HRG North America
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HRG North America Employees
Crown Plaza Montreal Airport September 2014 - Present
Hotel Universel Montreal May 2012 - April 2014
Best western Plus Laval September 2011 - March 2012
Vélo Québec January 2011 - September 2011
itravel2000 January 2009 - January 2011
Club Voyages Dumoulin January 2008 - December 2009
HRG North America March 2006 - March 2007
Skills
Sustainable Tourism, Tourism, Tourism Management, Tour Operators, Management, Coustumer service, Tour Management, Travel Management, Front Office, Managment, Operations Management, Strategic Planning, Project Planning, Leisure, Hotel Administration, Travel Planning, Computers, Foreign Languages, English, French, Spanish, Portuguese, Rural Development, Guided Tours, Sabre, Adventure Travel, Customer Service, Hospitality Management, Hotel Management, Hotels, Hospitality
Education
Columbia University in the City of New York
Postgrade in Sustainable Development
University of Buenos Aires, Aregentina 2008 — 2009
Postgrade in Rural Tourism Development
College April-Fortier
AEC in International Tourism
Air Canada June 2013 - Present
Uniglobe Voyages Supreme Division of Uniglobe Voyages Lexus 2012 - 2013
HRG North America May 2008 - April 2012
Skills
Customer Service, Customer Satisfaction, Leisure Travel, Business Travel, Travel Management, Sabre, Apollo GDS, Amadeus GDS, Online Travel, PC, Mac, Tour Operators, Travel Planning, Microsoft Office, Tourism, Proofreading
Education
Collège Montmorency 2000 — 2004
Associate's degree, Tourism and Travel Services Management
Dawson College 1992 — 1995
Social Science Associates Program
Beaconsfield High School 1987 — 1992
Bilingualism Diploma
HRG North America May 2005 - Present
American Express Travel August 1993 - May 2005
Skills
Customer Service, Travel Management, Outlook, Hospitality, Call Centers, Telephone Skills, Project Management, Teaching, Event Management, Marketing, Program Management, Leadership, Strategic Planning, Event Planning, Leadership Development, Management, Tourism
Education
Queens Vocational High School 1977 — 1980
High School Diploma, Practical Nursing, Vocational Nursing and Nursing Assistants
City University of New York-Hunter College
Agron, Inc May 2009 - Present
LASC American Language and Culture May 2008 - August 2009
HRG North America July 2003 - August 2007
Skills
Graphic Design, Fine Art Photography, Illustration, Drawing, Painting, Illustrator, Marketing, Photography, Digital Illustration, Web Design, Posters, Advertising, Visual Communication
Education
California State University-Chico 1997 — 2001
Bachelor of Arts (B.A.), Studio and Electronic Arts
Mariposa County High School 1993 — 1997
HRG North America May 2014 - Present
Travel Leaders Corporate October 1999 - May 2014
JDRF January 2009 - January 2010
Rosenbluth International June 1997 - October 1999
United Airlines June 1996 - May 1997
Skills
Client Services, Call Center, Server Architecture, Salesforce.com, Client Retention, Customer Retention, Financial Services, Travel Management, Call Centers, Customer Satisfaction, Management, Negotiation, Sales Operations, New Business Development, B2B, CRM, Business Travel, Training, Account Management
Education
Grand Valley State University 1990 — 1995
BA, Philosophy, Political Science
SNC-Lavalin August 2006 - July 2015
HRG North America 2004 - 2006
Skills
Travel Management, Customer Service, Contract Negotiation
Education
Alexandria University
Bachelor, Accounts
Cenveo May 2014 - Present
Lash Group October 2013 - March 2014
HRG North America March 2010 - October 2013
HRG North America December 1999 - March 2010
Airzena Georgian Airways 1997 - 1998
Orbi Georgian Airways 1995 - 1997
Skills
SSIS, Data Warehousing, Microsoft SQL Server, T-SQL, SSRS, Crystal Reports, SQL, Software Development, Quality Assurance, Data Analysis, Troubleshooting, Access, Databases
Education
Central Piedmont Community College 2001 — 2002
Certificate, Cisco
Republic of Georgia state university 1990 — 1995
Bachelor of Science (B.S.), Physics
OPTIMUS SBR October 2012 - Present
American Express October 2007 - October 2012
PMI Southern Ontario Chapter October 2009 - December 2010
HRG North America June 2005 - August 2007
I.T. Matters Business Consulting, Inc. January 2005 - January 2006
Sabre Holdings, Inc May 1991 - September 2004
Skills
Project Management, Product Management, Business Consulting, Account Management, Travel Technology..., Management Information..., Corporate Card..., Foreign Languages, Interac, CA's Clarity Portfolio..., Online travel booking..., Provision basic process..., Suplier Relationship..., Interac Security Audit, Sabre reservations..., Visio, Business Development, Business Process, IT Strategy, Management Consulting, Strategy, Leadership, Strategic Planning, Business Intelligence, Change Management, Governance, Management, Process Improvement, Analytics, PMP, Team Leadership, Program Management
Education
University of Toronto 2013 — 2014
Business and Professional Studies Certificate, Communication for Professionals
BSP - Business School São Paulo 2002 — 2004
Master of Business Administration (M.B.A.)
University of Toronto - Rotman School of Management 2002 — 2003
Master of Business Administration (M.B.A.), Business Administration
Universidade de São Paulo 1985 — 1997
Bachelor's Degree, Languages, Portuguese and Russian Languages and Literatures
BCD Travel May 2015 - Present
Cognizant Technology Solutions February 2011 - May 2015
HRG North America 2008 - 2010
The Creative Center 2008 - 2008
Eos Airlines 2006 - 2008
Skills
Airlines, Contract Negotiation, Travel Management, Account Management, Business Travel, Program Management, Sabre, Customer Service, Revenue Analysis, Negotiation, Leadership, Event Management, Hospitality, Strategic Partnerships
Education
Gordon College 1998 — 2002
Visual Arts, Communication
HRG North America September 2014 - Present
HRG North America June 2006 - Present
Orbitz Worldwide July 2014 - Present
Travelocity November 2011 - Present
RBC August 2008 - Present
Expedia June 2006 - June 2008
Algonquin College September 2004 - June 2006
Skills
Travel Insurance, Insurance, Health Insurance, Sabre, Business Travel, Travel Management, Online Travel, Leisure Travel, Tourism, Ticketing, Travel Technology, Airlines, Airline Reservations, Flights, Hotels, Hospitality, Customer Service, Cruises, Travel Agency, Amadeus, Vacation, Travel Planning, Car Rental, Apollo, Hotel Booking, Incentives, Leisure
Education
Algonquin College of Applied Arts and Technology 2004 — 2006
2 year Degree, Travel
marys
marys
Novartis May 2015 - Present
ITT October 2014 - May 2015
Cognizant Technology Solutions December 2009 - October 2014
HRG North America September 2008 - November 2009
Willis North America January 2006 - September 2008
Northwest Airlines 2004 - 2005
National Business Travel Association 2002 - 2005
Interpublic Group 1998 - 2003
Maritz Travel Company 1997 - 1998
Cheyenne Software 1992 - 1997
Skills
Travel Management, Tourism, Account Management, Airlines, Business Travel, Contract Negotiation, Management, Vendor Management, Marketing Strategy, RFP, Hospitality, Strategy, Sales, Strategic Partnerships, Leadership, Travel Technology, Forecasting, Strategic Planning, Negotiation, Salesforce.com, CRM, Sabre, Sales Management, B2B, Online Travel, Customer Service, Hotels, New Business Development, Marketing, Business Development, Competitive Analysis, Human Resources, E-commerce, Pricing, International Sales, Operations Management, Team Management, Cross-functional Team..., Business Strategy, Outsourcing, Business Planning, Program Management, Customer Satisfaction, Team Building, Team Leadership, Sourcing, Revenue Analysis, Event Management, Budgets, Meeting Planning
Education
Marist College 1985 — 1987
Rutgers University-New Brunswick 1983 — 1984
American Express Global Business Travel May 2015 - Present
BCD M&I July 2014 - May 2015
HRG North America June 2008 - July 2014
Productions Martial Hébert 2002 - 2008
Sensix Communications et Événements 1998 - 2001
Les produits de marque LIBERTE 1990 - 1997
Skills
Gestion d'évènement, Planification..., Planification de..., Évènements d'entreprise, Management, Secteur hôtellerie
Education
Baccalauréat, Communications
Certificat, Gestion du marketing
HRG North America January 2014 - Present
Tundra Technical Solutions March 2012 - November 2013
Just Ducky Yonge Kids 2011 - March 2012
Skills
Employee Relations, Administration, HRIS, Scheduling, Employment Law, Recruiting, Process Scheduler, System Administration, Interviews, Sourcing, Management, Screening, Microsoft Office, Technical Recruiting, Internet Recruiting, Recruitments, Training, Human Resources, Contract Recruitment, Screening Resumes, Applicant Tracking..., Onboarding, Talent Acquisition, Staffing Services, Permanent Placement, Temporary Placement, Benefits Negotiation, Hiring, Executive Search, IT Recruitment, Talent Management, Recruitment Advertising, Staff Augmentation
Education
George Brown College 2009 — 2011
Diploma, Human Resources Management
MSD June 2014 - Present
Merck January 2011 - June 2014
HRG North America August 2009 - November 2010
Décor Expert Expo April 2008 - August 2009
Intertask Conferences January 2007 - December 2007
Skills
Event Planning, Logistics Management, Travel Management, Trade Shows, Team Leadership
Education
Algonquin College of Applied Arts and Technology 2005 — 2006
Certificat, Event Management
La Cité Collégiale 2001 — 2003
Diploma, Travel & Tourism
Robertson Consulting November 2011 - Present
HRG North America January 2010 - October 2011
HRG North America September 2004 - January 2010
Pfizer March 2001 - July 2004
GIC Management, Brussels, Belgium February 1999 - June 2000
Up with People 1995 - 1999
Skills
