Bankers Life and Casualty Company
Industry: Insurance company
DescriptionEstablished in 1879 in Chicago, Bankers Life is the primary subsidiary of CNO Financial Group, Inc. CNO is a Fortune 1000 company whose subsidiaries provide insurance products and services to customers in the United States. Headquarters: Chicago, Illinois, United States Parent organization: CNO Financial Group Founded: 1879 Subsidiaries: CreekSource LLC, CNO Financial Investments Corp, Illinois General Investment Corp
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Bankers Life and Casualty Company Employees
Downs Food Group May 2013 - Present
Downs Food Group September 2012 - May 2013
David Detlefsen State Farm Agency November 2010 - September 2012
Bankers Life and Casualty Company September 2009 - November 2010
Strategic Wealth Advisory 2007 - 2009
Skills
Life & Health Insurance..., Licensed Property &..., Long Term Care Insurance, Fixed Annuities, Direct Sales, Outside Sales, Medicare, Customer Service, Food Safety, Forecasting, Food, Grocery, HACCP, Income Statement, Cross-functional Team..., Inventory Control, New Business Development, B2B, Cold Calling, Life Insurance, Long-term Customer..., Time Management, Sales, Customer Retention, Trade Shows
Education
Minnesota State University, Mankato 2004 — 2009
Finance, Accounting and Business Administration, Diploma
Southwest Minnesota State University 2002 — 2004
General Studies
Nabors Industries January 2015 - Present
Nabors Industries June 2014 - January 2015
Nabors Industries May 2011 - June 2014
Nabors Industries August 2010 - May 2011
Nabors Industries April 2008 - August 2010
Nabors Industries August 2006 - April 2008
Whirlpool Corporation September 2001 - August 2006
Bankers Life and Casualty Company January 2001 - August 2001
USA Truck, Inc. January 2000 - January 2001
Skills
Microsoft Office, Oilfield, Training, Hands-on Training, Inventory Control, Logistics, Warehouse Management, Human Resources, Process Improvement, Inspection, Strategic Sourcing, Employee Training, HRIS, Operations Management, SAP, Behavior Based Safety, Recruiting, Oil, Supervisory Skills, Safety Management..., Employee Relations, Workplace Safety, Performance Management, New Hire Orientations, Petroleum, Oil/Gas, Occupational Health, Accident Investigation, Industrial Safety, Safety Training, Energy Industry, Drilling, Auditing, Labor Relations, Gas, Workforce Planning, Personnel Management, EHS, Fall Protection, Succession Planning, HR Policies, HSE Management Systems, Onboarding, Hiring, Strategic HR, QHSE, Hazard Recognition, Sourcing, Talent Management, Organizational...
Education
John Brown University 1999 — 2001
Bachelor of Science (B.S.), Organizational Management
Arkansas Tech University 1996 — 1998
None, Mechanical Engineering
Westark Community College 1994 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
CUNA Mutual Group September 2014 - Present
CUNA Mutual Group October 2011 - September 2014
Bankers Life and Casualty Company June 2011 - September 2011
Wisconsin Innovation Service Center January 2009 - January 2010
Skills
Project Management, Research, Customer Service, Market Research, Marketing, Leadership, Problem Solving, Process Improvement, Microsoft Office, Time Management, Team Leadership, Insurance, Management
Education
University of Wisconsin-Whitewater 2007 — 2011
Bachelors of Business Administration, Marketing and Operations Management
Lakeland College 2006 — 2007
Business
American Specialty Health April 2015 - Present
American Specialty Health August 2012 - Present
American Specialty Health November 2011 - August 2012
Bankers Life and Casualty Company May 2011 - November 2011
Skills
Medical Terminology, ICD-9, HIPAA, Phone Etiquette, Medical Billing, Medical Coding, Filing, EHR, Conflict Resolution, Management, Cashiering, Fax, Internet Access, Health Insurance, Medical Records, Developmental..., Job Coaching, Employee Training, Inventory Management, ADL, Certified Nursing..., Geriatric Nursing, Cpr Certified, BLS, Nursing, Claim, PowerPoint, Customer Service, Insurance
Education
MiraCosta College 2014 — 2015
Associate's degree, Sociology
MiraCosta College 2013 — 2014
Health and Medical Administrative Services
Healthcare Academy of California 2013 — 2013
Certified Nursing Assistant
Rancho Bernardo High School 1998 — 2002
High School Diploma
Michael James Sales Tax Solutions, LLC July 2013 - Present
Bradley-Morris, Inc. January 2013 - July 2013
Bankers Life and Casualty Company October 2011 - January 2013
Skills
Tax Research, Tax, Auditing, Accounting, Sales Tax, Fixed Assets, Account Reconciliation, Property Tax, Sales & Use Tax, Accounts Payable, Use Tax
Education
Kennesaw State University 2007 — 2011
Bachelor of Business Administration, Accounting
sales and use tax
Wells Fargo March 2014 - Present
Universal American October 2008 - January 2011
Bankers Life and Casualty Company May 2007 - October 2008
Goose Creek CISD August 2005 - May 2007
Skills
Translation, English, Proofreading, Microsoft Office, Technical Translation, Foreign Languages, Language Services, Linguistics, Multilingual, Spanish, PowerPoint, Language Teaching, Teaching English as a..., Teaching, Research, Interpreting, Customer Service, Benefits Administration, Employee Benefits, Compliance, Medicare Specialist, Healthcare, Telephone Skills, Team Leadership, Team Management, Insurance, Cold Calling, Sales, Health Insurance, Retirement Planning, Universal Life, Medicare, Underwriting, Portfolio Management, Accident, Life, Retirement, Long Term Care Insurance, Tutoring, Critical Thinking, Whole Life, Recruiting, Fixed Annuities, Long-term Care, Life Insurance, Talent Management, College Recruiting, ESL, Training, Field Training
Education
University of Houston-Clear Lake 2007 — 2009
Bachelor of Science (B.S.), Finance
Lee College 2005 — 2007
Associate of Science (A.S.), Business Adminstration
Questar Capital Corporation September 2014 - Present
Cornerstone Wealth Management September 2014 - Present
Mutual of Omaha Investor Services, Inc December 2007 - September 2014
Bankers Life and Casualty Company June 2007 - December 2007
Party City May 2001 - June 2007
Skills
Investments, Wealth Accumulation, Wealth Transfer, Retirement, Retirement Savings, Retirement Benefits, Retirement Income..., IRAs, Fixed Annuities, Long Term Care Insurance, Life Insurance, Disability Insurance, Critical Illness
Education
Midwestern State University
Pregis April 2015 - Present
CDW June 2014 - April 2015
Bankers Life and Casualty Company June 2013 - August 2013
Spartan Polymers June 2012 - August 2012
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Economics, Microsoft Word, Teamwork, English, Social Media, Team Leadership, Leadership
Education
Loyola academy
Loyola academy
Miami University 2010 — 2014
Economics
Summit Global Education - Brazil - ESPM 2014 — 2014
International Business, Brazilian Culture, Beginning Portuguese
University of Iowa 2010 — 2011
Bankers Life and Casualty Company May 2008 - Present
Thrivent Financial for Lutherans March 2002 - March 2008
Skills
Fixed Annuities, Insurance, Health Insurance, Long-term Care, Life Insurance, Disability Insurance, Retirement, Long Term Care Insurance, Term Life Insurance, Medicare, IRAs, Retirement Planning, Customer Service, 401k, Underwriting, Employee Training, Team Building, Career Development, Sales Management
Education
Lawrence University 1995 — 1999
Bachelor of Arts (B.A.), Psychology
Fox Valley Lutheran 1991 — 1995
Saline County Kansas October 2014 - Present
Saline County Kansas July 2013 - October 2014
Petro July 2013 - April 2014
Bankers Life and Casualty Company March 2013 - June 2013
Kansas State University October 2008 - February 2013
Skills
Microsoft Office, SPSS, Quantitative Research, Data Analysis, Data Entry, Customer Service, Creative Writing, Technical Writing, Bookkeeping, Editing, Social Media, Food Service, Food Safety, Payroll, Accountability, Filing, Emergency Management, Computer Aided Dispatch
Education
Kansas State University 2008 — 2012
Bachelor's of Arts, Psychology
Futue Payment Technologies February 2014 - Present
Bankers Life and Casualty Company July 2013 - January 2014
Micro Fasteners December 2003 - March 2013
Skills
Customer Service, Team Building, Leadership, Sales Management, Marketing Strategy, Cross-functional Team..., Microsoft Excel, Marketing, Negotiation, Project Management, Product Development, PowerPoint, Vendor Management, Business Development, Social Media, Advertising, Entrepreneurship, Product Management
Education
Kean University 1989 — 1993
Bachelor's degree, Computer Science
Middlesex County College 1986 — 1989
Associate of Science (A.S.), Computer Science
Bill Balke Allstate Insurance Company August 2015 - Present
APS Plastics May 2014 - July 2015
Mercedes-Benz USA August 2013 - March 2014
Bankers Life and Casualty Company July 2013 - August 2013
TJD Financial Services ( Loan Depot 2012 - 2013
Skills
Microsoft Office, QuickBooks, Microsoft Excel, Microsoft Word, Webrater, QuickBooks Online, Intuit Online, Insurance, Management, Sales, Customer Service, Time Management, Social Media
Education
New Caney High School 2010 — 2011
Lone Star College System
Bachelors of Business Adminstration
Southern Wine & Spirits May 2015 - Present
McCrae Wines Inc March 2014 - March 2015
Cypher Winery June 2014 - November 2014
Carmody McKnight Estate Wines April 2014 - September 2014
The Wine Bistro November 2013 - March 2014
Stillwater Spirits and Sounds September 2012 - November 2013
Bankers Life and Casualty Company February 2013 - August 2013
Copia Restaurant & Wine Garden June 2011 - September 2012
Skills
Sales, Market Analysis, Product Launch, Product Distribution, Microsoft Excel, Wholesale, Wine, Restaurants, Menu Development, Beverage Industry, Bartending, Business Development, Wine Tasting, Wine Pairing, Wine Education, Wine Sales
Education
Lindenwood University 2006 — 2009
Business Administration/ Marketing
Bankers Life and Casualty Company October 2012 - Present
Easter & Perry Deck Staining May 2009 - Present
Mid American Financial Group an office of New England Financial, a MetLife Company December 2011 - July 2012
Skills
Fixed Annuities, Life Insurance, Marketing, Retirement, Term Life Insurance
Education
Grand View University 2009 — 2012
Bachelor's degree, Business Administration and Management, General
Minnesota State University, Mankato 2007 — 2009
Ohio Department of Youth Services July 2007 - Present
Kelly Services April 2007 - July 2007
Bankers Life and Casualty Company July 2006 - April 2007
Skills
Criminal Justice, Emergency Management, Law Enforcement, Policy, Government, Supervisory Skills, Case Management, Crisis Intervention, Crisis Management, Private Investigations, Physical Security, Conflict Resolution, Community Outreach, Program Development, Social Services, Enforcement
Education
Liberty University 2012 — 2017
Pursuing Masters of Arts, Professional Counseling
Kent State University 1998 — 2010
Bachelor of Arts (BA), Political Science
Perry High School Michigan 1990 — 1994
High School Diploma, College Prep
Bankers Life and Casualty Company August 2013 - Present
Strategic Maintenance Solutions June 2012 - June 2013
Ingram Barge Company May 2011 - August 2011
Skills
Problem Solving, Group Dynamics, Planned Preventative..., Work Orders, Maximo, Maritime, Logistics, Logistics Management, International Logistics, Oil & Gas Industry, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Visio, Team Leadership, Supply Chain Management, Inventory Management
Education
Maine Maritime Academy 2011 — 2012
Master's degree, Global Logistics and Maritime Management
Maine Maritime Academy 2007 — 2012
Bachelor's degree, International Business and Logistics
Windham High School 2003 — 2007
Aflac April 2013 - Present
Bankers Life and Casualty Company September 2012 - February 2013
Circle k 2009 - 2011
Skills
Insurance, Employee Benefits, Claim, Customer Service, Retail, Sales, Policy, Customer Satisfaction, Store Management, Critical Illness, Banking, Merchandising, Planograms, Cash Register, Cashiering, Loss Prevention, Visual Merchandising, Big Box
Education
Kaplan University 2009 — 2011
In progress, Criminalistics and Criminal Science
Bankers Life and Casualty Company March 2013 - Present
EchoStar Corporation August 2008 - June 2012
Skills
Electronics, Multimeter, Six Sigma, RF, Soldering, Set Top Box, Process Improvement, OCAP, Troubleshooting, MPEG, Spectrum Analyzer, Debugging, Testing, Oscilloscope, Software Documentation, JTAG, Visio, Embedded Systems, Schematic Capture, MPEG2, Digital Electronics, DLNA, EPG, Test Equipment, Digital TV, Failure Analysis, Conditional Access, DOCSIS, PCB design, DVB-T, Leadership, Orcad, Power Supplies, DVB, Signal Generators, Design for Manufacturing, Semiconductors, Telecommunications, Training
