Stream International
Industry: Company
DescriptionFounded: 1992 Parent organization: Stream Holdings Corp Subsidiaries: Convergys Group Servicios De Apoyo Informatico Sl., Stream International Europe BV, Convergys International Inc.
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Stream International Employees
Medical Leave / Personal Study September 2013 - July 2015
MotiveQuest February 2006 - August 2013
UPS 1998 - 2003
Stream International 1995 - 1996
Education
Portland State University 2001 — 2006
Bachelor's Degree, Computer Science, Minor Mathematics
Clackamas Community College 2001 — 2001
Computer Science
Columbia College of Business, Portland 1997 — 1997
Graphic Design
Alcatel-Lucent April 2012 - Present
AT&T April 2001 - April 2009
Stream International January 2000 - August 2000
Skills
Routing Protocols, MPLS, Cisco Routers, Alcatel-Lucent Routers, Alcatel-Lucent..., Computer Proficiency, Microwave Links, CCNP Certified, NRS 1 Certified, Network + Certified, Networking, Technical Support, Hardware, CCNP, Microwave, Cisco Technologies, VoIP, Routers, Telecommunications, IP, Wireless, Troubleshooting
Education
University of North Texas 2014 — 2016
Bachelor of Applied Technology and Performance Improvement
Eastfield College
Associate in Science
Charter Communications October 2004 - February 2013
Stream International December 1998 - May 2004
Royal International Optical November 1990 - November 1992
New West Eye Works August 1987 - January 1990
Education
Clark Community College
Associate, Arts & Sciences General Degree
Clark College
Associate in Arts & Sciences, Computer Network Administration
Executive Security Systems, Inc. October 2013 - Present
BNY Mellon January 2011 - Present
Independent Contractor January 2005 - January 2011
Staples, Inc. February 2008 - July 2008
Multiple Choices, CEC June 2007 - June 2008
Telvista July 2006 - December 2006
Wilson Plywood & Door January 2002 - January 2006
Stream International March 2002 - July 2002
CiCi's Pizza June 2001 - February 2002
Skills
Dreamweaver, PHP, JavaScript, Flash, Photoshop, XHTML, CSS, After Effects, Blender, UDK, Microsoft Office, Visual C++, Network Administration, Network Infrastructure, Internet Troubleshooting, PC Troubleshooting, Computer Science, Computer Repair, Security, Cry Engine 3, HTML, 3D Modeling, 3D Studio Max, videogame environment..., Layout, Purchasing, Accounts Payable, General Office..., Data Entry, 10 Key Touch, Team Leadership, Visual Basic 6, Web Design, Call Centers, Customer Service, Troubleshooting, Visual Basic
Education
Dallas County Community College 2003 — 2008
certificates, Computer Science, PC Technician, Software Development, Web Development
Elance June 2013 - Present
Yahoo! Contributor Network October 2010 - Present
Yahoo! November 2007 - May 2010
Stream International February 2007 - November 2007
Stream January 2006 - February 2007
Solectron Global Services August 2001 - January 2006
Stream Global Services April 2000 - August 2001
Equifax August 1995 - August 1998
Equifax January 1994 - June 1995
Skills
Call Center, Customer Satisfaction, Technical Support, Troubleshooting, Customer Experience, Team Building, Recruiting, Team Management, Customer Service, Workforce Management, Customer Retention, Team Leadership, Operations Management, HTML, Writing, Creative Writing, Editing, Feature Articles, Customer Support, Quality Assurance, Blogging, Innovation, Strategic Planning, Photoshop, Microsoft Office, Skip Tracing, Software Documentation, Technical Writing, Vendor Management, Interviewing Skills, Collections, Process Improvement, Court Proceedings, E-commerce, Windows, Computer Hardware, Call Centers, Management, Leadership, Cross-functional Team..., Training, Forecasting, Sales, CRM, Content Management, Analytics, Social Networking, Web Analytics, Salesforce.com
Education
Portland Community College 1998 — 2000
Associates, General Studies
Portland Community College 1998 — 2000
Certification, Computer Information Systems
East Carolina University 1986 — 1990
Tarboro High School
Securus Technologies July 2015 - Present
Emdeon March 2015 - July 2015
MedAssets March 2014 - October 2014
One Technologies May 2012 - March 2014
UnitedHealth Group December 2011 - May 2012
ICR January 2008 - December 2011
Thomas Nelson Live Events May 2005 - October 2008
Stream International May 2000 - April 2003
stream 1999 - 2003
Internship Carrollton Police Department April 1997 - August 1997
Skills
Management, Training, Time Management, Software Documentation, Team Building, Project Management, Event Planning, Purchasing, Recruiting, Event Management, Creative Writing, Public Speaking, Public Relations, PowerPoint, Strategic Planning, Spreadsheets, Microsoft Office, Microsoft Excel, blackbaud, patrons edge, Problem Solving, Research, Employee Benefits, Hospitality Industry, HR Policies, Invoicing, International Sales, Networking, Outsourcing, Office Management, Quality Assurance, Visio, Volunteer Management, Warehousing, Budgets, Leadership, Social Media Marketing, Customer Service
Education
Eastern New Mexico University 1995 — 1999
BS, Sociology
Thomas jefferson highschool 1991 — 1993
URS Corporation August 2013 — November 2015
Nangwik Services, LLC March 2010 — August 2013
L-3 Communications C2S2 December 2007 — March 2010
US Army, 209th MI Company, 3/2 SBCT June 2006 — September 2007
U.S. Army, 209th MI Company, 3/2 SBCT October 2004 — June 2006
U.S. Army, 334 Signal Company, 3/2 SBCT January 2004 — September 2004
U.S. Army, B Company, 305th MI BN June 2002 — January 2004
Stream International January 2001 — March 2002
Raytheon November 2015 — Present
Skills
CompTIA Security+, CompTIA Network+, ISC2 CISSP, CCNA, CCDA, Hardware, WAN, Network Security, Windows Server, CCNP, CCTV, Network Administration, Troubleshooting, Windows, Networking, Software Installation
Education
University of Maryland University College 2014 — 2016
Master's degree, Cybersecurity, 4.0
University of Maryland University College 2012 — 2013
Bachelor's degree, Computer Networks and Security, 3.9
Cochise College 2008 — 2010
AAS, Electronics Technology, 3.7
Hitachi Consulting February 2014 - September 2014
Give More HUGS April 2013 - June 2014
The Tomato Cafe May 2012 - December 2012
Ross Spouse's Organization January 2012 - December 2012
Corning Incorporated June 2011 - August 2011
Clarkson University August 2010 - May 2011
Stream International October 2005 - September 2007
Maureen's Alterations May 2000 - January 2004
Skills
Management, Process Improvement, Project Management, Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Microsoft Word, Strategic Planning, Finance, Time Management, Human Resources, Analysis, Fundraising, Customer Service
Education
Clarkson University 2010 — 2011
MBA, HRM
State University of New York College at Potsdam 2008 — 2010
BS, Business Admin
Jefferson Community College 2002 — 2007
AS, Business Admin and Math and Science
Sackets
AT&T Global Services June 1997 - Present
Stream International March 1993 - June 1997
Digital Equipment Corporation June 1990 - March 1993
Skills
Cisco Technologies, Switches, CCNA, Routers, VPN, OSPF, Firewalls, Cisco IOS, Routing, BGP, CCNP, Network Security, Network Administration, WAN, EIGRP
Education
DeVry University-Texas 1988 — 1990
Bachelor of Applied Science (BASc), Electrical, Electronic and Communications Engineering Technology/Technician
UMass Lowell March 2011 - Present
UMass Lowell February 2010 - March 2011
Independent IT Consultant February 2009 - January 2010
Brandeis University January 2005 - January 2009
Stream International March 1999 - January 2005
Stream International January 1997 - February 1999
Stream International July 1995 - December 1996
Corporate Software April 1994 - June 1995
Skills
Project Management, Program Management, Vendor Management, Content Management, E-Learning, Change Management, Website Development, Cross-functional Team..., Leadership, Management, CRM, Data Center, Strategy, Outsourcing, ERP, Enterprise Software, Higher Education, IT Operations, Security, IT Management, Networking, Process Improvement, Nonprofits, Consulting, Technical Support, Information Technology, Call Centers, Team Leadership, Data Analysis, Strategic Planning, Integration, IT Strategy, Management Consulting, Business Analysis, Cloud Computing, Business Intelligence, Databases, SharePoint, System Administration
Education
Clark University 1985 — 1988
MBA
Clark University 1980 — 1984
BA, Geography
Dallas ISD August 2007 - Present
Unicard Systems June 2001 - August 2007
Stream International June 2000 - August 2000
Skills
Illustrator, Flash, Microsoft Office, Classroom Management, Technical Support, Teaching, K-12, PowerPoint, Adobe Creative Suite, Video Editing, Windows, Technology Integration, Tutoring, Instructional Technology, Teacher Training, Curriculum Development, Curriculum Design, Educational Leadership, Higher Education, Instructional Design, Public Speaking, Staff Development
Education
Texas A&M University-Commerce 1997 — 2001
Bachelor of Business Administration (BBA), Management Information Systems, General
East Texas Baptist University 1996 — 1997
Vertical Communications July 2012 - Present
Muller Florida 2010 - August 2012
Harris McBurney 2008 - 2009
Stream International 2008 - 2008
Coastal Telecommunications 2006 - 2007
Technology Convergence Group 2004 - 2006
Muller Communications 1994 - 2002
Digital and Analog Design 1993 - 1994
ABC Communications 1992 - 1993
Buckeye Telephone Systems 1988 - 1992
Skills
PBX, Call Center, Voice Mail, Administration, VoIP, SIP, T1, Avaya, Cabling, Switches, Unified Communications, LAN/WAN, IVR, Cisco, Wireless, Routers, Network Design, ISDN, MPLS, TCP/IP, Routing, Managed Services, VPN, Troubleshooting, TDM, Customer Service, Fiber Optics, Hardware, Wireless Networking, Video Conferencing, IP PBX, Integration, Frame Relay, CTI, Least Cost Routing, PSTN, Adtran, PRI, QSIG, Multiplexing, Embedded Operating..., DSLAM, System Administration, Cisco Technologies, SIP Trunking, Telephony, Telecommunications, LAN-WAN, Call Centers, IP
Education
Cleveland Institute of Electronics
CompTIA
CTP, VoIP - Convergence Technology
Hitachi Telecom
Telecommunications
Mitel Corporataion
Telecommunications
Summa Four
Telecommunications Call Accounting
TIE Communications
Telecommunications
Toshiba Corporation
Telecommunications
University of Phoenix
Crocs, Inc January 2013 - Present
RIS News January 2004 - Present
Clarks Companies, N.A. October 2008 - December 2012
Clarks Companies, N.A. January 2004 - October 2008
Clarks Companies, N.A. August 1995 - January 2004
CANUS 1993 - 1995
United States Marine Corps 1989 - 1995
Stream International 1993 - 1994
Skills
Strategic Leadership, Technical Leadership, Innovator, WMS, Supply Chain Management, ERP, Vendor Management, B2B eCommerce, Multi-channel Marketing, SAP, Transformation, Leading Change, eCommerce, Distribution, Cloud Computing, SaaS, I2, JDA, Micros, Retek, Virtualization, Enterprise Storage, Offshore Outsourcing, IBM XIV, Unified Communications, Hybris, Mobile Technology, Project Portfolio..., Change Management, Project Management, Retail, iCongo, Program Management, Business Transformation, Oracle Applications, Global Delivery, Global Strategy, Global Management, Customer Satisfaction, POS, SAP Retail, Flex PLM, Product Lifecycle..., Agile Project Management, E-commerce, B2B, Management, Enterprise Software, Supply Chain, Business Intelligence
Education
Clarkson University 1994 — 1995
MBA, MGT/MIS
Norwich University 1989 — 1993
B.S., MGT/MKT/MIS
TTI, Inc. May 2014 - Present
NCR Corporation March 2000 - May 2014
Guaranty Federal Bank May 1999 - March 2000
GTE Internetworking July 1998 - May 1999
Stream International March 1997 - July 1998
Skills
Microsoft SQL Server, Java, JavaScript, HTML, Software Development, Agile Methodologies, SQL, Testing, XML, JSP, Training, Software Engineering, C#, AJAX, AngularJS, Bootstrap, Java Enterprise Edition, JSP development, Web Services, Databases, Database Design, Ext JS, JSON, SDLC, Eclipse, NetBeans, IBM Rational Tools, WebSphere Application..., Spring MVC, Karma, Git, Gradle, Troubleshooting, Jasmine
Education
Tarrant County College 2005 — 2006
Dallas County Community College 1997 — 1998
Delta State University 1993 — 1995
Bachelor of Science (BS), Chemistry
Mississippi Delta Community College 1991 — 1993
Associate of Arts (AA), Chemistry
Angular Class
Angular Class
Intelligent Software Solutions December 2011 - Present
Accenture April 2011 - November 2011
AAA NCNU September 2007 - April 2011
Adobe Systems, Inc. July 2006 - June 2007
Stream International 2003 - 2006
