Advanced Call Center Technologies
Description
Address: 2031 S Spring Valley Rd, Junction City, KS 66441 Hours: Open 24 hours SundayOpen 24 hoursMonday(Martin Luther King Jr. Day)Open 24 hoursHours might differTuesdayOpen 24 hoursWednesdayOpen 24 hoursThursdayOpen 24 hoursFridayOpen 24 hoursSaturdayOpen 24 hoursSuggest an edit Unable to add this file. Please check that it is a valid photo. Phone: (785) 210-0435: : : : Website: Place name: : Category: : Website: http://acttoday.com/ Category: Call center Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question Q: This place of employment is upsurd .They dont care about their workers .The main objective is just to have another number working .This place fires so many people . This is why they are always hiring .I say work here while trying to find another job.A: I work here I advise to find another job while working here. They are too hard on the workers and they write you up for the stupidest things. Customers do not enjoy when they want to make a payment and you ask them 5 questions that they hate.(1 more answer)See all questions (4) Add a photoThanks for sharing!Your photo will be posted publicly on Google.Contribute MoreDoneUpload public photos of Advanced Call Center Technologies Junction City Posting publicly on the Web Write a review Reviews"Great place to work good money ." "Amazing job and atmosphere." "Did not have compassion for the employees" View all Google reviews
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Advanced Call Center Technologies Employees
Employee
Years
Job
Industry
Mindy Cubrich Mindy Cubrich's Advanced Call Center Technologies Experience June 2013 - April 2015
Job Director Operations at STARTEK
Industry Outsourcing/Offshoring
Experience
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
STARTEK April 2015 - Present
Advanced Call Center Technologies June 2013 - April 2015
AAA Life 2011 - 2012
PCCW Teleservices March 2007 - November 2011
Sitel November 1991 - April 2007
Skills
Customer Experience, Operations Management, Staff Development, Outsourcing, Workforce Management, CRM, Call Center, Call Center Development, Project Management, Performance Management, Forecasting, P&L Responsibility, BPO, Income Statement, Inbound Marketing, Call Centers, Training, Account Management, Process Improvement, Coaching, Leadership, Management, Team Building, Customer Satisfaction, Contact Centers, P&L Management, Analytics, Sales, Quality Assurance, Customer Retention, P&L
Education
University of Nebraska at Omaha
Business Administration/Marketing
Valencia Mischal Valencia Mischal's Advanced Call Center Technologies Experience September 2012 - June 2013
Job KW Realtor, "Satisfying Your Thirst for Home Ownership!"
Industry Real Estate
Experience
Keller Williams Realty February 2014 - Present
Mary Kay Beauty Consultant September 2013 - Present
Advanced Call Center Technologies September 2012 - June 2013
DISYS May 2011 - November 2011
Ann Taylor Factory Store November 2007 - July 2011
Soma Intimates July 2010 - January 2011
Mount Calvary Baptist Church February 2008 - December 2009
Bayside Mortgage & Properties March 2003 - August 2008
Capitol Investments August 1998 - February 2003
Skills
Volunteering, Volunteer Recruiting, Volunteer Training, Customer Service, Real Estate Sales..., First Time Home Buyers, Real Estate Transactions, Seller Representation, Foreclosures, Residential Mortgages, Real Estate Financing, Short Sales, Home Equity Loans, Lead Generation, Sales, Retail Sales, Cashiering, Office Management, Management, Invoicing, Accounts Payable, Accounts Receivable, 10 Key, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Data Entry, Proofreading, Event Planning, Salesforce.com, Photoshop, Dispatching
Education
Solano Community College 2011 — 2012
Fairfield-Suisun Adult Education School
Medical Terminology, 99%
California School of Real Estate 2000 — 2000
Real Estate Salesperson, Real Estate
Solano Community College
S, Business & Accounting
Keller Williams Realty February 2014 - Present
Mary Kay Beauty Consultant September 2013 - Present
Advanced Call Center Technologies September 2012 - June 2013
DISYS May 2011 - November 2011
Ann Taylor Factory Store November 2007 - July 2011
Soma Intimates July 2010 - January 2011
Mount Calvary Baptist Church February 2008 - December 2009
Bayside Mortgage & Properties March 2003 - August 2008
Capitol Investments August 1998 - February 2003
Skills
Volunteering, Volunteer Recruiting, Volunteer Training, Customer Service, Real Estate Sales..., First Time Home Buyers, Real Estate Transactions, Seller Representation, Foreclosures, Residential Mortgages, Real Estate Financing, Short Sales, Home Equity Loans, Lead Generation, Sales, Retail Sales, Cashiering, Office Management, Management, Invoicing, Accounts Payable, Accounts Receivable, 10 Key, Microsoft Office, Microsoft Word, PowerPoint, Microsoft Excel, Data Entry, Proofreading, Event Planning, Salesforce.com, Photoshop, Dispatching
Education
Solano Community College 2011 — 2012
Fairfield-Suisun Adult Education School
Medical Terminology, 99%
California School of Real Estate 2000 — 2000
Real Estate Salesperson, Real Estate
Solano Community College
S, Business & Accounting
Carrie Baggett Carrie Baggett's Advanced Call Center Technologies Experience September 2011 - April 2012
Job student
Industry Higher Education
Experience
Advanced Call Center Technologies September 2011 - April 2012
CenturyLink June 2008 - June 2009
Skills
Technical Support, Creative Writing, Customer Service, Escalation
Education
Pikes Peak Community College
English/Language Arts Teacher Education
University of Louisiana at Monroe
Advanced Call Center Technologies September 2011 - April 2012
CenturyLink June 2008 - June 2009
Skills
Technical Support, Creative Writing, Customer Service, Escalation
Education
Pikes Peak Community College
English/Language Arts Teacher Education
University of Louisiana at Monroe
Jorge Diego Jorge Diego's Advanced Call Center Technologies Experience July 2007 - January 2012
Job Agency Producer at Farmers Insurance
Industry Financial Services
Experience
Farmers Insurance August 2014 - Present
Walmart June 2014 - August 2014
T-Mobile June 2012 - October 2012
Advanced Call Center Technologies July 2007 - January 2012
Skills
Microsoft Office, English, Spanish-speaking, Sales, Property & Casualty..., Life Insurance
Education
The University of Texas-Pan American 2011 — 2014
Bachelor's Degree, Finance
Farmers Insurance August 2014 - Present
Walmart June 2014 - August 2014
T-Mobile June 2012 - October 2012
Advanced Call Center Technologies July 2007 - January 2012
Skills
Microsoft Office, English, Spanish-speaking, Sales, Property & Casualty..., Life Insurance
Education
The University of Texas-Pan American 2011 — 2014
Bachelor's Degree, Finance
EDNA SALAS EDNA SALAS's Advanced Call Center Technologies Experience March 2010 - February 2014
Job Vice President of Human Resources Operations at Clearpoint Southwest/Entrepreneur/Community Activist
Industry Management Consulting
Experience
Clearpoint Southwest April 2014 - Present
Sand2Pearl May 2013 - Present
Advanced Call Center Technologies March 2010 - February 2014
Americare Home Health 2010 - 2010
Weslaco Friends of the Library 2009 - 2009
City of Weslaco Texas January 2005 - 2009
Skills
Employee Relations, Organizational..., Payroll, Call Center, People Management, Compliance, Process Improvement, Staff Development, Team Building, Team Management, Spanish translation, write Spanish, Public Relations, FMLA, Employee Engagement, Policy, Recruiting, Human Resources, Interviews, Personnel Management, Leadership, Employment Law, New Hire Orientations, Management, Call Centers
Education
The University of Texas-Pan American
Business Administration - Human Resources Management
Clearpoint Southwest April 2014 - Present
Sand2Pearl May 2013 - Present
Advanced Call Center Technologies March 2010 - February 2014
Americare Home Health 2010 - 2010
Weslaco Friends of the Library 2009 - 2009
City of Weslaco Texas January 2005 - 2009
Skills
Employee Relations, Organizational..., Payroll, Call Center, People Management, Compliance, Process Improvement, Staff Development, Team Building, Team Management, Spanish translation, write Spanish, Public Relations, FMLA, Employee Engagement, Policy, Recruiting, Human Resources, Interviews, Personnel Management, Leadership, Employment Law, New Hire Orientations, Management, Call Centers
Education
The University of Texas-Pan American
Business Administration - Human Resources Management
Elisa Hoyos Elisa Hoyos's Advanced Call Center Technologies Experience July 2010 - August 2011
Job Improving the quality and efficiency of agent interactions with customers through training and coaching.