Education
Metropolitan State College of Denver
Bankers Life and Casualty February 2012 - March 2013
Bankers Life and Casualty January 2011 - January 2012
Bankers Life and Casualty Company December 2004 - December 2010
Harold Zeigler Automotive Group September 1995 - November 2004
Skills
Sales Management, Sales, Training, Recruiting, Team Leadership, Customer Service, Team Building, Coaching, Account Management, Customer Satisfaction, Leadership, Insurance, Cold Calling, Direct Sales, Customer Retention
Education
Kellogg Community College 1995 — 1996
Some College
Battle Creek Central 1993 — 1995
Some College
National University March 2015 - Present
Ashford University December 2013 - December 2014
Bankers Life and Casualty Company March 2013 - December 2013
Loyola Marymount University August 2011 - December 2012
Loyola Marymount University September 2010 - August 2011
ProFlowers October 2009 - January 2010
Office Team June 2009 - October 2009
Rutgers University September 2005 - May 2009
Charter School of San Diego June 2006 - August 2006
Skills
Customer Service, Creative Writing, Editing, Proofreading, Multi-line Phone, Social Media, Social Media Marketing, Microsoft Word, Microsoft Excel, Outlook, Website Development, Teaching, Tutoring, Research, Creative Problem Solving, Multi Tasking, Adobe Acrobat, Persuasive Presentation..., Organization, Project Coordination, Proficient Typing Skills, Adaptability, Critical Thinking, PowerPoint
Education
Loyola Marymount University 2010 — 2012
Master of Arts (M.A.), English, 3.75
Rutgers, The State University of New Jersey-Newark 2005 — 2009
Bachelor of Arts (B.A.), English, 3.36
Publix Super Markets June 2015 - Present
Publix Super Markets April 2008 - June 2015
Bankers Life and Casualty Company May 2014 - September 2014
Cellular Sales May 2013 - April 2014
Skills
Customer Service, Leadership, Dynamic Selling, Team Management, Training, Direct Sales, Communication, Always Punctual, Work Ethic, Cash Management
Education
Kennesaw State University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Professional Sales
Fiorella Insurance Agency, Inc. September 2014 - Present
Bankers Life and Casualty Company February 2014 - September 2014
United Insurance Company of America September 2010 - February 2014
Merrill Lynch 1994 - 2002
Skills
Process Improvement, Vendor Management, Business Analysis, Customer Service, Project Management, Management, Financial Analysis, Call Centers, Team Leadership, Change Management, SDLC, Microsoft Excel, Program Management, Microsoft Office, Leadership, Strategic Planning, ITIL, Team Building, Requirements Analysis, Recruiting
Education
Broward Community College
Business, Management, Marketing, and Related Support Services
Mars Hill University
Marketing/Marketing Management, General
Diversified Fall Protection September 2013 - Present
The Staffing Alliance April 2013 - December 2013
Bankers Life and Casualty Company October 2012 - April 2013
Skills
Customer Service, Project Management, Cost Accounting, Project Accounting, Financial Analysis, Business Process..., Business Planning, Internal Communications, Organizational Behavior, Organizational..., Project Portfolio..., Architectural Design, Public Speaking, Strategic Planning, Microsoft Excel, Project Planning, Team Building, Training, Microsoft Word, PowerPoint
Education
Kent State University 2009 — 2012
Bachelor of Architecture (BArch)
Mutual of Omaha May 2014 - Present
Bankers Life and Casualty Company November 2013 - April 2014
Bacon Street Investments October 2011 - October 2013
Chicago Public Schools August 2002 - June 2010
University of Illinois at Urbana-Champaign August 1996 - May 2001
Skills
Real Estate, Real Estate Transactions, Investment Properties, Investors, Real Estate Economics, Foreclosures, Investments, Negotiation, Sellers, Residential Homes, Short Sales, Single Family Homes, First Time Home Buyers, Selling, Referrals, REO, Rentals, Residential, Writing, Real Estate Investment, Marketing, Fundraising, Relocation, Real Estate Financing, Buying, Insurance, Health Insurance, Life Insurance, Fixed Annuities, Indexed Annuities, Annuity Sales, Sales, Term Life Insurance, Universal Life, Whole Life, Medicare, Medicare Part D, Medicare Advantage
Education
Lewis and Clark College 2001 — 2002
Master of Arts (M.A.), Elementary Education and Teaching
University of Illinois at Urbana-Champaign 1997 — 2001
Master of Science (MS), Biology/Biological Sciences, General
Reed College 1990 — 1994
Bachelor of Arts (BA), Psychology
Bankers Life and Casualty Company April 2010 - Present
Hy-Vee February 2005 - September 2010
Skills
Life Insurance, Long Term Care Insurance, Licensed Life & Health..., Fixed Annuities, Equity Indexed Annuities, Critical Illness, General Insurance, Term Life Insurance
Education
Kirkwood Community College 2004 — 2006
Bankers Life and Casualty Company February 1990 - Present
Bankers Life and Casualty 1990 - Present
Skills
Term Life Insurance, Fixed Annuities, Health Insurance, Insurance, Disability Insurance, Life Insurance, Long Term Care Insurance, Long-term Care, Underwriting, Medicare, Whole Life, Sales, General Insurance, Leadership, Training
Education
University of New Hampshire 1974 — 1978
Bachelor of Fine Arts, Arts, enough
Keene State College 1972 — 1974
Keystone Advertising Specialties February 2014 - Present
Bankers Life and Casualty Company April 2013 - September 2013
Universal Community Behavioral Health January 2012 - April 2013
Jersey Shore Area School District January 2009 - June 2011
Central Susquehanna Opportunities July 2008 - January 2009
Susquehanna House March 2001 - July 2008
Skills
Teaching, Microsoft Office, Public Speaking, Research, Curriculum Design, Customer Service, Curriculum Development, Microsoft Excel, PowerPoint, Higher Education, Strategic Planning, Microsoft Word, Coaching, Staff Development, Social Media, Educational Leadership, Event Planning, Nonprofits, English, Editing, Public Relations, Advertising, Social Networking, Event Management, Administration, Creative Writing, Fundraising, Time Management, Facebook, Leadership Development, Social Media Marketing, Marketing, Volunteer Management, Marketing Communications, Community Outreach, Team Building, Critical Thinking, Team Leadership, Online Marketing, Sales, Press Releases, Organizational..., Management, Supervisory Skills, Program Management, Leadership
Education
Lock Haven University of Pennsylvania 2007 — 2010
Master's degree, Education/Alternative Education
Mansfield University of Pennsylvania 1990 — 1997
BS, Mass Communications
Fidelity Security Life Insurance Company January 2014 - Present
CapWest Mortgage July 2012 - January 2014
Banker's Life and Casualty Company January 2012 - June 2012
The Wendy's Company November 2004 - December 2011
Flint Hills Beverage, LLC March 2008 - January 2010
Skills
Risk Management, Banking, Microsoft Excel, Spreadsheets, Residential Mortgages, Credit, Finance, Credit Risk, Loans, Time Management, Leadership, Microsoft Office, Mortgage Servicing, Credit Analysis, Financial Analysis, Real Estate, Management, Refinance, Insurance, Real Estate Financing, Customer Service, Process Improvement, Investments, Microsoft Word, Mortgage Banking, FHA, Mortgage Lending, Outlook, Call Centers, Consumer Lending, Loan Servicing, Commercial Lending, FHA financing, VA loans, Lines Of Credit, USDA
Education
Kansas State University 2007 — 2011
Bachelor of Science (B.S.), Finance, General
Infor December 2014 - Present
LPA Retail April 2013 - December 2014
NCR Corporation April 2013 - December 2014
Financial Recovery Services March 2009 - April 2013
Bankers Life and Casualty Company March 2007 - February 2009
Skills
Software Development, COBOL, Java, C, JavaScript, Enterprise Software, HTML, HTML5, CSS, Direct Sales, Software Engineering, MySQL, Microsoft SQL Server, Account Management, Cold Calling, Sales, Sales Process, Solution Selling, Customer Service, New Business Development, Marketing, Customer Retention, Sales Management, Microsoft Office, SaaS
Education
Metropolitan State University 2009 — 2015
Bachelor's degree, Computer Science
Normandale Community College 2006 — 2008
Liberal Arts, Homeland Security, Law Enforcement, Firefighting and Related Protective Services, Associates Degree
Gillett High School 2003 — 2006
High School Diploma, General Education
Bankers Life and Casualty Company August 2013 - Present
Education
Phoenix University Kansas City Main 2011 — 2012
Bachelor of Arts (BA), Health/Health Care Administration/Management
Kaplan University 2008 — 2009
Bachelor of Applied Science (BASc), Psychology
Topeka Technical College 1999 — 2001
Associate's degree, Medical/Health Management and Clinical Assistant/Specialist
Bankers Life November 2013 - Present
Bankers Life and Casualty Company December 2003 - Present
Universal Access 2000 - 2002
Parker Nielsen, Inc March 1997 - December 1999
Skills
Vendor Relations, Process Improvement, Vendor Management, Contract Negotiation, Team Building, Strategic Planning, Cross-functional Team..., Management, Budgets, Account Management, Leadership, Strategy, Coaching, Program Management, Leadership Development, Training, Risk Management, Negotiation, Change Management, Management Consulting, Project Management, Forecasting, Outsourcing, Business Analysis, Business Process..., Analysis, Performance Management, Team Leadership, Procurement, Project Planning, Insurance, Operations Management, Strategic Sourcing, CRM, Contract Management, Organizational..., Business Development, Recruiting, Business Planning, Mergers & Acquisitions, Business Strategy, Data Analysis, New Business Development, Sourcing, SAP, Business Process, RFP, Consulting, Sales, Software Documentation
Education
Loyola University Chicago 1993 — 1995
Masters
University of Arizona 1982 — 1986
BA
United States Army July 2010 - November 2013
Banker's Life and Casualty Company March 2009 - May 2009
Tacos "El Molcajete" September 2008 - December 2008
Harlan Beverage May 2005 - August 2008
Eckerd Drug May 2005 - December 2005
Skills
Leadership, Sales, Time Management, Spanish, Retail, Purchasing, Military, Security Clearance, Military Operations, DoD, Command, National Security, Leadership Development, Food, Government
Education
Lock Haven University of Pennsylvania 2004 — 2008
Bachelor of Arts, Philosophy, Spanish
Great Valley High School 2000 — 2004
Diploma, High School/Secondary Diplomas and Certificates
Bankers Life and Casualty Company August 2014 - Present
Eastern Hills Community Church July 2012 - June 2014
Skills
Customer Service, Microsoft Excel, Event Planning, Teaching, Leadership, Early Childhood..., Public Speaking, Fundraising, Team Building, Microsoft Office, Strategic Planning, Outlook, Microsoft Word, Sales Management, Leadership Development, Management, Nonprofits, Process Improvement, Account Management, Coaching, Recruiting, Time Management, Sales
Education
Metropolitan State University of Denver 1990 — 1994
Bachelor's degree in Behavioral Science
BridgeValley Community and Technical College April 2014 - Present
Bankers Life and Casualty May 2013 - April 2014
Bankers Life and Casualty Company October 2012 - April 2013
Light House Day Care March 2012 - August 2012
Skills
Organization &..., Time Management, Real Time Monitoring, Highly Reliable, Communication Skills, Resourceful..., Multi Tasking, Multi-channel Marketing, Positive Can-do Attitude, Personal Responsibility, Professional..., Customer-focused Service, Highly detail oriented, Work Well Independently, Organizational..., Outstanding..., Insurance, Critical Thinking, Phone Etiquette, Highly motivated..., Oral & Written..., Dependable Team Player, Timely Decision Making, Self-driven, Interpersonal..., Committed to..., Motivated self-starter, Training, Team-oriented, Organized Multi-tasker, Integrity, Highly personable, Friendly Personality, Always Punctual, Goal Oriented, Accurate Data Entry, Multi-line Phone, Success Driven, People-oriented, Fast-paced, Solid computer skills, Conflict Resolution, Appointment Scheduling, Client Rapport, Confidentiality
Education
Kanawha Valley Community and Technical College 2007 — 2012
Allied Health
West Virginia State University 2007 — 2012
Minor of Physchology, Allied Health
Global language solutions provider January 2015 - August 2015
TransPerfect August 2014 - December 2014
Bankers Life and Casualty Company January 2014 - July 2014
