Experience
Arlington ISD  July 2014 - Present
UT Arlington Environmental Training Institute   June 2014 - July 2014
Arlington ISD  March 2013 - May 2014
Boys and Girls Clubs of Arlington   August 2009 - March 2013
Pampered Chef  May 2008 - March 2010
Sabre  June 2007 - June 2009
The MHA Group  November 2003 - May 2007
WorldTravel BTI  July 2002 - October 2003
AMERICAN EXPRESS TRAVEL   January 1999 - January 2002

Skills
Customer Service, Social Media Marketing, Training, Marketing, Management, Leadership, CRM, Program Management, Strategic Planning, Microsoft Office, Nonprofits, Public Speaking

Education
The University of Texas at Arlington   2014 — 2016
Master's Degree, Public Administration, Grad

The University of Texas at Arlington   2009 — 2013
Bachelor's Degree, Kinesiology and Exercise Science, ec-12

Texas Army National Guard   1996 — 1999

Tarleton State University   1993 — 1994
Criminal Justice and Corrections

Experience
American Express Travel   March 2013 - Present
American Express Travel Services  February 2011 - March 2013

Skills
Tourism, Travel Management, Sabre, Travel Planning, Airlines, Adventure Travel, Event Management, Customer Service, Hotels, Microsoft Office, Hospitality, Foreign Currency, Business Travel, Analysis

Education
Lesley University   2007 — 2008
Art History

Endicott College   2006 — 2007
International/Global Studies

Experience
TerraLex  September 2009 - January 2015
Abercrombie & Kent  August 2006 - December 2008
Prudentialife Travel Services, Inc.   1991 - 2005
American Express Travel   1988 - 1991

Skills
Performance Management, Team Building, Event Management, Strategic Planning, Business Travel, Tourism, Marketing Strategy, Contract Negotiation, CO-PA, Travel Management, Management, Leadership, Budgets, Hospitality, Marketing, Marketing Communications, Program Management

Education
De La Salle University   1983 — 1987
Bachelor of Science in Commerce & Bachelor of Arts, Marketing & Psychology

De La Salle University

Experience
Aspire Loyalty Travel Solutions   July 2015 - Present
Staffing Solutions  March 2015 - Present
Phfaces Anti-Aging Solutions   September 2014 - Present
Independent Aesthetician & Laser Tech   March 2014 - March 2015
Southwest Institute of Natural Aesthetics  November 2012 - August 2013
Southwest Institute of Natural Aesthetics  2012 - 2013
American Express Travel   January 1995 - June 2012

Skills
Time Management, Sales, Accounting, Analysis, Microsoft Excel, Customer Service, Microdermabrasion, Skin Care, Laser Hair Removal, Beauty Industry, Aesthetics, Acne, Skin Resurfacing

Education
Southwest Institute of Natural Aesthetics   2012 — 2013
certificate, aesthetics/laser tech

Southwest Institute of Natural Aesthetics   2012 — 2013
Certified in Epidermal Leveling

American Express Travel   1994 — 1994
Travel Certificate, Travel

Mesa Community College   1988 — 1992
None, Art/Art Studies, General

PCA Skin
Certified Professional in Chemical Peels

Experience
The Appointment Group  June 2008 - Present
Travel Management   October 2006 - May 2008
AMERICAN EXPRESS TRAVEL   April 2006 - July 2006
WAGONLIT TRAVEL  February 2006 - March 2006
CONFERENCE CENTRE LTD   September 2003 - September 2005
HOVERSPEEDNewhaven   June 2002 - September 2002

Skills
Event Management, Music, Social Networking, Business Travel, Hotels, Negotiation, Travel Management, Tourism, Budgets, Galileo, Public Relations, Ticketing, Event Planning, Sales

Education
Canterbury Christ Church University   2000 — 2003
BA Tourism & American Studies

Eastbourne College of Arts & Technology   1998 — 2000
GNVQ Advance Travel & Tourism, GNVQ Advanced Travel & Tourism: Merit

Claverham Community College   1994 — 1998
9GCSE's, GCSE’s: English Literature [A], English Language [B], Maths [A], Science Double

Experience
Montevista/Red Rock Hospitals   July 2013 - Present
Global Experience Specialists (GES)   December 2012 - July 2013
Global Experience Specialists (GES)   December 2011 - December 2012
Tribune365 (Tribune Company)   November 2007 - July 2010
Tribune Media Services (Tribune Company)   December 1999 - November 2007
Finance Service Center (Tribune Company)   September 1998 - December 1999
American Express Travel   July 1994 - April 1997

Skills
Microsoft Office,..., Microsoft Excel, Accounts Payable, Analysis, Accounting, Outlook, Payroll, Account Reconciliation, Software Documentation, Invoicing, Human Resources

Education
Intl Academy of Design & Technology   1999 — 2003
A.A.S., Information Technology

Ferris State University   1980 — 1986
Bachelor, Business Management

Covert High School   1976 — 1980
Diploma, Accounting

TAPN / IOMA
Certification, Accredited Payables Specialist

Experience
Travelocity Business/BCD Travel   April 2011 - Present
Ovation Corporate Travel  October 2009 - March 2011
American Express Travel   February 2008 - September 2009
Travelocity  June 2006 - January 2008
WorldTravel BTI  September 1999 - December 2001
Carlson Wagonlit Travel  June 1998 - September 1999
Delta Air Lines  May 1987 - June 1991

Skills
Business Travel, Leisure Travel, Tourism, Travel Technology, Ticketing, Hospitality, Travel Planning, Call Center, Customer Satisfaction, Sales Management, Sabre, Call Centers, Vacation, Leisure, Hospitality Industry, Resorts, International Travel

Education
International Aviation and Travel Academy   1987 — 1987

Amarillo College   1984 — 1985
basics

Experience
Trusource Labs  June 2015 - Present
Sears Holdings Corporation  June 2013 - Present
Bank of the West  November 2011 - April 2013
PayPal  March 2011 - November 2011
American Express Travel   May 2010 - March 2011
CoreSource, Inc  January 2007 - March 2009
Comcast Cable Communication, Inc   January 2003 - December 2006

