CAA South Central Ontario
Industry: Not-for-profit organization
DescriptionCAA Club Group, formerly CAA South Central Ontario, is an affiliated club of the Canadian Automobile Association in the Canadian provinces and territories of Manitoba, Nunavut, and parts of Ontario. It is a not for profit organization with its head offices located in Thornhill, Ontario and Winnipeg, Manitoba. Founded: 1985 Headquarters: Thornhill, Vaughan, Canada Parent organization: Canadian Automobile Association Subsidiaries: Caa Insurance Company (Ontario), The Canadian Automobile Association Insurance Company
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CAA South Central Ontario Employees
Methapharm Inc. October 2009 - Present
CAA South Central Ontario 2008 - 2009
Skills
Pharmaceutical Sales, Selling, Market Research, Competitive Analysis, Sales Management, Account Management, Sales, Pharmaceutical Industry, Customer Service, New Business Development, Cold Calling, Strategic Planning, Cardiology, Team Building, Leadership, Marketing Strategy, Sales Operations, Strategy, Medical Devices, Healthcare, Sales Effectiveness, Product Launch, Public Speaking, Hospitals, Team Leadership, Asthma, Marketing Communications, Business Planning, Territory..., Customer Relations, Problem Solving, Pharmaceuticals, Consultative Selling, Health, Women's Health, Supervising, CRM, Interventional Radiology, Brand Management
Education
Mohawk College 2003 — 2004
Post-Grad Certificate, International Business Management
University of Tampa
International Business
SellOffVacations.com December 2011 - Present
Park'N Fly Toronto December 2008 - November 2011
CAA South Central Ontario January 2008 - September 2008
itravel2000 May 2006 - December 2007
Sol Melia Resorts May 2002 - May 2006
Canada 3000 Inc August 1998 - November 2001
Sunflight Holidays August 1996 - August 1998
Adventure Tours September 1990 - August 1996
Skills
Advertising, Tourism, Sabre, Direct Marketing, New Business Development, Sales, Marketing, Public Relations, Budgets, Business Development, Event Management, Hospitality, Hotels, Leadership, Management, Market Planning, Press Releases, Sales Operations, Strategic Partnerships, Trade Shows, Training
Education
Seneca College of Applied Arts and Technology
Marketing
Toronto School of Business
Travel & Tourism
Travel Agent Next Door May 2014 - Present
Sears Travel January 2007 - May 2014
Instructor 2005 - 2008
CAA South Central Ontario 2004 - 2007
Skills
Training, Employee Training, Leadership, Leisure Travel, Cruises, Team Leadership, Coaching, Customer Retention, Team Building, Management, Travel Management, Recruiting, Marketing, Strategic Planning, Customer Service, Adventure Travel, Travel Planning, Tourism Management, Destination Marketing, Budgets, Honeymoons, Hotels, Hotel Booking, Education, Negotiation, Strategy, Selling, Customer Satisfaction, Car Rental, Travel Insurance, Sales Management, Incentives, TICO Consultant and..., Teacher Training, Guided Tours, Incentive Travel, Travel Technology, Adults Centred..., Excellent..., Detailed Oriented, Able To Work Under..., Team Player and People..., Customer Focus, Handled Union..., Outgoing, Excellence In Educating..., Niche Marketing, Training and Development, Sales, People Development
Education
Seneca College of Applied Arts and Technology 1992 — 1994
Adult Education Staff Training and Development, Adult Education
Seneca College of Applied Arts and Technology 1985 — 1987
Travel and Tourism, Graduated with Honors
Senators Sports & Entertainment January 2015 - Present
Canadian Automobile Association National Office (CAA) January 2014 - January 2015
CAA National January 2013 - January 2014
CAA National June 2011 - January 2013
CAA National July 2010 - June 2011
CAA South Central Ontario December 2008 - July 2010
MediResource November 2006 - December 2008
MediResource Inc. June 2006 - November 2006
Dimentians Inc. September 2005 - June 2006
Bell Sympatico June 2005 - August 2005
Skills
Digital Marketing, Strategic Planning, Tablets, SEO, Marketing Communications, Digital Strategy, Social Media, Marketing Strategy, Social Media Marketing, Mobile Web Design, Mobile Applications, Advertising, User Experience, Responsive Web Design, Web Design, Project Management, Email Marketing, Online Advertising, Integrated Marketing, Content Management, Interactive Marketing, Google Analytics, Marketing, CMS, Product Development, Team Leadership, Online Marketing, Competitive Analysis, Mobile Devices, Social Networking, PPC, Management, Analytics
Education
Executive Business School of Spain - ESADE 2013 — 2014
Executive Business School in Spain, Emerging Leaders
Lakehead University 1998 — 2002
Honours Bachelor of Fine Art
Confederation College 1998 — 2002
diploma, Arts Administration
Sheridan College 1998 — 2002
grad cert, Interactive Multimedia
Unifund Assurance & RSA Canada July 2013 - Present
CAA South Central Ontario September 2010 - June 2013
Intact Financial Corporation December 2001 - September 2010
Allianz Insurance PLC October 2000 - December 2001
RSA Canada April 1995 - October 2000
Skills
Insurance, Negotiation, Claims, Change Management, Accident Benefits, Claim, Team Leadership, Risk Management, General Insurance, Property & Casualty..., Litigation Management, Claims Management, Analysis, Liability, Legal Liability, Commercial Insurance, Casualty
Education
University of Toronto 1998 — 2002
FCIP, Management
McMaster University 1984 — 1990
BA/BSW, Sociology & Social Work
Advanced Utility Systems September 2012 - Present
CAA South Central Ontario February 2010 - September 2012
BLJC April 2007 - September 2009
Skills
Microsoft SQL Server, Crystal Reports, Microsoft Technologies, Requirements Gathering, Project Management, Process Improvement, SSRS, Visio, Requirements Analysis, Windows Server, SQL, Business Requirements, Business Analysis, IIS, Business Intelligence, SSIS, SharePoint
Education
Seneca College of Applied Arts and Technology 2002 — 2004
Marketing
Zip Signs Ltd. November 2013 - Present
Lee Hecht Harrison January 2013 - November 2013
Shell Lubricants 2007 - 2012
CAA South Central Ontario 2005 - 2006
CAA South Central Ontario 2003 - 2005
Oakville Hydro Electricity Distribution Inc. 2001 - 2003
Adecco 1998 - 2001
Skills