Tom James Company May 2013 - August 2013
Skills
Sales, Marketing, Highly personable, Customer Service, Social Networking, Creative Problem Solving, Networking, Building Relationships, New Business Development, Analysis, Event Planning, Globalization, Language Services, Consumer Behaviour, Creative Strategy, Social Media, Management, Microsoft Office
Education
Kennesaw State University 2010 — 2014
Professional Sales
Pope High School
Wells Fargo September 2014 - Present
Wells Fargo August 2013 - September 2014
Bankers Life and Casualty Company July 2012 - July 2013
Skills
Commercial Banking, Commercial Lending, Portfolio Management, Investments, Risk Management, Return on Investment..., Financial Analysis, Speculation, Loan Origination, Credit Analysis, Credit Management, Life Insurance, Health Insurance, Customer Service, Fixed Annuities, Long-term Care, Account Management
Education
Lincoln University (CA) 2008 — 2010
Master of Business Administration (M.B.A.), Banking and Financial Support Services, A OR A+
Tribhuvan Vishwavidalaya 2003 — 2007
Bachelor of Business Administration (BBA), Banking and Financial Support Services, A
Merrill Lynch December 2013 - Present
Bankers Life and Casualty Company March 2013 - December 2013
CNO Financial Group 2009 - March 2013
Eddie Bauer 2008 - 2009
Skills
Customer Service, Retail, Sales, Customer Satisfaction, Inventory Management
Education
Michigan State University 2004 — 2008
HR, Business Administration
Bankers Life and Casualty Company April 2013 - Present
Pink Bungalow August 2010 - January 2013
The Village Tannery February 2006 - August 2010
Kicks For Kids April 2001 - February 2006
Club Med 1989 - 1992
Skills
Medicare Supplement..., Long Term Care Insurance, Life Insurance, Annuities, Critical Care Insurance, Retail Sales, Retail Buying, Employee Training, Management
Education
Johnson and Wales University
Bankers Life and Casualty Company April 2013 - Present
National Vision, Inc. March 2008 - Present
National Vision, Inc. March 2008 - Present
Skills
Communication, Customer Service, P&L Responsibility, Sales Management, Team Building, Team Leadership
Education
Miles College 2005 — 2009
Bachelor's degree, Biology, General
Bankers Life and Casualty Company April 2014 - Present
Borough of Watchung January 2005 - January 2014
Skills
Microsoft Office, Property & Casualty..., Strategic Planning, Risk Management, Project Management, Underwriting, Process Improvement, Commercial Insurance, Management, General Insurance, Sales, PowerPoint, Team Building, Insurance, Customer Service, Microsoft Excel, Term Life Insurance, Life Insurance
Education
King's College 1975 — 1980
Bachelor of Science (B.S.), Information Technology
Watchung Hills Regional High School 1971 — 1975
Bankers Life and Casualty Company March 2012 - Present
Danny Gay Co July 2002 - December 2013
Jeff Buchanan Realty May 2007 - December 2011
Construction Market Data Group 1993 - 2001
Skills
Insurance, Retirement, Life Insurance, Term Life Insurance, Health Insurance, Fixed Annuities, Long-term Care, Whole Life, Universal Life, Medicare, General Insurance, Long Term Care Insurance
Education
Longwood University 1988 — 1992
Bachelors of Science, Psychology
The Loomis Co. Client Service ManagerHealthFirstBenefits, Berwyn, PaApril 2010 - January 2014
The Carney Group August 2008 - April 2010
Bankers Life and Casualty Company February 2008 - August 2008
Health September 2005 - February 2008
Skills
Insurance, CRM, Sales Management, Employee Benefits, New Business Development, Customer Service, Health Insurance, Sales, Management, Account Management, Medicare, Patient Advocacy, Cold Calling, Customer Retention, Leadership, Strategic Planning, Team Building
Education
Miami University
Bachelor's degree
Bankers Life and Casualty Company March 2013 - Present
US Navy September 2006 - July 2012
US Navy October 1989 - July 2012
1st Bn 23rd Marines, 4th MarDiv July 2008 - June 2012
1st Battalion 23rd Marines, 4th Marine Division 2008 - 2012
Skills
Direct Patient Care, Emergency Services, Urgent Care, Patient Administration, Medical Records, Mentoring Of Staff, Professional Mentoring, Coordinating Special..., Conference Coordination, Case Managment, Health Insurance, Dental Records, Staff Supervision, Medical Staff..., Medical Education, Military Operations, Force Protection, Navy, Military Training, DoD, Security Clearance, Defense, Military, Military Experience, Organizational..., Command, Operational Planning, Top Secret, Training, Combat, Weapons, National Security, Physical Security, Healthcare, Hospitals, Program Management, Government, Military Logistics, Tactics, Counterterrorism, Instructor-led Training, Emergency Management, Intelligence Analysis, Exercises, Information Assurance, Homeland Security, Security Operations, Firearms, Supervisory Skills, Government Contracting
Education
University of Phoenix 2009 — 2011
Master of Business Administration, Health Care Management
University of Phoenix 2005 — 2008
Bachelor of Science, Health/Health Care Administration/Management
Long Island University, C.W. Post Campus 1987 — 1988
Biology/Biological Sciences, General
SUNY Brockport 1980 — 1984
Biology/Biological Sciences, General
Sanford H. Calhoun
The Custom Companies April 2014 - Present
Loyola Academy May 2011 - Present
Bankers Life and Casualty Company June 2013 - April 2014
Program Productions, Inc. February 2012 - June 2013
Edwards Florist of Northbrook February 2012 - June 2013
Skinny & Houli Show December 2012 - May 2013
Freelance Video Projects May 2011 - February 2013
John Carroll University August 2007 - May 2011
Skills
Social Media, Video Editing, Video Production, Event Planning, Public Relations, Public Speaking, Editing, Event Management, Sports, Facebook, Advertising, PowerPoint, Sports Writing, Microsoft Excel, Marketing, Press Releases, Television, Time Management, Journalism, Blogging, Social Media Marketing, Social Networking, Video, Broadcast, Sales, Research, Fundraising, Coaching, Nonprofits, Media Relations, Marketing Communications, Management, Copy Editing
Education
John Carroll University 2007 — 2011
Bachelor of Arts, Communications
Loyola Academy 2003 — 2007
Bankers Life and Casualty Company November 2013 - Present
Business Owner (Various) January 2011 - Present
Skills
I am a career..., Adaptive Learning, Organizational..., Team Leadership, Perseverance, Networking
Education
Minnesota State University, Mankato 2010 — 2013
Bachelor's degree, Communication and Media Studies
Bankers Life and Casualty Company September 2014 - Present
William Harrison High School June 2013 - November 2014
Delphi High School January 2013 - September 2014
East Tipp Middle Schhol October 2012 - August 2014
East Tipp Middle School August 2012 - July 2014
Scecina Memorial High School August 2011 - May 2012
Frontier Jr/Sr High School June 2012 - 2012
Skills
Time Management, Public Speaking, Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, PowerPoint, Higher Education, Event Planning, Teaching, Social Media, Research, Coaching Football, Coaching Baseball, Event Management, Coaching, Sports, Social Networking
Education
Marian University 2011 — 2012
Sports Management, Education, Grad School
Marian College 2007 — 2011
Bachelor of Science (BS), Health and Physical Education/Fitness & Sports Management
Frontier High School 2002 — 2006
Bankers Life and Casualty Company April 2014 - Present
Animal Medical Center Of Orland Park September 2010 - Present
NFI August 2012 - December 2012
Studio K Hair Design and Spa September 2005 - May 2010
Turtle Wax Car Wash June 2006 - September 2009
Skills
Microsoft Excel, Microsoft Office, QuickBooks, Adobe Acrobat, Social Media, Microsoft Exchange, PowerPoint, Access, Payroll, Facebook, Twitter, Email, Online Research, Human Resources, Coaching, New Hire Training, New Hire Paperwork, Employee Training, HRIS, Background Checks, Temporary Staffing, HR Policies, FMLA, Kronos, Employee Handbooks, Recruiting, Interviews, Administrative..., Administrative...
Education
Lewis University 2010 — 2012
Bachelor of Arts (BA), Human Resources Management
Moraine Valley Community College 2007 — 2010
Bankers Life and Casualty Company May 2014 - Present
Skills
Life Insurance, Long Term Care Insurance, Retirement Planning, Term Life Insurance
Education
Kent State University
Technical College of the Lowcountry
The University of Akron
CROSSMARK January 2015 - Present
Acosta Mosaic Group December 2014 - Present
Lorain Music & Vending April 2015 - August 2015
Innovative Mattress Solutions January 2015 - April 2015
Bankers Life and Casualty Company August 2014 - November 2014
State Farm April 2014 - August 2014
Innovative Mattress Solutions July 2011 - April 2014
Bob Evans December 2008 - April 2011
Walmart September 2007 - December 2008
UPS May 2007 - December 2008
Skills
Sales, Customer Service, Retail, Merchandising, Inventory Management, Training, Customer Experience, Inventory Control, Sales Management, Income Statement, Leadership, Team Building, Visual Merchandising, Microsoft Office, Team Leadership, Microsoft Word, Management, Teamwork, Direct Sales, Microsoft Excel, Customer Satisfaction, Budgets, Sales Process, Negotiation, Profit, Cashiering, Retail Sales, Store Management, Selling, Time Management, Insurance, Health Insurance, Life Insurance, Licensed Property &..., Licensed Life & Health..., Interviews, Telephone Skills, Long-term Customer..., Multi Tasking, Problem Solving, Sales Operations, Cold Calling
Education
Kaplan University
Bachelor of Science (BS), Business Administration and Management, General
Western Governors University
Bachelor of Education (B.Ed.), Mathematics Teacher Education
Bankers Life and Casualty Company September 2013 - November 2013
Teva Neuroscience September 2011 - February 2012
Millsap & Singer June 2010 - February 2011
Vangent, Inc November 2008 - February 2010
JRS Travel Centers May 2007 - January 2008
Harte-Hanks July 2006 - May 2007
Hooper-Holmes/Portamedic August 2003 - June 2005
Skills
Data Entry, Training, Customer Service, Insurance, 10 Key, Notary Public, Team Leadership, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Medicare, Outlook, Filing, Account Reconciliation, Employee Training, Time Management, Management, Accounts Payable
Education
Tonganoxie High School 1995 — 1999
Kaplan University
PARALEGAL STUDIES PROGRAM
JCPenney September 2013 - Present
Lincoln Heritage Life Insurance May 2014 - December 2014
Bankers Life and Casualty Company December 2013 - May 2014
Kemper Direct November 2009 - July 2012
Unitrin Direct Auto Insurance Company October 2001 - November 2009
GE Capital September 1983 - May 2001
Skills
Customer Service, Insurance, Microsoft Office, Excel, Word, Outlook, Problem Solving, Data Analysis, SQL, Project Management, Claim, Health Insurance, Claims Resolution, Analysis, Management, General Insurance, Commercial Insurance, Microsoft Excel, Microsoft Word
Education
Messiah College
Mathematics
Wellguard Insurance Solutions April 2010 - Present
Great American Insurance June 2008 - April 2010
Bankers Life and Casualty Company December 2004 - June 2008
Skills
Public Speaking, Sales Management, Direct Sales, Retirement Planning, Strategic Financial..., CLTC, College Funding..., Marketing, Insurance, Account Management, New Business Development, Investments, Customer Service, Strategic Planning, Business Strategy, Social Media Marketing, Small Business, Selling, Business Planning, Real Estate, Contract Negotiation, Entrepreneurship, Email Marketing, Direct Marketing, Negotiation, Team Building, Salesforce.com, Business Development, Marketing Strategy, Start-ups, Training, Cold Calling, Life Insurance, Strategy, Sales Process, Lead Generation, Leadership, Sales
Education
University of Hawaii at Manoa 1995 — 1999
BS, Marketing
Linfield College
Winkler Agency January 2015 - Present
Bankers Life and Casualty Company August 2014 - December 2014
Foundations Worldwide July 2012 - January 2014
Progressive Insurance 2007 - 2012
Skills
Licensed Property &..., Life Insurance, Term Life Insurance, Fixed Annuities, Health Insurance, Long-term Care, Retirement Planning, Homeowners, Property Damage, Call Centers, Motorcycle, Invoicing, Accounts Receivable, Deposits, Journal Entries, Accounts Payable, Account Reconciliation, Whole Life, Insurance, Casualty Insurance, Property, Accident, Critical Illness, Commercial Insurance
Education
The University of Akron 2013 — 2016
Bachelor of Business Administration (BBA), Accounting
Lakeland Community College
Lorain County Community College
SAIC June 2014 - Present
Quantell 2012 - June 2014
