eLoyalty Company
Industry: Company
DescriptionMattersight Corporation, formerly known as eLoyalty, is a publicly traded company that provides SaaS-based enterprise behavioral analytics software. Its software focuses on customer-employee interaction and behavior. The company is headquartered in Chicago, Illinois and was founded in 1994. CEO: Kelly D. Conway (May 1999–) Headquarters: Chicago, IL Chief people officer: Melissa Moore Parent organization: NICE Systems Inc. Subsidiaries: eLoyalty Corp (Australia) Pty. Ltd, SVPs: Doug Brown (Software Development), Melissa Moore
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eLoyalty Employees
Employee
Years
Job
Industry
Valerie Shaw Valerie Shaw's eLoyalty Experience January 1997 - November 2003
Job Big Data and Cyber Analytics Enterprise Manager at Novetta
Industry Management Consulting
Experience
Broadcasting June 2004 - January 2010
eLoyalty January 1997 - November 2003
Texas Instruments (now Sterling Software) February 1995 - January 1997
Group Bull (formerly Honeywell) August 1992 - January 1995
Oracle November 1990 - June 1992
McAuto ( EDS now HP) 1986 - 1990
Skills
Leadership, Social Media, Advertising, Entrepreneurship, Sales, Strategic Partnerships, Marketing Strategy, Management, Strategic Planning, Public Speaking, Event Planning, Public Relations, Nonprofits, Strategy, Customer Service, Marketing, Program Management, CRM, Start-ups, Solution Selling, Account Management, Go-to-market Strategy, Social Media Marketing, E-commerce, Small Business
Education
Clemson University
Bachelor of Arts (B.A.), Economics
Clemson University - College of Business and Behavioral Science
Economics
Broadcasting June 2004 - January 2010
eLoyalty January 1997 - November 2003
Texas Instruments (now Sterling Software) February 1995 - January 1997
Group Bull (formerly Honeywell) August 1992 - January 1995
Oracle November 1990 - June 1992
McAuto ( EDS now HP) 1986 - 1990
Skills
Leadership, Social Media, Advertising, Entrepreneurship, Sales, Strategic Partnerships, Marketing Strategy, Management, Strategic Planning, Public Speaking, Event Planning, Public Relations, Nonprofits, Strategy, Customer Service, Marketing, Program Management, CRM, Start-ups, Solution Selling, Account Management, Go-to-market Strategy, Social Media Marketing, E-commerce, Small Business
Education
Clemson University
Bachelor of Arts (B.A.), Economics
Clemson University - College of Business and Behavioral Science
Economics
Monica Mata Monica Mata's eLoyalty Experience 2011 - September 2012
Job at
Industry Information Technology and Services
Experience
Apple November 2012 - Present
eLoyalty 2011 - September 2012
Skills
Help Desk Support, Cisco Technologies, Java, Requirements Gathering, Microsoft SQL Server
Education
Austin Community College 2009 — 2011
Associates, Computer Science
Apple November 2012 - Present
eLoyalty 2011 - September 2012
Skills
Help Desk Support, Cisco Technologies, Java, Requirements Gathering, Microsoft SQL Server
Education
Austin Community College 2009 — 2011
Associates, Computer Science
Brett Greathouse Brett Greathouse's eLoyalty Experience January 1999 - September 2003
Job President @ Touchpoint Solutions. A Salesforce.com Solutions Partner.
Industry Program Development
Experience
CompassX Group March 2014 - March 2015
Blue Shield of California March 2009 - December 2009
DirecTV August 2008 - December 2008
UnitedHealth Group March 2007 - August 2008
PacifiCare Health Systems 2003 - 2008
UnitedHealth Group September 2003 - February 2006
PacifiCare 2002 - 2005
eLoyalty January 1999 - September 2003
PricewaterhouseCoopers 1998 - 1998
Skills
Metrics, CRM, Project Management, Salesforce.com, Software Development, Business Process, Consulting, Software Deployment, Analytics, Cloud Computing, Leadership, Software Documentation, Enterprise Software, Strategy, Databases, Process Improvement, Strategic Partnerships, Call Centers, PMO, Data Warehousing
Education
Brigham Young University 1992 — 1998
BS, Business
Brigham Young University 1992 — 1998
Bachelor's degree, Business Administration and Management, General
CompassX Group March 2014 - March 2015
Blue Shield of California March 2009 - December 2009
DirecTV August 2008 - December 2008
UnitedHealth Group March 2007 - August 2008
PacifiCare Health Systems 2003 - 2008
UnitedHealth Group September 2003 - February 2006
PacifiCare 2002 - 2005
eLoyalty January 1999 - September 2003
PricewaterhouseCoopers 1998 - 1998
Skills
Metrics, CRM, Project Management, Salesforce.com, Software Development, Business Process, Consulting, Software Deployment, Analytics, Cloud Computing, Leadership, Software Documentation, Enterprise Software, Strategy, Databases, Process Improvement, Strategic Partnerships, Call Centers, PMO, Data Warehousing
Education
Brigham Young University 1992 — 1998
BS, Business
Brigham Young University 1992 — 1998
Bachelor's degree, Business Administration and Management, General
Joe Zick Joe Zick's eLoyalty Experience 1999 - 2006
Job Owner, President at JPZ Consulting Services, LLC>
Industry Information Technology and Services
Experience
JPZ Consulting Services, LLC> June 2011 - Present
TIAA-CREF March 2009 - June 2011
Tek Systems January 2008 - March 2009
KEANE 2006 - 2007
eLoyalty 1999 - 2006
NEC 1985 - 1999
NEC 1985 - 1999
NEC 1985 - 1999
Skills
Business Process..., Program Management, Vendor Management, Business Analysis, SDLC, PMO, IT Strategy, Business Intelligence, Process Improvement, Project Management, Software Project..., Project Portfolio..., PMP, Integration, Management, Requirements Analysis
Education
Franklin Pierce University
Bachelor, Business Admin
Southern New Hampshire University
Master, Business Admin
JPZ Consulting Services, LLC> June 2011 - Present
TIAA-CREF March 2009 - June 2011
Tek Systems January 2008 - March 2009
KEANE 2006 - 2007
eLoyalty 1999 - 2006
NEC 1985 - 1999
NEC 1985 - 1999
NEC 1985 - 1999
Skills
Business Process..., Program Management, Vendor Management, Business Analysis, SDLC, PMO, IT Strategy, Business Intelligence, Process Improvement, Project Management, Software Project..., Project Portfolio..., PMP, Integration, Management, Requirements Analysis
Education
Franklin Pierce University
Bachelor, Business Admin
Southern New Hampshire University
Master, Business Admin
Leslie Ohnstein, PHR Leslie Ohnstein, PHR's eLoyalty Experience October 2007 - March 2009
Job Human Resources at National Restaurant Association
Industry Human Resources
Experience
National Restaurant Association April 2013 - Present
Chicago Zoological Society October 2009 - October 2012
eLoyalty October 2007 - March 2009
BAI August 1997 - September 2007
Chapman & Cutler February 1992 - July 1997
Skills
Benefits Administration, Payroll, Employee Relations, Recruiting, Performance Management, Onboarding, Team Building, Process Improvement, Leadership, Change Management, Management, Talent Acquisition, Employee Engagement, Talent Management, Human Resources, Training
Education
Illinois State University 1986 — 1987
Bradley University 1981 — 1985
National Restaurant Association April 2013 - Present
Chicago Zoological Society October 2009 - October 2012
eLoyalty October 2007 - March 2009
BAI August 1997 - September 2007
Chapman & Cutler February 1992 - July 1997
Skills
Benefits Administration, Payroll, Employee Relations, Recruiting, Performance Management, Onboarding, Team Building, Process Improvement, Leadership, Change Management, Management, Talent Acquisition, Employee Engagement, Talent Management, Human Resources, Training
Education
Illinois State University 1986 — 1987
Bradley University 1981 — 1985
Mike Rochelle Mike Rochelle's eLoyalty Experience May 1999 - July 2001
Job Leadership and Management Consultant
Industry Management Consulting
Experience
Mike Rochelle and Associates January 1998 - Present
Avanade February 2011 - February 2013
Microsoft Corporation October 2009 - October 2010
Microsoft Corporation May 2006 - February 2010
CBIZ Property Tax Solutions, LLC. April 2004 - May 2006
Transworld Consulting 2001 - 2002
eLoyalty May 1999 - July 2001
CBRE December 1993 - May 1999
Skills
Cloud Computing, Vendor Management, Enterprise Software, Marketing, Process Design, CRM, Strategy, IT Strategy, Business Development, Program Management, Integration, Leadership Development, SaaS, Leadership, Management, Account Management, Management Consulting, Team Building, Enterprise Architecture, Team Leadership, Project Planning, Project Management, Sales, ERP, Training, Coaching, Executive Management, Business Intelligence, Mergers & Acquisitions, Business Process..., Cross-functional Team..., Business Process, Change Management, Consulting, Process Improvement, Professional Services, Outsourcing, Business Analysis, Project Portfolio..., IT Management, Solution Selling, Governance, Information Technology, SDLC, Strategic Partnerships, Virtualization, Product Management, Start-ups, Business Strategy, Organizational...
Education
Vital Smarts - Crucial Conversations Certified Consultant 2014 — 2014
Vital Smarts - Crucial Conversations Course 2013 — 2013
Franklin Covey Certified Facilitator 2000 — 2000
Covey’s 7 Habits of Highly Effective People, Organizational Leadership
Society for Information Management 1997 — 1997
Regional Leadership Forum, Organizational Leadership
Azusa Pacific University 1991 — 1994
MBA, Business Administration
Ambassador University 1985 — 1990
BA, Liberal Arts, Ambassador University
Mike Rochelle and Associates January 1998 - Present
Avanade February 2011 - February 2013
Microsoft Corporation October 2009 - October 2010
Microsoft Corporation May 2006 - February 2010
CBIZ Property Tax Solutions, LLC. April 2004 - May 2006
Transworld Consulting 2001 - 2002
eLoyalty May 1999 - July 2001
CBRE December 1993 - May 1999
Skills
Cloud Computing, Vendor Management, Enterprise Software, Marketing, Process Design, CRM, Strategy, IT Strategy, Business Development, Program Management, Integration, Leadership Development, SaaS, Leadership, Management, Account Management, Management Consulting, Team Building, Enterprise Architecture, Team Leadership, Project Planning, Project Management, Sales, ERP, Training, Coaching, Executive Management, Business Intelligence, Mergers & Acquisitions, Business Process..., Cross-functional Team..., Business Process, Change Management, Consulting, Process Improvement, Professional Services, Outsourcing, Business Analysis, Project Portfolio..., IT Management, Solution Selling, Governance, Information Technology, SDLC, Strategic Partnerships, Virtualization, Product Management, Start-ups, Business Strategy, Organizational...
Education
Vital Smarts - Crucial Conversations Certified Consultant 2014 — 2014
Vital Smarts - Crucial Conversations Course 2013 — 2013
Franklin Covey Certified Facilitator 2000 — 2000
Covey’s 7 Habits of Highly Effective People, Organizational Leadership
Society for Information Management 1997 — 1997
Regional Leadership Forum, Organizational Leadership
Azusa Pacific University 1991 — 1994
MBA, Business Administration
Ambassador University 1985 — 1990
BA, Liberal Arts, Ambassador University
Brian Wray Brian Wray's eLoyalty Experience June 2011 - October 2012
Job Director of Customer Collaboration Solutions Engineering at ShoreGroup
Industry Management Consulting
Experience
ShoreGroup August 2015 - Present
ShoreGroup September 2012 - Present
Wray Enterprises, Inc. January 2003 - Present
eLoyalty June 2011 - October 2012
inContact, Inc. March 2010 - June 2011
Cisco October 2008 - March 2010
4Front Systems May 2004 - November 2005
Cisco Systems April 1998 - May 2004
Skills
VoIP, Unified Communications, Cloud Computing, SaaS, Cisco Technologies, Telecommunications, Telephony, Call Center, Consulting, CRM, Networking, Team Leadership, Business Development, Business Intelligence, Managed Services, IVR, Switches, Management, Direct Sales, Professional Services, Pre-sales, Contact Centers, Selling, Strategy, Start-ups, Sales, Sales Operations, Channel Partners, Data Center, Solution Selling, Call Centers, IP, Real Estate, Senior Real Estate, Enterprise Software, ACD, SIP, Avaya, Cisco Call Manager, CTI, Team Management, Avaya Technologies
Education
East Carolina University 1994 — 1997
BS in Ind Tech, Architecture and Mechanical Design / Business Admin / Construction Mgmt, 3.8 Major; 3.3 Overall
Western Carolina University 1993 — 1994
Studied Physical Education and Criminal Justice
Garner Senior High School 1989 — 1992
High School Diploma, Soccer and Architechture
ShoreGroup August 2015 - Present
ShoreGroup September 2012 - Present
Wray Enterprises, Inc. January 2003 - Present
eLoyalty June 2011 - October 2012
inContact, Inc. March 2010 - June 2011
Cisco October 2008 - March 2010
4Front Systems May 2004 - November 2005
Cisco Systems April 1998 - May 2004
Skills
VoIP, Unified Communications, Cloud Computing, SaaS, Cisco Technologies, Telecommunications, Telephony, Call Center, Consulting, CRM, Networking, Team Leadership, Business Development, Business Intelligence, Managed Services, IVR, Switches, Management, Direct Sales, Professional Services, Pre-sales, Contact Centers, Selling, Strategy, Start-ups, Sales, Sales Operations, Channel Partners, Data Center, Solution Selling, Call Centers, IP, Real Estate, Senior Real Estate, Enterprise Software, ACD, SIP, Avaya, Cisco Call Manager, CTI, Team Management, Avaya Technologies
Education
East Carolina University 1994 — 1997
BS in Ind Tech, Architecture and Mechanical Design / Business Admin / Construction Mgmt, 3.8 Major; 3.3 Overall
Western Carolina University 1993 — 1994
Studied Physical Education and Criminal Justice
Garner Senior High School 1989 — 1992
High School Diploma, Soccer and Architechture
Kirk Knight's eLoyalty Experience 2011 - 2011
Job Call Center Systems Engineer at Assurant
Industry Information Technology and Services
Experience
Assurant January 2012 - Present
eLoyalty 2011 - 2011
Capital One 2002 - 2006
Skills
Call Centers, Program Management, Vendor Management, Cisco Technologies, IVR
Education
James Madison University
Assurant January 2012 - Present
eLoyalty 2011 - 2011
Capital One 2002 - 2006
Skills
Call Centers, Program Management, Vendor Management, Cisco Technologies, IVR
Education
James Madison University
Ron Wade Ron Wade's eLoyalty Experience 2007 - 2010
Job Strategic Innovation Executive at Salesforce.com
Industry Information Technology and Services
Experience
Salesforce.com 2011 - 2014
Booz & Company 2011 - 2011
Booz & Company 2010 - 2011
eLoyalty 2007 - 2010
JP Morgan Chase 2006 - 2007
JP Morgan Chase 2004 - 2006
Bank One 2003 - 2004
Bank One 2002 - 2003
Bank One 2001 - 2003
Electronic Data Systems 2000 - 2001
Skills
IT Strategy, Business Strategy, Program Management, Project Portfolio..., Agile Project Management, Business Process..., Process Optimization, Enterprise Software, Software Sales, Needs Analysis, Requirements Management, Project Estimation, Resource Estimation, Business Case..., Product Development, Technology Integration, Change Leadership, Business Relationship..., Strategic Leadership, Cross-functional Team..., Management Consulting, Sales Management, Investment Banking, Retail Banking, Private Banking, Commercial Banking, Capital Markets, Strategy, Change Management, Software Industry, Business Case, Partner Management, Financial Services, CRM, SaaS, Solution Architecture, Competitive Analysis, Requirements Analysis, E-commerce, Consulting, Leadership, Management, Process Improvement, Innovation
Education
Northwestern University - Kellogg School of Management 2004 — 2007
MBA, Technology Industry Management, Analytical Consulting, Management and Strategy
Ohio University 1993 — 1996
BBA, Finance
Embry-Riddle Aeronautical University 1991 — 1993
Private Pilot - Airplane Single Engine Land Rating
Salesforce.com 2011 - 2014
Booz & Company 2011 - 2011
Booz & Company 2010 - 2011
eLoyalty 2007 - 2010
JP Morgan Chase 2006 - 2007
JP Morgan Chase 2004 - 2006
Bank One 2003 - 2004
Bank One 2002 - 2003
Bank One 2001 - 2003
Electronic Data Systems 2000 - 2001
Skills
IT Strategy, Business Strategy, Program Management, Project Portfolio..., Agile Project Management, Business Process..., Process Optimization, Enterprise Software, Software Sales, Needs Analysis, Requirements Management, Project Estimation, Resource Estimation, Business Case..., Product Development, Technology Integration, Change Leadership, Business Relationship..., Strategic Leadership, Cross-functional Team..., Management Consulting, Sales Management, Investment Banking, Retail Banking, Private Banking, Commercial Banking, Capital Markets, Strategy, Change Management, Software Industry, Business Case, Partner Management, Financial Services, CRM, SaaS, Solution Architecture, Competitive Analysis, Requirements Analysis, E-commerce, Consulting, Leadership, Management, Process Improvement, Innovation
Education
Northwestern University - Kellogg School of Management 2004 — 2007
MBA, Technology Industry Management, Analytical Consulting, Management and Strategy
Ohio University 1993 — 1996
BBA, Finance
Embry-Riddle Aeronautical University 1991 — 1993
Private Pilot - Airplane Single Engine Land Rating
Tammy Seibert MBA, MSOD, PCC Tammy Seibert MBA, MSOD, PCC's eLoyalty Experience September 1999 - March 2001
Job HR Talent, Learning & Leadership Development
Industry Human Resources
Experience
Morningstar January 2015 - Present
Allstate December 2011 - January 2015
Internal and External Projects July 2003 - January 2012
Obama for America September 2011 - December 2011
Kaiser Permanente June 2009 - June 2011
American Red Cross July 2006 - July 2008
Diageo March 2001 - June 2003
eLoyalty September 1999 - March 2001
AT&T January 1995 - September 1999
Octo Design NA and UK 1994 - 1995
Skills
Organizational..., Leadership Development, Organizational..., Organizational Design, Coaching, Performance Management, Talent Management, Succession Planning, Change Management, Executive Coaching, Strategy, Training, Team Building, Management Consulting, Human Resources, Employee Engagement, Emotional Intelligence, Program Management, Leadership
Education
Fielding Graduate University 2009 — 2010
Certificate, Evidence Based Coaching
Loyola University Chicago 1996 — 1998
MSOD, Organization Development
Northwestern University - Kellogg School of Management 1997 — 1997
Certificate, Executive Education - Negotiation Strategies
Quinlan School of Business, Loyola University Chicago 1991 — 1993
MBA, Finance
Northern Illinois University 1985 — 1989
BS, Marketing
DePue High School 1981 — 1985
Morningstar January 2015 - Present
Allstate December 2011 - January 2015
Internal and External Projects July 2003 - January 2012
Obama for America September 2011 - December 2011
Kaiser Permanente June 2009 - June 2011
American Red Cross July 2006 - July 2008
Diageo March 2001 - June 2003
eLoyalty September 1999 - March 2001
AT&T January 1995 - September 1999
Octo Design NA and UK 1994 - 1995
Skills
Organizational..., Leadership Development, Organizational..., Organizational Design, Coaching, Performance Management, Talent Management, Succession Planning, Change Management, Executive Coaching, Strategy, Training, Team Building, Management Consulting, Human Resources, Employee Engagement, Emotional Intelligence, Program Management, Leadership
Education
Fielding Graduate University 2009 — 2010
Certificate, Evidence Based Coaching
Loyola University Chicago 1996 — 1998
MSOD, Organization Development
Northwestern University - Kellogg School of Management 1997 — 1997
Certificate, Executive Education - Negotiation Strategies
Quinlan School of Business, Loyola University Chicago 1991 — 1993
MBA, Finance
Northern Illinois University 1985 — 1989
BS, Marketing
DePue High School 1981 — 1985
Mike Wheeler Mike Wheeler's eLoyalty Experience June 1999 - April 2001
Job Senior Vice President Supply Chain and Chief Procurement Officer at Fluor Corporation
Industry Oil & Energy
Experience
Fluor Corporation November 2014 - Present
MW Wheeler and Associates, Inc. July 2014 - October 2014
Reliance April 2013 - June 2014
Reliance Industries Limited December 2010 - June 2014
MW Wheeler and Associates, Inc. January 2005 - December 2010
A.T. Kearney November 2001 - December 2004
eLoyalty June 1999 - April 2001
CSC Consulting March 1996 - June 1999
CSC - Index 1996 - 1999
Gemini Consulting August 1989 - March 1996
Skills
Performance Improvement, Business Alignment, Operational Excellence, Strategy, Financial Services, Outsourcing, Process Engineering, Business Process..., Procurement, Supply Chain, Business Process, CRM, Change Management, Petroleum, Strategic Sourcing, Process Improvement, Program Management, Gas, Spend Management, Operations Management, Vendor Management, Cross-functional Team..., Leadership, Global Sourcing, Restructuring, PMO, Consulting, Supply Chain..., Re-engineering, Strategic Consulting, Business Transformation, P&L Management, IT Strategy, Start-ups, Continuous Improvement, Forecasting, Quality Management, Process Simulation, Energy Industry, Sourcing, Materials Management, Business, Governance, Purchasing, E-procurement, Team Management, Contract Management, Project Management, Logistics, Business Process Mapping
Education
Coe College 1979 — 1982
BA, Business and Computer Science
Wartburg College 1977 — 1979
Undergraduate Studies, Accounting, Business Management
Fluor Corporation November 2014 - Present
MW Wheeler and Associates, Inc. July 2014 - October 2014
Reliance April 2013 - June 2014
Reliance Industries Limited December 2010 - June 2014
MW Wheeler and Associates, Inc. January 2005 - December 2010
A.T. Kearney November 2001 - December 2004
eLoyalty June 1999 - April 2001
CSC Consulting March 1996 - June 1999
CSC - Index 1996 - 1999
Gemini Consulting August 1989 - March 1996
Skills
Performance Improvement, Business Alignment, Operational Excellence, Strategy, Financial Services, Outsourcing, Process Engineering, Business Process..., Procurement, Supply Chain, Business Process, CRM, Change Management, Petroleum, Strategic Sourcing, Process Improvement, Program Management, Gas, Spend Management, Operations Management, Vendor Management, Cross-functional Team..., Leadership, Global Sourcing, Restructuring, PMO, Consulting, Supply Chain..., Re-engineering, Strategic Consulting, Business Transformation, P&L Management, IT Strategy, Start-ups, Continuous Improvement, Forecasting, Quality Management, Process Simulation, Energy Industry, Sourcing, Materials Management, Business, Governance, Purchasing, E-procurement, Team Management, Contract Management, Project Management, Logistics, Business Process Mapping
Education
Coe College 1979 — 1982
BA, Business and Computer Science
Wartburg College 1977 — 1979
Undergraduate Studies, Accounting, Business Management
Kieran Murphy's eLoyalty Experience November 2006 - December 2007
Job Health Information Exchange and Interoperability
Industry Nonprofit Organization Management
Experience
Hoag Health System & St. Joseph Health System December 2009 - Present
Nicasol December 2007 - December 2009
Healthphone Solutions December 2007 - December 2008
eLoyalty November 2006 - December 2007
UnitedHealth Group November 2006 - December 2007
Information Handling Services January 2006 - November 2006
Oracle/PeopleSoft June 2003 - January 2005
J.D. Edwards March 2000 - June 2003
International Monetary Fund September 1994 - March 2000
Skills
Health Information..., Healthcare Information..., Interoperability, Program Management, Enterprise Software, Business Analysis, Project Management, CRM, Management, Healthcare, Consulting, Analysis, Agile Methodologies, IT Strategy, Process Improvement, HIPAA, Software Documentation, Integration, HL7, Business Intelligence, Business Strategy, Leadership, Project Planning, Entrepreneurship, Project Portfolio..., Software Implementation, Business Process..., PMO, Management Consulting, Telemedicine, Content Management, Telehealth, ARRA, Multi-Site Operations
Education
University of Denver - Daniels College of Business 2004 — 2005
Executive MBA, Business Administration
American University 1997 — 1999
MS, Information Systems
University of Westminster 1992 — 1994
Diploma, Computing
Cork Institute of Technology 1985 — 1988
Diploma Arch. Tech., Architectural Technology
Hoag Health System & St. Joseph Health System December 2009 - Present
Nicasol December 2007 - December 2009
Healthphone Solutions December 2007 - December 2008
eLoyalty November 2006 - December 2007
UnitedHealth Group November 2006 - December 2007
Information Handling Services January 2006 - November 2006
Oracle/PeopleSoft June 2003 - January 2005
J.D. Edwards March 2000 - June 2003
International Monetary Fund September 1994 - March 2000
Skills
Health Information..., Healthcare Information..., Interoperability, Program Management, Enterprise Software, Business Analysis, Project Management, CRM, Management, Healthcare, Consulting, Analysis, Agile Methodologies, IT Strategy, Process Improvement, HIPAA, Software Documentation, Integration, HL7, Business Intelligence, Business Strategy, Leadership, Project Planning, Entrepreneurship, Project Portfolio..., Software Implementation, Business Process..., PMO, Management Consulting, Telemedicine, Content Management, Telehealth, ARRA, Multi-Site Operations
Education
University of Denver - Daniels College of Business 2004 — 2005
Executive MBA, Business Administration
American University 1997 — 1999
MS, Information Systems
University of Westminster 1992 — 1994
Diploma, Computing
Cork Institute of Technology 1985 — 1988
Diploma Arch. Tech., Architectural Technology
Jennifer Morris's eLoyalty Experience September 2005 - August 2006
Job Senior Project Manager at Dimension Data
Industry Information Technology and Services
Experience
Dimension Data October 2014 - Present
Dimension Data October 2011 - Present
Assurant Solutions September 2009 - October 2011
Tek Systems September 2009 - August 2010
Milestone Systems Consulting, Inc April 2009 - July 2009
ShoreGroup, Inc. October 2008 - April 2009
Spanlink Communications September 2006 - October 2008
eLoyalty September 2005 - August 2006
Georgia Pacific Corporation April 2001 - August 2005
Skills
IVR, Unified Communications, VoIP, Call Center, Vendor Management, Cisco Technologies, Telephony, Telecommunications, SDLC, Contact Centers, Integration, ITIL, Program Management, PMP, Cisco Call Manager, Project Management, Visio, Requirements Analysis, Business Analysis, Process Improvement, Call Centers, Strategy, Enterprise Software, Avaya, Outsourcing, Pre-sales, Troubleshooting, Business Intelligence, Project Delivery, Software Documentation, System Deployment, PMO, Management, QoS, Service Delivery, System Administration, Solution Architecture, CTI, Requirements Gathering, IP, MS Project, ACD, Resource Management, Network Design, Switches, Wireless, LAN-WAN, Networking, WAN, IT Operations
Education
Cisco System Training Classes 2004 — 2007
Cisco Systems
Kennesaw State University
MCSE Studies
Dimension Data October 2014 - Present
Dimension Data October 2011 - Present
Assurant Solutions September 2009 - October 2011
Tek Systems September 2009 - August 2010
Milestone Systems Consulting, Inc April 2009 - July 2009
ShoreGroup, Inc. October 2008 - April 2009
Spanlink Communications September 2006 - October 2008
eLoyalty September 2005 - August 2006
Georgia Pacific Corporation April 2001 - August 2005
Skills
IVR, Unified Communications, VoIP, Call Center, Vendor Management, Cisco Technologies, Telephony, Telecommunications, SDLC, Contact Centers, Integration, ITIL, Program Management, PMP, Cisco Call Manager, Project Management, Visio, Requirements Analysis, Business Analysis, Process Improvement, Call Centers, Strategy, Enterprise Software, Avaya, Outsourcing, Pre-sales, Troubleshooting, Business Intelligence, Project Delivery, Software Documentation, System Deployment, PMO, Management, QoS, Service Delivery, System Administration, Solution Architecture, CTI, Requirements Gathering, IP, MS Project, ACD, Resource Management, Network Design, Switches, Wireless, LAN-WAN, Networking, WAN, IT Operations
Education
Cisco System Training Classes 2004 — 2007
Cisco Systems
Kennesaw State University
MCSE Studies
Thomas Schwartz Thomas Schwartz's eLoyalty Experience May 2002 - January 2004
Job Realtor/Owner Weichert Realtors MN Real Estate Options
Industry Real Estate
Experience
Weichert Realtors, MN Real Estate Options November 2013 - Present
Freelance Consultant January 2010 - November 2012
Teradata December 2006 - January 2010
Home Ownership Solutions Group January 2004 - December 2006
eLoyalty May 2002 - January 2004
Oracle and previously Siebel Systems Inc September 1999 - May 2002
Infor June 1997 - September 1999
Deloitte May 1990 - June 1997
Skills
Problem Solving, Reorganization, Restructuring, Real Estate, Short Sales, REO, Business Process..., Business Process Design, SEO, Investments, Real Estate Transactions, Investors, Selling, Corporate Actions, Start-ups, Sellers, Entrepreneurship, Business Development, Negotiation, Single Family Homes, Foreclosures, CRM, Strategy, First Time Home Buyers, Property, Sales, Marketing, Due Diligence, Buyers, Brokerage, Loans, Mergers & Acquisitions, Investment Properties, Relocation, Residential Homes, Buyer Representation, New Home Sales, Condos
Education
University of Wisconsin-Milwaukee - Lubar School of Business 1980 — 1983
MBA - Marketing and Corporate Strategy Concentration, Finance, Marketing
Lawrence University 1974 — 1978
BA, Biology/Chemistry
Weichert Realtors, MN Real Estate Options November 2013 - Present
Freelance Consultant January 2010 - November 2012
Teradata December 2006 - January 2010
Home Ownership Solutions Group January 2004 - December 2006
eLoyalty May 2002 - January 2004
Oracle and previously Siebel Systems Inc September 1999 - May 2002
Infor June 1997 - September 1999
Deloitte May 1990 - June 1997
Skills
Problem Solving, Reorganization, Restructuring, Real Estate, Short Sales, REO, Business Process..., Business Process Design, SEO, Investments, Real Estate Transactions, Investors, Selling, Corporate Actions, Start-ups, Sellers, Entrepreneurship, Business Development, Negotiation, Single Family Homes, Foreclosures, CRM, Strategy, First Time Home Buyers, Property, Sales, Marketing, Due Diligence, Buyers, Brokerage, Loans, Mergers & Acquisitions, Investment Properties, Relocation, Residential Homes, Buyer Representation, New Home Sales, Condos
Education
University of Wisconsin-Milwaukee - Lubar School of Business 1980 — 1983
MBA - Marketing and Corporate Strategy Concentration, Finance, Marketing
Lawrence University 1974 — 1978
BA, Biology/Chemistry
Daniel Wengrovitz's eLoyalty Experience July 2010 - November 2010
Job Project Manager; Senior Epic Consultant at Lahey Health
Industry Information Technology and Services
Experience
Joseph M. Smith Community Health Center March 2015 - Present
Lahey Health June 2014 - Present
Partners HealthCare September 2013 - June 2014
Epic November 2010 - June 2013
eLoyalty July 2010 - November 2010
Skills
Data Analysis, Healthcare Information..., Software Project..., Project Management, Healthcare, EHR
Education
Brandeis University
Bachelor of Arts (B.A.), Economics; Business
Joseph M. Smith Community Health Center March 2015 - Present
Lahey Health June 2014 - Present
Partners HealthCare September 2013 - June 2014
Epic November 2010 - June 2013
eLoyalty July 2010 - November 2010
Skills
Data Analysis, Healthcare Information..., Software Project..., Project Management, Healthcare, EHR
Education
Brandeis University
Bachelor of Arts (B.A.), Economics; Business
Carolyn Fuller Carolyn Fuller's eLoyalty Experience January 2008 - September 2010
Job Principal Architect at Presidio
Industry Information Technology and Services
Experience
Presidio April 2015 - Present
Cisco Systems June 2012 - April 2015
Orange Business Services September 2010 - June 2012
eLoyalty January 2008 - September 2010
Humana September 2006 - August 2007
Humana Military Healthcare Services August 2005 - September 2006
Acadian Asset Management November 1996 - August 2003
Tabors Caramanis & Associates October 1993 - November 1996
TCA 1993 - 1996
Skills
IVR, CTI, Microsoft SQL Server, XML, Microsoft Exchange, T-SQL, JavaScript, VB.NET, SOAP, VXML, Cisco Call Manager, Unified Communications, Enterprise Software, VoIP, Integration, Cisco Technologies, Contact Centers, Routers, Avaya, System Deployment, Software Development, Networking, Genesys, SQL, Web Services
Education
Columbia University in the City of New York 1991 — 1993
M.A., Physics
Dartmouth College 1980 — 1984
B.A., Economics
John Jay High School
Presidio April 2015 - Present
Cisco Systems June 2012 - April 2015
Orange Business Services September 2010 - June 2012
eLoyalty January 2008 - September 2010
Humana September 2006 - August 2007
Humana Military Healthcare Services August 2005 - September 2006
Acadian Asset Management November 1996 - August 2003
Tabors Caramanis & Associates October 1993 - November 1996
TCA 1993 - 1996
Skills
IVR, CTI, Microsoft SQL Server, XML, Microsoft Exchange, T-SQL, JavaScript, VB.NET, SOAP, VXML, Cisco Call Manager, Unified Communications, Enterprise Software, VoIP, Integration, Cisco Technologies, Contact Centers, Routers, Avaya, System Deployment, Software Development, Networking, Genesys, SQL, Web Services
Education
Columbia University in the City of New York 1991 — 1993
M.A., Physics
Dartmouth College 1980 — 1984
B.A., Economics
John Jay High School
Julia Pollema Julia Pollema's eLoyalty Experience April 2001 - January 2007
Job Sr. Financial Analyst
Industry Publishing
Experience
CCH Wolters Kluwer 2007 - 2010
eLoyalty April 2001 - January 2007
Skills
Corporate Finance, Financial Planning and..., Commission Plans, Revenue Analysis, Revenue Recognition, Month End Close, Vlookup, Pivot Tables, System Conversion, Managed Budgeting for..., Capital Budgeting, Department Budgeting, SDLC, Budgets, Financial Reporting, Finance, Financial Analysis, Financial Planning, Cross-functional Team..., Business Intelligence, Forecasting, Management
Education
DePaul University 1995 — 1998
Bachelor of Science, Finance, General
CCH Wolters Kluwer 2007 - 2010
eLoyalty April 2001 - January 2007
Skills
Corporate Finance, Financial Planning and..., Commission Plans, Revenue Analysis, Revenue Recognition, Month End Close, Vlookup, Pivot Tables, System Conversion, Managed Budgeting for..., Capital Budgeting, Department Budgeting, SDLC, Budgets, Financial Reporting, Finance, Financial Analysis, Financial Planning, Cross-functional Team..., Business Intelligence, Forecasting, Management
Education
DePaul University 1995 — 1998
Bachelor of Science, Finance, General
Joe Calarco Joe Calarco's eLoyalty Experience October 2012 - July 2014
Job TelePresence Support Engineer at TekSystems Contract @ Cisco
Industry Information Technology and Services
Experience
TekSystems Contract @ Cisco December 2014 - Present
eLoyalty October 2012 - July 2014
Exploring New Opportunities August 2011 - November 2012
Apex Systems 2012 - 2012
Dell, Inc January 2010 - August 2011
Dell, inc January 2010 - August 2011
Dell August 1999 - January 2011
Dell, Inc January 1999 - January 2010
Cambridge Technology Partners April 1999 - August 1999
Cambridge Technology Partners April 1999 - August 1999
Skills
Red Hat Linux, Server Architecture, Oracle Weblogic, Weblogic, Enterprise Architecture, Cisco Technologies, ICM, Testing, CTIOS, Troubleshooting, Switches, Disaster Recovery, ACD, Servers, System Deployment, Vendor Management, Call Centers, SQL, Telecommunications, Networking, Technical Support, Integration
Education
Austin Community College 2010 — 2015
CS, Computer Science
University of Houston 1980 — 1983
Austin Community College
a Bachelor of Science Degree, Computer Science
Completing Austin Community College Red
TekSystems Contract @ Cisco December 2014 - Present
eLoyalty October 2012 - July 2014
Exploring New Opportunities August 2011 - November 2012
Apex Systems 2012 - 2012
Dell, Inc January 2010 - August 2011
Dell, inc January 2010 - August 2011
Dell August 1999 - January 2011
Dell, Inc January 1999 - January 2010
Cambridge Technology Partners April 1999 - August 1999
Cambridge Technology Partners April 1999 - August 1999
Skills
Red Hat Linux, Server Architecture, Oracle Weblogic, Weblogic, Enterprise Architecture, Cisco Technologies, ICM, Testing, CTIOS, Troubleshooting, Switches, Disaster Recovery, ACD, Servers, System Deployment, Vendor Management, Call Centers, SQL, Telecommunications, Networking, Technical Support, Integration
Education
Austin Community College 2010 — 2015
CS, Computer Science
University of Houston 1980 — 1983
Austin Community College
a Bachelor of Science Degree, Computer Science
Completing Austin Community College Red
Anthony J Schroeder Anthony J Schroeder's eLoyalty Experience October 2005 - February 2007
Job Voice Solutions Engineer
Industry Telecommunications
Experience
ConvergeOne Collaboration, formerly Spanlink Communications May 2012 - Present
DeVry Inc. January 2011 - May 2012
Tribune Company May 2010 - January 2011
Suzo-Happ Group February 2007 - April 2010
eLoyalty October 2005 - February 2007
Skills
Cisco Technologies, VoIP, Switches, Cisco IOS, ITIL, Troubleshooting, VPN, TCP/IP, IP, Servers, Networking, Cisco Call Manager, Routers, Active Directory, VMware, Firewalls, DNS, Cisco ICM, Microsoft Exchange
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Network & Communications Management
DePaul University 1998 — 2002
Bachelor of Science, Computer Science; Telecommunications
ConvergeOne Collaboration, formerly Spanlink Communications May 2012 - Present
DeVry Inc. January 2011 - May 2012
Tribune Company May 2010 - January 2011
Suzo-Happ Group February 2007 - April 2010
eLoyalty October 2005 - February 2007
Skills
Cisco Technologies, VoIP, Switches, Cisco IOS, ITIL, Troubleshooting, VPN, TCP/IP, IP, Servers, Networking, Cisco Call Manager, Routers, Active Directory, VMware, Firewalls, DNS, Cisco ICM, Microsoft Exchange
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Network & Communications Management
DePaul University 1998 — 2002
Bachelor of Science, Computer Science; Telecommunications
Chris Mauzey Chris Mauzey's eLoyalty Experience 2001 - 2004
Job Technical Team Lead Database Engineering at M&T Bank
Industry Banking
Experience
M&T Bank July 2015 - Present
Rich Products Corporation August 2005 - July 2015
eLoyalty 2001 - 2004
Deloitte & Touche 1998 - 2001
ppoONE 1997 - 1999
Skills
PL/SQL, Disaster Recovery, Microsoft SQL Server, Business Intelligence, Crystal Reports, Oracle RAC, RMAN, VMware, Oracle SQL, Oracle Data Guard, Oracle Virtual Machine, SQL Server Clustering, SAP Basis, Oracle RDBMS, Oracle Enterprise...
