Vangent, Inc.
Vangent, Inc., is a provider of healthcare information-technology and business systems to federal agencies. It has an $18.1 billion contract with the United States Office of Personnel Management in connection with the Federal Employees Health Benefits Program. Headquarters: Arlington, Northampton County, Virginia, Virginia, United States Founded: 1953 Subsidiaries: Vangent Ltd, PAS, Inc, Vangent Mexico, S.A. de C.V., Parent organization: General Dynamics Information Technology, Inc
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Vangent, Inc. Employees
AlanizMetroGroup, an Innovairre Company May 2014 - Present
Luv Ya Like A Sister August 2011 - Present
General Dynamics Information Technology July 2004 - April 2014
Vangent, Inc. July 2004 - April 2014
Skills
Recruiting, Employee Relations, Talent Acquisition, Training, Applicant Tracking..., Onboarding, Temporary Placement, Job Fairs, Performance Management, Employment Law, Employment Law..., Workers Compensation, Americans with..., Employee Benefits, Unemployment Claims, Leadership, Leadership Development, Management, Coaching, Benefits Administration
Education
Kirkwood Community College
Associate's degree, Accounting
United Way of Douglas County August 2014 - Present
Lawrence Memorial Hospital December 2013 - August 2014
The Linde Group/Lincare/HO2U December 2012 - July 2013
Rezolve Group/Student Financial Aid Services September 2010 - December 2012
Vangent, Inc. February 2010 - August 2010
A G Insurance January 2008 - 2009
Warner/Elektra/Atlantic Corp. - Dallas, TX 1986 - 2001
Warner/Elektra/Atlantic Corporation 1986 - 2001
Warner/Elektra/Atlantic Corporation 1978 - 2001
E.T.D. (Houston, and also Phoenix) 1983 - 1986
Skills
Marketing, Sales, Customer Service, Higher Education, Student Financial Aid, Management, Microsoft Excel, Microsoft Office, Account Management, Outlook, Leadership, Process Improvement, Performance Management, Budgets, Research, Coaching, Advertising, Call Center
Education
Houston Community College 1978 — 1979
business
San Antonio College 1976 — 1978
Texas State University 1976 — 1977
business
Swappa November 2013 - Present
QC Social Booth LLC June 2013 - November 2013
FatHat Games March 2010 - November 2013
Dell March 2013 - June 2013
IBM December 2009 - December 2012
US Army April 2006 - August 2011
Vangent, Inc. January 2007 - November 2007
Pearson May 2004 - December 2006
Gateway 2002 - 2004
Remax Bi-State 2001 - 2002
Skills
Windows Server 2003, Windows Server 2008, Windows Server, VMware ESX, VMware vSphere, VMware Infrastructure, Computer Hardware, HP Proliant, HP Printers, Remedy, Maximo, Windows 7, XP, System Administration, Microsoft Office 2007, VMware, A+ Certified, Windows, HTML, PHP, Active Directory, vSphere, HP, BMC Remedy, Virtualization, SQL, Operating Systems, Troubleshooting, Help Desk Support, Disaster Recovery, Hardware, Data Center, Servers, Network Administration, Technical Support, Red Hat Linux, DNS, VPN, Linux, Switches, Laptops, TCP/IP, Server Administration, SAN, IIS, Microsoft Exchange, Printers, DHCP, Backup Exec, Group Policy
Education
VMware vSphere Fast Track 2010 — 2010
Certificate of Completion, VMware vSphere v4.1
US Army Combat Life Saver CRS 2008 — 2008
CLS Certification, First Aid, Triage, Trama Management
US Army Advanced Individual Training 2006 — 2006
MOS Certification, Physical Fitness, Chaplain Assistant
Kirkwood Community College 2004 — 2004
LAN Management
Scott Community College 2003 — 2003
Information Technology
Free Geek December 2013 - February 2014
Pendleton and Sutton LLC May 2010 - June 2013
Vangent, Inc. December 2009 - April 2010
Safe Haven Day Care, LLC May 2009 - December 2009
Planned Parenthood of Kansas and Mid-Missouri January 2009 - June 2009
Kroger February 2008 - May 2009
Skills
JavaScript, Node.js, JSON, jQuery, Backbone.js, Python, Django, Programming, Github, Git, CSS, HTML, Adobe Creative Suite, Microsoft Office, Typing, VoIP, Fax Server, Outlook, Multi-line Phone, Email, Internet, Organization
Education
Portland Code School 2013 — 2013
JavaScript
Kansas State University 2004 — 2009
Bachelor of Science (B.S.), Women's Studies
General Dynamics Information Technology February 2015 - Present
The University of Kansas May 2014 - February 2015
The University of Kansas July 2013 - May 2014
General Dynamics Information Technology June 2009 - June 2013
Vangent, Inc. June 2007 - June 2009
Volunteer Center of Maricopa County October 2005 - October 2006
Pearson Government Solutions September 2004 - August 2005
University of Wyoming Disability Support Services May 2003 - July 2004
Skills
SharePoint, Program Management, Data Analysis, Six Sigma, Training, Visio, InfoPath, Project Coordination, Quality Assurance, System Administration, SharePoint Designer, Workflow, Web Development, Data Mining, Management Consulting, Requirements Analysis, Business Process..., Business Analytics, eForms, Web Based Forms, Graphic Design, Excel, LimeSurvey, ImageNow, Survey Design, Data Collection, ISO, Sociology, Social Research, Minitab, Volunteer Management, Volunteer Coordination, Adaptive Technology, HTML + CSS, Remote Support, Administrative Support, Server Management, SharePoint Workflow, Employee Management..., Joomla, Wordpress, Photoshop, Digital Illustration, Web Project Management, Systems Management, Research Methods, Swim Instruction, Water Safety, JavaScript, XML
Education
University of Utah - David Eccles School of Business 2009 — 2009
University of Wyoming 1999 — 2004
Bachelor of Arts
Johnson & Wales University 1999 — 2000
Washington Redskins July 2015 - Present
Washington Redskins July 2015 - Present
Capital One October 2013 - September 2015
Norfolk State University August 2012 - June 2013
Norfolk State University August 2011 - June 2013
MEAC Basketball Tournament March 2013 - March 2013
SunTrust Mortgage May 2011 - August 2011
Exclusive Staffing- Precon June 2010 - August 2010
T-Mobile July 2008 - August 2009
Vangent, Inc. March 2007 - May 2008
Skills
Credit, Customer Relations, Leadership, Networking, Management, Project Management, Event Planning, Sales Promotion, Microsoft Office, Contract Negotiation, Microsoft Excel, Microsoft PowerPoint, Account Management, Customer Service, Product Marketing, Event Management, PowerPoint, Team Building, Team Leadership, Cross Selling, Quality Control, Consumer Goods, Hospitality Service, Telephone Skills, Face to Face Sales, Claims Handling, Claim Investigation, Live Events, Youth Mentoring, Public Speaking, Call Centers, Marketing Strategy, Social Networking, Time Management
Education
Georgetown University 2015 — 2016
MPS, Sports Industry Management
Norfolk State University 2011 — 2013
Bachelor of Science, Business Management
Shaw University 2009 — 2011
Business Management
Conroy's Pub March 2012 - Present
Amy Durkin Law Office February 2013 - April 2013
Vangent, Inc. November 2009 - September 2011
Stay at home mom June 2006 - November 2009
Subway January 2005 - June 2006
Skills
Legal Research, Legal Writing, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Access, Outlook, Internet, Food & Beverage, Food Service, Food Safety, Bartending, Bookkeeping, Customer Service, Fax, Accounting, Filing, CaseMap, LexisNexis, Westlaw, Cash Handling Experience
Education
Kansas City Kansas Community College 2011 — 2013
Associate of Arts and Sciences (AAS), Paralegal, 4.0 GPA
Johnson County Community College 2006 — 2010
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies, 3.8 GPA
ACT May 2014 - Present
General Dynamics Information Technology October 2011 - Present
Vangent, Inc. February 2008 - October 2011
NCS Pearson January 2006 - February 2008
First Data Resources November 1992 - December 2005
Skills
ISIS-Papyrus Developer..., IOS Development - iOS5..., RUBY developer using..., XML Spy, Create and revise XML..., Security access using..., Source control using..., Source control using..., Textpad to view and..., Beyond Compare, Object Oriented Software, JAVA 5.0, Objective-C, Integrity, Highly Dedicated, Challenge Driven, AIM, Agile & Waterfall..., Communication Skills, Critical Thinking, System Architecture, XML, Software Documentation, Core Java
Education
Bellevue University 1994 — 1998
Bachelor of Applied Science (BASc), Computer and Information Sciences, General
Iowa Western Community College 1989 — 1991
Associate of Science (A.S.), Electrical and Electronics Engineering
AmeriCorps August 2014 - Present
Treated Sweetly July 2012 - Present
Amanda's Dance Academy August 2011 - October 2014
Cherry Hill Photo November 2007 - April 2014
Vangent, Inc. May 2007 - August 2010
Flint Hills 8 Theater March 2004 - August 2005
Education
Johnson County Community College 2009 — 2011
Associate of Arts and Sciences (AAS), General Studies, Graphic Design
Emporia State University
General Dynamics Information Technology January 2015 - Present
General Dynamics Information Technology June 2013 - October 2014
General Dynamics Information Technology June 2008 - June 2013
Vangent, Inc. May 2005 - May 2008
Pearson Government Solutions February 2004 - May 2005
Pearson Government Solutions June 2001 - February 2004
NCS Pearson September 1996 - June 2001
Grinnell Mutual Reinsurance Company June 1991 - August 1996
Digital Equipment Corporation April 1983 - May 1991
Skills
Business Analysis, Process Improvement, Program Management, Software Documentation, Integration, Requirements Analysis, Business Process..., SDLC, Project Management, Visio, SharePoint, System Administration, Management, Training
Education
Indian Hills Community College 1981 — 1983
Associate's Degree, Computer Maintenance
NCO/Sprint May 2013 - Present
H&R Block January 2013 - April 2013
Vangent, Inc. February 2009 - August 2012
Vangent, Inc. 2009 - 2012
USDA December 1995 - January 2002
USDA October 1986 - January 2002
Skills
Telephone Skills, Customer Service, Computer Assistance, Billing Specialist, Claims, Quality Assurance, Telephone Reception, Data Entry 56 wpm, Medical Insurance..., Secretarial Skills, Answering Telephones, Supply Clerk, Human Resources, Quality Auditing, Process Scheduler
Education
Kansas State University 1978 — 1985
Bachelor of Arts (B.A.), Music Education/Spanish
Richmond Funny Bone Comedy Club January 2013 - May 2014
Capital One September 2012 - December 2012
Vangent, Inc. August 2011 - January 2012
John Tyler Community College February 2011 - January 2012
Skills
Call Centers, Team Leadership, Organization Skills, Organizational..., Telephone Skills, Connectivity, Customer Service, Health Insurance, Multi-line Phone, Conflict Resolution, Escalation Resolution, Microsoft Office, Problem Solving, Computer Proficiency, Communication, Time Management, Common Sense, High Sense Of Urgency, Persuader, EHR, EMR, HIPAA
Education
ICDC College 2014 — 2016
Healthcare Management, Healthcare
R Place Peer Center January 2014 - Present
Community Mental Health Center for Mid-Eastern Iowa March 2014 - June 2015
Vangent, Inc. July 2007 - March 2008
Skills
Peer Support, Spanish-speaking, Mental Illness, Mental Health, Healthcare, Support Groups, Crisis Stabilization, Health Advocacy, Physician Liason, Community Outreach, Role Modeling, Consumer Healthcare, Chronic Illness, Illness Management, Lived experience, Mental Health Counseling, Event Planning, Crisis Intervention, Social Services
Education
Kirkwood Community College 2009 — 2011
Psychology
Humboldt State University 2004 — 2005
Biochemistry and Molecular Biology
Morgan Stanley July 2014 - Present
Boston Financial Data Services November 2009 - July 2014
Kansas Athletics August 2011 - December 2011
Vangent, Inc. March 2009 - August 2009
CorpLogoWare/Partners N Promotion April 2007 - February 2009
Affinitas September 2005 - August 2006
Skills
Customer Satisfaction, Human Resources, Employee Relations, Employee Training, Quality Assurance, Organizational Structure, Efficiency Improvement, Strong Work Ethic, Outstanding Customer..., Customer Retention, Process Improvement, Vendor Management, CRM, Team Building, Management, Microsoft Office, Project Management, Customer Service
Education
University of Kansas 2009 — 2011
B.G.S., Major: Psychology, Minor: Business
Johnson County Community College 2006 — 2007
Esthetics Certification, Esthetics
Vangent, Inc. November 2009 - February 2011
American Express 1990 - 2009
Firstat Nursing Agency 1991 - 1993
Walley's Hot Springs Country Club & Resort 1981 - 1988
Skills
Management, Team Leadership, Vendor Management, Process Improvement, Leadership, Call Center, Operations Management, Business Process, Coaching, Project Management, Customer Satisfaction, Six Sigma, Human Resources, Call Centers, Cross-functional Team..., Budgets, Training, Troubleshooting, Quality Assurance, Strategic Planning
Education
Glendale Community College 2006 — 2007
Real Estate Law & Ethics
AELN 2003 — 2004
Green Belt, Six Sigma Methodologies
WNCC 1981 — 1992
Business, Marketing
