Experience
Novitex Enterprise Solutions   January 2015 - Present
Tonzof.com (formerly Tool King)   October 2013 - April 2015
Best Buy  November 2005 - June 2014
Tool King  January 2010 - October 2013
Jared the Galleria of Jewelry  October 2003 - December 2009

Skills
Creative Writing, Writing, Technical Writing, Photography, Digital Photography, HTML, Editing, Adobe Creative Suite, Photoshop, Digital Media, Proficient Typing Skills, Eye for Details, Music Theory, Music, Screenwriting, Playwriting, Web Content, Microsoft Office, Microsoft Word, Windows, Mac OS, iOS, iWork, Forklift Operation, Brewing, Shipping & Receiving, Customer Service, Copywriting, Customer Satisfaction

Education
Metropolitan State University of Denver   2010 — 2014
Bachelor’s Degree, English, Digital Media

University of Northern Colorado   2000 — 2001
Music Performance, General

Experience
Novitex Enterprise Solutions   September 2003 - Present
ATB Financial  April 1973 - November 2002

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Telecommunications, Account Management

Education
Northern Alberta Institute of Technology / NAIT   1998 — 2002
Small Business Managment

Irma High School   1969 — 1972

Experience
Novitex Enterprise Solutions   March 2015 - Present
Avon  October 2013 - Present
Bay Area Properties, Inc   July 2008 - March 2015

Skills
Sales, Leadership, Customer Service, Direct Sales, Time Management, Retail, Microsoft Office, Marketing

Education
San Jose State University   2011 — 2014
Bachelor of Science (B.S.), International Business

San Jose State University   2010 — 2014
Bachelor of Business Administration (B.B.A.), International Business

De Anza College   2007 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies

Experience
Novitex Enterprise Solutions   September 2014 - Present
Dixie Graphics  August 1993 - July 2014
Innerface Architectural Signage, Inc  1992 - 1993
Compeditions   1983 - 1991

Skills
Pre-press, Microsoft Excel, Mac, Customer Service, Editing, Photoshop, Graphics, Graphic Design, Printing Industry, Illustrator, Adobe Acrobat, Photography, Adobe Creative Suite, Microsoft Word, Image Manipulation, Digital Printing, Flexo, HTML, Recording, Music Production, Music, Entertainment, Bass, Original Music, A&R, POP, Record Labels, Percussion, Keyboards, Audio Engineering, Songwriting, Band, Composition, Music Industry, Music Theory, Songs, Blues, Musicians, Studio Recording, Piano, Sound, Sound Design, Live Sound, Music Management, Concerts

Education
Nashville State Community College   2002 — 2005
Pre-press, 4.0 GPA

Experience
Novitex Enterprise Solutions   October 2013 - Present
Wilson, Sonsini, Goodrich, and Rosati   June 2006 - Present
Pitney Bowes Management Services  June 2006 - October 2013
Safeway.com  March 2003 - May 2006
Allied Van Lines  January 2002 - February 2003
Aero-Mayflower Transit Co.   January 1997 - December 2001
United Van Lines  January 1995 - December 1996
Bekins Van Lines Co.   July 1993 - December 1994
Pitney Bowes Corporation  January 1991 - June 1993
Snap-On Tools Corporation  July 1985 - December 1991

Skills
Customer Service, Account Management, Customer Satisfaction, Employee Relations, Process Improvement, Team Leadership, Project Management, New Business Development, Operations Management, Coaching, Logistics, Transportation, Cold Calling, Transportation..., Intermodal..., Call Centers, Leadership, Management, Training, Contract Negotiation, Team Building

Education
San Francisco State University, College of Business
B.A., Business--Transportation Management/Minor in World Business

College of San Mateo
Associate of Arts (A.A.), Business

University of San Francisco
Labor - Management Arbitration Clinic

Experience
Pacific Gas and Electric Company  February 2014 - Present
Novitex Enterprise Solutions   2006 - Present
Hopkins & Carley  2004 - Present
NUMMI  July 2002 - December 2002

Skills
Litigation Support, Document Management, Public Speaking, Outlook, Process Improvement, Microsoft Office, Records Management, Event Planning, Legal Research, PowerPoint

Education
San Jose State University   1998 — 2011
B.A., Communication Studies

Experience
Presidio  February 2015 - Present
Novitex Enterprise Solutions   October 2013 - Present
IBM  April 2011 - September 2013

Skills
Outsourcing, Cloud Computing, Program Management, IT Strategy, Vendor Management, Enterprise Software, IT Service Management, Pre-sales, Solution Selling, Service Delivery, Enterprise Architecture, SaaS, Professional Services, Solution Architecture, Data Center, Integration, Managed Services, PMP

Education
Marist College   1975 — 1978
Bachelor's Degree, Business Administration and Management, General, Summa Cum Laude

Experience
Novitex Enterprise Solutions   October 2014 - January 2015
Washington Square Homeowners   May 2008 - September 2009
Northwest Security Services Incorporated   January 2008 - May 2008
Cut Technologies Metal   November 2006 - February 2007
24 Hour Fitness  August 2004 - November 2004
Big 5 Sporting Goods  May 2004 - August 2004

Skills
Customer Service, Microsoft Excel, Hospitality, Pre-opening, Microsoft Word, Event Planning, Social Media, Microsoft Office, PowerPoint, Physical Security, Mathematics, Mathematics Education, Learning Quickly, Outlook, Public Speaking, Leadership, Research, Social Networking, Strategic Planning, Sales, Volunteer Management, Teamwork

Education
Washington Governor's University   2012 — 2016
Mathematics Teacher Education, Junior

Bellevue College
Mathematics

Seattle Pacific University   1999 — 2002

Napa Valley Community College   1996 — 1999

New Technology High School   1997 — 1999
High School Diploma

Experience
Novitex Enterprise Solutions   March 2013 - Present
The Warren Group  April 2011 - March 2013

Skills
Editing, Microsoft Office, Research, Customer Service, Social Media, Data Analysis, Public Speaking, Microsoft Word, PowerPoint, Teaching

Education
Rockland Community College   1996 — 1998
Associate of Arts and Sciences (A.A.S.), Marketing

Pace University

Experience
Novitex Enterprise Solutions   January 2013 - Present
Computer Task Group  March 2012 - October 2012
FedEx Office  July 2007 - June 2011
FedEx Office  October 2006 - July 2007
FitClub  April 2004 - September 2006

Skills
Photography, Painting, Printmaking, Graphic Design, Desktop Publishing, Non-linear Editing, Mathematics, After Effects, Premiere, Photoshop, Adobe Acrobat, InDesign, Illustrator, Banners, Posters

Education
Savannah College of Art and Design   2000 — 2003
Master of Fine Arts (MFA), Computer Art (Motion Graphics)

Southern Illinois University, Carbondale   1995 — 1998
Bachelor's degree, Fine/Studio Arts, General

Experience
Schulte Roth & Zabel LLP  November 2005 - Present
00   2005 - Present
Novitex Enterprise Solutions   November 1997 - Present

