Stream International
Industry: Company
DescriptionFounded: 1992 Parent organization: Stream Holdings Corp Subsidiaries: Convergys Group Servicios De Apoyo Informatico Sl., Stream International Europe BV, Convergys International Inc.
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Stream International Employees
NWEA January 2013 - Present
CHERUBS - The Association of Congenital Diaphragmatic Hernia Research, Awareness and Support January 2012 - Present
The Marfan Foundation (formally known as the National Marfan Foundation) 1997 - 2014
Kelly Services (on contract to NWEA) August 2012 - November 2012
Stream Global Services / Stream International January 2011 - November 2011
Parks Medical Electronics March 2007 - September 2010
Stream International January 2007 - March 2007
US Treasury Department (Internal Revenue Service) October 2005 - September 2006
Comcast Cable Television September 2003 - May 2005
Sedona Group January 2002 - January 2003
Skills
Technical Services, Customer Service, Customer Satisfaction, Instructing, Technical Support, Hardware, Networking, Troubleshooting, Outlook, Computer Hardware, Call Center, Team Leadership, Leadership, Microsoft Office, Volunteer Management, Supervising, Windows, Computer Repair, CompTIA A+ Certification, Consulting, Operating Systems, Training, Call Centers, Windows 7, Salesforce.com, Microsoft Exchange
Education
Billings Senior High School 1980 — 1983
Diploma, College Prep
University of Phoenix
Information Technology
i2iSolutions June 2004 - Present
DDI 2004 - Present
Solectron 2003 - 2004
Stream International 1999 - 2004
Sabre Airline Solutions 1994 - 1997
Skills
Executive Coaching, Workshop Facilitation, Leadership, Coaching, Training, Customer Service, Leadership Development, Organizational..., MBTI, Management Consulting, Human Resources
Education
University of Plymouth 1967 — 1969
New Age EMS May 2011 - Present
CVS Caremark Corporation April 2009 - November 2010
Numark Industries April 2002 - November 2008
Stream International 1998 - 2001
Skills
Purchasing, Project Planning, Project Management, Technical Support, DJ, Vendor Management, Overseas Production, Offshore Resource..., VoIP, Field Service..., Risk Management, Procurement, Price Quotes, Consumer Electronics, Stock Management
Education
North Kingstown High School
University of Rhode Island
ERT August 2015 - Present
Curaspan Health Group July 2012 - August 2015
Oracle Corporation October 2010 - September 2012
Phase Forward August 2004 - October 2010
Aether Systems August 2001 - August 2004
Engenisys Corporation July 2000 - August 2001
Seagreen Technologies December 1997 - July 2000
Harte Hanks June 1997 - January 1998
Stream International April 1995 - June 1997
Skills
Technical Leadership, IT Strategy, Enterprise Architecture, Software Architect, Cloud Computing, SaaS, Software Design, Architecture, Software Engineering, Software Development, Java, C#, Database Design, Oracle, JavaScript, Clinical Data Management, HTML, SOA, Web Services, Databases, Product Development, Big Data, Enterprise Software, Business Intelligence, Agile, PaaS, Strategic Technology..., Server Architecture, Object Oriented Design, C++, ODM, CDISC, SDTM, J2EE, BRIDG, Clinical Information..., HL7, JSON, CSS, MVC, SQL Server, Ruby, MapReduce, Scalability, IaaS, REST, Mobile Development, Company Research, Deployment, Scrum
Education
University of Rhode Island 1990 — 1994
Bachelors, Information Systems/Business Administration/Accounting
Parr Lumber Company February 2014 - Present
Yahoo! June 2008 - January 2013
Stream International 1999 - 2008
Kinko's Inc. 1990 - 1999
Skills
Training, Customer Experience, Call Center, Process Improvement, Vendor Management, Analytics, Knowledge Management, Call Centers, Team Leadership, Enterprise Software, Customer Service, Cross-functional Team..., Performance Management, Management, Leadership, Product Management, Strategy, Metrics, Content Management, Team Building, Customer Satisfaction, Software Documentation, Change Management, Project Planning, Project Management
