Premera Blue Cross
Industry: Health insurance company
DescriptionPremera Blue Cross is a not-for-profit Blue Cross Blue Shield licensed health insurance company based in Mountlake Terrace, Washington, United States. Headquarters: Mountlake Terrace, Washington, United States CEO: Jeff Roe (Oct 2014–) Parent organization: Blue Cross Blue Shield Association Number of employees: 3,200 SVPs: Cecily Hall, Lee McGrath Subsidiaries: LifeWise Health Plan of Oregon, Academe, Inc.
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Premera Blue Cross Employees
Premera Blue Cross July 2013 - Present
Knitting Harmony September 2012 - Present
Soundpath Health September 2007 - July 2013
Primacy Relocation September 2004 - May 2007
Van Dorm Real Estate October 2001 - March 2004
Skills
Medicare, Health Insurance, Insurance, Medicaid, Sales, Managed Care, Healthcare, HIPAA, Provider Relations, Health Policy, Investments, Healthcare Management, Access, Process Improvement, Medicare Part D, Data Entry, Community Outreach, Medical Billing, Network Development, Healthcare Information..., Data Analysis, Strategic Planning, Customer Service, Medicaid Managed Care, Training, Marketing, Medicare Prescription..., Leadership, HEDIS, Analysis, Healthcare Industry, Medical Coding, Provider Education
Education
State University of New York College at Oswego
Music Education, Psychology
Premera Blue Cross General Counsel and Senior Vice PresidentPremera Blue Cross2006 - 2011
Skills
Claim, Litigation Management, Corporate Law, Health Insurance, Litigation, Health Care Reform, HIPAA, Management, Mergers & Acquisitions, Insurance, Corporate Governance, Strategy, Licensing, Medicaid, Legal Compliance, Medicare, Provider Relations, Privacy Law, Health Policy, Software Licensing, Data Privacy, Health Law, Arbitration
Education
Stanford University Law School 1978 — 1981
JD, Law
Washington State University 1974 — 1978
Bachelor's Degree, Political Science
Premera Blue Cross October 2015 - Present
Camp Rise n Shine August 2012 - Present
David's Bridal January 2015 - October 2015
Gap Inc./Gap September 2014 - March 2015
King County Prosecuting Attorney's Office March 2014 - August 2014
King County February 2012 - March 2014
Skills
Public Speaking, Policy Analysis, Community Outreach, Research, Event Planning, Volunteer Management, Public Policy, Microsoft Office, International Relations, Nonprofits, Political Campaigns, Fundraising, Cpr Certified, Leadership, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Time Management, Communication, Editing, Event Management
Education
South Seattle Community College 2014 — 2014
Associate of Science (A.S.), Business Administration
Premera Blue Cross March 2012 - Present
AT&T March 2011 - March 2012
T-Mobile August 2010 - March 2011
Department of Motor Vehicles August 2009 - August 2010
T-Mobile May 2008 - June 2009
Supremesoft Corporation November 2007 - May 2008
Skills
Agile Methodologies, SDLC, Requirements Analysis, Telecommunications, Business Analysis, Project Management, Reporting & Analysis, MS Technologies, Healthcare, SQL Server Management..., Business Requirements, SharePoint, Requirements Gathering, User Acceptance Testing, Visio, Software Project..., Integration, Vendor Management, Software Development, SQL
Education
Texas A&M International University
Nike September 2015 - Present
The Standard (via Slalom Consulting) June 2015 - September 2015
Nike (via Slalom Consulting) September 2013 - May 2015
Premera Blue Cross December 2012 - September 2013
Premera Blue Cross May 2011 - December 2012
Navigant July 2007 - May 2011
Public Consulting Group July 2004 - June 2007
Sherin and Lodgen LLP July 2003 - June 2004
Dutchess County Department of Public Health September 2002 - December 2002
Provident Healthcare Partners June 2002 - August 2002
Skills
Strategic Planning, Disabilities, Mental Health, Medicaid, Policy Analysis, Policy, Healthcare, Data Analysis, Medicare, Non-profits, Program Evaluation, Research, Program Development, Nonprofits, Management, Training, Analysis, Strategy, Change Management
Education
Suffolk University - Sawyer School of Management 2004 — 2006
MBA, Healthcare Administration
Vassar College 1999 — 2003
BA, Science, Technology & Society
Premera Blue Cross February 2013 - Present
Mayo Clinic January 2011 - January 2013
Siemens Healthcare September 2010 - January 2011
Siemens February 2010 - August 2010
Boston Scientific January 2009 - December 2009
Skills
SSIS, SSRS, Database Administration, T-SQL, T-SQL Stored Procedures, Business Objects Data..., Log Shipping, Replication, Mirroring, Microsoft SQL Server, Performance Tuning, Production Support, 24x7 Production Support, SharePoint, DTS, Database Design, Analysis Services, VBScript, Unix, Databases, .NET, Data Warehousing, Web Applications, Cluster, ETL, Oracle, SQL, High Availability, Stored Procedures, Java, Data Migration, SQL Tuning, Data Modeling, Crystal Reports, OLAP
Education
Stratford University 2007 — 2008
Master's degree, Computer Engineering
Premera Blue Cross February 2014 - Present
McKesson June 2012 - January 2014
McKesson Provider Technologies June 2008 - June 2012
Code Assistance Ltd (Executive Business Services) November 2001 - May 2006
Skills
Business Analysis, Content Management, Online Help, User Interface, Technical Writing, RoboHelp, Usability Testing, Healthcare, XML, Usability, User Experience, Software Development, FrameMaker, Program Management, Requirements Analysis, Agile Methodologies, Project Management
Education
University of Washington 2012 — 2013
Certificate, Business Analysis
University of Washington 2007 — 2008
Certificate, Graduate Program, User-Centered Design, 3.93
Sofia University St. Kliment Ohridski 1995 — 2000
Master's, English
Relevant Work Experience January 2004 - Present
Starbucks July 2012 - Present
Microsoft July 2011 - August 2012
Premera Blue Cross September 2005 - July 2011
Premera Blue Cross September 2003 - September 2005
Premera Blue Cross January 2001 - December 2003
Magna Design 1983 - 2000
Skills
ITIL, IT Service Management, Process Improvement, Vendor Management, Disaster Recovery, Enterprise Software, Change Management, Incident Management, Program Management, Security, Microsoft Office, Service Delivery, Enterprise Architecture, Active Directory, System Deployment, Service Management, IT Management, Project Management, Configuration Management, Team Building, Cross-functional Team..., SDLC, BMC Remedy, Microsoft Technologies, Windows Server, Infrastructure, Networking, Data Center, Management, Servers, Information Technology, IT Strategy, Lean, MOF, Process Consulting, CMMi, Thought Leadership, Information Security, Strategy, SharePoint, Databases, Operational Excellence, Service Quality, IT Leadership, Statistical Process..., COBIT, TOGAF, Taxonomy Development, Training & Development, Public Speaking
Education
Shoreline Community College 1991 — 1993
CIS, Computer Information Systems
Propel Insurance August 2014 - Present
Propel Insurance July 2014 - August 2014
Kibble & Prentice September 2013 - March 2014
Premera Blue Cross March 2012 - July 2013
Regence BlueCross BlueShield January 2011 - February 2012
Regence BlueCross BlueShield November 2005 - December 2010
Skills
Dental, Account Management, Health Insurance, Disability Insurance, Underwriting, Employee Benefits, Health Savings Accounts, Life Insurance, Vendor Management, Call Center, Competitive Analysis, Claim, Managed Care, Insurance, Leadership, COBRA, Sales Management, Customer Service, Microsoft Excel, Cafeteria Plans, Sales, Selling, Dentistry, Coaching, Marketing, Risk Management, Medicare, Health Policy, Healthcare, Employee Relations, Direct Sales, New Business Development, Self-funded, Term Life Insurance, Employee Wellness, Team Building, Medicare Part D, Process Improvement, Training, PPO, Sales Presentations, Healthcare Management, Healthcare Industry, Hospitals, HIPAA, Health Care Reform, Outlook, Group Medical, Analysis, Brokers
Education
Shoreline Community College
Northern Quest Resort & Casino September 2014 - April 2015
Northern Quest Resort and Casino April 2012 - August 2014
Northern Quest Resort & Casino October 2008 - April 2013
Spokane County Sheriff's Office August 2007 - February 2008
Premera Blue Cross April 2006 - June 2007
Skills
Customer Service, Teamwork, Purchasing, Budgets, Payroll, Microsoft Word, Event Planning, Team Building, Leadership, Microsoft Office
Education
Spokane Falls Community College
Premera Blue Cross October 2014 - Present
Comcast Cable February 2013 - August 2014
Verizon Wireless February 2005 - May 2011
Education
Shoreline Community College 1998 — 1998
GED
Bothell High School 1991 — 1993
required
Molina Healthcare November 2013 - May 2014
Providence Health & Services September 2009 - January 2010
