Experience
ONE Retirement, LLC   May 2013 - Present
Gems of Fruit Company a Division of Packers Food Products, Inc.   August 2012 - January 2013
Farmers Insurance  June 2011 - July 2012
Vangent, Inc.   August 2009 - June 2011
TFMcomm   November 2008 - April 2009
Applebee's  February 2005 - June 2008

Skills
Analytical Skills, Result Oriented, Oral & Written..., Problem Solving, Profit Oriented, Customer Service, Team-oriented, Organization, Receptive, Time Management, Claim, Data Entry, Insurance, Software Documentation, Telephone Skills, PowerPoint, Microsoft Word, Teamwork, Management, Communication, Microsoft Excel, Leadership, Social Networking, Invoicing

Education
University of Kansas   2005 — 2008
Bachelor, General Studies Economics

Experience
inContact  November 2014 - Present
inContact  August 2011 - November 2014
Unisys  January 2011 - July 2011
Vangent, Inc.   December 2009 - July 2010
Ritz Camera & Image  September 2005 - June 2009
Best Buy  May 2002 - September 2004
ConsultNet  May 1999 - March 2002
Financial Fusion  1999 - 2001

Skills
Call Center, SaaS, Technical Support, Microsoft Operating..., Cloud Computing, Windows Server, Salesforce.com, Enterprise Software, WebEx, VMware, Microsoft SQL Server, Verint WFM Suite, Management, Contact Centers, Training, Networking, Call Centers, Troubleshooting, Customer Service, Testing, Quality Assurance, Microsoft Office, Windows, Customer Experience, Telecommunications, Connectivity, Quality Management, Software Documentation, Cross-functional Team..., Leadership

Education
GSE Erudite   1997 — 1999
Certificate, Information Technology

Salt Lake Community College   1991 — 1993
General Studies, 3.3

Experience
Goodman Networks  February 2015 - Present
Goodman Networks...Network Knowledge Delivered   November 2012 - Present
CSC  September 2011 - November 2012
Pacific Sunwear  May 2011 - August 2011
Farmers Insurance  July 2010 - November 2010
University of Kansas  August 2006 - May 2010
Vangent, Inc.   June 2009 - August 2009

Skills
Lotus Notes, Microsoft Excel, Microsoft Word, Adobe Premiere, Keyboarding, Cyberlink Power Director, Data Analysis, Wireless, Process Improvement

Education
University of Kansas   2005 — 2010
Bachelor's degree, English, 3.23

University of Kansas   2005 — 2010
Bachelor's degree, Film and Media Studies, 3.23

Experience
Primescape Solutions, Inc.   October 2011 - Present
US Customs and Border Protection  2011 - 2013
Primescape Solutions, Inc.   April 2010 - October 2011
Presidio Networked Solutions  June 2008 - October 2011
Jireh Consulting Services   January 2008 - August 2008
Diamond Information Systems   September 2007 - August 2008
Global Tech, Inc.   November 2007 - January 2008
Blackstone Technology Group  2008 - 2008
Project Performance Corporation  April 2007 - November 2007
Vangent, Inc.   October 2006 - April 2007

Education
Strayer University (VA)   2009 — 2012
Bachelor of Science (BS), Information Systems Management/Dept. Homeland Security Project Management

Experience
General Dynamics Information Technology  June 2012 - Present
PGi  August 2006 - Present
Atomic Knight Games   May 2010 - Present
Vangent, Inc.   March 2008 - June 2012
Vangent, Inc.   November 2006 - March 2008
Vangent, Inc.   May 2004 - November 2006

Skills
Troubleshooting, Computer Maintenance, Leadership, Computer Proficiency, Database Administration, Excel, Microsoft Office, Soft Skills, Instructor-led Training, Training Delivery, Outlook, Dynamic Delivery, Training, Technical Writing, Software Documentation

Education
University of Kansas   2002 — 2006
Bachelor of Arts (B.A.), Psychology

Pomona High School   1998 — 2002

Experience
Boardwalk Realty and Management   April 2014 - Present
Boardwalk Property Management   December 2010 - Present
Abeo  September 2012 - December 2012
Intermountain Healthcare  August 2010 - December 2010
Vangent, Inc.   June 2010 - July 2010
KFC (B) Sdn Bhd   June 2008 - June 2010

Skills
Accounts Payable, Microsoft Office, Microsoft Excel, Customer Service, Problem Solving, Medical Terminology, Cpr Certified, Time Management, Teamwork, Filing, Fax, HIPAA, Surgery, Spreadsheets, Appointment Scheduling, Leadership, Orthopedic, Phone Skills, Microsoft Office 2007, Team-oriented, Accounting, Management, Customer Satisfaction, Telephone Skills, Marketing

Education
Salt Lake Community College   2009 — 2010
Associate of Science (A.S.), Surgical Technology/Technologist

Experience
MHMR of Tarrant County  July 2015 - Present
Denver Public Schools  August 2014 - March 2015
Dallas County Juvenile Department  June 2013 - August 2014
Texas A&M AgriLife Research  November 2012 - June 2013
United Way of Metropolitan Dallas  May 2012 - August 2012
The Center for Children's Services  September 2011 - December 2011
The Pavilion Behavioral Health Center   June 2011 - September 2011
University of Kansas  August 2010 - June 2011
Young Women on the Move  August 2010 - May 2011
Vangent, Inc.   June 2009 - August 2010

Skills
Program Development, Community Outreach, Research, Case Managment, Mental Health, Adolescents, Social Services, Program Evaluation, Crisis Intervention, Program Management, Grant Writing, Non-profits, Leadership, Policy Analysis, SQL Server Management..., Microsoft CRM, Microsoft Access, Microsoft Excel, Case Management, Nonprofits, Data Entry

Education
University of Illinois at Urbana-Champaign   2011 — 2012
Master, Social Work-Advocacy, Leadership, Social Change

