Experience
Medline Industries, Inc.   March 2015 - Present
Mercy Health (formerly Catholic Health Partners)   August 2014 - Present
ettain group  June 2014 - Present
Stefanini   October 2013 - June 2014
Coretek Services  March 2012 - September 2013
Credit Union ONE  December 2001 - February 2012
Primerica Financial Services  January 2004 - January 2007
Little Caesars  January 1998 - January 2002

Skills
PowerPoint, Banking, Financial Analysis, Management, Microsoft Excel, Business Analysis, Customer Service, Microsoft Office, Process Improvement, Budgets, Outlook, Business Intelligence, Strategic Planning, SharePoint, Microsoft Word, Access, Training, Software Documentation, Troubleshooting, Leadership, Insurance

Education
Henry Ford Community College   2010 — 2012
CIS

University of Detroit Mercy   2000 — 2004
Economics

Experience
Hewlett-Packard  November 2014 - Present
MedVend, LLC   October 2012 - Present
CSC - Computer Sciences Corporation  January 2014 - April 2014
Stefanini   July 2013 - November 2013

Skills
Troubleshooting, Access, Windows XP, Windows 7, Windows Server, Analysis, Networking, Customer Service, Active Directory, Remote Desktop, Call Centers, VPN, SCCM

Education
Oakland Community College
degree, Information Technology; business and marketing

Experience
Stefanini   September 2015 - Present
Green Submarine Sub Shop   March 2013 - Present
PFI Tech  July 2014 - March 2015
Robert Half Technology  March 2014 - July 2014
Kelly Services  November 2013 - December 2013
Herakles Data Center   May 2012 - January 2013
Heald College  October 2011 - July 2012
United States Navy  December 1999 - April 2004

Skills
Laptops, Troubleshooting, Network Administration, Windows, Computer Hardware, Hardware, Active Directory, Microsoft Office, Security, Military, XP, DHCP, Call Center, Server Administration, Software Documentation, Access, VPN, System Administration, Windows Server, Networking, Servers, Network Security, Operating Systems, HTML, Windows 7, Disaster Recovery, Routers, Technical Support, Linux, Wireless Networking, Software Installation, Call Centers, DNS, Help Desk Support, VMware, Switches, Data Center, Firewalls, A+ Certified, VMware Workstation, Cisco Technologies, Printers, Routing, Group Policy, Security+, WAN, Information Technology, Microsoft Exchange, Norton Ghost, Virtualization

Education
Heald College-Roseville   2013 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator, 4.0

Heald College   2012 — 2013
Associate of Arts (A.A.), Information Technology, 3.7

Heald College   2009 — 2011
AAS, Information Technology, 3.8

Experience
Microsoft  July 2012 - Present
Microsoft  March 2009 - July 2012
Microsoft  May 2009 - July 2009
Zilics Health Information Systems   March 2008 - December 2008
Stefanini   January 2007 - March 2008

Skills
C#, Desenvolvimento de..., OOP (Conceitos de..., HTML5, JavaScript

Education
Instituto Tecnológico de Aeronáutica - ITA   2005 — 2009

Experience
McGladrey  December 2014 - Present
Stefanini   October 2012 - November 2014
Lee College  June 2012 - August 2012
Office Depot  March 2012 - August 2012

Skills
Help Desk Support, Computer Repair, System Deployment, Active Directory, Windows 7, Windows Server, Windows XP, Computer Hardware, Technical Support, Operating Systems, Troubleshooting, Microsoft Exchange

Education
Lee College   2011 — 2012
Associate of Arts and Sciences (AAS), Computer Technology/Computer Systems Technology

St. Ambrose University
Bachelor of Arts (BA), Network and System Administration/Administrator

Experience
Ryder System, Inc.   September 2013 - Present
East Detroit Public School District   February 2013 - September 2013
Quicken Loans  May 2012 - January 2013
Stefanini   November 2011 - May 2012

Skills
Windows Server, Active Directory, Windows 7, Microsoft Exchange, XP, Microsoft Outlook, Troubleshooting, Customer Service, Call Center, Software Installation, Call Centers, Help Desk Support, Outlook, Networking, Technical Support, Operating Systems, System Administration, Disaster Recovery, Windows XP, Servers

Education
Gibsonburg High School   2001 — 2005

Terra State Community College
Computer Information Systems

Experience
Odebrecht Construction, Inc.   January 2012 - Present
Stefanini   2006 - 2011
Moto Honda da Amazonia   May 2004 - January 2006
Microservice Tecnologia Digital da Amazônia   2000 - 2004
Universal Leaf Tobacco Company  1998 - 2000

Skills
Network Engineering, IT Management, Juniper, VMware, EMC Storage, Network Security, Data Center, Active Directory, Network Administration, Wireless Networking, Information Technology, Windows Server, WhatsUp, Arcserve, Dell PowerEdge Servers, Local Area Network, iSCSI, DNS

Education
Harvard Business School Executive Education   2014 — 2015
PLD20, Educational Leadership and Administration, General

University of California, Berkeley, Haas School of Business

Faculdade de Informática e Administração Paulista   2000 — 2002
Bachelor of Technology (BTech)

Faculdades Associadas de São Paulo   2003 — 2004
Pós-Graduação Lato Sensu - Redes de Computadores

Experience
Stefanini   July 2008 - Present
Town Sports International  July 2001 - February 2008
Visalign  1997 - 2001

Skills
Management, Global Delivery, Global Operations, Project Management, Service Desk, Outsourcing, Enterprise Software, Vendor Management, IT Service Management, ITIL, Team Leadership, IT Management, Account Management, Customer Service, Change Management, Business Process..., Call Centers, Contract Recruitment, Business Analysis, CRM

Education
Stony Brook University   1993 — 1997

Suffolk County Community College   1990 — 1992
Associate of Arts and Sciences (A.A.S.)

