Experience
VW Credit, Inc.   February 2013 - Present
VW Credit, Inc.   August 2011 - February 2013
VW Credit, Inc.   November 2010 - August 2011

Skills
Financial Services, Financial Regulation, Analysis, Credit Reporting, Complaint Management, Leadership, Staff Development, Customer Experience, Customer Satisfaction, Customer Retention, Process Improvement, Training, Curriculum Development, Vehicle Leasing, Vehicle Remarketing, Sales, Call Center Development, Call Centers, Forecasting, Risk Management, Team Building, Microsoft Office, Financial Analysis, Customer Service, Finance, Credit

Education
Oakland University   2010 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies

Macomb Community College   2000 — 2003
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities

Experience
VW Credit, Inc.   January 2015 - May 2015
VW Credit, Inc. (VCI)   June 2014 - January 2015
Liberty University Student Asset Management   November 2013 - May 2014
Liberty University International Business Association, Liberty University   August 2013 - May 2014
Enactus, Liberty University   April 2013 - May 2014
Community Care Initiative, Liberty University   September 2012 - December 2013
School of Business, Liberty University   May 2013 - November 2013
Volkswagen Group of America  June 2013 - August 2013
Office of Student Leadership, Liberty University   September 2012 - May 2013
Camp Sonshine  June 2012 - August 2012

Skills
Leadership, Event Planning, Recruiting, Project Management, Public Speaking, Analysis, Access, Time Management, PowerPoint, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Social Media, Teamwork, Critical Thinking, Marketing, Program Management, Nonprofits, Project Planning, Budgets, Management

Education
University of Pennsylvania Law School   2015 — 2018
Doctor of Law (J.D.)

Liberty University   2010 — 2014
Bachelor of Science and Business Administration (BS), Finance, Economics, International Business, 4.0

Experience
Caisse de dépôt et placement du Québec   February 2014 - Present
Banque Laurentienne  February 2013 - January 2014
VW Credit, Inc.   March 2012 - February 2013
Banque Laurentienne  December 2004 - March 2012
VW Credit, Inc.   2002 - 2004

Skills
Liquidity Management, Financial Analysis, busine, Banking, Automotive, Risk Management, Portfolio Management, Financial Modeling, Credit Analysis, Finance, Derivatives, Corporate Finance, Sales

Education
HEC Montreal   1999 — 2002
Maitrise, Finance

Experience
North American Bancard  October 2013 - Present
North American Bancard  February 2013 - September 2013
North American Bancard  March 2012 - February 2013
North American Bancard  November 2010 - March 2012
North American Bancard  November 2009 - November 2010
VW Credit, Inc.   June 2006 - August 2009

Skills
Customer Service, Electronic Payments, Sales, Mobile Payments, Recruiting, Transaction Processing, Management, Merchant Services, Research, Process Improvement, Banking, Microsoft Office, E-payments, Payment Card Processing, Team Leadership, New Business Development, Debit Cards, Payment Systems, Credit Cards, Workforce Planning, Forecasting, Workforce Management, Real Time Monitoring, Electronic Payment..., Project Coordination, Data Analysis, Coaching, Staff Development, Customer Satisfaction, Merchant Accounts, Merchant Cash Advance, Team Building, Account Management, Building Relationships

Education
Macomb Community College   2004 — 2006

Experience
European Wax Center  February 2014 - Present
MyChelle Dermaceuticals  November 2012 - Present
VW Credit, Inc.   2008 - 2010
CashNetUSA  January 2007 - November 2007

Education
International School of Skin, Nailcare & Massage Therapy   2011 — 2012
None, Esthetics

Homewood Flossmoor High School   1999 — 2003
Diploma, general

Experience
BMO Harris Bank  March 2015 - Present
VW Credit, Inc.   April 2014 - March 2015
InterBank Mortgage Company  March 2012 - December 2013
Regal Entertainment Group  May 2007 - September 2012
Hospice Of Northeastern Illinois  May 2009 - September 2009
Target  April 2006 - September 2006

Skills
Social Media, Event Planning, Microsoft Office, PowerPoint, Social Media Marketing, Customer Service, Public Speaking, Microsoft Excel, Facebook, Microsoft Word, Blogging, Outlook, Business Analysis, Financial Analysis, Time Management, Marketing

Education
Elmhurst College   2007 — 2011
Bachelors of Science, Advertising/P.R

Barrington High School

Experience
VW Credit, Inc.   August 2003 - Present

Skills
Financial Analysis, Process Improvement, Business Analysis, Customer Service, Vendor Management, Customer Satisfaction, Risk Management, Portfolio Management, Credit, Financial Services, Call Center, Banking, Team Leadership, Project Planning, Call Centers, Team Building, Leadership, Finance, Customer Retention, Training, Coaching, Automotive

