Assurant Solutions
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Assurant Solutions Employees
Syste September 2015 - Present
Geoflik January 2014 - Present
Assurant Solutions August 2013 - August 2015
Assurant April 2007 - August 2013
United States Air Force February 2004 - April 2007
Skills
Coaching & Mentoring, Adaptive Leadership, Communication, Driving Results, Strategic Planning, Critical Thinking, Creativity Skills, Team Motivation, JavaScript, Titanium, C#, AJAX, SDLC, WCF, Visio, SQL, Microsoft SQL Server, Visual Studio, JSON, PL/SQL, Requirements Analysis, SOAP, Databases, .NET, Database Design, Systems Analysis, SSIS, ASP.NET, IIS, T-SQL, Information Technology, Oracle, Android, Java, CSS Javascript, ADO.NET
Education
Florida International University - College of Business 2009 — 2010
MS, MIS
Florida International University 2004 — 2007
BA, Information Technology
Broward Community College 2002 — 2004
Associate's degree, Information Technology
Assurant Specialty Property June 2014 - Present
Assurant Solutions July 2013 - Present
Rollins, Inc. February 2010 - July 2013
Atlanta Public Schools April 2007 - August 2009
Skills
Computer Repair, Customer Service, Clinical Development, Technical Support, Troubleshooting, Software Documentation, Training, Outlook, Quality Assurance, Microsoft Office, Help Desk Support, Technical Writing, Access, Customer Satisfaction, Computer Hardware, Data Entry, Process Improvement, XP, Completed 3 week..., Windows 7, Windows XP
Education
Bethune-Cookman University 2001 — 2006
Bachelor of Science (BS), Clinical Laboratory Science/Medical Technology/Technologist
Assurant Solutions June 2014 - Present
Sprint June 2013 - April 2014
Sprint Preferred Retailer - S Wireless NW February 2012 - May 2013
Sprint Nextel October 2011 - February 2012
XO Communications July 2011 - October 2011
Sprint April 2008 - July 2011
Sprint Nextel 2003 - 2008
Presbyterian Church in America; PCUSA 1989 - 2003
Skills
Wireless, Solution Selling, Video Conferencing, M2M, Sales Management, Salesforce.com, Office 365, Telecommunications, Call Center, Sales, Sales Operations, Account Management, Management, Unified Communications, Strategic Partnerships, Mobile Devices, Selling, B2B, Customer Retention, IP, Managed Services, VoIP, Cold Calling, Recruiting, Sales Process, Direct Sales, Leadership, Call Centers, Customer Satisfaction, Sales Presentations, New Business Development, Product Marketing, Customer Experience, Quotas, Cross-functional Team..., 4G, Product Management, Retail, Business Development, T1, Mobile Technology, Cellular Communications, Contract Negotiation, Co-location, Marketing, Cloud Computing, SaaS, Wireless Broadband, Channel Partners, SIP Trunking
Education
Fuller Theological Seminary 1985 — 1989
MDiv, Pastoral Studies
California State University-Fresno 1979 — 1983
BA, Speech Communication
Accounting June 2014 - August 2014
JRMB II, Inc. May 2010 - June 2014
Assurant Solutions March 2001 - January 2006
State Farm Agent John Williams November 1992 - March 2001
Skills
Accounting, Supervisory Skills, Office Management, Paralegals, Contract, Auditing, Microsoft Excel, Microsoft Word
Education
Cameron University 2007 — 2010
Bachelor of Accounting, Accounting
Western International University 2005 — 2007
Associate's degree, Business Administration and Management, General
South Dakota State University August 2012 - Present
Black Hills State University September 2010 - May 2012
Assurant Solutions October 2008 - May 2010
Skills
Nonprofits, Community Development, Social Media, Public Speaking, Program Development, Creative Direction, Higher Education, Program Management, Collaboration, Research, Community Outreach, Asset Based Community..., Beyond Intractability..., Grant Writing, Teaching, Fundraising, Community Networking, Social Capital, Human Capital, Cultural Capital, Program Evaluation, Strategic Planning, Volunteer Management
Education
South Dakota State University 2012 — 2016
Master's degree, Sociology and Community Development, 3.9
Black Hills State University 2006 — 2012
Bachelor's degree, Sociology, 3.5
South Dakota School of Mines and Technology 2001 — 2006
Associate's degree, General Studies, 3.7
Tucker Advisors April 2011 - Present
Tucker Advisors April 2011 - April 2013
Assurant Solutions September 2010 - April 2011
Skills
Sales&Marketing, Relationship Management, Leadership, Business Development, Life Insurance, Recruiting, Financial Advisory, Insurance, Marketing, Strategic Planning, Account Management, Marketing Strategy, Project Management, Lead Generation, Investments, Strategy, Finance, Competitive Analysis, CRM
Education
Bob Jones University 2007 — 2010
Bachelor's degree, Finance and Financial Management Services
Bob Jones University 2007 — 2010
Bachelor of Science (B.S.), Finance, General
Assurant Solutions November 2013 - Present
Assurant Solutions August 2011 - November 2013
Cricket Communications December 2008 - August 2011
Sprint Nextel February 2007 - November 2008
Sprint Nextel November 2004 - January 2007
Skills
Sales, Finance, Auditing, Forecasting, Telecommunications, Retail, Sales Management, Budgets, Leadership, Inventory Management, Competitive Analysis, Customer Service, Customer Satisfaction, Coaching, Customer Retention, Training, Sales Operations, Sales Process, Income Statement, Strategy, Cross-functional Team..., P&L Management, Direct Sales, Wireless, Customer Experience, Vendor Management, Management, Strategic Partnerships, CRM, Performance Management, Call Centers, Analysis, Account Management, Integration, Team Leadership, Team Building, Process Improvement
Education
Benedictine University 2013 — 2015
Masters Degree, Management and Organizational Behavior
Northeastern Illinois University 2002 — 2004
Bachelor of Science, Finance
Berkley Specialty Underwriting Managers LLC September 2011 - Present
Lumen Legal April 2011 - November 2011
NCCI March 2006 - March 2011
Assurant Solutions June 2001 - March 2006
Skills
Insurance, Attorneys, Regulatory Compliance, Compliance, Claim, Property & Casualty..., Litigation, Insurance Law, Risk Management, Litigation Management, Analysis, Liability, General Insurance, Professional Liability, Claims Management, Reinsurance, Workers Compensation
Education
The University of Connecticut School of Law 2011 — 2013
Master of Laws (LL.M.), Insurance
Boston University 2007 — 2009
MS, Insurance Management
Nova Southeastern University—Shepard Broad Law Center 1993 — 1996
Juris Doctor
Farmers Insurance 2013 - Present
Assurant Solutions March 2008 - November 2012
Skills
Expertise includes...