University of Kansas   2008 — 2011
Bachelor, Social Work

Spelman College   2007 — 2008
Undecided

Ottawa High School

Experience
University of Kansas  March 2012 - Present
University of Kansas  September 2010 - March 2012
Vangent, Inc.   January 2010 - September 2010
University of Kansas  August 2005 - July 2009

Skills
Policy, Higher Education, Student Development, Student Affairs, Program Development, Student Engagement, Student Financial Aid, Teaching, Academic Advising, Career Counseling, Residence Life, Event Planning, Research, Admissions, Higher Education..., Student Leadership, University Teaching, Grant Writing, Student Counseling, Student Recruiting, Community Outreach, Program Evaluation, Staff Development, Adult Education, Distance Learning, Curriculum Development, Career Development

Education
University of Louisville   2011 — 2012
MA, Higher Education Administration

University of Kansas   2005 — 2009
BA, Psychology

Experience
United States Postal Service  July 2011 - Present
Vangent, Inc.   January 2008 - July 2008
Symbol Mattress  January 2002 - July 2006

Skills
Government, Policy, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Public Speaking, Data Entry, PowerPoint, Outlook, Team Building, Process Improvement, Change Management, Leadership, Security Clearance

Education
Strayer University   2003 — 2007
Business Administration and Management, General

Thomas Dale High School   1990 — 1994
Standard Dimploma

Experience
Connextions  August 2013 - Present
MAAX Spas Industries Corp  May 2012 - August 2013
Longevity Alliance  July 2010 - December 2011
The Hillman Group  October 2007 - April 2010
Vangent, Inc.   2010 - 2010

Skills
Microsoft Office, Customer Service, Outlook, Call Centers, Team Building, PowerPoint, Process Improvement, Microsoft Excel, Leadership, Coaching, Management, Training

Education
The Bryman School of Arizona   2004 — 2006
Associate of Applied Science, Dental Assisting

Mountain Pointe High School   1998 — 2002
Diploma

Experience
Chicago Park District  December 2013 - Present
Chicago Park District  May 2013 - December 2013
BACOG   May 2012 - August 2012
University of Illinois at Chicago  September 2010 - May 2012
Vangent, Inc.   October 2009 - August 2010
Duke University  June 2009 - August 2009
Ministerio de Educación  September 2008 - June 2009

Skills
Program Evaluation, Public Speaking, Editing, Textual Analysis, Spanish, Policy Analysis, ArcGIS, Illustrator, Pedestrian Planning, Bicycle Planning, Teaching, GIS, Research

Education
University of Illinois at Chicago   2010 — 2012
MUPP, Urban Planning and Policy

University of Kansas   2003 — 2008
BA, Spanish, Psychology

Experience
Barefoot Sewing   October 2008 - Present
Ogden Publications  March 2011 - June 2013
Vangent, Inc.   October 2010 - March 2011
Naka-Kon Anime Convention  March 2009 - February 2011
Naka-Kon Anime Convention  November 2009 - February 2010
Hadley Rille Books   2010 - 2010
Nicholson Kovac  May 2009 - August 2009
Aplus.Net  September 2008 - July 2009
Dillons Pharmacy  August 2006 - November 2008

Skills
Event Planning, Public Relations, Newsletters, Copywriting, Press Releases, Social Media Marketing, Social Media Monitoring, Social Media Development, Social Media, Social Media Measurement, Copy Editing, Proofreading, Email Marketing, SEO, Editing, Facebook, Blogging

Education
The University of Kansas   2005 — 2010
Journalism, Journalism (strategic communications), Sociology minor

Experience
UnitedHealth Group  November 2012 - April 2013
Hewlett Packard  November 2011 - November 2012
Vangent, Inc.   November 2005 - November 2010
Best Western International  November 2001 - November 2005
US Navy  November 1997 - November 2001

Skills
Customer Satisfaction, Customer Service, Technical Support, Call Centers, PowerPoint, Community Outreach, Management, Start-ups, Microsoft Excel, Microsoft Office, Public Speaking, Social Media, Time Management, Team Building

Education
The University of Kansas   2005 — 2008
BGS, Communication Studies, Anthropology

Experience
Online Course   June 2012 - Present
Vangent, Inc.   November 2009 - August 2010
Salt Lake Community College  January 2005 - August 2010
Community Nursing Services  January 2007 - January 2008

Skills
Customer Service, Outlook, Home Care

Education
Salt Lake Community College   2007 — 2008
CNA, Nurse Aide

Adult Basic Ed
2 grades, general

High School
Yes, High School

Nursing Assistant
Certification, Nursing assistant in 9 month course training.

Salt Lake Community College

Salt Lake Community College

Supervisory Training Certificate Salt Lake Community College 2009

Experience
Spansion  2010 - Present
Southwest Job Network  2009 - 2010
Vangent, Inc.   2009 - 2010
Gould Intelligent, LLC   2007 - 2009
AMD  2000 - 2006
Advanced Micro Devices (AMD)   1995 - 2000
Lockheed Martin  1984 - 1995

Skills
Vendor Management, Management, Technology Management, Project Management, PMP, Program Management, Negotiation, Process Improvement, PMO, Project Planning, Software Project..., Business Process, Outsourcing, Recruiting, Strategy, Training, SDLC, Strategic Planning, Team Management, Information Technology, Leadership, ERP, Team Leadership, Governance, New Business Development, Sourcing, Budgets, Cross-functional Team..., Business Analysis, Networking, IT Strategy, Integration, Team Building, Software Development, SAP, IT Service Management, Cloud Computing

Education
San Jose State University   1978 — 1982
BA, Mathematics with a concentration in Computer Science

Experience
Ozanam  August 2012 - Present
University of Kansas Independent Study   February 2012 - July 2012
Vangent, Inc.   June 2011 - August 2011

Skills
General Administrative..., Accurate Record Keeping, Office Equipment, Client Relations Skills, Data Entry, Project Management, Appointment Scheduling, Superior Computer Skills, Positive Personality, Multi Tasking, Microsoft Office

Education
University of Kansas   2010 — 2012
Bachelor of Arts (BA), Cultural Anthropology

