Experience
Freelance  March 2015 - Present
Communicate   September 2008 - March 2015
KPMG  November 2007 - September 2008
Zain  September 2006 - October 2007
CGI Canada   September 2005 - March 2006
IBM Canada   January 2002 - February 2005
SITA  May 2000 - December 2001
V&P Technology   January 1998 - May 2000
Lanier Worldwide (DMD Ltd)   May 1993 - November 1998
Incotel Ltd.   September 1990 - May 1993

Skills
Leadership Development, Strategic Planning, Organizational Design, Motivational Speaking, Coaching, Management Consulting, Program Management, Leadership, Strategy, Business Strategy, Outsourcing, Business Planning, Change Management, Business Transformation, Performance Management, Training, Business Development, New Business Development, Process Improvement, Professional Services, Business Intelligence, Performance Improvement, Executive Management, Entrepreneurship

Education
University of Bradford   2007 — 2010
Postgraduate Diploma, Management Research (120cr)

École des sciences de la gestion (ESG UQAM)   2002 — 2005
Masters, M.Sc., Management & Information Systems

Experience
Oracle  April 2013 - Present
Hewlett-Packard  September 2011 - March 2013
IBM Singapore  2009 - 2011
IBM USA  January 2008 - March 2009
IBM USA  April 1999 - December 2008
IBM Canada   May 1991 - April 1999

Skills
IT Strategy, Outsourcing, Business Intelligence, IT Outsourcing, Business Transformation, IT Service Management, Cloud Computing, Business Analysis, Program Management, PMO, Service Delivery, PMP, Professional Services, IT Management, Project Portfolio..., Global Delivery, Business Process..., Integration, Process Improvement, Business Process, Change Management, Management Consulting, Requirements Analysis, Vendor Management, Resource Management, Team Leadership, Governance, Management, Project Management, Team Management, Cross-functional Team..., Process Engineering, Business Strategy, Product Management, Project Planning, Project Delivery, Strategy, Operations Management, Consulting, IT Operations

Education
HEC Montréal   1993 — 1997
Master, MBA

Université de Montréal - Ecole polytechnique de Montréal   1987 — 1991
Bachelor, IE

Experience
Hitachi Consulting  October 2014 - Present
Intelenex  May 2012 - October 2014
Lemieux Info-Solutions inc   January 2012 - May 2012
Aggressor LLC  February 2011 - January 2012
IBM Canada   2010 - 2010
La Coop fédérée   2009 - 2009
La Coop fédérée   2009 - 2009
Groupe conseil ERA / ERA Consulting Group  2009 - 2009
Oracle  2004 - 2009
Chevron  2007 - 2008

Skills
JD Ed, HCM, Payroll, Saas, Workday, Software Integration, Oracle Fusion Middleware, Integration, SaaS, Personnel Management, Cloud Computing, ERP, JD Edwards, Software Implementation, Pre-sales, Business Intelligence, Business Process, Software Documentation, Oracle, Security, Requirements Analysis, IT Strategy, Solution Architecture, Enterprise Architecture, CRM, Oracle E-Business Suite, Project Management, Professional Services, Business Development, Enterprise Software, Business Analysis, Business Process Design, Consulting, Oracle HR, Program Management, Business Process..., Software Project..., Oracle Applications, Requirements Gathering, SDLC, Data Conversion, SOA, PMP, Data Warehousing

Education
Saint Mary's College of California   2015 — 2016
Master of Business Administration (MBA), Business/Commerce, General, Master

École de technologie supérieure   1990 — 1993

CEGEP de Maisonneuve   1987 — 1990
Pre-University, Computer Analyst

CEGEP Ahuntsic

Oracle University

PMI

Polyvalente MGR Richard

Experience
IBM Canada Green Team   2009 - Present
IBM Canada   1996 - Present
University of Toronto  1995 - 1997
Royal Bank of Canada  1990 - 1997
Freelance visual design   1985 - 1997
George Brown College  January 1989 - January 1995
Proctor and Gamble  1988 - 1994
Proctor and Gamble  1988 - 1988
Simpsons  January 1980 - 1985
Vickers and Benson   1981 - 1982

Skills
Prototyping, Graphic Design, User Interface, Flash, Usability Testing, Interaction Design, User Experience, User-centered Design, Web Design, User Interface Design, Creative Problem Solving, Web 2.0, Photoshop, Dreamweaver, Illustrator, Accessibility, Storyboarding, Personas, Mobile Applications, Fireworks, Adobe Fireworks, social networking, social media, adult education, Social Media, HTML, Multimedia, Usability, Information Architecture, Graphics, Information Design, Human Computer..., User Experience Design, Mobile Devices, Illustration, CMS, Layout, Web Development, Content Management, WordPress, Website Development, Corporate Branding, CSS, Software Documentation, SEO, Adobe Creative Suite, Web Content Management, Technical Writing, Web Project Management, Technical Communication

Education
George Brown College   2009 — 2009
Teaching and Training Adults

The Academy for Distance Learning (ADL) Canterbury (England)   1999 — 2008
Online studies, Natural History, Life cycle sciences

Rhode Island School of Design   1990 — 1990
Certificate, Introduction to Adobe Photoshop

George Brown College   1985 — 1988
Certificate, Print and design

George Brown College   1985 — 1985
Certificate, Women in Trades and Technology

Ontario College of Art and Design   1979 — 1984
communications, design

Experience
IBM Canada   January 2015 - Present
IBM Canada   April 2014 - Present
IBM Canada Ltd  September 1997 - Present

Skills
Demand Generation, Solution Selling, Go-to-market Strategy, Lotus, Cloud Computing, Sales Enablement, SaaS, Computer Engineering, Enterprise Software, Channel, Channel Partners, Professional Services, New Business Development, Managed Services, Business Alliances, Business Development, Storage, CRM, Data Center, Direct Sales, Selling, Sales Operations, Storage Solutions, Storage Virtualization, Complex Sales, Account Management, Sales Process, Strategy, Virtualization, Strategic Partnerships, Channel Sales, Lead Generation, Outsourcing, Salesforce.com, Business Intelligence, Pre-sales, Unified Communications, IT Strategy, Consulting, Vendor Management, Analytics, IT Outsourcing, Key Account Management

Education
Harvard Business School   2014 — 2014
IBM Business and Industry Insights

McMaster University   1993 — 1996
BA

St John's College, Brantford, Ontario   1988 — 1993

Experience
Compugen  July 2011 - September 2014
Compugen  February 2010 - July 2011
Compugen  August 2009 - January 2010
Kelly Services  May 2006 - August 2009
Summit Professional Services   January 2004 - May 2006
IBM Canada   January 2003 - October 2003
IBM Canada   March 2001 - December 2002
IBM Colombia  July 1998 - August 2000
Sofasa - Toyota   January 1995 - July 1998
RENAULT Sofasa   1996 - 1998

Skills
ITIL, Active Directory, Troubleshooting, Software Documentation, Sla, Networking, Windows Server, Technical Support, Management, Windows 7, Citrix, Leadership, Project Management, Process Improvement, Team Leadership, Security, ITIL Certified, Service Desk, Call Centers, Help Desk Support, System Administration, Hardware, Cisco Technologies, Outsourcing, Documentation, ITIL Intermediate..., Operational Support, Databases, Access, Printers, Operating Systems, ERP, Unix, XP, Business Process, Windows XP, Information Technology, Team Management, Managed Services, ITSM, IT Service Management, SLA

