Stream International
Industry: Company
DescriptionFounded: 1992 Parent organization: Stream Holdings Corp Subsidiaries: Convergys Group Servicios De Apoyo Informatico Sl., Stream International Europe BV, Convergys International Inc.
Stream International List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Stream International. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Stream International Employees
Huawei Technologies October 2014 - Present
Cisco October 2007 - Present
Huawei Technologies 2013 - 2014
Alltel 2003 - July 2007
Alltel Communications, Inc. 2003 - 2007
Alltel Wireless 2003 - 2007
3COM October 1998 - December 2003
UTStarcom 1998 - 2003
MCI Systemhouse August 1997 - October 1999
Stream International February 1996 - August 1997
Skills
TCP/IP, Switches, Wireless, IP, WAN, Telecommunications, Cisco Routers, QoS, Network Design, OSPF, Servers, MPLS, Troubleshooting, BGP, Cisco Technologies, Ethernet, Network Engineering, SIP, LTE, Networking, Cisco IOS, 3G, CDMA, CCNP, VoIP, CCNA, Data Center, Routers, Routing Protocols, Network Architecture, EVDO, VPLS, SS7, Wireless Networking, WiFi, Unified Communications, 4G, UMTS, CDMA2000, ATM networks, System Deployment, IPv6, Computer Network..., SNMP, MPLS VPN, Pre-sales, Frame Relay, EIGRP, Juniper, RIP
Education
The University of Dallas 2010 — 2011
MBA, Project Management
Roosevelt University 2000 — 2001
MS, Data Telecommunications
University of Central Oklahoma 1991 — 1994
BS, Computer Science
ClubCorp March 2015 - Present
Softcard February 2013 - January 2015
Technisource March 2012 - February 2013
Commercial Metals Company November 2007 - March 2012
Affiliated Computer Services 2005 - 2007
Affiliated Computer Services 2003 - 2005
Gateway 2002 - 2003
Stream International March 1997 - February 1998
Skills
IT Service Management, Active Directory, Disaster Recovery, Help Desk Support, ITIL, Software Documentation, Incident Management, BMC Remedy, Technical Support, Windows, Problem Solving, Change Management, Troubleshooting, Servers, Microsoft Exchange, Windows Server, System Administration, Networking, Information Technology, Software Installation, System Deployment
Education
Stephen F. Austin State University 1998 — 2002
BBA, Buisness
Karum January 2015 - Present
Robert Half Technology October 2013 - January 2015
Crystal Advantage LLC. March 2013 - October 2013
RAVE CINEMAS October 2010 - June 2013
Handmark December 2008 - August 2010
ANALYSTS INTERNATIONAL January 2007 - December 2008
Countrywide Home Loans January 2005 - January 2007
COUNTRYWIDE HOME LOANS January 2005 - January 2007
Countrywide 2005 - 2007
Stream International February 2002 - December 2005
Skills
MySQL, Microsoft SQL Server, Process Improvement, Management, Databases, Business Analysis, Customer Service, Business Objects, Call Center, SQL, Data Warehousing, Vendor Management, SDLC, Crystal Reports, Data Analysis, Troubleshooting, Team Leadership, Access, SSIS, Visio, SSRS, Software Documentation, Disaster Recovery, ITIL, Blackberry, Oracle, System Administration, Database Design, Software Project..., Team Building, Agile Methodologies, Project Management, XML, MS Project, SharePoint, Requirements Analysis, T-SQL, ETL, Dashboard, Business Process, Business Intelligence..., Integration, Cloud Computing, Data Modeling, Analysis Services, Quality Assurance, Technical Support, Analysis, IT Management, Systems Analysis
Education
Stephen F. Austin State University 1989 — 1993
Bachelor of Science
Stephen F. Austin State University 1989 — 1993
BBA
Department of Veterans Affairs April 2003 - Present
Emotion Mining Company 2002 - 2012
DYS Analytics, Inc. (now Permessa) January 2002 - October 2002
KPMG International August 1999 - August 2001
Softnet Systems August 1998 - August 1999
Stream International 1997 - 1998
Cytyc Corporation February 1995 - August 1997
Skills
Knowledge Management, SharePoint, Program Management, Project Management, ColdFusion, Information Architecture, Data Analysis, Strategic Planning, Microsoft SQL Server, Research, IT Strategy, Business Analysis
Education
Purdue University 1990 — 1994
BS, Biology (Molecular)
Photos by RustyCDallas April 2010 - Present
Cornett Enterprises January 2003 - Present
The Eleven Agency April 2007 - September 2009
The Eleven Agency 2005 - 2007
Stream International 1995 - 2003
Stream International 1994 - 1995
Stream International 1993 - 1994
Skills
Technical Writing, Event Management, Operations Management, Budget, Management, Training, Financial Analysis, Curriculum Development, Presenter, Spreadsheets, Information Technology, Photography, Event Photography, Portrait Photography, Headshots, Budgets, Employee Training
Education
University of Texas at Dallas - Naveen Jindal School of Management 1993 — 1998
Masters, Management of Information Systems
Sam Houston State University
Bachelor of Science, Psychology / Sociology
Sam Houston State University
Bachelor of Business Administration, Business
Middle East Broadcasting Networks March 2014 - Present
Sagent Partners March 2010 - January 2011
Stream International January 2000 - March 2002
Skills
Customer Service, Troubleshooting, Help Desk Support, Computer Network Support, Inventory Management, Logistics, Web Design, Technical Support, Microsoft Exchange, Windows XP, Windows 7, Active Directory, Laptops, Mac OS, Video Editing, Microsoft Office, Servers, Computer Hardware, Networking, Dell Computers, ENPS, AVID, Edius, Windows Deployment...
Education
ITT Technical Institute
A.A.S Degree in Computer and Information Systems Technology, Information Technology / Computer Networking Systems., 3.43
Southern Illinois University, Edwardsville
Art/Art Studies, General
RetailNext February 2015 - Present
Stryker April 2012 - January 2015
Suni February 2007 - April 2012
Enextech 2006 - 2007
Credence 2004 - 2006
Xpherix 2002 - 2004
3com 2000 - 2002
stream international 1997 - 2000
Skills
CRM, Management, Training, Program Management, Product Marketing, Account Management, Medical Devices, Product Development, Cross-functional Team..., Project Management, Enterprise Software, Strategy, Product Management, Integration, Sales, Sales Management, Sales Operations, Budgets, Business Process, Market Research, Project Planning, Strategic Planning, Team Management, Vendor Management, SaaS, Cloud Computing, Customer Satisfaction
Education
Portland Community College 1993 — 1995
Project Management
Portland Community College 1992 — 1995
Certificate in computer information systems
Punjabi University 1988 — 1991
B. Com
Govt. Polytechnic College 1989 — 1990
Certificate in secretarial and administration
Mentor Graphics April 2002 - Present
Mentor Graphics January 1997 - April 2002
Intel March 1996 - January 1997
Stream International January 1995 - September 1996
Governor Hotel March 1994 - June 1995
Heathman Hotel January 1993 - February 1994
Embassy Suites Hotel January 1987 - June 1992
Skills
Video Conferencing, Project Management, Linux, Blackberry, SaaS, Integration, Microsoft Exchange, Cloud Computing, SharePoint, Cisco Call Manager, Software Installation, Enterprise Software, Unix, Data Center, Active Directory, Testing, Shell Scripting, Virtualization, Cisco Technologies, Hardware
Education
Portland State University 1983 — 1985
Oracle March 2015 - Present
Crocs, Inc April 2013 - July 2014
Arrow Electronics November 2010 - January 2013
Sun Microsystems 2007 - 2009
Sun Microsystems 2005 - 2007
Sun Microsystems 2001 - 2005
Sun Microsystems 1998 - 2001
Modus Media International 1995 - 1998
Stream International 1993 - 1995
RR Donnelley 1992 - 1993
Skills
Process Improvement, Forecasting, Management, Leadership, Business Process..., Project Management, End User ERP..., Training, Coaching &..., Supply Chain Operations, Cross-functional Team..., Business Process, ERP, Business Process..., Integration, Vendor Management
Education
University of California, Santa Cruz 1985 — 1989
BA, Economics, emphasis in Accounting
San Jose State University
18 credits completed toward MBA
Corrigo September 2010 - January 2015
Southwest Office Supply July 2006 - March 2009
Stream International January 2000 - September 2001
Skills
CRM, Customer Service, Salesforce.com, Technical Support, Sales, Microsoft Excel
Education
Portland State University 2000 — 2005
Bachelors, Communications/Business
Salesforce June 2015 - Present
salesforce.com March 2014 - June 2015
salesforce.com February 2014 - March 2014
salesforce.com April 2013 - February 2014
NWEA 2009 - 2013
M Financial Group 2006 - 2009
Bates Group LLC 2003 - 2006
Bates Private Capital - LECG 2002 - 2003
Columbia River Oncology Program 2000 - 2002
Stream International 1999 - 2000
Skills
Video Production, Video Editing, Training Videos, Promotional Videos, Technical Support, Help Desk Support, Customer Service, Training, Technical Training, Management, Computer Repair, Troubleshooting, Linux, Windows 7, Networking, Hardware, Educational Technology, Technical Documentation, Content Development, Learning Management, Distance Learning, Organizational Learning, Nonprofits, System Administration, Active Directory, Microsoft Applications, Learning Management..., Windows, Software Documentation, Project Management, Salesforce.com, Computer Hardware, E-Learning, Blended Learning, Mobile Learning, Hardware Repair
Education
Portland Community College
Computer and Information Sciences and Support Services
Wright State University
Classical and Ancient Studies
Richmond High School
Diploma, International Business
Audigy Group December 2013 - Present
Cambia Health Solutions June 2013 - November 2013
Daimler Trucks North America June 2012 - January 2013
Kappa Alpha Psi Fraternity Inc. 2012 - 2013
US Bank June 2010 - June 2011
Service Corporation International January 2008 - April 2010
Stream International October 2007 - January 2008
Bank of the West June 2007 - October 2007
Gap Inc. April 2007 - September 2007
US Bank August 2005 - April 2007
Skills
Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Event Planning, Banking, Social Media, Leadership, Social Networking, Marketing, Public Speaking, Teamwork, Social Media Marketing, Marketing Strategy, Facebook, Event Management, Marketing Communications, Team Building, Team Leadership, Online Marketing, Time Management, Public Relations, Market Research, Advertising, Strategic Planning, Training, Strategy
Education
Portland State University - School of Business 2011 — 2013
BS, Marketing
Mount Hood Community College 2009 — 2011
AA, Business Administration
Fred Meyer Jewelers January 2013 - Present
Fred Meyer Jewelers October 2011 - January 2013
Fred Meyer Jewelers June 2010 - October 2011
Fred Meyer Jewelers June 2009 - June 2010
Stream International January 2002 - January 2004
Skills
Financial Analysis, Microsoft Excel, Forecasting, Real Estate, Visio, Customer Service, Financial Modeling, Budgets, Business Analysis, Business Strategy, Finance, Financial Reporting, Analysis, Leadership, Management, Merchandising, Microsoft Office, Operations Management, Process Improvement, Retail, Sales, Strategic Planning, Strategy, Training, Marketing, P, Microsoft Word, Project Management, Data Analysis, Time Management
Education
Portland State University - School of Business 2006 — 2010
Bachelors, Finance
EY March 2014 - Present
Microsoft August 2006 - March 2014
Webtrends 2005 - 2006
Jet Reports May 2004 - August 2005
Stream International January 1996 - August 2003
Skills
