TechTeam Global
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TechTeam Global Employees
Gallagher-Kaiser Corporation 2010 - Present
Griffin Technology Services November 2008 - September 2012
TechTeam Global January 2003 - November 2008
HP April 2000 - December 2002
National TechTeam April 1998 - April 2000
Ford Motor Company August 1991 - April 1998
Skills
Data Center, Virtualization, Disaster Recovery, Security Awareness, Security Assessments, Endpoint Security, Storage Management, Policy, Enterprise Architecture, ITIL, Managed Services, Risk, Security, SaaS, Identity Management, Cloud Computing, Penetration Testing, Network Security, Compliance, Vulnerability Management, Data Loss Prevention, Vulnerability Assessment, DLP, Leadership, Pre-sales, Information Technology, Servers, Outsourcing, Cisco Technologies, Windows Server
Education
Siena Heights University
BS: Management
General Dynamics IT April 2010 - Present
General Dynamics Information Technology September 2008 - June 2010
General Dynamics Information Technology April 2007 - September 2008
TechTeam Global September 1995 - April 2007
Skills
Information Assurance, DIACAP, Enterprise Architecture, Systems Engineering, Active Directory, Program Management, System Architecture, Risk Management, Enterprise Software, Business Development, FISMA, Wireless Networking, Project Management, Blackberry Enterprise..., Cisco Wireless, Weblogic, Open Systems..., Computer Network Defense, Threat Analysis, Threat Management, Oracle OpenSSO, Oracle Application..., iPlanet Web Server, Sun Directory Server, Capture Management, Penetration Testing, Web Application Testing, SCADA Testing and..., PKI, Data Center, DoD, Government Contracting, Information Security, Integration, Requirements Analysis, Networking, Security, CISSP, Vulnerability Assessment, Computer Security
Education
The George Washington University 2007 — 2009
MS, Systems Engineering
Trinity College-Hartford 1991 — 1995
BA, Political Science
EmagineIT September 2014 - Present
JunkSec April 2014 - Present
U.S. Army (DISA) April 2012 - September 2014
U.S. Army October 2009 - March 2012
US Army October 2006 - October 2009
TechTeam Global November 2005 - August 2006
Skills
Network Security, Computer Security, Information Assurance, Security+, CISSP, Computer Hardware, Troubleshooting, Information Security, COMSEC, Network Administration, Active Directory, Help Desk Support, Network Design, Windows Server, CEH, Vulnerability Assessment, A+ Certified, CompTIA, Windows Operating..., Microsoft Office, Active TS/SCI Clearance, Network Defense, Information Security..., Cross-functional Team..., Network Engineering, Enterprise Account..., Print Management, System Administration, Security Policy, Windows, Active DoD Secret..., IT Security Policies, IT Security Assessments, Vulnerability, Network, Penetration Testing, Computer Forensics, Security Clearance, Satellite Communications, VPN, Firewalls, Top Secret, Vulnerability Management, Server Administration, Windows 7, BMC Remedy, System Deployment, Windows XP, Software Installation, CI Polygraph
Education
University of Maryland University College 2013 — 2016
Master of Business Administration (MBA)
University of Maryland University College 2013 — 2015
Master of Science (M.S.), Cybersecurity Policy
University of Maryland University College 2008 — 2013
Bachelor of Science (B.S.), Cybersecurity
University of Maryland University College 2008 — 2012
Associate of Arts, Computer Studies
Widefield High School 2001 — 2003
Highschool Diploma
AirWatch by VMware October 2014 - Present
MobileIron June 2013 - September 2014
zenprise June 2012 - May 2013
NetIQ January 2005 - June 2012
NetIQ February 2002 - July 2005
Mission Critical Software May 1999 - July 2001
TechTeam Global July 1996 - May 1999
Reed Consulting June 1995 - July 1996
USA Computer Training Centers June 1992 - June 1995
Skills
Identity Management, Log Management, Pre-sales, Channel, Access Management, Direct Sales, Sales Process, Sales Management, Virtualization, Network Security, Security, Business Intelligence, Business Process, Cloud Computing, Risk Management, Risk Assessment, Security Management, Security Audits, Performance Monitoring, Systems Management, Sales Operations, Identity, Provisioning, System Migration, Vulnerability Assessment, VoIP, MPLS, Managed Services, Unified Communications, Automation, Process Automation, Availability Management, Change Management, Change Control, Mobile Devices, Mobile Device Management, Mobile Technology, Windows Mobile, Android, iPhone Application..., iPhone, Consultative Sales..., Selling, Management, Enterprise Software, Start-ups
Education
University of Central Lancashire 1988 — 1992
BS, Busines Information Technology
ITIL Certification 2005 — 2005
Pink Elephant ITIL Manager Certified., ITIL
MCSE Certification 1999 — 1999
NetWork + Certification 1998 — 1998
CNA Novell Certification 1996 — 1997
Akamai Technologies February 2014 - Present
Prolexic Technologies (Acquired by Akamai) November 2012 - February 2014
New World Systems April 2011 - October 2012
Stefanini IT Solutions (Formerly TechTeam Global) January 2007 - April 2011
TechTeam Global June 2005 - January 2007
TechTeam Global July 2004 - June 2005
Meijer September 1997 - July 2004
Skills
PMP, ITIL, Six Sigma, Program Management, International Business, Service Desk, Project Management, SaaS, Process Improvement, Management, Leadership, Telecommunications, Mobile Devices, Training, Security, Integration, Vendor Management, IT Strategy, Enterprise Software, Cloud Computing
Education
Walsh College 2008 — 2010
Master of Science in Information Systems, Project Management Specialization
Oakland University 1999 — 2004
Bachelor of Science in Management Information Systems
B/E Aerospace September 2013 - Present
Sensitron Semiconductor January 2011 - October 2012
Tactronics November 2005 - May 2010
TechTeam Global May 2004 - July 2005
Holiday Inn July 2000 - May 2004
Holiday Inn July 2000 - May 2004
Holiday Inn June 2000 - May 2004
Skills
Electronics, Microsoft Office, Process Improvement, Adobe Acrobat, Software Installation, Hardware Installation, Computer Software..., Hospitality, MS Project, Lean Manufacturing, Aerospace, Troubleshooting, Testing, Cross-functional Team..., Manufacturing, Software Documentation, Analysis, Training, Management, Quality Assurance
Education
Suffolk County Community College 1997 — 2010
in progress, Computer Science
Ascension Information Services April 2015 - Present
DecisionOne January 2015 - April 2015
InSource, Inc. July 2014 - January 2015
Dell November 2010 - February 2014
TechTeam Global February 2002 - November 2010
Skills
CompTIA A+ Certification, DHCP, VPN, XP, VMware, Wireless, Windows Server, IT Service Management, Remote Desktop, Computer Hardware, Technical Support, Troubleshooting, Active Directory, System Deployment, Help Desk Support, Laptops, Servers, Hardware, Printers, Microsoft Exchange, Windows 7, Software Installation, Disaster Recovery, Visio, BMC Remedy, System Administration, Operating Systems, Virtualization, Networking, ITIL, Dell Computers, DNS, Network Administration
