AT&T Telecommunications
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AT&T Telecommunications Employees
AT&T Telecommunications 1972 - Present
Skills
Telecommunications, IP, Managed Services, MPLS, Troubleshooting, Cisco Technologies, Unified Communications, Telephony, Ethernet, Switches, Data Center, Computer Network..., WAN
Education
Barry University
Accounting and Business/Management; Executive Secretary
The Home Depot February 2015 - Present
Nike November 2012 - August 2014
CreditYes.com 2010 - July 2013
E-Z GO September 2008 - March 2009
Kayser Development 2004 - 2009
Qwest Telecommunications 2002 - 2004
MCI WorldCom 1995 - 2001
AT&T Telecommunications 1992 - 1995
Skills
Sales, Sales Management, Sales Operations, Salesforce.com, Lead Generation, Telecommunications, Account Management, New Business Development, B2B, Direct Sales, Management, Direct Marketing, Trade Shows, Strategic Partnerships, Digital Marketing, SEO, Advertising, Strategic Planning, Leadership, Marketing, Retail Sales, Merchandising
Education
Oregon State University 1984 — 1988
BS, Speech Communications
Jesuit High School 1980 — 1984
Diploma
Cobb County Schools August 2012 - Present
Telecom Professionals For Social Responsibility March 2010 - Present
AT&T Telecommunications March 1990 - July 2009
The Center For Urban Missions January 1989 - February 1990
Skills
Fundraising, Public Relations, Microsoft Office, Customer Service, Social Media Marketing, Social Networking, PowerPoint, Microsoft Excel, Community Outreach, Microsoft Word, Facebook, Program Development, Psychology, Leadership, Program Management, Grant Writing, Sales, Public Speaking
Education
Jefferson State Community College
basic studies, General Sales, Merchandising and Related Marketing Operations
Kennesaw State University - Michael J. Coles College of Business
Phillips High
Phillips High
Hilton Worldwide June 2013 - Present
Hilton Worldwide December 2009 - June 2013
Mercer HR Consulting January 2004 - November 2008
AT&T Telecommunications 1996 - 2003
Skills
Leadership, Project Management, Human Resources, Analysis, Time Management, Performance Management, Strategic Planning, Hotels, Team Building, Training, Change Management, Customer Service, Management, Contract Negotiation
Education
University of Kansas
BS, Civil Engineering
MasTec Advanced Technologies September 2013 - Present
AT&T Telecommunications May 2000 - February 2013
Bank of America January 1998 - January 1999
Bank of America April 1993 - 1998
Skills
Customer Service, Outlook, Visio, Customer Satisfaction, Call Center, Troubleshooting, Software Documentation, Call Centers, Project Management, Access, Computer Hardware, VoIP, Technical Support, System Administration, Leadership, Teamwork, Management, Networking, Telecommunications, Telephony, Routers, Cabling, Switches, Computer Network..., Microsoft Word, WAN, Security, VPN, Help Desk Support, T1, Cisco Technologies, Wireless Networking, Laptops, Microsoft Office, Cross-functional Team..., Business Analysis, Time Management, Team Building, Microsoft Excel, LAN-WAN, Software Installation, Vendor Management, Wireless, Training, Team Leadership, Process Improvement, Integration, Strategic Planning, Program Management
Education
University of Phoenix 2009 — 2011
Master Degree, Business
DeVry University 1999 — 2001
Bachelor of Science, Telecommunications Management
Profiles International July 2008 - Present
AT&T Telecommunications May 1975 - June 2008
Education
Mclennan Community College
Business Management
Time Warner Cable July 2013 - Present
Modern Woodmen of America May 2012 - June 2013
ATT Telecommunications 2004 - 2012
Skills
Microsoft Excel, Project Management, Vendor Management, Project Planning, Account Management, Leadership, Outlook, Access, Insurance
Education
Indiana Wesleyan University 2007 — 2009
Master of Business Administration (MBA), Management
University of Louisville 2000 — 2004
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
TEKsystems December 2014 - August 2015
Artech Information Systems/Ericsson (Contracted to Centurylink) September 2014 - November 2014
Mountain Limited (Contracted to Centurylink) April 2014 - July 2014
Osmose Communications Services ( Contracted to Centurylink ) July 2013 - April 2014
Apex Systems ( Contracted to Centurylink ) September 2012 - January 2013
AT&T Telecommunications May 2000 - September 2012
Austin Powder Company July 1995 - January 1999
Gulf Engineers and Consultants January 1995 - June 1995
Skills
Frame Relay, Telecommunications, Troubleshooting, Software Installation, Computer Hardware, Teamwork, Windows, Outlook, Problem Solving, Routers, Ethernet, Microsoft Office, Customer Relations, VPN, ISDN, TCP/IP, LAN/WAN, Cabling, Customer Service, sonet multiplexing, Fiber Optics, AC and DC power systems, sonet networking, carrier systems, Carrier Ethernet, carrier system and..., IP PBX, digital signal repeaters, ADSL, POTS, T1 T3 DS1 DS3, Mops, carrier wireless, Ciena wireless ethernet..., LAN-WAN, Transmission, Routing, Networking, Computer Network..., Telephony, Wireless, Wireless Networking, DSL, VoIP, T1, MPLS, Optical Fiber, NDFOS, FIREWORKS, BIDMASTER
Education
Southeastern Louisiana University 1981 — 1991
