Organic People
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Organic People Employees
RAS & Associates August 2015 - Present
Sand Cherry Associates September 2013 - August 2015
XO Communications January 2011 - September 2013
Organic People 2010 - January 2011
Qwest Communications March 2008 - October 2009
Cavalier Telephone, LLC June 2006 - November 2007
Cavalier Telephone, LLC December 2003 - June 2006
East Coast Communications January 2002 - December 2003
Cable & Wireless USA May 1998 - October 2001
Skills
Telecommunications, Sales Management, B2B, Call Center, IP, Account Management, Customer Relations, Product Management, Customer Service, Team Building, Contract Negotiation, Sales Support, Coaching, Consultative Selling, Vendor Management, Customer Satisfaction, Product Development, Solution Selling, Contract Negotiations, Team Leadership, Call Centers, Sales Operations, VoIP, Managed Services, Wireless, Project Management, Data Center, Strategy, Business Development, Customer Retention, Management, CRM, Ethernet, Team Management, Security, Leadership, Sales, Training, Direct Sales, Unified Communications, MPLS, Selling, WAN, Broadband, Salesforce.com, Telephony, Network Architecture
Education
University of Richmond 1994 — 1998
BA, International Studies and French
Worthington Kilbourne High School 1990 — 1994
Honors Diploma
Healthgrades May 2014 - Present
GoDaddy June 2010 - May 2014
Aimco August 2007 - May 2010
Organic People March 2004 - August 2007
AT&T Broadband Services/Comcast 2001 - 2004
RHYTHMS NET CONNECTIONS January 2000 - February 2001
TCI/AT&T Broadband Services April 1995 - January 2000
Skills
Testing, Test Planning, Quality Assurance, SDLC, Test Cases, Manual Testing, System Testing, Scrum, Quality Center, Visual Studio, Test Lead, JIRA, Test Automation, Software Documentation, Agile Methodologies, Defect Tracking, QTP, Waterfall, TFS, Microsoft SQL Server, HP QTP, JMeter
Education
The University of Kansas 1991 — 1995
Bachelor's degree, Communication, General
Arapahoe Community College 1990 — 1991
Communication, General
University of Colorado at CO Springs 1989 — 1990
Business Administration and Management, General
GMFinancial October 2013 - Present
Organic People October 2012 - May 2013
Regus June 2012 - October 2012
Sedgwick CMS April 2012 - June 2012
Time Warner Cable 2002 - 2011
Time Warner Cable 2001 - 2002
Skills
Routers, Switches, Troubleshooting, Cisco, Billing Systems, Ethernet, TCP/IP, IP, LAN/WAN, Call Center, Network Administration, Software Installation, Visio, Computer Hardware, Databases, Windows, Operating Systems, Deployment, SQL, Database Administration, Testing, FTP, Vendor Management, Servers, XP, Integration, CCNA, Provisioning, Documentation, Firewalls, Remedy, Perl, Network Design, Access, OSPF, Desktop Support, MS Project, Cabling, BGP, Hardware, Cisco IOS, Windows 7, System Administration, Cisco Technologies, Technical Support, Data Warehousing, VoIP, XML, Process Improvement, SharePoint
Education
Villanova University 2008 — 2009
Project Management
Mclennan Community College
Novell Networking
Medifast, Inc October 2010 - April 2015
Organic People June 2009 - December 2010
Sleepy's June 2008 - February 2009
Combine International March 2001 - May 2008
Combine International 2001 - 2008
Skills
Instructor-led Training, Instructional Design, Training, Merchandising, Customer Service, Retail, Time Management, Management, Direct Sales, Team Building, Process Improvement, Sales, Employee Training, Leadership Development, Recruiting, Performance Management, Coaching, Employee Relations, Leadership, Interviews, Call Centers, Hiring, Customer Retention, Organizational..., Talent Acquisition, Employee Engagement, Staff Development, Human Resources
Education
University of Maryland College Park
Bachelor of Arts
University of Maryland College Park
Organic People January 2015 - May 2015
TMNG May 2011 - January 2013
Convergys Corporation January 1995 - December 2009
Cox Communications May 1983 - December 1994
Lowcountry Stores January 1972 - January 1983
Skills
Customer Service, Invoicing, Warehousing, Project Management, SDLC, Microsoft Excel, Vendor Management, Training, Outlook, Telecommunications, Troubleshooting, Sales, Process Improvement, Call Centers, Software Documentation, Program Management, Analysis, Business Analysis, Integration
Education
University of South Carolina-Columbia 1978 — 1983
