Carlson Wagonlit Travel
Industry: Company
DescriptionCarlson Wagonlit Travel is a company managing business travel, meetings and events for companies, governments and non-governmental organizations. Headquarters: Minneapolis, Minnesota, United States CEO: Kurt Joseph Ekert (20 Apr 2016–) Owner: Carlson Companies Number of employees: 18,000 Founded: 1994 Type of business: Privately held company
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Carlson Wagonlit Travel Employees
Carlson Wagonlit Travel September 2015 - Present
Skills
Account Management, Management, Travel Management, Sales, Event Planning, Project Management, Leadership, Budgets, Vendor Management, Sales Management, New Business Development, Event Management, Marketing Strategy, Salesforce.com, Customer Service, Negotiation, Business Planning, Program Management, Change Management, Process Improvement, Entertainment Travel, Travel sourcing, Travel Technology, CRM, Strategy, Online Travel, Business Travel, Tourism, Contract Negotiation
Education
Ecole supérieure de Commerce de Marseille 1990 — 1993
Marketing
San Francisco State University
Certificate, Event and Meeting Planning
MARRATI Investments Inc. February 2014 - Present
Consulting September 2012 - Present
United States Postal Service December 2013 - January 2014
American Express Business Travel February 2009 - August 2012
Discover the World Marketing May 2000 - October 2008
Carlson Wagonlit Travel April 1998 - May 2000
American Express Business Travel February 1997 - April 1998
The Bren Group April 1995 - February 1997
America West Airlines October 1987 - February 1997
Isaac's Travel Service October 1982 - June 1991
Skills
Marketing Research, Customer Service, Time Management, Account Management, Sales, Social Media Marketing, Online Advertising, Event Management, Marketing Strategy, CRM, Customer Satisfaction, Marketing Communications, Sales Management, Budgets, Team Building, Salesforce.com, Social Media, Customer Retention, Advertising, Management, Marketing, Public Relations, Pricing, Team Leadership, Market Planning, Competitive Analysis, Email Marketing, Social Networking, Online Marketing, New Business Development, Contract Negotiation, Teamwork, Travel Management, Call Centers, Outlook, Event Planning, Forecasting, Coaching, Team Management, Recruiting, Cold Calling, Analysis, Product Marketing, Strategy, Microsoft Excel, PowerPoint, Sales Presentations, Sales Process, Marketing Management, Tourism
Education
Scottsdale Community College 1980 — 2001
Business Administration and Management, General, 3.5
International Air and Hospitality Academy 1978 — 1980
Travel and Tourism Certificate, Tourism and Travel Services Marketing Operations, 4.0
R.A. Long High School 1975 — 1978
High School Diploma, General Studies, 3.9
Corporate Travel Planners March 2011 - Present
Carlson Wagonlit Travel June 2002 - March 2011
Skills
Business Travel, Sabre, Tourism, Customer Service, E-commerce, Travel Management, Account Management, Airline Reservations, Ticketing, Leisure Travel, Travel Technology, Online Travel, Hospitality, Hotels, Event Management
Education
St. Phillips college 1996 — 2003
San Antonio College
Carlson Wagonlit Travel November 2007 - Present
STA Travel October 2003 - October 2006
Encore Cruises June 2003 - October 2003
Skills
Customer Service, Sales Management, Account Management, New Business Development, Sales, Event Management, Event Planning, Email Marketing, Online Advertising, Time Management, Tourism, Online Marketing, PowerPoint, Business Development, Travel Management, Business Travel, Social Networking
Education
Seneca College of Applied Arts and Technology 2001 — 2003
Degree, Travel and Tourism - Hospitality
Brother Andre CHS
Carlson Wagonlit Travel June 2003 - Present
Delta Hotels June 1998 - June 2003
Credit Union Central of Ontario August 1992 - March 1997
Carlton Place Hotel April 1989 - July 1992
Skills
Business Travel, Travel Management, Sales, Tourism, Meeting Planning, Corporate Events, Incentive Travel
Education
Ryerson University 1984 — 1988
Bachelor of Arts (B.A.), Hospitality and Tourism Management
Father Henry Carr High School 1979 — 1984
Carlson Wagonlit Travel August 1992 - Present
Skills
Business Travel, Travel Management, Cruises, Vacation, Online Travel, Leisure, Sabre, Tourism, Honeymoons, Galileo, Amadeus, Car Rental, Ticketing, Customer Service
Education
Hazelwood Central
Southeast Missouri State University
Carlson Wagonlit Travel September 2007 - June 2014
Transat Holidays September 2002 - September 2007
Insight Vacations 1996 - 2000
Skills
Online Advertising, Marketing Strategy, Advertising, Marketing, B2B, Creative Direction, Business Strategy, Marketing Communications, Tourism, Promotions, Brand Management -..., Strategic Planning, Creative Strategy, Financial Analysis, Digital Marketing, Social Media Marketing, Copywriting, Leadership, Digital Media, Sales
Education
Canfitpro 2014 — 2015
Personal Training Specialist, Fitness
Digital Media Summit 2013
Social Media
Disney Marketing Summit 2013
Disney Marketing and Social Media
Ryerson University 1998 — 2002
Certificate, Marketing
Ryerson University,Toronto - Public Relations Principles, 2005 2005 — 2005
University of Toronto 2000 — 2016
BA, Political Science
State Farm May 2014 - Present
State Farm Insurance June 2011 - May 2014
State Farm Insurance June 2009 - June 2011
State Farm Insurance January 2005 - June 2009
Saratoga EXPERIENCE! 2004 - 2005
Union Gables Bed & Breakfast 2003 - 2004
Carlson Wagonlit Travel 1995 - 2003
Skills
People Development, Underwriting, Coaching, Property & Casualty..., Leadership, Performance Management, Recruiting, Leadership Development, Training, Change Management, Marketing, Sales, Analysis, Customer Service, Insurance, Team Building
Education
Skidmore College 1998 — 2003
BS, American Studies
Travelink, American Express Travel November 2014 - Present
Ultramar Travel Management July 2014 - July 2014
World Travel, Inc April 2014 - June 2014
Carlson Wagonlit Travel March 2014 - April 2014
Thor24 September 2002 - February 2012
Skills
Business Travel, Leisure Travel, Cruises, Travel Management, Sabre, Online Travel, Vacation, Travel Planning, Hotel Booking, Adventure Travel, Event Planning, Tour Operators, Meeting Planning, Travel Technology, Car Rental, Airlines, Galileo, Apollo, GDS, Ticketing, Customer Service, Amadeus, Travel Insurance, Airline Reservations, Corporate Events, Amadeus GDS, Travel Agency, Training, Airline Ticketing, Booking Systems, IATA, International Travel, Contract Negotiation, Team Building, Sustainable Tourism, Hospitality Management, Destination Marketing, Incentives, Incentive Travel, Help Desk Support, corporate travel, Virtual Teams, after hours emergency..., Accounting, G/L Reconciliations, Artistic Abilities, Musical Background, Poetry, Lyricist, Shamanism
Education
LUFTHANSA INTERNATIONAL RATES TRAINING 2000 — 2000
Advanced & Expert Rates Certification, International Rates
San Diego City College 1985 — 1986
Associate's Degree, Associate of Arts Degree work, b+
System Services of America July 2015 - Present
Systems Services of America April 2014 - Present
American Express January 2010 - February 2013
American Express August 1998 - January 2010
American Express June 1996 - August 1998
American Express August 1995 - June 1996
Carlson Wagonlit Travel April 1990 - June 1995
Skills
Analytics, Financial Modeling, Credit Cards, Segmentation, Relationship Management, Troubleshooting, Data Analysis, Critical Thinking, Streamlining Process, User Acceptance Testing, Problem Solving, Project Coordination, Sabre, Strategy, Travel Management
Education
Robert Morris University - Illinois 1989 — 1990
Tourism and Travel Services Management
Accenture August 2009 - Present
Group O May 2008 - August 2009
Carlson Wagonlit Travel March 2005 - June 2007
Skills
Testing, Test Management, Quality Center, Test Planning, Regression Testing, System Testing, Defect Tracking, QTP, Functional Testing, Integration Testing, Test Strategy, User Acceptance Testing, Test Cases, Test Scripts, Test Automation, Manual Testing, Unit Testing, Performance Testing, SQL*Plus, Teradata, JAWS, Unix, HTML scripting, Web Site Editing, Business Requirements, Requirements Analysis, Requirements..., Software Quality...
