Carlson Wagonlit Travel
Industry: Company
DescriptionCarlson Wagonlit Travel is a company managing business travel, meetings and events for companies, governments and non-governmental organizations. Headquarters: Minneapolis, Minnesota, United States CEO: Kurt Joseph Ekert (20 Apr 2016–) Owner: Carlson Companies Number of employees: 18,000 Founded: 1994 Type of business: Privately held company
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Carlson Wagonlit Travel Employees
Carlson Wagonlit Travel 2014 - Present
Carlson Wagonlit Travel 2014 - 2014
Carlson Wagonlit Travel 2009 - 2014
Carlson Wagonlit Travel 2008 - 2009
Carlson 2007 - 2008
Carlson 2004 - 2007
Carlson 1999 - 2004
Skills
Revenue Analysis, Hotels, Business Travel, Hyperion Enterprise, Forecasting, Essbase, Financial Analysis, Travel Management, Process Improvement, Pricing, Leadership, Sales, Management, Sabre, Negotiation, Accounting, Tourism, Yield Management, Online Travel, Customer Service, Amadeus
Education
Hamline University 2011 — 2013
Master of Business Administration (MBA)
Cardinal Stritch University
BS, Business Managment
North Hennepin Community College
AS, Business Managment
Emory Saint Joseph's Hospital February 2014 - Present
Emory Healthcare / Johns Creek Hospital January 2012 - February 2015
Hyatt Hotels Corporation January 2003 - May 2005
Carlson Wagonlit Travel January 1991 - June 2000
Skills
Mammography..., Radiology Technologist, Exceptional Patient Care, Bone Density, Flexibility to Adapt to..., Ability to think..., Mobile Mammographer, Cerner, Magview, GE Pacs, RadNet, Digital Imaging, C-arm, Fluoroscopy, Sr. Meeting / Event..., Hyatt Hotels Catering..., Project Planning, Budget Management, Event Management
Education
Cañada College 2008 — 2010
Associate of Science (AS), Radiologic Technology/Science - Radiographer
ALTOUR 2011 - Present
Carlson Wagonlit Travel September 2010 - January 2011
Advantage Travel Management February 2008 - September 2010
Dav El Chaufeured Transportation April 2006 - February 2008
Atlas Van Lines 2004 - 2006
National Car Rental 1997 - 2004
Northwestern Travel Management 1994 - 1997
Northwestern Business Travel 1990 - 1994
Skills
Strategic Consulting, Consultative, Corporate Meetings, Business Travel, Employee Engagement, National Account Sales, Sales Management, Travel Management, Contract Negotiations, New Business Development, Strategic Planning, Account Management, Contract Negotiation, Competitive Analysis, Process Improvement, Travel Technology, Marketing, Coaching, Business Planning, Team Building, Negotiation, Change Management, Sales Operations, Marketing Strategy, Sales, Budgets, National Accounts, Airlines, Trade Shows, Business Strategy, Management, Leadership, Incentives, Tourism, Online Travel, Hospitality, Hotels, Customer Service, Pricing, Selling, Leisure, Customer Satisfaction, Revenue Analysis, B2B, Event Management, Meeting Planning, Leisure Travel, Sabre, Incentive Travel, Car Rental
Education
University of Pennsylvania - The Wharton School 2007 — 2008
GLP, Global Leadership
Brown College
Higher One March 2015 - Present
Pearson Embanet October 2012 - March 2015
Pearson Embanet May 2011 - March 2015
Crest Technologies September 2008 - May 2011
Dell Computer November 2007 - September 2008
Apple, Inc. 1999 - 2007
Apple Computer 1999 - 2007
Gemalto 1998 - 1999
Carlson Wagonlit Travel September 1996 - October 1997
Skills
Salesforce.com, Strategic Planning, Account Management, New Business Development, Professional Services, Sales, Solution Selling, Sales Management, Consulting, Educational Technology, E-Learning, Management, Program Management, Strategy, Strategic Partnerships, SaaS, Training, Business Development, Integration, Project Management, Leadership, Product Management, Lead Generation, Marketing, CRM, Cloud Computing
Education
University of Utah - David Eccles School of Business 2004 — 2006
MBA
California State Polytechnic University-Pomona 1987 — 1991
BS, Computer Science
Carlson Wagonlit Travel October 1993 - Present
Uniglobe Travel November 1991 - October 1993
Cheap Tickets February 1991 - July 1991
CUC Travel / Traveler's Advantage May 1986 - February 1991
Education
CIT Technology 1984 — 1986
Associate's degree, Tourism and Travel Services Management, A
Capital University 1984 — 1985
None, Registered Nursing/Registered Nurse
Mechanicisburg High School 1977 — 1981
High School Diploma, A
United States Postal Service December 2006 - Present
Minneapolis Plum Blossom Martial Arts Center December 1996 - Present
Carlson Wagonlit Travel October 1996 - October 2006
Education
Brown College 1992 — 1995
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General, Graduated
Carlson Wagonlit Travel August 2010 - Present
The Daily Publishing October 2013 - Present
Carlson Wagonlit Travel June 2006 - August 2010
Digital Planet Communications January 2006 - June 2006
Carlson Wagonlit Travel January 2005 - January 2006
Shippers Resource Center March 2002 - January 2006
LightEdge Solutions January 2000 - January 2001
Skills
Middleware, Infrastructure Planning, VMware, Linux, Windows, MySQL, Tomcat, Coldfusion, Fax, Telephony, VPN, Network Administration, Web Development, Scripting, Shell Scripting, Unix, Unix Shell Scripting, NetApp, F5 BigIP, iPlanet, Weblogic, IIS, Mac OS X, iPhone development, iPhone, Microsoft Office, SharePoint, Firewalls, PCI DSS, Java, SDLC, Continuous Integration, Backup, Enterprise Architecture, Agile Methodologies, IT Operations, Infrastructure, System Deployment, Web Applications, ColdFusion, iOS development, Cluster, Servers, Virtualization, DHCP, System Administration, High Availability, DNS, Data Center, Windows Server
Education
Brown College 1998 — 1999
PC/LAN, PC/LAN
Farmington High School 1990 — 1998
General, General
Worldwide Language Resources, Inc. May 2009 - Present
Carlson Companies, Inc. May 1999 - May 2009
Carlson Wagonlit Travel January 1998 - May 1999
Teleservice Resourcers/American Airlines/Travelocity/Sabre Corporate Travel February 1997 - February 1998
Skills
Negotiation, Budget, Training, Customer Service, PowerPoint, Integrity, Corporate Communications, Adaptability, Teamwork, Coaching and Development, Timely Decision Making, Travel, Tourism Management, Quality Assurance, Airline Ticketing, Ticketing Systems, Problem Solving, Hospitality Management, Conflict Resolution, Public Relations, Event Management, Event Planning, Apollo, Budgets, Coaching, Leadership, Tourism, Program Management, Airlines, Business Travel, Leisure, Military, Operations Management, Procurement, Security Clearance, Travel Management
Education
CDI College 1995 — 1996
Tourism and Travel Services Management
University of Phoenix 1992 — 1994
Associate of Arts in Hospitality Management, Tourism and Travel Services Management
American Society of Travel Agents September 2014 - Present
Travel Leaders / Market Square Travel August 1998 - Present
Hillcrest Travel October 1997 - August 1998
Carlson Wagonlit Travel April 1997 - October 1997
Skills
Travel Management, Tourism, Cruises, Business Travel, Sales, Hotels, Hospitality, Sabre, Travel Planning, Hospitality Management, Airlines, Online Travel, Leisure, Hotel Booking, Adventure Travel
Education
University of Phoenix Online 2004 — 2006
BA, Management
University of Wisconsin-River Falls 1992 — 1994
Computer Science & Technical Writing
Century College 1989 — 1992
Associate of Arts and Sciences (AAS)
Humber College September 1998 - Present
Everest College Canada September 1998 - July 2001
Signature Vacations April 1996 - July 1998
Signature Vacations November 1994 - April 1996
Signature Vacations September 1992 - November 1994
Signature Vacations November 1989 - September 1992
Carlson Wagonlit Travel July 1988 - November 1989
Marlin Travel Service Guaranteed January 1988 - July 1988
Thomas Cook North America April 1987 - January 1988
Air Canada Vacations February 1986 - April 1987
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Outlook, Sabre, Galileo, Twitter, Pinterest, Facebook, LinkedIn, Blackboard
Education
Seneca College of Applied Arts and Technology 1995 — 1996
Adult Education Certificate, Staff Training & Development
Centennial College 1986 — 1988
Travel Counsellor Diploma, Travel & Tourism
Humber College
Carlson Wagonlit Travel September 2014 - Present
OMNITEC Solutions, Inc. December 2013 - September 2014
Texas A&M University - Central Texas 2012 - 2013
Texas A&M University - Central Texas August 2012 - December 2012
U.S. Army December 2006 - August 2012
Nederland High School 2003 - 2006
Skills
Programming, Java, C++, Visual C#, Oracle, Microsoft SQL Server, PL/SQL, Visual Basic, SharePoint, Visio, Microsoft Office, HTML, CSS Javascript, SQL, Databases, Access, CSS, Windows, Program Management, Web Applications, Security, Database Design, Management
Education
Texas A&M University Central Texas 2011 — 2013
Bachelor of Science (BS), Computer and Information Sciences, General, 3.67
Central Texas College 2010 — 2011
Associate of Science (AS), Business/Programmer Analyst
Carlson Wagonlit Travel March 2012 - Present
Ovation Corporate Travel October 2006 - March 2012
Ovation Travel Group October 2006 - December 2011
Ovation Travel Group October 2006 - May 2010
American Express April 2000 - September 2006
Carlson Wagonlit Travel June 1999 - March 2000
American Airlines March 1997 - May 1999
Skills
Sabre, Customer Relations, Microsoft Office, Team Building, HTML, Airlines, Public Speaking, Account Management, Vendor Relations, Product Development, Problem Solving, Program Management, Process Improvement, Contract Management, Analysis, Team Leadership, Travel Technology, Customer Service, Business Travel, Travel Management, Project Management, Ticketing, Apollo, Tourism, Strategy, Leisure Travel, GDS, Concur, Amadeus, Incentives, Online Travel
Education
Central Connecticut State University 1996 — 1998
Interlochen Arts Academy 1993 — 1994
Post High School Graduate Study Diploma, Clarinet Performance
Xssentials June 2014 - Present
Service Ideas, Inc. December 2012 - May 2014
Vail Resorts 2011 - 2013
Anderson Performance Improvement January 2011 - September 2012
CBRE July 2006 - December 2010
Regis Corporation December 2001 - July 2006
Coldwell Banker Burnett September 2001 - December 2001
Carlson Wagonlit Travel June 2000 - July 2001
Skills
Marketing, InDesign, Marketing Strategy, CRM, Graphic Design, Photoshop, PowerPoint, Microsoft Word, Microsoft Excel, Market Research, Marketing Management, Account Management, Product Management, QuarkXPress, Copywriting, Website Development, Partnerships, Product Marketing, Budgets, Marketing Communications, Lotus Notes, Outlook Express, Email Marketing, HTML, Web Applications, Web Content, User Interface Design, Illustrator, Premiere, Demographic Analysis, Campaign Logic, Presentation Development, Sales Presentations, Microsoft Office 2007, Windows 7, Graphics, Social Media, Event Planning, Microsoft Office
Education
Metropolitan State University 2003 — 2008
Bachelor of Science, Business; Marketing
Brown College 1998 — 2000
Associate of Applied Science, Visual Communications/Graphic Design
SSP
7-Eleven February 2015 - May 2015
Carlson Wagonlit Travel February 2011 - October 2014
ELL Marketing 2007 - 2011
Carlson Wagonlit Travel 2002 - 2006
Carlson Wagonlit Travel 1998 - 2002
BCAA June 1991 - February 1995
Skills
Travel Management, E-commerce, SEO, Marketing Communications, Marketing Management, Project Management, Marketing Strategy, Online Advertising, Social Media Marketing, Email Marketing, Digital Marketing, Account Management, Direct Marketing, Online Travel, Social Media, Advertising, Competitive Analysis, Marketing, Leisure, Corporate Branding, Leisure Travel, Tourism, Online Marketing, B2B
Education
Canadian Advertising Institute 1991 — 1993
Advertising Management
British Columbia Institute of Technology
Marketing Communications
Global Branding Cartel June 2013 - Present
Seacret Direct July 2013 - June 2014
Carlson Wagonlit Travel January 2013 - July 2013
FreeLife International October 2008 - January 2013
Meetings & Incentives May 2005 - October 2008
3Com Corporation December 1999 - May 2005
Skills
Business Development, Event Management, Event Planning, Incentives, Marketing Strategy, New Business Development, Trade Shows, Corporate Events, Meeting Planning, Marketing Communications, Sales, Public Relations, Marketing Management, Management, Budgets, Market Planning, Email Marketing, Program Management, Social Media Marketing, Customer Satisfaction, Project Planning, Hotels, Leadership, Strategic Planning, Negotiation, Sponsorship, Marketing, Account Management, Social Networking, Business Strategy, Contract Negotiation, Social Media, Online Marketing, Lead Generation, Advertising, Hospitality
Education
California State University-Chico
Bachelor of Science, Resort and Lodging Management
Meeting Professionals International
CMP, Certified Meeting Professional
Meeting Professionals International 2011 — 2011
CMM, Certificate of Meetings Management
Detroit Cristo Rey High School October 2012 - Present
Detroit Cristo Rey High School June 2010 - October 2012
Compuware Corporation June 2008 - February 2010
Bartech Technical Services December 2003 - June 2008
Kelly Services February 2001 - June 2003
Carlson Wagonlit Travel February 1996 - September 2000
American Express June 1994 - October 1995
IBM Corporation June 1985 - June 1993
WJBK TV2 September 1986 - June 1987
Education
Central Michigan University
Masters
University of Detroit Mercy
B.A.
