BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
LexisNexis February 2012 - Present
The Community U.P.L.I.F.T. Foundation, Inc September 2009 - Present
North Carolina Department of Public Instruction September 2009 - February 2012
NC Department of Public Instruction December 2005 - September 2009
NCDPI January 2001 - December 2005
Ciber, Inc. 2001 - 2005
BCBSNC July 1994 - December 2000
Skills
Software Project..., Program Management, Certified Project..., Project Planning, Quality Assurance, SDLC, Agile Project Management, PMP, Pragmatic Marketing..., Vendor Management, Scrum, Agile Methodologies, Management, Software Development, Cross-functional Team..., Integration, Product Management, PMO, IT Operations, Leadership, IT Service Management, Budgets, Change Management, Testing, Requirements Analysis, Requirements Gathering, CRM, Project Management
Education
Pfeiffer University 2002 — 2005
MBA
University of North Carolina at Chapel Hill
BA
CE Jordan Senior High School
Cabana Tans November 2009 - May 2015
BCBSNC May 2014 - July 2014
Wake County Public School System January 2014 - April 2014
Private Nanny August 2010 - August 2013
Skills
Classroom, Youth Development, Youth Mentoring, Tutoring, Customer Service, Sales, Direct Sales, Internet, Social Media, Social Networking, Organization, Fundraising, Event Planning, Leadership, Higher Education
Education
Peace College 2013 — 2015
Bachelor of Arts (B.A.), Elementary Education, Special Education
Wake Technical Community College
Associate of Arts (AA)
Blue Cross and Blue Shield of North Carolina September 2014 - Present
BCBSNC August 2012 - August 2014
Blue Cross Blue Shield of North Carolina July 2009 - October 2012
Blue Cross Blue Shield of NC November 2007 - July 2009
Blue Cross & Blue Shield of North Carolina November 2003 - November 2007
Blue Cross Blue Shield of NC February 2001 - November 2003
Blue Cross Blue Shield of NC November 1999 - January 2001
Blue Cross Blue Shield of NC November 1998 - November 1999
Blue Cross Blue Shield of NC November 1997 - October 1998
Blue Cross Blue Shield of NC October 1995 - November 1997
Skills
PMP, Program Management, Business Process..., Health Insurance, Change Leadership, Six Sigma, Business Process, Healthcare Industry, Change Management, Call Centers, Cross-functional Team..., Leadership, Business Analysis, SharePoint, Data Analysis, Business Requirements, Requirements Analysis, Team Leadership, Strategic Planning, Process Improvement, Analysis, Insurance, Strategy, Risk Management, Outsourcing, Vendor Management, Budgets, Integration, Team Building, Visio, Management, Project Planning, Project Portfolio..., PMO, SDLC, Business Intelligence, Requirements Gathering, Enterprise Software, Consulting, Resource Management, Software Documentation, Project Delivery, Software Project..., IT Strategy, Governance, MS Project, Business Process..., Business Transformation, Access, Training
Education
Pfeiffer University 1998 — 2002
M.B.A & M.H.A, Business
University of Florida 1988 — 1990
BA, Political Science, Journalism, and Eastern European Studies
University of North Florida 1985 — 1988
AA, Foundational courses
DuPont Pioneer May 2015 - July 2015
Blue Cross Blue Shield Association November 2014 - April 2015
BCBSNC November 2013 - November 2014
V3 IT Solutions September 2013 - November 2013
Apollo Group August 2012 - August 2013
Www.healthmaxima.com January 2006 - September 2010
Skills
Oracle, IBM Rational Tools, SharePoint Services 3.0, SQL, SDLC, Data Warehousing, Test Planning, Software Quality..., ETL, Business Objects, Business Intelligence, Requirements Analysis, Ab Initio, Crystal Reports, Project Management, Oracle Reports, Business Analysis, SharePoint, Project Planning, Informatica, MS Project, SOA, Regression Testing, Integration Testing, Oracle SQL, Oracel Forms, Forms, Oracle Support, Customer Service, Healthcare Information..., Six Sigma, Ellucian- Banner Higher..., Program Development, Pegasystems PRPC, Oracle Datanomics, Talend Open Studio, Dragon Naturally..., SAP BI, Industrail Engineering, KIVA Systems Warehouse..., Advance Quality Control, Material Handling, Facility Planning, Ergonomics, Ellucian- Banner Higher..., CRM-SalesForce, Control-M, Putty, Microsoft Project, Testing
Education
Western Michigan University 1993 — 1995
MS, Industrial Engineering
Osmania University 1986 — 1990
BS, Mechanical Engineering
Daffodils High School 1970 — 1982
High School, General Studies
Netsertive April 2015 - Present
CLL-Group April 2010 - Present
BCBSNC October 2014 - March 2015
Syngenta Seeds January 2012 - April 2014
NC Department of Revenue 2008 - April 2011
NC State University 2005 - 2008
Nortel Networks 1999 - 2003
Nortel Networks 1995 - 1999
Nortel Networks 1990 - 1995
Bell Northern Research 1987 - 1990
Skills
PMP, Agile Methodologies, Process Improvement, Scrum, Software Development, ITIL, Agile Project Management, SharePoint, Testing, PMO, Requirements Gathering, Business Process, Project Management, Databases, Change Management, Software Documentation, Enterprise Software, Management
Education
The University of Texas at Dallas 1985 — 1987
B.S, Computer Science
Pennsylvania State University-Erie Campus
A.S., Electrical Engineering Technology
Youngsville High
BCBSNC 2006 - Present
VF Playwear Inc 1999 - 2002
American Multimedia Inc. 1995 - 1999
Skills
Health Insurance, Insurance, Project Management, Healthcare, Vendor Management, Strategic Planning, Health Savings Accounts, Process Improvement, HIPAA, Business Analysis, Requirements Gathering, Employee Benefits, Access, Managed Care, Healthcare Industry
Education
Old Dominion University
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
Old Dominion University - College of Business and Public Administration
BCBSNC July 2012 - Present
BCBSNC May 2009 - July 2012
BCBSNC September 2006 - May 2009
BCBSNC June 2005 - September 2006
BCBSNC March 2002 - June 2005
Equitel, Inc. August 2000 - February 2002
Skills
Strategic Planning, Project Management, Health Insurance, Process Improvement, Insurance, HIPAA, Employee Benefits, Coaching, Healthcare, Employee Relations, Customer Service, Training, Team Building, Call Center, Leadership
Education
Pfeiffer University 2010 — 2012
Masters, Health Administration, 3.9
Universidad de Puerto Rico 1995 — 2001
BS, Human Resources Management
BCBSNC March 2014 - Present
Topaz Shared Services January 2013 - March 2014
Topaz Shared Services January 2012 - January 2013
BCBSNC June 2006 - December 2011
BCBSNC 2002 - June 2006
Sears Credit Central June 1994 - January 1996
Skills
Analysis, Strategic Communications, Presenter, Requirements Gathering, Process Improvement, Business Process, Strategy, Business Requirements, Healthcare, HIPAA, Program Management, Medicare, Health Insurance, Managed Care, Strategic Planning, Technical Writing, Medicaid, Project Management, Leadership, Insurance, Software Documentation, Leadership Development, Healthcare Information..., Coaching, Healthcare Management
Education
Pfeiffer University 2001 — 2003
Master of Health Administration, Health Administration
University of North Carolina at Greensboro 1992 — 1996
Bachelor of Arts (BA), Public Relations/Communication Studies
Fidelity Investments January 2015 - Present
Danny Newton State Farm September 2014 - October 2014
BCBSNC February 2014 - August 2014
BCBSNC March 2013 - February 2014
BCBSNC January 2009 - March 2013
BCBSNC October 2006 - December 2008
Skills
Customer Service, Social Media, SharePoint, Internal Communications, Customer Satisfaction, Call Center, Health Insurance, Insurance, Training, Outlook, Leadership, Team Building, Coaching, Team Leadership, Direct Sales, Policy, Program Management, Call Centers, Business Process..., Sales, Data Analysis, Public Speaking, Analysis, Project Planning, Change Management, Strategic Planning, Budgets, Access, Risk Management, Employee Relations, Leadership Development, Management
