BCBSNC Company
Industry: Insurance company
DescriptionHeadquarters: Durham, North Carolina, United States Founded: 1933 Executives: Patrick Conway (CEO, President, Md), Subsidiaries: ACS Benefit Services, Inc, Noblehealth Inc,
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BCBSNC Employees
BCBSNC Onsite CoordinatorBCBSNCOnsite CoordinatorBCBSNCOctober 2005 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Leadership, Training, Analysis, Business Analysis, Communication, Customer Service, Data Analysis, Outlook, Process Improvement, Team Building, Healthcare
Education
Hudson Valley Community College
Liberal Arts and Sciences, General Studies and Humanities
The Home Depot May 2012 - Present
Wipro BPO January 2011 - May 2012
Wipro BPO February 2010 - January 2011
BCBSNC October 2007 - November 2009
BCBSNC March 2006 - October 2007
Skills
Human Resources, Workforce Planning, Succession Planning, Leadership, Personnel Management, Performance Management, Call Centers, Employee Relations, Onboarding, Employee Engagement, Management, Employee Training, Customer Service, Recruiting, Employee Benefits, Training, Policy
Education
ITT Technical Institute-Duluth 2012 — 2014
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Forest Hills High 2001 — 2005
High School Diploma, Computer Technology/Computer Systems Technology, 12
BCBSNC April 2007 - Present
BCBSNC March 2003 - April 2007
Skills
Customer Service, Microsoft Excel, Insurance, Management, Outlook, Training, Process Improvement, Sales, Team Building, Project Management, Health Insurance, Access, HIPAA, Analysis, Healthcare, Customer Satisfaction
Education
University of Mount Olive 2010 — 2011
Kingsborough Community College 1990 — 1992
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
Halliburton December 2012 - Present
Citi July 2012 - November 2012
Altria July 2011 - June 2012
Owens & Minor January 2011 - July 2011
Dex One May 2009 - October 2010
State of North Carolina 2010 - 2010
BCBSNC 2008 - 2009
MasterCard October 2007 - April 2008
BCBSNC June 2007 - September 2007
Blue Cross Blue Shield of Michigan 2006 - 2007
Skills
Data Warehousing, Architecture, Predictive Analytics, Business Intelligence, Business Objects, Cognos, Crystal Reports, Data Modeling, Dimensional Modeling, ETL, Requirements Analysis, Gap Analysis, Dashboard Design, Web Intelligence, Teradata, Business Objects Data..., Informatica, Project Management, Dashboarding, System Administration, Dashboard, Data Warehouse..., Databases, Data Migration, DB2, Microsoft SQL Server, SDLC, Performance Tuning, Oracle, Business Intelligence..., OLAP, SSRS, SAP BW, Business Analysis, SAP BI
Education
Illinois Institute of Technology
Master of Science (M.S.), Electrical and Computer Engineering
Osmania University
Bachelor of Engineering (B.E.), Electronics and Communications Engineering
BCBSNC March 2010 - Present
Skills
SOA, EAI, Web Services, SDLC, Integration, JCAPS, WebSphere Message Broker, Java Enterprise Edition, Java, Testing, XML, EDI, Business Process, Websphere, Enterprise Architecture, HL7, Middleware, SeeBeyond, Unix, EDIFACT, SOAP, PL/SQL, Solution Architecture, Sun Certified Java..., Quality Center, TIBCO, WebLogic, Message Broker, Fusion, Ab Initio, HP Quality Center, WebSphere
Education
Jawaharlal Nehru Technological University 1998 — 2002
CSE
St. Paul's E/M High School, Hanumakonda 1988 — 1998
SSC
Wake Forest Baptist Health August 2014 - Present
Blue Cross Blue Shield of North Carolina August 2008 - August 2014
Blue Cross Blue Shield of North Carolina September 2009 - December 2011
BCBSNC August 2008 - August 2009
Pinellas County Sheriff's Office May 2007 - August 2008
Pinellas County Sheriff’s Office May 2007 - August 2008
Gibbs Law Firm October 2006 - March 2007
Skills
Software Documentation, Payroll, Customer Service, Research, Editing, Legal Writing, Legal Research, Access, Data Entry, Outlook, Visio, Administrative..., Insurance, Training, Microsoft Excel, Microsoft Office, PowerPoint
Education
Liberty University 2009 — 2013
Masters of Business, Human Resources
Pensacola Christian College 2001 — 2005
Bachelor of Science, Business Administration
BCBSNC October 2014 - Present
Thermo Fisher Scientific April 2014 - October 2014
Fidelity Investments October 2013 - March 2014
Cisco April 2013 - August 2013
The Stone Resource January 2012 - March 2013
Counter Intelligence August 2010 - June 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, PowerPoint, Project Management, Estimating, Sales Management, Salesforce.com, Direct Sales, Outside Sales, Critical Thinking, Strategic Planning, Marketing Strategy, Thinking Outside The Box, Customer Service, Operations Management, Project Accounting, Human Resources, Benefits Administration, Spreadsheets, Billing Systems, Telecommunications, Accounting, Project Coordination, Account Management, Leadership, Management, Pricing, Sales, Team Building
Education
High Point University 2006 — 2010
Bachelor of Science (B.Sc.), Business, Management, Marketing, and Related Support Services & Minor in Sales
BCBSNC July 2013 - October 2014
WellPoint November 2009 - September 2011
Skills
Claim, Insurance, Claim Investigation, Claims Handling, Health Insurance, Claims Resolution, Cash Handling Experience, Acting, Microsoft Excel, HIPAA, Healthcare, Java, Microsoft Office, Microsoft Word, Social Media, Mac, Outlook, PowerPoint, Typing, Pricing, Pediatric Dentistry, Medicaid, Macess, EHR, EMR, Customer Service, BBP, HIV Prevention, Infectious Control
Education
Keiser University-Ft Lauderdale 2014 — 2015
Associate of Science (A.S.), Medical/Clinical Assistant
Washingtonville High School 2001 — 2005
High School Diploma (Regents), General Studies
Costco Wholesale July 2014 - Present
BELK 2015 - 2015
BCBSNC February 2014 - August 2014
Dex Media January 2013 - February 2014
Rent-A-Center July 2012 - December 2012
Citi 2010 - 2012
Skills
Data Warehousing, Oracle, Microsoft SQL Server, Solaris, Unix Shell Scripting, Unix, SDLC, SQL, PL/SQL, Performance Tuning, Databases, Oracle RAC, SQL Tuning, High Availability, RMAN, Shell Scripting
Education
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor's degree, Computer Science, A
BCBSNC October 2005 - Present
Skills
Health Insurance, Insurance, Medicare, Claim, Employee Benefits, SDLC, Business Analysis, Process Improvement, General Insurance, Disability Insurance, HIPAA, Managed Care, Life Coaching, Counseling Psychology, Business Strategy, Business Planning, Project Management
Education
University of Phoenix 2008 — 2010
Master of Science (M.S.), Psychology
Pfeiffer University 2006 — 2008
Master of Business Administration (M.B.A.), Business Administration and Management, General
Johnson C. Smith University - JCSU 1995 — 1999
Bachelor of Arts, Psychology
BCBSNC 2004 - Present
Merchant Services ∙ Winston Salem, NC 2002 - 2004
Chrysler Financial Corporation ∙ Columbia, MD 1993 - 1999
Skills
Public Speaking, Customer Service, Event Planning, Writing, Microsoft Office, Customer Relations, Insurance, Team Building, Strategic Planning, Coaching, Public Relations, Fundraising, Social Media, Problem Solving, Event Management, Training, Microsoft Excel, Marketing Communications, Social Media Marketing, Leadership, Outlook, Community Outreach, Social Networking, Nonprofits, Health Insurance, Team Leadership, Marketing, Leadership Development, Management, PowerPoint, Marketing Strategy, Access
Education
High Point University 2008 — 2012
Bachelor's degree, MARKETING
Quintiles August 2014 - Present
BOGIER Clinical & IT Solutions, Inc. January 2011 - August 2014
BCBSNC 1998 - 2000
University of Arizona Medical Center 1985 - 1997
Skills
Software Documentation, Project Management, Business Process..., Business Analysis, Management, Program Management, Requirements Analysis, Software Development, Software Implementation, Training, Recruiting, Microsoft Office, Business Process Mapping, Resource Management, Mentoring, Value Propositions, Validation Plans, IT Project Lifecycle, Software Development..., Data Management, MS Project, SDLC
Education
Indiana University of Pennsylvania
BS, MIS and Accounting
HCL Technologies April 2015 - Present
Salix Pharmaceuticals January 2015 - Present
BCBSNC September 2013 - Present
Veritude March 2013 - September 2013
Red Hat 2012 - 2013
SAS Institute November 2010 - January 2012
Duke Law School October 2008 - November 2010
McCar Homes 2005 - 2007
Skills
Social Media, Web Development, Web Marketing, Mergers & Acquisitions, Agile Project Management, Program Management, Agile Methodologies, SEO, Scrum, Web Analytics, Project Management, SDLC, Cross-functional Team...
