BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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2,158 BCBSNC employees in database. Find out everything there's to know about BCBSNC employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
BCBSNC Employees
HighPoint Solutions 2015 - Present
Bioventus October 2012 - December 2014
Business & Decision 2011 - 2012
HighPoint Solutions 2010 - 2011
PPD 2010 - 2010
BCBSNC 2009 - 2010
Sepracor 1999 - 2009
Prism Rehab Systems 1997 - 1999
BCBSMA 1994 - 1997
Skills
Data Warehousing, Data Integration, Program Management, Project Management, IT Management, Project Portfolio..., Business Analysis, Data Modeling, Business Process, Medical Devices, Data Governance, PMP, QlikView, Life Sciences, Clinical Data Management, IT Portfolio Management, Aggregate Spend, Healthcare, Technical Support, Software Implementation, Applications Support, Cloud Computing, Capability Maturity..., IT Governance, Strategic Prioritization, Data Visualization, Data Profiling, Computer System..., Oracle AERS, IRMS, Medical Information, Budget Management, Data Quality, EDI, Disease Management..., Total Quality..., Continuous Quality..., CGEIT, Technical Project..., Physician Transparency, Audits, Pharmaceuticals, Public Health..., Data Discovery, CTMS, BusinessObjects, InfoPath, HP Quality Center (HPQC), R&D, Data Analysis
Education
Suffolk University - Sawyer Business School
MA
Drew University
BA
ISACA
CGEIT (Certified in the Governance of Enterprise IT)
Project Management Institute
PMP (Project Management Professional)
Deloitte 2014 - 2015
Deloitte 2014 - 2015
UNC Kenan-Flagler April 2012 - April 2014
BCBSNC March 2013 - July 2013
UNC Kenan-Flagler November 2012 - May 2013
Duke University August 2012 - May 2013
The Daily Tar Heel October 2011 - January 2013
ETV May 2012 - August 2012
Children's Hospital of New Orleans May 2011 - August 2011
Georgia Association of Student Councils May 2009 - May 2010
Skills
Bloomberg Terminal, Adobe InCopy, Adobe InDesign, Final Cut Pro, Prezi, Microsoft Office, Stata, Tableau, InDesign, Editing, Public Speaking, Research, Training, Facebook, Management
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2010 — 2014
Bachelor of Science in Business Administration (Consulting, Finance emphases), Political Science, Senior
Duke University 2012 — 2012
Art History Minor
Robertson Scholar
Yieldbot July 2015 - Present
MediaCom September 2014 - July 2015
BCBSNC May 2013 - August 2013
AT&T June 2012 - August 2012
Duke Infant Cognition Center May 2012 - August 2012
Skills
Google AdWords, Bing Ads, SEM, VBA, Digital Marketing, Advertising, PPC, DoubleClick, Kenshoo, Social Statistics, Value Stream Mapping, SPSS, Non-profit..., Behavioral Interviewing, Market Research, Microsoft Excel, Survey Design, Lean Six Sigma, Process Improvement, Python, Data Analysis, Leadership, Research, Online Advertising
Education
Duke University 2010 — 2014
Bachelor of Arts (B.A.), Sociology, Markets & Management Studies, Psychology
Monument of Faith Church January 2013 - Present
Durham Housing Authority January 2006 - January 2013
BCBSNC May 1972 - June 2005
Skills
Public Speaking, Nonprofits, Leadership, Event Planning
Education
Mount Olive College 2000 — 2004
Bachelor of Science (BS), Management and Organizational Development
Durham Technical Community College 1991 — 1993
Associate of Arts (AA), Administrative Technology
BCBSNC July 2002 - Present
Blue Cross and Blue Shield of NC 2002 - Present
Office Installation Services, Inc. January 2000 - May 2002
Skills
Supervisory Skills, Project Planning, HVAC, Electronics, Manufacturing, OFFICE INSTALLATIONS, Customer Service, Team Building, Strategic Planning, Program Management, Training, Process Improvement
Education
Durham Technical Community College 2010 — 2011
Eastwake High 1984 — 1988
High School
Spragens & Associates 2013 - Present
BCBSNC 2000 - 2013
Duke University Health System 1993 - 2000
Kaiser Permanente 1991 - 1993
UMass Medical School 1990 - 1991
Skills
Strategy, Product Development, Partner Development, Health System, Hospital..., Clinical and Financial..., Health Insurance, Strategic Planning, Business Strategy, Business Development, Healthcare Management, Hospitals, Informatics, Management, Leadership, Training, Cross-functional Team..., Program Management, Healthcare, Healthcare Industry, Process Improvement
Education
Duke Fuqua School of Business 1995 — 1997
Master of Business Administration (MBA), Health/Health Care Administration/Management
College of the Holy Cross 1986 — 1990
Bachelor of Arts (B.A.), Economics
Cracker Barrel 2011 - Present
BCBSNC September 2009 - April 2010
BCBSNC November 2007 - March 2008
Skills
Technical Support, VoIP, Customer Service, Training, PowerPoint, Windows
Education
North Carolina Central University 2011 — 2013
Bachelor of Arts (BA), English Language and Literature, General
Durham Technical Community College 2009 — 2011
Associate of Arts (AA)
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas September 2014 - Present
Universal American February 2012 - September 2014
Universal American April 2008 - February 2012
BCBSNC September 2004 - March 2008
PacifiCare 2002 - 2004
Skills
Insurance, Employee Benefits, Medicare, Process Improvement, Health Insurance, Healthcare Information..., HIPAA, Healthcare Industry, Managed Care, Healthcare, Medicare Part D, Data Analysis, Medicaid, Disability Insurance, Revenue Cycle, Leadership, Analytics, Long-term Care, Claim, Medical Billing, Healthcare Management, PPO
Education
University of Michigan - Stephen M. Ross School of Business 2013 — 2015
Master of Business Administration (MBA)
Concordia University-Ann Arbor 1996 — 1999
Bachelor of Arts (BA), Mathematics
Michigan Technological University 1995 — 1996
Computer Science
Olenick & Associates May 2014 - Present
Olenick & Associates March 2012 - May 2014
Olenick & Associates October 2009 - March 2012
Quintiles October 2006 - September 2009
PPD January 2006 - October 2006
BCBSNC July 2004 - January 2006
Skills
Operations Management, Project Management, Customer Service, Call Center, Vendor Relations, Microsoft Office, SQL, SQL Server, Oracle Application..., Full SDLC, Agile Testing, Scrum, Quality Center, Microsoft SQL Server, Project Planning, Call Centers, Business Intelligence, Process Improvement, CRM, Testing, IT Service Management, Leadership, Business Analysis, Team Building, SDLC, Requirements Analysis, Software Project..., Vendor Management, Software Documentation, Requirements Gathering, Integration, Business Process, Agile Methodologies, User Acceptance Testing, Enterprise Software, Disaster Recovery, SharePoint, Data Center, Performance Management, Visio, Management, Business Development, Product Development, Business Process..., Test Planning, Change Management
Education
DePaul University 2011 — 2013
BA, Brand & Marketing Management
Grand Rapids Community College 2001 — 2003
AAS, Culinary Arts & Management
Aon Hewitt July 2006 - Present
Coventry Health Care 2002 - 2006
Coventry Health Care, an Aetna Company 2001 - 2002
Coventry Health Care, an Aetna Company 1999 - 2001
Coventry Health Care, an Aetna Company 1997 - 1999
Coventry Health Care, an Aetna Company 1996 - 1997
BCBSNC 1989 - 1994
Skills
Health Insurance, Claims Auditing, Quality Auditing, Auditing Standards, Operational Planning, Operational Excellence, Supervisory Experience, Supervisory Management, Provider Relations, Customer Service, Service Providers, Contract Negotiation, Contractual Agreements, Supervisory Skills, Claims Handling, Claims Management, Claims Resolution, Insurance Adjusting, Medical Billing, Client Billing, System Testing, System Administration, Recruiting
Education
Durham Technical Community College
Business/Commerce, General
BCBSNC May 2014 - Present
Duke Chronicle May 2014 - Present
Legal Momentum June 2013 - July 2013
Beth Israel Deaconess Medical Center September 2010 - May 2011
Skills
Research, Microsoft Word, Microsoft Excel, Writing, PowerPoint, Editing, Social Media, AP Style, SPSS, Statistics, Stata, Data Analysis, Matlab
Education
Duke University 2011 — 2015
Bachelor of Science (B.S.), Neuroscience
Phillips Exeter Academy 2006 — 2010
High School Diploma
King Philip Middle School 2003 — 2006
BCBSNC June 2013 - Present
UNC Health Care July 2013 - Present
Piedmont HealthCare January 2013 - June 2013
U.S. Department of State May 2012 - August 2012
Project POWER November 2010 - November 2011
Manguzi Provincial Hospital/ Kwa-Zulu Natal Ministry of Health May 2011 - August 2011
AID Atlanta May 2010 - August 2010
Skills
Microsoft Office, Stata, Grant Writing, Outstanding..., Spanish, Organizational..., Health Equity
Education
The University of North Carolina at Chapel Hill 2009 — 2013
Bachelor of Arts (B.A.), Public Policy Analysis/ African American Studies
Duke University 2011 — 2013
Global Health
Mutual of Omaha November 2013 - Present
BCBSNC August 2013 - Present
Duke University March 2013 - Present
Coston Insurance Services October 2012 - Present
Trusted Services for Seniors 2013 - 2013
Barlean's Organic Oils January 2002 - February 2012
Nature's Source 2002 - 2006
Threshold Enterprises January 2001 - January 2003
Schrader & Associates January 2000 - January 2002
The Vitamin Connection January 1993 - January 2000
Skills
Licensed Life & Health..., Certified Health Coach, Sr. Sales Representative, Published Author, Certified Natural..., Nutrition, Supplements, Insurance, Life Insurance, Fixed Annuities, Sales, Retirement, Training, Medicare, Health Insurance
Education
University of Cincinnati 1986 — 1991
Bachelor of Science (B.S.), Psychology, 3.0
College of the Desert 1977 — 1979
Geological and Earth Sciences/Geosciences
BCBSNC January 2015 - Present
BCBSNC November 2012 - January 2014
BCBSNC November 2007 - November 2012
ACR Supply Inc January 2007 - August 2007
Not employed May 2001 - January 2007
Skills
Insurance, Claims Resolution, Claims Handling, Process Improvement, Commercial Insurance, Employee Benefits, Claims Management, Health Insurance, Claim, Microsoft Excel
Education
Piedmont Baptist College 1993 — 1997
Bachelor's degree, Elementary Education and Teaching
Duke University 1991 — 1993
transferred, undergraduate studies
BCBSNC November 2013 - Present
Blue Cross and Blue Shield of North Carolina June 2015 - September 2015
Cracker Barrel August 2009 - November 2013
Blue Cross and Blue Shield of North Carolina July 2012 - October 2013
Time Warner Cable July 2011 - July 2012
Developmental Therapy Associates February 2012 - May 2012
A United Community, LLC June 2010 - November 2010