Education
University of Michigan 2011 — 2016
Bachelor’s Degree, General Studies
Wayne County Community College District 2003 — 2011
Associate of Applied Sciences (A.A.S.), Computer and Information Systems Security/Information Assurance
Kitch Drutchas Wagner Valitutti & Sherbrook February 2006 - Present
Wayne County Michigan September 2000 - February 2006
MSX International September 1998 - September 2000
Ajilon November 1997 - July 1998
TechTeam Global April 1996 - November 1997
Skills
Active Directory, Windows Server, Novell Netware, VMware, Disaster Recovery, Microsoft Exchange, Firewalls, VPN, Group Policy, Technical Support, Switches, VoIP, Hyper-V, IIS, Help Desk Support, WAN, Computer Hardware, Networking, DNS, Software Installation, Network Design, Microsoft Technologies, SQL, System Administration, Databases, Windows 7, Virtualization, Network Security, Microsoft SQL Server, TCP/IP, Cloud Computing, Wireless Networking, DHCP, XP, Blackberry Enterprise..., Network Administration, VMware ESX, Servers, Information Technology, IT Management, Troubleshooting, System Deployment, Hardware, SAN, Windows, Data Center
Education
Schoolcraft College
The Law Offices of Leonard Zoftis February 2015 - Present
The Law Office of Joseph Duome April 2014 - Present
Lancaster County District Attorney's Office July 2012 - March 2014
Superior Court of New Jersey September 2011 - June 2012
Seton Hall Center for Social Justice January 2011 - May 2011
Essex County Prosecutor's Office September 2010 - December 2010
Montgomery County District Attorney June 2010 - August 2010
Superior Court of New Jersey October 2009 - April 2010
Montgomery County District Attorney June 2009 - August 2009
TechTeam Global August 2007 - August 2008
Skills
Microsoft Office, Mediation, Westlaw, Criminal Law, Trials, Legal Writing, Legal Research, Appeals, Lexis, Litigation, Evidence, LexisNexis, Criminal Defense, Courts, Public Speaking, Microsoft Excel, Oral Arguments
Education
Seton Hall University School of Law 2008 — 2011
Juris Doctor
United States Air Force Academy 2003 — 2007
Bachelor of Science, Economics
CB East
Catalyst Life Services June 2015 - Present
Office eXperts Inc. January 2011 - August 2015
TubeCity IMS September 2006 - January 2011
TechTeam Global November 2005 - June 2006
Skills
Software Project..., IT Management, Networking, Software Installation, Troubleshooting, Sales, Windows Server, Servers, Windows, Information Technology, Business Process
Education
Walden University 2014 — 2015
Bachelor's degree, Business Administration and Management, General
Indiana Wesleyan University 2013 — 2014
Salem International University 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration and Management, General
Lochbridge January 2003 - Present
Dako Group on contract at General Motors January 2000 - January 2003
TechTeam Global 1996 - 2000
Skills
Financial Reporting, Financial Analysis, Sarbanes-Oxley Act, Forecasting, Analysis, Accounting, US GAAP, Managerial Finance, Finance, PeopleSoft, Management, Hyperion Enterprise, Budgets, Variance Analysis, Strategy, Hyperion
Education
University of Michigan-Dearborn 1991 — 1996
Bachelor's of Business Administration, Accounting
Stefanini May 2011 - Present
Stefanini March 2009 - April 2011
TechTeam Global August 2007 - March 2009
TechTeam Global August 2006 - August 2007
TechTeam Global November 2002 - August 2006
TechTeam Global May 2000 - November 2002
TechTeam Global May 1997 - May 2000
Arbor Drugs January 1992 - March 1997
Skills
ITIL, Management, Microsoft SQL Server, Technical Support, Service Desk, IT Operations, Computer Hardware, Business Analysis, Visio, Incident Management, Leadership, Call Center, Business Intelligence, Team Management, Troubleshooting, Vendor Management, Project Management, Windows Server, Windows 7, Change Management, IT Management, SharePoint, BPO, Process Improvement, Program Management, Sla, Disaster Recovery, Team Leadership, XP, Integration, Call Centers, IT Service Management, Active Directory, Customer Service, Service Delivery, Outsourcing, IEX, MS Project, Software Documentation, Business Process..., Requirements Analysis, Workforce Management, Cisco Technologies, Windows, SDLC
Education
Schoolcraft College 2007 — 2013
Associate of Science (A.S.), Computer Information Systems Programming
Schoolcraft College 2012 — 2012
Associate of Science (AS), Computer Information Systems Programming, 3.70
Android Industries May 2014 - Present
Camryn Industries February 2013 - May 2014
International Automotive Components May 2011 - January 2013
Resource Technologies June 2006 - May 2011
Network Design Associates December 2005 - June 2006
TechTeam Global January 1998 - November 2005
IBM/Sears January 1997 - January 1998
Abbott Laboratories January 1994 - January 1997
Skills
Network Security, Server Administration, Active Directory, Troubleshooting, Group Policy, Microsoft Exchange, Visual Basic, Network Administration, DNS, DHCP, Windows Server, TCP/IP, Backup Exec, Switches, XP, HP, Servers, Routers, Data Center, Operating Systems, Technical Support, Blackberry Enterprise..., Citrix, Software Installation, Firewalls, Computer Hardware, Networking, Hardware, Network Design, Printers, Windows, LAN-WAN, VPN, System Deployment, Cisco Technologies
Education
Westwood College - Denver North 2004 — 2008
B/S, Networking
Rock Valley College 1990 — 1993
Henry Ford Health System April 2010 - Present
Henry Ford Health System February 2007 - March 2010
TechTeam Global January 2000 - January 2005
Skills
PeopleSoft, Process Improvement, Applicant Tracking..., Project Management, Vendor Management, Talent Acquisition, Change Management, Human Resources, HRIS, Employee Relations, Talent Management, Organizational..., Program Management, Performance Management, Visio
Education
University of Michigan 1997 — 1999
Masters Degree, Computer Science`
The Maharaja Sayajirao University of Baroda 1993 — 1996
Masters, Computer Applications
M.S.University of Baroda 1990 — 1996
MCA, Computer Applications
SMS Group of Companies May 2014 - Present
Global Consulting, Inc. March 2013 - May 2014
TechTeam Global June 2003 - April 2011
EPI Printers October 2000 - February 2002
L&E Meridian January 1997 - October 2000
Skills
Program Management, Customer Service, Benefits Negotiation, Recruiting, Business Analysis, Management, Job Search Strategies, Leadership, Troubleshooting, French, Team Leadership, SDLC, Network Administration, Training, Human Resources, Security, Hindi, Help Desk Support, Telecommunications, Software Documentation, Networking, Interviews, Japanese, System Administration, Resume Writing, SharePoint, Vendor Management, New Business Development, IT Outsourcing, Project Management, Microsoft Office, Outsourcing, Technical Support, Sourcing, Portuguese, ITIL, Internet Recruiting, Technical Recruiting, Applicant Tracking..., College Recruiting
Education
Old Dominion University
Management Information Systems
MDCH-DHWDC-HAPIS November 2011 - Present
All In One, LLC July 2009 - October 2011
