Experience
Birch Communications  April 2015 - Present
Cbeyond/ Birch Communications   June 2014 - Present
FairPoint Communications   2009 - 2013
Verizon  July 2006 - 2009
Verizon  July 1997 - 2006

Skills
Inventory Management, Project Management, Provisioning, Network Engineering, Team Leadership, metsolv, tirks, ccp, Oracle, Escalations Management, Cross-functional Team..., Leading Meetings, Employee Training, CRM, Fiber Optic Networks, Wireless Broadband, Technical Support, Accounting, Employee Management, Telecommunications, Training, Wireless, Project Planning, Call Centers, Customer Satisfaction, Optical Fiber, Performance Management, Broadband, Databases

Education
Colorado Technical University   2007 — 2008
EMBA

Colorado Technical University   2005 — 2007
Bachelor of Science in Business Administration

Castleton State College   1995 — 1997
Associate of Science (AS)

Experience
FairPoint Communications   July 2014 - Present
BayRing Communications  February 2005 - July 2014
SurfBest Internet   May 2001 - November 2001

Skills
Service Management, VoIP, T1, Telecommunications, Telephony, Ethernet, Co-location, MPLS, DSL, Fiber Optics, SIP Trunking, Account Management, Computer Network..., Wireless, Unified Communications, Network Engineering, Managed Services, Troubleshooting, Dark Fiber

Education
Southern New Hampshire University   2013 — 2017
Bachelor's degree, Operations & Project Management, 3.933 GPA

Florida Metropolitan University   1990 — 1992
Criminal Justice

Experience
Level 3 Communications  September 2008 - Present
Eschelon Telecom/Integra Telecom   January 2005 - September 2008
Advanced Telcom/GE Vendor Financial Services   October 2001 - December 2004
Fairpoint Communications   September 1999 - October 2001
Access Long Distance/McLeod USA   April 1998 - September 1999

Skills
Co-location, Managed Services, MPLS, VoIP, Telecommunications, Solution Selling, Sales Management, Cold Calling, Account Management, Ethernet, Enterprise Software, Management, Cloud Computing, Networking, Channel, T1, Wireless, Sales Process, Leadership, Team Leadership, Sales

Education
Columbia Basin College

Experience
Implementation Management Associates (IMA)   March 2014 - Present
AT&T Mobility  July 2013 - February 2014
AT&T  January 2013 - July 2013
AT&T  January 2013 - July 2013
Equifax  July 2012 - January 2013
Newell Rubbermaid  April 2011 - February 2012
Fairpoint Communications   November 2008 - March 2009
Multiple Clients  March 2004 - June 2008
Center for Effective Performance  February 1994 - June 2004
Marriott International  September 1984 - February 1994

Skills
Performance (Needs)..., Skills and Knowledge..., Job Aid Design and..., Course Design and..., Quality Assurance..., Course Evaluation and..., Instructional Design..., Content Strategist, Pilot Test..., Proposal Development..., Microsoft Office suite..., Microsoft Office, Training, Instructional Design, Coaching, Needs Analysis, E-Learning, Training Delivery, Curriculum Design, Employee Training, Analysis, Technical Writing, Software Documentation, SnagIt, ADDIE, Technical Training, Job Aids, PowerPoint, Instructor-led Training, Virtual Training, Technical Documentation, Adobe Acrobat, SharePoint, Adult Education, Visio, Content Development, Curriculum Development, Content Management, Instructional Technology, Adult Learning Theory, Blended Learning, CRM, Human Performance, Information Mapping, Performance Consulting, Performance Improvement, Organizational Learning, Learning Management, Leadership, Learning Management...

Education
Tallahassee Community College   1982 — 1983
Associate of Arts

George Mason University

Experience
FairPoint Communications   September 2014 - Present
FairPoint Communications   December 2012 - September 2014
FairPoint Communications   September 2010 - December 2012
FairPoint Communications   December 2009 - September 2010
BONNEY Staffing Center  October 2008 - December 2009

Skills
Financial Reporting, Accounting, Account Reconciliation, Invoicing, Accounts Payable, Accounts Receivable, Journal Entries, Variance Analysis, Financial Accounting, Spreadsheets, Bank Reconciliation, Financial Analysis, Balance, Oracle, Outlook, Bookkeeping, Financial Statements, Peachtree

Education
Eastern Maine Community College   1998 — 2000
Associates Degress, Business Management and Accounting

Experience
FairPoint Communications   January 2011 - Present
ARIAD Pharmaceuticals, Inc.   October 2008 - Present
Hologic, Inc.   October 2007 - Present
Edgewater Technology  May 2003 - Present
Wayne Wilson & Company   September 2002 - Present
Danville Regional Foundation  May 2010 - May 2015
Cytyc Corporation  July 2003 - October 2007
PC Connection, Inc.   January 1998 - September 2002
Deloitte & Touche LLP  1986 - August 1995

Skills
Go-to-market Strategy, Mergers, Valuation, Business Planning, Managerial Finance, Analysis, Business Strategy, Enterprise Software, Management, Operational Excellence, Mergers & Acquisitions, Finance, Program Management, Risk Management, Strategic Partnerships, ERP, Vendor Management, Board of Directors, Corporate Development, Corporate Governance, Auditing, Financial Services, Executive Management, IPO, Start-ups, Strategy, Venture Capital, Due Diligence, Acquisition Integration, Management Consulting

Education
National Association of Corporate Directors
Certificate of Director Education

UNC Kenan-Flagler Business School
MBA, Accounting & Finance

Duke University
BA, Political Science

Experience
FairPoint Communications   April 1998 - Present

Skills
Cisco Routers,..., Telephony, Ethernet, Switches, Computer Network...