Skills
Corporate Law, PACER, White Collar Criminal..., Microsoft Excel, Bankruptcy, Microsoft Office, IPRO, DTE, Microsoft Word, Litigation, Commercial Litigation, Joint Ventures, Corporate Finance, Mergers & Acquisitions

Education
Monroe College 2501 Jerome Avenue Bronx, NY   2007 — 2008
Bachelor of Applied Science (BASc), ADVANCED ACCOUNTING

Metropolitan College of New York - School of Business   2000 — 2005
Bachelor Degree-Business Administration/ Accounting, Bachelor Degree-Business Administration/ Accounting

Technical Carrier Institute, New York, NY   2000 — 2003
Bachelor Degree-Business Administration/ Accountin

Experience
Unexpected Productions Improv & Improv School   June 2015 - Present
MaxCon Software   March 2014 - November 2014
Novitex Enterprise Solutions   January 2014 - February 2014
Positive Ally   September 2013 - October 2013
UPS  July 2013 - September 2013
Community Living Opportunities  October 2010 - March 2013

Skills
Account Management, B2B software, Sales, Customer Service, Writing, Research, Teaching, Training, Microsoft Office, Singer-songwriter, Guitarist, Session Work

Education
Brigham Young University   2004 — 2009
Bachelor of Arts (BA), History, English Literature and Language, Biblical Hebrew, 3.85 GPA

Los Medanos College   2002 — 2004

Experience
YDesign Group  January 2015 - Present
WritersDomain.net  July 2014 - Present
Robert half - office team  September 2014 - December 2014
Novitex Enterprise Solutions   August 2013 - May 2014
Ross Stores, Inc.   March 2013 - August 2013
Lowe's Companies, Inc.   January 2010 - May 2010
Lowe's Companies, Inc.   December 2007 - December 2009
Borders  2007 - 2008

Skills
Research, PowerPoint, Microsoft Word, Microsoft Excel, Public Speaking, Teamwork, Social Media, C++, Customer Service, Microsoft Office, Teaching, Telephone Skills, Sales, Data Entry, Outlook, Time Management, Proofreading, Editing, Writing

Education
San Francisco State University   2010 — 2012
Bachelor's degree, English Education

Las Positas College   2007 — 2009
English Language and Literature, General

Granada High School

Experience
General Dynamics C4 Systems  September 2014 - Present
Novitex Enterprise Solutions   September 2013 - June 2014
Xerox  August 2013 - September 2013
Saint Joseph Health System  February 2004 - November 2012

Skills
Hospitals, Healthcare, Medical Terminology, Healthcare Information..., HIPAA, Medical Records, Meditech, Patient Safety, Medicare, Pediatrics, Health Information..., ICU, BLS, Inpatient, ICD-9

Education
Somerset Community College   2001 — 2004
Associate's degree, Office Systems

Somerset Coummunity College   2001 — 2004
Associate of Science (AS), Office Systems Technology

Experience
JLS  February 2015 - Present
Novitex Enterprise Solutions   September 2013 - October 2014
Pitney Bowes Management Services  January 1993 - September 2013
AMERISCRIBE   January 1989 - January 1993

Skills
Management, Manufacturing..., Customer Service, Process Improvement, New Business Development, Salesforce.com, Account Management, Print Management, Operations Management, Vendor Management, Leadership, Sales, Contract Negotiation, Sales Process, CRM, Solution Selling

Education
Northeastern University

University of Notre Dame
College of Business Administration, Effective Sales Force Management

Experience
Windham Raymond Adult Education   October 2013 - Present
Dawes Media and Design (independent)   January 2009 - Present
Health Affiliates of Maine   January 2015 - September 2015
Novitex Enterprise Solutions   November 2014 - January 2015
IDEXX Laboratories  August 2014 - September 2014
CompuCom  February 2014 - April 2014
L.L.Bean   November 2013 - December 2013
Fairchild Semiconductor  October 2012 - January 2013
Kellogg Company  December 2011 - July 2012
Robert Half Placed at Hannaford (Temp)   October 2010 - November 2010

Skills
Articulate, Instructional Technology, Training & Development, Technical Training, End User Training, Software Training, E-learning Development, Software Implementation, Technology..., Technology Liaison, Mobile Learning, Instructional Design, Articulate Studio, E-Learning, Hands-on Training, Captivate, Technical Support, Moodle, Employee Training, Dreamweaver, Workshop Facilitation, Training, Curriculum Development, Learning Management, Visio, Learning Management..., Presentations, Training Facilitation, Design Workshops, Needs Analysis, Software Documentation, Instructor-led Training, Blended Learning, ADDIE, WebEx, Microsoft Office, Social Entrepreneurship, Entrepreneurship, SnagIt, Graphic Design, InDesign, Training Delivery, Storyboarding, Technical Writing, Camtasia, Adobe Acrobat, Adult Education, Content Development, Educational Assessment, Multimedia

Education
Northeastern University   2015 — 2017
Master of Education (M.Ed.), eLearning and Instructional Design

University of Maine   2011 — 2013
Master's degree, Instructional Technology

University of Maine   2001 — 2008
Bachelor of Arts, New Media

Mount Desert Island HS   1993 — 1997
High School Diploma

Androscoggin Leadership Development Institute - Currently attending.   2015 — 2016
Certificate, Leadership

Experience
Novitex Enterprise Solutions   August 2014 - Present
AARONEE Ventures LLC dba BareBones WorkWear   September 2011 - June 2014
H&R Block  November 2011 - April 2012
The Home Depot  May 2006 - July 2011
Sears, Roebuck and Co.   November 2000 - December 2005

Skills
Management, Leadership, Soft Skills, Training, Customer Service, Troubleshooting, Sales, E-commerce, Branding Experience, SOP development, Time Management, Data Entry, Inventory Management, Technical Support, Networking, Computer Hardware, System Administration, Access

Education
MTI College   2008 — 2010
Associate's Degree, Network Administration, 3.36

Experience
Novitex Enterprise Solutions   January 2014 - Present
Dr. Joseph Kolanko   January 1998 - Present
Pitney Bowes at NiSource   April 2013 - January 2014
IBM  December 2011 - January 2013
Enumerator for the U.S.Census Bureau   April 2010 - June 2010
BP on the OCC   August 2008 - March 2009
CNA Insurance Company in Chicago   January 1996 - September 2007
Heller Financial  June 1996 - September 1996
Purdue University Calumet  January 1994 - June 1996
Purdue University  January 1993 - December 1995

Skills
Languages, Spanish, Training & Development, OSHA, IT Management, Technical Support, Access, Management, Hardware, Analysis, VPN, Software Documentation, Visio, System Administration, Employee Training, IT Strategy, Software Installation, Quality Assurance, Troubleshooting, Microsoft Office, Mainframe, XP, Data Center, Windows Server, Leadership, Help Desk Support, Computer Hardware, Project Planning, BMC Remedy, Windows 7, Integration, Operating Systems, Servers, Team Leadership, Customer Service, Vendor Management, Active Directory, Security, Program Management, Process Improvement, Change Management, IT Service Management, Business Analysis, COBOL, Windows XP, Databases, System Deployment, IT Operations, SDLC