Industry Professional Training & Coaching
Experience
ROBERT C DAVIS AND ASSOCIATES October 2014 - Present
AmeriFirst Financial, Inc. August 2014 - October 2014
Chase August 2011 - July 2014
Advanced Call Center Technologies July 2010 - August 2011
First Liberty Financial Mortgage 2008 - 2010
Travelworm June 2001 - July 2003
Arizona School of Real Estate and Business 1996 - 1998
Skills
Entrepreneurship, Leadership Development, Strategic Planning, Nonprofits, Public Speaking, Microsoft Office, Recruiting, Training, Small Business, Customer Experience, Teaching, Sales, Time Management, Social Networking, Direct Sales, Event Planning, Customer Service, Networking, Call Centers, Outlook, Team Building, Leadership, Management, Real Estate, Marketing, Coaching, Public Relations, Mortgage Lending, Refinance, Loans, Residential Homes, Investment Properties, First Time Home Buyers
Education
Arizona School of Real Estate and Business
Certification, Real Estate
University of Arizona 1994 — 1995
n/a, General Studies
Arizona Western College
General Studies, General Studies
ROBERT C DAVIS AND ASSOCIATES October 2014 - Present
AmeriFirst Financial, Inc. August 2014 - October 2014
Chase August 2011 - July 2014
Advanced Call Center Technologies July 2010 - August 2011
First Liberty Financial Mortgage 2008 - 2010
Travelworm June 2001 - July 2003
Arizona School of Real Estate and Business 1996 - 1998
Skills
Entrepreneurship, Leadership Development, Strategic Planning, Nonprofits, Public Speaking, Microsoft Office, Recruiting, Training, Small Business, Customer Experience, Teaching, Sales, Time Management, Social Networking, Direct Sales, Event Planning, Customer Service, Networking, Call Centers, Outlook, Team Building, Leadership, Management, Real Estate, Marketing, Coaching, Public Relations, Mortgage Lending, Refinance, Loans, Residential Homes, Investment Properties, First Time Home Buyers
Education
Arizona School of Real Estate and Business
Certification, Real Estate
University of Arizona 1994 — 1995
n/a, General Studies
Arizona Western College
General Studies, General Studies
Robin Hope, GPHR SPHR SHRM- SCP's Advanced Call Center Technologies Experience August 2009 - January 2010
Job Director of Human Resources at Haag Engineering
Industry Human Resources
Experience
Haag Engineering November 2013 - Present
ValueOptions March 2010 - November 2013
Advanced Call Center Technologies August 2009 - January 2010
R & R Hope Properties, LP August 2008 - August 2009
Ryan & Company April 2008 - August 2009
Paragon Global Resources August 2006 - April 2008
ClubCorp November 1999 - August 2006
AMRESCO, Inc. July 1995 - November 1999
Skills
Employee Relations, HR Strategy, Global HR, FMLA, Recruiting, Employment Law, COBRA, HR Metrics, Management, ERISA, HIPAA, HRIS, Onboarding, Benefits Administration, Performance Management, Human Resources, Employee Benefits, Talent Acquisition, Policy, Personnel Management, Deferred Compensation, Employee Engagement, Leadership Development, New Hire Orientations, Labor Relations, Leadership, Employee Handbooks, Succession Planning, Workforce Planning, HR Policies, College Recruiting, Applicant Tracking..., Talent Management, Training, Strategy, PeopleSoft, Organizational..., Interviews, Compensation & Benefit
Education
The University of Texas at Arlington 2003 — 2006
Masters of Science Human Resources Management, Human Resources Management
Haag Engineering November 2013 - Present
ValueOptions March 2010 - November 2013
Advanced Call Center Technologies August 2009 - January 2010
R & R Hope Properties, LP August 2008 - August 2009
Ryan & Company April 2008 - August 2009
Paragon Global Resources August 2006 - April 2008
ClubCorp November 1999 - August 2006
AMRESCO, Inc. July 1995 - November 1999
Skills
Employee Relations, HR Strategy, Global HR, FMLA, Recruiting, Employment Law, COBRA, HR Metrics, Management, ERISA, HIPAA, HRIS, Onboarding, Benefits Administration, Performance Management, Human Resources, Employee Benefits, Talent Acquisition, Policy, Personnel Management, Deferred Compensation, Employee Engagement, Leadership Development, New Hire Orientations, Labor Relations, Leadership, Employee Handbooks, Succession Planning, Workforce Planning, HR Policies, College Recruiting, Applicant Tracking..., Talent Management, Training, Strategy, PeopleSoft, Organizational..., Interviews, Compensation & Benefit
Education
The University of Texas at Arlington 2003 — 2006
Masters of Science Human Resources Management, Human Resources Management
Benjamin Failing Benjamin Failing's Advanced Call Center Technologies Experience September 2009 - July 2011
Job Senior Manager Operations ManagementWorkforce Management
Industry Outsourcing/Offshoring
Experience
Sykes February 2015 - Present
Sykes July 2011 - Present
Advanced Call Center Technologies September 2009 - July 2011
WDS Global April 2008 - April 2009
E-LOAN April 2006 - January 2008
Burlington Coat Factory November 2000 - November 2004
Circuit City August 1998 - February 2000
Copeland's Sports 1990 - 1999
Skills
Operations Management, Call Center, Customer Satisfaction, Workforce Management, Customer Service, Customer Experience
Education
George Fox University 2009 — 2010
Management and Organizational Leadership
University of San Francisco 2000 — 2002
BS, MIS
Villanova University
Six Sigma Green Belt
Sykes February 2015 - Present
Sykes July 2011 - Present
Advanced Call Center Technologies September 2009 - July 2011
WDS Global April 2008 - April 2009
E-LOAN April 2006 - January 2008
Burlington Coat Factory November 2000 - November 2004
Circuit City August 1998 - February 2000
Copeland's Sports 1990 - 1999
Skills
Operations Management, Call Center, Customer Satisfaction, Workforce Management, Customer Service, Customer Experience
Education
George Fox University 2009 — 2010
Management and Organizational Leadership
University of San Francisco 2000 — 2002
BS, MIS
Villanova University
Six Sigma Green Belt
Tekisha Hambric Tekisha Hambric's Advanced Call Center Technologies Experience June 2014 - Present
Job Customer Service Representative at Advanced Call Center Technologies
Industry Health, Wellness and Fitness
Experience
Advanced Call Center Technologies June 2014 - Present
Waist Training with Kisha November 2013 - Present
RGIS December 2013 - 2014
Skills
Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Social Media, Customer Service, Research, Photoshop, Leadership, HTML, Facebook, Social Networking, Communication, Teamwork, Critical Thinking, Problem Solving
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Business Administration and Management, General, Freshmen
Walters State Community College 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Advanced Call Center Technologies June 2014 - Present
Waist Training with Kisha November 2013 - Present
RGIS December 2013 - 2014
Skills
Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Social Media, Customer Service, Research, Photoshop, Leadership, HTML, Facebook, Social Networking, Communication, Teamwork, Critical Thinking, Problem Solving
Education
University of Phoenix 2014 — 2016
Associate of Arts (A.A.), Business Administration and Management, General, Freshmen
Walters State Community College 2011 — 2013
