Experience
The Suburban Collection   August 2014 - Present
The Suburban Collection   November 2012 - August 2014

Skills
Automotive, Customer Satisfaction, Microsoft Word, Customer Service, Administrative..., Microsoft Excel, Microsoft Office, Administrative..., Accounts Receivable, QuickBooks, Spreadsheets, Sales, Accounts Payable, Inventory Management, Outlook, Team Building, Data Entry, Sales Process, Account Management, Customer Retention, Sales Management

Education
Avondale High School

Oakland Community College
Social Work/Mental Health

Experience
General Motors  May 2013 - Present
The Suburban Collection   May 2011 - May 2013

Skills
Account Management, Customer Service, Multi Tasking, Automotive, Marketing, Advertising, Accounts Payable, Accounts Receivable, Warranty, Office Management, Call center start-up, Office Administration, Commercial Leasing, Telephone Reception

Education
Northwood University   2014 — 2017
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
The Suburban Collection   February 1998 - Present
EDS  April 1997 - February 1998

Skills
Accounting, Reynolds, Accounts Receivable, Accounts Payable, Inventory Management, Cost Accounting, Customer Satisfaction, Forecasting, Financial Reporting, Managerial Finance, Negotiation, Pricing, Team Building, Purchasing, Auditing, Finance, ADP Payroll, Retail, QuickBooks, Customer Service, Sales Management, Budgets, Financial Analysis, Automotive, Process Improvement, P&L, Profit

Education
Oakland Community College
Misc, A

Sterling Heights High School

Experience
Bank of America  July 2014 - Present
BETA CAE Systems USA, Inc.   June 2013 - January 2014
The Suburban Collection   February 2013 - June 2013
OTIS  December 2011 - January 2013
Comerica Bank  April 2005 - August 2011

Skills
Automotive, Automobile, Vehicles, Sales Process, Customer Satisfaction, Customer Retention, Sales Management, Sales, Profit, Account Management, Dealers, Sales Operations, Negotiation, Inventory Management, New Business Development, Retail, Customer Service, Selling, B2B, Recruiting, Direct Sales, Cold Calling, Team Building, Human Resources

Education
Walsh College of Accountancy and Business Administration   2005 — 2014

Oakland University   2002 — 2004
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Body Beautiful LLC   August 2011 - Present
The Suburban Collection   February 2011 - August 2011
The Suburban Collection   March 2010 - February 2011
The Suburban Collection   September 2007 - January 2010

Skills
Microsoft Office, Microsoft Word, English, Windows, Editing, Customer Service, Public Speaking

Education
Oakland University   2002 — 2007
Bachelor of Arts (B.A.), Communication, 3.8 GPA

Experience
The Suburban Collection   July 2015 - Present
George Matick Chevrolet   March 2011 - June 2015
Plum Market  December 2007 - August 2010
Asian Village Detroit   April 2007 - December 2007

Skills
Social Media Development, Internet Sales, Community Outreach, Outstanding Customer..., Event Planning, Event Management, Photography, Photoshop, Purchasing, Training &..., Inventory Management, Corporate Communications, Community Development, Automotive Sales, Blogging, Social Media Marketing, Customer Service, Desktop Publishing, Food Service, Retail, Administration, Social Media, Social Networking, Facebook, Public Relations, Marketing Communications, Email Marketing, Fundraising, Microsoft Office, Brand Development, Digital Marketing, Creative Problem Solving, Newsletters, Marketing, Leadership, Sales, Budgets, Advertising, Management, Business Development, Profit, Customer Satisfaction, Customer Retention, Marketing Strategy, Dealers, Retail Automotive, E-commerce

Education
Central Michigan University   2009 — 2011
BS, Community Development - Public Administration

Andover   1996 — 1999
Diploma, General Education

Experience
The Suburban Collection   May 2014 - October 2014
Northwood University International Auto Show (NUIAS)   December 2012 - October 2013
J&R Home Improvements   August 2010 - August 2013
Freeland Community Sports Association   August 2011 - July 2012

Skills
Women Certified, Time Mangement, Residential And..., Team Leadership, Youth Mentoring, Seasonal Maintenance, Outstanding..., Mechanics, Committed to..., Highly Dedicated, Hard Working, Customer Service, Time Management, Team-oriented, Goal Oriented, Marketing, Management, Customer Satisfaction, Leadership, Customer Retention, Teamwork, Interpersonal..., Dedicated

Education
Northwood University   2010 — 2014
Bachelor of Business Administration (B.B.A.), Automotive Marketing and Retail Management

Freeland High School   2006 — 2010

Experience
The Suburban Collection   December 2014 - Present
The Suburban Collection   August 2014 - December 2014
The Suburban Collection   October 2012 - August 2014
Motovicity Distribution  February 2012 - October 2012
Northwood University  August 2007 - November 2011
Hiley Mazda of Hurst   March 2011 - August 2011
South Lyon Motors   January 2008 - December 2008

Skills
Event Planning, Chinese culture, Social Media Marketing, Automotive Aftermarket, Financial Analysis, International Sales, International Relations, Automotive, Selling, CRM, Advertising, Microsoft Excel, Retail, Market Research, Automobile, Customer Retention, Customer Satisfaction, Management, Sales, Vehicles, Inventory Management, Automotive Repair, Profit, Sales Process, Teamwork

Education
Northwood University   2007 — 2011
Bachelors Degree, International Business / Automotive marketing

Oxford High School (High School   2003 — 2007
High School Degree, Automobile/Automotive Mechanics Technology/Technician

Experience
Jack Morton Worldwide  July 2014 - Present
EventNext  September 2013 - July 2014
Premier Pools Inc. by Jim Sardelli   2002 - 2014
EventNext  January 2013 - September 2013
EventNext  September 2012 - March 2013
The Suburban Collection   April 2012 - September 2012
ShowMax Marketing  July 2011 - July 2012
Gail & Rice  2008 - 2011

Skills
Automotive, Product Development, Customer Service, Product Management, Account Management, Project Management, New Business Development, Negotiation, Vehicles, Marketing, Strategic Planning, Marketing Strategy, Continuous Improvement, Social Media, Online Marketing, Advertising, Lead Generation, Marketing Communications, Team Building, Social Media Marketing, Event Management, Event Planning, B2B, Trade Shows, Brand Awareness, Brand Development, Digital Media, Leadership, Management, Digital Marketing, Relationship Marketing, CRM, Brand Management, SEO, Mobile Marketing, Web Analytics, Training, Online Advertising, Market Research, Integrated Marketing, Public Relations, Strategy

Education
Full Sail University   2010 — 2012
Bachelor's degree, Internet Marketing