Education
North Carolina State University 1999 — 2001
MS, Technical Communication
Johnson C. Smith University - JCSU 1991 — 1995
BA, English, Business
NJ Courts April 2014 - Present
Logic Gate Technologies October 2011 - Present
Bank of America May 2012 - April 2014
GalaxE Solutions October 2011 - June 2012
BCBSNC August 2011 - October 2011
Agora Group Inc. November 2010 - October 2011
Alere, Inc. April 2011 - August 2011
Blue Cross Blue Shield of Tennessee November 2010 - April 2011
Medco May 2010 - November 2010
Agora Group Inc. March 2008 - November 2010
Skills
Pega PRPC, PeopleSoft, Lotus Domino, Requirements Analysis, Application Development, Business Process, SOA, J2EE, Java Enterprise Edition, Software Development, Business Process Design, Pegasystems PRPC, Enterprise Architecture, Business Process..., Enterprise Software, WebSphere Application..., Agile Methodologies, Business Analysis, SDLC, Integration, Software Project..., Consulting, Oracle, SQL
Education
Koneru Lakshmaiah College of Engineering 2000 — 2004
Bachelor Of Technology, Information Technology
RCP Gurukulam 1993 — 1998
Secondary School Certificate, Secondary School Certificate
BlueCross BlueShield of North Carolina November 2013 - Present
BCBSNC April 2012 - October 2013
Blue Cross & Blue Shield Of North Carolina 2009 - April 2012
BCBSNC July 2004 - May 2009
Gateway Health System May 2003 - May 2004
Coventry Health Care 1999 - 2003
Skills
Data Warehousing, Requirements Analysis, SDLC, Business Analysis, Data Analysis, Agile Methodologies, Scrum, Requirements Gathering, Management, Waterfall, Leadership, Visio, Business Process, Business Requirements, Process Improvement, Vendor Management, Business Process..., Software Documentation, Program Management, Health Insurance, SharePoint
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
Masters of Information Systems, Information Systems
Robert Morris University 2001 — 2003
Bachelors of Information Systems, Information Systems
BCBSNC June 2014 - Present
Beglamorous with Sherika March 2013 - Present
BCBSNC January 2011 - Present
BCBSNC June 2008 - January 2011
Homeplace of Durham Assisted Living February 2004 - February 2007
Skills
Medicare, CNAS, Small Business, Wellness, Coaching, Training, Healthcare, Claims Resolution, Business, Claims Management, HIPAA, Strategic Planning, Employee Wellness, Claims Handling, Invoicing, Leadership Development, Customer Service, Data Entry, Medical Billing, Benefits Administration, Accounts Receivable, Customer Satisfaction, Employee Training, Customer Retention, Executive Management, Wellness Coaching, Employee Benefits, Employee Wellness..., Health Insurance, Network Marketing, Supplements, Home Based Business, Health Promotion, Personal Development, Time Management, Hiring, Office Management, Telephone Skills, Claim, Analysis, Interviews, Process Improvement, Payroll, Administrative..., Policy, Data Analysis, Leadership, Management, Team Building, Microsoft Office
Education
ITT Technical Institute-Indianapolis 2015 — 2017
Bachelor's degree, Business Management
ITT Technical Institute-Indianapolis 2011 — 2013
Associate's degree, Business Management
Georgia Legal Services Program June 2015 - Present
NRG June 2013 - November 2014
BCBSNC June 1998 - March 2013
IBM June 1993 - June 1998
Cushman & Wakefield 1988 - 1990
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Account Reconciliation, PowerPoint, Analysis, Vendor Management, Accounts Payable, Administrative..., Invoicing, Outlook, Data Entry, Customer Service
Education
Kingsborough Community College
Administrative Assistant and Secretarial Science, General
UNC-Chapel Hill April 2010 - Present
BCBSNC June 2006 - April 2010
UNC-Chapel Hill 2002 - 2006
Performance Bicycle, Inc. November 1991 - April 2002
Skills
Licensed CPA, North..., Inventory Management, Excel, Word, Problem Solving, Process Improvement, Financial Analysis, Budgeting, Compliance, Microsoft Office, Auditing, Accounting, Business Analysis, Risk Management, Business Process..., Risk Assessment, Financial Reporting, Data Analysis, Analysis, Product Management, Internal Audit, Risk, Internal Controls, Outlook, Audit, Budgets, Merchandising, Sales, Forecasting, Financial Accounting, Access, Marketing, Leadership, Training, Sarbanes-Oxley Act, PeopleSoft, Account Reconciliation, Variance Analysis, Strategic Financial..., Managerial Finance, PowerPoint, Microsoft Excel, Microsoft Word, Financial Risk
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2004 — 2006
MAC, Accounting
Indiana University Bloomington 1981 — 1986
BSBA, Management & Organizations
BCBSNC September 2014 - Present
BCBSNC July 2014 - September 2014
University of South Carolina May 2013 - May 2014
Ingersoll Rand - Trane August 2013 - December 2013
Infosys 2009 - December 2012
Skills
Supply Chain, Process Improvement, Requirements Analysis, Project Management, Business Analysis, Six Sigma, Integration, COBOL, Leadership, Software Development, New Business Development, Mainframe, Visio, Management, Rallydev, Agile Methodologies, Analysis, Supply Chain Management, Training
Education
University of South Carolina - The Moore School of Business 2013 — 2014
Master of Business Administration (MBA), Global Supply Chain and Operations Management, 3.7
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.)
BCBSNC October 2014 - Present
Blue Cross and Blue Shield of Minnesota October 2013 - October 2014
ING December 2012 - September 2013
Blue Cross & Blue Shield of North Carolina September 2011 - December 2012
Blue Cross & Blue Shield of North Carolina June 2007 - September 2011
Wellmark Blue Cross & Blue Shield January 2007 - June 2007
Wellmark Blue Cross & Blue Shield January 2005 - January 2007
Wellmark Blue Cross & Blue Shield August 2002 - January 2005
Skills
Health Insurance, Employee Benefits, Disability Insurance, Business Development, Insurance, Sales Management, Operations Management, Vendor Management, Strategic Planning, Healthcare, Managed Care, Leadership, Customer Retention, Cross-functional Team..., Claim, Customer Service, Sales Operations, Marketing Strategy, Sales, Marketing, Business Strategy, Enterprise Software
Education
Pfeiffer University 2010 — 2012
MBA, Business
Iowa State University 1998 — 2002
Bachelor of Science, Resource Management & Financial Counseling
BCBSNC March 2013 - Present
Time Warner Cable June 2005 - March 2013
Education
Katherine Gibbs School 2002 — 2003
Associate's degree, Marketing
American Red Cross August 2013 - Present
Credit Suisse September 2012 - February 2013
Credit Suisse September 2011 - November 2011
Credit Suisse April 2011 - July 2011
TELEFLEX MEDICAL, INC. (Contractor) November 2010 - February 2011
RTI International October 2009 - January 2010
Quintiles September 2008 - February 2009
Genworth Financial December 2007 - April 2008
Progress Energy January 2006 - October 2007
BCBSNC September 2004 - July 2005
Skills
Financial Analysis, Business Analysis, Budget Analysis, Pricing Analysis, Financial Reporting, General Ledger, Account Reconciliation, Training & Development, Data Analysis, Oracle, PeopleSoft, Lawson, Peachtree, Business Objects, Cognos, DTC, MS Office Suite, Pivot Tables, Excel, Word, PowerPoint, Access, Outlook, Vlookup, Banking, Medical Devices, Research, Pharmaceuticals, Insurance, Health Insurance, Utility, Outsourcing, Call Center, Investment Banking, Journal Entries, Problem Solving, Teamwork, Highly Adaptable, People-oriented, Attention To Detail, Strong Business Acumen, Fixed Assets, Month End Close, Year End Close, Variance Analysis, Forecasting, Headcount, KPI, FX, Recommendations
Education
Kentucky State University 1985 — 1988
BS, Business Administration
BB&T December 2013 - Present
BCBSNC October 2012 - November 2013
BlueCross BlueShield of North Carolina July 2008 - September 2012
BlueCross BlueShield of North Carolina April 2005 - July 2008
Keystone Mercy Health Plan February 2004 - March 2005
Keystone Mercy Health Plan November 2002 - January 2004
Siemens Medical Solutions Health Services April 2002 - October 2002
Siemens Medical Solutions Health Services April 2001 - March 2002
Siemens Medical Solutions Health Services June 2000 - March 2001
United States Army Reserves 1995 - 2000
Skills
SOA, Enterprise Architecture, Solution Architecture, Integration, Healthcare, Project Management, Management, Presenter, Master Data Management, Application Architecture, Staff Development, Vendor Management, Architecture, HIPAA, Software Development, SDLC, Business Analysis, Disaster Recovery
Education
King's College 1995 — 2000
Bachelor's of Science, Computers and Information Systems
Blue Cross and Blue Shield of North Carolina 2011 - Present
Rose Jewelry May 2010 - Present
BCBSNC 2011 - 2013
BCBSNC 2011 - 2013
DHL Global Mail 1956 - 2010
Wake Forest University Baptist Medical Center 1988 - 2003
Skills
Event Planning, Strategic Planning, Management, Customer Service, Healthcare Information..., Healthcare, Public Speaking, Hospitals, Training, Team Building, Healthcare Management, Leadership Development, Microsoft Office, Recruiting, Fundraising, Research, Human Resources, Leadership, Social Media, Event Management, Change Management, Nonprofits, Budgets, Program Management
Education
University of Phoenix 2001 — 2003
MBA, Business Adminstration
High Point University 1998 — 2001
BA, Business Administration
BCBSNC September 2012 - Present
BCBSNC February 2010 - September 2012
Blue Cross Blue Shield of North Carolina January 2007 - February 2010