Education
Ambassador University 1993 — 1997
Bachelor's degree, MIS
M&T Bank July 2015 - Present
Rich Products Corporation August 2005 - July 2015
eLoyalty 2001 - 2004
Deloitte & Touche 1998 - 2001
ppoONE 1997 - 1999
Skills
PL/SQL, Disaster Recovery, Microsoft SQL Server, Business Intelligence, Crystal Reports, Oracle RAC, RMAN, VMware, Oracle SQL, Oracle Data Guard, Oracle Virtual Machine, SQL Server Clustering, SAP Basis, Oracle RDBMS, Oracle Enterprise...
Education
Ambassador University 1993 — 1997
Bachelor's degree, MIS
Charles Blum, SPHR Charles Blum, SPHR's eLoyalty Experience July 2000 - April 2004
Job Communications & Change Management Executive
Industry Financial Services
Experience
Federal Reserve Bank of New York September 2011 - Present
Barclays Capital November 2010 - May 2011
Maersk Line July 2008 - September 2010
Maersk Line April 2007 - June 2008
Maersk Inc. April 2004 - March 2007
eLoyalty July 2000 - April 2004
The Vanguard Group September 1992 - June 2000
Skills
CRM, Performance Management, Strategy, Partnerships, Change Management, Internal Communications, Organizational Design, Strategic Communications, Business Strategy, Human Resources, Business Process..., Corporate Communications, Management Consulting, Culture Change, Knowledge Management, Business Transformation, Organizational..., Process Improvement, Cross-functional Team..., Leadership, Employee Engagement, Management, Project Management
Education
Cornell University - Johnson Graduate School of Management 2010 — 2010
Certificate Program
Pennsylvania State University-Great Valley Graduate Center 1996 — 1998
Master of Business Administration
Shippensburg University of Pennsylvania 1988 — 1992
BSBA
Federal Reserve Bank of New York September 2011 - Present
Barclays Capital November 2010 - May 2011
Maersk Line July 2008 - September 2010
Maersk Line April 2007 - June 2008
Maersk Inc. April 2004 - March 2007
eLoyalty July 2000 - April 2004
The Vanguard Group September 1992 - June 2000
Skills
CRM, Performance Management, Strategy, Partnerships, Change Management, Internal Communications, Organizational Design, Strategic Communications, Business Strategy, Human Resources, Business Process..., Corporate Communications, Management Consulting, Culture Change, Knowledge Management, Business Transformation, Organizational..., Process Improvement, Cross-functional Team..., Leadership, Employee Engagement, Management, Project Management
Education
Cornell University - Johnson Graduate School of Management 2010 — 2010
Certificate Program
Pennsylvania State University-Great Valley Graduate Center 1996 — 1998
Master of Business Administration
Shippensburg University of Pennsylvania 1988 — 1992
BSBA
Tony Peralta Tony Peralta's eLoyalty Experience July 2010 - November 2011
Job Principal Service Engineer at Microsoft
Industry Computer Software
Experience
Microsoft March 2015 - Present
Microsoft November 2011 - March 2015
eLoyalty July 2010 - November 2011
T-Mobile August 2006 - June 2010
T-Mobile 2004 - 2006
T-Mobile 2001 - 2004
Avaya April 1999 - October 2001
Skills
Cisco, Cisco ICM, CVP, Process Improvement, Vendor Management, Cisco Technologies, Cost Down, IVR, Avaya, Cisco Call Manager, Data Center, Call Centers, Cloud Computing, Consulting, Contact Centers, Enterprise Software, Governance, IP, ITIL, Integration, Leadership, Management, Mobile Devices, Network Design, Networking, Performance Management, Project Planning, Resource Management, SDLC, SIP, SaaS, Service Delivery, Solution Architecture, Strategic Planning, Strategy, System Deployment, Telecommunications, Unified Communications, Telephony, Troubleshooting, VoIP, Wireless, Avaya Technologies
Education
East Tennessee State University 1993 — 1995
MA
East Tennessee State University 1989 — 1993
BS
Microsoft March 2015 - Present
Microsoft November 2011 - March 2015
eLoyalty July 2010 - November 2011
T-Mobile August 2006 - June 2010
T-Mobile 2004 - 2006
T-Mobile 2001 - 2004
Avaya April 1999 - October 2001
Skills
Cisco, Cisco ICM, CVP, Process Improvement, Vendor Management, Cisco Technologies, Cost Down, IVR, Avaya, Cisco Call Manager, Data Center, Call Centers, Cloud Computing, Consulting, Contact Centers, Enterprise Software, Governance, IP, ITIL, Integration, Leadership, Management, Mobile Devices, Network Design, Networking, Performance Management, Project Planning, Resource Management, SDLC, SIP, SaaS, Service Delivery, Solution Architecture, Strategic Planning, Strategy, System Deployment, Telecommunications, Unified Communications, Telephony, Troubleshooting, VoIP, Wireless, Avaya Technologies
Education
East Tennessee State University 1993 — 1995
MA
East Tennessee State University 1989 — 1993
BS
Kevin Pinkerman Kevin Pinkerman's eLoyalty Experience June 2009 - July 2010
Job Systems Architect at The American College of Financial Services
Industry Computer Software
Experience
The American College of Financial Services April 2014 - Present
PCS Digital Creativity June 1997 - Present
Privatext, Inc. June 2013 - March 2014
Teva Pharmaceuticals December 2012 - October 2013
AT&T July 2010 - November 2012
eLoyalty June 2009 - July 2010
Tishman Construction February 2008 - March 2009
Watchtower September 2004 - January 2008
California Deparment of Corrections June 1993 - September 1997
Skills
Objective-C, Xcode, iPad, iPhone, Mobile Applications, Mobile Devices, Mobile Internet, Mobile Technology, HTML 5, HTML, PHP, JavaScript, T-SQL, SQL, Databases, Database Design, Microsoft SQL Server, Oracle SQL, IIS, VB.NET, Visual Basic, XML, Mac OS X, Linux, Unix, Windows, LAMP, WAMP, SSRS, SSIS, SharePoint, Visio, MS Project, Business Intelligence, Troubleshooting, Web Applications, Visual Studio, HTML5
Education
California State University-Sacramento 1992 — 1998
Bachelor of Science (BS), Computer Engineering
American River College 1988 — 1992
Associate of Science (AS), Math, Physical Science
Del Campo HS 1984 — 1989
Diploma, Science, Physics
The American College of Financial Services April 2014 - Present
PCS Digital Creativity June 1997 - Present
Privatext, Inc. June 2013 - March 2014
Teva Pharmaceuticals December 2012 - October 2013
AT&T July 2010 - November 2012
eLoyalty June 2009 - July 2010
Tishman Construction February 2008 - March 2009
Watchtower September 2004 - January 2008
California Deparment of Corrections June 1993 - September 1997
Skills
Objective-C, Xcode, iPad, iPhone, Mobile Applications, Mobile Devices, Mobile Internet, Mobile Technology, HTML 5, HTML, PHP, JavaScript, T-SQL, SQL, Databases, Database Design, Microsoft SQL Server, Oracle SQL, IIS, VB.NET, Visual Basic, XML, Mac OS X, Linux, Unix, Windows, LAMP, WAMP, SSRS, SSIS, SharePoint, Visio, MS Project, Business Intelligence, Troubleshooting, Web Applications, Visual Studio, HTML5
Education
California State University-Sacramento 1992 — 1998
Bachelor of Science (BS), Computer Engineering
American River College 1988 — 1992
Associate of Science (AS), Math, Physical Science
Del Campo HS 1984 — 1989
Diploma, Science, Physics
Norman W West's eLoyalty Experience July 2006 - November 2007
Job Telecommunications Engineer III at Univerisity of Maryland Medical System
Industry Information Technology and Services
Experience
The University of Maryland Medical System December 2014 - Present
SITA November 2010 - December 2014
The College Board June 2010 - September 2010
CompuCom January 2008 - August 2010
eLoyalty July 2006 - November 2007
CarrAmerica February 2006 - June 2006
JDS Uniphase March 2005 - February 2006
Alcatel-Lucent 1993 - 1996
Skills
Cisco Technologies, ITIL, Cisco Call Manager, VoIP, Unified Communications, Telephony, Troubleshooting, Servers, Networking, Software Installation, Contact Centers, Gateway, Cisco VoIP, Infrastructure, Enterprise Software, Software Documentation, Testing, System Administration, Voice Mail, CCNA, WAN
Education
Illinois Institute of Technology 1980 — 1984
BS, Mechanical Engineering
The University of Maryland Medical System December 2014 - Present
SITA November 2010 - December 2014
The College Board June 2010 - September 2010
CompuCom January 2008 - August 2010
eLoyalty July 2006 - November 2007
CarrAmerica February 2006 - June 2006
JDS Uniphase March 2005 - February 2006
Alcatel-Lucent 1993 - 1996
Skills
Cisco Technologies, ITIL, Cisco Call Manager, VoIP, Unified Communications, Telephony, Troubleshooting, Servers, Networking, Software Installation, Contact Centers, Gateway, Cisco VoIP, Infrastructure, Enterprise Software, Software Documentation, Testing, System Administration, Voice Mail, CCNA, WAN
Education
Illinois Institute of Technology 1980 — 1984
BS, Mechanical Engineering
Heather Miletic Heather Miletic's eLoyalty Experience September 2007 - May 2011
Job Senior Account Executive at The Lacek Group | Ogilvy & Mather
Industry Marketing and Advertising
Experience
The Lacek Group August 2014 - Present
The Lacek Group August 2013 - August 2014
The Lacek Group August 2012 - August 2013
The Lacek Group June 2011 - June 2012
eLoyalty September 2007 - May 2011
Rosenberry Rooms July 2006 - August 2007
Franciscan University of Steubenville August 2004 - May 2006
Conference Office at Franciscan University of Steubenville May 2004 - August 2005
Conference Office at Franciscan University of Steubenville September 2001 - September 2004
Skills
Campaign Execution, Inbound Marketing best..., Email Marketing, HTML/CSS, Strategy Development..., Project Management, Tactical Planning, Web Content Management, Campaign Management, Social Media, Campaigns, SEO, Digital Marketing, Digital Strategy, E-commerce, Cross-functional Team..., Interactive Marketing, HTML, Marketing Communications, Mobile Marketing, Budgets, Salesforce.com, Marketing, SEM, Software Documentation, Photoshop, Marketing Strategy, Online Marketing, Customer Acquisition, Google Analytics, Social Media Marketing, Product Development, Databases, Customer Service, Web Marketing, Integrated Marketing, Sales, Online Advertising, Direct Marketing, CRM, Public Speaking, Content Management, Lead Generation, Management, Database Marketing, Marketing Automation, Analysis, Omniture, Segmentation, Program Management
Education
Franciscan University of Steubenville 2001 — 2006
BA, English Writing and Literature
The Lacek Group August 2014 - Present
The Lacek Group August 2013 - August 2014
The Lacek Group August 2012 - August 2013
The Lacek Group June 2011 - June 2012
eLoyalty September 2007 - May 2011
Rosenberry Rooms July 2006 - August 2007
Franciscan University of Steubenville August 2004 - May 2006
Conference Office at Franciscan University of Steubenville May 2004 - August 2005
Conference Office at Franciscan University of Steubenville September 2001 - September 2004
Skills
Campaign Execution, Inbound Marketing best..., Email Marketing, HTML/CSS, Strategy Development..., Project Management, Tactical Planning, Web Content Management, Campaign Management, Social Media, Campaigns, SEO, Digital Marketing, Digital Strategy, E-commerce, Cross-functional Team..., Interactive Marketing, HTML, Marketing Communications, Mobile Marketing, Budgets, Salesforce.com, Marketing, SEM, Software Documentation, Photoshop, Marketing Strategy, Online Marketing, Customer Acquisition, Google Analytics, Social Media Marketing, Product Development, Databases, Customer Service, Web Marketing, Integrated Marketing, Sales, Online Advertising, Direct Marketing, CRM, Public Speaking, Content Management, Lead Generation, Management, Database Marketing, Marketing Automation, Analysis, Omniture, Segmentation, Program Management
Education
Franciscan University of Steubenville 2001 — 2006
BA, English Writing and Literature
Andrew Traba Andrew Traba's eLoyalty Experience June 2004 - August 2011
Job Vice President of Behavioral & Data Science at Mattersight Corporation
Industry Information Technology and Services
Experience
Mattersight Corporation July 2014 - Present
Mattersight Corporation May 2011 - Present
Mattersight Corporation June 2013 - July 2014
eLoyalty June 2004 - August 2011
Skills
Business Analysis, SaaS, Business Intelligence, Analytics, Analysis, Program Management, CRM, Business Process..., Vendor Management, Process Improvement, Integration, IT Strategy, Enterprise Software, Strategy, Cloud Computing
Education
Claremont McKenna College 2000 — 2004
Bachelor of Arts in Economics, Accounting
Mattersight Corporation July 2014 - Present
Mattersight Corporation May 2011 - Present
Mattersight Corporation June 2013 - July 2014
eLoyalty June 2004 - August 2011
Skills
Business Analysis, SaaS, Business Intelligence, Analytics, Analysis, Program Management, CRM, Business Process..., Vendor Management, Process Improvement, Integration, IT Strategy, Enterprise Software, Strategy, Cloud Computing
Education
Claremont McKenna College 2000 — 2004
Bachelor of Arts in Economics, Accounting
Dennis Morgan Dennis Morgan's eLoyalty Experience May 2004 - July 2008
Job
Industry Management Consulting
Experience
Accenture March 2010 - March 2013
Customer Care/Experience Consultant July 2009 - March 2010
Convergys July 2008 - June 2009
eLoyalty May 2004 - July 2008
Spherion 1999 - 2004
American Express Business Travel Customer Service 1996 - 2000
NYNEX (now VERIZON) 1979 - 1996
Skills
Customer Relations, Customer Service, Customer Experience, Customer Retention, Contact Centre, Contact Management, Training Delivery, Staff Management, Staff Development, Staff Mentoring, Callcenter, Call Control, Call Routing, Workforce Planning, Workforce Management, Workforce Training, Incentive Programs, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Performance Measurement, Customer Satisfaction, Customer Satisfaction..., Contact Centers, Business Process..., Business Case, Business Transformation, Management Consulting, Consulting, Leadership, Customer Satisfaction..., CRM, Executive Management, Management, Workforce Development, Outsourcing, Organizational Design, Project Planning, Business Process..., Coaching, Vendor Management, BPO, Call Centers
Education
Columbia Business School
Certificate, Sales Management
Old Dominion University
BA, Pol Sci/Pre-Law
Southern New Hampshire University
MBA, Operations Management
University of Pennsylvania - The Wharton School
Certificate, Service Management
Accenture March 2010 - March 2013
Customer Care/Experience Consultant July 2009 - March 2010
Convergys July 2008 - June 2009
eLoyalty May 2004 - July 2008
Spherion 1999 - 2004
American Express Business Travel Customer Service 1996 - 2000
NYNEX (now VERIZON) 1979 - 1996
Skills
Customer Relations, Customer Service, Customer Experience, Customer Retention, Contact Centre, Contact Management, Training Delivery, Staff Management, Staff Development, Staff Mentoring, Callcenter, Call Control, Call Routing, Workforce Planning, Workforce Management, Workforce Training, Incentive Programs, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Performance Measurement, Customer Satisfaction, Customer Satisfaction..., Contact Centers, Business Process..., Business Case, Business Transformation, Management Consulting, Consulting, Leadership, Customer Satisfaction..., CRM, Executive Management, Management, Workforce Development, Outsourcing, Organizational Design, Project Planning, Business Process..., Coaching, Vendor Management, BPO, Call Centers
Education
Columbia Business School
Certificate, Sales Management
Old Dominion University
BA, Pol Sci/Pre-Law
Southern New Hampshire University
MBA, Operations Management
University of Pennsylvania - The Wharton School
Certificate, Service Management
![Dick Valentine [LION] accepts all invites](https://cdn.bearsofficialsstore.com/li/webp/30886458.webp)
Dick Valentine [LION] accepts all invites Dick Valentine [LION] accepts all invites's eLoyalty Experience 2007 - 2009
Job 1st Vice Chair, Board of Directors Family Foundations of Northeast Florida
Industry Management Consulting
Experience
Florida Department of Children and Families March 2011 - Present
Family Foundations of Northeast Florida October 2010 - Present
Valentine Management Group, Inc. 2005 - Present
eLoyalty 2007 - 2009
Convergys 2005 - 2007
Telesis Solutions, Inc. 2000 - 2005
HomeSide Lending, Inc. 1997 - 1999
AT&T 1990 - 1995
AT&T 1986 - 1988
Skills
Program Management, Call Center, Leadership
Education
Cornell University - Johnson Graduate School of Management 1987 — 1988
MS, Labor Relations & Collective Bargaining
Virginia Military Institute 1968 — 1972
BS, Electrical Engineering
Denbigh High
Florida Department of Children and Families March 2011 - Present
Family Foundations of Northeast Florida October 2010 - Present
Valentine Management Group, Inc. 2005 - Present
eLoyalty 2007 - 2009
Convergys 2005 - 2007
Telesis Solutions, Inc. 2000 - 2005
HomeSide Lending, Inc. 1997 - 1999
AT&T 1990 - 1995
AT&T 1986 - 1988
Skills
Program Management, Call Center, Leadership
Education
Cornell University - Johnson Graduate School of Management 1987 — 1988
MS, Labor Relations & Collective Bargaining
Virginia Military Institute 1968 — 1972
BS, Electrical Engineering
Denbigh High
John DeMambro John DeMambro's eLoyalty Experience 1996 - 2002
Job Program Manager Sales & Marketing Operations at Acronis
Industry Computer Software
Experience
Acronis March 2009 - Present
CoreMatrix Systems July 2008 - February 2009
State Street Bank April 2007 - June 2008
EMC October 2005 - April 2007
Braun Consulting 2002 - 2004
eLoyalty 1996 - 2002
Education
Boston University
NA
University of Massachusetts, Amherst
MS
Villanova University
BS
Acronis March 2009 - Present
CoreMatrix Systems July 2008 - February 2009
State Street Bank April 2007 - June 2008
EMC October 2005 - April 2007
Braun Consulting 2002 - 2004
eLoyalty 1996 - 2002
Education
Boston University
NA
University of Massachusetts, Amherst
MS
Villanova University
BS
Sam Anderson Sam Anderson's eLoyalty Experience 2001 - 2002
Job Sr. Vice President at Capgemini
Industry Management Consulting
Experience
Capgemini 2015 - Present
Capgemini 2011 - 2014
Amdocs 2009 - 2011
Amdocs 2007 - 2009
Amdocs 2004 - 2007
Interland 2002 - 2004
eLoyalty 2001 - 2002
Balentine & Associates, LLC 1997 - 2001
Ernst & Young LLP 1994 - 1997
Uniroyal Goodrich Tire Company, Dominion Engineered Textiles 1988 - 1993
Skills
Strategy, Program Management, Management Consulting, Operations Management, CRM, Telecommunications, Consulting, Integration, Start-ups, Business Process..., Business Transformation, PMO, Business Process, IT Strategy, Leadership, Outsourcing, Business Development, Software Project..., Cross-functional Team..., Management, SaaS, Business Analysis, Change Management, Professional Services, Vendor Management, Cloud Computing
Education
University of South Carolina - The Moore School of Business 1993 — 1994
MBA, Business Administration and Management, General
Georgia Institute of Technology 1981 — 1986
BSIE, Industrial Engineering
Capgemini 2015 - Present
Capgemini 2011 - 2014
Amdocs 2009 - 2011
Amdocs 2007 - 2009
Amdocs 2004 - 2007
Interland 2002 - 2004
eLoyalty 2001 - 2002
Balentine & Associates, LLC 1997 - 2001
Ernst & Young LLP 1994 - 1997
Uniroyal Goodrich Tire Company, Dominion Engineered Textiles 1988 - 1993
Skills
Strategy, Program Management, Management Consulting, Operations Management, CRM, Telecommunications, Consulting, Integration, Start-ups, Business Process..., Business Transformation, PMO, Business Process, IT Strategy, Leadership, Outsourcing, Business Development, Software Project..., Cross-functional Team..., Management, SaaS, Business Analysis, Change Management, Professional Services, Vendor Management, Cloud Computing
Education
University of South Carolina - The Moore School of Business 1993 — 1994
MBA, Business Administration and Management, General
Georgia Institute of Technology 1981 — 1986
BSIE, Industrial Engineering
Nicolaus Galanffy Nicolaus Galanffy's eLoyalty Experience June 2006 - August 2007
Job Virtualization Network Specialist
Industry Information Technology and Services
Experience
Pivot Network, Inc. February 2010 - August 2011
Surgient October 2007 - February 2010
KForce ,Volt & TEK Systems Contractor August 2007 - October 2007
KForce, TekSystems & Volt July 2004 - October 2007
eLoyalty June 2006 - August 2007
Hewlett Packard April 2004 - July 2004
Roxio October 2001 - August 2002
Wilson Sonsini Goodrich & Rosati April 2000 - July 2001
Skills
Network Administration, Wireless Networking, Server Administration, Virtualization, Virtual Server, Microsoft Servers, VMware ESX, Hyper-V, Cisco Call Manager
Education
Austin Community College 1996 — 1999
Pivot Network, Inc. February 2010 - August 2011
Surgient October 2007 - February 2010
KForce ,Volt & TEK Systems Contractor August 2007 - October 2007
KForce, TekSystems & Volt July 2004 - October 2007
eLoyalty June 2006 - August 2007
Hewlett Packard April 2004 - July 2004
Roxio October 2001 - August 2002
Wilson Sonsini Goodrich & Rosati April 2000 - July 2001
Skills
Network Administration, Wireless Networking, Server Administration, Virtualization, Virtual Server, Microsoft Servers, VMware ESX, Hyper-V, Cisco Call Manager
Education
Austin Community College 1996 — 1999
Craig Lashmet's eLoyalty Experience 1999 - 2002
Job Regional Vice President at Salesforce
Industry Computer Software
Experience
Salesforce May 2015 - Present
Salesforce December 2014 - Present
Salesforce.com July 2011 - Present
Bizappia April 2009 - July 2011
Fertigation Technologies, Inc. 2005 - 2009
Braun Consulting 2002 - August 2004
eLoyalty 1999 - 2002
Technology Solutions Company 1995 - 1999
Grant Thornton 1986 - 1995
Skills
Customer Loyalty, Net Promoter Score, Business Process..., Business Intelligence, ROI Accountability, Business Transformation, Customer Value..., Business Analytics, Strategy, Brand Loyalty, Customer Value, Marketing, Leadership, Business Strategy, Management Consulting, Business Process, Cloud Computing, E-commerce, Management, Financial Services, IT Strategy, Outsourcing, Solution Selling, Professional Services, Consulting, ROMI, Call Centers, Executive Management, SaaS, Customer Experience, CRM
Education
Eastern Illinois University
Salesforce May 2015 - Present
Salesforce December 2014 - Present
Salesforce.com July 2011 - Present
Bizappia April 2009 - July 2011
Fertigation Technologies, Inc. 2005 - 2009
Braun Consulting 2002 - August 2004
eLoyalty 1999 - 2002
Technology Solutions Company 1995 - 1999
Grant Thornton 1986 - 1995
Skills
Customer Loyalty, Net Promoter Score, Business Process..., Business Intelligence, ROI Accountability, Business Transformation, Customer Value..., Business Analytics, Strategy, Brand Loyalty, Customer Value, Marketing, Leadership, Business Strategy, Management Consulting, Business Process, Cloud Computing, E-commerce, Management, Financial Services, IT Strategy, Outsourcing, Solution Selling, Professional Services, Consulting, ROMI, Call Centers, Executive Management, SaaS, Customer Experience, CRM
Education
Eastern Illinois University
Anthony Kascak Anthony Kascak's eLoyalty Experience September 1991 - October 2010
Job Information Services Professional
Industry Information Technology and Services
Experience
Knotice Ltd. May 2011 - Present
Ignition One May 2011 - Present
eLoyalty September 1991 - October 2010
Bridgestone/Firestone Inc. 1988 - 1991
University Hospitals of Cleveland 1979 - 1988
Skills
Microsoft SQL Server, Software Development, C#, Relational Databases, Business Intelligence, XML, Integration, Databases, Project Management, Enterprise Architecture, Data Modeling, ETL, Oracle, Java
Education
Baldwin Wallace University 2000 — 2007
BA, Business Administration
Baldwin Wallace University 1999 — 2007
business administration
Cleveland State University
Penn State University
Knotice Ltd. May 2011 - Present
Ignition One May 2011 - Present
eLoyalty September 1991 - October 2010
Bridgestone/Firestone Inc. 1988 - 1991
University Hospitals of Cleveland 1979 - 1988
Skills
Microsoft SQL Server, Software Development, C#, Relational Databases, Business Intelligence, XML, Integration, Databases, Project Management, Enterprise Architecture, Data Modeling, ETL, Oracle, Java
Education
Baldwin Wallace University 2000 — 2007
BA, Business Administration
Baldwin Wallace University 1999 — 2007
business administration
Cleveland State University
Penn State University
Chris Thoman Chris Thoman's eLoyalty Experience August 1996 - September 2001
Job Founder at Toon Vectors
Industry Computer Software
Experience
Toon Vectors February 2012 - Present
Cinema Squid March 2008 - Present
eLoyalty August 1996 - September 2001
Skills
Software Development, Agile Methodologies
Education
Florida Atlantic University 2006 — 2009
Master of Science, Computer Science
Florida State University 1992 — 1996
Bachelor, Computer Science
Toon Vectors February 2012 - Present
Cinema Squid March 2008 - Present
eLoyalty August 1996 - September 2001
Skills
Software Development, Agile Methodologies
Education
Florida Atlantic University 2006 — 2009
Master of Science, Computer Science
Florida State University 1992 — 1996
Bachelor, Computer Science
Lois Whitman's eLoyalty Experience November 1997 - August 2006
Job President, LRW Associates
Industry Management Consulting
Experience
LRW Associates May 2009 - Present
Major Oak/Verint 2010 - June 2015
SWC SOCAP 2010 - 2013
Condado Group November 2006 - May 2009
eLoyalty November 1997 - August 2006
Reed Elsevier November 1987 - January 1996
Citibank/Woodside Travel Management 1984 - 1995
Delta Airlines 1974 - 1981
Skills
Management Consulting, Leadership, Professional Services, CRM, Business Process..., Quality Assurance, Contact Centers, Integration, Project Management, Strategy, Call Center, Customer Experience, Business Process..., Call Centers, Program Management, Insurance, Training, Team Management, Management, Outsourcing, Process Improvement, Cross-functional Team..., Business Strategy, Workforce Management, IT Management, Employee Training, Change Management, BPO, Business Intelligence, Business Process, Analysis, Business Development, Consulting, Customer Satisfaction, Vendor Management, Analytics
Education
Simmons College 1971 — 1973
Master's, Information Science
Bayview Avenue Elemenatary
Boston University
BA, French
LRW Associates May 2009 - Present
Major Oak/Verint 2010 - June 2015
SWC SOCAP 2010 - 2013
Condado Group November 2006 - May 2009
eLoyalty November 1997 - August 2006
Reed Elsevier November 1987 - January 1996
Citibank/Woodside Travel Management 1984 - 1995
Delta Airlines 1974 - 1981
Skills
Management Consulting, Leadership, Professional Services, CRM, Business Process..., Quality Assurance, Contact Centers, Integration, Project Management, Strategy, Call Center, Customer Experience, Business Process..., Call Centers, Program Management, Insurance, Training, Team Management, Management, Outsourcing, Process Improvement, Cross-functional Team..., Business Strategy, Workforce Management, IT Management, Employee Training, Change Management, BPO, Business Intelligence, Business Process, Analysis, Business Development, Consulting, Customer Satisfaction, Vendor Management, Analytics
Education
Simmons College 1971 — 1973
Master's, Information Science
Bayview Avenue Elemenatary
Boston University
BA, French
Ronald Sherwood Ronald Sherwood's eLoyalty Experience September 2000 - 2002
Job President at P3 Strategies, LLC
Industry Information Services
Experience
P3 Strategies, LLC June 2008 - Present
Norm Thompson Outfitters August 2007 - May 2008
Ceridian June 2006 - August 2007
The Home Depot April 2003 - 2006
eLoyalty September 2000 - 2002
American Management Systems (AMS) June 1985 - August 2000
Anacomp, Inc June 1980 - June 1985
Skills
Change Management, Strategic Planning, Business Process, Vendor Management, Project Management, Business Analysis, Program Management, PMP, Business Intelligence, Process Improvement, Cross-functional Team..., Business Process..., SDLC, CRM, IT Strategy, Leadership, Professional Services, Project Portfolio..., Management Consulting, E-commerce, Strategy, Consulting, Integration, Software Project..., PMO, ERP, Outsourcing, Business Development, Business Process..., SaaS, Telecommunications
Education
Southern Polytechnic State University 2002 — 2003
Six Sigma
Drexel University
BS
Southern Polytechnic State University
PMP
P3 Strategies, LLC June 2008 - Present
Norm Thompson Outfitters August 2007 - May 2008
Ceridian June 2006 - August 2007
The Home Depot April 2003 - 2006
eLoyalty September 2000 - 2002
American Management Systems (AMS) June 1985 - August 2000
Anacomp, Inc June 1980 - June 1985
Skills
Change Management, Strategic Planning, Business Process, Vendor Management, Project Management, Business Analysis, Program Management, PMP, Business Intelligence, Process Improvement, Cross-functional Team..., Business Process..., SDLC, CRM, IT Strategy, Leadership, Professional Services, Project Portfolio..., Management Consulting, E-commerce, Strategy, Consulting, Integration, Software Project..., PMO, ERP, Outsourcing, Business Development, Business Process..., SaaS, Telecommunications
Education
Southern Polytechnic State University 2002 — 2003
Six Sigma
Drexel University
BS
Southern Polytechnic State University
PMP
Vincent Randy, CBAP's eLoyalty Experience March 1997 - October 1998
Job Management Consultant | Systems thinker | Technology populariser ► I accompany businesses in their transformation
Industry Management Consulting
Experience
Larochelle Groupe Conseil May 2010 - Present
Techniseal April 2010 - April 2010
CGI January 2007 - December 2009
Unilog Management April 2001 - January 2007
Vodafone Passo, now Agero November 1998 - March 2001
eloyalty March 1997 - October 1998
Skills
Management Consulting, Change Management, Neurofeedback, Business Process, CRM, Outsourcing, Requirements Analysis, Process Improvement, Business Development, Leadership, Consulting, Supply Chain Management, Organizational Design, Business Analysis, ERP, Business Transformation, Team Management, Project Management, Operational..., Operational Improvement, Business Process...