Education
California State University-Fresno
Bachelor of Applied Science (B.A.Sc.), Occupational Therapy/Therapist
Cameron University
Bachelor of Applied Science (B.A.Sc.), Health Services/Allied Health/Health Sciences, General
AmerisourceBergen September 2011 - Present
Assurant Solutions March 2008 - Present
Skills
RPG, SQL, EDI, IBM AS/400, SDLC, Business Analysis, IBM iSeries, DB2, Visio, CLP, Systems Analysis, OS/400, Java, JavaBeans, Servlets, .NET, Oracle, Project Management, HTML, PHP, Mysql, DOM, IT Security Best..., ITIL, ITIL v3 Foundations..., PKMS, QlikView Development, SAP, Labor Management Systems, Warehouse Management, SAP Warehouse Management, Secondary Education, Social Work, Behavioral Science, Biology, Chemistry, Biochemistry, Physics, FTP, Software Development, Databases, RPG III, Requirements Gathering, Requirements Analysis, Embedded SQL, Software Project..., Stored Procedures, Microsoft SQL Server, Business Intelligence
Education
Southern Polytechnic State University 2010 — 2012
Master's degree
Berry College 1981 — 1985
B. S Degree
East Rome High
Assurant Solutions October 2013 - Present
Assurant Solutions January 2009 - October 2013
Novartis Consumer Health November 2005 - December 2008
Novo Nordisk A/S July 2000 - February 2004
Skills
Human Resources, HRIS, Lotus Notes, Training, Customer Service, Management, Teamwork, Time Management, Payroll, Strategy, Onboarding, Outlook, Process Improvement, Visio, Access, Software Documentation, Vendor Management, Team Leadership, Employee Training, Leadership, Strategic Planning, Employee Benefits, Change Management
Education
Capella University
Bupa Global Latin America May 2015 - Present
Assurant Solutions June 2013 - May 2015
Strayer University April 2011 - May 2013
Strayer University September 2009 - April 2011
Raymond James Financial Services January 2008 - March 2009
Barry University June 2006 - July 2007
Datapro, Inc August 2005 - June 2006
Skills
Adult Education, Website Development, Bilingual-Spanish, Event Management, Higher Education, Microsoft Office, Event Planning, Customer Service, PowerPoint, Outlook, Staff Development, Word, Business, Microsoft Word, Blackboard, Dreamweaver, HTML, Recruiting, Teaching, Budgets, Organizational..., Microsoft Excel, Instructional Design, Curriculum Design, Student Affairs, Distance Learning, Curriculum Development, Public Speaking, Career Counseling, E-Learning, Research, Training, Leadership Development, Admissions, Enrollment Management, Human Resources, Management, Leadership, Student Recruiting, Academic Advising, Career Development, Payroll, PeopleSoft, Employee Benefits, Conflict Resolution, Coaching, Employee Training, Interviews, College Recruiting, Campus
Education
Dale Carnegie 2014 — 2014
Certification: Skills Presentation
Dale Carnegie 2013 — 2013
Certification: Cross Functional Team Effectiveness
Wilson Learning 2013 — 2013
Certfication: Building Relationship Versatility
Strayer University 2009 — 2013
Masters, Business Administration; Human Resources
Barry University 2004 — 2006
Bachelor of Science, Professional Administration; Human Resources
Universidad del Norte 1996 — 2001
Administracion de Empresas
Assurant Solutions August 2008 - Present
Assurant Specialty Property October 2006 - August 2008
Assurant Specialty Property May 1992 - October 2006
Skills
Insurance, General Insurance, Business Analysis, System Integration..., Unit Testing, Requirements Gathering, Business Acceptance..., SQL DB2, Integration Testing, Requirements..., Requirements Analysis, Project Management, Analytics, Access, Visio, Underwriting, Microsoft Platform, DB2, Databases, Exceed, Microsoft Applications, SDLC, Testing, JCL, COBOL, Management, Lotus Notes, User Acceptance Testing
Education
Barry University 1997 — 2000
Bachelor of Business Administration (BBA), Business Administration
Gwinnett Technical College 2012 — 2014
Software Engineering, SQL and Database Management
Assurant Solutions September 2008 - Present
General Electric August 2007 - September 2008
General Electric December 2006 - August 2007
GE March 2005 - December 2006
GE May 2002 - February 2005
GE September 2000 - March 2002
Kentucky Cabinet for Economic Development January 1999 - August 2000
Skills
Black Belt, Operational Excellence, Cross-functional Team..., Leadership, Program Management, Change Management, Operational Execution, Continuous Improvement, Process Improvement, Management, DMAIC, Training, Business Process, Business Process Mapping, Business Strategy, Six Sigma, Operations Management, Team Leadership, Account Management, Strategy, Project Management, Customer Satisfaction, Vendor Management, Team Building, Business Process..., Direct Marketing, Coaching, Call Centers, Sales Operations, Data Analysis, cross functional team..., Green Belt
Education
University of Louisville 1995 — 1998
Bachelor of Science, Business Economics
Campbellsville University 1993 — 1995
Political Science
Progressive Insurance November 2006 - Present
Progressive Insurance February 2003 - November 2006
New York Life Insurance Company 2004 - 2005
Assurant Solutions 1995 - 2003
UPS 1991 - 1995
Skills
Team Building, Insurance, Claims Management, Property & Casualty..., Liability, Training, Leadership, Claim, Call Centers, Customer Retention, Management, Marketing, Lead Generation, Strategy, Claims Handling
Education
Barry University 1998 — 2001
B.S., Business
Assurant Solutions September 2005 - Present
Skills
Data Entry, Insurance, HIPAA, Medicare, Access, Health Insurance, Process Improvement, Public Speaking, Customer Service, PowerPoint, Microsoft Word, Healthcare, Leadership, Microsoft Excel, Team Building
Education
University of Laverne 2013 — 2015
Master of Health Administration, Health/Health Care Administration/Management
California State University-Fullerton 2005 — 2013
Bachelor of Science (BS), Health Science
California State University-Fullerton 2005 — 2010
Minor Business Administration, Business Administration and Management, General
Assurant November 2013 - Present
Assurant January 2000 - Present
Assurant Solutions June 2010 - November 2013
Skills
Process Improvement, Risk Management, Underwriting, General Insurance
Education
Barry University 1997 — 2000
Bachelor of Science in Business Administration, Business & Finance, A - Suma Cum Laude
Assurant Solutions March 2014 - Present
BDC January 2013 - February 2014
Solsmart Energy Solutions Inc. 2009 - December 2012
Mxi Technologies 2002 - 2009
Skills
Solar Energy, Photovoltaics, Renewable Energy, Start-ups, Cleantech, Energy, Alternative Energy, Energy Efficiency, R&D, Due Diligence, Management, Entrepreneurship, Strategy, Financial Modeling, Project Finance, Strategic Planning, Venture Capital, Mergers & Acquisitions, Business Strategy, International Business, Business Development, Program Management, Project Management, Finance
Education
Ivey Business School at Western University 2009 — 2010
MBA, Business
Carleton University 1998 — 2002
Bachelor of Computer Science, Computer Science, 90
QBE Insurance December 2014 - Present
QBE Insurance May 2013 - December 2014
Assurant Solutions March 2012 - May 2013
ADP February 2010 - March 2012
Skills
Claim, Customer Service, Health Insurance, Insurance, Microsoft Excel, Process Improvement, Property, Underwriting, Property & Casualty..., Call Centers, Leadership, Management, Property, Public Speaking, Strategic Planning, Team Building
Education
Duquesne University 2008 — 2009
Master's degree, Leadership & Business Ethics
Carlow University 2004 — 2007
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, Business Management
Assurant Solutions March 2015 - Present
Skills
General Insurance, Underwriting, Insurance, Property & Casualty..., Reinsurance, Commercial Insurance, Liability, Casualty
Education
Barry University
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Miami Dade College
Associate's degree
Assurant Specialty Property January 2015 - Present
Assurant Specialty Property February 2010 - January 2015
Assurant January 2008 - February 2010
Assurant Solutions January 2007 - January 2008
Community Bank January 2005 - December 2006
Orkin Pest Control October 1996 - February 2005
Skills
Payroll, HRIS, Human Resources, Onboarding, Deferred Compensation, Process Improvement, Green Belt, Tableau, Lawson HRIS, Strategic HR, HR Project Management, Microsoft Excel, PowerPoint, Spanish, Data Analysis, Microsoft Word, Visio, Vendor Management, Analysis, Kronos
Education
Barry University 2008 — 2010
BS, Business Administration - Human Resources
South Dade Senior High 1990 — 1993
High School, High School/Secondary Diploma Programs
Assurant Solutions August 2014 - Present
Profusion May 2010 - June 2011
Wells Fargo Capital Finance 2011 - 2011
Miami-Dade County Public Schools March 2008 - April 2010
Healey and Associates P.A. January 2007 - January 2008
Skills
Troubleshooting, XP, Windows Server, Technical Support, Software Installation, Databases, Help Desk Support, Windows, Telecommunications, Testing, Microsoft Excel, Management, Computer Hardware, Call Centers, Active Directory, HTML, System Administration, Networking, Windows 7, Remote Desktop, Servers, Wireless Networking, Hardware, Network Administration, Microsoft Exchange, LAN-WAN, Information Technology, Cloud Computing, Ubuntu, VPN, SharePoint, DHCP, Routers, Network Security, Security, DNS, Cisco Technologies, IT Management, IT Operations, Firewalls, VMware, Switches, IIS, Disaster Recovery, HP, Network Design, Laptops, Windows XP, Linux
Education
New Horizons 2010 — 2011
A+ / Network+, Computer Systems Networking and Telecommunications
Santa Ana College 1996 — 1998
Music
California State University-Fullerton 1993 — 1994
Music
Graduate: South Gate High 1985 — 1989
General Studies
ServiceMaster January 2013 - Present
ServiceMaster October 2010 - December 2012
ServiceMaster October 2009 - October 2010
