Experience
Watonwan County Human Services   February 2015 - Present
True Value Radio Shack and Verizon   May 2014 - February 2015
Carlson Wagonlit Travel   July 2012 - May 2014
Delta Air Lines  June 2011 - June 2012
Carlson Wagonlit Travel   October 2007 - June 2011
Carlson Craft  March 2003 - August 2007

Skills
Customer Service, Customer Support, Airlines, Apollo GDS, Microsoft Office, Organization, Time Management, Troubleshooting

Education
Rasmussen College-Minnesota   2013 — 2015
Associate's Degree, Information Systems Management, Computer Information Technology, 3.9 GPA

Butterfield-Odin High School   1997 — 2002
Diploma, General Education

Experience
Cal Net Technology Group  August 2015 - Present
Self-Employed  May 2012 - Present
Beach Volleyball   July 2009 - Present
Splango Media   October 2014 - August 2015
National Volleyball League   July 2013 - April 2014
Udaya Productions   July 2012 - June 2013
Hewlett-Packard  August 2007 - July 2012
Hewlett-Packard  August 2006 - August 2007
Hewlett-Packard  July 2005 - August 2006
Carlson Wagonlit Travel   April 2005 - July 2005

Skills
E-commerce, Social Media Marketing, SEO, Marketing Strategy, Marketing, Social Media, Training, Strategic Planning, Management, Salesforce.com, Sales, Advertising, Sports Marketing, Project Management, Microsoft Office, Analytics, Sales Management, Digital Marketing, Web Design, Program Management, Teamwork, Communication, Flexibility, Omniture, Problem Solving, Writing, Requirements Analysis, Process Improvement, Online Marketing, Strategy, Email Marketing, User Experience

Education
Northwest Nazarene University   2000 — 2004
Bachelor of Fine Arts, Graphic Design

Experience
Citizant  May 2015 - Present
Insight Global  July 2014 - May 2015
MorphoTrust USA  March 2011 - March 2014
Technica Corporation  May 2010 - March 2011
Carlson Wagonlit Travel   September 2008 - December 2009

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Process Improvement, Project Management, Visio, Budgets, Integration, Microsoft Project, Program Management, Requirements Analysis, Software Documentation, SharePoint, Leadership

Education
Washington Business School   2001 — 2002
MS Office Diploma, MS Office

Prince George's Community College   1999 — 2001

Experience
Valley Presbyterian Hospital  March 2013 - Present
Valley Presbyterian Hospital  June 2007 - March 2013
Hollywood Presbyterian Medical Center  January 2005 - June 2007
Carlson Wagonlit Travel   June 1993 - October 1996

Skills
Healthcare, Healthcare Management, Event Planning, HIPAA, Business Development, Project Management, Hospitals, EMR, Employee Relations, Healthcare Information..., Nursing, Physician Relations, Revenue Cycle, Meditech, EHR, Strategic Planning, Management

Education
Pasadena City College
Associate of Science (AS), Small Business Administration/Management

University of Illinois at Chicago
Certification in Non-profit Management

Experience
Technology Integration and Real Estate   2013 - Present
Google  2013 - Present
AECOM  2011 - 2013
Carlson Wagonlit Travel   2005 - 2011
American Express  1991 - 2006

Skills
Strategic Planning, Client Development, Customer Retention, Strategic Sourcing, Helping Clients Succeed, Sales Management, Strategic Partnerships, Strategic Thinking, Profit Maximization, Interpersonal Leadership, While Forming Cohesive..., Global Travel Management, Corporate Real Estate, Procurement, Global Program..., Project Management, Negotiation, Contract Negotiation, Leadership, Cross-functional Team..., Business Development, Key Account Management, Program Management, Account Management

Education
Northwestern University
Bachelor of Science (BS), Economics

Northwestern University - Kellogg School of Management
MBA, Finance, Marketing

Experience
Advocare  March 2014 - Present
Aramark  February 2014 - Present
Carlson Wagonlit Travel   May 2014 - May 2015
Corporate Travel Planners  April 2007 - April 2014

Skills
Sabre, Business Travel, Travel Planning, Hotels, Amadeus, Travel Management, Ticketing, Leisure Travel, Vacation, Leisure, Cruises, Tourism, Honeymoons, Airlines, Online Travel, Event Management, Travel Technology, Revenue Analysis, Flights, Hotel Booking, Hospitality, Tour Operators

Education
University of Phoenix   2012 — 2013
Psychology

Palo Alto College   1998 — 2000
Kinesiology and Exercise Science

Northwest Vista College
Kinesiology and Exercise Science

Experience
Elia Photography   2011 - Present
Potpourri Group  2002 - Present
World Travel Partners  1996 - 2001
Carlson Wagonlit Travel   1994 - 1996

Skills
Art Direction, Creative Direction, Graphic Design, Adobe Creative Suite, QuarkXPress, Web Design, Fashion, Illustrator, Illustration, Direct Mail, Photoshop, Digital Photography, Layout, Photography, Image Editing, Brochures

Education
Northeastern University   1996 — 1997

University of Massachusetts, Amherst   1992 — 1993

Experience
T and T Consulting Services, Inc.   January 2015 - Present
Northrop Grumman Corporation Fairfax Va   January 2006 - January 2015
Carlson Wagonlit Travel   November 1994 - December 2005

Skills
E-Gov Travel Govtrip, Sabre Reservation System, Team Leadership, Customer Service, Customer Satisfaction, Travel Management, Business Travel, Call Centers, Program Management, Process Improvement, Team Management, Change Management, Service Delivery, Requirements Analysis, Visio, Integration