Education
Purdue University Calumet   1994 — 2000
Computer Science

Lew Wallace High School

Lew Wallace High School

Lew Wallace High School

Lew Wallace High School

Purdue University Calumet (PUC)
A.A.S; Certification, Spanish) Information Systems and Computer Programming

Experience
Novitex Enterprise Solutions   July 2015 - Present
Connexions Loyalty  September 2011 - July 2015
Connexions Loyalty  June 2004 - August 2011
Connexions Loyalty  November 2001 - May 2004
Connexions Loyalty  May 2000 - October 2001
Connexions Loyalty  June 1997 - April 2000
Connexions Loyalty  May 1996 - May 1997
Crestar Bank  January 1994 - April 1996
May Company - Famous Barr Division   December 1991 - December 1993
May Company - Thalhimers Corporate Division (Sold to May Company)   October 1991 - November 1991

Education
Virginia Commonwealth University   1986 — 1989
Bachelor of Science (BS), Major: Marketing / Minor: Psychology

Richard Bland College of the College of William and Mary   1984 — 1986
Associate's degree, Business Administration and Management, General

Experience
Excelitas Technologies  April 2015 - Present
Expeditors  October 2014 - February 2015
Randstad Technologies US (Google Campus)   March 2014 - October 2014
Novitex Enterprise Solutions   December 2013 - March 2014
ICon Professional Services - Marvell Semiconductor site location   October 2011 - May 2013
UNDERGRADUATE RESEARCH PROGRAM   March 2010 - December 2010
Carrington Mortgage  October 2006 - May 2008
Wells Fargo  November 2001 - October 2005

Skills
Process Improvement, Project Management, Project Planning, Customer Service, Legal Research, Legal Compliance, Operations Management, Team Building, Team Leadership, Teamwork, Team Management, Training, Employee Training, Process Management, Management, Microsoft Excel, Sales, Microsoft Office, Leadership, Logistics, Analysis, PowerPoint

Education
University of California, Riverside   2009 — 2010
Bachelor of Arts (B.A.), Business/Managerial Economics

Costa Mesa High School   1999 — 2001
High School Diploma, General Education

Orange Coast College
Certificate of Entry Level Accounting, Accounting

Experience
Novitex Enterprise Solutions   August 1988 - Present
Pitney Bowes Management Services  April 2011 - February 2012
Pitney Bowes Management Services  January 1988 - April 2011
Pitney Bowes Management Services  January 1998 - 2010

Skills
P&L Management, Facilities Management, Change Management, Customer Relations, Contract Negotiation, Staff Development, Operations Management, Customer Satisfaction, Vendor Relations, Outsourcing, Document Management, Consultative Selling, Process Improvement, Solution Selling, Team Building, Customer Retention, Business Process..., Project Management, Managed Print Services, Customer Service, CRM, Government Operations, Management, Recruiting, Performance Management, Strategy, Leadership, Account Management, Selling, Executive Management, Training, Sales, Business Development, Enterprise Software, Salesforce.com, Program Management, Contract Management, Vendor Management, Employee Engagement, Negotiation, Sales Operations, Sales Process, B2B, Income Statement, Forecasting, Cross-functional Team..., Time Management, Direct Sales, Sales Presentations, Sales Management

Education
Phoenix College   1989 — 1991
Administrative Justice

Phoenix

Experience
SoBran-Inc  April 2014 - Present
Novitex Enterprise Solutions   June 2008 - January 2014
FedEx  June 2009 - July 2010
Smart Circle International  February 2007 - March 2008
UPS  October 2006 - July 2007
US Navy  October 2002 - September 2006

Skills
Logistics, Customer Insight, Research, Records Management, Service Coordination, Move Management, Cost Planning, Time Management, Customer Service, Warehouse Management, Transportation..., Creative Problem Solving, Project Planning, Administrative Office..., Internal Communications, CBRN, Weapons, Emergency Response to..., Weapons Handling, X-ray, Biologics, Security Management

Education
Penn State University   2015 — 2016
Bachelor's Degree, Economics, 3.6

Northern Virginia Community College   2013 — 2015
Associate's Degree, General Studies, 3.3

Experience
Novitex Enterprise Solutions   September 2012 - Present
Pitney Bowes Managment Svcs   March 2012 - September 2012
Alorica  August 2011 - December 2011
Southeastern Oklahoma State University  June 2011 - August 2011
Southeastern Oklahoma State University Residence Life   January 2008 - May 2011
Southeastern Oklahoma State University  May 2009 - December 2009
Southeastern Oklahoma State University  August 2007 - January 2008
KLBC/Texoma Cable   June 2007 - August 2007

Skills
Creative Writing, Engaging Public Speaker, Close Attention to..., Goal Oriented, Time Management, Mentoring, Research, Customer Service, Editing, Student Development, Public Speaking, Critical Thinking, InDesign, Event Planning, Data Entry, Higher Education, Journalism, Advertising, Facebook

Education
Southeastern Oklahoma State University   2007 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies, A+

Experience
Novitex Enterprise Solutions   October 2013 - Present
Novitex Enterprise Solutions (formerly Pitney Bowes Management Services)   May 2011 - October 2013
Document Technologies  January 2010 - May 2011
Williams Lea  June 1998 - July 2008

Skills
Litigation Support, Outsourcing, Process Improvement, Project Management, Management, EDRMS, Leadership, Vendor Management, Budgets, Training, Team Building, Business Development, Customer Satisfaction, Cross-functional Team..., Account Management, Contract Negotiation, ESI, Change Management, Document Management, New Business Development, Operations Management, Program Management, Strategic Planning, Records Management, Document Review, Solution Selling, Solution Development, Executive Management, Customer Service, Strategy, Consulting, CRM, Professional Services, Recruiting, Strategic Partnerships, Sales, Start-ups, Business Process..., Salesforce.com, Document Imaging, SaaS, Enterprise Content..., Enterprise Software, IPRO, Computer Forensics, Employee Training, BPO, Cloud Computing, Sales Process, Lead Generation

Education
Loyola University Chicago
Project Management Certificate

Roosevelt University
Paralegal Certificate

Saint Mary's College
Bachelor of Arts, Humanistic Studies and English Literature

Experience
Novitex Enterprise Solutions   April 2011 - Present
Stonegate Associates, LLC.   June 2001 - March 2011
Goldman Sachs  March 1994 - June 2001
FedEx Express  1981 - 1994

Skills
Administration, Strategic Planning, Customer Relations, Social Media, Start-ups, New Business Development, Online Marketing, Business Strategy, Account Management, Budgeting, Team Building, Strategy Development, Negotiation, Mentoring, Sales Management, Lead Generation, Email Marketing, Vendor Management, Problem Solving, Business Planning, Entrepreneur, Customer Service, Leadership, Management, Business Development, Training, Recruiting, Contract Negotiation, Marketing, Human Resources, Sales

Education
Queens College
B.A, Political Science/Communications

St John's University Law School

Experience
Novitex Enterprise Solutions   August 2012 - Present
Entrepreneurial Consulting   April 2009 - Present
Ix-Neox   June 2009 - May 2010
IBM  June 1989 - March 2009
Information Industries, Inc  May 1987 - May 1989
Landis & Gyr Metering, Inc   June 1986 - June 1987
MDBS, Inc   June 1984 - June 1986