Program Management, Business Intelligence, Agile Project Management, Scrum, Management, Software Project..., SDLC, Cross-functional Team..., Virtual Teams, SQL, SharePoint, Stakeholder Engagement, Program Development, Web Analytics, WebTrends Analytics, Problem Solving, Customer Insight, Teamwork, Customer Engagement, Consulting, Team Management, Team Leadership, Information Architecture, Data Analysis, SP2010, Content Inventory, Content Auditing, SEO, HTML 5, Streamlining Complex..., Functional..., Release Management, Software Development, Integration, Requirements Analysis, Strategy, Business Process..., E-commerce, SharePoint Designer, Site Migration, Migration Management, Stakeholder Mapping, Stakeholder Management, Windows Azure, Enterprise Software, Enterprise Architecture, SaaS, Cloud Computing, PMP, IT Strategy
Education
Portland State University 2001 — 2004
Bachelor of Science, Business Information Systems
Warner Communications October 2011 - Present
Special Public Communications September 2007 - October 2011
LEWIS July 2000 - August 2007
Stream International February 1998 - July 2000
Textron August 1996 - January 1998
Newman Communications August 1995 - September 1996
Skills
Crisis Communications, Corporate Communications, Investor Relations, Internal Communications, Social Media, Public Speaking, Strategic Planning, Change Management, New Business Development, Communications Strategy, Mergers, Team Leadership, Brand Development, Reputation Management, Strategic Communications, Media Relations, Marketing Communications, Editing, Integrated Marketing, Public Relations, Content Strategy, Content Management, New Media, Strategy, Publicity, Journalism, Press Releases, Social Media Marketing, Event Management
Education
Suffolk University 1984 — 1985
BSJ
Suffolk University
Bachelor of Science (BS) Journalism
AssureClick August 2015 - Present
Courion Corporation December 2014 - February 2015
Doble Engineering Company July 2014 - November 2014
Fleetmatics November 2013 - April 2014
Mimio September 2011 - November 2013
Northeastern University - College of Professional Studies May 2011 - July 2011
Bain Capital November 2010 - June 2011
Pyramis Global Advisors January 2007 - July 2010
Fidelity Investments June 1998 - December 2006
Stream International 1995 - 1998
Skills
Salesforce.com, Crystal Reports, Databases, SaaS, Customer Relations, Data Analysis, Requirements Analysis, Data Quality, Cloud Computing, CRM, Analytics, Data Migration, Disaster Recovery, Technical Support, Business Analysis, Customer Service, SharePoint, Leadership, Management, Process Improvement, Access, Training, Software Project..., SDLC, Business Intelligence, Integration, Consulting
Education
University of Phoenix 2004 — 2006
MBA, Business Administration
Saint Anselm College 1984 — 1988
BA, Political Science
St. Joseph High School 1980 — 1984
High School Diploma, college prep
Delta Dental of Massachusetts February 1999 - Present
Tufts Health Plan October 1997 - February 1999
Stream International 1995 - 1997
CIGNA 1985 - 1995
Frank B. Hall 1984 - 1985
CIGNA 1982 - 1983
Skills
Group Insurance, Relationship Management, Self-funded, Benefits Administration, Vendor Management, Health Care Reform, HMO, Insurance, Health Insurance, Employee Benefits, PPO, Management, Human Resources, Medicare, Leadership, Program Management
Education
Salve Regina University 1978 — 1982
Bachelor of Science (BS), Management, Minor - Economics
Cohealo, Inc. March 2015 - Present
Educate Online November 2013 - March 2015
Yottaa April 2012 - November 2013
Expicient Inc November 2011 - April 2012
Blackboard Collaborate (formerly Wimba) May 2010 - November 2011
NaviNet (formerly NaviMedix) October 2001 - May 2010
KPMG International 1999 - 2001
Computer Horizons Corporation March 1999 - August 1999
Stream International 1996 - 1999
Skills
Amazon Web Services..., Cloud Computing, Ruby on Rails, PostgreSQL, Git, Databases, Software Development, Distributed Systems, Web Applications, Agile Methodologies, Scrum, jQuery, JavaScript, Java, Python, Scalability, SaaS, Integration, Technology Integration, SOA, CSS, MongoDB, Project Management, Web Services, Software Design, REST, Tomcat, AJAX, Test Driven Development, User Experience, ASP.NET, Linux, Mobile Applications, Enterprise Software, Object Oriented Design, Messaging Platforms, Team Building, Performance Tuning, Whole Foods, Microsoft SQL Server, .NET
Education
State University of New York College at Buffalo
Valley Stream Central High School
VCE, the Virtual Computing Environment Company April 2014 - Present
McAfee Inc. August 2009 - January 2014
McAfee Inc. July 2006 - August 2009
Journey Education Martketing November 2005 - July 2006
Journey Education Marketing July 2004 - November 2005
Alford Consulting Services, Inc September 2003 - July 2004
Stream International August 2002 - April 2003
Skills
SQL, Active Directory, Windows 7, Visual Basic, SAP, VBScript, Microsoft Access, Windows 2000, Windows XP Pro, Windows Server 2003, HTML, ASP, Technical Support, Software Documentation, Computer Hardware, Windows Server, Troubleshooting, Security
Education
Stanford University 2012 — 2014
Software Security Certification, Software Security
The University of Texas at Arlington 1998 — 2002
Bachelor of Science, Management Information Systems
Client Companies December 2012 - Present
Boston Product Management Association January 2012 - Present
Boston Product Management Association October 2009 - Present
SAP March 2014 - June 2014
SAP February 2012 - May 2012
Insight September 2006 - November 2008
Software Spectrum June 2002 - September 2006
Corporate Software September 1997 - June 2002
Stream International August 1996 - September 1997
Watson Wyatt 1995 - 1996
Skills
Product Management, Cross-functional Team..., Product Lifecycle..., Product Marketing, Product Launch, Go-to-market Strategy, Strategic Planning, Web Marketing Strategy, B2B, E-commerce, Customer Experience, Business Strategy, Competitive Analysis, Web Content Management, E-business, Web Analytics, Customer Acquisition, CRM, Business Development, Online Marketing, Enterprise Software, SaaS, Marketing Strategy, Marketing Management, Cloud Computing, Marketing
Education
Simmons College
BA, International Management
Women's Coding Collective meetup 2012 — 2014
Girl Develop It meetup 2014 — 2014
Boston WordPress meetup 2014 — 2014
Human Factors International
DaVita Rx May 2015 - Present
DaVita Pharmacy June 2010 - May 2015
Stream International 2001 - 2003
Skills
A+ Certified, Troubleshooting, Software Documentation, Kronos, Customer Retention, Citrix, Process Improvement, Data Entry
Education
Tarrant County College 1976 — 1984
Verizon Data Services February 1997 - Present
Robert Half International August 1996 - February 1997
Stream International September 1993 - July 1996
Skills
Red Hat Linux, PHP, Apache, MySQL, Microsoft Office, Network Security, Firewalls
Education
Richland Community College 1990 — 1993
Computer Science
US Army (Special Operations Detachment-G) September 2003 - Present
Rhode Island National Guard 2003 - Present
Family 1986 - 2014
Family 1986 - 2014
SOTF-A (COMMANDO SOAG) June 2013 - December 2013
SOCSOUTH April 2008 - March 2012
JSOTF-HOA (SOCCENT) July 2004 - June 2005
Stream, International 1997 - 2002
Skills
Army, Military, Military Operations, Security Clearance, Security+, Information Assurance, Network Security, Leadership, Troubleshooting, Top Secret, DoD, Active Directory, Intelligence, Command, Intelligence Analysis, Security, Force Protection, Team Leadership, Vulnerability Assessment, Security Management, Operational Planning, Program Management, Military Experience, Defense, Physical Security, Networking, Computer Network..., Counterterrorism, Computer Hardware, Military Training, National Security, Surveillance, Disaster Recovery, Emergency Management, Network Administration, Firearms, Weapons, Computer Security, Homeland Security, Government, Team Building, Training, Tactics, CompTIA Security+
Education
Southern New Hampshire University 2015 — 2017
Roger Williams University 2008 — 2009
University of Rhode Island 2003 — 2004
INFO TECH
Salve Regina University 1986 — 1989
Criminal Justice
North Texas Food Bank May 2012 - Present
Foreman Services January 2003 - Present
EXE Technologies 2000 - 2003
Software Spectrum 1999 - 2000
Stream International 1994 - 1999
Skills
Disaster Recovery, VoIP, Troubleshooting, Project Management, SQL, Microsoft Exchange, Call Center, Consulting, Network Security, Windows Server, Team Leadership, Team Building, Technical Support, Networking, Business Analysis, Software Development, Call Centers, Management
Education
Southern Nazarene University 1987 — 1992
Bachelor of Science, Christian Education
South Grand Prairie High School 1983 — 1987
Diploma, Science / Music
Hancock Natural Resource Group (HNRG) July 2011 - Present
HNRG 2011 - 2015
HNRG 2011 - 2015
MIT May 2006 - April 2011
Columbia Management Group, (a Bank of America Financial Company) January 1998 - January 2005
Columbia Management 1998 - 2005
Stream, International January 1996 - January 1998
Norwood Junior high School 1981 - 1984
Skills
Asset Managment, VMware, Microsoft Office, Active Directory, Windows, Windows Server, Windows 7, Troubleshooting, Operating Systems, Printers, Customer Service, XP, Technical Support, Networking, Management, Data Center, Disaster Recovery, Computer Hardware, Lotus Notes, Asset Management, Outlook, DNS, Virtualization, VoIP, System Administration, Client Relations Skills
Education
Saint Francis Xavier University 1991 — 1994
BA, History - Political Science
Saint Francis Xavier University, Antigonish, Nova 1987 — 1994
Bachelor of Arts, Political Science
St. Francis Xavier University 1987 — 1994
Bachelor of Arts (BA), Political Science and Government
Norwood High 1984 — 1987
High School Diploma, College cources
Advanced Seismic Hardware February 2010 - Present
McMenamins May 2009 - September 2009
Stream International December 2008 - February 2009
Encore Marketing December 2007 - November 2008
Education
Portland Community College 2009 — 2012
Electrical Trades
Portland Community College
Jaguar Land Rover North America July 2014 - Present
MSI International November 2013 - April 2015
Volt March 2012 - August 2013
Omedia October 2011 - January 2012
Smith-Root Inc. August 2010 - October 2011
Electronics Diversified August 2005 - March 2010
Tailored Solutions July 2000 - July 2004
Western Oregon University September 1997 - July 2000
Stream International September 1995 - September 1997
The Shutterbug March 1995 - September 1995
Skills
Embedded Systems, C, Windows, C++, Linux, Programming, Software Development, Java, Operating Systems, HTML, SQL, PHP, MySQL, JavaScript, Software Engineering, Python, Perl, Software Design, XML, Embedded Software, Microprocessors, SQL Server, Databases, Debugging, Embedded Linux, UML, Electronics, Testing, Automation, Hardware, Android, Web Applications, Shell Scripting, Visual Studio, Object Oriented Design, Visio, Device Drivers, Subversion, Bash, OOP, Objective-C, ClearCase
Education
Portland Community College 2004 — 2012
BS, Computer Software Engineering
Oregon Institute Technology 1994 — 2010
BS, Software Engineering
School name: 1999 — 2001
Bachelor of Science (BS), Computer Science
Western Oregon University 1999 — 2001
Computer Science
Fathom Realty May 2014 - Present
Keller Williams Realty DFW August 2010 - May 2014
