Health Care Service Corporation
Industry: Managed care company
DescriptionHealth Care Service Corporation is a not-for-profit corporation health insurance company in the United States. HCSC was formerly known as Hospital Service Corporation and changed its name to Health Care Service Corporation in 1975. Headquarters: Chicago, Illinois, United States CEO: Paula Steiner Number of employees: 22,000 Chief information officer: Steve Betts Subsidiaries: Blue Cross and Blue Shield of Texas, SVPs: Michael Frank (Tri-state Plans), Steve Betts, Eric Feldstein, Nazneen Razi
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Health Care Service Corporation Employees
Get It Analytics January 2015 - Present
Illinois Technology Foundation June 2010 - Present
Advocate Health Care November 2013 - January 2015
Advocate Health Care November 2010 - October 2013
Health Care Service Corporation January 2006 - November 2010
Mercer August 2004 - January 2006
Pro Video June 2002 - August 2004
Skills
Leadership, Project Management, Management, Vendor Management, Program Management, Strategic Planning, Healthcare, Budgets, EHR, IT Management, Team Building, Business Analysis, Analysis, Process Improvement, Business Strategy, EMR, Business Process, Integration, Health Insurance, Customer Satisfaction, Negotiation, Business Process..., Budgeting, Social Media, Compliance, Population Health
Education
Northwestern University
M.A., Public Policy and Public Administration
Northwestern University
B.S., Information Systems
Health Care Service Corporation April 2015 - Present
Julie Edmonson Studio LLC January 2013 - June 2015
Health Care Service Corporation April 2011 - June 2013
J&J Pharmacy, Inc. October 2008 - April 2011
History Maker Homes March 2008 - October 2008
latitude The Richards Group June 2007 - August 2007
Moroch October 2003 - July 2006
KLTY 94.9 FM June 2001 - August 2001
TCU Daily Skiff August 2000 - December 2000
Skills
Copywriting, Advertising, Corporate Communications, Marketing Communications, Blogging, Brand Development, Social Media, Email Marketing, Newsletters, Strategy, Copy Editing, Project Management, Creative Direction, Entrepreneurship, Social Media Consulting, Logo Design, Facebook Fan Page..., Content Management, Marketing, Brand Management, Event Management, AP Style, HubSpot, Adobe Creative Suite, Twitter, Creative..., Creative Development, Graphic Design, Web Design, WordPress, Marketing Strategy, Small Business, Strategic Communications, Leadership, Facebook, Internal Communications, Website Development, Online Publishing, Content Development, Content Marketing, Google Webmaster Tools, MailChimp, Constant Contact, Squarespace, Strategic Planning, Marketing Management, Social Media Marketing, Digital Marketing, Integrated Marketing, Inbound Marketing
Education
Texas Christian University 1999 — 2003
BS, Advertising & Public Relations
The University of Texas at Dallas - School of Management 2006 — 2007
MBA, Cohort Honors Program, Marketing Management & Organizational Strategy
BDPA Dallas August 2010 - Present
HCSC October 2007 - Present
Health Care Service Corporation March 2000 - September 2007
Blue Cross and Blue Shield of Texas April 1996 - March 2000
Blue Cross and Blue Shield of Texas April 1993 - April 1996
Blue Cross and Blue Shield of Texas December 1986 - April 1993
Skills
Data Center, Enterprise Architecture, IT Strategy, Enterprise Software, Management
Education
SkillPath Seminars 2007 — 2007
Certificate, Softskills
American ITIL 2004 — 2004
Certification, ITIL Foundations
HCSC Leadership Camp 2004 — 2004
Leadership Skills
New Horizons Computer Learning Center 1999 — 1999
CEU Credits, Novell
BRBA Professional Education 1997 — 1998
CEU Credits, Microsoft
TeKnowlogy Education Centers 1997 — 1997
CEU Credits, Novell
Microsoft University 1991 — 1991
Certificate, Microsoft
Richland Community College 1980 — 1982
AA, Computer Science
Pinnacle Fitness 2012 - Present
Fermata Fitness LLC 2006 - Present
Health Care Service Corporation December 2006 - September 2008
Accenture June 2005 - December 2006
Capgemini April 2001 - June 2005
Ernst & Young August 1999 - April 2001
Health Care Service Corporation 1994 - 1999
Chicago Sun-Times 1991 - 1994
Rapp Collins Worldwide 1989 - 1992
Skills
Social Media, Public Speaking, Process Improvement, Team Building, Online Advertising, Public Relations, New Business Development, Competitive Analysis, Account Management, Budgets, Social Media Marketing, Vendor Management, Business Analysis, CRM, Strategy, Entrepreneurship, Change Management, Management, E-commerce, Cross-functional Team..., Start-ups
Education
Northwestern University - Kellogg School of Management 1996 — 1999
MBA, Health Services Management
University of Illinois at Urbana-Champaign
B.S., Advertising
Health Care Service Corporation April 2009 - Present
RUSH Oak Park Hospital November 2007 - March 2009
Hard Rock Hotel August 2006 - October 2007
Doubletree Guest Suites Chicago/ Hilton Suites Chicago August 2003 - August 2006
Claretian Volunteer Program August 2002 - August 2003
Skills
Public Speaking, Fundraising, Community Outreach, Non-profits, Customer Service, Leadership Development, Nonprofits, Management, Budgets, Training, Healthcare, Administrative..., Policy, Analysis, Sales, Microsoft Office, Event Planning, Event Management, Social Networking, Leadership, Social Media
Education
Argosy University Chicago 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.77 GPA
St. Gregorys University 1998 — 2002
Bachelor of Arts (B.A.), Theology
Health Care Service Corporation June 2002 - Present
Education
Texas State Technical College 1999 — 2002
Associate of Arts and Sciences (AAS)
Illinois Symphony Orchestra July 2014 - Present
Health Care Service Corporation August 2008 - July 2014
Sangamon Valley Youth Symphony August 2008 - June 2014
Illinois Symphony Orchestra August 2005 - August 2008
Illinois Department of Agriculture June 1999 - August 2005
Skills
Social Media, Property & Casualty..., Public Relations, Insurance, Data Analysis, Research, Public Speaking, Data Entry, Health Insurance, Editing, Time Management, Customer Service, Fundraising, Management, Leadership, Event Management, Marketing, Event Planning, Training, Nonprofits, Strategic Planning, Team Building, Microsoft Office, Community Outreach, Microsoft Excel, PowerPoint, Project Planning, Marketing Communications, Volunteer Management, Organizational..., Program Development, Grant Writing, Community Development, Press Releases, Advertising, Administrative...
