Experience
AT&T   September 2013 - Present
Cisco Systems  2011 - 2012
Comcast Cable  November 2000 - 2012

Skills
Network Administration, Network Architecture, Software Installation, Structured Cabling, Windows Server, Computer Hardware, Computer Repair, VoIP, Routers, Wireless Networking

Education
University of Phoenix   2012 — 2017
Bachelor of Science (BS), Business Administration and Management, General

Heald College   1989 — 1991
Associate of Science (AS), Computer Science

Cordova Senior High School   1986 — 1989
High School Diploma, High School/Secondary Diploma Programs

Experience
Kelly OCG Services   April 2012 - Present
AT&T   September 2011 - April 2012
Intel Corporation  August 2010 - September 2011
Intel Corporation  October 2005 - January 2009
Intel Corporation  April 2000 - October 2005

Skills
Hardware, Program Management, Testing, Manufacturing, Integration, Product Development, Engineering, Product Management, Outsourcing, Leadership, Training, Operating Systems, Vendor Management, Networking, Embedded Systems

Education
Heald College   1993 — 1994
AS, Electronics & Computers

Experience
Taos  June 2015 - Present
Astreya (Contract for Google/Motorola)   February 2014 - June 2015
Intel Corporation  June 2013 - February 2014
NTT America  February 2008 - May 2013
Comcast  March 2007 - February 2008
MegaPath Networks  January 2007 - March 2007
AT&T   January 2005 - March 2007

Skills
Routers, Switches, Cisco Technologies, BGP, Routing, Aruba Wireless, Networking, OSPF, Network Engineering, Juniper, VPN, CCNA, Cisco Routers, Troubleshooting, MPLS, Data Center, Firewalls, WAN, Routing Protocols, Telecommunications, DNS, QoS, VLAN, VoIP, Network Administration, IP, EIGRP, CCNP, Cisco IOS, Switching, HSRP, Load Balancing, Hardware, ASA, MPLS VPN, Computer Network..., VRRP, ATM networks, Cisco Certified, TCP/IP, Wireless Networking, STP, Network Design, Network Architecture, Ethernet, Checkpoint, Frame Relay, System Deployment, Disaster Recovery, Cisco Network Design

Education
Heald College   1997 — 1999
AS, Electronics

Experience
Sikka Software Corporation  October 2012 - Present
SVTIX   July 2010 - July 2015
Contivio.com   April 2012 - October 2012
8x8, Inc.   August 2009 - April 2012
8x8, Inc.   2009 - 2011
8x8, Inc.   2009 - 2011
AT&T   March 2009 - June 2010
Santa Clara Unified School District  August 2007 - August 2009
Santa Clara Unified School District  August 2007 - July 2009

Skills
Windows 7, Microsoft Office, VoIP, PBX, Data Center, Technical Support, IP, Unified Communications, Active Directory, Telephony, Networking, XP, Windows, Telecommunications, Troubleshooting, Customer Service, SIP, Switches, Team Leadership, TCP/IP, Routers, Call Center, HTML, Project Management, Customer Satisfaction, Software Installation, Call Centers, Firewalls, Computer Hardware, Hardware, LAN-WAN, Security, DHCP, VMware, Cloud Computing, Microsoft Exchange, Visio, DNS, CRM, QoS, Remote Desktop, Databases, Wireless Networking, VPN, Network Administration, OS X, Network Security, WAN, Cisco Technologies, Wireshark

Education
Heald College   2005 — 2007
AA, Network Security

Experience
Tonic Media Group   September 2015 - Present
Envio Boutique   September 2012 - Present
Clear Choice Dental Implant Centers   January 2012 - December 2014
American Laser Centers  February 2011 - December 2011
VIP Wireless  November 2009 - January 2011
AT&T   June 2006 - August 2009

Skills
Sales, Sales Operations, Salesforce.com, Cold Calling, Sales Process, Management, Customer Service, Sales Management, Medical Devices, CRM, Marketing Strategy, Healthcare, Account Management, Direct Sales, New Business Development, Marketing, Sales Presentations, Team Building, Leadership, Selling, Customer Satisfaction, Recruiting, Retail, B2B, Training, Customer Retention, Time Management, Public Speaking, Coaching, Business Development, Event planning, Project management, Strategic Planning, Social Media, Team Leadership, Consulting, Social Networking

Education
Hawaii Pacific University   2002 — 2003
Chemistry

Edmonds community college
Bachelors degree in progress, Health

Experience
Monterey Bay Eye Center   October 2000 - Present
Asilomar Conference Center   August 1995 - October 1998
AT&T   March 1992 - June 1996

Skills
Medical Billing, Medical Records, CPT, ICD-9, Medical Coding, Medical Terminology, Medical Manager, HCFA, Credentialing, HIPAA, Revenue Cycle, Practice Management, Medical Transcription, EMR, Medicare, EHR, Medicaid, PPO, HMO, Abstracting, Healthcare Management, Data Entry, MacPractice, Medisoft, ICD-9-CM, Medicare/Medicaid..., Denials, Physician Coding

Education
Heald College

MPC

Experience
Covenant Aviation Security  December 2002 - July 2015
AT&T   January 2002 - December 2002
Logical Automation Technology   September 2000 - June 2001