Carlson Wagonlit Travel November 1999 - Present
Skills
Sabre, Customer Service, Business Travel, Sales, Travel Management, Event Management, Sales Management, Account Management, Marketing, Apollo, Galileo, Travel Technology, Event Planning, Microsoft Office
Education
Central Penn College
Associate's degree, Tourism and Travel Services Management
American Express September 2014 - Present
Carlson Wagonlit Travel November 1999 - July 2002
American Express Business Travel April 1996 - November 1999
Skills
Photoshop, Customer Service, PowerPoint, Microsoft Word, Teamwork, Microsoft Office, Social Media, English, Microsoft Excel, HTML, Hospitality, Event Planning, Outlook, Travel Management, Sales, Tourism, Strategic Planning, Management, Leadership, Event Management
Education
Broome Community College 2010 — 2012
Associate of Science (AS), Independent Health Studies
The Boyd School
Certificate, Tourism and Travel Services Management
LeadPages July 2014 - Present
Knowledge Marketing November 2013 - June 2014
Primrose School of Savage April 2006 - July 2013
Carlson Wagonlit Travel January 2008 - June 2008
Carlson Companies February 2002 - April 2006
Ceridian 1993 - 2001
Savage Chamber Of Commerce 1999 - 1999
Savage Chamber Of Commerce 1999 - 1999
Skills
Business Process..., Change Management, Six Sigma, Strategic Communications, Project Management, Continuous Improvement, Management, Leadership, Sales Management, Coaching, Employee Training, Start-ups, Leadership Development, Strategy, Training, Organizational..., Team Building, Strategic Planning, Marketing
Education
Central Michigan University 1985 — 1989
B.S, Interpersonal & Public Communications, Industrial & Org. Physchology
Tata Consultancy Services September 2014 - Present
Cargill May 2012 - January 2015
Carlson Wagonlit Travel March 2007 - May 2013
Skills
Microsoft Office, ITIL, Corporate Communications, Project Facilitation, Document Management, Change Management, Incident Management, Incident Analysis, Problem Analysis, Root Cause Analysis, Project Implementation, Process Improvement, Project Coordination, IT Service Management, Service Delivery, Project Delivery, MS Project, Process Management, IT Operations, Incident Handling, Project Management, Business Analysis, Vendor Management, IT Management, IT Strategy, Disaster Recovery, Management, Business Process
Education
Brown College 2002 — 2004
Affinion Group January 2011 - Present
Connexion Loyalty Travel Solutions September 2009 - January 2011
Carlson Companies August 1999 - June 2009
Carlson Marketing Worldwide August 1999 - June 2009
Carlson Marketing Group August 1999 - June 2009
Carlson Wagonlit Travel August 1991 - August 1999
Skills
Employee Training, Instructional Design, E-Learning, Captivate, Training, Process Improvement, SharePoint, Coaching, Learning Management..., ADDIE, Leadership, Program Management, Instructor-led Training, Management, Human Resources, Onboarding
Education
Century College 2009 — 2009
Certificate, Web Design
Computer Education 2009 — 2009
Certificate, Captivate
University of Minnesota-Twin Cities 2004 — 2006
Master of Education, Human Resource Development
Cathay Pacific Airways September 2013 - September 2014
The Resort at Pelican Hill July 2011 - May 2013
Concur Technologies December 2008 - July 2011
Carlson Wagonlit Travel August 1998 - December 2008
American Airlines June 1994 - August 1998
American Airlines June 1989 - June 1994
Skills
Customer focused..., Success in sales,..., Customer Service, Travel Management, Leisure Travel, Key Account Management, Sales, Key Account Development, Business Travel, Sales Management, Event Planning, Hotels, Marketing, Marketing Strategy, New Business Development, Negotiation, Sales Operations, Customer Satisfaction, Selling, Budgets, Team Building, Account Management, Advertising, Hospitality
Education
California State University-Long Beach
Communications, Public Relations, Advertising, and Applied Communication
Carlson Wagonlit Travel June 2015 - Present
Connexions Loyalty June 2014 - June 2015
Carlson Wagonlit Travel June 2008 - June 2014
Carlson Wagonlit Travel August 2006 - May 2008
Carlson Wagonlit Travel January 2003 - July 2006
Skills
Airlines, Teamwork, Travel Management, Supplier Negotiation, Business Travel, Revenue Analysis, Contract Negotiation, Airports, Change Management, Tourism, Travel Technology, Account Management, Pricing, Online Travel
Education
The University of North Dakota 1989 — 2004
Bachelor of Science, Aviation
Cardinal Stritch University 2000 — 2002
MBA, Business
American Express March 1991 - Present
American Express Business Travel 1991 - 2009
Carlson Wagonlit Travel April 1980 - April 1990
Skills
P&L Management, Call Center, Consultative Selling, Account Management, BPO, Customer Relations, Process Improvement, Contract Negotiations, Employee Engagement, Customer Satisfaction, Change Management, Strategic Planning, Operations Management, Team Leadership, Pricing, Team Building, Tourism, People Management, Customer Service, Business Strategy, Client Services, Call Centers, Contract Negotiation, Selling, Management, Team Management, Financial Services, Leadership, Strategy, Business Planning, Business Development, CRM, Business Travel, Cross-functional Team..., Customer Retention, Relationship Management, Sales, B2B, Strategic Partnerships, Salesforce.com, Competitive Analysis, Executive Management, Credit Cards, Outsourcing, Sales Process, Analytics, Customer Acquisition, Product Management, Business Process..., Lead Generation
Education
Cardinal Stritch University 1996 — 1999
Business, Business
Cardinal Stritch University 1996 — 1999
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Connecticut August 2011 - Present
BCD Meetings & Incentives - Pfizer Inc June 2009 - July 2011
Deloitte 2006 - 2009
Pharmedica Communications June 2002 - February 2006
Carlson Wagonlit Travel 1988 - 1998
Skills
Meeting Planning, Incentives, Corporate Events, Event Management, Event Planning, Hospitality, Contract Negotiation, Food & Beverage, Budgets
Education
Castleton University 1965 — 1969
Bachelor of Science, Education
Direct Travel, Inc. April 2012 - Present
B~Wyrick & Associates March 2009 - March 2012
Clarient, Inc. January 2011 - January 2012
Carlson Wagonlit Travel August 2006 - March 2009
Navigant International 1998 - 2007
Associated Travel 1986 - 1998
Skills
Visio, Training, MS Project, Public Speaking, PowerPoint, Executive Presentations, Global Initiatives, Business Analysis, Cross-functional Team..., Integration, Program Management, Change Management, Project Management, Project Planning, Budgets, Negotiation, Team Building, Business Process..., Management, Contract Negotiation, Strategic Planning, Operations Management, Leadership, Team Leadership, Testing
Education
California Coast University 1993 — 1996
Bachelor of Science, Business Administration
New Horizons Learning Center
Project Management Certification
Carlson Wagonlit Travel February 1975 - Present
Silicon Valley Business Travel Association January 2010 - December 2014
Silicon Valley Business Travel Association January 2008 - December 2009
Chapter Presidents January 2007 - December 2008
Silicon Valley Business Travel Association January 2006 - December 2007
TQ3Navigant 1997 - 2006
Olympic Auditorium-Los Angeles January 1971 - December 2000
Hertz Rent a Car 1973 - 1975
United States Air Force February 1966 - April 1970
Skills
Business Travel, Contract Negotiation, Negotiation, Sales Management, Strategic Planning, Meeting Planning, Program Management, Process Improvement, Customer Service, Change Management, Event Management, Strategy, Marketing, Training, Airlines, Marketing Strategy, Strategic Partnerships, Business Development, Sales, Team Building, Leisure Travel, Online Travel, Competitive Analysis, Event Planning, Operations Management, B2B, Fundraising, CRM, Business Strategy, E-commerce, Public Relations, Contract Management, Business Planning, Project Management, Management, Hotels, Salesforce.com, Cross-functional Team..., Tourism, Leadership, New Business Development, Trade Shows, Incentive Travel, Customer Satisfaction, Incentives
Education
California State University-Dominguez Hills 1971 — 1973
BS-Pol Sci, Pol Sci, History, Bus. Admin
El Camino College 1970 — 1971
Bachelor of Arts (B.A.), Political Science and Government
Tower Hill Trading June 2014 - Present
Self-employed September 2013 - Present
Carlson Wagonlit Travel 2009 - 2011
Skills
Asset Management, Portfolio Management, Investments, Alternative Investments, Equities, Hedge Funds, Investment Strategies, Bloomberg, Finance, Capital Markets, Securities
Education
Cass Business School 2012 — 2013
Master of Science (M.Sc.), Investment Management
University of Illinois at Urbana-Champaign 2005 — 2009
Bachelor of Arts (B.A.), Economics
Oracle June 2012 - Present
Various companies January 2012 - June 2012
Hewlett-Packard June 2008 - November 2011
Andavo Travel 2001 - 2007
Carlson Wagonlit Travel April 1990 - May 2001
Skills
Strategic Meetings..., Team Leadership, Development Of People, Sales Management, Program Development, Budgeting, Financial Responsibility, Client Relationship..., Contract Negotiation, Vendor Relations, Key Account Management, Vendor Management, Strategic Sourcing, Procurement, Budgets, Product Management, Team Building, Team Management, Account Management, Strategic Planning, Outsourcing, People Development, Financial..., Management, Purchasing, Strategic Partnerships, Operations Management, Business Strategy, RFP, Global Sourcing, Project Management, Strategy, Business Process..., Contract Management, Forecasting, Program Management, Change Management, Event Management, Relationship Marketing, Negotiation, Sales, Sourcing, Customer Satisfaction, Process Improvement, Travel Management, New Business Development, Marketing Strategy, Supply Management, Pricing, Leadership