Stream International 2003 - 2003
Skills
Instructional Design, E-Learning, Hands-on Training, Soft Skills, Social Media, Social Learning, Captivate, Instructor-led Training, Blended Learning, Needs Analysis, Learning Management, ADDIE, Training Delivery, Technical Writing, Training, Learning Management..., ILT, Adult Education, Performance Consulting, Distance Learning, SharePoint, Instructional Technology, Leadership, Organizational..., Curriculum Design, Content Management, Knowledge Management, Software Documentation, Technical Training, Workshop Facilitation, Content Development, Call Centers
Education
Colorado State University 2014 — 2016
Master of Education (M.Ed.), Organizational Learning, Performance, and Change
University of Colorado at Colorado Springs 2008 — 2012
Bachelor of Arts (B.A.), HR Management
Southern Oregon University 1998 — 2000
Computer Information Science
Highline School District August 2013 - Present
Target July 2007 - March 2013
GiftCertificates.com 2005 - 2006
Stream International January 1998 - November 2003
Skills
Customer Service, Employee Relations, Microsoft Office, Retail, Recruiting, Performance Management, Team Leadership, Leadership, Team Building, Time Management, Human Resources, PowerPoint, Coaching, Training
Education
City University of Seattle 2011 — 2013
Master in Teaching
Washington State University 2009 — 2011
BA
Portland State University
South Seattle College
Estate Planning and Elder Care Management February 2007 - June 2014
Human Resources On Call August 2004 - March 2007
Stream International January 2001 - July 2003
Lifeline Systems Inc May 1997 - January 2001
American Student Assistance January 1993 - April 1997
Skills
Customer Service, Recruiting, Employee Relations, Public Speaking, Employee Training, Strategic Planning, Budgets, Research, Microsoft Office, Outlook, Teaching, Painting, Ceramic Materials, Artistic Abilities
Education
Queens College
Bachelor's Degree, English/Academic
Fordham University
Master's of Science, Human Resources Development and Adult Education
Japan-America Society of Pennsylvania December 2013 - May 2015
Chatham Partners 2000 - 2011
Kenan Systems 1997 - 2000
Modus Media International 1996 - 1997
Stream International 1996 - 1997
Viewlogic 1987 - 1994
Skills
Product Management, Strategy, Segmentation, Business Strategy, Competitive Analysis, Business Development, Analytics, Competitive Intelligence, Financial Modeling, Product Marketing, Start-ups, Project Management, Cross-functional Team..., Market Research, Leadership, Consulting
Education
Massachusetts Institute of Technology - Sloan School of Management 1994 — 1996
MBA
Hamilton College 1983 — 1987
AB, Mathematics
Criterion Brock April 2015 - Present
Western Food Services Marketing October 2012 - January 2015
UniFirst Corporation October 2009 - May 2012
Balboa Insurance June 2006 - August 2009
Stream International March 2004 - December 2005
LiveBridge 2003 - 2004
Skills
Uniforms, Textiles, Apparel, Merchandising, B2B, Negotiation, Customer Service, Sales, Account Management, New Business Development, Inventory Management, Sales Operations, Accounts Receivable, Accounts Payable, Acro, Adobe Creative Suite, Microsoft Office, Lotus Notes, Multi-line Phone, AS400 system, Mac OS X, Administrative..., Receptionist Duties, Scanners, Problem Solving, Online Research, Computer Proficiency, 10 Key, Data Entry, Cashiering, Sorting, Cleaning, Collections, Quality Assurance, Call Center, Credit Cards, Teller Operations, Pagemaker, Childcare, Retail, Fax, Verification, Call Centers, Computer Hardware, Software Installation, Software Documentation, Troubleshooting, Help Desk Support, Outlook, OS X
Education
Clatsop Community College 2001 — 2002
Associate's degree, Business/Office Automation/Technology/Data Entry
Williams-Sonoma, Inc. October 2013 - Present
Sweet Flour Girl 2011 - Present
Haemonetics April 2008 - July 2010
Corporate Software & Technology, Inc. 1988 - 1999
Stream International 1993 - 1996
Electronic Data Systems 1986 - 1988
Skills
Technical Recruiting, Cross-functional Team..., Human Resources, Recruiting, Talent Management, HRIS, Applicant Tracking..., Employee Relations, Talent Acquisition, Sourcing, Internet Recruiting, College Recruiting, Staffing Services, Management, Temporary Placement, Strategy, Performance Management, Training, Leadership, Team Building, Sales, Customer Service
Education
Curry College
HR Certificate
Bishop Feehan High School
Trinity University-Washington
BA- Dual, Economics & Business Adminstration
Optimization Technologies, Inc. February 2011 - Present
Jive Software August 2010 - February 2011
Sabrix September 2009 - June 2010
Unified Grocers January 2007 - September 2009
Stream International March 2004 - August 2005
Fry's Electronics July 2003 - February 2004
Help Computer Services March 2001 - September 2002
Skills
OOP, AJAX, Software Development, JavaScript, Windows, Linux, Java, C#, XML, WinForms, Servlets, SQL, XHTML, Networking, Web Services, Databases
Education
Columbus State University 2012 — 2015
Master of Science (MS), Applied Computer Science
Touro University International 2006 — 2008
Bachelors, Computer Science
Clackamas Community College 2005 — 2006
Associates, General Studies
Coffee Bean International / Specialty Coffee by Farmer Brothers August 2014 - January 2015
Hardware Refresh June 2014 - July 2014
CompuCom 2013 - June 2014
Canon Solutions America April 2013 - October 2013
Pacific NW Federal Credit Union April 2012 - December 2012
CompUCom September 2011 - January 2012
IT consultant Self Employed November 2010 - July 2011
Fiserv November 2006 - November 2010
Charter Communications May 2005 - May 2006
Stream International October 2003 - May 2004
Skills
PC maintenance, Deployment, Desktop Support, IT Consultant, Project Support, IP Networking, Customer Service, Software Installation, Hardware Support, Hardware Installation, Software Implementation, Technical Support, Hardware, Network Administration, System Deployment, Computer Maintenance, Troubleshooting, System Administration, Active Directory, Windows 7, Windows XP, Help Desk Support, Computer Hardware, Routers, Operating Systems, HP, Laptops, Remote Desktop, Computer Repair, Networking, Information Technology, Workstations, Disaster Recovery, IT Operations, SharePoint, Desktop Computers, Cisco Technologies, Software Documentation, IT Management, ITIL, Data Center, Printers
Education
Collin County Community College 2010 — 2010
Convergys August 2013 - February 2015
Stream International November 2010 - August 2013
Clark College April 2009 - June 2009
Skills
Windows, Network Security, Windows Server, Networking, Troubleshooting, Computer Hardware, HTML, Windows 7, System Administration, Technical Support, Cisco Technologies, Linux, Hardware, Windows XP, CCNA, PHP, JavaScript, Call Centers, Customer Service, CompTIA A+
Education
Western Governors University 2013 — 2016
Bachelor's Degree, Information Technology
Clark College 2006 — 2010
AAS, (DNET) Data Networks and Telecommunication
Addison Group December 2014 - April 2015
ActionCOACH Business Coaching October 2013 - October 2014
Swisscom Hospitality Services June 2005 - April 2013
First Source Credit Reporting July 2004 - June 2005
VarTec Telecom January 2003 - May 2004
Stream International June 2001 - January 2003
AGDS, Inc December 1994 - June 2001
Skills
IT Staffing, Networking, Technical Sales, Business Development, Solution Selling, Account Management, Management, Telecommunications, Customer Satisfaction, B2B, Troubleshooting, Team Leadership, Sales, Data Center, Servers, Network Design, Wireless, CRM, Sales Process, Customer Service, Call Centers, Leadership, Team Building
Education
Dallas County Community College 1993 — 1995
Information Technology
The Colony High School 1988 — 1992
Support.com July 2014 - Present
Overcomers International May 2014 - Present
United Education Fund August 2005 - June 2014
United Education Fund August 2005 - June 2014
US Army September 2007 - May 2012
US Army September 2007 - May 2011
Phil Long Dealerships August 2010 - January 2011
Data Solutions & Technology March 2006 - August 2009
Stream International April 2000 - January 2003
Ft. Bayard Hospice April 1997 - January 2000
Skills
Active Directory, System Administration, Servers, Networking, Security, Windows Server, VMware, DNS management, LAN-WAN, Network Administration, Computer Network..., Visual Studio, Microsoft Office, Microsoft Exchange, VPN, Operating Systems, Switches, Integration, Routers, Information Security, Leadership, Military, Team Building, Training, Strategic Planning, Customer Service, Management, Software Installation, Program Management, System Deployment, Windows XP, Technical Support, Help Desk Support
Education
Colorado Technical University-Online 2011 — 2013
Bachelor of Business Administration (BBA), Information Technology Project Management, 3.0
ITT Technical Institute 2005 — 2007
Bachelor of Business Administration (BBA), Technical Project Management, Cisco Network Systems, 2.7
Western New Mexico University 1997 — 1999
Associate of Science (AS), Computer Hardware Technology/Technician, 3.2
Western New Mexico University 1999 — 2001
Bachelor of Science (BS), Information Systems (MIS); MIS & Psychology; Technical Training / Comput, 3.0
Nashville Area Habitat for Humanity 2007 - Present
Nashville Area Habitat for Humanity August 2012 - August 2013
Nashville Software School June 2012 - September 2012
TechSkills June 2010 - March 2011
Sara Cannon Research Institute October 2007 - May 2008
Nashville Area Habitat for Humanity June 2005 - May 2007
Northern Home for Children 2001 - 2003
University of Pennsylvania July 2001 - February 2002
Stream International 1995 - 1996
Skills
SQL Server, VBA, Database Design, Access, SSRS, HTML 5, CSS3, JavaScript, Technical Documentation, Hands-on Training, Spanish, Java, Microsoft SQL Server, Visual Basic, Databases, WordPress, CSS, Customer Service, Technical Support, Data Analysis
Education
Nashville Software School 2012 — 2012
Drexel University 2000 — 2005
MS, Information Systems
University of St. Andrews 1987 — 1991
MA, Spanish
Sunstone Circuits January 2010 - Present
BasicLink January 2009 - October 2009
Netflix April 2008 - January 2009
The Sports Authority September 2007 - April 2008
Motocorsa June 2004 - September 2007
DirecTV DSL January 2004 - April 2004
Stream International July 2000 - September 2003
The Bike Gallery January 1999 - January 2000
The Bike Gallery January 1996 - January 1999
Inebriation Specialtist Consulting 1996 - 1999
Skills
Troubleshooting, Software Installation, Technical Support, Customer Satisfaction, Help Desk Support, Servers, Routers, Wireless Networking, DNS, Customer Experience, Windows, Hardware, Call Center, Testing, Microsoft Office, Networking, Project Management, Computer Hardware, Access, Customer Service, Sales, Team Building, Photography, Databases, Data Analysis, Process Improvement, OS X, Dreamweaver
Education
Portland State University 2004 — 2007
Anthropology, Anthropology, Sociology
University of Hawaii at Hilo 1990 — 1991
Photography, photography
Harvard University
Portland Community College
Computer Information Systems
Portland State University
Memphis Light, Gas, and Water (MLGW) January 2015 - Present
ServiceMaster January 2012 - December 2014
MLGW November 2008 - January 2012
FedEx Express September 2007 - November 2008
Midsouth Commnity College June 2000 - September 2007
Stream International 1997 - 2000
Skills
Routing, Security, CCNA, Switches, CCNP, PIX, ASA, Firewalls, Cisco, Cisco Technologies, Routers, Data Center, WAN, Network Engineering, Network Design, VPN, Wireless Networking, VoIP, Cisco IOS, Checkpoint, Network Security, Networking
Education
The University of Memphis
BSE, Music, Education, Computer Engineering
Florida Community College at Jacksonville
EDC Solutions June 2001 - Present
Outsource Technologies January 2014 - December 2014
Momentum Market Intelligence September 2008 - September 2010
Outsource Technologies January 2007 - August 2008
Outsource Technologies June 2006 - December 2006
CNF January 2001 - May 2001
CNF June 1999 - January 2001
CNF September 1998 - June 1999
CNF January 1998 - August 1998
Stream International March 1997 - January 1998
Skills
Servers, Microsoft Exchange, ColdFusion, Microsoft SQL Server, JD Edwards, Project Server, Project Management, IT Management, Integration, Program Management, LAMP, .NET, Offshoring, Vendor Management, Team Building, Systems Analysis, Business Analysis, Microsoft Office..., SharePoint, Small Business, New Business Development, Document Management, Networking, SaaS, Social Media Marketing, Software Development, Technical Support, Help Desk Support, Outsourcing, Start-ups, Databases, Process Improvement, Strategy, Enterprise Software, Leadership, Consulting, Strategic Planning, SQL, Cloud Computing, Customer Service, Managed Services, System Administration, Web Development
