Pilot Flying J
Industry: Company
DescriptionPilot Travel Centers LLC, doing business as Pilot Flying J, is a North American chain of truck stops in the United States and Canada. The company is based in Knoxville, Tennessee where Pilot Corporation, the majority owner, is based. The company is owned by Pilot, FJ Management, and Berkshire Hathaway. Headquarters: Knoxville, Tennessee, United States Number of locations: 550 CEO: Jimmy Haslam (Feb 2013–) Founded: 1981 Parent organizations: Pilot Corporation, FJ Management Founders: Jimmy Haslam, Jim Haslam
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Pilot Flying J Employees
Tavern On Main February 2015 - Present
Cats Billiards January 2013 - February 2015
Suki’s Bridals and Formals November 2011 - August 2012
Pilot Flying J November 2010 - November 2011
Skills
Customer Service, Microsoft Office, Sales, Microsoft Word, Time Management, Retail, Leadership, Microsoft Excel, PowerPoint
Education
Texas State University 2012 — 2016
Bachelor's Degree, Finance
Texas State University 2012 — 2016
Bachelor's Degree, Accounting
Pilot Flying J February 2012 - Present
Pilot Flying J May 2011 - February 2012
Walmart September 2008 - April 2011
Skills
Customer Service, Inventory Management, Loss Prevention, Inventory Control, Store Management, Retail, Merchandising, Retail Sales, Visual Merchandising, Store Operations, Time Management, P, POS, Driving Results, Big Box, Team Building, Planograms, Employee Training, Recruiting, Teamwork
Education
University of Phoenix 2010 — 2013
Business Management
La Petite Academy November 2011 - January 2014
Pilot Flying J June 2007 - January 2011
Skills
Curriculum Design, Curriculum Development, Educational Leadership, Customer Satisfaction, Computer Proficiency, Cash Management, Team Leadership, Customer Service, Communication Skills
Education
University of Phoenix 2011 — 2013
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration
Byhalia HIgh School 2004 — 2008
Diploma
Environmatic Corporation of America, Inc. 2009 - Present
Pilot Flying J 2005 - 2009
Walmart 2002 - 2005
Skills
Master in Six Sigma..., Certified KEC..., AHIT Certified..., Leadership, Management, Training, Inventory Management, Logistics Management, Food & Beverage, Retail, Construction Management, Sales Operations, Customer Satisfaction, Team Building, Budgets, Process Improvement, P&L Management, Sales, Pricing, Logistics
Education
The University of Texas at Arlington
Louisiana Cajan Seafood House March 2015 - Present
Pilot Flying J March 2013 - Present
Pilot Flying J August 2011 - March 2013
Skills
Customer Service, Listings, Leadership, Follow Directions, Social Skills
Education
The Art Institute of California-Inland Empire 2012 — 2015
Oak Hills High School 2009 — 2012
Diploma
Outback Steakhouse April 2011 - Present
Nevada Division of Public and Behavioral Health, Rural Community Health Sciences February 2015 - May 2015
Pilot Flying J June 2010 - August 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Childcare, Photoshop, Public Health, Healthcare, Social Networking, Community Outreach, Social Media
Education
University of Nevada-Reno 2010 — 2015
Bachelor of Science (B.S.), Community Health Sciences - Public Health
YP January 2015 - Present
Rotech Healthcare September 2014 - January 2015
Cellular Sales 2013 - 2014
Pilot Flying J January 2006 - January 2013
Skills
Sales, Online Advertising, Google Adwords, Customer Service, SEM, Microsoft Word, Yellow Pages, Internet Yellow Pages, Training, Marketing Strategy, Windows, Digital Marketing, Social Media Marketing, SMB Sales, Microsoft Excel, Social Media, Google Analytics, Management, Microsoft Office, PowerPoint, English, Teaching, Account Management, Research, Outlook, Public Speaking, Budgets, Process Improvement, Photoshop, HTML, Team Management, CDMA, Consumer Electronics, Email Marketing, Marketing Communications, Mobile Advertising, Website Development, Website Building, Salesforce.com
Education
University of South Alabama 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Pilot Flying J January 2008 - Present
CDJ Bulk Express September 2004 - August 2007
US Army January 1982 - February 2002
Skills
Safe operation of...
Education
Pikes 1983 — 1985
Associate's degree, General Studies
University of South Carolina-Columbia
Les Olson Company October 2003 - Present
Pilot Flying J January 2002 - October 2003
Land Rover North America January 2001 - January 2002
Pilot Flying J January 1999 - January 2001
Target January 1996 - January 1999
Albertsons January 1991 - January 1996
Skills
Direct Sales, Sales Process, Account Management, Cold Calling, Sales, Color Management, Managed Print Services, B2B, Sales Presentations, Salesforce.com, Solution Selling, Sales Operations, Selling, Customer Service, Management, New Business Development, Team Building
Education
University of Phoenix 2012 — 2013
Bachelor of Applied Science (BASc), Business, Management, Marketing, and Related Support Services
Cottonwood High School 1992 — 1992
High School
Love's Travel Stops November 2005 - Present
Pilot Flying J January 2002 - November 2005
Amati Imports August 1993 - January 2002
Skills
Store Management, Loss Prevention, Merchandising, Retail, Profit, Visual Merchandising, Inventory Management, Inventory Control, Store Operations, Sales, Driving Results, Retail Sales, Income Statement, Multi-unit, Customer Service, New Store Openings, Shrinkage, Big Box, Multi-Unit Management, Planograms, New Store Development, POS, Associate Development, District Management, Hiring, Multi-channel Retail, Multi-unit Retail..., Grocery, People Development, Department Stores, Accountability, CPFR, P&L Management, Cashiering, Assortment, Inventory, Merchandise Planning, Sales Growth, Customer Experience, Customer Satisfaction, Specialty Retail, Asset Protection, Hiring Practices, Multi-Unit, P&L
Education
Albertson College of Idaho 1989 — 1993
Bachelor's degree, Political Science and Government\International Business, B
Twin Falls High School
diploma
Dish Network March 2013 - Present
Staples August 2010 - March 2013
Pilot Flying J October 1999 - August 2010
Skills
P&L, Inventory Management, Big Box, Sales Management, Inventory Control, Profit, Sales, Forecasting, Customer Satisfaction, Account Management, Customer Service, Loss Prevention, P&L Management, Retail, Sales Process, Management, Leadership, Training, Team Building, Team Leadership, Operations Management, Leadership Development, Recruiting, Hiring, Coaching, Microsoft Office
Education
SUNY at Buffalo 1982 — 1986
Bachelor of Science (BS), Accounting and Business/Management
University at Buffalo
Bachelor of Science (BS), Business Administration, Management and Accounting
Walmart March 2011 - Present
Pilot Flying J August 2007 - March 2011
Skills
Merchandising, Visual Merchandising, Retail, Store Management, Retail Sales, Loss Prevention, Cashiering, Inventory Management, Store Operations, Customer Service, Inventory Control, Sales, Time Management, Customer Satisfaction, Apparel
Education
The Ohio State University 2007 — 2016
Bachelor of Arts (BA), Political Science and Government
Allen East High School 2002 — 2006
A Superior Answering Service & Call Center February 2014 - March 2014
Pilot Flying J 2011 - 2013
Education
University of Phoenix 2010 — 2014
Bachelor's degree, Health/Health Care Administration/Database Information Systems
Athens Technical College 2005 — 2006
Associate's degree, Marketing/Marketing Management, General
Michelin May 2015 - Present
Tire Centers, LLC subsidiary of Michelin June 2013 - April 2015
Advance Auto Parts October 2006 - 2012
Pilot Flying J 2005 - 2006
AutoZone de México 2004 - 2005
Friendly Ice Cream Corporation 1994 - 2004
Skills
Retail, Loss Prevention, Inventory Management, Customer Satisfaction, Profit, Team Building, Operations Management, Inventory Control, Coaching, Customer Service, Merchandising, Recruiting, Spanish-speaking, Employee Relations, Income Statement, Hiring, Management, Leadership, Training, Store Management, Performance Management, Employee Training, Customer Retention, Succession Planning, Strategy, Sales Management, Salesforce.com, Sales Operations, Team Leadership, Automotive Aftermarket, Big Box, Customer Experience, District Management, Driving Results, Human Resources, International Business, Interviews, Leadership Development, Multi-Unit Management, Multi-unit, P&L Management, Payroll, People Development, Retail Sales, Sales, Shrinkage, Store Operations, Time Management, Visual Merchandising, New Store Openings
Education
University at Buffalo
Bachelor's Degree
Western Governors University 2013 — 2015
Master's Degree, BUSINESS
Pilot Flying J May 2015 - Present
US Navy April 2013 - April 2015
US Navy January 2010 - April 2013
US Navy April 2009 - January 2010
US Navy August 2005 - April 2009
Skills
Access Control..., COMSEC, DIACAP, DLP, DNS Management, DoD Top Secret Clearance, DoD, HBSS, Information Assurance, Information Security, IPS, IT Asset Management, Microsoft Servers, Military, Network Security, Security, Supervisory Skills, Symantec Antivirus, Team Motivation, Technical Support, Trend Analysis, Vulnerability Assessment, Vulnerability Management, Vulnerability Scanning
Education
University of Maryland University College 2011 — 2014
Bachelors of Science, Computer Science, 3.4
Self-employed 2006 - Present
Ford Motor Company 2011 - 2013
eBay Enterprise 2009 - 2011
Pilot Flying J 2007 - 2009
Self-Employed 1999 - 2006
Skills
Freelance Writing, Published Author, Fiction, Novels, Fiction Writing, Non-fiction, Creative Writing, Short Stories, Books, Editing, Blogging, Copywriting, Copy Editing, Proofreading, Book Reviews, Reviews, Small Business, Microsoft Office, Microsoft Word, Social Media, Customer Service, Management
Education
University of South Australia 1996 — 1999
Completed 90 credits towards a Bachelor's Degree, Social Work
Adelaide College of Technical and Further Education
Small Business Management
Cardinal Health February 2014 - Present
Golfsmith International March 2006 - February 2014
Pilot Flying J February 2005 - March 2006
GameStop July 1999 - December 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Editing
Education
Youngstown State University 1998 — 2000
2 years completed, no degree, Graphic Design
The University of Akron 1996 — 1997
1 Year completed/ no degree, Mass Communication/Media Studies
Securitas Security Services USA, Inc. March 2015 - Present
Dunkin' Brands December 2013 - September 2014
Pilot Flying J 2012 - 2013
Wawa, Inc. March 1999 - August 2010
Skills
Operations Management, Inventory Management, Customer Service, Management, Team Building, Data Entry, Food Service, Microsoft Excel, Microsoft Office, P&L, Leadership, Sales, SAP, Training, Budgets, Time Management, Process Scheduler, Team Leadership, Coaching, Customer Satisfaction, Sales Management, PowerPoint, Teamwork, Microsoft Word, Troubleshooting, Hiring, Employee Relations, Process Improvement, Inventory Control, Strategic Planning, Outlook, Employee Training, Administration, Invoicing, Analysis, Healthcare, HIPAA, Medical Billing, Medical Coding, Medical Records, Marketing, Telephone Skills, Payroll, Recruiting, Cashiering, Loss Prevention, Human Resources, Store Management, Merchandising, Administrative...