Education
Saint Leo University
Computer and Information Sciences, General
Carlson Wagonlit Travel November 2013 - Present
American Express Meetings & Events May 2013 - November 2013
Maxvantage September 2009 - May 2013
American Express Corporate Meeting Solutions November 1997 - September 2009
McGettigan Partners November 1989 - November 1997
Skills
Contract Negotiation, Contract Negotiations, Negotiation, Customer Relations, Sourcing, Vendor Relations, Budgeting, Budgets, Management, Meeting Planning, CRM, Training, Customer Service, Strategy, Business Strategy, Hotels, Strategic Sourcing, Sales, Procurement, Hospitality, Incentives, Trade Shows
Education
Rutgers, The State University of New Jersey-Camden
Bachelor's degree, English Language and Literature, General
Travel Leaders January 1991 - August 2015
Carlson Wagonlit Travel May 1978 - November 1990
Skills
Leisure Travel, Tourism, Travel Management, Business Travel, Cruises, Online Travel, Sabre, Travel Technology, Honeymoons, Vacation, Galileo, Amadeus, Incentive Travel, Car Rental, Leisure, Apollo GDS, Worldspan, Customer Service, Customer Satisfaction, Customer Retention, Customer Relations, Microsoft Word, Travel Planning
Education
Saint Louis Community College-Meramec 1972 — 1974
Liberal Arts and Sciences/Liberal Studies
Bishop DuBourg High School
Victoria's Secret September 2012 - January 2014
Carlson Wagonlit Travel October 2007 - August 2008
Skills
Travel Management, Customer Service, Event Planning, Business Travel, Call Centers, Ticketing, Hotels, New Business Development, Sales, Account Management, Sabre
Education
South University 2009 — 2010
B.S., Healthcare Management
Villanova University 2009 — 2010
Masters Certificate, Project Management, Human Resource
Emarald School of Nursing 1991 — 1993
LVN, Nursing
The University of Texas at El Paso 1991 — 1992
B.S., Business Management
Southwest Institute of Merchandise and Design 1990 — 1992
A.A, Fashion Merchandise/ Business Management
Qvidian March 2014 - Present
Mercury Systems December 2011 - January 2014
Travel Leaders August 2010 - December 2011
Virtusa Corporation July 2009 - August 2010
Juniper Networks February 2008 - February 2009
Mercury Computer Systems 1992 - 2006
Carlson Wagonlit Travel 1983 - 1991
Skills
Sales Operations, Cross-functional Team..., Personnel Management, Forecasting, Sales, Sales Management, Salesforce.com..., Team Building, Analysis, Training, Marketing, Project Management, Sales Process, Process Improvement, Salesforce.com, CRM, Management, Business Development
Education
Salem State University
University of Massachusetts at Lowell
Cheri-Henderson.com April 1983 - Present
CESO, Inc. (David Oakes, President) November 2012 - Present
CESO, Inc. (David Oakes, President) August 2007 - October 2012
Design Homes & Development Co. Inc. (Shery Oakes, President) August 2007 - March 2010
Galaxy Associates August 2004 - August 2007
Dayton Business Committee July 1994 - January 2004
Carlson Wagonlit Travel January 1976 - July 1994
Skills
Research, Proposal Writing, Project Management, Financial Analysis, Microsoft Office, Christian Ministry, Social Media, Public Speaking, Event Planning, Management, Advertising, New Business Development, Blogging, Marketing
Education
Sinclair Community College 1978 — 1979
Business & Marketing
Alter High School 1971 — 1973
West Carrollton High School 1969 — 1971
Carlson Wagonlit Travel May 2015 - Present
Carlson Wagonlit Travel March 2014 - April 2015
Carlson Wagonlit Travel August 2013 - March 2014
Carlson Wagonlit Travel August 2012 - August 2013
Nokia Siemens Networks January 2009 - July 2012
Nokia Siemens Networks 2008 - 2009
Nokia 2006 - 2008
Arian Mahtaab Gostar 2005 - 2006
Qeshm Free Zone Organization 2004 - 2005
Skills
Program Management, Strategy, Project Planning, Project Management, Management, Telecommunications, Leadership, Analysis, PMO, PMP, Team Management, Project Portfolio..., Vendor Management, Change Management, Oil/Gas, Outsourcing, Service Delivery, Negotiation, Business Analysis
Education
Sharif University of Technology
Master of Business Administration (MBA), General management
Sharif University of Technology
Industrial Engineering, Manufacturing
Carlson Wagonlit Travel May 2014 - Present
Target April 2013 - April 2014
Target March 2012 - April 2013
Target April 2007 - March 2012
Risdall Marketing Group March 2001 - March 2007
TMP Worldwide May 1999 - March 2001
Skills
Mobile Marketing, Social Media Marketing, Advertising, Mobile Devices, Marketing, Interactive Marketing, Integrated Marketing, Email Marketing, Digital Marketing, Online Advertising, Digital Strategy, Brand Management, Multi-channel Marketing, User Experience, Content Strategy, Marketing Communications, Web Analytics, Marketing Strategy, Online Marketing, Web Project Management, Direct Marketing, Social Networking, Interactive Advertising, Digital Media, Brand Development, SEM, Strategy, B2B, Account Management, Leadership, Creative Strategy, Management, CRM, Social Media, Sales, E-commerce, Creative Direction, SEO
Education
University of Saint Thomas 2001 — 2003
MBA, Marketing/Marketing Management, General, 3.7 GPA
Saint Mary's University of Minnesota 1995 — 1999
Bachelor of Arts (B.A.), Social Sciences/Political Science, 3.8 GPA
Totino-Grace High School 1991 — 1995
4.01 GPA
Carlson Wagonlit Travel August 2015 - Present
Goombal February 2014 - Present
AssetMark January 2015 - July 2015
Electronic Arts (EA) November 2014 - January 2015
George P Johnson Experience Marketing July 2014 - November 2014
MKTG INC/ YouTube February 2014 - July 2014
Salesforce.com Foundation June 2013 - February 2014
Data 2.0 August 2012 - May 2013
Safeway Foundation January 2012 - July 2012
KQED August 2010 - December 2011
Skills
Event Management, Experiential Marketing, Hospitality, Event Marketing, Promotions, Event Planning, Relationship Marketing, Leadership, Marketing, Management, CRM, Corporate Events, Sponsorship, Start-ups, Nonprofits, Advertising, Budgets, Sales, Email Marketing
Education
San Diego State University 1985 — 1990
BS, Business Administration-Marketing and Journalism-Advertising
Loara HS
Diploma, General Studies
MedAire June 2013 - Present
Brookfield Global Relocation Services March 2011 - May 2013
Wells Fargo February 2009 - March 2011
Carlson Wagonlit Travel January 2008 - December 2008
American Express December 2006 - January 2008
Travel Station March 2005 - December 2006
VARIG May 1988 - September 2002
Skills
Several Office..., 62 WPM Typing, Accurate Data Entry, Accurate Data Entry 81..., Management, Leadership, Human Resources, Account Management, Time Management, Customer Service, Project Planning, Outlook, Travel Management, Tourism, Employee Benefits, Microsoft Excel, Hotels, Data Entry, Spanish
Education
Rio Salado College 2008 — 2009
B
Sanford Brown University – Iselin, NJ 2002 — 2004
Surgical Technology Major, Medical, 3.47
Kean University 1988 — 1989
Bachelor of Applied Science (BASc)
Elizabeth High School 1978 — 1979
Academic High School Degree, B
East Side High 1975 — 1978
Academic, B
Liceu Nacional da Amadora 1974 — 1975
Academic, B
Carlson Wagonlit Travel September 2015 - Present
American Express April 2012 - September 2015
Hewlett-Packard May 2005 - April 2012
Nortel/Williams Communications/NextiraOne November 1995 - May 2005
US Navy August 1982 - August 1989
Skills
Call Center, ACD, Telephony, Customer Experience, Meridian, Problem Solving, PBX, Troubleshooting, Customer Satisfaction, Technical Training, Voice Mail, SQL, Crystal Reports, Documentation, Telecommunications, Avaya, Business Analysis, CTI, Call Centers, Cisco Technologies, Cloud Computing, Contact Centers, Data Center, Databases, Disaster Recovery, Enterprise Architecture, Hardware, IP, IT Management, IT Operations, ITIL, IVR, Integration, LAN-WAN, Management, Networking, SDLC, SIP, Security, Servers, Service Delivery, SharePoint, Software Documentation, Software Installation, Switches, System Administration, System Deployment, TCP/IP, Technical Support, Training
Education
San Diego State University 1982 — 1987
Bachelor of Science, Computer Science
San Diego State University-California State University
LoyaltyOne December 2012 - April 2015
Carlson Wagonlit Travel July 2012 - September 2012
Skills
Customer Service, Customer Satisfaction, Training, Teamwork, Organization &..., Interpersonal Skill, Team Management, Microsoft Excel, Microsoft Word, Research, Social Media, English, Event Planning, Management, Tourism, Sales, Public Speaking, Cross-cultural, Coaching, Administrative and...
Education
Sheridan College 2012 — 2012
Enhanced Language Training, Sheridan College, Oakville, ELT
eLearning 2012 — 2012
TICO 2011 — 2011
Travel and Tourism Diploma, Travel Counsellor
IATA Montreal 2010 — 2011
IATA / UFTAA Foundation & EBT Course, Travel and Tourism
University of Oradea, Romania - Faculty of History, Geography and International Relations 2008 — 2010
Master's Degree, Major: Tourism Management and Planning
University of Oradea , Romania 2004 — 2008
Teaching Staff Training Department: Graduation Certificate, Psychology, Pedagogy
University of Oradea, Romania - Faculty of Letters 2003 — 2007
Bachelor’s Degree, Major: English Language and Literature
Iosif Vulcan, Pedagogical High School, Romania 1999 — 2003
Pedagogical High School Diploma, Early Childhood Education and Teaching, Highschool
American Airlines July 1998 - Present
Circuit Court of Cook County, Chancery Division May 2013 - August 2013
Morris Murdock Travel April 1996 - June 1998
Carlson Wagonlit Travel October 1993 - February 1996
Indiana Univeristy September 1991 - April 1995
Skills
Committed to..., Dependable Team Player, Minimal Supervision, Team Leadership, Team Management, Pro-active Leader, Highly resourceful, Positive Can-do Attitude, Adaptability, Written & Oral..., Outstanding..., Cultural Sensitivity, Oral & Written..., Organization &..., Meticulous eye for..., Highly motivated..., Self-driven, Customer Oriented, Customer Service, Legal Research Skills, Legal Writing
Education
Roosevelt University 2012 — 2013
Certificate of Completion, Paralegal Studies
University of Utah, School of Music, Salt Lake City, Utah 1997 — 1998
Piano Performance, Honors
Indiana University Bloomington, Bloomington, Indiana 1991 — 1995
Bachelor of General Studies, Emphasis in Spanish, French, Italian, and Korean.
Ricks College, Rexburg, Idaho 1985 — 1991
Associate Degree in Arts & Sciences, French Language and Literature
[24]7 Inc. September 2012 - 2014
Adara October 2011 - August 2012
United Airlines January 2006 - May 2011
Sears 2011 - 2011
Ameniti Travel Clubs, Inc. (a subsidiary of United Airlines) 2005 - 2006
Ameniti Travel Clubs, Inc. (a subsidiary of United Airlines) 2002 - 2005
Carlson Wagonlit Travel 1991 - 2001
Skills
E-commerce, Management, Competitive Analysis, Process Improvement, Analytics, Cross-functional Team..., CRM, Strategy, Business Development, Leadership, Outsourcing, Training, Team Leadership, Product Management, Customer Experience, Customer Service, Operations Management, Online Advertising, Call Centers, Project Management, Team Building, Customer Satisfaction, Vendor Management, Strategic Partnerships, Program Management, Conflict Management, Quality Control, Team Management, Advertising, Marketing Strategy, Contract Negotiation, Airlines, Sales, Digital Marketing, Account Management, Forecasting, Pricing, Product Development, Loyalty Marketing, Travel Management
Education
Graham School of Management, Chicago, IL
Certificate in Project Management, Project Management
Saint Xavier University
Bachelor of Arts (B.A.), IO Psychology, Magna Cum Laude
Carlson Wagonlit Travel August 2014 - Present
Carlson Wagonlit Travel September 2012 - August 2014
Pixel Farm December 2011 - September 2012
US Bank August 2006 - December 2011
Nintendo November 2003 - August 2006
CBS Radio July 2000 - June 2001
CBS Radio January 2000 - September 2000
OarFin Records May 1999 - September 1999
Skills
Social Media, Public Relations, Promotions, Advertising, Press Releases, Editorial, Web Writing, Organizational..., Deadline Driven, Project Management, Team Leadership, Mac OS, iWork, Windows, Microsoft Office, Adobe Creative Suite, Illustrator, InDesign, Salesforce.com, Data.com, Hoovers, Marketing Communications, Marketing Strategy, Integrated Marketing, Sales, Marketing, Time Management, Public Speaking, Prezi, Facebook, Email Marketing, Customer Service, Social Networking, Online Advertising, Digital Marketing, Content Writing
Education
Art Institutes International Minnesota 2010 — 2013
Bachelor of Arts (B.A.), Advertising, 3.8 GPA
St. John's University 1998 — 2001
Bachelor of Arts - Cum Laude, Communication, 3.7 GPA
Carlson Wagonlit Travel December 2011 - Present
Carlson Wagonlit Travel July 2009 - December 2011
Carlson Wagonlit Travel June 2008 - July 2009
Skills
Software Development, Travel Technology, Travel Management, Business Travel, Online Travel, GDS, IT Management, Vendor Management, IT Strategy, ITIL
Education
St. John's University
Bachelor of Science
Green Tree Servicing May 2015 - Present
SmartQA, Inc April 2013 - Present
Green Tree Servicing April 2014 - January 2015
Carlson Wagonlit Travel September 2013 - February 2014
StayWell Health Management May 2013 - September 2013
St. Jude Medical August 2011 - March 2013
Intelligent Quality Solutions (IQS) May 2010 - August 2011
Patterson Companies, Inc. February 2008 - May 2010
Patterson Companies September 2006 - February 2008
Guidant / Boston Scientific April 2006 - August 2006
Skills
Quality Center, Test Automation, Test Management, TestComplete, Automation, Manual Testing, Testing, ISTQB, Quality Assurance, Mercury, HP, Test Director, Test Planning, System Testing, Regression Testing, QC, Defect Tracking, Software Quality..., Test Estimation, Test Tools, System Integration..., ClearQuest, TMap, Test Analysis, Risk Based Testing, Black Box Testing, JIRA, TestPartner, Test Execution, Process Improvement, Visio, Agile Methodologies, SDLC, Analysis, Integration, Waterfall, QTP, Test Cases, User Acceptance Testing, Agile Testing, TFS, Performance Testing, LoadRunner, Selenium, Requirements Gathering, Scrum, Usability Testing, Integration Testing, Requirements Analysis, Agile & Waterfall...