Bankers Life and Casualty Company 2011 - 2012
HQ USMC 2009 - 2011
US NAVY 1991 - 2011
USS TORTUGA 2008 - 2009
Naval War College 2006 - 2007
USS ASHLAND 2005 - 2006
Surface Warfare Officers School Command 2003 - 2005
USS Shamal (PC-13) 2001 - 2003
Skills
Command, Navy, Military Operations, Security Clearance, Strategic Studies, National Security, Military Leadership, Military Experience, Military Law, Operational Planning, DoD, Defense, Military, Tactics, Organizational..., Weapons, Force Protection, Top Secret, Homeland Security, Government, Electronic Warfare, Interagency Coordination, Leadership, Intelligence Analysis, Counterterrorism, Readiness, Emergency Management, Military Training, Intelligence, Exercises, Information Assurance, Combat, Army, Special Operations, C4ISR, Government Contracting
Education
US Naval War College 2006 — 2007
MNS&SS, National Security and Stratigic Studies
Troy State University 1997 — 1998
MPA, Public Administration
United States Naval Academy 1987 — 1991
Gen Sci
MT ST JOE 1981 — 1985
Marion Military Institute
American Action Forum June 2014 - December 2014
Americans Empowered December 2012 - July 2014
Institute for Humane Studies September 2013 - May 2014
Bob Evans March 2013 - August 2013
Bankers Life and Casualty Company July 2012 - October 2012
NAPA AUTO PARTS January 2011 - June 2011
Skills
Marketing, Critical Thinking, PowerPoint, Online Marketing, Economic Research, Google Analytics, Stata, SPSS, Data Analysis, Economics, Copy Editing, Forensic Economics, SAS, Aptify, Management, Microsoft Excel, Blogging, Technology Policy, R, Research, Editing, Public Speaking, Microsoft Office, Social Media, Community Outreach, SQL
Education
Marshall University
Bachelor of Arts (BA), Economics
Moorefield High 1999 — 2003
High School Diploma, Music
Workforce Opportunity Services WOS September 2013 - Present
Bankers Life and Casualty Company October 2012 - September 2013
United States Army Reserve January 1983 - May 2013
Merrill Lynch November 1987 - September 2010
Skills
Personnel Management, Human Resources, Dividends, Corporate Actions, Management, Accounting, Securities, Settlement, Military, Interviews, Recruiting, Talent Acquisition, Leadership, Payments, Process Improvement, Organizational Structure, Project Management, Budgets, Employee Training, Microsoft Excel, Outlook, Insurance, Training, Organizational..., Employee Relations, Employee Benefits
Education
Johnson and Wales University 1977 — 1981
BS, Accounting
Beautiful Life Films January 2013 - Present
Bankers Life and Casualty Company July 2013 - Present
Skills
Video Production, Video Editing, Video, Videography, Final Cut Pro, Camera, Post Production, Broadcast, HD Video, Producing, Media Production, Camera Operating, Documentaries, Television, Final Cut Studio, Editing, Avid, Music Videos, Cinematography, Broadcast Journalism
Education
Franciscan University 1999 — 2002
Bachelor of Arts (BA), Communications
Mississippi State University 1997 — 1999
LINQ Financial Group March 2012 - Present
MassMutual Financial Group March 2012 - Present
Bankers Life and Casualty Company January 2011 - February 2012
Porsche Technology Apprenticeship Program 2001 - 2002
Skills
Retirement, Disability Insurance, Long Term Care Insurance, Insurance, Financial Services, Employee Benefits, Financial Goals, Retirement Planning, Fixed Annuities
Education
NASCAR Technical Institute 2000 — 2001
Automotive Performance and Nascar Engine building 1 & 2, High Performance and Custom Engine Technician/Mechanic
Miami Dade College 1998 — 2000
Music Theory and Composition
Hialeah Miami Lakes High School 1993 — 1997
High School Diploma, Music
Bankers Life and Casualty Company April 2013 - Present
HUI April 2006 - February 2008
Plexus Corp. March 1999 - April 2006
Education
Fox Valley Technical College 2010 — 2011
Associate's degrees, Business Management / Management Development
Lakeshore Technical College 1990 — 1992
Bankers Life and Casualty Company April 2013 - Present
Athenaeum Hotel at the Chautauqua Institution March 2012 - November 2012
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Windows, Team Leadership
Education
Jamestown Business College 2011 — 2013
Associate in Applied Science, Business Administration/Marketing and Management
Eldora-New Providence, Eldora Iowa 2006 — 2010
Southern Polytechnic State University May 2014 - Present
Looking for opportunities in Healthcare IT/Adminstration January 2014 - Present
Bankers Life and Casualty Company July 2013 - November 2013
Solomon Edwards Group October 2011 - January 2013
Nationwide Mortgage Concepts December 2008 - February 2011
Scottie's Lawn Service March 2008 - July 2008
Amtrust Mortgage Corporation 2002 - 2005
Race Trac Petroleum 2000 - 2001
Altiva/Mego Mortgage 1997 - 2000
Skills
Mortgage Lending, Loans, Finance, Loan Origination, Credit, Real Estate, Sales, Reverse Mortgages, VA loans, Customer Service, Operations Management, Selling, Sales Management, Capital Markets, Due Diligence, Mortgage Banking, Internal Audit, Construction Loans, Underwriting, Loan Servicing, Business Analysis, MS Access, MS Excel, Report Writing, Query Writing, Database Administration, Data Analysis, Customer Relations, Microsoft Excel, Customer Support
Education
Southern Polytechnic State University 2014 — 2014
Accelerated Training in Healthcare Information Technology
James Madison University 1975 — 1981
Bachelor of Business Administration
Zurich North America October 2013 - Present
Angels at Home Healthcare November 2010 - Present
Rodan and Fields Dermatologists August 2010 - Present
Angels at Home Healthcare 2010 - Present
Bankers Life and Casualty Company September 2007 - September 2012
Skills
Leadership Development, Skin Care, Healthcare, Personal Development, Entrepreneurship, Customer Service, Business Networking, New Business Development, Social Media, Sales, Public Speaking, Social Media Marketing, Direct Sales, Coaching, Small Business
Education
Loyola University of Chicago 1991 — 1996
BSN, Nursing
Cathedral High Scholl - Chicago 1986 — 1990
Dipolma
West Valley Occupational Center January 2015 - June 2015
West Valley Occupational Center August 2014 - December 2014
Bankers Life and Casualty Company January 2014 - April 2014
Quality Inn & Suites, Thousand Oaks, California August 2012 - August 2013
The Home Depot August 2009 - January 2012
Advantage Sales & Marketing / Kalty Salios Sales LLC. January 2005 - September 2009
The Home Depot April 2003 - January 2005
The Wholesale buyers Guide December 2002 - January 2003
Mail Boxes Etc. December 2001 - December 2002
Starbucks Coffee Company April 2000 - November 2001
Skills
Network Engineering, Network Administration, Networking Software, Microsoft server 2008, Servers, Gigabit Ethernet, Software Installation, Windows Server 2003, Small Business Server, Training, XP, Microsoft Office 2007, Microsoft Windows 98, Store Management, Merchandising, Planograms, Big Box, SharePoint, Management, Retail, MS Project, Microsoft Office 2003, Windows Server, Visio, IBM iSeries, Customer Service, Visual Merchandising, Loss Prevention, Process Scheduler, NT 4.0, Sales, Troubleshooting, CPFR, Retail Sales, Profit, Shrinkage, CRM, Inventory Control, Multi-unit, New Store Development, Inventory Management, MS Small Business..., Customer Satisfaction, Hiring, Store Operations, Pricing, Server Hardware, Computer Setup, Windows XP Professional, AS400
Education
West Valley Occupational Center 2015 — 2015
certificate, IT- networking 1 and 2 Cisco routers and switches, c
Simi Valley Adult School and Career Institute 1991 — 1992
diploma, Surgical Technologist
Los Angeles Pierce College 1987 — 1989
Natural Resource Management
U.S.A.F. Aux Technical school - Onterio, Ca
certification, Information Technology field Repair Tech., passed
Los Angeles Pierce College 1987 — 1988
Certification, Emergency Medical Technician
San Fernando Valley Academy 1985 — 1986
h.S. diploma, hortaculture / natural science
West valley occupational center
Certificate, Compti A+, Security +, c
Cross Road Fellowship Bible Church October 2013 - Present
CarMax November 2010 - October 2013
... August 2010 - November 2010
Heartland Roof and Gutter October 2009 - August 2010
Banker's Life and Casualty Company June 2009 - September 2009
Lakepoint Family Physicians January 2009 - May 2009
Cox communications July 2000 - December 2008
Haviland Telephone Company October 1997 - June 2000
Barclay College February 1991 - October 1997
Home Doctor March 1987 - February 1991
Education
University of Minnesota-Twin Cities 1973 — 1975
Masters, Hospital & Healthcare Administration
Lewis and Clark College 1966 — 1970
BS, Accounting
BANKERS LIFE AND CASUALTY COMPANY February 2010 - Present
PARRILLA DEL REY RESTAURANT August 2005 - November 2009
RAMADA LIMITED HOTEL August 2004 - July 2005
HOTEL MANAGERS GROUP L.L.C. (HMG) August 1999 - July 2005
RED LION HOTEL November 2000 - July 2001
RAMADA INN HOTEL August 1999 - November 2000
RED LION HANALEI HOTEL January 1999 - August 1999
SIZZLER RESTAURANTS USA INC February 1996 - January 1999
TRAVELODGE HOTEL July 1988 - February 1996
Education
Long Beach City College
Hotel, and Hospitality Management
Prophet August 2012 - Present
Prophet September 2011 - August 2012
Prophet June 2011 - September 2011
Tribal Knowledge Marketing January 2010 - December 2010
Gaston Advertising February 2006 - April 2010
Bankers Life and Casualty Company July 2005 - October 2005
American Library Association December 2000 - June 2005
Allen Press, Inc. February 1999 - October 1999
Allen Press, Inc. April 1998 - October 1999
Skills
Event Planning, Editing, Management, Proofreading, Copywriting, Calendaring, Administrative..., Advertising, Email Marketing, Layout, Creative Direction, Office Management, Adobe Creative Suite, Marketing, Copy Editing, Digital Marketing, Graphic Design, Marketing Communications, Travel Management, Travel Arrangements, Job Coaching, Performance Management, Corporate Recruiting, Vendor Management, Solution Implementation, Budget Process, Budget Monitoring, Operations Management, Budget Reconciliation, Production Budgeting, Print Management, Shipping Systems, Performance Appraisal, Employee Training, Hiring Personnel, Terminations
Education
Kansas State University 1993 — 1998
BA, English
American Income Life Insurance Company 2014 - Present
Strategic Education Technologies LLC 2013 - 2014
Bankers Life and Casualty Company 2013 - 2013
Plovaris Insurance Solutions, Inc. 2011 - 2013
Horace Mann 2008 - 2011
Midland National Life 2006 - 2008
Stuart Financial / Stuart Securities, Inc. 2002 - 2006
AEGON Americas 1995 - 2002
Jackson National Life 1992 - 1995
Minnesota Life (Ministers Life) 1983 - 1992
Skills
Insurance, Life Insurance, Sales, Sales Management, Property & Casualty..., Small Business, Employee Benefits, Retirement, Leadership, Health Insurance, Recruiting, Term Life Insurance, Fixed Annuities, Public Speaking, New Business Development, Training, Management, Account Management, Strategic Planning, Strategy, Disability Insurance, Team Building, Customer Retention, General Insurance, Retirement Planning, Underwriting, Long-term Care, Universal Life, IRAs, Marketing, Whole Life, Umbrella Insurance, Brokers, Cold Calling, Risk Management, Selling
Education
The American College 2002 — 2006
ChFC / LUTCF
Michigan State University
University of Florida
University of Florida
Washtenaw Community College
ProEquities, Inc. August 2014 - Present
Futurity First Insurance Group August 2013 - Present
Bankers Life and Casualty Company October 2010 - July 2013
Johnson Brothers Liquor Company October 2005 - June 2010
Publix Super Markets January 1999 - September 2005
Skills
Life Insurance, Insurance, Fixed Annuities, Retirement Planning, Term Life Insurance, Retirement, Disability Insurance, Health Insurance, Whole Life, Long-term Care, Universal Life, Long Term Care Insurance, Portfolio Management, Series 6, Variable Annuities, Mutual Funds, Investments, IRAs
Education
Kaplan University 2014 — 2014
Series 6, Financial Planning and Services
National Independent Broker Dealer October 2014 - Present
Bankers Life and Casualty Company June 2014 - Present
Bankers Life and Casualty Company October 2012 - Present
Bankers Life and Casualty Company August 2013 - June 2014
Pech Limousine July 2010 - September 2012
Elite Marketing Group September 2002 - September 2005
Skills
