Dialogue Marketing
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Dialogue Marketing Employees
The Salvation Army January 2012 - January 2013
The Salvation Army January 2011 - January 2012
2G Digital January 2010 - January 2011
H.C.S. - Tech Team January 2008 - January 2009
Dialogue Marketing January 2005 - January 2008
Skills
Microsoft Office, Certified Audio..., Pro Tools, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Music, Entertainment, Editing, Music Production, Social Networking
Education
Atlanta Institute of Music 2013 — 2015
Certificate, Audio Engineering
Atlanta Istitute of Music and Media 2013 — 2015
Audio Engineering/Recording, Audio Recording/Engineering
Recording Institute of Detroit 2003 — 2005
Audio Engineering/Production
Hampton University
Marketing
Oakland Community College
Business Administration
Recording Institute of Detroit
Audio Engineering/Production
CKR Engineers November 2014 - Present
Hollywood Launch Provo June 2015 - August 2015
LEAD PPC July 2014 - September 2014
Imagine Ballet Theatre June 2013 - December 2013
Dialogue Marketing January 2013 - March 2013
Brigham Young University January 2012 - May 2012
Self Employed-Fine Arts 2002 - February 2012
Skills
Musical Theatre, Piano, Orchestral Music, Keyboards, Arranging, Accompaniment, Music, Composition, Music Theory, Singing, Online Data Entry, Industrial Cleaning, Professional Phone..., Administrative..., Microsoft Excel
Education
Brigham Young University 2010 — 2013
The Grove May 2014 - Present
US Navy Reserve November 2013 - Present
Olive Garden September 2013 - Present
Walmart September 2012 - May 2013
Dialogue Marketing February 2012 - August 2012
Skills
Workforce Management, Customer Retention, Data Entry, Customer Experience, Call Center Development, Customer Service, Customer Satisfaction, Call Center, Troubleshooting, Microsoft Office, Clerical, Management, Event Management, Mechanical Engineering, Digital Media, Photoshop, Photography, Cash Management, Inventory Management, Call Centers
Education
Central Michigan University 2010 — 2016
Marketing/Advertising
Mid Michigan Community College
Kelly Services November 2013 - Present
Client Relations, Customer Service Leadership in the Greater Detroit Area 2013 - Present
Dialogue Marketing August 2012 - October 2013
Dialogue Marketing March 2011 - August 2012
Entertainment Publications, LLC July 2007 - March 2011
De-Sta-Co Industries July 2000 - May 2007
Louisiana Pacific Corporation April 1996 - July 2000
Skills
Customer Service, Team Building, Operations Management, Strategic Planning, Organizational..., Call Centers, CRM, Sales Process, Leadership, Program Management, Strategy, Start-ups, Performance Management, Account Management, Sales, Selling, B2B, Management, Customer Retention, Sales Operations, Team Leadership, Product Management, Product Development, Customer Experience, Business Strategy, Lead Generation, Outsourcing, Vendor Management, Strategic Partnerships, Management Consulting, Cross-functional Team..., Customer Satisfaction, Training, Process Improvement, Direct Sales, Business Development, Manage Client..., Key Client Relationships, Client Education, Customer Service..., Customer Engagement, Customer Loyalty..., Profitability..., Business Analytics, Predictive Analytics, Revenue & Profit Growth, Contact Center..., Team Management
Education
DePauw University 1978 — 1982
BA, English
West Mountain Veterinary Hospital March 2015 - Present
Dialogue Marketing June 2013 - Present
Henderson Wheel and Warehouse June 2010 - January 2013
Pizza Hut August 2008 - August 2010
Skills
Animal Care, Content Editing, Writing, Venipuncture, Animal Restraint, Professional..., New Employee Training, IV Catheter Placement, Animal Husbandry, Microsoft Office, Surgical Assisting, Client Education
Education
Broadview University-Orem 2012 — 2014
Associate of Arts and Sciences (AAS), Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Utah Valley University 2007 — 2007
None, Gen Ed
Scout Center March 2015 - Present
Scout Industries April 2012 - Present
Rammark September 2012 - Present
Mandi Trading Co. January 2013 - August 2014
Honey & Lace January 2014 - July 2014
Vivint April 2012 - February 2013
Dialogue Marketing 2009 - 2010
Skills
Project Management, Leadership, Public Speaking, Strategic Planning, Data Analysis, Business Strategy, Social Media, Research, Sales Management, Marketing Strategy, Manufacturing Operations, Sales, Account Management, Marketing, Social Networking, Social Media Marketing
Education
Brigham Young University 2009 — 2013
Bachelor of Arts (B.A.), Philosophy
Progrexion October 2014 - Present
Flagship Financial Group January 2013 - March 2013
Convergys September 2012 - January 2013
Vivint June 2012 - August 2012
telepreformance October 2010 - June 2012
Teleperformance October 2010 - June 2012
Dialogue Marketing November 2009 - September 2010
Discover Card October 2007 - July 2009
Apx Alarms April 2007 - June 2007
Allied Barton August 2006 - January 2007
Skills
Computers, Windows, Microsoft Word, Microsoft Excel, Copying, Fax, Call Center, Customer Service, Hardware
Education
Stevens-Henager College of Business-Provo 2012 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.24
BYU-Idaho 1998 — 2002
certificate, weilding engineer
rigby highschool 1994 — 1998
generals
Idaho State University, College of Technology
Law Enforcement
PCCW Teleservices October 2014 - Present
Dialogue Marketing February 2011 - October 2014
Influent/PCCW Teleservices March 2010 - February 2011
PremierBPO January 2005 - March 2010
Minacs 2004 - 2004
Georgeson Shareholder Communications August 2000 - 2003
Source One Communications 1995 - 2003
Ruppman Marketing 1989 - 1995
Enablyx 1988 - 1989
Skills
Call Center, Global Sourcing, Business Process..., BPO, Start-ups, Outsourcing, CRM, New Business Development, Recruiting, Call Centers, Process Improvement, Solution Selling, Customer Satisfaction, Customer Experience, B2B, Sales Process, Telemarketing, Strategic Planning, Marketing, Project Management, Sales, Selling, Account Management, Leadership, Direct Sales, Team Building, Sales Operations, Operations Management, Strategy, Business Development, Management, Strategic Partnerships, Sales Management, Training, SaaS, Cross-functional Team..., Vendor Management, Customer Retention, Contract Negotiation, Budgets, Lead Generation, Salesforce.com, Entrepreneurship, Product Management, Contact Centers, P&L Management, Analysis, Workforce Management, Telecommunications, Team Leadership
Education
Bethany College 1977 — 1981
BA
Brigham Young University March 2015 - Present
Utah Valley University January 2015 - August 2015
Utah Valley University August 2012 - March 2015
Dialogue Marketing January 2012 - August 2012
Vivint April 2011 - December 2011
Utah Valley University December 2010 - April 2011
Utah Valley University August 2009 - April 2011
Handyman, 4M Maintenance May 2009 - August 2010
Outback Steakhouse International January 2008 - August 2010
The Village Bank August 2006 - May 2008
Skills
Public Speaking, Customer Service, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Social Networking, Interpersonal..., Research, Teamwork, Sales, Event Planning, Time Management, Leadership, Employer Relations, Social Media, Social Media Marketing, Strategic Vision, Vision Creation, Marketing, Recruiting, Human Resources, Hiring, Fundraising, Editing, Budgets, Customer Satisfaction, Conflict Resolution, Career Counseling, Networking, Employee Benefits, Leadership Development, Administration, Analysis, Resume Writing, Employee Relations
Education
California State University-Dominguez Hills 2013 — 2015
MA in Negotiation, Conflict Resolution & Peacebuilding
Utah Valley University 2009 — 2011
Bachelors of Science, Speech Communications, 3.78
Dixie State University 2006 — 2009
Associates of Science, 2008
Pine View high school 2000 — 2003
Wayne State University, Center for Urban Studies April 2014 - Present
N/A January 2013 - Present
Dialogue Marketing July 2013 - October 2013
Birmingham 8 Theatre June 2013 - September 2013
Zumba Mexican Grille September 2012 - September 2013
Skills
Microsoft Office, Photography, Photoshop, Video Production, Final Cut Pro, Mac OS, Facebook, Video Editing, Adobe Creative Suite, Mac
Education
Oakland Community College 2012 — 2014
University High School Academy 2008 — 2012
College for Creative Studies
Photography
Kingdom Prep Academy June 2012 - Present
Kingdom Prep Academy June 2012 - Present
Royal Oak Township Parks and Recreation April 2010 - Present
Southeast Oakland Coalition December 2010 - October 2014
University High School October 2009 - December 2010
Dialogue Marketing March 2009 - May 2009
Convergys/Onstar GM December 2007 - December 2008
Ferndale High School November 2007 - February 2008
A-1 Limousine & Car Service March 2007 - December 2007
Skills
Basketball, Coaching, Project Planning, Project Management, Social Networking, Verbal communication, Program Management, Management, Fundraising, Community Outreach, Event Planning, Training, Event Management, Nonprofits, Recruiting, Time Management, Customer Service, Microsoft Office, Program Development, Public Speaking
Education
Southeastern Louisiana University 2003 — 2006
Bachelor's degree
University of Miami 2002 — 2003
Music/Sports
Garden City Community College
Associates Degree, Liberal Arts
Garden City Community College 2001 — 2002
AA, General studies
California state university Dominguez Hills, Carson, CA
Melaleuca:The Wellness Company February 2014 - Present
BYU-Idaho January 2014 - April 2014
Dialogue Marketing October 2012 - April 2013
Stampede Pest Control June 2010 - August 2010
Nick-N-Willy's Pizza June 2009 - September 2009
"The Spot" Pizza and Arcade June 2008 - August 2008
Skills
Spanish-speaking, Customer Service, Microsoft Word, Public Speaking, Construction, Teaching, Leadership, Microsoft Excel, PowerPoint, Manual Labor, Sales, Vocalist, Theatre, Creative Writing, Spanish
Education
Brigham Young University - Idaho 2013 — 2015
Human Biology, 3.62
Eastern Arizona College 2009 — 2010
Theater and Music, 3.32
CSS Corp 2012 - 2013
Dialogue Marketing 2010 - 2011
Zija International 2009 - 2010
Skills
Italian languages, English & Spanish..., Italian, Spanish, Spanish-speaking, Foreign Languages, Translation, Multilingual, Teaching English as a..., Driving License, Business English, IT Computers, VPN, Customer Service
Education
Brigham Young University 2009 — 2013
Bachelor of Arts (BA), Italian Language and Literature
Brigham Young University - Hawaii 2006 — 2007
Brigham Young University
Certificate of Global Management, Business Administration and Management, General
Altra Industrial Motion June 2014 - Present
The Suburban Collection December 2012 - May 2014
Dialogue Marketing September 2012 - December 2012
Alcoa Fastening Systems January 2009 - April 2012
Alcoa Fastening Systems January 2005 - January 2009
PepsiCo - Pepsi Beverages Company 2003 - 2004
Skills
Employee Relations, Recruiting, Technical Recruiting, Employee Engagement, Behavioral Interviewing, Telephone Interviewing, New Hire Training, Process Improvement, Workforce Planning, workforce restructure, Strategic Negotiations, Personnel Management, Training, Policy, Performance Management, Human Resources, Employee Training, Hiring, Team Building, Customer Satisfaction, Management, Safety Management...
