Stream International
Industry: Company
DescriptionFounded: 1992 Parent organization: Stream Holdings Corp Subsidiaries: Convergys Group Servicios De Apoyo Informatico Sl., Stream International Europe BV, Convergys International Inc.
Stream International List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Stream International. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Stream International Salaries. You can even request information on how much does Stream International pay if you want to. Learn about salaries, pros and cons of working for Stream International directly from the past employees.
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Stream International Employees
CA Technologies November 2013 - Present
That IT Company July 2008 - Present
CA Technologies December 2011 - October 2013
Layered Technologies October 2007 - December 2011
CI Host, Inc April 2007 - October 2007
Risk Limited Corporation August 2002 - January 2003
Tek Systems September 2001 - March 2002
Stream International August 2000 - September 2001
Skills
Virtualization, Application..., Utility Computing, Server Farms, DNS management, Virtualization Solutions, Enterprise Storage, Technical Engineering, Cloud Computing, Infrastructure Planning, NAS, Apache, SNMP, LDAP, Clustering, MySQL, OpenBSD, Solaris, Red Hat Linux, Debian, Linux, BSD, Xen, Shell Scripting, Distributed Systems, Data Center, Embedded Systems, Systems Analysis, Systems Management, Software Development, Hyper-V, CentOS, System Administration, Servers, Network Administration, Troubleshooting, Networking, Technical Support, Hardware, High Availability, Windows Server, Windows, VMware ESX, FreeBSD, Storage Area Networks, SAN
Education
Kaplan University 2006 — 2007
CIS, Information Systems
Dale Jackson Career Center 1999 — 2000
CCNA, Internetworking
Xerox April 2011 - Present
Adecco Group October 2008 - April 2011
Stream International September 2006 - October 2008
Stream INT September 2006 - October 2008
Xerox March 2005 - May 2006
Aiden Healthcare June 2003 - February 2005
Aiden Healthcare June 2003 - February 2005
Skills
Customer Service, Management, SDLC, Sales Management, Team Leadership, Technical Support
Education
Portland Community College 2007 — 2009
Portland Community College
Business Management
Roscoe Properties March 2015 - Present
Pinnacle Family of Companies July 2013 - February 2015
Pinnacle Family of Companies November 2012 - July 2013
Marcrum Management September 2011 - August 2012
Allen & O'Hara, Inc. August 2008 - September 2011
Place Properties January 2006 - August 2008
Stream International February 2005 - December 2005
Citi 2004 - 2005
Deltacom 2002 - 2004
Skills
Accounts Payable, Accounts Receivable, AMSI, Billing, Call Center, CAMS, Cashport, Creativity, Customer Relations, Customer Service, Data Entry, Documentations, Esite, Financial Reporting, ICAM, Job Scheduling, Leasing, Microsoft Office, MRI Software, Office Administration, Office Operations, Organization, Outlook, Paychex, Property Management, Rent Roll, Resident Portal, Resident Retention, Student Housing, Supervising, Team Building, Typing 54+ WPM, Webroomz, Yardi, Rentals, Real Estate Development, Fair Housing, Ultipro, Budgets, Apartments, Management
Education
Weaver High School 1998 — 2001
Jacksonville State University
Business Management
Viewpoint Construction Software April 2014 - Present
Self-Employed September 2012 - April 2014
ECC Remodeling and Construction, LLC May 2005 - December 2014
Friends of Terry Jordan, Candidate for Lake Oswego City Council July 2012 - November 2012
Success for the Soul January 2012 - September 2012
Bilquist Parent Teacher Organization July 2010 - September 2012
Greentree Swimming Pool Association April 2007 - October 2009
Waluga Booster Club July 2006 - September 2007
Palisades Neighborhood Association March 2005 - June 2007
Stream International July 1999 - October 2000
Skills
Leadership, Management, Budgets, Process Improvement, Strategy, Program Management, Strategic Planning, Customer Service, Operations Management, Outsourcing, Call Centers, CRM, Executive Management, Contract Negotiation, Microsoft Office, Team Building, New Business Development, Entrepreneurship, QuickBooks, Training, Project Planning, Call Center, Employee Relations, Fundraising, Negotiation, Customer Satisfaction, Team Leadership, Account Management, Recruiting, Forecasting, Coaching, Small Business, Contract Management, Manage Client..., Supervisory Skills, Budgeting, Customer Relations, MS Office Suite, 1099 Preparation, Payroll, Subcontracting, Accounts Payable, Microsoft Excel, Microsoft Word, Outlook, Viewpoint, SQL Server Management..., Financial Reporting, Accounts Receivable
Education
Oregon State University 1981 — 1986
BA, Economics
Université de Poitiers 1984 — 1985
French
Cleveland High School 1977 — 1980
Diploma
Castlewood Recording July 2012 - Present
Blue Room Digital January 2001 - Present
Jump.net July 2000 - May 2002
Earthlink January 2000 - July 2000
MindSpring July 1999 - February 2000
Stream International June 1999 - October 1999
Skills
DNS, Illustrator, Web Design, Wordpress, Video Editing, Music Production, Songwriting, Video Production, Recording, Sound, Music, Sound Design, Audio Post Production, Audio Production, MIDI, Synthesizers, Synthesizer Programming, Audio Editing, Concert Production, Lyric Writing, Guitar Player, Computer Music, Guitar, Music Publishing, Vocalist, Audio Engineering, Music Supervision, Studio Recording, Live Sound
Education
The University of Memphis 1990 — 1992
Middle Tennessee State University 1988 — 1990
Awkward Boy Hero Comics April 2011 - Present
The Standard December 2004 - Present
Todays Office Staffing January 2002 - December 2004
Northwest Staffing Resources January 2002 - December 2004
Time Out New York November 2003 - November 2003
The Oregonian May 2003 - May 2003
Lewis & Clark College September 1995 - September 2002
Tower Records November 2001 - January 2002
Stream International November 1999 - December 2000
Skills
Creative Writing, Editing, Proofreading, Microsoft Office, Research, Copy Editing, Social Media, Non-fiction, Blogging, Journalism, Data enty, Microsoft Excel, General Office Work, Microsoft Word
Education
Lewis and Clark College 1995 — 1999
Bachelor of Arts (B.A.), English, 3.1 GPA
Native Network October 2009 - Present
YAHOO! INC June 2005 - February 2007
HAVDREAMZ ENTERTAINMENT January 2000 - June 2005
Charter Communications February 2002 - December 2003
RENAISSANCE CREDIT SERVICES April 2000 - August 2000
STREAM INTERNATIONAL August 1999 - March 2000
BANK OF AMERICA September 1997 - October 1998
Skills
Social Networking, Visio, HTML, Marketing Strategy, Web Project Management, SEO, Social Media Marketing, Web Development, Marketing, Networking, Wordpress
Education
Mt. Hood Community College 2008 — 2009
Associate of Arts, Oregon Transfer
Lakeridge High School - Lake Oswego Oregon 1991 — 1995
Diploma, General Studies
Linn Benton Community College
Portland Community College (Sylvania Campus)
Associate of Art Oregon Transfer
Western Oregon University - Monmouth Oregon
Computer Science/Business
Parkland Fuel Corporation February 2015 - Present
Parkland Fuel Corporation October 2013 - February 2015
Parkland Fuel Corporation September 2011 - October 2013
King's View Academy March 2010 - January 2012
ABM Integrated Solutions March 2010 - July 2011
Department of Fisheries and Oceans July 2010 - September 2010
DealerMine Inc February 2009 - August 2009
Brett Chevrolet Cadillac August 2008 - February 2009
Investors Group Financial Services Inc. January 2008 - August 2008
Stream International February 2004 - November 2007
Skills
ITIL, Windows Server, Troubleshooting, Active Directory, Technical Support
Education
Nova Scotia Community College 2009 — 2011
ASSA ABLOY March 2008 - Present
FIRST Robotics June 2008 - September 2008
Stream International July 2000 - November 2000
Skills
Technical Support, Technical Writing, Electrical Engineering, Priority Setting, Quality Assurance, Software Quality..., Wiki Development, Automated Software..., Training, Hands-on Training, Technical Product..., Customer Product..., Client Liaising, Virtual Machines, SQL, Microsoft SQL Server, Change Control Board, Embedded Systems, Testing, Integration, Project Management, Security, Access Control
Education
Northeastern University 2012 — 2014
Graduate Certificate, Project Management, 4.0
Worcester Polytechnic Institute 2003 — 2007
Bachelor of Science, Electrical & Computer Engineering, Professional Writing
Road America October 2014 - Present
DialAmerica March 2011 - May 2014
American Cancer Society 2008 - 2010
Big Brothers Big Sisters of Tampa Bay 2007 - 2008
HPH Hospice 2003 - 2007
Youth and Family Alternitives 2002 - 2003
Stream International 2001 - 2002
EarthLink Business 2000 - 2001
Sheltercare Program of Northern 1995 - 2000
Skills
Public Speaking, Motivational Speaking, Talent Acquisition, Recruiting, Human Resources, Employee Training, Leadership Development, Employee Relations, Team Leadership, Employee Management, Fundraising, Employee Recognition, Employee Referral..., Onboarding, Staff Development, Event Planning, Event Management, Volunteer Management, Volunteer Training, Volunteer Recruiting, Conflict Resolution, Individual Counselling, Small Group Counseling, Career Counseling, Peer Development, Nonprofits, Non-profit Leadership, Community Outreach, Sales Motivation, Social Networking, Sales, Customer Service, Supervisory Skills, Interviews, Training, Leadership, Time Management, Management, New Hire Orientations
Education
Marymount University 1991 — 1995
Bachelor of Arts (B.A.), Psychology
Bishop Egan H.S. 1988 — 1991
Modis, Inc. November 2007 - December 2012
Progress Software May 2003 - November 2007
Mangosoft April 2000 - June 2002
Applix January 1998 - May 2000
Fidelity Investments January 1996 - March 1998
corporate software May 1993 - February 1996
Stream International 1992 - 1996
Swan Technologies January 1991 - May 1993
Skills
Process Improvement, Call Center, Customer Relations, Outsourcing, ITIL, Visio, Vendor Management, Microsoft Office, MS Project, Remedy, Program Management, Team Building, Change Management, Customer Service, Team Leadership, Process Engineering, Business Analysis, Operations Management, Business Management, Quality Assurance, Problem Solving, Business Process, Strategic Planning, Coaching, Business Process..., Integration, Team Management, Budget Management, Negotiation, Budgeting, Contract Negotiation, Mentoring, Account Management, IT Management, Cross-functional Team..., Requirements Analysis, Business Intelligence, Vendor Relations, IT Service Management, People Management, Project Planning, SaaS, Photography Studio, Management, ERP, CRM, SDLC, Portrait Photography, Commercial Photography, Photography
Education
Regis University 2002 — 2005
MBA, International Business
Penn State University 1987 — 1991
BA, Political Science
state college area high 1982 — 1987
System ID Barcode Solutions 2001 - Present
3dfx March 1999 - March 2001
Stream International January 1995 - June 1998
Skills
Barcode, Solution Selling, Mobile Device Management, General IBM A/S 400..., Wireless Networking, Barcode Technology, Thermal Printers, B2B, RFID+, Mobile Computing, Direct Sales, Mobile Devices, Account Management, Enterprise Software, Wireless, Sales Management, Sales, Channel Partners, Lead Generation, Sales Operations, Management, New Business Development, SaaS, Selling, Sales Process, Managed Services, Product Marketing, Product Management, Salesforce.com, Networking, Key Account Management, Strategic Partnerships, Cold Calling, CRM, Cloud Computing, Business Development, Go-to-market Strategy, Multi-channel Marketing, Mobile Technology, Professional Services, Solutions Marketing, Channel Sales, Demand Generation, Telecommunications, Integration, International Sales, Partner Management, Enterprise Mobility, Software Industry, VoIP
Education
Oklahoma State University 1985 — 1987
AAS, Electronics
Northeastern State University 1982 — 1984
none, Psychology
Booker T. Washington 1978 — 1982
High School Diploma, General
Clackamas County November 2014 - Present
Clackamas County October 1998 - November 2014
Stream International February 1997 - September 1998
PRF Enterprises July 1996 - April 1997
City of Beaverton June 1993 - July 1996
Skills
iSCSI, VMware, Citrix, Fibre Channel, VDI, NAS, Storage Management, Enterprise Storage, Disaster Recovery, Storage Area Networks, Citrix Metaframe, VMware Infrastructure, Hardware, System Administration, Storage
Education
Portland Community College 1995 — 1997
none, General Studies
Beaverton High School 1991 — 1995
Diploma
Aequitas Capital Management January 2014 - August 2014
Compli January 2012 - December 2013
Integra Telecom July 2011 - January 2012
The Cadmus Group May 2009 - July 2011
Volt Technical Resources March 2008 - November 2008
Stream International December 2006 - April 2008
Stream International August 2005 - December 2006
Skills
SQL Server, SQL, C#, .NET, Programming, Visual Studio, Databases, CSS, Microsoft SQL Server, Software Development, T-SQL, Agile Methodologies, Subversion, Web Applications, SSIS, XML, MVC, Web Development, VB.NET, ASP.NET MVC, ASP.NET, HTML, Visual Basic, Object Oriented Design, Making Coffee, LINQ, OOP, Database Design, Scrum, Enterprise Software, Graphic Design
Education
The International School 2008 — 2014
Oregon Institute of Technology 2003 — 2009
Due North Office Suites September 2015 - Present
Aspects Astrology January 2011 - Present
Springs Plans June 2010 - August 2011
