Experience
General Motors  June 2014 - Present
The Minacs Group   May 2011 - June 2014
General Motors  May 2003 - May 2011
United Parcel Service (UPS)   1998 - 2002

Skills
Call Center, Process Improvement, Quality, Operations Management, Customer Service, Cost Savings, Root Cause Analysis, COPC, Six Sigma, Operational Excellence, Customer Satisfaction, Customer Experience, Customer Retention, Business Analysis, Business Strategy, Business Process, Data Analysis, Workforce Planning, Workforce Management, Leadership Development, Continuous Improvement, Industrial Engineering, Vendor Management, Business Process..., Process Engineering, P&L Management, Metrics, Cost Reduction, Outsourcing, Management, Program Management, Cross-functional Team..., Call Centers, Automotive, Human Resources, BPO, Call Center Development, Performance Management, Quality Management, Leadership, Contact Centers, CRM, Sales, Inbound Marketing, Team Management, Service Delivery

Education
New York Institute of Technology   2005 — 2008
MBA

Kettering University   1998 — 2003
BS

Experience
The Minacs Group   January 2014 - Present
Aspen Marketing Services  November 2008 - October 2013
ARS National Services  October 2006 - November 2008
Newgen Results  2001 - 2006

Skills
Product Management, Account Management, Operations Management, Business Analysis, Project Management, Online Advertising, Sales Management, Team Leadership, Analytics, Data Analysis, Call Center, Change Management

Education
University of Phoenix
BS, Business Management

Experience
The Minacs Group   December 2014 - Present
Enterprise Rent-A-Car  February 2014 - December 2014
Beloit College  August 2009 - February 2014

Skills
Social Media, PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Microsoft Office, Public Speaking, Editing, Research, Customer Service, Sports, Social Networking, Community Outreach, Critical Thinking, Management, Goal Oriented, Hard-Working, Self-Motivated, Organized, Positive, Energetic, Outgoing, Charismatic, Influential, Adaptable, Goal-Driven, Time Management, Marketing, Sales, Communication, Teamwork

Education
Beloit College   2009 — 2013
Bachelor's degree, Communication and Media Studies

Experience
The Minacs Group   May 2015 - Present
Randstad  October 2013 - May 2015
General Motors  May 2013 - September 2013
Michigan State University  January 2011 - May 2013
Meijer  March 2012 - May 2012
Retailing Student Association   May 2011 - May 2012
Michigan State University  April 2011 - May 2012
Student Alumni Foundation  September 2011 - September 2011
Girl Scouts of Southeastern Michigan  October 2008 - June 2009

Skills
Customer Service, Microsoft Office, PowerPoint, Microsoft Word, Event Planning, Social Media, Microsoft Excel, Access, Community Outreach, Research, Data Entry, Customer Experience..., Customer Service and..., Human Resources, Merchandising, Siebel Application, KANA Service Center, Leadership, Recruiting, Sales, Retail, Management, Employee Relations, HR Soft, Workstream

Education
Michigan State University   2009 — 2013
Bachelor of Science (B.S.), Retailing

Cass Technical High School   2005 — 2009
Marketing, Marketing, 3.0

Experience
The Minacs Group   November 2013 - Present
Michaels Arts and Crafts  2012 - Present
Michigan Billing Service   2012 - 2013

Skills
People-oriented, Microsoft Word, Microsoft Excel, E-Thomas, Spring..., HIPPA Compliance..., Outlook, ICD-9/ CPT and HCPCS

Education
Dorsey Business Schools-Waterford Pontiac   2012 — 2012
Certification, Certified Coding Specialist

Baker College of Clinton Township   2007 — 2010
Associate's degree, Applied Science

Experience
The Minacs Group   October 2011 - Present
Aspen Marketing  May 2009 - September 2011

Skills
Microsoft SQL Server, SSIS, SSRS, SSAS, JavaScript

Education
Jawaharlal Nehru Technological University   2002 — 2005
Bachelor's Degree, Electronics and communication engineering

Experience
The Minacs Group   February 2015 - Present
Target  April 2004 - February 2014

Skills
Retail, Cashiering, Merchandising, Loss Prevention, Visual Merchandising, Store Management, Retail Sales, Inventory Management, Customer Service, Store Operations, Time Management, Inventory Control, Cash Register, Customer Satisfaction, Planograms, Sales, Data Entry, Microsoft Word, PowerPoint, Microsoft Office, Microsoft Excel

Education
Baker College of Clinton Township   2009 — 2012
Bachelor of Computer Information Systems, Computer Information Systems

Baker College of Clinton Township   2006 — 2009
Associate of Business, Computer Information Systems/Micro Applications

Experience
D+H  August 2014 - Present
The Minacs Group   July 2011 - August 2014
Circles  July 2005 - January 2009
Stream International  March 2003 - November 2004
Gateway Chevrolet  January 1998 - January 1999
Pizza Hut  January 1996 - January 1998
Ottawa ON  January 1995 - January 1996

Skills
Adobe Creative Suite, Visual Effects, Time Management, Mudbox, Zbrush, Leadership, 3D Modeling, Computer Animation, UV mapping, 3D Studio Max, Workforce Management

Education
Humber College   2009 — 2010
Certificate, 3D Modeling and Visual Effects

Carleton University   1995 — 1999
Bachelors, Geographic Information Systems

West Humber Collegiate Institute

Experience
AxleTech International  March 2015 - Present
The Minacs Group   May 2013 - March 2015
The Minacs Group   September 2011 - April 2013
Aerotek  October 2010 - August 2011
Aerotek  December 2009 - October 2010