Sanders Management Group, Ltd. April 2008 - August 2009
TechTeam Global October 2007 - April 2008
Detroiters Working for Environmental Justice March 2006 - February 2007
Church of the Messiah Housing Corporation June 2003 - March 2006
Skills
Accounts Payable, Human Resources, QuickBooks, Microsoft Excel, Outlook, Invoicing, Accounting, Payroll, Accounts Receivable, Teamwork, Auditing, Microsoft Office, Event Planning, Policy, Time Management, Budgets, Finance, Strategic Planning, Microsoft Word, PowerPoint, Purchasing, Marketing, Program Management, Troubleshooting, Administration, Training, Access, Community Development
Education
Trinity College of the Bible 2006 — 2012
Philosophy and Religious Studies
Michigan Theological Seminary 1994 — 2004
MA, Theology
Wayne State University 1986 — 1987
Non-degree, English
University of Michigan 1976 — 1980
BA, Sociology
CSC August 2007 - Present
TechTeam Global November 2006 - July 2007
TechTeam Government Solutions/Digital Support Corporation March 2000 - July 2007
Skills
Internal Communications, Communications Strategy, Strategic Communications, Marketing Strategy, Public Relations, Marketing Communications, Social Media, Corporate Communications, Crisis Communications, Writing, Press Releases, Content Management, Program Management, Event Planning, Editing, Newsletters, Leadership, Management, Business Development, Marketing, Cross-functional Team..., Messaging, Thought Leadership, Integrated Marketing, Proposal Writing, Government, Communications Planning, Media Relations, Content Development
Education
Syracuse University
Bachelor of Science (BS), Psychology
The George Washington University
MBA, Marketing
Xcel Steel Pickling & Processing September 2014 - Present
Consultant March 2010 - Present
TechTeam Global July 2007 - April 2010
Helm, Inc. 2000 - 2003
Skills
Team Building, Strategic Planning, Process Improvement, Management, Budgets, Leadership, Project Management, Business Analysis, Accounting, Training, Auditing, Sarbanes-Oxley Act, Quickbooks, Microsoft Excel, PowerPoint, Employee Benefits, Restructuring, Performance Management, Finance, Internal Audit, PeopleSoft, Risk Management, Business Intelligence, Coaching, Public Speaking, Change Management, Executive Coaching, Talent Acquisition, Operations Management, Vendor Management, Forecasting, Employee Relations, Business Process..., Business Development, New Business Development, Accounts Receivable, Social Media, Outsourcing, Team Leadership, Leadership Development, Accounts Payable
Education
University of Michigan-Dearborn 1994 — 2000
BBA, Accounting
Allsteel December 2014 - Present
HNI Corporation August 2013 - December 2014
The Gunlocke Company September 2011 - August 2013
The Gunlocke Company September 2008 - November 2011
TechTeam Global December 2007 - August 2008
Translations Unlimited, Inc. November 2007 - January 2008
Zhezkazgan Electricity in Kazakhstan August 2006 - July 2007
Skills
Project Management, Management, Process Improvement, Solutions Marketing, Sales, SharePoint, HTML, Cognos, SQL, AutoCAD, Web Development, Leadership, Analysis, Mainframe, ExactTarget, CFML, Product Management
Education
Rochester Institute of Technology 2012 — 2014
Master's Degree, Product Development, 3.70
Kazakhstan-Russian University 2003 — 2007
Bachelor's Degree, Information Technology & Computer Science, 3.27
#8 Kazakh High School 1998 — 2003
Secure-24 January 2013 - Present
Capgemini November 2010 - January 2013
Capgemini November 2010 - January 2013
Pfizer Pharmaceuticals September 2010 - November 2010
Millennium Software, Inc. March 2004 - October 2010
Comcast September 2004 - March 2005
TechTeam Global April 2002 - September 2004
Skills
SharePoint, Powershell, Microsoft SQL Server, Windows Server, Project Server, SharePoint Designer, Microsoft Office..., Agile Methodologies, TFS, Integration, Servers, SSRS, Troubleshooting, Visio, Active Directory, Requirements Analysis, Software Documentation, Windows, Technical Support, Hardware, Visual Basic, Testing, SQL, Enterprise Architecture, InfoPath, IIS, Microsoft Technologies, Information Technology, SSRS 2012, Security, Quality Assurance, Networking, Microsoft Exchange, System Deployment, Visual Studio, Enterprise Software, SharePoint Server
Education
Oakland Community College
IT related courses
Ally Financial Inc. September 2013 - Present
Neapco Drivelines December 2012 - Present
Ford Motor Company December 2010 - December 2012
TEK Systems 2009 - 2012
Ford Motor Company 2009 - 2010
ADP March 2008 - August 2009
Plexus Systems 2006 - 2008
TechTeam Global 2004 - 2006
The Express Group 2000 - 2003
Skills
Disaster Recovery, Servers, Active Directory, Windows Server, Virtualization, Integration, VMware, Data Center, Troubleshooting, Cloud Computing, ITIL, Security, IT Strategy, Unix, Operating Systems, Network Security, System Administration, Microsoft SQL Server, Hardware, Enterprise Architecture, Firewalls, IT Service Management, Network Administration, Windows, IT Management, Cisco Technologies, VMware ESX, VPN, Microsoft Exchange, System Deployment, DNS, IIS, SAN, SharePoint, TCP/IP, Switches, Windows XP, Visio, Windows 7, Technical Support, Software Installation, Databases, DHCP
Education
Saginaw Valley State University 1995 — 1998
Engineering
United States Army Europe September 2015 - Present
U.S. Army Forces Command July 2014 - Present
U.S. Army Forces Command December 2010 - April 2014
Army National Guard March 2008 - December 2010
30th Armored Brigade Combat Team November 2007 - March 2010
105th Engineer Group (Combat) April 2006 - September 2007
30th Engineer Brigade (Theater Army) 2003 - 2006
TechTeam Global 2001 - 2003
Cyntergy Corporation 1999 - 2001
Skills
Security Clearance, DoD, Military, Army, Military Operations, Command, Information Assurance, National Security, Military Experience, Intelligence Analysis, Operational Planning, Force Protection, Government, Intelligence, Program Management, Top Secret, Military Training, Weapons, Tactics, Government Contracting, Organizational..., Electronic Warfare, Combat, Active DoD Secret..., Explosives, Readiness, Counterinsurgency, Counterterrorism, Defense
Education
Thomas Edison State College 1998 — 1999
Bachelor of Arts (B.A.), History
University of North Carolina at Charlotte 1989 — 1995
New Mexico Military Institute 1987 — 1989
Engineering
Stenhouse Consulting, LLC Sr. IT Specialist
Dell January 2006 - April 2008
TechTeam Global May 2003 - November 2005
Ronin Capital 1999 - 2003
Skills
Account Management, Systems Management, Hardware, Servers, Integration, Security, CRM, Project Management, Technical Support, Disaster Recovery, Active Directory, VMware, Data Center, Windows Server, Virtualization, Cloud Computing, Storage, ITIL, Citrix, Operating Systems, Pre-sales, Computer Hardware, Strategic Planning, Facilities Management, Software, Business Development, Strategy, Enterprise Software, IT Service Management, Testing, Networking, Computer Security, SaaS, Business Continuity, Solution Architecture, Identity Management, Consulting, IT Operations, Enterprise Architecture, IT Management, IT Strategy, Vendor Management, Network Security, Information Security, SharePoint, IIS, Professional Services