Skills
Perl, PHP, CISSP, Cloud Computing, Unix, Software Development, Linux, SOA, SaaS, Integration, Websphere, Solution Architecture, Software Project..., Enterprise Software, Requirements Analysis, AIX, DB2, SQL, mySQL, PostgreSQL, MySQL, Security, Virtualization, Operating Systems, Start-ups, Testing, System Administration, Oracle, High Availability, Programming, WebSphere, IBM AIX

Education
The University of Texas at Austin   2008 — 2009
MS, Technology Commercialization

Purdue University   1979 — 1984
BS, Computer Science

Experience
LendingHome Corporation  May 2015 - Present
Deutsche Bank  November 2014 - April 2015
Novitex Enterprise Solutions   October 2013 - November 2014
Macy's  October 2007 - October 2012
RE/MAX  December 2002 - December 2008
San Francisco State University College of Education   September 2006 - February 2007

Skills
Typing, People Skills, Cashiering, Sales, Retail, Retail Sales, Answering Phones, Secretarial Skills, Filing, Clerical Skills, Customer Service, Telephone Skills, Event Planning, Outlook, Data Entry, Social Networking, Facebook, Invoicing, Administrative..., Microsoft Word, Fax, QuickBooks

Education
San Francisco State University   2003 — 2012
Bachelor of Science (B.S.), Apparel Design and Merchandising, 3.32 All College GPA

Experience
Novitex Enterprise Solutions   March 2015 - Present
VG Reed & Sons   May 2010 - May 2012
Bowne  November 2002 - November 2008
Merrill Corporation  December 1995 - October 2002

Skills
Sales, Sales Operations, Project Management, Financial Reporting, Marketing Communications, Strategic Partnerships, Vendor Relationship..., Management, Vendor Management, Account Management, Leadership, CRM, Salesforce.com, Enterprise Software, New Business Development, Solution Selling, Marketing, Strategic Planning, Outsourcing, Team Building, Marketing Strategy

Education
Loyola University Chicago
Liberal Arts, History

Loyola University Chicago

Experience
Novitex Enterprise Solutions   September 2015 - Present
Novitex Enterprise Solutions   April 2014 - September 2015
QuestBack  January 2012 - February 2014
FocusVision  July 2010 - October 2011
SilverSky  June 2007 - July 2010
Total Mortgage Services, LLC  March 2010 - March 2010
Synapse Group Inc.  November 2001 - May 2007
Pitney Bowes Inc.  February 2001 - November 2001
DealTime.com (Shopping.com)   October 1999 - February 2001
MicroWarehouse  January 1999 - October 1999

Skills
Microsoft Office 2007, Google Analytics, Google Adwords, New Business Development, Marketing Analytics, Marketing Strategy, Digital Media, Lead Generation, Email Marketing, Customer Acquisition, Social Media, Public Relations, Strategic Planning, Staff Management, SEM, Media Planning, Direct Marketing, Account Management, Social Media Marketing, Online Marketing, Web Analytics, Online Advertising, Salesforce.com, Sales, Marketing, Strategy, Advertising, Product Marketing, Market Research, Business Development, Analytics, Brand Development, Digital Marketing, Strategic Partnerships, Marketing Management, Marketing Communications, Mobile Devices, Business Strategy, Management, Market Planning, Multi-channel Marketing, Competitive Analysis, B2B, Integrated Marketing, Leadership, Go-to-market Strategy, B2B Marketing, Enterprise Software, Market Analysis, Digital Strategy

Education
Pennsylvania State University   1993 — 1997
BS

Experience
Novitex Enterprise Solutions   October 2013 - Present
Pitney Bowes  August 2010 - July 2012
Pitney Bowes  August 2006 - September 2009

Skills
Customer Service, Access, PowerPoint, Lotus Notes, Management, Microsoft Office, Microsoft Excel, Customer Satisfaction, Software Documentation, Leadership, Outlook, Problem Solving, Invoicing, Records Management, Spreadsheets, Training New Employees, Presentation Preparation, Office Management, Writing Skills, Word, Excel, Time Management, Data Entry, Administrative Support, Business Communications, Social Networking, Teamwork, Telephone Skills, Scheduling, Team Building

Education
Minnesota School of Business   2009 — 2011
A.A.S. Business Administration

Scot Lewis Cosmetology   1999 — 2000
Nail Technician's License

Experience
OnTrac  September 2015 - Present
UPS Supply Chain Solutions  October 2008 - September 2015
Novitex Enterprise Solutions   May 2013 - September 2014
Chipotle Mexican Grill  April 2010 - October 2012

Skills
Customer Service, Microsoft Word, Microsoft Excel, Microsoft Office, Inventory Management, Data Entry, Customer Satisfaction, Facebook, Telephone Skills, Leadership

Education
Mesa Community College   2015 — 2017
Business Administration and Management, General

Mesa Community College   2011 — 2017
Associate's Degree, Business Administration and Management, General

Experience
Novitex Enterprise Solutions   August 2006 - Present

Education
Minnesota School of Business   2009 — 2011
Associate Degree, Business Administration and Management, General

Eden Prairie High School   1985 — 1989

Experience
Novitex Enterprise Solutions   July 2014 - January 2015
Boys & Girls Clubs of America  November 2013 - June 2014
Catherine's  July 2012 - August 2013
Self-Employed  June 2006 - September 2011
Houston Baptist University  October 2010 - March 2011
Houston Baptist University  December 2009 - September 2010

Skills
Blogging, Editing, Creative Writing, Social Media, Books, Publishing, Research, Microsoft Office, Microsoft Word, PowerPoint, Public Speaking, Photoshop, Microsoft Excel, Facebook, Adobe Acrobat, Technical Writing, Manuals

Education
Lindenwood University   2014 — 2016
Master of Fine Arts (M.F.A.), Creative Writing, 4.0

Oral Roberts University   2011 — 2013
Bachelor of Arts (B.A.), Writing, General, 3.95

Experience
Novitex Enterprise Solutions   October 2006 - Present
TIAA-CREF  August 1990 - October 2006
Dart Messenger Service   June 1982 - August 1982

Skills
Customer Service, Data Entry, Customer Satisfaction, Leadership, Team Building, Outlook, Microsoft Office, Training, Time Management, Public Speaking, Microsoft Word, Teamwork, Non-profits, Office Equipment, Phone Etiquette, System Administration, Telephone Skills, Filing, Social Networking

Education
Queens College   1981 — 1986
Bachelor's degree, Sociology, 2.4

Benjamin Cardozo High School   1978 — 1981
Diploma, General Studies

Experience
Novitex Enterprise Solutions   October 2014 - Present
D.F. King & Co., Inc.   November 2001 - October 2014
RR Donnelly Financial   January 2000 - November 2001

Skills
Strategic Planning, Marketing, Business Strategy, Marketing Strategy, Project Management, New Business Development, Microsoft Excel, Business Development, Sales, Due Diligence, Mergers, Social Media, Asset Managment, Account Management, Analysis, Finance, Financial Analysis, Financial Services