Oakland University   2006 — 2009
Marketing

Notre Dame Prep

Experience
TUMI  July 2015 - Present
The Vitamin Shoppe  December 2014 - June 2015
The Suburban Collection   July 2013 - December 2014
The Vitamin Shoppe  September 2011 - June 2013
Crate & Barrel  June 2009 - December 2011
American Eagle Outfitters  February 2005 - January 2009
Gap Inc./Gap   March 2004 - February 2005

Skills
Sales, Marketing, Selling, Visual Merchandising, Merchandising, Store Management, Retail, Loss Prevention, Retail Sales, Inventory Management, Store Operations, Customer Service, Inventory Control, Customer Satisfaction, Time Management, POS, Driving Results, Fashion, Profit, Apparel

Education
Penn State University   2015 — 2017
Business Administration and Management, General

Oakland University   2007 — 2009

St Clair County Community College   2004 — 2006
Associate of Arts and Sciences (AAS), Business/Commerce, General

Marysville High School   1999 — 2003
High School Diploma, General Studies

Experience
pulse220  September 2015 - Present
Phi Sigma Sigma Sorority  August 2013 - May 2014
Erbert and Gerbert's Sandwich Shop  August 2013 - January 2014
Her Campus  September 2012 - December 2013
Rise Superclub   June 2013 - August 2013
The Suburban Collection   September 2009 - December 2012

Skills
Social Media, Adobe Design Programs, Mac, Journalism, Leadership, Public Speaking, Prezi, Written & Oral..., Microsoft Office, PowerPoint, Social Networking, Social Media Marketing, Editing, Facebook, Newsletters, Event Management

Education
Central Michigan University   2010 — 2014
Bachelor of Arts (B.A.), Integrative Public Relations

Experience
The Suburban Collection   July 2014 - Present
Mercedes Benz Of Ann Arbor   March 2013 - Present
Sonic Automotive  March 2013 - July 2014
Advanced Medical Solutions  August 2012 - March 2013
MJR Digital Cinemas  March 2008 - August 2012

Skills
Customer Satisfaction, Customer Service, Customer Retention, Retail, Sales, Account Management, Management, Inventory Control, Time Management, Microsoft Word

Education
Eastern Michigan University   2014 — 2016
Business, Management, Marketing, and Related Support Services

Washtenaw Community College   2011 — 2013

Experience
Braman Motorcars  May 2015 - Present
Your Health By Design   October 2013 - Present
Braman Porsche   February 2015 - April 2015
Braman BMW Parts   June 2013 - July 2014
Relevance in Motion   May 2012 - May 2014
Braman Motorcars  March 2011 - July 2013
Auto Show of The Palm Beaches   February 2011 - May 2012
The Suburban Collection   May 2010 - December 2010
Auto Show of The Palm Beaches   August 2008 - May 2010
AT&T  May 2009 - December 2009

Skills
Sales, Event Management, Marketing, Event Planning, Customer Service, Marketing Strategy, Blogging, Social Media, Video Editing, Social Media Marketing, Management, Automobile, Dealers, Automotive, Photography, Business Development, Automotive Sales, Videography, Cinematography, New Business Development, Customer Relations, Website Management, Website Development, Coordinating Special..., E-commerce, Vehicles, Online Marketing, Social Networking, Video Production, Customer Retention, Digital Marketing, Email Marketing, Online Advertising, SEO, Advertising, Customer Satisfaction, Leadership, Strategic Planning, Sales Management, PowerPoint, Di, Business Strategy, Team Building, Team Management, Sales Process

Education
Northwood University   2009 — 2012
Bachelor’s Degree, Automotive Marketing/Business Management/Advertising

Experience
Henry Ford Health System  September 2014 - Present
Dollar Rent a Car  April 2014 - September 2014
Finish Line  June 2012 - December 2012
The Suburban Collection   June 2012 - June 2012
YMCA  February 2012 - June 2012

Skills
Event Planning, Public Speaking, Customer Service, Social Media, Microsoft Word, Nonprofits, Fundraising, Teaching, Social Networking, Volunteer Management

Education
Lee M. Thurston High School   2008 — 2011
High School Diploma

Ferris State University
Mass Communication/Media Studies

Experience
The Suburban Collection   September 2013 - Present
Comcast  April 2012 - September 2013
Orlans  October 2011 - April 2012
Credit Acceptance  July 2007 - July 2011
Credit Acceptance  February 2005 - July 2007
Credit Acceptance  June 2002 - February 2005

Skills
Performance Management, Organizational..., Recruiting, Human Resources, Coaching, Instructional Design, Leadership Development, Process Improvement, Project Management, Operations Management, Vendor Management, Training, Management, Change Management, Talent Acquisition, Employee Relations, Talent Management, Performance Improvement, HR Policies, Sales, Leadership, Customer Satisfaction, Employee Benefits, Employee Engagement, Employee Wellness..., Onboarding, Hiring

Education
Wayne State University   1992 — 2003
MA, PhD, Industrial/Organizational Psychology

Oakland University   1988 — 1992
Undergraduate Degree -, Psychology

Experience
Taylor Chevrolet   March 2015 - Present
Jay Chevrolet  November 2013 - August 2014
The Suburban Collection   September 2007 - October 2013
Southagte Mitsubishi   September 1993 - August 2007

Skills
Customer Service, Sales Management, Automotive, Customer Satisfaction, Negotiation, Account Management, Team Building, Marketing Strategy, Inventory Management, Sales, Sales Process, Dealer Management, Vehicles, Profit, Customer Retention, Automotive Aftermarket, Management, Sales Operations, Automobile, Dealers, New Business Development

Education
Lansing Community College   1973 — 1974
Associate's Degree, Liberal Arts and Sciences/Liberal Studies

Experience
Reichle Klein Group  June 2015 - Present
Haulotte Group  November 2014 - June 2015
Aktion Associates, Inc.   July 2013 - August 2014
Buckeye Real Estate Group   November 2011 - July 2013
Singh Homes LLC  March 2003 - July 2009
The Suburban Collection   January 2001 - March 2003

Skills
Accounting, Accounts Payable, Accounts Receivable, Cost Accounting, Month End Close, Bank Reconciliation, Financial Reporting, Microsoft Excel, Microsoft Office, Microsoft Word, Budgets, Financial Analysis, Forecasting, General Ledger, Account Reconciliation, QuickBooks, Invoicing, Year-end Close, Cash Flow, Fixed Assets, Spreadsheets, Sage, Cash Flow Forecasting, Financial Statements, Bookkeeping, Expenses, Monthly Close, Job Costing, Cash Receipts, Cash, Financial Forecasting, 1099 Preparation, Accruals, Journal Entries, Balance