Education
Portland State University 1986 — 1990
Bachelor of Science (B.S.), Psychology
Clackamas Community College 1983 — 1986
Oregon City High School 1980 — 1984
Keizer Computer, Inc June 2005 - Present
Advanced Skoro Technology International June 2004 - December 2004
Stream International 1999 - 2003
Skills
CompTIA A+ Certified, Microsoft Certified, Microsoft Certified..., Networking, Computer Hardware, Network Security..., Enterprise Network..., Enterprise Network..., Printers, Active Directory, Information Technology, Operating Systems, VMware, Management, Network Administration, Software Installation, Linux, Servers, CompTIA Network+, Managed Services, Wireless Networking, Enterprise Software, IT Strategy, Cloud Computing, Windows Server, Software Development, Workstations, System Deployment, Technical Support, Visual Basic, Troubleshooting, Network Architecture, Computer Security, OS X, Software Documentation, Network Engineering, Virtualization, Security, Databases, Strategic Leadership, Apache, LAN-WAN, Unix, Network Security, Firewalls, VPN, IT Management
Education
Keizer Leadership 2009 2009 — 2009
Chemeketa Community College 1989 — 1993
Associates of Science, Management
McNary Senior High 1977 — 1980
H.S Diploma, College Prep
Ericsson October 2013 - Present
Ericsson January 2010 - Present
RECALL TOTAL INFORMATION MANAGEMENT April 2004 - March 2009
Cingular Wireless April 2003 - May 2004
STREAM INTERNATIONAL January 2000 - January 2002
Skills
Wireless, TCP/IP, 4G/LTE• Networks, Microsoft Visio and..., CACP, DO-EMS, CDMA, LTE, Integration, Cisco Technologies, Network Security, CCNA, Data Center, IP, Routing, LAN-WAN, MS Project, Routers, Ethernet, Troubleshooting, Network Communications, Access, Visio, System Deployment, Cisco IOS, Leadership, Frame Relay, ATM networks, Service Delivery, 4G, 3G, Core Network, UMTS, Switches, Computer Network..., Routing Protocols, Computer Hardware, Network Architecture, PMP, Unix, SIP, SNMP, OSPF, Microwave, Cellular Communications, Network Design, GSM, Transmission, MPLS, Network Engineering
Education
Keller Graduate School of Management 2010 — 2012
Master, Information Systems Management (Security), 3.5
DeVry University 2008 — 2010
Bachelor Science, Technical Management
University of North Texas
Bachelor of Science (BS), Computer Science
Republic Bank March 2015 - Present
Passport Health Plan June 2012 - February 2015
Adecco Engineering & IT (Contractor at Yum! Brands) September 2011 - June 2012
Aspect Software (formerly Quilogy) August 2008 - September 2011
Jefferson Audio Video Systems, Inc. December 2003 - August 2008
Absolute Networking January 2003 - December 2003
Evercom Systems (now Securus Technologies) August 1999 - November 2002
Virtual Village November 1997 - May 1999
Physicians Resource Group December 1996 - November 1997
Stream International January 1996 - December 1996
Skills
Netezza, SQL Server 2000-2008, Hyper-V, SharePoint, Windows Server 2008, Microsoft Dynamics, Microsoft CRM, Powershell, Microsoft Technologies, Virtualization, Clustering, System Center Products, Microsoft Exchange, DB2, Microsoft Certified..., Microsoft Business..., SSIS, SSRS, Microsoft SQL Server, Windows Server, Cluster, SQL, Active Directory, Servers, IIS, DNS, VPN, Data Center, DHCP
Education
Dallas County Community College 1989 — 1992
Esquire Solutions January 2011 - Present
Kaplan University September 2010 - January 2011
CFI / Westgate Resorts January 2003 - September 2010
Software Spectrum June 1999 - January 2003
Stream International February 1996 - June 1999
Skills
Excel, Access, Word, PowerPoint, Visio, Crystal Reports, Analysis, Data Analysis, Financial Analysis, Microsoft Excel, Business Analysis, Microsoft Word, Finance, Database Administration, Program Management, Call Centers, CRM, Databases, Outlook, Microsoft Office, Customer Service, Troubleshooting, Business Intelligence, SQL, Salesforce.com, Sales, Management, Analytics, Accounts Receivable, Sales Management, Project Management, Business Development, Training, Leadership, Software Documentation, Process Improvement, Telecommunications
Education
University of Phoenix 2007 — 2009
Master of Business Administration (MBA), Business Administration
Fitchburg State University 1993 — 1996
Bachelor of Science, Sociology
Defense Language Institute 1990 — 1990
Certificate, Korean Basic
North Middlesex Regional HS 1984 — 1988
Diploma, Honors
Tata Consultancy Services August 2013 - Present
IBM August 2010 - August 2013
DJ Omega Rush (Sole Proprietorship) January 2009 - October 2012
Army Civilian Service December 2008 - April 2010
ALTESS - US Govt September 2007 - January 2009
Army Civilian Service August 2005 - January 2009
US Army June 2001 - June 2005
Stream International January 2000 - June 2001
Skills
VMware, Windows Server, Troubleshooting, Active Directory, Disaster Recovery, ITIL, Servers, Microsoft Exchange, Citrix, Virtualization, System Administration, Computer Hardware, Network Administration, IIS, Security, Windows 7, Network Security, System Deployment, DNS, TCP/IP, Microsoft SQL Server, VBScript, Powershell, Security+, XenApp, Team Leadership, Citrix XenDesktop, Provisioning, XenServer, Software Packaging
Education
Full Sail University 2012 — 2015
Bachelor's Degree, Computer Graphics, N/A
New River Community College 2010 — 2010
N/A, General Studies
Lewisville High School
Lewisville High School
Western Governors University August 2012 - Present
STREAM INTERNATIONAL August 1999 - May 2001
MUSTANG MFG July 1996 - May 1999
JOB CORPS CENTER July 1994 - June 1996
MERVYNS DIST. CENTER November 1992 - April 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Access, Customer Service, Windows, Research, Outlook, Photoshop, HTML, Java
Education
Western Governors University 2012 — 2015
Currently seeking a Bachelor's degree, IT Technology
Dallas County Community College 2010 — 2012
Associate’s Degree, Computer Information Technology, 3.5
Van Alstyne High School
Abundant Life Assembly of God April 2013 - Present
Research In Motion December 2008 - August 2012
Compucom Systems, Inc. 2005 - 2008
Providian Financial February 2000 - March 2004
Amresco August 1998 - January 2000
Computer Sciences Corporation 1997 - 1998
Stream International August 1995 - June 1997
Microsoft January 1995 - August 1995
Wang Laboratories December 1988 - April 1994
Skills
Blackberry Enterprise..., Blackberry, Active Directory, Help Desk Support, IT Service Management, Troubleshooting, Servers, Computer Hardware, Service Desk, Incident Management, Service Delivery, Windows Server, VoIP, TCP/IP, Networking, Switches, System Administration, Technical Support, Software Installation, VMware, Operating Systems, DNS, Laptops, BMC Remedy, Microsoft Exchange, VPN, DHCP, Cisco Technologies, Hardware, Routers, Call Centers, System Deployment, Network Administration, IT Operations, XP, Wireless Networking
Education
Dallas County Community College 1990 — 1991
American Trades Institute 1987 — 1988
Diploma, Computerized Business Admin
The Port Washington Twin Pines March 2007 - Present
Community Chest of Port Washington July 2005 - Present
Residents for a More Beautiful Port Washington January 2007 - December 2012
NACD AOL TWX May 2009 - May 2009
Smart Source 2007 - 2007
Project GNU at MIT AI+LCS March 1998 - March 2004
MIT Sloan School of Management 1999 - 2000
Stream International 1997 - 1998
Stream, Inc. 1996 - 1997
MIT Sloan of Management 1995 - 1996
Skills
tech support, Apache, Software Development, Distributed Systems, Linux, Open Source, Programming, XML, CSS, Agile Methodologies, Unix, Software Engineering, MySQL, Cloud Computing, Architecture, Windows, C++, System Administration, Web Development, Scrum, Troubleshooting, Shell Scripting, Public Speaking, Program Management
Education
Harvard University 1987 — 1990
Extension Program student and TA, AI Expert Systems, Knowledge-based Management Systems, Data Communications and Networks
Massachusetts Institute of Technology - Sloan School of Management 1983 — 1984
information systems and technologies
Massachusetts Institute of Technology 1975 — 1977
math, science, brain+cog
Stuyvesant High School of Math & Science 1973 — 1975
Diploma + AP credits, Humanities, Mathematics and the Sciences
Frontier Communications October 2011 - March 2014
Samsung Telecommunications America February 2006 - December 2009
Davaco Inc. April 2005 - November 2005
Intuit December 2003 - March 2004
Stream International September 1999 - April 2003
CompUSA January 1998 - July 1999
Omniflight Helicopters (Acquired by Air Methods 2012) January 1990 - September 1992
Datagraphix Inc. (Acquired by Anacomp 1988 & DecisionOne 2009) March 1983 - October 1988
Skills
�Exceptional Customer..., � Technical Support /..., � Previous Supervisory..., � Account..., � Technical Writing &..., • Provided nationwide..., Technical Support
Education
Texas Tech University
Business Administration
Drury University
Business Administration
University of North Texas
Business Administration
Investment Centers of America January 2008 - Present
Home State Bank May 2006 - January 2008
Center Partners September 2002 - May 2006
Stream International January 2001 - April 2002
Education
Colorado State University
English, Journalism, Politics
Shaw Communications July 2010 - July 2011
CityMax.com November 2009 - June 2010
eBay February 2007 - July 2009
PayPal February 2006 - February 2007
PayPal October 2005 - February 2006
Remedy Staffing July 2005 - October 2005
Stream International July 2004 - April 2005
Player's Restaurant September 2001 - July 2004
Crabby Joe's Restaurant June 1997 - August 2001
Education
Fanshawe College 2003 — 2004
Diploma, Multi Media Design and Production
Fanshawe College 2000 — 2003
Diploma, Graphic Design
Health and Benefit Systems, Inc. November 2010 - Present
RKC Group August 2008 - December 2010
Asurion January 2006 - January 2007
lock\line July 2001 - December 2005
Stream International June 1998 - June 2001
Skills
Leadership, Coaching, Cross-functional Team..., Strategic Partnerships, Executive Management, Strategic Planning, Business Development, Health Insurance, Employee Benefits, Healthcare, Process Improvement, Customer Service, Operations Management, Strategy, Start-ups, P&L Management, B2B, Management, Vendor Management, Mergers & Acquisitions
Education
Georgia State University - J. Mack Robinson College of Business 1989 — 1991
MBA
Kansas State University 1977 — 1981
BS
IneoQuest Technologies May 2010 - Present
IneoQuest Technologies November 2007 - April 2010
Kewill Solutions October 2002 - November 2007
Compaq 2001 - 2002
Gillette 2000 - 2001
Stream International 1999 - 2000
Skills
Account Management, IPTV, ATM networks, Unix, IP, Telecommunications, VoIP, Training, VOD, Technical Support, WAN, SNMP, Program Management, Software Development, Testing, MPEG, SIP, Employee Training, Salesforce.com, Quotations, Exceeding Quotas, Cold Calling, Trade Shows, Product Demonstration
Education
Dean College
Genlyte Group June 2004 - August 2008
Glover Electronic Services October 2001 - June 2004
Stream International October 2000 - October 2001
Pioneer Concrete December 1998 - September 2000
Sears January 1996 - September 1998
Education
Dallas County Community College 1996 — 1997
Electronics
Rose International 2012 - Present
IBM 2007 - 2012
IBM 2000 - 2007
ConAgra, Inc 1997 - 2000
MFS Communications Company 1995 - 1997
Stream International 1994 - 1995
Skills
Microsoft Exchange, IT Service Management, Active Directory, Disaster Recovery, Windows Server, IT Management, Data Center, Virtualization, IT Operations, System Administration, SMTP, Technology Change..., IT Project & Program..., International Project..., Operating Systems, Project Management, System Deployment, Networking
Education
Creighton University
Bachelor of Arts (BA), Psychology
Beepi December 2014 - Present
Redbubble May 2014 - December 2014
HotelTonight March 2011 - May 2014
Neurotone April 2010 - January 2011
Olive Media Inc. October 2009 - April 2010
Dana Jae Productions January 2009 - October 2009
City College of San Francisco January 2007 - December 2008
Wyndham International February 2001 - December 2005
Stream International February 1999 - February 2001
CompUSA October 1997 - February 1999
Education
San Francisco State University 2008 — 2009
Bachelor of Arts (BA)
City College of San Francisco 2007 — 2009
