Experience
Accenture  1996 - Present
Stream International   September 1995 - August 1996

Skills
Windows XP Professional, Windows 7, Windows Server 2003, Data Center, DNS, WAN, BMC Remedy, Cisco Technologies, Troubleshooting, XP, Microsoft Technologies, Incident Management, Windows Server, Microsoft Exchange, ITIL, Virtualization, Disaster Recovery, Service Delivery, IT Service Management, TCP/IP, VPN, Infrastructure, Cloud Computing, Switches, VoIP, Network Administration, Windows XP, Outsourcing, IT Operations, Security, Microsoft SQL Server, Service Desk, Software Documentation, Information Technology, CCNA, System Deployment, Servers, VMware, Routers, Active Directory, Help Desk Support, Integration, SharePoint, IT Strategy, IIS, Vendor Management, IT Management, Unix, Technical Support, Business Analysis

Education
The University of Texas at Austin - Red McCombs School of Business   1987 — 1991
BA, Management Information Systems

Experience
VCE, the Virtual Computing Environment Company  October 2011 - Present
EMC Corp., Inc.   May 2002 - October 2011
Centra Software, Inc.   2001 - 2002
Softech Corporation (Workgroup Technology Corporation)   2000 - 2001
Dragon Systems  June 1997 - October 1999
Dragon Systems  September 1995 - June 1997
Dragon Systems  January 1994 - September 1995
Stream International   January 1993 - December 1993
JET Programme  August 1990 - August 1992

Skills
German, Japanese, EMC Proven Professional, Technical Support, Customer Experience, SaaS, Cloud Computing, Enterprise Software, Professional Services, Product Management, Virtualization, Salesforce.com, Windows, Disaster Recovery, Linux, Account Management, Product Marketing, Solution Selling, Troubleshooting, Channel, Vendor Management, Project Management, Start-ups, EMC Storage, Enterprise Storage, Service Delivery, Leadership, Data Center, Storage, IT Service Management, Customer Escalation..., Go-to-market Strategy, Call Centers, Pre-sales, Managed Services, Training, Storage Solutions, Storage Virtualization, Collaborative Problem..., Outsourcing, Business Continuity, Cross-functional Team..., Partner Management, Management

Education
University of Massachusetts, Amherst   1986 — 1990
B.A., cum laude, Legal Studies, History, Education

Parkway South   1980 — 1986

Experience
Montana Bureau of Mines and Geology  May 2015 - Present
Loblaw Companies Limited  July 2014 - December 2014
Met-Solve Laboratories Inc   March 2012 - August 2013
Crusade Security Inc   March 2010 - March 2012
Provident Security   April 2009 - March 2010
The Cambie   November 2008 - April 2009
Stream International   November 2005 - December 2008
Aquatic Addictions   November 2007 - March 2008
Petcetera  January 2001 - November 2005

Skills
Mineral Processing, Mining, Minerals, Mineral Exploration, Metallurgy, Gold, Base Metals, Copper, Iron Ore, Geological Mapping, Gravity Concentration, Geology, Process Optimization, Flotation, Heavy Media Separation, Gravity Separation, Coal, Coal Mining, AutoCAD, SURPAC, MapInfo Professional, Matlab

Education
Montana Tech of the University of Montana   2015 — 2017
Bachelor of Engineering (B.Eng.), Metallurgical Engineering

BCIT   2011 — 2014
Mining and Mineral Exploration

The University of British Columbia   2001 — 2003
Chemistry

Robert Bateman Secondary School
High School Diploma, 4.0 GPA, Graduated with honours

Experience
Forrester Research  August 2011 - Present
Security Advisor Alliance   September 2014 - Present
SANS Institute  January 2015 - January 2015
Accuvant  November 2009 - August 2011
University of Texas at Dallas  March 2007 - November 2009
Centex Title and Insurance   January 2002 - March 2007
Citizens Communications  June 2000 - January 2003
Stream International   May 1998 - June 2000
US Army  August 1993 - February 1998

Skills
Network Security, Information Security, Security, Risk Assessment, ITIL, Virtualization, Computer Security, Switches, CISSP, Strategy, Penetration Testing, Risk Management, Vulnerability Assessment, Information Security..., Metasploit, SaaS, Software, Incident Response, Microsoft Office, Leadership, Troubleshooting, Security Architecture..., Management, Visio, CCNA, IPS, Basketry, Weaving, Scarves, Tapestry, Interpretive Design

Education
The University of Texas at Dallas   2002 — 2009
BS, Business Administration (MIS)

Experience
Degica   October 2014 - Present
Ethron Productions   January 2009 - Present
Convergence Training  March 2007 - October 2014
Lake Shore Taekwon-Do   January 2010 - January 2012
Stream International   2005 - 2007
Merlos Cutlery   2003 - 2005
Cinemark  2001 - 2003

Skills
After Effects, Motion Graphics, Animation, Video Editing, Video Production, Compositing, Visual Effects, 3D Studio Max, Art Direction, Creative Direction, Directing, Project Management, Team Leadership, Cinematography, Creative Writing, Superior Work Ethic, Taekwondo, Film, Photoshop, Flash, Character Animation, Photography, Sound Design, Teaching, Branding & Identity, Troubleshooting, Maya, Illustrator, Premiere, Microsoft Office, Drawing, ActionScript, Vray, Title Design, Integrity, Information Design, Adobe Encore, New Hire Training, Lectora, Learning Management..., Adult Learning Theory, Sound Editing

Education
The Art Institute of Portland   2001 — 2005
Bachelor of Science (BS), Media Arts & Animation

Milwaukie High School   1997 — 2001
Diploma, Certificate of Initial Mastery

Experience
Microsoft  April 2011 - Present
Microsoft  August 2006 - April 2011
Microsoft  April 2005 - August 2006
Groove Networks  February 2004 - April 2005
IBM  May 1998 - February 2004
Stream International   1991 - 1995
Gannett Company, Inc.   1987 - 1989

Skills
Program Management, Federal Government, Enterprise Software, SaaS, Cloud Computing, Project Management, Team Management, IT Strategy, Enterprise Architecture, CRM, PMP, Software Project..., Integration, Professional Services, Business Intelligence, Consulting, Project Portfolio...

Education
University of Maryland College Park   1996 — 2001
MS, Management

The George Washington University   1999 — 2000
Master's Cert, Project Management

Tulane University   1980 — 1984
BS, Computer Science

Experience
HSN  June 2014 - Present
The Internet Adventure   April 2011 - Present
Idea Works Creative Group   June 2012 - June 2014
Business Local Listings   June 2008 - April 2011
Independent Insurance Agents and Brokers of America  January 2005 - April 2011
Stream International   June 2008 - December 2008
Mosaic Technology  April 2005 - January 2008
Eckerd Drugs/CVS   October 2001 - October 2004

Skills
Writing, Spreadsheets, Small Business, Windows, Microsoft Office, Insurance, Problem Solving, Excel, Word, PowerPoint, Social Media, Marketing Strategy, Social Media Marketing, Public Speaking, Online Marketing, Photoshop, Call Center, Advertising, Editing, Administration, Search Engine Submission, Local Search, Google, Google Maps, Organic Search, Graphic Design, SEO, Email Marketing, Facebook, Outlook, Web Design, E-commerce, Social Networking, Blogging, Copywriting, HTML, Lead Generation, Wordpress, SEO copywriting, Twitter, YouTube, Film Production, Comic Books, Website Development, Marketing Communications, Adobe Creative Suite, SEM, CMS, Google Analytics, Adobe Acrobat

Education
University of South Florida   1991 — 1993

University of Florida   1989 — 1991

Experience
Gerber Technology, A Division of Gerber Scientific   October 2006 - Present
Pacific Sunwear  January 2004 - October 2006
Vesuvius Group, Inc   April 2001 - May 2005
Fashion-Goddess.com / RESTRAINEDbyCarlina   1999 - 2005
Orange County Community College  August 2000 - January 2001
Gerber Technology, Information Systems Division   October 1997 - August 2000
Stream International   April 1996 - October 1997
Dallas Theater Center  1995 - 1996
Big Feats! Entertainment   June 1995 - 1995
Kathryn Bauman Bridal & Evening   1995 - 1995

