J.D. Power
Industry: Marketing research company
DescriptionJ.D. Power is an American-based global marketing information services company founded in 1968 by James David Power III. The company conducts surveys of customer satisfaction, product quality, and buyer behavior for industries ranging from cars to marketing and advertising firms. Headquarters: Costa Mesa, CA Founder: J.D. Power Founded: 1968, Agoura Hills, CA Parent organization: XIO Group Executives: Dave Habiger (CEO, President), Subsidiaries: Power Information Network LLC,
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J.D. Power Employees
J.D. Power November 2014 - Present
Innovis Data Solutions July 2010 - November 2014
Commotion Promotions June 2008 - July 2010
Mercer Golf Sales 1999 - 2010
Ancala, Estancia, Grayhawk 1994 - 1999
Skills
Marketing, New Business Development, Sales, Account Management, Direct Marketing, Customer Service, Sales Management, Marketing Strategy, Business Development, Strategic Planning, Lead Generation, Trade Shows, Cold Calling, Social Media, Product Development, Advertising, Public Relations, Event Management, Merchandising, Retail, Strategic Partnerships, Team Building, B2B, Management, Brand Development, Leadership, Creative Strategy, Customer Satisfaction, Selling, Key Account..., Sales Process, Situational Leadership, Tenacious Work Ethic, Training, Business Intelligence...
Education
Metropolitan State University of Denver 1991 — 1994
Nursing
University of Wyoming 1990 — 1991
General Studies
Slice Technologies, Inc July 2015 - Present
E. & J. Gallo Winery July 2014 - September 2014
GCube Insurance Services, Inc January 2014 - April 2014
J.D. Power April 2012 - January 2013
Skills
R, Data Analysis, SQL, Regression Analysis, Python, Machine Learning, Segmentation, Predictive Analytics, Bayesian methods, Classification
Education
University of California, Irvine 2013 — 2015
Master's Degree, Statistics, 3.9/4.0
East China Normal University 2009 — 2013
Bachelor's Degree, Insurance, 3.6/4.0
University of California, Santa Barbara 2011 — 2011
Exchange Student Program, Statistics
Wedbush Securities August 2015 - Present
J.D. Power May 2014 - August 2015
Center for Financial Planning & Investments January 2015 - May 2015
California State University, Northridge August 2014 - December 2014
California Financial November 2008 - November 2014
CSUN Business Honors Association January 2014 - May 2014
onIT 2012 - May 2014
National Data and Surveying Services 2006 - 2008
Skills
Finance, Financial Analysis, Public Speaking, Financial Planning, Strategic Financial..., Market Research, Financial Services, Marketing Strategy, Business Analysis, Business Valuation, Strategic Planning, Retirement, Retirement Planning, Insurance, Life Insurance, Estate Planning, IRAs, Pensions, 401k, Customer Service, Management, Microsoft Office, Microsoft Excel
Education
California State University-Northridge 2011 — 2015
B.S.
Los Angeles Valley College 2006 — 2008
Associate's Degree
Avaya October 2014 - Present
J.D. Power June 2013 - June 2014
Level 3 Communications January 2009 - June 2013
AT&T October 2006 - January 2009
Qwest Communications 2004 - 2006
XO Communications 2001 - 2003
Skills
Managed Services, Ethernet, Networking, Unified Communications, MPLS, VoIP, Telecommunications, Solution Selling, Data Center, Customer Satisfaction, Wireless, Telephony, Strategy, Co-location, Retail, IP, Direct Sales, Salesforce.com, Account Management, SIP Trunking, Selling, Sales Management, Channel Partners, Cloud Computing, New Business Development, Professional Services, Program Management, Sales Process, Strategic Partnerships, WAN, SaaS, Sales Operations, Hosted Services, Econometric Modeling, Call Centers, Mobile Devices, Sales
Education
Baker College Business and Corporate Services 1997 — 2001
BA, Business Management
J.D. Power July 2013 - Present
J.D. Power January 2011 - June 2013
J.D. Power January 2008 - December 2010
J.D. Power March 2006 - December 2008
SmartDisk Corporation 2000 - 2006
United Auto Group 1999 - 2000
Toyota Motor Sales, U.S.A., Inc. 1993 - 1998
Skills
Data Analysis, Project Management, Management, Business Development, Analysis, Strategic Planning, Cross-functional Team..., Business Strategy, Market Research, Sales Management, Program Management, New Business Development, Customer Satisfaction, Strategy, Business Planning, E-commerce, Marketing, Automotive, Analytics, Training, Marketing Research, Process Improvement, CRM, Retail, Competitive Analysis, Pricing, Forecasting, Product Management
Education
Boston College 1990 — 1993
B.S., Finance
J.D. Power March 2013 - Present
Pro-Softnet Corporation March 2012 - March 2013
The Walt Disney Company January 2011 - July 2011
Subject Area Tutoring Lab August 2010 - December 2010
Sociology Department January 2010 - December 2010
UCLA November 2004 - August 2008
UCLA 2007 - 2007
Skills
Quantitative Research, Statistical Data..., SPSS, PowerPoint, Qualitative Research, Statistics, Social Networking, Data Analysis, Questionnaire Design, Quantitative Analytics, Statistical Software, Market Research, Survey Research, Survey Development, Survey Methodology, Interviewing, Microsoft Office, OneNote, Linear Regression, Research, Higher Education, Research Design, Survey Design, Regression, Logistic Regression, Factor Analysis, Cluster Analysis, Public Speaking, Consumer Behaviour, Training, Team Building, Analysis, Social Sciences, Focus Groups, Data Collection, Online Research, Proofreading, Outlook, University Teaching, Photoshop, JSTOR, Library Research, Sociology, Questionnaires, Report Writing, Microsoft Excel, Management, Leadership
Education
University of Southern California - Marshall School of Business 2014 — 2017
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
California State University-Northridge 2008 — 2012
MA, Sociology, 3.91
University of California, Los Angeles 2003 — 2008
BA, Women's Studies, Political Science, LGBT Studies
J.D. Power January 2015 - Present
J.D. Power October 2013 - December 2014
Skills
Java, JavaScript, Linux, Eclipse, OOP, C++, Game Development, Photoshop, Visual Basic, Design Patterns, SQL, SDL, Allegro, Visual C++, C, C#, MFC, OpenGL, Git, Visual Studio, Microsoft Office, Windows XP Pro, Windows 7, Illustrator, Alfresco, Mockito, Ext JS
Education
Los Angeles Valley College 2011 — 2014
Bachelors Pending, Computer Science, 3.8 GPA
Los Angeles Valley College 2011 — 2013
C++ Certificate, Computer Science, A+
North Valley Occupational Center 2010 — 2010
Microsoft Office Certificate, Computer Software, A+
J.D. Power January 2015 - Present
U.S. House of Representatives, House Veterans Affairs' Committee March 2007 - November 2014
The American Legion February 2004 - March 2007
HCREO October 2002 - November 2003
State of Ohio, OCH/LA March 2001 - October 2002
Skills
Legislative, Legislation, Congress, Government Affairs, Government Relations, Community Outreach, Policy Analysis, Politics, Public Speaking, Non-profits, Military, Legal Research, Security Clearance, Community Relations, Public Policy, Legislative Relations, Government, Lobbying, Policy, Fundraising, Community Development, Defense, Strategic Planning, Nonprofits, Veterans Affairs, Proposal Writing, Government Contracting, Federal Government, Program Management, Conflict Resolution, Project Planning, Appropriations, Legislative Research, Grassroots Organizing, Legislative Affairs, International Relations, Coalitions, Training, Grants, Political Science, Legal Writing, Political Consulting, Congressional Affairs, State Government, Foreign Policy, Political Communication, National Security, Public Affairs, Spokesperson, Homeland Security
Education
Capital University Law School
Juris Doctorate
School name:
J.D. Power April 2015 - Present
J.D. Power June 2014 - April 2015
J.D. Power April 2014 - June 2014
J.D. Power May 2013 - April 2014
J.D. Power April 2011 - May 2013
Yahoo! Search Marketing September 2010 - January 2011
Northwestern Mutual January 2010 - September 2010
FanManager Marketing & Promotions January 2010 - January 2010
The Academic Advantage January 2009 - January 2010
Northwestern Mutual Life June 2008 - January 2009
Skills
Data Analysis, SPSS, Marketing Research, Qualitative Research, Microsoft Excel, Management, PowerPoint, Marketing, mTAB, Microsoft Office, Database Administration, Event Management, Financial Analysis, Project Management, Excel, Marketing Management, Mystery Shopping, Macros, ASAP, Promotions, Financial Management, Financial Planning, Financial Reporting, Syndicated Data Analysis, Customer Insight, Analysis, Voice of the Customer, Market Research, Quantitative Research
Education
California State University-Northridge 2006 — 2010
B.S., Marketing, Management, and Business Administration
HSBC Global Payments and Cash Management Department February 2014 - June 2014
Siemens Financial Service July 2013 - December 2013
J.D. Power April 2013 - May 2013
ShineWing Certified Public Accountants January 2013 - March 2013
Skills
Market Research, Financial Analysis, Financial Modeling, Corporate Finance, Accounting, Matlab, Microsoft Excel, Microsoft Office, Public Speaking, Leadership, Time Management, Project Management
Education
The Johns Hopkins University - Carey Business School 2014 — 2015
Master of Science, Finance, General
Renmin University of China 2010 — 2014
Bachelor of Business Administration (B.B.A.), Financial Management
IÉSEG School of Management 2012 — 2012
Bachelor of Business Administration, Finance and Financial Management Services
QSC Audio Products LLC November 2012 - Present
J.D. Power February 2010 - October 2012
Nestle S.A. February 2008 - December 2009
Skills
Research, Renovation, Risk Assessment, Renewable Energy, Disaster Recovery, HTML 5, Hospitality Management, HR Consulting, Hospitality Industry, HR Policies, Health, Human Resources, Human Rights, Human Computer..., Humanitarian, Human Factors, Humanitarian Assistance, Animal Husbandry, Analytics, Automation, Account Reconciliation, Aircraft, Quality Assurance, Qualitative Research, Quality Management, Quality System, Quantitative Research, Quality Control, Key Account Management, Knowledge Management, Key Account Development, Key Performance..., Managerial Finance, Financial Risk, Food & Beverage, Microsoft Office, Graphic Design, Graphics, Governance, Google Analytics
Education
University of California, San Diego 2009 — 2011
Certificate, Human Resources Management and Services
California State University-Fullerton 2004 — 2008
BA,Communications, Studied multiple foreign languages simultaneously
J.D. Power September 2015 - Present
Fastenal July 2013 - July 2015
Bloomberg LP August 2014 - April 2015
Economics Student Association August 2013 - April 2015
Eaton May 2014 - August 2014
RadioShack August 2011 - August 2012
Skills
Business Development, International Business, Teamwork, Strategic Data Analysis, Economic Data Analysis, Presentation Skills, Inventory Management, Time Management, Sales, International Business..., Entrepreneurship, Customer Service, Customer Satisfaction, Merchandising, PowerPoint, Visual Merchandising, Microsoft Excel, SAS Programming, Retail, Retail Sales, Cashiering, Microsoft Office, Economic Research, Business Process
Education
Western Michigan University - Haworth College of Business 2013 — 2015
Bachelor of Business Administration (B.B.A.), Economics, 3.43
Hogeschool Utrecht 2014 — 2015
International Business in Emerging Markets (Minor), Economics and Management
Western Michigan University 2012 — 2015
Bachelor of Business Administration (B.B.A.), Economics, 3.43
University of Michigan-Flint 2011 — 2012