Education
Central Michigan University 1995 — 2000
Bachelor of Science (B.S.), Public Administration
Enterprise Holdings March 2015 - Present
Enterprise Rent-A-Car October 2014 - March 2015
Enterprise Rent-A-Car September 2014 - October 2014
Enterprise Rent-A-Car February 2014 - September 2014
Dialogue Marketing January 2014 - February 2014
InsideSales.com April 2013 - July 2013
LDS Philanthropies June 2011 - March 2013
LDS Philanthropies July 2009 - June 2011
Counterpart International April 2010 - August 2010
Skills
Public Speaking, Microsoft Office, Customer Service, Russian, Troubleshooting, Networking, Database Administration, Leadership, PowerPoint, Management, Program Management, Social Networking, Team Building, Coaching, Fundraising, Volunteer Management, Data Analysis, Sales, Salesforce.com, Business Development, Team Leadership, Training, Lead Generation, CRM
Education
Brigham Young University 2006 — 2011
BA, Russian and Business
Owens Community College 2004 — 2006
Associates, Liberal Arts
Connect Wireless January 2015 - Present
Safyrical Game Studio February 2014 - Present
CLEARLINK / US Dish May 2013 - August 2014
Skyline Event Group January 2012 - January 2013
Dialogue Marketing October 2011 - January 2012
Convergys / DirecTV Premium Sales January 2011 - September 2011
Hastings Entertainment October 2008 - June 2009
Skills
Exhibit Design, Graphic Design, Trade Show Graphics, Trade Shows, Social Media, Marketing Strategy, Relationship Marketing, Graphics, B2B Sales, B2C Sales, Telecommunication..., Sales, Brand Development
Education
Clark College 2004 — 2009
Engineering Sciences and Drafting, 3.2 GPA
Apartments.com May 2013 - Present
Dialogue Marketing March 2013 - May 2013
Dialogue Marketing October 2012 - March 2013
Next Theatre Company October 2011 - May 2012
Loyola University Chicago September 2011 - May 2012
Cision January 2011 - May 2011
Target July 2010 - May 2011
Skills
French, Cision, Social Media, Editing, Final Cut Pro, Event Planning, Social Networking, Facebook, Blogging, Research, Public Speaking, Ap Style, Mac, PowerPoint, Television, Market Research, Advertising
Education
Loyola University Chicago 2008 — 2012
B.A., Communication Studies, Art History
Low VA Rates 2014 - Present
MoneyDesktop 2013 - 2014
CLEARLINK 2012 - 2013
Dialogue Marketing 2011 - 2012
Utah Community Credit Union July 2009 - October 2010
Skills
Salesforce.com, Sales, Account Management, Lead Generation, Direct Sales, Sales Process, Selling, B2B, Cold Calling, Customer Retention, Sales Presentations, Solution Selling, Sales Operations, Strategic Partnerships, Building Relationships, Customer Experience, Customer Service, Leadership
Education
Mountainland Applied Technology College
CNA, Certified Nursing Assistant
Payson High School
Utah Valley University
still studying
BB Sold November 2013 - Present
Santaquin City February 2010 - November 2013
Brigham Young University November 2008 - December 2009
Ancestry.com November 2006 - November 2008
Performance Engineering and Surveying August 2005 - September 2007
Brookie Architecture and Planning April 2005 - August 2005
Dialogue Marketing September 2004 - April 2005
Skills
Land Use Planning, Site Layout, Cost Estimating, ArcGIS, AutoCAD/Civil 3D, Microsoft Excel, Microsoft Word, PowerPoint, Spatial Analysis, Zoning Code, Scenario Planning, SketchUp, InDesign, Modeling, Technical Writing, Hazards Planning, Project Planning, Research, Project Bidding, Conditional Use Permits, Website design
Education
University of Utah - David Eccles School of Business 2014 — 2016
Masters of Real Estate Development
Brigham Young University 2007 — 2009
Bachelor of Science (BS), Geography - Rural, Urban and Environmental Planning, 3.83
Utah Valley University 2004 — 2006
Drafting Technology
Walmart April 2015 - Present
Alpine School District August 2014 - January 2015
Dialogue Marketing March 2012 - June 2012
Walmart April 2011 - April 2012
Rhumbi Island Grill February 2011 - April 2011
Savers April 2010 - February 2011
Skills
Cashiering, Waitressing, Customer Service, Hair Cutting, Hair Care, Gel Nails, Nail Care, Creative Arts, Leadership, Managed Money, Friendly Personality, Microsoft Basic, Acrylic Painting, Sketching, Skin Care, Fast-paced, Strategy, Creative Problem Solving, VMware, Cash Register, Time Management, Sales, Phone Etiquette, Retail Sales, Makeup Artistry, Cosmetology, Childcare, Drawing, Work Well Independently, Close Attention to...
Education
Mandalyn Academy 2013 — 2015
Cosmetology, Barber/Styling, and Nail Instructor. As well as Permanent Cosmetics.
Utah Valley University 2010 — 2012
Dance
Charisma dance studio 2008 — 2009
N/A, Hip hop dance
Waste Management March 2015 - Present
VW Credit, Inc. May 2014 - January 2015
Dialogue Marketing January 2014 - May 2014
Shore Mortgage July 2013 - January 2014
North American Bancard August 2010 - July 2013
Asset Acceptance June 2009 - July 2010
Convergys/OnStar April 2007 - October 2008
Comcast Cable March 2003 - February 2007
Skills
Excellent written and..., highly customer focused, detailed oriented, information technology..., Creative Problem Solving, leadership and..., junior l level managemen, goal driven, Call Centers, Customer Service, Loans, Customer Retention, Time Management, Team Leadership, People-oriented, Teamwork, Self-driven, Telephone Skills, Sales, Team-oriented, Troubleshooting, Customer Satisfaction, Banking, Leadership, Training, Sales Presentations, Customer Support, Software Installation, Marketing, Goal Oriented, Invoicing, Management, Sales Process
Education
Baker College of Clinton Township 2007 — 2014
N/A, Business, Management, Marketing, and Related Support Services, 3.0
Fathead November 2013 - Present
Dialogue Marketing October 2012 - October 2013
Michigan State University September 2011 - October 2012
Skills
Press Releases, Social Media, Email Marketing, SEO, Copywriting, Marketing Material..., Content Management, AP Style, HTML, Microsoft Office, Mac and Windows OS, Advertising, Marketing Communications, InDesign, Photoshop
Education
Michigan State University 2007 — 2011
Bachelor of Arts, Advertising
Mason High School 2003 — 2007
Diploma
Nu-Era Maintenance June 2015 - Present
The Children's Place November 2013 - September 2015
EXPRESS March 2015 - August 2015
McLaren Oakland April 2013 - May 2014
Dialogue Marketing December 2009 - May 2012
Doctors' Hospital January 2008 - June 2009
United Healthcare Group Recruitment Services January 2002 - May 2002
Bass Pro Shops September 1998 - June 2001
Skills
Call Center, Team Building, Leadership, Workforce Management, CRM, Clerical Skills, Telemarketing, Telephone Skills, Data Entry, Forecasting, Cashiering, Time Management, Teamwork, HIPAA, Customer Service, Appointment Scheduling, Project Planning, Spreadsheets, Light Housekeeping, Call Centers, Medicare, Receptionist Duties, Customer Retention, Customer Satisfaction, Filing, Insurance, Sales, Process Scheduler, Customer Experience, Outlook, Inbound Marketing, Microsoft Excel, Phone Etiquette, Switchboard Operator, Employee Training, Team Leadership, Telephone Reception, Clerical Work, Call Center Development, Coaching, Employee Relations, Data Analysis, Medical Assisting, Cashiers, Fax, Medical Records, ICD-9, CPT, Process Improvement, Training
Education
Baker College of Auburn Hills 2005 — 2007
Medical/Clinical Assistant
Kettering high school
Diploma, Child Development
Dialogue Marketing April 2012 - Present
Snelling Staffing Services October 2011 - March 2012
Skills
Legal Assistance, Customer Service, Marketing Communications
Education
Macomb Community College 2012 — 2015
Criminal Justice, Criminal Justice/Law Enforcement Administration, Under Graduate
Dialogue Marketing February 2010 - Present
Ra RA's Sweets January 2007 - October 2010
Education
Oakland Community College 2008 — 2009
Business Administration and Management, General
Plaid Social Labs June 2013 - Present
Dialogue Marketing January 2013 - Present
Stephen Hales Creative, Inc. August 2012 - December 2012
Brigham Young University August 2011 - December 2012
Leadgenix May 2009 - January 2010
Utah State University September 2008 - April 2009
Utah State University, Student Alumni Association May 2008 - April 2009
Dillards May 2008 - August 2008
East Millcreek Recreation Center June 2007 - August 2007
Dan Jones and Associates August 2006 - August 2007
Skills
Blogging, Public Speaking, SEO, Social Media, Advertising, Social Media Marketing, Facebook, Press Releases, Adobe Creative Suite, Public Relations, Social Networking, Editing, Copywriting, Training
Education
Brigham Young University 2009 — 2012
Bachelor of Arts (B.A.), Communications, Advertising
Utah State University 2007 — 2009
Public Relations
Tata Consultancy Services July 2011 - Present
Dialogue Marketing January 2011 - June 2011
Marseon,Inc January 2009 - June 2011
Mascon Global Limited June 2007 - December 2008
Ford Motor Company / 4-Serv January 2000 - May 2007
Skills
IT Strategy, Infrastructure, Cloud Computing, IT Service Management, ITIL, Service Delivery, Outsourcing, IT Management, Solution Architecture, Vendor Management, Big Data, IT Operations, Enterprise Architecture, SaaS, SDLC, Pre-sales, Data Center, Disaster Recovery, PMP, Enterprise Software, Integration, Information Technology, System Deployment, Unix, Business Intelligence, Program Management
Education
Sri Krishnadevaraya University 1988 — 1990
MBA, Marketing and Systems Manangement
Jawaharlal Nehru Technological University 1982 — 1986
B.Tech, Electronics & Tele Communications
Greener Equity January 2015 - Present
Association of Mormon Counselors and Psychotherapists November 2013 - Present
Brigham Young University May 2010 - September 2013
BYU Athletic Deparment August 2012 - December 2012
Dialogue Marketing July 2012 - October 2012
Iron One Painting 2004 - 2006
Skills
Economics, Econometrics, Video Editing, Final Cut Pro, Microsoft Excel, Microsoft Word, PowerPoint, Stata, Apple Motion, Basic VBA, Fundraising, WordPress
Education
Brigham Young University 2007 — 2014
BS, Economics
Apollo Education Group November 2013 - Present
Arizona Public Service (APS) June 2013 - September 2013
Aditya Birla Minacs December 2012 - March 2013
University of Detroit Mercy Dental School 2011 - 2011
Dialogue Marketing March 2010 - December 2010
Detroit Golf Club May 2003 - November 2010
Skills
Computer Hardware, XP, Windows 7, Troubleshooting, Disaster Recovery, Windows XP, Customer Service
Education