Associate of Arts (AA)
Symantec January 2013 - Present
Enecsys October 2011 - January 2013
Independent Contractor October 2011 - October 2011
Solyndra March 2010 - October 2011
Beyond Context 2009 - March 2010
Mattson Inc September 2007 - December 2008
Aixtron/Genus December 2004 - August 2005
Matrix Integrated Systems 1995 - 2003
Stream International December 1994 - July 1995
Skills
Technical Writing, Software Documentation, Editing, Semiconductors, Cross-functional Team..., Manuals, Program Management, FrameMaker, Start-ups, Microsoft Office, Salesforce.com, Management, Troubleshooting, Process Simulation, Technical Documentation, Training, Agile Methodologies, Online Help, Product Development, InDesign, Proofreading, RoboHelp, PowerPoint, Microsoft Word, Technical Communication, Electronics, Testing, Product Management, Document Management, Product Marketing, Adobe Acrobat, Localization, Manufacturing, Windows, Project Management, Content Management, Solar Energy, Team Management, Leadership, Marketing, Photovoltaics, Documentation, Word, Process Development, Semiconductor Equipment, Agile Project Management, Vintage Clothing, Shoes, Champagne, International Travel
Education
Cornell University 1981 — 1986
B.A., Asian Studies
American High
College Prep
MacGregor Intermediate
2008-2009Clackamas Community College September 2008 - June 2009
2008Eclipse Marketing June 2008 - August 2008
Fry's Electronics January 2001 - January 2004
Stream International January 2000 - January 2001
Radio Shack, Portland January 1997 - January 1998
Education
Clackamas Community College
Behavioral Science/premed
Thermo Fisher Scientific July 2013 - Present
Life Technologies through Aerotek November 2012 - July 2013
Metro Mattress July 2009 - November 2012
Dicks Sporting Goods March 2009 - June 2009
Best Buy, Incorporated October 2008 - January 2009
Watertown Golf Club May 2008 - October 2008
Stream International May 2006 - August 2006
Skills
At Multitasking, Communication, Organization Skills, Leadership, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, JDE Enterprise One, SAP
Education
Clarkson University 2004 — 2008
Bachelor Of Science, Global Supply Chain Management, Psychology
Watertown High School 2000 — 2004
Regents Diploma, College Prep
Reliv International 2009 - Present
Flathead County GIS March 2005 - June 2005
Positive Systems September 2004 - March 2005
Positive Systems 2004 - 2005
NW Fire Suppression July 2003 - September 2003
ThermalTech April 2002 - April 2003
Stream International January 2002 - April 2002
Grays Harbor Community Hospital September 2001 - January 2002
5 Star Ford June 2001 - September 2001
Pierce County GIS April 2000 - September 2000
Education
Grays Harbor College 1997 — 1999
AAS, Geographic Information Systems
Firewalker
Certificate
Grays Harbor College
Associates; Geographical Information Systems
Green River Community College
Business
ECCRAC May 2005 - August 2015
McAfee April 2002 - April 2005
Rulespace, Inc June 2000 - August 2001
Stream International January 1997 - June 2000
Stream International 1996 - 1998
Symantec Corporation May 1994 - November 1996
Second Nature Software Inc August 1993 - February 1994
Central Point Software, Inc. June 1990 - 1994
United States Air Force 1981 - 1990
Skills
Troubleshooting, Networking, Operations Management, Technical Support, Network Security, Security, Call Centers, Computer Security, Computer Hardware, Team Leadership, Windows, Project Management, Call Center, Software, Data Center, Strategic Planning, Cloud Computing, Disaster Recovery, Integration, Enterprise Software, CRM, Process Improvement, Customer Satisfaction, Databases, Antivirus, Program Management, Software Documentation, Construction, Operating Systems, McAfee, System Administration, Quality Assurance, Help Desk Support, SaaS, Vendor Management, Cross Functional..., Customer Service..., Customer Service, Global Customer Service, B2B, Staff Development, Business Process..., Process Quality..., MS Office, Salesforce.com, QuickBooks, IT Management, Management, Strategy, Training
Education
Marylhurst University 2012 — 2014
Bachelor of Science (BS), Business Administration and Management
Community College of the Air Force 1987 — 1989
Associate of Science (A.S.), Management Information Systems
University of Oregon 1979 — 1980
Architecture
Portland Community College 1977 — 1979
Civil Engineering
Comcast Cable August 2006 - Present
TeleTech November 2004 - April 2006
Stream International July 2001 - June 2003
Skills
Telecommunications, Customer Service, Management, Project Management, Sales, Team Leadership, Leadership, Troubleshooting, Account Management
Education
DeVry University 2014 — 2017
Bachelor’s Degree, System, Networking, and LAN/WAN Management/Manager
HPISD 2014 - Present
Dallas ISD April 2012 - September 2014
Dallas ISD April 2012 - September 2014
Staples January 2011 - January 2012
Celestica Inc September 2006 - August 2011
Cingular Wireless February 2006 - May 2007
Stream International January 2005 - January 2006
Skills
Troubleshooting, Hardware, Active Directory, Printers, HP
Education
DeVry University
Associates of Applied Science, Electronics and Computer Technology
Western Governors University
Bachelors of Science, Information Technology-Network Administration
Wolters Kluwer January 2013 - Present
Stream International January 2008 - January 2010
JPMorgan Chase March 2004 - December 2007
Skills
Call Centers, Process Improvement, Software Documentation, Business Analysis, Visio, Technical Support, Troubleshooting, SharePoint, SQL, SDLC, ITIL, Active Directory, Vendor Management, Microsoft SQL Server, Salesforce.com, Data Center, Security, XP, Windows Server, Networking, Training, Testing, CRM, Leadership, IIS, Customer Service, Servers, Microsoft Office, Databases, Information Technology, Citrix, Hardware
Education
Everest University-Tampa 2009 — 2012
Bachelor's degree, Paralegal
Florida Metropolitan University 2001 — 2007
Bachelor of Science (BS), Computer Information Science Computer Programming
Florida Metropolitan University 2001 — 2007
Associate's degree, Computer Information Science Network Administration
Grace Presbyterian Village January 2013 - Present
The Paper Plate, Inc. May 2011 - August 2011
Alpine Access October 2009 - November 2010
Stream International November 2007 - May 2008
Livanta, LLC November 2005 - June 2007
Education
Concorde Career College-Memphis 2005 — 2005
Medical/Clinical Assistant
Lincoln High School 2000 — 2004
Highschool Diploma
College of Western Idaho July 2013 - Present
Clark College January 2010 - June 2013
Underwriters Laboratories October 2004 - November 2006
Self-Employed July 2002 - January 2003
Pacifier Online October 1998 - September 2000
Stream International October 1996 - September 1998
Skills
Cisco, CCNA, Server Administration, Windows Server 2008, Switches, DNS, Troubleshooting, Cisco IOS, Routers, TCP/IP, DHCP, MCITP, MSCA, MCTS, Windows Server, Cisco Technologies, Virtualization, Active Directory, Network Administration, Technical Support, Microsoft Certified..., Windows 7, Computer Hardware, System Administration, Network Security, Linux, VPN, Operating Systems, Servers, Windows, Software Installation, Firewalls, XP, Networking, Security, Group Policy, VMware, Hardware, MCSA, OSPF, Wireless Networking, EIGRP, RIP, VLAN, Cisco Routers, Windows XP
Education
Clark College 2007 — 2010
Associates of Applied Technology, Cisco Network Administration
City of Memphis September 2008 - Present
Wholesale Equipment Company June 2007 - August 2008
United States Air Force June 2005 - May 2007
United States Air Force July 2003 - June 2005
United States Air Force April 2001 - July 2003
Stream International August 2000 - March 2001
Rugby Hills Estate Maintenance August 1996 - August 2000
Skills
Process Scheduler, Continuous Improvement, Process Improvement, Change Management, Team Leadership, Project Management, Program Management, Software Requirements, IT Frameworks, Systems Analysis, Cost Management, Six Sigma Black Belt, Lean, DMAIC, Microsoft Office, Windows 7, PowerPoint, Microsoft Excel, Microsoft Word, Visio, Design of Experiments, ANOVA, T-tests, Narrative Writing, Interpersonal..., Chi-square, Control Charts, Mediation, Business Analysis, City Management, Reclamation, Lean Six Sigma Master..., Six Sigma, Telecommunications..., Electronics Technology, Information Technology, Information Management, Cross-functional Team..., Business Ethics, Wireless Networking, Legacy Systems, Contract Negotiation, Analysis, Management, Testing, Troubleshooting, Leadership, Logistics, Strategy, ITIL
Education
Duquesne University 2009 — 2011
MS, Leadership and Information Technology, 4.0
Park University 2003 — 2005
BS, Management, 3.72
Community College of the US Air Force 2001 — 2003
AAS, Electronic Systems Technology, 4.0
College for Enlisted Military Education 2006 — 2006
Military Leadership Course
Northwest Mississippi Community College 1996 — 1999
Management Information Systems, General
Villanova University 2006 — 2013
Certificate
The United States Institute of Peace 2009 — 2009
Certificate of Course Completion, Conflict Analysis Course
MotorolaSolutions Learning Management System 2007 — 2013
Certificates
Emergency Management Institute - FEMA 2005 — 2013
Certificates, Professional Development Series
Bell Helicopter (a Textron Company) November 2011 - Present
Orange Hippo August 2010 - September 2011
Stream Global Services (a Convergys Company) November 2008 - August 2010
Stream Global Services March 2004 - November 2008
ECE (predecessor of Stream Global Services) July 2003 - March 2004
Software Spectrum (a Level 3 Communications Company) 2001 - June 2003
Software Spectrum (a Level 3 Communications Company) 1999 - 2001
Software Spectrum (a Level 3 Communications Company) 1998 - 1999
Software Spectrum (a Level 3 Communications Company) 1997 - 1998
Stream International 1996 - 1997
Skills
Vendor Management, Data Center, Outsourcing, Telecommunications, Cross-functional Team..., Network Security, VoIP, Enterprise Architecture, Troubleshooting, Networking, Process Improvement, Call Center, SaaS, Strategy, Cloud Computing, Virtualization, Change Management, Call Centers, Strategic Planning, BPO, System Deployment, Network Engineering, Security Management, Technical Support, Operations Management, Systems Engineering, Solution Architecture, Information Technology, IT Operations, IT Management, Customer Satisfaction, TCP/IP, IT Outsourcing, Servers, Telecommunications..., Collaboration Solutions, Strategic Partnerships, IT Strategy, ITIL, Technology Alignment, IT Service Delivery, Infrastructure..., Offshore Management, Structured Cabling, Problem Management, Unified Communications, Information Security, Program Management, Risk Management, Crisis Management
Education
Dallas Baptist University 2015 — 2017
Bachelor’s Degree, Management Information Systems
DeVry University 1991 — 1994
Electronics Engineering
Kinston High School (Kinston, NC) 1988 — 1991
Diploma
GlobeSherpa, Inc September 2015 - Present
NaturalData, Inc. February 2014 - September 2015
Stimpaq Studios August 2012 - March 2014
Team Persona April 2013 - August 2013
Planar Systems May 2011 - September 2012
Planar Systems February 2011 - September 2012
Beaverton Oregon February 2011 - May 2011
Stream International November 2009 - August 2010
Stream International November 2008 - March 2009
Stream International December 2007 - September 2008
Skills
Troubleshooting, Customer Service, Billing, Call Center, Desktop Support, Game Design, Video Game Design, Level Design, System Administration, Technical Support, Graphic Design, Management, Software Documentation, Time Management, Computer Hardware, Networking, Windows 7, Windows, Unity3D, Video Games, Gameplay, Computer Games, Perforce, Unreal Engine 3, Team Leadership, Microsoft Office, Microsoft Excel
Education
Full Sail University 2009 — 2012
Bachelor of Science (B.S.), Game Design
FedEx Office March 2015 - Present
FedEx Office August 2011 - March 2015
FedEx Office May 2011 - August 2011
FedEx Office April 2006 - May 2011
Stream International September 2005 - March 2006
Skills
Business Analysis, Data Analysis, Financial Analysis, Analysis, Process Improvement, Production Planning, Strategic Planning, Strategy, Business Strategy, Business Process, Business Process..., Process Engineering, Industrial Engineering, Commercial Operation, Operations Management, Manufacturing..., Technical Writing, Resource Utilization, Payroll Analysis, Operational Planning, Troubleshooting, Technical Support, Printers, Networking, Leadership, Software Documentation, Windows 7, Active Directory, Windows, Digital Printing, Customer Satisfaction, Project Management, Wide Format Printing, Print Management, Sales Operations, Program Management, Store Operations, Strategic Sales, Network Operations, Fulfillment Services, Variable Data Printing, Managed Print Services, Offset Printing, Project Planning, Program Development, Project Estimation, Customer Service, Microsoft Office