Blue Cross Blue Shield of North Carolina May 2005 - 2007
Blue Cross Blue Shield of North Carolina January 2000 - January 2004
Blue Cross Blue Shield of North Carolina February 2000 - 2004
Blue Cross Blue Shield Contracted Computer Systems Development 1998 - 2000
A4 Health Systems January 1997 - January 1998
Skills
SDLC, Business Analysis, Data Warehousing, Business Intelligence, Process Improvement, Project Management, Testing, Data Quality, Project Planning, Data Modeling, Software Documentation, Software Project..., Integration, Enterprise Architecture, Regression Testing, Requirements Analysis, Vendor Management, Databases, Test Automation, Cross-functional Team..., Leadership, Quality Center, PMP, Quality Assurance, User Acceptance Testing, Resource Management, Test Planning, Unix, Management, ETL, Enterprise Software, Agile Methodologies, Requirements Gathering, Software Quality..., Data Analysis, Oracle, Training
Education
Indiana University of Pennsylvania 1990 — 1994
Bachelor of Science (BS), Accounting and Computer Science
XSInc September 2015 - Present
Triangle Business Architecture January 2015 - Present
BCBSNC May 2013 - April 2015
STA Group February 2012 - December 2012
Railinc November 2009 - February 2012
Carolinas Chapter PDMA September 2009 - February 2012
Gold Systems, Inc. April 2007 - June 2009
Triangle Usability Professionals Association January 2008 - December 2008
BCBSNC April 2006 - March 2007
State Farm June 1998 - April 2006
Skills
Usability, Design Thinking, Business Architecture, Business Analysis, SDLC, Agile Methodologies, Product Management, Requirements Analysis, Team Leadership, Process Improvement, Product Development, Competitive Analysis, Scrum, Strategic Planning, Data Analysis, Software Development, BPMN, Business Process Design, Organizational Behavior, User Research, Human Factors, User Experience, User-centered Design, User Interface Design, Business Process..., Strategy, Cross-functional Team..., Business Process, Enterprise Software
Education
North Carolina State University - College of Management 2007 — 2009
MBA, Innovation Management and Services Management
University of West Florida 1995 — 1997
Graduate program, Computer Science
University of Florida 1986 — 1993
Ph.D., Cognitive Psychology
Kansai Gaidai University 1987 — 1987
Japanese culture, language
Private Nanny August 2012 - Present
Self-Employed January 1992 - Present
Thirty-One Gifts July 2011 - May 2014
BCBSNC June 2011 - August 2012
BCBSNC November 2008 - June 2011
BCBSNC April 2007 - November 2008
Washington County Emergency Services October 2004 - April 2007
Christian Medical & Dental Associations August 2002 - October 2004
Skills
Health Insurance, Customer Service, Public Speaking, Childcare, Babysitting, Blogging, Writing, Nannying, Experience Working with..., Child Development, Cooking, Toddlers, Direct Sales, Call Center, Emergency Services, Volunteer Management
Education
King College 1999 — 2003
Bachelor of Arts (BA), Youth Ministry
Blue Cross and Blue Shield of North Carolina April 2014 - Present
BCBSNC January 2013 - April 2014
BioCryst Pharmaceuticals August 2008 - October 2011
Talecris September 2007 - August 2008
Health Decisions September 2006 - September 2007
Merck KGaA 2003 - 2006
Merck KGaA 2000 - 2003
Skills
Budget Process, Financial Variance..., Financial Analysis, Cross-functional Team..., Strategic Financial..., Strategic Planning, Pharmaceutical Industry, Portfolio Management, Program Management, Leadership, Budgets, Analysis, Sarbanes-Oxley Act, Financial Modeling, Essbase, Management, Business Planning, Biotechnology, Finance, Financial Reporting, Managerial Finance, Process Improvement, Variance Analysis, Acquisition Integration, Internal Controls, Strategy, Forecasting, Hyperion Enterprise, Financial Planning
Education
Lake Forest Graduate School of Management
MBA
Southern Illinois University, Carbondale
BA, Microbiology
BCBSNC July 2011 - Present
Ironworks Consulting 2011 - 2011
Project Right Track LLC October 2009 - October 2010
Blue Cross and Blue Shield of North Carolina October 2003 - February 2007
Blue Cross and Blue Shield April 1999 - October 2003
Blue Cross and Blue Shield 1997 - 1999
Skills
Healthcare, Management, Cross-functional Team..., Program Management, Healthcare Information..., Project Management, HIPAA, Managed Care, Data Analysis, Public Health
Education
University of North Carolina at Chapel Hill 1993 — 1995
MHA, Public Health
Hobart and William Smith Colleges 1987 — 1991
BA, Environmental Studies
Town of Holly Springs, NC December 2013 - Present
Duke Energy Corporation March 1999 - Present
BCBSNC 1997 - 1998
MCI Telecommunications 1985 - 1997
Education
Iona College 1985 — 1989
Master of Science (MS), Corporate Communications
Pace University 1981 — 1985
Bachelor's degree, History
TriZetto Corporation May 2015 - Present
Independent Contractor October 2010 - Present
Davis Vision July 2002 - September 2010
BCBSNC May 2007 - July 2008
FairPoint Communications February 2005 - September 2005
FairPoint Communications October 1999 - May 2002
Empire Blue Cross Blue Shield July 1997 - October 1999
Kaiser Permanente June 1996 - July 1997
Novalis April 1995 - June 1996
Empire Blue Cross and Blue Shield November 1984 - April 1995
Skills
Training Delivery, Disaster Recovery, Microsoft Excel, E-Learning, HIPAA, ISO, Key Performance..., Microsoft Office, Negotiation, New Business Development, Organization, Quality Management, Technical Writing, User Experience, Visio, Volunteer Management, Policy, Change Management, Influence Others, Event Planning, Organizational Design, Quality Assurance, CRM, Predictive Analytics, Business Intelligence, System Testing, Regression Testing, Requirements Gathering, Resource Management, Business Continuity, Analytics, Software Documentation, Data Analysis, Security, SDLC, Process Improvement, Management, Project Management, Business Analysis, Vendor Management
Education
Clarion Seminary and School of Ministry 2015 — 2016
Master's degree, Pastoral Psychology
Hudson Valley Community College
Wake Technical Community College
Myrtle Beach Moms for Moms April 2013 - Present
Grand Strand Regional Medical Center February 2014 - June 2015
A Services Group, LLC. March 2008 - January 2012
BlueCross BlueShield of SC September 2006 - July 2007
BCBSNC March 2006 - September 2006
Skills
Accounts Receivable, Data Entry, Employee Benefits, Medical Coding, Customer Service, Employee Relations, Payroll, HIPAA, Accounts Payable, Claim, General Ledger, Benefits Administration, Office Management, Human Resources, Microsoft Excel, Microsoft Word, Microsoft Office, Medical Billing, Social Networking, Marketing, Facebook, Social Media, Social Media Marketing, Online Marketing, Public Relations, Invoicing, Advertising, Event Management, Small Business
Education
Horry-Georgetown Technical College
Associate's degree, Physical Therapy/Therapist
Braden Business Systems June 2015 - Present
Navient April 2015 - June 2015
GTECH Indiana April 2013 - April 2015
Wellpoint, Inc. April 2012 - November 2012
BCBSNC September 2000 - December 2011
Skills
Change Management, Program Management, Contract Management, Process Improvement, Vendor Management, Accounts Payable..., Procurement, Negotiation, Strategic Sourcing, Accounts Payable, Purchasing, Lawson system..., Internal Controls, Strategic Communications, Supply Management, Cross-functional Team..., Business Process..., Contract Negotiation, Management, Leadership
Education
Hofstra University
Bachelors, Business Management
BCBSNC January 2012 - Present
BCBSNC January 2009 - January 2012
Horizon Blue Cross and Blue Shield 2000 - 2003
Skills
Access, Claim, Employee Benefits, Fraud, HIPAA, Managed Care, Process Improvement, Provider Relations, Team Building, Health Insurance, Insurance, Medicare, Business Analysis, Vendor Management, Leadership, Training, Call Centers, Healthcare
Education
Rutgers, The State University of New Jersey-Newark 1993 — 1999
Criminal Justice
Kean University 1993 — 1998
Del Tech 1993 — 1997
Delaware Technical Community College 1993 — 1997
Kean University 1991 — 1992
Novant Health 2011 - Present
BCBSNC March 2000 - February 2010
Education
High Point University 2004 — 2009
Bachelor of Science, Management Information Systems and Business Administration
Capella University
M.H.A, General Health Administration
Centralville United Methodist Church April 2011 - Present
Paraclete Place November 2009 - Present
The Butterfly House September 2006 - Present
UMass Memorial Medical Center April 2012 - July 2013
PatientKeeper October 2008 - January 2012
The Butterfly House 2006 - 2010
EDS, an HP company October 2007 - October 2008
Dell Perot Systems 2006 - 2007
BCBSNC October 2005 - December 2006
Partners Health Care - Brigham and Womens and Faukner Hospitals September 2001 - October 2003
Skills
Senior Technical..., IT Management, Healthcare IT, Systems Engineer,..., Marketing Strategy, Healthcare Information..., Non Profit Management, Pastoral Care, Christian Ministry, Nonprofits, Databases, Non-profits, Management, Healthcare Management, Healthcare, Team Leadership, Business Analysis, Leadership, System Administration, Hospitals, Strategic Planning, Public Speaking, HL7, Software Development, Marketing, Enterprise Software, Team Building, Process Improvement, Project Management, Cross-functional Team..., Training
Education
Post Graduate 2006 — 2010
Masters, Divinity/Ministry
IBM Marketing School 1984 — 1985
Systems Engineer, Marketing