Skills
Training, Leadership, Call Centers, Management, Analysis, Strategy, Performance Management, Team Leadership, Operations Management, Project Planning, Time Management, Troubleshooting, Customer Service, Databases, Event Management, Research, Workforce Management, Editing, Auditing, Contact Centers, Call Center, Administration, Budgets, Data Analysis, Forecasting

Education
Mansfield University   1995 — 1999
B.A, Sociology and Anthropology

Mansfield University of Pennsylvania   1995 — 1999
Bachelor of Arts (BA), Sociology and Anthropology

Experience
Home, "The Walnut Inn"   March 2013 - Present
AAA NCNU  June 2006 - February 2013
Department of the Army  January 2002 - March 2002
Peninsula Covenant Church  March 1998 - November 1999
American Express Travel   1996 - 1998
Studer Editech   1995 - 1996
The Door Christian Bookstore   1989 - 1992

Skills
Customer Service, Employee Engagement, Computer Literate, Data Entry, Word, Team Leadership, Photoshop, PowerPoint, Excel, Accounts Payable, Office Management, Microsoft Office, Mac, Insurance, Outlook, Telephone Skills, Team Building, Non-profits, Administration, Customer Satisfaction, Supervisory Skills, Problem Solving, Microsoft Word, Human Resources

Education
California State University-Stanislaus   2002 — 2005
BA, History

Concordia University-Irvine   1994 — 1995

Cañada College   1992 — 1994
AA, Music

Experience
PhotoWalks   2002 - Present
American Express Travel   September 1992 - August 2000

Skills
Advertising, Photography, SEO, Digital Photography, Photoshop, Tourism, Online Marketing, Email Marketing, Social Media Marketing, Social Networking, Online Advertising, Social Media, Brand Development

Education
Simmons College
B.A., Advertising

Experience
Spring Arbor University  July 2015 - Present
Union Institute & University  June 2014 - February 2015
Indiana Wesleyan University  July 2005 - September 2014
Indiana Wesleyan University  May 2009 - March 2014
Indiana Wesleyan University  July 2004 - May 2009
Apollo Group  October 2003 - July 2004
Indiana Wesleyan University  August 2000 - October 2003
IST Magazine   December 1998 - August 2000
Royalite Company   June 1996 - December 1998
American Express Travel   October 1993 - May 1996

Skills
Management, Public Speaking, Process Improvement, Social Media, Staff Development, Higher Education, Online Advertising, Organizational..., Team Leadership, Change Management, Leadership Development, Teaching, Project Planning, Distance Learning, Business Development, Strategy, E-Learning, Social Networking, Web Design, Facebook, Strategic Planning, Adult Education, Admissions, Event Planning, Student Affairs, Program Management, Training, Leadership, Nonprofits, Research, Marketing, Recruiting, Instructional Design, Student Development, Customer Service, Curriculum Development, Enrollment Management, Data Analysis

Education
Michigan State University   1985 — 1989
Bachelor of Arts (B.A.), Communication, (Deans List / Recipient of Michigan Competitive Scholarship)

Indiana Wesleyan University   2002 — 2003
Master of Science (M.S.), Management, (GPA 4.0)

Experience
American Express  August 2015 - Present
American Express Travel   September 2013 - Present
American Express Interactive   May 2011 - September 2013
Schwartz Communications  August 2009 - May 2011
Schwartz Communications  January 2009 - August 2009
Lifetime Television  June 2008 - August 2008

Skills
Marketing, Digital Marketing, Event Management, Social Media, Social Media Marketing, Digital Strategy, Media Relations, Marketing Communications, Public Relations, Email Marketing

Education
New York University - Leonard N. Stern School of Business   2014 — 2017
Master of Business Administration (M.B.A.), Marketing

Brandeis University   2005 — 2009
BA, International and Global Studies, Business

Universidad de Sevilla   2008 — 2008
Spanish Studies, Art History

Wellesley High School   2001 — 2005

Experience
Apple  July 2014 - Present
Apple Inc.  November 2010 - July 2014
Wells Fargo  June 2010 - November 2010
BCD Travel  March 2010 - June 2010
BCD Travel  January 2007 - August 2008
American Express Travel   January 2003 - August 2006
Van Zile Travel  September 2001 - December 2002
American Express Travel   March 1999 - July 2001

Skills
Customer Service, Account Management, Customer Satisfaction, Sales, Call Center, Training, Customer Experience, Event Planning, Team Building, Negotiation, iWork, Microsoft Office, Social Media, Salesforce.com, Marketing, Sales Management, Leadership, Retail, Time Management

Education
Texas State University   2005 — 2010
Bachelor, International Business

Mohawk College   1997 — 1999
Associates Degree, Travel and Tourism

Centennial C.V.I.   1991 — 1996

Experience
Dassault Falcon Jet  June 2012 - Present
Active International  September 2011 - June 2012
GOGO Worldwide Vacations  May 2009 - September 2011
Helms Briscoe  June 2008 - June 2010
ISIS Corporation   1997 - 1999
American Express Travel   January 1995 - January 1997

Skills
Contract Negotiation, Hotels, Management, Meeting Planning, Event Management, Account Management, Social Media Marketing, Marketing, Budgets, Customer Service, Hospitality, Marketing Strategy, CRM, Training, Microsoft Excel, Microsoft Office, Team Building, Team Leadership, Strategic Planning, Direct Sales, Project Planning, Online Advertising, Trade Shows, Project Management, System Administration

Education
Montclair State University   1988 — 1991
B.S. Degree, Commercial Recreation and Tourism

Experience
Open Door Community   June 2009 - May 2010
Emory University, Candler School of Theology  June 2008 - September 2008
Spelman College  May 2006 - August 2007
AIDS. INC   January 1999 - January 2000
PATRICIAN MOVEMENT   January 1998 - January 1999
AMERICAN EXPRESS TRAVEL   January 1997 - January 1998
Continental Airlines  January 1986 - January 1997