Skills
Human Resources, Recruiting, Employee Relations, Performance Management, HR Policies, Management, Onboarding, Contract Recruitment, Employee Engagement, Employee Benefits, FMLA, Talent Management, Vendor Management, Applicant Tracking..., HRIS, Workers Compensation, ADA Compliance

Education
Oakland University   2005 — 2009
Bachelor of Science (BS), Human Resources Development

Eisenhower High School

Experience
Menlo Logistics  May 2015 - Present
The Minacs Group   March 2013 - November 2014
Aditya Birla Minacs  November 2009 - March 2013
Convergys  October 2007 - November 2009
Convergys  2001 - November 2005

Skills
Customer Retention, Call Center, Inbound Marketing, BPO, Workforce Management, Contact Center..., HRO, Contact Centers, Call Center Development, Transition Management, Telemarketing, Service Delivery, Sla, Customer Experience, Customer Satisfaction, Call Centers, Leadership, Technical Support, Sales, Employee Engagement, Customer Engagement, Vendor Management, Reporting & Analysis, Executive Reporting, Executive Support, Management, Customer Service, Coaching, Relationship Management, Key Performance..., Sales Management, People Development, Employee Training, Cold Calling

Education
Baker College Center for Graduate Studies   2005 — 2007
Masters, Marketing

Experience
Grade A  July 2014 - Present
Alcatel-Lucent  July 2012 - July 2014
Harris Interactive Inc.  August 2010 - July 2012
Elan Games   March 2008 - March 2011
Dell Canada  January 2007 - April 2008
Dell Canada  June 2006 - May 2007
The Minacs Group   2006 - 2006

Skills
Customer Service, Close Attention to..., Microsoft Office, Computer Hardware, Troubleshooting, Networking, Highly responsible, Management, Problem Solving, Marketing, Writing, Confirmit, Quantitative Research, HTML, PHP, SQL, JavaScript, XML, CSS, Data Analysis, jQuery, C++, C#, Java, Microsoft SQL Server, ASP.NET, SPSS, Visual Basic, Market Research, Data Collection, Marketing Research, SAP, BMC Remedy, Spreadsheets, Linux, Video Editing, Graphic Design, Web Development, Databases, Keyboard Skills, Sales

Education
Trent University   2003 — 2005
Bachelor of Science (BSc), Computer Science

Experience
The Minacs Group   November 2014 - Present
PC Connection  April 2003 - June 2014
Peninsula Publishing  October 2000 - December 2002
Marriott International  March 2000 - September 2000
Greenberg Seronick O'leary   September 1999 - February 2000
Benchmark Advertising   June 1999 - August 1999
Point B Advertising   April 1999 - June 1999
Bates-Lee Advertising   January 1999 - March 1999
Sunquest Holidays   November 1997 - December 1998
Avery Dennison  September 1996 - August 1997

Skills
Advertising, Catalogs, Logo Design, Graphic Design, Adobe Creative Suite, InDesign, Photoshop, Illustrator, Creative Direction, Typography, Corporate Branding, Microsoft Office, Mac OS, Direct Mail, Posters, Branding, Art Direction, Corporate Identity, Creative Strategy, Adobe Acrobat, Mac, Layout, Marketing, Graphics

Education
University of Massachusetts at Amherst - Isenberg School of Management   1992 — 1996
Bachelor of Business Administration (B.B.A.), Marketing, 3.0

Experience
Comcast  June 2015 - Present
The Minacs Group   April 2014 - January 2015
Southwest Counseling Solutions  June 2012 - February 2014
Central Michigan University Recreation Center   January 2011 - May 2011

Skills
Community Development, Community Outreach, Social Services, Adolescents, Crisis Intervention, Nonprofits, PowerPoint, Customer Service, Microsoft Word, Microsoft Office, Research, Data Entry, Microsoft Excel, Coaching, Psychology, Athletics, Program Development, Sports Management, Cpr Certified, Youth Development, Outlook, Social Media, Program Evaluation, Fundraising, Resume Writing, Critical Thinking, Conflict Resolution

Education
Henry Ford Community College   2013 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies

Central Michigan University   2008 — 2015
Bachelors of Science, Community Development

Henry Ford Community College   2013 — 2014
Associates of Art, General Studies

Experience
The Chronicle Herald  June 2015 - Present
Look Good Feel Better  January 2013 - Present
The Head Shoppe   November 2011 - Present
Les Mills  April 2011 - Present
Department of Agriculture and Fisheries   September 2010 - January 2013
Canada Revenue Agency  January 2010 - July 2010
The Minacs Group   July 2007 - January 2010

Skills
Fitness, Microsoft Office, Microsoft Excel, Wellness, Sales, Employee Relations, Wellness Coaching, Coaching, Performance Management, Public Speaking, Cpr Certified, Teaching, Fitness Training, Customer Service, Training, Team Leadership, Recruiting, Teamwork

Education
Saint Mary's University   2010 — 2015
Certificate, Human Resources Management

Hair Design Center   2011 — 2011
Cosmetology License, Hair Styling/Stylist and Hair Design

Saint Mary's University   2002 — 2006
Bachelor of Arts (BA), Industrial and Organizational Psychology

