BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
Wyyzzk, Inc. July 1997 - Present
Coca-Cola Enterprises September 2014 - December 2014
USAA February 2012 - June 2014
Restart Academy August 2011 - December 2012
Nile Basin Initiative December 2009 - December 2012
Carnegie Mellon University September 2006 - December 2011
HiLCoE College October 2010 - December 2010
BCBSNC September 2007 - December 2009
Safeway December 2001 - January 2004
Andrews Technology, Inc. March 1999 - April 2001
Skills
Agile Methodologies, Scrum, Agile Project Management, Software Project..., RUP, Process Improvement, Software Engineering, Strategy, Consulting, Requirements Analysis, Business Analysis, Systems Analysis, System Architecture, Business Architecture, Enterprise Architecture, Software Architecture, Architecture, Architectures, Software Development, UML, OOAD, Software Design, Certified Scrum Master..., Direct Marketing, Communication Skills, Business Process Design, Project Portfolio...
Education
Southern Illinois University, Edwardsville
BA, Music, Math, Computer Science
Southern Illinois University, Edwardsville
MS, Computer Science
BCBSNC July 2014 - Present
BCBSNC January 2013 - July 2014
Medical Mutual Insurance Company of North Carolina June 2009 - December 2012
TargetCare January 2009 - June 2009
Skills
Health Insurance, Health Savings Accounts, Employee Benefits, Public Speaking, Wellness, Medicare, Healthcare, Insurance, Disability Insurance, Employee Wellness, Microsoft Excel, Claim, Brokers, Fixed Annuities, Risk Management, Benefits Administration, Management, COBRA, Marketing Strategy, Account Management, Health Promotion, Medicare Part D, Sales Management, Underwriting, Strategic Planning, Customer Service, Sales, Long-term Care, Team Building, General Insurance, Managed Care, Small Business, Life Insurance, New Business Development, Coaching, Health Care Reform, Professional Liability, Health Policy, Term Life Insurance, ERISA, Self-funded, PPO, Business Planning, Program Management, HMO, Flexible Spending..., Leadership, Selling, Retirement Planning, Group Medical
Education
Radford University - College of Business and Economics 1999 — 2002
BS, International Economics
Virginia Tech 2000 — 2001
BCBSNC September 2013 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Photoshop, Social Media, Public Speaking, English, Java, HTML, Windows, Time Management, Data Analysis, Outlook, Software Documentation
Education
Salem College
Bachelor of Arts, Sociology
R.B. Glenn High School 1992 1988 — 1992
Atos December 2011 - Present
BCBSNC November 1999 - March 2007
Collins & Aikman October 1985 - December 1998
Skills
Microsoft SQL Server, Troubleshooting, Requirements Analysis, Business Analysis, SQL, Visio, Software Documentation, Operating Systems, Integration, SharePoint, Oracle, SDLC, Active Directory, Disaster Recovery, Databases, Windows
Education
Pfeiffer University 2004 — 2007
BS, Business Administration
BCBSNC October 2000 - Present
FGI Research March 1997 - July 2000
Communications Center, Inc October 1993 - February 1997
Cambridge Reports / Research International August 1989 - September 1993
Skills
Health Insurance, Data Warehousing, SDLC, Insurance, Business Analysis, Healthcare, Data Modeling, Vendor Management, Requirements Gathering, SQL, Requirements Analysis, Software Documentation, SharePoint, Access, Data Analysis, Business Requirements, Process Improvement, ETL, Visio, Business Objects, Analysis, Business Process
Education
Rider University 1984 — 1988
Bachelor of Science (B.Sc.), Actuarial Science
Wells Fargo February 2015 - Present
BCBSNC 2014 - February 2015
A+E Networks October 2013 - May 2014
HBO May 2013 - July 2013
JetBlue Airways March 2012 - April 2013
Paychex August 2011 - January 2012
Prudential Financial November 2010 - July 2011
Kiran, Inc. August 2008 - October 2010
First Citizen's Bank April 2007 - August 2008
Skills
Leadership, Innovativeness, Positive Team Player, Delivering projects on..., Independent Thinking, Project Management, Work Hardening, Highly detail oriented, Organizational..., User Acceptance Testing, Human Resources, Requirements Analysis, Business Intelligence, Management, Program Management, Vendor Management, Visio, Business Requirements, Consulting, Requirements Gathering, Business Analysis, SDLC, Analysis
Education
University of North Carolina at Pembroke 2004 — 2005
Bachelors of Science, Biology/Biological Sciences, General
Pierce College 2001 — 2004
Associates of Science, Biology/Biological Sciences, General
BCBSNC July 2013 - Present
BCBSNC May 2012 - July 2013
BCBSNC January 2010 - May 2012
BCBSNC January 2009 - January 2010
New Era Cap June 2007 - December 2008
Skills
Business Analysis, Cross-functional Team..., Access, Analytics, CRM, Data Analysis, SDLC, Data Warehousing, Process Improvement, Microsoft Office, Visio, Analysis, Business Intelligence, Microsoft Excel, Product Management, Business Process, Project Management, Business Process..., Vendor Management
Education
University of North Carolina at Chapel Hill 2013 — 2014
Clinical Information Science Certificate
State University of New York at Buffalo - School of Management 2006 — 2007
MS, Management Information Systems
Blue Cross Blue Shield of North Carolina January 2007 - Present
BCBSNC October 2005 - Present
Blue Cross Blue Shield of North Carolina October 2005 - September 2007
Brannon & Rogers, OB/GYN January 2005 - January 2007
Brannon & Rogers OB/GYN August 2004 - June 2005
ChartOne, Inc January 2004 - January 2005
Lewis Gale Medical Center January 2000 - January 2004
Skills
Medicaid, Medical Billing, Insurance, Claim, Data Entry, Liability, Health Insurance, Accounts Receivable, Claim Investigation, HIPAA, Claims Management, Medical Records, Claims Resolution, Medicare, Adjusters, Disability Insurance, Subrogation, Call Centers, Claims Handling, Claims Investigations, General Insurance, Legal Liability, Commercial Insurance, Workers Compensation
Education
Wake Technical Community College 2012 — 2014
Associate's degree, Accounting, A
Radford University 1999 — 2003
B.A., German and Political Science
Radford University 1999 — 2003
B.A, German and Political Science
Kassel Universität 2002 — 2002
BA, German and Political Science
Community Care of North Carolina October 2015 - Present
Blue Cross and Blue Shield of North Carolina May 2015 - October 2015
BCBSNC April 2014 - May 2015
BCBSNC January 2012 - April 2014
BCBSNC June 2009 - January 2012
BCBSNC February 2005 - June 2009
SunTrust Bank May 1998 - January 2005
BCBSNC February 1997 - May 1998
Central Carolina Bank (CCB) May 1995 - February 1997
Amoskeag/First NH Banks 1989 - 1995
Skills
Internal Audit, Risk Management, MS Office Suite, Effective verbal and..., Highly organized, COBIT, IT Audit, Financial Control, Model Audit Rule, Risk Mitigation, Risk Assessment, Risk Analysis, CISA, CRISC, CIA, CCSA, Control Self-Assessment, TeamMate, AutoAudit, Sarbanes-Oxley, Information Technology, Auditing, IT Risk Management, Governance, Security, Process Improvement, Business Continuity, SAS70, Enterprise Risk..., Microsoft Office, Business Process..., Self Assessment, Operational Risk..., Business Continuity..., Internal Controls, Leadership, Business Process, GRC, Corporate Governance, Disaster Recovery, Sarbanes-Oxley Act, Consulting, Training, Information Security
Education
Southern New Hampshire University
BS
Springleaf Financial Services February 2002 - Present
BCBSNC 2000 - 2002
PNC Mortgage 1998 - 2000
Accenture 1997 - 1998
American Trans Air 1996 - 1997
EDS 1990 - 1996
Skills
SDLC, Business Intelligence, Cross-functional Team..., Process Improvement, Business Analysis, Leadership, Resource Management, Strategic Planning, Project Management, Team Mentoring, Peer Mentoring, Executive-level..., Vendor Relationships, Application Migrations, Electronic Signatures, Compliance, Sarbanes-Oxley, OFAC, TCPA, Security, Training, Software Development, Software Documentation, Testing, Credit, Systems Analysis, Vendor Management, Operations Management
Education
Purdue University 1979 — 1985
Bachelor of Arts (B.A.), Sociology
NC Dept of Health and Human Services November 2010 - Present
BCBSNC 2007 - 2010
BCBSNC June 2006 - January 2007
Skills
