Vangent, Inc.
Vangent, Inc., is a provider of healthcare information-technology and business systems to federal agencies. It has an $18.1 billion contract with the United States Office of Personnel Management in connection with the Federal Employees Health Benefits Program. Headquarters: Arlington, Northampton County, Virginia, Virginia, United States Founded: 1953 Subsidiaries: Vangent Ltd, PAS, Inc, Vangent Mexico, S.A. de C.V., Parent organization: General Dynamics Information Technology, Inc
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Vangent, Inc. Employees
Nammo Talley, Inc. August 2013 - Present
General Dynamics Information Technology, GDIT February 2011 - August 2013
Vangent, Inc June 2008 - February 2011
Vangent, Inc. September 2005 - June 2008
Best Western International February 2002 - September 2005
Best Western International April 1997 - February 2002
Best Western International April 1989 - April 1997
Big Cheese Pizza 1986 - 1989
KADS / KECO Radio 1980 - 1986
Skills
Performance Management, Employee Relations, Recruiting, HRIS, Talent Management, Onboarding, Employment Law, Talent Acquisition, Deferred Compensation, Workforce Planning, Human Resources, Personnel Management, Employee Benefits, Hiring, Training, Organizational..., Staff Development, Call Centers, HR Consulting, Outsourcing, New Hire Orientations, Benefits Administration, Job Descriptions, Conflict Resolution, Leadership, Organizational Design, Applicant Tracking..., Policy, College Recruiting, FMLA, Management, Employee Engagement, Succession Planning, HR Policies, Labor Relations, Interviews, Employee Handbooks, Temporary Placement, Employee Training, Internet Recruiting, PeopleSoft, Benefits Negotiation, Technical Recruiting, Legal Compliance, Compensation & Benefit, Screening, Employee Recognition, Job Fairs, Career Development, Taleo
Education
Ashworth College
Associates Degree
HRCI - Human Resources Certification Institute 2003 — 2004
PHR Certification
Wichita State University
Certificate
The George Washington University
Certificate
Webster University - SHRM Learning System
Saint Francis Health System December 2014 - Present
Freeland Brown June 2011 - December 2014
Vangent, Inc. 2008 - 2011
Vangent, Inc 2008 - 2011
University of Kansas 2005 - 2008
Marissa L. Pilant 2005 - 2008
Texas A&M University 2007 - 2007
Texas A&M University 2007 - 2007
Northeastern State University 2003 - 2006
Skills
Customer Service, Budgets, Process Improvement, Leadership, Public Speaking, Team Building, Analysis, Research, Team Leadership, Outlook, Training, Access, Microsoft Office, Management, PowerPoint, Recruiting, Microsoft Excel, Strategic Planning, Sales, Event Planning, Coaching, Policy, Employee Relations, Interviews, Software Documentation, Teamwork, Employee Training, Public Relations, Employee Benefits, Process Scheduler, Payroll, Human Resources, Leadership Development, Hiring, Microsoft Word, Organizational..., Government, Time Management, PeopleSoft, Data Entry, Supervisory Skills, Program Management, Performance Management, Fundraising, Nonprofits, Marketing Strategy, Project Planning, Staff Development, Operations Management, Proposal Writing
Education
Northeastern State University 2009 — 2010
Completion of Degree in Spring of 2014, Business Administration and Management, General
Northeastern State University
Bachelor seeking-transferred to NSU, Business Administration
Oklahoma State University
Business Administration
Pryor High School
Alstom Power May 2015 - Present
Alstom Inc. September 2013 - Present
Chesterfield County Chamber of Commerce January 2013 - December 2013
Alstom Power October 2007 - September 2013
Richmond ILG 2008 - 2013
VSU Management/Marketing Advisory Board 2009 - 2012
Mt Gilead International Ministries 1996 - 2012
Vangent, Inc July 2005 - September 2007
Infineon Technologies December 1999 - November 2004
Qimonda Previously Infineon Technologies 1999 - 2004
Skills
Employee Relations, Policy, Team Building, Process Improvement, AAP, Occupational Health, Performance Management, Problem Solving, Change Management, Coaching, Organizational..., Talent Management, Strategic Planning, Succession Planning, Customer Relations, Compensation, Leadership Development, Negotiation, Talent Acquisition, Benefits, Employee Training, Training, Recruiting, Deferred Compensation, Interviews, Personnel Management, Human Resources, Employee Benefits, Customer Service, Cross-functional Team..., Conflict Resolution, Leadership, Temporary Placement, Program Management, Management, HR Policies, Labor Relations, Start-ups, Workforce Planning, Time Management