Education
Southern Illinois University, Edwardsville 2003 — 2005
Bachelor of Arts (BA), Political Science and Government
Health Care Service Corporation January 2009 - Present
Blue Cross Blue Shield September 2008 - Present
Health Care Service Corporation September 2008 - Present
Blue Cross Blue Shield of Illinois 2008 - 2009
Blue Cross Blue Shield of Illinois 2008 - 2009
North American Medical Management November 2005 - September 2008
North American Medical Management 2005 - 2008
William Crevier MD, Ltd. October 1997 - April 2005
M.D., Ltd January 1997 - January 2005
Family Christian Health Center January 2000 - January 2004
Education
Robert Morris University - Illinois
Master of Business Administration, Human Resource Management
Robert Morris University - Illinois
Bachelor of Business Administration, Healthcare Management
Robert Morris University - Illinois
Health Care Service Corporation May 2014 - Present
Communication Company of South Bend Inc. June 2012 - May 2014
Community Healthcare System January 2012 - June 2012
Geek Squad February 2009 - January 2012
Skills
Windows 7, Computer Hardware, Windows Server, XP, Troubleshooting, Computer Repair, Technical Support, Software Installation, Project Management, Database Design, Salesforce.com, Communication Skills, Healthcare Information..., Access, Business Analysis, SharePoint, Databases, SDLC, Software Documentation, Visio, Documentation, CRM, Integration, Requirements Analysis
Education
Purdue University Calumet 2008 — 2012
Bachelor of Science (BS), Computer Technology/Computer Systems Technology
South Suburban College 2006 — 2008
General education
Ann & Robert H. Lurie Children's Hospital of Chicago April 2012 - Present
Advocate Illinois Masonic Medical Center September 2009 - April 2012
Health Care Service Corporation July 2007 - September 2009
University of Chicago Medical Center December 2005 - June 2007
Litchfield Cavo LLP March 2002 - December 2003
Winston & Strawn LLP March 2000 - April 2001
Skills
Customer Service, Telephone Skills, Typing, General Office Duties, Medical Terminology, Medical Records, Appointment Scheduling, Answering Phones, Deadline Oriented, Excel, Word, PowerPoint, Outlook, WordPerfect, Dictaphone, Access, Filing, Legal Support, Legal Terminology
Education
Robert Morris University - Illinois 2005 — 2007
AAS, MEDICAL ASSISTING
Health Care Service Corporation October 2014 - Present
National Association of Postal Supervisors April 2014 - October 2014
National Association of Postal Supervisors October 2011 - March 2014
Monday Properties 2011 - 2012
Save Darfur Coalition September 2010 - February 2011
Grassroots Campaigns April 2010 - September 2010
Skills
Social Media Marketing, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Strategic Planning, Management, QuickBooks, Marketing Strategy, Market Research, Project Management, Marketing, Spanish, Marketing Communications, Leadership, Sales
Education
SUNY Fredonia 2005 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Health Care Service Corporation April 2015 - Present
Rotary International September 2012 - April 2015
Rotary International February 2011 - September 2012
Rotary International August 2010 - February 2011
The Greater Cleveland Food Bank January 2009 - June 2010
Ohio University April 2007 - June 2008
Susan G. Komen for the Cure June 2007 - August 2007
Education
Ohio University 2004 — 2008
Bachelor of Science (B.S.), Organizational Communication and Business
Cesare Behavioral Consulting, LLC August 1999 - Present
Open Minds April 2012 - August 2012
Health Care Service Corporation January 2010 - December 2010
Southeast, Inc October 2007 - June 2009
The Counseling Center of Wayne & Holmes Counties September 2000 - October 2007
The SourceOne Group, Inc September 2000 - October 2007
Magellan Behavioral Health April 1990 - July 1999
Wright State University March 1984 - March 1990
University Psychological Services Association, Inc September 1983 - March 1990
University Psychological Services Association, Inc July 1982 - August 1983
Skills
Behavioral Health, Mental Health, Healthcare, Managed Care, Psychotherapy, Clinical Research, Medicaid, Psychology, Utilization Management, Program Development, Treatment, Medicare, Hospitals, Social Services, HIPAA, Healthcare Management, Health Insurance, Nonprofits, Process Improvement, Training, Healthcare Industry, Health Policy, Leadership, Quality Improvement, Program Management, Staff Development, Medicine, Health Psychology, Psychological Assessment, Program Evaluation, Healthcare Consulting, Disease Management, Provider Relations, Physician Relations, Performance Improvement, Supervisory Skills, Leadership Development, Strategic Planning, Organizational..., Management Consulting, Patient Outcomes, Policy, Health Education, Healthcare Information..., Case Managment, Integrated Primary..., Workforce Development, Disability Evaluation, Health Care Reform, Physicians
Education
Wright State University 1980 — 1982
Psy.D. (Doctor, Psychology) in Clinical Psychology
Eastern Michigan University 1975 — 1977
M.S. (Master of Science), Clinical Psychology
Ohio University 1970 — 1974
A.B. (Bachelor of Arts), Psychology
Norwalk High School
Breadcrumb Point of Sale June 2015 - Present
Beghou Consulting July 2012 - June 2015
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas July 2011 - December 2012
Health Care Service Corporation June 2010 - July 2011
Quinn for Illinois April 2010 - June 2010
Skills
Microsoft Excel, Microsoft Office, Process Improvement, Strategic Planning, Marketing, SAS programming, SQL, VBA, Salesforce.com, iPad, PowerPoint, Access, ODBC, Sales, Social Media, Public Speaking
Education
Northwestern University 2009 — 2011
Master's, Public Policy and Administration
Northwestern University 2005 — 2009
Bachelor's, Political Science, American History
Health care service corporation July 2012 - Present
Dollar General June 2010 - July 2012
Securitas April 2005 - September 2009
Skills
Customer Service, Management, Retail, Grocery
Education
Tarrant County College 1976 — 1979
Associate of Arts (AA)
Health Care Service Corporation January 2014 - December 2014
Hendrick Medical Center June 2013 - December 2013
Bryan-Morris Insurance Agency December 2010 - May 2013
City of Winters August 2006 - June 2009
Health Care Service Corporation August 2001 - December 2005
BMO Harris Bank November 1996 - November 2000
Skills
Customer Service, Sales, Research, Management, Microsoft Excel, Microsoft Office, Microsoft Word, Training, PowerPoint, Social Media, Process Improvement, Medical Billing, Utilities, Call Centers, Professional Phone..., English to Spanish, Spanish Translation
Education
Robert Morris University - Illinois 1992 — 1993
Diploma, Computerized Business Systems / Accounting, 3.8 GPA
CVS Health December 2011 - Present
Health Care Service Corporation April 2011 - December 2011
CVS/Caremark November 2007 - April 2011
TEK Systems for CVS/Caremark February 2007 - November 2007
Intelemedia Communications March 2005 - February 2007
AT&T 2004 - 2004
Electronic Data Systems November 1999 - October 2003
Electronic Data Systems June 1995 - November 1999
Atmos Energy Corp. 1987 - 1995
Skills
SDLC, PMO, Program Management, Process Improvement, PMP, Project Management, Change Management, ITIL, Vendor Management, Management, Leadership, Quality Assurance, Project Planning, Enterprise Software, Analysis, Business Analysis, Cross-functional Team..., Software Documentation, Business Process..., Project Portfolio..., Visio, Business Process, Requirements Gathering, Data Warehousing, Requirements Analysis, IT Strategy
Education
Texas Tech University
BA, Public Relations, Advertising, and Applied Communication
West Texas A&M University
MBA, Computer Information Systems & Business Statistics
Health Care Service Corporation July 2013 - Present
Health Care Service Corporation March 2011 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas May 2007 - March 2011
Skills
Operations Management, Management, Project Management, Communication Skills, Customer Service, Leadership, Requirements Analysis, Inventory Management, Personnel Management, Hiring Employees, Problem Solving, Timely Decision Making
Education
University of Phoenix 2003 — 2006
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southern Illinois University, Carbondale 1995 — 1999
Bachelor of Arts (B.A.), Speech Communication and Rhetoric
Proviso East High School
Health Care Service Corporation October 2011 - Present
Teleperformance June 2005 - September 2011
Skills
Windows 2000/XP/Vista/7, Windows Server 2003/2008, Microsoft Office..., Active Directory, Telecommunications, Imaging, Computer Hardware, Computer Repair, Software Installation, Norton Ghost, TCP/IP, Command Prompt, Java, Citrix, Hyperion Enterprise, IEX Total View, Avaya, Polycom, Cable Management, Cabling, PC building, Malwarebytes, Windows Remote Desktop, Virus Removal, Microsoft Exchange..., Group Policy, iPhone Support, Wireless Networking, Dell PowerEdge Servers, Mac OS X, Problem Solving, Goal-oriented..., Positive Team Player, Positive Can-do Attitude
Education
Texas State Technical College-West Texas 2008 — 2010
Associate's degree, Network and System Administration/Administrator, 3.87
Cooper High School (Abilene Tx) 2000 — 2005
High School Diploma
VIZYUL LLC January 2015 - Present
Bezaleel Consulting LLC June 1999 - December 2014
Liberty International Network 1997 - December 2014
Zurich North America February 2014 - October 2014
ExactTarget January 2014 - April 2014
Health Care Service Corporation June 1996 - October 2013
Skills
Tableau, Analytics, Data Integration, Business Intelligence, Microsoft SQL Server, SQL, Teradata, SharePoint, Enterprise Software, SDLC, Requirements Analysis, Databases, Requirements Gathering, Enterprise Architecture, Visio, Data Modeling, ETL