Education
Cardinal Stritch University 1990 — 1993
BS, Business Management
Carlson Wagonlit Travel June 2012 - Present
American Business Finders December 2010 - June 2012
MarketShare August 2010 - November 2011
WiseBuys Media June 2009 - August 2010
T-Mobile October 2006 - March 2009
Footlocker, Inc September 2002 - October 2005
Tradehome Shoes, Inc August 2001 - September 2002
Skills
Marketing Communications, Team Motivator, Business Analytics, Google Analytics, Google Webmaster Tools, Google Adwords, Adobe Creative Suite, Web Analytics, Web Design, Strategic Analysis, Online Marketing, Marketing Strategy, Visual Merchandising, Microsoft Office, HTML + CSS, Program Management, MBA, General Business..., Team Leadership, Training & Development, Strategic Consulting, Analytical Abilities, Analysis, Direct Marketing, Marketing, Sales, Sales Process, Budgets, Analytical Skills, Customer Service, Leadership, Management, Strategy, Sales Management, CRM, Account Management
Education
Capella University 2009 — 2011
Masters of Business Administration, Marketing
Minnesota School of Business 2002 — 2007
Bachelors of Science, Business Administration
Ottawa Tourism January 2014 - Present
Ottawa Tourism February 2009 - December 2013
Collette Vacations 2004 - 2007
Ramada Hotel & Suites 2002 - 2004
Carlson Wagonlit Travel 1999 - 2000
Adventures Abroad 1997 - 1999
Global Travel Solutions 1997 - 1997
Algonquin Travel 1992 - 1997
Skills
Tourism, Trade Shows, Event Planning, Marketing Communications, Public Speaking, Cold Calling, Sales Management, Customer Service, Customer Relations, Meeting Planning, Sales, Team Building, Hospitality, Hotels, Catering, Marketing, Event Management, Social Media Marketing, Hospitality Industry, Marketing Strategy, Corporate Events, Social Media, Building Relationships, Account Management, Leadership, Hospitality Management, Online Advertising, Project Planning, Time Management, Building New Business
Education
Atlantic Tourism & Hospitality Institute 2000 — 2002
Honours Diploma Marketing and Advertising Management
Career Canada College 1991 — 1992
Travel and Tourism Certificate
Carleton University 1990 — 1991
Hillcrest 1985 — 1991
Plantagenet High School
Plantagenet High School
Plantagenet High School
Middlesex Wellness & Mediation, LLC June 2014 - Present
True Colors, Inc. April 2014 - Present
Tri-Town Youth Services September 2013 - Present
Old Saybrook Youth and Family Services March 2013 - Present
Carlson Wagonlit Travel May 2011 - October 2013
Carlson Wagonlit Travel July 1992 - October 2013
RAZZ! July 2011 - July 2013
Tri-Town Youth Football 2009 - 2010
Skills
Travel Management, Tourism, Account Management, Customer Satisfaction, Vendor Management, Customer Relations, Strategic Planning, Customer Service, Hospitality, Fundraising, Call Centers, Sabre, Business Travel, Contract Negotiation, Sales, Travel Planning, Hotels
Education
Capella University 2011 — 2014
Master's Degree, Marriage and Family Therapy/Counseling
Argosy University Chicago 2008 — 2010
BA, Psychology
Capitol Community Technical College 1992 — 1996
AS, Early Childhood Education
Johnson & Wales University 1985 — 1987
A.S., Hospitality Management
St. Jude Medical Cardiovascular Division 2007 - Present
Allina April 2003 - February 2007
Carlson Wagonlit Travel January 1988 - January 2001
Education
Century College 2001 — 2003
2 Year, Comminications/Biology
Hibbing High School 1982 — 1983
General
Optum February 2015 - Present
UnitedHealthcare Pharmacy November 2009 - February 2015
Carlson Companies 2006 - 2009
Carlson Marketing Group 2004 - 2006
Carlson Wagonlit Travel 1999 - 2004
GE Capital Fleet Services 1998 - 1999
GE Healthcare 1996 - 1998
NCR 1987 - 1995
Skills
P&L Management, Business Strategy, Strategic Planning, Change Management, Balanced Scorecard, Cross-functional Team..., Change Leadership, Strategy Development, Business Planning, Business Transformation, Business Process..., Strategy, CRM, Six Sigma, Process Improvement, Leadership, Project Portfolio...
Education
University of St. Thomas - Opus College of Business
MBA, Finance
Central Michigan University 1983 — 1987
BSBA, Finance, Economics
Mansour Travel Company August 2015 - Present
Carlson Wagonlit Travel April 2014 - July 2015
Courtyard by Marriott Los Angeles Westside February 2012 - March 2014
WDG Enterprises, Inc November 2010 - January 2012
American Express July 2007 - August 2010
American Express Business Travel May 1994 - July 2007
American Express Business Travel August 1986 - May 1994
Skills
Sabre, Excel, Business Travel, Travel Management, Hotels, Customer Satisfaction, Customer Relations, Account Management, Customer Service, Tourism, Negotiation, Hospitality, Contract Negotiation, Sales Management, Team Building, Contract Negotiations, Airlines, Microsoft Office, Problem Solving, Word, Spanish, Coaching, Online Travel, Incentives, Hospitality Industry, Hospitality Management, Delphi, OneSource, Fosse, cVent, TourConnection, Budgets, Operations Management, Program Management, CRM, Business Development, Forecasting, Business Planning, Recruiting, Time Management, Revenue Analysis, Meeting Planning, Event Management
Education
California State University-Dominguez Hills 1988 — 1992
BS, Business Administration and Accounting, 3.75
Schaffer Marketing June 2015 - Present
Atlantic Coast Construction LLC January 2008 - Present
Nicklas Dental August 2013 - May 2015
GEICO_Tony Kolgaklis Agency April 2012 - March 2013
Summerville Pediatric Dentistry July 2009 - October 2010
White Directory Publishers March 2008 - April 2009
Middle School August 2002 - May 2008
Carlson Wagonlit Travel March 2005 - March 2008
Personal Touch Cleaning & Care Service August 1998 - February 2005
Palmetto Travel Service May 1992 - June 1998
Skills
Marketing, Public Relations, Retail, Call Center, Accounts Receivable, Customer Service, Team Building, Sales Management, Coaching, New Business Development, Account Management, Online Advertising, Time Management, Event Management, Fundraising, Microsoft Excel, Marketing Strategy, Sales, Management
Education
Charleston Southern University 2008 — 2010
Bachelor, Business Management of Arts
Trident Technical College 1986 — 1989
Associate Degree, Business
PFLAG Hartford October 2014 - Present
Simsbury High School August 1999 - February 2013
Marin Horizon School 1997 - 1999
Carlson Wagonlit Travel 1994 - 1996
WEEKEND en español® 1991 - 1995
Skills
Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Teaching, Photoshop, Public Speaking, Editing, Team Building, Project Management, Social Media, Event Planning, Accounting, Microsoft Excel, Spanish, Writing, Microsoft Office, Research
Education
Central Connecticut State University 2002 — 2005
Master of Arts (M.A.), Spanish Language and Literature
San Francisco State University 1996 — 1999
Teaching Credential, Education
University of California, Berkeley 1988 — 1991
Credential Teaching English to Speakers of Other Lanagues (TESOL), Education
Indiana University Bloomington 1980 — 1984
Bachelor of Arts (B.A.), Spanish Language and Literature
Pontificia Universidad Católica del Perú 1982 — 1983
Coursework through study abroad, Hispanic and Latin American Languages, Literatures, and Linguistics, General
Adelman Travel Group February 2011 - Present
UGC Media, LLC September 2009 - January 2010
Carlson Wagonlit Travel October 2006 - September 2007
Navigant International July 1985 - October 2006
Associated Travel July 1997 - July 1999
Fugazy International - now WorldTek Travel 1981 - 1984
Skills
Travel Management, Business Travel, Training, Sabre, Team Building, Customer Satisfaction, Public Speaking, Travel Technology, Management, Customer Service, Employee Training, Hotels, Incentives, Recruiting, Budgets, Online Travel, Ticketing, Microsoft Office, Outlook
Education
California State University-Long Beach 1996 — 1997
Certificate, Instructional Design
Orange Coast College 1994 — 1995
Certificate, Supervision & Management Skills Program
Music Express Worldwide Limousine Service February 2002 - Present
DreamWorks SKG June 1997 - February 2002
Hoffman Travel May 1991 - June 1997
Carlson Wagonlit Travel September 1987 - May 1991
Insight International Tours 1985 - 1987
Ambassador Travel Newport June 1983 - July 1985
Olde Towne Travel 1982 - June 1983
Skills
Travel Management, Hotels, Airlines, Car Rental, Business Travel, Management, Training, Leadership, CRM, Hospitality, Customer Service, Human Resources, Ground Transportation, Operations Management, Negotiation, Contract Negotiation, Customer Satisfaction, Sales, Budgets, Tourism, Sales Management, Pricing, Strategic Partnerships, Leisure Travel, Team Building, New Business Development, Strategic Planning, Account Management, Business Development, Revenue Analysis, Incentives, Transportation, Incentive Travel, Event Management, Meeting Planning, Program Management, Time Management, Transportation..., Trade Shows, Travel Technology, Yield Management, Team Leadership, Marketing, Customer Retention, Procurement, Travel Planning
Education
California State University-Fullerton 1993 — 1998
BA, Communications, International Business
Carlson Wagonlit Travel January 2007 - Present
Carlson Wagonlit Travel 2002 - 2007
Carlson Wagonlit Travel 1999 - 2002
Carlson Wagonlit Travel 1995 - 1999
Carlson Wagonlit Travel 1993 - 1995
US Travel 1990 - 1993
Skills