Life Insurance, Fixed Annuities, Health Insurance, Term Life Insurance, Long Term Care Insurance, Insurance, Whole Life, Universal Life, Long-term Care, Team Building, Retirement, Retirement Planning, Customer Service, Training, Marketing, Management, IRAs, Medicare, Critical Illness, General Insurance, Estate Planning, Project Management, Online Marketing, Social Media Marketing, Production Management, Event Management, Brand Awareness, Team Leadership, Life & Health Insurance..., Medicare Part D
Education
Metropolitan Community College-Penn Valley 2010 — 2012
Associates in Arts
The American College
Bayshore Benefits, LLC March 2014 - Present
Bankers Life and Casualty Company June 2009 - March 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Teaching
Education
Michigan Technological University 2005 — 2006
Grand Haven High School 2001 — 2005
Bankers Life and Casualty Company April 2013 - Present
Four Winds Hospital October 1998 - March 2013
Skills
Life Insurance, Health Insurance, Microsoft Excel, Microsoft Office, Outlook, Microsoft Word, Whole Life, Universal Life, Healthcare, Social Networking, Long Term Care Insurance, Insurance, Term Life Insurance, Sales, PowerPoint, Time Management, Telephone Skills, Long-term Care, Customer Service, Protection, Disability Insurance, Fixed Annuities, Medicare, Medicare Part D, Retirement, Employee Benefits, Retirement Planning, 401k, General Insurance, IRAs, HIPAA, Cold Calling, Budgets, Umbrella Insurance, Commercial Insurance, Underwriting, Goal Oriented, Brokers, Casualty, Workers Compensation, Critical Illness, Claim, Liability, Legal Liability
Education
Manhattan College 2004 — 2007
Bachelor of Science (B.S.), Physical Education Teaching and Coaching
Bankers Life and Casualty Company September 2013 - Present
Merritt Veterinary Supplies, Inc. 2006 - Present
Skills
Microsoft Office, Customer Service, Customer Satisfaction, Microsoft Excel, Microsoft Word, Data Entry, Sales, Social Media, Management, Event Planning, Social Networking, Public Speaking, Public Relations, Training, Team Building, Marketing, Inventory Management, Social Media Marketing, Account Management, Event Management, Leadership, Budgets, Team Leadership, Advertising, PowerPoint, Marketing Strategy, Strategic Planning, Marketing Communications, Fundraising, Hospitality, Sales Management, Facebook, Negotiation, English, Contract Negotiation, Salesforce.com, Direct Sales, New Business Development, Small Business, Purchasing, Email Marketing, Cold Calling, Selling, Operations Management, Online Advertising
Education
Midlands Technical College 1992 — 2000
N/A, Business
Lugoff-Elgin High School 1986 — 1990
Diploma
Harley-Davidson Motor Company November 2011 - Present
Tomahawk School District September 2008 - June 2011
Bankers Life and Casualty Company January 2007 - September 2008
Tomahawk Child Care September 1996 - January 2006
Ozaukee Day Care and Learning Center. September 1990 - December 1994
Skills
Training, Sales, Customer Service, Team Building, Process Improvement, Leadership, Coaching, Team Leadership, Customer Satisfaction, Event Planning, Project Management, Problem Solving, Employee Traning and..., Organizational..., Continuous Improvement
Education
Rasmussen College-Wisconsin 2013 — 2015
Bachelor's Degree, Human Resource and Organizational Leadership, 4.0
Lakeland College 1982 — 1986
Bachelor of Education (B.Ed.), Elementary Education and Teaching and Early Childhood Education
National Network of Youth Ministries July 2005 - Present
Bankers Life and Casualty Company 2012 - 2014
AAACN January 2005 - December 2012
Harrisburg medical Center June 2010 - September 2011
US Navy April 1987 - September 2009
Education
Liberty University 2010 — 2013
MBA, MA (ML), Business & Management
Norfolk State University 1993 — 1996
BSN, Nursing
New York Life Insurance Company October 2013 - Present
Bankers Life and Casualty Company February 2010 - September 2013
Education
Millikin University 1998 — 2002
Bachelor of Education (BEd), Elementary Education and Teaching
Heartland Payment Systems September 2011 - Present
Bankers Life and Casualty Company January 2008 - July 2010
Your Home Realty January 2005 - October 2008
We Teach Computers - NJ June 1997 - July 2008
Century 21 Performance Realty March 1994 - September 2000
Professional Musician July 1985 - April 1998
Skills
Payroll Services, Merchant Services, Gift Cards, Loyalty Marketing, Customer Service, Human Resources, New Business Development, Networking, Sales Management, Sales
Education
Kean University
Music Performance, General
Middlesex County College
Computer Science
AspireWealth Planners July 2015 - Present
ProEquities, Inc. July 2012 - July 2015
Bankers Life and Casualty Company March 2011 - July 2015
Arena Football League September 2009 - March 2011
Education
Liberty University 2005 — 2009
Bachelor of Science (B.S.)
Walmart June 2012 - June 2013
Jack Morton Worldwide June 2011 - September 2011
Strategic Wealth Solutions, LLC March 2007 - August 2010
Banker's Life and Casualty Company July 2009 - February 2010
Banker's Life and Casualty Company August 2006 - February 2007
Skills
Data Analysis, Marketing Strategy, Market Analysis, Direct Marketing, Product Marketing, Consumer Insights, Channel Marketing, Intercultural..., Cultural Diversity, Team Leadership, Brand Development, Product Development, Multi-channel Marketing, Customer Insight
Education
Michigan State University - The Eli Broad College of Business 2010 — 2012
MBA, Marketing and Strategic Management
Vanderbilt University 2001 — 2006
B.A., Economics and Socioogy
Ricoh Americas Corporation April 2015 - Present
Ricoh Americas Corporation August 2011 - Present
RICOH August 2011 - Present
Bankers Life and Casualty Company April 2011 - August 2011
The Narley Cougar April 2010 - January 2011
Heart of America Beverage March 2003 - March 2009
Skills
Sales, Account Management, Customer Service, Sales Management, Marketing, New Business Development, Marketing Strategy, Negotiation, Microsoft Excel, Microsoft Office, Cold Calling, Social Media, Strategic Planning, Advertising, Wine, Event Management, Inventory Management, Event Planning, PowerPoint, Public Relations, Selling, Sales Operations, Customer Satisfaction, Salesforce.com
Education
Missouri Southern State University 2001 — 2010
Bachelor of Arts (B.A.), General Studies
Missouri Southern State University
BS, General Studies; Physical Education
Fulton High School 1997 — 2001
HS Diploma
Bankers Life and Casualty Company ServerOlive GardenAugust 2013 - Present
HomeAdvisor 2012 - Present
HomeAdvisor July 2011 - January 2013
Skills
Term Life Insurance, Life Insurance, Whole Life, Fixed Annuities, Disability Insurance, Health Insurance, Insurance, Long-term Care, Universal Life, Long Term Care Insurance, General Insurance, Medicare
Education
Metropolitan Community College-Blue River
Associate of Arts (A.A.), General
MetLife April 2015 - Present
e-TeleQuote Insurance Inc. June 2014 - April 2015
Bankers Life and Casualty Company June 2012 - April 2014
Vector Learning October 2010 - April 2012
Skills
Variable Annuities, Variable Life, Fixed Annuities, Life Insurance, Term Life Insurance, Property & Casualty..., Commercial Insurance, Whole Life
Education
Mississippi Delta Community College 1974 — 1975
Business
Gainesville Jr College, Oakwood Ga 1969 — 1970
Business
Commune Hotels + Resorts July 2015 - Present
Bankers Life and Casualty August 2008 - June 2015
Bankers Life and Casualty Company August 2007 - August 2008
Knightsbridge Solutions 2006 - 2006
Skills
Meeting Planning, Trade Shows, Event Management, Corporate Events, Leadership, Marketing, Contract Negotiation, Time Management, Event Planning, Sponsorship, Social Media Marketing, Incentives, Hotels, Conference Coordination, Training, Budgets, Customer Service, Business Meetings, Project Management, Strategic Planning, Relationship Marketing, Registration, Marketing Communications, Incentive Travel, Advertising, Hospitality, Project Planning, Coordinating Events, Conference Registration, Certified Meeting..., Program Management, Account Management, Negotiation, Recruiting, Cross-functional Team..., Food & Beverage, Editing, Marketing Strategy, Building Relationships, Cost Savings Strategies, Financial Analysis, Flexibility, Writing, Product Launch, RFP, Business Networking, Event Marketing Strategy, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Millikin University 2002 — 2006
B.S., Marketing, Minor in Music
Bartlett High School 1999 — 2002
Bankers Life and Casualty Company August 2007 - Present
Bankers Life and Casualty Company November 2000 - July 2007
Skills
Sales, General Insurance, Whole Life, Term Life Insurance, Health Insurance, Underwriting, Life Insurance, Long-term Care, Insurance, Medicare, Disability Insurance, Long Term Care Insurance, Fixed Annuities
Education
Michigan State University
CRST Van Expedited February 2015 - Present
Columbus County Employee October 2014 - October 2014
bankers life and casualty April 2014 - July 2014
Bankers Life and Casualty Company 2014 - 2014
Krispy Kreme Doughnuts August 2012 - December 2013
WalMart #4521 April 2012 - August 2012
Transport America October 1993 - January 2012
Skills
Logistics, Shipping, Inventory Management, Management, Training, Warehousing, Transportation
Education
Midlands Technical College 2012 — 2013
Business Administration, 3.66 GPA while attending MTC
Midlands Technical College 2012 — 2013
Business, Management, Marketing, and Related Support Services, Was able to maintain 3.65 GPA while at Midlands Tech
The Depository Trust & Clearing Corporation October 2014 - Present
Bankers Life and Casualty Company June 2013 - October 2014
Stage Stores 2012 - 2013
Mecklenburg County Public Schools September 2009 - June 2012
Skills
Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Sales, Training, Leadership, Insurance
Education
Lock Haven University of Pennsylvania 2003 — 2008
Bachelor of Arts (B.A.), Mathematics
Marlin Network August 2014 - Present
The Alchemedia Project August 2014 - Present
State Farm - Roebuck Insurance and Financial Services Inc August 2012 - August 2014
Bankers Life and Casualty Company February 2012 - August 2012
Self-Employed January 2010 - August 2012
Missouri State University January 2009 - December 2009
Greene County Sheriff’s Office June 2000 - August 2005
Skills
Cost Accounting..., Loan Servicing, Management, Research, Small Business, Marketing, PowerPoint, Customer Service, Public Speaking, Budgets, Finance, Team Building, Microsoft Excel, Analysis, Leadership, Strategic Planning, Microsoft Office, Sales, Fundraising, Marketing Strategy, Leadership Development, Insurance, Social Media, Financial Analysis, Underwriting, General Ledger, Training, Policy, Employee Benefits, Process Improvement, Accounting, Retirement Planning, Sales Management, Public Relations, Microsoft Word, Event Planning, Interviews, Social Media Marketing, Health Insurance, Time Management, Access, New Business Development, Financial Reporting, Business Analysis, Strategy, Consulting, Contract Negotiation, Forecasting, Financial Statements
Education
Missouri State University 2008 — 2009
M.B.A, Finance
Missouri State University 2007 — 2008
B.S, Finance
Missouri State University 2007 — 2007
Minor, Economics
Ozarks Technical Community College 2005 — 2006
A.A, General Education
Nixa H.S. 1989 — 1993
Grental Education
Bankers Life and Casualty Company February 2013 - October 2014
Skills
Life Insurance, Insurance, Whole Life, General Insurance, Universal Life, Long Term Care Insurance, Medicare, Retirement Planning
Education
William Paterson University of New Jersey
Psychology
Massachusetts College of Liberal Arts
Psychology
Bankers Life and Casualty Company July 2013 - Present
Bankers Life and Casualty Company November 2006 - June 2013
Bankers Life April 2006 - November 2006
Kelly Services August 2005 - April 2006
USA 800 November 2004 - March 2005
Skills
Underwriting, Insurance, Life Insurance, Disability Insurance, Health Insurance, Customer Service, Employee Benefits, Leadership, Long-term Care, Medicare, Sales, Team Building, Term Life Insurance, Training, Whole Life
Education
Keller Graduate School of Management of DeVry University 2011 — 2016
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management
Walmart January 2013 - Present
Bankers Life and Casualty Company September 2011 - January 2012
United Dairy Farmers April 2005 - October 2011
Skills
Supervisory Skills, GAAP, Solution Focused, Critical Thinking, Problem Sensitivity, Pattern Recognition, Reading Comprehension, Mathematics, Inductive Reasoning, Deductive Reasoning, Public Speaking, Writing, Communication, Logical Approach, Problem Solving, Oral Comprehension, Social Perceptiveness, Written Communication, Financial Reporting, Financial Analysis, Outcome focused, Active Learning, Establishing Priorities, Accounting for Small..., Staff Development, Progressive Discipline, Compensation & Benefit, Microsoft Excel, Microsoft Word, PowerPoint, Accounts Payable, Accounts Receivable, Financial Modeling, Customer Service, Hiring, Employee Training, Team Building, Team Leadership, Team Management, Teamwork