Education
Madonna University
Bachelor of Science (B.S.), Criminal Justice and Corrections

Experience
Fractl - Content Marketing Agency  July 2015 - Present
HotelPlanner.com  March 2011 - July 2015
The Suburban Collection   2009 - 2011
KidsBowlFree.com   2008 - 2010

Skills
Hotels, Tourism, Marketing, Event Management, Sales Management, Meeting Planning, Strategic Planning, Hospitality, Market Research, Contract Negotiation, Social Media Marketing, Social Networking, Management, Social Media, Team Building, Product Management, Food & Beverage, Negotiation, Marketing Communications, Business Planning, Leadership, Marketing Strategy, Time Management, Forecasting, Email Marketing, Customer Service, Revenue Analysis, Advertising, Online Marketing, Customer Satisfaction, Corporate Events, Business Development, Microsoft Office, Sales Operations, Online Advertising, Hospitality Industry, Budgets, Account Management, Sales, Event Planning, Sponsorship, New Business Development, Strategic Partnerships, E-commerce, B2B, Competitive Analysis, Market Planning, Yield Management, Pricing, Trade Shows

Education
Northwood University   2006 — 2010
Business Administration, Hotel, Restaurant, & Resort Management

Experience
The Suburban Collection   October 2007 - Present
Varsity Ford  2002 - September 2007

Skills
Automobile, Vehicles, Automotive Aftermarket, Automotive, Profit, Parts, Customer Satisfaction, Inventory Management, Continuous Improvement, Team Building, Sales Management, Customer Retention, Negotiation, Automotive Repair, Sales, Sales Process, Dealers, New Business Development, Reynolds, Retail, Lean Manufacturing, Sales Operations, Collision, Warranty, Purchasing, Dealer Management

Education
Eastern Michigan University   1990 — 2002
BA, Health Administration

Experience
Rachel Steplowski LLC   2009 - Present
GMR Marketing  January 2011 - Present
89X CIMX  October 2010 - April 2012
The Suburban Collection   March 2011 - June 2011
Kona Grill  August 2010 - March 2011
Food Concepts International / Abuelo's   August 2009 - February 2010

Skills
Written and Verbal..., Marketing Strategy, Sales Management, Information Gathering, Market Analysis, Building Strategic..., Decision Making, Process Mapping, Leadership Development, Strategic Partnerships

Education
Wayne State University   2007 — 2010
Bachelor of Arts (B.A.), Public Relations/Image Management

Jagiellonian University   2008 — 2008
Slavic Studies

Experience
The Suburban Collection   Produce/Grocery ManagerFresh Farms Market - Grosse Pointe, MIAugust 2003 - May 2011

Education
Oakland Community College   2005 — 2011
Associate, Business Administration

Experience
The Suburban Collection   April 2013 - Present
Omnipresent Business Solutions   May 2012 - Present
Dunning Toyota Scion   July 2010 - April 2013

Skills
Team Building, Team Leadership, Team Management, Sales Management, Market Analysis and..., Net Profit Improvement, Sales Skills Training, Advertising, Customer Experience, Customer Retention, Financial Analysis, Financial Reporting, Financial Planning, Turn Around Specialist, Organizational..., Strategic Leadership, Inventory Management, Financial Accounting, Closing Deals, Problem Solving, Sales Process, Dealer Management, Sales Operations, Selling, New Business Development, Negotiation, Business Planning, Profit Maximization, Project Planning, Deal Closure, Profit, Automotive, Automobile, Sales, Customer Satisfaction, Vehicles, Automotive Aftermarket, Management, Leadership, Selling Skills, Warranty, Strategic Financial..., Dealers, Pricing, Reynolds, Automotive Sales..., Competitive Analysis, B2B, Parts, Gross Profit

Education
Northwood University
Automotive Marketing and Management

Experience
Marshall Leadership Group   January 2014 - Present
The Suburban Collection   April 2010 - May 2012
Dupont Kansai / DuPont Automotive Coatings   1996 - 2009

Skills
Team Building, Coaching, Problem Solving, Automotive, New Business Development, Customer Relations, Negotiation, Sales Management, Account Management, Team Leadership, Leadership, Customer Service, Sales, Continuous Improvement, Six Sigma, Manufacturing, Lean Manufacturing, Product Development, Sales Operations, Cross-functional Team..., Sales Process, Business Strategy, Strategic Planning, Process Improvement, Vehicles, Pricing, Purchasing, Customer Retention, Automotive Aftermarket, Automobile, Profit, Dealers, B2B, Forecasting, Inventory Management, Dealer Management, Operations Management, Direct Sales, Parts

Education
Northwood University   1980 — 1987
BBA, Sales & Marketing

Experience
Five Brothers Default Management Solutions  October 2010 - Present
Lowe Campbell Ewald  October 2011 - October 2013
The Suburban Collection   December 2008 - September 2010
Eagle Ottawa  December 2007 - November 2008
Sally Beauty  May 2004 - September 2007

Skills
Customer Service, Time Management, Access, Teamwork, Telephone Skills, Process Scheduler, Team Building, Retail

Education
Macomb Community College   2006 — 2008

Oakland Community College   2004 — 2005

David Pressley Royal   2001 — 2002

L'anse Creuse High School North   1998 — 2001
High School

Experience
The Suburban Collection   September 1991 - Present

Skills
Automobile, Automotive, Automotive Aftermarket, Customer Retention, Customer Satisfaction, Customer Service, Dealers, Sales, Sales Management, Sales Process, Team Building, Vehicles

Education
Michigan State University   1985 — 1989
Bachelor's degree, Social Work

Experience
General Motors  June 2013 - Present
Chrysler  January 2012 - June 2013
The Suburban Collection   July 2008 - September 2011
The Suburban Collection   July 2008 - August 2009

Skills
Automotive..., ETAS INCA, Inventory Management, Problem Solving, Microsoft Office, AutoCAD, Catia

Education
Oakland University   2008 — 2011
BS, Mechanical Engineering

Mannheim-Engineering

Experience
Sniff Seattle   2012 - Present
Live Nation  May 2007 - November 2009
Elite Business Centers   September 2006 - April 2007
The Suburban Collection   August 2004 - December 2005
Auburn Pontiac   March 2004 - July 2004

Skills
Digital Marketing, Management, Online Marketing, Event Management, Process Scheduler, Marketing, Digital Media, Customer Satisfaction, Customer Service, Entertainment, Social Media, Advertising, Lead Generation, Sales, Business Development, PowerPoint, E-commerce, Sales Management, Social Media Marketing, Account Management, Event Planning, Online Advertising, Microsoft Office, Team Building, Coaching, Product Development, Marketing Strategy, Strategy, Graphic Design, Email Marketing, Digital Strategy, Customer Retention, New Business Development, Product Management, Strategic Planning, Project Management, Salesforce.com, Content Strategy, Concerts, Direct Mail, Social Networking