Education
Leadership Coaching Inc. 2014 — 2015
Emerging Leaders program, Leadership organisationnel
Hochschule Reutlingen 1994 — 1995
École Supérieure des Sciences Commerciales d'Angers 1991 — 1995
BA in Business, International Management
Larochelle Groupe Conseil May 2010 - Present
Techniseal April 2010 - April 2010
CGI January 2007 - December 2009
Unilog Management April 2001 - January 2007
Vodafone Passo, now Agero November 1998 - March 2001
eloyalty March 1997 - October 1998
Skills
Management Consulting, Change Management, Neurofeedback, Business Process, CRM, Outsourcing, Requirements Analysis, Process Improvement, Business Development, Leadership, Consulting, Supply Chain Management, Organizational Design, Business Analysis, ERP, Business Transformation, Team Management, Project Management, Operational..., Operational Improvement, Business Process...
Education
Leadership Coaching Inc. 2014 — 2015
Emerging Leaders program, Leadership organisationnel
Hochschule Reutlingen 1994 — 1995
École Supérieure des Sciences Commerciales d'Angers 1991 — 1995
BA in Business, International Management
Stephen Lautz Stephen Lautz's eLoyalty Experience February 2001 - November 2009
Job Partner at FocalPointe Group
Industry Management Consulting
Experience
FocalPointe Group October 2009 - Present
eLoyalty February 2001 - November 2009
Morningstar January 1999 - December 2000
Zurich Scudder Investments July 1996 - December 1998
Stein Roe & Farnham July 1985 - June 1995
CNA Insurance June 1981 - July 1985
Skills
Strategic Consulting, Healthcare Consulting, Customer Experience..., Contact Center..., ICD-10, Solution Architecture, Account Management, Business Development, Program Management, Project Management, Medicare, Medicaid Managed Care, Contact Center..., Contact Center..., Financial Analysis, Cisco VoIP, Vendor Management, Health Information..., Mutual Funds, PMO Design, Consulting, Management Consulting, Process Improvement, Change Management, Executive Management, IT Strategy, Contact Centers, Business Process..., Call Centers, Strategic Planning, Financial Services
Education
Loyola University of Chicago - Graduate School of Business 1986 — 1990
Master of Business Administration (M.B.A.), Finance
Indiana University Bloomington 1976 — 1980
Bachelor of Science (B.S.), Industrial Relations
FocalPointe Group October 2009 - Present
eLoyalty February 2001 - November 2009
Morningstar January 1999 - December 2000
Zurich Scudder Investments July 1996 - December 1998
Stein Roe & Farnham July 1985 - June 1995
CNA Insurance June 1981 - July 1985
Skills
Strategic Consulting, Healthcare Consulting, Customer Experience..., Contact Center..., ICD-10, Solution Architecture, Account Management, Business Development, Program Management, Project Management, Medicare, Medicaid Managed Care, Contact Center..., Contact Center..., Financial Analysis, Cisco VoIP, Vendor Management, Health Information..., Mutual Funds, PMO Design, Consulting, Management Consulting, Process Improvement, Change Management, Executive Management, IT Strategy, Contact Centers, Business Process..., Call Centers, Strategic Planning, Financial Services
Education
Loyola University of Chicago - Graduate School of Business 1986 — 1990
Master of Business Administration (M.B.A.), Finance
Indiana University Bloomington 1976 — 1980
Bachelor of Science (B.S.), Industrial Relations
Elizabeth Lake Elizabeth Lake's eLoyalty Experience 1999 - 2001
Job Manager at Hassett Willis and Company
Industry Management Consulting
Experience
Hassett Willis and Company June 2009 - Present
Abraxas Corporation 2007 - 2009
American Red Cross 2005 - 2007
Allstate 2001 - 2006
eLoyalty 1999 - 2001
Allstate 1998 - 1999
Skills
Change Management, Problem Solving, Project Management, Human Capital, Talent Management, Employee Engagement, Career Development, Strategic Communications, Process Improvement, Program Implementation, Organizational..., Organizational..., Performance Management, Personality Assessment, Risk Management, Leadership Development, Management, Human Resources, Project Planning, Business Process..., Management Consulting, Workshop Facilitation, Employee Training, Training, Business Process, Program Management, Strategy, Organizational Design, Consulting, Government, Leadership
Education
Loyola University of Chicago
Master of Science (M.S.), Human Resources Management
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (MBA), Change Management
University of Kansas
Bachelor of Arts (B.A.), Organizational Communication
Hassett Willis and Company June 2009 - Present
Abraxas Corporation 2007 - 2009
American Red Cross 2005 - 2007
Allstate 2001 - 2006
eLoyalty 1999 - 2001
Allstate 1998 - 1999
Skills
Change Management, Problem Solving, Project Management, Human Capital, Talent Management, Employee Engagement, Career Development, Strategic Communications, Process Improvement, Program Implementation, Organizational..., Organizational..., Performance Management, Personality Assessment, Risk Management, Leadership Development, Management, Human Resources, Project Planning, Business Process..., Management Consulting, Workshop Facilitation, Employee Training, Training, Business Process, Program Management, Strategy, Organizational Design, Consulting, Government, Leadership
Education
Loyola University of Chicago
Master of Science (M.S.), Human Resources Management
DePaul University - Charles H. Kellstadt Graduate School of Business
Master of Business Administration (MBA), Change Management
University of Kansas
Bachelor of Arts (B.A.), Organizational Communication
John G Blake, CMA John G Blake, CMA's eLoyalty Experience January 2001 - September 2001
Job Chief Financial Officer at Harbor Sweets, Inc.
Industry Marketing and Advertising
Experience
Harbor Sweets, Inc. February 2012 - Present
J. G. BLAKE MANAGEMENT GROUP January 2009 - October 2012
Advanced Results Marketing September 2001 - April 2008
eLoyalty January 2001 - September 2001
NetGuard, Inc. December 1999 - December 2000
Arch Communications, Inc. May 1997 - October 1999
Star Markets February 1996 - May 1997
Strawberries, Inc. September 1990 - February 1996
Skills
Mergers, Forecasting, Budgeting, Analysis, Microsoft Office, Quickbooks, Start-up Environments, P&L, Accounting, Financial Reporting, Business Strategy, Strategic Planning, Financial Analysis, Start-ups, Team Building, Business Planning, Management Consulting, P&L Management, Negotiation, Due Diligence, Financial Modeling, Competitive Analysis, Excel, Budgets, Finance, Mergers & Acquisitions, Managerial Finance, Cross-functional Team..., Start-up Environment, Management
Education
Northeastern University - Graduate School of Business Administration
MBA, Finance / Marketing
University of Vermont
BS, Business Administration
Harbor Sweets, Inc. February 2012 - Present
J. G. BLAKE MANAGEMENT GROUP January 2009 - October 2012
Advanced Results Marketing September 2001 - April 2008
eLoyalty January 2001 - September 2001
NetGuard, Inc. December 1999 - December 2000
Arch Communications, Inc. May 1997 - October 1999
Star Markets February 1996 - May 1997
Strawberries, Inc. September 1990 - February 1996
Skills
Mergers, Forecasting, Budgeting, Analysis, Microsoft Office, Quickbooks, Start-up Environments, P&L, Accounting, Financial Reporting, Business Strategy, Strategic Planning, Financial Analysis, Start-ups, Team Building, Business Planning, Management Consulting, P&L Management, Negotiation, Due Diligence, Financial Modeling, Competitive Analysis, Excel, Budgets, Finance, Mergers & Acquisitions, Managerial Finance, Cross-functional Team..., Start-up Environment, Management
Education
Northeastern University - Graduate School of Business Administration
MBA, Finance / Marketing
University of Vermont
BS, Business Administration
Michelle Ippel Michelle Ippel's eLoyalty Experience 1999 - 2000
Job Independant Contact Center Consultant
Industry Telecommunications
Experience
Independant Consultant (Self-employed) March 2015 - Present
Dimension Data February 2013 - March 2015
Microsoft February 2011 - November 2012
Cisco Systems Canada June 2004 - June 2009
Aspect Communications 2000 - 2004
eLoyalty 1999 - 2000
Bell Canada 1993 - 1998
Skills
Call Centers, Cisco Technologies, Customer Experience, Cisco ICM, Contact Centers, Call Center, Pre-sales, Unified Communications, Enterprise Software, VoIP, Telephony, Integration, Telecommunications, Networking, Solution Selling, Solution Architecture, IVR, SaaS, Cisco Call Manager, Professional Services, Cloud Computing, Direct Sales, Sales Engineering, Strategy, CTI, Outsourcing, ACD, Lync, Selling, Sales Enablement, Workforce Management, Competitive Analysis, Genesys, RFP, IP PBX, Call Routing, Webinars, Lync Server 2010, Cisco, Contact Center Design, Consultative Selling, Sales
Education
Ryerson University 1993 — 1998
Telecommunications, Telecommunications
Brock University 1985 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration
Independant Consultant (Self-employed) March 2015 - Present
Dimension Data February 2013 - March 2015
Microsoft February 2011 - November 2012
Cisco Systems Canada June 2004 - June 2009
Aspect Communications 2000 - 2004
eLoyalty 1999 - 2000
Bell Canada 1993 - 1998
Skills
Call Centers, Cisco Technologies, Customer Experience, Cisco ICM, Contact Centers, Call Center, Pre-sales, Unified Communications, Enterprise Software, VoIP, Telephony, Integration, Telecommunications, Networking, Solution Selling, Solution Architecture, IVR, SaaS, Cisco Call Manager, Professional Services, Cloud Computing, Direct Sales, Sales Engineering, Strategy, CTI, Outsourcing, ACD, Lync, Selling, Sales Enablement, Workforce Management, Competitive Analysis, Genesys, RFP, IP PBX, Call Routing, Webinars, Lync Server 2010, Cisco, Contact Center Design, Consultative Selling, Sales
Education
Ryerson University 1993 — 1998
Telecommunications, Telecommunications
Brock University 1985 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration
Adele Frankel Adele Frankel's eLoyalty Experience 2009 - 2010
Job Senior Associate at WilmerHale
Industry Legal Services
Experience
WilmerHale June 2012 - Present
Salans July 2010 - June 2012
eLoyalty 2009 - 2010
McDermott Will & Emery September 2006 - August 2009
American Express 2005 - 2006
UBS September 2001 - June 2003
Education
University of Chicago 2009 — 2010
MS, Computer Science
Benjamin N. Cardozo School of Law, Yeshiva University 2003 — 2006
JD, law
Columbia University in the City of New York 1997 — 2001
BA, English/Computer Science
WilmerHale June 2012 - Present
Salans July 2010 - June 2012
eLoyalty 2009 - 2010
McDermott Will & Emery September 2006 - August 2009
American Express 2005 - 2006
UBS September 2001 - June 2003
Education
University of Chicago 2009 — 2010
MS, Computer Science
Benjamin N. Cardozo School of Law, Yeshiva University 2003 — 2006
JD, law
Columbia University in the City of New York 1997 — 2001
BA, English/Computer Science
Michael Bui Michael Bui's eLoyalty Experience July 2006 - January 2010
Job IT Infrastructure Manager at Twin City Fan Companies, Ltd.
Industry Information Technology and Services
Experience
Twin City Fan Companies, Ltd. September 2013 - Present
Aimia Inc February 2010 - November 2012
eLoyalty July 2006 - January 2010
Old Republic Title Company 2005 - 2006
Digi International 2002 - 2005
Promptu 2001 - 2002
Skills
Security, Cloud Computing, network, Network Engineering, Network Security, Network Design, Network Architecture, Windows, Project Management, PCI DSS, ITIL, Vendor Management, Disaster Recovery, Data Center, Virtualization, Networking
Education
Capella University 2008 — 2011
MBA, Technology
Hamline University School of Law 1996 — 1999
JD, LAW
University of Minnesota - Carlson School of Management 1992 — 1996
BS, Finance
University of Minnesota-Twin Cities 1992 — 1996
BS, Finance
Twin City Fan Companies, Ltd. September 2013 - Present
Aimia Inc February 2010 - November 2012
eLoyalty July 2006 - January 2010
Old Republic Title Company 2005 - 2006
Digi International 2002 - 2005
Promptu 2001 - 2002
Skills
Security, Cloud Computing, network, Network Engineering, Network Security, Network Design, Network Architecture, Windows, Project Management, PCI DSS, ITIL, Vendor Management, Disaster Recovery, Data Center, Virtualization, Networking
Education
Capella University 2008 — 2011
MBA, Technology
Hamline University School of Law 1996 — 1999
JD, LAW
University of Minnesota - Carlson School of Management 1992 — 1996
BS, Finance
University of Minnesota-Twin Cities 1992 — 1996
BS, Finance
Jeff Warix Jeff Warix's eLoyalty Experience 2000 - 2001
Job Senior Pastor Berean Baptist Church
Industry Religious Institutions
Experience
Berean Baptist Church December 2010 - Present
Equifax February 2009 - April 2013
Generations Consulting March 1999 - February 2009
eLoyalty 2000 - 2001
IBM Corporation 1984 - 1993
ROLM 1984 - 1993
Skills
Shepherding, Discipling Men, Preaching, Biblical Counseling, Leadership Development, Establishing Vision, Mentoring, Biblical Church..., Team Building, Business Process..., Process Improvement, Project Management, Program Management, Integration, Vendor Management, Cross-functional Team..., Team Leadership, Change Management, Business Analysis, Requirements Analysis, Account Management, Business Intelligence
Education
Cedarville University 1976 — 1980
BA, Education
Berean Baptist Church December 2010 - Present
Equifax February 2009 - April 2013
Generations Consulting March 1999 - February 2009
eLoyalty 2000 - 2001
IBM Corporation 1984 - 1993
ROLM 1984 - 1993
Skills
Shepherding, Discipling Men, Preaching, Biblical Counseling, Leadership Development, Establishing Vision, Mentoring, Biblical Church..., Team Building, Business Process..., Process Improvement, Project Management, Program Management, Integration, Vendor Management, Cross-functional Team..., Team Leadership, Change Management, Business Analysis, Requirements Analysis, Account Management, Business Intelligence
Education
Cedarville University 1976 — 1980
BA, Education
Richard Baynes's eLoyalty Experience July 2008 - June 2010
Job Manager at Accenture
Industry Management Consulting
Experience
Accenture June 2010 - Present
eLoyalty July 2008 - June 2010
Merrill Lynch December 2007 - May 2008
Amgen May 2007 - August 2007
Skills
Management Consulting, Business Analysis, Business Process..., Data Analysis, Analytics, Project Management, Business Strategy, Process Improvement, Strategic Planning, Business Intelligence, CRM, Health Insurance, Microsoft Office, Program Management, Customer Service, Customer Experience, Digital Strategy, Front Office, Management, Performance Management, Strategy, Business Process, Cross-functional Team..., IT Strategy, Vendor Management, Consulting
Education
Lake Forest College 2004 — 2008
Bachelor of Arts, Cum Laude, Economics, Communications
Pembroke Hill 1991 — 2004
Accenture June 2010 - Present
eLoyalty July 2008 - June 2010
Merrill Lynch December 2007 - May 2008
Amgen May 2007 - August 2007
Skills
Management Consulting, Business Analysis, Business Process..., Data Analysis, Analytics, Project Management, Business Strategy, Process Improvement, Strategic Planning, Business Intelligence, CRM, Health Insurance, Microsoft Office, Program Management, Customer Service, Customer Experience, Digital Strategy, Front Office, Management, Performance Management, Strategy, Business Process, Cross-functional Team..., IT Strategy, Vendor Management, Consulting
Education
Lake Forest College 2004 — 2008
Bachelor of Arts, Cum Laude, Economics, Communications
Pembroke Hill 1991 — 2004
Patrick Schubert Patrick Schubert's eLoyalty Experience April 2007 - January 2010
Job at Independent Consultant
Industry Information Technology and Services
Experience
Independent Consultant January 2010 - Present
eLoyalty April 2007 - January 2010
RedSky Technologies 2005 - 2007
WAN Technologies 2004 - 2005
Berbee May 2002 - April 2003
eLoyalty March 1999 - May 2002
Ameritech October 1994 - March 1999
Northland Productions 1992 - 1994
Skills
Unified Communications, VoIP, Contact Center..., Avaya, Cisco Call Manager, Cisco Technologies, Call Center, WAN, IVR, Contact Centers, Program Management, Managed Services, Telecommunications, CTI, Professional Services, Call Centers, Workforce Management, Avaya Technologies, Telephony, Networking
Education
Lawrence University 1988 — 1992
Bachelor of Arts, History
Kennedy Senior High 1985 — 1988
High School
Independent Consultant January 2010 - Present
eLoyalty April 2007 - January 2010
RedSky Technologies 2005 - 2007
WAN Technologies 2004 - 2005
Berbee May 2002 - April 2003
eLoyalty March 1999 - May 2002
Ameritech October 1994 - March 1999
Northland Productions 1992 - 1994
Skills
Unified Communications, VoIP, Contact Center..., Avaya, Cisco Call Manager, Cisco Technologies, Call Center, WAN, IVR, Contact Centers, Program Management, Managed Services, Telecommunications, CTI, Professional Services, Call Centers, Workforce Management, Avaya Technologies, Telephony, Networking
Education
Lawrence University 1988 — 1992
Bachelor of Arts, History
Kennedy Senior High 1985 — 1988
High School
Benny Gonzales's eLoyalty Experience August 2008 - July 2010
Job Sr Technology Communications Design Engineer at Pearson
Industry Telecommunications
Experience
Pearson June 2012 - Present
AT&T June 2010 - Present
eLoyalty August 2008 - July 2010
AT&T 2010 - 2010
Advanced Micro Devices/ ELI Inc. June 2001 - July 2008
Open Text 2001 - 2002
Vignette January 2000 - January 2001
Lucent Technologies January 1999 - January 2000
Skills
Cloud Computing, Data Center, Information Technology, Managed Services, Telecommunications, SDLC, Leadership, Vendor Management, Enterprise Architecture, Virtualization, Enterprise Software, VoIP, Unified Communications, Management, SaaS, Program Management
Education
Austin College
Pearson June 2012 - Present
AT&T June 2010 - Present
eLoyalty August 2008 - July 2010
AT&T 2010 - 2010
Advanced Micro Devices/ ELI Inc. June 2001 - July 2008
Open Text 2001 - 2002
Vignette January 2000 - January 2001
Lucent Technologies January 1999 - January 2000
Skills
Cloud Computing, Data Center, Information Technology, Managed Services, Telecommunications, SDLC, Leadership, Vendor Management, Enterprise Architecture, Virtualization, Enterprise Software, VoIP, Unified Communications, Management, SaaS, Program Management
Education
Austin College
Jason M. Sherman's eLoyalty Experience 2000 - 2001
Job Collaborative Innovation for Next Gen Customers, Nationally Recognized Leader
Industry Leisure, Travel & Tourism
Experience
Whyze Group, Inc. April 2001 - Present
Customer Innovations, Inc April 2001 - Present
Vacation and Resort Strategies June 1986 - Present
eLoyalty 2000 - 2001
HomeBanc Mortgage 1998 - 2000
Skills
Marketing Strategy, Customer Experience, Marketing Research, Product Marketing, B2B Marketing, CRM, Product Development, Advertising, Consumer Behaviour, Product Management, User Experience, Change Management, Strategic Consulting, Social Media, Project Management, Product Innovation, Organizational..., Consumer Behavior, Focus Groups, Branding & Identity, Packaging, Online Research, Moderator, Mobile Marketing, Web Content, Idea Generation, Concept Development, B2C marketing, Qualitative Research, Strategic Planning, Real Estate Development, Ski Resorts, Agile Project Management
Education
Hofstra University 1990 — 1991
MBA
State University of New York - System
BS
Harborfields H.S.
Whyze Group, Inc. April 2001 - Present
Customer Innovations, Inc April 2001 - Present
Vacation and Resort Strategies June 1986 - Present
eLoyalty 2000 - 2001
HomeBanc Mortgage 1998 - 2000
Skills
Marketing Strategy, Customer Experience, Marketing Research, Product Marketing, B2B Marketing, CRM, Product Development, Advertising, Consumer Behaviour, Product Management, User Experience, Change Management, Strategic Consulting, Social Media, Project Management, Product Innovation, Organizational..., Consumer Behavior, Focus Groups, Branding & Identity, Packaging, Online Research, Moderator, Mobile Marketing, Web Content, Idea Generation, Concept Development, B2C marketing, Qualitative Research, Strategic Planning, Real Estate Development, Ski Resorts, Agile Project Management
Education
Hofstra University 1990 — 1991
MBA
State University of New York - System
BS
Harborfields H.S.
Bob (Jude) Shinn's eLoyalty Experience May 2006 - December 2007
Job Business and Information Technology Executive MBA, ITIL, Six SigmaChampion, CompTIA Security+, Cloud Security Strategy
Industry Executive Office
Experience
Ryden Consultants November 2008 - June 2015
Ericsson (via acquisition) November 2013 - May 2015
Cloud Silver Lining November 2010 - April 2013
Forsythe December 2007 - November 2010
eLoyalty May 2006 - December 2007
SSgA May 1999 - May 2006
Skills
Budgeting, Vendor Management, Strategic Planning, Organizational..., Application Development, Productivity Improvement, Team Leadership, Team Building, Cross-functional Team..., Sales Management, Architecture, Forecasting, Negotiation, New Business Development, Change Management, Contract Negotiation, P&L Management, Budgets, CRM, IT Strategy, Cloud Computing, Professional Services, Process Improvement, Entrepreneurship, Project Planning, Enterprise Software, Information Security, Business Continuity, Data Center, Project Management, Start-ups, Management Consulting, Business Development, Security, Business Strategy, Managed Services, Go-to-market Strategy, Consulting, Executive Management, SaaS, Governance, Software Development, Team Organisation
Education
Babson College 1998 — 2003
MBA, MBA
Bridgewater State University 1989 — 1993
BA, History
Ryden Consultants November 2008 - June 2015
Ericsson (via acquisition) November 2013 - May 2015
Cloud Silver Lining November 2010 - April 2013
Forsythe December 2007 - November 2010
eLoyalty May 2006 - December 2007
SSgA May 1999 - May 2006
Skills
Budgeting, Vendor Management, Strategic Planning, Organizational..., Application Development, Productivity Improvement, Team Leadership, Team Building, Cross-functional Team..., Sales Management, Architecture, Forecasting, Negotiation, New Business Development, Change Management, Contract Negotiation, P&L Management, Budgets, CRM, IT Strategy, Cloud Computing, Professional Services, Process Improvement, Entrepreneurship, Project Planning, Enterprise Software, Information Security, Business Continuity, Data Center, Project Management, Start-ups, Management Consulting, Business Development, Security, Business Strategy, Managed Services, Go-to-market Strategy, Consulting, Executive Management, SaaS, Governance, Software Development, Team Organisation
Education
Babson College 1998 — 2003
MBA, MBA
Bridgewater State University 1989 — 1993
BA, History
Eric Berthene Eric Berthene's eLoyalty Experience July 2010 - September 2011
Job Service Delivery Manager at Mattersight Corporation
Industry Information Technology and Services
Experience
Goods For Grades March 2014 - Present
Mattersight Corporation April 2013 - Present
Mattersight Corporation (formerly eLoyalty) October 2011 - March 2013
eLoyalty July 2010 - September 2011
Newport News Shipbuilding, A Division of Huntington Ingalls Industries (formerly Northrop Grumman) May 2009 - August 2009
Huntington Ingalls Industries, Inc-Gulf Coast (formerly Northrop Grumman Shipbuilding) May 2008 - July 2008
Nicor Gas May 2007 - August 2007
Skills
Analysis, Testing, Troubleshooting, Data Analysis, Quality Assurance, Microsoft Office, Social Entrepreneurship, SaaS, Release Management, Program Management, Project Management, Education, Customer Satisfaction, JIRA, Social Enterprise, Problem Solving, Cross-functional...