OrthoRx March 2006 - August 2009
Unisource September 2002 - March 2006
Unisource 2002 - 2006
Flowtronex November 2001 - September 2002
Stream International September 2000 - August 2001
Skills
Human Resources, Relocation, Real Estate, Recruiting, Customer Service, Negotiation, Training, Sales, Strategic Planning, Personnel Management, New Hire Orientations, Program Management, Foreclosures, Selling, Short Sales, Buyer Representation, Listings, Sellers, First Time Home Buyers, Referrals, New Home Sales, Buyers, Luxury, Investment Properties, Single Family Homes, Investors, Residential Homes, Condos
Education
Texas Woman's University 1996 — 1999
BA, HR
Stephen F. Austin State University 1995 — 1995
Greystar June 2014 - Present
GoodnessKnows July 2012 - Present
Weidner Apartment Homes September 2013 - June 2014
Weidner Apartment Homes January 2013 - September 2013
Horizon House October 2007 - December 2012
Stream International April 2006 - June 2007
Kingstad Meeting Center November 2005 - April 2006
Skills
Marketing, Customer Service, Microsoft Office, Hospitality, Organization, Communication, Project Management, Brand Ambassadors, Administrative..., Microsoft Excel, Sales, Social Media, Typing, Computers, Culinary Skills, Events Coordination, Schedules, Food Preparation, PowerPoint, Photoshop, Photography, Microsoft Word, REPS Database, Budget Management, Team Management, OneSite, Leases, Event Planning
Education
Seattle Central College 2009 — 2011
Western Culinary Institute 2003 — 2005
Associates of Culinary Arts, Culinary Arts
Dell April 2003 - Present
Stream International February 2000 - April 2003
Skills
ITIL, Active Directory, Disaster Recovery, Business Analysis, Troubleshooting, Incident Management, Windows 7, Microsoft Exchange, Windows XP, Technical Support, VPN, Hardware, Windows, Operating Systems, Process Improvement
Education
Tarrant County College
UCSF October 2014 - Present
Women's Community Clinic October 2014 - Present
Shakti Birth 2010 - Present
San Francisco State University September 2014 - December 2014
Little Hands May 2009 - June 2011
San Mateo Council for Parent Participatory Nursery Schools May 2009 - June 2011
Stream International March 2003 - July 2005
AIESEC 2000 - 2001
Skills
Yoga for Labor, Homeopathy for..., Hypnosis for Childbirth, Strategy, Fundraising, Public Speaking, Training, Non-profits
Education
San Francisco State University 2012 — 2014
Certificate for Pre-Health Professions and Certificate for Public Health, Post-Bac for Pre-Health Professions Certificate Program
University of Sydney 2001 — 2002
BA, Anthropology
Portland State University 1999 — 2001
Anthropology
Linn Benton Community College 1998 — 1999
General
Microsoft January 2012 - Present
Microsoft June 1999 - May 2011
Stream International October 1995 - November 1998
Boeing Commercial Airplanes October 1989 - July 1995
Skills
Release Management, Product Planning, Software Project..., Program Management, Agile Methodologies, Partner Management, Process Improvement, Product Management, Online Services
Education
Texas Christian University 1987 — 1987
Computer Science
Tarrant County College 1985 — 1986
Computer Science
Adobe April 2013 - January 2014
Adobe October 2012 - March 2013
Adobe November 2011 - October 2012
Adobe March 2010 - November 2011
Metal Toad Media July 2008 - November 2009
Stream International February 2006 - July 2008
Stream International December 2004 - January 2006
Stream International February 2004 - November 2004
Stream International January 2002 - January 2004
Skills
Technical Writing, Call Center, Curriculum Development, Sales, Corporate Training, Software Documentation, Supervisory Experience, Technical Support
Education
Portland State University 2007 — 2009
B.S., Business Administration - Supply and Logistics Management
Rogue Community College 1999 — 2001
Associates, Liberal Arts
W.A. Wilde March 2007 - December 2007
Pyramid Technologies December 2005 - July 2007
City of New Britain Health Dept May 2003 - October 2003
Rational Software April 2000 - April 2001
Media Map September 1998 - January 2000
Stream International 1997 - 1998
Education
Salem State University 1993 — 1994
Biology
Beta Digital Printing Pvt Ltd January 2008 - May 2008
Ugam Solutions January 2007 - January 2008
Electronic Data Systems (EDS) October 2003 - January 2007
Stream International October 2000 - October 2003
Education
Symbiosis institute of Management Studies 2007 — 2009
PGDBM, Operations
University of Mumbai 1995 — 1999
BE, Computers
Michelle's Voluntary Separation from the Workworld ENDING December 18, 2015! February 2015 - Present
EMC September 2010 - February 2015
EMC February 2001 - September 2010
Stream International September 1998 - June 2000
Stream International 1999 - 2000
A.T. Cross February 1990 - September 1998
Skills
Six Sigma, Social Media, Program Management, Process Improvement, Social Engagement, Project Management, Strategic Planning, Management, Business Analysis, Strategy, Cross-functional Team..., CRM, Training, Performance Management, Product Marketing, Software Documentation, Product Management, Team Leadership, User Experience, Vendor Management, Enterprise Software, Product Development, SaaS, Customer Engagement, Business Process, Change Management, Business Process..., Leadership, Visio, Account Management, Analysis, Team Building, Competitive Analysis, Editing, Human Resources, Customer Service, Project Planning
Education
EMC University 2007 — 2008
Six Sigma, Six Sigma Green Belt
State University of New York Empire State College 1989 — 1992
Master's, Policy Studies
Rhode Island College 1978 — 1988
Bachelor's, Sociology
Mary Kay, Inc. July 2007 - Present
Lennox International 1999 - 2007
Stream International 1996 - 1998
Skills
ServiceNow, IT Service Management, BMC Remedy, Technical Support, System Deployment, Windows Server, System Administration, SCOM, SCCM, Troubleshooting, Disaster Recovery, Integration, Active Directory, Visio, Microsoft Exchange, IT Management, Windows 7, Team Leadership, ITIL, System Center..., LANDesk, System Center Suite, System Center..., Software Deployment, Solution Implementation, Software Development, Software Implementation, Leadership, Java, JavaScript, Powershell, SOAP, WSDL, Jelly, Web Services
Education
Western Governors University 2015 — 2019
Bachelor of Science (B.S.), Information Technology, Undergraduate
Southern Nazarene University 1993 — 1994
Grand Prairie High 1990 — 1993
Langrum, Inc. August 2011 - Present
AT&T August 2011 - August 2012
Stream International November 2005 - May 2009
Skills
SEO, Email Marketing, Copywriting, PPC, Advertising, CMS, Web Marketing, Market Research, Marketing, Graphic Design, HTML, Journalism
Education
Stephen F. Austin State University 2008 — 2012
B.A., Information Technology, Business Administraition, Sociology
Yahoo February 2013 - Present
ChickTech January 2012 - December 2012
Stream International August 2010 - November 2011
Marion-Ownbey Herbarium October 2006 - August 2008
Skills
Web Design, Video Editing, Animation, Computer Hardware, Computer Repair, Mac OS X, HTML, Web Development, CSS, Technical Support, Computer Maintenance, Mac OS, PHP, Operating Systems, Windows 7
Education
Portland State University 2012 — 2015
Bachelor's of Science, Computer Engineering, 1st year post-bac
Washington State University 2006 — 2010
BA, Digital Technology and Culture
University of Texas at Dallas March 2012 - Present
Brinks Inc. March 2011 - January 2012
Southwest Airlines June 2007 - August 2010
Matrix Resources December 2006 - June 2007
PepsiCo June 1999 - August 2006
Stream International September 1996 - May 1999
DacEasy (SAGE US) October 1995 - September 1996
U.S. Army September 1985 - September 1989
Skills
Active Directory, Technical Support, BMC Remedy, Troubleshooting, Laptops, Windows Server, Help Desk Support, Windows, Hardware, Computer Hardware, Networking, Windows 7, Blackberry, Software Documentation, Operating Systems, Customer Satisfaction, Desktop Support, Customer Service, Servers, Printers, TCP/IP, Software Installation, Testing, A+ Certified, Network Administration, Microsoft Office, VMware, System Administration, Call Center, Outlook, Problem Solving, Customer Relations, VPN, Citrix, Disaster Recovery, Network Security, Technical Training, Remedy, Switches, DHCP, Windows XP Professional, Wireless, XP, SCCM, 3D Printing, Windows Server 2003, WDS, Microsoft Excel
Education
Stephen F. Austin State University 1991 — 1995
Bachelor of Science, Sociology
San Jacinto College 1989 — 1991
Associate of Arts, Business Administration
Independent Consultant for The Pampered Chef October 2011 - Present
Fast Food Chain April 2012 - May 2013
Portland Community College January 2010 - February 2012
Brookwood Baptist Church September 2009 - April 2011
Portland Community College January 2008 - December 2009
Portland Community College February 2008 - April 2008
General Moters/Convergys October 2005 - September 2007
Stream International April 2002 - September 2005
Express Personnel Services 2005 - 2005
Perfect Look April 1999 - April 2001
Skills
PowerPoint, Microsoft Excel, Outlook, Teaching, Data Entry, Microsoft Office, Coaching, Microsoft Word
Education
Brookwood Baptist Church - MOS 2007 2010 — 2011
Portland Community College 2007 — 2011
AAS, Management and Supervisory
HealthCo Information Systems April 2011 - Present
HealthCo Information Systems February 2009 - April 2011
HealthCo Information Systems February 2009 - March 2011
Native American Rehabilitation Association 2004 - 2007
Intel 2003 - 2004
Portland Sash & Door 1999 - 2004
Stream International January 1997 - January 1999
stream international 1994 - 1999
Quest Diagnostics January 1994 - January 1996
Skills
SharePoint, Microsoft Exchange, Microsoft SQL Server, SQL, Healthcare Information..., Networking, VMware, System Administration, Databases, Virtualization, EMR, HL7, Document Management, TCP/IP, VPN, Active Directory, DNS, IIS, Network Security, ABBYY, Twitter, Troubleshooting, Crystal Reports, Practice Management, Healthcare, HTML, HIPAA, XML, Network Administration, Technical Support, Windows Server
Education
Portland Community College 1995 — 2007
PoliSci, Econ
TFA Texas Fire Alarm, Inc. May 2014 - Present
Fire Safety Solutions, Inc January 2007 - May 2014
City of Dallas 2008 - 2014
Stream International October 2007 - January 2008
Skills
Computers, Construction Documents, Life Safety, Submittals, Fire Suppression Systems, Fire Protection, Fire Alarm, Project Planning, NFPA, Building Codes, Contract Negotiation, Low Voltage, Fire Safety, Code Enforcement, Access Control, Security, CCTV, IP Cameras, Alarm Systems, Fire Sprinkler Systems, Fire Management, HVAC, Engineers
Education
Richland Community College 2009 — 2011
Current Student, Engineering
I.T.T. Technical Institute 2001 — 2003
AAS, CEET
Accruent July 2015 - Present
Accruent December 2013 - Present
JMW Consulting August 2006 - Present
NEIEP August 2008 - September 2013
Key Boston, Inc. August 2007 - April 2008
Investor's Bank and Trust January 2007 - July 2007
NexIT, Inc. August 2002 - November 2006
Intellution 1999 - August 2002
Stream, International August 1996 - April 1999
Skills
Microsoft SQL Server, .NET, Databases, C#, ASP.NET, VB.NET, Web Development, Microsoft Exchange, Integration, Automation, Visio, Software Development, Business Analysis, Programming, Program Management, Web Applications, Networking, Operating Systems, Windows Server, Visual Basic, SQL, Agile Methodologies, Management, Servers, Project Management, Technical Support, Software Project..., XML, Cloud Computing