Education
Marylhurst University   2014 — 2016
Business and Leadership

Lewis and Clark College   1995 — 1999
Business/Economics

Grants Pass High School   1991 — 1994
Diploma, General

Experience
VW Credit, Inc.   June 2014 - Present
The Dako Group  December 2012 - June 2014
Lapeer County Bank and Trust   December 2011 - February 2013
Cedar Point  May 2008 - October 2011
Chili's  January 2008 - May 2011
Lagarda Security  June 2007 - May 2008
Yogi Bear's Jellystone Camp Resort  May 2003 - September 2006
Hungry Howies  October 2004 - May 2006

Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, InDesign, Outlook, Spanish, Teamwork, Team Leadership, Customer Service, Time Management, Inventory Management, Management, Customer Satisfaction, Public Relations, Sales, Budgets, Leadership, Social Media, Marketing, Advertising, Marketing Strategy, PowerPoint

Education
University of Michigan-Flint   2010 — 2012
Bachelor of Business Administration, Marketing

Mott Community College   2008 — 2010

Mott Community College
Bachelors degree, Marketing

Transferred to University of Michigan - Flint in

University of Michigan
Bachelors of Business Administration degree, Marketing

Experience
Hospira  September 2012 - Present
Abbott  May 2012 - September 2012
Bright Horizons  February 2010 - December 2011
VW Credit, Inc.   February 2008 - December 2008
ETA Cuisenaire  June 2007 - February 2008
LTD Commodities  August 2005 - August 2006

Skills
SAP, Database Administration, Engineering Change..., Technology Change..., Contract Management, Clinical Trials, Documentations, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Speech, Presentations, eDoc, Job Scanning, Typing, Administrative..., Medical Devices, Pharmacueticals, Coaching, Career Counseling, Public Speaking, Non-profits, Staff Development, Lotus Notes, Adobe Acrobat, Flexibility, Multi-tasked, Fax, Zephyr, Training, Integration, Administration

Education
Robert Morris University   2006 — 2009
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

Keller Graduate School of Management of DeVry University
Master's degree, Human Resources Management/Personnel Administration, General

Experience
Gold Mountain Group, LLC   January 2013 - Present
RLG International  December 2008 - June 2012
Power Presentations   January 2005 - July 2009
Mercy Corps  2004 - July 2008
VW Credit, Inc.   2001 - 2004
Okanagan University College - now Okanagan College   November 1998 - March 2001
Norsk Pacific Steamship Co. Ltd.   1993 - 1997

Skills
Leadership Development, Employee Engagement, Process Improvement, Strategy Alignment, Performance Improvement, Organizational..., Coaching, Change Management, Performance Management, Executive Development, Management Consulting, Executive Coaching, Business Process..., Organizational..., Culture Change, Program Management, Strategic Planning, Team Building, Cross-functional Team..., Leadership, Workshop Facilitation, Project Management, Management, Training

Education
Center for Creative Leadership   2008 — 2008
Leadership

College of Executive Coaching   2005 — 2005
Executive Coaching

Marylhurst University   2001 — 2003
MBA, Organizational Development

Simon Fraser University   1993 — 1997
BS, Communication & Business

Experience
VW Credit, Inc.   February 2015 - Present
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas   February 2014 - February 2015
Kraft Foods Group  January 2013 - June 2013
Spa Mystyk   January 2010 - March 2013
A & F Consulting Group   2012 - 2012
Insight  January 2008 - March 2010
CrossCom National  2005 - 2008

Skills
Management, Project Management, Project Coordination, Account Management, Vendor Management, Customer Service, Sales, Telecommunications, MS Project, Visio, PowerPoint, Team Leadership, Program Management, Leadership, VoIP, Infrastructure, SDLC, Solution Delivery, Network Design

Education
Northern Illinois University   1994 — 1999
Communications

Experience
VW Credit, Inc.   January 2015 - Present
Starbucks  September 2014 - January 2015
Westpac Campus Communities  January 2014 - July 2014
UNAUSA-Global Classrooms International   January 2012 - May 2014
James Madison College of Public Policy at Michigan State University   September 2013 - December 2013
Michigan House of Representatives  September 2013 - December 2013
Irish House of the Oireachtas   June 2013 - August 2013
Michigan State University  March 2011 - March 2013

Skills
Research, International Relations, Microsoft Word, Microsoft Office, Spanish, Leadership, Teamwork, Microsoft Excel, Management, Public Policy, Social Networking, Event Planning, Fundraising, Social Media, French, Hospitality, Online Research, Foreign Policy, Foreign Affairs, Computer Proficiency, Public Speaking, Public Relations, Governmental Affairs, Critical Thinking, Goal Oriented, Team Building, Team Leadership, Qualitative Research, Qualitative Data, Works well with people, Works well individually, Analytical Skills, Jewish Studies, Peacebuilding, Social Justice, Marketing, Advertising, European Studies, Administrative Office..., Conflict Resolution, Conflict Management, Israeli-Palestinian..., Customer Service, Hospitality Service, Higher Education, Data Analysis, Community Outreach, Communication, Press Releases, Blogging

