IBEX Global
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IBEX Global Employees
Harris Ford August 2014 - Present
IBEX Global April 2010 - May 2014
Skills
Technical Support, Sales, Retail Sales, Apple Certified, Apple Safari, Apple Software, Apple Remote Desktop, Training & Development, Troubleshooting, Software Troubleshooting, Computer Hardware..., Computer Proficiency, Bartending, Customer Service, Customer Support, Automotive Sales, Craft Beer, Social Media, Customer Satisfaction
Education
Central Oregon Community College
Oral Roberts University
IBEX Global November 2013 - Present
Fred Meyer September 2013 - December 2013
Education
Central Oregon Community College 2014 — 2015
Associate's degree, Biology, General
Clark College 2008 — 2011
None, General Studies
IBEX Global July 2013 - Present
Education
Colorado Technical University-Online 2013 — 2015
IBEX Global June 2014 - August 2014
The Breeze (James Madison University Newspaper) January 2013 - May 2014
Claude Moore Recreation Center February 2011 - August 2013
Skills
Social Media, Microsoft Office, PowerPoint, Photoshop, Microsoft Excel, Microsoft Word, Customer Service, Social Media Marketing, Facebook, Advertising, Teamwork, HTML, Marketing Communications, Event Planning, Research, HQL and databases, Access, Communication, Market Research, Cross-functional Team...
Education
James Madison University - College of Business 2012 — 2016
Finance and Financial Management Services
Potomac Falls High School 2008 — 2012
Advanced Diploma
Oakley Collier Architects, PA September 2014 - Present
West Corporation October 2013 - September 2014
IBEX Global 2013 - 2013
Skills
Customer Service, Team Management, AutoCAD, Microsoft Office, Photoshop, Revit, SketchUp, Architectural Drawings, Adobe Creative Suite, InDesign, Sustainable Design, Architecture, Sketching
Education
Hampton University 2008 — 2013
Master of Architecture (M.Arch.), Architecture
Hampton University
Urban Design, Study Abraod- Italy
IBEX Global February 2014 - September 2014
Comfort Keepers October 2013 - February 2014
Upmc Physician's Service May 2013 - August 2013
Bob's Diner August 2011 - July 2012
Skills
Vital Signs, Customer Service, Microsoft Excel, Microsoft Word, Healthcare, CPR Certified, First Aid
Education
Bidwell Training Center Inc 2013 — 2014
Medical Assistant Diploma, Medical Assistant
Community College of Allegheny County 2010 — 2010
Pre-Nursing, Registered Nursing/Registered Nurse
Kaplan Career Institute-Pittsburgh 2005 — 2008
Medical Assistant Management, Medical/Clinical Assistant
IBEX Global November 2014 - Present
Samsung August 2013 - August 2014
Cricket Wireless May 2008 - May 2013
Convergys April 2010 - January 2011
McDonald's Corporation May 2008 - September 2008
JCPenney May 2007 - May 2008
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Microsoft Excel, Data Entry, Microsoft Office, PowerPoint, Team Building, Time Management, Sales, Leadership, Marketing, Team Leadership, Public Speaking, Training
Education
Harris-Stowe State University 2008 — 2010
Early Childhood Education and Teaching
Eureka high school
Regular/General High School/Secondary Diploma Program
Indiana University of Pennsylvania August 2013 - Present
Indiana University of Pennsylvania May 2013 - Present
Eat'n Park Hospitality Group May 2015 - August 2015
YMCA of Indiana County May 2014 - July 2014
IBEX Global December 2011 - August 2012
Philadelphia Youth Network March 2007 - October 2007
Skills
Microsoft Office, Fundraising, Microsoft Word, Photoshop, PowerPoint, Social Media, Hospitality, Public Speaking, Event Planning, Leadership, Customer Service, Community Outreach, Social Networking, Management, Microsoft Excel, Nonprofits, Time Management, Facebook
Education
Liberty University
Master’s Degree, Master of Arts in Christian Ministry
Indiana University of Pennsylvania 2015 — 2015
M.A. Master's Degree, Employment & Labor Relations
Indiana University of Pennsylvania 2010 — 2014
Bachelor of Science (B.S.), Hospitality Management
IBEX Global January 2014 - Present
Z Wireless - Verizon Premium Wireless Retailer January 2012 - January 2013
TRG October 2007 - November 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, HTML, Strategic Planning, Budgets
Education
Frostburg State University
IBEX Global April 2015 - Present
SPi Global October 2013 - March 2015
Dish Network April 2005 - October 2013
Progressive Insurance June 2000 - April 2005
Checks Unlimited September 1997 - June 2000
Skills
Customer Experience, Call Center, Process Improvement, Workforce Management, Vendor Management, Customer Satisfaction, Customer Retention, Outsourcing, Customer Service, Strategy, Management, Project Management, CRM, Operations Management, Strategic Planning, Leadership, Contract Negotiation, Sales, Performance Management, Call Centers, Quality Assurance, Strategic Partnerships, Cross-functional Team..., Team Leadership, Recruiting, Training, Program Management, Team Building, Account Management, Telecommunications, Employee Engagement, Analytics, Leadership Development, Change Management, Budgets, Business Process..., Coaching, Business Development, Team Management, Time Management, Start-ups, Contact Centers, Call Center Development, Executive Management, Sales Operations, SaaS, Salesforce.com, Direct Sales, Lead Generation, BPO
Education
Eckerd College 1991 — 1995
BA, Human Development with a concentration in Mental Health
The Home Depot April 2015 - Present
Self-employed 2006 - Present
H&R Block February 2015 - April 2015
IBEX Global October 2014 - December 2014
Skills
Customer Service, Microsoft Word, Sales, Cooking, Animal Husbandry, Agriculture, Research, Marketing Strategy
Education
Bidwell Training Center Inc 2015 — 2015
Medical Claims Processor
pittsburgh diesel institute 1994 — 1994
3 MONTH TRAINING, CLASS A CDL TANKER; DOUBLES; TRIPLES
Verizon Wireless March 2014 - Present
IBEX Global 2010 - March 2014
CBC Companies May 2006 - April 2010
First Data Corporation August 2002 - January 2006
Skills
Customer Service, Typing, Desktop Computers, Web Content, Web Design, Listening to customers, Writing, Banking, Pharmacy Technicians, Microsoft Office, Firefox, Internet Explorer, Spelling, Reading, HTML, Email, AIM, Yahoo Search
Education
Baldwin-Wallace College 1995 — 1999
Bachelor of Science (BS), Computer Science
Select Staffing November 2014 - Present
IBEX Global October 2013 - June 2014
alishah international December 2011 - February 2013
Mobilink April 2008 - November 2011
Ufone December 2006 - March 2008
instaphone cellular company July 2005 - March 2006
Shell Oil Company February 2005 - July 2005
Skills
Team Management, Call Centers, Customer Service, Quality Assurance, Sales, Training, Customer Satisfaction, Management, Leadership, Team Leadership, Operations Management, Time Management
Education
Preston University 2001 — 2004
Bachelor of Business Administration (BBA)
Federal Urdu University of Arts, Science and Technology 1999 — 2001
Intermediate, Commerce Group
Municipal School 1992 — 1999
Secondary, General Group
FedEx Tech connect September 2014 - Present
IBEX Global July 2013 - Present
Advance America December 2013 - September 2014
ServiceLink September 2011 - July 2013
ServiceLink September 2011 - July 2013
Education
Ohio Valley College of Technology 2006 — 2008
Associate's degree, Accounting and Business/Management
Massage Envy July 2014 - Present
IBEX Global November 2013 - February 2014
Golden Corral August 2013 - November 2013
Skills
Customer Service, Teamwork
Education
Centura College-Newport News 2014 — 2015
Associate of Science (AS), Massage Therapy/Therapeutic Massage
Virginia State University 2012 — 2013
Thomas Nelson Community College
Health Services/Allied Health/Health Sciences, General
IBEX Global September 2011 - Present
IBEX Global September 2011 - Present
Security Company February 1990 - November 2009
Skills
Talent Acquisition, Performance Management, Screening, Applicant Tracking..., Human Resources, Internet Recruiting, Talent Management, Employee Engagement, Performance Appraisal, Management, Vendor Management, Customer Satisfaction, Time Management, Customer Service
Education
ITT Technical Institute-Pittsburgh 1989 — 1992
Computer Associates Degree, Computer Software Engineering
IBEX Global January 2014 - June 2014
Solar Entertainment January 2013 - January 2014
Real Radio Network Inc. July 2006 - June 2013
Advance Media Broadcasting Inc. June 1998 - June 2006
People Support/Aegis September 2003 - November 2005
Asia Partnership Philippines, Inc. March 2004 - March 2005
Quest Broadcasting Inc. June 1993 - June 1998
Skills
Radio, Social Media, Training, Marketing Communications, Public Relations
Education
Ateneo de Davao University 1993 — 1997
Bachelor of Arts (B.A.), Communication and Media Studies
De La Salle University 1990 — 1992
Bachelor's degree, Computer Science
3D TEK CNC May 2015 - Present
JPMorgan Chase & Co. September 2014 - November 2014
IBEX Global November 2011 - September 2014
Sitel Philippines April 2008 - November 2011
Skills
Customer Service, Employee Engagement, Soft Skills, Performance Management, Training, Training Delivery, Training Needs Analysis, Workforce Management, BPO, Call Centers, Team Management
Education
Far Eastern University 2001 — 2004
BS Nursing
IBEX Global March 2013 - April 2014
DIRECTV July 2010 - April 2013
Education
DeVry University 2014 — 2015
Associate of Science (A.S.), Network and System Administration/Administrator
Strayer University 2008 — 2011
Associate of Science (A.S.), Accounting
IBEX Global May 2010 - May 2014
St. John Knits April 2008 - August 2009
Skills
Workforce Management, Call Centers, Contact Centers, Customer Experience, Team Management, Call Center Development, Team Leadership, Contact Center..., Customer Service, Customer Support, Teamwork, Coaching, Team Building
Education
Portland State University 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Seattle Central Community College 2003 — 2005
Associate of Arts (AA), English Language and Literature, General
Florida Keys Community College 2000 — 2000
company confidential October 2013 - Present
IBEX Global 2013 - 2013
Private Duty Home Health Aide 2011 - 2013
Dr. Boatright and Associates 2012 - 2012
NCO Financial Systems 2011 - 2011
Skills
Customer Service, Customer Retention, Collections, Accurate Data Entry, Communication
Education
Gerald R. Ford Jobs Center 2008 — 2009
Cerificate, Practical Nursing, Vocational Nursing and Nursing Assistants