Education
Colorado Technical University   2009 — 2010
Master of Science (M.S.), Management of Information Technology

Pace University-Pleasantville/Briarcliff Campus   2005 — 2008
Bachelor of Science (B.S.), Telecommunications

The University of New Mexico   1993 — 1996
Bachelor's Degree, University Studies

Experience
FairPoint Communications   June 2012 - Present
Central Vermont Public Service (now Green Mountain Power)   June 2006 - May 2012
Burlington Free Press  July 2003 - August 2005

Skills
Corporate Communications, Internal Communications, Media Relations, Social Media, Graphic Design, Web Analytics, Storytelling, Editing, Writing, Video Editing, Videographer, Marketing, Media Monitoring, Social Analytics, Press Releases, SEO, Strategic Public..., SharePoint, Adobe Creative Suite, Newsletters, Telecommunications, Public Relations, Journalism

Education
Kent State University   2013 — 2015
Master’s Degree, Journalism and Mass Communications with a concentration in Public Relations, 4.0 GPA

Saint Michael's College   2002 — 2006
Bachelor of Arts (B.A.), Journalism and Mass Communications

Dublin City University   2004 — 2004
Study Abroad

Experience
ROI Communications Corp   June 2014 - Present
AT&T  October 2012 - June 2014
Good Leads  April 2012 - October 2012
Earthlink Business  January 2012 - April 2012
FairPoint Communications   March 2009 - January 2012
Comcast  March 2007 - February 2008
InnSeason Resorts  May 2001 - January 2007

Skills
Account Management, Managed Services, MPLS, Solution Selling, Sales Management, Unified Communications, Direct Sales, Customer Satisfaction, Telecommunications, Cold Calling, VoIP, SIP Trunking, Sales, New Business Development, Sales Process, Contract Negotiation, Channel, B2B, Salesforce.com, Cloud Computing, Virtualization, Data Center, Sales Operations, Call Center, Team Leadership, Team Building, Negotiation, Selling, Customer Service, Marketing Strategy, Business Development, Strategic Planning, T1, Pricing, Co-location, Telephony, Internet Services, Marketing, IP PBX, IP, DSL, Customer Retention, Ethernet, Lead Generation, Strategic Partnerships, Management, SaaS, Call Centers

Education
Harvard University   2012 — 2015
Bachelor's degree, Economics

Southern New Hampshire University   2011 — 2012
Bachelor's degree, Economics and Finance

Experience
Currently looking  September 2011 - Present
FairPoint Communications   November 2007 - September 2011
Fairpoint  November 2007 - September 2011
Fairpoint Communications   November 2007 - September 2011
My Home Electrical Panel   2006 - 2006
Verizon Telecom  February 1999 - November 2002
Verizon  January 1999 - February 2001
Verizon  July 1999 - January 2000
Verizon  September 1997 - July 1999
Verizon  September 1997 - January 1999

Skills
Telecommunications, Switches, Network Operations, Call Center, WAN, Troubleshooting, Wireless, Telephony, PBX, Planning Board, Economic Development, Management, Technical Support, Unified Communications, Ethernet, MPLS, Vendor Management, Fiber Optics, Managed Services, DSL, Provisioning, Frame Relay, T1, Broadband, Data Center, ISDN, Wireless Networking, VPN, TCP/IP, Cabling, Networking, Customer Satisfaction, Project Management, Process Improvement, Operations Management, Security, Team Management, Network Administration, Product Management, Project Planning, Computer Network..., Call Centers, Network Design, LAN-WAN, Leadership, Avaya, Network Engineering, Cisco Technologies, SIP, Disaster Recovery

Education
Eastern Nazarene   1993 — 1994
Bachelor's Degree; Bachelor's; Bachelor's Degree, Business Administration; Business Administration

Eastern Nazarene   1992 — 1994
Bachelor of Science, Business Administration; Business Administration

Eastern Nazarene College   1992 — 1994
Bachelor's Degree, Bachelor of Science in Business Administration

Eastern Nazarene College   1992 — 1994
Bachelor of Science, Bachelor's Degree Major: Business Administration

Experience
FairPoint Communications   July 2010 - Present
New Hampshire Bureau of Emergency Communications   February 2007 - July 2010
New Hampshire Bureau of Emergency Communications   May 1995 - June 2007
White House Communications Agency  June 1992 - May 1995
United States Air Force  June 1986 - June 1992

Skills
VoIP, Telecommunications, Wireless, Switches, WAN, Troubleshooting, TCP/IP, Public Safety, Call Center, RFP, Telephony, Microsoft SQL Server, Windows Server, ESRI, Emergency Services, IP, E-911, Technical Support, Servers, Networking, Call Centers

Education
Southern New Hampshire University   2003 — 2007
Masters of Science, Information Technology

National-Louis University   1992 — 1995
Bachelor of Science, Management

Community College of the Air Force   1988 — 1990
Associate in Applied Science, Electronic Systems Technology

Experience
Retirement Clearinghouse  September 2013 - March 2014
U.S. National Whitewater Center   2007 - September 2013
FairPoint Communications   January 1999 - January 2007

Skills
Coaching, Recruiting, Customer Service, Leadership Development, Personnel Management, Human Resources, Event Planning, Training, Leadership, Team Building, Microsoft Office, Event Management, Social Media, Talent Acquisition, Fundraising, Public Speaking, Management, Employee Relations, Organizational..., Onboarding, Employee Benefits, Benefits Administration, Payroll, Deferred Compensation, Policy, Teamwork, Employee Handbooks, Administration, Job Descriptions, Outlook, COBRA, Employee Engagement, Nonprofits, Union, Workers Compensation, Employee Training, Compensation & Benefit

Education
Washington University in St. Louis   1989 — 1993
Bachelor's degree, Business, German, French, Universali cum Honore

EBS - European Business School Paris
Business Administration, International Marketing

