Affiliated Computer Services
Industry: Information technology company
DescriptionAffiliated Computer Services Inc. was a company that provided information technology services as well as business process outsourcing solutions to businesses, government agencies, and non-profit organizations. ACS was based in Dallas, Texas. ACS was ranked at number 341 on the 2010 Fortune 500 list. Number of employees: 74,000 – (June 2009) Headquarters: Dallas, Texas, United States Founder: Darwin Deason Founded: 1988 Parent organization: Xerox Subsidiaries: Affiliated Computer Services International B.V.,
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Affiliated Computer Services Employees
Rockwell Automation January 2013 - Present
Invensys January 2010 - January 2013
Perot Systems June 2008 - December 2009
Perot Systems October 2006 - June 2008
Affiliated Computer Services 2000 - 2006
ACS 1999 - 2006
Skills
CISSP, CGEIT, CISA, CISM, CISO, Managed Security..., Security Awareness, Information Security..., Security Monitoring, Security Training, Incident Analysis, Compliance Assessment, Forensic Analysis, FTK, EnCase, Helix, Vulnerability Management, Security Assessments, CRISC, Information Security, Security, Incident Handling, Security Architecture..., Disaster Recovery, Information Security..., Risk Assessment, Computer Security, Vulnerability Assessment, Penetration Testing, Information Technology, ISO 27001, Enterprise Software, Program Management, IT Audit, Network Security, Integration, Leadership, Computer Forensics, Physical Security, Security Operations, Data Security, Incident Management, Identity Management, Application Security, Data Center, Firewalls, ITIL, COBIT, Intrusion Detection, Business Continuity
Education
Delaware State University 1986 — 1989
BS, Business Administration
BroadPath Healthcare Solutions July 2014 - Present
BroadPath Healthcare Solutions May 2014 - Present
Xerox Services March 2010 - April 2014
Affiliated Computer Services March 2010 - April 2012
Yazaki North America 2005 - 2010
Amazon.com 2001 - 2005
Circuit City 1998 - 2000
Skills
Account Management, Call Center, Six Sigma, Outsourcing, Customer Relations, Coaching, Sales Management, P&L Management, Program Management, Team Building, Team Leadership, Contract Negotiation, Negotiation, Customer Service, Operations Management, Change Management, Problem Solving, Strategic Planning, Process Improvement, Contract Negotiations, New Business Development, BPO, Cross-functional Team..., Customer Satisfaction, Consultative Selling, Solution Selling, Salesforce.com, Direct Sales, International Sales, Sales Presentations, Sales, Recruiting, Call Centers, Selling, Leadership, Sales Process, Business Development, Management, Vendor Management, Strategy, SaaS, Strategic Partnerships, Sales Operations, Training, Cold Calling, Customer Experience, Customer Retention, Lead Generation, Executive Management, CRM
Education
Eastern Kentucky University 1992 — 1997
BS
Hancock County High School 1987 — 1992
Broadlawns Medical Center November 2009 - March 2013
Weight Watchers December 2011 - September 2012
Affiliated Computer Services August 2008 - September 2009
Skills
Proficient in Microsoft..., Excellent attendance..., Enjoy working..., Willing to take on..., Non-profits, Software Documentation, Public Speaking, Team Building, Fundraising, Event Planning, Research, Teaching, Medicare, Nonprofits, Customer Service, Social Media
Education
Des Moines Area Community College 1989 — 1989
Course Work, Medical Terminology
University os South Dakota 1979 — 1982
Vocal Music Degree, 3 Years
JP Morgan Chase April 2005 - Present
Affiliated Computer Services 2003 - 2005
Motorola 2000 - 2003
Skills
SDLC, Process Improvement, Project Management, Project Delivery, Resource Management, Requirements Gathering, Infrastructure, Information Technology, Troubleshooting, PMO, Management, Disaster Recovery, Software Documentation, Mentoring, Relationship management, Project planning, Communication Skills, IT Strategy, PMP, People Skills, Project Planning, Project Portfolio..., Relationship Management
Education
Keller Graduate School of Management of DeVry University 2006 — 2008
MPM, Project Management
DeVry Institute of Technology 1997 — 2000
BS, Computer Information Systems
University of Illinois at Chicago
NEO Corporation February 2014 - Present
West Corporation February 2012 - May 2013
Affiliated Computer Services September 2008 - June 2009
Mega Force June 2008 - June 2008
Ajilon Consulting March 2008 - April 2008
Aerotek July 2006 - August 2007
Education
University of Phoenix 2005 — 2007
MBA, Business Administration
University of Phoenix 2005 — 2007
MBA, Business Administration
Elizabeth City State University 2001 — 2005
Bachelor's, Industrial Technology
Elizabeth City State University 2001 — 2005
Industrial Technology, Computer and Electronics & Networking
West Texas CSCD 2014 - Present
Emergence Health Network March 2014 - October 2014
The Center for Health Care Services November 2012 - February 2014
STE Consultants, LLC. September 2012 - December 2012
Affiliated Computer Services April 2008 - June 2012
US Oncology August 2010 - May 2011
Skills
Regulatory Compliance, Mental Health, Crisis Intervention, Social Services, Case Management, Non-profits..., Cancer Treatment, Workforce Analytics, Applied Behavior..., Autism Spectrum...
Education
The University of Texas at El Paso 2006 — 2011
Bachelor of Social Work
El Paso Community College 2004 — 2006
Associates- Nursing
Affiliated Computer Services March 2009 - June 2010
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Outlook, Research, Sales, English, Windows, Leadership, Photoshop
Education
East Central Community College 2014 — 2016
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, Sophmore
Sprint July 2007 - Present
Affiliated Computer Services May 2005 - July 2007
Skills
Frame Relay, MPLS, BGP, OSPF, Network Design, Routing, Switches, Network Architecture, Ethernet, LAN-WAN, Cisco IOS, Wireless Networking, IPSec, Routers, VLAN, WAN, IP, EIGRP, MPLS VPN, Juniper, Cisco Nexus, QoS, Network Engineering, VPN, Electrical Engineering, Academic Tutoring, Leadership, HSRP, Routing Protocols, RIP, T1, Switch, Network Hardware, WLAN, Wireless, DSL, Cisco, IP Networking, CCNA, Telecommunications
Education
DeVry University 2012 — 2014
Master of Science (MS), Master in Science in Electrical Engineering (MSEE)
Polytechnic University of Puerto Rico 2000 — 2005
Bachelor in Science in Electrical Engineering (BSEE), Electrical, Electronics, and Communications Engineering
Cazenovia Central Schools September 2006 - Present
Camden Central Schools September 2005 - June 2006
Affiliated Computer Services January 2001 - June 2006
Fowler HS 2005 - 2005
Skills
Teaching, Curriculum Design, Curriculum Development, Educational Technology, Lesson Planning, Classroom, Educational Leadership, Staff Development, Instructional Design, Adult Education, Teacher Training, Classroom Management, Instructional Technology, E-Learning, Public Speaking, Tutoring, Higher Education, K-12, Microsoft Office, PowerPoint, Event Planning, Social Media, Teaching Adults, Secondary Education, Leadership, Special Education, Differentiated..., Technology Integration, Distance Learning, Research, Student Leadership, Courses, Career Development..., Student Engagement, Sales, Student Counseling
Education
Cornell University 1997 — 2001
Bachelor's degree, Hospitality Administration/Management
Nanuet Senior High School
Windstream Communications November 2012 - Present
Link Staffing Services May 2012 - September 2012
Affiliated Computer Services July 2011 - December 2011
Skills
Call Centers, Software Documentation, Process Improvement, Technical Support, Troubleshooting, SharePoint, System Administration, Disaster Recovery, Switches, Cisco Technologies, Data Center, VPN, Security, WAN, Networking, LAN-WAN, Telecommunications, Customer Service, Microsoft Office, Routers, Network Administration, VoIP
Education
Dalton State College 2009 — 2011
Management Information Systems, Business and Computer Science
Georgia State University 2006 — 2008
Bachelor of Arts (B.A.), Sociology
The Potter's House of Dallas, Inc. February 2014 - Present
McAfee Security December 2012 - March 2013
Dallas ISD April 2008 - October 2012
Affiliated Computer Services April 2007 - February 2008
Affiliated Computer Services April 2006 - April 2007
Zales Corporation October 2005 - April 2006
Abitibi Consolidated March 2004 - October 2005
Greyhound Lines, Inc. June 1999 - October 2003
Skills
Human Resources, Customer Service, New Hire Orientations, Conflict Resolution, Employee Relations, Training, Recruiting
Education
Dallas Baptist University 2012 — 2014
Bachelor's Degree, Communications, 4.0
The University of Texas at Arlington 2009 — 2012
Social Work, 3.6
Caddo Magnet High School
Charles D Crockett CPA PC January 2006 - Present
Affiliated Computer Services June 2005 - November 2006
Electronic Data Systems November 1984 - June 2004
Skills
QuickBooks, Payroll, Tax Preparation, Bookkeeping, Payroll Taxes, Small Business, Accounting, CPA, Tax, Microsoft Excel, Strategic Planning, Management
Education
Dallas Baptist University 1985 — 1990
Bachelor of Arts (BA), Accounting
Affiliated Computer Services 2011 - Present
Education
East Tennessee State University 1999 — 2004
B.S., Communications
Access Communications Group, L.P. September 2014 - Present
Church Media Pros, LLC July 2012 - Present
Cielo Vista Church October 2011 - Present
Facing the Furies September 2013 - Present
Affiliated Computer Services November 2008 - May 2011
606th MP Company, Texas National Guard November 2008 - August 2010
United States Army July 2002 - November 2008
Skills
Music Production, Music Theory, Microsoft Office, Team Leadership, Web Design, IT Operations, Praise & Worship, Military Experience, Ableton Live, DAW, Yamaha M7CL, Yamaha PM5D, Guitarist, Drum Set, Bass Guitar, Keyboards, Vocalist, Songwriting, Youth Ministry, Music Ministry, Military Logistics, Flash Animation, Internet Troubleshooting, Cellular Communications, Phone Skills, Physical Security, Band, Military, Recording, Logic Pro, Troubleshooting, Sound Design, Video Editing, Marksmanship, Music, Post Production, Security Clearance, Music Industry, Live Sound, Audio Editing, Singing, Pro Tools, Composition, Audio Post Production, Sound, Audio Engineering, Music Education, Computer Security, Studio Recording, Defense
Education
University of Phoenix 2011 — 2014
Bachelor's of Science, Information Technology Multimedia and Visual Communication, GPA 3.18
DeVry University-Illinois 2008 — 2010
A.S., Web Page, Digital/Multimedia and Information Resources Design
CSC November 2011 - Present
CSC October 2008 - November 2011
Affiliated Computer Services September 2007 - August 2008
Affiliated Computer Services December 2003 - August 2007
Education
The George Washington University - School of Business 2000 — 2002
Master of Business Administration (MBA)
Cornell University 1987 — 1991
Bachelor of Science (BS)
Robert Half Finance & Accounting April 2014 - Present
Atlanta Journal-Constitution July 2013 - April 2014
Affiliated Computer Services June 2010 - November 2012
Stevens Graphics, Inc July 2007 - January 2010
SAVA SeniorCare, LLC April 2004 - June 2007
MCI March 2003 - April 2004
ACSI NETWORK TECHNOLOGIES January 2001 - January 2002
THE KROGER COMPANY January 1994 - January 2001
Skills