Customer Service, Database Administration, PowerPoint, Microsoft Excel, Training, Microsoft Word, Employee Relations, Microsoft Office, Public Speaking, Research, Outlook, Office Management, Travel Management, Insurance, Process Improvement, Strategic Planning, Administrative..., CBT, Webinar Development, Webinar Management, Webinars, Health Benefits..., Health Services..., Health Insurance, Medical Claims, Medical Billing, Healthcare
Education
2005 - Pfeiffer University/Blue University 2005 — 2009
MBA Dual; BS, Business Administration
Pfeiffer University 2005 — 2009
Master's degree, Business/Health Administration
Morris College 1993 — 1998
BS, Business Administration
BCBSNC June 2012 - Present
Blue Cross Blue Shield of North Carolina May 2006 - May 2012
Lord, Abbett & Co. LLC July 2004 - April 2006
JPMorgan Chase April 2000 - June 2004
Bankers Trust Private Banking May 1994 - April 2000
J.P. Morgan June 1988 - May 1994
Skills
Business Objects, Business Intelligence, Business Analysis, Crystal Reports, Access, Financial Services, Databases, SAS, SQL, Business Process, Requirements Gathering, Business Requirements, Change Management, Data Warehousing, SharePoint
Education
University of North Carolina at Chapel Hill 2013 — 2014
Graduate Certificate, Healthcare Informatics
University of Phoenix 2008 — 2012
Masters, Information Systems
SUNY New Paltz 1984 — 1988
Bachelors of Science, Business Management
Medecision 2010 - Present
BCBSNC 2006 - 2010
Point Dx, IDX, GE Healthcare 2003 - 2006
Skills
Medical, Analysis, Medical Coding, Time Management, Organizing, Attention To Detail, Soft Skills, Medicare, Healthcare Information..., Medicine, EHR, Healthcare, Managed Care, Software Documentation, Healthcare Consulting, HIPAA, Informatics, Health Insurance, Healthcare Industry, Healthcare Management, Medicaid, Process Improvement, Requirements Gathering, Revenue Cycle, SharePoint, Visio, Business Requirements, EMR, Leadership, Quality Assurance
Education
University of Pittsburgh 2001 — 2003
Master of Science, Health Information Systems
Slippery Rock University of Pennsylvania 1993 — 1997
Bachelor of Science, Health Administration
BCBSNC March 2013 - Present
BCBSNC October 2008 - March 2013
BCBSNC September 2007 - October 2008
UNC Charlotte April 2005 - July 2007
LC Industries September 2004 - January 2005
Skills
Coaching, Presentations, Customer Service, Microsoft Office, Applicant Tracking..., Recruiting, Consulting, Program Management, Onboarding, College Recruiting, New Hire Orientations, Training, Talent Management, Interviews, Human Resources, Talent Acquisition, Vendor Management
Education
Purdue University 1999 — 2003
BS, Organizational Leadership & Supervision
QSSI May 2012 - Present
HPHC 2012 - 2012
BCBSNC 2010 - 2011
BCBSNC 2010 - 2011
Edifecs 2010 - 2011
BCBSMA 2010 - 2010
Skills
EDIFACT, Testing, EDI, Integration, Requirements Gathering, HIPAA, Business Analysis, Quality Assurance, PL/SQL, Data Migration, SOA, Requirements Analysis, ETL, Unix Shell Scripting, SDLC
Education
Silicon Valley University 2007 — 2008
Master's degree, Computer Science
JNTU
Public Relations Consulting for Countries' Visitors June 2015 - Present
AICPA July 2013 - Present
Quintiles June 2012 - July 2013
BCBSNC June 2011 - June 2012
Strategyn July 2009 - June 2011
Independent Consulting May 2008 - February 2009
Cooper B-Line 2005 - 2008
Southern Illinois University Edwardsville August 2000 - May 2004
Skills
Market Research, Competitive Intelligence, Customer Insight, Segmentation, Marketing Research, Quantitative Research, Qualitative Research, Competitive Analysis, Focus Groups, Market Analysis, Analytics, Data Analysis, SPSS, Marketing Strategy, Survey Design, Strategic Planning, Statistics, Online Research, Cross-functional Team..., Business Strategy, Analysis, Strategy, Marketing Communications, Pharmaceutical Industry, Marketing Management, Marketing, Research Design, Primary Research, Survey Research, Quantitative Analytics, Strategic Thinking, Data Collection, Questionnaire Design, Secondary Research, Advertising Research, Consumer Behaviour, Market Intelligence, Factor Analysis, Brand Equity, Multivariate Analysis, Cluster Analysis, Positioning, Report Writing, Market Sizing, Customer Analysis, International Research, Product Launch, Brand Management, Global Marketing, Market Planning
Education
Southern Illinois University, Edwardsville 1998 — 1999
Master Marketing Research, Marketing Research
BCBSNC January 2013 - Present
Chad Danford January 2000 - Present
Centerline Digital September 2012 - January 2014
Capstrat August 2012 - January 2014
Trailblazer Studios July 2012 - January 2014
Red Truck Films May 2012 - January 2014
MicroMass Communications May 2012 - January 2014
Myriad Media November 2012 - January 2013
BCBSNC September 2012 - January 2013
MicroMass Communications May 2011 - July 2012
Skills
Video, Video Production, Production, Multimedia, Stories, Post Production, Documentary, Final Cut Pro, Editing, Video Editing, Social Media, Microsoft Office, Photography, Photoshop, Journalism, Adobe Creative Suite, Flash, Television, Premiere, Mac, Public Speaking, After Effects, Audio, Advertising, Film, Digital Media, PowerPoint, Theatre, Word, Writing, Graphics, Research, Videography, Film Production, Broadcast, Facebook, Creative Direction, Media Production, Television Production, YouTube, Entertainment, Creative Writing, Motion Graphics, Audio Editing, Digital Photography, Digital Video, Screenwriting, Storytelling, Camera, Directing
Education
University of North Carolina at Chapel Hill 2003 — 2005
Master's degree, Journalism and Mass Communication
State University of New York College at Fredonia 1991 — 1996
BA, Theater
Comprehensive Computer Consulting, Inc. August 2014 - Present
BCBSNC November 2012 - August 2014
Biogen Idec August 2006 - September 2012
Skills
Biotechnology, Pharmaceutical Industry, Validation, Sop, Software Documentation, Change Control, GMP, Clinical Trials, 21 CFR Part 11, FDA, Quality Assurance, Lifesciences, Lotus Notes, SharePoint, Project Management, Data Analysis, Visio
Education
Saint Augustines College
Bachelor's degree, Computer Information System
Biologics, Inc. September 2015 - Present
Blue Cross and Blue Shield of North Carolina May 2015 - September 2015
BCBSNC December 2014 - April 2015
Datrose February 2010 - August 2014
Datrose January 2012 - September 2012
Piedmont Community College August 2006 - December 2009
Caswell Family Medical Center January 2009 - May 2009
Skills
Call Center, Troubleshooting, Technical Support, Workforce Management, Help Desk Support, Call Centers, XP, Computer Hardware, Active Directory, Windows 7, Vendor Management, Laptops, Software Installation, Process Improvement, IT Service Management, Software Documentation, Customer Satisfaction, BMC Remedy, Management, Hardware, Networking, Printers, Microsoft Office, Wireless Networking, Windows Vista, Windows XP Pro, Servers, Computer Repair, Citrix, Access, Lotus Notes, Windows, A+ Certified, Remote Desktop, Windows XP, ITIL, Network Administration, BPO, System Administration, Operating Systems, Information Technology, OS X, Customer Service, Data Entry, Desktop Computers, Microsoft Excel
Education
Piedmont Community College 2007 — 2009
Associate of Science (AS), Medical Office Management/Administration
Piedmont Community College 2006 — 2009
Associate of Science (AS), Office System Technology
Marsh & McLennan Agency LLC Company June 2012 - Present
Progressive Benefit Solutions LLC November 1998 - June 2012
BCBSNC June 1995 - September 1998
MedSpan July 1991 - June 1995
Skills
CRM, Leadership, Sales, New Business Development, Employee Benefits, Brokers, Data Analysis, Strategic Planning, Social Media Marketing, Strategy, Human Resources, Project Management, Social Media, Insurance, Health Insurance, Team Building, Disability Insurance, Account Management, Customer Service, Management, Term Life Insurance, Business Planning, Workers Compensation, Health Savings Accounts, Public Speaking
Education
University of New Haven 1985 — 1989
Masters, Healthcare Administration
Southern New Hampshire University 1979 — 1983
BS, Marketing
Blue Cross Blue Shield of North Carolina April 2015 - Present
BCBSNC September 2013 - April 2015
Blue Cross Blue Sheild of North Carolina January 2007 - August 2013
Blue Cross Blue Shield of North Carolina July 2002 - January 2007
Blue Cross Blue Sheild of New Jersey January 1990 - June 2002