Cadence Health November 2007 - June 2010
TCF Bank September 2006 - February 2007
Skills
Customer Service, Microsoft Excel, Management, Customer Satisfaction, Call Centers, Microsoft Word, Project Management, Microsoft Office, Troubleshooting, PowerPoint, Public Speaking, Time Management, Event Planning, Leadership, Teamwork, Training, Inventory Management, Research, Social Networking, Sales, Outlook, Data Entry, Team Building, Communication, Marketing, Telephone Skills, Event Management, Social Media, Access, Healthcare, Teaching, Retail, Insurance, Leadership Development, Strategic Planning
Education
Pfeiffer University 2015 — 2017
Master’s Degree, Healthcare Administration
North Carolina Central University 2008 — 2011
BA, Sociology
College of DuPage 2006 — 2008
N/A, Business Administration and Management, General
LabCorp July 2010 - Present
LabCorp April 2007 - 2010
LabCorp July 1999 - April 2007
BCBSNC August 1998 - July 1999
BCBSNC February 1996 - August 1998
Skills
Process Improvement, Revenue Cycle, Healthcare Management, HIPAA, Managed Care
Education
Pfeiffer University
Masters, Business Administration
Pfeiffer University
Masters, Health Administration
University of North Carolina at Greensboro
Bachelor of Science (B.S.), Finance
Durham Technical Community College
Associates in Applied Science, Environmental, Health, and Safety
Quintiles Transnational May 2011 - Present
BCBSNC April 2003 - May 2011
BroadJump December 1999 - January 2003
Tivoli August 1996 - December 1999
Wolfram Research Inc. August 1989 - August 1996
Glockenspiel Ltd. August 1986 - August 1989
Intelligence Ireland Ltd. August 1984 - August 1986
Skills
TOGAF, Solution Architecture, Enterprise Architecture, Integration, Software Development, Enterprise Software, Unix, SOA, IT Strategy, Perl, Technical Architecture, Architecture, Linux, Windows, Software Engineering, Application Architecture, Java, XML, SDLC, Web Services, SaaS, Team Leadership, ITIL, Agile Methodologies, Business Process, Business Intelligence, Microsoft SQL Server, Data Warehousing, Cloud Computing, Spring, EAI, Requirements Analysis, Scrum, Information Technology, Java Enterprise Edition, Oracle, Software Project..., Websphere, Infrastructure, Databases, SharePoint, DB2, Software Design, Architectures, Agile Project Management, Data Modeling
Education
Dublin City University 1980 — 1984
BS EE, Computer Science
Aon Risk Solutions July 2014 - Present
ChipIn18 March 2012 - Present
BCBSNC August 2013 - July 2014
BlueCross BlueShield of SC September 2001 - August 2013
Skills
Underwriting, Insurance, Health Insurance, Risk Management, Customer Service, Disability Insurance, Claim, Brokers, Property & Casualty...
Education
Coker College 1994 — 1998
BS, Mathematics
Triage Consulting Group August 2014 - Present
Triage Consulting Group May 2011 - August 2014
Triage Consulting Group August 2009 - May 2011
UNC Hospitals August 2007 - April 2009
BCBSNC May 2008 - July 2008
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2005 — 2009
BSBA, International Business
College of Charleston 2005 — 2006
Self Employed 2010 - Present
Duke University Health System 2009 - 2010
UNC Health Care 2008 - 2009
BCBSNC 1998 - 2004
Duke University 1997 - 1998
Providian Corporation 1987 - 1996
Skills
Life Coaching, Leadership Coaching, Spiritual Coaching, Spiritual Direction, Leadership Development, Strategic Planning, Retreat Leader, Interpersonal Skill..., Change Management, Life Transition..., Grief Counseling, Teaching, Chaplaincy, Pastoral Care, Versatile Writer
Education
University of Kentucky College of Law
Doctor of Law (JD)
Duke Divinity School
Master of Divinity (MDiv)
Hood College
Master of Arts (MA), Counseling Psychology
Hood College
Bachelor of Arts (B.A.)
Verdesian Life Sciences September 2014 - Present
Exchange Clubs' Family Center for Child Abuse Prevention January 2012 - Present
BCBSNC August 2009 - February 2011
BCBSNC January 1995 - February 2011
NORTH CAROLINA RECYCLING ASSOCIATION January 1991 - January 1995
SOUTH CAROLINA ASSOCIATION OF COUNTIES January 1989 - January 1991
Education
Duke University
Certification in Non-Profit Management, Non-Profit/Public/Organizational Management
Ramapo College of New Jersey
Bachelor of Arts, Communications and Journalism
The Boston Consulting Group August 2014 - Present
McShea Biology Lab November 2012 - May 2014
BCBSNC May 2013 - August 2013
Fundación PRODEMU June 2012 - July 2012
Duke University Health System January 2011 - May 2011
Skills
Microsoft Office, Microsoft Excel, Economics, PowerPoint, Public Speaking, Statistical Data..., Strategic Planning, Quantitative Research, Root Cause Analysis
Education
Duke University 2010 — 2014
Bachelor's degree, Economics
Palm Harbor Univeristy High School 2006 — 2010
High School, International Baccalaureate
Essay Assay, Inc. November 2014 - Present
Phronesis Health, Inc. September 2012 - 2014
Phronesis Health, Inc. 2008 - 2014
BCBSNC 2012 - 2013
Phronesis Health, Inc. June 2008 - 2012
West Chester University 2006 - 2008
Mercer County Community College 2003 - 2008
Rider University 2007 - 2007
Skills
Web Content and Strategy, Grant Writing, Proposal Writing, Technical Writing, Copy Editing, Text Editing, Strategic Planning, Strategic Communications, Product Design and..., Project Management, Digital Marketing
Education
The University of Glasgow 2008 — 2011
PhD, Theology, Literature and the Arts
Renmin University of China 2010 — 2010
Chinese Language and Literature
Damascus, Syria 2008 — 2008
Independent Arabic Study
Princeton Theological Seminary 2005 — 2006
Th.M, Literature and Theology
Princeton Theological Seminary 2002 — 2005
M.Div, Literature, Philosophy, and Theology
Davidson College 1997 — 2001
B.A., English
Regis HIgh School
Regis HIgh School
Fidelity Investments January 2013 - Present
Credit Suisse July 2011 - December 2012
BCBSNC April 2011 - June 2011
Oxford University Press September 2010 - March 2011
Fidelity Investments October 2005 - June 2010
Fidelity Investments July 2003 - October 2005
Fidelity Investments January 2002 - June 2003
Fidelity Investments January 2000 - January 2002
Fidelity Investments January 1998 - January 2000
Fidelity Investments January 1997 - July 1999
Skills
Software Distribution, Incident Management, Windows Server, Desktop Support, VMware, Servers, Windows Server 2003, Altiris, ITIL Certified, DHCP, Operating Systems, ITIL, Infrastructure, Technical Support, Virtualization, VMware Infrastructure, Active Directory, Security, System Deployment, Information Technology, IT Service Management, Enterprise Software, Disaster Recovery, Data Center, Red Hat Linux, SCCM, Help Desk Support, VMware ESX, Citrix, Group Policy, DNS, Microsoft Exchange, IT Operations, HP, High Availability, Cluster
Education
Daniel Webster College 1991 — 1995
Bachelor of Science, Aviation Management / Flight Operations; aviation flight operations
BCBSNC October 2014 - Present
Wake County Public School System August 2012 - June 2013
Carolina Spine & Complementary Medicine January 2007 - March 2008
Wal-Mart February 2001 - January 2007
Wal-Mart August 1995 - March 2001
Skills
Employee Relations, Employee Benefits, Policy, Training, Human Resources, Payroll, Hiring, Customer Service, Administration, Interviews, Public Speaking
Education
Cornell University 1987 — 1991
B.A., Physics & Philosophy
BCBSNC December 2013 - Present
Trigyn Technoligies June 2013 - December 2013
United Guaranty Corporation May 2011 - June 2013
Ally Financial Inc. August 2010 - May 2011
Apex Systems - Wells Fargo / Wachovia Brokerage Merger September 2009 - August 2010
BE Aerospace July 2006 - March 2009
Lowe's Home Improvement February 2006 - July 2006
Novant Health May 2005 - February 2006
Wachovia October 2004 - May 2005
SunTrust Mortgage 2004 - 2004
Skills
Strategic Planning, Budgeting, Team Building, Vendor Management, Process Engineering, Resource Management, PMO, Quality Assurance, Interfacing, Program Management, Process Improvement, Negotiation, Change Management, Operations Management, Forecasting, Contract Negotiation, Problem Solving, Customer Relations, Planning, Coaching, Mentoring, Business Planning, Product Development, Account Management, Contract Management, Business Strategy, Team Leadership, New Business Development, Contract Negotiations, P&L, Sales Management, Cross-functional Team..., Customer Service, Customer Satisfaction, P&L Management, Team Management, Business Analysis, Documentation, Microsoft Office, Project Planning, Analysis, Supervisory Skills, Proposal Writing, Hiring, Budget Management, Excel, Scheduling, Pricing, Integration, Software Documentation
Education
Duke University 1972 — 1975
Political Science
Mosaic Health Solutions Inc.(part of BCBSNC) July 2014 - Present
BCBSNC June 2012 - Present
SEACOEM (SouthEastern Atlantic College of Occupational & Environmental Medicine) September 2011 - Present
Duke University Medical Center June 2003 - Present
LexisNexis February 2009 - January 2014
BCBSNC May 2011 - June 2012
Global Biopharmaceutical Company 2005 - 2011
Skills
Healthcare Management, Medicine, Workers Compensation, Healthcare, Health Law, Preventive Medicine, Occupational Medicine, Wellness, Healthcare Consulting, Policy, Physicians, Health Promotion, Public Health, Health Policy, Healthcare Information..., Managed Care, Disease Management, Program Management, Clinical Research, Leadership
Education
Duke University 2003 — 2005
Medical Residency in Occupational and Environmental Medicine
University of North Carolina at Chapel Hill 2003 — 2004
MPH, Health Policy and Administration
University of North Carolina at Chapel Hill 2002 — 2003
MPH - HPAA, Internal Medicine Internship
West Virginia University 1991 — 2002
MD, JD, BA, medicine, law, biology, chemistry
BCBSNC April 2013 - Present
Skills
Business Analysis, Visio, Business Requirements, Requirements Gathering, Requirements Analysis, SharePoint, Software Documentation, Vendor Management, Business Process..., Business Intelligence, Analysis
Education
Shaw University 2006 — 2011
Bachelor of Science (BS), English and Biology
Duke University
Master's degree, Global Health
Truven Health Analytics April 2015 - Present
Affiliated Physicians 2013 - 2015
Affiliated Physicians 2010 - 2013
The Mount Sinai Hospital 2008 - 2009
BCBSNC 2007 - 2007
Skills
EMR, EHR, Healthcare, Healthcare Information..., Marketing Strategy, Microsoft Excel, Business Process..., Agility EHR, Email Marketing, German, Quantitative Analytics, Microsoft SQL Server, CRM, Data Analytics
Education
Duke University 2004 — 2008
Bachelor of Arts (B.A.)