Focus-Hope Information Technologies Center 2012 — 2012
Customer Service Support/Communications&Profesional Development
University of Detroit Mercy 2007 — 2011
Bachelor's degree, Computer/Information Technology Administration and Management*
Nextdoor Campaign organizer/Southwest DetroitObama for America2012 - 2013
Dialogue Marketing September 2011 - September 2012
Skills
Licensed Life & Health..., Certified Business..., Hippa Certified, Microsoft Office..., Customer Service, Team Building, Phone Etiquette, Marketing, Marketing Communications, New Business Development, Business Development, Business Process..., Business Process, Small Business, HIPAA, Insurance, Selling, Medicare
Education
Baker College of Allen Park 2013 — 2015
Associate's degree, Business, Management, Marketing, and Related Support Services
WCCC 2006 — 2007
Progress
Western Internation High School 2001 — 2005
Wayne County Community College District
Feeling the Healing Massage August 2013 - Present
Dialogue Marketing March 2012 - January 2013
FloBridge Group January 2010 - September 2010
H&R Block January 2009 - April 2010
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Customer Retention, Outlook, Telephone Skills, Workforce Management, Troubleshooting, Microsoft Excel, Microsoft Office, Team Leadership
Education
Mott Community College 2014 — 2017
Utah College of Massage Therapy Lindon Utah 2013 — 2013
Licentiate degree, Massage Therapy/Therapeutic Massage
Dialog Direct January 2014 - Present
Techrim ITE 2004 - Present
Dialogue Marketing August 2001 - December 2013
CU Student Choice May 2008 - April 2011
Digital Dialogue / Total Member Care 1999 - April 2011
PSCU Financial Services 2007 - 2011
Maxxar 1995 - 1999
Citicorp 1995 - 1997
Skills
Call Center, Strategic Planning, CRM, Team Building, Marketing Strategy, Financial Services, Strategic Partnerships, Business Development, Strategy, Sales, Account Management, Call Centers, Outsourcing, Analytics, Business Intelligence, Telecommunications, Management, Leadership, Sales Management, New Business Development, Analysis, E-commerce, Selling, Process Improvement, Product Management, Program Management, Start-ups, Recruiting, Cross-functional Team..., SaaS, Entrepreneurship, Marketing
Education
Northwestern University
Master's degree, Predictive Analytics
University of Wisconsin-Madison 2003 — 2004
Master, Finance
John Carroll University
Bachelor, Marketing
dialogue marketing October 2014 - Present
Education
Central Michigan University 2012 — 2014
Bachelor's degree, Marketing
Wayne State University 2007 — 2011
Incompleted, Computer Science
United Road Services March 2011 - Present
Dialogue Marketing June 2009 - February 2011
Standard Distribution Co. October 2008 - March 2009
Godfather's Pizza June 2007 - March 2009
Skills
Transportation, Customer Service, Operations Management, Team Building, Microsoft Office, Trucking, Logistics, Shipping, Inventory Management, Freight, LTL, Transportation..., Process Improvement, Payroll, Customer Satisfaction, Warehousing, Microsoft Excel, Sales, Process Scheduler, Supply Chain Management, 3PL
Education
Hawkeye Community College 2005 — 2006
Civil And Construction Engineering Technology
Skin Perfection November 2014 - Present
Canon Business Process Services, Inc. January 2013 - Present
Hockeytown Cafe July 2012 - June 2013
SAMs Club September 2012 - November 2012
Dialogue Marketing June 2010 - November 2012
Skills
Written & Verbal..., Customer Service, Always Punctual, Telephone Skills, Cashiering, Phone Etiquette, Data Entry, Clerical Skills, Administrative..., Training, Call Centers, Employee Training, Microsoft Word, Microsoft Office 2007, Time Management, Payroll, Human Resources, Filing, Interviews, Recruiting
Education
Baker College of Clinton Township 2009 — 2013
Associate of Business, Human Resources Management/Personnel Administration, General
The Fairytale Character Company May 2014 - Present
Cracker Barrel April 2014 - Present
Ohana Chiropractic February 2014 - Present
Intermountain Staffing September 2013 - Present
Lionbridge August 2013 - Present
Dialogue Marketing October 2012 - August 2013
Safe N Sound Swimming April 2012 - August 2012
Eastern Washington University January 2010 - January 2012
Bellevue College November 2007 - August 2009
Skills
Art, Swim Instruction, Creative Writing, Photoshop, Microsoft Office, Front Office, Internet, Phone Skills, Childcare, Telephone Skills, Critical Thinking, Training, Teamwork, Customer Service, Public Speaking
Education
Eastern Washington University 2010 — 2012
Bachelor’s Degree, Psychology
Bellevue College 2007 — 2009
Associate’s Degree, General Studies
EMC April 2015 - Present
Dialog Direct July 2012 - April 2015
Dialogue Marketing February 2012 - July 2012
Dialogue Marketing June 2011 - February 2012
Dialogue Marketing June 2010 - June 2011
Dialogue Marketing August 2009 - June 2010
Brigham Young University 2008 - 2009
Whirlpool Corporation 2007 - 2007
Skills
Operations Management, Project Management, Analysis, Leadership, Workforce Management, Process Improvement, Teamwork, Team Leadership, Leadership Development, Coaching, Data Analysis, Microsoft Office, Recruiting, Quality Assurance, Customer Service, Customer Satisfaction, Sales, Employee Engagement, Sales Operations, BPO, Call Centers, Teaching, IEX, Forecasting, Customer Experience, Start-ups, Customer Retention, Statistics, Hiring, Spanish, Conflict Management, Knowledge Management, Delegation, Microsoft Excel, Public Speaking, •Operations Management, •Employee Development, Empowerment, Data Entry, Training & Development, Management, Training
Education
University of Utah - David Eccles School of Business 2012 — 2014
Master of Business Administration (MBA)
Brigham Young University 2005 — 2009
B.A, Communications; Communication Studies
Intermountain Healthcare October 2014 - Present
Intermountain Healthcare April 2013 - October 2014
Dialogue Marketing August 2012 - April 2013
Dialogue Marketing April 2012 - August 2012
Utah State Tax Commission - Motor Vehicle Enforcement Division June 2011 - September 2011
Skills Fitness May 2010 - August 2010
The Groove Dance Studio August 2005 - August 2010
Skills
Talent Management, Talent Acquisition, Organizational..., Onboarding, Recruiting, Leadership Development, Human Resources, Employee Relations, Employee Benefits, Applicant Tracking..., Performance Management, Interviews, Resume Writing, Conflict Resolution, Employee Training, New Hire Orientations, Time Management, Leadership, Social Networking, Training, Hiring, Benefits Administration, College Recruiting, Personnel Management, Workforce Planning, HRIS
Education
Brigham Young University 2009 — 2013
Bachelor of Science (BS), Business Management, OB/HR emphasis, Statistics Minor
Woods Cross High School 2006 — 2009
High School, 4.0/4.0
Seniors Helping Seniors - Michigan April 2014 - Present
Seniors Helping Seniors-Michigan April 2014 - Present
Mary Kay Cosmetics March 2014 - Present
Jennifer Wyatts Caregiver and Companion Services August 2013 - Present
Dialogue Marketing July 2013 - July 2013
Trillium HomeCare January 2013 - March 2013
Michigan Shifting Gears September 2012 - October 2012
Farmington Community Library April 2012 - August 2012
Borders Books February 1993 - September 2011
West Bloomfield Township Public Library April 2005 - February 2011
Skills
Customer Service, Customer Engagement, Customer Satisfaction, Community Building, Achieving Sales Goals, Customer Relations, Customer Centered, Expert Sales..., Team Focused, Proactive, Active Listener, Merchandising, Team Building, Public Speaking, Career Advising, Mentoring, Employee Counseling, Facilitator, Support Groups, Internet Research, Online research, Retail, Teaching, Career Counseling, Books, Adult Fiction, Cashiering, Hiring, Interviews, Employee Training, Sales, Leadership, Event Planning, Social Networking
Education
Wayne State University 1980 — 1984
Master of Arts, Guidance and Counseling, 3.0
Oakland University 1976 — 1978
Bachelor of Science, Human Resources Development, 3.0
Oakland Community College 1974 — 1975
Two years worth of credits towards a bachelors degree., Mental Health, 3.5
Dialogue Marketing March 2014 - Present
American Express Business Travel February 2007 - July 2009
Stillman Law Office February 2006 - August 2006
United Airlines April 2005 - February 2006
Comerica Bank October 2004 - April 2005
Prayer & Praise Ministries April 2003 - December 2004
Wal-Mart May 2001 - April 2003
Bon Secours Hospital June 1998 - January 2000
Education
Baker College Business and Corporate Services 2009 — 2012
Baker College. Health Information Technology
Henry Ford Community College
CM, Health Information Technology; Pathology; English, Political Science, Psychology
Marygrove College August 2013 - May 2015
Dialogue Marketing May 2012 - August 2013
Eppley Institute for Parks and Public Lands August 2008 - July 2011
Center for Student Leadership Development - Indiana University 2007 - 2008
Wayne County Michigan November 2005 - August 2007
Skills
Leadership, Public Speaking, Community Outreach, Customer Service, Leadership Development, Research, Team Building, Event Planning, Social Media, Coaching, Nonprofits, Project Management, Organizational..., Fundraising, Non-profits, Volunteer Management, Training, Microsoft Office, Instructional Design, Articulate Storyline, Adobe Captivate, NetSuite, Microsoft Dynamics, Account Management, Social Networking, Higher Education, Team Leadership, PowerPoint, Program Management, Time Management, Employee Training, Teaching, Event Management, Program Development, Marketing, Management, Strategic Planning, Editing, Budgets, Captivate
Education
Indiana University Bloomington 2007 — 2009
M.S., Recreation
Wayne State University 2001 — 2005
B.A., Political Science
Quicken Loans May 2014 - Present
Self Employee August 2004 - Present
Aerotek at Quicken Loans March 2013 - May 2014
Dialogue Marketing October 2012 - March 2013
Meridian Charter Township May 2012 - August 2012
Macy's March 2011 - April 2012
Michigan State University Upward Bound March 2010 - October 2011
MSU Union October 2008 - March 2010
National Society of Black Engineers September 2008 - September 2008
Gleaners Food Bank December 2007 - May 2008
Education
Michigan State University 2008 — 2012
Bachelor of Science, Media and Communication Technology
Nationstar Mortgage October 2014 - Present
Dialogue Marketing May 2011 - May 2015
Nationstar Mortgage December 2013 - October 2014