Education
American Heart Association 2015 — 2017
BLS certified, BLS Basic Life Support certified
University of Phoenix 2012 — 2014
Associate's Degree, Health/Health Care Administration/Management/Medical Records, 3.89
University of Phoenix 2014 — 2016
Bachelor's Degree, Health/Health Care Administration/Management/ Anatomy and Physiology, 3.26
Texas Tech University September 2015 - Present
Putnam County School System (PCSSTN) January 2015 - May 2015
Tennessee Technological University August 2013 - December 2014
ENREMA, LLC October 2012 - July 2014
Tennessee Technological University August 2012 - May 2014
Pilot Flying J May 2012 - October 2012
Tennessee Technological University August 2011 - May 2012
Pilot Flying J June 2008 - August 2011
Skills
Geology, Sedimentology, Microsoft Office, Teaching, ArcGIS, Field Work, Earth Science, Petroleum, Structural Geology, Data Analysis, Preview, Technical Writing, GIS, Geological Mapping, GPS, MathCAD, Visio, Core Description, 3D seismic..., OpendTect, Microsoft Visio, 3D Seismic...
Education
Tennessee Technological University 2010 — 2014
Bachelor of Science (BS), Geology/Earth Science, General
Haywood High School 2006 — 2010
Tangipahoa Parish School System August 2014 - Present
Shelley & Co. Music Group May 2005 - Present
Pilot Flying J December 2011 - March 2014
United States Army Band June 2009 - April 2012
Skills
Time Management, Music, Customer Service, Music Education, Music Theory, Composition, Microsoft Office, Entertainment, Band, Microsoft Word, Microsoft Excel, PowerPoint, Teaching, Saxophone, Concerts, Jazz, Sight Reading, Music Performance, Musicians, Finale, Studio Recording, Orchestral Music, Live Sound, Recording, Clarinet, Flute, Music Technology, Jazz Band, Musical Instruments, Woodwind, Music Transcription, Funk, Jazz Improvisation, Ear Training, Conducting, Classical, Songs, Reason, Percussion, Sibelius, Pianist, Music Production, Logistics Support, Process Analysis and..., Schedule/Itinerary..., Retail Asset Protection, Retail Management, Leadership, Management
Education
George Mason University 2005 — 2009
Bachelors of Arts, Music
Northern Virginia Community College 2004 — 2005
Associate of Arts (A.A.), Music
Texas Southern University 2001 — 2004
Transfer, Music Education
Pilot Flying J July 2015 - Present
Teleperformance August 2014 - December 2014
Macy's May 2013 - November 2013
Ameican Eagle June 2013 - October 2013
Convergys February 2013 - April 2013
Skills
Policy, Performance Management, Employee Relations, Human Resources, Organizational..., Recruiting, HRIS, Change Management, Employee Engagement, HR Policies, Personnel Management, Coaching, Talent Management, Training, Employee Benefits, Microsoft Office, Benefits Administration, Leadership Development, Employment Law, Onboarding, Customer Service, Interviews
Education
Wade College 2010 — 2011
Associate of Arts (AA), Fashion Merchandising
Tyler Junior College 2009 — 2010
Associate's degree, Business Administration and Management, General
Gypsum Management and Supply December 2014 - Present
University of West Georgia May 2014 - December 2014
Robinson, Rowland & Co., P.C. October 2012 - December 2014
Pilot Flying J June 2008 - May 2014
Skills
Payroll, Customer Service, Cashiering, QuickBooks, Cash Register, Microsoft Excel, Microsoft Word, File Cabinet, Bookkeeping, Telephone Skills, Account Reconciliation, Time Management, Accounts Payable, Microsoft Office, Teamwork, Accounting, PowerPoint
Education
University of West Georgia 2013 — 2014
Master's degree, Accounting
University of West Georgia 2011 — 2013
Bachelor of Business Administration (B.B.A.), Accounting
University of Alabama at Birmingham 2010 — 2011
Advanced Technology Services June 2015 - Present
SAVIS, Inc. May 2012 - Present
Pilot Flying J October 2010 - May 2012
Speedway LLC September 2008 - October 2010
Skills
System Administration, Operating Systems, IIS, Microsoft Technologies, Microsoft Exchange, Domain Management, Adobe Design Programs, Email Management, Inventory Management, Google Apps, Sublime Text, HTML5, CSS, Python, Citrix XenDesktop
Education
University of Phoenix 2014 — 2016
Bachelor of Science in Information Technology, Computer Software Engineering, Junior
Altria June 2011 - Present
Pilot Flying J May 2010 - August 2010
Skills
Communication, Business Analysis, Dedication to..., Reliable, Self-driven, Leadership, Management, Marketing, Sales
Education
Tusculum College 2007 — 2011
Bachelor's degree, Business Management
Government of Alberta February 2007 - Present
Government of Alberta 2007 - 2015
Government of Alberta 2007 - 2015
Government of Alberta 2007 - 2015
Pilot Flying J 2005 - 2007
Skills
Government, Policy, Public Policy, Public Administration, Economic Development, Customer Service, Program Evaluation, Research, Local Government, Community Engagement, Stakeholder Engagement, Community Development, Policy Analysis, Environmental Policy, Strategic Communications, Workshop Facilitation, Politics, Environmental Awareness, Nonprofits, Community Outreach, Economics, Governance, Data Analysis, Speech Writing, Sustainability, International Relations, Program Development, Sustainable Development, Proposal Writing, Analysis, Report Writing, Program Management, Public Speaking, Grants, Environmental Impact...