Project Management, Business Analysis, Team Leadership, Retail, Change Management, Call Center, Customer Service, Team Building, Data Analysis, Sales, Vendor Management, Forecasting, Customer Satisfaction, Process Improvement, Cross-functional Team..., Competitive Analysis, Microsoft Office, Negotiation, Program Management, Leadership, Microsoft Excel, Recruiting, Team Management, SAP, Supply Chain Management, Business Development, Coaching, Sales Operations, Project Planning, Marketing, Product Development, Software Documentation, Performance Management, Training, CRM, Strategy, Management, Analysis
Education
Trent University
BSc
BCHS
CAA South Central Ontario June 2011 - Present
Bay St Technology September 2010 - May 2011
Canadian Medical Network January 2009 - April 2009
Skills
Active Directory, VMware, Cisco Technologies, Windows 7, DNS, VPN, Troubleshooting, Linux, Windows, Networking, XP, Technical Support, Operating Systems, TCP/IP, Network Security, VoIP, Computer Repair, CCNA, Help Desk Support, Windows Server, Computer Hardware, System Administration, Servers, Windows XP
Education
Seneca College of Applied Arts and Technology 2007 — 2010
Diploma, Computer Networking and Technical Support
Sacred Heart 2002 — 2006
ACE Group March 2015 - Present
ACE Group July 2014 - March 2015
ACE INA Insurance October 2013 - July 2014
CAA South Central Ontario September 2012 - October 2013
Cameron & Associates Insurance Consultants June 2011 - July 2012
ACE INA Insurance November 2009 - June 2011
ACE INA Insurance July 2007 - November 2009
Partner Re March 2004 - July 2007
Skills
Financial Analysis, Risk Management, Strategic Planning, Compliance, Financial Reporting, Accounting, Insurance, Property & Casualty..., Business Strategy, Life Insurance, Budgeting, Analysis, Budgets, Forecasting
Education
University of Toronto - Rotman School of Management 1999 — 2003
BComm, Finance
University of Phoenix 2007 — 2008
MBA, Business
Insurance Institute of Canada 2008 — 2009
Fellow Chartered Insurance Professional (FCIP), Insurance
The Global Risk Management Institute, Inc. (GRMI) 2008 — 2009
Canadian Risk Management (CRM), Risk Management
TD September 2014 - Present
TD March 2014 - Present
CMiC June 2013 - March 2014
We Care Home Health Services January 2013 - December 2013
CAA South Central Ontario September 2012 - June 2013
University of Toronto January 2012 - July 2012
Skills
Java, C++, HTML, C, XML, Microsoft Office, Windows, Photoshop, Linux, Python, PHP, JavaScript, XPath, jQuery, XQuery, Android Development, Servlets, RESTful WebServices, C#, Microsoft SQL Server, MySQL, JSP development, SQLite, Windows Phone, JSON, Mobile Applications, Android, Android SDK
Education
University of Toronto 2009 — 2013
Bachelor's degree, Computer Software Engineering
National University of Computer and Emerging Sciences 2008 — 2009
First semester of BS, Computer Science
Allstate Canada February 2013 - Present
Pembridge Insurance Company August 2011 - February 2013
The Dominion of Canada General Insurance Company 2010 - 2011
CAA South Central Ontario 2008 - 2010
The Co-operators February 2008 - March 2009
Grey Power September 2005 - October 2007
Skills
General Insurance, Underwriting, Liability, Claim, Customer Service, Brokers, Claims Management, Microsoft Excel, Homeowners, Microsoft Word, Sales
Education
Seneca College of Applied Arts and Technology
BMW Group Canada October 2011 - Present
Toronto Shooting Stars January 2013 - Present
Terranova Market Strategies January 2000 - September 2011
BMW Group Canada May 2008 - August 2011
Mazda Canada Inc June 2005 - June 2006
CAA South Central Ontario March 2003 - February 2005
CN Tower January 2001 - September 2003
Athlete's World June 1999 - September 2001
Skills
Efficiency, Brand Loyalty, Cash, Accounting, Financial Services, Financial Accounting, Professional Sports, Sports, Sports Teams, Customer Service, Bilingual, Bilingualism, Parfaitement bilingue, French, French to English, English to French, Sales, Strategy, Facebook, Market Research
Education
Seneca College of Applied Arts and Technology 2001 — 2004
Communications, Journalism
Seneca College at York University 2001 — 2003
Diploma, Broadcast Journalism; Communications
Mgr-de-Charbonnel 1995 — 2000
High School Diploma, Mgr
Gabrielle Roy 1985 — 1994
Four Seasons Hotels and Resorts December 2014 - Present
CAA South Central Ontario January 2011 - March 2014
Ryerson University May 2011 - August 2011
Ryerson University January 2011 - May 2011
Rogers Communications January 2010 - August 2010
Future Shop October 2008 - December 2008
Skills
Time Management, Marketing, Sales Operations, Call Centers, Retail, Leadership, Customer Service, Sales, Analysis, Budgets, Brand Management, Marketing Strategy, Teamwork, Marketing Communications, Project Planning, Team Leadership, Event Management, Social Networking, Coaching, Social Media
Education
Ryerson University 2008 — 2012
Bachlor of Commerce, Retail Management
Matrix Mortgage Global November 2014 - Present
Dominion Lending Depenable Advisors 2013 - Present
Dominion Lending Depenable Advisors October 2013 - November 2014
Send Out Cards - National Distributor October 2013 - October 2014
Send Out Cards April 2013 - October 2014
Northwood Mortgage February 2013 - September 2013
CAA South Central Ontario December 1990 - October 2012
Skills
PowerPoint, Research, Public Speaking, Budgets, Strategic Planning, Microsoft Word, Microsoft Excel, Second Mortgages, Marketing, Debt Consolidation, Refinance, Negotiation, Financial Analysis, Forecasting, Sales, Team Building, Team Leadership, Leadership, Time Management, Insurance, Process Improvement, Account Management, Coaching, Risk Management
Education
Remic Mortgage Course 2012 — 2013
Mortgage Brokering in Ontario
Hamilton, Ontario
Toronto School of Business
CAA South Central Ontario November 2011 - Present
CAA South Central Ontario September 2006 - November 2011
Manulife Financial February 2004 - August 2005
Canada Life August 2001 - January 2004
Manulife Financial October 1997 - March 2000
Hay Management Consultants Limited January 1995 - September 1997
Skills
Deferred Compensation, Performance Management, Succession Planning, HRIS, Talent Management, Onboarding, Employee Engagement, HR Policies, Employee Relations, Talent Acquisition, Workforce Planning, Employee Benefits, Incentive Programs, Organizational..., Recruiting, Human Resources, Personnel Management, Training, Change Management, Strategy
Education
York University - Schulich School of Business 2014 — 2015
Currently enrolled in an Executive Master's Certificate Program designed for CAA, Business Administration and Management, General
Stanford University 2012 — 2012
Human Resources Professional Association
C.H.R.L.