Marketing, Marketing Strategy, Leadership, Strategic Planning, Public Relations, Customer Service, Training, Event Management, Contract Negotiation, Operations Management, Guest Service Management, Trade Shows, Sales, Management, Hospitality, Tourism, Hospitality Industry
Education
Concordia University 2011 — 2014
Bachelor's Degree, Human Relations
Acadia University
International Business
Dalhousie University September 2011 - Present
HRG North America May 2011 - August 2011
Acadia University September 2009 - April 2011
Acadia University May 2009 - August 2010
Decore Hotels May 2008 - August 2008
Skills
Research, Science, Molecular Biology, Statistics, Data Analysis, Ecology, Microbiology, DNA extraction, Field Work, Scientific Writing, Animal Work
Education
Dalhousie University 2011 — 2013
Masters of Science, Immunology and Microbiology
Acadia University 2007 — 2011
BScH, Biology
HRG North America September 2014 - Present
HRG North America August 2007 - September 2014
HRG North America 2003 - 2007
HRG North America 1998 - 2003
HRG North America 1997 - 1998
TRAVELSOURCE NETWORK 1995 - 1997
LONDON LIFE, American Express Travel Onsite 1991 - 1995
WOODSIDE/IVI TRAVEL 1990 - 1991
BYRON SWAYZE/GLOBE-TRAVELLERS 1988 - 1990
Budget Travel 1987 - 1988
Skills
Business Travel, Sabre, Online Travel, Travel Management, Tourism, Hospitality, Vacation, Hotel Booking, Hotels, Travel Planning, Amadeus, Cruises, Leisure, Galileo, Ticketing, Leisure Travel, Airlines, Travel Technology
Education
Fanshawe College 1985 — 1987
Tourism and Travel Services Management
Media Experts August 2014 - Present
Concordia University - John Molson School of Business September 2012 - Present
Nexalogy Environics September 2013 - August 2014
HRG North America December 2009 - September 2013
Concordia University - John Molson School of Business June 2013 - August 2013
Hyundai Hotel 2008 - 2009
Ilves-Tour (travel and leisure company) 2007 - 2008
Skills
Teamwork, Marketing, Event Management, Market Research, Customer Service, Microsoft Excel, French, Public Speaking, Data Analysis, PowerPoint, Negotiation, Marketing Management, Business Development, Sales, Social Media, Online Research, Social Media Marketing, Advertising, Loyalty Analytics, Analysis, IATA, Amadeus, Business Analysis, Business Intelligence, Google Analytics, Google Adwords, SEO, SEM, Competitive Analysis, Marketing Research, Social Media Measurement, SPSS, PPC Bid Management, PPC, Marketing Strategy
Education
John Molson School of Business, Concordia University 2012 — 2014
Master of Business Administration (MBA)
ESSEC Business School 2014 — 2014
MBA exchange, Marketing Research
John Molson School of Business, Concordia University 2011 — 2012
Graduate Diploma, Business Administration
Far Eastern National University 2004 — 2009
Diploma Honors Degree (Bachelor's degree), Socio-cultural service and tourism industry
Far Eastern National University 2006 — 2009
Diploma of Additional Education (3 years undergraduate diploma), English interpreter/translator in socio-cultural sphere
College Boreal 2012 — 2012
French
FanGeek June 2015 - Present
Hal-Con Sci-Fi Convention March 2009 - Present
Halifax Chamber of Commerce August 2014 - May 2015
Clever Girl! Event Management & Consulting April 2011 - April 2015
Admiral Insurance Company (a W. R. Berkley Company) June 2013 - August 2014
Jalloo Animation & Gaming Festival December 2012 - June 2013
Nova Scotia Career Development Association January 2013 - February 2013
Kidney Foundation of Canada January 2012 - August 2012
HRG North America October 2003 - September 2009
Canadian Institute of Travel Counsellors 2005 - 2009
Skills
Contract Negotiation, Talent Management, Volunteer Training, Volunteer Management, Training & Development, Public Speaking, Event Planning, Event Management, Fundraising, Organizational..., Sponsorship Management, Partnership Management, Social Media, Special Events, Corporate Events, Employee Training, Document Management, Customer Relations, Call Center, Talent Booking, Customer Service, Facebook, Sponsorship, Management, Training, Project Management, System Administration, Social Networking, Hotels, Social Media Marketing, Marketing Communications, Tourism, Media Relations, Budgets, Leadership, Newsletters, Trade Shows, Press Releases, Nonprofits, Time Management, Administration, Hospitality, Interviews, Public Relations, Sales
Education
Algonquin College of Applied Arts and Technology 2001 — 2003
Tourism, Travel
Sir Robert Borden High School 1995 — 2000
Ontario Secondary School Diploma
Strategic Meetings + Incentives, a Division of Vision Travel November 2011 - Present
HRG North America May 2008 - November 2011
HRG North America February 2001 - May 2008
Canadian University Travel Services January 2000 - February 2001
Travel CUTS May 1997 - January 2000
Travel CUTS November 1993 - May 1997
Skills
Customer Service, Marketing, Microsoft Office, Sales, Leadership, Contract Management, Retail, Office Administration, Call Center, Operating Budgets, Consulting, Employee Training, Destination Services, Problem Solving, Budgetary Control, client management, Operational Process..., highly organized, Highly motivated..., Communication Skills, Analytic Reporting, CRM, Time Management, Incentives, Employee Relations, Call Centers, Budgets, Hospitality
Education
HRPAO 2009 — 2010
Human Resources Management and Services
George Brown College 2008 — 2009
Human Resources Management and Services
Ryerson University 2006 — 2008
Certificate, Human Resource Management
Lambton College 1991 — 1993
Certificate, Hospitality and Tourism Management; Travel
SHI International Corp. June 2015 - Present
Actifio December 2012 - June 2015
Datalink (Formerly Consonus) July 2011 - December 2012
HDI Charlotte January 2009 - December 2011
HRG North America September 2008 - July 2011
HDI Charlotte January 2006 - January 2009
Comag Marketing Group, A Hearst-Condé Nast LLC - Charlotte, NC June 1998 - September 2008
Self Employed September 1997 - June 1998
Manny's Music January 1996 - September 1997
Self Employed December 1994 - January 1996
Skills
Start-ups, Early-stage Startups, Start-up Environment, Brand Awareness, Building Brand Awareness, Customer Advocacy, IT Strategy, Strategy, Solution Selling, Information Security, Disaster Recovery, Data Center, Enterprise Software, IT Management, Technical Support, Enterprise Architecture, Virtualization, IT Operations, Project Management, Management, Professional Services, Business Continuity, Storage, Infrastructure, Troubleshooting, Vendor Management, Cloud Computing, Leadership, ITIL, Telecommunications, Service Delivery, Infrastructure..., SaaS, VMware, Security, Server Architecture, Negotiation, Cisco Technologies, SharePoint, New Business Development, Business Development, Computer Security, Storage Architecture, Training, Prospecting Skills, Mobile Device Management, Microsoft Exchange, Data Protection, Data Loss Prevention, Hardening
Education
Institute of Audio Research
Audio Enigineering and Production
Brooklyn College
Computer Education Services Corporation
Dale Carnegie
Global Knowledge
Global Knowledge
Global Knowledge
Netlan Technology
New School University
New York Institute of Technology
Proactive Dealer Solutions August 2015 - Present
BCD Travel July 2014 - Present
Carlson Wagonlit Travel April 2012 - July 2014
Belk December 2004 - March 2012
HRG North America December 2001 - December 2004
USAirways March 1986 - October 2001
Skills
Apollo GDS, Sabre, Cliqbook, Travel Management, Event Planning, Business Travel, Hotels, Tourism, Hospitality, Airlines, Hotel Booking, Online Travel, Meeting Planning, Customer Service, Sales
Education
Appalachian State University
HRG North America November 2014 - Present
HRG North America March 2012 - October 2014
HRG North America August 2006 - March 2012
Signature Vacations April 1997 - August 2006
Skills
Pricing, Travel Management, Sabre, Forecasting, Airlines, Management, Strategy, Competitive Analysis, Negotiation, Pricing Strategy, Financial Analysis, Revenue Analysis, Business Travel, Sales, Budgets
Education
Cairo University 1980 — 1984
Bachelor of Commerce (B.Com.), Finance, General
HRG North America January 2015 - August 2015
JLL November 2014 - December 2014
Italpasta Limited September 2012 - February 2013
William Osler Health System July 2006 - September 2012
Skills
Detail-oriented, Data Analysis, Payroll, Accounts Receivable, PeopleSoft, HRWARE, ADP ezLabour, ADP Pay@Work, ADP PCPW, Simply Accounting, QuickBooks, Intermediate MS Excel, MS Outlook, MS PowerPoint, MS Word
Education
Humber College 2013 — 2014
University of Guelph-Humber 2006 — 2010
Toronto Catholic District School Board December 2014 - Present
Toronto Catholic District School Board March 2013 - December 2014
Ecowooldbeds a division of Natural Beds Corp. August 2012 - November 2012
Cubed Inc. March 2012 - May 2012
IQ Business Events October 2010 - November 2011
Town of Richmond Hill October 2009 - October 2010
Richmond Hill Centre for the Performing Arts January 2009 - October 2009
HRG North America September 2008 - November 2008
RBC Capital Markets July 2008 - September 2008
Carlson Marketing December 2005 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, HTML, Budgets
Education
Brock University 2013 — 2014
Bachelor of Education (B.Ed.), Junior High/Intermediate/Middle School Education and Teaching, 4-10
York University 1994 — 1998
Faculty of Arts, B.A. Spec Hons., Kinesiology and Health Science
York University 1986 — 1998
Faculty of Arts, Certificate in Sports Adminstration
American Marketing Association (AMA), Toronto July 2015 - Present
Sunwing Travel Group April 2014 - Present
TravelBrands Inc. (formerly Thomas Cook North America) April 2011 - April 2014
Seneca College January 2010 - May 2010
HRG North America June 2003 - May 2009
Pirate Radio & Television October 2002 - May 2003
Rogers Communications October 1998 - August 2002
Bell Canada July 1994 - January 1998
MCI 1991 - 1994
MCI Telecomm 1991 - 1994
Skills