Casey Law, PLC March 2012 - Present
Tommy Andrews, Jr., P.C. September 2009 - March 2012
Raytheon 2004 - 2006
Vangent, Inc. 2001 - 2004
Skills
Legal Research, Litigation, Civil Litigation, Commercial Litigation, Courts, Corporate Law, Wills, Legal Writing, Appeals, Family Law, Bankruptcy, Criminal Defense Lawyer
Education
Liberty University 2006 — 2009
Juris Doctorate
James Madison University 1997 — 2001
Bachelor of Arts (B.A.), Speech Communication, Media Design and Visual Communications, General
Global Profit Technologies, Inc. October 2013 - Present
General Dynamics Information Technology April 2012 - February 2013
Vangent, Inc. June 2008 - January 2011
Clearwater Beverages October 2006 - June 2008
Advo Inc January 2001 - June 2003
National Computer Systems ( NCS) June 1999 - January 2001
Dial Corporation 1978 - 1996
Skills
Process Improvement, Cross-functional Team..., Team Building, Six Sigma, Strategic Planning, Program Management, Continuous Improvement, Operations Management, Customer Service, Lean Manufacturing, Budgets, Team Leadership, Start-ups, Customer Satisfaction, PMP, Performance Management, Change Management, Problem Solving, Business Process..., Leadership Development, Contract Negotiation, Microsoft Office, Organizational..., Microsoft Excel, Process Engineering, Coaching, Inventory Management, Employee Relations, Forecasting, Succession Planning, Manufacturing, Team Management, Negotiation, Quality Management, Business Strategy, Income Statement, Business Planning, JIT, TQM, Re-engineering, Budget Management, Customer Relations, Business Management, Excel, Cost, P&L responsibility, Mentoring, P&L, Cost Reduction
Education
Keller Graduate School of Management of DeVry University 1989 — 1991
MBA, Business
Milwaukee School of Engineering 1969 — 1974
BSEE, Electrical Engineering
Dex Media January 2015 - Present
General Dynamics Information Technology December 2014 - January 2015
Iris Data Services, Inc. October 2013 - September 2014
Iris Data Services, Inc. May 2013 - October 2013
Papa Murphy's International May 2013 - May 2013
Scooters Coffeehouse October 2012 - May 2013
U.S. Bank November 2010 - September 2012
Papa Murphy's International August 2006 - July 2010
Vangent, Inc. 2010 - 2010
Vangent, Inc. 2010 - 2010
Skills
Customer Service, Customer Satisfaction, Management, Employee Training, Microsoft Office, Teamwork, Call Centers, Team Leadership, Project Management, Team Building, Sales, Process Improvement, Leadership, Outlook, Access, PowerPoint, Coaching, Data Entry, Troubleshooting, Quality Assurance, Call Center, Microsoft Excel, Microsoft Word, Windows, Public Speaking, Salesforce.com
Education
Johnson County Community College 2008 — 2012
Associate of Arts (A.A.), Liberal Arts
Lawrence High School 2005 — 2008
Lawrence High School
Lewis Funeral Homes May 2014 - Present
Highland Park Funeral Home and Crematory August 2013 - May 2014
Kansas City Kansas Community College January 2013 - May 2014
Argus Health Systems April 2012 - November 2012
Vangent, Inc. November 2006 - March 2011
University of Kansas Department of Sociology August 2004 - May 2005
Social Thought and Research August 2002 - May 2005
The Poker Pub February 2004 - November 2004
Skills
Customer Service, Call Center, Research, Team Leadership, HTML, CSS, Web Development, Medicare, Databases, Management, Community Outreach, Customer Satisfaction, Process Improvement, Supervisory Skills, Software Documentation, Workforce Management, Training, Customer Experience, Funeral Homes, Event Planning, Event Management, Embalming, Cremation
Education
Kansas City Kansas Community College 2013 — 2014
Associate of Arts and Sciences (AAS), Mortuary Science and Embalming/Embalmer, 4.00 out of 4.00
Centriq IT Career Training 2011 — 2011
University of California Los Angeles 2000 — 2002
MA, Sociology, 3.68 out of 4.00
University of Kansas 1996 — 2000
BA, Sociology, 3.97 out of 4.00
American Foundation for Suicide Prevention September 2013 - Present
St. Marks Catholic Church November 2012 - January 2013
Vangent, Inc. June 2012 - September 2012
Compassionate Care of NJ October 2010 - May 2012
Elite Communications October 2007 - August 2009
APAC Customer Services March 2005 - September 2007
Business & Legal Reports Inc September 2001 - December 2004
US Navy July 1999 - May 2001
Skills
Microsoft Office, Data Entry, Office Administration, Proficient Typing Skills, Customer Service, Invoicing, Time Management, Administrative..., Software Documentation, Administrative..., Public Speaking, Research
Education
ITT Technical Institute-Indianapolis 2014 — 2015
Associate’s Degree, Criminal Justice and Corrections, 3.5 GPA
Vangent, Inc. January 2012 - Present
The Catholic University of America June 2009 - June 2012
Mill Mountain Coffee and Tea October 2006 - June 2009
Hollins University June 2006 - June 2009
Skills
Requirements Gathering, Requirements Analysis, Business Analysis, PC, Financial Advisory, List Management, Mass Mailings, Event Planning, Mac
Education
Hollins University 2002 — 2006
Bachelor of Liberal Arts, art, politics
General Dynamics Information Technology August 2011 - Present
Vangent, Inc. July 2010 - July 2011
Schwegler Elementary School (USD 497: Lawrence Public Schools) August 2008 - May 2010
Mercy Regional Health Center September 2005 - July 2008
The Garden City Telegram June 2002 - May 2005
Western Wireless Inc October 2001 - June 2002
Photonics Spectra Magazine September 2001 - May 2002
R&D Magazine May 2000 - August 2000
Skills
Newsletters, Teaching, Editorial, Higher Education, Training, Feature Articles, Technical Support
Education
Kansas State University 2005 — 2007
Bachelor's Degree, Elementary Education
Kansas State University 1996 — 2001
Bachelor's Degree, Print Journalism, Biology (double major)
General Dynamics Information Technology September 2012 - Present
Vangent, a General Dynamics Company June 2008 - September 2012
Vangent, Inc. December 2007 - June 2008
Advance Millwork July 2005 - November 2007
Iowa City Window and Door November 2003 - June 2005
Tile Market of Delaware November 2002 - November 2003
Skills
Non-profits, Volunteer Management, Committee Management, Public Speaking, Grant Writing, Organizing, Fundraising, Project Coordination, Meeting Planning, Quilting, Digital Photography, Writing Skills, Document Management, Nonprofits, Program Management, Project Planning, Change Management, Project Management, Management, Cross-functional Team..., Recruiting, MS Project, SharePoint, PMO, Workshop Facilitation, Process Improvement, Leadership, Committees
Education
Iowa State University 1989 — 1993
B.S, Interior Design/Housing and the Near Environment
Kirkwood Community College 2011 — 2012
Volunteer Management Certification, Volunteer Management
United Methodist School for Lay Ministry- Cornell College 2010 — 2013
UMC Leadership Development
Amazon.com November 2010 - Present
Amazon.com November 2010 - Present
Vangent (All About People) January 2010 - August 2010
Vangent, Inc. 2010 - 2010
Remedy Intelligent Staffing August 2006 - July 2009
Pearson Education January 1998 - January 2009
Skills
Shipping, Data Entry, Warehousing, Receiving, Process Improvement, Inventory Management, Operations Management, Logistics, Excel, Outlook, Word, Microsoft Office, Access, Employee Relations, Team Building, Problem Solving, Coaching, Documentation, Teamwork, Customer Service, Customer Relations, Training
Education
University of Phoenix 2010 — 2012
BS, Business
University of Phoenix 2010 — 2012
Kirkwood Community College 1983 — 1984
Business
Graceland University 1981 — 1982
Business
Kaplan University
By Light Professional IT Services July 2015 - Present
CACI International Inc June 2012 - June 2015
Technatomy Corporation September 2010 - June 2012
Vangent, Inc. September 2009 - August 2010
SAIC August 2005 - September 2009
SAIC August 2001 - August 2005
Equarius, Inc. 1999 - 2001
Daou Systems, Inc. 1998 - 1999
Impact Innovations 1994 - 1998
Medical College of Virginia 1992 - 1994
Skills
PMP, DoD, Proposal Writing, Software Development, Program Management, Project Management, Healthcare Information..., Healthcare, Integration, SDLC, Leadership, Strategic Planning, Management, Strategy, Security, IT Strategy, Enterprise Architecture, Government Contracting, Software Project..., EHR, Agile Methodologies, Analysis, Requirements Analysis, Databases, Business Analysis, Process Improvement, Veterans Affairs, Information Technology, CIO-SP3, VA T4, NIH, Healthcare IT, Account Management, HHS, Enterprise Software, IT Management, Team Leadership, Healthcare Management, Solution Architecture, IT Solutions, Government Proposals, Proposal Leadership, Federal Government, Government Procurement, Healthcare Industry, Healthcare Information..., SDVOSB, Healthcare Consulting, HIPAA, CDC
Education
Virginia Commonwealth University School of Medicine 1991 — 1994
MHA, Health Administration
James Madison University 1985 — 1989
BBA, International Business
Liberty University January 2014 - Present
Missional Marketing by Gdirect 2014 - 2014
The I.T. Workshop April 2012 - July 2013
Vangent, Inc. 2009 - 2012
Maricopa County Library District April 2007 - September 2009
Harrahs Chester Casino and Racetrack February 1998 - March 2008
Allsop 1993 - 1998
Skills
Technical Support, Help Desk Support, Training, Customer Service, Data Entry, Retention Strategies, Total Rewards Strategies, Tribal Gaming, General Reference, Integrated Library..., Digital Resources, F&B Management, Pre-opening experience, Guest Recovery, Labor Cost Management, Scheduling Management, Service Availability, Service Level Management, Service Measurement, Service Operation, Service Improvement..., Escalation Process, Queue Management, Real-time Monitoring, Training Needs Analysis, Train the Trainer..., Classroom Delivery, Standards-based..., Backwards Design, Standards-based, Social Networking, Budgets, Public Speaking, Microsoft Office, Leadership
Education
Liberty University 2013 — 2016
Bachelor's of Science, Philosophy and Religious Studies
Harrah's Unversity 2005 — 2005
Certification, Employee Training, Management & Retention - Crisis Management
Grossmont College 1983 — 1985
Associate of Arts (A.A.), Art/Art Studies, General
Self-employed December 2003 - Present
Vangent, Inc. September 2001 - December 2003
Skills
SEO, Web Development, E-commerce, Web Design, Online Marketing, Online Advertising, Social Media Marketing, WordPress, Web Analytics, Social Media, SEM, Entrepreneurship, Google Analytics, Start-ups, CMS, Email Marketing
Education
Glendale Community College
Glendale Community College
Pearson North America April 2014 - Present
Pearson North America April 2007 - April 2014
Vangent, Inc. August 2003 - April 2007
Skills
Adobe Acrobat, Project Coordination, Program Management, Books, Publishing, Project Management, Content Management, Content Development, Proofreading, Editing, Technical Writing, Visio, Project Planning, MS Project, Online Publishing, Proposal Writing, GIS systems
Education
Kirkwood Community College
Associate of Science (A.S.), General Studies
Kirkwood Community College
Associate of Arts and Sciences (AAS), Geographic Information Science and Cartography
Grantham University October 2011 - Present
Grantham University August 2010 - October 2011
Vangent, Inc. January 2009 - March 2010
London South Bank University - Centre for Knowledge Transfer May 2008 - November 2008
Central National Bank 2004 - 2008
University of Kansas 2003 - 2006
Skills
Staff Development, E-Learning, Leadership Development, Teaching, Coaching, Public Speaking, Instructional Design, Distance Learning, Research, Training, Curriculum Design, Curriculum Development, Instructional Technology, Event Planning, Enrollment Management, Resume Writing, Editing, Recruiting, Career Counseling, Program Management, Management, Higher Education, Adult Education, Customer Service, Student Affairs
Education
Grantham University 2010 — 2012
Master of Science (M.S.), Performance Improvement
University of Kansas 2003 — 2007
Bachelor of Arts (B.A.), Psychology
Sisters of Charity of Leavenworth Health System November 2013 - Present
St. Francis Health Center October 2012 - November 2013
St. Francis Health Center September 2011 - September 2012
Vangent, Inc March 2006 - January 2011
Vangent, Inc. August 2002 - March 2006
Vangent, Inc. May 2002 - August 2002
Vangent, Inc. August 2000 - May 2002
Skills
Active Directory, Process Improvement, Project Management, Software Documentation, Technical Support, Customer Service, Quality Assurance, Call Center, Access, Troubleshooting, Management, Cost Benefit, Government Procurement, Windows Server, Windows 7, Security, System Administration, Inventory, Linux, Time Management, Microsoft Office, Servers, Disaster Recovery, Program Management, SharePoint, Windows XP, Virtualization, Citrix, Government Contracts, Enterprise Mobility, Healthcare Information...