Assurant Solutions September 2006 - September 2009
GE November 2003 - August 2006
GE May 2001 - October 2003
GE Appliances August 1998 - April 2001
Invensys Controls February 1996 - July 1998
US Navy February 1991 - February 1996
Skills
Six Sigma, Program Management, Process Improvement, Risk Management, Supply Chain Management, Product Development, Management, Operations Management, CRM, Leadership, Project Management, Strategy, Lean Manufacturing, Team Leadership, Team Building
Education
California State Polytechnic University-Pomona 1986 — 1990
BS, Aerospace Engineering
Assurant Solutions July 2014 - Present
UPS June 2011 - June 2014
Skills
CTFL, Quality Assurance, Quality Center, Project Management, ERP Implementations, SAP, Business Analysis, Business Process..., Risk Assessment, Training, Career Development
Education
Bloomfield College 2006 — 2007
Computer Science, Computer Science
Universitatea Transilvania din Brașov 2005 — 2007
Master's Degree, Computer Science - Internet Technologies
Universitatea Alexandru I Cuza, Iasi, Romania 1999 — 2004
Bachelor's Degree, Business Information Systems
Intapp December 2014 - Present
Assurant Solutions January 2013 - December 2014
Assurant Solutions June 2011 - January 2013
Assurant Solutions August 2007 - June 2011
Assurant Solutions October 2006 - August 2007
Infor June 2006 - October 2006
Systems Union 2002 - October 2006
Systems Union 1997 - 2001
Platinum Technology 1995 - 1996
Lampros 1994 - 1995
Skills
Business Intelligence, Oracle, Management, .NET, Team Management, Solution Architecture, Leadership, Java, SOAP, Data Mining, JavaScript, Hadoop, jQuery, HTML, Ruby on Rails, angular.js, Python, Flask, Data Warehousing, ERP, Database Design, Business Analysis, Cloud Computing
Education
University of Phoenix 2002 — 2005
Master of Business Administration (MBA), Technology Management
Bethel University 1990 — 1994
Bachelor's degree, Computer Science
Miami Dade Fire Rescue March 2004 - Present
Assurant Solutions 2003 - 2004
Assurant 2002 - 2003
Skills
Microsoft SQL Server, SQL, Databases, C#, Troubleshooting, Requirements Analysis, Software Development, Visio, XML, JavaScript, .NET, Access, Agile Methodologies, Software Documentation, SDLC
Education
Florida International University 2005 — 2008
Graduate Certificate, Geographic Information Science and Cartography
Barry University 1998 — 2003
Bachelor of Science (BS), Management Information Systems, General
Assurant Solutions February 2009 - Present
Walmart November 2008 - March 2009
The Audio Visual Company (AVCO) of Hawaii August 1999 - January 2002
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Typing, Office Administration, Accounts Receivable, Access, Administrative..., Data Entry, Invoicing, Lotus Notes, Office Management, Operations Management, Outlook, Spreadsheets, Telephone Skills
Education
University of Phoenix 2012 — 2014
Cameron University 1998 — 1999
Assurant Solutions May 2015 - Present
HYLA Mobile - Extending the Life Cycle of Mobile Devices (fomerly eRecyclingCorps) December 2012 - April 2015
Samsung Telecommunications America March 1998 - July 2012
Samsung Telecommunications America 1998 - 2004
NMI Corporation 1993 - March 1998
Interlink Paging 1990 - 1993
McCaw Cellular 1987 - 1990
MCI Airsignal 1985 - 1987
Skills
Sales & Marketing..., New Business Development, National Retail Account..., Business Enterprise..., Client Relationship..., Brand and Sales Building, Key Account Planning..., Customer Service, Team Leadership &..., Sales, National Retail, Strategies, Team Leadership, Sales Operations, CRM, Wireless, National Retailers, B2B, Telecommunications, Management, Account Management, Solution Selling, Sales Process, Team Management, Cold Calling, Leadership, Sales Management, Selling, Business Development, Marketing, Direct Sales, Strategic Planning, Negotiation, Team Building, Program Management
Education
Bowling Green State University 1969 — 1974
Education
Ohio University 1970 — 1971
Journalism
Shellpoint Mortgage Servicing March 2014 - Present
JP Morgan Chase February 2007 - February 2014
South Carolina Department of Social Services February 2005 - February 2007
Assurant Solutions March 2004 - January 2005
Skills
Excel, Word, Customer Service, PowerPoint, Analysis, Problem Solving, Data Analysis, Customer Relations, Microsoft Office, Employee Relations, Outlook, Research, Business Analysis, Performance Management, Customer Satisfaction, Operations Management, Microsoft Excel, Process Improvement, Training, Access, Program Management, Microsoft Word
Education
Capella University 2010 — 2015
Doctorate, Organization and Management - Human Resources Management
Webster University 2008 — 2010
MA, Human Resources Development
Webster University 2004 — 2006
MBA, Business Administration
South Carolina State University 1998 — 2002
BS, Business Management
Assurant 2007 - Present
US Naval Academy 2005 - Present
Toastmasters International June 2011 - June 2013
Assurant Solutions February 2007 - January 2010
Skills
Public Speaking, Human Resources, Organizational..., Onboarding, Talent Management, Training, Process Improvement, Performance Management, Leadership Development, Vendor Management, Employee Training
Education
Clayton State University 2008 — 2008
Human Resource Management
Briarcliffe College 2003 — 2004
Business Administration
FPL FiberNet July 2015 - Present
MCM February 2011 - July 2015
The Vizcayans May 2009 - February 2011
Assurant Solutions August 2005 - August 2006
Assurant Solutions August 2004 - August 2005
Assurant Solutions September 1994 - September 1999
Visa August 1991 - August 1994
KPMG September 1988 - April 1991
KPMG US 1985 - 1988
Skills
Fluent Spanish, Excel, Quickbooks, Outlook, PowerPoint, Accounting, Financial Reporting, Microsoft Excel, QuickBooks, Analysis, Auditing, CPA, Financial Analysis, Financial Statements, Internal Controls, Strategic Planning, Internal Audit
Education
Barry University 1984 — 1985
Masters in Professional Accountancy, MPA
Barry University 1980 — 1984
Bachelor's Degree, Accounting
Monsignor Edward Pace 1976 — 1980
High School, High School/Secondary Diploma Programs
RBS Lynk August 2005 - January 2011
SunTrust Bank July 2004 - August 2005
Assurant Solutions September 2001 - July 2004
Education
Cameron University 1998 — 2002
BA, Criminal Justice
Assurant Solutions March 2007 - Present
Independent Music Professional January 1980 - Present
Skills
Saxophone, Flute, Music, Concerts, Studio Recording, Music Theory, Composition, Band
Education
Berklee College of Music 1982 — 1988
Diploma, Jazz Composition and Arranging
Specialty Group, Inc. September 2014 - Present
Starr House September 2011 - Present
Assurant Solutions September 2011 - November 2011
Aon January 2008 - 2010
Claims Management System 2006 - 2008
American International Group January 1995 - December 2005
Norfolk Southern formerly Consolidated Rail Corp September 1979 - 1992
Education
Canisius College 1971 — 1975
BS, Management - Accounting
Canisius College
B.S.
Assurant September 2002 - Present
Assurant Solutions September 2002 - Present
Education
Cameron University 1995 — 1997
Assurant Specialty Property August 2014 - Present
Assurant Specialty Property August 2013 - July 2014
Assurant Solutions July 2007 - August 2013
Assurant Solutions September 2005 - July 2007
Assurant Solutions February 1999 - September 2005
Skills
Call Center Management, Claims Administration..., Operations Management, Account Management, Relationship Management, Insurance, Coaching, Leadership, Customer Service, Employee Relations, Leadership Development, Customer Experience, Microsoft Office
Education
Barry University 2010 — 2012
Bachelor of Science (B.S.), Administration
Assurant Specialty Property October 2012 - Present
Assurant Solutions May 2011 - October 2012
Assurant Solutions May 2010 - October 2012
Skills
Lotus Notes, Data Entry, Call Center, Access, Outlook, Customer Service, Microsoft Excel, File Management, 10 Key, Microsoft Office, Accounts Receivable, Adobe Fireworks, Adobe Audition, Adobe Creative Suite, Property & Casualty..., Problem Solving, Priority Management, Multi Tasking, HTML, Accounts Payable, Project Management, Project Planning, Budget, Procedure Manuals, Reference Manuals, Cisco VoIP, Budgets, Call Centers
Education
Oklahoma City Community College 2013 — 2014
Accounting
Cameron University
Accounting and Finance
Assurant Solutions May 2015 - Present
Hawaiian Airlines April 2011 - September 2015
Infopia, Inc October 2009 - November 2010
eWorldBizServices February 2007 - October 2009
iCentris January 2005 - February 2007
VMdirect, LLC April 2003 - January 2005
RMX May 2000 - August 2002
Nu Skin 1995 - 2000
Cambridge English Institute April 1989 - August 1993
Skills
Project Management, MS Project, Process Improvement, Project Portfolio..., Agile Project Management, Strategic Planning, Marketing Strategy, Business Strategy, Experienced Business..., Web Project Management, Web Strategy, Web Marketing Strategy, Agile Methodologies, E-commerce, Entrepreneurship, Leadership, Management, Software Development, Strategy, Training, Online Marketing, Team Building, Marketing, Start-ups, Team Leadership, Business Development, SDLC, Program Management, Cross-functional Team..., Product Management
Education
Brigham Young University 1993 — 1995
Master's Degree, Public Administration
Brigham Young University 1985 — 1989
BA, Portuguese Language and Literature/Political Science
Columbine High School 1980 — 1983
Graduate, General
StateTrust Life and Annuities September 2015 - Present
Road America a Mapfre Company February 2011 - September 2015
Florida Workers' Compensation Joint Underwriting Association, Inc. August 2010 - February 2011
Northern Capital Insurance Company November 2007 - June 2010
Cardif Services Inc. February 2006 - November 2007
Assurant Solutions May 1986 - January 2006
Skills