Physical Education Teaching and Coaching, 2.4
United States Army Heavy Construction Equipment Repair School 1987 — 1987
Certified in Heavy Construction Equipment Repair, Heavy Equipment Maintenance Technology/Technician, 100
Ponchatoula High School 1977 — 1981
general, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.5
Southwire Company 2012 - 2014
AT&T Telecommunications 2007 - 2012
BellSouth Business Systems May 2000 - December 2006
Georgia-Pacific LLC January 1999 - May 2000
Material International, Inc. May 1997 - December 1998
AVSCO Aviation Service Company January 1995 - May 1997
United States Air Force June 1983 - June 1987
Skills
Six Sigma, Project Management, SAP, Visio, MS Project, PowerPoint, Integration, Telecommunications, MS Excel Pivot Tables, Leadership, Process Improvement, FAA Certifications, MS Word, MS Visio, Cross-functional Team..., Project Planning, Team Leadership, Management, Program Management, Capital Budgeting, Construction Management
Education
Georgia State University 1991 — 1994
Bachelor of Science (BS), Aviation/Airway Management and Operations
Embry-Riddle Aeronautical University 1987 — 1988
Associate's degree, Aeronautics/Aviation/Aerospace Science and Technology, General
XO Communications March 2013 - Present
XO Communications January 2001 - March 2013
AT&T Telecommunications April 1997 - December 2000
TCG April 1994 - April 1997
Skills
Telecommunications, Contract Negotiation, MPLS, Ethernet, Team Building, Optical Fiber, Wireless, B2B, Account Management, Networking, IP, T1, VoIP, Network Design, Fiber Optics, DWDM
Education
New York Institute of Technology - NYC 1990 — 1994
Bachelors of Science in Architectural Technology
City University of New York-College of Staten Island 1989 — 1990
Liberal Arts and Sciences, General Studies and Humanities
State University of New York at Delhi 1988 — 1989
Architectural Technology/Technician
Staten Island Technical HS class of 88
Staten Island Technical High School
SAP March 2015 - Present
PRISM-SAP-GSA April 2011 - March 2015
Fannie Mae April 2005 - April 2011
AT&T Telecommunications April 2001 - November 2004
Excel Communications September 1999 - February 2001
Skills
Sybase, Replication, Oracle, Database Administration, Unix, Database Design, Linux, Unix Shell Scripting, Sybase OpenSwitch, Performance Tuning, Sybase IQ, Business Intelligence, Data Modeling, Data Warehousing, Enterprise Architecture, Requirements Analysis, SDLC, SQL, Shell Scripting
Education
Osmania University 1993 — 1996
Master's Degree, Computer Applications, Masters
Florida Rock & Tank Lines December 2014 - March 2015
United Way of the CSRA August 2013 - August 2014
Sears Holding Corporation January 2013 - August 2013
Sears Holdings Corporation April 2010 - January 2013
Southern Travel Agency February 2010 - May 2010
Total Fence Solutions January 2009 - February 2010
AT&T Telecommunications April 2006 - February 2009
Bellsouth Telecommunications April 1999 - April 2006
Southern Bell Telecommunications April 1990 - April 1999
Skills
Databases, Community Outreach, Nonprofits, Program Development, Team Building, Management, Quality Assurance, Training, Microsoft Office, Time Management, Team Leadership, Customer Service, Public Speaking, ReferNET, Triversity, Client Base Plus, DOS, Siebel, BOCRIS, SAP, DOE, Sales, Leadership Development, Leadership, Strategic Planning, Budgets
Education
Ogeechee Technical College 2012 — 2016
Pursuing Diploma, Business Administration Technology and Opticianry Program (Double Major), 4.0 GPA
Augusta Technical College 2001 — 2001
Computer Science
AXA Equitable October 2012 - Present
BELHAM MANAGEMENT IND March 2004 - February 2009
AT&T TELECOMMUNICATIONS January 1999 - June 2002
Skills
Troubleshooting, Microsoft Office, Customer Service, Excel, Customer Relations, Testing, Research, Word, Problem Solving, PowerPoint, Engineering, Outlook, Documentation, Customer Satisfaction, Telecommunications, Team Leadership, Writing, Electronics, Electrical, Teamwork, Scheduling, Windows, Insurance Training, Insurance Policies, Budgets, Training, Project Management, Microsoft Excel, Software Documentation
Education
University of North Carolina at Charlotte 2009 — 2011
Bachelors of Science, Electrical Engineering Technology
Central Piedmont Community College 2007 — 2007
Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician, 4.0
Central Piedmont Community College
Associate, Applied Science Electrical Engineering Technology
AT&T Telecommunications November 2007 - Present
Advocare 2012 - 2013
AT&T October 2000 - November 2007
AT&T January 1998 - January 2007
Skills
Computer Network..., Networking, Switches, VoIP, Telecommunications, Disaster Recovery, Wireless, Troubleshooting, Testing, Provisioning, Software Installation, Network Security, LAN-WAN, T1, Data Center, Analysis, QoS, Team Building, Network Operations, Switch, Customer Service, Microsoft Office, Management, Project Management, Microsoft Project, Ethernet, LTE, IP Networking, TCP/IP, IPv6, Metro Ethernet, Ethernet over Copper, IPTV, Cloud Computing, Big Data, Stakeholder Management, Program Management, Conflict Management, Project Finance, Business Case...