New England Financial November 2008 - June 2010
The Standard 2005 - 2007
Stream International 1999 - 2001
Skills
Customer Relations, Customer Service, Insurance, Public Speaking, Team Building, Disability Insurance, Management, Leadership, Marketing, Small Business, Fixed Annuities, 401k, Microsoft Excel, Coaching, Strategic Planning, Investments, Retirement, Budgets, Sales, Series 6
Education
Mt. Hood Community College
Psychology
Skagit Valley College
Liberal Arts
Oregon Institute of Technology September 2010 - June 2014
Eleven March 2008 - August 2008
Stream International May 2006 - March 2008
Sitel June 2004 - May 2006
Encompass Teleservices Inc, January 2001 - March 2004
Skills
Call Center, BPO, Purchasing, Workforce Management, Contact Centers, Customer Satisfaction, Customer Experience, Outsourcing, Service Delivery, Operations Management, Technical Support, Vendor Management, CRM, Avaya, Team Management, IVR, Customer Service, Transition Management, Program Management, Management, Call Centers, Leadership, Training, Project Management, Human Resources, Coaching, Troubleshooting, Quality Assurance, Team Leadership, Budgets, Time Management, Process Improvement
Education
Oregon Institute of Technology 2010 — 2014
Bachelor of science in Applied Mathematics, Applied Mathematics
Portland Community College 1998 — 2002
General Studies
Cognizant Technology Solutions November 2014 - Present
Sabre January 2011 - October 2014
Xerox Business Services 2005 - 2011
Sun Microsystems 2001 - 2003
Stream International 1998 - 2000
Microsoft 1997 - 1998
Skills
Digital Media, Recruiting, Technical Recruiting, Talent Acquisition, Benefits Negotiation, Applicant Tracking..., Internet Recruiting, Executive Search, Sourcing, Client/Hiring Manager..., Cross-functional Team..., HRIS, Leadership, Talent Management, SDLC, Employee Relations, Human Resources, Outsourcing, College Recruiting, Onboarding, Screening, Screening Resumes, Management, Resource Management, Contract Recruitment, Vendor Management, Staffing Services, IT Recruitment, Taleo, Interviews, Permanent Placement, Employer Branding, Employee Engagement, Personnel Management, Performance Management, Workforce Planning, Hiring, PeopleSoft, Deferred Compensation
Education
Mountain View College
Associate’s Degree, Science
Milwaukee School of Engineering August 2012 - December 2013
Top Shots Pool and Darts August 2011 - May 2012
Western Technical College August 2011 - May 2012
Daves Guitar Shop May 2011 - August 2011
Fayze's Family Restaurant May 2007 - November 2009
Super 8 La Crosse May 2006 - November 2006
Holiday Inn Whitefish March 2005 - May 2006
Super 8 Black River Falls May 2002 - March 2005
Stream International March 2001 - April 2002
Younglove Construction April 2000 - September 2000
Skills
Microsoft Office, Customer Service, Social Media, Public Speaking, Teamwork, English, Windows, Event Planning, Leadership, Management, Matlab, Problem Solving, Communication, Programming, Training, Time Management
Education
Milwaukee School of Engineering 2012 — 2015
Bachelor of Science (BS), Electrical and Electronics Engineering, 3.20
Western Technical College 2007 — 2012
Associate of Applied Science, Electrical Engineering Technologies/Technicians, 3.56
On Site PC Services March 2003 - Present
Global Resources Group Ltd January 2010 - February 2012
Verizon February 2002 - December 2002
Millennium Solutions (RIA) November 2001 - February 2002
IP Communications March 2000 - March 2001
Ericsson January 2000 - March 2000
Lee Marketing Services September 1998 - January 2000
Paymentech Inc January 1998 - August 1998
Stream International March 1997 - January 1998
Education
Louisiana Tech University
Management Information System
ComputerSupport.com August 2014 - Present
IBM / Kenexa August 2013 - August 2014
Warner Bros. Games / Turbine December 2011 - August 2013
Navteq / Nokia September 2010 - December 2011
Analog Devices April 2007 - August 2010
Colliers International December 2005 - April 2007
Commonwealth of Massachusetts ITD October 2002 - December 2005
Dimension Data April 2000 - October 2002
Commonwealth of Massachusetts Office of Child Care Services August 1999 - April 2000
Stream International January 1998 - July 1999
Skills
VMware, Data Center, Active Directory, DNS, Windows Server, Virtualization, Servers, Microsoft Exchange, IIS, Troubleshooting, Project Management, System Administration, Cisco Technologies, Load Balancing, Networking, Disaster Recovery, Security, Barracuda Spam Firewall, Cloud Computing, Firewalls, Network Security, Integration, Software Documentation, Storage Area Networks, High Availability, ITIL, IT Management, IT Service Management, Service-Now, Microsoft Cluster, Customer Service, Switches, DHCP, VPN, Linux, vSphere, IT Strategy, Red Hat Linux, Technical Support, Hardware, Microsoft SQL Server, Databases, Problem Solving, Server Architecture, IT Operations, Vendor Management, SaaS, Team Leadership, Service Delivery..., Operations Management
Education
Northeastern University 2009 — 2010
Masters Professional Studies, Informatics Concentration Project Management
Northeastern University 2007 — 2008
Graduate Certificate, Project Management
Salem State University 1991 — 1996
Bachelor of Science (B.S.), Political Science/Economics
Silver Bridge May 2006 - August 2013
WilmerHale February 2001 - May 2006
Digital Goods - SoftLock.com August 1999 - April 2001
Stream International April 1998 - August 1999
Skills
Windows Server 2000-2008, Vmware ESXi, MSI Packaging, VBScript, C# 2.0, AutoIt, Batch Files, Microsoft SQL Server, SharePoint, iPhone Support, Blackberry OS, Android, VMware View, RSA SecurID, Terminal Server, Microsoft Office 2003, Sonicwall, Cisco IOS, VoIP, WiFi, Computer Hardware, iPad, Computer Repair, Trend Micro, WSUS, Autonomy iManage, eForms, Project Management, Department Budgeting, Staff Management, Department Coordination, unidesk, Netbrain, Spiceworks, IT Security Policies, Surveillance, Floor Security..., Inventory Management, Asset Managment, Secure Remote Access, Microsoft Operating..., IT Operations, Symantec Backup, NAS, SAN, Dell PowerEdge Servers, Adtran, Cisco IP Phones, Hands-on Training, Technical Documentation
Education
New England Institute of Technology
Takeda Oncology April 2006 - Present
Takeda Pharmaceuticals - formerly Millennium Pharmaceuticals April 2006 - February 2015
Millennium Pharmaceuticals, Inc April 2006 - March 2009
Siemens Business Services January 2002 - March 2006
Wind River-HSI February 2000 - August 2001
Gillette Corporation December 1999 - February 2000
Nordex International February 1999 - November 1999
Gillette Corporation June 1998 - January 1999
Saleslink, Inc February 1997 - May 1998
Stream International July 1995 - February 1997
Skills
Validation, Software Documentation, Troubleshooting, SharePoint, System Administration, Servers, Technical Support, Microsoft Exchange, XP, VPN, Testing, Cisco Technologies, Hardware, Networking, Windows, Program Management, Blackberry Enterprise..., BMC Remedy, Windows XP, iPhone Support, Employee Training, VoIP, Databases, Windows Mobile Devices, Telecommunications, People Skills
Education
Massasoit Community College
Newbury College
Accounting II, Psychology, English Composition, Medical Terminology
Quincy College
Associates Degree, Business Management
Resume
FEMA April 2001 - Present
MAXIMUS February 1997 - March 2000
Stream International 2000 - 2000
Skills
Customer Service, English, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Research, Windows, Supervisory Skills, Administration, Community Outreach, Crisis Management, Government, Policy, Program Development, Program Management, Project Planning, Public Speaking, Training
Education
Emergency Management Institute
Emergency Management
Lansing Community College
Human Services, General
Michigan State Police Training Center
Emergency Management
John Q. Hammons Hotels and Resorts September 2007 - Present
John Q. Hammons Hotels and Resorts September 2007 - Present
MidwayUSA April 2006 - August 2007
Pro Tech January 2004 - April 2006
Stream International November 2001 - June 2003
Skills
Customer Service, Microsoft Office, Team Building, Windows, Computer Hardware, Hospitality, Budgets, Troubleshooting, Microsoft Excel, Networking, Team Leadership, Hotels, Outlook, Strategic Planning, Customer Satisfaction, Management, Human Resources, Project Management, Hospitality Management, Training, Property Management..., Food & Beverage, Pre-opening, Micros, Delphi, Project Planning, Resorts, Leadership, Hospitality Industry
Education
Parkway South Senior High 1989 — 1993
Diploma
Missouri State University
CTDI September 2015 - Present
T-Mobile October 2014 - May 2015
Global DataGuard June 2012 - April 2013
Best Buy October 2007 - February 2010
Stream International February 2006 - June 2007
PODS April 2005 - January 2006
US Navy March 1992 - February 1993
Skills
IDS, Linux, Information Security, Network Security, Computer Security, Intrusion Detection, Networking, Windows, Mac OS, VMware, Snort, Troubleshooting, Vulnerability Management, Cisco Technologies, Routers, Laptops, LAN-WAN, TCP/IP, Computer Hardware, Customer Service, Quality Assurance, Security Operations, IT Security Policies, Physical Security, Tcpdump, Data Analysis, Security
Education
North Central Texas College 2011 — 2014
Associate's Degree, Applied Science Network Technology CISCO, 3.25
North Central Texas College 2011 — 2014
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.25
North Central Texas College 2011 — 2013
Network Technology Cisco Certificate, Computer Systems Networking and Telecommunications, 3.21
Providence Health & Services June 2014 - Present
Flextronics April 2008 - June 2014
Stream International January 2005 - April 2008
Skills
Talent Acquisition, Full-cycle Recruiting, Applicant Tracking..., Salary Negotiation, Creative Sourcing, Job Descriptions, Technical Recruiting, Interviewing, Internet Recruiting, Onboarding, Employee Relations, Recruiting, Screening, Human Resources, Workforce Planning, Job Fairs, Succession Planning, Employee Referral..., Screening Resumes, Behavioral Interviewing, Cold Calling, Awesomeness, Interviews, Sourcing, New Hire Orientations, Performance Management, Contract Recruitment, Talent Management, HRIS, Leadership, Organizational..., Hiring, Background Checks
Education
Johnston High School
Oregon State University
Bachelor of Science (B.S.), Psychology
Officewraps, Inc. September 2013 - Present
Bella Villa Interiors April 2013 - August 2013
Henderson Kelly, Inc. May 2012 - May 2013
Bella Villa Interiors March 2009 - May 2012
Liberty 123 Design April 2008 - October 2008
Refining Interiors November 2006 - February 2008
Mid-Career Break March 2000 - September 2004
Microsoft December 1995 - March 2000
Stream International April 1995 - August 1995
Banyan Systems September 1988 - April 1995
Skills
Concept Development, Space Planning, Hand Drafting, Hand Rendering, Computer Rendering, Residential Design, FF&E, Model Making, AutoCAD, Photoshop, InDesign, SketchUp, Microsoft Office, Revit, Building Codes, Construction Documents, Space-planning, Rendering, AutoCAD Architecture, Space planning, Interior Design, Design Research, Interior Architecture, Furniture, Retail Design, Sustainable Design, Submittals, Sketching
Education
Bellevue College 2008 — 2011
Interior Design Degree
Nichols College
Masters of Business Administration
Northeastern University
Bachelor of Science, Marketing and International Business
Boston Software March 2013 - Present
Borders November 2002 - February 2011
FNS 1999 - 2002
Stream International December 1995 - April 1999
Stone & Webster September 1985 - October 1994
Skills
BMC Remedy, Visio, Crystal Reports, SQL, System Deployment, XP, Databases, Access, Oracle, Operating Systems, HTML, Active Directory, Microsoft SQL Server, Windows, Vendor Management, C++, JavaScript, XML
Education
Northeastern University 1988 — 1993
BSBA, MIS
Massachusetts Bay Community College 1983 — 1985
AS, Computer Science
CENX February 2014 - Present
JSI Telecom July 2013 - January 2014
Avaya May 2011 - July 2013
Trent University December 2010 - May 2011
Virtual World Design Center April 2009 - September 2009
Infinite Spaces April 2008 - September 2008
Stream International June 2003 - March 2008
Loyalist College ITS April 2007 - September 2007
Skills
Java, C++, PHP, Python, Programming, Software Development, CSS, ActionScript, Software Design, Game Development, .NET, Databases, SQL, ASP.NET, Web Applications, MySQL, C#, Object Oriented Design, Pokemon Master, Flash, Web Development, Visual Studio, JavaScript, HTML 5, TCP/IP, OpenGL, PostgreSQL, C, Integration, Web Services, Apache, HTML, Windows, Subversion, Mobile Applications, Ubuntu, Android, XML, Qt, Unix, jQuery, Linux, OOP, Agile Methodologies, Software Engineering, Git, Predictive Analytics
Education
Trent University 2008 — 2010
BSc (Hons), Computer Science
Loyalist College 2005 — 2008
Computer Programmer Analyist
Computer Programmer Analyist Loyalist College
McCarter & English March 2009 - Present
Ropes & Gray LLP 2000 - 2009
W.R. Grace and Company January 1999 - February 2000
John Hancock Insurance (contractor for Integrated Partnerships) February 1998 - December 1998
Stream International 1995 - 1998
Education
North Shore Community College
Computer Science
U.S. MARKET June 2008 - Present
Self April 2007 - Present
Self January 2004 - Present
Allan Bros March 2008 - May 2008
US MARKET December 2006 - September 2007
Jiffy Lube February 2005 - February 2007
Footwise July 2004 - October 2004