Education
Arizona State University   2001 — 2003
Fine Arts

Rochester Adams High School   1996 — 1999

Experience
Dealertrack Technologies  October 2014 - Present
OneCommand  October 2004 - September 2014
OneCommand  October 2004 - September 2014
OneCommand  October 2004 - September 2014
OneCommand  October 2004 - September 2014
OneCommand  October 2004 - September 2014
LeaseLINK/LML Technologies   April 2002 - October 2004
The Suburban Collection   August 1997 - March 2002

Skills
Sales Process, Account Management, Salesforce.com, Sales Management, Lead Generation, New Business Development, Strategic Partnerships, B2B, Marketing Strategy, Selling, CRM, Sales, Customer Satisfaction, Sales Operations, Customer Retention, Marketing, Business Planning, SEM, Business Development, Digital Marketing, Direct Sales, Competitive Analysis, Sales Presentations

Education
Central Michigan University
Business Administration and Management, General

University of Cincinnati
Communications Professional Developement

Experience
Suburban Imports   July 2004 - Present
The Suburban Collection   July 2004 - Present
Saturn of Farmington Hills   June 2000 - June 2004
Saturn of Ann Arbor   August 1993 - June 2000

Skills
Automotive, Automobile, Vehicles, Profit, Reynolds & Reynolds, Sales Management, Customer Satisfaction, Sales Process, Negotiation, Team Building, Retail, Inventory Management, Automotive Aftermarket, New Business Development, Customer Retention, Sales, Account Management, Dealers, Warranty, Parts, Training, Purchasing, Pricing, Finance, Selling, B2B, Reynolds

Education
Concordia University-St. Paul   1989 — 1991
NA, Psychology

Experience
The Gentleman's Box   September 2014 - Present
Gentlemen Essentials   September 2013 - Present
Suburban Import Center   July 2011 - October 2014
The Suburban Collection   September 2005 - July 2011

Skills
Customer Retention, Customer Satisfaction, Profit, Leadership, Customer Service, Sales, Microsoft Office, Inventory Management, Sales Process, Negotiation, Management, Social Media, Sales Management, Social Networking, Team Leadership, New Business Development, Microsoft Excel, Marketing, Time Management, Marketing Strategy, Team Building, Strategic Planning, Social Media Marketing, Teamwork

Education
Grand Valley State University   2006 — 2010
Bachelor of Applied Science (BASc), Movement Science/ Health & Fitness Education

Experience
The Suburban Collection   April 2014 - Present
Comerica Bank  January 2012 - April 2014
PCS Experts  2009 - 2012
Chase  2006 - 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Team Leadership, Team Building, Sales, Sales Management, Retail, Customer Satisfaction, Inventory Management, Account Management, Sales Process, Negotiation, B2B, New Business Development, Customer Retention

Education
Baker College of Clinton Township   2006 — 2009
Associate's degree, Business, Management, Marketing, and Related Support Services

Sterling Heights High School

Experience
The Suburban Collection   November 2014 - Present
Perin Photography   February 2012 - Present
Team Support Services d.b.a Team Legal Solutions   February 2012 - September 2012
Team Support Services d.b.a Team Legal Solutions   May 2011 - February 2012
Team Support Services d.b.a Team Legal Solutions   November 2010 - May 2011
Team Support Services d.b.a Team Legal Solutions   September 2010 - November 2010
Comcast  February 2008 - January 2010

Skills
Management, Social Networking, Customer Service, Advertising, Social Media Marketing, Event Planning, Digital Marketing, Google Adwords, Sales, Online Advertising, Google Analytics, Public Speaking, Data Analysis, Web Analytics, Strategic Planning, New Business Development, Photography, E-commerce SEO, Event Marketing Strategy, Personal Training, Business Planning, Coaching Staff, Website Promotion, Photojournalism, Business Strategy

Education
Washtenaw Community College   2013 — 2015
Entrepreneurship & Innovation

Kalamazoo Valley Community College   2008 — 2009
Business Administration, Management and Operations

Experience
The Suburban Collection   May 2013 - Present
Troy Honda  December 2012 - May 2013
St. John Knits Inc.   June 2012 - November 2012

Skills
Greater China, Sales, Mandarin, Fashion, International Business, Retail, Marketing, Social Media Marketing, Marketing Strategy, Event Planning, Inventory Management, Marketing Communications, Event Management, Time Management, Social Media, Customer Service, Market Research, Advertising, Sales Management, PowerPoint, China Business..., Customer Retention, Public Relations, Negotiation, Management, Product Development, Customer Satisfaction, Strategy, Merchandising, Social Networking, Budgets, Profit

Education
Northwood University   2010 — 2011
Bachelor of Business Administration (B.B.A.), International Business, 3.1

Experience
FordDirect  April 2014 - Present
The Suburban Collection   April 2013 - April 2014
The Suburban Collection   May 2009 - April 2013
Digitas  July 2007 - January 2008
OneCommand  March 2006 - May 2007
Reynolds & Reynolds  November 2003 - March 2006
Al Serra   June 1999 - November 2003
Autobytel  March 1997 - June 1999

Skills
Digital Marketing, Social Media, Automotive, SEO, CRM, Training, PPC, Management, Customer Retention, Online Advertising, Account Management, Social Media Marketing, Marketing Strategy, B2B, Email Marketing, Customer Satisfaction, New Business Development, Sales Management, Sales Process, Profit, Lead Generation, Sales, E-commerce, Retail, Automobile, Market Planning, Marketing, Automotive Aftermarket, Negotiation, Business Development, Selling, Vehicles, SEM, Start-ups, Customer Service, Team Building, Parts, Team Leadership, Entrepreneurship, Competitive Analysis, Advertising, Cold Calling, Sales Operations, Leadership, Dealers, Strategic Planning, Direct Sales, Salesforce.com, Online Marketing, Pricing

Education
University of Michigan - Stephen M. Ross School of Business   2015 — 2017
Candidate - Executive Master of Business Administration (MBA)

Jeff Sacks General Manager Workshop   2013 — 2013
Certificate of Completion

Oral Roberts University   2009 — 2013
Bachelor of Science (BS)

Lycee Rene Cassin Bayonne France   1990 — 1991

Experience
Jaguar Of Novi  July 2014 - Present
Jaguar of Troy  March 2011 - July 2014
Ann Arbor Automotive  May 2008 - March 2011
The Suburban Collection   March 2004 - May 2008
Tamaroff Automotive   December 1994 - March 2004