Premera Blue Cross March 2005 - April 2008
Harborview Medical Center February 2003 - March 2005
El Monte Comprehensive Health Center March 1994 - February 2002
Skills
Data Entry
Education
Shoreline Community College 2011 — 2014
North West College of West Covina 1991 — 1992
Certification, Pharmacy Technician/Assistant, 4.0
Premera Blue Cross September 2014 - Present
Farmers insurance June 2014 - Present
Sunshine disposal November 2013 - June 2014
Reference Pro September 2013 - November 2013
West Customer Managment September 2004 - March 2012
Skills
Data entry of 50+ WPM, Experience with..., Adobe Photoshop, Call Centers, Customer Service, Training, Data Entry, Interviews, Outlook, Teamwork, Team Leadership, Management, Customer Satisfaction, Leadership, Team Building, Time Management, Microsoft Excel, Troubleshooting, Customer Retention, PowerPoint, Project Management, Customer Experience, Insurance, Account Management, Team Management, Public Speaking, Process Improvement
Education
Spokane Community College 2009 — 2011
Marketing
Interface Computer School 1999 — 2000
Webpage Design
Premera Blue Cross March 2014 - Present
Premera Blue Cross July 2012 - March 2014
A Brewed Awakening March 2010 - July 2012
Skills
Health Insurance, Microsoft Excel, Time Management, Interpersonal..., Written Communication, Team Leadership, Exceptional People..., Call Centers, Calendaring, Data Entry, Telephone Skills, Avaya
Education
Shoreline Community College 2008 — 2014
Associates of Arts and Sciences
Riverside Properties January 2011 - Present
Elliott Family September 2008 - September 2011
The River Academy June 2005 - August 2008
Condotta's Motorsports February 1997 - September 1997
Raleigh, Schwarz & Powell October 1994 - May 1996
Premera Blue Cross August 1991 - October 1994
Premera Blue Cross June 1988 - August 1991
Premera Blue Cross September 1987 - June 1988
Premera Blue Cross May 1983 - September 1987
Skills
Office Administration, Supervisory Experience, Operating Budgets, Hiring Personnel, Bookkeeping, Project Management, Marketing, Property Management, Customer Service, Health Insurance, Billing Services, Organization
Education
University of Washington 1983 — 1985
Bachelor of Arts (B.A.); Bachelor of Arts (B.A), Communication and Media Studies; Psychology
Shoreline Community College 1981 — 1983
Associate of Arts (A.A.), Design and Visual Communications, General
Premera Blue Cross February 2014 - Present
Premera Blue Cross (Contract) July 2013 - February 2014
Amazon July 2012 - June 2013
Microsoft May 2012 - July 2012
Glu Mobile February 2012 - April 2012
iSoftStone August 2011 - January 2012
Kanon Magazine Inc May 2007 - September 2007
Skills
Windows, Troubleshooting, Testing, Microsoft Office, Customer Relations, Hardware, Requirements Analysis, Documentation, Test Cases, Software Quality..., Test Planning, Quality Assurance, JIRA, SDLC, Communication Skills, Bargaining, Project Management, Team Leadership, Agile Methodologies, Databases, Quality Center, Regression Testing, Scrum, Software Documentation, Test Automation, Waterfall, XML
Education
iSoftStone Certifications 2011 — 2012
Certification, Software Quality Assurance Engineer, A
Lake Washington Technical
Business Administration
Shoreline Community College
Mechanical Engineering/Drafting
Microsoft (through UNIVentures, Inc.) July 2014 - Present
P & E Productions 1996 - Present
Amazon February 2014 - July 2014
Microsoft October 2010 - August 2013
MediaPro, Inc. November 2009 - October 2010
Premera Blue Cross February 2010 - July 2010
Starbucks Coffee Company (contractor) July 2009 - August 2009
T-Mobile April 2005 - April 2009
Microsoft Press (now Microsoft Learning) 1997 - 2003
Skills
Technical Writing, Software Documentation, Editing, Content Management, SharePoint, E-Learning, Copy Editing, Training, Instructional Design, Proofreading, Management, Leadership, Publishing, Technical Communication, Project Management, Content Development, CRM, Editorial, FrameMaker, Team Building, Instructor-led Training, Quality Assurance, Dreamweaver, Captivate, InDesign, Teaching, Production, Curriculum Design, Document Review, Documentation, Articulate Storyline, SharePoint Designer
Education
Stanford University
Bachelor of Arts, Human Biology
Preferred Homecare May 2014 - August 2015
Preferred Homecare January 2014 - May 2014
Preferred Homecare November 2010 - December 2013
Premera Blue Cross September 2008 - December 2009
Skills
Medicare, Employee Benefits, Call Centers, Accounting, Durable Medical..., Accounts Receivable, Medical Terminology, Outlook, Microsoft Office, HIPAA, Customer Service, Healthcare, Leadership, Medical Devices
Education
South Mountain Community College 2008 — 2010
Associate's degree, Business/Commerce, General
Desert Vista High School 1996 — 2000
Diploma, Basic Studies, B+
Seattle Cancer Care Alliance April 2011 - Present
University of Washington Medical Center April 2006 - April 2011
Premera Blue Cross June 1981 - September 2001
Skills
BLS, Inpatient, Nursing, Hospitals, Healthcare, Patient Safety
Education
Shoreline Community College
Associate of Arts and Sciences (A.A.S.), Registered Nursing/Registered Nurse
Premera Blue Cross March 2005 - August 2011
Puget Sound Energy March 2004 - February 2005
Shoreline School District October 2003 - March 2004
Bookeeper November 2003 - January 2004
Skills
Invoicing, Accounts Payable, Microsoft Word, Customer Service, Management, Fax, Accounting, Financial Statements, Account Reconciliation, Microsoft Excel, Payroll, Human Resources
Education
Shoreline Community College
Premera Blue Cross June 2008 - Present
Aetna 2006 - 2008
Summit Cardiology 2004 - 2006
Skills
Bedside procedures, Medication Therapy..., Medical Coding, Utilization Review, MCG (Milliman Care..., Interqual, Rhythm strips, Electronic charting, Telenursing, Triage, Medical Records, Nursing
Education
University of Phoenix 2009 — 2011
Master of Science in Nursing and Education, Registered Nursing/Registered Nurse
University of Phoenix 2005 — 2007
Bachelor of Sience in Nursing, Registered Nursing/Registered Nurse
Shoreline Community College
AA, Registered Nursing/Registered Nurse
Premera Blue Cross August 2015 - Present
Premera Blue Cross November 2014 - August 2015
Strong-Bridge LLC April 2012 - November 2014
Motricity Inc. February 2010 - April 2012
T-Mobile August 2009 - February 2010
T-Mobile January 2008 - August 2009
T-Mobile September 2006 - January 2008
T-Mobile October 2005 - September 2006
T-Mobile May 2004 - October 2005
T-Mobile March 2002 - May 2004
Skills
Customer Service, Budgeting, Process Engineering, PMO, Program Management, Telecommunications, Vendor Management, Team Leadership, Project Planning, Visio, Team Building, Documentation, Project Portfolio..., Cross-functional Team..., MS Project, PMP, Budget Management, Performance Management, Process Development, SharePoint, Project Management, CRM, Mobile Devices, Outsourcing, Risk Management, Integration, Budgets, Software Project..., Software Documentation, SDLC, Change Management, Business Analysis, Process Improvement, Requirements Gathering
Education
University of Washington 1997 — 1999
Bachelors, Business
Shoreline Community College 1992 — 1995
Associates of Social Sciences
Aces Valley Power Tool 2011 - Present
Aces Valley Power Tool Inventory Control/Shipping and Receiving SupervisorAces Valley Power ToolJanuary 2008 - November 2013
Aces Small Engine April 2004 - December 2007
Premera Blue Cross April 2001 - August 2002
Skills
Microsoft Word, Microsoft Excel, Inventory Management, Customer Service, Team Building, Outlook, Purchasing, Microsoft Office, Strategic Planning, PowerPoint, Social Media, New Business Development, Marketing, Coaching, Marketing Strategy
Education
Spokane Community College 2012 — 2012
Accounting and Business/Management
Spokane Community College 2002 — 2004
Landscaping and Groundskeeping
Verizon Enterprise Solutions 2014 - Present
IBM 2011 - 2013
Jack Williamson Consulting May 2006 - November 2011
Stout Causey May 2005 - April 2006
Jefferson Wells International March 2004 - May 2005
Premera Blue Cross October 2002 - March 2004
Avao - formally DCH February 2001 - August 2002
DCH Systems May 1998 - April 2002
Ernst & Young January 1997 - April 1998
Skills
Information Security, Sarbanes-Oxley Act, IT Audit, Security, Business Continuity, Business Process..., Risk Assessment, Risk Management, Information Technology, Auditing, CISA, PCI DSS, IT Strategy, Internal Audit, Management Consulting, Process Improvement, Change Management, Information Security..., Program Management, Disaster Recovery, Strategy, Consulting, Project Management, Leadership, Governance, Enterprise Architecture, Business Process, Management, IT Management, SDLC, Integration, Business Development, Security Audits
