Experience
Tiffany & Company  November 2014 - Present
AT&T Mobility  August 2013 - June 2014
Apple  August 2012 - January 2013
Helzberg Diamonds   August 2010 - September 2011
tw telecom, inc.   2007 - 2010

Skills
Customer Support, Telecommunications..., PC, IP PBX, Telephony, Library, Assistant Teaching, Jewelry, Music, Art, Travel, Sales Support Tools, Data Entry, Organization, Reiki, Networking, Information Technology, Time Management, Customer Retention, Sales, Customer Service, Leadership, Training, Public Speaking, Microsoft Office, Management, Microsoft Word, CRM, Event Planning, Microsoft Excel, Social Media

Education
University of Denver - Daniels College of Business   1981 — 1982
Certificate, Business Management

University of Colorado Boulder   1972 — 1979
BS, Education

Experience
T-Mobile MFM LLC   August 2015 - Present
Helzberg Diamonds   February 2015 - August 2015
Zales The Diamond Store  May 2014 - February 2015
T-Mobile  August 2011 - May 2014
Starbucks  July 2010 - November 2011
Academy Sports + Outdoors  June 2008 - July 2010

Skills
Public Speaking, Sales, Leadership, Negotiation, Customer Service, Team Building, Training, Coaching, Leadership Development, Public Relations, Teamwork, Team Leadership, Retail, Sales Management, Recruiting, Inventory Management, Store Management, Profit, Hiring, Merchandising, Visual Merchandising, Retail Sales, Management, Customer Satisfaction, Inventory Control, Driving Results, Sales Operations, New Store Openings, Employee Training, Customer Experience, Loss Prevention, Store Operations, Direct Sales, Merchandise Planning, Forecasting, New Business Development, Time Management, Customer Retention, Telecommunications, POS, Strategy, Solution Selling, Sales Process, Microsoft Office, Shrinkage, P, Account Management, Fashion, Apparel

Education
University of Houston
Associate of Arts (A.A.), Sociology

University of Houston
Bachelor of Science (B.S.), Mathematics

Experience
Canopy  November 2012 - July 2015
Blue Star Benefits, Inc   January 2004 - November 2012
Hellman & Rosen Endocrine Associates, P.C.   January 2000 - January 2004
Concorde Career Colleges, Inc.   January 1997 - January 2000
Helzberg Diamonds   January 1994 - January 1997
Champs Sports  January 1993 - January 1994

Skills
Licensed Life & Health..., Employee Benefits, Insurance, Health Insurance, Disability Insurance, Life Insurance, Health Savings Accounts, Term Life Insurance, Whole Life, Critical Illness, Budgets, Voluntary Employee..., Accounts Payable, Accounts Receivable, 401k, Training, COBRA, Liability, Long Term Care Insurance, Accident Insurance, Group Insurance, Dentistry, Flexible Spending..., Underwriting, Property & Casualty..., Benefits Administration, Claim, Self-funded, Long-term Care, Commercial Insurance, Analysis, Medicare Part D, Brokers, Professional Liability, Financial Planners, Pensions, Small Business, Legal Liability, Health Care Reform, Selling, Medicare, Renters, Universal Life, General Insurance, Accident, Payroll, Sales

Education
The University of South Dakota   1989 — 1993
Bachelor of Science (BS), Business Administration; Finance

Experience
Arthur's Jewelers   November 2001 - Present
Arthur's Jewelers   November 2001 - Present
Helzberg Diamonds   January 1997 - October 2001

Skills
Team Building, Team Leadership, Management, Inventory Management, Sales, Merchandising, Retail, Wholesale, Sales Management, Marketing, Customer Service, Marketing Strategy, Luxury Goods, Visual Merchandising, Product Development, New Business Development, Fashion, Negotiation

Education
Gemological Institute of America   2007 — 2008
Diamonds, Diamonds

University of Florida   1971 — 1974
Bachelor's Degree, Business/Managerial Economics

Experience
Vincent Anthony Jewelers   September 2012 - Present
Helzberg Diamonds   April 2000 - September 2012
Whitehall Jewellers  September 1998 - April 2000
Service Merchandise  April 1989 - September 1998
Gordon Jewelers  May 1985 - April 1989

Skills
Store Management, Loss Prevention, Sales, Sales Management, Visual Merchandising, Recruiting, P&L Analysis, Marketing, Customer Satisfaction, Gem Identification, Diamonds

Education
Tulsa Community College

Experience
High Energy Tumbling   March 2014 - Present
P&E Inspirations, LLC   August 2011 - Present
Schinnen Andre Bruls Fitness Center   January 2008 - October 2010
United States Air Force  November 2006 - September 2007
Union Bank  May 2005 - August 2006
Helzberg Diamonds   September 2001 - December 2005
Just Off Broadway School of Dance   August 1997 - August 2004
Ackerman McQueen  January 2001 - August 2001

Skills
Marketing, Public Relations, Advertising, Event Planning, Social Media, Social Networking, Team Building, Budgets, Promotions, Product Design, Creative Writing, Online Marketing, Event Management, Time Management, Fitness, Choreography, Management

Education
University of Oklahoma   2008 — 2010
Master of Arts (MA), International Relations

University of Central Oklahoma   1997 — 2001
Bachelor of Arts (BA), Public Relations, Advertising, and Applied Communication

Experience
Torrid  September 2015 - Present
Torrid  October 2014 - September 2015
Red Mango, Inc.   May 2014 - July 2015
Helzberg Diamonds   November 2014 - February 2015
13th Floor Haunted Houses  August 2014 - December 2014
Bath & Body Works  October 2013 - December 2013

Skills
Time Management, Retail, Management, Teamwork, Customer Service, Social Networking, Social Media, Budgets, Social Media Marketing

Education
Triton College   2013 — 2015
N/A, Communication and Media Studies

Experience
Helzberg Diamonds   November 1999 - Present
Zale Corporation  1998 - 1999
Fuller's Jewelry   1995 - 1997
Krigel's Jewelers   1992 - 1995