Howard University
Bachelor of Science (BS), Mathematics
BCBSNC September 2012 - Present
DeVry University, January 2015 - February 2015
BCBSNC June 2010 - September 2012
Bowe Bell + Howell October 2006 - January 2009
Bowe Bell + Howell May 2005 - October 2007
Skills
Customer Relations, Process Development, Quality Assurance, Risk Management, PMO, Vendor Management, Process Improvement, CRM, Business Process, Integration, Visio, Six Sigma, Business Analysis, Software Documentation, IT Management, Management, Project Portfolio..., MS Project, Budgets, SDLC, Cross-functional Team..., Process Simulation, Customer Service
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master's degree, Project Management
DeVry University 2009 — 2010
BS, Technology Management
BCBSNC September 2011 - Present
BCBSNC September 2011 - December 2012
Sysware Consulting, LLC May 2011 - August 2011
Perficient January 2011 - May 2011
Highmark April 2006 - November 2010
Highmark January 1999 - April 2006
WESCO Distribution April 1994 - February 1999
Skills
SOA, Websphere, Enterprise Architecture, WebSphere Application..., SDLC, WebSphere MQ, DataPower, DB2, Application Architecture, SQL, JMS, ESB, Java, Ksh, XSLT, PL/SQL, Message Broker, WebSphere Message Broker, Web Services, Integration, Software Development, WebSphere
Education
Robert Morris University 2005 — 2007
M.S., IT Project Management
La Roche College 1988 — 1991
B.S., Computer Information Systems
INC Research July 2014 - Present
MasTec Network Solutions November 2011 - June 2014
BCBSNC January 2014 - March 2014
TEKsystems March 2011 - November 2011
H&R Block January 2009 - April 2011
Haas TCM April 2006 - November 2010
Skills
Analysis, Accounts Payable, Management, Tax, Accounts Receivable, Financial Analysis, Strategic Planning, Finance, Invoicing, Peachtree, Customer Service, Project Finance, General Ledger, Accounting, Forecasting, Microsoft Excel, Project Planning
Education
Lindenwood University 2005 — 2006
MBA, Finance
Lindenwood University 2001 — 2004
BA, Accounting
American Well January 2015 - Present
BCBSNC December 2009 - January 2015
Best Doctors June 2008 - November 2009
Advanced Home Care January 2003 - August 2005
Merck January 2001 - January 2003
Jefferson Pilot Financial August 1996 - January 2001
Skills
Certified..., Certified Disability..., Certified Case Manager, Healthcare Consulting, Case Management, Pharmaceutical Sales, Medicare, Managed Care, Management, Strategic Planning, Leadership, Program Management, Healthcare, Account Management, Team Building, Health Insurance, Process Improvement, Insurance
Education
Syracuse University 1991 — 1993
MS Rehabilitation Counseling, Rehabilitation and Therapeutic Professions, 3.75
Le Moyne College 1985 — 1989
Bachelor of Science (BS), Psychology
Cicero North-Syracyse
BCBSNC August 2013 - Present
Worldwide Clinical Trials November 2011 - June 2012
State Attorney Office, West Palm Beach November 2002 - June 2009
Skills
PowerPoint, Teamwork, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Research, English, Windows, Photoshop, Social Media, Public Speaking, C++, Java, HTML, C, Matlab, Event Planning, AutoCAD, Time Management, Problem Solving, Collaborative Problem..., SharePoint, Team Building, Legal Research, Westlaw
Education
Kaplan University 2013 — 2015
Masters of Criminal Justice, Research Methodology and Quantitative Methods, 4.0
Kaplan University 2013 — 2015
Master degree is Legal Studies, Legal Studies, 3.95
South University 2003 — 2005
Bachelor of Science in Legal Studies, Legal Studies, General, 3.50
BCBSNC April 2013 - Present
BCBSNC April 2010 - April 2013
Turnkey Benefits July 2008 - January 2010
Coventry Health Care April 2005 - June 2008
Skills
Healthcare, Managed Care, Insurance, Employee Benefits, Health Savings Accounts, Health Insurance, Pharmacy Benefit..., Management, Medicare, Disability Insurance
Education
Indiana University Bloomington 1996 — 2000
Management
Fidelity Charitable September 2014 - Present
Railinc September 2010 - September 2014
GlaxoSmithKline October 2007 - September 2010
BCBSNC 2005 - 2007
LabCorp 2003 - 2005
AT&T October 1999 - April 2004
Questcon Technolgies, Inc. 1999 - 2000
Skills
Toad, JIRA, Agile Methodologies, Oracle, SQL, XML, Teradata, Business Objects, Software Quality..., Windows, Quality Assurance, Quality Center, Unix, System Testing, Web Services, QTP, Software Development, Web Applications, SDLC, Automated Software..., Regression Testing, Data Warehousing, Databases, Java, JavaScript, Test Planning, Integration, Test Management, Requirements Gathering, Software Documentation, User Acceptance Testing, Eclipse, HP QTP, Visual Basic
Education
High Point University 1997 — 2000
BS, Computer Information Systems
U.S.Army Military Police School 1987 — 1988
Law Enforcement
Ben L. Smith High School
LifeSynch/Humana June 2011 - Present
Cetera Financial Group February 2011 - July 2011
Greenville County Schools August 2010 - January 2011
Trimark United East May 2009 - August 2010
Fallon Community Health Plan September 2008 - March 2009
BCBSNC November 2007 - March 2008
AG Edwards/Wachovia Securities December 2006 - August 2007
Skills
Crystal Reports, Visio, Databases
Education
The University of Findlay 2003 — 2005
MBA
Kathmandu University 1998 — 2001
BBA, Management
BCBSNC March 2012 - Present
Humana July 2011 - December 2011
Wellpoint Anthem October 2008 - July 2011
Fitness 19 February 2008 - April 2009
Red Robin October 2006 - August 2007
Skills
Health Insurance, Medical Terminology, Medical Education, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Employee Training, Fitness Training, Outlook, Sales, Marketing
Education
Kaplan University-Davenport Campus 2015 — 2017
Bachelor's Degree, Health/Health Care Administration/Management
Wake Technical Community College
Johnson C. Smith University - JCSU
Sport and Fitness Administration/Management
Amplify February 2015 - Present
AT&T April 2014 - November 2014
GXS October 2013 - April 2014
Wireless Generation April 2013 - October 2013
Verizon Wireless October 2012 - April 2013
ADP January 2011 - October 2012
GPC October 2010 - January 2011
AT&T Mobility August 2009 - October 2010
Aflac May 2009 - August 2009
BCBSNC 2007 - 2008
Skills
Java Enterprise Edition, Spring, Web Services, SOA, Java, SDLC, Hibernate, Agile Methodologies, Weblogic, XML
Education
Jawaharlal Nehru Technological University 1999 — 2003
B.Tech, Electronics and Communications
Easter Seals UCP North Carolina & Virginia June 2015 - Present
Millennium Revival Center January 2010 - Present
BCBSNC December 2014 - March 2015
NC Bail Agents Association (NCBAA) March 2012 - May 2014
BASF December 2010 - December 2011
Quintiles June 2010 - December 2010
Bayer CropScience January 2007 - March 2010
Headway Workforce Solutions 2008 - 2010
IBM January 2005 - January 2007
Skills
Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Microsoft Office, Employee Relations, Leadership, Budgets, Administrative..., Non-profits, Market Planning, Office Management, Lotus Notes, Event Planning, Time Management, Management, Recruiting, Research, Strategic Planning, Data Entry, Process Scheduler, Training, Nonprofits, Fundraising, Public Speaking, Policy, Human Resources, Invoicing, Payroll, Negotiation, Meeting Planning, Event Management, Teamwork, Social Networking, Administration, Team Building, Public Relations, Sales, Customer Satisfaction, Office Administration, Administrative...
Education
Wake Technical Community College 2011 — 2013
Surgical Technology/Technologist
James Sprunt Community College 1999 — 2003
Associate of Arts and Sciences (AAS), Criminal Justice/Law Enforcement Administration
St Augustine's College 1987 — 1989
Psychology
Blue Cross and Blue Shield of North Carolina September 2015 - Present
BCBSNC September 2013 - Present
BCBSNC January 2012 - September 2013
J.Crew July 2011 - October 2011
J.Crew July 2007 - October 2011
PRESBYTERIAN HOMES AND FAMILY SERVICES August 2009 - February 2010
J.Crew July 2007 - July 2008
Proactiv Solutions February 2006 - January 2007
Skills
Recruiting, Interviews, Customer Service, Retail, Child Development, Fashion, Employee Relations, Onboarding, Human Resources, Employee Training, Hiring, Employee Benefits, Screening Resumes, Leadership Development, Microsoft Office, PowerPoint, Outlook, Data Entry, Applicant Tracking..., Microsoft Excel, Microsoft Word, Organizational..., Conflict Resolution, New Hire Orientations, Sales, Building Relationships, Time Management, College Recruiting
Education
Liberty University 2010 — 2012
Masters, Human Services: Family and Marriage
Liberty University 2004 — 2011
Bachelors, Psychology
BCBSNC February 2014 - Present
The TriZetto Group April 2010 - January 2014
GEHA November 2012 - December 2013
CVS Caremark Corporation November 2011 - October 2012
Mantis Technology Group December 2009 - February 2012
Advance Insurance May 2011 - October 2011
Lovelace Health System April 2010 - April 2011
Regence BlueCross BlueShield March 2006 - November 2009
Emuzed September 2004 - February 2006
Multitech Software Systems February 2003 - September 2004
Skills
Facets, ICD-10, Facets Extracts, EXTERNAL PRICING, HIPAA Gateway, EDI, Healthcare Information, Claims Processing, Business Objects, Data Warehousing, ETL, Business Intelligence, Crystal Reports, Dashboard, Informatica, SSRS, Microsoft SQL Server, SDLC, Requirements Analysis, OBIEE, Testing, Data Modeling, SSIS, Web Services, Master Data Management, SAP BI, Business Analysis, XML, Web Intelligence, Requirements Gathering, User Acceptance Testing, Business Objects Data..., Business Requirements, Dashboards, APEX, DeskI, Crystal Xcelsius 2008, Live Office, PDM, Functional Design, Technical Writing, PVCS, ODS, Oracle Application..., QNXT, Informatics, QaaWS, LDM, SQL