Education
Northwestern University - Kellogg School of Management 2015 — 2018
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign 2006 — 2010
BS
Jagiellonian University 2007 — 2007
N/A
Benet Academy 2002 — 2006
St. Patrick Catholic School 1993 — 2002
Goods For Grades March 2014 - Present
Mattersight Corporation April 2013 - Present
Mattersight Corporation (formerly eLoyalty) October 2011 - March 2013
eLoyalty July 2010 - September 2011
Newport News Shipbuilding, A Division of Huntington Ingalls Industries (formerly Northrop Grumman) May 2009 - August 2009
Huntington Ingalls Industries, Inc-Gulf Coast (formerly Northrop Grumman Shipbuilding) May 2008 - July 2008
Nicor Gas May 2007 - August 2007
Skills
Analysis, Testing, Troubleshooting, Data Analysis, Quality Assurance, Microsoft Office, Social Entrepreneurship, SaaS, Release Management, Program Management, Project Management, Education, Customer Satisfaction, JIRA, Social Enterprise, Problem Solving, Cross-functional...
Education
Northwestern University - Kellogg School of Management 2015 — 2018
Master of Business Administration (M.B.A.)
University of Illinois at Urbana-Champaign 2006 — 2010
BS
Jagiellonian University 2007 — 2007
N/A
Benet Academy 2002 — 2006
St. Patrick Catholic School 1993 — 2002
Russ Nurrenbern's eLoyalty Experience August 1997 - May 2006
Job Salesforce CRM Consultant and Team Leader
Industry Information Technology and Services
Experience
TeleTech June 2012 - October 2015
TeleTech April 2011 - May 2012
TeleTech May 2006 - March 2011
eLoyalty August 1997 - May 2006
Skills
Consulting, Leadership, Qvidian Proposal..., Cisco UCCE, Process Automation, CRM, Cloud Computing, Business Process..., Business Intelligence, Software Documentation, Enterprise Software, Customer Experience, Professional Services, Call Centers, Telecommunications, Management, Workforce Management, Call Center, Vendor Management, Outsourcing, Cross-functional Team..., Contact Centers, SDLC, BPO, IT Management, Process Improvement, Analysis, Service Delivery, IVR, Change Management, CTI, Telephony, Business Analysis, Avaya, Quality Assurance
Education
Indiana University - Kelley School of Business 1993 — 1997
Bachelor of Science, Computer Information Systems (CIS)
Mater Dei High School
TeleTech June 2012 - October 2015
TeleTech April 2011 - May 2012
TeleTech May 2006 - March 2011
eLoyalty August 1997 - May 2006
Skills
Consulting, Leadership, Qvidian Proposal..., Cisco UCCE, Process Automation, CRM, Cloud Computing, Business Process..., Business Intelligence, Software Documentation, Enterprise Software, Customer Experience, Professional Services, Call Centers, Telecommunications, Management, Workforce Management, Call Center, Vendor Management, Outsourcing, Cross-functional Team..., Contact Centers, SDLC, BPO, IT Management, Process Improvement, Analysis, Service Delivery, IVR, Change Management, CTI, Telephony, Business Analysis, Avaya, Quality Assurance
Education
Indiana University - Kelley School of Business 1993 — 1997
Bachelor of Science, Computer Information Systems (CIS)
Mater Dei High School
Marchele Lee, MBA, MS, NCC, LPC-Intern Marchele Lee, MBA, MS, NCC, LPC-Intern's eLoyalty Experience November 2012 - March 2014
Job
Industry Mental Health Care
Experience
Dallas Metro Counseling Association June 2015 - Present
Metrocare Services January 2015 - Present
Counseling Reflections April 2014 - Present
Metrocare Services March 2014 - December 2014
Sweet N Dirty Treats April 2010 - December 2014
eLoyalty November 2012 - March 2014
eLoyalty March 2012 - November 2012
United Way of Williamson County September 2009 - September 2010
Spirit Groove Austin July 2006 - April 2010
United Way Capital Area April 2007 - June 2009
Skills
Program Management, Non-profits, Fundraising, Event Planning, Management, Contract Negotiation, Business Analysis, Small Business, Coaching, Marketing, Public Relations, Social Media, Nonprofits, Sales Management, CRM, Strategic Planning, Training, Event Management, Research
Education
Capella University 2011 — 2014
Master's Degree
Texas Tech University - Rawls College of Business 2001 — 2003
MBA
Texas Tech University 1998 — 2001
Bachelors
Dallas Metro Counseling Association June 2015 - Present
Metrocare Services January 2015 - Present
Counseling Reflections April 2014 - Present
Metrocare Services March 2014 - December 2014
Sweet N Dirty Treats April 2010 - December 2014
eLoyalty November 2012 - March 2014
eLoyalty March 2012 - November 2012
United Way of Williamson County September 2009 - September 2010
Spirit Groove Austin July 2006 - April 2010
United Way Capital Area April 2007 - June 2009
Skills
Program Management, Non-profits, Fundraising, Event Planning, Management, Contract Negotiation, Business Analysis, Small Business, Coaching, Marketing, Public Relations, Social Media, Nonprofits, Sales Management, CRM, Strategic Planning, Training, Event Management, Research
Education
Capella University 2011 — 2014
Master's Degree
Texas Tech University - Rawls College of Business 2001 — 2003
MBA
Texas Tech University 1998 — 2001
Bachelors
Joshua Haas Joshua Haas's eLoyalty Experience July 2008 - June 2011
Job CoFounder and Head of Product at Plannr
Industry Computer Software
Experience
Plannr August 2014 - Present
Sonoma Partners August 2014 - March 2015
kCura October 2012 - September 2014
kCura June 2011 - March 2014
eLoyalty July 2008 - June 2011
Story From a New Friend 2009 - 2010
TransNational Bancard, Inc. 2008 - 2008
KC CO II 2006 - 2007
Skills
Agile Methodologies, E-Discovery Consulting, SQL, Litigation Support, Enterprise Software, Analytics, Product Management, Requirements Gathering, Leadership, Scrum, VB.NET, .NET, SaaS, Product Development, Agile Project Management
Education
Lake Forest College 2004 — 2007
Bachelor's, Eonomics and Biology
Plannr August 2014 - Present
Sonoma Partners August 2014 - March 2015
kCura October 2012 - September 2014
kCura June 2011 - March 2014
eLoyalty July 2008 - June 2011
Story From a New Friend 2009 - 2010
TransNational Bancard, Inc. 2008 - 2008
KC CO II 2006 - 2007
Skills
Agile Methodologies, E-Discovery Consulting, SQL, Litigation Support, Enterprise Software, Analytics, Product Management, Requirements Gathering, Leadership, Scrum, VB.NET, .NET, SaaS, Product Development, Agile Project Management
Education
Lake Forest College 2004 — 2007
Bachelor's, Eonomics and Biology
Ken Hurley's eLoyalty Experience 1996 - 2001
Job
Industry Management Consulting
Experience
Oracle August 2015 - Present
Perficient 2013 - August 2015
Opera Solutions January 2012 - April 2013
Oracle Corporation (Art Technology Group) February 2010 - January 2012
Palladium April 2006 - March 2010
Darwin Partners 2005 - 2006
Deloitte 2001 - 2005
eLoyalty 1996 - 2001
Oxford 1995 - 1996
Skills
Management Consulting, Consulting, Recruiting, Professional Services, Change Management, Program Management, Workforce Planning, Process Improvement, Business Strategy, Business Intelligence, Business Analysis, Business Process..., Integration, Cross-functional Team..., Leadership, Management, Talent Management, Talent Acquisition, Business Process, Strategy, Project Management
Education
Bentley University 1990 — 1994
M.S.
Oracle August 2015 - Present
Perficient 2013 - August 2015
Opera Solutions January 2012 - April 2013
Oracle Corporation (Art Technology Group) February 2010 - January 2012
Palladium April 2006 - March 2010
Darwin Partners 2005 - 2006
Deloitte 2001 - 2005
eLoyalty 1996 - 2001
Oxford 1995 - 1996
Skills
Management Consulting, Consulting, Recruiting, Professional Services, Change Management, Program Management, Workforce Planning, Process Improvement, Business Strategy, Business Intelligence, Business Analysis, Business Process..., Integration, Cross-functional Team..., Leadership, Management, Talent Management, Talent Acquisition, Business Process, Strategy, Project Management
Education
Bentley University 1990 — 1994
M.S.
Greg Heidel Greg Heidel's eLoyalty Experience 2001 - 2003
Job Technology Professional
Industry Computer Software
Experience
Demand Media, Inc. June 2013 - August 2015
Demand Media June 2012 - June 2013
Demand Media, Inc. January 2010 - June 2012
Demand Media March 2010 - December 2010
Demand Media January 2008 - March 2010
DemandMedia December 2007 - January 2008
Pitney Bowes December 2004 - December 2007
eLoyalty 2001 - 2003
Camstar Systems, Inc. 2000 - 2001
Skills
Agile Methodologies, MongoDB, Java, C#, Amazon S3, Web Applications, jQuery, Software Development, HTML, JavaScript, MySQL, Facebook, Python, Python (Tornado,..., Facebook Integration, Payment Services..., Twitter Integration, Database Programming..., 0MQ, AngularJS, Web Services, Web Development
Education
California State University-Sacramento 1990 — 1993
Bachelor of Science, Computer Science
Demand Media, Inc. June 2013 - August 2015
Demand Media June 2012 - June 2013
Demand Media, Inc. January 2010 - June 2012
Demand Media March 2010 - December 2010
Demand Media January 2008 - March 2010
DemandMedia December 2007 - January 2008
Pitney Bowes December 2004 - December 2007
eLoyalty 2001 - 2003
Camstar Systems, Inc. 2000 - 2001
Skills
Agile Methodologies, MongoDB, Java, C#, Amazon S3, Web Applications, jQuery, Software Development, HTML, JavaScript, MySQL, Facebook, Python, Python (Tornado,..., Facebook Integration, Payment Services..., Twitter Integration, Database Programming..., 0MQ, AngularJS, Web Services, Web Development
Education
California State University-Sacramento 1990 — 1993
Bachelor of Science, Computer Science
Lester Grant, Jr Lester Grant, Jr's eLoyalty Experience June 2007 - May 2013
Job Tools Admin at Q2ebanking
Industry Information Technology and Services
Experience
Q2ebanking April 2014 - Present
Loop1 Systems May 2013 - March 2014
eLoyalty June 2007 - May 2013
Unisys November 2006 - May 2007
Fayette County Judges Office January 2006 - September 2006
Skills
Cisco Technologies, Windows Server, Active Directory, VMware, Servers, Linux, VPN, VoIP, Network Security, Networking, XP, Troubleshooting, Microsoft Exchange, Cisco Call Manager, Windows XP, Computer Hardware, Wireless Networking, Microsoft Certified..., Visio, Software Installation
Education
University of Houston 2001 — 2004
bachelor of science, Computer Engineering and Technology
Blinn College 1998 — 1999
Q2ebanking April 2014 - Present
Loop1 Systems May 2013 - March 2014
eLoyalty June 2007 - May 2013
Unisys November 2006 - May 2007
Fayette County Judges Office January 2006 - September 2006
Skills
Cisco Technologies, Windows Server, Active Directory, VMware, Servers, Linux, VPN, VoIP, Network Security, Networking, XP, Troubleshooting, Microsoft Exchange, Cisco Call Manager, Windows XP, Computer Hardware, Wireless Networking, Microsoft Certified..., Visio, Software Installation
Education
University of Houston 2001 — 2004
bachelor of science, Computer Engineering and Technology
Blinn College 1998 — 1999
Chase Wilson's eLoyalty Experience March 1998 - October 2000
Job Chase Wilson Recruiting innovation expert constantly evolving how to find, engage, hire, and retain talent.
Industry Staffing and Recruiting
Experience
Randstad Sourceright May 2015 - Present
Randstad Sourceright US 2013 - Present
Randstad Sourceright September 2006 - September 2013
RES, RPO division of Bernard Hodes Group March 2003 - August 2006
RES, RPO division of Bernard Hodes Group October 2001 - March 2003
RES, RPO division of Bernard Hodes Group October 2000 - October 2001
eLoyalty March 1998 - October 2000
Bank of America June 1993 - March 1998
Skills
RPO, Solution Design, ROI development, Talent Acquisition, Sourcing, Recruiting, Marketing, Social Media, SEM, Six Sigma, SEO, Process Engineering, Applicant Tracking..., Technical Recruiting, Vendor Management, Lean Management, Passive Candidate..., Prezi, Presentation Development, Process Flow..., Graphics, Cost Models, C-Level Presentations, C-Level Sales, International Sales, Solution Architecture, Solution Selling, Solution Development, Professional Services, Management Consulting, Business Analysis, Financial Analysis, EEOC, OFCCP, Recruitment Advertising, Leadership, Internet Recruiting, Search, Strategy, Consulting, SDLC, Management, CRM
Education
Villanova University 2010 — 2010
Certificate
Villanova University 2010 — 2010
Certificate
Dallas Baptist University 2007 — 2009
Randstad Sourceright May 2015 - Present
Randstad Sourceright US 2013 - Present
Randstad Sourceright September 2006 - September 2013
RES, RPO division of Bernard Hodes Group March 2003 - August 2006
RES, RPO division of Bernard Hodes Group October 2001 - March 2003
RES, RPO division of Bernard Hodes Group October 2000 - October 2001
eLoyalty March 1998 - October 2000
Bank of America June 1993 - March 1998
Skills
RPO, Solution Design, ROI development, Talent Acquisition, Sourcing, Recruiting, Marketing, Social Media, SEM, Six Sigma, SEO, Process Engineering, Applicant Tracking..., Technical Recruiting, Vendor Management, Lean Management, Passive Candidate..., Prezi, Presentation Development, Process Flow..., Graphics, Cost Models, C-Level Presentations, C-Level Sales, International Sales, Solution Architecture, Solution Selling, Solution Development, Professional Services, Management Consulting, Business Analysis, Financial Analysis, EEOC, OFCCP, Recruitment Advertising, Leadership, Internet Recruiting, Search, Strategy, Consulting, SDLC, Management, CRM
Education
Villanova University 2010 — 2010
Certificate
Villanova University 2010 — 2010
Certificate
Dallas Baptist University 2007 — 2009
Tim Medley Tim Medley's eLoyalty Experience July 2012 - Present
Job Escalation Engineer, Principal at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty July 2012 - Present
Appia Communications February 2008 - July 2012
CharlotteAreaDads.com April 2007 - April 2008
Coleman Technologies September 2007 - February 2008
Moxie Enterprises January 2002 - January 2008
Cisco March 2006 - September 2007
CIPTUG January 2002 - August 2007
Internetwork Experts March 2005 - January 2006
Appia Communications April 2003 - March 2005
iReadyWorld January 2000 - April 2003
Skills
Cisco Technologies, VoIP, Cisco Networking, Objective-C, WAN, TCP/IP, Troubleshooting, Unified Communications, Security, Network Design, Data Center, Virtualization, Switches, CCNA, Telecommunications, System Administration, VMware, Networking, Pre-sales, Wireless, IP, LAN-WAN, SIP Trunking, Enterprise Software, Network Engineering, MPLS
Education
Gardner-Webb University
Southern Regional HS
eLoyalty July 2012 - Present
Appia Communications February 2008 - July 2012
CharlotteAreaDads.com April 2007 - April 2008
Coleman Technologies September 2007 - February 2008
Moxie Enterprises January 2002 - January 2008
Cisco March 2006 - September 2007
CIPTUG January 2002 - August 2007
Internetwork Experts March 2005 - January 2006
Appia Communications April 2003 - March 2005
iReadyWorld January 2000 - April 2003
Skills
Cisco Technologies, VoIP, Cisco Networking, Objective-C, WAN, TCP/IP, Troubleshooting, Unified Communications, Security, Network Design, Data Center, Virtualization, Switches, CCNA, Telecommunications, System Administration, VMware, Networking, Pre-sales, Wireless, IP, LAN-WAN, SIP Trunking, Enterprise Software, Network Engineering, MPLS
Education
Gardner-Webb University
Southern Regional HS
Colin Stanley Colin Stanley's eLoyalty Experience December 2012 - May 2013
Job UC & Collaboration Consultant Senior at Insight
Industry Information Technology and Services
Experience
Insight April 2015 - Present
Insight May 2013 - April 2015
eLoyalty December 2012 - May 2013
eLoyalty April 2011 - March 2013
Rent-A-Center (Acceptance) October 2010 - May 2011
Lamar University January 2010 - October 2010
Discovery Information Technologies June 2009 - August 2009
MCT Credit Union September 2007 - February 2009
Sanderson's Restaurant and Bar February 2006 - March 2007
Skills
Team Management, Budgeting, Data Analysis, Troubleshooting, CVP, Cisco ICM, SQL Server 2000-2008, Cisco Call Manager, Microsoft Excel, Reports, Cisco Technologies, Microsoft SQL Server, EIM, VoIP, Contact Centers, VMware, Cost Down, Enterprise Software, SharePoint, Virtualization, Budgets, IP, Disaster Recovery, System Deployment, Unified Communications, Management
Education
Lamar University 2004 — 2010
Bachelor of Business Administration, Management Information Systems
SAP certification Lamar University
Insight April 2015 - Present
Insight May 2013 - April 2015
eLoyalty December 2012 - May 2013
eLoyalty April 2011 - March 2013
Rent-A-Center (Acceptance) October 2010 - May 2011
Lamar University January 2010 - October 2010
Discovery Information Technologies June 2009 - August 2009
MCT Credit Union September 2007 - February 2009
Sanderson's Restaurant and Bar February 2006 - March 2007
Skills
Team Management, Budgeting, Data Analysis, Troubleshooting, CVP, Cisco ICM, SQL Server 2000-2008, Cisco Call Manager, Microsoft Excel, Reports, Cisco Technologies, Microsoft SQL Server, EIM, VoIP, Contact Centers, VMware, Cost Down, Enterprise Software, SharePoint, Virtualization, Budgets, IP, Disaster Recovery, System Deployment, Unified Communications, Management
Education
Lamar University 2004 — 2010
Bachelor of Business Administration, Management Information Systems
SAP certification Lamar University
Derek Larson's eLoyalty Experience September 2008 - January 2010
Job Network Analyst II at Avera Health
Industry Health, Wellness and Fitness
Experience
Avera Health August 2014 - Present
Spencer Hospital August 2011 - August 2014
Solutions, Inc February 2010 - August 2011
eLoyalty September 2008 - January 2010
Skills
Windows, WAN, Troubleshooting, Project Management, Microsoft Office, DNS, Active Directory, Customer Service
Education
Alexandria Technical College 1997 — 1999
Associates in Applied Science, Computer Technical Support Specialist
Avera Health August 2014 - Present
Spencer Hospital August 2011 - August 2014
Solutions, Inc February 2010 - August 2011
eLoyalty September 2008 - January 2010
Skills
Windows, WAN, Troubleshooting, Project Management, Microsoft Office, DNS, Active Directory, Customer Service
Education
Alexandria Technical College 1997 — 1999
Associates in Applied Science, Computer Technical Support Specialist
David McKnight, CLC's eLoyalty Experience November 2000 - June 2005
Job Head of Business Architecture and Integration for Vendor and Business Partner Services at AIG
Industry Management Consulting
Experience
AIG January 2013 - April 2014
Deloitte Consulting April 2011 - December 2012
Freelance Consultant March 2009 - March 2011
Accenture June 2005 - February 2009
eLoyalty November 2000 - June 2005
PricewaterhouseCoopers 1998 - 2000
Ernst & Young 1996 - 1998
Skills
Program Management, Performance Improvement, Care Management, Wellness, Business Strategy, Planning, Operational Assessment, Management Consulting, Change Management, Public Speaking, Process Improvement, Business Analysis, Business Process..., Healthcare, PowerPoint, Organizational Design, CRM, Entrepreneurship, Organizational...
Education
Carnegie Mellon University 1994 — 1996
MS, Public Policy and Management
Rutgers University-New Brunswick 1990 — 1994
BA, Sociology, Philosophy
Princeton University 1993 — 1993
n/a, Public Policy Analysis
AIG January 2013 - April 2014
Deloitte Consulting April 2011 - December 2012
Freelance Consultant March 2009 - March 2011
Accenture June 2005 - February 2009
eLoyalty November 2000 - June 2005
PricewaterhouseCoopers 1998 - 2000
Ernst & Young 1996 - 1998
Skills
Program Management, Performance Improvement, Care Management, Wellness, Business Strategy, Planning, Operational Assessment, Management Consulting, Change Management, Public Speaking, Process Improvement, Business Analysis, Business Process..., Healthcare, PowerPoint, Organizational Design, CRM, Entrepreneurship, Organizational...
Education
Carnegie Mellon University 1994 — 1996
MS, Public Policy and Management
Rutgers University-New Brunswick 1990 — 1994
BA, Sociology, Philosophy
Princeton University 1993 — 1993
n/a, Public Policy Analysis
Alex Vella, PMP® Alex Vella, PMP®'s eLoyalty Experience May 2004 - December 2005
Job Vella Technologies LLC, CEO & Founding Partner
Industry Information Technology and Services
Experience
Vella Technologies, LLC January 2010 - Present
Exony March 2012 - April 2013
Coleman Technologies 2005 - 2009
Southwest Florida Regional Technology Partnership 2007 - 2008
eLoyalty May 2004 - December 2005
Spanlink Communications 2002 - 2005
Protocol USA 1998 - 2000
Sony 1994 - 1995
Sony 1994 - 1995
U.S. Air Force December 1982 - March 1988
Skills
Project Management, Engineering, Unified Communications, Cisco Technologies, VoIP, Cloud Computing, Telecommunications, Integration, Data Center, Vendor Management, Program Management, Call Center, Professional Services, PMP, Security, Call Centers, SharePoint, ITIL, Wireless, Service Delivery, Networking, Enterprise Software, Management, Strategy, IP, Managed Services, System Deployment, Information Technology, Pre-sales, SaaS, Infrastructure, IT Management, Business Continuity..., Agile Project Management, Linux Firewalls, Telecommunications..., Application..., VMware, Technical Documentation, Delivering Technical..., Collaboration Tools, Network Design, Solution Architecture, Solution Selling, Telephony, IT Service Management, Consulting, Disaster Recovery, Software Development, Leadership
Education
Troy University 1985 — 1988
Master of Public Administration
University of La Verne 1983 — 1985
B.S., Management
University of Michigan-Dearborn 1980 — 1982
Business Administration and Management, General
Henry Ford Community College 1979 — 1980
St. Alphonsus High School 1975 — 1979
High School, Liberal Arts and Sciences/Liberal Studies
Vella Technologies, LLC January 2010 - Present
Exony March 2012 - April 2013
Coleman Technologies 2005 - 2009
Southwest Florida Regional Technology Partnership 2007 - 2008
eLoyalty May 2004 - December 2005
Spanlink Communications 2002 - 2005
Protocol USA 1998 - 2000
Sony 1994 - 1995
Sony 1994 - 1995
U.S. Air Force December 1982 - March 1988
Skills
Project Management, Engineering, Unified Communications, Cisco Technologies, VoIP, Cloud Computing, Telecommunications, Integration, Data Center, Vendor Management, Program Management, Call Center, Professional Services, PMP, Security, Call Centers, SharePoint, ITIL, Wireless, Service Delivery, Networking, Enterprise Software, Management, Strategy, IP, Managed Services, System Deployment, Information Technology, Pre-sales, SaaS, Infrastructure, IT Management, Business Continuity..., Agile Project Management, Linux Firewalls, Telecommunications..., Application..., VMware, Technical Documentation, Delivering Technical..., Collaboration Tools, Network Design, Solution Architecture, Solution Selling, Telephony, IT Service Management, Consulting, Disaster Recovery, Software Development, Leadership
Education
Troy University 1985 — 1988
Master of Public Administration
University of La Verne 1983 — 1985
B.S., Management
University of Michigan-Dearborn 1980 — 1982
Business Administration and Management, General
Henry Ford Community College 1979 — 1980
St. Alphonsus High School 1975 — 1979
High School, Liberal Arts and Sciences/Liberal Studies
Craig Schuchman's eLoyalty Experience 1995 - 2001
Job Sr. IT Recruiting Consultant at Lakeshore 3032425170
Industry Information Technology and Services
Experience
Lakeshore April 2014 - Present
Robert Half Technology October 2011 - March 2014
Robert Half Technology May 2011 - October 2011
Canongate Golf Clubs - Blackstone Country Club March 2010 - May 2011
Tiara Rado Golf Course March 2007 - March 2010
Vail Resorts 2001 - 2009
Adventure Travel Guides International April 2003 - March 2007
Beaver Creek Golf Club 2005 - 2006
eLoyalty 1995 - 2001
Skills
New Business Development, Management, Account Management, Recruiting, Technical Recruiting, Sales, Customer Relations, Golf Instruction, Retail, Coaching, Public Speaking, Social Media, Sales Management, Visual Basic 5.0/6.0, Oracle SQL, Vantive, Amdocs Clarify, Customer Service, Sourcing, Talent Acquisition, Human Resources, Interviews, Internet Recruiting, Leadership, Time Management, Project Management, Networking, Consulting, Cold Calling, Applicant Tracking..., Staffing Services
Education
Indiana University Bloomington 1991 — 1995
Bachelors, Computer Information Systems & International Studies
University of Limburg - Maastricht, Netherlands 1994 — 1994
International Studies
Lakeshore April 2014 - Present
Robert Half Technology October 2011 - March 2014
Robert Half Technology May 2011 - October 2011
Canongate Golf Clubs - Blackstone Country Club March 2010 - May 2011
Tiara Rado Golf Course March 2007 - March 2010
Vail Resorts 2001 - 2009
Adventure Travel Guides International April 2003 - March 2007
Beaver Creek Golf Club 2005 - 2006
eLoyalty 1995 - 2001
Skills
New Business Development, Management, Account Management, Recruiting, Technical Recruiting, Sales, Customer Relations, Golf Instruction, Retail, Coaching, Public Speaking, Social Media, Sales Management, Visual Basic 5.0/6.0, Oracle SQL, Vantive, Amdocs Clarify, Customer Service, Sourcing, Talent Acquisition, Human Resources, Interviews, Internet Recruiting, Leadership, Time Management, Project Management, Networking, Consulting, Cold Calling, Applicant Tracking..., Staffing Services
Education
Indiana University Bloomington 1991 — 1995
Bachelors, Computer Information Systems & International Studies
University of Limburg - Maastricht, Netherlands 1994 — 1994
International Studies
Matthew Groves Matthew Groves's eLoyalty Experience January 2013 - Present
Job Escalation VoIP Engineer at eLoyalty
Industry Telecommunications
Experience
eLoyalty January 2013 - Present
AT&T/AIM Technical Consultants September 2012 - January 2013
Compucom June 2006 - September 2012
Newtown Electric March 2005 - June 2006
Skills
Cisco Technologies, Security, Troubleshooting, Networking, Software Documentation, Management, Information Technology, Access, Analysis, Switches, CCNA, TCP/IP, Active Directory, VoIP, Data Center, Disaster Recovery, Cisco Call Manager, Telephony
Education
Auburn University 2011 — 2013
Master of Business Administration (MBA), Information Technology
George Mason University 2000 — 2005
Bachelor's of Science in Information Technology, Undergraduate Focus in Network Security
eLoyalty January 2013 - Present
AT&T/AIM Technical Consultants September 2012 - January 2013
Compucom June 2006 - September 2012
Newtown Electric March 2005 - June 2006
Skills
Cisco Technologies, Security, Troubleshooting, Networking, Software Documentation, Management, Information Technology, Access, Analysis, Switches, CCNA, TCP/IP, Active Directory, VoIP, Data Center, Disaster Recovery, Cisco Call Manager, Telephony
Education
Auburn University 2011 — 2013
Master of Business Administration (MBA), Information Technology
George Mason University 2000 — 2005
Bachelor's of Science in Information Technology, Undergraduate Focus in Network Security
Amy Daly-Donovan Amy Daly-Donovan's eLoyalty Experience 2000 - 2002
Job Organization Development Consultant
Industry Management Consulting
Experience
WestSide Baby May 2009 - Present
VitalSmarts June 2002 - Present
Daly-Donovan Consulting December 1991 - Present
eLoyalty 2000 - 2002
AT&T 1985 - 1991
AT&T 1983 - 1985
Skills
Organizational..., Change Management, Management Consulting, Leadership Development, Team Building, Strategic Planning, Public Speaking, Organizational Change, Change Leadership, MBTI, Executive Coaching, Workshop Facilitation, Organizational..., Strategy, Training, Consulting, Leadership
Education
American University 1987 — 1988
MS, Organization Development
Moravian College 1979 — 1983
BA, Management
WestSide Baby May 2009 - Present
VitalSmarts June 2002 - Present
Daly-Donovan Consulting December 1991 - Present
eLoyalty 2000 - 2002
AT&T 1985 - 1991
AT&T 1983 - 1985
Skills
Organizational..., Change Management, Management Consulting, Leadership Development, Team Building, Strategic Planning, Public Speaking, Organizational Change, Change Leadership, MBTI, Executive Coaching, Workshop Facilitation, Organizational..., Strategy, Training, Consulting, Leadership
Education
American University 1987 — 1988
MS, Organization Development
Moravian College 1979 — 1983
BA, Management
Charles Ruble Charles Ruble's eLoyalty Experience June 2006 - June 2009
Job Service Manager at The Hinckley Company
Industry Maritime
Experience
Hinckley Yacht Services April 2014 - Present
Deltaville Boatyard & Marina June 2009 - March 2014
eLoyalty June 2006 - June 2009
Capital One February 1999 - June 2006
Circuit City January 1997 - January 1998
Freddie Mac January 1995 - December 1997
Bell Atlantic Meridian Systems January 1985 - January 1996
Skills
Integration, Telecommunications, Testing, Call Centers, Windows Server, Security, Networking, Technical Support, Enterprise Software, Avaya, Operating Systems, Linux, Change Management, IVR, Business Intelligence, Routing, Hardware, Software Installation, Management, Project Planning, Project Management, Call Center, System Deployment, Vendor Management, ITIL, IT Management
Education
J Sargeant Reynolds Community College 2006 — 2010
Certificate of Diesel Technology
Hinckley Yacht Services April 2014 - Present
Deltaville Boatyard & Marina June 2009 - March 2014
eLoyalty June 2006 - June 2009
Capital One February 1999 - June 2006
Circuit City January 1997 - January 1998
Freddie Mac January 1995 - December 1997
Bell Atlantic Meridian Systems January 1985 - January 1996
Skills
Integration, Telecommunications, Testing, Call Centers, Windows Server, Security, Networking, Technical Support, Enterprise Software, Avaya, Operating Systems, Linux, Change Management, IVR, Business Intelligence, Routing, Hardware, Software Installation, Management, Project Planning, Project Management, Call Center, System Deployment, Vendor Management, ITIL, IT Management
Education
J Sargeant Reynolds Community College 2006 — 2010
Certificate of Diesel Technology
Brian Donahoo Brian Donahoo's eLoyalty Experience October 2007 - January 2010
Job Senior Software Engineer at AT&T WiFi Services
Industry Computer Software
Experience
AT&T WiFi Services February 2010 - Present
BiJae's Photography February 2005 - Present