Stream International November 2003 - September 2004
Albertsons #564 August 2000 - August 2002
Education
Oregon State University 2002 — 2003
RKB Studios February 2010 - Present
Amazon Fulfillment Services November 2014 - March 2015
Regimen Boxing Enterprise May 2014 - August 2014
Cox Communications December 2012 - August 2013
Cox Communications June 2006 - December 2012
Cox Communications December 2000 - June 2006
Stream International November 2000 - November 2000
Sylvan Learning Center July 1993 - November 2000
Skills
Photography, Web Design, WordPress, Multimedia, Dreamweaver, Graphics, Photoshop, InDesign, Copywriting, Social Networking, Microsoft Office, Illustrator, Graphic Design, Adobe Creative Suite, Creative Writing, Blogging, Social Media, Novels, Writing, SEO, Logo Design, Flyers, Digital Photography, Posters, Mac, Social Media Marketing
Education
New England Institute of Technology 2008 — 2010
AS, Graphic, Multimedia, Web Design
Rhode Island College 1993 — 1997
General Education Courses
Warwick Veterans Memorial High School 1989 — 1993
High School Diploma, High School/Secondary Diplomas and Certificates
Maine Drilling & Blasting January 2011 - Present
CompuCom November 2010 - January 2011
Peak Systems June 2010 - November 2010
Kforce Technology Staffing May 2010 - November 2010
Passkey June 2005 - May 2010
Internal Revenue Service March 2003 - April 2004
Flea Market Snack Shop June 2003 - March 2004
American Red Cross February 2003 - October 2003
SeaChange International October 1999 - January 2003
Stream International April 1995 - October 1999
Skills
System Administration, Windows, Windows XP, Windows Server, Active Directory, Microsoft Exchange, Windows 7, Computer Hardware, Servers, Backup Exec, Troubleshooting, Technical Support, Software Installation, Hyper-V, Hardware, Laptops, Printers, HP, Training, Networking, Management, Project Management, Linux
Education
Northern Essex Community College 1990 — 1993
Associates, Computer Science
New Horizons Computer Learning Center
New Horizons Computer Learning Center Boston/Waltham
AISD August 2011 - Present
Accenture November 2003 - May 2005
Providian Financial January 2000 - November 2003
Stream International January 1999 - January 2000
Stream International April 1998 - January 1999
Steam International March 1997 - April 1998
Stream International August 1995 - March 1997
Education
Louisiana Tech University 1992 — 1995
MA, Industrial/Organizational Psychology
Louisiana Tech University 1990 — 1992
BA, Technical Writing
Retail Imaging Management Group, LLC July 2008 - Present
Retail Imaging Management Group, LLC March 2008 - July 2008
Retail Imaging Management Group, LLC February 2007 - March 2008
A-CTI June 2004 - January 2007
Pilot Publishing, Inc 2001 - 2002
Stream International September 1996 - August 2000
Skills
Troubleshooting, Microsoft SQL Server, Databases, Access, VMware ESX, Database Administration, Management, Visual Basic, Software Installation, Software Documentation, ASP.NET, Windows, Microsoft Office, HTML, OS X, SharePoint, Operating Systems, Technical Support, XP, Windows XP, Git, JavaScript
Education
Oregon Institute of Technology 1991 — 1993
Google, Inc. May 2011 - Present
Harrison Steel Castings Company April 2011 - May 2011
Indiana Packers Corporation December 2008 - April 2011
Express Personnel Services November 2007 - December 2008
NetVoice Anywhere, Inc. January 2007 - June 2007
Hospira June 2005 - May 2006
Lycos August 2001 - April 2002
Tek Systems March 2001 - August 2001
Stream International November 1999 - March 2001
Mississippi State University June 1991 - May 1993
Skills
Linux, Java, JavaScript, SQL, Apache, Software Development, C, Microsoft SQL Server, Programming, Shell Scripting, Windows, Databases, Solaris, OS X, OOP
Education
Ivy Tech Community College 2008 — 2011
Associates, Computer Information Systems
Mississippi State University 1991 — 1994
Computer Engineering
MSMS 1989 — 1991
Goulston & Storrs September 2013 - Present
LoJack Corporation April 2010 - September 2013
Liberty Mutual Insurance August 2004 - April 2010
Stream International 1996 - 2004
Stream International 1996 - 2004
Skills
Corporate Law, Corporate Governance, Intellectual Property, Contract Negotiation, Mergers & Acquisitions, Licensing, Employment Law
Education
Northeastern University 1989 — 1992
Bachelor of Business Administration (B.B.A.)
Coastal Building Maintenance January 2012 - June 2012
Stream Global Services December 2009 - June 2010
Stream Global Services September 2008 - November 2009
Stream International September 2006 - September 2008
MFI Products, Inc August 2005 - April 2006
Skills
Benefits Administration, Recruiting, Human Resources, Lotus Notes, Workshop Facilitation, Training, File Management, Customer Service, Spanish, Microsoft Office, PowerPoint, Database Administration, ADP Payroll, Time and Attendance, Workers Compensation, Unemployment Claims, Background Checks, New Hire Orientations, System Administration, HR Policies, Payroll, Talent Management, Time Management, HR Coaching, Personnel Management, Applicant Tracking..., Policy, FMLA, Interviews, Employee Benefits, Talent Acquisition, Job Descriptions, Taleo, Organizational..., Labor Relations, Leadership, Exit Interviews, Succession Planning, Microsoft Excel, Employee Engagement, Hiring, Employee Training, Person Centered Planning, HRIS, Deferred Compensation, Workforce Planning, Employee Relations, Management, Performance Management, College Recruiting
Education
Nova Southeastern University 2010 — 2012
Masters
UNICDA 2005 — 2006
Diplomat
Lynn University 1999 — 2003
Bachlor in Science
Kiewit August 2012 - Present
Advanced Technology Services June 2011 - August 2012
Marathon Press September 2008 - June 2011
RobyPC January 2002 - August 2010
Stream International September 2001 - March 2002
Skills
PowerShell, Operating Systems, Laptops, Troubleshooting, Hardware, Active Directory, Windows 7, Computer Hardware, A+ Certified, Customer Service, Windows, CSS, Software Installation, VMware, XP, Microsoft Office, Photoshop, System Administration, SharePoint, Microsoft Word, Windows Server, Blackberry, HTML, Linux, Software Documentation, Technical Support, Microsoft Excel, OS X, Web Design, Network Security, Help Desk Support, DCSE, Mac OS X, WSUS, iPad, iPhone Support, IT Solutions, Excel, Word, Android, Problem Solving, TCP/IP, PHP, .NET, C++, Dreamweaver, XHTML, Programming, Visual Basic, iOS
Education
Nicholls State University 2002 — 2005
Bachelor of Science, Computer Information Systems
DeVry University 2000 — 2002
Bachelor of Science, Computer Information Systems
Expert Global Solutions 2013 - Present
SYKES Enterprises, Inc. 2003 - 2012
Stream International 2000 - 2003
Compaq Computer Corporation June 2000 - July 2000
Inacom / Vanstar 1997 - 2000
American President Lines 1995 - 1997
Skills
Offshore Outsourcing, Outsourcing Management, Contract Management, Process Improvement, Operations Management, Operational Excellence, Business Strategy, Strategic Planning, Cross-functional Team..., Situational Leadership, Customer Service, CRM, Account Management, BPO, Outsourcing, Leadership, Customer Experience, Call Centers, Vendor Management, Management, Financial Services, Coaching, Contact Centers, Customer Satisfaction, Sales, Inbound Marketing, Workforce Management, B2B, Call Center Development, Business Process..., Offshoring, P&L Management, Lead Generation, Customer Retention, Team Management, Negotiation, Strategy, Executive Management, Team Leadership, Contact Center..., IVR, Solution Selling, Professional Services, Analytics, Service Delivery, Transition Management, Performance Management
Education
Muhlenberg College 1989 — 1993
Bachelor of Arts (BA), Business Administration and Management
HILS Leadership Development
Situational Leadership - Service and Support
Advance Consulting - The Consultative Approach
Situational Leadership - Sales
TalentKeepers - Retention Coach
Microsoft May 2014 - Present
Equita Financial and Insurance Services April 2012 - May 2014
Vizcarra Hospitality July 2008 - March 2012
2Turniton.com inc June 2004 - July 2008
Stream International March 2000 - June 2004
Skills
Eagle Scout, Chef, Security Clearance, Troubleshooting, Leadership, Team Leadership, Cooking, Inventory Management, Software Documentation, Customer Satisfaction, Program Management, VoIP, Management, Networking, Technical Support, Project Management
Education
ITT Technical Institute-Richardson 2004 — 2006
Bachelor's degree, Computer Science, 3.72
PacifiCorp 2013 - Present
Freedom Computer Services January 2005 - Present
Yahoo Small Business September 2008 - November 2013
Stream International September 2007 - September 2008
Pizza Hut NPC October 2006 - December 2007
Radio Shack 1997 - 2003
Mt. Hood Community College January 1994 - January 1996
Skills
Forensic Analysis, Change Management, Project Management, Technical Support, Vulnerability Assessment, Security Incident..., DNS Administration, User Access Management, Web Analytics, TCP/IP, Content Filtering, Team Management, Hardware Diagnostics, Network Security, System Administration, Troubleshooting, Business Intelligence..., Cisco Security, Creative Insights, Cultural Diplomacy, Information Security, Microsoft Exchange, Root Cause Problem..., Systems Analysis, Unified Communications, Unified Modeling..., VLAN, Web Logic, Windows Sharepoint..., WordPress, Networking, Collaborative Problem..., Continuous Process..., Persuasive Presentations, Linux Server, Windows Server 2012, Active Directory, Log Analysis, LDAP Administration, Security, Training, Leadership, Windows Server, Customer Service, Microsoft Office
Education
Western Governors University 2013 — 2015
Bachelor of Science (B.S.), Information Technology Security, Junior
Mount Hood Community College 1993 — 2005
Associates, General Studies
Mt. Hood Community College 2003 — 2004
General Studies, Science
Centennial High School 1988 — 1992
None, High School
U.S. State Department 2005 - Present
Portland Development Commission 2000 - 2004
Portland Urban Planning Department March 1999 - February 2000
The Big Network February 1998 - March 1999
The 3DO Company September 1996 - January 1998
Stream International September 1995 - September 1996
Skills
Government, Sustainable Development, Urban Planning, Policy Analysis, Foreign Policy, Diplomacy, Public Policy, Human Rights, Politics, International..., Economic Development, International Relations, Political Science, International Security, Public Diplomacy, Civil Society, Capacity Building, Democracy, Foreign Affairs
Education
Macalester College 1991 — 1994
BA, Political Science and Government
LLS 2004 — 2004
Certificate, Hindi
Portland State University 2003 — 2003
Real estate financing classes
Testimony Of Praise Ministries 2014 - Present
Organo Gold 2011 - Present
Conn's July 2008 - January 2009
AT&T Mobility September 2007 - May 2008
Stream International January 2007 - April 2007
DPI January 2006 - October 2006
Wireless Retail June 2002 - July 2005
Public Storage July 2000 - May 2002
Skills
Training, Sales, Team Building, Customer Service, Mentoring, Account Management, Budgets, Coaching, Direct Sales, Entrepreneurship, Event Planning, Inventory Management, Customer Satisfaction, Leadership Development, Management, Marketing, Microsoft Word, Negotiation, New Business Development, Project Planning, Public Speaking, Sales Management, Recruiting, Sales Process, Retail, Small Business, Social Networking, Strategic Planning, Team Leadership, Teamwork, Leadership, Call Centers, Public Relations, Business Planning
Education
Milwaukee Graphic Arts Institute 1995 — 1996
Graphic Arts
Milwaukee Area Technical College 1991 — 1992
Criminal Psychology
Stream International May 2009 - August 2009
Pacific University Admissions Office March 2008 - May 2008
E-Telecare January 2006 - August 2007
Baskin Robbins January 2004 - September 2005
Education
Accomplishments at Pacific University
Metropolitan Arts Institute
Arts High School, emphasis on Creative writing courses and Visual Arts
Pacific University
Honors, Anthropology
Eaton Electrical January 2008 - March 2010
Eaton Electrical February 2007 - January 2008
Stream International October 2005 - September 2006
Skills
PCB design, Windows, Electronics, C++, HTML, Manufacturing, Microcontrollers, CCNA, Microsoft Office, AutoCAD
Education
Instituto Tecnologico Las Americas 2008 — 2009
Electrical Controls and PLC, Electrical
Instituto Tecnológico de Santo Domingo 2002 — 2008
Electronic And Communications Engineer, Engineer
Pegasus Solutions July 2014 - Present
Piccerelli, Gilstein & Company, LLP 2012 - 2014
Blu Homes 2012 - 2012
EMC 2011 - 2011
Ocean Spray Cranberries 2011 - 2011
Sullivan & Company CPA's LLP 2006 - 2010
Joseph Trecarichi CPA 2000 - 2006
Stream International 2000 - 2002
Elcom International, Inc 1995 - 1999
LTX Corporation 1990 - 1995
Skills
Tax Software, Tax, Corporate Tax, Accounting, Income Tax, Tax Accounting, Tax Preparation, General Ledger, Multi-state tax returns, Multi-State Sales Tax, ASC 740, International Tax, Internal Audit, FIN 48, Sales Tax, S Corporations, CPA, Use Tax, Fixed Assets, Tax Research, Tax Law, Tax Returns, Sales & Use Tax, State Tax, Partnership Taxation, IRS
Education
Northeastern University 1982 — 1987
Bachelor of Science (B.S.), Accounting and Management
Medicity February 2012 - Present
Boston Software Systems October 2005 - May 2012
Mage Technologies Group October 2004 - October 2005
Collins Medical, Braintree, MA 1999 - 2004
Xtreme Computing January 1998 - October 2000