Sabre, Amadeus, Tourism, Airlines, Call Center, Instructional Design, All Online Booking Tools, Articulate Presenter, Captivate, Blended Learning, Training Facilitation, Training, Training Delivery, Instructor-led Training, SnagIt, Business Travel, Management, Call Centers, Travel Management
Education
Bucks County Community College
Business Administration
Kaset International
The Forum Corporation
Carlson Wagonlit Travel September 2012 - May 2015
Carlson Wagonlit Travel June 2007 - March 2010
Carlisle Travel Management April 2005 - May 2007
American Express Business Travel March 1997 - December 2006
Skills
Management, Sales, Project Management, Account Management, Business Process, Customer Satisfaction, Customer Service, Travel Management, Teamwork, Strategic Planning, Revenue Analysis
Education
California State University-East Bay 2010 — 2012
Pending Bachelor of Science, Cellular and Molecular Biology, Minor in Chemistry
Ohlone College 2002 — 2004
Associates of Science, Biotechnology/Bio-manufacturing
Hyatt Regency Long Island July 2013 - February 2014
The Selva Group August 2006 - May 2011
Carlson Wagonlit Travel July 2005 - August 2006
Liberty Travel October 1999 - August 2005
Skills
Event Management, Meeting Management, Planning, Registration, Conferences, Hospitality Industry, Customer Relations, Event Planning, Contract Negotiation, Budget Management, Project Planning, Budgets, Public Speaking, Strategic Planning, Events, Customer Service, Program Management, Hotels, Meeting Planning, Microsoft Excel, Management, Recruiting, Marketing
Education
Cazenovia College 1994 — 1999
BS, Business Management
Tranquilla Nail Spa, LLC 2010 - Present
Sheraton and Westin Baltimore Airport Hotels October 2007 - November 2008
Sheraton Baltimore City Center Hotel October 2005 - August 2007
Carlson Wagonlit Travel October 1996 - August 2005
Skills
Hotels, Meeting Planning, Revenue Analysis, Customer Service, Spa, Pedicures, Hospitality Industry
Education
Brookdale Community College 1986 — 1988
Business
Cullen Diesel Power Ltd. December 2002 - Present
Inventure Solutions September 2002 - December 2002
Carlson Wagonlit Travel 1994 - 2001
Skills
Active Directory, Group Policy, DHCP, DNS, SCCM, Windows Server 2003, Windows 7, Blackberry Enterprise..., Citrix, WINS, Terminal Services, Virtualization, Firewalls, A+ Certified, Technical Support, Hardware, Troubleshooting
Education
British Columbia Institute of Technology 2002 — 2002
Technical Support Professional
British Columbia Institute of Technology 2002 — 2002
Technical Support Professional, Information Technology
Discover the World - Global June 2014 - Present
Sabre Hospitality Solutions September 2012 - June 2014
Share² August 2008 - October 2012
Carlson Wagonlit Travel October 2005 - September 2008
Abacus - Distribution Systems October 2002 - October 2005
Sabre Holdings March 1997 - September 2002
Radisson Edwardian Hotels 1994 - 1997
Galileo International 1991 - 1994
Thistle/Supranational 1985 - 1991
Skills
Business Development, Strategic Planning, Pricing, Online Travel, GDS, Electronic travel..., Revenue management, Product management, Deal structuring, Market research, Channel management, Revenue analysis, Systems analysis and..., Corporate travel, Distribution Strategies, Revenue Analysis, Negotiation, Travel Management, Strategy, Business Strategy, Product Management, E-commerce, Channel Partners, Product Marketing, Management, Market Research, Cross-functional Team..., CRM, Account Management
Education
University UCE - Birmingham 2000 — 2002
MA - Master of Arts, Marketing
Chartered Institute of Marketing 1998 — 1999
Post graduate diploma, Marketing
Bernard Data Solutions June 2015 - Present
Markit (Markit on Demand) June 2008 - Present
Carlson Wagonlit Travel December 2007 - June 2008
Markit (Wall Street On Demand) July 2006 - December 2007
Centrix Financial, LLC 2001 - 2006
ITG Tech December 2000 - March 2001
United Behavioral Health November 1998 - December 2000
Skills
Business Intelligence, Database Administration, XML, Agile Methodologies, HTML, Databases, Visio, Database Design, SQL, Disaster Recovery, T-SQL, SDLC, Architecture, Software Development, C#, Microsoft SQL Server, Process Improvement
Education
California Polytechnic State University-San Luis Obispo 2000 — 2003
BS
Coleman College 1999 — 2000
CAN
Cuesta College 1987 — 1989
Associate of Arts (AA)
Arroyo Grande High School 1983 — 1987
HS
Minnesota Department of Human Services July 2015 - Present
MN.IT Services @ Minnesota Department of Human Services July 2014 - July 2015
Minnesota Department of Public Safety/Office of Communications 2013 - 2014
MN.IT Services @ Minnesota Department of Human Services 2013 - 2013
Carlson Wagonlit Travel 2011 - 2012
AAA Minneapolis 1998 - 2009
PR Newswire 1996 - 1997
Minnesota Broadcasters Association 1995 - 1996
WCCO-TV 1994 - 1996
Mona Meyer McGrath & Gavin 1991 - 1994
Skills
Brand Management, Budget Administration, Communications Counsel, Community Outreach, Crisis Communications, Event Planning, Feature Story Writing, Local, National &..., Lead Spokesperson, Media Relations, Public Relations, Public Speaking, Web Content Management
Education
Normandale Community College
Certificate (pending final project), Web Design
Brown College
Certificate, Broadcasting
Gustavus Adolphus College
Bachelor of Arts, Political Science
Travel and Transport, Inc. September 2015 - Present
Travel and Transport, Inc. November 2013 - Present
Carlson Wagonlit Travel June 2004 - January 2013
Skills
Bookkeeping, Small Business, Customer Service, Consultants, Microsoft Excel, Food & Beverage, Hospitality Management, Hospitality Industry, Internet, Microsoft Word, Social Media, Social Networking, Microsoft Office, Office Management, PowerPoint, Proofreading, Photoshop, Photography, Event Photography, Digital Photography, Studio Photography, Restaurants, Research, Tourism, Leisure Travel, Cruises, Meeting Planning, Event Planning, Corporate Events, Ticketing, Leisure, Travel Planning, Business Travel, Travel Management, Hotels, Hospitality
Education
new york institute of photography 2012 — 2013
current, complete course in professional photography
California University of Pennsylvania 1990 — 1994
Bachelor's degree, geography/travel &tourism...business
C.H. Robinson June 2014 - Present
C.H. Robinson Worldwide, Inc. April 2012 - June 2014
C.H. Robinson Worldwide, Inc. April 2008 - April 2012
Capella University June 2007 - April 2008
Carlson Wagonlit Travel September 1999 - June 2007
Keane, Inc. April 1997 - August 1999
International Decision Systems December 1995 - 1997
Skills
Data Warehousing, SSIS, Microsoft SQL Server, ETL, SQL, Cognos, Business Analysis, Requirements Analysis, Database Design, Data Analysis, Project Management, Quality Assurance, SSRS, T-SQL, Business Intelligence, TFS, Process Improvement, Software Development, Agile Project Management, Agile Methodologies, SDLC, Software Documentation, Databases, Data Modeling
Education
Capella University 2007 — 2008
Masters, Information Technology
St. Cloud State University 1994 — 1995
BS, Business Computer Information Systems
Margaret Owen - Cruise Pro May 1990 - Present
ACN July 2010 - July 2013
Carlson Wagonlit Travel May 1990 - March 2003
Skills
Cruises, Vacation, Tourism, Small Business, Travel Management, Microsoft Office, Online Marketing, Online Advertising, Budgets, Luxury Cruise, Luxury, Rhine River cruise..., Luxury cruise specialist, ClientBase, Danube River cruise, River cruises
Education
Chabot College 1989 — 1991
AA, Travel
Chabot College 1969 — 1971
A.A., Accounting
Direct Travel July 2013 - Present
LABTA January 2008 - Present
Global Travel Enterprises March 2011 - February 2013
Travel and Transport July 2008 - November 2010
Carlson Wagonlit Travel October 1995 - June 2008
Navigant 1995 - 2008
Skills
Travel Management, Consultative Selling, Sales Management, Hotels, Account Management, Contract Negotiations, Online Travel, Business Travel, Selling, Hospitality, B2B, Marketing Strategy, Pricing, Contract Negotiation, Sales, Salesforce.com, New Business Development, Strategic Partnerships, Tourism, Negotiation, Airlines, Leadership, Management, Team Building, E-commerce, Sabre, Leisure Travel, Corporate Travel, Business Development, Revenue Analysis
Education
California State University-Northridge
BA, Business Administration and Management, General
California State University-Northridge
Worden PR September 2014 - Present
MDN Productions January 2009 - Present
Town of Castle Rock July 2009 - December 2011
Carlson Wagonlit Travel January 2000 - January 2009
Piscos Restaurant June 1999 - November 2006
Navigant International March 1997 - January 2000
Professional Travel Corporation April 1996 - March 1997
Islands Restaurants 1991 - 1995
Skills
Event Management, Event Planning, Travel Management, Marketing Strategy, Management, Marketing, Public Relations, Graphic Design, Training, Strategic Planning, Budgets, Analysis, Trade Shows, Tourism, Program Management, Direct Marketing, CRM, Social Media, Meeting Planning, Advertising, Strategy, Negotiation, Proposal Writing, Online Marketing, Fundraising, Marketing Communications, Account Management, Customer Service
Education
California State Polytechnic University-Pomona 1986 — 1991
Bachelor of Science, Hotel and Restaurant Management
University High School 1984 — 1986
CSUF Mihaylo College of Business and Economics January 2015 - Present
Higo Sushi November 2013 - Present
Carlson Wagonlit Travel October 2009 - December 2009
Skills
Time Management, Teamwork, Customer Service, Research, Leadership, Financial Accounting, Management Accounting, US GAAP, Financial Reporting, Microsoft Office, Microsoft Word, QuickBooks, PowerPoint, Microsoft Excel, Portrait Photography, Digital Photography, Budgets, Access, Accounting, Photoshop, SAP ERP