Lawrence Technological University
Lean Six Sigma Green Belt Certified

Experience
Autônomo - Freelancer   July 2014 - Present
DBServer  January 2014 - June 2014
e-Core  June 2013 - December 2013
Stefanini   March 2011 - May 2013
TOTVS  October 2010 - March 2011
Embratec Good Card   July 2009 - October 2010
CMA  March 2008 - June 2009
HOSPIDATA   July 2007 - March 2008
FourSize Informatica   July 2006 - July 2007
Auxiliadora Predial   March 2005 - September 2006

Skills
Quality Center, Quality Assurance, Quality Management, Business Intelligence, Business Analysis, MS Project, PHP, .NET, Test Planning, XML, PL/SQL Developer, MySQL, Oracle SQL, PostgreSQL, SoapUI, Bugzilla, Test Automation, JIRA, Investments, General Business..., UltraEdit, Enterprise Architecture, Trade Finance, TestComplete, JMeter, Sales and Trading, Testing, Software Quality..., Regression Testing, Test Cases, PMBOK, Team Leadership, Eclipse, ITIL, BPMN, Manual Testing, System Testing, Scrum, Agile Methodologies, User Acceptance Testing, Business Process Design, TestLink, Mantis, UML, PL/SQL, HP Quality Center, Microsoft Project, Oracle SQL Developer

Education
Pontifícia Universidade Católica do Rio Grande do Sul   2008 — 2013
Bacharel Administração c/ Ênfase Gestao de TI, Administração e Informática

Alcides Maya Tecnologia   2004 — 2005
Técnico, Informática

Experience
Great Lakes Ace Hardware  March 2015 - Present
Clear Rate Communications, Inc.   May 2013 - March 2015
Internal Revenue Service  September 2012 - April 2013
Stefanini   July 2012 - September 2012

Skills
Help Desk Support, Technical Support, Windows 7, Windows Server, Remote Desktop, Firewalls, Troubleshooting, Servers, Cisco Technologies, Active Directory, Windows XP, Telecommunications, Wireless Networking, Networking, System Administration, Computer Hardware, Microsoft Office

Education
Macomb Community College   2007 — 2013
Associate's Degree, General Studies

Macomb Community College   2007 — 2013
Network and System Administration/Administrator, In Progress

Experience
Michigan Schools and Government Credit Union  September 2012 - Present
Stefanini   September 2011 - August 2013
TEKsystems Contracted to Michigan Schools and Government Credit Union   July 2012 - September 2012
Kroger  September 2009 - September 2011
CBS Boring and Manufacturing   September 2008 - March 2009
CVS Pharmacy  November 2006 - September 2008

Skills
Windows 7, Microsoft SQL Server, SQL, Systems Analysis, Visio, Retail Banking, Process Improvement, SDLC, Disaster Recovery, Banking, Credit, JavaScript, Business Analysis, Databases, Technical Support, Active Directory, Microsoft Exchange, Hardware, Help Desk Support, VPN, SCCM, Networking, SharePoint, Remote Desktop, Troubleshooting, Vendor Management, ITIL, Customer Service, Microsoft Office, Security, System Administration, Windows, Risk Management

Education
Macomb Community College
Associate’s Degree, Information Technology

Experience
Stefanini   July 2014 - Present
TEKsystems  February 2014 - July 2014
Integrated Solutions Management  January 2013 - February 2014
CorTechs  September 2005 - December 2012
CA Technologies, Inc.   1997 - 2005

Skills
CA Service Desk Manager, CA Spectrum, CA ITCM, eHealth, Wily Introscope, ITIL, IT Service Management, Service Desk, Business Process, Professional Services, Solution Architecture, Enterprise Software, Business Analysis, Outsourcing, Requirements Analysis, Service Management, Enterprise Architecture, SaaS, Process Improvement, Governance, Program Management, Security, IT Management, PMO, IT Strategy, Data Center, SDLC, Virtualization, Vendor Management, Pre-sales, CRM, Business Intelligence, Software Project..., Systems Management, Project Portfolio..., Disaster Recovery, Integration, Software Development, Information Technology, Leadership, SharePoint, Business Process..., IT Asset Management, Software Industry, Visio, IT Operations, HP, Service Delivery, SOA, Resource Management

Education
University of Florida - Warrington College of Business Administration   1987 — 1990
Bachelor of Science, Marketing

Santa Fe Community College   1985 — 1987
Associate of Arts, Business Administration

Riverview High School   1981 — 1984

Experience
Stefanini   January 2007 - Present

Education
Walsh College of Accountancy and Business Administration   2007 — 2011
Master of Science (M.S.), International Business

Grand Valley State University
Bachelor, Business Administration

Experience
Stefanini   March 2014 - Present
ConnectivityU Inc.   June 2007 - Present

Skills
Phone, email, and..., Wireless and wired..., Broadops, technical,..., Citywide fiber project..., Management and training..., Ubiquiti and Cisco..., Building wiring..., Managed switch..., Customer service and..., Building Personal..., Basic audio editing, Basic video editing, Cisco Technologies, Windows Server, Active Directory, Network Administration, Servers, Network Security, System Administration, Project Management, VPN, Security

Education
Heartland Community College   2008 — 2008

Parkland College   2006 — 2007

Illinois Central College   2003 — 2004

Experience
Stefanini   January 2012 - Present
Nu BowWow, LLC   January 2010 - January 2012
Computer Aid Incorporated (CAI)   January 2008 - January 2010
Compuware  2006 - 2008

Skills
Business Intelligence, Cloud Computing, Strategic Partnerships, SaaS, Lead Generation, Salesforce.com, Account Management, Enterprise Software, Professional Services, Solution Selling, Analysis, Analytics, B2B, Business Alliances, Business Analysis, Business Development, Consulting, Integration

Education
Jonathan Dayton HS

Jonathan Dayton HS

The College of New Jersey
BA, Communications

Experience
Stefanini   May 2011 - Present
Stefanini   March 2009 - April 2011
TechTeam Global  August 2007 - March 2009
TechTeam Global  August 2006 - August 2007
TechTeam Global  November 2002 - August 2006
TechTeam Global  May 2000 - November 2002
TechTeam Global  May 1997 - May 2000
Arbor Drugs  January 1992 - March 1997

Skills
ITIL, Management, Microsoft SQL Server, Technical Support, Service Desk, IT Operations, Computer Hardware, Business Analysis, Visio, Incident Management, Leadership, Call Center, Business Intelligence, Team Management, Troubleshooting, Vendor Management, Project Management, Windows Server, Windows 7, Change Management, IT Management, SharePoint, BPO, Process Improvement, Program Management, Sla, Disaster Recovery, Team Leadership, XP, Integration, Call Centers, IT Service Management, Active Directory, Customer Service, Service Delivery, Outsourcing, IEX, MS Project, Software Documentation, Business Process..., Requirements Analysis, Workforce Management, Cisco Technologies, Windows, SDLC

Education
Schoolcraft College   2007 — 2013
Associate of Science (A.S.), Computer Information Systems Programming

Schoolcraft College   2012 — 2012
Associate of Science (AS), Computer Information Systems Programming, 3.70

Experience
Capital One  January 2013 - Present
Stefanini   October 2010 - September 2012
EMence   December 2009 - October 2010
Perot Systems  January 1996 - December 2009
C.B.S.I.   January 1995 - January 1996
7UP Corporation   January 1990 - January 1995

Skills
Application Architecture, Web Services, Web Architecture, Solution Architecture, .NET, Java, SharePoint, ASP.NET, SQL, Architectures, Software Development, Enterprise Software, Project Management, Enterprise Architecture, Business Analysis, Architecture