Godwin Heights High School 2008 — 2009
Diploma, Academics
Career Quest Learning Centers Inc-Jackson
Medical/Clinical Assistant
JC Landscaping August 2011 - Present
IBEX Global July 2013 - November 2013
Swan and sons Woodworking LLC October 2012 - September 2013
Bend Parks and Rec. September 2009 - October 2010
Skills
Customer Satisfaction, Customer Service, Microsoft Office, Troubleshooting, Microsoft Excel, Microsoft Word, PowerPoint, Automotive Repair, Team Building, Sales, Team Leadership, Automobile, Inventory Management, Parts, Vehicles, Leadership, Management, Automotive, Retail, Project Management
Education
Central Oregon Community College 2012 — 2015
Automotive Engineering Technology/Technician
A. Bargas and Assoicates LLC October 2015 - Present
IBEX Global January 2015 - July 2015
PlaneTechs LLC December 2013 - June 2014
PlaneTechs LLC December 2013 - December 2013
Aerotek Aviation Engineering at Ultra Electronics Advanced Tactical Systems January 2013 - August 2013
Boeing August 2011 - November 2012
McKee Avionics August 2010 - August 2011
M7 Staffing & Business Solutions March 2010 - August 2010
Gore Design Completions, Ltd. December 2007 - March 2010
Strom Aviation June 2007 - December 2007
Skills
Computer-savvy, Quality Assurance, Wire Schematics an..., Electrical..., Great troubleshooting..., Internet Troubleshooting, Networking, Terminations, Operational Checks, Packet Tracer, Online Research, Equipment Installation, Wiring Installation, Windows 3.1, Windows 2000, Windows NT, Windows Vista, Windows 7, AS9100, Composites, Avionics, Aircraft Maintenance, Root Cause Analysis, Aerospace, Aircraft, Flight Test, Manufacturing, Aviation, Troubleshooting, Maintenance & Repair, Flight Safety, Military Aviation, Inspection, Flights, Testing, Helicopters, Aircraft Systems, Systems Engineering, Aeronautics, Commercial Aviation, Airworthiness, Radar, Military, Air Force, Human Factors, Earned Value Management, A&P
Education
ITT Technical Institute-San Antonio 2014 — 2016
Associate of Science (A.S.), Drafting and Design Technology/Technician, General
Kaplan University 2010 — 2012
Bachelor of Applied Science (BASc), Network and System Administration/Administrator, 3.89GPA
Kaplan University 2009 — 2010
Associate of Science (AS), Information Technology, 3.90GPA
Team Oregon Motorcycle Safety Program 2009 - Present
The Pour House Grill April 2015 - June 2015
NAVIS September 2013 - January 2015
IBEX Global November 2011 - September 2013
IBEX Global May 2009 - November 2011
Broken Top Club 2008 - 2009
THREEGATE Media Group March 2006 - December 2007
Big Easy Concert House January 2005 - March 2006
Spokane Country Club July 2001 - December 2004
Blue541 February 2001 - June 2001
Skills
Workforce Management, Call Center, IEX, Operations Management, Contact Centers, Inbound Marketing, Outsourcing, COPC, Customer Satisfaction, Service Delivery, Contact Center..., Team Leadership, Leadership Development, Technical Leadership, Customer Support, Customer Service, BPO, Ultipro, Motorcycle Safety, Instructor-led Training, Team Building, Team Management, Project Management, Call Centers, Management, Customer Experience, Training, Customer Retention, Vendor Management, CRM, Coaching, Employee Training, Process Improvement, Performance Management
Education
Oregon Institute of Technology 2015 — 2018
Bachelor's degree, Pre-Medical Imaging
Eastern Washington University 1998 — 2009
Bachelor of Arts (B.A.), Fine and Studio Arts
Washington State University 1995 — 1998
Architecture
Columbia Basin College 1992 — 1995
Associate of Arts (A.A.), General Studies
Columbia Basin College 1990 — 1992
Associate of Arts and Sciences (A.A.S.), Hazardous Materials Management
Kennewick High School 1984 — 1988
college October 2012 - Present
IBEX Global October 2013 - December 2013
US Army November 2007 - November 2012
Skills
3D Modeling, 3D, Photoshop, Computer Graphics, Typing, Multi Tasking, Fast-paced, Meet Deadlines, Professional Services, Artistic Abilities
Education
The Art Institute of Pittsburgh-Online Division 2012 — 2015
Bachelor of Fine Arts (BFA), media arts and animation
Alfred State College - SUNY College of Technology 2002 — 2004
Associate of Arts and Sciences (AAS), computer art and graphic design
IBEX Global June 2013 - Present
Laser Certified February 2012 - Present
Anti-Corruption Certification February 2012 - Present
Ethics Certification February 2012 - Present
Canon December 2011 - Present
Certifications June 2011 - Present
Soldering Certification September 2009 - Present
Canon Inc June 2007 - Present
Canon March 2005 - January 2007
Canon March 2005 - June 2005
Skills
•Operating Systems :..., •Applications Software..., •Networking Skills, •PC Maintenance :..., •Hands on experience..., Troubleshooting, Network Security
Education
ECPI College of Technology 2009 — 2012
Bachelor of Science, Computer Information Sciences
ECPI University 2009 — 2012
Bachelor's degree, Network Security
Virginia Union University 2001 — 2002
Psychology
OpenText September 2014 - Present
OpenText September 2014 - Present
Alorica Philippines, Inc. January 2014 - June 2014
IBEX Global October 2013 - January 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Management, Microsoft Excel, Team Management, Team Leadership, Customer Experience, Training, Process Improvement, Technical Support, Troubleshooting, Business Process, Leadership, Product Management, Software Documentation, Service Delivery, Telecommunications
Education
St. Peter's College of Balingasag 1997 — 2002
Bachelor's degree, Elementary Education and Teaching
St. Rita's College - Balingasag 1993 — 1997
Balingasag Central Elementary School 1989 — 1993
IBEX Global February 2010 - May 2014
Applebees International January 2004 - November 2009
C. Martin Co. February 1996 - June 1998
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Team Management, Contact Centers, Customer Satisfaction, Performance Management, Customer Experience, Customer Service, Telemarketing, Service Delivery, Operations Management, Customer Retention, Vendor Management
Education
Allan Hancock College 2006 — 2008
2 years, Addiction Studies/ Business Administration
Samsung Electronics America April 2015 - Present
IBEX Global October 2013 - April 2015
All Wireless Inc. January 2013 - October 2013
Verizon Wireless October 2006 - December 2012
Skills
Telecommunications, Customer Satisfaction, Customer Service, Sales, Customer Retention, Account Management, Sales Operations, Direct Sales, Sales Management, Sales Process, Solution Selling, New Business Development, B2B, Selling, Business Development, Managed Services, Training, Employee Training, Cold Calling, Key Account Management, Negotiation, Android, iOS, Technical Support, Mentoring, Data Analysis, Database Design, Technical Documentation, Technical Training, Subject Matter Experts, Content Development
Education
Covington Theology Seminary 2012 — 2015
Associates in Sacred Literature, Sacred Literature, 3.5
West Georgia Technical College 2006 — 2006
Computer Information Systems
Chattahoochee Technical College 2004 — 2006
Computer information systems
Anthem, Inc. January 2015 - Present
Alorica April 2013 - December 2014
IBEX Global February 2011 - September 2011
West Corporation October 2009 - March 2010
AAFES August 2004 - October 2008
Walmart November 2002 - August 2004
Skills
Forklift Operator, Order Picking, Customer Service, Inventory Management, Distribution Center..., Order Processing, UPS Shipping, Order Fulfillment, Inventory Accuracy, Shipping, Inventory, Warehousing, Warehouse Management, Physical Inventory, Material Handling, Inventory Control, Deliveries, Dispatching, Cashiering, Internet Recruiting, Stock Control
Education
Ashworth University 2011 — 2012
pharmacy tech, Pharmacy
IBEX Global December 2013 - Present
Point Pub June 2009 - November 2013
Johnstown Brewing Company November 2006 - May 2008
Yellowstone National Park May 2007 - August 2007
Skills
Social Media, PowerPoint, Microsoft Office, Social Media Marketing, Facebook, Advertising, Microsoft Excel, Microsoft Word, Marketing Communications, Customer Service, Event Planning, Marketing, Social Networking, Public Relations, Marketing Strategy, Public Speaking, Teamwork, Market Research, Event Management
Education
Indiana University of Pennsylvania 2011 — 2013
Bachelor of Science (BS), Marketing
Pennsylvania Highlands Community College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
RISE UP October 2014 - Present
UNIFIED PEOPLE April 2010 - Present
IBEX Global August 2012 - December 2013
Gabriel Brothers October 2011 - December 2012
Skills
Customer Service, Management, Customer Satisfaction, Leadership, Team Leadership, Training, Time Management, Teamwork, Team Management, Microsoft Excel, Call Centers, Event Planning, Nonprofits, Program Development, Public Relations, Public Speaking, Research, Social Media, Social Networking, Strategic Planning, Business Strategy
Education
Hampton University 1995 — 1999
Bachelor of Science (BS), Biology, General
University of Pittsburgh
Maersk Line, Limited January 2015 - Present
Randstad October 2014 - January 2015
Apollo Professional Solutions July 2014 - October 2014
Artech Information Systems April 2014 - July 2014
IBEX Global July 2013 - April 2014
Alorica January 2013 - July 2013
AppleOne April 2012 - January 2013
Lockheed Martin 2009 - April 2011
US Joint Forces Command 2009 - April 2011
Verizon January 2008 - April 2009
Skills
Troubleshooting, Technical Documentation, Customer Service, Program Management, Project Planning, Integration, Team Building, Visio, Technical Communication, Management, Project Management, Physical Data Modeling, DoD, Leadership, Security, Process Improvement, Microsoft Office, Training, Software Documentation, Military, Switches, Routers, System Administration, Networking, TCP/IP
Education
Infotec IT and Leadership Training 2013 — 2013
CompTIA Network + Extreme Boot Camp, Computer Systems Networking and Telecommunications
Infotec IT and Leadership Training 2012 — 2012
Interconnecting Cisco Network Devices, Cisco Networking
Full Sail University 2010 — 2011
Masters of Science, Entertainment Business, 3.23 GPA
Strayer University (VA) 2007 — 2010
Master of Business Administration (M.B.A.), Federal Contract Acquisition & Management, 3.42 GPA
Bryant & Stratton College 2005 — 2007
Bachelor of Business Administration, Information Technology, 3.94 GPA
Nansemond River High 1990 — 1994