Skills
Microsoft Word, Accounting, Editing, Management, Marketing Strategy, Teamwork, HTML, Photoshop, English, Public Speaking, Negotiation, Research, Outlook, C++, Windows, Customer Service, Microsoft Excel, Sales, Social Media, PowerPoint, Team Building, Project Management, Microsoft Office, Strategic Planning, Sales Process, Customer Satisfaction, Vehicles, Automotive, Sales Management, New Business Development, Customer Retention, Sales Operations, Profit

Education
Eastern Michigan University   1991 — 1994
Bachelor of Applied Science (BASc), Business Administration and Management, General

Experience
Engineer  1999 - Present
SpaceX  April 2014 - June 2015
Ford Motor Company  March 2012 - May 2013
The Suburban Collection   April 2011 - March 2012
Chrysler  March 1999 - September 2010
General Motors  April 2000 - June 2000

Skills
Automotive, Problem Solving, Negotiation, Vehicles, Microsoft Office, Team Building, Word, Excel, Team Leadership, Product Development

Education
Northwood University - Richard DeVos Graduate School of Management   2003 — 2005
MBA, Business Management

Michigan Technological University   1993 — 1999
BSME, Mechanical Engineering

Experience
Ally Financial Inc.  June 2015 - Present
Employment Innovations (EI)   May 2014 - July 2014
The Suburban Collection   April 2013 - August 2013
E.G. Nicks of Downtown Plymouth   May 2011 - August 2012

Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Customer Service, Teamwork, Social Networking, Leadership, Time Management, Social Media, Sales, Human Resources, Facebook, Communication, Interviews, Team Leadership, Team Building, Management, Event Planning, Payroll

Education
Western Michigan University   2012 — 2016
Bachelor's Degree, Human Resources Management and Services, Junior

The College of Global Studies at Arcadia University   2014 — 2014

Experience
Boys & Girls Clubs of America  November 2014 - Present
Rotary International  January 2014 - Present
The Suburban Collection   June 2012 - Present
The Suburban Collection   February 2012 - Present

Skills
Public Relations, Public Speaking, New Business Development, Team Building, Customer Service, Event Management, Administration, Non-profits, Social Media Marketing, Social Networking, Corporate Social..., Social Media Measurement, Social Skills, Volunteer Recruiting, Microsoft Office, Marketing, Business Development, Nonprofits, Marketing Communications, Program Management, Time Management, Online Marketing, Leadership, Management, Networking, Event Planning, Sales, Strategic Planning, Sales Management, Customer Satisfaction, Community Outreach, Marketing Strategy, Lead Generation, Social Media, Fundraising, Leadership Development, Retail, Account Management, Community Development, Email Marketing, Negotiation, Recruiting, Business Planning, Salesforce.com, Small Business, Finance, Advertising, Budgets, B2B, Customer Retention

Education
Proactive Dealership Solutions-Certification   2014 — 2015
Business Development Certified

Baker College Center for Graduate Studies   2009 — 2013
Marketing-Management, Marketing-Management, 3.4 GPA

Delta College   1994 — 1995
Baker College, Management and Marketing

Experience
Pet Supplies Plus  September 2012 - Present
The Suburban Collection   December 2011 - August 2012
Borders  October 2011 - January 2012
Borders  August 2010 - September 2011
Borders  June 2008 - August 2010
Borders  October 2005 - June 2008
Borders  March 1999 - October 2005
Borders  July 1997 - March 1999

Skills
Performance Management, Vendor Management, Retail, Process Engineering, Talent Acquisition, Succession Planning, Employee Relations, Organizational..., Customer Service..., Customer Service, Business Systems..., Business Documentation, Training Documentation, Talent Management, Performance Improvement, Change Management, Change Communication, Staff Retention, Organizational Structure, Leadership Development, Leadership, Organizational..., Employee Training, Recruiting, Staff Development, Process Improvement, Management, Team Building, Strategy, Hiring, Coaching, Interviews, Organizational..., Cross-functional Team..., Documentations, Employee Benefits, Employee Engagement, Human Resources, Marketing, New Hire Orientations, Personnel Management, Training, Time Management, Strategic Planning, Deferred Compensation

Education
Eastern Michigan University   1994 — 1997
BBA, Management with Human Resources Concentration

Experience
Lucky Strike Lanes  October 2008 - Present
Tucan Tango Night club   June 2008 - September 2010
The Suburban Collection   January 2006 - August 2008
Bahama Breeze  February 2003 - January 2006
Red Robin  January 2000 - December 2003

Skills
Hospitality, Event Planning, Customer Service, Event Management, Catering, Restaurant Management, Management, Leadership, Food, Corporate Events, Hospitality Industry, Restaurants, Process Scheduler, Time Management, Food & Beverage, Positive Team Player, Social Media, Hospitality Management, Inventory Management, Food

Education
Henry Ford Community College
Registered Nursing/Registered Nurse

Experience
Hessler Worldwide  May 1990 - Present
The Suburban Collection   December 2014 - 2015
Productions Plus – The Talent Shop - The I-Group   January 2003 - October 2009
Mel Ball and Colours wedding band   June 1994 - February 2004
Bonnie's Best Friends   March 2000 - December 2003

Skills
Entertainment Industry, Restaurants, Brand Ambassadorship, Volunteer Management, Events Coordination, Event Planning, Event Management, Promotional, Modeling, Pet Sitting, Public Speaking, Social Media Marketing, Public Relations, Trade Shows, Marketing, Marketing Communications, Marketing Strategy, Social Networking, Advertising, Social Media, Customer Service, Entertainment, Music, Sales, Account Management, Facebook, Time Management, Editing, Online Marketing, Brand Development, Television, Team Building, Digital Marketing, Creative Direction

Education
Baker College of Auburn Hills   2013 — 2015
Bachelor’s Degree, Business, Management, Marketing, and Related Support Services

Rochester College   2011 — 2013
Marketing and Psychology

Rochester High   1986 — 1989
High School, General, ?