Education
Michigan State University   2010 — 2014
Bachelor of Arts (B.A.), International Relations with a Specialization in Jewish Studies

Michigan State University   2010 — 2014
Bachelor's Degree, Comparative Cultures and Politics with a Specialization in Peace and Justice Studies

Université libre de Bruxelles   2012 — 2012
Summer Study, European Security and Politics, Junior

Hillsdale College   2007 — 2007
Summer Study, Heroes and Heroism in Literature, Freshmen

Oxford High School   2006 — 2010

Experience
Strong Memorial Hospital  January 2012 - Present
Unity Health System  July 2011 - January 2012
VW Credit, Inc.   November 2007 - May 2010

Skills
Oncology Nursing, Chemotherapy

Education
University of Rochester   2010 — 2011
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse

Michigan State University   2005 — 2007
Bachelor of Arts (B.A.), Politcal Science- Prelaw

Experience
VW Credit, Inc.   January 2012 - Present
VW Credit Canada, Inc   April 2005 - January 2012
Ford Credit Canada  March 2001 - April 2005
Ford Motor Credit Company  September 1998 - March 2001

Skills
Automotive, Customer Satisfaction, Profit, Team Building, Credit, Forecasting, Credit Analysis, Customer Retention, Credit Risk, Risk Management, Financial Analysis, Business Strategy, Strategic Planning, Negotiation, Sales Management, Business Planning, Executive Management, Process Improvement, Finance, Operations Management, Pricing, Competitive Analysis, Management, Leadership, Business Development, Sales Operations, Strategy, New Business Development, Cross-functional Team...

Education
Université de Montréal - HEC Montréal   1984 — 1988
BAA, Marketing

Experience
VW Credit, Inc.   May 2013 - Present
VW Credit, Inc.   July 2012 - May 2013
VW Credit, Inc.   January 2010 - July 2012
Bank of Montreal  October 2009 - December 2009
CIT  December 2007 - July 2009
Laboratoires Seaderm   April 2007 - September 2007

Skills
Customer Service, Customer Satisfaction, French, English, Teamwork, Negotiation, Purchasing, Logistics, Finance, Analytical Skills, Microsoft Office, Adaptability, Analysis, Compliance, Office Administration, SAP, Credit Analysis, Credit Risk, Dealer Relationships

Education
HEC Montréal   2011 — 2014
DESS, Logistics

   2005 — 2007
Master, Affaires et Négociations Internationales

   2002 — 2005
Licence LEA (Bachelor's degree), Languages, Economy

Experience
VW Credit, Inc.   April 2015 - Present
VW Credit, Inc.   September 2014 - March 2015
National Restaurant Association  November 2005 - July 2014
National Restaurant Association Solutions, LLC   September 2002 - October 2005
National Restaurant Association Educational Foundation  September 2000 - August 2002
Asset International  March 1998 - July 2000

Skills
Data Center, Network Security, VMware, Networking, Disaster Recovery, Servers, Security, Microsoft Exchange, Virtualization, IT Strategy, Project Management, Management, Vendor Management, Information Technology, Strategy, Active Directory, Network Architecture, Storage Area Networks, Network Administration, Unix, Wireless, Leadership, Windows Server, Switches, Windows, System Administration, Technical Support, Troubleshooting, TCP/IP, Network Design, VoIP, Hardware, Information Security, Integration, Cisco Technologies, Server Architecture, Checkpoint Security, Storage, Wireless Networking, ITIL, IT Service Management, Information Governance, IT Audit, Business Continuity, Enterprise Risk..., IT Management, Enterprise Architecture, Enterprise Software, Infrastructure, Strategic Planning

Education
Northwestern University   2011 — 2013
Masters in Information Technology, Information Technology

Depaul University, Chicago, IL   2001 — 2001
Coursework: Data Analysis and Statistical Software

The M.S. University of Baroda, Baroda, India   1996 — 1998
Master of Commerce, Business Finance and Banking

Datapro Infoworld, Baroda, India   1997 — 1998
Diploma, RDBMS Technology & Computer Mgt.

