BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
BCBSNC February 2015 - Present
F5 Networks March 2014 - August 2014
F5 Networks December 2010 - March 2014
Golden Lasso March 2010 - October 2010
Compass Housing Alliiance (Lutheran Alliance to Create Housing) January 2009 - January 2010
Story Worldwide August 2000 - June 2008
Skills
Vendor Relations, Budgeting, Marketing Management, Marketing Strategy, Advertising, Marketing Communications, SEO, Program Management, Project Management, Budgets, Marketing, Leadership, New Business Development, Email Marketing, Management, Integrated Marketing, Project Planning, Direct Marketing, Creative Direction, Cross-functional Team..., Analytics, SaaS, Strategy
Education
University of Oregon 1983 — 1987
Bachelor's Degree, Journalism
BCBSNC February 2015 - Present
IMG November 2011 - February 2015
Oklahoma City Thunder September 2008 - November 2011
Skills
Marketing, Partnership Marketing, Sports Marketing, Event Management, Sports, Analysis, Sponsorship, Photoshop, CRM, Social Media, Advertising, Social Media Marketing, Sponsorship Sales, Strategic Partnerships, Intercollegiate..., PowerPoint, Television, Sales, National Promotions, New Media, Event Planning, Social Networking
Education
University of Oklahoma 2004 — 2008
B.A. in Journalism & Mass Communication, Broadcast Journalism
BCBSNC August 2013 - Present
UNC Wilmington August 2011 - July 2013
UNC Wilmington September 2012 - December 2012
Skills
Project Management, Brand Marketing, Job Scheduling, Data Analysis, Research, Project Planning, Project Coordination, Meeting Scheduling, Office Administration, Report Writing, Human Resources, Employee Training, Training, Leadership
Education
University of North Carolina at Wilmington 2009 — 2013
Bachelor of Arts (BA), Psychology
BCBSNC July 2013 - Present
Skills
Supervisory, Data Maintenance..., Complaint Handling..., Policies & Procedure..., Time Management..., Medical Benefits..., Small Business..., Customer Service Support, Planning/implementing..., Administration, Accounts Payable, Accounts Receivable, Network Administration, Data Entry, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word
Education
University of Phoenix 2009 — 2011
Master's degree, Business Administration and Management, General, 3.3
BCBSNC March 2014 - Present
Capital City Surgery Center June 2012 - March 2014
WakeMed February 2006 - May 2013
Rex Healthcare October 2008 - May 2012
Skills
Emergency Nursing, Post Anesthesia Care, ACLS, BLS, PALS, CAPA, Nursing Management, Nursing Process, Healthcare, Affordable Care Act, Microsoft Office, Oracle Applications, HSM, Utilization Review, Medical Terminology, Health Insurance, Case Managment, HIPAA, Medicare
Education
Wake Technical Community College 2003 — 2005
Associate's degree, Registered Nursing/Registered Nurse
University of North Carolina at Greensboro 1992 — 1996
Bachelor of Science (B.S.), Public Health
BCBSNC September 2014 - Present
Safeway December 2013 - June 2014
Canyon Cleaning September 2010 - June 2014
Laird Technologies - formerly Steward Inc. November 2006 - July 2010
Steward Inc. January 1998 - November 2006
Steward Inc. January 1994 - January 1998
Steward Inc. January 1991 - January 1994
Skills
Management, Continuous Improvement, Project Planning, Six Sigma, Lean Manufacturing, Manufacturing, 5S, ISO, Procurement, Contract Negotiation, Engineering, Team Building, Process Engineering, Process Improvement, Supply Chain Management, Product Development, Operations Management, Budgets, Project Management, Cross-functional Team..., Quality Management, Supply Chain, MRP, Business Process..., Value Stream Mapping, Kaizen, Logistics, Root Cause Analysis, Manufacturing..., Kanban, Operational Excellence, SPC, FMEA, Quality System, Team Leadership, Negotiation, PPAP, Purchasing, Customer Service, Leadership, Problem Solving
Education
University of Phoenix 2012 — 2013