Education
Jadavpur University 2001 — 2002
Master's Degree, Computer Science
Jawaharlal Nehru Technological University 1997 — 2001
Bachelor's Degree, Computer Science
BCBSNC June 2012 - Present
BCBSNC July 2006 - June 2012
Nationwide Insurance March 2003 - July 2005
Skills
Insurance, Health Insurance, Claim, General Insurance, Commercial Insurance, Property & Casualty..., Claim Investigation, Casualty, Claims Handling, Liability, Underwriting, Legal Liability, Workers Compensation, Brokers, Employee Benefits, Subrogation, Claims Management, Disability Insurance, Claims Resolution, Benefits Administration, Casualty Insurance
Education
Strayer University-North Carolina 2008 — 2010
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
North Carolina Central University 2001 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Johnson C. Smith University - JCSU 2000 — 2001
Credit Hours, Business Administration and Management, General, 4.0
BCBSNC March 2012 - May 2014
Community Service - Volunteerism 2006 - 2014
BCBSNC August 2009 - March 2012
BCBSNC June 2008 - August 2009
BCBSNC 2006 - 2008
BCBSNC 1999 - 2006
BCBSNC July 1994 - January 1999
Skills
Visio, Health Insurance, Insurance, Software Documentation, HIPAA, Technical Writing, Training, Business Analysis, Microsoft Office, User Acceptance Testing, SDLC, Customer Service, Digital Photography, Photoshop, Volunteering, Editing, SnagIt, ICD-9, WebEx, Siebel, PowerPoint, Claro, Real Estate License, Real Estate Transactions
Education
Indiana University Bloomington
SAS December 2014 - Present
BCBSNC September 2007 - November 2014
Saint Augustine's College 2004 - 2007
Nortel Networks 1995 - 2001
Procter and Gamble 1991 - 1993
Skills
Process Improvement, Leadership, Project Management, SDLC, Program Management, Vendor Management, Business Analysis, Business Process..., Change Management, Cross-functional Team..., Business Process, PMP, CRM, PMO, Management, Project Portfolio..., Project Planning, SharePoint, Management Consulting, Integration, Performance Management, Training, Software Project..., Agile Methodologies, Organizational..., Coaching, Talent Management, Project Delivery, Insurance, Leadership Development, Business Transformation, Analytics, Microsoft Project, Visio, Requirements Analysis, Requirements Gathering
Education
Indiana University - Kelley School of Business 1993 — 1995
MBA, Decision Support Systems
North Carolina Agricultural and Technical State University 1986 — 1991
BS, Computer Science
Acme-Delco Jr-Sr. High School 1981 — 1986
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Pretty Smart Learning Services July 2014 - Present
Guilford County Schools July 2013 - Present
BCBSNC October 2012 - March 2013
United States Postal Service-Human Resources Shared Service Center January 2012 - April 2012
UnitedHealthcare January 2009 - January 2011
Warner Cable January 2009 - November 2009
American Express January 2008 - January 2009
Guiford County Schools January 2006 - January 2008
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Photoshop, C++, Customer Service, C, Java, HTML, Research, Matlab
Education
Liberty University 2013 — 2014
Master of Arts (M.A.), Elementary Education and Teaching, K-6
Winston-Salem State University 2010 — 2012
Bachelor's degree, Elementary Education and Teaching
Winston-Salem State University 2010 — 2012
Bachelors of Science, Psychology
NC Department of Insurance - Agent Advisory Committee January 2015 - Present
NC Farm Bureau March 2011 - Present
BCBSNC 2011 - Present
Southern Farm Bureau Life Insurance Company 2011 - Present
NAIFA August 2001 - Present
Mutual of Omaha May 2001 - March 2006
Protech Powder Coating, Inc. February 2000 - September 2002
Skills
Term Life Insurance, Life Insurance, Homeowners, Umbrella Insurance, Disability Insurance, Fixed Annuities, Health Insurance, Whole Life, Long-term Care, Property & Casualty..., Commercial Insurance, Insurance, Retirement Planning, Long Term Care Insurance, Renters, Casualty, Permanent Life Insurance, Inland Marine, Legal Liability, Liability, General Insurance, Professional Liability, Workers Compensation, Underwriting, Universal Life, Employee Benefits, Flood Insurance, Critical Illness, Accident, Commercial Lines, Retirement, Licensed Life, Licensed Property, Brokers, Life, Liability Analysis, Licensed Life Insurance..., ATV, Annuity Sales, IRAs, Key Person Insurance, Marine Insurance, Personal Lines Auto, Group Insurance, Claims Management, Roth IRA, Insurance Brokerage, Health Savings Accounts, Accident Insurance, Employment Practices...
Education
The American College 2011 — 2015
Business and Personal/Financial Services Marketing Operations
Liberty University 2000 — 2002
Theological and Ministerial Studies
Sandhills Community College 1998 — 1999
Business Administration and Management, General
Tennessee Temple University 1996 — 1998
Bachelor of Arts (B.A.), Pastoral Studies/Counseling
Moody Bible Institute 1994 — 1998
Bible/Biblical Studies
Fidelity Investments August 2012 - Present
BCBSNC June 2010 - August 2012
BCBSNC June 2008 - May 2010
TCS March 2003 - October 2007
Skills
EAI, Siebel, Requirements Analysis, Solution Architecture, SDLC, Call Centers, PL/SQL, Web Services, Enterprise Architecture, SOA
Education
Karnatak University
Salix Pharmaceuticals May 2012 - Present
Aspire Pixel Works January 2005 - Present
BCBSNC October 2011 - April 2012
Penn State University September 2008 - September 2011
Skills
Web Design, XHTML, CSS, Mac, Dreamweaver, HTML, Mac OS X, PHP, Windows 7, JavaScript, Adobe Creative Suite, System Administration, Web Development, Windows, Computer Hardware, XP, XML, Flash, jQuery, Windows Server, Active Directory, Operating Systems, Photoshop, User Experience, Troubleshooting, Linux, Visio, Hardware, Windows Server 2003, Multimedia, InDesign, Graphic Design, Microsoft Office, OS X, Windows XP
Education
Kaplan University 2010 — 2013
Advanced BA in Information S, IT
South Hills School of Business and Technology 2006 — 2008
Associates, Computer and Information Sciences
BCBSNC 2013 - Present
Nurse Telephone Triage Service November 2012 - October 2013
Healthways June 2012 - 2013
UNC Hospitals February 2010 - 2012
Various Travel Nurse Companies September 1999 - February 2010
Skills
Pediatric Nursing, Pediatrics, BLS, Acute Care, Cpr Certified, Healthcare, Nursing, Wound Care, Hospitals, PALS, Medication..., Inpatient, Medical/Surgical, Medical Review Analyst
Education
Trinity Health School of Nursing 1995 — 1997
RN, Nursing
Indian Creek High School 1992 — 1995
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Liberty University
Registered Nursing/Registered Nurse
Parata Systems June 2014 - Present
Parata Systems March 2014 - June 2014
BCBSNC January 2012 - December 2013
BCBSNC July 2009 - January 2012
BCBSNC June 2007 - July 2009
Qualex Inc., Kodak Service & Support Div. 2005 - 2006
Qualex 2001 - 2005
Business Telecom 1990 - 1996
Skills
DDI Learning Systems..., Situational Leadership, Introduction to LEAN, Underwriting, Managing Organizational..., Lean Manufacturing, Management, Process Improvement, Recruiting, Call Centers, Coaching, Team Building, Performance Management, Team Leadership, Organizational..., Change Management, Leadership Development, Customer Experience, Leadership, Operations Management, Strategy, Program Management, Cross-functional Team..., Customer Service, Business Process..., Vendor Management, Strategic Planning, Business Analysis, Training, Time Management, Healthcare, Employee Engagement, Customer Satisfaction, Call Center, Employee Training, Employee Relations, Analysis, Insurance, Health Insurance, Employee Benefits, Software Documentation, Product Management, Account Management, Talent Management, Business Development, Project Management, Data Analysis
Education
James Madison University 1985 — 1989
BS, Broadcast Journalism
BCBSNC August 2014 - Present
BCBSNC June 2013 - August 2014
BCBSNC January 2011 - June 2013
IBM January 2004 - December 2010
IBM May 1999 - December 2003
Skills
Technical Leadership, Team Leadership, Coaching & Mentoring, Solution Architecture, SOA, IT Strategy, OOAD, Architectural Design, SOA Governance, SDLC, Healthcare Information..., Cloud Computing, Integration, Software Development, Agile Methodologies, ESB
Education
James Madison University 1995 — 1999
BS, Computer Science
BCBSNC February 2014 - Present
BCBSNC March 2010 - January 2014
BCBSNC January 2008 - February 2010
BCBSNC June 2006 - December 2007
BCBSNC January 2003 - June 2006
BCBSNC January 2002 - December 2002
Partners National Health Plans of NC June 1998 - December 2001
Skills
Health Insurance, Insurance, Employee Benefits, Managed Care, Health Savings Accounts, Healthcare, Medicare, Benefits Administration, Long-term Care, Disability Insurance, Brokers, Life Insurance, Process Improvement, Underwriting, Management, Term Life Insurance
Education
Wingate University 1990 — 1993
BS, Communications Studies
Illinois State University 1989 — 1990
Mass Communications
Heyworth High School
Senior Services, Inc. January 2015 - Present
Winston-Salem Symphony July 2013 - January 2015
Experiment in Self-Reliance, Inc. May 2011 - July 2013
BCBSNC May 2008 - April 2011
Senior Services, Inc. May 2010 - July 2010