Skills
Sales, Sales Management, Sales Operations, Sales Presentations, Presentation Development, Persuasive Presentations, Customer Service, Customer Satisfaction, Customer Retention, Employee Training, Sales Motivation, Problem Solving, Creative Problem Solving, Loss Prevention, Inventory Management, Inventory Control, Communication Skills, Visual Merchandising, New Store Development, Presentation Coaching, Supervisory Skills, Supervisory Experience, Team Building, Performance Management, Diamonds, Product Knowledge, Team Management, Employee Relations

Education
University of Central Missouri
Bachelor of Science (B.S.), Broadcasting & Film, Anthropology

Experience
Allied Resources  December 2007 - July 2015
Solo Practitioner  April 2012 - April 2015
Jackson County Office of the Guardian Ad Litem   February 2013 - June 2013
UMKC  August 2008 - June 2011
Real Estate Broker  April 2001 - April 2011
UMKC  August 2007 - December 2009
Helzberg Diamonds   May 1999 - January 2006
Duitch & Franklin, LLP   May 1994 - April 1999

Skills
Family Law, Legal Writing, Civil Litigation, Litigation, Legal Advice, Courts, Motions, Legal Assistance, Legal Research, Legal Documents, Legal Issues, Legal, Appeals, Criminal Law, Hearings, Pleadings, Mediation, Marketing Communications, Email Marketing, Real Estate, Contract Negotiation, Computer Proficiency, Executive Support, Event Planning, Litigation Support, Trials, Document Review, Westlaw, Trademarks, Research, Immigration Law, Administrative Law, Intellectual Property, International Law, Alternative Dispute..., Commercial Litigation, Real Estate Transactions, Marketing, Sales, Training, Management, Social Media, Customer Service, Strategic Planning, Team Building, Microsoft Office, Editing

Education
University of Missouri-Kansas City School of Law   2007 — 2009
Juris Doctorate, Law, Emphasis in Real Estate: Urban, Land Use and Environmental Law

University of Missouri-Kansas City   1999 — 2005
Bachelor's of Liberal Arts, Computer Communications Concentration

Experience
Commercial Metals Company  December 2014 - Present
Helzberg Diamonds   October 2013 - December 2014
Helzberg Diamonds   May 2009 - September 2013
Helzberg Diamonds   August 2008 - May 2009

Skills
High Level of Execution, Coaching, Organizational..., Higher Education, Retail, Customer Service

Education
University of Arizona
Bachelor of Arts (B.A.), Italian Language and Literature

Experience
R.E. Crawford Construction LLC   January 2014 - Present
Physical Therapy Specialists Clinic   July 2005 - December 2013
Helzberg Diamonds   June 2003 - February 2005

Skills
Marketing, Leadership, Team Building, Event Planning, Retail, Public Speaking, Management, Strategic Planning, Sales Management, Fundraising, Business Development, Budgets

Education
University of Florida   1999 — 2003
Bachelor's degree, Business, Management, Marketing, and Related Support Services

Experience
Hennepin County  January 2014 - Present
Helzberg Diamonds   March 2013 - Present
Hennepin County  January 2013 - Present
Zale  July 2011 - March 2013
University of Minnesota, Morris  August 2008 - May 2011

Skills
Customer Service, Data Entry, PowerPoint, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Social Media, Outlook, Diamonds, Gemology, Precious Metals, Loss Prevention, Professional Phone..., Xstore, Store21, Cash Management, Office Management, Administrative...

Education
University of Minnesota-Morris   2007 — 2011
Bachelor of Arts (BA), Psychology and Political Science

Colorado Rocky Mountain School   2003 — 2007
Diploma

Experience
Genworth Financial  October 2012 - Present
Helzberg Diamonds   January 1996 - June 2012
Helzberg Diamonds   October 1994 - December 1995
Helzberg Diamonds   1982 - 1994

Skills
Sales, Coaching, Training Facilitation, Instructional Design, Communication, Performance Management, Behavioral Interviewing, Visual Merchandising, Management, Training, Employee Training, Retail, Store Management, Customer Satisfaction, Recruiting, Time Management, Leadership, Sales Management, Customer Service, Negotiation, Team Leadership, Team Building, Staff Development, Sales Operations, Customer Experience, Hiring, Analysis, Leadership Development, Merchandising, Customer Retention, Teamwork, Employee Relations, Inventory Management, Interviews, P&L Management, Human Resources, Succession Planning, Budgets, Operations Management, Process Scheduler, Organizational...

Education
Corporation for Long Term Care

American Gem Society   2011 — 2011
Registered Jeweler

Gemological Institute of America   2011 — 2011
Accredited Jewelry Professional

Diamond Council of America
Graduate, Diamonds and Colored Gemstones

University of Arizona   1976 — 1979

Sahuaro High School   1972 — 1976

Experience
It Works! Global   January 2015 - Present
Dale Grimes Enterprises, Inc   August 2011 - Present
Helzberg Diamonds   November 2010 - February 2011

Skills
Retail

Education
Tyler Junior College   2014 — 2016

Bullard High School   2006 — 2010

Experience
Helzberg Diamonds   October 2012 - Present
ColorBlind Magazine   January 2014 - June 2014

Skills
Adobe Creative Suite, Creative Writing, Customer Service, Editing, Graphic Design, HTML, Microsoft Office, PowerPoint, Retail, Sales, Sales Management, Sales Operations, Social Media, Social Media Marketing, Team Management, Time Management, Web Development, WordPress, Writing, Microsoft Word, Interviews, Leadership, Management, InDesign, Customer Satisfaction, Event Planning, Marketing, Data Entry, Inventory Management, Visual Merchandising, Training, Microsoft Excel, Market Research, Team Building, Recruiting, Merchandising, Teamwork, Office Management