The M.S. University of Baroda, Baroda, India   1992 — 1995
Bachelor of Commerce, Accounting & Auditing

Experience
VW Credit, Inc.   May 2002 - Present
Liberty Tax Service  January 2012 - October 2014
Liberty Tax Service  2012 - 2012
DeVry University  2007 - 2011

Skills
QuickBooks, Customer Service, Quicken, Budgets, Sales Tax, Bookkeeping, Social Networking, Tax, Strategic Planning, Public Speaking, Forecasting, Small Business, Microsoft Word, Financial Analysis, Finance, Auditing, Strategic Financial..., Tax Accounting, Tax Preparation, Payroll, Business Planning, Financial Statements, Microsoft Excel, Leadership, General Ledger, Process Improvement, Analysis, SAP, Outlook, Accounts Receivable, Accounting, Time Management, Insurance, Accounts Payable, Credit, Employee Benefits, Team Building, Management, Risk Management, Financial Planning

Education
Keller Graduate School of Management of DeVry University   2007 — 2011
mafm, accounting

Michigan State University   1997 — 1999
BA, Accounting

Michigan State University   1997 — 1999
Bachelor of Applied Science (B.A.Sc.), Accounting

Experience
Jim Ellis Automotive Dealerships  February 2015 - Present
VW Credit, Inc.   April 2006 - February 2015
VW Credit, Inc.   June 2003 - April 2006
VW Credit, Inc.   March 2002 - June 2003
VW Credit, Inc.   October 1999 - March 2002
Plante & Moran  July 1994 - October 1999

Skills
CPA, Market Research, Credit, Financial Analysis, Internal Controls, Risk Management, Human Resources, Credit Risk, Accounting, Loans, Credit Analysis, Vehicles, Dealers, Financial Reporting, Finance, Auditing, Financial Risk, Financial Services, Real Estate, Cash Flow, Tax, Relationship Management, Leadership, Management, Portfolio Management, Automotive, Customer Retention

Education
Michigan State University
Bachelors, Accounting

Experience
NorthShore University HealthSystem  April 2011 - Present
FIS  May 2010 - April 2011
FIS  July 2007 - April 2010
VW Credit, Inc.   December 2005 - June 2007
VW Credit Inc  September 2002 - December 2005
VW Credit, Inc.   July 2000 - September 2002
VW Credit Inc.  January 1997 - January 2000

Skills
Data Warehousing, SQL, Business Analysis, Troubleshooting, Databases, Visio, Software Documentation, Program Management, Analysis, Testing, Team Leadership, Management, SharePoint, Information Technology, Leadership, Training, Microsoft Office, Application Support, Cognos, Business Objects

Education
Carthage University   2007 — 2010
Bachelor of Arts, Information Systems

Gateway Technical College
Associates, Microcomputer Specialist

Experience
VW Credit, Inc.   April 2013 - Present
VW Credit, Inc.   July 2011 - Present
VW Credit, Inc.   January 2011 - July 2011
VW Credit, Inc.   January 2009 - December 2010
VW Credit, Inc.   September 2007 - December 2008
VW Credit, Inc.   March 2006 - September 2007
VW Credit, Inc.   June 2005 - March 2006

Skills
Credit, Customer Satisfaction, Finance, Marketing Management, Financial Analysis, Process Improvement, Recruiting, Business Process..., Project Management, Customer Service, Risk Management, Credit Analysis, Forecasting, Analysis, Automotive, Business Development, Cross-functional Team..., Financial Reporting, Leadership, Management, Negotiation, Sales, Sales Operations

Education
Greenville College   1998 — 2002
English Education

Experience
AutoTrader Group - AIS Rebates   January 2014 - Present
RouteOne  June 2012 - January 2014
RouteOne  November 2010 - May 2012
RouteOne  February 2009 - November 2010
RouteOne  October 2008 - February 2009
RouteOne LLC  April 2008 - October 2008
Chrysler Financial  March 2007 - April 2008
Chrysler Financial  2003 - 2006
VW Credit, Inc.   2002 - 2002

Skills
Account Management, New Business Development, Customer Satisfaction, Sales, B2B, Forecasting, Strategic Planning, Marketing Strategy, Team Building, Competitive Analysis, Team Leadership, Business Planning, Training, Management, Customer Retention, Negotiation, Product Development, Leadership, Business Development, Sales Operations, Sales Management, Automotive, Marketing, Retail, Budgets, Customer Service, Business Strategy, Microsoft Excel, Business Analysis, Product Management, Team Management, Process Improvement, Coaching, Strategy, Market Research, Contract Negotiation, Project Management, Cross-functional Team..., Program Management, Digital Marketing, CRM, Finance, Salesforce.com, Pricing, Friendly Personality, Vendor Management, Analysis, Public Relations, E-commerce, Time Management

Education
University of Detroit Mercy   2005 — 2007
Master's Degree, Business Administration