Experience
The Minacs Group   December 2010 - Present
Simpro Solutions   August 2009 - October 2010
Buchanan Associates  October 2005 - December 2008
Giftcraft Inc.  March 2008 - September 2008
PanGenesis Inc.   March 2007 - October 2007
Wanda Davies International Consulting   July 2001 - March 2007
Accenture  January 2004 - July 2004
AlderCenter and March of Dimes   January 2002 - December 2002
Manulife  January 1998 - April 2000
Compugen Systems   January 1996 - January 1998

Skills
BPO, Performance Management, Career Counseling, Candidate Assessment, Technical Recruiting, Recruitment/Retention, Full-cycle Recruiting, Screening, Talent Acquisition, Workforce Planning, Salary Negotiation, Direct Sourcing, Interviewing, Applicant Tracking..., Sourcing, Contract Recruitment, Employee Relations, Talent Management, Onboarding, Employee Engagement, Internet Recruiting, Sales Recruitment, College Recruiting, Hiring, HR Consulting, Vendor Management, Executive Search, Call Center, Recruitment Advertising, Candidate Screening, Staffing Services, Employee Referral..., Mentoring, People Management, Client Relationship..., Resource Management, Succession Planning, Permanent Placement, Resume Writing, Global Recruitment, Team Leadership, Screening Resumes, Management

Education
Seneca College of Applied Arts and Technology
CHRM, Human Resources

Transformational Arts College
Psychotherapist

York University
BA, Psychology

Experience
The Minacs Group   September 2014 - Present
Legal Aid and Defenders Assoc., Inc   April 2014 - May 2014
Metropolitan Uniform, Inc.   October 2007 - June 2009
Kelly Services  October 2006 - June 2007

Skills
Customer Service, Management, Merchandising, Leadership, Human Resources, Retail, Microsoft Office, Marketing, Sales, Team Building, Inventory Management, Outlook, Social Networking, Recruiting, HR Policies, Employee Relations, Employment Law, Human Resource..., Employee Handbooks, Entrepreneurship, Holding Companies, Interviews, Public Speaking, Temporary Placement, Coaching

Education
Baker College of Allen Park   2011 — 2013
Bachelor's Degree with Honors, Business Administration and Management, Human Resources Management

Northwood University   2001 — 2004
Associates, Business/Marketing Management

Golightly Career and Technical Center   1996 — 1998
Computer Aided Draft and Design

Martin Luther King Jr. Sr. High School   1994 — 1998
Endorsed Diploma, Mathematics and Science

Experience
The Minacs Group   April 2015 - Present
Bombardier Transportation  April 2007 - April 2015

Skills
Customer Service, Operations Management, Negotiation, Microsoft Office, Marketing Strategy, Social Media, Rolling Stock, Continuous Improvement, Purchasing, Microsoft Excel, Leadership, Strategic Planning, Budgets, Business Planning, Teamwork, Sales

Education
Langara College   1990 — 1994
Computer Infomation Systems

sir john a macdonald collegiate institute   1976 — 1980

Experience
Guidance Software  October 2014 - Present
Ambient Data   June 2013 - October 2014
Microsoft  May 2012 - June 2013
Cisco  March 2005 - May 2012
Cisco  March 2005 - December 2010
Nortel  March 2003 - March 2005
Deloitte  January 2000 - March 2003
The Minacs Group   June 1995 - January 2000
Canadian Forces  March 1991 - September 1993

Skills
Data Center, Virtualization, SaaS, Unified Communications, VoIP, Disaster Recovery, Security, Enterprise Software, Telecommunications, Network Design, IP, Strategy, Mobile Devices, Business Continuity, Outsourcing, Network Architecture, Computer Forensics, Management, Leadership, Cloud Computing, Managed Services, Storage, Cisco Technologies, Professional Services, Networking, Digital Forensic..., Network Forensics, Mobile Forensics, Cellebrite UFED..., Guidance Software..., Solution Selling, Information Security, Infrastructure, Network Security, Solution Architecture, WAN, Firewalls, System Deployment, VMware, Integration, Routing, Microsoft Technologies, LAN-WAN, TCP/IP, Cryptography, Cryptanalysis, Social Engineering, Defense in Depth, Security Policy..., Acceptable Use Policy...

Education
American Military University   2012 — 2014
Cybercrime Essentials, Social Engineering

American Military University   2011 — 2011
Course, Political Sociology

Royal Military College of Canada/Collège militaire royal du Canada   2011 — 2011
Course, War, Technology & Society

The University of Western Ontario - King's University College   1995 — 1998
Bachelor of Arts (B.A.), Sociology, Statistics, Psychology

Centennial College   1993 — 1994
Telecommunications Management

Fanshawe College   1993 — 1994
Liberal Arts, Liberal Studies

Experience
The Minacs Group   May 2015 - Present
Infinity Contact  March 2013 - January 2015
T-Mobile  March 2006 - January 2009

Skills
Online Advertising, Account Management, Social Media Marketing, Salesforce.com, Sales, Marketing Strategy, Digital Marketing, Marketing, Social Media, Advertising, Email Marketing, SEO, New Business Development, Online Marketing, Lead Generation, SEM, Social Networking, Facebook, Sales Management, B2B, Leadership, Customer Service, Training, Team Leadership, Team Building, Strategic Planning

Education
University of Michigan
Bachelor's degree, Political Science and Government