Education
University of Michigan   1991 — 1995
B.A.S, Computer Science

Mott Community College   1987 — 1990
Associate, Electronics

Experience
Stefanini   April 2014 - Present
CACI Technologies, Inc  April 2013 - April 2014
CACI Technologies, Inc  April 2010 - April 2013
CACI  November 2009 - November 2012
Borough of South River   June 2008 - September 2009
33's Tavern   March 2008 - May 2008
Ultras for Charity   March 2008 - May 2008
Towne Sub Shoppe   July 2006 - February 2008

Skills
Process Scheduler, Customer Service, Logistics, Inventory Management, Operations Management, Marketing, Consulting, File Management, Social Skills, Press Releases, Government, Program Management, Military, Security Clearance, Project Planning, DoD, Defense, Management, Training, Analysis, Time Management, Government Contracting, Proposal Writing, Military Operations, Project Management, Integration, Transportation, Microsoft Excel, Visio, Supply Chain Management, Human Resources, Policy

Education
Ramapo College of New Jersey   2007 — 2009
B.S., Business Administration with a concentration in Marketing

Middlesex County College   2005 — 2007
A.S., Business Administration

South River High School   2001 — 2005

Experience
Stefanini   January 2012 - Present
YouDoneIt Corp.   January 2011 - January 2012
SmartSignal  January 2006 - December 2010
SmartSignal  March 2004 - December 2005
SmartSignal  August 2001 - February 2004
Invensys  June 2000 - May 2001
SPSS  January 1997 - May 2000
SPSS  June 1989 - December 1998
SPSS  April 1987 - June 1989
Mathematica Products Group   July 1984 - November 1986

Skills
Software Development, Microsoft SQL Server, C#, ASP.NET, WCF, VB.NET, Project Management, Software Engineering, .NET, Agile Methodologies, Integration, Web Services, Software Design, Software Project..., Enterprise Software, SOA, XML, SharePoint, Architecture

Education
Rutgers, The State University of New Jersey-Newark   1970 — 1974
BA, Physics

Experience
SCOTIABANK  May 2014 - Present
SCOTIABANK  September 2012 - April 2014
TATA CONSULTANCY SERVICES  May 2011 - July 2012
Stefanini   June 2007 - April 2011
KRAM GROUP LTDA   August 2004 - June 2007

Skills
Software Project..., Project Planning, Software Estimation, Software Documentation, Team Leadership, Teamwork, ITIL, SOA, eTOM, Software Development, Software Design, Database Design, Data Analysis, Oracle SQL, Oracle 9i, Microsoft SQL Server, MySQL, PostgreSQL, VBScript, html, XML, CSS, JavaScript, PHP, ASP, Visio, MS Project, Microsoft Office..., HTML, Requirements Analysis, Business Analysis

Education
University of Toronto   2015 — 2016
International Project Management, International Business

Politecnico Grancolombiano University Member of Whitney International University System   2004 — 2007
Bachelor Degree in Computer Science, Computer and Information Sciences

Politécnico Grancolombiano   1999 — 2004
Technical Degree in Computer Systems Administration, Computer and Information Sciences, General

Experience
Jordan Valley Community Health Center  September 2015 - Present
Jordan Valley Community Health Center  January 2015 - Present
Jordan Valley Community Health Center  August 2014 - Present
Springfield Public Schools  November 2012 - August 2014
Stefanini   April 2012 - November 2012
City of Nixa  May 2007 - October 2011
Southwest Missouri Council of Governments   2004 - 2007

Skills
Active Directory, Troubleshooting, Technical Support, Servers, Microsoft Exchange, Networking, Software Installation, Security, Firewalls, ITIL, Help Desk Support, Printers, Laptops, GIS, Windows, Windows 7, Windows Server

Education
Western Govenors University   2010 — 2013
B.S., Information Technology - Network Administration

Northwest Missouri State University   2007 — 2009
Graduate Certificate, Geographical Information Systems

Missouri State University   2000 — 2006
B.S., Urban Planning, Geology, Environmental Science and Policy

Experience
Wyndham Hotel Group/InnoMethods-Cognizant   November 2014 - August 2015
Infinite Computer Solutions  June 2014 - November 2014
Stefanini   October 2012 - March 2014
Capgemini  May 2012 - October 2012
Fort Sam Houston US DoD/TEKsystems   November 2011 - 2012
Military Health System Cyberinfrastructure Services US DoD/FRC   June 2010 - November 2011
Fort Sam Houston Enterprise Service Desk US DoD/Goldbelt Raven   November 2009 - June 2010
CITI Group/Capital Group   January 2008 - November 2009
Accenture  July 2006 - January 2008
Valero Energy Corporation /Select Staffing Services   August 2005 - June 2006

Skills
IT Asset Management, IT Configuration..., ITIL V3, IT Service Management, IT Change Management, IT Customer Relation..., IT Configuration..., Configurations, Configuration Management, ITIL, ITIL Implementation, BMC Remedy, Incident Management, Service Desk, SharePoint, Technical Support, Software Documentation, Service Delivery, Visio, Active Directory, Help Desk Support, Information Technology, Vendor Management, SDLC, System Deployment

Education
St Philip's College   2005 — 2006
AAS, Network Security Administration

The Community College of Baltimore County   2004 — 2005
AAS, Network Technology

Our Lady of the Lake University   1991 — 1992
BBA, Computer Info Systems

Experience
Roush Industries  March 2014 - Present
HCL Technologies  May 2012 - November 2013
Stefanini   November 2010 - April 2013
HCS Staffing   November 2010 - May 2012
Office Depot  August 2005 - October 2010

Skills
MS Office Suite, Computer Hardware, Software Installation, Software Implementation, Sales Management, Customer Service, Hardware Installation, Remote Troubleshooting, Software, Active Directory, Virus Removal, Wireless Networking, Network Security, Microsoft SQL Server, Computer Repair, Microsoft Office, XP, Troubleshooting, Antivirus, BMC Remedy, Hardware, Help Desk Support, Laptops, Operating Systems, Printers, Remote Desktop, Software Documentation, Technical Support, Windows 7, Windows XP

Education
ITT TECHNICAL INSTITUTE   2008 — 2010
Associate of Applied Science, Information Technology Computer Networking Systems, B

ITT Technical Institute-Troy   2008 — 2010
Associate of Science (AS), Computer and Information Sciences and Support Services

Wayne County Community College District   2005 — 2006
Associate's degree, Computer and Information Sciences and Support Services

Experience
Secure-24  February 2014 - Present
Stefanini   August 2012 - February 2014
Detroit Zoological Society  April 2011 - April 2013