Education
Collin County Community College
Associate's of Science, Computer Science, 3.76 GPA
Griffin Associates January 2015 - Present
Montana West Economic Development Corp. January 2008 - January 2015
CenturyLink January 2003 - January 2015
City of Kalispell February 2008 - June 2014
CenturyLink April 2008 - January 2013
Flathead Building Association 2009 - 2013
CenturyTel/CenturyLink December 2003 - September 2008
Stream International May 2000 - October 2003
Flathead Valley Community College January 1998 - June 2001
West Valley School District August 1998 - June 2000
Skills
New Business Development, Strategic Planning, Customer Satisfaction, Contract Negotiation, Customer Service, Call Center, Telecommunications, Public Speaking, Marketing Strategy, Program Management, Account Management, Leadership Development, Sales Management, Leadership, Team Building, Team Leadership, Strategic Partnerships, Project Management, Vendor Management, Salesforce.com, Project Planning, Management, Business Planning, Training, Strategy, Human Resources, Business Development, Call Centers
Education
University of Wyoming 1971 — 1973
MS, Physics
University of Wyoming 1969 — 1971
MS, Physics, Math., Higher Education
Eastern Washington University 1963 — 1965
BA/ED, Math, Physical Sciences
Montana State University-Billings 1962 — 1964
Education, Mathematics, Science
University of Great Falls 1959 — 1962
Science, Education, Mathematics
TriQuint Semiconductor March 2008 - Present
Stream International September 1996 - October 2001
Orkand Corporation September 1992 - August 1996
Intel Corporation July 1984 - August 1989
Skills
Semiconductor Industry, Automation, Programming, Industrial Engineering, Electronics, Semiconductors, Technical Support, Process Improvement, FMEA, Management, Continuous Improvement, Manufacturing, Design of Experiments, Cross-functional Team..., Testing, SPC, Lean Manufacturing
Education
Linfield College 1982 — 1984
Bachelor of Arts (BA), Applied Physics
Chemeketa Community College 1980 — 1982
Associate of Arts (AA), Computer Science
Law Office of Bobby P Luna March 2013 - May 2013
Hernandez Law Group Inc. March 2012 - May 2012
Legalese October 2010 - July 2011
Atkinson Youth Services November 2005 - April 2009
United States Post Office June 2004 - October 2004
Stream International September 2001 - April 2004
Hawk Pacific Roadlink January 2001 - July 2001
Skills
Typing, Data Entry, Clerical Skills, Legal Research, Time Management, Customer Service, Wordperfect, Filing, Legal Documents, Outlook, Administrative..., Telephone Skills, Invoicing, Office Administration, File Management, Microsoft Word, PowerPoint, Document Review, Legal Assistance, Research, Lexis, Microsoft Excel, Legal Writing, Teamwork, Microsoft Office, Online Research, Westlaw, Critical Thinking, Document Drafting, Accounts Payable, Administrative Work, Microsoft Office 2007, Conflict Resolution, Scanners, Fax, Editing
Education
Heald College-Roseville 2010 — 2012
Associate of Applied Science, Paralegal
Intermec by Honeywell August 2013 - Present
Matrix Resources May 2012 - October 2013
Parkland Hospital September 2011 - May 2012
CB Richard Ellis August 2007 - December 2010
AIG Technologies August 2004 - August 2007
Allstate Insurance - Ivantage Group May 2002 - August 2004
International Network Services August 1999 - August 2001
CompuCom July 1997 - August 1999
Stream International April 1996 - July 1997
Skills
Desktop Support, Documentation, Customer Service, Outlook, Remedy, A+ Certified, MCSE, CNA, Certified Nurse Aide, Basic Cardiac Life..., Microsoft Office, Windows 7, Windows Server, Visual C++, Technical Support, ITIL, Software Documentation, BMC Remedy, Process Improvement, Project Management, Troubleshooting, System Administration, Help Desk Support, Operating Systems, Visio, Disaster Recovery, Active Directory, SharePoint, Microsoft Certified..., Call Centers, Leadership, Citrix
Education
Brookhaven College 2011 — 2012
ADN, Nursing, Maintained a 3.6 GPA since 2009
Dallas County Community College 2009 — 2011
DeVry Institute of Technology 1989 — 2002
BS, EET
jcpenney May 2013 - Present
jcpenney October 2012 - May 2013
JCPenney November 2007 - October 2012
FedEx Office November 2006 - November 2007
TTI, Inc. June 2004 - June 2006
Stream International 2000 - 2002
Skills
Innovative Thinking, Communication, Project Coordination, Mac OS, Computer Hardware, Retail, Troubleshooting, Advertising, Adobe Creative Suite, E-commerce, Marketing, Information Technology, Customer Service, Adobe Acrobat, Mac, Management, Email Marketing, Photoshop, Copywriting, InDesign, Graphic Design, QuarkXPress, Illustrator, Microsoft Office, Online Marketing, Social Media Marketing, Direct Mail, Merchandising, OS X, Sales, Marketing Communications, Brand Development, Social Networking, PowerPoint, Outlook, Time Management, Creative Direction, Digital Offers & Coupons, Proofreading, Online Advertising, Marketing Strategy, Customer Experience, Mobile Devices, Facebook, Project Planning, Visual Merchandising, Web Analytics
Education
Collin County Community College 2010 — 2016
Marketing
Prime Therapeutics September 2011 - August 2014
Verizon Wireless December 2008 - May 2011
Alltel February 2002 - December 2008
Onc, Inc. 2000 - 2002
Bank One 1998 - 2000
STREAM INTERNATIONAL 1996 - 1998
Skills
Process Improvement, Project Management, Change Management, Business Analysis, Team Building, Customer Support, Product Management, Quality Control, Process Control, PMP, SDLC, Program Management, Testing, Business Process..., Software Documentation, Integration, Vendor Management, Management
Education
Colorado Technical University 2006 — 2007
BS/BA in Information Technology, Information Technology, Business, 3.94
Andrews High School 1986 — 1990
General Studies, 4.21
Billtrust May 2015 - Present
Dirty Girls Consulting 2013 - Present
ACI Worldwide September 2013 - May 2015
ASG September 2011 - August 2013
GlassHouse Technologies August 2006 - September 2011
Greater Worcester Board of Realtors March 2002 - March 2006
Media100 Inc. 2001 - 2002
Stream International 2000 - 2001
The Herald-Times 1996 - 1999
Ivy Tech Community College 1996 - 1998
Skills
Writing, Lead Generation, Product Marketing, Marketing Communications, Marketing Strategy, Social Media Marketing, Strategic Partnerships, SaaS, Solution Selling, Management, Enterprise Software, Leadership, Strategy, Cloud Computing, New Business Development, Marketing Management, Email Marketing, Go-to-market Strategy, Entrepreneurship, Marketing, Sales, Program Management, Sales Enablement, Training, Professional Services, Coaching
Education
Harvard University 1992 — 1994
MA, Literature, Russian, Ukrainian & American
Sonoma State University 1988 — 1992
BA, English/Communications
Asuncion Christian Academy 1986 — 1988
HS, General
Inter-American Academy
sb enterprises January 1985 - Present
Nike Inc. Beaverton OR Custodian May 2004 - February 2010
Stream International February 1999 - February 2002
City of Portland May 1985 - February 1999
Skills
Contract Negotiation, Union Negotiations, Customer Relations, Team Leadership, Process Improvement, Negotiation, Customer Service, Strategic Planning, Product Management, Microsoft Office, Leadership, Microsoft Excel, Program Management, Team Building
Education
Clark College 2012 — 2012
Network Administration
psu 1967 — 1976
bs, political science
MIT 1966 — 1967
worksource
Kindred Healthcare August 2013 - Present
Nuckolls Computers January 2000 - Present
Kindred Healthcare February 2007 - August 2013
New Age Technologies February 2007 - July 2012
GloryKidd Technologies 2004 - 2010
Apex Systems 2003 - 2005
IP Operations October 2001 - February 2003
Stream International January 1999 - January 2000
Skills
Customer Service, Windows, Training & Development, C++, Microsoft Office, SQL, PC maintenance, Network Security, Network Administration, Active Directory, Scripting, Process Automation, Standardization, ASP.NET, Administration, C#, Team Building, Web Design, Documentation, Databases, HTML, SharePoint, SharePoint Designer, Technical Support, Software Documentation, Networking, Security, Software Installation, Windows Server, Troubleshooting
Education
DeVry University 2001 — 2003
US NavyVarious 1994 — 1998
CityServiceValcon August 2015 - Present
Montana Technical Solutions March 2011 - August 2015
Support Space August 2010 - February 2011
Geek Squad October 2007 - June 2010
CenturyTel July 2007 - October 2007
Floor Guard April 2007 - October 2007
Solid PC Solutions April 2006 - October 2007
Semitool Inc May 2006 - June 2007
Best Buy May 2003 - April 2006
Stream International August 2001 - June 2003
Skills
Technical Support, Troubleshooting, Network Administration, Networking, Security, Hardware, Training, WAN, Management, Computer Repair, HP, Routing, Customer Service, Remote Desktop, VPN, Antivirus, Windows XP, Windows 7
Education
DeVry University 2003 — 2005
perusing a degree, Network Communications Management
Flathead High School 2000 — 2003
Graduated, telecommunications and network management
Computer Consultant July 2011 - 2013
Telvista, Verizon Fios, Technical Support August 2010 - July 2011
Verizon /Idearc Media - Superpages March 2004 - March 2009
Stream International October 1995 - October 2003
Microsoft May 1995 - October 1995
Skills
Customer Service, Problem Solving, Software Installation, Wireless Networking, Customer Support, Help Desk, Call Center, Information Technology, Microsoft Office, Apple, Mac OS X, Windows 7, Windows XP Professional, Help Desk Support, XP, OS X, Photography, Photoshop, Image Editing, Tech Support, Call Centers, Training, Process Improvement, CRM, Sales, Troubleshooting, Technical Support, Operating Systems, Windows, Computer Hardware, Software Documentation, Routers, Networking, Hardware, Windows XP
Education
Stream University 1998 — 2004
All Schools Listed Below 1994 — 2003
Graphics Arts/Photography/MCSE Studies
Cuyamaca College 1994 — 1994
Certificate, Graphics Arts & Desktop Publishing
Grossmont College
Multimedia
Madison Area Technical College
COTA, Occupational Therapy Assistant
TeleTech May 2014 - Present
TeleTech July 2013 - Present
TeleTech August 2012 - July 2013
IBM January 2007 - July 2012
IBM August 2003 - January 2007
Qwest Communications August 1999 - August 2003
Ericsson March 1997 - August 1999
Stream International January 1993 - March 1997
Skills
Architecture, ITIL, Requirements Analysis, Outsourcing, Solution Design, TOGAF, Design Methodology, IT Strategy and Design, IT Strategy, Solution Architecture, Enterprise Architecture, Cloud Computing, Enterprise Software, Integration, Data Center, SOA, Virtualization, IT Service Management, IT Operations, Storage, IT Management, High Availability, SaaS, Infrastructure, SDLC, Disaster Recovery, Strategy, IT Outsourcing, Business Continuity, SAN, Storage Area Networks, Service Delivery, Servers, Vendor Management, System Architecture, VMware, Server Architecture, Pre-sales, Technical Architecture, System Deployment, Microsoft Technologies, HP, Professional Services, Architectures, PMP, Managed Services, Unix, Solaris
Education
Colorado State University 2014 — 2015
Graduate Certificate - Computer Information Systems, Computer/Information Technology Administration and Management
Metropolitan State University of Denver 1988 — 1992
BS, Business
MHMR of Tarrant County January 2014 - Present
Architel March 2013 - January 2014
Dynamic Systems October 2012 - March 2013
Oxford Global Resources July 2012 - September 2012
WaveTwo October 2011 - July 2012
Forward Air July 2009 - September 2011
Forward Air July 2006 - January 2011
EDS Group November 2000 - July 2006
Stream International November 1998 - November 2000
US Army June 1993 - June 1997
Skills
Windows 7, Windows Server, Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP, Windows NT, MS Office 2003, MS Office 2007, MS Office 2010, Norton Ghost, MS DOS, Acronis True Image, BlackBerry BES, System i (AS400), Exchange 2003, Power Shell 2.0, AD, GPO, Cisco Switches & Router, ITIL, A+ Certified, MTA -Networking, Active Directory, VSP5, VTSP5, Vsphere 5.1, VCenter, VMware, VMware ESX, Microsoft Exchange, XP, VPN, Group Policy, Advertising, System Administration, Blackberry Enterprise...