Experience
The Minacs Group   April 2015 - Present
Collabera  January 2014 - March 2015
ICONMA  January 2013 - October 2013
SunTrust Bank  August 2008 - September 2012
SunTrust Bank  January 2006 - August 2008
SunTrust Bank  July 2003 - December 2005
SunTrust Bank  September 1998 - June 2003
SunTrust Bank  August 1997 - August 1998

Skills
Leadership, Process Improvement, Strategy, Management, CRM, Banking, Project Management, Cross-functional Team..., Coaching, Training, Call Centers, Call Center, Customer Service, Budgets, Six Sigma, Sales, Management Consulting, Analysis, Business Development, Human Resources, Outsourcing, Sales Management, Business Analysis, PMO, Business Process..., Change Management, Team Building, Vendor Management, Risk Management, Program Management, Financial Services, Public Speaking, Recruiting, Team Leadership, Time Management, Consulting, Operations Management, SDLC, Start-ups, Performance Management, Selling, Interviews, Business Intelligence, Agile Methodologies

Education
Liberty University   2015 — 2016
Master of Business Administration (M.B.A.)

Liberty University   2013 — 2015
Master’s Degree, Management and Leadership

Lynchburg College   1992 — 1996
BA, Political Science & Religious Studies

Experience
The Minacs Group   October 2014 - Present
Kroger  May 2010 - September 2010
Target  June 2009 - September 2009
Startek Inc.  October 2007 - March 2009
Domus Foundation  June 2004 - September 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Customer Service, Customer Satisfaction, Logistics, Warehouse Control, Typing, Written & Verbal..., Critical Thinking, Sense Of Urgency, Strategic Communications, Social Media Marketing, Website Promotion, Computer Security, Data Analysis, Pallet Jack, Cellular Communications, Mobile Devices, Mobile Technology, Mobile Applications, Multi Tasking, Hands-on Training, Hands-on Problem Solver, Internet, Invoicing, Studio Recording, Photography, Painting, Landscape Design, Landscape Lighting, Landscape Maintenance, Marketing Research, Childcare, Child Development, Special Education, Color Printing, Digital Photography, Photoshop, Event Management, Event Planning

Education
ECPI University   2013 — 2015
Criminal Justice, Law, 1st year

Experience
Sage Wellness   April 2013 - Present
Natural Solutions Health Foods   March 2011 - January 2015
The Minacs Group   May 2014 - 2015
Skin Elements Cosmetics   May 2013 - October 2013
Stitching our safety net   March 2013 - April 2013
Humber Writing Centre   2010 - 2011

Skills
Mac OSX, Windows XP/ME/98, Adobe Flash, Adobe Dreamweaver, Adobe InDesign, Adobe Illustrator, Adobe Photoshop, Quark Express, Copywriting, Art Direction, Illustration, Logo Design, Corporate Branding, Brochures, Typography, Layout, Image Editing, Image Manipulation, Natural Foods, Natural Health Products

Education
Humber College   2009 — 2011
Graphic Design

Experience
The Minacs Group   May 2014 - Present
Blue Cross Blue Shield of Michigan  January 2013 - May 2014
Lake Trust Credit Union  2010 - January 2013
Detroit Edison Credit Union  2009 - 2010
Detroit Edison Credit Union  2001 - 2009

Skills
Databases, Network Security, Firewalls, WAN, Crystal Reports, Email Encryption, J2EE, Windows, Cisco, SQL, Java, SQL Server, Security, JavaScript, Strategic Planning, Disaster Recovery, Unix, MySQL, XML, Microsoft Office, Visio, HTML, Access, Visual Basic, C, Linux, XP, IIS, VoIP, Software Development, Operating Systems, Apache, CSS, ASP, System Administration, Team Building, Microsoft Excel, Microsoft SQL Server, Leadership, Coaching, Mentoring, Management, Project Management, Credit Unions, Web Applications, Scrum, Programming, Oracle, SDLC, Cisco Technologies

Education
Lawrence Technological University   2000 — 2001
MS, Computer Science

Soochow University (CN)   1994 — 1998
Bachelor, Computer Sciense

Experience
The Minacs Group   June 2014 - Present
The Minacs Group   July 2011 - June 2014

Skills
Management, Customer Service, Call Centers, Outsourcing, Recruiting, BPO, Team Management, Performance Management, Vendor Management, CRM, Training, Human Resources, Employee Engagement, Talent Acquisition

Education
University of Phoenix   2015 — 2015
Graduate Certificate, Human Resources Management

University of Phoenix   2005 — 2013
Bachelor of Science (BS), Business Administration and Management, General

Experience
The Minacs Group   September 2014 - Present
Accenture  December 2013 - September 2014
Expert Global Solutions  June 2011 - December 2013
Janiczek Homes   June 2010 - June 2011
Blank Rome LLP  April 2007 - March 2009
Enhance Your Body Salon & Day Spa   May 2004 - August 2006

Skills
Press Releases, Social Media Marketing, Vendor Management, Editing, Social Media, Management, Sales, Newsletters, Copywriting, Public Relations, Marketing Strategy, CRM, Marketing Communications, Proposal Writing, Social Networking, Business Development, Online Marketing, Leadership, Marketing

Education
Drexel University   2009 — 2010
Masters of Science, Public Communication

Drexel University
Bachelor of Arts, Corporate Communication-Public Relations

Experience
The Minacs Group   December 2013 - Present
Sephora inside jcpenney  June 2012 - October 2013
Betsey Johnson  November 2009 - June 2012
RE/MAX  September 2008 - January 2010
Value World   May 2009 - November 2009