Oakland Community College
General Studies

Experience
The Suburban Collection   February 2015 - Present
360 Degree Golf   August 2005 - Present
The Suburban Collection   July 2010 - February 2015
Cintas  September 2006 - July 2009
Twin Lakes Golf and Swim Club  March 2005 - October 2005
United States Navy  October 1995 - March 2001

Skills
Sales, Golf Instruction, Account Management, Military Experience, Retail Sales, Retail Marketing, Human Resources, Quality Assurance, Customer Service, Coaching, Training, Management, Customer Retention, Inventory Management, Sales Process, Retail, Sales Management, Customer Satisfaction

Education
Central Michigan University   2006 — 2010
Bachelor of Science, Business Administration

Macomb Community College   2001 — 2003
Associates Degree, General Studies College

Romeo High School

Experience
Lafontaine Automotive Group  February 2011 - Present
The Suburban Collection   2006 - 2009
Meade Lexus  August 1989 - September 2008
Meade Lexus  1989 - 2008
Rinke Toyota   1995 - 1998
Dyna Trends   1975 - 1978

Skills
Lexus, Automotive, Sales Management, Automobile, Vehicles, Sales Process, Customer Satisfaction, Sales, New Business Development, Account Management, Customer Retention, Negotiation, Sailing, Sales Operations, Automotive Aftermarket, Dealers, Reynolds, Selling, Direct Sales, CRM, Pricing, Dealer Management, Purchasing, Profit, Team Building, Selling Skills, Marketing Strategy, Customer Service, Parts, Marketing, Retail, Sales Presentations, B2B, Inventory Management, Automotive Repair, Fleet Management, Automotive Sales..., Business Planning, Inventory Control, Deal Closure, Leadership, Business Development, Territory Development, Management

Education
University of Detroit Mercy   1972 — 1975
Sales and Marketing Operations/Marketing and Distribution Teacher Education

Northern Michigan University   1970 — 1972
Education

Experience
Szott Ford  February 2013 - January 2014
The Suburban Collection   May 2011 - May 2012
Nissan of Clarkston   November 2010 - February 2011

Skills
Automotive, Automobile, Vehicles, Sales Process, Customer Satisfaction, Customer Retention, Sales Management, Sales, Account Management, Profit, Sales Operations, Negotiation, Retail, Inventory Management, Customer Service, Marketing Strategy, Marketing, Team Building

Education
Northwood University   2006 — 2010
BBA, Marketing/Management

Experience
Golling Buick GMC   January 2015 - Present
The Suburban Collection   June 2012 - November 2014
Serra of Jackson TN   September 2010 - June 2012
Okemos Auto Collection   2007 - 2010
Victory Automotive Group  2005 - 2007
Golling Chrysler Jeep Dodge Ram   1995 - 2005
Southfield Chrysler Jeep Dodge Ram   1985 - 1995

Skills
Vehicles, Automobile, Customer Retention, Customer Satisfaction, Automotive Repair, Warranty, Operations Management, Dealers, Profit, Tires, Automotive, Dealer Management, Automotive Aftermarket, Parts, Management, Customer Service

Education
Oakland Community College   1976 — 1978
International Business, Trade, and Tax Law

Experience
The Suburban Collection   October 2013 - Present
Constellium  September 2011 - October 2013
Plastipak Packaging  April 2007 - September 2011
PricewaterhouseCoopers  April 2004 - April 2007
Universal Property Services   April 2002 - April 2004
Deloitte & Touche  December 2000 - May 2002

Skills
Microsoft Office, SAP, Financial Modeling, Accounting, Forecasting, Internal Audit, Analysis, Mergers, Mergers & Acquisitions, Manufacturing, Process Improvement, Finance, Financial Analysis, Strategic Financial..., Due Diligence, Sarbanes-Oxley Act, Financial Reporting, US GAAP, Management, Internal Controls, Financial Planning

Education
Walsh College   2004 — 2006
MBA, Accounting

Michigan State University   1997 — 2000
Bachelors of Science, Accounting

Eisenhower High School   1994 — 1997

Experience
The Suburban Collection   January 2014 - Present
Suburban Cadillac Chevrolet Saab   June 2005 - January 2014
Goodman Automotive   May 2000 - June 2005

Skills
Automotive, Vehicles, Dealers, Automotive Aftermarket, Automobile, Customer Satisfaction, Customer Retention, Sales Management, Profit, Sales Process, Team Building, Warranty, Parts, Customer Service, Inventory Management, Dealer Management, Sales, Sales Operations, Negotiation, Purchasing, Reynolds

Education
Monroe County Community College   1998 — 2000
Associate's Degree, Applied Science

Dundee High School   1993 — 1997
High School

Experience
The Suburban Collection   August 2012 - Present
The Hills Bar & Grille   March 2009 - August 2012
Detroit Red Wings  September 2008 - April 2009

Skills
Event Management, Management, Marketing, Process Scheduler, Training, Sales, Sales Management, Customer Satisfaction, Recruiting, Inventory Management, Team Building, Profit, Sales Process, Customer Retention, Retail, Account Management

Education
Oakland University   2008 — 2010
Associate's degree, Human Resources Management and Services

The Ohio State University   2006 — 2007
Associates Degree, Human Resources Management and Services

Experience
The Suburban Collection   July 2012 - Present
Alpha Delta Pi Sorority  June 2015 - July 2015
Encore the Dance Centre   September 2008 - June 2012

Skills
Project Planning, Public Speaking, Organization, Superior Work Ethic, Outstanding time..., Highly Dedicated, Active Learning, Learning Quickly, Multitasking Skills, Passion for Quality, Difficult Situations, Microsoft Office, Motivation, Creative Writing, Proficient Typing Skills, Recruiting, Greek Life, Time Management, Customer Service, Facebook, PowerPoint, Teamwork, Event Planning, Microsoft Excel, Social Media, Social Networking, Microsoft Word

Education
Oakland University   2012 — 2016
Human Resources Development

Macomb Community College   2011 — 2012

Experience
The Suburban Collection   November 2013 - Present
Astra Computer Repair   January 2009 - November 2013
B.O. Astra Management Corp   January 2004 - December 2008
University of Detroit Mercy  September 2003 - January 2004
Tekconnect Corporation  July 2003 - September 2003
MSP & H Certified Public Accountants   February 2002 - August 2002

Skills
Operating Systems, Computer Hardware, Networking, Software Installation, Microsoft Office, Cisco Routers, Wireless Networking, Windows 7, LAN Switching, Frame Relay, Point to Point, Point to Multipoint, Windows Vista, Windows XP Pro, Windows 95, Virus Removal, Java, SQL, Cisco Certified, Cisco IOS, OSPF, EIGRP, RIP, RIP Version 2, Spanning Tree, VTP, VLAN, Port Security, Microsoft Windows 98, Operating System..., Data Recovery, Hardware Deployments, Hardware Diagnostics, Microsoft Office 2007, Microsoft Office 2003, DOS, Active Directory, Microsoft Exchange, Dameware, SonicWALL

Education
University of Detroit Mercy   2002 — 2004
Bachelor of Science, Computer Information Systems, 3.96 GPA

Oakland Community College   2000 — 2002
Associate's Degree, Computer Information Systems, 3.90 GPA