Education
DeVry Institute of Technology 1997 — 2000
BS, Computer Information Systems
Pacific Union Financial, LLC April 2015 - Present
Pacific Union Financial, LLC May 2014 - Present
Pacific Union Financial, LLC August 2013 - May 2014
Bank of America July 2009 - August 2013
Wereldhave October 2008 - July 2009
Nationstar Mortgage July 2006 - October 2008
North Texas Lawn and Tree January 2006 - July 2006
Western Rim Property Services February 2003 - January 2006
Stream International May 1999 - August 2000
MSC Computers June 1995 - August 1999
Skills
Databases, Customer Service, Java, MS Project, Mortgage Lending, Sales, Management, Software Documentation, Computer Repair, Banking, Microsoft Office, Training, Software Development, Access, Microsoft Excel, Computer Maintenance, .NET, VB.NET, HTML, CSS, VBA, Computer Science, Computer Proficiency, Desktop Application..., C#, Microsoft Project, Microsoft Office VBA, Microsoft Access, Eclipse, Android SDK, Computer Hardware, Software Design, Software Project..., Software Engineering, Software Installation, NetOxygen Mortgage LOS, Mortgage Operations, DataTrac, LendingQB, Fannie Mae, Freddie Mac, eDocs, Active Directory..., Microsoft Exchange, NetOxygen
Education
DeVry University-Texas 2009 — 2013
Bachelor's degree, Computer Programming, 3.83
University of North Texas 2000 — 2003
Bachelor's degree, Computer Science
Newman Smith
Boeing Commercial Airplanes November 2011 - Present
LGInternational July 2010 - December 2010
Columbia Sportswear March 2006 - January 2010
Columbia Sportswear November 2005 - March 2006
Rose City Textiles October 2003 - July 2005
Stream International September 2001 - June 2003
Jointway International April 2000 - June 2001
Alexander's Translating Den June 1993 - November 1999
Skills
Cross-functional Team..., Supply Chain Management, Supply Chain, Management, Forecasting, Logistics, Global Sourcing, Leadership, Strategic Sourcing, Project Planning, Business Process, Supply Management, Training, Budgets, Negotiation
Education
Portland State University - School of Business 2004 — 2006
MIM, Specialization: Supply Chain & Logistics Management
Colorado State University 1983 — 1988
BA, Speech Communication
Cisco January 2008 - Present
MegaPath (Formerly Netifice; Formerly TManage) April 2000 - January 2008
Stream International May 1998 - April 2000
American Fidelity Group October 1989 - April 1998
Education
Oklahoma City University 1992 — 1994
MBA, Management
College of Business 1985 — 1989
BBA, Management
Hewlett-Packard September 2013 - Present
McCullough-Solutions.NET January 2005 - Present
PrimeLending December 2012 - September 2013
Accor North America June 2005 - December 2012
ACCOR June 2005 - December 2012
CGI January 2004 - June 2005
Birch Telecom August 2001 - October 2003
@Link Networks September 2000 - May 2001
Stream International March 1997 - July 2000
Skills
Data Center, Network Security, Firewalls, System Administration, Program Management, Security Architecture..., Security, Vulnerability Assessment, CISSP, Information Security, Encryption, Cisco Technologies, Computer Security, Integration, LAN-WAN, Networking, Checkpoint, Enterprise Software, Information Technology, Penetration Testing, Servers, PCI DSS, Information Security..., Disaster Recovery, Active Directory, Cloud Computing, DNS, VPN, TCP/IP, IDS, Vulnerability Management, VMware, McAfee, Virtualization, Business Continuity, Infrastructure, Network Architecture, IT Management, Juniper, Network Administration, Network Design, Security Audits
Education
Collin County Community College
Computer Science
Pwnie Express January 2014 - Present
Core Security Technologies August 2006 - January 2014
Secure Computing January 2006 - July 2006
Cyberguard March 2004 - January 2006
Commodon Communications October 2002 - October 2005
Elron Software November 1997 - October 2002
On Technology, Corp. May 1997 - November 1997
Stream International August 1996 - April 1997
Elite Protective Services 1992 - 1994
Burns International Security Services, Inc. 1991 - 1992
Skills
Penetration Testing, Vulnerability Assessment, Computer Forensics, Security, Network Security, Firewalls, Computer Security, Intrusion Detection, Servers, Networking, Vulnerability Management, Information Security, Internet Security, Network Design, Information Security..., IDS, Information Technology, Switches, Technical Support, Cloud Computing, Routers, Pre-sales, Data Center, CISSP, TCP/IP, Vulnerability Scanning, Network Architecture, Metasploit, Business Continuity, Network Administration, VMware, Security Awareness, DNS, Nessus, Antivirus, Wireless Networking, Social Engineering, Nmap, Threat, IPS, Web Application Security, Security Audits, Wireless Security
Education
Curry College
Curry College
Massachusetts Institute of Technology
Asurion September 2007 - Present
Convergys Corporation June 2006 - September 2007
United Health Care 2002 - 2006
Stream International 1997 - 2002
Capital One 1996 - 1997
AMR Inc 1977 - 1996
Education
University of Cincinnati College of Business 1973 — 1977
PH.D, Quantitative Analysis, Finance, Management
University of Cincinnati College of Business 1971 — 1973
MBA, Finance, Quantitative Analysis
University of Florida 1969 — 1971
MS, Industrial and Systems Engineering
Indian Institute of Technology, Kharagpur 1963 — 1968
B. Tech, Mechanical Engineering
DTZ January 2014 - Present
WilmerHale 2007 - January 2014
American Insulated Wire 2004 - 2007
Stream International 2001 - 2004
Trust Data Systems 1999 - 2001
Skills
Human Resources, Accounts Receivable, Payroll, Outlook, Microsoft Word, Microsoft Excel, Kronos, Access, PeopleSoft, Microsoft Office, Customer Service, Enterprise eTime, ADP Payforce, ADP Payroll, Reporting Systems, Visual Basic, Business Intelligence..., Six Sigma, Lean Management, Leadership, Management, General Ledger, Oracle, Elite, Chrome River, Ceridian, Project Management, Accounts Payable, Lawson, HRIS, Employee Relations, Employee Benefits, Onboarding
Education
University of Phoenix 2005 — 2007
BSBM, Business Management
Curry College
Core Health and Fitness January 2015 - Present
Lexicon Solutions June 2013 - June 2014
Dotster/Endurance International Group 2010 - 2013
Dreamcatcher Productions March 2000 - April 2010
Willamette Dental April 2004 - February 2009
Stream International June 2000 - March 2002
Skills
Software Documentation, Networking, Technical Support, DNS, Troubleshooting, Training, Customer Service, Project Management, Operating Systems, Web Hosting, Team Leadership, DNS management, Call Centers, Active Directory, Web Development, Business Analysis, Web Design, Trademark Infringement, Identity Theft, Child Abuse Prevention, Servers, DHCP, Hardware, Leadership, Access, Process Improvement, Windows Server, HTML, Abuse, Compliance, Internet Crimes, Customer Satisfaction, Security, Project Planning, Domain Names, Software Installation, Databases, Domain Registration, FTP, SEO, System Administration, Apache, Firewalls, Routers, Switches, Cisco Routers
Education
Clark College
Cisco Network Technology
MIT OpenCourseWare
Portland Community College
AAS, Information Systems
Amazon March 2011 - Present
Nike June 2010 - May 2011
Yahoo October 2008 - December 2010
Yahoo! December 2006 - October 2008
Stream International January 2000 - November 2006
CSC Credit Services, Inc. November 1993 - January 1998
Equifax May 1989 - November 1993
Skills
Customer Experience, Call Center, Analytics, Workforce Management, Customer Satisfaction, Outsourcing, Operations Management, Process Improvement, Customer Service, Customer Retention, CRM, Performance Management, Training, Account Management, Analysis, BPO, Business Process..., Business Strategy, Call Centers, Coaching, Cross-functional Team..., Data Analysis, Forecasting, Inbound Marketing, Leadership, Management, Program Management, Service Delivery, Strategy, Team Building, Team Management, Vendor Management, Quality Assurance
Education
Schiller International Unversity 1988 — 1989
Master's, International Business
City University of Seattle 1985 — 1988
Bachelor's, Business Administration/Legal Administration
RA Industries, Inc June 2007 - Present
MG Consulting, Inc March 2007 - Present
SpiritOne Internet Services June 2003 - Present
Wells Fargo Bank April 2001 - June 2003
Encompass Teleservices 2001 - 2001
Stream International 1999 - 2001
Oregon Department of Transportation 1996 - 1997
Education
Chemeketa Community College 1994 — 1997
Dean College December 2008 - Present
Adirondack Club 2000 - 2010
Various Organizations 1999 - 2002
Media One 1996 - 1999
Stream International 1986 - 1996
Corporate Software April 1986 - 1988
Skills
Troubleshooting, HP Procurve, Technical Support, Leadership, IT Strategy, Customer Service, Instructional Design, Service Management, Strategic Planning, Help Desk Support, Microsoft Office, Project Management, Team Building, Process Improvement, Networking, Management, Windows, Public Speaking, Higher Education, Program Management, Team Leadership, Training, Vendor Management, Customer Satisfaction, Cross-functional Team..., Microsoft Word, System Administration, Leadership Development, Time Management, Access, Coaching, Staff Development, Social Networking, Analysis
Education
Dean College
Bachelor of Science (BS), Business
Walpole High School
Flextronics 2012 - Present
SYNCREON December 2010 - July 2012
2010Consultant United Coalition February 2010 - December 2010
Flextronics October 1997 - July 2009
Flextronics Global Services January 1997 - January 2009
Solectron Global Services January 2005 - April 2006
Solectron 2002 - 2004
Stream October 1997 - July 2002
Stream International January 1998 - January 2002
Stream International January 1997 - January 1998
Skills
Cross-functional Team..., Supply Chain, Operations Management, Customer Service, Process Improvement, Program Management, Change Management, Outsourcing, Management, Logistics, Project Management, Leadership, Product Development, Training, Integration, CRM, Six Sigma, Supply Chain Management, Quality Management, Purchasing, Materials Management, Continuous Improvement, Lean Manufacturing, Vendor Management, Business Process..., Supply Management, Strategic Sourcing, MRP
Education
Christian Brothers University 2000 — 2002
MBA
Lawyer's Assistant 1987 — 1988
ABA Paralegal
Marquette University 1983 — 1987
BA, Criminology & French
Marquette University 1983 — 1987
Bachelor of Science, Criminology & Law Studies
Christian Brothers University
Executive MBA
SeaChange International 1998 - 2001
General Physics 1997 - 1998
Stream International 1995 - 1997
Skills
MS Visual Basic, MS Access, MS SQL Server, Microsoft SQL Server, Visual Basic, Access, XP, Visual Studio, Windows XP
Education
Clark University 1993 — 1995
Bachelor, Computer Science
WorldVentures January 2012 - Present
Converges Inc September 2006 - December 2011
Stream International August 2005 - July 2006
Telvista Inc. October 2003 - June 2005
Southwestern Bell February 2001 - August 2003
Skills
LAN/WAN Technologies, Protocols TCP/IP, DNS, IMAP, SMTP, LDAP, DHCP, Macintosh OX8.6-10X, WIN98/NT/, 2000, XP/VISTA,WIN 7, Remote Access,VPN, REMEDY, Track-It, imaging, Customer..., A+, Microsoft Office, VPN, Digital Imaging, BMC Remedy, Troubleshooting
Education
Dallas County Community College 1999 — 2001
2004-2006 COMPUTER LEARNING CENTER
Diploma, Information Systems & Support
AmMed Direct July 2007 - March 2011
Bright House Networks 2005 - 2007
Stream International 2000 - 2005
Skills
Call Center, Process Improvement, Marketing, Troubleshooting, Software Documentation, Quality Assurance, Customer Service, Team Building, Customer Satisfaction, Account Management, Training, Call Centers, Workforce Management, Outlook, SharePoint, Leadership Development, Telecommunications, Strategic Planning, Operations Management, Sales Management, Coaching, Leadership, Project Management, Marketing Strategy, Team Leadership, Analysis, Employee Training, Management, Business Analysis, Customer Retention, Program Management, Sales, Budgets, Visio, Healthcare, Vendor Management
Education
Florida Metropolitan University 2000 — 2005
Citrix SaaS Division December 2006 - Present
Wipro BPO October 2004 - December 2006
Concur Technologies 2000 - 2001
NET EFFECT SYSTEMS 1998 - 1999
Stream International 1993 - 1998
Aldus 1986 - 1993
Skills
Solution Selling, Program Management, Selling, Strategy, SaaS, Sales Process, Change Management, Enterprise Software, Account Management, Telecommunications, Project Management, Management, Business Process, Salesforce.com, Cloud Computing, Management Consulting, Business Development, Strategic Partnerships, Sales Operations
Education
City University of Seattle
BS, Legal Administration
Sharpform IT Integration, Inc. May 2008 - Present
ACS November 2006 - May 2008
Stream International 2000 - 2006
Skills
Troubleshooting, Active Directory, Microsoft Exchange, Computer Hardware, Technical Support, Help Desk Support, Hardware, Networking, XP, Network Administration, Servers, VMware, Windows Server, Windows 7
Education
Clark College 1993 — 1995
web360 2002 - Present
Stream International 1998 - 2002
Peacock Papers 1990 - 1996
Skills
Social Media Marketing, Social Media, Web Design, Mobile Web Design, SEO, Email Marketing, Marketing Strategy, Marketing Communications, Online Marketing, Editing, Social Networking, Marketing, Event Planning, Strategic Planning, Small Business, Management, Sales
Education
Emory University
Bachelor of Arts (B.A.)