Education
Pfeiffer University 2012 — 2015
Master of Business Administration (M.B.A.), Organizational Leadership
Strayer University 2008 — 2011
Bachelor's Degree, Business Administration and Management, General
BCBSNC September 2014 - Present
BCBSNC February 2014 - September 2014
Verizon Wireless July 2012 - February 2014
Skills
Data Analysis, SAS, SQL, Predictive Modeling, Applied Statistics, Tableau, Microsoft Office, Statistics, SAS Certified Base..., Teradata, SPSS Clementine, Lean Process Improvement, Minitab, Microsoft Excel, PowerPoint, Critical Thinking, Time Management, Research, Tutoring, Data Mining, Databases, SAS Programming
Education
Northwestern University 2014 — 2018
Master of Science (MS), Predictive Analytics
SUNY Oswego 2009 — 2012
B.A, Mathematics, Minor in Applied Statistics, 3.69
BCBSNC September 2012 - Present
GCorp IT Consulting, Inc. August 2006 - September 2012
Aon Consulting April 1998 - August 2006
Lucent Technologies October 1997 - April 1998
ATT September 1990 - October 1997
Skills
XML, Oracle, Requirements Analysis, Databases, COBOL, PL/SQL, Unix, Unix Shell Scripting, Business Intelligence, SQL, Web Services, Microsoft SQL Server, Software Development, Visio, SDLC, Business Analysis, Testing, JCL, Perl
Education
Northern Virginia Community College 1984 — 1986
AAS, Data Processing
UNC Health Care September 2006 - Present
BCBSNC January 1998 - Present
Skills
Medical Terminology, ICD-9, Medical Billing, Healthcare, HIPAA, Medicare, Medical Coding, Healthcare Information..., Healthcare Management, Managed Care, Hospitals, Health Insurance, Medicaid, CPT, Team Building, Leadership, Insurance, Management, Customer Service, Process Improvement, Training
Education
Pfeiffer University 2004 — 2007
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
University of North Carolina at Greensboro 1990 — 1993
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
BCBSNC September 2014 - Present
Blue Cross and Blue Shield Association March 2012 - March 2013
WellPoint February 2008 - December 2010
WellPoint June 2007 - February 2008
WellPoint June 2005 - February 2008
WellPoint May 2006 - June 2007
WellPoint May 2005 - May 2006
Health Care Management May 2004 - June 2005
WellPoint May 2003 - May 2004
Sapient October 2000 - March 2001
Skills
Health Insurance, Budgeting, Healthcare Management, Public Health Policy, Managed Care
Education
Virginia Commonwealth University 2002 — 2005
Master, Health Administration
Pepperdine University 1992 — 1996
BA, United States History
Durham Academy 1990 — 1992
Allscripts February 2014 - Present
BCBSNC April 2011 - Present
Highmark, Inc August 2002 - March 2010
Skills
Management, Business Analysis, SDLC, Process Improvement, Vendor Management, Budgets, Business Intelligence, Business Process, Business Process..., IT Strategy, Integration, PMP, Program Management, Project Planning, Requirements Analysis, Requirements Gathering, Software Development, Project Portfolio..., Enterprise Software, Visio, Data Warehousing, Software Project...
Education
Penn State 1993 — 1997
Advanced Technology Services September 2015 - Present
Bank of America June 2010 - Present
BCBSNC July 2009 - June 2010
Citi Group August 2008 - May 2009
Charter Communications March 2006 - August 2008
Customer Direct February 2005 - March 2006
Bell South January 2003 - February 2004
Microsoft October 2001 - November 2002
United States Army May 1996 - June 1998
Skills
VPN, Ethernet, Lotus Notes, Access, HP Openview, TCP/IP, HTML, Outlook, SMTP, Printers, Troubleshooting, Active Directory, Windows, VMware, Switches, Operating Systems, XP, Software Installation, Routers, Firewalls, Computer Hardware, Windows Server, Servers, Network Administration, Hardware, Antivirus, Network Security, System Administration, VoIP, Security, Customer Service, DNS, DHCP, Windows 7, HP, BMC Remedy, Microsoft Excel, Networking, Technical Support, MySQL, IT Service Management, Java, IT Management, Excel, ADSL, Desktop Support, Remedy, Cisco, Documentation, Mac OS X
Education
Northwestern State University 1992 — 1995
Bachelor of Business Administration with a concentration in Organizational Psychology, Management
BCBSNC December 2013 - Present
CISCO SYSTEMS LIMITED July 2012 - November 2013
Express Scripts (Formerly MEDCO) January 2011 - July 2012
GENPACT LLC November 2007 - January 2011
Tesco, HSC August 2006 - November 2007
Symphony Marketing Solutions November 2005 - August 2006
Skills
Business Analysis, Project Management, Scrum, FMCG, IT Risk Management, Business Analytics, Business Process..., Competitive Intelligence, Predictive Analytics, Web Analytics, Business Process..., Process Management, Data Analysis, Green Belt, Transitioning
Education
Ohio University 2004 — 2005
MBA
Visvesvaraya Technological University 2000 — 2004
BE
MetLife October 2014 - Present
BCBSNC June 2010 - October 2014
Paragon Applications Systems, Inc. June 2008 - March 2010
Wyeth June 2004 - April 2008
Nortel Networks January 1995 - January 2002
Computer Task Group January 1991 - January 1995
Harris Semiconductor January 1988 - January 1991
General Electric Semiconductor January 1986 - January 1988
Skills
CMMI, ASP.NET, Software Configuration..., XML, Agile Methodologies, Visual Basic, .NET, Java, C#, Requirements Analysis, Software Development, Unix, C++, Oracle, SOA, Integration, Subversion, VB.NET, Microsoft SQL Server, Testing, Test Automation, Visual Studio, SDLC
Education
North Carolina Wesleyan College 1988 — 1993
BS, Computer Information Systems
Wake Technical Community College 1984 — 1986
AAS, Computer Engineering
AICPA August 2014 - Present
AICPA March 2013 - August 2014
Blue Cross Blue Shield of North Carolina (BCBSNC) 2012 - March 2013
BCBSNC 2010 - 2012
BCBSNC 2007 - 2010
BCBSNC 2006 - 2007
BCBSNC 2005 - 2006
CAVU Corporation 2003 - 2005
Synaptis 2001 - 2003
Synaptis 2000 - 2001
Skills
Technical Writing, Content Management, PowerPoint, Copywriting, Word, Insurance, Healthcare, Microsoft Office, Vendor Management, Marketing Communications, Visio, Adobe Creative Suite, Marketing Strategy, Event Marketing Strategy, Program Management, Microsoft Word, Spanish-speaking, Internal Communications, Editing, Public Speaking, Marketing, Creative Direction, Management, Strategic Communications, Newsletters
Education
Pfeiffer University 2007 — 2010
MBA
Poynter Institute for Media Studies
Fellow
University of Florida
B.S., Communications
BCBSNC October 2014 - Present
BCBSNC March 2008 - October 2014
BCBSNC October 2006 - March 2008
BCBSNC July 2001 - March 2006
NCDMV August 1997 - July 2001
Skills
A dedicated profssnl QE..., Software Documentation, Testing, Project Planning, Project Management, Troubleshooting, Management, Procurement, Strategy, System Testing, Quality Assurance, Visual Basic, Administration
Education
Pfeiffer University 2012 — 2016
Dual Degree - MBA + MFFI (Master in Financial Fraud Investigations), Business and Financial Fraud Investigations
Western Carolina University 2013 — 2015
MPM Master's in Project Management, Project Management
University of Mount Olive 2002 — 2006
Bachelor’s Degree, Business Management and Organizational Development, A
BCBSNC September 2014 - Present
Ernst and Young LLP April 2010 - September 2014
OSI Consulting January 2000 - March 2010
Oracle Corporation January 1998 - January 2000
Skills
IT Operations, SaaS, Business Transformation, IT Strategy, Business Process..., Management Consulting, Business Process..., PMO, Project Portfolio..., Shared Services, IT Audit, Business Process, Strategy, ERP, Program Management, Outsourcing, Enterprise Architecture, Management, Integration, Risk Management, Information Technology, Business Strategy, Oracle E-Business Suite, Leadership, Governance, Consulting, Business Intelligence, Business Case, Project Management, Business Analysis, SDLC, Process Improvement, Requirements Analysis, Vendor Management, Change Management, Cross-functional Team...
