AAA Allied Group
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AAA Allied Group Employees
AAA Allied Group May 2014 - Present
AAA Allied Group July 2011 - Present
AAA Allied Group July 2000 - August 2011
Skills
Customer Service, Customer Satisfaction, Team Building, Leadership, Process Improvement, Account Management, Sales Management, Operations Management, Strategic Planning, Automotive, Call Center, Call Centers, Budgets, New Business Development, Management, Outlook, Microsoft Excel, Training, Customer Retention, Insurance, Product Development, Coaching, Event Management, Microsoft Word, Project Management, Marketing, Microsoft Office
Education
Thomas More College
BBA, Finance, General
University of Kentucky
Political Science and Government
SEI - Phoenix, LLC, A Systems Evolution, Inc May 2014 - Present
SEI - Cincinnati, LLC, a Systems Evolution, Inc. December 2011 - Present
Centric Consulting September 2011 - December 2011
GAFRI June 2009 - September 2011
AAA Allied Group June 2006 - June 2009
The Auto Club Group 2003 - 2006
The Auto Club Group March 2000 - June 2003
Skills
Program Management, Business Analysis, Business Process..., SDLC, Process Improvement, Agile Project Management, Agile Methodologies, Data Analysis, Operations Management, Sales Management, Sales Operations, Marketing Strategy, Relational Databases, Project Planning, SharePoint, Data Warehousing, SQL, Project Management, Strategy, Scrum, Vendor Management, Business Process, Visio, Business Requirements, Management Consulting, Systems Analysis, Consulting, Project Delivery, Business Intelligence, Risk Management, Requirements Gathering, Integration
Education
Thomas More College 2006 — 2010
BS, Business Administration
ZeroChaos (Uber Support) September 2014 - Present
Kelly Services October 2013 - Present
Lionbridge 2012 - 2013
Omni Eye Specialists - Maryland 2010 - 2012
FactSet Research Systems 2009 - 2010
Delta Air Lines 2007 - 2008
AAA Allied Group 2004 - 2007
Comair 2002 - 2004
Skills
Healthcare, Administrative..., Healthcare Management, Data Entry, Strategic Communications, Social Media, Technology Software, Microsoft Office, Training, Medical Records, Development Coordination, Records Management, Editing/Transcription, Writing, Ordering Office Supplies, Sales, Reports, Proofreading, Healthcare Information..., Customer Service, Software, Ophthalmic Medical..., NextGen, Marketing, Technology, Solution Development, Troubleshooting, Creative Strategy, Windows, Search Engine Ranking, Call Center, Research Information, Complaint Resolution, Clerical, Call Centers, Creative Writing, Research, Transcription, Public Speaking, Complaint Management, Administrative...
Education
Northern Kentucky University 1998 — 2003
Liberal Arts, Theater Arts
AAA Allied Group April 2013 - Present
Larry C. Gray Insurance Inc. January 2011 - April 2013
Talent Revolution March 2012 - July 2012
Mia's Restaurant June 2008 - November 2010
Buffalo Wild Wings June 2005 - September 2010
Skills
Sales, Customer Service, Team Building, Marketing, Leadership, Management, Training, Social Media, Customer Satisfaction, Social Networking, Microsoft Office, Account Management, Recruiting, Coaching, Negotiation, Time Management, Social Media Marketing, Leadership Development, Microsoft Excel, Customer Retention, Problem Solving, Building Relationships, Public Speaking, Business Networking, Public Relations, Restaurants, Blogging, Employee Relations, Property & Casualty..., Product Development, Research, Networking
Education
University of Kentucky 2003 — 2008
Universidad Internacional Menéndez Pelayo 2008 — 2008
St. Xavier High School
Citi April 2014 - December 2014
Village Life Outreach Project, Inc June 2014 - September 2014
University of Kentucky August 2010 - December 2013
AAA Allied Group December 2011 - May 2013
Skills
Event Planning, Research, Public Speaking, Microsoft Office, PowerPoint, Social Media, Microsoft Word, Customer Service, Social Networking, Editing, International Relations
Education
Northern Kentucky University 2015 — 2016
MBI, Business Informatics
University of Kentucky 2010 — 2013
Bachelor of Arts (BA), International Relations and Affairs
Wurth Electronics January 2015 - Present
Saxbys Coffee December 2013 - Present
Crowne Plaza May 2010 - Present
Belmont Catering 2009 - Present
Routsong Funeral Home & Cremation Services 2009 - Present
Beckett Bartending Services January 2008 - Present
AAA Allied Group January 2012 - May 2013
AAA Miami Valley July 2003 - December 2012
AAA Miami Valley July 1999 - July 2003
AAA Miami Valley July 1991 - June 1997
Skills
Program Management, Analytics, Customer Service, Email Marketing, E-commerce, Web Analytics, Marketing, Digital Marketing, Marketing Strategy, SEM, Interactive Marketing, Google Analytics, Outlook, Customer Engagement, Customer Retention, Social Skills, Travel Management, Travel, Business Travel, Travel Planning, Leisure Travel, Travel Arrangements, Sales, Tourism, Database Marketing, Management, Social Media Marketing, Social Networking, Digital Media, Microsoft Office, Partnership Marketing, Microsoft Excel, Microsoft Word, Operations Management, Event Management, Fundraising, Member Relations, Membership Development, Account Management, Hotels, Cruises, Project Management, Written & Oral..., Customer Experience, Integrated Marketing, Event Planning, Negotiation, Team Building, Strategy, Training
Education
Sinclair Community College
Delta-T Group September 2014 - Present
TPC River Highlands September 2014 - Present
AAA Allied Group June 2012 - June 2014
Family, Friends & Neighbors 2002 - 2013
Nini's Bistro/ Nini's Trattoria November 2011 - March 2012
Shuttle Meadow Country Club May 2008 - September 2011
Skills
Human Resources, Recruiting, Employee Wellness, Applicant Tracking..., Quality writing and..., Absorbs Training Quickly, Detail Oriented, Creating new ideas, Imagining new solutions, Developing a climate of..., Computer Skills in..., Editing, Employee Benefits, Onboarding, Customer Service, Customer Retention
Education
Southern Connecticut State University 2007 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
Berlin High School
Consolidated Grain & Barge August 2013 - February 2015
CGB Enterprises June 2012 - August 2013
AAA Allied Group September 2008 - July 2011
Lyvers Farms May 2001 - August 2008
Skills
Lean Six Sigma..., Sales Management, Process Improvement, Management, Customer Satisfaction, Operations Management
Education
University of Kentucky 2011 — 2012
Master, Business Administration
University of Kentucky 2007 — 2011
Bachelor of Science, Accounting
AAA Allied Group May 2011 - Present
AAA Miami Valley May 2010 - May 2011
AAA Miami Valley December 2005 - May 2010
Skills
Data Analysis, Microsoft Excel, Report Writing, Crystal Reports, Aqua Data, Tableau, Pivot Tables, PowerPoint, Microsoft Publisher, Photoshop Elements
Education
Sinclair Community College 2003 — 2006
Associate of Arts and Sciences (AAS), Tourism and Travel Services Marketing Operations
AAA Allied Group August 2013 - Present
AAA Allied Group May 2011 - August 2013
Purcell Marian High School August 2011 - May 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, HTML, Budgets, Editing, Facebook, Instagram, Twitter, Pinterest, Text Messaging, TRAMS, Great Plains Software, POS, Touchpoints, Blackboard, Presentations, Team Leadership, Works well in a team, Communication Skills, Spreadsheets, Accounting, Accounts Payable, Financial Accounting, Accounts Receivable, Operating Budgets, Deposits, Cost Accounting, Expense Reports
Education
Northern Kentucky University 2009 — 2014
Bachelor of Business Administration (BBA), Accounting, 3.612
Purcell Marian High School 2005 — 2009
Cruise Planners September 2008 - Present
Cruise.com May 2005 - August 2008
Liberty Travel August 2004 - May 2005
AAA Allied Group January 1999 - September 2003
Delta Air Lines September 1994 - September 1995
Skills
Tourism, Travel Management, Leisure Travel, Hotels, Cruises, Travel Planning, Hospitality, Business Travel, Event Management, Leisure
Education
University of Cincinnati 2000 — 2002
Tristate Travel School 1998 — 1999