Aflac September 2007 - September 2008
UNCW 2006 - 2007
Skills
Fundraising, Non-profits, Public Relations, Proposal Writing, Customer Service, Grant Writing, Marketing Strategy, Marketing Communications, Social Media Marketing, Social Media, Nonprofits, Strategic Planning, Volunteer Management, Event Planning, Marketing, Leadership, Training, Community Outreach, Event Management, Media Relations, Strategy, Management, Leadership Development, Social Networking, Facebook, Staff Development, Newsletters, Public Speaking, Sales, Microsoft Word, Customer Satisfaction, Community Development, Team Building
Education
High Point University 2009 — 2012
Master of Arts (M.A.), Nonprofit Management
University of North Carolina at Wilmington 2004 — 2007
Bachelor of Science (B.S.), Business Administration - Marketing
IBM Global Process Services May 2011 - April 2013
Aon Hewitt September 2009 - March 2010
BCBSNC February 2008 - May 2009
Skills
Customer Service, PowerPoint, Customer Satisfaction, Data Entry, Lotus Notes, Employee Relations, Outlook, Administrative..., Training, Community Outreach, Leadership, Management, Microsoft Office, Nonprofits, Software Documentation
Education
Keller Graduate School of Management of DeVry University 2006 — 2007
MBA, Business Administration, 3.56
North Carolina Central University 2000 — 2003
BSW, Social Work
Wake Forest Baptist Health March 2013 - Present
Wake Forest Baptist Health September 2009 - March 2013
Wake Forest Baptist Health October 2005 - September 2009
Wake Forest Baptist Health 2004 - 2005
Wake Forest Baptist Health 2002 - 2004
BCBSNC 2001 - 2002
Hanesbrands Inc. 1999 - 2001
Skills
Claims Resolution, Health Insurance, Medicaid, Medicare, Medicare Part D, Patient Counseling, Quality Patient Care, Patient Education, Patient Support, HIV, Patient Advocacy, Finance, Customer Service, Health Care Systems, Epic Systems, LastWord, Microsoft Office, IDX, Medipac, Medical Terminology, Medical Billing, Employee Training, Conflict Resolution, Team Leadership, Managed Care, Financial Assistance, Healthcare, Hospitals, HIPAA
Education
High Point University 2004 — 2006
B.S., Psychology
Surry Community College 1999 — 2001
Associate's Degree
BCBSNC November 2014 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas July 2013 - November 2014
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas June 2011 - July 2013
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas May 2007 - June 2011
Schawk Digital Solutions April 2006 - May 2007
P & M Investments July 2005 - April 2006
Global Engine Manufactuing Alliance January 2005 - July 2005
Stefanini November 2002 - December 2004
Skills
SDLC, Project Management, Business Analysis, Process Improvement, Software Documentation, Change Management, Management, Project Portfolio..., Leadership, Cross-functional Team..., Vendor Management, Analysis, ITIL, Visio, Team Building, Quality Management, Spanish, Access, ITIL Foundations v3..., Program Management, Integration, Business Process..., Requirements Analysis, Resource Management, Spanish translation, Training, Organizational Change..., IT Release Management, CMMI, Team Leadership, Lean Six Sigma, ISO9000, Public Speaking, PMO, Strategy, IT Strategy, Consulting
Education
Toastmaster's International 2011 — 2016
Advanced Communicator Gold
Lawrence Technological University 2000 — 2001
Master’s Degree
University of North Carolina at Charlotte 1990 — 1992
Bachelor’s Degree
Louisburg College 1988 — 1990
Associate’s Degree
BCBSNC September 2007 - May 2008
Siebel Systems 2001 - 2006
Bechtel Corporation 1997 - 1999
Skills
Siebel, Business Intelligence, SDLC
Education
Texas Tech University - Rawls College of Business 1999 — 2000
Jadavpur University
Jadavpur University
Indian Institute of Management, Ahmedabad
Management Education Program
Grifols, USA January 2013 - Present
Genentech August 2009 - June 2012
Merck March 2001 - March 2009
Walgreens Health Initiatives 1999 - 2001
BCBSNC 1996 - 1998
Skills
Managed Care, Product Launch, Sales, Leadership, Osteoporosis, Neurology, Pain Management, Selling, Vaccines, Healthcare, Sales Effectiveness, Cardiology, Pharmaceutical Sales, Endocrinology, Pulmonology, Rheumatology
Education
John Carroll University
B.A., Political Science
BCBSNC July 2011 - Present
BCBSNC September 2008 - November 2012
Blue Cross Blue Shield of North Carolina - BCBSNC 2002 - September 2008
Blue Cross Blue Shield NC 2004 - 2008
Technology Solutions 1994 - 1998
Skills
EDI, HIPAA, SDLC, Health Insurance, Business Analysis, Requirements Analysis, SOA, Quality Assurance, Business Requirements, Enterprise Software, Gap Analysis, Healthcare Information..., Visio, Data Analysis, Process Improvement, Integration, Business Intelligence, Software Project..., Business Process, Requirements Gathering, Business Process..., Leadership, Software Implementation, Healthcare, Project Planning, PMO, Vendor Management
Education
Illinois State University 1978 — 1982
BS SCience, Education
PlatinoTech Consulting 2000 - Present
TriZetto Corporation 2013 - 2014
BCBSNC 2013 - 2014
Fresenius Medical Care 2013 - 2014
Leidos Health 2013 - 2013
H. D. Smith 2013 - 2013
Boston Scientific 2012 - 2013
ConocoPhillips 2012 - 2012
Franklin Credit, NJ 2012 - 2012
Cook Children's Health Care System 2012 - 2012
Skills
EDW-BI, Business Intelligence, SAP Business Objects, EDW, BI, HpXr, InfoView, Designer, Offshore Management, Team Leadership, Team Management, Data Analysis, Data Mining, Data Migration, Enterprise Architecture, Risk Management, Anti-Money-Laundring, SOX, HIPPA, Healthcare, Providers, Payor, Retail Banking, Retail Management, 21 CFR Part 11, Research and Development, Pharmaceuticals, Business Objects, Integration, Data Modeling, SQL, PMP, Payments, SSIS, Requirements Gathering, Data Warehousing, ETL, Analytics, Data Governance, Requirements Analysis, Business Analysis, Informatica, Software Project..., Vendor Management, Microsoft SQL Server, Oracle, Master Data Management, Sarbanes-Oxley Act, Dashboard, Databases
Education
Indian Institute of Technology, Kharagpur
OEC Bhubaneshwar
DAV Unit 8 Bhubaneshwar
Deepika EM School, Rourkela, Orissa
Kendriya Vidyalaya, Cuttack, Orissa
Kendriya Vidyalaya, Puri, Orissa
St. Joseph's High School, Bhubaneshwar
St.Vincent's Convent, Berhampur, Orissa
BCBSNC May 2012 - Present
BCBSNC August 2008 - July 2012
BlueCross BlueShield of NC December 2007 - August 2008
Blue Cross & Blue Shield of North Carolina 2004 - 2007
Delphi April 1987 - January 2001
Skills
Succession Planning, Talent Management, Performance Management, Change Management, Organizational..., Organizational..., Leadership Development, Employee Engagement, Employee Relations, Onboarding, Personnel Management, Human Resources, Team Leadership, Business Process..., Leadership, Strategic Planning, Workforce Planning, Team Management, Workshop Facilitation, Management, Program Management, Team Building
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2001 — 2003
MBA
Indiana University Kokomo 1984 — 1988
BS, Accounting
BCBSNC August 2013 - Present
SRA International November 2010 - August 2013
BD May 2010 - November 2010
File One Inc. June 2008 - January 2009
Ford Motor Company September 1998 - January 2008
Skills
Database Design, ColdFusion, Web Applications, JavaScript, SQL, Microsoft SQL Server, Enterprise Architecture, Oracle, CSS, Agile Methodologies, XML, jQuery, AJAX, SharePoint, HTML, SDLC, Databases, C#, Business Intelligence, Data Warehousing, Java, Web Development, MySQL, CMS, Dreamweaver, Visio, Subversion
Education
Lawrence Technological University 1999 — 2002
Master's degree, Management Information Systems, General
Lawrence Technological University 1999 — 2001
Masters in M.I.S, Management Information Systems and Services, Distinction
Cosmo Genie LLC. March 2010 - June 2013
Fannie Mae May 2006 - February 2010
BCBSNC 2002 - 2006
Skills
Software Project..., Visio, SDLC, PMP, Requirements Analysis, SQL, Requirements Gathering, Business Analysis, Agile Methodologies, Data Warehousing, Quality Assurance, Vendor Management, Program Management, Business Intelligence, Integration, PMO, Agile Project Management, IT Strategy, Enterprise Architecture, Project Portfolio..., SOA, Business Process, SharePoint, ITIL, Oracle, User Acceptance Testing, Data Modeling, Business Requirements, ETL, Business Process..., Testing, Software Development
Education
Nagpur University 1994 — 1998
Johnson & Wales University
MBA, Masters in International Business
University of North Carolina at Chapel Hill 2015 - Present
University of North Carolina at Chapel Hill November 2014 - August 2015
UNC Health Care 2014 - 2015
University of North Carolina at Chapel Hill 2011 - 2014
University of North Carolina at Chapel Hill 2008 - 2014
Credit Suisse 2007 - 2008
BCBSNC 2006 - 2007
University of North Carolina at Chapel Hill 2004 - 2006
Baker Hughes 2003 - 2004
Baker Hughes 2001 - 2003
Skills
Data Analysis, Program Evaluation, Healthcare, Public Health, Higher Education, Strategic Planning, Clinical Research, Program Development, Strategy, Research, Community Outreach, Epidemiology, Qualitative Research, Statistics, Nonprofits, Public Speaking, Program Management, Health Policy, Leadership Development
Education
University of North Carolina at Chapel Hill 2015 — 2018
Doctor of Philosophy (PhD), Health Policy and Management
University of Michigan 1998 — 2000
MHSA, Health Management and Policy
Kalamazoo College 1993 — 1997
BA, Biology, magna cum laude