Advanced Studies Diploma, Advanced Studies
Valkyrie Enterprises January 2015 - Present
Valkyrie Enterprises October 2014 - January 2015
US Navy 2007 - October 2014
US Navy January 2014 - September 2014
IBEX Global January 2010 - April 2013
Skills
IT Administration, Project Management, Data Aggregation/..., Problem Resolution and..., RF Communications, Intra-Personal Skills, Inventory Management, Military, DoD, Navy, Government, Information Assurance
Education
ECPI University 2014 — 2017
Current Student, Network Security
Advanced Computers and Electronics Military School 2007 — 2008
Professional, Military Systems and Maintenance Technology
Teays Valley Christian School 2005 — 2007
IBEX Global January 2006 - Present
IBEX Global January 2006 - Present
IBEX Global January 2006 - November 2013
TRG Customer Solutions 2006 - 2010
TRG Customer Solutions 2006 - 2009
TRG Customer Solutions 2006 - 2008
Reese Brothers 2006 - 2007
Aiport/Multiple Resturants 1999 - 2005
Skills
Sales Management, Customer Satisfaction, Customer Service, Training, Microsoft Excel, Reporting & Analysis, Sales, Interviews, Coaching, Team Building, Team Leadership, Team Management, Teamwork, People Development, Workforce Management, Performance Management, Leadership Development, Leadership, New Business Development, Communication Skills, Microsoft Office, Sales Operations, Quality Assurance, Employee Training, Telecommunications, Time Management, Data Analysis, Client Relations Skills, CRM, Hiring, Goal Setting, Call Centers, Personal Development, BPO, Avaya
Education
Moon Area High School 1996 — 2000
Diploma, all required, 12
Community College of Beaver County
Business Administration and Management, General
IBEX Global April 2013 - October 2013
Shell Oil Company October 2012 - March 2013
Big Lots October 2012 - December 2012
intergity April 2012 - July 2012
Lowes Home Improvement October 2010 - March 2011
Lowes Home Improvement August 2008 - October 2010
Education
Columbia State Community College
Associate of Science, Nursing
IBEX Global June 2014 - February 2015
IBEX Global July 2013 - June 2014
Arvato Digital Services, llc November 2006 - February 2012
D3 Counseling Services January 2006 - January 2007
Santa Clarita Christian School August 2004 - June 2005
Detres Family June 1999 - July 2004
Woodbury University January 1995 - June 1999
D3 Design & Pattern Service November 1994 - March 1997
Skills
Customer Service, Call Center, Customer Satisfaction, Training, Human Resources, Call Centers, Business Analysis, Quality Assurance, Marketing, Customer Retention, PowerPoint, Telephone Skills, Performance Management, Coaching, Strategic Planning, Customer Experience, Windows, Vendor Management, Social Media, Project Planning, Leadership, Microsoft Word, Data Analysis, Management, Team Leadership, Direct Sales, Leadership Development, Process Improvement, Employee Relations, Sales Operations, Team Management, Sales Management, Cross-functional Team..., Analysis, Recruiting, Employee Training, Access, New Business Development, Project Management, Negotiation, Microsoft Office, Microsoft Excel, Sales, Operations Management, Team Building, Teamwork, Time Management, Retail, Software Documentation, CRM
Education
California State University 2002 — 2005
Master of Business Administration
American River College
Associate of Arts
Woodbury University
Bachelor of Science, Fashion Design
IBEX Global August 2014 - Present
Ticketmaster May 2013 - June 2014
iQor April 2004 - February 2013
Education
Colorado Technical University 2011 — 2017
Bachelor of Business Administration (BBA), Accounting and Business/Management
UPS June 2015 - Present
Holdsome Investments Group May 2012 - Present
Ibex Global May 2012 - Present
United States Postal Service December 2014 - June 2015
Agape counseling and therapeutic services August 2008 - June 2011
Northrop Grumman Corporation July 2007 - August 2008
Skills
Counselling, Report Writing, Social Psychology, health and wellness, physical labor, Mental Health, Autism Spectrum..., Criminal Law, Sociology, Counseling Psychology, Program Evaluation, Psychology, Psychotherapy, Program Development, SPSS, Conflict Resolution, Critical Thinking, Cpr Certified, First Aid, Community Outreach, Statistics, Volunteer Management, Higher Education, Oral, Collaborative Problem..., Research, Social Services, Community Development, Criminal Justice, Data Entry, Public Health, Manual Labor, Plannning
Education
Hampton University 2009 — 2013
Bachelor of Science (BS), Criminal Justice/Safety Studies
Tidewater Tech-Trades 1998 — 1999
Associate of Science (A.S.), Computer Science
IBEX Global July 2015 - Present
HAP Enterprises LLC June 2011 - July 2015
Skills
Linux, Windows, Cisco IOS, Hyper-V, VMware, Windows Server, C, Java, TCP/IP, Virtualization, Networking, Network Administration, System Administration, Technical Support
Education
Community College of Beaver County 2011 — 2014
Associate of Applied Science, Computer Information Systems/ Networking
Club Radio EDM February 2013 - Present
IBEX Global February 2013 - Present
Skills
Internet Radio, Music Industry, DJ, Serato, Computers, Radio, Studio Recording, Recording
Education
Danville Community College
Aaron's, Inc January 2015 - Present
NCO Financial Services Group, Inc. April 2014 - December 2014
IBEX Global October 2013 - March 2014
Aurora Companies, LLC December 2012 - October 2013
KB Fast Foods January 2011 - August 2012
Rice Enterprises, LLC dba McDonald's March 2003 - January 2011
Rice Enterprises, LLC dba McDonald's January 2000 - January 2011
Rice Enterprises, LLC dba McDonald's April 2008 - December 2010
Skills
Inventory Management, Training, Management, Time Management, Restaurants, Accounting, Income Statement, Food, Sales, Hospitality, Human Resources, Variance Analysis, Customer Service, Microsoft Office, Microsoft Excel, Budgets, Forecasting, Customer Satisfaction, Hiring, Retail
Education
University of Phoenix 2014 — 2017
Bachelor of Business Administration (BBA), Business Finance
Community College of Allegheny County 2001 — 2003
Credit Courses in the fields of, Human Resources Management and Finance
Brain Dance Designs January 2013 - Present
IBEX Global February 2014 - September 2014
Xerox Business Services April 2011 - February 2014
ACS, a Xerox Company June 2009 - March 2011
Capgemini July 2006 - June 2009
Playing Field, Inc. June 2004 - June 2006
EDS September 2002 - June 2004
EDS September 2000 - September 2002
Skills
New Business Development, IT Strategy, Financial Analysis, Strategy, Change Management, CRM, Project Management, Outsourcing, IT Outsourcing, Start-ups, Integration, Leadership, Business Analysis, Process Improvement, Management Consulting, Business Transformation, Enterprise Architecture, Cloud Computing, Project Portfolio..., Data Center, Business Process..., Program Management, ITIL, Professional Services, Business Strategy, Vendor Management, Management, PMP, Cross-functional Team..., BPO, Enterprise Software, Business Process, Business Intelligence, SaaS, PMO, IT Management, Software Development, IT Service Management, Consulting, ERP, Solution Selling, Service Delivery, Business Development, Sales Management, Amazon Web Services...
Education
Auburn University 2000 — 2003
MBA, International Business/Finance
Southwestern Oklahoma State University
BS, Computer Science, Math & Accounting
Advantage Sales & Marketing September 2014 - Present
Convergys March 2014 - May 2014
HSN July 2013 - February 2014
Dollar General September 2012 - June 2013
IBEX Global March 2013 - May 2013
Skills
Desire to Succeed, Applied Behavior..., Exceptional People..., Computer Proficiency, Microsoft Excel, PowerPoint, Customer Service, Cash Register, Technical Support, Cashiering, Customer Satisfaction, Data Entry, Microsoft Office, Sales, Telephone Skills, Time Management, Visual Merchandising, Inventory Control
Education
Kaplan University 2012 — 2015
IBEX Global April 2014 - Present
IBEX Global July 2012 - March 2014
So Chic Clothing & Accessories April 2010 - October 2012
Heritage Automotive May 2011 - December 2011
Lucas Chevrolet March 2011 - May 2011
Lexington Chevrolet, Inc January 1996 - January 2010
Skills
Microsoft Office, CRM, Customer Service, Operations Management, Sales, Management, Sales Management, Recruiting, Training, Marketing Strategy, Automotive, Account Management, Customer Satisfaction, Automobile, Negotiation, Team Building, Vehicles, Team Leadership, New Business Development, Networking, Call Centers, Customer Retention, Business Development, Sales Operations, Process Improvement, Leadership, Coaching, Team Management, Inventory Management, Sales Process, Interviews, Purchasing, Strategic Planning, Marketing, E-commerce, Vendor Management, Performance Management, Payroll, Employee Training, Leadership Development, Analysis, Workforce Management, Customer Experience, Business Planning, Cold Calling, Retail, Forecasting, Finance
Education
Middle Tennessee State University 2011 — 2014
Bachelor's degree, Organizational Leadership
Jackson State Community College 1998 — 2000
Computer Information System
ServiceSource June 2015 - Present
Deer Run Retreat Center February 2009 - June 2015
Dell July 2013 - May 2015
IBEX Global April 2012 - July 2013
Middle Tennessee State University August 2011 - December 2011
Columbia State Community College January 2011 - May 2011
Home Depot January 2010 - July 2010
Wiremasters Inc July 2004 - February 2009
Wisconsin Academy July 2000 - June 2004
Campion Academy August 1998 - June 2000
Skills
Public Speaking, Teaching, Non-profits, Higher Education, Curriculum Design, Community Outreach, Leadership Development, Research, Social Media, Fundraising, Youth Ministry, Event Planning, Management, Theology, English, Program Evaluation, Project Planning, Nonprofits, Editing, Event Management, Team Building, Curriculum Development, Social Media Marketing, Microsoft Word, Microsoft Excel, Public Relations, Qualitative Research, Staff Development, Volunteer Management, Budgets, Classroom, Outlook, Creative Writing, Program Management, Training, Coaching, Workshop Facilitation, Team Leadership, System Administration, Adult Education, Distance Learning, Healthcare, Strategic Planning, Organizational..., Educational Leadership, Youth Mentoring, Microsoft Office, Leadership, Sales, Customer Service
Education
American Military University 2011 — 2011
Masters of Arts, History
Andrews University 2001 — 2005