Education
Morgan State University 1984 — 1987
BS, Business Management
Hammond High 1979 — 1983
High School Diploma, General Studies
DNA Consulting LLC January 2011 - Present
Vangent, Inc December 2009 - September 2010
Expert1 Pty Ltd January 2005 - April 2008
HAL DATA SERVICES/TECHNOLOGY LEASING January 2000 - January 2005
FAI Finance Corporation January 1998 - January 2000
FAI Finance Corporation January 1993 - January 2000
FAI Finance Corporation January 1995 - January 1997
FAI Finance Corporation January 1994 - January 1995
FAI Finance Company Ltd January 1993 - January 1994
Skills
Networking, Microsoft Technologies, Customer Service, Program Management, Leadership, Operations Management, Project Management, Business Process, Quality Assurance, Troubleshooting, IT Management, CRM, Management, Vendor Management, Call Centers, Training, Team Leadership, Process Improvement, Team Building
Education
NAIT - Northern Alberta Institute of Technology 1987 — 1989
Programming and Analytical Computer Science
University of Alberta 1979 — 1980
Department of Engineering
Salisbury Composite
Department of Alcohlic Beverage Control February 2015 - Present
Unisys April 2011 - November 2014
Department of Workforce Services November 2010 - February 2011
Vangent Inc May 2010 - July 2010
Alorica Inc February 2007 - June 2008
Travel Centers of America January 2007 - March 2007
Dollar Financial Group April 2005 - September 2006
Skills
Customer Service, Leadership, Training, Customer Satisfaction, Call Centers, Time Management, Sales, Human Resources, Teamwork, Technical Support, PowerPoint, Microsoft Word, Coaching, Negotiation, Process Scheduler, Customer Experience, Selling, Government, Databases, Team Leadership, Process Improvement
Education
Salt Lake Community College 2008 — 2010
CompTia A+, Computer Support Specialist
Department of Workforce Services West Valley
EMC January 2012 - Present
American Express November 2010 - September 2011
Vangent, Inc February 2010 - September 2010
2009- 2010 Wells Fargo Bank June 2009 - February 2010
2005-2008 April 2008 - December 2008
2005 Discover Financial Services December 2000 - August 2005
2003 American Credit Institution January 2003 - December 2003
Delta/Air Carrier Services November 1995 - April 1999
Convergy's January 1995 - January 1999
Skills
Call Center, Process Improvement, Customer Satisfaction, Workforce Management, PeopleSoft, Communication Skills, Conflict Management, Knowledge Transfer, Training, Management, Customer Service, Call Centers, Leadership, Coaching, Human Resources, Interviews, Troubleshooting
Education
Westminster College 2003 — 2007
Master's, Business Administration
Westminster College 2003 — 2007
Bachelor of Arts, Business Management and Financial Services
Salt Lake Community College 2000 — 2003
Associate of Arts, Business
Bank of America September 2011 - May 2012
My Virtue Inc. July 2010 - May 2012
Entertianment January 1990 - May 2012
Bank of AmericaMortgage Representative September 2011 - April 2012
Vangent Inc November 2009 - March 2011
Farmers Insurance October 2008 - July 2009
Bridgewood Health Care July 2008 - October 2008
Sprint Nextel Trouble Shooting Business Rep March 2004 - July 2008
Piedmont Hospital March 2007 - June 2007
Skills
Sales, Mortgage Servicing, Tax, Escrow, Short Sales, Modifications, Collections, Data Entry, Federal Government, Loss Mitigation, Loss Prevention, Liens, Real Estate
Education
Liberty University 2009 — 2011
Associates, Psychology/Christian Counseling
Liberty University
Associates, Psychology
CSC July 2009 - January 2015
Vangent Inc July 2007 - June 2009
CSC September 2006 - July 2007
CSC July 2005 - August 2006
Resource Consultants, Inc November 2004 - May 2005
3M – IT Education Dept. November 2003 - May 2004
Skills
Sarbanes-Oxley Act, Costpoint, Hyperion Enterprise, Financial Reporting, SAP, Variance Analysis, Revenue Recognition, General Ledger, Accounting, Consolidation, Impromptu, Pivot Tables, Mergers, Due Diligence, Accounts Receivable, Finance, Financial Analysis, Hyperion