Economics, 3.77
Grand Blanc High School 2007 — 2011
J.D. Power June 2015 - Present
J.D. Power April 2015 - May 2015
J.D. Power April 2014 - April 2015
J.D. Power and Associates August 2012 - April 2014
J.D. Power and Associates June 2012 - August 2012
Hillsdale College Market Research Team August 2011 - December 2011
Penske Automotive Group May 2011 - September 2011
Boater's Choice May 2006 - August 2010
Skills
Online Advertising, Customer Satisfaction, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Market Research, Statistics, Marketing Research, SPSS, Time Management, Inventory Management, Microsoft Word, Outlook, Teamwork, Process Improvement, Analysis, Data Analysis, Quantitative Research, Research
Education
Hillsdale College 2008 — 2012
BA, Marketing/Management
Grosse Pointe South High School 2004 — 2008
J.D. Power June 2014 - Present
Quality Inn & Suites July 2010 - March 2012
Best Buy September 2009 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking
Education
California State University-Northridge 2009 — 2014
Bachelor of Science (B.S.), Computer Science
Ventura Community College 2007 — 2009
None, Computer Science
Data Scientific April 2014 - Present
J.D. Power November 2011 - March 2014
TrueCar, Inc. January 2010 - October 2011
UC Berkeley January 2008 - December 2009
Skills
Data Science, Data Strategies, Statistical Programming, Choice Modeling, Stochastic Methods, Statistical Modeling, Business Intelligence, Regression Models, Discrete Choice, Interpreting Data, Dashboard Metrics, SAS Programming, Instructional Design, R, MySQL, Microsoft SQL Server, Perl, Linux, Unix, Monte Carlo Simulation, Probability Theory, Multivariate Statistics, Statistical Reporting, Data-driven Marketing, Data-driven Decision..., SEM, SEO, Analytical Methods..., Mathematical Physics, Mathematical Modeling, Statistical Physics
Education
Harvard University 2002 — 2007
Doctor of Philosophy (Ph.D.), Chemical Physics
University of California, Berkeley 1998 — 2002
Bachelor of Science (BS), Chemistry, Mathematics
Columbia University in the City of New York
Columbia University in the City of New York
Columbia University in the City of New York
Feedback Ferret July 2015 - Present
J.D. Power March 2014 - July 2015
J.D. Power April 2011 - March 2014
Market Strategies International October 2010 - April 2011
J.D. Power October 2007 - October 2010
RDA Group January 2006 - October 2007
RDA Group February 2005 - January 2006
Lear Corporation May 2004 - October 2004
RDA Group April 2003 - May 2004
RDA Group September 2002 - April 2003
Skills
Market Research, Data Analysis, Marketing Research, Analysis, Questionnaire Design, Quantitative Research, Program Management, Survey Design, Advertising Research, Focus Groups, Qualitative Research, Project Management, Leadership, Marketing, Research, Negotiation, SPSS, Customer Satisfaction, Management, Research Design, Statistics, Team Building, Sales, CRM, Automotive, Microsoft Office, Microsoft Excel, mTAB, Customer Retention, New Business Development, Customer Service
Education
Central Michigan University 1989 — 1993
BS English
The Disney Store January 2013 - Present
Nestle S.A. January 2012 - November 2012
Amgen January 2010 - December 2011
J.D. Power February 2005 - November 2009
Skills
Research, Restaurants, Risk Assessment, Renovation, Hospitality Management, Hardware, HR Consulting, Hospitality Industry, Health, HIPAA, Human Resources, Human Rights, Human Computer..., Humanitarian, Human Factors, Humanitarian Assistance, Animal Husbandry, HR Policies, PowerPoint, Project Management, Strategic Planning, Proofreading, Quality Assurance, Qualitative Research, Quality Management, Quality System, Quantitative Research, Quality Control, Translation, Technical Writing, Key Account Management, Knowledge Management, Key Account Development, Key Performance..., Lifesciences, Logistics Management, Civil Litigation, Commercial Litigation, Low Impact Development, Analytics, Account Reconciliation
Education
Colorado State University 2007 — 2009
Master of Business Administration (MBA), Human Resources Management and Services
California State University-Fullerton 2000 — 2005
BA, Communications, Studied multiple foreign languages simultaneously
J.D. Power May 2014 - Present
J.D. Power and Associates May 2012 - May 2014
J.D. Power and Associates December 2010 - May 2012
J.D. Power and Associates June 2010 - December 2010
Delta Diamond Products March 2010 - June 2010
Easy Law Construction Notices June 2007 - March 2010
Skills
Strategic Planning, Social Media Marketing, Marketing Strategy, Social Media, Public Speaking, Market Research, Marketing Communications, Problem Solving, Social Networking, Digital Marketing, Online Marketing, Qualitative Research, Quantitative Research, Google Analytics, Data Analysis, SPSS, Excel, Survey Design, PowerPoint, Writing, Microsoft Office, Customer Insight, Analytics, Marketing, Online Advertising, Analysis, Blogging, Leadership, Project Management, Business Strategy, Management, Competitive Analysis, Consumer Behaviour, Product Development, Marketing Research
Education
California Lutheran University 2010 — 2012
Master of Business Administration, Marketing
California Lutheran University 2007 — 2010
Bachelor of Science, Business Administration
MHS
MHS
J.D. Power January 2013 - Present
J.D. Power and Associates September 2008 - December 2012
J.D. Power and Associates May 2006 - October 2008
J.D. Power and Associates March 2004 - April 2006
J.D. Power and Associates June 2002 - February 2004
J.D. Power and Associates May 2001 - May 2002
J.D. Power and Associates June 1999 - April 2001
J.D. Power and Associates March 1998 - May 1999
Skills
Project Management, Management, Customer Insight, Market Research, Leadership, Analysis, Analytics, Business Development, Budgets, Business Strategy, Coaching, Consumer Behaviour, Customer Satisfaction, Data Analysis, Forecasting, Marketing, Marketing Research, Organizational..., Qualitative Research, Quantitative Research, Questionnaire Design, Recruiting, Strategic Planning, Strategy, Social Media Marketing, Interviews, SDLC
Education
California Lutheran University 2008 — 2010
MBA, Marketing
California State University-Northridge 1996 — 1999
BS, Organizational Systems Management
J.D. Power June 2014 - Present
China DR Solutions November 2011 - September 2014
J.D. Power and Associates June 2000 - May 2006
Skills
Advertising Research, Analytics, Customer Insight, Market Research, Marketing Research, Marketing, Management, Quantitative Research, Segmentation, Marketing Strategy, Digital Marketing, Consumer Behaviour, Competitive Analysis, Data Analysis
Education
California State University-Northridge
B.S., Psychology
J.D. Power December 2014 - Present
Intuit October 2005 - September 2014
GMAC-RFC May 2000 - October 2005
Skills
Product Management, Agile Methodologies, Business Development, SDLC, Software Project..., Payments, Business Analysis, Requirements Analysis, Requirements Gathering, Software Development, Cross-functional Team..., Analytics, Business Intelligence, Enterprise Software, IT Strategy, Project Management, User Acceptance Testing, SaaS, Program Management, E-commerce, Go-to-market Strategy, Electronic Payments, Java Enterprise Edition, Web Services, Payment Systems, SQL, Data Analysis
Education
De La Salle University
Electronics and Communications Engineering
J.D. Power July 2014 - June 2015
GLO Bags, LLC February 2014 - June 2014
Sberbank of Russia May 2008 - November 2012
Skills
Social Media, Project Management, Banking, Internet Banking, IT Management, Business Process..., Intercultural Relations, Public Speaking, Microsoft Excel, Russian, Customer Service, Tutoring, Quality Control, Microsoft Office, MS Project, CAPM
Education
California Lutheran University 2012 — 2014
Master of Business Administration (MBA), IT Management
Ural State Technical University 2003 — 2008
Bachelor's degree, Applied IT in Economics
J.D. Power June 2014 - Present
Lodgco Management January 2014 - June 2014
Serendipity 181 May 2013 - October 2013
Pier 1 Imports December 2011 - July 2012
Skills
Experience working with..., Experience Working with..., Enjoy Working with..., Enjoy New Challenges, Project Management, Sales Management, Sales, Fine Art, Visual Arts, Microsoft Excel, Microsoft Word, Customer Satisfaction, Customer Service, PowerPoint, Leadership, Time Management, Marketing
Education
Central Michigan University 2009 — 2014
BS, Marketing
Central Michigan University
General Motors August 2015 - Present
J.D. Power September 2014 - July 2015
Bed Bath & Beyond July 2013 - August 2013
SUNY Geneseo September 2011 - May 2013
The Walt Disney Company June 2010 - October 2012
Town of North Salem July 2006 - July 2012
Temple Beth Elohim September 2005 - June 2009
Skills
Event Planning, Teamwork, Leadership, PowerPoint, Microsoft Excel, Marketing Communications, Microsoft Word, Time Management, Minitab, Social Networking, Microsoft Powerpoint, Prezi, Teaching, Written Communication, Social Media, SPSS, Scheduling, Market Research, Microsoft Access, mTAB, Qualtrics, Amazon Mechanical Turk
Education
State University of New York at Binghamton 2013 — 2014
Master of Business Administration (M.B.A.), Marketing, 4.00
State University of New York College at Geneseo 2010 — 2013
Bachelor of Science (B.S.), Business Administration, 3.53, cum laude
North Salem High School 2005 — 2009
High School
School of Communication & Creative Arts August 2014 - Present
J.D. Power May 2015 - August 2015
The Post-Crescent; Gannett June 2013 - August 2013
Liberty Champion April 2012 - May 2013
Liberty University August 2010 - May 2013
Liberty Champion December 2011 - May 2012
Skills
Research, Data Analysis, Editing, Writing, Press Releases, Telephone Skills, Social Media, Word, Microsoft Office, Journalism, Blogging, AP Style, Interviews, Copy Editing, PowerPoint, Teaching, Public Speaking, Public Relations, Facebook, Event Planning, Nonprofits, InDesign, Photoshop, Video Editing, Microsoft Word, Newspapers, Time Management, SPSS, Creative Writing, Social Networking, Social Media Marketing, Newsletters, Community Outreach, Storytelling, Higher Education, Adobe Creative Suite, News Writing, Final Cut Pro, WordPress, Copywriting
Education
Liberty University 2014 — 2016
Master's Degree, Strategic Communications
Liberty University 2009 — 2013
Bachelor's of Science, Psychology & Communications, 3.87
J.D. Power May 2014 - Present
Chrysler Group LLC May 2012 - January 2014
Integrated Marketing Solutions February 2012 - April 2012
Chrysler June 2011 - February 2012
Citi Group Employee Services June 2010 - April 2011
Edible Arrangements International April 2010 - May 2010
Wm. B. Eerdmans Publishing Company August 2008 - January 2010
Winners Inc April 2007 - August 2008
National City Bank January 2006 - October 2006
Popoff Meat Company April 2005 - November 2005
Skills
Email Marketing, Advertising, Marketing, Illustrator, Marketing Strategy, Web Design, Photoshop, Management, Customer Service, Account Management, Social Media Marketing, Graphics, Human Resources, Sales
Education
Ferris State University 2000 — 2004
Associates, Graphic Design
Ferris State University 2000 — 2004
Bachelors of Science, Marketing & Advertising
Northwestern Mutual March 2015 - May 2015
J.D. Power January 2013 - May 2013
China Construction Bank June 2012 - August 2012
People's Bank of China September 2011 - December 2011
Henan Province Small & Medium Enterprises Guarantee Group June 2011 - August 2011
Skills
PowerPoint, Microsoft Office, Customer Service, Microsoft Excel, Financial Analysis, Financial Modeling, Microsoft Word, Data Analysis, English, Corporate Finance, Teamwork, Risk Management, SPSS, Research