Education
The University of Texas at Austin - The Red McCombs School of Business 2009 — 2011
MBA
Texas A&M University
BBA
Premera Blue Cross November 2012 - Present
CenturyLink April 2011 - March 2012
Qwest June 2000 - April 2011
U S WEST July 1991 - June 2000
Skills
CISSP, Computer Security, Security Compliance, Security Controls, Information Security..., Threat Analysis, Threat & Vulnerability..., Threat Intelligence, Security Metrics, Vulnerability Management
Education
Spokane Community College
University of Cincinnati February 2015 - Present
Education September 2012 - Present
Premera Blue Cross February 2012 - April 2012
AK Steel /Palmer Temps September 2009 - February 2012
Advantage RN LLC September 2006 - January 2009
ADVANTAGE RN LLP September 2006 - January 2009
CORNERSTONE BRANDS INC January 2000 - January 2006
Cornerstone Brands, Inc. January 1998 - January 2000
Skills
Spreadsheets, Data Entry, Time Management, Travel Arrangements, Switchboard Operator, Purchasing, Management, Customer Satisfaction, Negotiation, Coaching, Leadership, Training, Budgets, Customer Service, Team Building
Education
University of Cincinnati 2014 — 2016
Psychology
Spokane Community College 2012 — 2014
AA-DTS, Pre-Psychology Major, 3.91 GPA
Terra Community College Fremont Ohio 1976 — 1979
Criminal Justice
Premera Blue Cross May 2013 - July 2014
UIEvolution, Inc. May 2012 - March 2013
McKesson Provider Technologies August 2006 - April 2012
Practice Partner 2004 - August 2006
Practice Partner September 2002 - 2004
Airborne Express February 2001 - August 2002
Skills
Quality Assurance, Test Automation, Healthcare Information..., Test Planning, EHR, HIPAA, Agile Methodologies, Functional Testing, EMR, Testing, HL7, SDLC, Software Documentation, Process Improvement, SQL, User Acceptance Testing, Healthcare
Education
University of Washington-Bothell Campus 2000 — 2001
Bachelor of Science in Computing and Software Systems
Shoreline Community College 1996 — 1998
Associate's degree
Woodinville High School 1993 — 1995
Premera Blue Cross July 2013 - Present
Various Insurance companies April 2006 - July 2013
Skills
Medicare Advantage, Medicare Part D, Supplements, Term Life Insurance, Whole Life, AD&D, Management
Education
Spokane Falls Community College 1999 — 2000
Providence Health & Services March 2000 - Present
Premera Blue Cross August 1992 - February 2000
Health Care Service Corporation January 1983 - August 1992
Education
Southern Illinois University, Carbondale
Bachelor of Science, Accounting
Orlando Orthopaedic Center June 2006 - Present
Premera Blue Cross 1996 - 1997
Education
Temple University - Fox School of Business and Management 1992 — 1994
MBA, Healthcare Administration
Seattle Public Schools June 2015 - Present
Premera Blue Cross September 2008 - April 2015
Thirty-One Gifts September 2012 - December 2013
Premera Blue Cross September 2006 - September 2008
Club Java Espresso & Bakery August 2007 - June 2008
Premera Blue Cross September 2005 - September 2006
Office Team March 2005 - August 2005
Providence Health & Services November 2004 - March 2005
UW Medicine March 2004 - November 2004
Ironwood Communications April 2001 - December 2003
Skills
Documentation, Customer Service, Microsoft Office, SDLC, Excel, Word, Problem Solving, Customer Relations, Team Building, Insurance, Administration, PowerPoint, Healthcare, Outlook, Hiring, Program Management, Supervisory Skills, Event Planning, Coordination, Administrative Support, MS Project, HIPAA, SharePoint, Telephone Skills, Windows, Organizational..., Team Leadership, Teamwork, Public Speaking, Call Center, Time Management, Customer Satisfaction, Event Management, Spreadsheets, Writing, Fax, Software Documentation, Management, Microsoft Word, Call Centers, Leadership, Health Insurance, Process Improvement, Project Coordination, Project Management
Education
Shoreline Community College 2009 — 2012
General
ETON Technical Institute 2003 — 2003
Certificate of Completion
Avanade May 2015 - Present
Expedia October 2012 - February 2015
Liberty Mutual Insurance August 2011 - October 2012
Liberty Mutual August 2008 - August 2011
Premera Blue Cross April 2004 - August 2008
First Consulting Group, Inc. 2002 - 2003
Northland Electric, Inc. February 1995 - December 2001
Skills
Program Management, SharePoint, Leadership, Management, Access, Analysis, Data Warehousing, Process Improvement, Business Analysis, Financial Analysis, SDLC, Vendor Management, Microsoft Excel, Financial Modeling, Requirements Gathering, Business Intelligence, PowerPoint, Business Process, PMP, Project Management, Insurance, Portfolio Management, Business Process..., Visio, Software Documentation, Analytics, Requirements Analysis, SQL, Project Portfolio..., Agile Methodologies, Risk Management, PMO, Business Requirements, Cross-functional Team..., VBA, Systems Analysis, Agile Project Management, Data Analysis, Strategic Planning, Consulting, Strategy, Integration, Team Building, Portfolio Optimization, Multivariate Analysis, Software Project..., Product Management, Scrum, Kanban, Enterprise Software
Education
Stanford University 2012 — 2015
Certificate (In Process), Project Management
University of Washington 1995 — 2002
Bachelors of Arts in Business Administration - Cum Laude, Biology/Chemistry, Business
Connexion Insurance Solutions February 2011 - Present
Ucentris Insured Solutions 2008 - 2011
Sunrise Senior Living Services 2000 - 2004
Premera Blue Cross 1997 - 2000
Skills
Health Insurance, Sales, Sales Management, Employee Benefits, Insurance, Small Business, Training, Disability Insurance, Strategic Planning, Strategy, Medicare, Life Insurance, Vendor Management, Retirement Planning, Underwriting, Customer Service
Education
Shoreline Community College 1980 — 1982
Blanchet
Premera Blue Cross February 2013 - Present
Scentsy September 2010 - Present
Liberty Mutual Insurance May 2007 - April 2011
Platt Electric Supply November 2005 - May 2007
Skills
Keyboarding, 10 Key, Data Entry, Customer Service, Answering Phones, Phone Etiquette, Word, Microsoft Office, Fax, 70-90 WPM, Oral Communications, Communication Written, Filing, Insurance, Microsoft Word, PowerPoint, Telephone Skills
Education
Spokane Community College 2003 — 2003
None, General AA
Wenatchee Valley College 2001 — 2001
None, General AA
Cancer Care Northwest August 2011 - Present
Cancer Care Northwest March 1998 - August 2011
Cancer Care Northwest March 1998 - October 2005
Premera Blue Cross June 1996 - February 1998
Family Home Care March 1990 - June 1996
Spokane Nurse Care January 1989 - February 1990
Deaconess Medical Center June 1986 - January 1989
Skills
Healthcare, Oncology, Patient Education, Medical/Surgical, IV, HIPAA, Chemotherapy, Vital Signs, Oncology Nursing, Healthcare Management, Hospitals, Nursing, EMR
Education
Spokane Community College 1984 — 1986
ADN, Nursing
Independent Consultant September 1995 - Present
Knights of Columbus July 2007 - Present
Columbus Charities, Inc July 2007 - Present
Pennies for Heaven Fund, Inc July 2007 - Present
Volt Technical Resources September 2010 - December 2010
Premera Blue Cross 2006 - 2009
Catholic Archdiocese of Seattle 2004 - 2006
MSC Premera Blue Cross 2000 - 2002
Prodata 1988 - 1995
Washington State University January 1984 - July 1988
Skills
Systems Analysis, Business Analysis, Project Management, Business Process..., Data Analysis, PMP, SDLC, Business Requirements, Visio, Software Project..., Vendor Management, SharePoint
Education
Spokane Community College 1978 — 1980
AAS, Data Processing
Premera Blue Cross September 2010 - Present
Law Offices of Christopher Breunig PLLC May 2009 - November 2010
Microsoft Corporation 2006 - 2009
Microsoft Corporation 1999 - 2006
Microsoft Employee Giving Campaign July 2005 - November 2005
Preston Gates & Ellis 1996 - 1999
Helsell Fetterman LLP 1995 - 1996
Garvey Schubert Barer 1993 - 1995
U.S. Bankruptcy Court 1992 - 1993
Sullivan & Cromwell LLP 1986 - 1988
Skills
Corporate Law, Intellectual Property, Legal Advice, Securities Regulation, Strategy, Start-ups, Program Management, Privacy Law, Leadership, Trademark Infringement, Negotiation, Editing, Software Licensing, Licensing, Outsourcing, Management, Competition Law, Procurement, Contract Law
Education
University of the Pacific - McGeorge School of Law 1989 — 1992
J.D. w/ distinction, Securities, Business Advising, Bankruptcy
Stanford University 1982 — 1986
AB, Political Science
Cate School 1979 — 1982
Wizards of the Coast September 2007 - Present
Premera Blue Cross 2004 - 2007
The Wright Group 1998 - 2003
Heritage Press 1990 - 1998
Skills
Production Managment, Entertainment, Social Media, Photoshop
Education
Texas Tech University 1981 — 1984
B.A. Advertising and B.A. Marketing
Premera Blue Cross June 2014 - Present