Education
Rensselaer Polytechnic Institute 1993 — 1996
NO, Biochemical Engineering
Mount Saint Charles Academy 1987 — 1993
Diploma, College Prep
Adobe Systems January 2011 - Present
Adobe Systems March 2010 - January 2011
Yahoo! April 2009 - March 2010
Adobe Systems - Stream International September 2001 - March 2009
Stream International 1999 - 2009
Skills
Adobe Audition, Premiere, After Effects, Computer Hardware, HTML, CSS, OS X, Troubleshooting, Mac OS X, Technical Support, Microsoft Excel, Adobe Creative Suite, Leadership, Training, WordPress, Dreamweaver, XP, Windows, Technical Writing, Call Centers, PHP, Software Documentation, Web Development, Windows 7, Operating Systems, SharePoint, System Administration, Apache, Linux, Android, Network Administration, Cloud Computing, JavaScript, Databases, Windows Server, MySQL, Active Directory, XML, VMware, CMS, XHTML, Windows XP
Education
Portland State University 1989 — 1999
BS, Social Sciences
József Attila University 1991 — 1992
Carlton Fields Jorden Burt March 2007 - Present
International Legal Technology Association (ILTA) October 2014 - Present
Danka September 2005 - March 2007
Danka Office Imaging 2005 - 2007
Stream 1999 - 2005
Stream International 1999 - 2005
Skills
Captivate, SnagIt, Presenter, ActionScript, MS Project, Social Media, E-learning, Instructor-led Training, Troubleshooting, Compliance, Instructional Design, Software Training, Training Delivery, Technical Training, Adult Education, Online Training, Curriculum Development, Learning Management, Visio, Mentoring, Blended Learning, Knowledge Management, Coaching, Outlook, E-learning Development, PowerPoint, Lotus Notes, Team Building, Staff Development, Adobe Acrobat, Fermentation, Documentation, Public Speaking, Microsoft Office, Word, MS Office Suite, Team Leadership, Brewing, Beer, Content Development, Analysis, Editing, Distance Learning, Performance Management, Process Improvement, Problem Solving, Call Center, Quality Assurance, Learning Management..., Project Management
Education
St. Petersburg College 2006 — 2010
BA, Business / Global Technology Management
Hillsborough Community College 1999 — 2005
AS, Cisco Network Technologies
Tekmark Global Solutions October 2012 - Present
Frontier Communications July 2011 - October 2012
Verizon May 2004 - March 2010
Telvista March 2002 - May 2004
Stream International October 1998 - March 2002
Skills
DSL, Networking, Technical Support, VoIP, Telecommunications, Cisco Technologies, Call Center, Vendor Management, TCP/IP, Wireless Networking, Network Administration, Troubleshooting, Switches, Windows Server, Fiber Optics, FTTx, WAN, Network Design, Avaya, LAN-WAN, Process Improvement, Ethernet, Software Documentation, Telephony, Aspect ACD, Juniper, ATM networks, Optical Fiber, Computer Network..., SDH, ATM Networks, Juniper Technologies, Call Centers
Education
Sam Houston State University 1975 — 1980
BFA Radio, Television, Film; Marketing
Rio Hondo High School
Atlantic Aviation February 2015 - Present
Junius Peak January 2006 - Present
North Texas Food Bank October 2008 - September 2014
Atlas Capital Management May 2005 - October 2008
UBS Investment Bank October 2004 - May 2005
Mariner Health Care December 2001 - October 2004
i2 Technologies February 2001 - August 2001
Stream International June 1999 - February 2001
Skills
IT Management, Management, Call Center, Disaster Recovery, Information Security, Process Improvement, Program Management, Non-profits, Call Centers, Recruiting, Networking, Leadership, Human Resources, Nonprofits, CRM, Policy, Customer Service, Data Center, Project Management, Security, Project Planning, IT Strategy
Education
Shoreline Community College 1988 — 1992
Associates
Aprima Medical Software, Inc. November 2005 - February 2013
CompuCom January 2003 - October 2005
Millbrook Corporation July 1997 - December 2002
Stream International October 1996 - July 1997
Richardson Computer Outlet December 1995 - August 1996
Skills
Healthcare Information..., Salesforce Administrator, Salesforce.com..., Acquisition Integration, Networking, Sonicwall, Microsoft Exchange, Hosted Voice, Symantec Backup Exec, Virtualization, Active Directory, Microsoft Office, Firewalls, TCP/IP, DHCP, VPN, Microsoft DNS, IPSec, Dell PowerEdge Servers, Dell PowerVault, Hardware Infrastructure, SaaS, Backup Exec, IIS, Cloud Computing, Software Documentation, Microsoft SQL Server, Integration, IT Management, Troubleshooting, Security, Windows Server, Enterprise Software, Visio, VoIP, Project Management, Databases, Software Implementation, Disaster Recovery, Salesforce.com, Technical Support
Education
Southern Nazarene University 1990 — 1993
HOSTING March 2000 - Present
Netcom/Mindspring/Earthlink May 1996 - March 2000
Stream International April 1995 - May 1996
Tarrant County College September 1993 - May 1996
Skills
System Administration, Apache, Data Center, Windows Server, Nagios, DNS, RHEL, Load Balancing, Disaster Recovery, Linux, Bash, High Availability, Servers, Cloud Computing, VMware, MySQL, Technical Support, TCP/IP, PHP, Debian, Microsoft SQL Server, Red Hat Linux, CentOS, IIS, VMware ESX, Firewalls, Virtualization, VPN, SAN, Cisco IOS, Server Architecture, Linux System..., Network Security
Education
Tarrant County College 1992 — 1994
Associates of Applied Science - Computer Science, Programming / Analysis
Irving High School 1973 — 1977
Diploma, High School
Umpqua Bank September 2012 - Present
Integra Telecom October 2000 - September 2012
Greens.com April 2000 - May 2000
Stream International October 1997 - November 1998
Skills
VMware, Windows Administration, Citrix, IIS, Data Center, SAN, Powershell, Active Directory, Windows Server, System Administration, DNS, Linux, Disaster Recovery, Eagle Scout, NetApp, iSCSI, Cisco UCS, CommVault, vSphere, VPN, Hardware, VMware Infrastructure, Cisco Technologies, Servers, Technical Support, VMware ESX, Virtualization, Solaris, NFS
Education
Portland Community College 1995 — 2000
Associates, Computer Information Systems
Portland Community College 1995 — 2000
Associates, General Studies
Texas Instruments April 2003 - Present
Texas Instruments October 1997 - April 2003
Stream International September 1995 - October 1997
Education
Tarrant County College 1992 — 1995
University of Western Ontario, Geotechnical Research Centre September 2008 - January 2009
Stream International February 2004 - August 2006
Vilar Construction May 2003 - February 2004
Banaye Rastin Construction Ltd January 2001 - February 2002
Arkan Saze Omran Construction Ltd October 1997 - November 2000
Mahendra Raj Consultants Private Ltd June 1996 - May 1997
Skills
Geotechnical Engineering, AutoCAD, Soil, Slope Stability, Deep Foundations, Microsoft Office, Concrete, Foundation Design, Civil Engineering, Supervisory Skills, Earthworks, Rock Mechanics, Construction Management, Geotechnics, Retaining Walls, Structural Engineering, SAP2000, Engineering, Bridge
Education
Western University 2006 — 2008
Master's, Geotechnical and structural.
Shivaji University 1992 — 1996
Bachelor's Degree; bachelor's degree, Civil Engineering
The University of Western Ontario
Masters, Geotechnical and structural Engineering
Yahoo December 2013 - Present
Yahoo June 2009 - December 2013
Stream International January 2007 - May 2009
Skills
Customer Service, Team Management, Technical Support, Technical Writing, Mobile Phone Apps, Phone Etiquette, Mac OS, Windows, Customer Retention, SEM, Online Advertising, PHP, Web Analytics, E-commerce, Quality Assurance, Call Centers, CRM, Training, Leadership, Customer Experience, Customer Satisfaction, Analytics, Team Leadership, Management, Microsoft Office, Process Improvement, Cross-functional Team..., Project Management
Education
Southern New Hampshire University 2015 — 2018
Master of Science (MS), Industrial and Organizational Psychology
Portland State University 2011 — 2015
Bachelor of Science (BS), Psychology
Portland Community College 2008 — 2011
AAOT, Psychology
GiveSmart July 2015 - Present
Greater Giving (a Global Payments company) August 2004 - June 2015
Stream International 1998 - 2004
Healthnet 1992 - 1998
Skills
Customer Service, Call Center, Account Management, Lead Generation, Inbound Marketing, Strategic Partnerships, Start-ups, Process Improvement, Team Building, Service Delivery, Strategic Planning, Project Management, CRM, Leadership, Salesforce.com, Business Analysis, Call Centers, Management, Vendor Management
Education
Portland State University
Master of Business Administration (M.B.A.), Non-Profit/Public/Organizational Management
Portland Bible College 1984 — 1986
BA, Music Theory/Composition
Comcast Cable September 2005 - Present
Comcast Cable September 2005 - March 2011
Stream International 1999 - 2005
Education
Portland Community College
Dell October 2011 - Present
Denver Phoenix Club January 2005 - Present
ViaWest September 2003 - November 2011
VirtuallyThere April 2001 - July 2003
Prodigy Communications September 2000 - February 2001
Timespace LLC December 1998 - December 2000
Buchanan Associates September 1997 - June 1999
Stream International September 1996 - April 1997
Skills
Windows Server, EMC Storage, Active Directory, Cisco Technologies, VMware ESX, Storage Area Networks, Firewalls, Disaster Recovery, IIS, Network Security, Red Hat Linux, Cloud Computing, Apache, Network Administration, XP, Servers, Data Center, System Administration, Microsoft Exchange, Virtualization, Operating Systems, SAN, Security, Windows XP, VMware Infrastructure, Citrix
Education
U.S. Federal Government 5/6C Level Clearance
Tarrant County College 1997 — 1999
Computer Technology/Computer Systems Technology
VMware
VCP VI3 Certified, Virtualization Technologies
Citrix
CCA XenServer 6.0, Virtualization Technologies
Training
OST Services September 2007 - Present
Coastal International Trucks July 2001 - August 2007
Stream International January 2000 - December 2000
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, English, Customer Service, Windows, Research, Public Speaking, Budgets
Education
Roger Williams University 1999 — 2000
MCSE, Information Technology
Self-employed 2005 - Present
OmniLingua Worldwide, LLC August 2004 - July 2005
Siemens January 2001 - July 2004
Intel Corporation November 1999 - December 2000
Quark September 1996 - November 1999
Stream International January 1996 - June 1996
Dun and Bradstreet September 1995 - December 1995
Skills
Technical Translation, Medical Translation, Translation Memory, Machine Translation, Localization, Linguistics, German, Multilingual, SDL Trados, XTM, MultiTerm, Post Editing, Manuals, Globalization
Education
University of Mainz, Faculty of Translation Studies, Linguistics and Cultural Studies in Germersheim 1990 — 1995
Master of Arts, Translation Studies
Southern Illinois University, Carbondale 1993 — 1993
The American Heart Association March 2007 - Present
American Heart Association March 2006 - April 2007
Yusen Global Logistics November 2005 - February 2006
PFS Web August 2004 - November 2005
CVM Solutions May 2004 - August 2004
Austin-Tetra April 2003 - April 2004
Software Spectrum October 1997 - June 1999
Stream International October 1996 - October 1997
Skills