Experience
FairPoint Communications   August 2012 - Present
FairPoint Communications   March 2011 - January 2013
Self Employed  January 2003 - April 2011
NTP Software  August 2010 - November 2010
Transparent Language  May 2009 - January 2010

Skills
Visual C#, MySQL, Software Engineering, Software Quality..., SharePoint, Data Analysis, Metasolv M6, Siebel 7.x, Telecommunications..., SQL, Windows, Windows 7, Troubleshooting, Oracle PL/SQL..., Microsoft SQL Server, PHP, LAMP, Unix Shell Scripting, Agile Testing, Visual C++, iOS development, Game Programming, Kenan BP, Lavastorm Analytics, Team Leadership, Hyper-V, VMware ESX, EMC Celerra, NetApp Filers, Capacity Management, Big Data, C#, Active Directory, Windows Server, Scrum

Education
Daniel Webster College   2001 — 2009
BS, Managment Information Systems

Cheshire High School   1997 — 2001

Experience
Raising Women's Voices   July 2015 - Present
AFFIRM: Gender, Diversity & Health at the LGBT Health Initiative   June 2014 - Present
Raising Women's Voices   May 2014 - February 2015
Center for HIV/AIDS Education Studies & Training (CHEST)   May 2014 - September 2014
OUTmedia   December 2010 - August 2013
SoHo OB/GYN   July 2009 - August 2013
FairPoint Communications   June 2008 - September 2008
Smith College  January 2007 - May 2008
Derek Fowles Photography   May 2007 - September 2007
Smith College  March 2005 - December 2006

Skills
Public Health, Research, Data Analysis, Survey Design, Qualitative Research, Quantitative Research, Project Management, Program Planning, Qualitative &..., Program Evaluation, Capacity Building, HIV Prevention, transgender health, LGBT health, Program Development, Social Justice, LGBT health policy, Sexuality Education, Reproductive Health, Blogging, Adobe Creative Suite, Social Media, Nonprofits, Community Outreach, Microsoft Office, LGBT rights, OS X, Public Speaking, Final Cut Pro, Windows, iLife, Linux, Mac OS X, Language Development, Workshop Facilitation, Leadership, Russian, Spanish, CBPR, SPSS, NVivo, Stata, Grant Writing, Editing, health education, Infectious Diseases, Adolescent Health, Harm Reduction, PowerPoint, Event Planning

Education
Columbia University Mailman School of Public Health   2013 — 2015
Master of Public Health (MPH), Heilbrunn Department of Population and Family Health

Smith College   2004 — 2008
Bachelor of Arts (B.A.), Double Major: History & Russian Civilizations

ACTR-ACCELS: Advanced Russian Language and Area Studies Program (RLASP) - КOPA центр   2006 — 2006
Program Completion, Russian Language and Literature

Experience
Thrive For Excellence   September 2014 - Present
Save Money Make Profits   April 2013 - August 2014
FairPoint Communications   June 2008 - May 2013
U.S. Coast Guard   November 2000 - April 2006

Skills
Renewable Energy, Sustainable Energy, Solar Energy, Customer Service, Networking, Customer Satisfaction, Telecommunications, Business Networking, Long-term Customer..., Network Marketing..., Leadership Development, Small Business Online..., Small Business Marketing, Helping Others Succeed, Online Social Networking, Maritime Law Enforcement, Parenting

Education
Community College of Rhode Island   1994 — 1997
Law Enforcement, Business Management, Computer Programing

The University of Tennessee at Chattanooga   1992 — 1993
Criminal Justice/Law Enforcement Administration

Warwick Veterans High School   1991 — 1995

Bishop Hendricken High School   1989 — 1992

Experience
Ericsson  April 2014 - Present
Yamin Consulting   May 2013 - April 2014
CornerStone Telephone Company  May 2003 - May 2013
Telcordia Technologies  July 2002 - May 2003
FairPoint Communications   September 1999 - November 2001
Telcordia Technologies  March 1998 - September 1999
AT&T  1996 - 1998
International Association for Product Development   1995 - 1996
University of Pennsylvania  March 1988 - July 1994
Frontier Communications  1987 - 1988

Skills
Operations Management, Channel Partners, Market Entry, Telecommunications, Cloud Computing, Solution Selling, VoIP, New Business Development, Strategic Planning, Product Management, Sales Management, SaaS, Account Management, Team Building, Direct Sales, Project Management, Start-ups, Marketing Automation, Content Development, Selling, Business Development, Strategic Partnerships, Cross-functional Team..., Sales Process, Strategy, Sales Operations, B2B, Sales

Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology   1994 — 1996
Master of Business Administration, Marketing - new product development

State University of New York College of Environmental Sciences and Forestry   1984 — 1987
Bachelor of Science (BSc), Environmental Studies and Urban Planning

Hudson Valley Community College

Experience
Telecom Transport Management  October 2013 - Present
Level 3 Communications  March 2006 - February 2011
Looking Glass Networks  March 2001 - August 2006
HarvardNet  February 2000 - March 2001
FairPoint Communications   September 1998 - February 2000
MFS Albany_WorldCom   May 1993 - September 1999

Skills
Network Operations, Team Building, Construction Management, Integration, Telecommunications, Fiber, DWDM, SDH, Ethernet, VoIP, Optical Fiber, Computer Network..., Co-location, Project Management, Fiber Optics, Leadership, Transmission, Operations Management, Vendor Management, Unified Communications, Troubleshooting, DSL, Telephony, Provisioning, Testing, Managed Services, Network Design, Routing, Program Management, LAN-WAN, Management, Networking, T1, MPLS, Data Center, IP, Wireless, System Deployment, Metro Ethernet, WAN, Broadband, Service Delivery, Network Engineering, Cabling, Switches, SIP, SIP Trunking, Product Management