Bachelor's Degree, Psychology
Daniel Management Series
Actively Seeking Employment February 2015 - Present
MedAssets February 2014 - February 2015
Emdeon February 2012 - November 2013
Various Companies, including Texas Instruments and Selerix June 2010 - February 2012
XYZ Axis Steel Detailing March 2009 - May 2010
Zidea July 2008 - October 2008
Global Systems Solutions May 2007 - April 2008
ZOLL Data Systems January 2007 - April 2007
Kelly IT Resources September 2006 - January 2007
Organic People August 2005 - March 2006
Skills
Technical Writing, Software Documentation, Training, Editing, Technical Communication, HTML, Program Management, Online Help, Technical Documentation, Process Flow..., User Documentation, Release Notes, MadCap Flare, Agile Methodologies, Instructional Design, Adobe Creative Suite, FrameMaker, RoboHelp, Content Writing, Handle Multiple Projects, Copy Editing, Information Mapping, Dreamweaver, SnagIt, InDesign, Technical Publication
Education
The University of Texas at Arlington 1986 — 1990
BA
Vail Resorts Management Company March 2011 - Present
Alvarez & Marsal April 2007 - December 2010
Euromonitor International November 2005 - April 2007
Peninsula Papagayo December 2004 - October 2005
Organic People July 2002 - October 2005
Skills
Program Management, Account Management, Business Process..., Business Strategy, Contract Negotiation, Change Management, Customer Retention, Leadership, Management, Management Consulting, Negotiation, New Business Development, Performance Improvement, Process Improvement, Procurement, Project Management, Sales, Strategic Partnerships, Strategic Planning, Strategic Sourcing, Strategy, Team Building
Education
University of Colorado Boulder 1997 — 2002
BA
GP Strategies Corporation September 2012 - Present
Time Warner Cable July 2010 - September 2012
HealthStream January 2012 - July 2012
Organic People August 2009 - July 2010
GRL Solutions July 2008 - August 2009
Clarity Consultants August 2007 - July 2008
Tek Systems August 2006 - January 2008
General Dynamics October 2005 - June 2006
Northrop Grumman December 2003 - September 2005
GTSI 2001 - 2004
Skills
Needs Analysis, Instructional Design, Captivate, Articulate Studio, Training Delivery, Technical Training, Curriculum Development, Instructor-led Training, SnagIt, ADDIE, Curriculum Design, Job Aids, Corporate Communications, Call Center, Hands-on Training, Employee Training, Instructional Technology, E-Learning, Performance Management, Call Centers, Cross-functional Team..., Workshop Facilitation, Learning Management..., Adult Education, Distance Learning, Training, Blended Learning, Project Management, SCORM, Software Documentation, Learning Management, Leadership Development, Content Development, Technical Writing, Camtasia, Educational Technology, Multimedia, Mobile Learning, Organizational Learning, Performance Improvement, Leadership, Webinars, Staff Development, Coaching, Lectora, ILT, Performance Consulting, Adobe Presenter, Competency Modeling, Articulate Storyline
Education
University of California, Irvine 2012 — 2013
Graduate Certificate, E-Learning Instructional Design, 4.0 (Current)
Marymount University 1993 — 1998
Master of Arts, Human Performance Systems, 3.76
Longwood University 1989 — 1993
English, German, Theatre
Apex Systems August 2015 - Present
Organic People October 2006 - Present
Organic People January 2015 - May 2015
Skills
Change Management, Training, Software Project..., Customer Satisfaction, Troubleshooting, Customer Service, Dispute Resolution, Management, Vendor Management, Process Improvement, Project Planning, Program Management, Software Documentation, Business Analysis, Teamwork, Collaborative Problem..., Call Centers, Team Leadership, Telecommunications, Account Reconciliation, Conflict Management, Reporting & Analysis, Hands-on Training, Microsoft Office
Education
Southern Methodist University 2003 — 2005
Graduate Certificate Dispute Resolution and Conflict Management
Austin College 1975 — 1980
Bachelor’s Degree
Yeshiva Elementary School August 2015 - Present
Eagleton Elementary School January 2015 - Present
Steele Elementary August 2014 - Present
Sewall Child Development Center February 2014 - June 2014
Early Childhood Center (ECC) August 2013 - December 2013
Early Childhood Center (ECC) May 2013 - July 2013
CORE September 2012 - May 2013
Organic People August 2005 - August 2011