Education
Marymount Manhattan College   1997 — 1999
Bachelor's Degree, Business Management & Accounting; Finance and Investments

Experience
Novitex Enterprise Solutions   April 2013 - Present
Pitney Bowes  September 2009 - April 2013
FedEx Express  January 2008 - April 2013
Manpower Staffing  March 2007 - September 2007

Skills
PowerPoint, English, Microsoft Excel, Customer Service, Windows, Microsoft Word, Microsoft Office, Outlook, Research, Administrative..., Fax, Data Entry, Time Management, Customer Satisfaction, Office Equipment, Telephone Skills, Invoicing

Education
Mission Community College
Associates Degree

Mission College

Experience
Novitex Enterprise Solutions  

Skills
Business Analysis, Product Management, Solution Architecture, Business Development, Consulting, Outsourcing, Project Management, SaaS, Salesforce.com, Document Management

Education
Slippery Rock University of Pennsylvania   1978 — 1982
Bachelor of Science (BS), Computer Science

Experience
Novitex Enterprise Solutions   March 2014 - Present
Bristol-Myers Squibb  May 2013 - March 2014
Fair Artemis   August 2010 - May 2013
Kenexa  April 2007 - March 2009
Kenexa  January 2006 - March 2007
Kenexa  April 2005 - December 2005
Staffing Plus  2003 - April 2005

Skills
Recruiting, Onboarding, Talent Acquisition, Applicant Tracking..., Human Resources, Employee Relations, Internet Recruiting, Screening Resumes, Sourcing, Executive Search, Sales, Interviews, Program Management, Temporary Placement, Staffing Services, Leadership, College Recruiting

Education
Penn State University   1998 — 2002
B.S., Crime, Law, & Justice

Experience
VCE  April 2014 - October 2014
Novitex Enterprise Solutions   January 2014 - March 2014
Xerox  April 1997 - June 2013
Brinker International  December 1994 - January 1997
IBM Corporation  December 1990 - November 1994

Skills
Testing, Pre-sales, Databases, Process Improvement, Technical Support, Business Intelligence, Document Management, Networking, Leadership, Hardware, Software Development, Project Management, Requirements Gathering, Requirements Analysis, Sales Operations, Business Process..., Printers, Microsoft SQL Server, Software Quality..., Solution Selling, Requirements..., Technical Sales Support, Document Systems..., Document Workflow..., Technical Product..., Lean Six Sigma, Customer Product..., Software Testing, Leardership, Salesforce.com

Education
Southern Methodist University
Bachelor of Science (BS), Economics

Southern Methodist University
Bachelor of Arts (B.A.), Spanish and Iberian Studies

Experience
Novitex Enterprise Solutions   July 2015 - Present
Manpower  July 2014 - June 2015
TMN Staffing (sub-contractor) The Dept. of Commerce   August 2010 - April 2013
Dominion Law Associates   March 2010 - June 2010
Virginia Beach Juvenile Domestic Relations Court   April 2006 - May 2010
Division of Child Support Enforcement/Social Services   April 2004 - April 2006

Skills
Spreadsheets, Filing, Research, Policy, Government, Data Entry, Legal Writing, Databases, Administrative..., Security, Microsoft Word, Microsoft Office, Records Management, Civil Litigation, Virginia Notary, Customer Service, Front Office, Clerical Skills, Receptionist Duties, Telephone Skills, Courts, Child Support..., Administrative..., Executive Calendar..., Leadership

Education
Prince George's Community College   2011 — 2017
Paralegal Studies (ongoing), 3.45 GPA

Experience
Perfect Output, LLC  August 2014 - Present
Novitex Enterprise Solutions   January 2014 - July 2014
Pitney Bowes Management Services  February 1999 - December 2013
Skinny Fiber  2009 - 2012
Toys R Us  April 1998 - February 1999
Champs Sports  November 1996 - January 1998

Skills
Customer Service, Customer Satisfaction, Microsoft Office, Troubleshooting, Customer Relations, Process Improvement, Team Building, Team Management, Operations Management, Problem Solving, Management, Vendor Management, Sales, Call Centers, Account Management, Leadership

Education
Northern Virginia Community College   1999 — 1999
Business management

ATI Career Institute   1995 — 1996
Office Systems Technology, Office Systems Technology

Experience
Novitex Enterprise Solutions   July 2014 - Present
Yonkers Public Schools  February 2013 - June 2014
Time Inc.  November 2011 - February 2013
Time Inc.  December 2010 - February 2013
Time Inc  October 2004 - April 2011
The Wall Street Journal  1996 - 1998

Skills
Publishing, Digital Media, Advertising, Integrated Marketing, Strategy, Management, Budgets, Digital Marketing, Digital Strategy, Media Planning, Online Advertising, Social Media Marketing, Marketing Strategy, Social Media, Marketing Communications, Marketing, Online Marketing, Strategic Partnerships, Marketing Research, Analytics, Competitive Analysis, Analysis, Mobile Marketing, Business Analysis, Business Development

Education
Marist College   1994 — 1998
Mathematics

Marymount Manhattan College

Experience
Novitex Enterprise Solutions   June 2015 - Present
Novitex Enterprise Solutions   September 2013 - June 2015
Pitney Bowes  March 2006 - September 2013
Southwest Counseling and Development   February 2005 - March 2006
Guardian  November 2002 - November 2004
Pitney Bowes  February 1998 - November 2002

Skills
Salesforce.com, Performance Management, Team Building, Process Improvement, Account Management, Training, Coaching, Vendor Management, Sales Management, Team Leadership, Leadership, Strategic Planning, Customer Service, Project Management, Customer Satisfaction, Change Management, Program Management, Operations Management, Business Development, New Business Development, Management, Business Process..., Employee Training, Organizational..., Cross-functional Team..., Start-ups, Product Management, CRM, Strategic Partnerships, Outsourcing, Customer Retention, Human Resources, Strategy, Sales Operations, Interviews, Solution Selling, Personnel Management, Recruiting, Cold Calling, Lead Generation, Consulting, Sales Presentations, Sales Process, Selling, Call Centers, Professional Services, SaaS, B2B

Education
Oakland University   1995 — 1998

Experience
Novitex Enterprise Solutions   October 2013 - Present
Pitney Bowes  January 2012 - October 2013
Pitney Bowes  July 2007 - July 2010

Skills
Outsourcing, Process Improvement, Solution Selling, Operations Management, Vendor Management, Account Management, RFP, Management, P&L Management, Business Process..., Procurement, CRM, New Business Development, Contract Negotiation, Change Management, Cross-functional Team..., Strategy, Business Strategy, Six Sigma, Program Management, Team Building, Business Development, Professional Services, Leadership, Executive Management, Salesforce.com, Customer Satisfaction, Sales Process, SaaS, BPO, Strategic Planning, Sales Operations, Sales Management, Team Leadership, Strategic Partnerships, Business Analysis, Enterprise Software, Customer Retention, Product Management, Selling, Start-ups, Cloud Computing, B2B, Key Account Management, Direct Sales, Lead Generation, Training, Performance Management, Sales Presentations, Business Process