Skills
Luxury, Visual Merchandising, Retail, Merchandising, Customer Service, Sales, Fashion, Marketing, Event Planning, Outlook, Microsoft Word, PowerPoint, Inventory Management, Social Networking, Microsoft Excel, Microsoft Office, Process Scheduler, Administrative..., Facebook, QuickBooks

Education
Wayne State University   2014 — 2017
Marketing, Global Supply Chain

Schoolcraft College   2009 — 2013
Associate of Arts (AA), Business Administration and Management, General

Experience
The Minacs Group   April 2006 - Present

Education
Mount Saint Vincent University

Saint Mary's University

Experience
Fileco Inc, A Teknion Division   March 2012 - Present
VIDEON DIGITAL TECHNOLOGIES LTD   February 2011 - February 2012
The Minacs Group   November 2010 - January 2011

Skills
Computer Hardware, IP Networking, System Administration, Network Administration, VMware ESX, Windows Server, Hyper-V, Security DVR & NVR..., Microsoft Dynamics NAV, Mail Server

Education
Seneca College of Applied Arts and Technology   2011 — 2011
Diploma, Unix and Linux

South Gujarat University
Bachelor's degree

Experience
Merit Technologies Worldwide   June 2015 - Present
The Minacs Group   June 2014 - June 2015
Percepta  June 2000 - June 2014

Skills
Employee Relations, Benefits Administration, New Hire Orientations, Human Resources, Payroll, Employee Engagement, Performance Management, HR Policies, Talent Acquisition, Onboarding, Talent Management, Succession Planning, Workforce Planning, Team Building, Coaching, Personnel Management, Recruiting, Management, Training, Leadership, Employee Benefits, FMLA

Education
Walsh College   2004 — 2006
Bachelors, BBA with a specialization in Human Resources

Schoolcraft College   1999 — 2003
Associates, Arts

Experience
The Minacs Group   April 2015 - Present
Call Assistant  May 2014 - April 2015
TeleTech  October 2012 - May 2014
Stream Global Services  December 2011 - October 2012
LiveOps  September 2005 - December 2011
Victoria's Secret Direct  October 1995 - September 2005

Skills
Call Center, Customer Experience, Performance Management, BPO, Customer Satisfaction, Customer Retention, Customer Service, Process Improvement, Contact Centers, Team Building, Account Management, Cross-functional Team..., Outsourcing, Operations Management, Team Leadership, Training, Leadership, Call Centers, Strategy, CRM, Program Management, Recruiting, Employee Relations, Management, E-commerce, Sales, Training Delivery

Education
Ohio State University   1991 — 1993
Master's Degree, Business Administration and Management, General

Ohio University   1988 — 1991
B.S, Communication

Experience
The Minacs Group   January 2013 - Present
APAC/NCO   September 2010 - January 2013
Aon Affinity  October 2006 - January 2010
The Savitz Organization  October 2003 - August 2006

Skills
Project Management, BPO, Outsourcing, Vendor Management, Call Centers, CRM, Account Management, Business Process..., Change Management, Cross-functional Team..., Customer Experience, Customer Satisfaction, Leadership, New Business Development, Process Improvement, Team Management

Education
Temple University   2000 — 2004
BA, Journalism, Public Relations and Advertising

Experience
Indiana University Kelley School of Business  September 2015 - Present
Oracle Corporation  June 2012 - May 2015
Amazon.com  July 2011 - December 2011
The Minacs Group   May 2011 - June 2011
Biotech Park   May 2010 - June 2010

Skills
Marketing, Marketing Strategy, Marketing Management, Team Leadership, Business Strategy, Organizational..., Market Analysis, Business Analysis, Product Marketing, Cross-functional Team..., Marketing Communications, Technical Leadership, Parallel Computing, Algorithms, Artificial Neural...

Education
Indiana University - Kelley School of Business   2015 — 2017
Master of Business Administration (MBA), Marketing/Marketing Management

BITS Pilani   2008 — 2012
Bachelor of Engineering (B.E.), Computer Science

St. Francis College   2006 — 2008
Indian School Certificate(ISC)- 94.5%

St. Francis College   1994 — 2006
Indian Certificate for Secondary Education(ICSE)- 91.2%

Experience
Rogers Communications  February 2015 - Present
Rogers Communications  June 2010 - February 2015
The Minacs Group   July 2007 - June 2010
Epson America Inc.  October 2000 - July 2007

Skills
Customer Experience, Team Management, Telecommunications, Wireless, Training Delivery, ADDIE, Team Leadership, Call Centers, Call Center, Project Management, Requirements Management, Cross-functional Team..., Customer Service, Customer Satisfaction, Needs Analysis, Training, Vendor Management, Mobile Devices

Education
Seneca College of Applied Arts and Technology   2008 — 2010
Marketing Certificate

Experience
Givex  July 2015 - Present
The Minacs Group   October 2014 - Present
du  April 2008 - December 2013

Skills
Call Centers, Team Management, Vendor Management, Customer Satisfaction, Telecommunications, CRM, Team Leadership, Customer Service, Customer Experience, Business Analysis, Business Development, Analysis, Training

Education
University of Mumbai   2000 — 2004
Bachelor of Commerce (B.Com.)

