TELUS International Philippines
Industry: Company
DescriptionHeadquarters: Philippines Founded: 2000 Parent organization: Telus International
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TELUS International Philippines Employees
Platinum Healthcare Staffing, Inc. March 2013 - Present
SingTel August 2011 - July 2012
TELUS International Philippines September 2004 - March 2011
Skills
Talent Acquisition, New Business Development, Recruiting, Call Centers, Vendor Management, Performance Management, BPO, Outsourcing, Employee Relations, Training, Customer Satisfaction, Operations Management, Process Improvement, Human Resources, Account Management, Management, Technical Recruiting, Customer Service, Sourcing, Leadership, Applicant Tracking...
Education
Far Eastern University 1998 — 2003
Bachelor of Science (BS), Legal Management
Polytechnic University of the Philippines
Sitel April 2015 - Present
Sitel Philippines April 2012 - Present
United Overseas Bank September 2011 - April 2012
TELUS International Philippines July 2003 - September 2011
Skills
Workforce Management, Call Centers, Contact Centers, Customer Experience, Capacity Planning, Outsourcing, BPO, Avaya, Service Delivery, Process Improvement, Business Analysis, Customer Satisfaction, Sla, IEX, Avaya Technologies, SLA
Education
AMA University 1999 — 2003
Bachelor of Science (BS), Industrial Engineering
Don Bosco Mandaluyong 1995 — 1999
Vocational Diploma, Basic Electronics
Microsoft November 2014 - December 2014
Martha Riley Community Library October 2013 - August 2014
TELUS International Philippines April 2008 - February 2013
STARTEK February 2007 - April 2008
Sitel Philippines January 2001 - October 2004
Skills
Computer Hardware..., Complaint Management, Microsoft Operating..., Macintosh Applications, Customer Satisfaction, Bilingual Communications, TCP/IP, LAN-WAN, DHCP, Windows Firewall, Ethernet IP, Microsoft Office, Computer Security, Typing, Troubleshooting, Call Centers, Computer Hardware, Technical Support, Windows XP, Training, Data Entry, Help Desk Support, Customer Service, Software Documentation
Education
AMA University 2008 — 2010
Bachelor of Science, Information Technology
STI e-College Southwoods 1998 — 2000
Bachelor of Science, Computer Science
WESCO Distribution November 2013 - Present
WEATHEFORD Philippines September 2010 - May 2011
TELUS International Philippines April 2008 - May 2010
Green Chemicals Corporation October 2006 - October 2007
AMA Computer Learning Center September 2002 - September 2007
Skills
Excellent..., Warehousing, Logistics, Computer Hardware, Distribution Center..., Purchasing, Logistics Management, Supply Chain, Inventory Control, Management, Inventory Management, Customer Service
Education
TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES 1997 — 2002
Bachelor of Science in Electronics and Communications Engineering, Electrical and Electronics Engineering
Toronto District School Board
Admistrative Assistant, Administrative Office Assistant
Centennial College School of Business
Project Management
Centennial College School of Business
Parts, Warehousing, and Inventory Management Operations
Best Western Jamaica Inn September 2011 - Present
TELUS International Philippines February 2009 - March 2011
TeleTech December 2007 - February 2009
Global E Business Outsource Inc August 2007 - December 2007
Comfort Inn Jamaica, NY October 2006 - August 2007
TeleTech October 2005 - June 2006
DARJEN Corporation April 2003 - October 2005
Jollibee Foods Corporation October 1994 - March 2003
Skills
Training, Customer Satisfaction, Customer Service, Quality Assurance, Call Center, Process Improvement, Team Building, Employee Training, Call Centers, BPO, Team Management, Strategic Planning, Outsourcing, Leadership, Technical Support, Vendor Management, Team Leadership, Management, Performance Management, Sales, Operations Management
Education
Philippine School of Business Administration 1986 — 1992
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
California Public Utilities Commission June 2015 - Present
California Public Utilities Commission July 2010 - June 2015
TELUS International Philippines November 2006 - August 2008
Skills
Data Analysis, Visio, Access, Change Management, Databases, Software Documentation, MS Project, Project Management, Requirements Gathering, Troubleshooting, System Administration, SQL, Banking, Process Improvement, Systems Analysis, VMware, Netvault, ArcGIS, Windows Server, ITIL, Business Analysis, Requirements Analysis, Service Delivery, SDLC