Education
Radford University   1980 — 1985
Bachelor of Arts (B.A.), Marketing

Experience
Baker Hughes  January 2012 - Present
Carlson Wagonlit Travel   May 2011 - January 2012
American Express Business Travel  November 2008 - May 2011
American Express  June 2005 - November 2008
American Express  2004 - 2008
American Express  June 2005 - March 2007
American Express  February 2004 - June 2005
WorldTravel BTI  June 2002 - February 2004
American Express  January 1998 - June 2002

Skills
Travel Management, Business Travel, Program Management, Sabre, Strategy, Leadership, Call Center, Account Management, Leisure Travel, Process Improvement, Management, Contract Negotiation, CRM, Analysis, Customer Service, Customer Satisfaction, Business Planning, Project Management, Call Centers, Negotiation, Budgets, Strategic Partnerships, Business Development, B2B, Vendor Management, Customer Retention, Team Building, Training, Pricing, Team Management, Operations Management, Cross-functional Team..., Executive Management, Business Process..., Change Management, Team Leadership, Forecasting, Strategic Sourcing, Strategic Planning, Business Strategy, New Business Development, Outsourcing, Procurement, Sales Management

Education
University of Phoenix   2008 — 2010
Organizational Leadership

Penn State University   1990 — 1991
Elementary Education

Experience
Google  October 2013 - Present
Carlson Wagonlit Travel   September 2000 - Present
Broadcom  May 2011 - October 2013
Trust Company of the West  March 2004 - April 2011
Navigant International  September 2000 - March 2004
Rosenbluth International  October 1994 - September 2000

Skills
Corporate Travel Agent, dual Agent, apollo and..., Travel, Concur, Cliqbook, GDS systems, Apollo GDS, Sabre, Airline Reservations, PNR, Account Management, Travel Management, Ticketing, Travel Technology, Leisure Travel, Amadeus, Car Rental

Education
Pacific Travel Trade School   1993 — 1994
Certificate in Travel Industry, Tourism and Travel Services Marketing Operations

Orange Coast College   1992 — 1993
general classes, lower division

Experience
Carlson Wagonlit Travel   October 2013 - Present
Aesthetic Plastic Surgery International   May 2010 - January 2012
A-TEK Incorporated   November 2007 - May 2010
Carlson Wagonlit Travel   January 1996 - November 2007
Carlson Wagonlit Travel   January 1996 - November 2006

Skills
Sabre, Groups, Travel Management, Customer Relations, Administration, Customer Experience, •Expert in SABRE..., Apollo, Call Center, Worldspan, Ticketing, Google Groups, Call Centers, Hotels, Business Travel, Tourism, Online Travel, Leisure Travel

Education
Banner Collage   2005 — 2007
Diploma, Surgical Technologist

Northern Virginia Community College   2001 — 2005
undergraduate, managment and Health

Experience
Money Mentors   May 2009 - Present
ATCO Travel   2006 - 2008
Carlson Wagonlit Travel   1998 - 2005
Warner Lambert (now Pfizer)   1991 - 1998

Skills
Coaching

Education
Northern Alberta Institute of Technology   1979 — 1981
Business, Marketing Management

Experience
Ashesiglobal   October 2010 - September 2011
Tavina International   October 2007 - March 2008
Carlson Wagonlit Travel   February 2006 - September 2007
Delta Air Lines  September 1985 - June 2005

Skills
Program Management, Training, Customer Service, Outsourcing, Performance Management, Call Centers, Workshop Facilitation, Call Center, Conflict Resolution, Coaching

Education
Northeastern University   1973 — 1975
Associate, Business

Experience
Carlson Wagonlit Travel   March 1997 - Present
Marlin Travel  April 1992 - March 1997
Bel Air Travel   1989 - 1992
Carousel Holidays   1988 - 1989

Skills
Business Travel, Sabre, Customer Service, Microsoft Office, Leisure, Tourism, Online Travel, Ticketing, Leisure Travel, Cruises, Travel Technology, Car Rental, Incentives, Travel Management, Hotels

Education
Seneca College of Applied Arts and Technology   1987 — 1990
3 year Diploma, Tourism Industry Administration

Queen's University   1984 — 1987
Bachelor of Arts, Mathematics

Experience
USAA  July 2014 - Present
NICE Systems  August 2010 - July 2014
Carlson Wagonlit Travel   January 2000 - August 2010

Skills
Call Centers, Training, Performance Management, Employee Engagement, Training Delivery

Education
Regent University
Business Ledership

Experience
ALTOUR  October 2013 - Present
Yonna's Hallmark   October 2012 - Present
Apple River Liqour   May 2008 - Present
FROSCH  June 2013 - October 2013
Carlson Wagonlit Travel   January 1997 - September 2012

Skills
Leisure Travel, Business Travel, Travel Management, Sales, Tourism, Hotels, Sabre, Customer Service, Apollo GDS, Wspan GDS, Concur, Hospitality, Airlines, Travel Planning, Hospitality Industry

Education
Rasmussen College-Minnesota   2010 — 2013
Associate's degree, Accounting

Experience
International SOS  November 2014 - Present
Travel Leaders Franchise Group  August 2008 - October 2014
Ariba  April 2006 - July 2008
American Express Business Travel  February 2002 - April 2006
Rosenbluth International  1993 - 2002
World Travel Partners  1990 - 1993
Carlson Wagonlit Travel   1979 - 1990

Skills
Travel Management, Business Travel, Account Management, New Business Development, Contract Negotiation, Tourism, Airlines, Strategic Planning, Hotels, Customer Service, Negotiation, Marketing, RFP, Leisure Travel, Team Building, Sales Management, Online Travel, Meeting Planning, Travel Technology, Budgets, Service Delivery, Product Marketing, Outlook, Analysis, Expense Management, Business Development, Strategy, Sales, Sales Operations, Hospitality, Management, Training, CRM, Program Management, Incentives, Sabre, Cruises, Incentive Travel, SaaS