Education
Fordham Gabelli School of Business 2013 — 2014
Master's Degree, Global Finance
Shanghai University of Finance and Economics 2009 — 2013
Bachelor of economics, Credit Management
Shanghai University of Finance and Economics 2009 — 2013
Bachelor's Degree, Management Information Systems, General
JATO DYNAMICS 2014 - Present
J.D. Power October 2012 - October 2014
Chrysler LLC April 2011 - February 2012
Maritz Research 2004 - 2009
National Automobile Dealers Association (NADA) 1996 - 2001
Ford Motor Company 1992 - 1996
Skills
Automotive, Customer Satisfaction, Process Improvement, Team Building, Employee Engagement, Coaching, Sales Management, Digital Marketing, Communications, Internet, Management Consulting, Continuous Improvement, Strategic Planning, Customer Service, Dealer Management, Territory Management, Brand Management, Brand Loyalty, Training, Business Development, Business Transformation, Business Process Mapping, Business Process..., Communication, Organizational..., Strategy, Forecasting, Customer Retention, Competitive Analysis, Retail, Business Planning, Business Strategy, New Business Development, CRM, Management, Negotiation, Team Management, Sales Force Development, Program Management, Account Management, Operations Management, Change Management, Cross-functional Team..., Leadership, Product Development, Market Research, Performance Improvement, Team Leadership, Performance Management, Product Marketing
Education
Central Michigan University, MBA
Master of Business Administration (M.B.A.), Marketing
Detroit College of Business
Bachelor of Applied Science (B.A.Sc.), Marketing
George Mason University
Project Management, Certification
Yahoo April 2013 - Present
Yahoo September 2011 - March 2013
Yahoo April 2010 - August 2011
Yahoo July 2007 - March 2010
Yahoo April 2006 - June 2007
J.D. Power August 2003 - March 2006
Skills
Operational Strategy, Sales Operations, Program Management, Cross-functional Team..., Project Coordination, SEM, Online Advertising, PPC, Mobile Marketing, Web Analytics, Search Advertising, Strategy, Digital Marketing, Online Marketing, Display Advertising, Digital Media, Digital Strategy, Mobile Advertising, Analytics, Google Adwords, E-commerce, Web Marketing, Advertising, CRM, Conversion Optimization, Salesforce.com, Social Media, Google Analytics, SEO, Interactive Marketing, Behavioral Targeting, Category Insights, Conversion Tracking, Microsoft Excel, Sales Effectiveness, Program Coordination, Performance Analysis, Product Launch, International Project..., Sales Trainings, B2B Marketing, Process Improvement, Strategic Planning
Education
California State University-Fullerton, Mihaylo College of Business and Economics 2001 — 2004
Bachelor of Arts (B.A.), Business Administration - Marketing
University of California, Riverside 1998 — 2001
Coursework Completed, Business Administration
Urban Science April 2013 - Present
Urban Science July 2011 - April 2013
Urban Science May 2009 - June 2011
J.D. Power and Associates January 2008 - November 2008
J.D. Power September 2007 - December 2007
J.D. Power May 2005 - September 2007
J.D. Power February 2004 - May 2005
J.D. Power June 2002 - February 2004
J.D. Power September 2000 - July 2002
J.D. Power May 2000 - September 2000
Skills
Automotive, Sales Process, Analytics, Market Research, Performance Management, Quality Assurance, Program Management, New Business Development, Strategy, Project Management, Data Analysis, Product Development, Analysis, Lead Management, Leadership, Client Development, Maintaining Strong..., Manage Client..., CRM, Enterprise Software, Digital Marketing, Market Analysis, Cross-functional Team..., Segmentation, Business Intelligence, Competitive Analysis
Education
Walsh College 2004 — 2006
MBA, Specialization in Economics
Central Michigan University 1997 — 2000
Bachelors, Marketing
J.D. Power June 1990 - Present
J.D. Power and Associates June 1990 - Present
J.D. Power and Associates - The McGraw Hill Companies 1990 - Present
McGraw-Hill Companies 1990 - Present
JD Power and Associates 1990 - Present
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2000 — 2003
MBA
California State University-Northridge 1981 — 1987
BS, Marketing
J.D. Power April 2015 - Present
J.D. Power and Associates November 2006 - Present
Market Strategies 1997 - 2004
AFFINA 1991 - 1997
Skills
Quantitative Research, Survey Design, Customer Insight, Questionnaire Design, Qualitative Research, Focus Groups, Market Research, Marketing Research, Survey Research, Segmentation, Advertising Research, SPSS, Online Research, Research Design, Consumer Behaviour, Analytics, Data Analysis, Competitive Intelligence, Primary Research, Data Collection, Questionnaires, Predictive Analytics, Customer Experience, Market Intelligence, Marketing Strategy, Statistics, Secondary Research, Analysis, Brand Equity, Quantitative Analytics, Consumer Insight, Ethnography, Customer Satisfaction..., Market Analysis, Report Writing, Business Insights, Voice of the Customer, Competitive Analysis
Education
University of Phoenix 1996 — 1998
Master, Organizational Management
Alma College 1987 — 1991
Bachelor of Art, Business Administration
Akron Fairgrove High School
Akron Fairgrove High School
J.D. Power July 2015 - Present
J.D. Power and Associates May 2012 - July 2015
J.D. Power and Associates September 2010 - May 2012
Entertainment Publications May 2010 - July 2010
McDonald's May 2008 - May 2010
Entertainment Publications May 2009 - August 2009
Skills
InDesign, Market Research, Marketing, Marketing Research, SPSS, Facebook, Research, Time Management, Customer Insight, Survey Design, Management, Quantitative Research, Advertising Research, Qualitative Research, Microsoft Excel, Data Analysis, Outlook, Questionnaire Design, Online Research, Analytics, Segmentation
Education
Central Michigan University 2006 — 2010
Bachelor of Science in Business Administration, Marketing
HINER & Partners, Inc. June 2014 - Present
ProfileCorrect 2008 - Present
J.D. Power January 2013 - December 2013
J.D. Power and Associates June 2011 - January 2013
J.D. Power and Associates November 2008 - June 2011
J.D. Power and Associates January 2006 - November 2008
J.D. Power and Associates February 2003 - December 2005
J.D. Power and Associates March 2002 - February 2005
J.D. Power and Associates November 1998 - March 2002
J.D. Power and Associates July 1998 - November 1998
Skills
Market Research, Analytics, Marketing Research, Business Development, Leadership, CRM, Customer Satisfaction, Customer Insight, Data Analysis, Management, Competitive Analysis, Strategy, Marketing, Project Management, Process Improvement, Business Planning, Segmentation, Market Analysis, Cross-functional Team..., Survey Design, Public Speaking, Account Management, Team Leadership, Questionnaire Design, Project Planning, Product Management, P&L Management, Consumer Behaviour, Forecasting, Product Development, Sales, Primary Research, Marketing Strategy, Business Process..., Business Strategy, Program Management, New Business Development, Management Consulting, Start-ups, Strategic Planning, Digital Marketing, Brand Management, Strategic Partnerships, Advertising Research, Marketing Communications, Online Marketing, Competitive Intelligence, Executive Management, Analysis, Training
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1994 — 1996
MBA, Business Management
California Lutheran University 1990 — 1992
BA, Marketing/Advertising
Bluebeam Software, Inc. August 2015 - Present
J.D. Power June 2014 - July 2015
Skills
Computer Hardware, HP QTP, Manual Test Execution, Computer Repair, Test Automation, Programming, VBScript, C++, Java, Assembly Language, Python, Computer Network..., Software Development, SQL, Embedded Systems, Microchip PIC, FPGA, User Acceptance Testing, Test Cases, Test Execution, Test Planning, HP UFT
Education
California State Polytechnic University-Pomona 2004 — 2013
Bachelor of Science (B.S.), Computer Engineering
J.D. Power April 2014 - Present
J.D. Power and Associates May 2006 - April 2014
J.D. Power 2005 - 2006
J.D. Power 2004 - 2005
J.D. Power 2001 - 2004
J.D. Power 1996 - 2001
Skills
Market Research, Customer Insight, Analytics, Quantitative Research, Segmentation, Eloqua, Marketing Research, Strategy, Advertising Research, Competitive Intelligence, Competitive Analysis, Questionnaire Design, Survey Design, Primary Research, Focus Groups, Consumer Behaviour, Online Research, Market Analysis, Qualitative Research, Consumer Insight, Survey Research, Brand Loyalty, Brand Equity, Market Intelligence, Data Collection, Lead Generation, Data Analysis, Thought Leadership
Education
California State University-Northridge 1996 — 2001
Bachelor’s Degree in Business Administration, Marketing
J.D. Power December 2012 - Present
Nordstrom April 2011 - June 2012
The Buckle April 2009 - April 2011
Skills
Retail, Customer Service, Sales, Merchandising, Organization, Marketing Research, PowerPoint, Market Research, SPSS, Microsoft Office, Apparel, Outlook, Microsoft Excel, Photoshop, Sales Management, Enthusiasm to learn, Self-driven, Fashion, Multi Tasking, Visual Merchandising, Inventory Management, Training, Styling, Sewing, Store Management, Project Management, Project Planning, Data Analysis, Data Management, Survey Design
Education
Wayne State University 2011 — 2013
Master of Business Administration (M.B.A.), Logistics, Materials, and Supply Chain Management, 3.55
Central Michigan University 2004 — 2008
Bachelor of Applied Arts, Apparel Merchandising and Design, 3.68
Starcom MediaVest Group June 2014 - Present
Networked Insights March 2013 - May 2014
Starcom MediaVest Group July 2011 - March 2013
J.D. Power May 2009 - July 2011
Karsh\Hagan January 2006 - June 2009
JMH Education Marketing 2005 - 2005
Skills
Social Listening, Qualitative Research, Brand Architecture, Account Planning, Competitive Analysis, Creative Writing, Consumer Insight, Brainstorm Facilitation, Marketing Strategy, Moms, Data Analysis, Marketing, Customer Insight, Facilitators
Education
Gettysburg College 2001 — 2005
B.A., Business Management, Sociology
St. John's International School 1987 — 2001
J.D. Power June 2014 - Present
J.D. Power November 2013 - June 2014
J.D. Power and Associates/The McGraw-Hill Companies December 2009 - November 2013
J.D. Power and Associates/The McGraw-Hill Companies July 2005 - January 2010
Touchstone Group Associates March 2003 - July 2005
Skills
Leadership, Project Management, Strategic Planning, Process Improvement, Analytics, Business Intelligence, Analysis, Vendor Management, Program Management, Business Analysis, Budgets, Editing, Forecasting, Business Strategy, Cross-functional Team..., Account Management
Education
California Lutheran University 2007 — 2010
Master, MBA, Marketing
Menlo College 2000 — 2003
Bachelor, Business Management w/ Concentration of MIS
J.D. Power January 2015 - Present
PowerTrain January 1993 - Present
CDK Global Business Optimization Consulting January 2015 - May 2015
TFOC / The Fixed Ops Coach September 2010 - December 2014
BI Worldwide Limited July 2009 - August 2013
SkillPath Seminars September 2007 - June 2009
AutoNation January 2007 - July 2007
The GT Group April 2001 - December 2006
Sandy Corporation August 1993 - October 2001
Magic Adventures 1996 - 1997
Skills