Education
Global Knowledge Canada
ITIL – Operational Support and Analysis - Certificate, ITIL OSA, Certificate

Exin
ITIL V3 Foundation, ITIL, Certificate

Ministry of Training
IT Contact Centre Customer Service Agent, Apprenticeship Program, Certificate

ManageEngine
ManageEngine Certified Professional (MECP), ServiceDesk Plus - ITIL Ready Service Desk Ticketing Tool, ManageEngine Certified Professional (MECP)

PureShare
ActiveMetrics Fundamentals Training, ActiveMetrics Reporting, Certificate

HDI
HDI Support Center, Team Lead, Certificate

George Brown College
Windows Server & UNIX Network Specialist, IT Networking, Certificate

University of Florida   1983 — 1987
Bachelor of Science, Mechanical Engineering

Experience
Magna Powertrain  September 2014 - Present
Southmedic Inc  December 2012 - September 2014
Raytheon ELCAN Optical Technologies  December 2007 - February 2012
Dura Automotive  November 2004 - December 2007
Ontario Provincial Police  July 1999 - October 2004
Celestica  September 1996 - July 1999
IBM Canada   1992 - 1994

Skills
Program Management, Contract Negotiation, After Market Sales, Cross-functional Team..., Stakeholder Management, Sales, Marketing, Process Improvement, Strategic Initiatives, Military Contracts, International Relations, Customer Acquisition, Aerospace Manufacturing, Strategy, Project Management, ISO 13485, Automotive, Project Planning, Lean Manufacturing, Root Cause Analysis, Training, Six Sigma, Leadership, Budgets, Software Documentation, Supply Chain Management, Engineering Management, Manufacturing, Sourcing, Aerospace, Change Management, Purchasing, Continuous Improvement, Quality Assurance, Earned Value Management, Product Development, Process Engineering, Value Stream Mapping, Manufacturing..., Systems Engineering, Manufacturing..., ISO, Quality Management, Supply Management, FMEA, Electronics

Education
Durham College
Honours Diploma, Law Enforcement

Trent University
Honours BA, Psychology

University of Rochester
Modern Optical Engineering

Experience
Ville de Laval  July 2014 - Present
Ville de Laval  June 2011 - July 2014
Ville de Laval  June 2007 - May 2011
IBM Canada   September 2006 - May 2007

Skills
MS Project, SharePoint, UML, Scrum, Integration, Business Analysis, French, Agile Methodologies, Project Management, Architectures, Software Project..., .NET, Visio, SQL, Visual Studio, Java Enterprise Edition, JavaScript, CSS, HTML, Web Design, Web Development

Education
Université de Sherbrooke   2010 — 2015

École de technologie supérieure   2003 — 2007
Bachelor of Engineering (B.Eng.), Ingénierie logicielle

Experience
Prorec Inc   May 2015 - Present
Green Elephant Team   January 2012 - Present
Sanimax  September 2008 - January 2012
Gartner  November 2000 - September 2008
IBM Canada   1998 - 2000

Skills
ERP, IT Strategy, Outsourcing, Project Management, Strategic Planning, Program Management, Management Consulting, Project Portfolio..., Process Improvement, Manufacturing, E-commerce, CRM, Management, Supply Chain Management, Operations Management, Change Management, Consulting, SharePoint, Strategy, IT Leadership

Education
Heriot-Watt University   2012 — 2015
Doctorate, Marketing

Edinburgh Business School   2010 — 2012
Master of science, Marketing

Edinburgh Business School   2000 — 2001
MBA, Business Administration

The George Washington University   1999 — 2000
Master Certificate, Project Management

McGill University   1995 — 1998
Bachelor, Chemistry

Experience
Intact Financial Corporation  October 2011 - Present
AXA Canada  September 2010 - September 2011
Fujitsu Canada  2009 - 2010
Tangerine Software  2007 - 2008
IBM Canada   April 2005 - December 2006
ABC SYSTEMES   January 2002 - December 2004
IBM France  January 2000 - December 2001

Skills
Management, CRM, Project Management, Analysis, Negotiation, ERP, Business Analysis, Business Strategy, Account Management, Business Development, Analyste commercial, Analyses, Gestion de projet

Education
Project Management Institute (www.pmi.org)   2014 — 2015
Project Management Professional (PMP)

The Corporate Executive Board Company   2012 — 2015

Supply Chain Management Association (Canada)   2014 — 2014
Supply Chain Management Professional (SCMP) - PGCA in french

Supply Chain Management Association (Canada)   2013 — 2013
Supply Chain Management Professional (SCMP) - PGCA in french

Université de Montréal - HEC Montréal   2010 — 2010
Operations Management & Logistics Certificate

NOVANCIA Business School (Paris)   1998 — 2001
Master, Master of Business Negotiation and International Business (former NEGOCIA)

Experience
WOKE   November 2014 - Present
IKEA Group  June 2014 - Present
Scotteforsythe.com   April 2010 - Present
IKEA Group  January 2014 - June 2014
Associated Plastics   July 2011 - December 2013
SNC-Lavalin ProFac  July 2008 - April 2010
New West Enterprises   2007 - 2008
IBM Canada   2006 - 2008
Trammell Crow Company  2003 - 2007

Skills
Facilities Management, Project Planning, Program Management, Strategic Planning, Project Coordination, Construction, Contract Negotiation, Team Leadership, Construction Management, Operations Management, Project Management, Contract Management, Team Building, Property Management, Procurement, Solidworks, Product Design, Designs, Digital Fabrication, Adobe Creative Suite, Photoshop, Systems Furniture, Sketching, Sketchbook Pro, SketchUp, Budgets, Industrial Design, Green Building, SolidWorks

Education
Emily Carr University of Art and Design   2010 — 2014
BDes, Industrial Design

University of Calgary   1989 — 1994
BA, Philosophy

Experience
Canadian Tire  October 2013 - Present
Canadian Tire  September 2012 - September 2013
Canadian Tire  April 2012 - September 2012
Canadian Tire Corporation  April 2010 - April 2012
Canadian Tire Corporation  January 2006 - March 2010
IBM Canada   2004 - 2006
IBM Canada, Markham  January 2001 - January 2004
IBM Canada, Markham  May 1998 - January 2001
Jonview Canada Limited   January 1995 - January 1998

Skills
Vendor Management, Retail, Customer Relations, Strategic Planning, Contract Negotiations, IT Consulting

Education
Harvard Business School   2012 — 2012
Executive Leadership

Queen's University   2009 — 2009
Queens Executive Program, Business

University of Western   1990 — 1993
Bachelor of Arts Degree, Social Sciences

Experience
HSBC Bank Canada  November 2013 - Present
Toronto District School Board  July 2012 - September 2013
Ministry of Government Services  February 2011 - September 2011
IBM Canada   November 2010 - January 2011
Ministry of Government Services  April 2010 - October 2010
Robert Half Technology Canada   December 2009 - March 2010
VAMPS (Philippines) Inc.   2008 - December 2009
AGDatacom / Xtreme Works / Team MBC Systems   2005 - 2009
Aspect Software  2006 - 2007
HSBC  1997 - 2005