Education
Universidad Autónoma de Madrid   1983 — 1984
Language Teaching Certificate

Portland State University   1978 — 1980
Associate

Experience
Sage  October 2014 - Present
CSC  September 2007 - May 2014
BCD Travel  April 2006 - August 2007
ARAMARK  August 2002 - July 2005
Travel Technology Group  August 2000 - March 2002
Carlson Wagonlit Travel   April 1999 - January 2000
American Express Travel Services  March 1996 - March 1999
American Express Travel Services  1993 - 1996

Skills
Account Management, Vendor Management, Customer Service, Contract Negotiation, Travel Management, Operations Management, Hospitality, Business Travel, Process Improvement, Team Building, Airlines, Customer Satisfaction, Revenue Analysis, Change Management, Sales Management, Team Leadership, Outsourcing, Management, Leadership, CRM, Negotiation, Training

Education
Northwood University
Bachelor of Science, Business Administration

Texas A&M University

Experience
Enterprise Events Group  January 2015 - Present
Convivial, LLC   February 2014 - Present
Enterprise Events Group  October 2014 - January 2015
Carlson Wagonlit Travel   December 2013 - April 2014
The University of Texas at Austin  June 2013 - August 2013
Cvent  February 2012 - June 2013
American Express Business Travel  November 2007 - February 2012
Gray Consulting  May 2004 - November 2007
US HealthConnect   May 2004 - January 2005
The Catalyst Group Inc.  September 2002 - December 2003

Skills
Contract Negotiation, Meeting Planning, Event Management, Leadership, Marketing, Account Management, Business Development, Management, Vendor Management, CRM, Negotiation, Strategic Sourcing, Program Management, Hotels, Training, Incentives, Market Research, Project Planning, Event Planning, Budgets, Social Media Marketing, Sales, Hospitality, Project Management, Relationship Management, Salesforce.com, Process Improvement, HCP International..., International Project..., Client Development, Microsoft Office, Cvent, Data Analysis, Market Analysis, International Logistics, Registration, Hospitality Industry, RFP, Cultural Intelligence, Vendor Relationships, MBA, Financial Analysis, Destination Management..., Strategic Meetings..., Proposal Development, Corporate Events, Customer Service, Public Relations, Tour Management, Tour Planning

Education
Rosemont College
MBA, International

Penn State University
BA, General Arts & Sciences - International Business

Universidad de Las Americas - Puebla, Mexico
Penn State Study Abroad, Spanish and Mexican History

University of Limburg - Maastricht, The Netherlands
Penn State Study Abroad, International Business and Dutch

Experience
Carlson Wagonlit Travel   May 2014 - Present
Carlson  February 2007 - May 2014
Dakota Ringnecks PF Chapter 0562   2012 - 2013
Allianz Life  April 1997 - August 2006
US Navy  May 1977 - May 1997

Skills
Disaster Recovery, Vendor Management, Process Improvement, Business Analysis, ITIL, Project Management, Active Directory, SDLC, Leadership, Visio, Management, Incident Management, Software Documentation, Troubleshooting, IT Management

Education
Northwood University   1991 — 1994
Bachelor Of Business Administration, Business Administration/Computer Information Management

Crestwood High School   1969 — 1972
High School Diploma

Experience
WKC Meetings   February 2012 - Present
Experient  June 2007 - February 2012
BCD Meetings and Incentives   January 2000 - June 2007
Carlson Wagonlit Travel   January 1991 - January 2000
American Express Business Travel  June 1985 - January 1991
American Airlines  May 1973 - June 1985

Skills
Account Management, Negotiation, Registration, Tourism, Site Selection, Logistics, Onsite Management, Sales, Location Intelligence, Management, Event Management, Travel Management, Meeting Planning

Education
Northern Michigan University
Music, English

Oakland University
English

Experience
Diplomat Travel   January 1996 - Present
Carlson Wagonlit Travel   April 1990 - January 1996

Skills
Training, Networking, Sales, Marketing, Customer Service, Sales Management, Account Management, Salesforce.com, Customer Satisfaction, Selling, Business Development, Team Building, Cold Calling, New Business Development, Direct Sales

Education
Northern Virginia Community College   1983 — 1987
1987, travel and tourism

Herndon High School   1980 — 1983

Experience
Travizon  August 2003 - Present
Carlson Wagonlit Travel   August 1989 - April 2003
Muse Air   1985 - 1987
Transtar Airlines   1985 - 1987

Skills
Customer Service, Travel Management, Airlines, Instructional Design, Business Travel, Travel Technology, Project Management, Account Management, Online Travel, Leisure Travel, Tourism, Sabre, Travel Planning, Customer Satisfaction

Education
Oregon State University   1983 — 1984

Experience
Greater Ottawa County United Way  April 2015 - Present
White Space  November 2011 - Present
Children's Advocacy Center of Ottawa County   March 2010 - Present
Direct Travel  December 2014 - April 2015
Children's After School Achievement (CASA)   August 2013 - January 2015
Herrick District Library  September 2007 - December 2011
Carlson Wagonlit Travel   September 2006 - September 2007
Huntington National Bank  January 2006 - September 2006
Huntington National Bank  January 2005 - January 2006

Skills
Advertising, Social Media Marketing, Marketing, Social Media, Customer Service, Marketing Communications, Graphic Design, Adobe Creative Suite, Marketing Strategy, Microsoft Office, Social Networking, Copywriting, Nonprofits, Creative Direction, Press Releases, Publishing

Education
Principia College   1999 — 2003
Bachelor of Arts, Studio Art - Graphic Design

Experience
Square One Transport & Logistics   March 2013 - Present
Easy Playhouse   October 2009 - May 2014
Teva Pharmaceuticals  September 2001 - October 2009
WebFamilies   January 2000 - April 2001
Carlson Wagonlit Travel   January 1998 - January 2000