Instructional Design, Process Improvement, Human Performance, Automotive, Retail, Performance Improvement, Team Building, Coaching, Teaching Adults, Training Delivery, Entertainment, Humorist, Training, Management, Customer Satisfaction, Organizational..., Leadership, Executive Coaching, Leadership Development, Customer Retention, Sales, Customer Service, Strategic Planning, Management Consulting, Sales Process, Strategy, Marketing Strategy, Change Management, Sales Management, Selling, E-Learning, Business Strategy, Team Leadership, Program Management, Analysis, Marketing, New Business Development, Business Development, Employee Training, Project Planning, Consulting, Workshop Facilitation, CRM, Business Process, Human Resources, Interviews, Business Planning, Account Management, Cross-functional Team..., Performance Management
Education
University of California, Los Angeles 1986 — 1987
Teaching Credential CA Vocational Educationo, Educational/Instructional Technology
Carnegie Mellon University 1968 — 1970
Bachelor of Fine Arts (BFA) program (not completed), Dramatic Arts, Communication
University of Cincinnati 1967 — 1969
Broadcast Communication
WHHS 1961 — 1967
College Prep - Middle / High School
University of Cincinnati
J.D. Power May 2015 - Present
Playground Detroit February 2015 - Present
Education
Tufts CSDD Postgraduate Course in Clinical Pharmacology, Drug Development and Regulation 2013 — 2013
Tufts University 2012 — 2013
Industrial and Organizational Psychology
Boston University 2008 — 2012
Bachelor of Arts (B.A.), Psychology
Cranbrook Kingswood 2004 — 2008
RDA Group July 2015 - Present
RDA Group July 2014 - July 2015
RDA Group October 2013 - June 2014
J.D. Power March 2013 - October 2013
Wayne State University September 2011 - April 2013
Metro-West Appraisal Co., LLC November 2012 - March 2013
Point O' Pines Camp for Girls May 2010 - August 2012
Schrader-Howell Funeral Home May 2005 - April 2012
Michigan Department of Human Services January 2011 - May 2011
CMU Club Pom Pon August 2008 - May 2011
Skills
Employee Selection, Data Collection, Qualitative Research, Research, Data Analysis, Training, Interviews, Analysis, Networking, Directing, Leadership Development, SPSS, Resume Writing, Event Planning, Community Outreach, Microsoft Office, Public Speaking, Time Management, Recruiting, Job Analysis, Leadership, Teamwork, PowerPoint, Market Research, Critical Thinking, Organizational..., Statistics, Higher Education, Human Resources, Psychology, Organizational..., Microsoft Excel, Program Management, Survey Design, Psychometrics, Research Design, Access, Coaching
Education
Wayne State University 2011 — 2013
Master of Arts (M.A.), Industrial-Organizational Psychology
Central Michigan University 2006 — 2010
BS, Psychology, Advertising
J.D. Power May 2014 - Present
Ceremed, Inc. 2007 - May 2014
Skills
Medical Devices, Microsoft Office, Customer Service, Product Development, Manufacturing, Outlook, FDA, Process Improvement, Employee Relations, Onboarding, Microsoft Excel
Education
Pepperdine University, The George L. Graziadio School of Business and Management 2012 — 2014
Master of Business Administration (MBA), Organizational Leadership
Hawaii Pacific University 2001 — 2005
Bachelor of Arts (B.A.), Psychology
J.D. Power December 2014 - Present
J.D. Power March 2014 - December 2014
J.D. Power November 2013 - March 2014
JD Power and Associates - The McGraw-hill Companies December 2012 - December 2013
J.D. Power and Associates August 2011 - December 2012
J.D. Power and Associates October 2010 - September 2011
Grand Valley State University March 2009 - August 2009
Fulbright, Austrian Ministry of Education August 2007 - June 2008
Skills
German, MS Office Suite, MS Project, SPSS, Adobe Creative Suite, SQL, Microsoft Office, Data Analysis, Qualitative Research, Public Speaking, Online Research, Statistics
Education
Wayne State University 2010 — 2012
M.B.A., Master of Business Administration
Grand Valley State University 2003 — 2007
B.A., German, Writing
IES 2005 — 2005
German
University of Vienna 2005 — 2005
German
Schoolcraft College 2002 — 2003
General Studies
J.D. Power, McGraw-Hill Financial 2011 - 2014
Diversity & Inclusion, Commodities & Commercial Markets, McGraw-Hill Financial 2010 - 2013
J.D. Power 2009 - 2010
J.D. Power and Associates 2006 - 2009
J.D. Power and Associates 2001 - 2005
J.D. Power and Associates 1998 - 2000
Dow Automotive Systems 1996 - 1998
Lucas Assembly & Testing 1989 - 1996
Skills
Strategy, Market Research, Customer Insight, Analytics, Product Management, CRM, Product Development, Management, Analysis, Project Management, Project Planning, Business Strategy, Marketing Research, Automotive, Process Improvement, Data Analysis, Integrated Marketing, Omniture, Client Development, Chinese, Spanish, New Product Development, Diversity & Inclusion, Production Improvement, E-commerce, Salesforce.com, Asian Studies, Pragmatic Marketing..., Microsoft Office, mTAB, Executive Reporting, Executive Presentation..., Leadership
Education
University of Michigan-Dearborn 1987 — 1991
MBA, International Finance
Georgetown University 1983 — 1987
BSLA, Chinese Language, Asian Studies
Renaissance High School
J.D. Power July 2013 - Present
J.D. Power June 2011 - July 2013
J.D. Power March 2007 - June 2011
Portland State University September 2004 - June 2006
Michigan State University October 2002 - December 2003
Ear Crisis Counseling Center February 2001 - February 2002
Skills
Huthwaite SPIN Sales..., Media Training by..., SPSS, mTAB, Salesforce.com, Microsoft Office, TM1, SPSS Custom Tables, Excel, PowerPoint, Access, Time Management, Executive Level..., Data Analysis, Statistics, Team Building, Questionnaire Design, Market Research, Customer Satisfaction, Travel, Hospitality, Customer Advocacy, Customer Retention, Management, Survey Design, Microsoft Excel, Quantitative Research
Education
Portland State University 2004 — 2006
Continuing education, Applied Psychology, Developmental Psychology, Statistics, 4.0
Michigan State University 1999 — 2003
Psychology B.S., Applied Psychology, Sociology, Statistics, 3.7
Weatherhead School of Management at Case Western Reserve University August 2014 - Present
InterChina Strategy Corporate Finance June 2015 - August 2015
J.D. Power August 2013 - December 2013
HuaTai Securities Co.,Ltd. August 2012 - September 2012
Industrial and Commercial Bank of China July 2011 - August 2011
Skills
Microsoft Excel, Research, SAS Programming, Financial Modeling, Financial Analysis, Data Analysis, Corporate Finance, SAS, Management, Analysis
Education
Case Western Reserve University 2014 — 2016
Master's Degree, Finance, General
Shanghai University of International Business and Economics 2010 — 2014
Bachelor of Business Administration (B.B.A.), Finance, 3.91/4.0
D&B March 2012 - Present
Nationwide Insurance May 2009 - February 2012
Nationwide Insurance December 2007 - April 2009
General Motors January 2007 - December 2007
General Motors January 2006 - December 2006
General Motors August 2003 - December 2005
General Motors August 2001 - July 2003
General Motors January 2000 - June 2001
J.D. Power August 1998 - December 1999
Skills
Business Strategy, Market Analysis, Financial Services, Customer Insight, Sales Operations, Product Development, Portfolio Management, Automotive, Lead Change, Mentoring, Data Analysis, Relationship-builder..., Business Insights, Brand Management, Marketing Effectiveness, Global Business Planning, Customer Oriented, Strategy Execution
Education
Oakland University 2004 — 2005
Master of Business Administration (M.B.A.), International Business
Michigan State University 1994 — 1998
Bachelor of Arts (B.A.), Marketing
J.D. Power May 2009 - Present
Skills
Human Resources, Change Management, Mergers, Training, Customer Retention, Succession Planning, Employee Engagement, Onboarding, Deferred Compensation, Employee Relations, Talent Management, Workforce Planning, Talent Acquisition, Leadership Development, Management, Organizational..., Recruiting, Mergers & Acquisitions, Personnel Management, Strategy, Interviews, Leadership, Executive Management, Cross-functional Team..., Performance Management, Strategic Planning, Organizational Design, Executive Coaching, Start-ups, Labor Relations, Organizational..., College Recruiting, Employee Training, Applicant Tracking..., Career Development, New Hire Orientations, HRIS, Consulting, Employee Benefits, Hiring, Employer Branding, Culture Change, HR Consulting, Restructuring, Compensation & Benefit, Technical Recruiting, Conflict Resolution, Sourcing, HR Transformation
Education
Southwestern Law School 1993 — 1997
Juris Doctorate, Law
California State University-Long Beach - College of Business Administration 1983 — 1988
Bachelor's, Psychology & Human Resources
eFolder November 2014 - August 2015
Cone Integral Consulting December 2010 - May 2014
rentBits January 2013 - August 2013
IBM January 2010 - September 2010
J.D. Power March 2006 - February 2007
Integral Institute September 2004 - November 2005
Skills
Management, Public Speaking, Training, Marketing, Social Media, Sales, Consulting, Strategic Planning, Social Media Marketing, Customer Service, Teaching, Editing, SaaS, Emotional Intelligence, Member Relations, Recruiting, Management Consulting, Research, Appreciative Inquiry, Training Facilitation, Adult Learning..., Organizational Design, Salesforce.com, Practicum Development, Cloud Computing, Business Development, Leadership, Marketing Strategy, Lead Generation, Selling, Advertising, Business Strategy, Social Networking, Online Advertising, Strategy, Competitive Analysis
Education
Loyola University New Orleans 2000 — 2004
B.A. Political Science, Environmental Econmics, Urban Studies, Political Philosopy
J.D. Power May 2015 - Present
Universal Truckload Services, Inc. ("Universal") 2014 - April 2015
Universal Truckload Services, Inc. ("Universal") July 2011 - January 2014
Universal Truckload Services, Inc. ("Universal") July 2011 - January 2014
InStar Services Group December 2010 - July 2011
Universal Truckload Services, Inc. ("Universal") March 2009 - December 2010
Skills
AS400 system, Microsoft Word, PowerPoint, Microsoft Excel, Great Plains Software, Leadership, Outlook, Accounts Payable, TMW, FileMaker, Always Punctual, Self-starter, Motivation, Time Management, Employee Training, Group Work, Customer Service, Transportation, Microsoft Office, IBM iSeries
Education
Walsh College 2013 — 2015
Bachelor's Degree, Marketing
Macomb Community College 2011 — 2013
Associate of Business, General Studies
J.D. Power June 2014 - Present
J.D. Power and Associates April 2013 - Present
J.D. Power and Associates March 2010 - April 2013
J.D. Power and Associates April 2008 - April 2010
J.D. Power and Associates June 2007 - April 2008
J.D. Power and Associates June 2006 - June 2007
Skills
Survey Design, Quantitative Research, Marketing Research, Questionnaire Design, Project Management, Data Analysis, Survey Research, Research, SPSS, Market Research, Customer Insight, Cross-functional Team..., Advertising Research, Qualitative Research, Consumer Behaviour, Online Research, Primary Research, Focus Groups, Competitive Intelligence, Questionnaires, Segmentation, Research Design
Education
California Lutheran University
B.A., Psychology
Valient Market Research May 2007 - Present
Harris Interactive December 2003 - April 2007
J.D. Power July 2002 - November 2003
Providata Inc. April 1997 - June 2002
PwC January 1996 - April 1997
Takata 1994 - 1996
ZF TRW 1993 - 1994
Varity Kelsey-Hayes 1991 - 1993
Ford Motor Company 1990 - 1991
Ford Motor Company June 1989 - 1990
Skills