Education
Emory University   2007 — 2010
Master of Divinity, Ministry

Spelman College   2003 — 2007
BA, English

Columbia School of Broadcasting

Experience
Concur  October 2013 - Present
Travelport  August 2003 - October 2013
Orbitz  August 2003 - October 2013
Travelport Corporate Solutions   August 2003 - October 2013
Sato travel  1998 - 2001
Microsoft  1998 - 1999
Microsoft  1998 - 1999
American Express Travel Microsoft   1996 - 1997
American Express Travel   1995 - 1997
Uniglobe Rescue Line   1994 - 1997

Skills
Quality Assurance, Software Documentation, Management, Customer Service, Analysis, Technical Support, Problem Solving, Sabre, Change Management, Web Design, Vendor Management, E-commerce, SQL, Business Analysis, Requirements Analysis, Product Management, Account Management, Team Leadership, Software Project..., SDLC, Call Centers, CRM, Integration, Testing, SharePoint, Business Intelligence, Agile Methodologies, Enterprise Software, Cross-team Collaboration

Education
Bellevue Community College   1996 — 1996

Experience
American Express Consumer Travel  January 2010 - Present
American Express Travel   November 2011 - May 2012
Elan Travel Services   November 1989 - October 2009
Signature Travel Network  2001 - 2009
Clientbase - TRAMS   1995 - 2009

Skills
Leadership, Customer Service, Cruises, Cruise, Sales, Sabre, Training, Communication, Coaching, Microsoft Office, Contract Negotiation, Travel Management, Leisure Travel, ADDIE, Adobe Flash, MS Project, Flash, Management, Adobe InDesign, Adobe Pagemaker, Skillsoft, Galil, Adult Learning..., Adobe Creative Suite, adobe Photoshop, Adobe Illustrator, Tourism, Marketing Strategy, Business Travel, Microsoft Excel, Microsoft Word, microsoft access

Education
Rio Salado College   2013 — 2013
Computer Usage and Applications Certificate., Web Page, Digital/Multimedia and Information Resources Design, GPA 3.88

Al Collins Design   1988 — 1989
Graphic Design AA, Graphic Design

Rio Salado College   2012 — 2015
Associate of Arts and Sciences (AAS) - Computer Technology, Web Page, Digital/Multimedia and Information Resources Design, GPA 3.19

Experience
Aimia Inc  May 2014 - Present
Aimia Inc  March 2012 - May 2014
Groupe Aeroplan  October 2010 - March 2012
Aeroplan, Montreal   March 2008 - October 2010
Aeroplan, Montreal   January 2007 - October 2010
American Express Travel   August 2006 - January 2007
Equipe Spectra   May 2005 - September 2005
FFM- Festival des Films du Monde de Montreal   July 2004 - October 2004

Skills
French, English, Spanish, Time Management, Teamwork, Word, Excel, PowerPoint, Customer Service, Performance Management, Call Centers, Human Resources, Management, Program Management, Employee Benefits

Education
McGill University   2011 — 2014
Graduate degree, Human Resources management

UQAM   2003 — 2006
Bachelor's Degree, Business Administration

Experience
SRA International  October 2012 - Present
CustomInk  June 2010 - October 2012
Travelocity  September 2004 - June 2010
Mast  January 2001 - January 2004
UNIVERSITY OF TEXAS  January 2001 - January 2004
MARITZ TRAVEL  January 1996 - January 1999
AMERICAN EXPRESS TRAVEL   January 1988 - January 1996

Skills
Usability Testing, User Interface Design, Axure, HTML, Visio, Customer Relations, User-centered Design, Information Architecture, Interaction Design, User Experience, Personas, Heuristic Evaluation, Usability Design, Information Design, Task Analysis, Contextual Inquiry, Experience Design, Prototyping, Wire Framing, OmniGraffle, Human-computer..., Card Sorting, Accessibility, User Scenarios, Paper Prototyping, User Interface, Usability Engineering, Web Design, Ethnography, Prototype, Design Thinking, Rapid Prototyping, Lean Software..., Axure RP, Site Maps, Persona, Human Computer..., Usability, Customer Service

Education
University of Michigan   2002 — 2004
Master of Science, Information; Human Computer Interaction 2004

The University of Texas at Dallas   2000 — 2002
BS, business administration, computer science, design

Richland Community College   1998 — 2000
Associates, Multimedia

Experience
BCD Travel  December 2005 - Present
Wells Fargo Bank  2004 - 2005
Carlson Wagonlit Travel  1999 - 2004
Maritz  1997 - 1999
American Express Travel   1993 - 1997

Skills
Business Travel, Sabre, Call Center, Airlines, Travel Technology, Ticketing, Hotels, Apollo, Customer Service, Customer Satisfaction, Call Centers, Travel Planning, Hotel Booking, Online Travel, Tourism, Travel Management

Education
International Aviation and Travel Academy   1987 — 1987
Diploma, Travel

Colorado Mesa University   1984 — 1985

Northeastern Jr College   1983 — 1984
n/a, Music

Sterling High School   1978 — 1983

Experience
Souhegan Management Corporation DBA The Pie Guy   January 2001 - Present
American Express Travel   February 1985 - December 2000

Skills
Microsoft Excel, Customer Service, Microsoft Word, Outlook, Employee Relations, Logistics, Process Improvement, Leadership, Management, Nonprofits, Office Management, Inventory Management, Teaching

Education
Woburn Senior High School   1979 — 1983
High School Diploma

Middlesex Community College
Associate's Degree, Business Administration

Experience
Danny Snyder Insurance   December 2011 - Present
Amqui Station and Visitors Center   June 2010 - November 2011
Madison-Rivergate Area Chamber of Commerce   October 2007 - June 2010
American Express Travel   June 1999 - May 2000

Skills
Customer Service, Team Building, Public Speaking, Fundraising, Commercial Insurance, Human Resources, Public Relations, Event Planning, Grant Writing, Press Releases, Nonprofits, Social Networking, Sales Management, Leadership, Leadership Development, Management

Education
Lipscomb University   2013 — 2014
Master of Professional Studies, Aging Services Leadership