Masters of Arts, Education
Southern Adventist University 1992 — 1997
BA, Religious Studies
IBEX Global November 2013 - Present
West Corporation November 2011 - April 2013
Wal-mart June 2007 - December 2009
Hawkins Personnel Group December 2006 - May 2007
Imation July 1997 - October 2006
3M Company October 1981 - June 1997
Skills
Data Entry, Sales, Customer Service, Computer literate with..., Ability to accurately..., Work well independently..., 10 Years of Data Entry..., Computer (Microsoft..., ICD-9, CPT and HCPCS..., Some sign language and..., Microsoft Word, Training, Microsoft Excel, Research, Creative Writing, English, Call Centers, Time Management
Education
Everest Institute 2010 — 2011
Diploma, Summa Cum Laude, Medical Insurance billing and Coding, 4.0
California State University-Northridge 1977 — 1979
Bachelor of Arts (BA), English Language and Literature, General
Ventura College 1972 — 1974
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
IBEX Global May 2013 - Present
Coordinating Council for Independent Living November 2010 - October 2012
CCWA/Paradise Farm Camps April 2001 - September 2004
Skills
BPO, Team Management, Call Centers, Customer Satisfaction, Outsourcing, Workforce Management, Customer Service, Contact Centers, CRM, Customer Experience, Telemarketing, Customer Retention, Sla, Service Delivery, Inbound Marketing, Telecommunications, Call Center Development, IVR, Sales
Education
Springhouse Computer School 2007 — 2008
Microsoft Office
Delaware County Community College 2002 — 2003
ServSafe Food Managers certification
Samara House 1997 — 1999
Life Skills
The United Methodist Church December 2013 - Present
Self-employed May 2012 - Present
IBEX Global November 2006 - May 2012
Self Employed July 1996 - November 2006
Skills
Leadership
Education
Union Theological Seminary, Philippines
Masters of Divinity, Divinity/Ministry
Pennsylvania State University, The Dickinson School of Law
Doctor of Law (JD), Law
Clarion University of Pennsylvania
Bachelor of Science (BS), Economics
IBEX Global August 2014 - January 2015
Touch Tone Marketing May 2014 - August 2014
O'Reilly Auto Parts September 2013 - August 2014
Banfield Pet Hospital May 2010 - October 2010
United States Navy November 2006 - February 2010
Skills
Computer Repair, Network Security, Goal Oriented, Windows 7, Team-oriented, Microsoft Office, Computer Hardware, Security, Honest, Customer Service, Windows XP, Software Installation, Leadership, Communications Skills, Analytical/Research..., Computer/Technician..., Multitasking, Interpersonal Abilities, Leadership Capabilities, Hardworking, Strong Work Ethic, Willingness to Learn, Excellent problem..., Critical Thinker, Unix Operating Systems, Macintosh hardware, Apple OS
Education
ECPI University 2015 — 2017
Bachelor of Computer Information And Science, Network Security
Tidewater Community College 2011 — 2013
Associate's Degree, Information Technology, 3.5 GPA
Ontario High School 2001 — 2005
Diploma, General
Rock Creek Market August 2014 - Present
IBEX Global January 2014 - September 2014
RUSD/Home studio March 2013 - June 2013
California Baptist University July 2006 - November 2012
Diamondhead Baptist Church February 2000 - February 2006
New Orleans Baptist Theological Seminary August 1993 - July 2000
Skills
Higher Education, Teaching, Public Speaking, Community Outreach, Event Planning, Fundraising, Singing, Research, Editing, Volunteer Management, Student Affairs, Social Media, Curriculum Development, Curriculum Design, Event Management, Music, Choral, Staff Development, Student Development, Proofreading
Education
New Orleans Baptist Theological Seminary 1993 — 1997
Doctor of Musical Arts, Voice
Golden Gate Baptist Theological Seminary 1983 — 1986
Master of Church Music, Voice
California Baptist University 1978 — 1982
Bachelor's Degree, Music, Voice
IBEX Global February 2010 - Present
Criterion Catalysts March 2006 - June 2006
Bechtel Power Corporation October 2005 - January 2006
Southern California Edison April 2002 - June 2003
Sprint Communication Systems October 2000 - March 2001
EarthLink March 1999 - October 2000
Honeywell Process Solutions March 1998 - March 1999
North Star BlueScope Steel November 1996 - March 1998
Diggs Electric April 1996 - November 1996
US Navy January 1994 - April 1996
Skills
Journeyman Instrument..., Apple Certified..., Certified Control..., Journeyman Electrician, Microsoft Technologies, Training, Apple Certified, Hardware, Technical Writing, Computer Hardware, iOS, Technical Support, Help Desk Support, Inbound Marketing, Electronics, Electricians, System Deployment, iPhone, Management, Contact Centers, Customer Service, iWork, Windows 7, Business Process, BPO, Technical Training, OS X
Education
US Navy 1994 — 1994
Associates, Avionics
Kaplan University
Information Technology
Langley Air Force Base April 2015 - Present
Huntington Ingalls Industries, Inc. June 2014 - Present
IBEX Global March 2013 - May 2014
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, HTML
Education
DeVry University 2015 — 2017
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, Sophmore
Hampton High School 2008 — 2012
Advanced Diploma
IBEX Global June 2015 - Present
Insight Global January 2014 - May 2014
thunder valley April 2013 - December 2013
Advance Auto Parts March 2013 - April 2013
The Chimes October 2010 - February 2012
Omnisource Southeast February 2011 - January 2012
ABC Phones July 2009 - November 2009
McDonald's Corporation May 2009 - August 2009
U.S. Marines Corps November 2004 - December 2008
Skills
Leadership, Customer Service, Microsoft Office, Windows, PowerPoint, Microsoft Word, Teamwork, Government, Microsoft Excel, HTML, Computer Hardware, Computer Repair, Time Management, Computer Security, Windows 7, Linux, Network Security, Security, Troubleshooting, System Administration, Networking, Computer Maintenance
Education
ECPI University 2014 — 2016
Bachelor's degree, Electrical and Electronics Engineering
ITT Technical Institute 2012 — 2014
Associate of Science, Network System Administration
Litchfield High School 2000 — 2004
High School Diploma, General Studies
SAIT Services November 2008 - Present
IBEX Global July 2004 - August 2007
Applied Card Systems February 2001 - August 2004
Skills
Hardware, Active Directory, Troubleshooting, VMware, Call Centers
Education
Fayette Plateau Vo-Tech 1999 — 2000
Computer and Information Sciences and Support Services
Broome Community College 1986 — 1988
Business Administration and Management, General
IBEX Global August 2014 - Present
Susquehanna Bank November 2013 - August 2014
Disneyland January 2011 - April 2011
Skills
Microsoft Office, Sociology, Multi Tasking, Bilingual, Microsoft Word, Writing, Internet, Fast-paced, Perfectionist, Perfect Attendance
Education
Indiana University of Pennsylvania 2010 — 2015
Bachelor's degree, Sociology
Collegiate academy 2006 — 2009
IBEX Global May 2013 - June 2015
LegalShield - Independent Associate Bill Harrel 2013 - 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Time Management, Telecommunications, Team Leadership, Team Building, Sales, Training, Call Centers
Education
Columbia State Community College 2013 — 2014
Associate's Degree, Business
Tennessee Technology Center at Hohenwald 2012 — 2013
Administrative Assistant w/ Accounting Emphasis Diploma, Administrative Office Technology
Senior Solutions at Home Inc. June 2013 - Present
IBEX Global June 2012 - July 2013
Texas Department of Aging and Disability Services June 2011 - February 2012
Skills
Customer Service, Case Management, Nonprofits, Community Outreach, Healthcare, Data Entry, Mental Health, Teamwork, Leadership, Time Management
Education
El Centro College 2007 — 2008
General Studies
Eastfield College 2006 — 2008
General Studies
IBEX Global August 2013 - Present
IBEX Global July 2012 - August 2013
Skills
Software Development, C#, ASP.NET, SQL, Visual Studio, SQL Server Management..., Java, Eclipse, JavaScript, CSS3, HTML 5, Web Development
Education
ITT Technical Institute-Nashville 2011 — 2013
Associate of Science (AS), Computer Software Technology/Technician
IBEX Global June 2015 - Present
Lowe's Home Improvement May 2013 - June 2015
Farmers Insurance Group of Companies August 2007 - March 2013
Farmers Insurance Group of Companies February 2005 - August 2007
Oregon State Legislature November 2003 - February 2005
Skills
Business Development, Training, Human Resources, Budgets, movie production, Film Production, Independent Film, Recruiting, Management, Brokers, Account Management, Film Finance, Film, Screenwriting
Education
Western Oregon University 2003 — 2007
Central Oregon Community College 2002 — 2003
IBEX Global May 2015 - Present
Qualfon June 2012 - April 2015
Stream Global Services 2008 - July 2011
3Com April 2006 - July 2008
ModusLink Corporation 2003 - 2004
Stream Global Services August 1997 - January 2003
Software Support Inc. May 1994 - June 1997
IBM 1984 - 1994
Skills
BPO, Outsourcing, Contact Centers, Customer Experience, Operations Management, Call Center, Mergers & Acquisitions
Education
Fairfield University 1979 — 1983
BS, Mathematics
NAVIS December 2013 - Present
IBEX Global May 2012 - April 2013
Skills
Sales, Hospitality, Hotels, Customer Service, Hospitality Industry, Resorts, Tourism, Technical Support, Hotel Management, Front Office, Revenue Analysis, Hospitality Management, Account Management, Customer Satisfaction, Team Building
Education
Central Oregon Community College 2012 — 2014
IBEX Global July 2015 - Present
Beau Rivage Resort & Casino September 2006 - August 2014
TGI Fridays September 2002 - August 2006
Skills
Hotels, Customer Satisfaction, Hotel Management, Resorts, Rooms Division, Hospitality Management, Hospitality Industry, Pre-opening, Hotel Booking, Food, Leisure, Tourism, Hospitality, Customer Service, Management
Education
Brandon High School 1996 — 2000
Columbia Southern University
Bachelor of Science (BS), Hospitality and Tourism
CDI IT Solutions January 2015 - Present
IBEX Global June 2014 - June 2015
Education
Kanawha Valley Community and Technical College 2011 — 2014
associates degree, General Science
BenefitWallet, A Xerox Solution April 2014 - May 2015
IBEX Global October 2012 - January 2014
Accountemps February 2012 - June 2012
Jackson Hewitt October 2011 - February 2012
Accountemps August 2011 - December 2011
West Communications July 2007 - February 2010
Portfolio Recovery October 2007 - June 2009
InterCo Prints June 2008 - January 2009