Stream International 1995 - January 1998
Skills
Microsoft SQL Server, Visual Basic, C#, Databases, VB.NET, Visual Studio, ASP.NET, SQL, C++, HTML, HL7, Java, XML, Windows, VBA, IIS, Database Design, Visio, Eclipse, iOS development, T-SQL, ASP, Visual C#, Xcode, RESTful WebServices, AllScripts Pro, GE Centricity, e-MDs, eClinical Works, Greenway, NextGen, Meditech, McKesson STAR, IDX Term, Reflections, Sage Vitera, Amazing Charts, Onco EMR, Elekta Mosaiq, STI Chartmaker, Athena, Lambda Expressions, LINQ
Education
New England Institute of Technology 1993 — 1995
Cambridge Health Alliance August 2008 - June 2015
Cambridge Health Alliance November 2004 - August 2008
Cambridge Health Alliance May 2000 - November 2004
Boston Biomedica, Inc. January 1997 - May 2000
Stream International January 1993 - January 1997
NYNEX Business Information Systems January 1985 - January 1989
Skills
Management, Team Leadership, Team Building, Performance Management, Process Improvement, Software Documentation, Troubleshooting, Data Center, Microsoft Licensing, Healthcare Information..., HIPAA, Hospitals, EHR, Visio, Storage Systems, Virtualization, Decision Making, Vendor Relationship..., Contract Management, Enterprise Storage, hp storage, IT Infrastructure..., Epic Systems, Meditech
Education
Northeastern University
Bachelor of Science (B.S.), Technical Communications, Cum Laude
Wentworth Institute of Technology
Associate's degree, Electronic Engineering Technology
CDW March 2013 - Present
PlumChoice February 2011 - March 2013
Camp, Dresser, and McKee Inc October 2007 - February 2011
Harte-Hanks January 2006 - October 2007
Comverse\EDS July 2001 - June 2005
Northeastern University January 2000 - July 2001
STREAM INTERNATIONAL July 1999 - December 1999
Skills
Servers, SaaS, VMware Infrastructure, Windows Server, Virtualization, Citrix Metaframe, VMware, Data Center, Disaster Recovery, SAN, Microsoft Exchange, System Deployment, NetApp Filers, Hardware, Network Security, HP, Active Directory, Troubleshooting, Windows, System Administration
Education
New England Conservatory of Music 1983 — 1988
BM
NetApp University 2013 — 2013
Northeastern University
VMware Education
New Horizons Computer Learning Center
Red Hat January 2015 - Present
Cisco Systems November 2008 - December 2014
Cisco Systems December 2005 - November 2008
Cisco Systems January 2004 - December 2005
Coriolis Networks 2000 - 2004
Alpine Computer Systems January 2000 - December 2000
Microcom, Inc (Acquired by Hewlett-Packard) January 1997 - January 2000
Stream International January 1996 - January 1997
Millipore February 1992 - January 1994
Skills
Cisco Technologies, Security, TCP/IP, Networking, VPN, Leadership, Cloud Computing, Network Architecture, Team Building, Software Quality..., QA Engineering, Enterprise Software, IPSec, Quality Improvement, Project Management, Quality Assurance, Product Management, Network Security, Software Engineering, Customer Experience, Agile & Waterfall..., Process Improvement, Coaching & Mentoring, Software Development, Test Management, Customer Engagement, Strategic Planning, Team Leadership, Red Hat Linux
Education
Newbury College
Computer Science, GPA 3.85 / 4.0
Portland Community College September 2011 - Present
KMRH Labs March 2012 - Present
Five R. Two D. Inc. December 1998 - Present
TriQuint Semiconductor June 2008 - December 2013
Maxim Integrated Products July 2006 - June 2008
Portland Community College October 2005 - June 2006
Daktronics June 2005 - September 2005
Stream International July 1999 - June 2004
US Navy August 1994 - August 1997
Skills
Electronics, Testing, PCB design, Debugging, Hardware, Troubleshooting, Semiconductors, Engineering, Electrical Engineering, Analog, Programming, IC, Circuit Design, Analog Circuit Design, Mixed Signal, Teaching, Communication, Interdisciplinary..., Software Documentation, Program Management, Technical Support, Cross-functional Team..., Leadership, Education, Training, Project Management
Education
Portland State University 2013 — 2015
Master of Science (MS), Electrical and Electronics Engineering
Oregon Institute of Technology 2006 — 2008
BS EET
Portland Community College 2004 — 2006
AAS EET
Aloha High School 1991 — 1994
HS Deploma
Sears, Roebuck and Co. March 2003 - Present
Stream International July 2000 - May 2003
Skills
Customer Service, Retail, Merchandising, Microsoft Word, Microsoft Office, Sales
Education
LeMoyne-Owen College 1994 — 1999
Bachelor's degree, Computer Science
Wild Birds Unlimited, Inc. June 2011 - Present
Wild Birds Unlimited, Inc. September 1996 - June 2011
Stream International February 1994 - October 1996
Skills
Integration, Business Intelligence, Microsoft SQL Server, Business Process, Virtualization, IT Management, Team Leadership, IT Strategy, Project Management, SharePoint, Disaster Recovery, Active Directory, Vendor Management, Management, SDLC, Business Analysis, Data Warehousing, Enterprise Architecture, ERP, Software Project..., Solution Architecture, Software Documentation, Information Technology, Training, Security, Business Process..., Databases, Program Management, Windows Server, IT Operations, VoIP, Visio, IT Service Management, Process Improvement, SQL, ITIL, Requirements Analysis, Data Center, Networking, Cloud Computing, SaaS, Telecommunications, Cross-functional Team..., PMP, Enterprise Software, E-commerce, Change Management, Software Development, Requirements Gathering, Project Portfolio...
Education
Indiana Wesleyan University
Masters of Science, Management
University of Indianapolis
Bachelors, Management Information Systems
Boston Scientific June 2008 - Present
EMC June 2006 - June 2008
AstraZeneca 1999 - 2005
Boston Scientific 1996 - 1999
Stream International 1993 - 1996
Skills
Active Directory, Microsoft Exchange, Disaster Recovery, VMware, Virtualization, Windows Server, Enterprise Architecture, SharePoint, Data Center, Cloud Computing, Integration, Servers, VMware ESX, IIS, TCP/IP, Cisco Technologies
Education
Malden High School 1981 — 1984
Malden High School
Northeastern University
Titan Technology Distribution May 2015 - Present
Western States Lodging June 2014 - May 2015
Amazon November 2013 - March 2014
Yahoo! May 2013 - September 2013
Xerox February 2013 - May 2013
Marsee Foods September 2012 - December 2012
Hilton Downtown Portland August 2012 - September 2012
Florio Bakery July 2012 - August 2012
Stream International May 2010 - December 2011
Telvista, Inc April 2009 - March 2010
Skills
Public Speaking, Management, Cooking, Baking, PowerPoint, Training, Sales, Small Business, Microsoft Word, Social Media Marketing, Technical Support, Retail, Administrative..., Microsoft Office, Team Building, Marketing, Microsoft Excel, Restaurants, QuickBooks, Networking, Facebook, Invoicing, Customer Service, Creative Writing, Merchandising, Pastry, Legal Writing, 10 Key, Remote Access, Hospitality
Education
Le Cordon Bleu College of Culinary Arts-Portland 2011 — 2012
Certificate, Patisserie & Baking
New York Law School 1986 — 1989
J.D, Law
Baruch College 1979 — 1981
B.B.A, International Marketing
New York City Community College 1975 — 1977
A.A.S, Retail Business Management
Art & Design
Art & Design
Semtech (Triune) January 2013 - July 2015
Texas Instruments February 2006 - January 2013
Maxim Integrated Products 1998 - 2006
Cyclix Engineering March 1997 - February 1998
Stream international June 1995 - March 1997
Skills
Characterization, Test Engineering, ATE Engineer, Semiconductor..., VLCT, Maverick, Magnum, Eagle, Teradyne J750, Semiconductors, Testing, PCB design, Hardware, Mixed Signal, Altium Designer, Mentor Graphics, DOE, New Product Development, Microsoft Visual Studio..., Analog, IC, Product Engineering, ASIC, CMOS, SoC, DFT, Analog Circuit Design, PCB Design, Debugging, Semiconductor Industry, Electronics, Power Management, Failure Analysis, Product Development, Manufacturing, Engineering Management, Hardware Architecture
Education
Oklahoma State University 1990 — 1995
Electrical Engineering, Computer Engineering
PESJ 1987 — 1989
High School Diploma, Engineering
Pronutria Biosciences 2015 - Present
H R Consulting - Onboard Excellence & Compliance 2008 - 2015
Pulmatrix Inc. 2007 - 2014
Cornerstone 1998 - 2002
Compaq Computer 1996 - 1998
Stream International 1993 - 1995
Apple Computer 1984 - 1993
Skills
Human Resources, Employee Benefits, Recruiting, Program Management, Career Development, Policy, Start-ups, Talent Management, Employee Engagement, Employee Relations, Employee Training, Employee Handbooks, COBRA, Organizational Culture, Outsourcing, Management, Strategy, Biotechnology, Leadership, Marketing, Sales, Leadership Development, Pharmaceutical Industry, Strategic Partnerships
Education
Lesley University
BS, Organization Behavior
Villanova University
Master Certificate, Human Resource Management
Oregon Judicial Department April 2004 - Present
Oregon Judicial Department March 2004 - Present
Stream International April 1999 - March 2004
Stream International March 1999 - March 2004
Skills
Active Directory, Computer Hardware, Customer Service, Databases, Microsoft Office, Public Speaking, Software Documentation, System Administration, Team Building, Technical Support, Troubleshooting, Windows, Windows 7, Windows Server, Microsoft Excel
Education
Oregon State University 1988 — 1997
Oregon State University
Bachelor of Arts; Specialized, English; creative writing and English Literature
Ernst & Young November 1997 - Present
AnimeNEXT/Universal Animation June 2003 - Present
Pearson Education February 1997 - Present
John Wiley and Sons May 2003 - Present
O'Reilly Media January 2010 - Present
Elsevier May 2005 - May 2005
Stream International August 1996 - November 1997
MC2 Corporation August 1995 - August 1996
Data Dynamics Inc February 1993 - August 1995
InfoMagic Inc January 1990 - February 1993
Skills
Windows 7, Fact-checking, Visual Basic, Borland Delphi, .NET, Technical Editing, Operating Systems, XP, Microsoft SQL Server, Microsoft Office, Active Directory, Outlook, Windows, Unix, Hardware, Technical Support, Integration, Software Installation, Visio, SharePoint, Programming, Software Documentation, Access, Windows XP, Management
Education
New Jersey Institute of Technology 1984 — 1986
Don Bosco Tech 1980 — 1984
221 Films August 2007 - Present
Darklight Solutions August 2004 - August 2012
FANUC CNC America August 2005 - November 2009
Cox Communications 2004 - 2005
DF Pray June 2003 - August 2004
eRoom Technology March 1999 - February 2001
Stream International November 1997 - November 1998
Skills
Cinematography, Video Editing, Feature Films, Short Films, Writing, Commercials, Television Production, Film Production, Video Production, Film, Premiere, Integration, Troubleshooting, Photoshop, Security, Mac, Television, Video, Entertainment
Education
New York Film Academy 1998 — 1999
Directing, Writing, Cinematography
Bristol Plymouth Regional Vocational Technical High Scool 1989 — 1994
Schneider Electric January 2014 - Present
Schneider Electric January 2011 - January 2014
APC-MGE February 2009 - January 2011
APC June 1998 - February 2009
American Power Conversion 1998 - February 2009
APC-MGE (Group Schneider) 1998 - February 2009
Stream 1994 - May 1998
Stream International 1994 - 1998
Skills
Software Quality..., Test Management, JIRA, Test Planning, Integration Testing, Enterprise Software, Agile, Testing, Process Development, Process Improvement, WinRunner, Troubleshooting, Teamwork, Remote Team Management, Agile Methodologies, System Testing, Hardware, Quality Assurance, Software Development, SNMP, Software Engineering, Embedded Systems, Unix, Process Simulation, TCP/IP, Virtual Teams, Linux, Integration, Test Cases, Scrum, Test Automation, Agile Project Management, Quality Center, Agile Testing, Selenium, Waterfall, Manual Testing, Software Project..., Performance Testing, Regression Testing, Test Strategy, User Acceptance Testing, Automation, SDLC, Quality Management, Requirements Analysis, Software Documentation, Defect Tracking
Education
Community College of RI 1990 — 1992
AA
Johnson & Wales University
M May 2015 - Present
TELUS December 2007 - Present
Telus Communications Inc December 2007 - Present
Direct Energy October 2005 - December 2007
Direct Energy Essential Home Services October 2005 - November 2007
Multi Channel Communications Inc April 2005 - October 2005
Multi Channel Communications Inc July 2003 - October 2005
Stream International August 2001 - July 2003
Stream International January 2001 - January 2002
Stream International August 2001 - December 2001
Skills
Incident Management, ITIL, Remote Management, Call Center, Vendor Management, Workforce Management, Contact Centre, Process Improvement, Business Process..., Avaya, Customer Experience, Inbound Marketing, Contact Centers, Business Analysis, Change Management, Remote Infrastructure..., Team Leadership, Service Delivery, Operations Management, Customer Satisfaction, BPO, IVR, Process Engineering, Outsourcing, Telecommunications, PMO, Telephony, Technical Support, IT Service Management, CTI, Sla, Negotiation, IT Management, Program Management, Project Planning, Start-ups, Team Management, Integration, Performance Management, Forecasting, CRM, Leadership, Troubleshooting, Resource Management, Strategic Planning, Cross-functional Team..., Capacity Planning, Management, Team Building, PMP
Education
Loyalist 1998 — 2001
Technology Diploma, Chemical Engineering
Loyalist College 1998 — 2000
Chemical, Engineering Technology; Business Administration; Agricultural Engineering Technology
Kemptville College 1995 — 1996