Education
Purdue University 1987 — 1990
Lindbloom Academy 1984 — 1987
Diploma
Westside Care Center July 2012 - Present
Healthcare Services Group, Inc April 1998 - January 2012
Consultant August 1995 - January 2012
Health Care Service Corporation 2009 - 2012
The Jerome Home April 1995 - May 1999
Care Manor November 1992 - January 1995
Aetna Insurance Company September 1992 - December 1992
Education
Saint Joseph College
MS, Nutrition
Syracuse University
BS, Dietetics
University of Vermont
BS, Dietetics
Providence Health & Services March 2000 - Present
Premera Blue Cross August 1992 - February 2000
Health Care Service Corporation January 1983 - August 1992
Education
Southern Illinois University, Carbondale
Bachelor of Science, Accounting
HCSC December 2014 - Present
Health Care Service Corporation October 2011 - December 2014
HCSC June 2007 - October 2011
Skills
Customer Satisfaction, Customer Service, Team Building, Leadership Development, Public Speaking, Budgets, Strategic Planning, Team Leadership, Insurance, Microsoft Office, Call Centers, Coaching, Data Analysis, Leadership, Training, Process Improvement, Management, Project Management, Business Analysis
Education
Springfield College in Illinois 1998 — 1999
Pleasant Plains
Health Care Service Corporation July 2015 - Present
Health Care Service Corporation October 2014 - July 2015
Health Care Service Corporation February 2011 - October 2014
Health Care Service Corporation February 2006 - February 2011
JPS Health Network April 2004 - February 2006
Rennhack Marketing Services November 2000 - April 2004
The Balcom Agency June 2000 - November 2000
RadioShack.com February 2000 - June 2000
The Balcom Agency May 1999 - February 2000
Skills
Internal Communications, Corporate Communications, Media Relations, Public Relations, Newsletters, Crisis Communications, Marketing Communications, Communication Training, Strategic Communications, Communications Planning, Copywriting, Project Management, Leadership, Strategy, Press Releases, Blogging, Online Communications, Digital Video, Strategic Planning
Education
The University of Texas at Arlington 2002 — 2004
Master, Business Administration
Texas Christian University 1996 — 2000
Bachelor of Science, Advertising and Public Relations
Health Care Service Corporation March 2009 - Present
NIPSCO (division of NiSource, Inc.) November 2008 - March 2009
Health Care Service Corporation April 2005 - November 2008
NiSource January 2004 - April 2005
NiSource April 2002 - January 2004
Self-Employed March 1996 - April 2002
Education
Purdue University Calumet 1998 — 2002
Bachelor of Science, School of Technology, Computer Information Systems (CIS)
Health Care Service Corporation January 2013 - Present
Hallmark Services Corporation October 2011 - January 2013
Custom Call Data Systems February 2007 - October 2011
CSC May 2004 - February 2007
Zurich NA March 2001 - May 2004
Mid-America Interconnected Network Inc. June 1999 - February 2001
AON Corporation – Resource Group April 1997 - June 1999
Skills
Microsoft SQL Server, Databases, IIS, Software Development, T-SQL, Unix, ASP.NET, Requirements Analysis, SQL, .NET, Crystal Reports, Business Analysis, JavaScript, Database Design, Visual Basic
Education
Technical University Sofia 1984 — 1989
MS, Engineering - IT
San Francisco Unified School District August 2000 - Present
San Francisco Girls Chorus September 1993 - June 2003
Girl Scouts of Northern California August 1992 - June 2002
San Francisco Unified School District August 1997 - August 2000
California Pacific Medical Center January 1993 - April 1993
Bank of America Securities Division November 1983 - December 1984
California Pacific Medical Center October 1980 - November 1983
Health Care Service Corporation June 1978 - August 1980
Rotary International September 1973 - August 1976
Skills
Team Building, Training, Budgets, Conflict Resolution, International Relations, Supervision, Health Education, Business Process..., Non-profits, Program Development, Program Management, Fundraising, Provider Relations, Nonprofits, Public Relations, Leadership, Strategy
Education
American Management Association 1983 — 1984
Project Management
Northwestern University - Kellogg School of Management 1976 — 1978
MBA, Marketing, Finance, Int'l Business
University of Illinois at Urbana-Champaign 1969 — 1973
B.A., French, Spanish, TOEFL
OptumRx July 2013 - Present
Hallmark Services Corporation January 2011 - July 2013
Health Care Service Corporation June 2010 - January 2011
Health Care Service Corporation May 2007 - June 2010
Aon Hewitt November 2005 - November 2006
Aon Hewitt May 2001 - May 2006
Corrpro Companies, Inc. 1999 - 2001
Skills
Business Process..., Teradata, Business Intelligence, Process Improvement, Business Process, Program Management, ITIL, Requirements Gathering, Change Management, Analysis, Management, Disaster Recovery, IT Service Management, Leadership, Microsoft SQL Server, Testing, Data Warehousing, Visio, Data Analysis, SQL, Requirements Analysis, Business Analysis, SDLC, Enterprise Software, Databases, Cognos, Data Modeling, Vendor Management, Software Project..., SharePoint, Systems Analysis
Education
Roosevelt University 2005 — 2011
Bachelor of Liberal Studies, Mathematics
Hallmark Services Corporation 2012 - 2013
Bridgewater Associates July 2011 - September 2012
WellPoint August 2009 - December 2010
LionsClubs Intl. 2007 - 2009
Health Care Service Corporation January 2005 - June 2007
Electronic Knowledge Interchange June 2004 - December 2004
Health Care Service Corporation April 2003 - May 2004
Citadel Investment Group September 2001 - February 2003
Skills
T-SQL, Databases, SQL Server, Database Design, Performance Tuning, Troubleshooting, Database Administration, Sybase, Data Modeling, Data Warehousing, SQL, Database Development, Disaster Recovery, Unix, Microsoft SQL Server, Data Migration, Requirements Gathering, Perl, ETL, SSIS, Testing, SQL Tuning, Systems Analysis, System Administration, Software Project..., Access, Requirements Analysis, Oracle, Business Intelligence, Program Management, Software Development, SharePoint, PL/SQL, Business Analysis, Integration, Enterprise Architecture, MySQL, SDLC, SSRS, Visio, Crystal Reports, Enterprise Software, Architecture, DB2, Agile Methodologies, Data Integration, Security, Erwin, Visual Basic, SOA
Education
Otis College of Art and Design 1981 — 1985
BFA, Fine Art
Parsons School of Design 1981 — 1985
BFA, Fine Art
GENPACT December 2013 - Present
Altegra Health April 2012 - November 2013
Health Care Service Corporation March 2011 - March 2012
Health Care Service Corporation May 2008 - February 2011
Health Care Service Corporation March 2005 - April 2008
Health Care Service Corporation October 2002 - February 2005
Blue Cross and Blue Shield Association June 2001 - October 2002
Skills
Team Leadership, Healthcare Management, Healthcare IT, Data Analysis, Statistics, Metrics, Integrated Campaign..., Presentation Development, SQL, SAS, Healthcare Information..., Data Warehousing, Healthcare Analytics, Project Management, R, Medicaid Managed Care, Health Insurance, EMR, SDLC, Informatics, Healthcare, Program Management, Analytics, Access, Leadership, Visio, Disease Management, HIPAA, Marketing, Business Relationship..., Operational Risk...
Education
Northwestern University 2006 — 2008
Master's, Medical Informatics
Northwestern University 2005 — 2005
Introduction to Information Systems Project Management Course
Northwestern University 1998 — 2002
Bachelor's, Economics / Pre-Medical
Fran Curish December 2008 - Present
Health Care Service Corporation April 2000 - December 2008
Houston's largest HMO Health insurance company June 1999 - April 2000
Aetna July 1998 - June 1999
Houston's largest HMO Health insurance company August 1994 - July 1998
Education
Our Lady of the Lake University 1997 — 2001
Human Resource Development
Teradata 2010 - Present
Teradata 2008 - 2010
Teradata 2006 - 2008
Health Care Service Corporation 2004 - 2006
Gentry Group 2002 - 2004
Guaranty Bank 1998 - 2002
Skills
Data Warehouse..., Data Warehousing, OLAP, Logical Data Modeling, Physical Data Modeling, Teradata, SQL, Performance Tuning, IT Benchmarking, Competitive Strategies, SAS, Enterprise Architecture, Information Architecture, IBM, Oracle, Databases, Database Administration, Master Data Management, Database Design, Dimensional Modeling, Consultative Selling, Solution Selling, Data Integration, Data Modeling, Professional Services, Erwin, Informatica, Business Intelligence, SQL Tuning, Analytics, Selling, CRM, Microsoft SQL Server
Education
Southern Methodist University 1998 — 2002
MIS, Computer Science
Health Care Service Corporation March 2013 - Present
Career Point College March 2010 - March 2013
American Lung Association of the Central States October 2006 - December 2009
Ponca City Library November 2002 - October 2005
Skills
Research
Education
University of Oklahoma 1998 — 2000
Master of Library & Information Science (MLIS), Library and Information Science
University of Tulsa 1987 — 1991
Bachelor of Arts (B.A.), Communication and Media Studies
Oklahoma State University
Master's degree, Management Information Systems, General
Volkswagen Credit through SPR April 2012 - Present
American Environmental and Engineering Consultants September 2011 - March 2012
Canopy Club July 2010 - August 2011
Sentinel Trust General Partners January 2008 - January 2010
Univeristy of Illinois July 2008 - August 2008
Rush University Medical Center August 2007 - August 2007
Health Care Service Corporation February 2006 - March 2007
Skills