HSBC June 2006 - October 2007
Barr Laboratories, Inc June 2005 - May 2006
Skills
Accounts Receivable, Accounts Payable, Collections, Billing Systems, Account Reconciliation, Financial Accounting, Account Management, QuickBooks, Analysis, Auditing, Time Management, Financial Analysis, Accounting, Invoicing, Data Entry, Financial Statements, General Ledger, Payroll
Education
KELLER GRADUATE SCHOOL OF MANAGEMENT 2011 — 2012
MASTER'S OF BUSINESS ADMINISTRATION, Healthcare Management/ Accounting, 3.8
JACKSON HEWITT TAX SCHOOL 2011 — 2011
Registered Tax Preparer, Taxes
DeVry University 2006 — 2011
BS, Accounting, 3.0
PENN FOSTER UNIVERSITY 2010 — 2010
Dipoloma, Hotel and Resturant Mgmt
PHILLIPS BUSINESS SCHOOL 1992 — 1993
Certificate, Computerized Accounting
Samsung August 2015 - Present
IBEX Global March 2015 - Present
Time Warner Cable August 2013 - Present
Transcom August 2014 - March 2015
Aerotek January 2013 - July 2013
Residential Direct Marketing/Adnetics November 2012 - December 2012
Vutex April 2010 - August 2010
Skills
Technical Support, Customer Service, Customer Satisfaction, iOS, Cisco IOS, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Pro Tools, Internet Explorer, Mobile Technology, Mobile Internet, Audio Engineering, Audio Post Production, Music Production, Manufacturing, Assembler
Education
International Academy of Design and Technology-San Antonio 2010 — 2011
Floresville High School 2004 — 2008
Diploma, Basics
Central Oregon limousine May 2015 - September 2015
North Shore deli August 2014 - May 2015
Cruz Bay water sports May 2014 - June 2014
Lowe's Home Improvement October 2013 - March 2014
IBEX Global June 2012 - October 2013
Costco Wholesale June 2010 - June 2013
United States Marine Corps January 2004 - January 2008
Skills
Logistics, Logistics Management, Technical Support, Customer Service, Weapons Handling, Weapons Training, Martial Arts, Guarding, Cashiering
Education
University of Tennessee-Knoxville 2015 — 2015
Unexploded ordnance technician, Unexploded ordnance
Central Oregon Community College 2010 — 2012
Still attending, Criminal Justice/Police Science
Redmond High 1999 — 2003
High school deploma, General Studies
IBEX Global October 2014 - December 2014
BP February 2014 - September 2014
Education
Columbia State Community College 2012 — 2013
GED
South Central Tennessee Development District May 2015 - Present
Robin's Nest: Bed and Biscuit November 2014 - March 2015
IBEX Global July 2013 - October 2014
Walmart March 2013 - June 2013
Elite Fundraising October 2012 - January 2013
Xerox June 2012 - October 2012
Skills
Customer Service, Call Centers, Technical Support, Analytical Thinking, Customer Support, Troubleshooting, Attention to Detail, Communication, Computer Software, Conflict Resolution, Empathy, Handling Stress, Flexible, Oral Communication, Problem Analysis, Problem Solving, Product Knowledge, Quality, Active Listening, Written Communications, Research, Time Management, Teamwork, Goal-oriented, Valuing the Organization, Critical Thinking, Friendliness, Prioritization, Responsible, Multitasking, Electronics, Email, Proficiency, Security, Confidence, Team Building, Dependability, Adaptability, Assertiveness, Fundraising, Calling Clients, Faxing, Inventory, Managing Cash Drawers, iOS, Mac, Microsoft Word, Windows, Diagnostics, Microsoft Outlook
Education
International Air and Hospitality Academy 2011 — 2011
Giles County High School 2001 — 2005
IBEX Global May 2015 - Present
EnergyLogic June 2014 - April 2015
TRG Customer Solutions August 2012 - June 2014
Imasen Bucyrus Technology February 2012 - November 2012
TS3 Technology, Inc. March 2011 - August 2011
TS3 Technology, Inc. 2010 - 2011
TS3 Technology, Inc. 2007 - 2010
TS3 Technology, Inc. 2005 - 2007
Target October 1999 - January 2004
Skills
Lean Manufacturing, Manufacturing, Continuous Improvement, Six Sigma, Program Management, Electronics, Product Development, ISO, Quality System, Customer Service, Quality Management, Quality Assurance, Team Leadership, 5S, Management, Root Cause Analysis, Testing
Education
WGU Tennessee 2014 — 2017
Bachelor's - Business Administration, Management
McTwist Decals February 2014 - Present
IBEX Global June 2012 - Present
Rickshaw Productions 2011 - Present
Skills
Decals, Mobile Communications, Plastidiping, Sound Equipment, Call Centers, Intermediate Video..., Quick Learner, Cell Phones, Bumper Stickers, Photoshop, Social Media Marketing, Product Marketing, Leadership, Social Media, Customer Service, Social Networking, Digital Printing, Mac OS, Mac & PC platforms, Graphic Design, Automotive Electronics, LED Lighting Systems, Internet Troubleshooting, Sales, Android, Live Sound
Education
Davis and Elkins College 2011 — 2015
Marketing, Political Science
Tucker County High School 2007 — 2011
Diploma, General Studies, ProStart
IBEX Global April 2015 - Present
IBEX Global January 2015 - May 2015
Skills
Microsoft Excel, Microsoft Word, Research, Microsoft Office, English, Windows, Outlook, Customer Service
Education
Central Oregon Community College
Reimbursement Technologies June 2015 - Present
Indiana University of Pennsylvania Library February 2014 - April 2014
IBEX Global December 2012 - August 2013
TJ Maxx August 2012 - December 2012
Direct Energy May 2011 - August 2011
Abington Ymca May 2010 - August 2010
Skills
Customer Service, Microsoft Office, Time Management, Team Leadership, Teamwork, Human Resources, Employee Relations, Oral Communication, Written Communication, PowerPoint, Public Speaking, Microsoft Word, Social Networking, Research, Microsoft Excel, Leadership, Event Planning, Social Media, Management, Training, Sales, Strategic Planning
Education
Indiana University of Pennsylvania 2013 — 2015
Master's degree, Employment and Labor Relations
Indiana University of Pennsylvania 2008 — 2012
Bachelors of Arts, Psychology
IBEX Global May 2015 - Present
IBEX Global August 2014 - Present
IBEX Global November 2013 - August 2014
JC Penny May 2013 - December 2013
BASF October 2011 - April 2013
A+ Storage November 2010 - September 2011
Fleet One, LLC / SunTrust Bank February 2008 - June 2009
Artifex Enterprises, Incorporated January 2002 - November 2007
TJHM Corporation/Exclusive Allstate Agency October 2001 - January 2003
Comdata January 1999 - September 2001
Skills
Executive Management, Ownership, Sales Management, Sales Operations, Sales, Corporate Training, Contract Negotiation, Contract Management, Computer Hardware, Computers, Computer Proficiency, Metrics, Training, Account Management, B2B, Customer Satisfaction, Marketing, Negotiation, New Business Development, Product Development, Strategy
Education
Harding University 1988 — 1990
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.0
Fred J. Page High School 1983 — 1987
Yes, Army R.O.T.C., Drafting, Art, 3.0
TEKsystems June 2015 - Present
Custom Stone Handlers June 2014 - August 2014
Northwestern Mutual May 2013 - December 2013
IBEX Global June 2012 - August 2012
Skills
PowerPoint, Microsoft Office, Public Speaking, Social Media, Customer Service, Leadership
Education
Centre College 2011 — 2015
Bachelor of Arts (BA), Economics
Centre College 2011 — 2015
Bachelor of Arts (B.A.), Economics
Southern Prestige 2011 - Present
IBEX Global September 2012 - May 2015
Southern Prestige- Consulting 2011 - 2013
Southern Prestige-Community Outreach 2011 - 2013
National Pen 2010 - 2011
AT & T 2010 - 2011
C-Tel Call Center 2010 - 2011
Christian Brands 2009 - 2010
Skills
call center management..., , customer service and..., strong background in..., Project Planning, Team Building, New Business Development, Business Strategy, B2B, Call Centers, Community Outreach, Operations Management, Sales Management, Life Coaching, Training, Team Management, Team Leadership, Customer Service, BPO, Leadership, CRM, Performance Management, Management, Customer Satisfaction, Outsourcing, Coaching, Process Improvement, Customer Retention, Customer Experience, Employee Training, Time Management, Recruiting, Telecommunications, Vendor Management, Workforce Management, Contact Centers, Account Management, Business Analysis, Human Resources, Business Process..., Microsoft Excel, Troubleshooting, Employee Relations, Strategic Planning
Education
Columbia State Community College
Business management
IBEX Global October 2014 - July 2015
trg tech July 2013 - September 2014
trg tech July 2011 - June 2013
Lahore University of Management Sciences January 2010 - May 2011
Dubai Islamic Bank July 2009 - August 2009
Skills
Project Management, Business Planning, Data Analysis, Business Strategy, Research, Customer Service, Strategic Planning, Management, Budgets, Strategy, Time Management, Teamwork, Market Research
Education
Boston University Questrom School of Business 2015 — 2017
Master of Business Administration (M.B.A.)
Lahore University of Management Sciences 2007 — 2011
BSc. (Honors), Economics, 3.7/4
IBEX Global January 2015 - Present
JimDensonfilms January 2011 - Present
Cadillac Ranch April 2011 - October 2012
Vocelli Pizza Inc December 2008 - December 2009
Harvest Lawn Care Inc March 2008 - September 2008
Spirit Delivery Inc February 2002 - January 2006
Skills
After Effects, Maya, Cooking, Photoshop, Video Editing, Animation, Nuke, Premiere, Computer Animation, Compositing, Visual Effects, Forklift Operator, Texturing, 3D Studio Max, Character Animation
Education
Art Institute of Pittsburgh 2009 — 2013
"BS", Motion Graphics and Visual Effects
ITT Technical Institute-Pittsburgh 2006 — 2008
"AS", Multimedia
CBE Companies January 2015 - May 2015
IBEX Global August 2014 - January 2015
Schlotzkys June 2014 - August 2014
Cricket Wireless December 2013 - April 2014
Dollar General April 2013 - April 2014
Silverleaf Resorts February 2013 - June 2013
Lifetime Fitness July 2012 - October 2012
Sam's Club August 2008 - June 2012
Victory Cleaners September 2005 - August 2008
Skills
Illustrator, Photoshop, InDesign, Adobe Fireworks, Flash, Dreamweaver, Digital Photography, Graphics, PowerPoint, Social Networking
Education
Austin Community College 2010 — 2017
Graphic Design
San Marcos High School 2001 — 2005
Diploma
The-Tech Doctor March 2015 - Present
The-Tech Doctor March 2014 - Present
St. Christopher's Montessori June 2014 - June 2015
IBEX Global February 2014 - June 2014
IBEX Global November 2013 - June 2014
The Scooter Store March 2010 - March 2013
Law Office of Kimberly Ashley August 1992 - May 2008
Skills