Adecco Group January 2014 - Present
Providence Health & Services April 2010 - June 2013
Premera Blue Cross October 2007 - April 2010
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, Multi Tasking, Positive Team Player, Highly motivated..., strong keyboarding..., Efficent, Reliable, Highly Organized &..., quick to master new..., Web Development, Dreamweaver, Adobe Creative Suite, CSS, DirectAdmin, PHP, Data Entry
Education
The Art Institute of Pittsburgh-Online Division 2010 — 2014
Bachelor of Science (BS), Web Page, Digital/Multimedia and Information Resources Design
Bothell High School 2005 — 2007
High School Diploma
Safeway April 2012 - September 2012
Avon November 2008 - November 2011
Premera Blue Cross June 2006 - February 2008
AT&T Mobility September 1997 - April 2004
Skills
Restaurants, Cooking, Management, Marketing, Sales, Negotiation, Real Estate, Event Planning, Customer Service, Customer Satisfaction, Social Networking, Time Management
Education
Shoreline Community College 1993 — 1995
Associate of Arts and Sciences (AAS), Psychology/ General Studies
Inglemoor 1989 — 1991
Diploma, General
Julie Austad, Computer Technician July 2007 - Present
Julie Austad, Author January 1999 - Present
Comcast Cable July 2003 - November 2013
Comcast July 2003 - November 2013
Premera Blue Cross October 1988 - December 2002
Skills
Troubleshooting, Windows 7, Software Installation, Call Centers, Computer Hardware, Customer Satisfaction, Customer Service, Wireless, Windows, OS X, Access, XP, Outlook, Call Center, Microsoft Windows 98, Windows 2000, PowerPoint, iPad, Hardware Installation, Invoicing, WiFi, Adobe Acrobat, iPhone, Telephone Skills, Motherboards, Microsoft Publisher, Social Networking, Teamwork, Inventory Management, Photography, Computer Assembly, Computer Repair/Upgrades, Network..., RAM, Windows ME, Mac OS X, Excel, Word, Remedy, Mozilla Firefox, Mozilla Thunderbird, eMAC G4 Computers, Billing, Problem Solving, Scheduling, Mentoring, Customer Relations, Paralegal, Legal Documentation, Windows 8
Education
Western Governors University of WA 2013 — 2016
Bachelor of Science (B.S.), Information Technology
South University 2010 — 2013
Bachelors of Science, Information Technology
QuickCert 2011 — 2012
A+ Certification, CompTIA A+ Certification, PASS
Blackstone Career Institute 2003 — 2005
Diploma, Paralegal/Legal Assistant
Woodway High School
Diploma, Business, Music
Emdeon May 2013 - Present
Chamberlin Edmonds May 2006 - May 2013
Premera Blue Cross November 2004 - April 2006
Microsoft May 2001 - April 2002
The Boeing Company November 1999 - May 2001
Skills
Microsoft SQL Server, Business Analysis, Visio, SharePoint, Databases, Testing, Analysis, SQL, Agile Methodologies, Microsoft Office, Windows Server, C#, Software Development, HIPAA, Healthcare Information..., Troubleshooting, EDI, Visual Studio, Team Building, Team Leadership, DOS commands, DOS, FTP software, Hiring, Kanban, Integration, SSIS, IT Management, Scrum, .NET
Education
Southern Methodist University 2015 — 2017
Master of Science, Data Science
University of Washington 1995 — 1997
BA, Mathematics
Shoreline Community College 1992 — 1994
AAS, General Studies
Coursera
United Healthcare April 2008 - Present
Imagenet LLC August 2006 - November 2007
Premera Blue Cross July 2000 - December 2005
Pacificare 1993 - 2000
FHP Health Care 1993 - 1996
Excellus BCBS January 1972 - May 1993
Skills
Vendor Management
Education
State University of New York College of Agriculture and Technology at Morrisville 1969 — 1971
Medical Technology, Physical Sciences
Kent Food Bank September 2007 - Present
USIS August 2006 - September 2007
Premera Blue Cross November 1989 - August 2005
Education
Shoreline Community College
AA, General
Rent A Stall Mat July 2014 - Present
Premera Blue Cross July 2007 - September 2013
LifeWise Health Plan of Oregon February 2000 - July 2007
LifeWise Health Plan of Oregon September 1996 - February 2000
Education
Southern Oregon University 1986 — 1990
Bachelor's degree, Psychology & Communications
Cisco June 2011 - Present
Premera Blue Cross November 2008 - June 2011
HealthTalk April 2004 - October 2008
PacificMas 1999 - 2003
Skills
Microsoft SQL Server, SSIS, Data Modeling, SSRS, Data Warehousing, Data Analysis, Databases, T-SQL, DTS, IIS, Cognos, DB2, SQL, ETL, Database Design, Business Intelligence, SharePoint, Logi Info
Education
Staffordshire University 2001 — 2002
bachelor of science, computing
Staffordshire University
Bachelor of Science (B.Sc.), Computing
NEXTITLE March 2015 - Present
Rainier Title June 2014 - March 2015
Premera Blue Cross February 2013 - January 2014
Liberty Mutual Insurance October 2010 - March 2011
Pemco Insurance October 2006 - October 2010
Safeco Insurance October 1998 - September 2006
Skills
Insurance, Underwriting, Property & Casualty..., General Insurance, Casualty, Account Management, Call Centers, Claim, Commercial Lines, Customer Service, Sales Management, Selling, New Business Development, Sales, Umbrella Insurance
Education
Shoreline Community College 1993 — 1994
N/A, General Studies for AA
Bothell Senior High School 1990 — 1993
Diploma, General Studies, 2.9
Premera Blue Cross August 2015 - Present
Pitney Bowes October 2014 - April 2015
Appleway Volkswagen/ Audi January 2012 - August 2014
Starbucks November 2007 - August 2011
Skills
Spanish, Business, Great People Skills, Team Leadership, Troubleshooting, Teamwork, Sales, Customer Satisfaction, Microsoft Word, Sales Operations, Customer Service
Education
Spokane Falls Community College
Associate of Arts (AA)
Premera Blue Cross March 2010 - Present
Premera Blue Cross November 2007 - March 2010
Premera Blue Cross April 2005 - November 2007
Premera Blue Cross January 2003 - April 2005
Skills
Project Management, Process Improvement, Management, Microsoft Excel, Project Planning, Vendor Management, Call Centers, Budgets, Business Planning, CRM, Business Process..., Program Management, Organizational..., Strategy, Cross-functional Team...
Education
Shoreline Community College 1992 — 1994
Associate of Arts and Sciences (A.A.S.)
Premera Blue Cross June 2013 - Present
United Health Care March 2004 - March 2013
Community Health Care 2003 - 2007
Touchstone Health October 2000 - August 2003
St Joseph's College September 2002 - June 2003
Touchstone Health Partnership, Inc. 2000 - 2003
The Leading Hotels of the World October 1989 - January 1999
Skills
Medicare, Medicaid, Healthcare Industry, Healthcare, Long-term Care, HIPAA, Health Policy, Insurance, Healthcare Consulting, Provider Relations, Medicare Part D, Healthcare Management, Network Development, Disease Management, Home Care, Managed Care, Elder Care, Marketing, Community Outreach, hospitality, Weddings and Events..., Medical Billing and..., Provider Contracting, Health Care...
Education
St. Joseph's College 1999 — 2001
Master of Science, Management with a concentration in Organizational Behavior
St. Joseph's College 1996 — 1998
Bachelor of Science, Health Administration
St. Joseph's College 1996 — 1998
certificate, Health Care Management
iT1 August 2015 - Present
GoDaddy June 2014 - August 2015
Insight October 2006 - June 2014
Premera Blue Cross December 2002 - October 2006
Safeco Insurance December 2000 - November 2002
Eddie Bauer September 1998 - July 2000
Skills
Software Asset..., Microsoft Licensing, Sales, CRM, Software Licensing, Computer Hardware, Mobile Device Management, Solution Selling
Education
Kings High School
Diploma
Shoreline Community College
Associate of Arts (A.A.), General Studies
UC San Diego Health System February 2015 - Present
Sharp HealthCare September 2009 - July 2014
Providence Health & Services August 2008 - August 2009
Perot - Physician Services Division May 2006 - August 2008
AIM Healthcare October 2005 - May 2006
Empire Health Services December 2004 - December 2005
Wayne Perry & Associates/Perot June 2004 - December 2004
OHSU May 2003 - June 2004
Premera Blue Cross June 2002 - April 2003
Apria Healthcare May 2000 - December 2000
Skills
Managed Care, Healthcare, Medicare, Hospitals, Process Improvement, Healthcare Management, Medicaid, HIPAA, Healthcare Information..., Revenue Cycle, EMR, Training, EHR, Management, Healthcare Consulting, Strategic Planning, Medical Coding, Healthcare Industry, Leadership, Medical Billing, Team Building, Practice Management, Analysis, Customer Service, Team Leadership, Data Analysis, Meditech, Policy, Project Management, Medical Terminology, Time Management, Access, Invoicing, Documentation, Health Insurance, Insurance, CPT, Accounts Receivable, Inpatient, ICD-9, Clinical Research, Talent Acquisition, Visio, Change Management
Education
Business Computer Training Institute 2003 — 2004
Business/ Accounting Applications, Principles, Computer Applications