Bachelor of Business Administration (BBA), Business Administration and Management, General
Lucas Clift Lucas Clift's Advanced Call Center Technologies Experience 2012 - 2013
Job Job Seeker
Industry Hospitality
Experience
Advanced Call Center Technologies 2012 - 2013
Tennessee Furniture 2006 - July 2012
Skills
Customer Service, Public Relations, Works well with a team, Communication, Marketing
Education
Tusculum College 2006 — 2012
Bachelor of Science (B.S.), Organizational Management
Advanced Call Center Technologies 2012 - 2013
Tennessee Furniture 2006 - July 2012
Skills
Customer Service, Public Relations, Works well with a team, Communication, Marketing
Education
Tusculum College 2006 — 2012
Bachelor of Science (B.S.), Organizational Management
Beth Volpe Beth Volpe's Advanced Call Center Technologies Experience September 2006 - April 2010
Job Office Maven
Industry Human Resources
Experience
Apple and Kelly Services 2013 - 2013
Mercer August 2010 - July 2011
Advanced Call Center Technologies September 2006 - April 2010
Best Western Kachina Lodge and Meeting Center July 2006 - December 2006
The Wisdom Cup September 2005 - September 2006
Redwing Book Company June 2001 - September 2005
JRI Health - Sydney Borum, Jr. Health Center November 1999 - June 2001
Skills
Word, Outlook, Microsoft Office, Customer Service, Supervisory Skills, Fax, Internet Explorer, Credit, Customer Relations, PowerPoint, Excel, Coaching, Editing, Scanners, Benefits, Telephone Skills, Printers, Business Correspondence, Proofreading, Indexing, Bookkeeping, Debit, Photoshop, Scheduling, Data Entry, Writing, Accounts Payable, Administration, Problem Solving, Typing, Billing, Hiring, Spreadsheets, Policy Analysis, Quickbooks, Employee Benefits, Marketing, Leadership, Customer Satisfaction
Education
University of Pittsburgh 1997 — 1998
Computer Science, Psychology
Brockton High School 1993 — 1997
Diploma, High School
Apple and Kelly Services 2013 - 2013
Mercer August 2010 - July 2011
Advanced Call Center Technologies September 2006 - April 2010
Best Western Kachina Lodge and Meeting Center July 2006 - December 2006
The Wisdom Cup September 2005 - September 2006
Redwing Book Company June 2001 - September 2005
JRI Health - Sydney Borum, Jr. Health Center November 1999 - June 2001
Skills
Word, Outlook, Microsoft Office, Customer Service, Supervisory Skills, Fax, Internet Explorer, Credit, Customer Relations, PowerPoint, Excel, Coaching, Editing, Scanners, Benefits, Telephone Skills, Printers, Business Correspondence, Proofreading, Indexing, Bookkeeping, Debit, Photoshop, Scheduling, Data Entry, Writing, Accounts Payable, Administration, Problem Solving, Typing, Billing, Hiring, Spreadsheets, Policy Analysis, Quickbooks, Employee Benefits, Marketing, Leadership, Customer Satisfaction
Education
University of Pittsburgh 1997 — 1998
Computer Science, Psychology
Brockton High School 1993 — 1997
Diploma, High School
Peter Brau Peter Brau's Advanced Call Center Technologies Experience May 2009 - April 2010
Job Experienced Senior Customer Service and Sales Executive
Industry Consumer Services
Experience
Tennessee National Guard and Citigroup February 2013 - Present
Citi October 2011 - Present
Army National Guard September 2010 - August 2012
Advanced Call Center Technologies May 2009 - April 2010
Mimeo.com March 2008 - February 2009
Mimeo.com February 2006 - March 2008
First Tennessee Bank March 2004 - October 2005
RHM Teleservices 2000 - 2004
US Army June 1991 - July 2000
Skills
Account Management, Sales Management, Salesforce.com, New Business Development, B2B, Sales, Customer Retention, Sales Process, Team Building, Cold Calling, Customer Service, CRM, Business Development, Solution Selling, Operations Management, Direct Sales, Lead Generation, Strategic Planning, Customer Satisfaction, Vendor Management, Training, Coaching, Call Centers, Management, Leadership, Outsourcing, Program Management, Selling, Sales Operations, Analysis, Process Improvement, Strategy, Marketing, Marketing Strategy, Recruiting, Cross-functional Team...
Education
University of Phoenix 2002 — 2005
MBA, Business
University of California, Santa Barbara 1987 — 1991
BA, History
Los Alamos High School 1984 — 1987
Tennessee National Guard and Citigroup February 2013 - Present
Citi October 2011 - Present
Army National Guard September 2010 - August 2012
Advanced Call Center Technologies May 2009 - April 2010
Mimeo.com March 2008 - February 2009
Mimeo.com February 2006 - March 2008
First Tennessee Bank March 2004 - October 2005
RHM Teleservices 2000 - 2004
US Army June 1991 - July 2000
Skills
Account Management, Sales Management, Salesforce.com, New Business Development, B2B, Sales, Customer Retention, Sales Process, Team Building, Cold Calling, Customer Service, CRM, Business Development, Solution Selling, Operations Management, Direct Sales, Lead Generation, Strategic Planning, Customer Satisfaction, Vendor Management, Training, Coaching, Call Centers, Management, Leadership, Outsourcing, Program Management, Selling, Sales Operations, Analysis, Process Improvement, Strategy, Marketing, Marketing Strategy, Recruiting, Cross-functional Team...
Education
University of Phoenix 2002 — 2005
MBA, Business
University of California, Santa Barbara 1987 — 1991
BA, History
Los Alamos High School 1984 — 1987
Jose Alfredo Maldonado Jose Alfredo Maldonado's Advanced Call Center Technologies Experience November 2008 - November 2010
Job IT Operations/Support Analyst at HP Enterprise Services
Industry Information Technology and Services
Experience
HP Enterprise Services May 2015 - Present
Northrop Grumman IT/IIS/NISC September 2012 - May 2015
Pronto Insurance March 2011 - September 2012
Advanced Call Center Technologies November 2008 - November 2010
Penncro Associates August 2006 - July 2008
Advanced Call Center Technologies May 2000 - July 2006
Skills
CCNA - Cisco Certified..., CCNP - Cisco Certified..., Call Center, Vendor Management, Security, Process Improvement, Operations Management, Team Management, Customer Relations, Customer Service, IT Management, Switches, Microsoft Office, Troubleshooting, Windows, Telecommunications, Problem Solving, Team Leadership
Education
University of Texas at Brownsville 2012 — 2014
Texas A&M University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Management Information Systems
HP Enterprise Services May 2015 - Present
Northrop Grumman IT/IIS/NISC September 2012 - May 2015
Pronto Insurance March 2011 - September 2012
Advanced Call Center Technologies November 2008 - November 2010
Penncro Associates August 2006 - July 2008
Advanced Call Center Technologies May 2000 - July 2006
Skills
CCNA - Cisco Certified..., CCNP - Cisco Certified..., Call Center, Vendor Management, Security, Process Improvement, Operations Management, Team Management, Customer Relations, Customer Service, IT Management, Switches, Microsoft Office, Troubleshooting, Windows, Telecommunications, Problem Solving, Team Leadership
Education
University of Texas at Brownsville 2012 — 2014
Texas A&M University 1995 — 1999
Bachelor of Business Administration (B.B.A.), Management Information Systems
Anthony Santana Anthony Santana's Advanced Call Center Technologies Experience December 2009 - February 2011
Job Expert Consultant at Zintro Inc.