Medical Devices, Process Improvement, Sales Management, Sales Operations, Medical Equipment, Sales Force Development, Team Building, Sales, Durable Medical..., Account Management, Customer Service, Strategic Planning, New Business Development, Sales Process, Cold Calling, Insurance, Contract Negotiation, Human Resources, Employee Benefits, Budgets, Risk Management, Public Speaking, Coaching, Leadership Development, Strategy, Business Planning, Small Business, Training, Employee Training, Executive Management, Team Leadership, Entrepreneurship, Organizational..., Performance Management, Employee Relations, Hiring, Sales Presentations, Business Process..., Change Management, Negotiation, Time Management, Leadership, Start-ups, Business Development, Customer Retention, Management, Microsoft Office, Recruiting, Customer Satisfaction, Marketing
Education
Howard Payne University 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Texas Tech University School of Law 1988 — 1991
Doctor of Law (JD), Law
IBEX Global July 2015 - Present
Thr Mariners Museum September 2014 - Present
Compass Group August 2013 - May 2014
Department of Employment Services June 2010 - August 2010
Skills
Customer Service, Microsoft Office, Leadership, Microsoft Word, Microsoft Excel, Management, Research, Strategic Planning, Public Speaking, Communication, Time Management, Teamwork, Sales, Outlook, Data Entry, Customer Satisfaction
Education
Centura College-Newport News 2013 — 2014
Associate's degree, Business Management
Centura College-Newport News 2013 — 2014
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
North American Processing Solutions April 2015 - Present
Smart Choice Payments February 2015 - April 2015
IBEX Global September 2014 - December 2014
WUBBA'S BBQ SHACK LLC June 2014 - July 2014
Jason keiski Construction September 2013 - October 2013
Skills
Mobile Devices, Marketing, Social Media Marketing, Sales, Social Networking, Social Media, Management, Online Marketing, Online Advertising, Leadership, Demographics, Interpersonal..., Advertising, Construction, arena manager, Cage Manager, Street Team Management, Door to Door, Ticket Sales, Stage Management, General Building..., Handy Man, Carpentry, Janitorial Services, Radio Advertising, event coordinator
Education
Central Oregon Community College 2008 — 2011
Computer Science
Maury County Public Schools August 2014 - Present
IBEX Global June 2013 - June 2014
Daily's January 2009 - June 2013
Vector Marketing September 2007 - December 2008
Subway May 2006 - September 2007
Skills
Computers, Customer Service, Sales, Employee Training, Time Management, Customer Satisfaction, Teamwork, Microsoft Word, Microsoft Excel, Recruiting, PowerPoint, Training
Education
University of Phoenix 2012 — 2014
Associate's degree, Database Management
Bevill State Community College 2007 — 2008
Associate's degree, Core Classes
NAPA Auto Parts ApprenticeshipGowdy Bros Electric IncJune 2015 - Present
IBEX Global April 2013 - Present
NAPA Auto Parts 2011 - Present
Skills
Management, Team Building, Process Improvement, Continuous Improvement, Operations Management, Leadership, Manufacturing, Lean Manufacturing, Inventory Management, Change Management
Education
Central Oregon Community College 2008 — 2015
CIS, B
IBEX Global May 2008 - Present
Globe IT Experts January 2008 - 2013
Teradata 2007 - 2008
NCR Corporation 2004 - 2007
NCR Corporation January 2006 - August 2006
Skills
IVR, Telecommunications, Pre-sales, Contact Centers, Avaya, CTI, Integration, Call Centers, Genesys, Cloud Computing, Service Delivery, Strategy, Project Management, ACD, IEX, Call Center, Team Management, Infrastructure, Telephony, VoIP, Team Leadership, Cisco Technologies, SIP, Switches, Business Intelligence, Business Analysis, Workforce Management, Inbound Marketing, Professional Services, Solution Architecture, Routing, Requirements Analysis, Data Center, Microsoft SQL Server, BPO, Solution Design, Outsourcing, Call Routing, Software Project..., NICE, Entrepreneurship, Sales, Technology..., People Management, Event Management, Creative Solutions, Small Business..., Enterprise Software, Speech, Business Development
Education
Hamdard University 1998 — 2001
BCS (Honors), Computer Science
IBEX Global June 2015 - Present
Zukor Interactrive June 2012 - January 2013
Docucon Imagery October 2010 - November 2011
Paradise Inc. April 2001 - August 2010
GAP, INC October 2000 - May 2001
STATE OF FLORIDA / ATTORNRY GENERAL March 1999 - February 2000
U.S. ARMY June 1995 - December 1998
Skills
Windows Server, Network Administration, Testing, SharePoint, Cisco Technologies, Quality Assurance, Databases, Networking, SQL, Java, TCP/IP, Project Planning, System Administration, Troubleshooting, IT Management, Cloud Computing, Security, Microsoft SQL Server, VMware ESX, T-SQL, Visual Studio 2013, Oracle PL/SQL..., Windows Azure, SpringSource, Spring MVC Framework, JSP development, Web Applications JSF, Android Development, Android SDK, Integration, Vendor Management, Windows, Management, Leadership, Training, Customer Service
Education
ITT Technical Institute-San Antonio 2015 — 2017
Software Development B.S., Software Development
Hallmark College 2013 — 2014
Information Technology A.A.S., Information Technology
New Horizon Computer Learning Center
IBEX Global July 2015 - Present
IBEX Global August 2011 - July 2015
IBEX Global June 2010 - July 2011
Skills
Analysis, Team Management, Vendor Management, BPO, Business Analysis, Performance Management, Market Research, Financial Analysis, Business Strategy, Business Development, Project Planning, Project Management, Quantitative Analytics, Strategic Analytics, Database Management, SQL Server Management..., CRM, Operations Management, Outsourcing
Education
National University of Computer and Emerging Sciences 2009 — 2010
Master of Business Administration (MBA), Marketing & Human Resource
National University of Computer and Emerging Sciences 2005 — 2009
Bachelor of Business Administration (BBA), Marketing
Lahore College for Women University 2003 — 2005
F.S.C, Mathematics and Statistics
IBEX Global June 2014 - Present
IBEX Global December 2013 - June 2014
Macy's January 2004 - November 2007
Skills
Customer Service, Client Services, Sales Operations, Process Development, Training & Development, Strategy Development, Customer Satisfaction, Employee Training, Customer Retention, Team Management, Process Simulation, Customer Experience, Strategy, Call Centers, Workforce Management, CRM, BPO, Outsourcing, Management, Operations Management, Performance Management, Team Leadership
Education
Central Oregon Community College 2002 — 2003
Aetna April 2013 - Present
Coventry Health Care October 2009 - April 2013
Self - Employed February 2009 - September 2009
IBEX Global April 2008 - February 2009
Cottonwood de Tucson 2006 - 2007
Convergys January 2001 - June 2006
Keane May 1998 - January 2001
Tucson Cooperative Warehouse 1994 - 1997
CRInc. 1990 - 1995
University of Phoenix 1985 - 1989
Skills
Training, Recruiting, Team Building, Leadership, Leadership Development, Management, Performance Management, Employee Engagement, Training Delivery, Succession Planning, Instructional Design, Onboarding, Performance Improvement, Human Resources, Talent Management, Instructor-led Training, Organizational..., Needs Analysis, Call Centers, Strategic Planning, Career Development, Call Center, Employee Relations, Workforce Management, Talent Acquisition, Employee Training, BPO, Performance Consulting, Workshop Facilitation, Coaching, Business Development, Creativity, Organizational..., Workforce Planning, Learning Management, Time Management, Process Improvement
Education
University of Phoenix 1983 — 1988
BA, MBA, Business
Central Arizona College 1976 — 1978
Theater/Communication
IBEX Global May 2015 - Present
Mike Williams Construction August 2014 - Present
Self November 2013 - November 2014
Strong VW June 2012 - October 2013
VW Southtowne April 2011 - June 2012
Ken Garff Automotive Group January 2008 - March 2011
Ken Garff Honda Downtown January 2010 - December 2010
Ken Garff Honda Of Orem January 2008 - January 2009
TIM DAHLE NISSAN August 2007 - January 2008
GAUDIN FORD October 2006 - October 2007
Skills
PPC, SEO, Web Marketing, Social Media, SEM, Digital Media, Webmaster Services, Online Advertising, Facebook, E-commerce, Direct Marketing, Social Networking, Advertising, Marketing Communications, Marketing Strategy, Sales, CRM, Social Media Marketing, Sales Process, Business Development, Blogging, Selling, Lead Generation, Online Marketing, Management, Email Marketing, Google Analytics, Web Analytics, Digital Marketing, Account Management, New Business Development, Customer Retention, Marketing, Sales Management, Customer Satisfaction, Team Building, Automotive, Vehicles, B2B, Sales Operations
Education
Allan Hancock College 1993 — 1995
Associates, Arts
Saugus High School 1988 — 1992
General Education, General education
County of Tulare April 2015 - Present
IBEX Global September 2010 - March 2015
Skills
Windows Server, Computer Network..., Computer Repair, Network Administration, Wireless Networking, Office Equipment, File Servers, Avaya Site..., VoIP, Data Center, Remote Desktop, Desktop Administration, Desktop Computers, Desktop Deployment, Help Desk Support, Information Technology, A+ Certified..., CompTIA Network+..., Xerox Printers, Laptops, Mobile Technology, Mobile Devices, IT Hardware Support, Cat5e, Cat5, Active Directory, Troubleshooting, Technical Support, Software Documentation, Management, Software Installation
Education
Putnam Career and Technical Center
IBEX Global April 2006 - Present
Apple 2006 - 2014
Skills
Operations Management, Call Center, Workforce Management, BPO, Outsourcing, Contact Centers, Customer Satisfaction, Team Management, Inbound Marketing, Performance Management, Customer Experience, Process Improvement, Call Center Development, Recruiting, Team Leadership, Customer Retention, Employee Relations, Management, Customer Service, Team Building, Vendor Management, Business Analysis, Call Centers, Performance Appraisal, Leadership, Training, Service Delivery, Employee Engagement, Employee Training, Sla, CRM, Business Process..., Contact Center..., Quality Assurance, Avaya, Telemarketing, IVR, Human Resources, Soft Skills, Training Delivery, SLA
Education
Central Oregon Community College 2006 — 2011
BS, Business Admin.
Greenville Technical College, Ohio 1998 — 2000
Technical Certification, Marketing Tech.