Skills
Project Management, Process Improvement, Leadership, Team Building, Mentoring, Data Analysis, Business Analysis, Health Insurance, Call Centers, Program Management, Training, Customer Service, Requirements Analysis, Visio, HIPAA, Insurance, Software Project..., SDLC, Business Requirements, PMP, Vendor Management, Requirements Gathering, PMO
Education
Rutgers University-New Brunswick 1981 — 1985
Bachelor of Arts, Medical Sociology
AMERISOURCEBERGEN/LASH GROUP January 2015 - Present
CSC / Computer Science Corporation November 2014 - Present
BCBSNC January 2013 - Present
Wake Medical Hospital May 2012 - December 2012
BCBSNC July 2011 - May 2012
Wake Med Hospital January 2009 - January 2012
Saint Anne School, Saint Louis School, Saint Joseph School January 2006 - January 2008
Hubbard Regional Hospital January 2000 - January 2008
Skills
NRP, ACLS, Nursing, Cpr Certified, Traumatic Brain Injury, Medical Terminology, Inpatient, Clinical Research, Health Education, BLS, Pediatrics, Vital Signs, Patient Safety, Hospitals, ICU, Chest Tubes, Nutrition, EMR, Pediatric Nursing, Telemetry, TNCC, Emergency Nursing, Neurology, EKG, Healthcare Management, PALS, IV, Wound Care, Nursing Care, Critical Care, Medical/Surgical, Orthopedic, Patient Education, BCLS, Patient Advocacy, Post Anesthesia Care, Nursing Education, Trauma Nursing, Healthcare, Ventilators, Acute Care, Nursing Process, Direct Patient Care, Medication..., Urology, Medicine, Case Management, Registered Nurses
Education
CHAMBERLAIN COLLEGE OF NURSING 2013 — 2014
Master's Degree, MSN Clinical Education
COMMUNITY OF COLLEGE OF RHODE ISLAND
Associate Degree, Nursing
Quinsigamond Community College
Associate Degree, Data Processing/Programming
Coventry Health Care July 2013 - Present
Healthways 2006 - 2012
BCBSNC May 2005 - May 2006
Skills
Wellness, Case Managment, Healthcare, Nursing, Managed Care, Medicare, Medicaid, Healthcare Management, Clinical Research, Health Promotion, Wellness Coaching, Cpr Certified, Health Insurance, Certified Case Manager, Health Care Systems, Pediatrics, HEDIS, Patient Education, Medicine, Patient Advocacy, Utilization Review
Education
Watts School of Nursing 1978 — 1981
San Antonio College 1977 — 1978
BCBSNC January 2014 - Present
BCBSNC June 2013 - December 2013
Slick Rabbit, LLC March 2013 - December 2013
Pfizer August 2009 - February 2013
Wyeth August 2005 - August 2009
Wyeth Pharmaceuticals August 2004 - August 2005
Skills
GMP, Process Improvement, Sop, Document Management, Project Management, Manufacturing, Training, Pharmaceutical Industry, Change Control, Validation, Quality Assurance, CAPA, Computer System..., GxP, Agile Methodologies, LIMS, Technical Writing, SOP
Education
Rensselaer Polytechnic Institute 1999 — 2003
Bachelor of Science, Computer Science
BCBSNC 2012 - Present
NTT Data Corporation November 2011 - Present
Keane for Cisco June 2007 - February 2012
Archwood Builders 2010 - 2010
Equity Services, Inc. 2008 - 2010
Ameriprise Financial 1996 - 2010
Meca Properties, LLC 1995 - 2010
Keane June 2007 - November 2007
General Parts Inc November 2005 - June 2007
Compuware 1998 - 2005
Skills
PMO, PMP, SDLC, Program Management, Agile Methodologies, Agile Project Management, Business Analysis, Business Process..., Cloud Computing, Enterprise Architecture, IT Outsourcing, IT Service Management, IT Strategy, Integration, Process Improvement, Project Delivery, Project Management, Project Portfolio..., Quality Assurance, Requirements Analysis, Requirements Gathering, Resource Management, Software Development, Software Project..., Vendor Management
Education
Rensselaer Polytechnic Institute 1981 — 1985
BS, Computer Science, Management, German
BCBSNC January 2013 - Present
QUICK, WIDIS & NALIBOTSKY, Attorneys at Law March 2012 - January 2013
MILLER WALKER & AUSTIN, Attorneys at Law January 2011 - March 2012
UNC Charlotte, Dean's Office, College of Liberal Arts & Sciences August 2010 - January 2011
Coldwell Banker, United Realtors 2007 - 2011
Cadwalader, Wickersham & Taft, LLP - New York Based Law Firm 2005 - 2007
Whitesides & Walker, PLLC 2004 - 2005
Scottish Re June 2003 - October 2004
Transamerica Reinsurance July 2000 - June 2003
Crews & Klein, PLLC 1994 - 2000
Skills
Real Estate, Litigation, Legal Writing, Contract Negotiation, Title Insurance, Corporate Governance, Office Management, Notary Public, Civil Litigation, Courts, Mediation, Trials
Education
University of North Carolina at Charlotte 2004 — 2005
Certification, Paralegal Studies
Queens University of Charlotte 1990 — 1992
Office Administration
Thomas University 1974 — 1976
Associate, Accounting
MetLife October 2014 - August 2015
BCBSNC November 2008 - January 2014
Cisco August 1999 - May 2008
SGI 1997 - 1999
Catholic Healthcare West August 1994 - March 1998
Skills
Business Change..., Process Improvement, Stakeholder Engagement, Enterprise Software, Business Transformation, Leadership, Change Management, PMO, Public Speaking, Program Management, Internal Communications, Strategy, Project Management, Stakeholder Management, Cross-functional Team..., SDLC, Business Process, Management, Project Planning, Business Process..., Change Readiness, Governance, Agile Methodologies, Team Leadership, Training, Consulting, Strategic Planning, Team Building, Professional Services, Vendor Management, Coaching, Scrum, Outsourcing, Employee Training, Software Project..., Project Delivery, CRM, Product Management, Strategic Communications, Agile Project Management, SharePoint, Resource Management, Business Intelligence, Management Consulting, Certified Scrum Master, IT Strategy, Project Portfolio..., Six Sigma
Education
San Jose State University 1993 — 1995
Certification, Project Management
Triad Cremation Society & Chapel August 2015 - Present
Thirty-One Gifts February 2015 - Present
BCBSNC October 2013 - July 2015
Victoria's Secret April 2013 - October 2013
Limited Brands April 2007 - April 2013
Victoria's Secret April 2005 - April 2007
Skills
Customer Experience, Associate Development, Office Administration, Sales Management, Communication Skills, Hiring, Staff Development, Product Knowledge, Customer Service, Personnel Management, Sales, Training, Customer Service..., Visual Merchandising, Store Management, Employee Training, Driving Results, New Store Openings, Inventory Management, Recruiting, Microsoft Office, Management, Account Management, Retail
Education
UNC Greensboro 2003 — 2008
Bachelor's degree, Sociology
Rockingham Community College 2002 — 2003
English Language and Literature/Letters
BCBSNC April 2004 - Present
Woodlawn High School September 2002 - February 2004
Warren County High School 2001 - 2002
Skills
Microsoft Word, Microsoft Office, Customer Service, PowerPoint, Outlook, English, Research, Windows, Photoshop, Public Speaking, Teaching, HTML, Budgets, Strategic Planning, Team Building, Process Improvement
Education
Strayer University 2011 — 2014
Master's degree, Adult and Continuing Education and Teaching
Shaw University 1996 — 1999
Bachelor of Arts (B.A.), English
BCBSNC July 2013 - Present
OpTech @ Comerica Bank November 2012 - July 2013
SWIFT January 2001 - December 2011
Ameritech (now AT&T) January 1996 - November 2000
Ameritech (now AT&T) 1990 - December 1995
Skills
Vendor Management, IT Management, Project Management, Service Level Management, Problem Management, IT Strategy, ITIL, Program Management, IT Service Management, SDLC, Process Improvement, Outsourcing, PMO, PMP, Requirements Analysis, Integration, Management, Enterprise Architecture, Telecommunications, Business Analysis, Service Delivery, CRM, Leadership, Risk Management, Data Center, Project Portfolio..., Information Technology, Governance, Business Process
Education
George Mason University - School of Management 2007 — 2009
Masters
Siena Heights University 1991 — 1995
Bachelor of Arts (B.A.)
BCBSNC September 2014 - Present
BCBSNC April 2014 - September 2014
Blue Cross/Blue ShieldDurham August 2012 - April 2014
Blue Cross/Blue ShieldDurham April 2011 - August 2012
BCBSNC 2011 - 2012
Marketing Adventure Media October 2010 - April 2011
Marketing Adventure Media August 2009 - October 2010
Marketing Adventure Media January 2007 - August 2009
Skills
Creative, strong..., Effective communication..., World Class Customer..., MS Office, Client Billing, Claims Inquiry, National Provider ID...