Education
California State University-Fullerton 2014 — 2015
Bachelor of Arts (B.A.), Accounting and Information Systems, 3.88
Carlson Wagonlit Travel May 2011 - Present
Carlson Wagonlit Travel May 1985 - September 2013
Skills
Sabre, Business Travel, Travel Management, Online Travel, Galileo, Car Rental, Ticketing, Airlines, Hotels, Travel Technology, Hotel Booking, GDS, Airline Reservations, Supervisory Skills, Hospitality, Tourism, Customer Service
Education
Centennial College 1983 — 1985
Travel Counselling, Travel
Port Hope High School 1978 — 1983
Carlson Wagonlit Travel January 2006 - Present
Fugazy Travel 1995 - 1997
American Express Business Travel 1993 - 1995
Skills
Business Travel, Travel Planning, Travel Management, Sabre, Online Travel, Travel Technology, Tourism, Hotels, Customer Service, Event Management, Hotel Booking
Education
Salem State College 1990 — 1993
Bachelor's Degree, Geography / Travel and Tourism
Champlain College 1988 — 1990
Associate's degree, Tourism and Travel Services Management
Westboro High School 1984 — 1988
Carlson Wagonlit Travel November 2009 - Present
Carlson Wagonlit Travel December 2006 - November 2009
TQ3Navigant September 2000 - December 2006
SatoTravel November 1998 - September 2000
SatoTravel December 1991 - November 1998
Carlson Wagonlit Travel January 1989 - December 1991
Carlson Wagonlit Travel September 1985 - January 1989
Skills
Training, Adult Education, Leadership, Coaching, Management, Budgets, Process Improvement, Onboarding, Call Centers, Employee Engagement, Organizational..., Sales, Performance Management, E-Learning, Analysis, Training Delivery, Customer Service, Strategy, Customer Satisfaction, Program Management, Employee Training, Employee Relations, Organizational..., Leadership Development, Change Management
Education
Capella University 2000 — 2003
Masters of Science, Teaching and Training Online
Oakland University 1992 — 1996
Bachelor of Science, Human Resource Development; specialization in training and development
Carlson Rezidor Hotel Group June 2015 - Present
Carlson Rezidor Hotel Group September 2013 - June 2015
Carlson Wagonlit Travel September 2012 - September 2013
Carlson Wagonlit Travel June 2007 - September 2012
Skills
Hospitality Industry, Revenue Strategy, Revenue Optimization, Financial Analysis, Revenue Analysis, Microsoft Excel, PowerPoint, Variance Analysis, Revenue Recognition, Profitability Analysis, Deferred Revenue, Oracle Applications, Process Improvement, Essbase, Employee Engagement, Building Relationships
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA), Hospitality Administration/Management
Central College 2003 — 2007
Bachelor's Degree, Accounting; Economics
Saddle Creek Logistics Services August 2015 - Present
Saddle Creek Logistics ServicesD May 2014 - July 2015
Saddle Creek Logistics Services June 2013 - May 2014
Employbridge - Prologistix April 2012 - June 2013
Adecco Staffing, USA November 2011 - April 2012
South Texas College April 2010 - November 2011
Airport Terminal Services December 2009 - April 2010
Adecco March 2008 - December 2009
Clear Channel Communications May 2008 - January 2009
Carlson Wagonlit Travel June 2007 - February 2008
Skills
Customer Service, Recruiting, Onboarding, Management, Customer Satisfaction, Employee Training, Performance Management, Payroll, Sales, Time Management
Education
South Texas College 2010 — 2010
Brookhaven Community College
Communications and Journalism
Delta Toronto East March 2012 - Present
Jade Tours January 2005 - February 2012
ALIO March 2002 - November 2004
Sun Holidays January 2002 - March 2002
Carlson Wagonlit Travel January 1999 - September 2001
Skills
Travel Management, Sales, Customer Service, Corporate Events, Hotels, Event Planning, Negotiation, Conflict Resolution, Training, Meeting Planning, Airlines, New Business Development, Revenue Analysis, Key Account Management, Contract Negotiation, Corporate Travel, Wholesale Travel, Account Management
Education
Centennial College 1996 — 1998
Certificate, Travel and Tourism
Monarch Park Collegiate 1992 — 1996
Diploma
Travel Leaders Corporate, LLC December 2012 - Present
Coats North America February 2005 - Present
Carlson Wagonlit Travel February 2005 - December 2012
NDC Infrared Engineering February 1987 - November 2004
Travel Arrangers of Pasadena January 1980 - January 1987
Skills
Social Media, Business Travel, Travel Management, Sales Management, Account Management, Negotiation, Customer Service, Sabre, International Sales, Car Rental, Event Planning, Product Development, Tourism, Hotels, Meeting Planning, Operations Management, Key Account Management, Customer Satisfaction, Trade Shows, Contract Negotiation, Hospitality, Online Travel, Travel Technology, Event Management, Pricing, Marketing
Education
Cal Poly Pomona 1983 — 1988
Bachelor of Applied Science (B.A.Sc.), Human Resources Management/Personnel Administration, General
Pasadena City College 1980 — 1982
Associate, Arts
Performance Freight Systems, Inc. July 2013 - Present
Rampone Industries LLC November 2007 - July 2013
Carlson Wagonlit Travel July 2006 - November 2007
TQ3Navigant January 1997 - July 2006
Navigant International January 1996 - March 1997
Associated Travel International December 1992 - December 1995
Skills
Budgets, Finance, Forecasting, Leadership, Strategic Planning, Management, Contract Negotiation, Accounting, Financial Reporting, Financial Statements, Project Planning, Managerial Finance, Financial Analysis, Pricing, Due Diligence, Cash Flow, Account Reconciliation, Banking, Business Planning, Internal Controls, Negotiation, Process Improvement, Microsoft Excel
Education
California State Polytechnic University-Pomona 1986 — 1991
Bachelor of Science (B.S.), Finance
Whittier High School 1982 — 1986
Carlson Wagonlit Travel December 2011 - Present
Federal Communications Commission December 2008 - July 2010
Skills
Travel, Travel Management, Leisure Travel, Sabre, Tourism, Business Travel, Hotels, Airlines, Online Travel, Travel Technology, Revenue Analysis, GDS, Ticketing
Education
Central Pennsylvania College 2009 — 2011
Associate's of Applied Science, Travel and Tourism Operations, GPA 3.1
Alaska Airlines October 2011 - Present
Travizon January 2013 - June 2013
Epsilon Sigma Alpha International 1998 - 2013
NIIT Technologies Limited June 2012 - July 2012
Alutiiq, LLC May 2006 - July 2011
TQ3 Navigant/World Express Travel 2003 - 2006
Carlson Wagonlit Travel August 1997 - January 2003
Skills
Account Management, Office Administration, Travel Management, Customer Service, Train the Trainer, Business Travel, Corporate Travel..., Sabre, Apollo and..., Domestic, Int'l, Group..., Meeting, Sabre, Apollo, Corporate Law, Marketing, Microsoft Office, Recruiting, Contract Negotiation, Outlook, Leadership, Management, Business Development, Project Planning, Fundraising, Employee Training, Sales, Time Management, Project Management, Negotiation, New Business Development, Administration, Public Relations, Human Resources, Public Speaking, Policy
Education
Central Washington University 1971 — 1975
BA, Business Administrative Management
Sunnyside Senior High School 1967 — 1971
Diploma
Children's Hospital of Eastern Ontario October 2014 - Present
Scrap Girls digital scrapbooking May 2011 - December 2013
Scrap Girls digital scrapbooking November 2011 - April 2013
Red Peach Designs August 2008 - October 2010
The Cloth Diaper Market July 2006 - August 2010
Carlson Wagonlit Travel 2000 - 2000
Faneuil, Winnipeg 1994 - 1999
Skills
Microsoft Office, Customer Service, Microsoft Word, Social Media, Photoshop, Illustrator, Blogging, Editing, Microsoft Excel, Social Media Marketing, Customer Satisfaction, PowerPoint, Outlook
Education
Algonquin College of Applied Arts and Technology 2013 — 2014
Ontario College Certificate, Office Administration - General, GPA 3.64, fall term 2013
Carleton University 2000 — 2003
Bachelor of Science (BS), Mathematics
College Beliveau 1987 — 1989
High school graduation
Sunwing Travel Group 2013 - Present
WorkGroup Designs Inc. 2009 - 2013
Carlson Marketing Group 2006 - 2009
Carlson Wagonlit Travel 1999 - 2005
Rosenbluth International 1992 - 1999
Skills
Strategic Planning, Account Management, Team Building, Negotiation, New Business Development, Change Management, Customer Service, Business Strategy, Program Management, Coaching, Team Leadership, Problem Solving, Staff Development, Operations Management, Process Improvement, Organizational..., Management, Event Planning, Strategy, Entrepreneurship, Training, CRM, Budgets, Cross-functional Team..., Incentive Travel, Management Consulting, Event Management, Contract Negotiation, Travel Management, Marketing, Marketing Strategy, Retail, Business Travel, Teamwork, Business Development, Tourism
Education
York University
Centennial College
Canadian Travel School
Carlson Wagonlit Travel October 2010 - Present
EF English First October 2008 - September 2009
ATCO Travel Ltd December 2005 - September 2008
American Express Business Travel June 2000 - December 2005
Skills
Travel Management, Travel Planning, Tourism, Business Travel, Customer Service, Event Planning, Hotels, Sabre, International Travel, Hospitality, Hotel Booking, Online Travel
Education
Centennial College 1991 — 1993
Diploma, Travel Counsellor
Seneca College of Applied Arts and Technology 1987 — 1990
Diploma, Liberal Arts
Chrysler December 2012 - Present
Carlson Wagonlit Travel August 2000 - November 2012
Jaya Travel & Tours 1998 - 2000
Uniglobe Destinations Travel 1996 - 1998
Westgate Travel 1994 - 1996