IBEX Global April 2011 - August 2013
Tahoe Network Television September 2010 - November 2010
99.3 FM The Pickle July 2010 - September 2010
Skills
Television, Editing, Layout, Social Media, Social Networking, Microsoft Office, Customer Service, Microsoft Excel, Event Planning, Public Speaking, Microsoft Word, Networking
Education
California University of Pennsylvania 2009 — 2010
Bachelor of Arts, Communication Studies (Radio/TV), 3.0 GPA
Indiana University of Pennsylvania 2002 — 2007
Bachelor of Arts (B.A.), Communication and Media Studies, 2.2 GPA
IBEX Global July 2015 - Present
Environmental Designworks, LLC June 2004 - Present
Lowes Home Centers March 2014 - July 2014
South Central Tennessee Workforce Alliance September 2011 - June 2013
Columbia State Community College June 2006 - September 2008
Myers Flooring, Inc. February 2000 - May 2005
Herman Miller Office Pavilion, Interior Resources, Sheridan Group and Benedetti January 1985 - December 1999
Skills
Budgets, Furniture, Logistics, Manufacturing, Marketing, Project Management, Microsoft Office, Space-planning, Sustainability, Management, Retail, Construction, Industrial Design, Interior Design, Sustainable Design, Strategic Planning, Sales Operations, Innovation, Product Development, Space planning, Product Design, Design Strategy, Project Planning, Leadership, Team Building
Education
Auburn University 1978 — 1983
Bachelor of Arts, Industrial Product Design
University School of Nashville
UPMC October 2014 - Present
Liberty Tax Service January 2014 - Present
IBEX Global October 2013 - January 2014
Highmark August 2012 - March 2013
EDMC June 2012 - August 2012
Skills
Customer Service, Sales, Mathematics, Microsoft Office, Adobe Creative Suite, Public Speaking, Spanish, SPSS, Data Entry, Spreadsheets, Human Resources, Leadership, Microsoft Excel, Time Management
Education
University of Pittsburgh 2014 — 2016
Master's Degree, administration and policy studies
Indiana University of Pennsylvania 2011 — 2011
Master's Degree, employment and labor relations
Indiana University of Pennsylvania 2009 — 2010
Master's Degree, business and workforce development, 3.62
IBEX Global April 2014 - Present
Carolina CoverTech August 2012 - October 2013
Augusta Staffing March 2011 - August 2012
Honey From The Rock Cafe April 2009 - December 2010
Whole Life Christian Bookstore December 2008 - March 2009
Whole Life Ministries February 2008 - December 2008
MCG Health Inc June 2000 - May 2003
Skills
Administration, Sales, Medical Records, Customer Service, Time Management, Microsoft Office, Microsoft Word, Teamwork, Cooking, Human Resources, Microsoft Excel, Management, Team Leadership, Training, Data Entry, Leadership, Customer Satisfaction, Interviews, Team Building, Call Centers
Education
Trident University International 2015 — 2016
Leadership
Jones International University 2011 — 2014
Bachelor's to Master's, Business: Leadership and Influence
TopKeys Consulting Firm 1993 — 1994
Certificate, Administrative Office Automation
Middlesex County College 1993 — 1993
Certificate, Life skills
Piscataway Vocational and Technical High School 1987 — 1989
Diploma, Fashion/Apparel Design
TRG Customer Solutions February 2012 - Present
Turkey February 2012 - Present
usa February 2011 - Present
IBEX Global November 1999 - Present
Skills
Customer Service, Operations Management, Management, Team Management, Microsoft Office, Team Leadership, Project Management, Customer Satisfaction, Process Improvement, Team Building, Business Analysis, Call Centers, Airlines, Training, Microsoft Excel, Vendor Management, Performance Management, Program Management, Analysis, Quality Assurance
Education
Bosphorus University
IBEX Global October 2013 - Present
Carnegie Library of Pittsburgh November 2012 - Present
Celerity January 2013 - January 2013
McKesson Provider Technologies November 2008 - May 2012
McKesson 2008 - May 2012
ITT Technical Institute 2006 - 2008
Skills
VPN, Wireless Networking, Requirements Gathering, SharePoint, DHCP, Windows 7, Active Directory, Windows Server, Quality Assurance, Software Documentation, Help Desk Support, Technical Support, Troubleshooting, Windows XP, Microsoft SQL Server, Networking
Education
ITT Technical Institute-Pittsburgh 2003 — 2006
2 Associates: Programming, and Networking, Information Technology, 3.4
Clarion University of Pennsylvania 1975 — 1980
Bachelor of Science (BS), Communication and Media Studies
IBEX Global August 2010 - Present
Coventry Health Care May 2006 - February 2011
Matlin Marketing May 2006 - August 2006
The Bon Ton Stores Inc. May 1998 - April 2005
Skills
Customer Satisfaction, Customer Service, Team Management, Insurance, Sales, Call Centers, Management, Customer Retention, Marketing Strategy, Account Management, Vendor Management, Call Center, Sales Management, CRM, Client Relations, Client Services, Profitable Growth, Operations Management, Interviews, Recruiting, Sales Operations, Staff Retention, Employee Training, Fitness, Report Writing, Resume Writing, Merchandising, Retail, Retail Sales, Health Insurance, Life Insurance, Term Life Insurance, Medicare, Medicare Part D, Medicare Advantage, Medicare Supplements, Exceed Sales Goals, Nutrition, Plyometrics, Weight Training
Education
Indiana University of Pennsylvania 1995 — 2000
Business Administration, Marketing
IBEX Global December 2011 - Present
TRG Customer Solutions January 2009 - December 2011
Education
Slippery Rock University of Pennsylvania 1990 — 1994
Bachelor of Business Administration (B.B.A.)
Butler County Community College 1988 — 1990
Associate's degree, Business Administration and Management, General
Butler High School
Integrity April 2014 - Present
Office Team December 2013 - March 2014
IBEX Global May 2013 - November 2013
Publix Supermarket, Inc September 2001 - May 2013
Westaff December 2006 - August 2007
Paige Drafting 2007 - 2007
Henden Travel April 2006 - April 2006
The Robert Plan Corporation December 1996 - May 2000
Skills
Temporary Staffing, AutoCAD, Adobe Creative Suite, Logo Design, Business Cards, Adobe Acrobat, Microsoft Office, Photoshop, Illustrator, Outlook, PowerPoint, Graphics, Customer Service, Drawing, Graphic Design
Education
Brevard Community College 2004 — 2006
Certification, AutoCAD Drafting
Eastern Florida State College 2002 — 2006
A.A.S., Graphic Arts
Briarcliff College 1998 — 1999
Certificate, Information Technology
Nassau Community College 1993 — 1996
A.A., Liberal Arts
Uniondale High School 1990 — 1993
High School Diploma
Mountaineer Investigations and Security January 2015 - Present
IBEX Global May 2014 - December 2014
Consol Energy October 2011 - July 2013
OfficeMax May 2009 - October 2011
Empire Consulting Services February 2008 - March 2009
Skills
Inventory Management, Retail, Outlook, Customer Service, Merchandising, Microsoft Office, Computer Repair, Computer Hardware, POS, Distribution Center..., Microsoft Excel, Visual Merchandising, PowerPoint, Inventory Control, Microsoft Word, Microsoft Office 2007, Data Entry, Printers, Windows 7, Access, Time Management
Education
ITT Technical Institute-Huntington 2014 — 2015
Associate's Degree, Electrical Engineering Technology, 4.0
Virginia Commonwealth University 2002 — 2005
Bachelor's Degree, Information Systems
West Virginia University 1999 — 2002
TRG Customer Soultions August 2012 - Present
IBEX Global December 2010 - Present
TRG Customer Solutions January 2010 - Present
TRG Customer Solutions September 2011 - August 2012
TRG Customer Solutions December 2010 - August 2011
SemiSouth Laboratories Inc June 2007 - January 2010
Jazz Semiconductor November 2002 - March 2003
Atmel Semiconductors 1999 - 2002
Rockwell Semiconductor Systems/Conexant June 1993 - June 1999
Rohm and Haas February 1982 - May 1993
Skills
Team Building, Troubleshooting, Customer Satisfaction, Continuous Improvement, Coaching, Call Centers, Customer Service, Electronics, Leadership, Management, Operations Management, Manufacturing, Process Improvement, Six Sigma, Training, Program Management, Project Planning, Semiconductors, Technical Support, Cross-functional Team..., Lean Manufacturing
Education
California State University-Fullerton 1986 — 1996
BS, Human Services
13th District African Methodist Episcopal Church October 2014 - Present
Veterans Health Administration January 2013 - Present
Davidson Consultant Services, LLC. 2008 - Present
IBEX Global June 2014 - July 2015
13th District African Methodist Episcopal Church January 2007 - September 2014
Xerox Services January 2008 - July 2012
Xerox Services January 2008 - September 2011
Xerox January 2008 - May 2010
Skills
Customer Service, Call Center, Account Management, Training, Business Analysis, Team Building, Customer Satisfaction, Sales, Coaching, Project Management, Microsoft Office, Strategic Planning, Call Centers, Change Management, Leadership, Staff Development, Management, Policy, Team Leadership, Community Outreach
Education
Lipscomb University 2010 — 2017
Master of Divinity (M.Div.), Divinity/Ministry
Fisk University 1997 — 2001
Bachelor of Arts, English
Advanced Drainage Systems, Inc. February 2014 - Present
World Vision International September 2008 - Present
IBEX Global March 2013 - August 2013
Affinion Group December 2011 - February 2013
Affinion Group July 2011 - December 2011
C-Tel Management July 2010 - June 2011
Cal Development Inc November 2009 - January 2010
Shapiro and Fishman, LLC August 2009 - November 2009
DuBois Law and Title Services August 2005 - August 2006
Skills
Leadership, Call Center, Coaching, Sales, Data Analysis, Analysis, Quality Assurance, Customer Service, Customer Retention, Call Centers, Customer Experience, Training, Mentoring, Business Analysis, Interviews, Time Management, Management, Human Resources, CRM, Performance Management, Employee Training, Team Building
Education
Columbia State Community College 2008 — 2011
A.S., General Studies
Reiss January 2014 - Present
Au Bon Pain August 2012 - August 2013
IBEX Global February 2011 - June 2011
Fidelity Investments February 2010 - August 2010
Broad Institute August 2008 - April 2009
Skills
Customer Service, Nonprofits, Visio, Community Outreach, Program Development, Fundraising, Management, Microsoft Office, Sales Operations
Education
Northeastern University 2013 — 2016
Bachelor's Degree, Bachelor of Science in Finance and Accounting
Somerville High School
HS Diploma
Cambridge College
Technical Certificate, Business Management; Information Technology
IBEX Global January 2014 - Present
HD Supply July 2010 - November 2013
Walmart October 2009 - May 2010
Redcats December 2007 - December 2008
Skills
Customer Service, Data Entry, Call Centers, Outlook, Telephone Skills, Customer Satisfaction, Technical Support, Microsoft Word, Microsoft Excel, Windows 7, Windows 8, Windows XP, Windows Vista, Mac OS, DSL, Router Configuration, Proficient Typing Skills, Troubleshooting, Computer Hardware
Education
Kaplan University 2014 — 2014
Pursuing Associates Degree, Information Technology
IBEX Global August 2014 - November 2014
Bon Air Juvenile Correctional Center March 2013 - December 2013
DSA Security July 2012 - March 2013
Education
ECPI University 2010 — 2013
IBEX Global February 2014 - Present
Dillards November 2013 - February 2014
Masonite November 2010 - October 2013
JD Matthews August 2007 - October 2010
Wal-Mart September 2004 - August 2007
Skills
Recruiting, Team Building, Sales, Inventory Management, Customer Service &..., Performance Management, Payroll, Collections, Leadership, Safety, Account Payable and..., Process Development, Staff Training, Planning, Oral and Written..., Cosmetics, Skin Care, Customer Service
Education
Southern New Hampshire University 2014 — 2016
Bachelor’s in Operations and Project Management, Operations and Project Management
Everest University-Brandon 2012 — 2014
Associate's degree, Business Administration, Management and Operations
James Wood
IBEX Global April 2013 - Present
Education
Tennessee Technology Center at Shelbyville
T.N.E. The New Entertainment August 2014 - May 2015
IBEX Global September 2013 - June 2014
ARAMARK September 2012 - May 2013
Oglethorpe University August 2012 - September 2012
Oglethorpe Presbyterian Church October 2011 - August 2012
Thaakat Foundation September 2011 - August 2012
Columbia State Community College May 2010 - July 2010
Skills
Event Planning, Non-profits, PowerPoint, Constant Contact, Wufoo, Microsoft Office, Negotiation, Peer Mediation, Social Media..., Social Media Blogging, Prezi, Nonprofits, Marketing Strategy, Marketing, Blogging, Public Relations, Social Media, Newsletters, WordPress, Editing, Leadership, Public Speaking, Social Networking, Facebook, Customer Service, Event Management
Education
Oglethorpe University 2010 — 2015
Bachelor of Arts (B.A.), Communications and Rhetoric Studies
Columbia State Community College 2008 — 2010
Associate Degree, General Studies
IBEX Global November 2012 - Present
American Red Cross December 2011 - November 2012
American Red Cross August 2011 - September 2011
Mcdonalds of Bend September 1993 - September 2008
McDonald's Corporation September 1993 - September 2008
Burger King January 1993 - September 1993
McDonald's Corporation June 1989 - January 1993
Skills
Customer Service, Management, Account Reconciliation, Time Management, Leadership, PowerPoint, Event Planning, Microsoft Office, Public Speaking, Teamwork, Microsoft Word, Microsoft Excel, Data Entry, Social Networking, Social Media, Fundraising, Critical Thinking, Facebook, Community Outreach
Education
Oregon State University 2010 — 2012
Bachelor of Science, Business Administration
Central Oregon Community College 2008 — 2010
associates, Business Administration Transfer
IBEX Global November 2013 - Present
Microbac Laboratories, Inc. January 2011 - September 2013
Institute for Transfusion Medicine October 2011 - December 2011
West View Water Authority May 2009 - January 2010
Dollar Discount October 2002 - July 2006
Skills
Computer Literate, Attention To Detail, Multitasker, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Quality Control, Microbiology
Education
Indiana University of Pennsylvania 2004 — 2010
Bachelor of Science (B.S.), Environmental Health Science
IBEX Global
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Institute of Medical Careers
certified phlebotomy technician, Phlebotomy Technician/Phlebotomist
PORTFOLIO RECOVERY ASSOCIATES January 2014 - April 2015
IBEX Global July 2012 - April 2013
Fresh Pride 2011 - 2012
Skills
Customer Service, Microsoft Office, Microsoft Word, PowerPoint, Leadership, Public Speaking
Education
Bryant & Stratton College-Hampton 2014 — 2015
Associate’s Degree, Medical/Clinical Assistant
IBEX Global July 2013 - Present
Skills
Social Media, Microsoft Office, PowerPoint, Microsoft Word, Facebook, Research, Microsoft Excel, Editing, Social Networking, Teamwork, Marketing Communications, Customer Service
Education
Lincoln University 2011 — 2013
Delaware State University 2008 — 2009
IBEX Global June 2008 - Present
Mudra Communication Private Limited February 2007 - March 2007
Skills
•Handling customer..., •Working in a team..., •Coaching and..., •Experience using in..., •MS Office Suite (Word,...