Program Management, Management, Microsoft Excel, Project Planning, Outlook, Analysis, Vendor Management, Quality Assurance, Marketing Strategy, Customer Satisfaction, Microsoft Word, Social Media, HTML, Sales, Training, Problem Solving, Fundraising, Budgets, IT Solutions, Nonprofits, Troubleshooting, Leadership, Networking, Event Planning, Marketing, Technical Support, Social Networking, Databases, Windows 7, Security, Help Desk Support, Operating Systems, Information Technology, System Administration, Microsoft Office, Team Building
Education
University of North Texas 2002 — 2007
Bachelor of Arts, International Studies
Richland Community College
Certificates, Computer Networking/PCs/Admin/MCP
L.A. Rainey Hryciw, Computer Support Specialists January 1997 - Present
Stancorp Financial January 2000 - November 2011
Standard Insurance Co January 2000 - November 2011
Stream International June 1995 - January 2000
Stream International June 1995 - January 2000
Skills
Website development, Website Design, Website Updating, Troubleshooting, XML, Technical Support, JavaScript, Operating Systems, Visual Basic, CSS, Help Desk Support, Access, Hardware, Training, Microsoft Office, Software Installation, Web Content Management, Web Applications, Technical Writing, Software Development, Databases, User Experience, HTML
Education
Portland State University
Bachelor of Science, Psychology; Industrial
Portland Community College
Secondary Coursework in Computer Science
Portland State University
BS, Psychology
Experis June 2015 - Present
SERA Architects November 2011 - June 2015
D.A. Davidson & Co. July 2008 - October 2011
Intel Corporation April 2008 - July 2008
CheckFree July 2007 - April 2008
Stream International December 2006 - July 2007
Enterprise Rent-A-Car October 2005 - December 2006
Nabisco Brands Inc October 1999 - October 2005
Datamouse Computers February 1996 - December 1996
Skills
System Administration, Windows, Software Documentation, Technical Support, Customer Service, Organization, VPN, Windows Server, System Center Suite, Microsoft Exchange, Windows 7, Inventory Management, Networking, Switches, Microsoft SQL Server, Project Planning, DHCP, DNS, Planning, Documentation, Active Directory, Troubleshooting, Servers, SharePoint, System Deployment, Hyper-V
Education
Harvard edX 2012 — 2012
Computer Science
New Horizons 2012 — 2012
Certificate, Computer Technology/Computer Systems Technology
American College Testing (ACT) 2011 — 2011
Certificate, National Career Readyness Certificate
Portland Community College 1994 — 1997
Associates, General Studies, Applied Science, Information Technology
Naval Base 32nd ST San Diego Technical Training & Learning Center 1992 — 1997
Bachelor of Applied Science (BASc), Business / Technology
Express Scripts December 2007 - Present
Fidelity Investments November 2006 - November 2007
Medco Health April 2004 - July 2006
Stream International 1997 - 2003
Barton Protective Services 1992 - 1995
Skills
Customer Satisfaction, Call Center, Customer Service, Time Management, Call Centers, Process Improvement, Quality Assurance, Recruiting, Software Documentation, Telecommunications, Business Analysis, Cross-functional Team..., Vendor Management, Outlook, PowerPoint, Customer Experience, Troubleshooting, Windows, Outsourcing, Operations Management, Microsoft Word, Performance Management, Training, Data Analysis, Forecasting, Leadership, CRM
Education
Stephen F. Austin State University 1987 — 1992
BS, Psychology / Criminal Justice
Maxim Integrated January 2013 - Present
McKesson September 2012 - December 2012
HomeTelos September 2007 - November 2011
FedEx Kinko's Support Operations August 2006 - August 2007
ClubCorp November 2004 - June 2006
Telvista November 2002 - October 2004
Ascendent Solutions October 1999 - October 2002
Software Spectrum October 1997 - September 1999
Stream International July 1996 - October 1997
Skills
Computer Hardware, Active Directory, Software Documentation, Troubleshooting, Customer Service, XP, SDLC, Analysis, Access, Technical Support, Windows, Customer Satisfaction, Quality Assurance, Hardware, Training, Operating Systems, HTML, Visio, Technical Writing, Management, Project Management, Data Analysis, Databases, SharePoint, Microsoft Excel, Team Leadership, Editing, Business Analysis, Process Improvement, Testing, Microsoft Office
Education
Purdue University 1990 — 1993
Taco Bell July 2010 - November 2010
Community Management Inc February 2009 - December 2009
Pacific Patrol Services February 2008 - February 2009
ACS, a Xerox Company May 2007 - July 2007
ACS, a Xerox Company August 2005 - April 2006
ACS, a Xerox Company July 2004 - January 2005
Stream International January 2000 - July 2003
Education
Portland State University 2006 — 2009
Bachelor of Arts, Communications
Farm 2 Cart January 2014 - Present
Optimus, LLC March 2000 - June 2013
STREAM INTERNATIONAL February 1999 - March 2000
Skills
Adobe Creative Suite, Graphics, Photography, Photoshop, Marketing, Corporate Identity, Logo Design, Customer Service, Food Preparation, Food Service
Education
University of Alabama at Birmingham 1986 — 1990
Bachelor of Arts (B.A.), Theatre/Theater
Southwest Tennessee Community College 1996 — 1999
Associate of Arts and Sciences (A.A.S.), Graphic Design
Anthelio Healthcare Solutions July 2007 - Present
WellPoint January 2002 - July 2007
United States Army Reserve June 1991 - June 2002
Stream International August 1999 - April 2001
Texas Instruments April 1996 - August 1998
US Army August 1988 - June 1991
Skills
SharePoint, Business Intelligence, Microsoft SQL Server, Business Analysis, IT Service Management, ITIL v3 Foundations..., Leadership, IT Operations, Information Technology, Quality Assurance, Service Delivery, Enterprise Software, SQL, Integration, Access, SDLC, Management, Windows Server, Vendor Management, Disaster Recovery, Analytics, Software Documentation, IT Strategy, ITIL, Visio, Data Center, Enterprise Architecture, Solution Architecture
Education
The University of Texas at Dallas 1997 — 1998
Electrical Engineering and Physics
Richland Community College 1996 — 1998
Basics
Kaiser Permanente 1999 - Present
Lucent Technologies 1998 - 1999
Sprint PCS 1995 - 1998
Stream International 1992 - 1996
800-Software (a subsidiary of Digital Equipment Corporation) 1992 - 1996
AT&T 1981 - 1992
Skills
Telecommunications, Process Improvement, Healthcare Information..., Change Management, Network Design, Wireless, Networking, HIPAA, Troubleshooting, Project Planning, System Administration, Project Management, MPLS, Leadership, Program Management, Epic Systems, Integration, Enterprise Architecture, Enterprise Software, Analysis, Healthcare, ITIL, Sales
Education
University of California, Berkeley
Telecommunications Engineering
San Francisco State University
BS, Business-Admin. Mgmt / Information Systems
Albany High School
Apple October 2011 - Present
A&I Benefit Plan Administrators, Inc March 2010 - May 2011
Farmers Insurance August 2007 - March 2010
Aetna Insurance April 2007 - August 2007
Aetna Insurance November 2002 - April 2007
Sonic Blue June 2002 - November 2002
Stream International September 1997 - May 2002
US Army January 1990 - September 1997
Skills
Leadership, Management, Insurance, Sales, Budgets, Customer Satisfaction, Microsoft Excel, Data Analysis, Quality Assurance, Outlook, Strategic Planning, Troubleshooting, Customer Service, Call Center, Vendor Management, Account Management, Customer Experience, Coaching, Process Improvement, New Business Development, Microsoft Office, Call Centers, Fundraising, Employee Relations, CRM, Team Building, Operations Management, Team Leadership, Cross-functional Team..., Technical Support, Training, Performance Management
Education
Portland State University
BS, Business Administration (Management / HR)
Portland Community College
AS, Business Administration
US Army Infantry Basic and Advanced School
Lake Oswego High School 1984 — 1988
Esoteric Industries February 2007 - Present
Stream International March 1995 - August 1998
Education
Portland State University 2011 — 2012
Portland Community College 1991 — 2006
AA, General Studies
Tobii ATI April 2014 - Present
Tobii ATI January 2012 - April 2014
Tobii ATI May 2008 - January 2012
Holliston, Natick, Weston, & Ashland Public Schools September 2003 - June 2007
Politzer & Haney 1997 - 2002
Politzer & Haney September 2000 - June 2001
Stream International 1995 - 1996
Skills
Troubleshooting, Microsoft Office, Access, Outlook, Academia, Teaching, XML, Strategic Planning, Testing
Education
Simmons College 2003 — 2004
MSEd, Special Education
University of Rhode Island 1991 — 1995
BS, Management Information Systems
University of Rhode Island - College of Business Administration 1991 — 1995
BS, Management Information Systems
Sherwood High School 1987 — 1991
Northrop Grumman Corporation May 2012 - Present
Northrop Grumman Information Technology August 2010 - May 2012
Northrop Grumman Corporation March 2009 - August 2010
Northrop Grumman Corporation July 2007 - March 2009
Northrop Grumman Corporation September 2004 - July 2007
Buchanan Associates August 1999 - September 2004
Stream International February 1997 - August 1999
Fujitsu May 1996 - May 1998
Skills
ITIL, Microsoft Certified..., Help Desk Support, Program Management, PMP, Process Improvement, Citrix, Service Desk, Management, Integration, Software Documentation, Requirements Analysis, Security, Troubleshooting, Contract Management, Strategic Planning, IT Service Management, SharePoint, Visio, Microsoft Office, Vendor Management, Project Management, SDLC, Disaster Recovery, Government Contracting
Education
Strayer University (VA) 2005 — 2011
Bachelor of Business Administration, Management
Dell October 2006 - Present
DataCert, Inc. October 2005 - October 2006
EverydayWealth June 2002 - October 2005
FundsXpress January 2000 - February 2002
First USA April 1998 - January 2000
Stream International August 1994 - April 1998
Skills
Project Management, Product Management, Management, Product Marketing, Competitive Analysis, Strategy, Marketing, Sales, Analytics, SaaS, Salesforce.com, Marketing Strategy, Cross-functional Team..., Program Management, Business Development, CRM, Team Leadership, Enterprise Software, Lead Generation, Strategic Partnerships, Go-to-market Strategy, Demand Generation, Solution Selling
Education
University of North Texas 1993 — 1996
Texas A&M University 1991 — 1993
Grand Prairie High School 1987 — 1991
Consolidated Data Services February 2012 - Present
DMSP September 2008 - February 2012
Traxxas Corp February 2008 - August 2008
Ignition October 2005 - February 2008
Architel August 2004 - October 2005
Accubanc Mortgage April 1999 - February 2004
National City Mortgage Corporation 1999 - 2004
Stream International February 1996 - April 1999
Stream International 1996 - 1999
Skills
Active Directory, Cisco IOS, Cisco Technologies, Cisco Nexus, VPN, Solarwinds, DHCP, Windows Server, VMware, DNS, Data Center, Microsoft Exchange, TCP/IP, Cisco Security, Linux
Education
Texas A&M University 1992 — 1994
Computer Engineer
Booz Allen Hamilton April 2009 - September 2012
Open Text 1998 - November 2008
Open Text Corporation (Formerly Hummingbird USA) 1996 - 2008
Hummingbird 2002 - 2006
PC DOCS 1998 - 2002
PC DOCS October 1996 - 1998
Stream International August 1994 - October 1996
Skills
Microsoft SQL Server, C#, XML, SQL, ASP.NET, Web Services, Oracle, Visual Basic, VB.NET, C++, Access, Quality Assurance, Microsoft Office, Oracle BPEL, Enterprise Content...