Survey Sampling International July 2012 - December 2013
Dialogue Marketing September 2010 - May 2011
Dialogue Marketing December 2009 - September 2010
Brigham Young University September 2006 - August 2009
Skills
Econometrics, Economics, Data Analysis, Linear Regression, Workforce Planning, Workforce Management, Predictive Dialers, Multivariate Analysis, Excel, VBA, R, Stata, Forecasting, Microsoft Excel, Microsoft SQL Server, Tableau, Vertica, Customer Service, Call Centers, Management, Analytics, SQL, Customer Satisfaction, Analysis, Access, Time Management, Statistics, Business Strategy, Customer Experience, Process Improvement, Python
Education
Brigham Young University 2003 — 2009
Bachelor's, Economics
Physician Assistant Student August 2013 - Present
PDI, Inc. 2012 - August 2013
Dialogue Marketing 2010 - 2012
MEDA / MedPointe Pharmaceuticals 2005 - 2011
inVentiv Health 2004 - 2005
Allied Waste 2004 - 2004
MarketStar 2002 - 2004
Skills
B2B, Territory, Channel, Consultative Selling, Direct Sales, Outsourcing, Marketing Strategy, Strategic Partnerships, Strategic Planning, Negotiation, Contract Negotiation, Sales, Salesforce.com, Account Management, Business Development, Business Planning, CRM, Cold Calling, Leadership, Managed Care, New Business Development, Product Launch, Sales Management, Sales Operations, Sales Presentations, Sales Process, Selling, Training
Education
Idaho State University 2013 — 2015
Master of Science (M.S.), Physician Assistant
Weber State University 1998 — 2003
BA, Marketing/Sales
Angelina's Hair Candy January 2012 - Present
United Way of Washtenaw County July 2007 - January 2012
Hyundai Kia Technical Center (HATCI) December 2005 - August 2007
Ford Motor Company December 2004 - December 2005
Mitsubishi Motors R&D of America March 2001 - December 2004
Dialogue Marketing July 1998 - January 2002
Skills
Customer Service, Strategic Thinking, Volunteer Management, Strategic Planning, Email Marketing, Marketing Communications, Event Planning, Project Planning, Marketing, Non-profits, Budgets, Public Relations, Public Speaking, Social Media, Fundraising, Management, Project Management, Internal Communications, Community Outreach, Nonprofits, Leadership Development
Education
Eastern Michigan University 2002 — 2004
Gabriel Richard
Central Transport May 2010 - September 2011
Dialogue Marketing June 2006 - March 2009
Education
University of Michigan-Dearborn 2009 — 2011
BBA, Supply Chain Management
Henry Ford Community College 2006 — 2009
Associates, Business
Oakland Comminty College September 2012 - November 2013
Dialogue Marketing August 2008 - February 2011
La Dolce Vita May 2007 - December 2007
Byers Wrecking Service January 2007 - July 2007
Bruce Eberle and Associates 2002 - 2005
EDS 1998 - 2001
Education
Ferris State University 2015 — 2016
Bachelor's Degree, Criminal Justice and Corrections
Oakland Community College 2012 — 2015
Associate's Degree, General Studies
Heritage Institute-Manassas 2005 — 2006
Massage Therapy/Therapeutic Massage
Lansing Community College 1994 — 1996
Photography
J. Hennings Ventures April 2015 - Present
Grand Central Entertainment January 2004 - Present
Own the Key June 2014 - March 2015
Dialogue Marketing September 2013 - June 2014
Dialogue Marketing April 2011 - September 2013
Dialogue Marketing November 2010 - April 2011
Dialogue Marketing March 2010 - November 2010
Dialogue Marketing December 2009 - March 2010
Six Degrees Magazine June 2009 - October 2009
LSJ Marketing October 2008 - June 2009
Skills
Call Centers, Sales, Coaching, Leadership, Customer Experience, Call Center, Customer Service, Customer Retention, Outsourcing, Team Building, Customer Satisfaction, Team Leadership, Telemarketing, Account Management, Lead Generation, Management, CRM, Process Improvement, New Business Development, Microsoft Office, Team Management, Workforce Management, BPO, Leadership Development, Sales Management, Training, Call Center Development, B2B, Operations Management, Salesforce.com, Telecommunications, Strategy, Solution Selling, Start-ups, Contact Centers, IEX, I3, Call Center..., Operational Planning, Contact Center..., International Sales, Velocity, Start-up Ventures, Entrepreneurship, Sales Operations, New Venture Development
Education
Oakland Community College
Southfield High School
Wanye State University
Auto Club South July 2009 - Present
Liberty National April 2009 - July 2009
Dialogue Marketing November 2006 - April 2009
Dialogue Marketing 2009 - 2009
The Drain & Sewer Co January 2004 - July 2008
Pre'se 1998 - 2000
Education
Axia College 2006 — 2008
ASSOC, Bussiness
Eckerd College 1998 — 2000
Flagstar Bank May 2013 - September 2015
Dialogue Marketing October 2011 - May 2013
Dialogue Marketing April 2010 - October 2011
Dialogue Marketing March 2009 - April 2010
Dialogue Marketing February 2008 - March 2009
Dialogue Marketing December 2006 - February 2008
Skills
Call Center, Workforce Management, BPO, Team Leadership, Call Centers, Training, Performance Management, Program Management, Leadership, Operations Management, Customer Experience, Project Planning, Team Building, Leadership Development, Quality Assurance, Management, Process Improvement, Customer Service, Recruiting, Customer Satisfaction, Human Resources, Sales, Outsourcing, Vendor Management, Telecommunications, Customer Retention, Call Center Development, Account Management, Employee Training, Coaching, CRM, Team Management, Cross-functional Team..., Business Process..., Inbound Marketing, Sales Operations, Salesforce.com, Telemarketing, Forecasting, IEX, Strategy, Budgets, Lead Generation
Education
Eastern Michigan University 2015 — 2017
Music Therapy/Therapist
Oakland University 2001 — 2006
Choral Music Education
Beaumont Health System December 2014 - Present
Beaumont Health System October 2013 - December 2014
Accelion Health December 2011 - September 2013
Phi Phi Zeta House Corporation October 2008 - January 2012
Dialogue Marketing October 2011 - December 2011
Robert Half Management Resources 2011 - 2011
RDH Investments - Blue Water Engraving & Rubber Stamps September 2007 - April 2010
RDH Investments - International Minute Press, R.O. July 2002 - September 2007
Applied Tech Industries 1994 - 2001
Skills
Financial Analysis, Continuous Improvement, Lean Manufacturing, Plant Operations, Process Improvement, Strategic Planning, Business Strategy, Mergers, Strategy, Budgets, Start-ups, Business Development, Capital Budgeting, Cost Benefit, Financial Modeling, Change Management, Business Planning, Finance, Forecasting, Negotiation, Analysis, Project Planning, Mergers & Acquisitions, Product Development, Management
Education
Walsh College of Accountancy and Business Administration 2010 — 2011
MBA & MSF, Finance
Michigan Technological University 1994 — 1998
Chemical Engineering
Michigan Steel Strapping September 2009 - Present
Meijer June 2007 - October 2009
Dialogue Marketing September 2005 - September 2006
Education
Baker College Center for Graduate Studies 2008 — 2012
Management
Doba August 2013 - Present
DropShip Commerce November 2011 - August 2013
Doba July 2004 - January 2012
Dialogue Marketing 2003 - 2004
Marketing Ally 2000 - 2003
Skills
Leadership, Leadership Development, Apache, PHP, Linux, Software Development, MySQL, LAMP, E-commerce, SaaS, Web Development, Amazon Web Services..., Zend Framework, Bash, Web Services, Open Source, Solr, Engineering Management, Linux System..., XML, JSON, Web Applications, Cloud Computing, Git, Vim, Software Engineering, Python, Scrum, Object Oriented Design, OOP, User Interface, APIs, Xen, REST, HTML, MongoDB, JavaScript, Microsoft SQL Server
Education
Brigham Young University 1997 — 2001
None, Computer Science
Provo High School 1994 — 1997
Diploma
Trizon LLC August 2014 - Present
Dialogue Marketing December 2013 - June 2014
Response Marketing Group March 2013 - September 2013
Survey Sampling International September 2011 - March 2013
Skills
Social Media, Historical Writing, Chicago Manual of Style, Primary source analysis, Secondary source..., Customer Service, Research, Market Research, Account Management, Leadership, Editing, Microfilm, Microfiche, PowerPoint, Microsoft Word, Microsoft Office, Training, Facebook, Historiography, Sales, MLA Style
Education
Arizona State University 2015 — 2017
Master of Arts (MA), Liberal Studies, emphases in Gender, Culture, & Religion
Utah Valley University 2007 — 2013
Bachelor of Arts (BA), History, emphasis in General History
Conestoga High School 2002 — 2003
High School Diploma, 3.2 GPA
Plano West Senior High School 2001 — 2002
Jasper High School 1999 — 2001
Keller Williams Northville Market Center 2013 - Present
GreenLinks LLC June 2012 - Present
Landry's Restaurants 2011 - Present
Keller Williams Northville Market Center 2013 - 2014
Dialogue Marketing June 2008 - April 2009
Skills
Investment Properties, Leadership, Team Building, Negotiation, Commercial Real Estate, Residential Homes, Sales, Real Estate, Marketing, Selling, Sellers, Property Management, Relocation, Foreclosures, Single Family Homes
Education
Middleton Real Estate Training 2012 — 2012
Real Estate Salesperson License, Real Estate
Albany State University 2006 — 2007
Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing, 3.2
ERI Economic Research Institute June 2015 - Present
Young Living Essential Oils April 2014 - August 2014
Dialogue Marketing September 2013 - April 2014
Brigham Young University 2009 - 2009
Skills
Child Development, Childcare, Experience Working with..., Pet Care, Computer Proficiency, Music, Food Preparation, Cashiering, Custodial Services, Teamwork, Customer Service, Phone Etiquette, Intelligence, Efficiency, Multi Tasking, Some Spanish, Friendly Personality, Loyalty, Dependability, Microsoft Word, Social Media, Training, Outlook, Social Networking
Education
Brigham Young University 2006 — 2010
Bachelor's of Science, Marriage, Family, and Human Development
Secure Investors Group, Inc. July 2015 - Present
Dialogue Marketing September 2014 - March 2015
River City Benefit Designs April 2013 - July 2013
BWB Insurance Agency April 2012 - March 2013
Allstate Insurance October 2011 - February 2012
BWB Agency September 2008 - January 2010
Skills
Inside Sales, Customer Service, Teamwork, Insurance, Sales Management, Call Centers, Microsoft Excel, Outlook, Microsoft Office, Microsoft Word
Education
Argosy University-Phoenix Online Division 2013 — 2015
Master of Business Administration (M.B.A.)