Education
University of Virginia Darden School of Business   2012 — 2012
Executive Leadership Program, Strategic Leadership

University of Phoenix   2003 — 2005
Bachelor of Science (B.S.), Management Information Systems, General

Orange Coast College   1995 — 1997

Experience
Novitex Enterprise Solutions   October 2014 - Present
Williams Lea  June 2011 - May 2013
GLC Business Services  November 2010 - June 2011
Outback Steakhouse  April 2009 - November 2010
MRINetwork  October 2006 - April 2009
LEX Business Solutions  March 2005 - March 2006
IKON Document Services  September 1995 - February 2005

Skills
Account Management, Customer Service, New Business Development, Operations Management, Sales Management, Team Building, Strategic Planning, Leadership, Project Management, Customer Satisfaction, Litigation Support, Document Management, Hospitality Industry, Management, Public Speaking, Management Recruiting, Outsourcing, Recruiting, Contract Negotiation, Sales Process, Direct Sales, Training, Team Management, Team Leadership, Operational Excellence, Operational Planning, Legal Solutions, P&L Management

Education
University of Nevada-Las Vegas   1986 — 1988
Bachelor of Science (BS), Hotel Administration - Business Management

State University of New York at Delhi   1984 — 1986
AS, Hotel & Restaurant Management

Rockland Community College

Experience
Novitex Enterprise Solutions   October 2013 - Present
Pitney Bowes Management Services  March 2011 - September 2013
Pitney Bowes, Inc.   January 2011 - March 2011
Pitney Bowes Inc  2010 - March 2011
Pitney Bowes Management Services  2004 - March 2011
Pitney Bowes Credit Corporation  May 1997 - June 2004

Skills
Contract Negotiation, Contract Management, Management, Leadership, Negotiation, Salesforce.com, Microsoft Office, Outsourcing, Customer Service, Process Improvement, Strategic Planning, New Business Development, Business Development, Operations Management, Account Management, Team Building, Cross-functional Team..., Vendor Management, CRM, Strategy, Forecasting, Business Process..., Analysis

Education
Muhlenberg College   1983 — 1987
BA, Economics/Finance, English

Pomfret School

Experience
Novitex Enterprise Solutions   July 2014 - Present
Reader's Digest Association  January 2012 - July 2014
Reader's Digest  August 1991 - December 2011

Skills
Direct Marketing, Publishing, Email Marketing, Strategic Planning, Direct Mail, Marketing Strategy, Budgets, Process Improvement, Advertising, Digital Marketing, Marketing Communications, Database Marketing, Supply Chain Management, Supply Chain, Change Management, Social Media Marketing, Outsourcing, Social Media, Operations Management, Forecasting, P&L Management, Team Building, Customer Acquisition, E-commerce, CRM, Leadership, Online Advertising, Analytics, Customer Retention, Digital Media, Magazines, Account Management, Vendor Management, Product Development, Negotiation, Integrated Marketing, Income Statement, Books, Management, Strategic Partnerships, Team Leadership

Education
Marymount Manhattan College

Experience
Novitex Enterprise Solutions   December 2011 - Present
Menlo Worldwide Logistics  2006 - 2011
AMD  2000 - 2011
Spansion  2003 - 2007

Education
Rubidoux High School   1968 — 1972

Riverside City College

Experience
United States Postal Service  December 2014 - Present
Novitex Enterprise Solutions   October 2012 - April 2014
University of Bridgeport  June 2008 - October 2012

Skills
Supervisory Skills, Customer Service, Documentation, Microsoft Office, Customer Relations, Team Building, Team Leadership, Process Improvement, Time Management, Microsoft Excel, Forecasting, Operations Management, Software Documentation, Analysis, Troubleshooting, Recruiting, Windows, Contract Negotiation, Microsoft Word, Training, Leadership, Budgets, Inventory Management, Outlook, Vendor Management, Management, Customer Satisfaction, Data Analysis, Change Management, Program Management, Leadership Development, Strategic Planning, Project Management, Performance Management, Coaching, Employee Relations, Business Analysis, Account Management, CRM, Teamwork, Outsourcing, Team Management, Project Planning, Cross-functional Team...

Education
Southern Connecticut State University   1976 — 1980
Bachelor's degree, Business Administration and Management, General

Notre Dame   1972 — 1976

Experience
Waste Management  May 2015 - Present
Novitex Enterprise Solutions   January 2014 - May 2015
Comcast Cable  March 2010 - January 2014
Comcast Cable  January 2010 - March 2010
Kelly HRfirst  May 2007 - September 2008

Skills
Sourcing, Recruiting, Onboarding, Screening, Interviews, Internet Recruiting, Applicant Tracking..., Talent Acquisition, Time Management, Hiring, Employee Relations, College Recruiting, Taleo, Background Checks, Technical Recruiting, Screening Resumes, Talent Management, CRM, Executive Search, Resume Writing, Behavioral Interviewing, RPO, Temporary Placement, Training, Contract Recruitment, Customer Service, Staffing Services, Cold Calling

Education
Marquette University   2002 — 2006
BA, Sociology

Experience
Zasio Enterprises, Inc.   2013 - 2014
Iron Mountain  2012 - 2013
Iron Mountain  2009 - 2012
Iron Mountain  2009 - 2009
Iron Mountain  2004 - 2009
Iron Mountain  2000 - 2003
Iron Mountain  1998 - 2000
Novitex Enterprise Solutions   1995 - 1998

Skills
Document Management, Solution Selling, Salesforce.com, Digital Imaging, Disaster Recovery, SaaS, Data Destruction, Public Speaking, Information Management, Information Technology, Sales Process, Account Management, Direct Sales, Sales Operations, Selling, Enterprise Software, Records Management, Sales Presentations, Cloud Computing, Enterprise Content..., Management, CRM, Team Leadership, Sales, Coaching, Cold Calling, Lead Generation, Customer Retention, Contract Negotiation, Strategy, Professional Services, Customer Satisfaction, Software Industry, Storage, Managed Services, Channel Partners, Sales Management, Strategic Partnerships, Consulting, Software Solution Sales, Complex Sales, Document Imaging, Leadership, Demand Generation, B2B, Go-to-market Strategy, Business Development, New Business Development

Education
Miami University
Bachelor's, Accounting

Experience
Novitex Enterprise Solutions   December 2014 - Present
Novitex Enterprise Solutions   October 2013 - December 2014
Pitney Bowes Management Services  January 2011 - October 2013
Reg T Brown   March 2010 - January 2011
Xerox  July 2006 - March 2010
Xerox  June 2005 - July 2006
Xerox  July 2002 - June 2005
Xerox  June 2000 - July 2002

Skills
Account Management, Digital Printing, Process Improvement, Sales Management, Customer Service, New Business Development, Sales Operations, Vendor Management, Customer Satisfaction, Operations Management, Solution Selling, Print Management, Sales Process, Sales, Team Building, Team Leadership, Management, Leadership, Outsourcing