Lipscomb University   1996 — 1999
Bachelor, Social Work

Experience
Johnson Consulting  August 2009 - Present
TEMPORARY  August 2009 - Present
Johnson Consulting  January 2009 - Present
Temporary Agencies  April 2007 - August 2009
AMERICAN EXPRESS TRAVEL   April 1998 - April 2007
AMERICAN EXPRESS TRAVEL   April 1998 - April 2007
American Airlines Inc  October 1969 - July 1991

Education
University of California, Los Angeles   2003 — 2003
Certificate, Legal Secretary

Phoenix College
Coursework, Psychology

Experience
Nine Star Education & Employment Services  July 2014 - Present
New Life Development Center   June 2014 - Present
NANA Management Services  March 2012 - July 2012
PDS Tech (Northwest Technical Services)   April 2009 - March 2012
ANTHC  January 2009 - April 2009
The Growth Company   April 2007 - August 2008
Northrim Bank  2001 - 2006
American Bankers Association  August 2003 - March 2004
Alyeska Resort & The Hotel Alyeska  2000 - 2001
American Express Travel   1997 - 2000

Skills
Employee Relations, Coaching, Microsoft Office, Leadership Development, Compliance, Writing, Hiring, Team Leadership, Employment Law, Public Speaking, Problem Solving, Supervisory Skills, Team Building, Customer Relations, Teaching, Leadership, Human Resources, Employee Training, Healthcare, Analysis, Teamwork, Microsoft Word, Social Networking, Management, Customer Service, Recruiting, Onboarding, System Administration, Budgets, Performance Management, Training, Policy, Administration, Software Documentation, Microsoft Excel, Event Planning, Time Management, Organizational..., Nonprofits, Research, Government, Interviews, Conflict Resolution, Strategic Planning, Fundraising

Education
University of Alaska
Master's degree, Human Services, General

Alaska Pacific University
BA, Organizational Management

Experience
Phil & Ana's Property Management   2008 - Present
National Oak Distributors   2001 - 2003
American Express Travel   1995 - 1997
American Express  1994 - 1995

Education
California State University-San Bernardino   2007 — 2009

San Bernardino Valley College   2003 — 2005
AA in Liberal Arts, Business Administration

Summit Career College   1998 — 1999
Valedictorian, Accounting Administrative

Experience
Thomas P. Miller and Associates  March 2015 - Present
Indiana Commission for Higher Education  July 2012 - March 2015
State Student Assistance Commission of Indiana  October 2011 - July 2012
Indiana Department of Local Government Finance  March 2009 - October 2011
Indiana Department of Local Government Finance  August 2007 - October 2011
Indiana Department of Education  August 2005 - August 2007
INGroup (Indiana Education Insight)   May 2003 - August 2005
Maritz Travel Company  2001 - 2003
Rosenbluth International  1999 - 2001
American Express Travel   1997 - 1999

Skills
Media Relations, Public Relations, Strategic Communications, Government, Public Policy, Crisis Communications, Speech Writing, Press Releases, Editing, Public Speaking, Public Affairs, Politics, Political Campaigns, Policy, Community Development, Policy Analysis, Legislative Relations

Education
Indiana University Robert H. McKinney School of Law   2015 — 2019
Doctor of Law (J.D.) (Candidate)

Indiana University-Purdue University at Indianapolis   2002 — 2007
Bachelor of Arts, Journalism

Indiana University-Purdue University at Indianapolis
Master of Public Administration (MPA) (candidate), Public Management

Experience
Vibes BSD   November 2014 - March 2015
Lake Washington School District  September 2012 - June 2014
Lake Washington School District  October 2011 - June 2012
American Express Travel   August 2007 - January 2009
Kohl Children's   January 2007 - January 2008
AAA Chicago  July 2004 - November 2004
FAO Schwarz  September 2002 - December 2002
Walt Disney World  January 2000 - December 2001

Skills
Community Outreach

Education
DePaul University   2007 — 2008

Katharine Gibbs   2004 — 2004
Certificate, Secretarial

International Academy of Design and   2003 — 2004
Advertising

Dowling   1991 — 1998
BA, Art

Experience
Keller Williams Realty - Lubbock, TX   2007 - Present
Texas Tech University  January 2001 - May 2005
Texas Tech University  2001 - 2005
Texas Tech University  1992 - 1997
American Express Travel   1990 - 1991
Southwestern Bell  October 1978 - May 1983

Skills
Sellers, Residential Homes, Investors, Buyers, Real Estate, First Time Home Buyers, Investment Properties, Short Sales, New Home Sales, Referrals, Buyer Representation, Real Estate Transactions, Single Family Homes, Listings

Education
Texas Tech University   1971 — 1976
BA, Sociology/Psychology

McMurry University   1970 — 1973
Bachelor of Arts (B.A.), Sociology

Experience
National Mobility Equipment Dealers Association   March 2007 - Present
Liz Claiborne Company Store   August 2004 - August 2006
American Express Travel   February 2000 - July 2003
Carlson Wagonlit Travel  November 1997 - February 2000
Child and Adolescent Treatment Services  June 1996 - July 1997

Skills
Customer Service, Inventory Management, Microsoft Office, Customer Relations, Spanish, Excel, Word, Retail, Administration, Outlook, Access, Non-profits, Microsoft Excel, Nonprofits, Strategic Planning, Leadership, Management, Training, Team Building, Marketing, Event Planning, Sales, Coaching, Policy, Sales Management, Customer Satisfaction, Merchandising, Account Management, Public Speaking, Selling, Budgets, Team Leadership, Fundraising, Leadership Development, Event Management, Time Management, Teamwork, Public Relations, Negotiation, Social Media, Social Media Marketing, Marketing Communications, Program Management, Social Networking, Research, Volunteer Management, Community Outreach

Education
D'Youville College   1992 — 1996
Sociology & Social Work

Lackawanna Senior High   1981 — 1985

Experience
Adventure Travel Desk (ATD)   October 1994 - Present
American Express Travel   December 1988 - July 1993