Education
Penn State University 2006 — 2008
B.S., Business Admin.
Johnson County Community College 2001 — 2004
A.A., Business Admin.
Alliant Energy September 2013 - Present
Alliant Energy October 2007 - September 2013
Vangent, Inc. February 2001 - October 2007
MCI Worldcom April 1997 - February 2001
Skills
Requirements Analysis, Testing, Test Planning, User Acceptance Testing, Mainframe, Requirements Gathering, Visio, Business Analysis, Quality Assurance, PL/SQL, Software Documentation, Test Automation using..., Manual Testing, Technical Documentation, Ad Hoc Reporting, Documentation, Training Delivery, Management, Restaurants, Small Business, Entrepreneurship, SQL
Education
University of Iowa 1987 — 1990
MBA courses
Iowa State University 1977 — 1981
B.S., Business & Psychology
Northrop Grumman Information Systems January 2012 - Present
JJA Government Solutions, LLC October 2011 - Present
JKA Technologies, Inc. October 2010 - September 2011
Vangent, Inc. June 2008 - September 2010
Keane August 1989 - June 2008
RJO Enterprises, Inc. October 1986 - August 1989
Exxon Production Research Company June 1982 - September 1986
Skills
DoD, Integration, Security Clearance, PMP, Government Contracting, Proposal Writing, Program Management, Government, IT Strategy, Professional Services, Project Planning, Strategic Planning, Earned Value Management, Security, Requirements Analysis, Information Assurance, Enterprise Architecture, Analysis, Contract Management, Management, Systems Engineering, SDLC, Process Improvement, Leadership, Consulting, Cross-functional Team..., Information Technology, CMMI, PMO, Requirements Management, Vendor Management, Project Portfolio..., Defense, RFP, Resource Management
Education
Kansas State University 1978 — 1982
BS, Electronic Engineering Technology
George Mason University 2007 - Present
US Army Retired 1984 - 2008
Vangent, Inc. 1999 - 2007
Skills
International Relations, Defense, Public Speaking, Security Clearance, Policy Analysis, Government, Research, Higher Education, Program Evaluation, Public Policy, Policy, DoD, Command, Army, Program Management, Military, Government Contracting, Strategic Planning, Foreign Policy, Outlook
Education
George Mason University 2007 — 2011
MS, Peace Operations
University of Minnesota-Twin Cities 1988 — 1992
BA, International Relations
Letter B LLC August 2010 - November 2010
Vangent, Inc. June 2010 - August 2010
Vangent, Inc. July 2007 - March 2008
Vangent, Inc. January 2005 - August 2007
Pearson Government Solutions January 2004 - December 2005
Pearson Government Solutions September 2002 - December 2003
Pearson Government Solutions May 1999 - September 2002
Skills
Software Project..., IT Management, Process Development, Disaster Recovery, Proposal Writing, SDLC, Requirements Analysis, Process Improvement, CMMI, Resource Management, Software Development, Vendor Management, Business Analysis, Business Process..., Application Development, Process Engineering, Integration, Team Leadership, Documentation, Management Consulting, Project Planning, Team Building, Problem Solving, Risk Management, Mentoring, Databases, Team Management, Testing, Vendor Relations, Project Management, Program Management, IT Strategy, Data Center, Security, Enterprise Architecture, Leadership, Telecommunications, PMP
Education
Indiana University of Pennsylvania 1973 — 1977
BS, Mathematics
Family Thrift Store April 2014 - Present
Seven Eleven April 2013 - September 2013
Vangent, Inc. August 2011 - April 2013
Capital One January 2009 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Photoshop, Strategic Planning, Budgets
Education
ITT Technical Institute-Richmond 2014 — 2015
Associate's Degree, CAD/CADD Drafting and/or Design Technology/Technician, A- 4.0
John Tyler Community College 2008 — 2012
Associate of Arts (A.A.), Fine and Studio Arts
Million Mile Secrets May 2011 - Present
General Dynamics Information Technology March 2012 - October 2013
Vangent, a General Dynamics Company February 2011 - February 2012
Vangent, Inc. February 2010 - February 2011
Ecolab August 2007 - June 2009
Family Matters September 2008 - May 2009
IU Latin Dance Club April 2004 - June 2007
Skills
Six Sigma, Leadership, Process Improvement, Project Management, Visio, Strategy, Management, Continuous Improvement, Recruiting, Customer Satisfaction, Program Management, Training, Team Building, SharePoint, Financial Analysis, Quality Assurance, Business Intelligence, PowerPoint, Entrepreneurship, Data Analysis, Call Centers, Software Development, Business Analysis, Team Leadership, PMP, Budgets, Microsoft Excel, Time Management, Business Process...
Education
Indiana University - Kelley School of Business 2002 — 2007
Bachelor of Science, Management, International Business, and Economics
Escola Superior de Comerç Internacional 2006 — 2006
International Business and Spanish
Arizona Bridge to Independent Living- ABIL December 2009 - Present
United Healhcare September 2013 - September 2014
TriWest Healthcare Alliance September 2008 - November 2009
Vangent, Inc. June 2007 - April 2008
Skills
Communication, Interpersonal Skill, Rapport-Building, Process Efficiency, Organizational..., Team Building, Claims Resolution, Healthcare Reimbursement
Education
Glendale Community College 2012 — 2014
In Progress, Behavioral Sciences
Vangent, Inc. May 2012 - Present
Vangent, Inc. November 2008 - April 2010
PRC/ Access Direct November 2004 - May 2008
Skills
Public Speaking, Human Resources, Social Media, PowerPoint, Microsoft Excel, Communication, Management, Customer Service, Sales, Multi Tasking, Microsoft Word, Microsoft Office, Customer Experience, Customer Retention, Administrative Work, administra
Education
Mount Mercy College 2012 — 2014
Kirkwood Community College 2009 — 2012
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
DH Pace July 2013 - Present
Norse Communications, LLC October 2012 - July 2013
National Archives and Records Administration July 2009 - August 2012
Vangent, Inc. November 2003 - August 2007
Kelly Services, Inc. February 2002 - August 2003
Sprint PCS Call Center June 2001 - February 2002
National Financial Data Services December 1999 - June 2001
City of Kansas City, MO, Aviation Department August 1997 - November 1999
Skills
Customer Service, Research, Outlook, Event Planning, Time Management, Social Media, Public Speaking, Microsoft Word, Microsoft Office, Teaching, Training, Microsoft Excel, Nonprofits, Social Networking, Team Building, Process Scheduler, Adobe Acrobat, Editing, Telephone Skills, Administrative..., Community Outreach, Inventory Management, PowerPoint, Leadership, Team Leadership, Written Correspondence, Non-profits, Event Management, Special Events..., Creative Writing, Requirements Gathering, Blogging, Teamwork, Customer Satisfaction, Human Resources, Administration, Strategic Planning, Public Relations, Essays, File Management, WordPress, Higher Education, Spiritual Direction, Organization, Bluebeam Revu, Functional Requirements
Education
University of Kansas 2009 — 2012
Bachelor's Degree, Religious Studies; General Studies, Philosophy, Anthropology, Sociology, and History, 3.72
Johnson County Community College 2008 — 2009
General Studies, 3.32
CMO COMPLIANCE May 2015 - Present
Environmental Resources Management September 2011 - March 2015
Vangent, Inc. July 2011 - September 2011
Syntex (acquired by IHS) February 2005 - February 2011
Behavioral Science Technology January 2001 - January 2004
Development Dimensions International October 1988 - January 2001
Skills
Strategic Planning, Visio, Training, Change Management, Strategy, Leadership, Requirements Analysis, Analysis, Risk Management, Management, Business Process, Integration, Project Management, Microsoft Office, Risk Assessment, Start-ups, Cross-functional Team..., Human Resources, Consulting, Program Management, Process Improvement, Management Consulting, Business Process..., Energy, Business Analysis, Project Planning, Team Leadership, SQL, Enterprise Software, Team Building, Software Project..., Business Development, Customer Service, Coaching
Education
University of Pittsburgh 1987 — 1991
Associates, Professional Translation: French / Spanish
Indiana University of Pennsylvania 1973 — 1977
BS, Food Services
Nordstrom Direct November 2010 - December 2010
Vangent, Inc. March 2010 - July 2010
ARAMARK Refreshment Services February 2009 - April 2010
Spherion June 2009 - July 2009
Border States Electric Supply May 2004 - August 2007
IntelliQuick Delivery, Inc. March 2003 - February 2004
arizona title delivery January 1998 - March 2003
white technology June 1997 - January 1998
John Deere May 1972 - August 1987
Education
Kirkwood Community College 1969 — 1970
accounting
Vangent Inc, a GDIT Company September 2011 - Present
Vangent, Inc. October 2010 - October 2011
Vangent, Inc July 2008 - September 2011
Sprint Nextel December 2005 - April 2008
Nextel Communications August 2004 - November 2005
Sprint International June 2002 - June 2004
Sprint International June 2001 - June 2002
Skills
Marketing Communications, Proposal Writing, Business Development, RFP, Marketing Strategy, Strategic Planning, Salesforce.com, Account Management, New Business Development, Competitive Analysis, Cross-functional Team..., Marketing, Market Research, Social Media, Project Management, Program Management, Management
Education
Georgetown University 2007 — 2009
Masters Degree, Journalism, with concentration in PR/Communications
University of Toronto 1994 — 1998
B.S, Psychology & English
Vangent, Inc. June 2002 - Present
Pearson Performance Solutions 2002 - Present
Skills
Agile Methodologies, Vendor Management, SDLC, Visio, Project Management, Process Improvement, Program Management, Requirements Analysis
Education
Illinois Institute of Technology 2001 — 2003
MS, Personnel and Human Resource Development
Carroll University 1997 — 2001
Bachelor of Science (BS), Psychology and Religous Studies
Chenega Corporation September 2014 - Present
Center for Health and Learning January 2012 - June 2014
Morehouse College February 2011 - September 2011
Vangent, Inc. May 2009 - September 2010
Fulton County Department of Health and Wellness May 2009 - December 2009
Board of Regents of the University System of Georgia June 2005 - May 2009
Skills
Program Evaluation, Grant Writing, Program Development, Public Health, Research, Project Management, Budget Process, Microsoft Technologies, Health Communication, Public Speaking, Nonprofits, Clinical Research, SPSS, Community Outreach, Microsoft Office, Community Health, Leadership Development, Health Education, Public Policy, Data Analysis, Community Development, Proposal Writing, Statistics, Event Planning, Qualitative Research, Program Management, Teaching, Analysis, Fundraising, Volunteer Management, Grants, Health Promotion, Healthcare, Data Collection, Health Policy, Policy Analysis, Epidemiology, Youth Development, Reproductive Health, Health Equity, Global Health, Policy, HIV prevention, Survey Design, Report Writing, Literature Reviews, International Health, Capacity Building, Research Design, Prevention
Education
Morehouse School of Medicine 2008 — 2010
MPH, Health Education/Promotion
Georgia State University 2004 — 2007
BS, Exercise Science
Dillards 2011 - 2013
dessert terrace nursing center June 2008 - November 2010
Vangent, Inc. September 2006 - June 2008
Education
Euphoria Institute of Beauty Arts & Sciences-North Las Vegas 2010 — 2011
Cosmetology/Cosmetologist, General
phoenix college 2008 — 2009
none, general studies
Glendale Community College 2007 — 2008
no, general studies
independence high school 2003 — 2006
diaploma, all requied, 12
Mathtech, Inc. May 2012 - Present
Vangent, Inc. June 2011 - May 2012
Bowhead Technical and Professional Services, Inc. July 2006 - May 2011
Mathtech, Inc. August 1986 - June 2006
International Programs, Graduate School, USDA July 1983 - July 1986
Hallmark Cards, Inc. January 1976 - June 1979
Mass Brothers Department Store July 1974 - December 1975
Skills
Government Contracts, Government Contracting, Contract Management, Program Management, Proposal Writing, Government Procurement, Process Improvement, DoD, Government, Policy, Business Process..., Security Clearance, Project Management, Military, Analysis, Deltek, Strategic Planning
Education
George Mason University 1988 — 1992
MBA, Finance
University of South Florida 1971 — 1974
B.A., English
General Dynamics Information Technology April 2010 - Present
Vangent, Inc. November 2004 - April 2010
Pearson Government Solutions July 2002 - November 2004
Pearson Government Solutions July 2001 - July 2002
Pearson Education March 2001 - July 2001
NCS Pearson January 2000 - March 2001
Techna Plastics Inc January 1992 - July 1999
Skills
CCSigma Yellow Belt, Leadership, Visio, Project Management, Quality Assurance, Management, Employee Relations, Workforce Management, Avaya, Process Improvement, Six Sigma, Data Analysis, Genesys, Vendor Management, Analysis, Microsoft Office, Training, Siebel, SharePoint, Contact Centers, Operations Management, Process Scheduler, MS Project, Databases, Customer Service, Business Analysis, Call Centers, Program Management, Team Leadership, Manufacturing, Software Documentation, Integration, Team Building
Education
King's College 1992 — 1994
Business
Phelps School
ImpaQ Solutions, LLC February 2010 - Present
Misc 2009 - Present
AZ Transformational Leadership Program March 2015 - Present
CEO Network, Arizona Technology Council December 2012 - December 2014
Vangent, Inc. June 2008 - February 2010
FDA August 2003 - June 2008
State of Maryland January 2002 - June 2003
SAIC September 2000 - January 2002
Pinnacle Management Systems March 2000 - September 2000
Burnette Consulting Group, Inc. March 1992 - March 2000
Skills