Education
Ripon College 1967 — 1971
Bachelors, Economics
VOLKER STEVIN Canada Ltd. June 2012 - Present
Strategic Group May 2012 - June 2012
Strategic Group (Strategic Equity Corp/Strategic Realty Mgmt Corp/Strategic Maintenance Ltd.) June 2004 - May 2012
HRAC - Human Resource Association of Calgary September 2010 - May 2011
Carlson Wagonlit Travel 1994 - 2004
Relocation to Calgary, Alberta August 1990 - May 1992
Connaugh Laboratories January 1990 - July 1990
Corvin Building Maintenance Ltd. November 1988 - December 1989
Skills
Organizational..., Interview Coaching, Executive Coaching, Entrepreneurship, Training & Development, Business Planning, Business Strategy, Team Building, Change Management, Employee Relations, Event Management, Leadership Development, Strategic Planning, Public Relations, Employee Engagement, Employment Contracts, Employer Branding, Project Management, Succession Planning, Employee Training, Performance Management, Strategic HR, Recruiting, Talent Acquisition, Training, Interviews, Personnel Management, Workforce Planning, Human Resources, Deferred Compensation, Budgets, Coaching, Leadership, Employee Benefits, Organizational..., Conflict Resolution, Labor Relations, Strategy, New Hire Orientations, Team Leadership, HR Policies, Talent Management, Management, Executive Search, Temporary Placement, Onboarding, HRIS, Mergers & Acquisitions, Policy, Payroll
Education
Royal Roads University 2008 — 2008
Executive Certificate - Strategic Human Resources, Strategic Human Resources
University of Calgary 1995 — 1997
Certificate, Human Resources Management
Mount Royal College 1991 — 1991
Travel and Tourism, Tourism and Travel Services Management
Universidade Newton de Paiva - Brazil 1985 — 1988
Bachelor's, Communications - Public Relations
Colegio Pitagoras 1977 — 1984
Carlson Wagonlit Travel July 2014 - September 2015
LoyaltyOne 2011 - 2013
LoyaltyOne 2007 - 2011
BMG Columbia House 2005 - 2007
Citibank Canada 2004 - 2005
Citi 2002 - 2004
Davis + Henderson 2000 - 2002
Canada Trust 1997 - 2000
Canada Trust 1990 - 1997
Skills
Loyalty Marketing, Loyalty Programs, CRM, Strategy, Database Marketing, Customer Insight, Direct Marketing, Business Development, Competitive Analysis, Analytics, Marketing Strategy, Segmentation, Product Management, Customer Acquisition, Brand Loyalty, Relationship Marketing, Strategic Planning, Email Marketing, Market Research, Integrated Marketing, Relationship Management, Customer Experience, Strategic Partnerships, E-commerce, Campaign Management, Multi-channel Marketing, Product Marketing, Digital Marketing, Mobile Marketing, Interactive Marketing, Online Marketing, Credit Cards, Marketing Management, Market Planning, Digital Strategy, Partnership Marketing, Financial Services, Brand Development, Account Management, Marketing Communications, Marketing Analytics, Customer Analysis, Vendor Management, Direct Mail, Customer Retention, Brand Management, B2B, Lead Generation, Affiliate Marketing, Leadership
Education
Ryerson University
Bachelor of Commerce (BCom), Marketing with minors in Business Law and Communications
Carlson Wagonlit Travel March 2008 - Present
Carlson Wagonlit Travel March 2006 - March 2008
Carlson Wagonlit Travel January 2004 - March 2006
Maritz Travel Company July 1999 - January 2004
Maritz Travel Company June 1996 - July 1999
Maritz Travel Company June 1995 - June 1996
Skills
Travel Management, Business Travel, Travel Technology, Online Travel, Amadeus, Leisure Travel
Education
Southeast Missouri State University
Stanford University January 2014 - Present
Carlson Wagonlit Travel February 2011 - December 2013
AirPlus International, Inc January 2008 - October 2010
Foothill College January 1992 - June 2010
Continental Airlines January 2006 - December 2007
Northwest Airlines September 2002 - December 2005
Qantas Airways January 2000 - January 2002
Internet Travel Network (GetThere) January 1997 - January 1999
Certified Vacations January 1993 - January 1996
Emporium Travel January 1978 - January 1992
Skills
Travel Management, Sales, New Business Development, Strategic Partnerships, Program Management, Sales Presentations, Account Management, Contract Negotiation, Tourism
Education
University of San Francisco 2004 — 2006
MASTER OF ARTS, Teaching English as a Second Language
San Jose State University 1974 — 1978
BACHELOR OF ARTS, French
FRC 2007 - Present
MF Event Management 1986 - 2009
Carlson Wagonlit Travel 2003 - 2008
Region of Peel 1980 - 1982
Toronto Social Services 1978 - 1980
Northwestern General Hospital 1977 - 1978
Hamilton Psychiatric Hospital 1973 - 1977
Skills
Recruiting, Talent Management, Interviews, Leadership, New Business Development, Building Relationships, Professional Services, Human Resources, Management, Executive Search, Team Building, Qualifying Prospects, Analysis, Program Management, Time Management, Account Management, Social Networking, Sourcing, Negotiation, Training, CRM, Talent Acquisition, Contract Recruitment, Internet Recruiting, Project Planning, Security, Business Development, Event Planning, Technical Recruiting, Career Development..., Trusted Business Advisor, Candidate Retention, Building Business..., Team Management, Selling, Contract Negotiation, Sales, Integrity, Physical Security, CCTV
Education
Sheridan College
Social Work
The Network Support Company October 2011 - Present
Carlson Wagonlit Travel June 2008 - October 2011
Reed Exhibitions US January 1988 - March 2000
Skills
Management, Leadership, Event Planning, Cloud Computing, Social Media Marketing, Marketing Strategy, Marketing, Virtualization, Strategic Planning, Sales
Education
Rochester Institute of Technology 1982 — 1986
Bachelor of Science (BS), Hotel/Motel Administration/Management
Trimble Navigation Ltd August 2005 - Present
American Express July 2000 - June 2004
Carlson Wagonlit Travel August 1998 - July 2000
AAA Miami Valley March 1995 - August 1998
Skills
Analyze travel reports..., Determine methods and..., Collect data for use in..., Compose routine and..., Provide instruction for..., Customer Service, Analysis, Management, Travel Management, Contract Negotiation, Call Centers, Hotels, Sales Management, Customer Satisfaction, Time Management, Account Management, Sales, Negotiation, Budgets
Education
Sinclair Community College 1992 — 1996
Travel and Tourism
Vandalia Butler High School
Usit Colours Bulgaria January 2014 - Present
Happy Tour March 2013 - April 2013
Bohemia Ltd October 2011 - February 2013
Bulgarian Construction Chamber September 2009 - June 2011
Carlson Wagonlit Travel June 2008 - December 2008
European Parliament December 2007 - April 2008
Bohemia Ltd March 2002 - September 2007
Skills
Travel Management, Business Travel, Ticketing, Tourism, IATA, Airline Ticketing, Airlines, Event Management, Amadeus, Leisure Travel, Aviation, Amadeus GDS, Galileo, Hotel Booking, Leisure, Tour Operators, Online Travel, Cruises, Incentive Travel, Hotels
Education
Sofia University Centre for Eastern Languages and Studies 2014 — 2016
Chinese Language
Sofia University St. Kliment Ohridski 2011 — 2013
Master, International Journalism
Sofia University “St. Kliment Ohridski” 1999 — 2003
Bachelor Degree in Tourism, Tourism
English Language School "D-r Petar Beron", Kyustendil, Bulgaria 1994 — 1999
English Language High School Diploma, English Language
Mitchell & Ness April 2014 - Present
Ovations Food Services, LP July 2011 - Present
Mitchell & Ness January 2009 - April 2014
Carlson Wagonlit Travel June 2002 - January 2009
Greater Philadelphia Film Office January 2007 - October 2007
Skills
Microsoft Certified..., Microsoft Excel, E-commerce, Web Content, Photoshop, Adobe Acrobat, Social Media Marketing, Social Media Blogging, Social Media Outreach, Blogging, Social Networking, Marketing, Email Marketing, Web Design, Facebook, Customer Service
Education
Rosemont College 2004 — 2008
Bachelor of Arts (B.A.), Business/Commerce, General
St. Maria Goretti High School 2000 — 2004
HealthEast December 2014 - Present
TCF Financial Corporation January 2013 - November 2014
Ceridian August 2011 - May 2012
Bluestone Physician Services August 2010 - August 2011
North Memorial Health Care January 2008 - August 2010
American Medical Systems January 2004 - January 2008
Carlson Wagonlit Travel July 2002 - June 2003
Fingerhut April 1999 - March 2002
Skills
Talent Management, Employee Engagement, Performance Management, Organizational..., Succession Planning, Employee Relations, Executive Coaching, Leadership Development, Organizational..., Change Management, Executive Development, Strategic Planning, Project Management, Cross-functional Team..., Executive Management, Team Leadership, Healthcare, HRIS, HR Consulting, Training & Development, Organizational..., Change Leadership, Goal Development, Business Process..., Diversity & Inclusion, Conflict Resolution, High Potential..., Culture Change, Strategic Agility, Visionary Thinking, Human Capital Management, Corporate Communications, Strategic Financial..., Virtual Teams, Global Operations, Balanced Scorecard, HR Business Partner, Performance Metrics, Vendor Management, Board of Directors..., Critical Thinking, Non-profits, Medical Devices, Mission Oriented, Restructuring, Collaborative Learning, Building Organizational..., Physician Relations, Talent Acquisition, Executive Talent...