Skills
Start-ups, New Business Development, Account Management, Sales Management, Sales, Product Management, Negotiation, National Accounts, Major Accounts, Key Account Development, New Business Generation, National Account..., Business Strategy, Operations Management, Expediting, Logistics Management, Transportation..., Business Development, Forecasting, Sales Operations, 3PL, Customer Service, Logistics

Education
Northern Arizona University
Bachelor's Degree, General Studies, Focus in Business Administration and Communications

Experience
Carlson Wagonlit Travel   January 2015 - Present
USAA  June 2013 - October 2014
Apple  December 2010 - March 2013
Transcom  September 2009 - September 2010

Skills
Mac, OS X, iPhone, Web Design, User Interface Design, User Experience, iWork, iOS, Mac OS X Server, Photography, CSS, Call Centers, Technical Support, PHP, iPad, Software Development, Java, Objective-C, SQL, Mobile Applications, jQuery, Agile Methodologies, Scrum, Programming, Web Services, XML, C, Microsoft SQL Server, Windows, Servers, Software Project..., MySQL, Operating Systems, Wireless Networking, XHTML, SOA, Visual Basic, Apache, Websphere, Vendor Management, Ubuntu, Requirements Analysis, Oracle, Android, Eclipse, Outlook, Help Desk Support, Troubleshooting, Cloud Computing, JSP

Education
The University of Texas at Austin   2011 — 2013
Bachelor of Science (B.S.), Computer Science, 3.9

Northwest Vista College   2009 — 2011
Associate's degree, Basic Skills and Developmental/Remedial Education, 3.25

Experience
Cost Plus World Market  May 2014 - Present
Caribou Coffee  July 2008 - February 2014
Coldwater Creek  August 2004 - March 2008
Allianz  2003 - 2003
Carlson Marketing Group  1998 - 2002
Carlson Wagonlit Travel   1994 - 1998
Dayton's  1991 - 1994

Skills
Management, Coffee, Customer Service, Online Marketing, Process Improvement, Multi-unit, PowerPoint, Microsoft Excel, Interviews, Social Networking, Time Management, Sales, Food Service, Adobe Acrobat, Business Correspondence, CPG Industry, Copy Editing, Creative Writing, EDI, Excel, Editing, English grammar, Forms, Word, Franklin Covey, Interviewing Skills, Loyalty Marketing, Loyalty Programs, News Writing, Newsletters, Process Documentation..., Project Management, Proofreading, Press Releases, Retail, Spelling, Merchandising, Great Plains Software, Stocking, Supervising, Onboarding, Blogging, Web 2.0, HTML, Dale Carnegie Training, Illustrator, Dreamweaver, Photoshop, InDesign, E-commerce

Education
University of Minnesota-Duluth   1989 — 1991
BA, English

North Hennepin Community College   1987 — 1989
Liberal Arts, Liberal Arts and Sciences/Liberal Studies

St. Paul Technical College   1998 — 2000
Certificate, Multimedia Technology

Experience
Kegler Brown Hill + Ritter  February 2014 - Present
Core Legal & Business Services (Serving Ohio)   May 2012 - February 2014
The Wendy's Company  2012 - 2013
Stark & Knoll Co., L.P.A.   2003 - May 2012
Ryley Carlock & Applewhite  January 2000 - 2003
Carlson Wagonlit Travel   1997 - 2000
Dynast Travel   1995 - 1997

Skills
Legal Services, Legal Research, Civil Litigation, Document Review, Employment Litigation, Litigation, Legal Writing, Litigation Support, Employment Law, Arbitration, Pleadings, Appeals, Courts, Depositions, Corporate Law, Trade Secrets, Trial Preparation, Administrative Law, Alternative Dispute..., Civil Rights, Legal Documents, Constitutional Law, Tax, Civil, Patent Prosecution, Writing, Trials, Legal Assistance, Forensic Analysis, Wills, Product Liability, Commercial Litigation, Hearings, Wrongful Death, Trial Practice, Criminal Law, Estate Planning, Westlaw, Trusts, ESI, Construction Law, Criminal Defense, Personal Injury..., Personal Injury, Mediation, Torts, Bankruptcy, Family Law, Mergers, Internal Investigations

Education
Portland State University
BACJ, Criminology and Criminal Justice, 3.6

Portland State University - Hatfield School of Government
BACJ, Criminal Justice and Criminology

Kaplan University
ALS - Associates Degree in Legal Studies, Legal Studies, Paralegal Certificate

Eastern Arizona College
General undergraduate studies

Dublin Leadership Academy - Dublin, Ohio
Leadership Certificate

National Association of Legal Assistants (NALA) - University of Toledo Test Site
Paralegal Certificate

Experience
Deem, Inc.   April 2012 - Present
Deem, Inc.   July 2008 - April 2012
GT3  November 2005 - June 2008
Prime Hospitality  2002 - 2005
Carlson Wagonlit Travel   1998 - 2002
Furniture Advisors   1997 - 1998

Skills
Test Automation, Java, XML, Scrum, Agile Methodologies, SQL, Testing, Software Quality..., Microsoft SQL Server, Manual Testing, Regression Testing, Test Cases, HTML, Visual Studio, Test Planning, CSS, GDS systems, Apollo GDS, Sabre, Worldspan, Amadeus, Functional Testing, JIRA

Education
Paramus High School

Ramapo College of New Jersey
Information Technology

Experience
MTM, Inc.   January 2015 - Present
Midwest Employers Casualty Company  December 2013 - January 2015
Ungerboeck Systems International  August 2011 - November 2013
Reinsurance Group of America  August 2006 - August 2011
NARS  December 2004 - August 2006
Carlson Wagonlit Travel   August 2004 - December 2004
Maritz  December 2001 - December 2004
TALX  June 2000 - November 2001
Mosby Inc   June 1999 - June 2000