Education
University of Alberta 1986 — 1990
BSc., Biology
The University of Lethbridge 1984 — 1986
General Studies
Silverthorn Country Club January 2015 - Present
Al McDonald Steel Construction May 2004 - Present
Pilot Flying J November 2014 - January 2015
Dial America Marketing July 2013 - September 2013
Compass Group North America September 2009 - May 2011
Skills
Customer Service, Data Entry, Sales, Microsoft Excel, Customer Satisfaction, Management, Social Media, Call Centers, Marketing, Cashiering, Inventory Management, Time Management, Training, Team Building, Telephone Skills, Microsoft Office, Outlook
Education
University of Phoenix 2009 — 2015
Associate's degree, Health/Health Care Administration/Management
Trevor G. Brown High School 1991 — 1996
High school Diploma
EMO Cleaning April 2012 - Present
Pilot Flying J September 2010 - April 2012
Road Ranger, LLC June 2007 - April 2010
Tire Centers, LLC March 2005 - June 2007
Pilot Flying J April 1998 - March 2005
Skills
Retail, Inventory Management, Sales, Income Statement, Operations Management, Sales Management, Strategic Planning, Account Management, Negotiation, Leadership Development, Cross-functional Team..., New Hire Training, Hiring Employees, Customer Service, Training, Sales Operations, Leadership, Merchandising, Inventory Control, Marketing, Management, Pricing, Purchasing, Team Building, Store Management, Hiring, P&L
Education
The Citadel 1989 — 1993
Bachelor of Science, Business Administration
Hillcrest 1985 — 1989
Chicanos/Latinos for Community Medicine June 2014 - June 2015
Chicanos/Latinos for Community Medicine at UCLA June 2013 - June 2014
Pilot Flying J 2010 - 2011
Education
University of California, Los Angeles 2011 — 2016
Bachelor of Arts (B.A.), Chicana/o Studies
Captain D's September 2012 - December 2012
Taco Bell November 2008 - February 2009
Pilot Flying J July 2008 - August 2008
Fred's Inc. July 2007 - July 2008
Waffle House February 2007 - May 2007
Walgreens October 2006 - February 2007
Movie Gallery June 2006 - October 2006
Skills
Video Games, Customer Service, Microsoft Office, Restaurants, Food Preparation, Cash Register, Hospitality, Customer Satisfaction, Time Management, Data Entry, Photoshop, Creative Writing, Inventory Management, Telephone Skills, Facebook, Process Scheduler, Teamwork, Microsoft Word, PowerPoint, Sales, Outlook, Event Planning, Microsoft Excel
Education
University of Phoenix 2012 — 2016
Pilot Flying J August 2015 - Present
Pilot Flying J February 2015 - July 2015
Miller Land Professionals, LLC August 2011 - December 2014
uHAPS Media January 2010 - May 2010
Skills
Natural Gas, Marketing, Petroleum, Pipelines, Gas, Due Diligence, Energy Industry, Microsoft Excel, Oil & Gas Industry, Land Acquisition, Energy, Oil & Gas Exploration, Abstracting, Leasing, Microsoft Office, Customer Service, Title Searches, Title Clearing, Title Opinions, Minerals, Research, Sales, Transportation, Trucking
Education
University of Mississippi 2007 — 2011
Bachelor of Business Administration (B.B.A.), Marketing
St. Aloysius High School
unemployed October 2012 - October 2012
Swaders Sports Park November 2009 - October 2012
Pilot Flying J July 2007 - October 2009
Swaders Sports Park November 2005 - May 2007
Skills
Facilties, Maintainance, Management, Train Employees, Cash Management, Vendor Relationships, Fuel Systems, Light Electrical, Plumbing, Game Management, Mechanical Aptitude, Wiring Diagrams, ServSafe, Sales, Team Building
Education
University of Phoenix
Paralegal, 3.5
Robinson High
GED
US Navy July 2008 - July 2013
Pilot Flying J 2007 - 2008
The Krystal Company 2006 - 2007
Skills
Navy, Military Experience, Military Training, Active DoD Secret..., Sonar, Electronics Repair, Security Clearance, Force Protection, Corrective Maintenance, Electrical..., Electrical Repairs, Equipment Maintenance, Physical Security, Explosives Safety, Weapons Handling, Non-profit Volunteer, Military, Military Operations, Schematic, Test Equipment, National Security, Electronic Warfare, DoD, Soldering, Planned Preventative..., COMSEC, Preventive Maintenance, Submarines, Maintenance Management, Maintenance & Repair, Security+, AC/DC, Blueprint Reading, 3D Modeling, SolidWorks, AutoCAD, Autodesk Inventor, Supervisory Skills, Maintenance
Education
The University of Tennessee at Chattanooga 2013 — 2017
Bachelor of Science (B.S.), Nuclear Engineering
Dade County High School 2007 — 2008
Pisgah High School 2004 — 2007
The Ravens Group, Inc. October 2014 - Present
C2 Solutions Group, Inc. May 2014 - October 2014
AllWorld Language Consultants, Inc. October 2009 - May 2014
Pilot Flying J January 2009 - April 2009
Kirby Vacuums September 2007 - January 2008
Skills
Office Administration, Proofreading, Microsoft Office, Outlook, Customer Service, Customer Satisfaction, Clearances, Work Ethic, Security Clearance, National Security, Team Leadership, Intelligence, DoD, Employee Training, Government, Government Contracting, Management, Force Protection, Translation
Education
University of Phoenix 2014 — 2018
Bachelor’s Degree, Business Administration and Management, General
John Handley High School 2005 — 2007
High School Diploma, General Studies
Wakefield High School 2003 — 2005
Tri Star Twice Daily May 2013 - Present
Loves October 2009 - November 2012
Pilot Flying J January 1986 - June 1998
Skills
Computers, Heavy Equipment, Facilities Management
Education
Union College (KY) 1983 — 1986
Bachelor's degree, Business/Managerial Economics
FOCUS Brands 2011 - Present
Hooters of America 2009 - 2011
Arby's Restaurant Group, Inc. 2007 - 2009
Pilot Flying J 2006 - 2007
Subway Development Corp 1997 - 2006
Skills
Customer Service, Compliance, Budgets, Team Building, Leadership Development, PnL Management, Food & Beverage, Microsoft Office, Restaurants, Food Safety, Quality Assurance, Multi-unit, P, Food Service, Hiring, Inventory Management, Profit, New Restaurant Openings, Restaurant Management, Franchise Consulting, Customer Satisfaction, Hospitality, Operations Management, ServSafe, Coaching, Recruiting, Food
Education
University of Florida
Bachelor's degree, Business Administration and Management, General
Pilot Flying J January 2011 - Present
Education
University of Mississippi 2006 — 2010
Bachelor of Business Administration (B.B.A.), Real Estate Finance
Webb School of Knoxville
Toys R Us May 2011 - Present
Pilot Flying J May 2011 - February 2012
University of Evansville October 2010 - April 2011
The Dancers' Place, Inc. September 2005 - June 2010
Danville Public Library July 2008 - March 2009
Skills
Customer Service, Cashiering, Chemistry, Psychology
Education
West Virginia State University 2011 — 2014
Chemistry and Psychology
University of Evansville 2010 — 2011
Chemistry
Pilot Flying J January 2012 - Present
Skills
Data Entry, Microsoft Excel, Microsoft Office, Retail, Customer Service, Microsoft Word, Recruiting, Customer Satisfaction, Employee Training, Inventory Management, Team Building, Training, Leadership, Inventory Control, Operations Management, Time Management
Education
Tennessee Technology Center at Knoxville 2010 — 2011
Medical Billing and Coding
Parasuco 2013 - 2015
Reitmans 2002 - 2013
Reitmans 2008 - 2010
Reitmans 2001 - 2002
Reitmans 2000 - 2001
Reitmans 1999 - 2000
Reitmans 1998 - 1999
Pilot Flying J 1997 - 1998
Hudson's Bay Company 1990 - 1995
Skills
Inventory Management, Allocation, Merchandise Planning, Assortment, Forecasting, Merchandising, Business Analysis, Commerce de détail, Team Management, Business Process, Replenishment, Retail, Training, Gestion des stocks
Education
Université Laval
Master of Business Administration (MBA)
Université Laval
Bachelor of Arts, Major in Public Communications with complementary courses in Marketing and Consump
Bucky's Convenience stores March 2015 - Present
Road Ranger, LLC March 2014 - February 2015
Pilot Flying J June 2006 - December 2013
Pilot Flying J June 2003 - June 2006
Pilot Flying J October 2001 - June 2003
Pilot Flying J July 1998 - October 2001
Sav/Max Foods June 1995 - July 1998
Skills
Merchandising, Marketing, Retail Category..., Food Service Operations, Job Coaching, Sales Operations, Purchasing Negotiation, Purchasing, Training, Grocery Industry, Convenience Stores, Operations Management, Profit, Retail, Inventory Management, Customer Service, Sales, Management, P, Pricing, Team Building, P&L
Education
University of Michigan-Dearborn
Business Administration and Management, General
Safe Money Group May 2014 - Present
Blu LNG September 2013 - May 2014
Pilot Flying J October 2006 - August 2013
Pilot Travel Centers April 2002 - September 2006
Sapp Bros Truck Stops August 1994 - December 2000
Skills
Profit, Recruiting, Store Management, Inventory Management, P&L, Multi-unit, Loss Prevention, Hiring, Inventory Control, P&L Management, Customer Service, Management, Operations Management, Budgets, Multi-Unit Management, Income Statement, Team Building, Strategic Planning, District Management, Training, Customer Satisfaction, Retail, Sales, Leadership, Shrinkage, Universal Life, Life Insurance, Microsoft Office, Merchandising, Forecasting, Team Leadership, Sales Management, Employee Training
Education
University of Phoenix 1995 — 1997
Bachelor of Science, Business Administration
Utah State University 1987 — 1988
N/A, Flight Technology
DUAL Commercial LLC December 2014 - Present
Appalachian Underwriters July 2007 - November 2014
Whirlpool Corporation 1999 - 2007
Pilot Flying J 1996 - 1999
Kimberly-Clark 1990 - 1996
DeRoyal 1988 - 1990
Skills
Property & Casualty..., Business Analysis, Reinsurance, Underwriting, Insurance, Process Improvement, Commercial Insurance, Workers Compensation, Strategic Planning, General Insurance, Brokers, Claim, IT Strategy, Management, Risk Management
Education
Tennessee Technological University 1983 — 1988
Bachelor of Science Business Administration, Management Information Systems
Kelly Services December 2010 - July 2014
Pilot Flying J October 2007 - November 2010
Staff Management SMX January 1999 - March 2007
Staff Management SMX November 1995 - January 1999
The Robins Company August 1986 - November 1995
Big Bear Stores, Inc. January 1982 - July 1986
Skills
Interviewing, Hiring, Employee Relations, Coaching, Account Management, Team Building, Sourcing, Talent Acquisition, Talent Management, Performance Management, Employee Engagement, Recruitment/Retention, Onboarding, Recruiting, Staffing Services, Interviews, Temporary Staffing, Applicant Tracking...