Experience
Village Ford  March 2015 - Present
Hines Park Ford  February 2013 - March 2015
Hines Park Lincoln  September 2012 - February 2013
The Suburban Collection   July 2010 - October 2012
Phil Long Ford of Chapel Hills   July 2006 - June 2009
Prestige Pontiac   January 2003 - June 2004
Jim Bradley Pontiac   November 1997 - December 2002

Skills
Employee Relations, Human Resources, HRIS, Recruiting, Talent Management, Performance Management, Talent Acquisition, HR Policies, Employee Engagement, Onboarding, Benefits Administration, Employee Benefits, Deferred Compensation, Personnel Management, Team Management, Leadership Development, Organizational..., Higher Education, Customer Service, Customer Retention, Customer Engagement, Friendly Personality, Personal Development, Microsoft Office, Always Willing to Learn

Education
Colorado Technical University   2007 — 2008
Master of Business Administration (MBA), Human Resources Management and Services, 3.75

Concordia University – Ann Arbor   2001 — 2004
Bachelor of Arts (B.A.), Business Administration and Management, General, 3.4

Washtenaw Community College   1995 — 2004
Associate's degree, General Business and Accounting, 3.4

Experience
Erhard BMW of Farmington Hills   June 2015 - Present
Suburban Volvo   December 2014 - April 2015
The Suburban Collection   June 2014 - December 2014
Suburban Volvo   March 2014 - December 2014
The Suburban Collection   November 2012 - February 2014
The Suburban Collection   March 2012 - November 2012
Detroit Medical Center  November 2009 - December 2011
William Beaumont Hospital  April 2007 - November 2009
Beaumont Hospital  July 2005 - April 2007
Beaumont Hospital  September 2004 - July 2005

Skills
Union Negotiations, Kronos, Negotiation, E-Time, Word, Excel, Inventory Management, Customer Service, Microsoft Excel, Logistics, Team Leadership, Performance Management, Management, Process Scheduler, Leadership Development, Recruiting, Sales, Software Documentation, Marketing Strategy, Hiring, PowerPoint, Microsoft Office, Inventory Control, Data Entry, Sales Management, Leadership, Payroll, Microsoft Word, Purchasing, Project Management, Marketing, Process Improvement, New Business Development, Training, Interviews, Customer Retention, Customer Satisfaction, Employee Training, Team Building, Employee Relations, Time Management, Vehicles, Automotive, Account Management, Strategic Planning, Sales Process, Sales Operations, Profit, Healthcare, Pricing

Education
Oakland Community College   2001 — 2013
Business Management

Eastern Michigan University   1994 — 1995

Hazel Park High School   1992 — 1994

Experience
The Suburban Collection   November 2005 - Present
Champion Chevrolet  1999 - 2005

Skills
Automotive, Vehicles, Employee Relations, Automobile, Automotive Engineering, Continuous Improvement, Lean Manufacturing, Reynolds and Reynolds, DealerConnect, Accounting, Microsoft Excel, Dealers, Inventory Control, Automotive Aftermarket, Reynolds, Warranty, Parts, Purchasing, Customer Satisfaction, Inventory Management, Customer Retention, Team Building, Sales Process, Customer Service, Sales Management, Profit, Negotiation

Education
Eastern Michigan University   2000 — 2003
Bachelor of Science (B.S.), Elementary Education and Teaching

Experience
The Suburban Collection   June 2013 - Present
The Suburban Collection   November 2011 - June 2013
Sovereign Auto Purchasing   January 2009 - November 2011
Al Serra Auto Plaza  June 2006 - December 2006

Skills
Marketing, Customer Satisfaction, E-commerce, Sales Process, Customer Retention, Automotive, Retail, Forecasting, Budgets, Management, Automobile, CRM, Sales Management, Logistics

Education
Northwood University   2002 — 2006
BBA, Automotive Marketing Business Management

Northwood University   2002 — 2006
AUTOMOTIVE BUSINESS MANAGEMENT , AUTOMOTIVE MARKETING

Experience
Akebono Brake Corporation  January 2015 - Present
TMD Friction  September 2011 - January 2015
TMD Friction  November 2008 - September 2011
The Suburban Collection   July 2006 - November 2008
Suburban Collection  August 2004 - July 2006
The Suburban Collection   2002 - 2003

Skills
Microsoft Word, PowerPoint, Microsoft Excel, Microsoft Office, ASE Certified, Mechanical Aptitude, CNC Mill, Quality Control, Lean Manufacturing, Parts, Sales, Brake, Customer Service, Inventory Management, Vehicles, Automobile, Automotive, Automotive Aftermarket, Continuous Improvement, Automotive Repair, Retail

Education
Baker College of Auburn Hills   2011 — 2016
Working towards Bachelors, Accounting and Business/Management

Experience
The Suburban Collection   April 2014 - Present

Skills
Operations Management, Parts, Profit, Sales, Team Building, Strategic Planning, Process Improvement, Automotive, Business Process..., Management Consulting, Account Management, Customer Satisfaction, New Business Development, Customer Retention, Program Management

Education
Eastern Michigan University   1985 — 1990
Bachelor's degree, Industrial Technology/Technician

Eastern Michigan University   1985 — 1989
BS, Industrial Distribution

Experience
The Minacs Group  November 2014 - Present
Rock Connections, LLC  August 2012 - October 2014
The Pirate Ship, LLC   October 2011 - March 2013
American Signature Inc.  February 2012 - July 2012
Maxim Healthcare Services  September 2009 - February 2012
Best Buy  July 2004 - February 2012
TAC Automotive  May 2008 - July 2009
The Suburban Collection   February 2006 - June 2007

Skills
Microsoft Word, Cashiering, Training, Coaching, Computer Hardware, Customer Satisfaction, Retail Sales, Teamwork, Laptops, Loss Prevention, Retail, Computer Repair, Data Entry, Customer Service, Store Management, Microsoft Excel, Employee Training, Sales, Recruiting, Hiring, Management, Leadership, Microsoft Office, Windows, Telephone Skills, Software Installation, Team Leadership, Help Desk Support, Employee Relations, Inventory Management, Technical Support, Team Building, XP, Merchandising, Visual Merchandising, Networking, PowerPoint, Performance Management, Troubleshooting, Customer Retention, Call Centers, Inventory Control, Computer Maintenance, Access, System Administration, Customer Experience, OS X, Outlook, Windows Vista, Windows 7

Education
Macomb Community College   2009 — 2015
BA, Human Resources

Chippewa Valley High School   1999 — 2003

Experience
The Suburban Collection   August 2005 - April 2014
Various employers  March 1981 - October 2005
Four Star Investment Group   September 2002 - July 2005