Bridgewater-Raritan High School 2000 — 2004
Coventry Health Care May 2001 - Present
BCBSNC October 1996 - May 2001
ON Technology October 1994 - August 1996
FGI Research April 1988 - October 1994
Skills
Managed Care, Process Improvement, HMO, Analysis, HIPAA, Medicare, Disease Management, Health Insurance, Health Policy, Provider Relations, Medicaid, Insurance, Organizational..., Utilization Management, Healthcare Industry, Medicare Part D, Healthcare Consulting, Healthcare Information..., Healthcare, Pharmacy Benefit..., Employee Benefits
Education
Pfeiffer University 1997 — 2000
Masters Business Administration
Davidson College 1982 — 1986
Bachelor of Arts, Political Science
Allscripts February 2012 - Present
BCBSNC September 2008 - February 2011
McQuail Transportation December 2006 - September 2008
City of Durham June 2000 - September 2006
Duke University Health System October 1998 - June 2000
Skills
Customer Relations, Documentation, Troubleshooting, Customer Service, Health Information..., HL7, HIPAA, Salesforce.com, EHR, IHE, LSS, Yellow Belt, Product Support, HIT, Healthcare Information..., Microsoft Office, Access, Inventory Management, Technical Support, Data Analysis, Outlook, SQL, Software Documentation, Software Implementation
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Information Systems Management, Health Information Systems Management, 3.93
DeVry University 2009 — 2011
BS, Computer Information Systems, 3.21
North Carolina Central University 2008 — 2008
Blue Cross and Blue Shield of North Carolina May 2014 - Present
Blue Cross Blue Shield North Carolina September 2008 - August 2013
BCBSNC February 2004 - September 2008
CIGNA Healthcare September 2002 - February 2004
BCBSNC January 1995 - March 2000
Skills
Quality Assurance, Testing, SDLC, Insurance, Software Configuration..., Quality Management, COBOL, Unix, SQL, Business Process..., Change Management, Team Leadership, Access, Mentoring, Integration, User Acceptance Testing, Waterfall, Test Planning, Software Quality..., Test Cases, SharePoint, System Testing, Test Director, Quality Center, Software Project..., Test Management, QTP, Regression Testing, Integration Testing, MS Project, Agile Project Management, Scrum, RTC, Agile Methodologies, Agile Modeling, Agile Testing, SAS, Health Insurance, Scrum Master..., Business Requirements, Databases, Manual Testing, Business Process, Agile, Certified Scrum Master..., User Stories, Defect Tracking, Mainframe, DB2, Requirements Analysis
Education
Quality Assurance Institute 2000 — 2013
CSTE, Testing Certification
Durham Technical Community College 1997 — 2005
Computer Science, Computer Programming
Durham Business College 1972 — 1974
Associate, Legal
salesforce.com September 2012 - Present
Salesforce.com January 2011 - September 2012
salesforce.com November 2009 - January 2011
BCBSNC July 2006 - June 2009
Blue Cross Blue Shield of North Carolina July 2006 - June 2009
Churchill Downs Inc. 2004 - 2006
Epiphany 2000 - 2006
NBA : CRM Project Consultant 2001 - 2004
Anthony Barkume PC June 1998 - January 2000
Northrop Grumman June 1980 - June 1998
Skills
CRM, Segmentation, Marketing, Data Cleaning, Customer Lifecycle..., Salesforce.com, SaaS, Cloud Computing, Enterprise Software, Analytics, Business Intelligence, Business Analysis, Integration, Siebel, Requirements Analysis, Data Warehousing, Agile Methodologies, Email Marketing, Visionary Thinking
Education
Dowling College
Bachelor of Science, Computer Science, Marketing
BCBSNC June 2015 - Present
BCBSNC April 2014 - Present
ScottMadden, Inc. February 2014 - April 2014
ScottMadden, Inc. February 2012 - February 2014
ScottMadden, Inc. June 2010 - February 2012
Kenan-Flagler Business School July 2008 - May 2010
Health Planning Source May 2009 - July 2009
Coventry Health Care October 2007 - June 2008
Robert Half International August 2006 - October 2007
Coca-Cola Enterprises December 2003 - June 2006
Skills
Strategic Planning, Organizational..., Performance Management, Process Improvement, Organizational Design, Management Consulting, Change Management, Leadership, Program Management, Performance Improvement, Business Strategy, Strategy, Business Development, Cross-functional Team..., Consulting, Workforce Planning, Project Control, Financial Modeling, Business Process..., Recruitment Process..., Policy Analysis, Market Research, Business Case Design, Business Case Modelling, Business Case Production, Preparing Business Cases, Presentation Design, Metric Development, Microsoft Excel, Microsoft Word, PowerPoint, Visio, SharePoint, MS Project, Photoshop, Microsoft Publisher, Access Database, SAP, PeopleSoft, VBA, Crystal Ball, Taleo, BrassRing, Analytics, Business Process..., Leadership Development, Talent Acquisition, Strategic Consulting, Benchmarking, Restructuring
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2008 — 2010
MBA, Management Consulting & Corporate Finance
Duke University 1999 — 2003
BA, Economics, Sociology
Google July 2015 - Present
Teach For China June 2013 - June 2015
Duke University Talent Identification Program June 2011 - February 2015
UNICEF June 2014 - August 2014
Duke University May 2013 - June 2013
Souper Salad June 2009 - June 2013
Duke University Libraries January 2012 - May 2013
Duke Housing, Dining, and Residence Life August 2010 - May 2013
BCBSNC May 2012 - August 2012
Skills
Research, Microsoft Office, Data Analysis, Leadership, PowerPoint, Marketing, Public Relations, Program Management, Portfolio Management, Community Outreach, Nonprofits, Financial Analysis, Business Strategy, Microsoft Excel, Public Speaking, Social Media, Event Planning, Microsoft Word, Customer Service, Budgets, Social Networking, Analysis, Marketing Strategy, Time Management, Forecasting, Teaching, Editing, Fundraising, Management, Qualitative Research, Policy Analysis, Statistics, International Relations, Writing, Public Policy, Program Development, Training, Stata
Education
Duke University 2009 — 2013
Bachelor of Arts, International Comparative Studies, Political Science
Harvard Business School 2012 — 2012
Summer Venture in Management Program
North Carolina School of Science and Mathematics 2007 — 2009
High School Diploma
North Carolina Central University November 2014 - Present
North Carolina Central University July 2009 - October 2014
BCBSNC June 2002 - February 2007
Skills
HRIS, Human Resources, Employee Relations, Recruiting, Employee Benefits, Resume Writing, Data Entry, Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Outlook, PowerPoint, Research, New Hire Orientations
Education
North Carolina Central University 2005 — 2009
BS, Public Health Education
Durham Technical Community College
Human Resources Management/Personnel Administration, General
University of North Carolina at Greensboro
BCBSNC 2012 - Present
Duke University Health System January 2012 - June 2012
Rex Rehab and Nursing Care Center August 2010 - June 2012
NextCare Urgent Care June 2006 - October 2010
Cape Fear Valley Health System May 2007 - May 2008
Skills
Customer Service, Management, Microsoft Excel, Process Improvement, Nursing Care, Medication..., Medication Therapy..., Phlebotomy, EKG, Splinting, Wound Care, Negative Pressure Wound..., Nursing Documentation, Nursing Process, Long-term Care, Long Term Acute Care, Urgent Care, IV therapy, Blood Transfusion, Trach Care, G tubes, J tubes, NG tubes, Peg Tubes, Urinalysis, Rehabilitation, Breath Alcohol Testing, Drug Screening, Medication..., Pain Management, Medical-Surgical, Medical Records, Medicare, Healthcare, Nursing, HIPAA, Healthcare Management, Hospitals, BLS, Patient Safety, CPR Certified, Patient Education, EMR, Managed Care, Patient Advocacy
Education
Durham Technical Community College 2014 — 2016
Associate of Science (A.S.), Registered Nursing, Nursing Administration, Nursing Research and Clinical Nursing
ECPI University 2005 — 2006
LPN Diploma, Nursing
BCBSNC February 2015 - Present
BCBSNC December 2013 - February 2015
BCBSNC 2012 - 2013
BCBSNC 2008 - 2012
BCBSNC July 2007 - January 2008
BCBSNC 2006 - 2008
Cellular Images Inc. - A Wireless Technologies Company March 2006 - November 2006
AT&T 1999 - 2006
Skills