Skills
ITSD, ITIL, Customer Service, IT Operations, IT Strategy, Microsoft Office, Microsoft Technologies, Microsoft Office..., SharePoint, CRM, System Administration, Network Administration, WAN, Access, System Deployment, Information Technology, Windows 7, Networking, Enterprise Software, Business Process, Service Delivery

Education
ITT Technical Institute-Troy   2012 — 2014
Associate of Arts and Sciences (A.A.S.), Network and System Administration/Administrator, Sophomore

Experience
Microsoft  May 2010 - Present
Zilics Health Information Systems   August 2008 - December 2008
Stefanini   January 2008 - August 2008

Skills
Software Engineering, HTML 5, ASP.NET MVC, Web Development, jQuery, jQuery UI, C#, JavaScript, Aprendizado de máquina, Software Development, SQL, Scrum, CSS, HTML, Java, Metodologias ágeis, Design de software, Aplicativos web, Web 2.0, REST, Automação de testes, Desenvolvimento..., Microsoft .NET, Algoritmo, Serviços web, ASP.NET, Desenvolvimento de..., Engenharia de software

Education
Instituto Tecnológico de Aeronáutica - ITA   2005 — 2009
Bacharel em Engenharia, Engenharia de Computação

Experience
The Royak Group  April 2014 - July 2014
Stefanini   September 2013 - November 2013
Brooksource  May 2013 - June 2013
Sykes  September 2011 - April 2013
Sykes  September 2011 - December 2011
Alere/Thompson Technologies   August 2010 - August 2011
Thompson Technologies  August 2010 - July 2011
Collabera  January 2009 - August 2010
Collabera/IBM   January 2009 - August 2010
Black Box  August 2008 - January 2009

Skills
Telecommunications, Telecommunications..., Telecommunications..., VoIP, IP, Vendor Management, SIP, Call Centers, Wireless, Avaya, Troubleshooting, Disaster Recovery, VPN, IVR, WAN

Education
Mckendree   1988 — 1990
BA, Business Adminsitration

McKendree College   1987 — 1990
Bachelors Degree, Business Administration; Accounting

Experience
CMC-Americas, Tata Consulting  September 2014 - Present
Stefanini   March 2013 - August 2014
Bright House Networks  April 2011 - March 2013
Bright House Networks  April 2011 - March 2013
PwC  May 2006 - December 2010
PwC  January 2001 - April 2006
Western Atlas Logging Services  October 1999 - September 2000

Skills
Global Delivery, Project Management, Vendor Management, Program Management, SDLC, MS Project, Troubleshooting, Management, Testing, Change Management, Team Leadership, Networking, Training, Analysis, Risk Management, Wireless, Integration, SAP, System Deployment, PMP

Education
PMI
PMP, valid to July 2015

St. Petersburg College
Lean Six Sigma Green Belt Certificate, Project Management

US ARMY Intelligence School
Diploma - Graduate, Electronic Repairer

University of Florida
Associate of Arts, Liberal Arts and Sciences

University of South Florida
BSME, Mechanical Engineering

Experience
Stefanini   June 2015 - Present
HP Enterprise Services  May 2013 - June 2015
Hewlett-Packard  October 2010 - May 2013
Hewlett-Packard  November 2009 - October 2010
Hewlett-Packard  May 2008 - October 2009
Hewlett-Packard  November 2007 - May 2008
SYNOVA, INC  September 2004 - October 2007
Cranbrook Educational Community  March 2001 - September 2004
Cranbrook Educational Community  July 1999 - March 2001
Cranbrook Educational Community  November 1998 - July 1999

Skills
IT Asset Management, Process Improvement, Software Asset..., Vendor Management, Business Process..., Program Management, Leadership, Management, Troubleshooting, Access, Strategy, Analysis, Team Building, Project Planning, Enterprise Software, SDLC, Start-ups, IT Service Management

Education
Siena Heights University   2002 — 2005
Bachelors, Business Administration - Management

Henry Ford Community College   1980 — 1984
Associates, Commerce

Experience
Stefanini   August 2015 - Present
Annelsey Writers Forum   January 2015 - Present
Twenty-one Pearls   October 2014 - Present
Indiana Wesleyan University  January 2012 - Present
The Greentown Grapevine Newspaper   May 2014 - August 2014
The Sojourn  August 2012 - April 2014
Gap Inc./Old Navy   June 2013 - August 2013
Shearer Printing & Office Supplies   June 2012 - August 2012

Skills
Newspaper Design, Writing, Creative Writing, News Writing, Secretarial Skills, InDesign, Microsoft Word, Google Docs, Editing, Newspapers, Photoshop, Blogging, AP Style, Photography, Proofreading, Journalism, WordPress, Microsoft Office, Feature Articles, Layout

Education
Indiana Wesleyan University   2011 — 2015
Bachelor of Science (B.S.), Communication/Convergent Journalism

Experience
Belltech   October 2011 - June 2015
Stefanini   September 2010 - July 2011
IBM  May 2008 - September 2010

Skills
Electronic Payments, Mobile Applications, Analysis, Project Management, Technology Integration, Payment Card Processing, Analytics, Mobile Devices, Web Development, Web Services, .NET, Java, Python, Data Analysis, Requirements Analysis, ASP.NET, Java Enterprise Edition, JavaScript, Cross-functional Team..., Leadership

Education
UCLA Anderson School of Management   2015 — 2017
Master of Business Administration (M.B.A.)

Pontificia Universidad Católica del Perú   2003 — 2008
Bachelor’s Degree, Computer Science

Experience
P3 Group  December 2013 - Present
General Motors  November 2012 - December 2013
Stefanini   August 2012 - October 2012
BlackBerry  May 2010 - September 2011
Star voice Ltd   July 2006 - February 2008

Skills
TCP/IP, C, C++, Wireless Networking, Java, Quality Assurance, Linux, VHDL, Unix, Circuit Analysis, IP Networking, RF Engineering, Project Planning, Optical Fiber, Technical Support, Automotive Infotainment, Telematics

Education
Ryerson University
B.Eng, Computer Engineering

YDelay Group & Ryerson University
Lean Six Sigma Green Belt

SRM Polytechnic college, India   2003 — 2006
Diploma in Computer Technology

Experience
Stefanini   August 2013 - Present
Kelly Services  August 2011 - June 2013
Kelly Services  August 2010 - March 2011
HOV Global Services Ltd T/A EMR   May 2009 - June 2010

Skills
Active Directory, Windows 7, Microsoft Exchange, Windows XP, Operating Systems, Technical Support, Troubleshooting, Help Desk Support, Computer Hardware

Education
Parkland College   2009 — 2010
Computer Hardware Technology/Technician, B+

Saginaw Valley State University   2006 — 2009
Computer and Information Systems Security/Information Assurance, B