Certificate, Travel & Tourism
Great American Insurance April 2013 - Present
LexisNexis February 2011 - April 2013
LexisNexis October 2009 - February 2011
Strata-G Communications January 2008 - October 2009
AAA Allied Group 2005 - 2007
Skills
HTML, User Experience, Information Architecture, User-centered Design, Usability Testing, Usability, CSS, User Interface, User Interface Design, Interaction Design, Agile Methodologies, User Experience Design, Heuristic Evaluation, User Research, Web Design
Education
University of Cincinnati College of Business 1997 — 1998
B.B.A, Information Systems
University of Cincinnati 1991 — 1995
B.A, Economics
AAA Allied Group 2005 - Present
Casco Indemnity Company 1995 - 2004
Acadia Insurance 1992 - 1995
Skills
Insurance, Term Life Insurance, Team Building, Sales Management, Underwriting, Customer Service, General Insurance, Commercial Insurance, Property & Casualty..., Liability, Umbrella Insurance, Casualty, Casualty Insurance, Sales, Call Centers, Health Insurance, Life Insurance
Education
University of Rhode Island
Master of Business Administration (MBA), Finance, General
AAA Allied Group May 2010 - Present
Education
University of Kentucky 2005 — 2010
Bachelor of Arts (BA), Psychology
Kroger Personal Finance April 2013 - Present
Kroger May 2010 - April 2013
The Kroger Company June 2001 - May 2010
AAA Allied Group December 1995 - December 2000
Skills
Retail, Business Development, Inventory Management, Merchandising, Store Management, Sales, Pricing, Forecasting, Team Building, Customer Service, Sales Management, Inventory Control, Leadership, Management, Cross-functional Team..., Customer Satisfaction, Strategic Planning, Budgets, Team Leadership, Marketing, Account Management, Microsoft Excel, Purchasing, Marketing Strategy
Education
Xavier University 2005 — 2007
MBA, Business Administration
University of Kentucky 1994 — 2000
Bachelor, Management
AAA Allied Group December 2014 - Present
MCCLINON,LLC January 2010 - Present
Cyberonics 2014 - 2015
McGraw-Hill Construction April 2005 - December 2009
Cincinnati Children's Hospital Medical Center September 2000 - September 2004
Skills
Leadership, Access, Public Speaking, Strategic Planning, SQL, Web Design, SEO, Java, Microsoft Office, Databases, Training, JavaScript, Microsoft Excel, Marketing, Visual Basic, E-commerce, Management, Project Management, Customer Service, Visual C#, Linux, Visual C++, Team Leadership, Microsoft Word, PHP, Editing, Analysis, Software Development, WordPress, HTML, Computer Hardware, Leadership Development, Technical Writing, Creative Writing, Bootstrap, Adobe Design Programs, adobe dreamweaver, Prezi, Social Media Marketing
Education
DeVry University 2010 — 2013
Bachelors, Internet Security
University of Cincinnati 1980 — 1985
BS, Personnel and Industrial Relations
ITT Technical Institute 2007 — 2009
Associate of Applied Science, Computer and Information Sciences and Support Services
Walnut Hills High School 1974 — 1980
Diploma, College Prep
AAA Allied Group November 2014 - Present
CareSource Management Group August 2013 - November 2013
JEB Enterprises June 1989 - January 2010
Skills
Training, Team Building, Leadership, Recruiting, Marketing Strategy, Customer Service, Leadership Development, Employee Benefits, Research, Nonprofits, Public Speaking, Budgets, Process Improvement, Project Planning, Business Development, Selling Skills, Employee Relations, Account Management, Strategic Planning, Marketing, Time Management, Social Networking, Microsoft Word, Public Relations, Microsoft Office, Healthcare, Contract Negotiation, Microsoft Excel, Inventory Management, College Recruiting, Event Planning, Coaching, Cold Calling, Forecasting, Social Media, Talent Management, Organizational..., Data Entry, PowerPoint, Selling, Sales Management, Teaching, Microsoft CRM, Value-based Selling,..., Team-Building, Training Program Design, Communication Skills, Sales Training, Management, Strategy
Education
Wright State University 2010 — 2012
Bachelor of Science (B.S.), Organizational Leadership
Sinclair Community College
Real Estate Principles & Practices, Finance, Law, and Appraisals; Medical Terminology
Beavercreek High School
Assurex Health October 2014 - Present
uTest March 2014 - Present
AAA Allied Group July 2012 - October 2014
Axcess Financial May 2011 - June 2012
Axcess Financial October 2008 - May 2011
Axcess Financial April 2007 - October 2008
Axcess Financial May 2004 - April 2007
The UPS Store April 2003 - April 2004
The UPS Store May 2000 - April 2003
Skills
Testing, Test Planning, Test Cases, Test Automation, HP Quality Center, HP QTP, Team Leadership, Mentoring, VBScript, SQL, ISTQB Certified, Manual Testing, Agile Methodologies, SDLC, Back End Testing, Regression Testing, Risk Based Testing, Python, Agile Testing, Selenium, Scrum, Black Box Testing, SnagIt, Spira Test, Oracle SQL Developer, Eclipse, Firstobject XML Editor, PuTTy telnet client, WAPT load and stress..., PL/SQL, JIRA, Functional Testing -..., Smoke Test, Waterfall, Hudson, WinMerge, Visual Studio, XML, JavaScript, VBA, HTML, Aqua Data Studio, User Acceptance Testing
Education
University of Cincinnati-Clermont College 1996 — 2002
Associate of Applied Business, Computer Information Systems
Zonar Systems March 2013 - Present
Zonar Systems February 2012 - March 2013
Zonar Systems April 2011 - March 2013
Zonar Systems August 2010 - April 2011
Zonar Systems June 2009 - August 2010
Total Quality Logistics November 2007 - April 2009
AAA Allied Group April 2004 - October 2007
Modern Office Methods March 2002 - March 2004
RDI Marketing Services March 2000 - March 2002
Skills
Customer Relations, Sales Support, Salesforce.com, Inside Sales, Customer Service, Key Account Management, Field Service, Sales, Sales Operations, Account Management, Management, Training, Call Center, Team Building, Team Management, Customer Satisfaction, Team Leadership, Call Centers, Logistics, Leadership, Sales Process, B2B, Operations Management, Cold Calling
Education
University of Cincinnati 1997 — 2000
Business, Marketing
Sycamore High School 1993 — 1997
AAA Allied Group May 2005 - Present
The Hartford May 2000 - May 2005
Skills
Insurance, Customer Service, Sales Management, Sales, Customer Satisfaction, Account Management, Team Building, Property & Casualty..., Microsoft Excel, Strategic Planning, Microsoft Office, Event Planning
Education
Naugatuck Valley Community College
Associate of Science (A.S.), Engineering
NCR Retail & KBM Group February 2013 - Present
AAA Allied Group January 2008 - September 2012
CRO SOLUTIONS INC., Cincinnati, OH 2003 - 2008
FREQUENCY MARKETING, Cincinnati, OH January 2000 - September 2003
Cincinnati Bell 1996 - 2000
Zellerbach 1994 - 1996
Symix 1988 - 1991
Skills
Sales, Marketing, CRM, Business Intelligence, Analytics, Product Development, E- Business, E-Commerce, Social Media, Database Marketing, Loyalty Marketing, Direct Marketing, Sales Management, Marketing Management, IT Management, Customer Development, New Business Development, Negotiation, Strategic Planning, Marketing Strategy, Product Marketing, ETL, Data Warehousing, Program Management, Business Analysis, Business Strategy, Sales Operations, Advertising, Segmentation, Market Research, Product Management, Market Analysis, P&L Management, Personnel Development, Cross-functional Team..., Team Building, Problem Solving, Social Media Marketing, Management, Leadership, Enterprise Software, Digital Strategy, Training, Email Marketing, B2B, Project Planning, Digital Marketing, Customer Retention, Loyalty Programs, Market Planning
Education
Xavier University 1992 — 1996
MBA, Marketing
University of Cincinnati 1985 — 1989
BS, Computer Science, Accounting
Hillyard Chemicals Customer Service ManagerHillyard Chemicals2015 - Present
Schaller Auto World June 2013 - December 2014
Lia Group May 2012 - June 2013
Lia Group March 2012 - May 2012
AAA Allied Group 2002 - January 2012
Balise Ford of Wilbraham 2000 - May 2002
Itco Tire/Heafner Tires and Products 1996 - October 1999
D & P Automotive 1989 - 1996
Skills