Call Center, Insurance, Health Insurance, Process Improvement, Customer Satisfaction, Customer Service, Business Analysis, Leadership, Training, Team Building, Visio, Coaching, Access, Customer Retention, Data Analysis, Strategic Planning, Microsoft Excel, Program Management, Lean Thinking, Compliance, Content Management, Sales, Business Process..., Healthcare, Management, Vendor Management, Quality Assurance, Software Documentation, Employee Benefits, Call Centers, Risk Management, Microsoft Word, Contract Negotiation, HIPAA, Medicare, Analysis, Strategy, Project Management
Education
East Carolina University - College of Business 2013 — 2014
Master of Business Administration (MBA), Marketing Certificate
University of Colorado at Denver 2012 — 2013
Practitioner Certificate in Project Management, Project Management
East Carolina University - College of Business 2009 — 2013
Bachelor of Science in Business Administration (BSBA), Management Concentration
Durham Technical Community College 2007 — 2009
Associate of Arts (AA), General Studies, 4.0
Publicis Touchpoint Solutions September 2015 - Present
GlaxoSmithKline July 2010 - August 2015
GlaxoSmithKline April 2004 - June 2010
GlaxoSmithKline June 1999 - March 2004
UNC - Rex Healthcare August 1997 - May 1999
BCBSNC November 1996 - August 1997
IBM July 1984 - October 1996
Skills
Pharmaceutical Sales, Pharmaceutical Industry, Healthcare, Disease Management, Managed Care, Clinical Research, Oncology, Hospitals, Healthcare Management, Leadership, Cross-functional Team..., Health Promotion, Medicine, Sales Effectiveness, Diabetes, Healthcare Information..., Cardiology, Strategic Planning, Product Launch, Nursing
Education
St. Thomas University 1987 — 1989
Master’s Degree, Master of Health Management
Florida Atlantic University 1980 — 1982
Bachelor of Science (B.S.N.), Nursing
County College of Morris 1974 — 1976
Associate of Applied Science, Nursing
Jefferson Twp HS
BCBSNC December 2012 - Present
BCBSNC July 2007 - December 2012
BCBSNC May 2001 - July 2007
Skills
Business Requirements, Analysis, Access, Crystal Reports, Business Analysis, Project Management, Requirements Gathering, Requirements Analysis, HRIS, Business Process, Software Implementation, Systems Analysis, Lawson, SharePoint, Business Intelligence, Integration, Business Process..., Visio, Microsoft Office, SQL, User Acceptance Testing, Movex, Process Improvement, Employee Benefits, Lawson Business..., BrassRing, RRC, Salary.com, Testing, Workday
Education
Durham Technical Community College 2011 — 2012
Mount Olive College 2004 — 2005
Duke immersive Virtual Environment May 2014 - Present
Duke DIG@Lab February 2015 - July 2015
Quintiles May 2013 - August 2013
BCBSNC May 2012 - January 2013
Skills
Virtual Reality, Unity3D, Oculus Rift, Matlab, Python, Java, Django, SQL, PostgreSQL, C, MySQL, Amazon Web Services..., Node.js, ETL, Unix, Swift, iOS Development, Linux, 3D Visualization, Shell Scripting, Web Development, HTML, JavaScript, Talend Open Studio, R, C#
Education
Duke University 2012 — 2016
BSE, Electrical Engineering and Computer Science
BCBSNC June 2013 - Present
Blue Cross and Blue Shield of North Carolina December 2007 - July 2013
BCBSNC March 2006 - December 2007
Universal meeting management June 2004 - January 2006
Skills
Microsoft Office, PowerPoint, Witness, Aspect, SMS, HDX, Clerical Skills, Administrative Work, Admissions, Data Entry, Typing, Workforce Management, Call Centers, Leadership, Team Building, Analysis, Project Planning, Employee Benefits, Business Analysis, Insurance, Customer Service, Training, Customer Satisfaction, Microsoft Excel
Education
Mount Olive College 2010 — 2011
Bachelor of Science (B.S.), Small Business Administration/Management
Durham Technical Community College 2007 — 2009
Marsh & McLennan Agency April 2015 - Present
BCBSNC June 2008 - January 2015
Blue Cross and Blue Shield of North Carolina 2008 - January 2015
Marketing Direct Inc October 2005 - June 2008
Assurant Health August 2002 - September 2005
Frankel 2001 - 2002
iPrint.com 1999 - 2001
Getsmart.com 1997 - 1999
Cendant January 1987 - February 1997
Benefit Consultants Inc 1992 - 1997
Skills
Direct Marketing, Marketing Strategy, Segmentation, Analytics, Integrated Marketing, Social Media Marketing, Strategy, Marketing Communications, Business Development, CRM, Online Marketing, Leadership, Marketing, Management, Direct Mail, Database Marketing, Account Management, Customer Acquisition, Data Analysis, Lead Generation, Strategic Planning, Advertising, Sales, Digital Marketing, Health Insurance
Education
Cornell University 1989 — 1991
MBA
University of Connecticut 1981 — 1985
BS
Hamden High School 1978 — 1981
A+ Insurance & Financial, INC December 2014 - Present
Nationwide Insurance November 2011 - January 2015
BCBSNC January 2005 - August 2006
Nationwide Ins July 1997 - December 2004
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Umbrella Insurance, Casualty, Homeowners, Commercial Lines, Legal Liability, Liability, Claim, Professional Liability, Inland Marine, Casualty Insurance, Liability Analysis
Education
Durham Technical Community College 2004 — 2006
Associate of Science (AS), Law-Paralegal
nccu 1995 — 1996
Johns Hopkins University School of Nursing May 2014 - Present
The Johns Hopkins Hospital February 2009 - Present
BCBSNC August 2006 - July 2007
Skills
Healthcare, Nursing, Patient Safety, Healthcare Management, Hospitals, Research, BLS, Treatment, Healthcare Information..., ACLS, Critical Care, Strategic Planning
Education
The Johns Hopkins University 2011 — 2015
MSN/MBA
The Johns Hopkins University - Carey Business School 2011 — 2015
Master of Business Administration (MBA)
Duke University 2007 — 2009
Bachelor's degree, Nursing
Community Care of North Carolina October 2014 - Present
BCBSNC November 2013 - May 2014
Skills
Business Requirements, Visio, Business Analysis, Analysis, Data Analysis, Project Planning, Manual Testing, Customer Service, Management, Project Management, Requirements Analysis, Event Planning
Education
Duke University 2014 — 2015
Certification, Meeting and Event Planning
The Ohio State University 2007 — 2010
Bachelor's Degree, Business Administration and Management, General
BCBSNC 2000 - Present
Skills
Health Insurance, Claim, Insurance
Education
Computer Learning Center 1994 — 1996
Computerized Business Systems, Computer Networking
Community College of Philadelphia 1990 — 1992
Business Administration and Management, General
EY July 2014 - Present
Bass Connections: A Community-Based Mental Health Intervention with Latinas in Durham March 2013 - December 2013
BCBSNC May 2013 - August 2013
Kerianne & Kailey's Girls Camp July 2010 - August 2013
Frank A. Sloan Health Economics Research Group October 2012 - May 2013
Fundación PRODEMU June 2012 - August 2012
BDG Architects June 2011 - July 2011
Skills
Data Analysis, Microsoft Excel, Research, Stata, Market Research, Creative Problem Solving, Economics, Business Strategy, Business Analysis, Microfinance, Health Economics, Team Leadership, Spanish, Change Management, Regulatory Compliance, Consumer Compliance, Financial Risk..., Microsoft Access, Microsoft Visio, Financial Regulation, Financial Risk, Health Insurance
Education
Duke University 2010 — 2014
Bachelor of Science (BS): Economics, Concentration: Finance, Minor: Chemistry
H. B. Plant Senior High 2006 — 2010
Pulse Secure October 2014 - Present
Juniper Networks April 2004 - September 2014
NetScreen Technologies March 2003 - April 2004
BCBSNC 2001 - 2003
Utenzi 2001 - 2001
InterLan Technologies 1998 - 2001
TriNet Services 1995 - 1998
MEBTEL 1995 - 1995
Cybernetx 1994 - 1995
Skills
Network Security, Mobile Security, Security Automation, Network Access Control, Network Segmentation, Deperimeterization, Endpoint Security, Juniper, Netscreen, ScreenOS, Unified Access Control, Remote Access, Firewalls, VPN
Education
Davidson College 1991 — 1994
Bachelor of Arts with Honors, Medieval and Renaissance Studies
Mary Baldwin College 1989 — 1991
Durham Public Schools August 1997 - Present
BCBSNC 2001 - 2004
Skills
Teaching, Proctoring
Education
North Carolina Central University 2005 — 2013
Human Sciences, Child Devellopment and Family Relations
Durham Technical Community College