Skills
Network Administration, Telecommunications, Business Analysis, Software Documentation, System Administration, Avaya, IT Management, WAN, Call Centers, Networking, CCNA, XP, Windows 7, Project Management, Outsourcing, Cisco Technologies, Telephony, System Deployment

Education
De La Salle University   1982 — 1986
B.Sc. Engineering, Electronics & Communications Engineering (ECE)

Chiang Kai Shek College

Experience
IBM Canada   July 2015 - Present
IBM Canada   June 2011 - July 2015
IBM Canada   September 2007 - June 2011
Epicor Software Corp  February 2006 - August 2007

Skills
C++, Compilers, Compiler Optimization, Compiler Construction, HLASM, z/OS, PLX, PHP, Web Applications, Web Development, Assemblies, LAMP, HTML, CSS, JavaScript, XML, MySQL, REST, Java, Shell Scripting, Eclipse

Education
McGill University   2003 — 2005
M.Sc.

Huazhong University of Science and Technology   1999 — 2003
B.Engr

Experience
IBM Canada   June 2015 - Present
IBM  November 2013 - Present
IBM  January 2010 - November 2013
IBM  2006 - 2010
Hewlett-Packard  2003 - 2005
Compaq  2001 - 2003

Skills
Solution Selling, Channel Management, Sales Process, Enterprise Software, Account Management, Customer Relations, Software Sales, Consultative Selling, Negotiation, Direct Sales, New Business Development, Storage, Key Account Management, Proposal Writing, Channel Marketing, Software Industry, SaaS, Channel Partners, Sales Operations, Business Intelligence, Sales, Sales Management, Virtualization, Selling, Data Center, Cloud Computing

Education
The University of British Columbia   1994 — 1998
Bachelor of Commerce (BCom), Business, Management, Marketing, and Related Support Services

University of Melbourne - Melbourne Business School   1996 — 1997
Exchange Program, Marketing

Harvard Business School
Business Insights, Business Insights Course

Experience
Ontario Public Service  2014 - Present
IBM Canada   October 2002 - 2014
PwC  August 1998 - October 2002
CIBC  August 1997 - August 1998
Tenet Computer Group Inc.  1996 - 1997

Skills
PMO, PMP, Project Portfolio..., Certified Project..., Global Delivery, Project Delivery, Software Project..., Agile Project Management, CMMI, IT Strategy, PMI, PMBOK, Integration, IT Service Management, Resource Management, Project Governance, IT Outsourcing, Service Delivery, Data Center, Program Management, ITIL, Software Development, Project Management, SDLC, Risk Management

Education
Delhi University
Master's Degree, Physics (Electronics)

Experience
Wild Apricot Inc.   September 2014 - Present
IBM Canada   May 2014 - September 2014
George Brown College  January 2013 - April 2013
Kraft Foods Group  August 2010 - January 2011
TELUS  March 2007 - March 2010

Skills
XHTML, JavaScript, CSS3, Customer Service, Computer Hardware, Computer Software..., SAP, Technical Support, Ubuntu 9.10, Kubuntu, Bash, Salesforce.com, phpMyAdmin, MySQL, HTML5, Microsoft Office, Photoshop, Wireless Networking, Help Desk Support, Windows 7, CSS, HTML 5, HTML, VPN, Windows, Computer Security, Windows Server

Education
George Brown College   2012 — 2014
College Diploma, Computer Technology/Computer Systems Technology

International Academy of Design   1997 — 1997
Computer Graphics

Experience
Scotiabank  January 2014 - Present
CIBC Mellon  January 2012 - January 2014
CompuCom Canada  April 2004 - January 2012
WSIB  March 2003 - December 2003
WSIB  January 1999 - February 2003
WSIB  October 1997 - December 1998
IBM Canada   1996 - 1997

Skills
Business Analysis, Customer Service, Vendor Relations, Vendor Management, Team Leadership, Sourcing & Procurement, IT Outsourcing, Sales Management, Sales Support, Business Process..., Operational Excellence, Customer Satisfaction, Sales Operations, IT Management, Outsourcing, Process Improvement, Pre-sales, Operations Management, Strategic Sourcing, Information Technology, Management, Leadership, Risk Management, Procurement, Cloud Computing, Financial Services, Training, Project Planning, Business Planning, Enterprise Software, Project Management, Business Process, Negotiation, IT Service Management, Strategic Planning, CRM, Strategy, Program Management, Cross-functional Team..., Channel Partners, SaaS, Sourcing, Strategic Partnerships, Sales Process

Education
Fanshawe College   1991 — 1994
Architectural Technology/Technician

Experience
RE/MAX Du Cartier A.S.   2014 - Present
RE/MAX du Cartier  2004 - 2014
Nakisa Inc.  2002 - 2003
InfoUSA Inc.  2001 - 2002
IBM Canada   January 1980 - January 1990

Skills
Investment Properties, Real Estate Transactions, Real Estate

Education
HEC Montréal
Business Administration

Harvard Business School
Executive Education

Experience
Gartner  February 2015 - Present
Banque Laurentienne  October 2013 - January 2015
Banque Laurentienne  May 2013 - September 2013
Banque Laurentienne  January 2010 - May 2013
IBM Canada   January 2006 - January 2010
IBM Canada Ltd.  January 1998 - December 2005
IBM Canada Ltd  1996 - 1998
IBM Global Services  1996 - 1998
MPACT Immedia   1994 - 1996

Skills
IT Strategy, Business Development, Strategy, CRM, Change Management, E-commerce, Leadership, Telecommunications, Risk Management, Banking, Marketing Strategy, Managed Services, Sales, Portfolio Management

Education
HEC School of Management   1997 — 2000
MBA

IAE FRANCE - Écoles Universitaires de Management   1991 — 1992
DESS CAAE, Administration des Entreprises

McGill University   1987 — 1991
Bachelor of Engineering (B.Eng.), Mechanical Engineering

Collège Jean-de-Brébeuf   1983 — 1986
Diplome d'études collégiales, Sciences Santé et Sciences Pures

College Marie-de-France   1978 — 1984

Cours Chateaubriand   1973 — 1978

Experience
Tata Consultancy Services, Canada  February 2009 - Present
IBM Canada   May 2006 - January 2009
TCS Canada   November 2005 - April 2006
JP Morgan Chase  May 2003 - April 2004
GE Industrial Systems  April 2000 - May 2003
TCS  July 1998 - March 2000

Skills
People Management, Customer Relations, Process Consulting, Budget Analysis, Outsourcing, New Business Development, Account Management, Management, IT Strategy, Telecommunications, Business Development, Customer Service, CRM, Sales, Financial Analysis, Strategy, Leadership, Budgets, Vendor Management, Program Management, Project Management, Business Process..., Business Analysis, Management Consulting

Education
University of Toronto - Rotman School of Management   2004 — 2006
MBA, Strategy and Finance

Delhi College of Engineering   1994 — 1998
Bachelor of Engineering (B.Eng.), Mechanical Engineering