Education
The Ohio State University 1976 — 1977
Columbus Tech 1977 — 1979
Pilot Flying J 2008 - Present
Skills
Customer Service, Inventory Management, Retail, Sales, P, Operations Management, Training, Customer Satisfaction
Education
Tusculum College 2006 — 2008
Bachelor of Science in Organizational Management with a Human Resource concentration, Business Administration, Management and Operations
Pilot Flying J November 2011 - Present
Kangaroo Express, an operating trade name of The Pantry, Inc. March 2007 - November 2011
Skills
Recruiting, Training, Sales, Retail, Customer Service, Leadership, Management, Microsoft Office, Marketing
Education
University of North Carolina at Wilmington 2002 — 2006
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Pilot Flying J 2010 - 2011
Education
University of Phoenix 2010 — 2013
Darlington High School 1995 — 1999
HS Diploma
Pacific Crane Maintenance Company, LP September 2013 - Present
Valley Supported Living September 2012 - September 2013
Auto FX Inc. May 2012 - September 2013
Elmview Inc. October 2008 - May 2012
Washington State Department of Natural Resources June 2010 - October 2010
Washington State Department of Natural Resources May 2009 - October 2009
Pilot Flying J December 2006 - June 2008
Macy's August 2005 - August 2006
Target September 2002 - August 2005
Skills
Microsoft Office, Microsoft Excel, Data Entry, PowerPoint, Management, Operations Management, Microsoft Word, Workplace Safety, Industrial Safety, Operational Planning, Outlook, Customer Satisfaction, Customer Service, Inventory Management
Education
Central Washington University 2007 — 2012
Bachelor of Science (BS), Interdisciplinary Studies
The Evergreen State College 2005 — 2006
Business Administration and Management, General
Rj's Sizzlin' Steer September 2015 - Present
V. Mertz April 2015 - August 2015
Corner Bakery Cafe November 2013 - December 2014
Pilot Flying J February 2010 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Leadership, Customer Service, Inventory Management, Customer Satisfaction, Data Entry, Food Safety, Retail
Education
The Art Institute of California-Inland Empire 2012 — 2015
Associate of Science (A.S.), Culinary Arts/Chef Training
St. Philips Community College 2008 — 2009
Pilot Flying J April 2013 - May 2015
Skills
Microsoft Word, PowerPoint, Microsoft Office, Social Media, Java, Windows, JavaScript, Facebook, Social Networking, Social Media Marketing
Education
Tennessee Technological University 2010 — 2015
Integra LifeSciences September 2014 - Present
Integra LifeSciences March 2013 - September 2014
Integra LifeSciences February 2012 - March 2013
Integra LifeSciences May 2010 - February 2012
Citizens Insurance 2009 - May 2010
Pilot Flying J November 2007 - May 2010
Skills
Sales Management, Orthopedic, Medical Devices, Spanish-English, Customer Service, Bilingual, Account Management, Surgeons, Surgery, Operating Room, Surgical Instruments, Product Launch, Sales Operations, Management, Leadership, Time Management, Orthopedics, Market Development, Cross-functional Team...
Education
University of Phoenix
Associate Degree, Communications
Pilot Flying J August 2012 - Present
Burlington Coat Factory May 2011 - August 2012
Target May 2009 - May 2011
Circuit City October 2007 - April 2009
Circuit City December 2006 - October 2007
Skills
Retail, Visual Merchandising, Leadership, Management, Store Management, Succession Planning, College Recruiting, Merchandising, People Development, Profit, Onboarding, Union Avoidance, Talent Acquisition, Applicant Tracking..., Employee Relations, Performance Management, Talent Management, Employee Engagement, Recruiting, Customer Service, Microsoft Office, Employee Management, Leadership Development, Interviewing Skills, Inventory Management, Coaching, Big Box, Customer Satisfaction, Human Resources, Training, Inventory Control, Loss Prevention, Team Building, Driving Results, Time Management, Employee Training, Sales, Employee Benefits, Personnel Management, Hiring, Multi-unit, Interviews, Team Management, Multi-Unit Management, Store Operations, New Store Openings, District Management, Shrinkage, New Hire Orientations, P&L
Education
University of South Carolina-Columbia 1995 — 2001
Bachelor of Science, Marketing & Management
University of South Carolina - The Moore School of Business 1995 — 2000
BS, Marketing & Management
MCS National July 2015 - Present
EMJ Corporation October 2013 - July 2015
Pilot Flying J May 2012 - September 2013
Pilot Flying J October 2011 - May 2012
Skills
Process Scheduler, Supervisory Skills, Construction, Contract Management, Customer Service, Inventory Management, Team Building, Construction Management, Inspection, Blueprint Reading, Construction Safety
Education
The University of Tennessee at Chattanooga 2007 — 2011
Engineering Technology: Construction Management
University of Texas Rio Grande Valley Police Department December 2014 - Present
UTPA Police Department August 2012 - November 2014
University of Texas - Pan American Writing Center January 2011 - August 2012
CROSSMARK June 2011 - August 2011
Pilot Flying J March 2011 - April 2011
Teleperformance, USA October 2010 - December 2010
The University of Texas - Pan American August 2006 - December 2010
Skills
Proofreading, Social Networking, Editing, Research, Security, Disaster Response, Emergency Procedures, Community Outreach, First Aid, SPSS, Higher Education, Social Media, Data Analysis, Politics, International Relations, Public Speaking, Program Development
Education
The University of Texas-Pan American 2011 — 2013
Master of Science (MS), Sociology, 3.5
The University of Texas-Pan American 2006 — 2010
Bachelor of Arts (BA), Sociology, 2.47
Grand Avenue June 2012 - January 2013
Pilot Flying J January 2007 - May 2012
Knight Transportation January 2002 - December 2006
Skills
Transportation, Microsoft Office, Microsoft Excel, Logistics, Customer Service, Project Management, Microsoft Word, Strategic Planning, PowerPoint, Negotiation, Operations Management, Change Management, Budgets, Freight, Team Building, Contract Negotiation, Sales Management
Education
University of Colorado at Boulder 1997 — 2001
Bachelor of Business Administration (B.B.A.), Finance, General
Love's Travel Stops July 2013 - Present
Love's Travel Stops January 2013 - June 2013
Pilot Flying J September 2010 - December 2012
Pilot Travel Centers 2007 - August 2010
US Army, 101st Airborne Division 2006 - 2007
US Army, 101st Airborne Division 2005 - 2006
US Army, 101st Airborne Division 2003 - 2005
US Army, 101st Airborne Division 2002 - 2003
US Army, 101st Airborne Division 1999 - 2003
Skills
Leadership Development, Organizational..., Team Building, MBA, Strategic Planning, Business Strategy, Corporate Positioning, Operations, Customer Experience..., Customer Relations, Database Marketing, Customer Intelligence, Call Center Management, Retail, Customer Service, Customer Experience, Project Planning, Call Centers, Coaching, Strategy, Positioning, Leadership, Call Center, Training, Inventory Management, Team Leadership, Budgets, Sales, Military, Management, Government, Cross-functional Team..., Profit, Marketing, Operations Management, Pricing, Forecasting, Merchandising, Logistics, Customer Retention, Account Management, Sales Operations, CRM, P&L Management, Customer Satisfaction, Executive Management, Income Statement, Process Improvement, Hiring, Contract Negotiation
Education
Vanderbilt University - Owen Graduate School of Management 2008 — 2010
MBA, Business
United States Military Academy at West Point 1995 — 1999
BS, Political Science
Pilot Flying J July 2013 - Present
Answer Financial January 2013 - July 2013
Currently Unemployed December 2012 - January 2013
UPS September 2012 - December 2012
First Tennessee Bank May 2012 - August 2012
Food City February 2006 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Teamwork, Financial Analysis, English, Research, Banking, Windows, Social Media, Team Leadership, Public Speaking, Time Management
Education
Tennessee Technological University - College of Business Administration 2008 — 2012
Bachelor of Science and Business Administration, Finance, General
Teleservices Direct August 2015 - Present
Pilot Flying J 2015 - April 2015
Lakeshore Marketing Group April 2014 - February 2015
Family Dollar January 2013 - March 2014
GasAmerica February 2008 - May 2012
BP June 2002 - February 2008
Skills
Customer Service, Leadership, Sales, Microsoft Office, Training, Inventory Management, Team Building, Retail, PowerPoint, Customer Satisfaction, Inventory Control, Merchandising, Team Leadership, Outlook, Recruiting, Operations Management, Budgets, Store Management, Employee Training, Hiring, Sales Management, Forecasting, Data Entry, Teamwork, Visual Merchandising, Employee Relations, Retail Sales, Human Resources, Process Improvement, Windows
Education
University of Phoenix 2010 — 2013
Assocites, Business management
The Krystal Company January 2014 - Present
Pilot Flying J 2011 - January 2014
Arby's Restaurant Group 2006 - July 2011
Cracker Barrel 2003 - 2006
Taco Bell 2000 - 2003