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master's of Accounting and Financial Management, Accounting and Finance, 3.6
Keller Graduate School of Management of DeVry University 2013 — 2014
Master of Business Administration (MBA), Business Administration with HR concentration, 3.71
University of Cincinnati College of Business 2001 — 2007
Bachelor's degree, Business Administration and Management, General, 3.34
Public Schools of Robeson County October 2014 - Present
Holiday Retirement January 2014 - September 2014
Bankers Life and Casualty Company February 2013 - January 2014
AveMaria B. Griffin October 2012 - March 2013
VWIL May 2011 - October 2011
General Contractor Residential Homes August 2005 - February 2007
Fluvanna County Public Schools August 1995 - June 2005
United State Marine Corps Reserves November 1976 - November 1982
Skills
Customer Service, Employee Benefits, Human Resources, Payroll, Purchasing, Sales, Strategic Financial..., Training, Medicare, Leadership, Team Building, Public Speaking, Workers Compensation, Management, Employee Training, PowerPoint, Event Planning, Leadership Development, Team Leadership
Education
Old Dominion University 2002 — 2004
Educational Specialist, Admin and Supervision
Old Dominion University 1997 — 2000
Masters of Science, Education
Mary Baldwin College 1992 — 1995
B.A, Sociology
Army National Guard November 2014 - Present
Indian Lanes July 2014 - Present
Bankers Life and Casualty Company February 2014 - August 2014
Morrison Heights Baptist Church, Clinton, MS August 2013 - February 2014
Mississippi College August 2008 - May 2013
Kelly Services February 2012 - August 2012
Baptist February 2011 - August 2012
Mississippi College January 2008 - May 2008
Patterns Counseling Center August 2006 - August 2007
Skills
Teaching, PowerPoint, Microsoft Word, Critical Thinking, Microsoft Office, Tutoring, Editing, Microsoft Excel, Community Outreach, Social Networking, Facebook, Microsoft Publisher, Social Media, Event Planning, Leadership, Public Relations, Customer Service, English, Fundraising
Education
Mississippi College 2007 — 2013
BSN, Registered Nursing/Registered Nurse
Springfield Local Schools September 2015 - Present
Bar Louie Restaurants July 2015 - Present
The Gables of KentRidge June 2014 - June 2015
Learn It Systems March 2015 - May 2015
Bankers Life and Casualty Company February 2014 - April 2014
Akron Children's Hospital June 2013 - August 2013
The State Bank and Trust Company June 2011 - August 2011
Skills
Windows XP, Microsoft..., Healthcare, Patient Safety, Microsoft Office, Leadership, Microsoft Excel, Data Analysis, Nonprofits
Education
Kent State University 2009 — 2013
Bachelor of Science (BS), Public Health/Health Care Administration
Rainbow International June 2015 - Present
Bankers Life and Casualty Company January 2014 - June 2015
Skills
Customer Service, Insurance, Microsoft Office, Microsoft Excel, Leadership, Health Insurance, Sales, Life Insurance, Microsoft Word, Training, Team Building, Sales Management, Outlook, Public Speaking, Marketing, Employee Benefits, Term Life Insurance, Recruiting, Office Management, Time Management, Social Networking, Marketing Communications, Spreadsheets, Reporting, Employee Relations, Hiring, Nonprofits, Fundraising, Account Management, Social Media Marketing
Education
Lubbock Christian
Non-Profit/Public/Organizational Management
Lubbock Christian University
Organizational Management, Business Administration and Management, General
K-State Alumni Association October 2014 - Present
American Senior Benefits October 2013 - Present
Bankers Life and Casualty Company August 2013 - October 2013
Pitney Bowes May 2012 - February 2013
Konica Minolta Business Solutions U.S.A., Inc. March 2010 - May 2012
Copymat August 2009 - March 2010
Skills
Account Management, Time Management, Consulting, Cold Calling, Customer Service, Strategic Planning, Microsoft Office, Sales, Telemarketing, Targeted Account Selling, Appointment Scheduling, Oracle CRM, OneSource, SAP, Pathfinder, Seibel, Territory Management, Territory Penetration, Sales Force Development, Handsome, Solution Selling, B2B, Major Accounts, Document Imaging, Selling, Sales Operations, Selling Skills, Sales Presentations, Lead Generation, Direct Sales, Qualifying Prospects, Document Management, Photocopier, Management
Education
Kansas State University 2004 — 2009
Bachelor of Science (B.S.), Sociology
Oxford and Associates July 2015 - Present
Oxford and Associates July 2015 - Present
Bankers Life and Casualty Company July 2014 - July 2015
JP Morgan Chase Bank June 2002 - April 2014
Kon-Jo Karate Club June 2010 - December 2013
Lyndex Corporation June 2001 - April 2002
Procter and Gamble Corporation April 1992 - March 2001
Skills
Playing Guitar, Karate, Computer Stuff, Customer Service, Microsoft Word, Microsoft Excel, Sales, Guitar, Salesforce.com, Accounts Payable, Team Leadership, Training, Process Improvement, Account Management, Customer Satisfaction
Education
Lindenwood University 1984 — 1988
Bachelor of Arts, History
Cape Girardeau Central High School 1981 — 1984
Diploma, General
ADP March 2015 - Present
Verizon Wireless July 2013 - March 2015
Verizon Wireless January 2012 - July 2013
State Farm Insurance January 2011 - January 2012
Bankers Life and Casualty Company February 2010 - January 2011
AT&T October 2008 - February 2010
AT&T March 2008 - October 2008
InTouch Wireless May 2007 - March 2008
InTouch Wireless November 2006 - May 2007
Skills
Direct Sales, Cold Calling, Solution Selling, Customer Retention, Sales Operations, Sales Process, Wireless, Account Management, Managed Services, Telecommunications, Salesforce.com, Selling, Unified Communications, VoIP, Call Centers, B2B, Mobile Devices, Customer Satisfaction, Customer Experience, Management, Cellular Communications, Sales
Education
University of Phoenix 2013 — 2015
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Manchester Community College 2010 — 2012
Associate's degree, Business, Management, Marketing, and Related Support Services, 3.6
Senior Insurance Solutions February 2011 - Present
Bankers Life and Casualty Company August 1988 - February 2011
Skills
Insurance, Health Insurance, Term Life Insurance, Medicare, Medicare Prescription..., Indexed Annuities, Traditional IRA, Equity Indexed Annuities, Permanent Life Insurance, Universal Life, Long-term Care, Life Insurance, Long Term Care Insurance, Fixed Annuities, Variable Annuities, Disability Insurance
Education
Life Underwriter Training Council 1995 — 1997
LUTCF, Insurance Markets
University of Wisconsin-Madison 1985 — 1988
B.A. Economics and Finance, Economics and Finance
Lawrence University 1983 — 1985
Economics
Five Star Aviation February 2014 - Present
A&M Auto Body, Inc. July 2012 - April 2013
SoftRock August 2011 - December 2011
Bankers Life and Casualty Company April 2011 - August 2011
US Bank Home Mortgage August 2010 - November 2010
United States Marine Corps June 2008 - March 2010
Skills
Bookkeeping, Microsoft Office, Administration, Attention To Detail, Mathematics, English grammar, Communicator, Analytic Thinking, Critical Thinking, Computer Literate, Highly Adaptable, Productive, Dependable, Reliable, Dedicated, Loyal, Interviews, Adaptation, Accountability, Business, Logistics, Sales
Education
Kaplan University 2010 — 2013
Bachelor of Applied Science (B.A.Sc.), Finance
Franklin-Simpson High School 2004 — 2008
Freelance Writer January 2013 - Present
Sedalia Steel November 2013 - January 2014
EconoLodge April 2013 - November 2013
A&M Window Cleaning January 2013 - November 2013
Bankers Life and Casualty Company September 2012 - January 2013
Caterpillar Inc. March 2006 - September 2012
Stahl Specilaty Co. January 2001 - March 2006
Genpak August 1997 - December 2000
Skills
Pro Engineer, Solidworks, GD&T, Design for Manufacturing, Mechanical Engineering, Sheet Metal, Solid Modeling, CAD, Product Design, Finite Element Analysis, Unigraphics, Inventor
Education
University of Central Missouri 2008 — 2015
Bachelor's degree, Occupational Education
Sequoia, Etc. 2011 — 2011
Certificate, Pro/E Wildfire 4 Advanced Modeling
Caterpillar, Inc. 2007 — 2007
Certificate, Pro/E Wildfire 2 Parametric Design
UGS 2000 — 2000
Certificate, Unigraphics v14 Advanced Solid Modeling
UGS 1999 — 1999
Certificate, Unigraphics v13 Advanced Solid Modeling
Lincoln Technical Institute-Mahwah 1997 — 1998
Associate's degree, Mechanical Engineering, 4.0
Orange-Ulster VoTech 1995 — 1997
AutoCAD/Drafting
TEKsystems September 2015 - Present
Dale Group, Inc September 2014 - September 2015
Bankers Life and Casualty Company July 2013 - September 2014
Michael A. Percario LLC August 2012 - June 2013
Skills
Sales, Sales Management, Life Insurance, Medicare, Long Term Care Insurance, Team Building, Team Leadership, Pleadings, Personal Injury
Education
The Hartford School 2014 — 2014
La Salle University 2008 — 2012
Bachelor of Applied Science (BASc), Integrated Science Business Technology
Argonne National Laboratory January 2013 - Present
Ernst & Young November 2011 - January 2013
Village of Hinsdale March 2008 - November 2011
Bankers Life and Casualty Company August 1992 - May 2003
Skills
Meeting Planning, Hospitality, Budgets, Marketing, Sales, Program Management, Project Planning, Negotiation, Event Management, Event Planning, Customer Service, Social Media Marketing, Leadership, Social Media
Education
Quinlan School of Business, Loyola University Chicago
Masters of Business Administration, Marketing
Loyola University of Chicago
BA, Communications
Bankers Life and Casualty Company March 2011 - Present
Public Education Foundation April 2008 - November 2008
Advocare 2009 - 2010
Skills
Event Planning, Fundraising, Nonprofits, Leadership, Event Management, Team Building, Management, Microsoft Office, Marketing, Microsoft Excel, Budgets, Administration
Education
Millikin University 1977 — 1980
Bachelor of Arts (BA), Psychology/Business Administration
Bankers Life and Casualty Company December 2011 - Present
Bankers Life and Casualty Company April 2010 - December 2011
Sonic April 2002 - August 2009
Skills
Customer Service, Outlook, Administrative..., Insurance, Microsoft Office, Event Planning, PowerPoint, Sales, Social Networking, Employee Benefits, Microsoft Excel, Microsoft Word, Recruiting, Hiring, Customer Satisfaction, Data Entry, Employee Relations, Office Administration, Office Management, Medicare, Employee Training, Telephone Skills, Spreadsheets, Blogging, Facebook, Budgets, HIPAA, Interviews, Healthcare, Accounting, Newsletters, Windows, Business Planning, New Hire Orientations, File Management, Salesforce.com, Administrative..., Health Insurance, Life Insurance, Management, Time Management, Leadership, Training
Education
Lipscomb University 2015 — 2017
Master of Business Administration (MBA), Health/Health Care Administration/Management
Middle Tennessee State University 2007 — 2009
Bachelor of Science, Political Science
Midwest Insuance Group February 2008 - Present
Midwest Insurance Group August 1994 - Present
Bankers Life and Casualty Company August 1994 - June 2006
Skills
Small Business, Health Insurance, Sales Management, Term Life Insurance, Insurance, Disability Insurance, Life Insurance, Whole Life, Fixed Annuities, Commercial Insurance
Education
Minnesota State University, Mankato 1989 — 1994
Real Estate and Insurance/ Marketing
Minnesota State University, Mankato 1989 — 1994
Real Estate and Insurance/ Marketing
Bankers Life and Casualty Company PRESIDENT, CEONEW LIFE YOUTH AND FAMILY SERVICESApril 2010 - March 2012
KGILES ASSOCIATES, LLC 2001 - 2011
SAINT PETER’S ADDICTION RECOVERY CENTER (SPARC) 1985 - 2001
Skills
Strategic Development, Administration, New Business Development, Broad Scale Operations ..., Continuous Improvement, Community Outreach, Financial..., Regional System..., Product Line..., Supervisory Skills, System Administration, Organizational..., System Development, Program Management, Management, Fundraising, Healthcare, Mental Health, Grants, Social Services, Strategy, Community Development, Customer Service, Leadership, Public Speaking, Sales, Strategic Planning, Team Building, Training
Education
Lincoln University
Master of Human Services
Temple University
Bachelor of Science (B.S.)