Market Research, Marketing Research, Marketing Strategy, Strategy, Segmentation, Competitive Analysis, Marketing, Business Development, Customer Insight, B2B, Management, Entrepreneurship, Advertising, Strategic Planning, Focus Groups, Product Development, Competitive Intelligence, Public Relations, Social Media Marketing, Marketing Management, Corporate Communications, Quantitative Research, Market Analysis, Advertising Research, Marketing Communications, Survey Design, Online Marketing, Brand Loyalty, Salesforce.com, Qualitative Research, Positioning, Executive Management, Market Intelligence, Business Insights, Small Business..., Email Marketing, Client Development, Customer Service, Large Account Sales, Customer Relations, LinkedIn, Google Analytics, Strategic Consulting, Corporate Reputation, Reputation
Education
Erasmus University Rotterdam 2015 — 2015
Executive Development Program, Foundations of Corporate Communication
Penn State University 2007 — 2007
Graduate Studies, MBA Program
Eastern Michigan University 1986 — 1995
BS, Public Relations
Greece Arcadia High School 1982 — 1986
J.D. Power January 2014 - Present
NADA March 2011 - December 2013
NADA January 2008 - February 2011
NADA November 2003 - December 2007
Skills
Pricing, High Level Of Accuracy, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, Proofreading, Soft Proofing, Publishing, Self Management, Organized self-starter, Organization, Data Management, Data Analysis, Automotive Products, Communication Skills, Deadline Driven, Meet Deadlines, Writing, Print Management, Time Management, Project Management, Teamwork, Problem Solving
Education
Georgetown University 1997 — 2001
Bachelor of Science (BS), Political Science and Government, Theology
J.D. Power August 2010 - Present
Amgen (Transitions) October 2008 - June 2013
Indiana Landmarks August 2000 - August 2002
Blue Cross and Blue Shield of Louisiana January 1998 - June 2000
Skills
Event Management, Event Planning, Analysis, Fundraising, Team Leadership, Data Analysis, Marketing, CRM, Business Analysis, Program Management, Budgets, Customer Service, Project Management, Strategic Planning, Marketing Strategy, Healthcare Management, Health Care Systems, Health Insurance, Program Evaluation
Education
University of Phoenix
Master's degree, Health/Health Care Administration/Management
Southeastern Louisiana University
BA, Cultural Resource
Indiana University-Purdue University at Indianapolis 2001 — 2002
Graphic Design
3M Health Care September 2010 - Present
J.D. Power January 2001 - April 2010
Education
Harvard University 1993 — 1999
Doctor of Philosophy (Ph.D.), Biomedical/Medical Engineering
J.D. Power May 2015 - Present
Amgen, Inc August 2012 - May 2015
Amgen May 2009 - May 2015
Amgen Inc August 2005 - August 2010
Biogen-Idec Inc. January 2000 - May 2003
Skills
Biotechnology, Pharmaceutical Industry, Lifesciences, Drug Discovery, Data Analysis, Technology Transfer, Oncology, Clinical Trials, Financial Modeling, Cross-functional Team..., Process Improvement, Due Diligence, Analysis, Forecasting, Microsoft Excel, Drug Development, Financial Analysis, Strategic Financial...
Education
The Ohio State University - The Max M. Fisher College of Business 2003 — 2005
MBA
Bowdoin College 1993 — 1997
A.B., Neuroscience
First Data Corporation November 2014 - Present
Tranzlogic October 2013 - November 2014
J.D. Power and Associates December 2010 - October 2013
J.D. Power September 2008 - December 2010
Four Seasons Hotels and Resorts October 2006 - November 2007
Skills
Public Speaking, Quantitative Research, CRM, Survey Design, Qualitative Research, Segmentation, Microsoft Office, Manage Client..., Presentations, Timelines, Scopes Of Work, SPSS, Customer Insight, b, Analysis, Management, Training, Market Research, Marketing Research, Marketing, Marketing Strategy, Social Media Marketing, Product Marketing, Marketing Management, Brand Management, Brand Development, Product Development, Social Media, Data Analysis, Project Management, Cross-functional Team..., Leadership, Strategy
Education
California State University-Northridge 2002 — 2006
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies and Marketing
Divulgazione Lingue Italiana International House 2007 — 2007
Language Certificate, Italian Language
Centro de Lenguas e Intercambio Cultural - Santiago, Chile 2004 — 2004
Language Certificate, Spanish Language
Centro de Lenguas e Intercambio Cultural - Seville, Spain 2003 — 2003
Language Certificate, Spanish Language
Warner Bros. Entertainment Group of Companies March 2015 - Present
Cognizant Technology Solutions May 2014 - Present
Pearson December 2013 - March 2015
Cognizant Technology Solutions February 2011 - May 2014
J.D. Power May 2013 - December 2013
McGraw-Hill Construction March 2011 - May 2013
Sysco November 2005 - February 2011
Infosys Technologies Ltd June 2005 - February 2011
Skills
Informatica..., Informatica, Business Objects..., Business Obejcts..., Oracle PL/SQL..., Oracle, Data Warehousing, Data Modeling, DB2, Microsoft SQL Server, Unix, Unix Shell Scripting, Data Governance, Business Analysis, Agile Methodolgy, Cloud Computing, Amazon EC2
Education
Boston University 2015 — 2017
Master's Degree, Computer Information Systems
Anna University 2001 — 2005
Bachelor's Degree, Automobile Engg
J.D. Power December 2014 - Present
Identity Management Institute 2008 - Present
Identity-Theft-Awareness.com 2006 - Present
Veros October 2010 - December 2014
United Commercial Bank (Acquired by East West Bank) 2009 - 2010
Health Net 2006 - 2008
Fox Entertainment Group 2000 - 2006
Skills
Information Security, Internal Audit, Identity Theft, Process Engineering, International Business..., Compliance, Blogger, Business Modeling, Published Author, Product Development, Training, Management, Data Privacy, Risk Management, Fraud, Process Improvement, Process Integration, Start-ups, Multilingual, GLBA, HIPAA, FACTA, FCRA, Sarbanes-Oxley Act, Red Flags Rule, Due Diligence, PCI DSS, Bank Secrecy Act, Anti Money Laundering, Security, Business Strategy, CISSP, Business Intelligence, Leadership, Strategy, Information Technology, IT Strategy, Risk Assessment, CISA, Program Management, Security Audits, Security Awareness, Identity Management, Computer Security, Privacy Law, Customer Identification..., Know Your Customer (KYC), Enterprise Risk..., Data Security, Enterprise Software
Education
University of Illinois at Chicago 1992 — 1993
BS
City Colleges of Chicago-Malcolm X College 1990 — 1991
Associate in General Studies
J.D. Power April 2014 - Present
J.D. Power May 2011 - April 2014
Nissan Canada May 2008 - March 2011
Nissan Canada Inc February 2007 - May 2008
Subaru Canada Inc. October 2000 - February 2007
Bell Canada 1997 - 2000
Nortel 1993 - 1997
Skills
Production Planning, Product Planning, Market Research, Pricing, Advertising, Web Marketing, Marketing Communications, Marketing Strategy, Product Launch, Vehicles, Strategy, Product Development, Customer Satisfaction, Automotive, Marketing, Cross-functional Team..., Customer Retention, Competitive Analysis, Automobile, E-commerce, Parts, Product Management, Business Planning
Education
McMaster University 1990 — 1993
M.B.A., Marketing
The University of Western Ontario 1987 — 1990
B.A., Administrative and Commercial Studies
Bentley Walnut Creek September 2014 - Present
J.D. Power March 2014 - September 2014
O'Gara Coach Westlake November 2012 - February 2014
Tom Bell Auto Group October 2009 - August 2012
Skills
Microsoft Office, Customer Service, Lean Manufacturing, Microsoft Excel, Sales Management, Automobile, Automotive, Continuous Improvement, Strategic Planning, Manufacturing, Negotiation, Team Building, Purchasing, Vehicles, Customer Satisfaction, New Business Development
Education
DePaul University
J.D. Power July 2014 - August 2015
Mountain Town Station/Camille's on The River January 2013 - July 2014
Guidesmob July 2013 - December 2013
Nordstrom April 2012 - January 2013
Abercrombie & Fitch February 2010 - January 2012
Skills
Customer Service, Marketing, Information Technology, Microsoft Office, Microsoft Excel, Microsoft Access, Social Media, Marketing Strategy, Data Analysis, Fashion, Facebook, Social Networking, PowerPoint, Time Management, Microsoft Word, Sales, Teamwork, Public Speaking, Communication, Leadership
Education
Central Michigan University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
J.D. Power October 2002 - Present
Pulte Homes 2000 - 2002
Allison-Fisher International 1995 - 2002
Skills
Marketing Research, Survey Design, Online Research, Quantitative Research, Market Research, Customer Insight, Questionnaire Design, SPSS, Analytics, Customer Satisfaction, Research, Primary Research, Advertising Research, Focus Groups, Consumer Behaviour, Questionnaires, Survey Research, Segmentation, Competitive Intelligence
Education
Eastern Michigan University 1990 — 1994
MBA, Business Administration and Management, General
Buffalo Americas August 2012 - February 2015
Dell June 2011 - June 2012
White Glove Technologies March 2011 - May 2012
Integrated Device Technology July 2008 - February 2011
Rapattoni Corporation June 2006 - May 2008
CTS Corporation February 2005 - May 2006
On Assignment Healthcare Staffing September 2003 - January 2005
The California Endowment March 2001 - September 2003
MatchCraft.com February 2000 - February 2001
J.D. Power January 1997 - January 2000
Skills
Management, Project Management, Data Center, Leadership, IT Management, Operations Management, Business Development, Networking, Strategic Planning, Cross-functional Team..., Budgets, Integration, Troubleshooting, Quality Assurance, Business Process, Vendor Management, Program Management, Cloud Computing, SaaS, Start-ups, Embedded Systems, Embedded Linux, Software Project..., Software Engineering, Embedded Software, Software Quality..., Software Development, Team Building, Multi-Cultural Team..., Cross-platform..., Cross-cultural Teams, C-Level Relationships, C-Level Leadership, C-Level Negotiations, Human Resources, Storage Area Networks, Enterprise Storage, SDLC, Microsoft SQL Server, Storage, Enterprise Software, Information Technology, System Architecture, IT Operations, VMware, Technical Support, Linux, Product Management, Testing, Agile Methodologies
Education
California State University-Northridge 1994 — 1999
Bachelor of Science (B.S.), Business Administration, Management and Operations
California State University-Northridge
Business and Management Information Systems
J.D. Power 2014 - Present
Rocca Music Services 2006 - 2014
Lucent Technologies - Avaya - Cisco 1995 - 2006
University of California at Santa Barbara – Santa Barbara, CA 1992 - 1995
Skills
Management, Corporate Operations, C-Level Relationships, C-Level Negotiations, C-Level Consulting, C-Level Sales, Operations Management, P&L Management, Personnel Management, Business Strategy, Strategic Consulting, Strategic Planning, Marketing Strategy, Product Marketing, Sales, Sales Operations, Sales Management, Account Management, Technical Sales &..., Convergent Technologies, Salesforce.com, CRM, Project Planning, Project Management, Technical Writing, Cisco Certified, Telecommunications, Music Industry, Avaya, Telephony, IP, MIDI, Audio Editing, B2B, Cisco Technologies, Network Architecture, Network Design, Network Security, Security, Leadership
Education
Berklee College of Music
Bachelor of Arts (B.A.), Professional Performance, Summa Cum Laude
Hyundai Motor America May 2014 - Present
J.D. Power April 2014 - May 2014
J.D. Power September 2012 - April 2014
Skills
Survey Design, Quantitative Research, Survey Research, Questionnaire Design, SPSS, Research Design, Data Collection, Marketing Research, Online Research, Data Analysis, Statistics, Market Research, Market Intelligence, Questionnaires, Quantitative Analytics
Education
Arizona State University
Bachelor of Science (B.S.)