Education
University of Minnesota-Twin Cities
SPHR, Human Resources Leadership
University of Saint Thomas
Mini MBA
International Coaches Federation
Associate Certified Coach (ACC), International Leader Coaching
Coaches Institute
Certified Professional Co-Active Coach (CPCC), Leader Coaching
San Jose State University
Certification, Human Resource Management
San Jose State University
Certification, Training and Development
University of Wisconsin-La Crosse
Bachelors of Science, Business Admin, HR Emphasis, Minor in Psychology
Wayzata High School
GED, High School/Secondary Diplomas and Certificates
Society for Human Resource Management
Human Resources Management and Services
Carlson Wagonlit Travel January 2003 - Present
Michigan Business Travel Association January 2014 - Present
The Auto Club Group 1998 - 2003
Skills
Hospitality, Airlines, Revenue Analysis, Travel Management, Account Management, Business Travel, Process Improvement, Leadership, Travel Technology, CRM, Sabre, Contract Negotiation, Negotiation, Tourism, Management, Hotels, Program Management, Customer Satisfaction, Galileo, Incentive Travel, Online Travel, Event Management, Strategic Partnerships, Competitive Analysis, Leisure Travel, Car Rental, Sales, Sales Management, Budgets, Customer Service, New Business Development, Apollo, B2B, Pricing, Trade Shows, Adventure Travel, Hospitality Industry, Travel Planning, Ticketing, Corporate Events, Expense Management, E-commerce, Booking Systems, Incentives, Leisure, Hotel Management, Operations Management, Amadeus, Meeting Planning, Call Centers
Education
Siena Heights University 2000 — 2001
Siena Heights University
Carlson Wagonlit Travel January 2002 - Present
Carlson Wagonlit Travel June 2011 - December 2011
Carlson Wagonlit Travel 1999 - 2002
Skills
Business Travel, Process Improvement, Process Management, Six Sigma, Quality Management, Project Management, Change Management, Data Analysis, Customer Experience, Customer Service, Online Travel, Sabre, Call Centers, Training, Operations Management, Travel Management, Travel Technology, Optimisation, P&L Budget Management, Presentations, Process Evaluation, Operational Assessment, Internal Audit, Amadeus, P, Ticketing
Education
Ryerson University 1981 — 1984
Hospitality & Tourism Management
Laurentian Regional High School 1977 — 1981
Carlson Wagonlit Travel 2011 - Present
International Medical Corps July 2009 - February 2011
HealthMarkets January 2009 - June 2010
Executours Travel Service October 2006 - October 2008
HRG NorthAmerica November 2004 - October 2006
Skills
Leadership, Employee Relations, Sales, Analysis, Recruiting, Call Centers, Project Management, Microsoft Word, Program Management, Operations Management, Training, Management, Budgets, Nonprofits
Education
San Francisco State University 1986 — 1987
BA, Electrical engineering
Computer Learing Center (San Francico CA) 1981 — 1982
MasterCard February 2015 - Present
MasterCard September 2012 - Present
MasterCard International May 2007 - September 2012
Carlson Wagonlit Travel May 1994 - April 2007
Skills
Process Optimization, Business Analysis, Customer Relations, Program Management, Problem Solving, Mentoring, Customer Service, Project Implementation, Change Management, Management, Product Development, Project Planning, Training, Project Management, Vendor Management, Leadership, Cross-functional Team..., Marketing, Product Management, Travel Management, Payments, Loyalty Programs, User Acceptance Testing, Usability Testing, Design Verification..., Regression Testing, ITIL, Team Leadership, Business Requirements, Mobile Payments, Credit Cards, Debit Cards, Electronic Payments, Cards, Payment Systems
Education
Webster University 2010 — 2014
Master of Arts (M.A.), Management & Leadership, 3.99 GPA
Southeast Missouri State University 1987 — 1992
Bachelor of Science, Mass Communications
Keller WIlliams Group One Inc. March 2010 - Present
Childrens Creative Playday February 2003 - June 2008
Carlson Wagonlit Travel January 1998 - January 1999
Dawn Installations Ltd. July 1992 - January 1997
Education
Simon Fraser University 1986 — 1992
BA, History
Soul Survivors August 2014 - Present
American Express Global Business Travel January 2014 - Present
American Express Global Business Travel 2011 - 2015
American Express June 2012 - January 2014
Front Range Community College January 2012 - January 2013
BCD Travel May 2010 - May 2012
Carlson Wagonlit Travel June 1998 - May 2010
Pulte Mortgage January 2003 - January 2007
Skills
Project Management, Process Improvement, Six Sigma, Business Process, Call Center, Business Strategy, Business Analysis, Team Building, Team Leadership, Management Consulting, Organizational..., Organizational..., Organizational..., Leadership, Strategy, Management, Training, Coaching, Strategic Planning, Call Centers
Education
Regis University 2008 — 2011
Master of Science, Management and Organizational Leadership
Regis University 2003 — 2007
Bachelor of Science, Business Administration
Weight Watchers October 2002 - Present
Redwood Travel August 1996 - Present
Carlson Wagonlit Travel March 1995 - August 1996
American Express Business Travel March 1992 - March 1995
Skills
Customer Service, Strategic Partnerships, Tourism, Leadership, Hotels, Leisure, Salesforce.com, Strategy, Team Building, Product Marketing, Business Development, Human Resources, Sales Management, Cloud Computing
Education
San Jose State University 1973 — 1976
Bachelors, Recreation
Impact Leadership Solutions June 2015 - Present
McVicker and Company April 2014 - May 2015
Strad Energy Services Ltd. January 2013 - March 2014
Strad Energy Services Ltd. January 2012 - January 2013
McVicker & Company, Inc. September 2010 - December 2011
Jones/NCTI June 2008 - September 2010
Jones NCTI November 2007 - June 2008
Carlson Wagonlit Travel 2005 - 2007
Comcast Corporation 1999 - 2003
Skills
Strategic Planning, Executive Management, Team Building, CRM, Leadership, Budgets, Non-profits, Marketing Strategy, Sales Management, New Business Development, Business Strategy, Business Development, Project Management, IT Strategy, Telecommunications, Process Improvement, Program Management, Start-ups, Management, Change Management, Operations Management, Product Development, Team Leadership, Cross-functional Team..., Vendor Management, Contract Negotiation, Business Analysis, Customer Service, Analysis, Strategy, Integration, Sales Process, Team Management, Training, PMO, Business Process, Marketing, Account Management, Strategic Partnerships, Business Process..., Forecasting, Mergers & Acquisitions, Integrated Marketing, Performance Management, Enterprise Software, Project Planning, Product Management, Sales, Leadership Development, Sales Operations
Education
Regis University 2000 — 2003
BS, International Business
Ramsey County September 2013 - Present
Carlson Wagonlit Travel December 2009 - Present
Carlson Wagonlit Travel October 2007 - December 2009
Holy Spirit School August 2005 - July 2007
Holy Spirit School August 2001 - August 2005
Skills
Incentive Travel, Travel Management, Travel Insurance, Business Travel, Apollo, Leisure Travel, Sabre, CMS, Avaya, Matrix, Microsoft Office, Customer Service, Ticketing, Sales, Hotels, Online Travel, Customer Satisfaction, Call Centers, Hospitality, Airlines
Education
Saint Mary's University of Minnesota 2002 — 2004
Master of Arts in Instruction
University of Wisconsin-River Falls 2000 — 2001
Graduate School of Education
The University of North Dakota 1996 — 1999
Bachelor of Science (B.S.), Parks, Recreation and Leisure Studies
Amec Foster Wheeler March 2014 - Present
Masinafar Inc. October 2012 - Present
Black Gold Emergency Planners Inc. June 2013 - March 2014
Vision 2000 Travel Group November 2010 - October 2011
HRG November 2008 - February 2010
Carlson Wagonlit Travel December 2007 - July 2008
American Express 2005 - 2007
Skills
Geospatial Data, GIS, Cartography, Database Modeling, Remote Sensing, GPS devices, ArcMap, ArcSDE, Quantum GIS, GIS Modeling, FME, ArcGIS, Microsoft Office, Teamwork, ArcGIS Server, Customer Service, Project Planning, Trimble GPS, Python, Web Mapping, ESRI, Geography, Spatial Databases, Spatial Analysis, GPS, Data Management, Research, Environmental Awareness, Management, Data Analysis, Geomatics
Education
Southern Alberta Institute of Technology / SAIT 2011 — 2012
Bachelor's Degree, Geographic Information System
SENAC 2006 — 2007
Diploma, Environmental Research/ Management
Universidade Anhembi Morumbi 2000 — 2004
tourism, travel and tourism
UCare Minnesota February 2012 - Present
United Health Group April 2011 - February 2012
Capgemini 2010 - 2012
Brookdale Senior Living January 2011 - April 2011
Carlson Wagonlit Travel March 2010 - January 2011
Medica May 2007 - January 2010
GMAC November 2005 - April 2007
Jostens July 2005 - October 2005
Land O'Lakes June 1998 - June 2005
GE May 1997 - May 1998
Skills
Erwin, OBIEE, SQL*Plus, PL/SQL, Toad, Unix Shell Scripting, T-SQL, Autosys, Microsoft SQL Server, SQL, SQL Loader, Essbase, SQL Navigator, DAC, Perl, C, Control M, Query Tool, Data Modeling, Databases, Data Services, SSIS, Data Warehouse..., Informatica, Business Intelligence, ETL, Data Warehousing, DB2, Oracle, SAP, SDLC, Integration, Unix, Data Marts, Systems Analysis, Star Schema, Shell Scripting
Education
Utkal University 1992 — 1995
Master of Computer Applications (M.C.A.), Data Modeling/Warehousing and Database Administration
Sambalpur University 1989 — 1992
Bachelor of Science (BS), Mathematics
Carlson Wagonlit Travel January 2014 - Present
Atlas Travel February 2007 - January 2014
Travelport 2006 - 2007
Abacus Travel 2002 - 2007
Skills
Travel Management, Business Travel, Sabre, Contract Negotiation, New Business Development, Salesforce.com, Concur, Sales Management, Speech Writing, PowerPoint, Marketing Communications, Solution Selling, Sales, Strategic Partnerships, Account Management, Marketing, Travel Technology, Tourism, Business Development
Education
University of Maine
Masters, Economics, Magna Cum Laude
Roger Williams University
BS, Marketing, Magna Cum Laude
Salem State University
Master's Degree, Education, 4.0
Webroot Inc. January 2012 - December 2013
Openwave Systems Inc April 2008 - September 2011
Openwave Systems Inc September 2006 - April 2008
Openwave Systems Inc August 2005 - September 2006
Openwave Systems Inc March 2003 - August 2005
Allen Systems Group July 2001 - March 2003
Carlson Wagonlit Travel September 1996 - July 2001
Skills
US GAAP, Oracle, Salesforce.com, Cash Flow, Accounting, Forecasting, VAT, General Ledger, Revenue Recognition, SAB 104, Sarbanes-Oxley Act, Chartered Accountant, UK GAAP, Monthly Close, Mentoring Of Staff, Excel, Cognos, ERP Oracle, SOX, Internal Controls, Reconciliation, IFRS, Payroll, GST, Corporate Tax, Compliance, Accounts Payable, Quote to Cash, Accounts Receivable, Fixed Assets, Revenue Analysis, EITF 09-3, SOP 97-2, SOP81-1, Payment Services, Deal Execution, Account Reconciliation, GAAP, Financial Reporting, Consolidation, Financial Analysis, Auditing, Microsoft Excel, Finance, Financial Accounting, Analysis, External Audit, SEC filings, Budgets, Internal Audit