Education
College of St. Catherine 2000 — 2004
Bachelor of Arts, Information Systems / Accounting
Aetna Life Insurance Company September 2014 - Present
WellCare September 2013 - February 2015
Citbank NA August 2011 - May 2013
Vangent Inc May 2010 - July 2011
Skills
Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Outlook, Insurance, PowerPoint, Medicare, Team Building, Leadership, Call Centers, Customer Service, Access, HIPAA, Teamwork, Microsoft Office, Healthcare, Telephone Skills, Data Entry, Time Management, Health Insurance, Social Media
Education
University of Phoenix 2008 — 2010
Associates, Psychology
Vangent, Inc August 2010 - Present
Market Technologies January 2010 - May 2010
Adecco Staffing Agency April 2006 - July 2006
Stream April 2005 - March 2006
Education
Axia College of University of Phoenix
Associates, Psychology
University of Phoenix
Bachelor, Business Administration Human Resources
Rentrak May 2015 - Present
Rentrak October 2012 - May 2015
Evergreen Variety February 2012 - March 2012
Olympia Senior Center January 2011 - May 2011
Vangent, Inc July 2008 - August 2010
Paperboys, Ltd. June 2007 - August 2010
Skills
HD Production, Creative Writing, Comedy, Stand-up Comedy, Public Speaking, Video Production, Final Cut Pro, Video Editing, Radio Broadcasting, Entertainment, Film Editing, Videography, HD Video, Post Production, Acting, Film, Photoshop
Education
The Evergreen State College 2008 — 2012
Bachelor of Arts (B.A.), Communication and Media Studies
Lawrence Free State High School 2005 — 2008
High School Diploma
BNSF Railway January 2015 - Present
BNSF Railway January 2014 - January 2015
BNSF Railway January 2013 - January 2014
Boston Financial DST August 2010 - December 2012
Ernst & Young, LLP June 2012 - August 2012
Ernst & Young, LLP June 2011 - August 2011
Vangent Inc May 2010 - September 2010
The Reserve May 2009 - June 2010
Skills
Leadership, Customer Service, Microsoft Office, Analysis, Public Speaking, Critical Thinking, Training, Payroll, Microsoft Excel, People-oriented, Event Planning, Creativity, Personal Finance, Strategic Consulting, Auditing, Project Management
Education
University of Kansas 2008 — 2012
Bachelor of Science (B.S.), Accounting
General Dynamics Information Technology August 2014 - Present
General Dynamics Information Technology 2013 - Present
Vangent Inc October 2007 - Present
Vangent Inc July 2007 - October 2007
2005-2007McDonald's July 2005 - October 2007
Pearson Government Solutions July 1999 - August 2004
Skills
Marketing, Management, Customer Service, Microsoft Office, Project Management, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Schedules, Strategy, Leadership, Process Scheduler, Customer Satisfaction, Team Building, Training, Program Management, Vendor Management
Education
Kaplan University 2015 — 2018
Bachelor's Degree, Business Administration, Management and Operations
EHOVE Career Center 1989 — 1990
State Certified, Marketing; Advertising
Perkins High School 1986 — 1990
Garmin International January 2010 - Present
Garmin International July 2007 - May 2010
Pearson Government Solutions September 2002 - July 2007
Vangent, Inc 2007 - 2007
NCS Pearson 2002 - 2007
SAIC 1997 - 2001
Skills
Leadership, Software Development, XML, Git, Visual Studio, SQL, C++, C, C#, .NET
Education
Northwest Missouri State University
Bachelor of Science (BS), Computer Science
TCS Education System March 2015 - Present
KU Memorial Unions June 2012 - November 2014
VANGENT, Inc January 2011 - March 2012
University of Kansas - Network Operations Center 2008 - August 2010
dbSandbox 2008 - May 2009
Lawrence Parks & Recreation Department - Aquatic Centers June 2005 - September 2008
Boy Scouts of America June 2005 - July 2005
Boy Scouts of America June 2004 - July 2004
Skills
Software Documentation, Windows Server, System Administration, ImageNow, Troubleshooting, Web Development, Front-end Development, HTML5, HTML, JavaScript, jQuery, jQuery UI, AngularJS, Bootstrap, PHP, CSS, SQL, Databases, Microsoft SQL Server, MySQL, PhpMyAdmin, Business Analysis, Project Management, Process Automation, Business Intelligence, ADP Payroll, Sage MAS200, System Integration..., Linux, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint
Education
University of Kansas 2005 — 2010