Experience
Liberty Mutual Insurance  July 2012 - Present
Bank of America  November 2010 - November 2011
Vangent, Inc.   August 2010 - November 2010
US Census Bureau  April 2010 - August 2010
Digital Lightwave  September 2008 - March 2010
Tampa Bay Times - Times Publishing Co  September 2006 - August 2008
Digital Lightwave  May 1998 - April 2006

Skills
Account Management, Sales Management, New Business Development, Business Development, Sales, Management, Leadership, CRM, Marketing Strategy, Telecommunications, Customer Service, Customer Satisfaction, Forecasting, Time Management, Direct Sales, Sales Operations, Salesforce.com, Team Building, Selling

Education
St. Petersburg College   1998 — 2001
AS, Telecomm Engineering

St Petersburg College   1995 — 1998
AS, Business

Experience
Schneider National  July 2011 - Present
Vangent, Inc.   November 2006 - September 2009
Tri-State Rehabilitation Center   March 2003 - August 2006
Pizza Hut  February 2002 - January 2003
D & D Video   January 2000 - February 2002

Education
Sullivan University   2009 — 2012
Bachelor's, Business Administration

Sullivan University   2009 — 2011
Associates, Business Administration - Logistics and Distribution Management

Bell County High School   1999 — 2001
Graduated, General Studies

Experience
CGI Technologies and Solutions, Inc.   May 2012 - Present
Systems Made Simple, Inc.   November 2010 - May 2012
Vangent, Inc.   December 2009 - November 2010
Previstar, Inc   October 2007 - November 2009
CACI International Inc  January 2001 - September 2007
Vector Research, Inc  January 1999 - January 2001
GTE Government Systems Corporation  January 1997 - January 1999
United States Navy  June 1971 - September 1997
Assistant Secretary of Defense, Health Affairs: Theater Medical Information Program   August 1994 - August 1997
Navy Surgeon General, Bureau of Medicine & Surgery, Office of the Comptroller   August 1991 - September 1994

Skills
PMP, SDLC, Information Security, Cost Benefit, Budgets, Performance Management, Mergers, Coaching, Strategic Financial..., Marine Engineering, Leadership, Program Management, Project Management, Analysis, Project Planning, Process Improvement, Business Strategy, Business Development, Government, Security, Security Clearance, Healthcare, Military, DoD, Operations Management, Management, Mergers & Acquisitions, Software Development, Change Management, Enterprise Software, Proposal Writing, Software Documentation, Policy, Integration, Management Consulting, Data Center, Strategic Planning, IT Strategy, Government Contracting, Testing, SharePoint, Business Analysis, Strategy, Human Resources, Enterprise Architecture, Cross-functional Team..., Contract Management, Business Process..., Healthcare Information..., EHR

Education
The George Washington University School of Medicine and Health Sciences   1987 — 1988
Master of Business Administration (Post Masters Graduate Certificate)

Troy University   1975 — 1977
Master of Science

United States Merchant Marine Academy at Kings Point, New York   1967 — 1971
Bachelor Of Science

Experience
Edward Jones  July 2010 - Present
Vangent, Inc.   February 2010 - July 2010
General Services, Inc.   February 2006 - April 2009
Accountemps  August 2005 - February 2006
Preferred Benefits Administration, Inc.   July 2004 - July 2005
Accountemps  November 2003 - June 2004
San Francisco Giants Dug-out Store   March 2003 - October 2003
KR, Clinical Massage Therapist   July 2001 - February 2003
Lutheran Social Services of Northern California  February 1997 - June 2001

Skills
Accounts Receivable, Accounts Payable, General Ledger, Account Reconciliation, Payroll, Accounting, Financial Analysis, Outlook, Access, Auditing, Microsoft Excel, Financial Reporting

Education
Skyline College
Accounting

St. Paul University of Manila
Bachelor of Science, Commerce - Business Management

Experience
Organizational Wellness and Learning Systems (OWLS)   April 2015 - Present
Equus Quo, LLC.   March 2015 - Present
The Abreon Group  July 2014 - March 2015
General Dynamics Information Technology  March 2012 - July 2014
KnowledgeAdvisors  October 2011 - March 2012
Vangent, Inc.   February 2007 - October 2011
Pearson  July 2003 - February 2007
SumTotal Systems  1999 - 2003
Adobe  1998 - 2000
Verity, Inc  1997 - 1998

Skills
Sales Operations, CRM, Management, Sales, Business Planning, Negotiation, Marketing, Strategic Planning, Sales Management, Selling, Market Research, Program Management, Strategy, Business Development, Sales Process, Solution Selling, Lead Generation, Direct Sales, Strategic Partnerships, SaaS, Enterprise Software, Networking, Account Management, Training, Change Management, Key Account Management, Content Management, Salesforce.com, Start-ups, Public Speaking, Leadership, Consulting, Project Management, Team Building, Cross-functional Team..., Leadership Development, Business Process..., Business Process..., Instructional Design, Management Consulting, Performance Improvement, Organizational..., New Business Development, Partner Management, Go-to-market Strategy, Executive Management, Demand Generation, Product Management

Education
Stanford University   1982 — 1987
BA

Wilson High School, Long Beach   1979 — 1982

Experience
EzGo   August 2011 - Present
Vangent, Inc.   December 2010 - August 2011
McDonald's Corporation  July 2008 - May 2009

Skills
Troubleshooting, Microsoft Office, Customer Service

Education
Pinnacle Career Intitute   2010 — 2011
Certification, Wind Turbine Technician

Texas State Technical College

Experience
Kingfisher Systems  January 2014 - Present
Kingfisher Systems  February 2011 - December 2013
Vangent, Inc.   August 2006 - January 2011
BAE Systems Information Technology  January 2006 - August 2006

Skills
Financial Analysis, Government Contracting, Costpoint, Payroll, Leadership, Accounts Payable, Microsoft Office, Accounts Receivable, Deltek, Security Clearance, Accounting, Government, Analysis, Account Reconciliation, General Ledger, Cost Accounting