Skills
VB.NET, SQL, Software Development, XML, Visual Basic, WCF, C#, .NET, TFS, Application Development, Visual Studio, PL/SQL, MySQL, Databases, HTML, PHP, SSIS, AngularJS, SQL Server, Oracle SQL, ASP.NET, Agile, Web Services, JavaScript, Subversion, Bootstrap, Performance Tuning

Education
Quincy University   1995 — 1999
Bachelors of Science, Major: Computer Science; Minor: Psychology;

Experience
Jane Inc.   September 2012 - Present
SilverBirch Hotels & Resorts   June 2010 - Present
Delta Hotels  June 2010 - June 2014
Aeroguard Group  March 2005 - December 2011
Contemporary Security Canada  2009 - 2011
Carlson Wagonlit Travel   1998 - 2003
Alliance Atlantis  September 1996 - September 1999
BTI Canada  1998 - 1999
Ernst & Young  September 1986 - September 1994

Skills
Contract Negotiation, Operations Management, Strategic Planning, Team Building, Leadership, Budgets, Business Planning, Coaching, Business Strategy, New Business Development, Negotiation, Team Leadership, Risk Management, Start-ups, Sales Management, Sales, Recruiting, Strategic Partnerships, Strategy, Team Management, Teamwork, Training, Public Speaking, Public Relations, Project Planning, Process Improvement, Account Management, Analysis, Business Development, Change Management, Cross-functional Team..., Customer Satisfaction, Customer Service, Employee Relations, Entrepreneurship, Event Management, Event Planning, Financial Analysis, Forecasting, Fundraising, Hospitality, Human Resources, Leadership Development, Management, Management Consulting, Marketing, Marketing Strategy, Mergers & Acquisitions, Organizational..., Performance Management

Education
ICAO   1986 — 1989
CA, Accounting

Queen's University   1982 — 1986
BA Honours, Economics, Politics

Experience
Kroger  November 2010 - Present
Great American Insurance  January 2002 - November 2009
Excellence Alliance   May 2000 - January 2002
Carlson Wagonlit Travel   May 1994 - May 2000

Skills
Sales, Customer Service, Marketing, Customer Satisfaction, Inventory Management, Microsoft Word, Event Management, Management, Merchandising, Retail

Education
Newport Central Catholic High School
Diploma

Northern Kentucky University
working in it

Experience
Travel with Elaine Dore, LLC   March 2012 - Present
Avoya Travel/American Express   April 2011 - Present
Carlson Wagonlit Travel   February 2010 - April 2011
Fresenius Medical Care  February 2008 - February 2010

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, Windows, Outlook, Teaching, Public Speaking

Education
North Shore Community College

Salem State College

Experience
VAO Properties LLC   August 2005 - Present
Spotted Dog Dalmatian Rescue   August 2011 - Present
Highmark Blue Shield  June 2007 - September 2013
Highmark Blue Shield  June 2009 - June 2011
Intrepid Technical Services   1998 - 2005
MacNair Travel Management  1996 - 1998
Carlson Wagonlit Travel   1994 - 1996
Passport Executive Travel   1992 - 1994
Blue Mountain Arts  June 1985 - January 1992

Skills
Business Analysis, Data Analysis, Data Warehousing, Healthcare Information..., Health Insurance, Marketing, Process Improvement, Public Relations, Sharepoint, SQL, Vendor Management, Web Application Design

Education
Strayer University (VA)   2004 — 2007
Bachelor's in Science (B.S.), Information Systems

Northern Virginia Community College   1998 — 2003
Associate of Science (A.S.), Business, Magna Cum Laude

Northern Virginia Community College   1998 — 2003
Associate of Arts and Sciences (A.A.S.), Information Systems Technology - Software Development, Magna Cum Laude

Northern Virginia Community College   1998 — 2002
Associate of Arts and Sciences (A.A.S.), Information Systems Technology – Networking, Magna Cum Laude

Northern Virginia Community College   1998 — 2001
Associate of Arts and Sciences (A.A.S.), Information Systems Technology – Microcomputers, Magna Cum Laude

Experience
Fit Bodies, Inc   January 1998 - Present
Olde Towne Athletic Club  2005 - 2014
Olde Towne Athletic Club  2005 - 2014
Denise Cox Personal Training Services   October 2002 - October 2009
Carlson Wagonlit Travel   January 1990 - January 1998
Citi  September 1984 - December 1986

Skills
Marketing, Sales, Fitness, Hotels, Resorts, Sales Management, New Business Development, Marketing Strategy, Account Management, Budget, Team Building, Coaching, Customer Service, Budgets, Public Speaking, Hospitality, Personal Training, Event Planning

Education
Oglethorpe University
BS, Accounting

Experience
Concur  October 2014 - Present
Concur  April 2014 - October 2014
Concur Technologies  January 2011 - April 2014
River City Travel   January 2007 - December 2010
Oregon Business Travel Association   2004 - December 2010
Carlson Wagonlit Travel   February 2005 - December 2006
Enterprise Rent-A-Car  August 1997 - February 2005
Army National Guard  October 1995 - October 2001

Skills
Salesforce.com, SaaS, Sales, Team Leadership, Expense Management, Strategic Partnerships, Solution Selling, Public Speaking, Sales Management, Cloud Computing, Mobile Technology, Channel Partners, Channel Sales, Mentoring New Hires, Technology Integration, CRM, Travel Management, Business Development, Selling, Account Management, Business Travel, Contract Negotiation, Strategy, Management, Recruiting, Marketing, Marketing Strategy, E-commerce, Strategic Planning, Sales Process, Customer Retention, Leadership, P&L Management, B2B, Lead Generation

Education
Oregon State University   1992 — 1996
B.S.