Education
Drexel University
Business Administration and Management, General

Drexel University - College of Business and Administration
No, Business Administration

Experience
Richelson Consulting   June 2011 - Present
FairPoint Communications   October 2009 - February 2011
Martin Dawes Analytics   June 2009 - September 2009
Lavastorm  May 2003 - May 2007
Verizon  October 1973 - November 2002

Skills
Start-ups, Analysis, Forecasting, Budgets, Business Analysis, Project Management, Telecommunications, Financial Reporting, Strategic Planning, Data Analysis, Mergers & Acquisitions, Analytics, Project Planning, Accounting, Business Intelligence, Program Management, Vendor Management, Financial Analysis, Marketing, Business Development, Leadership, Management, Business Process, Mobile Devices, Budgeting, Project Managment, Planning, Excel, Process Improvement

Education
Northeastern University - Graduate School of Business Administration   1986 — 1987
MBA, Business

Colorado Women's College   1969 — 1973
Bachelor of Science (BS), Mathematics

Experience
The CORE Institute  July 2015 - Present
Dartmouth-Hitchcock  July 2010 - February 2015
Helzberg Diamonds  October 2010 - July 2011
Ann Taylor Factory Store  March 2010 - May 2010
FairPoint Communications   July 2008 - August 2009
Verizon  January 2006 - July 2008
Verizon New England   January 2006 - May 2008
Verizon Telecom  January 2005 - December 2005
Verizon Telecom  April 1996 - December 2004

Skills
Training, Call Center, Telecommunications, Management, Coaching, Sales, Customer Experience, Team Leadership, Telephone Skills, Leadership, Project Management, Customer Service, Networking, Staff Development, Business Analysis, Business Development, Team Building, Call Centers

Education
Emmanuel College   2006 — 2009
Bachelor of Science, Business Administration

Emmanuel College
Bachelor of Science, Business Administration

Experience
FairPoint Communications   October 2008 - Present

Skills
DSL, Telecommunications, Telephony, Optical Fiber, Ethernet, Metro Ethernet, Provisioning, Broadband, WAN, Adtran, IP, LAN-WAN, Co-location, Fiber Optics, Carrier Ethernet, ATM networks, Routers

Education
Fitchburg State College   1992 — 1995
Bachelor of Science (B.S.), Management Information Systems, Cum Laude

Mount Wachusett Community College   1990 — 1992
Associate of Science (A.S.), Computer Information Systems

Experience
Ultimate Software  May 2015 - Present
Apprenda Inc.  December 2013 - May 2015
Autotask  November 2007 - December 2013
TAG Solutions, LLC   September 2006 - November 2007
Rockefeller Institute of Government (SUNY)   February 2005 - August 2006
FairPoint Communications   May 2002 - January 2005

Skills
VPN, VoIP, Cloud Computing, VMware, Network Administration, Network Security, Disaster Recovery, Network Design, Servers, Troubleshooting, Security, CCNA, WAN, Technical Support, Networking, Routing, Citrix, Hardware, Linux

Education
Hudson Valley Community College
Network Information Technology

Experience
Comcast Business  September 2013 - April 2014
FairPoint Communications   September 2012 - February 2013
Verizon  January 2007 - July 2012
Verizon  January 2004 - December 2006
AT&T  January 1996 - December 2001
AT&T  January 1990 - December 1995

Skills
Strategic Market..., Prospecting /..., Planning and Positioning, Consultative Sales..., Role Model, Mentoring, Training, National and Large..., Forecasting, Project Management, Relationship Selling, SMB Sales, Team Building, Team Leadership, Sales, Market Analysis, Direct Sales, Strategy, Product Marketing, Sales Management, Managed Services, Customer Retention, Sales Process, Coaching, Solution Selling, Account Management, Selling, B2B, Call Centers, Unified Communications, Salesforce.com, Lead Generation, Sales Presentations, Telecommunications, Customer Satisfaction, Cold Calling, VoIP, Channel Partners, Co-location, Customer Experience

Education
Denison University

Phillips Andover Academy

Experience
Gaucher & Associates Inc.   April 2011 - Present
Time Warner Cable  September 2005 - April 2011
OTT Communications  August 2000 - September 2005
FairPoint Communications   August 1998 - August 2000
ComNav Engineering   April 1996 - June 1998

Skills
Team Building, Telecommunications, Cross-functional Team..., IP, Engineering, Wireless, VoIP, Broadband, Telephony, Troubleshooting, DWDM, SIP, Computer Network..., LAN-WAN, WAN, Ethernet, Switches, MPLS, Call Centers, Managed Services, Optical Fiber, System Deployment, Vendor Management, Fiber Optics, Network Engineering, Data Center, Network Design, SDH, TCP/IP, Network Architecture, Cisco Technologies, Wireless Networking, Cabling, Routers, Routing, PMP, Networking, Unified Communications, ATM networks, T1, IPTV, Frame Relay, DSL, Project Management

Education
Grantham University   2008 — 2010

University of Southern Maine   1994 — 1997

Experience
CornerStone Telephone  January 2002 - Present
FairPoint Communications   March 1997 - November 2000
Taconic Telephone   September 1989 - February 1997
RCI Corp   1985 - 1989

Skills
Sales, Mergers, Wireless, Cloud Computing, B2B, Network Design, Data Center, Computer Network..., Online Advertising, MPLS, Network Engineering

Education
State University of New York College at Brockport   1976 — 1979
Physical Education/Business

Excelsior College
BS, Business

Experience
Dialog Telecommunications  February 2002 - Present
FairPoint Communications   April 1999 - June 2001
CruisePhone Inc.   June 1990 - April 1999

Skills
Strategic Planning, New Business Development, Sales, Telecommunications, Management, Account Management, Business Development, Networking, Budgets, Team Leadership, VoIP, Managed Services, Wireless, Customer Service, Strategic Partnerships, Broadband, Sales Management, Team Building, Solution Selling, Public Speaking