PowerBuilder, SQL, Agile Methodologies, Microsoft SQL Server, Software Development, PL/SQL, Database Design, .NET, Visual Basic, Crystal Reports, Visual Studio, Web Development, Software Project..., Software Engineering, Web Applications, Quality Assurance, C#, Requirements Analysis, SDLC, Web Services, Business Analysis, WCF, Consulting, Integration, ASP, Object Oriented Design, Test Driven Development, Process Improvement, IT Strategy, Leadership, Project Management, MVC
Education
Sacramento City College 1995 — 2003
Health Care Service Corporation August 1989 - Present
Skills
Change Management, Customer Service, Employee Benefits, Human Resources, Insurance, Leadership, Leadership Development, Management, Organizational..., Performance Management, Team Building, Process Improvement
Education
Tarleton State University 1986 — 1990
GE Money September 2007 - January 2009
PREMIER Bankcard January 2006 - September 2007
PREMIER Bankcard June 2005 - January 2006
Health Care Service Corporation September 2002 - June 2005
Health Care Service Corporation April 2001 - September 2002
Health Care Services Corporation June 2000 - April 2001
Blue Cross Blue Shield of Texas July 1999 - June 2000
Blue Cross Blue Shield of Texas September 1998 - July 1999
Skills
Recruiting
Education
The University of South Dakota 2010 — 2010
Nursing
University of Phoenix (Online) 2008 — 2009
Bachelor's, Management
Texas State Technical College 1996 — 1998
Associate of Applied Science, Information Management Technology
WEX Inc. (NYSE: WEX) December 2014 - Present
Unum April 2013 - November 2014
Health Care Service Corporation October 2010 - March 2013
Integrated Project Management September 2006 - October 2010
Northwestern University September 2004 - August 2006
Symphony IRI Group March 2003 - August 2004
Baxter Healthcare January 2002 - February 2003
Cardean Learning Group 1999 - 2002
Skills
Program Management, Cross-functional Team..., Project Management, Change Management, Business Transformation, Leadership, Start-ups, Project Portfolio..., Management Consulting, Integration, Business Process..., PMO, Strategic Planning, Project Planning, Management, Strategy, CRM, Organizational..., Product Management, Vendor Management, Consulting, Business Development, Budgets, Business Intelligence, Team Building, Team Leadership, Agile Methodologies, IT Strategy, Business Process, Recruiting, Enterprise Software, Software Project..., Business Strategy, PMP, Human Resources, MS Project, SDLC, Information Technology, Outsourcing, Risk Management, Team Management, Analysis, Training, Resource Management
Education
Northwestern University 2005 — 2006
Certificate, Project Management
University of Oxford 1995 — 1999
M.Litt., Medieval History
St. Olaf College 1991 — 1995
B.A., History, Political Science
Health Care Service Corporation, Blue Cross/W3R Consulting April 2015 - Present
Capital One Bank/Strategic Strategic Staffing Solutions September 2014 - April 2015
Bank of America/ettain Group July 2014 - September 2014
Capital One Bank/Strategic Staffing Solutions October 2013 - May 2014
Capital One Bank/Strategic Staffing Solutions May 2012 - September 2013
Walgreen Co/Apex Systems October 2011 - May 2012
Capital One Bank/Collabera March 2010 - September 2011
Health Care Service Corporation September 2006 - July 2009
Health Care Service Corporation June 2006 - September 2006
Northwestern University April 1999 - April 2006
Skills
SDLC, Business Analysis, PMP, Requirements Gathering, PeopleSoft, Program Management, Testing, Process Improvement, Project Portfolio..., Agile Methodologies, Project Management, Training, Leadership, Enterprise Software, Software Project..., Systems Analysis, Management, PMO, Databases, Analysis, Outsourcing, Data Warehousing, Business Process, Vendor Management, Disaster Recovery, ERP, Information Technology, Strategy, Business Intelligence, Enterprise Architecture, Requirements Analysis, IT Strategy, Visio, Integration, Business Process..., SharePoint, Software Documentation, IT Management, MS Project, Resource Management, CRM, ITIL, Business Requirements, Governance, Consulting, Project Delivery, Software Development, IT Service Management, Solution Architecture
Education
Lithespeed, Scaled Agile Academy 2014 — 2014
Scaled Agile Framework Program Consultant (SPC)
Massimus Consulting and Training 2013 — 2013
Certification, Scrum Master
Microtrain 2010 — 2011
Six Sigma, Agile Methodology, ITIL V3
Northwestern University 2007 — 2007
Certification, IS Project Management
Roosevelt University 1981 — 1984
Bachelors, Computer Science
Health Care Service Corporation 2005 - Present
Aon Corporation February 1998 - February 2004
Near North Insurance Agency 1989 - 1995
Skills
Disaster Recovery, Information Security..., Business Continuity, IT Strategy, Information Security, Enterprise Architecture, CISSP, IT Audit, Vendor Management, PCI DSS, SDLC, IT Management, Governance, Security, Identity Management, ITIL, Information Technology, ISO 27001, PMO, Project Portfolio..., Data Center, Network Security, Risk Management, Solution Architecture, IT Operations, Enterprise Risk..., Business Analysis, Vulnerability Assessment, Virtualization, Business Process, Vulnerability Management, Integration, Security Audits, Program Management, HIPAA, Penetration Testing, Application Security, Security Architecture..., COBIT, Computer Security, CISA, Infrastructure, Data Security, Security Awareness
Education
Roosevelt University 1978 — 1982
Business and Computer Science
Illinois Department of Human Services April 2013 - Present
Maxim Staffing Solutions April 2015 - Present
Glenwood HealthCare August 2010 - September 2012
7-Eleven August 2005 - August 2010
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas (HCSC) May 2006 - December 2009
Health Care Service Corporation March 2004 - May 2006
Skills
Ten-key experience, Type 45 wpm, HIPPA & CPR trained, Knowledge of medical..., Effective interpersonal..., Healthcare Coding..., Proven analytical &..., Proficient in..., Effective customer..., Data Entry, Direct Patient Care, Vital Signs, Cpr Certified, HIPAA, Healthcare, Nursing, Mental Health, Medical Terminology, Critical Thinking, Medicine, Leadership, Hospitals, Patient Safety, Phlebotomy, Public Speaking, Microsoft Excel
Education
Robert Morris College 1999 — 2001
Bachelor, Business Administration, Graduated Cum Laude with a 3.50 of 4.00 GPA
Prairie State College 2010 — 2014
Associate, Biology
CAAN Academy 2011 — 2012
Certificate, Licensed Practical/Vocational Nurse Training
E.L.I.M Outreach 2009 — 2009
Certificate, Nursing Assistant
Thornton Township High School
Diploma, General
Highline Financial Group June 2013 - Present
The TriZetto Group January 2010 - May 2013
Health Data Management Solutions October 2008 - January 2010
Health Care Service Corporation 2002 - 2008
Northwestern Memorial Hospital December 1998 - August 2000
CurranCare 1996 - 1999
Skills
Process Improvement, Healthcare, Business Analysis, Analytics, Managed Care, Healthcare Information..., Account Management, Health Insurance, Strategic Planning, Business Development, Salesforce.com, Medicare, Leadership, Business Intelligence, Program Management, Change Management, Enterprise Software, Project Management, Vendor Management, Data Analysis, HIPAA, Cross-functional Team..., Product Management, Management, Team Building, Strategy, Visio, Sales
Education
University of Chicago 2000 — 2001
Masters, Public Policy
Pepperdine University
B.S., Business Administration
Quinlan School of Business, Loyola University Chicago
MBA, Finance
Health Care Service Corporation
Skills
Insurance, Health Insurance, Financial Analysis, PeopleSoft, Accounting, Financial Reporting, Auditing, Customer Service, Accounts Receivable, Microsoft Office, Accounts Payable, Internal Audit, Property
Education
Oklahoma Christian University 2006 — 2007
Master's degree, Accounting
University of Central Oklahoma 2002 — 2006
Bachelor of Applied Science (BASc), Accounting
American Society of Plastic Surgeons March 2014 - April 2015
Health Care Service Corporation March 2013 - September 2013
Tek Systems, Inc. Sears Holdings Corporation /Organizational Change Management December 2012 - January 2013
Rasmussen College May 2012 - November 2012
Roosevelt University November 2011 - November 2011
Berkeley Training a Division of the Judge Group June 2011 - October 2011
CARA Group Inc. March 2011 - April 2011
Institute of Real Estate Management October 2009 - August 2010
Roosevelt University February 2008 - December 2009
ARAMARK Healthcare May 2007 - August 2007
Skills
Sales Support, Project Facilitation, Proposal Writing, Technical Writing, Fiction Writing, Instructor-led Training, Blended Learning, Curriculum Design, Public Speaking, Performance Consulting, E-Learning, Captivate, Articulate Storyline, Training, Change Management, Training Delivery, Coaching, Interviews, Management, ADDIE, Technical Training, Needs Analysis, Articulate Studio, Program Management, Learning Management..., Organizational..., Leadership, Strategy, Recruiting, Workshop Facilitation, Human Resources, Employee Training, SharePoint, Marketing, Performance Improvement, Learning Management, Succession Planning, Distance Learning, Higher Education, Career Development, Organizational..., Instructional Design, Consulting, Team Building, Adult Education, Training, Performance Management, Leadership Development, Staff Development
Education
Roosevelt University 2007 — 2009
Master’s Degree, Training and Development, 4.0
Roosevelt University 2004 — 2007
Bachelor’s Degree, Organizational Leadership, 3.83 GPA
Virtual Media Group - Marketing Videos October 2014 - Present
Aeropostale November 2012 - October 2014