Forecasting, Process Improvement, Accounts Receivable, Pricing, Accounting, Budgets, Access, Finance, Management, Analysis, Program Management, Training, Strategic Financial..., Strategic Planning, General Ledger, Project Planning, Cash Flow, Leadership, Vendor Management, Sales, Financial Modeling, Team Building, Competitive Analysis, Financial Analysis, Essbase, Financial Planning
Education
Kennesaw State University 2008 — 2010
MBA, Business & Executive Leadership
East Tennessee State University 1988 — 1992
BBA, Corporate Finance and Real Estate
Logix Communications July 2013 - Present
Affiliated Computer Services May 2009 - April 2011
Learning Stages March 2006 - July 2007
Skills
Telecommunications, VoIP, Managed Services, Account Management, Wireless, Direct Sales, Call Centers, Forecasting, MPLS, Management, IP, Salesforce.com, Customer Service, Telephony, Solution Selling, Team Leadership, Sales, Customer Satisfaction, Ethernet, Budgets
Education
Dillard University 2008 — 2009
Citi September 2014 - Present
Hewlett-Packard August 2011 - September 2014
Affiliated Computer Services January 2011 - July 2011
Premier Communities Management Company April 2009 - January 2011
Skills
Business Analysis, Vendor Management, Disaster Recovery, Systems Analysis, Active Directory, Troubleshooting, Software Installation, Networking, DHCP, DNS management, WSUS, TCP/IP protocols, Antivirus, Network Administration, Desktop Application..., Server Administration, Windows Server, Infrastructure, Data Center, Servers, SharePoint, Visio, Cisco Technologies
Education
Tarleton State University 2014 — 2015
Bachelor's Degree
Dallas County Community College 2011 — 2014
FRANKLIN COUNTY JOB AND FAMILY SERVICES September 2014 - Present
ResCare July 2013 - May 2014
ResCare Workforce Services February 2012 - May 2014
Affiliated Computer Services May 2007 - June 2010
Americall Group, Inc. September 2005 - May 2008
Bryant Insurance Agency August 1999 - September 2005
Skills
Testing, Career Development..., Windows, Disaster Recovery, Vendor Management, Social Services, Visio, Active Directory, Business Analysis, System Administration, Customer Service, Training, Process Improvement, Microsoft Word, PowerPoint, Organizational..., Insurance, Leadership Development, Sales, Leadership, Management, Time Management, Coaching, Team Leadership, Team Building, Software Documentation, Resume Writing, Analysis, Employee Relations, Program Management, Outlook, Job Coaching, Change Management, Networking, Healthcare, Interviews, Call Centers, Recruiting, Public Speaking, Human Resources, Strategic Planning, Career Counseling, Staff Development, Performance Management, Policy, Career Development, Employee Benefits, Employee Training, Hiring, Workshop Facilitation
Education
Salem International University 2013 — 2013
Masters, Healthare Management, 4.0
Grand Canyon University 2010 — 2012
Doctor of Philosophy (PhD), Bahavioral Health, 3.0
Salem International University 2008 — 2009
Master of Business Administration (M.B.A.), International Business, 3.87
Davenport University 2005 — 2007
Bachelor of Applied Science (B.A.Sc.), Business Management and Human Resources, 3.7
Davenport University 2003 — 2005
Associate of Science (A.S.), Business Management, 4.0
HCL Technologies May 2014 - Present
Apollo Education Group December 2011 - May 2014
Affiliated Computer Services February 2003 - November 2011
Affiliated Computer Services October 1999 - February 2003
Fort McDowell Casino 2000 - 2003
US Army Reserves, 411th Engineer Battalion February 1994 - June 1999
US Army Reserves, 411th Engineer Battalion February 1992 - February 1994
Skills
CompTIA Network+..., CompTIA A+ Certified, CompTIA Server+..., CompTIA Security+..., Active Directory, Microsoft Exchange, CompTIA Network+, DHCP, PeopleSoft, CompTIA, Technical Support, Troubleshooting, VPN, XP, Access, Software Installation, Windows 7, Process Improvement, Business Analysis, Visio, Windows Server, Software Documentation, Servers, System Administration, SharePoint, Computer Hardware, Disaster Recovery, Hardware, IIS, IT Management, Network Administration, Network Security, Networking, Operating Systems, Security, Databases
Education
DeVry University Phoenix
Bachelor of Science (BS), Information Technology
University of Hawaii - College of Business Administration
Bachelor of Business Administration (B.B.A.), Business Adminstration
Bimbo Bakeries USA July 2013 - Present
Bimbo Bakeries USA March 2012 - Present
The MandMarblestone Group March 2011 - January 2012
Affiliated Computer Services March 2010 - September 2010
Morgan Stanley Smith Barney June 2007 - September 2008
Skills
LexisNexis: Time Matters, Adobe Acrobat, Microsoft Excel, Microsoft Office, Financial Analysis, PowerPoint, Marketing, Financial Modeling, Microsoft Word, Social Media, Strategic Planning, Customer Service, Data Analysis, Business Analysis, Negotiation, Budgets, Strategic Financial..., Business Intelligence, Forecasting, Accounting, Management, Process Improvement, Analysis, Finance, Research
Education
Drexel University - College of Business and Administration 2008 — 2012
BS, Finance, Marketing, Minor in History
Datafactz January 2006 - Present
MAXIMUS July 2012 - Present
Catalina Marketing April 2010 - May 2012
Netflix October 2009 - April 2010
Xtiva Financial Systems June 2009 - September 2009
Affiliated Computer Services 2007 - 2009
Skills
Data Warehousing, Microstrategy, Requirements Gathering, ETL, Business Intelligence, Data Modeling, SDLC, Teradata, Performance Tuning, ITIL, Data Warehouse..., Data Integration, Informatica, Dimensional Modeling, OLAP, MicroStrategy
Education
Eastern Michigan University 2004 — 2006
Masters in C.S.E, Computer Science Engineering
Jawaharlal Nehru Technological University
Bachelor of Technology (B.Tech.), Computer Science
Financial Institute February 2011 - Present
Financial Institute September 2009 - February 2011
Affiliated Computer Services March 2005 - May 2009
Affiliated Computer Services March 2000 - March 2005
Skills
Disaster Recovery, Security, Firewalls, Servers, Network Security, Troubleshooting, Switches, Networking, Enterprise Software, Vendor Management, Information Technology
Education
Eastern Kentucky University 1998 — 2000
Computer Information Systems
Tidewater Community College 1997 — 1998
Computer Science
Worcester State University 1996 — 1997
Computer Science
GE Energy February 2011 - Present
Lineage Power Corporation May 2010 - March 2011
Citadel Compliance Group LLC March 2008 - May 2010
Affiliated Computer Services September 2004 - March 2008
First Data Corporation 1993 - 2004
Lozier Corporation April 1990 - April 1993
Dixon & Dixon PC August 1987 - May 1990
US Court of Appeals 8th Circuit August 1986 - July 1987
Nebraska Supreme Court August 1985 - July 1986
Education
Creighton University School of Law 1982 — 1985
Juris Doctor, Law
University of Nebraska at Omaha 1979 — 1982
BA, English
salesforce.com June 2012 - Present
Hotwire April 2009 - May 2012
eBay August 2008 - March 2009
Blue Shield October 2007 - June 2008
Apple Computer April 2007 - September 2007
Affiliated Computer Services August 2004 - March 2007
Emirates Airline July 2004 - August 2004
Techspan October 2003 - June 2004
HCL Technologies July 2002 - October 2003
NetCarrots Loyalty Services 2000 - 2002
Skills
Solaris, Linux, Virtualization, Unix, Shell Scripting, Perl, EMC Storage, Hitachi Storage, Brocade Fibre Switches, Cisco MDS SAN switches, Apache, High Availability, Unix Shell Scripting, SAN, PHP, Red Hat Linux, Netbackup, Storage Area Networks, Storage, VMware ESX, Scripting, Disaster Recovery, Brocade, VMware, NFS, Cluster, NetBackup
Education
Western Governors University 2012 — 2013
Master of Business Administration (MBA), Information Technology Management
Delhi University 1993 — 1997
B.Sc, Maths, Physics, Chemistry
D.A.V Public School 1991 — 1993
XII, English, Physics, Chemistry, Maths, Computers
Stratose May 2013 - Present
OptumInsight (A UnitedHealth Group Company) January 2011 - September 2012
Affiliated Computer Services (a Xerox Company) August 2007 - January 2011
Affiliated Computer Services October 2005 - August 2007
Affiliated Computer Services November 2004 - September 2005
Affiliated Computer Services August 2003 - October 2004
WorldCom, Inc 1999 - 2002
MCI 1994 - 1999
MCI January 1992 - July 1994
MCI September 1991 - June 1992
Skills
Contract Negotiation, Mergers, Teamwork, Acquisition Integration, Process Improvement, Forecasting, Collaboration, Innovation, Strategic Vision, Strategic Financial..., Financial Analysis, Information Technology, Healthcare Information..., Driving Profitability, Team Leadership, Cross-functional Team..., Strategic Partnerships, Mergers & Acquisitions, Program Management, Financial Reporting, Accounting, Vendor Management, Change Management, Analysis, Management, Negotiation, Business Intelligence, Sarbanes-Oxley Act
Education
Duke University 1976 — 1979
BS, Management Sciences
Mary Knoll Capital Partners September 2002 - Present
Affiliated Computer Services 2004 - 2006
SOURCECORP 1998 - 2002
IKON Office Solutions 1996 - 1998
Education
Temple University 1984 — 1992
JD, Anthropology and Law
Dickinson College 1979 — 1983
BS, Anthropology
Dow Jones September 2009 - Present
Common Sense for Animals 2006 - Present
TEKsystems January 2009 - September 2009
Affiliated Computer Services January 2005 - February 2008
Chubb & Son 2002 - 2005
Chubb & Son 2000 - 2002
Chubb & Son 1997 - 2000
Chubb & Son 1994 - 1997
Skills
Servers, Amazon Web Services..., Powershell, Security, Disaster Recovery, Perl, Leadership, CRM, SDLC, Technical Architecture, Data Center, Windows, Help Desk Support, Business Process, Windows Server, Integration, IT Management, Staff Management, Software Documentation, Vendor Management, Active Directory, Human Resources, Shell Scripting, JSON
Education
The Chubb Institute 1994 — 1994
Computer Science
Raritan Valley Community College 1988 — 1989
Statistics
Embry-Riddle Aeronautical University 1986 — 1988
Aeronautical Science
Bernards High School
BDX Enterprises, Inc April 2014 - Present
Leaders in Logistics, Organizational Development, Operations & Training Greater Milwaukee Area 2013 - 2014
APL Logistics June 2009 - May 2012
APL Logistics March 2002 - June 2009
GATX Logistics March 1999 - March 2002
Affiliated Computer Services March 1983 - September 1987
Skills
3PL, Transportation, Warehousing, Logistics, Supply Chain, Project Delivery, Software Design, Software Quality..., Training & Development, Lean Logistics, Lean Manufacturing, Financial Management, Facilities Management, MRP, CRM software, Microsoft Office, Visio, MS Project, Personnel, New Business Development, Process Mapping, Business Process..., CRM, Human Resources, Employee Training, Business Process Mapping, Logistics Management, Supply Chain Management, Inventory Management, Warehouse Management, Lean Deployment, Value Stream Maps, Organizational..., Contract Negotiation, Leadership, Cross-functional Team..., Process Improvement, Management, Leadership Development, Operations Management, Freight, Supply Chain..., Project Planning, Transportation..., Manufacturing, Change Management, Operational Excellence, Business Analysis, Social Networking, Social Media Marketing
Education
DePaul University 2006 — 2014
Bachelor of Arts (B.A.), Corporate Training and Organizational Development, 3.4
University of Illinois at Urbana-Champaign 1978 — 1980
Architecture
Publicis Health Media June 2015 - Present
Digitas Health April 2013 - June 2015
Munroe Creative Partners March 2011 - September 2011