Education
Florida Southern College
Bachelor's Degree

Experience
AT & T  February 2014 - Present
FairPoint Communications   March 2014 - January 2015
World Food Association Organization S.A., Inc.   December 2007 - September 2014
Morgan Stanley  January 2014 - July 2014
Calance  January 2013 - February 2014
Pyrasquare Consulting   February 2012 - December 2013
Edelman  August 2011 - September 2011
Regeneron Pharmaceuticals, Inc.   February 2011 - May 2011

Skills
Software Engineering, Network Operations..., CompTIA A+ Certification, Network + Certified, CCNA, BICSI, ATT Certified Supplier..., ATM networks, Fiber Optic Technology, Fiber Switches, BDFB- Central Office..., Network Topology, POTS, Satellite Communications, Cable Television

Education
University of Phoenix   2010 — 2012
Bachelor’s Degree, Computer Software Engineering, 3.9

Florida State University   2004 — 2006
Master of Business Administration (M.B.A.), Business, 3.9

Grand Canyon University   2002 — 2004
Bachelor of Science (B.S.), Christian Studies

Experience
FairPoint Communications   May 2013 - Present
FairPoint Communications   October 2008 - May 2013
East Coast Flooring Inc   November 2003 - 2008
Verizon  July 1995 - November 1997

Skills
System Administration, Troubleshooting, Process Improvement, Cross-functional Team..., SDLC, Project Management, Telecommunications, Oracle, Data Center, Management, Software Documentation, Technical Support, Project Planning, SQL, Business Process..., Software Development, Databases, Operations Management, Team Management, Vendor Management, Access

Education
Emmanuel College
BS, Business

Rivier College
MBA, Business

Experience
Saratoga Business Journal   May 2013 - Present
Glens Falls Business Journal   July 2013 - Present
Hoochie Poochies   September 2012 - January 2013
Fresh and Co. Salon and Spa   June 2012 - November 2012
Mannix Marketing  February 2006 - July 2010
Ruby Tuesday  2003 - 2005
Friendly Ice Cream Corporation  2003 - 2003
FairPoint Communications   2000 - 2003

Skills
Customer Service, Social Networking, Troubleshooting, Office Administration, QuickBooks, Facebook, Social Media Marketing, MovableType, Customer Support, Dog Grooming, Problem Solving, Help Desk Support, Microsoft Office, Photoshop, Dreamweaver, Sales, Administrative..., Google Analytics, WordPress

Education
Hudson Valley Community College   2001 — 2003
Liberal Arts

Hudson Valley Community College   2001 — 2003

Experience
T-Mobile  February 2012 - Present
FairPoint Communications   November 2008 - February 2012
Sony Pictures Entertainment  May 2006 - July 2008
BellSouth  February 2006 - May 2006
RSM McGladrey Employer Services  April 2005 - February 2006
Ceridian  2003 - 2005

Skills
SQL, Scripting, Relational Databases, PL/SQL, Business Intelligence, XML, Databases, Integration, Siebel, ETL, RUP Methodologies, VBA, Quality Center, UCM, Oracle CRM, Java, Metasolv M6, CTP, PHP, BIM, Testing, Java Enterprise Edition, Salesforce.com..., Wireless

Education
Georgia Southern University   1999 — 2003
BS, Computer Science

Experience
Coastal Cloud  December 2013 - Present
On Sabbatical  November 2012 - November 2013
Graphene   February 2012 - December 2012
FairPoint Communications   February 2012 - November 2012
Capgemini  January 2005 - January 2012
Cox Communications  June 2011 - July 2011
Cox Communications  January 2011 - April 2011
FairPoint Communications   January 2010 - December 2010
Capgemini - US Telecommunications Provider   February 2009 - December 2009
FairPoint Communications   January 2007 - January 2009

Skills
CRM, Project Management, Integration, Strategic Planning, Business Intelligence, Requirements Analysis, SDLC, Strategy, Management Consulting, Project Portfolio..., Governance, Telecommunications, Process Optimization, Business Process..., Enterprise Software, Customer Experience..., Cloud Computing, Enterprise Architecture, Customer Service, SaaS, Salesforce.com, Business Process, Business Analysis

Education
Georgia Institute of Technology   1999 — 2004
Management, Information Technology

Experience
SunTrust  November 2014 - Present
Georgia State Defense Force  2004 - Present
Numerex Corp.  2006 - November 2014
BellSouth  2005 - 2006
The Home Depot  2002 - 2005
FairPoint Communications   1999 - 2002
MCI  1997 - 1999

Skills
Business Transactions, Contract Negotiation, Regulatory Affairs, Regulatory Submissions, Governance, Government Contracting, Litigation Management, Information Security, ISO 27001, Telecommunications, Wireless, M2M, Security, Start-ups, Business Development, Mergers, Military Experience, Leadership, Team Building, Strategic Planning, Search & Rescue, Political Campaigns, Project Planning, Mergers & Acquisitions, Corporate Law, Risk Management, Licensing, Policy, Commercial Litigation, Strategy, Privacy Law, Military, Management, Intellectual Property

Education
Duke University
B.A., Liberal Arts

University of Denver - Sturm College of Law
J.D., Law

Experience
Fremont County, Idaho  January 2007 - Present
Fairpoint Communications   April 2005 - January 2007
Vanity  April 2001 - April 2005

Skills
Customer Service..., Computers, Management, Data Entry, Retail Sales, Phlebotomy

Education
Idaho State University   2013 — 2018
Bachelor of Applied Science (BASc), Registered Nursing/Registered Nurse, Jr.