Virtual Media Group - Marketing Videos 2014 - 2014
Health Care Service Corporation April 2012 - August 2012
Williamson County Tourism Bureau January 2010 - June 2011
Skills
Copywriting, Copy Editing, News Writing, Press Releases, Marketing Copy, Digital Media, Digital Marketing, Graphic Design, Visual Communication, Video Editing, Digital Photography, Photojournalism, Project Management, New Media, SEO, Social Media, Social Media Marketing, Social Media Measurement, Customer Engagement, Sales, Management, B2B, Event Planning, Event Management, Written & Oral..., Employee Training, Photoshop, Illustrator, InDesign, Final Cut Pro, Soundslides, Audacity, HTML 5, CSS3, Microsoft Office
Education
Southern Illinois University, Carbondale 2012 — 2014
Bachelor of Science, Journalism, New Media
Health Care Service Corporation May 2014 - Present
Health Care Service Corporation November 2008 - May 2014
Health Care Service Corporation November 1999 - November 2008
Education
Stephen F. Austin State University 2008 — 2015
Business Administration and Management, General
Heyalda Corporation December 2009 - Present
Grainger March 2013 - March 2014
Terafactor LLC June 2012 - June 2013
ASAP Solutions Group, LLC November 2012 - February 2013
Health Care Service Corporation July 2008 - December 2009
PricewaterhouseCoopers February 2005 - June 2008
NetSPI July 2003 - January 2005
Department of Employment and Economic Development January 2003 - May 2003
911 Emergency Products May 2000 - June 2002
Skills
Cocos2d, iPhone Application..., PHP, Information Security, Mobile Technology, Software Development, Project Management, IT Risk Management, Game Design, CISSP, PMP, MBA, Electrical Engineering, Game Engines, Physics Simulation, Digital Signal..., Chipmunk Physics Engine, Scripting Engine Design, Creating Value., E-commerce, User Interface Design, Web Services
Education
Saint Cloud State University - G.R. Herberger College of Business 2002 — 2003
MBA, General Business
St. Cloud State University 1998 — 2001
Bachelor of Science (B.S.), Electrical Engineering
University of Minnesota-Twin Cities
Mathematics
Health Care Service Corporation May 2005 - Present
NiSource January 2001 - May 2005
Skills
SDLC, DB2, Unix, Databases, Disaster Recovery, Software Development
Education
DePaul University - Institute of Professional Development 2007 — 2014
Computer Science
Purdue University Calumet 1998 — 2003
Bachelor's degree, Computer Information Systems
Current Technologies Computer Learning Center 2001 — 2002
MCP2000/MCSA2003/MCSE2000
Health Care Service Corporation November 2013 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2012 - Present
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas June 2005 - May 2012
Skills
PMP, SDLC, PMO, Project Portfolio..., Business Analysis, Business Requirements, Six Sigma, Visio, Requirements Gathering, Requirements Analysis, Business Process..., Project Management, Process Improvement, Vendor Management, Software Project..., Leadership, Strategic Planning, Program Management
Education
Quincy Senior High School 1991 — 1994
Southeast Missouri State University
Magellan Complete Care- Florida June 2014 - Present
Ross-Davis Medical Associates November 2013 - Present
Gorman Health Group March 2014 - June 2014
Optum North American Medical Management-Illinois June 2012 - November 2013
Health Care Service Corporation March 2008 - May 2012
Governor's Hemophilia Awareness Board 2008 - May 2012
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas January 2003 - 2012
National Medical Association August 2009 - July 2011
Illinois Department of Human Services January 1999 - March 2003
Skills
Healthcare Information..., Healthcare Management, Managed Care, Disease Management, Medicine, Utilization Management, Physicians, Clinical Research, Medicare, Medicaid, Health Policy, Healthcare Consulting, Revenue Cycle, Health Information..., Healthcare Industry, Quality Improvement, eRx, EHR, Hospitals, HIPAA, Informatics, Provider Relations, ICD-10, EMR, Public Health, Health Care Fraud, Case Managment, Healthcare improvement, Medical Education, Policy, Health Insurance, Health Care Reform, PPO, Credentialing, Internal Medicine, NCQA, Medicaid Managed Care, Health Education, Practice Management, Accountable Care..., Medicare Advantage, Accountable Care, Healthcare Improvement, Case Management
Education
Henry Ford Hospital 1981 — 1984
M.D.
Northwestern University 1977 — 1981
M.D.
The University of Chicago 1973 — 1977
Bachelor of Arts and Science
Health Care Service Corporation November 2012 - Present
Health Care Service Corporation November 2006 - November 2012
Blue Cross Blue Shield of Illinois March 2004 - November 2006
Blue Cross Blue Shield of Illinois July 2000 - February 2004
University of Chicago Hospitals 1999 - 2000
Skills
Product Development, Strategic Planning, Business Strategy, Health Insurance, Insurance, Product Management, Strategy Development
Education
Northwestern University - Kellogg School of Management 1997 — 1999
MBA
University of Southern California 1988 — 1992
BA, History
University of Kent 1990 — 1991
History
UnitedHealthcare June 2010 - Present
Hallmark Services Corporation February 2007 - July 2010
Health Care Service Corporation February 2005 - February 2007
Health Care Service Corporation June 2004 - February 2005
Health Care Service Corporation December 2003 - June 2004
Skills
Data Warehousing, Business Analysis, Insurance, Analytics, Market Research, Strategy, SDLC, Six Sigma, Business Intelligence, Cross-functional Team..., Process Improvement, Call Centers, Team Building
Education
Northwestern University - Kellogg School of Management 2006 — 2009
MBA, Marketing, Analytical Consulting, Management & Strategy
Xavier University 2001 — 2003
MHA, Health Administraion
Wilmington College 1997 — 2001
BS, Biology, Chemistry, Leadership
Health Care Services Corporation February 2007 - Present
Health Care Service Corporation 2007 - Present
HCSC 2007 - Present
Skills
DB2, Data Warehousing, z/OS, SOA, Oracle, Databases, JCL, Erwin, CICS, AIX, IMS DB/DC, Data Modeling, IBM Certified, COBOL, ETL, SMP/E, IBM Mainframe, SDLC, High Availability, Mainframe, Performance Tuning, IBM AIX, Database Design, SQL Tuning
Education
Sri Venkateswara University 1981 — 1986
Engineering, Electrical Engineering
Responsys October 2011 - Present
Health Care Service Corporation January 2008 - October 2011
Blue Cross and Blue Shield 2008 - October 2011
BCBSIL 2007 - October 2011
Health Care Service Corporation February 2006 - January 2008
Health Care Service Corporation June 2000 - February 2006
Skills
Business Analysis, SQL, Web Marketing, Data Governance, Data Quality, Metadata, Teradata, Data Profiling
Education
Purdue University
BS, Information Sysyems - System Networking
Examiner.com June 2011 - Present
Health Care Service Corporation September 2003 - Present
DACC August 2003 - May 2004
Indiana State University August 2001 - May 2003
Borders June 2001 - August 2001
Clark's Chevrolet June 1998 - August 2000
Skills
Non-profits, Leadership Development, Microsoft Office, Team Building, Software Training
Education
Saint Mary-of-the-Woods College 2009 — 2010
MLD, Nonprofit Leadership
St. Mary-of-the-Woods College 2009 — 2010
Masters of Leadership Development, Non-Profit Leadership
University of Evansville 1997 — 2001
BFA, Creative Writing
Helptech April 2011 - Present
Health Care Service Corporation November 2004 - July 2011
Williams November 2000 - November 2004
BP Amoco January 1980 - October 2000
Skills
Document Management, Integration, Business Analysis, Troubleshooting, Computer Hardware, Data Center, Process Improvement, Networking, Project Management, Windows, Enterprise Content..., Analysis, Requirements Gathering, Business Process..., Management, Team Leadership, Systems Analysis, IT Management, Leadership, Vendor Management, Customer Service, Microsoft Office, Program Management
Education
Oklahoma State University
B.S. Business Administration, Management
CrossCom National December 2013 - Present
Health Care Service Corporation November 2010 - December 2013
Motorola Inc January 1999 - November 2009
Skills
VoIP, Unix, Wireless, Sun, Telecommunications, Troubleshooting
Education
DeVry University 2001 — 2002
Bachelor of Science, Technical Management
DeVry Institute of Technology 1995 — 1998
Associate of Applied Science, Electronics
Oakton Community College
Associate, Liberal Arts
Von Steuben High School
Conifer Health Solutions September 2014 - Present
Business Leadership Center, Cox School of Business, Southern Methodist University August 1994 - Present
Printpack, Inc. February 2013 - August 2014
Parkland Hospital July 2010 - February 2013
Printpack, Inc. February 2006 - July 2010
Match.com 2004 - 2006
Susan G. Komen for the Cure 2003 - 2004
Health Care Service Corporation 1997 - 2003
Skills
Organizational..., Leadership Development, Executive Coaching, Training, Leadership, Coaching, Instructional Design, Team Building, Workshop Facilitation, Management Development, Performance Management, Organizational..., Employee Engagement, Change Management, Organizational Diagnosis, Training Delivery
Education
Southern Methodist University 2003 — 2005
MLA, Human Behavior, Cultural Anthropology
Southern Methodist University 1996 — 1999
BSS, Social Sciences, Cultural Anthropology
Health Care Service Corporation January 2006 - Present
Guardian Life Insurance August 1999 - June 2005
HIP Health Plan November 1997 - August 1999
UnitedHealthcare June 1991 - November 1997
Skills
Direct Marketing, Marketing Strategy, Integrated Marketing, Marketing Communications, Project Management, Organization, Marketing Budget..., Medicare, Medicare Part D, Medicare Advantage, Medicare Prescription...