Experience
Oracle  December 2007 - Present
Doubletree Paradise Valley Resort  April 2006 - October 2007
Stefanini   April 2005 - April 2006
Doubletree Paradise Valley Resort  October 2003 - March 2005

Skills
Opera, Technical Support, Mentoring, Documentation, Basic SQL, Financial Planning, Healthy Eating, Hotel Management, Training, Customer Satisfaction, Property Management..., Management, Project Management, Leadership, Problem Solving, Consulting, Hospitality, Software Implementation, Customer Service, Hospitality Management, Hospitality Industry

Education
Northern Arizona University
Sports Medicine, Economics

Shadow Mountain High School

Experience
Stefanini   June 2013 - Present
Hill Computer Services   October 2009 - Present
Hill Printing   January 1997 - June 2015
Advanced Technology Services  June 2011 - June 2012
PC Consultants  December 2008 - July 2009
Interlink L.C.   October 2005 - November 2008

Skills
Networking, Storage, Malware Analysis, Virus Removal, Network Administration, Troubleshooting, Active Directory, TCP/IP, Operating Systems, Hardware, Servers, Computer Hardware, Windows Server, Network Security, Software Installation, Computer Repair, Windows, Help Desk Support, Technical Support, Information Technology, Blackberry, VMware, System Administration, Software

Education
Indian Hills Community College   2001 — 2002
Telecommunications and Electronics

Keokuk Senior High School   1994 — 1997
Diploma, Electronics

Experience
Stefanini   May 2007 - Present
BancTec BV.  April 2004 - May 2007

Skills
Computer Hardware, Project Management, Computer Repair, Printers, Windows Server, Troubleshooting, Team Leadership, Active Directory, System Administration, IT Service Management, VMware, Process Improvement

Education
Kaplan University-Davenport Campus   2001 — 2003
Associate's degree, Computer Technology/Computer Systems Technology

Experience
K23 Yacht Charters   August 2012 - Present
Tarpon Pointe Grill   August 2011 - Present
Tarpon Pointe Grill   August 2011 - Present
Stefanini   2007 - Present
Millennium Driving Academy   January 2006 - Present
Monroe Aviation   January 2000 - August 2009
Ameritech  1999 - 2002
Verizon  August 1989 - August 1999

Skills
Customer Service, Restaurants, Food, Restaurant Management, Weddings, Sales Management, Marketing, Marketing Event Planning, Charity Marketing, Fundraising, Product Development, Strategic Partnerships, QuickBooks, New Business Development, Aviation, Yacht Charters, General Aviation, Culinary Skills, Catering, Hospitality Industry, Food & Beverage, Hospitality Management, Team Building, Leadership, Management, Strategy, Marketing Strategy, Social Networking, Strategic Planning, Public Relations, Sales, Training, Event Management, Social Media Marketing, Event Planning

Education
Purdue University   1985 — 1989
Bachelor of Arts (BA), Communication, General

Purdue University   1985 — 1989
Bachelor's degree, Business/Corporate Communications

Experience
Stefanini   February 2015 - Present
Lear Corporation  May 2012 - February 2015
RadioShack  August 2011 - May 2012

Skills
Team Leadership, Customer Service, Customer Satisfaction, Troubleshooting, Networking, Windows Server, Windows 7, Computer Hardware, Computer Networking, Software Installation, Microsoft Office, Microsoft Word, Access, Windows XP, Computer Maintenance, VPN, RSA SecurID, Wireless Networking, Computer Repair, PowerPoint, Red Hat Linux, Linux, Oracle Database, Computer Network..., Technical Support, RSA Tokens

Education
ITT Technical Institute-Troy   2014 — 2016
Networking Systems Administrator, Computer and Information Sciences and Support Services, 4.00

Airport Senior High School   2003 — 2007
High School Diploma

Experience
Sayers  October 2012 - Present
Stefanini   March 2010 - October 2012
Ranger Trucking Services   March 2002 - August 2008

Skills
Linux, IT Management, ITIL, MySQL, Microsoft SQL Server, Business Intelligence, Systems Analysis, Databases, Windows Server, Troubleshooting, Puppet, Puppet Enterprise, SALT, Red Hat Enterprise Linux, Red Hat Enterprise..., Casper Suite, Ubuntu, OS X, Bash, Perl, Zsh, Github, Rally, Agile Methodologies, Kanban

Education
University of Northern Iowa   2008 — 2012
Bachelor of Arts Degree, Management Information Systems

Iowa Central Community College   2005 — 2008
Associate of Arts Degree, General Studies

Iowa Central Community College   2002 — 2004
Associate of Science Degree, Computer Networking Technology

Experience
Stefanini   June 2010 - Present
Freelancer for Tech Mahindra   July 2008 - December 2009
Proximus/Belgacom   July 2008 - July 2009
Accenture Germany   October 2007 - June 2008
Telefonica/O2 Germany   April 2004 - September 2007
BMW Group  June 2002 - March 2004
Telefonica/O2 Germany   January 2000 - June 2002
US Interactive  July 1999 - June 2002
Ramco Systems  July 1996 - April 1999

Skills
Solution Architecture, Requirements Analysis, Business Analysis, Business Intelligence, Software Project..., Integration, CRM, Testing, Telecommunications, XML, Quality Assurance, SharePoint, ERP, PL/SQL, SDLC, Business Process, Agile Methodologies, Oracle, Project Management, SOA, Requirements Gathering, ITIL, Data Migration

Education
Indian Institute of Technology, Madras   1994 — 1996
Master of Science, Physics

Maharaja's College, Ernakulam   1986 — 1991

Jawaharlal Nehru Vishvavidyalaya

Mahatma Gandhi University

Experience
Stefanini   May 2013 - Present
Stefanini   March 2012 - June 2013
Stefanini   June 2011 - February 2012

Skills
SAP, Team Leadership, Troubleshooting, Process Improvement, Management, Microsoft Office, Customer Service, ITIL v3 Foundations..., CA Service Desk, Cisco VoIP, Cisco Call Manager, Computer Repair, Hardware Deployments, System Deployment, Service Desk, Active Directory, Help Desk Support, Servers, Windows 7, Enterprise Software, Technical Support, ITIL, Incident Management, SLA, Windows Server, Windows XP

Education
Kaplan University-Davenport Campus   2008 — 2010
Associate of Science (A.S.), Information Technology

Lincoln Christian University   2006 — 2008

Experience
Target  July 2015 - Present
Stefanini   September 2014 - July 2015
Stefanini   December 2013 - September 2014
Human Capital Services   October 2013 - December 2013
Human Capital Services   April 2013 - October 2013
Kforce  August 2012 - April 2013
Kelly Services  July 2010 - December 2010
Healthcare Services Group, Inc.   April 2010 - July 2010
Duckwall Alco  August 2008 - January 2009
NEI Construction, Inc.   October 2006 - July 2007