Nigerian Television Authority 1997 - 2000
National Seed Service (World Bank Assist. Project) 1994 - 1997
National Bank of Nigeria 1989 - 1994
Skills
Investment Banking, Food Industry, Menu Development, Retail, Forecasting, Purchasing, Inventory Management, Strategic Planning, Income Statement, Training, Food Service, Franchising, P&L, Hiring, Multi-unit, Restaurant Management, Profit, Project Planning, Management, Food & Beverage, Customer Satisfaction, Multi-Unit, Catering, Inventory Control
Education
University of Phoenix 2011 — 2014
Doctor of management, Organizational Leadership, Doctoral learner
University of Phoenix 2009 — 2010
MBA/GM, Global Management (MBA)
University of Ado-Ekiti 1999 — 2000
MBA, Business Administration and Management, General
Pilot Flying J May 2015 - Present
National Security Network January 2015 - April 2015
Natural History Museum of Los Angeles County September 2014 - December 2014
Pilot Flying J May 2014 - July 2014
Skills
Microsoft Office, Research, Public Speaking, Social Media, PowerPoint, Microsoft Word, Politics, Customer Service, Event Planning, Public Policy
Education
University of Southern California 2013 — 2017
International Relations with an Emphasis in Global Business
University of Southern California 2013 — 2017
International Relations with an Emphasis in Global Business
Pilot Flying J 2011 - 2011
Toys"R"Us, Inc. October 2008 - December 2008
Vena Foam and Brace April 2004 - January 2008
Skills
Inventory Control, Receptionist Duties, Email, Phone Etiquette, Social Media Marketing, Marketing
Education
Ultimate Medical Academy 2013 — 2014
Medical Administrative Assistant, Medical/Clinical Assistant
Plant City High School 2005 — 2008
High School Diploma , Journalism
CUTCO Cutlery April 2014 - Present
About Face Mental Rehabilitation October 2013 - Present
Above and Beyond Home Health April 2013 - October 2013
Core Counselling August 2012 - October 2013
Pilot Flying J February 2012 - April 2012
Lowe's Home Improvement March 2011 - October 2011
Education
Treasure Valley Community College 2013 — 2016
Treasure Valley Community College 2013 — 2015
Associate's degree, Psychology
Holiday Inn Express & Suites Downtown-Bricktown October 2014 - Present
ResortQuest August 2013 - July 2014
ResortQuest May 2013 - August 2013
Pilot Flying J January 2012 - May 2013
Shorty Small's Restaurant May 2011 - August 2011
Tan-Tar-A Resort May 2010 - August 2010
Skills
Customer Service, Hospitality Industry, Sales, Tourism, Front Office, Housekeeping, Vacation Rental, Microsoft Office, Opera PMS, Hospitality, Special Events, Microsoft Word
Education
University of Central Missouri 2009 — 2013
Bachelor’s Degree, Hospitality Administration/Management
The Beam Team November 2013 - Present
The Beam Team November 2013 - Present
Set and Service Resources July 2013 - Present
Internal Revenue Service March 2013 - June 2013
Pilot Flying J 1998 - 2012
US Census Bureau March 2010 - June 2010
Michaels Stores, Inc. July 1993 - April 1998
FW Woolworth January 1988 - June 1993
Skills
Inventory Management, Retail, Customer Service, Loss Prevention, Inventory Control, Store Management, Merchandising, Data Entry, Microsoft Excel, Cashiering, Microsoft Office, Income Statement, Profit, Microsoft Word, Retail Sales, Customer Satisfaction, Store Operations, Time Management
Education
Texas State University 1981 — 1987
Bachelor of Arts (B.A.)
Texas State University-San Marcos 1981 — 1987
Bachelor of Arts (B.A.), Political Science and Government
Pilot Flying J April 2015 - Present
Jewelry Television December 2011 - April 2015
PMMC March 2011 - December 2011
PMMC September 2008 - March 2011
PMMC March 2008 - September 2008
AIM Healthcare October 2002 - March 2008
Skills
Data Analysis, Project Planning, Access, Managed Care, Process Improvement, Revenue Cycle, Healthcare Management, SQL, Healthcare, Microsoft Excel, Requirements..., Problem Solving, Scrum, Agile Project Management, Software Implementation, Software Installation, Account Management, Excel, Staff Development, Microsoft SQL Server, Visio, Insurance, Requirement..., Software Development, Project Management, Business Analysis, SharePoint, Software Project..., Project Coordination, Project Implementation, Project Execution, Software Quality..., Training & Development, Software Training, Staff Training, Online Training, Health Insurance, Insurance Claims, SQL Server, Query Analyzer, Oracle, MS Office Suite, PowerPoint, Staff Management, Staff Supervision, Staff Mentoring, Requirements Gathering, Business Requirements, Change Management, Management
Education
University of South Carolina - Darla Moore School of Business 2008 — 2010
Master of Business Administration, Business Administration
University of North Carolina at Asheville 1998 — 2002
Bachelor of Science, Management (concentration in Healthcare)
Avon June 2014 - Present
Mary Kay Inc. August 2008 - September 2013
Pilot Flying J September 2011 - July 2012
Skills
Cosmetics, Customer Service, Skin Care, Fragrance, Team Building, Pamper Parties, Makeovers, Glamour, Gifts, Corporate Gifts, Skin Care Products, Social Networking, Beauty Industry, Retail, Makeup Artistry, Event Planning, Personal Care, Social Media Marketing, Entrepreneurship, Marketing, Coaching, Sales, Marketing Strategy, Direct Sales, Public Speaking, Training, Team Leadership, Strategic Planning, Merchandising, Online Marketing, Time Management, Hair Care
Education
Tyler Junior College 2000 — 2001
Associate's degree, Registered Nursing/Registered Nurse
Bill J Priest 1990 — 1992
Associate's degree, Nursing
Pilot Flying J August 2015 - Present
Pilot Flying J June 2013 - August 2015
Subway Resturants October 2014 - March 2015
Pilot Flying J September 2012 - June 2013
Pilot Flying J January 2012 - September 2012
Dollar General March 2008 - January 2011
Skills
Management, Retail, Inventory Control, Customer Service, Customer Satisfaction, Time Management, Inventory Management, Cashiering, Profit
Education
Troy University 2010 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of South Alabama 2008 — 2010
Associate of Science (A.S.), General Studies
Pilot Flying J June 2015 - Present
University of Georgia January 2011 - Present
National 4-H Council November 2014 - May 2015
Happily Ever After Carriage Company 2005 - November 2014
Katz Vet Service 2007 - 2009
Brock's Lawn Service 2005 - 2009
Skills
Public Speaking, Entrepreneurship, Marketing, Public Relations, Web Design, Management, Sales, Fundraising, Leadership, Nonprofits, PowerPoint, Microsoft Office, Social Media, Microsoft Excel, Event Planning
Education
The University of Georgia
Agricultural Business & Economic Development
University of North Georgia
Business Administration
aramark June 2005 - Present
Pilot Flying J March 2003 - November 2004
Gate Gourmet September 2000 - March 2003
United States navy March 1993 - December 1999
Skills
Team Building, Leadership Development, Training, P&L, Leadership, Food, Catering, Budgets, Inventory Management, Management, Customer Service, Operations Management, Forecasting, Strategic Planning, Hiring
Education
University of Cincinnati 1991 — 1992
Associate’s Degree, Business Administration and Management, General
Apex Systems September 2015 - Present
US Navy March 2013 - August 2015
Pilot Flying J March 2012 - March 2013
Jackson Bros April 2011 - April 2012
PepsiCo April 2010 - May 2011
Shakespeares Pizza Inc June 2007 - April 2010
City of Kahoka May 2000 - August 2005
Skills
Cisco Routers, TCP/IP, Group Policy, Leadership, Information Technology, ADNS Administration, Microsoft Office, Windows 7, Software Installation, HP Printers, Subnetting, Network Design, Help Desk Support, Microsoft Servers, VMware Workstation, Information Assurance, Training, Networking, Management, Troubleshooting, Windows, Security Clearance, Microsoft Exchange, Network Administration
Education
University of Missouri-Columbia 2004 — 2009
Bachelor of Arts (BA), Multi/Interdisciplinary Studies
Target July 2011 - Present
Walmart June 2005 - March 2011
One Call Weekly May 2002 - June 2005
Pilot Flying J September 1998 - May 2002
Skills
Merchandising, Retail, Microsoft Office, Management, Leadership, Training, Sales, Team Leadership, Profit, Store Management, Forecasting, Inventory Management, Loss Prevention
Education
University of Phoenix 2015 — 2017
Business Management & Finance, 3.5
Penn State University 1998 — 2001
Civil Engineering
Pilot Flying J 2014 - 2015
Skills
Customer Service, Sales, Retail, Management, Microsoft Office, Inventory Management, Time Management, Training, Merchandising, Microsoft Excel, Leadership
Education
University of Phoenix
Criminal Justice and Corrections
Safety-Kleen October 2013 - Present
Pilot Flying J July 2013 - October 2013
Sears Holdings Corporation November 2006 - July 2013
Skills
Active Top Secret..., Recruiting, Customer Satisfaction, Training, Sales, Management, Hiring, Human Resources, Retail, Sales Management, Customer Service, Coaching, Logistics, Sales Operations, CRM, New Business Development, Direct Sales
Education
Tusculum College 2010 — 2012
Bachelor of Science (B.S.), Finance