University of Aberdeen 1995 — 1996
Tango Management Consulting, LLC. January 2014 - Present
Tango Management Consulting, LLC. March 2011 - December 2013
Harland Clarke January 2010 - March 2011
Tango Management Consulting, LLC. October 2007 - January 2010
BCBSNC April 2006 - September 2007
EDS Wisconsin 2005 - 2006
Skills
Business Analysis, Business Intelligence, Requirements Analysis, Oracle, SQL, Visio, Analytics, Microsoft SQL Server, Business Process..., SDLC, Software Project..., Project Management, Master Data Management
Education
State University of New York College at Buffalo 2005 — 2007
Master's degree, Computer Science
Jawaharlal Nehru Technological University 2001 — 2005
Bachelor of Technology (B.Tech.), Electrical and Electronics Engineering
AECS
AECS
Excellus BCBS April 2015 - Present
Edifecs March 2011 - Present
Medical Mutual October 2014 - April 2015
Blue Cross and Blue Shield of Vermont April 2014 - October 2014
BCBSNC November 2012 - April 2014
Cigna August 2013 - October 2013
Cambridge College August 2012 - January 2013
Blue Cross and Blue Shield of Minnesota January 2010 - September 2012
Blue Cross Blue Shield of Massachusetts March 2011 - December 2011
IBM May 2006 - February 2011
Skills
SDLC, Requirements Analysis, SOA, EDIFACT, Solution Architecture, Requirements Gathering, Software Project..., Agile Methodologies, SQL, Business Analysis, EAI, Enterprise Architecture, Unix, Visio, XML, Business Intelligence, Software Development, Microsoft SQL Server, Java, Pre-sales, Scrum, Web Services, Oracle, Business Process, Integration, ETL, Testing, Websphere, PL/SQL, DB2, UML, Data Warehousing, Unix Shell Scripting, Data Modeling, Agile Project Management, Systems Analysis, Linux, Edifecs
Education
University of Massachusetts Lowell 2013 — 2017
Doctor of Philosophy (PhD)
National Law School of India University 2010 — 2010
Master of Business Laws, Incomplete
Jawaharlal Nehru Technological University 2004 — 2006
M.Tech, Software Engineering
Jawaharlal Nehru Technological University 2000 — 2004
Bachelor of Technology (BTech), Computer science & information technology
MetLife October 2013 - Present
First Citizens Bank January 2013 - June 2013
First Citizens Bank November 2012 - January 2013
BCBSNC August 2011 - January 2013
BCBSNC August 2009 - August 2011
BCBSNC June 2007 - August 2009
Washington State University May 2003 - June 2007
MicroFish Research 2004 - January 2007
Washington State University December 2001 - May 2003
Washington State University August 1994 - May 2003
Skills
Public Speaking, Strategic Planning, Business Analysis, Teaching, IT Audit, Data Analysis, Internal Audit, Program Management, Microsoft Office, Management, Research, Leadership, Analysis, Project Management, Business Process..., Business Intelligence, Visio, Analytics, Software Development, SQL, Databases, HTML, Statistics, Process Improvement
Education
University of Idaho 1985 — 1989
Doctor of Philosophy (PhD)
Humboldt State University 1979 — 1981
Master of Science (MS)
Humboldt State University 1973 — 1978
Bachelor of Science (BS)
Hoover High School '73 1970 — 1973
Washington State University
Washington State University
BCBSNC January 2010 - Present
bcbsnc May 2000 - January 2010
Skills
Disease Management, Medicare, HIPAA, Program Management, Customer Service, Data Analysis, Team Leadership, Process Improvement, HEDIS, Certified Case Manager, Quality and Cost..., Certified Medical Coder, Quality, Customer Relations, Microsoft Office 2007, Strategic Communications, NCQA, Physician Quality..., Health Policy, Utilization Management, Healthcare
Education
Indiana University Bloomington 1978 — 1980
MS, Administration and Nursing of Children at Risk
University of Indianapolis 1974 — 1978
BS, Nursing
BCBSNC November 2007 - Present
BCBSNC November 2006 - November 2007
BCBSNC May 2003 - November 2006
BCBSNC May 2002 - May 2003
BCBSNC May 2001 - May 2002
Deluxe Financial Services 1996 - 2001
Skills
Business Analysis, Management, Process Improvement, Project Management, Program Management, Training, Visio, SharePoint, Vendor Management, Requirements Analysis
Education
High Point University 1999 — 2001
B.S., Business Administration
Pfeiffer University
Masters, Business Administration
BCBSNC September 2014 - Present
Youth Villages August 2010 - September 2014
Youth Villages January 2009 - August 2010
Skills
Microsoft Office, Psychology, Workshop Facilitation, Program Management, Case Management, Staff Development, Mental Health, Crisis Intervention, Community Outreach, Public Speaking, Program Development, Adolescents, Family Therapy, Case Managment, Leadership Development, Social Services, Organizational..., Event Planning, Conflict Resolution, Recruiting
Education
University of North Carolina at Charlotte 2007 — 2010
MSW, Social Work
James Madison University 2001 — 2005
BS, Psychology
BCD M&I July 2013 - Present
Experient January 2013 - July 2013
Universal Meeting Management April 2010 - December 2012
BCBSNC January 2003 - April 2010
Med Point Communications 2000 - 2002
GlaxoWellcome August 1997 - January 2000
Omni Europa 1994 - 1995
USAirways Group 1987 - 1994
Skills
Event Management, Event Planning, Strategic Planning, Meeting Planning, Corporate Events, Contract Negotiation, Budgets, Hotels, Marketing Communications, Public Relations, Sales, Trade Shows, Marketing Strategy, Marketing, Hospitality Management, Account Management, Fundraising, Incentives, Hospitality, Corporate Communications, Customer Service, Catering, Social Media Marketing, New Business Development, Tourism, Social Media, Food & Beverage, Hospitality Industry
Education
High Point University 1991 — 1994
BS, Marketing
Herkimer County Community College 1985 — 1987
Associate's degree, Travel & Tourism
TMW Systems September 2014 - Present
BCBSNC July 2012 - September 2014
Federal Reserve Bank of New York February 2011 - July 2012
BlueCross BlueShield of North Carolina May 2010 - February 2011
Wayne State University January 2008 - May 2009
Aurora's Engineering College November 2004 - December 2005
ATI-EPI January 2005 - November 2005
Skills
Testing, Quality Assurance, Quality Center, SDLC, SQL, User Acceptance Testing, LoadRunner, Unix, Oracle, Test Planning, QTP, HP Quality Center, Microsoft SQL Server, Requirements Analysis, Java, HP QTP, Load Testing, Performance Testing, Data Analysis, Agile Methodologies, DB2, Test Management, Regression Testing, Test Automation, Software Quality..., Analysis, Requirements Gathering, SOA, Compuware QA Load, SiteScope, VMware, DevTrack, Silverlight, SQL Tuning, SQL Server Management..., Truclient, Solarwinds, Confio Ignite
Education
Wayne State University 2007 — 2009
MS, Biomedical Engineering
Jawaharlal Nehru Technological University 2003 — 2007
BS, Electronics and Instrumentation
BCBSNC September 2013 - Present
Skills
Business Analysis, Requirements Gathering, SDLC, Agile Methodologies, Visio, Systems Analysis, Functional..., Requirements Analysis, Software Project..., Project Management, Business Intelligence, SQL, Management, Integration
Education
Kansas State University 2006 — 2007
Master's degree
Loyola Academy, Alwal, Secunderabad 2001 — 2005
Bachelor's degree
St. Thomas Jr. College, Narayanguda 1996 — 1998
Inter, Intermediate
St. Patrick's High School 1995 — 1996
10th, High School
Xerox April 2013 - Present
Horizon Technologies Inc., January 2013 - Present
Fujitsu Technology Solutions September 2012 - March 2013
United Nations December 2011 - September 2012
QVC September 2011 - November 2011
CHEP May 2011 - August 2011
Henry Schein Inc. October 2010 - May 2011
The Hartford January 2010 - September 2010
Capitol Blue Cross September 2007 - December 2009
BCBSNC November 2006 - July 2007
Skills
Siebel, EAI, Integration, Requirements Analysis, Web Services, Siebel EAI, Scripting, Oracle, Siebel Administration, SAP Business Objects, Business Objects..., OBIEE, Mule ESB, JavaScript, Solution Architecture, Informatica, SDLC, EIM, PL/SQL, Requirements Gathering, Business Analysis, Data Migration, SOA, Data Warehousing, ETL, VBScript, Data Integration, DB2, Master Data Management, Enterprise Architecture, Data Modeling, Business Objects
Education
Lamar University 2003 — 2004
MS
Jawaharlal Nehru Technological University 1997 — 2001
Bachelor’s Degree
BCBSNC September 2014 - Present
BCBSNC August 2013 - September 2014
BCBSNC October 2004 - September 2012
JCPenney May 1983 - August 2000
Skills
Health Insurance, Insurance, Customer Service, Claims, Customer Relations, Excel, Microsoft Office, Word, PowerPoint, Problem Solving, Outlook, Employee Benefits, Healthcare, Administration, HIPAA, Analysis, Process Improvement, Business Analysis, Budgeting, Access, Business Requirements, Business Intelligence, Software Documentation, Microsoft Excel, Budgets
Education
Judson College 1980 — 1983
Bachelor's degree, Business Administration and Management, General
Keynote Systems April 2010 - Present
Juniper Networks September 2008 - March 2010
Yahoo! February 2008 - August 2008
Blue Cross Blue Shield of Florida March 2005 - February 2008
BCBSNC 2005 - 2005
GE Healthcare 2003 - 2004
Skills
Siebel, Sales Force, NetSuite, Solution Architecture, Cast Iron, Oracle, OBIEE, Integration, EAI, Requirements Analysis, ASP.NET, Analytics, CRM, Microsoft SQL Server, Wells Fargo Payment..., Data Migration, Middleware, Web Services, Data Integration, PHP, DB2, MySQL, Business Analysis, XML, Data Quality, SQL, Actuate Report, Actuate, SQL Server, Silverpop, Marketo, Digital River eCommerce...