Sainik School Tilaiya

Experience
ExxonMobil  January 2010 - Present
ExxonMobil  February 2003 - May 2009
IMPERIAL OIL LTD  February 2001 - February 2003
IBM Canada   August 2000 - February 2001
IMPERIAL OIL LTD  May 1998 - May 2000
IBM Global Services  June 1996 - May 1998
Ministry of Transportation  June 1991 - June 1996

Skills
DB2, Team Leadership, Mentoring, COBOL, PL/1, SDLC, Mainframe, Access, Quality Assurance, Documentation, JCL, Software Development, Windows, Visio, Visual Basic, SQL, VSAM, Requirements Analysis, SQL Server, PL/SQL, CICS

Education
Humber College   1991 — 1993
Systems Analyst

Humber College   1990 — 1991
Computer Programmer

Experience
IBM Canada   March 2015 - Present
GroupM, IT   December 2012 - Present
Canadian Tire (contractor by Onico Solutions)   2011 - 2012
The Career Foundation  2010 - October 2011
Weston King Neighbourhood Centre   2011 - 2011
ServiceTec  2008 - 2009
GTAA  2008 - 2009
RBC Royal Bank  2006 - 2007
RBC Royal Bank  2004 - 2006
RBC Royal Bank  2001 - 2004

Skills
Customer Service, Project Management, Microsoft Office, Software Documentation, ITIL, Team Leadership, Change Management, Troubleshooting, Project Planning, Strategic Planning, Process Improvement, Team Building, Management, Program Management, Business Analysis, Leadership, System Administration

Education
Everest College   2009 — 2010
Network & Internet Security Specialist Diploma with Honours

International Research Association
LIFA (Licensed International Financial Analyst) III

Soroc Technology Inc.   2005 — 2005
Certificate, ITIL Foundation

Oxford Seminars, York University   2004 — 2005
Certificate, TESL (Teaching English as a Second Language)

Personal Performance Centre Inc.   2003 — 2003
Condensed Executive MBA Certificate

CSI Global Education Inc.   2001 — 2001
Conducts & Practices Handbook Course

CSI Global Education Inc.   2000 — 2000
Canadian Securities Course

Humber College   1997 — 1999
Computer Programming Co-op Diploma

Experience
IBM Canada   September 2015 - Present
The Funding Portal   August 2014 - September 2015
Pearson Online Services   July 2010 - August 2014
The Computer Cure   August 2007 - July 2010

Skills
CakePHP, HTML 5, PHP, jQuery, JavaScript, CSS, CodeIgniter, Sakai, Moodle, Photoshop, Illustrator, Embedded Systems, Arduino, Programming, Blackboard, Desire2Learn, Angel LMS, VMware, Ubuntu, Web Development, Microsoft Office, Apache, MySQL, Troubleshooting, Technical Support, Customer Service, HTML, Front-end, Web Design, Linux, WordPress

Education
Peru State College   2008 — 2010
Bachelor of Science (BSc), Computer and Information Systems

Fort Hays State University   2002 — 2007
Bachelor of Fine Arts (BFA), Graphic Design

Harvard University Extension School   2014 — 2014
CS

Ryerson University   2012 — 2014
Robotics and Embedded Systems, Robotics and Embedded Systems

Experience
TD Bank  October 2010 - Present
IBM Global Services  April 2007 - September 2010
IBM Canada   September 2003 - April 2007
TD  January 1999 - September 2003
Canada Trust (TD)   September 1989 - January 1999

Skills
IT Operations, ITIL, Service Delivery, IT Management, Service Management, Project Management, SDLC, Vendor Management, IT Service Management, Business Analysis, IT Strategy, PMO, Active Directory, PMP, Integration, Governance, Requirements Gathering, Business Process, Leadership, Project Delivery, Enterprise Architecture, Project Portfolio..., Data Center, Solution Architecture, Mentoring, Disaster Recovery, Incident Management, Requirements Analysis, System Deployment, Change Management, Management, Infrastructure, Team Leadership, Resource Management, Information Technology, Process Improvement, Software Project..., Risk Management, Banking

Education
Fanshawe College
Business information Systems, Computer and Information Sciences and Support Services

Sandford Flemming College

Experience
TD  July 2014 - December 2014
Toronto Hydro  January 2014 - July 2014
Ontario College Application Service (OCAS)   July 2013 - December 2013
Microsoft  January 2013 - July 2013
OPB (Ontario Pension Board)   January 2012 - December 2012
IBM Canada   July 2011 - June 2012
BMO Financial Group  September 2010 - June 2011

Skills
PMP, PMO, SDLC, Project Delivery, Project Portfolio..., Vendor Management, IT Strategy, ITIL, IT Management, Program Management, Business Analysis, Software Project..., MS Project, IT Service Management, Integration, Data Center, ERP, Business Process..., SOA, Governance, Risk Management, Project Planning, Business Intelligence, IT Operations, Requirements Analysis, Management, Requirements Gathering, Business Process, Project Management, Change Management, SharePoint, Business Requirements, Service Delivery, Infrastructure, Solution Architecture, Visio, Disaster Recovery, Enterprise Architecture, Pre-sales, System Deployment, Agile Methodologies, Information Technology, Microsoft Project, Outsourcing, Process Engineering, Business Transformation, IT Transformation, Resource Management, Cross-functional Team..., Agile Project Management

Education
York University - Schulich School of Business   2008 — 2009
Executive Certification, IT Management

Delhi University   1985 — 1989
Bachelors Degree in Electronics and Telecomm Engineering

Experience
IBM Canada   May 2015 - Present
Salles du Boisée   June 2009 - May 2015
Suncor Energy  April 2014 - August 2014
Tim Hortons  October 2010 - April 2014

Skills
Customer Service, Teamwork, Marketing, Merchandising, Microsoft Excel, PowerPoint, Event Planning, Time Management, Leadership, Data Analysis, Customer Satisfaction, Microsoft Office, Microsoft Word

Education
HEC Montréal   2013 — 2016
Baccalauréat en administration des affaires, Marketing

André-Laurendeau   2011 — 2013
Sciences Humaines, Profil Administration

Experience
Digital Media Workflow Engineer - Consulting   September 2014 - Present
NATAS Technical Emmy Committee   2001 - Present
Verizon Digital Media Services  February 2011 - June 2014
Signiant  September 2009 - February 2011
SeaChange International  January 2004 - September 2009
IBM Canada   2002 - 2004
IBM Digital Media   1997 - 2002
Viacom International  1991 - 1997
CBS Laboratories   1982 - 1991

Skills
Project Delivery, Broadcast, Video, Digital Media, Streaming Media, Content encryption, Digital Rights..., MPEG, Digital TV, Broadcast Television, Digital Asset Management, Web Video, IPTV, Television, DRM, Integration, Sound, Video Servers, Digital Video, VOD, Cloud Computing, Satellite, New Media, Broadcast Engineering, Solution Architecture, Transcoding, Professional Services, Video Production, Multimedia, Post Production, Content Strategy, Strategic Partnerships, Media Analysis, Encryption, Specifications, System Architecture, Interactive TV, IP, HD Video, Pre-sales, Mobile Devices, Set Top Box, Content Management, Solution Selling, Salesforce.com, Broadband, Content Delivery, Storage