Sheridan College 1994 — 1994
Post-Diploma, Human Resources Management Co-op
Western University 1989 — 1992
B.Sc, Biology
Thornhill Secondary School
CAA South Central Ontario 2014 - Present
CAA South Central Ontario 2014 - 2015
CAA South Central Ontario 2014 - 2015
CAA South Central Ontario 2014 - 2015
Loblaw Companies Limited 2013 - 2013
Mercer November 2010 - February 2012
John Deere 2012 - 2012
Descartes Systems Group Inc March 2009 - July 2010
Scotiabank January 2008 - December 2008
Fimat USA, LLC January 2007 - November 2007
Skills
Negotiation, Litigation Management, IT law, IP, Policy, Documentation, Contract Negotiation, Compliance, Corporate Law, Research, French, Intellectual Property, Employment Law, English, Due Diligence, Legal Research, Analysis, Privacy, Privacy Law, Mediation
Education
McGill University 1999 — 2003
B.C.L. / LL.B., Law
McGill University 1999 — 2003
Bachelor of Laws (LLB) and Bachelor of Civil Law (BCL), Law
Marianopolis College 1997 — 1999
DEC, Social Sciences
CAA South Central Ontario October 1995 - 2012
CAA South Central Ontario October 1994 - 2012
Skills
Six Sigma, Customer Service, Call Center, SQL, Schedules, Coaching, Performance Improvement, Performance Management, Team Leadership, Mentoring, Microsoft Office, Quality Assurance, Problem Solving, Portuguese, Performance Appraisal, Interview Preparation, Time Management, Workforce Management, BIRT, Office Administration, Career Development, Service Level Management, KPI implementation, Attendance Management, Peer Reviews, Call Centers, Vendor Management, Team Building, Customer Satisfaction, Leadership, Customer Experience, Contact Centers, Talent Management, Sales, Program Management, Hiring
Education
Seneca College of Applied Arts and Technology 1992 — 1994
Tourism and Travel Services Management
Loretto College
OSSD and OAC
Middleware360 Solutions Inc. August 2015 - Present
TELUS October 2013 - August 2015
Cisco Canada June 2012 - October 2013
Rogers Communications October 2010 - June 2012
CAA South Central Ontario August 2008 - October 2010
BPS December 2005 - July 2008
TD Bank October 2003 - December 2005
WSIB August 2002 - October 2003
IBM July 2000 - August 2002
Oasis Technology November 1999 - July 2000
Skills
Software Development, Solution Architecture, Integration, Agile Methodologies, Java, J2EE Application..., JDeveloper, Weblogic, Oracle SOA Suite, Web Services, SOA, WSDL, REST, BPEL, Spring, MVC, Tomcat, JSP, JMS, Hibernate, JAXB, XML, XSLT, XPath, XQuery, Solr, SQL, JDBC, Java Enterprise Edition, EJB, Web Applications, Servlets, Websphere, Eclipse, Apache, Design Patterns, Databases, OOP, Architecture, SOAP, Ant, JUnit, Maven, XSD, UML, Continuous Integration, SoapUI, Test Driven Development, Application Architecture, Spring Framework
Education
Novosibirsk State University (NSU) 1988 — 1993
University Degree
CAA South Central Ontario August 2013 - Present
Bartimaeus Inc July 2010 - August 2014
Goalline Solutions August 2010 - August 2013
Ontario Family Group Homes July 2007 - July 2010
Zellers October 2002 - July 2009
Argyle Place Semi Independent Life Skills Group Home April 2006 - July 2007
Skills
Management, Customer Service, Psychology, Program Management, Outlook, Budgets, Adolescents, Microsoft Word, Microsoft Excel, Child Development, First Aid, Priority Setting, Organization Skills, Time Management
Education
Sheridan College 2004 — 2006
Correctional Worker, Criminology; Abnormal Psychology, Communications
Quinte Secondary School 1994 — 1999
CAA South Central Ontario December 2014 - Present
Transat September 2011 - September 2014
Merit Travel Group October 2009 - September 2011
Travel CUTS September 2007 - October 2009
Backpackers World Travel October 2006 - April 2007
Travel CUTS March 2002 - September 2006
Travel CUTS March 2000 - March 2002
Skills
Tourism, Leisure Travel, Adventure Travel, Sales, Account Management, Product Management, Marketing Strategy, Marketing Communications, Copy Editing, Travel Writing, Media Buying, Public Relations, Strategic Partnerships, Event Planning, Tour Operators, Business Development, Travel Management, Event Management, Business Travel, Management
Education
Toronto School of Business 1997 — 1998
Diploma, Travel and Tourism
University of Toronto 1994 — 1997
Bachelor of Science, Psychology/Anthropology
Hatch Mott MacDonald September 2007 - Present
CAA South Central Ontario August 2005 - August 2007
ECC - Gwangju October 2003 - November 2004
ArcelorMittal Dofasco September 2002 - September 2003
Wave 94.7 August 2000 - August 2002
Skills
Outlook, Microsoft Office, MS Project, Microsoft Word, PowerPoint, Microsoft Excel, Editing, Adobe Acrobat, Social Media, Fundraising, Formatting Documents, Document Control, ProjectWise, Project Coordination, Microsoft Lync, Project Planning, Document Management, Customer Service, Event Planning, Administrative..., Microsoft Project, Project Management, Time Management
Education
Mohawk College 1994 — 1998
Diploma of Applied Arts, Television Broadcasting
TELUS April 2010 - Present
Direct Energy - a subsidiary of Centrica plc. February 2008 - April 2010
CAA South Central Ontario October 1995 - October 2007
Skills
Web Analytics, Omniture, Social Media, Intranet, Google Analytics, WebTrends, Google Adwords, Analytics, SEM, SEO, CMS, Digital Marketing, Online Marketing, E-commerce, Content Management, User Experience, Digital Strategy, Optimization, Portals, SharePoint, Customer Experience, Data Analysis, Mobile, Analysis, PPC, Web Development, Web 2.0, Web Project Management, Telecommunications, Energy, Automotive, Team Leadership, Cross-functional Team..., WebTrends Analytics, Online Advertising, Leadership, Mobile Devices, Strategy, Integration, Lead Generation, Marketing, Campaign Management, E-business, Conversion Optimization, Mobile Marketing, CRM, Customer Acquisition, Web Content Management, Multi-channel Marketing, Web Marketing
Education
McMaster University
Omniture University - SiteCatalyst Advanced User Training 2010 — 2010
Webtrends University - Essentials & Custom Reporting 2007 — 2007
Newmarket Allstate Insurance Agency June 2008 - Present
CAA South Central Ontario June 1994 - June 2006
Skills
General Insurance, Insurance, Property & Casualty..., Casualty, Liability, Legal Liability, Commercial Insurance, Motorcycle, Risk Management, Accident, Disability Insurance, New Business Development, Brokers, D&O, Employment Practices..., Homeowners, Professional Liability, Sales, Claim, Underwriting, Liability Analysis, Commercial Lines, Life Insurance, Fixed Annuities, Claims Management, Boat, Long-term Care, Whole Life, Customer Service, Reinsurance, Umbrella Insurance, Critical Illness, Health Insurance, Term Life Insurance, Workers Compensation, Renters, Claims Handling, Insurance Brokerage, Licensed Property &..., Employee Benefits