Industry Outsourcing/Offshoring
Experience
Zintro Inc. March 2011 - Present
StreetSmart Call Centre September 2009 - Present
Advanced Call Center Technologies December 2009 - February 2011
Tritium Card Services September 2008 - June 2009
ACT Technologies 2005 - 2007
Ocwen Financial Solutions 2002 - 2005
Great Lakes Bureau 1988 - 1999
Skills
Call Center, Six Sigma, Strategic Planning, Training, Management, BPO, Operations Management, Process Improvement, Workforce Management, Outsourcing, Performance Management, Vendor Management, Team Management, Management Consulting, Team Building, Business Process..., Coaching, Change Management, Customer Service, Business Development, Quality Assurance, Team Leadership, Call Centers, Project Planning, CRM, Project Management, Program Management, Business Analysis, Analysis
Education
Skidmore College 1985 — 1987
BA, Sociology/Social Work, 4.0
Junior College of Albany 1980 — 1982
Associate of Science (A.S.), Business Administration, Management and Operations, 4.0
Zintro Inc. March 2011 - Present
StreetSmart Call Centre September 2009 - Present
Advanced Call Center Technologies December 2009 - February 2011
Tritium Card Services September 2008 - June 2009
ACT Technologies 2005 - 2007
Ocwen Financial Solutions 2002 - 2005
Great Lakes Bureau 1988 - 1999
Skills
Call Center, Six Sigma, Strategic Planning, Training, Management, BPO, Operations Management, Process Improvement, Workforce Management, Outsourcing, Performance Management, Vendor Management, Team Management, Management Consulting, Team Building, Business Process..., Coaching, Change Management, Customer Service, Business Development, Quality Assurance, Team Leadership, Call Centers, Project Planning, CRM, Project Management, Program Management, Business Analysis, Analysis
Education
Skidmore College 1985 — 1987
BA, Sociology/Social Work, 4.0
Junior College of Albany 1980 — 1982
Associate of Science (A.S.), Business Administration, Management and Operations, 4.0
Breyuna Bartee's Advanced Call Center Technologies Experience June 2014 - August 2014
Job Student at Tennessee State University
Industry Financial Services
Experience
Xerox July 2015 - Present
Panera Bread January 2015 - Present
Advanced Call Center Technologies June 2014 - August 2014
Lillian G Boutique September 2009 - September 2013
Skills
Skills Strong..., Finance
Education
Tennessee State University 2015 — 2017
Master of finance
Tennessee State University 2011 — 2015
Finance, Accounting and Finance
Xerox July 2015 - Present
Panera Bread January 2015 - Present
Advanced Call Center Technologies June 2014 - August 2014
Lillian G Boutique September 2009 - September 2013
Skills
Skills Strong..., Finance
Education
Tennessee State University 2015 — 2017
Master of finance
Tennessee State University 2011 — 2015
Finance, Accounting and Finance
Nishaant Ram Nishaant Ram's Advanced Call Center Technologies Experience 2013 - Present
Job Enterprise Technician (IT)
Industry Information Technology and Services
Experience
Advanced Call Center Technologies 2013 - Present
AT&T April 2013 - May 2013
AT&T February 2013 - April 2013
GE Capital Retail Bank May 2012 - February 2013
University of California, Riverside September 2008 - January 2010
Skills
Call Centers, Customer Experience, Technical Support, CRM, Training, Credit Cards, Fraud, Data Entry, Customer Service, Troubleshooting, Active Directory, Enterprise Software, Networking, Software Installation, Computer Repair, Computer Security, Call Center, Credit, Computer Hardware, System Administration, Marketing, Access, Network Security, Printers, Enterprise Network..., Remote Troubleshooting, Remote Access, Remote User Support
Education
Hiram Johnson West Campus High School 2006 — 2010
High School Diploma
University of California, Riverside 2006 — 2010
Advanced Call Center Technologies 2013 - Present
AT&T April 2013 - May 2013
AT&T February 2013 - April 2013
GE Capital Retail Bank May 2012 - February 2013
University of California, Riverside September 2008 - January 2010
Skills
Call Centers, Customer Experience, Technical Support, CRM, Training, Credit Cards, Fraud, Data Entry, Customer Service, Troubleshooting, Active Directory, Enterprise Software, Networking, Software Installation, Computer Repair, Computer Security, Call Center, Credit, Computer Hardware, System Administration, Marketing, Access, Network Security, Printers, Enterprise Network..., Remote Troubleshooting, Remote Access, Remote User Support
Education
Hiram Johnson West Campus High School 2006 — 2010
High School Diploma
University of California, Riverside 2006 — 2010
Jorge Serrano's Advanced Call Center Technologies Experience April 2011 - Present
Job Senior Operations Managet at Advanced Call Center Technologies
Industry Marketing and Advertising
Experience
Advanced Call Center Technologies April 2011 - Present
Market Information Solutions June 2007 - December 2010
Century 21 New Millennium April 2008 - June 2008
Tibro Realty June 2006 - April 2008
TNS Sofres November 1996 - June 2006
MDIIS January 2000 - January 2006
Interviewing Services January 1997 - January 2000
MDI January 1996 - January 1997
Skills
Leadership, Management, Brand Loyalty, Customer Satisfaction, Training, Business Development, Recruiting, Online Research, Customer Experience, Call Centers, Customer Retention, Analysis, Marketing, CRM, Sales, Team Management, Strategic Partnerships, Outsourcing, Project Planning, Human Resources, Strategy, Operations Management, New Business Development, Time Management, Start-ups, Customer Insight, Focus Groups, Project Management, Executive Management, Interviews, Coaching, B2B, Lead Generation, Vendor Management, Customer Service, Contract Negotiation, Marketing Strategy, Team Leadership, Competitive Analysis, Sales Management, Strategic Planning, Team Building, Business Planning, Account Management, Sales Operations, Analytics, Business Strategy, Social Media Marketing, Marketing Communications, Negotiation
Education
Universidad Autónoma de Baja California 1995 — 2000
Bachelor of Laws (LL.B.), Law
Bonita Vista High School
Preparatoria Federal Lazaro Cardenas
South Western College
BA, political science
UABC. Law school
Bachelor of Laws (LL.B.), Law
Advanced Call Center Technologies April 2011 - Present
Market Information Solutions June 2007 - December 2010
Century 21 New Millennium April 2008 - June 2008
Tibro Realty June 2006 - April 2008
TNS Sofres November 1996 - June 2006
MDIIS January 2000 - January 2006
Interviewing Services January 1997 - January 2000
MDI January 1996 - January 1997
Skills
Leadership, Management, Brand Loyalty, Customer Satisfaction, Training, Business Development, Recruiting, Online Research, Customer Experience, Call Centers, Customer Retention, Analysis, Marketing, CRM, Sales, Team Management, Strategic Partnerships, Outsourcing, Project Planning, Human Resources, Strategy, Operations Management, New Business Development, Time Management, Start-ups, Customer Insight, Focus Groups, Project Management, Executive Management, Interviews, Coaching, B2B, Lead Generation, Vendor Management, Customer Service, Contract Negotiation, Marketing Strategy, Team Leadership, Competitive Analysis, Sales Management, Strategic Planning, Team Building, Business Planning, Account Management, Sales Operations, Analytics, Business Strategy, Social Media Marketing, Marketing Communications, Negotiation
Education
Universidad Autónoma de Baja California 1995 — 2000
Bachelor of Laws (LL.B.), Law
Bonita Vista High School
Preparatoria Federal Lazaro Cardenas
South Western College
BA, political science
UABC. Law school
Bachelor of Laws (LL.B.), Law
Cristina Andersen's Advanced Call Center Technologies Experience July 2007 - October 2013
Job Training Specialist II at Harland Clarke
Industry Outsourcing/Offshoring
Experience
Harland Clarke December 2013 - Present
Advanced Call Center Technologies July 2007 - October 2013
Advanced Call Center Technologies March 2007 - July 2007
Mac-Pac Transport January 2005 - February 2007
Skills
Credit Card Fraud, Loss Prevention, Customer Service..., Training Delivery, Call Center..., Curriculum Development, Quick Reference Guides, Call Centers, Time Management, Workforce Management, Training Facilitation, Trainers, Training Needs Analysis, Coaching, Adult Learning..., Attrition, Contact Centers, Performance Management, Train the Trainer, Credit Cards, New Hire Orientations, Needs Analysis, Risk Management, Blended Learning, Conflict Resolution, Interviews, Training Analysis, Customer Satisfaction, COPC, ADDIE, Customer Experience, Learning Management..., Corporate Training, Management, Telemarketing, Voice & Accent, Inbound Marketing, Training Programme..., Training, Instructor-led Training, Employee Training, Customer Retention, BPO, Soft Skills, IEX, Performance Consulting, Payroll, Call Center Development, Training Management, Development & delivery...