Associate of Arts (A.A.), University Transfer
USI Insurance Services July 2015 - Present
Humana April 2014 - Present
Humana June 2013 - April 2014
BCBSNC October 2008 - May 2013
BLUE CROSS BLUE SHIELD OF NC August 2007 - October 2008
Harvest Christian Bookstore May 2006 - May 2007
HARVEST LIFE CHANGERS CHURCH, INTERNATIONAL October 2003 - May 2007
Skills
Event Planning, Church Music, Typing, Account Reconciliation, Accounts Payable, Accounts Receivable, Travel Planning, Executive Level..., IP PBX, Phone Etiquette, Customer Service, Human Resources, Employee Benefits, Editing, Government Proposals, Travel Arrangements, Training Manuals, Newsletters, Ten Key, Teamwork, Open Enrollment, Help Desk Support, Video Conferencing, Church Services, Teacher Training, Presentation Folders, PowerPoint, Microsoft Excel, Microsoft Word, Outlook, People-oriented, PeopleSoft, Internet Explorer, Workers' Compensation..., Lotus Notes, Siebel, Meeting Maker, Mobius, Microsoft Publisher, Oracle HR, Groupwise, Photoshop, Microsoft Office, Inform System (Humana), Spectrum, SharePoint, COBRA, Insurance, Sales, Health Insurance
Education
Colorado Technical University 2011 — 2014
Bachelor of Science in Business Administration, Human Resources Management/Personnel Administration, General, 3.80
Colorado Tech University 2009 — 2010
Associates Degree, Business Administration, Management and Operations, 3.76
Northern Virginia Community College 2003 — 2004
N/A, Interior Design, 3.5
IBM June 2015 - Present
ABB July 2014 - June 2015
BCBSNC February 2013 - July 2014
Randstad May 2012 - February 2013
BCBSNC June 2011 - January 2012
IBM May 2010 - May 2011
Fidelity Investments August 2009 - February 2010
Modis July 2008 - October 2008
OAO Technology Solutions January 2008 - July 2008
IT People Corporation 2005 - 2007
Skills
Business Objects, Staffing Services, Sales, Business Development, Internet Recruiting, Training, Staff Augmentation, HR Consulting, Consulting, Team Leadership, Talent Acquisition, Applicant Tracking..., College Recruiting, Technical Recruiting, HRIS, Project Management, Business Intelligence, New Business Development, Business Analysis, Networking, Employee Engagement, Cold Calling, Contract Recruitment, Information Technology, Building Relationships, Process Improvement, Benefits Negotiation, Sourcing, Management, PeopleSoft, Recruiting, CRM, Performance Management, Employee Benefits, Permanent Placement, Onboarding, Team Building, Vendor Management, Temporary Placement, Team Management, Account Management, Strategic Sourcing, Employee Relations, Resource Management, Talent Management, Employer Branding, Human Resources, Hiring, Executive Search, Screening Resumes
Education
University of Mumbai 1999 — 2002
BMS, Management/ Marketing
Delhi University
University of Mumbai
Bahcelors Degree in Management
Trigyn Technologies February 2015 - Present
BCBSNC March 2014 - February 2015
BlackBerry July 2010 - November 2013
BCBSNC July 2009 - July 2010
NCDOT 1998 - 2009
Applied Research Associates, Inc. September 2004 - February 2006
Hill-Rom March 2001 - September 2004
Skills
Quality Assurance, Software Quality..., Testing, Agile Methodologies, Test Planning, SDLC, Software Development, Test Automation, Requirements Analysis, Test Strategy, Quality Management, Scrum, Regression Testing, Agile Testing, Defect Tracking, PMP, Data Mining, Artificial Intelligence, Process Improvement, Analysis, ClearQuest, Manual Testing, Test Management, SOA, Test Cases, System Testing, Exploratory Testing, Waterfall, Relational Databases, Configuration Management, Test Lab Management, Iso 9000, FDA, Unix, Software Project..., Cross-functional Team..., Quality Center, SOA Test Strategy, Classified Test...
Education
Cornell University 1992 — 1996
BS, Pre-Veterinary Medicine
Banyai Julia Gimnazium, Hungary
Biology
BCBSNC June 2012 - Present
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Leadership
Education
Winston-Salem State University 2008 — 2012
Bachelor of Science (B.S.), Health/Health Care Administration/Management
College of Mount Saint Vincent 2001 — 2005
The Young Women's Leadership School 1997 — 2001
High School Diploma, General Studies
Epic August 2015 - Present
BCBSNC May 2014 - July 2014
Center for Child & Family Policy May 2013 - August 2013
Community Resource Exchange May 2013 - August 2013
America Reads America Counts August 2012 - May 2013
Educate Together June 2012 - August 2012
Skills
Health Inequalities, Nonprofits, HyperRESEARCH, Salesforce.com, SurveyMonkey, Microsoft Word, Microsoft Powerpoint, Microsoft Excel, Peachtree Accounting, Leadership, PowerPoint
Education
Duke University 2011 — 2015
Bachelor of Arts (B.A.), Economics, Public Policy
Northview High School 2007 — 2011
BCBSNC July 2014 - Present
BCBSNC March 2008 - Present
Blue Cross Blue Shield of North Carolina April 2006 - March 2008
BCBSNC 2004 - 2006
BCBSNC 1997 - 2004
BCBSNC 1991 - 1997
The Trustmark Companies 1991 - 1995
Skills
Healthcare IT, Health Information..., Healthcare, Analytics, Healthcare Information..., Change Leadership, Business Intelligence, Data Warehousing, Governance, Information Management, Outsourcing, Health Disparities
Education
University of North Carolina at Chapel Hill 2006 — 2009
DrPH, Public Health Policy and Management
Northwestern University - Kellogg School of Management 1989 — 1991
MM, Marketing and Finance
Duke University 1982 — 1985
BS, Psychology and Management Science
Mountain States Health Alliance May 2013 - Present
Time Warner Cable (contract Matrix Resources June 2012 - May 2013
BCBSNC October 2011 - April 2012
Wake Forest University Baptist Medical Center June 1999 - April 2010
Wake Forest University Baptist Medical Center 1990 - 1999
Wake Forest University Baptist Medical Center May 1988 - April 1990
Siecor December 1985 - May 1988
Northwestern Bank November 1972 - January 1986
Skills
Disaster Recovery, ITIL, SAN, Storage, Unix, Information Technology, Data Center, Servers, VMware, Active Directory, Citrix, Virtualization, System Administration, Operating Systems, Security, NAS, Cisco Technologies, Windows Server, Project Management, Troubleshooting, Software Documentation, Network Security, Hardware, System Deployment, Technical Support, Help Desk Support, Enterprise Storage, Networking, Microsoft Exchange, Firewalls, Cloud Computing, SharePoint, VPN, Windows 7, Integration, VMware ESX, Network Administration, Computer Hardware, Server Architecture, Storage Area Networks, DNS, Solaris, Microsoft Technologies, Switches, Business Continuity, Network Architecture, LAN-WAN, IBM Mainframe, Leadership, Management
Education
Columbia Southern University 2001 — 2003
B.S., Busines Admistration, 3.57
Wilkes Community College 1972 — 1974
Wilkes Central High School 1968 — 1972
BCBSNC July 2011 - Present
Dex One September 2009 - July 2011
Wells Fargo Advisors, LLC 2002 - 2009
Accenture 1998 - 2004
Education
Denison University
BA, Mathematics
JPMorgan Chase 2014 - Present
JPMorgan Chase 2006 - 2013
BCBSNC 2006 - 2006
Conde Nast 2003 - 2006
Kvaerner 2003 - 2003
ProQuest / bigChalk 2000 - 2003
Infonautics 1998 - 2000
Wipro Infotech June 1995 - December 1997
Skills
High Availability, Performance Tuning, Unix, Oracle, Databases, Solaris, SQL Tuning, Enterprise Architecture, Infrastructure, AIX, Capacity Planning, Disaster Recovery, Data Modeling, Solution Architecture, Unix Shell Scripting, IT Management, Technical Leadership, Strategic Planning, SQL, Data Warehousing, Oracle Database..., Maximum Availability..., Business Continuity, Database Design, DB2, Microsoft SQL Server, Architecture, Sybase, Architectures, Oracle Database..., People Management, Client Relationship..., Team Leadership, Strategic Thinking, Performance Management, Architectural Design, SQL database design, Grid Computing, Resource Management, Technical Management, Vendor Relationships, Vendor Management Skills, System Architecture, Thought Leadership, Managed Services, Backup Solutions, ITIL, Engineering Management, Financial Services, Consulting
Education
Coimbatore Institute of Technology 1991 — 1995
B.E, Electronics & Communication
LCC Infotech Ltd 1994 — 1995
Associate's Degree, Computer Science, Honors Diploma
Voorhees Higher Secondary School,Vellore