Education
St. Francis Xavier University 2005 — 2006
Adult Education Diploma
Toronto School of Business 1994 — 1995
Micro computer business application
Ministry of Community and Social Services February 2013 - Present
Ministry of Community and Social Services January 2012 - January 2013
CAA South Central Ontario August 2009 - December 2011
Seneca College of Applied Arts and Technology May 2009 - August 2009
Cunningham LLP January 2009 - April 2009
Education
Seneca College of Applied Arts and Technology 2007 — 2010
Accounting and Finance
TD July 2014 - Present
TD April 2013 - July 2014
CAA South Central September 2005 - April 2013
CAA South Central Ontario September 2005 - January 2010
Fifith P Solutions November 2003 - September 2005
Mosaic Group Inc October 1999 - November 2003
Eaton's September 1998 - October 1999
Skills
Instructional Design, Adult Education, Performance Improvement, Leadership Development, Performance Management, Talent Management, Coaching, Change Management, Web Based Training..., Facilitation, Strategic Consulting, Project Management, Strategic Planning, Competency Model..., Workshop Facilitation, Training, Training Delivery, Organizational..., Employee Engagement, Organizational..., Needs Analysis, Onboarding, Career Development, Succession Planning, Employee Training, Leadership, Workforce Planning
Education
Seneca College of Applied Arts and Technology 2003 — 2004
Adult Education Certification, Education
The University of British Columbia 1991 — 1995
BCOMM, Business
Università Commerciale 'Luigi Bocconi' 1994 — 1994
Business Administration, Business
CAA South Central Ontario November 2014 - Present
CAA South Central Ontario January 2013 - November 2014
Ernst & Young September 2006 - January 2013
Skills
Canadian GAAP, External Audit, Assurance, IFRS, US GAAP, Internal Controls, Tax Accounting, Financial Reporting, Financial Accounting, GAAP, Auditing
Education
Queen's University 2002 — 2006
BComm, Accounting
Chago Travel Group January 2006 - Present
Tait Collins August 2009 - January 2014
Flight Centre Business Travel December 2009 - July 2011
Tradechile November 2002 - March 2005
Hola Sun Holidays 1999 - 2001
CAA South Central Ontario July 1997 - November 1999
Skills
Account Management, Competitive Analysis, Tourism, Leisure, Sales, Tour Operators, Business Development, Customer Service, Negotiation, Marketing Strategy, Direct Sales, Management, Hotels, Sales Operations, Hospitality Industry, Social Media Marketing, Marketing, Training
Education
Seneca College of Applied Arts and Technology 1994 — 1996
CAA South Central Ontario March 2015 - Present
Metrolinx/GO Transit September 2013 - March 2015
Reliance Home Comfort October 2011 - June 2013
Reliance Home Comfort February 2010 - October 2011
Sears Canada August 2007 - February 2010
Skills
Product Management, New Business Development, Strategic Partnerships, Loyalty Marketing, Cross-functional Team..., Business Strategy, Analytics, Marketing Communications, Market Research, Leadership, Program Management, Strategic Planning, Management, Strategy, Business Intelligence, Analysis
Education
Northwestern University - Kellogg School of Management
Tel Aviv University
York University
Bachelor of Arts
Manulife July 2015 - Present
BMO Financial Group September 2013 - April 2015
TD Bank - TD Securities September 2012 - September 2013
BMO Financial Group October 2009 - September 2012
CAA South Central Ontario May 2008 - July 2009
Nielsen Canada April 2006 - December 2007
Ontario Ministry of Finance January 2006 - March 2006
Bank of Montreal March 2004 - October 2005
Ministry of Government Services November 2001 - March 2004
Atlas Cold Storage April 2003 - February 2004
Skills
JSP, Websphere, XSLT, Eclipse, JMS, IIS, VBScript, Spring, Hibernate, XML, JavaScript, Tomcat, Maven, ASP.NET, AJAX, Visual Basic, Visual Studio, .NET, C#, JUnit, C++, JAXB, CSS, JPA, JSTL, J2EE, Web Services, Crystal Reports, LDAP, Log4j, Business Objects, COM, DCOM, Sitemesh, ActiveX, OLE, DB2, SOAP, JDBC, Ant, Servlets, UML, EJB, Struts, Java Enterprise Edition, OpenSymphony Workflow
Education
Université de Montréal - Ecole polytechnique de Montréal 1983 — 1987
Bachelor, Electrical Engineering
Collège Jean-de-Brébeuf (à Montréal) 1981 — 1982
CEGEP, Science
CAA South Central Ontario November 2013 - Present
Sanofi Pasteur June 2010 - April 2013
Environment Canada May 2009 - August 2009
Sears Canada January 2009 - April 2009
Sanofi Pasteur September 2007 - April 2008
CIBC May 2007 - August 2007
Toronto Hydro May 2006 - August 2006
Skills
jQuery, Web Applications, XML, CSS, Software Development, SQL
Education
Ryerson University 2005 — 2010
B.Comm, Business Technology Management
Heart and Stroke Foundation April 2014 - Present
CAA South Central Ontario September 2013 - April 2014
American Express January 2013 - September 2013
Sears Canada Inc. July 2008 - January 2013
PC Financial January 2008 - July 2008
President's Choice Bank April 2006 - January 2008
Sears Canada September 1997 - April 2006
Skills
Analytics, Direct Marketing, Loyalty Programs, Product Management, Retail, Strategic Planning, Competitive Analysis, Product Marketing, Brand Management, Product Development, Strategy, Marketing, Marketing Communications, Integrated Marketing, Management, Marketing Management, Marketing Strategy, Multi-channel Marketing, Creative Direction, Strategic Partnerships, Business Strategy, Customer Insight, Segmentation, CRM, Business Development, Cross-functional Team..., Customer Experience, Pricing, E-commerce, Customer Acquisition, Market Research, Budgets, P&L Management, Forecasting, Customer Retention, Relationship Management, Banking, Financial Services, Credit Cards, Database Marketing, Leadership, Vendor Management, Business Analysis, Business Planning, Portfolio Management, Insurance, Market Analysis, Analysis
Education
Seneca College of Applied Arts and Technology 1997 — 2000
Business
York University 1994 — 1996
Environmental Science
Sir Sandford Fleming 1990 — 1994
CAA South Central Ontario January 2013 - Present
Glodon Software Company Ltd. 2009 - 2010
ChinaHR.com 2005 - 2009
DigitalChina 2001 - 2005
Skills
Brand Management, Online Marketing..., Advertising, Public Relations, Managing Events, Development of..., Project Management, Marketing Research, Product Launches