BS, Business Administration, Information Systems, Entrepreneurship, Psychology
Consortium Institute of Management & Business Analysis 2007 — 2007
Business Administration, International Business
CJW Medical Center - Johnston-Willis Campus February 2013 - Present
CJW Medical Center - Chippenham Campus July 2011 - February 2013
CJW Medical Center - Chippenham Campus January 2011 - May 2011
Vangent, Inc October 2009 - September 2010
Swansea Wood School October 2008 - February 2009
Hollister Co. September 2007 - May 2008
McDonald's Restaurant 2001 - 2007
Skills
Customer Service, Outlook
Education
J. Sargeant Reynolds Community College 2010 — 2011
Career Studies Certificate, Pharmacy Technician
University of Massachusetts Dartmouth 2005 — 2009
Bachelor of Arts, Psychology
Arrow Electronics October 2011 - Present
Vangent, Inc November 2009 - Present
DHL August 2003 - June 2007
Avnet Inc. February 1999 - May 2003
Instinet Corporation March 1992 - February 1999
Instinet Corp March 1992 - January 1999
Skills
Information Technology, Process Improvement, Integration, Management, CRM, Budgets, Vendor Management, Strategic Planning, Project Management, Team Leadership, Visio, Cross-functional Team..., Program Management, Leadership, Team Building, Business Process..., Training, Call Centers, Operations Management, PMP, Business Development, IT Strategy, Strategy, Change Management, Business Analysis, Outsourcing, IT Management, Product Development
Education
Syracuse University 1984 — 1985
Telecommunication
National Cheng Kung University 1977 — 1981
BS, Hydraulic Engineering
Steak n Shake July 2014 - Present
Nordstrom September 2013 - September 2014
Student/Mom March 2012 - August 2013
Thomas L. Cardella April 2011 - September 2011
Taco Bell October 2009 - April 2011
Vangent inc. July 2007 - May 2009
Taco Bell January 2006 - June 2007
Burger King February 2004 - January 2006
Skills
Customer Experience, Microsoft Office, Microsoft Word
Education
University of Iowa 2006 — 2007
n/a, Social Work
ATARA Solutions February 2013 - Present
Edmond Scientific Company September 2012 - February 2013
ATARA Solutions February 2011 - September 2012
HiGTek Inc. October 2008 - December 2010
Vangent Inc September 2005 - September 2008
Computer Sciences Corporation March 1988 - August 2005
Skills
Solution Architecture, Proposal Management, Proposal Writing, Capture, Color Reviews, Strategic Planning, Enterprise Architecture, Logistics, Sensors, RFID, Program Management, Subcontractor Management, International Teams, Integration, Government, IT Strategy, Change Management, Team Building, Process Improvement, Governance, Business Architecture, Transportation, Product Management, Subcontracting, Image Capture, Management, RFID+, PMO, Product Development, Security Clearance, Project Management, Security, Cross-functional Team..., DoD, New Business Development, International Relations, Leadership, SDLC, Systems Engineering, Business Development, RFP, Business Intelligence, Business Planning, CRM, Cloud Computing, Consulting, Defense, Enterprise Software, Information Technology, Management Consulting
Education
The George Washington University 1980 — 1981
MS, Information Systems Technology
University of Illinois at Urbana-Champaign 1974 — 1977
BS, Geology, Earth Science Education
Booz Allen Hamilton February 2015 - Present
IBM Global Business Services January 2011 - Present
Vangent, Inc March 2008 - January 2011
SRA International 2007 - 2008
SRA International 2001 - 2007
SRA International 1996 - 2001
TRW, Systems Integration Group June 1986 - October 1997
Skills
Program Management, Leadership, Enterprise Architecture, Quality Assurance, IT Strategy, Integration, Government Contracting, Healthcare, PMP, Project Planning, Management Consulting, Information Technology, Cross-functional Team..., Business Process..., Change Management, Requirements Analysis, Strategy, Strategic Planning, Enterprise Software, Process Improvement, Software Development, Professional Services, Security, Business Transformation, PMO, Business Development, Business Analysis, Business Intelligence, SDLC, Project Management, Outsourcing, IT Management, Cloud Computing, Governance, Vendor Management, Project Portfolio..., Consulting, Business Process, Executive Management, Software Project...