Education
Shenandoah University   2008 — 2010
Bachelor of Business Administration (BBA), Accounting, Cum Laude

lloyd strickland

Experience
ICF International  October 2012 - Present
Vangent, Inc.   February 2011 - September 2012
Vangent Argentina   July 2007 - January 2011
IT Convergence  September 2006 - June 2007
Nixor   April 2004 - August 2006
Nixor   April 2003 - March 2004
Nixor   April 2002 - March 2003

Skills
Shell Scripting, Microsoft SQL Server, SCSM, System Center Suite, Powershell, Oracle, RMAN, Process Automation, VBScript, Data Guard, System Center..., Business Integration, Service Catalog, Incident Management, Reporting & Analysis

Education
Universidad Argentina de la Empresa   1998 — 2004
Licenciado en Informática (Bachelor in Computer Science), Computer Science

Experience
USAA  August 2013 - Present
TriWest Healthcare Alliance  January 2011 - Present
Bank of America  March 2010 - January 2011
Vangent, Inc.   November 2009 - March 2010
USAA  January 2001 - February 2004
USAA  June 1997 - January 2001
USAA  January 1996 - June 1997

Skills
Management, Leadership, Negotiation, Process Improvement, Sales, Operations Management, Team Building, Call Center, Project Management, Customer Service, Program Management, Team Leadership, Vendor Management, Strategic Planning, Six Sigma, Budgets, Training, Cross-functional Team..., Customer Satisfaction, Change Management, Healthcare, Access, Performance Management, Contract Management, Analysis, Business Analysis, Coaching, Visio, Logistics, Microsoft Excel, Call Centers, Contract Negotiation, Outlook, Data Analysis, Insurance, Quality Assurance

Education
University of South Florida   1998 — 2000
MBA, Management

The Ohio State University   1978 — 1982
Bachelor of Science, Business Administration

Experience
Catamaran  June 2015 - Present
Catamaran  October 2014 - June 2015
Catamaran  June 2013 - October 2014
CVS Caremark Corporation  August 2011 - June 2013
Magellan Health Services  January 2010 - August 2011
Vangent, Inc.   December 2007 - July 2009
Walgreens  July 2002 - January 2006

Skills
Customer Service, Coaching, Healthcare, Performance Management, Informatics, Analysis, Corrective Actions, Job Coaching, Teaching, Project Management, Pharmaceutical Industry, Auditing, Account Management, Training, Strategic Planning, Pharmacy Automation, Managed Care, Data Entry, Pharmacy Benefit..., Leadership, Team Building, Pharmacy, Management, Process Improvement, Microsoft Excel, Medicare, Healthcare Management

Education
Columbia Southern University   2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General

University of Kansas   2003 — 2008
Bachelor of Science

Hazelwood Central   1999 — 2003
Diploma

Experience
The Hanover Insurance Group  April 2015 - Present
CGI Federal  January 2015 - April 2015
CGI Federal  October 2011 - January 2015
RPI Consulting   October 2010 - October 2011
Vangent, Inc.   October 2008 - October 2010
Resolvit  June 2007 - October 2008
TechAssist   October 2006 - May 2007
US Army Reserves  2003 - 2006
Morrisville State College  January 2003 - May 2005
SecTech Solutions   July 1998 - December 2002

Skills
Security, Network Security, Disaster Recovery, Virtualization, Information Security, Program Management, Firewalls, VMware, Servers, Computer Security, Enterprise Architecture, Data Center, DNS, Information Technology, Cisco Technologies, Linux, Cloud Computing, Vulnerability Assessment, Networking, Vendor Management, IDS, Data Management, ITIL, Windows Server

Education
State University of New York College of Agriculture and Technology at Morrisville   2003 — 2006
Bachelors of Technology, Information Technology in Network Administration

Experience
Wells Fargo  March 2015 - Present
Aerotek  October 2013 - March 2015
Faneuil Inc  December 2006 - September 2013
Vangent, Inc.   June 2006 - November 2006

Skills
Process Improvement, Call Centers, Accurate Data Entry, Software Documentation, Training, Quality Assurance, Time Management, Employee Relations, Data Entry, Databases, Outlook, Program Management, Risk Management, Microsoft Excel, SAP, Data Analysis, Analysis, Access, Customer Service, Performance Management

Education
University of Kansas   2001 — 2005
Bachelor of Arts (B.A.), Psychology

Experience
Allstate  February 2015 - Present
C3  July 2014 - February 2015
Vangent, Inc.   December 2010 - December 2014
Galileo Processing  December 2009 - November 2010

Skills
Management, Supervisory Skills, Team Leadership, Organizational..., Analysis, Business Planning, Customer Service, Call Centers, Criminal Justice

Education
Strayer University   2011 — 2013
Associate of Arts and Science (AAS), Criminal Justice

Experience
Tilwell Petroleum LLC   January 2010 - Present
Vangent, Inc.   2008 - 2009
WB Mason  June 2006 - August 2008
WB Mason  July 2004 - June 2006
WB Mason  June 2003 - June 2004

Skills
Customer Service, Management, Aircraft, Sales, Strategic Planning, Leadership, Business Strategy, Small Business..., Sales Operations, Cold Calling, Direct Sales, Marketing, Account Management, B2B, QuickBooks, Business Development

Education
Stonehill College   1999 — 2003
Bachelor of Science (BS), Marketing

Experience
NTT Data Corporation  June 2012 - Present
Alto Strategy Consulting Inc.   August 2001 - June 2012
UST Global  April 2010 - April 2011
Vangent, Inc.   December 2008 - May 2009
Accenture  January 2006 - December 2008
BURNTSAND Inc.  September 2000 - August 2001
CGI Group Inc.  March 1999 - August 2000
ROMPRAX PROD SRL   March 1990 - March 1998