Eastern Idaho Technical College   2011 — 2015
Still in progress, Practical Nursing, Vocational Nursing and Nursing Assistants

University of Idaho   1995 — 1996
General, General Studies

Experience
EYP Architecture & Engineering  September 2012 - Present
New Lebanon Central School   March 2007 - September 2012
AMRI  2001 - 2007
FairPoint Communications   2000 - 2001

Skills
Outlook, Inventory Management, Word, Excel, Problem Solving, Customer Service, Microsoft Office, Customer Relations, Scheduling, Event Planning, Process Scheduler, System Administration, Microsoft Excel, Supervisory Skills, Project Planning, Microsoft Word, Budgets, Software Documentation, PowerPoint, Submittals

Education
Columbia Greene Community College   1993 — 1995

Columbia-Greene Community College

Experience
Raytheon  July 2009 - Present
FairPoint Communications   2008 - 2009
autodesk  May 1999 - June 2008

Skills
ETL, Data Warehousing, Requirements Analysis, Business Intelligence, Informatica, Data Modeling, Integration, Oracle, PL/SQL, Agile Methodologies, Database Design, SDLC

Education
Fitchburg State University   1986 — 1989

Experience
At Home Mom  March 2003 - Present
Food & Drink Acquisitions   2003 - 2013
LHWH Advertising   May 2001 - December 2003
FairPoint Communications   September 1997 - October 2001

Skills
Teaching, Microsoft Office, Customer Service, Public Speaking, Microsoft Word, PowerPoint, Research, Microsoft Excel, Cpr Certified, Community Outreach, Nonprofits, Tutoring

Education
Western Carolina University   1990 — 1994
Bachelor's degree, Communication and Media Studies, minor Criminal Justice

Columbia College (SC)   1990 — 1991

Experience
FairPoint Communications   2009 - 2012
Sun Microsystems  1986 - 2001

Skills
Troubleshooting, Cisco Technologies, Cross-functional Team..., Active Directory, Vendor Management

Education
Daniel Webster College   1979 — 1982
BS, Aviation Management

Experience
FairPoint Communications   June 2014 - Present
FairPoint Communications   February 2012 - Present
FairPoint Communications   November 2004 - March 2012
FairPoint Communications   March 1999 - November 2004
FairPoint Communications   June 1998 - March 1999

Skills
Firewalls, Cisco, WAN, DNS, Unix, VPN, Network Design, BGP, Routing, VoIP, Troubleshooting, Telecommunications, Switches, Problem Solving, IOS-XR, Network Security, Network Architecture, Network Engineering, Adtran, Networking, Technical Support, IP, MPLS, TCP/IP, DSL, Routers, Juniper, LAN-WAN, SIP, SIP Trunking, Session Border..., Metaswitch, Infoblox, Cisco Technologies, T1, Telephony, Frame Relay, Computer Network..., Ethernet, Metro Ethernet, OSPF, Broadband, Carrier Ethernet

Education
University at Albany, SUNY   1997 — 1998

Hudson Valley Community College   1994 — 1997

Cisco IOS-XR

Experience
Contois School Of Music   November 2014 - Present
Musician  September 1988 - Present
FairPoint Communications   December 1999 - July 2015
Advance Music   April 2007 - September 2011

Skills
Band, Saxophone, Songwriting, Guitarist, Singing, Recording, Composition, Customer Service, Microsoft Office, Guitar, Studio Recording, Music Production, Copywriting, Music, Music Industry, Sales, Audio Engineering, Coaching, Teaching, Online Advertising, Sound, Call Center, Bass Guitar, Music Theory, Music Publishing, Music Education, Radio, Performing, Live Sound, Improvisation, Musical Theatre, Performing Arts, Rock, Jazz, Bass, Acting, Blues, Vocals, Stage, Vocal, Chamber Music, Songs, Percussion, Concerts, Drums, Piano, Audio Editing, Pro Tools, Vocalist, Call Centers

Education
Hartwick College   1988 — 1992
BA, Music Performance

Experience
Amerigroup  June 2015 - Present
MVP Health Care  March 2011 - June 2015
MVP Health Care  July 2008 - March 2011
Aon  May 2006 - July 2008
JLT Services Corporation  August 2002 - May 2006
FairPoint Communications   1999 - 2002
Cohoes Savings Bank  1994 - 2000

Skills
Process Improvement, Insurance, Medicare, Auditing, Claim, Health Insurance, Visio

Education
Hudson Valley Community College
Associates, Accounting

Experience
Time Warner Cable  September 2012 - Present
Acclaim Systems, Inc.   September 2009 - August 2012
Level 3 Communications  May 2006 - January 2009
TelCove  2004 - 2006
Adelphia Business Solutions (ABS)   2001 - 2004
FairPoint Communications   2000 - 2001
Adelphia Business Solutions  1998 - 2000
Hyperion Telecommunications   1995 - 1997
Hyperion Telecommunications   1993 - 1996
Metropolitan Fiber Systems  1989 - 1993

Skills
Telecommunications, Network Design, Project Management, Optical Fiber, Vendor Management, Program Management, Data Center, Integration, Wireless, Fiber Optics, Visio, IP, VoIP, Management, Networking, Switches

Education
Community College of Allegheny County   1992 — 1993
Electronics Engineering

Experience
CenturyLink  February 2015 - Present
FairPoint Communications   October 2014 - February 2015
AT&T  May 2012 - October 2014
Ericsson  August 2013 - March 2014
aim technical consultants  October 2008 - July 2011
ATT  2008 - July 2011

Skills
UMTS, GSM, CDMA, WCDMA, LTE, 3G, RF, T1, SS7, Wireless, Network Operations, Transmission, OSS, Network Design, Network Engineering, IP, Telecommunications, Switches, TCP/IP, Routers, Optimization, Troubleshooting, Mobile, Vendor Management, Testing, Integration, Engineering, RNC, Vendor Relations, EVDO, Quality Assurance, Visio, Microwave, SDH, RAN, DWDM, Windows, Visual Basic, NSN, Core Network, TDMA, Backhaul, PDH, Lucent, UTRAN, EDGE, 2G, BSS, GPRS, Fiber