Spokane Community College 1995 — 2001
Medical Terminology/Accounting/Liberal Arts
American Academy of Professional Coders (AAPC)
Certified Professional Coder (CPC)
Caliber Home Loans, Inc. November 2014 - Present
Cobalt Mortgage December 2013 - November 2014
Axia Home Loans April 2008 - November 2013
Axia Home Loans 2008 - 2013
Homestead Mortgage April 2008 - January 2009
Beacon Financial Group, Inc. April 2004 - April 2008
Premera Blue Cross 2001 - 2003
Regence BlueCross BlueShield 1999 - 2001
Skills
FHA, Refinance, Construction Loans, Mortgage Banking, Loan Origination, Finance, FHA financing, Mortgage Lending, USDA, First Time Home Buyers, Loans, Certified Mortgage..., Loss Mitigation, Real Estate Financing, Short Sales, Sellers, Customer Service, Mortgage Underwriting, Investment Properties, Investors, Investments, Mortgage Marketing, VA loans, REO, Commercial Mortgages, Underwriting, Home Equity Loans, Residential Mortgages, Credit, Government Loans, Real Estate, Banking, Credit Analysis, Financial Analysis, Residential Homes, Reverse Mortgages, Foreclosures, Real Estate Economics, Debt Consolidation
Education
University of Washington 2000 — 2002
Social Arts
Shoreline Community College 1996 — 1998
AA, Psychology
United Federal Credit Union May 2015 - Present
Premera Blue Cross March 2013 - January 2015
Premera Blue Cross January 2012 - March 2013
JPMorgan Chase September 2008 - July 2011
Washington Mutual January 2003 - September 2008
Washington Mutual January 2000 - January 2003
Washington Mutual January 1994 - January 2000
Skills
Workforce Planning, Performance Management, Onboarding, Talent Management, Succession Planning, Training Delivery, Personnel Management, Leadership, Organizational..., Process Improvement, Change Management, Recruiting, Human Resources, HRIS, Deferred Compensation, Employee Relations, Talent Acquisition, Applicant Tracking..., Employee Engagement, Project Management
Education
Southern Oregon University 1980 — 1983
Bachelor of Science, Major: Secondary Education. Minor:Social Sciences
Blueprint Consulting Services June 2015 - Present
Aptus Group June 2015 - Present
started.in March 2013 - Present
started in Seattle March 2013 - Present
Startup Washington May 2012 - Present
Premera Blue Cross April 2013 - August 2014
JobFerral August 2011 - April 2013
Microsoft February 2010 - April 2011
XLShirt.com April 2006 - January 2011
CareerPaths NW, LLC August 2008 - February 2010
Skills
Talent Acquisition, Technical Recruiting, Building Relationships, Interviewing, Sourcing, Sales, Referrals, Interviews, College Recruiting, Recruiting, Marketing, Internet Recruiting, Negotiation, Entrepreneurship, Business Development, Talent Management, Executive Search, Start-ups, Management, Applicant Tracking..., Account Management, Human Resources, Solution Selling, Team Building, New Business Development, Customer Retention, Networking, Strategy, Sales Process, Leadership, Executive Management, CRM, Business Networking, Social Networking, Strategic Partnerships, Consulting, Contract Negotiation, Management Consulting, Leadership Development, Team Management, Social Media Marketing, Lead Generation, Advertising, Budgets, SaaS, E-commerce, Training, Project Planning, Online Marketing, Market Research
Education
University of Washington, Michael G. Foster School of Business 2004 — 2006
Business, Entrepreneurship & Marketing
Shoreline Community College 2002 — 2004
Associate’s Degree, Business Administration, Management and Operations
Coe Family Vision Clinic January 2011 - Present
Premera Blue Cross, September 2007 - 2009
Skills
Team Building, Customer Service, Management, Team Leadership, Healthcare Management, Healthcare, Nursing, Religious Education, Account Management, Event Planning, Event Management, Human Resources, Insurance, Leadership, Project Management, Training, Youth Ministry, Wellness Coaching, Public Speaking, Wellness, Small Business
Education
Shoreline Community College
Nursing
Symetra August 2013 - Present
Premera Blue Cross March 2001 - September 2012
Divers Institute of Technology August 2000 - March 2001
Skills
Analytical Skills, Fast Learner, Work in A Fast Paced..., Multi Tasking, Term Life Insurance, Short Term Disability, Long Term Disability, Disabilities, Employee Benefits, Underwriting, Insurance, Disability Insurance, Health Insurance
Education
National Underwriter - Online
Group Benefits Disability Specialist (GBDS), Disability Insurance
Western Washington University 1998 — 2000
Bachelor's degree, Arts
Shoreline Community College 1995 — 1997
Associate of Arts and Sciences (A.A.S.)
Edmonds Woodway High School
TR Solutions, LLC August 2010 - Present
Premera Blue Cross April 2007 - September 2010
Slalom Consulting May 2005 - April 2007
Focus Frame 2004 - 2005
AT&T Wireless 1999 - 2004
Fidalgo Networking September 1996 - August 1998
Skills
SDLC, Program Management, Enterprise Software, Vendor Management, Software Project..., Process Improvement, CRM, Agile Project Management, Business Analysis, Consulting, Integration, ITIL, Business Intelligence, IT Service Management, Agile Methodologies, Knowledge Management, MS Project, Project Management, SharePoint, SaaS, Enterprise Architecture, Strategic Sourcing
Education
University of Washington, Michael G. Foster School of Business 2007 — 2008
Executive Development Program
Skagit Valley College 1996 — 1998
Associate of Arts (A.A.), General Studies
Premera Blue Cross July 2005 - Present
Premera Blue Cross October 2011 - June 2013
Premera Blue Cross May 2008 - October 2011
Premera Blue Cross July 2005 - May 2008
Eton Technical Institute/ Bryman College November 2001 - June 2005
The Everett Clinic April 1998 - September 2001
Information Contractors, Inc. June 1996 - November 1997
Skills
Adult Education, Training Delivery, Curriculum Design, Instructional Design, Healthcare, Mentoring, Team Building, Organizational..., Health Insurance, Training, Program Development, Curriculum Development, Workshop Facilitation, Coaching, Employee Training, Instructor-led Training, Leadership Development, Needs Analysis
Education
Southern Illinois University, Carbondale 2004 — 2007
Bachelor's degree, Workforce Education and Development
Eton Technical Institute 1997 — 1998
Diploma, Medical Assisting
Premera Blue Cross October 2012 - Present
Premera Blue Cross November 2008 - October 2012
Premera Blue Cross October 2005 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, English, Windows, Research, Outlook
Education
Western Washington University 1988 — 1990
Bachelor's of Arts, Finance, General
Skagit Valley College 1986 — 1988
AA College Transfer, Undergraduate Studies
Spokane Regional Health District February 2002 - Present
Premera Blue Cross 1995 - 2000
Instrumentation Laboratory 1983 - 1991
Skills
Government, Public Speaking, Public Health, Social Media, Editing, Program Development, Newsletters, Data Analysis, Event Management, Budgets, Emergency Management, Grant Writing, Program Evaluation, Community Outreach, Nonprofits, Healthcare, Volunteer Management, Grants
Education
Spokane Community College 1990 — 1993
AAS Health Information Management, Health Unit Coordinator/Ward Clerk
Shadle Park High School Spokane, WA 1969 — 1973
Puget Sound Energy May 2005 - November 2014
Puget Sound Energy 2004 - 2005
Premera Blue Cross 2003 - 2004
Puget Sound Energy 1998 - 2002
Regence Blue Shield 1997 - 1998
ConnexT, Inc. 1996 - 1997
Unigard Insurance Group 1985 - 1996
Sipes, Williamson and Associates 1981 - 1983
Skills
ABAP, SAP ERP, Business Process, Business Intelligence, Data Warehousing, Requirements Analysis, SAP Netweaver, SAP BW, SAP Implementation, Business Objects, Visio, SharePoint, SQL, SAP, Business Analysis, Integration, SDLC, Systems Analysis, SAP BI, MS Project, SAP Portal, Business Process Design, Project Management, Data Warehouse..., Databases, Analysis, DB2, SAS programming, SAS Base, COBOL, Data Modeling, Business Process..., IT Strategy, Utility Industry, ITIL, Crystal Reports, Web Intelligence, Requirements Gathering, Business Requirements, NERC
Education
Texas Tech University 1980 — 1984
BBA, Managemet Information Systems
Regence BlueShield March 2015 - Present
TokuSaku Consulting/ Client - City of Seattle September 2013 - Present
TEKsystems January 2013 - August 2013
Group Health Cooperative February 2011 - January 2013
Interim Management Solutions April 2003 - 2010
Premera Blue Cross April 1995 - April 2003
Take Care Health Plan November 1989 - April 1995
Blue Cross of California 1985 - 1989
Skills
Health Insurance, Insurance, Process Improvement, Managed Care, Business Process..., Business Analysis, Software Documentation, SDLC, Healthcare, Visio, Medicare, Requirements Gathering, Project Management, Vendor Management, Healthcare Information...