Education
Schulich School of Business 2011 — 2012
Master of Business Administration (MBA), Strategic management & Marketing
Peking University 2010 — 2011
Master of Business Administration (MBA), MBA
Southwestern University of Finance and Economics 1997 — 2001
Bachelor's degree, Marketing
CAA South Central Ontario November 2012 - Present
Arrow Professional Services January 2011 - November 2012
Rogers Communications December 2002 - December 2009
Rogers Communications December 2002 - November 2005
Rogers Communications July 2002 - November 2002
Skills
Talent Acquisition, Recruiting, Onboarding, Employee Relations, Human Resources, Performance Management, Team Leadership, HRIS, Coaching, PeopleSoft, Employee Engagement, Customer Service, HR Policies, Account Management, Vendor Management, New Hire Orientations, Sourcing, Screening Resumes, Recruitment Advertising, Technical Recruiting, Telecommunications, Cold Calling, Internet Recruiting, Temporary Placement, Benefits Negotiation, Customer Retention, HR Consulting, Workforce Planning, Hiring, Deferred Compensation, Contract Recruitment, Executive Search, Interviews, Talent Management, Personnel Management, Management, Screening
Education
Seneca College of Applied Arts and Technology 2005 — 2006
CAA South Central Ontario May 2015 - Present
TJX Canada/Winners Merchants International L.P. January 2015 - April 2015
Ryerson University September 2014 - December 2014
Ryerson University August 2013 - December 2014
Ryerson University June 2012 - December 2014
YMCA of Greater Toronto May 2014 - August 2014
Ministry of the Attorney General June 2012 - August 2013
Ryerson University December 2012 - April 2013
KWC Associates February 2012 - April 2013
Art Gallery of Ontario April 2012 - August 2012
Skills
Leadership, Time Management, Teamwork, Communication Skills, Customer Service, Marketing, PowerPoint, Microsoft Excel, Microsoft Office, Reliability, Non-profits, Interpersonal Skill, Account Reconciliation, Accounts Payable, Enjoy Working with..., Getting The Job Done, Experience working with..., Consistency
Education
Ryerson University 2011 — 2015
Bachelor of Commerce, Business Management- Accounting
The Chang School - Ryerson University 2014 — 2015
Human Resources Management Certificate, Human Resources Management
University of Waterloo 2010 — 2011
Honours Bachelor of Arts, Arts and Business-Economics
Canadian Tire Financial Services May 2013 - Present
CAA South Central Ontario August 2010 - May 2013
The CUMIS Group May 2004 - May 2010
Canada Life April 2003 - May 2004
Lombard Insurance June 1999 - April 2003
Transcontinental October 1995 - May 1999
Skills
Direct Marketing, Marketing Communications, Marketing Strategy, Email Marketing, Integrated Marketing, Digital Marketing, Online Marketing, Online Advertising, B2B Marketing, Analytics, Marketing, Direct Mail, Marketing Management, Advertising, Multi-channel Marketing, Social Media Marketing, Brand Management, Corporate Communications, Web Analytics, Relationship Marketing
Education
Sheridan College 1997 — 2002
Marketing Certificate
University of Waterloo 1989 — 1993
BA, Applied Health Sciences
ATCO Group February 2009 - Present
Deloitte 2008 - 2009
Vonage 2007 - 2008
BC Hydro and Digital Cement 2005 - 2007
CAA South Central Ontario 2002 - 2005
Group Telecom 2000 - 2002
Skills
Succession Planning, Performance Management, Workforce Planning, Leadership Development, Employee Engagement, HRIS, Talent Management, Talent Acquisition, Personnel Management, Performance Improvement, Recruiting, Organizational..., Coaching, Executive Coaching, Employee Training, Onboarding, Employee Relations, Mergers & Acquisitions, Human Resources, Deferred Compensation, Leadership, HR Transformation, Strategic HR, Human Capital, HR Policies, Organizational..., Employer Branding, Employee Benefits, HR Consulting, Labor Relations, Culture Change, Organizational Design, Interviews, Benefits Administration, Change Management, Strategy, Management
Education
American College
MBA
The University of Calgary
PwC January 2015 - Present
The Hartford June 2013 - January 2015
Cognizant Technology Solutions April 2008 - January 2015
CAA South Central Ontario 2012 - 2013
The Hanover Insurance Group 2011 - 2012
UnitedHealth Group April 2008 - December 2010
HiFx IT & Media June 2005 - March 2008
Skills
Guidewire, Java, J2EE Application..., Agile Methodologies, Insurance, Spring, Microsoft SQL Server, Java Enterprise Edition, Struts, Hibernate, Weblogic, SDLC, Web Services
Education
MK University
Master of Computer Applications, Mathematics and Computer Science
University of Calicut
Bachelor's degree, Mathematics
Sacred Heart Orphanage High School
Secondary School
CAA South Central Ontario August 1993 - Present
Skills
Customer Satisfaction, Windows 7, Business Development, Marketing Strategy, Tourism, Coaching, Marketing, Training, Microsoft Excel, Microsoft Office, New Business Development, Microsoft Word, Budgets
Education
School of fine arts, Zielona Gora, Poland 1980 — 1985
Art exhibiting
Toronto School of Business
Travel consultant
Cognizant Technology Solutions October 2010 - Present
CAA South Central Ontario 2012 - 2012
HCL Technologies June 2006 - October 2010
Sumeru Soft Pvt. Ltd. June 2005 - May 2006
Skills
Guidewire, Java, Oracle SQL, Oracle, Core Java, Java Enterprise Edition, SQL, Integration, Struts, Requirements Analysis, SOA, Agile Methodologies, Hibernate, PL/SQL, Weblogic, Web Services, JSP
Education
University of Madras 2001 — 2003
Master of Science (MSc), Information Technology, 1
Osmania University 1998 — 2001
Bachelor's degree, Computer Applications
Ontario Clean Water Agency September 2009 - June 2010
CAA South Central Ontario June 2006 - March 2009
CAA South Central Ontario July 2003 - June 2006
CAA South Central Ontario March 2000 - June 2003
The Dominion of Canada General Insurance Company 1995 - 2000
Cineplex Entertainment 1986 - 1995
Skills
Talent Acquisition, Personnel Management, Team Building, Policy, Performance Appraisal
Education
McMaster University 1981 — 1984
BA, Sociology
University of Toronto - Ontario Institute for Studies in Education
Adult Education
CAA South Central Ontario March 2015 - Present
Reebok August 2011 - December 2014
Maple Leaf Sports & Entertainment September 2008 - April 2011
Avante Mazda 2007 - 2008
Forzani Group 2003 - 2007
Skills
Training, Store Management, Customer Service, Merchandising, Sales, Retail, Inventory Control, Inventory Management, Loss Prevention, Recruiting, Strategy, Visual Merchandising, Profit, Time Management