Education
University of Alabama at Birmingham 2013 — 2013
Project Management Certification Program, Project Management, 4.4 CCU's
ITT Technical Insitute 1998 — 2000
Associates, Applied Computer Science
ITT Technical Institute
Basic Electronics/Electricity Digital Electronics Applied Computer Science
Qwest Communications March 2008 - May 2011
Qwest Communications October 2004 - March 2008
Qwest Commnications January 2003 - October 2004
Qwest Communications November 2000 - January 2003
Midwest Cable TV October 1990 - October 1991
MCI March 1987 - October 1990
AT&T Telecommunications 1983 - 1987
AT&TCommunications 1979 - 1983
Skills
Financial Analysis, Vendor Management, Forecasting, Variance Analysis, Budgets, Analysis, Financial Reporting, Financial Modeling, Finance, Accounting, Sarbanes-Oxley Act, Business Planning, Strategic Financial..., Access, Internal Controls, Telecommunications
Education
Indiana University Bloomington 1976 — 1979
MBA, Finance
Indiana University Bloomington 1970 — 1974
BA, History and Anthropology
Csx February 2011 - Present
At&t telecommunications January 2001 - December 2009
U.S. Army July 1996 - September 2000
Skills
Contract Management, Transportation, Security Clearance
Education
Hobart Institute of Welding Technology 2009 — 2011
Associates degree, Structural and pipe welding /blueprint reading
Freelance Makeup Artistry by Joan K. June 2009 - Present
AT&T Telecommunications June 1999 - Present
Education
University of Phoenix 2010 — 2012
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Finkel and Associates Corporate Training Services November 2001 - Present
Saudi Aramco (Saudi Arabia) January 2010 - November 2011
Overhead Reduction Services 2003 - 2010
Crawford and Company 1997 - 2001
FM Stainless Manufacturing 1995 - 1997
AT&T Telecommunications 1990 - 1995
AT&T Telecommunications 1983 - 1990
BellSouth Corporation 1979 - 1983
Department of Defense - Dependent Schools 1975 - 1977
Skills
Performance Management, Training Needs Analysis, Instructional Design, Course development, Compression Planning..., Technical Writing, Text Editing, Analysis, Leadership Development, Editing, Workshop Facilitation, Management, Employee Training, Leadership, Sales, Consulting, Organizational..., Adult Education, Performance Consulting, Organizational..., Learning Management, ADDIE, Program Management, Plannning, Management Development, Human Performance, Telecommunications, Technical Training, Marketing, Coaching, Team Building, Training, Planning
Education
Compression Planning 2000 — 2000
Certification, Leading structured brainstorming sessions
The Johns Hopkins University 1972 — 1974
MS Education, Reading Diagnosis and Remediation
University of Alabama 1967 — 1971
BS Education, Education
Ardyss International 2009 - 2010
ATT Telecommunications December 2007 - October 2009
ATT November 2004 - October 2009
BellSouth Small Business Systems November 2004 - December 2007
Ajilon Communications May 2000 - September 2004
Nextel Communications August 1997 - May 2000
Metro Staffers of April 1995 - February 1997
Peachtree Mobility February 1994 - February 1995
GE Capital June 1992 - February 1994
MCI Communications January 1990 - January 1992
Education
DeVry Institue of technology 1983 — 1986
N/A, Computer Information Systems
Frederick Douglass Highh School 1978 — 1983
DeVry Institute of Technology
Computer Information Systems
AT&T Telecommunications March 1999 - Present
Peterbuilt Motors Inc September 1994 - June 1999
OshKosh B'gosh December 1988 - June 1994
Textron Aerospace May 1985 - October 1987
Holley Performance Products June 1982 - June 1985
Skills
New Business Development, Inventor, Entrepreneurship, Public Speaking, Small Business, Marketing Strategy, Team Building, Start-ups, Knowledge Sharing, Strategic Planning, Public Relations, Marketing
Education
Tennessee Realtor License 2001 — 2002
Realtor License
Nashville State Community College 1992 — 1996
Associate's degree, Automated Robotics
Singer Technical Services 1986 — 1987
Certificate, Heating, Ventilation, Air Conditioning and Refrigeration
Tennessee Technology Center at Nashville 1984 — 1986
Certificate of Completion, Heating, Ventilation, Air Conditioning and Refrigeration
Greenbrier High School 1978 — 1982
Including 2 years at Trade Scool studying Electricity/Electronics
SSi (Summit Systems Inc) - Audio, Video, Cabling, Construction October 2014 - Present
Dew Learning/Servant Interactive - Educational Software (SaaS) May 2012 - September 2014
UCB - Pharmaceutical, Biotech March 2006 - December 2011
UCB - Pharmaceutical, Biotech January 2000 - February 2006
EDAP Technomed - Medical Devices January 1999 - January 2000
MeadWestvaco - Display manufacturing, metals, plastics July 1997 - December 1999
AT&T - Telecommunications May 1988 - July 1997
Skills
Acquisition Integration, Auditing, Billing Systems, Board of Directors..., Budget, Cash Flow, Competitive Analysis, Competitive Intelligence, Compliance, Consolidation, Contract Negotiation, Customer Service..., Decentralization, CRM, Divestitures, Due Diligence, Financial Analysis, Financial Reporting, Forecasting, Human Resources, Government Contracting, IFRS, Inventory Management, Manufacturing, Medical Devices, Market Research, Mergers, Operations Management, P&L Management, Performance Metrics, Process Improvement, P&L Forecasting, P&L Oversight, Profit Maximization, Pharmaceutical Industry, Pricing Strategy, Product Launch, Revenue Enhancement, SAP ERP, Strategic Planning, Strategic Sourcing, Strategic Partnerships, Start-ups, Sales Operations, Telecommunications, Technology Integration, Team Leadership, Turnaround Experience, US GAAP, Process Control
Education
J. L. Kellogg Graduate School of Management
Executive Development Program
University of Phoenix
MBA, International Business
New Mexico State University
BBA, Finance, Economics, Business Computer Systems
Florida State University
Certificate in Financial Planning
Sacred Heart School August 2015 - Present
Harlem RBI June 2015 - Present
Martina Arroyo Foundation May 2015 - Present
The Distrikt Hotel February 2015 - Present
Freelance Vocalist/Performer November 2014 - Present
Abyssinian Baptist Church September 2013 - Present
Harlem Tax January 2014 - February 2015
AT&T Telecommunications September 2014 - December 2014
Samsung September 2013 - August 2014
NYC Marshal's Office November 2013 - November 2013