Education
University of Michigan-Dearborn   2010 — 2014
Bachelor of Arts (B.A.), Business Administration, Management and Operations

William D. Ford Career-Technical Center   2006 — 2008
Graphic Design

Experience
Helzberg Diamonds   July 2014 - Present
Gap  April 2014 - July 2014
Gap  February 2013 - April 2014
Anthropologie  September 2012 - December 2012
Catherine's/Cheap and Chic Clothing Stores   February 2011 - October 2012
ACT  February 2012 - April 2012
ACT  October 2011 - November 2011
Jimmy John's Gourmet Sandwich Shop   July 2008 - July 2011
Z102.9   May 2010 - January 2011
KRUI-University of Iowa   September 2007 - May 2010

Skills
Social Media, Photoshop, Microsoft Office, Final Cut Pro, Journalism, Radio Promotions, Writing, Radio Host, Digital Photography, Multi-unit Retail..., Sales, Sales Management, Facebook, Merchandising, Retail, Customer Service

Education
University of Iowa   2006 — 2011
Bachelor of Arts, Journalism and Mass Communication and Psychology

Experience
Home Resource Group/Keller Williams Realty   June 2009 - Present
Newmark Homes  January 2004 - June 2008
Helzberg Diamonds   January 2000 - January 2004

Skills
New Home Sales, Residential Homes, Single Family Homes, Sellers, Real Estate, First Time Home Buyers, Buyer Representation, Selling, Home Staging, Investment Properties, Referrals, New Homes, Listings, Short Sales, Relocation, Buyers, Foreclosures, Move Up Buyers, Condos, Investors, Luxury, REO, Seller Representation, Real Property, Relocation Buyers, Townhomes, HUD, ABR, Seniors, SFR, Real Estate Transactions, Waterfront, Rentals, Customer Satisfaction, Long-term Customer..., Customer Support, Customer Service, Customer Retention, Customer Engagement, Sales

Education
The University of Texas at San Antonio   1999 — 2002

Robert E Lee High School   1991 — 1993

Experience
Helzberg Diamonds   May 2014 - Present
The Dance Refinery  July 2011 - Present
Beech Grove High School  August 2009 - Present
Jared the Galleria of Jewelry  July 2009 - May 2014

Education
University of Indianapolis   2005 — 2009
Bachelors of Science, Spanish and Music

Experience
Mitchell International  January 2012 - Present
Helzberg Diamonds   2010 - 2011
Progressive Insurance  2007 - 2009
AIG  2006 - 2007
Enterprise Rent-A-Car  2004 - 2006
Drinker Biddle & Reath LLP  June 2001 - June 2003

Skills
Training, Sales, Analysis, Claim, Negotiation, B2B, Risk Management, Microsoft Excel, Salesforce.com, Property Damage, Cold Calling, Account Management, Customer Retention, Sales Process, Sales Operations, Lead Generation, Customer Satisfaction, Direct Sales, New Business Development, Selling, Leadership, Strategy, Inventory Management, SaaS, Process Improvement, Business Development, Cross-functional Team..., Market Research, Marketing, Strategic Planning, Contract Negotiation, Retail, Management, CRM, Sales Presentations, Team Leadership, Time Management, Customer Service, Competitive Analysis, Budgets, Product Management, Recruiting, Team Building, Forecasting

Education
University of California, Santa Cruz   1997 — 2001
Bachelor of Arts (x2), Environmental Studies, Political Science

Experience
MzeroA.com   December 2009 - Present
St John Lutheran School  August 2012 - Present
SF Internet Solutions   June 2010 - November 2014
WTS International  October 2009 - August 2010
Helzberg Diamonds   October 2008 - August 2010

Skills
Custom Web Design, SEO, Internet Marketing, Public Speaking, Event Management, Social Media Marketing, Promotions, Social Media, Microsoft Office, Advertising, Photoshop, Facebook, PowerPoint, Social Networking, Customer Service, Coaching, Customer Relations, Team Building, Marketing Strategy, Problem Solving, Email Marketing, Outlook, New Business Development, Blogging, Media Relations, Small Business, Word, Microsoft Word, Web Design, Event Planning, Time Management, Marketing, Retail, Fitness, Online Marketing, Marketing Communications, Strategic Planning, Leadership Development, Newsletters, Leadership, Sales, Graphic Design, Team Leadership, Online Advertising, Web Marketing, Market Research, Training, Management, WordPress, Sales Management

Education
University of Florida   2003 — 2008
Bachelor of Science, Applied Physiology & Kinesiology

University of Florida   2003 — 2008
Bachelor of Science, Sports Management

Experience
Girl Scouts of Eastern Iowa & Western Illinois  January 2015 - Present
Girl Scouts of Eastern Iowa and Western Illinois  February 2008 - September 2015
Girl Scouts of Eastern Iowa and Western Illinois  May 2007 - February 2008
Girl Scouts of the Mississippi Valley   October 2005 - May 2007
Stahls' Hotronix   May 1999 - October 2002
Helzberg Diamonds   1994 - 1999

Skills
Strategic Planning, Leadership Development, Public Speaking, Event Planning, Community Outreach, Organizational..., Event Management, Leadership, Fundraising, Research, Community Development, Staff Development, Higher Education, Nonprofits, Grant Writing, Public Relations, Program Development, Social Media, Training, Volunteer Management, Project Management, Grants

Education
Western Illinois University   2006 — 2007
Education

University of Minnesota-Twin Cities   1989 — 1990

University of Saint Thomas   1986 — 1990
BA, Politcal Science and Urban Studies

University of St. Thomas   1986 — 1990

RIHS   1983 — 1986

Experience
Friends W' Fur   April 2014 - Present
Weight Watchers  August 2009 - April 2014
HELZBERG DIAMOND SHOPS, INC   January 1996 - January 2009
Helzberg Diamonds   January 1989 - January 1996
American Century Investments  April 1984 - February 1989