Education
Rasmussen College-Online 2013 — 2014
Bachelor of Science (BS), Human Resources/Organizational Leadership
Rasmussen College-Florida 2010 — 2012
Associate of Science (A.S.), Call Center Business Mangement
Orange High School 1994 — 1997
Diploma
BCBSNC May 2014 - Present
BCBSNC (consulting through TEKsystems) February 2013 - May 2014
Healthways June 2011 - November 2012
Healthways (consulting through Alltech, Inc.) March 2006 - June 2011
HCA 1997 - 2006
Skills
Requirements Analysis, Software Documentation, Cross-functional Team..., Program Management, Business Analysis, Integration, Analysis, Process Improvement, SDLC, Healthcare Information..., Vendor Management, SharePoint, Requirements Gathering, Testing, Project Management, Data Analysis, Systems Analysis, Management, Healthcare, Business Requirements, Enterprise Software, Business Intelligence, Project Planning, Team Building, Leadership, Product Development, Consulting, Product Management, Visio, Erwin, Agile Methodologies, Agile Leadership, Content Strategy, Digital Marketing, Visual Arts, Performing Arts, Strategy, Software Project..., Business Process..., Scrum, Information Technology, Team Leadership, Strategic Planning
Education
Shepherd University
Bachelor of Arts, Liberal Arts and Sciences + Music
The Howard Community College
Associate of Applied Science, Information Technology / Computer Information Systems
Und Way of Forsyth County September 2008 - Present
PPD March 2004 - July 2007
BCBSNC September 1998 - March 2004
Education
Seattle University
The College of William and Mary
BA, Sociology
VHA September 2012 - Present
VHA Inc. August 2008 - September 2012
BCBSNC February 2007 - August 2008
BCBSNC July 2004 - February 2007
UNC Health Care July 2002 - July 2004
Siena, Ltd 1999 - 2002
Thompson Powers, LLC 1997 - 1999
William M Mercer 1996 - 1997
Skills
Healthcare Management, Hospitals, Healthcare Information..., Healthcare, Healthcare Industry, Managed Care, Physician Relations, Utilization Management, Project Management, Product Development, Process Improvement, Lean Six Sigma, Six Sigma, Leadership, Cross-functional Team..., Strategic Planning, Data Analysis, Clinical Research, Performance Improvement, Team Building, Revenue Cycle, Nursing, Medical Devices, Management Consulting, Management
Education
Western Carolina University 2005 — 2007
Masters of Project Management, Project Management
The University of Georgia 1993 — 1995
Masters of Business Administration, Non-Profit/Public/Organizational Management
Sewanee-The University of the South 1991 — 1993
BA, English
BCBSNC July 2001 - Present
BCBSNC April 1996 - July 2001
Skills
Sales, Presenter, Account Management, Public Speaking, Territory Management, Employee Wellness..., Health Promotion, Benefits Administration, Relationship Building, Trade Show Exhibitor, Microsoft Office, Salesforce.com
Education
Pfeiffer University
Master of Business Administration (MBA)
University of North Carolina at Chapel Hill 1979 — 1983
Bachelor's of Science, Industrial Relations
BCBSNC August 2014 - Present
CVS Pharmacy September 2013 - July 2014
Quality Education Academy 2013 - 2013
The Millennium Center 2012 - 2013
YWCA of Winston-Salem 2012 - 2013
Skills
Microsoft Office, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Public Speaking, Negotiation, Customer Oriented, Weddings, Events, Pharmacy Technicians, Social Media, Nonprofits
Education
Southwestern Oregon Community College
BCBSNC March 2008 - Present
Professional Healthcare September 2006 - Present
Telephonic Case Manager 2011 - 2011
American Helathways February 2007 - March 2008
Rotech Healthcare May 2005 - September 2006
University of North Carolina Hospitals March 2003 - May 2005
Med-Staff Carolinas February 2002 - March 2003
Albany Medical Center July 1999 - January 2002
Skills
CCM, BLS, MHA, RNP, BSN, RN, Case Managment, Registered Nurses, Education, Account Representation, Acute Care, Home Care, Managed Care, Sales, Nursing, Disease Management, EMR, ICU, Medicare
Education
Pfeiffer University 2008 — 2010
MHA, Healthcare Administration
State University of New York College at Brockport 1995 — 1999
BSN, Registered Nursing/Registered Nurse
State of Utah July 2005 - Present
University of Utah Hospitals and Clinics November 2002 - June 2004
BCBSNC November 2002 - April 2003
Skills
Policy Analysis, Government, Policy, Program Management, Public Policy, Local Government, Community Outreach, Project Management, Public Administration, Nonprofits, Economic Development, Public Speaking, Analysis, Medical Terminology, Medical Billing, Medicaid, Voice Over, Healthcare Management, Hospitals, Healthcare, Nursing, Medical Records, Inpatient, Health Insurance, Public Health, Program Evaluation, Social Services, Health Education, Research, Program Development, Grants, Mental Health, Grant Writing
Education
Salt Lake Community College 1989 — 2001
Registered Nursing/Registered Nurse
BCBSNC September 2001 - Present
Wells Fargo 1994 - 2001
Education
Pfeiffer University
Master's degree, Business/Health Administration
West Virginia University
Bachelor of Science (B.S.), Computer Science
Novartis April 2012 - Present
Novartis August 2010 - April 2012
BCBSNC March 2010 - August 2010
Aetna October 2008 - March 2010
Skills
Managed Care, Quality Assurance, Health Insurance, Neurology, Cardiology, Critical Care, Hemophilia, Multiple Sclerosis, Nursing, Sales, Diabetes Management, Operating Room, Case Management, Disease Management, Advocacy, Nursing Education, Clinical Research, Diabetes
Education
Winston-Salem State University 2000 — 2000
Bachelor's Degree, Nursing
Rockingham Community College 1997 — 1999
Associate's Degree, Registered Nursing/Registered Nurse
CSC March 2012 - Present
BCBSNC April 2007 - February 2012
AllianceBernstein, LP February 2007 - March 2007
Kinetic Concepts, Inc. December 2005 - January 2007
Kinetic Concepts, Inc December 2005 - January 2007
Kinetic Concepts, Inc July 2005 - December 2005
Blue Cross Blue Shield of North Carolina January 2001 - June 2005
Duke University September 2000 - January 2001
Kroger Company June 1992 - September 2000
National Diabetic Pharmacies October 1999 - June 2000
Skills
Data Analysis, Software Documentation, Process Improvement, Access, Business Analysis, Business Requirements, Functional..., Scrum, SDLC, Agile & Waterfall..., Project Management, Project Coordination, Documentation, Process Flow, User Stories, Training, Market Research, White Belt, Six Sigma, Quality Assurance, Leadership, Analysis, Requirements Gathering, Project Planning, Business Process, Requirements Analysis, Visio, PMO, PMP, SharePoint
Education
Pfeiffer University 2001 — 2003
Masters, Business Administration
Virginia Polytechnic Institute and State University 1993 — 1997
Bachelors of Science, Psychology
BCBSNC August 2008 - Present
BCBSNC July 2001 - May 2005
BCBSNC January 2000 - June 2001
BCBSNC January 1995 - January 2000
Skills
Analysis, Waterfall, SDLC, Quality Center, Quality Assurance, Software Quality..., Agile, Program Management, HIPAA, Business Analysis, Requirements Analysis, Agile Methodologies, Project Management, Test Planning, Software Project..., Integration, Health Insurance, QTP, Testing, SharePoint, SQL, Test Automation, System Testing, Business Process, Requirements Gathering, Business Requirements
Education
Pfeiffer University
MBA
University of Mount Olive
Bachelor of Science degree, Management; Organizational Development
Alamance Community College
Associate of Applied Science degree, Business Administration
Cisco February 2015 - Present
Cisco June 2014 - February 2015
BCBSNC December 2013 - June 2014
PPD July 2013 - December 2013
Cisco Systems February 2013 - July 2013
Cisco Systems October 2011 - October 2012
Cisco Systems June 2008 - November 2010
Quintiles Transnational March 2004 - July 2007
RDU Airport Authority September 2002 - March 2004
University of North Carolina at Chapel Hill October 2001 - September 2002
Skills
Cross-functional Team..., Business Analysis, Vendor Management, Project Management, Management, Program Management, SaaS, Professional Services, Cloud Computing, Telecommunications, Strategic Partnerships
Education
Salem College 1990 — 1994
Bachelor of Arts (B.A.)