Education
University of Southern California - Marshall School of Business
MBA
Osmania University 1990 — 1994
BE in Engineering, Industrial
BCBSNC May 2005 - Present
Royal Curtain Drama Guild October 2010 - Present
Choice Hotels International August 2001 - September 2005
WS/FC SCHOOLS January 1998 - May 2001
Skills
Insurance, Medicare, Managed Care, Provider Relations, HIPAA, Medicaid, HMO, PPO, Claim, Call Centers, Network Development, Healthcare Industry, Employee Benefits, Healthcare, Process Improvement, Health Policy, Healthcare Information..., Vendor Management, Access, Visio, Youth Ministry, Team Leadership, Teamwork, Virtual Teams, Business Development, Benefits Administration, Non-profit..., Social Media Marketing, Website Promotion, Public Services, Job Coaching, Oral Communication, Contract Management
Education
Pfeiffer University 2007 — 2010
Master of Business Administration (MBA), Health/Health Care Administration/Management, 3.86 GPA
Salem College 2001 — 2005
Bachelor of Business Administration (B.B.A.), Marketing
Humana June 2015 - Present
Humana February 2013 - June 2015
Humana October 2008 - April 2013
National Black MBA Association, Triangle Chapter January 2007 - December 2008
Humana July 2006 - October 2008
BCBSNC September 1998 - July 2006
Pender County Schools - Rocky Point, NC August 1995 - September 1996
Skills
Provider Relations, Medicare, Health Insurance, Cross-functional Team..., Healthcare Management, HMO, Network Development, Physician Relations, Project Management, Healthcare Industry, Hospitals, Healthcare, Managed Care, HIPAA, Health Policy, Healthcare Consulting, Leadership, Medicaid, Revenue Cycle
Education
University of Phoenix
Doctorate, Healthcare Administration
Pfeiffer University 1998 — 2000
MS, Organizational Management
Universidad San Francisco de Quito 1994 — 1994
Spanish
University of North Carolina at Wilmington 1989 — 1994
BA, Spanish
BCBSNC July 2012 - Present
BCBSNC July 2009 - July 2012
Skills
Visio, Insurance, Health Insurance, Medicare, Process Improvement, Management, HIPAA, Forecasting, Call Centers, Access, Vendor Management, Business Analysis, Employee Benefits, Requirements Gathering, SDLC, Business Requirements, Software Documentation
Education
Northwestern State University 1998 — 2002
Bachelor of Arts (BA), Business Administration and Management, General
BCBSNC February 2014 - Present
Senior Life Insurance Company July 2010 - February 2014
Verizon Wireless December 2006 - July 2010
Skills
Skin Care, Home Based Business, Wellness, Small Business, Nutrition, Entrepreneurship, Marketing, Holistic Health, Coaching, Public Speaking, Wellness Coaching, Personal Development, Social Networking, Team Building
Education
Park University
Bachelor of Applied Science (B.A.Sc.), Human Resources Management and Services, 3.8
WcR Consulting International August 2008 - Present
Strayer University 2005 - 2008
Durham Technical Community College 2003 - 2004
BCBSNC 1999 - 2002
Nova Southeastern University 1997 - 1998
Nova Southeastern University 1995 - 1997
Nova Southeastern University 1994 - 1995
Nova Southeastern University 1993 - 1994
Oceanfront Holiday Inn/Hilton Head Inn @ Sea Pines Plantation Resort 1983 - 1993
Skills
Instructional Design, Leadership Development, Needs Analysis, Adult Education, E-Learning, Training Assessments, Public Speaking, Consulting, Healthcare Industry, IS Implementation..., Training and Development, Project Management..., College Adjunct..., Career Development, Blended Learning, Staff Development, Training, Cultural Diversity, Curriculum Design, Leadership, Project Management, Training Delivery, Coaching, Workshop Facilitation, Instructor-led Training, Learning Management, Organizational..., Management, Higher Education
Education
Nova Southeastern University
Ed.D, Adult Education
Nova Southeastern University
MBA
University of South Carolina-Columbia
BAIS, Interdisciplinary Studies
BCBSNC December 2014 - Present
BCBSNC March 2013 - November 2014
BCBSNC January 2012 - March 2013
Jersey Mike's Subs June 2011 - January 2012
Feeling Great! Sleep Medical Center June 2010 - March 2011
St. Andrews Presbyterian College August 2008 - May 2010
Hospice of Scotland County January 2009 - May 2009
Skills
Creative Problem Solving, Customer Relations, Event Planning, Leadership, Time Management, Non-profits, Marketing, Management, Program Management, Insurance, Team Building, Social Media, Social Networking, Event Management, Teamwork, Customer Service, Healthcare, Nonprofits, Microsoft Word, PowerPoint, Public Speaking, Outlook, Training
Education
Pfeiffer University 2012 — 2015
Master's degree, Health/Health Care Administration/Management
St. Andrews Presbyterian College 2006 — 2010
Bachelor of Arts, Business Administration
PAREXEL International September 2010 - Present
Davis Vision March 2010 - September 2010
BCBSNC October 2008 - March 2010
BCBSNC August 2006 - September 2008
MVP Health Care August 2004 - August 2006
MVP Health Care June 2003 - August 2004
Anthem, Inc. March 2001 - June 2003
Time Warner Cable 1998 - 2001
Skills
Management, Call Center, Performance Management, Business Analysis, Call Centers, Customer Service, Process Improvement, Project Management, Patient Recruitment, Insurance, Training, Coaching, Forecasting, Leadership, Managed Care, Visio, Interviews, Team Building, Business Process, Healthcare, Data Analysis, Change Management, Customer Retention, Health Insurance, Microsoft Excel, Leadership Development, Analysis, Cross-functional Team..., SharePoint, HIPAA, Talent Acquisition, Vendor Management, User Acceptance Testing, Contact Center..., Workforce Management, Quantitative Analytics, Contact Center..., Temporary Staffing, Quality Auditing, Resource Management, SWOT analysis, Strategic Planning, Team Leadership, Business Process..., Customer Satisfaction, Pharmaceutical Industry, Access, Strategy, Microsoft Office
Education
Pfeiffer University 2007 — 2009
Masters, Business Administration, 3.94 GPA
The College of Saint Rose 1994 — 1998
Bachelor's Degree, Public Communications, Dean's List Honors
BCBSNC May 2008 - Present
BCBSNC April 2005 - May 2008
Education
Peace College 2000 — 2004
Bachelor of Science (BS), Business Administration and Management, General
Anthem, Inc. March 2005 - Present
CACI International Inc June 2004 - March 2005
BCBSNC September 2002 - June 2004
BOPS, Inc 2001 - 2001
Century Data Systems, Inc 1996 - 2000
ClubCorp 1994 - 1996
Darden Restaurants 1993 - 1993
Compose, Inc 1989 - 1992
PwC 1987 - 1989
Skills