Project Management Certificate, Project Management, 3.78
Byrd High School 1983 — 1986
Fujitsu America, Inc. March 2014 - Present
BB&T May 2013 - March 2014
Fujitsu America, Inc. February 2012 - May 2013
BCBSNC August 2007 - February 2012
Progress Energy July 2005 - August 2007
Progress Energy February 1999 - July 2005
Skills
WebSphere Application..., Websphere, Middleware, WebSphere MQ, IBM HTTP Server, Wily Introscope, AIX, Web Services, WebSphere Message Broker, Datapower, SOA, Enterprise Architecture, EAI, J2EE, Application Monitoring, Application Architecture, DB2, ESB, IBM AIX, Java Enterprise Edition, WebSphere
Education
University of Phoenix 2003 — 2006
MS, Computer Information Systems
University of South Florida 1991 — 1997
BS, Computer Science
BCBSNC February 2014 - July 2014
QBE Insurance May 2012 - March 2013
QBE FIRST March 2007 - May 2012
Humana August 2005 - March 2007
Universal Health September 2005 - March 2006
Raleigh Coordinated Services June 2004 - August 2005
Skills
Call Centers, Outlook, Management, Customer Service, Employee Benefits, Microsoft Excel, Microsoft Office, PowerPoint, Policy, Invoicing, Databases, Healthcare, Loans, Insurance, Process Improvement, Customer Satisfaction, Lotus Notes, Software Documentation, Access, Customer Retention
Education
University of Phoenix 2007 — 2011
Bachelor of Arts, Business Management
2004- 2005South Side Community College 2004 — 2005
Diploma, Phlebotomy Technician/Phlebotomist
BCBSNC March 2015 - Present
GSK June 2012 - Present
Safeway, Inc. May 2007 - May 2012
Resources Global January 2005 - April 2007
Roche Pharmaceuticals January 1997 - January 2005
Charles Schwab January 1993 - January 1997
Skills
Internal Audit, IT Audit, Internal Controls, Risk Assessment, Sarbanes-Oxley Act, COSO, HIPAA, PCI DSS, Process Improvement, Enterprise Risk..., Management, 21 CFR Part 11, Project Management, Information Security, PIN, Critical Thinking, ERM and the Resolver..., TeamMate Audit..., COSO ERM, Governance, ANSI TG-3 TR39, Risk Management, Business Process, CISA, Kaizen
Education
University of San Francisco - Masagung Graduate School of Management 1997 — 1999
MBA, International Business
University of Southern California - Planning, Policy, and Public Administration
BS, Planning, Policy and Public Administration
Axis Capital March 2013 - Present
ISO June 2011 - March 2013
BCBSNC May 2010 - August 2010
Whelan Wealth Management Group of Wells Fargo Advisors September 2009 - May 2010
UBS May 2009 - August 2009
Skills
Access, R, Mainframe, Actuarial Analysis, Financial Modeling, Insurance, VBA, Data Analysis, Valuation, Statistics, Econometrics, Health Insurance, Property & Casualty..., Underwriting, Microsoft Excel, Syncsort, Investments, Reinsurance, SAS, SQL, ResQ, Tableau, Loss Reserving
Education
University of Pittsburgh 2006 — 2011
BS and BA, Actuarial Mathematics and Economics
Pitt in Poland and Czech Republic Summer Program 2009 — 2009
Coursework: Impact of the European Union and Globalization on the Czech Republic and Poland
Pitt in China Summer Program 2008 — 2008
Coursework: Contemporary Chinese Politics, Society and Economy, Chinese and Mongolian Languages
Red Hat June 2006 - Present
BCBSNC July 2005 - June 2006
PPD July 2005 - October 2005
GSK December 2003 - May 2005
Cisco Systems March 2003 - September 2003
Elster August 1998 - December 2002
Skills
Webdriver, ALM, Open Source, Perl, Shell Scripting, Subversion, Agile Methodologies, Linux, Java, Tomcat, XML, Red Hat Linux, Scrum, RedHat, Bash, JBoss Application Server, RHEL, QTP, Selenium Testing, Automated Software..., Eclipse, WebDriver, HP QTP, Unix, Test Planning, Test Automation
Education
University of South Carolina-Columbia
SAS June 2014 - Present
SAS July 2012 - June 2014
BCBSNC November 2011 - July 2012
BCBSNC September 2007 - November 2011
GE Capital 2005 - 2007