Bankers Life and Casualty Company April 2012 - Present
Security Specialist and Investigations May 2000 - Present
Skills
Emergency Management, Risk Assessment, Strategic Planning, Team Building, Enforcement, Security, Customer Service, Public Speaking, Crisis Management, Policy, Government, Food Safety, Long-term Care, Investigation, Insurance, Homeland Security, Asset Protection, Protection, Executive Protection, Surveillance, Criminal Investigations, Whole Life, Physical Security, Security Operations, Security Management, Police, Long Term Care Insurance
Education
Kalamazoo Valley Community College
Associate of Science (A.S.), Criminal Justice/Law Enforcement Administration
WFG Insurance SalesBankers Life and Casualty Company2010 - 2012
Bankers Life and Casualty Company 2010 - 2012
Skills
Financial Services, Business Analysis, Project Management, Risk Management, Banking, Insurance, Portfolio Management, Financial Analysis, Finance
Education
Mercer County Community College
Associate's degree, Computer Science
Costco Wholesale 2014 - Present
Meemic Insurance Company November 2010 - June 2014
Bankers Life and Casualty Company March 2008 - November 2010
PAC Federal Credit Union February 1987 - May 2007
Education
Madonna University
BA
Bankers Life and Casualty Company April 2013 - Present
United Insurance Company of America A Kemper Company June 2010 - April 2013
Comerica Bank January 2008 - November 2010
Skills
Insurance, Leadership, Customer Service, Non-profits, Microsoft Office, Employee Benefits, Public Speaking, Training, Team Building, Strategic Planning, Budgets, Management, Nonprofits, Human Resources, Recruiting
Education
Langston University 1979 — 1983
Bachelor's degree, Business Administration and Management, General
Langston University 1979 — 1982
Bachelor's degree, Business Mgmt
Self-Employed 1988 - Present
Bankers Life and Casualty Company 1981 - 1985
McDonald's Corporation 1978 - 1981
Skills
Accounting, Financial Analysis, Budgets, Small Business, Microsoft Office, Microsoft Word, Microsoft Excel
Education
Marquette University 1974 — 1978
Bachelor of Science (BS), Accounting
Bankers Life and Casualty Company September 2013 - Present
Schmitt Music October 2007 - June 2013
Unclaimed Freight Furniture February 2005 - October 2007
Education
Minnesota State University, Moorhead 1999 — 2003
Music Industry, Business
Valley City High School
Senior Health Initiatives Colorado August 2008 - Present
UnitedHealth Group February 2015 - August 2015
Kaiser Permanente July 2012 - February 2015
CIGNA - Loyal American Health Insurance (Austin, TX) January 2012 - September 2014
Aetna March 2009 - September 2014
Mutual of Omaha April 2006 - September 2014
New England Financial - MetLife March 2005 - August 2008
Bankers Life and Casualty Company June 2002 - February 2005
Skills
Medicaid, Managed Care, Legal Liability, Small Business, Healthcare Management, Property & Casualty..., Casualty, Healthcare, Umbrella Insurance, Health Insurance, Medicare, Long-term Care, Insurance, Long Term Care Insurance
Education
University of Colorado - Denver Graduate School of Business 2006 — 2014
Senior Meritus Program, Graduate School of Business, Health Care Administration, Marketing, Quality Assurance, Health Economics, Law & Ethics, Upgrading Knowledge Skills
Metropolitan State University of Denver 2007 — 2011
Post Masters, General Studies, Senior Meritus Program
University of Denver - Daniels College of Business 1996 — 1998
Post Graduate Studies, Business Communication and Writing, 4.0
University of California, Los Angeles
Bachelor's Degree, Public Health (BSPH), Environmental Health, 3.5
University of Missouri-Columbia
Graduate Studies, Hospital Administration
University of Southern California
MPA, Health Care Administration, Health Planning, Urban and Regional Planning, 3.85
LASMobileNotary.com June 2013 - Present
Bankers Life and Casualty Company August 2012 - May 2013
Liberty Title & Abstract, Inc May 1998 - July 2012
Avon 2008 - May 2012
Skills
Customer Service, Leadership, Supervising, Office Management, Coordination, Problem Solving, Bookkeeping, General Ledger, Internet, Microsoft Excel, Microsoft Word, Real Estate, Residential Homes, Mortgage Lending, Relocation, Foreclosures, Short Sales, FHA, Condos, First Time Home Buyers, Sellers, Escrow, Training, Sales, HUD
Education
Keiser College 1989 — 1990
Diploma, Paralegal Studies
Baha Mar Casino Marketing, A Division of Northshore Mainland Services, Inc. 2015 - Present
ACN 2014 - Present
Seminole Hard Rock Hotel & Casino January 2013 - June 2014
Desirée Adams March 2008 - May 2014
Hilton Worldwide June 2012 - January 2013
Loews Hotels November 2011 - June 2012
Charlotte Russe January 2008 - September 2009
Bankers Life and Casualty Company August 2007 - November 2007
Community Asphalt Corporation April 2007 - July 2007
SWI Digital July 2006 - November 2006
Skills
Event Planning, Marketing, Customer Service, Microsoft Office, PowerPoint, Research, Facebook, Advertising, Microsoft Excel, Microsoft Word, Social Media, Blogging, Outlook, Workshop Facilitation, Nonprofits, Fundraising, Sales, Community Outreach, Editing, Adobe Creative Suite, Event Management, Hospitality, Leadership, Hospitality Management, Time Management, Casino Marketing, Project Management, Guest Service Management, Guest Recovery
Education
University of Central Florida 2009 — 2011
Bachelor of Arts (B.A.), Interdisciplinary Studies: Design and Hospitality Management
Rasmussen College 2007 — 2008
Associates of Science Degree, Multimedia Technologies; an Emphasis on Digital Design
Miami International University of Art and Design
Bankers Life and Casualty Company August 2014 - Present
Bankers Life and Casualty January 2013 - Present
Bankers Life and Casualty Company June 2011 - December 2012
Segall Bryant & Hamill January 2008 - December 2009
Segall Bryant & Hamill August 2003 - December 2007
Skills
Outlook, PowerPoint, Research, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, Public Speaking, Budgets, Strategic Planning, Windows, SPSS, Analysis, Insurance, Training, Universal Life, Marketing, Leadership, Sales, Management, Data Entry, Event Planning
Education
Loyola University of Chicago 2010 — 2013
Master of Arts (M.A.), Criminal Justice Research
University of Illinois at Chicago 2003 — 2007
BA, Criminal Justice
Sonju Superstore March 2015 - Present
Open to Opportunities June 2012 - Present
Bankers Life and Casualty Company May 2014 - March 2015
Continental Motors, Inc. July 2013 - July 2013
Senior Friend Associates, Inc. 2011 - 2012
New Perspective Senior Living January 2010 - January 2011
Northland Assisted Living October 2009 - October 2010
Interim HealthCare January 1996 - January 2009
Reach All, Inc. January 1986 - January 1996
Skills
Product Marketing, Microsoft Office, Aviation, Customer Service, Account Management, Operations Management, Manufacturing Operations, International Sales, Direct Sales, Customer Satisfaction, Sales Process, Sales Management, Executive Management, Healthcare Management, Healthcare, New Business Development, Elder Care, Home Care, Marketing Communications, Public Speaking, Advertising, Healthcare Industry, Market Planning, Business Strategy
Education
Lake Superior College 2009 — 2010
License degree, Advanced Aviation
University of Minnesota Duluth
Business and Industrial Technology
Vector Marketing June 2014 - Present
Bankers Life and Casualty Company March 2014 - April 2014
Michigan State Physical Plant May 2011 - December 2013
Hush Puppies May 2010 - October 2010
Skills
Time Management, Work Ethic, Fast Learner, Hospitality, Professional..., Social Skills, Social Responsibility, Patience
Education
Michigan State University 2009 — 2013
Advertising, Advertising, Alumni
Greater Bergen action partnership September 2014 - Present
Travel the world today! December 2013 - Present
Bankers Life and Casualty Company September 2012 - Present
Avon 2008 - Present
Bergen County Community Action Partnership, Inc. September 2010 - August 2012
STAFF ICONS, LLC September 2009 - August 2010
Liz Claiborne July 1990 - October 2007
Skills
Recruiting, Temporary Placement, Marketing, Consulting, Sales, Customer Service, Technical Recruiting, Microsoft Excel, Microsoft Office, New Business Development, Training, Account Management, Management, Employee Relations
Education
Kean University 2007 — 2009
Bachlors, Marketing
JPMorgan Chase & Co. September 2015 - Present
JPMorgan Chase & Co. March 2015 - September 2015
JPMorgan Chase & Co. March 2014 - March 2015
Chase December 2012 - March 2014
Captain's Inn Restaurant May 2006 - November 2013
Bankers Life and Casualty Company June 2012 - October 2012
Skills
Time Management, Goal Oriented, Motivation, Microsoft Excel, Leadership Development, Microsoft Publisher, Microsoft PowerPoint, Microsoft Word, Leadership, Banking, PowerPoint, Microsoft Office, Outlook, Customer Service, Social Media, Event Planning, Management, Public Speaking, Social Networking, Teamwork, Customer Satisfaction, Training, Data Analysis, Financial Analysis, Research, Financial Risk
Education
Rutgers University-New Brunswick 2008 — 2012
Bachelor's Degree, Economics; Human Resource Management; Psychology
Kaplan University 2012 — 2014
Master's Degree, Accounting: Specialization in Auditing, 4.0
Lacey Township High School 2004 — 2008
Highschool Diploma, Business/Managerial Economics
XLC Services October 2014 - Present
none June 2014 - October 2014
VZW of the Abingtons September 2013 - June 2014
Bankers Life and Casualty Company June 2013 - September 2013
Rowe Door Sales Company November 2009 - May 2012
Big Lots, Inc.2215 November 2003 - May 2009
Target November 2002 - November 2003
Skills
Training, Recruiting, Sales, Retail, Team Building, Marketing Strategy, Management, Process Scheduler, Networking, Interviews, Customer Satisfaction, Social Media, Social Networking, B2B, Leadership, Customer Service, Marketing
Education
Mansfield University of Pennsylvania 1987 — 1995
Bachelor of Science (BS), Geography
Pennsylvania College of Technology 1989 — 1991
Associate of Arts (A.A.), General Studies
Genworth Financial January 2010 - Present
Bankers Life and Casualty Company June 2008 - October 2009
NavGate Technologies 2005 - 2007
CNA Insurance 2003 - 2004
CNA Insurance 1997 - 2003
CNA Insurance 1995 - 1996
CNA Insurance 1991 - 1995
Skills
Employee Benefits..., Marketing/Communication..., Sales Promotion, National Account..., Market Research, Client..., Business Development, Product Development, Quantitative/Qualitative..., Mentoring/Coaching, Vendor Management, Project Management, Team Building, Proposal Development, Motivational Leadership, Customer Focus, Relationship Building, Sales Presentations, Employee Meetings, Resolocitation..., Accounting, Leadership, Disability Insurance, Sales, Marketing, Sales Management, Long-term Care, Management, Training
Education
Loyola University of Chicago - Graduate School of Business 1984 — 1989
Master of Business Administration (MBA), Marketing
Loyola University of Chicago 1973 — 1977
Bachelor of Applied Science (BASc), Psychology
Bridgeview Bank Mortgage 2014 - Present
Proficio Bank February 2009 - November 2014