Donna Sacs 1992 - 1993
TCF Bank (Great Lakes Bancorp) 1984 - 1991
Skills
Travel Technology, GDS, Business Travel, Galileo, Amadeus GDS, Incentive Travel, Global Distribution..., Online Travel
Education
Central Michigan University 2003 — 2009
Bachelor of Science, Business Administration, Minor: Information Technology
CWT Concierge July 2008 - Present
Carlson Wagonlit Travel May 2000 - July 2008
Just Vacations 1997 - 1999
Skills
Business Development, Leadership, Team Building, Budgets, Travel Management, Business Travel, Leisure Travel, Tourism, Leisure, Tour Operators, CRM, Sabre, Online Travel, Vacation, Galileo
Education
Centennial College 1985 — 1987
Certificate, Tourism Management
Carlson Wagonlit Travel November 2010 - Present
RE/MAX Masters, Inc. November 2010 - November 2010
Chapman University September 2009 - December 2009
The Panther Newspaper February 2009 - May 2009
Chapman University February 2008 - December 2008
RE/MAX Masters, Inc June 2007 - August 2007
Skills
German, Writing
Education
Chapman University 2008 — 2010
Bachelor of Arts, Germanic Studies
Carlson Wagonlit Travel April 2014 - Present
Carlson Wagonlit Travel September 2010 - March 2014
PureTrek Adventures/GeckoVentures September 2008 - September 2010
American Express 1995 - 2007
American Express Travel Services 1982 - 1995
Skills
Marketing, Financial Analysis, Automation, Editing, Process Analysis, Business Travel, Account Management, CRM, Management, Travel Management, Expense Management, Customer Experience, Vendor Management, Strategic Partnerships, B2B, Strategy, Program Management, Call Centers, Process Improvement, Sales, Negotiation, Contract Negotiation, Sabre, P&L Management, Business Planning, Operations Management, Leadership, Business Development, Travel Technology
Education
California State University-Dominguez Hills
BS, Business Administration
Carlson Wagonlit Travel June 2014 - Present
Carlson Wagonlit Travel May 2011 - June 2014
Carlson Wagonlit Travel August 2007 - May 2011
Activa Travel January 2000 - April 2007
RCI Travel January 1994 - October 1999
Skills
Online Travel, Travel Technology, Amadeus, Business Travel, Travel Management, Business Analysis, Ticketing, Leisure Travel, Analysis, Process Improvement, Team Leadership, Airline Ticketing, Travel Planning, Incentives, Airlines
Education
Grand Valley State University 2014 — 2018
Master of Business Administration (MBA), International Business
Calvin College 1989 — 1993
Bachelor of Arts (B.A.), French Language and Literature
Carlson Wagonlit Travel April 2004 - Present
Carlson Wagonlit Travel July 1998 - Present
Maritz Travel Company July 1998 - April 2004
Rosenbluth International 1993 - 1998
braniff airlines 1978 - 1993
Skills
Airlines, Leadership, Customer Service, Travel Management, Business Travel, Contract Negotiation, Leisure Travel, Account Management, Online Travel, Process Improvement, Revenue Analysis, Customer Satisfaction, Tourism, Sales, Management, Travel Technology, Hotels, Vendor Management, Hospitality, Sabre
Education
California State University-Sacramento
Carlson Wagonlit Travel May 2010 - Present
Taj Technologies February 2010 - May 2010
Digi International, Inc December 2005 - March 2009
IBM Global Services May 2004 - October 2005
Keystone Computer Solutions March 2004 - May 2004
Liberty Enterprises, Inc September 2000 - September 2003
Sapphire Technologies June 2000 - September 2000
Manpower Professional January 2000 - April 2000
US Army May 1993 - June 1995
Skills
Active Directory, Help Desk Support, Servers, Operating Systems, Cisco Technologies, Troubleshooting, VMware, Windows Server, Microsoft Exchange, System Administration, Network Administration, SharePoint, VMware ESX, Outsourcing, Hardware, Technical Support, XP, Training, Windows XP
Education
Brown College 2002 — 2002
Associate of Science
Brown College 1998 — 1999
Certificate
Carlson Wagonlit Travel June 2011 - Present
Shaw Media (formally Canwest) 2008 - March 2011
Canwest 2004 - 2008
Canwest 2001 - 2004
Canwest Sales 2000 - 2001
Canwest 1999 - 2000
Skills
Television, New Media, Digital Media, Broadcast, Marketing Communications, Social Media, Video Production, Event Planning, Digital Strategy, Video, Digital Marketing, Marketing, Broadcast Television, Advertising, Integrated Marketing, Social Media Marketing, Strategy
Education
CMA
IAB
Centennial College
Nat'l Inst. of Broadcasting
Flyte Tyme Worldwide Transportation 2012 - Present
DK Consulting 2002 - Present
The GO Group 2011 - 2013
PTC LLC 2011 - 2011
Carlson Wagonlit Travel 2007 - 2011
American Express 2004 - 2007
Hertz March 1982 - June 2003
Skills
Negotiation, Contract Negotiation, Travel Management, Business Travel, Account Management, Online Travel, Operations Management, Strategic Planning, New Business Development, Transportation, Business Strategy, Business Planning, Team Building, Sales Management, Hotels, Sales, Marketing Strategy, Customer Satisfaction, Training, Customer Service, Tourism, Start-ups, Leadership, Management, Hospitality, Income Statement, Budgets, Strategy, Business Development, Event Management, Strategic Partnerships, B2B, Forecasting, Pricing, P&L Management, Competitive Analysis, E-commerce, Sabre, Executive Management, Cross-functional Team..., Team Leadership, Meeting Planning, Salesforce.com, Vendor Management, Leisure Travel, Ground Transportation, Event Planning, Entrepreneurship, Incentives, Leisure
Education
California Polytechnic State University-San Luis Obispo
Carlson Wagonlit Travel March 2008 - Present
Envision Technology, Inc
Skills
ITIL, ERP, Unix, Customer Service, SOA, Enterprise Architecture, SDLC, Vendor Management, Requirements Analysis, Business Analysis, Agile Methodologies, Databases, Software Development, Scrum, Microsoft SQL Server, IT Strategy, Software Project..., IT Management, SharePoint, Visio, IT Service Management, Business Intelligence, Linux, IT Operations, Integration, SQL, Software Documentation, Enterprise Software, Disaster Recovery, Business Process, Virtualization
Education
Capella University 2005 — 2009
Veolia North America April 2013 - Present
Veolia Energy North America (NYSE: VE) September 2007 - April 2013
Dalkia North America September 2006 - December 2007
Carlson Wagonlit Travel March 2005 - September 2006
Interactive Management Solutions January 2004 - March 2005
Massachusetts Golf Association May 1999 - September 2003
West Insurance Agency April 1997 - May 1999
The Dimock Center August 1992 - April 1997
Skills
Financial Reporting, Accounting, Mergers, Insurance, Energy, Travel, Healthcare, Reconciliations, Accounts Payable, Account Reconciliation, Auditing, Financial Analysis, Human Resources, General Ledger, Mergers, Management, Internal Controls, Payroll, Operations Management, Risk Assessment, Project Management, Training, Sarbanes-Oxley Act, Process Improvement, Mergers & Acquisitions, Forecasting
Education
Bryant University 1988 — 1992
Bachelor's degree, Accounting
Carnival Cruise Lines December 2012 - Present
Carlson Wagonlit Travel Kazakhstan February 2011 - July 2012
Carlson Wagonlit Travel October 2003 - January 2011
Carlson Wagonlit Travel January 1999 - October 2003
Carlson Wagonlit Travel February 1998 - January 1999
Carlson Wagonlit Travel October 1996 - February 1998
Rasmussen College August 1994 - December 1996
Carlson Wagonlit Travel October 1995 - October 1996
Skills
Travel Management, Airlines, Tourism, Business Travel, Hotels, Amadeus, Online Travel, Hospitality, Ticketing, Account Management, E-commerce, Negotiation, Travel Technology, Team Management, Strategic Planning, Product Management, Software Implementation, Brand Management, GDS systems, Call Quality, Green Belt, Management, Sabre
Education
California Coast University 2001 — 2003
MBA
Brigham Young University - Hawaii 1979 — 1983
B. S., Travel and Tourism
Carlson Wagonlit Travel September 2003 - Present
Softserve Solutions, Inc July 1993 - September 2004
Columbine Systems, Inc December 1984 - January 1994
ARA Living Services June 1983 - December 1984
Education
California State University Stanislaus 1980 — 1983
BA, MIS & Accounting
Miche Bag March 2012 - Present
American Express May 2010 - Present
Mary Kay Inc. October 2009 - Present
American Foundations MortgageBanc June 2008 - May 2010
Integrus Lending Group August 2008 - June 2009
Fidelity Mortgage 2005 - 2007
American Express Business Travel 1990 - 2005
American Express 1990 - 2005
Thomas Cook North America 1992 - 1994
Carlson Wagonlit Travel 1987 - 1990
Skills
Account Management, Salesforce.com, Relationship Management, Direct Sales, Mortgage Lending, Sales, Consulting, Credit, Sales Management, Sales Operations, Business Development, Process Improvement, Sales Process, Selling, Strategic Partnerships, CRM, Leadership, Management, New Business Development, Strategy
Education
Carthage College 1976 — 1980
BA, International Business & French
itravel2000 June 2015 - Present
itravel2000 January 2015 - Present
Carlson Wagonlit Travel April 2008 - September 2014
Hudson's Bay Company July 2006 - April 2008
Loblaw Company May 2005 - July 2006
Zellers (Hbc) - Brampton, Ontario January 2002 - May 2005
Zellers (Hbc) – Brampton, Ontario September 1996 - January 2002
Skills
Merchandising, Forecasting, Inventory Management, Purchasing, Budgets, Competitive Analysis, Cross-functional Team..., Management, Pricing, Retail, Customer Service
Education
CEGEP - John Abbott College
Ovation Corporate Travel 2014 - Present
Directravel September 2004 - July 2014
Campbell Travel March 1996 - March 2004
Carlson Wagonlit Travel May 1992 - October 1994
Elmira Psychiatric Center November 1978 - October 1988
Skills