IBM Global Business Services January 1999 - July 2005
Skills
Information Architecture, Thought Leadership, Healthcare Information..., Master Data Management, Data Warehouse..., Information Management, Reference Data, IT Strategy, Data Integration, Data Warehousing, Data Governance, ETL, Business Intelligence, Enterprise Architecture, Architecture, Solution Architecture, Data Modeling, Data Architecture, Data Quality, SOA, Strategy, Application Architecture, Teradata, Requirements Gathering, EAI, Architectures, Requirements Analysis, SDLC, DB2
Education
University of Rochester 1976 — 1980
BA, English, Psychology
Blue Cross and Blue Shield of North Carolina March 2015 - Present
BCBSNC January 2014 - Present
Independent (Self Employed) March 2011 - January 2013
North Carolina Department of Insurance August 1980 - January 2011
Skills
Medicare Supplements, Long-Term Care, Disability Insurance, Compliance, Health, Regulatory Analysis, Forms, Research, Apiary Management -..., Long-term Care, Medicare, Insurance, Management, Health Insurance, Life Insurance, Government, Claim, HIOS, PlanBenefit Template..., State Government, Financial Analysis, Property & Casualty..., Workers Compensation, Training, Policy, SERFF, Fixed Annuities, Health Policy, Risk Management, Liability, General Insurance, Financial Risk, Legal Liability, Employee Benefits, Claims Management, Medicaid, Managed Care, Analysis
Education
University of North Carolina at Pembroke
Bachelor of Science (BS), Zoology/Animal Biology
Quintiles February 2015 - Present
BCBSNC June 2013 - February 2015
Bank of America August 2011 - May 2013
GlaxoSmithKline August 2008 - August 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Research, Windows, Outlook, Auditing, Sarbanes-Oxley, Team Building, Enterprise Risk..., Strategic Planning, Teamwork, Accounting, Process Improvement, Business Strategy, Financial Reporting, Risk Management, Banking, Business Analysis, Sarbanes-Oxley Act, Team Leadership
Education
University of North Carolina at Wilmington 2007 — 2008
Master's degree, Accountancy/Audit
University of North Carolina at Wilmington 2003 — 2007
Bachelor's degree, Accounting
BCBSNC June 2013 - Present
Grant Thornton LLP July 2004 - June 2013
Harris Teeter June 2001 - June 2004
Skills
IT Risk, Forensic Accounting, Business Advisory, Fraud Investigations, IT Audit, Data Analysis, Project Management, Data Mining, Information Technology, Fraud, Internal Audit, Microsoft Excel, Microsoft Office, Independent Thinking, Objectivity, SAS70, Financial Risk
Education
University of North Carolina at Wilmington 2003 — 2004
Master of Science, Accountancy
University of North Carolina at Wilmington 2001 — 2003
Bachelor of Science, Business Administration
Sandhills Communite College 1997 — 1999
Associate of Science
BCBSNC October 2014 - Present
BCBSNC January 2012 - September 2014
Poyner Spruill LLP February 2010 - January 2012
Womble Carlyle Sandridge & Rice, PLLC June 2007 - September 2009
Sterling Healthcare April 2006 - June 2007
Womble Carlyle Sandridge & Rice, PLLC August 1998 - April 2006
Dickstein Shapiro Morin & Oshinsky August 1996 - August 1998
Calvert Group 1990 - 1993
Skills
Health Law, Compliance, Mergers, Contract Negotiation, Privacy, Commercial Litigation, Employment Law, Legal Research, Public Speaking, Risk Management, HIPAA, Privacy Law, Mergers & Acquisitions, Legal Compliance, Healthcare, Legal Writing, Joint Ventures, Corporate Governance, Legal Assistance, Corporate Law, Alternative Dispute..., Insurance, Mediation, Health Insurance, Medicare, Litigation, Licensing, Intellectual Property, Securities Regulation, Appeals, Insurance Law, Administrative Law, Trade Secrets, Litigation Support, Litigation Management, Civil Litigation, Class Actions, Product Liability, Arbitration, Courts, Construction Law, Medicaid
Education
University of North Carolina School of Law 1993 — 1996
J.D.