Brand Management, Public Relations, Business Strategy, Team Leadership, Employee Engagement, International Marketing, Loyalty Marketing, Direct Marketing, Sponsorship, Leadership, Retail, Teamwork, Digital Marketing, Marketing Strategy, Online Advertising, Strategic Planning, Event Management, Marketing Communications, Strategy, Online Marketing, New Business Development, Management, Integrated Marketing, Advertising, Marketing, Product Marketing, Project Planning, Social Media, B2B, Market Planning, Entrepreneurship, Social Media Marketing, Strategic Partnerships, Email Marketing
Education
York University - Schulich School of Business 2000 — 2003
MBA, Marketing, Arts & Media
Concordia University 1988 — 1991
BComm, Marketing
BCD Travel June 2013 - Present
HRG North America 2012 - 2013
BCD Travel 2006 - 2007
BCD Travel 2004 - 2007
BCD Travel 2002 - 2004
BCD Travel 2001 - 2002
BCD Travel 2000 - 2001
Marriott Vacation Club International 1999 - 2000
Skills
Business Travel, Travel Management, Travel Technology, Online Travel, Event Management, Account Management, Expense Management, Global Management, Global Business..., Global Travel Management, Hotel and Airline..., Airlines, Management, Negotiation, Customer Service, Contract Negotiation, Revenue Analysis, Sales Management, Program Management
Education
Arizona State University 1995 — 1999
Bachelor of Science (B.S.), Tourism Development and Management
Jakarta International School 1993 — 1995
HRG North America 2008 - Present
Viacom 2005 - 2007
Springs Industries 2002 - 2005
First Union National Bank 1995 - 2001
Skills
Sabre Apollo Galileo, Travel Management, Sabre, Business Travel, Cruises, Hotels, Tourism, Ticketing, Online Travel, Vacation, Airlines, Travel Technology
Education
College of Charleston 1991 — 1995
BS, Psychology
Shannon Dickson Photography May 2010 - Present
HRG North America January 1998 - Present
Rider Travel January 2005 - June 2006
HRG North America November 2001 - January 2005
HRG North America May 2000 - November 2001
HRG North America September 1999 - May 2000
HRG North America January 1998 - September 1999
American Express Business Travel September 1996 - December 1997
Skills
Business Travel, CRM, Call Centers, Customer Service, Leadership, Management, Project Management, Tourism
Education
George Brown College
Hospitality & Tourism
Knox Travel Academy
Travel & Tourism
Saint Mary's University
Business Communications
University of Toronto
French Grammar
HRG North America December 2013 - Present
Evan's Avengers June 2013 - Present
Candlelighters Houston July 2012 - June 2013
FROSCH July 2011 - June 2013
Carlson Wagonlit Travel July 2007 - February 2009
American Express Business Travel February 2007 - July 2007
Vacations To Go 2003 - 2003
Alliance Worldwide Travel aka Travel Agency In the Park 1998 - 2001
Skills
Business Travel, Leadership, Time Management, Customer Service, Travel Management, Team Building, Leisure Travel, Sabre, Tourism, Ticketing, Vacation, Hotels, Cruises, Hotel Booking, Leisure, Online Travel, Tour Operators, Sales, Resorts, Travel Planning, Negotiation, Event Management, Hospitality
Education
International Travel Institute 1994 — 1994
travel, travel
Houston Community College 1993 — 1994
general
Spring High School 1986 — 1991
MotiveQuest September 2010 - Present
Made In Oregon March 2010 - September 2010
HRG North America January 2008 - February 2009
HRG North America November 2005 - January 2008
Corporate Travel Management January 2002 - November 2005
Carlson Wagonlit Travel September 1999 - December 2001
America West Airlines May 1998 - September 1999
Mesa Airlines May 1996 - May 1998
Made In Oregon August 1994 - April 1996
Skills
Microsoft Office, Management, MS Project, Marketing Strategy, Social Media Marketing, Project Coordination, Data Quality Assurance, Data Management, Software Implementation, Quality Control, Online Marketing, Marketing Communications, Marketing Research
Education
Portland State University 2011 — 2014
Bachelor of Science (BS), Marketing
Clackamas Community College 2009 — 2011
Project Management Certification
International Air Academy 1996 — 1996
basic reservations ticketing
Clackamas High School 1990 — 1994
basic and college level math & English
Highgate Hotels August 2014 - Present
The Roosevelt Hotel March 2013 - August 2014
The Roosevelt Hotel January 2012 - March 2013
The Carlton Hotel January 2010 - October 2011
HRG North America 2001 - December 2009
Seagate Travel Group (Acquired by HRG 2005) July 2001 - October 2003
Ultramar Travel Management January 1999 - July 2001
Fox Travel and Tours January 1998 - January 1999
Skills
Hotels, Travel Management, Customer Relations, Excel, Microsoft Office, Travel Manager, Sales Manager, Microsoft Excel, RFP, Accounting, Hospitality Management, Sales, Sales Management, Sabre, Customer Service, Hospitality Industry, Hospitality, Budgets, Customer Satisfaction, Management, Business Travel, Negotiation, Leadership, Tourism, Hotel Management, Food & Beverage, Catering, Account Management, Contract Negotiation, Resorts, Revenue Analysis, New Business Development, Marketing, Operations Management, Business Networking, Social Media Marketing, Leisure Travel, Marketing Strategy, Strategic Planning, Event Management, Yield Management, Meeting Planning, Leisure, Pre-opening, Front Office, Property Management...
Education
Cornell University 2008 — 2010
Master's degree, Hospitality Management - Focus on Revenue Management
William E. Simon School of Business 1999 — 2002
Master of Science, Finance
Georgia Institute of Technology 1994 — 1998
BS, Economics
Master Connection Associates
Sales Productivity Training, Attended: May 21 - 23
Master Connection Associates
Sales Strategies, Attended: August 6-7
HRG North America April 2008 - Present
HRG North America March 2006 - March 2008
HRG North America August 2005 - February 2006
The Salvation Army May 2005 - July 2005
Skills
Full-cycle Recruiting, Employee Relations, Employment Law, Performance Management, Job Evaluation, HRIS, Reference Checking, Interviewing, HR Policies, Benefits Administration, Performance Appraisal, Compensation, New Employee Orientation, New Hire Orientation, Job Descriptions
Education
Humber College 2004 — 2005
Certificate, Human Resources Management
King's University College 1998 — 2002
BA, Psychology
HRG North America 2010 - Present
TimPCS January 2001 - October 2011
Mid-Cape Home Centers April 2007 - September 2009
RadioShack 2004 - 2007
Skills
Graphic Design, Business Cards, Social Media, Server Administration, Web Design, Social Media Marketing, Customer Service, Microsoft Office, Retail, PowerPoint, Microsoft Word, Inventory Management, Management, Microsoft Excel, Purchasing
Education
Cape Cod Community College 2005 — 2006
Computer Science
SUNY Farmingdale 2001 — 2001
Computer Science
Canada Post October 2012 - Present
Gilmore Global October 2005 - October 2012
BTI Canada June 1995 - October 2005
HRG North America 1995 - 2005
Skills
Cognos, Data Warehousing, SQL Server, ETL, SQL, Microsoft SQL Server, SSIS, Data Warehouse..., Data Integration, Databases, Data Quality, Business Intelligence, Business Analysis, Oracle, XML, Troubleshooting, Software Development, Crystal Reports, Management, Requirements Analysis, Visual Basic, Software Documentation, Erwin, SDLC, Access, Data Analysis, Analysis, Business Process, Visual Studio, Data Modeling, Business Requirements, Database Design, Dimensional Modeling, SharePoint, Integration, OLAP, Software Project..., Requirements Gathering, Business Objects, DB2, Dashboard, SAS, T-SQL, PL/SQL, Unix, Architecture, Visio
Education
University of Ottawa 1998 — 1998
Certificate, Visual Basic Programming
Cognos 1996 — 1997
Course Certificate, Cognos Suite of Products
Algonquin College of Applied Arts and Technology 1995 — 1996
Certificate, Novel Administration
Algonquin College of Applied Arts and Technology 1983 — 1985
Diploma, Computer Systems Technician
i3 Realty March 2006 - Present
i3 Realty 2006 - 2007
HRG North America 2001 - 2007
Education
Elon University 1992 — 1995
HRG North America July 2014 - Present
AIG August 2010 - July 2014
HRG North America August 2008 - August 2010
Lehman Brothers March 2000 - July 2008
Skills
Finance, Program Management, International Business..., Travel Management, Airlines, Economics, Account Management, International Account..., Expense Management, Marketing, Sourcing, Strategic Partnerships, Networking, Business Planning, Strategic Planning, Project Management, Outsourcing, Business Strategy, Sales, Change Management, Management, Contract Negotiation, Business Development, Vendor Management, Leadership, Negotiation, New Business Development, Team Building, Strategy, Budgets, Mentoring, Highly detail oriented, Business Process..., Executive Management, Operations Management, Mergers & Acquisitions, Risk Management, Cross-functional Team..., Business Analysis, Process Improvement, Forecasting, Competitive Analysis, Pricing, Financial Analysis, Training, Analysis, Sales Management, Team Leadership, Team Management, Management Consulting
Education
New York University
Business Administration
The House on Lock June 2014 - Present
TTI Travel October 2011 - May 2014
itravel2000 March 2011 - October 2011
Corinthian Colleges - Everest March 2009 - March 2011
Travelonly / Expedia Cruiseship Centers October 2009 - February 2011
Nexient Learning // GP Canada June 2008 - March 2009
HRG North America May 2001 - May 2008
HRG North America May 2004 - September 2004
BTI Canada April 2000 - June 2001
BTI Canada October 1995 - April 2000
Skills
Travel Management, Travel, Business Travel, Online Travel, Leisure Travel, Operations Management, Travel Systems, Contact Center..., Customer Service, Process Improvement, Leadership, Call Centers, Sabre, Call Center, Management, Training, Tourism, Travel Planning, Hotels
Education
George Brown College 2006 — 2008
Certificate, Adult Education