Experience
Various corporations  December 2009 - Present
Love INC of Littleton   March 2011 - January 2013
Carlson Wagonlit Travel   March 2004 - December 2009
Colorado Casualty  April 2001 - September 2003
Allied/Nationwide Insurance  September 1987 - April 2001

Skills
Recruiting, Employee Relations, HRIS, Change Management, Personnel Management, Applicant Tracking..., Human Resources

Education
Regis University   1990 — 1994
BS in Human Resources Management, Human Resources Management and Services

Wichita State University   1976 — 1978
Human Resources

Experience
Carlson Wagonlit Travel   Manager, Human ResourcesCarlson Wagonlit TravelJuly 2002 - September 2004

Education
Northern Arizona University-The W. A. Franke College of Business   1974 — 1977

Experience
AT&T Consulting Solutions   October 2011 - Present
Pyramid Consulting  August 2010 - October 2011
Carlson Wagonlit Travel   1999 - December 2009
SatoTravel  1999 - 2002
Sallie Mae  1991 - 1999
AT&T  1987 - 1991
AT&T  1979 - 1987

Skills
Vendor Management, Employee Training, Project Management, Telecommunications, Process Improvement, IT Management, Program Management, Project Planning, Cisco Technologies, ITIL, Leadership, IT Strategy, PMO, IP, Analysis, Disaster Recovery, Management, Team Building, Troubleshooting, Data Center, IT Operations, Avaya, Information Technology, Call Centers, Telephony, Contact Centers, CTI, Networking, ACD, Wireless, Unified Communications, Integration, Software Documentation, Routing, Cloud Computing, VoIP, Managed Services, WAN, System Deployment, Professional Services, PMP, IVR, Service Delivery, Video Conferencing, LAN-WAN, MPLS, Network Architecture, SDLC, Cisco Call Manager, Business Continuity

Education
Old Dominion University   1973 — 1977
Bachelor's degree

Experience
Carlson Wagonlit Travel   December 1998 - Present
Blasland Bouck & Lee  March 1992 - May 1998

Education
Old Dominion University   1987 — 1988
BS, Accounting

University of North Carolina at Chapel Hill   1977 — 1980

Experience
Carlson Wagonlit Travel   Travel CounselorAmerican ExpressDecember 1997 - October 1998

Education
Phoenix College

Experience
Carlson Wagonlit Travel   January 2000 - Present
Dillards Travel  September 1994 - April 1998

Education
North Dakota State University
BS, Education

Experience
Carlson Wagonlit Travel   June 2011 - Present
Cox Enterprises  December 1998 - December 2008
Travel Incorporated  June 1990 - December 1998
Timco, Incorporated   May 1989 - June 1990

Education
Oglethorpe University   1982 — 1986
Bachelor of Arts, English Major/History Minor

Experience
Harbor Lawn - Mt. Olive Memorial Park & Mortuary   March 2010 - Present
Travel Leaders  June 2005 - March 2010
Carlson Wagonlit Travel   February 2004 - June 2005
Navigant International  January 2000 - January 2005
Montrose Travel  December 1995 - December 1999
Archer Travel   January 1991 - December 1995
Foresight Travel   August 1987 - January 1990
Minolta Business Systems  April 1986 - July 1987
Harry's Painting Company   March 1977 - March 1986

Skills
Sales Management, Contract Negotiation, Business Travel, New Business Development, Account Management, Travel Management, B2B, Salesforce.com, Selling, Event Management, Sales Process, Strategic Partnerships, Cold Calling, Business Development, Trade Shows, Social Networking, Marketing Strategy, Event Planning, Sales, Team Building, Customer Satisfaction, Customer Service, Marketing, Negotiation, Strategic Planning, Social Media Marketing, Budgets, Training, Leadership, Small Business, Management

Education
Insurance and Securities School of California   2010 — 2010
California Life Insurance License # 0H01329

California Contractors State License Board   1980 — 1981
California State Contractor's License #449653, Specialty Contractor C-33

Pasadena City College   1974 — 1976
AA, Sociology

Experience
Pasco-Hernando Community College  January 2012 - Present
American Express Business Travel  October 2006 - April 2009
The Visitor Center   November 2001 - April 2006
Carlson Wagonlit Travel   January 1993 - November 2001

Skills
Sabre, Apollo, Travel Management, Galileo, Amadeus, Leisure Travel, Car Rental, Apollo GDS, Online Travel, Cruises, Ticketing, Travel Technology

Education
Pasco-Hernando Community College   2012 — 2012
Associate of Science (A.S.), Licensed Practical/Vocational Nurse Training

St. Petersburg College   2009 — 2011
Associate's degree, Nursing Science

Experience
Toyota Motor Sales, USA  July 2010 - Present
Toyota Motor Sales  July 2007 - July 2010
Carlson Wagonlit Travel   July 2003 - July 2007
Air New Zealand  September 2000 - June 2003
United Airlines  November 1992 - April 2000

Education
Pepperdine University   1990 — 1993
MBA, Business Administration

Virginia Polytechnic Institute and State University   1981 — 1985
B.S., Marketing

Virginia Polytechnic Institute and State University - Pamplin College of Business   1981 — 1985
Bachelor of Science, Marketing

Experience
NewGen Business Solutions, Inc.   May 2013 - Present
ADP  July 2010 - June 2013
Valley Honda  January 2006 - July 2010
Carlson Wagonlit Travel   March 1990 - 2010
Carlson Wagonlit Travel   January 1990 - January 2006
Hinds Enterprises   January 1988 - January 1996
Hinds Enterprises   January 1988 - January 1996