University of Virginia 1990 — 1993
B.A.
BCBSNC 2013 - Present
Aflac 2013 - Present
Self-employed June 2011 - Present
North Carolina, Florida 1987 - 2013
Girl Scouts - North Carolina Coastal Pines 2006 - 2008
BCBSNC 2006 - 2007
CATI , catiweb.org 2001 - 2006
Skills
Education, Microsoft,..., Employee Benefits, Life Insurance, Spanish, Public Speaking, Insurance, Health Insurance, Customer Service, Student Engagement, Leadership, Curriculum Design, Spanish-English, Sales, Training, Teaching, Classroom Management, PowerPoint, High School Students, Education, Spanish to English
Education
Webster University
Master’s Degree, Business Administration and Management, General
University of South Florida
Bachelor’s Degree, Spanish Language Teacher Education
PRA Health Sciences March 2015 - Present
BCBSNC December 2014 - March 2015
Country Club of Landfall January 2014 - May 2014
Skills
PowerPoint, Microsoft Excel, Process Scheduler, Sales, Financial Statements, Management, Finance, Marketing Strategy, Data Analysis, Public Speaking, Case Management Software, Proficient computer..., Written and oral..., Data entry/ Record..., Merchandising, Retail Buying, G/L Reconciliations, Financial Research, Budget Development, Contract Negotiation, WebEx, CTMS, eTMF, InfoView Reports, Data Matrix, Customer Service, Microsoft Word, Microsoft Office
Education
University of North Carolina at Wilmington 2010 — 2014
Bachelor's Degree, Business Administration, Finance
Millbrook High 2006 — 2010
Erdős Intellectual Property Law September 2013 - Present
Federal Judiciary August 2012 - August 2013
University of North Carolina School of Law August 2009 - May 2012
RTI International April 2011 - December 2011
BCBSNC June 2010 - August 2010
Bank of America Merrill Lynch June 2006 - January 2009
National Institutes of Health June 2003 - August 2005
Skills
Legal Research, Internal Investigations, Litigation, Legal Writing, Policy Analysis, Research, Analysis, Statistics, Trials, Intellectual Property, Bankruptcy, Project Management, Courts, Corporate Law, Policy, Management, Legal Issues, Civil Litigation, Data Analysis, Westlaw, Editing, Microsoft Office, Public Policy, Public Speaking
Education
Wellesley College 2003 — 2007
BA, Bioinformatics, Middle Eastern Studies
University of North Carolina School of Law
University of North Carolina School of Law
Doctor of Law (J.D.), Intellectual Property Law
University of North Carolina School of Law
BCBSNC December 2008 - Present
Unum September 2000 - October 2008
Aetna March 1994 - June 2005
Skills
Insurance, Customer Service, Sales, Health Insurance, Underwriting, Sales Management, New Business Development, Project Management, General Insurance, Marketing Strategy, Direct Sales, Call Centers, Account Management, Negotiation, Business Development, Leadership
Education
University of Phoenix 2009 — 2013
Master's degree, Computer/Information Technology Administration and Management
Bowie State University, 1990 — 1994
Bachelor's of science, Business, Management, Marketing
UST Global February 2010 - Present
BCBSNC December 2005 - January 2010
Keane 1996 - 2005
Lucent Technologies 2000 - 2001
AT&T 1996 - 2000
Vanguard Cellular 1989 - 1996
Skills