Leadership Development, Executive Coaching, Organizational..., Strategic Planning, Strategic Planning..., Large Group Facilitation, Competency Mapping, Corporate Culture, MBTI, 360 Feedback, DISC, Healthcare IT, Healthcare Information..., Management Consulting, Coaching, Change Management, Program Management, Workshop Facilitation, Organizational..., Training, Strategy, Leadership, Government, Executive Management, Process Improvement, Executive Development, Employee Engagement, Personal Development, Consulting, Analysis, PMP, Management, Project Management, Performance Improvement, Project Planning, Emotional Intelligence, Career Development, Business Process..., Performance Management, Talent Management, Organizational Design, Culture Change, Team Building, Facilitation, Succession Planning, Public Speaking, Management Development, Conflict Resolution, Personnel Management
Education
Georgetown University 2010 — 2010
Masters Certificate, Leadership Coaching
University of Maryland University College
BS, Psychology
Blaque Reign Management LLC December 2014 - Present
CClarkInspire (Charles Clark) April 2015 - Present
Magic Marketing Inc June 2013 - Present
Self Employed October 2012 - Present
Administrative Greatness November 2013 - July 2015
SEO Master Team March 2013 - September 2014
Myaa International October 2012 - August 2013
oDesk Freelancer April 2011 - October 2012
Vangent, Inc. September 2007 - March 2012
Columbia County Health Department July 2003 - March 2006
Skills
Program Management, Customer Service, Call Center, Project Management, Workforce Management, Team Leadership, Project Planning, Performance Management, Process Improvement, Business Development, Access, Marketing Communications, Customer Satisfaction, Strategic Planning, Editing, Human Resources, Microsoft Excel, Call Centers, Public Speaking, Budgets, Outlook, Administrative..., PowerPoint, Microsoft Word, Sales, Microsoft Office, Leadership, Management, SharePoint, Training, Software Documentation, Data Entry, Time Management, Recruiting, Teamwork, Office Management, Analysis, Policy, Coaching, Operations Management, Social Networking, Quality Assurance, System Administration, Organizational..., Process Scheduler, Data Analysis, Employee Relations, Business Analysis, Government, Team Building
Education
Kirkwood Community College 1989 — 1991
Associate's degree, Business Administration and Management, General
U.S. Geological Survey (contractor through Net Services Inc) July 2013 - Present
U.S. Veteran Affairs (contractor through Vital Edge Solutions, Inc) May 2012 - May 2013
National Park Services (contractor through Tantus Technologies) June 2011 - May 2012
Vangent, Inc. April 2006 - June 2011
Blueprint Technologies September 1999 - March 2006
Barksdale Ballard January 1997 - January 1998
Skills
SharePoint, InfoPath, SharePoint Designer, Active Directory, SQL, Information Technology, Microsoft Exchange, Business Writing, Security, Powershell, Requirements Analysis, Enterprise Architecture, Microsoft SQL Server, SSRS, SDLC, Web Services, SOA, SSIS, MS Project, Business Intelligence, Databases, IT Management, Windows Server, Agile Methodologies, Disaster Recovery, Firewalls, Integration
Education
The George Washington University 2006 — 2008
Masters of Science, Information Systems Technology Management
George Mason University 1996 — 2000
Bachelors of Science, Management Information Systems
Healthcare Leadership Council January 2012 - Present
Vangent, Inc. June 2011 - January 2012
Dell June 2010 - June 2011
Virginia Hospital Center January 2010 - May 2010
Foundation Insurance Group January 2008 - May 2010
Skills
Social Media, Strategic Communications, Marketing, Event Planning, Media Relations, Crisis Communications, Public Relations, Strategy, Public Speaking, Nonprofits, Strategic Planning, Internal Communications, Corporate Communications, Marketing Communications, Social Media Marketing, Healthcare
Education
George Mason University 2008 — 2010
BS, Health Systems Management
Rivendell
Department of the Interior April 2014 - Present
Department of the Interior May 2012 - April 2014
Lawrence Public Schools April 2006 - May 2010
Vangent, Inc. April 2004 - April 2006
Kohl's Department Stores 2005 - 2006
Therapy Works 2002 - 2003
Skills
Event Planning, Microsoft Office, Business Strategy, Research, Data Analysis, Customer Service, PowerPoint, Team Leadership, Public Speaking, Editing, Microsoft Excel, Social Media, Management, Microsoft Word, Government, Nonprofits, Strategic Planning, Community Outreach, Leadership, Policy, Program Management, Social Networking, Fundraising, Team Building
Education
Haskell Indian Nations University 1998 — 2002
Bachelor of Business Administration (BBA), Small Business Administration/Management
The University of Kansas
Business Administration and Management, General
Salt River Pima-Maricopa Indian Community March 2015 - Present
Enagic USA June 2014 - Present
Oneida Casino May 2014 - September 2014
Oneida Nation December 2010 - September 2013
Oneida Retail August 2010 - December 2010
Vangent, Inc. November 2009 - April 2010
Oneida Retail October 2008 - September 2009
Skills
Public Speaking, Community Outreach, Team Building, Event Planning, Customer Service, Coaching, Program Development
Education
Haskell Indian Nations University 2003 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Arizona Corporation Commission November 2013 - Present
Arizona Department of Transportation November 2010 - Present
Residential Utility Commission Office November 2012 - November 2013
Vangent, Inc. December 2009 - September 2010
Arizona Department of Revenue and City of Chandler May 2003 - November 2009
Skills
Project Management
Education
Kansas State University
BS, Political Science
University of Phoenix
MBA, Business and Finance
AT&T June 2013 - Present
U.S. Bank February 2012 - August 2012
Knology June 2011 - January 2012
Vangent, Inc. November 2010 - June 2011
Skills
Leadership, Sales, Customer Service, Market Research, Management, Call Centers, Troubleshooting, Microsoft Office, Team Leadership, Direct Sales, Marketing, Management Consulting
Education
Wichita State University 2012 — 2015
Master of Business Administration (MBA), Accounting and Finance, 3.6
Kansas State University 2001 — 2008
B.S., Marketing, Social Science
University of Malaga in Ronda 2007 — 2007
Certificate of Completion, Spanish
MorganFranklin Consulting March 2015 - Present
Sotera Defense Solutions, Inc. January 2013 - March 2015
comScore, Inc. January 2012 - January 2013
comScore, Inc. April 2010 - January 2012
Vangent, Inc. August 2009 - April 2010
Resources Global Professionals August 2008 - August 2009
Deltek July 2007 - May 2008
Deltek, Inc. April 2006 - July 2007
Secure Software, Inc. January 2005 - April 2006
American Management Systems (AMS) April 2002 - November 2004
Skills
Accounting, Process Improvement, Finance, Sarbanes-Oxley Act, Financial Analysis, Program Management, Analytics, Business Process..., Strategy, Business Analysis, Business Intelligence, Financial Reporting, Management Consulting
Education
James Madison University - College of Business 1993 — 1997
Bachelor of Business Administration (BBA), Accounting with a concentration in Accounting Information Systems
Dell May 2012 - Present
KLSL Consulting, LLC July 2011 - August 2012
Time Warner Cable January 2012 - May 2012
Vangent, Inc. October 2011 - January 2012
Harris Corporation November 2010 - July 2011
Bureau of the Census June 2008 - April 2011
U.S. Department of Labor 2008 - 2008
US Department of Transportation (DOT) June 2006 - October 2007
BAE Systems IT November 2004 - January 2006
Federal Deposit Insurance Corporation (FDIC) January 2004 - November 2004
Skills
BMC Remedy, ARS, ITSM, ITIL, IT Service Management, Service Desk, Integration, SDLC, Incident Management, Configuration Management, CMDB, Requirements Analysis, Software Documentation, Infrastructure, Process Engineering, Servers, Virtualization, PMP, Microsoft SQL Server, Security, Knowledge Management, IT Operations, Unix, Management, Network Security, System Administration, Sla, Databases, Problem Management, Resource Management, IT Strategy, Enterprise Architecture, Requirements Gathering, IT Management, ITIL v3 Foundations..., ITIL Certified, Software Engineering, Cloud Computing, IT Asset Management, Disaster Recovery, Service Delivery, Help Desk Support, PMO, Service Management, Solution Architecture, Windows 7, Change Management, SQL, Enterprise Software, Networking
Education
Villanova University 2010 — 2010
PMP, Certification
George Mason University 2002 — 2006
MBA, MBA
University of Maine 1982 — 1986
BA Computer Science, BA, Mathematics
Cumulus Media January 2015 - Present
KBM Group May 2011 - Present
Vangent, Inc. August 2009 - May 2010
Nebraska Furniture Mart June 2008 - August 2009
Target September 2006 - December 2007
Skills
Typing, Unified Communications, Internetworking, Team Building, Teamwork, Teaching, Hardwork, Customer Service, Microsoft Word
Education
University of Missouri-Kansas City 2015 — 2017
Bachelor’s Degree, Mass Communication/Media Studies/Journalism
Johnson County Community College 2014 — 2015
Associate’s Degree, Mass Communication/Media Studies
Kansas City Kansas Community College 2012 — 2013
Associate of Arts and Sciences (A.A.S.), pre-radiologic technolgy, 2nd Year
Sumner Academy Of Arts and Sciences 2002 — 2007
High School diploma
The University of Kansas July 2014 - Present
General Dynamics Information Technology October 2013 - April 2014
Vangent, Inc. October 2011 - April 2012
USA800 August 2007 - April 2010
Collins Bus Corporation January 1998 - August 2003
Skills
Customer Service, Data Entry, High Level Of Accuracy, Adaptability, Highly detail oriented, Customer Satisfaction, Time Management, Customer Support, Computer Proficiency, AS400 system, Windows, Windows 7, windows xp, Dependable Team Player, Track Record Of..., Data Validation, knowledge of alpha and..., Communication Skills, Customer Oriented, Dedicated Professional, Content Builder, Rally
Education
Hutchinson Community College 2004 — 2005
Associate of Science (A.S.), Computer Support Specialist
Hutchinson Community College 2003 — 2004
Associate of Arts (AA), General Studies
University of Maryland University College June 2015 - Present
University of Maryland University College October 2013 - Present
Danya International February 2011 - October 2013
Vangent, Inc. October 2009 - September 2010
Sevatec (Adnet Systems, Inc.) September 2008 - August 2009
Adnet Systems, Inc. June 2004 - August 2009
Federal Highway Administration 2004 - 2009
DC Theatre 1995 - 2009
John F. Kennedy Center for the Performing Arts August 2006 - September 2006
Maryland Shakespeare Festival May 2006 - August 2006
Skills
Acting, Public Speaking, Instructional Design, E-Learning, Customer Service, Microsoft Office, Training, Team Building, Staff Development, Management, System Administration, Employee Training, Coaching, Technical Writing, Captivate, Leadership, Instructor-led Training, Project Management, Teaching, Leadership Development, Editing, Adult Education, Proposal Writing, Organizational..., Software Documentation, Performance Management, Policy, Process Improvement, PowerPoint, Government, Program Management, Change Management, Employee Relations, Curriculum Design, Workshop Facilitation, Strategic Planning, Administration, Call Centers, Training Delivery, Team Leadership, Interviews, Analysis, Distance Learning, Recruiting, Fundraising, Performance Improvement, Learning Management..., Curriculum Development, Nonprofits, Grant Writing
Education
University of Maryland Baltimore County 2011 — 2013
Graduate Certificate, Instructional Design
Illinois Wesleyan University 1998 — 2002
Bachelor of Fine Arts, Music Theatre
Blood Systems Inc. July 2015 - Present
Sabatical in Spain August 2014 - April 2015
JBS January 2010 - August 2014
JBS June 2000 - January 2010
Vangent, Inc. November 1999 - June 2000
Schein Pharmaceutical, Inc. (Steris Laboratories) 1993 - 1998
State of California September 1990 - November 1991
San Diego Navy Federal Credit Union May 1985 - February 1989
Skills
Diversity & Inclusion, Labor Relations, Employee Relations, Training, Employee Benefits, Hiring, Recruiting, Employee Engagement, Leadership, Succession Planning, Team Building, Talent Management, Deferred Compensation, Human Resources, HRIS, Personnel Management, Strategic Planning
Education
Western International University
Bachelor of Arts, Human Resource Management
Glendale Community College
Associate in Arts
CENP - Centro Espanol de Nuevas Profesiones, Madrid, Spain
Diplomatura, Tecnico de Empresas y Actividades Turisticas
US Navy September 2014 - Present
US Navy May 2012 - September 2014
Douglas County Sheriff Office August 2011 - March 2012
Western Extralite a Division of Border States June 2011 - August 2011
PROSOCO, Inc. February 2011 - June 2011
UPS October 2010 - February 2011
Hughes Harvesting August 2010 - October 2010
Pine Family Farms April 2010 - August 2010
Vangent, Inc. November 2009 - April 2010
Neufeld Harvesting LLC March 2009 - November 2009
Skills
CDL Class A, Security Clearance, Mechanics, Customer Service, Logistics
Education
Kansas State University 2008 — 2009
Agriculture, General
Lawrence Free State High School
High School Deploma, General
General Dynamics Information Technology 2011 - Present
Vangent, Inc. (General Dynamics purchased Vangent) 2010 - 2011
Vangent, Inc. 2002 - February 2010
Skills
Facilities Management, Facilities Operations, Process Improvement, Vendor Management, Microsoft Office, Operations Management, Team Building, Program Management, Microsoft Word, Contract Management, Customer Service, Outlook, Microsoft Excel, PowerPoint, Software Documentation, Project Planning, Budgets, Government, English, Management, Facilities Engineering, Vendor Relationship..., Office Management, Internal Communications, Training, Leadership, Project Management, Team Leadership