Saint Johns high School

Experience
The Minacs Group   2014 - Present
TELUS Business Solutions  2015 - 2015
Philips Canada   2012 - 2012
Simpressions  2011 - 2011
Black Box Network Services  August 1998 - October 2009

Skills
Troubleshooting, Active Directory, Network Administration, Microsoft Exchange, Laptops, Information Technology, Customer Service, Managed Services, Retail, Marketing, Electronics, Data Center, Cisco Technologies, VoIP, Switches, Network Security, Security, Servers, Disaster Recovery, Routers

Education
Ryerson University   1992 — 1996
BA, Administration and Information Management

Experience
The Minacs Group   March 2008 - Present
The Minacs Group   January 2004 - February 2008
Phoenix Group  October 1999 - December 2003

Skills
Direct Mail, Digital Marketing, Direct Marketing, Leadership, Creative Strategy, Management, Social Media Marketing, Email Marketing, Online Marketing, Marketing, Creative Direction, Interactive Marketing, Online Advertising, Marketing Strategy, Digital Strategy, Integrated Marketing, Advertising, Customer Retention, Graphic Design, CRM, Multi-channel Marketing, Brand Development, Analytics, Marketing Communications, Lead Generation, Relationship Marketing, Brand Management, Process Improvement, Print Management, Product Development, Logo Design, Customer Satisfaction, E-commerce, Mobile Marketing, Branding & Identity, Product Marketing, Production Managment, Digital Printing, Photography, Customer Acquisition, Long-term Customer..., B2B Marketing, Project Management, Time Management, Profit Margins, Account Management, Campaign Management, Campaign Strategies, Social Networking, Change Management

Education
Central Michigan University   1990 — 1994
Bachelor of Applied Arts, Graphic Design/Advertising

Divine Child

Experience
The Minacs Group   August 2013 - October 2015
Aditya Birla Minacs  March 2013 - August 2013
Integrity Staffing Solutions  September 2012 - December 2012
Aaron's, Inc   March 2010 - September 2012

Skills
Recruiting, Customer Service, Employee Relations, Sales, Retail, Account Management, Sales Management, Customer Satisfaction, Store Management, Cold Calling, Merchandising, Management, Inventory Management, Loss Prevention, Team Building, Profit, Hiring, Customer Experience, Store Operations, Pricing, Retail Sales, Interviews, Sourcing, Human Resources, Inventory Control, Customer Retention, New Hire Training, Temporary Placement, Job Fairs, Telephone Skills, Cashiering, Talent Acquisition, New Hire Orientations, POS, Building Relationships, Purchasing, Driving Results, Visual Merchandising, Behavioral Interviewing, Staffing Services, New Store Openings, Onboarding, Screening Resumes, Hiring Employees, Temporary Staffing

Education
Fortis College

Highland Springs High School

Experience
H.H. Barnum Company   June 2015 - Present
The Minacs Group   December 2010 - June 2015
HOV Services  May 2006 - December 2010
Chesapeake Ice Breakers   1997 - 1999
Plymouth Whalers  1995 - 1996
Detroit Jr. Red Wings   August 1993 - May 1995

Skills
Marketing, Customer Experience, Call Center, Accounts Payable, Temporary Placement, Accounts Receivable, Healthcare, BPO, Business Intelligence, Program Management, Vendor Management, Call Centers, Sales, Business Development, Salesforce.com, Outsourcing, Process Improvement, Operations Management, CRM, Banking, Leadership, Account Management, Customer Satisfaction, Customer Service, Team Management, Lead Generation, Telecommunications, Customer Retention, Recruiting, Management, Sales Operations, Workforce Management, Solution Selling, Training, Team Leadership, Sales Process, Cold Calling, Direct Sales, New Business Development, SaaS, Strategy, Business Process..., Performance Management, Analytics, Team Building, B2B, Service Delivery, Sales Management

Education
Oakland University   1998 — 2003
Communications

Brother Rice   1991 — 1994

Experience
Compuware  March 2008 - Present
Dataspace  September 2005 - February 2008
Covansys Corporation  July 1999 - August 2005
The Minacs Group   2000 - 2004
The Minacs Group   2000 - 2004
Oracle Corporation  January 1998 - June 1999
Tata Steel  January 1994 - December 1997
Hindustan Copper Limited   October 1991 - December 1993

Skills
Data Warehousing, Data Integration, Data Modeling, SDLC, Database Design, ETL, Business Intelligence, Enterprise Architecture

Education
Birla Institute of Technology   1987 — 1991

Chittaranjan Higher Secondary School   1984 — 1986

Experience
The Minacs Group   March 2015 - Present
Dialog Direct  March 2014 - Present
General Motors - OnStar  April 2012 - March 2014
General Motors - OnStar  1999 - 2013
OnStar by GM  January 2007 - April 2012
General Motors  October 2006 - January 2007
Minacs USA   March 2003 - October 2006

Skills
Customer Satisfaction, Continuous Improvement, Workforce Management, Quality Management, Call Center, Process Improvement, Vendor Management, Cross-functional Team..., Call Centers, Project Planning, Strategic Planning, Telecommunications, Analysis, CRM, Business Process..., Change Management, Customer Service, Leadership, Management, Operations Management, Outsourcing, Program Management, Quality Assurance, Team Building, Team Leadership, Training

Education
Baker College of Clinton Township
Bachelor of Business Administration (BBA), Business Administration, Management and Operations

Western Michigan University
Electrical and Electronics Engineering

Experience
The Minacs Group   January 2015 - Present
Global Interactive Services  November 2009 - November 2011
ACN  January 2008 - May 2009
Warranty Company of Canada   August 2003 - December 2007
SNC Lavalin Group  June 2000 - February 2002
CAE  September 1995 - May 2000
Sélection du Reader's Digest   May 1993 - June 1995