Fidelity Investments June 1998 - Present
ADI Time June 1996 - June 1998
Stream International 1995 - 1996
Education
Hawaii Pacific University 1992 — 1995
Bachelor Of Arts, Psychology
K2 Partnering Solutions March 2008 - 2010
BeNOW 1997 - 2000
CPS DIRECT 1996 - 1997
Stream International 1994 - 1996
Education
Framingham State University 1990 — 1994
Arkansas Boll Weevil Eradication Program April 2001 - Present
Stream International March 1999 - April 2001
Education
East Arkansas Community College 1995 — 1997
Associate of Arts (AA), Mathematics and Computer Science
Maps Credit Union January 2011 - Present
Maps Credit Union January 2008 - December 2010
Maps Credit Union March 2003 - January 2007
Consolidated Freightways January 2001 - February 2003
Stream International January 2000 - January 2001
Infinity Mortgage January 1999 - January 2000
Triad Lending January 1998 - January 1999
Skills
Executive Management, Process Improvement, Disaster Recovery, Project Management, Credit, Active Directory, Strategic Planning, Network Administration, Management, Banking, Team Building, Customer Service, Microsoft Office, Business Continuity, Business Intelligence, Risk Management, Business Analysis, Budgets, Networking, System Administration, Servers, Vendor Management, Leadership, Consumer Lending, Mortgage Lending, Credit Unions, Data Center, Security, Change Management, Team Leadership, Loans, Troubleshooting, Hyper-V, Microsoft Exchange, Citrix XenApp, Software Documentation, Open Solutions DNA, Core Conversions, Visio, IT Management, SharePoint
Education
Clackamas Community College 2003 — 2004
General Studies
Western Oregon University 1995 — 1997
BS, Business Administration
Oregon City High School 1989 — 1992
Commonwealth of Massachusetts May 2001 - Present
Stream International 1997 - 2001
Stream International 1997 - 2001
Skills
VCP, vSphere, VMware Infrastructure, VMware ESX, VMware, High Availability, System Administration, Servers, Server Architecture, Enterprise Architecture, IT Management, Cloud Computing, Windows Server, IT Operations, Data Center, Virtualization, Business Continuity, MCSE, Microsoft Certified..., TCP/IP, DNS, Active Directory, DHCP, Storage Area Networks, Microsoft Exchange, Operating Systems, Storage, Disaster Recovery, Security, IIS, Network Security, Red Hat Linux, Cluster, NAS, Firewalls, HP, Cisco Technologies, VPN, Citrix, WAN, ITIL, NetApp, Powershell, XP, Network Administration, SAN, VMware vSphere
Education
Clark University
Computer software
Wentworth Institute of Technology
Computer Electronics
Yahoo! September 2008 - Present
theGKP February 2006 - February 2009
Yahoo! August 2007 - September 2008
Stream International April 2007 - August 2007
Stream International July 2005 - April 2007
Skills
PHP, HTML, Web Design, CSS, Graphic Design, OS X, JavaScript, Perl, E-commerce, Apache, Web Analytics, MySQL, Linux, Troubleshooting, SEO, Photoshop, Video Production
Education
Clackamas Community College 2000 — 2004
PermaEthos March 2014 - Present
Brink of Freedom July 2013 - Present
Flathead County Emergency Services February 2013 - August 2013
Quadriga Worldwide Ltd January 2012 - February 2013
NXTV, Inc. March 2007 - January 2012
US Army November 2003 - January 2011
Kettle Care November 2006 - December 2007
Stream International January 2001 - November 2003
Skills
Networking, Troubleshooting, Servers, Security, Hardware, Team Leadership, Leadership, Telecommunications, Hospitality, Customer Service, CompTIA, HTML, Hospitality Industry, Social Media, Field Technicians, CompTIA Network+, Technical Services, Video Editing, Video Production
Education
Flathead Valley Community College 2007 — 2009
Small Business Management
University of Montana
Dallas Medical Center May 2009 - Present
Perotsystems January 2001 - April 2009
Buchanan Associates July 1999 - January 2001
Stream International November 1998 - July 1999
EtAl Worldwide Litigation Support Services June 1997 - November 1998
Carrao Lawyer Assistant February 1993 - June 1997
Skills
XP, Windows Vista, NT 4.0, WSUS, Windows 95, Windows 3.x, Disaster Recovery, Active Directory, VMware, Windows Server, Security, ITIL
Education
Dallas County Community College 1993 — 1996
Associate, Legal Assistant
The University of Texas at Arlington 1989 — 1991
CSE, Computer Science Engineering
Citizens Bank June 2011 - Present
102nd Network Warfare Squadron, RI Air National Guard 1995 - Present
State Street Corporation August 2010 - June 2011
State Street Global Advisors (SSgA) July 2001 - August 2010
Stream International 1996 - 2000
Skills
CISSP, Information Security, Business Continuity, Disaster Recovery, Security, Information Security..., Vulnerability Assessment, Active Directory, Information Assurance, Windows Server, Intrusion Detection, Security Management, Security Clearance, DoD, Infrastructure, CISA, Computer Security, Network Security, Vulnerability Management, Information Technology, IT Management, ISO 27001, ITIL, IT Strategy, Virtualization, IT Operations, VMware, COBIT, CISM, Security Audits, Risk Management, Servers, Risk Assessment, Auditing, IT Audit, PCI DSS, Penetration Testing
Education
Community College of Rhode Island
New England Institute of Technology
BJ's Wholesale Club November 2012 - Present
BJ's Wholesale Club August 2007 - December 2012
Avery Dennison April 2002 - January 2007
Mesh Technologies, Inc. 1997 - 2002
Stream International June 1996 - June 1997
Skills
Project Management, E-commerce, Microsoft Office, Strategic Planning, Social Media, Business Analysis, Customer Service, Microsoft Excel, Retail, Online Advertising, PowerPoint, Marketing, Marketing Strategy, Program Management, Team Leadership, Process Improvement, Change Management, Budgets, Email Marketing, Competitive Analysis, Sales, Project Planning, SDLC, Management, Business Intelligence, Market Research, Leadership, Social Media Marketing, Vendor Management, Operations Management, Inventory Management, Customer Satisfaction, Account Management, CRM, Strategy, Cross-functional Team..., Analysis, Analytics, Product Management, Team Management, Visio, IT Management, IT Strategy, Business Process..., Software Documentation, Business Process, Software Project..., Requirements Gathering, Integration, Requirements Analysis
Education
Hartwick College 1990 — 1994
BA, English
Mansfield High School
Airvana SVP & CFORSA Security2002 - 2005
Stream International 1997 - 2002
Banyan Systems 1990 - 1997
Education
Harvard Business School
MBA, Economics & Finance
Union College
BS, Industrial Economics
SANAPPTX January 2012 - Present
TriQuint Semiconductor May 2008 - February 2012
Stream International 2004 - 2008
Skills
Active Directory, Data Center, Troubleshooting, Windows, VMware, Disaster Recovery, Cisco Technologies, Windows Server, Switches, VPN, Automation, Hardware, Networking, Telecommunications, VoIP, Virtualization, Integration, VMware ESX, Security, Linux, Citrix, Cloud Computing, DNS, Firewalls, IT Management, Network Administration, Microsoft Exchange, Network Engineering, Network Security, Routers, Servers, Storage, System Administration, TCP/IP, Technical Support, Unix, vSphere, IT Operations, WAN
Education
Helwan University Cairo 1993 — 1995
Master's Degree, Computer Science, 4.0
Verizon Terremark October 2012 - Present
Affirmative Insurance August 2009 - October 2012
Harley Davidson Financial Services 2004 - 2009
Stream International 2001 - 2003
Skills
Insurance, Financial Analysis, Call Centers, Software Documentation, Outlook, Microsoft Excel, Banking, Process Improvement, Customer Service, Management, Team Building, Team Leadership, Project Management, Microsoft Word, ITIL, Access, Budgets, Cisco Technologies
Education
Collin County Community College 2006 — 2008
Business Management Certificate
The Met School March 2009 - Present
Stream International 1996 - 1999
Corporate Software/Stream International 1996 - 1999
Stream 1996 - 1999
Skills
Visual Studio, .NET, jQuery, Databases, Visual Interdev, C++, SQL, Java, C#, C, ASP.NET, JavaScript, PHP, Software Development, Web Applications, MySQL, HTML, XML, Web Services, Visual Basic, Agile Methodologies, Requirements Analysis, Linux, CSS, Microsoft SQL Server
Education
University of Massachusetts Dartmouth 1993 — 1995
Computer Engineering
Community College of Rhode Island 1989 — 1991
Associate of Science (AS), Computer Programming
Keller Williams Realty 2000 - Present
IBM Tivoli Software 1997 - 1999
Stream International March 1994 - August 1996
800 SOFTWARE 1993 - 1996
Zenith Data Systems 1985 - 1993
Education
George Mason University 1976 — 1978
BS, Sociology
J.Lodge December 2007 - November 2008
Lionbridge June 2008 - September 2008
CompuCom February 2005 - May 2007
CGS June 2002 - January 2005
Telvista November 2000 - March 2002
Stream International January 2000 - June 2000
Education
Dallas County Community College 2008 — 2010
Associates, IT/Criminal Justice
Cisco January 2014 - Present
Cisco Systems January 2013 - July 2013
DeVry University April 2009 - January 2013
CodeSmith LLC October 2008 - January 2009
Informatics 2001 - 2008
3dfx April 1999 - January 2001
Stream International March 1996 - April 1999
Skills
Excel, Microsoft Office, Word, Photoshop, Writing, Customer Relations, Public Speaking, Problem Solving, Customer Service, Windows, Microsoft Excel, Microsoft Word, Troubleshooting, Team Leadership, Team Building, Social Media, System Administration, Cisco IOS, CCNA, Software Documentation, Switching, Nexus 7k, Routing, Security, Management, Computer Hardware, Training, Salesforce.com, Access, Leadership, Visio, Outlook, Project Management, Customer Satisfaction, Call Centers, Interviews
Education
DeVry University-Illinois 2009 — 2013
Bachelor's degree, Network Communications Management
HMS August 2015 - Present
Prototype IT October 2013 - August 2015
Prototype IT February 2010 - October 2013
Wyndham Worldwide May 2009 - February 2010
Luxury Resorts March 2006 - May 2009
Wyndham International February 2000 - March 2006
Brinker International September 1999 - February 2000
Stream International January 1998 - September 1999
Collin County Community College July 1997 - January 1998
JCPenney June 1997 - August 1997
Skills
Troubleshooting, Hospitality, Hotels, Customer Service, Active Directory, System Administration, Disaster Recovery, Windows Server, Windows 7, N-Able, Microsoft Office, Microsoft Exchange, Microsoft SQL Server, Microsoft Technologies, WSUS, PCI DSS, Managed Services, Hyper-V, Project Management, Six Sigma, Process Improvement, Process Engineering, IT Management, Network Administration, Help Desk Support, Data Center, Vendor Management, Citrix, Virtualization, Wireless Networking
Education
University of Phoenix 2009 — 2011
Bachelors, Business Administration
The University of Texas at Dallas - School of Management 2009 — 2009
Certification, Six Sigma Green Belt
Collin County Community College 2007 — 2008
Tarrant County College 2004 — 2007
Associate of Arts
Collin County Community College 1996 — 1999
Hotel Services Group, LLC October 2014 - Present
Hotel Services Group, LLC January 2014 - October 2014
Hotel Services Group, LLC March 2012 - January 2014
Holiday Inn Express - Marysville February 2008 - March 2012
Holiday Inn Express - Marysville July 2007 - February 2008
Holiday Inn Express - South Everett September 2005 - July 2007
Horizon Air April 2004 - September 2005
Stream International April 1998 - April 2003
Skills
Customer Service, Budgeting, Supervisory Skills, Hotels, Front Office, Budgets, Management, Revenue Analysis, Time Management, Training, Sales, Property Management..., Hospitality, Employee Training, Hospitality Industry, Hospitality Management
Education
Eastern Oregon University 1997 — 1998
Elementary Education
RHS 1993 — 1997
Buchanan Ingersoll & Rooney PC June 2007 - Present
K&L Gates April 2004 - June 2007
Litigation Solutions Inc November 2003 - April 2004
The Affiliates September 2003 - November 2003
Management Science Associates October 2000 - July 2002
Stream International April 1999 - July 2000
Skills
Microsoft Excel, Access, Research, Analysis, PowerPoint, Litigation, Corporate Law, Customer Service, Intellectual Property, Civil Litigation
Education
Duquesne University 2003 — 2003
Paralegal Certificate, Paralegal Studies, Legal Research and Writing, Real Estate Law, ; Mass Media
Paralegal
Middle Tennessee State University 1988 — 1994
Bachelor's degree, Mass Communication/Media Studies / Radio Television Production
Apptio September 2011 - November 2014
CDI IT Solutions April 2011 - September 2011
State Street July 2004 - December 2010
State Street Global Advisors March 2001 - June 2004
Middleware Consulting 1999 - February 2001
Sybase February 1997 - December 1998
Stream International August 1995 - February 1997
Skills
Business Analysis, Systems Analysis, Process Mapping, Business Process Design, Lean Sigma, Agile, Software Development
Education
D'Amore-McKim School of Business at Northeastern University
MSF/MBA, Finance, Business Administration
San Diego State University-California State University
BA, Transportation and Urban Geography
University of New Hampshire
Civil engineering
University of Pittsburgh
Semester at Sea program
Tulalip Tribal Gaming Agency March 2007 - Present
Sitel June 2006 - March 2007
Affiliated Computer Services September 2005 - June 2006
Stream International February 1998 - July 2002
Education
Edmonds Community College 2009 — 2010
Certificate, Digital Computer Forensics
Florida Institute of Technology 2007 — 2010
Master of Science, Computer Information System
Everett Community College 2007 — 2008
CEU, Computer Technology
Northwest Indian College 2007 — 2008
CEU, Information Technology
Excelsior College 2001 — 2006
Bachelors of Science, Computer Information System
Southwest Tennessee Community College 1998 — 1999
CEU, Computer Engineering Technology
City University of New York City College 1995 — 1997
Bachelors of Science, Electrical Engineering
Plaza College 1993 — 1995
Associate, Accounting Information System
Xavier University (PH) 1991 — 1993
Bachelors of Science, Electrical Engineering
Mindanao Polytechnic State College 1989 — 1991
Bachelors of Science, Electronics & Communications Engineering
Dallas Independent School District 2015 - Present
OCBF church August 2010 - Present
Arbonne International July 2009 - Present
The Wizetrade Group April 2008 - June 2009
Stream International September 2005 - February 2006
Skills
Project Management, Research, Marketing, Social Networking, Teaching, Customer Service, Public Speaking, Social Media Marketing, Microsoft Office, Social Media
Education
Dallas Baptist University 2007 — 2013
Master of Arts (MA), Elementary Education and Teaching, 3.35
Huston-Tillotson University 1989 — 1991
Bachelor of Arts (BA), Radio and Television
The TJX Companies, Inc. May 2014 - Present
Cox Communications January 2013 - September 2013
CVS Caremark Corporation 2010 - May 2012
International Electronics Inc January 2003 - May 2009
Stream International February 2000 - September 2002
Skills
Networking, Security, Troubleshooting, Technical Support, Software Installation, Unix, Customer Service, Active Directory, Hardware, Management, VPN
Education
South Coast Center for Professional Development 2009 — 2010
Information Technology
Community College of Rhode Island 1995 — 1998
Computer Programming
Open Dental Software January 2015 - Present
Prostar Security June 2014 - Present
Marion County Fire District No 1 October 2013 - Present
Tokyo International University of America October 2007 - July 2013