SDLC, PMP, Business Analysis, Process Improvement, SQL, Requirements Gathering, Software Project..., Visio, Training, Project Delivery, Resource Management, IT Strategy, Agile Methodologies, Requirements Analysis, Business Process..., Management, Business Intelligence, Vendor Management, Project Management, Enterprise Architecture, Telecommunications, Program Management, Business Process, Systems Analysis, Project Portfolio..., Business Requirements, User Acceptance Testing, Management Consulting, PMO, Integration, Agile Project Management, Outsourcing, MS Project, SharePoint, ITIL, Governance, IT Management, Data Warehousing, Solution Architecture, Change Management, IT Service Management, Waterfall, ERP, Quality Assurance, Global Delivery, Testing, Software Development, Business Process..., Business Transformation
Education
University of Phoenix 2003 — 2006
MBA
University of Wisconsin-Madison 1982 — 1985
BA, Economics
BCBSNC June 2007 - Present
Education
University of North Carolina at Pembroke 1999 — 2003
Digital Turbine September 2013 - Present
Railinc July 2011 - September 2013
Duke University Health System July 2007 - June 2011
BCBSNC September 2002 - June 2007
Robert Half Technology June 2002 - August 2002
Technisource June 2001 - May 2002
Keane Consulting September 2000 - May 2001
IBM May 1999 - August 2000
Skills
Java, Websphere, JSP, JMS, REST, SOAP, HTML, Java Enterprise Edition, Web Services, Spring, SOA, JBoss Application Server, Integration, Oracle, DB2, Flex, EJB, Software Documentation, Enterprise Architecture, AJAX, Servlets, Architecture, Groovy, Gradle, Maven2, Databases, WebSphere Application..., ESB, Application Architecture, jQuery, Architectures, WebSphere MQ, JUnit, Tomcat, Hibernate, Spring Framework, WebSphere
Education
University of North Carolina at Pembroke 1995 — 1999
BS, Computer Science
BCBSNC March 2014 - Present
Assurant Specialty Property January 2012 - January 2014
UnitedHealth Group November 2008 - July 2009
UnitedHealth Care October 2007 - November 2008
UnitedHealth Group August 2006 - August 2007
BlueChoice, a subsidiary of Blue Cross Blue Shield of South Carolina August 2001 - October 2004
Skills
Insurance, Health Insurance, Medicare, Customer Service, Healthcare, Brokers, Leadership, Employee Training, Underwriting, Provider Relations, Claim, HIPAA, Employee Benefits, Medicaid
Education
University of Phoenix 2012 — 2014
Associate's Degree, Associates of Arts in Health Care Administration
BCBSNC May 2013 - Present
BCBSNC June 2012 - May 2013
First Citizens Bank November 2009 - June 2012
Grant Thornton, LLP September 2006 - January 2010
Reeds Jewelers January 2004 - August 2004
Skills
SOX, Internal Audit, Internal Controls, Enterprise Risk..., Financial Reporting, FFIEC, IT Audit, Financial Analysis, SEC filings, Sarbanes-Oxley Act, Risk Management, Sarbanes-Oxley, Auditing, GAAP, CISA, Financial Risk, Accounting, Banking, CPA, Financial Services, Information Security, US GAAP
Education
University of North Carolina at Wilmington 2005 — 2006
Masters of Science, Accounting
University of North Carolina at Wilmington 2002 — 2004
BS in Business Adminstration, Accounting
University of North Carolina at Wilmington 2002 — 2004
BS in Business Adminstration, Economics
WellCare Health Plans January 2015 - Present
BCBSNC May 2014 - December 2014
BCBSNC September 2013 - May 2014
BCBSNC September 2007 - August 2013
BCBSNC March 2004 - August 2007
BCBSNC August 1999 - February 2004
BCBSNC June 1997 - July 1999
Skills