Skills
Word, Excel, Microsoft Office, PowerPoint, Accounting, Inventory Management, Customer Service, Microsoft Excel, Team Building, Customer Satisfaction, Analysis, Sales, Budgets, Retail

Education
Baker College Business and Corporate Services   2006 — 2010
Associate's Degree, Accounting/CIS

Macomb Community College   1982 — 1992
Associate's Degree, Electronic Communications Service

Experience
Lafontaine Automotive Group  November 2014 - Present
Champion Auto Group  October 2014 - November 2014
Mercedes-Benz of Novi   July 2014 - August 2014
The Suburban Collection   October 2013 - July 2014
Funaholic Wear   March 2013 - 2014
PNC  April 2013 - September 2013
Dick's Sporting Goods  August 2012 - December 2012
Mid Michigan Community College  July 2011 - September 2012
Mulligan's  January 2009 - August 2011

Skills
General Motors Global..., Reynolds, Customer Service, Sales, Marketing, Leadership, Social Media Marketing, Management, Social Media, PowerPoint, Facebook, Event Planning, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Research, Teamwork, Time Management, Social Networking, Online Marketing, Advertising, Sales Process, Retail, Marketing Communications, Critical Thinking, Outlook, Business Planning, Internet Sales, Presentation Skills, Personnel Management, Active Listening, Client Rapport

Education
Northwood University - DeVos Graduate School   2014 — 2016
Master of Business Administration (MBA), Management

Northwood University   2008 — 2014
Bachelor of Business Administration (B.B.A.), Dual majors in Management and Marketing, Alumni

Mid Michigan Community College   2010 — 2012
ABA, Business, Management, Marketing, and Related Support Services

Cheboygan Area High School   2004 — 2008
High School Diploma, General education

Experience
Art Van Furniture  October 2013 - Present
The Suburban Collection   June 2010 - May 2012
Hollywood Video  May 2008 - June 2010

Skills
InDesign, Microsoft Office, Photoshop, Dance, Graphic Design, Illustrator, Event Planning, Facebook, Social Networking, Adobe Creative Suite, Organizational..., Public Speaking, Direct Sales, Leadership, Retail, Marketing, PowerPoint, Sales, Microsoft Word, Social Media, Time Management, Customer Service

Education
Eastern Michigan University   2007 — 2011

Experience
The Suburban Collection   March 2014 - Present
Estate Building Services, Estate Landscape & Gardening   November 2013 - March 2014
CR Motor Sales   February 2013 - November 2013
CLIFT BUICK GMC   January 2012 - January 2013
Estate Gardening and Landscaping / GS Wright Construction   May 2009 - December 2011
General Motors  May 1998 - May 2009
Electronic Data Systems  July 1995 - May 1998

Skills
Customer Service, Automotive, Sales, Operations Management, Customer Satisfaction, Training, Profit, Customer Retention, Vehicles, Inventory Management, Parts, Purchasing, Automotive Aftermarket, Automobile

Education
Ferris State University   1991 — 1994
BS, Finance

Experience
The Suburban Collection   July 2006 - Present

Skills
Excel and Word, Staff Training, Problem Solving

Education
Eastern Michigan University   1961 — 1964

Experience
Cummins Inc.  September 2014 - Present
Cummins Inc.  January 2014 - September 2014
Valeo  May 2013 - August 2013
The Suburban Collection   June 2012 - August 2012
Chrysler/Jeep of Ann Arbor   August 2010 - June 2012
IVS Communications   September 2009 - August 2010
Evola Music Centers   January 2007 - June 2009

Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Automotive, Pro Engineer, Product Design, Statistics, Graphic Design, Customer Service, Technical Writing, Information Technology, Team Building, Team-oriented, Team Leadership, Design of Experiments, Experimental Design, Dynamometers, CAD, Internal Combustion..., Engineering, Automotive Engineering, Automotive Products, Automotive Aftermarket, Automotive Repair, Automotive Design, Automotive Electronics, Parts, Maintenance & Repair

Education
Ferris State University   2011 — 2013
Bachelor of Applied Science (BASc), Automotive Engineering Technology/Technician

Washtenaw Community College   2007 — 2012
Associate's degree, Automotive Service Repair

Experience
Stillwell Ford   2011 - 2013
The Suburban Collection   August 2010 - January 2011

Skills
Customer Service, Quick Study, Leadership, Organizational..., Resourceful...

Education
University of Toledo   2008 — 2009
Pre-Law Studies

Lake Superior State University   2007 — 2008
Wildlife, Fish and Wildlands Science and Management

Experience
ZF Friedrichshafen  September 2014 - Present
AISIN  April 2007 - May 2014
Aisin - AWTEC USA   October 2003 - May 2014
Aisin - AWTEC USA   October 2003 - May 2014
Aisin - AWTEC USA   September 2003 - March 2007
General Motors  January 2000 - September 2003
Ford Motor Company  September 1998 - October 1999
GM - Cadillac Motor Car   February 1998 - August 1999
Suburban Pontiac/Cadillac/GMC   September 1996 - February 1998
The Suburban Collection   December 1995 - August 1996

Skills
Automotive, Vehicles, Brake, Parts, Suspension, Warranty, Automobile, On-board Diagnostics, Transmissions, Truck, Maintenance & Repair, Diesel Engine, Engineering, Engine Performance, Steering, Chassis, Automotive Electronics, Tires, Powertrain, HEV, Vehicle Maintenance, Technical Documentation, Technical Training, Customer Service, Customer Satisfaction, Data Analysis, Service Development

Education
Washtenaw Community College
Automotive Engineering Technology/Technician

Anne Arundel Community College
Emergency Medical Technology/Technician (EMT Paramedic)

Experience
Levy Restaurants  September 2011 - Present
The Suburban Collection   April 2011 - Present
suburban chrysler dodge jeep ram in troy   2011 - 2015
RightWay Automotive Credit  2011 - 2012
Kohl's Department Stores  2010 - 2011
Grosse pointe club Grosse pointe farms MI   December 1990 - December 2003

Skills
Team Building, Customer Satisfaction, Customer Service, Sales, Customer Retention, Sales Management, Sales Process, Inventory Management, Sales Operations, Automotive, Profit, Purchasing, Vehicles, New Business Development, Account Management, Leadership

Education
Macomb Community College   2004 — 2006
certificate, Hospitality Administration/Management, B+

chippew valley high school   1969 — 1973
general, B

Experience
The Suburban Collection  

Skills
Automobile, Customer Retention, Automotive Aftermarket, Automotive, Customer Satisfaction, Vehicles, Profit, Sales Process, Dealers, Account Management, Sales Operations

Education
Grand Valley State University
Bachelor's Degree