Healthcare Industry, Cross-functional Team..., Operations Management, Operational Execution, Staff Development, Strategic Planning, Process Improvement, Project Management, PMP, SDLC, Hospitality Industry, Point of Sale, Six Sigma, Leadership, Healthcare, Project Portfolio..., Performance Management, Change Management, Risk Management, Program Management
Education
Old Dominion University
BSBA, MIS
BCBSNC January 2013 - Present
BCBSNC April 2010 - January 2013
BCBSNC January 2007 - April 2010
BCBSNC 2005 - 2007
BCBSNC 2003 - 2005
Skills
Training, Program Management, Leadership, Marketing, Vendor Management, Teamwork, Management, Strategic Planning, Customer Satisfaction, Process Improvement, Business Analysis, Networking, Access, Project Management, Team Building, Health Insurance, Insurance
Education
Pfeiffer University 2005 — 2009
MBA/MHA, Business and HealthCare, 3.8 GPA
University of Phoenix 2000 — 2003
Bachelor's degree, Business Administration and Management, General, 4.1 GPA
TIAA-CREF January 2012 - Present
CMS GlobalSoft June 2011 - November 2011
MEDai September 2010 - June 2011
BCBSNC January 2009 - August 2010
National City Corp October 2007 - December 2008
Regence BlueCross BlueShield of Oregon October 2006 - September 2007
Skills
OBIEE, SQL, SDLC, Oracle E-Business Suite, Tableau, Oracle, Requirements Analysis, Microsoft SQL Server, Agile Methodologies, Web Services, XML, PHP, Java, Testing
Education
Southern Illinois University, Carbondale 2005 — 2006
Master's degree, Computer Engineering
Periyar University 1999 — 2004
Master of Science (M.Sc.), Software Engineering
Cisco August 2014 - Present
Cisco Systems June 2013 - July 2014
BCBSNC March 2011 - May 2013
Lacrosse Tech 2003 - 2013
BCBSNC January 2010 - March 2011
Nortel May 2006 - November 2009
Skills
Financial Analysis, Process Improvement, Business Analysis, Project Management, Data Analysis, Leadership, Cross-functional Team..., Analytics, Team Leadership, Team Building, Marketing, Competitive Analysis, Strategy, Business Development, Sales, Strategic Planning
Education
Ohio Wesleyan University 1996 — 2000
BA, Economics
BCBSNC January 2014 - Present
BCBSNC July 2006 - Present
BCBSNC January 2012 - January 2014
BCBSNC January 2002 - January 2008
Skills
Project, Program, cont, Human re, Mana, bud, proble, project plannin, risk ma, facilitation, leadership, Business Analysis, Management, Business Process..., Change Management, Team Building, Data Analysis
Education
Northwestern State University
Bachelor of Arts, Business Administration; Marketing
BCBSNC January 2013 - Present
BCBSNC September 2012 - Present
Nationwide Insurance January 2012 - April 2013
BlueCross BlueShield of NC April 2009 - September 2012
Skills
Medicare Supplement and..., Accident and Health or..., Healthcare, Process Improvement, Strategic Planning, Customer Service, Microsoft Office, Hospitals, Project Management, Leadership, Microsoft Excel, Access, Program Management, Public Speaking, Outlook, Data Entry, Marketing, Health Insurance, Employee Benefits, Training, Team Building, Sales, Insurance, Policy, Research, Community Outreach, Claim, Life Insurance, Event Planning, Medicare
Education
Pfeiffer University 2006 — 2008
MHA, Healthcare Administration
Winston-Salem State University 1999 — 2003
BSN, Nursing
Mt. Tabor 1996 — 1999
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
BCBSNC November 2011 - Present
BCBSNC January 2007 - November 2011
BCBSNC August 2003 - December 2007
Novant Health Presbyterian Medical Center March 2003 - August 2003
CIGNA Healthcare September 1998 - February 2003
CIGNA Healthcare July 1999 - February 2002
CIGNA Healthcare September 1998 - July 1999
River City Pediatrics June 1996 - February 1997
Skills
Computer Proficiency, Health Insurance, Communication, Organization, Teamwork, Problem Solving, Listener, Analytical/Research..., Flexibility/Adaptability..., Interpersonal Abilities, Multicultural..., Dedication/Hard-Working/..., Employee Benefits, Software Documentation, Insurance, Provider Relations, Medicaid, Medicare, Healthcare, Highly detail oriented, Managed Care, Claim, Management, Research, Claims Resolution, Credentialing, Medical Billing, Customer Service, Communication Skills, Process Improvement, HIPAA
Education
Pfeiffer University 2013 — 2015
Master's degree, Health/Health Care Administration/Management
Pfeiffer University 2007 — 2009
Bachelor of Science (BS), Healthcare Management
Southwest Tennessee Community College 1997 — 1999
AS of Science
BCBSNC November 2013 - Present
BCBSNC March 2011 - November 2013
BCBSNC March 2009 - March 2011
BCBSNC January 2001 - March 2009
Raleigh OB/GYN December 1999 - January 2001
Kaiser Permanente November 1997 - December 1999
Rex Hospital December 1995 - November 1997
United States Air Force December 1988 - October 1995
Skills
Program Management, Process Improvement, Health Insurance, HIPAA, Managed Care, Leadership, Insurance, Management, Healthcare Information..., Training, PMO, PMP, Project Portfolio..., SDLC, Data Analysis
Education
Pfeiffer University 2007 — 2009
Master's Degree, Healthcare Administration
University of Arizona 1992 — 1997
Bachelor's Degree, Nursing Science
BCBSNC 2007 - Present
BB&T 2001 - 2007
Skills
Enterprise Risk..., Sarbanes-Oxley, Health Insurance, Internal Audit, Quality Auditing, Sarbanes-Oxley Act, Quality Assurance, HIPAA, Risk Assessment, Process Engineering, Auditing, Analysis, CISA, Accounting, IT Audit, Financial Analysis, Process Improvement, Healthcare, Governance, Internal Controls, Budgets, Data Analysis, Business Analysis, Fraud, Medicare, Insurance, Business Continuity, Change Management, Financial Risk, Financial Reporting, Risk Management, Information Security..., Business Process..., Risk Analysis, COBIT, Business Process
Education
University of North Carolina at Greensboro
Bachelor of Science (BS), Finance, Insurance, and Real Estate
Peace College
Associate of Arts (AA)
Pillar Technology April 2013 - Present
Central Ohio Agile Alliance (COHAA) 2008 - Present
Improving Enterprises March 2011 - April 2013
BCBSNC August 2012 - February 2013
GameStop March 2012 - August 2012
Sedgwick, Inc. September 2011 - January 2012
Ohio Department of Transportation March 2011 - September 2011
Nationwide Insurance 2009 - March 2011
Perficient 2007 - February 2009
Fifth Third Bank 2008 - 2009
Skills
Agile Project Management, Agile Methodologies, PSM, ACP, User Stories, Requirements Gathering, Team Building, Scrum, Kanban, Scaled Agile Framework, Business Analysis, Software Development, Project Portfolio..., Software Project...