Contract Negotiation, Operations Management, Sales Management, Purchasing, Member Relations, Budget Development, Budget Preparation, Financial Planning, Customer Service, Process Improvement, Partner Recruitment, Recruitment/Retention, ROI development, Excel, Word, Program Development, Budgets, Recruiting, Microsoft Excel, Customer Satisfaction, Call Centers, Customer Retention
Education
Suffield University 2004 — 2007
Bachelors, Business Administration
University of South Alabama 1982 — 1983
Business
AAA Allied Group December 2006 - Present
Heritage Travel (Fairborn) January 2001 - December 2006
Trips Travel June 2000 - December 2000
Skills
Family Vacations, Honeymoons, Multi-generational..., Disney Vacations, Alaska Travel, European River Cruises, Travel Management, Travel Planning, Vacation, Car Rental, Cruises, Leisure Travel
Education
Sinclair Community College 1997 — 2000
Associate of Science (AS), Business/Travel and Tourism
AAA Allied Group March 2015 - Present
Self Employed DJ 2011 - Present
Dicks Sporting Goods June 2013 - March 2015
Northern Kentucky University September 2014 - January 2015
Home City Ice May 2012 - August 2012
Newport Aquarium January 2011 - June 2012
Home City Ice June 2010 - August 2010
Finish Line August 2009 - June 2010
Skills
Leadership, Customer Service, Retail Sales, Social Networking, Merchandising, Product Marketing, Retail, Microsoft Office, Public Speaking, Apparel, Customer Satisfaction, Time Management, PowerPoint, Social Media, Sales, Microsoft Word, Event Planning, Marketing, Microsoft Excel, Teamwork, Facebook, Communication, Management, Team Leadership, Fundraising, Team Building, Strategic Planning
Education
Northern Kentucky University 2010 — 2014
Entrepreneurship/Entrepreneurial Studies, Marketing, Business Administration
Thomas More College 2009 — 2010
Business/Commerce, General
AAA Allied Group February 2015 - Present
Etsy June 2011 - Present
Gannett October 2013 - February 2015
Virginia Tech Printing Services June 2011 - December 2012
Cellulite Solutions 2009 - 2011
Cape Fear Publishing June 2010 - August 2010
New Century Homes 2007 - 2009
Willow Tree Media, Inc June 2008 - August 2008
Skills
Adobe Creative Suite, Microsoft Office, Branding & Identity, Logo Design, Packaging, Digital Photography, Editorial Design, Photo Retouching, Image Manipulation, Graphic Design, Graphics, Invitations, Layout, Creative Direction
Education
Virginia Polytechnic Institute and State University 2007 — 2011
Bachelor of Fine Arts (BFA), Design and Visual Communications, General
Roanoke College 2005 — 2007
Great American Insurance Company 2013 - Present
AAA Allied Group 2011 - 2013
Liberty Mutual Insurance 2008 - 2011
Liberty Mutual Insurance 2006 - 2008
Brower Insurance, a Marsh & McLennan Agency LLC Company 2004 - 2006
Liberty Mutual Insurance 2001 - 2004
Liberty Mutual Insurance 1996 - 2001
Liberty Mutual Insurance 1990 - 1996
Skills
Sales Management, Leadership, Property & Casualty..., Life Insurance, Health Insurance, Sales, Sales Forecasting, Budgeting, Commercial Insurance, Program Management, Sales Operations, Insurance, Customer Retention, Selling, Training, Risk Management, Employee Benefits, Budgets, Recruiting, New Business Development, Management, Account Management, Forecasting
Education
University of Cincinnati College of Business
Bachelors of Business Administration, Marketing / Management
AAA Allied Group March 2013 - Present
AAA Allied Group January 2012 - March 2013
AAA Miami Valley January 2008 - December 2011
AAA Miami Valley January 2006 - December 2008
AAA Miami Valley January 2005 - December 2005
AAA Miami Valley March 2002 - December 2004
AAA Miami Valley September 2000 - March 2002
AAA Miami Valley April 1996 - September 2000
Skills
Project Management, Business Intelligence..., Software Development..., Agile Project Management, Training, PMO, Business Intelligence, Strategic Planning, Account Management, Team Leadership, Customer Satisfaction, Vendor Management, Customer Service, SDLC
Education
University of Northwestern Ohio 1994 — 1996
Associate's degree, Tourism and Travel Services Management
Make A Wish Foundation Missouri April 2014 - Present
The Leukemia & Lymphoma Society May 2013 - March 2014
American Cancer Society February 2010 - May 2013
AAA Allied Group February 2006 - February 2010
Skills
Fundraising, Event Management, Public Relations, Event Planning, Marketing, Public Speaking, Nonprofits, Volunteer Management, Sales, Community Outreach, Relationship Management, Organizational..., Volunteer Recruiting, Training, Customer Service, Management
Education
University of Kansas 2003 — 2008
Bachelor's of Arts
University of Kansas 2003 — 2007
BA
AAA Allied Group September 2013 - Present
AAA Allied Group July 2009 - Present
AAA Allied Group July 2009 - Present
AAA Allied Group Inc. 2009 - 2013
Skills
Customer Satisfaction, Internal Communications, Event Planning, Travel Planning, Event Management, Facebook, Customer Service, Travel Management, Sales, Social Networking, Tourism, Social Media, Marketing, Public Speaking, Outlook, Account Management, Team Building, Microsoft Office, Leadership
Education
West Virginia State University 2008 — 2010
Bachelor of Applied Science (B.A.Sc.), Communication and Media Studies
Southeastern University
The Devine Group February 2013 - Present
Executive Jet Management July 2009 - February 2013
AAA Allied Group June 2006 - July 2009
Delta Air Lines April 1991 - May 2006
Skills
Recruiting, Account Management, Event Management, Project Management, Customer Service, Performance Management, Management, Leadership, Marketing, Employee Engagement, Management Consulting, Training, Team Building, Onboarding
Education
Northern Kentucky University
Organizational, Business Management
Prairie State College
Washtenaw Community College
Microsoft March 2012 - Present
Microsoft July 2010 - March 2012
Town of Hebron October 2009 - March 2011
New Horizons Computer Learning Centers January 2010 - July 2010
AAA Allied Group 2008 - 2009
Apple Inc. 2002 - 2008
Skills
Leadership Development, Team Building, Sales Management, Management, Leadership, Recruiting, Customer Service, Retail, Inspiring Teams, Customer Satisfaction, Coaching, Time Management, Interviews, Training, Store Management, Merchandising, Sales, Selling, Hiring, Inventory Management, Solution Selling, Sales Process, Basketry, B2B, Budgets, Human Resources, Cold Calling, Team Leadership, Sales Operations, Project Planning, Account Management, Program Management, Income Statement, Cross-functional Team..., Customer Experience, CRM, Product Marketing, P&L Management, Forecasting, Strategy, Analysis, Customer Retention, Strategic Partnerships, Vendor Management, Operations Management, Competitive Analysis, Product Management, SaaS, Product Launch, Enterprise Software
Education
University of Hartford 1994 — 2000
B.A., Criminology, and Sociology
AAA Allied Group July 2007 - Present
Faculty Technology Resource Center and Blackboard Support October 2006 - March 2007
WKYT-TV June 2006 - September 2006
Skills
Corporate Branding, Presentation Development, Brand Management, Email Marketing, Strategic Communications, Advertising, Marketing
Education
University of Cincinnati 2003 — 2007
BFA, Electronic Media
Tates Creek High School 1999 — 2003
Commonwealth Diploma
State of Kansas May 2014 - Present
SRS - State of Kansas October 2010 - Present
St. Francis of Assisi Catholic School January 2010 - May 2010
AAA Allied Group January 2007 - January 2010
Pella Windows and Doors May 2006 - January 2007
Skills
Community Outreach, Customer Service, Event Planning, Organizational..., Program Management, Professional..., Policy, Management
Education
Southwestern College
Bachelor of Arts, Elementary Education2010
The University of Kansas
International Humanities
Wichita State University
Bachelor of Arts, Sociology, English & Communicative Sciences and Disorders
AAA-Allied Group August 2010 - Present
Bob Sumerel Tire Co, Inc. March 2003 - October 2010
Moxy Trucks of America LLC February 1998 - March 2003
Lenscrafters May 1995 - February 1998
Gibson Greetings May 1990 - May 1995
Skills
Budgets, Accounting, Accounts Payable, Inventory Management, Financial Analysis, Retail, Financial Reporting, Accounts Receivable, Team Building, Account Management, Payroll