Education
University of Washington 1996 — 1997
Certificate, Aging, Gerontology
State University of New York College at Fredonia 1977 — 1981
BS, Business Administration, Economics
Gate Gourmet January 2011 - Present
Mail Marketing Works 2008 - 2010
Premera Blue Cross 2007 - 2008
Bakers Delight Holdings Ltd 2004 - 2007
Sensis Pty Ltd 2002 - 2004
Spa Chakra 2001 - 2002
Sinclair Consulting Group 1997 - 2000
Skills
Change Management, Personnel Management, Policy, Business Strategy, Performance Management, Employee Relations, Employee Engagement, Talent Management, Succession Planning, Talent Acquisition, HRIS, Workforce Planning, Recruiting, Organizational..., Human Resources, Onboarding, Organizational Design, Employee Benefits, Leadership Development, Industrial Relations, Interviews, Strategy, Management, Leadership, Coaching, HR Policies, Labor Relations, Strategic Planning, HR Consulting, Culture Change, Executive Coaching, Compensation & Benefit, Sourcing, Applicant Tracking..., Benefits Administration, Executive Search, Career Development, New Hire Orientations, Taleo, Employment Law, Performance Appraisal, College Recruiting, Employee Training, Screening, Training
Education
Swinburne University of Technology 2003 — 2006
Masters, Business (Human Resources Management)
Premera Blue Cross February 2007 - March 2010
Skills
Senior Customer Service..., Negotiation, Nutrition, Research, Customer Service, Leadership Development, Entrepreneurship, Time Management, Training, Team Building, Marketing, Coaching, Leadership, Social Networking, Sales, Small Business
Education
Shoreline Community College 1970 — 1974
None, Business Administration and Management, General
Shoreline Community College 1970 — 1974
None, Busness and accounting
Premera Blue Cross December 2014 - Present
DLA, Inc. March 2014 - December 2014
DreamBox Learning January 2013 - December 2013
Sabbatical June 2012 - January 2013
Amazon March 2012 - June 2012
RealNetworks/GameHouse March 2009 - February 2012
SeattleTechSearch, Inc. (sole proprietorship) 2008 - 2012
Fox Interactive Media December 2006 - May 2008
AOL December 2005 - December 2006
Microsoft Corporation July 2005 - December 2005
Skills
Internet Recruiting, Technical Recruiting, Applicant Tracking..., Talent Acquisition, Recruitment Advertising, Interviews, Human Resources, Professional Services, Temporary Placement, Screening, College Recruiting, Search, Employer Branding, HR Consulting, CRM, Resume Writing, Permanent Placement, Staffing Services, Hiring, Start-ups, Leadership, Mobile Applications, SDLC, Product Management, Employee Relations, Workforce Planning, Cold Calling, Business Development, Mobile Devices, Program Management, Management, HRIS, Strategy, Candidate Generation, Product Marketing, SaaS, Strategic Partnerships, Staff Augmentation, Personnel Management, Executive Management, Business Intelligence, Temporary Staffing, Networking, Performance Management, E-commerce, Sales Operations, Consulting, Business Networking, Employee Engagement, Vendor Management
Education
Stanford Continuing Studies 2014 — 2015
Computer Science
Chef Certification 2013 — 2013
Raw, Vegan & Live Food Chef Certification, Culinary Arts/Chef Training
Body Mind Institute 2015 — 2016
Nutritionist Certification, Health and Wellness
Premera Blue Cross July 2013 - Present
Premera Blue Cross May 2011 - July 2013
Calypso Healthcare Solutions February 2009 - May 2011
Calypso Healthcare Solutions May 2004 - February 2009
Calypso Healthcare Solutions October 2000 - May 2004
Skills
Business Analysis, Preoject Management, End User Training, Report Development, User Acceptance Testing, Business Impact Analysis, Client Billing, Microsoft Office Suite, MS Reporting Services, SharePoint, MindManager, MS Team Foundations..., MS Visio, Microsoft SQL Server, Business Process, Visio, Business Intelligence
Education
Texas State University-San Marcos 1989 — 1993
Bachelor's degree, Business Administration and Management, General
The University of Texas-Pan American 1987 — 1989
Premera Blue Cross September 2012 - Present
Premera Blue Cross May 2002 - Present
Premera Blue Cross July 2010 - September 2012
ING Northern LIfe Insurance Company March 1985 - May 2002
Skills
Project Management, Leadership, CRM, Business Requirements, Process Improvement, Management, SDLC, Analysis, Disaster Recovery, Budgets, Project Planning, Testing, Business Analysis, Team Management, Business Process..., Software Documentation, Visio, SharePoint, Vendor Management, Program Management, Requirements Gathering, PMO, Business Intelligence, Project Portfolio..., Business Process, Requirements Analysis, PMP, ITIL, Cross-functional Team...
Education
University of Washington 1993 — 1993
Project Manger Certificate Program
South Seattle College 1983 — 1985
Associates, Accounting
Renton 1976 — 1980
Michael T. Springer Consulting June 2008 - Present
Premera Blue Cross July 2006 - April 2008
Lucky Eagle Casino April 2004 - February 2006
Washington Mutual Bank December 1998 - February 2004
Metro One Telecommunications January 1997 - November 1998
Great Western Bank May 1990 - November 1996
Skills
Organizational..., E-Learning, Change Management, Project Management, Program Development, Gap Analysis, Leadership Development, Coaching, Training, Workshop Facilitation, Instructional Design, Succession Planning, ADDIE, Needs Analysis, Training Delivery, Blended Learning, Consulting, Performance Improvement, Team Building, Leadership, Instructor-led Training, Onboarding, Staff Development
Education
Texas Tech University
BA
Whole Foods Market February 2012 - August 2012
Premera Blue Cross December 2004 - April 2007
SunGard Consulting June 2000 - October 2004
Skills
Agile Methodologies, Testing
Education
Texas A&M University 1996 — 2000
BBA, Information & Operations Management
Liberty Mutual 2008 - Present
Premera Blue Cross 2003 - 2008
Premera Blue Cross 2001 - 2003
Bank of America 1996 - 2001
Seafirst Bank 1992 - 1996
Security Pacific Automation Co 1988 - 1992
Skills
Program Management, Cross-functional Team..., Project Portfolio..., PMO, Agile Methodologies, Change Management, Strategy, Management, Performance Management, Vendor Management, SDLC, Product Development, Business Analysis, Process Improvement, SharePoint, Release Management
Education
Smith College
BA, cum laude
University of South Florida
University of Washington
Premera Blue Cross 2008 - Present
WaMu 2003 - 2004
Education
Texas Tech University 1980 — 1986
Ewing Technology Solutions January 2000 - Present
Premera Blue Cross January 2004 - December 2010
Lifewise Health Plan of Oregon June 1992 - December 2003
Skills
Project Planning, Disaster Recovery, IT Management, ITIL, Leadership Development, Vendor Management, Budgeting, Customer Relations, Change Management, ERP, Healthcare, Inventory Management, Kronos, Program Management, Telecommunications, Windows, Wireless, Business Analysis, Customer Service, Budgets, Process Improvement, System Administration, Software Project..., Project Management, Software Documentation, Troubleshooting, SharePoint, Visio
Education
Southern Oregon University 1978 — 1982
Pleasant Hill 1970 — 1975
Diploma, Math
Premera Blue Cross January 2012 - Present
IMC Writing, LLC 1997 - 2013
SonoSite March 2010 - October 2011
Publicis Dialog June 2004 - September 2005
CodeCorrect February 2003 - June 2004
Onyx Software 2000 - 2001
HBSI 1998 - 2000
Northwest Hospital, Foundation 1996 - 1998
Northwest Hospital 1991 - 1996
Early Career Experience 1981 - 1990
Skills
Marketing Communications, Corporate Communications, Copywriting, Public Relations, Newsletters, Content Development, Media Relations, Web Content, Editing, Strategic Communications, Marketing Copy, Internal Communications, Press Releases, Copy Editing, Integrated Marketing, Publishing, Editorial, Content Management, Content Strategy, Publications, Proofreading
Education
Rutgers Center for Management Development 2011 — 2011
Mini-MBA, Digital Marketing Program
Simon Fraser University 2002 — 2002
Book Editing Immersion Program
University of Washington 1994 — 1995
Certificate, Literary Fiction
University of Washington 1980 — 1986
B.A., Communications, Broadcast Journalism
Premera Blue Cross February 2010 - Present
Premera Blue Cross February 2008 - February 2010
Premera Blue Cross November 2001 - February 2008
Skills
Utilization Management, Disease Management, Managed Care, Health Insurance, Healthcare, HIPAA, Healthcare Information..., Healthcare Management, Process Improvement, Case Managment, Hospitals, Project Management, Change Management, Medicare, Software Documentation, Strategic Planning, Medicaid, Leadership, Nursing, Organizational..., Healthcare Consulting, Case Management
Education
Shoreline Community College 1973 — 1975
Nursing
Western Washington University
Interdisiplinary English and Communications, Secondary Education
Contractor for Microsoft August 2015 - Present
Premera Blue Cross August 2004 - March 2015
F5 Networks 1999 - August 2001
BUYER - NEOPATH 1994 - 1999
Virtual Vision Redmond Wa 1991 - 1993
Skills
Vendor Management, Procurement, Process Improvement, Visio, SharePoint, Contract Negotiation, Customer Service, Training, Microsoft Excel, Microsoft Word, Microsoft Office, Outlook, Oracle, MRP, Engineering change..., Engineering Drawings, BOMs, Cross-functional Team..., Program Management, Purchasing
Education
Shoreline Community College 1972 — 1974
Bothell High School 1972 — 1973
UW Medicine August 2014 - Present