Skills
Customer Service, Outlook, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Supervisory Skills, Technical Support, Data Entry, Leadership Development, Management, Process Improvement, Social Media, Software Documentation, System Administration, Team Leadership, Training, Troubleshooting, Time Management, Strategic Planning

Education
Heald College   1998 — 1999
Associate of Arts and Sciences (A.A.S.), Computer Technology/Computer Systems Technology

Experience
The Home Depot  January 2011 - January 2014
AT&T   January 1990 - January 2006

Skills
Project Management, IT Project..., Project Engineering, Engineering Management, Change Management, Network Engineering, Program Management, Management Consulting, Contract Management, Real Estate, Business Process..., Six Sigma, Organizational..., TQM

Education
Harvard University, John F. Kennedy School of Government
Program of Leadership for Senior Executives

Massachusetts Institute of Technology
System Dynamics for Senior Managers Program, Sloan School of Management

Western International University
Master in Business Administration

The George Washington University
Dual Master of Science in (MIS & EAD) Information Systems Management and Engineering/Construction Ad

The George Washington University
Bachelor of Science in Civil Engineering

University of Phoenix
Doctor of Management, Organizational Leadership

Experience
AT&T   October 2008 - Present
ATT  March 2003 - Present
ATT  March 2004 - October 2008
SBC  March 2001 - March 2004
Pacific Bell  November 1999 - March 2001
Hawaii Army National Guard  January 1993 - January 1998

Skills
Ethernet, Switches, Testing, Cisco Routers

Education
Heald College
Associate's of Science Degree, Electronics Technology

University of San Francisco
Bachelor's of Science Degree, Information Management Systems

Experience
Tower Safety & Instruction   November 2013 - Present
Comtech Global   January 2012 - 2014
Excell Agent Services  January 1998 - January 2012
Lucent Technologies Installer   January 1997 - January 2003
AT&T   January 1988 - January 1997

Skills
Software Installation, Vendor Management, Routers, VoIP, GSM, Switches, Wireless, Cisco Technologies, Customer Service, LTE, Computer Hardware, Telecommunications, Microsoft Exchange, Sales Management, Cellular Communications, ISDN, New Business Development, Project Planning, Fiber Optics, Cisco Routers, Friendly Personality, Contract Negotiation, Appearances, T1, Program Management, RF

Education
Hawaii Pacific University   1987 — 1990
Computer Science, 3.8

MCC for CCNA certification
Network Ceritfications

Manzano

Experience
Pace Americas  May 2011 - Present
Pace Americas  April 2006 - May 2011
@Road  October 2005 - June 2006
AT&T   June 2000 - August 2004

Skills
Telecommunications, Alcatel, Cisco Routers, Networking, TCP/IP, Microsoft Mediaroom, VoIP, Wireless, Ethernet, IPTV, Cloud Computing, Virtualization, Data Center, Alcatel DLSAM, Cisco IOS, HP Servers, Dell PowerEdge Servers, Extreme Networks, VMware, Lab Design, PGP, Sophos, Integration, Cross-functional Team...

Education
Heald College   1996 — 1998
AS, Computer Science

Experience
AT&T   May 2006 - Present
AT&T   October 2003 - May 2006
AT&T   February 2001 - October 2003
AT&T   July 2000 - February 2001
AT&T   February 1999 - June 2000

Skills
Windows Server 2003, Windows Server 2008, IPTV, Batch Processing, Application Management, SCOM, Remote Management, TCP/IP, Wireshark, Mediaroom 2.0, CMD Scripting, Powershell, Microsoft SQL Server, IIS, Microsoft Mediaroom, Scripting, Network Engineering, Telecommunications, Vendor Management, DSL, Switches, Remote Desktop, Wireless, Windows Server, Remote Infrastructure..., Troubleshooting, Technical Support, Quality Assurance, System Deployment, WAN, LAN-WAN, Computer Network..., Servers, Data Center, Disaster Recovery, Microsoft Technologies, Ethernet, IP, Network Design

Education
Heald College   1998 — 1999
MCSE, Microsoft Certification

St. John's College (NM)   1985 — 1989
Bachelor of Arts, Classical Mathematics, Philosophy

Experience
The New York Times  November 2013 - Present
TEALS   September 2013 - Present
Etsy  January 2013 - November 2013
University of Southern California  August 2010 - December 2012
AT&T   June 2011 - August 2011
Haverford College  September 2006 - September 2010
Information Sciences Institute  June 2009 - August 2009

Skills
Machine Learning, Natural Language..., LaTeX, Python, Computer Science, Computational..., Information Extraction, Matlab, Parallel Computing

Education
University of Southern California   2010 — 2012
Master's degree, Computer Science

Haverford College   2006 — 2010
BS, Math, Computer Science

Budapest Semesters in Mathematics   2009 — 2009
Math

Experience
IPS Learning  July 2014 - Present
Ameritraining, Inc.   January 2012 - Present
CGS  January 2010 - March 2011
Computer Task Group  March 2009 - December 2009
Finisar  2007 - 2009
AT&T   May 1999 - August 2007