Skills
Retail, Merchandising, Store Management, Loss Prevention, Customer Service, Visual Merchandising, Inventory Management, Retail Sales, Sales, Microsoft Office, Inventory Control, Customer Satisfaction, Microsoft Excel, Profit, Microsoft Word, Store Operations, PowerPoint, Big Box, Time Management, Planograms, Telephone Skills, Process Scheduler, Data Entry, POS, Purhase Orders, Invoicing, Outlook, Training, Teamwork, Employee Training, Office Administration, Cashiering, Purchasing, Event Planning, Administration, Microsoft Publisher, Critical Thinking, Supervisory Skills, Performing, Singing, Conducting, Musicians, Concerts, Musical Theatre, Google Docs, Music Theory, Piano, Keynote, Garageband, Coordinating Events
Education
Northern Arizona University 2006 — 2012
BMed & BMA, Choral Education & Vocal Performance minor in English
Northern Arizona University 2006 — 2012
Bachelor of Music Education:Choral Education, Bachelor of Music Performance: Vocal Performance
Celebration July 2014 - Present
Independent January 2004 - Present
Naples Chocolate Stroll October 2013 - Present
Grace Place October 2014 - November 2014
Cherry HIll Photo October 2005 - December 2005
Independent Contractor March 2001 - December 2003
AT&T Telecommunications March 1971 - December 1999
Skills
Holistic Health, Public Speaking, Stress Management, Blogging, Curiosity, Metaphor, Facebook, Fundraising, Event Management, Social Media, Social Networking, Volunteer Management, Event Planning, Social Media Marketing, Public Relations, Coaching, Fundraisers, Entertainment, Non-profits, Leadership Development, Marketing, Leadership, Community Outreach, Press Releases, Motivational Speaking, Newsletters, Personal Development, Emcee, Small Business, Time Management, Teaching, Sales
Education
World Laughter Tour 2008 — 2008
Certified Laughter Leader
Professional Voice Training Pam Pfeiffer- Clearwater, Florida 2004 — 2008
Professional Vocalist Traininig
Coactive Space Coactive Particles 2000 — 2001
Leadership-Sebastopol, California, Leadership
Coaches Training Institute 1999 — 2001
CPCC-Certified Professional Coactive Coach-Bloomington, Minnesota, Coactive Coaching, Certification
Metropolitan State University 1994 — 1998
Human Communications Human Development, Communications
Normandale Community College 1984 — 1994
AA, Elective Studies
Acuative October 2013 - Present
Synergy Prime Realty 2006 - Present
Cisco Systems January 2011 - October 2013
Atompod Networks, Advance Data Communications January 2010 - January 2011
At&t Telecommunications January 2000 - January 2010
Skills
Telecommunications and..., BICSI, Telephony, Fiber Optics, VLAN, Cisco Nexus, Cisco Routers, Cisco UCS, Cisco Technologies, IP, Telepresence, Infrastructure, LAN-WAN, Data Center, Network Design, Cisco IOS, Troubleshooting, VMware, Switches, Ethernet, VMware ESX, Servers, Cisco Call Manager, VoIP, TCP/IP, Telecommunications, Wireless Networking, WAN, Cabling, Cisco VoIP, Computer Hardware, Routers, Networking, DHCP, Unified Communications, Hardware, System Deployment, Computer Network..., Information Technology, Storage Area Networks, Routing, Network Architecture
Education
Cisco Systems 2014 — 2014
CCT Switching and Routing certified, CCT Data Center certified
Cisco Systems 2012 — 2014
CCT Data Center, UCS, Routers, Switches, MDS, Wave
BICSI 2010 — 2010
Basic Training, Structured Cabling
Heald College 1999 — 2001
AAS Computer Technology, AS Computer Technology
Divine Word College Philippines 1991 — 1994
BS, Commerce of Management
Park District Risk Management Agency (PDRMA) June 2011 - Present
Cobblestone Communications June 2001 - September 2011
Beacon Alliance May 1998 - May 2001
Freelance Writer May 1993 - May 1998
AT&T Telecommunications July 1992 - April 1993
Skills
Writing, Copy Editing, Editing, Newsletters, Marketing Copy, Marketing Strategy, Articles, Marketing, SEO, Internal Communications, Corporate Communications, Strategic Planning, Content Development, Media Relations, CRM, Editorial, Advertising, Public Relations, Web Content, Budgets, Social Media Marketing, Marketing Communications, Strategic Communications, Crisis Communications, Copywriting, Speech Writing, Press Releases, Publications, Strategy, Training, Trade Shows, Integrated Marketing, Leadership, Email Marketing, Social Media, Communication Training, Blogging, B2B, Management, Program Management, Content Management, Magazines, Publishing, Message Development, Brand Development, B2B Marketing, Communications Planning, Corporate Branding, Direct Mail, Feature Articles
Education
Manhattan College 1980 — 1984
Bachelor of Arts (B.A.), Communications
Collections Manager SAIC Collection AnalystSAICMarch 2011 - Present
SAIC March 2011 - Present
AT&T Telecommunications August 2000 - July 2009
Skills
Microsoft Excel, PowerPoint, Communication, Hyperion EPM, Costpoint, WAWF, SAP ERP, QuickBooks, Outlook
Education
Athens State University 2011 — 2013
Acquisition and Contracts Management
The Syber Group November 2012 - Present
Tiger Green LED September 2009 - November 2011
AT&T Telecommunications March 2007 - March 2009
XO Communications March 2005 - January 2006
Expedite Media Group January 2002 - October 2004
CenturyLink / Qwest Telecommuniations July 2000 - November 2001
AT&T Telecommunications February 1999 - June 2000
Intermedia Communications January 1998 - December 1998
Verizon / MCI Communications May 1990 - November 1997
Skills
Selling, Management, CRM, Solution Selling, Leadership, Strategy, Customer Service, Sales, Training, Team Building, Direct Sales, Sales Process, Negotiation, Telecommunications, Salesforce.com, Account Management, Sales Operations, Managed Services
Education
Illinois State University
Bachelor of Arts, Speech Communications
Illinois State University
Bachelor's degree
Financial Education Services (FES) September 2015 - Present
PROGRESSIVE WASTE SOLUTIONS May 2014 - Present
Coldwell Banker Reap Realty February 2010 - Present
AT&T Telecommunications October 1998 - April 2010
AT&T October 1998 - April 2010
Skills
REO, Real Property, Buyer Representation, Commercial Real Estate, Real Estate, Sellers, Customer Service, Residential Homes, Short Sales, Selling, FHA, Marketing, Relocation, First Time Home Buyers, Listings
Education
Northwestern State University 2006 — 2008
Associates, Academics
Peabody Magnet High 1992 — 1995
Diploma, Academics