Property & Casualty..., Microsoft Excel, Insurance, Strategic Planning, Process Improvement, Customer Service, Call Centers, Management, Underwriting, Finance, Financial Reporting, Forecasting, Vendor Management, New Business Development, Account Reconciliation, Budgets, Auditing, Accounting, Team Leadership, Recruiting, Financial Analysis, Team Building, Account Management, Training, Access, Risk Management, Employee Benefits, Negotiation, Accounts Payable, Accounts Receivable, Operations Management
Education
Barry University
BPS
Flextronics April 2015 - Present
Assurant Solutions March 2013 - March 2015
AtReps January 1999 - March 2013
Xirlink January 1995 - December 1998
Skills
Wireless, Entrepreneurship, Marketing, Strategy, Business Development, Retail, Sales, Selling, Manufacturing, Budgets, Start-ups, Consumer Electronics, Product Marketing, Sales Management, Cross-functional Team..., Networking, Leadership, New Business Development, Channel, Strategic Planning, Strategic Partnerships, Lead Generation, Forecasting, Go-to-market Strategy, Product Launch, B2B, CRM, Negotiation, Competitive Analysis, Risk Management, Product Management, Product Development, Marketing Strategy, Account Management, Digital Signage
Education
California Polytechnic State University-San Luis Obispo 1984 — 1987
Business, Management
Assurant Solutions March 2012 - Present
Key Benefit Administrators October 2008 - March 2012
Community Health Network May 2008 - September 2008
Sallie Mae, Inc. February 2003 - May 2008
NIC Inc (www.nicusa.com) September 2000 - February 2003
NIC Conquest 2000 - 2003
Skills
ASP, Crystal Reports, HTML, PL/SQL, 3D Studio Max, C#, ASP.NET, ASP.NET MVC, Oracle, Visual Basic, Software Development, JavaScript, Web Applications, Visual Studio, VB.NET
Education
National American University 1997 — 2000
Computer Programming
Black Hills State University 1991 — 1995
None, General Education
Assurant Solutions June 2015 - Present
World Fuel Services 2014 - June 2015
Kforce Technical Staffing 2013 - 2014
American Express 2010 - 2013
American Express 2008 - 2010
Preferred Consulting, Inc. 2000 - 2008
NCCI 1998 - 2000
American Express 1995 - 1998
American Express 1992 - 1995
Skills
Business Analysis, Program Management, Business Process, Cross-functional Team..., Visio, SDLC, CRM, Disaster Recovery, Software Development, Requirements Analysis, Outsourcing, Vendor Management, Quality Assurance, Software Documentation, Testing, Product Development, Management, ERP, Software Project..., Clarity, Open Workbench, Mercury Test Tools, Agile & Waterfall..., Customer Service, Healthcare Information..., Insurance, Cruise Lines, Hospitality, SOX Compliancy, Pega PRPC, Medical Billing, Billing Systems, PMO, PWA, SharePoint Server, SharePoint, Onboarding, Dashboard, JIRA, HP Quality Center, Internal Audit, Scrum, Project Management
Education
Nova Southeastern University
MBA, Business Administration
Nova Southeastern University
BS, Administrative Studies
Broward College
AA, Computer Systems
Assurant Solutions April 2014 - Present
JPR and Associates March 2014 - Present
Dr. Espinoza and associates December 2012 - May 2013
Distinction Society August 1999 - February 2013
Interval International October 2009 - January 2011
Khol'sRetail Store August 2008 - December 2009
Barry University August 2007 - December 2007
Barry University August 2005 - December 2007
Skills
Sports, Microsoft Office, Public Relations, Event Planning, Social Media, Event Management, Public Speaking, Marketing, Creative Writing, PowerPoint, Leadership, Press Releases, Hospitality, Social Networking, Budgets, Tumblr, English, Facebook, Adobe Bridge, Customer Service, Coaching, Pinterest, Photoshop, Outlook, Microsoft Word, Microsoft Excel, Teamwork, Editing, Data Entry, AP Style, Administrative..., Retail
Education
Florida International University 2012 — 2016
Bachelor of Science (BS), Sports Management
Barry University 2005 — 2007
Miami-Dade College 2003 — 2005
Associates, Mass Communications
Route 66 Extended Warranty September 2009 - Present
Assurant Solutions February 2004 - June 2009
Volvo Financial Services August 2002 - January 2004
Ford Motor Credit Company December 1998 - August 2002
Harrell's Placerville Ford January 1989 - November 1998
Skills
Marketing Communications, Sales Process, New Business Development, Sales Management, Direct Sales, Cold Calling, Automotive, Insurance, Customer Satisfaction, Sales Operations, B2B, Profit, Sales, Business Development, Retail, Team Building, Training, Customer Retention, Management, Salesforce.com, Selling, Leadership, Business Strategy, Account Management, Team Management, Advertising, Vehicles, Program Management, Automobile, Forecasting
Education
CSU Sacramento
AIG February 2015 - Present
LG&E & KU November 2011 - March 2014
Assurant Solutions September 2008 - November 2011
General Electric May 2005 - September 2008
GE May 2002 - May 2005
GE Consumer and Industrial June 1998 - May 2002
GE June 1996 - June 1998
GE October 1995 - June 1996
United Parcels Service September 1994 - October 1995
Skills
Direct Marketing, Six Sigma, Process Improvement, Strategic Planning, Database Marketing, Account Management, Cross-functional Team..., Program Management, Marketing Strategy, Marketing, Forecasting, Project Management, B2B, Product Marketing, Product Development, Marketing Communications, Budgets, Lead Generation, Leadership, Contract Negotiation, Sales Operations, Management, Sales, CRM, Customer Service, Business Strategy, Strategy, Logistics, Competitive Analysis, Analytics, Retail, Mergers & Acquisitions, Integrated Marketing, Pricing, Sales Process, Salesforce.com, Vendor Management, Market Research, Team Leadership, Team Building, New Business Development, Social Media Marketing, Marketing Management, Email Marketing, Strategic Partnerships, Advertising, Online Advertising, Customer Retention, Business Development, Product Management
Education
Bellarmine University 2003 — 2005
MBA, Business Mangement
University of Louisville 1990 — 1994
B.A., Communications
Cornell University/eCornell 2013 — 2013
Marketing Certificate, Marketing Strategy and Management for Business Leaders
Trinity High School 1986 — 1990
Diploma, General
Assurant Solutions May 2005 - Present
Fenske Media Corporation January 1995 - May 2005
Skills
Graphic Design, Web Design, Pre-press, Digital Printing, Management, Marketing, QuarkXPress, Variable Data Printing, Adobe Creative Suite, Customer Service, Creative Direction, Adobe Acrobat, Direct Mail, Maptitude, Graphics, Advertising, Account Management, Sales, Leadership
Education
Black Hills State University 1988 — 2000
Travel Industry Managment and Graphic Design
Weis Markets January 2015 - Present
Human Capabilities LLC 2015 - Present
Kline's Services, Inc. July 2014 - November 2014
consulting for Armstrong World Industries April 2013 - July 2014
e&e IT Consulting Services, Inc. August 2012 - January 2013
EnerSys December 2010 - August 2012
Assurant Solutions May 2009 - December 2010
Highmark Inc. January 2009 - May 2009
Tyco Electronics January 2008 - December 2008
iPipeline, Inc. March 2007 - September 2007
Skills
PMP, PMO, Documentation, ERP, SOX, Program Management, Business Analysis, Process Improvement, SDLC, Requirements Analysis, Project Planning, Quality Assurance, Testing, Negotiation, Software Documentation, Management, Project Management, Supply Chain Management, Project Portfolio..., Business Process, Sarbanes-Oxley Act, Integration
Education
Bucknell University 1988 — 1992
Chatham High School 1986 — 1988
Chatham High School 1986 — 1988
SoftPro December 2012 - Present
Assurant Solutions January 2012 - December 2012
Fidelity National Financial October 2004 - January 2011
Enterprise Rent-A-Car May 1997 - May 2002
First American Title August 1992 - August 1997
Skills
Corporate Training, Software Implementation, Inside Sales, Training Delivery, Instructor-led Training, Vendor Management, Software Documentation, Change Management, Microsoft Office, Training, Hands-on Training, Account Management, CRM, Instructional Design, Customer Retention, Project Planning, Employee Training, Software Project..., SharePoint, Process Improvement, Management, Program Management, Business Analysis
Education
California State University-Fullerton 1988 — 2002
Bachelor of Arts, Marketing
Assurant Specialty Property May 2014 - Present
Assurant Solutions January 2011 - December 2012
Assurant Specialty Property March 1994 - January 2011
Assurant Specialty Property August 2000 - August 2004
Skills
Call Centers, Vendor Management, Training, Process Improvement, Insurance, Software Documentation, Business Process..., Business Analysis, SDLC, Team Building, Program Management, Underwriting, Coaching, Leadership, Visio, Risk Management, Management, Marketing
Education
Boston University
Master's Degree, Project Management
Assurant Solutions September 2011 - January 2013
Assurant Solutions February 2010 - September 2011
Assurant Solutions May 2002 - January 2010
Assurant Solutions August 1999 - April 2002
American Bankers Ins Group (now Assurant Solutions) June 1994 - July 1999
American Bankers Ins Group (now Assurant Solutions) May 1976 - May 1994
Skills
Insurance, Leadership, Disaster Recovery, Underwriting, Team Building, Vendor Management, Operations Management, Financial Services, Competitive Analysis, Start-ups, Process Improvement, Executive Management, Call Center, Call Centers, Change Management, Management, Risk Management, Financial Analysis, Finance, Performance Management, Budgets, Analysis, Business Analysis, Strategy, Customer Retention, Program Management, Business Intelligence, Training, Sales, CRM, Cross-functional Team..., Business Process..., Software Documentation, Customer Experience, Strategic Planning, Team Leadership, Business Development, Relationship Management, Account Management, Reinsurance, Employee Benefits, Banking, Mergers & Acquisitions, Outsourcing, Forecasting, Business Planning, Customer Satisfaction, New Business Development, Claim, Claims Management