Education
Virginia Polytechnic Institute and State University 1982 — 1986
BS, Computer Science
The George Washington University
M.S, Computer Science (Systems and Software)
Boeing June 2011 - September 2013
Landmark Aviation April 2011 - May 2011
Bombardier Aerospace October 2010 - February 2011
Vangent Inc February 2010 - October 2010
Honeywell International February 1985 - September 2009
ESmark Aviation September 1977 - February 1985
Skills
Turret teardown and..., Aviation, Inspection, Aircraft, Troubleshooting, Documentation, Problem Solving, Aircraft Maintenance, Production, Aerospace, Avionics, Main Rotor Strap..., Maintenance & Repair, Planned Preventative..., Records keeping, Customer service, Federal Aviation..., Teamwork, Flight Safety, Flight Test, Business Aviation, Aviation Electronics, Compliance, Electronics, EPIC, Ethics, Microsoft Office, Technical Support, Airworthiness, Flights, Overhaul, Aeronautics, PowerPlant, Operations Management, Airports, Helicopters, Military, Civil Aviation, Human Factors, Process Improvement, Aircraft Systems, Continuous Improvement, A&P, Team Building, General Aviation
Education
Lewis University 1976 — 1978
Airframe&Powerplant Certificate, Aviation Maintenance, 3.5
Lyons Township High School 1966 — 1970
Secondary Ed. diploma, Math, Science, Language Arts, German
General Dynamics Information Technology October 2009 - Present
Vangent, Inc March 2006 - October 2009
OrthoRx March 2003 - March 2006
Western Iowa Tech Community College January 2002 - March 2006
Sioux Valley Home Medical February 1999 - March 2003
Dynapac October 1997 - December 1998
US Army May 1991 - October 1997
Skills
SharePoint, Program Management, HTML, CSS, Customer Relations, Call Center, PMP, Process Improvement, 508 Compliance for...
Education
University of Iowa 2012 — 2013
Bachelor's degree
Defense Language Institute Foreign Language Center 1994 — 1995
Spanish
Defense Language Institute Foreign Language Center 1991 — 1992
Russian
Kirkwood Community College 2006 — 2008
AA
Vangent, Inc. November 2010 - Present
Vangent, Inc February 2010 - July 2010
ACCENT Marketing March 2006 - July 2009
ACCENT Marketing March 2006 - July 2007
Hussmann Refrigeration March 2005 - March 2006
Convergys, Inc June 1999 - March 2005
Skills
Call Center, Customer Satisfaction, Customer Service, Workforce Management, Call Center Development, Telemarketing
Education
University of PhoenixOnline 2007 — 2013
BS, Information Technology/Web Dev; Information Technology; Web, 3.63
Thomas Nelson Community College 1989 — 1991
Liberal Arts
House of Spices April 2015 - Present
Baymont Inn & Suites Cedar Rapids IOWA July 2014 - April 2015
House Of Spices LLC June 2007 - 2015
Vangent Inc. March 2006 - February 2007
MCI June 1999 - February 2006
UPS June 1997 - June 1999
IBM Canada February 1997 - June 1997
Birla Horizon July 1995 - January 1997
Education
Punjabi University 1992 — 1995
MS, Computer Science
Punjabi University 1989 — 1991
Bachelor Of Scinece, Physics
Thomas L. Cardella & Associates September 2015 - Present
Pearson August 2007 - September 2015
Vangent Inc February 2007 - August 2007
Pearson Government Solutions May 2006 - February 2007
RuffaloCODY August 2003 - May 2006
Direct Alliance Corporation April 2001 - August 2003
Center for Teaching and Learning January 2000 - April 2001
Mesa Community College July 1999 - April 2001
Skills
ETL Development, Perl, Oracle, Pervasive, Data Modeling, Logical Data Modeling, Data Warehouse..., ETL, Requirements Analysis, SQL, Ubiquitous Computing, Databases, Data Warehousing, Software Documentation, PL/SQL, Architectures, Web Applications, Architecture, Integration, Agile Methodologies
Education
University of Iowa 2011 — 2017
Master's degree
University of Iowa 2008 — 2011
BA
Kirkwood Community College 2003 — 2008
Mesa Community College 1999 — 2000
AAS
General Dynamics Information Technology May 2013 - Present
General Dynamics Information Technology February 2012 - May 2013
Vangent, a General Dynamics Company September 2005 - October 2012
Pearson Goverment Solutions 2005 - 2007
Vangent, Inc February 2005 - September 2005