Certified Scrum Master..., PMP, Certified Scrum Product..., Innovation Games..., SDLC, Waterfall, PMO, Agile Project Management, Business Analysis, Project Portfolio..., Agile Methodologies, Software Project..., Requirements Gathering, Vendor Management, Requirements Analysis, Process Improvement, Program Management, Business Requirements, Visio, HIPAA, SharePoint, Business Process..., Resource Management, Project Management, Testing, Enterprise Software, MS Project, Software Development, Cross-functional Team..., Systems Analysis, Business Process Design, Integration, Solution Architecture, Software Documentation, Quality Assurance, Business Process, Requirements Management, Project Delivery, Business Intelligence, Governance, IT Management, Change Management, Risk Management, User Acceptance Testing, IT Strategy, Information Technology, Business Transformation, Scrum, Business Process..., ITIL
Education
University of South Florida - College of Business Administration 1995 — 1996
MBA, Business Administration
University of South Florida - College of Business Administration 1993 — 1994
Bachelor of Arts (B.A.), Business Administration and Management, General
MetLife May 2015 - Present
Seibels March 2013 - May 2015
BB&T September 2012 - February 2013
BCBSNC October 2011 - September 2012
BCBSNC June 2008 - October 2011
BCBSNC December 2007 - June 2008
BlueCross BlueShield of SC October 1999 - November 2007
HomePoint.com July 1999 - October 1999
South Carolina Educational Television April 1998 - July 1999
Hatteras Software March 1997 - June 1998
Skills
Software Development..., SDLC, Business Relationship..., Software Quality..., Applications Delivery, Agile Methodologies, Business Analysis, Waterfall, Vendor Management, Management, Software Project..., Process Improvement, Enterprise Architecture, Quality Assurance, Software Development, Integration, Enterprise Software, ITIL, CRM, Testing, Databases, Project Management, Outsourcing, SOA, Web Services, Strategy, Web Applications, Systems Analysis, SaaS, Business Requirements, Leadership, Program Management, Requirements Analysis, Analysis, Data Warehousing
Education
University of North Carolina at Wilmington 1992 — 1996
BA, Art
University of North Carolina at Wilmington
Preferred Mutual July 2013 - Present
Prosser Continuity (BCM-ERM Mgmt Group) September 2007 - June 2013
BCBSNC May 2003 - September 2007
Franklin Templeton Investments February 1999 - May 2003
AAA NCNU April 1986 - February 1999
Skills
Risk Assessment, Business Continuity..., Program Management, Disaster Recovery, Business Continuity, Strategic Planning, Governance, Project Management, Risk Management, Financial Risk, Management, Enterprise Software, Business Process, Vendor Management, Process Improvement, Analysis, Crisis Management, Insurance, IT Strategy, Business Process..., Security, Risk Analysis, Enterprise Risk...
Education
DRI International
MBCP Certification, Business Continuity
University of Phoenix 1994 — 2001
Bachelor of Science, Business Administration
US Navy (Submarines) 1980 — 1985
Honorable Discharge, 4.0 and Top Secret "SBI" Clearance
IBM September 2015 - Present
BCBSNC March 2011 - September 2015
BCBSNC April 2008 - March 2011
BB&T April 2006 - April 2008
BB&T April 2004 - April 2006
BB&T October 1999 - April 2004
Neighborhood Marketing Inc January 1997 - October 1999
Skills
Business Analysis, Cross-functional Team..., Product Management, Vendor Management, Program Management, Process Improvement, Strategy, Analytics, Start-ups, SDLC, E-commerce, Management, Agile Project Management, Web Analytics, Project Management, Business Intelligence, SaaS, CRM, Agile Methodologies, IT Strategy, Software Project..., Requirements Analysis, SharePoint, Project Portfolio...