Education
Barry University 1972 — 1976
Novitex July 2015 - Present
Novitex June 2014 - July 2015
Connected Wireless December 2013 - April 2014
Goodwill Industries of Southwest Oklahoma and North Texas, Inc December 2012 - November 2013
Assurant Solutions January 2008 - August 2012
Assurant Solutions January 2002 - January 2008
A.P.A.C. Lawton OK January 2000 - January 2002
Skills
Operations Management, Team Leadership, Development Of Employees, Call Center, Avaya, AS400 system, Cisco Technologies, Iso 9000, eWFM, Training, Management, Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Employee Training, Sales, Leadership, Insurance, Customer Experience, Technical Support, Coaching, Workforce Management, Retail Sales, Store Management, Call Center Development, Business Process..., Contact Centers, Retail
Education
Cameron University
Central High School
Diploma
Assurant Solutions April 1998 - Present
Skills
Process Improvement, Customer Service, Insurance, Leadership, Team Building, Training, Strategic Planning, Risk Management, Management, Coaching
Education
Black Hills State University 1989 — 1994
Bachelor's of Science (BS), Business Administration and Management, General
Black Hills Federal Credit Union 2014 - Present
Black Hills Federal Credit Union 2007 - 2014
Assurant Solutions 2003 - 2007
Rapid City Journal 2001 - 2003
United States Air Force 1996 - 2000
Skills
Leadership Development, Public Speaking, Team Building, Social Media, Creativity, Web Design, Strategic Planning, Human Resources, Coaching, Branding & Identity, Project Management, Employee Training, Social Media Marketing, Leadership, Recruiting, Staff Development, Training, Public Relations, Policy, Management, Administration, Start-ups
Education
Black Hills State University 2002 — 2007
Social Science (Minor: Business Administration)
Community College of the Air Force 1996 — 2000
Applied Science
Self Employed August 2015 - Present
Legacy Worldwide September 2014 - August 2015
- Self employed 2005 - August 2014
Assurant Solutions January 1997 - February 2004
MBA Graphics 1996 - 1997
Skills
Graphic Design, Illustrator, Adobe Creative Suite, Brochures, Typography, QuarkXPress, Layout, Logo Design, Corporate Identity, Creative Direction, Adobe Acrobat, InDesign, Flash, Illustration, Dreamweaver, Photoshop, Marketing, Art, Social Media, Social Media Marketing, Corporate Branding, Graphics, Advertising, Art Direction, Web Design, Photography, Brand Development
Education
The Art Institute of Atlanta 1993 — 1995
Graphic Design
Bob Jones University 1990 — 1991
Art
The Master's College 1987 — 1990
Communications
Assurant Solutions August 2015 - Present
Comcast September 2013 - March 2014
Fastenal August 2011 - August 2012
Skills
Microsoft Office, Deductive Reasoning, Technical Support, Leadership, Microsoft Excel, Customer Service, Public Speaking, Project Management, Research, Process Improvement, Internal Audit, IT Audit, Writing
Education
Drexel University 2012 — 2015
Bachelor of Science (BS), Business Administration, Management Information Systems, 3.6 / 4.0
Bucks County Community College 2009 — 2012
Associate's Degree, Business Administration and Management, General
Union Bank September 2006 - Present
City National Bank January 2013 - September 2014
Assurant Solutions February 2003 - August 2006
Skills
Banking, Loans, Credit Analysis, Credit, Relationship Management, Business Development, Portfolio Management, Commercial Banking, Commercial Lending, Mortgage Lending, Small Business Lending, Sales, Lines Of Credit, Loan Origination, Consumer Lending, Treasury Management, Retail Banking, Financial Analysis, Cash Management, Finance, Risk Management, Commercial Mortgages, Customer Service, Credit Risk, Asset Based Lending, Mortgage Banking, Cross Selling, Deposits, Branch Management, Private Banking, Financial Services, Investments, Underwriting, Refinance, Branch Banking, Financial Risk, SBA, Bank Secrecy Act, Residential Mortgages, Credit Cards, Wealth Management, Funding, Loan Servicing, AML, Core Banking, Real Estate Financing, Financial Structuring, ACH, Business Relationship..., Asset Management
Education
California State University-Long Beach - College of Business Administration 1998 — 2005
Bachelor of Science, Management & Operations Management
Assurant Specialty Property August 2012 - Present
Cameron University July 2012 - August 2012
Assurant Solutions July 2011 - August 2012
Assurant Solutions January 2010 - July 2011
First Command Financial Planning December 1999 - May 2003
Skills
Customer Service, Microsoft Office, Microsoft Excel, Public Speaking, Editing, Insurance, Public Relations, Lotus Notes, Expense Management, Data Entry, Visio, Outlook, Telephone Manner, Credit Cards, Problem Solving, Critical Thinking, Leadership, Management, Coaching, Quality Assurance, Call Centers, Customer Experience, Customer Satisfaction, Team Building
Education
Cameron University 2012 — 2016
Journalism/Broadcasting
Duchesne High School
Pikes Peak Community College
English Language and Literature, General
Assurant Solutions March 2014 - Present
Verizon Wireless May 2013 - February 2014
Verizon Wireless January 2007 - May 2013
Skills
Solution Selling, Telecommunications, Wireless, Direct Sales, Customer Retention, Mobile Devices, Customer Experience, Sales Operations, Mobile Technology, Customer Satisfaction, Cellular Communications, Quotas, Call Centers, Sales Process, Managed Services, 4G, M2M, VoIP, Wireless Broadband, Unified Communications, Mobile Communications, CDMA, LTE, Telephony, Broadband
Education
University of Toledo 2001 — 2003
Bowling Green State University 2000 — 2001
Assurant Solutions July 2015 - Present
Assurant August 2013 - Present
Windhaven Insurance April 2013 - August 2013
Assurant Specialty Property January 2011 - April 2013
Florida Adjusting Services Team February 2003 - January 2011
Skills
Insurance, Claims Management, Legal Liability, Claim, Property & Casualty..., Liability, Casualty, Property Damage, E-file, Legal Research Skills, Westlaw, Lexis, Commercial Insurance, General Insurance, Reinsurance, Casualty Insurance
Education
Barry University
Coral Park Senior High School
Atlantean Productions February 2015 - Present
Daddy Ray Karaoke July 2014 - Present
Planet Amazing April 2014 - July 2014
Sign Depot ATX July 2012 - April 2014
AT&T March 2012 - October 2012
Idea Incubator LLC July 2011 - February 2012
Riata Ford April 2010 - July 2011
Assurant Solutions April 2008 - November 2009
Skills
Customer Service, Client Billing, Customer Retention, Technical Support, Sales, Time Management, Management, Recruiting, Social Media, Digital Marketing, Insurance, Social Media Marketing, Customer Satisfaction, Marketing Strategy, Account Management, CRM, Advertising, Email Marketing, Marketing, Direct Sales, Social Networking, Sales Process, Salesforce.com, Cold Calling, Online Advertising, Online Marketing, Leadership, Sales Management, Team Leadership, Event Planning, Public Relations, Marketing Communications, Lead Generation, Newsletters, Strategy, Competitive Analysis, Trade Shows, Strategic Planning, Event Management, Budgets, Direct Marketing, Facebook, Business Planning, SEO, Copywriting, Merchandising, SEM, Product Development, Direct Mail, Selling
Education
Cameron University 2004 — 2005
Music
Eisenhower High School 2001 — 2004
High School Diploma, General
Assurant Specialty Property July 2013 - Present
Barbizon Modeling and Entertainment June 2011 - July 2013
Assurant Solutions December 2008 - July 2010
Assurant Solutions March 2001 - November 2008
Skills
Accounting, Customer Service, Process Improvement, Word, Change Management, Customer Satisfaction, Program Management, New Business Development, Fundraising, Event Planning, Software Documentation, Strategy, CRM, Human Resources, Recruiting, Employee Relations
Education
Barry University
BS, Business Administration/Human Resource Management
Assurant Solutions April 2004 - January 2014
Assurant Solutions 2002 - 2004
Assurant Solutions November 1998 - 2002
Skills
Access, Databases, Microsoft Excel, Quality Assurance, Team Leadership, SQL, Microsoft Office, VBA, Process Improvement, Call Centers, Business Analysis, Customer Service, Training, Data Analysis, Microsoft Word, Analysis, Troubleshooting, Vendor Management, System Administration, Management, Leadership, Team Building, SDLC, Customer Experience, Insurance, Call Center, CRM
Education
Brigham Young University - Idaho 2012 — 2016
Online program, Web Design and Development
The University of Texas at Arlington 1992 — 1998
Bachelor of Science (B.S.), Information Systems
Brad Latting State Farm Agency June 2013 - Present
Farmers Insurance Group March 2012 - May 2013
Farmers Insurance Group 2010 - October 2012
Assurant Solutions December 2007 - February 2010
USAA November 1997 - August 2005
Brylane, Chadwick's of Boston Division May 1997 - November 1997
CVS Caremark Corporation September 1991 - May 1997
Texas Air National Guard August 1987 - August 1989
United States Air Force September 1979 - August 1987
Skills
Customer Service, Analysis, Training, Social Media, Inventory Management, PowerPoint, Leadership, Program Management, Microsoft Excel, Insurance, Microsoft Office, Management, Team Building, Public Speaking, Business Strategy, Call Centers, Software Documentation, Coaching, Marketing, Customer Retention, Microsoft Word, Finance, Policy, Team Leadership, Outlook, Direct Sales, Accounts Receivable, Marketing Strategy, Budgets, Troubleshooting, Customer Satisfaction, Process Improvement, Recruiting, Employee Benefits, Administration, Sales, Business Analysis, Accounting, Social Media Marketing, Strategic Planning, New Business Development, Project Management, Human Resources, Event Planning, Social Networking, Vendor Management, Leadership Development, Negotiation, Sales Management, Windows