Skills
Training, Leadership, Performance Management, Management, Retail, Sales, Sales Management, Customer Satisfaction, Coaching, Budgets, Store Management, Customer Service, Hiring, Time Management, Microsoft Office, Merchandising, Team Building, Recruiting, Visual Merchandising, P&L Management, Inventory Management, Selling, Public Speaking, Loss Prevention, Employee Training, Team Leadership, Sales Operations, Income Statement, Negotiation, Inventory Control, Process Scheduler, Payroll, Employee Relations, Account Management, P&L, Interviews, Customer Retention, New Business Development, Marketing, Cold Calling

Education
University of Missouri-Columbia   1981 — 1982

University of Missouri-Columbia

Experience
Florida Department of Health  November 2014 - Present
University of South Florida  August 2014 - Present
Florida Department of Health  October 2012 - November 2014
Kforce Inc.  February 2012 - October 2012
Helzberg Diamonds   October 2010 - October 2012
Tiffany & Co.   December 2011 - December 2011
University of Florida  July 2009 - August 2011
University of Florida  January 2011 - April 2011
University of Florida  August 2010 - December 2010
University of Florida  August 2010 - December 2010

Education
University of Florida   2010 — 2011
Master of Science, Health Education and Behavior

University of Florida   2006 — 2010
Bachelor of Science, Health Education and Behavior

Florida State University College of Medicine/ AHEC
Tobacco Treatment Specialist Training

Experience
Burns & McDonnell  January 2013 - Present
Burns & McDonnell  January 2005 - December 2012
Helzberg Diamonds   May 1999 - January 2005

Skills
Employee Relations, Employment Law, Performance Management, Recruitment/Retention, Employment based visas, Client Relationship..., Customer Service, Employment

Education
University of Missouri-Kansas City   1997 — 1999
BBA

University of Nebraska-Lincoln   1995 — 1996

Experience
GameStop  November 2014 - Present
GameStop  August 2013 - November 2014
GameStop  May 2013 - August 2013
GameStop  July 2012 - May 2013
GameStop  July 2011 - July 2012
Envision EMI  2009 - 2009
Helzberg Diamonds   2003 - 2005
Joe Koen and Son Jewelers   2002 - 2003
Whitehall Jewellers  2001 - 2002

Skills
Organizational..., Recruiting, Job Evaluation, Performance Management, Human Resources, Employee Training, Job Descriptions, Process Improvement, Training, Retail, Succession Planning, Talent Management, HRIS, Onboarding, Talent Acquisition, Hiring, Career Assessment, Leadership Development, Change Management, Workforce Planning, Organizational..., Employee Relations, Business Ethics, Business Analysis, Attrition, Compensation Structures, Compensation Strategies, Highly detail oriented, Strategic Planning, Microsoft Excel, Career Development, Diversity, Employee Turnover, Budget Monitoring, Budgets, HR Policies, Time Management, Operational Efficiency, Efficiency, Human Resource..., Strategic Human..., Human Resource Planning, Data Analysis, Quantitative Analytics, Qualitative Data, Variable Pay Design, Pay for Performance, Base Pay Administration, Job Analysis, Total Rewards

Education
The University of Texas at Arlington
Master of Science in Human Resource Management (M.S.H.R.M.), Human Resources Management/Personnel Administration, General

The University of Texas at Arlington
Master of Business Administration (M.B.A.), Management

The University of Texas at Arlington
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities

Experience
IdeaCrew   June 2014 - Present
Workforce Solutions Group of Montgomery County   December 2007 - Present
Helzberg Diamonds   October 2000 - October 2006

Skills
Recruiting, Recruitment Advertising, Technical Recruiting, Staff Development, Staff Management, Staff Retention, Business Process..., Business Development, Project Management, Project Planning, Proposal Writing, Contract Management, Goal-oriented..., Training, Leadership, Customer Service, Sales, Consulting, Team Building, Management, Coaching, Program Management, Hiring, Strategic Planning

Education
University of Maryland Baltimore County
Bachelor of Arts (B.A.), Sociology

University of Maryland Baltimore County
Public Policy/Admin

Experience
CarMax  June 2013 - Present
Helzberg Diamonds   September 2008 - April 2014
REEDS Jewelers  March 2006 - August 2008
Ultra Diamonds  March 2004 - February 2006
FAO Schwarz  October 1997 - March 2004

Skills
Diamond Jewelry, Retail Category..., Sales Management, Customer Satisfaction, Retail Sales, Store Management, Visual Merchandising, P&L, Profit, Loss Prevention, Merchandising, Inventory Control, Inventory Management, Retail

Education
University of Maryland University College

Experience
ITS - Internet Testing Systems  December 2014 - Present
Agora Publishing  April 2012 - November 2014
University of Baltimore  January 2010 - April 2012
Helzberg Diamonds   May 2004 - September 2009

Skills
Publishing, Web Analytics, Content Management, Email Marketing, Product Management, Online Advertising, Product Marketing, Digital Marketing, Content Strategy, Marketing Strategy, Direct Marketing, Online Marketing, E-commerce, Digital Media

Education
University of Baltimore   2008 — 2010
Master of Business Administration (MBA), Marketing

University of Baltimore   2004 — 2007
Master of Arts (M.A.), Publication Design

University of Maryland College Park   1999 — 2003
Bachelor of Arts (B.A.), American Studies

Experience
Buerkle Acura  September 2013 - Present
Indian Triumph Motorcycle of the Twin Cities   2013 - 2014
Red Wing Ford Chrysler Jeep Dodge Ram   December 2012 - April 2013
Lupient Chevrolet  August 2012 - October 2012
Rosedale Chevrolet  January 2010 - August 2012
Morries Automotive Group  2003 - 2007
Helzberg Diamonds   1998 - 2001
Minar Ford   1993 - 1994