Education
University of the Incarnate Word 2014 — 2016
Bachelor of Arts (B.A.), Finance, General
Texas State Technical College Harlingen 2012 — 2014
Undergraduate Core, Business, 3.25
Harland Clarke December 2013 - Present
Advanced Call Center Technologies July 2007 - October 2013
Advanced Call Center Technologies March 2007 - July 2007
Mac-Pac Transport January 2005 - February 2007
Skills
Credit Card Fraud, Loss Prevention, Customer Service..., Training Delivery, Call Center..., Curriculum Development, Quick Reference Guides, Call Centers, Time Management, Workforce Management, Training Facilitation, Trainers, Training Needs Analysis, Coaching, Adult Learning..., Attrition, Contact Centers, Performance Management, Train the Trainer, Credit Cards, New Hire Orientations, Needs Analysis, Risk Management, Blended Learning, Conflict Resolution, Interviews, Training Analysis, Customer Satisfaction, COPC, ADDIE, Customer Experience, Learning Management..., Corporate Training, Management, Telemarketing, Voice & Accent, Inbound Marketing, Training Programme..., Training, Instructor-led Training, Employee Training, Customer Retention, BPO, Soft Skills, IEX, Performance Consulting, Payroll, Call Center Development, Training Management, Development & delivery...
Education
University of the Incarnate Word 2014 — 2016
Bachelor of Arts (B.A.), Finance, General
Texas State Technical College Harlingen 2012 — 2014
Undergraduate Core, Business, 3.25
Latisha Turner Latisha Turner's Advanced Call Center Technologies Experience August 2012 - November 2013
Job Sales Coach Supervisor and Care Management professional
Industry Telecommunications
Experience
CenturyLink March 2015 - Present
Indirect Report Representative for Verizon Wireless August 2014 - March 2015
Advanced Call Center Technologies August 2012 - November 2013
CenturyLink May 2006 - August 2012
Advanced Call Center Technologies January 2003 - May 2006
Cendant Inc. December 2000 - January 2003
Heilig Meyers January 2000 - December 2000
Skills
BPO, Call Centers, Workforce Management, Operations Management, Outsourcing, Contact Centers, Vendor Management, Customer Satisfaction, Process Improvement, Customer Experience, Call Center Development, Performance Management, Leadership, CRM, Customer Retention, Training
Education
University of Phoenix 2009 — 2014
Associate of Arts (A.A.), Business Fundamentals, 3.0
CenturyLink March 2015 - Present
Indirect Report Representative for Verizon Wireless August 2014 - March 2015
Advanced Call Center Technologies August 2012 - November 2013
CenturyLink May 2006 - August 2012
Advanced Call Center Technologies January 2003 - May 2006
Cendant Inc. December 2000 - January 2003
Heilig Meyers January 2000 - December 2000
Skills
BPO, Call Centers, Workforce Management, Operations Management, Outsourcing, Contact Centers, Vendor Management, Customer Satisfaction, Process Improvement, Customer Experience, Call Center Development, Performance Management, Leadership, CRM, Customer Retention, Training
Education
University of Phoenix 2009 — 2014
Associate of Arts (A.A.), Business Fundamentals, 3.0
Marcel Barrera's Advanced Call Center Technologies Experience March 2010 - June 2010
Job Director of Customer Experience | Consumer Operations & Customer Experience Strategist
Industry Consumer Goods
Experience
L'Oréal October 2014 - Present
Accenture March 2013 - October 2014
Vitamin Research Products, LLC October 2010 - February 2013
Volt Information Science VMC June 2010 - October 2010
Advanced Call Center Technologies March 2010 - June 2010
Redcats USA September 2008 - October 2009
Redcats USA October 2006 - September 2008
Redcats USA June 2005 - October 2006
West Corporation October 1998 - November 2003
Skills
Call Centers, Process Improvement, Customer Service, Vendor Management, Management, Leadership, Forecasting, Strategy, Operations Management, Training, Outsourcing, Customer Retention, Customer Experience, Project Management, Sales, Employee Training, Customer Satisfaction, Marketing, Workforce Management, Team Building, Coaching, Performance Management, ERP, Contact Centers, Microsoft Excel, Program Management, Start-ups, Business Strategy, Analytics, Retail, Continuous Improvement, P&L Management, Call Center Development, Microsoft Word, Change Management, Budgets, Strategic Planning, PowerPoint, Team Leadership, Data Analysis, Cross-functional Team..., Account Management, Time Management, E-commerce, Inventory Management, Call Center, Training & Development, Excel, Word, CRM
Education
University of Phoenix 2003 — 2008
MBA, Business Administration
University of Phoenix 2003 — 2008
BSBA, Business Administration
L'Oréal October 2014 - Present
Accenture March 2013 - October 2014
Vitamin Research Products, LLC October 2010 - February 2013
Volt Information Science VMC June 2010 - October 2010
Advanced Call Center Technologies March 2010 - June 2010
Redcats USA September 2008 - October 2009
Redcats USA October 2006 - September 2008
Redcats USA June 2005 - October 2006
West Corporation October 1998 - November 2003
Skills
Call Centers, Process Improvement, Customer Service, Vendor Management, Management, Leadership, Forecasting, Strategy, Operations Management, Training, Outsourcing, Customer Retention, Customer Experience, Project Management, Sales, Employee Training, Customer Satisfaction, Marketing, Workforce Management, Team Building, Coaching, Performance Management, ERP, Contact Centers, Microsoft Excel, Program Management, Start-ups, Business Strategy, Analytics, Retail, Continuous Improvement, P&L Management, Call Center Development, Microsoft Word, Change Management, Budgets, Strategic Planning, PowerPoint, Team Leadership, Data Analysis, Cross-functional Team..., Account Management, Time Management, E-commerce, Inventory Management, Call Center, Training & Development, Excel, Word, CRM
Education
University of Phoenix 2003 — 2008
MBA, Business Administration
University of Phoenix 2003 — 2008
BSBA, Business Administration
Olivia Tatum Olivia Tatum's Advanced Call Center Technologies Experience October 2008 - August 2011
Job Transportation Analyst at Landair Transport
Industry Transportation/Trucking/Railroad
Experience
Landair Transport March 2012 - Present
Forward Air April 2011 - March 2012
Advanced Call Center Technologies October 2008 - August 2011
Skills
Sales, Customer Service, Customer Satisfaction, Collections, Transportation, Computers, Employee Training
Education
North Greene High School 2003 — 2006
Honors Deploma
Tusculum College
Landair Transport March 2012 - Present
Forward Air April 2011 - March 2012
Advanced Call Center Technologies October 2008 - August 2011
Skills
Sales, Customer Service, Customer Satisfaction, Collections, Transportation, Computers, Employee Training
Education
North Greene High School 2003 — 2006
Honors Deploma
Tusculum College
William Harvill William Harvill's Advanced Call Center Technologies Experience July 2013 - March 2014
Job Organist at Bethlehem Lutheran Church
Industry Libraries
Experience
Bethlehem Lutheran Church February 2014 - Present
Advanced Call Center Technologies July 2013 - March 2014
Department of Distance Education, East Tennessee State University August 2011 - June 2013
Sherrod Library, East Tennessee State University August 2007 - January 2011
Music and Dance Library, University of Kansas August 2005 - May 2007
Department of Music and Dance, University of Kansas August 2002 - May 2007
Service Center Operations Team 2001 - 2002
Technology Systems 2000 - 2001
Skills
Academic Libraries, Interlibrary Loan, Collection Development, Teaching, Research, Piano Playing, Archives, American music, Music Arrangements, Recording Archives, Rare Books, Law Libraries, Government Documents, Rhythmic Theory, Data Entry, Quality Control, HTML, Music Libraries, Print Advertising, Library Instruction, Music History