Education
Royal Holloway, U. of London 1991 — 1994
BSc Honours
Association of Chartered Certified Accountants
ACCA
City of Sunnyvale 2015 - Present
Apple 2012 - 2014
Carlson Wagonlit Travel 2011 - 2012
Infinity Travel, Inc. 2008 - 2009
Samsung Electronics 2006 - 2007
Biltmore Hotel and Suites 2005 - 2005
Carlson Wagonlit Travel 2000 - 2002
Skills
Negotiation, Event Management, Sales, Travel Management, Customer Service, Event Planning, Management, Account Management, Sales Management, Fundraising, Airline Ticketing, Team Building, Business Development, Meeting Planning, Public Relations, Organizational..., Leadership, Communication Skills, Detail oriented
Education
San Jose State University
Bachelor of Arts
Gannett May 2014 - Present
Florida Today Communications November 2010 - April 2013
Florida Today Communications September 2008 - November 2010
Florida Today Communications February 2008 - September 2008
Watson Commercial Real Estate July 2006 - February 2008
Florida Today Communications April 2005 - July 2006
Travel Incorporated April 1997 - March 2005
Carlson Wagonlit Travel June 1993 - February 1995
Bon Appétit Management Co October 1990 - February 1992
Skills
Advertising, New Business Development, Leadership, Sales, Marketing Communications, Digital Marketing, Strategy, Online Advertising, Advertising Sales, Account Management, Copywriting, Team Building, Event Management, Copy Editing, Project Management, Social Networking, Publishing, Editing, Salesforce.com, Newspapers, Web Analytics, Editorial, Facebook, Customer Retention, Contract Negotiation, Lead Generation, Marketing, Management, Market Research, Digital Media, Public Relations, Multimedia, Sales Process, Team Leadership, Marketing Strategy, Publications, Social Media Marketing, Email Marketing, Content Development, Online Marketing, Magazines, SEO, Social Media, SEM, Digital Strategy, Creative Strategy, Project Planning, Building Relationships, Microsoft Office, Media Planning
Education
Webster University, (Space Coast Campus) 2000 — 2002
M.A., Management
Santa Clara University 1986 — 1990
Bachelor of Arts, English
Loretto Highschool 1983 — 1986
College/University Preparatory and Advanced High School/Secondary Diploma Program
Habitat for Humanity International December 2013 - Present
Georgia-Pacific LLC May 1999 - December 2013
Georgia-Pacific LLC January 2001 - February 2004
Carlson Wagonlit Travel February 1998 - April 1999
Skills
Travel Management, Business Travel, Hotels, SAP, Access, Project Management, Analysis, System Administration, Vendor Management, Teamwork, Training, Process Improvement, SharePoint, Troubleshooting, Data Analysis, Customer Service, Time Management, Event Planning, Budgets, Event Management, Account Management, Leadership, Contract Negotiation, Outlook, Management, Team Building, Purchasing, Human Resources, Project Planning, PowerPoint, Marketing, Solution Selling, Customer Satisfaction, Business Planning
Education
University of Maryland University College 2014 — 2016
Master of Business Administration (MBA), The Manager in Orgs & Society, Managing People Global Work, Economic Management
Savannah State University 1993 — 1997
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Smith & Associates February 2014 - Present
LyondellBasell January 2013 - November 2013
Universal American September 2007 - January 2013
Carlson Wagonlit Travel April 2007 - June 2007
Heritage Health Systems/Universal American September 2006 - April 2007
HPS September 2005 - September 2006
Skills
Applicant Tracking..., Cold Calling, Onboarding, Employee Relations, Screening Resumes, Interviews, Sourcing, Benefits Administration, Succession Planning, Talent Acquisition, Recruiting, Job Descriptions, HR Policies, Talent Management, Human Resources, Management, Employee Benefits, Background Checks, College Recruiting, HRIS, CRM, Resume Writing, Workforce Planning, Performance Management, Networking, Hiring, Temporary Staffing, PeopleSoft, Taleo, Personnel Management, New Hire Orientations, Deferred Compensation, Technical Recruiting, Temporary Placement
Education
Klein High School
Rice University
HR Management Certification, HR
University of Houston
Carlson Wagonlit Travel Senior Program ManagerCarlson Wagonlit TravelFebruary 1998 - Present
Skills
Travel Management, Business Travel, Sabre, Online Travel, Travel Technology, Project Management, Business Travel, Travel..., Contract Negotiation, Account Management, Incentives, Incentive Travel, Event Management, Sales Management, Hotels, Tourism
Education
Robert Morris University 1984 — 1985
Associates Degree, Hospitality and Travel Management, Hospitality Administration/Management
USAIRWAYS INC February 2008 - August 2015
Carlson Wagonlit Travel September 2007 - February 2008
Federal Reserve Bank of Cleveland December 2005 - August 2007
US Airways Inc May 1989 - July 2005
Skills
•Developed..., Airlines, Travel Management, Call Centers, Training, Customer Service, Sabre, Ticketing, Business Travel, Forecasting, Airports, Flights, Revenue Analysis, Tourism, Aviation, Sales, Leisure Travel, Aircraft, Commercial Aviation, Hotels, Account Management, Online Travel, Travel Planning, Operations Management, Amadeus
Education
Robert Morris University 1980 — 1985
Bachelor’s Degree, Business Administration and Management, General
PENN HILLS HIGH SCHOOL 1978 — 1980
High School, Business
Carlson Wagonlit Travel 2015 - Present
Avenue One Consulting 2005 - Present
Target 2014 - 2015
The Schwan Food Company 2011 - 2014
UnitedHealth Group 2009 - 2011
Mayo Clinic 2008 - 2009
UnitedHealth Group 2007 - 2008
Blue Cross and Blue Shield of Minnesota 2005 - 2006
SUPERVALU 2004 - 2005
MatrixCare 2002 - 2004
Education
Saint John's University
B.S., Accounting, Liberal Arts
University of St. Thomas
MBA, Management
United Auto Credit Corporation August 2015 - Present
Carlson Wagonlit Travel August 2008 - August 2015
iBASEt November 2004 - June 2008
Los Alamos National Laboratory May 2002 - June 2004
BenefitPoint May 2000 - May 2002
Marie Laslie Photography 2002 - 2002
Sun Microsystems December 1998 - May 2000
StorageTek November 1996 - November 1998
PANHANDLE EASTERN CORPORATION December 1993 - December 1996
Skills
Databases, Microsoft SQL Server, Oracle, SQL, T-SQL, Database Administration, Troubleshooting, Data Modeling, Unix, Solaris, Performance Tuning, Data Warehousing, Disaster Recovery, Requirements Gathering, SDLC, Software Development, Database Design, Management, Shell Scripting, PL/SQL, Project Management, Business Intelligence, Amazon Web Services..., Integration, Leadership
Education
Regis University 1998 — 2003
MSCIS, Database
Stephen F. Austin 1989 — 1993
BA, Accounting, 3.0
Longview High School 1985 — 1989
High School, None
Carlson Wagonlit Travel April 2014 - May 2015
Carlson Wagonlit Travel July 2010 - April 2014
Keyot June 2009 - May 2010
JobDig November 2008 - February 2009
New JUNKMARKET, LLC June 2008 - October 2008
JUNKMARKET, Inc. December 2006 - June 2008
The Local Blend September 2006 - October 2007
Clemens Perk November 2004 - December 2005
Skills
Social Media, Project Management, Content Management, Website Development, Business Development, Social Media Marketing, Social Networking, Marketing, Marketing Strategy, Public Relations, Event Planning, Email Marketing, Marketing Communications, Online Marketing, Digital Marketing
Education
Saint John's University 2002 — 2006
BA, Theater, English
Saint John's University
Goodby Silverstein & Partners January 2003 - 2013
Rosenbluth International/Amex Travel October 1999 - December 2002
Carlson Wagonlit Travel June 1998 - September 1999
Travelink, American Express Travel June 1997 - June 1998
United Airlines November 1995 - June 1997
Skills
Business Travel, Employee Training, Travel Management, Apollo GDS, Customer Service, Call Centers, Customer Satisfaction, Travel Technology, Travel Planning, Leisure Travel, Online Travel
Education
Solano Community College
Associate of Arts (AA), Business Administration and Management, General
Atlas Travel - Global Travel Management July 2015 - Present
ADTRAV Travel Management April 2014 - July 2015
Humana December 2013 - March 2014
El Sol Travel October 2007 - February 2013
Carlson Wagonlit Travel November 2006 - September 2007
Carlson Wagonlit Travel March 2006 - October 2006
Hobson Travel April 2005 - March 2006
Navigant International February 2004 - March 2005
Gant Travel Management February 2001 - December 2003
Skills
Outstanding verbal, Call Center Management, Fast Learning, Hospitality Industry, Travel Agency, Frontline Management, Problem Solving, Event Planning, Employee Training, Customer Service, Customer Satisfaction, Call Centers, Ticketing, Apollo, Sabre, Travel Management, Sales, Team Building
Education
Rio Salado College 2011 — 2011
Business Administration and Management, General
Flagstaff, AZ 2010 — 2010
CPC, Medical Insurance Coding Specialist/Coder
UW-Oshkosh 1984 — 1985
Business/Commerce, General, 3.5
Forest View High School 1980 — 1984
Diploma, General, B+
SITA July 2015 - Present
BCD Travel August 2012 - July 2015
American Express August 2008 - July 2012
American Express February 2003 - August 2008
Carlson Wagonlit Travel July 2001 - February 2003
National Leisure Group 1995 - 1998
Skills
Multilingual, Organizing, Strong Business Acumen, Analytical Abilities, Flexible Working, Customer Service, Internet Research, Sabre, Apollo, Rez One Plus, EWFM, Quick Exchange, Saturn, PCSS, Business Travel, Apollo GDS, GDS systems, PNR, Cliqbook, Airline Reservations, Microsoft Exchange, Hotel Booking, Airline Ticketing, Online Travel, Tourism, Online Research, Call Centers, Management, Travel Management, Airlines, Sales, Leisure Travel, Hotels, Hospitality, Analytical Skills
Education
South University 2009 — 2012
Bachelors, Managment and Leadership
South University 2010 — 2011
Associate's degree, Business Administration and Management, General
Abacus Technology, Supporting Department of Interior (BSEE, BOEM, ONRR) December 2009 - Present
MarkWest Energy Partners, L.P. July 2008 - July 2009
Carlson Wagonlit Travel April 2006 - December 2007
TQ3Navigant January 2003 - April 2006
SatoTravel April 2000 - December 2002
Skills
Process Improvement, Incident Management, Technical Support, ITIL v3 Foundations..., Knowledge Management, Performance Metrics, Service Level Management, Detailed Organization, Organizational Structure, Collaborative Problem..., Collaborative Leadership, Interpersonal Skills, Customer Service..., IT Service Desk..., KPI Reports, Reporting & Analysis, Staff Development, Documentation, Creative Writing, Management, IT Management, ITIL, Troubleshooting, Business Analysis, Windows Server, Customer Service, Integration, Program Management
Education
San Diego Mesa College 1977 — 1982
N/A, General Education
Clairemont Senior High 1973 — 1976
Dogstar SF January 2015 - Present
Uber June 2014 - November 2014
Executive Hotels & Resorts January 2014 - April 2014
Lopez Fisheries May 2013 - August 2013
Carlson Wagonlit Travel July 2007 - April 2012
Sonic Drive-In December 2003 - June 2007