Education
Ohio Wesleyan University 2001 — 2005
BA, Psychology
BCBSNC January 2000 - Present
Exemplar International June 1980 - September 1999
Skills
Health Insurance, Insurance, Business Analysis, Process Improvement, SDLC, Employee Benefits, Claim, Vendor Management, Medicare, Business Process..., Risk Management, General Insurance
Education
Pfeiffer University 2009 — 2011
MBA/MHA, Business Administration and Management, General
Mt. Olive College 2005 — 2009
Bachelor oif Science
BCBSNC February 2013 - Present
Health IT Services Group/ Fresenius Medical June 2012 - February 2013
BCBSNC January 2011 - May 2012
Blue Cross Blue Shield of NC May 2008 - January 2011
Blue Cross Blue Shield of NC January 2004 - May 2008
Bolton Corporation November 2000 - December 2003
IBM August 1998 - November 2000
Skills
Organizational..., Cross-functional Team..., Healthcare, Management, Budgets, Coaching, Workshop Facilitation, Business Process..., Team Building, Requirements Analysis, Performance Management, Employee Relations
Education
Pfeiffer University 2005 — 2008
MBA, Business Administration and Management, General
Peace College 1993 — 1997
BA, Business Administration
BCBSNC April 2013 - Present
Great LinkUp June 2012 - Present
ZH Computer December 2008 - June 2012
PTC July 2006 - October 2008
PTC December 2002 - July 2006
Independent Contracting May 2002 - October 2002
Ensodex, Inc. August 1999 - April 2002
Integrity Solutions 1994 - 1999
Systems Migration 1991 - 1994
SuperSolutions, Inc. October 1990 - August 1991
Skills
XML, SOA, Java, Java Enterprise Edition, Software Development, Enterprise Architecture, Software Engineering, XSLT, XQuery, XML Databases, UML, Integration, SDLC, Web Services, Perl, Data Modeling, Architecture, Tomcat, Web Applications, XML Schema, eXist, Solution Architecture, XForms, JDBC, Unix, Linux, Relational Databases, IT Strategy, Requirements Analysis, XSD, Big Data, Enterprise Software, XPath, Design Patterns, Creative Problem Solving, Agile Methodologies, Web Components, Polymer Project, Technology Planning, Emerging Technologies, Virtualization, Security, Security Architecture..., Java software..., Web Architectures, Application Development, J2EE, betterFORM, Unstructured Data, DocBook
Education
University of Minnesota-Twin Cities 2009 — 2011
MS, Software Engineering
Northwestern University
BS, Computer Science
Blue Cross Blue Shield of North Carolina January 1999 - Present
BCBSNC August 1982 - Present
BCBSNC August 1982 - Present
Blue Cross Blue Shield of North Carolina January 1999 - May 1999
Blue Cross Blue Shield of North Carolina January 1996 - January 1999
Skills
Testing, Financial Analysis, Access Lists, Health Insurance, Auditing, Security, Fraud, SAP, Business Requirements, Mainframe, Internal Audit, HIPAA, Change Management, IT Audit, CISA, Governance, Medicare, Project Management, Business Intelligence, Insurance, Analysis, Healthcare, SQL, Information Security..., Data Modeling, Risk Assessment, Business Analysis, Enterprise Risk..., Data Analysis, Business Process..., Teradata, Process Improvement, Business Process, COBIT, Disaster Recovery, Financial Risk, Internal Controls, Accounting, Analytics, Risk Management, Microsoft SQL Server, JCL, Oracle, Business Objects, Sarbanes-Oxley, Sarbanes-Oxley Act, PPO, SDLC, Business Continuity, Access
Education
University of Mount Olive 2005 — 2007
BS, Business Administation
Pfeiffer University
University of Mount Olive
Bachelor of Science, Management and Organizational Development
BCBSNC October 2012 - Present
BCBSNC April 1997 - March 2011
BCBSNC 2002 - 2009
Alex Lee, Inc. 1993 - 1997
Skills
Health Insurance, Employee Benefits, Team Building, Medicare, Management, Training, Account Management, Health Savings Accounts, Strategic Planning, Insurance
Education
Old Dominion University 1976 — 1980
BS Business Administration, Marketing
First Endeavors Inc. January 2010 - Present
Blue Cross and Blue Shield of North Carolina July 2007 - June 2011
Almac Group September 2007 - April 2008
BCBSNC March 2005 - September 2007
Skills
Notary Public, Case Managment, Program Management, Accounting, Medical Claims..., Medical Coding, QuickBooks, Volunteer Management, Non profit program..., Communications and...
Education
Western Carolina University 2008 — 2010
Project Managment Certificate, Project Management
Pfeiffer University 2003 — 2007
Bachelor of Science, Business Administration
BCBSNC January 2012 - Present
BCBSNC March 2007 - January 2012
BCBSNC June 2006 - March 2007
Kelly Services/ BCBSNC February 2005 - June 2006
FedEx Ground February 2003 - June 2006
Skills
Customer Service, Microsoft Office, Training, Process Improvement, Data Entry, Microsoft Excel, Insurance, Access, Time Management, Research, Leadership, Management, Outlook, Microsoft Word, Healthcare, Data Analysis, PowerPoint, Claim, Analysis, MS Excel Pivot Tables, Allscripts, EMR, HIPAA, Organizational..., Business Development, Business Process...
Education
Northcentral University 2015 — 2018
Doctorate in Business Administration, Business Administration, Management and Operations
Pfeiffer University 2011 — 2013
Master of Business Administration (MBA), Master of Health Administration (MHA, Business Administration and Management, General
Mount Olive College 2006 — 2009
Bachelor of Science (BS), Business Administration and Management, General
Goldsboro High School
General Education
Blue Cross and Blue Shield of North Carolina June 2015 - Present
BCBSNC February 2014 - May 2015
Duke University Talent Identification Program July 2010 - February 2014
Emily Swartzlander Communications February 2010 - July 2010
Greater Columbus Arts Council September 2006 - February 2010
Thurber House October 2002 - August 2006
The Associated Press August 2001 - October 2002
Skills
Editing, Event Planning, Marketing, Strategy, Non-profits, Media Relations, Public Relations, Social Media, Blogging, Public Speaking, Marketing Communications, Research, Social Media Marketing, Email Marketing, Leadership, Nonprofits, Strategic Planning, Marketing Strategy, Strategic Communications, Management, Newsletters, Press Releases, Event Management
Education
Ohio State University 2003 — 2006
MBA, Marketing, Strategy
Ohio University 1997 — 2001
BSJ, Journalism
Premise Health October 2014 - Present
University of Virginia May 2012 - October 2014
BCBSNC December 2010 - April 2012
BCBSNC June 2009 - December 2010
BCBSNC January 2008 - June 2009
BCBSNC June 2005 - January 2008
BCBSNC February 2004 - June 2005
BCBSNC March 2002 - February 2004
Predictive Systems 2000 - 2002
RPM Consulting 1996 - 2000
Skills
Program Management, Enterprise Architecture, SDLC, Vendor Management, Telecommunications, Data Center, Management, Disaster Recovery, Project Management, Networking, Unix, Change Management, Solution Architecture, ITIL, Leadership, Process Improvement, Strategic Planning, Virtualization, Product Management, Training, Strategy, IT Operations, Software Development, Business Strategy, Business Process, Technical Support, Team Leadership, Architecture, IT Service Management, Information Technology, Security, Unified Communications, Software Project..., Governance, Team Building, Business Process..., IT Management, Business Transformation, Business Analysis, IT Strategy, Project Planning, Infrastructure, Cross-functional Team..., Enterprise Software, Software Documentation, Integration, PMP, Databases, Testing, Project Portfolio...