International Cruise & Excursions, Inc December 2003 - February 2005
Bank of America February 2001 - December 2003
Skills
Iso 9000, Quality Management, Six Sigma, Quality Assurance, Process Improvement, Strategic Planning, Customer Service, Program Management, Minitab, COPC, Team Leadership, Performance Management, Leadership, Training, Project Management, Project Planning, Visio, Management, SDLC, Call Centers, Integration, Data Analysis, Continuous Improvement, Business Process, Coaching, Vendor Management, Business Process..., Software Documentation, Operational Excellence, Cross-functional Team..., Quality Control, Change Management, Process Engineering, Quality System, Operations Management, Outsourcing, PMP, CRM, MS Project
Education
University of Phoenix 2003 — 2005
MBA
Ottawa University 2002 — 2003
B.A., English
New Mexico State University 1991 — 1994
Business Management, English
Vangent, Inc May 2006 - Present
Gazette Communications September 2003 - May 2006
Gazette Communications January 2000 - September 2003
Skills
Contact Centers, Project Coordination, Office Administration, Coordinating Events, Customer Service, Problem Solving, MS Project, Outlook, Microsoft Excel, PowerPoint, Teaching, Project Management, Call Centers, Training, Fundraising, Leadership
Education
University of Northern Iowa 1989 — 1996
Bachelor of Arts (BA), Communication Theatre Arts Education
General Dynamics Information Technology April 2014 - Present
General Dynamics June 2013 - March 2014
Vangent, Inc. August 2012 - June 2013
Vangent, Inc June 2009 - August 2012
Vangent, Inc June 2007 - May 2009
Pearson Government Solutions June 2000 - May 2007
NCS Pearson July 1997 - June 2000
Skills
Content Management, Software Documentation, Technical Documentation, SharePoint, Structured Query..., Software Development, Quality Assurance, Access, Testing, SQL, Databases, Training, Management, Analysis, Requirements Gathering, Visio
Education
University of Maryland University College 2009 — 2012
MS, Information Technology; Database Management
IT Database 2009 — 2011
Master of Science (M.S.), Information Technology
University of Maryland College 1991 — 1996
BA, Economics
GDIT March 2015 - Present
TeraThink November 2012 - April 2014
Vangent, Inc December 2010 - November 2012
BuddoBot June 2010 - December 2010
CSC for PMAcqBusiness December 2008 - December 2010
Unisys December 2007 - December 2008
Tek Systems September 2007 - December 2007
American Systems Corporation 2005 - 2006
Skills
Information Assurance, Information Technology, Active Directory, Network Security, VB.NET, Networking, Agile Methodologies, Architecture, Disaster Recovery, VMware, System Administration, SharePoint, Windows Server, Server Administration, Virtualization, Windows, Enterprise Architecture, Requirements Analysis, Integration
Education
University of Pittsburgh 1996 — 1997
MAT, Elementary Education and Teaching
University of Pittsburgh 1993 — 1997
BA, Interdisciplinary Studies
Vangent, Inc October 2005 - Present
TSRI December 1998 - July 2002
Education
St. Ambrose University 1967 — 1971
General Dynamics Information Technology November 2012 - Present
Drygulch Leatherworks June 2010 - Present
General Dynamics Information Technology September 2010 - November 2012
Vangent, Inc. September 2009 - September 2010
Vangent, Inc December 2007 - September 2009
Sonoran Aquatics April 2006 - March 2008
Vangent, Inc. May 2003 - December 2007
Izon Auto Glass November 2001 - May 2003
Skills
Software Documentation, Project Management, Training, Process Simulation, Coaching, Call Center, Process Improvement, Quality Assurance, Program Management, Customer Satisfaction, PMP, Customer Service, Team Building, Operations Management, SharePoint, Analysis, Business Analysis, Strategic Planning, Cross-functional Team..., Management, Team Leadership, Leadership, Troubleshooting, Call Centers, Workforce Management, Six Sigma, Employee Training, Integration, Continuous Improvement, Strategy, Sales, Time Management, Government, Risk Management, Forecasting, Business Process..., Start-ups, Proposal Writing, Project Planning, Change Management, Visio, Quality Management, Performance Management, Databases, Technical Writing, CRM, Business Planning, Access, Interviews, Outsourcing