Education
Southern Illinois University, Carbondale 1986 — 1991
Bachelor's degree, Marketing
Health Care Service Corporation September 2007 - Present
Ajilon September 2006 - September 2007
RadioShack Corporation October 2004 - September 2006
Skills
Active Directory, Servers, IT Management, Enterprise Architecture, Networking, Novell, Enterprise Software, Information Security, Disaster Recovery, Security, Computer Security, Firewalls, Network Security, Microsoft Technologies, Windows Server, Information Technology, Information Security..., Incident Management, Vulnerability Management, Penetration Testing, Vulnerability Assessment, Identity Management, Security Architecture..., Integration, IT Strategy, Analysis, Application Security, IT Service Management, CISSP, Data Security, SIEM, Network Architecture, Risk Assessment, Security Awareness, CEH, Intrusion Detection, TCP/IP, Security Audits, ITIL, Computer Forensics, IDS, SharePoint, HIPAA, Infrastructure, Microsoft Certified..., Solution Architecture, Wireless Security, Encryption, Security Policy, Security
Education
Texas A&M University School of Law
Juris Doctor, Law
The University of Texas at Arlington
Bachelor of Business Administration, Business Management
Tarrant County College
Associate of Arts
Elevate Energy November 2009 - Present
Health Care Service Corporation May 2005 - November 2009
RWD Technologies 1994 - 2005
Skills
Business Planning, Project Management, Healthcare, Strategy, Leadership Development, Leadership, Program Management, Training, Project Portfolio..., Non-Profit Operations, Volunteering
Education
Quinlan School of Business, Loyola University Chicago 2001 — 2003
MBA, Marketing, IT
University of Maryland College Park 1988 — 1993
BS, Mechanical Engineering
Francis Scott Key High School 1985 — 1988
New Windsor Middle School
Health Care Service Corporation March 2010 - November 2012
Blue Cross Blue Shield of Massachusetts September 2007 - July 2009
Health Care Service Corporation March 2006 - July 2007
Deloitte July 2004 - March 2006
Skills
Cross-functional Team..., Project Management, Strategic Partnerships, Process Improvement, Vendor Management, Business Analysis, Business Process..., Health Insurance, Strategic Planning, Healthcare, Change Management, Management Consulting, Data Analysis
Education
Rush University 2002 — 2004
Master of Science, Health Systems Management
University of Illinois at Urbana-Champaign 1998 — 2002
Bachelor of Science, Health Planning and Administration
Health Care Service Corporation March 1977 - April 2011
Skills
Leadership Development, Webinars, Employee Benefits
Education
Southern Illinois University, Carbondale 1970 — 1975
Child Development
Health Care Service Corporation April 2007 - Present
Blue Cross Blue Shield of OK September 2006 - April 2007
Dollar Thrifty Automotive Group January 2005 - September 2006
Williams Company January 2001 - January 2004
Williams Natural Gas March 1987 - January 2001
Cotton Petroleum September 1982 - September 1986
Skills
SSRS, T-SQL, Disaster Recovery, Data Warehousing, Databases, SharePoint, Database Administration, Visio, SDLC, Microsoft SQL Server, Business Analysis, Database Design, Integration, Enterprise Software, ETL, SQL, Requirements Analysis, Business Intelligence, Active Directory, Oracle
Education
Oklahoma State University 1974 — 1979
Bachelor of Business Administration (B.B.A.), Data Processing
Health Care Service Corporation (HCSC) August 2013 - Present
HCSC December 2011 - August 2013
HCSC, Health Care Services Corporation September 2006 - December 2011
Health Care Service Corporation 2006 - 2010
CNA Insurance 2002 - 2004
Anexsys 1995 - 2000
Skills
Certified Project..., Business Analyst, Human Resource Manager, Certified Project..., Program Management, SDLC, PMP, Change Management, Business Intelligence, Leadership, PMO, Process Improvement, Project Portfolio..., Quality Assurance, Strategy, Vendor Management, Management, Project Management, Information Technology
Education
Roosevelt University 1999 — 2002
Masters, Information Systems
Health Care Service Corporation January 2008 - August 2014
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2005 - 2008
Education
Roosevelt University
Bachelor's degree, Computer Science
Health Care Service Corporation August 2012 - Present
Perot Systems February 2011 - Present
Skills
Service Delivery, IT Service Management, Business Analysis, ITIL, Disaster Recovery, Vendor Management, Program Management, Servers, Cross-functional Team..., Data Center
Education
Radford University 1982 — 1986
Amerigroup September 2012 - Present
CareFirst BlueCross BlueShield February 2012 - July 2012
Health Care Service Corporation November 2009 - July 2011
Parks Associates May 2008 - August 2008
Texas Scottish Rite Hospital for Children 2005 - 2007
Texas Scottish Rite Hospital for Children 2003 - 2005
UT Southwestern Medical Center at Dallas 1999 - 2003
Education
Southern Methodist University - Cox School of Business 2007 — 2009
Texas Christian University 1995 — 1999
BS, Biology
Rexam Beverage Cans August 2014 - Present
Intact Technology September 2012 - August 2014
Evergreen Systems January 2011 - September 2012
HCSC October 2009 - December 2010
Health Care Service Corporation March 2006 - October 2009
Health Care Service Corporation December 1997 - March 2006
Skills
Infrastructure, Solution Architecture, ITIL, Enterprise Architecture, IT Service Management, IT Management, Data Center, Configuration Management, IT Operations, IT Strategy, Leadership, Business Continuity, Disaster Recovery, Process Improvement, Service Management, Virtualization, VMware, Project Management, Visio, Servers, Windows Server, Integration, Storage Area Networks, Vendor Management, Management, SDLC, System Administration, HP, PMP, Security, Service Delivery, Incident Management, System Deployment, PMO
Education
Southern Illinois University, Carbondale 1986 — 2001
Bachelor of Science (BS), Technical Resource Management
Blue Cross Blue Shield of Texas May 2014 - Present
Blue Cross Blue Shield of Texas 2008 - Present
Health Care Service Corporation March 2008 - March 2014
Skills
SDLC, Requirements Analysis, SQL, Agile Methodologies, Enterprise Architecture, Java, Visio, JavaScript, Microsoft SQL Server, XML, WebSphere Application..., Hibernate, Spring Framework, Web Services, HTML, JSP, ASP
Education
Texas Tech University 1999 — 2004
Management Information Systems (MIS), Management Information Systems
Health Care Service Corporation April 2013 - Present
Blue Cross and Blue Shield of Michigan May 2000 - April 2013
Electronic Data Systems January 1996 - April 2000
Electronic Data Systems January 1995 - January 1996
Electronic Data Systems January 1989 - January 1995
Electronic Data Systems 1985 - 1989
Skills
Health Insurance, Change Management, Business Process..., Vendor Management, Project Management, Portfolio Management, Business Transformation, Medicare Advantage, Team Building, Technology, Insurance, Business Intelligence, PMO, Business Process, Strategic Planning, Management, Project Planning, Program Management, Process Improvement, Business Analysis
Education
Oakland University
Master of Science (MS)
Oakland University
Bachelor of Science (B.S.)