AT&T Mobility December 2013 - Present
Vinculums January 2011 - December 2013
Vinvulums July 2013 - November 2013
Vinculums January 2011 - November 2013
Teksystems/Vinculums January 2011 - November 2013
AT&T Telecommunications August 2003 - November 2010
AT&T May 2000 - November 2010
SBC COMMUNICATIONS June 2003 - August 2003
PACIFIC BELL May 2000 - June 2003
Skills
Telecommunications, Switches, LTE, Troubleshooting, Microsoft Office, Excel, Access, T1, Problem Solving, Customer Relations, Billing, Transportation, Ethernet, Team Leadership, Team Building, Process Improvement, Customer Service, ATM networks, Microsoft Excel, CDMA, Optical Fiber, Fiber Optics, DSL, Invoicing, Wireless Networking, IP, VoIP, Microwave, RF, Computer Network..., Managed Services, MPLS, 3G, Call Center, Account Management, Telephony, Vendor Management, WAN, Customer Satisfaction, Provisioning, Network Engineering, Frame Relay, GSM, Integration, Cellular Communications, UMTS, DS3, WiMAX, Network Design, 4G
Education
Cypress College 1991 — 1993
Cypress College 1989 — 1991
None, Radiology
GIE Media, Inc. January 2012 - Present
Lisa McKenna--freelance writing & editing 2001 - January 2012
Federal Reserve Bank of Cleveland 1998 - 2000
PCT Magazine September 1995 - November 1998
Reynolds Metals Company January 1991 - April 1994
AT&T Telecommunications October 1990 - January 1991
Akron Beacon Journal September 1989 - October 1990
Skills
Editing, Editorial, Publications, Magazines, Marketing, B2B, AP Style, Journalism, Copy Editing, Feature Articles, Newspapers, News Writing, Storytelling, Publishing, Research, Trade Shows, Newsletters, Web Content, Blogging, Copywriting, Press Releases, Social Media
Education
Northwestern University 1994 — 1995
MSJ, Journalism
Miami University 1985 — 1989
B.S., Business-Marketing
Our Lady of the Elms
AmeriTeam Realty, Inc. August 2014 - Present
Weichert Realtors April 2010 - August 2014
Avaya March 2000 - April 2010
Lucent Technologies December 1997 - March 2000
AT&T Telecommunications January 1988 - March 2000
Skills
Relocation, First Time Home Buyers, Short Sales, Sellers, Real Estate, Referrals, Investment Properties, Selling, Real Estate Transactions, Investors, Residential Homes, Buyer Representation, New Home Sales, Resellers, Listings, Sales
Education
Lyman High 1982 — 1985
Barry University
Business Administration and Management, General
Medtronic March 2003 - Present
Decision One April 2002 - March 2003
AT&T Telecommunications October 1996 - March 2002
US West Communications June 1989 - September 1996
United States Air Force January 1986 - December 1988
Skills
Technical Support, Hardware, Computer Hardware, Troubleshooting, Help Desk Support, Operating Systems, Integration, Laptops, IT Management, Telecommunications, Visio, ISO 13485, Medical Devices, SharePoint, Training, Software Documentation, FDA, Design Control, Analysis, Databases, CAPA, Testing, Active Directory, Quality Assurance, Cross-functional Team..., Continuous Improvement, Quality Control, Labview, Process Engineering, ISO, Process Improvement, V&V, 21 CFR Part 11, Validation, R&D, Design for Manufacturing, Product Launch, Vendor Management, Six Sigma, Minitab, Process Simulation, Design of Experiments, DMAIC, Quality System
Education
National American University 2006 — 2013
Bachelor of Science, Applied Management - Bachelor of Science
Aims Community College
Dakota County Technical College 1993 — 1993
Prometric Testing Center
A+
Starwood Hotels Sales & Marketing Division January 2014 - Present
Paul Hastings, LLP May 2010 - Present
Future Solutions Consulting Firm April 2009 - June 2011
ATT Telecommunications February 2000 - April 2009
Skills
Public Speaking, Media Spokesperson, Administrative Support, Event Planning, Social Networking, Event Management, Facebook, Marketing Communications, Leadership, Training, Management, Advertising, Budgets, Outlook, Sales, Customer Service, PowerPoint, Microsoft Excel, Retail, Microsoft Word, Time Management, Hospitality, Program Management, Coaching, Administrative..., Negotiation, Spokesperson, Public Relations, Contract Negotiation, Social Media, Marketing, Social Media Marketing
Education
Los Angeles Valley College 2011 — 2013
Associates Degree, Public Relations, 4.0
Edutek Professional College
Associates Degree, Public Speaking/Telecommunications
Dress For Success Metro Jackson February 2012 - Present
AT&T November 1974 - December 2008
AT&T Telecommunications November 1974 - December 2008
Skills
Team Leadership, Telecommunications, Project Management, Networking, Leadership, Program Management, Organization, Team Management, Coaching, Team Building, Customer Service, Vendor Management
Education
Jackson State University 1970 — 1975
Bachelor's degree, Early Childhood Education and Teaching
RLM SERVICES GROUP September 2006 - Present
AT&T Telecommunications 1979 - 2004
Skills
Entrepreneurship, Team Building, Leadership Development, Coaching, Leadership, Strategic Planning, Management, Organizational..., Public Speaking, Small Business, Team Leadership, New Business Development, Marketing, Change Management, Business Strategy, Training, Staff Development, Nonprofits, Fundraising, Customer Service, Sales, Microsoft Office, Microsoft CRM, Microsoft Word, Project Management, Call Centers, Recruiting, Telecommunications, Marketing Strategy, Employee Relations, Account Management, Microsoft Excel, Networking
Education
Grand Canyon University 2004 — 2007
Master's degree, Administration/Educational Leadership
Alabama State University 1973 — 1976
B.S., Business Education
Ciber 2013 - Present
Allianz Australia Limited April 2012 - April 2013
Premera Blue Cross August 2011 - December 2011
AT&T - Telecommunications June 2011 - August 2011
Ciber July 2010 - June 2011
Vertafore - Insurance Software Company January 2009 - August 2010
Washington Mutual Bank April 2000 - January 2008
Washington Mutual Bank April 2006 - November 2007
Fiji Airways April 1993 - April 1998
Skills
Database: SQL, Oracle..., Project Management: ..., Applications: MS..., Development Tools:..., Visio, Databases, Oracle SQL, Excel, PowerPoint, Word, Delphi, SDLC, C++, C, Smalltalk, Data Modeling, Agile, Waterfall, Systems Analysis, Functional..., SQL, Business Requirements, Requirements Gathering, Agile Project Management, User Acceptance Testing, Quality Center, Scrum, COBOL, Application Development, Requirements Analysis, Business Analysis, Software Project..., Testing, Process Improvement, Release Management, Business Process, Business Process Design, Integration, XML, MS Project, Database Design, PL/SQL, Requirements Management, Web Services, Business Process..., Gap Analysis, Agile Methodologies, Project Management, Microsoft Word, Software Development