Devnuts March 2010 - September 2010
Affiliated Computer Services March 2009 - September 2009
Global Capital Management June 2007 - September 2007
Skills
Media Planning, Digital Media, Digital Marketing, Online Advertising, Marketing Communications, Advertising
Education
Drexel University 2008 — 2012
Marketing
Father Judge
Massage Envy Southpoint Spa 2012 - Present
BareMinerals 2012 - Present
Affiliated Computer Services 2010 - 2012
Skills
Training
Education
Wake Technical Community College 2011 — 2012
Esthetics
Garrett-Evangelical Theological Seminary 2007 — 2009
Master of Theological Studies, Old Testament
Duke University 2002 — 2006
Bachelor of Arts (B.A.), African-American/Black Studies
Xerox October 2012 - Present
all accounting activities. 2012 - October 2012
Honeywell Aerospace 2008 - 2012
Affiliated Computer Services October 2004 - November 2007
Catalytica Energy Systems April 2002 - October 2004
MicroAge September 1998 - March 2002
Skills
Data Analysis, Account Reconciliation, Month End Close, Financial Reporting, Forecasting, Research, Financial Analysis, Variance Analysis, Organization, Highly detail oriented, General Ledger, Journal Entries, Microsoft Office, SAP, Cost Accounting, Preparation, Process Improvement, Six Sigma, Team-oriented, Communication, Income Statement, Balance Sheet, Cash, Bank Reconciliation, Accounts Receivable, Accounts Payable, Payroll, Payroll Taxes
Education
Concordia College 1986 — 1988
Bachelor of Arts (BA), Accounting
Minneapolis Community and Technical College 1981 — 1983
Associate of Arts (AA), Accounting
Centric Group June 2012 - Present
Rock-Tenn October 2010 - May 2012
Allyn International March 2006 - September 2010
Affiliated Computer Services March 2004 - March 2006
General Electric January 1998 - March 2004
Skills
Auditing, Access, Process Improvement, Tax, Account Reconciliation, Six Sigma, Cross-functional Team..., Analysis, General Ledger, Accounting, Sarbanes-Oxley Act, Management, Integration, Tax Research, Sales & Use Tax, Corporate Tax, Internal Controls, Tax Preparation, Oracle, Software Development
Education
Lindenwood University 2012 — 2015
Bachelor's Degree, Business Administration and Management, General, 3.9
Edison Community College
AA
Affiliated Computer Services August 2010 - Present
HP Enterprise Services January 2009 - July 2010
ExcellerateHRO, the HR Services business of HP January 2009 - July 2010
EDS January 2005 - December 2008
Towers Perrin May 2000 - December 2004
Skills
Access, Systems Analysis, Software Documentation, Mainframe, MS Project, Quality Assurance, .NET, Crystal Reports, BPO, IT Strategy, Benefits Administration, Requirements Analysis, Data Modeling, Process Improvement, SharePoint, Requirements Gathering, SDLC, Outsourcing, Leadership, Analysis, System Testing, Business Analysis, Software Project..., JCL, Integration, PL/SQL, SQL, Change Management, Business Process..., Microsoft SQL Server, Business Process, Data Analysis, Business Requirements, Service Delivery, Call Centers, Testing, Employee Benefits, Vendor Management, Solution Architecture, Business Intelligence, Databases, User Acceptance Testing, Visio, Disaster Recovery, ITIL, Resource Management, Data Warehousing, IT Management, PMO, Offshoring
Education
Drexel University - LeBow College of Business 1998 — 2000
EMC October 2014 - Present
OnRamp July 2013 - October 2014
Walmart June 2011 - July 2013
ECPI University May 2013 - June 2013
Green Hope High School March 2013 - April 2013
Affiliated Computer Services May 2010 - August 2010
Skills
Microsoft Office, Software Installation, Troubleshooting, Customer Service, Networking, Active Directory, Windows Server, Network Administration, Cisco Routers, Microsoft Office..., Hardware Installation, Windows 7, Intrapersonal Skills, Switches, Data Center, Testing, Hardware, Computer Hardware, Operating Systems, Computer Repair, Network Security, Servers, System Administration, Technical Support, TCP/IP
Education
ECPI College of Technology 2013 — 2014
Bachelor of Science (B.S.), Computer and Information Sciences, Network Security
ECPI College of Technology 2011 — 2013
Associate of Science (A.S.), Computer and Information Sciences, Network Security
North Carolina Agricultural and Technical State University
Eyeconic.tv March 2013 - Present
Worldcast Media Groups, Inc September 2011 - March 2013
OMNYTEX MEDIA GROUP August 2010 - September 2011
OMNYTEX INC August 2007 - September 2010
Affiliated Computer Services 2005 - 2007
Mellon Bank 2003 - 2005
Mellon HR Solutions 2002 - 2004
PricewaterhouseCoopers 1999 - 2001
Fresenius Medical Care 1993 - 1999
Skills
Team Building, Advertising, IT Management, Securities Law, Video, Project Delivery, Multimedia Project..., Business Development, Management, B2B, Broadcast, Creative Direction, Digital Media, Integration, Leadership, Marketing, Marketing Management, Multimedia, Networking, New Media, Outsourcing, Product Management, Project Management, SDLC, Sales Operations, Strategic Partnerships, Strategic Planning, Streaming Media, Telecommunications, Training, Vendor Management, Web Development, Strategy, Consulting, Process Improvement
Education
DeVry University
Bachelor’s Degree, Information Technology Project Management
Edinboro University of Pennsylvania
Political Science -PreLaw
VSP Vision Care May 2015 - Present
Advanced Home Health February 2015 - May 2015
Gladding, McBean July 2013 - February 2015
Central Vermont Home Health & Hospice February 2010 - May 2013
Central Vermont Home Health & Hospice December 2007 - January 2010
Pastore Financial Group, LLC June 2007 - December 2007
Bruno Mark Financial, LPL January 2004 - May 2007
Rood & Dax Advanced Insurance Servics September 2002 - October 2003
ABD Insurance and Financial Services March 2000 - April 2002
Affiliated Computer Services September 1999 - March 2000
Skills
Payroll, Employee Benefits, Account Management, Customer Service, Human Resources, Recruiting, Accounts Payable, Data Entry, Health Insurance, Administrative..., Time Management, Account Reconciliation, Accounting, QuickBooks
Education
Golden Gate University 1990 — 1995
Management
Community College of Vermont 2011 — 2012
Accounting and Business/Management
Park University 1998 — 1999
Business Management
Cosumnes River College 1987 — 1990
General
Community College of the US Air Force 1985 — 1991
Accounting and Financial Management
Springfield High School 1981 — 1985
Diploma
Northeast Georgia Health System December 2013 - Present
Contact Automation, LLC. March 2006 - Present
Affiliated Computer Services 1998 - 2006
Voice-Tel Enterprises, Inc. 1996 - 1998
Education
Darton College 2015 — 2018
Associate of Science (A.S.), Registered Nursing/Registered Nurse
Lanier Technical College 2011 — 2013
Licensed Practical Nurse
Southern Ohio College 1991 — 1993
Microcomputer Operations
Comcast Cable January 2006 - Present
Affiliated Computer Services January 2001 - January 2006
Independence Blue Cross January 1992 - January 2001
Skills
Java, Agile Methodologies, Oracle, MySQL, Spring, Testing, SOA, MVC, Web Services, Databases, Subversion, Java Enterprise Edition, Linux, Web Applications, Software Development, Cable Television, SDLC, Scrum, SQL, Software Design, Eclipse
Education
Drexel University 1997 — 2000
Master of Science (MS), Software Engineering
University of Pennsylvania 1987 — 1991
Bachelor of Science (BS), Economics
Omnicom Group Inc. March 2012 - September 2015
Lewisville Independent School District August 2007 - September 2009
United States Navy April 2003 - August 2006
Affiliated Computer Services June 2000 - August 2000
Skills
Troubleshooting, Operating Systems, VPN, Software Installation, Windows, Networking, Hardware, Telecommunications, Laptops, Active Directory, Windows 7, Microsoft Office, Windows Server, Computer Hardware, Network Administration, XP, Management, Microsoft Exchange, VMware, Cisco Technologies, Cisco Networking, Sophos Anti-Virus, Trend Micro Anti-Virus, Windows Server Update..., Cisco Routers, Cisco Switches, Palo Alto Firewalls, Cisco Wireless, Symantec Ghost, Cisco VPN, Group Policy Management, Servers, Security, Cisco NX-OS, SharePoint, LAN-WAN, Help Desk Support, Technical Support, WAN, IIS, Data Center, Disaster Recovery, TCP/IP, Software Documentation, Virtualization, Visio, Windows XP, Firewalls, WSUS
Education
El Centro College 2011 — 2013
Network Administrator and Support AAS, Computer Systems Networking and Telecommunications, 4.0
Affiliated Computer Services, a division of Xerox November 2009 - January 2011
Affiliated Computer Services September 2009 - September 2009
AAA Auto Club South November 1998 - November 2008
AAA National August 1990 - November 1998
Skills
Medical Coding, CPT, ICD-9, HCPCS, Medical Terminology, Human Anatomy, Data Visualization, Data Analysis, Data Mining, Data Manipulation, Business Intelligence, Analytics, Direct Mail, Statistical Software, SAS/SQL, SPSS, Decision Trees, Strategic Planning, Microsoft Office, Mac OS, Spreadsheets, Account Reconciliation, Accruals, GAAP, General Ledger, Inventory Management, Accounts Receivable, Billing Systems, Accounts Payable, Budgeting, Audit, JD Edwards, Quickbooks, Adobe Acrobat, Customer Retention, Customer Relations, Troubleshooting, Collaborative, Timeliness, Accuracy, Accounting, Management, Customer Service, Invoicing, Customer Satisfaction, SAS, Budgets, Database Marketing
Education
American Academy of Professional Coders 2010 — 2011
Medical Coding
Stetson University 1993 — 1994
Management and Accounting
University of Kentucky 1987 — 1989
BS, Accounting
Eastern Kentucky University 1980 — 1985
BA, German, Economics
Project Healing Waters Fly Fishing October 2009 - Present
FlyFishingCrazy.com June 2009 - Present
Rocky Mountain Web Connection, LLC December 2008 - Present
Retirement January 2003 - Present
Affiliated Computer Services September 1990 - January 2003
Honeywell Information Systems September 1968 - April 1990
Skills
Fly Tyer, Fly Fishing, Casting Instructor, Fly Rod Builder, Microsoft Office, Website Development, Online Marketing, Fishing, Hunting, Public Relations, SEO, Promotions, Team Building, Customer Relations, Customer Service, Problem Solving, Excel, Coaching, Casting, Small Business, Microsoft Excel, Outdoor Recreation, Fly Tying, Sales, Brand Development, Facebook, Retail, Start-ups, Web Content, Marketing Strategy, Blogging, Social Networking, Training, Entrepreneurship
Education
East Stroudsburg University of Pennsylvania 1963 — 1964
Math
Nazareth Area High School 1960 — 1963
College Prep, Mathematics
Aon Hewitt September 2010 - Present
Affiliated Computer Services August 1999 - September 2010
Education
Cornell University
Xerox September 2010 - Present
Affiliated Computer Services 2007 - September 2010
ACS Affiliated Computer Services 2005 - 2007
Affiliated Computer Services 2002 - 2005
Skills
Operations Management, Process Improvement, BPO, Program Management, Outsourcing, Process Engineering, People Management, Business Process, Microsoft Office, Excel, Microsoft Excel, Management, Project Management, Team Building, Management Consulting, Leadership, Quality Assurance, Strategic Planning, Business Process..., Project Planning, Software Documentation, Business Analysis, Negotiation, Six Sigma
Education
Southern Utah University 1993 — 1996
Bachelor of Business Administration (B.B.A.), International Business
Dixie State College 1991 — 1994
Associate of Arts (A.A.), Portuguese Language
Reliance Steel & Aluminum September 2009 - Present