Grand Canyon University 2008 — 2011
Bachelor of Science, Applied Management
Mt. Eden High School 1985 — 1990
High School Diploma, General Studies
Eagle Mountain Public Library January 2015 - Present
Chilcott Household June 2011 - January 2015
Dialogue Marketing November 2012 - February 2013
Utah Valley University August 2008 - May 2010
Skills
Customer Satisfaction, Telephony, Networking, Telemarketing, Microsoft Office, Telephone Skills, Sales, Blogging, Time Management, Training, Social Networking, Mental Health, Public Speaking, Leadership, Interviews, Event Planning, Teamwork, Nonprofits, Tutoring, Facebook, Editing, Critical Thinking, Photography, Teaching, Administrative..., Fundraising, Budgets, PowerPoint, Customer Service, Social Media
Education
Utah Valley University 2004 — 2009
Associate of Arts (A.A.), University Studies
AmeriTech College-Provo 2003 — 2004
Technical, Medical/Clinical Assistant
Timpanogos High School 1997 — 2001
Farmers Insurance April 2014 - Present
Dialogue Marketing January 2012 - April 2014
Skills
Customer Service, Training, PowerPoint, Microsoft Excel, Marketing, Microsoft Word, Public Speaking, Product Marketing, Business Development, Coaching, Teamwork, Insurance, Spanish, Team Building, Microsoft Office, Sales, Sales Management, Leadership
Education
Brigham Young University 2007 — 2011
BA in History, History
Brigham Young University 2007 — 2011
Bachelor of Arts in History, History
EY September 2013 - Present
Academic Support Office August 2012 - May 2013
Ernst & Young June 2012 - August 2012
Dialogue Marketing January 2012 - May 2012
Squire July 2011 - December 2011
Conferences and Workshops November 2010 - August 2011
Missionary Training Center August 2009 - August 2010
Skills
Accounting, Microsoft Excel, Auditing, Microsoft Office, GAAP, PowerPoint, Microsoft Word, Bookkeeping, Budgets, Financial Accounting, Financial Reporting, Financial Analysis, US GAAP, Internal Controls, Tax Preparation, Finance, Financial Statements
Education
Brigham Young University 2012 — 2013
Masters of Accountancy, Professional Stem, Auditing
Brigham Young University 2006 — 2013
Bachelor of Science (B.S.), Accounting
Mountain View High School 2003 — 2006
H.S. Diploma
Brent Brown Toyota September 2015 - Present
Dialog Direct July 2015 - September 2015
Dialog Direct January 2015 - July 2015
Dialogue Marketing September 2014 - December 2014
Northwestern Mutual April 2013 - June 2014
Playboy Enterprises, Inc. March 2010 - December 2012
Altera Realty February 2012 - July 2012
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Leadership, Management, Public Speaking, Insurance
Education
Moorpark College 2010 — 2012
High Tech Los Angeles (High School) 2006 — 2010
Dialogue Marketing April 2010 - September 2010
Blockbuster November 2009 - December 2009
Comerica Bank February 2001 - May 2001
National City Bank January 2000 - August 2000
Starbucks Coffee February 1999 - January 2000
Skills
Customer Service, Computer Repair, Microsoft Word, Microsoft Office, Microsoft Excel, Windows 7, Computer Hardware, Windows, HTML, Data Entry, Strategic Planning, Web Development, Outlook, Teamwork, Customer Satisfaction, Team-oriented, Time Management, Filing, PowerPoint, Customer Experience
Education
Wayne State University School of Social Work 2015 — 2016
Master of Social Work (M.S.W.), Social Work, Post Graduate
Wayne State University School of Social Work 2012 — 2014
Bachelor of Social Work, Social Work, Graduated
Macomb Community College 2010 — 2013
Associate of Arts (AA), Social work and Child Psychology
Milford High School 1995 — 1999
Diploma, college prep
Aero Communications Inc. July 2014 - Present
Aero Communications Inc. September 2013 - July 2014
Captain Nemo's Romulus June 2011 - September 2013
POBLO 2010 - 2011
Dialogue Marketing 2007 - 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Google Docs, Facebook, YouTube, Research, Writing, Creative Writing, Technical Writing, Speech Writing, Reading, Reading Comprehension, Critical Thinking, Tumblr, Customer Service, Social Media, Food & Beverage, Microsoft Office, Organization, Proofreading, Quality Management, Quality Control, Public Speaking, Spreadsheets, Typing, WordPress, Windows, Youth Work, Training, Leadership, Social Networking, Blogging, Phone Etiquette, Editing, Telecommunications, Receptionist Duties, 10 Key, Data Entry, Human Resources, Telephone Skills, AP Style
Education
Eastern Michigan University 2007 — 2013
Bachelor of Science (B.S.), Language, Literature, and Writing
The Chamber of Commerce Hawaii January 2013 - May 2015
Dialogue Marketing May 2012 - August 2012
Morning Singer/Mesa Verde Trading Co. May 2011 - August 2011
United States Air Force May 2009 - August 2010
PetSmart May 2008 - December 2008
Busch Gardens Williamsburg February 2004 - August 2007
Skills
Public Speaking, Microsoft Office, PowerPoint, Project Planning, Typing, Phones, Editing, Writing, 10 Key, Outlook, Photoshop, Microsoft Publisher, Data Entry, CC Assist, Research, Microsoft Excel, Microsoft Word, Customer Service, Vendor Management, Management, Team Leadership, Program Management, Sales, Project Management
Education
Brigham Young University 2006 — 2012
English, Liberal Arts and Sciences, General Studies and Humanities, 3.2
Independent Contractor January 2006 - Present
Chase November 2014 - June 2015
BMO Harris Bank January 2013 - March 2014
Roosevelt University Writing Center September 2012 - January 2013
Roosevelt University October 2012 - December 2012
Chicago Public Schools September 2012 - December 2012
Dialogue Marketing August 2010 - January 2011
Marygrove College Communications and Marketing Office January 2010 - June 2010
Marygrove College Residence Hall August 2009 - May 2010
Marygrove College October 2005 - May 2010
Skills
Community Outreach, Editing, Event Planning, Public Speaking, Social Media, Non-profits, Teaching, Facebook, Public Relations, Fundraising, PowerPoint, Research, Press Releases, Blogging, Microsoft Office, Nonprofits, Data Entry, Advertising, Leadership, Customer Service, Microsoft Word, Higher Education, Social Networking, Microsoft Excel
Education
Moody Theological Seminary 2015 — 2017
Roosevelt University 2012 — 2014
Master of Science (MS), Journalism
Marygrove College 2005 — 2012
BA English, Professional Communications, 3.3 Grade Point Average on 4.0 Scale
Home Schooled 1994 — 2005
Quicken Loans July 2015 - Present
Detroit Dog Rescue July 2015 - Present
PSCU Financial Services May 2011 - July 2015
Aflac May 2010 - November 2012
Dialogue Marketing September 2010 - February 2011
Skills
Customer Satisfaction, Call Centers, Sales, Customer Retention, Outlook, Customer Service, Teamwork, Data Entry, Microsoft Excel, Microsoft Office, Insurance, Team Building, Process Improvement, Remote Desktop, Financial Advisory, Online Banking, Call Center, Financial Analysis, Leadership, Team Leadership, Accounting, Credit, Supervisory Skills, At Multitasking, Problem Solving, Finance, Financial Services, Banking
Education
Baker College Center for Graduate Studies 2008 — 2010
Master of Business Administration, Health Care Management
Davenport University-Eastern Region 2000 — 2006
BBA, Computer Information Systems
St. Agatha High School
PC Laptops July 2015 - Present
Snap Finance February 2014 - August 2014
Dialogue Marketing September 2013 - January 2014
Envirokleen August 2012 - June 2013
The Church of Jesus Christ of Latter-day Saints July 2010 - July 2012
Skills
Spanish-speaking, International Sales, Weightlifting, Typewriter, Microsoft Office, Basic Accounting, Public Speaking, Communication, Interpersonal..., Accounting, Data Entry, Invoicing, Interpersonal..., QuickBooks
Education
Clearfield Job Corps. Center 2015 — 2015
Information Technology
Latter-day Saints Business College 2012 — 2014
Associate of Science (AS), Business/Commerce, General, 3.5 GPA
Emory and Henry College 2009 — 2010
Myasthenia Gravis Assoication December 2012 - Present
Epilepsy Foundation of Missouri and Kansas March 2011 - January 2013
SAFEHOME June 2010 - June 2011
Carver Learning Systems December 2009 - June 2011
Dialogue Marketing 2008 - 2009
Skills
Leadership, Strategic Planning, Marketing Strategy, Training, Social Services, Public Speaking, Fundraising, Event Management, Volunteer Management, Project Planning, Budgets, Non-profits, Psychotherapy, Customer Service, Strategy, Nonprofits, Community Outreach, Program Management, Event Planning, Administration, Program Development, Grant Writing
Education
Capella University 2009 — 2010
MS Human Services, Social Work
University of Central Missouri 2005 — 2008
BSBA, Marketing
Blue Cross Blue Shield of Michigan October 2014 - Present
Colonial Life November 2012 - Present
AT&T Mobile Tel April 2014 - October 2014
Dialogue Marketing June 2012 - April 2014
My Insurance Expert November 2011 - June 2012
National Vision, Inc. March 2007 - November 2011
Skills
Retirement Planning, Life Insurance, Fixed Annuities, IRAs, Property & Casualty..., Disability Insurance, Health Insurance, Long Term Care Insurance, 401k Rollovers, Dental Insurance, Vision Insurance, Commercial Insurance, Pet Insurance, Supplemental Health, Group Benefit Plans
Education
Salem International University 2008 — 2010
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.60 G.P.A.
Marygrove College 2001 — 2005
Bachelor of Arts (B.A.), English Language and Literature/Letters, 3.48 G.P.A.
Mortgage Builder Software June 2015 - Present
Transdev June 2013 - Present
Dialogue Marketing August 2012 - May 2013
Kelly Services May 2012 - August 2012
Verizon Wireless April 2011 - May 2012
Veolia Transportation March 2006 - April 2011
Snelling Temp Agency September 2005 - March 2006
Skills
Human Resources, Employee Benefits, Payroll, Recruiting, FMLA, ADP Payroll, New Hire Orientations, Workers Compensation, Accounts Payable, Interviews, Invoicing, Budgets, Analysis, Time Management, Customer Satisfaction, Customer Service, Call Center, Telecommunications, Data Entry, Employee Engagement, Employee Relations, Hiring, Management, Onboarding, Operations Management, Talent Management, Team Building, Training, Call Centers
Education
Oakland University 2012 — 2014
Business Administration and Management, General
Henry Ford Community College 2003 — 2006
Associates, Business Management
Lighting Supply Company December 2014 - Present
Waste Management March 2014 - December 2014
H&R Block December 2013 - April 2014
Dialogue Marketing April 2012 - August 2013
Dialogue Marketing March 2012 - April 2012
Dialogue Marketing December 2011 - March 2012
GEICO January 2010 - March 2011
GEICO May 2007 - December 2009
Skills
Call Centers, Customer Service, CRM, Property & Casualty..., SOP development, Coaching, Technical Support, Data Entry, Management, Microsoft Dynamics, OASIS, Customer Satisfaction, Insurance, Analysis, Troubleshooting, Interviews, Customer Retention, Invoicing, Training, Leadership, Team Building, Team Leadership
Education
Lakeview High School 1997 — 2001
High School Diploma
Macomb Community College
Ideal Shield March 2015 - Present
Ideal Shield February 2013 - April 2014
Ideal Shield March 2012 - February 2013
Dialogue Marketing 2006 - 2010
Merry Maids 2004 - 2006
Toys R Us 2000 - 2000
Skills
Customer Service, Team Building, Account Management, Call Centers, Team Leadership, Microsoft Office, Training, Data Entry
Education
Grand Rapids Community College 2002 — 2003
English, Computers, Art, Psychology
Muskegon Community College 2000 — 2001
Mass Media, Computers, Economics, English
Reeths-Puffer High School 1994 — 1998
Diploma, General, Photograpy, Mass Media, Creative Writing
Dialogue Marketing 2010 - 2012
The Office of Congressman Buck McKeon 2009 - 2009
Skills
Creative Writing, Technical Writing, Editing, Blogging, Social Media
Education
Brigham Young University 2010 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
KPMG US September 2013 - Present
Dialogue Marketing May 2010 - May 2013
KPMG US June 2012 - August 2012
Skills
Accounting, Financial Accounting, Microsoft Excel, Auditing, Financial Reporting, Microsoft Word, PowerPoint, Microsoft Office, Financial Analysis, Bookkeeping, Tax Preparation, Tax Returns, US GAAP
Education
Brigham Young University 2007 — 2013
Bachelor of Science (BS), Accounting
MES Solutions September 2012 - Present
Trialon Corporation 2012 - 2012
Dialogue Marketing 2011 - 2012
America's Best Contacts and Eyeglasses December 2006 - January 2008
2004 - 2006, Office Team Temporary Agency October 2004 - October 2006
2003 - 2004, Center of Behavioral Therapy April 2003 - January 2004
O & I Transport, Inc 1997 - 2001
Skills
Customer Service, Microsoft Applications, Receptionist Duties, Data Entry, Imaging Services
Education
University of Phoenix 2007 — 2009
BSHA Program, Health/Health Care Administration/Management
Davenport University 1992 — 1996
England Logistics December 2013 - Present
RAIN June 2011 - January 2014
RAIN June 2011 - April 2012
Vivivnt, FKA APX Alarm September 2006 - June 2011
Dialogue Marketing January 2005 - August 2006
Spherious Marketing January 2005 - December 2005
Skills
Advertising, Marketing, Media Buying, New Media, Affiliate Marketing, Online Advertising
Education
Columbia College 1995 — 1999
B.A.