Education
Edmonds Community College 2000 — 2004
Programming & Database Design
Cambridge College, New Jersey. Great Britian 1993 — 1994
Associates Degree, Business Management and Information Systems
Computer Education Center 1988 — 1990
Associates Degree, Computer Science & Information Systems
AT&T Telecommunications April 2008 - Present
Arkansas Baptist College July 2007 - February 2008
Education
University of Arkansas at Little Rock 2002 — 2004
University of Arkansas at Pine Bluff 1984 — 1988
bs, computer science
World Wide Technology May 2013 - Present
AT&T Telecommunications June 2011 - May 2013
AT&T Advertising Solutions July 2007 - May 2011
Ferguson Enterprises February 2005 - July 2007
University Of Missouri- Columbia August 2005 - December 2005
Skills
Sales, Advertising, SEM, Cold Calling, Account Management, Direct Sales, Solution Selling, Sales Process, Sales Operations
Education
University of Missouri-Columbia 2001 — 2005
Bachelor's degree, Marketing
AT&T Telecommunications 2014 - Present
TyChon Properties November 2006 - Present
JBM Inc. February 2004 - August 2010
Cincinnati Bell October 1997 - August 2003
Education
Sinclair Community College 2011 — 2012
Business Administration and Management, General
WARREN COUNTY CAREER 1990 — 1992
Business Management
Independent Consultant April 2008 - Present
UPS Corporate Sales Center (through Adecco) July 2007 - April 2008
AT&T Mobility (formerly Cingular Wireless) September 2006 - July 2007
IBM (through Think Resources, Inc.) August 1999 - September 2006
Daleen Technologies, Inc. April 1999 - August 1999
LHS Communications Systems, Inc. July 1998 - March 1999
AT&T Telecommunications May 1985 - June 1998
Skills
Instructional Design, Needs Analysis, Coaching, E-Learning, Training, Training Delivery, Instructor-led Training, Employee Training, Blended Learning, Curriculum Design, Performance Management, Software Documentation, Captivate, Team Building, Organizational..., Leadership, SnagIt, Process Improvement, Consulting, Management, Leadership Development, Executive Coaching, Knowledge Management, Content Development, Learning Management, Talent Management, Career Development, Distance Learning, Learning Management..., Performance Improvement, Workshop Facilitation, Employee Engagement, Technical Training, Adult Education, Technical Writing, Hands-on Training, Organizational Learning, Content Management, Culture Change, Performance Consulting, ADDIE, Interviews, Change Management, Program Management, Onboarding, Personal Development, Staff Development, Custom Content...
Education
Berry College
Bachelor of Arts Degree, English
Nevada Commission on Tourism Chief Executive OfficerPahrump Valley Chamber of CommerceDecember 2002 - May 2008
AT&T Telecommunications January 1984 - December 1998
Skills
Public Relations
Education
Los Angeles Pierce College
Business Admin
Rebecca Kavanaugh Consulting May 2008 - Present
AT&T Telecommunications 1990 - 2004
Southwestern Bell Telephone Company October 1980 - November 1990
Skills
CRM, Telecommunications, Marketing Strategy, Process Improvement, Technical Writing, New Business Development, Strategy, Team Leadership, Editing, Marketing, Proposal Writing, Sales, Business Process, RFP, Marketing Communications, Customer Service, Recruiting, Training, Team Building, Leadership, Project Management, Sales Management, Program Management, Content Management, Account Management, Business Development, Analysis, Software Documentation
Education
Southern Methodist University
Bachelor of Arts (B.A.), Literature
University of North Texas
MA, English, Journalism
The BROWER Group July 1989 - Present
AT&T Telecommunications June 1985 - July 1989
Skills
Business Planning, Entrepreneurship, Venture Capital, Coaching, Business Development, Management, Organizational Design, Strategy, Corporate Finance, Business Process..., Strategic Planning, Restructuring, Business Transformation, Mergers, Private Equity, Leadership Development, Mergers & Acquisitions, Program Management, Management Consulting, Start-ups, Due Diligence, Business Strategy, Marketing Strategy, Team Building, Performance Management, Organizational..., Change Management, Executive Coaching, Corporate Governance
Education
Pace University - Lubin School of Business 1974 — 1976
MS, Management
Gettysburg College 1952 — 1956
BA, Political Science
CGI March 2013 - Present
CGI April 2008 - Present
Radiant Systems Inc. May 2006 - April 2009
Warrington PA Water & Sewer Department November 2004 - May 2006
AT&T Telecommunications October 1999 - December 2003
AT&T Telecommunications July 1994 - June 1998
AT&T Telecommunications January 1991 - June 1995
AT&T Telecommunications January 1989 - December 1990
Mountain Bell November 1975 - February 1978
Skills
SDLC, Telecommunications, Product Management, Requirements Analysis, Process Improvement, Testing, Software Project..., Analysis, PMP, Business Analysis, Service Delivery, Management, Outsourcing, Project Management, Training, Program Management, VoIP
Education
Brigham Young University 1977 — 1977
High School
AT&T Telecommunications July 1973 - November 2008
Education
Stetson University 1969 — 1973
BA, Mathematics
AT&T January 2008 - Present
AT&T Telecommunications January 2008 - Present
East District April 2001 - January 2008
BELLSOUTH TELECOMMUNICATIONS, INC January 1998 - January 2001
Cadillac Plastics January 1988 - January 1998
United States Marine Corps January 1978 - January 1987
United States Marine Corps January 1978 - January 1987
Skills
CompTia A+ Certified, CompTIA Network+..., CompTIA Network+, Routers, Analysis, Testing, Switches, Computer Network..., Cisco Technologies, Troubleshooting, Vendor Management, DSL, Wireless, Quality Assurance, Frame Relay, Software Installation, Management, Technical Support, T1, Telecommunications, Ethernet, MPLS, Customer Satisfaction, Networking, CDCMP (Computer Data..., LAN-WAN, VoIP, IP, Cabling, Fiber Optics, Broadband, Telephony, Optical Fiber
Education
California National University for Advanced Studies 2005 — 2007