Education
Oakland University 1993 — 1997
Management Information Systems, Management Information Systems, Computer Science
Grosse Pointe South
Aerotek Aviation Engineering April 2015 - Present
Macy April 2012 - April 2015
Aditya Birla Minacs November 2009 - November 2011
CompUSA October 2004 - March 2005
Avenue November 2002 - July 2004
RGIS December 2001 - November 2002
TechTeam Global November 2000 - May 2001
Colorado Prime Corporation June 1997 - July 2000
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Call Centers, Sales, Training, Retail, Process Scheduler, Inventory Management, Customer Satisfaction, Data Entry, Merchandising, Time Management, Management
Education
University of Phoenix 2004 — 2006
Master of Business Administration (MBA), Business Administration
University of Phoenix 2001 — 2003
Information Technology
Gryphon's Door, LLC January 2011 - Present
ISC8 August 2011 - November 2014
ISC8 January 2011 - August 2011
TechTeam Global January 2008 - January 2011
Butzel Long October 2001 - January 2009
Fink, Zausmer & Kaufman, P.C. March 1998 - September 2001
PricewaterhouseCoopers August 1996 - February 1998
Skills
Management, Due Diligence, Private Equity, Strategy, Start-ups, Mergers & Acquisitions, Mergers, Business Development, Entrepreneurship, Corporate Law, Leadership, Negotiation, Corporate Finance, Strategic Planning, Program Management, Finance, Sarbanes-Oxley Act, Strategic Partnerships, New Business Development, Budgets, Analysis, M&A experience
Education
University of Michigan Law School 1993 — 1996
JD; '96, Corporate Finance
University of Michigan - Stephen M. Ross School of Business 1991 — 1993
BBA, Corporate Finance and Accounting
Lutheran High School East
Lutheran High School East
TomTom January 2015 - August 2015
Hotel Coolidge September 2014 - January 2015
American Humanist Association October 2011 - March 2014
North Country Business Products March 2008 - August 2009
Technisource October 2007 - January 2008
InterAct Public Safety Systems 2002 - 2007
TechTeam Global September 1996 - September 2006
Skills
Blogging, Editing, Software Documentation, Creative Writing, Social Media, Public Speaking, Microsoft Office, Copy Editing, Computer Hardware, Technical Writing, Nonprofits, Integration, Troubleshooting, Training, Customer Service, Team Leadership, Event Planning, Fundraising, Public Relations, Press Releases, Project Management, Marketing Communications, Research, Publishing, Non-profits, Program Management, News Writing, WordPress, Newsletters, Community Outreach, Editorial, Hospitality Industry, Copywriting, Strategic Planning, Databases, Process Improvement, Audio Editing, Situational Leadership, Radio Broadcasting, Advertising, Google Adwords, Hotels, POS, Volunteering, Logistics, Grocery Industry, Public Safety Systems, Audio Engineering, Media Relations, Communications Planning
Education
University of Maryland College Park 1985 — 1987
BS, Transportation (Business) Management
Prince George's Community College 1980 — 1985
None, General
The University of Alabama at Birmingham September 2014 - July 2015
Innovative Rescue Solutions November 2008 - January 2015
IBM August 2013 - September 2014
Artech Information Systems May 2012 - August 2013
TechTeam Global May 2011 - May 2012
Independent Contractor May 2008 - January 2012
Northeast Iowa Community College May 2010 - May 2011
T.E.Ibberson March 1998 - June 2006
Skills
WebSphere Application..., Weblogic Administration, JBoss Application Server, IBM HTTP Server, Middleware, Apache, IIS, SSL Certificates, Cerner, IT Service Management, IT Management, ITIL, Incident Management, Unix, Red Hat Linux, Linux, Windows Server, Server Administration, System Administration, Software Documentation, Infrastructure, Active Directory, Oracle Applications, VMware, Virtualization, Team Leadership, Citrix, Troubleshooting, Networking, Help Desk Support, Windows 7, Windows, Operating Systems, Technical Support, Microsoft Office, Computer Hardware, Databases, Disaster Recovery, Hardware, XP, VPN, Network Administration, Security, IT Operations, Lotus Notes, VMware Infrastructure, Servers, Software Installation, Integration, Information Technology
Education
Northeast Iowa Community College 2007 — 2011
A.A.S, Computer Technology/Computer Systems Technology, 3.45
Hewlett-Packard May 2013 - Present
Genesis Systems Group January 2010 - April 2013
Archon Hospitality April 2009 - April 2010
Iowa Health System 2008 - 2009
TechTeam Global June 2006 - February 2008
Skills
IT Asset Management, IT Service Management, Software Asset..., Purchasing, Purchasing Negotiation, Technical Support, Vendor Relationships, HP, Information Technology, Hardware, Incident Management, System Deployment, ITIL, Service Delivery, Project Management, Troubleshooting, Problem Management, Technical Training, Vendor Management, Networking, Management, Vendor Relationship..., Active Directory, Process Improvement, Technical Writing, Managed Print Services, IT Operations, CompTIA A+ Certification, CompTIA A+
Education
St. Ambrose University 2003 — 2006
Bachelor of Arts (BA), Copmuter Network Administration
Infor March 2006 - Present
TechTeam Global May 2005 - March 2006
Bank One March 2004 - November 2004
Marriott January 2004 - March 2004
Ramada Resort June 2000 - January 2004
Skills
Hospitality, Team Building, Customer Service, Budgeting, Customer Relations, Coaching, Documentation, Excel, Event Management, Education, Hiring, Team Leadership, Microsoft Office, Mentoring, SQL Server, Problem Solving, Organizing, Quality Assurance, Troubleshooting, Teamwork, Teaching, Word, Windows, Hotel Management, Resorts, Hospitality Management, Hospitality Industry, Hospitality Consulting, Hotel Administration, Opening Hotels, Hotels, Team-oriented, Team Management, Project Management
Education
Seminole Community College 1991 — 1992
Biology, Psychology, Western Civ., English, Public Speaking, Humanities, Art
Dynamic Healthcare Systems July 2015 - Present
TriZetto Corporation September 2014 - June 2015
HighPoint Solutions April 2014 - September 2014
DST Health Solutions August 2008 - March 2014
LeaseOptionProgram.com LLC 2005 - 2008
TechTeam Global 2001 - 2005
Dovetail Technology Inc. 1999 - 2001
RightSource Inc. 1994 - 1999
Skills
Business Development, Operations Management, CRM, Strategic Planning, Change Management, Key Account Management, International Sales, Strategic Leadership, Income Statement, Selling, Account Management, Negotiation, Cloud Computing, Sales Management, Business Strategy, New Business Development, Marketing, Cross-functional Team..., Strategic Partnerships, Salesforce.com, Leadership, Customer Service, Sales, SaaS, Business Analysis, Sales Operations, IT Service Management, Management, Business Process..., Program Management, Contract Negotiation, Solution Selling, Healthcare Information..., Payer, Healthcare Information..., Customer Satisfaction, Customer Engagement, Long-term Customer..., Healthcare, Vendor Management