Canadian Travel School 1986 — 1987
Diploma, Travel and Tourism
Seneca College 1980 — 1982
Applied Arts, and TechnologyFacilities and Recreation Management
York University - Schulich School of Business
Continuing Education - Facilitative Leadership and Problem Resolution
Gilmore and Associates - Continuing Education
Active Leadership
Apple Retail December 2013 - Present
Apple Retail March 2013 - December 2013
Apple Retail November 2011 - March 2013
HRG North America October 2010 - February 2011
HRG North America May 2008 - June 2009
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Social Media, Teamwork, Public Speaking, Event Planning, Teaching, Facebook, Outlook, Social Networking, Event Management, Social Media Marketing, iWork, iLife, iOS, Mac OS X, Website Development, Bento, Sabre, Travel Planning, WordPress, Blogging, Apple Certified..., Google Analytics, Apple Certified, iPod, OS X
Education
Concordia University 2010 — 2014
LaSalle College 2005 — 2008
AEC
CEGEP - John Abbott College 2002 — 2005
DEC
The Madison Square Garden Company December 2010 - Present
Interpublic Group August 2008 - December 2010
HRG North America January 1997 - September 2008
McVeigh Associates, Ltd. 1994 - 2000
Skills
Microsoft Excel, Customer Service, PowerPoint, English, Research, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Event Management, Event Planning, Negotiation, Management, Hotels, Business Travel, Hospitality
Education
LIU Post 1972 — 1976
Bachelor's degree, Psychology
Novartis October 2012 - April 2014
IMG June 2012 - October 2012
HRG North America April 2000 - June 2012
AAA Motor Club of Connecticut January 1998 - April 1999
Skills
Sabre, Business Travel, Event Management, Microsoft Office, Social Media Marketing, Event Planning, Hospitality, Account Management, Public Speaking, Leadership, Coaching, Microsoft Excel, Team Building, Data Entry, Team Leadership, Negotiation, PowerPoint, Marketing Strategy, Research, Tourism, Management
Education
Westchester Community College 1994 — 1996
Associate's degree, Nutrition Sciences
Travel Education Center 1991 — 1992
Travel Education, Tourism and Travel Services Management
Katherine Gibbs School 1990 — 1991
Conference Planning, Tourism and Travel Services Management
South Portland high school
Protravel International April 2011 - Present
HRG North America 2008 - 2011
Upward Bound Travel 2004 - 2008
SeaGate Travel Group LLC 1989 - 2002
Skills
Business Travel, Travel Management, Leisure Travel, Tour Booking, Cruises, Group and Production..., Incentive Travel, Tourism, Tour Operators, Hotels, Online Travel, Car Rental, Contract Negotiation, Vacation, Event Planning, Incentives, Airlines, Sabre, Event Management
Education
City University of New York-Herbert H. Lehman College
Bachelor's degree, Political Science
HRG North America December 2006 - April 2015
Oiram Communications Inc April 2005 - April 2006
American Express Business Travel September 2002 - April 2005
Skills
Incentives, Meeting Planning, Incentive Travel, Travel Management, Tourism, Site Inspections, Travel Logistics, Incentive Trips, Meeting Management, Destination Management, Travel Services, Corporate Meetings, Event Planning, Corporate Events, Coordinating Events, Events, Logistics, Food & Beverage, Trade Shows, Business Travel, Hospitality Management, Revenue Analysis, Hotels, Management, Event Management, Events Coordination, Hospitality, Hospitality Industry
Education
McGill University 2002 — 2004
Certificate, Marketing
Institut de tourisme et d'hôtellerie du Québec 1993 — 1997
Techniques de gestion du tourisme, Tourism and Travel Services Management
HRG North America February 2008 - Present
HRG North America February 2008 - Present
hrg 2014 - 2014
Vision 2000 December 2001 - January 2008
Skills
Business Travel, Travel Management, Tourism, Incentive Travel, Leisure Travel, Hotels, Incentives, Management, Meeting Planning, Marketing Strategy, Event Management, Hospitality, Revenue Analysis
Education
Concordia University 1984 — 1987
Translation
laval catholic high school 1978 — 1982
IQ Business Events June 2010 - Present
Meridican Incentive Consultants February 2010 - Present
Vision 2000 Travel Group April 2009 - Present
The Traveller Inc February 2009 - Present
HRG North America April 2008 - Present
Wynford September 2007 - Present
Diana Williams Promotions October 2003 - October 2012
JPDL 2009 - 2011
LaCURE Corporate & Leisure Inc. April 2005 - April 2010
The Weekend to End Breast Cancer/ The Ride to Conquer Cancer June 2009 - September 2009
Skills
Event Management, Conferences, Incentives, Event Planning, Public Speaking, Events, Trade Shows, Corporate Events, Hospitality, Tourism, Meeting Planning, Registration, Business Travel, Venue Relations, Live Events, Hospitality Industry, Marketing Communications, Emcee, Entertainment, Incentive Travel, Cruises, Hotels, Adventure Travel, Social Media Marketing, Hospitality Management, Marketing, Travel Management, Resorts, Sponsorship, Relationship Marketing, Incentive Programs, Travel Planning, Wedding Planning, Leisure Travel, Coordinating Events, Public Relations, Weddings, Food & Beverage, Parties, Leisure, Roadshows, Private Events, Brand Awareness, Dinners, Venue Management, Conference Coordination, Sabre, Event Producing, Location Intelligence, Catering
Education
Conestoga College 2004 — 2006
ECE
National Institute of Broadcasting
Radio/Television Broadcasting
Doctors Office September 2015 - Present
Harvey & Vern's Olde Fashioned Soda August 2014 - Present
Steam Whistle Brewing April 2014 - Present
NeverEndingKnots January 2014 - Present
MeritBiz August 2011 - April 2013
HRG North America August 2005 - August 2011
Algonquin Travel December 2004 - August 2005
Education
Algonquin College of Applied Arts and Technology 2003 — 2005
Tourism & Travel, College/University Preparatory and Advanced High School/Secondary Diploma Program
ADTRAV Travel Management July 2015 - Present
Omega World Travel January 2013 - July 2015
Omega World Travel July 2012 - January 2013
HRG North America December 2010 - December 2011
Fannie Mae January 2007 - January 2010
Travelocity Business 2005 - 2006
Garber Travel January 1994 - December 2005
Skills
Project Management, Travel Management, Training, Business Travel, Customer Service, Business Development, CRM, Marketing Strategy, Cross-functional Team..., Account Management, Contract Management, Yield Management, Hotels, Change Management, Program Management, Sales, Leadership, Operations Management, Event Management, Strategic Partnerships, Team Building, Management, Sales Management, Sabre, Budgets, Contract Negotiation, Hospitality, Sales Process, Selling, Marketing, Customer Satisfaction, Strategy, Online Travel, Negotiation, Risk Management, Sourcing, B2B, New Business Development, Tourism, Travel Technology, Salesforce.com
Education
Marymount University 1983 — 1985
American Transportation Institute 1983 — 1983
Certificate
Northern Virginia Community College 1979 — 1981
2 AS
Johnson Controls November 2012 - Present
American Express January 2012 - November 2012
American Express February 2010 - December 2011
HRG North America February 2009 - February 2010
American Express Global Business Travel 2006 - 2008
American Express Global Business Travel January 2003 - September 2006
American Express Global Business Travel January 2001 - January 2003
American Express Global Business Travel May 1999 - January 2001
American Express Global Business Travel March 1997 - April 1999
Skills
Travel Management, Business Travel, Account Management, Call Center, Contract Negotiation, Strategy, Process Improvement, Leadership, Management, Training, CRM, Forecasting, Sales Presentations, Call Centers, Marketing Strategy, New Business Development, Customer Satisfaction, Sales, Incentives, Strategic Planning, Strategic Partnerships, Sabre, Sales Operations, Business Strategy, Coaching, Business Planning, Financial Services, Budgets, Consulting, International Sales, Pricing, Relationship Management, Negotiation, Networking, Customer Service, Tourism, Project Planning, Operations Management, Salesforce.com, Customer Retention, Team Building, Airlines, RFP, Project Management, E-commerce, Sales Management, B2B, Online Travel, Finance, Management Consulting
Education
Wayne State University 1999 — 1999
Organizational Communication and Public Relations
University of Nebraska at Omaha 1992 — 1993
Organizational Communication
Hastings College 1984 — 1986
Bachelor of Arts, Communication Arts and German
Outfront Media January 2015 - Present
Lee Hecht Harrison August 2012 - June 2013
HRG North America April 1999 - January 2010
Skills
Incentives, Bill Reconciliation, Off-site Events, Interact with All..., Computer-literate..., Handle Multiple..., Office Equipment..., Relationship-builder..., Workable Solutions, Organized Multi-tasker, Flexible to Change, Calendar Planning, Hotels, Hospitality, Corporate Events, Travel Management, Meeting Planning, Business Travel, Customer Service, Pharmaceutical Industry, Tourism, Event Management, Travel Planning, Management, Online Travel, Event Planning, Hospitality Industry, Budgets, Leadership, Account Management, Marketing
Education
Montclair State University 1990 — 1995
Bachelor of Science (B.S.), Recreation & Leisure Studies
Musée canadien de l'histoire January 2009 - Present
Canadian Museum of History 2009 - Present
HRG North America January 2005 - December 2007
La Cité collégiale September 2001 - September 2005
HRG North America June 1999 - January 2005
Algonquin Travel November 1997 - June 1999
Skills
Business Analysis, Operations Management, People Management, Product Marketing, Direct Sales, Customer Relations, Tourism, Client Services, Client Development, Museums, Customer Service, Marketing Communications, Social Media Marketing, Management, Marketing Strategy
Education
Université du Québec à Montréal 2011 — 2015
Bachelor of Business Administration (B.B.A.)