Education
The University of Kansas 2002 — 2004
Master of Music, Musicology
University of Nebraska-Lincoln 1994 — 2000
Bachelor of Music, Music History
Bethlehem Lutheran Church February 2014 - Present
Advanced Call Center Technologies July 2013 - March 2014
Department of Distance Education, East Tennessee State University August 2011 - June 2013
Sherrod Library, East Tennessee State University August 2007 - January 2011
Music and Dance Library, University of Kansas August 2005 - May 2007
Department of Music and Dance, University of Kansas August 2002 - May 2007
Service Center Operations Team 2001 - 2002
Technology Systems 2000 - 2001
Skills
Academic Libraries, Interlibrary Loan, Collection Development, Teaching, Research, Piano Playing, Archives, American music, Music Arrangements, Recording Archives, Rare Books, Law Libraries, Government Documents, Rhythmic Theory, Data Entry, Quality Control, HTML, Music Libraries, Print Advertising, Library Instruction, Music History
Education
The University of Kansas 2002 — 2004
Master of Music, Musicology
University of Nebraska-Lincoln 1994 — 2000
Bachelor of Music, Music History
Santini Omidvar Santini Omidvar's Advanced Call Center Technologies Experience June 2012 - April 2015
Job General Manager at Wild River
Industry Management Consulting
Experience
Wild River March 2015 - Present
Advanced Call Center Technologies June 2012 - April 2015
health and fitness clubs August 2004 - June 2012
24 Hour Fitness January 1997 - January 2004
Skills
Leadership, Sales, Fitness, Customer Satisfaction, New Business Development, Management, Sales Management, Lifestyle, Customer Service, Wellness, Small Business, Health Club Management, Personal Training, Time Management, Coaching, Entrepreneurship, Customer Retention, Leadership Development, Result driven, Lead generation, Lead management, Health, Business Coaching, Weight Training, Team Building, Social Networking, fitness management, Customer Centric..., B2B marketing, Suggestive/Informative..., sales coaching, Life style, Interviews, Direct Sales, P, Personal Development, B2B, Start-ups, Business Planning, Marketing Strategy, Social Media Marketing, Human Resources, Nutrition, Strength Training, Training, Fitness Training, Recruiting, Strategic Planning, Marketing, Public Speaking
Education
vienna-austria 1983 — 1988
Business management, Business Administration and Management, General
London School of Economics and Political Science 1978 — 1983
BA, Business Management, 3.75
Heidelberg-Germany 1976 — 1979
Business management, Business management
Wild River March 2015 - Present
Advanced Call Center Technologies June 2012 - April 2015
health and fitness clubs August 2004 - June 2012
24 Hour Fitness January 1997 - January 2004
Skills
Leadership, Sales, Fitness, Customer Satisfaction, New Business Development, Management, Sales Management, Lifestyle, Customer Service, Wellness, Small Business, Health Club Management, Personal Training, Time Management, Coaching, Entrepreneurship, Customer Retention, Leadership Development, Result driven, Lead generation, Lead management, Health, Business Coaching, Weight Training, Team Building, Social Networking, fitness management, Customer Centric..., B2B marketing, Suggestive/Informative..., sales coaching, Life style, Interviews, Direct Sales, P, Personal Development, B2B, Start-ups, Business Planning, Marketing Strategy, Social Media Marketing, Human Resources, Nutrition, Strength Training, Training, Fitness Training, Recruiting, Strategic Planning, Marketing, Public Speaking
Education
vienna-austria 1983 — 1988
Business management, Business Administration and Management, General
London School of Economics and Political Science 1978 — 1983
BA, Business Management, 3.75
Heidelberg-Germany 1976 — 1979
Business management, Business management
Nell Walton's Advanced Call Center Technologies Experience 2006 - Present
Job Corporate Security Manager at Advanced Call Center Technologies
Industry Telecommunications
Experience
Advanced Call Center Technologies 2006 - Present
Elavon, Inc. 2003 - 2006
Skills
CISSP, CISA, Program Management, Training, Team Building, Policy, Operations Management, Management, Risk Management, Leadership, Network Security, Interviews, Supervisory Skills, Process Improvement, Team Leadership, Disaster Recovery, Information Security..., Leadership Development, Risk Assessment
Education
University of Arkansas at Little Rock
BS/BA, Biology/Journalism
Advanced Call Center Technologies 2006 - Present
Elavon, Inc. 2003 - 2006
Skills
CISSP, CISA, Program Management, Training, Team Building, Policy, Operations Management, Management, Risk Management, Leadership, Network Security, Interviews, Supervisory Skills, Process Improvement, Team Leadership, Disaster Recovery, Information Security..., Leadership Development, Risk Assessment
Education
University of Arkansas at Little Rock
BS/BA, Biology/Journalism
Michael Razzano's Advanced Call Center Technologies Experience February 2007 - May 2007
Job Network Technician at Pinnacle Technology Services, Inc
Industry Internet
Experience
Pinnacle Technology Services, Inc. February 2013 - Present
Clock Insurance and Financial Solutions January 2013 - Present
Clock Insurance and Financial Solutions October 2011 - Present
Best Buy September 2011 - October 2012
Self-employed September 2009 - October 2011
Pacific Internet September 2007 - August 2009
Advanced Call Center Technologies February 2007 - May 2007
Skills
PHP, CSS, HTML, JavaScript, Web Development, jQuery, XHTML, MySQL, Wordpress, Web Design, CMS, SEO, AJAX, Photoshop, Web Applications, Front-end Development, Programming, HTML5, E-commerce, Dreamweaver, SQL Server, Graphic Design, Apache, Joomla, C#, LAMP, Linux, SQL, User Interface, Testing, Online Marketing, Zend Framework, Windows, C++, .NET, User Interface Design, Subversion, Drupal
Education
University of California, Davis 2002 — 2006
Bachelor of Science, Computer Science
Pinnacle Technology Services, Inc. February 2013 - Present
Clock Insurance and Financial Solutions January 2013 - Present
Clock Insurance and Financial Solutions October 2011 - Present
Best Buy September 2011 - October 2012
Self-employed September 2009 - October 2011
Pacific Internet September 2007 - August 2009
Advanced Call Center Technologies February 2007 - May 2007
Skills
PHP, CSS, HTML, JavaScript, Web Development, jQuery, XHTML, MySQL, Wordpress, Web Design, CMS, SEO, AJAX, Photoshop, Web Applications, Front-end Development, Programming, HTML5, E-commerce, Dreamweaver, SQL Server, Graphic Design, Apache, Joomla, C#, LAMP, Linux, SQL, User Interface, Testing, Online Marketing, Zend Framework, Windows, C++, .NET, User Interface Design, Subversion, Drupal
Education
University of California, Davis 2002 — 2006
Bachelor of Science, Computer Science
Brian Nuss's Advanced Call Center Technologies Experience August 2007 - November 2013
Job Senior Program Manager
Industry Outsourcing/Offshoring
Experience
Bridgeforce Inc February 2015 - Present
BLC Staffing Solutions, Inc. February 2014 - Present
Advanced Call Center Technologies August 2007 - November 2013
Bank of America 2007 - 2008
MBNA 1988 - 2007
SSBA Delaware September 1986 - March 1988
Skills
Vendor Management, Call Centers, Operations Management, Credit, Process Improvement, Loans, Call Center, Leadership, Project Management, Credit Cards, Outsourcing, Banking, Team Leadership, Risk Management, BPO, Income Statement, Workforce Management, Customer Satisfaction, Financial Risk, Management, Strategy, Executive Management
Education
University of Delaware 1987 — 1989
Business Admin