California State University-Northridge
Master of Arts (M.A.)
J.D. Power February 2014 - Present
McGraw Hill Construction April 2012 - February 2014
McGraw-Hill Construction February 2010 - April 2012
McGraw-Hill Construction May 2008 - February 2010
Metro Marketing LLC October 2003 - January 2007
Taylor 2001 - 2002
Skills
Consultative Selling, Sales Management, Account Management, New Business Development, B2B, Team Building, Team Management, Team Leadership, Talent Acquisition, Strategic Sales, Solution Selling, Customer-focused Service, Selling, Marketing, Strategic Planning, CRM, Marketing Strategy, Management, Strategy, SaaS, Sales, Sales Operations, Leadership
Education
Monmouth University 2001 — 2003
Bachelor of Arts, Communications
Brookdale Community College 1998 — 2000
Associates Degree, Liberal Arts
Deutsche Bank June 2015 - Present
Duke University January 2015 - Present
Duke University December 2014 - Present
East West Bank May 2014 - Present
Duke University Medical Center September 2013 - Present
J.D. Power May 2013 - July 2013
North Carolina School of Science and Mathematics September 2011 - May 2012
Skills
Data Analysis, Financial Modeling, Strategy, Research, Public Speaking, Finance, Statistics, Microsoft Office, Competitive Analysis, Teamwork
Education
Duke University 2012 — 2016
Bachelor's Degree, BSc in Mathematics and Economics, Finance Minor, Junior
North Carolina School of Science and Mathematics 2010 — 2012
J.D. Power May 2006 - Present
J.D. Power March 2004 - May 2006
J.D. Power May 2001 - March 2004
Sound Designs May 1993 - April 2001
Skills
Brand Licensing, Inside Sales, Leadership, Management, Contract Negotiation, Strategic Negotiations, Strategic Communications, Marketing, Purchasing Negotiation, Corporate Communications, New Product Ideas, Innovation Management, Marketing Strategy, Strategy, Automotive, Customer Retention, CRM, Market Analysis, Cross-functional Team..., Business Development, Market Research
Education
Bentley University 1989 — 1991
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.3 GPA
Syracuse University 1984 — 1988
Bachelor's Degree, Psychology, 3.3 GPA
J.D. Power April 2014 - Present
JD Power and Associates - The McGraw-hill Companies March 2012 - April 2014
JD Power and Associates - The McGraw-hill Companies July 2011 - April 2012
Xtetic World February 2011 - April 2011
The UPS Store January 2007 - January 2011
Litespeed Mortgage May 2005 - January 2006
Skills
SPSS, Marketing Research, Research, Market Research, Data Analysis, Quantitative Research, Online Research, Qualitative Research, Segmentation
Education
California State University-Northridge 2007 — 2011
Bachelor's Degree, Marketing
Loyola Marymount University 2006 — 2007
Marketing
J.D. Power August 2015 - Present
Lumi February 2014 - 2015
MarketSight LLC June 2012 - 2013
EFG Research (European Fieldwork Group) July 2011 - June 2012
Schlesinger Associates September 2006 - January 2010
Eastern Research Services 2001 - 2006
Telespectrum Worldwide 1996 - 2001
Sagamihara City Hall 1992 - 1995
Skills
Market Research, CRM, Leadership, Marketing Research, Data Analysis, Quantitative Research, Business Development, Advertising Research, Online Research, Social Media Marketing, Customer Insight, Marketing, Focus Groups, Management, Competitive Intelligence, Salesforce.com, Positioning, Lead Generation, Qualitative Research, Ethnography, New Business Development, Sales, Survey Design, Segmentation, Data Collection, Account Management, Strategic Planning, Customer Satisfaction, Customer Service, Healthcare, Social Media Measurement, Product Development, Competitive Analysis, PowerPoint, Global Marketing, Spanish, Market Analysis, Analytics, Microsoft Excel, Marketing Communications, Financial Services, Business Insights, Market Intelligence, Consumer Insight, Brand Loyalty, Primary Research, Consumer Behaviour, Shopper Marketing, Voice of the Customer, Survey Research
Education
Marietta College 1988 — 1992
BA
University of Pittsburgh 1990 — 1990
Agnes Irwin School
J.D. Power May 2015 - Present
Advanced Technologies, CSU Channel Islands 2007 - 2015
Countrywide Financial 2004 - 2006
AT&T Bell Labs, U S WEST, Amdahl Systems 1989 - 2004
Skills
Software Development, Vendor Management, VoIP, Management, Telecommunications, Networking, Teamwork, Innovation, Unified Communications, Wireless, integrated voice/data, Project Management, collaborative tools, systems engineering, Information Technology, Consulting, technology intelligence, Evaluation, Mobile Devices, SPSS, business and marketing..., Analysis, Leadership, Strategy, Web Services, Enterprise Software, Patent Portfolio..., Cloud Applications, Competitive Analysis, Call Centers, Collaboration Tools, NGN, Research Design, Feasibility Studies, Product Evaluations, Statistical Data..., Human Factors, Market Research
Education
University of Notre Dame
Ph.D. and Masters
Loyola Marymount University
Bachelors
Other - Certifications, technical & professional courses
J.D. Power April 2014 - Present
Media Spurt, Inc. March 2014 - January 2015
Voxeo April 2012 - March 2014
In Business, Inc. January 2012 - February 2013
Riptide Software, Inc. January 2012 - April 2012
HostDime 2010 - February 2012
Skills
cPanel, Linux server..., Red Hat Linux, Plesk, Java, C++, C#, Windows Server 2003, Windows Server 2008, Cloud Computing, OpenVZ, XenServer, MS Office Suite, Cisco Switches, KVM, Wikis, FreeBSD, Debian/Ubuntu, CentOS, Apache, MySQL DBA, PHP, phpMyAdmin, Linux System..., Web Development, Xen, MySQL
Education
University of Central Florida 2005 — 2006
Pursued B.S. in Computer Science
Brevard Community College 2003 — 2005
A.S., Computer Science
Astronaut HS 2000 — 2002
High School
ScienceFiction.com November 2014 - Present
QBE North America March 2011 - Present
Balboa Insurance June 2003 - June 2006
Payson School District September 2002 - December 2002
J.D. Power May 2002 - August 2002
Skills
Insurance, Property & Casualty..., General Insurance, Process Improvement, Casualty, Liability, Reinsurance, Business Analysis, User Acceptance Testing, Quality Assurance, Legal Liability, Workers Compensation, Requirements Gathering, Training, SharePoint, Call Centers, Team Building, Customer Service, Microsoft Excel, Microsoft Office, PowerPoint, Leadership, Public Speaking, Strategic Planning, Event Planning, Risk Management, Project Management, Microsoft Word, Social Media, Social Networking, Management
Education
Arizona State University 2011 — 2012
Business Administration and Management, General
Kaplan University 2007 — 2009
Early Childhood Education
Northern Arizona University 2001 — 2002
Philosophy and Religious Studies
Los Angeles County Office of Education March 2015 - Present
UCLA April 2012 - September 2014
J.D. Power May 2006 - June 2011
Move, Inc August 2002 - May 2006
Skills
Public Contract Code
Education
California State University Northridge 2015 — 2017
Political Science, Public Policy and Management
Los Angeles Mission College 2007 — 2010
Associate’s Degree, Paralegal Studies, Cum Laude Honors
Hesperia High School 1991 — 1995
High School
Connexity, Inc.(Bizrate Insights) August 2015 - Present
Bizrate Insights, a division of Shopzilla, Inc. April 2013 - August 2015
Bizrate Insights, a division of Shopzilla, Inc. April 2008 - April 2013
Shopzilla April 2008 - April 2013
Bizrate Insights, a division of Shopzilla, Inc. May 2007 - April 2008
Bizrate Insights, a division of Shopzilla, Inc. May 2006 - April 2007
Bizrate Insights, a division of Shopzilla, Inc. May 2004 - May 2006
College Bound April 2002 - April 2004
J.D. Power January 2000 - April 2002
J.D. Power and Associates 1997 - January 2000
Skills
Customer Insight, Analytics, E-commerce, Web Analytics, Omniture, Sales, Account Management, A/B testing, Online Advertising, Sales Process, Online Marketing, Surveying, Data Analysis, Salesforce.com, Questionnaire Design, Strategy
Education
Loyola Marymount University 1996 — 2000
Bachelor of Business Administration (B.B.A.), Business, Cum Laude
J.D. Power April 2014 - Present
Skills
Market Research, Customer Insight, Marketing Research, Competitive Analysis, Marketing, Analytics, Segmentation, Marketing Strategy, Product Management, Strategy, Marketing Communications, Corporate Communications, Social Media, Social Media..., Social Media Marketing, Competitive Intelligence, Strategic Communications, Market Analysis, Consumer Behaviour, Digital Marketing, Online Advertising, Quantitative Research, Digital Media, Digital Strategy, Strategic Partnerships, SEO, Forecasting, Cross-functional Team..., Business Development, Analysis, New Business Development
Education
University of California, Los Angeles - The Anderson School of Management 2005 — 2008
MBA
California State University, Northridge 2000 — 2003
BS
J.D. Power August 2009 - Present
KIPP Foundation June 2008 - August 2008
PepsiCo September 2001 - August 2007
Education
Northwestern University - Kellogg School of Management 2007 — 2009
Master of Business Administration (M.B.A.)