Skills
Customer Service, Hospitality, Time Management, Travel Management, Business Travel, Teamwork, Tourism, Sales, Customer Satisfaction, Hotels, Sabre, Microsoft Word, Event Management, Call Centers, Negotiation, Account Management, Call Center
Education
St. Louis Community College 2006 — 2009
Associate's degree, Tourism and Travel Services Management
Southeast Missouri State University 2005 — 2006
French Language and Literature
Carlson Wagonlit Travel September 2014 - Present
Education
Saint Mary's University of Minnesota 2010 — 2013
Masters Degree, Business Administration
Saint Mary's University of Minnesota 2006 — 2009
Bachelor of Arts Degree, Accounting
Aimia Inc October 2010 - Present
Star Exhibits & Environments September 2008 - October 2010
Carlson Marketing Worldwide November 2006 - November 2007
Carlson Marketing Worldwide July 2005 - November 2006
Carlson Marketing Worldwide 2004 - 2005
Carlson Marketing Group 2000 - 2002
Sharon Fuller Enterprises 1996 - 2000
Carlson Wagonlit Travel 1994 - 1996
Skills
Relationship Marketing, Strategy, Integrated Marketing, Marketing, CRM, Measurements, Leadership, Public Speaking, Sponsorship Activation, Marketing Communications, Strategic Planning, Event Planning, Creative Direction, Management, Direct Marketing, Team Leadership, Event Management, Trade Shows, Product Management, Brand Development, Contract Negotiation, Retail, Loyalty Programs, Social Media Marketing, B2B
Education
Saint Mary's University of Minnesota
Masters, Human Development
University of Minnesota - Carlson School of Management
Executive Leadership Program, Leadership
University of Minnesota-Twin Cities
BA, English
University of St. Thomas
Mini-Masters, E-commerce
AMERICAN EXPRESS CORPORATE TRAVEL May 2002 - Present
Carlson Wagonlit Travel January 1995 - January 2002
Mechanics Bank January 1993 - January 1995
Skills
Client Relations Skills, Needs Analysis, Train New Employees, Quality Assurance, Bilingual, Apollo GDS, Windows 7, Microsoft Office, Typing, Certified Group..., Sabre, Business Travel, Apollo, Hotels, Customer Service, Leadership, Leisure Travel, Airlines, Amadeus, Sales, Revenue Analysis, Travel Management
Education
Sawyer School
Travel & Tourism and Hotel
US Airways September 2011 - Present
Private Contractor January 1996 - Present
DeVry Inc. 2010 - 2011
Maxvantage Meetings September 2009 - January 2010
American Express July 2006 - September 2009
Carlson Wagonlit Travel April 2005 - April 2006
United Airlines January 1999 - February 2004
Chicago Title and Trust Co December 1992 - January 1999
Skills
Contract Negotiation, Management, Event Management, Registration, Project Management, Meeting Planning, Budgets, Account Management, Strategic Planning, Sales, Leadership, Customer Service, Marketing Strategy, Team Building, Marketing, Event Planning, Program Management, Hospitality, Trade Shows, Recruiting, Marketing Communications, Leadership Development, Training, Fundraising, Social Networking, Social Media Marketing, Public Relations, Hotels, Corporate Events, Social Media
Education
Roosevelt University 1998 — 2000
MS, Hospitality & Tourism Management
Carlson Wagonlit Travel May 2015 - Present
Carlson Wagonlit Travel July 2011 - April 2015
Carlson Wagonlit Travel November 2000 - July 2011
Carlson Wagonlit Travel May 1998 - August 2000
Hanover Travel June 1992 - May 1998
Skills
Business Travel, Travel Management, Leisure Travel, Online Travel, Tourism, Leisure, Sabre, Galileo, Travel Technology, Ticketing, Cruises, Vacation, Car Rental, Hotels, Travel Agency, Customer Service, Hospitality, Sales
Education
Seneca College of Applied Arts and Technology
Walkerton District Secondary School
Charcoal Group of Restaurants April 2011 - Present
Charcoal Group of Restaurants June 2004 - April 2011
The Lung Association 2001 - 2003
Carlson Wagonlit Travel October 1997 - January 2000
Skills
Event Management, Fundraising, Volunteer Management, Hospitality, Sponsorship, Strategic Planning, Menu Development, Event Planning, Customer Service, Social Media
Education
Sheridan College 1995 — 1997
Diploma, Human Services Administration
Wilfrid Laurier University 1991 — 1995
Bachelor of Arts, Psychology
Agency Technology, LLC April 2015 - Present
RRK Travel Consulting January 2010 - Present
American Society of Travel Agents July 2013 - March 2014
Global Business Travel Association (GBTA) January 2011 - June 2013
Travel Leaders/Albany Travel January 1993 - February 2011
Carlson Wagonlit Travel May 1990 - January 1993
US Airways May 1988 - April 1990
Piedmont Airlines October 1986 - April 1988
Empire Airlines February 1983 - September 1986
Skills
Travel Technology, Travel Management, Mergers, Strategic Planning, New Business Development, Customer Relations, Sales Management, Tourism, Customer Service, Airlines, Business Travel, Leisure Travel, Account Management, E-commerce, Training, B2B, Hotels, Mergers & Acquisitions, Contract Negotiation, Strategy, Marketing, Leisure, Vacation, Pricing, Management, Sales, Program Management, Business Development, Hospitality, Incentive Travel, Sabre, Cruises, Leadership, Incentives, Negotiation, Budgets, Online Travel
Education
Regis University
BA, Business/Sociology
Luxottica Retail June 2013 - Present
IKEA Canada July 2011 - June 2013
Carlson Wagonlit Travel August 2000 - July 2011
St. Michael's Hospital May 1999 - August 2000
Skills
Performance Management, Employment Law, Employee Relations, HRIS, Compensation, Talent Management, Succession Planning, Coaching, Change Management, Policy, Organizational..., Employee Engagement, Strategic Planning, Onboarding, Negotiation, Customer Service, Administration, HR Policies, Leadership Development, HR Strategy, Internal Communications, Benefits, Retail, Team Building, Budgeting, Microsoft Office, Conflict Resolution, Sourcing, Human Resources, Leadership, Management, Talent Acquisition, Employee Training, Collective Bargaining, Union Relations, Labor Relations, New Hire Orientations, Recruiting, Benefits Administration, Hiring, Personnel Management, Budgets, Deferred Compensation
Education
Sheridan College 2000 — 2004
Certificate in Human Resources Management, Human Resources
York University 1991 — 1995
BA, hons, Psychology/Film
Freelance Website Content Writer 2012 - Present
Freelance Web Design January 2011 - Present
WuHsing Tao School March 2013 - March 2014
Carlson Wagonlit Travel December 1995 - December 2008
Skills
Dreamweaver, HTML, Photoshop, Flash, CSS, Wordpress, Web Design, CMS, SEO, Adobe Creative Suite
Education
Seattle Central College 2009 — 2010
Certificate, Web Design
Carlson Wagonlit Travel July 2014 - Present
Carlson Wagonlit Travel October 2005 - June 2014
Tugboat Media July 2002 - September 2005
coreGenesis Systems June 2000 - June 2002
Audio Visual Telecommunications (AVT) January 2000 - June 2000
BC Hydro January 1999 - August 1999
Skills
XML, JavaScript, MySQL, Java, SQL, HTML, Linux, C++, Data Modeling, Business Strategy, Network Security, ColdFusion, Tomcat, E-commerce, Business Analysis, Software Development, SQL Server, Business Intelligence, Product Management, CSS, Web Development, AJAX, Software Project..., Team Leadership, SEO, Web Services, Requirements Analysis, Microsoft SQL Server, SDLC, Databases, Project Management, Oracle, CRM, Web Applications, Java Enterprise Edition, Testing, Architectures, Agile Methodologies, Scrum, Agile Project Management, Management, Integration, Online Travel, Marketing, Social Media, Leisure Travel, Loyalty Programs, Email Marketing, Enterprise Architecture, Mobile Applications
Education
Simon Fraser University 2002 — 2004
MBA
University of Victoria 1993 — 2000
Bachelor of Science
McCallum Place Eating Disorder Centers August 2015 - Present
Serco October 2013 - August 2015
Liberty Mutual Insurance October 2007 - April 2013
Carlson Wagonlit Travel 2005 - 2007
Meramec Valley R-3 School District August 1984 - May 2005
Skills
Excel, PowerPoint, Scheduling, Word, Customer Relations, Microsoft Office, Outlook, Administrative Support, Public Speaking, Spreadsheets, Mentoring, Teaching, Calendars, Staff Development, Adobe Acrobat, Inventory Management, Coordination, Teamwork, Process Scheduler, Customer Service, Software Documentation, Administrative..., Microsoft Excel, Management, English, Curriculum Design, Documentation, SharePoint, Event Management, Healthcare, Insurance, Workers Compensation, Fundraising, Program Management, Microsoft Word, Administration, Troubleshooting, Time Management, Leadership, Analysis, Team Building, Customer Satisfaction, Human Resources, Training, Budgets, Recruiting, Access, Team Leadership, Employee Training, Data Analysis
Education
Webster University 1984 — 1988
MAT, Education
Southeast Missouri State University 1980 — 1984
BSE, Education
Union High School 1976 — 1980
Diploma, General Studies
OptumInsight October 2010 - Present
FICO July 2002 - October 2010
FICO December 2001 - July 2002
Braun Consulting June 2000 - December 2001
Manley Group 1998 - 2000
Carlson Wagonlit Travel 1997 - 1999
Connect Computer Company May 1995 - June 1997
Technigraph Corporation April 1994 - September 1994
Intelligo Coporation May 1994 - August 1994
Skills
Business Management, Data Warehousing, Technology Strategy..., Project Management, Business Intelligence, Process Improvement, Extraction..., Database Design, Team Builiding, Quality Assurance, Client Relationship..., Software Development, Project Implementation, Solution Architecture, Healthcare IT, Financial Services, Professional Services, Enterprise Architecture, Training & Development, Analytics, Business Analysis, Business Objects, Business Process, CRM, Consulting, Data Modeling, ETL, Healthcare Information..., IT Strategy, Management, Program Management, Requirements Gathering, Strategy, Team Building
Education
University of Saint Thomas 2004 — 2010
MS
Saint Mary's University of Minnesota 1990 — 1995
Bachelor of Arts
Citicorp Mortgage May 2008 - Present
AT&T February 2002 - Present
Carlson Wagonlit Travel September 1995 - December 2001
Skills
Analytical Skills, Process Scheduler, Business Planning, Applicant Tracking..., Process Engineering, Call Center, Management, Process Improvement, Vendor Management, Customer Service
Education
Saint Louis University 2006 — 2007
MBA, Business
University of Missouri-Saint Louis 2002 — 2005
BSBA, Business Management and Finance with Minor in Psychology
Carlson Wagonlit Travel October 2011 - Present
Realogy February 2011 - June 2011
Viaero Wireless March 2009 - February 2011
Carlson Wagonlit Travel 2010 - 2010
Rocky Mountain Health Plans September 2008 - January 2009
Carlson Wagonlit May 2006 - May 2008
Vertis Inc April 2004 - February 2006
Absolute Performance Inc. 2004 - 2006
Level (3) Communications October 2003 - February 2004
First Data Corporation January 2001 - December 2003
Skills
Data Modeling, Data Warehousing, Databases, ETL, Integration, Microsoft SQL Server, Oracle, PL/SQL, Program Management, SDLC, Shell Scripting, SQL, T-SQL, Unix
Education
Rensselaer Polytechnic Institute 1979 — 1984
Associations
Bachelors of Science
Manual High School