First Ohio Banc & Lending February 2007 - February 2009
Bankers Life and Casualty Company January 2005 - October 2008
First Nations Mortgage, LLC August 2005 - January 2007
Star Metal Products Inc. June 1995 - July 2005
Skills
Loans, Mortgage Lending, Credit, Banking, Loan Origination, Refinance, Mortgage Banking, Credit Analysis, FHA, Residential Mortgages, Commercial Lending, Commercial Banking, FHA Financing
Education
Malone College 1996 — 1999
Business, Management, Marketing, and Related Support Services
Lakewood High School 1993 — 1996
Bankers Life July 1975 - Present
Bankers Life and Casualty Company September 2011 - October 2013
Bankers Life and Casualty October 2010 - March 2011
Our Lady Of Ransom August 1970 - June 1975
Skills
Medicare, Insurance, Life Insurance, Operations Management, Health Insurance, Customer Service, Fixed Annuities, Equity Indexed Annuities, Whole Life, Long Term Care Insurance, Term Life Insurance, Long-term Care, Disability Insurance, Retirement
Education
Loyola University Chicago 1966 — 1970
Bachelor's degree, Fine Arts
The Washington Post May 2014 - Present
Washington Post 1988 - 2012
Bankers Life and Casualty Company September 1912 - June 1914
Education
Minnesota State University, Moorhead 1980 — 1985
Bachelor of Arts (B.A.), Criminal Justice and Sociology, Graduated
Cash USA Title Loans September 2011 - Present
Bankers Life and Casualty Company September 2010 - February 2011
Marazita Driving School April 2005 - August 2010
Skills
Office Management, Home Renovation and Prep, Recruiting Management, Administrative, Micrsoft Excel, Microsoft Powerpoint, Microsoft Word, Outlook, Ultramate, BSPN, AIRSPO, CIS, Jenark, Protege, SC Notary
Education
Michigan State University 2000 — 2002
Micrsoft and basic computers, Industrial Mechanics and Maintenance Technology, Two
Bankers Life and Casualty Company September 1999 - Present
American Chartered Bank July 1995 - August 1999
Skills
Marketing Communications, Direct Marketing, Sales, Marketing, Insurance, Marketing Strategy, Lead Generation, Advertising, Database Marketing, Multi-channel Marketing, Strategic Planning, Customer Service, Direct Mail, Marketing Management, Online Marketing, Product Marketing, B2B, CRM, Direct Sales
Education
Michigan State University
ING August 2012 - August 2013
ING U.S. January 2006 - August 2012
Bankers Life and Casualty Company 2004 - October 2005
U.S. Bank March 2004 - September 2004
U.S. Bank January 1998 - March 2004
Skills
Series 6, FINRA, Process Improvement, Vendor Management, Relationship Management, Financial Services, Risk Management, Call Center, Business Process..., Customer Service, Quality Assurance, Training, Credit Card Transaction..., Productivity, New Product..., Business Requirements, Offshore Transition, Management, Manage Complex Projects, Managing Associates, Manage Inventory, Multi-Team Management, Project Management, Human Resources, Project Portfolio..., Business Analysis, Financial Risk, Change Management, Outsourcing, Resource Management, SDLC, Requirements Gathering, PMO, Insurance, Leadership, Strategy
Education
Minnesota State University, Moorhead 1993 — 1995
Milnor High School 1989 — 1993
Securitas Security Services USA, Inc. April 2015 - Present
UPS November 2013 - Present
Jiffy Lube International July 2014 - March 2015
Combined Insurance August 2013 - September 2013
American Income Life Insurance Company June 2013 - June 2013
Sheraton Hotel and Convention Center March 2013 - May 2013
Aflac February 2013 - February 2013
Bankers Life and Casualty Company January 2013 - February 2013
Gold Crown Lanes September 2012 - January 2013
UPS November 2012 - December 2012
Skills
Microsoft Office 2007, Customer Service, Critical Thinking, Diligent, Highly motivated..., Time Management, Compassion, Multi Tasking, Highly detail oriented, Highly personable, Decisiveness, Goal Oriented, Positive Can-do Attitude, Accountability, Life & Health Insurance..., Organization, Microsoft Office, Microsoft Excel, Microsoft Word
Education
Lyndon State College 2006 — 2011
Bachelor’s of Science, Business Administration
St. Johnsbury Academy
Gragick Communications 2014 - 2015
Gragick Communications 2014 - 2015
NISD/NEISD October 2008 - April 2012
Bankers Life and Casualty Company September 2006 - October 2008
Serv Pro March 2002 - March 2004
Kathryn Beich-Nestles May 2002 - February 2004
Skills
Public Speaking, Sales, Sales Management, Singing, Musicians, Teaching, Remediation, Food Service, Insurance, Term Life Insurance, Public Relations, Advertising, Faith-based, Radio Advertising
Education
Rhema Bible College 1994 — 1994
One Year Bible Course, Bible/Biblical Studies, 3.9
Stark 1976 — 1976
Advertising & Marketing Courses, 3.8
Kent State University 1969 — 1974
Bachelor's degree, Concentration in Business, Political Science, & Education., 3.0
Blossman Gas 2006 - 2013
Bankers Life and Casualty Company July 2005 - August 2006
Thompson Gas April 2005 - July 2005
Conerstone Propane January 2001 - April 2005
Ferrellgas February 1999 - February 2001
Skills
Law Enforcement..., Tomahawk Missile Date..., Business Development, Sales Operations, Business Analysis, Business Planning, Propane/ Energy Manager, Class B CDL, Classified Materials..., Navy Veteran, Army Reservist CBRN, Project Management, LCAC Navigator, Product Introduction
Education
Trinity Protection Service Security Academy 2013 — 2013
DCJS Armed/ Unarmed Security, Arrest Authority
Los Medanos College 1992 — 1992
none, Law Enforcement
National University 1992 — 1992
Some College, Business Administration and Management, General
University of Wisconsin-La Crosse 1986 — 1986
Some College, Business Administration and Management, General
Home August 2010 - Present
Bankers Life and Casualty Company 2010 - 2010
Saybrook Corner Store August 2009 - December 2009
Trumbull County Jail April 2008 - May 2009
KraftMaid Cabinetry December 2004 - January 2008
Skills
Typing, Research, Budgets, Multi Tasking, Managing Deadlines, Close Attention to..., Conflict Resolution
Education
Kent State University 2002 — 2012
Bachelor's Degree, Criminal Justice
Bankers Life and Casualty Company December 2013 - February 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
Kentucky Wesleyan College 2009 — 2013
Bachelor of Science (BS), Business Administration with a minor in Economics
American Red Cross February 2014 - Present
Bankers Life and Casualty Company May 2013 - April 2014
Peace Corps 2009 - 2012
Family Crisis Center of Baltimore County 2007 - 2009
Harford Community College 2007 - 2009
Skills
Bilingual Proficiency, French, Public Health, Maternal-Child Health, Community Development, Project Management, Private Sector..., Gender Mainstreaming, Adult Education, Technical Leadership, Grant Administration, Social Marketing, International..., Youth Development
Education
Liberty University
Master of Business Administration (MBA), Management and Leadership
Moravian College
Bachelor of Arts (B.A.), International Development
Walgreens May 1989 - Present
Bankers Life and Casualty Company May 1988 - May 1989
Skills
Ibm power, IBM iSeries, IBM VIOS, Asist AS/Center, Customer Service, Microsoft Excel, Microsoft Office, SQL, Microsoft Word, Java, Leadership, Time Management, Outlook
Education
Loyola University of Chicago 1988 — 1994
Master's degree, Computer Science
Loyola University of Chicago 1979 — 1983
Bachelor's degree, Coimputer Science
Gloria Nilson & Co Real Estate April 2014 - Present
Sunglass Hut June 2007 - July 2013
Janney Montgomery Scott March 2005 - June 2007
Griswold Special Care May 2004 - March 2005
Radio Shack October 2003 - May 2004
Ritz Camera August 2000 - October 2003
American Insurance Brokerage & Financial Services May 2001 - November 2001
Bankers Life and Casualty Company January 2001 - May 2001
Beneficial Finance June 1998 - June 2000
Skills
Customer Service, Leadership, Management, Sales, Access, Interviews
Education
T.H.E. Technologies
Microsoft Office Suite / Quickbooks
Mercer County Community College 1991 — 1992
Ornamental Horticulture
Howell High School 1987 — 1991
College Prep
Bankers Life and Casualty Company April 2008 - Present
Bankers Life and Casualty Company April 2008 - Present
Education
Johnson State College 1976 — 1980
ba in Psychology and Human services , Psychology
The Fresh Market 2010 - 2012
Bankers Life and Casualty Company April 2008 - March 2009
Education
Miami Dade College 2010 — 2013
Associate's degree, Accounting
Churchill Mortgage Corporation April 2013 - Present
Protective Life March 2012 - April 2013
Regions Financial Corporation September 2005 - April 2009
Bankers Life and Casualty Company December 2003 - June 2005
PepsiCo March 2000 - November 2003
Skills
Leadership, Banking, Customer Service, Insurance, Finance, Mortgage Lending, Loans, Credit, Mortgage Banking, Loan Origination, Residential Mortgages, Refinance, FHA, Financial Analysis, Underwriting
Education
Midstate College 2004 — 2012
Bachelor of Applied Science (BASc), Business Administration and Management, General, 3.14
Midstate College 2004 — 2011
Associate of Science (AS), Medical Informatics Billing and Coding, 3.12
Midstate College 2004 — 2009
Associate of Science (AS), Business Administration and Management, General, 3.14
Bankers Life and Casualty Company 2014 - Present
Bankers Life and Casualty Company February 2013 - Present
Education
Missouri State University 1989 — 1992
Bachelors degree in Marketing Management, Minor Computer Information Systems
Pacific High School 1986 — 1989
General Education
Banker's Life and Casualty Company February 2012 - Present
Skills
Customer Service, Disability Insurance, Health Insurance, Team Building, Retirement Planning, Life Insurance, Long-term Care, Medicare, Fixed Annuities, Insurance, Term Life Insurance, Employee Benefits, Whole Life, Sales, Retirement, Long Term Care Insurance, Leadership, Public Speaking, Underwriting, Microsoft Excel, General Insurance, Universal Life, Medicare Supplements, Medicare Advantage, Estate Planning, Final Expense Planning
Education
Liberty University 2010 — 2013
Master of Arts (M.A.), Management and Leadership
Bankers Life and Casualty Company June 2014 - September 2014
Sykes May 2013 - May 2014
Sykes November 2012 - May 2013
Skills
Bilingual English-French, Microsoft Excel, Customer Service, Call Centers, Process Improvement, Team Management, Account Management, Customer Retention, CRM, Customer Satisfaction, Analysis, Troubleshooting
Education
Lander University 2014 — 2016
Bachelor's Degree, Business Administration and Management, General
Bancroft July 2013 - Present
Bankers Life And Casualty Company January 2012 - July 2013
TAR Business Consultants Ltd. January 2011 - January 2012
Skills
Strong Business Acumen, Marketing Strategy, Staff Development, Maintaining Strong..., Goal-oriented..., Proposal Writing, Exceptional People..., Building Effective..., Training, Fundraising
Education
Keller Graduate School of Management of DeVry University 2006 — 2010
Master of Public Administration (MPA), Non-Profit/Public/Organizational Management
Keller Graduate School of Management of DeVry University 2006 — 2010
Master of Business Administration (MBA), Business Administration and Management, General