Skills
Certified Scrum Master..., PMP, CMMI, MS Project, Software Development..., Scrum, Visio, Project Management, Management, Earned Value Management, Return on Investment, Clarity, Kanban, Java, Rational XDE, Agile Methodologies, Agile Project Management, Rational Team Concert, Leadership, Leadership Counseling, Delivery Operations, Program Management, Program Delivery..., PMO, Integration, Software Project..., Resource Management, Enterprise Architecture, IT Strategy, Quality Assurance, Change Management, Software Development, Project Portfolio..., Consulting, E-commerce, Analysis, SDLC, Vendor Management

Education
University of Iowa - Henry B. Tippie College of Business   2003 — 2005
MBA, Marketing, Strategic Management & Consulting

DeVry Institute of Technology   1998 — 1999
IT Diploma, eCommerce Systems

   1986 — 1992
Masters, Mechanical Engineering

Experience
University Neuropsychiatric Institute  March 2014 - Present
Victor Rodarte Photography   August 2008 - Present
Weber State University  August 2010 - December 2013
Vangent, Inc.   March 2010 - July 2010

Skills
Nonprofits, Training, Teaching, Photography, Fundraising, Public Speaking, Social Networking, Editing, PowerPoint, Community Outreach, Social Media, Blogging, Volunteer Management

Education
Weber State University   2010 — 2014
Working on Bachelor's, Psychology

Internship- Honor Academy   2003 — 2008
Diploma, Religious Studies

Tyler Junior College   2007 — 2007
N/A, Generals

Layton High School   1997 — 2000
Diploma

Experience
present  July 2013 - Present
Laird Noller Automotive  February 2008 - February 2013
Kauffman Chiropractic   January 2007 - March 2008
Vangent, Inc.   August 2003 - August 2005

Skills
Customer Satisfaction, Sales Management, Customer Relations, Retail, Problem Solving, Selling, Cold Calling, Inventory Control, Sales Process, Customer Loyalty, Telephone Skills, Automotive Sales, Medical Billing, Medical Records, Appointment Scheduling, Office Management, Customer Service, Brand Loyalty, Inventory Management, Dealers, Outlook, Process Improvement, Data Entry, Leadership, Budgets, Hiring, Purchasing, Time Management, Team Building

Education
Southern Arkansas University   1989 — 1991
Bachelor of Science (BS), Biology/Finance/Music/Teaching Cert.

Experience
Georgetown University  January 2014 - Present
George Washington University  May 2013 - Present
Noblis  2012 - Present
MITRE  2010 - July 2012
Vangent, Inc.   2009 - 2010
Model Driven Solutions   2007 - 2009
Unisys  November 2003 - July 2007
George Mason University  2005 - 2007
Oracle Corporation  July 1997 - October 2003
Universidade Catolica de Brazilia   1997 - 2003

Skills
Ontology Engineering, Cloud Computing, Software Engineering, Government, Enterprise Architecture, Health IT Standards, Service Oriented..., Information Technology

Education
Université Joseph Fourier (Grenoble I)   1989 — 1993
PhD, Computer Science, Software Engineering

Universidade Federal do Rio Grande do Sul   1986 — 1988
Master, Computer Science

Universidade de Brasília   1981 — 1984
BS, Computer Science

Experience
Humana  April 2010 - Present
Wells Fargo Bank  May 1997 - February 2010
Vangent, Inc.   November 2009 - 2010
Edward Blank Associates / IQI   January 1985 - March 1997
CCI  January 1982 - February 1985

Skills
Training, Scripting, Business Coaching, Call Center, Quality Assurance, Workforce Management, Process Improvement, Vendor Management, Customer Experience, Coaching, Project Management, Data Analysis, Customer Service, Operations Management, Six Sigma, Sales, Program Management, Change Management, Cross-functional Team..., Business Analysis, Team Building, Business Development, CRM, Leadership, Management, Team Leadership, Call Centers, Strategic Planning, B2B, Sales Management, Outsourcing, Customer Satisfaction, Customer Retention

Education
Saint Peter's University   1980 — 1984
BS, Business Management

Experience
Vangent Inc. (a General Dynamics IT company)   October 2011 - April 2014
Vangent, Inc.   September 2011 - October 2011
Vangent, Inc.   June 2011 - September 2011
Transaction Network Services Inc.  June 2009 - March 2011
VeriSign, Inc.   January 2000 - February 2009
Alcatel  March 1997 - November 1999

Skills
Process Improvement, Sarbanes-Oxley Act, Accounts Payable, General Ledger, Financial Analysis, Accounting, Finance, Forecasting, Management, Account Reconciliation, Leadership, Financial Reporting, Business Process, Business Process..., Software Documentation, Vendor Management, Program Management

Education
Southern Illinois University, Carbondale

Experience
General Dynamics Information Technology  2003 - Present
Vangent, Inc.   May 2008 - 2010
Dept. Veterans Affairs  May 2008 - November 2009
Proxicom  July 2003 - May 2008
Genuity  April 1995 - July 2002
GTE Internetworking  1997 - 1999
Southeastern Universities Research Association Network (SURAnet)   September 1994 - April 1995
Sentient Systems, Inc.   August 1989 - September 1994

Skills
Unix, Perl, Solaris, Scripting, Linux, Databases, Shell Scripting, Apache, System Administration, Healthcare Information..., Veterans Administration, PostgreSQL, Scrum Master, Agile Methodologies, Intersystems Cache, MUMPS, HL7, ETL

Education
State University of New York College at Fredonia   1985 — 1989
BS, Mathematics, Computer Science

University of Pittsburgh   1981 — 1985
Physics

Experience
Vangent, Inc.   February 2011 - Present
Vangent, Inc.   November 2004 - January 2011
Pearson Reid London House  November 2002 - November 2004

Skills
Data Warehousing, Process Improvement, Change Management, Performance Management, Databases, Project Management, Software Development, Microsoft SQL Server, Team Leadership, SQL

Education
Saint Xavier University   1990 — 1995
Bachelor of Arts (B.A.)