Education
University of Dayton 1986 — 1990
BS, Accounting
Purcell Marian 1982 — 1985
Grad, Advanced
Fifth Third Bank September 2014 - Present
AAA Allied Group July 2014 - September 2014
AAA Allied Group January 2009 - July 2014
Atos origin, Mumbai 2001 - 2003
Skills
SAS, Staistical..., Predictive Analytics, Customer Analysis, Direct Marketing, Predictive Modeling, Database Marketing, SAS Macro, Data Analysis, Logistic Regression, Marketing Strategy, Segmentation, Analysis, Analytics, Statistical Modeling, Data Mining, Quantitative Analytics, Campaign Management, R, SAS programming, Business Analytics, Time Series Analysis, Multi-channel Marketing, Modeling, Tableau, Marketing, SAS
Education
University of Cincinnati College of Business 2006 — 2008
MS, Quantitative Analysis
University of Calcutta 1993 — 1996
B.Tech, Radiophysics and electronics
Utkal University 1990 — 1993
BS, Physics
AAA Allied Group August 2011 - Present
AAA Allied Group May 2011 - July 2011
Siemens IT Solutions and Services Pvt. Ltd. November 2010 - April 2011
Siemens IT Solutions and Services Pvt. Ltd. July 2009 - April 2011
Siemens IT Solutions and Services August 2006 - July 2009
Siemens IT Solutions and Services Pvt. Ltd. November 2002 - July 2006
Siemens IT Solutions and Services Pvt. Ltd. November 2001 - November 2002
American Computer Solutions 1996 - 2000
Procter & Gamble 1998 - 1999
Aegon WRL June 1998 - September 1998
Skills
ITIL, Project Management, Six Sigma, Performance Management, Service Desk Management, IT Management, Enterprise Software, Software Documentation, Service Delivery, Program Management, Outsourcing, IT Service Management, Leadership, Call Centers, Management, Team Leadership, Troubleshooting, Budgets, PMP, Business Process..., Disaster Recovery, Incident Management, Service Desk, Business Analysis, Process Improvement, Recruiting, Vendor Management, IT Strategy, Team Building, Business Process, CRM, Cross-functional Team..., Customer Satisfaction, IT Operations, Information Technology, Integration, Operations Management, Professional Services, Service Management, Team Management, Technical Support, Change Management, System Administration, SDLC, Telecommunications, Consulting
Education
University of Cincinnati 1993 — 1996
AS, Business
Medcaire February 2014 - Present
Freelance Opera Singer 1998 - April 2014
AAA Allied Group January 2012 - January 2014
The Hartford January 2009 - January 2012
The Hartford October 2007 - January 2009
The Hartford September 2002 - October 2007
The Hartford May 2000 - 2002
Skills
Insurance, Underwriting, Property & Casualty..., Commercial Insurance, Workers Compensation, General Insurance, Liability, Casualty, Customer Service, Commercial Lines
Education
University of Hartford 1998 — 2002
Bachelors of the Arts, Music - Opera
The Hartt School of Music, University of Hartford 1998 — 2001
Bachelor of the Arts, Operatic Studies/Vocal Performance
FCm Travel Solutions October 2012 - Present
Flight Centre USA dba Corporate Traveler September 2011 - October 2012
AAA Allied Group February 2008 - August 2011
Tom James Company May 2007 - January 2008
Pacers Sports & Entertainment May 2006 - August 2006
Southern Indiana Development Commission June 2004 - May 2006
Skills
Negotiation, Management, Business Travel, Account Management, Cold Calling, New Business Development, Hotels, Sales Management, Microsoft Office, Program Management, Business Development
Education
Purdue University 2003 — 2007
BS, Selling and Sales Management
Washington High School 1999 — 2003
AAA Allied Group January 2015 - Present
Allstate February 2013 - January 2015
Farmers Insurance May 2011 - January 2013
Farmers Insurance June 2010 - May 2011
American Modern Insurance Group January 2006 - January 2010
INDIANA INSURANCE – LIBERTY MUTUAL January 2004 - January 2006
Education
Northern Kentucky University
Thomas More College
Longhorn Steakhouse April 2015 - Present
Cincinnati Better Business Bureau March 2015 - March 2015
Groupon July 2014 - September 2014
AAA Allied Group February 2014 - June 2014
Limited Brands August 2012 - October 2013
John W. Raymond, PLLC August 2007 - June 2011
C&F Bank October 2006 - August 2007
Skills
Proficient Typing Skills, Professional Experience, Legal Assistance, Chapter 7 & 13, Microsoft Office, Customer Service, Time Management, Filing, Social Media, Microsoft Word, Social Networking, Research, Microsoft Excel, Team Leadership, Software Documentation, Invoicing, Typing, PowerPoint
Education
The Ohio State University 2011 — 2012
Bachelor's degree, Criminology
Thomas Nelson Community College 2007 — 2011
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities
AAA Allied Group September 2011 - Present
Galls October 2007 - September 2011
Galls October 2004 - October 2007
Skills
Outlook, Customer Service, Team Building, Microsoft Excel, Microsoft Office, Microsoft Word, Sales Management, ITIL v3 Foundations..., CompTIA A+ Certification, CompTIA Network+, CompTIA Security+, Microsoft Certified..., Merchandising, Windows 7, Sales, Account Management, Management, Customer Satisfaction, Training, Retail, Leadership
Education
Sullivan University 2008 — 2011
BS, Information Technology
AAA Allied Group August 2006 - Present
Paint the Town Cincinnati February 2003 - Present
Target 1999 - 2006
Aqua Sun Resorts INC. January 1997 - September 1999
Skills
Customer Service, Sales, Merchandising, Inventory Management, Travel Management, Leisure Travel, Recruiting, Store Management, Process Scheduler, Event Planning, Retail Management, Logistics Management, Cross-functional Team..., Volunteer Leadership, Volunteer Recruiting, Volunteering, Leadership, Event Management, Account Management, Customer Satisfaction, Team Building, Training, Budgets, Management
Education
University of Cincinnati
AAA Allied Group October 2014 - Present
State Farm April 2013 - September 2014
US Navy February 2006 - October 2007
Chesters Chophouse & Winebar 2005 - 2006
Skills
Direct Store Delivery, Grocery, IRI, FMCG, AC Nielsen, Merchandising, Shopper Marketing, Spectra, Forecasting, Nielsen, Beverage Industry, Trade Marketing, Pricing, Key Account Development, Retail, Team Building, Financial Analysis, New Business Development, Customer Service, Management, Sales, Sales Presentations, Leadership, Insurance, Microsoft Office, Marketing, Sales Management
Education
University of Alaska Fairbanks 2010 — 2012
Bachelor of Business Administration (BBA), Finance, General
University of Alaska Fairbanks 2010 — 2012
Bachelor of Business Administration, Finance
Wichita State University 2004 — 2006
Sunrise Christian Academy 2000 — 2004
High School Diploma
AAA Allied Group Inc. August 2012 - Present
AAA Allied Group June 1994 - Present
Skills
Customer Service, Team Building, Customer Satisfaction, Business Travel, Travel Management, Sales, Event Planning, Customer Retention, Sales Management, Account Management, Call Centers, Employee Training, Leadership
Education
Northern Kentucky University 2011 — 2013
Organizational Leadership
American Modern Insurance Group October 2012 - Present
American Modern Insurance Group November 2006 - October 2012
AAA Allied Group April 2004 - November 2006
Safeco Insurance January 1999 - April 2004
Skills
Umbrella Insurance, Commercial Insurance, Property & Casualty..., Underwriting, Insurance
Education
The University of Connecticut
B.A., Liberal Arts & Sciences
Moore & Van Allen, PLLC September 2011 - Present
Accrinet Corporation January 2011 - September 2011
AAA Allied Group February 2010 - December 2010
Skills
Social Media, PowerPoint, HTML, Project Management, Marketing Communications, Event Planning, Customer Service, Marketing Strategy, Strategic Planning, Photoshop, Microsoft Office, InDesign, Marketing, Social Media Marketing, Email Marketing, Event Management, Outlook, WordPress, Advertising
Education
University of Cincinnati College of Business 2006 — 2010
Bachelor of Business Administration (B.B.A.), Marketing
Xerox April 2013 - Present
Viamedia July 2012 - April 2013
ACS, a Xerox Company September 2010 - September 2012