Education
City College of San Francisco 2010 — 2011
Certificate, Geographical Information Systems, A
Mapua Institute of Technology 1992 — 1996
Bachelor of Science (B.S.), Industrial Engineering
Datacom Connect Philippines April 2011 - Present
S-NET Communications, Inc. 2014 - 2015
Datacom Connect Philppines March 2010 - November 2013
TELUS International Philippines 2008 - 2009
Skills
Analysis, Call Center, Customer Service, XP, Outsourcing, Coaching, Service Delivery, Customer Experience, Customer Satisfaction, BPO, Workforce Management, Quality Assurance, Call Centers, Business Process
Education
Feati University
Universal American March 2009 - Present
TELUS International Philippines July 2008 - March 2009
TeleTech July 2007 - July 2008
Skills
Quality Assurance, Call Centers, Quality Management, Six Sigma, Process Improvement, Software Documentation, Operations Management, Business Process..., Training, Visio
Education
Miriam College 1997 — 2001
Bachelor of Arts (B.A.), Communication and Media Studies
Accenture June 2004 - Present
Best Buy 2006 - 2013
TELUS International Philippines July 2003 - June 2004
Global Technology Solutions March 2002 - April 2003
Skills
Test Management, Test Automation, Project Estimation, Test Estimation, Capacity Planning, Regression Testing, Test Planning, System Testing, Data Management, Certified Scrum Master..., Retail Systems, Supply Chain, Quality Center, ClearQuest, Conducting Interviews
Education
De La Salle University 1997 — 2001
BSCS, Computer Studies
DuPont Sustainable Solutions February 2006 - Present
DuPont Sustainable Solutions February 2006 - Present
TELUS International Philippines February 2004 - October 2005
American Technologies Inc. 2002 - 2002
Skills
Sales Process, Sales Presentations, Lead Generation, Account Management, Sales Management, Management, Leadership, Marketing Strategy, Training, Telecommunications, Customer Service, Coaching, Business Strategy, CRM, Customer Satisfaction, Strategic Planning, Market Research
Education
San Beda College 1998 — 2002
Bachelor of Science (BSc), Marketing/Marketing Management, General
TELUS International Philippines July 2010 - Present
NCO/RMH September 2009 - March 2010
Education
Rizal Technological University 2004 — 2009
BSOA, OFFICE MANAGEMENT
Computer Solutions East, Inc. April 2009 - Present
TELUS International Philippines November 2006 - February 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Project Management, Training, Public Speaking, Microsoft Word, PowerPoint, Research, Strategic Planning, Vendor Management, Leadership, Call Centers
Education
Philippine School of Interior Design 2009 — 2011
Bachelor of Science (B.S.), Interior Design
Polytechnic University of the Philippines 2005 — 2007
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Amtec Inc. August 2014 - Present
Amtec Inc. February 2013 - Present
Amtec Inc. January 2011 - September 2012
TeleTech February 2009 - September 2010
TELUS International Philippines June 2008 - January 2009
West Corporation August 2006 - April 2008
Alberta AdaptAbilities Association November 2005 - June 2006
We Care Home Health Services 2001 - 2006
Skills
Technical Recruiting, Talent Acquisition, Sourcing, Applicant Tracking..., Recruiting, Screening, Internet Recruiting, Screening Resumes, Human Resources, Contract Recruitment, Employee Relations, Benefits Negotiation, Interviews, Temporary Placement, Cold Calling, Staffing Services, Training
Education
Unciano Paramedical Colleges Inc. - Guadacanal Sta. Mesa Manila 1987 — 1995
Doctor of Dental Medicine, Science and Dentistry
Siena College of Taytay
High School
AEM, Inc. January 2014 - Present
AEM, Inc. January 2014 - Present
Panda Express August 2013 - October 2014
Jollibee Foods Corporation May 2013 - July 2013
TELUS International Philippines 2011 - 2013
Stream Global Services 2010 - 2011
Skills
Technical Support, Customer Service, Internet Troubleshooting, Computer Maintenance, Computer Repair, Fast-paced, Highly motivated..., Organized Multi-tasker, Highly Organized &..., Client Rapport, Professional..., Solution Focused
Education
Rizal Technological University 1998 — 2010
Bachelor of Science (B.S.), Mechanical Engineering
The Pinnacle Group March 2015 - Present
360training.com Philippines June 2014 - March 2015
Stream Global Services October 2013 - May 2014