Tennessee Military Academy 2012 — 2013
Other, OCS
Cleveland Metropolitan School District May 2015 - Present
AFFLINK September 2012 - May 2015
Pilot Flying J June 2011 - May 2012
Nissan North America May 2010 - August 2010
Cathedral Church of the Advent August 2007 - August 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Essbase, Microsoft Office, Lawson General Ledger, InDesign, Advertising, Marketing, Competitive Analysis
Education
University of Notre Dame - Mendoza College of Business 2009 — 2011
Master of Business Administration, Corporate Finance
Northwestern University 2002 — 2006
Bachelor of Arts, Art History
University College London 2005 — 2005
Study abroad
T-Mobile June 2013 - Present
Pilot Flying J June 2006 - June 2013
Skills
Accounting, Microsoft Excel, Customer Service, Cashiering, Microsoft Word, Retail, Microsoft Office, Data Entry, PowerPoint
Education
University of Alabama at Birmingham 2014 — 2015
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
University of Alabama at Birmingham 2007 — 2013
Bachelor of Science (BS), Accounting
Ramsay High School 2003 — 2007
Advanced Diploma, General Studies
Pilot Flying J July 2014 - Present
WIN Learning January 2012 - July 2014
Tennessee Packaging June 2010 - December 2011
Skills
Team Building, New Business Development, Project Management, Sales Management, Leadership, Microsoft Excel, Microsoft Office, Public Speaking, Sales, Direct Sales, Training, Employee Training, Account Management, Strategic Planning, Management, Team Leadership, Coaching, Sales Operations
Education
The Citadel 2006 — 2010
BS, Business Administration
Pilot Flying J August 2013 - Present
Citi July 2012 - Present
The Columbus Investment Advisory, Inc. July 2009 - January 2011
Skills
Hedge Funds, Equities, Portfolio Management, Alternative Investments, Investments, Asset Management, Capital Markets, Valuation, Financial Markets, Financial Analysis, Lean Operations, Microsoft Excel, Six Sigma, Process Improvement, Leadership, Finance
Education
The Ohio State University 2008 — 2012
Bachelor of Science (B.S.), Operations Management and Accounting
Kalmar September 2014 - Present
Balanced Growth Enterprises LLC February 2014 - Present
Pilot Flying J July 2012 - January 2014
Pilot Flying J April 2012 - June 2012
Dover Corporation - Heil Trailer International April 2008 - January 2012
Komatsu November 2006 - March 2008
Textron - Jacobsen January 2004 - October 2006
Maytag July 1987 - December 2003
Skills
P&L Management, Lean Manufacturing, Strategic Planning, Sales Management, Cross-functional Team..., Product Development, Team Building, Marketing Strategy, New Business Development, Strategy Development, Change Management, Process Improvement, Supply Chain Management, Market Planning, Operations Management, Continuous Improvement, Supply Chain, Executive Management, Business Planning, Business Strategy, Cost Reduction, Competitive Analysis, Public Speaking, Strategic Sourcing, Mergers, Six Sigma, Manufacturing, Strategy, Product Management, Contract Negotiation, Management, Sales Operations, Integrity, Logistics, Negotiation, Mergers & Acquisitions, Leadership, Customer Service, Marketing, Key Account Management, Sales, Organizational..., Team Leadership
Education
University of Phoenix 1999 — 2002
MBA, Business Adminstration, 3.9 GPA
University of Tennessee-Knoxville 1983 — 1987
BS Business Administration, Marketing, High Honors
Stinker Stores May 2011 - Present
Pilot Flying J July 2010 - May 2011
Center Partners August 2009 - March 2010
Convergys January 2009 - June 2009
Teleperformance May 2008 - December 2008
Action Collection Service February 2008 - April 2008
Qwest May 2007 - February 2008
Wal-Mart July 2003 - May 2007
Skills
Typing, Organizing, Determination, Partial Bilingual, Good Work Ethic, Customer Service
Education
University of Phoenix 2010 — 2012
Associates of Arts, Hospitality, Travel, and Tourism Managment
Blackfoot High School 1999 — 2003
Pilot Travel Centers December 2011 - Present
Pilot Flying J November 2001 - December 2011
CompUSA January 1998 - November 2001
Best Buy January 1995 - January 1998
Skills
Associate Training, Human Rights Law, Employee Management, Management Recruitment, Screening Resumes, Talent Acquisition, Process Improvement, Performance Management, Multi-unit, Applicant Tracking..., Training, Merchandising, Profit, Management, Customer Satisfaction, Recruiting, Human Resources, Retail, Customer Service, Interviews, Account Management, Human Rights, Employee Relations, Store Management, Loss Prevention, Payroll, Inventory Management, Team Leadership, Inventory Control, Sales, Change Management, People Development, Temporary Placement, Talent Management, Team Building, Customer Retention, Coaching, Time Management, Budgets, Sales Management, Negotiation, Income Statement, Employee Training, Microsoft Office, P&L Management, Onboarding, Sourcing, Driving Results, Business Development, Leadership
Education
The University of Akron 1995 — 1998
None, Engineering
Lorain High
Knoxville Families October 2013 - Present
Frankie and Julian's Boutique August 2012 - February 2013
Pilot Flying J August 2009 - January 2013
Skills
Leadership, Organization Skills, Reliable, Determined to Succeed, Self-confidence, Hard Working, Creative Direction, Team Leadership, Preparedness, Microsoft Word, Microsoft Office, Microsoft Excel, Communication, Phone Etiquette, Retail Sales
Education
University of Tennessee-Knoxville 2011 — 2015
International Marketing with a minor in Logistics
The University of Tennessee at Chattanooga 2011 — 2013
Bearden High School 2008 — 2011
Pilot Flying J May 2015 - Present
Texas Commission on Environmental Quality May 2013 - May 2015
Texas Commission on Environmental Quality June 2010 - May 2013
Weston Solutions, Inc. March 2004 - September 2009
ARCADIS March 1998 - March 2004
Skills
Remediation, Groundwater Remediation, Contaminated Site..., Phase I, Environmental Consulting, Soil, Groundwater, Environmental Compliance, Sampling, Hydrogeology, Hazardous Waste..., Environmental..., Water Quality, RCRA, Environmental Permitting, Environmental Awareness
Education
The University of Texas at Austin 1991 — 1997
BS, Geology
Crockett High School, Austin, Texas
Pilot Flying J December 2013 - Present
Interchurch Social Services - Centerburg April 2013 - December 2013
Provider Services September 2004 - August 2012
Skills
Case Management, Mental Health, Social Services, Healthcare, Cpr Certified, Treatment, Crisis Intervention, Nonprofits, Psychology, Program Development, Clinical Research, Adolescents, Developmental..., Group Therapy, Microsoft Office, Psychotherapy, Public Speaking, Community Outreach, Customer Service, Family Therapy
Education
The Ohio State University 2004 — 2006
Bachelor of Arts (BA), Psychology
University of North Carolina at Asheville 2001 — 2003
Psychology
Pilot Flying J April 2003 - Present
Accenture January 1999 - September 2002
Skills
ERP, Benefits Administration, PL/SQL, Business Intelligence, SQL, HRIS, Business Analysis, Oracle, Payroll, Visio, Databases, Crystal Reports, Business Process, Visual Basic, PeopleSoft, SSIS, Data Warehousing, SDLC, VB.NET, SSRS, Requirements Analysis, Software Implementation
Education
Texas Tech University
B.S., General Business
Baxter International Inc. July 2014 - Present
Apex Systems -- Contractor January 2014 - July 2014
Quiznos January 2013 - January 2014
Promontory Financial Group, LLC - Contractor October 2012 - January 2013
Blue Tahiti Software Ltd August 2011 - October 2012
Pilot Flying J February 2008 - July 2011
Action Outfitters September 2006 - March 2007
Skills
SQL, HTML/XML, Java, .NET, C++, VB.NET, C#, XAML, Agile Modeling, Scrum, Microsoft SQL Server, SSRS, T-SQL, SSIS, Analysis Services, Relational Databases, Performance Tuning, Business Intelligence, Databases, Software Documentation, Windows, Troubleshooting
Education
University of Phoenix 2007 — 2011
BSIT, Software Engineering
Orange Leaf Frozen Yogurt - Franchisee February 2012 - Present
Pilot Flying J 1999 - 2012
Taco Bell March 1995 - March 1999
Mobil Oil June 1985 - March 1995
Skills
Income Statement, Marketing, Franchising, P&L, Profit, Sales Operations, Competitive Analysis, Sales, Recruiting, People Development, Selling, Multi-unit, Inventory Management, Employee Training, Financial Analysis
Education
University of Notre Dame 1981 — 1985
Bachelor of Business Administration (B.B.A.), Marketing
Pilot Flying J September 2012 - Present
Scripps Networks June 2011 - September 2012
ESC - Environmental Systems Corporation 2007 - July 2011
Skills
SQL, HTML, Linux, Microsoft SQL Server, Windows, Salesforce.com, Agile Methodologies, Troubleshooting, Windows Server, T-SQL, C#, Technical Support, Software Documentation, Software Development, HTML 5, SDLC, JavaScript, Databases
Education
Tennessee Technological University 2000 — 2006
Bachelors, Management Information Systems
Pilot Flying J March 2012 - Present
Education
University of Phoenix 2010 — 2012
MBA, Business Administration and Management, General, 3.69
U.S. Bank November 2013 - Present