Education
Georgia Institute of Technology   1980 — 1982
Bachelor of Science (BSc), EE

University of Connecticut
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.8

Experience
CIBC  January 2005 - February 2015
CIBC  January 2005 - February 2015
HP Canada  April 2003 - January 2005
IBM Canada   October 2000 - April 2003

Skills
ITIL, Active Directory, Microsoft Office, Process Improvement, Business Analysis, Software Documentation, Technical Support, Customer Service, Outlook, Windows, Servers, Windows Server, SharePoint, System Deployment, Incident Management, Citrix, Business Continuity..., ServiceNow, Networking, Technical Training, Large Group Facilitation, IT Hardware Support, Computer Hardware..., Wireless Networking, Windows XP, Hardware, Vendor Management, Infrastructure, Disaster Recovery, Laptops, IT Service Management, Management, IT Operations, Troubleshooting

Education
George Brown College   2003 — 2003
Network and System Administration/Administrator, 4.0

Indus System Computer Training Institute   1999 — 2001
Computer Network Support Analyst - MCSE, Computer Systems Networking and Telecommunications, A

Experience
University of Electronic Science and Technology of China  December 2013 - Present
Telfer School of Management - École de gestion Telfer  June 2013 - December 2013
McGill University  September 2009 - December 2013
Telfer School of Management, University of Ottawa  January 2012 - September 2012
IBM Canada   January 2012 - September 2012
McGill University  September 2010 - December 2010
Harbin Institute of Technology  September 2007 - August 2009

Skills
LaTeX, Matlab, Signal Processing, Machine Learning, Simulink, Simulations, Algorithms, C, C++, Research, Java, Data Mining, Programming, R, Mathematical Modeling

Education
McGill University   2009 — 2013
PhD, Electrical and Computer Engineering

Harbin Institute of Technology   2007 — 2009
Master of Science, Electrical Engineering

Harbin Institute of Technology   2003 — 2007
Bachelor, Electrical Engineering

Experience
IBM Canada   July 2014 - March 2015
Via Christi Health  May 2014 - June 2014
Gulfport Memorial Hospital  August 2013 - April 2014
Accenture  September 2012 - August 2013
Martha Jefferson Hospital  March 2012 - May 2012
Children's Hospital Los Angeles CHLA  October 2011 - March 2012
Vail Valley Medical Center  January 2011 - October 2011
University of Alabama at Birmingham  July 2010 - November 2010
Cerner Inc.   November 2007 - February 2009
Cerner Corporation  January 2005 - November 2007

Skills
Testing, Cerner, Quality Assurance, EHR, Project Management, EMR, Healthcare, Information Technology, Regression Testing, Visio, Troubleshooting, Business Intelligence, Software Quality..., Requirements Analysis, MS Project, Visual Basic, Software Documentation, Integration Testing, Ambulatory, People Skills, CPOE, Training, GoLive, Healthcare Information..., User Acceptance Testing, Software Implementation, SDLC, Test Strategy, SharePoint, Systems Analysis, Integration, Quality Center, Test Planning, System Testing, Requirements Gathering, Test Management, HIPAA, Software Project...

Education
DeVry University   2000 — 2005
BA, Conputer Information Systems (CIS)

Experience
IBM Canada   2008 - Present
IBM Canada Ltd.  May 2008 - February 2014
IBM Global Services  May 1997 - May 2008

Skills
IT Service Management, PMO, Project Delivery, IT Management, Requirements Analysis

Education
École de technologie supérieure   1994 — 1997
Certificate, Telecomm

Experience
IBM  January 2012 - Present
IBM Canada   March 2010 - April 2012
IBM Canada Ltd.  May 1997 - June 2010
AEGON Canada / Transamerica  May 1996 - May 1997
Children's Aid Society of Toronto  September 1990 - May 1997

Skills
Speech Writing, Internal Communications, Strategic Communications, Media Relations, Social Media, Corporate Social..., Marketing Communications, Communication Training, Communications Planning, Corporate Communications, Integrated Marketing, Public Relations, Messaging, Content Development, Thought Leadership, Social Media Marketing, Blogging, Crisis Communications, Press Releases, Marketing Management, Social Networking, Digital Marketing, Marketing Strategy

Education
Ohio University   1988 — 1989
Master of Science, Journalism

Eastern Nazarene College   1982 — 1986
Bachelor of Arts (B.A.), Communication and Media Studies

Experience
Cossette  2004 - 2011
IBM Canada   2002 - 2004
PricewaterhouseCoopers  1991 - 2002
Jeune Chambre de commerce de Montréal  1992 - 1997

Skills
Marketing Strategy, Strategic Communications, Strategic Planning, Marketing Communications, Change Management, Organizational..., Organizational..., Project Management, Management Consulting, Business Strategy, Business Development, Digital Marketing, Marketing, Organizational..., Strategy

Education
HEC Montréal
M.Sc.

McGill University
B.A.

Collège Jean-de-Brébeuf
DEC

Experience
IBM Canada   August 2014 - Present
IBM  July 2008 - August 2014
Nortel Networks  October 1997 - June 2008
Nortel Networks  January 2004 - April 2008
Nortel Networks  1997 - 2004
Nortel Networks  1997 - 2002
Corel Corporation  1996 - 1997
Corel Corporation  1995 - 1996

Skills
Business Intelligence, SIP, Test Automation, Solaris, Telecommunications, Perl, Unix, Agile Project Management, Integration, Scrum, Testing, Software Project..., Software Development, Enterprise Software, Software Engineering

Education
University of Guelph   1989 — 1994
BA Geography, Geography, History

Fleming College   1994 — 1995
Post Graduate Diploma, Geographic Information Systems

Experience
J Walter Thompson Canada Advertising and Media   May 2015 - Present
Institute for Clinic Evaluative Studies Sunnybrook   February 2015 - April 2015
Discount Car and Truck Rental  April 2013 - July 2014
St Marys Cement  October 2012 - January 2013
Rogers Communications  November 2005 - June 2012
Media Spawn   September 2003 - November 2005
IBM Canada   June 2002 - September 2003

Skills
Telecommunications, VoIP, Computer Network..., IP, Wireless, GSM, Network Design, MPLS, Switches, Call Centers, Service Delivery, Cisco Technologies, Managed Services, Telephony, Technical Support, Help Desk Support, Active Directory, Windows Server, ITIL Certified, VMware ESX, Microsoft Exchange, Blackberry Enterprise..., System Administration, System Deployment, Network Administration, Commercial Aviation, Computer Hardware, Wilderness First Aid..., DHCP, VPN, OS X, Dell PowerEdge Servers, Router Configuration, CCNA, Cisco IOS, Networking, Troubleshooting, Servers, VMware, DNS, Hardware, Operating Systems, Citrix, Management, Virtualization, Group Policy, SharePoint, Blackberry, Printers, Leadership

Education
Ryerson University   1992 — 1998
Bachelor of Business Administration (B.A.A.), Information Technology

Harvard University   2014 — 2015
Certificate, Computer Science

Harvard University   2014 — 2014
Political Science, Political Science and Government