Skills
Leisure Travel, Tourism, Adventure Travel, Vacation, Travel Planning, Tour Operators, Sustainable Tourism, Hotels, Hiking, Leisure, Incentive Travel, Management, Yield Management, Destination Marketing, Incentives, Cruises, Travel Management, Hospitality, Training, Hotel Management, Honeymoons, Ticketing, Sabre, Leadership, Business Travel, Hotel Booking, Revenue Analysis, Resorts, Tour Management, Ski, Hospitality Industry, Luxury, Online Travel, Event Management, Meeting Planning, Africa, Google Groups, Amadeus, Hospitality Management, Airlines, Car Rental, Corporate Events

Education
The Travel Institute   1991 — 2005
CTIE, Travel Industry management

American University in Paris   1979 — 1983
BA, Art History

College Year in Athens   1980 — 1981

Experience
Travel Alberta  September 2008 - Present
MPI MN Chapter   July 2008 - July 2009
Bloomington Convention & Visitors Bureau  August 2002 - September 2008
American Express Travel   2000 - 2001
Northwestern Business Travel  1983 - 2000
Carlson Wagonlit Travel  1981 - 2000

Skills
Meeting Planning, Meeting Management, Corporate Meetings, Conferences, Tourism, Market Planning, Trade Shows, Event Management, Events, Building Relationships, Hotels, Hospitality, Incentive Travel, Sponsorship, Sales, Corporate Events, Destination Management..., Destination Marketing, Food & Beverage, Marketing Communications, Marketing Strategy, Hospitality Industry, Marketing, Budgets, Revenue Analysis, Event Planning, Incentives, Email Marketing, Public Relations, Contract Negotiation, Fundraising, Hotel Management, Catering, Social Media Marketing, Leadership, Travel Management, Yield Management, Social Media, Advertising, Leisure, Hospitality Management, Account Management, Human Factors, Resorts, Relationship Marketing, Social Networking, Sales Management, Customer Service

Education
Augsburg College   1980 — 1982
BA, Spanish, Education

Roosevelt High School   1973 — 1976

Experience
American Express Travel   July 2012 - Present
Spirit Airlines  May 2008 - September 2011

Skills
Travel Management, Tourism, Leisure Travel, Hotels, Hospitality, Online Travel, Sales, Travel Planning

Education
Baruch College, City University of New York (CUNY)   1988 — 1992
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services

Experience
Travisa Passport & Visa Service  April 2013 - Present
American Express Travel   January 2012 - 2013
Grand Circle Corporation  2010 - 2011
ACIS  2005 - 2006

Skills
Amadeus GDS, Sabre, Business Travel, Vacation, Booking Systems, Adventure Travel, Tourism, Cruises, Airlines, Amadeus, Aviation, Hotel Booking, Travel Management, Leisure, Sustainable Tourism, Tour Operators, Tourism Management, Leisure Travel, Car Rental, Ticketing, GDS, Airports, Hotels, Travel Technology, Online Travel, Hospitality, Trade Shows

Education
Oklahoma State University   2001 — 2005
Art History

Experience
EXPERIENCE INSIGHT GROUP, INC.   2003 - Present
Merkley + Partners  2001 - 2003
Cartoon Network  1998 - 2001
American Express Travel   1996 - 1998
BOHAN Advertising  1991 - 1996
Leslie Advertising  1986 - 1990

Skills
Advertising, Digital Marketing, Brand Architecture, Interactive Marketing, Integrated Marketing

Education
The University of Georgia   1976 — 1981
ABJ, MBA, MA, Advertising, Marketing, Sociology

Experience
FC USA   May 2014 - Present
Microtel Inn & Suites  November 2009 - May 2014
American Express Travel   August 2008 - May 2009
Kallman Worldwide   April 2006 - March 2008
Glenpointe Travel   1999 - 2003
Glenpointe Travel   1999 - 2003
Glenpointe Travel   1999 - 2003

Skills
Revenue Management, Hospitality, Hotel Management, Hospitality Industry, Hospitality Management, Sales Management, Sales Operations, Leisure Travel, Public Relations, Marketing Strategy, Event Management, Marketing, Revenue Analysis, Strategic Planning, Hotels, Tourism, Event Planning, Customer Service

Education
Austin Peay State University   1990 — 1994

Experience
Big Island Divers   November 2012 - Present
American Express Travel   May 2011 - August 2012
Narragansett Brewing Company  May 2009 - August 2012
Arthritis Foundation  October 2010 - May 2011
Brookside Community Health Center  September 2009 - August 2010
TJX  October 2008 - July 2009
glaceau  January 2008 - September 2008
Planned Parenthood League of Massachusetts  September 2007 - December 2007

Skills
Event Management, Marketing, Nonprofits, Event Planning, Microsoft Excel, PowerPoint, Program Management, Customer Service, Public Relations

Education
International Honors Program   2007 — 2007
Cities in the 21st Century

Boston University   2004 — 2007
B.S., Mass Communication: Major Concentration in Public Relations, Minor Concentration in Spanish Language

Experience
Endo Pharmaceuticals  June 2014 - Present
Teva Pharmaceuticals  November 2013 - May 2014
Pfizer  April 2012 - November 2013
Pfizer  February 2009 - April 2012
Wyeth Pharmaceuticals  October 2007 - February 2009
APS Wireless Communications   March 2002 - September 2007
American Express Travel   January 2000 - January 2001
Astra Zeneca Pharmaceuticals  March 2000 - June 2000
Valley Forge Laboratories   January 1997 - January 2000

Skills
Human Resources, Software Documentation, Team Building, System Administration, Management, Data Analysis, Project Management, Quality Assurance, Administration, Customer Service, SAP

Education
Kutztown University of Pennsylvania   1994 — 1999
BA, Anthropology

Governor Mifflin   1990 — 1993

Experience
ITT Technical Institute  May 2009 - Present
American Express Travel   March 2007 - 2009
Florida Metropolitan University  May 2004 - February 2007
America Online  March 2003 - April 2004
Premier Staffing  September 2000 - March 2003
Logistics Services International  1998 - 2000
AAA Employment  1986 - 1998