HelmsBriscoe April 2010 - Present
Plan on It, LLC August 2006 - April 2010
First Data Corporation April 2001 - August 2006
First Data Corporation November 1994 - April 2001
American Express Business Travel November 1993 - April 2000
American Express Business Travel November 1992 - November 1993
Carlson Wagonlit Travel April 1984 - November 1993
Skills
Event Planning, Customer Service, Account Management, Hospitality, Hospitality Industry, Meeting Planning, Trade Shows, Negotiation, Event Management, Resorts, Corporate Events, Hotels, Revenue Analysis, Contract Negotiation, Team Building
Education
Regis University 1994 — 1999
Bachelor of Science (B.S.), Business Administration and Management, Marketing
CIC (Convention Industry Council)
CMP, Certified Meeting Planner
Carlson Wagonlit Travel July 1996 - Present
Northwest Airlines September 1995 - July 1996
Continential Airlines October 1981 - September 1995
Skills
Strategic / Tactical..., Acquisition Integration, Staff Leadership &..., Financial Planning &..., Contact Center..., Contact Center..., Global Mindset
Education
Six Sigma Training 2014 — 2014
Lean Six Sigma - Green Belt Certification
CWT Leadership Journey 2008 — 2009
Carlson Business School of Management 2000 — 2000
Executive Leadership Program
North Harris Community College 1987 — 1987
Business Courses
Rock Valley College 1977 — 1979
General Studies
Commerce Bank February 2009 - September 2014
Travelport January 2006 - December 2008
Carlson Wagonlit Travel January 2004 - December 2005
American Express January 2003 - December 2003
American Express January 2002 - December 2002
AT&T January 2000 - December 2001
American Express January 1996 - December 1999
American Express January 1994 - December 1995
NAACP January 1993 - December 1993
IBM January 1988 - December 1992
Skills
Account Management, B2B, Banking, Business Development, Business Strategy, Credit, Credit Cards, Customer Service, Electronic Payments, Financial Services, Loans, Management, Marketing Strategy, Merchant Services, New Business Development, Payments, Product Management, Relationship Management, Risk Management, Sales, Sales Management, Sales Process, Salesforce.com, Selling, Strategic Partnerships
Education
American Express Sales Manager Training 1994 — 1995
Business, Management, Marketing, and Related Support Services
IBM Marketing Education Program 1987 — 1988
Systems Engineering
Rutgers, The State University of New Jersey-New Brunswick 1977 — 1979
Bachelor’s Degree, Fine/Studio Arts, General
Carlson Wagonlit Travel October 2005 - Present
BCD Travel July 1998 - April 2003
Cendant January 1996 - July 1998
Skills
Business Travel, Sabre, Customer Service, Online Travel, Travel, Hotels, Travel Planning, Tourism, Management, Hotel Booking, Airlines, Leisure, Revenue Analysis, Travel Technology
Education
Richland Community College 2013 — 2015
Accenture August 2009 - Present
Group O Direct May 2008 - August 2009
Accenture Technology Solutions August 2007 - May 2008
Carlson Wagonlit Travel April 2005 - April 2007
JPMorgan Chase 2001 - 2005
Skills
Software Documentation, Business Analysis, SDLC, Manual Testing, Regression Testing, Technical Support, Testing, System Testing, Requirements Analysis, Integration, SharePoint, Test Execution, User Acceptance Testing, Quality Center, Agile Methodologies, Process Improvement, Software Project..., ETL, Visio, SQL, Quality Assurance, Unix, Requirements Gathering, Software Development, Test Planning, Java, Microsoft SQL Server, XML
Education
Saint Leo University 2003 — 2006
Computer and Information Sciences, General
Windstream Communications July 2012 - Present
Windstream Communications June 2011 - July 2012
PAETEC 2008 - 2011
PAETEC April 2005 - February 2008
Carlson Wagonlit Travel March 2001 - April 2005
Skills
Supervisory Experience, Outstanding Customer..., Project Management, Customer Service, Customer Satisfaction, Teamwork, Customer Retention, Research, Call Centers, Management, Operations Management, Recruiting, Team Leadership, Telecommunications, Training, Leadership
Education
Roberts Wesleyan College 2007 — 2009
BS, Organizational Management
SUNY Cobleskill 1998 — 2000
AAS, Travel and Resort Marketing
Marion Central School 1994 — 1998
H.S., REgents Diploma
Events, by Travel and Transport and Ultramar Travel September 2015 - Present
Carlson Wagonlit Travel November 2013 - February 2015
Merck July 2012 - November 2013
The Janssen Pharmaceutical Companies of Johnson & Johnson May 2011 - April 2012
BCD Meetings & Incentives LLC October 2008 - May 2011
EMC Meeting Solutions January 2007 - October 2008
Educational Testing Service September 1995 - January 2006
Skills
Performance Measurement, Contract Negotiation, Data Analysis, Operational Efficiency, SOP Development, Building Strategic..., Program Management, Compliance Management, New Business Development, Marketing Communications, Training & Development, Public Speaking, Leadership, Process Improvement, Marketing, Negotiation, Strategic Partnerships, Meeting Planning, Strategic Planning, Sales Management, Event Management, Project Management, Budgets, Management, Tourism, Hotels, Trade Shows, Travel Management, Vendor Management, Incentives, Team Building, Business Development, Account Management, Operations Management, Event Planning, Social Media Marketing, Leadership Development, Employee Training, Project Planning, Webinars
Education
Rider University 1990 — 1993
Bachelor of Arts (B.A.), Education
Rider University 1989 — 1993
History/Education, Majored in History, Minored in Education
Carlson Wagonlit Travel December 2005 - Present
PEMSTAR INC. January 2001 - August 2003
MOBILESYS INC. February 2000 - December 2000
HADCO CORPORATION August 1999 - January 2000
IBM ALMADEN November 1998 - June 1999
Skills
Management, System Administration, Windows XP, SharePoint, Process Improvement, Active Directory, Windows, Microsoft Exchange, Program Management, Team Building, Project Management, VMware, Call Centers, Teamwork, Customer Service, Troubleshooting, Network Administration, Windows Server, Operations Management, Citrix, CRM, IT Management, Product Management, IT Service Management, Business Analysis
Education
San Jose State University 1995 — 1999
Bachelor of Science, Computer Science
Blue Cross and Blue Shield of Minnesota January 2013 - Present
StayWell Health Management 2006 - January 2013
StayWell Health Management 2005 - 2006
UnitedHealth Group 2002 - 2004
Fairview Health Services 2001 - 2002
Carlson Wagonlit Travel 1998 - 2001
Carlson Wagonlit Travel 1996 - 1998
MLT Vacations 1993 - 1996
Skills
Account Management, CRM, Health Promotion, Program Management, Strategy, Employee Wellness, Training, Marketing Communications, Disease Management, Leadership, Employee Benefits, Healthcare, Time Management, Health Education, Marketing
Education
Saint Mary's University of Minnesota 2002 — 2005
Master of Arts (M.A.), Human Development
FedEx October 2013 - Present
FedEx Services September 2012 - October 2013
FedEx Services August 2011 - September 2012
FedEx Services February 2010 - August 2011
Discover the World Marketing August 2009 - January 2010
Vangent, Inc. October 2008 - September 2009
Carlson Wagonlit Travel November 2003 - October 2008
Skills
Account Management, Customer Service, Customer Relations, Process Improvement, Salesforce.com, Inside Sales, Customer Satisfaction, Sales Support, Airlines, Travel Management, Transportation, Logistics, Field Work, Sales, Call Center, Sales Operations, B2B, Call Centers, Outlook, Training, Leadership, Management, Team Building
Education
Rio Salado College 2008 — 2012
Associate of Arts and Sciences (AAS), Organizational Management
Rio Salado College 2008 — 2012
Certificate of Completion, Organizational Leadership
Rio Salado College 1996 — 1996
Certificate of Completion, Airline Operations
Travel June 2007 - Present
Carlson Wagonlit Travel 2000 - 2004
American Express Business Travel 1995 - 2000
Skills
Customer Service, Event Management, Public Speaking, Event Planning, Microsoft Office, Tourism, Account Management
Education
Robert Morris College 1985 — 1987
Travel Certificate, Tourism and Travel Services Management
Lindblom
Carlson Wagonlit Travel May 2014 - Present
Carlson Wagonlit Travel August 2012 - May 2014
Carlson Wagonlit Travel June 2010 - August 2012
Carlson Wagonlit Travel January 2007 - May 2010
Carlson Wagonlit Travel April 2005 - December 2006
Carlson Wagonlit Travel March 2003 - March 2005
Carlson Wagonlit Travel December 2000 - February 2003
Skills
Quality Assurance, Software Quality..., Business Travel, Travel Technology, Travel Management, Sabre, Online Travel, Business Analysis, Amadeus, Process Improvement, Airlines, Vendor Management, Project Management, SDLC, Agile Methodologies, Requirements Analysis, Scrum, Testing
Education
Western Governors University 2009 — 2012
Bachelor of Science (BS), Business - IT Management
Rock Valley College 2006 — 2007
Associate of Arts (AA), History
Carlson Wagonlit Travel January 2013 - Present
Wild Birds Unlimited Nature Shop 2003 - 2012
Academy of Computer Technology and Travel 2001 - 2003
Trans World Airlines 1998 - 2000
Skills
Sales Management, Budgets, Marketing, Coaching, Sales, Customer Service, Merchandising, Customer Satisfaction, Sales Operations, Account Management, Contract Negotiation, Management
Education
Saint Louis University
B. S., Travel, Transportation and Tourism
Carlson Wagonlit Travel March 2010 - Present
Toronto Transit Commission November 2008 - July 2009
Education
Ryerson University 1987 — 1990
BAA, Journalism Public Relations
Maritz Travel Company April 2013 - Present
Maritz Travel Company July 2004 - April 2013
Maritz Travel Company January 2001 - June 2004
Maritz Travel Company September 1998 - December 2000
Carlson Wagonlit Travel June 1997 - September 1998
Skills
Incentives, Meeting Planning, Corporate Events, Incentive Programs, Trade Shows, Location Intelligence, Event Management, Travel Management, Incentive Travel, Event Planning, Hospitality, Loyalty Marketing, Marketing
Education
Saint Louis Community College-Florissant Valley
St Charles Community College
Carlson Wagonlit Travel May 2010 - Present
Education
Saint Louis University 1986 — 1990
B.S., Transportation, Travel and Tourism
Baxalta August 2015 - Present
Baxalta August 2015 - Present
American Express April 2014 - March 2015
American Express July 2007 - March 2014
American Express May 1993 - July 2007
Carlson Wagonlit Travel September 1986 - May 1993
Skills
Business Travel, Call Centers, Travel Management, Account Management, Sabre, Vendor Management, Salesforce.com, Change Management, Process Improvement, Customer Experience, Team Leadership, Leadership, Customer Satisfaction, Management, Customer Service, Business Analysis, Strategy, Analytics, Online Travel, Project Management, Microsoft Excel, Customer Retention
Education
Roosevelt University 2007 — 2011
MBA, Human Resource Management
Roosevelt University 2000 — 2006
Bachelors, Psychology
American Express March 2008 - Present
American Express January 2005 - March 2008
Carlson Wagonlit Travel February 2000 - July 2004