Education
Seneca College of Applied Arts and Technology 1995 — 1997
Diploma, Radio and Television
CAA South Central Ontario December 2011 - Present
Thomas Cook North America 2007 - 2010
Signature Vacations 1996 - 2007
Signature Vacations 1993 - 1996
Skills
Vendor Management, QuarkXPress, Direct Mail, Microsoft Word, Microsoft Excel, Print, Print Production..., Project Management, Budgeting, Media Buying, Vendor Selection, Tour Operators, Organizational..., Time Management, Vendor Relations, Budget Management, Budget Tracking, Budget Preparation, Quotes, RFQ, Design Specifications, Certified Print..., Print Production, Print Collateral, Press Checks, Proofreading, Proofing, Eye For Detail, Photoshop, Word, Excel, Mac/PC proficient, Photo Research, Print Purchasing, Photo Purchasing, Budgets, Holiday Packages, Tour Packages, Caribbean Travel, Brochures, Negotiation, Supplier Evaluation, Purchasing, Collateral, Marketing, Proof, Advertising, Management, Quote, Email Marketing
Education
DPA Communications 2003 — 2003
Certificate
Institute of Canadian Advertising 1996 — 1998
Certificate
Toronto School of Business 1986 — 1987
Certificate
Sun Life Financial May 2015 - Present
Toyota Canada Inc. September 2012 - May 2015
ADP February 2011 - August 2012
CAA South Central Ontario November 2009 - January 2011
RBC Royal Bank May 2008 - October 2009
MFX (Fairfax Financial) November 2006 - May 2008
ING Insurance Company of Canada September 2004 - October 2006
BCE Emergis October 2000 - November 2003
IBM Canada July 1985 - December 1995
Skills
Business Analysis, Visio, SDLC, Requirements Analysis, Requirements Gathering, Project Management, Business Requirements, Vendor Management, Analysis, Business Process Design, E-commerce, Banking, Management, CRM, Business Intelligence, Software Project..., Business Process, Business Process..., Insurance, Software Documentation, Systems Analysis, Business Process..., Process Improvement, UML, PMP, Integration, User Acceptance Testing, Project Portfolio..., Governance, SharePoint, Consulting, MS Project, Waterfall, Agile Methodologies, PMO, IT Strategy, Solution Architecture, Project Delivery, Data Warehousing, Team Leadership, Change Management, Information Technology, IT Management, Microsoft Project
Education
McGill University 1982 — 1985
Bachelor of Commerce (B.Com.), Marketing and Management Information Systems, Received with Distinction
PepsiCo January 2014 - Present
PepsiCo Canada August 2012 - January 2014
PepsiCo Canada July 2009 - August 2012
Alberto Culver August 2008 - July 2009
Mars December 2007 - March 2008
Priszm April 2005 - November 2007
CAA South Central Ontario November 2003 - April 2005
PricewaterhouseCoopers May 1998 - July 2002
Skills
Finance, Forecasting, Marketing, CRM, Sales
Education
York University - Schulich School of Business 2002 — 2003
MBA, Marketing
Queen's University 1995 — 1999
BComm, Accounting
KHC Professional Services 2013 - Present
CAA South Central Ontario 2008 - 2012
Bell Canada 2002 - 2006
Oracle Corporation Canada 2000 - 2002
RBC Wealth Management 1998 - 2000
RBC Wealth Management 1996 - 1998
Scotiabank 1991 - 1996
Skills
Analytics, Segmentation, Customer Experience, Database Marketing, Business Intelligence, Vendor Management, Business Analysis, Telecommunications, CRM, Product Management, Team Leadership, Cross-functional Team..., Team Management, Business Strategy, Strategy, Mergers & Acquisitions, Customer Insight, Membership Growth, Membership Development, Direct Marketing, Marketing Strategy, Sales Management, Leadership, Integrated Marketing, Market Research, Management, Sales, Customer Satisfaction, Customer Retention, Business Planning, Program Management, Marketing, Enterprise Software, Project Management, Analysis, Budgets, Competitive Analysis, Loyalty Marketing, Campaign Management, Customer Acquisition, Loyalty Programs, Multi-channel Marketing, Email Marketing, E-commerce, Marketing Management, Digital Marketing, B2B Marketing, Lead Generation
Education
Queen's University
Master of Business Administration (MBA), Business Administration and Management, General
University of New Brunswick
Bachelor of Science (B.Sc.), Computer Science
CAA South Central Ontario April 2014 - Present
CAA South Central Ontario November 2010 - April 2014
Enterprise Rent-A-Car January 2009 - November 2010
Skills
Analysis
Education
Mountain State University 2002 — 2006
B.S, Marketing & Management
Workplace Safety and Insurance Board (WSIB) June 2014 - Present
Dan Lawrie Insurance Brokers June 2013 - April 2014
CAA South Central Ontario February 2011 - May 2013
Dalton Timmis Insurance Group May 2008 - February 2011
Skills
Insurance, Sales, Account Reconciliation, Account Management, Payment Systems, Health & Safety, Personal Lines Auto, Payroll Analysis, Payroll
Education
Mohawk College 2006 — 2008
Insurance Diploma - 2 Year, Insurance
Mohawk College 2004 — 2006
Motive Power Techniques- Automotive Technician
Mondelēz International February 2014 - Present
Mondelēz International January 2013 - February 2014
CAA South Central Ontario March 2009 - December 2012
CAA South Central Ontario March 2006 - March 2009
CAA South Central Ontario February 2005 - March 2006
TD Meloche Monnex Financial Services March 1999 - February 2005
Skills
L&D, Educational Technology, Organizational Learning, Organizational..., Training, Instructional Design, Consulting, Coaching, Organizational..., Employee Engagement, Leadership Development, Change Management, Performance Management, Leadership, Team Building, Process Improvement, Human Resources, Cross-functional Team..., Team Leadership, Program Management, Succession Planning, Management
Education
The University of British Columbia 2007 — 2010
Master of Educational Technology
The University of British Columbia 1999 — 2003
Diploma in Education Specialization: Adult Education
University of Toronto 1995 — 1996
Certificate in Teaching English as a Second Language
University of Toronto 1991 — 1995
Honours Bachelor of Arts
Ecclesiastical Insurance Group August 2015 - Present
CAA South Central Ontario September 2014 - June 2015
Coffee Culture Cafe and Eatery September 2011 - September 2014
Zellers Inc. July 2010 - March 2011
McDonald's Canada December 2008 - August 2010
Scarborough North Sleep Disorders Clinic July 2008 - September 2008
T.R. Towing Ltd. September 2004 - May 2007
Skills
High level of initiative, Always Punctual, Client Focus, Public Speaking, Corporate Strategy..., Customer Service, Organization