NW Natural November 2012 - Present
ISACA Willamette Valley Chapter 2010 - Present
Trailhead Credit Union 2004 - Present
NW Natural May 2007 - November 2012
NW Natural November 2004 - May 2007
NW Natural March 2000 - November 2004
Harland Financial November 1997 - March 2000
CFI Corporation (John Harland Financials) 1997 - 2000
Stream International 1995 - 1996
Skills
Data Analysis, Spreadsheet Design, Investigations, Access, Accounting, Analysis, Auditing, Budgets, CISA, Databases, Financial Analysis, Financial Reporting, Finance, Financial Risk, Forecasting, Governance, Internal Controls, Leadership, Policy, Private Investigations, Process Improvement, Risk Assessment, Risk Management, SAP, Sarbanes-Oxley, Security Audits, Spreadsheets, Sarbanes-Oxley Act, Visio
Education
Marylhurst University 2002 — 2004
MBA, Business
Portland State University 1991 — 1997
BS, Sociology
Intel Security April 2014 - Present
General Aluminum February 2012 - November 2013
Genesis10 June 2011 - February 2012
Metroplex Networking Services July 2007 - February 2012
AT&T Internet Services June 2004 - March 2008
Telvista 2003 - 2004
Stream International June 2000 - August 2003
Skills
Wireless Networking, Active Directory, Technical Support, Cisco Technologies, Servers, Network Administration, Firewalls, Networking, Disaster Recovery, Help Desk Support, Windows, Microsoft Operating..., Business Networking, iPhone, iPad, Cisco Networking, Cisco Wireless, Virtual PC, Hardware, Operating Systems, Microsoft Exchange, Home Networking, Windows Networking, System Administration, Computer Hardware, Internet Troubleshooting, Remote Troubleshooting, Wireless Routers, Broadband Networks, Broadband Access, IP, Cisco Routers, Wireless Access, Virtualization, Cisco MDS SAN switches, IIS, Virtual Teams, Microsoft DNS, DHCP, Team-oriented, HP Server Hardware, HP Procurve, Winterm, Embedded Systems, Embedded Software, Access Points, Remote Desktop, Desktop Computers, Desktop Deployment, Service Desk
Education
IT Technical Institute 2011 — 2013
CNS
ITT Technical Institute-Richardson 2011 — 2013
Associate's degree
Dell Certified 2007 — 2013
4.0
Stream University 2000 — 2003
Associate's degree
W. H. Adamson 1976 — 1979
Certification
Lesley University May 2002 - Present
Instinctive AKA eRoom June 1997 - September 2001
eRoom Technology, Inc. 1997 - 2001
Corporate Software June 1993 - June 1997
Stream International 1995 - 1997
Intel June 1982 - June 1993
Education
Northwestern University - Kellogg School of Management 1979 — 1982
Swarthmore College 1973 — 1977
BA, Political Science
Microsoft October 2008 - Present
Volt Technical Resources (Microsoft) November 2007 - October 2008
Adobe Systems July 2007 - August 2007
Adobe Systems October 2003 - June 2007
Manpower (Adobe) March 2003 - October 2003
Stream International April 1998 - March 2003
Skills
MSBuild, Object Oriented Design, Perl, JavaScript, C#, SQL, C++, Perforce, Scrum, Agile Methodologies, Network Administration, Technical Support, Operating Systems, UML, Powershell, Agile Project Management, Technical Writing, OOP, Testing, C, Network Design, Network Architecture, Network Security, Project Management, Debugging, Java, Git, Team Foundation Server, NuGet
Education
University of Washington 2005 — 2006
C++ Certificate
University of Washington 2004 — 2005
Linux Administration Certificate
University of Puget Sound 1992 — 1994
Portland State University 1991 — 1992
Pepperdine University 1990 — 1991
Project Knowledge, LLC July 2014 - Present
Haemonetics July 2013 - July 2014
Haemonetics October 2009 - July 2013
Mercury Computer Systems October 2007 - October 2009
Investors Bank and Trust July 2006 - September 2007
Teradyne, Inc August 2004 - July 2006
Stream International August 2000 - August 2004
Stone & Webster November 1998 - July 2000
Teradyne Inc May 1988 - November 1998
Skills
PL/SQL, Oracle E-Business Suite, OBIEE, Financials, Learning Management, Oracle Applications, SQL, Unix, Oracle, Cross-functional Team..., ERP, Oracle HR, Business Intelligence, Supply Chain, Project Management, Testing, Oracle Discoverer, Software Documentation, Enterprise Software, Requirements Analysis
Education
Northeastern University 1993 — 1998
BSBA
Warner Bros. Games April 2012 - Present
Warner Bros Games Turbine December 2010 - April 2012
A. T. Orr Consulting March 2008 - December 2010
WBEM Solutions September 2003 - February 2008
Art Technology Group June 1998 - September 2002
Stream International October 1993 - June 1998
Skills
Software Development, Agile Methodologies, Scrum, XML, Software Engineering, Enterprise Software, Java, SaaS, Web Services, Integration, Web Applications, JavaScript, SOA, Cloud Computing, C#, Software Project..., SQL, Mobile Applications, Agile Project Management, Distributed Systems
Education
McGill University 1988 — 1993
B. Eng, Mechanical Engineering/Automation
St. Sebastian's 1984 — 1988
High School Diploma
Mirantis September 2015 - Present
Red Hat October 2014 - September 2015
Intel Corporation January 2013 - October 2014
Intel Corporation April 2010 - January 2013
Intel Corporation April 2008 - April 2010
Intel Corporation April 2007 - April 2008
Edgelink June 2006 - March 2007
Infocus Corporation May 2004 - June 2006
Stream International October 2002 - May 2004
Skills
Device Drivers, Linux Kernel, Linux, Shell Scripting, Software Development, C, Software Engineering, PCIe, Debugging, Bash, Kernel, Perl, Embedded Systems, Intel, TCP/IP, Unix, Unix Shell Scripting, X86, Agile Methodologies, Software Design, Virtualization, LAN, Hardware, Operating Systems, Testing, Local Area Network, Ethernet, FreeBSD, Computer Architecture, Embedded Software, Open Source, Embedded Linux, Multithreading, Assembly, Agile
Education
Oregon Institute of Technology 1995 — 2006
Bachelor of Science, Software Engineering
Macgurn Business Technology March 2009 - Present
Sagacity Media April 2007 - November 2008
Portland Monthly Magazine 2007 - November 2008
Seattle Metropolitan Magazine 2007 - November 2008
Cascade Computer Maintenance, Inc. November 2001 - April 2007
Stream International March 1998 - June 2001
Education
Oregon State University 1991 — 1993
Southern Utah University 1988 — 1991
Business
Wealth Management Systems, Inc (WMSI) May 2012 - Present
Fleishman-Hillard September 2009 - August 2011
Fleishman Hillard Digital June 2007 - September 2009
Euro RSCG 4D March 2000 - May 2007
Tufts University November 1999 - March 2000
Lucent Technologies November 1998 - October 1999
Stream International July 1998 - November 1998
Skills
User Experience, CSS3, jQuery, HTML 5, HTML emails, Web Analytics, User Interface, Digital Strategy, CSS, Web Applications, HTML, XHTML, Databases, User Interface Design, Web Development, JavaScript, Email Marketing, SEO, CMS
Education
Clark University Computer Career Institute 1999 — 1999
Certificate
Massachusetts College of Liberal Arts 1993 — 1997
Bachelor of Arts (B.A.)
EMD Serono Head of US MS ControllingGenzymeJuly 2014 - Present
Serono Laboratories Inc 2002 - July 2014
Stream International 1997 - 2002
Bhering Diagnostics 1994 - 1997
Augat 1989 - 1992
Education
Northeastern University 1984 — 1989
Stream January 2006 - Present
Stream International 2004 - Present
Stream Global Services January 2006 - January 2013
Education
New England College 1990 — 1994
Signature Consultants March 2014 - Present
Northeastern University September 2006 - October 2013
Independent Scentsy Consultant October 2011 - February 2013
Federal Home Loan Bank of Boston March 2005 - September 2005
Stream International 1994 - 2004
Skills
Active Directory, Blackberry, Windows, Microsoft Office, Exchange 2007, Microsoft Exchange, SharePoint, Windows Server, System Administration, Customer Service, Disaster Recovery, Windows 7, Android, Software Documentation, Technical Support, Process Improvement, Troubleshooting, Call Centers, Outlook, ITIL, Servers, VPN, Hardware, Computer Hardware, Access, HTML, Blackberry Enterprise...
Education
Northeastern University 2005 — 2011
BS, Information Technology
University of Oklahoma 1990 — 1992
IBM November 2012 - Present
IBM July 2010 - Present
IBM July 2007 - July 2010
IBM December 2005 - June 2010
IBM 2006 - 2009
IBM Rational Software January 2007 - January 2008
Bowstreet 2000 - 2006
Bowstreet January 2000 - December 2005
Talisma 2000 - 2004
Stream International 1998 - 2000
Skills
Mobile Technology, Visionary, WebSphere Portal, Websphere, SOA, Portals, Application Development, Lotus, WebSphere Application..., Cloud Computing, Integration, Software Development, Web Content Management, Architecture, Web Development, Social Business, E-commerce, Enterprise Software, Content Management, Business Management, Web Experience Factory, Portlet Standards, Mobile, Mobile Applications, Web Analytics, Team Leadership, Collaboration Solutions, Workflow, BPM, eForms, Sales Management, Operations Management, Mobile Devices, Marketing Analytics, Portal Technologies, Worklight, Responsive Design, Multi-channel, Customer Experience..., Multi-Channel Commerce, Marketing Strategy, Middleware, Solution Architecture, Multi-channel Marketing, Social CRM, Business Intelligence, Pre-sales, Enterprise Architecture, Go-to-market Strategy, Java Enterprise Edition
Education
Nichols College 1979 — 1983
MIS and Accounting
HealthHelp September 2006 - Present
HealthHelp January 2006 - Present
Fishnet NewMedia LLC January 2000 - January 2006
Fishnet NewMedia May 2000 - November 2005
Stream International January 1999 - January 2000
Skills
Windows Server, Active Directory, Dell PowerEdge Servers, Microsoft Exchange, Qualys, DNS management, WAN/LAN
Education
New England Institute of Technology 1985 — 1987
Associate of Science (A.S.), Mechanical Engineering
Analog Devices August 2007 - Present
Boston University June 2002 - August 2007
Stream International 1994 - 2007
genetic anomalies 2000 - 2002
vipah 1997 - 2000
brooktrout 1997 - 1997
stream 1994 - 1997
corporate software 1994 - 1997
Corporate Software/Stream International 1994 - 1997
Skills
C#, C++, Databases, Microsoft SQL Server, Technical Support
Education
Boston University
Master's degree, Computer Science
University of Massachusetts Boston 1990 — 1994
BA, Computer Science
Massasoit Community College 1988 — 1990
AS, Computer Science
avon high school 1984 — 1988
Windward Advisory Group 2007 - Present
Community Hospice of Bergen County 2010 - Present
Various Non-Profits 2007 - Present
Volunteer Center of Bergen County January 2007 - 2012
Dell 2001 - 2004
Plural, Inc. 1997 - 2001
Stream International 1996 - 1997
AQUA Software Products 1991 - 1996
Direct Technology 1991 - 1993
Skills
C#, Business Analysis, Microsoft Office, Access, Visual Basic, Software Design, Databases, Strategic Planning, Microsoft SQL Server, Enterprise Architecture, SDLC, SQL, Software Development, Visio, Cloud Computing, Software Project..., IT Strategy
Education
William Paterson University 2013 — 2016
Master's, Applied Sociology
Rutgers, The State University of New Jersey-New Brunswick 1989 — 1990
New York University 1985 — 1989
Bachelors, Computer Science
Symantec July 2011 - Present
RhodeWork Photography 2002 - Present
Symantec Corporation June 2007 - June 2011
Symantec Corporation August 2005 - August 2006
Stream International July 2002 - August 2005
ECE 2002 - 2005
Skills
Technical Support, Security, Operating Systems, Databases, Firewalls, Photography, Antivirus, Cloud Computing, Salesforce.com, Virtualization, Agile Methodologies, Partner Management, Professional Services, Product Management, Linux, Unix, Enterprise Software, VMware, HTML, Account Management, CRM, Scrum, Windows, SaaS, Mobile Devices, CSS, User Experience, Data Center, XML
Education
McKenzie High School 1994 — 1998
Diploma
Lane Community College
South Texas Computer Consulting April 2009 - Present
Consert October 2011 - October 2012
TechnoSource November 2009 - October 2011
Effective Resources July 2007 - January 2009
Services, Caremark September 2000 - July 2007
Stream International March 1995 - September 2000
Skills
Windows Server
Education
Midwestern State University
Bachelors; Associate of Science, Information Systems; Medical Laboratory Technology
Fidelity Investments November 2000 - Present
Stream International November 1999 - November 2000
Education
Plymouth State University
Adobe Systems June 2008 - Present
Brick House Soccer June 2009 - December 2011
Brainful Productions April 2010 - July 2011
Hydrochloric Candy July 2008 - July 2009
Adobe Systems Incorporated September 2004 - May 2008
Creativecow.net 2004 - 2006
Stream International 1999 - 2004
Skills
Adobe After Effects, Adobe Photoshop, Video Editing, Usability Testing, Integration Testing, Black Box Testing, Photoshop, After Effects, Digital Video, Technical Writing, Premiere, Adobe Creative Suite, OS X, Motion Graphics, Video, Post Production, Animation, Digital Photography, Film, Sound, Photography, Web Development
Education
University of Washington 2010 — 2011
Certificate, Software Testing
Oregon Institute of Technology 1997 — 1999
Software Engineering
ACH Food Companies September 2010 - Present
Volvo IT September 2008 - September 2010
International Paper February 2006 - September 2008
International Paper May 2004 - February 2006
Estimating4u.com 2002 - 2002
Stream International 2000 - 2002
Skills
SAP Netweaver, SAP BI, SAP, ABAP, SAP R/3, SAP ERP, Windows, SAP BW, Troubleshooting, Active Directory, ECC, SAP Basis, SD, Oracle, Solaris, SAP Portal, SAP Implementation, Microsoft SQL Server, AIX, HP-UX, DB2, Linux, IBM AIX
Education
Louisiana State University 1997 — 1998
Computer Engineering.