Skills
Training, Leadership Development, Leadership, Management, Coaching, Team Building, Organizational..., Employee Training, Program Management, Customer Service, Telecommunications, Instructional Design, Sales, Succession Planning, Instructor-led Training, Project Management, Call Centers, Blended Learning, Training Delivery, ADDIE, Performance Management, E-Learning, Employee Relations, Team Leadership, Process Improvement, Customer Retention, Time Management, Negotiation, Employee Engagement, Change Management, Talent Management, Project Planning, Human Resources, Call Center..., Call Center Development, Vendor Management, Credit Analysis, Accounts Payable, Accounts Receivable, Organization &..., Sales Operations, Critical Thinking, PowerPoint, Microsoft Excel, Microsoft Word, Captivate, Executive..., Needs Analysis, Technical Training, Performance Improvement

Education
University of Phoenix   2012 — 2014
Bachelor of Science, Business Management- Project Mgt

Heald College   1995 — 1997
Associate of Science (A.S.), Business Administration, Management and Operations

Experience
TechCaliber Consulting   January 2000 - Present
AT&T   July 1979 - January 2000

Skills
Telecommunications, Contract Negotiation, Compliance, Wireless, MPLS, Procurement, VoIP, Vendor Management, Negotiation, Outsourcing, Managed Services, Sales Operations, Infrastructure, Unified Communications, Professional Services, Telecommunications...

Education
University of California, Berkeley, Haas School of Business   1980 — 1982
MBA, Marketing and Finance

Haslam College of Business at the University of Tennessee   1973 — 1977
BS in BA, Marketing and Finance

Experience
IBM  December 2007 - April 2009
AT&T   October 1999 - November 2007
Vallejo City Unified School District  September 1998 - June 1999
Vallejo City Unified School District  September 1995 - August 1998

Education
Heald College   1998 — 1999
A.A.S., Computer Technology

San Francisco State University   1990 — 1994
B.A., Radio and Television Communication

Solano Community College   1987 — 1990
A.A., Liberal Arts

Experience
Adelphi University  September 2005 - Present
Leadership Science, LLC   November 2004 - Present
Institute for Research in Complexity and Society   January 2011 - Present
Mälardalen University, Sweden   September 2012 - April 2015
Goodwill Industries International  June 2008 - June 2013
North Rim Capital, LLC   November 2001 - August 2005
Ernst & Young  March 2000 - July 2001
AT&T   June 1978 - March 2000
Avaya (as AT&T Business Services)   1983 - 1989

Skills
Organizational..., Organizational..., M&A experience, Organizational..., Entrepreneurship, Change Management, Financial Planning, Mergers, Strategic Financial..., Strategic Planning, Strategy, Innovation Management, Leadership Development, Management Consulting, Management, Executive Coaching, Coaching, Teaching, Nonprofits, E-Learning, Higher Education, Public Speaking, Analysis, Mergers & Acquisitions, Research, Sustainability, Data Analysis, Social Entrepreneurship, Training, Leadership, Business Development, Lecturing, University Teaching, Qualitative Research, Instructional Design, Consulting, Statistics, Program Management, Program Evaluation, Adult Education, Career Counseling, Workshop Facilitation, Curriculum Design, Performance Improvement, Staff Development, Curriculum Development, Program Development, Career Development, Business Strategy, Policy

Education
The George Washington University   1999 — 2005
Doctorate, Human Resource Development

University of Pennsylvania - The Wharton School   1986 — 1988
MBA, Finance

Haverford College   1975 — 1978
BS, Mathematics

Butler High School   1970 — 1973

Experience
AT&T   February 2000 - Present
AT&T   May 1999 - January 2000
AT&T   January 1996 - May 1999

Education
University of Phoenix, Sacramento   2003 — 2005
BA, Criminal Justice Administration

Heald College   1993 — 1995
AA, Accounting

Experience
Wells Fargo  2005 - Present
Wells Real Estate Funds  2003 - 2005
AT&T   1993 - 2003

Skills
Asset Management, Financial Analysis, Strategic Planning, Real Estate, Negotiation, Real Estate Transactions, Real Estate Development, Contract Negotiation, Investment Properties, Strategy, Contract Management, Investments, Facilities Management, New Business Development, Commercial Real Estate, Leases, Budgets, Property Management, Portfolio Management, Asset Managment, Marketing, Management, Due Diligence, Valuation, Sales, Real Estate Economics, Business Development, Brokerage, Corporate Real Estate, Disposition

Education
Harvard University Kennedy School of Government   1979 — 1981
Master of City and Regional Planning

Princeton University   1975 — 1979
BA-Political Science

Experience
AT&T   December 2013 - Present
Park University  August 2000 - Present
L-3 Communications/STRATIS   August 2009 - December 2013
L-3 Communications/STRATIS   January 2009 - December 2013
L-3 Communications Integrated Systems  October 2007 - January 2009
Southwest Research Institute  March 2006 - October 2007
SwRI  2006 - 2007
US Air Force  October 1981 - February 2006
6911 ESS   1985 - 1988