Skills
Team Leadership, Problem Solving, Troubleshooting, Technical Support, Microsoft SQL Server, Illustrator, Networking, Windows, Visio, SharePoint, Project Management, Product Development, Change Management, Apparel, Quality Assurance, Sewing, Process Improvement, Technical Design, Software Project..., Requirements Analysis, Fit, Testing, Product Lifecycle..., Management, PDM, Software Documentation, Enterprise Software, Business Process, Manufacturing, Software Development, CRM, Business Analysis, Retail, CAD, IT Management, Integration, Product Management, Business Process..., SaaS, Vendor Management, Automation, ERP, Cross-functional Team..., SQL, Technical Documentation, Databases, Access, SDLC, Business Intelligence, Account Management

Education
Texas Woman's University   1991 — 1995
Bachelor of Science (BS), Clothing and Costume Design, Cum Laude

University of Missouri-Columbia   1990 — 1991
independent study, Art History, Art, Botany

Washington University in St. Louis   1988 — 1989
Independent Studies:, Figure Drawing, 4.0

Experience
Peco Foods, Inc   April 2014 - Present
NIKE (via SIMOS Insourcing Solutions)   February 2013 - March 2014
William Sanoma (via SIMOS Insourcing Solutions)   October 2012 - December 2012
Peco Foods  June 2007 - July 2012
Lowe's Home Improvement  June 2005 - May 2007
Pearl River Resort  December 2003 - August 2005
TecInfo, Inc.   August 2000 - October 2003
Stream International   December 1996 - August 2000

Skills
Microsoft Office, Chicken Eviseration,..., Warehousing, Team Management, Technical Support, Technical Writing, Report Writing, Open Source Software, Customer Service, Food Processing, PowerPoint, Program Management, Continuous Improvement, Strategic Planning, Customer Satisfaction, Training, Sales, Process Improvement, Operations Management, Team Building, CRM, Leadership, Recruiting, Budgets, Management, Team Leadership

Education
Tufts University   1992 — 1997
English and American Studies

Experience
Go Web Solution   January 2004 - Present
Capgemini  November 2003 - May 2007
Stream International   January 2002 - January 2004
Times Three   May 2000 - February 2001

Skills
Online Marketing, SEO, Strategic Planning, New Business Development, Applications Software..., Search Engine Technology, Marketing Strategy, Social Media Marketing, Strategic Leadership, Online Advertising, Web Development, WordPress, Team Leadership, Entrepreneurship, Website Development, Web Marketing, Start-ups, Negotiation, Customer Service, Market Research, Management, E-commerce, Marketing, Project Management

Education
University of North Texas
BA, Business Administration

Experience
EPOH   July 2006 - Present
realPING   January 2008 - August 2013
etalk  2002 - 2006
Stream International   2000 - 2002
PrimeSource Building Products  December 1998 - February 2000

Skills
Software Documentation, Web Design, Training, Testing, Entrepreneurship, WordPress, Content Management, Social Networking, Visio, Customer Service, Project Management, Web Services, Enterprise Software, SEO, Databases, Small Business, Web Analytics, Email Marketing, Online Marketing, Web Development, HTML, XML, Visual Studio, JavaScript, SQL, E-commerce, .NET, Product Management, Product Development, Software Project..., Project Coordination, JIRA, Agile Project Management, Agile Testing, Photoshop, Microsoft Publisher, Technical Writing, Technical Training, Technical Support, Customer, Customer Support, Agile Methodologies, Web Content, Content Strategy, Blogging, Facebook

Education
The University of Texas at Arlington   2000 — 2002
Masters of Science in Information Systems, Computer Software Engineering

Texas State University   1994 — 1996
BSW, Social Work

The University of Texas at Dallas   1993 — 1994
BS, Psychology

Plano East Senior High School   1991 — 1993

Experience
Texas Instruments  January 2013 - Present
Texas Instruments  July 2005 - December 2012
Texas Instruments  January 2004 - July 2005
Morphic Solutions Inc   January 2003 - January 2004
Telvista Inc.  August 2003 - December 2003
Stream International   April 2003 - June 2003
Cisco Systems  January 2001 - August 2001

Skills
Change Management, Cross-functional Team..., Visual Basic, Perl, .NET, ClearQuest, IP Compliance, Program Management, Requirements Gathering, Requirements Management, Software Development, Klocwork, Static Analysis, Testing, Embedded Software, C++, Oracle SQL, Debugging, Semiconductors, SoC, C, Software Engineering, Device Drivers, Linux, Embedded Systems, System Architecture, Unix, IIS, Configuration Management, Client Focus, Teamwork, Solution Focused, Android, ClearCase, Git, Test Automation, Object Oriented Design, ARM, Wireless, Firmware, Operating Systems, Software Project..., Integration, Management, Requirements Analysis

Education
University of Massachusetts Lowell   2001 — 2003
Master, Computer Science

University of Massachusetts Lowell   1997 — 2001
Bachlore, Computer Sience

Experience
Bend Tech, LLC   1997 - Present
PTI Global  January 2010 - March 2011
IGT  March 2006 - June 2007
Hewlett-Packard  October 1999 - October 2002
Everest Consultants, Inc.   March 1998 - September 1999
Northwest Software Inc  1997 - 1997
Stream International   1995 - 1996

Skills
Testing, Agile Methodologies, Quality Assurance, Software Documentation, Test Planning, Process Improvement, System Testing, Troubleshooting, SQL, Test Cases, Embedded Systems, Training, Risk Management, Software Quality..., Engineering, Software Project..., Databases, Strategic Planning, Analysis, Project Planning, Integration, SDLC, Management, Leadership, Project Management

Education
Western Washington University
MS - ABT, Research Psychology

The Evergreen State College
BA, Buisness Management, Systems & Organizational Theory, Technology and Writing.

Linn-Benton Community College

Clackamas Community College
Project Management

Experience
Parkland Hospital  May 2009 - Present
Texas Instruments  2002 - 2009
Texas Instruments  1997 - 2002
Texas Instruments  1996 - 1997
Stream International   1995 - 1996

Skills
Information Security..., CISSP, DNS, TCP/IP, Security, Networking, Network Security, Healthcare Information..., IT Security Assessments, Unix, Cisco Technologies, Disaster Recovery, Network Administration, Computer Security, HIPAA, Linux, Servers, VPN, Perl, Hardware, DHCP, Windows, Information Technology, Linux System..., Wireless, Integration, Troubleshooting, Information Security, SharePoint, PCI DSS, iOS, Android, OS X, Technical Support, Firewalls, Wireless Networking, Active Directory, Virtualization, Internal Investigations, Windows Server, Red Hat Linux, Windows 7, System Deployment, Testing, VMware

Education
The University of Texas at Dallas   1993 — 1995
Graduate Program, Human Development

The University of Texas at Dallas   1990 — 1993
BA, Human Development (Psychology)

Experience
Oregon College of Oriental Medicine  November 2013 - Present
University of Portland  October 2011 - October 2012
University of Portland  March 2009 - October 2011
University of Portland  July 2005 - February 2009
University of Portland  November 2004 - July 2005
Whitsell Computer Services   March 2004 - October 2004
Stream International   February 2004 - March 2004
Natural Data, Inc.   September 2003 - December 2003
Kappler Computer Services   September 2001 - July 2003
US Army  June 1998 - July 1999

Skills
Network Administration, Windows, Troubleshooting, Technical Support, HTML, VMware, Active Directory, System Administration, TCP/IP, Computer Hardware, Servers, VPN, Microsoft Exchange, Security, Mac OS X, Cisco Technologies, Linux, NetApp, Virtualization, Print Management, Higher Education, OS X, Help Desk Support, Hardware, Networking, Routers, System Deployment, Group Policy, Microsoft Certified...