Yahoo! July 2013 - Present
Kaiser Permanente September 2012 - May 2013
Con-way Enterprise Services July 2007 - September 2010
Xerox December 2005 - March 2007
Sitel Corporation July 2003 - December 2005
Stream International April 2000 - June 2003
Skills
Troubleshooting, Active Directory, Technical Support, Testing, Operating Systems, DNS, SDLC, Hardware, VPN, Software Installation, Networking, SQL, Crystal Reports 10.0, Relational Databases, Electronic Health..., Customer Service, Printers, Quality Assurance, Software Documentation
Education
Oregon Institute of Technology 2011 — 2013
Bachelor of Science, Information Technology/Health Informatics, 3.42
University of Phoenix 2002 — 2005
Bachelor of Science, Information Technology, 3.48
Portland Community College 1998 — 2000
Associate of Science (AS), Computers, 3.16
Portland Community College
Associate of Applied Science, General Studies, 3.2
BC Liquor Distribution Branch October 2014 - Present
PQA April 2012 - October 2014
Coast Capital Savings January 2011 - March 2012
City of Burnaby May 2010 - December 2010
QALabs/ UST Global February 2007 - May 2010
Alderwoods Group Inc. March 2004 - February 2007
Stream International May 2002 - February 2004
Loewen Group December 2001 - February 2002
Far East Bank/Bank of the Philippine Islands October 1996 - September 2001
Skills
Quality Assurance, Testing, User Acceptance Testing, Test Management, QTP, Test Cases, Software Quality..., Requirements Analysis, Test Automation, Agile Testing, Test Planning, Requirements Gathering, Agile Methodologies, Manual Testing, SQL, Software Project..., Business Requirements, Regression Testing, Performance Testing, SDLC, JIRA, Integration Testing, Project Planning, Test Strategy, Scrum, Exploratory Testing, Selenium, Unix, Bug Tracking, Integration, Test Execution, Team Management, Waterfall, System Integration..., LoadRunner, Functional Testing, Defect Tracking, Release Management, Test Estimation, XML, SharePoint, ISTQB, Load Testing, Mercury QuickTest Pro, Risk Based Testing, Black Box Testing, Web Testing
Education
Polytechnic University of the Philippines 1992 — 1996
Bachelor's Degree in Computer Science
Nexient Technologies
Business Analysis, Project Management
Pacific Office Automation November 2004 - Present
NetIQ/WebTrends Corporation June 2003 - September 2004
ADP June 1996 - April 2002
Stream International January 1995 - January 1996
Skills
Windows Server, Microsoft Exchange, Storage Area Networks, Software Licensing, Symantec Backup, Symantec Endpoint..., Purchasing, SaaS, Windows 7, Troubleshooting, Virtualization, IIS, IT Operations, SSL Certificates, Servers, Datacentres, Office 365, Active Directory, Microsoft SQL Server, System Administration, Microsoft Technologies, IT Strategy, Budgets, High Availability..., Purchasing Negotiation, Licensing Negotiations, Hardware, Technical Support, Unix, Data Center
Education
Oregon State University 1994 — 1995
Western Oregon University 1993 — 1994
Linn-Benton Community College 1991 — 1993
The TJX Companies, Inc July 2010 - Present
TJX September 2007 - July 2010
Perot Systems February 2007 - August 2007
Frictionless Commerce September 2000 - August 2001
Sybase 1998 - 2000
Stream International 1997 - 1999
Skills
Technical Support, Vendor Management, Disaster Recovery, ITIL, Lotus Notes, SDLC, Active Directory, XML, Software Documentation, SharePoint, IT Management, Troubleshooting, IT Operations, Information Technology, Visio
Education
University of Massachusetts Lowell 2001 — 2003
BSBA, MIS and Management
Northeastern University 1993 — 1995
Computer Science
Fiserv EFT April 2010 - Present
Yahoo! October 2006 - June 2009
Stream International 2003 - 2006
Associated Administrators 1997 - 2001
Consolidated Freightways 1986 - 1996
Education
Judson College 1974 — 1976
POOLCORP June 2009 - Present
POOLCORP May 2007 - December 2011
Gilsbar, Inc April 2006 - January 2007
Kinder Haus Montessori School November 2005 - April 2006
Countrywide Home Loans July 2004 - October 2005
Cymbal October 2003 - April 2004
Cox Communications July 2002 - September 2003
Stream International September 2001 - July 2002
Stream International June 1999 - September 2001
Stream International August 2000 - December 2000
Skills
Project Management, Telecommunications, SQL, Business Analysis, Visio, SharePoint, Vendor Management, Process Improvement, Call Centers, Management, Training, Program Management, Analysis, Supply Chain, Software Documentation, Networking, Databases, Team Building
Education
Penn State University 1992 — 1996
BA, International Politics
J.Jill November 2014 - Present
Clean Harbors April 2010 - October 2014
Webtrix April 2006 - April 2010
Edison Mission Energy May 2000 - May 2006
Marine Optical Group April 1999 - April 2000
Stream International August 1998 - April 1999
Skills
T-SQL, VB.NET, WCF, LINQ, Microsoft SQL Server, ASP.NET, TFS, ASP, Silverlight, XML, SQL, Software Development, ADO.NET, ASP.NET MVC, JavaScript, C#, Database Design, .NET, Databases, Web Services, AJAX, Stored Procedures, Web Development, CSS, jQuery, Web Applications, Programming, HTML, Web Design, WPF, Entity Framework, Requirements Analysis, ASP.NET AJAX, Windows Services, WCF Services, Agile Methodologies, Test Driven Development, Visual Studio, SOA, Design Patterns, SQL Server, Problem Solving, PSM
Education
Northeastern University
Foundation for MetroWest November 2005 - Present
Stream International 1990 - 1998
Corporate Software 1990 - 1995
Ashton-Tate 1986 - 1989
Softbridge Microsystems 1984 - 1986
Software International 1983 - 1984
Interactive Data Corporation 1976 - 1983
Skills
Strategic Planning, Fundraising, Program Management, Leadership Development, Start-ups, Community Engagement, Public Policy, Public Relations, Public Speaking, Community Outreach, Organizational..., Strategy, Strategic Partnerships, Community Development, Entrepreneurship, Strategic Communications, Event Management
Education
New England College 1972 — 1976
State Street June 2012 - Present
Boston University October 2009 - June 2012
P&G - Gillette June 2003 - October 2007
The Gillette Company 2003 - 2007
Stream International October 2000 - December 2002
Skills
Internal Communications, Messaging, Internal & External..., Collateral, Marketing Strategy, Communication Training, Crisis Communications, Corporate Communications, Strategic Communications, Speech Writing, Online Communications, Newsletters, Press Releases, Web Content, Copywriting, Intranet, Program Management
Education
Northeastern University 1981 — 1986
Bachelor of Science (BS), Marketing
Infusion January 2015 - Present
Platform Houston August 2013 - Present
Microsoft November 2011 - January 2015
Microsoft July 2008 - November 2011
Microsoft November 2005 - July 2008
Geniant December 2003 - November 2005
GAF-Elk 2001 - 2003
Technium 1997 - December 2001
Stream International 1995 - 1997
Skills
Microsoft Exchange, Windows Server, Analytics, Technical Presentations, Customer Presentations, Strategy, Business Strategy, IT Strategy, Sales, Cloud Computing, Strategic Planning, Enterprise Mobility, Mobility Strategy, Big Data, IT Operations, Business Analysis, Private Cloud, Strategic Agility, Telecommunications, SaaS, Virtualization, Enterprise Software, Mobile Devices, Microsoft Technologies, Enterprise Architecture, Pre-sales, Business Intelligence, Hybrid Cloud
Education
Norwich University 2009 — 2011
Masters, Military History
University of Phoenix 2004 — 2008
Bachelors of Arts, Business
1800flowers.com August 2008 - Present
Stream 1994 - 2008
Stream International 1994 - 2008
Central Point Software 1990 - 1994
Skills
Forecasting, Project Planning, Microsoft Excel, Workforce Management, Call Center, Analysis, Training, Performance Management, Avaya
Education
Marylhurst University 2000 — 2003
MBA, Organizational Communication, General
University of Oregon
Bachelor's degree
Insight Global October 2015 - Present
Vertex Business Services December 2011 - October 2014
Bank of America April 2009 - December 2010
Countrywide 2005 - March 2009
AdvancePCS 2000 - 2004
KPMG 1998 - 2000
Stream International 1994 - 1998
Education
Louisiana Tech University 1988 — 1993
BS, Management Information Systems
Ruston High School 1984 — 1988
DTCC December 2007 - Present
Nokia Siemens Networks May 2006 - December 2007
JCPenney October 2005 - May 2006
IBM Global Services March 2005 - October 2005
Fidelity Investments March 2000 - November 2004
Stream International September 1999 - March 2000
Shaw's Supermarkets April 1997 - September 1998
Skills
Data Center, Shell Scripting, Cisco Technologies, SQL, Networking, Software, Microsoft Office, Customer Service, Remote Desktop, Web Design, TSM, Compaq, Solaris, AIX, Linux, Team Leadership, Servers, Unix, IBM AIX, Disaster Recovery, Troubleshooting, System Deployment
Education
University of Phoenix 2002 — 2003
None, Bachelor of Science in Information Technology
Northeastern University 1997 — 1998
None, Information Technology
RealPage, Inc. September 2012 - September 2014
Laine Anderson Photography March 2004 - May 2010
The Richards Group September 2002 - January 2005
Wisenbaker Builder Services June 2001 - September 2002
Micron Technology November 1998 - May 2001
Stream International May 1996 - November 1998
Walden Residential May 1993 - May 1996
Skills
Photoshop, Family Photography, Corporate Headshots, Microsoft Office, FileMaker, InDesign, Typing, 10 Key, Apple, SAP, Dreamweaver, Administrative..., Visio, Training, Databases, Customer Service, Headshots, Time Management, Human Resources
Education
Digital Training and Designs, Inc. 2005 — 2005
Adobe Photoshop CS
Lamar University 1991 — 1993
General Studies
West Brook Senior High School 1987 — 1991
3.75
Amazon October 2014 - Present
Amazon Customer Service May 2013 - September 2014
Amazon October 2010 - May 2013
Yahoo! January 2010 - October 2010
Yahoo February 2007 - January 2010
Stream International December 1997 - December 2006
Stream International 2002 - 2006
Skills
Customer Experience, Customer Service, Program Management, Project Management, Strategy, Operations Management, Team Management, Team Leadership, Leadership, Call Center, Management, Analytics, Customer Satisfaction, Process Improvement, Service Delivery, Forecasting, Business Planning, Change Management, Performance Management, Product Management, Training, Outsourcing, Team Building, Continuous Improvement, Budgets, Vendor Management, Cross-functional Team..., CRM, Finance, Enterprise Software, Coaching, Workforce Management, Call Centers, BPO, Operational Excellence, Technical Support, Metrics, Telecommunications, E-commerce
Education
Pacific University 1988 — 1991
BA, HIstory & Economics
Pacific University
Bachelor of Arts (B.A.)