Skills
Child Life, Human Development, Childcare, Youth Mentoring, Curriculum Development
Education
University of Colorado Denver 2014 — 2016
Educational Psychology, Education/Teaching of Individuals in Early Childhood Special Education Programs
Colorado State University 2005 — 2013
Bachelor of Applied Science (BASc), Human Development, Family Studies, and Related Services
Deloitte Consulting LLP July 2015 - Present
Deloitte Consulting via AMBL Consulting July 2011 - July 2015
Deloitte Consulting via AMBL Consulting December 2008 - November 2009
Organic People February 2007 - November 2007
Knowledge Stream Inc. June 2006 - July 2007
COMSYS June 2005 - June 2006
Travco Inc. August 2004 - June 2005
Imagistics International August 2003 - August 2004
Organic People March 2003 - August 2003
AT&T Broadband December 1999 - November 2002
Skills
Unix, Troubleshooting, Testing, Software Documentation, Software Development, SQL, SDLC, Quality Assurance, Project Management, Oracle, Databases, Business Process..., Analysis, Agile Methodologies, Access, Call Centers, Customer Service, Business Analysis
Education
Colorado State University 2011 — 2012
Bachelor of Science, Business Management
University of Colorado Denver 1999 — 2001
Business
Seattle Central College 1993 — 1995
Business
Seattle University 1990 — 1992
JK Mullen Prep
ACS, a Xerox Company February 2011 - Present
Zapp Computing 2011 - Present
Organic People 2007 - 2011
TalentBurst September 2007 - November 2007
ComUnity Lending, Inc. 2003 - 2007
Covad Communications 1999 - 2002
Skills
E-learning, Captivate, Microsoft Office, Dreamweaver, SnagIt, Swish, Instructional Design, MS Project, Technical Training, Camtasia, Flash, Technical Writing, Learning Management, Adobe Acrobat, Instructional Technology, PowerPoint, SharePoint, ADDIE, Writing, Word, E-learning Development, Web Design, Documentation, Web-based Training, Software Training, Online Training, Blended Learning, Multimedia, SCORM, Excel, FrontPage, Windows, Salesforce Training, RoboHelp, Adobe Presenter, Adobe Connect, E-Learning, Software Documentation, Training Delivery, WebEx, Job Aids, Training, Leadership
Education
California State University-Chico 1988 — 1992
BA, Eastern Religions
Get Smarts Training & Production, Inc. August 2006 - Present
Organic People 2006 - Present
Self Employed 2006 - Present
Donna Baldwin Talent, Inc. 1994 - Present
NVTI Training Solutions 2006 - April 2014
Comcast via Consultant 2007 - November 2012
MCI (now Verizon Business) 1996 - 2005
Skills
Salesforce Automation, Organizational..., Coaching, Public Speaking, Instructional Design, Change Management, Process Improvement, Writing, Customer Relations, Leadership Development, Strategic Planning, Editing, Public Relations, Mentoring, Employee Relations, Research, Customer Service, Training Delivery, Program Management, Leadership, Team Building, Training, Interviews, Microsoft Office, Project Management, Sales Force Development, Workforce Development, Social Networking, Career Development, Policy, Job Search Strategies, Workshop Facilitation, Conflict Resolution, Community Outreach, Resume Writing, Recruiting, Event Planning, Team Leadership, Staff Development, Government, Executive Coaching, Teaching, Employee Training, Time Management, Nonprofits, Organizational..., Job Coaching, Interview Preparation, Job Search, Program Development
Education
Regis University 2009 — 2011
Masters of Science, Organizational Leadership
University of Colorado at Denver 1997 — 2006
Bachelor of Science, Communication
Blue Shield of California January 2010 - Present
Organic People April 2008 - September 2009
Amdocs January 2000 - March 2008
Amdocs (formally DST Innovis/Cable Data) 2000 - 2008
Skills
Software Project..., Requirements Analysis, Solution Architecture, Vendor Management, SDLC, Business Analysis, Program Management
Education
University of California, Davis 1991 — 1993
Dish Network July 2013 - Present
TechNet July 2012 - Present
Insight Global March 2011 - October 2011
Organic People August 2008 - January 2011
Comcast Cable August 1999 - August 2008
AT&T Broadband 1999 - 2003
Sprint Nextel April 1997 - August 1999
Skills
Vendor Management, SDLC, Call Centers, Process Improvement, Program Management, Business Analysis, Telecommunications, Project Management, Visio, Requirements Analysis, Change Management, Cross-functional Team...