Education
University of Alaska Southeast   2000 — 2003
Computer Science

Experience
Think Finance  August 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   December 2013 - August 2015
Blue Cross and Blue Shield of Illinois, New Mexico, Oklahoma & Texas   March 2000 - December 2013
Compucom  1997 - 2000
NetStrategies and Management   January 1997 - December 1997
Stream International   August 1995 - January 1997

Skills
Disaster Recovery, Vendor Management, ITIL, Enterprise Architecture, IT Governance, Integration, Project Coordination, Service Management, Professional Services, Contract Negotiation, Strategic Planning, Staff Development, Infrastructure Planning, Infrastructure Projects, Agile, Web Design, Web Services, Infrastructure, Agile Methodologies, IT Strategy, Data Center, Management, SharePoint, IT Management, Project Management, Business Process, Process Improvement, Software Documentation, Visio, PMP, Solution Architecture, Program Management, Networking, Business Intelligence

Education
The University of Texas at Arlington   2010 — 2011
Master of Science in Information Systems, Information Technology

Baptist Bible College   1989 — 1993
Bachelor of Arts (B.A.), Bible and Missions

Experience
City of Denton  November 2013 - Present
TEXOTEC, inc   May 2009 - Present
Verizon Telecom  April 2006 - April 2009
University of North Texas  August 2003 - May 2006
Adecco Technical - Banctec & Unisys   August 2002 - August 2003
Stream International   2000 - 2002

Skills
Security, Network Security, Telecommunications, Computer Hardware, Documentation, RFID, Software Documentation, Project Management, RFID+, Analysis, Networking, Switches, Routers, Wireless, Troubleshooting, System Deployment, Technical Support, Hardware, Active Directory, VPN, Disaster Recovery, Firewalls, Windows Server

Education
University of North Texas   2003 — 2005
BBA, Risk Management & Insurance

North Central Texas College   1998 — 2001
AAS, Computer Information Systems

Experience
ThyssenKrupp Elevator  2005 - Present
FedEx Services  2004 - 2005
Stream International   1998 - 2002

Skills
Troubleshooting, Project Management, Process Improvement, Analysis, Training, Leadership, Forecasting, Budgets, Customer Service, Management

Education
The University of Memphis   1996 — 2004
Bachelors, Management Information Systems

Experience
Aspect Software  May 2015 - Present
VoxGen   January 2015 - April 2015
Bright House Networks  March 2012 - January 2015
Voxeo  November 2007 - February 2012
Voxeo Corporation  November 2007 - February 2012
Hard Rock Café  April 2003 - December 2007
Concord EFS  January 2002 - April 2003
Stream International   July 2000 - January 2002

Skills
IVR, VoIP, Asterisk, SIP, CCXML, SQL, PHP, Hardware, Telephony, Contact Centers, ACD, Servers, Unified Communications, SaaS, Windows, Cisco Technologies, Network Security, Avaya, Telecommunications, Cisco Call Manager, Mobile Devices, VXML, CTI, Call Centers, Security, Enterprise Software, Troubleshooting, Linux, Cloud Computing, TCP/IP, Speech Recognition, Operating Systems, Switches, Network Architecture, Python, DNS, Technical Support, IP, Wireless, VPN

Education
The University of Memphis   2005 — 2007
Computer Science

Experience
Tech Mahindra  January 2015 - Present
Teleperformance, USA  February 2011 - December 2014
NCO Customer Management   June 2009 - October 2010
TRG Customer Solutions  March 2008 - May 2009
Stream International   January 2001 - December 2007

Skills
Strategy, BPO, Business Development, CRM, Call Center, Call Centers, Channel, Contact Centers, Customer Satisfaction, Integrated Marketing, Lead Generation, Leadership, Outsourcing, Management, Sales, Sales Management, Sales Process, Selling, Strategic Partnerships, Team Management, Telecommunications, Account Management, Contract Negotiation, Customer Experience, Customer Retention, EMEA

Education
The University of Texas at Arlington   1981 — 1985
BBA, Marketing

Experience
Stream, Inc.   2007 - Present
Stream International   1995 - 2003

Education
University of Denver   1966 — 1971
BA, Music

Experience
LogRhythm  January 2014 - Present
LogRhythm  December 2011 - December 2013
LogRhythm  January 2011 - December 2011
Prism Microsystems  September 2004 - January 2011
Integrated Chemical Solutions   April 2001 - December 2001
Hutton Communications Inc  October 1998 - April 2001
CompuCom  May 1997 - October 1998
Stream International   December 1995 - May 1997

Skills
Data Security, Consulting, Infrastructure, Unified Communications, Apache, IT Management, Active Directory, SIEM, Enterprise Software, Management, Servers, Networking, Information Security, Windows Server, Pre-sales, VPN, Troubleshooting, Software Documentation, Network Security, Cloud Computing, Technical Support, Virtualization

Education
DeVry Institute of Technology   1994 — 1999
BA, Computer Information Systems

University of North Texas   1992 — 1994
Computer Science

Texas Tech University   1988 — 1991
Computer Science

Experience
JP Energy Partners  January 2013 - Present
Affirmative Insurance  July 2008 - January 2013
Stream International   July 2007 - July 2008
STA Travel  January 2007 - July 2007
Ameripath, Inc.   May 2005 - January 2007

Skills
Employee Relations, Performance Management, Talent Acquisition, Recruiting, Employee Benefits

Education
Texas Tech University - Rawls College of Business   1998 — 2003
BBA, Management

Colleyville Heritage HIgh School   1997 — 1998

Experience
Private Publishing Firm   February 2012 - Present
Dean Foods  January 2011 - February 2012
Travelocity  May 2009 - January 2011
Capital One Auto Finance  July 2006 - May 2009
Capital One Auto Finance  February 2002 - July 2006
The Custom Factory   January 2000 - February 2002
Docucorp International  February 1999 - January 2000
MD Buyline  April 1995 - February 1999
Stream International   1994 - 1996
Stream International   August 1993 - April 1995

Skills
Vendor Management, PMP, Metrics, PMO, Governance, SDLC, Business Process..., Software Project..., Business Process..., Process Improvement, Program Management, Information Technology, Strategy, Leadership, Cross-functional Team..., Management, Business Analysis, Product Management, Budgets

Education
University of Texas at Dallas - Naveen Jindal School of Management   2005 — 2007
MBA, Project Management

University of North Texas   1989 — 1992

L.D. Bell High School   1989 — 1989

Experience
Dallas Area Habitat for Humanity  2013 - Present
New Horizons Computer Learning Centers  2011 - 2012
Telvista Inc.  2002 - 2004
Stream International   2000 - 2002
Miller of Dallas/Andrews Distributing   1998 - 1999
FedEx  1988 - 1997

Skills
Windows Server, Windows 7, Troubleshooting, Technical Support, Active Directory, MCITP, CompTIA A+ Certification, System Administration, Help Desk Support, TCP/IP, Computer Hardware, Windows, Computer Repair, System Deployment, Windows Server 2008 R2, Windows Server 2012, VMware vSphere, VMware vCenter, CompTIA Network+..., Network Administration, Desktop Administration, Desktop Deployment, Windows 7 Migration, Information Technology, End User Training, Service Level Agreements, Time Management, Customer Experience, Call Center, Employee Training, Operations Management, Project Management, Inventory Management, MCP, MCSA, MCTS, Problem Solving, Backup & Recovery...