Central Bank January 2008 - August 2010
AAA Allied Group January 2004 - January 2008
Skills
Lean Sigma, Microsoft Office, Avaya, CMS, Verint, Six Sigma, DMAIC, Active Directory, Vendor Management, Leadership, Management, Budgets, Strategy, Customer Service, Leadership Development, Process Improvement, Call Centers, Account Management, Sales, Service Delivery, Customer Satisfaction, Team Building, Training
Education
University of Kentucky
Business Administration and Management, General
University of Phoenix
Business Administration and Management, General
AAA Allied Group March 2015 - Present
State Farm, John Hoffman Agency 2013 - March 2015
Jeff Wyler Chrysler February 2012 - July 2012
Jeff Wyler Buick GMC May 2006 - February 2012
Jeff Wyler Buick Pontiac GMC June 2002 - March 2006
Monumental Life Insurance June 2000 - May 2002
Skills
Sales Management, Account Management, Team Building, New Business Development, Customer Service, Process Improvement, Negotiation, Inventory Management, Advertising, Sales, Insurance, Automotive, Health Insurance, Disability Insurance, Fixed Annuities, Life Insurance, Auto Insurance, Sales Operations, Customer Satisfaction, Leadership, Selling, Sales Process, Profit, Customer Retention, Retail, Cold Calling, Finance, Banking, Loans, E-commerce, Term Life Insurance, Employee Training, Lead Generation, Property, Social Networking, Cross-functional Team..., Recruiting, Business Strategy, Small Business, Time Management, CRM, Team Leadership, Business Planning, Sales Presentations
Education
Northern Kentucky University 1992 — 1994
Campbell County High School
Campbell County High School
Compass Insurance Agency February 2015 - Present
AAA The Auto Club Group June 2014 - January 2015
AAA Allied Group August 2013 - March 2014
The Limited December 2012 - March 2014
Skills
Direct Sales, Sales Management, Marketing Communications, Marketing Strategy, Social Media Marketing, Public Speaking, Public Relations, Event Planning, Event Management, Non-profit..., Non-profit Volunteering, Non-profit Leadership, Property & Casualty..., Insurance Sales, Account Management, Team Building, Customer Service, Management, Customer Satisfaction, Sales, Marketing
Education
University of Louisville 2008 — 2011
Bachelor's Degree, Communications and Marketing
Grand Valley State University 2004 — 2008
Communications and PR
GEN Bamboo Watches October 2014 - Present
Accenture February 2013 - April 2014
Accenture September 2011 - February 2013
University of Southern California October 2009 - May 2011
AAA Allied Group May 2010 - August 2010
Guardian Savings Bank May 2009 - August 2009
Skills
Management Consulting, Project Management, Business Analysis, Strategy, Program Management, Business Process..., Microsoft Excel, IT Operations, CSS, HTML, JavaScript, WordPress, C++, Swift, iOS Development, IBM Rational Tools, Oracle Financials, SAP, SQL, Visual Basic, SharePoint, VMware, PowerPoint, Microsoft Word, Mac OS, Pro Tools, Photoshop, Illustrator, Final Cut Pro, Logic Pro, Garageband, iMovie
Education
University of Southern California 2007 — 2011
Bachelor of Science (B.S.), Industrial Engineering
University of Southern California 2007 — 2011
Bachelor of Science (B.S.), Systems Engineering
University of Southern California 2007 — 2011
Minor, Music Recording
Adair County High School August 2014 - Present
AAA Allied Group April 2012 - August 2014
Skills
Music Education, Music Performance, Consumer Services, Orchestral Music, Musicians, Teaching, Conducting, Music Theory, Piano, Music, Opera, Classical, Concerts, Performing, Drums, Customer Service
Education
University of Kentucky 2006 — 2011
Bachelor of Music, Music Teacher Education
AAA Allied Group August 2009 - Present
Game Day Communications March 2008 - May 2010
Shriners Hospitals for Children April 2008 - September 2008
Skills
Event Planning, Public Relations, Social Media, Event Management, Social Media Marketing, Press Releases, Marketing Communications, Media Relations, Facebook, Social Networking, Public Speaking, Sports Marketing, Marketing, Fundraising, Customer Service, Editing, Advertising, PowerPoint, Microsoft Office, Marketing Strategy
Education
Northern Kentucky University 2004 — 2009
BA, Public Relations and Marketing
Thomas More College 2003 — 2004
NA, Public Relations
AAA Allied Group June 1999 - Present
Skills
Customer Service, Customer Satisfaction, Leisure Travel, Event Planning, Event Management, Sales, Cruises, Business Travel, Travel Management, Sales Management, Car Rental, Vacation
Education
University of Cincinnati 1987 — 1988
Northwest High School 1983 — 1986
AAA Allied Group February 2009 - Present
Safeco Insurance March 2004 - March 2008
Farmers Insurance 2008 - 2008
Enterprise Rent-A-Car January 1996 - July 2000
Enterprise Rent-A-Car 1996 - 2000
University of Cincinnati 1991 - 1994
Skills
Property & Casualty..., Commercial Insurance, Term Life Insurance, Whole Life, Universal Life, Annuities, Health Insurance, Insurance Claims, Car Rental, Insurance, Fixed Annuities, Customer Service, Management, Umbrella Insurance, Life Insurance, Liability, Risk Management, Casualty, General Insurance, Workers Compensation, Disability Insurance, Call Centers, Legal Liability, Claim, Underwriting, Commercial Lines, Professional Liability, Long-term Care, Sales, Casualty Insurance, Team Building, Marketing, Leadership
Education
University of Cincinnati 1991 — 1994
Associate of Applied Science, Social Service Technology
Unlimited Systems June 2015 - Present
Unlimited Systems July 2014 - June 2015
Unlimited Systems June 2013 - June 2014
QuoteGuardian LLC June 2012 - May 2013
Fidelity Investments February 2008 - June 2011
AAA Allied Group May 2003 - February 2008
Skills
ASP.NET, CSS, JavaScript, Microsoft Excel, C#, Microsoft SQL Server, HTML 5, Access, SharePoint, Photoshop, Active Directory, HTML, Project Management, Troubleshooting, ASP, Dreamweaver, Windows, Microsoft Office, OS X, Business Analysis
Education
University of Cincinnati-Raymond Walters College 2011 — 2013
Wilmington College 1999 — 2003
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
US Census Bureau April 2010 - July 2010
Crowley, Ahlers, & Roth Co., L.P.A. 2003 - 2004
Data Recognition Corporation 1998 - 2001
AAA Allied Group 1985 - 1996
Education
University of Cincinnati College of Business 2012 — 2012
Certificate of Completion, Back-To-Business Program
University of Cincinnati Clermont
Post-Baccalaureate Professional Certificate, Paralegal Technology, (Dean's List)
University of Cincinnati
BS, Urban Studies & Administration, (Dean's List)
Mother of Mercy High School, Cincinnati OH
College Prep./ Business
MESA Medical Group January 2012 - Present
AAA Allied Group November 2010 - January 2012
AAA Allied Group August 2008 - November 2010
WKYT-TV January 2010 - August 2010
We Are Marshall May 2006 - August 2006
Skills
Public Speaking, Leadership, Temporary Placement, Training, Employee Relations, Event Management, Management, Microsoft Office, Customer Service, Human Resources, Interviews, Leadership Development
Education
University of Kentucky 2006 — 2010
Communuications, Leadership Development
Grayson High School 2003 — 2006
AAA Allied Group June 2011 - Present
Liberty Mutual Insurance Group January 2010 - January 2011
TOPS Marketing Group and Magazine October 2008 - May 2009
American Family Life Assurance Company of Columbus January 2007 - January 2008
Education
University of Kentucky 2006 — 2009
Bachelor of Communication, Corporate, Interpersonal, and Health Communication
University of Virginia 2004 — 2006
Undergraduate Studies
Commonwealth School of Insurance
Life, Health, Property, & Casualty
National League of Cotillions
AAA Allied Group June 2014 - Present
Friendly's Ice Cream, LLC October 2008 - October 2014
Executive Talent Services September 2013 - December 2013
Avon Senior Center January 2013 - May 2013
Skills
Teamwork, Microsoft Excel, Recruiting, Customer Service, Event Planning, Time Management, Social Media, Interpersonal..., Microsoft Word, PowerPoint, Customer Relations, Relationship Building
Education
University of Saint Joseph 2013 — 2015
Business Administration and Management, General