Education
Sheridan College   1989 — 1992
General Business

Georgetown District HS

Experience
Novitex Enterprise Solutions   March 2013 - Present
Consolidated Press  February 1999 - December 2010
Banta Infromation Services   August 1995 - November 1998

Skills
Project Management, Procurement, Workflow and Process..., Vendor Management, MS Word, Excel,..., Mail List Development, Digital Print Management, Estimating, Technical Support, Customer Service

Education
Bellevue College   2011 — 2012
certificate, Project Management

Seattle Central Community College   1996 — 1998
Associate of Arts (AA), Graphic Imaging

Western Washington University   1984 — 1991
BA, Political Science

Experience
Novitex Enterprise Solutions   April 2013 - Present
Pitney Bowes Management Services  August 2009 - April 2013
UGL Unicco  February 2008 - August 2009
Jasper White's Summer Shack  May 2007 - January 2008
UGL Unicco  February 2001 - April 2007
Xerox Corporation  1989 - 2001

Skills
Facilities Management, Customer Relations, Budgeting, Customer Service, Hiring, Contract Negotiation, P&L, Excel, Word, Budgets, Recruiting, Customer Satisfaction, Microsoft Word, Microsoft Excel, Income Statement, Training, Management, Process Improvement, Leadership

Education
Post University   1991 — 1993
Business Managment

Experience
Novitex Enterprise Solutions   August 2014 - Present
Gartner  April 2014 - August 2014
USTA  November 2013 - April 2014
Gartner  November 2012 - October 2013
NBCUniversal, Inc.   November 2011 - October 2012
Affinion Group  2007 - 2009
Affinion Group  2007 - 2009

Skills
QuarkXPress, Web Design, Graphic Design, Logo Design, Adobe Creative Suite, Layout, Pre-press, Online Marketing, Banners, Advertising, InDesign, Graphics, User Experience, User Interface Design, Email Marketing, Illustrator, CSS, Posters, Brand Development, Photoshop, Art Direction, Interaction Design, Flash, User Interface, Mac, Typography, HTML, Brochures, Corporate Branding, Corporate Identity, Visual Communication, Storyboarding, Image Manipulation, Adobe Acrobat, After Effects, Information Architecture, Direct Mail, WordPress, Photography, Dreamweaver, Creative Direction, Interactive Advertising, Digital Media, Wireframes, CMS, Marketing, Management, HTML5, Creative Strategy, Web Development

Education
Savannah College of Art and Design   1994 — 1996
Master of Arts (MA), Multimedia Arts/Video

The University of Connecticut   1985 — 1992
Bachelor of Arts (B.A.), Economics

Experience
Novitex Enterprise Solutions   July 2013 - Present
Accountemps  July 2007 - April 2013

Skills
Accounts Payable, General Ledger, QuickBooks, Bank Reconciliation, Financial Statements, Journal Entries, Financial Reporting, Fixed Assets, Accounting, Bookkeeping, Invoicing, Financial Accounting, Customer Service, Microsoft Excel, Microsoft Office, Outlook, Time Management, Leadership, Microsoft Word, Inventory Management, Payroll, Account Reconciliation, Inventory Accuracy, Access

Education
HARRY S TRUMAN COLLEGE
Associate of Arts (A.A.), Accounting and Business/Management

LYONS TOWNSHIP HIGH SCHOOL

Northeastern Illinois University

Northeastern Illinois University

Northeastern Illinois University

Experience
Novitex Enterprise Solutions   December 2013 - 2015
Jackson Lewis LLP  2009 - December 2013
Proskauer Rose LLP  1995 - 2001
Schnader Harrison Segal & Lewis LLP  1993 - 1995

Skills
Litigation, Employment..., Employment Law, Legal Advice, Commercial Litigation, Dispute Resolution, Arbitration, Civil Litigation, Discrimination, Legal Research, Mediation, Courts, Legal Writing, Alternative Dispute..., Intellectual Property, Human Resources, Nonprofits, Organizational..., Organizational..., Organizational..., Strategic Planning, Operations Management, Non-profit Leadership, Non-profit..., Policy, Children's Rights, Team Building, Change Management, Capacity Building, Fundraising, Position Papers, Project Management, Grant Writing, Grant Administration, Foundations, Human Capital, Development, Program Management, Program Development, Research, Advocacy, International Relations, Risk Management, Legal Compliance, Financial Management..., Proposal Writing, Writing, Stakeholder Engagement, Stakeholder Management, Public Speaking

Education
New York University
Bachelor of Science (BS), Non-Profit Management, summa cum laude

Pace University School of Law
Juris Doctor, cum laude

University of Oxford
Master of Philosophy (MPhil), International Political Economics

University of Pennsylvania
Bachelor of Arts (BA), International Relations, cum laude

Experience
Novitex Enterprise Solutions   September 2013 - Present
Pitney Bowes  June 1993 - Present
Pitney Bowes Management Services  July 1989 - June 1993
Citicorp Informantio Management Services   June 1986 - July 1989

Skills
Leadership Development, Change Management, Onboarding, Training, Management, Performance Management, Human Resources, Employee Relations, Deferred Compensation, Personnel Management

Education
Sarah Lawrence College   1975 — 1979
BA

HR Certificate Institute
PHR

Experience
Novitex Enterprise Solutions   March 2013 - Present
Pitney Bowes  January 2012 - February 2013
Pitney Bowes  October 2006 - December 2011
Diageo  July 2005 - October 2006
Kraft Foods & MasterCard Int'l   April 2002 - September 2004
Procter & Gamble  January 1999 - April 2002

Skills
Forecasting, Financial Modeling, Financial Analysis, Financial Reporting, Managerial Finance, Hyperion Enterprise, Accounting, Corporate Finance, Cash Flow, Pricing, Budgets, Sarbanes-Oxley Act, Cash Management, Finance, Investments, Credit, Hyperion

Education
University of Bridgeport   1988 — 1991
MBA, Finance, 3.4

Sacred Heart University   1982 — 1986
BS, Finance & Economics

Experience
Liberty Mutual/ novitex   January 2014 - Present
Novitex Enterprise Solutions   2013 - 2015
Marion Bass Securities/Josepthal   1998 - 2001

Skills
Insurance, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Risk Management, PowerPoint, Outlook, Claims Support,..., Early Childhood..., Child Development, Casualty, Property & Casualty..., Underwriting, Commercial Insurance, Leadership, Team Building, Claims Management, General Insurance, Claim, Liability, Training

Education
Massasoit Community College   1976 — 1977
Associate in Business Administration, Business Administration and Management, General

Hingham High

Ohio Wesleyan University
Business, Management, Marketing, and Related Support Services

Experience
CBRE  September 2014 - Present
Foothill Community Health Center  June 2014 - August 2014
Novitex Enterprise Solutions   December 2011 - May 2014
Indian Health Center  August 2011 - December 2011
ManpowerGroup  August 2010 - November 2011
ManpowerGroup  March 2010 - July 2010
Macy's  July 2005 - February 2010