Skills
Security Clearance, XML, Computer Security, Testing, Program Management, Java, Requirements Analysis, Software Engineering, HTML, Systems Engineering, Proposal Writing, C++, Software Development, Requirements Management, DoD, Programming, Air Force, Military, Information Security, Eclipse

Education
U.S. Air Force Institute of Technology   1996 — 1997
M.S., Software Engineering

Hawaii Pacific University   1989 — 1993
B.S., Computer Science

Experience
AT&T   June 2001 - September 2008

Education
Heald College   2000 — 2002
Administrative

Experience
DEX Imaging  June 2010 - Present
Titan Technology   2008 - 2010
Mohawk Industries  1993 - 2009
AT&T   January 2008 - January 2008

Skills
Direct Sales, Team Building, Wide Format Printing, Salesforce.com, Lead Generation, Photocopier, B2B, Variable Data Printing, B2B Marketing, SPIN Selling, Sales Operations, Management, Sales Force Development, Office Equipment, New Business Development, Product Marketing, Forecasting, Business Development, Key Account Management, Marketing, Marketing Strategy, Negotiation, Cloud Computing, Strategic Planning, Customer Retention, Leadership, Inventory Management, Recruiting, Social Media Marketing, Customer Service, Ricoh, Business Strategy, Team Leadership, Sales, Account Management, Sales Process, Sales Management, Contract Negotiation, Cold Calling, Solution Selling, Sales Presentations, Document Management, Consultative Selling

Education
Learning Center International   1992 — 1993
Certified as a trainer/instructor for sales and management., Training/Sales Management

University of Tennessee-Knoxville - College of Business Administration   1984 — 1988
Bachelor of Science (BS), Industrial Economics/Statistics

McCallie   1977 — 1983
General Academics, General Studies

Experience
OMBEEDESK.COM   July 2015 - Present
GuideGuru App   October 2014 - Present
AT&T   June 2013 - March 2015
Time Warner Cable Business Class  March 2013 - June 2013
Time Warner Cable Business Class  September 2010 - March 2013
Blue Mango Inn Boracay Island   August 2005 - June 2010
Aquatech Divecenter   June 2004 - June 2005
Island Divers Hawaii  May 2002 - June 2004

Skills
Team Building, Sales, Cost Management, Telecommunications, Negotiation, Team Leadership, Solution Selling, Entrepreneurship, Cross-functional Team..., Selling, Marketing, Managed Services, Process Improvement, Business Planning, Product Management, Product Development, Security, Customer Retention, Networking, CRM, Sales Operations, B2B, Cloud Computing, Call Centers, Management, Leadership, Start-ups, Customer Service, New Business Development

Education
University of Notre Dame - Mendoza College of Business   2012 — 2012
Certificate, Executive Leadership and Management

Hawaii Pacific University   2000 — 2004
B.A, Marine Biology

Brent International School Manila Philippines   1991 — 1995

Massachusetts Institute of Technology
Entrepreneurship/Entrepreneurial Studies

Experience
Rapid7  March 2015 - Present
Rapid7  March 2014 - March 2015
DTT  June 2012 - November 2013
CyberDefender  July 2010 - May 2012
IT Consultant Freelance  April 2008 - July 2010
AT&T   May 2001 - April 2008

Skills
VPN, TCP/IP, Malware Analysis, Security, Network Security, Troubleshooting, Pole Dancing, Punching

Education
Heald College   1995 — 1996
Associate of Science (A.S.), Computer Science

Experience
Blast Cleaning Services   March 1990 - Present
AT&T   March 1980 - January 1990

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, HTML, Budgets, Negotiation, Editing

Education
Heald College

Experience
Verizon Wireless  September 2014 - Present
Verizon Wireless  December 2013 - September 2014
AT&T   April 2006 - October 2011
US Cellular  August 2003 - August 2004
Red Carpet Golf Club   April 2001 - March 2003

Skills
Great communications..., Cellular Communications, Customer Service, Customer Retention, Customer Satisfaction, Sales Process, Sales Presentations, Account Management, Team Leadership, Leadership Development, Leadership, Team-oriented, Team Building, Teamwork, Work Well Independently, Independent Thinking, Outstanding time..., Forward Thinking, Forward Looking, Dependable Team Player, Positive Team Player, Energetic team player, Self-motivated Team..., Self-motivated Team..., Takes Direction Well, Fun, Self-esteem, Self-starter, Self-confidence, Highly motivated..., Goal Oriented, Time Management, Sales, Customer Experience, Sales Operations, Management, Solution Selling, Wireless, Direct Sales, Sales Management, Telecommunications, Retail, Cold Calling, Mobile Devices

Education
DePaul University   2003 — 2013
Bachelor of Arts (BA), Marketing/Marketing Management, General, Senior

Hawkeye Community College   1999 — 2002
Associate of Arts (AA), Business Administration, Management and Operations

Experience
Coriant, Inc.   January 2015 - Present
Coriant GmbH & Co. KG   February 2014 - January 2015
Tellabs  July 2011 - January 2014
Tellabs  2008 - June 2011
Tellabs  2007 - 2007
AT&T   2005 - 2007
AT&T   2001 - February 2004
AT&T   1996 - 2000