Education
The University of Texas at Dallas   1989 — 1994
Bachelor of Science, Business Administration

Experience
Groovy Pet Beds   November 2012 - Present
Bolick Inc.   April 2007 - December 2010
Medware, Inc.   March 2006 - April 2007
Client Logic  May 2004 - December 2004
Stream International   January 2001 - April 2004
HEB  June 1994 - December 1999
HEB  December 1989 - June 1994

Skills
Medical Transcription, Medical Terminology, Training, Leadership Development, HIPAA, Healthcare, Quality Assurance, Customer Satisfaction, Employee Training, Performance Management, Account Management, Needs Analysis, Conflict Resolution, Computer Proficiency, Communication, Marketing, Board of Director..., Internal Audit, Technology, Accounting, Communication Training, Management Training..., English grammar, Project Management

Education
The University of Texas at Austin   1981 — 1987
BS

Experience
LyondellBasell  November 2012 - Present
KPMG US  October 2011 - November 2012
Microsoft  September 2008 - September 2011
MD Anderson Cancer Center  January 2006 - August 2008
MD Anderson Cancer Center  June 2004 - January 2006
The University of Texas Health Science Center at Houston  May 2003 - June 2004
EDS Group  September 2002 - December 2002
Quality Container & Pkg.   May 2001 - July 2002
Critech Research Inc  June 1999 - April 2001
Stream International   August 1997 - June 1999

Skills
SharePoint, Business Intelligence, Disaster Recovery, ITIL, Business Analysis, Microsoft SQL Server, Project Management, Data Center, Operating Systems, SQL, Process Improvement, IT Service Management, Healthcare, Team Building, VMware, IT Service Delivery, ITIL Service Strategy, PMP, Microsoft Exchange, System Center Suite, IT Financial Management, IT Operations, IT Transformation, IT Solutions, Windows 7, Windows Server, TCP/IP, DNS, DHCP, Network Administration, Systems Analysis, Oil & Gas Industry, System Administration, Microsoft Certified..., Cloud Computing, Enterprise Architecture, Microsoft Technologies, Enterprise Software, Networking, Technical Support

Education
Microsoft Certified IT Professional MCITP   2012 — 2012

Project Management Professional (PMP)   2011 — 2012
PMP, Information Technology Project Management, 4.0

Information Technology Infrastructure Library (ITIL)   2010 — 2011
ITIL, Computer and Information Sciences and Support Services, 4.0

University of Houston   2005 — 2007
Master of Business Administration (MBA), Business Administration, Management and Operations, 3.8

University of Michigan-Dearborn   2000 — 2002
Master of Science (M.Sc.), Software Engineering, 3.8

Rust College   1995 — 1999
Bachelor of Science (B.Sc.), Computer Science, 3.9

Experience
BlackBerry  June 2015 - Present
BlackBerry  February 2012 - June 2015
Mitel  June 2010 - September 2011
Telmar Network Technology  August 2009 - June 2010
MET International   September 2008 - July 2009
First Equipment Company  October 2005 - September 2008
Intechra  September 2000 - October 2005
Resource Concepts Inc.   2001 - 2005
Stream International   1999 - 2001

Skills
VoIP, Hosted VoIP, Telecommunications, Account Management, Inside Sales, VMware, Cloud Computing, Computer Hardware, Mobile Devices, Direct Sales, Customer Relations, Mobile Communications, outside sales, Social Networking, Managed Services, Blackberry Enterprise..., MDaemon, SharePoint, Solution Selling, B2B, Wireless, IP, Building Relationships, Sales, Sales Management, Salesforce.com, New Business Development, Enterprise Software, Team Building, Customer Service, Go-to-market Strategy, Lead Generation, SaaS, Vendor Management, Selling, Sales Process, Leadership, Strategic Partnerships, Unified Communications, Networking, Customer Satisfaction, Channel Partners, CRM, Mobile Technology, Professional Services, Sales Operations, Strategy, Management, Product Management, Business Development

Education
University of North Texas   1996 — 1999
Business and Journalism

Experience
Starbucks Coffee Company  September 2004 - Present
Stream International   April 2000 - June 2004
FedEx Kinko's  March 1992 - March 2000

Skills
Customer Experience, Customer Satisfaction, Call Center, Customer Service, Store Management, Profit, Retail, Income Statement, Customer Retention, Loss Prevention, Operations Management, Vendor Management, Team Building, Sales, Budgets, Training, Merchandising, Visual Merchandising, Coaching, Management, Recruiting, Inventory Management, Hiring, Driving Results, Multi-unit, Sales Management, New Store Openings, New Store Development, Store Operations, Multi-Unit Management, P&L, Call Centers, Leadership, Time Management, Performance Management, Team Leadership, Strategic Planning, Employee Training, CRM, Microsoft Office, Inventory Control, Retail Sales, P&L Management

Education
University of Michigan   1983 — 1988

Experience
Ericsson  February 2014 - Present
CA Technologies  November 2012 - February 2014
Capgemini  October 2008 - November 2012
Capgemini  January 2008 - October 2008
Capgemini Energy  July 2004 - January 2008
TXU  December 1999 - July 2004
ACS  February 1997 - December 1999
Stream International   1993 - 1997
Stream International - Carrollton, TX   1993 - 1997
CompUSA  May 1992 - July 1993

Skills
ITIL, IT Service Management, Service Desk, Requirements Analysis, Service Delivery, Outsourcing, BMC Remedy, Microsoft Excel, Microsoft Office, Microsoft Word, Visio, Customer Service, Project Management, MS Project, Transition Management, Service Desk Management, Incident Management, Problem Management, Change Management, Project Coordination, CA Clarity, Live Meeting, Transitions, Data Analysis, Open Workbench, Open Office, Skype, ITIL v3 Foundations..., WebEx, Management, IT Outsourcing, Vendor Management, Data Center, IT Management, Service Management, Process Improvement, Project Portfolio..., Oracle, Consulting, PMP, Technical Support, IT Operations, Sla, Leadership, Solution Architecture, SDLC, Enterprise Architecture, Integration, Resource Management, Project Delivery

Education
Texas A&M University   1986 — 1991
Bachelor of Environmental Design

Experience
TriZetto, A Cognizant Company  October 2014 - Present
The TriZetto Group  March 2012 - October 2014
The TriZetto Group  January 2006 - March 2012
Informant Communications Group   January 2007 - December 2007
CareKey, Inc.   March 2001 - December 2005
eBusiness Technologies  March 1998 - March 2001
Fidelity Investments  March 1997 - March 1998
Stream International   July 1996 - March 1997

Skills
JavaScript, ASP.NET, Microsoft SQL Server, HTML, XML, Software Design, Enterprise Software, Scrum, SOA, WCF, Agile Methodologies, Test Automation, Requirements Analysis, Requirements Gathering, T-SQL, Databases, Software Development, .NET, Visual Studio, Architecture, Architectures, SDLC, Software Engineering

Education
University of Massachusetts Dartmouth   1992 — 1996

Experience
Pratt, Aycock & Associates, PLLC   February 2010 - Present
The Aycock Law Firm, P.C.   May 2007 - December 2010
JMC Title Agency   May 2009 - January 2010
LandSafe  September 2006 - April 2009
Ameristar Title, Inc.   May 2002 - September 2006
Stream International   September 2000 - April 2002

Skills
Real Estate, Estate Planning, Foreclosures, Mortgage, Sellers, Negotiation, Short Sales, Residential, Investment Properties, Commercial Litigation, Legal Research, Mortgage Lending, Commercial Real Estate, Residential Homes, Real Property, Legal Writing, Title Insurance, Contract Negotiation, Real Estate Transactions, Customer Service, Civil Litigation, Mergers & Acquisitions, First Time Home Buyers, Property Law, Legal Assistance, Licensing, Mediation, Business Formation, Wills, Legal Advice, Closings, Real Estate Financing, Leases, Property, LLC, Corporate Law, Joint Ventures, Escrow, Real Estate Economics, Trusts, Due Diligence, Refinance, Loans, Investors, REO, Real Estate Development, Acquisitions, Land Acquisition, Landlords, Condos