Skills
Benefits Negotiation, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Recruiting, College Recruiting, Temporary Placement, Onboarding, Resume Writing, Internet Recruiting, Career Development, Executive Search, Leadership, New Hire Orientations, Human Resources, Temporary Staffing, Employee Training, Interviews, Workforce Planning, Staffing Services, Career Counseling, Sourcing, Contract Recruitment, Employee Relations, Training, Performance Management, Organizational..., Screening, Leadership Development, Job Fairs, Job Coaching, Personnel Management, Employer Branding, Business Development, Talent Management, Benefits Administration, HRIS, Interview Preparation, Cold Calling

Education
Syracuse University

Utica College
BS

Experience
BCD Travel  January 2010 - January 2014
Christ the King Church  2009 - 2014
JetBlue Airways  August 2009 - March 2010
American Express Travel   January 2008 - February 2009
AAA NCUN   2005 - 2008
GET Travel LLP   2003 - 2005
American Express  1987 - 2001

Skills
Tourism, Customer Service, Event Planning, Program Management, Airlines, Customer Relations, Problem Solving, Event Management, Writing, Travel Management, Team Building, Hospitality, Contract Negotiation, Sabre, Marketing Strategy, New Business Development, Hotels, Account Management, Negotiation, Training, Leadership, Marketing, Sales, Business Travel, Budgets, Travel Planning, Management, Operations Management, Social Media, Time Management, Fundraising, Microsoft Office, Customer Satisfaction, Strategic Planning, Project Planning, Online Travel, Public Relations, Trade Shows, Social Media Marketing, Public Speaking, Marketing Communications, Ticketing, Social Networking, Yield Management, Travel Technology

Education
San Francisco State University
Bachelor of Arts

Experience
TRX  Team LeadTravelocityOctober 2005 - November 2006
American Express Travel   August 1997 - June 2003

Education
Tarrant County College   1994 — 1996

Baylor University   1980 — 1982

Virginia Commonwealth University   1976 — 1980
Business

Henrico High School   1972 — 1976

Experience
Frosch Travel  2011 - Present
Ovation Corporate Travel  January 2008 - July 2009
American Express Travel   January 2001 - January 2008

Skills
Travel Management, Business Travel, Sabre, Travel Planning, Leisure Travel, Leisure, Cruises, Tourism, Customer Service, Ticketing, Tour Operators, Sales, Amadeus, Car Rental

Education
Foothill College   1989 — 1990
International rates and Tariffs

Experience
Citicorp Trust Bank  Account ExecutiveRuesch International2005 - 2005
American Express Travel   2003 - 2005
Netbank  2001 - 2003
Fernbank Musuem   1995 - 2002
Wachovia Bank  1996 - 2001

Skills
Customer Service

Education
Georgia State University   1996 — 2001

Experience
Egencia  April 2013 - Present
BCD Travel  June 2010 - April 2013
TQ3Navigant  2001 - 2006
American Express Travel   1998 - 2001
Apple Vacations  1997 - 1999

Skills
Travel Management, Business Travel, Tourism, Hospitality, Hotels, Hospitality Industry, Trade Shows, Event Planning

Education
Carmel High School   1986 — 1990

Harper College

Experience
JTB USA   September 2004 - Present
American Express Travel   February 1991 - October 2002

Skills
Tourism, Hotels, Travel Management, Leisure Travel, Business Travel, Hospitality Industry

Education
Los Angeles Harbor College   2004 — 2004
Emergency Medial Technician-I Certification

El Camino College   2002 — 2003
Office Administration Certification

Experience
American Express Travel   December 2007 - Present
AAA Travel  January 2002 - December 2007
American Express Travel   1988 - 2002

Skills
Leisure, Travel Management, Account Management, Customer Service, Sales, Cruises, Sales Management, New Business Development, Customer Satisfaction, Marketing, Event Planning, Strategic Partnerships, Management, Tourism, Vacation

Education
Solano Community College   1973 — 1979
Business

Napa College   1970 — 1975
Business

Experience
My Limousine Service   April 2012 - Present
Travel15   April 2011 - March 2012
American Express Travel   August 2000 - May 2010

Skills
Customer Service, Training, Sales, Team Leadership, Project Planning, Tourism, Account Management, Hotels, Hospitality, Event Management, Travel Management, Airlines

Education
Berry College

Experience
Collette Vacations  March 2008 - Present
New Century Mortgage  January 2004 - April 2007
Collette  September 1999 - January 2004
American Express Travel   June 1998 - September 1999

Skills
Tourism, Leisure Travel, Travel Management, Customer Service, Team Building

Education
Boston University   2007 — 2008
Certificate, Digital Photography

Johnson & Wales University   1996 — 1998
BS, Travel and Tourism Management

Providence College   1993 — 1996
Political Science

Experience
American Express Travel   May 1991 - Present

Education
Emerson College   1987 — 1989
BA, Communications

Experience
Atlas Travel - Global Travel Management  December 2014 - Present
American Express Global Business Travel  July 2014 - Present
Angora Travel   October 2000 - July 2014
american express travel   1995 - 1999

Skills
Tourism, Airlines, Sabre, Business Travel, Travel Management, Ticketing, Travel Technology, Online Travel, Hotel Booking, Travel Planning, Leisure Travel, Hotels, Leisure, Amadeus, Galileo

Education
Salem State University   1979 — 1984
BS, Geography

Salem State College
BS Geography

somerville high school

Experience
Elite Continuing Education   September 2013 - Present
American Express  July 1994 - April 2013
American Express Travel   2005 - 2011

Skills
Process Improvement, Change Management, Analytics, Performance Management, Call Centers, Management, Business Analysis, Team Management, Strategy, Leadership, Analysis, Project Management, Financial Analysis, Coaching, People Development, Performance Analysis, Business Strategy, Continuous Improvement, Recruiting, Training, Strategic Leadership, Situational Leadership, Microsoft Office, Building World Class..., Event Management, Diversity Training, Leading Organizational..., Rewards Programs, Employee Recognition, Customer Satisfaction, Customer Experience, Budgets, Business Process..., Cross-functional Team..., Program Management, Voice of the Customer, NetSuite, QuickBooks, Avaya IP Telephony, Call Center Development, NICE Call Recording, Strategic Planning, Vendor Management, Team Leadership, Customer Service, Operations Management, CRM, Team Building, Travel Management, Tourism