ITIL   2012 — 2012
ITIL Foundations, ITIL, 70%

Humber College   2013 — 2013
Master of Library & Information Science (M.L.I.S.), Information Technology

international house   2011 — 2011
french level 1, French Studies, A+

Experience
Cascades  March 2013 - Present
IBM Canada   March 2013 - Present
Sephora  September 2011 - January 2013
IBM  July 2006 - September 2011
Pfizer  May 2010 - May 2011
Maple Leaf Foods Inc  February 2009 - April 2010
Pergo  November 2008 - January 2010
Pratt & Whitney  October 2007 - November 2007
Axcan Pharma  March 2007 - July 2007
McGregor Socks   January 2007 - March 2007

Skills
ERP, SAP R/3, SAP, Business Process, Cross-functional Team..., Project Management, Project Planning, SD, SAP ERP, SAP FI, Management, SAP Implementation, ABAP, Manufacturing, SAP BW, Financial Reporting, SAP Netweaver, Business Intelligence, IDOC, Business Analysis

Education
HEC Montréal   2006 — 2009
DESS, Management/Gestion

Universidad de Los Andes   1991 — 1996
Engineer, Industrial Engineer

Experience
IBM Canada   July 2004 - Present
Kraft Foods  2002 - 2004
DAIS Infotech   1996 - 2000

Skills
Siebel, OBIEE, Business Intelligence, Business Analysis, Integration, Data Conversion, ETL, Techno Functional..., EAI, IT Strategy, Data Migration, CRM, Pre-sales, Enterprise Architecture, Agile Methodologies, Data Modeling, Software Project..., Oracle

Education
Gulbarga University
B.E

University of Madras
BS

Experience
Metal Supermarkets  February 2010 - Present
IBM Canada   March 2006 - January 2010
Accor Services Perú   January 2004 - December 2005
Baan Perú   April 2000 - August 2003
Philips Peruana - Philips Electronics   September 1998 - March 2000

Skills
ITIL Certified, Networking, Project Coordination, Project Planning, Microsoft SQL Server, Project Management, Windows Server, Windows 7, Active Directory, Budget, Cisco Routers, Visual Basic, Microsoft Office, Terminal Server, Purchasing, Antivirus, Problem Solving

Education
Sheridan College   2008 — 2009
Certification, Project Management, B

George Brown College   2007 — 2008
Network Specialist, Computer Systems and Networking, A

Universidad de San Martín de Porres   1991 — 1998
Bachelor's degree, Computer and Information Sciences and Support Services, B

Experience
Great North Consulting   2010 - Present
IBM Canada Ltd  2008 - 2009
IBM Canada   2006 - 2007
IBM Global Financing  January 2004 - September 2006
2003-2004  2003 - 2004
IBM Global Financing  2002 - 2003
IBM Canada Ltd.  1999 - 2002
IBM Canada Ltd / Direct Marketing   1998 - 1999
IBM Canada Ltd / Direct Marketing   1997 - 1998
IBM Canada Ltd / Direct Marketin   1994 - 1997

Skills
Process Improvement, Cross-functional Team..., Leadership, Management, CRM, Business Process

Education
HEC Montréal   2009 — 2010

Hertzing Institute   1993 — 1994
Programming

Vanier College
D.E.C, Social Sciences

Experience
CN  July 2010 - Present
IBM Canada   August 2005 - July 2010
IBM  August 2005 - July 2010

Skills
SAP Netweaver, SAP Portal, SAP ERP, AIX, SAP R/3, SAP, Unix, Oracle, SAP Basis, SAP BW, ECC, SAP Implementation, SAP XI, SAP BI, Business Intelligence

Education
Dawson College   2002 — 2005
Bachelor's degree, Computer Science

Experience
eHealth Ontario  June 2015 - Present
IBM Canada Ltd.  April 2013 - May 2015
Bell Canada  December 2008 - April 2013
IBM Canada   February 2007 - November 2008
DataHive Inc. Canada   August 2004 - February 2007
Industrial and Commercial Bank of China  July 1993 - March 2003

Skills
Cisco Technologies, Switches, Networking, Cisco Routers, Firewalls, Load Balancing, VPN, OSPF, Network Architecture, WAN, Network Design, Routers, CCNP, BGP, Cisco IOS, Routing

Education
Harbin Engineering University   1989 — 1993
Bachelor of Science (B.S.)

Experience
Accenture  June 2014 - Present
IBM Canada Ltd.  January 2013 - June 2014
IBM Canada   January 2011 - January 2013
IBM Canada   April 2008 - January 2011
Alsquare Scientific inc   April 2009 - August 2010
IBM Canada   December 2004 - March 2008
SPIE Communications   September 2002 - June 2004
Ericsson  May 1999 - August 2002

Skills
Business Development, Solution Selling, Business Intelligence, Virtualization, Pre-sales, Telecommunications, Channel, Cloud Computing, SaaS, Account Management, Solution Architecture, Negotiation, Strategy, IT Service Management, Outsourcing, CRM, IT Strategy, Selling, Sales Operations, Sales

Education
EMLYON Business School   1997 — 1999
Master, Management

Institut polytechnique de Grenoble   1994 — 1997
Master of Science, Electronics & Telecommunications

Lycée Clémenceau / Nantes   1991 — 1994
Maths / Physics / Chemistry

Experience
IBM Canada   July 2015 - Present
CGI  December 2007 - July 2015
Code 6   March 2013 - September 2013
Gildan  January 2007 - December 2007
Purkinje  July 2006 - January 2007
IBM La Gaude   2004 - 2005

Skills
VMware, Active Directory, Virtualization, Hyper-V, Windows, SQL Server, Integration, Windows Server 2008, Cloud Computing, Disaster Recovery, Architecture, ITIL, vSphere, VMware ESX, IT Service Management, System Administration, Linux, Windows Server, XP, TCP/IP, SAN, High Availability, Citrix, Microsoft Technologies, SCCM, Data Center, Solution Architecture, Technical Architecture, Server Consolidation, P2V, vCenter, Server Virtualisation, Platespin, Blade Servers, Microsoft SQL Server, Servers, System Deployment, DNS, Server Architecture, Cluster, Infrastructure, Storage Area Networks, IT Management, Solaris, IT Operations, Storage, IIS, Architectures, Virtualisation

Education
Delta College   1994 — 1995
AEC, IT

Experience
Novatherm Inc   September 2014 - Present
IBM Canada   March 2005 - September 2014
Fenclo   2004 - 2005
Indeck Boiler Corporation   2002 - 2004
Volcano Technologies   1999 - 2002
Coen Company  1997 - 1999

Skills
Solution Selling, New Business Development, Business Development, CRM, Enterprise Software, Gestion de projet, Account Management, Ingénierie, Sales, Management, Strategy, Sales Management, Professional Services, Cloud Computing, Développement commercial, Business Intelligence, Planification..., Project Management, Vente

Education
Université de Montréal - HEC Montréal   1998 — 2000
Master of Business Administration (M.B.A.)

Université de Montréal - Ecole polytechnique de Montréal   1989 — 1993
Bachelor of Engineering (B.Eng.)