Avenue A /Razorfish March 2004 - November 2006
Stream International 1998 - 2003
Skills
Management, Project Management, Windows 7, Windows Server, Windows XP Pro, Mac OS, Android, Linux, Technical Support, Technical Services, Motion Graphics, Adobe Creative Suite, Microsoft Office, Customer Service, DOS, Operating Systems, Help Desk Support, Networking, Security, Laptops, Troubleshooting, Printers, Information Technology, Training, Leadership
Education
Chemeketa Community College
Emergency Medical Technology/Technician (EMT Paramedic)
Douglas McKay HS
Websense April 2013 - Present
McAfee September 2010 - April 2013
Systemax/CompUSA April 2009 - December 2009
Handango October 2006 - February 2009
Charter Communications January 2005 - September 2005
ARAMARK May 2004 - September 2004
Spherion/ GE Zurich September 2001 - December 2001
Stream International June 2000 - May 2001
Skills
TCP/IP, Computer Hardware, Troubleshooting, Antivirus, DNS, DHCP, SMTP, FTP, Network Security, Windows Server 2003, Routers, Switches, Ethernet, DLP, VMware Workstation, IPS, Active Directory, Firewalls, Windows Server, VMware, Servers, Network Administration, Windows Server 2008, Virtualization, Software Installation, Windows 7, Hardware, Desktop Support, A+ Certified, Security, Microsoft Exchange, Networking, System Deployment, Technical Support
Education
Collin County Community College
Dallas County Community College 2006 — 2010
MIS, Music
Volt Workforce Solutions April 2009 - Present
apple.inc/volt technical services April 2009 - August 2009
T-Mobile USA December 2007 - February 2009
T-Mobile 2007 - 2009
JERIMY GRIESER May 2007 - November 2007
stream 2007 - 2007
stream international 2007 - 2007
Whelan Security 2005 - 2007
State Inspections May 2006 - July 2006
Whelan Security September 2005 - May 2006
Skills
Information Technology, Networking, Windows Server, Blackberry Enterprise..., TCP/IP, Technical Support, Help Desk Support, Troubleshooting, Call Centers, Routers, Security, Management, Customer Service, Citrix
Education
Collin County Community College 2005 — 2010
Diploma
Collin County Community College
CSC March 2010 - Present
LQ Management LLC August 2008 - January 2010
Kinkos Corp January 2008 - June 2008
CompuCom January 1997 - January 2000
Stream International October 1997 - July 1999
Education
Irving High School
Cheonggang Academy
Associates
NorthLake College
Best Buy October 2009 - Present
School Specialty July 2008 - August 2008
Stream International January 2005 - August 2007
Skills
Dreamweaver, Microsoft Office, Microsoft Excel, Photoshop, Software Documentation, Linux, Customer Service, Windows, PowerPoint, Access, Microsoft Word, Outlook, Sales, HTML, Technical Writing, Technical Support, Illustrator, Team Leadership, Leadership, Public Speaking, Web Design, Data Analysis, Team Building
Education
Western Washington University 2007 — 2009
B.A. Business Administration, International Business
Western Washington University 2007 — 2009
Business Administration—International Business Concentration, BA, Business Administration—International Business Concentration, BA
Clark College
A.A, Business Administration
Environmental Testing and Consulting October 2009 - Present
PuroClean Disaster Recovery Services 2008 - 2009
CrossCom National 2005 - 2008
Gwatney Chevrolet/Isuzu 2003 - 2004
Bartlett ATA Blackbelt Academy 2002 - 2003
Stream International 2000 - 2002
United States Air Force November 1994 - January 2000
Skills
Microsoft Excel, Microsoft Word, Military, Microsoft Office, Project Management, Information Technology, Social Media, Customer Service, Communication, Small Business, Inventory Management, Computer Hardware, Network Administration, Outsourcing, Office Management, Management, Supervisory Skills, PowerPoint, Xactimate, Photoshop
Education
Colorado Technical University-Online 2011 — 2013
Master of Business Administration (MBA), Operations Management and Supervision, 3.77
Colorado Technical University-Online 2007 — 2011
Bachelor of Applied Science (BASc), Business Administration, 3.55
Southwest Tennessee Community College 2002 — 2006
Associate of Arts and Sciences (AAS), Information Technology
Buc-ee's, Ltd. March 2013 - Present
Unemployed August 2012 - March 2013
Starwood Hotels & Resorts Worldwide, Inc. March 2012 - August 2012
Sears Holdings Corporation September 2011 - March 2012
Aaron Sales & Lease December 2008 - August 2011
Pedigo Furniture January 2008 - October 2008
Caremark via AppleOne Employment Services April 2005 - June 2005
Microsoft via Volt Technical Services August 2003 - February 2004
Stream International September 1999 - July 2003
Subway March 1995 - September 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Management, Supervisory Experience, Microsoft Office, Operations Management, Time Management, Coaching, Inventory Management, Leadership, Team Leadership, Telecommunications, Account Management, New Hire Training, Technical Support, Troubleshooting, Food Service, Retail, Sales, Rental Services, People Skills, Human Resources, Employee Training, Call Centers, Inventory Control, Merchandising, Computer Hardware, Customer Support, Operating Systems, Associate Development, Forklift Operator, Food Safety, Training, Team Building, Mentoring, POS, Hardware, Process Improvement
Education
El Centro College 1992 — 1993
Computer and Information Sciences, General
Skyline HS 1989 — 1993
HS Diploma, General Education and Computer Information Systems
Webtrends January 2008 - Present
Stream International January 2006 - March 2007
MicroTech January 2001 - December 2005
Skills
SaaS, Solution Architecture, Business Development, Cloud Computing, Account Management, Professional Services, E-commerce, Product Management, Sales Presentations, CRM, Business Intelligence, Salesforce.com, Mobile Devices, Analytics, Enterprise Software, Solution Selling
Education
Austin Community College 2000 — 2001
General Studies
Tulane University 1999 — 1999
Engineering
Clarkson University 1998 — 1999
Computer Engineering
National Fire Protection Association April 2012 - Present
Education, Inc. December 2005 - June 2007
Stream International 1997 - 2004
Skills
Organizational..., Public Safety, Benefits Administration, Human Resources
Education
Eastern Nazarene College 1987 — 1992
Bachelor's Degree, Social Work
Viverae, Inc. July 2012 - Present
expressor software May 2011 - April 2012
Micros-Retail December 2009 - June 2011
Netezza February 2008 - July 2009
Softrax January 2007 - February 2008
Airgas February 2005 - December 2006
Mudra enterprises September 2003 - December 2004
Stream International November 2000 - September 2002
Accountemp Staffing Agency August 1999 - November 2000
Skills
SQL, Databases, ETL, Microsoft SQL Server, Oracle, Unix, Linux, lua, Java, HTML, C++, VMware, Visual Basic
Education
Northeastern University 2002 — 2006
MS, Information System
Newbury College 1999 — 2001
Certificate, Programming
Gujarat University 1994 — 1997
BS, Business, 4.0/4.0
Kelly January 2008 - June 2009
JC Penney September 2005 - October 2007
Ovation Audio Visual Systems Ltd August 2002 - October 2004
Stream International May 2000 - June 2001
Macmillan July 1998 - March 2000
Kinko's August 1997 - June 1998
Education
Indiana University Bloomington 1995 — 1997
Bachelor of Arts, General Studies/English with Film/Journalism Minor
Vincennes University 1993 — 1995
Associate of Arts, Broadcasting Sales
SABIC formerly GE Polymershapes May 1997 - February 2009
SABIC May 1997 - February 2008
Page net November 1996 - March 1997
Page net November 1996 - March 1997
Stream International September 1996 - November 1996
Stream International September 1996 - November 1996
Skills
Computer Hardware, Computer Repair, Forklift Operator, Solid computer skills, Fine Art, Software Installation, Linux, Troubleshooting, Customer Service, Software Documentation, HTML, Access, Time Management, Manufacturing
Education
Grand Canyon University 2009 — 2012
B.S, Justice Studies
Grand Canyon University 2009 — 2012
B.S, Justice Studies
El Centro College 1986 — 1988
Associate of Arts and Sciences (A.A.S.), Information Technology
El Centro College 1986 — 1988
A.AS, Computer Science
Seeking A Call Center Customer Service Position April 2014 - Present
Stream International April 2013 - April 2014
ECMC-Pro Staff and ECMC Solutions July 2011 - July 2012
Interim Self-Directed Project March 2010 - July 2011
Comcast August 2009 - November 2009
North American Membership Group March 2006 - June 2009
Masterson Personnel November 2005 - January 2006
Online Payment Solutions September 2004 - May 2005
Jolly Treasures January 2001 - December 2003
Skills
Active Listening, Call Center Customer..., Problem Solving Skills, Outstanding..., Internet Marketing, Call Centers, Web Marketing, E-commerce, Business Development, Lead Generation, Outstanding..., Management, Marketing, Sales Operations, Sales, Customer Service
Education
Hamline University
B.A., Business Administration, Literature
University of Minnesota-Twin Cities
M.B.A., Finance
Ambit Energy April 2013 - Present
T-Mobile USA August 2010 - June 2012
WellPoint December 2003 - May 2010
Stream International January 1996 - January 2003
Skills
Bilingual-Spanish, PDA, Android, HTML, Soft Skills, Mobile Internet, Blackberry OS, Pharmacy Benefit..., Windows Vista, Windows 7, Microsoft Word, Microsoft Excel, Data Entry, Remedy Ticketing System, Customer Service
Education
Collin County Community College
Computer-aided Design
PTC September 2013 - Present
BroadVision June 2004 - September 2013
Art Technology Group June 2000 - January 2003
Dragon Systems March 1999 - June 2000
Stream International February 1996 - March 1999
Education
Framingham State University 1979 — 1983
BS, Biology
Insight Global June 2015 - Present
AlZu Inc January 2013 - April 2015
stream international September 2009 - November 2011
Skills
Call Centers, Publishing, Editorial, Advertising, Troubleshooting, Microsoft Office, Technical Support, Time Management, Pharmacy
Education
Clark College 2007 — 2009
Associate of Applied Science, Systems Network Administration, 3.46
Lionbridge Technologies June 2015 - Present
Clark State Community College September 2011 - Present
Clark College September 2013 - March 2015
Pengiun Computer Help Desk July 2014 - December 2014
Stream Global Services July 2010 - February 2011
Fiserv EFT January 2006 - April 2010
Infinity Internet February 2005 - November 2005
Stream International April 2000 - April 2004
Bits n Bytes Computer Systems June 1996 - January 2000
Pyramid Drywall November 1993 - November 1998
Skills
Customer Service, Microsoft Word, Microsoft Excel, Accounting, Microsoft Office, Critical Thinking, Data Entry, Research, Access, QuickBooks, Outlook, Higher Education, PowerPoint, Time Management, Invoicing, Networking, Leadership, ABBYY FineReader, Euro game expert, Python, Cisco IOS
Education
Clark College 2013 — 2013
Associate of Arts and Sciences (AAS), Accounting and Finance
Clark College
AA in Accounting and AA in Computer Support
Limelight Networks February 2008 - Present
Data Doctors Computer Services March 2007 - October 2007
Granite Computer Solutions June 2005 - March 2007
Fry’s Electronics July 2004 - June 2005
Stream International January 2003 - June 2003
Skills
Cloud Computing, Content Distribution..., ITIL, ITIL Certified, ITIL Process, DHCP, DNS, Active Directory, Microsoft Office, Mac, FTP, SSH, Exchange Support, Gmail, Confluence, Atlassian JIRA, Salesforce.com, Oracle, Networking, A+, Network+, MCSA, Content Delivery, PaaS, SaaS, Co-location, Network Architecture, Data Center, Linux system..., Integration, SAN, Troubleshooting, Linux System...
Education
Western New Mexico University 2003 — 2003
Microsoft Certified Systems Administrator
Gateway Community College
Certificate of Completion in Networking Administration: Cisco
IO Industries Inc August 2011 - January 2014
Duane Durnin May 2011 - August 2011
A+ Fire & Security Ltd March 2008 - December 2008
Scisense Inc May 2006 - March 2008
Stream International January 2006 - May 2006
Skills
Computer Hardware, Hardware, Network Administration, Operating Systems, Troubleshooting, Windows XP, Electronics..., Electronics Repair, Digital Electronics, surface mount soldering, thru-hole soldering, micro components, Software Installation, Technical Support, Laptops, Computer Repair
Education
triOS College 2011 — 2011
Network Engineer Diploma, Computer Networking
Fanshawe College 2004 — 2007
Diploma, Robotics and Process Control
Rodan and Fields March 2014 - Present
Belk Stores Services November 2007 - Present
Hilton North Raleigh January 2003 - October 2006
Stream International November 2000 - October 2001
Mimbres Memorial Hospital September 1999 - November 2000
Mohonk Mountain House November 1987 - June 1999
Fowler and Keith Building Supply April 1987 - October 1987
IBM Corporation August 1986 - March 1987
Local Union Officers and Employees Pension Fund November 1980 - April 1986
Skills
Visual Merchandising, Human Resources, Employee Benefits, Sales, Merchandising, Store Management, Retail Sales, Retail, Store Operations, Fashion, Inventory Management
Education
Northern Virginia Community College 1978 — 1979
College of DuPage 1971 — 1973
Psychology
Nippon Express September 2003 - Present
Stream International August 1999 - December 2000
Sprint Nextel August 1998 - August 1999
Mazuma Credit Union October 1996 - October 1998
City of Overland Park October 1995 - September 1996
Skills
Payroll Processing, FMLA Adminstration, I-9 Compliance, Benefits Administration, 401K, Flexible Spending..., Employee Relations..., Workers Compensation, New Hire Orientations, Immigration Issues, Business Visas, Performance Management
Education
Columbia College
Bachelor of Science (BS), Business Administration and Management, General
Nationstar Mortgage June 2007 - Present
Nationstar Mortgage 2007 - Present
U.S Security Associates April 2004 - October 2006
Stream International October 2001 - April 2002
Sailor United States Navy February 1996 - February 2000
Education
University of North Texas 2006 — 2007
Bachelor of Applied Science (B.A.Sc.), Applied Technology and Performance Improvement
University of North Texas
BAAS, Applied Technology and Performance Improvement
Collin County Community College 2000 — 2005
Associate of Arts and Sciences (A.A.S.), Computer Systems Networking and Telecommunications
Collin County Community College
AAS, Computer Networking Technology
TeleTech 2005 - 2012
Stream International April 2002 - June 2003
Education
Flathead Valley Community College 2003 — 2005
Health/Health Care Administration/Management
Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. May 2002 - Present
Hale and Dorr LLP June 2000 - May 2002
Stream International June 1997 - May 2000
Education
Clark University
Network and System Administrator
Massachusetts Bay Community College
Nursing
Flathead Valley Orthopedics April 2012 - Present
Flathead Valley Orthopedics September 2006 - April 2012
Stream International 2002 - 2003
Skills
Customer Service, Microsoft Office, Medical Records, Healthcare, Inventory Management, Microsoft Excel, Clerical Skills, Medical Terminology, Computers, Sterilization, Purchasing Processes, Shipping, Recieving, automotive claims, Automotive, Telemarketing, DME product fitting, DME insurance...
Education
Flathead Valley Community College 2004 — 2006
Associate of Arts and Sciences (AAS), Medical Administrative/Executive Assistant and Medical Secretary
Clackamas Community College 1982 — 1985
General Studies