Education
Seneca College of Applied Arts and Technology 2013 — 2015
Bachelor of Interdisciplinary Studies, Human Resources Management/Personnel Administration, General, 3.9 GPA
Seneca College of Applied Arts and Technology 2012 — 2013
College Diploma, Liberal Arts and Sciences/Liberal Studies
Seneca College of Applied Arts and Technology 2010 — 2012
College Diploma, International Business
Streetcar Developments May 2014 - Present
CAA South Central Ontario October 2013 - April 2014
Minto Group Inc. and Remax Commercial Advisors January 2011 - December 2012
Aviva Canada 2006 - 2010
Allstate Canada 2004 - 2006
Trigger-Foresight 2001 - 2003
Skills
Creative investment..., Business Planning, Strategic Planning, Strategic Initiatives, Finance, Business Strategy, Management, Budgets, Forecasting, Financial Modeling, Due Diligence, Management Consulting, Portfolio Management, Presentations, Economic Underwriting, Market Research, Investment Banking, DCF Valuation, Pro Forma Modeling, Argus Modeling, In Depth Market Analysis, Project Financing and..., Complex Strategic..., Diverse Portfolio..., Investment Valuation, Operational Efficiency..., Asset Valuation, Project Approval..., Project Charter Creation, Cost Saving Initiatives, Stakeholder Analysis, Implementation
Education
University of Toronto 2012 — 2014
Risk Management - The Canadian Risk Management Designation (CRM)
Private 2013 — 2014
Architectural Blueprint Reading, (Architectural plot plans, floor plans, elevations, sectional views, abbreviations and symbols)
Canadian Real Estate Association 2010 — 2011
Licensed Real Estate Practitioner
Canadian Association of Accredited Mortgage Professionals 2009 — 2010
Real Estate Financing Program
The University of British Columbia 2006 — 2008
Real Estate
The College of Management (M.B.A.) Israel
Masters of Business Administration, (Graduated with Honours), Major: Corporate Finance, Firm Valuations, Real estate and Capital Markets
The Netanya Academic College School; Banking and Finance Studies, Israel
Bachelor of Art, (Graduated with Honours), Major: Finance, Banking and Insurance
BDO Canada January 2015 - Present
CAA South Central Ontario July 2013 - December 2013
Come To Agreement October 2012 - May 2013
Swim 2U Aquatics Inc. June 2008 - September 2012
Skills
Accounting, Marketing, Strategic Leadership, Strategic Planning, Budgets, Small Business, Team Building, Marketing Strategy, Business Planning, Customer Service, Coaching, Leadership, Sales, Entrepreneurship, Business Strategy, Management, New Business Development, Leadership Development, Auditing
Education
University of Guelph 2008 — 2012
Bachelor of Commerce, Accounting
CAA South Central Ontario January 2015 - Present
Daytrippers Children's Charity July 2014 - Present
Airbnb August 2013 - Present
Ontario Tourism Education Corporation (OTEC) August 2013 - May 2014
Ryerson University January 2013 - April 2013
LoyaltyOne December 2011 - August 2012
Greenwich Associates/Corsential/Consumer Contact June 2010 - December 2011
Skills
Training, Recruiting, Human Resources, Leadership, Event Planning, Analysis, Employee Relations, Organizational..., Event Management, Personnel Management, Policy, Performance Management, Time Management, Customer Service
Education
Seneca College of Applied Arts and Technology 2013 — 2015
Adult Education/ Staff Training
University of Toronto 2012 — 2013
Master of Industrial Relations and Human Resources, GPA 3.78 out of 4.0
Ryerson University 2004 — 2010
BComm, Marketing and Human Resources, Graduated with Honours
Metrolinx/GO Transit March 2014 - Present
CAA South Central Ontario January 2013 - March 2014
CAA South Central Ontario April 2011 - December 2012
Seneca College of Applied Arts and Technology April 2010 - December 2010
Skills
Active Directory, Windows 7, Windows Server, Technical Support, Computer Hardware, Troubleshooting, ITIL, VPN, XP, Cisco Technologies, DNS, Operating Systems, DHCP, Microsoft Exchange, Help Desk Support, Blackberry, Security, Incident Management, SharePoint, Laptops, IIS, Blackberry Enterprise..., Disaster Recovery, Visio, CCNA, IT Operations, VMware, System Deployment, Software Documentation, IT Management, Servers, Windows XP, BMC Remedy, System Administration
Education
Seneca College of Applied Arts and Technology 2008 — 2010
Computer Networking and Technical Support
Fokis Services Inc. May 2015 - Present
Lee Hecht Harrison Knightsbridge January 2013 - Present
Highland Cole Consulting November 2012 - September 2015
CAA South Central Ontario April 2013 - April 2014
Avient Solutions Group January 2011 - November 2012
AppleOne Employment Services August 2004 - December 2009
Workstream (formerly E-Cruiter.com) April 2004 - August 2004
Allen and Associates (a Workstream company) May 2001 - April 2003
Skills
Recruiting, Talent Acquisition, Temporary Placement, Human Resources, Interviews, Sourcing, Screening Resumes, Contract Recruitment, Internet Recruiting, Technical Recruiting, Account Management, Permanent Placement, New Business Development, IT Recruitment, Talent Management, Team Leadership, Resume Writing, Interview Preparation, Training, Career Transition..., Internal Resourcing, Career Counseling, Project Resourcing, Executive Search, Onboarding
Education
Mount Saint Vincent University
Tourism and Hospitality Management
Seneca College of Applied Arts and Technology
Human Resource Management
CAA South Central Ontario January 2014 - Present
Toshiba June 2013 - September 2013
CGI June 2009 - December 2012
Skills
Ranorex, Business Intelligence, ABAP, Requirements Analysis, SAP R/3, Microsoft SQL Server, SAP ERP, Data Migration, Integration, SAP, Software Development, Business Analysis, SAP Netweaver, Software Project..., SAP ABAP, QA Automation, SAP BI, Software Documentation, QA analysis, QALoad, Neoload
Education
Seneca College of Applied Arts and Technology 2013 — 2014
Postgraduate, Project Management - Information Technology, Honors
Kakatiya University 2005 — 2009
Bachelors of technology, Information Technology, Distinction
OIAD 2014 - 2015
CAA South Central Ontario 2012 - 2013
TD Bank Group 2011 - 2012
The Dominion of Canada General Insurance Company 2006 - 2011
Signature Vacations 2001 - 2004
KPMG 1995 - 2001
Skills
External Audit, Internal Audit, Internal Controls, SOX Compliancy, Operational Risk, Risk Assessment, Risk Management, Risk Analysis, Financial Risk, Finance, Enterprise Risk..., Operational Risk..., Sarbanes-Oxley Act, Business Process...