Bachelor of Science, Business Administration; Human Resources
University of Pennsylvania
A.A, Electrical Engineering Technology
Jacksonville Public Library September 2008 - Present
AT&T Telecommunications June 2005 - Present
Bellsouth Telecommunications November 2000 - June 2005
United States Air Force 1987 - 2000
Saint Vincent's Medical Center January 1993 - August 1995
Skills
Teaching English as a..., Electronics, Avionics, Safety and Health, Registered Nurse, Telecommunications, Military, Lineman, Aeronautics, CPR Certified, CPR Instruction, Adult CPR, Defibrillator, Nursing, Strategic Planning, Coaching, Mentoring, Outside Plant, Aerial Lifts, Utility Construction, Data Transmission, Aircraft, Analysis, Test Equipment, Training, RF
Education
Columbia Southern University 2012 — 2014
Master of Business Administration (MBA), Health Care Management, 4.0
Columbia Southern University 2006 — 2011
BS, Occupational Safety and Health, 3.87
Florida Community College at Jacksonville 1991 — 1993
AS, Nursing, 3.5
Embry-Riddle Aeronautical University 1988 — 1990
AS, Professional Aeronautics
AT&T Telecommunications February 2000 - Present
EER Inc. November 1998 - September 1999
ART, Inc August 1998 - November 1998
U.S. Army December 1975 - March 1998
Skills
Customer Service, Process Improvement, VoIP, Technical Support, Leadership, Microsoft Word, Ethernet, Product Management, Operations Management, System Administration, Military, Inventory Management, Training, Routers
Education
University of Phoenix 2008 — 2009
MBA, Business Administration
Brenau University 1994 — 1995
B.S., Business Management
Georgia Military College 1993 — 1994
A.A.S., Applied Science
First Colonial High 1972 — 1974
Hilliards Furniture Company June 2001 - Present
AT&T Telecommunications October 1992 - June 2002
AT&T March 1998 - June 2001
Skills
Marketing, Microsoft Excel, Advertising, Marketing Communications, Leadership Development, Microsoft Word, Account Management, Sales Management, Sales, Solution Selling, Sales Operations, Press Releases, Sales Process, New Business Development, Customer Satisfaction
Education
Baldwin-Wallace College 1976 — 1978
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
The Ohio State University 1968 — 1973
Bachelor of Applied Science (B.A.Sc.), Photography
Veterans Health Administration April 2013 - Present
Insight Global at Bank of America January 2012 - September 2012
SRW Consulting February 2009 - December 2011
AT&T Telecommunications June 2007 - November 2008
Covad Communications May 1999 - April 2007
Domino Control Systems May 1998 - May 1999
Bell & Howell Postal Systems June 1996 - May 1998
Skills
Operating Systems:, Microsoft Operating..., Telecommunications, VoIP, Wireless, IP, GSM, T1, Telephony, SDH, Fiber Optics, Ethernet, 3G, CDMA, DSL, SS7, Computer Network..., UMTS, Broadband, Switches, Transmission, Call Center, Troubleshooting, Routers, TCP/IP, VLAN, WiFi, LAN-WAN, UDP
Education
DeVry University 1991 — 1993
B.A. - Degree of Applied Science, Electromechanical Technology/Electromechanical Engineering Technology
University of Illinois 1985 — 1990
B.A, Liberal Arts
University of Illinois at Chicago 1985 — 1990
Bachelor of Applied Science (BASc), Education
South Texas College of Law 2002 - 2008
University of Houston Law Center 2000 - 2002
Gardere Wynne Sewell LLP 1998 - 2000
Hutchinson & Grundy 1996 - 1998
Court of Appeals for the First District of Texas 1995 - 1996
AT&T Telecommunications 1982 - 1991
Education
University of Notre Dame 1975 — 1979
BBA, Marketing, Communications
South Texas College of Law
JD
University of Houston, C.T. Bauer College of Business
MBA
Shine Handmade 2008 - Present
AT&T Telecommunications 1977 - 1983
Federal Home Loan Bank of Indianapolis 1971 - 1977
Procter & Gamble 1969 - 1971
Skills
New Business Development, Textiles, Marketing Strategy, Product Development, Entrepreneurship, Sales Management, Business Strategy, Strategic Planning, Marketing
Education
Ball State University - College of Business
Bachelor's degree, Marketing
Sanofi Pasteur January 2001 - Present
AT&T Telecommunications March 1983 - March 1999
Skills
Product Launch
Education
Frostburg State University
BS, Education
Leegin Leather, City of Industry July 2012 - Present
AT&T Telecommunications October 2006 - November 2009
AT&T Telecommunications October 1999 - October 2006
AT&T Telecommunications December 1980 - October 1999
Skills
Customer Service, Management, Microsoft Excel, Telecommunications, Technical Support, Data Entry, Leadership, Wireless, Customer Satisfaction, Team Leadership, Time Management, Sales, Call Centers, Team Building, Customer Retention, Outlook, Direct Sales, Troubleshooting, Customer Experience, Networking, Sales Operations, Software Installation
Education
Franklin Career College
IBM April 2013 - Present
IBM June 2006 - March 2012
BellSouth Technologies Group March 2005 - March 2006
Independent Consultant June 2001 - March 2005
Georgia Technology Authority October 2003 - January 2005
BellSouth Telecommunications October 1994 - June 2001
BellSouth Technologies March 1994 - October 1994
Shepard Exposition Services November 1991 - March 1994
AT&T Telecommunications April 1983 - November 1991
Skills
Enterprise Architecture, SOA, Infrastructure..., Solution Architecture, Server Architecture, Requirements..., Solution Design, Telecommunications, Unix, AIX, Solaris, Windows Server, Server Hardware -..., WAN - Network Design &..., Internet Services, Wireless Networking /..., Network Architecture, Enterprise Mobility, VMware Infrastructure, Cloud Computing IaaS, Strategic Planning, Project Management, E-911 & NG-911, Linux - RHEL,SUSE,..., RDMS - Sybase, Oracle,..., Routers and Switches -..., PeopleSoft CRM &..., SAP Infrastructure, Outsourcing, Data Center -..., Blade Servers, Unified Method..., Standards Compliance -..., ITIL, High Availability -..., Disaster..., Avaya Call Management..., HP Openview, SNMP, Enterprise Integration, eTOM, WebSphere Application..., Storage Area Networks, NetApp, Brocade, Citrix, Signaling (T-Carrier,..., Telecom..., Cloud Computing, MoSCoW Method
Education
Rutgers, The State University of New Jersey-New Brunswick
BA
I Can504 Motivational Speaking, Writing and Consulting August 2009 - Present
AT&T Telecommunications 1999 - 2011
BellSouth Telecommunications July 1986 - February 1999
Education
Georgia Institute of Technology 2000 — 2000