Université du Québec à Montréal 2006 — 2010
Certificat
2001 — 2006
Certificat
1997 — 1999
Tourism
Aimia Inc December 2009 - Present
HRG North America 1997 - 2009
Skills
Sabre, Tourism, Customer Service, Travel Management, Hospitality, Business Travel, Call Centers, Customer Satisfaction, Operations Management, Account Management, Hotels, Coaching, Event Planning, Marketing Strategy, Incentives, Team Leadership, Leadership
Education
Concordia University
Certificate in Human Resources Management
McGill Executive Institute
Ultramar Travel Management September 2014 - Present
Connoisseur Travel July 2011 - August 2014
HRG North America September 1995 - July 2011
Skills
Travel Management, Business Travel
Education
Guilford College 1981 — 1985
french, business
RBC Wealth Management August 2008 - Present
HRG North America December 2004 - July 2008
Ronghai Consulting Co., Ltd June 1999 - March 2004
Education
Beijing University of Technology 1995 — 1999
Master, Computer Science
HRG North America November 2013 - Present
MCA Provider January 2012 - October 2013
Merchant Cash and Capital LLC January 2010 - August 2011
Merchant Cash and Capital LLC October 2008 - December 2009
Skills
R, SAS, SPSS, Microsoft Excel, Microsoft Office, Data Analysis, Decision Analysis, Linear Programming, Mathematical Modeling, Probability, Crystal Ball, Arena, Discrete Event..., Monte Carlo Simulation, Database Management, Oracle Database, Queue Management, Accounting, Credit Cards
Education
Baruch College, City University of New York (CUNY) 2010 — 2012
M.S., Quantitative Methods and Modeling
Binghamton University 2003 — 2007
B.A., Mathematics
Groupe Encore February 2014 - Present
Vision Travel Solutions June 2008 - January 2014
american express 2007 - 2008
HRG North America 2006 - 2007
Skills
Business Travel, Travel Management, Leisure Travel, Customer Service, Hotels, Sabre, Tourism, Vacation, Leisure, Hospitality, Airlines, Online Travel, Hotel Booking, Ticketing, Tour Operators, Cruises, Event Management
Education
HEC Montréal 2015 — 2019
Human Resources Management/Personnel Administration, General
College April-Fortier 2006 — 2007
Tourism
Antoine-de-Saint-Exupéry 2000 — 2004
École d'Esthétique et d'Électrolyse
Massage Therapy/Therapeutic Massage
HRG North America June 2014 - Present
Sargent's pub August 2003 - December 2003
Town and Country Motor Inn April 2000 - June 2000
The Docks April 1999 - August 1999
Skills
Microsoft Word, Digital Media, Video Editing, Various Computer Skills, POS, Creative Writing, Social Media, Reading, Problem Solving, Self-driven, Proactive self-starter, Articulation, Highly Ambitious, Basic french, Active Team Player, Adventure, Money Handling, Sales, Customer Service, Restaurants, Operating Systems, Money, Food & Beverage, Food, Time Management, Tourism, Leisure Travel, Bartending, Resorts, Hospitality, Teamwork
Education
Algonquin College of Applied Arts and Technology 2013 — 2015
diploma, Tourism and Travel
Rochester Adult High School 2012 — 2013
Diploma, High School
HRG North America March 2015 - Present
HeartsApart.org January 2014 - February 2015
CastleBranch Corporation September 2012 - January 2014
G4S Secure Solutions (USA) Inc. January 2012 - August 2012
Quicken Loans July 2011 - January 2012
St. Jude Children's Research Hospital January 2009 - January 2011
Air Zoo May 2010 - December 2010
Skills
Mortgage Banking, Sales, Customer Service, Public Relations, Marketing Communications, Human Resources, Payroll Processing, PeopleSoft, Strategic Planning, Payroll, Account Management, Marketing, Social Networking, Event Planning, Training, Social Media, Leadership, Microsoft Office
Education
Western Michigan University 2007 — 2011
Bachelor of Arts - Magna Cum Laude, Public Relations, Marketing, Dance
American InterContinental University 2010 — 2010
Fashion Journalism, Fashion Photography
GlaxoSmithKline January 2015 - Present
Promedica Health System October 2014 - December 2014
HRG North America August 2013 - July 2014
Floyd Memorial Hospital and HealthSevices J2A Systems Consulting July 2013 - November 2013
Wilkes Regional Medical Center March 2002 - August 2013
Wilkes Regional Medical Center March 2002 - August 2013
Wilkes Regional Medical Center March 2002 - August 2013
East Coast Millwork Distributors April 2000 - March 2002
Lowes Companies, Inc January 2000 - March 2000
Lowes Companies, Inc January 1997 - January 2000
Skills
Software Documentation, Healthcare, Healthcare Information..., Hospitals, Process Improvement, EMR, Customer Service, Microsoft Office, HIPAA, Microsoft Excel, Database Administration, Microsoft SQL Server, Horizon Scanning, Horizon Patient Folder, Databases, SQL, Troubleshooting
Education
Northwestern State University 1994 — 1997
Bachelor of Science, Computer Information Systems
Northwestern State University 1994 — 1997
Batchelor Science of Computer Information Systems, Computer Information Systems
CANARIE Inc. October 2011 - November 2012
CANARIE, Inc. January 2010 - October 2011
HRG June 2008 - March 2009
HRG North America March 2007 - April 2008
HRG July 2004 - December 2005
HRG North America June 2000 - June 2003
Humber College of Applied Arts and Technology September 1992 - May 1997
Skills
Customer Relations
Education
York University - Schulich School of Business 1993 — 1997
MBA, Marketing and International Business
Université Paris-Sorbonne 1985 — 1986
Cours de civilisation francais, French language and culture
McGill University 1982 — 1985
BA, English and History
American Express July 2008 - Present
RLTV January 2007 - April 2008
Travel Destinations Inc. April 2006 - June 2006
HRG North America November 2005 - April 2006
American Express October 1997 - November 2005
Skills
Business Travel, Travel Management, Sabre, Call Centers, Tourism, Account Management, Online Travel, Customer Service, Customer Satisfaction, Sales, Hotels, Customer Experience, Leisure Travel, Salesforce.com, Pricing, Ticketing, Sales Management, Airlines, Travel Technology, Hospitality
Education
University of Maryland 2003 — 2013
Bachelor of Arts Degree, Communications/Journalism; English, 3.69 GPA
Anne Arundel Community College 2000 — 2003
Associates Degree, General Studies
University of Maryland University College
Bachelor of Arts (B.A.), Communications - Journalism
Strategic Meeting & Incentives January 2015 - Present
Airbnb September 2011 - Present
Loft Communications & Events April 2011 - Present
HRG North America January 2011 - Present
MacLaren McCann January 2006 - Present
Freelance Wardrobe & Props Stylist 1998 - Present
The State of Grace May 1992 - Present
Holt Renfrew 2002 - 2008
Buxton & Leonard January 1993 - June 1998
Skills
Conferences, Event Management, Event Planning, Corporate Events, Photography, Sponsorship, Creative Direction, Events, Hospitality, Marketing Communications, Fundraising, Public Relations, Social Media Marketing, Music, Meeting Planning, Tourism, Marketing, Sales, Trade Shows, Advertising, Entertainment, Incentives, Social Media, Marketing Strategy, Social Networking, Incentive Travel, Integrated Marketing, Sports Marketing, Budgets, Live Events
Education
George Brown College 2004 — 2008
Event Meeting & Management
Optimal Payments PLC March 2014 - Present
HRG North America November 2013 - March 2014
Self-employed January 2013 - November 2013
HRG North America November 2010 - January 2012
Skills
Marketing Communications, Social Media, Research, Marketing Strategy, Project Management, Social Media Marketing, Event Planning, Meeting Planning, Corporate Events, Event Management, Trade Shows, Public Relations, Management, Marketing, Online Marketing
Education
Concordia University
Bachelor, English Literature
Dawson College
HRG North America June 2014 - April 2015
Government of Canada December 2013 - May 2014
American Express Business Travel August 1996 - February 2013
KLM Royal Dutch Airlines January 1988 - July 1996
INTERSPORT Athletics S.A. 1986 - 1990
Skills
Sales, Sales Management, Business Travel, Customer Service, Team Leadership, Leadership, Team Building, Business Analysis, Account Management, CRM, Process Improvement, Analysis, Call Centers
Education
McGill University
BA, Marketing, Public Relations, Business Management
John Abbott College
Bachelor of Business Administration (B.B.A.)