Education
Jacksonville University   2003 — 2005
Master of Business Administration (MBA), Management/Leadership, 3.45

Jacksonville University   2001 — 2003
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.4

Experience
American Express Business Travel  2010 - Present
McGraw-Hill Construction  2004 - 2008
American Express Travel   1988 - 2002
Eastern Airlines  1978 - 1988

Education
Middlesex County College
Business Administration

Middlesex County College
Business Administration

Experience
Boston University  September 2009 - May 2012
Boston University  September 2008 - May 2012
AMERICAN EXPRESS TRAVEL   June 2008 - August 2008

Skills
Systems Programming, Computer Vision, Desktop Application..., Unix, Shell Scripting, Multithreading, Graphics, Computer Science, HTML, Algorithms, Software Engineering

Education
Boston University   2007 — 2012
MS, Computer Science

Boston University, College of Art and Science   2007 — 2012
Master of Arts and Science, computer science

Experience
American Express  June 2013 - Present
American Express Travel   July 1997 - Present
Interval International  1989 - 1997
Eastern Airlines, Inc.   1985 - 1989

Skills
Customer Service, Call Center, Customer Relations, Spanish, Word, Microsoft Office, Tourism, Problem Solving, Team Building, Public Relations, Research, Business Travel, Microsoft Word, Sabre, Customer Retention, Travel Management, Account Management, Call Centers, Leadership, Customer Satisfaction, Sales

Education
Barry University   2013 — 2014
MA, Administration

Barry University   2008 — 2010
Bachelor of Science, Business Administration

Miami Dade College   1988 — 1990
Assocaites of Arts, Liberal Arts and Sciences, General Studies and Humanities

Experience
Lawyers Travel   June 2011 - Present
Carlson Wagonlit Travel  2006 - 2010
American Express Travel   1997 - 2003

Skills
Customer Service, Tourism, Event Management, Microsoft Office, Social Media, Hospitality, Hotels, Microsoft Excel, Event Planning, Management, Sales, Business Travel, Sabre

Education
DeVry University-Texas   2004 — 2006
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General

Mesquite High   1979 — 1982
Diploma

ATI Graphic Arts Institute
Certificate of Arts

Richland Community College
Associate's degree

Experience
Keller Williams Southwest Houston  2013 - Present
Realm Real Estate Professionals  2003 - February 2013
RE/MAX Associates; RE/MAX Absolute; Collier's International   2007 - 2009
Gary Greene BH&G; RE/MAX Elite, ERA, Realm Real Estate Professionals   1995 - 2007
American Express Travel   1986 - 1995

Skills
New Home Sales, Short Sales, Listings, First Time Home Buyers, Single Family Homes, Buyer Representation, Foreclosures, REO, Investors, Relocation, Rentals, Investment Properties, Real Estate, Referrals, HUD

Education
Texas Woman's University   2005 — 2006
Bachelors of Nursing

Houston Community College   2004 — 2005
Associate of Arts and Sciences (A.A.S.), Honors

Experience
Ovation Corporate Travel  June 2013 - Present
American Express Travel   March 2010 - June 2013
American Express Business Travel  2000 - February 2010
Thomas Cook  1989 - 1994

Skills
Call Center, Customer Experience, Business Travel, Sabre, Travel Management, Customer Satisfaction, Business Transformation, Innovation, Leadership, Problem Solving, Process Improvement, Call Centers, Change Management, Vendor Management, Strategy, Team Management, Team Leadership, Project Management, Management, Business Analysis, Customer Retention, Performance Management, Employee Engagement, Strategic Partnerships, Service Delivery, Relationship Management, Operations Management, Six Sigma, Business Planning, Cross-functional Team..., Strategic Planning, Account Management, Business Process..., Training, Team Building, Sales Management, Coaching, Business Development, Travel Technology, Program Management, Customer Service, Online Travel

Education
Northeastern University   1977 — 1979
B.S, Education

Endicott College   1975 — 1977
AS, Recreation Education

Experience
Actively Seeking Employment in Santa Barbara   March 2008 - Present
American Express Business Travel  May 2008 - March 2009
American Express Travel   May 2007 - March 2009
Java Jazz Restaurant   January 2005 - March 2009
· Performed financial services   June 2005 - July 2006
Westin Maui Resort & Spa   December 2004 - May 2005
Carnival Cruise Lines  October 2003 - January 2004
Reilley's Steaks   January 1999 - January 2004

Education
Lynn University
Bachelor of Science, Hospitality; Hotel/Tourism Management

Experience
Keller-Williams  2010 - 2011
Sysco Food Services  July 2003 - July 2009
Pulse Engineering  August 2000 - July 2003
American Express Travel   February 1990 - July 1999

Skills
Marketing, Sales, Management, Product Development, Budgets

Education
Capital University
MBA, Marketing

Experience
Panera Bread  May 2011 - Present
Receptions Inc  November 2008 - Present
Cincinnati Marriott North East   November 2010 - April 2011
Medpace  September 2008 - March 2010
BCD Travel  March 2008 - September 2008
Carlson Wagonlit Travel  July 2006 - March 2008
American Express Travel   August 1993 - January 2002
IVI Travel  1989 - 1993
Woodside Executive Travel   1987 - 1989

Skills
Catering, Food & Beverage, Restaurants, Event Planning, Hospitality, Food Service, Customer Service, Meeting Planning, Hospitality Management, Event Management, Time Management, Sales, Hotels, Marketing Strategy, Sales Management, Strategic Planning, Team Building, Leadership, Microsoft Word, Marketing, Contract Negotiation, Account Management, Training, Social Media, Microsoft Office, Public Speaking

Education
Northern Kentucky University   1985 — 1988
Aviation and Business

Northern Kentucky University   1985 — 1988
Aviation and Business

Glen Este High School   1980 — 1984

Experience
Kelly/apple   November 2009 - Present
Norwegian Cruise Lines  August 2008 - August 2009
BCD Travel  April 2006 - July 2007
BCD Travel  April 2006 - July 2007
Travel and Transport  May 2005 - March 2006
Wagonlit Travel  July 2004 - December 2004
American Express Business Travel  May 2000 - April 2004
American Express Travel   May 2000 - April 2004
Dillard's Travel  October 1999 - May 2000
Worldspan  March 1998 - October 1999