Education
South Carolina State University 1989 — 1994
Bachelor of Science (B.S.), Computer Science
Sullivan University Online August 2006 - Present
Trinity Family Life Center July 2014 - Present
Sullivan University March 2007 - February 2011
Spencerian College August 2004 - September 2006
TradeMC 2000 - 2001
Stream International 1997 - 2000
New Horizons Computer Learning Center March 1995 - May 1997
Skills
Higher Education, Staff Development, Academic Administration, Curriculum Development, E-Learning, Student Affairs, Teaching, Distance Learning, Enrollment Management, Educational Leadership, Coaching, Faculty Development, Process Improvement, Program Management, Leadership, Community Outreach, Instructional Design, Training, Public Speaking, Leadership Development, Curriculum Design, Student Recruiting, Management, Interviews, Research, Adult Education, Admissions, Program Development, Nonprofits, Career Counseling, Resume Writing, Organizational..., Instructional Technology, College Teaching, Retaining Customers, Campus, Academic Advising, Career Development, Student Engagement, Student Financial Aid, Higher Education..., Student Development, Classroom, Conflict Resolution, Accreditation, CampusVue
Education
Sullivan University 2007 — 2009
EMBA, Business
Linda Vista Baptist Bible College and Seminary 1988 — 1992
MA, PhD, Religion
Southern Illinois University, Carbondale 1987 — 1988
BS, Vocational Education
Thomas Reprographics, Inc. July 2007 - Present
Stream International 2005 - 2007
William Kim Noland, CPA 2003 - 2004
Accenture 1994 - 2002
Affiliated Computer Systems 1991 - 1994
VHA Inc. 1989 - 1991
Murray Properties Company 1985 - 1989
Arthur Andersen & Co. 1979 - 1984
Skills
Accounting, SEC filings, Sarbanes-Oxley Act, Internal Controls
Education
Texas A&M University 1977 — 1979
MBA, Accounting
Rice University 1973 — 1977
Bachelor's Degree, Managerial Studies
Xerox April 2008 - Present
ACS January 2007 - April 2008
ACS August 2006 - December 2006
ACS July 2003 - August 2006
Stream International 2002 - 2003
Brella Productions 1995 - 2000
Encyclopaedia Britannica 1997 - 1998
Skills
Blackberry Enterprise..., Documentation, Quality Assurance, Process Improvement, Scripting, Microsoft Exchange, Records Management
Education
Reed College 1997 — 2002
Bachelor of Arts, Anthropology
ETHS! 1993 — 1997
Sutherland Global Services September 2012 - Present
Stream Global Services August 2010 - August 2012
Stream December 2009 - October 2010
Stream Global Services February 2009 - December 2009
Stream Global Services June 2004 - February 2009
Stream International June 2001 - June 2004
Skills
Vendor Management, Finance, Call Center, Outsourcing, Mergers & Acquisitions, Business Analysis, Process Improvement, CRM, Call Centers, Customer Experience, Negotiation, Analysis, Customer Satisfaction, Performance Management, Management, Analytics, Operations Management, Strategy, Cross-functional Team..., Strategic Partnerships, Workforce Management, Leadership, Team Management, BPO, Strategic Planning, Business Process..., Executive Management, Team Leadership, P&L Management, Account Management, Team Building, Budgets, Contract Negotiation, Business Development, Change Management, Contact Centers, Project Management
Education
Syracuse University
BS, Advertising
University of New Hampshire -- Peter T. Paul College of Business and Economics
MBA, Business
Facilitek Services May 2007 - Present
Willis Group 2007 - Present
Group One Automotive October 2000 - December 2003
stream international 1999 - 2001
Skills
Applicant Tracking..., Contract Recruitment, Customer Service, E-commerce, ITIL, Leadership, Management, Microsoft Exchange, Networking, Oracle, Process Improvement, Quality Assurance, Recruiting, SDLC, Sales, SharePoint, Software Development, Sourcing, Staff Augmentation, System Administration, Talent Acquisition, Technical Recruiting, Staffing Services, VMware, Business Analysis, Executive Search, Internet Recruiting, Project Management
Education
Stephen F. Austin State University 1992 — 1996
Tyler Junior College 1990 — 1996
associate, computer science
Tyler Junior College 1990 — 1996
Computer Science
Vertotrack August 2012 - Present
Equal Exchange November 1999 - Present
Free Geek Providence 2008 - October 2013
Stream International 1999 - 2000
Peace Corps January 1995 - May 1998
Skills
Project Planning, Strategic Planning, Social Media, Research, Public Speaking, Management, Database Administration, Business Intelligence, Ruby on Rails, Database Design, Linux Server, Open Source Software, ETL, Data Analysis, Program Management, Nonprofits, CRM, Analysis
Education
Southern New Hampshire University 2001 — 2003
Master, Community Economic Development
Radford University 1989 — 1992
Century 21 Commonwealth January 2003 - Present
Corporate Software 1992 - 2002
Stream International 1990 - 2002
Skills
Lead Generation, New Business Development, Social Networking, Investment Properties, Account Management, Management, Solution Selling, Business Development, Customer Satisfaction, Professional Services, Strategic Partnerships, Strategic Planning, CRM, Sales, Sellers, Negotiation, Selling, Real Estate Transactions, Contract Negotiation, Marketing, Relocation, Email Marketing, Online Marketing, Short Sales, Referrals, Residential Homes, New Home Sales, Advertising, Single Family Homes, Direct Marketing, Market Analysis, Condos, First Time Home Buyers
Education
University of Redlands 1993 — 1995
MBA, International Business
San Diego State University-California State University 1985 — 1988
BS,BA, Public Administration, Minor Economics
University of Minnesota-Twin Cities 1983 — 1985
Mahtomedi High School 1980 — 1983
High School
Telvista Inc. September 2005 - Present
Telvista 2005 - Present
Stream International 1996 - 2002
Skills
Call Center, Technical Support, Troubleshooting, Customer Satisfaction, Contact Centers, Computer Hardware, Contact Center..., Contact Center..., Vendor Management, Help Desk Support, XP, Customer Experience, Networking, Wireless Networking, Service Delivery, Leadership, VoIP, Process Improvement, Outsourcing, Telecommunications, Customer Support, Customer Retention, Operations Management, Quality Assurance, Training, System Deployment, Management, Software Documentation, Employee Training, Team Leadership, Technical Training, Laptops, Team Management, Windows, Business Process..., Performance Management, Hardware, System Administration, Software Installation, Call Centers
Education
R.L.Turner 1971 — 1974
Richland Community College
Texas Tech University
The University of Texas at Arlington
Hebrew College January 2012 - Present
Watson Wyatt Worldwide September 1999 - December 2011
Stream International 1998 - 1999
Skills
Project Management, Active Directory, Group Policy, Troubleshooting, Disaster Recovery, Windows 7, Problem Solving, Software Documentation, VMware, Network Administration, Business Analysis, Microsoft SQL Server, Information Technology, Hardware, Networking, ITIL, VPN, Leadership, System Administration, Management, DNS, Microsoft Exchange, Technical Support, Data Center, IT Service Management, Integration, Security, IT Strategy, Vendor Management, Windows Server, CRM, IT Management, Process Improvement, Servers
Education
Salve Regina University 1986 — 1987
Rockland High School 1982 — 1986
Diploma
Terremark Worldwide February 2007 - Present
CompuCom April 2004 - February 2007
ExxonMobil October 2003 - April 2004
Alcatel November 2000 - July 2003
CompUSA October 1998 - November 2000
Stream International October 1996 - February 1998
Education
Southern New Hampshire University 2008 — 2011
B.S., Economics/Finance
Abt Associates April 2015 - Present
Abt Associates 2013 - Present
Abt Associates March 2013 - March 2015
Robert Half Technology/Abt Associates May 2012 - March 2013
John Galt Staffing/Harvard University October 2011 - January 2012
Harvard University 2011 - 2012
Marsh McLenan Co. January 2007 - April 2011
Stream International May 1995 - April 2002
Stream International 1995 - 2002
Stream 1995 - 2002
Skills
Technical Support, Active Directory, Security, Call Center, BPO, Vendor Management, IT Management, Troubleshooting, Servers, Windows Server, Software Documentation, System Administration, Business Analysis, Windows, System Deployment, Hardware, Networking, Windows 7, Call Centers, XP, Visio, ITIL, Project Management, IT Operations, Windows XP, Team Leadership, Training, DNS
Education
Stonehill College 1982 — 1986
BA, Political Science
Fred Meyer April 2009 - Present
Julia Fitzgerald Cpa January 2009 - April 2010
Accounting Connections March 2008 - June 2008
Ameriprise Financial Advisors November 2007 - January 2008
Stream International 2000 - 2007
Skills
Account Reconciliation, Accounts Payable, Financial Reporting, Accounting, Microsoft Excel
Education
Portland State University 2013 — 2015
Master’s Degree, Accounting Specialization, GPA 3.77
University of Phoenix 2003 — 2005
BS, Accounting, GPA 3.95
Rentrak May 2015 - Present
Portland State University 2014 - 2014
Symantec October 2010 - November 2013
RuleSpace March 2000 - October 2010
Stream International September 1996 - October 1999
Skills
Software Engineering, Software Development, C, Python, Linux, Debugging, Perl, Databases, MySQL, SQL, Unix, Bash, Git, Subversion, OS X, Solaris, Virtualization, Cloud Computing, Mac OS X, Computer Science, Data Mining, x86 Assembly, JavaScript, Valgrind, Visual Studio, REST, Django, Drupal, Buildbot
Education
Portland State University 2012 — 2014
Bachelor's Degree, Computer Science, 3.89 GPA, Magna Cum Laude
Portland Community College 2009 — 2011
Associate's Degree, Computer Science, 3.93 GPA, Summa Cum Laude
Southern Company January 2010 - Present
Synergis July 2009 - May 2010
Raymond James February 2005 - July 2009
Raymond James Financial February 2005 - July 2009
Titan Cruise Lines June 2004 - February 2005
VERITAS Software December 2003 - June 2004
EMC May 2000 - January 2002
IntraSystems 1999 - 2000
Stream International July 1997 - October 1999
Skills
BizTalk, IT Management, Windows Server, IIS, Microsoft SQL Server, SDLC, Citrix, SQL, SharePoint, Active Directory, ITIL
Education
St. Petersburg College 2006 — 2008
Quinsigamond Community College 1992 — 1994
Milford High School
Otis Technology August 2008 - Present
Partners and Napier January 2008 - May 2008
Lobel's of New York August 2007 - December 2007
The Arc of Oneida-Lewis May 2006 - August 2007
Stream International May 2005 - August 2005
Skills
Marketing, Social Media Marketing, Trade Shows, Advertising, Marketing Communications, Market Research, Marketing Strategy, Product Marketing, Competitive Analysis, Product Development, Marketing Research, Brand Management, Online Advertising, Brand Development, Market Planning, Marketing Management, Public Relations, Sales Management
Education
SUNY Oswego 2011 — 2014
MBA
State University of New York College at Brockport 2004 — 2008
B.S., Marketing
Bank of America April 2007 - Present
Stream International 2006 - 2007
Skills
Onboarding, Talent Acquisition, Presentation Development, Recruiting, Technical Recruiting, College Recruiting, Teamwork, Internet Recruiting, Applicant Tracking..., Sourcing, Human Resources, Talent Management, Employee Relations, Coaching, Temporary Placement, Performance Management, Employee Benefits, Interviews, New Hire Orientations, HRIS, Taleo, Staffing Services, Vendor Management, Employee Engagement, Call Centers, Benefits Negotiation, Screening Resumes, Hiring, Screening, Workforce Planning, Deferred Compensation, Executive Search, Contract Recruitment, Employee Training, Temporary Staffing, PeopleSoft, Job Fairs, Succession Planning
Education
Stephen F. Austin State University 2000 — 2005
Stephen F. Austin State University 2000 — 2005
Stream International June 1997 - May 2003
Education