Education
University of Oregon 1985 — 1990
Bachelors, Economics
Salesforce February 2014 - Present
Salesforce.com August 2008 - February 2014
Stream International August 2005 - August 2008
Verteq Consulting Ltd 1995 - 1997
Verteq Consulting Ltd 1995 - 1997
Skills
Salesforce.com, Cloud Computing, SaaS, Salesforce.com..., Enterprise Software, Force.com, Agile Methodologies, CRM, Agile Project Management, SQL, Business Analysis, Java, Software Development, Linux, Technical Support, SFDC, Business Intelligence, Oracle, Business Process, Software Project..., Scrum, Analytics, Enterprise Architecture, Databases, Requirements Analysis, Integration, SOA, Solution Architecture, ITIL, XML, Web Services, SDLC
Education
University of Phoenix 2006 — 2012
Inprogress, Software Engineering
SUNY Jefferson: Watertown, NY 2004 — 2007
AS, Software Engineering
RealPage, Inc. August 2015 - Present
RealPage, Inc. May 2013 - August 2015
RealPage, Inc. March 2013 - May 2013
RealPage, Inc. June 2009 - March 2013
Centex May 2005 - June 2009
Handango December 2001 - November 2004
Stream International April 1999 - December 2001
Skills
Software Documentation, SDLC, Visio, Business Analysis, Vendor Management, Business Intelligence, Microsoft SQL Server, SaaS, Agile Methodologies, Student Housing, Quality Assurance, CRM, Software Development, Business Process, Requirements Gathering, Project Management, Integration, Customer Service, Team Leadership, Management, Business Process..., Analysis, Testing
Education
University of Phoenix 2008 — 2012
Bachelor's of Science in Business Information Systems Management, Information systems management
Systems Administrator for Kingwood Springs. January 2014 - Present
Croisan Creek Broadband Corp. January 2007 - December 2013
Eagle West Broadband and Meritel Group February 2004 - December 2006
Tek Systems, System Management Specicallists (SMS), Marconi, Mitsubishi Slicon America, Sumco July 1997 - August 2002
Tek Systems January 1995 - June 1997
Stream International April 1993 - December 1994
Stayton Union High School September 1990 - June 1991
Skills
Automation, Networking, Computer Hardware, Computer Security, Computer Repair, Computer Graphics, Computer Forensics, Windows Server, Cisco Routers, Motorola Canopy, Ubuntu, Wireless, Customer Service, Project Management, Microsoft Office, Telecommunications, Software Installation, Technical Support, Servers, Help Desk Support, Network Administration, Disaster Recovery, Printers, Active Directory, Outsourcing, Windows 7, VMware, Hardware
Education
University of Phoenix 2014 — 2016
Associate's Degree, Network and Information Security
Stayton Union High 1986 — 1990
High School
Oracle June 2004 - Present
Spartan Computer Services November 2001 - June 2004
Stream International 2000 - 2001
Skills
Troubleshooting, Account Management, Computer Hardware, Customer Service, Training, Process Improvement, POS, Team Leadership, Project Management, Analysis, Budgets, Management, Human Resources, Recruiting, SaaS, Solution Selling, Strategic Planning, Team Building, Enterprise Software
Education
Keller Graduate School of Management of DeVry University 2009 — 2012
MBA, Business Management, 3.63
University of Phoenix 2007 — 2009
Bachelors, Business Management
Western International University 2005 — 2007
Associates, Business
Con-way Enterprise Services March 2013 - Present
Con-way Enterprise Services July 2008 - March 2013
Con-way January 2007 - June 2008
Menlo Worldwide Logistics July 2001 - December 2006
Stream International July 1995 - July 2001
Hanna Andersson July 1993 - July 1995
US Bancorp July 1986 - January 1992
Skills
Visio, Business Process..., Process Improvement, Documentation, Business Analysis