Health Care Service Corporation March 2008 - Present
HCSC June 2008 - June 2011
Follet Software Company March 2008 - June 2008
United Airlines July 1989 - July 2006
Education
Northwood University 1991 — 1994
Accounting and Business/Management
Health Care Service Corporation Policy AnalystUnited States SenateJanuary 1993 - January 1995
Skills
Investment Portfolio, Equity Research, Corporate Finance, Capital Markets, Fixed Income Portfolio..., Mergers & Acquisitions, Business Strategy, International Relations, Foreign Policy Analysis, Private Equity
Education
Texas A&M
Bachelor’s Degree, Political Science and Government
University of Texas
Master's degree - Economics, Public Policy, Political Economy
HCSC June 2006 - Present
Health Care Services Corporation (BCBSIL) 2004 - Present
Health Care Service Corporation August 2004 - October 2012
BCBSIL 2004 - 2012
Caremark March 2000 - June 2004
CVS Caremark Corporation 1998 - 2004
Option Care 1994 - 1995
Caremark Homecare 1990 - 1994
Skills
Medicare Part D, Medicare, Medicaid, Managed Care, Program Management, Disease Management, Pharmacy Benefit..., Pharmacy, HIPAA, Healthcare, Quality Improvement, Healthcare Industry, Health Policy, Insurance, Home Care, Healthcare Management
Education
Saint Xavier University 1984 — 1989
EY July 2015 - Present
Aetna August 2013 - April 2015
Aetna February 2012 - July 2013
Health Care Service Corporation October 2007 - November 2011
Ernst & Young December 2004 - October 2007
Blue Cross Blue Shield Association December 1999 - December 2004
Trustmark Insurance July 1996 - December 1999
Education
The University of Chicago - Booth School of Business 2002 — 2005
MBA, Accounting, Finance, graduated with honors
University of Chicago 1992 — 1994
S.M., Mathematics
Queen's University 1988 — 1992
B.Sc.(Hon.), Mathematics
Ancaster HVS 1987 — 1988
Capistrano Valley High School 1985 — 1987
Health Care Service Corporation March 2004 - Present
Victory Apostolic Church 1996 - 2014
CNA Insurance March 1998 - March 2004
Northern Trust May 1990 - March 1998
Skills
Financial Reporting, Financial Services, Insurance, Financial Analysis, Process Improvement, Sarbanes-Oxley Act, Business Analysis, Leadership, Public Speaking, Risk Management, Business Process..., Enterprise Risk..., Internal Controls, Event Planning, Church Events, Interior Design, Mentoring, Youth Ministry, Youth Development, Christian Leadership, Christian Ethics, Strategic Planning, Account Reconciliation, Financial Accounting, Financial Audits, Financial Statements, Journal Management, General Ledger, Management Reporting, Customer Service, Finance
Education
Northwestern University
Project Management
Roosevelt University
Bachelor of Science (B.S.), Finance, Mnor Accounting
Health Care Service Corporation January 2013 - Present
Hallmark Services Corporation April 2008 - Present
LIDP Consulting 1997 - 2008
Clark Boardman Callaghan 1994 - 1996
On-Line Financial Services 1985 - 1994
Busey Bank 1982 - 1985
Skills
SQL, Requirements Analysis, Software Development, Unix, DB2, COBOL, Java, Software Documentation, Business Analysis, Mainframe, Testing, Project Management, SDLC, CICS, Systems Analysis
Education
Parkland College 1980 — 1982
Health Care Service Corporation 2007 - Present
Placemark Investments 2006 - 2007
Texas Instruments 1999 - 2003
Skills
Microsoft SQL Server, SQL, SDLC, Agile Methodologies, XML, SOA, Web Services, JavaScript, Enterprise Architecture, Java, Data Modeling, Requirements Analysis, Web Applications, Business Intelligence, AJAX, HTML, Linux, Web Development, Visio, Software Development, Databases
Education
The University of Texas at Dallas 2007 — 2012
MS, Computer Science
The University of Texas at Dallas 2003 — 2005
BS, Molecular Biology
Texas Tech University 1991 — 1998
BS, MS, Physics, Chemistry
Health Care Service Corporation January 2013 - Present
Health Care Service Corporation November 2008 - January 2013
Life Time Fitness March 2002 - November 2008
Skills
Health Insurance, Insurance, SDLC, Sales, Business Analysis, Project Management, Requirements Gathering, Visio, Cross-functional Team..., Requirements Analysis, Healthcare, Strategic Planning, Management, Data Analysis, Analysis
Education
Argosy University Chicago 2009 — 2013
Bachelor of Business Administration (B.B.A.), Marketing
Saint Xavier University
Blue Cross Blue Shield November 2013 - Present
Health Care Service Corporation November 2007 - Present
Health Care Service Corporation February 2000 - November 2007
Skills
Vendor Management, Management, Process Improvement, PeopleSoft, DocuSign Certified...
Education
Southern Nazarene University 2002 — 2005
MBA, Organizational Leadership
KPMG October 2011 - Present
VCE, the Virtual Computing Environment Company July 2010 - October 2011
Ambit Energy July 2009 - February 2010
HCSC December 2005 - June 2009
Health Care Service Corporation December 2005 - June 2009
Blue Cross Blue Shield of Texas December 2005 - June 2009
Blockbuster August 2002 - December 2005
BearingPoint Consulting March 1997 - November 2001
Greenbrier & Russel April 1996 - March 1997
Electronic Data Systems June 1989 - April 1996
Education
Texas Woman's University 2003 — 2004
MBA, Business Administration
Texas Christian University 1982 — 1989
BBA, Management
Health Care Service Corporation April 2012 - Present
Health Care Corporation January 2008 - July 2011
Health Care Service Corporation January 2007 - January 2008
Skills
SDLC, PMO, Vendor Management, PMP, Business Analysis, Project Portfolio..., Management, Strategy, Requirements Gathering, Call Centers, Business Intelligence, Program Management
Education
Roosevelt University
Health Care Service Corporation January 2011 - Present
Health Care Services Corporation October 2006 - December 2010
EDS, an HP Company January 1990 - October 2006
Grant Thornton 1995 - 1995
Skills
PMP, ERP, Six Sigma, Organizational..., Portals, Forecasting, Outsourcing, Process Improvement, Budgeting, Vendor Management, Program Management, Service Delivery, Project Planning, Change Management, PMO, SDLC, IT Strategy, IT Service Management, SLA, Customer Relations, Contract Management, Strategic Planning, Integration, Vendor Relations, Software Project..., Team Management, Process Development, Risk Mitigation, Contract Negotiation, Operations Management
Education
Texas State University 1987 — 1989
BA, Computer Information Systems
Health Care Service Corporation January 2014 - Present
University of Texas Southwestern Medical Center September 2008 - January 2014
Vanderbilt University Medical Center July 2002 - June 2006
Skills
Medical Education, Clinical Trials, Board Certified, Neuroscience, Psychiatry, Clinical Research, Psychopharmacology, Treatment, Psychotherapy, Hospitals, CBT, Healthcare, Epidemiology, Mental Health, Clinical Development
Education
The University of Texas Southwestern Medical Center at Dallas 2006 — 2008
Mood Disorders Clinical Intervention Training Program
Psychiatry Chief Resident Vanderbilt University Medical Center 2005 — 2006
Vanderbilt University 2004 — 2006
M.P.H., Public Health
Texas A&M University System Health Science Center -College of Medicine 1998 — 2002
M.D.
Texas A&M University 1996 — 1998
Blue Cross Blue Shield Association April 2015 - Present
Health Care Services Corporation September 2005 - April 2015
Health Care Service Corporation October 1998 - September 2005
Citibank September 1997 - October 1998
Fannie May Confections Brands Inc. March 1996 - September 1997
Quality Foods, Inc, November 1995 - March 1996
Superior Coffee and Foods April 1995 - July 1995
Kuecker Steamship Services, Inc., June 1993 - April 1995
American Express March 1987 - May 1993
Skills
HIPAA, Privacy Regulations and..., Leadership, Project Management, Auditing, Healthcare, PPO, Insurance, Software Documentation, Microsoft Excel, General Ledger, Accounting, Account Reconciliation, Internal Audit, Microsoft Office, Microsoft Word, Data Analysis, Analysis, Internal Controls, PowerPoint, Program Management, Inventory Management
Education
The HIPAA Academy 2011 — 2011
Certified HIPAA Professional
Institute of Internal Auditors 2006 — 2006
CIA, Internal Audit
Purdue University Calumet 1999 — 2001
MBA, Business Administration
Calumet College of St. Joseph, Hammond, IN 1993 — 1995
Bachelors, Organizational Management
Salt Lake Community College 1986 — 1992
Associate of Science, Business Management
St. Francis De Sales 1981 — 1985
HS
Health Care Service Corporation July 2014 - Present
McDermott Will & Emery LLP March 2012 - June 2014
Winston & Strawn LLP September 2001 - March 2012
The Estrin Organization June 1997 - May 2001
White & Case November 1989 - May 1997
Skills
Litigation Support, Complex Litigation, Document Review, IPRO, CaseMap
Education
Princeton University 1978 — 1983
A.B., Politics
The Canterbury School 1976 — 1978
Leonia High School 1975 — 1977
Health Care Service Corporation September 2010 - Present
ACC International July 2000 - September 2010
Education
Roosevelt University 2006 — 2008
B.A.