Harborview Medical Center - UW Medicine December 2002 - August 2014
Premera Blue Cross February 2001 - March 2002
First Choice Health August 1998 - July 2000
Virginia Mason Medical Center 1990 - 1997
Skills
Healthcare IT, Healthcare, Financial Analysis, Hospitals, Strategic Planning, Data Analysis, Health Plans, SQL, Access, Managed Care, Healthcare Management, SSRS, Healthcare Information..., Health Policy, Process Improvement, Business Intelligence, EHR, HIPAA, Analysis, Program Development, Strategy, EMR, Clinical Informatics, Healthcare Industry, Medicare, Clinical Research, Revenue Cycle, Quality Improvement, Healthcare Consulting, Epic Systems, Cerner, Physician Relations, Public Health, Physicians, Medicaid, Health Insurance, Nursing, Medical Coding, Informatics, HL7, Decision Support, Healthcare Analytics, Visio, Software Documentation, Program Evaluation, SharePoint, Policy, Leadership, Disease Management, Grants
Education
University of Minnesota-Twin Cities 1985 — 1989
BA, Psychology, Biology
St. Olaf College 1984 — 1985
Premera Blue Cross September 2014 - Present
Cambia Health Solutions March 2014 - September 2014
Premera Blue Cross February 2012 - March 2014
Premera Blue Cross October 2009 - February 2012
Premera Blue Cross April 2007 - October 2009
The TriZetto Group April 2005 - April 2007
Skills
SDLC, HIPAA, Enterprise Architecture, Business Analysis, Requirements Analysis, Visio, Agile Methodologies, Microsoft SQL Server, Software Project..., Data Warehousing, Business Intelligence, Databases, SQL, SOA, Vendor Management, SharePoint, SSIS, IT Strategy, T-SQL, Data Modeling, XML, IT Management, Business Requirements, Systems Analysis, Software Development, .NET, Disaster Recovery, Project Portfolio..., DB2, SSRS, ASP.NET, Agile Project Management, Requirements Gathering, Integration, TFS, Software Documentation, ITIL, PMO, Database Design, Solution Architecture, Testing, Oracle, ETL, Business Process, IIS, Architectures, Web Services, Scrum, C#
Education
The College of New Jersey 1990 — 1992
Premera Blue Cross August 2012 - Present
Premera Blue Cross December 2008 - August 2012
Premera Blue Cross March 2007 - December 2008
Franciscan Health System/Franciscan Medical Group December 2003 - December 2005
Franciscan Health System/Franciscan Medical Group October 2002 - December 2003
Franciscan Health System/Franciscan Medical Group April 2000 - October 2002
Skills
SharePoint 2007, MS Office Suite, Outlook, Microsoft Word, Microsoft Excel, PowerPoint, Visio, SharePoint, Business Process..., Highly detail oriented, Exceptionally Organized, Commitment to Customer..., Healthcare Industry, Microsoft Office, Project Management, Organizational..., Process Improvement, Health Insurance, Healthcare, Business Requirements, Team Leadership, Leadership, Employee Benefits, Training, Project Planning, Insurance, Risk Management, Budgets, Administrative..., Time Management, Policy, Vendor Management, PMO, HIPAA, Business Analysis, Strategy, Program Management, Administrative..., Customer Service
Education
Tacoma Community College 1996 — 1998
AAS, Business Administration
Premera Blue Cross June 2014 - Present
COUNTRY ® Financial May 2012 - May 2014
Allison Transmission@Minacs April 2011 - May 2012
AT&T@IBM August 2009 - April 2011
Cbeyond Communications April 2009 - July 2009
MTS Allstream@aMind Solutions January 2009 - April 2009
Kansas Department of Labor@IBM June 2008 - December 2008
Dassault Systemes January 2008 - June 2008
Alltel Communications June 2006 - December 2007
XO Communications April 2006 - June 2006
Skills
Siebel, Oracle SQL, Unix Shell Scripting, EIM, Informatica, Oracle, PL/SQL, CRM, Web Services, XML, Data Warehousing, UML, JavaScript, SDLC, Requirements Analysis, Business Intelligence, SQL, SOA, .NET, Java Enterprise Edition, Microsoft SQL Server, C#, Solution Architecture, Java, EAI, Business Analysis, Data Modeling, Enterprise Architecture, OBIEE, Requirements Gathering, Integration, Data Migration, ETL, Software Project..., Unix, DB2, Agile Methodologies, Databases, Quality Center, Order Management
Education
Southern Illinois University, Carbondale 2004 — 2005
Masters, Electrical and Computer Engineering
University of Madras 1999 — 2003
BS, Electrical and Electronics Engineering
Premera Blue Cross August 1998 - December 2007
Skills
Data Center, Networking, SharePoint, Disaster Recovery, System Deployment, Vendor Management, ITIL, Visio, SDLC, System Administration, Windows, Databases, Program Management, Team Leadership, Troubleshooting, Project Management, Operating Systems, Firewalls, Business Continuity, Infrastructure, Software Documentation, Project Planning, Network Design, Wireless, Microsoft Exchange, Call Center, IIS, TCP/IP, Virtualization, Cisco Technologies, Servers, Business Analysis, Systems Analysis, VPN, Windows Server, IT Management, Analysis, Requirements Analysis, Network Administration, VoIP, Security, Network Security, Process Improvement, Call Centers, Active Directory, Cloud Computing, Switches, Integration, Telecommunications
Education
Green Mountain College, Poultney, Vermont 2014 — 2015
Sustainability MBA, http://greenmba.greenmtn.edu/
University of Washington 2007 — 2008
Certificate, Project Management
Southern Illinois University, Carbondale
BS, Education
Premera Blue Cross September 2010 - Present
World Travel Club October 2007 - April 2008
HDFC Bank January 2006 - September 2007
Skills
Project Management, Financial Analysis, Quality Assurance, Agile Methodologies, Scrum, Software Project..., Business Process, Analysis, Requirements Analysis, Vendor Management, Management, SQL, Business Analysis, SDLC, Process Improvement, Program Management
Education
State University of New York at Buffalo - School of Management 2008 — 2010
MS, Finance
PAML November 2010 - Present
Contineo Technologies February 2007 - November 2010
Premera Blue Cross January 1993 - February 2007
Skills
Disaster Recovery, Active Directory, HIPAA, Windows Server, Project Management, SharePoint, Security, PMP, Process Improvement, IIS, Microsoft SQL Server, Data Center, Windows 7, Cisco VPN, Cisco Switching, Cisco Routers, Cisco UCS, Cisco Call Manager, PHP4/5, CSS, HTML, VB.NET, Perl, JavaScript, VPN
Education
Almeda University 2001 — 2004
Bachelor of Science (BS), Management Information Systems, General
Spokane Community College 1993 — 1994
Premera Blue Cross 2000 - 2007
Education
Tacoma Community College 1995 — 1997
AAS, Computer Information Management Systems
Jonathan L Bowman, Attorney at Law, P.S. & Mona Smth PLLC January 2015 - Present
Advent Global (Philips Healthcare) August 2014 - October 2014
TalentWise April 2012 - June 2014
Elements Too (Apple One Agency) February 2012 - March 2012
ETCC (Apple One Agency) October 2011 - November 2011
Adecco - In House for Philips Health Care February 2008 - September 2010
One on One Connections March 2007 - December 2007
Todays Staffing May 2006 - March 2007
Premera Blue Cross September 2001 - May 2006
Skills
Administrative Support, Microsoft Office, Spreadsheets, Troubleshooting, Call Center, Customer Service, Inventory Management, Word, Excel, Fax, Data Entry, Outlook, PowerPoint, Insurance, Problem Solving, Supplies, Telephone Skills, Administration, Database Administration, Typing, Billing, Lotus Notes, Office Management, Supervisory Skills, Documentation, Accounts Payable, Interviewing, Accounting, Customer Satisfaction, Research, Confidentiality, Invoicing, General Office Duties, Windows, Vendor Relations, Call Centers, Microsoft Word, Administrative..., Teamwork, Training, Interviews, Software Documentation, Microsoft Excel
Education
Shoreline Community College 1977 — 1978
HS Diploma, General Studies
Shoreline Community College 1977 — 1978
HIgh School Diploma, General Studies
Premera Blue Cross December 2008 - Present
Premera Blue Cross December 2007 - December 2008
Skills
Business Requirements, Requirements Gathering
Education
Shoreline Community College 1998 — 2000
Computer Science: Programming
Premera Blue Cross April 2012 - Present
Molina Healthcare of Washington, Inc. 2002 - April 2012
Independent April 2001 - April 2002
Milliman Care Guidelines March 1999 - March 2001
Provider Services, Inc. January 1998 - February 1999
Pacificare of Washington 1994 - 1997
Network Management & Network Health Plan 1992 - 1993
University of Washington School of Medicine 1985 - 1992
Skills
Health, Healthcare Management, Quality Management, Disease Management, Managed Care, Utilization Management, General Internal..., Internal Medicine, Clinical Research, Medicine, Medicare, Quality Improvement, Provider Relations, Healthcare Information..., Health Policy, Case Managment, EHR, NCQA, Healthcare Consulting, HMO, Hospitals, EMR, Network Development
Education
Stanford University School of Medicine 1981 — 1985
Fellowship, General Internal Medicine, Medical Decision Analysie
Stanford University School of Medicine 1978 — 1981
Internship & Residency, Internal Medicine
University of Rochester School of Medicine and Dentistry 1974 — 1978
MD, Medicine
Stanford University 1969 — 1973
MS, MA, Biology
Cisco Systems May 2005 - Present
AT&T April 2003 - April 2005
Premera Blue Cross January 2001 - February 2003
McKinsey & Company 2003 - 2003
CASP Plan International January 1997 - December 2000
Indian Renewable Energy Development Agency January 1994 - December 1997
Skills