Dartmouth College 1997 — 2001
Bachelor's Degree with Honors
J.D. Power October 2014 - Present
Mercedes Benz Of Ann Arbor May 2013 - September 2014
Mercedes Benz of Ann Arbor January 2013 - April 2013
BMW of Ann Arbor May 2012 - December 2012
Leonard Martin State Farm January 2010 - October 2011
Chrysler Financial January 2004 - September 2009
Chrysler Financial January 1999 - January 2002
Chrysler Financial January 1997 - January 1999
Chrysler Financial January 1996 - January 1997
Chrysler Credit January 1995 - January 1996
Skills
Leadership, Management, Process Improvement, Strategic Planning, Strategy, Finance, Team Building, Customer Retention, Forecasting, Sales
Education
University of Michigan - Stephen M. Ross School of Business 2004 — 2006
M.B.A, Business Administration, Management and Operations
Bowie State University 1993 — 1995
Master of Arts (M.A.), Management
Southern University at New Orleans 1981 — 1986
Bachelor of Arts (B.A.), Social Studies
J.D. Power Senior Director and Practice Area Lead, Automotive Retail PracticeJD Power and Associates2005 - Present
Ford Motor Company 1991 - 2004
Skills
Automotive, Competitive Analysis, Market Research, Strategy, Team Building, Management, Product Development, CRM, New Business Development, Marketing, Sales, Consulting, Customer Satisfaction, Data Analysis, Cross-functional Team..., Sales Management, Customer Retention, Marketing Strategy, Market Analysis, Leadership, Customer Insight, Segmentation, Retail, Analytics, Marketing Research, Customer Experience, Pricing, Business Planning
Education
Miami University 1990 — 1991
MBA
Indiana University Bloomington 1986 — 1988
BS, Marketing
Northwestern University 1984 — 1985
Radio/TV
J.D. Power May 2014 - Present
J.D. Power and Associates March 2010 - February 2013
J.D. Power and Associates October 2007 - March 2010
J.D. Power and Associates August 2005 - October 2007
Skills
Customer Insight, Market Research, Quantitative Research, Analytics, Qualitative Research
Education
California Polytechnic State University-San Luis Obispo 2001 — 2005
Verint-Systems March 2013 - Present
J.D. Power June 2004 - March 2013
J.D. Power and Associates April 2006 - March 2008
J.D. Power and Associates June 2004 - April 2006
Trotta Associates February 2002 - June 2004
Accenture April 2001 - June 2001
Accenture: FXall (Goldman Sachs Client Group) New York, NY February 2001 - April 2001
Accenture: FleetBoston Financial Boston MA October 2000 - February 2001
Accenture: Vanguard Malvern, PA June 2000 - October 2000
Accenture: Morgan Stanley New York, NY February 2000 - June 2000
Skills
Customer Insight, Market Research, Product Management, CRM, Competitive Analysis, Marketing Research, Analytics, Segmentation, Quantitative Research, Business Strategy, Competitive Intelligence, Product Development, New Business Development, Strategy, Business Development, Marketing, Market Analysis, Salesforce.com, Analysis, Management, Leadership, Financial Services, Customer Satisfaction, Budgets, Sales, Banking, Strategic Planning, Project Planning, Vendor Management, Customer Experience, Enterprise Software, Cross-functional Team..., Training, Business Analysis, Management Consulting, Data Analysis
Education
Carnegie Mellon University - Tepper School of Business 1997 — 1999
Masters of Business Administration (MBA), Strategy, Finance and Operations Management
University of Illinois at Urbana-Champaign 1988 — 1993
Bachelor of Science in Chemical Engineering, Engineering
J.D. Power August 2014 - Present
Ipsos-OTX 2010 - Present
OTX Research 2004 - Present
Ipsos May 2011 - August 2014
OTX Corporation 2004 - August 2014
Pine 2000 - 2004
Fairbank Maslin Maullin 1987 - 2000
Skills
Market Research, SPSS, Research, PHP, Linux, Data Analysis, Customer Insight, Data Collection, Analytics, Analysis, Statistics, Quantitative Research, Marketing Research
Education
California Lutheran University 2015 — 2017
MSIST, Information Technology
San Francisco State University 1980 — 1987
Bachelor of Arts (B.A.), Political Science and Government
S&P Capital IQ February 2009 - Present
J.D. Power July 2006 - February 2009
The McGraw Hill Companies - BusinessWeek February 2005 - July 2006
MasterCard International July 2003 - February 2005
MasterCard November 2001 - July 2003
Citi April 2000 - November 2001
Citi July 1998 - March 2000
Citi October 1997 - July 1998
AlliedSignal, Inc. (now Honeywell) October 1995 - October 1997
Accenture October 1993 - October 1995
Skills
Human Resources, Talent Management, Employee Engagement, Talent Acquisition, Performance Management, Applicant Tracking..., Leadership, Onboarding, Organizational..., Organizational Design, Recruiting, Employee Relations, Succession Planning, Leadership Development, HRIS, Benefits Administration, HR Policies, Vendor Management, Deferred Compensation, Workforce Planning, Strategic Planning
Education
Cornell University 1989 — 1993
Bachelor's Degree, Labor and Industrial Relations
J.D. Power August 2015 - Present
MacKenzie Corporation August 2013 - July 2015
J.D. Power and Associates April 2012 - August 2013
J.D. Power and Associates October 2010 - April 2012
J.D. Power and Associates January 2008 - October 2010
J.D. Power and Associates June 2006 - January 2008
Colby and Partners April 2004 - May 2006
Skills
Market Research, SPSS, Survey Design, Quantitative Research, Analysis, Data Analysis, Primary Research, Questionnaire Design, Marketing Research, Survey Research, Qualitative Research, Analytics, Project Management, Customer Insight, Segmentation, Advertising Research, Consumer Behaviour, Competitive Intelligence, IBM SPSS Data..., mTAB, Online Research, Business Process Mapping, Change Management, Performance Metrics, Six Sigma, Focus Groups, Research Design, Quantitative Analytics, Market Intelligence, Data Collection, Competitive Analysis, Consumer Insight, Questionnaires, SIPOC, FMEA, Continuous Improvement, Performance Measurement, Statistics, R/RStudio, Market Analysis, Customer Analysis, Management, Microsoft Excel, VBA
Education
Institute of Business Administration 1999 — 2002
BBA
J.D. Power October 2014 - Present
IIT Center for Research and Service August 2011 - October 2014
Illinois Institute of Technology September 2010 - July 2012
IIT Center for Research and Service August 2010 - August 2011
IIT Center for Research and Service September 2009 - August 2010
Penny Lane Centers July 2006 - July 2009
Skills
Psychology, SPSS, Research, Survey Design, Mental Health, Psychotherapy, Community Outreach, Program Development, Public Speaking, Technology Needs..., Exit Surveys, Non-profits, Statistics, Teaching, Counseling Psychology, Training, Treatment, Program Evaluation, Nonprofits, Case Managment, Staff Development, Adolescents, Leadership, Group Therapy, Career Counseling, Recruiting, Case Management, Qualitative Research, Workshop Facilitation, Psychometrics, Leadership Development, Organizational..., Intrapreneurship
Education
Illinois Institute of Technology 2011 — 2014
Doctor of Philosophy (Ph.D.), Industrial and Organizational Psychology
Illinois Institute of Technology 2009 — 2011
Master of Science (M.S.), Industrial and Organizational Psychology
Pepperdine University - Graduate School of Education and Psychology 2004 — 2006
Master of Arts (M.A.), Clinical Psychology
University of California, Los Angeles 2000 — 2004
Bachelor of Science (B.S.), Psychobiology
Oak Park High School 1996 — 2000
Sauter Consulting, LLC 2015 - Present
J.D. Power 2010 - 2014
J.D. Power 2009 - 2010
J.D. Power 2006 - 2009
J.D. Power 2004 - 2006
J.D. Power 2000 - 2004
Deloitte 1998 - 2000
J.D. Power 1994 - 1998
Freudenberg-NOK Sealing Technologies 1992 - 1994
Skills
Customer Insight, Market Research, Analytics, Strategy, Business Strategy, Customer Experience, Strategic Partnerships, P&L Management, Strategic Thinking, Team Leadership, Strategic Planning, Cross-functional Team..., Market Intelligence, Customer Engagement, Marketing, Marketing Research, Product Management, P&L Responsibility, Product Development, Business Development, Management Consulting, Customer Satisfaction, Brand Loyalty, Management, Leadership, Brand Equity, Thought Leadership, Digital Marketing, Integrated Marketing, Product Marketing, Forecasting, Executive Management, Marketing Management, Lead Generation, Primary Research, Salesforce.com, Brand Management, Business Planning, Consumer Insight, Voice of the Customer, Market Planning, Customer Retention, Strategic Consulting, Pricing, Direct Marketing
Education
Michigan State University
Bachelor of Arts (B.A.), Marketing
University of Michigan
MBA
Deloitte August 2015 - Present
J.D. Power July 2002 - Present
Publicis October 2000 - April 2002
University of Ilinois at Chicago/Hines VA Medical Center July 1991 - February 2000
Loyola University Chicago 1985 - 1990
Skills
Market Research, Data Analysis, Strategic Planning, Voice of the Customer, Focus Groups, Customer Insight, Segmentation, Qualitative Research, Marketing Research, Consumer Behaviour, Marketing Strategy, Management Consulting, Leadership, Customer Experience, Statistics, Strategy, Quantitative Research, Analysis, Analytics, SAS, Survey Design, Research Design, Continuous Improvement
Education
Loyola University Chicago 1987 — 1991
Ph.D., Applied Social Psychology
Edinboro University of Pennsylvania
Master's degree, Clinical Psychology
MXM (Meredith Xcelerated Marketing) April 2015 - Present
MXM (Meredith Xcelerated Marketing)/Genex September 2011 - Present
JWT/Lunchbox January 2010 - September 2011
PRW, Inc. 2010 - 2010
Loyalty Creative March 2009 - September 2009
Syndicatebleu Creative Talent January 2008 - November 2008
Creative Circle April 2006 - November 2007
Foursquare International 2002 - 2006
J.D. Power 2001 - 2002
Skills
Program Management, Project Management, Budget Monitoring, Resource Management, Process Management, Cross-functional Team..., Account Management, Strategic Planning, Marketing Strategy, Loyalty Programs, Integrated Marketing, Website Development, Strategy, Digital Marketing, Management, Digital Strategy, Business Development, Email Marketing, Brand Development, New Business Development, Creative Resourcing, Recruiting, Competitive Analysis, Marketing, Social Media, Digital Media, Online Marketing, Mobile Devices, CRM, Marketing Communications, Interactive Advertising
Education
California State University-Long Beach - College of Business Administration
B.S., Business Administration; Emphasis in Marketing
John A Rowland
J.D. Power December 2013 - Present
Teklead Corp September 2008 - December 2013
Countrywide July 1992 - September 2008
Unisys August 1989 - July 1992
Skills
SDLC, Application Development, Business Analysis, Process Improvement, Requirements Analysis, Software Project..., Scrum, Software Development, Business Process..., Team Leadership, Project Management, Agile Methodologies, Management, IT Management, PMP, Agile Project Management, IT Strategy, Integration, Vendor Management, Business Intelligence, Project Portfolio..., PMO, Requirements Gathering, Leadership, Project Delivery, Crisis Management
Education
California State University-Fullerton 1984 — 1989
Bachelor of Science (BS), Computer Science
CPrime ScrumMaster Certification
Certified Scrum Master
PMI-4C PMP Bootcamp
PMP Certified by PMI
J.D. Power July 2014 - Present
Maritz Research January 2012 - June 2014
Gallup December 2005 - December 2011
Millennium Pharmaceuticals 2002 - 2004
Novartis 2000 - 2003
Merck 1998 - 2000
Skills
Leadership Development, Management Consulting, Organizational..., Organizational Design, Market Research, Employee Engagement, Organizational..., Strategy, Consulting, Sales, Performance Management, Business Strategy, Change Management, Cross-functional Team..., Executive Coaching, Leadership, Talent Management, Strategic Planning, Training, Management, CRM, Coaching, Business Development, Recruiting, Program Management, Analytics, Competitive Analysis, Talent Acquisition, New Business Development, Start-ups, Business Process...