Skills
Customer Retention, Training, Performance Management, Coaching, Team Building, Call Centers, Business Process, Employee Training, Leadership, Instructor-led Training, Customer Service, Human Resources, Management, Customer Experience, Needs Analysis, Time Management, Integration, Software Documentation, Team Management, Leadership Development, Instructional Design, Workshop Facilitation, Organizational..., Process Improvement, Administration, Talent Management, Talent Acquisition, Quality Assurance, Employee Engagement, E-Learning, Training Delivery, Formation

Education
Concordia University   1999 — 2002
Bachelor of Applied Human Sciences, Human Relations

Champlain College   1989 — 1992
Diploma of Collegial Studies, Computer Science

Vincent Massey High School   1986 — 1989
Secondary School Diploma

Experience
The Minacs Group   February 2015 - Present
Trilogy  May 2014 - December 2014
CoreLogic  August 2011 - May 2014
AMCI  May 2010 - August 2011
Toastmasters International  January 2010 - August 2011
CoreLogic  January 2010 - August 2011
Kelly Services  July 2009 - January 2010
LifeCare Assurance  March 2009 - July 2009
American Honda Motor Company  September 2008 - November 2008
American Marketing Association  May 2007 - May 2008

Skills
MS Office Suite, Project Implementation, Budgeting, Market Research, Advertising, Customer Service, Data Analysis, Process Improvement, Excel, Problem Solving, Microsoft Office, Analysis, PowerPoint, Word, Program Management, Budgets, Microsoft Excel, Leadership, Business Analysis, Access, Troubleshooting, Project Management, Sales, Marketing, Customer Satisfaction, Public Relations, Salesforce.com, Vendor Management, Analytics, Competitive Analysis, Strategy, Business Development, SQL, CRM, Business Strategy, Marketing Research, Visio, Management

Education
Arizona State University - W. P. Carey School of Business   2004 — 2008
Bachelor of Science (B.S.), Marketing

Experience
V2Soft; FordDirect   July 2014 - Present
The Minacs Group   May 2013 - July 2014
Minacs  February 2011 - May 2013
Credit Acceptance  August 2005 - October 2009
Automotive Retail Group of ADP   February 2003 - July 2005
EDS Group  April 2001 - February 2003

Skills
Requirements Analysis, SDLC, Agile Methodologies, Business Analysis, Project Planning, Software Documentation, Integration, Process Improvement, Oracle, PMP, Requirements Gathering, Visio, Vendor Management, Business Process, Quality Assurance

Education
Oakland University
Bachelor of Arts, Psychology

Experience
The Minacs Group   February 2015 - Present
JC Solutions & Graphics LLC   March 2010 - Present
The Minacs Group   September 2014 - February 2015
KAD Solutions Inc   March 2009 - November 2011
Circuit City  March 2008 - January 2009
Circuit City  February 2007 - March 2008
Circuit City  July 2004 - January 2007

Skills
Sales, Call Center, Customer Service, Customer Experience, Time Management, Leadership, Coaching, Customer Satisfaction, Team Leadership, Call Centers, Sales Management, Sales Operations, Retail, Human Resources, Management, Team Management, Performance Management, Team Building, Employee Training, Operations Management, Process Improvement, Account Management, Change Management, Training

Education
Radford University

Trinity Episcopal High School

Experience
The Minacs Group   September 2011 - Present
Long Beach Cycle   June 2010 - Present
House of Imports  December 2007 - September 2011
Mercedes-Benz of Long Beach  June 2005 - December 2007
Fletcher Jones Motorcars  November 2002 - June 2005

Skills
Microsoft Office, Customer Service, Event Planning, Microsoft Word, Public Speaking, Sales, Social Media, Cycling, Leadership, Management, Marketing, Microsoft Excel, Social Networking, Strategic Planning, Training, Troubleshooting

Education
Coastline Community College   2012 — 2015
Associate of Arts and Sciences (AAS) (in progress), Kinesiology and Exercise Science

Universal Technical Institute of California Inc   2002 — 2004
Autotmotive, Service and Repair

Experience
The Minacs Group   November 2014 - Present
Rock Connections, LLC  August 2012 - October 2014
The Pirate Ship, LLC   October 2011 - March 2013
American Signature Inc.  February 2012 - July 2012
Maxim Healthcare Services  September 2009 - February 2012
Best Buy  July 2004 - February 2012
TAC Automotive  May 2008 - July 2009
The Suburban Collection  February 2006 - June 2007

Skills
Microsoft Word, Cashiering, Training, Coaching, Computer Hardware, Customer Satisfaction, Retail Sales, Teamwork, Laptops, Loss Prevention, Retail, Computer Repair, Data Entry, Customer Service, Store Management, Microsoft Excel, Employee Training, Sales, Recruiting, Hiring, Management, Leadership, Microsoft Office, Windows, Telephone Skills, Software Installation, Team Leadership, Help Desk Support, Employee Relations, Inventory Management, Technical Support, Team Building, XP, Merchandising, Visual Merchandising, Networking, PowerPoint, Performance Management, Troubleshooting, Customer Retention, Call Centers, Inventory Control, Computer Maintenance, Access, System Administration, Customer Experience, OS X, Outlook, Windows Vista, Windows 7