Travel Management, Car Rental, Apollo, Online Travel, Business Travel, Leisure Travel, Vacation, Tourism, Leisure, Travel Planning, Airlines, Hotels, Hospitality, Hospitality Industry, Customer Service, Customer Satisfaction, Sabre, Ticketing, Booking Systems, Account Management, Concur Solutions
Education
Broome Community College 1990 — 1992
Associate's degree in Travel and Tourism, Tourism and Travel Services Marketing Operations
SRU High School
Carlson Wagonlit Travel
Skills
Event Management, Leisure Travel, Sabre, Budgets, Travel Management, Customer Service, Negotiation, Incentive Travel, Tourism, Honeymoons, Vacation, Leisure
Education
Brock University 1976 — 1978
Carlson Wagonlit Travel July 2002 - Present
Skills
Sales, New Business Development
Education
Associated Travel School 1988 — 1989
CERTIFICATE, Tourism and Travel Services Management
Bucks County Community College
Century 21 Premier Group January 2014 - Present
American Express Business Travel May 2010 - February 2013
Advantage Travel Leaders October 2007 - December 2008
American Express Business Travel September 2006 - October 2007
Carlson Wagonlit Travel July 2005 - September 2006
Skills
Customer Satisfaction, Customer Service, Travel Management, GDS, Business Travel, Sabre, Call Centers, Vacation, Leisure Travel, Real Estate, International Travel, Apollo
Education
Dakota County Technical College 2004 — 2005
Certificate, Travel and Tourism
Brown College 2000 — 2001
Associate of Arts and Sciences (AAS), Radio Broadcast
Advantage Professional Networks October 2005 - Present
Minnesota House of Representatives January 2015 - Present
Carlson Wagonlit Travel November 2013 - January 2015
Dayton City Council January 2013 - January 2015
Metropolitan State University May 2009 - December 2014
Medtronic December 2011 - November 2013
SANS Institute January 2012 - December 2012
Datalink (formerly Midwave) April 2010 - December 2011
Medica December 2008 - April 2010
ITT Technical Institute December 2007 - November 2009
Skills
Troubleshooting, Security, Information Security, Management, Network Security, Cloud Computing, Firewalls, Server Administration, Computer Security, VPN, Information Security..., DNS, CISSP, Vulnerability Assessment, Project Management, Computer Forensics, NeXpose, Vulnerability Management, Virtualization, PCI DSS, Networking, Servers, IT Strategy, Active Directory, Policy, Network Forensics, SIEM, SDLC
Education
University of Minnesota - Carlson School of Management 2007 — 2010
Masters, MBA
Metropolitan State University 2000 — 2007
Two Bachelors of Science Degrees
NEI College of Technology 2001 — 2002
Computer Network Design and Development Diploma
Century College 1997 — 2000
Two Associates Degrees
Spring Lake Park High School
San Francisco Association of REALTORS April 2015 - Present
DKG Events, Inc. August 1996 - Present
Sacramento Association of REALTORS October 2007 - April 2015
Catholic Healthcare West January 2007 - August 2007
American Society on Aging April 2001 - January 2007
california host 2000 - 2001
Carlson Wagonlit Travel 1995 - 1996
Skills
Event Management, Marketing, Non-profits, Strategic Planning, Event Planning, Meeting Planning, Social Networking, Budgets, Hospitality, Nonprofits, Public Speaking, Fundraising, Training, Negotiation, Project Management, Management, Human Resources, Customer Service, Trade Shows, Corporate Communications, Program Management, Contract Negotiation, Strategy, Referrals
Education
California State University-Sacramento 1991 — 1995
Mythics Inc. August 2013 - Present
Carlson Wagonlit Travel May 2011 - July 2013
Accenture June 2004 - May 2011
Best Buy November 1997 - June 2004
Pace Analytical May 1987 - November 1997
Air Hydraulic Systems/MBC June 1979 - August 1985
Skills
Data Warehousing, Performance Tuning, SQL*Plus, Database Administration, Oracle, Databases, Unix Shell Scripting, Database Design, Business Intelligence, SQL Tuning, SQL, Unix, Oracle Enterprise..., High Availability, Data Modeling, RMAN, ETL, Oracle RAC, PL/SQL, Oracle Applications, Data Guard, Data Migration, Solaris, Replication, Oracle E-Business Suite, AIX, Shell Scripting, Disaster Recovery, Oracle Application..., DB2, Enterprise Architecture, Oracle HR, HP-UX, Cluster, Red Hat Linux
Education
Brown College 1986 — 1987
Computer Programming
Southwest State - Technical Campus 1976 — 1978
Fluid Power, Hydraulics and Pnuematics
Bird Island Lake Lillian High School 1972 — 1976
HS Diploma, General
Institute of Nuclear Power Operations January 2015 - Present
Cook Systems International March 2010 - Present
Carlson Wagonlit Travel May 2008 - Present
Solvay Pharmaceuticals May 2006 - November 2007
American Express Business Travel June 2002 - May 2006
Rosenbluth International January 2000 - June 2002
Education
Central Michigan University
B.S, Business Administration
Saint Paul Public Schools September 2012 - Present
Saint Paul Public Schools October 2008 - June 2012
The Finnish Language School of Minnesota September 2002 - June 2009
Carlson Wagonlit Travel December 1996 - March 1998
BWTI August 1994 - December 1996
Skills
Nonprofits, Program Development, Tutoring, Lesson Planning, Elementary Education, Literacy, Classroom, Special Education, Classroom Management, Curriculum Design, Differentiated..., Social Studies, Curriculum Development, Leadership Development, Social Media, Language Arts, Educational Technology, Library Management, ESL
Education
Hamline University 2009 — 2011
MAT, Education
University of Michigan - Stephen M. Ross School of Business 1993 — 1994
MBA
Helsingin kauppakorkeakoulu 1992 — 1993
MBA
Carleton College 1984 — 1988
BA, anthropology/sociology
Carlson Wagonlit Travel November 1995 - January 2008
American Express Business Travel 1985 - 1995
Skills
Business Travel, Travel Management, Customer Service, Account Management, Online Travel, Contract Negotiation, Hotels, Leisure Travel, Sabre, Tourism
Education
Bunker Hill Community College 1981 — 1983
Transcendent January 2005 - Present
High 5 Gear January 2010 - Present
Artisan Partners November 2001 - January 2005
ProHealth Care March 1998 - November 2001
Miller Brewing Company February 1997 - January 1998
Carlson Wagonlit Travel February 1990 - February 1997
Skills
Active Directory, IT Strategy, Firewalls, Enterprise Storage, Data Center, VMware, SAN, Microsoft Technologies, VMware ESX, Enterprise Software, Nexgen Storage, Juniper, Compellent, Equallogic, Disaster Recovery, Veeam, Microsoft Exchange, VoIP
Education
Cardinal Stritch University 2003 — 2005
waukesha north 1983 — 1986
Egencia 2013 - 2013
US Foods 2012 - 2013
BCD Travel 2010 - 2012
Carlson Wagonlit Travel 1993 - 2010
Skills
Business Travel, Account Management, Tourism, Travel Management, Sabre, Hotels, Microsoft Excel, Sales, Customer Service, Event Management, Employee Training, Listening to customers, Creative Problem Solving, Multi Tasking, Microsoft Office, Microsoft Word, Concur, Supervisory Experience, Team Leadership, Airlines, Contract Negotiation, Federal Government, SBA, Budgets, RFP, Team-oriented, Policy, Vendor Relationships, Research, Car Rental, International Logistics, Worldspan
Education
Century College
General Studies
McConnell Travel Academy
Tourism and Travel Services Management
Mounds View High School
Fairview Health Services November 2007 - Present
Fairview Health Services May 2004 - November 2007
Fairview Health Services October 2001 - May 2004
Carlson Wagonlit Travel September 2000 - October 2001
Skills
Customer Service, Invoicing, Microsoft Office, Process Improvement, Healthcare, Team Building, Event Management, Microsoft Excel, Budgets, Medicare, Outlook, Microsoft Word, Analysis, Leadership, Training
Education
Century College 2014 — 2018
Associate's Degree
McConnell School 2000 — 2001
Diploma, Travel
Breast Cancer Coalition of Rochester January 2011 - Present
Oils For Wellness 2002 - Present
JCC of Greater Rochester 2010 - 2013
Carlson Wagonlit Travel 1989 - 2008
Skills
Holistic Health, Wellness, Wellbeing, Meditation, Stress Management
Education
Charter Oak State College
Bachelor of Science (BS), Psychology
Charter Oak State College 2001 — 2005
BS General Studies/Psychology, Psychology
California State University, East Bay September 2015 - Present
LinkedIn February 2011 - September 2015
LinkedIn April 2010 - February 2011
Independent Professional 1998 - February 2011
PayPal May 2009 - July 2010
Adobe Systems January 2008 - November 2008
Carlson Wagonlit Travel April 2007 - October 2007
Ccaps January 2006 - June 2006
Unisys 2003 - 2005
TAM January 2001 - October 2001
Skills
Localization, Translation, Internationalization, Linguistics, Website Localization, L10n, Brazilian Portuguese, Foreign Languages, Globalization, Proofreading, Localization Testing, Quality Assurance, Portuguese, French, Legal Translation, Linguística, Tradução, Project Management, English, Terminology, Technical Translation, Training, Editing, FrameMaker, Spanish, Multilingual, Software Documentation, Idiom SDL WorldServer, JIRA, Translation Management, Glossary Creation, SDL Trados, Interpreting, Negotiation, Manuals, Machine Translation, Software Localization, Game Localization, Game Testing, Transcreation, Localization Quality..., Style Guide Creation, Brazilian Market, Localization Project..., Culturalization, Localization...
Education
California State University-East Bay 2015 — 2018
Master of Science in Speech-Language Pathology
California State University-Chico 2011 — 2011
Localization Certification
California State University-Chico 2011 — 2011
Project Management Certification
Cornell University 2012 — 2013
Nutrition Certification
Universidade Estácio de Sá 2002 — 2006
Bachelor of Arts (B.A.)