Education
University of Phoenix 1999 — 2003
BSB/IS, Information Systems, Project management
Infinite Innovation, Inc. May 2007 - Present
One Touch Global Technology 2005 - 2007
Captaris 2001 - 2005
Electronic Data Systems 1999 - 2000
Stream International 1997 - 1999
Skills
Enterprise Content..., Document Management, Solution Selling, Enterprise Software, SaaS, Technical Documentation, SharePoint, Selling, Integration, VMware, Hardware, Business Process, Pre-sales, Switches, Microsoft SQL Server, Management, Strategic Partnerships, Security, Technical Support, Software Installation, Network Administration, Go-to-market Strategy, Start-ups, Consulting, Strategy
Education
Univeristy of Phoenix 1998 — 1999
MCSE, MCSE
Express Scripts March 2013 - Present
Medco March 2008 - March 2013
The Home Depot October 2005 - February 2008
Stream International October 2001 - October 2005
Skills
Customer Experience, Call Center, Process Improvement, Customer Service, Vendor Management, Customer Satisfaction, Workforce Management, Avaya
Education
University of South Florida 1998 — 2000
Intelligent Business Consulting October 2012 - March 2015
Stream Global Services January 2010 - September 2012
Stream Global Services 2007 - 2010
Stream Global Services 2004 - 2007
Stream International 2002 - 2004
Stream Global Services 2000 - 2002
Skills
Business Analysis, Analytics, Process Improvement, Business Requirements, Management, Oracle E-Business Suite, Oracle HR, Oracle Discoverer, Human Resources, Agile Application..., Dashboard Metrics, Resource Allocation, Workforce Management, BPO, SDLC, KPI Dashboards, UAT coordination, Call Center, Call Centers, Outsourcing, Contact Centers, Customer Experience, Performance Management, Leadership, Vendor Management, Customer Satisfaction, Call Center Development, Microsoft Excel, Operations Management, CRM, Training, Service Delivery, Offshoring, Team Building, Telecommunications, Technical Support, Business Process..., Team Leadership, Customer Retention, Sla, Global Management, User Interface Design, Business Intelligence, Software Documentation, Requirements Gathering, Forecasting, Avaya, Resource Management, HRIS, Quality Assurance
Education
University of South Florida - College of Business Administration 2002 — 2004
Bachelor's Degree, Business Administration; Major: Finance & Information Systems Management
WellCare February 2008 - Present
Stream 2006 - 2008
Stream Communications 2001 - 2008
Stream International October 2003 - September 2006
Skills
Call Center, Training, Outsourcing, Management, Workforce Management, Customer Satisfaction, BPO, Performance Management, Troubleshooting, Computer Hardware, Contact Centers, Customer Experience, Customer Service, Technical Support, Service Delivery, Call Centers, Software Documentation, Process Improvement, System Administration, Project Management, Telecommunications, Call Center Development, Operations Management, Vendor Management, Customer Retention
Education
University of South Florida 2001 — 2003
Microsoft December 2013 - Present
Microsoft Corporation May 2010 - December 2013
Microsoft Corporation November 2008 - May 2010
Microsoft May 1999 - November 2008
Stream International 1996 - 1999
Stream 1996 - 1999
Skills
Technical Support, Microsoft Technologies, Powershell, Hyper-V, Cloud Computing, Virtualization, Windows Server, SCCM, Active Directory, SharePoint, IIS, Enterprise Software, System Deployment, Network Security, Office 365, Microsoft Exchange, VMware, Microsoft SQL Server, Technical Writing, TMG, TFS, Servers, SCOM, Server Architecture, Disaster Recovery, Windows 7, DNS, Storage, Group Policy, Enterprise Architecture, Storage Area Networks, Data Center, Microsoft Certified..., Security
Education
University of Rhode Island 1993 — 1997
Yahoo April 2010 - Present
IQ Payment Systems October 2007 - March 2008