Higher Secondary School
Swanson Rink December 2014 - Present
Kaiser Permanente November 2012 - December 2014
ClearChoice Management February 2008 - July 2012
Creme de la Creme March 2004 - February 2008
CBIZ January 2000 - March 2004
BCBSNC June 1986 - September 1999
Skills
Cash Flow, Cost Accounting, Auditing, NetSuite, Financial Analysis, Depreciation, Forecasting, Year-end Close, Sales & Use Tax, Accruals, Microsoft Dynamics SL, Mas 90, Monthly Close, FRx, Fixed Asset Management, Year End Accounts, Tax Research, MAS500, General Ledger, Analytics, Internal Controls, Financial Statements, Variance Analysis, Account Reconciliation
Education
Columbia College 2002 — 2005
Bachelor of Arts (B.A.), Accounting, 4.0
Colorado State University 1978 — 1981
Associate of Arts and Sciences (AAS), Accounting, 3.5
IBM March 2010 - Present
IBM February 2009 - March 2010
IBM Tivoli Software November 2002 - February 2009
IBM Tivoli Software November 2002 - April 2007
Blue Cross Blue Shield of NC July 1999 - October 2002
BCBSNC March 1998 - July 1999
BCBSNC January 1997 - March 1998
Skills
Cloud Computing, Virtualization, Systems Management, Integration, Emerging Technologies, Netcool, WebSphere Application..., Websphere, AIX, SOA, DB2, Software Development, Enterprise Architecture, Solution Architecture, Agile Methodologies
Education
Duke University 1991 — 1995
BA
Riverdale Country School 1988 — 1991
GMAC 2007 - 2008
LabCorp 2000 - 2006
Wachovia Corp August 1998 - October 2000
Duke University Medical Center 1988 - 1998
BCBSNC 1975 - 1981
Skills
Access, Software Documentation, Systems Analysis, Visio, JCL, Microsoft SQL Server, Analysis, Business Analysis, Requirements Analysis, Disaster Recovery, Data Warehousing, Mainframe, Requirements Gathering, Databases, SharePoint, SQL, SDLC, DB2, COBOL
Education
North Carolina Wesleyan College
Bachelor of Science, Business Administration
Durham Technical Community College
Cisco 2014 - Present
BCBSNC 2013 - 2014
Advantage Sales & Marketing 2012 - 2013
Lenovo International 2009 - 2012
Lenovo International 2007 - 2009
Lenovo International 2006 - 2007
Flextronics International 2005 - 2006
General Cable Corporation 2003 - 2005
Colfax Corporation 2003 - 2003
IBM 2001 - 2002
Skills
Lean Manufacturing, Six Sigma, Continuous Improvement, Cross-functional Team..., Supply Chain Management, Executive Level..., Process Improvement, Operations, DMAIC, DMADV, Black Belt, Creative Problem Solving, Minitab, Program Management, Business Process..., Operational Excellence, Kaizen Facilitation, Balanced Scorecard, Decision Modeling, Decision Analysis, Cost Accounting, Root Cause Analysis, Metrics Definition, Consultancy, Kaizen, Lean Deployment, Lean Tools, Lean Facilitation, Lean Thinking, Training Delivery, Project Management, Problem Analysis, Curriculum Development, Manufacturing Operations, Mentoring Of Staff, Industrial Engineering, Monte Carlo Simulation, Mentoring, Presentation Coaching, International Project..., Performance Measurement, Hoshin Kanri, Procurement, Strategy, Supply Chain, Green Belt, Quality Management, Value Stream Mapping, 5S, FMEA
Education
Duke University - The Fuqua School of Business 2011 — 2012
MBA
University of Michigan College of Engineering 2002 — 2003
MSE, Industrial and Operations Engineering
FAMU-FSU College of Engineering 1996 — 2000
BS, Industrial Engineering
BCBSNC March 2013 - Present
Progress Energy December 2010 - March 2013
Progress Energy October 2007 - December 2010
Education
Northeastern University - Graduate School of Business Administration 1993 — 1997
MBA
Xavier University of Louisiana
BS
BCBSNC 2013 - Present
BCBSNC 2011 - 2013
UNC Health Care 2007 - July 2012
Self-Help Credit Union 2005 - 2007
Johns Hopkins School of Medicine 2000 - 2001
PricewaterhouseCoopers May 1997 - November 2000
Skills
Strategy, Managed Care, Healthcare, Finance, Consulting, Healthcare Information..., Healthcare Consulting, Data Analysis, Performance Improvement, Program Management, Health Insurance, EMR, Revenue Cycle, HIPAA, Program Development, Quality Improvement, Strategic Planning, Business Development, Cross-functional Team..., Leadership, Nonprofits, Hospitals, Project Management
Education
Duke University - The Fuqua School of Business 1995 — 1997
MBA, Health Services Management
Franklin & Marshall College
BA, Psychology
Saint Basil Academy
High School Diploma
BB&T June 2015 - Present
Quintiles March 2014 - March 2015
Fujitsu February 2012 - April 2013
BCBSNC May 2010 - February 2012
BCBSNC 2008 - 2010
BCBSNC 2001 - 2008
BCBSNC April 1997 - 2001
UNC Health Care 1995 - 1997
Central Carolina Bank 1982 - 1995
Skills
Information Security, Security, Governance, Information Security..., Disaster Recovery, Business Continuity, Information Technology, Risk Assessment, IT Audit, Business Analysis, Management, Internal Audit, Risk Management, CISA, Process Improvement, COBIT, Privacy Law, HIPAA, SAS70, ISO 27001, Business Continuity..., Healthcare Information..., ITIL v3 Foundations..., Operations Management, Access Control, Education and Awareness..., Information Security..., Cross-functional Team..., Team Management, Access Controls..., IT Compliance, Security Policy..., Oracle Identity..., SSAE 16, iSeries Security, Mainframe Security..., SDLC, Standard Operating...
Education
Oregon State University 2012 — 2016
Bachelor of Science, Human Development and Family Sciences
Durham Technical Community College 1979 — 1982
Associates Degree, Business Computer Programming
Orange County February 2011 - Present
Blue Cross and Blue Shield of North Carolina 2001 - Present
BCBSNC 1984 - 2008
Skills
Insurance
Education
Duke University 1975 — 1977
MEd, Guidance and Counseling
University of Tennessee-Knoxville 1970 — 1974
BA, Psychology
Bearden Highschool
PRA Health Sciences January 2013 - Present
Intervolve March 2010 - January 2013
FileONE 2007 - March 2010
Election Systems & Software 2000 - 2007
CIGNA Healthcare April 1999 - June 2000
BCBSNC August 1997 - April 1999
Magna Systems Inc / Entrinsik April 1997 - August 1997
Management Systems Associates / a4 Health Systems November 1993 - April 1997
United States Air National Guard / Reserves 1983 - 1994
Armored Industries, Inc May 1989 - November 1993
Skills
Quality Assurance, Resource Management, Requirements Analysis, Agile, Process Improvement, Agile Methodologies, Software Quality..., SDLC, Testing, Software Documentation, Software Project..., Scrum, Software Development, SQL, Quality Center, Agile Project Management, Management, Integration, Leadership
Education
North Carolina State University 1993 — 1997
B.S., Business / Management of Information Systems
Community College of the Air Force 1984 — 1987
A.S., INFORMATION SYSTEMS TECHNOLOGY
Northern Westmoreland Area Technical School 1982 — 1984
2 Year Certificate, Computer Programming
BCBSNC January 2004 - Present
Beach House Software, LLC 2008 - April 2014
Picasso Software November 1998 - December 2003
SS&C Technologies May 1994 - October 1998
MicroBilt October 1993 - April 1994
Broadway & Seymour May 1992 - September 1993
Skills
Vendor Management, SDLC, Software Development, IT contract negotiation, Program Management, IT Sourcing, Mobile Applications, Cross-functional Team..., Enterprise Software, Leadership, Management, Mobile Devices, Outsourcing, Start-ups, Strategy
Education
Duke University 1988 — 1992
BA, Computer Science, History
Blue Cross and Blue Shield of North Carolina 2004 - Present
BCBSNC 2004 - Present
Verizon Information Services July 2000 - November 2003
GTE 1998 - 2000
GTE 1996 - 1998
GTE 1992 - 1996
Durham Public Schools 1971 - 1992
Education
Duke University
Master's, English, Education
Vanderbilt University
BA, History, English
Bass, Berry & Sims March 2014 - Present
Smith Anderson September 2013 - February 2014
UNC Health Care June 2013 - August 2013
BCBSNC August 2011 - December 2011
OberKaler May 2011 - July 2011
NC Court of Appeals May 2010 - June 2010
Carolinas Healthcare System February 2008 - June 2009
Skills
Healthcare, Public Health Law, Legal Research, Legal Writing, Medical Ethics, Bioethics
Education
UNC Chapel Hill 2012 — 2013
Masters of Public Health
UNC Chapel Hill 2009 — 2012
Doctor of Law (J.D.)