eLoyalty October 2007 - January 2010
Texas Credit Union Department March 2006 - October 2007
Travis County July 2000 - March 2006
Star Systems, Inc June 1999 - July 2000
Union Bank Of California June 1997 - July 1999
Union Bank Of California July 1996 - June 1997
Skills
Web Development, PHP, Oracle SQL, Databases, SQL, CSS, HTML, Linux, SQL Server, Windows, MySQL, JavaScript, AJAX, Unix, Troubleshooting, Programming, Apache, Subversion, Network Administration, Web Applications, Agile, C#, ASP, jQuery, XP, Database Design, Microsoft SQL Server, Agile Methodologies, Oracle, Integration, Software Development, Testing, Access, Perl, Networking, Security, Servers, PL/SQL, Scrum, TCP/IP, PostgreSQL, Java, XML, Software Engineering, Web Services, Python, Cloud Computing
Education
St. Leo University 2000 — 2002
Business Administration and Management, General
California State University Stanislaus 1992 — 1995
Transfer, Biology / Business Admin
Summerville 1989 — 1991
AT&T WiFi Services February 2010 - Present
BiJae's Photography February 2005 - Present
eLoyalty October 2007 - January 2010
Texas Credit Union Department March 2006 - October 2007
Travis County July 2000 - March 2006
Star Systems, Inc June 1999 - July 2000
Union Bank Of California June 1997 - July 1999
Union Bank Of California July 1996 - June 1997
Skills
Web Development, PHP, Oracle SQL, Databases, SQL, CSS, HTML, Linux, SQL Server, Windows, MySQL, JavaScript, AJAX, Unix, Troubleshooting, Programming, Apache, Subversion, Network Administration, Web Applications, Agile, C#, ASP, jQuery, XP, Database Design, Microsoft SQL Server, Agile Methodologies, Oracle, Integration, Software Development, Testing, Access, Perl, Networking, Security, Servers, PL/SQL, Scrum, TCP/IP, PostgreSQL, Java, XML, Software Engineering, Web Services, Python, Cloud Computing
Education
St. Leo University 2000 — 2002
Business Administration and Management, General
California State University Stanislaus 1992 — 1995
Transfer, Biology / Business Admin
Summerville 1989 — 1991
Mark Wooley Mark Wooley's eLoyalty Experience October 1995 - January 2002
Job Senior Director, Customer Care Operation at Walgreens
Industry Management Consulting
Experience
Walgreens November 2012 - Present
Walgreens November 2011 - November 2012
Walgreens January 2010 - November 2011
Convergys October 2007 - January 2010
Wooley Enterprises, LLC May 2007 - January 2010
Thumbs-Up Telemarketing Inc January 2005 - March 2008
Cap Gemini Ernst & Young March 2002 - August 2004
eLoyalty October 1995 - January 2002
Skills
Process Improvement, Leadership Development, Strategy, Outsourcing, Enterprise Software, Management Consulting, Vendor Management, Customer Experience, Business Process..., Leadership, Workforce Management, Change Management, Cross-functional Team..., Business Analysis, Call Center, Business Transformation, Management, Business Process, CRM, Call Centers, Operations Management
Education
Eastern Illinois University 1983 — 1986
B.S., Economics
Walgreens November 2012 - Present
Walgreens November 2011 - November 2012
Walgreens January 2010 - November 2011
Convergys October 2007 - January 2010
Wooley Enterprises, LLC May 2007 - January 2010
Thumbs-Up Telemarketing Inc January 2005 - March 2008
Cap Gemini Ernst & Young March 2002 - August 2004
eLoyalty October 1995 - January 2002
Skills
Process Improvement, Leadership Development, Strategy, Outsourcing, Enterprise Software, Management Consulting, Vendor Management, Customer Experience, Business Process..., Leadership, Workforce Management, Change Management, Cross-functional Team..., Business Analysis, Call Center, Business Transformation, Management, Business Process, CRM, Call Centers, Operations Management
Education
Eastern Illinois University 1983 — 1986
B.S., Economics
Bridgette Jones Bridgette Jones's eLoyalty Experience October 2005 - February 2006
Job Business Systems Analyst at AbbVie
Industry Human Resources
Experience
AbbVie January 2015 - Present
AbbVie January 2014 - Present
Walgreens June 2011 - April 2013
United Stationers September 2010 - May 2011
Hewitt Associates March 2006 - 2008
eLoyalty October 2005 - February 2006
Abbott February 2000 - September 2005
Motorola October 1999 - November 1999
Matthews/Randstad June 1999 - October 1999
Innovative Search January 1999 - March 1999
Skills
Technical Recruiting, Applicant Tracking..., Sourcing, Talent Acquisition, Relationship Management, Negotiation, Internet Recruiting, Screening, Human Resources, Executive Search, Interviews, Vendor Management, Temporary Placement, Benefits Negotiation, Customer Service, Hiring, Onboarding, SDLC, Team Building, Management, Leadership, HRIS, College Recruiting, Employee Benefits, Training, Talent Management, Cold Calling, Employee Relations, Recruiting, Change Management, Permanent Placement, Employee Engagement, New Business Development, CRM, Team Leadership, Contract Recruitment, Process Improvement, Strategic Sourcing, Performance Management, Organizational..., Screening Resumes, Strategy, New Hire Orientations, Coaching, Personnel Management, Account Management, Recruitment Advertising
Education
Midwest College of Oriental Medicine-Wisconsin 2013 — 2017
Bachelor's and Master's degree, Nutrition/Oriental Medicine
Eastern Illinois University 1993 — 1995
BS, Administration Information Systems
AbbVie January 2015 - Present
AbbVie January 2014 - Present
Walgreens June 2011 - April 2013
United Stationers September 2010 - May 2011
Hewitt Associates March 2006 - 2008
eLoyalty October 2005 - February 2006
Abbott February 2000 - September 2005
Motorola October 1999 - November 1999
Matthews/Randstad June 1999 - October 1999
Innovative Search January 1999 - March 1999
Skills
Technical Recruiting, Applicant Tracking..., Sourcing, Talent Acquisition, Relationship Management, Negotiation, Internet Recruiting, Screening, Human Resources, Executive Search, Interviews, Vendor Management, Temporary Placement, Benefits Negotiation, Customer Service, Hiring, Onboarding, SDLC, Team Building, Management, Leadership, HRIS, College Recruiting, Employee Benefits, Training, Talent Management, Cold Calling, Employee Relations, Recruiting, Change Management, Permanent Placement, Employee Engagement, New Business Development, CRM, Team Leadership, Contract Recruitment, Process Improvement, Strategic Sourcing, Performance Management, Organizational..., Screening Resumes, Strategy, New Hire Orientations, Coaching, Personnel Management, Account Management, Recruitment Advertising
Education
Midwest College of Oriental Medicine-Wisconsin 2013 — 2017
Bachelor's and Master's degree, Nutrition/Oriental Medicine
Eastern Illinois University 1993 — 1995
BS, Administration Information Systems
Patrick Beaudette Patrick Beaudette's eLoyalty Experience August 1998 - May 2000
Job CRM Consultant
Industry Information Technology and Services
Experience
SyncSite Inc. December 2010 - Present
Beaudette Consulting October 2008 - January 2011
Pariveda Solutions January 2008 - October 2008
Ascendix Technologies July 2000 - December 2007
eLoyalty August 1998 - May 2000
Electronic Form Systems May 1997 - September 1998
Skills
Microsoft CRM, Sage, CRM, Cloud Computing, Integration, Software Development, Business Analysis, Business Intelligence, Business Process, Enterprise Software, SQL, .NET, Consulting, Microsoft SQL Server, VB.NET, C#
Education
Texas A&M University 1994 — 1995
Physics
Central Michigan University 1989 — 1994
Bachelor of Science (BS), Physics and Mathematics
SyncSite Inc. December 2010 - Present
Beaudette Consulting October 2008 - January 2011
Pariveda Solutions January 2008 - October 2008
Ascendix Technologies July 2000 - December 2007
eLoyalty August 1998 - May 2000
Electronic Form Systems May 1997 - September 1998
Skills
Microsoft CRM, Sage, CRM, Cloud Computing, Integration, Software Development, Business Analysis, Business Intelligence, Business Process, Enterprise Software, SQL, .NET, Consulting, Microsoft SQL Server, VB.NET, C#
Education
Texas A&M University 1994 — 1995
Physics
Central Michigan University 1989 — 1994
Bachelor of Science (BS), Physics and Mathematics
Tommy Fauth Tommy Fauth's eLoyalty Experience July 2011 - July 2014
Job Senior Manager at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company July 2014 - Present
eLoyalty July 2011 - July 2014
Lamar State College-Port Arthur September 2008 - July 2011
Lamar State College-Port Arthur September 2007 - September 2008
Lamar State College-Port Arthur May 2005 - September 2007
Lamar University January 2004 - May 2005
United States Marine Corps May 1998 - May 2002
Skills
VMWare Certified..., Microsoft Certfied..., VMware, Troubleshooting, Databases, Administration, Active Directory, Network Security, Microsoft Certified..., System Administration, Network Administration, Windows 7, Microsoft SQL Server, Windows Server, Dell PowerEdge Servers, Technical Support, Servers, XP, Software Installation, Access, Data Center, DNS, Computer Hardware, DHCP, Hardware, Operating Systems, Cisco Technologies, TCP/IP, Security, Cisco IOS, VPN, Networking, Group Policy, Microsoft Exchange, Disaster Recovery, SharePoint, Cisco Call Manager, Virtualization, Cisco Routers, Firewalls, IT Management, Microsoft Technologies, IT Operations, Switches, System Deployment, VoIP, Routing, Windows, Windows XP, Wireless Networking
Education
Lamar University 2003 — 2005
BBA, MIS
Barstow College 2000 — 2002
AAS, Electronics Technician
eLoyalty, a TeleTech Company July 2014 - Present
eLoyalty July 2011 - July 2014
Lamar State College-Port Arthur September 2008 - July 2011
Lamar State College-Port Arthur September 2007 - September 2008
Lamar State College-Port Arthur May 2005 - September 2007
Lamar University January 2004 - May 2005
United States Marine Corps May 1998 - May 2002
Skills
VMWare Certified..., Microsoft Certfied..., VMware, Troubleshooting, Databases, Administration, Active Directory, Network Security, Microsoft Certified..., System Administration, Network Administration, Windows 7, Microsoft SQL Server, Windows Server, Dell PowerEdge Servers, Technical Support, Servers, XP, Software Installation, Access, Data Center, DNS, Computer Hardware, DHCP, Hardware, Operating Systems, Cisco Technologies, TCP/IP, Security, Cisco IOS, VPN, Networking, Group Policy, Microsoft Exchange, Disaster Recovery, SharePoint, Cisco Call Manager, Virtualization, Cisco Routers, Firewalls, IT Management, Microsoft Technologies, IT Operations, Switches, System Deployment, VoIP, Routing, Windows, Windows XP, Wireless Networking
Education
Lamar University 2003 — 2005
BBA, MIS
Barstow College 2000 — 2002
AAS, Electronics Technician
Joseph Gulawsky Joseph Gulawsky's eLoyalty Experience November 1999 - October 2002
Job Director CRM Consulting Services at Infor
Industry Information Technology and Services
Experience
Infor August 2013 - Present
Innovature Partners May 2010 - August 2013
SAP America May 2006 - April 2010
Siebel Systems November 2003 - April 2006
eLoyalty November 1999 - October 2002
MSX International February 1996 - September 1999
MSX International January 1989 - January 1996
Skills
Program and Project..., CRM software, Software Implementation, Implementation Services, PMI, Agile, ASAP, and..., Solutions Development, SAP, Business Objects, Siebel, Software Development..., PMO Strategy and..., P&L responsibility, ROI development, Executive Management, Program Management, SAP CRM, IT Strategy, Strategic Planning, Professional Services, Integrated Marketing, CRM, ERP, PMO, Business Intelligence, Business Process, Project Management, Management Consulting, Business Analysis, Enterprise Software, Strategy, Management, Consulting, Leadership, SaaS, Integration, Cloud Computing, Business Process..., Analytics
Education
University of Michigan 1983 — 1987
MBA
Lawrence Technological University 1976 — 1983
BSBA, Business Management, IT
Infor August 2013 - Present
Innovature Partners May 2010 - August 2013
SAP America May 2006 - April 2010
Siebel Systems November 2003 - April 2006
eLoyalty November 1999 - October 2002
MSX International February 1996 - September 1999
MSX International January 1989 - January 1996
Skills
Program and Project..., CRM software, Software Implementation, Implementation Services, PMI, Agile, ASAP, and..., Solutions Development, SAP, Business Objects, Siebel, Software Development..., PMO Strategy and..., P&L responsibility, ROI development, Executive Management, Program Management, SAP CRM, IT Strategy, Strategic Planning, Professional Services, Integrated Marketing, CRM, ERP, PMO, Business Intelligence, Business Process, Project Management, Management Consulting, Business Analysis, Enterprise Software, Strategy, Management, Consulting, Leadership, SaaS, Integration, Cloud Computing, Business Process..., Analytics
Education
University of Michigan 1983 — 1987
MBA
Lawrence Technological University 1976 — 1983
BSBA, Business Management, IT
Larry Kolek Larry Kolek's eLoyalty Experience March 1989 - April 2008
Job Partner at Sagence
Industry Management Consulting
Experience
Sagence April 2008 - Present
eLoyalty March 1989 - April 2008
First National Bank of Chicago November 1984 - March 1989
Amoco Corporation June 1979 - November 1984
Skills
Management Consulting, IT Strategy, Analytics, Business Intelligence, Program Management, Master Data Management, Enterprise Architecture, Business Analysis, Data Warehousing, Financial Services, Business Process, Professional Services, Start-ups, Strategic Planning, Consulting, Business Transformation
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1983 — 1985
MBA, Finance (Concentration in Investments)
University of Illinois at Chicago 1975 — 1979
BS, Quantitative Analysis
Sagence April 2008 - Present
eLoyalty March 1989 - April 2008
First National Bank of Chicago November 1984 - March 1989
Amoco Corporation June 1979 - November 1984
Skills
Management Consulting, IT Strategy, Analytics, Business Intelligence, Program Management, Master Data Management, Enterprise Architecture, Business Analysis, Data Warehousing, Financial Services, Business Process, Professional Services, Start-ups, Strategic Planning, Consulting, Business Transformation
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1983 — 1985
MBA, Finance (Concentration in Investments)
University of Illinois at Chicago 1975 — 1979
BS, Quantitative Analysis
Muhammad Rehan Muhammad Rehan's eLoyalty Experience April 2013 - Present
Job Telecommunications Solution Architect at eLoyalty
Industry Information Technology and Services
Experience
eLoyalty April 2013 - Present
eLoyalty September 2011 - Present
Long View Systems November 2009 - August 2011
Wateen Telecom 2006 - 2009
National Engineers August 2005 - December 2007
Warid Telecom 2005 - 2006
Skills
Cisco Call Manager, QoS, Cisco Technologies, CCNP, CCNA, Switches, Unified Communications, OSPF, Routing, Cisco Certified, H.323, Cisco IOS, EIGRP, VoIP, Gateway, CCIE, Telecommunications, Routers, WAN, BGP
Education
City University of New York-College of Staten Island 2003 — 2004
Master of Computer science, Computer Science
eLoyalty April 2013 - Present
eLoyalty September 2011 - Present
Long View Systems November 2009 - August 2011
Wateen Telecom 2006 - 2009
National Engineers August 2005 - December 2007
Warid Telecom 2005 - 2006
Skills
Cisco Call Manager, QoS, Cisco Technologies, CCNP, CCNA, Switches, Unified Communications, OSPF, Routing, Cisco Certified, H.323, Cisco IOS, EIGRP, VoIP, Gateway, CCIE, Telecommunications, Routers, WAN, BGP
Education
City University of New York-College of Staten Island 2003 — 2004
Master of Computer science, Computer Science
Ed Silva's eLoyalty Experience 1994 - 2001
Job Vice President Big Data and Analytics
Industry Information Technology and Services
Experience
WorldLink US September 2015 - Present
HP Enterprise Services - Analytics and Data Management Practice February 2007 - September 2015
CBIZ 2004 - 2006
Cambridge Technology Partners/Novell 2001 - 2003
eLoyalty 1994 - 2001
EDS 1987 - 1994
Skills
Business Intelligence, Leadership, Program Management, Enterprise Software, Master Data Management, CRM, Management Consulting, Data Integration, SaaS, Analytics, IT Strategy, Business Process, Enterprise Architecture, Integration, Business Development, Sales, Strategy, Data Warehousing, Big Data, Business Analysis, Management, Professional Services, Selling, Solution Architecture, Cloud Computing, Data Quality, Outsourcing, Governance, Consulting, Solution Selling
Education
Bloomsburg University of Pennsylvania
Business Administration
WorldLink US September 2015 - Present
HP Enterprise Services - Analytics and Data Management Practice February 2007 - September 2015
CBIZ 2004 - 2006
Cambridge Technology Partners/Novell 2001 - 2003
eLoyalty 1994 - 2001
EDS 1987 - 1994
Skills
Business Intelligence, Leadership, Program Management, Enterprise Software, Master Data Management, CRM, Management Consulting, Data Integration, SaaS, Analytics, IT Strategy, Business Process, Enterprise Architecture, Integration, Business Development, Sales, Strategy, Data Warehousing, Big Data, Business Analysis, Management, Professional Services, Selling, Solution Architecture, Cloud Computing, Data Quality, Outsourcing, Governance, Consulting, Solution Selling
Education
Bloomsburg University of Pennsylvania
Business Administration
Randy Stalzer's eLoyalty Experience 1999 - 2002
Job Software and Application Development Delivery Services Senior Director
Industry Information Technology and Services
Experience
RRSConsulting September 2015 - Present
Technology Built on Relationships February 2015 - September 2015
NCR Corporation February 2014 - February 2015
Information Technology Senior Director April 2013 - February 2014
Experian 2008 - 2013
Aspen Marketing Services 2002 - 2008
eLoyalty 1999 - 2002
ARCO Oil and Gas 1985 - 1992
Skills
Integration, SaaS, Cloud Computing, Strategy, Leadership, Cross-functional Team..., CRM, SDLC, Business Partner..., Software Development, E-commerce, Software Project..., Web Services, Governance, Business Intelligence, Analysis, Databases, Program Management, Change Management, SharePoint, Data Center, PMO, Vendor Management, PMP, IT Service Management, Visio, Enterprise Software, Management, Business Analysis, Enterprise Architecture, Budgets, MS Project, SQL, Content Management, Project Portfolio..., HRIS, Oracle, XML, Project Management, Interactive Applications, Requirements Analysis, Data Warehousing, Salesforce.com, Agile Methodologies, Consulting, Information Technology, Process Improvement, Unix, IT Strategy, Scrum
Education
MS, Pepperdine University, The George L. Graziadio School of Business and Management
Master's Degree, Technology Management
Iowa State University
BS, Computer Science
RRSConsulting September 2015 - Present
Technology Built on Relationships February 2015 - September 2015
NCR Corporation February 2014 - February 2015
Information Technology Senior Director April 2013 - February 2014
Experian 2008 - 2013
Aspen Marketing Services 2002 - 2008
eLoyalty 1999 - 2002
ARCO Oil and Gas 1985 - 1992
Skills
Integration, SaaS, Cloud Computing, Strategy, Leadership, Cross-functional Team..., CRM, SDLC, Business Partner..., Software Development, E-commerce, Software Project..., Web Services, Governance, Business Intelligence, Analysis, Databases, Program Management, Change Management, SharePoint, Data Center, PMO, Vendor Management, PMP, IT Service Management, Visio, Enterprise Software, Management, Business Analysis, Enterprise Architecture, Budgets, MS Project, SQL, Content Management, Project Portfolio..., HRIS, Oracle, XML, Project Management, Interactive Applications, Requirements Analysis, Data Warehousing, Salesforce.com, Agile Methodologies, Consulting, Information Technology, Process Improvement, Unix, IT Strategy, Scrum
Education
MS, Pepperdine University, The George L. Graziadio School of Business and Management
Master's Degree, Technology Management
Iowa State University
BS, Computer Science
Pinaki Datta's eLoyalty Experience August 2005 - June 2006
Job Vice President, Retail and Manufacturing Practice at Regalix
Industry Retail
Experience
Regalix March 2015 - Present
Sears Holdings Corporation 2009 - March 2015
WCP Group 2009 - 2009
Slalom Consulting June 2006 - 2009
eLoyalty August 2005 - June 2006
IBM Business Consulting Services October 2002 - July 2005
PricewaterhouseCoopers July 1996 - October 2002
Skills
Program Management, Product Management, Integration, E-commerce, Software Development, Project Management, Management, Wireless, IT Strategy, Business Process..., Management Consulting, Business Analysis, Business Intelligence, SDLC, PMO, Business Transformation, Software Project..., Enterprise Architecture, Analytics, Vendor Management, Start-ups, Agile Methodologies, Outsourcing, Cloud Computing, Process Improvement, SaaS
Education
University of Maryland University College 2003 — 2005
MBA
Indian Institute of Technology, Kharagpur 1992 — 1996
Bachelor of Technology (B.Tech.)
Regalix March 2015 - Present
Sears Holdings Corporation 2009 - March 2015
WCP Group 2009 - 2009
Slalom Consulting June 2006 - 2009
eLoyalty August 2005 - June 2006
IBM Business Consulting Services October 2002 - July 2005
PricewaterhouseCoopers July 1996 - October 2002
Skills
Program Management, Product Management, Integration, E-commerce, Software Development, Project Management, Management, Wireless, IT Strategy, Business Process..., Management Consulting, Business Analysis, Business Intelligence, SDLC, PMO, Business Transformation, Software Project..., Enterprise Architecture, Analytics, Vendor Management, Start-ups, Agile Methodologies, Outsourcing, Cloud Computing, Process Improvement, SaaS
Education
University of Maryland University College 2003 — 2005
MBA
Indian Institute of Technology, Kharagpur 1992 — 1996
Bachelor of Technology (B.Tech.)
Heather Bahr's eLoyalty Experience January 2012 - June 2013
Job Support Account Manager at ServiceNow
Industry Computer Software
Experience
ServiceNow - The Enterprise Cloud Company July 2013 - Present
eLoyalty January 2012 - June 2013
Fiserv January 2011 - December 2011
IBM 2007 - 2010
IBM 2003 - 2007
IBM 2000 - 2003
IBM 1998 - 2000
Skills
Customer Relations, Customer Satisfaction, Negotiation, Account Management, Team Leadership, Process Improvement, Enterprise Software, Problem Solving, Consultative Selling, Cross-functional Team..., Customer Service, Salesforce.com, Conflict Resolution, Leadership, Management, Product Management, Program Management, Business Process
Education
Dominican University
B.A., English - Composition
Gonzaga University
M.A, Organizational Leadership
University of Notre Dame - Mendoza College of Business
Executive Certificate in Negotiation and Conflict Management
ServiceNow - The Enterprise Cloud Company July 2013 - Present
eLoyalty January 2012 - June 2013
Fiserv January 2011 - December 2011
IBM 2007 - 2010
IBM 2003 - 2007
IBM 2000 - 2003
IBM 1998 - 2000
Skills
Customer Relations, Customer Satisfaction, Negotiation, Account Management, Team Leadership, Process Improvement, Enterprise Software, Problem Solving, Consultative Selling, Cross-functional Team..., Customer Service, Salesforce.com, Conflict Resolution, Leadership, Management, Product Management, Program Management, Business Process
Education
Dominican University
B.A., English - Composition
Gonzaga University
M.A, Organizational Leadership
University of Notre Dame - Mendoza College of Business
Executive Certificate in Negotiation and Conflict Management
Florencio Jopio's eLoyalty Experience March 2005 - September 2008
Job UCCE Engineer at State Farm
Industry Information Technology and Services
Experience
State Farm January 2012 - December 2014
Alltel Wireless September 2008 - October 2011
eLoyalty March 2005 - September 2008
JP Morgan Chase January 2003 - April 2005
United Health Group 2002 - 2003
MCI November 2001 - January 2002
Applied Materials January 2001 - August 2001
IBM Tivoli Software June 2000 - January 2001
Sitel July 1999 - February 2000
First USA February 1996 - July 1999
Skills
CTI, Call Centers, Cisco Call Manager, Cisco Technologies, IVR, Workforce Management, Contact Centers, Telephony, Call Routing, Routers, ACD
Education
City University of New York
University of Houston
State Farm January 2012 - December 2014
Alltel Wireless September 2008 - October 2011
eLoyalty March 2005 - September 2008
JP Morgan Chase January 2003 - April 2005
United Health Group 2002 - 2003
MCI November 2001 - January 2002
Applied Materials January 2001 - August 2001
IBM Tivoli Software June 2000 - January 2001
Sitel July 1999 - February 2000
First USA February 1996 - July 1999
Skills
CTI, Call Centers, Cisco Call Manager, Cisco Technologies, IVR, Workforce Management, Contact Centers, Telephony, Call Routing, Routers, ACD
Education
City University of New York
University of Houston
Noal Staubus's eLoyalty Experience 1999 - 2007
Job Director, Project Management Office
Industry Information Technology and Services
Experience
ConvergeOne Collaboration November 2014 - Present
Spanlink Communications 2007 - November 2014
eLoyalty 1999 - 2007
Skills
VoIP, Professional Services, Telecommunications, Managed Services, Vendor Management, CTI, Call Centers, SIP, SaaS, Call Center, Cisco Technologies, IVR, Integration, PMP, Enterprise Software, Program Management, Data Center, SDLC, Wireless, CRM, Unified Communications, Microsoft Project, Project Management, Telephony, Management, Business Analysis, Process Improvement, Contact Centers, Solution Architecture, Cloud Computing, Pre-sales, IP, Solution Selling, PMO, IT Strategy, Business Process..., Team Leadership
Education
DePaul University
M.S., Computer Science
Northern Illinois University
M.B.A.
The Ohio State University
B.S., Marketing
Project Management Institute
Project Management Professional Certification (PMP)
ConvergeOne Collaboration November 2014 - Present
Spanlink Communications 2007 - November 2014
eLoyalty 1999 - 2007
Skills
VoIP, Professional Services, Telecommunications, Managed Services, Vendor Management, CTI, Call Centers, SIP, SaaS, Call Center, Cisco Technologies, IVR, Integration, PMP, Enterprise Software, Program Management, Data Center, SDLC, Wireless, CRM, Unified Communications, Microsoft Project, Project Management, Telephony, Management, Business Analysis, Process Improvement, Contact Centers, Solution Architecture, Cloud Computing, Pre-sales, IP, Solution Selling, PMO, IT Strategy, Business Process..., Team Leadership
Education
DePaul University
M.S., Computer Science
Northern Illinois University
M.B.A.
The Ohio State University
B.S., Marketing
Project Management Institute
Project Management Professional Certification (PMP)
Dennis Krueger's eLoyalty Experience December 1998 - November 2002
Job Weatherization Specialist at Boise Cascade
Industry Building Materials
Experience
Boise Cascade May 2013 - Present
Hajoca Corporation January 2011 - April 2013
Green Solar June 2009 - January 2011
FireRock, Inc September 2008 - June 2009
BlueLinx Corp December 2002 - November 2007
eLoyalty December 1998 - November 2002
Georgia-Pacific Corp. January 1986 - December 1998
Skills
LEED, Associate, Consulting and Training, Consulting, Strategic Planning, Training, Key Account Management, Negotiation, Sales Operations, Sales, Management, Inventory Management, Building Materials, Purchasing, Pricing, Product Development, Marketing, Contract Negotiation, Retail, Team Building, Operations Management, Leadership, Customer Satisfaction, Business Development, New Business Development, Selling, Logistics, Sales Management, Cold Calling, Forecasting, Supply Chain Management, Supply Chain, Account Management, B2B, Budgets, Product Management, Income Statement, Marketing Strategy, Wholesale, P&L Management, Outside Sales, Start-ups, Inventory Control, Profit, Customer Service, Vendor Management, Construction, Direct Sales, Strategic Partnerships, Procurement
Education
Central Connecticut State University 1971 — 1975
Bachelor's of Science, Construction Management
Boise Cascade May 2013 - Present
Hajoca Corporation January 2011 - April 2013
Green Solar June 2009 - January 2011
FireRock, Inc September 2008 - June 2009
BlueLinx Corp December 2002 - November 2007
eLoyalty December 1998 - November 2002
Georgia-Pacific Corp. January 1986 - December 1998
Skills
LEED, Associate, Consulting and Training, Consulting, Strategic Planning, Training, Key Account Management, Negotiation, Sales Operations, Sales, Management, Inventory Management, Building Materials, Purchasing, Pricing, Product Development, Marketing, Contract Negotiation, Retail, Team Building, Operations Management, Leadership, Customer Satisfaction, Business Development, New Business Development, Selling, Logistics, Sales Management, Cold Calling, Forecasting, Supply Chain Management, Supply Chain, Account Management, B2B, Budgets, Product Management, Income Statement, Marketing Strategy, Wholesale, P&L Management, Outside Sales, Start-ups, Inventory Control, Profit, Customer Service, Vendor Management, Construction, Direct Sales, Strategic Partnerships, Procurement
Education
Central Connecticut State University 1971 — 1975
Bachelor's of Science, Construction Management
Mandi Komas's eLoyalty Experience June 2001 - March 2008
Job Director of Enterprise Program and Project Management at College of American Pathologists (CAP)
Industry Information Technology and Services
Experience
College of American Pathologists (CAP) April 2013 - Present
College of American Pathologists (CAP) January 2012 - April 2013
College of American Pathologists (CAP) April 2010 - December 2011
College of American Pathologists March 2008 - April 2010
eLoyalty June 2001 - March 2008
Whittman-Hart / marchFIRST April 2000 - June 2001
Whittman-Hart / marchFIRST February 1999 - April 2000
Whittman-Hart / marchFIRST November 1998 - February 1999
Videojet Technologies February 1998 - November 1998
Videojet Technologies April 1996 - February 1998
Skills
ITIL Certified, PMP Certified, PMP, SDLC, Vendor Management, Management, Business Process..., ITIL, Start-ups, Program Management, Enterprise Architecture, Leadership, Project Portfolio..., Business Process, Enterprise Software, PMO, Process Improvement, Project Delivery, Project Management, IT Strategy, Business Analysis, PMI, Cross-functional Team...