Education
Northern Arizona University 1995 — 2001
BS, History, Minor in Political Science
Cortez High School 1990 — 1999
EEOC February 2008 - Present
Vangent, Inc August 2002 - February 2008
Skills
Process Improvement, Customer Experience, CRM, Coaching, SharePoint, Visio, Training, Project Management, Quality Assurance, Call Centers, Technical Writing, RightNow, PowerPoint, Access, InfoPath, MS Project, Microsoft Excel, NICE Call Recording, Analytics, Supervisory Skills, Software Documentation
Education
University of Kansas 1975 — 1980
Bachelor of Science, Mechanical Engineering
Integrated DNA Technologies January 2012 - Present
Vangent, Inc October 2007 - January 2012
Vangent, Inc September 2005 - October 2007
Vangent, Inc February 2004 - October 2005
Vangent, Inc. October 2003 - February 2004
Iowa 80 Group May 2002 - August 2002
University of Iowa Hospitals September 1999 - August 2001
Skills
Project Management, Technical Writing, Customer Service, Call Center, Management, Program Management, Process Improvement, Project Planning, Visio, Microsoft Office, Change Management, Analysis, Quality Assurance, Outlook, Strategic Planning, Microsoft Dynamics ERP, ERP Implementation..., Software Development, Cross-functional Team..., Vendor Management, Project Coordination, SharePoint, Team Leadership, Call Centers, Business Analysis, Training, Performance Management, Proposal Writing, Customer Satisfaction, Government, MS Project
Education
University of Iowa 1999 — 2003
BA, English, Minor in Business Administration
Vangent, Inc October 2008 - April 2012
Vangent, Inc August 2007 - October 2008
Vangent, Inc April 2006 - August 2007
Vangent, Inc April 2005 - April 2006
Vangent, Inc. April 2005 - May 2005
Vangent, Inc. December 2003 - April 2005
Vangent, Inc. March 2003 - December 2003
Skills
Process Improvement, Workshop Facilitation
Education
The University of Kansas 2000 — 2002
BGS, Sociology
The University of Kansas
BGS, Sociology
Vangent, Inc April 2006 - Present
Chase Paymentech Solutions August 2004 - August 2006
Education
Phoenix College 1982 — 1984
Business Admin
Vangent inc March 2004 - Present
Education
The University of Kansas 1996 — 2007
BA, Political Science/International Studies
Exelis Inc. January 2012 - July 2015
Vangent Inc. July 2007 - December 2011
General Dynamics Information Technology May 2000 - June 2007
General Dynamics Headquarters June 1997 - April 2000
Purdy, Bornstein, Hamel & Burrell CPA Firm and Bath Iron Works June 1985 - May 1997
Skills
Process Improvement, Sarbanes-Oxley Act, Tax, Accounting, Corporate Tax, Tax Accounting, Auditing, Financial Analysis, Financial Reporting, International Tax, Mergers & Acquisitions, Management
Education
New Hampshire College 1988 — 1990
MBA, Business
University of Maine at Orono 1981 — 1985
BS, Accounting & Finance
University of Iowa February 2012 - Present
Vangent, Inc. May 1994 - February 2012
Vangent 1994 - 2009
Vangent, Inc 1994 - 2009
Education
University of Iowa 1990 — 1994
BS, Computer Science
Vangent, Inc. April 2006 - August 2010
Vangent, Inc January 2006 - August 2010
General Physics Corporation January 2000 - April 2006
Cat: A Tonic January 1990 - January 1999
The New Yorker November 1980 - May 1987
Education
Randolph College
BA, American History, Studio Art, and Enlish Literature
Robert Half International Technologies January 2009 - Present
Wheaton Health Services April 2011 - April 2011
TEKsystems January 2011 - March 2011
CR (temp/Robert Half) December 2010 - January 2011
Vangent, Inc June 2007 - January 2009
Applied Systems, Inc March 1998 - September 2006
Mercy Hospital January 1993 - January 1994
Education
University of Iowa
Bachelor of Science, Computer Science
Academy of Health Science
Kirkwood Community College
Zurich Insurance Company Ltd January 2014 - Present
Farmers Insurance November 2012 - Present
Farmers Insurance July 2010 - January 2013
Shawnee Mission School District August 2011 - November 2012
Shawnee Mission School District August 2011 - November 2012