Experience
U.S. Department of Energy   January 2012 - Present
McCarthy, Sweeney & Harkaway, P.C.   November 2008 - January 2012
Vangent, Inc.   February 2006 - October 2008
J.E. Wingfield & Associates, P.C.   August 2003 - February 2006

Skills
Defense, Appeals, Litigation, Courts, Mediation, Government Procurement, Proposal Writing, Dispute Resolution, Training, Depositions, Procurement, Administrative Law, Government, Civil Litigation, Legal Writing, Legal Research, Government Contracting

Education
The George Washington University Law School   2007 — 2017
LLM (pending thesis), Government Procurement Law

The Catholic University of America, Columbus School of Law   2000 — 2003
JD, International Law

University of Richmond   1995 — 1999
BA, Leadership Studies, International Studies, Spanish

Robinson Secondary   1989 — 1995

Experience
rSmart  January 2011 - Present
American Express  September 2010 - January 2011
Vangent, Inc.   February 2010 - August 2010
Matrix Resources - Arizona State University   May 2009 - September 2009
The Hackett Group  September 2008 - February 2009
kaba workforce solutions  2007 - 2008
kronos  2001 - 2007
Kronos Inc  1994 - 2007

Skills
Requirements Analysis, Business Analysis, Business Intelligence, Software Project..., PMP, Integration, Software Implementation, Enterprise Software, Program Management, Business Process..., Workforce Management, Professional Services, Vendor Management, Project Management, Agile Methodologies, Quality Assurance, CRM, Management, Consulting, SDLC, Business Process, SaaS, Quality Management

Education
State University of New York College at Potsdam   1973 — 1977
Bachelor of Science (B.S.), Mathematics

Experience
Flossy Creations   August 2011 - Present
Southwest Job Network (SJN)   January 2011 - July 2011
Vangent, Inc.   November 2009 - September 2010
Pegasus Solutions  2004 - 2009
Pegasus Solutions  2001 - 2004
Pegasus Solutions  2000 - 2001
Pegasus Solutions  1997 - 2000

Skills
Call Center, Mentoring, Team Building, Problem Solving, Customer Satisfaction, Project Management, Call Centers, Leadership, Quality Assurance, Management, Training, SDLC, Outlook, Business Analysis, PowerPoint, Project Planning, Business Development, Coaching, Sales, Time Management

Education
San Diego Mesa College
Interior Design, Business, Mathematics

Experience
General Dynamics Information Technology  August 2012 - Present
Vangent, Inc.   August 2008 - July 2012
Vangent, Inc.   August 2001 - July 2008

Education
University of Kansas   2000 — 2004
Bachelor of Science (BS), Business Administration

Experience
Vangent a GDIT Company   March 2002 - Present
Vangent, Inc.   October 2007 - January 2012

Skills
Program Management, Call Center

Education
University of Arizona   1986 — 1989

Experience
Vangent, Inc  October 2008 - April 2012
Vangent, Inc  August 2007 - October 2008
Vangent, Inc  April 2006 - August 2007
Vangent, Inc  April 2005 - April 2006
Vangent, Inc.   April 2005 - May 2005
Vangent, Inc.   December 2003 - April 2005
Vangent, Inc.   March 2003 - December 2003

Skills
Process Improvement, Workshop Facilitation

Education
The University of Kansas   2000 — 2002
BGS, Sociology

The University of Kansas
BGS, Sociology

Experience
Salt Pepper and Soul LLC   March 2013 - Present
Brookdale Senior Living Soluions (formerly Emeritus at Marlton Crossing)   April 2014 - January 2015
Educational Testing Service (ETS)   November 2010 - October 2012
Educational Testing Service (ETS)   June 2010 - November 2010
Princeton Information  October 2008 - September 2009
TEK Systems  April 2008 - September 2008
U.S. Navy, Carderock Division   February 2006 - January 2008
Vangent, Inc.   2005 - February 2006
Princeton Information  2004 - 2004
Pep Boys  1994 - 1998

Skills
Culinary Skills, Menu Development, Catering, Business Analysis, Project Management, Management, CRM, Leadership, Cross-functional Team..., Software Development, Event Planning, Networking, Access, Change Management, Enterprise Architecture, Program Management, Event Photography, Vendor Management, Training, Public Speaking, Integration, Customer Service, Consulting, Process Improvement, Strategic Planning, Team Building

Education
The Restaurant School at Walnut Hill College   2013 — 2013
Continuing Education, Culinary Arts/Pastry Arts

The Art Institute of Philadelphia   2014 — 2015
Culinary Arts, Culinary Arts/Chef Training, 3.57

York College of Pennsylvania   1983 — 1987
Bachelor of Science, Business Administration

Philadelphia High School for Girls 227   1979 — 1983

Experience
Big World Creative Arts   March 2013 - Present
eBay / StubHub   March 2011 - Present
ThumbPrints Custom Screen Printing   February 2006 - May 2011
BW Design (Sole Proprietorship)   May 2002 - April 2011
Extend Health  August 2010 - January 2011
Vangent, Inc.   2010 - 2010
Loomis  October 2008 - April 2009
American Cancer Society  May 2006 - August 2006
Walt Disney World  2005 - 2005
LDS Church Education System  October 2002 - December 2002

Skills
Customer Service, Call Center, Public Speaking, Microsoft Office, Microsoft Word, Microsoft Excel, Team Building, PowerPoint, Training, Process Improvement, Customer Satisfaction, Sales, Social Media, Team Leadership, Coaching, Leadership, Employee Benefits, Research, Employee Relations, Leadership Development, InDesign, Illustrator, Call Centers, Project Management, Social Networking, Strategic Visionary

Education
University of Utah   2009 — 2009
BA, Speech Communication

Salt Lake Community College

Experience
Kelly Services  May 2012 - April 2013
The World Company  September 2010 - April 2012
EETimes Group   April 2009 - July 2010
Vangent, Inc.   October 2005 - January 2008
Douglas County AIDS Project  2000 - 2005