Education
Texas State University 1989 — 1991
Bachelors, Business
San Antonio College 1980 — 1987
General Studies
Cameron University 1976 — 1977
General Studies
Assurant Solutions October 2012 - Present
LodgeNet Interactive Corporation October 2007 - October 2012
GE Capital August 2005 - September 2007
Green Tree Servicing August 1999 - May 2005
Skills
Accounting, Financial Services, Auditing, Credit, Loans, Training, Customer Service, Leadership, Budgets, Process Improvement, Management, Team Building, Strategic Planning, Financial Analysis, Business Development, Finance
Education
Black Hills State University 2001 — 2007
Bachelor's Degree, Professional Accountancy
MarketSource Inc. May 2014 - Present
Assurant Solutions July 2007 - September 2013
Wells Fargo 2006 - 2007
Irvine Company 2002 - 2005
Skills
Organization, Strategic Partnerships, Training, Customer Retention, Coaching, Account Management, Retail, Customer Experience, Sales Presentation..., Team Leadership, Value Based Selling, Organizational..., Travel, Troubleshooting, Positive Personality, Employee Training, Sales Management, Management, Selling, Human Resources, Hiring, Customer Satisfaction, Recruiting, Budgets, Leadership, Call Centers, Sales, Cold Calling, Program Management, Sales Process, Team Building, CRM, Cross-functional Team..., Building Relationships, B2B, Sales Presentations, Insurance, Market Planning, Vendor Management, Time Management, Performance Management, Relationship Building
Education
California State University-Fullerton
Bachelor of Arts (B.A.), Communications
Assurant Solutions February 2009 - Present
El Chicos January 2002 - Present
Starbucks March 2006 - January 2009
Skills
Problem Solving, Team Leadership, Decision Making, Teamwork, Scheduling, Multitasker, Customer Experience, Motivation, Analytics, Fun, Reliable, Thinking Outside The Box, Fast Learner, Coaching, Lotus Notes, Analytical Skills, Employee Engagement, Customer Service, Customer Satisfaction, Call Center, Team Building, Leadership, Workforce Management, Training, Analysis, Customer Retention, Customer Support, Project Planning, eWFM, Contact Centers, CentreVu
Education
Cameron University 2004 — 2007
Multimedia Design
Assurant Solutions August 2013 - Present
Assurant Solutions June 2010 - August 2013
Assurant Solutions November 2008 - June 2010
Assurant Solutions September 2006 - November 2008
Assurant Solutions November 2004 - September 2006
Assurant Solutions August 2001 - November 2004
Assurant Solutions August 1999 - August 2001
Skills
Predictive Modeling, SAS, Analytics, Data Analysis, Database Design, Predictive Analytics, Business Intelligence, Segmentation, Databases, SAS programming, Data Mining, Data Warehousing, VBA, SQL, Data Visualization, Demand Forecasting, Performance Dashboards, Business Analysis
Education
Barry University
Royal Caribbean International May 2010 - Present
TEKsystems December 2008 - May 2012
Assurant Solutions May 2008 - December 2008
TEKsystems March 2007 - May 2008
Medtronic August 2006 - December 2007
Robert Half - Consulting January 2007 - March 2007
Hoffman Engineering September 2005 - August 2006
Medtronic October 2004 - September 2005
Medtronic July 2003 - March 2004
Medtronic June 2001 - August 2002
Education
The Academy of South FLorida 2009 — 2012
MCTS,CCNA, Computing
Boston College
Biology and Chemistry
Universite American - Aix-en-Provence 1984 — 1984
none, Aesthetics/Advanced Conversational French
Miami Dade College 1982 — 1984
AA, Biology/Chemistry minor French/Aesthetics
GDS International November 2014 - Present
Hult International Business School September 2013 - September 2014
Assurant Solutions June 2013 - June 2013
Arteaga & Arteaga May 2012 - July 2012
Clear Channel Communications May 2011 - July 2011
Cabrera Hermanos July 2010 - August 2010
Sony Records June 2007 - June 2007
Skills
Public Relations, Social Media, Press Releases, Public Speaking, Social Networking, Marketing Communications, Editing, Languages, Photoshop, Facebook, Media Relations, Research, Sales, Marketing Strategy, Management, Digital Marketing, Consumer Marketing, Marketing Consulting, Creative Writing
Education
Hult International Business School 2013 — 2014
Masters, International Business
Bentley University 2009 — 2013
Bachelor's degree, Marketing and Information Design and Corporate Communication
Colegio Puertorriqueno de Ninas 2000 — 2009
High School Degree
Mitchell International October 2012 - Present
Mitchell International June 2010 - October 2012
Mitchell International May 2008 - June 2010
TJ Maxx Distribution Center July 2004 - May 2008
Assurant Solutions April 2002 - March 2004
United States ARMY November 1994 - July 2002
Skills
Operations Management, Logistics, Call Center Operations, Salesforce.com, Process Improvement, Call Center, Software Project..., Project Management, Virtual Teams, Change Management, Team Management, Leadership, Training, Call Centers, Business Development, Product Management, Strategy, Sales Process, Cross-functional Team..., Management, Customer Retention, Sales Management, SaaS, Business Analysis
Education
Cameron University 2000 — 2002
BBS, Marketing, Logistics, Military Science
DocuSign April 2015 - Present
RealNetworks November 2011 - September 2014
Expedia January 2010 - November 2011
Microsoft Corporation June 2006 - September 2009
Kaplan University April 2006 - May 2006
Assurant Solutions October 2005 - April 2006
American Express May 1996 - October 2005
Skills
SQL, C#, Java, Oracle, ASP.NET, Scrum, Software Project..., SDLC, Agile Project Management, Agile Methodologies, Release Management, Software Development, Business Intelligence, Enterprise Software, E-commerce, Testing, Web Services, Integration, SOA, Mobile Devices, Web Applications, Data Warehousing
Education
Florida International University 1991 — 1995
M.B.A.
Boğaziçi University 1986 — 1990
B.A.
Christ Fellowship Church April 2015 - Present
Christ Fellowship Church April 2014 - April 2015
The McKernan Financial Group January 2012 - January 2014
Northwestern Mutual October 2009 - February 2012
Assurant Solutions March 1995 - April 2009
Insurance Quote International 1994 - 1995
Skills
Insurance, Account Management, Sales Management, New Business Development, Customer Service, Sales, Marketing, Marketing Strategy, Direct Marketing, Call Centers, CRM, Customer Retention, Customer Satisfaction, Team Building, Strategic Planning, Strategy
Education
Barry University 2004 — 2008
Assurant Solutions November 2012 - Present
Assurant Solutions May 2008 - November 2012
Assurant, Inc. January 1996 - 2008
Bank South Corporation January 1993 - January 1996
Windham Brannon, PC 1991 - 1993
Ernst & Young January 1979 - December 1990
Skills
Risk Management, Auditing, Insurance, Sarbanes-Oxley Act, Enterprise Risk..., Financial Risk, Reinsurance, Internal Controls, Financial Analysis, Compliance, Underwriting, Process Improvement, Internal Audit, Financial Reporting, Financial Modeling, Banking, Accounting, Investments, Finance, Executive Management, Mergers & Acquisitions, Financial Services, IT Audit, Strategic Financial..., Due Diligence, Operational Risk..., Sarbanes-Oxley, Risk Assessment, Business Analysis, GAAP, Cash Management, US GAAP, Corporate Governance, SEC filings, Operational Risk, Corporate Finance, Managerial Finance, Solvency II, Portfolio Management, Consolidation, Treasury Management, Acquisition Integration, Restructuring, Cash Flow, IFRS, External Audit, Forecasting, Financial Audits, Financial Accounting, CPA
Education
Bob Jones University 1976 — 1979
Bachelor of Science, Accounting
Assurant 2008 - Present
Assurant Solutions January 2005 - Present
Skills
Direct Marketing, Account Management, Call Centers, Customer Experience, Cross-functional Team..., Relationship Management, Process Improvement, Business Analysis, Vendor Management, Program Management
Education
Carlos Albizu University - Miami Campus
Glic Solutions Inc January 2004 - Present
The Experts April 2013 - December 2013
Columbus Networks June 2008 - July 2012
Assurant Solutions 2006 - 2007
Holiday RV Superstores Inc November 2002 - June 2004
Aviation Sales, Inc. 2000 - 2001
Skills
Process Improvement, Sarbanes-Oxley Act, Accounting, Financial Analysis, Treasury, Forecasting, Analysis, Budgets, Mergers & Acquisitions, Payroll, Financial Reporting, Strategic Planning, Internal Controls, Due Diligence, Start-ups, Consulting, Managerial Finance
Education
Belhaven University
BSBA, Accounting
Loyola University New Orleans
Pre-Med
Assurant Solutions July 2014 - Present
Assurant Solutions March 2013 - June 2014
NV Energy March 2011 - March 2013
Wipro Technologies October 2005 - March 2013
National Grid – UK October 2005 - March 2011
Skills
PL/SQL, Oracle, .NET, Unix Shell Scripting, ClearCase, C#, Testing, SQL, Oracle SQL, Oracle Developer 2000, Visual Basic, Visual Studio, ADO.NET, Change Management, Documentation, Technical Documentation, Technical Analysis, JavaScript, XML, Agile Methodologies, Unix, Oracle Reports, VMS, Software Configuration..., PVCS, Forms Design, Data Modeling, Rational Rose, RDBMS, VBScript, MapGuide, Autodesk Software, ArcMap, ArcSDE, ArcGIS, ArcCatalog, Oracle Spatial, ASP.NET, SOAP, Crystal Reports, IIS, Toad, HTML, Shell Scripting, Requirements Analysis, SDLC, Visio, Web Services, TFS, Oracle Database
Education
Birla Institute of Technology and Science, Pilani 2005 — 2009
MS, Software Engineering
Delhi University
Computer Science
BW Technologies by Honeywell July 2008 - Present
Assurant Solutions July 2005 - June 2008
MK Battery 1995 - 2005
Education
California State University-Fullerton 1994 — 1998
Purdue University 1984 — 1986
Independent Contractor and Consultant September 2007 - Present
Assurant Solutions April 2002 - September 2007
CNA Insurance 2000 - 2002
ServiceMaster - American Home Shield Division 1999 - 2000
2 - 10 Home Buyers Warranty Corporation 1997 - 2000
Skills
Strategic Planning, Sales Management, Business Development, Product Management, Pricing, Product Development, Sales, Marketing, Direct Marketing, CRM, Forecasting, Coaching, Training, Recruiting, New Business Development, Sales Operations, Management, Leadership, Marketing Strategy, B2B, Project Management
Education
Butler University
BA, Liberal Arts and Business
Asurion February 2015 - Present
University of Texas at Dallas January 2010 - Present
Sabre Inc. August 2013 - January 2015
Assurant Solutions November 2013 - December 2014
Sabre Travel Network July 2010 - August 2013
Sabre Travel Network August 2005 - June 2010
Sabre Inc. July 2001 - July 2005
Education
North Carolina State University 1997 — 2001
Doctor of Philosophy (Ph.D.), Operations Research
Bilkent University 1995 — 1997
Master's degree, Industrial Engineering
Bilkent University 1991 — 1995
Bachelor's degree, Industrial Engineering
lycee pilote ariana 1984 — 1991
Bac, Maths
Assurant Solutions L&D CoordinatorAssurant SolutionsJune 2015 - Present
Assurant October 2013 - June 2015
Miami Vineyard Community Church October 2011 - October 2013
Nationwide Insurance November 2010 - July 2011
Sequent September 2007 - December 2009
Marriott Hotels 2003 - 2005
Winegardner & Hammons 2000 - 2003
Skills
Event Planning, Customer Service, Recruiting, Outlook, PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Office, Team Building, Leadership Development, Employee Relations, Human Resources, Interviews, Customer Satisfaction, Coaching, Training, Leadership, Employee Benefits, Organizational..., Onboarding, Performance Management, Payroll, Benefits Administration, Time Management, Employee Training
Education
Capella University
Bachelor's Degree
Columbus State 2009 — 2011
Associate Degree
Otterbein University
Assurant Solutions March 2014 - June 2014
Rite Aid November 2007 - August 2008
Xerox August 2006 - October 2007
CWork Solutions September 2003 - June 2006
Skills
Troubleshooting, Electronics, Testing, Operating Systems, Networking, Telecommunications, Wireless, RF, Manufacturing, Engineering, Help Desk Support, Analysis, Call Centers, Maintenance & Repair, Customer Service, Hardware, Software Installation, Technical Support
Education
Capital College, Pennsylvania State University 2009 — 2010
Information Systems
Central Penn College 2008 — 2008
Business Administration and Management, General
U.S. Navy 1995 — 2001
Certificate of Completion, Electronics
Palmyra High School 1991 — 1995
Diploma
Prestige Health Choice October 2014 - Present
AmeriHealth Caritas August 2013 - October 2014
CHCS Services 2002 - August 2013
iGatePatni 2002 - August 2013
Lindamood-Bell Learning Processes June 2002 - August 2002
Assurant Solutions 1989 - 2002
Assurant 1989 - 2002
Skills
Insurance, Seniors, Elder Care, Analysis, Long-term Care, Management, Healthcare, Call Center, Account Management, HIPAA, Health Insurance, Microsoft Office, Claim, Medicare, Training, Risk Management, Customer Service, Process Improvement, Leadership, Underwriting, Team Building, Property & Casualty..., Change Management, Program Management, Team Leadership, Medicaid, Healthcare Management, Claims Management, Business Analysis, Life Insurance, Strategic Planning, Managed Care, Fixed Annuities, Management Consulting, Business Intelligence, Coaching, Term Life Insurance, Operations Management, New Business Development, Business Process..., Project Planning, Data Analysis, Call Centers, Project Management, Vendor Management, Public Speaking, Healthcare Industry, Healthcare Information..., Software Documentation, Policy
Education
Barry University 1997 — 1999
MBA, Business Administration/MIS
Barry University
BA, Management
Assurant Solutions Customer Service Representative II - ResolutionsAssurant SolutionsOctober 2004 - February 2007
Assurant Solutions June 2002 - October 2004
ACS December 2000 - October 2001
Education
Cameron University 1993 — 1998
Bachelor of Music
Assurant Solutions June 2012 - Present
Assurant Solutions April 2011 - June 2012
Assurant July 2007 - June 2010
Assurant Solutions May 2005 - July 2007
Skills
Call Center, Vendor Management, Process Improvement, Customer Service, Access, Operations Management, Account Management, Insurance, Business Analysis, Team Building, Team Leadership, Data Analysis, Microsoft Excel, Leadership, PowerPoint, Claim, Microsoft Word, Project Management, Sales Management, Negotiation, Coaching, Management, Call Centers, Budgets
Education
Cameron University 1996 — 2000
Assurant Solutions September 2005 - Present
Jackson Hewitt January 1999 - April 2003
Education
Cameron University 1987 — 1988
Comanche County Memorial Hospital April 2014 - Present
Assurant Solutions July 2005 - January 2013
Skills
Desktop Support, Software Installation, Software Training, Desktop Administration, Desktop Hardware, Laptops, Computer Hardware, Computer Repair, Computer Maintenance, Computer Security, Computer Games, Computer Building, Remote Assistance, Technical Support, VPN, Hands-on Training, Desktop Computers, Active Directory, Virtual Assistance, Printers, Lotus Notes, Customer Service, Call Centers, Windows 7
Education
Cameron University 2001 — 2005
Business, Management, Marketing, and Related Support Services
Cameron University
New Horizons, Computer Learning Centers
Assurant Solutions September 2008 - Present
General Electric March 1991 - September 2008
GE Warranty Management 1991 - 2008
Sears 1988 - 1991
Arthur D. Little 1981 - 1988
Skills
Process Improvement, Vendor Management, Operations Management, Product Management, Risk Management, Six Sigma, Insurance
Education
Boston University 1984 — 1986
MBA, Management
Massachusetts Institute of Technology 1977 — 1981
SB, Management
Assurant Solutions January 2012 - Present
Assurant Solutions May 2007 - January 2012
Skills
Disaster Recovery, TSM, Business Continuity, Virtualization, Data Center, Servers, VMware, Netbackup, Visio, Windows Server, Enterprise Architecture, Storage, Linux, Software Documentation, Active Directory, IT Management, Security, Vendor Management, Server Architecture, Information Technology, Infrastructure, Operating Systems, Storage Area Networks, System Administration, Technical Support, Troubleshooting, VMware ESX, IT Operations
Education
Barry University 2003 — 2005
BS, Information Technology
Assurant Solutions July 2014 - Present
Assurant Solutions June 2013 - July 2014
Assurant Solutions November 2011 - May 2013
Assurant Solutions 2008 - 2011
Assurant Solutions 2007 - 2008
Kos Pharmaceuticals February 2005 - April 2007
Kos Pharmaceuticals June 2004 - January 2005
Kos Pharmaceuticals January 2003 - May 2004
Council Travel Services, Inc. August 1999 - March 2002
Council Travel Services, Inc. January 1996 - July 1999
Skills
Spanish, Technical Leadership, Data Warehousing, Business Intelligence, Communication Skills, Drive Results, Program Management, Portfolio Management, Financial Forecasting, Organizational..., Strategic Thinking, Business Alignment, Vendor Management, Business Analysis, IT Strategy, SDLC, Visio, Business Strategy, Leadership, Software Documentation, Cross-functional Team..., Business Process..., Data Modeling, Process Improvement, Requirements Analysis, Business Process, Project Portfolio..., Requirements Gathering, IT Management, PMO, Systems Analysis, SharePoint
Education
Florida International University 2014 — 2015
Executive Master of Business Administration
Barry University
Bachelor's degree, Information Technology, Magna cum laude
Assurant Solutions September 2005 - Present
Assurant Group 2003 - 2005
Assurant Group 1999 - 2003
American Bankers Insurance Company of Florida October 1995 - November 1999
American Bankers Insurance Company of Florida November 1994 - October 1995
Colodny Fass & Talenfeld 1993 - 1994
Education
University of Miami School of Law 1988 — 1991
JD, LAW
University of Miami - School of Business 1979 — 1983
BBA, Accounting
Boston College 1977 — 1979
History, Marketing
Macys.com May 2012 - Present
General Motors January 2011 - February 2012
Assurant Solutions October 2009 - June 2010
Georgia State University August 2008 - May 2010
Locumsmart LLC June 2009 - July 2009
Tata Consultancy Services August 2004 - July 2008
Daimler Chrysler Research & Technology June 2003 - December 2003
Skills
Business Analysis, Requirements Analysis, SDLC, Business Process, Testing, ETL, Datastage, Middleware, Unix Shell Scripting, Mingle, Confluence, Visio, UML, MS Project, Integration, Data Modeling
Education
Georgia State University 2008 — 2010
Masters of Science, Information Systems
Birla Institute of Technology and Science, Pilani 2000 — 2004
MSc, Information Systems
Assurant Solutions August 1996 - Present
Skills
Insurance, General Insurance, Claim, Reinsurance, Claims Management, Process Improvement
Education
Bloomsburg University of Pennsylvania 1976 — 1979
Bachelor of Science (B.S.), Special Education and Teaching
Progressive Waste Solutions February 2014 - Present
Assurant Solutions May 2012 - Present
Kaplan University March 2012 - September 2012
Miami-Dade County December 2005 - March 2012
Florida Power & Light August 1994 - December 2005
FPL July 1976 - December 2005
Skills
Human Relations, Lifestyle Coaching, Leadership Development, Coaching, Customer Service, Team Building, Staff Development, Public Speaking, Leadership, Call Centers, Human Resources, Government, Process Improvement, Project Management, Recruiting, Time Management, Employee Relations, Program Management, Policy, Strategic Planning, Training, Management, People Skills, Employee Training, Operations Management, Organizational..., Performance Management, Team Leadership, Customer Satisfaction, Interviews, Change Management, Insurance, Vendor Management, Onboarding, Hiring, Business Strategy, Supervisory Skills, Talent Management, Administration, Business Process...
Education
Barry University 2001 — 2004
Master of Science, Human Resources
Notre Dame Academy 1972 — 1976
High School, High School
Marilyn C. Baum January 2009 - Present
Campership Fund October 2010 - Present
Morningside Arabians October 2000 - Present
Assurant Specialty Property July 2007 - December 2008
Assurant Solutions April 1999 - June 2007
Fidelity Bank June 1996 - March 1999
Bank of America June 1993 - February 1995
Skills
Coaching, Interviewing, Policy, Customer Service, Teamwork, Leadership Development, Organizational..., Employee Engagement, Conflict Management, Performance Management, Staff Development, Executive Coaching, Instructional Design, Mentoring, Personal Development, Change Management, Team Building, Career Development, Organizational Change, Interviews, Training, Human Resources, Employee Training, Leadership, Strategy, Workshop Facilitation, Talent Management, Succession Planning, Employee Relations, Training Delivery, Organizational..., Personnel Management, Recruiting, Performance Improvement, Onboarding, Organizational Design, Culture Change, Employee Benefits, Management, Conflict Resolution
Education
California Polytechnic State University-San Luis Obispo 1981 — 1983
MBA
Principia College
BA
University of Miami October 2015 - Present
Norwegian Cruise Line 2013 - July 2015
Assurant Solutions May 2008 - March 2013
Assurant Solutions January 2005 - May 2008
Assurant Solutions 2001 - 2005
Assurant Solutions 1999 - 2001
Assurant Solutions 1996 - 1999
Skills
Performance Management, Succession Planning, Business Intelligence, Microsoft Excel, Sourcing, Microsoft Office, Instructor-led Training, Video Conferencing, Webinars, Employee Training, E-Learning, Certified DDI..., New Hire Orientations, Employee Benefits, Software Documentation, Process Improvement, Leadership Development, Human Resources, Program Management, Training, Onboarding, Organizational..., Vendor Management, Leadership, Team Building, Staff Development, Employee Engagement, Management, Employee Relations, Personal Development, Organizational..., Workforce Planning, Coaching, Career Development, Training Delivery, Personnel Management, Analysis, Talent Acquisition, Workshop Facilitation, Time Management, Organizational Design, Management Development, Culture Change, Executive Coaching, Instructional Design
Education
Barry University 2004 — 2007
BSPA, Business Administration, graduated summa cum laude
Assurant Solutions October 2007 - July 2014
The Salt Cellar January 2006 - October 2007
Skills
Call Centers, Freight, Leadership, Program Management
Education
Cameron University 2012 — 2016
Master's degree, Psychology
Cameron University 2006 — 2010
Bachelor of Science, Psychology
Prestige Cruise Holdings April 2010 - Present
Oceania Cruises April 2010 - Present
Assurant Solutions February 1995 - August 2009
Education
Barry University
BS, Professional Administration with a specialization in Information Technology
Assurant Solutions September 2005 - Present
Citigroup Technology Infrastructure LATAM October 1989 - March 2004
Skills
Cisco Technologies, Disaster Recovery, Cisco Call Manager, Security, IT Management, IT Service Management, Active Directory, Business Continuity, Visio, Firewalls, Network Security, Virtualization, SharePoint, Servers, Enterprise Architecture, VPN, Data Center, ITIL, Vendor Management, Windows Server, VMware, IT Operations, Information Technology, System Deployment, Infrastructure, IT Strategy, Server Architecture
Education
Barry University 1999 — 2002
IT
University of Georgia 2010 - Present
Assurant Solutions May 1997 - April 2005
Skills
Training, Leadership, Nonprofits, Information Graphics, Data Entry, Management, Administration, Community Outreach, •Provides..., •Superb multi-tasking..., Work Without Supervision, Grasp New Concepts..., High Level..., Corporate Identity, Graphic Design, Account Reconciliation, Deposit and..., Volunteer Management
Education
University of Phoenix 2012 — 2016
Master, Human Services, General
Beulah Heights University 2003 — 2009
Bachelor of Arts (B.A.), Educational Leadership and Administration, General
Various Tech Consulting firms December 2013 - Present
RCCL/Compucom May 2009 - December 2013
Assurant Solutions June 2008 - May 2009
Self Contractor January 2007 - June 2007
Medtronic August 2006 - January 2007
Honeywell 1996 - 1998
Skills
Microsoft Excel, Customer Service, English, Outlook, PowerPoint, Windows, Microsoft Word, Teaching, Microsoft Office, Research, Active Directory, Troubleshooting, Access, Technical Support, Databases
Education
Boston College 1984 — 1985
Bachelor's Degree, Biology and Chemistry
Assurant Solutions February 1997 - Present
Skills
Customer Experience, Insurance, Management, Strategic Planning, Marketing, Competitive Analysis, Analysis, Business Analysis, Strategy, Marketing Strategy, Business Development, Business Process..., Business Intelligence, B2B Marketing, Market Analysis, SQL, Database Marketing, B2B, Product Development, Product Management, Training
Education
Georgia State University - J. Mack Robinson College of Business 2000 — 2002
MBA, E-Commerce
Bob Jones University 1994 — 1996
BS, Marketing
Assurant Solutions January 2008 - Present
UGI Corporation April 1997 - August 2007
Skills
General Ledger, Sarbanes-Oxley Act, Financial Reporting, Auditing, GAAP, Accounting, Account Reconciliation
Education
Cabrini College
Master of Science in Organizational Leadership, Business
Immaculata University
Bachelor of Science (BS), Accounting
California Department of Social Services September 2011 - Present
Assurant Solutions February 1996 - May 2009
Custard Insurance Adjusters January 1994 - January 1996
Skills
Claims Management, Claim, Property & Casualty..., General Insurance, Insurance, Liability, Casualty, Legal Liability, Commercial Insurance, Underwriting, Property Damage, Reinsurance, Property Claims, Subrogation, Xactimate
Education
California State University-East Bay 1972 — 1976
B.S., Sociology/Social Welfare
Laney College 1970 — 1972
Associate of Arts (A.A.), General Studies
Assurant Solutions August 2012 - Present
UnitedHealth Group April 2011 - August 2012
Symantec April 2001 - April 2011
Skills
Solaris, Unix, Netbackup, Disaster Recovery, Perl, High Availability, Storage Area Networks, AIX, Storage, Linux, Veritas Cluster Server, HP-UX, Virtualization, Agile Methodologies, Sun, Storage Virtualization
Education
Brown College
McDonald's Corporation June 2011 - July 2011
Assurant Solutions January 2008 - June 2009
Skills
Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Access, LibreOffice, HTML
Education
Cameron University
YMCA March 2013 - Present
Assurant Solutions 2007 - Present
Education
Cameron University 2002 — 2007
Health and Physical Education
Southwestern Oklahoma State University
Athletic Training
Assurant Solutions September 2005 - Present
Education
Cameron University 2012 — 2015
Currently seeking Bachelors in Science, Medical Microbiology and Bacteriology
Great Plains Technology Center 2004 — 2005
Completed Medical Terminology course, Medical Secretary certification
Assurant Specialty Property October 2012 - May 2015
Assurant Solutions April 2002 - October 2012
Oklahoma Blood Institute March 1999 - February 2000
Skills
Insurance, Claims Handling, Property & Casualty..., Customer Satisfaction, Customer Service, Data Entry, Microsoft Office, Call Center, Sales, Health Insurance, Customer Retention, Selling, Call Centers, Public Relations, Leadership, Training, Customer Experience, Outlook
Education
Cameron University 1993 — 2006
Bachelor of Science (BS), Psychology
Financial Services May 2014 - Present
Assurant Solutions 1984 - 2013
Skills
Financial Services, Insurance, General Insurance, Financial Reporting, Financial Analysis, Finance, Business Process..., Process Improvement, Risk Management, Business Analysis, Analysis, Leadership, Management, Underwriting, Vendor Management, Visio, Accounting
Education
Florida International University - College of Business 2008 — 2009
Master's Degree, Accounting
Barry University 1997 — 1999
Master of Business Administration (M.B.A.), Business Administration and Management, General
Assurant Solutions May 1988 - Present
AIG 1981 - 1984
San Miguel Corporation 1979 - 1981
Skills
User Acceptance Testing, SDLC, Quality Center, Quality Assurance, Test Planning, Waterfall
Education
California State University-Los Angeles 1991 — 1993
Bachelor's Degree, Computer Science
Mapua Institute of Technology 1974 — 1979
Bachelor's Degree, Industrial Engineering and Management
Assurant Specialty Property 2013 - 2015
Assurant Solutions 2007 - 2013
Assurant Solutions 2004 - 2007
Skills
Team Leadership, Team Building, Customer Service, Customer Satisfaction, Process Improvement, Employee Training, Microsoft Office, Supervisory Skills, Team Management, Vendor Management, Training & Development, Vendor Relations, Quality Improvement, Quality Assurance, Call Centers, Claim, Property, Customer Retention, Microsoft Excel, Strategic Planning, Training
Education
Cameron University 1993 — 1998
Bachelor's degree, Music Education