Experience
EMC  April 2015 - Present
IBM Canada   January 2014 - April 2015
Vin Blanc   March 2003 - March 2015
IBM Canada Ltd.  November 2010 - December 2013
Mainland Information Systems  September 2006 - November 2010
Bell Business Solutions  April 2005 - August 2006
IBM  November 1996 - May 2003

Skills
Thought Leadership, Technology Innovation, Enterprise Solution..., Storage, Virtualization, Professional Services, Storage Area Networks, NetApp, Pre-sales, Solution Selling, Servers, SAN, VMware Infrastructure, Enterprise Architecture, Solution Architecture, vSphere, Storage Virtualization, VMware, NAS, VMware ESX, Cloud Computing, Netbackup, TSM, Clariion, Deduplication, Key Account Management, Backup Solutions, Strategy, Disaster Recovery, CommVault, Backup Exec, High Availability, DS4000, VMware vSphere, Private Cloud, Complex Deal Creation, Data Domain, Enterprise Software, Data Center, IT Strategy, Management, Enterprise Storage, SaaS, Partner Management

Education
California Pacific University   1998 — 2002
Master of Business Administration (M.B.A.)

DeVry Institute of Technology   1993 — 1996
Bachelor's Degree

Experience
General Dynamics Land Systems Canada  August 2004 - Present
Maple Leaf Foods Inc  June 1991 - October 1994
IBM Canada   January 1989 - December 1990

Skills
Program Management, Maintenance & Repair, Military, DoD, Information Assurance, Systems Engineering, Defense, Electrical Engineering, Data Analysis, Data Management, Contract Negotiation, Editing, Troubleshooting, Technical Writing, Provisioning, Schedules, Palletizing, Resistance Welding, Reliability, Religious Studies, Chaplaincy, Small Group Counseling, Pastoral Care

Education
Huron University College   2013 — 2021
Master's Degree, Theology/Theological Studies (M.Div), 86% (So Far)

Fanshawe College   1988 — 1991
Technical Diploma, Electrical and Electronics Engineering

Experience
IBM  February 2005 - Present
IBM Canada   2000 - 2005
Ernst & Young  August 1998 - 2000

Skills
Business Transformation, Management Consulting, Program Management, Outsourcing, Strategy, Integration, Business Process..., IT Strategy, Consulting, Management, Business Analysis, Change Management, Business Case, People Management, Contract Negotiation, CRM

Education
Indiana University of Pennsylvania   1996 — 1997
MBA, Finance

Gujarat University   1990 — 1994
BE, Civil Engineering

Experience
CrossView Inc.  November 2009 - Present
BMO Finacial Group   January 2009 - October 2009
IBM Canada   July 2000 - November 2008
Xiexing Development Corporation   September 1993 - March 2000
Xinxiang Computer Corp.   May 1993 - November 1993
New Technology institute, Xiamen University   August 1991 - April 1993

Skills
DB2, Databases, Websphere, WebSphere Application..., Java Enterprise Edition

Education
Fudan University   1988 — 1991
M.S., Software Engineering

Experience
MDA Conseil inc.   November 2010 - Present
Desjardins  September 2011 - July 2012
Standard Life  February 2011 - May 2011
Banque Laurentienne  November 2010 - January 2011
CIA - Montreal   October 2005 - June 2009
FCDQ Desjardins   October 2005 - May 2009
IBM Canada   March 2000 - July 2005
IBM Canada   August 1998 - March 2000
Montreal Stock exchange  May 1998 - July 1998
ISM Canada  May 1996 - May 1998

Skills
Business Intelligence, Integration, Outsourcing, Management Consulting, MS Project, Information Technology, Databases, Management, Architectures, Information Security, Infrastructure, Leadership, IT Operations, Strategic Planning, IT Strategy, Enterprise Architecture, Solution Architecture, Executive Management

Education
HEC Montréal   1994 — 1994
Programme accéléré d'administration d'entreprise (approche MBA)

Université de Montréal - Ecole polytechnique de Montréal   1972 — 1976
Masters Engineering (M.Ing.), Computer science

Université de Montréal - Ecole polytechnique de Montréal   1967 — 1972
Bachelor Engineering (B.SC.A.), Electrical engineering

Experience
Royal Bank of Scotland  September 2011 - August 2012
IBM Canada   August 2007 - August 2011
IBM UK  May 2006 - August 2007
ING DIRECT Australia  April 2005 - July 2005
HBOS  July 1997 - August 2000
Scottish Equitable   1994 - 1997

Skills
Virtualization, AIX, Technical Architecture, Disaster Recovery, Cluster, Solution Architecture, Data Center, Project Delivery, Enterprise Architecture, Storage, Infrastructure, Unix Shell Scripting, Solaris, Server Consolidation, HACMP, Cloud Computing, Linux, Server Architecture, Storage Area Networks, Data Migration, Vendor Management, IT Strategy, Pre-sales, System Deployment, Red Hat Linux, Service Delivery, Shell Scripting, High Availability, Architecture, Ksh, Integration, Unix, Enterprise Storage, IT Management, Sun, Systems Management, Servers, SAN, IBM AIX

Education
George Heriot's School   1983 — 1991

Edinburgh Napier University
BA, Business Administration

Experience
Motovan Corporation  October 2004 - Present
IBM  2002 - 2004
IBM  January 1993 - May 2002
IBM Canada   1994 - 2002

Education
   1974 — 1975
Administration des affaires

CÉGEP Bois de Boulogne   1971 — 1974
DEC

Collège Laval   1966 — 1971

Experience
eLoyalty, a TeleTech Company  June 2014 - Present
eLoyalty  September 2011 - June 2014
IBM Canada   August 2006 - September 2011
IBM  2006 - September 2011
IBM Global Services  2006 - September 2011
VMC Consulting  2004 - 2006
DeVry Inc.  2001 - 2004
Cable & Wireless Barbados   1979 - 1998

Skills
Cisco Technologies, Cisco Call Manager, Cisco Interaction..., Asterisk VOIP Server, Active Directory, Cisco Routers, Cisco ASA Firewall, Cisco UCCE, Cisco ICM, Cisco CVP, Cisco IP/IVR, Cisco UCCX, Computer Hardware, Contact Center..., Cisco Contact Center..., VMware ESX, VMware Workstation, Microsoft Exchange, Microsoft SQL Server

Education
DeVry Institute of Technology   1998 — 2001
Electronic Engineering Technology

Experience
Sandoz  March 2014 - Present
IBM Canada   2015 - 2015
IBM Canada   2015 - 2015
Sandoz  May 2013 - March 2014
Sandoz  May 2011 - May 2013
HEC Montréal  January 2011 - April 2011

Skills
Project Management, Pharmaceutics, Operations Management, Procurement, Supply Chain, Chemical Engineering, Decision Support Tools, Research and Development, Third Party...