Education
University of Michigan - Stephen M. Ross School of Business 2003 — 2005
Masters, Business Administration
University of South Carolina-Columbia 1998 — 2001
BS, Business Administration
Letica Corporation August 2011 - Present
Ciber Inc. February 2010 - November 2012
St. Clair County Regional Educational Service agency July 2009 - February 2010
Noble Metal Processing May 2007 - April 2009
TechTeam Global March 2006 - April 2007
Rochester College March 2003 - December 2005
Skills
Software Deployment, Technical Support, Active Directory, Windows Server, Servers, DHCP, Troubleshooting, Windows 7, VMware, TCP/IP, Linux, Network Administration, Microsoft Exchange, Management, Disaster Recovery, System Administration, Cisco Technologies, Virtualization
Education
Rochester College 2001 — 2005
BS, Computer Systems Management
Mercedes-Benz Financial Services Canada Corporation January 2015 - Present
Mercedes-Benz Financial Services USA LLC April 2012 - December 2014
Mercedes-Benz Financial Services USA LLC September 2009 - March 2012
Mercedes-Benz Financial Services USA LLC September 2007 - August 2009
Mercedes-Benz Financial Services USA LLC May 2005 - August 2007
TechTeam Global 2000 - 2005
Air Force Space Command 1995 - 2000
Skills
Process Improvement
Education
Oakland University 2003 — 2005
MBA
The Ohio State University 1990 — 1995
Bachelor of Science, Aviation
Oakwood Worldwide December 2012 - Present
Oakwood Worldwide February 2009 - December 2012
Oakwood Worldwide August 2006 - February 2009
Oakwood Worldwide November 2005 - August 2006
TechTeam Global May 2004 - November 2005
Skills
Hospitality, Hospitality Management, Property Management, Hospitality Industry, Customer Satisfaction, Hotels
Education
Northern Arizona University 1999 — 2000
Bachelor of Applied Science (BASc), Hotel, Motel, and Restaurant Management
Pima Community College 1997 — 1999
Associate of Arts (AA), Hospitality Administration/Management
Ford Motor Credit Company Operational Support & ComplainceFord Credit2008 - Present
Ford Motor Company 1998 - 2000
National TechTeam 1997 - 2000
TechTeam Global 1997 - 2000
IBM July 1968 - January 1976
Skills
Compliance, Process Improvement, Public Speaking, Excel, Word, Microsoft Office, Budgeting, Teaching, Change Management, Team Building, Writing, Operations Management, Budgets, Risk Management, Project Management, Team Leadership, Management, Vendor Management, Microsoft Word, Six Sigma, Program Management, Microsoft Excel, Business Analysis, Analysis, Call Centers, Customer Satisfaction, Strategic Planning, Business Process..., Data Analysis, Performance Management, Coaching
Education
Trinity University-Washington 1964 — 1968
BA, Psychology
Convent of the Sacred Heart Bloomfield 1953 — 1964
IBM March 2013 - February 2015
iGouge LLC March 2011 - March 2013
TechTeam Global September 2007 - September 2011
RL Phillips Group June 1998 - August 2007
TriTeal Corporation September 1995 - June 1998
Northrop Grumman Corporation September 1989 - August 1995
Athena Systems March 1989 - September 1989
The Goodyear Aerospace Corporation May 1986 - April 1989
US Navy January 1980 - February 1986
Skills
Security, Information Assurance, DoD, Cloud Computing, Information Security, Computer Security, Program Management, Enterprise Architecture, Integration, Enterprise Software, Network Security, Start-ups, Management, Professional Services, Systems Engineering, Leadership, Business Development, Cisco Technologies, Information Security..., Command, Consulting, Management Consulting, Information Technology, Navy, Project Management, System Architecture, Government, IT Service Management, Vulnerability Assessment, Security Clearance, SaaS, PMP, Defense, CISSP, Architectures, Architecture, Strategic Planning, Virtualization, Strategic Partnerships, Disaster Recovery
Education
United States Naval Academy 1976 — 1980
Bachelor of Science (B.S.), Mathematics
University of Michigan February 2012 - Present
Stefanini US August 2011 - February 2012
Stefanini US January 2011 - September 2011
Stefanini US February 2009 - May 2011
TechTeam Global February 2000 - March 2009
TechTeam Global October 2002 - June 2008
TechTeam Global June 1998 - February 2000
Ross Roy Communications/BBDO Detroit August 1996 - January 1998
Skills
Microsoft Excel, Call Center, Service Desk, ITIL Certified, ITIL, IT Service Management, Team Leadership, Outsourcing, Vendor Management, Call Centers, Recruiting, Change Management, CRM, Business Analysis, Project Management, IT Operations, Customer Service, Program Management, Management, Process Improvement, Integration, Six Sigma, Technical Recruiting, Cloud Computing, IT Management, Business Intelligence, Troubleshooting, Leadership, Cross-functional Team..., Customer Satisfaction, Technical Support, Account Management, Help Desk Support, Software Documentation, Information Technology, Budgets, Disaster Recovery, Data Center, Service Delivery, SharePoint, System Administration, IT Strategy, Incident Management, System Deployment, Visio, Networking
Education
Fruition Partners 2013 — 2013
ITIL Foundations Certified
TechTeam Global 2010 — 2010
Six Sigma, Certified Green Belt
University of Michigan-Dearborn 1992 — 1999
Bachelors, Dual Degree - Psychology and Communications
Insight Global Inc November 2009 - November 2009
McKesson Pharmacy Systems October 2008 - June 2009
E-Staff consultanting Group October 2008 - June 2009
TechTeam Global April 2007 - September 2008
OFF-DUTY POLICE March 2007 - April 2007
SOUTHERN HOSPITALTY June 2004 - July 2006
City of Detroit December 1999 - December 2005
Skills
Software Installation, Windows Server, XP, Technical Support, Active Directory, Troubleshooting
Education
Focus Hope ITC 2006 — 2008
Certifications, Information Technology
University of Notre Dame 1996 — 1996
Certificate, Supervisory Development Series
National Heritage Academies January 2010 - September 2014
The Motion Picture Institute May 2008 - August 2009
Creative Breakthroughs, Inc. (contract) March 2007 - January 2008
CBI (contract) March 2007 - January 2008
Kelly Services, Inc. March 1999 - March 2001
Personnel Management Solutions 2000 - 2001
TechTeam Global 1992 - 1999
National TechTeam 1992 - 1999
Skills
Leadership, Management, Marketing, Public Speaking, Public Relations, Event Planning, Marketing Communications, Marketing Strategy, Event Management, Social Networking
Education
Oakland University 2005 — 2008
MBA, Marketing
University of Michigan 1988 — 1992
Bachelor of Arts (BA), Communications: Film & Video Studies
Renaissance High School 1984 — 1988
High School Diploma, College Prep
International Monetary Fund July 2011 - Present
Office of the Chief Technology Officer, Government of the District of Columbia May 2010 - July 2011
Synectics Inc. December 2009 - May 2010
Unisys July 2008 - June 2009
TechTeam Global November 2004 - June 2008
Computer Sciences Corporation October 1998 - November 2004
Education
University of Maryland University College 2012 — 2014
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