Eastern Michigan University   1999 — 2001
Bachelor's Degree, Communications

Long Beach City College   1997 — 1999
Associate's Degree, Liberal Arts

Harrison High School (Farmington Hills, MI)   1993 — 1997
Diploma

Experience
Corning Incorporated  2011 - 2015
Catholic Charities  2009 - 2011
Medical Teams International  2005 - 2008
VW Credit, Inc.   2001 - 2005

Skills
Strategic Planning, Project Management, Marketing Communications, Product Marketing, Marketing, Sales, New Product Marketing, Technical Marketing, Strategic Marketing, Sales & Acount..., Program Development, International Relief &..., Event Marketing Strategy, Leadership, Account Management, Training, Online Marketing, Email Marketing, Integrated Marketing, Marketing Event Planning, strategic partnerships, non profils, Fundraising, Grant Writing, Proposal Writing, Quality Management, Donor Development, Product Development, Cross-functional Team..., Business Development, Management

Education
George Fox University
Master of Business Administration (M.B.A.), Business Administration and Management, Organizational Strategy

University of South Dakota
Bachelor's Degree, Communications Fine Arts

Experience
VW Credit, Inc.   November 2012 - Present
Access Media 3  July 2012 - October 2012
Paramount Management  May 2011 - August 2011
College Works Painting  May 2010 - August 2010
College Pro Painting  May 2008 - August 2008

Skills
Customer Service, Microsoft Office, Corporate Communications, Direct Sales, Organizational..., Entrepreneurship, Problem Solving, Social Media, Team Leadership, Oral & Written..., Time Management, Financial Services

Education
Eastern Illinois University   2008 — 2012
Bachelor of Arts (B.A.), Business/Corporate Communications

Experience
CHE Trinity Health  June 2014 - Present
Citizens Bank, now part of FirstMerit Bank, N.A.   August 2009 - April 2013
Citizens Bank, now part of FirstMerit Bank, N.A.   December 2007 - August 2009
VW Credit, Inc.   July 2004 - December 2007
CB Richard Ellis  March 2002 - July 2004
CB Richard Ellis  March 1999 - March 2002
Kmart Corporation  November 1997 - March 1999
Comerica Bank  June 1995 - November 1997

Skills
Investment Properties, Commercial Real Estate, Real Estate, Financial Analysis, Credit, Asset Management, Portfolio Management, Commercial Lending, Real Estate Transactions, Asset Managment

Education
Wayne State University   1993 — 1996
MBA, Finance

Eastern Michigan University   1989 — 1993
BBA, Real Estate

Experience
La Brea Bakery  September 2011 - July 2012
Kuriyama of America  August 2007 - February 2011
Robert Half International  June 2005 - August 2007
American FINCO   2004 - 2005
First American Bank  2001 - 2003
GE Capital  1995 - 2001
VW Credit, Inc.   1992 - 1995
Trans Leasing International   1987 - 1991

Skills
International Finance, Credit, Financial Risk, Sarbanes-Oxley Act, Customer Satisfaction, Credit Analysis, Credit Risk, Financial Analysis, Cash Flow, Management, Process Improvement, Six Sigma, Performance Management, Analytical Skills, Accounts Receivable, FDCPA, Credit Scoring, Strategic Communications, Risk Management, Risk Assessment, Customer Service, Integration, Aquisition, Forecasting, Negotiation, Leadership, Account Reconciliation, SAP

Education
Harper College

Harper College
Psychology

Experience
VW Credit, Inc.   May 2012 - Present
VW Credit, Inc.   August 2011 - May 2012
VW Credit, Inc.   April 2008 - August 2011
Jiffy Lube International  December 2003 - December 2005

Skills
Customer Experience, Customer Service, Vendor Relationship..., Vendor Management, Business Efficiency, Asset Management, Dealer Relationships, Coaching, Process Improvement, Innovation Development, Conflict Management, Automotive Sales..., Communication, Public Relations, Negotiation

Education
Michigan State University   2005 — 2008
Master’s Degree, Public Relations, Advertising, and Applied Communication

Michigan State University   2001 — 2005
Bachelor’s Degree, Business/Corporate Communications

Experience
CDW  October 2014 - Present
Bank of America  August 2014 - October 2014
Wolters Kluwer  February 2013 - March 2014
VW Credit, Inc.   February 2012 - December 2012
CCH/Wolters Kluwer   November 2004 - October 2011
Discover Financial Services  May 2002 - October 2003
Alliant Food Service  May 1997 - May 2002
Alliant Food Service  October 1996 - May 1997

Skills
Access, Business Intelligence, Excel, Data Analysis, Analytics, Testing, Business Analysis, Cognos, Oracle Discoverer, SQL, Data Warehousing, Microsoft Excel, SDLC, Business Requirements, Data Modeling, Database Design, Microsoft SQL Server, Oracle, Requirements Analysis, Requirements Gathering

Education
Northern Illinois University - College of Business   1992 — 1995
BS, Finance