Education
Indiana University - Kelley School of Business 1991 — 1993
MBA, Management and Marketing
J.D. Power December 2014 - Present
Freelance Musician/Private Instructor July 2009 - Present
Cloudspace July 2009 - December 2014
University of Rochester, Department of Materials Science June 2008 - May 2009
Skills
Java, C++, Python, C, JavaScript, SQL, Programming, HTML, Linux, MySQL, PHP, CSS, Computer Science, Trombone, Euphonium, Ruby, Ruby on Rails, MVC, jQuery, Teaching, Git, Web Development, Band, Brass
Education
Eastman School of Music 2004 — 2009
BA, Applied Music, Euphonium
University of Rochester 2004 — 2009
BS, Computer Science
J.D. Power April 2015 - Present
Team Detroit October 2013 - April 2015
J.D. Power and Associates April 2013 - October 2013
J.D. Power and Associates January 2011 - April 2013
J.D. Power and Associates February 2008 - January 2011
Skills
Market Research, Questionnaire Design, Quantitative Research
Education
Central Michigan University 2003 — 2007
J.D. Power April 2015 - Present
J.D. Power May 2014 - Present
Lake Research Partners June 2011 - May 2014
Lake Research Partners January 2010 - June 2011
Lake Research Partners December 2008 - December 2009
Lake Research Partners July 2008 - November 2008
Hillary Clinton for President August 2007 - June 2008
George Washington University January 2008 - February 2008
Jim Rinck for Congress August 2006 - November 2006
Skills
Political Science, Fundraising, Political Campaigns, Politics, Public Policy, Community Outreach, Policy Analysis, Research, Qualitative Research, Grassroots Organizing, Quantitative Research, Political Communication, SPSS, Data Analysis, Strategic Communications, Political Consulting
Education
The George Washington University 2007 — 2008
Masters, Political Management
Grand Valley State University 2001 — 2005
Bachelors, Political Science
J.D. Power 1998 - Present
United States Marine Corps Reserve 1988 - Present
The McGraw Hill Companies April 2007 - January 2009
Skills
Operational Improvement, Process Improvement, DMAIC, Business Transformation, Lean Thinking, Strategic Planning, Manufacturing..., Black Belt, Quality Management, Project Management, Market Analysis, Automotive, Military Operations
Education
Walsh College 2000 — 2005
MBA
Illinois Institute of Technology 1985 — 1988
B.S., Mechanical/Aerospace Engineering
Baruch College October 2014 - Present
United Nations January 2015 - April 2015
Ministry of Commerce of China May 2013 - September 2013
J.D. Power November 2012 - April 2013
PwC December 2011 - March 2012
Goldman Sachs March 2011 - May 2011
Skills
Microsoft Excel, SPSS, PowerPoint, Stata, Bloomberg Terminal, Financial Analysis, Auditing, Financial Modeling, Research, Microsoft Word, Valuation, Microsoft Office, Analysis, Financial Accounting, Corporate Finance, Accounting, Finance, Economics
Education
Baruch College, City University of New York (CUNY) 2014 — 2016
Master’s Degree, Accounting
Renmin University of China 2013 — 2015
Master's Degree, International Business, 3.75/4.0
Renmin University of China 2009 — 2013
Bachelor's Degree, International Economics and Trade, 3.71/4.0
J.D. Power April 2014 - Present
J.D. Power and Associates July 2011 - Present
Business Information Group March 2009 - June 2011
Kostuch Publications September 2008 - June 2011
Business Information Group 2006 - 2008
Skills
Marketing Strategy, Strategic Planning, Customer Satisfaction
Education
Bond University 2005 — 2005
Masters, Jornalism
Mount Allison University 2000 — 2004
Bachelor of Arts, Political Science
J.D. Power January 2014 - Present
GBL Systems Corporation August 2013 - December 2013
BYU-Hawaii EIS January 2011 - October 2012
PARTTIME April 2010 - January 2011
Skills
HTML, SQL, Java, CSS, PHP, C++
Education
Brigham Young University - Hawaii 2005 — 2012
Bachelor of Science (BS), Computer Science, Information Technology
J.D. Power January 2015 - Present
J.D. Power August 2014 - Present
J.D. Power January 2014 - Present
VExpress Shipping Corporation January 2012 - January 2013
Newbury Park Adventist Academy January 2007 - January 2008
Skills
Software Solution..., Research, Database Management, My..., Unified Functional..., Cassandra Database, CQL, Networking: Cisco, CCNA, Apache Solr, Alfresco..., oIT Project..., oMarket research/..., Data Analysis, Teamwork, Customer Service, Microsoft Office, Leadership, Windows, PowerPoint, Microsoft Excel, Microsoft Word, Software Development, Analysis, Agile Methodologies, Public Speaking
Education
California State University-Northridge 2008 — 2013
Bachelors of Science, Business Information System
J.D. Power June 2013 - September 2013
Cisco June 2012 - September 2012
Skills
Java, C, SQL (Oracle), SQL (mySQL), Python, Javascript, JavaScript, Databases
Education
California Polytechnic State University-San Luis Obispo 2010 — 2014
Bachelor's Degree, Computer Science, 3.20
J.D. Power August 2010 - Present
Elderwatch Insurance Services January 2009 - Present
California First Leasing Corporation December 2007 - January 2009
HBHSD March 2006 - December 2007
New Alternatives May 2005 - July 2007
Education
California State University-Fullerton
B.A, Psychology
California State University-Fullerton
Bachelor of Arts, Psychology
J.D. Power June 2014 - Present
J.D. Power March 2014 - Present
J.D. Power and Associates May 2012 - Present
J.D. Power and Associates 2006 - 2011
J.D. Power and Associates 2006 - 2011
Skills
Quantitative Research, Questionnaire Design, Survey Design, Primary Research, Customer Insight, Focus Groups, Consumer Behaviour, Marketing Research, Advertising Research, Segmentation, Questionnaires, Data Collection, Survey Research, Online Research, Competitive Intelligence
Education
California State University-Northridge 1997 — 2002
Bachelor of Business Administration (B.B.A.), Marketing
Allegro, a Division of Conair Corporation April 2006 - Present
Chadbourne & Parke LLP April 2003 - April 2006
Morrison & Foerster LLP October 2001 - February 2003
J.D. Power February 1997 - August 1998
Skills
Business Strategy..., Strategic Partnership..., Marketing & Branding, Wholesale & Licensing, Design & Production, Global Client Portfolio..., Market Development, Brand & Product Launches, Build Teams & Develop..., Business Development &..., Pricing Strategy, Business Strategy, Marketing, Strategic Partnerships, Management
Education
Cornell Law School 1998 — 2001
Doctor of Law (J.D.), Law
UCLA 1993 — 1997
Bachelor of Arts (B.A.), English/Political Science, minor in Business Economics
J.D. Power June 2014 - Present
Skills
Market Research, Questionnaire Design, Advertising Research, Marketing Communications, Marketing, Project Management, SPSS, Quantitative Research, Customer Insight, Survey Design, PGP, Adobe Acrobat, Photoshop, Illustrator, InDesign, mTAB
Education
California State University-Northridge 2007 — 2009
Bachelor of Science (B.S.), Marketing
Moorpark College 2005 — 2007
Associate of Arts (A.A.), General Liberal Arts and Sciences
J.D. Power April 2014 - Present
J.D. Power October 2012 - April 2014
J.D. Power January 2010 - October 2012
J.D. Power July 2008 - January 2010
Skills
Data Analysis, Microsoft Word, Customer Service, PowerPoint, Project Management, SPSS, Quantitative Research, Microsoft Office, Microsoft Excel, Market Research, Analysis, Quality Assurance, Vendor Management
Education
California Lutheran University 2004 — 2008
Bachelor of Science (BS), Marketing and International Business
Conversant, LLC September 2008 - Present
J.D. Power August 2007 - August 2008
The Goetzman Group July 2005 - August 2007
Skills
Financial Reporting, Analytics, Financial Analysis, Microsoft Excel, Microsoft Office
Education
California State University-Northridge
Bachelor of Science in Accountancy, 2001
J.D. Power December 2013 - Present
Skills
Java, JavaScript
Education
California State University-Northridge 2009 — 2013
Bachelor's degree, Computer Science
J.D. Power December 2013 - Present
J.D. Power and Associates June 2013 - December 2013
Skills
SQL, Java, Agile Methodologies, SDLC, Scrum, JavaScript, Ext JS, Design Patterns, Leadership, Management, Applications Software..., Programming knowledge..., Critical thinking, Active Learning, Spring MVC, Alfresco, Solr, Oracle, Selenium Testing, HP QTP, Test Automation, Data Analysis, Analysis
Education
California State University-Northridge 2010 — 2013
Bachelor's Degree in Computer Science, Computer Science
Thomson Reuters June 2015 - July 2015
J.D. POWER January 2014 - June 2014
CES Finance Holding Co., Ltd. July 2012 - August 2012
Skills
Matlab, C++, VBA, SQL, R, Data Analysis, Statistics, Gauss, Quantitative Analysis, Monte Carlo Simulation, Microsoft Office, PowerPoint, Microsoft Excel, Teamwork, Microsoft Word, EViews, Research, C, Financial Modeling, LaTeX
Education
Rutgers University-New Brunswick 2014 — 2016
Mathematical Finance, Master's Degree(3.64)
East China University of Science and Technology 2010 — 2014
Applied Math, Bachelor's Degree
Amgen May 2014 - Present
Baxter International Inc. May 2011 - May 2014
Baxter International Inc. December 2009 - May 2011
J.D. Power December 2007 - December 2009
Bank of America April 2007 - September 2007
J.D. Power 2004 - April 2007
Skills
Clinical Data Management, Project Management, Quality Management, Clinical Research, Clinical Trials, User Acceptance Testing, Business Process..., End User Training, Vendor Management, Software Documentation, Databases, Quality Assurance, Data Analysis, Data Management, 21 CFR Part 11, EDC, Visio, Sop, FDA, SOP, Pharmaceutical Industry
Education
California State University-Northridge 1998 — 2000
Bachelor of Arts (B.A.), Anthropology