Bridgeforce Inc February 2015 - Present
BLC Staffing Solutions, Inc. February 2014 - Present
Advanced Call Center Technologies August 2007 - November 2013
Bank of America 2007 - 2008
MBNA 1988 - 2007
SSBA Delaware September 1986 - March 1988
Skills
Vendor Management, Call Centers, Operations Management, Credit, Process Improvement, Loans, Call Center, Leadership, Project Management, Credit Cards, Outsourcing, Banking, Team Leadership, Risk Management, BPO, Income Statement, Workforce Management, Customer Satisfaction, Financial Risk, Management, Strategy, Executive Management
Education
University of Delaware 1987 — 1989
Business Admin
Robert Hammett's Advanced Call Center Technologies Experience June 2009 - August 2010
Job Owner, Software Engineer at Circle H Software
Industry Information Technology and Services
Experience
Circle H Software May 2012 - Present
Package Express Centers March 2011 - May 2012
Tele-Optics, Inc. August 2010 - March 2011
Advanced Call Center Technologies June 2009 - August 2010
EcoQuest International March 2005 - June 2009
Missouri Department of Conservation November 1997 - March 2005
Skills
C#, Microsoft SQL Server, Project Management, ASP.NET, MVC, Web Services, Software Development, Database Administration, SQL, JavaScript, Active Directory, Troubleshooting, Operating Systems, VB.NET, Visual Basic, HTML, Visual Studio, Database Design, Web Development, Access, Databases, XML, Windows Server, Windows
Education
University of Missouri-Columbia 1987 — 1991
Bachelor of Science (B.S.), Business Adminstration
Bowling Green (MO) High School 1983 — 1987
Circle H Software May 2012 - Present
Package Express Centers March 2011 - May 2012
Tele-Optics, Inc. August 2010 - March 2011
Advanced Call Center Technologies June 2009 - August 2010
EcoQuest International March 2005 - June 2009
Missouri Department of Conservation November 1997 - March 2005
Skills
C#, Microsoft SQL Server, Project Management, ASP.NET, MVC, Web Services, Software Development, Database Administration, SQL, JavaScript, Active Directory, Troubleshooting, Operating Systems, VB.NET, Visual Basic, HTML, Visual Studio, Database Design, Web Development, Access, Databases, XML, Windows Server, Windows
Education
University of Missouri-Columbia 1987 — 1991
Bachelor of Science (B.S.), Business Adminstration
Bowling Green (MO) High School 1983 — 1987
Colleen Brittain's Advanced Call Center Technologies Experience November 2010 - May 2011
Job Order Processor at VSP Vision Care
Industry Information Technology and Services
Experience
VSP Vision Care April 2013 - Present
California Department of Water Resources Public Affairs Office May 2011 - May 2013
Volt Staffing Agency May 2011 - August 2011
Advanced Call Center Technologies November 2010 - May 2011
The Stride Center Sacramento January 2010 - May 2011
Performance Polymer Technologies May 2007 - June 2008
All Awards April 1995 - January 2007
Skills
Outlook 2010, Leadership, Outlook, Management, Software Documentation, Data Entry, Teamwork, Technical Support, Customer Service
Education
The Stride Center
Information Technology
Sierra College 1984 — 2010
Business/Marketing
Greater Sacramento Urban League 2008 — 2008
Information Technology
VSP Vision Care April 2013 - Present
California Department of Water Resources Public Affairs Office May 2011 - May 2013
Volt Staffing Agency May 2011 - August 2011
Advanced Call Center Technologies November 2010 - May 2011
The Stride Center Sacramento January 2010 - May 2011
Performance Polymer Technologies May 2007 - June 2008
All Awards April 1995 - January 2007
Skills
Outlook 2010, Leadership, Outlook, Management, Software Documentation, Data Entry, Teamwork, Technical Support, Customer Service
Education
The Stride Center
Information Technology
Sierra College 1984 — 2010
Business/Marketing
Greater Sacramento Urban League 2008 — 2008
Information Technology
Timothy Hutton's Advanced Call Center Technologies Experience June 2010 - November 2011
Job HIT Consultant at Optimum HIT / Deloitte
Industry Information Technology and Services
Experience
Deloitte November 2014 - Present
Wellmont Health System November 2012 - Present
Wellmont Health System June 2014 - November 2014
Wellmont Health System November 2012 - June 2014
Wellmont Health System November 2011 - December 2012
Advanced Call Center Technologies June 2010 - November 2011
Digital Media / BOINC January 2009 - May 2009
dMBA Office August 2005 - May 2006
Skills
SQL, PL/SQL, PHP, C#, VB.NET, Hardware, XML, Windows, Programming, Databases, .NET, Microsoft Office, WPF, Visual Studio, Troubleshooting, CSS, Visual Basic, Java, Software Development, HTML, Documentation, Software Installation, Linux, Computer Hardware, Subversion, Healthcare IT, Microsoft SQL Server, MySQL, Oracle, Software Engineering, Computer Repair, Technical Support, OOP, Unix, Apache, Quality Assurance, Healthcare Information...
Education
East Tennessee State University (ETSU) 2006 — 2009
Bachelor of Science, Computer Science
Tennessee Technological University 2005 — 2006
BS, Computer Science
Deloitte November 2014 - Present
Wellmont Health System November 2012 - Present
Wellmont Health System June 2014 - November 2014
Wellmont Health System November 2012 - June 2014
Wellmont Health System November 2011 - December 2012
Advanced Call Center Technologies June 2010 - November 2011
Digital Media / BOINC January 2009 - May 2009
dMBA Office August 2005 - May 2006
Skills
SQL, PL/SQL, PHP, C#, VB.NET, Hardware, XML, Windows, Programming, Databases, .NET, Microsoft Office, WPF, Visual Studio, Troubleshooting, CSS, Visual Basic, Java, Software Development, HTML, Documentation, Software Installation, Linux, Computer Hardware, Subversion, Healthcare IT, Microsoft SQL Server, MySQL, Oracle, Software Engineering, Computer Repair, Technical Support, OOP, Unix, Apache, Quality Assurance, Healthcare Information...
Education
East Tennessee State University (ETSU) 2006 — 2009
Bachelor of Science, Computer Science
Tennessee Technological University 2005 — 2006
BS, Computer Science
Craig Pardee's Advanced Call Center Technologies Experience January 2006 - Present
Job Workforce Manager at Advanced Call Center Technologies
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies January 2006 - Present
ADT Security Services December 1999 - August 2005
Fifth Third Bank July 1997 - December 1999
Skills
Workforce Management, Call Center Development, Outsourcing, Call Centers, BPO, Management
Education
University of Phoenix 2002 — 2004
MBA, Business / Accounting
University of California, Santa Barbara 1993 — 1997
BA, Business Economics
Advanced Call Center Technologies January 2006 - Present
ADT Security Services December 1999 - August 2005
Fifth Third Bank July 1997 - December 1999
Skills
Workforce Management, Call Center Development, Outsourcing, Call Centers, BPO, Management
Education
University of Phoenix 2002 — 2004
MBA, Business / Accounting
University of California, Santa Barbara 1993 — 1997
BA, Business Economics
Juan Tijerino's Advanced Call Center Technologies Experience Assistant Director of Customer CareMovida Communications2008 - 2009
Job Operations Manager at Advanced Call Center Technologies
Industry Consumer Services
Experience
Advanced Call Center Technologies Assistant Director of Customer CareMovida Communications2008 - 2009
Education
University of Maryland College Park 1985 — 1989
BS, Government and Politics
Advanced Call Center Technologies Assistant Director of Customer CareMovida Communications2008 - 2009
Education
University of Maryland College Park 1985 — 1989
BS, Government and Politics
Michael Wexler's Advanced Call Center Technologies Experience February 2013 - May 2014
Job Experienced IT professional seeking new challenges.