Skills
Account Management, B2B, Marketing, Social Media, New Business Development, Strategic Planning, Microsoft Office, Negotiation, Team Leadership, Lead Generation, Selling, Marketing Strategy, Sales Operations, Customer Service, Salesforce.com, Cold Calling, Sales Management, Sales Process, Sales, Sales Presentations, Solution Selling, Customer Satisfaction, Strategy, Retail, E-commerce, Inventory Management, Management, Leadership, CRM, Start-ups, Direct Marketing, Business Development, Customer Retention, Time Management, Forecasting, Product Marketing, Online Marketing, SaaS, Online Advertising, Strategic Partnerships, Email Marketing, Business Planning, Contract Negotiation, Training, Social Media Marketing, Event Management, Competitive Analysis, Advertising, Key Account Management, Pricing

Education
Northern Michigan University

Experience
Travizon  September 2014 - Present
Carlson Wagonlit Travel   June 2007 - August 2013
TQ3 Navigant  May 1998 - May 2007
Bowers Worldwide Travel   May 1982 - May 1998

Skills
Travel Management, Sabre, Business Travel, Tourism, Customer Service, Operations Management, Back Office, Online Travel, Ticketing, Airlines, Travel Technology, Leisure Travel, Customer Satisfaction, Hotels, Call Centers

Education
Phoenix College   1981 — 1984
Accounting

Experience
Carlson Wagonlit Travel   February 2010 - Present
client services  January 2008 - February 2010
CompUSA  January 2007 - November 2008
Sears Holdings Corporation  February 2004 - January 2007
Blockbuster  June 2001 - February 2004

Skills
Networking, Microsoft Excel, Microsoft Office, Forecasting, System Administration, Account Management, Team Management, Financial Analysis, Team Leadership, Customer Service, Management, Budgets, New Business Development, Sales Management, Customer Satisfaction, Time Management, Process Improvement, Vendor Management, Coaching, Outlook, Call Center, Recruiting, Change Management, Business Analysis, Sales, Leadership, Sales Operations, Team Building, Training

Education
Portland State University - School of Business   2001 — 2005
bachelor, Business, History

Lindbergh Highschool   1992 — 1996
Highschool Diploma

Experience
BCD Travel  March 2010 - Present
Carlson Wagonlit Travel   September 2005 - April 2009
US Airways  July 2000 - September 2005
Ritz-Carlton Hotels  July 1997 - July 2000

Skills
Travel Management, Business Travel, Travel Technology, Online Travel, Tourism, Airlines, Revenue Analysis, Leisure Travel, Hotels, Account Management, Contract Negotiation, Hospitality, Pricing, Incentive Travel, GDS, Incentives, Travel Planning, Sales, International Sales, Negotiation, New Business Development, Business Development

Education
Penn State University   1989 — 1993
BS, Hotel, Restaurant and Travel Management

Penn State University

Experience
Travel Bound/GTA   January 2011 - Present
Carey International, Inc.   March 2007 - January 2011
Travelport  2006 - 2006
Carlson Wagonlit Travel   January 1998 - May 2005

Skills
Travel Management, Business Travel, Tourism, Cruises, Hotels, Customer Service, Hospitality, Leisure Travel, Leisure, Vacation, Account Management, Sales Management, Revenue Analysis, Online Travel, Sabre, Sales, Resorts, Business Development, Tour Operators, Marketing Strategy, Customer Satisfaction, New Business Development, Incentive Travel, Yield Management, Travel Technology, Hotel Booking, Incentives, Trade Shows

Education
Philadelphia University
Bachelor of Science, Business

Experience
Debra Gassoway, CMP   January 2013 - Present
Carlson Wagonlit Travel   January 2011 - January 2012
Designed EVENTS of Austin   2003 - 2012
Meeting Professionals International  May 2009 - May 2011
The TCI Companies  August 1999 - June 2003
American Petroleum Institute  July 1991 - August 1999

Skills
Event Management, Budgeting, Special Events, Event Planning, Meeting Management, Strategic Planning, Meeting Planning, Budgets, Tourism, Public Speaking, Customer Service, Weddings, Team Building, Corporate Events, Contract Negotiation, Hotels, Program Management, Social Media, Leadership, Advertising, Nonprofits, Microsoft Office, Account Management, Hospitality, Public Relations, Business Development, Trade Shows, Marketing Communications

Education
Northern Virginia Community College   1992 — 1995
Associates, Liberal Arts - International Studies

Experience
Time to Go Travel, Inc   August 2001 - Present
Professional Travel Partners, Inc.   August 1995 - December 2001
Carlson Wagonlit Travel   May 1987 - August 1995

Skills
Public Speaking, Marketing Strategy, Tourism, Non-profits, Marketing, Sales Management, Strategic Planning, Fundraising, Event Management, Event Planning, Team Building, Project Management, Microsoft Office, Sales, Marketing Communications, Customer Service, New Business Development, Budgets, Contract Negotiation, Account Management, Microsoft Excel, Cruises, Hospitality, Nonprofits

Education
University of Minnesota-Twin Cities   1983 — 1985
BA, English Literature

North Hennepin Community College   1980 — 1983
Associate of Arts (A.A.)