Skills
Automotive, Vehicles, Automobile, Reynolds & Reynolds, Automotive Aftermarket, Forecasting, Dealer Management, Credit, Finance, Sales Process, Customer Satisfaction, Customer Retention, Profit, Loans, Sales Management, Financial Reporting, Dealers, Subprime, Sales, Inventory Management, Negotiation, Parts, Warranty, Team Building, Gross Profit, Reynolds, F&I, Business Planning, Sales Operations, Pricing, Deal Closure, Coaching, Vehicle Leasing, Management, Pre-owned, Process Improvement, New Business Development, Automotive Sales..., Retail, Profit Maximization, B2B, Executive Management, Credit Analysis, P&L Management, Automotive Repair, Consumer Lending, Customer Service, Lead Management, Automotive Engineering, Continuous Improvement

Education
Brown Institute
PC/LAN

University of Minnesota-Twin Cities
Applied Design and Visual Communications

Experience
Helzberg Diamonds   memberRDI2009 - 2010
FRCH Design Worldwide  2007 - 2009
RYA DESIGN   2005 - 2007
Zale Corporation  1998 - 2005

Skills
Retail Design, Space-planning, Retail, Visual Merchandising, Merchandising, Interior Design, Fashion, Design Research, Process Scheduler, Space planning, Creative Direction, Submittals, Luxury Goods, Profit, Budgets, Furniture, AutoCAD, Sketching, Concept Design, SketchUp, Trend Analysis, Concept Development, Brand Development, Apparel, Trend, Styling, Illustrator

Education
The University of Texas at Austin   1976 — 1983
Bachelor of Architecture (BArch), Architecture

Experience
Helzberg Diamonds   Regional ManagerSamuels JewelersOctober 1998 - September 2000
Gordon's Jewelers  June 1974 - June 1995

Education
University of Delaware   1968 — 1974
BS, Business Administration

Experience
Eye Care Centers of America  July 2010 - Present
Helzberg Diamonds   2007 - July 2010
R&K Management   2007 - 2007
Luxottica Retail  2005 - 2006
Zales Jewelers  2002 - 2005
Montgomery Ward  1992 - 2001

Skills
Profit, P&L, Retail Management, Accountability, Merchandising, Multi-unit, motivate and influence, Customer Driven, talent assesment/..., Loss Prevention, Income Statement, Store Management, Retail, Visual Merchandising, Apparel, Driving Results, Fashion, Inventory Management, Big Box, Retail Sales, P&L Management, Sales, Hiring, District Management, Store Operations, Sales Management, Customer Satisfaction, Inventory Control, Leadership, Multi-Unit Management, Forecasting, Trend Analysis, New Store Openings, Marketing, Sales Operations, Employee Training, Shrinkage, Assortment, Customer Experience, New Store Development, People Development, Recruiting, Customer Retention, Team Building, Succession Planning, Performance Management, Multi-Unit

Education
University of Colorado Colorado Springs
Business

Experience
Jared the Galleria of Jewelry  June 2015 - Present
Healthcare Solutions Team  August 2012 - May 2014
Business Owner  May 2003 - August 2011
After Hours Formalwear  October 2004 - September 2007
Helzberg Diamonds   January 2000 - January 2004
Helzberg Diamonds   January 1995 - January 2000

Skills
Sales, Customer Service, Sales Management, Team Building, Leadership, Training, Management, Coaching, Employee Benefits, Selling, Strategic Planning, Strategy, Recruiting, Marketing Strategy, Social Networking, Inventory Management, Retail, Marketing, Creativity, Execution, Mentoring, Succession Planning, Success Driven, Inventory Control

Education
Central Missouri State University

Experience
Cerner Corporation  September 2015 - Present
Cerner Corporation  August 2014 - September 2015
Helzberg Diamonds   February 2014 - August 2014
Ann Taylor  January 2014 - August 2014
Yogurtini  February 2013 - January 2014
Shamrock Heights Golf and Supper Club   October 2011 - October 2013

Skills
Waitressing, Modeling, Back Office, Leadership, Microsoft Office, Microsoft Excel, Team Leadership, PowerPoint, Social Media, Time Management, Microsoft Word, Public Speaking, Customer Service, Teamwork, Social Networking, Research, Outlook, Sales, Communication

Education
University of Missouri-Kansas City   2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Experience
Waddell & Reed  June 2015 - Present
Waddell & Reed  October 2014 - May 2015
Farmers Insurance  November 2010 - November 2013
Helzberg Diamonds   August 2009 - November 2010
Missouri Attorney General's Office  May 2007 - August 2007

Skills
Property & Casualty..., Legal Assistance, Conflict Resolution, Analytic Problem Solving, Claims Investigations, Customer Support, Insurance, Customer Service, Claim

Education
University of Central Missouri   2005 — 2009
Bachelor of Science (B.S.), Political Science and Government, Graduated Cum Laude (3.5/4.0)

Experience
Helzberg Diamonds   April 2014 - Present
Course Hero, Inc.   August 2014 - October 2014
Vector Marketing  May 2012 - August 2013

Skills
Customer Service, Recruiting, Sales Management, Sales Presentations, Direct Sales, Team Management, Phone Etiquette, Interviews, Employee Training, Public Speaking, Management, PowerPoint, Microsoft Excel

Education
University of Missouri-Columbia   2011 — 2015
Communication and Media Studies

Experience
NBC Universal Comcast   September 2015 - Present
SEPHORA  October 2014 - September 2015
Sephora  April 2012 - October 2014
Charlotte Russe  July 2009 - March 2012
Sephora  November 2011 - February 2012
Wet Seal, Inc  July 2008 - October 2008
Helzberg Diamonds   June 2007 - June 2008

Skills
Hiring, Visual Merchandising, Loss Prevention, Retail Management, Merchandising, Coaching/Development, Inventory Management, Interviews, Team Building, Coaching, Customer Service, Retail, Training