Affiliated Computer Services September 1999 - August 2009
US Air Force July 1995 - July 1999
Skills
VMS, Citrix, VMware ESX, Troubleshooting, Cluster, SAN, HP, VMware, Virtualization, DNS, Windows Server, Servers, Operating Systems, AIX, Data Center, Disaster Recovery, System Administration, Brocade, High Availability, Storage Area Networks, Unix, Integration
Education
Edison Community College 1990 — 1992
Xerox Commercial Solutions, LLC January 2001 - Present
Affiliated Computer Services 2001 - Present
IBM April 1998 - September 2000
Skills
Attention To Detail, Customer Service, Problem Solving, BPO, Call Center, Vendor Management, SDLC, Project Management, Disaster Recovery, PMP, Program Management, Process Improvement, Business Analysis, Workforce Management, Offshoring, Business Process..., Outsourcing, Call Centers, Security, Team Management, Training, Six Sigma, ITIL, Service Delivery, Management, Requirements Analysis, Software Documentation
Education
Lexington Community College 1996 — 1997
Forensic Psychology
Eastern Kentucky University 1995 — 1996
Journalism
RAW Comics May 2013 - Present
Weird Beards Studio January 2011 - Present
Amazon October 2014 - February 2015
Guardian Comics May 2013 - October 2014
Comicsdome January 2013 - December 2013
Zappos Fulfillment / Amazon Fulfillment June 2011 - May 2013
Affiliated Computer Services June 2008 - October 2010
Hastings Entertainment October 2007 - June 2008
Movie Warehouse May 2005 - August 2007
Skills
Microsoft Office, Social Media, Research, Public Speaking, Editing, Microsoft Excel, Management, Microsoft Word, Adobe Illustrator
Education
Eastern Kentucky University 2004 — 2008
Creative Writing / English Literature
Nelson County High School 1999 — 2003
High School, General Studies
University Place Hotel of Portland State University May 2012 - Present
Headwaters, Incorporated January 2008 - March 2012
Affiliated Computer Services July 2006 - January 2008
Segregated Management Services November 2004 - July 2006
Skills
Great Plains Software, Financial Reporting, Accounts Payable, Team Building, Accounting, QuickBooks, Accounts Receivable, General Ledger, Sarbanes-Oxley, Payroll, Budgets, Account Reconciliation, GAAP, Financial Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Leadership, PowerPoint
Education
DeVry University-Utah 2006 — 2010
Bachelor in Business Administration, Accounting, 3.22
Eric L. Hunn Consulting 2009 - Present
Business Processes Redefined, LLC September 2008 - August 2011
MRS Associates October 2005 - August 2008
Affiliated Computer Services October 1990 - October 2005
Lockheed Martin IMS 1990 - 2002
Skills
Credit Management, CRM, Public Speaking, Outsourcing, Call Center, Executive Management, Operations Management, Microsoft Office, Skip Tracing, Process Improvement, Cash Management, Strategic Planning, Management, Team Leadership, Team Building, Risk Management, Budgets, Vendor Management, Portfolio Management, Program Management, BPO, Business Analysis, Credit, Finance, Customer Service, Negotiation, Business Strategy, Leadership, Strategy, Change Management, Loans, Business Process..., Contract Negotiation, Account Management, Analysis, Accounting
Education
Drexel University - LeBow College of Business 1996 — 1999
MBA, Operations Management
Penn State University 1986 — 1990
Bachelor of Science, Finance
Unisys January 2014 - Present
Dell June 2012 - December 2013
Dell May 2011 - June 2012
ACS, a Xerox Company December 2010 - May 2011
ACS, a Xerox Company May 2010 - December 2010
ACS, a Xerox Company April 2010 - July 2010
ACS, a Xerox Company October 2009 - April 2010
ACS October 2007 - October 2009
Affiliated Computer Services August 2005 - September 2007
Skills
Building Relationships, Transition Management, Program Management, PMO, Project Management, Project Portfolio..., Process Improvement, IT Management, Service Delivery, PMP, ITIL v3 Foundations..., Cross-functional Team..., Escalation Resolution, Incident Management, Management, Leadership, SharePoint, Resource Management, Disaster Recovery, ITIL, Data Center, Requirements Analysis, IT Service Management, Service Desk, Project Delivery, IT Outsourcing, Outsourcing, Integration, IT Transformation, IT Strategy, IT Operations, Server Migration, Migration Projects, Service Management, System Migration
Education
Dallas Baptist University 2002 — 2005
Bachelor of Science (BS), Interdisciplinary Studies (Business Management & Religion)
Christ for the Nations 1998 — 2000
Associate's degree, General Studies
Nevada Public Radio October 2014 - Present
KOSU Radio November 2013 - October 2014
Renaissance Management Group August 2013 - November 2013
KOSU Radio July 2013 - July 2013
The Salvation Army Boys and Girls Club of Oklahoma City October 2012 - June 2013
Community Alternatives Kentucky March 2012 - August 2012
Affiliated Computer Services August 2010 - February 2012
Court Appointed Special Advocates (CASA) of Madison County September 2010 - May 2011
WEKU February 2005 - July 2010
Eastern Kentucky University August 2003 - May 2005
Skills
Facebook, Press Releases, Copywriting, Microsoft Office, Copy Editing, Editing, Public Relations, Fundraising, Lotus Notes, LogMeIn, Hootsuite, Audacity, AudioVault, Lynx, Public Radio, Public Speaking, News Writing, Audio Editing, Media Production, Twitter, LinkedIn, Tumblr, GiftWorks, FTP, Photoshop, Microsoft Publisher, Final Cut Pro, GoToMeeting, Purchasing, Radio Producing, Radio Host, Radio Programming, Research, Grant Writing, Policy Analysis, Proofreading, Community Outreach, Newsletters, Radio, Community Development, Nonprofits, Blogging, Volunteer Management, Social Networking, Event Planning, Strategic Communications, Creative Writing, Higher Education, Social Media, Journalism
Education
Eastern Kentucky University 2006 — 2011
Master of Public Administration, Public Administration
Eastern Kentucky University 2002 — 2006
Bachelor of Arts, Broadcasting & Electronic Media
Xerox April 2014 - Present
Affiliated Computer Services October 2006 - Present
Affiliated Computer Services March 2013 - April 2014
Affiliated Computer Services January 2013 - March 2013
Affiliated Computer Services April 2011 - January 2013
Van Dyk Mortgage Corp. October 2009 - January 2010
Pizza Hut March 2005 - February 2007
Skills
Troubleshooting, Data Entry, Team Leadership, Sales, Customer Service, Technical Support, Call Centers, Microsoft Office, Outlook, Windows, Lotus Notes, Microsoft Excel, Training, Telephone Skills, Time Management, Microsoft Word, Leadership, Customer Experience, BPO, Quality Assurance, HIPAA, Teamwork, Windows 7, Performance Management, Management, Phone Etiquette, Recruiting, Computer Hardware, Human Resources, Customer Satisfaction, Employee Relations, Team Building, Call Center, Access, Customer Retention, Process Improvement, Networking, Vendor Management, Windows Vista, Program Management, Operations Management, Team Management, Outsourcing
Education
DeVry University-Illinois 2012 — 2015
Multimedia Design and Development, 4.0
Center for Career and Technical Education 2004 — 2006
Certificate of Completion, Fashion Design, Business Marketing
Beall High School 2002 — 2006
Diploma, General Studies
Insource Performance Solutions, LLC May 2012 - Present
Insource Performance Solutions, LLC August 2011 - May 2012
HR Directions January 2011 - August 2011
Affiliated Computer Services September 2009 - February 2010
Caterpillar Inc. July 2004 - July 2009
APICS - Triangle Chapter November 2007 - June 2009
Kentucky Fried Chicken December 1998 - July 2007
Education
East Carolina University 2015 — 2017
Industrial Distribution & Logistics
Central Carolina Community College 2005 — 2007
AAS, Business Administration
City of Colorado Springs March 2015 - Present
Tata Consultancy Services April 2014 - December 2014
Kain Management Group March 2012 - March 2014
Rocky Mountain Classical Academy August 2010 - May 2011
Affiliated Computer Services July 2009 - April 2010
HP December 2008 - June 2009
Anglican Church 2002 - 2008
HP 2000 - 2004
Pikes Peak Institute 1998 - 2000
Anglican Catholic Church 1995 - 2000
Skills
Microsoft Office, Teaching, Tutoring, Management, Leadership Development, Project Management, Windows Server, Fundraising, Editing, Customer Service, Technical Support, Classroom, Troubleshooting, XP, Microsoft SQL Server, Research, Operating Systems, E-Learning, Network Security, Public Speaking, Strategic Planning, Curriculum Design, Windows 7, Community Outreach, Nonprofits, SharePoint, Training, System Administration, Software Installation, Technical Writing, Time Management, Software Documentation, Leadership
Education
Yale University 1993 — 1995
MAR, Religion
East Stroudsburg University of Pennsylvania 1990 — 1993
BA, English
Purdue University 1974 — 1978
Psychology
Qualys March 2015 - Present
HCL November 2013 - March 2015
PlumChoice Online PC Services April 2012 - November 2013
Patient Financial Services October 2008 - April 2012
PNC January 2012 - February 2012
Affiliated Computer Services July 2006 - October 2008
F7 Development February 2004 - June 2006
Skills
Windows 7, Active Directory, Help Desk Support, Computer Repair, A+ Certified, Software Installation, Firewalls, Training, Technical Support, Networking, Wireless Networking, Laptops, Troubleshooting, Printers, Routers, Switches, Network Security, Wireless Security, Windows XP Pro, Windows Vista, Windows 8, Remote Desktop, Computer Hardware, Network Administration, Workstations, Windows Server, VPN, Hardware, Operating Systems, Hardware Support, VMware, DHCP, DNS, CompTIA A Certification, Desktop Computers, Cisco Technologies, Citrix, MCSA, Windows, TCP/IP, SharePoint, OS X, Blackberry, IT Operations, VoIP, CompTIA, Cisco Routers, Cisco IOS, CCNA, Windows XP
Education
ECPI University 2014 — 2016
Bachelor of Science (B.S.), Network Security, 3.89
My Computer Career 2010 — 2012
CCNA, CCENT, A+, Network+, MCTS, MTA, Information Technology
University of Phoenix 2002 — 2005
Bachelor of Science (B.S.), Information Technology
Hewlett-Packard June 2015 - Present
Hewlett-Packard February 2014 - Present
Hewlett-Packard October 2009 - February 2014
Sun Microsystems March 2008 - October 2009
BMC Software, Inc. April 2000 - March 2008
Document Support Group / IKON 1995 - 1998
Xerox Business Services 1993 - 1995
Affiliated Computer Services 1991 - 1993
DuPont de Nemours 1988 - 1990
Skills
Cloud Computing, Enterprise Software, Product Management, Strategy, Start-ups, Data Center, Pre-sales, Leadership, Product Marketing, IT Service Management, Management, Social Collaboration, ITIL, Project Management, Consulting, Entrepreneurship, Social Computing, User Experience, Social Media, Networking, Databases, Virtualization, SEO, Program Management, enterprise social..., Sales, Storage, Web 2.0, product roadmap, enablement
Education
Concordia University-Austin 1991 — 1993
Liberal Arts with a concentration in Math and Natural Sciences
The University of Texas at Austin 1988 — 1990
SolarWinds January 2015 - Present
SolarWinds May 2013 - January 2015
CenturyLink November 2006 - May 2013
Affiliated Computer Services April 2006 - November 2006
Affiliated Computer Services August 2005 - April 2006
PCA International February 2005 - August 2005
Buttons and Bows Preschool and Kindergarten February 2003 - February 2005
Skills