Experience
OptumHealth  November 2011 - Present
The Bergquist Company  July 2011 - November 2011
Carlson Companies  2007 - 2011
Navitaire  2005 - 2007
SUPERVALU  2002 - 2004
Carlson Wagonlit Travel   1997 - 2002
BMS Integrated Office Technologies   1994 - 1997
Mid-Peninsula Housing  1991 - 1994
KPMG  1989 - 1991

Skills
Financial Reporting, Essbase, Variance Analysis, Income Statement, Hyperion Enterprise, Accounting, General Ledger, Month End Close, Business Support, Account Reconciliation, Balance Sheet, Auditing, Oracle Applications, PeopleSoft, Team Management, Inter-departmental..., Journal Entries, Microsoft Excel, Microsoft Word

Education
Pepperdine University   1986 — 1989
BS, Accounting

Experience
Concur  November 2013 - Present
Carlson Wagonlit Travel   September 2012 - November 2013
Carlson Wagonlit Travel   June 2011 - September 2012
Carlson Wagonlit Travel   November 2009 - June 2011
Carlson Wagonlit Travel   November 2008 - October 2009
Carlson Wagonlit Travel   May 2006 - October 2008

Skills
Cognos, Business Analysis, Business Travel, Access, Analysis, Analytics, Business Intelligence, Data Analysis, SQL

Education
Northwestern University   2012 — 2014
Master of Science (MS), Predictive Analytics

Northern Kentucky University   2002 — 2003
B.S., Math - Statistics

Experience
Carlson Wagonlit Travel   February 1999 - Present
Rosenbluth International/Fox-NewsCorp   October 1997 - February 1999
Valerie Wilson Travel, Inc   February 1996 - October 1997
Cunard Line, Ltd   October 1991 - February 1996

Education
Queens College, CUNY
Master of Fine Arts, Creative Writing (MFA)

Queens College   2004 — 2007
Bachelor of Arts with Honors, English

Kingsborough Community College, CUNY
Associate of Applied Science; AAS, Travel and Tourism

Experience
ClearCall Solutions  March 2015 - Present
Carlson Wagonlit Travel   September 2012 - March 2015
CMC-Americas, Tata Consulting  June 2010 - December 2011
Coconino County Finance Dept   July 2008 - May 2009

Skills
Financial Analysis, Data Analysis, Finance, Customer Service, Microsoft Office, Microsoft Excel, Business Analysis, Management, Microsoft Word, Budgets, PowerPoint, Sales, Financial Modeling, Public Speaking, Access, Analysis, Project Management, Financial Reporting, Forecasting, Accounting

Education
Northern Arizona University   2007 — 2010
Bachelor's Degree, Economics - Quantitative Methods

Experience
Carlson Wagonlit Travel   November 1973 - Present
Colpitts World Travel  June 1970 - November 1973

Skills
Leisure, Travel Management, Cruises, Tourism, Business Travel, Leisure Travel, Travel Planning, Online Travel, Sabre, Hotels, Vacation, Tour Operators, Incentive Travel, Revenue Analysis

Education
Northern Essex Community College   1968 — 1970
Associate Degree, Secretarial Sciences

Saint Anne's High School   1964 — 1968

Experience
Carlson Wagonlit Travel   November 2013 - Present
American Express Meetings & Events  May 2013 - October 2013
Maxvantage  September 2009 - April 2013
American Express Corporate Meeting Solutions  March 1997 - September 2009
Grand Traverse Resort and Spa  April 1995 - May 1996
Maritz Travel Company  December 1985 - March 1995

Skills
Strategic Sourcing, Meeting Planning, Budgets/Cost Savings, Incentive Travel, Contract Negotiating, Customer Relations, Global Vendor Relations, Proposal Writing, Travel Buyer, Event Planning, Management, Hotel Sales, Starcite, CRM, Customer Service, Contract Negotiation, Marketing, Hotels, Sourcing, Sales, Procurement, Project Planning, Incentives, Trade Shows, Negotiation, Hospitality, Event Management, Corporate Events, Travel Management, Account Management, Logistics

Education
University of South Florida - College of Business Administration
Bachelor of Arts (B.A.), Business Administration and Management, General

Northwestern Michigan College
Associate's degree

Experience
Carlson Wagonlit Travel   August 2014 - Present
American Express Global Business Travel  April 2010 - April 2012
Travelocity Business  December 2006 - April 2009
Carlson Wagonlit Travel   October 2005 - December 2006

Skills
Microsoft Word, English, Microsoft Office, Customer Service, Microsoft Excel

Education
American Institute of Commerce   1991 — 1992
Diploma, Business/Commerce, Travel, 4.0

Prairie View A&M University   1978 — 1982
Bachelor's degree, Mass Communication/Media Studies, 3.0

Experience
Youth Orchestras Of Prince Wm   2013 - Present
Threads Ink LLC   November 2009 - March 2015
Carlson Wagonlit Travel   August 2006 - April 2009
Carlson Wagonlit Travel   March 1998 - August 2006
Lufthansa  March 1995 - March 1998

Skills
Tourism, Budgets, Online Travel, Meeting Planning, Administrative..., Event Planning, Hotels, Account Reconciliation, Web Content Management, Customer Service, Quality Management, Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Volunteering, volunteer training, Event Management, Hospitality, Travel Management, Travel Planning, Sales, PowerPoint, Social Networking, Customer Satisfaction, Time Management, Corporate Events

Education
Northern Virginia Community College   1994 — 1995
Tourism and Travel Services Management

Kaufmännische Schulen Offenburg, Karlsruhe area, Germany   1983 — 1986
Berufskolleg I and Industrial Management Training, Business Administration and Industrial Management

Experience
Carlson Wagonlit Travel   March 2010 - Present
American Express Business Travel  September 2005 - February 2009

Skills
Tourism, Travel Management, Online Travel, Business Travel, Leisure Travel, Sabre, Galileo, Travel Technology, Amadeus, Car Rental, Cruises, Leisure, Ticketing, Tour Operators, Vacation

Education
State University of New York College at Purchase   1999 — 2003
Bachelor of Fine Arts (BFA)

Experience
The Resort at Paws Up  June 2013 - November 2013
Carlson Wagonlit Travel   January 2011 - January 2012
DIRECTV  February 2008 - January 2010

Education
North Idaho College

Experience
Landmark Aviation  March 2015 - Present
Carlson Wagonlit Travel   January 1997 - January 2002
American Express Travel Services  January 1993 - January 1997
Skyway Travel and Tours   January 1987 - January 1993

Education
Pace University
Bachelor of Arts, Business Administration; International Marketing