Education
Shippensburg University of Pennsylvania 1994 — 1998
Bachelor of Arts, Mass Communications
IBM Canada March 2015 - Present
IBM Canada February 2012 - March 2015
IBM Canada March 2011 - February 2012
IBM Canada Ltd. April 2010 - February 2011
IBM Canada 1997 - June 2010
Carlson Wagonlit Travel 1988 - 1997
Skills
Program Management, Event Planning, Demand Generation, Marketing, Sales Enablement, CRM, Project Management, Social Media, Strategy, Marketing Strategy
Education
Seneca College of Applied Arts and Technology 1982 — 1984
Business, Travel and Tourism
GlobalPoint Travel Solutions May 2013 - Present
Sky Gardens, Ltd., Atlanta March 2004 - Present
ADTRAV Travel Management October 2012 - April 2013
All Seasons Travel, Atlanta January 2011 - June 2012
American Express, Atlanta March 2008 - June 2009
Vacation Express, Atlanta November 2002 - November 2007
Georgia International Travel, Atlanta March 2001 - May 2002
Teplis Travel Service, Atlanta February 1999 - September 2000
Carlson Wagonlit Travel March 1996 - September 1998
Skills
Business Travel, Travel Management, Sabre, Leisure Travel, Ticketing, Online Travel, Travel Technology, Airlines, Leisure, Worldspan, Management, Sales, Revenue Analysis
Education
College of Central Florida
Certificate, Travel Agency Operations
Seminole Community College
Carlson Wagonlit Travel 1995 - Present
Carlson Wagonlit Travel 2000 - 2013
Skills
Travel Technology, Customer Service, Tourism, Sabre, Hotels, Airlines, Meeting Planning, Team Building, Vacation, Hospitality, Travel Management, Trade Shows, Business Travel, Marketing, Travel Planning, Event Management, Excel, Team Leadership, Mentoring, Training & Development, business tr, Group Travel
Education
American Airlines Training Academy
McGregor School of Travel & Tourism
Rockland Community College
Associate of Arts and Sciences (AAS)
Results! Travel May 2002 - Present
Carlson Wagonlit Travel 1994 - 2002
Skills
Travel Management, Tourism, Sales, Marketing, Business Travel, Hotels, Account Management, Sales Management, New Business Development, Management, Strategic Planning, Online Travel, Contract Negotiation, Customer Service, Leisure, Hospitality
Education
Sinclair Community College 1973 — 1976
Associate Degree, Accounting
Wright State University August 2013 - Present
PNC Mortgage January 2011 - July 2012
PNC formally National City March 2007 - May 2011
PNC formally National City March 2007 - January 2011
Manpower June 2005 - March 2007
Manpower/Adecco June 2005 - March 2007
Holiday Inn Express August 2004 - June 2005
Carlson Wagonlit Travel September 1998 - July 2004
Saztec 1988 - 1993
Skills
Excel, Research, Word, Lotus Notes, PowerPoint, Access, PeopleSoft, Microsoft Excel, Microsoft Word, Recruiting, Software Documentation
Education
Sinclair Community College 2008 — 2009
Associate of Arts and Sciences (A.A.S.), History
Wright State University
Bachelor of Art, History
Carlson Wagonlit Travel January 2012 - November 2013
Carlson Wagonlit Travel March 2011 - January 2012
American Express Business Travel July 2002 - June 2009
Expedia Corporate Travel February 2002 - November 2004
American Express Business Travel January 1999 - January 2002
Carlson Wagonlit Travel January 1997 - January 1999
Skills
Apollo, Business Travel, Ticketing, Customer Service, Customer Relations, Customer Satisfaction, Problem Solving, Vendor Relations, Hotels, Hospitality, Sabre, Hospitality Industry, Management, Revenue Analysis, Account Management, Travel Management, Event Planning, Event Management, Tourism
Education
Seattle University 1971 — 1976
Law Enforcement Admin & International Law
Seattle University 1971 — 1975
Bachelor of Science, Political Science and Law Enforcement Administration
Synchrony Financial February 2014 - Present
Lockheed Martin June 2008 - Present
GE Capital Retail Bank September 1995 - February 2014
CSC June 2000 - June 2008
Nichols Research Corporation February 1998 - June 2000
Carlson Wagonlit Travel November 1987 - November 1994
Top Value Enterprises 1979 - 1986
Skills
Linux, Word, Excel, Microsoft Office, Documentation, Customer Service, Data Center, Problem Solving, SharePoint, Microsoft Word, Microsoft Excel, Windows 7, Computer Hardware, Security Clearance, Software Documentation, Process Improvement, Security, Troubleshooting, Management, DoD, Unix
Education
Sinclair Community College 1995 — 1997
AAS Buisness Management, Business & IT
Carlson Wagonlit Travel April 2014 - Present
AstraZeneca April 2008 - May 2012
Skills
SAP, Financial Analysis, Budgets, Customer Service, Management, Tax, Microsoft Office, Microsoft Excel, Forecasting
Education
Ryerson University 1994 — 1998
Bachelor of Business Management, Accounting and Finance
CPA Ontario
Certified Professional Accountant, Accounting and Related Services
Carlson Wagonlit Travel July 2010 - Present
Frontier Drilling USA, Inc. June 2010 - July 2010
Frontier Drilling USA, Inc. May 2009 - June 2010
Skills
Travel, Human Resources, Travel Management, Offshore Drilling, Oil/Gas, Travel Planning, Supervisory Skills, Offshore Operations, Onshore, Drilling, Petroleum, Energy Industry, Occupational Health, Upstream, Subsea Engineering, Maritime, Gas, Booking Systems, Business Travel, LNG, Completion, Leisure, Oil & Gas Industry, FPSO, Energy, Oilfield, Pressure, Oil & Gas, Car Rental, Sabre
Education
San Jacinto College 1994 — 1996
La Porte Hight School
Carlson Wagonlit Travel October 2000 - Present
Skills
Financial Reporting, Accounting, Financial Analysis, Financial Modeling, Corporate Finance
Education
Saint Mary's College 1977 — 1981
BBA, Accounting
Carlson Wagonlit Travel March 2014 - Present
American Express Meetings and Incentives 2003 - December 2013
American Express Meetings and Incentives 1998 - 2003
American Express 1997 - 1998
American Express Business Travel Centre 1996 - 1997
Rider Travel 1990 - 1996
Marlin Travel 1989 - 1990
Fiesta Holidays 1987 - 1989
Saudi Arabian Airlines 1987 - 1987
Skills
Certifited Meeting..., Event Management, Negotiation, Hospitality Management, Business Travel, Budgets, Food & Beverage, Event Planning, Strategic Sourcing, Customer Service, Contract Negotiation, Corporate Events, Hospitality, Hotel Management, Hotels, Incentive Travel, Incentives, Leisure, Leisure Travel, Meeting Planning
Education
Ryerson University 2000 — 2000
Ryerson University 1999 — 1999
Seneca College of Applied Arts and Technology 1984 — 1987
Hospitality Management
Carlson Wagonlit Travel September 2008 - Present
Getz Travel 1989 - 1999
Skills
Business Travel, Travel Management, Management, Sabre, Airlines, Leisure Travel, Customer Service, Online Travel, Car Rental, Tourism
Education
Rutgers, The State University of New Jersey-New Brunswick 1966 — 1969
English Language and Literature/Letters
Revenue Enterprises LLC June 2012 - Present
Carlson Wagonlit Travel November 1995 - November 2008
Carlson Wagonlit Travel November 1995 - November 2008
Skills
Accounts Payable, Account Reconciliation, Accounts Receivable, General Ledger, Invoicing, Accounting, Bank Reconciliation, Financial Reporting, Payroll, Journal Entries, Outlook, Spreadsheets, Fixed Assets, Microsoft Excel
Education
American Airlines Travel Academy 1995 — 1995
Certificate, Travel & Tourism
South Suburban College 1988 — 1989
Carlson Wagonlit Travel June 2012 - Present
Land O'Lakes July 2011 - May 2012
Skills
Financial Analysis, Financial Reporting
Education
St. John's University 2007 — 2011
Bachelor's degree, Accounting and Finance
Carlson Wagonlit Travel December 1991 - Present
Uniglobe May 1988 - December 1991
Continental Airlines April 1986 - May 1988
Skills
Sabre, Travel Management, Business Travel, Tourism, Customer Service, Leisure Travel, Online Travel, Travel Planning, Tour Operators, Car Rental
Education
University of New Orleans 1982 — 1983
Southeastern Louisiana University 1980 — 1982
Carlson Wagonlit Travel February 2005 - Present
Oaks Travel Corp February 1985 - January 1999
Continental Airlines January 1971 - June 1984
Skills
Business Travel, Travel Technology, Sabre, Galileo, Online Travel, Tourism, Leisure Travel, Amadeus, Account Management, Leisure, Incentive Travel, Cruises, Hotels, Incentives, Revenue Analysis, Sales Management, New Business Development, Vacation
Education
San Jacinto College 1967 — 1969
Associate's degree, Interior Design
Saatchi & Saatchi May 2015 - Present
Publicis Groupe March 2012 - April 2015
Carlson Wagonlit Travel June 2010 - February 2012
Carlson Wagonlit Travel October 2007 - May 2010
Carrefour Italie September 2005 - September 2007
Carrefour Republique tcheque November 2004 - June 2005
Carrefour Republique tcheque April 2003 - October 2004
Education
Institut d'Etudes politiques de Paris / Sciences Po Paris 2000 — 2002
Diplome de Sciences Po
Université Paris Sorbonne (Paris IV) 1998 — 2000
Licence
Carlson Wagonlit Travel October 2011 - Present
Skills
Microsoft Office
Education
Seneca College of Applied Arts and Technology 2009 — 2011
Carlson Wagonlit Travel On-Site Supervisor- Travel Related ServicesAmerican ExpressJune 1996 - May 1999
Skills
Tourism, Business Travel, Travel Management
Education
Rutgers, The State University of New Jersey-New Brunswick 1973 — 1976
Bachelor of Arts (B.A.), Foreign Languages and Literatures, General
Carlson Wagonlit Travel February 2013 - Present
SUPERVALU 2008 - Present
SUPERVALU 2008 - 2013
SUPERVALU 2008 - 2013
Caesars Entertainment Corporation August 2005 - April 2008
Skills
Financial Analysis, Internal Controls, Analysis, Internal Audit, Auditing, Microsoft Excel, Account Reconciliation, Microsoft Office, Pricing Strategy, Accounting, Microsoft Word, Financial Modeling, Audit Command Language, Analytical Skills, SOX 404, SQL, SOX Compliancy, Accruals, Bid Pricing, Writing, XML, Statistical Modeling, ACL, Gaming Industry, Grocery Industry, Hospitality Industry, Food & Beverage, Collaborative Problem..., Problem Solving, Statistical Sampling, Adobe Acrobat, Internal Control..., Business Efficiency, Global Finance, Proformas, Strategic Finance, Project Management, Competitive Analysis, Market Analysis
Education
South Dakota State University 1998 — 2005
Economics/Business, Accounting
Egencia April 2014 - Present
Carlson Wagonlit Travel August 1997 - August 2013
American Express Business Travel May 1994 - August 1997
Garber Travel June 1983 - April 1994
Skills
Travel Management, Sabre, Business Travel, Travel Technology, Leisure, Ticketing, Travel Planning, Car Rental, Leisure Travel, Hospitality, Airlines, Cruises, Incentive Travel, Hotels, Online Travel, Tourism, Vacation, Adventure Travel
Education
Travel Education Center 1979 — 1979
Salem State College 1972 — 1976
Bachelor of Science (BS), Elementary Education and Teaching
Carlson Wagonlit Travel August 2009 - Present
Skills
Instructional Design, Training, Training Delivery, E-Learning
Education
Roosevelt University 1998 — 2000
Master's degree, Instructional Design
University of Illinois at Chicago 1985 — 1988
Bachelor's degree, Management
Carlson Wagonlit Travel September 2015 - Present
Education
Simon Fraser University 2013 — 2017
Bachelor’s Degree, Computer Science