Experience
PulteGroup  July 2010 - Present
Pulte Homes  July 2007 - January 2011
Pulte Homes  March 2008 - December 2008
Pulte Homes  January 2005 - July 2007
VW Credit, Inc.   September 2004 - January 2005
Volkswagen  1997 - 2005
Volkswagen  January 2001 - September 2004
Volkswagen  March 1997 - January 1999
Ameritech  January 1995 - March 1997
Ameritech  January 1994 - January 1995

Skills
Change Management, Cross-functional Team..., Strategic Planning, Organizational..., Strategy, Employee Engagement, Business Strategy, Training, Marketing Strategy, Market Research, Human Resources, Competitive Analysis, Business Planning, Leadership, Marketing

Education
Wayne State University   1989 — 1991
MBA, Marketing

Michigan State University   1983 — 1988
BS, Food Systems Economics Management

Experience
Volkswagen of America, Inc  January 2014 - Present
Volkswagen of America, Inc  June 2011 - January 2014
Volkswagen of America, Inc  2007 - June 2011
Volkswagen of America  November 2005 - December 2006
Volkswagen Credit  April 2002 - October 2005
VW Credit, Inc.   October 2000 - March 2002
Yeo Chevrolet Volkswagen   October 1993 - October 2000
Marble Motor Co.   October 1982 - October 1993

Skills
Forecasting, Automobile, Vehicles, Business Development, Finance, CRM, Customer Satisfaction, Automotive, Sales, New Business Development, Analysis, Continuous Improvement, Sales Management, Customer Retention, Team Leadership, Process Improvement, Profit, Competitive Analysis, Change Management, Sales Operations, Business Planning, Operations Management, Automotive Aftermarket, Management, Lean Manufacturing, Dealers, Business Process..., Business Strategy, Parts, Purchasing, Inventory Management, Pricing, Cross-functional Team..., Dealer Management, Sales Process, Kaizen, Fleet Management, Warranty, Team Building, Six Sigma, B2B, Automotive Engineering, Negotiation, Product Development, 5S, Supply Chain, Supply Chain Management

Education
University of Massachusetts at Amherst - Isenberg School of Management   2006 — 2010
Bachelors, Business Administration

Experience
TD Auto Finance  April 2011 - Present
Chrysler Financial  2007 - March 2011
VW Credit, Inc.   May 2006 - October 2007
Ernst & Young  January 1999 - April 2003

Education
Michigan State University   1994 — 1998
BA, Accounting

Experience
Giao Williams Illustration   2006 - Present
The Walrus & The Carpenter   March 2003 - Present
Allstate Insurance  January 2002 - March 2005
Allstate Insurance  June 2001 - March 2005
Allstate  2001 - 2005
BlueMeteor   2000 - 2001
SPSS  April 2000 - July 2000
VW Credit, Inc.   1998 - 2000
Hewitt Associates  June 1997 - May 1998
The Snite Museum of Art   August 1994 - May 1997

Skills
SDLC, Process Improvement, Visio, Customer Service, Illustrator, Leadership, Management, Project Management, Quality Assurance, Software Development, Software Documentation, User Acceptance Testing, Testing, Quality Control, SharePoint

Education
Illinois Institute of Art   2002 — 2002
Certificate, Graphic Design

University of Notre Dame   1993 — 1997
Bachelor's degree, American Studies, Computer Applications

James Whitcomb Riley   1989 — 1993

Experience
Audi of America  September 2010 - Present
Audi of America  May 2001 - September 2010
Audi of America  2001 - 2001
VW Credit, Inc.   1994 - 2000

Skills
Customer Satisfaction, Automotive, Marketing, Vehicles, Automobile, Sales

Education
Keller Graduate School   2002 — 2004
MBA

Michigan State University   1989 — 1993
Bachelor of Arts (BA), Organizational Communication, General

Experience
GP Strategies Corporation  June 2014 - Present
Volkswagen of America  March 2007 - May 2014
Volkswagen Group of America  March 2007 - May 2014
VW Credit, Inc.   June 2006 - March 2007
Volkswagen Credit  June 1998 - March 2007
VW Credit, Inc.   December 1997 - March 2007
VW Credit, Inc  October 2004 - June 2006
VW Credit, Inc.   2004 - 2005
VW Credit, Inc  January 2004 - October 2004
VW Credit, Inc  June 2003 - December 2003

Skills
Marketing, Training, Automobile, Human Resources, Leadership, Management, Automotive, Customer Retention, Customer Service, Sales, Coaching, Process Improvement, Call Center, Analysis, Call Centers, Customer Satisfaction, Vehicles, Negotiation, Profit, Budgets

Education
Mount Vernon Nazarene University   1994 — 1998
Bachelor of Arts Degree, Communication, minor Spanish