Education
Strayer University (VA)   1994 — 1996
Associate of Science (A.S.), Computer Systems Networking and Telecommunications

Florida Agricultural and Mechanical University   1982 — 1986
eet, electronics

Experience
IDEXX Laboratories  April 2013 - Present
Gum Spirits Productions   May 2011 - Present
Midcoast Dance Academy   September 2010 - Present
Maine Businesses for Sustainability   October 2009 - Present
IDEXX Laboratories  September 2011 - April 2013
Studio for the Living Arts   October 2009 - June 2012
FairPoint Communications   May 2008 - August 2010
IDEXX Laboratories  September 2007 - May 2008
Pierce Promotions  March 2005 - August 2007

Skills
Social Media Marketing, Integrated Marketing, Management, Relationship Marketing, Budgets, Marketing Communications, Creative Strategy, Strategic Planning, Marketing Strategy, Project Management, Social Media, Account Management, Trade Shows, Strategy

Education
Goucher College   2000 — 2004
BA, Psychology

Edward Little High School

Edward Little High School

Experience
Shurtape Technologies, LLC  May 2011 - Present
CapTrust Financial Advisors  January 2003 - Present
FairPoint Communications   March 2008 - April 2011
Draka Holding N.V   November 2007 - March 2008
Draka Comteq B.V.,   April 2005 - November 2007
Lightolier  April 2004 - March 2005
Corning Cable Systems  January 2000 - January 2002
Siecor Corporation  January 1999 - January 2000

Skills
Microsoft Office, Talent Management, Team Building, Deferred Compensation, Employee Relations, Human Resources, Recruiting, HRIS, Strategic Planning, Mergers, Employee Benefits, Strategy, Change Management, Succession Planning, Mergers & Acquisitions, Business Development, Sales

Education
Cornell University   1976 — 1979
MILR, Human Resources & Industrial Relations

Providence College   1972 — 1976
B.A, Economics

Experience
ePlus inc.  June 2014 - Present
ePlus inc.  December 2010 - June 2014
FairPoint Communications   August 2010 - December 2010
State of New Hampshire  December 2007 - August 2010
Honeywell Process Solutions  December 2006 - December 2007
NSPI  October 2005 - December 2006

Skills
IT Management, Cisco Technologies, Data Center, VMware, Virtualization, Network Design, CCNA, Network Security, Active Directory, Citrix, Routers, Disaster Recovery, Security, VoIP, Routing, Firewalls, VMware ESX, Network Administration, Switches, Storage, Wireless, MPLS, Networking, Software Installation, NetApp, HP, Cisco IOS, VPN, CCIE, WAN

Education
Franklin Pierce University   2002 — 2004
BS, Computer Science

NHTI, Concord's Community College   2000 — 2002
AS, Computer Information Systems

Experience
MEI Systems Integrators   August 2013 - Present
Vermont Cedar Products   January 2006 - Present
GAW High Speed Internet   October 2011 - September 2014
FairPoint Communications   January 2009 - October 2011

Skills
Salesforce.com, Customer Service, Microsoft Office, Strategic Planning, E-commerce, Customer Satisfaction, Fiber Optics, Wireless Networking, Account Management, Team Building, Networking, Troubleshooting

Education
Community College of Vermont
Associate's degree

Johnson State College
Associate's degree

Experience
FairPoint Communications   August 2008 - Present
Verizon  February 2002 - June 2008
Verizon  November 2000 - January 2002
Bell Atlantic  January 1999 - October 2000
Bell Atlantic  July 1996 - December 1998
NYNEX  July 1992 - June 1996

Skills
Product Management, Product Development, CRM, Management, Leadership, Training, Cross-functional..., Forecasting, Vendor Management, VoIP, Customer Service, Cross-functional Team..., Broadband, Strategic Planning, Project Management, Revenue Assurance, Managed Services, Telecommunications, Contract Negotiation, Analysis, Wireless, Program Management, SQL, Marketing Communications, Regulatory Affairs

Education
The George Washington University - School of Business   2002 — 2007
M.S., Project Management

Fordham University - Graduate School of Business Administration
M.B.A., Management / Marketing

St. Thomas Aquinas College
B.S., Social Sciences

University of Notre Dame   2012 — 2013
Master's Certificate, Executive Leadership

University of San Francisco   2012 — 2012
Master's Certificate, Inernet Marketing

The George Washington University - School of Business
Master's Certificate, Project Management

NYNEX Marketing Institute
Certified Market Manager, Marketing

New York State - Department of Education
Permanent Teacher Certificate, Social Studies - 7-12

Experience
FairPoint Communications   January 2014 - Present
FairPoint Communications   June 2013 - January 2014
FairPoint Communications   November 2008 - October 2012
Partners HealthCare  June 2001 - October 2008
Fidelity Investments  October 1996 - October 2000
Putnam Investments  October 1992 - March 1996
CSC  June 1985 - June 1992

Skills
Unix, Solaris, Disaster Recovery, Integration, Data Center, Telecommunications, Troubleshooting, TCP/IP, Vendor Management, System Administration, Infrastructure, Cisco Technologies, SAN, Technical Support, Servers, VMware, Cloud Computing, Virtualization, Switches, Windows Server, Storage, IT Operations, Enterprise Software, Microsoft Exchange

Education
George Mason University   1980 — 1985
BS, Information Systems

George Mason University

Experience
FairPoint Communications   January 2008 - Present
Verizon  July 1985 - December 2007