Sul Ross State University 2004 — 2006
MBA, Business Administration
University of North Texas 1997 — 2004
B.A., Human Resources and Organizational Behavior
Luke Financial November 2009 - Present
RBKILG August 2007 - August 2009
Stream International 2006 - 2007
Education
Stephen F. Austin State University 2001 — 2005
BA, Sociology and Communication
cchconsulting June 2004 - Present
Sitel 2010 - 2013
State Farm Insurance Company October 2009 - August 2010
AppFolio Inc. June 2009 - October 2009
CCHConsulting September 2008 - May 2009
Perfect Market March 2008 - September 2008
Stream International 1995 - August 2004
Citrix Online July 1999 - October 2001
Skills
Account Management, Customer Service, Budgets, Sales, Call Centers, Selling, Sales Management, Strategic Planning, Lead Generation, Salesforce.com, Contract Negotiation, CRM, Operations Management, Call Center, Management, Leadership, Cross-functional Team..., Team Leadership, Customer Satisfaction, Customer Experience, New Business Development, Business Strategy, Marketing, Vendor Management, Project Management, Performance Management, Team Building, Outsourcing, Team Management, Strategic Partnerships, Process Improvement, Training, Recruiting, Negotiation
Education
Incarnate Word College
Regis College
Cook Children's Health Care System August 2012 - Present
Cook Children's Health Care System September 2001 - Present
On Site Sales and Service October 1999 - September 2001
Stream International 1996 - 1999
Skills
Citrix, Symmetrix, VMware, Brocade, IT Management, EMC Networker, Troubleshooting, Healthcare, Healthcare Information..., Software Documentation, Disaster Recovery, Microsoft Exchange, Databases, Clariion, Windows Server, XP, Dell PowerEdge Servers, HIPAA, Active Directory, System Administration, SQL, Data Center, Technical Support, Data Domain, Microsoft Office, Customer Service, Servers, Tape Libraries, EMC Storage Solutions, vSphere, VMware Infrastructure, Windows XP, VMware vSphere
Education
Texas A&M University 1990 — 1992
Wells Fargo March 2006 - Present
Option One Mortgage December 2005 - March 2006
Intervoice May 1995 - November 2005
STREAM INTERNATIONAL August 1992 - May 1995
Skills
Banking, Loans, Mortgage Lending, Credit, Credit Analysis, Genesys, Cisco Technologies, SDLC, TCP/IP, IVR, Management, Avaya Technologies, Call Centers, Routing, Integration, Vendor Management, Business Analysis, Requirements Analysis, SIP, CTI
Education
Southeastern Oklahoma State University 1988 — 1992
Bachelor's degree, Computer Science
Hewlett-Packard September 2011 - Present
Hewlett-Packard September 2011 - Present
Stream International April 2007 - December 2010
BTC June 2005 - September 2005
Siemens 2004 - 2004
Skills
ITIL, Telecommunications, Servers, Windows Server, Windows, Operating Systems, XP, Software Installation, DNS, Routing, VoIP, IT Service Management, Active Directory, Switches, System Administration, Cloud Computing, Windows Vista, Firewalls, Technical Support, IP, CCNA, TCP/IP, Computer Hardware, Pre-sales, VMware, Virtualization, Network Design, Networking, Cisco Technologies, IT Operations, Microsoft Certified..., Hardware, Management, SCCM, Troubleshooting, Unix, Service Delivery, Project Planning, Windows 7, service manage, Process Management, Capacity Planning, Capacity Management, Infrastructure Capacity..., Service Availability, Account Management, Accountability, IT Risk Management
Education
Technical University Sofia 2003 — 2010
Master's degree, Telecommunications Engineering
Vicho Grancharov 1990 — 2010
Technical University Sofia 2008 — 2009
master, Telecommunications
Technical University Sofia 2003 — 2007
bachelor, Telecommunications
Columbia Sportswear July 2011 - Present
VanderHouwen & Associates May 2011 - July 2011
Columbia United Providers December 2009 - May 2011
Shriner's Hospital for Children April 2006 - May 2009
Western Grocers July 2005 - March 2006
Intel Co September 2004 - July 2005
Vestas American Wind Technology April 2002 - June 2003
DePaul Industries April 1999 - October 2001
Stream International June 1998 - March 1999
Skills
Visio, Windows 7, Windows, VPN, Microsoft Office, SQL, SharePoint, Active Directory, Routers, VMware, Troubleshooting, Computer Hardware, Windows Server, XP, Citrix, Software Documentation, Operating Systems, Servers, Network Administration, DNS, Disaster Recovery, Technical Support, Windows XP, Hardware, DHCP, System Administration
Education
Portland Community College
Stream International Team LeaderConvergysOctober 1994 - Present
Stream International Services 1994 - Present
Stream 1994 - Present
Stream Global Services 1994 - Present
Skills
BPO, Process Improvement, Technical Support, Call Center, Workforce Management, Call Centers, Quality Assurance, Customer Satisfaction, Customer Service, Recruiting, Customer Experience, Vendor Management, Training, Team Management
Education
Portland Community College 1975 — 1994
OST Services December 2013 - Present
Providence VA Medical Center December 2009 - November 2013
NRI Community Services January 2008 - December 2009
Chariho Regional School District July 2000 - January 2008
Stream International February 2000 - June 2000
Skills
Program Management, Disaster Recovery, Networking, System Administration, Public Speaking, SharePoint, Microsoft Office, IT Management, Security, Analysis, Project Planning, Team Leadership, Project Management, Process Improvement, Windows Server, Customer Service
Education
Roger Williams University 1988 — 1990
BS, Industrial Technology
iovation April 2013 - Present
WebTrends June 2008 - March 2013
Kroger 2003 - June 2008
Stream International 2002 - 2003
Skills
VMware, Linux, CentOS, Nagios, Ubuntu, Scripting, Windows Server, DevOps, Automation, System Administration, Graphite, SQL, Apache, Puppet, SaaS, Data Center, Chef, NetIQ AppManager, Hadoop, Powershell, WebTrends Analytics, Memcached, Firewalls, Enterprise Software, Troubleshooting, Bash, Cassandra, Amazon Web Services..., System Monitoring, Ruby, Debian, JMX, Munin, Red Hat Linux, Gomez, Keynote, Git, HP Proliant, PostgreSQL, Shell Scripting
Education
Portland State University - School of Business 2000 — 2003
Bachelor of Science, Information Systems & Business Management
Aetna August 2008 - Present
Charter Communications January 2002 - May 2008
Stream International 1994 - 2000
Skills
Management, Customer Service, Supervision, Call Center, Telecommunications, Customer Experience, Troubleshooting, Customer Satisfaction, Customer Retention, Process Improvement, Cross-functional Team..., Workforce Management, Vendor Management, Team Leadership, Training, Business Analysis, Team Management, Performance Management, Call Centers, Quality Assurance, Operations Management, Account Management, Team Building, Outsourcing, Program Management, Software Documentation, Leadership, Coaching, CRM, Project Management
Education
Northwest Center for Photography 2011 — 2012
Roosevelt University 1984 — 1987
MBA, Economics
University of Illinois at Urbana-Champaign 1974 — 1978
BS, Computer Science (Engineering)
PwC January 2015 - Present
PwC October 2012 - Present
United Healthcare March 2010 - October 2012
H & R Block December 2009 - March 2010
Stream February 2004 - September 2009
Army National Guard August 1996 - November 2004
Stream International June 2001 - February 2004
M&I Bank June 1999 - June 2001
Army National Guard January 1993 - August 1996
Skills
Word, Training Delivery, Instructor-led Training, Microsoft Word, Call Center, Change Management, Customer Service, Management, Customer Satisfaction, Software Documentation, Team Leadership, Technical Support, Time Management, Training, Windows 7, Call Centers, Process Improvement
Education
State College of Florida-Manatee-Sarasota 1994 — 1998
AA, Liberal Arts
Bose Corporation Support TechnicianStream InternationalOctober 1998 - July 2000
stream international 1998 - 2000
stream international 1998 - 2000
Circuit City September 1993 - October 1998
circuit city 1993 - 1998
Education
Providence College 1988 — 1992
Bachelor of Arts, Political Science
GEOLOGICS CORPORATION April 2008 - May 2008
Independent School District, Dallas, TX, October 2003 - May 2008
Stream International December 1997 - April 2003
Education
Richland College 1979 — 1979
A+ certification
University of North Texas 1969 — 1971
BA, Journalism
Tyler Jr. College 1967 — 1969
AA, Journalism
Messett Financial October 2014 - Present
DG April 2012 - February 2014
DG April 2008 - April 2012
DG April 2004 - April 2008
Kings III Emergency Communications March 2002 - March 2004
Stream International January 1998 - December 2001
Skills
Digital Media, Digital Marketing, New Media, Digital Strategy, Broadcast, Video, Television, Advertising, Account Management, Online Advertising, Video Production, Integrated Marketing, Media Buying, Media Planning, Radio, Databases, Mobile Marketing, Quality Control, Quality Assurance
Education
Stephen F. Austin State University 1999 — 2000
St. Edward's University 1997 — 1998
Stream International Team ManagerStream Global Services2002 - Present
Stream international 2002 - 2008
ALS Distributing September 2000 - November 2001
Scan One September 1997 - August 2000
Education
Portland Community College 1989 — 1992
Computer Programming/ Business Management/ Accounting
Oregon Polytechnic Institute 1987 — 1989
Certificate, computer programing
Thomson Reuters May 2008 - Present
Compucom Inc January 2007 - May 2008
Farrell Consulting July 2005 - January 2007
CNF Inc October 2003 - May 2005
North Pacific Lumber July 2000 - October 2003
Stream International March 1999 - October 1999
Stream International May 1998 - March 1999
Skills
Project Management, Microsoft Exchange, VPN, Disaster Recovery, Operating Systems, Networking, VMware, Troubleshooting, Technical Support, Windows, Computer Hardware, Hardware
Education
Portland Community College
Computer Science; Psychology, Philosophy, Communication and Management Studies
Intel Corporation October 2001 - August 2002
Turbolinux March 2000 - March 2001
Intel Corporation March 1998 - March 2000
Stream International March 1997 - March 1998
Education
University of California, Irvine 2009 — 2012
MURP, Urban and Regional Planning
San Jose State University 2006 — 2009
Business Management
ADP Dealer Services April 2004 - Present
Stream International August 2000 - April 2004
Bank of America November 1998 - August 2000
Skills
Technical Support, Active Directory, Networking, Software Documentation, Troubleshooting, Servers, Operating Systems, Help Desk Support, Network Administration, TCP/IP, Printers, Software Installation, VPN, Windows 7, Windows Server, XP
Education
Oregon Institute of Technology 2006 — 2008
B.S., Information Technology
Portland Community College 1998 — 2004
Associate, Information Systems
Dept. of Army December 2009 - Present
Stream Communications 2005 - 2009
Stream International 2003 - 2009
Skills
Call Center, Workforce Management, Process Improvement, Service Delivery, CRM, Call Center Development, Customer Experience, Team Leadership, Troubleshooting, Contact Centers, Coaching, Outsourcing, Employee Engagement, Training Delivery, Call Centers, Customer Satisfaction, Inbound Marketing, BPO, Training, Sla, Business Process..., Customer Retention, Team Management, Technical Support, Performance Management, Avaya, Operations Management, Employee Relations, Account Management, Team Building, Vendor Management, Recruiting, SLA
Education
Regis University
Bachelor of Science (BS), Psychology
Ancestry.com 2011 - Present
Outsourcing Consultants 2009 - 2011
HCL America 2008 - 2009
ACS (Affiliated Computer Services, now Xerox) 2004 - 2008
Stream International 1999 - 2003
Ai Graphics 1996 - 1999
Warn Industries 1990 - 1996
Shindaiwa 1984 - 1990
Skills
BPO, Offshore Outsourcing, APAC, Spend Management, Vendor Management, Vendor Relationship...