Pilot Flying J January 2013 - August 2013
Fleet One 2002 - December 2012
Comdata 1999 - 2001
Comdata 1997 - 1999
Comdata 1990 - 1997
AT&T 1988 - 1990
Skills
Salesforce.com, Sales Process, Sales Management, Direct Sales, B2B, Account Management, New Business Development, Selling, Cold Calling, Sales Operations, Lead Generation, Negotiation, Sales, Team Building, Contract Negotiation, Leadership, Business Development, Management, Team Leadership, Strategic Planning, Analysis, Customer Retention, Pricing, Customer Satisfaction, Operations Management, CRM, Solution Selling, Executive Management, Transportation, Sales Presentations, Forecasting, Business Strategy, Product Management, Strategic Partnerships, Business Planning, Cross-functional Team..., Key Account Management, P&L Management
Education
University of Iowa 1984 — 1988
BBA, Finance
Fiscal September 2014 - Present
Pilot Flying J January 2012 - Present
Pilot Travel Centers June 2007 - January 2012
Pilot Travel Centers 2007 - 2010
Comdata June 2002 - June 2007
Skills
Sales Management, Account Management, Team Building, Sales, Strategic Planning, Retail, Selling, Business Development, Sales Process, Leadership, Sales Operations, Operations Management, Contract Negotiation, Pricing, Salesforce.com, Budgets, Management, Customer Service, Forecasting, Income Statement, Inventory Management, Logistics, Direct Sales, B2B, Purchasing, Customer Satisfaction, Negotiation, Merchandising, Transportation, Team Leadership, Training, P&L Management, Process Improvement, New Business Development, Marketing, Cross-functional Team..., Cold Calling, Strategy, Supply Chain, P&L, Strategic Account Growth, Coaching, Customer Retention, Trust
Education
The Defiance College 1979 — 1983
Education
Pilot Flying J 2013 - Present
Hy Vee 2004 - 2013
Enhanced Custom Homes 2002 - 2004
KBA Marketing 1996 - 2001
Skills
Customer Service, Marketing, Retail, Inventory Management, Merchandising, Sales, Marketing Strategy, Forecasting, Event Management, Account Management, Outlook, Public Relations, New Business Development, Change Management, Team Building, Leadership, Customer Satisfaction, Budgets, Management, Training
Education
University of Iowa - Henry B. Tippie College of Business 1988 — 1993
BBA, Marketing
Pilot Flying J January 2012 - Present
Lowe's December 2009 - May 2011
MillerCoors May 2007 - June 2009
Coca-Cola Enterprises June 2004 - April 2007
Coca-Cola Enterprises July 2000 - June 2004
Skills
Cross-functional Team..., Management, Leadership, Business Planning, Sales Management, Sales, Team Building, Retail, Strategic Planning, Training, Merchandising, Coaching, Program Management, Customer Service, Analysis
Education
University of Michigan - Stephen M. Ross School of Business
Bachelor of Business Administration, Marketing
Circle K Inc. August 2006 - Present
Pilot Flying J April 2003 - July 2006
Skills
Retail Purchasing, Retail Accounting, Healthcare Management, Customer Service, Accounting, Data Entry, PowerPoint, Accounts Receivable, Access, Microsoft Word, Invoicing, Outlook
Education
University of Phoenix 2009 — 2014
Bachelors, Health Administration
University of Phoenix 2009 — 2013
Health/Health Care Administration/Management
TurboChef Technologies, Inc. 2013 - Present
Pilot Flying J 2010 - 2013
ALDI Stores 2007 - 2010
US Army 2005 - 2007
US Army 2003 - 2005
US Army 2002 - 2003
US Army 1998 - 2002
Skills
Team Building, Inventory Management, Recruiting, Army, Operations Management, Leadership Development, Loss Prevention, Customer Service, Inventory Control, Profit, Multi-unit, Security Clearance, Supervisory Skills, Employee Training, Merchandising, Cross-functional Team..., Store Management, Leadership, Strategic Planning, Organizational..., Management, Training, Project Planning, Sales, Process Improvement, Shrinkage
Education
Texas A&M University 1993 — 1998
B.S., Animal Science
Pilot Flying J February 2015 - Present
Pilot Travel Centers 2003 - Present
National Linen Service 2001 - 2003
ARAMARK 1998 - 2001
Cintas 1994 - 1998
Enterprise Rent-A-Car 1989 - 1994
Education
The Catholic University of America 1985 — 1989
B.A., business
Xavier High School 1980 — 1984
Pilot Flying J January 2015 - Present
Pilot Flying J October 2014 - December 2014
Pilot Flying J June 2006 - October 2014
Skills
Strategic Planning, New Business Development, Customer Service, Sales Management, Inventory Management, Management, Team Building, Sales, Retail, Merchandising, P&L, Store Management, Inventory Control, Operations Management, Profit
Education
University of South Florida 1987 — 1989
Bachelor of Applied Science (B.A.Sc.), Finance, General
Pilot Flying J August 2012 - Present
Target September 2011 - August 2012
RaceTrac Petroleum March 2005 - September 2011
Skills
Loss Prevention, Store Management, Shrinkage, Multi-Unit Management, Inventory Management, Inventory Control, Merchandising, Retail, Driving Results, Visual Merchandising, Planograms, Profit, Income Statement, Customer Service, Operations Management, Retail Sales, Big Box, Customer Satisfaction, Process Scheduler, P&L, Hiring, P&L Management, Multi-unit, Multi-Unit
Education
University of Cincinnati 1986 — 1989
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5
Pilot Flying J April 2015 - Present
SAIC September 2013 - April 2015
SAIC September 2012 - September 2013
temporary for Scripps Networks January 2012 - September 2012
Technology 2020 April 2010 - January 2012
Safety and Ecology Corporation March 2008 - February 2009
VF Corporation May 2006 - December 2007
Skills
Accounting, Auditing, Small Business, Analysis, Process Improvement, Internal Controls, Budgets, General Ledger, Strategic Planning, Accounts Payable, Financial Analysis, Account Reconciliation, Accounts Receivable, Sarbanes-Oxley Act, Cost Accounting, Financial Statements, Fixed Assets, Corporate Finance, Payroll, Finance, Financial Accounting, Financial Reporting, Management, Forecasting, Variance Analysis, Financial Modeling
Education
University of Tennessee at Martin 1999 — 2001
Master of Business Administration (M.B.A.), Business and Finance, 3.7
Tennessee Wesleyan College 1998 — 1999
Bachelor of Science (BS), Accounting and Finance
University of Tennessee-Knoxville 1987 — 1992
Bachelor of Science (B.S.), Agricultural Economics
ABC Cleaning June 2012 - Present
River Valley Community Church (Celebrate Recovery) December 2011 - Present
Colvin Oil Co. 76/Circle K February 2012 - June 2012
State of Oregon October 2011 - February 2012
Del Taco October 2011 - November 2011
Dairy Queen July 2009 - October 2011
State of Oregon October 2008 - July 2009
Pilot Flying J March 2002 - October 2008
Skills
Customer Service, Food Service, Inventory Management, Customer Satisfaction, Hospitality, Merchandising, Microsoft Word, Supervisory Skills, Troubleshooting, Retail, Childcare
Education
University of Phoenix 2009 — 2011
Associate of Arts (AA), IT Support
Crater High School 1997 — 2001
Diploma, General
H and R Block (Lower Polly Inc) November 2013 - Present
None July 2012 - November 2013
Dollar General Corporation May 2011 - September 2011
Pilot Flying J Travel Centers LLC June 2007 - May 2011
Pilot Flying J June 2006 - May 2011
Arby's ARG January 2002 - April 2007
Skills
Proficient using..., Five plus years payroll..., Great team work skills, Extensive leadership in..., 10 years training staff, Employee Training, Training, Customer Service, Advertising, Project Management, Time Management, Payroll, Leadership, Hospitality, Interviews, Selling
Education
University of Phoenix 2008 — 2012
University of Phoenix School of Business
Bachelors Degree, Business Management
Axia College of University of Phoenix
Associates Degree
Sira Hospitality March 2012 - Present
Round Table Devlopment Corp December 2008 - September 2010
Pilot Flying J June 1994 - May 2007
Skills
Ceating Fun at Work, Growing People, Loss Prevention
Education
University of Nevada-Reno
Pilot Flying J March 2011 - August 2011
Grand Casino Hinckley January 2010 - July 2010
Skills
Cash Handling Experience, Financial Audits, Secretarial Skills, Customer Service, Microsoft Office, Computers, Merchandising, Sales, First Aid, Nursing Care, Bookkeeping, Accounting, Typing
Education
University of Phoenix 2011 — 2013
Associate of Arts (A.A.), Business Administration and Management, General
Norman North High School
Pilot Flying J February 2014 - May 2015
Education
University of Maryland University College 1982 — 1984
Associate of Arts (A.A.), General Studies, 3.0
Currently Unemployed - Job Seeking January 2011 - Present
Pilot Flying J October 2004 - December 2010
Affordable Landscaping, Inc June 2001 - September 2004
Arrow Electronics, Inc November 1998 - May 2001
Skills
Computer Proficiency, Typing - 55 wpm, MS Office 2007, Internet, Intuit Quickbooks, Detail oriented, A/R collections, A/P, Customer Service, Human Resources, Payroll
Education
Truckee Meadows Community College
Business Administration Coursework
Sweeties Restaurant October 2010 - Present
AdventureLand Theme Park March 2004 - Present
Pilot Flying J February 2008 - April 2008
Skills
Management
Education