Customer Service, Call Centers, Employee Relations, Human Resources, Training, Microsoft Word, Microsoft Office, Team Leadership, Customer Satisfaction, Microsoft Excel, Team Building, Employment Law, Organizational Behavior, Total Rewards, PowerPoint, Compensation Program..., Total Rewards Strategies, Compensation & Benefit, Wage & Hour, Age Discrimination, Pregnancy Discrimination, Employment Rights, Employment..., Retaliation, Labor Relations, HRIS, Strategic Staffing, Business Systems..., Marketing Management, Ethics, Wireless, Telecommunications, Union Relationships, Coaching, Employee Management, Customer Experience, Leadership, iPad, Interior Design
Education
Keller Graduate School of Management of DeVry University 2010 — 2013
Master of Human Resource Management, Human Resources Management/Personnel Administration, General, 3.97
DeVry University 2007 — 2010
Bachelor of Science in Technical Management, Human Resources Management/Personnel Administration, General
LDS Business College 2002 — 2004
Associate of Applied Science, Interior Design
Snow College 2001 — 2002
1 year, Theatre/Theater
Apple April 2014 - Present
Academy of Art University September 2009 - October 2013
Affiliated Computer Services January 2009 - June 2009
Denison University January 2005 - May 2008
LEM Festival August 2006 - November 2006
Skills
Data Analysis, Project Management, Final Cut Pro, Film Production, Editing, Pro Tools, Microsoft Office, Event Planning, Video Editing, Photoshop, Television, Soundtrack Pro, Video Production, Audio Editing, Event Management, Videography, Sound Editing, Camera Operating, Canon Cameras, Digital Cameras, Film Cameras, Filemaker Pro, Logic Pro, Logic Studio, Audacity, Ableton Live, Serato Scratch Live, Garageband, Panasonic Camcorders, Camera Operation
Education
Denison University 2004 — 2008
B.A., Media Technology/Arts and Spanish
Perficient February 2012 - Present
PointBridge March 2011 - February 2012
PointBridge March 2010 - March 2011
TTX Company January 2008 - January 2010
TTX Company January 2000 - January 2008
TTX Company October 1995 - January 2000
Affiliated Computer Services January 1992 - October 1995
Origin Technologies in Business April 1992 - October 1992
PMSC January 1991 - January 1991
PMSC January 1991 - January 1991
Skills
Microsoft SQL Server, SharePoint, ASP.NET, C#, Visual Studio, VB.NET, SQL, ASP, JavaScript, VBScript, jQuery, Visual Basic, SharePoint Designer, XSLT, CSS, Active Directory, HTML, Subversion, WebSphere MQ, XP, WSDL, XHTML, iPhone, Business Intelligence, Agile Methodologies, Software Development, SOA, .NET, Design Patterns, Windows Server, Enterprise Software, Application Architecture, Web Services, Cloud Computing, TFS, IIS, Enterprise Architecture, T-SQL
Education
DePaul University
Certificates
Knox College
B.A., Mathematics and Computer Science
Monitor Liability Managers October 2007 - May 2013
Affiliated Computer Services January 2006 - October 2007
Jondon, Inc. December 2003 - January 2006
Palmer Packaging, Inc. January 2003 - November 2003
Circuit Service 1994 - 2001
Skills
Benefits Administration, Employee Relations, Employee Benefits, Performance Management, Recruiting, Human Resources, Workforce Planning, ADP Payroll, Deferred Compensation, Employment Law, Insurance, Onboarding, Workers Compensation, Talent Management, Succession Planning, Talent Acquisition, HR Policies, Payroll, Applicant Tracking..., Employee Engagement, Sourcing, Personnel Management, Performance Appraisal
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2004 — 2006
MBA, Human Resources
Elmhurst College 1991 — 1994
B.S., Business, Human Resources Management
ACS XEROX Company February 2010 - July 2011
Affiliated Computer Services 2010 - 2011
Skills
Software Documentation, Active Directory, Microsoft SQL Server, XP, Call Center, ITIL, Service Delivery, Windows, Technical Support, SQL, Windows 7, Troubleshooting, Windows Server
Education
Cypress High School 1979 — 1982
Cypress College
loanDepot LLC April 2014 - Present
JPMorgan Chase March 2013 - April 2014
American Home Mortgage Servicing December 2011 - March 2013
American Home Mortgage Servicing August 2010 - December 2011
Verizon November 2007 - August 2010
Affiliated Computer Services August 2007 - November 2007
Assurant Solutions, Inc December 2006 - August 2007
Skills
C#, x86 Assembly, ASP.NET, ColdFusion, ActionScript, Python, Aspect, Telerik, DevExpress, Microsoft SQL Server, Oracle SQL, Sybase, SSIS, SSRS, OBIEE, Active Directory, Group Policy, Microsoft Office, SharePoint, Visio, Lean Thinking, Six Sigma, SQL, Call Centers, VBA, VBScript, T-SQL, SDLC, ETL, Databases, Oracle, Analysis
Education
Eastfield College
Sonoma Valley High School
ADP September 2013 - Present
ADP September 2013 - Present
Affiliated Computer Services March 2011 - September 2013
Towers Watson January 2010 - March 2011
Towers Perrin September 2008 - January 2010
Corporate Synergies June 2007 - September 2008
EDS May 2005 - June 2007
Electronic Data Systems 2005 - 2007
Towers Perrin 1997 - 2005
Skills
Requirements Analysis, Business Requirements, Employee Benefits, Documentation, Benefits Administration, People Development, Project Management, Health & Welfare..., Outsourcing, Software Documentation, Program Management, IT Strategy, Performance Management, Leadership, HRIS
Education
Delaware Valley College 1995 — 2000
Bachelors Degree, Computer Information Systems Management
Mary Knoll Partners, LLC 2002 - Present
SOURCECORP 1998 - 2002
IKON Office Solutions 1996 - 1998
Affiliated Computer Services 1994 - 1996
Skills
Mergers & Acquisitions, Corporate Development, Outsourcing, Divestitures, Business Strategy, Business Planning, Management, Strategic Planning, Corporate Law, Recapitalizations, Middle Market, Private Equity, Due Diligence, Venture Capital, Capital Markets
Education
Temple University School of Law
Doctor of Law (J.D.), Law
Temple University
Master of Arts (M.A.), Anthroplogy
Dickinson College
Bachelor of Science (BS)
J6 Management Consulting January 2010 - January 2014
Fire Hawk Computers February 2009 - April 2012
ATT Mobility May 2003 - December 2009
affiliated computer services February 1999 - August 2002
Education
DeVry University-Georgia 1991 — 1993
Electrical and Electronics Engineering
JCPenney Business Srvcs, Alliance Data, Fujitsu America December 1993 - September 2009
Alliance Data 1993 - 2009
Southland Corp 1987 - 1993
affiliated computer services 1983 - 1993
Education
Dallas County Community College 1977 — 1979
Associates, Computer Science
Convergint Technologies September 2011 - Present
New Contact 1998 - 2015
Affiliated Computer Services July 2010 - July 2011
ADT 2009 - 2011
CSC January 1992 - March 2006
Skills
Vendor Management, Program Management, Security, Project Management, MS Project, Cross-functional Team..., Process Improvement, Visio, Project Planning, Product Management, Leadership, New Business Development, Team Leadership, CCTV, Business Process..., Physical Security, Access Control, Management, Microsoft Project, Alarm Systems
Education
Cumberland County College 1977 — 1981
Computer Science, Computer Engineering, 3.4
Affiliated Computer Services Organizational Development SpecialistThe Bartech GroupMarch 2009 - November 2009
The Bartech Group July 2006 - March 2009
Education
Eastern Michigan University 2004 — 2006
Bachelor of Business Administration, Management
Western Michigan University 2002 — 2004
Deloitte Consulting February 2012 - Present
Business Architecture Business Development IT Consulting December 2011 - February 2012
Unisys Corporation May 2006 - November 2011
Unisys Corporation April 2002 - April 2006
Billserv, Inc. February 1999 - December 2001
Affiliated Computer Services June 1998 - January 1999
Affiliated Computer Services June 1997 - May 1998
Nortel Networks 1993 - 1998
Wesson, Taylor, Wells & Associates May 1995 - May 1997
Wesson, Taylor, Wells & Associates May 1994 - April 1995
Skills
Negotiating Contracts, Consultative Selling, Deal Shaping, Solution Design, Channel Marketing, Alliance Development, Complex Transactions, Business Process Design, Business Process..., Business Case..., ITIL, ICP, Global Business..., Lifelong Learning, Six Sigma Lean, COBIT, IT Service Management, Payment Processing, CMMI, GIS, Rational Software..., Business Architecture, UML, CTI, Six Sigma, Solution Architecture
Education
Drexel University - LeBow College of Business 1979 — 1983
Syracuse University 1976 — 1979
B.S.
Automated Citation Enforcement Services October 2008 - Present
Affiliated Computer Services February 2008 - September 2008
Self-employed September 2007 - February 2008
Siemens ITS June 2006 - August 2007
CTS-America 2002 - 2006
Electronic Data Systems 1992 - 2002
Institute of Police Technology and Management 1982 - 1992
International Association of Chiefs of Police June 1974 - May 1982
Skills
Proposal Writing, Management, nuclear disarmament, Back Office, New Business Development, Business Development, Strategy, Leadership, CRM, Strategic Partnerships, Executive Management, Public Safety, Training, Management Consulting, Cross-functional Team..., Outsourcing, Strategic Planning, Project Planning, Contract Negotiation, Business Process..., Solution Selling, Negotiation, Consulting, Sales, Government, Business Analysis, Change Management, Security, Business Strategy, Software Development, Integration, Analysis, Process Improvement
Education
The University of Akron 1971 — 1973
MA, Urban Studies
Delta State University 1969 — 1971
BA, Political Science, Journalism
Greenville High School 1964 — 1967
Affiliated Computer Services May 2004 - Present
ACS 2003 - Present
Education
DePaul University 1999 — 2000
BS, Computer Science
Siemens Government Technologies, Inc. 2005 - Present
Siemens Government Services, Inc. June 2005 - January 2006
Affiliated Computer Services 2004 - 2005
Art Squad 2001 - 2004
imc2 health & wellness 1999 - 2001
JWG Associates 1995 - 1999
Additional Experience 1987 - 1995
Skills
Microsoft Office, PeopleSoft, Customer Service, New Hire Orientations, Problem Solving, Dependable Team Player, Process Improvement, Program Management, Project Management, Cross-functional Team..., Employee Relations, Performance Management, Analysis, Policy, Personnel Management, Organizational..., Human Resources, HRIS
Education
DeVry University-Texas 2011 — 2014
Bachelor of Applied Science (BASc), Human Resources Management and Services
Remington College-Dallas Campus 2007 — 2009
Associate of Science (A.S.), Business Administration and Management, General
American Airlines December 2013 - Present
US AIRWAYS April 2007 - Present
TechOne March 2006 - April 2007
Affiliated Computer Services 1999 - 2002
American Express February 1993 - September 1999
Northwest Airlines February 1980 - November 1992
Alaska Airlines February 1977 - October 1979
Sundstrand Data Control February 1967 - January 1977
Skills
COBOL, Mainframe, Microsoft Office, JCL, VSAM, Excel, Word, Visio, Microsoft Word, Microsoft Excel, IMS DB/DC, Airlines, Software Project..., Flights, DB2, SQL
Education
Dakota County Technical College 1991 — 1991
C++ Programming, A
Seattle University 1965 — 1967
DP, Data Processing
University of Washington, Michael G. Foster School of Business 1962 — 1966
Bus. Admin BS, Bus. Administration
Everett Community College 1962 — 1964
Business Administration and Management, General, A
Mainz Brady Group June 2015 - Present
TEKsystems March 2015 - April 2015
Knowledge Universe December 2014 - February 2015
TEKsystems August 2013 - December 2014
Honor Flight of Portland Oregon January 2013 - October 2013
Integra Telecom June 2011 - August 2013
Tek Systems February 2010 - June 2011
Affiliated Computer Services June 2008 - February 2010