Mount Vernon Nazarene University   1994 — 1998
Bachelor's degree, Communication

Mount Vernon Nazarene University   1994 — 1998
Bacehlor's of Arts, Communication

Experience
VW Credit, Inc.   December 1998 - Present

Education
Northern Arizona University-The W. A. Franke College of Business   1995 — 1998

Northern Arizona University   1994 — 1998

Experience
Orbitz Worldwide  February 2013 - Present
Orbitz Worldwide  August 2010 - January 2013
VW Credit, Inc.   January 2010 - June 2010
Cablevision  September 2009 - December 2009
UBS Wealth Management  March 2007 - August 2009
MassMutual Financial Group  August 2005 - February 2007

Skills
Informatica, ETL, Teradata, Data Warehousing, Data Modeling, Data Integration, Cognos, PL/SQL, DB2, Unix Shell Scripting, Oracle SQL, Data Warehouse..., Business Intelligence, SDLC, Unix, Erwin, Dimensional Modeling, Business Objects

Education
Illinois Institute of Technology
Masters, Electrical and Computer Engineering

VNR Vignan Jyothi Institute of Engineering
Bacherols, Electronis and Instrumentation Engineering

Experience
Priority Health  January 2013 - Present
Priority Health  October 2009 - January 2013
Spartan Stores  August 2008 - October 2009
VW Credit, Inc.   2004 - 2008
JWT  2001 - 2004
UPSHOT  May 2000 - June 2001

Skills
Integrated Marketing, Digital Marketing, Email Marketing, Advertising, Marketing Communications, Online Advertising, Marketing Management, Marketing Strategy, Account Management, Customer Retention, Digital Strategy, Project Management, Social Media Marketing, Direct Mail, Online Marketing, Marketing, Budgets, Brand Development, Event Management, Creative Direction, Retail, Strategic Planning

Education
Michigan State University   1993 — 1997
Bachelor of Arts (B.A.), Advertising

Experience
VW Credit, Inc.   January 2007 - Present
Markit  March 2003 - January 2007
Markit  April 2001 - March 2003
Xpedior  December 1997 - October 2000

Skills
Agile Methodologies, SDLC, ASP.NET, Test Driven Development, MVC, SQL, C#, Databases, Oracle, .NET, Java, Perl, Test Planning

Education
ADP West conference

CSM + PMI-ACP

Cpo pmi

Kyiv Engineering Technical Institute
Bachelor of Mechanical Engineering, Power engineer

Leadership communication and negotiation

MS C# training

MS C++ training

Oracle world conference

international tolalstmasters club

Experience
VW Credit, Inc.   June 2012 - Present
Harris bank  July 2005 - May 2012
Ford Motor Credit Company  February 1973 - April 2004

Skills
Commercial Banking, Banking, Loans, Credit Analysis, Commercial Lending, Underwriting, Credit Risk, Loan Origination, Consumer Lending, Mentoring, Mortgage Lending, Leadership, Mortgage Banking, Financial Risk, Credit, Portfolio Management

Education
Loyola University of Chicago   1968 — 1972
ba, Political Science and Government

Experience
Capistrano Unified School District  September 2011 - Present
Kondaur Capital Corporation  March 2010 - November 2010
Proxicom, Inc. an iCrossing Company   February 2006 - October 2007
Coors Brewing Company (MillerCoors)   September 2002 - January 2006
VW Credit, Inc.   March 2002 - September 2002

Skills
Business Analysis, Software Documentation, SAP, Visio, Technical Writing, SDLC, HTML, Microsoft Office, Microsoft Excel, Software Development, Microsoft Word, PowerPoint, User Acceptance Testing, Testing, Customer Service, Training, E-commerce, Telecommunications, Requirements Gathering, Business Objects, Technical Documentation

Education
Illinois State University   1988 — 1992
BS, English/Technical Writing

Experience
VW Credit, Inc.   January 2015 - Present
California United Bank  October 2012 - January 2015
California United Bank  September 2011 - September 2012
CEB ABL Audit Group   May 2011 - September 2011
Loyola Marymount University Career Development Services   January 2009 - May 2010

Education
Loyola Marymount University   2007 — 2010
Bachelor of Business Administration, Marketing

Loyola High School

Experience
VW Credit, Inc.   August 2014 - Present
VW Credit, Inc.   January 2014 - July 2014
VW Credit, Inc.   May 2012 - December 2013
VW Credit, Inc.   December 2010 - June 2012
VW Credit, Inc.   May 2008 - November 2010
VW Credit, Inc.   July 2006 - April 2008

Skills
Risk Management, Portfolio Management, Loans, Credit, Credit Analysis, Commercial Lending, Financial Analysis, Credit Risk, Underwriting, Banking, Finance, Financial Modeling, Financial Reporting, Forecasting, Financial Statements, Strategic Financial...