Skills
Customer Service, Campaign Management, Competitive Analysis, Online Advertising, Salesforce.com, Social Media, Event Management, SEO, Social Media Marketing, Media Relations, Event Planning, Marketing Communications, Advertising, Microsoft Office, Social Networking, Account Management, Online Marketing, Public Speaking, Writing, Excel, Editing, Customer Relations, Marketing Strategy, Strategic Planning, Analytics, PowerPoint, Advertising Sales, Research, Email Marketing, Word, HTML, Adobe Acrobat, Branding & Identity, Web Analytics, Adobe Creative Suite, Microsoft Excel, Microsoft Word, Facebook, Digital Media, B2B, Corporate Communications, Press Releases, Blogging, Digital Marketing, Interactive Marketing, Interactive Advertising, Google Analytics, Content Management, Integrated Marketing, Newsletters

Education
The University of Kansas   1998 — 2006
MA, American Studies

The University of Kansas   1992 — 1997
BA, Communications Studies

Sumner Academy   1987 — 1992
High School Diploma, High School/Secondary Diplomas and Certificates

Experience
UnitedHealth Group  December 2014 - Present
Optumas  April 2012 - December 2014
Charles Schwab  April 2011 - March 2012
Vangent, Inc.   February 2010 - June 2010
The Salvation Army  November 2009 - December 2009
Regal Entertainment Group  June 2002 - August 2007
The University of Arizona  August 2003 - May 2004
The University of Arizona  January 2003 - May 2004

Skills
Leadership, SAS Programming, Microsoft Excel, Data Analysis, Microsoft Office, PowerPoint, Teamwork, Employee Training, Customer Service, Data Entry, Program Management, Budgets, Statistics, Sales, Security, C++, Java, Programming, Critical Thinking, Access

Education
University of Arizona   2001 — 2008
B.S., Mathematics

Experience
CSC  February 2011 - November 2013
Vangent, Inc.   September 2008 - February 2011
Moreland Consulting, LLC   January 2008 - September 2008
Apptis  September 2004 - April 2007
KMR, LLC   June 2001 - September 2004
SAIC  1993 - 2000
Digital Equipment Corporation (DEC)   June 1984 - August 1993

Skills
Healthcare Information..., Program Management, EHR, Integration, Enterprise Architecture, IT Strategy, Government Contracting, Requirements Analysis, HL7, Business Analysis, Business Intelligence, HIPAA, Cloud Computing, Federal Government, Information Technology, Business Process...

Education
Texas A&M University   1980 — 1984
Computer Science, Computer Science, Accounting

Experience
Interos Solutions, Inc.   January 2012 - Present
MarKur Solutions   January 2011 - January 2012
Vangent, Inc.   2002 - January 2011
Interos   2011 - 2011
Morgan Corporation  June 2001 - September 2002
United States Army  1981 - 2001

Skills
Supply Chain, Management, Business Process..., Program Management, Process Improvement, Business Process..., Strategic Planning, Government Contracting, Logistics, Change Management, Leadership, Cross-functional Team..., DoD, Enterprise Software, Executive Management, Integration, Management Consulting, Operations Management, Project Planning, Supply Chain Management, Team Building, Training, Vendor Management, Strategy

Education
Troy University   1993 — 1995
MS, Educational Leadership

Truman State University   1977 — 1981
BS

Experience
Vangent, Inc.   January 2009 - Present

Education
The University of Kansas   2002 — 2009

Experience
KellyOCG  January 2015 - Present
General Dynamics Information Technology  April 2012 - March 2014
Vangent, Inc.   April 2011 - April 2012
EMC  August 2008 - August 2010
The Arc of Prince George's County  2007 - 2008

Skills
Human Resources, Applicant Tracking..., Training, Employee Relations, Onboarding, Change Management, Internet Recruiting, Interviews, Resume Writing, Talent Acquisition, Talent Management, Program Management, Strategic Planning, Temporary Placement, Technical Recruiting, Leadership, Recruiting

Education
The Catholic University of America

University of Maryland University College
Human Resources Management/Personnel Administration, General

Experience
Stacy's Art   January 2012 - Present
Vangent, Inc.   October 2006 - June 2012
OSI Collection Service   February 2005 - October 2006
WVBR 93.5 FM Bobcat Radio Station   January 2005 - March 2006
Pizza Hut  June 2001 - December 2002
Victoria Elementary School   February 2000 - May 2000

Skills
Customer Service, Microsoft Word, Accounting, Microsoft Office, Microsoft Excel, PowerPoint, Outlook, Leadership, Training, Public Speaking, Team Building, Team Leadership, Project Management, Software Documentation, Management, Process Improvement, Access

Education
Southside Virginia Community College   2003 — 2004
Associates A.A.S, General Studies

Central Senior High School   1998 — 2002
Advance Diploma

Experience
International Rescue Committee  September 2015 - Present
Silicon Valley Law Offices   September 2014 - February 2015
Recrooted   March 2011 - February 2015
Vangent, Inc.   October 2010 - February 2011
Kansas Athletics, Inc.   October 2009 - June 2010
Kansas Athletics, Inc.   September 2009 - December 2009

Skills
Customer Service, Administrative Work, International Admissions, Visas, Educational Consulting, Health Insurance, Insurance Consulting, Travel Arrangements, Legal Assistants, Notary Public, Microsoft Excel, Microsoft Office

Education
Lincoln Law School   2014 — 2018
Juris Doctor (J.D.), Law

University of Kansas   2006 — 2010
Bachelor's Degree, Economics, Minor in Business

Experience
Vangent, Inc.   Customer Service RepresentativeVangent, Inc.December 2009 - February 2010

Education
The University of Kansas   2003 — 2008
Bachelor of General Studies, History

Experience
Vangent, Inc.   October 2009 - Present
Duke University  June 2009 - July 2009
Spanish Ministry of Education and Culture   September 2008 - June 2009

Education
University of Illinois at Chicago   2010 — 2012
MUPP, Urban Planning

The University of Kansas   2003 — 2008
BA, Spanish, Psychology

Experience
Obsidian Analysis, Inc  February 2014 - Present
North American Electric Reliability Corporation  April 2013 - February 2014
Center for Strategic and International Studies  August 2011 - December 2011
International Institute for Counter Terrorism  May 2011 - August 2011
American Red Cross  January 2011 - May 2011
Sprint  January 2010 - July 2010
Gap Adventures  October 2008 - October 2009
Vangent, Inc.   March 2008 - October 2008
Sol Ohl Middle School, Gangneung, Korea   February 2007 - February 2008
USD 290  January 2005 - February 2007