Skills
VoIP, Telecommunications, Solution Selling, MPLS, IP, Managed Services, Unified Communications, Account Management, Sales Management, Competitive Analysis, New Business Development, Product Management, Mobile Devices, Direct Sales, Contract Negotiation, Product Marketing, Business Development, Strategic Planning, Strategy, Pre-sales, Channel Partners, Enterprise Software, Go-to-market Strategy, Sales Operations, Ethernet, Data Center, Product Development, Selling, Business Strategy, Management, Cross-functional Team..., Strategic Partnerships, Wireless, Leadership, Sales

Education
Haverford College
BA

University of South Carolina - The Moore School of Business
Master of International Business Studies, International Business

Experience
AT&T   August 2012 - Present
Shiekh Shoes  June 2012 - Present
New Hope Of Arizona   April 2012 - Present
Nibblers Catering   April 2008 - June 2009
Target  August 2007 - January 2008

Skills
Customer Service, Sales, People Skills, Dedication to work, Positive Team Player, Dependable Team Player, Pay Close Attention to..., hard working, proactive

Education
Hawaii Pacific University   2010 — 2012
Bachelor's degree, Sociology

South Mountain Community College   2008 — 2010
Associate of Arts (AA), General Studies

Experience
Yellow Pages Social   February 2012 - Present
Yellow Pages Social   June 2005 - Present
Frank Leta Honda  2011 - 2014
AT&T   2005 - 2010

Skills
Social Media Marketing, Online Marketing, SEM, SEO, Social Media, Facebook, Advertising, Marketing, New Media, Google Adwords, Mobile Marketing, Video, Advertising Sales, Small Business, Online Advertising, E-commerce, Direct Marketing, Digital Marketing, Management, Sales, Web Marketing

Education
Hawaii Pacific University   1987 — 1989
Business

Experience
AT&T   April 2013 - December 2013

Skills
Project Management, Negotiation, Management, Sales, Contract Negotiation, Process Improvement, Account Management, Risk Management

Education
Haslam College of Business at the University of Tennessee   1977 — 1981

Farragut High School

Experience
Cardinal Logistics Management  June 2014 - Present
Daylight Foods Inc  June 2011 - June 2014
UPS Freight  2010 - June 2011
Sysco Foods  December 2006 - July 2009
P. NICOLI   March 2003 - August 2006
Pacific Bell  January 2001 - January 2002
Pacific Bell  January 1999 - January 2001
Pac Bell  January 1998 - January 1999
AT&T   January 1995 - January 1998
US Navy  January 1989 - January 1993

Skills
Customer Satisfaction, Inventory Management, Leadership, Management, Process Scheduler, Training, Supervisory Skills

Education
Gunderson High School

Heald College
Business Software

Experience
Comdata  February 2014 - Present
AT&T   July 2012 - February 2014
Southwest Airlines  January 2009 - January 2012
Key Energy Services  March 2003 - December 2008
Scient Corporation  June 1998 - March 2003

Skills
Software Development, Agile Methodologies, Java, Web Development, SDLC, Architecture, Enterprise Architecture, Enterprise Software, Mobile Applications, Cloud Computing, .NET, Application Architecture, Business Analysis, Databases, JavaScript, Servers, Start-ups, Strategy, Tomcat, User Experience, XML, Leadership

Education
Harvey Mudd College   1994 — 1998
B.S.

Experience
QualityHealth  January 2014 - Present
QualityHealth  April 2010 - December 2013
inVentiv Health  October 1998 - April 2010
Cephalon  June 1996 - October 1998
AT&T   June 1993 - May 1996

Skills
Leadership, Marketing Analytics, Analytics, Segmentation

Education
University of Tennessee-Knoxville - College of Business Administration   1991 — 1993
MS, Statistics

St. Andrews Presbyterian College   1985 — 1989
BA, Mathematics

Experience
US Army Reserves  January 2013 - Present
Integrity Process Serving   August 2011 - Present
NCCT Inc   November 2008 - May 2011
Comcast Cable  2006 - September 2008
Comcast  2004 - 2006
AT&T Local   June 1999 - December 2004
AT&T   1989 - 1994

Skills
Service Operations, Integration, Product Management, Business Analysis, Business Process..., Customer Satisfaction, PMI, Team Leadership, Project Planning, Product Launch, Project Management, Project Delivery, Logistics Management, Leadership, Microsoft Office, New Business Development, Problem Solving, Customer Service, Training, VoIP, Wireless, Strategic Planning, Account Management, Performance Management, MS Project, Outsourcing, Business Process, Management, IPTV, Change Management, Business Intelligence, Customer Experience, Workforce Management, SDLC, VOD, Telephony, Operations Management, IVR, Team Building, Quality Assurance, Broadband, Forecasting, Project Portfolio..., Contract Negotiation, Analysis, Software Documentation

Education
University of Phoenix   2000 — 2002
MBA, Business Administration and Management, General

Steven's Institute of Technology   2000 — 2001
Master Certificate, Project Management

University of Tennessee-Knoxville - College of Business Administration   1988 — 1992
BS, Finance