Education
Pfeiffer University
MBA/MHA, Business and Health Administration
University of South Carolina-Columbia
BS, Computer Science
BCBSNC August 2013 - Present
Institute for Emerging Issues October 2010 - August 2013
The Greater Raleigh Chamber of Commerce October 2005 - October 2010
S&R Communications Group November 2004 - October 2005
Peace College December 2003 - October 2004
Professional Engineers of North Carolina July 2000 - December 2003
Manpower 2003 - 2003
Skills
Event Planning, Volunteer Management, Leadership, Membership Services, Budget Management, Problem Solving, Building Relationships, Attention to, Association Management, Budgets, Organization &..., Highly detail oriented, Multi-tasking Skills, Recruiting, Event Management, Customer Service, Nonprofits, Project Management, Time Management, Program Management, Fundraising, Research, Human Resources, Management, Community Outreach, Marketing Communications, Public Relations, Strategic Communications, Social Media, Employee Training, Relationship Building
Education
Peace College 2000 — 2004
BA, Human Resources/Leadership Studies
Sanderson High School 1996 — 2000
High School Diploma
GSK March 2014 - Present
GSK October 2011 - Present
GlaxoSmithKline November 2009 - Present
GlaxoSmithKline November 2008 - November 2010
WakeMed Health System October 2005 - October 2008
Duke University Health System April 2002 - May 2005
MDeverywhere Inc. March 1999 - December 2002
BCBSNC January 1997 - December 1997
Cigna Healthcare January 1995 - January 1997
Texas Medical Association January 1992 - December 1994
Skills
Analytics, Business Intelligence, Strategy, Process Improvement, Strategic Planning, Healthcare, Management, Cross-functional Team..., Data Management, Managed Care, Pharmaceutical Industry, SAS, Data Analysis, Forecasting, Competitive Analysis, Vendor Management, Analysis, Business Analysis, Health Economics, Six Sigma, Team Building, Cloud Computing, Hospitals, Healthcare Information..., Change Management, Segmentation, Data Mining, Product Development, QlikView, Agile Methodologies, SPSS, R, Outsourcing, Medicaid, Access, Tableau, Decision Analysis, Data Governance, Informatics, Healthcare IT, Spotfire, QlikView Development, Teradata Data Warehouse, Text Analytics, Amazon Web Services..., Data Stewardship, Operational Strategy, Operational Analysis, Pharmaceuticals, RFP Generation
Education
Oberlin College 1987 — 1991
BA
Erie Insurance Group August 2014 - June 2015
Elster June 2013 - July 2014
BCBSNC November 2011 - May 2013
Independent Consultant September 2004 - December 2011
Capgemini 2003 - 2004
Baan/SSA Global 2001 - 2003
MagnaQuest Technologies 1998 - 2000
Skills
Agile Methodologies, Scrum, Microsoft SQL Server, Databases, Team Leadership, Software Development, Visual Studio, Software Project..., Agile Project Management, SDLC, SharePoint, Project Management, Data Warehousing, .NET, Program Management, PMP, Product Management, SQL Server, Application Development, Claims Management
Education
Osmania University 1994 — 1998
Bachelor of Engineering, Computer Science & Engineering
State College Area School District November 2012 - Present
Renaissance Nutrition, Inc. February 2012 - December 2012
BCBSNC May 2009 - August 2009
Skills
Troubleshooting, Networking, Computer Security, Project Management, SQL, Windows, OS X, Windows Server, Network Administration, Network Security, Active Directory, Visio, Databases, IIS, Web Development, Drupal, Digital Imaging, Photography, HTML, PHP, CSS, MySQL, Mac OS X, Hyper-V Virtualization, Server Administration, Alcatel Wireless, Alcatel Switch..., VoIP
Education
Penn State University 2005 — 2010
Bachelor of Science (BS), Information Technology/ Cyber Security
Pennsylvania College of Technology 1999 — 2002
AS, Advertising Art (graphic design)
Xerox February 2015 - Present
State of NC May 2014 - February 2015
BCBSNC December 2013 - May 2014
State of NC 2014 - 2014
Accenture August 2009 - November 2013
Satyam November 2007 - August 2009
Tata Consultancy Services April 2006 - November 2007
Skills
Business Analysis, Requirements Analysis, Business Intelligence, Financial Modeling, Management Consulting, PL/SQL, XML
Education
Osmania University 2002 — 2004
Master of Science in Information Systems, Computer Science
Bejeweled Desires July 2015 - Present
BCBSNC December 2014 - Present
Valence Health November 2011 - November 2014
Milliman August 2010 - November 2011
Northern Illinois University August 2009 - December 2009
Center for Governmental Studies January 2009 - August 2009
Northern Illinois University August 2008 - December 2008
Pearson Digital Learning April 2005 - December 2006
Skills
Excel, SAS, Statistics, Data Analysis, Statistical Modeling, Microsoft Office, Access, R, Word, Problem Solving, VBA, Time Series Analysis, Microsoft Excel, Analytics, Analysis, SQL, Logistic Regression, SAS Programming, Process Improvement, Microsoft Word, ETL
Education
Northern Illinois University 2008 — 2009
MS, Statistics
University of Illinois at Urbana-Champaign 2004 — 2006
BS, Mathematics, Chemistry
University of Florida 2002 — 2004
BS, transferred, Mathematics
Alliance Behavioral Healthcare July 2013 - Present
BCBSNC April 2008 - December 2011
BCBSNC July 2006 - May 2008
BCBSNC March 2005 - July 2006
BCBSNC September 2002 - March 2005
Xtrasource August 1998 - September 2002
Skills
Process Improvement, Software Documentation, Health Insurance, Call Center, HIPAA, Medicare, Insurance, Customer Service, Business Analysis, SDLC, Healthcare, Training, Project Management, Auditing, Visio, Business Process, SharePoint, PeopleSoft, Employee Benefits, Coaching, Call Centers, Quality Assurance, Management, Analysis, Requirements Gathering, Team Leadership, Program Management, System Administration, Policy, Business Process...
Education
Pfeiffer University 2003 — 2005
MHA, Health Administration
St. Augustine's College 1994 — 1998
BA, Communications
BCBSNC Business AnalystBCBSNCFebruary 2008 - October 2012
BCBSNC October 2005 - February 2008
BCBSNC November 2004 - October 2005
BCBSNC November 2002 - November 2004
Electronic Data Services (EDS) February 2002 - November 2002
Generations Family Health Plan January 1998 - May 2001
Skills
Insurance
Education
Penn State University 1984 — 1986
MPA, Public Administration
Temple University 1974 — 1976
BSW, Social Administration
JPMorgan Chase & Co. May 2015 - Present
BCBSNC June 2014 - May 2015
Cardinal Health October 2012 - June 2014
Cardinal Health April 2011 - October 2012
Big Lots October 2007 - April 2011
Cardinal Health March 2005 - October 2007
Skills
Purchasing, Sourcing, Inventory Management, Negotiation, Contract Negotiation, Procurement, Logistics, Inventory Control, Supply Chain, Microsoft Office, Vendor Relations, Supply Chain Management, Outlook, Excel, Word, Strategic Sourcing, PowerPoint, Supplier Management, Contract Negotiations, Forecasting, Change Management, Project Management, Strategy
Education
Otterbein University 1999 — 2003
BA, Broadcasting, Business Administration
Retired IT Professional February 2010 - Present
BCBSNC January 2000 - February 2010
BlueCross BlueShield of NC 2000 - 2010
Blue Cross Blue Shield of North Carolina 2000 - 2010
Intermedia Communications 1998 - 1999
Pharmerica 1995 - 1998
Rocky Mountain Bank Note 1982 - 1992
Skills
Disaster Recovery, System Administration, HIPAA, Vendor Management, SDLC, IBM iSeries, SharePoint, Visio, IT Management, Databases, Integration, PMP, Requirements Analysis, Data Center, ITIL, Data Warehousing, Business Analysis, JCL, Windows, Requirements Gathering, Troubleshooting, Software Documentation, Security, Process Improvement, Software Development, IT Strategy
Education
University of Denver 1991 — 1993
MCIS, Information Systems