Education
University of North Carolina at Greensboro 1991 — 1996
BA, History
Cardinal Gibbons 1987 — 1991
High School
Wells Fargo October 2007 - Present
The Institute of Internal Auditors August 2006 - December 2007
BCBSNC July 2000 - December 2005
Skills
Marketing Strategy, Marketing Communications, Marketing, Integrated Marketing, Direct Marketing, Advertising
Education
University of North Carolina at Wilmington 1995 — 1999
Bachelor of Science (BS), Marketing
University of North Carolina at Wilmington 1995 — 1999
Bachelor of Arts (BA), Communication and Media Studies
Chubb Insurance September 2015 - Present
Wyndham Worldwide April 2013 - August 2015
Citi September 2011 - March 2013
JPMorgan Chase September 2008 - August 2011
Lehman Brothers June 2006 - June 2008
BCBSNC December 2005 - June 2006
Thermax 2001 - 2003
Skills
Data Warehousing, Data Modeling, Business Intelligence, SDLC, Oracle, Business Objects, DB2, ETL, Informatica, PL/SQL, Data Analysis, Sybase, Database Design, Data Migration, Vendor Management, Communication, Foreign Languages, Requirements Gathering, Project Estimation, Team Building, Team Leadership, Whiteboarding, Data Architecture, Data Integration, Amazon Web Services..., Tableau, QlikView, Creativity Skills, Conceptual Design, Visualization, Conceptual Art
Education
Mahindra Institute - Carnegie Mellon University 2000 — 2001
Post Graduate Diploma, Software Engineering
University of Pune 1995 — 1999
BE, Electronics
Indian Central School,Moscow,Russia 1990 — 1995
High School, Science
Carolinas Healthcare System October 2010 - June 2015
Wachovia Bank September 2006 - October 2008
Litholink / Laboratory Corporation of America 2003 - 2005
BCBSNC 1995 - 2002
Rocky Mountain Health Plans 1990 - 1995
Rocky Mountain Health Plans 1986 - 1994
Skills
Project Management, Integration, Process Improvement, Change Management, Healthcare Information..., EHR, Leadership, PMO, SDLC, Software Implementation, Healthcare, Business Analysis, Vendor Management, Management, EMR, Visio, Software Documentation, Software Project..., Program Management, Healthcare Management, Project Portfolio..., Disaster Recovery, Data Center, HIPAA, Strategic Planning, Business Intelligence, Strategy, Informatics, Hospitals, Training, SharePoint
Education
University of South Carolina-Columbia 1975 — 1978
BS, Business Economics
BlueCross BlueShield of North Carolina July 2015 - Present
BlueCross BlueShield of North Carolina November 2012 - Present
BlueCross BlueShield of North Carolina January 2009 - Present
BlueCross BlueShield of North Carolina February 2007 - January 2009
BCBSNC June 2003 - February 2007
BlueCross and BlueShield of North Carolina June 2003 - February 2007
Verizon Communications May 2000 - June 2002
GTE February 1998 - May 2000
GTE May 1994 - February 1998
Skills
MySQL, Aspect Workforce..., Aspect RTA, Avaya, Workforce Management, Call Center, Program Management, Customer Service, Leadership, Coaching, Troubleshooting, Customer Satisfaction, Siebel, Project Management, Vendor Management, Team Leadership, Call Centers, Customer Experience, Analysis, Business Analysis, Data Analysis, Management, Sales, Process Improvement, Software Documentation, Budgets, Cross-functional Team..., Access, Quality Assurance, Business Process...