Experience
Global Fund for Women  October 2010 - Present
International Museum of Women  November 2008 - October 2010
UC Berkeley, School of Law  September 2007 - November 2008
University of California, Berkeley- Extension  January 2006 - July 2007
Inter-American Development Bank  September 2005 - December 2005
Darden Graduate School of Business, University of Virginia   September 2001 - August 2003
Accenture  June 1998 - August 2001
AT&T   June 1994 - August 1998

Education
Tufts University - The Fletcher School of Law and Diplomacy   2003 — 2005
M.A., International Relations

Harvard University Kennedy School of Government

University of Virginia
B.A., International Relations & Foreign Languages

University of Virginia Darden School of Business
Exec Education Program

Experience
AT&T   December 2007 - Present
Pacific Bell/SBC/AT&T   March 1997 - December 2007
Packard Bell  August 1996 - November 1996

Education
Heald College   2007 — 2007
AA, networking technology

Heald College   1995 — 1996
AA, electronics technology

Sacramento City College

Experience
Ricoh Americas Corporation  January 2014 - Present
Ricoh Americas Corporation  November 2010 - October 2013
Morgan Stanley Smith Barney  April 2007 - November 2010
AT&T   January 2002 - March 2007

Skills
Business Development, Negotiation, Financial Analysis, Strategic Planning, Information Management, Change Management, Project Management, Competitive Analysis, Leadership, Strategy, Process Improvement, Sales, Salesforce.com, Marketing, Public Speaking, Management, Account Management, Finance, Team Building, Enterprise Software

Education
University of Tennessee-Knoxville

University of Tennessee-Knoxville - College of Business Administration

Experience
MILITARY SEALIFT COMMAND (USNR)   March 1999 - Present
AT&T   March 2010 - May 2010
USNS COMFORT   March 2009 - August 2009
Pomeroy IT Solutions  January 2008 - January 2008
MV GREEN COVE/CENTRAL GULF LINES   September 2006 - December 2006
USNS SUMNER/HORIZON LINES   December 2005 - May 2006
Bank of America  August 2003 - July 2005

Education
University of Phoenix   2001 — 2008
BSIT, INFORMATION TECHNOLOGY

Heald College   1999 — 2000
AAS, COMPUTER TECHNOLOGY

Experience
AT&T   December 2012 - Present
AT&T   April 2008 - December 2012
BellSouth  September 1982 - December 2006

Skills
Wireless, Telecommunications, MPLS, VoIP, Managed Services, IP, Ethernet, Mobile Technology, Mobile Devices, Network Architecture, RFP, Network Design, Professional Services, Broadband, Vendor Management, Telecommunications...

Education
University of Tennessee-Knoxville - College of Business Administration   1970 — 1974
BS, Business Administration and Management, General

Experience
AT&T   September 2004 - Present

Skills
Forecasting, Access, Finance, Budgets, Management, Variance Analysis, Competitive Analysis, Hyperion Enterprise, Essbase, Product Marketing, Telecommunications, Cross-functional Team..., Financial Reporting, Financial Analysis, Financial Modeling, Process Improvement, Business Analysis, Revenue Analysis, Budget Reconciliation, Planning Budgeting &...

Education
Haslam College of Business at the University of Tennessee   2003 — 2004
MBA, Finance

Experience
Newtek Business Services Corp   2001 - Present
Newtek Business Services Corp   January 2012 - March 2014
First Pacific Networks  February 1993 - February 1996
Credit Depot Corporation   January 1992 - December 1994
Entergy Corporation  February 1988 - February 1993
AT&T   February 1974 - February 1989
US Army - 1st Air Calvary   1969 - 1970

Skills
Web Development, Executive Management, Hardware, Solution Architecture, Mergers, Strategic Planning, E-commerce, Electronic Payments, Mergers & Acquisitions, Start-ups, Due Diligence, Vendor Management, SaaS, Strategic Partnerships, CRM, Leadership, Credit Cards, Finance, Risk Management, Portfolio Management, Security, Cloud Computing, Product Management, Strategy, Business Development, Mobile Payments, Enterprise Software, IT Strategy, Financial Services, Payment Systems, Management Consulting, PCI DSS, Banking, Business Analysis, IT Management, Information Technology, Integration, Consulting, Program Management, Entrepreneurship, Management, Data Center, Payment Card Processing, Networking, E-payments, Process Improvement, Acquiring, Disaster Recovery, Outsourcing, Payment Gateways

Education
Harvard Kennedy School of Government   1988 — 1988
Executive Education - AT&T

Aspen Institute for Humanistic Studies   1987 — 1987
Completed, International Relations and Affairs, Completed

University of Southwestern Louisiana   1967 — 1972
Bachelor of Science (B.S.), Marketing/Finance

Experience
AT&T   December 1998 - Present

Skills
WAN, MPLS, Network Design, VoIP, IP, Frame Relay, QoS, Network Engineering, Routers, Ethernet, Routing, BGP, Network Architecture, Unified Communications, Managed Services, Telecommunications

Education
Haverford College
BS, Mathematics

New York University - Leonard N. Stern School of Business
MBA, Finance

Experience
Impax Laboratories  August 2013 - Present
Aero Precision Industries  August 2012 - June 2013
Ellie Mae  July 2010 - June 2012
Animation Mentor  January 2010 - April 2010
AT&T   May 2008 - December 2008
Siemens Itron Business Services  December 2006 - December 2007