Robert Half Technology 2006 - Present
ADP Taxware 2005 - September 2006
Dominic's Music October 2002 - December 2004
Taxware 1998 - 2002
Taxware 1997 - 1998
Stream International 1996 - 1997
Bull Information Systems 1968 - 1994
Education
Northeastern University
None
PTC January 2015 - Present
Axeda February 2011 - December 2014
First Wind 2010 - 2010
Metatomix March 2007 - December 2009
Metatomix 2007 - 2009
eCredit 2004 - 2007
Stream International (Pte) Ltd. 2000 - 2004
Stream International 2000 - 2004
Stream 1999 - 2003
Rite Foods 1997 - 1999
Skills
Salesforce.com, Customer Service, Human Resources, Recruiting, Personnel Management, Management, CRM, Team Building, Leadership, Strategic Partnerships
Education
Northeastern University 2007 — 2009
Certificate, HR Management
Northeastern University 2001 — 2003
Certificate, Professional Meeting and Event Planning
DT Consulting Services September 2008 - Present
Dell November 2005 - January 2008
Stream International March 2000 - November 2005
Education
Loyalist College 1992 — 1996
Adecco / Manpower February 2011 - Present
All About People July 2009 - August 2010
Stream International November 2002 - May 2009
Stream Global Services 2002 - 2009
Skills
Technical Support, Software Documentation, Customer Service, Call Center, Team Management, Management, Computer Hardware, Data Entry, Vendor Management, Process Improvement, Microsoft Excel, Troubleshooting, Microsoft Office, Customer Experience, Call Centers, Training, Quality Assurance, Customer Satisfaction, Analysis, Team Leadership, System Administration
Education
Lewis-Clark State College
Bachelors, Mathematics
IBM March 1997 - Present
IBM March 1997 - Present
IBM/Lotus 1997 - 1999
Stream International March 1995 - March 1997
Skills
Cloud Computing, Lotus Domino, Lotus Notes, Hardware, Lotus, Routers, Management, Agile Methodologies, Software Development, AIX, Eclipse, Linux, Unix, Java, Enterprise Software
Education
Lyndon State College 1989 — 1993
Bachelor of Business Administration (BBA), Business Administration and Management, General
University of Massachusetts Lowell
Computer Science
Microsoft July 2013 - Present
Microsoft September 2010 - Present
Microsoft June 2004 - September 2010
Microsoft September 1999 - May 2004
Microsoft May 1999 - September 1999
Stream International January 1997 - April 1999
Skills
Microsoft Exchange, Windows Server, Microsoft Technologies, Project Management, Technical Support, Enterprise Architecture, SharePoint, Training, Cloud Computing, Program Management, Active Directory, Microsoft Office..., Virtualization, Disaster Recovery, Visio, Servers, VMware, Six Sigma, Budgets, Software Project..., Office 365, Integration, Vendor Management, Business Analysis, Data Center, Agile Methodologies, Enterprise Software, Service Delivery, Security, IT Strategy, Hyper-V, Business Intelligence, Powershell, Microsoft SQL Server, IT Management, Agile Project Management, Agile & Waterfall..., Budget Process, Software Documentation
Education
Johnson & Wales University 1992 — 1995
BS, Computer Information Systems
Johnson & Wales University 1992 — 1994
AS, Computer Business Application
Actively Seeking Employment in technical support Field Service EngineerSMSJune 2006 - October 2013
Volt Technical Services March 2006 - June 2006
Qualxserv February 2006 - June 2006
Getronics October 2005 - January 2006
Kforce June 2005 - September 2005
Stream International June 2002 - September 2004
Neutron Star April 1996 - June 2002
Skills
Troubleshooting, Windows Server, Computer Hardware, Active Directory, Printers, XP, Windows 7, Microsoft Exchange, Servers, Networking, Dell PowerEdge Servers, TCP/IP, Network Administration, System Administration, Software Documentation, Operating Systems, Testing, Cisco Technologies, HP, A+ Certified, Storage, OS X, Microsoft Technologies, Microsoft SQL Server, Data Center, Disaster Recovery, Help Desk Support, IT Service Management, IT Operations, Call Centers, Virtualization, Technical Writing, HP Proliant, Network Security, Security, SQL, Integration, Databases, Storage Area Networks, Sun, EMC Storage, Linux, HP Server Hardware, NetApp, Solaris, Dell Computers, SAN
Education
Oregon Polytechnic Institute 1994 — 1996
AAS, Computer Aided Drafting & Design
Olympic College 1991 — 1992
SpectraCal, LLC August 2009 - Present
StockLayouts LLC December 2000 - August 2009
Stream International December 1999 - June 2000
The Good Guys 1998 - 1999
Skills
Product Management, Product Marketing, Start-ups
Education
Portland Community College 1997 — 1999
Computer Science
Oregon State University 1996 — 1997
Mechanicla Engineering
CRA International October 2004 - Present
Stream International September 2001 - October 2004
Skills
Litigation Support, Strategy, Marketing Communications, Valuation, Economics, Due Diligence, Vendor Management, Project Management, Customer Service, Data Analysis, Mergers & Acquisitions
Education
Northeastern University
N/A
Goldman Sachs July 2012 - Present
Archon Group (a Goldman Sachs company) March 2007 - June 2012
IBM Global Services September 2002 - March 2007
BNSF Railway August 1997 - September 2002
Stream International July 1996 - July 1997
Hitachi Semiconductor October 1994 - June 1996
Dawood Hercules Chemicals Ltd. August 1988 - December 1990
Skills
Cyber-security, Information Security, Intrusion Detection, Endpoint Security, Security Analytics, Information Security..., Cyber Forensics, Information Security..., Information Security..., Data Leakage, CISSP, GISP, GCIH, GCFE, GCIA, Anti-fraud, Integration, Project Management, Disaster Recovery, PMP, Enterprise Architecture, IT Strategy, Vendor Management, Data Center, Active Directory, Program Management, IT Management, SharePoint, Process Improvement, ITIL, Qualys, Security
Education
University of Texas at Dallas - Naveen Jindal School of Management 2003 — 2005
MS, Project Management
Pittsburg State University 1991 — 1992
MBA, General Administration
NED University of Engineering and Technology 1982 — 1988
BE, Mechanical Engineering
Webtrends August 2010 - November 2013
Stream International May 2006 - August 2010
The Holgate Center September 2003 - July 2006
Skills
Call Centers, Technical Support, BPO, Computer Hardware, Workforce Management, Service Delivery, Troubleshooting, Windows XP, Sla, Windows 7, Contact Centers, Customer Experience
Education
Portland Community College
O'Connor Constructors, Inc. July 2013 - Present
Advantage Technical Resourcing November 2011 - July 2013
BeyondTrust May 2011 - October 2011
Lumigent Technologies March 2008 - May 2011
Dove Help Desk January 2003 - March 2008
Tessera Enterprise Systems 1997 - 2002
Tessera 1997 - 2002
Corporate Software Solutions December 1993 - April 1997
Stream International December 1993 - April 1997
Skills
Servers, VMware, Security, Data Center, Software Development, Operating Systems, Unix, Networking, Sales, Microsoft Exchange, Call Centers, Hardware, VMware ESX, Troubleshooting, Databases, Cloud Computing
Education
Northeastern University
Computer Science
Somerville High School
Pitney Bowes Inc July 1998 - November 2013
Stream International June 1995 - July 1998
Dallas County Community College September 1986 - June 1995
Skills
Employee Relations, Human Resources, Onboarding, Performance Management, College Recruiting, Talent Acquisition, New Hire Orientations, Applicant Tracking..., Succession Planning, Workforce Planning, Employee Engagement, Deferred Compensation, HRIS, Employee Benefits, Taleo, Management, Personnel Management, Talent Management, Change Management, Temporary Placement, HR Policies, Internet Recruiting, Recruiting, SAP HR, Interviews, Training, Process Improvement, Team Building
Education
Northwood University 1993 — 1995
Bachelor of Business Administration (BBA), Business Administration and Management, General, 3.49
Mountain View College 1987 — 1993
Associate of Arts and Sciences (AAS), Business Management, 3.65
Capeway C & I August 2009 - Present
Capeway C & I August 2009 - Present
State Street Bank November 2007 - July 2009
State Street November 2007 - February 2008
Allied Consulting Engineering Services June 2007 - October 2007
MEA Engineering Associates June 2003 - June 2007
MEA Engineering 2003 - 2007
Zurich Scudder Investments November 2000 - July 2001
Stream International 1997 - 1999
Skills
Microsoft Office, XP, Visual Basic, NT 4.0, AutoCAD, Electronic Trading, SWIFT, Access, Word, Windows, Excel, Outlook
Education
Massachusetts College of Liberal Arts 1978 — 1980
BS, Business Management
Mohawk Trail 1967 — 1972
Northeastern University February 2007 - Present
Northeastern University February 2002 - February 2007
Northeastern University June 2001 - February 2002
LANs Northeastern University November 1999 - June 2001
Stream International July 1999 - November 1999
Tenavision February 1991 - November 1999
Skills
Operating Systems, DNS, VMware, Network Administration, System Administration, Windows 7, Windows, Security, Mac OS X, Linux, Palo Alto Firewall
Education
Northeastern University
Master of Professional Studies, Informatics
Northeastern University
Bachelor of Science, Leadership
Cyprexx Services, LLC January 2010 - Present
C&L Group September 2009 - February 2010
Blackstone Medical, Inc. December 2002 - July 2009
Orthofix 2006 - 2009
ChoiceParts, LLC December 2000 - August 2002
iExplore May 2000 - November 2000
Harmony Technologies, Inc. September 1999 - May 2000
Fidelity Investments September 1997 - July 1999
Stream International July 1995 - September 1997
Skills
VMware, Citrix, Virtualization, LeftHand, SAN, Microsoft Exchange, Lync Server 2010, Disk Encryption, Email Archiving, Powershell, Hyena, Dameware, SCCM, Microsoft SQL Server, Phone System..., HP Proliant, Backup Exec, Change Management, Windows, Microsoft Technologies, Windows Server, Server Administration, System Administration, System Deployment, Active Directory, HP Server Hardware, Dell PowerEdge Servers, Terminal Services, Wireless Networking, iSCSI, VMware Infrastructure, Disaster Recovery, Network Administration, Troubleshooting, Microsoft Certified..., Operating Systems, VMware ESX, Technical Support, IIS, Information Technology, Windows XP, Networking, EMC Storage, Group Policy, Antivirus, Windows 7, Software Installation, DNS, Cisco Technologies, Hyper-V
Education
University of Phoenix-West Florida Campus 2011 — 2013
Bachelor of Science in Information Technology, Information Systems Security
Johnson and Wales University 1993 — 1996
Associate of Science, Computer Business Applications
Tekmanagement, Inc July 1998 - Present
Stream International November 1996 - July 1998
Skills
Disaster Recovery, Cloud Computing, Managed Services, Network Security, Virtualization, Active Directory, Servers, Business Continuity, Security, Windows Server, Microsoft Exchange, VPN, System Deployment, Firewalls, Troubleshooting, System Administration, Vendor Management, Professional Services, Cisco Technologies, IT Strategy, HP, Hardware, Help Desk Support, Microsoft Technologies, Networking, Citrix, Network Administration, Switches, Wireless Networking, IT Management, TCP/IP, DNS
Education
ITT Technical Institute-Portland 1996 — 1997
Electrical and Electronics Engineering
Brown University July 2004 - Present
Stream International September 1997 - July 2004
Bradlees Corporate Headquarters May 1996 - September 1997
Network Six Inc December 1989 - May 1996
Education
New England Institute of Technology 1985 — 1989
BS, Computer Science
Mutual of Omaha August 2006 - Present
PayPal December 2001 - April 2006
Qwest Communications April 1999 - March 2001
STREAM INTERNATIONAL January 1998 - March 1999
Skills
Health Insurance, Life Insurance, Customer Service, Compliance, Business Analysis, Data Analysis, Legal Research, Long-term Care, Analysis, Account Management, Risk Management, Process Improvement, Product Development, Team Building, Employee Benefits, Training, Leadership, Strategy
Education
University of Hawaii - College of Business Administration 1984 — 1988
MBA, International Business
Penn State University 1973 — 1977
BA, International Relations
Veterans Health Administration January 2009 - Present
Fairy Floss Northwest July 2010 - December 2010
Netflix July 2008 - January 2009
Carisbrook Technology Services June 2006 - June 2008
PREM Group, Inc January 2005 - February 2006
Stream International June 2001 - September 2002
US Navy September 1995 - October 2000
Skills
Linux, Troubleshooting, Networking, SQL, MySQL, Technical Support, JavaScript, Network Administration, TCP/IP
Education
Oregon Institute of Technology 2009 — 2010
Medical Imaging
Portland Community College 2001 — 2009
Associate, Computer Information Science, Medical Imaging
Philomath High School 1990 — 1994
Diploma, Computer Science
Free Geek Technology Recycling Center June 2009 - Present
D&H Flagging September 2007 - January 2008
Randstad Inhouse Services August 2007 - September 2007
Mobilenet July 2007 - July 2007
ACS/Livebridge October 2005 - January 2007