Education
Indian Institute of Technology, Bombay 1997 — 1999
M tech, Mechanical Design
Blue Cross and Blue Shield of North Carolina 2009 - Present
BCBSNC August 2008 - December 2009
North Carolina State Health Plan October 2002 - January 2006
Skills
Healthcare Management, Health Policy, Managed Care, Disease Management, Healthcare Information..., HIPAA, Healthcare, Health Insurance, Strategic Planning, Medicare, Microsoft Excel, Utilization Management, Public Health, Microsoft Office, Healthcare Consulting, Healthcare Industry, Quality Improvement, Medicaid, Health Education, Provider Relations, Program Management, Process Improvement, NCQA
Education
University of North Carolina at Chapel Hill 1991 — 1992
Masters in Public Health
Kent State University 1982 — 1986
BSN, Nursing
MedCost July 1997 - Present
BCBSNC April 1994 - June 1997
Jefferson Pilot Financial 1989 - 1994
Skills
Insurance, Employee Benefits, Strategic Planning, Health Insurance, Customer Service, Account Management, Managed Care, Sales, Brokers, Term Life Insurance, Workers Compensation
Education
High Point University 1981 — 1985
Batchelor of Science, Business Admin & Economics
BASF August 2014 - Present
BCBSNC October 2013 - May 2014
Duke Clinical Research Institute October 2011 - October 2013
volt at John Deere Corp. April 2010 - September 2011
Mollycoddle, INc. dba Antonella's Salon April 2005 - October 2010
AGFA Division of Bayer, Corp January 1988 - January 2003
Skills
Public Relations, Microsoft Office, Management, Marketing Support, Financial Accounting, Cosmetic Artistry, Licensed Professional..., Customer Service, Marketing, Training, Event Planning, Sales, Team Leadership, Leadership, Cross-functional Team..., Event Management, Public Speaking, Recruiting, Microsoft Excel, Outlook, Time Management, Project Management, Editing, SAP, Nonprofits, Advertising, Contract Negotiation, Research, Marketing Strategy, Organization Skills
Education
Katharine Gibbs School 1978 — 1979
Business, Business
Esthetician
BCBSNC October 2014 - Present
BCBSNC March 2007 - September 2014
Skills
Health Insurance, Business Analysis, Insurance, Process Improvement, Managed Care, Business Process..., Healthcare, Medicare, Program Management, Leadership, HIPAA, Strategic Planning
Education
North Carolina State University 1998 — 2000
Master of Science (MS), Management, Concentration in Finance
Jacksonville University
Bachelor of Science (BS), Business Administration
Allen Tate Realtors February 2015 - Present
Falls Town Realty August 2008 - Present
Coldwell Banker HPW April 2001 - August 2008
BCBSNC May 1995 - August 2000
Skills
Selling, Marketing, Buyers, Sales, Buyer Representation, Relocation, Short Sales, Listings, Residential Homes, Real Estate Transactions, Sellers, Real Estate, First Time Home Buyers, Management, Home Staging, Investment Properties, Single Family Homes, Foreclosures, Referrals, New Home Sales, REO, Investors, Negotiation, Contract Negotiation, Condos, Townhomes
Education
Illinois State University
Bachelor's degree
BCBSNC August 2012 - Present
BCBSNC March 2003 - August 2012
Skills
Process Improvement, Business Analysis, SDLC, Financial Analysis, Program Management, Business Process..., PMO, Vendor Management, Requirements Gathering, Project Portfolio..., Business Process, Visio, Business Requirements
Education
Indiana University of Pennsylvania 1982 — 1987
Bachelor of Science (B.S.), Accounting
Blue Cross Blue Shield of North Carolina BCBSNC March 2011 - Present
BCBSNC August 2007 - March 2011
Skills
Medicare, HIPAA, Health Insurance, Insurance, Process Improvement, Strategy, Managed Care, SDLC, Leadership, Training, Team Building, Program Management
Education
Lenoir Community College
Diploma, Nursing
BCBSNC August 2013 - Present
Part Express/National Express September 2008 - August 2013
New York City Transit Authority October 1997 - December 2007
Skills
Microsoft Office, Retail, Microsoft Excel, Microsoft Word, Sales, Merchandising, Inventory Management, Management, Sales Management, Team Building
Education
LaGuardia Community College 1982 — 1984
Associate of Arts and Sciences (AAS), Accounting
BCBSNC April 2010 - Present
BCBSNC January 2009 - April 2010
BCBSNC August 2005 - January 2009
Skills
Health Insurance, Quality Assurance, Quality Center, Process Improvement
Education
James Madison University 2001 — 2005
Bachelor of Fine Arts (B.F.A.), Computer Animation
BCBSNC 2008 - Present
BCBSNC 2000 - 2008
BCBSNC 1995 - 2000
BCBSNC 1987 - 1994
Education
Louisburg College
BCBSNC 2011 - Present
Walmart October 2009 - October 2011
Skills
Pharmacy, Pharmacy Automation, Medication Therapy..., Pharmacists, Community Pharmacy, Patient Counseling, Compounding, Immunization, Pharmacy Practice, Certified Immunizer, Pharmacy Technicians, Clinical Pharmacy, Pharmacy Benefit..., Prescription, Medical Terminology
Education
Liberty University 2012 — 2014
Masters, Public Health Nutrition
Johnson C. Smith University - JCSU 2004 — 2008
BS, General Science Biology
BCBSNC October 2000 - Present
Skills
Leadership Development, Customer Service, Coaching, Conflict Resolution, Team Building, Team-oriented, Quality Assurance, Community Outreach, Event Planning, Time Management
Education
Johnson C. Smith University - JCSU 1993 — 1997
Bachelors of Science, Social Work
Westover High School 1991 — 1993
High shcool
James Madison High School (Brooklyn NY) 1990 — 1991
High school
UPS October 1998 - Present
BCBSNC February 1993 - Present
Skills
Claim, Process Improvement, Insurance, Health Insurance, HIPAA, Software Documentation, Call Centers, Legal Liability, Workers Compensation, Program Management, Team Building, Training, Customer Satisfaction, Customer Service, Operations Management
Education
UNC Wilmington 1987 — 1991
Bachelor of Science (BS), Sociology
Kaplan University
Certification, Paralegal Studies
Florida Blue March 2015 - Present
SunTrust March 2013 - February 2015
Lockheed Martin Information Technology July 2012 - March 2013
FedEx Services February 2012 - July 2012
Medco Health Solutions June 2011 - February 2012
BCBSNC January 2011 - June 2011
Legg Mason February 2009 - January 2011
Aptiva Corp February 2007 - February 2009
Skills
ETL, Abinitio, Unix, Unix Shell Scripting, Data Warehousing, SQL, Oracle, DB2, Autosys, SDLC, Teradata, Business Intelligence, Mainframe, PL/SQL, Java, Sybase, CA7, XML, Shell Scripting
Education
Jawaharlal Nehru Technological University
Bachelor's degree, Electronics and Communications Engineering
BCBSNC April 2013 - Present
Person County Schools September 2011 - April 2013
Duke University Medical Center July 2003 - September 2011
Education
Liberty University 2012 — 2013
BSN, Nursing
Jefferson College of Health Sciences
ADN, Nursing
ChexMate Consulting LLC September 2010 - Present
UnitedHealth Group January 2011 - October 2013
BCBSNC March 2008 - November 2010
Republic Airways Holdings, Inc. March 2002 - December 2007
Education
Winston-Salem State University 2013 — 2014
Bachelor of Arts (B.A.), Interdisciplinary Studies
High Point University 2009 — 2011
Business Administration, Management and Operations
BCBSNC November 2013 - Present
JDA Software January 2011 - Present
JDA Software August 2007 - December 2010
Oracle Financial Services (Jersey) Ltd June 2006 - July 2007
CSC June 2004 - May 2006
NTT Data Corporation July 2003 - June 2004
Skills
Requirements Analysis, Agile Methodologies, Software Project..., Scrum, Software Development
Education
Jawaharlal Nehru Technological University 1999 — 2003
Bachelor's degree, Computer Science
Kendriya Vidyalaya
BCBSNC July 2012 - August 2014
EMS Consulting February 2011 - June 2012
AON August 2009 - February 2011
BCBSFL January 2004 - May 2009
Skills
Health Insurance, Process Improvement, Business Analysis, Vendor Management, Claim, Employee Benefits, Medicare, Customer Service, Call Centers, Risk Management, Change Management, HIPAA, Project Management, Program Management, General Insurance, Visio, Managed Care, Business Process...
Education
Kellogg Community College 1982 — 1984
Associate of Science (A.S.), Physical Therapist Associate
University of Phoenix
Bachelor of Arts (B.A.), Business Administration and Management, General
Duke University Health System November 2012 - Present
Bell and Howell June 2007 - November 2012
BCBSNC June 2003 - June 2007
Education
Pfeiffer University 2004 — 2007
Master of Health Administration
Pfeiffer University 2004 — 2007
Master of Business Administration (MBA)
Howard University 1993 — 1997
Bachelor of Business Administration (BBA), Accounting
BCBSNC September 2010 - Present
SHPS February 2009 - September 2010
Healthways September 2007 - December 2008
Healthways October 2004 - 2007
Southern Hills Hospital and Medical Center January 2004 - October 2004
NursesRx September 2002 - January 2004
Lee Memorial Health System July 1998 - September 2002
Skills
Case Management, Certified Case Manager, Disease Management, Healthcare, Nursing, Medical-Surgical, Managed Care, Patient Education, Patient Advocacy, Nursing Process, Health Education
Education
Edison State College 1998 — 2000
Registered Nursing/Registered Nurse
Lee County High Tech Center North 1997 — 1998
Practical Nursing
Monroe Community College 1987 — 1989
Associate of Arts and Sciences (AAS), Psychology
Nazareth Academy
Regents Diploma 1986
BCBSNC CSPBCBSNCSeptember 2008 - Present
Education
Kaplan University-Davenport Campus
ASSOCIATES DEGREE, Legal Assistant/Paralegal