Education
Indiana University Bloomington 1991 — 1996
Bachelor of Science (BS) - Applied Health Science, Human Development and Family Studies
Indiana University Bloomington 1991 — 1996
BS - Applied Health Science, Human Development/Family Studies
Falcon Consulting llc 2015 - Present
Chess Consulting LLC August 2014 - July 2015
Harmony Technology Services, Inc February 2013 - August 2014
Organic People November 2006 - February 2009
Comcast 2003 - 2006
Comcast 2003 - 2006
Fujitsu Network Communications June 2000 - February 2003
Nextel Telecomunicações 1998 - 2000
Nextel Telecomunicações 1998 - 2000
Nextel Telecomunicações 1998 - 2000
Skills
Strategic Planning, Call Center, Team Building, Telecommunications, Vendor Management, Program Management, Process Improvement, Call Centers, Coaching, Business Analysis, Budgets, Cross-functional Team..., Strategic Partnerships, VoIP, Customer Satisfaction, Negotiation, Sales Management, Mergers & Acquisitions, Customer Service, Change Management, Project Management, Solution Selling, CRM, Team Leadership, Business Development, Customer Experience, Start-ups, Product Management, Integration, Management, Project Planning, Account Management, Leadership, Contract Negotiation, Marketing, Training, Business Intelligence, Strategy, Project Portfolio..., Operations Management, Product Marketing, Outsourcing, Executive Management, Customer Retention, Consulting, Cloud Computing, Troubleshooting, Wireless, SDLC, IP
Education
Metropolitan State College of Denver 1990 — 2000
BS, Marketing
Time Warner Cable October 2009 - Present
Kaplan College October 2007 - June 2013
Harrisburg Area Community College June 2011 - August 2012
Organic People February 2007 - October 2010
Comcast May 2006 - February 2007
Susquehanna Communications April 2004 - May 2006
Skills
CSG PDB Database, Oracle SQL Developer, Telecommunications..., Project Management, Oracle, Crystal Reports, CSG, Vantage, Toad, Access Database, Microsoft Excel, Billing Systems, Customer Service, Databases, Leadership, Management, Public Speaking, Program Management, Strategic Planning, Team Building, Training
Education
University of Phoenix 2005 — 2008
MBA, Public Administration
University of Minnesota-Twin Cities 1998 — 2000
ABD PhD, Human Resource Development/Adult Education
Elmira College 1996 — 1997
Grad Cert, Training of Trainers
Purdue University 1994 — 1996
MS, Communications
State University of New York College at Buffalo 1991 — 1994
BA, Communications
Corning Community College 1988 — 1992
AAS, Liberal Arts
Comcast March 2011 - Present
Comcast January 2007 - March 2012
Organic People 2006 - 2006
True Logic Financial 2005 - 2006
Kintera 2003 - 2005
AT&T Broadband January 1998 - September 2003
Skills
Leadership, Vendor Management, VOD, Telecommunications, Broadband, Process Improvement, Project Management, Strategic Partnerships, Cross-functional Team..., VoIP, Financial Services, Call Center, Training, IP, IPTV, Telephony, Product Management, Troubleshooting, Integration, Wireless, Direct Sales, Call Centers, Streaming Media, Mobile Devices, Ethernet, Salesforce.com, Account Management, Customer Experience, Customer Retention, Strategy, Digital Video, Contract Negotiation, Management, Program Management, Digital Media, CRM, Team Leadership, Video, Team Building, Customer Satisfaction, Budgets, Customer Service, Consulting, Agile Methodologies, Software Development, Advertising, Marketing, Sales, Cloud Computing
Education
The University of Montana 1995 — 1997
Master or Arts, Organizational Communication
University of Colorado, Boulder 1985 — 1990
BA, Communications
Organic People June 2010 - Present
WorkingKnowledge, Inc. June 2010 - Present
Cadre Solutions LLC September 2001 - Present
Self-Employed January 2001 - Present
· Avaya, Inc October 2000 - July 2001
Lucent Technologies August 1996 - September 2000
Peachtree Software 1994 - 1994
Comtech Services Lakewood 1991 - 1994
Skills
Project Management, Instructional Design, Technical Writing, E-Learning, Technical Training, Editing, Task Analysis, Audience Analysis, Customer-focused, Close Attention to..., Deadline Driven, On-budget, FrameMaker, Microsoft Applications, InDesign, Captivate, Articulate Studio, RoboHelp, Usability, Content Development, Software Documentation, Blended Learning, Training, Adobe Acrobat, SnagIt, Instructor-led Training, Needs Analysis, Online Help