Education
University of Minnesota-Duluth   2002 — 2006
BAS, Psychology

Experience
Optum  July 2015 - Present
ANA Research Anderson, Niebuhr & Associates, Inc.   October 2012 - June 2015
ANA Research Anderson, Niebuhr & Associates, Inc.   September 2007 - October 2012
Helzberg Diamonds   November 2006 - June 2007
University of North Dakota  August 2003 - June 2007

Skills
Market Research, Research, Quantitative Research, Leadership, Marketing Research, Microsoft Office, Survey Research, Project Management, Qualtrics, Survey Design, Creative Problem Solving, Microsoft Excel, Statistics, Multi Tasking, PowerPoint, SPSS, Data Analysis, Qualitative Research, Management

Education
University of Minnesota - Carlson School of Management   2012 — 2015
Master of Business Administration (MBA), Marketing

The University of North Dakota   2003 — 2007
Bachelor of Business Administration (B.B.A.), Marketing and Management

Experience
Closets by Design of Central Texas   April 2014 - Present
Home Organizers, Inc.   December 2005 - March 2014
Home Organizers, Inc.   September 2001 - December 2005
Helzberg Diamonds   February 1999 - September 2001
Helzberg Diamonds   April 1992 - February 1999

Skills
Strategic Planning, Sales, Training, Management, Leadership, Budgets, Account Management, Performance Management, New Business Development, Sales Operations

Education
The University of Texas at Austin   1987 — 1991
Bachelor of Business Administration (B.B.A.), Finance, General

Experience
BdTechnology/TalentSecure   2010 - July 2014
Federal Reserve Bank  June 2009 - August 2010
Grafton, Inc.   February 2009 - March 2009
TalentSecure   December 2007 - February 2009
Grafton, Inc.   October 2002 - December 2007
Helzberg Diamonds   July 2000 - October 2002
Helzberg Diamonds   September 1997 - July 2000
Helzberg Diamonds   March 1995 - September 1997

Skills
Human Resources, HRIS, Recruiting, PeopleSoft

Education
University of Missouri-Kansas City   1993 — 1995

Experience
Lone Star National Bank  March 2014 - February 2015
Helzberg Diamonds   2010 - 2013
Lone star national bank  May 2011 - February 2012
University of Texas - Pan American  July 2009 - July 2010

Skills
Sales, Customer Service, Banking, Microsoft Office, Microsoft Word, Management, Teamwork, Team Building, Coaching, Microsoft Excel, PowerPoint, Time Management, Team Leadership, CRM

Education
The University of Texas-Pan American   2006 — 2010
Business, Finance

Experience
Replacement Services LLC  October 2010 - Present
Helzberg Diamonds   1990 - 1997

Skills
Forecasting, Budgets, Business Planning, Financial Analysis, Call Centers, Underwriting, Customer Service, Change Management, Coaching, Customer Satisfaction, Inventory Management, Insurance, Leadership, Management, Organizational..., P, Process Improvement, Public Speaking, Retail, Risk Management, Sales, Strategic Planning, Team Building, Team Management, Training

Education
University of Phoenix
Working towards Master of Business Administration (MBA), Business Administration and Management, General

University of Dubuque
Associate of Arts and Sciences (AAS)

Experience
Network Elites  November 2013 - Present
Avnet Technology Solutions  September 2000 - October 2013
Makita USA  February 1995 - August 2000
Helzberg Diamonds   March 1991 - February 1995

Skills
Cloud Computing, Sales Management, Sales Operations, Account Management, Storage, Channel Partners, Selling, Direct Sales, Product Management, Sales, Management, New Business Development, Partner Management, Manufacturing, Integration, Enterprise Software, Supply Chain Management, Business Alliances, Product Development, Negotiation, Program Management, Channel Sales, Go-to-market Strategy, SaaS, Business Strategy, CRM, Cloud Storage, Strategy, Resellers, Computer Architecture, Customer Engagement, Managed Services, Strategic Partnerships, Key Account Management, Sales Enablement, Sales Process, Storage Solutions, Multi-channel Marketing, Demand Generation, Problem Solving, Virtualization

Education
The University of Texas at Arlington   1988 — 1992
Business, Economics

Experience
Helzberg Diamonds   September 2014 - Present
Jared the Galleria of Jewelry  August 2011 - August 2014
Zales The Diamond Store  August 2003 - July 2011
Zales The Diamond Store  March 1993 - July 1994
The Broadway  July 1993 - March 1994

Skills
Management, Leadership, Sales, Sales Management, Customer Service, Customer Satisfaction, Payroll, Training, Recruiting, Interviews, Clerical Skills

Education
Diamond Council of America   2004 — 2005
Professional Jewelry Consultant, Metal and Jewelry Arts, 4.0

University of Gdansk   1988 — 1990
Bachelor’s Degree, Economics, 3.8

Experience
National Seminars Training  January 2010 - Present
Helzberg Diamonds   March 2006 - November 2009
US Bank  January 2008 - September 2008

Education
University of Kansas   2002 — 2006
Bachelor of Science (B.S.), Journalism, Strategic Communications

Experience
Vital Systems Corporation  November 2014 - Present
Helzberg Diamonds   November 2004 - December 2014
High Sierra Lighting, LLC   November 2007 - January 2013
Helzberg Diamonds   2004 - 2010
Peppermill Inc  January 2007 - December 2007
Statewide Lighting   January 2005 - May 2007

Skills
Product Development, Inventory Management, Public Relations, Management, Budgets, Sales, Forecasting, Marketing Management, Microsoft Office, Purchasing, Microsoft Excel, Sales Operations, Lighting, Manufacturing, Outlook, Customer Service, Construction, System Administration, Time Management, Sales Management, Team Building, Pricing, Product Marketing, Retail, Merchandising, PowerPoint

Education
Truckee Meadows Community College   2011 — 2015
Associate of Science (A.S.), Construction Engineering Technologies-Renewable Energy