Education
Baker University   1984 — 1985
none, Basic Education

Climate Control Institute
CERTIFICATE, Travel and Tourism

Johnson County Community College
Travel and Tourism/Hospitality Management

Experience
Dealer.com  June 2013 - Present
Child Travel Services   June 2004 - June 2013
AAA Northern New England  April 2002 - April 2003
American Express Travel   October 1998 - March 2002

Skills
Online Travel, Ticketing, Hotel Booking, Hotels, Airlines, Travel Insurance, Hospitality, Resorts, International Travel, Hospitality Industry, Account Management, E-commerce, Revenue Analysis, Meeting Planning, Tourism, Travel Management, Customer Service

Education
Jefferson Community College   1996 — 1998
Associate of Arts and Sciences (AAS), Hospitality and Tourism Management

Experience
Marlin Tax Consulting LLC   October 2011 - Present
AMERICAN EXPRESS TRAVEL   July 1989 - Present
KTFC/Key Planning   January 2014 - April 2014
H&R Block  January 1997 - April 2001

Skills
Accounting, Tax Research, Tax Preparation, Tax Returns, Due Diligence, Small Business, Tax, Tax Law, Start-ups, Bookkeeping, Forecasting, Income Tax, Leadership, Financial Analysis, Coaching, Corporate Tax, Cash Flow, Business Travel, Budgets, Financial Planners, Strategic Planning, Financial Modeling, Management Consulting, Financial Reporting, International Tax, Tax Advisory, Auditing, Strategic Financial..., Risk Management, Retirement Planning, Finance, Customer Service, Payroll, Business Planning, Portfolio Management, QuickBooks, Real Estate, Accounts Payable, Banking, Sales, Sales Management, Investments, Executive Management, Account Reconciliation, Tax Accounting, Accounts Receivable

Education
NAEA NTPI   2013 — 2015
NTPI Fellow, Tax Representation

Georgia State University   2006 — 2010
Bachelor of Business Administration, Finance

Georgia Perimeter College   2004 — 2006
Associate of Science, Business

NTPI

Experience
self employed  substitute teacherChicago Public SchoolsJanuary 2014 - Present
children of peace elementary   January 2012 - June 2012
american express travel   August 1988 - October 1996

Skills
Public Speaking, Nonprofits, Research, Community Outreach, Microsoft Office, Social Media, Event Planning, Teaching

Education
National-Louis University   1995 — 1998
Master of Arts in Teaching, Elementary Education and Teaching

Loyola University Chicago   1982 — 1986
Bachelor of Arts (BA), Psychology

immaculate heart of mary hs

immaculate heart of mary hs

Experience
The Travel Authority  June 2012 - Present
The Talley Group   September 2009 - February 2011
Talley Group   September 2009 - February 2011
City of  April 2008 - April 2009
City of  November 2006 - February 2008
Warren County Ohio GIS Dept   March 2006 - November 2006
Miami University  January 2005 - August 2006
Ryan's Construction   April 1999 - June 2004
American Express Travel   April 1997 - December 2001

Education
University of Cincinnati   2000 — 2003
Associate of Arts 2003, General

Miami University
Graduate School, Geography

University of Cincinnati
Bachelor of Arts, Geography 2004

Experience
Intuit  April 2014 - Present
Intuit  January 2003 - Present
Intuit  April 2012 - August 2012
American Express Business Travel  January 1998 - September 2003
American Express Travel   January 1998 - January 2003
Hearing Centers of Arizona   January 1997 - January 1997
United States Postal Service  January 1996 - January 1996
Southwest Supermarkets  January 1995 - January 1996
IBM  January 1993 - January 1995
Toys by Roy   January 1982 - January 1988

Skills
Troubleshooting, QuickBooks, Customer Service, Training, Program Management, Technical Support, Call Centers, Management, Databases, Technical Writing, Process Improvement, Leadership, Testing, SharePoint, Quality Assurance

Education
Villanova University   2011 — 2012
Master Certificate Business Analysis, Business Analysis, A

Glendale Community College   2008 — 2009
C.I.S., Computer Science

Apollo College
Degree; Degree, Medical Assistant

Flowing Wells High School
Diploma

Experience
JACOBSON SOLUTIONS  May 2008 - Present
CIGNA Healthcare  May 2002 - May 2007
HARRELSON FORD   January 2000 - January 2002
AMERICAN EXPRESS TRAVEL   January 1998 - January 2000
PRIMETIME MORTGAGE   January 1996 - January 1998

Skills
Facets, Q-net, Proclaim

Education
Carolina School of Broadcasting

NEW YORK CITY COLLEGE

Experience
AIG  January 2015 - Present
unkonwn   March 2002 - April 2014
American Express Travel   2000 - 2001
Automobile Associate of America   1998 - 2000

Education
Monmouth University
Bachelor of Arts (BA), Anthropology

Experience
NYC Board of Education  June 1992 - Present
American Express Travel   July 1987 - May 2010

Education
Brooklyn College   1960 — 1962
Master of Arts (MA), SECONDARY ED FRENCH LITERATURE

University of Wisconsin-Madison   1953 — 1957
Bachelor of Science (BS), SECONDARY ED. FRENCH LANGUAGE AND LITERATURE

Experience
Dekalb School District  August 1979 - October 2014
American Express Travel   1987 - 1987
Dekalb School District  August 1978 - August 1979

Skills
Curriculum Development, Lesson Planning, Classroom, Educational Leadership, Classroom Management, Teaching, Tutoring, Educational Technology, Teacher Training, Differentiated..., Elementary Education, Literacy, Special Education, Staff Development, ESL, Instructional Design, Instructional Technology, Piano Education, Choral, Music Education

Education
St. Andrews Presbyterian University   1974 — 1978
Bachelor of Music in Education, Music Teacher Education, K-12

Georgia State University