Education
Northeastern University   1981 — 1982
MS/MBA, Accounting

College of the Holy Cross   1975 — 1979
BA, Economics

Experience
NCI Information Systems  November 2009 - Present
FairPoint Communications   2008 - 2009
Verizon  2008 - 2008
Verizon Wireless  2007 - 2008
Verizon  2003 - 2007
Verizon Enterprise Solutions  January 1999 - January 2003
Verizon  January 1996 - January 1999

Skills
Program Management, Call Center, Managed Services, Process Improvement, Telecommunications, VoIP, Vendor Management, Project Management, Project Planning, Account Management, Wireless, Call Centers, Integration, PMP, Networking, Security, Data Center

Education
Emmanuel College
Master of Science, Management

Emmanuel College
Bachelors, Business Administration

Experience
TBK Green Energy Consulants   June 2013 - Present
FairPoint Communications   September 2008 - December 2012
Nortel Networks  May 2004 - September 2008
Nortel  1994 - 2007

Skills
Ethernet, IP, VPN Technolgies, SSL VPN, Statefull Firewalls, OSPF, Raduis Authentication, LDAP Authentication, Metesolve, DSLAM, ATM networks, Metro Ethernet, Frame Relay, Load Balancing, MPLS, Cisco Technologies, Network Engineering, Networking, QoS, SNMP, TCP/IP

Education
Colorado Technical University   2009 — 2014
Bachelor of Science (BS), System, Networking, and LAN/WAN Management/Manager, 3.0

Experience
Windstream  April 2015 - Present
FairPoint Communications   December 2014 - February 2015
Ericsson  September 2014 - November 2014
AT&T Mobility  March 2014 - August 2014
Bank of America  October 2012 - February 2014
Verizon Wireless  July 2005 - July 2011
Verizon Wireless  April 2000 - July 2005

Skills
GSM, CDMA, LTE, BMC Remedy, SIP, Ethernet, VoIP, SMS, Switches, Provisioning, Mobile Devices, Routers, EVDO, Unix, TCP/IP, MPLS

Education
Georgia Piedmont Technical College   2013 — 2014
Computer Systems Networking and Telecommunications

Georgia State University   1994 — 1999
Bachelors, Business Administration

Lithonia High School   1991 — 1994

Experience
FairPoint Communications   February 2015 - Present
FairPoint Communications   January 2009 - February 2015
Verizon  July 2000 - January 2009
Bell of Pennsylvania  September 1996 - July 2000
East Stroudsburg Area School District  September 1982 - June 1986

Skills
Telecommunications, Training, Call Centers, Team Leadership, Analysis, Testing, Databases, Management, Sales, Customer Satisfaction, Project Management, VoIP, Managed Services, Telephony, Wireless, IP, Vendor Management, MPLS, Solution Selling, Direct Sales, Customer-focused Service, Customer Service..., Employee Training, Training Delivery, Siebel, Kenan FX, MetaSolv, Citrix, Quality Assurance, Customer Escalation..., Conflict Resolution

Education
East Stroudsburg University of Pennsylvania   1980 — 1981
Master's degree, Reading Specialists

East Stroudsburg University
Masters of Science Degree; Bachelor of Arts Degree, Elementary Education

Experience
FairPoint Communications   January 2009 - Present
Verizon Agent   January 1999 - December 2008
Frontier Communications  May 1990 - December 1998

Skills
Telecommunications..., Telecommunications..., Public Speaking, Corporate Training, Telecommunications

Education
Southern New Hampshire University
MBA candidate, Business, Management, Marketing, and Related Support Services

St. John's University, New York
Bachelor of Science, Business/Corporate Communications, cum laude

Hofstra University
Mass Communication/Media Studies

Experience
Currently Retired  August 2010 - Present
FairPoint Communications   July 2009 - August 2010
Duke Energy Corporation  November 2003 - June 2009

Skills
Finance, Leadership, Accounting, Utility Regulation

Education
UNC Charlotte   1975 — 1977
Master's degree, Business Administration and Management, General

Furman University   1969 — 1973
Bachelor's degree, Business Administration and Management, General

Experience
GlobalLogic  June 2014 - Present
NTT Data Corporation  September 2013 - Present
Fairpoint Communications   March 2011 - July 2013
State of New Hampshire  March 2006 - August 2008
Wachovia Bank  August 2004 - March 2006

Skills
Oracle 9i/10G/11G, Oracle PL/SQL..., Database Design, Data Warehousing, Database Administration, Oracle Discoverer, Control-M, Unix Shell Scripting, Informatica, Cognos, ASP.NET, VB.NET, c#, PowerBuilder, Technical Writing, Software Development, Technical Leadership, Data Mining, Physical Data Modeling, Military Experience, SQL, CA Harvest, Shell Scripting

Education
Franklin Pierce College   1998 — 2003
Bachelor's degree, Computer Science, 3.4

Experience
CSI Group of Companies, Inc.   Processing AnalystRetirement Alliance, Inc.February 2012 - February 2014
FairPoint Communications   October 2008 - December 2011
Benefit Strategies  March 2003 - March 2008
R.E. Pinard & Company   September 2000 - January 2003

Skills
Payroll, Accounts Payable, Accounts Receivable, Accounting, Financial Reporting, Auditing

Education
New Hampshire Technical Institute   2001 — 2002
Accounting

Eastern Nazarene College
Psychology

Experience
FairPoint Communications   January 2014 - Present
FairPoint Communications   2009 - December 2013
FairPoint Communications   2004 - 2009

Skills
Telecommunications, Wireless, IP, Fiber Optics, MPLS, Troubleshooting, Computer Network..., T1, Network Design

Education
University of Phoenix   2010 — 2016
Master's degree, Information Technology

Vermont Technical College   2006 — 2010
Associate of Science (A.S.), Telecommunications Technology/Technician

Fitchburg State University   1996 — 2000
Bachelor of Science (B.S.), Business Administration and Management, General