Education
Portland State University 1980 — 1984
BA, Business Administration & Spanish
Crescent Credit Union July 2012 - Present
DecisionWave Technologies Inc July 2011 - June 2012
Bridgewater Credit Union 2003 - July 2011
Acosta Sales & Marketing 2002 - 2003
Fidelity Investments / Veritude 1999 - 2002
Stream International 1998 - 1999
Kforce Technology Staffing (Source Services) 1997 - 1998
PCsCompleat 1992 - 1997
Skills
Talent Acquisition, Onboarding, Deferred Compensation, Applicant Tracking..., Technical Recruiting, Workforce Planning, HRIS, Employee Relations, Recruiting, College Recruiting, Talent Management, Benefits Administration, Employee Benefits, Temporary Placement, Benefits Negotiation, Compensation & Benefit, HR Policies, Human Resources, Internet Recruiting, Succession Planning, Performance Management, Personnel Management, HR Consulting, Employee Engagement, Interviews, Staffing Services, Hiring, Employer Branding, Organizational Design, Contract Recruitment, Sourcing, New Hire Orientations, Performance Appraisal, Temporary Staffing, Executive Search, Screening Resumes, Screening
Education
Regis College 1983 — 1987
BA
Aircom International, Inc March 2006 - Present
Aircom International April 2006 - April 2009
AT&T August 2005 - April 2006
T Austin June 2005 - March 2006
TEKsystems August 2002 - June 2005
TEKSystem Austin August 2002 - June 2005
Stream Communications August 1998 - August 2002
Stream International August 1998 - August 2002
Skills
Project Management, GSM, Testing, 3G, IP, Microsoft Office, 2G, Analysis, UMTS, Microsoft Excel, CDMA, RF, 4G, Test Automation, PTCRB, RAB, Ensight
Education
Saint Edwards University 2004 — 2005
MBA, Operations Management
St. Edward's University 2004 — 2005
MBA, Operations Management
The University of Texas at Arlington 1999 — 2002
Bsc, Information System
Perot Systems April 2007 - Present
Hart Consultants, Inc November 2005 - Present
Stream International April 1994 - May 2005
McDonald's January 1988 - August 1990
Education
Texas A&M University 1990 — 1994
Mitsubishi Electric Power Products, Inc. April 2014 - Present
Lowes April 2011 - April 2014
MedVet Memphis LLC June 2005 - April 2008
AutoZone, Inc. March 1999 - December 2004
Stream International March 1998 - March 1999
Skywire LLC April 1996 - February 1998
Skills
Training, Process Improvement, Budgets, Forecasting, Quality Assurance
Education
Southern Illinois University, Carbondale 2005 — 2007
BS, Industrial Technology
University of Phoenix 1992 — 1993
AA, Electronics Engineering Technology
Downers Grove High School South 1971 — 1975
Diploma, General
Daimler Trucks North America July 2012 - Present
Daimler Trucks NA July 2010 - July 2012
Daimler Trucks North America June 2008 - July 2010
Stream International 1995 - 1997
Perry Electric & Plumbing 1991 - 1995
Skills
Lean Manufacturing, MRP, Supply Chain, Automotive, Purchasing, Supply Chain Management, Kaizen, Supply Management, Continuous Improvement
Education
Portland State University 2004 — 2008
BS, Business Administration - Supply & Logistics
FedEx Services May 2000 - April 2009
EDP Contract Services January 1999 - May 2000
EDP Contract Services October 1998 - January 1999
Stream International April 1998 - October 1998
Chesapeake Branded Packaging January 1997 - April 1998
Schering-Plough Research Institute September 1986 - September 1996
Skills
Servers, Windows Server, Active Directory, DHCP, Technical Support, Networking, System Administration, TCP/IP, DNS, Citrix
Education
Southwest Tennessee Community College 1988 — 1997
Associates Degree, Electronic Technology
Eagle Home Mortgage February 2014 - Present
Providence Health & Services September 2010 - February 2014
Mentor Graphics April 2008 - September 2010
Providence Medical Center January 2008 - December 2008
Geeks On Call April 2006 - November 2007
New Horizons Career Center November 2005 - May 2006
Stream International January 2001 - January 2002
Fred Meyer, Inc January 1998 - January 2000
Florida Games (Disney World) January 1996 - January 1998
Skills
Computer Hardware, Printers, Troubleshooting, Computer Network..., Active Directory, Microsoft Office, Windows Server, Windows, Computer Repair, Shell Scripting, Programming
Education
New Horizons Career Center 2004 — 2005
MCSA, MCP, A+, Net+, Computer and Information Sciences and Support Services
Portland Community College 1999 — 2001
Associate's degree, Computer Software Engineering Technology
Medtronic April 2015 - Present
Covidien October 2013 - April 2015
Covidien April 2011 - October 2013
Workscape September 2005 - April 2011
Stream 2004 - 2006
Stream International 2001 - 2004
FM Global 1999 - 2002
Bank Boston 1999 - 2000
Skills
Requirements Gathering, Business Analysis, Process Improvement, Requirements Analysis, Software Documentation, Consulting, Microsoft Excel, Healthcare, HRIS, Visio, PeopleSoft, Employee Benefits, Leadership, Project Management, SDLC, SQL, Software Project..., Testing, Vendor Management
Education
Rhode Island College 1990 — 1995
BA, Psychology
Google 2003 - Present
Stream International March 2000 - August 2003
Education
Rockefeller University 1995 — 2000
Master of Science Computer Science
Geekoids.com LLC September 2005 - April 2011
Geekoids.com LLC September 2005 - April 2011
Fry's Electronics 2004 September 2002 - March 2003
AutoDesk Inc January 2001 - July 2001
Columbia Technology Center March 2000 - July 2000
Stream International September 1999 - March 2000
Skills
Servers, Ubuntu, Microsoft Windows 8, Microsoft Windows 7, Microsoft Server 200X, Microsoft Vista, Microsoft XP, Microsoft Windows 9X, VMWARE Server, CPANEL, Apache, Samba, SSH/telnet, Macintosh OS X, Debian, Cent OS, Fedora, Open BSD, RDP, VNC, HTML 4,5, JAVA Scripting, Unix Scripting, Perl Scripting, Advanced Virus Removal, Object Oriented..., C ++ Programming, C Programming, Assembly Language, Visual Basic, Network Topology and..., Packet Filtering / Fire..., Network Security, Penatration Testing, Microsoft Office97 to..., Open Office suites 2.x..., Free BSD, Unix, Python, Cross Site Scripting, SNMP Monitoring, Perl, C, Shell Scripting, Solaris, Password Recovery, CITRIX, SCSI, Cable Fabrication..., Bi sectional cross...
Education
Portland Community College 2011 — 2013
Coursework, Computer Software Engineering
PCC 2011 — 2012
PCC, Associates of Sciences
Diversified System Resources August 2013 - Present
Stream International 1999 - 2001
Skills
Healthcare, Microsoft Office, Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Nursing
Education
Rogers State University 2010 — 2012
Computer Science
Tarrant County College 1991 — 1992
Tangoe July 2008 - Present
Dave and Busters IT April 2004 - 2006
Stream International 1999 - 2003
Skills
Technical Support, Call Centers, Call Center, Blackberry, Troubleshooting, Cloud Computing, Outsourcing, BPO, Wireless, Service Delivery, Telecommunications, Process Improvement, CRM, Help Desk Support, Active Directory, SaaS, Vendor Management, Sla, Customer Satisfaction, OSX 10.9, OSX 10.9 Server, System Deployment, SLA, Mobile Devices
Education
Tarleton State University 1995 — 1998
Kinesiolgy - Computer Science
Natus Medical Incorporated February 2014 - Present
The Dominion of Canada General Insurance Company January 2013 - January 2014
Newtron Group January 2003 - September 2012
Software Spectrum January 2001 - January 2003
Stream International January 1999 - January 2001
Skills
CompTIA A+ Certification, Windows 7, MCITP, Server 2000-2008, Active Directory, Citrix, Terminal Services, Help Desk Support, Operating Systems, Blackberry Enterprise..., DHCP, DNS, Laptops, XP, Hardware, Printers, Servers, Windows Server, Switches, Computer Hardware, Windows XP, Troubleshooting, Technical Support, Software Installation, CompTIA A
Education
Netsoft 2012 — 2013
Computer Systems Networking and Telecommunications
Sheridan College 2008 — 2011
Finance, Finance, Accounting, Economics
Second Phase Solutions 2014 - Present
IBM July 2013 - November 2013
Hewlett-Packard February 2013 - August 2013
Knowledge Universe October 2011 - May 2012
Knowledge Universe Technologies June 2011 - April 2012
Dieringer Consulting January 2011 - May 2011
Streamline International (Pte) Ltd. May 2010 - January 2011
Stream International December 2009 - January 2011
Dieringer Consulting October 2007 - December 2009
Centraal Bureau voor de Statistiek May 2005 - February 2006
Skills
Microsoft Office, Customer Service, Team Leadership, Process Improvement, JavaScript, Cisco IOS, Firewalls, Network Administration, Network Security, Access, Active Directory, Operating Systems, Routers, Windows XP, Switches, Servers, Networking, Technical Support, DNS
Education
Portland Community College
Associate of Arts and Sciences (AAS), Computer Science
Portland Community College
Computer Information Systems
TriCore Solutions March 2012 - Present
Ruelala June 2006 - March 2012
The Boston Globe June 2000 - June 2006
Stream international 1998 - 2000
Skills
Microsoft SQL Server, Data Warehousing, Oracle, Disaster Recovery, Unix, SQL, Databases, Data Modeling, Linux, MySQL, Business Intelligence, Apache, JavaScript, XML, PHP
Education
Harvard Extension school 2004 — 2005
Quincy College 1990 — 1992
Information Technology
Quest Center for Integrative Health August 2012 - Present
Genentech August 2011 - November 2011
Rockwell Collins Aerospace April 2007 - May 2011
Stream International October 2001 - June 2004
Skills
Windows 7, Servers, XP, Hardware, Software Installation, Security, Switches, Networking, Testing, Printers, Active Directory, Troubleshooting
Education
New Horizons Computer School
Portland Community College
GameStop September 2014 - Present
GameStop July 2011 - September 2014
CIBER, Inc. 2007 - July 2011
OSI Pharmaceuticals 2007 - July 2011
Robert Half Technology January 2006 - January 2007
Insurance Technologies Corporation January 2003 - July 2004
Stream International October 2000 - December 2002
Skills
Windows Server, Active Directory, Microsoft Exchange, VPN, VMware, VMware View, Servers, Laptops, DNS, DHCP, Network Administration, Blackberry Enterprise..., Troubleshooting, Computer Hardware, Windows, Windows 7, System Administration, OS X, IT Management, Help Desk Support, Microsoft Dynamics GP, Kronos, Bloomberg Terminal
Education
Richland Community College 2003 — 2005
Garland High School 1999 — 2002
Graduate, Computer Science/Business Computer Information Systems
ACS October 2008 - March 2009
The Sedona Group/Direct TV May 2004 - May 2005
Direct TV October 2001 - January 2002
Stream International February 1998 - August 2001
Hebert Research June 1996 - September 1997
Skills
Training, Market Research, Troubleshooting, Leadership, Management, Time Management, Call Center, Microsoft Excel, Budgets, Windows, Access
Education
Rainier Beach High School
Reed College
Economics
Dell May 2013 - Present
Windstream Communications November 2011 - May 2013
Dell Services October 2003 - November 2011
M&A Technology August 2001 - September 2003
XO Communications October 1999 - May 2001
Stream International March 1996 - September 1999
Ministry of Posts and Telecommunication, Guinea February 1992 - June 1994
Skills
iSCSI, Clariion, Storage Area Networks, SAN, Fibre Channel, Virtualization, Brocade, NAS, VMware ESX, Storage, VMware, Data Center, Windows Server, Servers, Hardware, EMC Storage, Technical Support, Troubleshooting, Switches, Integration
Education
SMU 2001 — 2002
Certificate of Completion, Solaris & Oracle8i Administration, N/A
Richland Community College 1997 — 2000
Associate's degree, System, Networking, and LAN/WAN Management/Manager, 3.5
Universite de Conakry 1984 — 1989
Bachelor's degree, Electrical and Electronics Engineering, N/A
Stream International March 1999 - October 2000
Blood Care October 1994 - January 1997
Skills
CPR Certified, Cpr Certified, Customer Service, Healthcare, Home Care, Microsoft Excel, Microsoft Office, Microsoft Word, Phlebotomy, Photoshop, PowerPoint, Public Speaking, Research, Social Media, Strategic Planning, Teamwork, Vital Signs, Team Building
Education
Navarro College 2011 — 2014
Associate of Science (A.S.), Nursing Education
Bohlen Technical Institue 2004 — 2004
Certified Nurses Assistant, Nursing Education
Richland College 1999 — 1999
computers, basic computers, windows 95
National Education Center 1994 — 1994
Medical Assistant, Medical/Clinical Assistant
Simprint September 2012 - Present
Oce 2002 - 2012
Stream International February 2001 - March 2002
Skills
Hardware, Electronics, Customer Service, Problem Solving, Windows
Education
Southern Methodist University 2000 — 2000
MCSE, Systems Engineering
Southwest School of Electronics 1987 — 1989
Associate of Science (A.S.), Industrial Electronics Technology/Technician
North Lake College
Cisco
Barker Cabinets February 2012 - Present
The Oregonian June 2012 - July 2012
Clear Edge Power August 2011 - December 2011
Stream International September 2010 - May 2011
Skills
Customer Service, Cooking, Driving License, Machine Tools, Retail, Service Delivery
Education
Portland Community College 2007 — 2011
In Progress, Business Administration and Management, General
Sunset High School 2005 — 2009
High School Diploma, General Studies
AT&T Mobility August 2013 - Present
Dish Network December 2011 - April 2013
Sykes May 2009 - November 2011
Avery Dennison August 2002 - January 2009
Sykes June 2001 - August 2002
Stream International May 1995 - May 2001
Texas Lawyer May 1993 - May 1995
Skills
Training, Technical Support, Call Centers, Telecommunications, Customer Service, Operating Systems, Graphic Design, Hardware, Newsletters, Publishing, Management, Customer Satisfaction, Customer Relations, Customer Experience, Team Leadership, Customer Retention, Troubleshooting, Mobile Devices
Education
Tulsa Technology Center-Riverside Campus 2013 — 2015
Cyber Security and Forensics
Stephen F. Austin State University
Bachelor of Arts (B.A.), Communication and Media Studies; English; Psychology, GPA 3.5+