Skills
IT Operations, Windows Server, Active Directory, Group Policy, DNS, DHCP, WINS, TCP/IP, IIS, Subnetting, Exchange 2010/2007/2003, Office 365, Windows 7, XP, Linux, Firewalls, VMware, System Administration, Structured Cabling, Postini, VoIP, Salesforce.com, Dell PowerEdge Servers, Dell KACE, Dell Workstations, CCNA, Network Security, Network Defense, Disaster Recovery, Computer Forensics, FTK, HTML

Education
Heald College   2009 — 2010
AA, Information Technology - Network Security

Mapua Institute of Technology   2008 — 2008
CCNA, Information Technology

New Era University   1993 — 1998
BSECE, Electronics and Communications Engineering

Experience
AT&T  

Skills
Call Centers, Sales, Process Improvement, Software Development, Business Analysis, Vendor Management, Product Management, Program Management, VoIP

Education
Carroll High School

Hawaii Pacific University
Assosciates, Supervisory Leadership

University of Alabama
BS, Interdiscplinary Studies: Admininistrative Science

Experience
AT&T  

Skills
Cisco IOS, Wireless Networking, Routers, LAN-WAN

Education
Heald College   2006 — 2007
AA, Network Administrator

Experience
WhatTheyShouldSay.org, Inc.   November 2014 - Present
WJOU - "What's Going On"   June 2012 - Present
Oakwood University  January 2011 - Present
Sage Products, LLC   February 2009 - Present
Educational Testing Service  October 2003 - January 2009
AT&T   June 1978 - June 1998
US Government  1994 - 1995

Skills
Public Speaking, Higher Education, Non-profits, Staff Development, Teaching, Marketing Communications, Consultative Selling..., Consultative Sales..., Writing, Management, Business Development, Program Development, Entrepreneurship, Leadership Development, Marketing, Team Building, Editing, Training, Fundraising, Coaching, Marketing Strategy, Social Networking, Negotiation, Analysis, Social Media, Workshop Facilitation, Process Improvement, Team Leadership, Strategic Communications, Strategy, Customer Service, Budgets, Start-ups, Sales, Policy, Program Management, Event Management, Government, Organizational..., Nonprofits

Education
Harvard University, John F. Kennedy School of Government   1990 — 1991
MPA, Public Administration

Oakwood University   1974 — 1978
B.S., Business Administration

Experience
AT&T   Network Systems Tech.SBCFebruary 2001 - September 2007

Skills
Troubleshooting, ATM networks, Computer Hardware, DS3, DSL, Fiber Optics, Cabling, VoIP, Frame Relay, Network Design, Networking, Telecommunications..., Software Installation, Wireless Networking, Wireless, LAN-WAN, WAN, Switches, Routers, T1, Telephony, Telecommunications, Computer Network...

Education
Heald College   1997 — 1999
Associate of Applied Sciences, Computer Tehnology

Experience
AT&T   April 2014 - Present
AT&T   August 2011 - Present
AT&T   May 2011 - Present
Advanced Business Solutions Micros   August 2005 - August 2011

Skills
Troubleshooting, Software Installation, Technical Support, Computer Hardware, Cabling, Routers, Wireless Networking, LAN-WAN, Switches, Windows XP, VoIP, Computer Network..., Windows 7, Help Desk Support, Hardware, Networking, Wireless, IP, Ethernet, TCP/IP, Telecommunications, WAN, Telephony, Fiber Optics

Education
Heald College   2002 — 2004
AAS, Computer Technology

Heald College
associates of art and science, Computer Technology

Experience
Lithium Technologies  October 2012 - Present
Shutterfly  June 2012 - October 2012
Freelance Web Designer (Self-employed)   February 2012 - August 2012
Shutterfly  August 2011 - January 2012
AT&T   February 2009 - June 2011
Levin Group  June 2007 - August 2007
2Wire  August 2006 - November 2006

Skills
Computer Hardware..., Computer Hardware..., Microsoft Office, Microsoft SQL Server, Windows 7, Windows XP Pro, Microsoft Windows 98, Windows 2000, Windows Server, Active Directory, Visual Studio, Cisco Routers, Subnetting, DSL, Technical Documentation, Web Development, Web Design, cPanel, Android, Linux, Community Management, VoIP, Printers, CSS, Online Moderation, JavaScript, Help Desk Support, Eclipse, VMware, HTML, TCP/IP, Routers, Confluence, OS X, ProDG, Technical Support, XP, Customer Support, JIRA, Cisco Technologies, Remote Desktop, Cloud Computing, jQuery, TinyXML, SQL, Software Documentation, Troubleshooting, Networking, Switches, Github

Education
Heald College   2009 — 2010
Diploma, Business Administration

ITT Technical Institute   2007 — 2008
AAS, IT: Computer Network Systems

University of Advancing Technology   2004 — 2006
BA, Game Design

Experience
Loan Depot  February 2015 - Present
Network Funding, LP  February 2014 - Present
Greenlight Financial Services  January 2013 - February 2014
AT&T   2008 - 2009
US Navy  April 2001 - April 2005