Education
Georgetown University - The McDonough School of Business   2011 — 2014
MBA Candidate

University of Washington, Michael G. Foster School of Business   2002 — 2006
Business Administration, Finance and International Business

Experience
Ultimate Discount Services Inc   June 2014 - Present
Hospira  September 2012 - Present
Abbott Laboratory  August 2010 - January 2012
Lake County Health Department  December 2009 - July 2010
VW Credit, Inc.   April 2008 - December 2008

Skills
Quality Assurance, Management, SAP, Software Documentation, Data Entry, Analysis, Microsoft Excel, Change Management, Microsoft Word, Pharmaceutical Industry, Healthcare, Interviews, Lotus Notes, Outlook, Accounts Payable, Sales, Access, Research, Accounts Receivable, Invoicing, Team Leadership

Education
Keller Graduate School of Management of DeVry University   2010 — 2012
Master's degree in Human Resources, Human Resources

Robert Morris University - Illinois   2005 — 2007
Degree in Business Management, Management

Parkland College

Experience
VW Credit, Inc.   May 2014 - Present
Nieman Inc.  December 2013 - Present
CVS Caremark Corporation  July 2013 - February 2014
French Department of Education  October 2012 - May 2013
Northwestern University  September 2008 - September 2012
North by Northwestern  January 2011 - December 2011
Chicago Historical Society  June 2010 - September 2010

Skills
Research, Editing, Copy Editing, Proofreading, Books, Community Outreach, Fact-checking, Higher Education, Teaching, History, Writing, French, Academic Writing, Nonprofits, Library, Microsoft Office, Qualitative Research, Project Management, Cataloging, Non-profits, Tutoring, Social Media, PowerPoint

Education
Northwestern University   2008 — 2012
BA, Cultural Anthropology, minor in French

Experience
VW Credit, Inc.   January 2009 - February 2014
NorthShore Staffing   February 2008 - December 2008
Computer Resource Solutions  April 2007 - February 2008
Northshore Staffing   February 2007 - April 2007
Hewitt Associates  March 2005 - June 2006
US Cellular-Answer Wireless  December 2002 - February 2005

Skills
Collections, Customer Service, Microsoft Word, Repossessions, Skip Tracing, Microsoft Excel, PowerPoint, SAP, Employee Benefits, Recruiting, Teamwork, Training, Accounts Receivable, Call Centers, Account Management, Outlook, Performance Management, Sales, Data Entry, Retirement, Retail

Education
AIU   2004 — 2005
Associate's Degree, Business

Harper College

Experience
Volkswagen of America, Inc  June 2015 - Present
Volkswagen of America, Inc  July 2011 - Present
Audi of America  February 2006 - July 2011
Audi of America  July 2004 - February 2006
VW Credit, Inc.   March 2003 - June 2004
VW Credit, Inc.   November 2001 - March 2003
VW Credit, Inc.   January 2001 - November 2001

Skills
Customer Satisfaction, Automotive, Sales Management, Customer Retention, Sales, Sales Operations, Business Development, B2B, Vehicles, Automotive Aftermarket, Profit, Sales Process, Dealer Management, Dealers, Warranty

Education
Volkswagen High Octane Leadership Program   2014 — 2015

Eastern Michigan University
B.S., Organizational Communication/Marketing

Fairleigh Dickinson University-College at Florham
Graduate Business

Le Moyne College
Graduate Business

Experience
Bully Dog Technologies  July 2014 - Present
Cascade Microtech  June 2013 - September 2013
Power County Collections   November 2006 - April 2013
VW Credit, Inc.   June 2010 - August 2011

Skills
Solidworks, Microsoft Office, Hand Drafting, Mechanical Drawings, AutoCAD Architecture, AutoCAD Mechanical, AutoCAD Civil 3D, Collections, Rental Homes

Education
Idaho State University   2007 — 2012
Associate's degree, CAD/CADD Drafting and/or Design Technology/Technician

Experience
VW Credit, Inc.   December 2014 - Present
VW Credit, Inc.   June 2013 - December 2014
VW Credit, Inc.   July 2012 - June 2013
VW Credit, Inc.   May 2010 - July 2012

Skills
Financial Analysis, Finance, Banking, Risk Management, Financial Reporting, Corporate Finance, Financial Modeling, Financial Services, Financial Risk, Credit, Credit Risk, Strategic Financial..., Auditing, Business Analysis, Forecasting, Competitive Analysis, Data Analysis, Sales, Salesforce.com

Education
Northern Illinois University   2014 — 2014
Master of Business Administration (M.B.A.)

Northwood University   2006 — 2010
Bachelor of Business Administration (BBA)