Education
Keller Graduate School of Management of DeVry University 2008 — 2012
Master of Business Administration (MBA), Finance, General
Keller Graduate School of Management of DeVry University 2008 — 2012
Masters of Project Managment, Project Management
Oakwood Worldwide December 2012 - Present
Solomon's Porch PHX February 2014 - Present
Oakwood Worldwide June 2011 - December 2012
Oakwood Worldwide March 2010 - June 2011
Redflex Traffic Systems June 2008 - January 2010
Vangent, Inc. January 2007 - April 2008
Port of Subs, INc. May 2005 - January 2007
McDonald's Corporation January 2002 - April 2005
Skills
Sales, Customer Service, Hotels, Employee Training, Siebel, Microsoft Office, Supervisory Skills, Schedules, M.A.G.I.C, Account Management, OSCAR, Lease Negotiations, Manage Client..., Telephone Skills, Flexible to Change, 10 Key, Goal Oriented, Customer Retention, Customer Satisfaction, Hospitality, Call Centers, Inventory Management, Time Management, Training, Data Entry, Hiring, Customer Experience, Cold Calling, Outlook, Leadership, Building Relationships, Sales Process, Office Administration, Employee Relations, Sales Operations, Direct Sales, Team Building, Team Leadership, Administrative..., Recruiting, Forecasting, Purchasing, Interviews, Coaching, Selling, Marketing, Restaurants, Spreadsheets, Travel Planning, Budgets
Education
Glendale Community College 2013 — 2016
Business Administration and Management, General
Phoenix College 2012 — 2013
Indiana Bible College 2001 — 2002
Theology/Theological Studies
University of Utah Hospitals and Clinics January 2012 - Present
ITT Corportion July 2006 - November 2011
Vangent, Inc. February 2010 - June 2010
LSG Sky Chefs April 1989 - December 1998
Skills
Team Building, Management, Employee Relations, Leadership, Training, Environmental Services
Education
Rocky Mountain College center of ocupational and environmental health 2011 — 2011
Hazoper, training
Instituto Politécnico Nacional 1977 — 1979
associates on auto engeneering
Camelback Christian Church January 2013 - Present
ASAP Staffing November 2010 - December 2012
Plumbing Medic April 2011 - June 2011
Vangent, Inc. November 2009 - September 2010
All-Star Driver Education March 2009 - November 2009
Wayward Winds October 2008 - November 2009
Central Christian Church San Jose March 2000 - July 2008
Pantano Christian Church December 1996 - April 2000
First Christian Church January 1993 - December 1996
Skills
Customer Service, Coaching, Problem Solving, Mentoring, Process Improvement, Team Building, Microsoft Office, Public Speaking, Leadership Development, Strategic Planning, Teaching, Team Leadership, Pastoral Counseling, Weddings, Preaching, Ministering, People Care, Officiating, Management, Training, Project Management, Leadership, Interviews, Public Relations, Project Planning, Operations Management, Event Management, Community Outreach, Analysis, Event Planning, Outlook, Fundraising, Program Management, Employee Relations, Volunteer Management, Microsoft Excel, Process Scheduler, Supervisory Skills, Quality Assurance, Business Process, Human Resources, Call Centers, Access, Networking, Recruiting, System Administration, Microsoft Word, Customer Satisfaction, PowerPoint, Staff Development
Education
Hope International University 1986 — 1990
Bachelor of Arts (B.A.), Church Growth
Vintage High School 1982 — 1985
General Dynamics Information Technology June 2012 - Present
Vangent, Inc., a General Dynamics Information Technology Company May 2008 - June 2012
Vangent, Inc. August 2002 - May 2008
Qwest March 2000 - July 2002
Skills
Employee Relations, Human Resources, Talent Management, Performance Management, Talent Acquisition, Personnel Management, Recruiting, Succession Planning, Workforce Planning, Deferred Compensation, Training, Leadership
Education
George Mason University 1993 — 1997
Bachelor of Arts, Speech Communication
Hawkeye Community College Information SpecialistHinduja Global SolutionsApril 2013 - December 2013
CBE Companies October 2011 - April 2013
APAC Customer Services July 2010 - May 2011
ANN INC. May 2010 - October 2010
Vangent, Inc. June 2008 - May 2010
Pearson VUE November 2006 - April 2008
College Loan Corporation June 2006 - November 2006
NCS Pearson (now Vangent Inc.) December 2004 - June 2006
MCI Telecommunications July 2003 - November 2004
APAC Customer Services August 1998 - January 2004
Skills
Troubleshooting, Call Centers, Databases, Customer Service, Start-ups, Testing, Microsoft Word, Process Scheduler, Invoicing, SharePoint, SDLC, Requirements Analysis, Program Management, Visio, Business Analysis, Microsoft Excel
Education
Hawkeye Community College 2014 — 2016
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Kirkwood Community College 2009 — 2010
Comunications Media, Broadcasting & Public Relations
QTS Realty Trust May 2014 - Present
Coca-Cola Refreshments June 2012 - Present
Walker & Walker Management LLC January 1999 - Present
Ceridian September 2011 - May 2012
US Forest Service September 2007 - July 2011
Vangent, Inc. September 2006 - August 2007
Bellsouth Technology Group 2004 - 2006
Cox Communications March 2002 - August 2004
Bellsouth Internet Services 1999 - 2002
MCI Corporation 1998 - 1999
Skills
Call Center, Agile, Visio, Program Management, Data Center, Project Planning, PMP, Process Improvement, Change Management, Business Analysis, Quality Assurance, Process Engineering, Requirements Analysis, SDLC, PMO, MS Project, SharePoint, Operations Management, Team Leadership, Software Project..., ITIL, Documentation, Integration, Vendor Management, IT Service Management, Business Process..., Budgeting, Strategic Planning, PeopleSoft, Team Building, Telecommunications, Planning, Problem Solving, MS Office Suite, Resource Management, Product Development, Software Development, CMMI, PMI, Testing, Disaster Recovery, Process Development, Government, Business Management, Risk Management, Mentoring, Access, Business Intelligence, Customer Relations, Software Documentation
Education
Keller Graduate School of Management of DeVry University 1993 — 1995
Texas A&M University - Prairie View, Texas 1980 — 1983
BS, Electro-Mechanical Technology Engineering
Accruent August 2015 - Present
General Dynamics Information Technology 2011 - July 2015
Vangent, Inc. 2007 - 2011
Pearson Performance Solutions 2000 - 2007
Interactive Media Corporation 1995 - 2000
Information Planning Associates 1994 - 1995
Skills
XML, .NET, MySQL, C#, Microsoft SQL Server, JavaScript, CSS, Web Services, PHP, DHTML, User Interface Design, SOAP, Oracle, Informix, ActionScript, Access, Visual Studio, SoapUI, ASP.NET MVC, ASP.NET, AJAX, jQuery, jQuery UI, SQL, Software Development, HTML, JSON
Education
James Madison University 1990 — 1994
BS, Computer Science
none Support AdvisorInterSystemsAugust 2011 - August 2013
Vangent, Inc. August 2007 - May 2011
Kaiser Permanente 2004 - 2007
EDS 2001 - 2004
American Trucking Associations 1980 - 1984
Education
St. John's University School of Law 1972 — 1975
jd, law
Stony Brook University 1966 — 1968
bs, physics
Hobart and William Smith Colleges 1964 — 1966
Physics
private February 2015 - Present
Celergo LLC February 2013 - October 2014
Coverdell May 2012 - January 2013
DaVita November 2011 - January 2012
Learning Resources May 2011 - November 2011
Grainger July 2010 - January 2011
United Airlines October 2009 - July 2010
Vangent, Inc. July 2008 - August 2009
Iggys House February 2007 - June 2008
Hewitt Associates October 2006 - February 2007
Skills
HTML, SQL Server, ASP.NET, VB.NET, JavaScript, CSS, jQuery, C#, AJAX, MVC, XML, .NET, LINQ, Microsoft SQL Server, Subversion, Web Services, SSRS, Web Applications, IIS, Databases, Agile Methodologies, Oracle, OOP, SQL, TFS, Access, Software Development, Visual Studio, ASP, ASP.NET MVC, Web Development
Education
Kyiv National Taras Shevchenko University 1980 — 1985
MS, Mathematics
Wells Fargo Home Mortgage March 2011 - Present
Grand Canyon University August 2010 - March 2011
Vangent, Inc. December 2009 - September 2010
RiGHT SOURCE MANAGEMENT February 2009 - October 2009
Bank of America (CFC) September 2006 - December 2008
Western Research Inc March 2003 - August 2005
Human Resource Synergy May 2001 - November 2002
RSC Equipment Rental 1997 - 2001
General Electric January 1979 - June 1997
Skills
Global HR, Leadership Development, Organizational..., Talent Management, Change Management, Coaching, Training, Leadership, Process Improvement, Onboarding, Management, Strategic Planning, Project Management, Operations Management, Program Management, Human Resources, Business Intelligence, Visio, Projects, Minitab
Education
Iowa State University 1977 — 1979
Masters-MS, Human Resources
Iowa State University 1972 — 1977
BS, Economics
Capital One May 2011 - Present
Vangent, Inc. January 2010 - May 2011
Virginia Premier Health Plan, Inc. February 2009 - January 2010
Circuit City Stores, Inc. March 2008 - February 2009
Circuit City January 2005 - January 2006
Circuit City January 2004 - January 2005
Circuit City January 2003 - January 2004
Circuit City January 1999 - January 2003
Circuit City January 1998 - January 1999
Circuit City January 1997 - January 1998
Education
Hampton University 1989 — 1992
Bachelor of Science, Business Management
Engility Corporation June 2015 - Present
BAE Systems December 2013 - June 2015
Salient Federal Solutions February 2010 - November 2013
ATSC March 2010 - April 2012
Vangent, Inc. February 2009 - February 2010
Idea Integration February 2006 - February 2009
Pragmatics, Inc 2003 - 2006
Department of Justice 1988 - 2003
Skills
Leading Change, Web 2.0, Social Media, Mobility Solutions, GSA Alliant GWAC..., BD, Civilian Territory, Mentoring, GWAC, Consulting, Civilian, Federal Government, Program Management, Solutions Marketing, Government Contracting, Business Development, Capture Management, Enterprise Software, Project Planning, Management Consulting, Cloud Computing, New Business Development, CRM, Management, Marketing, Information Technology, Strategy, Strategic Planning, RFP, Leadership, Change Management, Government Procurement, Security Clearance, Government, Integration, Security, Networking, Strategic Partnerships, Executive Management, IT Strategy, Mergers & Acquisitions, Information Assurance, Proposal Writing, DoD, Process Improvement, Analysis, Project Management, Defense, Business Process..., Team Leadership, Systems Engineering
Education
The Federal Executive Institute (FEI) 2001 — 2002
FEI Graduate, Leadership for a Democratic Society, GS-15
Lake Braddock Secondary School in Burke, VA 1980 — 1984
High School, High School Diploma
George Mason University
MA, Computer/Information Technology Administration and Management
James Madison University
BA, Design and Visual Communications, General
General Dynamics Information Technology November 2012 - Present
Vangent, Inc. October 2002 - November 2012
McLeod*USA January 2001 - October 2002
RMH Consultants, Inc. August 1997 - January 2001
MCI 1988 - 1996
Skills
Business Analysis, Requirements Analysis, SDLC, Software Project..., Visio, Project Management, Databases, Business Intelligence, Requirements Gathering, Integration, Vendor Management, Cross-functional Team..., Business Process..., Business Process, Software Documentation, Process Improvement
Education
Kirkwood Community College 1985 — 1987
AAS, Computer Programming
DeVry (formerly Missouri Institute of Technology) 1982 — 1984
kittd, LLC December 2014 - Present
VanGorkom Design January 2010 - Present
BVS Performance Systems January 2011 - August 2011
Diamond V Mills August 2008 - January 2010
Vangent, Inc. June 2003 - August 2008
Pearson Government Solutions 2000 - 2003
L-3 Communications June 1998 - May 2000
Skills
Illustrator, Photoshop, InDesign, Layout, Desktop Publishing, Brochures, Advertising, Newsletters, Graphics, Graphic Design, Adobe Creative Suite, Logo Design, Adobe Acrobat, Photography, Microsoft Office, PowerPoint, Word, Technical Writing, Writing, Copywriting, Editing, Corporate Identity, Typography, Marketing Communications, Packaging, Microsoft Word, Creative Direction, Proposal Writing, Content Management, Art Direction, Publishing, Corporate Branding, Business Cards, Branding & Identity, Pre-press, Direct Mail, Online Advertising, Publications, Marketing, Brand Development, Collateral
Education
Iowa State University 1993 — 1998
Journalism/Advertising, Creative track advertising, graphic design; background in engineering
General Dynamics Information Technology October 2012 - Present
Vangent, A General Dynamics Company August 2010 - October 2012
Vangent, Inc. March 2007 - August 2010
Vangent, Inc. November 2003 - March 2007
Armstrong World Industries April 2003 - November 2003
Armstrong World Industries July 2001 - April 2003
Armstrong World Industries June 2000 - July 2001
Armstrong World Industries August 1998 - June 2000
Armstrong World Industries January 1997 - August 1998
Armstrong World Industries June 1995 - January 1997
Skills
Strategic Planning, Continuous Improvement, Performance Management, Program Management, Quality Assurance, Customer Satisfaction, ISO, Process Improvement, Six Sigma, Business Process..., Change Management, Process Engineering, Quality Management, Team Building, Team Leadership, Operations Management, Problem Solving, ITIL, Process Development, Data Analysis, Operational Excellence, Project Planning, Performance Improvement, IT Service Management, Executive Management, Strategy Development, Leadership, Strategy, Management, Proposal Writing, Iso 9000, Project Management, CMMI, Business Process, Manufacturing, PMO, Integration, Cross-functional Team...