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 2000
MBA, Operations
University of Minnesota - Carlson School of Management 1992 — 1994
College of American Pathologists (CAP) April 2013 - Present
College of American Pathologists (CAP) January 2012 - April 2013
College of American Pathologists (CAP) April 2010 - December 2011
College of American Pathologists March 2008 - April 2010
eLoyalty June 2001 - March 2008
Whittman-Hart / marchFIRST April 2000 - June 2001
Whittman-Hart / marchFIRST February 1999 - April 2000
Whittman-Hart / marchFIRST November 1998 - February 1999
Videojet Technologies February 1998 - November 1998
Videojet Technologies April 1996 - February 1998
Skills
ITIL Certified, PMP Certified, PMP, SDLC, Vendor Management, Management, Business Process..., ITIL, Start-ups, Program Management, Enterprise Architecture, Leadership, Project Portfolio..., Business Process, Enterprise Software, PMO, Process Improvement, Project Delivery, Project Management, IT Strategy, Business Analysis, PMI, Cross-functional Team...
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 1997 — 2000
MBA, Operations
University of Minnesota - Carlson School of Management 1992 — 1994
Adam J. Antell's eLoyalty Experience April 2008 - March 2009
Job Senior Director of Implementation Services at Mattersight Corporation
Industry Consumer Services
Experience
Mattersight Corporation April 2015 - Present
Mattersight Corporation April 2014 - March 2015
Mattersight Corporation June 2013 - April 2014
Mattersight Corporation April 2009 - June 2013
Warren Blue Line High School Hockey Association May 2010 - April 2013
Mattersight Corporation (formerly eLoyalty Corporation) August 2010 - March 2012
Warren Blue Line High School Hockey Association August 2009 - June 2010
eLoyalty April 2008 - March 2009
eLoyalty October 2006 - March 2008
Skills
Business Intelligence, Analytics, SaaS, Business Process..., Management, Project Planning, Leadership, Requirements Gathering, CRM, Cross-functional Team..., Consulting, Agile Methodologies, Testing, Program Management
Education
Lake Forest College 2002 — 2006
B.A., Economics, Psychology
Mattersight Corporation April 2015 - Present
Mattersight Corporation April 2014 - March 2015
Mattersight Corporation June 2013 - April 2014
Mattersight Corporation April 2009 - June 2013
Warren Blue Line High School Hockey Association May 2010 - April 2013
Mattersight Corporation (formerly eLoyalty Corporation) August 2010 - March 2012
Warren Blue Line High School Hockey Association August 2009 - June 2010
eLoyalty April 2008 - March 2009
eLoyalty October 2006 - March 2008
Skills
Business Intelligence, Analytics, SaaS, Business Process..., Management, Project Planning, Leadership, Requirements Gathering, CRM, Cross-functional Team..., Consulting, Agile Methodologies, Testing, Program Management
Education
Lake Forest College 2002 — 2006
B.A., Economics, Psychology
Kelvin Benson's eLoyalty Experience April 2009 - April 2011
Job Network and Domain Administrator at Signature Science, LLC
Industry Information Technology and Services
Experience
Science related company July 2012 - Present
IBM May 2011 - July 2012
eLoyalty April 2009 - April 2011
eLoyalty February 2008 - April 2009
Supportkids, Inc September 2005 - January 2008
Affiliated Computer Services (CHIP) November 2004 - September 2005
Unisys February 2004 - November 2004
Verizon March 2002 - November 2003
Verizon (formerly GTE) April 2000 - March 2002
New Boston Systems October 1999 - April 2000
Skills
Microsoft Office, Windows Server, NT 4.0, WSUS, McAfee, Solarwinds, Symantec Antivirus, Windows, Active Directory, Windows Server 2003, DNS, Windows Server 2008, Windows 7, Excel, Word, XP, Windows 95, Sophos, Operating Systems, Antivirus, Outlook, DHCP, Servers, Backup Exec, Blackberry Enterprise..., Workstations, Computer Hardware, McAfee ePO, VPN, Microsoft Excel, Microsoft Word, Microsoft Exchange, Firewalls, VoIP, VMware, Cisco Technologies, Troubleshooting, Hardware, Security, Network Administration, Technical Support, WAN, Networking, Switches, Microsoft Technologies, Cisco Routers, Software Documentation, Databases, System Administration, Windows XP
Education
St. Edward's University 2000 — 2003
BA, Computer Systems Management
Community College of the Air Force 1974 — 1994
Associates, Applied Science, Aircraft Systems Maintenance Technology
Science related company July 2012 - Present
IBM May 2011 - July 2012
eLoyalty April 2009 - April 2011
eLoyalty February 2008 - April 2009
Supportkids, Inc September 2005 - January 2008
Affiliated Computer Services (CHIP) November 2004 - September 2005
Unisys February 2004 - November 2004
Verizon March 2002 - November 2003
Verizon (formerly GTE) April 2000 - March 2002
New Boston Systems October 1999 - April 2000
Skills
Microsoft Office, Windows Server, NT 4.0, WSUS, McAfee, Solarwinds, Symantec Antivirus, Windows, Active Directory, Windows Server 2003, DNS, Windows Server 2008, Windows 7, Excel, Word, XP, Windows 95, Sophos, Operating Systems, Antivirus, Outlook, DHCP, Servers, Backup Exec, Blackberry Enterprise..., Workstations, Computer Hardware, McAfee ePO, VPN, Microsoft Excel, Microsoft Word, Microsoft Exchange, Firewalls, VoIP, VMware, Cisco Technologies, Troubleshooting, Hardware, Security, Network Administration, Technical Support, WAN, Networking, Switches, Microsoft Technologies, Cisco Routers, Software Documentation, Databases, System Administration, Windows XP
Education
St. Edward's University 2000 — 2003
BA, Computer Systems Management
Community College of the Air Force 1974 — 1994
Associates, Applied Science, Aircraft Systems Maintenance Technology
Maia Aytac's eLoyalty Experience November 2008 - January 2010
Job Multilingual Voice User Interface Design Localization
Industry Information Technology and Services
Experience
Nuance Communications March 2010 - Present
eLoyalty November 2008 - January 2010
Walsh Media October 2008 - October 2008
Gold Systems August 2008 - August 2008
LogicTree Corporation 2006 - 2008
Comverse 1999 - 2004
Teragram Corporation 1998 - 1999
BBN Technologies 1997 - 1998
Skills
Localization, English / French /..., Voice Talent Coach, Multimodal, IVR, Speech Technology, Speech Recognition, User Interface Design, Usability Testing, Spanish, Visio, Testing, Human Computer..., Linguistics, User Interface, Software Documentation, Natural Language..., Multi-modal, Usability
Education
Boston University
MA, Applied Linguistics
Butler University
BA, Spanish w/ Minor in Performing Arts
Nuance Communications March 2010 - Present
eLoyalty November 2008 - January 2010
Walsh Media October 2008 - October 2008
Gold Systems August 2008 - August 2008
LogicTree Corporation 2006 - 2008
Comverse 1999 - 2004
Teragram Corporation 1998 - 1999
BBN Technologies 1997 - 1998
Skills
Localization, English / French /..., Voice Talent Coach, Multimodal, IVR, Speech Technology, Speech Recognition, User Interface Design, Usability Testing, Spanish, Visio, Testing, Human Computer..., Linguistics, User Interface, Software Documentation, Natural Language..., Multi-modal, Usability
Education
Boston University
MA, Applied Linguistics
Butler University
BA, Spanish w/ Minor in Performing Arts
Amy Gresham's eLoyalty Experience ConsultantUHG2002 - Present
Job Principal at eLoyalty
Industry Insurance
Experience
eLoyalty ConsultantUHG2002 - Present
UnitedHealth Group 2002 - Present
Education
Lake Forest College 1993 — 1997
eLoyalty ConsultantUHG2002 - Present
UnitedHealth Group 2002 - Present
Education
Lake Forest College 1993 — 1997
Rizwan Farooq's eLoyalty Experience November 1999 - March 2001
Job Seeking a new opportunity, Experienced Product Manager
Industry Internet
Experience
CDK Global (Formerly ADP Dealer Services) October 2014 - August 2015
Ticketmaster January 2013 - October 2014
Orbitz Worldwide January 2006 - January 2013
Accenture June 2001 - May 2005
eLoyalty November 1999 - March 2001
JPMorgan Chase March 1996 - November 1999
Skills
Agile Methodologies, E-commerce, Product Management, Analytics, Scrum, Teradata, Web Analytics, Mobile Devices, SDLC, Enterprise Architecture, Business Intelligence, Product Requirements, Informatica, Competitive Analysis, Requirements Analysis, QlikView, Toad, MS SQL Server, Greenplum, Brio Query, Agile Project Management, Business Analysis, Business Development, IT Strategy, Online Fraud, Payment Systems, Payments, Project Management, Software Project..., SQL, Vendor Management, SQL*Plus, Microsoft SQL Server, Requirements Gathering, Business Process, Software Development, Data Integration, Management, Databases, Data Warehousing, Consulting, Testing, Integration
Education
DePaul University 1997 — 2000
Master of Science (M.S.), Information Systems
University of Houston 1992 — 1994
Bachelor of Arts (B.A.), Finance
CDK Global (Formerly ADP Dealer Services) October 2014 - August 2015
Ticketmaster January 2013 - October 2014
Orbitz Worldwide January 2006 - January 2013
Accenture June 2001 - May 2005
eLoyalty November 1999 - March 2001
JPMorgan Chase March 1996 - November 1999
Skills
Agile Methodologies, E-commerce, Product Management, Analytics, Scrum, Teradata, Web Analytics, Mobile Devices, SDLC, Enterprise Architecture, Business Intelligence, Product Requirements, Informatica, Competitive Analysis, Requirements Analysis, QlikView, Toad, MS SQL Server, Greenplum, Brio Query, Agile Project Management, Business Analysis, Business Development, IT Strategy, Online Fraud, Payment Systems, Payments, Project Management, Software Project..., SQL, Vendor Management, SQL*Plus, Microsoft SQL Server, Requirements Gathering, Business Process, Software Development, Data Integration, Management, Databases, Data Warehousing, Consulting, Testing, Integration
Education
DePaul University 1997 — 2000
Master of Science (M.S.), Information Systems
University of Houston 1992 — 1994
Bachelor of Arts (B.A.), Finance
Larry Hitchcock's eLoyalty Experience June 1998 - April 2001
Job Genesys Technical Architect at CareFusion
Industry Information Technology and Services
Experience
CareFusion February 2012 - Present
AAA August 2008 - February 2012
Nuance Communications March 2008 - June 2008
Accenture June 2004 - February 2008
eLoyalty June 1998 - April 2001
Skills
Genesys, Solution Architecture, Integration, CTI, IVR, Avaya, Call Centers, Telephony, Professional Services, VoIP, Vendor Management, Call Routing, Enterprise Architecture, ITIL, Cisco Technologies, Telecommunications, Data Center, Requirements Analysis, IT Management, System Deployment, Call Center, Cisco ICM, PBX, Business Process Design, Outsourcing, Business Process..., Pre-sales, Customer Experience, Workforce Management, VMware, Servers, Troubleshooting, SIP, Virtualization, Business Objects, Business Process, Routing, SaaS, Contact Centers, Network Architecture, Visio, Disaster Recovery, SDLC, Unified Communications, CRM, IT Strategy, Solution Selling
Education
Indiana University - Kelley School of Business 1994 — 1998
Business, Computer Information Systems
Mar Vista High School
CareFusion February 2012 - Present
AAA August 2008 - February 2012
Nuance Communications March 2008 - June 2008
Accenture June 2004 - February 2008
eLoyalty June 1998 - April 2001
Skills
Genesys, Solution Architecture, Integration, CTI, IVR, Avaya, Call Centers, Telephony, Professional Services, VoIP, Vendor Management, Call Routing, Enterprise Architecture, ITIL, Cisco Technologies, Telecommunications, Data Center, Requirements Analysis, IT Management, System Deployment, Call Center, Cisco ICM, PBX, Business Process Design, Outsourcing, Business Process..., Pre-sales, Customer Experience, Workforce Management, VMware, Servers, Troubleshooting, SIP, Virtualization, Business Objects, Business Process, Routing, SaaS, Contact Centers, Network Architecture, Visio, Disaster Recovery, SDLC, Unified Communications, CRM, IT Strategy, Solution Selling
Education
Indiana University - Kelley School of Business 1994 — 1998
Business, Computer Information Systems
Mar Vista High School
Geoff W. Brown's eLoyalty Experience June 1998 - May 2006
Job Market Leader at Movement Mortgage
Industry Financial Services
Experience
Movement Mortgage, LLC April 2006 - Present
eLoyalty June 1998 - May 2006
Education
Indiana University Bloomington 1994 — 1998
Bachelor of Science, Computer Information Systems
Indiana University Bloomington 1994 — 1998
Bachelor's degree, Computer and Information Sciences, General
Movement Mortgage, LLC April 2006 - Present
eLoyalty June 1998 - May 2006
Education
Indiana University Bloomington 1994 — 1998
Bachelor of Science, Computer Information Systems
Indiana University Bloomington 1994 — 1998
Bachelor's degree, Computer and Information Sciences, General
Ron Gooch's eLoyalty Experience 1993 - 2003
Job Sr. Vice President & CTO
Industry Information Technology and Services
Experience
The ARCO Group, Inc. May 2003 - Present
eLoyalty 1993 - 2003
EDS Electronic Data Systems 1984 - 1993
Education
DeVry University 1983 — 1986
Bachelor's degree, Computer and Information Systems Security/Information Assurance
The ARCO Group, Inc. May 2003 - Present
eLoyalty 1993 - 2003
EDS Electronic Data Systems 1984 - 1993
Education
DeVry University 1983 — 1986
Bachelor's degree, Computer and Information Systems Security/Information Assurance
Bradford Toth's eLoyalty Experience May 2000 - May 2001
Job Project Manager at TriZetto Corporation
Industry Hospital & Health Care
Experience
The TriZetto Group February 2006 - Present
First Consulting Group February 2005 - February 2006
Blue Cross Blue Shield of Arizona November 2001 - February 2005
First Health May 2001 - November 2001
eLoyalty May 2000 - May 2001
PCS Health Systems August 1994 - May 2000
Skills
Software Project..., Requirements Analysis, PMO, Business Analysis, Program Management, Project Management, Project Portfolio..., Integration, Vendor Management, Visio
Education
Indiana University Bloomington 1985 — 1989
Bachelor of Arts (B.A.), Criminal Justice/Police Science
Indiana University Bloomington 1984 — 1989
B.A., Criminal Justice / Sociology
The TriZetto Group February 2006 - Present
First Consulting Group February 2005 - February 2006
Blue Cross Blue Shield of Arizona November 2001 - February 2005
First Health May 2001 - November 2001
eLoyalty May 2000 - May 2001
PCS Health Systems August 1994 - May 2000
Skills
Software Project..., Requirements Analysis, PMO, Business Analysis, Program Management, Project Management, Project Portfolio..., Integration, Vendor Management, Visio
Education
Indiana University Bloomington 1985 — 1989
Bachelor of Arts (B.A.), Criminal Justice/Police Science
Indiana University Bloomington 1984 — 1989
B.A., Criminal Justice / Sociology
Jasper Thompson's eLoyalty Experience April 2012 - Present
Job Service Delivery Analyst at eLoyalty
Industry Transportation/Trucking/Railroad
Experience
eLoyalty April 2012 - Present
eLoyalty Corporation June 2006 - July 2010
Skills
Call Center, Cisco Technologies, Business Analysis, Vendor Management, Telecommunications, Professional Services, VoIP, Process Improvement, Business Process..., Project Management, Workforce Management, Call Centers, Service Delivery, Outsourcing, SaaS, Program Management, Integration, ITIL, Visio
Education
Dominican University 2003 — 2005
eLoyalty April 2012 - Present
eLoyalty Corporation June 2006 - July 2010
Skills
Call Center, Cisco Technologies, Business Analysis, Vendor Management, Telecommunications, Professional Services, VoIP, Process Improvement, Business Process..., Project Management, Workforce Management, Call Centers, Service Delivery, Outsourcing, SaaS, Program Management, Integration, ITIL, Visio
Education
Dominican University 2003 — 2005
Joe Dontz's eLoyalty Experience September 2011 - May 2013
Job Sr. Contact Center Engineer at CDW
Industry Information Technology and Services
Experience
CDW May 2013 - Present
eLoyalty September 2011 - May 2013
eLoyalty July 2010 - October 2011
Spectrum Health January 2010 - July 2010
Priority Health July 2007 - January 2010
Priority Health July 2005 - June 2007
Skills
Cisco Technologies, Cisco VoIP, Contact Center..., Cisco Call Manager, Unified Communications, Contact Center..., Blackberry Enterprise..., Mobile Technology, Network Architecture, Network Administration, UCCE, IP, Visio, Process Improvement, VMware, Data Center, Disaster Recovery, Enterprise Architecture, Troubleshooting, Telephony, VoIP, Leadership, Telecommunications, Team-oriented
Education
Ferris State University 2006 — 2010
Bachelors of Science, Computer Information Systems
ITT Technical Institute 2004 — 2006
Associates of Science, Computer Networking Systems
CDW May 2013 - Present
eLoyalty September 2011 - May 2013
eLoyalty July 2010 - October 2011
Spectrum Health January 2010 - July 2010
Priority Health July 2007 - January 2010
Priority Health July 2005 - June 2007
Skills
Cisco Technologies, Cisco VoIP, Contact Center..., Cisco Call Manager, Unified Communications, Contact Center..., Blackberry Enterprise..., Mobile Technology, Network Architecture, Network Administration, UCCE, IP, Visio, Process Improvement, VMware, Data Center, Disaster Recovery, Enterprise Architecture, Troubleshooting, Telephony, VoIP, Leadership, Telecommunications, Team-oriented
Education
Ferris State University 2006 — 2010
Bachelors of Science, Computer Information Systems
ITT Technical Institute 2004 — 2006
Associates of Science, Computer Networking Systems
Andrew Mahaney's eLoyalty Experience February 2004 - December 2010
Job Manager, Solution Engineering for Cigna Contact Center Engineering
Industry Health, Wellness and Fitness
Experience
Cigna September 2013 - Present
ShoreGroup January 2011 - September 2013
eLoyalty February 2004 - December 2010
United Health Group January 2003 - 2004
Wachovia Bank 2002 - 2003
NTT/Verio 2000 - 2002
First Union National Bank October 1998 - 2000
Skills
Cisco Unified Contact..., Cisco Customer Voice..., Cisco Unified..., Cisco IP-IVR, Cisco Call Manager, Training, IVR, Unified Communications, Cisco Technologies, Contact Centers, IP, Avaya, CTI, Telephony, Call Center, VoIP, ACD, Cisco IOS, ICM, Project Estimation, Aspect ACD, Pre-Sales Technical..., Cost Down, Enterprise Software, System Deployment, Call Centers, Professional Services, Pre-sales, Call Logging, Routing, Telecommunications, SIP, Vendor Management, Managed Services
Education
Florida Atlantic University 1994 — 1998
Computer Information Systems
Dillard High School 1990 — 1994
High Technology Magnet Program
Cigna September 2013 - Present
ShoreGroup January 2011 - September 2013
eLoyalty February 2004 - December 2010
United Health Group January 2003 - 2004
Wachovia Bank 2002 - 2003
NTT/Verio 2000 - 2002
First Union National Bank October 1998 - 2000
Skills
Cisco Unified Contact..., Cisco Customer Voice..., Cisco Unified..., Cisco IP-IVR, Cisco Call Manager, Training, IVR, Unified Communications, Cisco Technologies, Contact Centers, IP, Avaya, CTI, Telephony, Call Center, VoIP, ACD, Cisco IOS, ICM, Project Estimation, Aspect ACD, Pre-Sales Technical..., Cost Down, Enterprise Software, System Deployment, Call Centers, Professional Services, Pre-sales, Call Logging, Routing, Telecommunications, SIP, Vendor Management, Managed Services
Education
Florida Atlantic University 1994 — 1998
Computer Information Systems
Dillard High School 1990 — 1994
High Technology Magnet Program
Dan Donohue's eLoyalty Experience November 2005 - July 2006
Job Sr. System Administrator at Infor
Industry Information Technology and Services
Experience
Infor August 2006 - Present
eLoyalty November 2005 - July 2006
Target April 1996 - November 2005
Skills
Integration, SharePoint, Active Directory, VMware, Virtualization, Windows Server, Enterprise Software, Disaster Recovery, Microsoft SQL Server
Education
American InterContinental University 2007 — 2008
BFA, Visual Communication/Web Design
Metropolitan State University 2002 — 2004
Computer Information Systems
Concordia University-St. Paul 1997 — 1998
BA, Orgnaizational Management and Communications
University of Minnesota-Twin Cities 1990 — 1998
General Bachelor Courses
NEI College of Technology 1992 — 1994
AAS, Computer Systems
Infor August 2006 - Present
eLoyalty November 2005 - July 2006
Target April 1996 - November 2005
Skills
Integration, SharePoint, Active Directory, VMware, Virtualization, Windows Server, Enterprise Software, Disaster Recovery, Microsoft SQL Server
Education
American InterContinental University 2007 — 2008
BFA, Visual Communication/Web Design
Metropolitan State University 2002 — 2004
Computer Information Systems
Concordia University-St. Paul 1997 — 1998
BA, Orgnaizational Management and Communications
University of Minnesota-Twin Cities 1990 — 1998
General Bachelor Courses
NEI College of Technology 1992 — 1994
AAS, Computer Systems
Dawn Brushammar's eLoyalty Experience January 2001 - June 2001
Job Knowledge Manager/Professional Organizer
Industry Information Services
Experience
Uncluttered Family September 2012 - Present
McKinsey & Company May 2005 - December 2010
Linkoping University Library March 2003 - December 2004
Jonkoping University Library August 2002 - January 2003
eLoyalty January 2001 - June 2001
Harpo Productions March 2000 - December 2000
American Express June 1998 - March 2000
Skills
Knowledge Management, Content Management, Information Management, Organizational Design, Management Consulting, Taxonomy, Marketing, Management, Blogging, Research, Program Management, Recruiting, Team Building, Entrepreneurship, Public Speaking
Education
Linköping University 2003 — 2003
Dominican University 1997 — 1998
Master of Library & Information Science (MLIS), Reference Services/Special Libraries
Stockholm University 1996 — 1997
Master of Social Science, Political Science, With Distinction
Augustana College 1992 — 1996
Bachelor of Arts (B.A.), Political Science and Spanish, Cum Laude
Uncluttered Family September 2012 - Present
McKinsey & Company May 2005 - December 2010
Linkoping University Library March 2003 - December 2004
Jonkoping University Library August 2002 - January 2003
eLoyalty January 2001 - June 2001
Harpo Productions March 2000 - December 2000
American Express June 1998 - March 2000
Skills
Knowledge Management, Content Management, Information Management, Organizational Design, Management Consulting, Taxonomy, Marketing, Management, Blogging, Research, Program Management, Recruiting, Team Building, Entrepreneurship, Public Speaking
Education
Linköping University 2003 — 2003
Dominican University 1997 — 1998
Master of Library & Information Science (MLIS), Reference Services/Special Libraries
Stockholm University 1996 — 1997
Master of Social Science, Political Science, With Distinction
Augustana College 1992 — 1996
Bachelor of Arts (B.A.), Political Science and Spanish, Cum Laude
Kevin McKernin's eLoyalty Experience August 2000 - August 2006
Job Senior .Net Solution Developer at Acentia
Industry Computer Software
Experience
2020 Company, LLC December 2007 - September 2014
SI International June 2007 - December 2007
MKGCS September 2006 - June 2007
eLoyalty August 2000 - August 2006
USAF August 1977 - December 1997
Skills
JavaScript, Microsoft SQL Server, Microsoft Office, .NET, Customer Service, Requirements Analysis, Program Management, SharePoint, Team Building, Business Intelligence, Project Management, CRM, ASP.NET, Software Development, Quality Assurance, C#, Visio, SDLC
Education
Air Force Senior Non-Commissioned Officer's Academy 1996 — 1996
Diploma, Leadership/Management
Embry-Riddle Aeronautical University 1985 — 1989
Bachelor of Science (B.S.), Professional Aeronautics, Electronic Operations and Maintenance
2020 Company, LLC December 2007 - September 2014
SI International June 2007 - December 2007
MKGCS September 2006 - June 2007
eLoyalty August 2000 - August 2006
USAF August 1977 - December 1997
Skills
JavaScript, Microsoft SQL Server, Microsoft Office, .NET, Customer Service, Requirements Analysis, Program Management, SharePoint, Team Building, Business Intelligence, Project Management, CRM, ASP.NET, Software Development, Quality Assurance, C#, Visio, SDLC
Education
Air Force Senior Non-Commissioned Officer's Academy 1996 — 1996
Diploma, Leadership/Management
Embry-Riddle Aeronautical University 1985 — 1989
Bachelor of Science (B.S.), Professional Aeronautics, Electronic Operations and Maintenance
Glenn Gutwillig's eLoyalty Experience 1997 - 2001
Job Managing Director at Accenture
Industry Hospital & Health Care
Experience
Accenture October 2006 - Present
Knightsbridge/HP 2004 - 2006
Knightsbridge Solutions 2004 - 2006
Braun Consulting 2002 - 2004
eLoyalty 1997 - 2001
The Bentley Group 1995 - 2000
Skills
Program Management, Leadership, Business Intelligence, CRM, Analytics, Enterprise Architecture, IT Strategy, ERP, Business Process..., Strategy, Business Transformation, Management Consulting, Business Analysis, Master Data Management, Change Management
Education
Boston University Questrom School of Business
Rochester Institute of Technology
BSEE, Electrical Engineering
Accenture October 2006 - Present
Knightsbridge/HP 2004 - 2006
Knightsbridge Solutions 2004 - 2006
Braun Consulting 2002 - 2004
eLoyalty 1997 - 2001
The Bentley Group 1995 - 2000
Skills
Program Management, Leadership, Business Intelligence, CRM, Analytics, Enterprise Architecture, IT Strategy, ERP, Business Process..., Strategy, Business Transformation, Management Consulting, Business Analysis, Master Data Management, Change Management
Education
Boston University Questrom School of Business
Rochester Institute of Technology
BSEE, Electrical Engineering
Jason Tennyson's eLoyalty Experience 1998 - 2001
Job Senior Software Consultant Apex IT
Industry Information Technology and Services
Experience
Apex IT October 2001 - Present
eLoyalty 1998 - 2001
Education
Auburn University 1991 — 1996
Apex IT October 2001 - Present
eLoyalty 1998 - 2001
Education
Auburn University 1991 — 1996
Kurt Roggendorf, PhD's eLoyalty Experience February 2001 - July 2005
Job at UnitedHealth Group OptumInsight
Industry Insurance
Experience
UnitedHealth Group - OptumInsight November 2010 - Present
UnitedHealth Group - UnitedHealthcare July 2005 - November 2010
eLoyalty February 2001 - July 2005
Anthroscape August 1999 - February 2001
Mariposa Leadership 1996 - 2000
Skills
Organizational Design, Organizational Change, Executive Coaching, Business Integration, Operations Leadership, Leadership Development, Organizational..., Ethnography, Change Management, Performance Management, Culture Change, Coaching, Organizational..., Customer Service, Customer Relations, Employee Engagement, Team Building, Change Leadership, Emotional Intelligence, Account Management, Operations Management, Strategic Planning, Employee Benefits, Vendor Management, Call Centers, Healthcare, Process Improvement, Performance Improvement, CRM, Program Management, Management, Training, Business Development, Consulting, Mergers & Acquisitions, Executive Management, Cross-functional Team..., Managed Care, New Business Development, Business Process..., Leadership, Healthcare Industry, Management Consulting, Strategy, Healthcare Consulting
Education
Alliant International University-San Francisco Bay 1994 — 2000
Doctor of Philosophy; Master of Arts, Organizational Psychology
Michigan State University 1984 — 1990
BA, Psychology
UnitedHealth Group - OptumInsight November 2010 - Present
UnitedHealth Group - UnitedHealthcare July 2005 - November 2010
eLoyalty February 2001 - July 2005
Anthroscape August 1999 - February 2001
Mariposa Leadership 1996 - 2000
Skills
Organizational Design, Organizational Change, Executive Coaching, Business Integration, Operations Leadership, Leadership Development, Organizational..., Ethnography, Change Management, Performance Management, Culture Change, Coaching, Organizational..., Customer Service, Customer Relations, Employee Engagement, Team Building, Change Leadership, Emotional Intelligence, Account Management, Operations Management, Strategic Planning, Employee Benefits, Vendor Management, Call Centers, Healthcare, Process Improvement, Performance Improvement, CRM, Program Management, Management, Training, Business Development, Consulting, Mergers & Acquisitions, Executive Management, Cross-functional Team..., Managed Care, New Business Development, Business Process..., Leadership, Healthcare Industry, Management Consulting, Strategy, Healthcare Consulting
Education
Alliant International University-San Francisco Bay 1994 — 2000
Doctor of Philosophy; Master of Arts, Organizational Psychology
Michigan State University 1984 — 1990
BA, Psychology
Dwight Schlenker's eLoyalty Experience 2000 - 2003
Job Associate DirectorIT Business Planning at United Health Group
Industry Information Technology and Services
Experience
United Health Group November 2007 - Present
UnitedHealth Group November 2007 - Present
UnitedHealth Technologies November 2007 - Present
GMAC-RFC 2004 - 2007
GMAC ResCap 2004 - 2006
Interelate 2000 - 2004
Interelate/eLoyalty 2000 - 2003
eLoyalty 2000 - 2003
Education
University of Minnesota-Twin Cities 1991 — 1994
PhD n/c, Philosophy
Ashland University 1990 — 1990
BA, Philosophy
The Ohio State University 1990 — 1990
n/a
Taylor University 1987 — 1989
Bachelor of Arts (B.A.), Philosophy
United Health Group November 2007 - Present
UnitedHealth Group November 2007 - Present
UnitedHealth Technologies November 2007 - Present
GMAC-RFC 2004 - 2007
GMAC ResCap 2004 - 2006
Interelate 2000 - 2004
Interelate/eLoyalty 2000 - 2003
eLoyalty 2000 - 2003
Education
University of Minnesota-Twin Cities 1991 — 1994
PhD n/c, Philosophy
Ashland University 1990 — 1990
BA, Philosophy
The Ohio State University 1990 — 1990
n/a
Taylor University 1987 — 1989
Bachelor of Arts (B.A.), Philosophy
Simpson Elizabeth's eLoyalty Experience 1999 - 2001
Job Leader of Song at Shrine Church of St. Gerard Majella
Industry Nonprofit Organization Management
Experience
Sunset Park Jewelry and Crafts by Liz March 2011 - Present
Shrine Church of St. Gerard Magella May 2009 - Present
SCO Family of Services March 2003 - Present
Oratorio Society of New York September 1987 - Present
Business Week 2001 - 2001
eLoyalty 1999 - 2001
Cereva 2000 - 2000
Yo Networks 2000 - 2000
Kodak Polychrome Graphics 1999 - 1999
JP Morgan 1987 - 1998
Skills
Webmaster Services, Administrative..., Data Entry, Microsoft Office, Nonprofits, PowerPoint, Microsoft Word, Singer, Jewelry Design, Handmade Jewelry, Soprano
Education
City University of New York-Hunter College 1980 — 1984
BA, Computer Science
Bishop Kearney High School 1976 — 1980
Sunset Park Jewelry and Crafts by Liz March 2011 - Present
Shrine Church of St. Gerard Magella May 2009 - Present
SCO Family of Services March 2003 - Present
Oratorio Society of New York September 1987 - Present
Business Week 2001 - 2001
eLoyalty 1999 - 2001
Cereva 2000 - 2000
Yo Networks 2000 - 2000
Kodak Polychrome Graphics 1999 - 1999
JP Morgan 1987 - 1998
Skills
Webmaster Services, Administrative..., Data Entry, Microsoft Office, Nonprofits, PowerPoint, Microsoft Word, Singer, Jewelry Design, Handmade Jewelry, Soprano
Education
City University of New York-Hunter College 1980 — 1984
BA, Computer Science
Bishop Kearney High School 1976 — 1980
Raja Bandhakavi's eLoyalty Experience 1999 - 2003
Job Enterprise Data Architect / Delivery Lead at Capgemini FS
Industry Information Technology and Services
Experience
Capgemini April 2012 - Present
Accenture May 2011 - April 2012
Oracle June 2005 - May 2011
Independent 2004 - 2005
eLoyalty 1999 - 2003
Infogain 1997 - 1999
Tata Consultancy Services 1995 - 1997
Skills
Business Intelligence, Data Architecture, Data Warehousing, Analytics, OBIEE, OBIA, Master Data Management, Informatica, Data Governance, Oracle Database, Essbase, Hadoop, NoSQL, Data Strategies, Big Data, Data Modeling, Business Process, Performance Tuning, Oracle, ETL, Business Analysis, SDLC, Hive, Apache Pig, HBase, Data Lake
Education
Indian Institute of Technology, Bombay
Bachelor of Technology, Engineering
Capgemini April 2012 - Present
Accenture May 2011 - April 2012
Oracle June 2005 - May 2011
Independent 2004 - 2005
eLoyalty 1999 - 2003
Infogain 1997 - 1999
Tata Consultancy Services 1995 - 1997
Skills
Business Intelligence, Data Architecture, Data Warehousing, Analytics, OBIEE, OBIA, Master Data Management, Informatica, Data Governance, Oracle Database, Essbase, Hadoop, NoSQL, Data Strategies, Big Data, Data Modeling, Business Process, Performance Tuning, Oracle, ETL, Business Analysis, SDLC, Hive, Apache Pig, HBase, Data Lake
Education
Indian Institute of Technology, Bombay
Bachelor of Technology, Engineering
Mike Rozelsky's eLoyalty Experience 1999 - 2003
Job Director of Sales Strategy at Nuance Communications
Industry Computer Software
Experience
Nuance Communications April 2014 - Present
Xtone September 2012 - January 2014
Mattersight January 2011 - July 2012
Nuance Communications April 2010 - January 2011
Voxeo 2008 - March 2010
Nuance January 2006 - 2009
Speechworks 2001 - 2006
eLoyalty 1999 - 2003
Tandem Computers 1985 - 1992
Skills