Potomac College 2003 — 2009
Bachelors of Science, Information Systems
Kelly Services April 2015 - Present
Kelly Services April 2010 - Present
Kelly Services May 2008 - April 2010
Kelly Services September 2006 - April 2008
TechTeam Global 1997 - 2006
Xerox Corporation 1994 - 1997
United States Air Force 1986 - 1993
Skills
Account Management, Applicant Tracking..., Business Development, Business Strategy, CRM, Cold Calling, Contract Negotiation, Customer Service, Employee Relations, Enterprise Solution..., Government Contracting, Human Resources, Integrated Marketing, Internet Recruiting, Leadership, Management, Negotiation, New Business Development, Operations Management, Outsourcing, Process Improvement, Professional Services, Recruiting, Sales, Sales Management, Staffing Services, Strategic Planning, Strategy, Talent Acquisition, Talent Management, Team Building, Team Leadership, Technical Recruiting, Temporary Placement, Temporary Staffing, Vendor Management, Sourcing
Education
University of Michigan
BSA, Business
Medical Advantage Group October 2014 - Present
ModuleMD Healthcare Solutions Pvt. Ltd January 2013 - October 2014
Medical Advantage Group January 2010 - January 2013
TechTeam Global February 2000 - January 2010
Electronic Data Systems May 1998 - January 2000
United States Marine Corps September 1992 - September 1996
Skills
Project Management, Process Improvement, IT Service Management, Vendor Management, Six Sigma, ITIL, Program Management, Outsourcing, CRM, Call Centers, Business Process..., Analysis, Consulting, Healthcare, Healthcare Consulting, Integration, Leadership, Lean IT, Management, Service Delivery, Strategic Planning, Team Management, Training, Visio, Budgets, Disaster Recovery, IT Management, PMO, SharePoint
Education
University of Michigan-Flint 1996 — 1999
Bachelor of Science (B.S.), Business Administration
New World Systems August 2010 - Present
TechTeam Global October 2007 - September 2010
TechTeam Global October 2007 - December 2008
Clayton Holdings January 2006 - June 2007
406 Partners 2007 - 2007
Skills
Vendor Management, Process Improvement, Customer Service, Management, ITIL, Training, Account Management, Microsoft Office, Risk Management, Mortgage Lending, Sales, Loans
Education
N/A 2009 — 2009
ITIL V3 Certification
Schoolcraft College 2002 — 2004
None, General Business
salem high
TechTeam Global April 2005 - January 2008
Chrysler LLC, 1997 - 2008
DaimlerChrysler December 1997 - June 2003
Universal Computer Systems August 1994 - October 1997
Education
Oakland University 1991 — 1993
BS, Management Information Systems
American Airlines April 2008 - Present
American Airlines April 2006 - April 2008
Ferndale Public Schools February 2002 - March 2006
TechTeam Global May 2000 - May 2001
Education
Oakland University 1995 — 2000
Stefanini US August 2014 - Present
Stefanini US January 2012 - Present
Stefanini TechTeam Global June 2003 - January 2012
TechTeam Global June 2002 - June 2003
TechTeam Global October 2000 - June 2002
TechTeam Global December 1998 - October 2000
Skills
Team Leadership, Call Center, Customer Relations, Coaching, Mentoring, Customer Satisfaction, Hiring, IT Service Management, ITIL, Team Management, Incident Management, Problem Solving, Process Improvement, Customer Service, Outsourcing, Business Process..., Program Management, Quality System, Quality Improvement, Process Quality..., Service Desk, Call Centers, Recruiting, Troubleshooting, Forecasting, Software Documentation, Strategy, Technical Support, CRM, MS Project, Leadership, Project Management, Training, Vendor Management, Six Sigma, Management, IT Management, BPO, Workforce Management, Budgets, Business Analysis, Service Management, IT Outsourcing, IT Operations, PMO, Service Delivery, Change Management, SLA, Business Intelligence
Education
Oakland Community College 1989 — 1991
Bishop Foley High School
Lean Six Sigma Green Belt - Lawrence Technological University
Oakland Community Colledge
Farmington Public Schools November 2010 - Present
IBM September 2010 - November 2010
GMAC/Ally Commercial Finance August 2005 - August 2010
TechTeam Global January 2000 - July 2005
Skills
Network Administration, Technical Support, Windows Server, Active Directory, Customer Service, Troubleshooting, Management, Software, Servers, Process Improvement, VPN, XP, System Administration, Windows 7, Microsoft Exchange, Access, Windows, Networking, ITIL, TCP/IP, Disaster Recovery, Computer Hardware, Software Documentation, Hardware, IT Management, VMware, DHCP, Server Architecture, Integration, DNS, System Deployment
Education
St. Clair College
Self-Employed March 2010 - Present
TechTeam Global July 2000 - March 2010
Computer Technology Associates June 1983 - July 2000
Martin Marietta Aerospace February 1981 - June 1983
Storage Technology Corporation October 1979 - February 1981
Martin Marietta Aerospace July 1977 - October 1979
Skills
Program Management, ITIL, Project Management, Process Improvement, Business Analysis, Vendor Management, Change Management, Integration, Outsourcing, Management Consulting, Project Portfolio..., Enterprise Architecture, Proposal Writing, Management, Leadership, Enterprise Software, Software Development, PMP, IT Strategy, Testing, IT Management, Business Process, Consulting, SDLC, Requirements Analysis
Education
State University of New York College at Buffalo 1965 — 1970
Bachelor's Degree, Chemistry
Sweet Home High School 1960 — 1965
Stefanini Inc September 1998 - Present
TechTeam Global September 1998 - August 2010
Skills
XP, SharePoint, Windows Server, Active Directory, Business Analysis, Service Desk, Windows XP, IT Service Management, Data Center, IT Management, Disaster Recovery, ITIL, System Administration, IT Operations
Education
Schoolcraft College 1988 — 1991
Hillsborough Area Regional Transit Authority (HART) October 2010 - Present
Entertainment Publications March 2010 - September 2010
Edcor Data Services 2002 - 2008
Vitality Foodservice, Inc. 1999 - 2002
TechTeam Global 1998 - 1999
Verio Great Lakes 1997 - 1998
NetDTW 1994 - 1997
Genix Group 1985 - 1996
Tymnet 1978 - 1985
Central Transport 1975 - 1978
Skills
Organizational..., ITIL, CRM, Call Center, IT Strategy, Due Diligence, Team Leadership, Enterprise Software, Mergers, Recruiting, Telecommunications, VoIP, Marketing, Business Development, Leadership, Management, Outsourcing, Troubleshooting, ERP, Strategic Planning, Performance Tuning, Contract Negotiation, Team Building, Cost Management, Relationship Management, Strategy, SQL, Consulting, Program Management, Turn Around Management, Enterprise Architecture, Project Management, Security, Training, Networking, Analysis, Integration, Mergers & Acquisitions, Call Centers, Business Process, Vendor Management, Process Improvement, Human Resources
Education
Oakland University 1972 — 1975
Systems Engineering - Computer Science
Verizon Wireless January 2009 - Present
Verizon Wireless (formerly Alltel Wireless) 2007 - Present
Alltel Communications Inc. April 2007 - January 2009
Contractor February 2006 - April 2007