Skills
Customer Service, Microsoft Office, Time Management, Community Outreach, Teamwork, Public Health, Project Management, Critical Thinking, Project Coordination, WebEx, iMovie, CRS-1, Data Entry, Data Analysis, Event Planning, Multi Tasking, Priority Management, Media Planning, Organizational..., Cisco Jabber, Community Health, Proficient Typing Skills, Bilingual-English/Spanis..., Collaborative..., Project Planning, Team Leadership, Makeup Artistry, Affordable Care Act, Medi-Cal, Family PACT, CHDP Gateway

Education
San Jose State University   2010 — 2012
Bachelor of Science (B.S.), Health Science with a Concentration in Health Services Administration

San Jose City College   2006 — 2009
Associate of Arts (A.A.), General Studies

Madel Beauty Academy   2014 — 2014
Make-up Artist Certificate, Make-Up Artist/Specialist

Downtown College Prep   2002 — 2005
High School, High School Diploma

Experience
Nordstrom  June 2015 - Present
Novitex Enterprise Solutions   December 2013 - May 2015
ACT Management Services   June 2009 - March 2010

Skills
Teamwork, Microsoft Office, Microsoft Excel, Microsoft Word, Epic Systems, Psychology, Family mental health, Stress Management, Research, CBT, Customer Service, Volunteering, PowerPoint, Training, Human Resources, Sourcing, Interviews, Employee Relations

Education
London Metropolitan University

Experience
Novitex Enterprise Solutions   February 2009 - March 2014
Metropolitan Government of Nashville & Davidson County  June 2006 - July 2008
International Academy of Design and Technology  September 2004 - June 2006
Interior Design Business Owner   1994 - 2004

Skills
Project Management, Construction Management, Interior Design, Facilities Management, CAD, Specifications, Furniture, AutoCAD, Interior Architecture, Architectural Drawings, Management, Project Coordination, Process Scheduler, Retail, Project Planning, Call Centers, Building Codes, Microsoft Office, Managing Project Budgets, Employee Management, Team Building, Move Management, Finish, World Class Customer..., Functional..., Government, Systems Furniture, Corporate Design, Best In Class Customer..., Spaceplanning, Finishes, Tenant Development, Interior Finishes, Instructional Design, Medical/hospital design, Spec Writing, Facilities, Invoicing, Building Relationships, Building Maintenance, Project scheduling, CAFM/IWMS, Databases, Floor Plans, Interior Design..., Design Presentations, Government Projects, Remote Projects, Space planning, Vendor Management

Education
O'More College of Design
Bachelor of Interior Design

University of Wisconsin-Platteville

Experience
Novitex Enterprise Solutions   January 2001 - Present
USPS  January 1998 - January 2001
Wakefern Food Corp.  January 1981 - December 2000

Skills
Customer Service, Customer Satisfaction, Team Leadership, Records Management, Vendor Management, Team Building, Social Networking, Operations Management, New Business Development, Leadership, Business Development, Sales Management, Account Management

Education
St. Mary's High School   1977 — 1981
Diploma

Rutgers University

Experience
Novitex Enterprise Solutions   December 2014 - Present
Independent agent representing Aflac   September 2014 - December 2014
Alternative Employment Inc.   December 2013 - June 2014
Summit Retail Solutions Inc.  August 2013 - September 2013
Jaci Carroll Staffing  September 2012 - April 2013
Northwest Hills Dealerships   May 2011 - March 2012

Skills
Provided telephone..., Expert in customer..., ., Customer Service, Customer Satisfaction, Call Center, Troubleshooting, Outlook, Data Entry, Sales, Microsoft Office, Access, Windows, Time Management

Education
Housatonic Valley Regional High School   1975 — 1979
Diploma, general studies

Manchester Community College   1997 — 1999
Associate of Science (A.S.), Computer Information Systems

Experience
Made with Love Cakes   May 2014 - Present
Unconditional Love Family Center   April 2013 - Present
Novitex Enterprise Solutions   June 2012 - Present
Foot Locker  October 2006 - May 2013
Sam's Club  January 2011 - June 2012

Skills
Microsoft Word, PowerPoint, Microsoft Excel, Strategic Planning, Retail, Customer Service, Inventory Management, Merchandising, Outlook, Time Management, Data Entry, Customer Satisfaction, Sales, Microsoft Office, Visual Merchandising

Education
Oakland Community College   2014 — 2018
Associate's Degree, Mental and Social Health Services and Allied Professions

National Institute of Technology, Southfield, Michigan   2005 — 2006
Certificate, Medical Billing and Coding

Wastenaw Community College   1996 — 1997
Psychology

Experience
Novitex Enterprise Solutions   January 2011 - Present
General Dynamics SATCOM Technologies  May 2010 - December 2010
Foot Locker  November 2007 - May 2008

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Acrobat, SharePoint, General Clearance..., Microsoft Outlook, Microsoft PowerPoint, Microsoft Lync, Training, Time Management, PowerPoint

Education
Sanford-Brown College-Atlanta   2013 — 2014
Medical Billing and Coding Certification, Medical Billing and Coding

Berkmar High School   2007 — 2009
High School Diploma

Experience
Novitex Enterprise Solutions   June 2006 - January 2014
Gibraltar packaging   September 2003 - March 2006
AON Innovative Solutions  August 1997 - October 2001

Skills
Customer Service, Call Center Manager, Time Management, Quality Assurance, Performance Management, Personal Development, Goal-oriented..., Goal Setting, Performance Appraisal, Analytics, Creating flexible..., Training Management, Train the Trainer, Employee Training, Training Delivery, Creation Of Training...

Education
Purdue University at Fort Wayne IN   1989 — 1997
Bachelor of Science (B.S.), Organizational Leadership and Supervision

Purdue University   1988 — 1997
Bachelor of Applied Science (BASc), Organizational Leadership

Purdue University at Fort Wayne IN   1989 — 1994
Associate in Applied Science, Operations Management and Supervision

Experience
Novitex Enterprise Solutions   October 1997 - Present
Kemper Insurance  June 1987 - September 1997

Skills
Customer Service, Team Leadership, Process Improvement, Business Analysis, Customer-focused Service, Vendor Management, Service Delivery, Salesforce.com, Customer Satisfaction, Call Centers, Program Management, SDLC, Team Management, Software Documentation, Quality Assurance, Business Development, CRM, Analysis

Education
San Francisco State University   1979 — 1981
Bachelor's degree, American History (United States)

Skyline College   1975 — 1977
Associate of Arts (AA), American History (United States)

Experience
Novitex Enterprise Solutions   October 2014 - Present
Carter's OshKosh B'gosh   October 2012 - October 2014
Naartjie Kids Clothing  2008 - October 2012

Skills
Staff Development, Recruiting, Team Leadership, Team Management, Employee Relations, Customer Service, Organization &..., Inventory Management, Cash Management, Collaboration, Oral & Written..., Motivation, Training, Merchandising

Education
San Jose State University   2010 — 2014
Bachelor of Arts (B.A.), English Language and Literature, General

Mission College   2005 — 2010

Experience
Novitex Enterprise Solutions   May 2015 - Present

Education
Paul Mitchell the School-Dallas   2012 — 2013
Cosmetology License, Cosmetology/Cosmetologist, General

Prairie View A&M University   2006 — 2008
Social Work