SaaS, Enterprise Software, Solution Selling, Professional Services, Cloud Computing, Speech Recognition, Channel, Call Center, IVR, Go-to-market Strategy, Unified Communications, Product Management, Marketing Strategy, Mobile Devices, Strategic Partnerships, Account Management, Mobile Applications, Salesforce.com, Direct Sales, Sales Management, Channel Partners, Contact Centers, Management, Sales, Telecommunications, Selling, Business Alliances, Start-ups, VoIP, Strategy, Managed Services, CTI, Marketing, Product Marketing, Business Development, Sales Enablement, Mobile Technology, CRM, Complex Sales, Business Strategy, Demand Generation, Customer Experience, Partner Management, Business Intelligence, Wireless, Sales Process, Sales Operations, New Business Development, Lead Generation, Software Industry
Education
Boston College 1977 — 1981
BA, magna cum laude, Business
Nuance Communications April 2014 - Present
Xtone September 2012 - January 2014
Mattersight January 2011 - July 2012
Nuance Communications April 2010 - January 2011
Voxeo 2008 - March 2010
Nuance January 2006 - 2009
Speechworks 2001 - 2006
eLoyalty 1999 - 2003
Tandem Computers 1985 - 1992
Skills
SaaS, Enterprise Software, Solution Selling, Professional Services, Cloud Computing, Speech Recognition, Channel, Call Center, IVR, Go-to-market Strategy, Unified Communications, Product Management, Marketing Strategy, Mobile Devices, Strategic Partnerships, Account Management, Mobile Applications, Salesforce.com, Direct Sales, Sales Management, Channel Partners, Contact Centers, Management, Sales, Telecommunications, Selling, Business Alliances, Start-ups, VoIP, Strategy, Managed Services, CTI, Marketing, Product Marketing, Business Development, Sales Enablement, Mobile Technology, CRM, Complex Sales, Business Strategy, Demand Generation, Customer Experience, Partner Management, Business Intelligence, Wireless, Sales Process, Sales Operations, New Business Development, Lead Generation, Software Industry
Education
Boston College 1977 — 1981
BA, magna cum laude, Business
Shahram Alizadeh's eLoyalty Experience January 1999 - January 2001
Job Director of Application Development and Deployment at Financial Planning Association
Industry Financial Services
Experience
Financial Planning Association 2011 - Present
SunAmerica Financial August 2003 - April 2009
QUOVADX INC January 2001 - January 2002
eLoyalty January 1999 - January 2001
ERNST & YOUNG LLP January 1997 - January 1999
AMERICAN MANAGEMENT SYSTEMS January 1991 - January 1997
Skills
Project Portfolio..., Program Management, Integration, Project Management, Risk Management, Vendor Management, Cross-functional Team..., Project Planning, Agile Methodologies, Governance, Management, PMO, Leadership, Requirements Gathering, Business Analysis, SDLC, Testing, PMP, IT Management, Software Development
Education
Birkbeck, University of London
BA Honors, Philosophy
Willesden College
Associated Degree, Mathematics, Statistics and Computing
Financial Planning Association 2011 - Present
SunAmerica Financial August 2003 - April 2009
QUOVADX INC January 2001 - January 2002
eLoyalty January 1999 - January 2001
ERNST & YOUNG LLP January 1997 - January 1999
AMERICAN MANAGEMENT SYSTEMS January 1991 - January 1997
Skills
Project Portfolio..., Program Management, Integration, Project Management, Risk Management, Vendor Management, Cross-functional Team..., Project Planning, Agile Methodologies, Governance, Management, PMO, Leadership, Requirements Gathering, Business Analysis, SDLC, Testing, PMP, IT Management, Software Development
Education
Birkbeck, University of London
BA Honors, Philosophy
Willesden College
Associated Degree, Mathematics, Statistics and Computing
Ed Hunt's eLoyalty Experience January 1999 - April 2001
Job Software Engineer
Industry Utilities
Experience
Inxpo Inc October 2014 - June 2015
Brook Furniture Rental August 2013 - September 2014
NEC Sphere February 2012 - June 2013
Winsby Inc October 2011 - January 2012
Smith Micro Software October 2008 - September 2011
Consumers Energy July 2006 - September 2008
Very Connected Consulting April 2001 - July 2006
eLoyalty January 1999 - April 2001
CSC January 1997 - December 1998
Texas Mutual Insurance Company December 1994 - December 1996
Skills
Software Development, JavaScript, HTML, JSON, jQuery, C#, .NET, ASP.NET, CSS, PHP, C++, Databases, SOAP, REST, TCP/IP, Google Maps, Visual C++, Testing, Integration, Disaster Recovery, Telecommunications, XML, Networking, Wireless, Cisco Technologies, Agile Methodologies, Management, Leadership
Education
City University of New York
Bachelors of Engineering, Electrical Engineering
Inxpo Inc October 2014 - June 2015
Brook Furniture Rental August 2013 - September 2014
NEC Sphere February 2012 - June 2013
Winsby Inc October 2011 - January 2012
Smith Micro Software October 2008 - September 2011
Consumers Energy July 2006 - September 2008
Very Connected Consulting April 2001 - July 2006
eLoyalty January 1999 - April 2001
CSC January 1997 - December 1998
Texas Mutual Insurance Company December 1994 - December 1996
Skills
Software Development, JavaScript, HTML, JSON, jQuery, C#, .NET, ASP.NET, CSS, PHP, C++, Databases, SOAP, REST, TCP/IP, Google Maps, Visual C++, Testing, Integration, Disaster Recovery, Telecommunications, XML, Networking, Wireless, Cisco Technologies, Agile Methodologies, Management, Leadership
Education
City University of New York
Bachelors of Engineering, Electrical Engineering
Gwen Kelemen's eLoyalty Experience 2000 - 2004
Job Sr. Business Solutions Analyst at Express Scripts
Industry Pharmaceuticals
Experience
Express Scripts February 2013 - Present
Express Scripts March 2011 - February 2013
Express Scripts October 2005 - January 2008
AT&T 2004 - 2005
eLoyalty 2000 - 2004
Skills
SDLC, Requirements Gathering, Visio, Business Analysis, Requirements Analysis, Siebel, Cross-functional Team..., IVR, Quality Assurance, Vendor Management, User Acceptance Testing, Process Improvement, Agile Methodologies, SharePoint, Software Project..., Business Requirements, Integration, Agile Project Management, Release Management, Business Intelligence, Management, Project Management, Software Documentation, Program Management, Business Process..., IT Strategy
Education
Florida Atlantic University 1998 — 2000
BS - Business Administration, Management Information Systems
Florida Atlantic University 1987 — 1992
Bachelor of Science, Management Information Systems, General
Express Scripts February 2013 - Present
Express Scripts March 2011 - February 2013
Express Scripts October 2005 - January 2008
AT&T 2004 - 2005
eLoyalty 2000 - 2004
Skills
SDLC, Requirements Gathering, Visio, Business Analysis, Requirements Analysis, Siebel, Cross-functional Team..., IVR, Quality Assurance, Vendor Management, User Acceptance Testing, Process Improvement, Agile Methodologies, SharePoint, Software Project..., Business Requirements, Integration, Agile Project Management, Release Management, Business Intelligence, Management, Project Management, Software Documentation, Program Management, Business Process..., IT Strategy
Education
Florida Atlantic University 1998 — 2000
BS - Business Administration, Management Information Systems
Florida Atlantic University 1987 — 1992
Bachelor of Science, Management Information Systems, General
Ann Coffel's eLoyalty Experience April 2007 - September 2008
Job Senior Business Analyst Contracted to Delta Air Lines/MLT Vacations
Industry Computer Software
Experience
Bellsoft July 2014 - Present
Blytheco January 2013 - April 2014
Hollstadt & Associates January 2011 - January 2013
Delta Air Lines January 2011 - January 2013
NICE Systems January 2010 - January 2011
eLoyalty April 2007 - September 2008
Gelco Information Network November 2004 - January 2007
Northwest Airlines October 2003 - November 2004
ADC Telecommunications December 2000 - November 2002
Mystic Lake Casino Hotel March 1999 - December 2000
Skills
Telecommunications, Call Center, ERP, Compliance Audits, Data Center, IVR, Disaster Recovery, SAP, Business Intelligence, CTI, ITIL, VoIP, Managed Services, Integration, Telephony, ACD, Customer Service, Engineering, Business Development, Call Centers, Cross-functional Team..., CRM, SaaS, Management, Process Improvement, Software Documentation, Analysis, Databases, Software Development, SDLC, Data Warehousing, Testing, Business Analysis, Project Management, Vendor Management, Program Management
Education
Saint Mary's University of Minnesota 2004 — 2007
M.S., Telecommunications, 3.9/4.0 GPA
Augsburg College 1985 — 1987
B.A., Business Administration/Marketing, 3.6/4.0 GPA - Magna Cum Laude
Bellsoft July 2014 - Present
Blytheco January 2013 - April 2014
Hollstadt & Associates January 2011 - January 2013
Delta Air Lines January 2011 - January 2013
NICE Systems January 2010 - January 2011
eLoyalty April 2007 - September 2008
Gelco Information Network November 2004 - January 2007
Northwest Airlines October 2003 - November 2004
ADC Telecommunications December 2000 - November 2002
Mystic Lake Casino Hotel March 1999 - December 2000
Skills
Telecommunications, Call Center, ERP, Compliance Audits, Data Center, IVR, Disaster Recovery, SAP, Business Intelligence, CTI, ITIL, VoIP, Managed Services, Integration, Telephony, ACD, Customer Service, Engineering, Business Development, Call Centers, Cross-functional Team..., CRM, SaaS, Management, Process Improvement, Software Documentation, Analysis, Databases, Software Development, SDLC, Data Warehousing, Testing, Business Analysis, Project Management, Vendor Management, Program Management
Education
Saint Mary's University of Minnesota 2004 — 2007
M.S., Telecommunications, 3.9/4.0 GPA
Augsburg College 1985 — 1987
B.A., Business Administration/Marketing, 3.6/4.0 GPA - Magna Cum Laude
Lee Toowey's eLoyalty Experience July 2009 - Present
Job Senior Consultant at eLoyalty
Industry Telecommunications
Experience
eLoyalty July 2009 - Present
AT&T March 2007 - July 2009
Dell 1999 - 2007
Skills
VoIP, Storage, Enterprise Software, Servers, Networking, Telephony, Data Center, IP, Cisco Technologies, Storage Area Networks, Switches, Unified Communications, Managed Services, Solution Selling, Cloud Computing, Virtualization, Channel, WAN, Disaster Recovery
Education
Auburn University 1989 — 1992
eLoyalty July 2009 - Present
AT&T March 2007 - July 2009
Dell 1999 - 2007
Skills
VoIP, Storage, Enterprise Software, Servers, Networking, Telephony, Data Center, IP, Cisco Technologies, Storage Area Networks, Switches, Unified Communications, Managed Services, Solution Selling, Cloud Computing, Virtualization, Channel, WAN, Disaster Recovery
Education
Auburn University 1989 — 1992
Raju S Tharimana's eLoyalty Experience 2000 - 2001
Job Principal CRM Practice at Infosys
Industry Computer Software
Experience
Infosys December 2011 - Present
Oracle October 2007 - December 2011
VMware 2009 - 2009
BusinessEdge Solutions 2007 - 2008
IBM Global Services 2004 - 2007
Hartfort Insurance 2000 - 2003
eLoyalty 2000 - 2001
US Trust 2000 - 2001
Skills
Business Intelligence, Solution Architecture, CRM, Siebel, Enterprise Architecture, Requirements Analysis, SDLC, SOA, Data Warehousing, Business Analysis, PL/SQL, PMP, Software Project..., Oracle, ERP, Data Modeling, ETL, Requirements Gathering, IT Strategy, Integration, Business Process, Pre-sales, Master Data Management, Unix, Oracle Applications, Big Data, Hadoop, Java, Hive, HBase, Sqoop
Education
Lamar University
M.S, Civil Engineering
Osmania University
B.E, Civil Engineering
University of New Orleans
M.S, Civil Engineering
Infosys December 2011 - Present
Oracle October 2007 - December 2011
VMware 2009 - 2009
BusinessEdge Solutions 2007 - 2008
IBM Global Services 2004 - 2007
Hartfort Insurance 2000 - 2003
eLoyalty 2000 - 2001
US Trust 2000 - 2001
Skills
Business Intelligence, Solution Architecture, CRM, Siebel, Enterprise Architecture, Requirements Analysis, SDLC, SOA, Data Warehousing, Business Analysis, PL/SQL, PMP, Software Project..., Oracle, ERP, Data Modeling, ETL, Requirements Gathering, IT Strategy, Integration, Business Process, Pre-sales, Master Data Management, Unix, Oracle Applications, Big Data, Hadoop, Java, Hive, HBase, Sqoop
Education
Lamar University
M.S, Civil Engineering
Osmania University
B.E, Civil Engineering
University of New Orleans
M.S, Civil Engineering
Glen Harper's eLoyalty Experience 2000 - December 2011
Job Network Senior Consultant
Industry Computer Software
Experience
Dell February 2013 - Present
TeleTech September 2012 - February 2013
TeleTech June 2011 - October 2012
eLoyalty 2000 - December 2011
Wackenhut 1994 - 2000
Skills
Cisco ICM, SQL Server, HP Openview, CTI, IVR, Netscout, Windows Server, Contact Centers, Unified Communications, Cisco Technologies, Data Center, Cisco Routers, Cisco IOS, Microsoft SQL Server, Troubleshooting, Call Centers, Cisco Call Manager, VoIP, Telecommunications, System Deployment, Unix, Telephony, Integration
Education
Austin Community College 1997 — 1999
Computer Science
Dell February 2013 - Present
TeleTech September 2012 - February 2013
TeleTech June 2011 - October 2012
eLoyalty 2000 - December 2011
Wackenhut 1994 - 2000
Skills
Cisco ICM, SQL Server, HP Openview, CTI, IVR, Netscout, Windows Server, Contact Centers, Unified Communications, Cisco Technologies, Data Center, Cisco Routers, Cisco IOS, Microsoft SQL Server, Troubleshooting, Call Centers, Cisco Call Manager, VoIP, Telecommunications, System Deployment, Unix, Telephony, Integration
Education
Austin Community College 1997 — 1999
Computer Science
Doug Harder's eLoyalty Experience 2004 - 2006
Job Managing Partner
Industry Consumer Services
Experience
MBS, LLC. 2006 - Present
First Sun Consulting, LLC- Outplacement Services 2006 - Present
eLoyalty 2004 - 2006
First Sun Consulting, LLC- Outplacement Services 2001 - 2004
eLoyalty 1999 - 2001
APAC Customer Services 1998 - 1998
ICT Group 1996 - 1998
Amtrak 1990 - 1995
Econo Lodges of America 1984 - 1990
Best Western International 1976 - 1985
Skills
Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...
Education
Arizona State University
BS, Business Administration
MBS, LLC. 2006 - Present
First Sun Consulting, LLC- Outplacement Services 2006 - Present
eLoyalty 2004 - 2006
First Sun Consulting, LLC- Outplacement Services 2001 - 2004
eLoyalty 1999 - 2001
APAC Customer Services 1998 - 1998
ICT Group 1996 - 1998
Amtrak 1990 - 1995
Econo Lodges of America 1984 - 1990
Best Western International 1976 - 1985
Skills
Outsourcing, CRM, Call Center, Business Analysis, Business Transformation, Management Consulting, Integration, Workforce Management, Strategic Planning, Business Strategy, Business Process..., Performance Management, Call Centers, Employee Engagement, Change Management, Environmental Impact..., Contact Center...
Education
Arizona State University
BS, Business Administration
David L. Miller's eLoyalty Experience May 1999 - May 2000
Job Sr Database ETL Developer
Industry Information Technology and Services
Experience
Lyrasis September 2009 - Present
Capgemini Consulting July 2005 - September 2009
Answerthink/The Hackett Group January 2003 - July 2005
Apex IT November 2001 - January 2003
AT&T Wireless April 2001 - November 2001
PricewaterhouseCoopers May 2000 - April 2001
eLoyalty May 1999 - May 2000
BSG Consulting/Impact Innovations Group September 1997 - May 1999
Worldspan December 1993 - September 1997
Skills
Software Development, Microsoft SQL Server, Databases, SSIS, C#, JavaScript, XRM API, SSRS, Microsoft CRM, Siebel, EIM, ETL, SSAS, Oracle PL/SQL..., Informatica, OLTP, OLAP
Education
Georgia Institute of Technology
BS, Computer Science
Georgia State University
Post-Baccalaureate Studies, Accounting
Lyrasis September 2009 - Present
Capgemini Consulting July 2005 - September 2009
Answerthink/The Hackett Group January 2003 - July 2005
Apex IT November 2001 - January 2003
AT&T Wireless April 2001 - November 2001
PricewaterhouseCoopers May 2000 - April 2001
eLoyalty May 1999 - May 2000
BSG Consulting/Impact Innovations Group September 1997 - May 1999
Worldspan December 1993 - September 1997
Skills
Software Development, Microsoft SQL Server, Databases, SSIS, C#, JavaScript, XRM API, SSRS, Microsoft CRM, Siebel, EIM, ETL, SSAS, Oracle PL/SQL..., Informatica, OLTP, OLAP
Education
Georgia Institute of Technology
BS, Computer Science
Georgia State University
Post-Baccalaureate Studies, Accounting
Jessica CT Kavanagh (Torrance)'s eLoyalty Experience 1997 - 2001
Job Costumer
Industry Marketing and Advertising
Experience
Act One Theatre School 2010 - Present
Red Octopus 2009 - 2010
Service Innovations, Inc. November 2001 - January 2003
eLoyalty 1997 - 2001
Highmark Blue Cross Blue Shield May 1996 - January 1997
MagneTek Lighting Products Group 1995 - 1997
MagneTek, Inc. 1993 - 1996
Skills
Marketing, Public Speaking, Social Media, Online Advertising, Social Media Marketing, Trade Shows, Copywriting, Microsoft Office, Public Relations, Email Marketing, Customer Service, Event Management, Fundraising, Program Management, Strategic Planning, Social Networking, Cross-functional Team..., Leadership, Marketing Strategy, Strategy, Event Planning
Education
Cornell University 1989 — 1992
BS, Labor Relations
Warren Hills 1985 — 1988
Act One Theatre School 2010 - Present
Red Octopus 2009 - 2010
Service Innovations, Inc. November 2001 - January 2003
eLoyalty 1997 - 2001
Highmark Blue Cross Blue Shield May 1996 - January 1997
MagneTek Lighting Products Group 1995 - 1997
MagneTek, Inc. 1993 - 1996
Skills
Marketing, Public Speaking, Social Media, Online Advertising, Social Media Marketing, Trade Shows, Copywriting, Microsoft Office, Public Relations, Email Marketing, Customer Service, Event Management, Fundraising, Program Management, Strategic Planning, Social Networking, Cross-functional Team..., Leadership, Marketing Strategy, Strategy, Event Planning
Education
Cornell University 1989 — 1992
BS, Labor Relations
Warren Hills 1985 — 1988
Sanjeev Thallikar's eLoyalty Experience 1995 - 2002
Job UCCE Solutions Architect at World Wide Technology
Industry Telecommunications
Experience
World Wide Technology May 2014 - Present
CDW March 2002 - April 2014
eLoyalty 1995 - 2002
Skills
Cisco UCCE, Cisco CVP, Cisco IPIVR, .NET, Java, VB.NET, C#, Cisco Unified Call..., cisco ICM, Cisco Technologies, IVR, Unified Communications, Cisco Call Manager, SIP, Cloud Computing, VMware, TCP/IP, Solution Architecture, VoIP, Virtualization, Enterprise Software, Integration, Telecommunications
Education
Birla Institute of Technology 1988 — 2002
M.Sc, Engineering Technology
Northern Illinois University 1992 — 1995
M.S., Industrial Engineer
Birla Institute of Technology and Science 1988 — 1992
Master of Science, Engineering Technology
National English School 1973 — 1988
World Wide Technology May 2014 - Present
CDW March 2002 - April 2014
eLoyalty 1995 - 2002
Skills
Cisco UCCE, Cisco CVP, Cisco IPIVR, .NET, Java, VB.NET, C#, Cisco Unified Call..., cisco ICM, Cisco Technologies, IVR, Unified Communications, Cisco Call Manager, SIP, Cloud Computing, VMware, TCP/IP, Solution Architecture, VoIP, Virtualization, Enterprise Software, Integration, Telecommunications
Education
Birla Institute of Technology 1988 — 2002
M.Sc, Engineering Technology
Northern Illinois University 1992 — 1995
M.S., Industrial Engineer
Birla Institute of Technology and Science 1988 — 1992
Master of Science, Engineering Technology
National English School 1973 — 1988
Mason Keiffer's eLoyalty Experience 2000 - 2005
Job Product Support Division Manager at MacAllister Machinery Co., Inc.
Industry Machinery
Experience
MacAllister Machinery Co., Inc. December 2014 - Present
MacAllister Machinery Co., Inc. 2007 - December 2014
MacAllister Machinery Co., Inc. 2005 - 2007
eLoyalty 2000 - 2005
PricewaterhouseCoopers 1998 - 2000
Skills
Customer Service, Process Improvement, Six Sigma, Operations Management, Strategic Planning, Customer Satisfaction, Business Analysis, Problem Solving, Team Leadership, Financial Analysis, Business Process..., Microsoft Office, Accounting, Cross-functional Team..., Forecasting, Contract Management, Vendor Management, Income Statement, Contract Negotiation, Negotiation, Purchasing, Business Intelligence, Project Management, Project Planning, Management, Marketing Strategy, Program Management, Consulting, New Business Development, CRM, Continuous Improvement, Team Building, Sales, Leadership, Customer Relations, P&L, Budgeting, Business Management, Workflow Analysis, P&L Management, Account Management, Change Management, Logistics, Business Strategy, Key Account Management, Supply Chain Management, Business Development, Business Planning, Budgets, Generators
Education
Indiana University - Kelley School of Business 1994 — 1998
BS, Accounting, Finance
High School 1990 — 1994
MacAllister Machinery Co., Inc. December 2014 - Present
MacAllister Machinery Co., Inc. 2007 - December 2014
MacAllister Machinery Co., Inc. 2005 - 2007
eLoyalty 2000 - 2005
PricewaterhouseCoopers 1998 - 2000
Skills
Customer Service, Process Improvement, Six Sigma, Operations Management, Strategic Planning, Customer Satisfaction, Business Analysis, Problem Solving, Team Leadership, Financial Analysis, Business Process..., Microsoft Office, Accounting, Cross-functional Team..., Forecasting, Contract Management, Vendor Management, Income Statement, Contract Negotiation, Negotiation, Purchasing, Business Intelligence, Project Management, Project Planning, Management, Marketing Strategy, Program Management, Consulting, New Business Development, CRM, Continuous Improvement, Team Building, Sales, Leadership, Customer Relations, P&L, Budgeting, Business Management, Workflow Analysis, P&L Management, Account Management, Change Management, Logistics, Business Strategy, Key Account Management, Supply Chain Management, Business Development, Business Planning, Budgets, Generators
Education
Indiana University - Kelley School of Business 1994 — 1998
BS, Accounting, Finance
High School 1990 — 1994
Haries Thomas's eLoyalty Experience September 2007 - July 2008
Job Computer Software Professional
Industry Computer Software
Experience
eLoyalty September 2007 - July 2008
Education
Bharathiar University 1999 — 2003
BE Computer Science, Computer Science
eLoyalty September 2007 - July 2008
Education
Bharathiar University 1999 — 2003
BE Computer Science, Computer Science
Christine Cooke, MBA's eLoyalty Experience September 2007 - December 2008
Job IT and Business Professional
Industry Information Technology and Services
Experience
Securian Financial Group April 2015 - Present
Target June 2014 - February 2015
Target January 2012 - June 2014
Estee Lauder March 2009 - January 2012
eLoyalty September 2007 - December 2008
Minnesota School of Business October 2004 - 2007
Frandsen Corporation April 2002 - August 2004
Siemens July 2000 - March 2002
Skills
Troubleshooting, Access, Business Intelligence, Customer Service, Training, Project Management, Leadership, Networking, Vendor Management, Management, Microsoft Office, System Administration, Consulting, Business Analysis, Program Management, Active Directory, Public Speaking, Software Documentation, SharePoint, Time Management
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Accounting and Finance
DeVry University 2008 — 2011
Bachelor of Science (BS), Computer/Information Technology Administration and Management
Securian Financial Group April 2015 - Present
Target June 2014 - February 2015
Target January 2012 - June 2014
Estee Lauder March 2009 - January 2012
eLoyalty September 2007 - December 2008
Minnesota School of Business October 2004 - 2007
Frandsen Corporation April 2002 - August 2004
Siemens July 2000 - March 2002
Skills
Troubleshooting, Access, Business Intelligence, Customer Service, Training, Project Management, Leadership, Networking, Vendor Management, Management, Microsoft Office, System Administration, Consulting, Business Analysis, Program Management, Active Directory, Public Speaking, Software Documentation, SharePoint, Time Management
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Accounting and Finance
DeVry University 2008 — 2011
Bachelor of Science (BS), Computer/Information Technology Administration and Management
John Payavis's eLoyalty Experience May 2000 - February 2004
Job Retired from Prudential Financial
Industry Insurance
Experience
Retired from Prudential Financial, March 2011 March 2006 - March 2011
eLoyalty May 2000 - February 2004
eLoyalty 2000 - 2004
AIG April 1993 - August 1999
American International Group 1993 - 1998
Citibank April 1976 - April 1993
Education
Lehigh University
BS, Chemical Engineering
Retired from Prudential Financial, March 2011 March 2006 - March 2011
eLoyalty May 2000 - February 2004
eLoyalty 2000 - 2004
AIG April 1993 - August 1999
American International Group 1993 - 1998
Citibank April 1976 - April 1993
Education
Lehigh University
BS, Chemical Engineering
Jerold Niederman's eLoyalty Experience March 2000 - March 2001
Job Sales Tax Manager
Industry Accounting
Experience
Glanbia Business Services July 2013 - Present
Becker CPA Review March 2007 - Present
TMK-IPSCO August 2009 - May 2013
Quebecor World June 2007 - October 2008
IBM July 2004 - June 2007
Beltone Electronics April 2001 - January 2004
eLoyalty March 2000 - March 2001
The Titus Group 2001 - 2001
INX International Ink Co. March 1993 - June 1996
Zenith Electronics 1992 - 1993
Skills
Auditing, Accounting, Financial Reporting, Sarbanes-Oxley Act, Tax Accounting, GAAP, Financial Accounting, Internal Controls, Corporate Tax, General Ledger, Financial Analysis, Account Reconciliation, QuickBooks, Accounts Payable, Sales Tax, Cash Flow, Provision, International Tax, Forecasting, Financial Statements, US GAAP, IFRS, Budgets, Income Tax, Tax Preparation, SEC filings, Tax Research, Tax Advisory, Internal Audit, Payroll, Fixed Assets, Cost Accounting, Strategic Financial..., Managerial Finance, Consolidation, Accounts Receivable
Education
Chicago-Kent College of Law, Illinois Institute of Technology 1988 — 1991
JD, Law
DePaul University 1982 — 1986
B.S., Accounting
DePaul University 1982 — 1986
Bachelor of Science (BS), Accounting
Mather
Glanbia Business Services July 2013 - Present
Becker CPA Review March 2007 - Present
TMK-IPSCO August 2009 - May 2013
Quebecor World June 2007 - October 2008
IBM July 2004 - June 2007
Beltone Electronics April 2001 - January 2004
eLoyalty March 2000 - March 2001
The Titus Group 2001 - 2001
INX International Ink Co. March 1993 - June 1996
Zenith Electronics 1992 - 1993
Skills
Auditing, Accounting, Financial Reporting, Sarbanes-Oxley Act, Tax Accounting, GAAP, Financial Accounting, Internal Controls, Corporate Tax, General Ledger, Financial Analysis, Account Reconciliation, QuickBooks, Accounts Payable, Sales Tax, Cash Flow, Provision, International Tax, Forecasting, Financial Statements, US GAAP, IFRS, Budgets, Income Tax, Tax Preparation, SEC filings, Tax Research, Tax Advisory, Internal Audit, Payroll, Fixed Assets, Cost Accounting, Strategic Financial..., Managerial Finance, Consolidation, Accounts Receivable
Education
Chicago-Kent College of Law, Illinois Institute of Technology 1988 — 1991
JD, Law
DePaul University 1982 — 1986
B.S., Accounting
DePaul University 1982 — 1986
Bachelor of Science (BS), Accounting
Mather
Deepak Kamath's eLoyalty Experience November 2000 - May 2001
Job Data Architect at Nuvo Tek
Industry Information Technology and Services
Experience
Nuvo Tek LLC Datawarehouse and BI ArchitectCapgemini ConsultingNovember 2008 - March 2012
Idearc Media January 2008 - November 2008
Idearc Media January 2005 - December 2007
Alliance Data June 2001 - December 2004
eLoyalty November 2000 - May 2001
Infinity Insurance September 1997 - November 2000
Oklahoma Department of Environmental Quality January 1996 - July 1997
Skills
Business Intelligence, Database Design, Data Warehousing, Unix, Microsoft SQL Server, Oracle, Data Modeling, Integration, Process Improvement, SQL, SDLC, Databases, ETL, Enterprise Architecture, Business Analysis, Requirements Analysis, Visual Basic
Education
University of Oklahoma 1993 — 1996
MS, Computer Science
Bangalore University 1984 — 1989
BE, Computer Science and Engineering
Nuvo Tek LLC Datawarehouse and BI ArchitectCapgemini ConsultingNovember 2008 - March 2012
Idearc Media January 2008 - November 2008
Idearc Media January 2005 - December 2007
Alliance Data June 2001 - December 2004
eLoyalty November 2000 - May 2001
Infinity Insurance September 1997 - November 2000
Oklahoma Department of Environmental Quality January 1996 - July 1997
Skills
Business Intelligence, Database Design, Data Warehousing, Unix, Microsoft SQL Server, Oracle, Data Modeling, Integration, Process Improvement, SQL, SDLC, Databases, ETL, Enterprise Architecture, Business Analysis, Requirements Analysis, Visual Basic
Education
University of Oklahoma 1993 — 1996
MS, Computer Science
Bangalore University 1984 — 1989
BE, Computer Science and Engineering
Christian (Dunkel) Owen's eLoyalty Experience April 2009 - November 2011
Job IPT Engineer
Industry Information Technology and Services
Experience
ShoreGroup August 2012 - August 2015
eLoyalty, a TeleTech Company November 2011 - August 2012
eLoyalty April 2009 - November 2011
Astreya Partners June 2007 - April 2009
Best Buy September 2006 - June 2007
Workforce Logic April 2006 - September 2006
Sears, Roebuck and Co. September 2005 - April 2006
Filipino Plaza Neighborhood Networks February 2005 - August 2005
Twisted Music September 2002 - June 2004
The Computer Re-Store October 2002 - April 2003
Skills
CCNA, CCNA-Voice, CompTIA A+, Technical Support, Windows 7, OS X, Cisco VoIP, Cisco Call Manager, Networking, Troubleshooting, Computer Hardware, Operating Systems, Software Installation, Software Documentation, VPN, Printers, Mobile Devices, Network Administration, Linux, Windows, Cisco Technologies, Servers, LAN-WAN, Sales, Active Directory
Education
ITT Technical Institute-Lathrop 2004 — 2007
Information Systems Security, 4.0
ShoreGroup August 2012 - August 2015
eLoyalty, a TeleTech Company November 2011 - August 2012
eLoyalty April 2009 - November 2011
Astreya Partners June 2007 - April 2009
Best Buy September 2006 - June 2007
Workforce Logic April 2006 - September 2006
Sears, Roebuck and Co. September 2005 - April 2006
Filipino Plaza Neighborhood Networks February 2005 - August 2005
Twisted Music September 2002 - June 2004
The Computer Re-Store October 2002 - April 2003
Skills
CCNA, CCNA-Voice, CompTIA A+, Technical Support, Windows 7, OS X, Cisco VoIP, Cisco Call Manager, Networking, Troubleshooting, Computer Hardware, Operating Systems, Software Installation, Software Documentation, VPN, Printers, Mobile Devices, Network Administration, Linux, Windows, Cisco Technologies, Servers, LAN-WAN, Sales, Active Directory
Education
ITT Technical Institute-Lathrop 2004 — 2007
Information Systems Security, 4.0
Rajagopal Srinivasan's eLoyalty Experience October 2008 - January 2011
Job Senior Associate at Cognizant Technology Solutions
Industry Information Technology and Services
Experience
Cognizant Technology Solutions July 2014 - Present
Mattersight Corporation February 2011 - July 2014
eLoyalty October 2008 - January 2011
Skills
Microsoft SQL Server, Perl, SQL, Business Intelligence, Data Warehousing, ETL, Data Analysis, SSIS, SSRS, SSAS 2008, Agile Methodologies, Business Analysis, Integration, SDLC, Unix
Education
Fairleigh Dickinson University 2007 — 2008
MS, Electrical and Computer Engineering
Anna University 2002 — 2006
Bachelor of Engineering, Electrical and Electronics Engineering
Cognizant Technology Solutions July 2014 - Present
Mattersight Corporation February 2011 - July 2014
eLoyalty October 2008 - January 2011
Skills
Microsoft SQL Server, Perl, SQL, Business Intelligence, Data Warehousing, ETL, Data Analysis, SSIS, SSRS, SSAS 2008, Agile Methodologies, Business Analysis, Integration, SDLC, Unix
Education
Fairleigh Dickinson University 2007 — 2008
MS, Electrical and Computer Engineering
Anna University 2002 — 2006
Bachelor of Engineering, Electrical and Electronics Engineering
Jeff Gladchun's eLoyalty Experience September 2010 - 2011
Job Software Engineer
Industry Internet
Experience
Detour.com July 2015 - Present
Independent December 2014 - July 2015
Hack Reactor September 2014 - March 2015
CrowdFlower January 2014 - September 2014
CrowdFlower December 2012 - February 2014
MyBuys August 2011 - November 2012
MyBuys August 2011 - April 2012
eLoyalty September 2010 - 2011
Skills
JavaScript, Angular, Backbone.js, Node.js, MongoDB, Product Management, D3.js, Agile Methodologies, Usability Testing, User Interface Design, Analytics, Crowdsourcing, Data Analysis, SQL, Product Optimization, Product Development, Software Development, HTML, Web Design
Education
Hack Reactor
Engineer's Degree, Full Stack JavaScript
University of Michigan 2008 — 2010
Bachelor of Arts, Economics
Michigan State University 2006 — 2008
BA, Business Administration
Detour.com July 2015 - Present
Independent December 2014 - July 2015
Hack Reactor September 2014 - March 2015
CrowdFlower January 2014 - September 2014
CrowdFlower December 2012 - February 2014
MyBuys August 2011 - November 2012
MyBuys August 2011 - April 2012
eLoyalty September 2010 - 2011
Skills
JavaScript, Angular, Backbone.js, Node.js, MongoDB, Product Management, D3.js, Agile Methodologies, Usability Testing, User Interface Design, Analytics, Crowdsourcing, Data Analysis, SQL, Product Optimization, Product Development, Software Development, HTML, Web Design
Education
Hack Reactor
Engineer's Degree, Full Stack JavaScript
University of Michigan 2008 — 2010
Bachelor of Arts, Economics
Michigan State University 2006 — 2008
BA, Business Administration
Marc Werner's eLoyalty Experience March 1998 - June 2002
Job Senior Risk Manager & Registered Principal at Ameriprise Financial Services, Inc.