TechTeam Global March 1998 - February 2006
US Army - 126th Finance Battalion July 1991 - May 1997
Skills
Process Improvement, Project Management, Project Planning, Team Leadership, Microsoft Office, Telecommunications, Troubleshooting, Solaris, Wireless, Cisco Technologies, Management
Education
University of Phoenix 2003 — 2008
Bachelor of Science, Business Mgmt & Finance
Sullivan South High School 1987 — 1991
High School, General Studies
TownNews.com November 2007 - Present
TechTeam Global August 2005 - December 2007
Skills
Social Media, Customer Service, HTML, Online Advertising, XML, PHP, Project Management, CSS, Microsoft Office, Technical Support, SEO, JavaScript, Web Design, Publishing, CMS, Web Development, SEM
Education
University of Iowa 1998 — 2004
ProQuest December 2013 - Present
IBM March 2008 - December 2013
Audatex March 2006 - March 2007
TechTeam Global July 2005 - March 2006
ManpowerGroup July 2004 - June 2005
The Auto Club Group June 2001 - April 2003
Skills
Storage Area Networks, Storage, Disaster Recovery, System Administration, Data Center, VMware ESX, Active Directory, VMware, ITIL, Virtualization, Windows Server, Servers, SAN, Cisco Technologies, NAS, IT Operations, Troubleshooting, Brocade, Networking, Hardware, NetApp, Operating Systems, Red Hat Linux, High Availability, Technical Support, Unix, TCP/IP, Linux, Switches, Solaris, Network Administration, Cloud Computing, Citrix, DNS
Education
University of Michigan-Dearborn
Ford Motor Company May 2011 - Present
TechTeam Global May 2006 - June 2011
TechTeam Global September 2003 - April 2006
TechTeam Global March 2000 - August 2003
Peoples State Bank July 1999 - February 2000
Huron Community Bank February 1999 - June 1999
Education
University of Michigan-Dearborn 2003 — 2006
BS, Computer & Info Systems
University of Michigan
Bachelor of Science, Computer & Information Sciences
Lansing Community College September 2009 - Present
VisionCor July 2009 - August 2009
Chrysler March 2008 - November 2008
Chrysler January 2007 - March 2008
DaimlerChrysler September 2004 - January 2007
Chrysler Mexico 2004 - 2006
TechTeam Global March 1999 - August 2004
Skills
Business Process..., Cognos, SQL, PeopleSoft, Workshop Facilitation, HRIS, Specifications, Data Integrity, Deferred Compensation, User Acceptance Testing, Business Analysis, Business Process..., Visio, Coaching, Training, Process Improvement, Integration, Troubleshooting, Business Process, Oracle, Human Resources, Analysis, Project Management, Data Analysis, Cross-functional Team..., Team Building, Personnel Management, Requirements Gathering, Change Management, Organizational..., Workforce Planning, Performance Management, Program Management, Software Documentation, Labor Relations, Talent Management, Benefits Administration, Employee Relations, Succession Planning, SDLC, Leadership, Applicant Tracking..., Recruiting, Employee Engagement, Onboarding, Talent Acquisition, Career Development, Employee Benefits, Leadership Development, Vendor Management
Education
Oakland University 2001 — 2003
Master, Training and Development
Oakland University 1994 — 1997
Bachelor of Science, Elemenatry Education
Piksel Inc. August 2012 - Present
Spy Optic February 2010 - Present
Roark Rearden & Hamot Capital Management 1996 - Present
ISC8 December 2010 - November 2013
TechTeam Global 2009 - 2010
Bradley Pharmaceuticals 2007 - 2008
College Pro Painters 1982 - 1987
Skills
Strategic Planning, Business Strategy
Education
Princeton University 1979 — 1983
BA, Economics
Newark Academy
Terranet, Inc. January 2007 - Present
Digitect Designs June 2002 - Present
TechTeam Global September 2004 - December 2006
Ford Motor Company March 2003 - September 2004
Skills
Project Management, Infrastructure..., Network Administration, Database Admin, Troubleshooting, Integration, Active Directory, Servers, Process Improvement, ITIL, Disaster Recovery, Security, RHCE, Testing, SharePoint, Unix, Networking
Education
University of Detroit Mercy 1991 — 1996
BS, Architecture, Business
Afni November 2010 - Present
TechTeam Global 2007 - 2009
CES Computers 2006 - 2007
APAC Customer Services 1996 - 2005
Skills
Call Center, Workforce Management, Process Improvement, BPO, Outsourcing, Operations Management, Vendor Management, Customer Satisfaction, Customer Experience, Performance Management, Customer Service, Team Leadership, Call Centers, CRM, Training Delivery
Education
St. Ambrose University 2003 — 2009
BBA, Business Management
Galva-Holstein High School 1989 — 1993
Health Alliance Plan October 2013 - Present
TechTeam Global August 2001 - October 2013
TechTeam Global January 1999 - August 2000
TechTeam Global February 1997 - January 1999
TechTeam Global November 1993 - February 1997
Skills
Service Management, ITIL, Six Sigma, Change Management, Outsourcing, Information Technology, IT Service Management, Incident Management, Business Analysis, Service Delivery, ITIL Service Strategy, Service Desk, Business Process..., Management, ITIL v3 Foundations..., Team Management, CMDB, Problem Management, IT Management, Sla, Project Management, IT Strategy, IT Outsourcing, Process Improvement, Vendor Management, IT Operations, PMO, PMP
Education
University of Michigan-Dearborn 1978 — 1981
BSA, Business
Divine Child High School 1974 — 1978
Teksystems 1997 - Present
TechTeam Global October 2007 - October 2008
Techteam Global 2007 - 2008
Inspired Theater 2006 - 2008
MGS Express 2005 - 2007
Control Data Corporation 1977 - 1986
Skills
Troubleshooting
Education
Spring Arbor University 1972 — 1974
Associate, music, mathematics
Medtronic July 2015 - Present
FedEx Office August 2011 - July 2015
Comcast February 2010 - August 2011
Pfizer Pharmaceuticals February 2004 - April 2009
Ricoh Americas Corporation - Lanier Worldwide April 2003 - February 2004
TechTeam Global 2001 - 2003
Skills
Sales Operations, Sales Process, Selling, Sales Management, Sales, New Business Development, Cold Calling, Marketing Strategy, Customer Retention, Leadership, Account Management, Direct Sales, Strategic Planning, Team Leadership, Cross-functional Team..., Management, Sales Presentations, Team Building, Solution Selling, Project Management, Business Development, Customer Service, Pricing, Customer Satisfaction, Salesforce.com, Territory Management, Sales Force Development, Selling Skills, Forecasting, Budgets, Business Planning, Business Intelligence, CRM, Marketing, Trade Shows, B2B Marketing, Outsourcing, Call Centers, Call Center Development, Analysis, Reporting & Analysis, Incontinence Care, Enteral Feeding, Wound Care
Education
University of Detroit Mercy
Bachelors of Science, Business Administration
Millennium Software Solutions, Inc. July 2014 - Present
Hitachi Motors Americas April 2014 - July 2014
Stefanini/TechTeam Global April 2002 - December 2013
TechTeam Global March 2002 - May 2013
Ford Motor Company 2002 - 2011
Stefanini/TechTeam Global November 2003 - April 2005
Stefanini/TechTeam Global March 2002 - November 2003
Skills