Education
Cornell College 1985 — 1988
Chemistry
Time Warner Cable January 2015 - Present
Time Warner Cable January 2014 - January 2015
Organic People August 2012 - October 2013
Time Warner Cable January 2000 - August 2012
AT&T January 1998 - January 2000
AT&T January 1990 - January 1998
Skills
Sales Management, Telecommunications, Call Center, Workforce Management, Project Management, Leadership, Training, Process Improvement, Customer Service, Employee Training, Team Building, Management, Program Management, Team Leadership, Strategy, VoIP, Customer Satisfaction, Vendor Management, Troubleshooting, Training Delivery, Cross-functional Team..., Quality Assurance, Human Resources, Call Centers
Education
University of Phoenix 2008 — 2010
Associate of Arts (A.A.), Business Administration, Management and Operations, A
ARMY 1987 — 1990
S
Self Employed Training ConsultantTransurbanApril 2012 - Present
Boathouse Restaurant 2010 - 2012
Boathouse Restaurant 2010 - 2012
Genworth Financial June 2011 - December 2011
Organic People September 2009 - September 2010
Organic People 2006 - 2007
Adelphia 2003 - 2006
Continental Communications 2001 - 2005
Continental Communications 2001 - 2005
Continental Communications 2001 - 2005
Skills
Vendor Management, Coaching, Training Delivery, Change Management, Instructional Design, Business Process, Call Centers, Training, Performance Management, Process Improvement, Strategy, Team Leadership, Program Management, Team Building, Leadership Development, Employee Engagement
Education
Purdue University 2011 — 2013
Masters in Education, Learning Design and Technology
Organic People AAD Deployment & SupportTime Warner Cable2007 - 2009
Education
University of Nebraska-Lincoln 1979 — 1984
Bachelors, Business
Bellevue west High School 1977 — 1979
Organic People October 2013 - Present
Q property management October 2013 - Present
Netco Title January 2004 - December 2005
REMAX ALLIANCE DTC October 2001 - November 2003
Skills
Interior Design, Creative Direction, Advertising, Project Management, Space planning, Marketing Communications, Strategic Planning, Social Media Marketing, Brand Development, Photoshop, Microsoft Excel, InDesign, Contract Negotiation, Public Relations, Recruiting, Telecommunications, Market Research, Marketing Strategy, Email Marketing, Adobe Creative Suite, Graphic Design, Team Building, Coaching, Management, Program Management, Team Leadership, Vendor Management, Customer Relations, Integration, Consulting, Project Coordination, Account Management, Human Resources, Payroll
Education
Art Institute of Colorado 2008 — 2010
Berkeley Food and Housing Project February 2013 - June 2014
Organic People September 2010 - March 2012
Comcast January 2008 - July 2010
Comcast January 2007 - January 2008
Skills
Driven Problem Solver, Excels in Change..., •Effectively leads..., Telecommunications, Process Improvement, Change Management, Coaching, Cross-functional Team..., Java, Python, Visio, Team Leadership, Microsoft Excel, Product Management, Troubleshooting, Program Management, New Business Development, Vendor Management, Team Management, Business Strategy, Instructional Design, Project Planning, Leadership, Software Documentation, Broadband, Telephony, TCP/IP, Provisioning, Performance Management, Management, Integration, Customer Satisfaction, Leadership Development, Customer Service, Operations Management, Customer Experience, Quality Assurance, Project Management, Training, CRM, Routers, Strategic Planning, Team Building, Business Development, VoIP, Creative Solutions, Call Centers, Call Center, Wireless, Microsoft Office
Education
California State University-Northridge 1998 — 2003
Bachelor of Science
Command Direct Ventures Inc November 2004 - Present
Organic People January 2004 - November 2004
CSG Systems International February 2000 - January 2004
AT&T Broadband September 1998 - February 2000
MCI April 1997 - September 1998
Skills
Business Strategy, Strategic Planning, Billing Solutions, Program Management, Technical Consulting, SAP ERP, Consulting, Project Management, Management, Business Analysis, Teamwork, Leadership, Telecommunications, Cross-functional Team...
Education
University of Michigan
Masters, Enterprise Technology
University of Colorado at Denver
Bachelor of Science, Management / International Business