Education
The University of Chicago Booth School of Business 2001 — 2004
MBA
Washington University in St. Louis 1993 — 1995
BS
Gettysburg College 1991 — 1993
BA
Vangent, Inc. December 2011 - Present
Vangent February 2002 - December 2011
NCS Pearson October 1998 - February 2002
NCS May 1996 - October 1998
NCS May 1995 - May 1996
Skills
Project Management, Budget, Government, Call Center, Process Improvement, Program Management, Change Management, Quality Assurance, Budgets, Business Analysis, Team Building, Business Planning, Contract Management, Management, Training, Leadership, Security, Business Process..., PMP, SDLC, Call Centers, Vendor Management, Customer Service, Integration, Software Documentation, PMO, Analysis
Education
University of Iowa 1992 — 1994
Bachelor of Business Administration (B.B.A.), Business Administration
Kirkwood Community College 1987 — 1992
Associate of Arts (A.A.), Accounting
Pomeroy (Vangent) August 2008 - Present
Alorica October 2007 - August 2008
Vangent, Inc. 2004 - 2007
Education
Kansas State University 1994 — 1997
Oracle May 2010 - Present
Oracle August 2009 - April 2010
Vangent, Inc. March 2009 - July 2009
Freddie Mac November 2006 - November 2008
Nortel Government Solutions June 2005 - November 2006
Nortel Government Solutions (Formely PEC Solutions) June 2001 - June 2005
Skills
Information Security..., Information Security, Computer Security, Security, IT Strategy, Program Management, Cloud Computing, NIST, DoD, DIACAP
Education
The George Washington University 2002 — 2004
Master of Science (MS), Project Management - School of Business
George Mason University 1997 — 2001
Bachelor of Science (BS), Computer Science
Pay-Plus® Solutions, Inc. April 2014 - Present
UnitedHealthcare (as APAC Contractor) June 2013 - December 2013
Universal Health Care December 2012 - March 2013
General Dynamics Information Technology January 2011 - September 2012
Vangent, Inc. August 2009 - September 2012
IKEA Group April 2009 - August 2009
Idearc Media, Inc November 2005 - March 2009
Verizon March 2005 - November 2005
Verizon DSL February 2005 - March 2005
Mentor 4 January 2004 - February 2005
Skills
Quality Assurance, Testing, Requirements Analysis, SharePoint, SQL, SDLC, Program Management, Project Management, Visio, Software Documentation, Troubleshooting, Analysis, Time Management, Access, Management, Process Improvement, Call Centers, Customer Service
Education
Harding University 1976 — 1979
Bachelor's degree, Music Teacher Education
Harding University 1976 — 1979
BA, Music Education
Rochester College 1974 — 1976
Associate's degree, General Studies
Rochester College 1974 — 1976
AA of Arts, General Studies
United States Department of Defense December 2011 - Present
AE Strategies June 2010 - September 2011
Vangent, Inc. December 2008 - July 2010
Strayer University March 2008 - December 2008
Strayer University December 2007 - November 2008
Self Employed December 2007 - November 2008
National Association of Home Builders September 2006 - November 2007
Preferred Systems Solutions January 2006 - August 2006
Sunrise Senior Living June 2003 - December 2005
Sunrise Senior Living June 2000 - June 2003
Skills
Instructional Design, Captivate, Instructor-led Training, E-Learning, Leadership Development, Organizational..., Learning Management, Blended Learning, Distance Learning, Training Delivery, Performance Management, Needs Analysis, ADDIE, Learning Management..., Organizational...
Education
Marymount University 2000 — 2002
MA, Human Resource Management
Marymount University 2001 — 2001
Graduate Certificate, Instructional Design
James Madison University 1996 — 2000
BA, Speech Communication
Global Reach Internet Productions February 2015 - August 2015
Sogeti August 2014 - February 2015
Textura Corporation February 2014 - July 2014
Wells Fargo Home Mortgage May 2012 - April 2013
Vangent, Inc. 2009 - 2012
Robert Half 2006 - 2007
Skills
Agile Methodologies, Quality Assurance, Requirements Analysis, SDLC, SQL, Software Development, Software Documentation, Software Quality..., Testing, XML, Test Planning, Databases
Education
Iowa State University 1995 — 1999
Bachelor's degree, Management Information Systems, General
The University of Texas Health Science Center at Houston December 2011 - Present
Govt Agency 2011 - 2013
National Institutes of Health January 2011 - November 2011
Vangent, Inc. 2009 - 2011
Booz Allen Hamilton 2006 - 2009
Walter Reed Army Medical Center 2004 - 2006
Air National Guard January 1998 - 2004
Skills
Wireless Security, Symantec Security, Help Desk Support, CCNA, IT Risk Management, Malware Analysis, Network Security, CISSP, Risk Assessment, Security, Computer Security, Vulnerability Assessment, Information Security, Penetration Testing, Information Security..., Information Assurance
Education
University of Maryland University College 2010 — 2012
Master's Degree, Cyber Security
Jackson State University 1998 — 2002
Bachelor's Degree, Electronic Systems and Computer Technology
General Dynamics Information Technology May 2013 - Present
The Agency Consulting Group November 2012 - April 2013
Vangent, Inc. July 2010 - November 2012
IT Solutions LLC February 2008 - June 2010
SAIC October 2002 - February 2008
Comtron January 2002 - September 2002
Inter-American Development Bank October 1999 - December 2001
Skills
Solaris, Oracle, Virtualization, Databases, Unix, Security, System Administration, Network Security, Business Analysis, Software Engineering, Shell Scripting, Security Clearance, Computer Security, Information Security, Process Improvement, IT Strategy, Servers, Enterprise Architecture
Education
George Mason University 1998 — 1999
Bachelor, Decision Sciences & Management Information Systems
Enterprise Holdings November 2013 - Present
Savvis, A CenturyLink Company May 2010 - November 2013
Sherpa & Evolve24 February 2009 - April 2010
Boeing January 2008 - February 2009
Magellan Health Services August 2007 - November 2007
Vangent, Inc. July 2007 - August 2007
IntraISP August 2006 - July 2007
jAssing Consulting July 2006 - July 2006
Palantir.net January 2006 - July 2006
UAB January 2005 - July 2005
Skills
Linux, Automation, Puppet, IaaS, PaaS, Python, System Architecture, Open Source, Shell Scripting, Bash, Security, Cloud Computing, Red Hat Linux, RHEL, Apache, Tomcat, MySQL, MariaDB, Cloud Applications, Cloud-based, Hybrid Cloud, Elasticity, Enterprise Architecture, Information Security, Network Security, Cloud Security, Clustered Systems, Memcached, Web Applications, Databases, Software Development, System Administration, Programming, Linux System..., Unix, Servers, RPM, Git, Splunk, Docker, Enterprise Security, Herding Cats
Education
University of Missouri-Saint Louis 2004 — 2004
Computer Science, Biology
Heartland Community College 2001 — 2003
Illinois State University 1997 — 2000
Computer Science, Economics, Cognitive Science
General Dynamics Information Technology June 2013 - Present
Vangent, Inc. September 2003 - Present
Skills
Technical Writing, Proposal Writing, Program Management, Siebel, SharePoint, Visio, Instructional Design, Project Management, CMS, Project Coordination, Editing, Process Improvement, Blogging, Training, Microsoft Office, Quality Assurance, Team Building, Call Centers, Leadership, Troubleshooting, Business Analysis, Training Delivery, Management, Six Sigma, Team Leadership
Education
Kenyon College 1999 — 2003
BA, Modern Languages
Universidad de Salamanca 2002 — 2002
Université de Nantes 2001 — 2001
Pyramid Systems, Inc. June 2015 - Present
CACI International Inc August 2014 - June 2015
ManTech International December 2010 - August 2014
Vangent, Inc. June 2009 - December 2010
Beeline March 2008 - December 2008
TEKsystems January 2007 - February 2008
Skills
Government, Technical Recruiting, Sourcing, Applicant Tracking..., Internet Recruiting, Talent Acquisition, Recruiting, Benefits Negotiation, College Recruiting, Staff Augmentation, Contract Recruitment, Screening, Screening Resumes, Staffing Services, Job Fairs
Education
James Madison University
Marketing, Minor in Human Resources
ELM Resources November 2011 - Present
Vangent, Inc. July 2010 - November 2011
Vangent, Inc. July 1997 - November 2011
Pearson Government Solutions 1997 - 2006
Skills
C/C++, Java, Hibernate, Oracle SQL, Visual C#, Visual Basic, MFC, Spring Batch, Lua, Software Development, C#, JavaScript, jQuery, Linux, .NET, LINQ, C++, AJAX, Visual Studio, HTML, Subversion, Software Engineering, ASP.NET MVC, TDD
Education
Northwest Missouri State University 1995 — 1997
Bachelor of Science, Computer Science
Iowa State University 1991 — 1995
Computer Science
CLP Resources August 2015 - Present
ESW Staffing January 2014 - August 2015
Robert Half International December 2012 - December 2013
Volt Workforce Solutions August 2012 - November 2012
CLP Resources January 2008 - February 2012
Vangent, Inc. February 2010 - August 2010
Vangent, Inc February 2010 - August 2010
Carnegie First October 2006 - January 2008
Spherion January 2006 - September 2006
Skills
Recruiting, Customer Service, Call Center, Team Building, Customer Satisfaction, Training, Employee Relations, Team Leadership, Coaching, Onboarding, Talent Acquisition, Workforce Management, Human Resources, Microsoft Office, Sales, Outlook, Applicant Tracking...