Auctionpay April 2007 - 2008
Stream International 2000 - 2005
Stream Global Services 2000 - 2005
Stream 2000 - 2005
Stream Global service Inc 2000 - 2005
Skills
Account Management, Customer Service, CRM, Customer Experience, Management, Technical Support, Quality Assurance, Workforce Management, Call Center, Troubleshooting, Contact Centers, Lead Generation, Process Improvement, Team Building, SaaS, Call Centers, Team Leadership, Operations Management, Leadership, BPO
Education
University of Phoenix
SureID, Inc. (formerly named Eid Passport) December 2006 - Present
Intel Corporation February 2001 - November 2006
HP February 2004 - July 2005
Stream International 1998 - 2001
Bear Mountain Forest Products October 1994 - September 1998
Skills
Security, Software Development, Integration, Quality Assurance, Requirements Analysis, SharePoint, Program Management, Software Engineering, Microsoft SQL Server, Technical Support, Windows, SQL, Databases, Testing, Unix, Scrum, Team Leadership, Strategic Planning, Computer Security, Information Security
Education
University of Oregon 1990 — 1993
BS Computer Science
Altonimbus Entertainment September 2003 - Present
University of Oregon: School of Journalism and Communication September 2003 - Present
Kumoricon June 2003 - September 2008
University of Oregon: Microcomputer Services September 2000 - September 2003
Color Technology June 2001 - August 2001
Stream International October 1999 - September 2000
MacDoc- Macintosh Consulting Service September 1995 - September 2000
Skills
OS X, System Administration, Troubleshooting, Servers, Apache, Software Installation, Network Administration, Unix, PHP, Wordpress, Networking, Hardware, Technical Support, Mac, Computer Hardware, Ubuntu, Perl, MySQL, Mac OS X Server, Windows, HTML, Digital Signage, IPTV, Red Hat Linux, Event Management, Drupal, System Deployment, Remote Administration, Linux System..., Wireless Networking, Technical Writing, Volunteer Management, Event Planning, Supervision, Audio Visual Support, Signing Agent, Contract Management, Budgeting, IT Management
Education
University of Oregon 2000 — 2006
BS, Political Science, Chemistry
Aloha High School
Cosentry March 2015 - October 2015
Leapset February 2014 - August 2014
Univeristy Of Phoenix May 2010 - April 2014
Primary Caregiver February 2010 - February 2014
EMS Inc January 2009 - January 2010
Gordmans Inc May 2007 - March 2008
West Corp October 2005 - October 2006
Stream International April 2004 - July 2005
US Robotics 1996 - 1997
Skills
Help Desk Support, Microsoft Office, Troubleshooting, Software Installation, Technical Support, Microsoft Word, Web Design, Microsoft Excel, PowerPoint, Ubuntu, CSS, Linux, Apache, Windows, HTML, Printers, JavaScript, Excel, Word, Microsoft, IT support, Salesforce.com, Data Entry, Account Management, CRM, Customer Retention, Customer Service, Point of Sales Systems, Software Quality
Education
Universirty of Phoenix 2012 — 2014
Systems Information Security, Systems Information Security, Senior
University of Phoenix 2010 — 2012
Associates, Computer Science
Waubonsie Valley High School
Waubonsie Valley High School
StopLift Checkout Vision Systems April 2014 - Present
Jewish Community Housing for the Elderly August 2008 - December 2013
American Society of Law, Medicine & Ethics August 2006 - August 2008
University of Rhode Island September 2005 - February 2006
University of Rhode Island June 2002 - September 2005
Stream International April 2000 - March 2001
Skills
Programming, Network Design, Network Administration, Network Security, Social Media, Graphic Design, Data Analysis, Training, Nonprofits, Networking, Access, Windows, Information Technology, Management, Microsoft Office, Program Management, Data Center, Microsoft Excel, Project Management
Education
University of Rhode Island 2001 — 2005
BA, Computer Science