Duke Learning & Development and Quintiles
Infosys Technologies Ltd February 2011 - Present
BCBSNC 2015 - 2015
BCBSNC 2015 - 2015
BCBSNC 2015 - 2015
Oracle April 2005 - September 2008
Oracle Corporation August 1999 - December 2003
Clarify October 1997 - August 1999
Acer America Corp. September 1993 - December 1996
Skills
ERP, Pre-sales, Business Analysis, Competence in the sales..., delivering and..., Integration, SaaS, Enterprise Software, CRM, Business Process, CRPS, Solution Architecture, Strategy, Software Project..., Product Management, SDLC, Requirements Gathering, Sales, Oracle, Oracle E-Business Suite, Visio, Enterprise Architecture, Business Intelligence, RFI, Call Centers, Testing, Product Demonstration, Management, Consulting, Cloud Computing, Project Management, Leadership, Software Development
Education
Univ. of Latin America 1995 — 1996
MBA Program; (Completed 1 year), International Business & Marketing; International Business
Pratt Institute 1987 — 1990
B.S in Science, Electrical Engineering
Allscripts September 2014 - Present
Allscripts March 2011 - August 2014
BCBSNC April 2010 - January 2011
BCBSNC January 2008 - January 2009
HomeBanc Mortgage September 2006 - August 2007
Yankelovich, Inc January 2005 - August 2006
HomeBanc Mortgage August 2004 - January 2005
PineCone - The Piedmont Council of Traditional Music November 1999 - March 2004
Skills
Managing projects,..., Creating strategy,..., Leading teams, serving..., Management, Copywriting, Marketing, Building Relationships, Public Relations, Cross-functional Team..., Project Management, Training, Marketing Communications, Program Management, Strategy, Strategic Planning, Product Marketing, Brand Management, Leadership, Events, Sales, Marketing Strategy
Education
St. Andrews University 1994 — 1998
BA, Communications and Performing Arts - Marketing
Duke Univ July 2014 - Present
Duke University January 2010 - June 2014
Duke University April 2008 - January 2010
BCBSNC 2006 - 2008
Fidelity Investments 2005 - 2006
Teachers Retirement System of Georgia 1999 - 2005
Skills
Benefits Administration, Employee Benefits, HRIS, Employee Relations, Onboarding, New Hire Orientations, PeopleSoft, Human Resources, Deferred Compensation, Recruiting, ADP Payroll, Performance Management, Microsoft Excel, Access, PowerPoint, Policy, Microsoft Office
Education
Pfeiffer University 2011 — 2013
Master's degree - HR Development, Business Administration
The University of Texas at San Antonio 1987 — 1991
Bachelor's degree, Legal Studies
Farragut Systems March 2013 - Present
Blue Cross and Blue Shield of North Carolina 2006 - 2013
BCBSNC 2006 - 2013
Motorola 2003 - 2006
Nortel Networks 1985 - 2003
Skills
PMP, Project Management, Software Project..., Software Development, People Development, Staff Management, Program Management, SDLC, Computer Engineering, Electrical Engineering, Budget Process, Vendor Management, Cross-functional Team..., Agile Methodologies, Agile Project Management, Agile & Waterfall..., Project Planning, MS Project
Education
Syracuse University 1991 — 1993
MBA, Business Administration
Queen's University 1981 — 1985
BSc, Electrical Engineering
TIAA-CREF October 2014 - Present
Bank of America August 2013 - June 2014
Bank of America September 2005 - August 2013
Bank of America March 2004 - September 2005
Chronimed March 1998 - March 2004
BCBSNC February 1993 - March 1998
Skills
Analysis, Management, Vendor Management, SharePoint, Business Analysis, Organization &..., Communication Skills, Marketing Research, Web Ex Leader, Builds Partnerships, Time Management Skills, Microsoft Word, Microsoft Access, Microsoft Excel..., PowerPoint, Leadership, Training, Access, Business Analyst, Time Management, Process Improvement, Project Management, SDLC, Quality Assurance, Program Management, Cross-functional Team..., Team Building
Education
Pitt Community College 1990 — 1992
Paralegal
BCBSNC October 2014 - Present
GSK July 2014 - October 2014
Carolinas HealthCare System August 2011 - July 2014
Carolinas HealthCare System June 2009 - August 2011
Glaxo Smith Kline Pharmaceuticals May 2005 - June 2009
Novant Health Presbyterian Medical Center April 2000 - March 2005
Skills
Microsoft Excel, Microsoft Office, Microsoft Word, Visio, PowerPoint, SharePoint, Cerner, PeopleSoft, Web Content Management, Outlook, Lotus Notes, Quicken, Healthcare, Healthcare Information..., EHR, Data Analysis, Hospitals, Healthcare Management, Databases, Clinical Research, HIPAA, Nursing, Access, Medicare, Data Management
Education
University of North Carolina at Charlotte 2013 — 2015
Master's Degree, Professional Science Master's, Health Informatics
University of North Carolina at Charlotte 2013 — 2014
Master's Certificate, Health Informatics, Health Informatics
Pfeiffer University 2004 — 2008
Bachelor's Degree, Business Administration and Management, General
Pfeiffer University 2004 — 2008
Bachelor's Degree, Health/Health Care Administration/Management
BCBSNC October 2008 - Present
BCBSNC October 2005 - October 2008
BCBSNC September 2004 - September 2005
Skills
Auditing, Internal Controls, Risk Assessment, Risk Management, Financial Audits, Compliance Audits, Advisory/Consulting..., Leadership, Business Process, Internal Audit, Finance, Policy, Management, Financial Risk, Enterprise Risk..., Quality Auditing, Sarbanes-Oxley Act
Education
Pfeiffer University 2001 — 2003
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Augustine's University 1992 — 1994
Bachelor of Science (BS), Accounting
BCBSNC October 2012 - Present
Blue Cross Bllue Shield North Carolina October 2012 - Present
Amica Mutual Insurance April 2008 - May 2010
Safeco Insurance November 2003 - September 2007
Sage April 1999 - October 2003
Skills
Insurance
Education
Strayer University 2011 — 2014
Master's Degree
Shorter University-College of Adult & Professional Programs 2004 — 2006
Associate's Degree
BCBSNC June 2014 - Present
Blue Cross and Blue Shield of North Carolina December 2011 - May 2014
Blue Cross and Blue Shield of North Carolina December 2009 - December 2011
Blue Cross and Blue Shield of North Carolina June 2005 - December 2009
Blue Cross and Blue Shield of North Carolina August 2000 - May 2005
Trigon Blue Cross Blue Shield 1993 - 2000
Skills
Managed Care, Healthcare, Insurance, Vendor Management, Health Insurance, Process Improvement, Leadership, Strategic Planning, Business Analysis, Medicare, Healthcare Information..., Program Management, Healthcare Management, Cross-functional Team..., Management, Business Process...
Education
Virginia Polytechnic Institute and State University 1991 — 1993
MBA
Radford University 1985 — 1989
BSN, Geriatric Nurse/Nursing
LexisNexis Canada Inc. February 2013 - December 2013
BCBSNC October 2012 - December 2012
Insurance Corporation of British Columbia July 2012 - September 2012
Hitachi Data Systems March 2012 - May 2012
InfoTrust Group May 2010 - October 2011
LexisNexis June 2009 - February 2010
New Flyer October 2008 - March 2009
SAP April 2007 - June 2008
Parametric Technology Corporation February 2006 - March 2007
Microsoft Corporation November 2004 - April 2005
Skills
Data Analysis, Data Migration, Globalization, XML, XSLT, XPath, DTD, XSD, RelaxNG, DITA, S1000D, XQuery, Oxygen, XML Spy, SDL Idiom WorldServer, Arbortext, XMetal, FrameMaker, Trados, Information Architecture, Information Management, Enterprise Content..., Localization, Regular Expressions
Education
Simon Fraser University 2013 — 2014
Master of Publishing, Publishing
BCBSNC February 2015 - Present
BCBSNC July 2013 - Present
BCBSNC October 2007 - June 2013
BCBSNC March 2005 - October 2007
BCBSNC December 2001 - March 2005
POWERWARE CORPORATION January 2001 - December 2001
STERLING SERVICES INCORPORATED July 2000 - January 2001
PLANTSAVAILABLE, INC July 2000 - January 2001
HUTCHISON & MASON PLLC October 1999 - July 2000
QUALEX INC July 1996 - October 1999
Skills
Risk Management, Affordable Care Act, Health Care Reform, Compliance, Health Insurance, Provider Networks, HIPAA, NCQA, HEDIS, Utilization Management, Appeals, Statutory Compliances, Legislation, Project Management, Strategic Planning, Strategy, Analysis, Leadership, Legal Research, Training, Program Management, Insurance, Process Improvement
Education
Pfeiffer University 2014 — 2016
Master of Health Administration
HILBERT COLLEGE 1992 — 1996
Bachelor of Science (B.S.), Paralegal Studies
Blue Cross Blue Shield of North Carolina March 2012 - Present
BCBSNC May 2006 - March 2012
Blue Cross Blue Shield of North Carolina March 2002 - May 2006
BCBSNC November 2001 - March 2002
BCBSNC November 1998 - November 2001
BCBSNC November 1996 - November 1998
BCBSNC October 1995 - November 1996
Blue Cross a Blue Shield of North September 1994 - October 1995
Skills
Vendor Management, Insurance, Process Improvement, Health Insurance, Program Management, Call Centers, Managed Care, Medicare, Customer Satisfaction, Leadership Development, HIPAA, Employee Benefits, Business Analysis, Leadership, Team Building, Medicaid, Healthcare, Data Analysis, Business Process...