Bristol West Insurance July 2010 - November 2012
Vangent Inc March 2010 - July 2010
Vangent Incorporated February 2010 - July 2010
Vangent, Inc. May 2009 - June 2010
Vangent Incorporated May 2009 - November 2009
Skills
Investigation, Claims Management, Property & Casualty..., Coaching, Insurance, Claim, Liability, Legal Liability, Professional Liability, Conflict Resolution, Customer Service, Public Speaking, Management, Time Management, Microsoft Office
Education
The University of Kansas 2003 — 2008
Bachelor's degree, History, 3.1
The University of Kansas
Bachelors, History
National Opinion Research Center (NORC) September 2010 - Present
NORC September 2010 - August 2011
Echo Joint Agreement August 2009 - December 2009
Echo Joint Agreement May 2009 - December 2009
Vangent Inc September 2008 - March 2009
Vangent Inc September 2008 - March 2009
Wal-Mart October 2007 - August 2008
Wal-Mart October 2007 - August 2008
Illinois Department of Human Services July 2007 - August 2008
Southern Illinois Regional Social Services June 2007 - December 2007
Education
John A. Logan College 2004 — 2007
Associate of Arts/Associate, Science Electrical Engineering Technician
John A. Logan College 2004 — 2007
Associate of Arts, A.A
Southern Illinois University, Carbondale 2002 — 2004
N/A, Engineering
Jones College Prep 1998 — 2002
High School Diploma, college prep
Williams Jones Academy 1998 — 2002
High School Diploma
DOMINION CONSULTING LLC (at Pfizer) January 2010 - December 2011
UNITED WAY OF SE CT, Ledyard, CT August 2009 - December 2009
VANGENT INC. April 2009 - August 2009
PFIZER, INC January 2007 - July 2008
PFIZER, INC January 2002 - June 2005
Erythorbics Team January 1997 - January 2002
Pfizer Inc. January 1990 - January 1997
Skills
MS Office Suite, Technical Writing, Document Management
Education
The University of Connecticut School of Business 1972 — 1976
MBA
Worcester Polytechnic Institute 1966 — 1970
BS, Chemical Engineering
University of Connecticut
MBA
Worcester Polytechnic Institute
BS, Chemical Engineering
Vaco March 2014 - Present
Word of the Nerd December 2012 - December 2014
Miss Fortune's Creation Station June 2011 - March 2014
KU Memorial Unions March 2011 - August 2012
Community Mercantile March 2008 - February 2011
Sprint/Nextel July 2008 - October 2008
Sunflower Broadband October 2006 - May 2007
Vangent Inc August 2002 - February 2007
Skills
Management, Microsoft Office, Customer Service, Social Media, English, PowerPoint, Editing, Food, Event Management, Event Planning, Research, Marketing, Public Speaking, Writing, Training, Blogging, Sales
Education
The University of Kansas 2001 — 2006
Bachelor of Arts, English Literature
VANGENT INC January 2009 - Present
SAFEWAY INCORPORATED October 1986 - June 2009
FURR'S GROCERY January 1983 - January 1986
Education
Mesa Community College 2001 — 2001
3 Credits, Microsoft Office
Hi Tech Institute 1986 — 1987
Associates, Drafting
East Valley's
Iowa Medical and Classification Center May 2012 - Present
Iowa Army National Guard December 2006 - Present
Afghanistan August 2010 - September 2011
Vangent Inc August 2009 - July 2010
The CBE Group Inc January 2008 - August 2009
Skills
Infantry Tactics, Small Unit Leadership, Military Decision..., FBCB2, CPOF, SINCGARS, Tactical Communications, PMCS, SATCOM, Customer Service, Data Entry, Typing, Phone Skills, Third Party Collections, Skip Tracing, Active DoD Secret..., COMSEC, NIPR, SIPRNET, Military Vehicles, M-16, Weapons Training, Weapons Handling, Marksmanship
Education
University of Northern IowaDecember 2009 2008 — 2009
Bachelor of Arts, Movement and Exercise Science
Northwestern College 2004 — 2006
N/A, Kinesiology and Exercise Science
Hooters October 2011 - Present
Wells Fargo May 2012 - August 2012
Queen City Social Club November 2010 - August 2011
Vangent, Inc September 2009 - March 2010
R&R Customs September 2008 - May 2009
Hollister Co March 2008 - July 2008
Sugar Creek Charter School July 2007 - August 2007
Education
North Carolina Central University
BS, Family and Consumer Sciences; Textiles
Virginia State University
BS, Family and Consumer Science; Textile, Apparel, Merchandising and Marketing