Education
HEC Montréal   2010 — 2012
Master of Science (MSc), Operations and Production Management

Fudan University   2009 — 2009
Academic Term - Bachelor's degree, Asia-Pacific Economy and Logistics

CEFAM   2008 — 2009
Bachelor of Business Administration (BBA), International Business

École nationale supérieure des ingénieurs en arts chimiques et technologiques   2004 — 2007
Engineer's degree, Chemical Engineering and Chemistry

Experience
IBM Canada   May 2015 - Present
IBM Canada Ltd.  November 2012 - April 2015
IBM Canada Ltd.  August 2010 - November 2012
Queen's School of Business  May 2009 - May 2010
CSC Consulting  2005 - 2009
Aricent  January 2004 - May 2004
Inde-Dutch Systems India Limited   June 2003 - July 2003

Skills
Insurance, Banking, Business Analysis, Strategy, Contact Center Strategy, Business Process, Business Process..., Business Strategy, Roadmap, Requirements Analysis, Process Mapping, Contact Centers, Cost Analysis, Mentoring, Six Sigma, Quality Assurance, Consulting

Education
George Brown College   2014 — 2014

Queen's University   2009 — 2010
Master of Business Administration (M.B.A.)

Thapar Institute of Engineering and Technology   2001 — 2005
BE

Experience
BC Hydro  May 2014 - Present
IBM Canada   June 2011 - April 2014
IBM India  July 2009 - May 2011
Intelligroup Asia Pvt Ltd  2008 - 2009
IBM India pvt Ltd  May 2005 - October 2007

Skills
ABAP, SAP, SAP R/3, SAP Netweaver, SAP ERP, Requirements Analysis, SAP Implementation, Solution Architecture, Oracle, ERP, PL/SQL, Business Intelligence, SAP Workflow, SD, SRM, IDoc, Integration, Consulting, Business Process

Education
Hochschule Reutlingen   2002 — 2004
Master's degree

zpp school

Experience
IBM Canada   April 2015 - Present
IBM Canada Ltd.  October 1999 - April 2015
George Brown College  1993 - 1997
George Brown College  1993 - 1997
George Brown College  1993 - 1997
George Brown College  1993 - 1997

Skills
Service Delivery, Global Delivery, Project Management, Program Management, Business Analysis, PMP, Business Transformation, IT Strategy, Outsourcing, Business Process, Vendor Management, Operations Management, Change Management, Leadership, Strategic Leadership, Team Building, Team Leadership, Strategic Planning, IT Outsourcing, Outsourcing Management, Resource Management, IT Security Operations, PMO Development, PMO Services, IT Audit, Data Security, Privacy Compliance, Business Process..., Process Optimization, Governance, Project Delivery, PMO, Project Portfolio..., CRM, Requirements Analysis, Solution Architecture, Requirements Gathering

Education
George Brown College

Experience
Allen Gray Auxiliary Hospital   May 2010 - April 2011
Bantrel Constructors  October 2008 - May 2010
Sherritt International  February 2007 - October 2008
IBM Canada   2004 - 2007
Convergys  January 2002 - May 2004

Skills
Accounting, Managerial Finance

Education
Northern Alberta Institute of Technology   2006 — 2010
CGA Accounting Courses, Accounting and Finance

Help Desk Institute   2005 — 2005
Certified Help Desk Analyst, Customer Service Management

Delhi College of Engineering   1993 — 1993
Diploma in Hardware Repair and Maintenance, Computer and Information Sciences and Support Services

National Institute of Information Technology   1991 — 1993
Diploma in System Management, Computer Science

Manglore University   1988 — 1991
Bachelor's degree in Business Management, Business Administration and Management, General

Experience
IBM Canada   June 2015 - Present
IBM Global Technical Services   February 2011 - June 2015
NAPA UAP   2007 - 2010
ABITIBI Consolidated  2001 - 2006
YKK CANADA INC.   1988 - 2000

Skills
ERP, Servers, Team Management, Process Improvement, System Administration, Data Center, Networking, Disaster Recovery, Change Management, Infrastructure, Management, IT Operations, IT Management, Analysis

Education
AMA Canadian Management Centre, Montreal
Management Skills and Techniques

Collège de Bois-de-Boulogne, Montreal
Certificate in Effective Supervision

Dawson College
Certificate in Real Estate Studies

Dawson College
Studies in Social Sciences

Exit Certified, Montreal
Veritas Net Backup

Group CCL International, Montreal
Français langue seconde

IBM, Montreal
RPG II Additional Topics

IBM, Montreal
RPG II Programming Basics

JBA Quebec Inc., Montreal
JBA Knowledge Base/IQ Objects

SCOOP Enterprises, Laval
AS/400 Security/Advanced Work Management

Experience
IBM Canada   November 2007 - May 2010
Leon's Furniture Superstore   September 2003 - November 2007

Skills
Active Directory, Windows Server, Technical Support, Service Desk, BMC Remedy, Citrix, ITIL, VMware, Networking, Windows XP, Disaster Recovery, Troubleshooting, Windows 7

Education
triOS College   2010 — 2011
Diploma, Network Specialist

George Brown College   2003 — 2007
Computer Systems Technician, IT

Experience
TD  October 2014 - Present
BMO Financial Group  July 2014 - September 2014
TD Bank  June 2012 - June 2014
CGI  February 2012 - May 2012
IBM Canada   June 2010 - February 2012
Accenture  October 2006 - May 2010
WNS Global Services (First Magnus Financial Coporation)   November 2005 - September 2006
Steria Group working for Royal Bank of Scotland   August 2004 - November 2005
General Electric (GE)   June 2002 - July 2004

Skills
PMO, PMP, Project Portfolio..., Project Delivery, IT Strategy, SDLC, ITIL, Vendor Management, IT Service Management, Service Delivery, Solution Architecture, Program Management, Business Analysis, Global Delivery, Business Process..., Requirements Analysis, Integration, Resource Management, Outsourcing, MS Project, IT Outsourcing

Education
Delhi University
B.Sc

Delhi University
MBA, Information Technology

Delhi University
PGDBM, Business Management

Experience
Eurêka! Experts   December 2010 - Present
R3D  April 2011 - May 2013
GE Capital  August 2009 - November 2010
IBM Canada   December 2006 - August 2009
Capgemini  March 2005 - October 2006
Accenture  March 2000 - February 2005
Vulcain Services   September 1998 - February 2000
Trans American Brokers   March 1994 - August 1998

Skills
Change Management, IT Strategy, IT Service Management, ERP, Contract Negotiation, Account Management, Outsourcing, Program Management, Business Analysis, Team Leadership, Business Strategy, ITIL, Leadership d'équipe, Stratégie IT, Management services IT

Education
EPITA: Ingénierie Informatique   1987 — 1992
Génie Logiciel - Software Development and QA, M.Sc Software Engineering & Project Management, M.Sc PM

Apple certification
Apple Certified Mac Management

Experience
Desjardins  January 2013 - Present
National Bank of Canada  August 2010 - January 2013
Banque Nationale  January 2008 - August 2010
IBM Canada   October 2003 - December 2007
Banque Nationale  October 2000 - October 2003
Banque Nationale  October 1998 - 2000

Skills
Banking, Risk Management, Business Analysis, Credit, Portfolio Management, PMO, Governance, Credit Risk, Business Process, Financial Analysis, Project Portfolio..., Retail Banking

Education
Institut canadien des valeurs mobilières
Cours sur les valeurs mobilières du Canada, Mention d'honneur

École des sciences de la gestion (ESG UQAM)   1993 — 1996
Baccalauréat en administation, Concentation Finances

Experience
IBM Canada   October 2009 - Present

Education
Fleming College
Business Administration