Education
Shaw University 1996 — 1999
BS, Business Administration and Public Policy
BCBSNC 2011 - Present
BCBSNC September 2008 - 2011
Blue Cross and Blue Shield of North Carolina 2006 - 2008
BCBSNC 2002 - 2006
BCBSNC 1998 - 2002
Skills
Call Centers, Business Requirements, SharePoint, Health Insurance, Change Management, Software Documentation, Quality Assurance, Data Analysis, Risk Management, Requirements Analysis, Business Analysis, Project Management, Vendor Management, Program Management, SDLC
Education
Sandhills Community College 1990 — 1994
BCBSNC March 2011 - Present
Blue Shield January 2009 - Present
Health Net 2006 - Present
Healthnet Insurance July 2005 - July 2007
Skills
Acute Care, Clinical Research, Cpr Certified, Customer Service, EHR, EMR, Health Education, Healthcare Information..., Healthcare Management, Home Care, Medicare, Mental Health, Nursing, Nutrition, Process Improvement, Software Documentation, Treatment, Wellness
Education
St. John Fisher College 1993 — 1997
Hamburg High School
IIBA November 2010 - Present
BCBSNC April 2006 - Present
IIBA - RTP Chapter May 2008 - February 2009
LetSail Group, LLC April 2000 - February 2006
OCR Services, Inc. April 1994 - June 2001
Aetna Life & Casualty July 1972 - April 1994
Skills
Business Analysis, Requirements Analysis, Business Process, Business Requirements, Documentation, Software Documentation, Requirements Gathering, Project Management, Quality Assurance, Business Process..., Project Planning, SDLC, Visio, Enterprise Software, SharePoint, Vendor Management, PMO, Strategy, Process Improvement, Business Intelligence
Education
Pfeiffer University 2009 — 2012
MHA, Health Administration
Saint Joseph College
BSBA, Business Management
BCBSNC November 2013 - Present
DeVry University May 2009 - Present
BCBSNC March 2012 - October 2013
Durham Technical Community College January 2001 - December 2012
BCBSNC August 2011 - March 2012
Raleigh Hill Tax Service January 2007 - December 2011
Blue Cross Blue Shield of North Carolina March 2010 - July 2011
Blue Cross Blue Shield of North Carolina March 2008 - March 2010
Blue Cross Blue Shield of North Carolina September 2006 - March 2008
North Carolina Department of Insurance January 2000 - September 2006
Skills
Insurance, Process Improvement, Auditing, Risk Management, Accounting, Enterprise Risk..., Internal Controls, Budgets, Finance, Internal Audit, Business Process..., Leadership, Sarbanes-Oxley Act, Financial Risk, Business Analysis, Financial Analysis, Risk Assessment, GAAP, IT Audit, Financial Accounting, Financial Reporting, Analysis, Managerial Finance, Coaching, Business Process, Data Analysis, Access, Financial Statements, Strategic Financial..., Change Management, Strategic Planning, Management Consulting, Policy, Training, Microsoft Excel, Project Management, Tax, Governance, Accounts Receivable, Sarbanes-Oxley, Accounts Payable, Corporate Finance, Management, Due Diligence, Financial Modeling, Mergers & Acquisitions, Executive Management, Forecasting, Strategy, Cost Accounting
Education
University of North Carolina at Greensboro 2011 — 2012
Graduate Certificate Health Information Technology Management
University of North Carolina at Greensboro 2010 — 2010
Post Masters Certificate in Information Technology
University of North Carolina at Greensboro 2002 — 2004
MBA
State University of New York College at Brockport 1992 — 1996
BS, Financial Management, Economics
Harborfields High School 1988 — 1992
Diploma
GlaxoSmithKline August 2013 - Present
First Citizens Bank April 2013 - August 2013
BCBSNC December 2011 - April 2013
GlaxoSmithKline February 2011 - December 2011
Research Triangle Institute (RTI) July 2009 - September 2010
GlaxoSmithKline November 2007 - April 2009
Cisco Systems March 2007 - November 2007
GlaxoSmithKline March 2003 - March 2007
GlaxoSmithKline June 2002 - January 2003
GlaxoSmithKline September 2001 - June 2002
Skills
PMP, Six Sigma, Vendor Management, Instructional Design, Process Improvement, Project Portfolio..., Business Process..., Program Management, Cross-functional Team..., Project Management, SDLC, Business Analysis, Change Management, PMO, SharePoint, Certified Project..., Quality Assurance, Business Process, Visio, Software Project..., Requirements Gathering, Requirements Analysis, Software Documentation, Training, Integration, Leadership, Management, Testing, IT Management, Call Centers, MS Project, Microsoft Project
Education
Saint Joseph's University
BA, Social Studies
IVY Management Group, Inc June 2010 - Present
BCBSNC August 1999 - April 2010
Skills
Health Insurance, Insurance, SDLC, Network Development, Provider Relations, HIPAA, Medicare, Data Warehousing, Claim, Requirements Gathering, DB2, General Insurance, Business Analysis, Business Requirements, Software Documentation, SharePoint, Access, Process Improvement
Education
Shaw University 1992 — 1996
Bachelor of Business Administration (BBA), Business Administration and Management, General
BCBSNC June 2013 - Present
Blue Cross Blue Shield of NC 1999 - Present
BlueCross and BlueShield of NC 1999 - Present
Blue Cross Blue Shield of North Carolina 1999 - Present
BCBSNC May 2010 - June 2013
BCBSNC 1999 - 2008
Duke University Medical Center 1995 - 1999
Education
Roland Park Country School 1980 — 1986
Simmons College
The University of Georgia
BCBSNC July 2011 - Present
Blue Cross Blue Shield of North Carolina 2008 - June 2011
SHPS/Disease Management Dept 1999 - 2008
Skills
Data Integration, Data Warehousing, Business Intelligence, Data Analysis, SDLC, Databases, SQL, Access, SAS, Process Improvement, Analytics, PL/SQL, ETL, Healthcare, Master Data Management, Problem Solving, Data Management, Customer Relations, Program Management, Excel, Documentation, HIPAA, Software Documentation, Business Analysis, Testing, Data Quality, Crystal Reports, Microsoft Excel, Data Modeling, Analysis, Quality Assurance, SharePoint, Requirements Analysis, Customer Service, Visio, Systems Analysis, Business Objects, Requirements Gathering
Education
The Cittone Institute 1998 — 1999
Certificate, Computer Programming
South Gujarat University 1976 — 1979
BS, Microbiology
Blue Cross and Blue Shield of North Carolina April 2015 - Present
Blue Cross and Blue Shield of North Carolina August 2014 - April 2015
BCBSNC August 2010 - August 2014
BCBSNC October 2008 - May 2010
BCBSNC November 2006 - October 2008
Skills
Process Improvement, Health Insurance, HIPAA, Medicare, Insurance, Access, Visio, Business Analysis, Call Center, Customer Service, Vendor Management, Provider Relations, Data Analysis, Software Documentation, Managed Care, Healthcare, Call Centers, Employee Benefits, Requirements Gathering, Claim, Leadership, Training, Business Process..., Program Management, Team Building, Project Management, Business Requirements, Analysis, Management, SharePoint
Education
Southern New Hampshire University 2015 — 2018
Health/Health Care Administration/Management
Genpact - Jawood Healthcare Solutions March 2015 - Present
Quintiles May 2014 - October 2014
Bank of America February 2013 - April 2014
BCBSNC July 2012 - January 2013
North Carolina Department of Insurance February 2012 - June 2012
Wells Fargo Dealer Finance April 2011 - August 2011
Citizens Bank and Financial Group affiliate of RBS July 2010 - April 2011
BB&T January 2008 - February 2009
GlaxoSmithKline August 2007 - November 2007
Wachovia Mortgage August 2006 - August 2007
Skills
Real Estate, SDLC, Analysis, Banking, Business Requirements, Requirements Analysis, Vendor Management, Software Documentation, Visio, Business Process..., Business Process, Requirements Gathering, Agile Methodologies, Training, Project Management
Education
Radford University 1991 — 1994
Bachelor of Science, Political Science
n/a
Global Lending Services LLC January 2014 - Present
Intelligent Technology Partners, Inc. January 2009 - Present
TMX Finance February 2013 - January 2014
BCBSNC November 2012 - January 2013
Progressive Insurance January 2011 - November 2012
PNC Bank December 2008 - March 2010
National City Bank September 2005 - December 2008
Mirifex February 2005 - September 2005
Key Bank February 2002 - January 2005
Self Employed - Consultant May 2001 - February 2002
Skills
Program Management, Data Warehousing, Product Development, Analysis, Architecture, Product Management, Product Marketing, Product Design, Change Management, International Sales, Web Analytics, Competitive Analysis, Marketing Strategy, Market Research, Market Analysis, Management Due Diligence, Regulatory Analysis, Healthcare Information..., Data Integration, Integrated Marketing, Multi-channel Marketing, Business Strategy, New Business Development, Business Intelligence, Business Process..., Quality Assurance, Resource Mobilization, Systems Engineering, Systems Analysis, System Design, IT Strategy, Lean Manufacturing, Aviation, Business Model..., Culture Change, Small Business, Production Planning, Business Coaching, Solution Development, Project Management, Leadership, Integration, Strategy, Enterprise Software, Start-ups, Analytics, Management Consulting, Agile Methodologies, Management