HRG North America March 2014 - Present
Ernst & Young March 2013 - November 2013
Ernst & Young June 2011 - March 2013
American Express January 1999 - June 2011
Skills
Travel Management, Business Travel, Negotiation, Business Strategy, Event Management, Customer Service, Management, Tourism, Customer Satisfaction, Sales Management, Account Management, New Business Development, Superior Work Ethic, Budgets, Hospitality, Team Management, Financial Analysis, Business Development, Marketing Strategy, Contract Negotiation, Sales, Leadership, Business Planning, Team Leadership
Education
Centennial College
Travel and Tourism
Malvern Collegiate
WWF-Canada September 2013 - Present
Statistics Canada September 2009 - October 2012
Statistics Canada April 2009 - September 2009
Conservative Resource Group July 2008 - April 2009
HRG North America September 2003 - October 2007
Skills
Superior Communications..., Multi Tasking, Superior Organization, Customer Service, Computer Proficiency, Written Correspondence, Government Filings, Electronic Filing, Human Resources, Telephone Reception, People-oriented, Microsoft Office, Microsoft Excel, Microsoft Word, Visio, Office Administration, Program Management, Budgets
Education
Royal Roads University 2012 — 2015
Environmental Management, Environmental Management Systems/Risk Assessment/Health and Safety
University of Ottawa / Université d'Ottawa 2006 — 2008
Bachelor of Arts (B.A.), Geography
Algonquin College of Applied Arts and Technology 2001 — 2003
Diploma, Travel and Tourism
Corporate Consulting Services July 2014 - Present
White Coffee Corporation June 2010 - February 2013
HRG North America November 2006 - April 2009
MAXIMUS February 2002 - November 2006
Skills
Employee Relations, Employee Benefits, Personnel Management, Change Management, Leadership, Deferred Compensation, HRIS, Employee Engagement, Talent Management, Workforce Planning, Onboarding, Performance Management, Human Resources, Job Evaluation, Management, Succession Planning, Talent Acquisition, Recruiting, HR Policies, Employee Training, Sourcing
Education
Excelsior College
BS
HRG North America August 2010 - Present
Financial Industry Regulatory Authority June 2010 - August 2010
Macmillan January 2010 - May 2010
Brant Publications September 2009 - December 2009
Skills
HRIS, Microsoft Excel, Microsoft Office, Outlook, PowerPoint, Recruiting, Customer Service, Microsoft Word, Event Planning, Social Media, Human Resources, Data Analysis, Research, Event Management, Facebook, Team Building, Sourcing, ADP HRB, ADP Payroll, Performance Management, Employee Relations, Compensations, Policy, PeopleSoft, New Hire Orientations, Access
Education
City University of New York-Baruch College - Zicklin School of Business 2007 — 2010
BBA, Industrial and Organizational Psychology
HRG North America January 2014 - Present
Tzell Travel Group LLC March 2008 - July 2013
HRG North America 2005 - 2008
JCPenney Custom Decorating 2003 - 2005
SeaGate Travel 2002 - 2003
Advanced Travel Management 1997 - 2002
Skills
Hotels, Travel Planning, Travel Management, Business Travel, Online Travel, Customer Service, Event Management, Incentives, Airlines
Education
Fashion Institute of Technology
Associate of Arts (AA), Merchandising and Buying Operations
American Express Global Business Travel January 2015 - Present
CWT Meetings & Events June 2012 - January 2015
CWT Meeting and Events September 2007 - June 2012
HRG North America September 2001 - January 2007
Leisure Travel Agent August 1997 - May 2000
Skills
Airlines, Customer Service, Sales, Hotels, Contract Negotiation, Business Development, Management, Budgets, Program Management, Incentives, Incentive Travel, Trade Shows, Event Management, Negotiation, Meeting Planning, Corporate Events, Event Planning, Hospitality, Account Management
Education
Algonquin College of Applied Arts and Technology 1995 — 1997
Travel and Tourism Diploma, Travel and Tourism
Ryerson University
HRG NorthAmerica March 2013 - Present
HRG North America 2007 - Present
Education
Lakehead University 1978 — 1980
Régie de l'assurance maladie du Québec September 2014 - Present
Régie de l'assurance maladie du Québec August 2013 - September 2014
Régie de l'assurance maladie du Québec November 2010 - August 2013
HRG North America July 2007 - November 2010
Memberworks July 2003 - July 2007
Skills
Tourism, Leisure, Hotel Booking, Hotels, Hospitality, Customer Service, Hospitality Industry, Resorts, French, English, Teamwork, Employee Relations, Microsoft Office, At Multitasking
Education
Champlain College 2000 — 2003
tourism, tourism
Europa Sports Products April 2013 - Present
Europa Sports Products June 2011 - March 2013
OPTI Solutions January 2008 - December 2011
HRG North America November 2010 - June 2011
HRG North America May 2001 - December 2007
Bridgebuilder April 2000 - May 2001
LabCorp June 1996 - April 2000
Skills
SharePoint, SQL, VB.NET, VBA, C#, DotNetNuke, Crystal Reports, Crystal Enterprise, JavaScript, XML, HTML, Microsoft Excel, MS Excel Pivot Tables
Education
Elon University 1992 — 1995
Rising Sun Performance Company 2009 - 2010
spurn-nyc 2008 - 2010
HRG North America 2002 - 2007
Skills
Acting, Corporate Events, Entertainment, Event Management, Event Planning, Hospitality, Hotels, Meeting Planning, Singing, Social Media, Theatre, Theatrical Production, Tourism, Trade Shows
Education
New York University 2001 — 2002
William & Mary 1984 — 1990
BA, Theatre
HRG North America December 2013 - Present
Carlson Companies May 1999 - November 2013
Navigant International 2000 - 2002
Skills
Hotels, Customer Relations, Strategic Planning, P&L Responsibility, Travel Management, Customer Service, Budgets, Revenue Analysis, Operations Management, Food & Beverage, Management, Contract Negotiation, Training, Travel Technology, Leadership, Customer Satisfaction, P&L Management, Sabre, Human Resources, Business Travel, Account Management, Online Travel, Tourism, Pricing, New Business Development, Team Building, Sales Management, Hospitality, Incentives, Meeting Planning, Hospitality Industry, Event Management, Airlines, Forecasting, Trade Shows, Hospitality Management, CRM, Negotiation
Education
Dallas County Community College 1971 — 1972
Culinary Management, Resturant Management
HRG North America 2008 - Present
Rocky Mountain Business Travel Association 2011 - 2015
Rocky Mountain Business Travel Association 2011 - 2015
Rocky Mountain Business Travel Association 2011 - 2015
Rocky Mountain Business Travel Association 2011 - 2015
Rocky Mountain Business Travel Association 2011 - 2015
Rocky Mountain Business Travel Association 2011 - 2015
Travelport August 1999 - April 2008
TRIP.com August 1999 - October 2000
e*nable/KN Energy August 1998 - September 1999
Skills
Training, Sales, Business Travel, Travel Technology, Management, Leadership, Marketing, Travel Management, Hospitality, Customer Service, Account Management, CRM, Contract Negotiation, Hotels, Call Centers, Tourism, GDS, Galileo, Online Travel, Sabre
Education
Metropolitan State College of Denver 1983 — 1985
Bachelor's degree, Hospitality Management - Travel
HRG North America June 2010 - Present
Radical Entertainment March 2008 - August 2008
Education
Douglas College 2009 — 2010
Travel Tourism
Capilano University 2002 — 2004
Ba.Mus, Classical Voice
HRG North America April 2010 - June 2013
HRG North America 2006 - 2010
Skills
Travel Management, Tourism, Business Travel, Amadeus, B2B, Sabre, Strategic Partnerships, Airlines, Travel Technology, Leisure, Leisure Travel, Hotels, Cruises, Revenue Analysis, Online Travel, Account Management
Education
City University of New York
Bachelor's degree
New School for Social Research
Master of Arts (M.A.), Political Science and International Relations
Stamford Plaza Hotel and Conference Center July 2009 - Present
HRG North America November 1996 - April 2008
Skills
Contract Negotiation, Tourism, Account Management, Customer Service, Hospitality, Business Travel, Negotiation, New Business Development
Education
Johnson & Wales University 1989 — 1990
MS, Management
HRG North America May 2012 - Present
HRG North America September 2010 - April 2012
HRG North America September 2008 - September 2010
HRG Worldwide / HRG North America October 2002 - October 2008
Canada 3000 Holidays / C3 Leisure 1997 - 2001
Skills
Call Center, Travel Management, Sabre, Customer Service, Performance Management, Software Project..., Creative Problem Solving, Budgeting, Change Management, Budgets, Call Centers, Microsoft Excel, Microsoft Word, Public Speaking, PowerPoint, Customer Satisfaction, Employee Management, Employee Training, Project Management
Education
British Columbia Institute of Technology 2004 — 2006
Business, Human Resources
Canadian Travel College 1990 — 1990
Travel Diploma Level II, Tourism & Hospitality
HRG North America June 2014 - Present
Skills
SOA, Solution Architecture, DB2, SDLC, Requirements Analysis, Java Enterprise Edition, Integration, Web Services, Software Project..., XML, Java, SQL, WebSphere Portal, Building Automation, Ant, PHP, Linux, WebSphere Application..., Database-driven Web..., Agile Methodologies, Sun Certified Java..., Rational Software..., UML, JSP, Software Development
Education
Alabama State University 1994 — 1998
Bachelors, Computer Information Systems
HRG North America February 2007 - Present
HRG North America December 2003 - February 2007
HRG North America August 2002 - December 2003
CAA North and East Ontario August 1999 - August 2002
Education
Algonquin College of Applied Arts and Technology 1997 — 1999
Diploma, Travel and Tourism
HRG North America April 2014 - Present
Flylink Travel August 2012 - April 2014
Jet Airways October 1996 - July 2012
Jet Airways 1996 - 2012
Skills