Education
Indiana University of Pennsylvania 2006 — 2008
Masters of Business Administration, Marketing
IBEX Global September 2014 - July 2015
Executive Inn June 2007 - January 2013
Skills
Adobe Creative Suite, Branding & Identity, Psychology, Microsoft Office, Packaging, Interpersonal..., Typography, Telephone Reception, Receptionist Duties, Property Management..., HTML 5, Sculpture, Human Resources, Business Planning, Color Theory, Copywriting
Education
Indiana University of Pennsylvania 2013 — 2014
Master of Arts (M.A.), Sculpture
Indiana University of Pennsylvania 2008 — 2013
Bachelor of Arts (B.A.), Studio Arts
Elk County Catholic High School 2004 — 2008
IBEX Global November 2012 - Present
TRG Customer Solutions 2012 - Present
Western Tool and Safety December 2011 - November 2012
ARx Recruitment Services October 2007 - December 2011
Skills
BPO, Call Centers, Team Management, Recruiting, Workforce Management, Performance Management, Outsourcing, Customer Service, Customer Satisfaction, Talent Acquisition, Human Resources, Management, CRM, Employee Relations, Team Leadership
Education
Columbia Central High School
High school diploma
Columbia State Community College
Uniguest September 2015 - Present
Impact Centers Inc. February 2015 - May 2015
IBEX Global April 2013 - March 2014
The Krystal Company December 2010 - June 2012
United States Census Bureau April 2010 - June 2010
Skills
Customer Service, Microsoft Office, Microsoft Excel, Leadership, Microsoft Word, PowerPoint, Customer Satisfaction, Teamwork, Computer Hardware, Management, Team Building, Restaurants, Food Service, Troubleshooting, Data Entry, Java, IP Networking, Database Development, Programming, SQL, Networking, Technical Support, Call Centers
Education
Middle Tennessee State University 2015 — 2018
Bachelor of Professional Studies, Concentration: Information Technology Minor: Electronics
Columbia State Community College 2013 — 2015
Information Systems Technology - Software Development A.A.S, Computer Programming, GPA Overall: 3.25 Major:3.48
Tennessee Technology Center at Hohenwald 2012 — 2013
Microcomputer Specialist Diploma, Computer Information Technology
Brentwood High School 2003 — 2007
High School Diploma
IBEX Global November 2012 - July 2014
Skills
Team Leadership, Call Centers, Customer Satisfaction, Sales, Customer Service
Education
Columbia State Community College
Traveling Nurse
IBEX Global May 2014 - Present
Education
ITT Technical Institute-Pittsburgh 1999 — 2001
Associate's degree, Electronics engineering technology
IBEX Global August 2006 - Present
Rug Doctor March 2004 - August 2006
Skills
Customer Service, Concierge Services, Team Leadership, Leadership, CRM, Business Analysis, Account Management, Teamwork, Training, Customer Satisfaction, Vendor Management, Project Accounting
Education
Collin County Community College
IBEX Global January 2014 - Present
Physicians office 2006 - July 2013
Skills
Outlook, Microsoft Office, Data Entry, Office Management, Administrative..., Cashiering, Medical Coding, Medical Billing, Medical Terminology, Medical Records, HIPAA, Appointment Scheduling, 10 Key, Daily Deposits, Technical Support, Customer Service, Customer Support, Vital Signs, Phlebotomy, Accounts Payable, Accounts Receivable
Education
Central Texas Phlebotomy Institute 2014 — 2014
Phlebotomy Technician/Phlebotomist
Career Point College
Medical Administrative/Executive Assistant and Medical Secretary
IBEX Global April 2015 - Present
Rent-A-Center July 2012 - Present
Southwest Hospitality Management April 2008 - October 2011
The Aspen Institute September 2003 - April 2008
Greenpeace 1997 - 2003
Greenpeace 1997 - 2003
Greenpeace 1997 - 2003
Skills
Sales Management, Store Management, Sales, Retail Sales, Management, Customer Service, Microsoft Office, Leadership, Team Building, Customer Satisfaction, Inventory Management, Time Management, Event Planning, Editing
Education
Florida State University 1990 — 1994
Bachelor of Arts (B.A.), Communication and Media Studies
Brother Martin High School 1986 — 1990
High School Diploma
IBEX Global October 2011 - Present
Education
Clarion University of Pennsylvania
IBEX Global April 2012 - Present
Education
Columbia State Community College 2013 — 2015
Communication Studies
Mt.Pleasant High School 2002 — 2007
High School Diploma, General Studies
IBEX Global January 2015 - August 2015
Carenet Healthcare Services August 2013 - November 2014
Transcom March 2011 - April 2013
Goodwill Industries of San Antonio September 2008 - January 2011
Skills
Management, Microsoft Office, Customer Service, Sales, Team Leadership, Program Management, Leadership, Microsoft Word, Marketing, Project Management, New Business Development, Training, Account Management
Education
Concordia University Texas 2014 — 2018
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Navarro Academy 2001 — 2001
GED, Basic
Self-employed December 2011 - Present
IBEX Global April 2012 - October 2013
GameStop May 2005 - March 2009
Education
Watkins College of Art Design & Film 2008 — 2011
Bachelor of Fine Arts (BFA), Film Editing
Columbia State Community College 2005 — 2008
Associate of Science (AS), Physical Sciences
Sleep Solutions & Services - S3 September 2014 - Present
Medical Necessities and Services LLC January 2014 - Present
IBEX Global March 2013 - July 2013
trg tech June 2012 - December 2012
Unident Software Company December 2011 - April 2012
Skills
HTML, CSS, SASS, SCSS, PHP, jQuery, JavaScript, AngularJS, Ember.js, Git, Github, Bootstrap, Foundation Zurb, FormKeep, HTML Emails, Wireframes, AutoCAD, Autodesk Software, Adobe Creative Suite, Web Design, Web Development, Technical Support, Customer Service, Vector Illustration, Graphic Design, Computer Animation, Windows, Troubleshooting, Computer Hardware, Software Installation, Software Documentation, Mac OS X, Windows 7, Linux, HTML5, Teamwork, Help Desk Support
Education
Tennessee Technology Center at Hohenwald 2009 — 2011
Associate's, CAD/CADD Drafting and/or Design Technology/Technician
IBEX Global June 2012 - July 2013
Emdeon via AppleOne 2013 - 2013
Skills
Call Centers, Customer Service, Data Entry, Time Management, Microsoft Excel, Customer Satisfaction, Microsoft Office, Training, Recruiting, Teamwork
Education
Nashville State Community College 2013 — 2014
Associate of Science (A.S.), Accounting
College of Coastal Georgia 2008 — 2011
General Studies
IBEX Global November 2013 - Present
Burger King Corporation March 2012 - June 2012
Food Lion December 2011 - February 2012
Skills
Copy Typing, Copy typing , customer...
Education
Kecoughtan high school 2009 — 2012
Virginia School of Hair Design
Cosmetology, Barber/Styling, and Nail Instructor
IBEX Global August 2012 - Present
Publix Super Markets February 2011 - April 2012
UPS November 2010 - December 2010
Kroger April 2010 - June 2010
Logan's Roadhouse October 2006 - August 2008
Skills
Team Leadership, Technology, Information Technology, Leadership, Communication, Mobile Technology, Mobile Devices, Mobile Applications, Organizational..., Management
Education
Middle Tennessee State University 2007 — 2011
Bachelor of Science (B.S.), Liberal Arts and Sciences-Business Management/Computer Science
East Tennessee State University 2005 — 2007
extend a suites Hotels September 2013 - Present
IBEX Global June 2013 - August 2013
Betty's Parkway Restaurant March 2013 - April 2013
Skills
Computer Application..., Customer Service, Reading, Writing, Communication, Training, OSHA, MSDS
Education
Goodwill Training and Employment Center 2012 — 2012
Certification, Janitorial skills
Hanford High School 1997 — 2001
High School Diploma, Word Processing
Reliable Transportation Solutions, LLC February 2014 - Present
IBEX Global April 2010 - October 2013
T-Mobile May 2008 - October 2010
Skills
Logistics, Transportation, 3PL, Transportation..., Logistics Management, International Logistics, Warehousing, Supply Chain, Shipping, Operations Management, Supply Chain Management, Customer Service, LTL, Trucking, Freight Forwarding
Education
American InterContinental University 2007 — 2010
Associate of Arts and Sciences (A.A.S.), Computer Science
IBEX Global June 2015 - Present
Walmart November 2012 - January 2015
Good Will Industries June 2011 - October 2011
Skills
Microsoft Office, Management, Research, PowerPoint, Sales, Photoshop, Troubleshooting, Network Troubleshooting, Computer Hardware...
Education
DeVry University 2014 — 2014
Nashville State Community College 2013 — 2013
4.0
pedimont virginia community college 2011 — 2012