Davidson College 1998 — 2002
Bachelor's Degree
BCBSNC January 2015 - Present
BCBSNC June 2011 - 2015
BCBSNC June 2009 - June 2011
Highmark May 2008 - May 2009
ProCare Rx October 2007 - May 2008
Heartland IV Care August 2006 - April 2007
Skills
Pharmacy, Clinical Research, Pharmacy Benefit..., Managed Care, Medicare Part D, Disease Management, Medicare, Utilization Management, Healthcare, Medicaid, Pharmaceutical Industry, Hospitals, Health Insurance, Health Policy, Informatics
Education
Duquesne University 2001 — 2006
PharmD, Pharmacy
BCBSNC April 2014 - Present
BCBSNC September 2012 - March 2014
BCBSNC September 2011 - September 2012
BCBSNC February 2006 - September 2011
Raleigh Neurosurgical Clinic September 2000 - January 2006
Skills
Health Insurance, Insurance, Customer Service, Training & Development, Financial Analysis, Lawson, Medicare, Coordination of Benefits, Learning Management..., Medical Coding, Medical Records, Managed Care, Healthcare, Medical Terminology, Employee Training, Program Management, Management, Visio, Employee Benefits, Process Improvement, Team Building, HIPAA, Training, Medicaid, ICD-9, Healthcare Industry, HMO, Healthcare Information..., Claim, Medical Billing, Data Analysis, Health Policy, Analysis, Outlook, Auditing, Healthcare Management, Business Analysis, PPO, Business Requirements, SharePoint, Microsoft Excel, Coaching, Access, ICD-10, EDI, Business Process..., CPT, Strategic Planning, Business Objects, Claims Resolution
Education
Colorado Technical University 2013 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management, Magna Cum Laude
Colorado Technical University 2007 — 2012
BS, Healthcare Services Administration, 3.84
South View Senior High School
BCBSNC April 2013 - Present
Highmark December 2011 - April 2013
Coventry Health Care June 2008 - December 2011
ECSM Utility Contractors July 2007 - June 2008
Skills
Economics, Actuarial, Access, Excel, Word, programming, Health Insurance, VBA, SQL, SAS, Predictive Modeling, Ratemaking, Visual Basic, Microsoft Office, Stochastic Modeling, Databases, SAS programming, Java, Mathematical Analysis, Actuarial Science
Education
Dickinson College 2003 — 2007
B.S., Mathematics, Computer Science
Friends School of Baltimore 2001 — 2003
APC
Bowling Orthopaedics December 2013 - Present
College of Wilmington July 2013 - December 2013
BCBSNC July 2009 - April 2013
BCBSNC 2000 - July 2009
New Hanover Regional Medical Center 1998 - 2000
Skills
Insurance, Health Insurance, Managed Care, HIPAA, Medicaid, Healthcare Industry, EDI, Healthcare Management, Healthcare, Healthcare Information..., Medicare, Team Building, Healthcare Consulting, Medical Coding, Analytics, Compliance, EMR, Microsoft Excel, Microsoft Office, Consulting, E-Learning, Customer Service, College Teaching
Education
Pondville Hospital School of Nursing 1980 — 1981
LPN, nursing
Durham Technical Community College
Business Administration and Management, General
BCBSNC September 2014 - Present
Liberty Tax Service 2010 - Present
ROYAL Creations July 2009 - Present
Aflac May 2012 - August 2014
Teen Coordinator 2006 - 2010
Skills
Event Planning, Social Media, Couples Counseling, Customer Service, Microsoft Office, Public Speaking, Leadership, Strategic Planning, Microsoft Excel, Team Building, Budgets
Education
Winston-Salem State University 2012 — 2015
Bachelor’s Degree, Counseling Psychology
Guilford Technical Community College 2009 — 2011
Associate's Degree, Pre-Nursing Studies
Durham Technical Community College
Certificate of Phlebotomy
Durham Technical Community College 2000 — 2002
phlebotomy, Early Childhood Education and Teaching
Durham High School 1990 — 1994
High School, Academic Diploma
BCBSNC September 2013 - Present
My Credit My Future Associates, LLC November 2008 - Present
BCBSNC January 2005 - Present
BCBSNC January 2005 - September 2013
Professional Recovery Consultants, Inc July 2004 - January 2005
Sutherland Group February 2003 - February 2004
Parenthood August 1999 - August 2001
Key Bank National October 1997 - February 1999
Skills
Data Entry, Call Centers, Accounts Receivable, Accounts Payable, Customer Service, Analysis, Insurance, Medical Terminology, Research, Health Insurance, Claim, Customer Satisfaction, Process Improvement, Software Documentation, Employee Benefits, Time Management, Access, Accounting, Microsoft Excel, Microsoft Office, Data Analysis, PowerPoint
Education
Durham Technical Community College 2005 — 2007
Certificate, Medical Insurance Coding Specialist/Coder
Suny Brockport Education Opportunity Center 1996 — 1998
Certificate, Business Administration and Management, General
Marshall High School 1991 — 1995
Academic, English
American Red Cross November 2014 - March 2015
CenterEdge Software January 2014 - September 2014
TechExcel May 2010 - December 2013
Technekes, LLC February 2010 - May 2010
AIMS group August 2009 - February 2010
Webassign/ Advanced Instructional Systems January 2008 - August 2008
Center for Human Science August 2007 - January 2008
R. H. Donnely January 2007 - August 2007
BCBSNC July 2006 - December 2006
Piedmont Craftsmen May 2004 - August 2004
Skills
Technical Writing, Technical Support, Customer Service, Customer Satisfaction, TCP/IP, Remote Desktop, Desktop Computers, Desktop Publishing, Laptops, Help Desk Support, Online Help, Online Marketing, Video Production, Video Editing, Audio Engineering, Audio Editing, Audio Conferencing, Content Writing, Content Management, Copywriting, Copy Editing, Marketing Copy, Data Analysis, User Experience, Service Desk, Office Administration, WordPress, Photoshop, Microsoft Office, Project Management, Social Media Marketing, Social Media
Education
UNC Chapel Hill 2004 — 2006
Bachelor of Arts (B.A.), English Language and Literature
Cornell College 2002 — 2004
Bachelor of Arts (BA), English Language and Literature, General
Kiernan Conn Associates LLC February 2010 - Present
BCBSNC 2014 - 2014
BCBSNC 2014 - 2014
BCBSNC 2014 - 2014
BCBSNC 2014 - 2014
Aetna Health Plans 2007 - 2010
Deloitte Consulting 1995 - 2009
Education
Darden Graduate School of Business Administration 1998 — 2000
MBA, General Management
Dartmouth College 1991 — 1995
BA, Chemistry, Psychology, Anthropology
BCBSNC January 2015 - Present
Sparrow Health System June 2014 - December 2014
Washington Adventist University June 2012 - December 2014
Buchanan and Edwards October 2012 - May 2014
Adventist Behavioral Health October 2011 - September 2012
Adventist Health February 2009 - July 2010
National Childrens Center January 2006 - March 2008
Potmac Ridge Behavioral Health 2000 - 2005
Skills
Nursing, Healthcare Management, Healthcare, Healthcare Information..., Hospitals, EMR, EHR, Clinical Research, Analysis, SharePoint, Cerner, Visio, ITIL v3 Foundations..., Agile Methodologies, Business Requirements, Training Leadership, Professional Mentoring, Leadership, Inpatient, Process Improvement, Software Documentation, Healthcare Industry, Health Education, Access, Training, Program Management, Management
Education
Columbia Union College 2009 — 2010
MSN-BL, Nursing
Columbia Union College 2002 — 2004
MBA, Business
Columbia Union College 1997 — 1999
B.S., Health Care Administration
Oakwood College 1993 — 1996
Associates, Nursing
Blue Cross Blue Shield of NC September 2005 - Present
BCBSNC 2005 - Present
Skills
Appeals, Medicare, Health Policy, Strategic Planning, Insurance, Utilization Management, Disease Management, Healthcare Management, Medicine, Management, Managed Care, Process Improvement, Medicaid, Public Speaking, Healthcare, Health Insurance, Team Building, Hospitals, Healthcare Information..., Healthcare Consulting, Healthcare Industry
Education
Duke University School of Medicine 1971 — 1975
Doctor of Medicine (MD)
Pomona College 1967 — 1971
Bachelor's degree, Biology, Zoology, Summa Cum Laude
BCBSNC July 2010 - Present
BCBSNC May 2007 - June 2010
BCBSNC April 2005 - May 2007
Keane, Inc 2001 - 2005
Cayuga Medical Center at Ithaca 1999 - 2001
Cayuga Medical Center at Ithaca 1997 - 1999
Cayuga Medical Center at Ithaca 1993 - 1997
Skills
Process Improvement, Project Management, Strategic Planning, Financial Analysis, Leadership, Management, Healthcare, HIPAA, ICD-10, Healthcare Information..., Project Planning, Healthcare Industry
Education
Cornell University 1989 — 1991
Master's Degree, Health Administration
SUNY Cortland 1982 — 1986
Bachelor's Degree, Education
NA January 2009 - Present
BCBSNC July 1985 - July 1996
Centers for Disease Control and Prevention July 1982 - June 1985
Education
Columbia University School of Nursing 1969 — 1971
BS, Nursing
University of Massachusetts, Amherst 1962 — 1966
BA, Speech
Telepathic Graphics, Inc August 2014 - Present
TCG Graphics January 2010 - February 2012
Cary Printing December 2003 - January 2009
Litho Industries November 2000 - November 2003
BCBSNC January 1974 - July 1999
Skills
Digital Printing, Direct Mail, Account Management, Advertising, Bulk Mailing, Operations Management, UPS Shipping, Graphic Design, Microsoft Office, InDesign, New Business Development, Adobe Creative Suite, Microsoft Word, Microsoft Excel, Strategic Planning, Project Management, Brochures, Distribution Manager, Warehousing, Shipping, International Shipping, Fulfilment, Variable Data Printing, BCC Software, Satori, Direct Mail Campaigns, Mail Sorting, Print Management
Education
Durham Technical Community College 2000 — 2005
Bachelor of Business Administration (BBA), Accounting and Business/Management
BCBSNC January 2000 - Present
Blue Cross Blue Shield of North Carolina October 2000 - June 2010
Skills
Insurance, Customer Service, Health Insurance, Claim, Workers Compensation, Property & Casualty..., Financial Analysis, Risk Management, Claims Management, Process Improvement, Analysis, Financial Modeling, Access, Claim Investigation, Financial Risk
Education
North Carolina Wesleyan College 2011 — 2013
Bachelor's degree, Business Management, Upon Request
Durham Technical Community College 2009 — 2011
Associate's degree, Business Administration and Management, General
Yorel Integrated Solutions October 2011 - Present
rmsource, Inc. December 2009 - October 2011
BCBSNC October 2008 - November 2009
Peterbilt of Dunn November 2003 - October 2008
Skills
VMware ESX, Servers, Storage, NetApp, Storage Area Networks, VMware Infrastructure, Microsoft Exchange, Data Center, Disaster Recovery, Windows Server, Cloud Computing, Microsoft SQL Server, Microsoft Server..., Microsoft Server Support, Mac OS, Network Administration, Lync Server 2010
Education
Inovatech 2006 — 2007
Community College of the Air Force 2001 — 2003
Associate's degree, Computer Technology/Computer Systems Technology
BCBSNC November 2014 - Present
BCBSNC January 2012 - November 2014
BCBSNC December 2009 - January 2012
Skills
Health Insurance, Insurance, Medicare, HIPAA, Managed Care, Visio, Medicaid, Software Documentation, Health Policy
Education
Durham Technical Community College 2009 — 2012
Associate of Arts (A.A.)