Skills
Leadership, Management, Help Desk Support, Customer Service, Team Leadership, Personnel Management, Web Design, C++, Military, Training, Team Building, Payroll, Army, Troubleshooting, Software Installation, Information Technology, Windows, Windows 7, Military Experience, Technical Support

Education
University of Phoenix   2011 — 2015
Bachelor, Information Technology

Northeast Iowa Community College-Calmar   2007 — 2009
Associate of Arts, Business Administration

Experience
Stefanini   June 2013 - Present
XenoCon   January 2012 - Present
Dell Services Federal Govt   June 2012 - January 2013
Stefanini   February 2009 - June 2012
GEICO  March 2006 - October 2007

Skills
Help Desk Support, Information Technology, Network Administration, Network Security, Security Clearance, Windows 7, Troubleshooting, Computer Hardware, Windows Server, Active Directory, Laptops, Windows, Windows XP, Software Installation

Education
Kaplan University-Davenport Campus   2010 — 2012
Associate of Arts and Sciences (A.A.S.), Information Technology

Experience
VisionPRO  July 2014 - Present
A-Line Staffing Solutions  December 2013 - July 2014
A-Line Staffing Solutions  October 2013 - December 2013
Stefanini   January 2013 - October 2013
Plymouth Technology  May 2012 - August 2012

Skills
Employee Training, Public Speaking, Time Management, Teamwork, Outlook, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Team Leadership, Management, Research, Writing, Recruiting, Advertising, Human Resources, Interviews, Technical Recruiting, New Hires

Education
Wayne State University   2010 — 2013
Bachelor of Science, Business Management, 3.32

Macomb Community College   2007 — 2010
Associate, General Studies

Experience
Stefanini   2008 - Present
CXI  February 2006 - April 2010
CXI  April 2004 - January 2006
Talent Telecom Solutions   January 2000 - March 2004

Skills
Sourcing, Vendor Management, Recruiting, Consulting, Staff Augmentation, SAP, ERP, Screening, Outsourcing, Talent Acquisition, Interviews, Training, Management, Applicant Tracking..., Staffing Services, Leadership, Executive Search, Talent Management, Resource Management, Offshore Outsourcing, Remote Staff Management, Client Service Delivery, Technology recruiting

Education
North Maharashtra University   1993 — 1995
Masters in Business Administration (M.B.A)

M.S.University Baroda   1990 — 1993
Bachelor in Commerce, Accounting and Finance

AIRS
Certified Internet Recruiter (CIR), Certified Social Sourcing Recruiter (CSSR)

Experience
Stefanini   June 2015 - August 2015
Grupo Evidência   February 2011 - January 2012
Banco PAN   June 2010 - February 2011

Education
Kettering University   2014 — 2015
Industrial Engineering

ETEP - Faculdade de Tecnologia de São José dos Campos   2010 — 2016
Industrial Engineering

Experience
Chase Paymentech  January 2015 - August 2015
Stefanini   May 2014 - August 2014
Worldcom Exchange Inc.  June 2013 - February 2014
Konica Minolta Business Solutions U.S.A., Inc.   April 2013 - June 2013
K-Force Technology   January 2013 - April 2013
K-Force Technology   January 2013 - April 2013

Skills
Network Administration, Network Design, Wireless Networking, Network Security, Networking, Network Architecture, Computer Network..., Internetworking, IP, WAN, LAN-WAN, Cisco, Catalyst Switches, Cisco VoIP, iOS, IPS, Troubleshooting, Network Topology, Storage Area Networks, Network Traffic Analysis, Network Monitoring Tools, CCNA, Network Engineering, CompTIA Network+..., Cisco Certified, Cisco Routers, Cisco Wireless, Cisco Security, Cisco IOS, Cisco Nexus, Cisco UCS, CCNP Certified, VLAN, Layer 3, HP Server Hardware, HP Proliant, HP Blade, Racking & Stacking, Cable Networks, Fiber Optic Networks, Data Center, Data Centre Architecture, Enterprise Network..., Cisco VPN, NX-OS, LogMeIn, Cisco UCS Manager, SonicWall, Cisco ASA 5500 Series, Network Support Engineer

Education
Manchester Community College   2014 — 2016
Associate's degree, Cyber Security Investigation

Plymouth State University   2011 — 2012
Continuing Education, Science/Math

University of New England   2009 — 2011
Some College, Majoring in Biochemistry (admitted to pre-pharmaceutical tract program of study), Sophomore

Plymouth Regional High School   2004 — 2008
High School Diploma, Mathematics/Biological Sciences/Chemistry

Experience
Humana  June 2015 - Present
Elite Continuing Education   June 2013 - February 2015
City Of Daytona Beach Shores   November 2012 - February 2013
Stefanini   February 2012 - November 2012
Thiel College  March 2007 - November 2011
Thiel College  February 2007 - November 2011
Pro Computer   January 2001 - 2006

Skills
Microsoft Office, Access, Project Management, Leadership, Shooting Sports, Troubleshooting, System Administration, Social Media, Analysis, Team Leadership, Software Documentation, Range Safety Officer, Service Desk Management, Help Desk Support, Active Directory, Camtasia, Professional Audio

Education
AMT, Youngstown, OH   2000 — 2001
MCSE

gulf coast community college   1991 — 1992
Florida Department Of Law Enforcement

Ocean County College   1980 — 1981

Experience
John Deere  March 2014 - Present
Stefanini   May 2011 - Present
Stefanini   November 2008 - May 2011
Stefanini   July 2008 - November 2008

Education
Kaplan University-Cedar Falls Campus   2006 — 2008
Bachelor of Applied Science, Management of Information Systems

Kaplan University-Cedar Falls Campus   2004 — 2006
Associates of Applied Science, Computer Programming

Experience
IBM  July 2013 - Present
CDI Corporation  November 2012 - July 2013
Stefanini   July 2011 - October 2012
InSource, Inc.   September 2010 - June 2011
SunGard Availability Services  January 2001 - September 2010
SunGard Planning Solutions  June 1998 - December 2000
SunGard Recovery Services  August 1996 - May 1998
SunGard Recovery Services  March 1993 - July 1996
SunGard  July 1989 - February 1993

Skills
Windows Server, IBM AS/400, Stratus, Operating Systems, Project Management, Disaster Recovery, Servers, System Administration

Education
Shippensburg University of Pennsylvania   1985 — 1989
BS, Computer Science, Systems Programming

Experience
Stefanini   January 2014 - Present
Apple Retail  May 2010 - January 2014
Prudential Securities  1996 - 2002