Cultural Center for Language Studies (CCAA - CCLS) 1999 — 2001
ESL Teacher
Natural Gourmet Institute, NY 2014 — 2014
Gluten Free Cooking Intensive
Blue Ribbon Business Travel August 2012 - August 2014
Carlson Wagonlit Travel November 2010 - August 2012
Carlson Wagonlit Travel August 2007 - November 2010
Skills
Hospitality, Employee Training, Sabre, Travel Management, Hotels, Employee Engagement, Employee Relations, Performance Management, Training, Tourism, Business Travel, Coaching, Training Delivery, Talent Management, Recruiting, Human Resources, Customer Service, Team Building, Talent Acquisition, Apollo GDS, Worldspan, Microsoft Word, PowerPoint, Microsoft Excel, abobe connect pro, Adobe Connect
Education
Century College 2014 — 2015
Kitchen and Bath Certificate, Kitchen and Bath Design
Rasmussen 1997 — 1999
Associate of Applied Science, Business Management, Travel
Aimia Inc September 2012 - Present
Excellence In Motivation January 2011 - September 2012
Excellence In Motivation August 1998 - November 2008
Carlson Wagonlit Travel April 1993 - August 1998
Dayco Products Inc / Passport Travel February 1990 - April 1993
Skills
Purchasing, Incentives, Contract Negotiation, Business Travel, Tourism, Travel Management
Education
TV Travel Institute 1984 — 1984
Cedarville University 1982 — 1983
US Bank - Corporate Payment Solutions April 2012 - Present
Wright Express 2006 - 2012
US Bank Voyager 1999 - 2006
Wright Express 1992 - 1999
Carlson Wagonlit Travel 1991 - 1992
National Car Rental 1981 - 1991
Skills
Salesforce.com, Financial Analysis, Process Improvement, New Business Development, B2B, Sales, Executive Management, Sales Management, Team Building, Strategic Partnerships, Business Development, Team Leadership, Contract Negotiation, Direct Sales, Strategy, Forecasting, Leadership, Product Management, Sales Process
Education
Central Michigan University
AstraZeneca Canada January 2015 - Present
AstraZeneca Canada 2013 - Present
Tui Travel PLC April 2010 - December 2012
TUI Travel PLC December 2011 - 2012
Carlson Wagonlit Travel September 2006 - April 2010
Navigant Canada 2001 - 2006
Skills
Employee Engagement, Human Resources, Talent Management, HR Policies, Succession Planning, Talent Acquisition, Personnel Management, Performance Management, Training, Incentives, Deferred Compensation, Team Leadership, Business Strategy, Employee Relations, Recruiting, Change Management, Organizational..., Team Building, Strategy, Coaching, Negotiation, Customer Service, Event Management, Strategic Planning
Education
Carleton University
Journalism/Law
TTM Technologies April 2015 - Present
Robert Half Technology April 2013 - Present
Consultant / Independent May 2009 - Present
Carlson Wagonlit Travel September 2013 - April 2015
Polly's Pies September 2013 - September 2013
TTM Technologies April 2013 - August 2013
Case Parts Company February 2012 - February 2013
Xerox April 2011 - October 2011
Unisys October 1988 - May 2009
Skills
C#, Windows, Microsoft SQL Server, SQL Server, C++, ASP.NET MVC, JavaScript, jQuery, ASP.NET, SDLC, Software Development, C, HTML, SQL, Visual Studio, XML, .NET, UML, Application Development, Databases, Programming, Rational Rose, Web Development, Web Services, T-SQL, Software Engineering, SOA, Scrum, Operating Systems, IIS, OOP
Education
California State University-Northridge 1981 — 1988
B.S., Computer Science
Universal Orlando Resort August 2008 - Present
ALIO August 2000 - August 2008
Carlson Wagonlit Travel September 1998 - July 2000
Skills
Hospitality, Event Management, Hotels, Social Media Marketing, Customer Satisfaction, Event Planning
Education
Centennial College
Marketing Certificate
Centennial College
Travel and Tourism Certificate, Travel
Shaw College
Bachelor of Business Administration (BBA)
CruiseOne - Headquarters March 2009 - Present
CruiseOne MJHarris & Crew February 2010 - Present
Sales-Link, Inc 2007 - 2009
Mission Coffee & Tea Company, Inc. 2004 - 2008
Sales-Link 2003 - 2004
Ky Vending 2001 - 2004
The Travel Team, Inc. 2001 - 2003
WorldTravel BTI now BCD Travel 1996 - 2001
Carlson Wagonlit Travel 1991 - 1996
Skills
Sales, Marketing, Franchise Development, Travel Planning, Franchising, Event Management
Education
Butler University 1981 — 1984
Bachelor of Arts (B.A.), Fashion Merchandising
North Central High School 1977 — 1980
AttractionSuite April 2014 - August 2015
Travel One Inc October 2013 - April 2014
Connexions Loyalty February 2013 - September 2013
BookingBuilder TechnologiesVirtual April 2006 - September 2012
Blue Star Industries April 2005 - March 2006
West Star Aviation Inc. April 2003 - December 2004
ING Nederland November 1999 - May 2003
Carlson Wagonlit Travel June 1998 - September 1999
Worldspan February 1996 - March 1998
Blue Ribbon Travel - American Express 1998 - 1998
Skills
Airlines, Travel, Software Project..., Project Management, Business Management, Land Development, Purchasing, Meeting Planning, Accounting, Close Attention to..., Organized self-starter, Travel Management, Aviation, Aviation Law, Private Aviation, Aviation Management, Contract Management, Contract Law, Negotiation, Technology, GDS systems, Management, Strategic Planning, Strategy, Budgets, Customer Service, Business Travel, Contract Negotiation, Aircraft, Online Travel, Training, Leadership, Account Management, CRM, Business Development, Program Management, Hotels, Tourism, Sabre, Process Improvement, Travel Technology, Project Planning, Marketing, Travel Planning, E-commerce, Incentives, Software Documentation, Team Leadership, Vendor Management, Business Process
Education
Carlson Travel Academy 1989 — 1989
Century College 1982 — 1985
A.A.
Drexel University March 2012 - September 2013
V-COMM, L.L.C. January 2000 - February 2009
Carlson Wagonlit Travel April 1997 - January 2000
American Express January 1995 - April 1997
Skills
Registered Nurse..., Registered Nurse..., Basic Life Support for..., Quality Assurance, Networking, Training, Troubleshooting, Project Management, Sales, Start-ups, Software Installation, Healthcare
Education
Drexel University 2012 — 2013
Bachelor's degree, Registered Nursing/Registered Nurse
DeVry University
B.S., Network & Communications Management
DeVry Institute of Technology
A.A.S., Telecommunications Management
Brookdale Community College
A.A.S., Business Admin & Accounting
Convergys June 2010 - April 2011
Mosaic Business Solutions September 2005 - February 2010
Sato Travel April 2002 - September 2003
Carlson Wagonlit Travel February 1999 - December 2001
Easy Returns 1994 - 1999
Carlson Travel Academy 1998 - 1998
Skills
Merchandising
Education
Cardinal Stritch University 2005 — 2007
BS, Business Administration
Carlson Travel Academy 1998 — 1998
Certificate, Travel Agent
Subiaco Academy..if this is who i think it is
Subiaco Academy..if this is who i think it is
Target August 2005 - Present
SUPERVALU July 2002 - August 2005
Carlson Wagonlit Travel June 1997 - July 2002
Skills
Accounting, Finance, Process Improvement, Microsoft Excel, Financial Reporting, Integration, Requirements Management, Management, Leadership, Team Leadership, Inventory Management, Business Analysis, Financial Analysis, Access, General Ledger, Project Management
Education
Hamline University 2008 — 2010
MBA, Business
Buena Vista University 1994 — 1997
Bachelor's degree, Accounting
Carlson Wagonlit Travel
Skills
Business Travel, Sabre, Travel Management, Flights, Online Travel, Car Rental, Ticketing, Incentive Travel, GDS
Education
Centennial College
Travel Consultant
Vision Travel Solutions August 2010 - Present
HRG North America August 2009 - August 2010
Carlson Wagonlit Travel May 2005 - April 2008
American Express Business Travel May 2002 - June 2005
Skills
Sabre, Business Travel, Travel Management, Airlines, Tourism
Education
Centennial College 2000 — 2002
Travel and Tourism
Carlson Wagonlit Travel September 2010 - Present
BCD Travel July 2000 - January 2009
Conexant 1993 - 2008
Carlson Wagonlit Travel February 1999 - July 2000
American Express Business Travel February 1993 - February 1999
Skills
Travel Management, Sabre, Business Travel, Airlines, Tourism, Revenue Analysis, Contract Negotiation, Hotels, Online Travel
Education
World Travel Bureau 1985 — 1986
Travel
California State University-Long Beach 1976 — 1979
Art and Business
American Express Business Travel 2006 - Present
Carlson Wagonlit Travel 1991 - 2005
Skills
Business Travel, Call Center, Customer Service, Credit, Account Management, Sales Management, B2B, New Business Development, Team Leadership, Negotiation, Call Centers, Contract Negotiation
Education
Concordia University 1992 — 1994
HOSPITALITY MANAGEMENT AND TOURISM
Cairo University 1986 — 1991
Bachelor of Commerce (B.Com.), Business Administration, Management and Operations
BCD Travel August 2011 - Present
BCD Travel February 2010 - July 2011
TRX Technology Services March 2007 - March 2009
Carlson Wagonlit Travel October 2004 - January 2007
Agro Dynamics January 2003 - March 2004
SABRE Business Travel Solutions June 2000 - December 2001
Maritz GTM Travel Company/Mobil Oil February 1998 - June 2000
Associates Corporation of North America December 1996 - February 1998
American Express Travel/JC Penney Co March 1989 - December 1996
Skills
CRM, Management, Travel Management, Sabre, Leadership, Marketing, Call Centers, Customer Service, Contract Negotiation, Contract Management, Inventory Management, Inventory Control, Business Travel, Business Analysis
Education
University of North Texas 2002 — 2004
Business Management
University of Central Oklahoma 1983 — 1986
General Business
Brookhaven Community College
General Business
UnitedHealth Group October 2011 - Present
Tecmark September 2008 - September 2011
UnitedHealth Group June 2008 - September 2008
Carlson Wagonlit Travel April 2006 - June 2008
Carlson Wagonlit Travel August 2000 - March 2006
I.C. System February 1999 - August 2000
Skills
Microsoft SQL Server, SQL, Reporting & Analysis, ETL, Databases, Software Development, Project Coordination
Education
National American University 2007 — 2009
Bachelor of Science, Information Technology
Brown College 1998 — 2009
Certificate, Computer Programming Certificate
University of Minnesota-Twin Cities 1994 — 1996
Liberal Arts
Directravel July 2005 - July 2014
Directravel September 2004 - July 2005
Campbell Travel February 1996 - May 2004
Casto Travel September 1995 - February 1996
Casto Travel January 1995 - September 1995
Carlson Wagonlit Travel May 1992 - October 1994
Skills
Business Travel, Sabre, Car Rental, Travel Management, Online Travel, Vacation, Tourism, Cruises, Leisure Travel, Hotels, Apollo, Ticketing, Travel Technology, Leisure, Airlines, Incentive Travel, Hotel Booking, Booking Systems, Galileo, Travel Planning
Education
Broome Community College 1990 — 1992
Associate in Travel and Tourism, Tourism and Travel Services Management
Lufthansa International Tariff Course
Expert Class, International Tariff
Carlson Wagonlit Travel April 2011 - Present
Lake Lawn Resort November 2007 - December 2010
Travizon July 2004 - June 2007
American Express Travel Services September 1999 - July 2004
Skills
Microsoft Office, English, C, Strategic Planning, Windows, Public Relations, Travel Management, Sabre, Tourism, Customer Service, Business Travel, Leisure Travel, Hospitality, Hotels
Education
DCT University Center 2007 — 2007
Certificate, European pastry & Chocolate
Cerritos College 2006 — 2007
Certificate, Culinary Arts/Chef Training, A
Carlson Wagonlit Travel July 2005 - Present
American Express 1992 - 2005
Omega World Travel 1987 - 1992
Skills
Sabre, Apollo, Worldspan, MS Excel, MS Word, Windows 7, Management Reporting, Error analysis and..., Customer Service, Customer Satisfaction, Maintaining Strong..., Superior Work Ethic
Education
Cape Cod Community College
Associates Degree, Administrative Assistant and Secretarial Science, General
Travel Education Center
Advanced Travel Certificate, Travel Services
Carlson Wagonlit Travel April 2014 - Present
Xylem Inc. March 2012 - April 2014
Carlson Wagonlit Travel/Sato Travel August 2009 - February 2012
AppleOne March 2009 - July 2009
American Express September 2006 - September 2008
Travelstart April 2005 - November 2005
Titan Corporation January 2001 - January 2005
Skills
Sabre, Amadeus GDS, Microsoft Word, Customer Service, Travel Arrangements, Customer Support, Concur, GRASP Travel Data..., GDSX, Trams, Travel, Ticketing, Outlook, SharePoint, Sabre Hotel RFP, Sabre Virtual..., Moxie
Education
Chabot College 1996 — 1998
Associate of Arts (AA)
Pildammsskolan, Malmo, Sweden 1986 — 1988
High School Diploma