Information Technology Management
The George Washington University 1998 — 1999
MC, Project Management
City University - Washington 1997 — 1999
MBA, Telecommunications Management, Marketing
University of the State of New York 1994 — 1997
BS, Computer Informations Systems
contact center business.com February 2015 - Present
ATT Telecommunications September 1981 - December 2013
Skills
Vendor Management, Telecommunications, Management, Outsourcing, Customer Experience, BPO, Operations Management, Service Delivery, Cross-functional Team..., Business Process..., Process Improvement, Customer Service, Outsourcing Management, Offshoring, CRM, Program Management, Team Management, Executive Management, Strategy, Business Process, Business Analysis, Team Leadership, Product Management, Customer Relations, Workforce Management, Business Development, Account Management, Six Sigma, Business Transformation, Change Management, Leadership, Managed Services, Process Engineering, Business Process..., Employee Engagement, Transition Management, Quality Assurance, Integration, Project Management, Business Strategy, IT Strategy, Performance Management, Contact Centers, Operational Excellence, Team Building, Management Consulting, ITIL, Project Planning, IT Management, Customer Retention
Education
University of California, Los Angeles 1981 — 1983
MBA, Business
UCLA, USC and Loyola Marymount
Bachelors degree in Organization behavior and an MBA in business management, Business Administration and Management, General
WH/BM November 2012 - November 2012
AT&T TELECOMMUNICATIONS November 1981 - August 2010
Longs Drugs June 1978 - February 1981
Skills
Windows, Microsoft Office, HTML, English, Customer Service, Outlook, Microsoft Word, Project Management, Customer Satisfaction, Call Centers, Troubleshooting, Telecommunications, VoIP, Vendor Management, Program Management, Analysis, Integration, Managed Services, Networking, Project Planning, Team Leadership, Management, Business Analysis, Service Delivery
Education
Chabot College 1980 — 1981
none
Bishop O' Dowd HS 1974 — 1978
HS Diploma
RRK Electrical October 2009 - November 2012
AT&T Telecommunications June 2007 - October 2009
PCCI, Inc June 2006 - June 2007
Norcom Telecommunications April 2003 - December 2005
Lucent Technologies September 2000 - July 2001
Education
DeVry University 2010 — 2013
Bachelor of Science, Electrical/Electronics Maintenance and Repair Technology
AT&T Telecommunications Area Manger, Network Operations Uverse Field Ops, SEAT&T2011 - Present
Skills
Leadership, Telecommunications, Wireless, IP, Managed Services, MPLS, Call Centers, Solution Selling, T1, Unified Communications, Telephony, VoIP, Broadband, DSL
Education
Union College (KY)
Cbc Financial Group 2015 - Present
University of Houston-Victoria August 2013 - Present
Chase December 2011 - August 2013
AT&T Telecommunications 2009 - 2011
Prime Communications October 2006 - June 2009
Silver Eagle Distributors 2006 - 2006
ConocoPhillips July 2004 - September 2005
Skills
Sales, Credit Analysis, Credit Reporting, Consulting, Customer Satisfaction, Customer Service, Finance, Account Management, Business Development, Managed Services, Sales Management, Mortgage Marketing, Team Building, Customer Retention, Sales Operations, Wireless, Solution Selling, Call Center, Selling, Customer Experience, Loan Origination, Consumer Lending, Credit, Financial Analysis, Leadership, Relationship Management, Customer Acquisition, Credit Risk, Mobile Devices, Sales Process, Creative Problem Solving, Small Business, Cross Selling, Corporate Finance, Sales Presentations, Credit Cards, Loans, Retail Banking, Business Relationship..., Outlook, Wireline, Wireless Broadband, Customer Support, Financial Services, Financial Risk, Mortgage Lending
Education
University of Houston-Victoria 2013 — 2015
Attending, Supply Chain Management/HR, Junior
AT&T Telecommunications April 1983 - March 2011
Education
National-Louis University 2002 — 2004
BA, Applied Behavioral Science
Westone Laboratories January 2006 - Present
AT&T Telecommunications January 1989 - January 1996
Skills
Leadership, Cross-functional Team..., Customer Service, Sales Operations, Process Improvement, Product Management, Inventory Management, Product Development, Team Building, Management, Supply Chain Management, Forecasting, Pricing, Supply Chain, Sales
Education
Arapahoe Community College
Regis University
AT&T Telecommunications retiredAT&TMay 1984 - Present
Education
BYU
none, Business Administration and Management, General
AT&T Telecommunications March 2001 - December 2011
First Lady Boutique October 2005 - October 2009
Sonic Drive Inn September 1997 - January 1999
Education
Baton Rouge School of Computers 2005 — 2007
Associate's degree, Network Engineering, 3.6
Louisiana State University
Louisiana Technical College
Associate Degree; DiplomaBaton Rouge School, General Studies; ComputersComputer Networking
Woodlawn High School
Pinson Elementary August 2005 - Present
Pinson Elementary School 2005 - Present
Home August 1972 - Present
AT&T Telecommunications July 1975 - October 2002
Skills
Teaching, Curriculum Design, Curriculum Development, Tutoring, Higher Education, Research, Public Speaking, Educational Technology, Classroom, Educational Leadership, Microsoft Office, Staff Development
Education
University of Alabama at Birmingham 2003 — 2005
Bachelor of Science (B.S.), Early Childhood and Elementary Education
Carol W. Hayes High School 1968 — 1972
Sikorsky Aircraft 2011 - 2013
AT&T Telecommunications February 2005 - February 2010
AT&T November 1995 - December 2004
Yale University 1985 - 1994
Yale University 1985 - 1994
Skills
Financial Analysis, Data Analysis, Database Admin, Administrative..., Accurate Record Keeping, Project Management, Customer Service, Administrative..., Database Administration, Business Strategy, Teamwork, Time Management, Administration, Analysis, Microsoft Excel, Program Management, Problem Solving, Management, Strategic Planning, Finance, Microsoft Office, Process Improvement
Education
Albertus Magnus College 1986 — 1990
BA Business/Managerial Economics
AT&T Government Solutions June 2001 - Present
AT&T Telecommunications April 1978 - June 2001
Skills
Telecommunications, Troubleshooting, Customer Service, Leadership, Account Management
Education
Norfolk State University 1989 — 1996
English Language and Literature, General