Skills
Mac OS X, iPhone, Mac, iWork, OS X, Software Development, iLife, iOS, Computer Hardware, System Deployment, Networking, iPad, iTunes, Apple Certified, Apple Remote Desktop, iPhone Support, Mac OS X Server, Technical Support

Education
New York Institute of Technology   1991 — 1995

Experience
Stefanini   September 2015 - Present
bluSpider, LLC   February 2014 - Present
Dell  August 2010 - February 2014
Dell, Inc.   March 2003 - August 2010
Dell, Inc  December 1999 - February 2003

Skills
Leadership, Management, Professional Services, Enterprise Software, Virtualization, Pre-sales, Infrastructure, Enterprise Architecture, System Deployment, Microsoft Exchange, Vendor Management, Servers, SaaS, Solution Selling, Security, Sales, Solution Architecture, Team Management, Managed Services, SharePoint, VMware ESX, Active Directory, IT Strategy, Cloud Computing, Microsoft Technologies, Hyper-V, IT Management, Integration, PMP, Windows Server, SDLC, Project Management, Business Analysis, Business Process..., Storage, Product Management, Mobility Management, Storage Area Networks, Software Project..., Program Management, Network Security, High Availability, VDI, Business Intelligence, SAN, Enterprise Mobility, Service Delivery, Requirements Analysis, Software Development, Strategy

Education
Norfolk State University   1969 — 1973
BA

The George Washington University - School of Business

Experience
Bloomberg LP  August 2014 - Present
TEKsystems  April 2013 - July 2014
Stefanini   May 2009 - April 2013
Qimonda  May 2006 - April 2009
Infineon Technologies  March 2004 - April 2006
Infineon Technologies  August 2000 - February 2004

Skills
Software Documentation, HTML, Software Development, C#, C++, Linux, Perl, Unix, ASP.NET, Agile Methodologies, JavaScript, SQL, jQuery, XPath, Python, ASP.NET MVC

Education
Technische Universität Dresden   1993 — 2000
Diplom, Computer Science (specialized in Operating Systems and Networks)

Experience
Stefanini   March 2003 - Present
Virginia Department of Transportation  November 1997 - June 2013
Cape Performing Arts Board, Cape Town, South Africa   April 1985 - July 1997
CAPAB/Cape Town Philharmonic Orchestra   1985 - 1997
College of Music, University of Cape Town   January 1986 - November 1995

Skills
HTML, XP, Orchestral Music, Musical Theatre, Opera, Percussion, Stage, SharePoint, Microsoft SQL Server, Visio, Outlook, Software Documentation, Access, Operating Systems, Databases, OS X, Windows, Security, Software Development, Network Security, Team Leadership, Business Analysis, PMP, Scrum, PMO, MS Project, Enterprise Architecture, SDLC, Software Project..., System Administration, Troubleshooting, Windows XP, Performing, Project Planning, Information Technology, Project Management

Education
University of Cape Town   1995 — 1996
MBA, IT Strategy

Royal Academy of Music, U. of London   1976 — 1980
LRAM, Musical Performance

Experience
Stefanini TechTeam  October 2010 - Present
Stefanini   2010 - 2013
Federal-Mogul Corporation  October 2007 - March 2009

Skills
Vendor Management, IT Service Management, Program Management, ITIL, Business Process..., IT Outsourcing, Process Improvement, IT Strategy, Service Management, Outsourcing, Service Delivery, IT Operations, IT Asset Management, Service Desk, IT Management

Education
Michigan State University
BA, Telecommunications/Psychology

Experience
Stefanini   April 2013 - Present
ExxonMobil  April 2013 - Present
BP  November 2011 - March 2013
CGI  September 2009 - March 2013
Weatherford  June 2011 - October 2011
Shell Oil Company  September 2009 - April 2011
York Technical Solutions   December 2008 - September 2009
Prologic Corporation  May 2008 - December 2008
York Technical Solutions   August 2007 - April 2008
Army National Guard  February 2002 - February 2008

Skills
Program Management, Integration, PMO, Business Process..., Requirements Analysis, MS Project, Visio, Project Management, PMP, Business Intelligence, Project Delivery, Knowledge Management, Business Process, Project Planning, ITIL, Requirements Gathering, IT Service Management, IT Management, Leadership, Software Documentation, Business Requirements

Education
Southeastern Louisiana University   2002 — 2007
BA, Business Management (CIS)

Experience
Concentrics Research  December 2014 - Present
Stefanini   September 2014 - December 2014
Clinton Central School Corporation  September 2009 - May 2014
Dana Corporation  March 2000 - January 2009
TM Computer   1997 - 2000

Skills
Active Directory, Servers, Cisco Technologies, Networking, DHCP, Windows XP, XP, Disaster Recovery, Lotus Notes, Troubleshooting, Windows 7, Help Desk Support, Dell PowerEdge Servers, Workstations, Lotus Domino, A+ Certified, System Administration, Cisco Wireless, Cisco UCS, Lightspeed, iPad, Meraki MDM, Exacq Video Security..., Google Apps for..., Unitrends Backup, Mobile Device Management, Windows Server, Wireless, Jack of All Trades

Education
Purdue University   1989 — 1993
Mechanical Engineering Technology

Experience
Stefanini   January 2014 - Present
Acuity Brands  August 2013 - December 2013
Purdue University  May 2013 - August 2013
Indiana University  December 2003 - October 2012
Heartland Church  January 2005 - November 2006
Conexco   June 2001 - April 2002
One-View  1999 - 2001

Skills
Active Directory, Troubleshooting, Windows Server, Computer Hardware, Windows 7, Windows, System Administration, Network Administration, SharePoint, Microsoft Exchange, Computer Repair, Network Security, Networking, Mac OS X, Help Desk Support, VMware, Servers, Disaster Recovery, DNS, Virtualization, Microsoft Excel, Microsoft Word, PowerPoint, Adobe Creative Suite, Adobe Acrobat, Microsoft Office, Microsoft SQL Server, Remote Desktop, SCCM, Network Architecture, Wireless Networking, DHCP, HTML, Dreamweaver, Group Policy, Security, XP, Software Installation, Hardware, Operating Systems

Education
Indiana University-Purdue University at Indianapolis   2001 — 2007
Computer Technology

Purdue University   1993 — 1996
Associate of Science (AS), Computer Technology

Experience
Stefanini   January 2015 - Present
BMAC, Ltd   March 2014 - January 2015
MHG Hotels LLC   November 2013 - March 2014
Janus Hotels & Resorts   April 2013 - November 2013
Riverfront Hotel Grand Rapids   December 2012 - March 2013
Holiday Inn & Suites Express- Trans Inns Management Company   April 2011 - July 2012
Baymont Inn & Suites/Country Kitchen Restaurant   January 2005 - January 2010
Fairfield Inn & Suites by Marriott- Tharaldson Hospitality Management   January 1997 - January 2005
Harley Hotel  January 1996 - January 1997
Holiday Inn Hotel  January 1994 - January 1996