Education
Macomb Community College   2009 — 2015
BA, Human Resources

Chippewa Valley High School   1999 — 2003

Experience
The Minacs Group   January 2011 - Present
Jennifer Houze Photography   June 2007 - Present
Aditya Birla Minacs  November 2010 - December 2010
Convergys  June 2004 - November 2010
EDS  February 2002 - June 2004
American Book Publishing  February 2002 - February 2004
Charles Zhang and Associates   June 2000 - December 2001
Kaechele Publications   September 1998 - December 1999
MTV  January 1998 - March 1998
Buffalo Bill Historical Center  November 1996 - March 1997

Skills
Management, Team Leadership, Customer Satisfaction, Coaching, Outsourcing, Operations Management, Performance Management, Team Management, Process Improvement, Leadership, Business Analysis, Change Management, Customer Service, Cross-functional Team..., Call Centers, Forecasting, Customer Experience, Program Management, Analysis, Employee Training, Account Management, Analytics, Business Development, Business Planning, CRM, Team Building, Strategy, Telecommunications, Sales, Customer Retention

Education
Kalamazoo College   1994 — 1998
BA, Economics and Business

Experience
IBM  April 2004 - Present
The Minacs Group   2000 - 2002
BigNet   1999 - 2001

Skills
Security, Intrusion Detection, Vulnerability Management, Microsoft Certified..., IDS, Information Security..., Information Security, CISSP, Penetration Testing, Vulnerability Assessment

Education
Oakland Community College   2011 — 2014
Computer Software Engineering

Experience
General Motors  February 2014 - Present
The Minacs Group   July 2013 - February 2014
Aditya Birla Minacs  January 2012 - July 2013
Aditya Birla Minacs  October 2010 - January 2012
Harte-Hanks, Inc., Austin, TX   November 2002 - September 2004

Skills
Troubleshooting, Networking, Technical Support, Windows 7, XP, Computer Hardware, Customer Service, Windows, Operating Systems, Microsoft Office, Call Center, Computer Repair, Call Centers, Customer Satisfaction, Workforce Management, Time Management

Education
Northwest Technology Center-Alva   1996 — 1997
Certificate of Completion, Business and Computer Development

Alva High School, Alva, OK   1994 — 1997
Diploma, General Studies

Experience
RBC  September 2012 - Present
United Way of Halifax Region  September 2012 - December 2012
RBC  March 2012 - August 2012
Esso Gas Station  January 2011 - August 2012
The Minacs Group   September 2011 - March 2012
Westin Hotels & Resorts  September 2010 - October 2011
Saint marys university halifax   September 2010 - January 2011
Bajaj Allianz Life Insurance Company Limited  February 2007 - July 2008

Skills
Customer Service, Account Management, Analysis, Team Leadership, Business Analysis, Banking, Sales Management, Microsoft Office, Teamwork, Accounting, Microsoft Excel, Business Strategy, New Business Development, Risk Management, Account Reconciliation, Investments, Sales, Finance, Accounts Payable, Public Speaking, Training, Project Planning, Program Management

Education
Saint Mary's University   2008 — 2011
Bachelor of Commerce, General Business

Ansal Institute of Technology   2006 — 2008
Diploma in Business Administration, Business Administration

Experience
The Minacs Group   October 2003 - Present
TIM Dealer Services   October 2000 - October 2001
Colonial Honda  April 1992 - April 2000
Department of National Defence  October 1991 - March 1992

Skills
Active Directory, Computer Hardware, Windows 7, Troubleshooting, Technical Support, Call Center, Windows Server, Servers, XP, Norton Ghost, System Administration, Call Centers, Customer Satisfaction, Vendor Management, IT Service Management, Team Management, Service Delivery, Customer Service

Education
Information Technology Institute (ITI)   2002 — 2003
Applied Information Technology (AIT) Diploma, Information Technology, Graduated with Distinction

St. Mary's University   1986 — 1987

Cole Harbour High School   1981 — 1985
High School Diploma

Experience
The Minacs Group   March 2015 - Present
North American Bancard  October 2014 - March 2015
ICONMA  March 2014 - October 2014
Aerotek  March 2013 - March 2014
Expertcare  February 2012 - March 2013
City of Dearborn Heights  June 2004 - February 2012
Guardian Alarm  September 2001 - June 2004

Skills
Recruiting, Criminal Justice, Human Resources, Customer-focused, Customer Service, Logistics Systems, Applicant Tracking..., Sourcing, Management, Interviews, Temporary Placement, Training, Analysis, Screening, Background Checks, Internet Recruiting, Talent Acquisition, Onboarding, Leadership

Education
University of Michigan-Dearborn   2002 — 2008
Bachelor of Science (B.S.), Criminal Justice

Experience
Aditya Birla Minacs  August 2009 - Present
The Minacs Group   August 2009 - Present

Skills
Training, BPO, Customer Service, Customer Satisfaction, Team Management, Call Centers, Customer Experience, Vendor Management, Performance Management

Education
Sanford-Brown College   2013 — 2014
Associate's degree of Web Development and Design, Website Development and Design

Experience
Dialogue Direct/Health Markets   October 2014 - Present
The Minacs Group   March 2013 - January 2014
Tim Hortons  June 2012 - October 2012
Checkers Drive In Restaurants, Inc.   May 2010 - June 2012

Education
Eastern Michigan University   2000 — 2001
Business Adminstration

Mackenzie High School   1997 — 2000
Diploma, English Language and Literature, General