Skills
Mortgage Banking, Mortgage Lending, FHA, Refinance, Loan Origination, Residential Mortgages, Loans, Credit, Credit Analysis, Banking, Investment Properties, Customer Service, Real Estate, Finance, Underwriting

Education
University of Phoenix   2010 — 2012
Master of Business Administration (MBA), Management

Hawaii Pacific University   2003 — 2005

Experience
Whitehat Security  July 2015 - Present
Perfect World Entertainment, Inc.   September 2012 - Present
EHE International  August 2011 - September 2012
Bay Computing Group  August 2010 - July 2011
eROI, Inc   July 2009 - May 2010
OpSource Inc  September 2008 - July 2009
AT&T   January 2008 - September 2008
New Dimension Service Solutions   November 2006 - January 2008

Skills
Active Directory, Windows Server, VPN, VMware, Data Center, VMware ESX, Virtualization, Operating Systems, Computer Hardware, Troubleshooting, Technical Support, Disaster Recovery, Cisco Technologies, iSCSI, Laptops, VMware Infrastructure, Infrastructure, Puppet, vCenter Server, Dell PowerEdge Servers, Nimble, Backup Solutions, Budgets, Project Management

Education
Heald College   2006 — 2008
Associate in Applied Science degree, Information Technology; an emphasis in Network Systems Administration

Heald College   2006 — 2007
Associate in Applied Science degree, Cisco Networking Technology

Experience
Quincy Public Schools  August 2011 - Present
Civil Service-US Goverment   June 1978 - Present
AT&T   September 1974 - Present

Skills
Teaching, Language Arts, Staff Development, Curriculum Development, Tutoring, Curriculum Design, Instructional Design, Educational Leadership, Adult Education, Educational Technology, Classroom, Teacher Training, Public Speaking, History

Education
CCSF   1988 — 1988
-----, SPANISH

Hawaii Pacific University   1978 — 1980
A.S., ECONOMICS-Management

Experience
Global Information Network  April 2011 - Present
The Home Depot  September 2014 - May 2015
The Home Depot  March 2013 - September 2014
Clearwire  December 2010 - May 2011
AT&T   August 2007 - July 2008
Fry's Electronics  March 1998 - June 1998

Skills
Customer Service, Fundraising, Networking, Software Installation, Social Networking, Entrepreneurship, Wireless, Team Leadership, Customer Satisfaction, Small Business

Education
Heald College   2008 — 2010
Associates, Business Administration

Experience
AT&T   May 2014 - Present
Intelligent Bills   2012 - 2014
AT&T   January 2007 - October 2009
AT&T   September 2000 - January 2007
AT&T   March 2000 - September 2000

Skills
Outlook, Microsoft Word, Customer Service, Wordperfect, Microsoft Excel, Fax, Higher Education, Legal Research, Telephone Skills, Notary Public, Data Entry, Teamwork, Public Speaking, Microsoft Office, Access, Research, Highly detail oriented, Administrative..., Customer Satisfaction, PowerPoint, Team Leadership, Office Management, Westlaw, Analysis, Windows, Critical Thinking, Invoicing, Account Management, Microsoft Office 2007, Legal Documents, Filing, Legal Assistance, Office Administration, Spreadsheets, Clerical Skills, 10 Key, Internet Explorer, Office Equipment, Call Centers, Cashiering, Organization

Education
Heald College   2010 — 2012
Associate of Arts (AA), Legal Assistant/Paralegal

Experience
AT&T  

Skills
Telecommunications, Troubleshooting, Vendor Management, Customer Retention, Managed Services, Unified Communications, Training

Education
Heald College

Experience
3Rivers Telephone   January 1994 - Present
AT&T   August 1990 - January 1994

Education
Haskell Indian Nations University   1980 — 1981

Browning High School   1975 — 1978

Experience
AT&T   October 2013 - Present
AT&T   November 2012 - September 2013
AT&T   September 2011 - November 2012

Skills
Quality Center, Test Planning, System Testing, Test Cases, Test Automation, Regression Testing, QTP, MySQL, Network Administration, Network Engineering, System Administration, Linux System..., DNS Server, Web Servers, VMware ESX, Citrix, Windows Administration, Access Database, Visual Basic, C++, Cisco IOS, Cisco Switches, Cisco Routers, Juniper Routers, VLAN, Python, Shell Scripting, Assembly Language

Education
Hawaii Pacific University   2003 — 2009
Bachelor of Science (BS), Computer Science

Leeward Community College   2004 — 2005
Certificate of Completion, Network Engineering

Experience
National Communications Inc   January 2013 - Present
AT&T   September 1999 - October 2012
General Dynamics Information Technology  June 1995 - August 1999

Skills
Electronics, Information Technology, Telecommunications, Electricity, Solar Energy, PoE, Cat5e, Terminations, Teamwork, Customer Service, Access Control, Fire Alarm, Security Systems...

Education
Haywood Community College   1993 — 1995
Associate of Arts and Sciences (A.A.S.), Electrical and Electronics Engineering

Pisgah High School   1990 — 1992
Diploma, General Studies