Tunxis Community College 2010 — 2013
Associate of Arts (AA), Human Services, Family Violence Intervention
AAA Allied Group September 2014 - Present
Skills
Property & Casualty..., Umbrella Insurance, Customer Service, Membership Development, Sales
Education
University of Cincinnati 2004 — 2008
AAA Allied Group May 2011 - Present
Upright Communications July 2008 - May 2011
Signal US Communications November 2006 - July 2008
Skills
Web Design, SEO, Google Analytics, HTML, Photoshop, Flash, CSS, ActionScript, Project Management, Google Website Optimizer, Wordpress, Web Analytics, Adobe Creative Suite, WordPress, Illustrator, Multimedia, PHP
Education
Gateway Community and Technical College 2005 — 2006
Digital Media Design Certificate, Design
Northern Kentucky University 1998 — 2004
BA, Communication
San Mateo Medical Center December 2008 - Present
San Mateo Medical Center August 2006 - November 2008
AAA Allied Group April 2000 - October 2005
AAA Allied Group April 1998 - March 2000
Skills
Marketing Communications, Integrated Marketing, Graphic Design, Web Design, Advertising, Marketing Strategy, Social Media, Copywriting, User Experience, Strategic Planning, Strategic Communications, Nonprofits, Internal Communications, Management, Project Management, Customer Service, Community Outreach, Non-profits, Lean Management, Content Marketing
Education
San Francisco State University
MPA, Public and Nonprofit Administration
University of Cincinnati
BS, Literature/Journalism
University of Cincinnati
AS, Graphic Design
Stanley Black & Decker, Inc. June 2014 - Present
Stanley Black & Decker , Inc. June 2012 - June 2014
Stanley Black & Decker , Inc. July 2011 - May 2012
Stanley Black & Decker , Inc. December 2009 - July 2011
AAA Allied Group April 2007 - January 2010
Gordon Bonetti Florist February 2003 - August 2006
Skills
Process Improvement, SAP, Leadership, Analysis, Customer Service, Team Leadership, Change Management, Cross-functional Team..., Sales Operations, Inventory Management, Retail, Sales, Microsoft Word, Time Management, Teamwork, Salesforce.com, Project Management, Merchandising, Microsoft Office, Microsoft Excel, PowerPoint, Inventory, Outlook, Customer Satisfaction, Marketing, Account Management, Visual Merchandising, Data Entry, Budgets, Systems Analysis, Training, Business Analysis, Troubleshooting, SharePoint, Logistics, Windows, Coaching, Business Process, Negotiation, Integration, Manufacturing, Operations Management, Data Analysis, Supply Chain Management, Supply Chain, Demand Planning, Team Building, Manugistics, Call Centers, JMP
Education
University of Connecticut 2013 — 2014
Bachelor of Business Data Analytics/ Monior in Accounting, Business Data Analytics
University of Connecticut 2006 — 2010
Bachelor of Business Data Analytics/ Monior in Accounting
Glastonbury High School
AGC Automotive Americas March 2012 - Present
AGC Automotive Americas July 2010 - March 2012
Jack Rouse Associates September 2004 - October 2008
AAA Allied Group June 1998 - September 2004
Education
Northern Kentucky University 2012 — 2014
Bachelor’s Degree, Organizational Leadership, 3.2 GPA
University of Kentucky 1983 — 1985
Agriculture/Animal Science
AAA Ohio Auto Club 2013 - Present
Kentucky National Insurance Company August 2011 - 2012
AAA Allied Group November 2006 - August 2011
Skills
Budgets, Account Management, Casualty, Change Management, Commercial Insurance, Customer Service, Employee Benefits, Fixed Annuities, General Insurance, Health Insurance, Insurance, Leadership, Liability, Life Insurance, Management, Marketing, Marketing Strategy, Process Improvement, Property, Sales, Sales Management, Strategic Planning, Team Building, Term Life Insurance, Umbrella Insurance, Underwriting, Workers Compensation, Casualty Insurance
Education
Northern Kentucky University 1990 — 1995
Kroger May 2015 - Present
Kroger March 2013 - Present
LPK March 2011 - December 2012
Possible Worldwide May 2008 - March 2011
Willow Creative Group May 2007 - 2008
AAA Allied Group May 2005 - May 2007
Skills
Interactive Marketing, Advertising, Creative Direction, Social Media Marketing, Copywriting, Marketing Communications, Parenthood, Direct Mail, Digital Media
Education
Northern Kentucky University 2000 — 2004
BA, Advertising
AAA Allied Group August 2006 - Present
Skills
Underwriting, Umbrella Insurance, Property & Casualty..., Team Building, Commercial Insurance
Education
University of Massachusetts, Amherst 1999 — 2002
Bachelor's Degree, Humanities and Fine Arts
AAA Allied Group November 2013 - Present
InnerWorkings January 2011 - December 2013
Carlsbad Marketing & Communications, Inc. September 2001 - December 2010
AAA Miami Valley December 1991 - September 2001
Skills
Direct Mail, Market Planning, Marketing Communications, Marketing Strategy, Strategic Planning, Writing, Editing, Copywriting, Account Management, Marketing, Public Relations, Advertising, Social Media Marketing, Email Marketing, Direct Marketing, Social Media, Project Management, Online Advertising, Online Marketing, Sales, Digital Marketing, E-commerce, Integrated Marketing, B2B, Management, Lead Generation, SEO, Project Planning, Brand Development, SEM, Advertising Sales, Database Marketing, Brand Management, Customer Retention, Budgets
Education
Ohio University 1980 — 1984
BA in Journalism, Journalism, PR, Marketing
QuEST Global November 2012 - Present
RoadBike Magazine February 2005 - Present
CONREP DOT 2003 - Present
AAA Allied Group November 2009 - April 2013
Standard-Knapp, Inc. July 2001 - November 2012
Jagenberg Inc 1995 - 1997
Beloit Corp. Lenox Division 1988 - 1994
Skills
Lean Manufacturing, Continuous Improvement, 5S, Microsoft Office, Process Improvement, Team Building, Team Leadership, Quality Management, Project Management, Quality Assurance, Leadership, Root Cause Analysis, Six Sigma, Manufacturing, Engineering Management, Budgets, Cross-functional Team..., Training, DMAIC, Product Development, Process Engineering, Manufacturing..., Manufacturing..., Kaizen, Coaching, Aerospace, Purchasing, Solidworks, Management, Program Management
Education
Northeastern University 1985 — 1988
Bachelor of Science, Mechanical Engineering
Wahconah Regional 1979 — 1982
HTT Agency, Inc. August 2008 - Present
AAA Allied group April 2008 - August 2008
Zwicker & Associates, P.C. January 2008 - March 2008
Crawford Insurance August 2007 - November 2007
Clements, Mahin & Cohen January 2007 - March 2007
Skills
Inland Marine, Restaurants, Insurance, Umbrella Insurance, Property & Casualty..., General Insurance
Education
University of Cincinnati 2002 — 2007
BS, Paralegal/Communication
TAPP
AAA Allied Group July 2015 - Present
AAA Allied Group November 2012 - Present
AT&T Communications Connection September 2008 - November 2012
Center for Great Neighborhoods May 2008 - October 2008
DBA Direct April 2008 - September 2008
2004-2006Sherwin Williams February 2004 - April 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Leadership, Marketing Strategy, Sales Management, Customer Satisfaction, Customer Service, Public Speaking
Education
Northern Kentucky University 2003 — 2008
marketing, Business Administration
2003-2008Northern Kentucky Univesity
B.A, Business Administration and Marketing
American Financial Group February 2015 - Present
American Financial Group April 2013 - Present
American Financial Group June 2012 - April 2013
Reed Elsevier November 2011 - June 2012
Great American Insurance December 2006 - November 2011
Great American Insurance December 2006 - November 2011
AAA Allied Group January 2005 - December 2006
Pfizer Corporation January 2000 - July 2002
Baron Capital Properties October 1998 - December 1999
Skills
Succession Planning, Employee Relations, Talent Management, Employee Benefits, Recruiting, Human Resources, Process Improvement, Employee Engagement, Interviews, Leadership, Onboarding, Personnel Management, HRIS, Training, Management
Education
Xavier University 2008 — 2010
Master of Business Administration (MBA)
Xavier University - School of Business Administration 2008 — 2009
MBA
Xavier University 2007 — 2009
Master of Business Administration (M.B.A.)