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies February 2013 - May 2014
Advanced Call Center Technologies October 2004 - February 2013
Skills
Active Directory, Management, Server Administration, Asset Managment, Computer Hardware, Troubleshooting, Technical Support, Printers, Customer Service, Vendor Management, Software Documentation, Windows, Software Installation, Process Improvement, Group Policy, Call Centers, Networking, Computer Repair, Security, Development Of Employees, Hiring, Employee Training, Purchase Management, Windows 7, VPN, Laptops, A+ Certified, Microsoft Exchange, Windows XP, Windows Server, Hardware, Team Leadership, Leadership, Team Building
Education
University of Phoenix 2014 — 2015
Computer Programming
Daniel Boone High School 1997 — 2001
Advanced Call Center Technologies February 2013 - May 2014
Advanced Call Center Technologies October 2004 - February 2013
Skills
Active Directory, Management, Server Administration, Asset Managment, Computer Hardware, Troubleshooting, Technical Support, Printers, Customer Service, Vendor Management, Software Documentation, Windows, Software Installation, Process Improvement, Group Policy, Call Centers, Networking, Computer Repair, Security, Development Of Employees, Hiring, Employee Training, Purchase Management, Windows 7, VPN, Laptops, A+ Certified, Microsoft Exchange, Windows XP, Windows Server, Hardware, Team Leadership, Leadership, Team Building
Education
University of Phoenix 2014 — 2015
Computer Programming
Daniel Boone High School 1997 — 2001
Joyce Treis's Advanced Call Center Technologies Experience September 2012 - January 2013
Job Administrative Office Professional
Industry Construction
Experience
Kelly Services February 2013 - June 2013
Advanced Call Center Technologies September 2012 - January 2013
Housh Roofing & Construction, Inc August 2009 - January 2012
Dignity Health February 2009 - March 2009
Trans Cal & Associates April 2008 - October 2008
Professional Staffing Resources November 2007 - March 2008
Skills
Upbeat personality able..., Loyal and dependable., Team player and..., Data Entry, Outlook, Accounts Receivable, Accounts Payable, Microsoft Office, Invoicing, Training
Education
Los Rios Community College District
Medical Language, Business Management
Spokane Community College
Front Office Professional Program
Kelly Services February 2013 - June 2013
Advanced Call Center Technologies September 2012 - January 2013
Housh Roofing & Construction, Inc August 2009 - January 2012
Dignity Health February 2009 - March 2009
Trans Cal & Associates April 2008 - October 2008
Professional Staffing Resources November 2007 - March 2008
Skills
Upbeat personality able..., Loyal and dependable., Team player and..., Data Entry, Outlook, Accounts Receivable, Accounts Payable, Microsoft Office, Invoicing, Training
Education
Los Rios Community College District
Medical Language, Business Management
Spokane Community College
Front Office Professional Program
Andrew Cantu's Advanced Call Center Technologies Experience 2010 - 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
Advanced Call Center Technologies 2010 - 2012
US Army August 2006 - August 2010
Super Target May 2005 - August 2006
Long John Silver’s September 2000 - May 2005
Skills
Leadership, Customer Service, Energy, Hospitality, Knowledge Management, Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, Multimedia, PowerPoint, Strategic Planning, Problem Solving, Windows, Mac OS X
Education
Texas State Technical College 2009 — 2010
Associate's degree, : Computer Networking Technology
Harlingen High School 2001 — 2005
High School Diploma
Advanced Call Center Technologies 2010 - 2012
US Army August 2006 - August 2010
Super Target May 2005 - August 2006
Long John Silver’s September 2000 - May 2005
Skills
Leadership, Customer Service, Energy, Hospitality, Knowledge Management, Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, Multimedia, PowerPoint, Strategic Planning, Problem Solving, Windows, Mac OS X
Education
Texas State Technical College 2009 — 2010
Associate's degree, : Computer Networking Technology
Harlingen High School 2001 — 2005
High School Diploma
Larry Hanks's Advanced Call Center Technologies Experience October 2003 - March 2004
Job Security Officer at American Citadel Guard
Industry Security and Investigations
Experience
American Citadel Guard December 2012 - Present
home March 2012 - December 2012
Leapforce 2011 - 2012
U.S. Security Associates July 2011 - September 2011
P.N. Caregiver February 2009 - December 2010
Corrections Corporation of America September 2008 - December 2008
Lowe's Home Improvement January 2008 - July 2008
Independant Contractor April 2006 - December 2007
Park Place Estates July 2005 - October 2005
Advanced Call Center Technologies October 2003 - March 2004
Skills
Management, Security, Driving License, English, Arc Welding, Soldering, Carpentry, Plumbing, Electrical..., RF Technician, CB Radio Repair, Amateur Radio Operator, Amateur Radio Repair, Automotive Mechanic, Small Engines, Hand to Hand Combat, Weapons Training, Correctional Officer, Loss Prevention, Conflict Resolution, Cash Management, Cashiering, Microsoft Windows, Computer Hardware, Computer Proficiency, Computer Maintenance, Access Control, Computer Repair
Education
Texas State Technical College Harlingen 2006 — 2006
Certificate, Emergency Medical Technology/Technician, 3.9
Hartville High School 1984 — 1988
Diploma, Academic, 3-3.5
American Citadel Guard December 2012 - Present
home March 2012 - December 2012
Leapforce 2011 - 2012
U.S. Security Associates July 2011 - September 2011
P.N. Caregiver February 2009 - December 2010
Corrections Corporation of America September 2008 - December 2008
Lowe's Home Improvement January 2008 - July 2008
Independant Contractor April 2006 - December 2007
Park Place Estates July 2005 - October 2005
Advanced Call Center Technologies October 2003 - March 2004
Skills
Management, Security, Driving License, English, Arc Welding, Soldering, Carpentry, Plumbing, Electrical..., RF Technician, CB Radio Repair, Amateur Radio Operator, Amateur Radio Repair, Automotive Mechanic, Small Engines, Hand to Hand Combat, Weapons Training, Correctional Officer, Loss Prevention, Conflict Resolution, Cash Management, Cashiering, Microsoft Windows, Computer Hardware, Computer Proficiency, Computer Maintenance, Access Control, Computer Repair
Education
Texas State Technical College Harlingen 2006 — 2006
Certificate, Emergency Medical Technology/Technician, 3.9
Hartville High School 1984 — 1988
Diploma, Academic, 3-3.5
Rachel Willhite's Advanced Call Center Technologies Experience 2011 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Advanced Call Center Technologies 2011 - 2011
Harlingen Humane Society April 2010 - August 2010
Education
K.E.Y.S Academy 2004 — 2008
Texas State Technical College Harlingen
Advanced Call Center Technologies 2011 - 2011
Harlingen Humane Society April 2010 - August 2010
Education
K.E.Y.S Academy 2004 — 2008
Texas State Technical College Harlingen
Kelly Huerta's Advanced Call Center Technologies Experience May 2013 - October 2014
Job Full Time Student
Industry Consumer Services
Experience
Advanced Call Center Technologies May 2013 - October 2014
Inverness by the Sea March 2012 - October 2012
International Security & Defense, Inc. March 2008 - June 2012
Citywide Investigations & Security July 2011 - August 2011
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Technical Support, Call Center Development, Customer Service, Troubleshooting, Data Entry, Customer Support, Telephone Skills, Customer Retention, Process Improvement, Training
Education
University of Phoenix 2013 — 2014
Associate of Arts (A.A.), Business Foundations
Texas State Technical College Harlingen 2006 — 2007
Certification, Undeclared
Advanced Call Center Technologies May 2013 - October 2014
Inverness by the Sea March 2012 - October 2012
International Security & Defense, Inc. March 2008 - June 2012
Citywide Investigations & Security July 2011 - August 2011
Skills
Call Centers, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Technical Support, Call Center Development, Customer Service, Troubleshooting, Data Entry, Customer Support, Telephone Skills, Customer Retention, Process Improvement, Training
Education
University of Phoenix 2013 — 2014
Associate of Arts (A.A.), Business Foundations
Texas State Technical College Harlingen 2006 — 2007
Certification, Undeclared
Sara McNutt's Advanced Call Center Technologies Experience June 2011 - August 2011
Job Student at University of North Texas
Industry
Experience
Robots-4-U May 2013 - July 2014
Exxon Express Lane April 2013 - August 2013
Advanced Call Center Technologies June 2011 - August 2011
Skills
Leadership, Customer Service, Teamwork, Public Speaking, Project Planning, Project Management, Money Management, Difficult Situations, Reporting & Analysis, Time Management, PowerPoint, Microsoft Word, Microsoft Excel
Education
University of North Texas 2011 — 2015
Bachelor's Degree, Mechanical Engineering, 3.3
Robots-4-U May 2013 - July 2014
Exxon Express Lane April 2013 - August 2013
Advanced Call Center Technologies June 2011 - August 2011
Skills
Leadership, Customer Service, Teamwork, Public Speaking, Project Planning, Project Management, Money Management, Difficult Situations, Reporting & Analysis, Time Management, PowerPoint, Microsoft Word, Microsoft Excel
Education
University of North Texas 2011 — 2015
Bachelor's Degree, Mechanical Engineering, 3.3