Skills
Sales Management, Revenue Analysis, Hospitality Industry, Hospitality Management, Hotel Management, Yield Management, Customer Service, Employee Relations, Food & Beverage, Hotels, Rooms Division, Hospitality, Team Building, Income Statement, Leadership, Sales, Budgets, Customer Satisfaction, Lodging, Resorts, Front Office, Pre-opening, Catering, Micros, Opening Hotels, OnQ, Pre-opening experience, Hotel Booking, Housekeeping, Guest Service Management, Fine Dining, Opera, P&L, MICROS

Education
University of Nevada-Las Vegas   1985 — 1989
BS, Hospitality

Michigan State University   1980 — 1984

Experience
Stefanini   November 2013 - Present
Stefanini   February 2012 - November 2013
Stefanini   December 2011 - February 2012
Stefanini TechTeam - American Community Mutual Insurance Company   1999 - December 2011
Stefanini Tech Team   May 2010 - March 2011
Stefanini TechTeam - ArvinMeritor   March 1999 - December 1999
Stefanini TechTeam - Ford Motor Company   July 1998 - March 1999
Stefanini TechTeam - ArvinMeritor   January 1998 - July 1998
Stefanini TechTeam - Federal-Mogul   July 1997 - January 1998
Stefanini TechTeam - Hewlett-Packard   March 1996 - July 1997

Skills
ITIL, Firewalls, Deployment, VMware, Troubleshooting, Active Directory, Network Administration, Windows, Documentation, Hardware, VPN, Servers, Windows Server, Windows Server 2003, Security, Windows Server 2008, System Administration, Software Installation, Switches, Network Security, Visio, DNS, DHCP, Routers, WAN, TCP/IP, SCCM, Storage Area Networks, Microsoft Technologies, Technical Support, VMware Infrastructure, Help Desk Support, System Deployment, Software Documentation, Microsoft Exchange

Education
Glendale Community College

Schoolcraft College

University of Michigan-Dearborn

Experience
Logicalis  October 2014 - Present
Mayflower Lanes   February 2001 - Present
TradeFirst.com  April 2014 - October 2014
Stefanini   December 2013 - October 2014
The Green Connection   June 2008 - April 2012
Mi Computers   September 2008 - June 2009
Lighthouse.net   September 2007 - May 2008
BushPlane Heritage Museum   January 2007 - May 2007

Skills
Databases, Leadership, Computer Hardware..., Software Troubleshooting, Windows 7, Windows XP, Windows Server, Networking, CompTIA A+

Education
Lake Superior State University   2003 — 2008
Bachelor in Computer Networking, Computer Networking

Lake Superior State University   2003 — 2008
Associates, Internet/Network Specialist

Experience
Stefanini   August 2015 - Present
Stefanini   November 2013 - Present
Stefanini   November 2013 - Present
Stefanini   May 2012 - Present
Children's Eye Care, P.C. CHM   December 2010 - March 2011

Skills
Deskside, Technical Support, Network Administration, ITIL, Active Directory, DHCP, DNS, Windows 8.1, Windows 7, VPN, Microsoft Office, Outlook, Servers, Troubleshooting, RSA SecurID, Computer Hardware, Remote Troubleshooting, Operating Systems, Networking, Remote Access, Windows Server, Linux, Raspberry Pi

Education
Madonna University   2004 — 2011
Bachelor of Science (B.S.), Management Information Systems, General

Experience
Carhartt  November 2013 - Present
Trompeter Enterprises   March 2013 - April 2013
Hewlett-Packard  August 2012 - March 2013
Stefanini   November 2010 - February 2012

Skills
Active Directory, ITIL, Windows Server, Windows 7, SharePoint, Microsoft Certified..., SQL, Visio, Citrix, XP, Microsoft Exchange, Help Desk Support, Microsoft SQL Server, Windows, Lotus Notes, IT Service Management, VMware, Information Security, Blackberry, VPN, Information Technology, Service Desk, DNS, DHCP, Technical Support, System Deployment, Blackberry Enterprise..., Operating Systems, Software Installation, Computer Hardware, Databases, Wireless Networking, WAN, Computer Security, Routers, Switches, Software Documentation, HP, Laptops, Firewalls, Security, Incident Management, Troubleshooting, Microsoft Technologies, Virtualization, IT Operations, TCP/IP

Education
ITT Technical Institute-Troy   2006 — 2008
Associate's degree, Computer Information Systems

Experience
Northrop Grumman Corporation  May 2014 - Present
Stefanini   November 2012 - May 2014
Media General  August 2012 - October 2012
Media General  January 2008 - July 2012
Media General  January 2007 - December 2007
Cavalier Telephone  May 2005 - January 2007

Skills
System Monitoring, Load Testing, Monitoring Performance, Django, Apache, Nintex, Sharepoint, Linux System..., Technical Research, Project Coordination, Nginx, LAMP, Agile Methodologies, Web Applications, Content Management, JSON, Scrum, PostgreSQL, Omniture, SharePoint, Windows Server, Linux, Windows

Education
Liberty University   2001 — 2004
Bachelor of Science (BS), Computer Management and Information Systems

Experience
Stefanini   February 2011 - Present
XFINITY  March 1996 - June 2009

Skills
Outsourcing, Service Management, IT Management, IT Service Management, Incident Management, Cross-functional Team..., Process Improvement

Education
Pontiac Northern High School   1978 — 1982
High School Diploma, General Studies

Oakland Community College
Attending Currently, Criminal Justice and Corrections

Experience
Crawford Technologies  September 2011 - October 2013
Stefanini   2010 - 2011
New York Prosecutors Training Institute  May 2000 - September 2010

Education
State University of New York College of Agriculture and Technology at Cobleskill   1987 — 1989
Associate of Arts and Sciences (AAS), Computer Information Systems

Duanesburg Central High School   1983 — 1987

Experience
Raymond James Financial Inc.  January 2015 - Present
Technology Resource Group  March 2014 - September 2014
Stefanini   July 2013 - March 2014

Skills
Help Desk Support, Active Directory, Windows XP, Microsoft Exchange, Windows 7, Windows Server, Technical Support, Servers, Troubleshooting, VMware, VPN, DNS, Citrix, Computer Hardware

Education
Kaplan University-Davenport Campus   2009 — 2012
Bachelor of Science (B.S.), Network and System Administration/Administrator

Experience
AudaExplore  March 2014 - Present
Stefanini   June 2010 - March 2014

Education
ITT Technical Institute-Canton   2008 — 2012
Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications