AAA Western and Central New York
Address: 7485 Henry Clay Blvd, Liverpool, NY 13088 Phone: (315) 451-1115: : Website: : Place name: : Category: : Hours: : Website: http://westerncentralny.aaa.com/ Category: Insurance agency Suggest an editUnable to add this file. Please check that it is a valid photo. Unable to add this file. Please check that it is a valid photo. · Own this business?Add missing informationAdd business hours Unable to add this file. Please check that it is a valid photo. Questions & answers Ask a question See all questions (3)
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AAA Western and Central New York Employees
Tyco Simplexgrinnell May 2014 - Present
Tyco/Simplexgrinnell May 2014 - Present
NEC North East Conference August 2011 - Present
ECFOA March 2013 - Present
UIFL October 2010 - Present
AAA Western and Central New York May 2011 - Present
AAAWCNY 2011 - 2013
AAAWCNY 2011 - 2013
Northtown Automotive January 1999 - May 2010
NORTHTOWN AUTOMOTIVE COMPANIES January 1991 - May 2010
Skills
Customer Service, Business Analysis, Logistics, Quality Control, Customer Satisfaction, Customer Service..., Sales Operations, Human Resources, Fundraising, Cold Calling, Accountability, Marketing Communications, Staff Development, Goal Oriented, Data Analysis, Cash Management, Transportation, Strategic Leadership, Leadership, Automotive Aftermarket, Business Development, Quality Assurance, Coaching, Staff Management, Photoshop, Employee Relations, Income Statement, Business Operations, People Skills, Performance Management, Maintenance & Repair, Organization, Networking, Sales Process, Management, Sales, Change Management, Process Improvement, Team Building, Budgets, Marketing, Employee Training, Profit, Vehicles, Automotive, Warranty, Customer Retention, Automobile, Operations Management, Advertising
Education
Automotive Advisory Board at ECC, MCC and Alfred State 1993 — 2014
Associate's degree, Business Administration and Management, General
Erie Community College 1973 — 1976
Associates Degree, Liberal Arts
Erie Community College 1973 — 1975
AS, Liberal Arts
Liberty Mutual Insurance May 2010 - Present
JPMorgan Chase September 2007 - May 2010
Disney's ESPN Wide World of Sports Guest Operations September 2006 - March 2007
AAA Western and Central New York August 2004 - June 2006
Skills
Underwriting, Boat, Motorcycle, Insurance, Fixed Annuities, Marketing, Customer Service, New Business Development, Sales, Property & Casualty..., Disability Insurance, Brokers
Education
Canisius College 2005 — 2007
MSc, Sports Management (MBA affiliated)
University at Buffalo
B.A., English
Camden Group Inc. July 2014 - Present
AAA Western and Central New York January 1992 - July 2014
AAA Western and Central New York January 2002 - April 2005
Skills
Customer Satisfaction, Operations Management, Coaching, Team Building, Sales, Management, Leadership, Change Management, Training, Budgets, Income Statement, Process Improvement, Inventory Management, Sales Management, Customer Experience, Customer Service, Cross-functional Team..., New Business Development, Negotiation, Logistics, Team Leadership, Account Management, Strategic Planning, Retail, Performance Management, Contract Negotiation, Leadership Development, Sales Operations, P&L
Education
Bryant and Stratton College 1990 — 1992
Business Management
eLoyalty, a TeleTech Company July 2013 - Present
AAA Western and Central New York March 2010 - May 2013
Freelance BI Developer 2009 - 2010
Capital Management Services L.P. 2007 - 2009
Miscellaneous Project Consulting 2002 - 2007
Skills
Business Intelligence, Data Warehousing, Microsoft SQL Server, Access, New Business Development, Database Marketing, Project Management, ITIL, SSRS, Databases, Visio, SQL, Process Improvement, Business Analysis, Strategic Planning, Business Process..., Data Analysis, Software Project..., Operations Management, Team Building, SSIS, Software Documentation, Customer Service, SDLC, Product Development, Microsoft Excel, SharePoint, Microsoft Office, Marketing Communications, ETL, Analytics, Crystal Reports, Data Modeling, Analysis Services
Education
Pikeville College 1999 — 2000
Sheldon Clark High School 1996 — 1999
Kentucky Commonwealth Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Liberty Mutual Insurance March 2012 - Present
Liberty Mutual Insurance September 2010 - March 2012
Krystal Klear Water December 2009 - May 2010
AAA Western and Central New York December 2006 - November 2009
Powers for Congress June 2007 - November 2008
Allstate Insurance April 1996 - December 2006
Skills
Sales Management, Management Consulting, Property & Casualty..., Insurance, New Business Development, Recruiting, Voluntary Employee..., Sales, Training, Customer Service
Education
St. John Fisher College 2000 — 2005
B.A., History and English
AAA Western & Central NY 1983 - Present
AAA Western and Central New York May 1983 - June 2005
Skills
Event Planning for AAA..., Time Management for AAA..., Graphic Design, Event Planning, Sales, Customer Satisfaction, Management, Microsoft Office, Customer Service, Event Management, Leadership, Training, Outlook, Microsoft Word
Education
Associates Degree 1981 — 1983
Associates Degree AAS, Executive Secretarial
Niagara County Community College 1981 — 1983
Associates Degree, Secretarial
North Tonawanda Senior High 1978 — 1981
Regents Honors, Business/Secretarial
AAA Western and Central New York March 2014 - Present
Lowside Customs April 2011 - Present
Pete Kitts Sales & Service June 2012 - March 2014
AutoZone 2010 - 2011
KZ Automotive June 1998 - September 2010
Abercrombie & Fitch 2007 - 2009
TJX 2005 - 2006
United States Air Force January 1998 - May 1998
Skills
Loss Prevention, Retail, Inventory Management, Inventory Control, Store Management, Asset Protection, Merchandising, Internal Investigations, Visual Merchandising, Customer Service, Microsoft Office, Profit, Customer Satisfaction, Training, Sales, Management, Customer Retention, Pricing, Automotive, Parts, Team Building, Automobile, Vehicles, Automotive Aftermarket, Sales Management, Operations Management, Purchasing, Team Leadership, Process Improvement, Coaching, P&L, Sales Operations, Employee Training, Sales Process, Negotiation, Account Management, New Business Development, Maintenance & Repair, Business Planning
Education
ITT Technical Institute-Liverpool 2000 — 2001
Network and System Administration/Administrator
Onondaga Community College
Criminal Justice/Police Science
M&T Bank July 2013 - Present
M&T Bank August 2009 - July 2013
M&T Bank July 2008 - August 2009
M&T Bank September 2006 - July 2008
AAA Western and Central New York April 2004 - June 2006
Skills
Healthcare, Commercial Lending, Leadership, Strategic Planning, Project Management, Marketing Strategy, Sales, Advertising, Marketing, Marketing Communications, Management, Marketing Management, Portfolio Management, Treasury Management, New Business Development
Education
Canisius College
Bachelor of Science, Marketing
Canisius College
Master of Business Administration
AAA Western and Central New York 2013 - Present
Genesee Community College 2007 - May 2015
Erie County District Attorney 2000 - 2013
Karin Del Valle, MS, LMHC 2008 - 2010
Skills
Disney Vacations, Event Planning, Special Education, Mental Health, Training, Teaching, Event Management, Program Development, Case Management, Leadership Development, Psychology
Education
Canisius College
Master of Science (M.S.), Mental Health Counseling/Counselor
State University of New York College at Brockport 1980 — 1984
Bachelor of Science (B.S.), Social Work
You and Who/26 Shirts December 2013 - February 2015
19 IDEAS December 2013 - June 2014
AAA Western and Central New York October 2013 - December 2013
You and Who February 2012 - December 2013
Eric Mower + Associates May 2012 - August 2012
M&T Bank September 2008 - March 2011
Pentagroup Financial, LLC June 2006 - August 2008
Guitar Center August 2005 - March 2006
Account Solutions Group August 2001 - June 2005
Skills
Public Speaking, Public Relations, Customer Service, Facebook, Marketing Communications, Social Media, Editing, PowerPoint, Microsoft Office, Microsoft Excel, Microsoft Word, Social Networking, Social Media Marketing, Marketing, Advertising, Outlook, Mac, Adobe Creative Suite, Drums, Video Editing, Community Outreach, Press Releases, Blogging, Media Relations, Journalism
Education
State University of New York College at Buffalo 2011 — 2012
Bachelor of Arts (B.A.), Public Communication, 3.875
Erie Community College 2002 — 2006
A.S, Liberal Arts
State University of New York College at Fredonia 2000 — 2001
Communication, General
West Seneca West Senior High School 1996 — 2000
Regents Diploma
AAA Western and Central New York November 2014 - Present
AAA Western and Central New York April 2014 - Present
AAA Western and Central New York January 2014 - April 2014
AAA Western and Central New York August 2011 - December 2013
AAA Western and Central New York October 2009 - August 2011
Motiva Enterprises LLC May 2006 - May 2009
City of Beaumont Fire/Rescue October 2000 - May 2006
Foster Enterprises March 2001 - June 2003
Skills
Fire Protection, Fire Suppression Systems, Fire Safety, Fire Management, Life Safety, Hazardous Materials, Rescue, Firefighting, Emergency Services, First Responder, Preparedness, NIMS, EMS, Hazmat Operations, EMT, Emergency Management, Emergency Medical, Hazard Recognition, HAZWOPER, Emergency, AED, Public Safety, Fire Alarm, Disaster Response, NFPA, Homeland Security, First Aid, Industrial Safety, Workplace Safety, Safety Management..., Confined Space Rescue, Incident Command
Education
Lamar Institute of Technology 1999 — 2000
Fire Certificate, Fire Science/Fire-fighting
AAA Western and Central New York May 2014 - Present
The Goodyear Tire & Rubber Company January 2007 - May 2014
New york state department of corrections July 2000 - January 2007
Skills
Customer Satisfaction, Inventory Management, Customer Service, Profit, Automotive, Sales Management, Sales, Team Building, Retail, Sales Operations, Negotiation, Inventory Control, Law Enforcement..., peace officer, Security Operations
Education
State University of New York College at Buffalo 2007 — 2012
Bachelor of Science (BS), Criminal Justice/Police Science
Erie Community College 1993 — 2006
Associate of Arts and Sciences (AAS), Criminal Justice/Police Science/ business administration
Cornell Cooperative Extension of Oneida County September 2013 - Present
AAA Western and Central New York July 2011 - September 2013
Centerplate July 2008 - July 2011
Macy's October 2009 - January 2011
Skills
Literature, Translation, Interpretation, Public Relations, Public Speaking, Market Research, Online Research, Telephone Skills, Phone Sales, Customer Relations, Customer Service, Problem Solving, Creative Problem Solving, Typing, Writing, Proposal Writing, PowerPoint, Keynote, Social Networking, Social Media, Analysis, Equestrian
Education
Le Moyne College 2009 — 2012
Bachelor of Arts (BA), Spanish Language and Literature, 3.3
Canisius College 2008 — 2009
Instituto Internacional (Madrid)
AAA Western and Central New York August 2015 - Present
AAA Western and Central New York May 2010 - Present
Coca Cola Bottling Company of Buffalo October 2006 - May 2010
Eastern States Event Marketing October 2001 - October 2006
Eastern States Event Marketing / Lancaster Raceway Park January 1990 - October 2006
Autoracing and Entertainment January 1990 - January 2001
Skills
Advertising, Promotions, New Business Development, Event Planning, Event Management, Sponsorship, Sales Management, Online Advertising, Digital Marketing, Business Development, B2B, Sales, Customer Satisfaction, Marketing, Marketing Management, Management, Time Management, Market Planning, Training, Copywriting, Program Management, Trade Shows, Hospitality, Recruiting, Project Planning, Retail, Tourism, Social Networking, Leadership, CRM, Brand Management, Lead Generation, Facebook, Coaching, Product Marketing, Market Research, Advertising Sales, Business Planning, E-commerce, Competitive Analysis, Contract Negotiation, Sales Operations, Strategy, Strategic Partnerships, Sales Presentations
Education
McMaster University 1984 — 1988
Honors Bachelor of Commerce, Marketing and Finance
Moreton Hall
Economics and English
Ridley College 1982 — 1983
Monroe Community College September 2014 - Present
Monroe Community College November 2012 - August 2014
Chatham Communications Corp. September 2010 - November 2012
Paychex January 2002 - September 2010
Paychex June 1998 - January 2002
AAA Western and Central New York 1988 - 1999
Empire State Weeklies - Webster Herald April 1982 - June 1998
Skills
Public Speaking, Strategic Planning, Team Leadership, Leadership Development, Coaching, Marketing Strategy, Marketing Communications, Project Management, Public Relations, Management, Organizational Learning, Recruiting, Training, Leadership, Employee Training, Strategic Partnerships, Cross-functional Team..., Advertising, Sales, Fundraising, Contract Negotiation, Business Strategy, Analysis, Team Building
Education
Saint Bonaventure University 1977 — 1980
BA, Mass Communication/Journalism
AAA Western & Central NY August 2009 - Present
AAA Western and Central New York March 1985 - August 2009
TNBPA 2007 - 2008
Skills
Travel Planning, Tourism, Event Planning, Hospitality, Data Entry, Training, Hotels, Leisure Travel, Cruises, Vacation, Travel Management, Call Center, Disney, Account Management, Sales, Accounting
Education
Niagara University 1982 — 1984
Undergrad Travel & Tourism, Minor in Psychology and English
Niagara Falls High School 1980 — 1981
AAA Western and Central New York September 2010 - Present
Around the World Explorer February 2013 - June 2013
Ingram Micro May 2010 - August 2010
Showcase Publishing July 2007 - February 2010
JetBlue Airways June 2006 - June 2007
WorldWebDex Publishing Family (Showcase Publishing) August 2005 - June 2006
Skills
Internal Communications, Project Management, Publications, Project Planning, Intranet, Writing, Copy Editing, Customer Satisfaction, Communication, Coordination, Travel, Travel Writing, Travel Photography, Scuba Diving, Editing, Newsletters, Budgets, Marketing Communications, Proofreading, Social Media, Event Planning, Press Releases, Copywriting, Blogging, Creative Writing, Leadership, Public Relations, Sales, Fundraising, Public Speaking, Customer Service, Media Relations, Management, Business Development
Education
Maryland University of Integrative Health 2013 — 2015
Master's Degree, Human Nutrition
Canisius College 2002 — 2006
Bachelor of Arts Degree, Communication Studies, cum laude
Canisius College 2005 — 2005
Bachelor of Arts, International Business Seminar
University of the Sunshine Coast 2004 — 2004
Tourism management, history and culture
California State University, East Bay August 2014 - Present
Buffalo Swimkins Synchronized Swimming September 2003 - May 2014
Aruba Barracudas Synchronized Swim Team February 2010 - July 2010
AAA Western and Central New York October 2008 - January 2010
Skills
Organizational Behavior, Human Resources, Leadership Development, Career Development, Teaching
Education
University at Buffalo 2010 — 2014
Doctor of Philosophy (PhD), Organizational Behavior
Boston University
BA, English Language and Literature, General
State University of New York at Buffalo
JD/MBA
Deli-Boy July 2014 - Present
Rock-Tenn Company July 1996 - May 2014
AAA Western and Central New York April 1989 - September 1994
Skills
light accounting, Travel, Data Entry, Receptionist Duties, Microsoft Excel, JDE One World, Accounting
Education
Bryant and Stratton College 1987 — 1988
Associate's degree, Tourism and Travel Services Management
AAA Western and Central New York 2012 - Present
Bryant & Stratton College January 2012 - August 2012
AAA Western and Central New York March 2012 - June 2012
Stephen Fishbein July 2009 - July 2010
Chefs Kitchen Of Kingman August 2006 - September 2008
Kingman Regional Medical Center June 2004 - December 2005
Kingman Regional Medical Center June 2004 - December 2005
Burritts Fresh Markets October 2002 - March 2004
Dillinger's Pub January 2001 - January 2004
U.S. Coast Guard January 1995 - January 2002
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Type 85 Wpm, Culinary, Firearms, Security
Education
Bryant & Stratton College 2011 — 2012
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management, 4.0
Bryant & Stratton College
Associate of Applied Sciences, Travel and Tourism
AAA Western and Central New York May 2014 - Present
Central Terminal Restoration Corporation November 2012 - June 2014
Supplemental Health Care April 2011 - May 2014
SafeWNY, Inc. June 2006 - April 2012
Staff Management/SeatonCorp April 2010 - January 2011
Staff Management/SeatonCorp August 2007 - April 2010
AAA Western and Central New York November 1997 - September 2006
Rural/Metro Corporation February 1994 - October 1997
Skills
New Business Development, Recruiting, Coaching, Performance Management, Management, Business Development, Leadership, Change Management, Cross-functional Team..., Team Building, Lean Manufacturing, Strategic Planning, Training, Leadership Development, Budgets, Organizational..., Strategy, Applicant Tracking..., Employee Relations, Customer Service, Employee Engagement, Onboarding
Education
Medaille College 2003 — 2007
National Grid May 2010 - Present
Starry Night Ranch January 2004 - Present
Valvoline Instant Oil Change July 2006 - September 2009
AAA Western and Central New York October 2001 - June 2006
Q's Towing and Recovery January 1999 - January 2001
Centrex Clinical Laboratories Inc May 1993 - November 1999
Mohawk Ambulance Service August 1991 - May 1993
Skills
MS Office Suite, Fire Safety, Emergency Medicine, Coaching, Retail, Automotive, Customer Service, Inventory Management, Compliance, Problem Solving, Customer Relations, Budgeting, Excel, Budgets, Team Building, Customer Satisfaction
Education
Hudson Valley Community College 1991 — 1993
Associates of Science, Emergency Medical Services
Henninger High School
AAA Western and Central New York November 2013 - Present
Skills
Nursing, Leisure Travel, Travel Planning, Vacation, Outstanding time..., Communication, Money Management, Event Planning, Goal Oriented, Time Management, Tourism, Cruises, Disney Vacations, Disney, Honeymoons, Business Travel, Children, Experience Working with..., Facebook, Travel Management
Education
Monroe Community College 2002 — 2004
Associate's degree, Registered Nursing/Registered Nurse
Cameleon April 2013 - Present
White House Black Market January 2012 - April 2013
What a Woman Wants September 2010 - December 2011
Brighton Collectibles January 2010 - September 2010
AAA Western and Central New York April 2007 - October 2009
SHOEBIZ. A UNIQUE BOUTIQUE July 2003 - February 2008
WILDFLOWER/LAVA LAVA July 2002 - July 2003
The Bon Ton Dept. Store January 1999 - July 2003
The Bon Ton January 1999 - January 2000
TALBOT'S KIDS January 1994 - January 1999
Skills
Store Operations, Account Management, Customer Experience, Event Planning, New Business Development, Income Statement, Budgets, Recruiting, Negotiation, Inventory Control, Strategic Planning, Process Scheduler, POS, Apparel, Leadership, Merchandising, Employee Training, Forecasting, Purchasing, Marketing Strategy, Brand Management, Training, Leadership Development, Operations Management, Sales Operations, Fashion, Management, Hiring, Human Resources, Performance Management, Pricing, Selling, Employee Relations, Customer Retention, Wholesale, P&L, Time Management, P&L Management, New Store Openings, Entrepreneurship, Payroll, Multi-unit, Customer Service, Retail, Team Building, Sales Management, Visual Merchandising, Profit, Sales
Education
Houghton College 2007 — 2008
Des Moines Area Community College 1988 — 1990
AS, Liberal Arts
AAA Western and Central New York December 2014 - Present
Sue's Travel Deals January 1992 - Present
Eastman Kodak 1996 - 2005
Education
Roberts Wesleyan College
Bachelor's Degree, Human Resources
Dawn M. Gibson Photography January 2010 - Present
AAA Western and Central New York September 2011 - May 2013
Quiller & Blake Advertising November 2010 - September 2011
Quiller & Blake Advertising July 2007 - November 2010
Lazer Incorporated July 2005 - April 2007
Fisher-Price June 2004 - August 2004
Skills
Graphic Design, Art, Advertising, Adobe Creative Suite, Web Design, Art Direction, Marketing Communications, Direct Marketing, Photoshop, Creative Direction, Direct Mail, Social Media, Packaging, Photography, Logo Design
Education
Daemen College 2005 — 2007
BFA, Graphic Design
Villa Maria College of Buffalo 2003 — 2005
AAS, Graphic Design
Boscov's Travel September 2006 - Present
Syracuse University September 2002 - August 2005
AAA Western and Central New York 2000 - 2005
Skills
Tourism, Leisure Travel, Business Travel, Incentive Travel, Business Development, Travel Management, Hospitality, Leisure, Hotels, Event Management, Event Planning, Customer Service, Travel Planning, Honeymoons
Education
Syracuse University 1989 — 1993
Bachelor's Degree, Biology, General
Rochester Institute of Technology 1985 — 1990
Bachelor's Degree, Biology, General
JVF Travel Service March 2014 - Present
AAA Western and Central New York December 2008 - February 2014
Liberty Travel October 1986 - December 2008
Skills
Leisure Travel, Cruises, Vacation, Travel Planning, Tourism, Customer Service, Sabre, Sales, Sales Management, Travel Insurance, Customer Satisfaction, Travel Management, Car Rental, Call Center, Tour Operators, Hotel Booking, Adventure Travel, Honeymoons, Retail, Outlook, Training, Ticketing, Microsoft Office, Microsoft Word, Management, Team Leadership, Apollo, Event Management
Education
South Eastern Academy 1984 — 1986
Vocational, Tourism and Travel Services Management
Cayuga County Community College 1981 — 1983
Computer Science
Waterleau June 2015 - Present
Ecolab March 2015 - June 2015
Ecolab May 2011 - March 2015
Ecolab February 2008 - May 2011
AAA Western and Central New York April 2004 - March 2008
Ecovation December 2005 - February 2008
Ecovation August 2004 - December 2005
AAA Western and Central New York September 1999 - August 2004
Skills
Process Improvement, Budgets, Financial Reporting, Finance, Microsoft Office, Customer Service, Management, Analysis, Internal Controls, Accounting, Leadership, Project Management
Education
Saint John Fisher College 2010 — 2013
CPA Certificate Program, Accounting
State University of New York College at Brockport 1997 — 1999
Bachelor of Science, History
AAA Western and Central New York April 2008 - Present
AAA Insurance 2003 - Present
AAA Western and Central New York 2008 - 2011
Automobile Club of Southern California July 2003 - April 2008
Macy's West 1999 - 2003
Culver Careers 1996 - 1999
Skills
Insurance
Education
El Camino College 1990 — 1995
Finance/Accounting
Berkley
Ra-Menes Home Inspection LLC June 2012 - Present
AAA Western and Central New York January 2012 - Present
Ra Menes Home Repair December 2009 - Present
Housing Visions Unlimited, Inc. June 2010 - October 2011
Skills
Change Orders, Budgets, Pre-construction, Framing, Blueprint Reading, RFI, Carpentry, Estimates, Subcontracting, Microsoft Office, Project Bidding, Refurbishing, Value Engineering, Drywall, Construction Management, Demolition, Construction, Renovation, Restoration, Flooring, Home Improvement, Contractors, Bathrooms, Tiles, Cabinetry, Doors, Home Inspections, Home Repairs
Education
Ashworth University 2008 — 2012
Construction Management
Corcoran High School
High School Diploma
Andolsek Office Solutions April 2014 - Present
Health Sciences Charter School March 2011 - July 2013
Andolsek Office Solutions March 1997 - December 2012
AAA Western and Central New York January 1993 - October 1996
Canisius College August 1987 - August 1990
Skills
Account Management, Leadership, Employee Relations, Team Building, Customer Service, Microsoft Office, Nonprofits, Adult Education, Sales Management, Program Management, Marketing Strategy, Project Management, Insurance, Strategic Planning, Event Planning, Leadership Development, Public Speaking, Small Business, Organizational..., Human Resources, SDLC, Office Management, Project Planning, Management, Payroll, Accounting, Administration, Benefits Administration, Accounts Receivable, Access, Recruiting, Sales, Microsoft Excel, Accounts Payable, Research, Outlook, Fundraising, Interviews, Operations Management, Employee Benefits
Education
Canisius College 1989 — 1991
BS, Business and Human Resources
Canisius College 1982 — 1984
Enrichment Journeys December 2012 - Present
AAA Western and Central New York February 2009 - December 2012
Vantage Deluxe World Travel May 2005 - October 2008
Cunard Line January 2001 - May 2005
Skills
Product Development, Business Development, Direct Marketing, Public Relations, Marketing Communications, Advertising, CRM, Cruises, Leisure Travel, Tourism, Vacation, Hospitality, Marketing, Strategic Planning, Competitive Analysis, Brand Development, Strategy, Sales Management, Start-ups, Event Management, Sales, Management, Leadership, Email Marketing, E-commerce, New Business Development, Social Media, Market Planning, Online Advertising, Marketing Strategy, Retail, Account Management, Program Management, Event Planning, P&L Management, Project Planning, Pricing, Direct Mail, Online Marketing, Lead Generation, Customer Service, Leisure, Marketing Management, Integrated Marketing, Creative Direction, Budgets, Digital Marketing, Travel Management, Team Building, Trade Shows
Education
Northwestern University - Kellogg School of Management
Cert.
San Francisco State University
JR Products April 2001 - April 2015
Wegmans Food Markets January 1998 - April 2001
Pow-R Mole 1995 - 1997
AAA Western and Central New York 1982 - 1986
Skills
Teamwork, Online Marketing, Microsoft Word, Marketing Research, Photoshop, Social Networking, Team-oriented, Payroll, Time Management, Facebook, Email Marketing, Database Admin, Marketing Communications, Direct Mail, Adobe Creative Suite, Highly motivated..., Proofreading, Mas 90, MacBook Pro, Advertising, Attention To Detail, Database Management, Excel, Troubleshooting, Word, Lean Management, Product Launch, ACT!, Adobe Professional, Launching Of New..., Sage ACT!, Teklynx LabelView, Customer Service, Marketing, New Business Development, Microsoft Excel, Sales Management, Team Building, Marketing Strategy, Strategic Planning
Education
Bryant & Stratton College
Executive Secretarial
Clarence Central High School
AAA Western and Central New York March 2014 - Present
Disney Store October 2012 - Present
Coral Productions Inc. January 2012 - February 2014
Marriott International June 2012 - July 2012
The Sherwood Inn May 2010 - October 2011
Walt Disney World Resort January 2011 - May 2011
Camp Y-Owasco June 2009 - August 2009
Skills
Sales, Microsoft Office, Convention Services, FOSSE
Education
Niagara University 2008 — 2011
Bachelor of Science, Tourism and Recreation Management (Concentration in Event and Meeting Management)
Weedsport Jr/Sr High School 2004 — 2008
Universidad de Alicante
Holland Stone June 2015 - Present
M&T bank September 2014 - April 2015
AAA Western and Central New York July 2004 - July 2014
Walmart July 1999 - September 2004
Sterling Renaissance Festival June 1992 - August 1998
Skills
Customer Satisfaction, Outlook, Sales, Training, Microsoft Excel, Microsoft Word, Customer Service, Inventory Management, Cashiering
Education
Bryant and Stratton College 2003 — 2004
BUSINESS & ACCOUNTING, BUSINESS & ACCOUNTING
AAA Western and Central New York December 2011 - Present
AAA Western & Central New York 2010 - December 2011
ISM January 2004 - April 2010
METAPOWER, LLC January 1999 - May 2004
PHILIP SERVICES CORP January 1997 - December 1998
DRE TECHNOLOGIES May 1995 - August 1996
IT Corporation July 1993 - May 1995
IT Corporation May 1990 - July 1993
Skills
Operations Management, Budgeting, Strategy Development, Requirements Analysis, Customer Relations, Business Analysis, Strategic Planning, ITIL, Software Project..., Customer Service, Problem Solving, Change Management, Business Process..., Program Management, Management Consulting, Coaching, New Business Development, Call Center, Business Management, IT Management, Business Process, Process Engineering, Process Improvement, Budgets, Management, SDLC, CRM, Strategy, Leadership, Project Management, Sales, Enterprise Software, Sales Operations, Team Building, Quality Assurance, Training, Contract Negotiation, Business Intelligence, Account Management, Vendor Management, Cross-functional Team..., Consulting, Telecommunications, Project Planning, E-commerce, Software Development, Team Leadership, Analysis, Outsourcing, Analytics
Education
Drexel University 1980 — 1982
Master of Science, Environmental Science
University of Delaware 1974 — 1979
Bachelor of Science, Entomology & Applied
Walt Disney World March 2015 - Present
Universal Orlando Resort January 2015 - March 2015
Walt Disney World June 2014 - January 2015
AAA Western and Central New York August 2013 - May 2014
Walt Disney World August 2012 - May 2014
Niagara University September 2010 - May 2014
AAA Western and Central New York October 2012 - August 2013
Claire's Accessories April 2013 - July 2013
Orchard Heights January 2013 - March 2013
Tully's Good Times May 2011 - August 2012
Skills
Customer Service, Hospitality, Leadership, Public Speaking, Analysis, Recreation Planning, Photography, Sales, Disney, Disney Vacations, Travel Management, Group Sales, Leisure Travel, Tour Operators, Time Management, Corporate Communications, Social Media, Facebook, Retail, Microsoft Office, HTML, Twitter, Social Media Marketing, Research, Sustainable Tourism, Cash Handling Experience, Cruises, Internet Marketing
Education
Niagara University 2010 — 2014
Bachelor's Degree, Tourism and Travel Services Management & Marketing
AAA Western and Central New York August 2015 - Present
AAA Western and Central New York August 2005 - August 2015
Education
Bryant & Stratton College 2014 — 2014
Professional Sales Skills Certificate
Bryant & Stratton College 2010 — 2010
(Pre-Certifiefied) Property and Casualty Insurance
Oral Roberts University 2003 — 2004
Business Administration and Management, General
Niagara County Community College 2001 — 2003
Business Administration and Management, General
AAA Western and Central New York November 2010 - Present
Skills
Coaching, Customer Service, Process Improvement, Customer Experience, Customer Satisfaction, Outlook, Training, Call Centers, CRM, Team Building, Team Leadership, Employee Training
Education
Niagara County Community College 1997 — 2000
Joe's Auto Service August 2015 - Present
Total Car Care April 2014 - August 2015
AAA Western and Central New York April 2014 - September 2014
Southern Truck & More June 2012 - April 2014
Mr. Tire April 2011 - April 2012
SC PERFORMANCE December 2005 - August 2011
LARRY SPACC PONTIAC GMC INC January 2000 - January 2004
Superior Auto Sales January 1997 - January 2000
JOE BASIL CHEVROLET January 1995 - January 1997
Leo Martin Ford Sales June 1989 - September 1995
Skills
Vehicles, Parts, Automotive, Dealers, Maintenance & Repair, Automotive Aftermarket, Automotive Repair, Automobile, Wiring, Electronics, Retail, CMAT, CMTT, ASE, Programming, Suspension, Metal Fabrication, Troubleshooting, Alldata, Quickbooks, ADP, Microsoft Office, Microsoft Excel, Customer Satisfaction, Customer Service, Team Building, Customer Retention, Inventory Management, Sales, Sales Process, Profit, Sales Management, Negotiation
Education
Alfred State College - SUNY College of Technology 1989 — 1990
AOS, Automotive Repair
W.D. Ormsby Center 1987 — 1989
Trade Electricity/Electronics, 2 Year Trade school degree (B.O.C.E.S)
East Aurora High School 1986 — 1989
High School Diploma, High School/Secondary Diplomas and Certificates
Mercyhurst Universoty May 2013 - Present
Mgr Constructors Inc May 2014 - August 2014
AAA Western and Central New York May 2011 - August 2012
Skills
Research, Microsoft Office, Public Speaking, PowerPoint, Microsoft Excel, Microsoft Word, Higher Education, Social Media, Programming, Web Design, Teaching
Education
Mercyhurst University 2013 — 2017
Computer Technology/Computer Systems Technology
Clarence Senior High School
Advanced Regents Diploma
Erie Community College
Mercyhurst University
Computer Systems
Eastern Orange ASC May 2007 - October 2011
St. Luke's Hospital June 2006 - September 2007
AAA Western and Central New York February 2004 - July 2007
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Microsoft Publisher, QuickBooks, Multi-line Phone, Time Management, Customer Service, Management, Microsoft Office, Coaching, Call Centers, Event Planning, Leadership, Training, Customer Satisfaction, Data Entry, Social Media, Healthcare, Administration, Sales, Inventory Management, Budgets, Invoicing, Operations Management, Marketing
Education
Ashford University 2014 — 2017
Bachelor of Arts (B.A.), Project Management, Organizational Management
SUNY Orange 2012 — 2014
Associate of Arts and Sciences (A.A.S.), Business, Management, Marketing, and Related Support Services
Certification Board for Sterile Processing 2008 — 2008
Certification, Surgical Processor
Orange-Ulster BOCES-School of Practical Nursing 2004 — 2005
Certification, Surgical Technology/Technologist
Carolyn's Creations April 2006 - Present
AAA Western and Central New York December 1988 - Present
Skills
Customer Service, Microsoft Office, Outlook, Call Center, Apparel, Alterations, Costumes, Dresses, Weddings, Data Entry, Customer Satisfaction, Telephone Skills, Microsoft Word, Microsoft Excel, PowerPoint, Process Scheduler
Education
Erie Community College 1981 — 1983
Associate's degree, Business Administration and Management, General
Buffalo's Academy of the Sacred Heart H.S. 1977 — 1981
AAA Western and Central New York December 2014 - Present
M&T Bank April 2014 - December 2014
LocalEdge March 2014 - April 2014
Computer Task Group October 2012 - February 2014
M2Xtreme July 2006 - December 2012
Paychex April 2010 - October 2012
ValueCentric April 2006 - April 2010
National Cinemedia January 2006 - May 2006
USA Triathlon April 2004 - October 2005
Phoenix CTI August 2002 - April 2005
Skills
ActionScript, MySQL, Flex, CSS, ColdFusion, Web Applications, Databases, Project Management, Web Services, User Experience, Web Development, Microsoft SQL Server, SDLC, Requirements Analysis, Testing, Oracle, Web Design, JavaScript, Business Analysis, Flash, HTML, Agile Methodologies
Education
Colorado Technical University 1998 — 2001
MIS, Computers
Pikes Peak Community College 1993 — 1996
CIS, System, Networking, and LAN/WAN Management/Manager
The World Bank May 2012 - Present
Greg Wlosinski Photography March 2008 - March 2014
Booz Allen Hamilton October 2011 - March 2012
AAA Western and Central New York April 2011 - September 2011
AAA Western and Central New York August 2007 - April 2011
AAA Western and Central New York May 2007 - August 2007
Skills
Graphic Design, Augmented Reality, Photography, Logo Design, Brand Development, Web Design, Marketing Communications, Advertising, Graphics, Posters, Social Media, Direct Mail, Email Marketing, InDesign, Magazines
Education
Medaille College 2003 — 2007
BA, Visual and Digital Arts
AmTrust Financial Services, Inc. (AFSI) March 2012 - Present
AAA Western and Central New York October 2010 - March 2012
HSBC May 2008 - October 2010
Skills
Business Analysis, Software Project..., Project Coordination, MS Project, Visio, Agile Project Management, Waterfall, Process Improvement, Requirements Analysis, Testing, Pivotal, Internal Communications, Data Analysis, Meeting Planning, SDLC, SQL, Change Management, Program Management, Microsoft SQL Server, Project Management, Access
Education
State University of New York at Buffalo - School of Management 2006 — 2010
B.S., Business Administration, International Business
Montefiore Health System June 2015 - Present
Cornell University August 2013 - May 2015
Atlantic ACO and Optimpus Helath Partners May 2014 - August 2014
Overlook Medical Center May 2014 - August 2014
Gannett Health Services, Cornell Univeristy August 2013 - December 2013
AAA Western and Central New York April 2012 - July 2013
Kantonsschule Solothurn August 2010 - August 2011
International Research Infrastructure on Social Inequalities in Health, McGill University May 2010 - August 2010
Skills
ACHE (Student Member), HIMSS (Student Member), HFMA (Student Member), Stata, Microsoft Excel, Pivotal, Mac OS, Windows, Healthcare, Microsoft Word
Education
Cornell University 2013 — 2015
Master of Health Administration (MHA)
McGill University 2007 — 2010
Bachelor of Arts (BA), Honours Concentration in Sociology
AAA Western and Central New York June 2013 - Present
New Buffalo Shirt Factory December 2012 - June 2013
New Buffalo Shirt Factory January 2012 - December 2012
Duck Duck Goose Childcare Center September 2007 - February 2012
Skills
Attention To Detail, Financial Reporting, Financial Analysis, Financial Planning, Microsoft Excel, Time Management, Accounting, Microsoft Office, Process Improvement
Education
State University of New York at Buffalo - School of Management 2009 — 2013
Business
AAA Western and Central New York May 2013 - Present
Rose Mattrey Photography & Design May 1999 - Present
Artvoice September 2003 - September 2010
Skills
Graphic Design, Illustration, Portraits, Brochures, Portrait Photography, Newsletters, Art Direction, Logo Design, Art, Graphics, Photography, Commercial Photography, Photos, Advertising, Catalogs, Social Media
Education
Rochester Institute of Technology 1986 — 1988
BFA, Photography
Villa Maria College 1982 — 1984
AS, Photography
Mt St Mary Academy 1978 — 1982
High School, Art & Photography
AAA Western and Central New York April 2013 - Present
Distinctive Occasions July 2011 - Present
Horizon Club Tours at AAA WCNY November 2012 - April 2013
Horizon Club Tours at AAA WNY December 2011 - November 2012
Queen City Bride May 2011 - May 2012
Becker Beauty June 2005 - December 2011
Confidential August 2010 - October 2011
Events of Excellence Management LLC March 2010 - October 2011
WEVA January 2003 - June 2008
Williamsville Central Schools August 2005 - November 2007
Skills
Event Planning, Event Management, Volunteer Management, Social Media, Research, Fundraising, Marketing, Customer Service, Teaching, Editing, Microsoft Office
Education
Skidmore College 2000 — 2004
BA, Psychology
City Honors School 1996 — 2000
AAA Western and Central New York September 2014 - Present
Shea's Performing Arts Center October 2013 - Present
SubZero All-Stars Cheerleading May 2008 - March 2013
Target July 2004 - October 2009
Erie County Department of Social Services May 2007 - November 2007
Skills
Leadership, Training, Crisis Intervention, Community Outreach
Education
Canisius College 2006 — 2011
Niagara University 2002 — 2006
Bachelors of Science in Social Work, Social Work
Kelton Enterprises, LLC July 2015 - Present
Beachbody July 2014 - Present
Shopping KAB March 2014 - Present
Starline USA, Inc. August 2006 - May 2015
Taiyo Birdair Corporation February 2005 - August 2006
AAA Western and Central New York 2000 - 2005
Visteon Climate Control Systems, LTD. 1998 - 1999
Skills
Employee Benefits, Benefits Administration, Human Resources, Leadership, Employee Relations, Recruiting, Deferred Compensation, HRIS, FMLA, Performance Management, New Hire Orientations, Team Building, Management, Personnel Management, Process Improvement, Training, Applicant Tracking..., Employee Training, Strategic Planning, Employee Engagement, College Recruiting, Talent Management, ADP Payroll, Workforce Planning, Employee Handbooks, Labor Relations, Organizational..., Interviews, HR Policies, Temporary Placement, Hiring, SPHR, Compensation & Benefit, Career Development, Internet Recruiting, Job Fairs, COBRA, Resume Writing, Job Descriptions, Payroll, Organizational..., Employer Branding, Job Analysis, Employment Law, Taleo, Performance Appraisal, Employee Recognition, Union Avoidance
Education
Medaille College 2005 — 2007
MBA, Business
State University of New York College at Buffalo 1994 — 1998
Bachelor of Science, Business Studies
West Seneca East Senior High 1990 — 1994
High School Diploma, Regents
AAA Western and Central New York October 2009 - Present
AAA Western and Central New York September 2006 - October 2009
Brock University Department of Marketing, International Business, and Strategy September 2005 - December 2005
Selection Fragrances September 2002 - September 2005
Becker Beauty Supply May 2005 - August 2005
Skills
Strategic Planning, Direct Marketing, Database Marketing, New Business Development, Budgets, Advertising, T-SQL, Email Marketing, MS Integration Services, Data Analysis, Microsoft SQL Server, Dreamweaver, Google Analytics, CRM, Strategy, Marketing, Analytics, Digital Marketing, Leadership, Customer Satisfaction, E-commerce, Management, Marketing Research, Sales
Education
Brock University 2005 — 2006
Master of Business Administration (MBA)
Brock University 2001 — 2005
Bachelor of Business Administration (BBA), Marketing
Buffalo Sabres February 2009 - September 2013
The Fox Valley Club May 2013 - July 2013
AAA Western and Central New York March 2008 - September 2008
Miss Laurie's Home Daycare November 2007 - March 2008
Skills
Photoshop, CAD, PowerPoint, Microsoft Word, Microsoft Excel, Illustrator, Time Management, Drawing, Sketching, Modeling, Revit, 3D Modeling, AutoCAD, Rendering
Education
ITT Technical Institute-Getzville 2011 — 2013
Associate's degree, Computer Drafting and Design
AAA Western and Central New York 2008 - Present
State Farm Agent September 2005 - May 2007
Key Bank January 1992 - April 2000
Education
Medaille College
BS, Business Resource Development
AAA Western and Central New York June 2011 - Present
Bionic Ear Association 2007 - Present
Roswell Park Cancer Institute April 2011 - June 2011
M&T Bank January 2010 - June 2011
Independent Contractor August 2007 - June 2011
WILLCARE November 2007 - June 2009
Adeptiv Solutions April 2004 - August 2007
HR21/JGI 2005 - 2005
Olsonite Corp. September 2002 - April 2004
CTG 1997 - 2002
Skills
Crystal Reports, SQL Server, Data Mining, Data Analysis, Visual Studio, C#, ASP.NET, SSRS, Data Warehousing, MS Project Server, Access, Prophix, SSIS, Microsoft SQL Server, Cochlear Implants, Running, Triathlon, Pivotal, Visio, Database Design, Visual Basic, SQL, Software Development, Business Intelligence, Databases, .NET, Business Process, Analysis, ERP, Business Analysis, Testing, MySQL, HTML, IIS
Education
Pace University 1972 — 1976
BBA
Guilderland Central HS 1968 — 1972
Bachelor of Business Administration (BBA)
AAA Western and Central New York 2013 - 2013
PAETEC Communications September 2008 - December 2008
Xerox May 2008 - August 2008
Rochester High Falls International Film Festival February 2008 - May 2008
Auragen Communications, Inc August 2006 - November 2007
Rochester Gas and Electric 2003 - 2006
Rochester Gas & Electric (Energy East) November 2003 - November 2005
Moore Corporate Real Estate, Inc January 2003 - October 2003
Rochester Gas & Electric (Energy January 2000 - January 2003
Bobby Jones January 1999 - January 2000
Skills
Team Building, New Business Development, Marketing Communications, Marketing, Email Marketing
Education
Monroe Community College
A.A.S. Degree, Business Administration; Business Management
Nazareth Academy 1961 — 1965
Holy Redeemer 1952 — 1961
AAA Western and Central New York January 2015 - Present
Niagara University January 2006 - Present
AAA Western and Central New York 2008 - December 2014
AAA Western and Central NY July 1999 - February 2008
Hard Rock Cafe May 1995 - June 1999
Skills
Event Planning, Team Building, Training, Leadership, Strategic Planning, Public Speaking, Coaching, Customer Service, Staff Development, Marketing, Hospitality, Microsoft Office, Employee Training, Budgets, Business Development, Employee Relations, Event Management, Leadership Development, PowerPoint, Sales, Recruiting, Process Improvement, Social Media, Fundraising, Teaching, Management, Organizational..., Public Relations, Human Resources, Account Management, Social Networking, Customer Satisfaction, Program Management, Time Management, Team Leadership
Education
State University of New York College at Buffalo 2002 — 2004
Masters, Adult Education
Niagara University 2001 — 2004
Masters, Counseling
Niagara University 1992 — 1995
B.S., Tourism Marketing
AAA Western and Central New York November 2006 - Present
Genesee Community College September 2009 - Present
AAA Western and Central New York March 2003 - October 2006
AAA Western and Central New York October 2001 - March 2003
The Travel Team, Inc. June 1995 - September 2001
Skills
Customer Service, Tourism, Customer Satisfaction, Negotiation, Account Management, Training, Event Management, Outlook, Sales Management, Microsoft Office, Hospitality, Microsoft Word, Sales, Public Speaking, Data Analysis, Leadership, Leadership Development, Coaching, Performance Management, Employee Training, Call Centers, Employee Relations
Education
Bryant & Stratton College 1993 — 1995
Associates, Travel and Tourism
AAA October 2000 - Present
AAA Western and Central New York 2000 - Present
Santo Tours September 1983 - September 2000
Skills
Customer Service, Tourism, Sales, Hospitality, Leisure Travel
Education
Bryant & Stratton 1982 — 1984
Travel & Tourism
AAA Western and Central New York June 2013 - Present
AAA Western and Central New York February 2006 - June 2013
Business First of Buffalo June 2003 - November 2005
UPS 1998 - 2003
Skills
Online Advertising, Direct Marketing, Media Relations, Marketing Communications, Event Planning, Public Relations, Marketing, Account Management
Education
Canisius College 1995 — 2002
MS, Organizational Communication and Development
AAA Western and Central New York February 2012 - Present
AAA Western and Central New York January 1997 - February 2012
Skills
Customer Relations, Customer Service, Microsoft Office, Word, PowerPoint, Outlook, Excel, Supervisory Skills, Microsoft Word, Call Centers, Coaching, Leadership, Team Building, Customer Satisfaction, Microsoft Excel, Training, Process Improvement, Sales, Management
Education
University of Phoenix 2015 — 2017
Master of Business Administration (M.B.A.), Business Administration and Management, General
Bryant & Stratton College 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Bryant and Stratton College 2011 — 2013
Degree, Business Management, Magna Cum Laude
AAA Western and Central New York May 2014 - Present
Manlius Pebble Hill School August 2014 - June 2015
Time Warner Cable March 2010 - July 2013
Time Warner Cable March 2006 - March 2010
Time Warner Cable January 2000 - March 2006
NEC BCS December 1989 - December 1999
Dialcom September 1987 - November 1989
Skills
Financial Analysis, Cross-functional Team..., Variance Analysis, Financial Reporting, Forecasting, Managerial Finance, PeopleSoft, General Ledger, Call Centers, Accounting, Sarbanes-Oxley Act, Process Improvement, Account Reconciliation, Leadership, Mergers & Acquisitions, Budgets, Internal Controls, Telecommunications, Payroll, Strategic Planning, Executive Management, Management
Education
Daemen College
BS-Accounting
CFE (Certified Fraud Examiner)
CMA (Certified Management Accountant)
CPP (Certified Payroll Professional)
Leadership Greater Syracuse (LGS)
Genesee Council on Alcoholism and Substance Abuse January 2011 - Present
AAA Western and Central New York August 2000 - March 2009
Education
Genesee Community College
AAA Western and Central New York January 1983 - August 2013
AAA Western and Central New York January 1983 - August 2013
US MIlitary 1971 - 1998
Skills
Team Building, Customer Satisfaction, Sales Management, Human Resources, Public Affairs, Strategic Planning, Government Relations, Training
Education
Bloomsburg University of Pennsylvania 1966 — 1970
BS, Education
State University of New York College at Cortland
MS, Education
RF Leach, LLC January 2012 - Present
Southwestern Assemblies of God University August 2012 - May 2015
AAA Western and Central New York June 2008 - December 2012
City of Buffalo March 2007 - March 2008
U.S. Department of Education December 2003 - March 2007
Stora Enso January 1999 - October 2002
Pella Corporation August 1992 - December 1999
GE Energy May 1977 - August 1992
Skills
CRM, Cross-functional Team..., Customer Service, Leadership, Mergers, Budgets, Project Management, Management, Strategic Planning, Strategy, Project Planning, Mergers & Acquisitions, Program Management, ERP, Integration, Cloud Computing, Executive Management, Information Technology, Team Building, Process Improvement, Team Leadership, IT Strategy, Business Intelligence
Education
Argosy University 2013 — 2016
Doctorate in Business Adminstration, International Marketing, 4.0\4.0
University at Albany, SUNY 1975 — 1977
MBA, MIS & Marketing Research
University at Albany, SUNY 1972 — 1975
BA Cum Laude, Public Administration
Vandercar Holdings September 2007 - Present
AAA Miami Valley September 1993 - March 1995
AAA Western and Central New York April 1991 - August 1993
AAA Western and Central New York February 1989 - April 1991
Continental Airlines October 1986 - May 1988
Skills
Organization, Travel Planning, Travel Management, Business Travel, Takes Direction Well, Operations Management, Contract Negotiation, Customer Service, Management, Sales Management, Team Building, Budgets, Strategic Planning, Sales, New Business Development, Account Management, Leadership, Training, Process Improvement, Human Resources, Office Organizing, Event Planning, Public Speaking
Education
Niagara University 1986 — 1988
BS, Tourism and Travel Services Management
Alfred State College - SUNY College of Technology 1984 — 1986
Associate, Marketing
AAA Western and Central New York December 2001 - Present
Skills
Account Management, Networking, Leadership, Management, CRM, Customer Satisfaction, Data Analysis, Customer Service, ITIL, Sales, Visio, Call Centers, Coaching, Business Analysis, Training, Call Center, Strategic Planning, Project Management, Change Management, Process Improvement, Microsoft Office
Education
Clarkson University 1989 — 1994
AAA Western & Central New York January 2013 - Present
AAA Western and Central New York May 2007 - December 2012
AAA Western and Central New York April 2003 - May 2007
AAA Western and Central New York July 2001 - April 2003
Skills
UniVerse Database..., HP-UX, HP Data Protector, Problem Management, IT Project..., Report Writing, Data Analysis, Software Configuration..., Release Management, Technology Integration, Data Management, Pivotal CRM, Problem Analysis, Operational Improvement, Systems Analysis, IT Management, Project Management, SDLC, Software Documentation, Customer Satisfaction
Education
Rochester Institute of Technology 1998 — 1999
Information Technology
Erie Community College
2009, Computer Information Systems
Monroe Community College
Computer Information Systems
AAA Western and Central New York September 2013 - Present
People Inc. July 2010 - September 2013
Skills
Accounts Payable
Education
Canisius College 1998 — 2002
BS, Accounting
AAA Western and Central New York October 2006 - Present
Education
Ithaca College
Bachelor of Arts, Psychology
AAA Western and Central New York Analyst, Member RelationsAAA Western & Central NY2005 - Present
Education
Canisius College 1996 — 2000
Psychology
AAA Western and Central New York July 2015 - Present
M&T Bank November 2014 - June 2015
M&T Bank September 2012 - October 2014
AAA Western and Central New York January 2000 - August 2012
AAA Western and Central New York January 2007 - November 2008
Skills
Customer Satisfaction, Leadership, Process Improvement, Networking, Software Documentation, Management, Call Centers, Project Management, Operating Budgets, Microsoft Office, Marketing, Training, Testing, Team Leadership, Strategic Leadership, System Testing, System Design, Budget Monitoring, Coaching, Customer Insight, Problem Analysis, Collaborative Problem..., SharePoint, Lean Operations, Volunteering, Operations Management, Document Management, Business Planning, Auditing, Compliance Management, Regulatory Requirements
Education
Canisius College 1996 — 1998
Kaleida Health May 2015 - Present
AAA Western and Central New York October 2011 - May 2015
Oracle Charter School February 2007 - October 2011
Skills
Coaching, Human Resources, Leadership Development, Performance Management, Public Speaking, Recruiting
Education
Buffalo State College 2009 — 2011
Master of Science (MS), Adult Education
Daemen College 1997 — 2002
BS, Business Administration
AAA Western and Central New York September 1996 - Present
Skills
Customer Satisfaction, Customer Service, Outlook, Training, Microsoft Office, Microsoft Word, Call Center, Sales, Data Entry, Team Building, Leadership, Call Centers, Public Relations
Education
Canisius College 1993 — 1996
BA, Communication Studies, Public Relations
AAA Western and Central New York December 2014 - Present
XCNY Properties April 2008 - Present
The Disney Store October 1997 - July 2009
Skills
Retail, Inventory Management, Merchandising, Visual Merchandising, Customer Service, Telephone Skills, Data Entry, Team Building, Budgets, Time Management, Invoicing, Cashiering, Hospitality, Strategic Planning, Microsoft Excel, Sales, Public Speaking, Human Resources, Facebook, Outlook, PowerPoint, Marketing Communications, Microsoft Office, Account Management, Advertising, Event Planning, Social Media, Sales Management, Hiring, Process Scheduler, Employee Training, Negotiation, Public Relations, Event Management, Recruiting, Operations Management, Team Management, Marketing, Microsoft Word, Cash Register
Education
Central City Business Institute, Syracuse, NY 1977 — 1978
Standard Secretarial
CW Baker High 1974 — 1977
High School Diploma
Onondaga Community College
Professional Communication, Humanities, 3.8
Vitesse Worldwide October 2015 - Present
Vitesse Worldwide May 2012 - October 2015
Starbucks July 2013 - October 2013
Human Lanterns July 2011 - April 2012
AAA Western and Central New York November 2010 - April 2012
Teaching Robots Fear January 2010 - April 2012
Stay Six September 2010 - February 2011
Roadrunner Records May 2009 - January 2011
Township Rebellion February 2010 - November 2010
Just Joe (Altier) September 2009 - September 2010
Skills
Multitasking Skills, Talent Booking, Tour Management, Keynote, Stage Management, Event Planning, Event Management, PowerPoint, Microsoft Office, Customer Service, Social Media, Artist Management, Booking Shows, Promotions Assistant, Merchandise Rep, Personal Assistant, Administrative Assistant, Microsoft Word, Microsoft Excel, Outlook, Research, Advertising, Marketing, Live Events, Sound, A&R, Publicity, Music Industry, Entertainment
Education
Full Sail University 2008 — 2009
MS
Full Sail University 2007 — 2008
BS
Full Sail University 2006 — 2007
AS
Cayuga Community College 1999 — 2001
Associate's Degree
G. Ray Bodley 1994 — 1998
AAA Western and Central New York September 2008 - Present
Houghton College 2007 - 2009
AAA Western and Central New York September 2001 - September 2008
Skills
Lean Manufacturing, Six Sigma, Leadership, Process Improvement, Team Building, Performance Management, Data Analysis, Management, Strategic Planning, Quality Assurance, Budgets, Training, Operations Management, Business Development, Coaching, Logistics, Customer Service, Change Management, Sales, Customer Satisfaction, Team Leadership, Cross-functional Team..., Call Centers, CRM
Education
State University of New York College at Buffalo 2009 — 2010
Six Sigma Green Belt
Houghton College 2006 — 2009
BS, Management
Genesee Community College 1990 — 1992
AAS, Travel and Tourism
Chase June 2009 - Present
AAA Western and Central New York February 1986 - March 2009
Skills
Management, Sales, Marketing, Customer Service, Retail, Leadership, Team Building, Training, Coaching, Process Improvement
Education
Monroe Community College 1978 — 1981
Associate's degree, Liberal Arts, Human Services, Early Child Care, 3.0
Monroe Community College 1978 — 1981
Associate's degree, Human Services/Early Child Care
AAA Western and Central New York October 2012 - Present
Skills
Customer Satisfaction, Call Centers
Education
Le Moyne College 1998 — 2002
Bachelor's degree, English Language and Literature, General and Theatre Studies, 3.7
LeChase Construction Services, LLC 2011 - Present
Rochester Museum & Science Center 2004 - 2011
AAA Western and Central New York 1989 - 2004
Skills
Accounting, Accounts Receivable, Financial Reporting, Cost Accounting, Budgets, Strategic Planning, Payroll, Auditing, Internal Controls, Financial Analysis
Education
Rochester Institute of Technology 1998 — 2000
MBA, Business
St. John Fisher College 1981 — 1985
BS, Accounting
AAA Western and Central New York July 2012 - January 2013
AAA Western and Central New York January 1995 - June 2012
AAA Western New York January 1987 - January 1995
AAA WCNY January 1981 - January 1987
Skills
Risk Management, Portfolio Management, Insurance, Financial Reporting, Strategic Planning, Accounting, Mergers, Management, Mergers & Acquisitions, Budgets, Customer Satisfaction, Strategy
Education
Canisius College
Master of Business Administration and Bachelor of Science, Accounting and Finance
Erie Community College
Associates Degree, Business Administration
University of Pennsylvania - Wharton School
Strategic Partnerships
AAA Western and Central New York August 2013 - Present
AAA Western and Central New York January 2012 - August 2013
AAA December 2007 - December 2011
Skills
Customer Service, Customer Satisfaction, Outlook, Microsoft Excel, Microsoft Office, Microsoft Word, Publisher 2007, Telephone Skills, Data Entry
Education
Corning Community College 2001 — 2004
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Currently Unemployed January 2013 - Present
Carlson Wagonlit Travel May 2006 - January 2013
Navigant Travel December 2005 - May 2006
American Express Business Travel November 1999 - November 2005
AAA Western and Central New York March 1995 - November 1999
Skills
Customer Relations, Customer Service, Budgeting, Travel Management, Business Travel, Leisure Travel, Travel Arrangements, Team Leadership, Phone Etiquette, Multi-line Phone, Handle Multiple Projects, Apollo GDS, GDS systems, Saber, Microsoft Office, Microsoft Excel, Hotel Booking, Car Rental, Airline Reservations, Airline Ticketing, Change Orders, Quality Management, Quality Control, Queue Management, Queues, Organizational..., Customer Oriented, Business Meetings, Organizing Meetings, Annual Meetings, Multi Tasking, VIP Services, Employee Training, Online Travel, Booking Systems
Education
Monroe Community College 1991 — 1995
associates, Travel and Tourism Hotel Management
SMP July 2013 - Present
Carpe Diem Rochester November 2012 - July 2013
EMA Design Automation August 2005 - November 2012
AAA Western and Central New York November 2004 - August 2005
Skills
Outlook, Microsoft Office, New Business Development, PowerPoint, Process Improvement, Microsoft Excel, Customer Service, Access, Microsoft Word, Strategic Planning, Salesforce.com, Direct Sales, CRM, Management, Social Networking, Sales, Marketing, Cloud Computing
Education
Monroe Community College
Webster High School
AAA Western and Central New York March 2015 - Present
AAA Western and Central New York January 2014 - March 2015
Darien Lake Resort April 2013 - September 2013
ATTO Technology July 2012 - March 2013
ATTO Technology February 2011 - July 2012
LocalEdge June 2010 - January 2011
The Walt Disney Company May 2009 - August 2010
The Walt Disney Company January 2009 - May 2009
Skills
InDesign, PowerPoint, Promotions, Advertising, Microsoft Office, Online Marketing, Customer Relations, Social Media Marketing, Customer Service, Event Management, Marketing Communications, Online Advertising, Marketing, Social Media, Event Planning, Facebook, Social Networking, Public Relations, B2B, Lead Generation, Sales, Direct Marketing, B2B Marketing, Marketing Strategy, Salesforce.com, Market Research, Product Marketing, SEO, Trade Shows
Education
Niagara University 2006 — 2010
Bachelor of Science, Marketing, Minor in Leadership
West Seneca East 2002 — 2006
Regents Diploma with Advanced Designation, National Academy of Finance
AAA Western and Central New York November 2010 - Present
Dupli Envelope and Graphics November 2006 - August 2011
FedEx Office October 2004 - July 2006
Skills
Microsoft Office, Windows, Website Development, Adobe Acrobat, Offset Printing, Digital Printing, Account Management, Pre-press, Direct Mail, Mac, Print Management, Variable Data Printing, Advertising, Adobe Creative Suite, Packaging, Team Building, Wide Format Printing, Sales, Photoshop, Customer Service
Education
Onondaga Community College 2002 — 2003
none, BA in Computer Science
Penn State University 2001 — 2002
none, Computer Science
AAA Western and Central New York March 2003 - Present
Skills
Tourism, Customer Satisfaction, Customer Service, Customer Relations, Call Center, Special Events, Disney Vacations, Escorted Tours, River Cruises, Cruises, Tour Planning, Luxury Cruise
Education
The Travel Institute 2014 — 2014
Certified Travel Associate, Destination Weddings & Honeymoons, All-Inclusive Travel, Escorted Vacations &Lifestyle Travel
Genesee Community College 2000 — 2003
Associate's degree, Tourism and Travel Services Management
river valley holdings June 2010 - Present
cavallaro foods June 2010 - Present
Kay Jewelers September 1996 - May 2010
AAA Western and Central New York October 1997 - October 2009
Skills
New Business Development, Sales, Sales Management, Merchandising, Pricing, Sales Presentations, Sales Operations, Training, Account Management, Management, Key Account Development, Customer Satisfaction, Retail
Education
Bryant and Stratton College 1998 — 2000
Associates, Travel & Tourism / Hotel Managemet
Onondaga 1996 — 1998
associates, business
cicero north syracuse 1994 — 1996
Campbell Pottery Store customer serviceBreakaway LoyaltyNovember 2009 - August 2012
AAA Western and Central New York October 1993 - October 2007
Skills
Customer Service, English, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Budgets, Research, Windows, Photoshop, Public Speaking
Education
Colorado School of Mines
Loretto Heights University
American Dairy Association and Dairy Council, Inc. August 2015 - Present
AAA Western and Central New York April 1987 - August 2015
Skills
Public Relations, Media Relations, Social Media, Advertising, Internal Communications, Corporate Communications, Public Speaking, Spokesperson, Public Affairs, Marketing Communications, Event Management, Crisis Communications, Social Media Marketing, Marketing, Press Releases, Strategic Communications, Newsletters, Journalism, Speech Writing, Publications, Fundraising, Social Networking, Event Planning, Editing
Education
Columbia College (NY)
State University of New York at Oswego
AAA Western and Central New York July 2014 - Present
World Wide Clinical Trials November 2012 - April 2014
Red River Family Practice January 2009 - November 2011
Skills
Research, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Customer Service, Project Management, Negotiation, IRB, Inform, ICH-GCP, CTMS, EDC, Oracle Clinical, Outlook, Data Entry, Administrative..., Healthcare, Public Speaking, Strategic Planning, Team Building, Training, Administrative...
Education
Long Beach City College
English Language and Literature/Letters
AAA Western and Central New York March 2014 - Present
AAA Western and Central New York January 2010 - Present
AAA Western and Central New York March 2008 - January 2010
AAA Western and Central New York 2007 - 2008
AAA Western and Central New York 2005 - 2007
AAA Western and Central New York 2003 - 2005
AAA Western and Central New York 2001 - 2003
AAA Western and Central New York 1999 - 2001
AAA Western and Central New York 1999 - 1999
AAA Western and Central New York 1996 - 1999
Skills
Certified Project..., ITIL, Lean Certification &..., Operations Management, Public Speaking, Business Process..., Customer Satisfaction, Leadership, Management, Process Improvement, PMP, Cross-functional Team..., Project Management, Program Management, Change Management, Business Analysis, Coaching, Budgets, Sales, Training, Business Planning
Education
Finger Lakes Community College 1990 — 1992
Associate, Travel and Tourism Management
PwC December 2012 - Present
Tronconi Segarra & Associates LLP July 2010 - December 2012
AAA Western and Central New York May 2006 - July 2009
Citi June 2008 - August 2008
DeMott & Smith, P.C. January 2008 - April 2008
Skills
Auditing, Problem Solving, Financial Analysis, Financial Reporting, GAAP, Accounting, Excel, Audit
Education
Canisius College 2009 — 2010
MBA, Finance
SUNY Geneseo 2005 — 2009
BS, Accounting
Williamsville East 2001 — 2005
Self-Employed finacial consultant November 2011 - Present
The Hamister Group 2013 - 2013
Zoe Restaurant December 2010 - April 2011
AAA Western and Central New York 2010 - 2011
Skills
Excel, SQL Server, SAS
Education
Canisius College 2009 — 2010
MBA, Finance
SUNY at Buffalo 2005 — 2007
Bachelor of Arts, Biology
AAA Western and Central New York February 2004 - Present
Cleary Travel December 1998 - August 2003
Destinations Unlimited August 1988 - December 1998
Skills
Cruises, Travel Management, Tourism, Vacation, Leisure Travel
Education
Niagara University 1980 — 1984
Bachelor of Science (BS), Tourism and Travel Services Management
Bishop Scully High School 1976 — 1980
Regents Diploma
AAA Western and Central New York July 2012 - Present
Palladian health 2005 - 2012
Skills
Coaching, Outlook, Team Building
Education
Bryant and Stratton College 2003 — 2004
associates degree, Business Administration and Management, General
AAA Western and Central New York October 2012 - Present
Perry, NY September 2001 - April 2009
Skills
magic creator
Education
Alfred State College - SUNY College of Technology 1984 — 1986
Associate's degree, Food Science
AAA Western and Central New York January 2012 - Present
AAA WCNY September 2001 - Present
Skills
Customer Service, Management, Microsoft Word, Microsoft Excel, Team Building
Education
Bryant & Stratton College - Syracuse North
Business Courses/Leadership Courses
Watertown High School
NCO Financial Systems June 2001 - May 2014
Formally known as Browning Ferris September 1998 - July 2000
AAA Western and Central New York June 1980 - March 1998
Skills
Customer Service, Microsoft Excel, Outlook, Accounts Receivable, Microsoft Office, Leadership, Microsoft Word, Accounting, Management, Data Entry
Education
Niagara County Community College 2000 — 2001
Certificate, Computerized Medical Billing
Cornell University Buffalo, NY 1998 — 1999
Certificate program, Supervisory Studies
New York State Thruway Authority July 2001 - Present
AAA Western and Central New York April 1995 - Present
AAA Western and Central New York June 1990 - July 2001
Skills
Transportation..., Technical Training
Education
Canisius College 1969 — 1973
Bachelor of Arts (B.A.), American History (United States)
Bishop Ryan HS 1965 — 1969
Liberty Travel October 2013 - Present
AAA Western and Central New York August 2012 - September 2013
Park Country Club of Buffalo April 2012 - June 2013
Disney Parks & Resorts August 2011 - December 2011
Skills
Food & Beverage, Travel Planning, Events Coordination, Hospitality Management, Microsoft Office, Customer Service, Employee Training, Travel Management
Education
State University of New York College at Buffalo 2009 — 2011
Bachelor of Applied Science (B.A.Sc.), Hospitality Administration/Management
Niagara County Community College 2007 — 2009
Associate's degree, Culinary Arts/Chef Training
Amherst Central
AAA Western and Central New York September 2003 - Present
AAA Western and Central New York September 2003 - Present
Skills
Cruises, Leisure Travel, Vacation, Honeymoons, Travel Planning, Disney, Travel Management, Travel Insurance, Tourism, Business Travel, Hotels, Hospitality, Customer Service, Sales, Event Planning
Education
Bryant & Stratton College - Main Syracuse
Associate's degree, Tourism and Travel Services Management
Spotlight Studio Albion August 2001 - Present
AAA Western and Central New York June 1995 - Present
AAA Western and Central New York June 1995 - Present
Skills
Dance, Zumba, Travel Planning, Sales, Leisure Travel, Event Management, Tourism, Business Travel, Event Planning, Vacation, Car Rental, Cruises, Honeymoons, Travel Insurance, Travel Management, Customer Service
Education
Genesee Community College 1993 — 1995
Associate's degree, Tourism and Travel Services Management
AAA Western and Central New York
Skills
Training
Education
Penn State University
Master’s Degree, Agricultural and Extension Education Services
SUNY ESF - NYS Ranger School
Associate’s Degree, Forest Technology/Technician
State University of New York College of Environmental Sciences and Forestry
Bachelor’s Degree, Natural Resources Management and Policy
AAA Western & Central New York September 2002 - Present
AAA Western and Central New York September 2002 - Present
AAA Western and Central New York September 2002 - Present
American Dicing, Inc. September 1998 - September 2002
Campion Center & Retreat 1992 - 1996
Skills
Adult Education, Corporate Training, Public Speaking, Customer Service, Management
Education
Michigan State University
Master of Education (M.Ed.), Adult Education and Community Development
Michigan State University
Bachelor of Science (B.S.), Elementary Education and Teaching