Education
Regent University 1994 — 1995
MBA Studies, International Business
University of Rochester 1964 — 1970
BA, Economics, Applied Math
BCBSNC July 2014 - Present
Blue Cross and Blue Shield of North Carolina November 2011 - June 2014
Blue Cross and Blue Shield October 2001 - October 2011
Blue Cross and Blue Shield of North Carolina September 2000 - October 2001
Education
Roanoke College 1988 — 1990
Bachelor of Business Administration, Accounting
Fujitsu America February 2012 - Present
BCBSNC November 2008 - January 2012
BlueCross BlueShield of North Carolina November 2008 - January 2012
Sonyericsson November 2004 - October 2008
Skills
Oracle, Databases, Microsoft SQL Server, AIX, Database Design, Software Documentation, Disaster Recovery, ETL, Data Warehousing, Requirements Analysis, Unix, Analysis, Database Admin, ITIL, Database Administration, Big data Hadoop
Education
Regis University
Master of Computer Informaton Technology, Computer Science, A
BCBSNC June 2014 - Present
BCBSNC November 2012 - June 2014
BCBSNC August 2011 - November 2012
CED (Council for Entrepreneurial Development) May 2007 - July 2011
Progressive Casualty Insurance June 2004 - March 2007
Skills
Leadership, Fundraising, Strategic Planning, Business Strategy, Entrepreneurship, Strategy, Business Development, Start-ups, Program Management, Customer Service, Business Analysis, Process Improvement, Management, Team Building, Vendor Management, Project Management, Enterprise Software
Education
St. Lawrence University 1998 — 2002
BA, BS, Economics, Environmental Studies
BCBSNC November 2012 - Present
BCBSNC 2007 - November 2012
BCBSNC April 2002 - August 2006
Skills
Change Management
Education
Western Carolina University 2013 — 2015
Masters, Project Management
Pfeiffer University 2002 — 2004
MBA, Business Administration
Shaw University 1998 — 2000
B.S., Business Management
Winston-Salem State University 1994 — 1998
Accounting
Principal Financial Group December 2012 - Present
BCBSNC 2015 - 2015
BCBSNC 2015 - 2015
BCBSNC 2015 - 2015
Quintiles 2014 - 2014
Quintiles 2014 - 2014
Quintiles 2014 - 2014
Anblicks 2007 - January 2012
IWD, Des moines 2011 - 2012
State of Nebraska 2007 - 2010
Skills
Spring, Hibernate, Software Project..., Weblogic, J2EE Application..., iBatis, Java, Software Design, WebSphere Application..., Tomcat, Business Analysis, JBoss Application Server, Oracle, Project Estimation, Project Tracking, Design Review, Requirements Analysis, XML, Software Development, SDLC, JSP, Agile Methodologies, SOA, Shell Scripting, SQL, JSF, PL/SQL, Data Modeling, Unix, Solution Architecture, Enterprise Software, Web Services, JMS, Microsoft SQL Server, DB2, Enterprise Architecture, Project Management, Integration, JavaScript, Struts, Business Process, Requirements Gathering, Databases, Web Development, openIDM, RESTful WebServices, JSON, Java Enterprise Edition, WebLogic, Spring Framework
Education
Sri Krishnadevaraya University 1994 — 1998
B.Tech, Computer Science and Engineering
Exusia, Inc. January 2015 - Present
BCBSNC October 2013 - January 2015
BCBSNC February 2012 - September 2013
L&T Infotech March 2010 - February 2012
Accenture Services Limited September 2007 - March 2010
Patni Computer Systems December 2002 - September 2007
Patni Computer Systems Limited December 2002 - September 2007
GE Money October 2005 - April 2007
Skills
Abinitio, Teradata, ETL, Ab Initio, Data Modeling, Software Project..., Data Warehousing, Data Marts, Database Design, Analytics, Business Intelligence, Unix, Databases, SDLC, Data Integration, Testing, Requirements Analysis, Informatica, Business Analysis, Agile Methodologies
Education
Pune Institute of Computer Technology 1998 — 2002
B.E., Electronics and Telecommunications
S.P. College, University of Pune 1997 — 1998
H.S.C., Science
Phatak Highschool Ratnagiri, Kolhapur Board 1995 — 1996
S.S.C.
BCBSNC February 2000 - Present
Adplex June 1998 - February 2000
Skills
Graphic Design, Brand Development, Social Media, Social Media Marketing, Advertising, Adobe Acrobat, InDesign, Creative Direction, Marketing, Microsoft Office, Adobe Creative Suite, Marketing Communications, Photoshop, Flash, Information Architecture, User Experience, User Interface Design, Teaching, SharePoint
Education
Pfeiffer University 2007 — 2009
MHA, Health Administration
University of North Carolina at Greensboro 1981 — 1986
BS, Interior Architecture
Davie High 1977 — 1981
Blue Cross Blue Shield of North Carolina January 2015 - Present
BCBSNC 2008 - January 2015
Blue Cross Blue Shield of North Carolina 2003 - 2008
Blue Cross Blue Shield of North Carolina 1999 - 2003
Blue Cross and Blue Shield of North Carolina 1996 - 1999
Blue Cross Blue Shield of North Carolina 1987 - 1996
Skills
Health Insurance, Healthcare, Managed Care, Health Policy, Insurance, Employee Benefits, Process Improvement, Healthcare Industry, Provider Relations, Health Savings Accounts, Leadership, Disease Management, Claim, Data Analysis, Grant Writing, Health Services Research, Sales Presentations, Client Presentation, HIPAA
Education
Purdue University 1982 — 1985
Ph.D., Health Services Research
Purdue University 1980 — 1982
MS, Health Services Research
College of William and Mary 1976 — 1980
BA, Sociology
BCBSNC February 2015 - Present
Rex Healthcare 2014 - February 2015
Sampson Regional Medical Center July 2012 - 2014
WakeMed 2005 - 2011
WakeMed 2004 - 2006
Sampson Regional Medical Center 2003 - 2004
Skills
Hospitals, Healthcare, BLS, Nursing, Acute Care, Healthcare Management, ACLS, Critical Care, Emergency Room, Patient Education, Pediatrics, Cardiology, Clinical Research, HIPAA, ICU, Managed Care, Inpatient, Medical Records, Medicine, Quality Patient Care
Education
Sampson Community College 2001 — 2003
Associate's Degree, Registered Nursing/Registered Nurse
Mount Olive College
Bachelor's of Science, Business Administration/Healthcare Management
Deutsche Bank Global Technology Center September 2013 - Present
Duke University Medical Center January 2013 - August 2013
Quintiles May 2012 - January 2013
BCBSNC September 2011 - April 2012
Pitney Bowes August 2006 - September 2011
Pitney Bowes Management Services March 2001 - August 2006
Skills
Integration, Vendor Management, Project Management, PMP, SharePoint, Visio, Change Management, Business Analysis, PMO, Program Management, Management, Project Planning, Software Project...
Education
Post University
Business Administration
Blue Cross and Blue Shield of North Carolina November 2009 - Present
BCBSNC May 2006 - October 2009
Siemens Healthcare December 1997 - April 2006
Skills
Business Analysis, HIPAA, Healthcare Information..., Requirements Analysis, SDLC, Agile Methodologies, EDI, Process Improvement, Analysis, Software Development, Business Requirements, Healthcare, Integration, Project Portfolio..., Testing, Visio, Management, Project Management
Education
Slippery Rock University of Pennsylvania 1990 — 1993
B.S., Occuupational Health, Safety and Management
Centura Health September 2015 - Present
Sutter Health March 2014 - September 2015
Sutter Health March 2014 - September 2015
Sutter Health August 2010 - March 2014
Solutions LLC December 2009 - August 2010
BCBS Tennessee October 2008 - November 2009
Geisinger Health System January 2007 - September 2008
Geisinger Health System May 2004 - January 2007
HealthHelp May 2002 - May 2004
BCBSNC November 1997 - May 2002
Skills
Healthcare Management, Healthcare Consulting, Healthcare, Informatics, Managed Care, Healthcare Information..., Medicine, Hospitals, Clinical Research, EHR, EMR, HIPAA, Change Management, Health Policy, Healthcare Industry, Medicare, Patient Safety, Performance Improvement, Physician Relations, Physicians, Process Improvement, Program Management, Revenue Cycle, Strategic Planning, Team Building, Vendor Management
Education
University of Colorado School of Medicine 1987 — 1990
pediatrics residency
University of Virginia School of Medicine 1983 — 1987
MD, Medicine
University of California, Los Angeles 1979 — 1983
BA, microbiology
Stanford University Graduate School of Business
none, business
United Way of Forsyth County September 2007 - Present
Beaufort County United Way March 2006 - September 2008
Blue Cross Blue Shield of NC 1999 - 2004
BCBSNC 1998 - 2003
Skills
Fundraising, Strategic Planning, Volunteer Management, Non-profits, Grant Writing, Public Speaking, Organizational..., Team Building, Community Outreach, Research, Board Development, Change Management
Education
The College of William and Mary
Bachelor's degree, Sociology
Seattle University
BCBSNC January 2014 - Present
Eaton August 2013 - December 2013
T-Mobile January 2013 - June 2013
Natus Medical October 2011 - December 2012
WEX Inc. (NYSE: WEX) January 2008 - October 2011
Volvo IT October 2007 - January 2008
Anheuser-Busch May 2007 - October 2007
IBM May 2006 - May 2007
Oracle November 2003 - May 2006
GlobalLogic May 2003 - November 2003
Skills
Siebel 7.x, Siebel 8.x, Salesforce.com, SAP CRM, MS Dynamics, SugarCRM, Eloqua, Right Now, EBS, OBIEE
Education
Sri Venkateswara University 1994 — 1998
Bachelor of Technology (B.Tech.)