Skills
Research, Team Leadership, Fundraising, Policy Analysis, Editing, Spanish, Politics, International Relations, Nonprofits, Policy, Public Policy, Public Speaking, Community Outreach, Analysis, International..., Government, Leadership

Education
The George Washington University   2010 — 2012
MA: International Affairs, Security and Development

The University of Kansas   2002 — 2006
BA, Psychology

Ottawa High School

Experience
Dignity Health  December 2013 - Present
PMI Phoenix Chapter  March 2013 - December 2013
Care Giver  January 2011 - January 2013
Vangent, Inc.   May 2012 - August 2012
Blick Art Materials  October 2008 - September 2010
Toshiba America Medical Systems  August 2000 - June 2006
Toshiba America Medical Systems  June 1997 - July 2000
Toshiba America Medical Systems  May 1990 - May 1997

Skills
Project Management, Cross-functional Team..., Management, Team Leadership, Outlook, PowerPoint, Lotus Notes, Customer Service, Project Planning, Customer Satisfaction, Software Documentation, Vendor Management, Coaching, Team Building, Time Management, Training, Business Process..., Process Improvement, Microsoft Excel, Business Process, Product Management, Medical Devices, Business Analysis, Account Management, Strategic Planning, New Business Development, Product Development, Inventory Management, Troubleshooting, Program Management, Change Management, Sales, MS Project, Operations Management, Business Development, Strategy, Negotiation, Trade Shows, Performance Management, Six Sigma, Problem Solving, Communication Skills, Business Process..., Microsoft Office, Visio, Word, Excel, AS400 system, Microsoft Project

Education
Stephens College
Bachelor of Arts

Experience
Merlin International  August 2012 - Present
Vangent, Inc.   February 2010 - August 2012
Oberon Associates, a Stanley Company, now CGI   January 2007 - January 2010
Oberon/Stanley   January 2007 - January 2010

Skills
Data Modeling, Data Warehouse..., Data Warehousing, ETL, Data Quality, Data Integration, NIEM, SOA, Enterprise Architecture, IT Strategy, SDLC

Education
University of Michigan   1971 — 1973
Master's Degree, History

Swarthmore College   1965 — 1969
Bachelor's degree, High Honors, Sociology/Anthropology

Briarcliff High School   1961 — 1965
Diploma, NA

Experience
Windermere Real Estate  August 2012 - Present
Redmond Way Dentistry   June 2011 - January 2012
Vangent, Inc.   November 2006 - August 2007
Vangent, Inc.   November 2005 - November 2006
Vangent, Inc.   January 2005 - November 2005
Vangent, Inc.   June 2004 - December 2004

Skills
Japanese to English..., Customer Service, Real Estate Transactions, Fundraising, Training, Microsoft Office, Negotiation, Real Estate, Sales, System Administration, Sellers, Business Strategy, Insurance, Leadership, Marketing, Microsoft Excel, Marketing Strategy, Team Building, Call Centers, Social Media Marketing

Education
University of Kansas   2007 — 2009
B.S., Marketing

Experience
Temporary Housing Directory  July 2014 - Present
Temporary Housing Directory  June 2012 - Present
Vangent, Inc.   September 2009 - July 2011

Skills
Technical Support, Strategic Planning, Account Management, Access, Customer Service, Microsoft Office, Outlook, Project Management, Recruiting, Public Speaking, Training, Program Management, Sales, Negotiation

Education
University of Kansas   2007 — 2009
Master's of Urban Planning, Environmental Planning

The University of Kansas   2004 — 2007
Bachelor’s Degree, History and Political Science

Experience
Liberty Tax Service  January 2014 - Present
Vangent, Inc.   June 2007 - August 2010

Skills
PowerPoint, Public Speaking, Microsoft Office, Customer Service, Microsoft Excel, Research, Leadership, Microsoft Word, Nonprofits, Management, Time Management, Legal Research, Social Media

Education
North Carolina Central University   2010 — 2013
Master of Business Administration (M.B.A.)

Saint Pauls College   2005 — 2007
Bachelor of Arts (B.A.), Political Science

Experience
Bassett Furniture Industries, Inc.   January 2014 - Present
Target  October 2010 - January 2013
Vangent, Inc.   November 2008 - December 2010
The Room Store  August 2007 - March 2008

Education
The Art Institutes of York-PA   2006 — 2008
Associate of Science (A.S.), Interior Design

Experience
Command Alkon  December 2012 - Present
Vangent, Inc.   March 2001 - March 2010

Skills
XML, SQL, Microsoft SQL Server, Software Documentation, Testing, SharePoint, Databases, HTML, Web Development, C#, C++, Visual Studio, .NET, Software Development, Windows, Database Administration, Troubleshooting, Program Management, XP, XSLT, Embarcadero, MapForce, XML Spy, Unit Testing, Software Lifecycle, XSD, COM Interop, API Development, SQL CLR, JavaScript

Education
University of Kansas   2008 — 2010
Bachelor of Science (BS), Computer Science

Experience
General Dynamics  March 2004 - Present
Vangent, Inc.   February 2004 - Present

Skills
Call Centers

Education
University of Kansas   1999 — 2003

Experience
Somerset College   August 2012 - Present
Vangent, Inc.   June 2006 - December 2009

Skills
certified in basic..., certified in general..., certified in leadership, certified in..., Diploma organizational..., certified in management, Management, Leadership, Training, Program Management, Project Management, Process Improvement, Performance Management, Team Building, Customer Service, Coaching, Organizational...

Education
Somerset Community College   2012 — 2015
Associate's degree Business Administration, Business Administration, Management and Operations

Somerset Community College   2012 — 2014
Associate's degree, Business Administration and Management, General