Revenue Analysis, Ticketing, Sabre, Airlines, Team Management, Airports, MIS, Amadeus, Flights, Aviation, Tourism, CRM, Sales Management, Operations Management, Sales Operations, Commercial Aviation, Marketing Strategy, Customer Service, Civil Aviation, Management, Leadership, Pricing, Online Travel, IATA
Education
Modern School 1990 — 1992
Bachelor in Industrial Relations and Personal Management, Economics and Management
St. Joseph Convent School
HRG North America February 2004 - Present
Sea Gate Travel Group / HRG North America 2004 - 2005
VTS Travel Direct / Directravel 2001 - 2004
VTS Travel Direct 1998 - 2001
VTS Travel 1997 - 1998
VTS Travel 1996 - 1997
Skills
Agile Methodologies, Call Center, Microsoft Excel, Outlook, PowerPoint, Media Formats, Access, Apollo, Software, Projects, Travel Management, Business Travel, Sabre, Team Leadership, Collaboration, Technology Needs..., Product Design, Methodology, Presentations, Presenter, Public Speaking, Integration, Incentives, Leisure Travel, Project Planning, Travel Technology, Call Centers, Project Management, Management, GDS, Airline Ticketing, Airlines, Forecasting, Expense Management, Training, E-commerce, Revenue Analysis, Strategic Planning
Education
Rochester Institute of Technology 1990 — 1992
Bachelor in Applied Sciences, Food, Hotel and Travel Management
Monroe Community College 1988 — 1990
Associates in Applied Sciences, Food, Hotel and Travel Management
Home March 2011 - Present
SMART Technologies May 2010 - March 2011
Acceleware November 2006 - January 2010
ATCO Travel August 2005 - October 2006
HRG North America March 2003 - August 2005
Skills
Start-ups, Sales, Account Management, New Business Development, Sales Management, Business Strategy, Cross-functional Team..., Strategic Partnerships, Telecommunications, Management, Contract Negotiation, SaaS, Strategy, Mobile Devices, Leadership, Competitive Analysis, Marketing, Business Analysis, Change Management, Recruiting, Agile Methodologies
Education
Mount Royal University
Virgin Atlantic Airways April 2013 - Present
HRG North America September 2011 - November 2012
Korean Air August 2009 - September 2011
Austrian Airlines 2008 - 2009
American Society of Travel Agents 2007 - 2007
US Airways January 2003 - January 2006
US Airways April 2002 - January 2003
Skills
Travel Management, Business Travel, Airlines, Sabre, Tourism, Amadeus, Airports, Revenue Analysis, Account Management, Leisure Travel, Hospitality, Travel Technology, Aviation, Online Travel, Hotels, Contract Negotiation
Education
Auburn University 1993 — 1998
BS, Marketing
HRG North America September 2001 - Present
BTI Canada 2000 - 2001
First Air 1986 - 1988
Skills
Management, Call Center, Call Centers, Training, Change Management, Program Management, Travel Management, Operations Management, Customer Service, Negotiation, Business Travel, Event Management
Education
Algonquin College of Applied Arts and Technology 1984 — 1986
Tourism and Hospitality
Sony Pictures Entertainment June 2006 - Present
HRG North America 2005 - June 2006
All Nippon Airways 1986 - 1989
Education
California State University-Los Angeles 1971 — 1973
B.A., History and Japanese
HRG North America May 2014 - Present
MeritBiz November 2011 - May 2014
CAA South Central Ontario September 2010 - November 2011
HRG North America March 2007 - March 2010
HRG North America March 2000 - March 2007
Thomas Cook Direct 1996 - 2000
Just Vacations 1995 - 1997
Thompson Vacations 1990 - 1991
Skills
Team Leadership, Travel Management, Time Management, Business Travel, Sabre, Online Travel, Leisure Travel, Account Management, Tourism, Contract Negotiation, Hotels, Negotiation, Airlines, Customer Service, Sales Management, New Business Development, Sales
Education
Humber College 1986 — 1987
Travel and Tourism
Georgetown High School
Milton District High School
HRG North America various middle managementMaritz Travel CompanyNovember 1991 - July 2002
Education
Berklee College of Music 1965 — 1968
BMus, Composition
Rogers Communications September 2013 - Present
HRG North America April 2011 - August 2013
HRG North America April 2009 - March 2011
COPA Community Outreach Program for Seniors with Addiction 2009 - 2011
HRG July 2007 - March 2009
Stelco 2004 - 2006
Skills
Excel, Cross-functional Team..., Budgeting, Budgets, Forecasting, Accounting, Variance Analysis, Microsoft Excel, Risk Management, Leadership, Corporate Finance
Education
CMA Strategic Leadership Program 2007 — 2009
McMaster University 2001 — 2006
Michael G Degroote School of Business Degree, Honours Business
Richview Collegiate
HRG North America December 2013 - Present
Halogen Software October 2011 - April 2012
IBM/CATSA September 2011 - October 2011
NAVCANatm August 2011 - August 2011
Allen Vanguard February 2011 - May 2011
Ciena December 2010 - January 2011
Protus Solutions June 2010 - September 2010
TaBS -Tax and Bookkeeping Services June 2008 - September 2008
Nortel Networks 2006 - 2008
Nortel Networks / CSC 2002 - 2006
Skills
Blackberry, Windows, Microsoft Office, Microsoft Exchange, Active Directory, Network Security, DHCP, TCP/IP, Blackberry Enterprise..., Software Installation, Software Documentation, Operating Systems, Network Administration, Computer Hardware, Security, DNS, Networking, Windows Server, Windows 7, Linux, Troubleshooting, Wireless Networking, XP, Technical Support, Cisco IOS, Subnetting, Hardware Support, Hardware Installation, Outlook, Unix, System Deployment, Help Desk Support, Windows XP
Education
Everest College - Ottawa Ontario 2012 — 2013
Diploma, Network Administration Program
University of Toronto Mississauga 1990 — 1991
incomplete, Criminology
Dawson College
DEC, Social Sciences
Bombardier April 2006 - Present
HRG North America 2002 - 2005
Skills
Negotiation, Travel Management, Business Travel, Program Management, Team Leadership, Airlines, Contract Negotiation, Account Management, Strategic Partnerships, Contract Management, Pricing, Hotels, Event Management, Management, Operations Management, New Business Development, Sabre, Procurement, International Sales, Travel Technology, Online Travel, Strategy, Strategic Sourcing, Trade Shows, Forecasting, Amadeus
Education
McGill University
Homelife /Response Realty Inc. January 2010 - Present
Jafco financial inc January 2008 - June 2012
Remax November 2008 - January 2010
HRG North America March 2003 - February 2008
Carlson Wagonlit Travel June 2000 - February 2003
Carlson Wagonlit Travel November 1994 - May 2000
Emirates July 1989 - October 1994
Skills
Investment Properties, Real Estate Transactions, Residentail Homes, Negotiation, Commercial Real Estate, Relocation, Condos, Foreclosures, First Time Home Buyers, Marketing, Home Staging, Rentals, Estate Planning, Retirement Planning, Account Management, Listings, Sellers, Real Estate, Travel Management, Business Travel, Airlines, Revenue Analysis, Sales, CRM
Education
Sardar Patel College of Communication and Management 1992 — 1994
Master in Sales and Marketing Management, Major -Marketing and International Business
Delhi University 1985 — 1988
Degree, Tourism and Travel Services Management
Kendriya Vidyalaya Janakpuri 1973 — 1985
HRG North America 2007 - Present
Education
George Mason University 2012 — 2013
Master's degree, Applied Information Technology
George Mason University 2010 — 2012
Bachelor's, Information Technology
Northern Virginia Community College 2007 — 2009
AS, Information Technology
Northern Virginia Community College 2007 — 2009
AS, General Studies
National Technical University of Ukraine 'Kyiv Polytechnic Institute' 2001 — 2004
Bachelor's, Electronics Engineering Technology
CompTIA
Certificate, Security +
CompTIA
Certificate, Network +
Microsoft
Certificate, Microsoft Certified Technology Specialist
CompTIA
Certificate, A+ (IT Technician)
Microsoft
Certificate, Microsoft Certified Professional
HRG/Executive Travel January 2001 - Present
HRG North America 2001 - Present
Scheduled Airline Traffic Organization 1998 - December 2000
Skills
Sabre, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Tourism, Business Travel, Travel Management, Leisure Travel, Human Resources, Teamwork, Cruises, Hospitality
Education
New York University 1984 — 1986
MA, Latin American Area Studies
20 VIC Management Inc. August 2013 - Present
Aon Hewitt October 2012 - August 2013
HRG North America April 2010 - September 2012
HRG North America May 2009 - March 2010
CB Richard Ellis 2008 - 2009
UBS Investment Bank May 2007 - October 2008
ManpowerGroup March 2004 - May 2008
Skills
Payroll, ADP ReportSmith, Employee Benefits, ADP Payroll, Employee Relations, Human Resources, Coaching, Microsoft Excel, Process Improvement, Team Building, Account Reconciliation, Budgets, Microsoft Office, Change Management, Accounting, System Administration, Teamwork, Leadership, Deferred Compensation, PeopleSoft, Team Leadership, Strategic Planning, Interviews, Ceridian, Benefits Administration, Onboarding, Customer Service, Management
Education
York University - Glendon College 2010 — 2014
Sociology (BA), Sociology
Humber College
General Business, Accounting and Business/Management
Ultramar Travel Management December 2013 - Present
HRG North America 2008 - 2013
Commission scolaire des Affluents / Service aux entreprises 2004 - 2008
English Montreal School Board 2004 - 2008
Rider BTI Travel 1994 - 2001
Rider Travel- Just Vacations 1989 - 1994
Compucard- Travel Connections 1984 - 1989
FW Ward & Sun 1983 - 1984
Skills
Travel Management, Business Travel, Tourism, Sabre, Leisure Travel, Online Travel, Cruises, Travel Technology, Vacation, Hotels, Incentive Travel, Amadeus, Incentives, Travel Planning, Leisure, Hospitality, Airlines, Galileo, Ticketing, Car Rental
Education
Vanier College 2003 — 2004
A.E.C, Early Childhood Education
Concordia University 1983 — 1994
Certificate, Tourism and Travel Services Management
O'Sullivan College 1982 — 1993
A.E.C, Administrative Assistant and Secretarial Science, General
Lester B Pearson High School 1976 — 1981