Penn State University
B.S., Education
BCBSNC February 2013 - Present
BCBSNC February 2008 - February 2013
Blue Cross Blue Shield of NC March 2001 - February 2008
Skills
Technical Writing, Change Management, HIPAA, Project Management, Training, Coaching, Strategic Planning, Quality Assurance, Vendor Management, Public Speaking, Process Improvement, Capacity Planning, Program Management, User Acceptance Testing, Test Planning, Leadership, Management, Enterprise Software, Cross-functional Team..., Data Analysis, Software Documentation, Business Analysis, Testing, Access, Business Process..., Analysis, SDLC, Risk Management, Requirements Analysis, Requirements Gathering, Healthcare, PMP, Team Leadership, Call Centers, Business Requirements, Business Process, Team Building
Education
Pfeiffer University 1999 — 2002
MS, Organizational Management
University of North Carolina at Chapel Hill 1991 — 1995
BA, Psychology
Novant Health July 2014 - Present
Novant Health November 2013 - July 2014
Topaz Shared Services, LLC 2012 - 2013
BCBSNC 2004 - 2012
BCBSNC 2001 - 2004
PARTNERS National Health Plans of NC, Inc. 1998 - 2001
Wake Forest Baptist Health 1994 - 1998
Skills
Healthcare Information..., Clinical IT Support, Clinical Program Design, Program Development, Program Management, Program Evaluation, Project Management, Consulting, Cross-functional Team..., Staff Development, Coaching Staff, Department Budgeting, Lifestyle Coaching, Wellness Coaching, Patient Education, Health Education, Health Promotion, Customer Service, Data Analysis, Healthcare Industry, Healthcare Management, Software Documentation, Training, Health Insurance, Management
Education
Pfeiffer University
Master of Business Administration (MBA)
UNC Greensboro
Bachelor of Science in Nursing (BSN)
BCBSNC Finance professionalUniversity Ford2002 - 2004
Education
Pfeiffer University 2006 — 2010
BA, Healthcare Management/Business
BCBSNC September 2012 - Present
EMC August 2010 - November 2011
NetApp January 2007 - August 2010
Accenture 2002 - 2007
EMC 2000 - 2002
Skills
PaaS, NetApp, ITIL, Management, VMware Infrastructure, Storage, Solution Architecture, SaaS, Cloud Computing, Enterprise Software, Program Management, SDLC, Integration, Data Center, Pre-sales, IT Service Management, Consulting, CRM, Vendor Management, IT Strategy, IT Management, Professional Services, Disaster Recovery, Outsourcing, Strategy, Business Continuity, Infrastructure, Service Delivery, Networking, Project Management, Enterprise Architecture, Leadership, Information Technology, Software Development
Education
Durham Technical Community College 2012 — 2015
Associate in Applied Science, Computer Information Technology
University of Colorado at Denver 2013 — 2013
Practitioner Program in Project Management
Pensacola Junior College 1997 — 1998
Advanced Technologies
University Of Maryland, Europe 1994 — 1995
Computer Sciences
Pensacola Junior College 1987 — 1988
General Studies
BCBSNC November 2012 - Present
BCBSNC July 2006 - Present
Skills
Insurance, Claim, Health Insurance, Commercial Insurance, Liability, Claim Investigation, Employee Benefits, Risk Management, Medicare, Customer Service
Education
North Carolina Wesleyan College 2006 — 2009
B.S., Business Administration
BCBSNC 2007 - Present
BCBSNC 2006 - 2007
BCBSNC 2003 - 2006
BCBSNC 2001 - 2003
Education
Pfeiffer University 2000 — 2002
MBA & MHA, Business and Healthcare Administration
University of North Carolina at Chapel Hill 1989 — 1993
BA, Sociology
Duke Clinical Research Institute February 2014 - Present
Duke Clinical Research Institute June 2011 - February 2014
Quintiles June 2010 - May 2011
Drug Safety Alliance December 2009 - June 2010
PPD June 2007 - December 2009
BCBSNC July 2006 - June 2007
Mid-America Cardiology April 1992 - April 1998
Skills
CRO, Drug Safety, Clinical Trials, Clinical Research, GCP, Cardiovascular Disease, EDC, Therapeutic Areas, ICH-GCP, Clinical Data Management, Diabetes, Oncology, Team Leadership, SOP, Clinical Monitoring, Clinical Development
Education
Park University
BS, Social Psychology
University of Missouri-Kansas City
MA, Special Education
Berkshire Hathaway HomeServices YSU Realty January 2014 - Present
BCBSNC 2000 - January 2014
Advance America 1997 - 2000
Midway Airlines 1993 - 1996
Midway Airlines 1992 - 1993
Emerson Waldorf School 1989 - 1993
Skills
Insurance, Customer Service, Access, Health Insurance, Microsoft Office, Coaching, Team Building, Public Speaking, Management, HIPAA, Medicare, Change Management, Microsoft Excel, Outlook, Training, Editing, Research, Call Centers, Customer Satisfaction
Education
Northeastern Illinois University 1981 — 1982
Organizational Behavior Studies
George Williams College
Bachelor of Applied Science (B.A.Sc.), Applied Behavior Analysis
City of Durham November 2011 - Present
BCBSNC July 2002 - October 2011
Skills
Healthcare, Employee Benefits, Strategic Planning, Account Management, Employee Wellness, Insurance, Wellness, Marketing Strategy, Managed Care, Health Insurance, Leadership, Team Building, Process Improvement, Strategy, Training, Customer Service, Program Management, Public Speaking
Education
Pfeiffer University 2003 — 2005
MHA/MBA, Business and Health Administration, 3.4
University of North Carolina at Chapel Hill 1997 — 2001
BA, Communication
PPD April 2015 - Present
PPD August 2012 - March 2015
UNC Health Care December 2010 - August 2012
UNC Health Care July 2008 - December 2010
BCBSNC January 2004 - July 2008
Skills
Performance Management, Benefits Administration, Targeted Selection..., Position Management, Mediation, Market Analysis, Deferred Compensation, HR Policies, Employee Benefits, Health Insurance, Insurance, Leadership Development, HRIS, Healthcare, Compensation, Compensation, Training, Leadership, Job Analysis
Education
Pfeiffer University 2004 — 2006
Master of Business Administration (MBA), Health Management
University of Maryland Baltimore County 1998 — 2002
Bachelor of Arts, Biological Sciences
WellCare June 2012 - November 2012
Hewlett-Packard August 2011 - May 2012
BCBSNC February 2011 - August 2011
AT&T September 2009 - February 2011
Skills
EDI, SOA, SOAP, EAI, Java Enterprise Edition, Websphere, XSLT, JBoss Application Server, ESB, Tomcat, Weblogic, Web Services, Spring, Hibernate, Ant, EDIFECS, HIPAA 5010, EDI ANSI X12, adobe flex, HIPAA, DB2, WebSphere Application..., Unix, JMS, WebSphere
Education
Texas A&M University-Commerce 2007 — 2008
Master's degree, Industrial Engineering, 3.22/4.00
Osmania University 2002 — 2006
Bachelor of Engineering, Mechanical Engineering
UNC Health Care February 2015 - Present
BCBSNC September 2013 - January 2015
SolarWorld April 2010 - April 2013
Ernst & Young January 2006 - December 2009
Skills
IFRS, US GAAP, Financial Reporting, Financial Analysis, Financial Audits, Corporate Finance, Consolidated Reporting, Risk Management, SOX 404, Microsoft Excel, Microsoft Word, ERP Software, Mandarin, Forecasting, Internal Controls, General Ledger, GAAP, Process Improvement
Education
Penn State University
Master of Science, Accounting
Fitness Formula Clubs July 2009 - September 2012
BCBSNC February 2000 - May 2009
Skills
Fitness Training, Fitness, Wellness, Nonprofits, Personal Training, Fundraising, Bartending, Creative Writing, Resume Writing, Accurate Data Entry, Office Administration, Cpr Certified, Management, Team Management, Research, Analysis, Editing, Copy Editing, Mentoring, Youth Mentoring
Education
Professional Bartending School 2010 — 2010
BASSET Certification, Mixology
Old Dominion University 1994 — 1998
BA, English, Creative Writing
BCBSNC December 2014 - Present
ITT Technical Institute June 2012 - Present
NTT DATA Corporation October 2013 - December 2014
BB&T September 2012 - July 2013