University of Cincinnati
Bachelors, English
AAA Allied Group April 2000 - Present
Skills
Account Management, Sales Management, Sales, Customer Service, Salesforce.com, Customer Satisfaction, Marketing, Direct Sales, Customer Retention, Cold Calling, Event Planning, Team Building, New Business Development, Selling, Marketing Strategy, B2B, Strategic Planning, Solution Selling, Contract Negotiation, Leadership, Microsoft Excel, Business Travel, Microsoft Office, Microsoft Word, Travel Management
Education
Northern Kentucky University 1986 — 1995
AAA Allied Group March 2014 - Present
AAA Allied Group April 2006 - March 2014
The Matrix Group April 2002 - December 2005
Education
University of Kentucky 1997 — 2001
BA, Sociology
AAA Allied Group April 2007 - Present
IBM Global Services 2001 - 2007
Skills
VMware, Disaster Recovery, SharePoint, Microsoft SQL Server, Windows Server, Call Centers, Servers, Access, System Administration, Cisco Technologies, Virtualization, Active Directory, Troubleshooting, IT Management, Cloud Computing, Infrastructure, Network Administration, Security
Education
The Ohio State University 2000 — 2005
Bachelor of Science, Natural Resources
AAA Allied Group May 2002 - Present
Sentry Insurance May 2001 - February 2002
Skills
Umbrella Insurance, Property & Casualty..., General Insurance, Underwriting, Commercial Insurance, Insurance, Life Insurance, Term Life Insurance, Whole Life, Employee Training, Customer Service, Liability, Casualty, Sales
Education
The University of Connecticut School of Business 1995 — 1999
BS, International Management
IntegriTEA July 2013 - Present
Ashland, Inc. November 2010 - Present
Sun Tan City April 2009 - November 2010
AAA Allied Group 2004 - 2009
Skills
Public Speaking, Social Media, Microsoft Office, Microsoft Excel, Coaching, Team Building, Marketing Strategy, Project Management, Strategic Planning, Budgets, Research, Event Planning, Customer Service, Social Media Marketing, PowerPoint, Microsoft Word, Marketing, Event Management, Sales, Marketing Communications, Social Networking, Facebook, Direct Marketing, Internal Communications, Recruiting, Employee Benefits, Lotus Notes, Corporate Communications, Fundraising, Public Relations, Outlook, Account Management, Customer Satisfaction, Leadership
Education
University of Kentucky 2004 — 2008
Bachelor of Arts (BA), Business/Corporate Communications
AAA Allied Group September 2007 - Present
speed courier September 2005 - May 2006
Education
Northern Kentucky University 2006 — 2008
BSC, Corporate Finance
AAA Allied Group March 1976 - Present
Education
University of Cincinnati College of Business 1997 — 2000
Associate, Business Management
University of California, Santa Cruz 1973 — 1975
AAA Allied Group March 2008 - February 2009
Allstate Insurance September 2002 - January 2008
Citigroup August 2000 - November 2001
Skills
Insurance, CRM, Team Building, Customer Service, Process Improvement, Leadership, Property & Casualty..., Management
Education
University of Notre Dame
BA, Sociology
AAA Allied Group May 2006 - Present
MOMOZ Inc June 2001 - 2003
NFL athlete June 2001 - 2003
University of Louisville 1994 - 1999
Education
University of Louisville 1994 — 1999
Bachelors, Sports Administration, Exercise Science
AAA Allied Group April 1992 - Present
Skills
Customer Retention, Team Building, Strategic Planning, Customer Satisfaction, Account Management, Management, Call Center, Leadership, Call Centers, Process Improvement, Sales, Sales Management, Insurance, Operations Management, Retail
Education
University of New Haven 2000 — 2002
MBA
Providence College 1979 — 1983
BA, Political Science
AAA Allied Group August 2009 - Present
AAA Allied Group January 2004 - August 2009
Skills
Front Office, Customer Service, Sales, Customer Satisfaction, Social Media, Marketing, Sales Management, Marketing Strategy, Microsoft Excel, Training, Team Building, Call Centers, Microsoft Office, Customer Retention, Leadership, Coaching, Management
Education
Sullivan University
Business Administration and Management, General
Sullivan University
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
AAA Allied Group December 2006 - Present
Heritage Travel 2001 - 2006
Education
Sinclair Community College 1997 — 2000
AS, Business - Travel and Tourism
Kiki Magazine January 2009 - Present
Cornerstone Broker Insurance Services Agency June 2003 - November 2008
AAA Allied Group 1987 - September 2001
Education
University of Cincinnati
Art History, Languages
AAA Allied Group September 2008 - Present
Skills
Property & Casualty..., Customer Service, Insurance, Account Management, Commercial Insurance, Underwriting, Sales Management, Customer Retention, Umbrella Insurance, Employee Benefits, Customer Satisfaction, Sales, Workers Compensation, Leadership, General Insurance, Term Life Insurance, Casualty, Life Insurance, Liability, Health Insurance, Whole Life, Professional Liability, Disability Insurance, Commercial Lines, Fixed Annuities, Legal Liability, Claim, Call Centers, Risk Management, Long-term Care
Education
Saint Michael's College 1987 — 1991
BS, Business Administration
Western New England University
MBA
AAA Allied Group December 1993 - Present
Skills
Team Building, Customer Service, Account Management
Education
Thomas More College 2008 — 2012
BBA, Finance
AAA Allied Group April 2010 - Present
Great American Insurance April 1988 - June 2009
Skills
Training, Data Entry, Customer Service, Insurance, Customer Satisfaction, Time Management
Education
University of Cincinnati 1970 — 1972
Associates, Executive Secretarial, Psychology
AAA Allied Group August 2014 - Present
Cincinnati Metropolitan Housing Authority January 2012 - April 2015
Parkway Products Incorporated April 1998 - December 2011
JR McDade January 1993 - March 1998
Skills
Benefits Administration, Accounts Payable, Accounts Receivable, General Ledger..., ADP Payroll, Ceridian Payroll, Journal Entries, Payroll, Account Reconciliation, Variance Analysis, Auditing, Ceridian, General Ledger, Invoicing, Employee Benefits, Financial Statements, Accounting, Financial Reporting, Management, Accruals, Bank Reconciliation
Education
Thomas More College
Bachelors of Arts, Accounting
Thomas More College
Associates in Arts, Business Administration
AAA Allied Group March 2014 - Present
HJ Heinz June 2001 - February 2014
JP Computer Solutions June 2000 - June 2001
Cadence Network June 2000 - June 2001
Strauss & Troy 1999 - 2000
Skills
VMware, Virtualization, EMC Avamar, Data Domain, Cisco UCS, Windows Server, Infrastructure, EMC Storage, Microsoft SQL Server, Technical Support, Disaster Recovery, Group Policy, Active Directory, Dell PowerEdge Servers, Vendor Management, SCCM, Trend Deep Security, Dell PowerVault, Microsoft Exchange, Terminal Services, IT Service Management, Microsoft Office, ITIL v3 Foundations..., ERP, Symantec Antivirus, Warehouse Management, VMWare Thinapp, Symantec Backup, InfinityQS, WMS Implementations, Digital Signage, Labelview, Cisco Access Points, Business Process..., BPMN, Requirements Analysis, Customer Service
Education
Northern Kentucky University 2011 — 2013
Master of Business Informatics (MBI), IT, Business, and Management Concepts
Northern Kentucky University 1996 — 2000
Bachelor of Science (B.S.), Management Information Systems
Altour June 2013 - Present
AAA Allied Group May 2000 - March 2013
Fifth Third Bank October 1997 - May 2000
American Airlines December 1986 - October 1997
Skills
Customer Service, Microsoft Office, Microsoft Word, HTML, Budgets, PowerPoint, Data Analysis
Education
Northern Kentucky University
Bachelor of Science (BS), Psychology
Kentucky Chamber of Commerce August 2015 - Present
Www.JDILex.com February 2013 - Present
AAA Allied Group November 2012 - May 2014
Special Olympics June 2012 - November 2013
Blue Grass Insurance Agency June 2012 - November 2012
Liberty Mutual Insurance November 2010 - June 2012
Diocesan Catholic Children's Home December 2010 - December 2010
U.S. Bank August 2010 - November 2010
Valco Cincinnati May 2006 - September 2010
University of Cincinnati August 2009 - August 2010
Skills
Property & Casualty..., Customer Satisfaction, PowerPoint, Microsoft Word, Microsoft Office, Insurance, Workers Compensation, Underwriting, Customer Service, Sales, Commercial Insurance, Employee Benefits, Account Management, Negotiation, Public Speaking, Non-profits, Fundraising, Organizational..., Life Insurance, Marketing, Management, Training
Education
University of Cincinnati 2006 — 2010