Health Care Service Corporation November 2011 - Present
Health Care Service Corporation 2006 - 2011
WellCare 2002 - 2006
Rocky Mountain Health Plans 2001 - 2002
CommunityCare Managed HealthCare Plans 1995 - 2001
Education
University of Tulsa College of Law 1988 — 1991
JD, Healthcare
Oklahoma State University 1983 — 1987
BS, Business Management
Health Care Service Corporation September 2014 - Present
Health Care Service Corporation February 2006 - September 2014
Community First Health Plans 2003 - 2006
University Health System 1999 - 2003
Skills
Health Insurance, Health Care Compliance, Insurance, Health Care Reform, Health Policy, Medicare, Medicare Part D, Medicare Advantage, Medicaid Managed Care, Managed Care, ERISA, Claim, Disease Management, HIPAA, Health Law, Medicaid
Education
The University of Texas at Austin 1989 — 1992
Doctorate, Jurisprudence
Rice University 1985 — 1989
B.A., Economics
Health Care Service Corporation 2014 - 2015
Health Care Service Corporation 2005 - 2014
Health Care Service Corporation 2001 - 2005
Skills
Training, Claim, Management, Employee Benefits, Customer Service, Process Improvement, Business Analysis, Microsoft Excel, Project Management, Strategic Planning
Education
Johnston City High School 1990 — 1992
none, Math, Engineering
Johnston City High School 1987 — 1990
High School
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2013 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas December 2006 - December 2013
Health Care Service Corporation 2002 - 2005
MPlan HealthCare 1996 - 1997
Skills
Agile Methodologies, Visio, Business Analysis, SQL, SDLC, IT Strategy, JavaScript, Program Management, Software Project..., Requirements Analysis, Microsoft SQL Server, SSIS, Process Improvement, Data Warehousing, Solution Architecture, Project Management, Integration, Systems Analysis, Business Intelligence, Database Design, XML, Analysis, Vendor Management, SOA, Change Management, SharePoint, IT Management, Strategy, Web Services, Business Process, Business Process..., Data Modeling, PL/SQL, Resource Management, Enterprise Architecture, Software Development, ITIL, Project Portfolio..., Requirements Gathering, Leadership, Software Documentation, Project Planning, PMP
Education
University of Missouri-Rolla 1994 — 1995
MS, Engineering Management
Osmania University 1989 — 1993
BE, Electronics & Communication Engineering
Health Care Service Corporation June 2013 - May 2014
Aon Hewitt 2006 - 2013
Aon Hewitt 2006 - 2006
Aon Hewitt 1996 - 2006
Aon Hewitt 1995 - 1996
Skills
Vendor Management, BPO, SDLC, Outsourcing, Benefits Administration, Process Improvement, Change Management, Resource Management, Lotus Notes, Project Management, Risk Management, IT Management, Program Management, Software Deployment, Employee Benefits, Quality Management, Knowledge Management, Mobile Technology, Web Technologies, HR Technology, Personalized..., Portal Technologies, Business Intelligence, Contract Management, People Management, Leadership, Customer Service, Infrastructure, Stakeholder Management, Testing, Strategy, Training, Project Planning, Software Development, PMP, Management
Education
Ripon College 1991 — 1995
Bachelor of Arts (B.A.), Economics, Political Science
Health Care Service Corporation February 2013 - Present
Health Care Service Corporation September 2008 - February 2013
Health Care Service Corporation February 2005 - September 2008
Health Care Service Corporation February 2000 - February 2005
Health Care Service Corporation July 1990 - February 2000
Skills
Microsoft Office, PeopleSoft, SHRM learning system, HR Consulting, Interpersonal Skill, Building Relationships, Motivation, Positive Can-do Attitude, Written & Oral..., Impromptu Speaking, Positive Personality, Conflict Resolution, Human Resources, New Hire Orientations, Employee Benefits, Program Management, Training, Team Building, Coaching
Education
Texas A&M University 1983 — 1987
Ph.D., Industrial and Organizational Psychology
Texas A&M University 1981 — 1984
Master of Science (M.S.), Psychology
Texas A&M University 1974 — 1978
Bachelor of Science (B.S.), Psychology
Aldine Senior High School 1972 — 1974
High school diploma, General Studies
Health Care Service Corporation 2007 - Present
Trailblazer Health Enterprise, LLC June 1999 - February 2007
Skills
General Ledger, Accounts Receivable, Data Analysis, Account Reconciliation, Invoicing, Accounting, Financial Analysis, Accounts Payable, Forecasting, Journal Entries
Education
Texas A&M University-Commerce 2009 — 2010
Master, Business administation with Minor in Accounting
Health Care Service Corporation Sr. ManagerDeloitte Consulting1984 - 1994
Schlumberger 1979 - 1982
Education
Purdue University
BS, Engineering
Tulane University - A.B. Freeman School of Business
MBA
Health Care Service Corporation May 2008 - Present
EPower Inc. June 2006 - May 2008
Skills
Data Analysis, Training, SDLC, Requirements Analysis, Business Analysis, Enterprise Architecture, Visio, Integration, SQL, Process Improvement, Data Warehousing, Testing, Requirements Gathering, Business Intelligence
Education
Texas A&M University-Kingsville 2002 — 2005
Master's degree, Electrical and Electronics Engineering, B
Health Care Service Corporation 2010 - Present
Skills
SQL, Microsoft SQL Server, Databases, C#, .NET
Education
Northwestern University 1979 — 1983
Bachelor of Arts (BA), Philosophy
Health Care Service Corporation August 2011 - Present
Health Care Service Corporation May 2003 - August 2011
Aetna May 1995 - December 2002
Skills
Healthcare
Education
Jones International University 2009 — 2011
Master of Education (MEd), Corporate Training & Knowledge Management
University of Virginia 1985 — 1988
BSN, Nursing
Ripon College 1983 — 1985
Liberal Arts
Health Care Service Corporation 2012 - Present
Health Care Service Corporation 2008 - 2012
Health Care Service Corporation 2007 - 2008
Health Care Service Corporation 2004 - 2007
Education
Purdue University Calumet
Blue Cross Blue Shield of Illinois Sr.Mgr. Web CommunicationsHealth Care Service Corporation
HCSC 1992 - Present
Health Care Service Corporation (BCBS of IL/TX/NM/OK) 1992 - Present
Health Care Service Corporation 1992 - Present
Skills
Health Insurance, Internal Communications, Corporate Communications, Web Marketing, Managed Care, Strategic Communications, Insurance, Marketing Communications, Web Content Management, Integrated Marketing, Crisis Communications, Communications Planning, Thought Leadership, Newsletters, Communication Training, Project Management, Healthcare, Online Marketing, Management
Education
Northwestern University 1987 — 1989
MS, Communications
University of Illinois at Urbana-Champaign 1976 — 1981
BS, Advertising
Coverall Health-Based Cleaning System November 2010 - Present
Bonus Building Care June 2009 - November 2010
Safety-Kleen May 2008 - June 2009
Psc Industrial May 2007 - May 2008
Safety-Kleen April 2004 - May 2007
Green Guard First Aid and Safety October 2001 - April 2004
Health Care Service Corporation 1994 - 1999
Skills
Salesforce.com, Account Management, Franchisee Management, Customer Service, Management
Education
Southeastern Louisiana University 1986 — 1992
BS, Marketing
Health Care Service Corporation May 2005 - Present
Sears, Roebuck and Co. September 1998 - February 2002
Education
Roosevelt University 2004 — 2007
Master of Science (M.S.), Integrated Marketing Communications
Roosevelt University 2000 — 2003
Bachelor of Science (B.S.), Professional Administration
Health Care Service Corporation Senior Director - Executive CompensationHCSC1977 - 2011
Skills
Employee Benefits, Performance Management, Insurance, Executive Pay, Team Building, Deferred Compensation, Process Improvement, Strategic Planning, Microsoft Office, Change Management
Education
Northwestern University
Master of Business Administration (M.B.A.), Accounting and Finance
Health Care Service Corporation May 1984 - Present
Skills
PeopleSoft, DB2/SQL, Supervisory Experience, IBM Mainframe, Unix, Windows Server
Education
Southern Illinois University, Carbondale 1980 — 1984
Bachelor of Science (BS), Computer Science
Strategic Reimbursement, Inc. July 1984 - Present
Aetna Life & Casualty June 1980 - June 1984
Health Care Service Corporation June 1978 - June 1980
Education
Southern Illinois University, Carbondale 1973 — 1978
Bachelor's degree, Accounting
Health Care Service Corporation April 2010 - Present
UnitedHealth Group April 2004 - April 2010
Merck Medco June 2000 - March 2004
Education
University of Arkansas at Pine Bluff 1992 — 1994
Bachelor of Arts (BA), Communication, General
South Plains College 1983 — 1985
Health Care Service Corporation 2004 - Present
Skills
Insurance, Customer Service, Process Improvement, Health Insurance, Call Centers, Microsoft Office, Microsoft Excel, Business Analysis, Healthcare, Microsoft Word, Leadership, Training, PowerPoint, Team Building, Customer Satisfaction, Time Management, Public Speaking, Project Management, Teamwork, Data Entry, Coaching
Education
St. Gregorys University 2012 — 2015
Associate of Science (A.S.)
Health Care Service Corporation September 2002 - July 2011
Education
Southern Illinois University, Carbondale
Bachelor of Science (BS), Accounting and Finance
Health Care Service Corporation July 2006 - Present
Education
Saint Gregorys University 2009 — 2010
Tulsa Community College 2003 — 2005
Suddenlink Communications September 2013 - Present
JEL Enterprises November 2012 - Present
WIS International January 2012 - Present
J.T July 2011 - January 2012
USSC January 2009 - January 2010
Health Care Service Corporation January 2006 - January 2009
Sitel January 2003 - January 2006
RGIS January 1999 - January 2003
Skills
10 Key, Computer Maintenance, Customer Service, Phone Skills, Phone Etiquette, Consumer Electronics
Education
Panola College 1996 — 1997
Warren High School Warren, Tx 1992 — 1996
Health Care Service Corporation October 2013 - Present
Hallmark Services Corporation December 2010 - October 2013
The Jacobson Group April 2010 - December 2010
Wellpoint Anthem June 2007 - December 2009
Education
Notre Dame College 1985 — 1989
Bachelor of Arts (BA), Business Administration and Management, General