PCV Murcor November 2011 - May 2014
PCV Murcor January 2009 - June 2012
QTC Management, Inc June 2007 - July 2008
MDI October 2005 - December 2006
BCBSNC 2001 - 2002
Lawyers Title of North Carolina 1997 - 1999
Skills
Coaching, Process Improvement, Team Building, Recruiting, Customer Service, Account Management
Education
Pfeiffer University
Health Services
BCBSNC November 2012 - Present
Blue Cross Blue Shield of North Carolina November 2011 - November 2012
BCBSNC February 2005 - November 2011
BCBSNC October 2001 - February 2005
Skills
Active Directory, Business Analysis, Business Process, Business Requirements, Customer Service, Microsoft Excel, Quality Assurance, Quality Center, Software Documentation, Testing, Training, Unix, User Acceptance Testing, SDLC, Visio
Education
Shaw University 1996 — 2000
Bachelor of Arts, Mass Communication/Journalism
Magellan Health Services February 2011 - Present
Magellan Health Services February 2011 - December 2012
BCBSNC September 2008 - January 2011
Horizon Blue Cross Blue Shield of New Jersey July 1999 - November 2007
Skills
Customer Service, Cross-functional Team..., Business Process..., Telecommunications..., Microsoft Word, Access, Avaya IP Telephony, Witness, Microsoft Office, Microsoft Excel, Strategic Planning, Virtualization, Leadership, Software Documentation, Training, Insurance, Health Insurance, Healthcare, Employee Benefits, Process Improvement
Education
Saint Augustine’s University 2009 — 2012
Bachelor of Science (BS), Organizational Leadership
BCBSNC March 2015 - Present
Keyscalesmusic Enterprises LLC April 2010 - Present
Keyscales Music LLc April 2010 - Present
Skills
Songwriting, Composition, Music Production, Songs, Music, Recording, Studio Recording, Original Music, Band, Music Industry, Vocal, Rock, A, Audio Engineering, Mastering, Music Licensing, Music Publishing, Entertainment, Social Media, Singing, Sound, Record Labels, Pro Tools, Social Media Marketing, Public Speaking
Education
Shaw University
Music, Philosophy
BCBSNC September 2014 - Present
BCBSNC August 2013 - September 2014
Another Broken Egg Cafe July 2011 - August 2013
Durham Public Schools January 2011 - August 2013
Durham Public Schools January 2010 - January 2011
University Club February 2009 - February 2010
Skills
Customer Service, Event Management, Event Planning, Food, Hospitality, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Program Management, Public Relations, Public Speaking, Research, Social Media, Strategic Planning, Team Building, Training, Teaching, Insurance, Healthcare, Social Networking, Outlook, Negotiation, Community Outreach, Project Management
Education
Shaw University 2011 — 2015
Master of Divinity (MDiv), Theology and Religious Vocations
Winston-Salem State University 2003 — 2005
Bachelor's degree, Biology/Biological Sciences, General
University of North Carolina at Chapel Hill 1997 — 2001
Bachelor of Arts (BA), African-American/Black Studies
USDA Rural Development October 2011 - Present
International Turbo Systems November 2010 - September 2011
BCBSNC January 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing
Education
Saint Leo University 2010 — 2012
Previously Enrolled, Sociology
BCBSNC July 1997 - October 2014
liberty health plan June 1996 - June 1997
Jersey City Medical Center July 1989 - June 1997
Skills
Utilization Management, Disease Management, Managed Care, Medicare, Health Insurance, NCQA, Provider Relations, HEDIS, Healthcare, Health Policy, Medicaid, Healthcare Management, Patient Advocacy, Patient Safety, Pharmacy Benefit..., Healthcare Industry, Medicine, HIPAA, Healthcare Information..., Healthcare Consulting, Pediatrics, Quality Improvement, Medicare Part D, Informatics, Pharmacy, EMR, EHR, Hospitals, Medicaid Managed Care, Healthcare Reimbursement
Education
University of North Carolina at Chapel Hill 2007 — 2012
Master of Public Health (MPH), Leadership
Seton Hall University 1991 — 1995
Master of Public Administration (MPA), Healthcare
University of Cagliari 1976 — 1983
Doctor of Medicine (MD)
St. Peter's College 1972 — 1976
BS, Biology, General
BCBSNC February 2013 - Present
Skills
JCAPS, Core Java, Java Enterprise Edition, Sun Certified Java..., WebSphere Message Broker, EDIFECS, SeeBeyond, ESB, Enterprise Integration, Lean & Six Sigma, Agile/SCRUM, Pega PRPC, HIPAA, EDI
Education
Pfeiffer University
Master of Business Administration (MBA)
SV University, India
Masters, Operations Research and Statistical Quality Control
BCBSNC September 2006 - July 2008
Strategic Technologies January 2000 - September 2006
Education
Radford University 1989 — 1993
Bachelor of Business Administration (BBA), Management Information Systems / Computer Science Minor
Duke Medical Staff Recruitment October 2003 - Present
BCBSNC August 1977 - August 2000
NLC Mutual Insurance Company June 1969 - August 1977
Education
Shaw University
BS, Business, Management, Marketing, and Related Support Services
Western Asset Management March 2013 - Present
Citi August 2012 - March 2013
BCBSNC November 2011 - August 2012
Tata Consultancy Services September 2005 - November 2011
iNautix Technologies September 2003 - May 2005
Skills
ETL, Data Integration, Unix, DB2, Oracle, Data Warehousing, Enterprise Architecture, Data Modeling, Data Warehouse..., Ab Initio, ETL Tools, Teradata, Data Analysis, Information Architecture, IBM Mainframe, SAS, Autosys, Data Quality, Unix Shell Scripting, Performance Tuning, Metadata Management, Database Administration, Master Data Management, Big Data Analytics, Hadoop, Big Data, Hive, Apache Pig, HBase, MapReduce
Education
PSG College of Technology 1999 — 2003
Bachelor of Engineering (BEng), Computer Science
St Antony's High School, Tiruchengode
BCBSNC August 1992 - Present
Skills
Call Centers, Software Documentation, SharePoint, Process Improvement, Insurance, SDLC, Active Directory, HIPAA, Founder of a Network at...
Education
Hillside High School 1976 — 1978
Pfeiffer University
Business Administration and Management, General
BCBSNC April 2014 - Present
Skills
User Interface Design, User Experience, Web Design, Web Development, Adobe Creative Suite, JavaScript, jQuery, HTML 5, CSS3, AngularJS, Git
Education
Savannah College of Art and Design 1996 — 2001
Bachelor of Fine Arts, Interactive Design, Painting
DST Health Solutions November 2013 - April 2014
AXIOM Systems, Inc. July 2012 - January 2013
BCBSNC May 1999 - June 2012
Skills
COBOL, Suprtool, Oracle SQL Developer, Unix, AMISYS, Amisys, Business Analysis
Education
Stark State College of Technology 1995 — 1998
Associate of Arts and Sciences (A.A.S.), Computer Programming
The University of Akron 1987 — 1990
Bachelor's degree, Psychology
Aspire Logix Solutions Inc October 2011 - Present
Excellus BCBS 2013 - 2014
I Scope Technology Inc. January 2006 - September 2011
Deloitte 2011 - 2011
Deloitte 2011 - 2011
UHG (Unified Healthcare Group) 2009 - 2011
BCBSNC 2007 - 2009
Skills
Project Management, Software Configuration..., Business Analysis, Requirements Gathering, Functional Requirements, Software Quality..., Requirements Analysis, Project Coordination, Software Project..., SDLC, SQL, Agile Methodologies, Data Warehousing, Business Intelligence, Vendor Management, Program Management, Integration, Testing, Business Process
Education
Punjab Technical University
Bachelor of Technology (B.Tech.), Computer Science and Engineering
BCBSNC Bilingual Customer Service AdvocateBlue Cross and Blue Shield of North CarolinaAugust 2013 - Present
Optimum Outcomes June 2012 - March 2013
CGS (Computer Generated Solutions) January 2012 - May 2012
Education
St. John's University 2010 — 2011
Bachelor’s Degree, Business Administration and Management, General
Wilsey Institute 1999 — 2000
Certified Nursing Assistant, Pre-Nursing Studies