Truckee Meadows Community College   2010 — 2012
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities

Experience
Optimum Retail Solutions   May 2014 - Present
Morgan Jewelers  July 2010 - February 2014
Helzberg Diamonds   August 1998 - June 2010
Excel Energy Technologies   1996 - 1998
Retail Data Solutions   1994 - 1996
Phillips and Associates  1991 - 1993
Barry's Jewelers  1991 - 1992

Skills
Leadership Development, Sales Management, Executive Management, Managing Multi-Million..., Talent Acquisition, Strategic Thinking, Interpersonal..., Intuitive Leadership, Strategy Execution, Conflict Management, MBTI Certified, sales training, Team Building, Store Operations, Inventory Control, Coaching, Store Management, Inventory Management, MBTI, Income Statement, P&L Management, Selling Skills, Accountability, CPFR, Retail, Leadership, Loss Prevention, District Management, Strategy, Training, Profit, Budgets, Strategic Planning, Visual Merchandising, Merchandising, Performance Management, Customer Service, Multi-unit, Planograms, New Store Openings, Customer Experience, Sales, Hiring, Wholesale, Shrinkage, Multi-Unit Management, Merchandise Planning, Multi-channel Retail, Associate Development, Driving Results

Education
University of Arkansas at Little Rock   1981 — 1984

Experience
Helzberg Diamonds   February 2004 - Present
The EPOCH Group  December 1999 - February 2004
Sally Ford Consulting   December 1998 - December 1999
Johnson County Government  1984 - 1998

Skills
Recruiting, Performance Management, Employee Relations, Talent Acquisition, Benefits Administration, Onboarding, Human Resources, HRIS, Employee Engagement, Talent Management, Interviews, Succession Planning, Hiring, Applicant Tracking..., Training, Profit, Retail, Employee Benefits, HR Policies, New Hire Orientations, Income Statement, Deferred Compensation

Education
The University of Kansas
BS, Business Administration

Experience
Dart Container  October 2010 - Present
Solo Cup Company  2007 - 2010
Solo Cup Company  2006 - 2007
Solo Cup Company  May 2005 - 2006
Helzberg Diamonds   2004 - June 2005
Blademasters Fencing   October 2001 - June 2005

Skills
Demand Planning, Production Planning, Analysis, Sourcing, SAP, Forecasting, MRP, Demand Forecasting, Supply Chain Management, Supply Chain, Microsoft Office, Microsoft Excel, Microsoft Office 2007, QAD, Manugistics, Microsoft Acess, Capacity Planning, Inventory Planning, Inventory Distribution

Education
University of Illinois at Urbana-Champaign   2000 — 2002
BS, Mechanical Engineering, Mathematics

College of Lake County   1998 — 1999
Engineering

Experience
Helzberg Diamonds   July 2005 - Present
LabOne, Inc  April 2003 - July 2005
Cintas  August 2000 - March 2002
Lowes Home Improvement Warehouse  August 1995 - August 2000

Skills
Performance Management, Employee Relations, Succession Planning, Training, Onboarding, Talent Management, Hiring, New Hire Orientations, Interviews, HRIS, Employee Training, Talent Acquisition, Coaching, Retail, Applicant Tracking..., Human Resources, Leadership Development

Education
University of Missouri-Kansas City
Bachelor of Arts (B.A.), Speech Communications-Emphasis Public Relations

Experience
Hair Club for Men and Women  October 2006 - Present
Dan Beard Council, Boy Scouts of America  March 2009 - Present
First Christian Church, Fort Thomas, KY   January 2010 - December 2012
Helzberg Diamonds   November 2001 - September 2006
Sterling Jewelers  September 1997 - November 2001

Skills
Team Building, Strategic Planning, Customer Service, Event Planning, Sales Management, Sales, Teaching, B2B, Email Marketing, Conflict Resolution, Accounts Receivable, Budgets, Training, Leadership, Management, Customer Satisfaction, Recruiting, Coaching, Marketing, Leadership Development, Sales Operations, Retail, Public Speaking, Account Management, Fundraising, Team Leadership, Outlook, Customer Retention, Inventory Management, Marketing Strategy, Microsoft Office, New Business Development, Event Management, Nonprofits, Marketing Communications, Process Improvement, Time Management, Strategy, Staff Development, Negotiation, Contract Negotiation, Public Relations, Change Management, Project Management, PowerPoint

Education
University of Florida - Warrington College of Business Administration   2008 — 2009
MBA, Business Administration

University of Louisville   1995 — 2003
BSBA, Management

Highlands   1989 — 1995
Commonwealth Diploma

Bellevue Independent Schools   1982 — 1989

Experience
Helzberg Diamonds   March 2010 - Present
Helzberg Diamonds   March 2010 - Present
BP Shoes   June 2007 - December 2009
Nordstrom  June 2007 - November 2009

Education
University of Central Missouri   2003 — 2007
B.S, Fashion; Textiles and Clothing in Business

University of Central Missouri
Bachelor of Science, Fashion; Textiles and Clothing in Business

Experience
Helzberg Diamonds   April 2012 - Present
Helzberg Diamonds   May 2010 - April 2012
Helzberg Diamonds   February 2007 - May 2010

Skills
Marketing, Retail, Merchandising, Inventory Management, Inventory Control

Education
University of Central Missouri   1985 — 1989
BFA, Commercial Art & Marketing

Experience
Helzberg Diamonds   June 1999 - Present
Johnson County Government  May 1986 - June 1999

Skills
Human Resources, Employee Relations, Defined Benefit, Hiring, Deferred Compensation, Recruiting, Employee Benefits, 401k, Management, Job Evaluation, Budgets, Interviews, Strategy, Personnel Management, Employee Training