BCBSNC March 2013 - Present
Healthways May 2011 - Present
Maxim Healthcare Services October 2008 - May 2011
Durham Regional Hospital June 2004 - August 2008
Skills
Diabetes, ICU, Disease Management, Nursing
Education
Durham Technical Community College 1992 — 1993
Associates Degree, Registered Nursing/Registered Nurse
Durham Technical Community College 1985 — 1986
Diploma, Licensed Practical/Vocational Nurse Training
BCBSNC February 2013 - Present
BCBSNC November 2011 - January 2013
Sterling Healthcare Services, LLC October 2008 - October 2011
Elico Healthcare Services Ltd October 1999 - September 2008
Skills
Requirements Analysis, Process Improvement, Business Intelligence, Business Analysis, Vendor Management, SOA, Business Process..., Project Management, Business Process, HIPAA, Requirements Gathering, Training, SDLC, Business Requirements, Agile Methodologies, Software Documentation
Education
Duke University School of Medicine 2015 — 2016
Master of Management in Clinical Informatics
Osmania University 1997 — 2000
Bachelor of Commerce, Finance, Computers
BCBSNC May 2014 - December 2014
North Carolina State University October 2012 - November 2012
VITA (Volunteer Income Tax Assistance) February 2012 - February 2012
North Carolina State University 2010 - 2010
Palace International Restaurant October 2008 - November 2009
Dress for Success September 2008 - August 2009
Kenya Fair Traders November 2006 - August 2007
Skills
Microsoft Office, Research, Public Speaking, Customer Service, Windows, ACL Software, Peachtree, SAP ECC 6.0 transaction..., QuickBooks, Process Improvement, Project Management, PowerPoint, Management, Accounting, Microsoft Excel
Education
North Carolina State University 2010 — 2012
Bachelor's degree, Accounting
Durham Technical Community College 2007 — 2009
Associate of Arts (AA), University Transfer Program
BCBSNC September 2005 - Present
Skills
Public Speaking, Employee Benefits, Insurance, Business Strategy, Management Consulting, Health Insurance, Healthcare, Customer Service, Coaching, Strategic Planning, Team Building, Event Planning, Managed Care, Social Media, Nonprofits, Process Improvement, Change Management, Leadership, Public Health, Healthcare Management, Hospitals, Community Outreach, Marketing Strategy
Education
Duke University School of Medicine 1971 — 1975
Doctor of Medicine (MD)
Pomona College 1967 — 1971
Bachelor of Arts (B.A.), Biology; Philosophy, Summa Cum Laude
Coventry Health Care, an Aetna Company November 2013 - Present
Coventry Health Care September 1995 - November 2013
Doctors Health Plan September 1995 - June 1996
BCBSNC August 1987 - August 1995
Skills
Insurance, Process Improvement, Call Centers, Team Building, Customer Service, Operations Management, Leadership, Management, Vendor Management, Strategic Planning, HIPAA, Quality Auditing, SystemsTesting, Microsoft Excel, Microsoft Access, Microsoft Word, GEO Access, Claims Processing, Provider Enrollment, Provider Networks, Medical Terminology, Coordination of Benefits, Claims Review, Claims Auditing, User Acceptance Testing, Managed Care, Claims Handling, Provider Relations, Team Leadership, Underwriting, Supervisory Skills, Testing, Customer Experience, Healthcare Information..., Claims Resolution, Healthcare Industry, Medicare, Medicaid, Claim, HMO, Health Policy, Credentialing, Medical Coding, Health Insurance, Network Development, CPT, Medical Billing, Training
Education
Center for Insurance Education and Professional Devolopement 2011 — 2011
Professional Health Insurance Advanced Studies
Durham Technical Community College 2010 — 2011
Health Services/Allied Health/Health Sciences, General, Pass
BCBSNC May 2010 - Present
Durham Regional Hospital May 2003 - November 2009
Education
Durham Technical Community College 2010 — 2013
Healthcare Technology
BCBSNC November 1999 - Present
Skills
Insurance, Medicare, Employee Benefits, Claim, General Insurance, Business Analysis, SDLC, HIPAA, Health Savings Accounts, Term Life Insurance, Commercial Insurance
Education
Hilliside High 1994 — 1996
Durham Technical Community College
Humana April 2014 - Present
Humana June 2013 - March 2014
BCBSNC August 2007 - May 2013
HARVEST LIFE CHANGERS CHURCH, INTERNATIONAL October 2003 - May 2007
KEI Pearson March 2003 - October 2003
The Mitre Corporation March 2000 - March 2003
THE MITRE CORPORATION February 1998 - March 2000
Skills
MS Office Suite, Lotus Notes, Access, Meeting Maker, Meeting Planning, Travel Planning, Team Leadership, Listening Skills, Financial Analysis, Program Coordination, Event Planning, Problem Solving, Interpersonal skills, PeopleSoft, People Skills, Accounts Receivable, Accounts Payable, Key Account Management, Administration, Microsoft Office, Office Management, Office Equipment, Purchasing, Teacher Training, Teamwork, COBRA Administration, Database Administration, Data Entry, Reconciliation, Meal Planning, Executive Support, Flyer Design, Volunteer Coordination, Expense Reimbursement, Customer Service, Scheduling, Supervisory Skills, Research, Government, Conflict Resolution, Outlook, Excel, Word, PowerPoint, Documentation, Administrative Support, Team Building, Analysis, Visio, Billing
Education
Colorado Technical University 2010 — 2012
Bachelors, Human Resource Management, 3.75
Colorado Technical University-Online 2009 — 2010
Associates Degree, March 2010, Business Administration, 3.76
BCBSNC November 2013 - Present
US Airways July 2013 - Present
Davidson Community College April 2012 - September 2012
American Express February 1986 - July 2011
Skills
Credit Cards, Process Improvement, Vendor Management, Risk Management, Call Center, Customer Experience, Customer Service, Health Insurance, Medicare Advantage
Education
Davidson County Community College 2012 — 2012
Career Readiness Certificate
BCBSNC January 2001 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
Duke University 1976 — 1978
Master of Education (MEd)
University of Tennessee-Knoxville 1970 — 1974
Bachelor of Arts (B.A.)
BCBSNC June 2013 - Present
BCBSNC November 1979 - July 2013
Education
Durham Technical Community College 1976 — 1978
Pharmacy Technician, Pharmacy Technician/Assistant, B+
Blue Cross Blue Shield of North Carolina September 2007 - Present
BCBSNC September 2007 - July 2011
Skills
Health Insurance, Medicare, Case Management, Medicaid, Insurance, Managed Care, HIPAA, Healthcare, Provider Relations, Data Entry, Employee Benefits, Claim, Customer Service, Disease Management, Disability Insurance, Community Outreach, Access, Nonprofits, Workers Compensation, Medical Terminology
Education
Colorado Technical University-Online 2012 — 2016
Bachelor of Business Administration (BBA), Accounting and Finance
BCBSNC September 2012 - Present
BCBS NC September 2011 - September 2012
BCBS NC August 2008 - September 2011
Anthem Blue Cross and Blue Shield of Virginia November 2005 - August 2008
Cigna HealthCare March 2004 - November 2005
The King’s Fund, London, UK January 2004 - November 2004
Mid-Atlantic Women's Care, PLLC 1996 - December 2003
Virginia Beach Obstetrics and Gynecology, a Division of Mid-Atlantic Women’s Care, PLLC September 1991 - December 2003
Skills
Quality Improvement, Program Development, Utilization Management, Medicine, Healthcare, Policy, Health Insurance, Physicians, Healthcare Consulting, Management, Medicare, Medical Billing, Medical Coding, Women's Health
Education
Duke University School of Medicine
Doctor of Medicine (MD), Medicine
UNC School of Public Health
Master of Healthcare Administration (MHA)
Blue Cross and Blue Shield of North Carolina September 2009 - Present
BCBSNC June 2005 - September 2009
BCBSNC September 2002 - June 2005
Education
Orange High School 1992 — 1995
Diploma
Durham Technical Community College
BCBSNC July 2011 - Present
Partners National Health Plan 1991 - 1994
Forsyth Medical Center 1989 - 1991
Duke University Medical Center 1987 - 1989
Duke University Medical Center 1985 - 1987
Skills
Business Process..., Change Management, Risk Management, Business Analysis, Management Consulting, SDLC, Requirements Analysis, Business Process, Quality Management, Program Management, Nursing, Process Improvement, Quality Improvement, Healthcare, Leadership, ICU, PMP, PMO, Software Documentation
Education
D'Youville College 1981 — 1985
Bachelor of Science in Nursing, Nursing
Kenmore West Senior High School
Wells Fargo Advisors February 2014 - Present
Fidelity Investments October 2010 - May 2013
BCBSNC September 2007 - October 2010
Club Waterloo, Nassau, Bahamas June 1999 - August 2007
Skills
People Skills, Communicaitons, Computers, Problem Solving, Investments, Meeting objectives, Time Management, Communication Skills..., Insurance, Management, Team Building, Process Improvement
Education
North Carolina Wesleyan College 2010 — 2015
Business Administration and Management, General
Durham Technical Community College 2009 — 2010
Business Administration and Management, General
BCBSNC
Skills
Microsoft Excel, Sales, Customer Service, Process Improvement, Data Analysis, Microsoft Office, PowerPoint, Business Analysis, Outlook, Strategic Planning, Leadership, Software Documentation, Microsoft Word, Project Management, Team Building, Claim
Education
North Carolina Wesleyan College 2001 — 2005
Bachelor of Science (B.S.), Computer and Information Systems Security/Information Assurance
Durham Technical Community College 1995 — 1999
Associate of Arts and Sciences (A.A.S.), Information Systems Technology
Duke University Health System May 2008 - Present
Duke University Health System 2008 - Present
BCBSNC September 2004 - May 2008
Skills
Customer Service, BLS, EMR, Healthcare, Critical Care, Epic Systems, Healthcare Management, ACLS, Healthcare Information..., Medical Terminology, HIPAA, Cpr Certified, Pediatrics, SAP, Medical Records, CPOE, Patient Safety, ICU
Education
DeVry University-Illinois 2012 — 2014
BCBSNC May 2014 - January 2015
Xerox 2013 - 2014
Durham Technical Community College January 2013 - December 2013
Skills
Administrative..., Customer Service, HIPAA
Education
Durham Technical Community College 2012 — 2015
Health Information/Medical Records Technology/Technician