Volt Technical Resources February 2008 - June 2008
Babcock & Jenkins; Vanderhouwen & Associates June 2007 - November 2007
Skills
Troubleshooting, Systems Analysis, Metrics, Organization, Software Documentation, Project Management, Integration, SQL, Requirements Analysis, Windows, XML, Unix, Visio, Microsoft SQL Server, SharePoint, IIS, HTML, SDLC, Business Analysis, Analysis, Active Directory, .NET, Business Intelligence, ITIL, Databases, Enterprise Architecture, Quality Assurance, System Administration, Disaster Recovery, Agile Methodologies, Management, Networking, Information Technology, Enterprise Software
Education
Eastern Oregon University 2011 — 2013
Bachelor's degree, Business Administration, Management and Operations, 3.0
Portland Community College 2008 — 2011
Associates of Science, Computer Information Systems, 3.85
The Art Institute of Portland 2007 — 2008
BA, Media Arts & Annimation
Portland Community College 2005 — 2005
None, General Studies, 3.85
AmTrust Financial Services, Inc. (AFSI) May 2015 - Present
KeyBank September 2011 - May 2015
Eaton Corp July 2011 - September 2011
SIRVA December 2008 - June 2011
Affiliated Computer Services 2001 - 2008
Affiliated Computer Services January 2001 - December 2007
DPAI 1998 - 2000
Skills
Microsoft Exchange, Disaster Recovery, Active Directory, VMware, Data Center, Virtualization, Windows Server, ITIL, Storage Area Networks, Servers, Citrix, VMware ESX, DNS, Cisco Technologies, System Administration, Enterprise Architecture, SharePoint, Vendor Management, DHCP, vSphere, SAN, Infrastructure, Group Policy, Networking, VMware Infrastructure, Firewalls, IT Operations, Microsoft Certified..., IIS, Citrix Metaframe, Hyper-V, System Deployment, High Availability, SCCM
Education
Cuyahoga Community College 1994 — 1998
Computer Science
Fundtech November 2013 - Present
Scottrade October 2011 - November 2013
Ben Holt Consulting September 2010 - December 2012
IT-Lifeline December 2007 - September 2010
Affiliated Computer Services October 2003 - November 2006
JetBlue Airways November 2001 - October 2003
Charles Schwab May 2000 - November 2001
Arcus Data Security October 1996 - May 2000
Skills
Disaster Recovery, Business Resilience, Business Continuity..., Business Continuity, Security, Risk Assessment, Process Improvement, Crisis Management, Training, Incident Management, Vendor Management, Risk Management, Leadership, Emergency Management, Business Analysis, Project Planning, Program Management, Management
Education
Eastern Washington University 1995 — 1999
Hewlett-Packard December 2014 - Present
Microsoft April 2013 - September 2014
BNY Mellon February 2013 - May 2013
PNC Bank October 2012 - February 2013
ACS Inc, A Xerox Company November 2009 - December 2012
Affiliated Computer Services December 2008 - November 2009
Fiserv Source One July 2005 - December 2008
PNC Bank November 2000 - June 2005
mckesson automated healthcare 1998 - 2000
Skills
Disaster Recovery, SDLC, Leadership, Project Management, Storage, Vendor Management, Databases, Servers, Networking, ITIL, Service Delivery, Hardware, Management, IT Management, Enterprise Software, Information Technology, Architecture, Requirements Analysis, Business Analysis, Testing, Data Center, Software Project..., IT Strategy, IT Service Management, Technical Support, Software Documentation, Integration, SharePoint, Virtualization, IT Operations
Education
University of Phoenix 2002 — 2004
MSCIS, Information Systems
Duquesne University 1984 — 1988
BSIS, Information Systems
Central Catholic 1980 — 1984
Aldera, Inc. October 2015 - Present
Aldera, Inc. September 2014 - September 2015
Aldera, Inc. January 2013 - September 2014
Xerox December 2011 - January 2013
Phoenix Health Systems November 2010 - December 2011
Phoenix Health Systems March 2010 - November 2010
Phoenix Health Systems March 2008 - March 2010
Affiliated Computer Services January 2007 - March 2008
Affiliated Computer Services January 1997 - January 2007
EDS May 1990 - January 1997
Education
Covenant Theological Seminary 2012 — 2014
23 Online Classes, Theological and Ministerial Studies
Region 10 Teacher Preparation and Certification 2004 — 2006
Middle School Teaching Certification, Mathematics, Completed Program
Westminster Theological Seminary 2003 — 2004
Master of Divinity (M.Div.), 3.67
EDS Systems Engineering Development Program 1991 — 1994
Systems Engineer, Completed Program
Miami University 1986 — 1990
Bachelor of Science (B.S.), Finance, General, 3.71
Hewlett-Packard June 2013 - Present
Havuk Fit to Fight Training Center March 2012 - Present
Health Net November 2012 - June 2013
Health Net July 2012 - November 2012
AgreeYa Solutions / HP Enterprises March 2011 - May 2012
Affiliated Computer Services September 2010 - March 2011
AGC of California September 2009 - September 2010
EDS / HP Enterprise Services August 2006 - September 2009
EDS / HP Enterprise Services June 2000 - July 2007
Dragon Star Karate January 2002 - January 2004
Skills
Gap Analysis, Visio, Business Analysis, Business Objects, Documentation, Requirements Management, Testing, Test Cases, Use Case Analysis, Office Administration, Software Documentation, Requirements Gathering, Requirements Analysis, PMP, User Acceptance Testing, Systems Analysis, Business Process, IT Service Management, SharePoint, Software Project..., PMO, SDLC, Agile Methodologies, MS Project, Business Process..., Integration, ITIL, Resource Management, Project Portfolio..., Project Delivery, Business Intelligence, IT Strategy, IT Management, Microsoft Project
Education
Cosumnes River College 2009 — 2011
Sabre Holdings September 2012 - Present
Citigroup May 2007 - September 2012
Affiliated Computer Services February 2003 - May 2007
Sabre Holdings March 1999 - January 2002
AMR-GS TeleService Resources July 1993 - March 1999
AMR Information Services May 1991 - July 1993
Piedmont Airlines/USAirways November 1987 - May 1991
Walgreens Intercom June 1986 - November 1987
Unocal March 1980 - June 1986
Skills
MS Project, Visio, Microsoft Office, Switches, TCP/IP, Microsoft Excel, Cisco Technologies, Routers, Hardware, Microsoft Word, PowerPoint, Software, ITIL, JCL, Mainframe, SDLC, MVS, TSO, ITIL Certified, ITIL Process, ITIL v3 Foundations..., TPF, VM, Data Center, Unix, Software Documentation, IT Operations, Disaster Recovery, IT Management, IT Service Management
Education
Elgin Community College 1980 — 1982
Clover High School 1972 — 1976
Freddy Carrillo February 2013 - Present
X Technologies, Inc. September 2011 - February 2013
MedPro Technologies, LLC January 2011 - September 2011
SpecPro, Inc. September 2007 - January 2011
TerraHealth, Inc. August 2004 - September 2007
Lockheed Martin September 2000 - August 2004
ACS 2000 - 2002
Affiliated Computer Services September 2000 - August 2001
RBC Music Company, Inc. October 1988 - October 1999
Skills
Business Development, Proposal Writing, Collateral, Technical Writing, Proposal Process..., RFP Analysis, Training, Marketing, Government Contracting, Project Management, Leadership, Management, Program Management, Strategic Planning, Team Building, New Business Development, Web Design, Consulting, Government, Microsoft Office, Public Speaking, Executive Management, Team Leadership, Process Improvement, Management Consulting, Requirements Analysis, Integration, DoD, Analysis, Strategy, Cross-functional Team...
Education
Trinity University 1994 — 1996
faculty, Jazz Studies
Texas State University 1974 — 1978
Music Education
St. Mary's University 1972 — 1978
Del Mar College 1972 — 1974
Music Education
McCollum High School 1969 — 1972
PlayhouseSquare June 2014 - Present
PlayhouseSquare November 2012 - June 2014
PlayhouseSquare September 2011 - November 2012
Affiliated Computer Services May 2010 - September 2011
Affiliated Computer Services July 2008 - May 2010
Skills
Event Planning, Nonprofits, Social Media, Microsoft Office, Event Management, Public Speaking, Customer Service, Public Relations, Editing, Volunteer Management, PowerPoint, Marketing Communications, Community Outreach, Microsoft Word, Microsoft Excel, Outlook, Project Management
Education
Case Western Reserve University - Weatherhead School of Management 2007 — 2008
Master of Science (MS), Business Administration and Management, General
Denison University 2003 — 2007
BA, Communications
Deloitte Consulting April 2011 - Present
Academy Sports + Outdoors September 2010 - April 2011
Atwood Oceanics June 2010 - January 2011
Smith & Associates April 2009 - May 2010
Affiliated Computer Services April 2008 - March 2009
School Specialty October 2007 - March 2008
Arthur J. Gallagher March 2007 - September 2007
Skills
Business Intelligence, Cognos, ETL, Dashboard, Oracle, Business Analysis, SharePoint, SQL, SDLC, Databases, Visio, Microsoft SQL Server, Data Warehousing, PL/SQL, Access, Project Management, SSRS, SAP, Data Analysis, Program Management, Requirements Gathering, Crystal Reports, XML, Business Process, Analytics
Education
CQUniversity 2004 — 2006
MIS, Information Systems
Affiliated Computer Services 2003 - Present
ACS August 2010 - August 2012
Affliated Comuter Services 2003 - 2011
Skills
Customer Relations, Adult Education, Customer Service, Mentoring, Coaching, Windows, Problem Solving, Outlook, Time Management, Call Center, Team Leadership, Word, Hiring, Call Centers, Quality Assurance, Microsoft Word, Training, System Administration, Team Building, Software Documentation, Data Analysis, Performance Management, Leadership, Analysis, Change Management, Leadership Development, Employee Relations, Staff Development, Business Analysis, Organizational..., Visio, Employee Training, Program Management, Management, PeopleSoft, Interviews, Human Resources, Recruiting, Onboarding, Training Delivery, Team Management, Employee Benefits, CRM, Talent Acquisition, BPO, College Recruiting, Operations Management, Technical Recruiting, Internet Recruiting, Talent Management
Education
DeVry University 1983 — 1984
Manton Consolidated 1976 — 1983
CBRE June 2013 - Present
Mannatech February 2006 - June 2013
Affiliated Computer Services 2004 - 2005
KPMG, LLP 1998 - 2004
Ensearch Exploration September 1996 - June 1997
Brigham Oil & Gas 1996 - 1996
Southwest Airlines 1994 - 1996
Skills
JD Edwards, General Ledger, Fixed Assets, Accounts Receivable, Business Analysis, AS400, Accounts Payable, SDLC, Requirements Analysis, Access, PeopleSoft, Accounting, SQL, Crystal Reports, ERP, Account Reconciliation, Business Intelligence, Software Documentation, Business Process..., Management, IBM iSeries, Variance Analysis, Analysis, Visio, SAP, Sarbanes-Oxley, Financials, Requirements Gathering, Data Conversion, ERP Implementations, Business Process, Process Improvement, Sarbanes-Oxley Act, Integration, Finance
Education
DeVry University-Texas 1999 — 2003
Computer and Information Sciences, General
Atos September 2006 - Present
Xerox 2006 - Present
Affiliated Computer Services September 2003 - Present
ACS 2003 - Present
Duquesne Light Company May 1989 - September 2003
Duquesne Light Company 1989 - 1999
Skills
ISO 20000, Process Improvement, Disaster Recovery, ITIL, Risk Assessment, Business Analysis, Change Management
Education
Duquesne University 1997 — 1999
Bachelors, IT / Communication
Duquesne University 1997 — 1999
Bachelor of Science (B.S.), Professional Studies - Communications & IT
Archives Service Center January 2013 - Present
Rivers of Steel National Heritage Area September 2012 - December 2012
Hamilton Telecommunications October 2009 - August 2011