Education
The University of Kansas   1990 — 1992
Public Administration

University of Missouri-Kansas City   1988 — 1990
B.A., Spanish

The University of Kansas   1970 — 1973
Spanish

Experience
Innate Family Chiropractic   October 2013 - Present
Walgreens  February 2013 - October 2013
Helzberg Diamonds   March 2012 - September 2012
Camp David  November 2010 - February 2012
Bushnell Performance Optics  June 2008 - October 2009
Gear for Sports  September 2001 - June 2008

Skills
Apparel, Retail, Merchandising

Education
University of Missouri-Columbia   1996 — 1999
BSBA, Marketing

Experience
Helzberg Diamonds   Associate BuyerHelzberg DiamondsAugust 2009 - October 2011

Skills
Visual Merchandising, Store Management, Assortment, Merchandising, Management, Luxury Goods, Inventory Management, Trend Analysis, Retail, Inventory Control

Education
University of Kansas - Graduate School of Business   2008 — 2011
MBA

The University of North Dakota   1999 — 2004
BBA, Marketing

The University of North Dakota   1999 — 2004
BA, Communication

Experience
Helzberg Diamonds   April 2015 - Present
Gap Inc./Gap   September 2014 - April 2015
Fletcher's Jewelers   January 2014 - September 2014
Macy's  May 2013 - December 2013
Starbucks Coffee Company  May 2007 - April 2013
Shaw’s Jewelers   July 2007 - September 2010
Storehouse Furniture  February 2006 - January 2007
Sullivan’s Toys   February 2004 - February 2006

Skills
Grading Diamonds, Recruiting, Training, Buyer Representation, Client Development, Visual Merchandising, Barista Training, Retail Store Management, Luxury Goods, Inventory Management, Inventory Control, Jewelry Design, Diamond Jewelry, Customer Service, Merchandising, Profit, Sales, Store Management, Retail, Store Operations, Social Networking, Management, Social Media, Loss Prevention, Jewelry, Microsoft Office

Education
Diamond Council of America   2007 — 2007
Diamontologist, Diamontology, Pass

Diamond Council of America   2007 — 2007
Gemologist, Gemologist, Pass

University of Maryland College Park
Bachelor of Applied Science (BASc)

Experience
BNSF Railway  July 2013 - Present
Northside Ford  December 2012 - July 2013
Movado Company Store   July 1998 - June 2012
Helzberg Diamonds   October 1992 - July 1998

Skills
Store Management, Customer Service, Sales, Team Building, Management, Inventory Management, Time Management, Sales Management, Retail, Merchandising

Education
The University of Texas at Austin - Red McCombs School of Business   1988 — 1992
BBA, Marketing

Experience
THERAPY 2000  December 2011 - Present
CDS Events & Expositions   March 2007 - October 2011
Deer Oaks A Behavioral Health Organization   March 2006 - February 2007
Helzberg Diamonds   October 2000 - February 2006

Skills
Management, Sales Support, Outstanding Customer..., Customer Service, Recruiting, Process Improvement, Sales Operations, Human Resources, Training, Marketing, Strategic Planning

Education
The University of Texas at San Antonio   2007 — 2011
B.B.A, Business Management in Human Resources

The University of Texas-Pan American   1996 — 1998

Experience
PNC Bank  February 2009 - December 2010
Helzberg Diamonds   September 1998 - August 2008

Education
Union County College   1969 — 1970
none, Liberal Arts

Battin High School   1966 — 1969
Diplomaa, Business

Experience
Arrowhead Credit Union  January 2014 - Present
Rockport  September 2011 - January 2014
Michaels Stores, Inc.   November 2009 - September 2011
Helzberg Diamonds   October 2004 - April 2006

Skills
Merchandising, Visual Merchandising, Retail, Fashion, Store Management, Retail Sales, Loss Prevention, Cashiering, Planograms, Customer Service, Inventory Management, Inventory Control, Time Management, Data Entry, Store Operations, Merchandise Planning, Assortment, Trend Analysis, Window Displays, POS, Shrinkage, Apparel, Trend, Driving Results, Profit, Customer Satisfaction, Styling, Hiring

Education
University of California, Riverside   2007 — 2009
BS, Anthropology

Crafton Hills College   2002 — 2004
AA, Liberal Studies

Experience
Mary Kay Inc.  June 2006 - Present
Helzberg Diamonds   November 2006 - March 2008
ST Paul MDO   August 2000 - September 2005

Education
The University of Tennessee at Chattanooga

Experience
Sterling Jewelers  November 2004 - Present
Helzberg Diamonds   November 1992 - October 2004
Casual Corner Women's Group   August 1987 - November 1992

Skills
Customer Service, Customer Relations, Problem Solving, Creative Strategy, Design Patterns, Visual Merchandising, Team Leadership, Guest Service, Sales Management, Retail, Marketing Strategy, Team Motivator

Education
University of Denver   1977 — 1981

Niagara Falls High School

Experience
Wells Fargo  January 2011 - Present
Helzberg Diamonds   October 2003 - January 2011

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Windows, Teaching

Education
The University of Texas at Austin   2003 — 2007
Bachelor of Communication Studies, Communication, General

Experience
Helzberg Diamonds   October 1976 - Present

Education
Central Missouri State University   1971 — 1976
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General

Experience
Allstate  February 2014 - Present
Remedy Intelligent Staffing  December 2013 - March 2014
EZ Pawn  2003 - 2013
Helzberg Diamonds   February 2000 - July 2003

Skills
Customer Service, Customer Retention, Data Entry, Cash Management, Merchandising, Personnel Management, Friendly Personality, Internal Audit, Interviews, 10 Key, Microsoft Word, Office Management, Proofreading, Sales, Supply Management, Quality Assurance, Customer Oriented

Education
University of Colorado Denver   1996 — 1998

Iver C. Ranum High School   1994 — 1997

Experience
Helzberg Diamonds   September 2013 - Present

Education
The University of New Mexico - Robert O. Anderson School of Management   2012 — 2016

Raton High School   2009 — 2012
High School Diploma