Vendor Management, Program Management, SDLC, Software Project..., Agile Methodologies, Business Process, Change Management, Project Management, Leadership, PMP, Management, Budgets, PMO, Integration, Enterprise Content..., Technical Leadership, Service Management, RFP, Scrum, Rally, Requirements Analysis, IT Strategy
Education
Stanford University 2009 — 2010
SAPM
Kaplan University 2007 — 2009
MBA
Project Management Institute (www.PMI.org)
PMP
Scrum Alliance
Certified Scrum Master
Scrum Alliance
Certified Scrum Product owner
University of Calicut
MS
Premera Blue Cross October 2011 - Present
Premera Blue Cross November 2006 - October 2011
Premera Blue Cross January 2002 - November 2006
Premera Blue Cross September 1998 - January 2002
Skills
SDLC, Visio, SharePoint, Software Documentation, Agile Methodologies, Requirements Analysis, User Acceptance Testing, Requirements Gathering, Business Requirements, Testing, SQL, Quality Center
Education
Shoreline Community College 1982 — 1985
Associate of Arts and Sciences, Liberal Arts
Premera Blue Cross October 2012 - Present
Main Market Cooperative January 2010 - July 2010
Premera Blue Cross September 1995 - March 2008
Skills
Customer Service, Leadership
Education
Spokane Community College 2008 — 2010
AAS, Culinary Arts
Premera Blue Cross August 2014 - Present
Premera Blue Cross October 2012 - August 2014
Premera Blue Cross April 2012 - October 2012
Premera Blue Cross August 2008 - April 2012
Skills
Business Analysis, Insurance, Vendor Management, Business Process..., Call Center, Claim, Process Improvement, Health Insurance, Employee Benefits, Visio, Change Management, Project Management, Call Centers, Management, HIPAA, IT Management, SharePoint, Risk Management, Performance Management, Disaster Recovery, SDLC, Leadership, Software Documentation, MS Project, Access, Program Management, Team Building
Education
Spokane Falls Community College 1987 — 1989
AA, Business
Premera Blue Cross March 2007 - August 2010
ARAMARK - Denali Park Resorts October 2004 - October 2005
ARAMARK - Denali Park Resorts September 2002 - October 2004
ARAMARK - Denali Park Resorts August 2001 - September 2002
Steamboat Ski & Resort Corporation 2001 - 2002
Sears, Roebuck and Co. June 2000 - June 2001
Skills
Employee Benefits, Business Analysis, Coaching, Data Analysis, Health Insurance, Human Resources, Insurance, Leadership, Performance Management, Process Improvement, Team Building, Vendor Management
Education
Spring Arbor University 1997 — 2001
BA Business Administration, Finance and Management
MCG March 2013 - Present
Premera Blue Cross June 2006 - March 2013
Adaptis March 2000 - October 2005
Skills
Software Documentation, Healthcare Information..., Data Entry, Healthcare, Outlook, Microsoft Excel, Customer Service, Call Centers, Microsoft Office, Insurance, Process Improvement
Education
Shoreline Community College
Premera Blue Cross October 2012 - Present
Restaurant Services, Inc. April 2009 - October 2012
Skills
Data Integration, Microsoft SQL Server, SSIS, Informatica, Data Warehousing, Business Intelligence, Oracle SQL, Netezza, Business Objects, Oracle, OLAP, ETL, Teradata, Dimensional Modeling, Data Warehouse..., SDLC, SQL
Education
Temple University
Master's degree
BVRIT
Premera Blue Cross August 2014 - Present
Signature Genomics September 2012 - Present
PerkinElmer September 2012 - Present
PowerHandling Inc. January 2012 - June 2012
First Index 2005 - 2008
Printed Systems, Inc. 2001 - 2004
Skills
Account Management, B2B, Sales, New Business Development, Customer Service, Cold Calling, Marketing Strategy, Manufacturing, Direct Sales, Marketing, Sales Management, Lead Generation, CRM, Selling, Cross Selling, Team-oriented, Team Building, Teamwork, Medical Records, Microsoft Office, Microsoft Dynamics, Negotiation, Business Development
Education
Whitworth University 2013 — 2015
Organizational Leadership
Spokane Falls Community College 2001 — 2003
General Engineering
University of Washington 1989 — 1992
Premera Blue Cross April 2013 - Present
Premera Blue Cross March 2007 - April 2013
Premera Blue Cross March 2011 - April 2012
Skills
Customer Service, Process Improvement, Vendor Management, Health Insurance, Risk Management, Insurance, Social Media, Program Management, SharePoint, Outlook, Business Analysis, Visio, Project Management, Microsoft Excel, Data Analysis, Microsoft Word, Leadership
Education
Shoreline Community College
Premera Blue Cross October 2008 - Present
Premera Blue Cross September 2004 - October 2008
Skills
Health Insurance, SharePoint, Business Requirements, Process Improvement, Call Center, Requirements Gathering, Healthcare, Organizational..., Leadership Development, Job Aids, Performance Management, Call Centers
Education
Spokane Community College 2002 — 2004
CIGNA Group Insurance June 2010 - Present
Premera Blue Cross January 1999 - June 2010
Education
Spokane Falls Community College
Associates/College Transfer
Group Health Cooperative February 2003 - Present
Premera Blue Cross February 1990 - December 2002
Skills
.NET, Microsoft SQL Server, SQL, Microsoft Office, Microsoft Access, VBA, VB.NET, Database Design, Relational Databases, Visual Studio Team..., Visual Studio, Access, Healthcare
Education
Spokane Community College 1988 — 1989
Certificate of Training, Medical Transcription/Transcriptionist
Premera Blue Cross September 2008 - Present
Premera Blue Cross September 2008 - Present
Shoreline Community College January 2008 - August 2008
SSHFC 1997 - 2000
Skills
Employee Benefits, Business Analysis, HIPAA, Health Insurance, Insurance, Process Improvement, Access, Analysis, Medicare, Project Management, Teamwork
Education
Shoreline Community College 2006 — 2009
AAAS, Health/Health Care Administration/Management
East London College, London England 2000 — 2002
Diploma, Information Technology
Premera Blue Cross August 2013 - Present
Premera Blue Cross May 2012 - Present
Verizon Wireless June 2008 - May 2012
Chemical Bank August 2005 - May 2008
Meijer June 2001 - August 2005
Skills
Curriculum Development, Training & Development, Mobile..., Telecommunications..., Collections, Banking and Finance, Time Management, Adult Learning Theory, Large Group Facilitation, Project Management, Coaching and Feedback, Strong Attention to..., Ability to Communicate..., Ad Hoc Training..., Facilitation Experience..., Train the Trainer, ADDIE, Job Aids, Quick Reference Guides, Interviewing Subject..., Instructor-led Training, Blended Learning, Performance Consulting, New Hire Programs, Employee Surveys, Technical Editing, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Presentation Coaching, Highly motivated..., Technical Acumen, Coaching, PowerPoint, Outlook, Feedback, Soft Skills, Workshop Facilitation, Training Delivery, Employee Training, Customer Satisfaction, Call Centers, Customer Service, Leadership, Customer Retention, Customer Experience, Training, Leadership Development, Team Leadership
Education
Southwestern Michigan College 2003 — 2005
Associate of Arts and Sciences (AAS), Accounting
Premera Blue Cross September 2012 - Present
Red Lion Hotels August 2010 - September 2012
Goodale & Barbieri Company January 1991 - September 2012
Washington Trust Bank May 2004 - August 2010
Lincoln Building May 1998 - May 2004
Spokane Transit Authority September 1996 - May 1998
Skills
Energy Management, Facilities Operations, Building Services, Facilities Engineering, Preventive Maintenance, Building Automation, Construction, Customer Service, PowerPoint, Microsoft Word, Construction Management, Outlook, Strategic Planning, Training, Maintenance Management, Project Engineering, Electricians, Project Management, Team Leadership, Capital Projects, Facility Planning
Education
Whitworth University
Bachelor of Arts (B.A.), Organzational Management
Spokane Falls Community College
Associate of Arts and Sciences (AAS), Credit & Financial Management
Spokane Community College
Associate of Arts and Sciences (AAS), Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Premera Blue Cross February 2007 - Present
Premera Blue Cross September 2005 - January 2007
Premera Blue Cross December 2004 - August 2005
Education
Shoreline Community College 2000 — 2002
Premera Blue Cross 2015 - Present
Artech Inc. December 2013 - June 2015
Premera Blue Cross September 2012 - November 2013
Personnel Management Systems, Inc. May 2010 - September 2012
Pacific Science Center November 2004 - July 2005
Pacific Science Center September 1999 - November 2004
Williams Recruiting January 1999 - September 1999
MDS Panlabs January 1998 - July 1998
Sigma-Aldrich June 1995 - August 1997
Skills
SPHR certification June..., •Effectively Managed..., •Multistate Compliance..., •Training and..., •ADA Accommodation •..., •FLSA and Wage and..., •Leaves of Absence..., •Harassment and..., •Policy Creation and..., •Risk Management, •HRIS and Payroll, •Excellent Customer..., •Merit Pay and Salary..., •Crisis Management..., Interviews, Performance Management, Employee Relations, Personnel Management, Training, Employee Benefits, Deferred Compensation, Human Resources, New Hire Orientations, Recruiting, Employment Law, Payroll, Performance Appraisal
Education
Southern Illinois University, Edwardsville 1991 — 1997
Master's degree, Chemistry
Premera Blue Cross February 2014 - Present
The Everett Clinic September 2008 - September 2013
Providence Health & Services August 2007 - September 2008
United States Air Force September 1982 - April 1987
Skills
Current Washinton State..., CPR/BSL Health Care...
Education
Skagit Valley College 2002 — 2007
Associate's degree, Registered Nursing/Registered Nurse