Northview High School 2001 — 2005
High School Diploma, General Studies
University of Alabama at Birmingham
Pilot Flying J
Skills
Customer Service, Microsoft Office, Retail, Sales, Management, Inventory Management, Leadership, Microsoft Word, Merchandising, Team Building
Education
The University of Texas at Arlington 2009 — 2010
Pilot Flying J September 2014 - Present
Skills
Retail, Management, Public Relations, Research, Leadership, Coaching, Merchandising, P & L Ownership
Education
University of Arkansas Community College-Morrilton 2011 — 2013
Associate of Science (AS), Business Administration and Management, General
MedNet West August 2012 - Present
Pilot Flying J March 2012 - Present
University of Alabama (Ferguson Center) August 2008 - April 2011
Skills
Software Documentation, Answering Phones, Psychological Assessment, Payroll, Customer Service, Cashiering, Ordering Office Supplies, Filing, Fax, Food Service, Telephone Skills, Time Management
Education
University of Alabama 2008 — 2012
Bachelor of Science (B.S.), Social Work
La Jolla Groves November 2013 - Present
P.F. Chang's China Bistro October 2013 - April 2014
Vivace July 2013 - September 2013
Eva's Restaurant February 2013 - June 2013
HMS Host October 2012 - February 2013
The Cheesecake Factory August 2010 - October 2012
Pilot Flying J August 2007 - November 2007
Coyote Creek June 2006 - March 2007
Skills
Foreign Languages, Cooking, Vegetarian Cooking, Nutrition, Food Preparation, Food, Menu Development, Recipes, Menu Engineering, Culinary Skills, Catering, Restaurants, Restaurant Management, Food Safety, Fine Dining, Food & Beverage, ServSafe, Serve Safe Certified, Labor Control, Food Service
Education
The Art Institute of Salt Lake City 2010 — 2012
Associate of Science (A.S.), Culinary Arts/Chef Training
Rock Springs High School 2006 — 2009
High School, General Studies
CW Recources 2011 - 2013
Pilot Flying J May 2010 - June 2011
Walmart July 2007 - December 2009
W. J. Whatley May 2006 - April 2007
Education
University of Idaho 1995 — 2000
Bachelor's degree
Blake's Lotaburger February 2010 - Present
Pilot Flying J May 2004 - September 2009
Kentucky Fried Chicken April 1998 - August 2003
United Artist Theatres April 1987 - October 1997
Education
The University of Texas at El Paso 1979 — 1982
Did not complete degree, Cultural Anthropology
Lowe's Companies, Inc. May 2015 - Present
Sears Holdings Corporation August 2013 - Present
Pilot Flying J July 2007 - March 2013
Target November 2004 - July 2007
Border Shoppers Duty Free August 2002 - November 2004
UETA Inc. February 1992 - July 2002
Skills
Retail Store Operations, P&L Management, Budgeting and Cost..., Shrink Reduction, Loss Prevention, Human Resources, Customer Service, Team Building, Employee Training, Development Of Employees, Inventory Management, Merchandising, Crew Scheduling, Public Speaking, Leadership
Education
The University of Texas at El Paso 1997 — 2001
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.44
Pilot Flying J 2015 - Present
United States Air Force December 2011 - March 2015
United States Air Force August 2009 - November 2011
United States Air Force September 2006 - August 2008
Skills
Military Experience, Defense, Air Force, Military, Security Clearance, Command, Information Assurance, National Security, Military Operations, DoD, Program Management
Education
University of Phoenix 2013 — 2016
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Cheatham County Central High School
Pope Transport Inc. July 2007 - Present
ReFuel America April 2006 - July 2007
Pilot Flying J June 2003 - May 2006
Education
University of Tennessee-Knoxville 1990 — 1993
Bachelor of Arts (B.A.), Economics
University of Maryland College Park 1988 — 1990
Undergrad studies, Economics
ACI Worldwide February 2014 - Present
Covenant Health September 2013 - February 2014
Loves Travel Centers August 2012 - September 2013
Pilot Flying J August 2006 - June 2012
Skills
SQL, T-SQL, C#, ASP.NET, ASP.NET MVC, Microsoft SQL Server, ADO.NET, iso 8583, OSQL, WCF Services, Databases, HTML, ISO8583, Servers, SharePoint, VB.NET, VBScript, WCF, XML, .NET, Web Applications, Software Development
Education
University of Phoenix
Bachelor's degree, Information Technology
University of Tennessee-Knoxville
Walters State Community College
Associate's degree, General Studies
Pilot Flying J July 2013 - Present
Sonic Drive-In 2011 - 2013
Stripes Convenience Stores June 2011 - October 2011
7-Eleven November 2010 - June 2011
7-Eleven November 2008 - November 2010
7-Eleven August 2007 - November 2008
Texas Roadhouse July 2007 - August 2007
Skills
Visual Basic .NET, Microsoft Office, PowerPoint, Photoshop, Web Design, Management
Education
Texas State Technical College-West Texas 2005 — 2007
Web Page, Digital/Multimedia and Information Resources Design
Alta Vista Adult Education 2005 — 2005
G.E.D
Boart Longyear July 2014 - Present
Boart Longyear June 2009 - Present
Pilot Flying J January 2007 - April 2009
Weber State Credit Union January 2002 - December 2005
Weber State Credit Union July 1995 - January 2002
Skills
Accounting, Cash Management, Bank Reconciliation, Intercompany..., Accounts Receivable, General Ledger, Account Reconciliation, Bookkeeping, Compliance, Accruals, Accounts Payable, Cost Accounting, Process Improvement, Financial Accounting, Financial Analysis, Auditing, Internal Controls, Financial Reporting, Variance Analysis
Education
University of Phoenix 2011 — 2013
Bachelor's degree, Accounting
Weber State University
Pilot Flying J October 1998 - Present
Pilot Flying J October 1998 - Present
Target April 1996 - October 1998
Skills
Income Statement, Profit, Retail, Merchandising, Loss Prevention, Multi-unit, Store Management, Inventory Management, P&L Management, Inventory Control, Sales, Shrinkage, Customer Service, Customer Satisfaction, Sales Management, Team Building, Big Box, Visual Merchandising, Forecasting, Multi-Unit Management, Planograms, P&L
Education
University of Maryland College Park 1988 — 1990
Communication, General
U.S. Security Associates, Inc. May 2015 - Present
James Copes December 2013 - November 2014
ABC 123 Learning Center September 2010 - November 2013
Pilot Flying J September 2009 - September 2010
Syncit IT Services February 2007 - September 2009
U.S. Navy September 2005 - January 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, PowerPoint, Leadership, Customer Service, Cash Management, Caregiving, Senior Services, Food Service, Research, Receptionist Duties, Medical Terminology, Healthcare, Cpr Certified, Telephone Skills, Access, Time Management, Data Entry, Community Outreach, Human Resources, Administration, Data Analysis, Analitical, Business Development, Budget Management, Teamwork, Team Management, Cross-functional Team..., CRM, Public Speaking
Education
University of Phoenix 2009 — 2011
Bachelor's degree, Business Administration and Management, General, 3.4
Victor Valley High School 2004 — 2005
Diploma, Academic
Pilot Flying J 2012 - Present
Burger King Corporation December 2011 - July 2012
AT&T September 2007 - August 2010
Education
University of Phoenix 2010 — 2013
Associate's degree, Health/Health Care Administration/Management
east newton high school 2000 — 2003
Murphy USA November 2010 - Present
Murphy USA June 2009 - November 2010
Pilot Flying J May 2007 - March 2009
Education
The Ohio State University 2006 — 2010
Bachelor of Science (B.S.), Actuarial Science
Pilot Flying J January 2012 - Present
Education
Troy University Dothan 2008 — 2015
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of South Alabama 2008 — 2010
Associate of Arts and Sciences (A.A.S.)
Pilot Flying J October 2012 - Present
Pilot Flying J October 2012 - October 2012
Flying J 2007 - 2008
Flying J 2006 - 2007
Albertsons 2001 - 2006
Albertsons 1983 - 2006
Education
University of Phoenix 2004 — 2005
Business, Management, Marketing, and Related Support Services, 3.87
Highland High School 1980 — 1982
High School
The J.M. Smucker Company January 2015 - Present
Buehler Food Markets, Inc. September 2012 - July 2015
Aunt Ri's Vacation Kennel April 2014 - January 2015
Pilot Flying J July 2010 - April 2014
Skills
Inventory Management
Education
The University of Akron 2012 — 2016
Bachelor’s Degree, Accounting, 3.925 GPA
Pilot Flying J October 2012 - Present
US Army July 2006 - December 2010
Skills
Customer Service, Leadership, Microsoft Office, Inventory Management, Team Building, Training, Management, Team Leadership, Microsoft Excel, Operations Management
Education
University of Phoenix 2011 — 2015
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Universal Technical Institute of Arizona Inc 2010 — 2011
Associate of Science (A.S.), Automobile/Automotive Mechanics Technology/Technician
Lewis Stages / All Resort Group March 2015 - Present
Trinity Services Group January 2011 - March 2015
Pilot Flying J January 2007 - October 2010
Wendys Old Fashion Hambugers March 1997 - March 2007
Education
University of Phoenix 2013 — 2016
Bachelor's degree, Accounting
University of Phoenix 2010 — 2013
Associate's degree, Business Administration and Management, General