Education
Texas Wesleyan University School of Law   2003 — 2006
JD, Law

Texas A&M University-Texarkana   1998 — 2000
B.S., Psychology

Experience
Movie Trading Company  May 2007 - Present
Sirius XM Radio Inc.  March 2014 - August 2015
LSMT   July 2006 - March 2009
Tower Records  June 1999 - December 2006
Temerlin McClain  September 2000 - September 2001
Gaylord Entertainment Company  March 1999 - September 2000
Macromedia Incorporated   January 1999 - June 1999
Stream, International  March 1997 - January 1999

Skills
Social Media Marketing, Illustration, Graphic Design, PowerPoint, Outlook, Image Manipulation, Event Planning, Social Media, Email Marketing, Photoshop, Public Speaking, Marketing Strategy, Entertainment, Digital Marketing, CSS, Photography, Online Marketing, Adobe Creative Suite, Advertising, Illustrator, Customer Service, Social Networking, Microsoft Word, MySQL, Art, Microsoft Excel, Online Advertising, Team Leadership, Marketing, Video, Account Management, PHP, Digital Photography, Leadership, Microsoft Office, Public Relations, Sales, Event Management

Education
University of North Texas   1990 — 1995
Bachelor of Fine Arts (BFA), Painting/Drawing

Experience
Alcatel  February 2005 - November 2010
Alcatel-Lucent  February 2005 - November 2010
i2 Technologies  February 2000 - May 2003
Stream International   April 1999 - January 2001

Skills
Telecommunications, Wireless, VoIP, Ethernet, IPTV, IP, Mobile Devices, Trade Shows, Unified Communications, Switches, Enterprise Software, Network Architecture, Network Design, Networking, Pre-sales, Video Conferencing, LTE, Technical Presentations, Multimedia, NGN, SIP, QoS, Telepresence, AV, 4G, TCP/IP, Program Management, Managed Services, Unified Messaging, Triple Play, Cloud Computing, ATM networks, Business Development, Set Top Box, Audio Video, Surveillance, Real Estate Investor, IP Cameras, Digital Photography, Video

Education
University of Texas at Dallas - Naveen Jindal School of Management   2000 — 2004
Bachelors of Science, Business - Information Systems

University of North Texas   1998 — 2000
BCIS, Business Computer Information Systems

Experience
Service First Mortgage - The Wommack Group   November 2012 - Present
Handyman/Remodeling Services   November 2008 - September 2012
Classic Century Homes   January 2006 - October 2008
Classic Century Homes   March 2000 - January 2006
GTE Internetworking  March 1997 - March 2000
Stream International   June 1995 - March 1997

Skills
Mortgage Lending, Construction, Residential Homes, FHA, First Time Home Buyers, Sales, Mortgage Banking, Loans, Real Estate Transactions, Sales Management, Short Sales, Customer Service, New Business Development, Real Estate, Investment Properties, Strategic Planning, Foreclosures, Call Centers

Education
The University of Texas at Arlington   1988 — 1993
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services

The University of Texas at Arlington   1988 — 1993
Bachelor of Business Administration (BBA), Business, Management, Marketing

Experience
Bottle Rocket Apps  January 2012 - Present
Bottle Rocket  2012 - 2015
ReachLocal  June 2011 - January 2012
ReachLocal  April 2010 - June 2011
K-Force  October 2008 - May 2010
Robert Half Technology  October 2006 - October 2008
CompUSA  January 2004 - October 2006
CompUSA  January 2003 - January 2004
CompUSA  January 2001 - January 2003
Stream International   January 2000 - January 2001

Skills
Recruiting, Screening Resumes, Benefits Negotiation, Sourcing, Social Networking, Lead Generation, Management, Interviews, Business Networking, Customer Service, Screening, Technical Recruiting, Training, Employee Benefits, Applicant Tracking..., Sales, New Hire Orientations, Business Development, Networking, Temporary Placement, Mobile Devices, Social Media, Talent Acquisition, Time Management, Internet Recruiting, Contract Recruitment, Staffing Services, College Recruiting, Staff Augmentation, Cold Calling, Job Fairs, Permanent Placement, CRM, Job Descriptions, Temporary Staffing, Onboarding, Executive Search, IT Recruitment, Hiring, Search, Building Relationships, Relationship Building, Entrepreneurship

Education
University of North Texas   2003 — 2006
B.B.A., Marketing

Experience
Cambridge Health Alliance  2007 - Present
Classic Smiles   2004 - 2007
Stream International   2000 - 2004
Caring Dental Center   1993 - 2000

Skills
Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Diversity & Inclusion, Hospitals, Healthcare, Dentistry, HIPAA, Accounting, Microsoft Office, English, Windows, Outlook, Teaching, HTML, Social Media, Nonprofits, Leadership Development, Healthcare Management, Epic Systems, Meditech, Leadership, Community Outreach, Wellness, Revenue Cycle, Medicare, Medicaid, Health Insurance, Newsletters, Training, Management, Policy, Program Development, Software Documentation, Team Building, Event Planning, Data Analysis, EHR

Education
Wheelock College   2011 — 2013
Master's Degree, Health/Health Care Administration/Management

University of Maryland Baltimore County
Bachelor of Science (BS), Biological Science, A

Experience
Atmos Energy  June 2011 - Present
Alliance Data Systems  June 2010 - June 2011
Stream International   February 2006 - June 2010
Software Spectrum/Level 3 Communications   2004 - 2006
Software Spectrum  1999 - 2004

Skills
Oracle Discoverer, PeopleSoft, HRIS, Software Documentation, Recruiting, Applicant Tracking..., Testing, Vendor Management, Visio, SharePoint, Lotus Notes, Process Improvement, Business Analysis, Oracle HR, Business Process..., Taleo ACE System...

Education
University of North Texas   1993 — 1997
BS, Biology

Experience
The Home Depot (contractor through Kforce)   March 2015 - May 2015
Dell  December 2012 - March 2015
Dell  May 2011 - December 2012
Dell  July 2008 - May 2011
Dell (Consultant through Synova Inc.)   October 2007 - January 2008
Powered Inc  August 2006 - August 2007
SHI Government Solutions   June 2002 - May 2006
Stream International   December 2001 - March 2002
imc2  September 1999 - April 2001
TMP Worldwide  July 1998 - September 1999

Skills
Account Management, Leadership, Management, Marketing, Online Advertising, Program Management, Project Management, Recruiting, SEO, SharePoint, Software Documentation, Strategy, Team Leadership, Customer Service, CRM, Microsoft Excel

Education
The University of Texas at Austin   1995 — 1997
Bachelors of Journalism, Public Relations

Experience
Self-Employed  March 1996 - Present
Starbucks  November 2012 - November 2013
Jimmy John's Gourmet Sandwiches  February 2013 - June 2013
Fo Yo Soul Entertainment   September 2012 - October 2012
Stage Band South   May 2011 - May 2012
Regent Seven Seas Cruises  December 2007 - March 2008
Tokeco, Inc   January 2002 - April 2007
Nissan Motor Acceptance Corporation  March 2000 - August 2000
Stream International   January 2000 - March 2000
Yahoo, Inc.   June 1997 - January 2000

Skills
Music, Jazz, Recording, Composition, Funk, Musical Theatre, Orchestral Music, Band, Voice Over, Improvisation, Concerts, Classical, Stage, Music Production, Musicians, Music Industry, Music Theory, Music Education, Theatre, Film, Piano, Pro Tools, Singing, Entertainment, Studio Recording, Guitar, Bands

Education
University of North Texas   2010 — 2011

The University of Texas at Arlington   1997 — 1999

The University of Texas at Arlington   1997 — 1998

Weatherford College   1995 — 1997

Weatherford College   1994 — 1996

R.L. Turner High School   1989 — 1993
Diploma

Experience
Netspend - a TSYS company  January 2007 - Present
Destination Excellence   April 2006 - September 2006
Green Mountain Energy Company  December 2001 - March 2006
Stream International   June 2001 - December 2001
Greenzebras   October 2000 - April 2001
Garden.com  October 1998 - September 2000
First USA  1995 - 1998
Pepsico/Pizza Hut   1989 - 1995