Bachelors, Political Science
Northern Kentucky University—Salmon P. Chase College of Law 2012 — 2012
JD, Law
AAA Allied Group October 1978 - Present
Education
The Ohio State University
BA, Spanish
AAA Allied Group October 2008 - Present
Skills
Term Life Insurance, Property & Casualty..., Health Insurance, Insurance, Customer Service, Life Insurance, Liability, Microsoft Office, Disability Insurance, Long-term Care, Claim, Underwriting, Umbrella Insurance, Casualty, Sales, Customer Retention, Microsoft Excel, Property Damage, Claims Management, Leadership, Customer Satisfaction, Legal Liability, Universal Life, Whole Life
Education
University of Nebraska-Lincoln 2000 — 2007
Bachelor of Music, Minor in History, Business, English
Goddard High School 1996 — 2000
AAA Allied Group April 2014 - Present
AAA Allied Group June 2006 - April 2014
Crown Theatres June 2001 - December 2005
EMI Music October 1996 - October 2003
Skills
Tourism, Customer Service, Customer Relations, Travel Management, Hotels, Travel Planning, Online Travel, Vacation, Leisure, Ticketing, Customer Satisfaction, Account Management, Sales, Adventure Travel, Hospitality, Event Management, Tour Operators, Sales Management, Car Rental, Event Planning, Marketing, Microsoft Word, Microsoft Excel, PowerPoint, Travel Insurance, Leisure Travel, Business Travel
Education
Briarwood College 2008 — 2010
Associates, Tourism Marketing
Southern Connecticut State University 1983 — 1987
Bachelors of Science, Coprporate Communication
AAA Allied Group
Skills
Customer Service, Event Planning, Event Management, Sales Management, Account Management, Team Building, Customer Satisfaction, Marketing Strategy, Sales, Marketing, Leadership, Budgets, Recruiting, Hospitality, Customer Retention, Training
Education
University of Kentucky
Bachelor of Science, Interior Design, Marketing
AAA Allied Group December 2013 - Present
Dramakinetics of Cincinnati June 2013 - Present
KEPRO December 2010 - January 2013
All About Learning Inc January 2009 - March 2012
Alleyway Theatre Inc February 2009 - September 2010
Children's Theatre of Mason 2007 - 2009
Buffalo Philharmonic Orchestra September 2007 - February 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Team Building, Public Speaking, PowerPoint, Event Planning, Teaching, Training, Windows, Leadership, Nonprofits, Data Entry, Strategic Planning, Social Networking, Fundraising, Community Outreach, Coaching
Education
Joe Blasco Make-Up Center East 2008 — 2008
Dip/Cert., Pro Course
University of Central Florida 2003 — 2007
Bachelor of Arts (B.A.), Theatre Studies
St. Cloud High School 1998 — 2003
High School Diploma
AAA Allied Group October 2009 - Present
Skills
Tourism
Education
University of Florida
Criminology
Northwestern University School of Law July 2015 - August 2015
Circuit Court of Cook County, State of Illinois, Chancery Division June 2015 - July 2015
Northwestern University Law Review May 2015 - July 2015
The Center for Women and Families July 2012 - July 2014
The Center for Women and Families January 2012 - July 2012
World Affairs Council of Kentucky and Southern Indiana September 2010 - January 2012
University of Louisville Athletics August 2009 - January 2012
Maryhurst October 2008 - May 2009
Alfalfa Restaurant July 2006 - August 2008
AAA Allied Group December 2007 - April 2008
Skills
Editing, Research, Program Development, Nonprofits, Volunteer Management, Crisis Intervention, Social Services, Social Media, Community Organizing, Workshop Facilitation, Writing, Strategic Communications, Process Improvement, Collaborative Problem..., Strategy, Team Leadership, Policy, Organizational Structure, Non-profits, Performance Management, Logic Models, Grant Writing, Federal Grants..., Non-profit Fund..., Data Analysis, Thought Leadership, Staff Development, Organization, Event Planning, Legal Research, Legal Writing, Relationship Building, Relationship Management, Long-term Customer..., Strategic Planning, Organizational Design, Organizational..., Community Outreach
Education
Northwestern University School of Law 2014 — 2017
Juris Doctor (J.D.)
University of Louisville 2009 — 2011
Master of Arts
University of Kentucky 2003 — 2008
Bachelor of Arts
AAA Allied Group January 2001 - Present
AAA Allied Group April 1998 - January 2001
AAA Allied Group March 1986 - April 1998
Skills
Excel, Word, PowerPoint
Education
Thomas More College
AAA Allied Group July 2015 - Present
TriHealth 2012 - Present
CBTS March 2011 - July 2012
Tranet 2009 - 2011
Brooksource 2010 - 2010
Hewlett-Packard 2002 - 2008
Computer Solutions 1996 - 2002
Skills
Networking, Network Security, Switches, ITIL, VoIP, Cisco Technologies, Data Center, Servers, Troubleshooting, Telecommunications, Network Architecture, Network Design, Routers, Cisco Call Manager, Software Documentation
Education
Polytechnic University of Puerto Rico 2013 — 2015
Master of Engineering (MEng), Engineering Management
Polytechnic University of Puerto Rico 2001 — 2011
Computer Engineering, Engineering
University of Puerto Rico 1993 — 1999
Electrical Engineering, Engineering
Macy's March 2014 - November 2014
Macy's February 2013 - March 2014
Convergys March 2012 - February 2013
AAA Allied Group June 2002 - January 2012
AAA Allied Group November 1996 - June 2002
AAA Allied Group August 1989 - November 1996
Easy Riders 1982 - 1989
Council on Aging Southwestern Ohio 1977 - 1982
Transportation Coordinating Committee January 1975 - January 1977
Skills
Customer Service, Customer Satisfaction, Customer Retention, word, Excel, Microsoft Office, Creative Problem Solving, Call Center, Microsoft Excel
Education
Xavier University 1980 — 1981
Master of Business Administration (M.B.A.), Human Resources Management and Services
University of Cincinnati 1970 — 1975
BS, Urban Planning
AAA Allied Group December 2006 - Present
Skills
Outlook, Event Planning, Administrative..., Customer Service
Education
Sinclair Community College
Associate of Arts, Liberal Arts
The Ohio State University
Bachelor of Arts, Journalism
AAA Allied Group August 1985 - Present
Skills
Travel Planning, Customer Satisfaction, Customer Service, Team Building, Event Planning, Microsoft Excel, Travel Management, Microsoft Word, Microsoft Office, Account Management, Sales Management
Education
University of Kentucky 1973 — 1977
Secondary Education and Teaching
Holmes High School 1970 — 1973
AAA Allied Group January 2012 - Present
AAA Ct Motor Club November 1995 - December 2008
Skills
Customer Service, Insurance, Property & Casualty..., Employee Benefits, Customer Retention, Commercial Insurance, Umbrella Insurance, Casualty, General Insurance, Liability, Life Insurance, Term Life Insurance, Professional Liability, Underwriting, Team Building, Workers Compensation, Sales
Education
Trinity College-Hartford 1971 — 1973
Bachelor of Arts (B.A.), English Literature
University of Notre Dame 1969 — 1971
General Program of Liberal Studies
AAA Allied Group December 2005 - Present
Miami Township Fire & EMS 1999 - 2007
Medic One Ambulance January 2005 - November 2005
Medic One Ambulance 2000 - 2004
Skills
Call Centers, Team Building, Customer Satisfaction, Customer Retention, Leadership, Training, Dispatching, Computer Aided Dispatch, Emergency Medical..., Public Safety, Data Analysis, Performance Improvement, Customer Service, Microsoft Office, Coaching, Operations Management, Team Leadership, Microsoft Excel
Education
University of Cincinnati 2008 — 2010
Business Administration and Management, General
AAA Allied Insurance January 2013 - Present
AAA Allied Group 2013 - Present
Skills
Property & Casualty..., Umbrella Insurance, Insurance, Commercial Insurance, Underwriting, Workers Compensation, Term Life Insurance, Life Insurance, Casualty, Whole Life, Fixed Annuities, Liability
Education
Neosho County Community College
AA
Washburn University
Business/Managerial Economics
AAA Allied Group August 2015 - Present
Michel tires January 2008 - August 2015
Education
Sinclair Community College 2001 — 2004
Associate's degree, Automobile/Automotive Mechanics Technology/Technician
AAA Allied Group May 2008 - January 2015
Sonny's BBQ December 2006 - May 2008
Community Trust Bank September 2005 - October 2006
Skills
Customer Service, Microsoft Office, Front Office, Training, Cashiering, Customer Satisfaction, Microsoft Word, Sales, PowerPoint, Inventory Management, Outlook
Education
KCTCS 1998 — 2000
No, Education
The University of Southern Mississippi 1996 — 1997
No, Education
Lexington Catholic High School 1992 — 1996
Yes