PNC March 2012 - June 2012
RBC Bank August 2010 - May 2012
RBC Bank March 2006 - September 2009
Dancik International January 2006 - March 2007
Shaw University May 2004 - January 2006
Skills
ITIL v3 Foundations..., Project Management, Visio, SDLC, Business Analysis, Requirements Analysis, Requirements Gathering, Management, SharePoint, Business Requirements, Software Documentation, PMO, MS Project, Process Improvement, Analysis, Vendor Management, Security, Change Management, Program Management, Risk Management, Software Project..., Business Process, Windows, PMP, Business Process..., Access
Education
Strayer University
Masters of Science, IS/Software Engineering
North Carolina Wesleyan College
Bachelor of Science (B.S.), Computer Information Systems
Nortn Carolina Wesleyan College
Bachelor of Science (B.S.), Accounting
Automatic Appointments May 2015 - Present
Hidden Job Academy August 2013 - July 2014
BCBSNC August 2009 - May 2013
Blue Cross Blue Shield of North Carolina January 2007 - December 2009
Manpower at IBM July 2004 - November 2005
Skills
Leadership Development, Organizational..., Change Management, Program Management, Coaching, Management, Healthcare, Staff Development, Customer Support, Training, Customer Oriented, Process Improvement, Software Documentation, Recruiting, Project Management, Interviews, Team Building
Education
Nova Southeastern University 1998 — 1999
MHR, Human Resource Management
University of Illinois at Urbana-Champaign 1984 — 1988
BA, Personnel Psychology / Business
Glenbrook North High School
College/University Preparatory and Advanced High School/Secondary Diploma Program
BCBSNC February 2008 - Present
Blue Cross Blue Shield of North Carolina 2008 - Present
GlaxoSmithKline April 2007 - January 2008
Skills
Agile Methodologies, SDLC, Quality Assurance, Quality Center
Education
Osmania University
M.S, Computer Science
Eaton Corporation April 2013 - Present
Blue Cross Blue Shield March 2001 - Present
BCBSNC April 2010 - April 2013
BCBSNC January 2009 - May 2010
BCBSNC October 2003 - May 2010
BCBSNC March 2001 - October 2003
Children's Place February 2000 - February 2001
Education
Pfeiffer University 2003 — 2006
Bachelor of Business Administration (BBA)
Pfeiffer University
Bachelor's of Science, Business Administration
BCBSNC November 2012 - Present
Credit Suisse May 2012 - November 2012
Cahaba Safeguard Administrators LLC of BCBSAL January 2008 - April 2012
IBM April 2007 - January 2008
WACHOVIA MORTGAGE CORPORATION, A Wells Fargo Company January 2003 - February 2007
Skills
Financial Reporting, Peoplesoft Financials, Hyperion Essbase, Account Reconciliation, General Ledger, US GAAP, Sarbanes-Oxley, Medicare, Healthcare Reimbursement, Internal Controls, AutoAudit, SAS Enterprise Guide, Oracle SQL, SQL DB2
Education
North Carolina Wesleyan College
Bachelor of Science (BS), Accounting
North Carolina Wesleyan College
Bachelor of Science (BS), Computer Information Systems
BCBSNC February 2013 - Present
Wells Fargo December 2004 - June 2012
Skills
Wealth Management..., Accounting, Portfolio Management, Mutual Funds, Investments, Series 7, Retirement Planning, Securities, Asset Allocation, Strategic Financial..., Loans, Credit, Asset Management, Fixed Income, Financial Services
Education
Peirce College 1997 — 2000
Associate's degree, Business
PepsiCo January 2011 - Present
BCBSNC May 2007 - January 2011
Skills
Claim, Health Insurance, Claims Handling, Disability Insurance, Medicare, Workers Compensation, Term Life Insurance, PPO, Provider Relations, Insurance, Healthcare, HIPAA
Education
Pfeiffer University 2007 — 2014
Master's degree, Health/Health Care Administration/Management
Forrest General Hospital June 2015 - Present
HealthPort Technologies September 2014 - December 2014
Unity Point Proctor March 2014 - June 2014
New London Hospital July 2013 - February 2014
NextGen Healthcare Information Systems 2012 - 2013
McKesson Health IT 2008 - 2012
King County, WA February 2005 - December 2005
BCBSNC June 2004 - November 2004
WellPoint 1999 - 2004
Skills
EHR, Software Implementation, EMR, Process Improvement, Healthcare Information..., Software Documentation, Training, SaaS, Six Sigma, Project Management, Visio, Program Management, HIPAA, Troubleshooting, PMP, Healthcare Industry, SharePoint, Cross-functional Team..., Revenue Cycle, Healthcare Consulting, SDLC, Integration, Customer Service, Healthcare, Epic Systems, Business Analysis, Microsoft Office, Change Management, Team Leadership, Requirements Analysis, Software Project..., Vendor Management, Leadership, Practice Management, HL7, Project Planning, Microsoft Excel, Team Building, EDI, Health Information..., Six Sigma Yellow Belt..., Strategic Planning, Business Process, Business Process..., Negotiation, Business Intelligence, Salesforce.com, CRM, MS Project, Quality Assurance
Education
Oxnard College
Credits, General Studies
Oxnard High
HS Diploma, General Core
Seattle Central Community College
General Studies
BCBSNC March 2011 - Present
BCBSNC May 2005 - March 2011
Cognizant Technology Solutions March 2004 - April 2005
Polaris Software Lab 2003 - 2004
Skills
Web Services, Requirements Gathering, EDI, Java, Spring, ESB, EJB, Analysis, HIPAA, Web Applications, SDLC, Requirements Analysis, Agile Methodologies, ASP, VB.NET, SQL, Enterprise Architecture, SOA, X12, Business Analysis, Software Project...
Education
Osmania University 1996 — 1999
Masters in computers, Information technology
little citizens 1991 — 1993
SSC
BCBSNC September 2014 - Present
BCBSNC December 2012 - September 2014
Blue Cross and Blue Shield of North Carolina October 2007 - December 2012
Skills
Insurance, Claim, Health Insurance, Property & Casualty..., Claims Management, Workers Compensation, General Insurance, Liability, Claim Investigation, Disability Insurance, Employee Benefits, Subrogation
Education
Pfeiffer University 2009 — 2011
Master of Science, Leadership and Organizational Change
Western Carolina University 2003 — 2007
Bachelors of Science, Communication
BCBSNC August 2013 - Present
InterAct of Wake County August 2012 - December 2012
Frankel Staffing Partners February 2012 - October 2012
Skills
Spanish
Education
Peace College 2008 — 2013
Bachelor of Arts (B.A.), Psychology
Fujitsu America February 2014 - Present
BCBSNC February 2008 - February 2014
Nortel Networks January 2000 - February 2008
Nortel Networks January 1997 - January 2000
Skills
Customer Service, Management, Project Management, Process Improvement, Leadership, Microsoft Excel, Business Analysis, Analysis, Detail oriented, Self motivated, Team Player, Excellent interpersonal..., Customer focused and..., C / C++ Basic, COBOL, Clarify, UNIX, Java, HTML, Oracle SQL, DB2, Perl /..., Adobe products, MS Windows Server, MS Windows XP / 7, MS Office Suite
Education
NCSU
Bachelor of Science (BS), Electrical and Electronics Engineering
North Carolina Wesleyan College
Bachelor of Science (BS), Computer Science
Tabella House September 2013 - Present
BCBSNC February 2004 - Present
Skills
Publishing, SQL, HTML, VBA, Microsoft Office, Business Analysis, Software Development, Accounting
Education
United States Air Force
Explosive Ordinance/Bomb Disposal
Penn State University
Chemical Engineering
BCBSNC June 2014 - Present
American Airlines April 2013 - June 2014
Nationwide Insurance April 2008 - December 2011
Nationwide Insurance August 2006 - April 2008
BCBSNC July 2003 - August 2006
BCBSNC March 2001 - July 2003
BCBSNC November 1999 - March 2001
Skills
Leadership, Process Improvement, Training, Sales, Employee Benefits, Teamwork, Data Entry, Microsoft Office, Office Administration, Healthcare Consulting
Education
Peace College 2012 — 2016
Business Administration and Management, General, 3.0