Securitas Security Services USA, Inc. September 2001 - June 2003
Cascade Staffing April 2001 - July 2001
Stream International December 2000 - March 2001
Total Telcom September 1999 - March 2000
ET Advantage July 1998 - December 1999
Skills
Troubleshooting, Hardware, Technical Support, Linux, Switches, XP, Disaster Recovery, Software Installation, Networking, Testing, Telecommunications, Electronics, Wireless, Databases, Printers, Cabling, Management, Security, Computer Hardware, Software Documentation, Operating Systems, TCP/IP, Routers, Computer Repair, Laptops, Windows XP, Windows 7, Windows
Education
Portland Community College 2009 — 2010
A+ Certification, Computer Hardware/Software
Computer Career Institute 1984 — 1985
Diploma, Computer Technician
Oregon State University 1983 — 1984
No degree earned, Business Management
Portland Community College 1980 — 1982
AAS, Business Administration
Portland State University September 2012 - Present
Portland Community College March 2011 - September 2012
Ron Wagner Insurance Agency January 2010 - February 2011
Wells Fargo Bank November 2006 - September 2009
AHLBERG ENTERPRISES, INC October 2006 - October 2007
Manufacters Consolidations Services July 2005 - June 2006
Publishers Circulation Fulfillment, Inc September 2002 - July 2005
Stream International July 1999 - January 2000
Skills
Data Entry, Customer Service, Spreadsheets, Microsoft Excel, Microsoft Office, PowerPoint, Process Scheduler, QuickBooks, Insurance, Human Resources, Accounts Receivable, Wordperfect, Team Building, Leadership, Training, Time Management, Teamwork, Call Centers, Outlook, Payroll, Microsoft Word, Public Speaking, Research, Event Planning, Social Media, Management, Teaching, Non-profit Volunteering, Fundraising
Education
Portland State University 2012 — 2015
History, Political Science
Portland Community College 2011 — 2012
History, Political Science
University of Phoenix 2008 — 2010
Associates of Business, Mathmatics, Business
Portland Community College 2004 — 2005
General studies, History
Newberg High School 1994 — 1998
General diploma, Mathmatics, Business, Theater, Science
Morgan Stanley September 2005 - Present
ISACA 2009 - 2009
Stream International 1997 - 2000
Skills
Information Security, Risk Management, Technical Support, Business Relationship..., Business Continuity, Operational Risk..., Information Security..., Vendor Management, Security, IT Strategy, Financial Services, Enterprise Risk..., Business Analysis, Information Technology
Education
New York University 2004 — 2009
Bachelor of Science (BS), Technology, Management, Organizational Behavior
TJX October 2011 - Present
Insulet Corporation June 2006 - September 2009
JSW Networking Associates, LLC 2002 - 2005
EMC January 2001 - June 2001
Compaq October 1999 - December 2000
GTE Internetworking April 1999 - October 1999
Stream International October 1998 - March 1999
Skills
Software Documentation, Program Management, Customer Service, Six Sigma, Technical Support, Photoshop, Databases, Software Installation, SAN, PowerPoint, Microsoft Office, Servers, Troubleshooting, Networking, Hardware, XP, OS X, Visio, SharePoint, Windows Server, Computer Hardware, Windows 7, Active Directory, Disaster Recovery
Education
New Horizons 2010 — 2011
MCSA Certification, Windows XP(Certified 2010), Winder Server 2003, Security+(Certified 2011)
Northeastern University 2007 — 2010
MS, Network Managment Security
University of Hartford 1993 — 1998
BA, Mass Communication
North American Title June 2014 - February 2015
Data Quick Title January 2013 - December 2013
First American Title April 2012 - December 2012
Bank of America May 2011 - March 2012
Neiman Marcus August 2009 - May 2010
Net-Maze September 2004 - February 2009
Telvista Inc. June 2003 - August 2004
Dr. King Family Medical Practice December 2003 - April 2004
Dynamex November 2002 - April 2003
Stream International January 1999 - June 2002
Skills
Outlook, Customer Service, Filing, SAP, Microsoft Office, Microsoft Excel, QuickBooks, DOS, Windows, Quicken, IBM iSeries, Oracle, Novell Netware, uPortal, AS400, iPortal, SAP SRM, Excel, ILA, Aspect, Win32, Time Management, Simplifile, Blitz, Ramquest, FAST ESP, SoftPro, HUD, VA Loans, Loan Modifications, Escrow, RESPA
Education
PCI Health Training Center 2006 — 2007
Medical Assistant, Medical/Clinical Assistant
SilkRoad technology January 2011 - Present
UnitedHealthcare(Ingenix) - LightHouseMD April 1997 - July 2008
Stream International September 1992 - April 1997
Skills
C#, ASP, Visual Basic, SQL, XML, SAML, XSLT, Identity Management, Web Services API, Cloud Computing, AJAX, Integration, Oracle
Education
Northeastern University
BS, MIS
Hands On Technology Transfer, Inc. (HOTT) 2009 — 2010
Suffolk University
CIS
Boston Bartending School
US Army Airborne School
Self Employed Computer Repair December 2014 - Present
Amazon.com Troubleshooter October 2011 - December 2014
AT&T October 2007 - April 2009
Stream International November 1999 - March 2002
Skills
Strategy, CRM, Process Improvement, Management, Networking, Technical Support, Call Centers, Customer Service, Customer Experience, Leadership
Education
Mt. Hood Community College
AA, Entrepreneurship and Small Business Management
ChemArt November 2000 - Present
Solutions 2000 September 1998 - August 2000
Stream International March 1998 - September 1998
Skills
Customer Service, Microsoft Excel, Microsoft Office, Team Building, Team Leadership, Outlook, Project Management, Social Media, Microsoft Word, Strategic Planning, Leadership, Marketing, Photoshop, Salesforce.com..., Salesforce.com System..., PowerPoint, Retail, Access, Salesforce.com, Merchandising, Microsoft Exchange, Epicor, UPS Worldship, Social Media Marketing
Education
New England Institute of Technology 1996 — 1998
Associate degree computer sciences, Computer Science
Sawyer School 1979 — 1980
Diploma, Administrative Assistant and Secretarial Science, General
Heartland Payment Systems December 2012 - Present
Accenture Technology Solutions May 1998 - August 2012
UTSW Medical Center at Dallas April 1997 - September 1997
Stream International February 1996 - May 1997
Skills
Requirements Analysis, Business Analysis, Oracle, SharePoint, ITIL, Network Operations..., Software Documentation, Active Directory, Unix, Project Management, Windows Server, Technical Support, Management, Process Improvement, Leadership
Education
Kaplan University 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 3.7
Jackson State University 1988 — 1993
Bachelor's degree, Industrial Technology/Technician
FedEx Ground June 2012 - September 2012
Pittsburgh Technical Institute July 2011 - July 2012
The Resource Group October 2009 - February 2011
Commonwealth of PA August 2001 - December 2008
Fanbuzz, Inc January 2001 - August 2001
Stream International January 2000 - December 2000
National Tech Team September 1998 - December 2000
US Army January 1984 - January 1998
Skills
Windows 7, Windows 8, Microsoft Office, Help Desk Support
Education
Pittsburgh Technical Institute 2011 — 2012
Microsoft Networking Professional, Network and System Administrator, 3.9
Tarleton State University 2000 — 2001
Completed 27hrs, Master in Information SystemsTechnology, 3.1
Waynesburg University 1977 — 1982
Bachelors of Science, Business Administration; Marketing, 2.7
Consumer Advocates for Smoke-Free Alternatives Association November 2009 - Present
Disability Services March 2007 - January 2011
Providence Health & Services March 2005 - November 2006
Volt Technical October 2004 - January 2005
Todays Staffing May 2004 - October 2004
Stream, International December 2003 - April 2004
Therapeutic Associates December 2001 - August 2002
CDI Corporation March 2000 - June 2001
TEKSystems, Inc July 1999 - February 2000
Volt Technical Services April 1999 - July 1999
Skills
Network Administration, Computer Hardware, Photoshop, Troubleshooting, Project Planning, Blogging, Technical Support, Servers, Windows, Software Documentation, Customer Service, Software Installation, Management, Quality Assurance, Help Desk Support, Networking, Hardware, VoIP, Access
Education
Clackamas Community CollegeOregon
Computer Science
Mt. Hood Community College
Business Management; Information Technology
IBM July 2011 - Present
State Street December 1999 - June 2012
Stream International 1995 - December 1999
Vistawall June 1973 - May 1990
Skills
Troubleshooting, Technical Support, Networking, Software Installation, Active Directory, XP, Windows 7, Lotus Notes, Microsoft Office, Software Documentation, ITIL, Windows XP, Computer Hardware, Operating Systems, Citrix, BMC Remedy, Security, Windows, System Administration, SCCM, Infoblox
Education
NEIT 1992 — 1996
BA, Computer Programming
New England Institute of Technology 1992 — 1996
Bachelor's degree, Computer Programming
Pdx Techguys May 2007 - Present
Stream International October 2007 - October 2008
Comcast Cable June 2000 - March 2005
RadioShack March 1998 - June 2000
Skills
Technical Support, Troubleshooting, Networking, Windows 7, Customer Satisfaction, Customer Service, Home Networking, Virus Removal, A+ Certified, Outlook, Laptops, Microsoft Office, Cabling, Computer Repair, Remote Desktop, Wireless Networking, Routers, Call Center, Computer Hardware, Printers, Microsoft Excel, Hardware Support, Help Desk Support, Desktop Computers, LAN-WAN, Software Installation, Norton Ghost, Peripherals, Sales, Operating Systems, HP, Windows, Time Management, Data Entry, Windows XP, Network Administration, Hardware, Windows Server, Servers, Active Directory
Education
Charter College 2010 — 2011
AAS, Computer Science
Portland Community College 2005 — 2005
Comptia A+
Skagit Valley College 1996 — 1997
Kwantlen University College 1994 — 1994
Certificate of Completion, Novell Networking 3.xx
Brown University May 2005 - May 2010
Siemens Business Services January 2004 - March 2005
Stream International February 2002 - March 2003
Stream International 1999 - 2002
Stream International 1997 - 1999
Stream International 1995 - 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Higher Education, Call Centers, Telecommunications..., Financial Reporting, Software Licensing, Software License..., Software Licensing..., RFP, RFP Design, RFP Generation, Asset Management, Computer Hardware, Hardware Acquisition, Purchasing Processes, Purchasing Negotiation, Purchase Requisitions, Purchase Orders, Team Building
Education
Northeastern University
Energy Services Group (ESG) October 2000 - Present
Network Plus July 1999 - October 2000
Stream International January 1998 - July 1999
Allstate Insurance Company November 1990 - January 1998
Skills
Process Improvement, Project Management, Call Centers, CRM, Business Process, Business Analysis, Customer Service, Software Documentation
Education
James Madison University 1985 — 1989
Bachelor's degree, Political Science and Government
ActiveTeleforce July 2014 - Present
Lexicon Staffing August 2013 - June 2014
Yahoo February 2013 - August 2013
Dotster March 2011 - January 2013
Stream Global Services January 2000 - August 2011
Stream Global Services January 2000 - August 2010
Stream International 2000 - 2010
Skills
Talking down frustrated..., Build computer from..., Problem Solving, Good phone voice, Hardware troubleshooting, Software Installation, Software troubleshooting, Computer Software..., Meet people very well, Telephone, Troubleshooting, Computer Hardware, Customer Service, DNS, Printers, Windows, Technical Support, Call Center, Windows 7, OS X, Active Directory, Laptops, Operating Systems, Help Desk Support, Servers, Software Documentation, Customer Satisfaction, Wireless Networking, XP, Networking, Call Centers, TCP/IP, DHCP, Antivirus, Customer Support, Customer Experience, Computer Repair, Routers, Switches, Windows Server, System Administration, Network Administration, VMware, Windows XP
Education
Foley Belsaw 1997 — 1998
Diploma, Computer Installation and Repair Technology/Technician
Multnomah Bible College 1970 — 1972
non-grad, Bible/Biblical Studies
Charter Communications September 2009 - Present
Affiliated Computer Systems August 2005 - August 2007
Stream International June 2004 - August 2005
Skills
Team Building, IT Service Management, Telecommunications, Mac, Wireless, Analytics, VoIP, PC building, Cellular Communications, Digital Media, Call Centers, Customer Retention, Internal Communications, Broadband
Education
Mt. Hood Community College 2012 — 2016
Mount Hood Community College
Computer and Information Sciences, General
Randstad @ Lennox Industries September 2013 - Present
Williams-Sonoma, Inc. June 2013 - August 2013
Assurant Solutions 2007 - 2013
Walmart April 2004 - October 2007
Stream International September 1999 - April 2002
Hahn Property Management/ Prestonwood Mall July 1990 - September 1996
Skills
Technical Support
Education
North Central Texas College 1989 — 1991
Certification - TX Dept. of Health - Paramedic, Paramedicine
Lewisville High School 1981 — 1985
High School Diploma, Drafting and Design Technology/Technician, General