Gonzaga University School of Law
Doctor of Law (JD)
Advanced Customer Services September 2013 - Present
Dialogue Marketing November 2012 - January 2013
Lansing Community College May 2011 - December 2012
Child Care Coordinating Council of Detroit/Wayne 4C February 2007 - October 2010
Skills
Community Outreach, Public Speaking, Nonprofits, Event Planning, PowerPoint, Microsoft Office, Microsoft Word, Outlook, Customer Service, Volunteer Management, Social Services, Training, Staff Development, Data Entry, Legal Writing, Strategic Planning, Telephone Skills, Case Management, Administrative..., Editing, Policy, Employee Training, Filing, Time Management, Critical Thinking, Student Development, Leadership, Fax, Office Management, Social Networking, Research, Fundraising, Program Development, Clerical Work, Phone Etiquette, Clerical Skills, Telephone Reception, Spreadsheets, Conflict Resolution, Team Building, Leadership Development, Receptionist Duties, Facebook, Switchboard Operator, Cashiering, Customer Satisfaction, Document Preparation, Multi-line Phone, Dependable Team Player, Coaching
Education
Grand Valley State University 1999 — 2002
Lansing Community College
Van Heusen June 2010 - Present
Dialogue Marketing August 2011 - August 2013
Cole Haan April 2012 - March 2013
Michigan State University Police Department August 2009 - December 2010
LAND POLICY INSTITUTE October 2008 - May 2009
Skills
Sales, Customer Service, Retail, Microsoft Office, New Media, Advertising, Time Management, People Skills, Teamwork, Oral, Critical Thinking, Marketing, Inventory Management
Education
Michigan State University 2008 — 2010
Bachelor of Arts, Advertising
SCHOOLCRAFT COMMUNITY COLLEGE
Kalamazoo College July 2013 - Present
Psychological Consultants of Michigan April 2012 - May 2013
TRMI - Employment Group November 2011 - January 2012
W.K. Kellogg Foundation June 2010 - August 2011
Henry Ford Health System July 2007 - May 2010
Act 1 Personnel Services March 2006 - July 2007
Dialogue Marketing January 2006 - April 2006
Express Employment Professionals November 2005 - January 2006
Kelly Services August 2005 - November 2005
Manpower Staffing April 2003 - August 2005
Skills
HRIS, Customer Service, Employee Benefits, Employee Relations, Recruiting, Human Resources, Benefits Administration, Deferred Compensation, Training, Payroll, New Hire Orientations, FMLA, PeopleSoft, Personnel Management, Leadership
Education
Walden University 2009 — 2016
Ph. D, Industrial and Organizational Psychology
Marygrove College 2006 — 2009
M. A., Human Resources Management
University of Michigan 1999 — 2004
B.A., English, German and Creative Writing
EPI Marketing Services September 2011 - Present
Archway Marketing Services January 2006 - August 2011
Dialogue Marketing 1997 - 2004
R. L. Polk 1989 - 1996
JWT 1981 - 1985
Skills
Marketing Strategy, New Business Development, CRM, Program Management, Marketing, Direct Marketing, Account Management, Integrated Marketing, B2B, Business Development, Advertising, Sales, Budgets, Customer Retention, Leadership, Outsourcing, Team Building, Strategic Planning, Database Marketing, Management, Lead Generation, Cross-functional Team..., Competitive Analysis, Email Marketing, Online Marketing, Sales Management, Online Advertising, Digital Marketing, Strategy, Marketing Management, Multi-channel Marketing, Business Intelligence, Strategic Partnerships, Marketing Communications, Social Media Marketing, Sales Process, E-commerce, Market Research, Relationship Marketing, Sales Operations, Interactive Marketing, Analytics, Selling, Product Marketing
Education
Michigan State University 1977 — 1981
BA, Advertising
Dialogue Marketing March 2014 - March 2015
ROXO LLC June 2013 - March 2014
Primerica January 2010 - January 2014
Parker Law 2013 - 2013
My insurance expert May 2012 - June 2012
ROXO LLC September 2011 - June 2012
Art Van Furniture 2010 - 2011
Skills
Sales Operations, Entrepreneurship, Persistence, Sales, International Trade, Sales Management, B2B, Trade Shows, Marketing, Retail, Coaching, Team Building, Recruiting, Budgets, Online Marketing, Advertising, Direct Marketing, Outlook, Team Leadership, Account Management, Public Relations, Direct Sales, Leadership, Sales Process, Event Planning, Customer Service, Leadership Development, Microsoft Office, Customer Retention, Management, Cold Calling, Strategic Planning, Business Development, Event Management, New Business Development, Social Media Marketing, Online Advertising, Social Media, Social Networking, Business Planning, Time Management, Public Speaking, Marketing Communications, Training, Start-ups, Operations Management, Insurance, Customer Satisfaction, CRM, Business Strategy
Education
State Life Insurance Test 2009 — 2009
Life Insurance License, Life insurance
Oakland Community College
Property & Casualty Licensed
P&C License
Southfield High School
Chewse April 2014 - Present
Rocksbox January 2014 - Present
Twenty20 February 2012 - Present
BoomStreet, Inc. June 2010 - March 2011
INSEAD January 2009 - December 2010
Ironwood Advisory LLC July 2008 - June 2010
Equation Ventures May 2005 - June 2010
BetterPPC October 2005 - August 2008
Dialogue Marketing October 2004 - June 2005
The MacBeedon Group May 2003 - October 2004
Skills
Social Media, SEO, SEM
Education
INSEAD 2009 — 2009
MBA, Finance, Strategy, Entrepreneurship
Wheaton College 1997 — 2001
BA, Psychology
Sorenson Communications November 2012 - August 2015
L-3 Communications December 2011 - November 2012
Empowered Solutions Group April 2011 - September 2011
Dialogue Marketing January 2010 - September 2010
Ancestry.com July 2008 - June 2009
Utelite Corporation February 2006 - December 2007
Fujitsu Technology Solutions July 2005 - February 2006
Spring2 Technologies 1996 - 2003
Skills
Microsoft SQL Server, Database Administration, Databases, XML, T-SQL, ASP.NET, Software Development, .NET, SQL, Web Applications, Data Warehousing, Database Design, HTML, Web Services, SSIS, Web Development, AJAX, Visual Studio, VB.NET, Integration, CSS, MySQL, Programming, SSRS, JavaScript, C#, Software Engineering, ASP, ETL, MS Project, SaaS, Data Migration
Education
Brigham Young University 1991 — 1996
BS
Verizon Wireless (Worldwide Wireless) June 2009 - Present
Dialogue Marketing February 2006 - March 2009
Convergys November 2001 - April 2005
Skills
Spanish Fluency, Management, Lead Generation, Call Center, Team Leadership, Customer Service, Leadership, Leadership Development, Customer Experience, Call Centers, Customer Retention, Customer Satisfaction, Training, Account Management, Team Building, Troubleshooting, Salesforce.com, Telecommunications
Education
Arizona State University 2012 — 2016
Utah Valley University 2000 — 2008
Buyer Acquire LLC May 2004 - Present
Dialogue Marketing November 2003 - April 2004
Skills
jQuery, Web Development, Web Applications, HTML 5, AJAX, XHTML, CSS, Apache, PHP, CMS, LAMP, JavaScript, MVC, Front-end, JSON, Information Architecture, User Experience
Education
Brigham Young University 1998 — 2002
Computer Science, English
Henry Ford Health System January 2014 - Present
Dialogue Marketing June 2012 - 2013
New Electric May 2010 - May 2012
Compusystems, Inc March 2006 - January 2010
Skills
Operations Management, Process Improvement, Business Strategy, Account Management, New Business Development, Strategic Planning, Contract Negotiation, Team Leadership, Vendor Management, Talent Acquisition, Mentoring, Recruiting, Team Building, Onboarding, Applicant Tracking..., Leadership, Sales, Analysis, Customer Service, Analytics, Human Resources, Consulting, Personnel Management, CRM, Outsourcing, Sourcing, Strategy, Mergers & Acquisitions, Hiring, Management
Education
Eisenhower High School
Ferris State University
BS, Business Management
Dialogue Marketing September 2010 - March 2011
SimTek Fence August 2005 - June 2008
Education
College of Southern Nevada 1999 — 2000
Certificate, Medical Billing
Dialogue Marketing April 2010 - Present
Rivers Investment & Management September 2005 - September 2009
Skills
Administrative Support, Administration, Spreadsheets, Outlook, Excel
Education
Davenport University 2001 — 2002
Associate's degree, Business Administration and Management, General
Food Export USA- Northeast September 2012 - Present
World Trade Center of Greater Philadelphia October 2009 - September 2012
Drexel University July 2008 - June 2009
Dialogue Marketing June 2007 - January 2008
Darden Restaurants March 2006 - May 2007
State College Elks Lodge #1600 April 2001 - April 2006
Smoke -N- Joes February 1999 - June 2002
Skills
Global Business..., Customer Relations, International Trade, Cross-functional Team..., International Business, Market Intelligence, Internationalization, Consumer Products, Non-profits, Grant Writing, Microsoft Office, Web Project Management, International Project..., Able To Multi-task, Nonprofits, Public Relations, Customer Service, Strategic Planning, Market Research, Leadership, Marketing, Sales
Education
Drexel University 2008 — 2009
Master of Business Administration (MBA), International Business
Penn State University 1995 — 2005
BS, Hospitality Management
AB Consulting Services July 2014 - Present
Century 21 Town & Country September 2002 - October 2014
Liberty Tax Service December 2010 - May 2011
Dialogue Marketing September 2008 - May 2010
Yazaki North America May 2000 - April 2004
Skills
Leadership, Contract Negotiation, Real Estate, Customer Service, Management, Relationship Management, Team Building, Sales, Negotiation, Project Planning, Selling, Analysis, Foreclosures, Market Research, New Business Development, Training, Investment Properties, Sellers, Short Sales, Marketing, Residential Homes
Education
University of Phoenix 2011 — 2013
Associate of Arts (AA), Foundations of Business
Lawrence Technological University 2001 — 2002
Associate of Arts (A.A.), Electrical Engineering Technologies
J. HILBURN MEN'S CLOTHIER 2011 - Present
The Emanuel Synagogue August 2007 - May 2012
Manchester Community College May 2008 - May 2009
Dialogue Marketing 2007 - 2007
Education
The University of Connecticut 2009 — 2010
BS, Sociology and Anthropology
Manchester Community College 2007 — 2009
AS, Accounting, Business Administration
Institute of Integrative Nutrition 2004 — 2005
CHHP, Nutrition, Counseling
PTC February 2012 - Present
Corning Incorporated October 2010 - January 2012
Dialogue Marketing January 2010 - August 2010
Dialogue Marketing January 2010 - August 2010
Skills
Product Lifecycle..., SQL, Requirements Analysis, Enterprise Software, Integration, Java, Product Development, Technical Writing, Data Analysis, C++, Leadership, Matlab, Microsoft Office
Education
Brigham Young University 2007 — 2010
Masters, Mechanical Engineering
Brigham Young University 2000 — 2007
Bachelors, Applied Physics
CDK Global February 2015 - Present