Troubleshooting, Help Desk Support, Problem Solving, Hardware Support, Software Installation, Remote Desktop, Desktop Administration, Computer Hardware, Windows 7, Hardware, Laptops, Software Documentation, Group Policy, BMC Remedy, Operating Systems, Printers, XP, Active Directory, ITIL, Windows XP, Technical Support, Windows Server, Dell Computers, Servers, Windows Vista
Education
Schoolcraft College 2002 — 2004
no, Computer Science, B
Computer Learning Center 2002 — 2002
A+, Computer Science, A+
Computer Learning Center
Grand River Academy
Diploma
Schoolcraft College
Indiana University Health La Porte Hospital November 2012 - Present
Indiana University Health La Porte Hospital November 2009 - November 2012
TechTeam Global August 2007 - June 2009
Saturn Enterprises March 1998 - August 2007
Skills
Servers, Troubleshooting, Microsoft Office, Active Directory, Windows Server, Microsoft Exchange, Unix, Visual Basic, Access, Windows 7, Microsoft Operating..., Cerner, SoftMed, A+ Certified
Education
Purdue University 1998 — 2006
BS, Computer Information Systems
TechTeam Global Project LeaderTech Team Gobal, Inc.2007 - Present
TechTeam Global June 2004 - June 2007
Education
Université Rennes 2 1992 — 1995
BA Language Arts, French
SRA International October 2011 - Present
TerpSys February 2009 - October 2011
TechTeam Global October 2006 - February 2009
Paradigm Solutions International February 2008 - November 2008
University of Maryland University College 2002 - 2006
Skills
Security+, Windows Security, Desktop Administration, Desktop Support, 3D rendering, Photoshop, phpMyAdmin, Drupal, HTML + CSS, Dreamweaver, Expression, Active Directory, Permissions, Digital Certificates, A+ Certified, Network Operations, Social Networking, Network Administration, Microsoft Office, Penetration Testing, Symantec Endpoint..., Symantec Security, Symantec Antivirus, Ports, Windows Firewall, Windows Server, Windows 7, Cisco VPN, ADSI, Remote Access, Remote Desktop, Remote Control, Group Policy, IIS, Customer Service, Web Services, Unix, Unix Security, Linux Server, Linux System..., SharePoint, Servers, Technical Support, Microsoft Exchange, HTML
Education
Blair High School
University of Maryland University College
BS, Business Management
Koch Business Solutions (KBS) September 2014 - Present
ARMA Global Corporation March 2014 - September 2014
Arma Global Corporation May 2013 - March 2014
EMC November 2012 - April 2013
Insight Global May 2012 - November 2012
Blackstone Technology Group December 2011 - March 2012
August Schell Enterprises May 2010 - October 2011
Harris Corporation October 2009 - May 2010
NCI Information Systems, Inc. July 2008 - September 2009
TechTeam Global March 2001 - July 2008
Skills
Virtualization, Enterprise Architecture, Active Directory, Microsoft Exchange, Security, VMware ESX, Security+, Servers, Integration, VMware, DNS, Windows Server, System Administration, Google Docs, Google Apps, Powershell, VBScript, Security Clearance, Microsoft Cluster, TACLANE, KIV-7, ASP, Microsoft SQL Server, Sophos, Forefront, System Deployment, XP, Information Assurance, Operating Systems, Veritas Storage..., Blackberry Enterprise..., Microsoft Technologies, Windows XP, Computer Security
Education
Southwestern College 2007 — 2010
BS, Computer Programming
Lear Corporation October 2012 - Present
PMI Great Lakes Chapter January 2012 - Present
Lear Corporation May 2004 - October 2012
PMI GLC January 2010 - 2011
TechTeam Global February 1998 - January 2004
Netlink Technologies October 1992 - August 1996
Skills
Project Portfolio..., CMMI, PMO, Software Project..., Program Management, SDLC, PMP, Requirements Analysis, MS Project, Integration, SAPM, Agile Project Management, Enterprise Architecture, IT Strategy
Education
Stanford University 2012 — 2013
SCPM, Project Management
PSG 1987 — 1992
MS, Computer Science
Project Management Institute
PMP, Project Management
YuMe May 2011 - Present
TechTeam Global April 2004 - May 2011
Jaguar Land Rover Aston Martin Volvo 1998 - 2010
TechTeam Global April 2003 - December 2009
CDI Corp March 1998 - April 2003
BFR Systems July 1997 - February 1998
Skills
System Administration, Active Directory, Data Center, Windows Server, Microsoft Exchange, Servers, Technical Support, Process Improvement, Software Documentation, Switches, Computer Security, VMware, Windows, Firewalls, Security
Education
Ramapo College of New Jersey 1993 — 1994
Computer Science
Rockland Community College 1991 — 1993
Associates, Math/Science
DaVita March 2013 - Present
DaVita July 2010 - March 2013
DaVita May 2008 - July 2010
DaVita December 2007 - May 2008
TechTeam Global September 2005 - November 2007
US Army May 2003 - September 2005
Education
University of Michigan 2006 — 2007
MSE, Industrial Engineering
United States Military Academy at West Point 1999 — 2003
BS, Systems Engineering
LyondellBasell October 2011 - Present
Windward IT Solutions June 2010 - February 2011
TechTeam Global March 2007 - November 2010
RightStar Systems June 2006 - March 2007
SAIC June 2003 - June 2006
University of Maryland School of Medicine February 2000 - June 2003
Education
Shippensburg University of Pennsylvania 1990 — 1993
BSED, Comprehensive Social Studies
TekPartners January 2015 - June 2015
EPITEC, INC. May 2013 - November 2014
The Epitec Group November 2011 - June 2012
CompuCom March 2007 - November 2011
Tech Team Global June 2005 - March 2007
TechTeam Global 2003 - 2007
ArvinMeritor September 2003 - March 2005
TechTeam 2003 - 2005
ArvinMeritor January 2001 - January 2003
FORD 1998 - 2000
Skills
Troubleshooting, Hardware, Operating Systems, Customer Relations, Call Center, Customer Service, Visio, Technical Support, Networking, Information Technology
Education
Tri-State University 1992 — 1996
Bachelors, Biology
Real Estate One May 2010 - Present
TechTeam Global September 2006 - May 2007
TechTeam Global February 2005 - September 2006
National TechTeam January 2001 - May 2001
National TechTeam May 1999 - January 2001
National TechTeam August 1998 - May 1999
National TechTeam February 1998 - August 1998
Skills
Recruiting, Negotiation
Education
Distressed Property Institute 2010 — 2010
CDPE
Real Estate One 2010 — 2010
Realtor
ITIL Certified Training 2006 — 2006
ITIL Certification
BSC Collaborative 2001 — 2001
Balanced Scorecard Methodology Training
University of Phoenix 1997 — 1999
BS, Business Management
TechTeam Global January 1998 - December 2009
Education
Schoolcraft College 1996 — 2015
Associate’s Degree, Health Information/Medical Records Technology/Technician, 3.9
TechTeam Global September 2010 - Present
Cleaning HRS January 2009 - November 2010
GoDaddy.com January 2007 - January 2009
Education
University of Phoenix 2007 — 2009
MBA, Business Administration
University of Phoenix 2005 — 2007
BSIT, Information Technology
CISP May 2011 - Present
TechTeam Global July 2007 - March 2009
Owens Community College June 2004 - May 2007
Skills
Data Center, VMware, DNS, Virtualization, Cloud Computing, Windows Server, Windows, Troubleshooting, Active Directory, Network Administration, Cisco Technologies, Windows 7
Education
Owens Community College 2004 — 2008
Whitmer High School 2000 — 2004