Skills
Call Center, Forecasting, Workforce Management, Vendor Management, Business Process..., Process Improvement, Operations Management, Analytics, Metrics, Cross-functional Team..., Customer Experience, Process Engineering, Change Management, Business Analysis, Six Sigma, Start-ups, Outsourcing, P&L Management, Data Analysis, Knowledge Management, ACD, Avaya PBX, Nortel switches, Capacity Planning, Call Routing, Budget, Operating Budgets, Budgets, Risk Management, Call Centers, Customer Satisfaction, Workforce Planning, Financial Services, Quality Assurance, Team Leadership, CRM, Analysis, Team Management, Training, Contact Centers, Leadership, E-commerce, Enterprise Software, Executive Management, Human Resources, Troubleshooting, Program Management, Customer Retention, IVR, Strategy

Education
Texas State University-San Marcos   1985 — 1988
BS

Salado High School   1982 — 1985

Experience
CHE Trinity Health, Catholic Health East   March 2014 - Present
UMASS Medical School  September 2002 - March 2014
Syncra Systems  October 1998 - August 2002
Stream International   January 1995 - March 1998
Glenayre Electronics / Open Development Corp.   March 1988 - October 1988

Skills
Data Analysis, Cloud Computing, Enterprise Architecture, Vendor Management, Virtualization, Networking, Microsoft Exchange, Disaster Recovery, Data Center, Network Engineering, Windows Server, Unix, Program Management, Security, IT Management, Active Directory, Project Management, Microsoft SQL Server, IT Strategy, SharePoint, VMware, Servers, Integration, Network Security, IT Operations, System Administration, VMware ESX

Education
University of Massachusetts, Amherst   1988 — 1993
Resource Economics

Experience
Sitel  May 2010 - Present
Sitel  June 2007 - December 2010
Sitel  2003 - 2007
GE Consumer Finance  2001 - 2003
Stream International   2001 - 2001
Stream International   2000 - 2001
MCI  2000 - 2000
MCI  1999 - 2000

Skills
BPO, Call Center, Outsourcing, Workforce Management, Contact Centers, Customer Experience, Operations Management, Customer Satisfaction, Vendor Management, Process Improvement, Offshoring, Inbound Marketing, Service Delivery, Call Center Development, Team Management, Performance Management, Six Sigma, Customer Service, Account Management, Change Management, CRM, Call Centers, Leadership, Management, Training

Education
The University of New Mexico - Robert O. Anderson School of Management   1994 — 1999

Experience
Self employed  2002 - Present
Corporate Software  1991 - 2002
Stream Inc  1990 - 2002
Stream International/Microsoft Support, Canton, MA   1991 - 2001
Stream International   1991 - 2001

Skills
Technical Support, Windows, Troubleshooting, Active Directory, Windows Server, Microsoft Office, Cloud Computing, Hardware, Virtualization, Computer Hardware, Windows 7, VMware, Servers, Disaster Recovery, Software Documentation, Security, Project Management, HTML, Microsoft Exchange, Linux, Data Center, XP, Management, Call Centers, Operating Systems, Vendor Management, Customer Satisfaction, Customer Service, Team Leadership, Process Improvement, Program Management, Software Development, Microsoft Excel, Storage

Education
University of Massachusetts Dartmouth   1988 — 1991
Bachelor of Science (BS)

Experience
NCR Corporation  April 2013 - Present
Technisource  November 2008 - March 2013
Technisource  December 2005 - November 2008
Impact Innovations Group  October 1999 - December 2005
GTE  December 1997 - June 1999
Stream International   March 1994 - June 1997
Updike Enterprises   1993 - 1994

Skills
Business Analysis, Vendor Management, Process Improvement, SharePoint, SDLC, Databases, Training, Contract Management, System Administration, Disaster Recovery, Operations Management, Integration, Technical Support, Information Technology, Program Management, Leadership, Management, Troubleshooting

Education
Texas A&M University   1982 — 1986
Bachelor of Arts (B.A.), Modern Languages

Forest Park

Forest Park

Forest Park

Forest Park

Sallie Curtis

Experience
Majesco  February 2009 - Present
Mastek Ltd  November 2004 - February 2009
Stream International   August 2000 - July 2003

Skills
Pre-sales, Requirements Analysis, Business Analysis, Solution Architecture, Requirements Gathering, Gap Analysis, Team Management, Business Requirements, Sales, Product Management, Strategic Thinking, Process Improvement, Business Development, Management, SDLC, CRM, Software Project..., Vendor Management

Education
SIESCOMS
MBA, Marketing

University of Mumbai
BE, Electronics

Experience
Pope & Land Enterprises, Inc.   May 2014 - Present
Studio720   October 2011 - May 2014
Advanced Cable Ties   April 2008 - September 2011
North Texas Tollway Authority  May 2001 - July 2007
Stream International   2000 - 2001
Six Flags Houston  1997 - 1998
Astroworld  1997 - 1998
Six Flags  1997 - 1998

Skills
Microsoft Exchange, Microsoft Windows, SonicWALL, Dell, NetGear, Microsoft Office, Windows Server, Dell PowerEdge Servers, Dell Computers, Cisco Technologies, Microsoft Technologies, IQMS, Fortinet, Barracuda Spam Firewall, VMware, HP Server Hardware, Linksys, iPhone Support, Android, EqualLogic, PowerConnect, iPad, NetApp, VMware ESX, Sonicwall, Visio

Education
University of North Texas   1998 — 2000

Experience
Ascension Health  September 2013 - Present
Wheaton Franciscian Healthcare   October 2007 - September 2012
Wheaton Franciscan Healthcare  July 2003 - October 2007
Stream International   2002 - 2003
Stream International   1999 - 2002
IBM  1997 - 1999
IBM  1997 - 1999
IBM  1994 - 1995

Skills
Process Improvement, HIPAA, Healthcare Information..., Project Management, Change Management, Program Management, Team Building, Vendor Management, IT Management, Healthcare, Troubleshooting, Customer Service, Strategic Planning, Coaching, Visio, Team Leadership, Call Center, SaaS (Software as a..., Cloud Computing, ITIL, Citrix, Call Centers, IT Service Management, Security, Windows Server, Help Desk Support, Technical Support, Management, SharePoint, Leadership, Software Documentation, Data Center

Education
University of Kansas   1990 — 1994
Bachelor of Arts, English Language and Literature/Letters

Experience
St. James Missionary Baptist Church (Volunteer)   August 2015 - Present
AT&T Global Services  September 2010 - Present
Hilton Worldwide  July 2007 - August 2010
Hilton Hotel Corporation  June 2005 - July 2007
Hilton Hotel Corporation  January 2001 - June 2005
Stream International   October 2000 - January 2001
Univeristy of Mississippi Telecommunications Center   August 1996 - May 2000

Skills
Troubleshooting, Network Hardware, Network Operations, Cisco Switches, VPN, Switches, Routers, Internet Services, Operations Management, Data Center, Hospitality, IT Operations, LAN-WAN, WiFi, Wireless Networking, Cisco Networking, Team Management, Team Leadership, Computer Network..., Firewalls, Disaster Recovery, WAN, Telecommunications, Network Administration, Active Directory, Cisco Technologies, Network Architecture, Cisco Nexus, Management, System Administration, Hardware, Technical Support, Cisco IOS, Network Design, Networking, System Deployment, Network Engineering, Cisco Routers

Education
University of Mississippi   1995 — 2000
Bachelor's, Computer & Information Science

Experience
Xpressdocs  July 2014 - Present
GM Financial  March 2014 - July 2014
Think Finance  August 2011 - March 2014
FINRA  January 2011 - July 2011
DynCorp International LLC  September 2005 - January 2011
Electronic Data Systems (EDS)   January 2000 - August 2005
Sabre Holdings  October 1997 - January 2000
Stream International   September 1996 - October 1997

Skills
SDLC, Requirements Gathering, Visio, Requirements Analysis, Business Analysis, Business Requirements, SharePoint, Software Documentation, Project Management, ITIL, MS Project, Process Improvement, Risk Management, Business Process, SQL, PMP, Integration, Leadership, Information Technology, Business Process..., PMO, Software Project..., Vendor Management, Business Intelligence

Education
The University of Texas at Arlington   2001 — 2003
MBA, Accounting, Finance, Marketing, Business Management, Project Management, Statistics

The University of Texas at Arlington   1994 — 1997
BFA, Theater Management, Psychology

Experience
rag & bone  January 2013 - Present
Urban Outfitters  March 2009 - January 2013
Urban Outfitters Inc.  July 2004 - May 2009
Urban Outfitters  June 2003 - June 2004
Stream International   September 2000 - June 2001

Skills
Active Directory, POS, Servers, VPN, Troubleshooting, Software Installation, Retail, Group Policy, Inventory Management, Merchandising, Store Management, Customer Service, IBM iSeries, Microsoft Office, Trend Analysis, E-commerce, Business Analysis, Disaster Recovery, Microsoft Excel, Sales, Team Leadership, IT Operations, Multi-channel Retail, System Administration, Fashion, Networking, Visio, Management, Vendor Management, IT Management, Windows

Education
The University of Memphis   1996 — 2000

Experience
Hewlett-Packard  August 2011 - Present
HP Autonomy  June 2010 - August 2011
CA Technologies  February 2006 - June 2010
BAE Systems  April 2001 - February 2006
DigitalNet  2003 - 2005
Daston Corporation  2001 - 2001
Not Applicable  July 1999 - December 2000
USAA  May 1998 - July 1999
Stream International   1997 - 1997

Skills
Microsoft SQL, Windows, Troubleshooting, Windows Server 2003, Product Support, Desktop Support, System Administration, Technical Documentation, Escalation, Windows 7, Windows 2008, Windows Administration, Windows System..., SQL 2008, Knowledge Management, Windows Server, Microsoft SQL Server, Active Directory, Software Documentation, Networking, Testing, Databases, Microsoft Exchange, Technical Support, Requirements Analysis, SQL, Help Desk Support, Network Administration

Education
Trinity University   1994 — 1999
BA

Trinity High School   1991 — 1994

Experience
8x8, Inc.   April 2015 - Present
8x8, Inc.   April 2014 - April 2015
NASA Ames Research Center  July 2013 - March 2015
Mainframe2   April 2013 - May 2014
Getty Images  April 2012 - January 2013
Stream Global Services  February 2011 - August 2012
Stream International   July 2007 - January 2011
Microsoft  July 2007 - January 2011
CeSID   December 2003 - December 2007
Communication  July 2002 - September 2002

Skills
Portrait Photography, Digital Photography, Commercial Photography, Event Photography, Fine Art Photography, Fashion Photography, Microsoft Licensing, Microsoft Technologies, Photoshop, MS Office Suite, Lotus Domino, Lotus Notes, Technical Translation, Windows 7, Windows XP Professional, Cisco Call Manager, Mobile Marketing, Social Media, Photography, Analysis, Quality Assurance, Web Development, Social Networking, XP, Microsoft Office, Marketing, Troubleshooting, Lightroom, Online Marketing, Customer Satisfaction, User Experience, Technical Support, Big Data, Data Analysis, Machine Learning, Data Mining, VDI, Cloud Computing, Cloud Applications, SaaS, HTML, Dreamweaver, Call Centers, Management, Project Management, Networking, Network Administration, Graphic Design, Analytics, Entrepreneurship

Education
University EDUCONS   2007 — 2011
Bachelor of Science (B.Sc.), Business, Management, Marketing, and Related Support Services

Università per Stranieri di Perugia   2002 — 2003
CELI3, Italian

Experience
Williams-Sonoma, Inc.   May 2008 - Present
Williams-Sonoma, Inc.   May 2007 - May 2008
Stein World, LLC   May 2005 - February 2007
Stream International   1999 - 2001
United States Marine Corps  May 1993 - August 1999

Education
The University of Memphis   2000 — 2005

Experience
Mary Kay Inc.  June 2013 - Present
Mary Kay Inc.  June 2011 - June 2013
Riverstone Residential Group  June 2010 - June 2011
Riverstone Residential Group  February 2009 - October 2010
Stream Global Services  February 2008 - January 2009
Stream International   January 2006 - February 2008
Stream International   October 2005 - January 2006

Skills
Employee Relations, Recruiting, Onboarding, Training, Management, Human Resources, Employee Benefits, Leadership, Team Building, Talent Management, Project Management, Talent Acquisition, Coaching, Performance Management, Call Centers, Customer Service, New Hire Orientations, Employee Engagement, Strategic Planning, Team Management, Conflict Resolution, Sales, Account Management, System Administration, Process Improvement, Vendor Management, Customer Retention, Budgets, Customer Satisfaction, CRM, Hiring, Personnel Management, Applicant Tracking..., Interviews, HRIS, Employee Training, Organizational...

Education
The University of Texas at Austin   2000 — 2005
Bachelor of Science, Human Development and Family Sciences

Experience
Corespace   January 2012 - Present
CI Host  2006 - January 2012
Stream International   1998 - 2003

Skills
Red Hat Linux, Servers, Linux, Nagios, Solaris, SMTP, RedHat, VMware, Apache, DNS, System Administration, CentOS, Unix

Education
University of North Texas   1989 — 1993

Experience
Topgolf  November 2014 - Present
HSMAI Dallas Fort Worth Metroplex Chapter   January 2015 - Present
HSMAI Dallas Fort Worth Metroplex Chapter   January 2014 - December 2014
The Leukemia & Lymphoma Society  September 2014 - November 2014
Expedia, Inc.   August 2013 - September 2014
Wyndham Dallas Suites Park Central   August 2012 - July 2013
Crowne Plaza Suites Park Central   February 2012 - October 2012
Crowne Plaza Suites Dallas   August 2010 - February 2012
FedEx Office  November 2005 - March 2010
Stream International   1999 - 2001

Skills
Trade Shows, Meeting Planning, Event Management, Corporate Events, Event Planning, Hospitality, Account Management, Marketing, Hotels, Hospitality Management, Sales Management, Budgets, Hospitality Industry, Catering, Customer Service, Marketing Communications, Social Media Marketing, Tourism, Marketing Strategy, Social Media

Education
Texas Woman's University   1998 — 2000
Bachelor of Science, Kinesiology, Nutrition, Psychology

Greenhill School   1986 — 1996
Highschool Diploma

Experience
Vector Oncology  January 2006 - Present
GT Innovation   November 2000 - January 2006
Stream International   2000 - 2000
Ingram Micro  1999 - 2000

Skills
Microsoft Exchange, Windows Server, Networking, Hardware, Active Directory, Data Center, VMware ESX, System Administration, Network Administration, VMware, Wireless Networking, Technical Support, VPN, Servers, Security, TCP/IP, Disaster Recovery, Group Policy, Network Security, Microsoft Certified..., Network Design, Windows 7, Terminal Services, Microsoft Office, Microsoft SQL Server, 2008 R2, Cisco IOS, Cisco Security, HP Server Hardware, Blackberry Enterprise..., Windows XP Pro, IT Management, Cloud Computing, WDS, Computer Hardware, Project Management, vSphere, Troubleshooting, Microsoft Exchange 2010, Windows Server 2008 R2, SQL Server, Windows Deployment..., Software Installation, Powershell, Hyper-V, Backup Exec, Enterprise Storage, VMware vSphere

Education
Premier Knowledge Solutions - St. Louis   2011 — 2014
Windows Server 2008 R2 / Exchange Server 2010 / Powershell 2.0 / VMware vSphere 5.5

New Horizons Memphis   2001 — 2006
MCSE Windows 2000/2003, A+, Network+, Security+, Cisco Security

The University of Memphis   1997 — 1999
Electrical and Electronics Engineering

Experience
Dell  Web/Application DeveloperB2GSourceAugust 2002 - October 2004
CROSSMARK  December 2001 - July 2002
National City Mortgage  March 1999 - December 2001
Stream International   January 1995 - March 1999

Education
The University of Texas at Arlington
ARCH

Experience
McKesson  January 2010 - Present
The Wizetrade Group  November 2005 - October 2009
JR's Pawn / JR's Laundry   April 2003 - June 2005
Stream International   June 1999 - March 2003

Skills
Social Media Marketing, Customer Service, Social Media, Social Networking, Microsoft SQL Server, Project Management, Strategic Planning, Agile Methodologies, SaaS, SDLC, SEO, CRM, Account Management, Microsoft Office

Education
Texas A&M University   1991 — 1995
Political Science

Experience
Dialog Direct  November 2013 - Present
LIG Companies L.L.C   February 2007 - November 2013
South Of The Red.net   February 2007 - November 2013
CSC  November 2010 - August 2012
Santa Barbara Medical Innovations  September 2009 - June 2010
First American Field Services  May 2008 - October 2008
Countrywide Home Loans  June 2004 - February 2007
Beal Bank  October 2000 - April 2004
Stream International   August 1999 - October 2000
Associates Home Equity Services  September 1994 - June 1999

Skills
Management Consulting, Call Center, SEM, SEO, Website Development, Strategic Planning, Process Improvement, Business Development, Business Analysis, Financial Analysis, New Business Development, Sales Management, Risk Management, Sales, Marketing, Account Management, Portfolio Management, Mortgage Lending, Project Management, Business Process...

Education
The University of Texas at Arlington   1987 — 1992
B.A, Communication Management

American School Foundation Of Monterrey   1984 — 1987
General, General Degree

Experience
CompUSA / Telvista   2000 - Present
Telvista  October 2000 - December 2011
Stream International   1997 - 2000

Skills
Contact Centers, Call Center, BPO, Management Consulting, Outsourcing, Workforce Management, Human Resources, Consulting, Telecommunications, Call Centers, Customer Experience, CRM, Vendor Management, Management, Process Improvement, Pre-sales, Performance Management, Training, IVR, Customer Satisfaction, Account Management, Avaya

Education
The University of Dallas   2009 — 2012
MBA, Business

Experience
LIA Administrators & Insurance Services   February 2013 - Present
Citrix Online  July 1999 - April 2009
Stream International   1997 - 1999

Education
University of North Texas
Bachelors

Experience
Alcatel-Lucent  October 2007 - Present
Vistawall  2005 - 2007
Fujitsu Network Communications  2002 - 2005
Fujitsu Network Communications  1998 - 2002
Stream International   1995 - 1998

Skills
Technical Support, Routers, Software Installation, Operating Systems, Switches, Troubleshooting, Databases, Management, Software Design, Telecommunications

Education
The University of Texas at Arlington
Bachelor of Science (BS)

class only

class only

Experience
Asurion  September 2003 - Present
Stream International   October 2000 - August 2003
Northern Arizona University  August 1986 - October 1999

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop

Education
University of Delaware   1970 — 1972

Experience
University of North Texas  Field Reporting SpecialistReliable ReportsJanuary 2014 - February 2015
University of North Texas: Department of Communication Studies   August 2013 - December 2013
University of North Texas: Survey Research Center   June 2012 - April 2013
Martin Oaks Crematory   June 2011 - August 2011
Domino's Pizza  December 2005 - January 2011
Ibidis Mortem Productions   June 1998 - December 2007
Horton's Landscaping   June 2005 - September 2007
Austin-Tetra   May 2004 - June 2005
Stream International   January 2003 - December 2003
Dice Productions   April 2002 - September 2002

Skills
Public Speaking, Rhetorical Analysis, Project Management, Relationship Management, Customer Service, Public Relations, Speech Writing, Design for Manufacturing, Creative Writing, Performing Arts, Policy Analysis, Strategy Implementation, Team Management, Mediation, Alternative Dispute..., Restaurant Management, Restaurants, Inventory Management, Cashiering, Food Service, Management, CRM, Interviews, Social Networking, Research, Facebook

Education
University of North Texas   2008 — 2013
BA History, Western European Studies, Ancient Civilizations, 2.9

University of North Texas   2008 — 2013
BA Communication Studies, Rhetoric, Performance, Interpersonal/Organizational, 3.75

Experience
Half Price Books  October 2011 - Present
Half Price Books  2007 - 2011
Half Price Books  2001 - 2007
Stream International   October 1998 - April 2000

Skills
Windows Server, Active Directory..., Microsoft Exchange, Windows Server 2003, Windows Server 2008/R2, Windows Server 2012/R2, Microsoft SQL Server, Bit9 Parity, SolarWinds IPAM, Hyper-V, Datacenter..., Computer Security, Windows 7, Active Directory, Servers, 2008 R2, Security+, VPN, Network Administration, Troubleshooting, Disaster Recovery, TCP/IP, System Administration, Technical Support, IIS, Windows XP, Help Desk Support, Server Administration, DHCP, Group Policy, Dell Computers, Laptops, DNS, Security, Data Center, Microsoft Certified..., Printers, Software Installation, Antivirus, Remote Desktop, Dell PowerEdge Servers, Software Documentation, Network Security, WSUS, System Deployment, WhatsUpGold, SolarWinds LEM, Backup Solutions, Visnetic Mailflow, CompTIA Security+

Education
Richland College   2009 — 2016
Associate’s Degree, Computer Technology/Computer Systems Technology/Digital Forensics Information Assurance

The University of Texas at Arlington   1995 — 1997
Biology and Art

Experience
ADT Worldwide   February 2009 - May 2014
Stream International   April 1999 - April 2003

Skills
Access, Databases, MS SHAREPOINT, HP QTP, Project Management, Research, MS EXCEL, Integration, SharePoint, QTP, Software Documentation, Testing

Education
Northlake College, Irving, Texas
Associate’s Degree, Networking & Windows NT

Richland College, Dallas, Texas
Associate’s Degree, Microcomputers

University of Mumbai
Bachelors of Science, Math, Physics

Experience
The Gibb Family 1992 Trust   November 2012 - Present
Taphandles LLC   May 2011 - November 2012
RL Industries Inc   2002 - 2009
Grange Insurance Association  2000 - 2001
Stream International   1996 - 2000

Skills
Process Improvement, Operations Management, Strategic Planning, Team Building, Team Leadership, Leadership, Account Management, Project Management, Customer Service, Microsoft Office, Packaging, Marketing

Education
Boalt Hall School of Law, UC Berkeley   1988 — 1991
JD, Law

UC Berkeley   1981 — 1983
BA, Political Science

Experience
Hewlett-Packard  October 2012 - Present
Lee Munder Capital Group  January 2007 - October 2012
Permessa   October 2003 - December 2006
Acute Power   September 2002 - January 2006
Harvard Apparatus  April 2001 - September 2002
Stream international   January 2000 - April 2001

Skills
Virtualization, Asset Management, Bloomberg, Cloud Computing, Lotus Domino, Lotus Notes, Microsoft Office, Microsoft SQL Server, Networking

Education
UMass Lowell   1995 — 2000
MIS and Finance, MIS and Finance

University of Massachusetts Lowell   1995 — 2000

Experience
Diebold  February 2004 - Present
FedEx Express  September 1976 - Present
U.S. Coast Guard   September 1970 - Present
Bancsource Inc  August 2005 - June 2009
Tennessee Technology Center @ Whiteville   May 2000 - May 2002
Stream International   April 1996 - October 2000
MaidRight   August 1986 - December 1990

Skills
Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Teamwork, English, Public Speaking, Human Resources, Social Media, Time Management

Education
University of Phoenix   2010 — 2011
Master of Arts (M.A.), Human Resources Management/Personnel Administration, General

The University of Memphis   1976 — 1980
Bachelor of Science (BS), Human Resources Management/Personnel Administration, General