Education
Glendale Community College 1999 — 2002
McKinsey & Company October 2013 - Present
Suntiva, LLC July 2012 - Present
Vangent, a General Dynamics Company February 2011 - July 2012
Vangent, Inc. May 2010 - February 2011
Keane January 2009 - May 2010
Official Payments February 2005 - January 2009
MCI, Government Markets July 2000 - February 2005
Montgomery County November 1999 - May 2000
Skills
Technical Writing, Government Contracting, Proposal Writing, RFP, Government, Program Management, Project Management, Strategic Planning, Process Improvement, Team Leadership, SharePoint, Editing, Project Planning, Team Building, Training, Management, Leadership
Education
Hood College 1987 — 1991
BA, Sociology/English
Essence Healthcare February 2010 - Present
Sisters of Mercy Health System May 2009 - April 2010
Vangent, Inc. 2005 - 2008
Vangent, Inc. October 2005 - October 2006
Skills
Strategic Planning, Leadership, Call Center, Process Improvement, Call Centers, Start-ups, Customer Service, Business Process, Customer Satisfaction, Analysis, Team Building, Training, Management, Cross-functional Team...
Education
Tennessee State University 1997 — 1999
MBA, Management
Howard University 1989 — 1994
BBA, Marketing
LMI May 2013 - Present
Akima, LLC ( formerly Qivliq, LLC ) June 2009 - May 2013
Vangent, Inc. May 2006 - May 2009
Deltek December 2001 - August 2005
Skills
Costpoint expert,..., SEC Financial Reporting, Government contract..., FAR, CAS compliance, Revenue Recognition, Business Process..., Licensed CPA, Syndicated debt process..., FAR, CAS, Costpoint, Deltek, Financial Reporting, CPA
Education
Illinois State University 1979 — 1983
Bachelor of Science (B.S.) double major, Accounting and Business Administration
Fidelity National Financial December 2012 - Present
Franklin County Attorney's Office August 2011 - May 2012
Kansas Legal Services July 2011 - December 2011
Kansas Legal Services/Health Care Access September 2010 - March 2011
Hon. Robert Fairchild, Douglas County District Court May 2010 - August 2010
Vangent, Inc. June 2010 - July 2010
Indiana Wesleyan University January 2007 - April 2009
Skills
Legal Research, Legal Writing, Civil Litigation, Criminal Law, Legal Advice, Litigation, Corporate Law, Commercial Litigation, Westlaw, Title Insurance, Mediation, Motions
Education
University of Kansas School of Law 2009 — 2012
Doctor of Law (J.D.), Law
Indiana Wesleyan University 2005 — 2009
Bachelor's of Science, International Relations and Political Science
Serco August 2014 - Present
General Dynamics Information Technology October 2005 - July 2013
Vangent, Inc. June 1999 - September 2005
Vangent, Inc. February 1999 - May 1999
Vangent, Inc. March 1998 - January 1999
Skills
Program Management, Call Centers, Management, Leadership, Customer Service, Team Building, Operations Management, Coaching, Contact Centers, Customer Satisfaction, Government Contracting, Performance Management, Process Improvement, Training, Call Center, Change Management, Microsoft Excel, Team Leadership, Microsoft Office, Leadership Development, Quality Assurance, Software Documentation, Microsoft Word, Visio, Customer Contact, Staff Development, Managing Processes, Federal Government..., Cross-functional Team..., Web Chat, Genesys, Vendor Management, Troubleshooting, PMP, Business Process..., Business Process, Business Strategy, Business Analysis, SWOT analysis, Customer Relations, Customer Experience, Strategic Planning, strategy, Federal Government, Analysis, Data Analysis, Policy Analysis, Requirements Analysis, Technical Requirements, SharePoint
Education
University of Northern Iowa 2009 — 2009
certificate, Foundations of Effective Management Workshop
Johnson County Community College 1992 — 1993
Neosho County Community College 1991 — 1992
Eudora High School 1987 — 1991
Maricopa County Public Fiduciary January 2014 - March 2015
Human January 2013 - January 2014
State of Arizona December 2011 - January 2013
Vangent, Inc. February 2009 - December 2011
City of Phoenix July 1995 - March 2007
Skills
Public Speaking, PeopleSoft, Process Improvement, Human Resources, Interviews, Management, Training, Outlook, Employee Training, Team Leadership, Microsoft Office, Social Services, Windows, Customer Service, Leadership
Education
Grand Canyon University 2010 — 2014
Master of Science, Professional Counseling
Grand Canyon University 2001 — 2004
Bachelors of Science, Organizational Sociology
Aetna April 2012 - Present
FedEx Services December 2009 - April 2012
Data Networks Corporation April 2008 - December 2009
Vangent, Inc. August 2006 - April 2008
Education
Indiana University of Pennsylvania 2005 — 2006
MBA, Business Management
Indiana University of Pennsylvania 2001 — 2004
BS, Marketing
Wal-Mart 2011 - 2012
Vangent, Inc. December 2008 - May 2010
TMone February 2007 - November 2008
Hy Vee June 2005 - February 2007
Cedar Rapids Kernels April 2005 - August 2006
Education
Kirkwood Community College 2005 — 2007
AAS, Marketing/Management
XM Radio March 2010 - Present
Vangent, Inc. August 2007 - March 2010
Oracle April 2006 - March 2007
Manugistics, Inc February 2002 - May 2005
Manugistics February 2002 - April 2004
Invertix Corp February 2001 - January 2002
Nametree, Inc September 2000 - February 2001
Cable & Wireless, Inc June 1999 - November 1999
Oracle February 1999 - May 1999
Sprint Corporation December 1996 - February 1999
Education
George Mason University
MBA
George Mason University
M.S, Computer Science
Akima, LLC 2007 - Present
Vangent, Inc. 1994 - 2007
DCI Publishing 1988 - 1994
Skills
Proposal Writing, Government Contracting, Adobe Creative Suite, Microsoft Office, Leadership, Management, Web Design, Editing, Training, Security Clearance, Public Speaking, Customer Service, Marketing, Government
Education
Luther Rice Seminary 2006 — 2014
Master of Divinity (MDiv)
George Mason University 1984 — 1988
B.A., Studio Art, 3.85
Arizona Department of Economic Security October 2011 - Present
Arizona Department of Economic Security September 2010 - October 2011
Vangent, Inc. October 2009 - September 2010
Russian Gifts, LTD September 2006 - April 2009
Kids Care Medicare Program August 2001 - June 2003
Arizona Department of Economic Security April 1998 - October 1999
Az Dept of Economic Security March 1990 - March 1999
Skills
Project Management, Call Center, Program Management, Management, Customer Service, Process Improvement, Project Planning, Performance Management, Operations Management, Inventory Management, Training, Change Management, Leadership, Contract Management, Project Coordination, Team Building, PMP, Data Entry, Vendor Management, Cross-functional Team..., Leadership Development, Business Process..., System Administration
Education
Rio Salado College 1998 — 1999
Business Management
Glendale Community College
sociology and psychology
Vangent, Inc. June 2009 - July 2010
Education
Glendale Community College 1990 — 1993
AA in Business Administration, Business
ABM Industries June 2012 - Present
Owner/Operator January 2011 - June 2012
Vangent, Inc. September 2009 - November 2010
Royal Oaks Lifecare February 2006 - August 2009
ABM Industries July 1999 - June 2006
Skills
Leadership, Training, Facilities Management, Process Improvement, Management, Program Management, Team Building, Customer Service, Operations Management, Vendor Management, Coaching, Team Leadership, Project Planning, Strategic Planning, Budgets, Microsoft Office, Construction, Contract Management, Purchasing, Process Scheduler, Contract Negotiation, Time Management, Analysis, MS Project, Customer Satisfaction, Supervisory Skills, Employee Relations, Quality Assurance, Facilities Operations, Change Management, Cross-functional Team..., Procurement, HVAC Controls, Data Center, Salesforce.com, Plant Operations, Project Management
Education
Praizion Media
PMP/CAPM Exam Course
Glendale Community College
Human Relations in Business
Hennepin Technical College
HVAC, Electrical, High Pressure Stationary Engineering
General Dynamics Information Technology January 2013 - Present
Pearson December 2006 - January 2013
Vangent, Inc. December 1998 - December 2006
Skills
Java, BASH, DB2/SQL, Architecture, SOA, JavaScript, XML, Integration, Unix, Bash, Perl, ESB, DB2, Microsoft SQL Server, Testing, Oracle, Software Development, Weblogic, Database Design, Java Enterprise Edition, SQL, JBoss Application Server, Web Applications, Agile Methodologies, Linux, PL/SQL, Software Project..., JSP, Requirements Analysis, Databases, Scrum, Visio, MySQL, SDLC, Agile Project Management, AJAX, OOP, Enterprise Architecture, Web Services, Hibernate, Solution Architecture, Architectures, Visual Basic, SharePoint, Software Engineering, XSLT
Education
University of Iowa 2004 — 2008
B.S., Computer Science
Kirkwood Community College 1998 — 1998
Certificate, Accelerated Mainframe Programming
Symbiosis Industries January 2015 - Present
Roots in Bliss Productions September 2013 - Present
Reality Deviants Inc. January 2012 - Present
Best Macs September 2014 - December 2014
Lawrence Community Shelter June 2014 - August 2014
Desktop and Data Solutions April 2014 - August 2014
Vangent, Inc. November 2007 - January 2012
Duffy's December 2007 - August 2008
Skills
Game Development, Web Development, Graphic Design, Network Design, Music Composition, Virtual DJ, Application Development, Social Networking, Citizen Journalism, Independent Film, Independent Media, Creative Writing, Software Development, Troubleshooting, Call Centers
Education
Johnson County Community College 2004 — 2007
Associate of Arts and Sciences (AAS), Game Development
Tonganoxie High School 1996 — 1998
High School Diploma, Computer Technology/Computer Systems Technology
Jeannie Furst and Furst Light January 2001 - Present
Vangent, Inc. February 2004 - February 2013
Jayhawk Area Agency on Aging August 1996 - August 1999
Skills
Training Delivery, Training, Team Building, Call Centers, Singer-songwriter, Workshop Facilitation, Employee Training, Public Speaking, singing, Songs, Team Leadership, POP, Singing, Organizational..., Songwriting, Lyricist, Coaching, Guitar, Leadership Development, Recording, Composition, Music, Social Networking, Musicians, Music Production, Sound, Concerts, Entertainment, Band, Studio Recording, Event Planning, Guitarist, Vocalist, Social Media, Talent Booking, Fundraising, Acoustic Guitar, Festivals, Blogging, Vocal, Public Relations, Pro Tools, Blues, Music Industry, Voice Over, Radio, Audio Editing, Bands, Pop
Education
University of Kansas 1990 — 1992
Bachelor of Science (B.S.), Social Work
Johnson County Community College 1988 — 1990
study towards BSW, Social Work
Glendale Community College May 2013 - Present
STS Technical Services November 2012 - May 2013
Ranger Land Systems April 2007 - September 2012
Vangent, Inc. 2010 - 2010
BAE Systems July 2004 - May 2007
Skills
DoD, Security Clearance, Military, Military Experience, Army, Military Operations, Weapons, Operational Planning, Mechanics, Command, Force Protection, Preventive Maintenance, Military Training, Hydraulics, Maintenance Management, Troubleshooting, Maintenance & Repair
Education
Glendale Community College 2013 — 2015
Associate's Degree, Business Management
Deer Valley High School 1995 — 1999
Freedom Debt Relief December 2010 - Present
Emanon Direct November 2004 - Present
Vangent, Inc. January 2009 - December 2010
Vangent Inc 2010 - 2010
Desert Schools Federal Credit Union August 2008 - April 2009
The Bryman School September 2006 - February 2007
University of Phoenix August 2005 - May 2006
Bruce Museum November 2002 - November 2004
Skills
Call Center, Team Building, Workforce Management, Training, Coaching
Education
Greenwich High School Greenwich, CT 1996 - 2000 1996 — 2000
Glendale Community College
Vangent, Inc. February 2004 - Present
Fellows Placement, Inc August 1987 - April 1997
Skills
Certified Personnel..., Training, Internet Recruiting, Applicant Tracking..., Call Centers, Training Delivery, Recruiting, College Recruiting, Human Resources, Temporary Placement, Onboarding, Employee Training, Team Building, Talent Management, Talent Acquisition, Performance Management, Sourcing
Education
Illinois State University 1974 — 1978
BS, Fashion Merchandising
Protas Solutions Inc. July 2015 - Present
Agilex Technologies October 2013 - July 2015
Booz Allen Hamilton August 2007 - October 2013
Vangent, Inc. August 2006 - August 2007
Booz Allen Hamilton August 2000 - August 2006
BearingPoint September 1999 - August 2000
PepsiCo May 1998 - September 1999
Skills