CDK Global May 2011 - February 2015
Suburban Collection January 2007 - May 2011
Dialogue Marketing January 2004 - July 2006
BFG Communications June 2003 - January 2004
Skills
Training & Development, Sales Management, Best Practices, Business Development, Account Management, Software Consulting, Process Consulting, Employee Training, Automotive, Team Building, Sales, Sales Process, Sales Operations, Management, Customer Satisfaction, Customer Retention, Profit, Direct Sales, New Business Development, Cold Calling, Strategy, Coaching, Selling, B2B, Salesforce.com, Enterprise Software, Budgets
Education
Central Michigan University
Computer Science/Management Information Systems
Oakland University
Business Administration Management and Marketing
Dialogue Marketing February 2012 - July 2013
CNH Capital LLC July 2007 - January 2009
McCready & Associates May 2006 - July 2007
Dealers Diversified Systems 1997 - 2005
Willis Corroon Corporation 1991 - 1997
Skills
Customer Relations, Business Strategy, Operations Management, Insurance, Product Development, Marketing Strategy, Start-ups, B2B, Sales Management, New Business Development, Negotiation, Strategic Planning, Budgeting, Problem Solving, Pricing, Account Management, Team Building, Customer Service, Excel, Business Planning, Word, Microsoft Office, Contract Negotiation, Change Management, Mentoring, Consultative Selling, Forecasting, PowerPoint, P&L Management, Coaching, Selling, Retail, Competitive Analysis, Direct Sales, Market Planning, Team Leadership, Market Analysis, Team Management, Analysis, Sales, Business Development, Strategy, Leadership, Management, Marketing
Education
Ferris State University
Bachelor of Science, Business Administration
Oxford University Press June 2015 - Present
Oxford University Press September 2013 - June 2015
Oxford University Press June 2012 - September 2013
Del Sol May 2009 - February 2010
Dialogue Marketing May 2008 - September 2008
Skills
Public Relations, Social Media, Media Relations, Marketing Communications, Strategic Communications, Press Releases, Corporate Communications, Event Planning, Event Management, Social Media Marketing, Editing, Microsoft Office, Public Speaking, Internal Communications, Blogging, Publishing, Marketing
Education
Miami University 2005 — 2009
Bachelor of Arts (BA), Strategic Communication, Cum Laude
Saint Ursula Academy 2002 — 2005
Bachelor of Arts (B.A.), Strategic Communication
Dialogue Marketing Data entryDana CorporationJanuary 2000 - February 2004
AT&T Wireless June 1996 - November 1999
Education
Oakland Community College 2003 — 2005
TD Auto Finance January 2013 - Present
Elite Management January 2005 - Present
Dialogue Marketing January 2010 - November 2010
First Mortgage Company January 2006 - January 2008
Vision Investment Corporation January 2004 - January 2006
Skills
Sellers, Real Estate, First Time Home Buyers, Investment Properties, Buyer Representation, Single Family Homes, Condos, Relocation, Loans, Mortgage Lending, Training, Finance, Customer Service, Residential Homes, Property Management
Education
Baker College of Auburn Hills 2011 — 2013
Associate of Business Administration, Management, 3.98
Fast Enterprises, LLC May 2011 - Present
Altus Poles LLC August 2010 - June 2011
Dialogue Marketing September 2009 - April 2011
Dialogue Marketing August 2007 - September 2009
LDS Mission August 2005 - August 2007
Skills
SQL, HTML, Microsoft SQL Server, CSS, JavaScript, XML, VB.NET, Microsoft Office, Microsoft Excel, Java, .NET, Visio, SharePoint, VBA, Databases
Education
Brigham Young University 2009 — 2011
Masters, Information Systems Management
Brigham Young University 2004 — 2011
Bachelor's degree, Management Information Systems, General
The Kitty Clinic March 2014 - Present
Dialogue Marketing July 2013 - March 2014
CST your Link to Life January 2007 - April 2013
American Medical Response January 1999 - December 2006
Skills
BLS, ACLS, EMS, PALS, Emergency Services, Paramedic, Emergency Medicine, Critical Care, EKG, Emergency Management, First Aid, Ambulance, NIMS, AED, Disaster Response, EMT, Vital Signs, Emergency Medical, First Responder, Airway Management, HIPAA, Pre-Hospital Care, PHTLS, Emergency Room, EMS Education, Direct Patient Care, Phlebotomy, Hazardous Materials, Medicine, Medical Terminology, Firefighting, Hospitals, Patient Safety, CPT, Veterinary, Autoclave, Surgical Assisting, Radiography, Animal Work, TPR, Pets, Animal Welfare, Parasites, CPR Certified, Healthcare, Customer Service
Education
Ross Medical Education Center-New Baltimore 2013 — 2014
Veterinary Assistant - School is starting September 11, 2013 with end date of June 4, 2014, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Oakland Community College 1997 — 1999
Emergency Medical Technician
Vivint September 2014 - Present
AmeriTech College January 2014 - June 2014
Strayer University November 2009 - December 2013
Grand Canyon University February 2008 - November 2009
Dialogue Marketing September 2007 - February 2008
Firstline Security May 2007 - August 2007
Schwans August 2006 - May 2007
University Directories June 2006 - August 2006
Star Satellite April 2005 - November 2005
Skills
Recruiting, Leadership, Sales, Advertising, Customer Service, Sales Management, Marketing, Customer Retention, Microsoft Office, Account Management, Market Research, Higher Education, Organizational..., Training, Strategy, Human Resources, Lead Generation, Management, Customer Satisfaction, Project Management
Education
Grand Canyon University 2008 — 2010
Masters of Business Administration -MBA, Marketing
Utah Valley University 2004 — 2008
Bachelors of Science, Business Management; Marketing Emphasis
Younique Products June 2015 - Present
Marylhurst University June 2013 - Present
Macquarie Group May 2012 - November 2012
Dialogue Marketing January 2010 - April 2012
1st Source Bank December 2008 - April 2009
Legends of Notre Dame August 2006 - April 2009
Skills
Accounts Receivable, Accounts Payable, Account Management, Customer Relations, Financial Reporting, Financial Analysis, Financial Planning, Financial Modeling, Financial Management, Financials, Financial Accounting, Licensing, Microsoft Dynamics, Visio, Microsoft Office, Reception, Check Processing, Budget Management, Budget Development, Business Strategy, Contract Review, Contract Development, Contract Writing, Travel Management, Business Travel, Organizing, SEC filings, Filing, Presentation Development, Excel, Fixed Asset Management, Fixed Assets, Profitability Analysis, Meeting Planning, Corporate Meetings, Billing, Multitasker, Annual Reports, Executive Reporting, Report Generation, Corporate Finance, Organizational Structure, Philanthropy, GAAP, High Performance..., Higher Education, Accounting, History of Art, General Ledger, Checks
Education
Marylhurst University 2013 — 2014
Master of Business Administration (MBA), Accounting and Finance/General Management
University of Notre Dame 2006 — 2009
Bachelor's of Art, Business Administration/Finance
Central Michigan University 2004 — 2006
Bachelor's of Science, Finance, Accounting
East Detroit High School 2000 — 2004
High School Diploma
North American Bancard August 2012 - Present
Dialogue Marketing April 2012 - August 2012
Protect Cell July 2011 - September 2011
PulteGroup August 2010 - September 2010
Adecco Employment Services September 2009 - December 2009
Meade Lexus of Southfield April 2008 - October 2008
Kelly Services November 2007 - March 2008
Quicken Loans January 2007 - April 2007
Minacs October 2001 - April 2006
Skills
Accounts Receivable, Accounts Payable, Data Entry, Account Reconciliation, General Ledger, Accounting, PeopleSoft, File Management, Payroll, Invoicing, Finance, Spreadsheets, QuickBooks, Internet Explorer, Financial Analysis, Auditing, Outlook, Access, Customer Service, Office Management
Education
Walsh College of Accountancy and Business Administration 2009 — 2012
Masters, Accounting, CPA
Davenport University 2000 — 2007
BBA, Financial Management, 3.6
Measurement Incorporated April 2012 - June 2012
Servall Company September 2010 - October 2010
General Motors Corporation August 1979 - October 2009
General Motors Corporation September 1998 - January 2004
Dialogue Marketing 1995 - 2001
General Motors Corporation 1985 - 1997
Skills
Analysis, Process Improvement, Training, Human Resources, Cashier, Cashier-Customer..., •Assist customers with..., Home Health Caregiver, Caregiver, private duty..., Monitor and assist..., with medication,..., •Processed credit card..., CPR certification 2012, QuickBooks
Education
Central Michigan University 1994 — 1997
MSA, Public Policy Administration
Independent Contractor September 2009 - May 2012
Independent Contractor - Leapforce September 2009 - October 2010
WorkforceLogic July 2006 - July 2007
Dialogue Marketing September 2005 - July 2006
Edcor April 2005 - September 2005
Dell Perot Systems May 2001 - June 2004
Rochester Community Schools December 2001 - May 2002
Clarkston Community Schools December 2001 - May 2002
Oxford Community Schools December 2001 - May 2002
Brandon School District December 2001 - May 2002
Education
Central Michigan University 1998 — 2001
BS, Secondary Education; English major, History minor
Delta College 1996 — 1998
AA, Pre-Secondary Education
Tango Group May 2013 - Present
Dialogue Marketing January 2013 - April 2013
American Laser Skincare January 2010 - July 2011
Skills
Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, English, Windows, Research, Outlook, Teaching, HTML, Editing, Access, Data Entry
Education
Eastern Michigan University 2005 — 2015
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
Western International High School 2003 — 2005
Klein Oak High School 2001 — 2003
State Farm May 2013 - Present
Dialogue Marketing December 2011 - April 2012
Lowe's Home Improvement May 2011 - August 2011
JCPenney January 2008 - April 2011
CompUSA October 2004 - February 2007
Super Kmart September 1999 - July 2004
Meijer November 1991 - September 1999
Skills
Customer Service, Inventory Management, Shipping, Data Entry, Word, Problem Solving, Merchandising, Customer Relations, Team Building, Retail, Troubleshooting, Inventory Control, Excel, PowerPoint, Receiving, Customer Satisfaction, POS, Promotions, Supervisory Skills, Pricing
Education
Macomb Community College 2008 — 2010
A.B.A., Marketing
East Detroit High School
Dialog Direct November 2014 - Present
Dialogue Marketing January 2014 - November 2014
Dialogue Marketing June 2013 - December 2013
Dialogue Marketing May 2012 - June 2013
McDonald's May 2008 - July 2012
Skills
Goal Oriented, Delivering Results, Team Leadership, Teamwork, Success Driven, Sales, Marketing, Business Strategy, Project Management, Customer Service, Microsoft Excel, Coaching, B2B, Customer Satisfaction, Sales Management, Team Management, Management, Leadership, Account Management, Training, Team Building, Process Improvement, Strategy, Strategic Planning, CRM, Hiring, Customer Experience, Employee Training, Operations Management, Call Centers