Industry Financial Services
Experience
Ameriprise Financial Services, Inc. May 2013 - Present
AMERIPRISE FINANCIAL May 2010 - May 2013
AMERIPRISE FINANCIAL January 2007 - April 2010
American Express Financial Advisors/Ameriprise Financial July 2002 - December 2006
eLoyalty March 1998 - June 2002
NordicTrack September 1993 - February 1998
Skills
Series 7, Series 24, Series 66, Financial Planning, Wealth, Retirement Planning, Investment Advisory, Compliance, Registered Principal, Mutual Funds, Strategic Financial..., Process Improvement, Insurance, Management, Training, Cross-functional Team..., Coaching, Fixed Annuities, Small Business, Finance, Leadership, Team Building
Education
Walden University 2011 — 2013
MBA, Leadership, 4.0
Cardinal Stritch University 1995 — 1997
B.S., Business Administration
Klemmer & Assoc
Advanced Leadership Training
Ameriprise Financial Services, Inc. May 2013 - Present
AMERIPRISE FINANCIAL May 2010 - May 2013
AMERIPRISE FINANCIAL January 2007 - April 2010
American Express Financial Advisors/Ameriprise Financial July 2002 - December 2006
eLoyalty March 1998 - June 2002
NordicTrack September 1993 - February 1998
Skills
Series 7, Series 24, Series 66, Financial Planning, Wealth, Retirement Planning, Investment Advisory, Compliance, Registered Principal, Mutual Funds, Strategic Financial..., Process Improvement, Insurance, Management, Training, Cross-functional Team..., Coaching, Fixed Annuities, Small Business, Finance, Leadership, Team Building
Education
Walden University 2011 — 2013
MBA, Leadership, 4.0
Cardinal Stritch University 1995 — 1997
B.S., Business Administration
Klemmer & Assoc
Advanced Leadership Training
Haileab Samuel's eLoyalty Experience September 2000 - September 2001
Job Global Program Manager at GE Global Research
Industry Internet
Experience
GE Global Research February 2015 - Present
GE Global Research October 2013 - February 2015
Accela, Inc. November 2012 - October 2013
Move That Block, LLC August 2011 - December 2012
Xerox October 2008 - August 2011
Xerox October 2005 - October 2008
Amici LLC (Acquired by Xerox) July 2005 - October 2005
Trans World Entertainment February 2002 - July 2005
eLoyalty September 2000 - September 2001
BeNOW October 1999 - September 2000
Skills
Project Management, Microsoft Office, Marketing, Software Project..., Process Improvement, Change Management, SaaS, Team Leadership, Management, Leadership, CRM, Team Management, Databases, Business Analysis, Business Strategy, Program Management, Analysis, Cloud Computing, Training, Start-ups, Customer Service, Business Development, Social Media Marketing
Education
University at Albany, SUNY 2002 — 2004
Masters, Business Administration
Johnson C. Smith University - JCSU 1991 — 1995
Bachelor of Science, Computer Science
GE Global Research February 2015 - Present
GE Global Research October 2013 - February 2015
Accela, Inc. November 2012 - October 2013
Move That Block, LLC August 2011 - December 2012
Xerox October 2008 - August 2011
Xerox October 2005 - October 2008
Amici LLC (Acquired by Xerox) July 2005 - October 2005
Trans World Entertainment February 2002 - July 2005
eLoyalty September 2000 - September 2001
BeNOW October 1999 - September 2000
Skills
Project Management, Microsoft Office, Marketing, Software Project..., Process Improvement, Change Management, SaaS, Team Leadership, Management, Leadership, CRM, Team Management, Databases, Business Analysis, Business Strategy, Program Management, Analysis, Cloud Computing, Training, Start-ups, Customer Service, Business Development, Social Media Marketing
Education
University at Albany, SUNY 2002 — 2004
Masters, Business Administration
Johnson C. Smith University - JCSU 1991 — 1995
Bachelor of Science, Computer Science
Courtland Holder's eLoyalty Experience September 2011 - June 2014
Job Senior Principal UCCE Solution Architect at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty September 2011 - June 2014
IBM Canada August 2006 - September 2011
IBM 2006 - September 2011
IBM Global Services 2006 - September 2011
VMC Consulting 2004 - 2006
DeVry Inc. 2001 - 2004
Cable & Wireless Barbados 1979 - 1998
Skills
Cisco Technologies, Cisco Call Manager, Cisco Interaction..., Asterisk VOIP Server, Active Directory, Cisco Routers, Cisco ASA Firewall, Cisco UCCE, Cisco ICM, Cisco CVP, Cisco IP/IVR, Cisco UCCX, Computer Hardware, Contact Center..., Cisco Contact Center..., VMware ESX, VMware Workstation, Microsoft Exchange, Microsoft SQL Server
Education
DeVry Institute of Technology 1998 — 2001
Electronic Engineering Technology
eLoyalty, a TeleTech Company June 2014 - Present
eLoyalty September 2011 - June 2014
IBM Canada August 2006 - September 2011
IBM 2006 - September 2011
IBM Global Services 2006 - September 2011
VMC Consulting 2004 - 2006
DeVry Inc. 2001 - 2004
Cable & Wireless Barbados 1979 - 1998
Skills
Cisco Technologies, Cisco Call Manager, Cisco Interaction..., Asterisk VOIP Server, Active Directory, Cisco Routers, Cisco ASA Firewall, Cisco UCCE, Cisco ICM, Cisco CVP, Cisco IP/IVR, Cisco UCCX, Computer Hardware, Contact Center..., Cisco Contact Center..., VMware ESX, VMware Workstation, Microsoft Exchange, Microsoft SQL Server
Education
DeVry Institute of Technology 1998 — 2001
Electronic Engineering Technology
Philip Day's eLoyalty Experience 1999 - 2005
Job Manager at Brooks International
Industry Management Consulting
Experience
Brooks International May 2014 - Present
Independent Contractor June 2009 - April 2014
Keane August 2005 - March 2009
eLoyalty 1999 - 2005
Gemini Consulting 1993 - 1999
Skills
Business Transformation, Process Engineering, Acquisition Integration, Business Analysis, E-commerce, Coaching, BPO, Management Consulting, Business Process, Change Management, Shared Services, Organizational Design, Metrics, Operational Strategy, Outsourcing, Program Management, Process Improvement, Requirements Analysis, Business Process..., Operating Models, Financial Analysis, Project Delivery, Banking, Executive Management, Customer Relations, Performance Improvement, PMO, Organizational Change, Process Mapping, Operational Excellence, Business Case, Change Leadership, Balanced Scorecard, Re-engineering, Strategy Development, Business Management, Project Implementation, Governance, Business Strategy, Organizational..., Cross-functional Team..., Business Process Design, Performance Management, Stakeholder Management, Strategic Planning, Business Planning, Mergers, Offshoring, Restructuring, Strategy
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
Indiana University Bloomington
BS, Business
Brooks International May 2014 - Present
Independent Contractor June 2009 - April 2014
Keane August 2005 - March 2009
eLoyalty 1999 - 2005
Gemini Consulting 1993 - 1999
Skills
Business Transformation, Process Engineering, Acquisition Integration, Business Analysis, E-commerce, Coaching, BPO, Management Consulting, Business Process, Change Management, Shared Services, Organizational Design, Metrics, Operational Strategy, Outsourcing, Program Management, Process Improvement, Requirements Analysis, Business Process..., Operating Models, Financial Analysis, Project Delivery, Banking, Executive Management, Customer Relations, Performance Improvement, PMO, Organizational Change, Process Mapping, Operational Excellence, Business Case, Change Leadership, Balanced Scorecard, Re-engineering, Strategy Development, Business Management, Project Implementation, Governance, Business Strategy, Organizational..., Cross-functional Team..., Business Process Design, Performance Management, Stakeholder Management, Strategic Planning, Business Planning, Mergers, Offshoring, Restructuring, Strategy
Education
DePaul University - Charles H. Kellstadt Graduate School of Business
MBA, Finance
Indiana University Bloomington
BS, Business
Bary Elison's eLoyalty Experience March 2000 - September 2001
Job Cyber Engineer at Pacific Northwest National Laboratory PNNL
Industry Research
Experience
Pacific Northwest National Laboratory - PNNL February 2014 - Present
Pacific Northwest National Laboratory 2008 - February 2014
Pacific Northwest National Laboratory January 2006 - 2008
Fluor Hanford November 2001 - January 2006
eLoyalty March 2000 - September 2001
Lockheed Martin Information Technology 1998 - 2000
Lockheed Martin Information Technology 1996 - 1998
Skills
ITIL, Computer Security, Information Technology, Integration, Network Administration, Networking, PMP, Process Improvement, Program Management, Project Management, Technical Writing, Servers, Software Development, High Performance..., Management, Software Project..., Troubleshooting, Leadership, R&D, C, Software Engineering, Python, Systems Engineering
Education
Brigham Young University 1974 — 1981
BS, Design Engineering
Pacific Northwest National Laboratory - PNNL February 2014 - Present
Pacific Northwest National Laboratory 2008 - February 2014
Pacific Northwest National Laboratory January 2006 - 2008
Fluor Hanford November 2001 - January 2006
eLoyalty March 2000 - September 2001
Lockheed Martin Information Technology 1998 - 2000
Lockheed Martin Information Technology 1996 - 1998
Skills
ITIL, Computer Security, Information Technology, Integration, Network Administration, Networking, PMP, Process Improvement, Program Management, Project Management, Technical Writing, Servers, Software Development, High Performance..., Management, Software Project..., Troubleshooting, Leadership, R&D, C, Software Engineering, Python, Systems Engineering
Education
Brigham Young University 1974 — 1981
BS, Design Engineering
Alberto D'Abarno's eLoyalty Experience June 2005 - July 2013
Job Senior Solutions Integrator at FlexITy Solutions Inc.
Industry Information Technology and Services
Experience
FlexITy Solutions Inc. August 2013 - Present
eLoyalty June 2005 - July 2013
Skills
Cisco Technologies, Professional Services, CTI, Solution Architecture, Cloud Computing, Telecommunications, Managed Services
Education
Concordia University
Bachelor's Degree, Engineering Physics
FlexITy Solutions Inc. August 2013 - Present
eLoyalty June 2005 - July 2013
Skills
Cisco Technologies, Professional Services, CTI, Solution Architecture, Cloud Computing, Telecommunications, Managed Services
Education
Concordia University
Bachelor's Degree, Engineering Physics
Moe Azimi's eLoyalty Experience January 1998 - March 2002
Job SAP II Analyst at NASA Ames Research Center
Industry Information Technology and Services
Experience
SunPower Corporation December 2014 - Present
NASA Ames Research Center October 2012 - November 2014
Private Contractor January 2012 - November 2012
Verizon Wireless November 2004 - December 2011
Sprint Nextel September 2003 - November 2004
Aerus March 2002 - September 2003
eLoyalty January 1998 - March 2002
Digital Microwave Corporation (now Aviate Networks) June 1997 - July 1998
Skills
CRM, Customer Retention, Salesforce.com, Cross-functional Team..., New Business Development, Business Intelligence, Retail Sales, Business Analysis, Relationship Management, Customer Service, Windows, Unix, VPN, TCP/IP, Enterprise Solution..., POS, Oracle SQL, Microsoft Office, Microsoft SQL Server, Mac OS, Software Project..., PeopleSoft, Retail Sales Management, Major Accounts, SMB Sales, Contact Management, Sales Funnels, Corporate Training, System Testing, Oracle Applications, Business Process..., Field Force Automation, LAN-WAN, SAP ERP, SAP BW, SAP Implementation, Data Warehousing, Data Modeling, Relational Databases, Software Development, Financial Reporting, Crystal Reports, Reporting & Analysis, Executive Reporting, Agile & Waterfall..., Scrum, Sprint Planning, Training, Retail
Education
Cal State Hayward
Computer Information Systems
SunPower Corporation December 2014 - Present
NASA Ames Research Center October 2012 - November 2014
Private Contractor January 2012 - November 2012
Verizon Wireless November 2004 - December 2011
Sprint Nextel September 2003 - November 2004
Aerus March 2002 - September 2003
eLoyalty January 1998 - March 2002
Digital Microwave Corporation (now Aviate Networks) June 1997 - July 1998
Skills
CRM, Customer Retention, Salesforce.com, Cross-functional Team..., New Business Development, Business Intelligence, Retail Sales, Business Analysis, Relationship Management, Customer Service, Windows, Unix, VPN, TCP/IP, Enterprise Solution..., POS, Oracle SQL, Microsoft Office, Microsoft SQL Server, Mac OS, Software Project..., PeopleSoft, Retail Sales Management, Major Accounts, SMB Sales, Contact Management, Sales Funnels, Corporate Training, System Testing, Oracle Applications, Business Process..., Field Force Automation, LAN-WAN, SAP ERP, SAP BW, SAP Implementation, Data Warehousing, Data Modeling, Relational Databases, Software Development, Financial Reporting, Crystal Reports, Reporting & Analysis, Executive Reporting, Agile & Waterfall..., Scrum, Sprint Planning, Training, Retail
Education
Cal State Hayward
Computer Information Systems
Cory Mayberry's eLoyalty Experience August 2010 - March 2011
Job Software Engineer at KingsIsle Entertainment
Industry Computer Software
Experience
KingsIsle Entertainment November 2014 - Present
Mattersight Corporation April 2013 - October 2014
Mattersight Corporation (Formerly eLoyalty) March 2011 - April 2013
eLoyalty August 2010 - March 2011
eLoyalty December 2009 - August 2010
NeuroVista April 2009 - October 2009
Skills
C#, Team Building, SaaS, HTML, C++, Cross-cultural, XML, JavaScript, WCF, Software Engineering, Mentoring, Inspiration, Cross-cultural Teams, Team Leadership, .NET, Agile Methodologies
Education
University of Washington Bothell 2007 — 2009
BS, Computing & Software Systems
Lake Washington Institute of Technology
KingsIsle Entertainment November 2014 - Present
Mattersight Corporation April 2013 - October 2014
Mattersight Corporation (Formerly eLoyalty) March 2011 - April 2013
eLoyalty August 2010 - March 2011
eLoyalty December 2009 - August 2010
NeuroVista April 2009 - October 2009
Skills
C#, Team Building, SaaS, HTML, C++, Cross-cultural, XML, JavaScript, WCF, Software Engineering, Mentoring, Inspiration, Cross-cultural Teams, Team Leadership, .NET, Agile Methodologies
Education
University of Washington Bothell 2007 — 2009
BS, Computing & Software Systems
Lake Washington Institute of Technology
Darnell Robinson, Jr.'s eLoyalty Experience January 2000 - January 2001
Job Manager
Industry Oil & Energy
Experience
Oralcare360, Inc March 2010 - Present
Volunteers of America August 2009 - March 2010
Patterson-Wright, Inc January 2007 - August 2009
Merchant Metals May 2006 - December 2006
Meadowbrook Communications January 2003 - January 2006
Pontiac School District January 2001 - June 2003
eLoyalty January 2000 - January 2001
EAA January 1999 - January 2000
GENERAL MOTORS CORPORATION January 1985 - January 1999
Skills
Switches, Telecommunications, Training, Team Building, Project Management, Management, Program Management, CRM, Management Consulting, Public Speaking, Coaching, Customer Service, Integration, Strategic Planning
Education
Emporia State University 1975 — 1979
BSE, Industrial Education
Oralcare360, Inc March 2010 - Present
Volunteers of America August 2009 - March 2010
Patterson-Wright, Inc January 2007 - August 2009
Merchant Metals May 2006 - December 2006
Meadowbrook Communications January 2003 - January 2006
Pontiac School District January 2001 - June 2003
eLoyalty January 2000 - January 2001
EAA January 1999 - January 2000
GENERAL MOTORS CORPORATION January 1985 - January 1999
Skills
Switches, Telecommunications, Training, Team Building, Project Management, Management, Program Management, CRM, Management Consulting, Public Speaking, Coaching, Customer Service, Integration, Strategic Planning
Education
Emporia State University 1975 — 1979
BSE, Industrial Education
Erin Machat's eLoyalty Experience January 2000 - May 2001
Job Human Resources Professional
Industry Human Resources
Experience
American College of Chest Physicians August 2008 - December 2009
Slack and Company September 2001 - August 2008
eLoyalty January 2000 - May 2001
Harmony Health Plan of Illinois December 1998 - November 1999
Mayer Brown September 1998 - December 1998
Leo Burnett September 1997 - June 1998
Skills
Employee Relations, Full-life Cycle..., Onboarding, Internal Communications, Benefits Design, Benefits Administration, HRIS, Employee Engagement, Job Coaching, Performance Management, Compensation Review, Recruiting, Employee Benefits, Personnel Management, Hiring, Human Resources, Talent Management, Management, Leadership
Education
Indiana University Bloomington 1992 — 1996
BA, Journalism
American College of Chest Physicians August 2008 - December 2009
Slack and Company September 2001 - August 2008
eLoyalty January 2000 - May 2001
Harmony Health Plan of Illinois December 1998 - November 1999
Mayer Brown September 1998 - December 1998
Leo Burnett September 1997 - June 1998
Skills
Employee Relations, Full-life Cycle..., Onboarding, Internal Communications, Benefits Design, Benefits Administration, HRIS, Employee Engagement, Job Coaching, Performance Management, Compensation Review, Recruiting, Employee Benefits, Personnel Management, Hiring, Human Resources, Talent Management, Management, Leadership
Education
Indiana University Bloomington 1992 — 1996
BA, Journalism
Maia Perlman's eLoyalty Experience April 2005 - September 2007
Job Sr. Cost Analyst, Operations at AbbVie
Industry Pharmaceuticals
Experience
AbbVie August 2012 - Present
Abbott Laboratories April 2011 - Present
United Stationers Supply Co. September 2007 - April 2011
eLoyalty April 2005 - September 2007
Skills
SAP, Financial Reporting, Forecasting, Financial Analysis, Accounting, Microsoft Excel, Accounts Payable, PeopleSoft, Accounts Receivable, Tax, Access, Finance, Fixed Assets, Internal Controls, Sarbanes-Oxley Act, Variance Analysis, Process Improvement, Budgets
Education
Columbia College 2005 — 2007
BS, Accounting
AbbVie August 2012 - Present
Abbott Laboratories April 2011 - Present
United Stationers Supply Co. September 2007 - April 2011
eLoyalty April 2005 - September 2007
Skills
SAP, Financial Reporting, Forecasting, Financial Analysis, Accounting, Microsoft Excel, Accounts Payable, PeopleSoft, Accounts Receivable, Tax, Access, Finance, Fixed Assets, Internal Controls, Sarbanes-Oxley Act, Variance Analysis, Process Improvement, Budgets
Education
Columbia College 2005 — 2007
BS, Accounting
Liz Herron's eLoyalty Experience January 2013 - June 2014
Job Service Delivery Manager at F5 Networks
Industry Information Technology and Services
Experience
F5 Networks June 2014 - Present
eLoyalty January 2013 - June 2014
eLoyalty November 2010 - January 2013
Limited Brands October 2009 - August 2010
Limitedbrands October 2003 - October 2009
Victoria's Secret June 1998 - October 2003
Skills
SQL, ICM, HTML, Avaya, IVR, Call Centers, VoIP, Troubleshooting, Unified Communications, ITIL, Telecommunications, Contact Centers, ACD, Service Delivery, Integration, Cisco Technologies, CRM, CTI, Enterprise Software, Workforce Management, Software Documentation, Process Improvement, Technical Support, Cisco Call Manager, Vendor Management
Education
Black Hills State University
Minot State University
The Ohio State University
F5 Networks June 2014 - Present
eLoyalty January 2013 - June 2014
eLoyalty November 2010 - January 2013
Limited Brands October 2009 - August 2010
Limitedbrands October 2003 - October 2009
Victoria's Secret June 1998 - October 2003
Skills
SQL, ICM, HTML, Avaya, IVR, Call Centers, VoIP, Troubleshooting, Unified Communications, ITIL, Telecommunications, Contact Centers, ACD, Service Delivery, Integration, Cisco Technologies, CRM, CTI, Enterprise Software, Workforce Management, Software Documentation, Process Improvement, Technical Support, Cisco Call Manager, Vendor Management
Education
Black Hills State University
Minot State University
The Ohio State University
Seth Tavis's eLoyalty Experience May 2011 - July 2012
Job Cisco UCCE/IPT Engineer
Industry Information Technology and Services
Experience
GoDaddy July 2015 - Present
Insight July 2013 - July 2015
World Wide Technology July 2012 - July 2013
eLoyalty May 2011 - July 2012
Progressive Insurance October 2010 - March 2011
Bank of America September 2004 - October 2010
Skills
ICM, UCCE, IVR, VoIP, Cisco Call Manager, CCVP, Cisco Technologies, Unified Communications, Data Center, CTI, Cisco, CVP, CTIOS, CCNA, Microsoft Office, EIM, Cisco Routers, Microsoft SQL Server, Contact Centers, VMware, Networking, IP, Enterprise Software, System Deployment, Routing, Integration, Telephony
Education
Arizona State University 2002 — 2006
Bachelor of Arts
GoDaddy July 2015 - Present
Insight July 2013 - July 2015
World Wide Technology July 2012 - July 2013
eLoyalty May 2011 - July 2012
Progressive Insurance October 2010 - March 2011
Bank of America September 2004 - October 2010
Skills
ICM, UCCE, IVR, VoIP, Cisco Call Manager, CCVP, Cisco Technologies, Unified Communications, Data Center, CTI, Cisco, CVP, CTIOS, CCNA, Microsoft Office, EIM, Cisco Routers, Microsoft SQL Server, Contact Centers, VMware, Networking, IP, Enterprise Software, System Deployment, Routing, Integration, Telephony
Education
Arizona State University 2002 — 2006
Bachelor of Arts
Carson English's eLoyalty Experience 2005 - 2006
Job System Administrator at virtuwell by HealthPartners
Industry Information Technology and Services
Experience
virtuwell by HealthPartners March 2014 - Present
OneNeck IT Solutions July 2007 - March 2014
eLoyalty 2005 - 2006
State of Minnesota DHS 2004 - 2005
Skills
Project Management, Data Center, Windows Server
Education
Gustavus Adolphus College 1999 — 2003
B.A., Mathematics, Computer Science
virtuwell by HealthPartners March 2014 - Present
OneNeck IT Solutions July 2007 - March 2014
eLoyalty 2005 - 2006
State of Minnesota DHS 2004 - 2005
Skills
Project Management, Data Center, Windows Server
Education
Gustavus Adolphus College 1999 — 2003
B.A., Mathematics, Computer Science
Donna Marshall's eLoyalty Experience May 2011 - Present
Job Manager, Public Sector at eLoyalty, a TeleTech Company
Industry Information Technology and Services
Experience
eLoyalty, a TeleTech Company May 2013 - Present
eLoyalty May 2011 - Present
DIR State of Texas September 2007 - April 2011
Continental Airlines March 2005 - October 2006
Continental Airlines March 2000 - March 2005
Skills
Data Center, VoIP, WAN, VMware, Networking, Cisco Call Manager, VPN, CCNA, Switches, Cisco IOS, Cisco Technologies, Routers, Routing, CCNP, Unified Communications, Cisco Routers, Telecommunications, Integration
Education
John Brown University
eLoyalty, a TeleTech Company May 2013 - Present
eLoyalty May 2011 - Present
DIR State of Texas September 2007 - April 2011
Continental Airlines March 2005 - October 2006
Continental Airlines March 2000 - March 2005
Skills
Data Center, VoIP, WAN, VMware, Networking, Cisco Call Manager, VPN, CCNA, Switches, Cisco IOS, Cisco Technologies, Routers, Routing, CCNP, Unified Communications, Cisco Routers, Telecommunications, Integration
Education
John Brown University
Deloitte
PwC
Ernst & Young
Walgreens
Procter & Gamble
KPMG
PricewaterhouseCoopers
EY