High School
Fareportal June 2012 - Present
Deem Ground July 2011 - June 2012
Redwand Ventures July 2009 - June 2011
One on One Physical Therapy June 2005 - July 2010
HRG North America April 2001 - June 2008
Southwest Community Hospital September 1999 - October 2000
Skills
Client Service, Negotiation, Sabre, Procurement, Supervisory Skills, Financial Services, Travel Management, Automation, Customer Satisfaction, Software Implementation..., CRM, Management, Hotels, Project Management, Troubleshooting, Training, Account Management, Healthcare, Customer Service, Allscripts, CPOE, Testing, XML, Vendor Management, Enterprise Software, Software Documentation, Project Planning, Leadership, Team Management, Team Leadership, Sourcing, Quality Assurance, Business Travel, SDLC, Online Travel, E-commerce, Business Analysis, Program Management, Process Improvement, Business Intelligence, Databases
Education
City University of New York-York College 2001 — 2005
Bachelor's of Science, Movement Science
La Guardia Community College 1998 — 2001
Associate, Liberal Arts and Sciences/Liberal Studies
La Guardia Community College
Columbia University in the City of New York 2012 — 2013
Graduate Certificate, Information Privacy and Security Specialist
York College 2001 — 2005
B.S, Science
HRG North America March 2011 - January 2015
McKinsey & Company 1997 - 2009
Skills
Tourism, Travel Management, Business Strategy, Strategic Planning, Leisure Travel, Business Travel, Hospitality, Online Travel, French to English, Travel Arrangements, Airline Reservations, Hotel Booking, Travel Planning, Event Management, Travel Technology, Sabre, Revenue Analysis, Tour Operators, Meeting Planning, Sustainable Tourism
Education
Hobart and William Smith Colleges
BA, French Art History
Visavie 2009 - Present
HRG 2001 - 2008
HRG North America 2001 - 2008
Skills
Business Travel, Travel Management, Event Planning, Customer Service, Team Leadership, Event Management, Microsoft Office, Team Building, Management, Tourism, Strategic Planning, Meeting Planning, Account Management, Project Management, Leadership Development, Contract Negotiation
Education
McGill University 1992 — 1995
BSc, Biology
CEGEP - John Abbott College 1989 — 1991
Health Sciences DEC, Health Sciences
Lindsay Place 1984 — 1989
High School Leaving
HRG North America December 2000 - Present
JetBlue Airways December 1999 - December 2000
Tzell Travel & Tours October 1995 - December 1999
American Airlines October 1990 - October 1995
Skills
Sabre, Revenue Analysis, Business Travel, Travel Management, Tourism, Hotel Booking, Hospitality, Hotels, Leisure, Event Management
Education
Fairleigh Dickinson University 1984 — 1988
Bachelors of Arts, International Studies
CWT Meetings & Events Sourcing Specialist, CMPCWT Meetings & EventsJanuary 2013 - Present
HRG North America 2001 - 2005
Education
Carleton University 1990 — 1993
HRG North America September 2010 - Present
HRG January 2006 - September 2010
WorldTravel BTI 1996 - 2005
Wright Travel 1994 - 1995
Thomas Cook 1994 - 1995
Thomas Cook 1993 - 1994
The Rockdale Citizen 1991 - 1993
The Covington News 1989 - 1991
Skills
Business Travel, RFP, Travel Management, New Business Development, Proposal Writing, Business Strategy, Procurement, Contract Management, Business Development, Marketing, Team Management, B2B, Team Leadership, Strategy, CRM, International Sales, Marketing Communications, Management
Education
Georgia State University
Bachelor of Arts (B.A.), English Language and Literature/Letters
Oxford College (Emory University)
Genetec January 2014 - Present
Genetec September 2013 - December 2013
Genetec September 2012 - December 2012
Centre de Quilles 440 Bowling Center September 2006 - October 2012
Future Electronics May 2011 - August 2011
HRG North America January 2011 - May 2011
Concordia University - John Molson School of Business 2007 - 2010
Skills
Customer Service, Social Media, Microsoft Office, Teamwork, PowerPoint, Java, Access, HTML, Project Management, Microsoft Word, Business Strategy, Leadership, Team Leadership, Account Management, English, Microsoft Excel, Public Speaking, Analysis, Management
Education
Concordia University 2011 — 2014
Bachelor of Computer Science, Computer Programming
Concordia University 2007 — 2010
Bachelor of Commerce, Management and Human Resources
Dawson College 2005 — 2007
DEC, Social Science
Vision Travel Solutions August 2010 - Present
HRG North America August 2009 - August 2010
Carlson Wagonlit Travel May 2005 - April 2008
American Express Business Travel May 2002 - June 2005
Skills
Sabre, Business Travel, Travel Management, Airlines, Tourism
Education
Centennial College 2000 — 2002
Travel and Tourism
Colpitts World Travel April 2006 - Present
Colpitts World Travel April 2006 - Present
HRG North America 2003 - April 2006
Skills
Travel Management, Business Travel, Sabre, Tourism, Leisure Travel, Leisure, Hotels, Hospitality, Cruises, Incentive Travel, Corporate Events, Event Management, Hotel Booking, Hospitality Management, Customer Service
Education
Columbia College (SC) 1983 — 1987
ba, psychology
Columbia College (SC) 1983 — 1987
ba, psychology
York comprehensive High School 1979 — 1983
HRG North America May 1996 - Present
Skills
Online Travel Booking..., GDS Systems (Sabre,..., Word, Excel,..., Cruises, Business Travel, Sabre, Galileo, GDS systems, Travel Technology, Apollo, Amadeus, Management, Airlines, Online Travel, Leadership, Team Building, SEO, Account Management, Travel Management, Coaching, Event Planning, Microsoft Excel, Tourism, Leisure Travel
Education
Algonquin College of Applied Arts and Technology 1991 — 1993
Travel and Tourism Diploma, Travel
Hawthorne Board of Education, Washington School January 2014 - Present
The Center for Autism & Early Childhood Mental Health at MSU January 2012 - August 2013
HRG North America February 2009 - June 2010
Skills
Event Management, Mental Health, Interventions, Public Speaking, Microsoft Office, Event Planning, Research
Education
Montclair State University 2012 — 2014
Certificate in Developmental Models of Autism Intervention, Mental Health, 4.0
Montclair State University 2011 — 2014
Masters, Elementary Education and Teaching, 4.0
HRG North America 2008 - February 2012
HRG North America 2000 - 2008
Internationaux du sport de Montréal 1998 - 2000
Jeux du Québec à Montréal 1996 - 1997
Chaurette Lévesque 1994 - 1995
Skills
Event Management, Contract Negotiation, Tourism, Project Management, Incentives, Marketing Communications, Negotiation, Public Relations
Education
Université de Montréal - HEC Montréal
DESG (Gestion)
Université d'Aix-Marseille 1995 — 1996
D.E.A, Droit public
University of Ottawa / Université d'Ottawa 1990 — 1993
LL.L, Droit
HRG North America July 2007 - Present
Sunbelt Rentals 2000 - 2005
American Express Travel Services 1995 - 2000
Fairfield Vacation Club 1994 - 1995
Landor Vacation Club 1993 - 1994
Skills
Travel Management, Business Travel, Hotels, Vacation, Tourism, Online Travel, Sabre, Contract Negotiation, Cruises, Account Management, Ticketing, Galileo, Leisure Travel, Travel Technology, Amadeus
Education
Central Piedmont Community College 1991 — 1994
Travel/Tourism/Hospitality
We Care Home Health Services February 2014 - Present
HRG North America November 2005 - February 2013
Region of Waterloo April 1995 - February 2013
The Arthritis Society January 2011 - June 2011
County Of Wellington June 2003 - November 2006
Skills
Administrative Support, Billing, Event Planning, Customer Service, Excel, Word, Payments, Scheduling, Teamwork, Administration, Coordination, Microsoft Office, Problem Solving, Customer Relations, Documentation, Research, Tourism, Vacation, PowerPoint, Outlook, Planning, Customer Satisfaction, Telephone Skills, Account Management, Data Entry, Spreadsheets, Database Administration, Typing, English, Time Management, Invoicing, Negotiation, Analysis, Non-profits, Supervisory Skills, System Administration, Sabre, Business Travel, Front Office, Galileo, Program Management, Leadership, GDS, Hospitality Management, Microsoft Excel, Rooms Division, Administrative..., Microsoft Word, Nonprofits, Public Speaking
Education
Humber College 2013 — 2014
Behavioural Science ABA
Humber College 2011 — 2013
Social Service Worker, Social Service Worker
Toronto School of Business 1994 — 1995
Travel and Tourism, Travel and Tourism Management
Centennial College 1989 — 1990
Hotel and Restaurant Management, Hotel Management
At home child care September 2014 - August 2015
HRG North America December 2012 - September 2014
American Eagle Outfitters October 2012 - January 2013
Rogers Centre April 2010 - September 2012
Fisherman's Wharf April 2012 - August 2012
Rutherford Massage Therapy Clinic October 2009 - July 2012
Boston Pizza September 2009 - June 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Social Media, Public Speaking, Teamwork, Windows, English, Apollo, Communication Skills, Social Networking, Time Management, Hospitality, Sales, Tourism, Hospitality Industry
Education
Algonquin College of Applied Arts and Technology 2011 — 2013
Tourism and Travel, Tourism and Travel Services Management
West Toronto Collegiate
HRG North America March 2014 - Present
Baruch College January 2013 - May 2013
International Relations&Trade Division Shanghai Office Provincial Government Republic of Korea June 2007 - May 2011
Skills
SAS, Statistics, Analysis, Databases, Competitive Analysis
Education
Baruch College 2012 — 2013
Master of Science (M.S.), Quantitative Methods and Modeling
University of Shanghai for Science and Technology 2003 — 2007
Bachelor of Science, Civil Engineering
HRG North America April 2010 - Present
Euro Lloyd Travel November 2008 - April 2010
American Express Business Travel May 2007 - November 2008
Education
York Technical College 2013 — 2014
Associate's Degree
Central Piedmont Community College