Education
Walsh College 2010 — 2011
Bachelors, Marketing
Macomb Community College 2008 — 2010
Associate, Business
Bard Christian School 2005 — 2009
High School, General Studies
Pacific Gas and Electric Company August 2015 - Present
Sandia National Laboratories May 2014 - August 2014
The Home Depot March 2014 - May 2014
The Home Depot May 2013 - August 2013
iCAST July 2012 - August 2012
Obermeyer Hydro, Inc. May 2011 - August 2011
Colorado State University January 2009 - May 2009
Dialogue Marketing April 2008 - August 2008
Palouse Treasures March 2008 - June 2008
Skills
Environmental..., ArcGIS, Water Quality, Hydrology, Science, Sustainability, Microsoft Office, Environmental Awareness, Mathematics, Solidworks, Water Resource..., HEC-RAS, Statistics, Soil Sampling, Numerical Modeling, Flood Control, Environmental..., Water Resources, EPANET, VBA, AutoCAD, Matlab, Microsoft Excel, Civil Engineering, Microsoft Word, Engineering
Education
Colorado State University 2013 — 2015
Master’s Degree, Civil Engineering, 3.709
Colorado State University 2008 — 2012
Bachelor’s Degree, Environmental Engineering, 3.255
Pullman high School 2004 — 2008
A Little Lady Shop April 2015 - Present
Bohme July 2013 - January 2015
The Sports Authority April 2008 - July 2013
Dialogue Marketing September 2012 - February 2013
Digis January 2012 - May 2012
Community Action Services and Food Bank May 2011 - September 2011
Bradley Public Relations January 2011 - April 2011
Boys and Girls Clubs of America January 2011 - April 2011
Real Salt Lake January 2011 - April 2011
Professor Walton August 2010 - December 2010
Skills
InDesign, Strategy, Organization, Management, Event Planning, Event Management, Design, Press Releases, Social Media, SEO, Wordpress, Editing, Public Speaking, Leadership, Blogging, Affiliate Management, Magento, Affiliate Marketing, Google Analytics, Adobe Creative Suite, WordPress
Education
Brigham Young University 2008 — 2012
Bachelor of Arts (BA), Communications, Public Relations
Henry Ford College August 2014 - April 2015
Dialogue Marketing January 2012 - February 2014
2008 - 2010Comcast January 2008 - June 2010
Providence Hospital April 2008 - May 2008
Temporary Services 2004 - 2006
Baker MD/DMC 2002 - 2003
EDS January 2000 - January 2002
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Social Media, Analysis, Coaching, Community Outreach, Customer Satisfaction, Event Management, Event Planning, Facebook, Fundraising, Leadership, Leadership Development, Data Entry
Education
Davenport University 2010 — 2013
Marygrove College
Master of Computer Applications (MCA), Computer and Information Sciences and Support Services
2006 - 2007Dorsey School of Business
Davenport University
Bachelor of Science, Health Information Management
Macomb Community College
Associate of Arts, Business Administration
Delphi March 2014 - Present
Delphi May 2013 - February 2014
Delphi May 2012 - April 2013
Ernst & Young July 2008 - April 2012
Cheeseburger Restaurants (Cheeseburger In Paradise) November 2005 - June 2008
Dialogue Marketing September 2007 - November 2007
Skills
Auditing, Financial Accounting, Corporate Finance, Internal Audit, Internal Controls, Financial Analysis, Accounting, SOX, GAAP, External Audit, Mentoring, Budgets, Sarbanes-Oxley Act, Finance, Management, Financial Reporting, US GAAP, Analysis
Education
University of Michigan - Stephen M. Ross School of Business 2010 — 2012
Masters of Business Administration, General Management, Corporate Strategy
Oakland University 2006 — 2008
Bachelor of Science, Accounting
Macomb Community College 2003 — 2008
Associates of Business Administration, General Business
Sales Rabbit, Inc. November 2014 - Present
Dialogue Marketing November 2012 - April 2013
Shirtbatter February 2011 - February 2012
Skills
iOS Development, Photoshop, Logo Design, Graphic Design, Illustrator
Education
Brigham Young University - Idaho 2010 — 2014
VHA Corp May 2012 - Present
OfficeTeam October 2011 - Present
RSIG Security August 2011 - Present
Dialogue Marketing June 2010 - September 2011
Skills
Mobile Patrol, Baton, Private Security, Pepper Spray, Security Training, Personnel Security, Security, Personal Security, Crime Prevention..., Security Operations, Corporate Security, Personal Protection, Certified Protection..., Physical Security, Close Protection, ASP Baton
Education
Oakland University 2005 — 2009
Bachelor of Applied Science (B.A.Sc.), Integrative Studies
Oakland Community College 1997 — 2001
Associate's degree, General Studies
Dialogue Marketing December 2009 - Present
Skills
Program Scheduling, Training & Development, Quality Management, Supervisory Skills, Event Management, Vocal Coaching, Vocal Training, Coaching, Event Planning, Teaching Skills, Dance Instruction, Musical Theatre, Call Center Development, Customer Relations, Team Leadership
Education
University of Michigan
Master Degree, Vocal Performance
Eastern Michigan University
B.S-Business Admin & Music Education
Oxford University
Music and Vocal Performance, Rhodes Scholar
Pontiac Central High School
High School, Business/Music
Dialogue Marketing September 2010 - Present
A to Z Medical Center January 2008 - September 2012
Samaritian Homes Inc. September 2007 - February 2010
Skills
Call Center, Customer Service, Outlook, Customer Satisfaction, Microsoft Excel, Data Entry, Microsoft Office, Accounts Receivable, Budgets, Customer Experience, Accounts Payable, Accounting
Education
Everest Institute-Southfield 2007 — 2009
Diploma, Medical Administrative
Oakland Community College 2004 — 2006
Diploma, Health/Health Care Administration/Management
Dialogue Marketing September 2010 - Present
Dialogue Marketing September 2010 - Present
Cranbrook Mortgage November 2005 - September 2009
Skills
Sales, Management,..., Call Center Operations
Education
Macomb Community College 1987 — 1990
Accounting and Business/Management
Roseville High School 1983 — 1987
High School Diploma, Business Administration and Management, General
Inalfa Roof Systems Group 2012 - 2012
Dialogue Marketing April 2010 - September 2011
Education
Oakland Community College 2009 — 2013
Military Technologies and Applied Sciences
Northwestern Technological Institute 2011 — 2012
Certificate in HVAC, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Service Specialties II, Inc. 2013 - Present
Dialogue Marketing June 2012 - November 2012
Dialogue Marketing 2012 - 2012
Skills
Customer Satisfaction, Responsiveness, Timelines, Dedicated Professional, Adapter, Facilitators, Healing, Data Entry, Customer Service, Time Management, Team Leadership, Training, Employee Training, Teamwork, Project Management, Marketing, Account Management, Communication, Outlook, Office Administration, Telephone Skills, Leadership, Microsoft Excel, CRM, Process Improvement, Team Building, Computer Proficiency, Microsoft Word, PowerPoint, Problem Solving, Human Resources, Budgets, Operations Management, Administrative..., Administration, Typing, Microsoft Office, Sales, Customer Retention, Strategic Planning, Software Documentation, Team Management, Supervisory Skills, Phone Etiquette, Performance Management, Outsourcing, Event Management, Sales Management, Technical Support, Program Management
Education
Baker College of Port Huron
Surgical Technology/Technologist
Dialogue Marketing August 2010 - Present
Dr. Ali Offices May 2011 - July 2012
Samaritan Group Homes April 2003 - July 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Teamwork, Insurance, Filing, Process Scheduler
Education
Everest Institute-Southfield 2009 — 2010
Diploma, Medical Administrative Assistant
Detroit Central High School 1986 — 1990
High School Diploma, General
Mazure Consulting February 2007 - Present
Dialogue Marketing August 2011 - December 2011
Trinity Health System February 1987 - January 2007
Skills
Active Accident & Life..., Knowledge of Medicare..., Insurance, Legal Liability, Casualty, Liability, Employee Benefits, Health Insurance, Professional Liability, Claim, Analysis, Medicaid, Medicare, Customer Service
Education
Central Michigan University
Bachelor of Science (BS), Community Involvement
ASPA July 2013 - Present
Dialogue Marketing June 2012 - April 2013
Community Thrift Store February 2011 - October 2012
Skills
Customer Service, Customer Satisfaction, Customer Retention, Retail, Cashiering, Cash Register
Education
Macomb Community College 2013 — 2015
Currently Attending, Counseling Psychology
Baker College of Allen Park 2012 — 2015
Still attending, Human Services, General
Dialog Direct December 2014 - Present
Dialog Direct October 2014 - December 2014
Dialogue Marketing August 2012 - October 2014
Dialog Direct September 2011 - August 2012
Liberty Tax Service November 2010 - May 2011
West Corporation October 2009 - May 2010
Redcats October 2008 - October 2009
T-Bird Inc August 2007 - March 2008
Jack in the Box December 2006 - April 2007
Skills
Customer Service, Tax Preparation, Microsoft Word, Data Entry, Google Docs, Computer Proficiency, Phone Etiquette, Multi-line Phone, Organizational..., Superior Computer Skills, Prompt, Dependable Team Player, Multi Tasking, Cash Handling Experience, Petty Cash
Education
Independence University 2012 — 2014
Bachelor's degree, Health Information/Medical Records Administration/Administrator, 3.67
El Paso Community College 2009 — 2011
Bachelor of Science (BS), Accounting
Dialogue Marketing May 2012 - September 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Public Speaking, C++, English, Java, HTML, C, Windows, Event Planning, Time Management
Education
Brigham Young University 2009 — 2015
Master of Accountancy, Accounting
Dialogue Marketing May 2013 - February 2014
Flextronics August 2011 - May 2013
Spherion October 2009 - March 2010
Verizon Wireless September 2007 - November 2008
Comcast October 2005 - September 2007
Education
Clark Atlanta University 2001 — 2005
Bachelor of Arts (BA), Marketing
Dialogue Marketing
Skills
Customer Retention, Insurance, Employee Benefits, Customer Service, Sales Management, Sales, Direct Sales, Health Insurance, Selling, Customer Satisfaction, Account Management, Cold Calling, Training, Call Centers
Education
Everest University-South Orlando 2014 — 2015
Associate's Degree, paralegal, 3.86
Dorsey Business Schools-Waterford Pontiac 2010 — 2011
medical administration/billing and coding, Medical Office Management/Administration, 4.0
Kmart Corporation July 2008 - June 2014
Lake St.Clair Metropark May 2013 - August 2013
Dialogue Marketing June 2012 - August 2012
Education
Northern Michigan University 2011 — 2013
Bachelor's degree, English, Business Administration
Macomb Community College 2009 — 2011
Associate of Arts (AA)