Stream Global Services October 2013 - May 2014
John Clements Consultants, Inc. June 2013 - November 2013
Convergys December 2011 - February 2012
TELUS International Philippines May 2009 - March 2010
Skills
Human Resources, Recruitments, IT Hardware Support, Labor Relations, Employee Relations, Employee Engagement, Management, Training, Recruiting, Interviews, Performance Management, Social Media Marketing, New Hire Orientations, Talent Acquisition, Online Marketing, Leadership, Strategy, Customer Service
Education
Far Eastern University 2010 — 2014
Bachelor of Science in Business Administration, Human Resource Development Management
University of Santo Tomas 2008 — 2010
Bachelor of Arts (B.A.), Journalism
Concentrix September 2014 - February 2015
The Home Depot May 2013 - February 2014
Nordstrom Rack April 2012 - February 2013
Sitel Philippines 2009 - 2009
TELUS International Philippines July 2006 - July 2007
Skills
Customer Service, Microsoft Office, Sales, Marketing, Inventory Management, Retail, Customer Satisfaction, Time Management, Social Media, Microsoft Excel, Microsoft Word
Education
New Era University, Quezon City
Bachelor of Science (B.S.), Industrial Engineering
Sitel May 2015 - Present
5LINX September 2014 - Present
St Peters Life Plan June 2014 - Present
Silong Restaurant April 2013 - Present
IBEX Global March 2011 - May 2015
BCI Australia October 2011 - December 2011
trg tech March 2011 - April 2011
TELUS International Philippines January 2011 - March 2011
Rainmaker July 2010 - January 2011
Teleperformance June 2009 - July 2010
Skills
Public Speaking,..., Customer Service, Team Leadership, Microsoft Office, Sales, Management, Team Building, Customer Satisfaction, Project Management, Microsoft Excel, Process Improvement, Call Centers, Recruiting, Microsoft Word, Strategic Planning, Sales Management, Analysis, Marketing, Budgets
Education
Silliman University 2006 — 2009
AB Speech and Theatre, Speech Communication and Rhetoric
Northern Marianas College 2004 — 2006
Bachelor of Science (B.S.), Nursing Science
Telus International Philippines October 2007 - April 2014
Pointwest Technologies Inc. March 2007 - September 2007
NEC Telecom Software Philippines April 2001 - March 2007
Skills
Java, Spring, Software Design, Unix, SQL, Oracle, XML, Struts, Subversion, Hibernate, Tomcat, Java Enterprise Edition, Eclipse, Unix Shell Scripting, JUnit, JSP, Web Services, Software Development, EJB, Servlets, UML, Web Applications, JDBC, PostgreSQL, Weblogic, HTML, Programming, Testing
Education
Ateneo de Davao University 1993 — 1997
Bachelor of Science (BS), Computer Science
University of Southeastern Philippines 1993 — 1997
High School
Telus International Philippines September 2006 - February 2008
Rendition Digital Incorporated September 2005 - September 2006
Software Ventures International 2001 - 2003
Education
University of Santo Tomas 1983 — 1988
BS, Electronics and Communications Engineering
Forrester Research July 2007 - Present
TELUS International Philippines 2005 - 2007
Platinum Plans Philippines, Inc 1996 - 2005
DOST 1992 - 1996
Skills
Databases, Database Administration, Oracle RAC, PL/SQL, Business Intelligence, SQL, Unix Shell Scripting, Testing, Microsoft SQL Server, Disaster Recovery, Data Modeling, Oracle, Shell Scripting, Solaris, ITIL, Unix, Linux, Performance Tuning, Data Analysis, Tableau Server..., Oracle GoldenGate
Education
AMA University 1987 — 1992
Bachelor’s Degree, Computer Science
Cognizant Technology Solutions April 2013 - June 2014
Teleperformance July 2011 - April 2013
PA everyday June 2010 - November 2010
Accenture February 2008 - July 2010
TELUS International Philippines September 2005 - February 2008
kgb (formerly InfoNXX Philippines) February 2004 - September 2005
kgb (formerly InfoNXX Philippines) March 2003 - February 2004
Skills
Team Leadership, Leadership Development, Performance Management, Customer Service, Technical Support, Motivational Coaching, Call Center, Performance Development, Coaching, BPO, Call Centers, Customer Satisfaction, Outsourcing, Contact Centers, Management
Education
Silliman University 1993 — 1999
BMC, Mass Communication
Emerson Animal Hospital July 2008 - Present
Therapeutic Services of America February 2007 - May 2008
TELUS International Philippines November 2003 - February 2007
Education
University of Santo Tomas
Associate's degree, Mass Communication/Media Studies