Business Process..., Enterprise Architecture, IT Strategy, IT Governance, Business Process..., Strategic Planning, Organizational Design, Performance Management, Agile Project Management, Lean Six Sigma, Change Management, Management Consulting, Organizational..., Resource Management, Consulting, PMO, Business Process Design, Process Improvement, SDLC, Governance, Cross-functional Team..., Business Case, Business Intelligence, Business Process, Program Management, Integration, PMP, Organizational..., Risk Management, Business Process..., Team Leadership, Project Management, Process Engineering, Mergers & Acquisitions, Business Transformation, Business Analysis, Strategy, Knowledge Management, SharePoint, Requirements Analysis, Management, Project Portfolio..., CRM, Performance Improvement, Vendor Management, Analysis, Government, Business Strategy, Policy, Executive Management
Education
The Johns Hopkins University 2002 — 2005
Masters of Science, Information and Telecommunications Systems
Keene State College 1994 — 1998
Bachelor of Science, Business Management, Magna Cum Laude
DRT Strategies January 2008 - Present
Vangent, Inc. 2006 - 2008
SAIC 2001 - 2006
American Management Systems (AMS) (Currently CGI) 1989 - 2001
Skills
Management Consulting, Program Management, Business Process..., Process Improvement, Strategy
Education
The George Washington University 1987 — 1989
MBA, Finance
Gettysburg College 1976 — 1980
BA, History
Joint Strike Fighter Program Office February 2011 - Present
Vangent, Inc. May 2005 - February 2011
Computer Sciences Corporation 2002 - 2005
Orbital Sciences Corporation 1996 - 2002
Education
Georgetown University 1989 — 1991
MA
Hobart and William Smith Colleges
BA
The Lawrenceville School
General Dynamics Information Technology September 2013 - Present
Vangent, Inc. October 2008 - September 2013
Vangent, Inc. March 2005 - October 2008
Skills
Quality Assurance, Quality Auditing, Quality Management, Quality Control, Quality Systems, ISO, Iso 9000, Six Sigma, Verint, Behavioral Analytics, Call Centers, Supervisory Skills, Work At Home, Virtual Teams, Coaching, Calibration
Education
Rio Salado College 2014 — 2016
Business Administration and Management, General
Glendale Community College 2000 — 2002
General Studies
Vangent, Inc. October 2011 - Present
HIlls Bank July 2007 - September 2011
Education
University of Iowa 2002 — 2004
BLS
Kirkwood Community College 2000 — 2002
associates degree
Mutual of Omaha May 2011 - Present
Vangent, Inc. December 2009 - September 2010
Thomas L. Cardella & Associates June 2008 - December 2009
Education
Kirkwood Community College 2010 — 2011
Marketing and Business
University of Saint Mary 2002 — 2003
Sports Management
Regina High School 1999 — 2002
Resource Workforce Center March 2011 - Present
KRA Corporation 2011 - Present
Vangent, Inc. December 2007 - April 2010
Defense Supply Center of Richmond August 1998 - August 2001
Education
Horry-Georgetown Technical College 1994 — 1996
Accounting and Business/Management
Virginia State University
Bachelor's degree, Human Resources Management and Services
Vangent, Inc. June 2011 - March 2012
Skills
Outlook, Customer Service, Microsoft Excel, Microsoft Word, Microsoft Office, PowerPoint, Data Entry, Call Center, Access, Budgets, Research, Customer Satisfaction, Software Documentation, Windows, 10 Key
Education
Kirkwood Community College 2010 — 2011
Paralegal Program, Legal Assistant/Paralegal
University of Iowa 1997 — 2001
Bachelor of Arts (BA), Spanish Language and Literature
Windmill Manor May 2010 - Present
Handicare Childcare August 2007 - July 2009
Vangent, Inc. November 2006 - June 2007
Skills
Customer Service, Alzheimer's disease, Long Term Care
Education
Kaplan University Cedar Rapids Campus 2011 — 2011
LPN, Nursing
Kirkwood Community College 2010 — 2011
Certified Nursing Aide, Nursing
Vangent, Inc. September 2008 - April 2010
HCI Consulting Inc. January 2006 - August 2008
Skills
Social Media
Education
J Sargeant Reynolds Community College 2014 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Lowe's Companies, Inc. August 2014 - Present
Gothic Landscape May 2012 - April 2013
Amazon.com October 2010 - June 2012
Vangent, Inc. March 2010 - July 2010
Gothic Landscape September 2008 - March 2009
JBN & Associates, LLC May 2008 - September 2008
PrideStaff March 2008 - May 2008
Gothic Landscape June 2003 - September 2006
Estrella Mountain Ranch Golf Course September 1999 - July 2001
Raven Golf Course December 1995 - July 1998
Skills
Accounting, Staff Supervision, Microsoft Office, Photoshop, Adobe Acrobat, Purchase Orders, Microsoft Publisher, QuickBooks, Document Preparation, Teamwork, Warehousing, Scanners, Human Resources, Digitization, Data Entry, Horticulture, Floriculture
Education
Glendale Community College 1990 — 1993
Associates of Applied Science, Ornamental Horticulture
Floral Design Insititute 2013 — 2013
Certificate of Completion, Floral Design, na
PFHC November 2011 - January 2012
Vangent, Inc. August 2011 - November 2011
Care Initiatives - Crestview Nursing and Rehabilitation Center October 2010 - August 2011
Von Maur February 2010 - April 2010
Pearson North America October 1973 - March 2007
Skills
certified nurses aid, Office Administration, Call Center, Project Management, Project Coordination, MS Project, Spreadsheets, Microsoft Word, Presentations, Microsoft Office, Receptionist Duties, Purchasing, Custodial Services, Change Management, Operations Management, Help Desk Support, Budgets, Process Improvement, Program Management, Management, Leadership, Customer Service, Customer Satisfaction, Time Management, Networking, Visio, Administrative..., SharePoint, Call Centers, Team Leadership, Security, Software Documentation, Invoicing, Team Building, HIPAA, Proposal Writing, System Administration, Microsoft Excel, Cross-functional Team..., Project Planning, Vendor Management, Technical Support, Employee Relations, Business Analysis, Account Management, SDLC, Access, PMP, Integration, Troubleshooting
Education
Kirkwood Community College 2010 — 2011
CNA, Practical Nursing, Vocational Nursing and Nursing Assistants
EXIN 2006 — 2006
ITIL Foundations Certification, Information Technology, Foundation Certificate in IT Service Management
Vangent, Inc. 1997 - Present
Education
University of Kansas 2003 — 2004
Kansas City Kansas Community College 2000 — 2003
Associate in applied science, Early Childhood Education and Teaching
Vangent, Inc. Sr. Engineer, TestGeneral Dynamics Information Technology2010 - Present
Iowa Foundation for Medical Care September 2002 - September 2010
Skills
Software Quality..., Test Cases, Test Planning, Regression Testing, QTP, Manual Testing, System Testing, SDLC, Test Strategy, Test Management, Quality Center, Waterfall, Agile Methodologies, Selenium, Test Automation, CMMI, Black Box Testing, Defect Tracking, Agile Testing, User Acceptance Testing, Requirements Gathering, Testing, Web Applications, Integration Testing, Software Documentation, Requirements Analysis, Test Execution, Performance Testing, ISTQB Foundation Level..., SQL
Education
Grand View College 1984 — 1988
Bachelor, Science
Vangent, Inc. June 2008 - September 2008
U.S. Cellular March 2008 - June 2008
Unicom Wireless March 2007 - March 2008
Fashion Bug March 2006 - March 2007
Skills
Call Center, Troubleshooting, Customer Service, Customer Satisfaction, Technical Support, Project Management, Team Leadership, Sales, Problem Solving, Typing, Cash Handling, Record Keeping, Merchandising, Windows, Computer Proficiency, Basic Math, Telephone Ettiquite, Computerized POS System, General Office, Employee Supervision, Internet Knowledgeable, Retail Sales, Conflict Management, Business Correspondence, Mobile Phone Industry, Multi Tasking, Microsoft Office, Sales Tracking, Sales Motivation, Communication, Attention to Detail, Training, Customer Support, Customer Relations, Customer Experience, Spreadsheets
Education
Kirkwood Community College 1997 — 1998
DIRECTV November 2012 - Present
Vangent, Inc. 2008 - 2012
Skills
Outlook, Invoicing, Process Improvement, Customer Service, Data Entry, Customer Experience, Teamwork, Account Management, Customer Satisfaction, Management, Project Management, Team Leadership, Training, Microsoft Office, Analysis, Business Analysis, Troubleshooting, Workforce Management, Microsoft Excel, Access, Software Documentation, Telecommunications, Vendor Management, Program Management, Leadership, Call Centers
Education
Hartnell College 1989 — 1995
Professional Actors Conservatory 1989 — 1991
American Family Insurance April 2011 - Present
Hewlett Packard April 2010 - April 2011
Vangent, Inc. June 2007 - March 2010
Skills
Property & Casualty..., Casualty, Liability, Commercial Insurance, Insurance, Claim, General Insurance, Commercial Lines, Claims Management, Subrogation, Workers Compensation, Property Damage
Education
Madison Media Institute 2012 — 2015
Game Art/Animation
Johnson County Community College 2009 — 2010
Animation
Robert half - office team May 2013 - June 2013
Vangent, Inc. June 2012 - March 2013
McDonald's Corporation December 2011 - November 2012
TAYLORS ENHANCED LIVING INC October 2010 - April 2012
Walmart July 2009 - November 2011
Education
John Tyler Community College 2012 — 2015
Associate's degree, Human Services, General
PETERSBURG HIGH SCHOOL 2002 — 2006
ADVANCED STUDIES DIPLOMA, General Studies
Kelly Services June 2013 - Present
Cognosante April 2013 - Present
Arena technology resources January 2013 - Present
Vangent, Inc. July 2005 - September 2012
Skills
Six Sigma Yellow..., Six Sigma Yellow..., Technical Writing, Employee Training, SDLC, Customer Experience, Microsoft Office, Training Delivery, SharePoint, Access, Cross-functional Team..., Change Management, Vendor Management, Requirements Analysis, Microsoft Excel, Data Analysis, Business Analysis, Business Process..., Performance Management, Outlook, Software Quality..., Troubleshooting
Education
John Tyler Community College 1995 — 1997
Certificate Early Childhood Education, Early Childhood Education
Vangent, Inc.
Skills
Team Leadership, Call Centers, Team Building, Leadership, Customer Service, Process Improvement, Program Management, Project Management, Training, Integration, Troubleshooting, Business Analysis
Education
Mid America Nazerene University 2004 — 2005
Bachelor of Arts (BA), Business Administration and Management, General
Johnson County Community College 2001 — 2003
Associate of Arts (AA)
Grantham University May 2012 - July 2012
Cleveland Chiropractic College February 2012 - April 2012
Wright Career Colleges May 2011 - December 2011
Vangent, Inc. October 2000 - June 2010
Vangent, Inc. January 1995 - October 2000
Skills
Training, Admissions, Student Financial Aid, Interviews, Time Management, Customer Service, Management, Campus, CampusVue, Microsoft Excel, Call Centers, Grants, NSLDS, Security Clearance, Adult Education, Higher Education, Staff Development, Student Affairs, Teaching
Education
Strayer University 2013 — 2015
Bachelor's degree, Criminal Justice/Police Science, Sophmore
Grantham University 2012 — 2014
Associate's degree, Criminal Justice and Corrections, Junior
University of Phoenix 2012 — 2012
Bachelor of Applied Science (BASc), Psychology
General Dynamics Information Technology March 2013 - Present
Vangent, Inc. January 2009 - March 2013
US Bank June 2005 - December 2008
Education
University of Iowa 2004 — 2007
Bachelor of Arts (B.A.), English
Kirkwood Community College
Communication and Media Studies
US Army September 2010 - Present
Vangent, Inc. September 2009 - August 2010
Verizon Wireless May 2007 - November 2007
Skills
Healthcare, Customer Service, Technical Support
Education
Kaplan University-Hagerstown Campus 2014 — 2016
Bachelor of Science (BS), Medical Office Management/Administration
Riverview Senior High School 2003 — 2007
Lenz Family Dental October 2012 - Present
Pediatric & Laser Dentistry Dr. Nick A. Prater DDS, LLC June 2012 - October 2012
Circle S Ranch & Country Inn June 2005 - August 2012
Vangent, Inc. June 2011 - August 2011
Skills
Dentistry, CPR Certified, Healthcare, Patient Education, Treatment, Infection Control, Health Education, Prevention, Nutrition, Medical Terminology
Education
Johnson County Community College 2009 — 2012
Associate of Science (A.S.), Dental Hygiene/Hygienist
Sabra Dipping Company, LLC April 2010 - Present
Vangent, Inc. June 2007 - April 2010
Skills
Self-confidence, Group Work, Cooperative, Creative Strategy, Flexible Schedule, Energetic Leader, First Responder, Teamwork, Team Motivation, Problem Solving, Social Listening, Follow Directions, Team Leadership, Team Building, Sales Motivation, Customer Service, Customer Support, Microsoft Excel, Microsoft Office, Microsoft Word, Microsoft Publisher, PowerPoint, Control Valves, Child Development, Tires, Great Cook, Machine Operation
Education
John Tyler Community College 2014 — 2015
Still attending, Mechanical Engineering
Thomas Dale High School 2000 — 2004
High school diploma