Education
University of Phoenix 1990 — 2000
AA/GS, Business Administration
BCBSNC September 2013 - Present
Luxottica Retail May 2011 - Present
IBM Global Business Services February 2011 - May 2011
Fifth Third Bank January 2010 - December 2010
HP Technologies May 2008 - July 2009
Amerigroup Corporation May 2008 - July 2009
TriZetto March 2006 - May 2008
Keane, Incorporated April 2005 - January 2006
CareSource Management Group December 2003 - April 2005
Anthem Blue Cross Blue Shield October 1984 - November 2003
Skills
Requirements Analysis, Software Documentation, Microsoft SQL Server, Business Requirements, Analysis, Management, Testing, SDLC, Business Analysis, Visio, Healthcare Information..., Oracle, Process Improvement, HIPAA, Vendor Management
Education
University of Phoenix 1997 — 2003
Business
CareCentrix August 2015 - Present
Tryton Solutions LLC April 2013 - Present
BCBSNC August 2007 - April 2013
Education
University of Phoenix 2002 — 2007
Bachelor of Business Administration (BBA)
BCBSNC July 2013 - Present
Motricity March 2013 - July 2013
Motricity December 2008 - March 2013
Chiropractic Solution Center September 2008 - November 2008
D.Thomas, Inc. August 2008 - October 2008
Battleship North Carolina April 2007 - August 2008
FotoFX! Digital Memories March 2008 - June 2008
Kiss, Inc. June 2007 - November 2007
Partners in Health & Wellness November 2006 - May 2007
North Carolina Aquarium at Fort Fisher March 2006 - January 2007
Skills
Leadership, Training, Customer Service, Sales, Editing, Time Management, Mobile Devices, Merchandising, Management, Software Documentation, Recruiting, Databases, Data Entry, Coaching, Retail, Mobile Applications, Social Media, Team Leadership, Salesforce.com, Social Media Marketing, CRM
Education
University of North Carolina at Wilmington 2002 — 2006
BA, Communication Studies, English
dia October 2006 - Present
Naval Surface Warfare Center October 1996 - February 2001
BCBSNC September 1980 - August 1996
Education
Lackey High School
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
BCBSNC April 2013 - Present
Blue Cross and Blue Shield of North Carolina April 2006 - April 2013
PakMail August 2004 - January 2006
Skills
•5+ years professional..., Training, Call Centers, Insurance, Customer Service, Time Management, Claim, Accounts Receivable, Sales, Medical Records, CPT, Health Insurance, HIPAA
Education
University of Phoenix 2009 — 2011
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Cisco Systems 2009 - Present
BCBSNC 2013 - 2014
BCBSNC 2013 - 2014
Exprezit! Convenience Stores, LLC March 2001 - December 2007
Skills
Databases, Data Analysis, Microsoft SQL Server, OBIEE, Metrics, Microsoft Excel, Microsoft Office, Visual Basic, Continuity Management, Windows Server, Oracle SQL, Financial Accounting
Education
University of Northern Iowa 1989 — 1992
Bachelor of Arts (B.A.), Psychology
BCBSNC March 2013 - Present
BCBSNC August 2012 - March 2013
BCBSNC January 2008 - July 2012
BCBSNC June 1998 - December 2007
Skills
Pegasystems PRPC, Pega PRPC, Agile Methodologies, Agile Project Management, Scrum, JCAPS, SeeBeyond, ICAN, webMethods, Health Insurance, Healthcare, Healthcare Information..., Claims Management, Adjudication, Business Rules, SOAP, Web Services
Education
University of North Carolina at Wilmington 1993 — 1998
Bachelor of Science, Management Information Systems, General
BCBSNC August 2008 - Present
Skills
Healthcare, Health Insurance, Employee Benefits, Data Analysis, Insurance
Education
University of North Carolina at Greensboro 1999 — 2003
BS, Business, Management, Marketing, and Related Support Services
BCBSNC September 2014 - Present
Jackson Library Access Services, UNCG January 2013 - September 2013
Jackson Library Access Services, UNCG September 2011 - September 2013
Jackson Library Access Services, UNCG August 2009 - September 2013
Skills
Cake Decorating, Customer Service, Microsoft Office
Education
University of North Carolina at Greensboro 2009 — 2013
Bachelor of Arts (B.A.), Communication, General