Affiliated Computer Services July 2009 - October 2009
Skills
Archives, Museum Collections, PastPerfect, Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Troubleshooting, Call Centers, Customer Satisfaction, Outlook, Technical Support, Software Documentation, Access, Windows, Archivists' Toolkit
Education
Duquesne University 2011 — 2013
Master of Arts (M.A.), Public/Applied History
Frostburg State University 2005 — 2007
B.S., History
Lockheed Martin 2003 - Present
Hewlett-Packard September 2006 - July 2008
EDS April 2006 - September 2006
Lockheed Martin March 2003 - March 2006
Affiliated Computer Services 2003 - 2006
ACS 2003 - 2006
Skills
SDLC, MS Project
Education
Walsh College 2007 — 2010
MBA, IT Management
Davenport University-Eastern Region 2000 — 2003
BBA, Computer Information Systems
Hest Technologies May 2008 - April 2009
Avaya July 2000 - May 2007
Zale November 1987 - July 2000
Affiliated Computer Services May 1997 - February 1999
Computer Task Group September 1991 - February 1994
Education
SetFocus LLC 2008 — 2008
Masters Progam, Microsoft SQL Server Technologies
Dallas County Community College 1985 — 1987
Associates of Applied Arts and Sciences, Electronics Technology
USi March 2007 - Present
USI Insurance Services February 2006 - March 2007
Barrett Burke Wilson 2005 - 2006
Affiliated Computer Services 2004 - 2005
USI Insurance Services 2000 - 2004
Smith, Lange & Phillips LLP 1997 - 2000
Heller & Company 1997 - 1997
MacSweeney & Co. 1990 - 1996
Skills
General Ledger, Sarbanes-Oxley Act, Budgets, Internal Controls, Corporate Tax, Insurance, Managerial Finance, Accounting, Auditing, Financial Analysis, Financial Reporting, Accounts Receivable, GAAP, Accounts Payable, Account Reconciliation, SEC filings, Finance, Strategic Financial..., Variance Analysis, Financial Audits, Internal Audit, Financial Planning, Financial Accounting, Tax, Financial Statements, Forecasting
Education
Cork Institute of Technology 1985 — 1990
CPA, Institute of Certified Public Accountants in Ireland
Colaiste Chriost Ri
Cork Institute of Technology
CPA, Accounting, Auditing, Taxation
None May 2009 - October 2010
TEAM International 2006 - 2008
affiliated Computer services February 2004 - April 2006
Lockheed Martin 1996 - 2004
Skills
Outsourcing, Team Building, Strategic Planning, Customer Relations, P&L, Process Development, MS Project, Problem Solving, Change Management, Program Management, Disaster Recovery
Education
University of Illinois at Chicago 1986 — 1998
none, Electrical Engineering
DePaul University
3/4 Complete as of 1/2012, International Business
Chatham County Schools November 2010 - Present
Affiliated Computer Services 2009 - 2010
Affiliated Computer Services 2009 - 2010
Durham Public Schools August 2008 - June 2009
Dekalb County Schools August 2005 - June 2008
Kannapolis City Schools January 2005 - June 2005
Skills
Training, Teaching, Curriculum Development, Curriculum Design, E-Learning, Instructional Technology, Microsoft Office, Instructional Design, Educational Leadership, Classroom, Tutoring, Educational Technology, Staff Development, Classroom Management, Research, Distance Learning, Teacher Training, Higher Education, Public Speaking
Education
University of North Carolina at Charlotte 2002 — 2004
Bachelor of Arts, Education
East Carolina University 1999 — 2002
Education
Fayetteville State University 1998 — 1999
Biology
First Stone Equity 2011 - 2012
Lineage Power May 2008 - November 2008
Justin Brands, Inc. October 2000 - April 2008
Affiliated Computer Services January 1997 - October 2000
Education
Dallas County Community College
Southwest Airlines April 2014 - Present
CompuCom January 2015 - Present
Best Buy December 2011 - April 2014
Latham & Watkins January 2009 - December 2011
Pepperweed Consulting January 2008 - January 2009
Affiliated Computer Services January 2003 - January 2008
Ernst & Young April 1994 - January 2003
US Army January 1983 - April 1994
Skills
Asset Management, Process Improvement, IT Strategy, Risk Assessment, Vendor Management, Strategic Planning, Quality Assurance, ITIL, IT Asset Management, Governance, Management Consulting, Change Management, Software Project..., Outsourcing, Management, Project Planning, Program Management, Project Management, Procurement, IT Service Management, Human Resources, Leadership, Enterprise Software, Business Process, Analysis, Training, Strategy, Data Center, Information Technology, Consulting, Business Process..., Forecasting, Budgets, Business Strategy, Team Building, Contract Management, Executive Management, IT Management, Finance, Cross-functional Team..., Business Analysis, Risk Management, Business Intelligence, Mergers & Acquisitions, Project Portfolio..., Negotiation, ERP, Team Leadership, PMO, CRM
Education
Eastern Michigan University
B.A.
Michael Robinson
Bachelor of Science (BS)
Global Commerce Solutions December 2008 - Present
Affiliated Computer Services October 2007 - December 2008
Education
Eastern Illinois University 2006 — 2007
Bachelor of Arts, Economics
Intel Corporation January 2014 - Present
Intel Corporation August 2011 - December 2013
Intel February 2007 - August 2011
ACS 2000 - 2007
Affiliated Computer Services 2000 - 2007
Skills
SAP Netweaver, SAP BW, IT Management, Data Center, SAP R/3, ECC, Cloud Computing, ERP, Integration, SAP Basis, ITIL, SAP
Education
DeVry University 2009 — 2014
Bachelor of Science (BS), Computer and Information Sciences and Support Services
University of Advancing Technology 1996 — 1997
Associate of Arts (A.A.), Multimedia
Dolbey and Company December 2009 - Present
Affiliated Computer Services December 2003 - December 2009
Cintech Solutions 1999 - 2003
MCI November 1991 - June 1999
Skills
C++, Visual C++, C#, VB.NET, Microsoft SQL Server, Windows, XML, Mac OS X, JavaScript, PHP, Integration, ASP.NET, C, Visual Studio
Education
Cumberland College 1978 — 1981
Engineering/Education
Pearl Interactive Network July 2013 - Present
Thyrion LLC May 2005 - December 2013
Convergys September 2011 - October 2012
Affiliated Computer Services November 2010 - September 2011
US Census Bureau May 2010 - August 2010
U.S. Census Bureau March 2010 - May 2010
Sykes April 2008 - 2009
Skills
Call Centers, Customer Satisfaction, Technical Support, Call Center, Troubleshooting, Leadership, Customer Service, Training, Call Center..., Team Building, Call center start-up, Team Management, Microsoft Excel, Program Launch, Job Coaching, Hiring, Quality Management, Remote Monitoring, Staff Retention, Virtual Teams, Job Fairs, Communication, Customer Service..., Process Improvement, Screening, Software Documentation, Microsoft Office, Outlook, Phone Etiquette, Data Entry, Medicare, Healthcare, Contact Center..., Contact Center..., Successful Business..., Web Chat, Sales, Performance Reporting, Call Monitoring, Management, Quality Assurance, Employee Training, Telecommunications
Education
Eastern Kentucky University 2011 — 2015
Bachelor's Degree, Education
Bluegrass Community & Technical College 2009 — 2011
Associate of Science (A.S.), Education
Xerox February 1998 - Present
Affiliated Computer Services 1998 - Present
Xerox 1998 - Present
Skills
Change Management, Business Process..., Business Process, Business Analysis, IT Management, IT Strategy, Integration, Oracle, PMP, Process Improvement, Program Management, Project Management, Requirements Analysis, SDLC, Software Project..., Vendor Management, Virtualization
Education
Eastern Kentucky University 1988 — 1991
BBA, Computer Information Systems
Public Consulting Group November 2009 - Present
Affiliated Computer Services 2003 - 2009
Accenture January 1998 - January 2003
The Money Store September 1995 - January 1998
James Martin & Co. October 1990 - September 1995
Education
Creighton University 1983 — 1985
MCSM, Computer Systems Management
Home TechnicianDatasideJuly 2007 - January 2008
Michaels Stores, Inc. July 2001 - September 2006
Healthaxis September 1999 - September 2000
Affiliated Computer Services October 1995 - December 1998
IBM/ISSC September 1991 - August 1995
ISSC 1991 - 1995
Zale Corp. 1988 - 1991
Skills
Data Center, Unix, Software Documentation, Project Management, Leadership, Management, Change Management, Recruiting, Outsourcing, Training, Hardware, SDLC, Budgets, Oracle Applications, Vendor Management, POS, Retail, Technical Support, Team Building, Troubleshooting, Networking, Disaster Recovery, Visio, Customer Service, Business Analysis, Integration, System Administration, Security, Access, IT Management, Process Improvement, Inventory Management
Education
Dallas County Community College
Programming
MBTI
Programming/Operations
Milwaukee Area Technical College
Management
Charles Reinhart Company June 2013 - Present
RealCount LLC January 2010 - Present
Three Oaks Group November 2006 - March 2013
Affiliated Computer Services February 2003 - November 2006
Affiliated Computer Services July 2002 - February 2003
Arthur Andersen August 2000 - June 2002
Trizec Properties November 1997 - August 2000
Trizec Properties December 1995 - October 1997
Skills
Microsoft Office, Yardi Property..., Horizon Property..., Hyperion Enterprise, Rent Manager, Licensed Real Estate..., Leases, Property Management, Accounting, Financial Reporting, Financial Analysis, Budgets, Accounts Payable, Commercial Real Estate, Lease Administration, Real Estate, Payroll, Outlook, Forecasting, Tenant
Education
Eastern Michigan University 1985 — 1990
BBA, Accounting
Body Remedy Massage Therapy August 2008 - Present
Wholistic Health Studio August 2009 - November 2012
Affiliated Computer Services July 2001 - June 2007
Skills
Trigger Point Therapy, Reflexology, Deep Tissue Massage, Swedish, Therapeutic Massage, Microsoft Office, Holistic Health, Research, Microsoft Excel, Medical Massage, Reiki, Corporations
Education
The Medical Arts School 2007 — 2008
Massage Therapy, Massage Therapy
Elon University 1994 — 1998
BSA, English, Music
Ellucian January 2013 - Present
SunGard Higher Education April 2006 - December 2012
Affiliated Computer Services 2001 - 2006
ACS 2001 - 2006
Mentor Systems August 1986 - 1992
Education
Converse College 1982 — 1986
Bachelor of Science, Mathematics and Computer Science
Xerox Services LLC February 2010 - Present
Off The Beaten Path 1986 - 2013
Affiliated Computer Services July 2005 - February 2010
The Walt Disney Company August 1995 - July 2005
ABC Inc October 1981 - August 1995
ABC Television Network October 1981 - August 1995
ABC Owned Television Stations Group October 1981 - August 1995
Disney ABC Television Group October 1981 - August 1995
Skills
Disaster Recovery, Servers, Active Directory, Enterprise Architecture, System Administration, Data Center, ITIL, IT Management, Security, Troubleshooting, SharePoint, IT Operations, Windows, Process Improvement, Windows Server, DNS, IT Service Management, Server Architecture, Architecture, Operating Systems, Unix, Architectures, Outlook
Education
County College of Morris 1974 — 1978
Computer Science
Trenton State College 1972 — 1974
Electronic Technology
Xerox February 2015 - Present
Xerox Services January 2012 - February 2015
Affiliated Computer Services September 2007 - December 2011
Skills
SDLC, Microsoft SQL Server, Requirements Analysis, SQL, Enterprise Architecture, Agile Methodologies, Solution Architecture, XML, C#, ASP.NET, SSRS, SSIS, TFS, ADO.NET, Visual Studio, Crystal Reports, Web Services, IIS, .NET, Test Driven Development, T-SQL, Web Applications, SOA, WCF, Software Development, Software Project...
Education
Eastern Kentucky University 2006 — 2007
Master of Science (MS), Computer Software Engineering
Affiliated Computer Services 2006 - 2009
Pfizer 1999 - 2006
National City Bank 1991 - 1999
First of America Bank 1982 - 1999
National City Bank 1984 - 1991
Skills
Business Process..., IT Management, Leadership, Management, Service Delivery, Strategic Planning, System Deployment, Technical Support, Vendor Management, Vendor Relationships, Requirements Gathering, Security
Education
Delta College 1969 — 1971
Coursework in Secondary Education and IT Management
Affiliated Computer Services March 2008 - Present
Affiliated Computer Services January 2006 - March 2008
Education
Dallas Baptist University 1990 — 1992
Business Administration
Department of Homeland Security August 2009 - Present
Creative Computing Solutions, inc (CCSi) January 2008 - July 2009
Unisys November 2006 - January 2008
Webster Data Communication January 2005 - December 2006
Lockheed Martin April 2004 - December 2004
Affiliated Computer Services November 2002 - April 2004
Skills
CISM, CISSP, CEH, PMP, MCSE 2003, Security Clearance, Security Management, Security Policy, FISMA, NIST, OMB, Project Management, IT Security Assessments, Information Assurance, Government Procurement, Critical Thinking, Cross-functional Team..., Enterprise Architecture, PKI, Computer Security, Vulnerability Management, Cloud Computing, System Administration, RSA Security, Siteminder, Web Application Security, HTML
Education
Duke University
Bachelor of Arts (BA), Public Policy Studies
St. Mark's, Southborough, MA
St. Mark's, Southborough, MA
Washington University in St. Louis - Olin Business School
Executive Education/Brookings Institute, Organizational Leadership
NEC November 2009 - Present
NEC Corporation of America 2009 - Present
Affiliated Computer Services October 2006 - November 2009
Affiliated Computer Systems November 1998 - December 2006
Skills
IT Outsourcing, Service Delivery, Data Center, Software Documentation, IT Operations, IT Service Management, ITIL, IT Management, Vendor Management, PMP, SDLC, IT Strategy, Outsourcing, Service Management, Change Management, CRM, Service Desk, Integration, PMO, Disaster Recovery, Professional Services, Solution Architecture, Requirements Analysis, Cloud Computing
Education
University of North Texas 1962 — 1965
Business Administration and Management, General
Dallas Christian College
Business Management and Ethics
Xerox January 2000 - Present
Kentucky Retirement Systems 2009 - 2010
Affiliated Computer Services January 2000 - July 2009
Skills
.NET, Business Analysis, C#
Education
Eastern Kentucky University 1997 — 2000
BA, Computer Information Systems
Gartner February 2015 - Present
Wipro June 2014 - February 2015
Comcast Spotlight January 2011 - May 2014
Comcast Spotlight June 2009 - January 2011
Comcast Spotlight August 2008 - June 2009
Affiliated Computer Services 2007 - 2007
Skills
Media Planning, Advertising, Digital Marketing, Sales, Digital Media, Integrated Marketing, Media Buying, Market Research, Advertising Sales, Online Advertising, Lead Generation, Mobile Marketing, Marketing Research, Strategic Planning, Project Management
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2012 — 2014
Master of Business Administration (MBA), Finance, Marketing Strategy & Planning
University of Illinois at Urbana-Champaign 2004 — 2008
B.A., Economics
Fidelity Investments March 2015 - Present
Fidelity Investments March 2014 - March 2015
USAA July 2010 - March 2014
Affiliated Computer Services November 2009 - June 2010
JPMorgan Chase November 2007 - January 2009
Merrill Lynch 2002 - 2004
Skills
Certified Financial..., Investments, Financial Advisory, Retirement Planning, Wealth Management, Retirement, Mutual Funds, Strategic Financial..., Fixed Annuities, Investment Advisory, Asset Allocation, Series 7, Series 63
Education
DeVry University Phoenix 1986 — 1989
Bachelor of Science (B.S.), Business Operations
WASSON HIGH SCHOOL
Zurich North America March 2006 - Present
Affiliated Computer Services 2004 - 2006
MCI 1999 - 2004
Worldcom, Inc. 1998 - 1999
Shaheen, Lundberg, Callahan and Orr 1995 - 1998
Premark International 1992 - 1993
Deloitte & Touche 1990 - 1992
Skills
Mergers, Corporate Governance, Insurance, Legal Compliance, Risk Management, Contract Management, Negotiation, Licensing, Corporate Law, Real Estate, Start-ups, Dispute Resolution, Arbitration, Due Diligence, Strategic Planning, Intellectual Property, Business Strategy, Litigation, Project Management, Mergers & Acquisitions, Property & Casualty..., Privacy Law, Product Liability, Insurance Law, Claim
Education
John Marshall Law School 1993 — 1996
J.D., Law
DePaul University - Charles H. Kellstadt Graduate School of Business 1988 — 1990
M.B.A., Accounting
Michigan State University 1983 — 1987
Bachelors, Microbioloby
Capgemini August 2013 - Present
Capgemini May 2006 - Present
Affiliated Computer Services August 2003 - March 2006
INFICON October 2000 - June 2003
Skills
ITIL v3 Foundations..., Sybase, MS SQL Server, Crystal Reports, ClearCase, ClearQuest, Citrix, Clarity, Service Now, SAP Security..., SAP R/3, Lotus Domino, Service Management, Remedy AR System, ColdFusion, Bourne Shell, C Shell, Korn Shell, Six Sigma, Servers, Business Services, Incident Management, Service Delivery, Microsoft SQL Server, IT Service Management, Business Analysis, Solution Architecture
Education
Syracuse University
Master's degree, Computer Engineering
Indian Institute of Technology, Delhi
Master's degree, Mathematics
Delhi University
Bachelor's degree, Physics
Concentra February 2014 - Present
CompuCom 2011 - 2013
Peyton Resource Group 2010 - 2012
Peyton Resource Group / Prodea 2009 - 2009
JTA / Baylor Hospital 2008 - 2009
Affiliated Computer Services 1988 - 2006
Skills
VPN/RSA, Active..., Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing, C++, C, Java
Education
Eastfield College 1988 — 1990
Skyline Center / High School 1984 — 1987
Graduate, General, Graduate
AT&T June 2013 - Present
AT&T December 2010 - June 2013
Affiliated Computer Services March 2005 - July 2008
Skills
Call Centers, Telecommunications, Vendor Management, Customer Experience, Training, Team Leadership, Process Improvement, Change Management, Training Delivery, Program Management, Performance Management, Customer Satisfaction, Customer Retention, Project Management, Management, Service Delivery, Unified Communications, Team Building, Software Documentation, Leadership
Education
Alleluia Community School 1980 — 1994
High School Diploma
DeVry University-Georgia
Delta / Dept of Community Health Medicaid December 2012 - October 2014
Blue Cross and Blue Shield of Minnesota July 2011 - May 2012
NASCO June 2004 - June 2010
Affiliated Computer Services January 2003 - February 2004
Skills
SDLC, Visio, Business Analysis, Requirements Analysis, Agile Methodologies, Requirements Gathering, Software Project..., Software Documentation, SharePoint, Business Intelligence, Systems Analysis, Data Analysis, Process Improvement, Testing, Program Management, Access, Project Management, User Acceptance Testing, Data Warehousing, DB2
Education
DeVry University-Georgia
Bachelor's degree, Technical Management
Affiliated Computer Services January 2006 - February 2009
Education
Eastern Kentucky University 2005 — 2011
BBA, Computer Information Systems
Flexjet Senior Financial AnalystFlexjet2007 - 2011
Affiliated Computer Services April 2006 - July 2007
Crescent Real Estate November 2004 - March 2006
Education
Dallas Baptist University 2001 — 2003
MBA, FINANCE
Texas Wesleyan University 1991 — 1993
BBA, ACCOUNTING
Affiliated Computer Services June 2011 - Present
General Motors December 2006 - May 2011
Dow Chemical May 2001 - November 2006
Skills
Contract Management, SLA, Microsoft Windows..., Microsoft Exchange..., Microsoft Server..., Active Directory
Education
Northwood University 2002 — 2004
Bachelor of Business Administration, Management Information Systems
Delta College 1998 — 2001
Associate of Business Studies, Computer Application Specialist
County Of Orange Social Services May 2012 - August 2012
Master Recording Supply, Inc. August 2005 - June 2009
Affiliated Computer Services July 1993 - April 2005
Skills
Administrative Support, Fax, Typing, Data Entry, Spreadsheets, Internet Research, Telephone Skills, Invoicing, Photocopier, Scheduling, Prioritization, Administration, Microsoft Excel, Administrative..., QuickBooks, PowerPoint, Microsoft Office, Microsoft Word, Organization &..., Process Scheduler, Administrative..., Outlook, Customer Service
Education
Cypress College 2010 — 2015
Certificate, Business Administration
Cypress College 2010 — 2014
Business Administration
El Paso Academy Charter High School 2013 - Present
Southwest Staffing July 2013 - August 2013
Affiliated Computer Services December 2012 - February 2013
American Directions Group October 2012 - December 2012
Westech International, Inc. March 2012 - May 2012
Research, Analysis and Maintenance September 2011 - November 2011
Frontier Foods January 2009 - August 2011
Los Molinos April 2001 - November 2008
Skills
Sales, Sales Management, Customer Service, Sales Operations, Account Management, New Business Development, Marketing Strategy, Marketing, Microsoft Office, Inventory Management, Food
Education
El Paso Community College 2009 — 2011
Associate in applied Science, Industrial Technology/Technician
Universidad Iberoamericana, Ciudad de México
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Affiliated Computer Services November 2005 - Present
Best Western Danville Inn September 2002 - January 2006
Kroger December 1998 - May 2002
Education
Eastern Kentucky University 2001 — 2003
B.S, Biolgy
General Dynamics Information Technology October 2013 - Present
Affiliated Computer Services February 2011 - October 2013
Xerox August 2012 - April 2013
Skills
Call Center, Process Improvement, Customer Satisfaction, Troubleshooting, Customer Service, Time Management, Customer Experience, Vendor Management, Microsoft Excel, Service Delivery, Telephone Skills, Call Centers, Team Leadership, Access, Training, Windows 7, Operations Management, Microsoft Word, Microsoft Office, Data Entry, Management, Leadership, Workforce Management
Education
Eastern Kentucky University
Bachelors, General Studies
Affiliated Computer Services June 2009 - Present
Wolfe County High school August 2002 - February 2009
EKU Center for the Performing Arts August 1998 - April 2002
Skills
Customer Service, Substitute Teacher, Public Relations, Mathematics Education, Computer Science, Tutoring, Organizing
Education
Eastern Kentucky University 1998 — 2002
Bachelor of Science (BS), Mathematics Teacher Education
Virgie High School 1985 — 1989
Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Smart Talent April 2011 - January 2012
Affiliated Computer Services November 2010 - March 2011
Ross Stores March 2009 - October 2010
Education
DeVry University 2006 — 2008
Business Administration
Lockheed Martin MS2 2004 - 2006
Affiliated Computer Services August 1987 - March 2002
Education
Drexel University 1982 — 1985
Master of Science (MS), Information Systems
Drexel University
Charles Schwab September 2014 - Present
Charles Schwab September 2014 - Present
United Blood Services August 2013 - March 2014
Alorica April 2009 - July 2009
Affiliated Computer Services February 2008 - November 2008
Beer Bellies Real Sports Bar and Grill December 2005 - September 2006
Skills
Workforce Management, Customer Service, Call Centers, Customer Experience, Customer Satisfaction, Team Leadership, Leadership, Training, Customer Retention, Management, Inbound Marketing, Technical Support, Team Building, Coaching, Account Management, Recruiting, Salesforce.com, CRM, Process Improvement, Operations Management, Troubleshooting, Social Networking, Teamwork, Sales, Networking
Education
The University of Texas at El Paso 2010 — 2012
Bachelor's degree, Communication and Media Studies
El Paso Community College 2006 — 2009
Mass Communications, Advertising and Public Relations
Monro Muffler Brake September 2012 - Present
Affiliated Computer Services February 2008 - August 2008
Kelly Services May 2007 - February 2008
Skills
Microsoft Excel, Word,...
Education
Eastern Kentucky University 2003 — 2007
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Roche Pharmaceuticals July 2006 - Present
Affiliated Computer Services March 2004 - July 2006
Skills
Deferred Compensation, HRIS, Talent Management, Performance Management, HR Policies, Human Resources, Employee Benefits, Onboarding, Employee Relations, PeopleSoft, Succession Planning, Benefits Administration, Pharmaceutical Industry, Employee Engagement, Talent Acquisition, Recruiting, Compensation & Benefit, SAP HR, HR Consulting, Workforce Planning
Education
Drexel University
Kentucky Employers' Mutual Insurance (KEMI) 2012 - 2013
Kentucky Utilities September 2011 - September 2012
Jessamine Christian Healthcare July 2007 - September 2010
Affiliated Computer Services May 2005 - July 2007
U.S. Air Force May 2000 - August 2004
Skills
Certified workers..., Trained in ICD-9/CPT-4..., Well versed in use of..., Able to accurately type..., Experienced with...
Education
Sullivan University 2005 — 2007
Associate of Science (AS), Medical Office Administration
Community College of the US Air Force 2001 — 2002
Certificate, Aerospace Maintenance