Education
Niagara University 2013 — 2014
Bachelor of Professional Studies
Wilfrid Laurier University
Diploma in Accounting
York University
Honours Bachelor of Arts, Economics and Political Science
CAA South Central Ontario April 2013 - Present
GFL Environmental Inc. June 2012 - April 2013
Harris Corporation January 2010 - August 2010
The Giles School (L'ecole Giles) June 2009 - August 2009
Olympic Stars September 2007 - July 2008
Skills
C, C++, Java, JavaScript, HTML, C#, .NET, VB.NET, JSTL, JSP, JDBC, SQL, Oracle SQL, SQL Server 2000-2008, Eclipse, Visual Studio, Glassfish, Windows Server 2003, Windows Server 2008, Microsoft Office, Windows 7, Windows XP Professional, Mac OS X, Mac OS, SSH, Telnet, HTTPS, HTTP, Unix, Linux, XHTML, Windows Server, OS X, Microsoft SQL Server, PHP
Education
Seneca College of Applied Arts and Technology 2008 — 2012
Advanced Diploma (AD), Computer Engineering Technologist
CAA South Central Ontario February 2013 - Present
CAA South Central Ontario July 2004 - February 2013
CAA South Central Ontario January 2008 - April 2009
NAPA Auto Parts February 2002 - August 2003
Skills
Customer Service, Team Building, Dispatching, Process Improvement, Operations Management, Contract Negotiation, Microsoft Excel, Word, PowerPoint, Time Management, Lean Six Sigma, TICO Certified, Customer Satisfaction, Management, Coaching, Call Centers, Sales, Training, Insurance, Microsoft Word, Leadership, Strategic Planning, Customer Retention, Customer Experience, Vendor Management, New Business Development
Education
Seneca College of Applied Arts and Technology 2000 — 2002
Diploma, Travel & Tourism
TMG The Mortgage Group Ontario Inc. June 2014 - Present
Dominion Lending Centres 2009 - June 2014
Russell Investments August 2006 - August 2007
Assante Wealth Management September 2005 - August 2006
CI Investments Inc. September 2003 - August 2005
CAA South Central Ontario October 1997 - February 2002
Skills
Banking, Mortgage Lending, Loans
Education
Seneca College of Applied Arts and Technology 1999 — 2002
HRA and FSU, Human Resources and Financial Services Underwriting
Nipissing University
BCOMM, Finance and Financial Management Services
CAA South Central Ontario December 2008 - Present
Chubb July 2004 - December 2008
Chubb July 2002 - July 2004
Skills
PMP, SDLC, Process Improvement, Visio, Project Management, Requirements Gathering, Business Analysis, MS Project, Requirements Analysis, Quality Assurance, Business Requirements, Vendor Management, Insurance
Education
Ryerson University 1997 — 2001
Bachelor of Commerce (B.Com.), Information Technology
CAA South Central Ontario April 2008 - Present
Tripcentral.ca July 2004 - March 2008
Superdeals Travel Service Inc. February 2004 - June 2004
Bravo Travel Inc. March 2002 - February 2004
O'Donnell Travel Agency January 1998 - March 2002
Skills
Tourism, Leisure Travel, Travel Management, Sabre, Business Travel, Customer Service, Customer Satisfaction, Car Rental, Cruises, Travel Planning, Sales, Retail, Microsoft Office, Adventure Travel, Customer Experience, Vacation, Teamwork, Microsoft Word, Travel Insurance, Tour Operators
Education
Mohawk College 1995 — 1997
Honours Diploma, Travel & Tourism
Ancaster High School 1968 — 1972
high school diploma, major in red wine consumption
Fessenden Public School 1959 — 1968
Gripevine August 2012 - Present
CAA South Central Ontario January 2014 - May 2014
Tigerdirect.ca February 2009 - March 2012
Skills
VPN, Network Administration, DNS, Apache, Computer Repair, DHCP, TCP/IP, Wireless Security, Vulnerability Assessment, Python, Linux System..., OpenVPN, Nessus, Penetration Testing, IDS, Cryptanalysis, Cryptography, OSI Model, HTML 5, CSS, MySQL, SSL/TLS, XSS, CGI programming, PCI DSS, SQL Injection, Virtualization, Web Application Security, Risk Management, Network Security, Computer Security, Computer Forensics, Snort
Education
Seneca College of Applied Arts and Technology 2013 — 2016
Bachelor of Technology (BTech), Informatics & Security
Seneca College of Applied Arts and Technology 2010 — 2012
Diploma, Computer Networking and Technical Support
CAA South Central Ontario February 2014 - Present
Canada's National Ballet School June 2012 - October 2013
Link Computer Services June 2009 - January 2010
Skills
Network Administration, Network Design, Active Directory, Help Desk Support, VPN, Computer Maintenance, LAN-WAN, Cisco Routers, Cisco Technologies, Technical Support, Routers, Security, Computer Hardware, VMware, DHCP, DNS, Laptops, TCP/IP, Troubleshooting, Windows Server, Microsoft Exchange, System Administration, Linux Server, Phone System..., Juniper Switches, Outlook, Microsoft Operating..., Blackberry, iPhone, Printer/Photocopier..., POS
Education
Seneca College of Applied Arts and Technology 2010 — 2012
Computer Networking and network Support ( Diploma), Network and System Administration/Administrator, B+
Amritsar Institute of Software Technology 2009 — 2009
Database Management System, Information Technology, A
Amritsar Institute of Software Technology 2008 — 2009
Advanced Diploma in Computer Applications, Information Technology, A
CAA South Central Ontario May 2005 - Present
Skills
Call Centers, Training, Recruiting, Coaching, Six Sigma, Team Leadership, Team Building, Quality Assurance, Program Management, Employee Engagement, Sales, Interviews, Call Center, Performance Management, Customer Service, Customer Satisfaction, Customer Experience
Education
Ez-Sigma 2011 — 2011
Yellow Belt
Toronto School of Business 1998 — 1999
Diploma, Travel & Tourism
CAA South Central Ontario May 2005 - Present
Education
Mohawk College 2003 — 2005
Travel and Tourism
CAA South Central Ontario June 2015 - Present
Cerulean Strategies September 2014 - Present
Education
The Johns Hopkins University - Paul H. Nitze School of Advanced International Studies (SAIS) 2009 — 2011
M.A.
University of Toronto - University of Trinity College 2004 — 2008
B.A. (Hons)
CAA South Central Ontario January 2012 - Present
CAA South Central Ontario May 2010 - January 2012
Hewlett-Packard December 2005 - August 2009
Hewlett-Packard November 2003 - December 2005
Compaq January 1999 - January 2003
Compaq 1997 - 1999
Globe-Tek Systems Ltd. 1987 - 1997
Skills
ITIL, IT Service Management, Service Delivery, Team Management, Six Sigma, Incident Management, IT Operations, Disaster Recovery, IT Management, Vendor Management, Sla, Problem Management, Process Improvement, Business Analysis, Leadership, Solution Architecture, Outsourcing, PMP, Service Management, Program Management, IT Strategy, SDLC, System Deployment, Business Process..., Management, Information Technology, Change Management, PMO, Project Portfolio..., Enterprise Architecture, Integration, Requirements Analysis, Business Process, Business Requirements, SLA, Project Management, Team Leadership
Education
Memorial University of Newfoundland 1982 — 1987
B.Sc. (Hon)
CAA Insurance January 2015 - Present
ORION Travel Insurance April 2011 - Present
Business Development - Travel Insurance June 2008 - Present
CAA South Central Ontario April 2011 - 2013
CANAM Insurance September 2009 - February 2010
etfs Travel and Health Care Solutions July 2008 - September 2009
Mondial Assistance February 2002 - February 2008
Travel Health Insurance Association of Canada September 2003 - September 2005
Pottruff & Smith Travel Insurance May 1989 - February 2002
RBC Insurance June 1981 - May 1989
Skills
Travel Insurance, Insurance, New Business Development, Key Account Management, Account Management, Business Management, Business Strategy, Team Leadership, Team Management, Customer Relations, Innovation, Organizational..., Strategic Planning, Product Development, Problem Solving, Vendor Management, Management, Leadership, Strategic Partnerships, Business Development, Marketing Strategy, Customer Service, Operations Management, Program Management, Process Improvement, Marketing, Sales Management, Strategy, Sales Operations, Lead Generation, Sales, Sales Process, Selling, Call Centers, Entrepreneurship, Outsourcing, Business Analysis, Team Building, Customer Retention
Education
Ryerson University 1979 — 1981
Computer Technology
Marissa Loewen Enterprises Inc. September 2014 - Present
Steeped Tea, Independent Consultant May 2012 - Present
On the Spot Pop Up Shows January 2012 - Present
College of Physicians and Surgeons of Alberta January 2012 - Present
Mercer Collective A Maker's Market January 2013 - September 2014
Edmonton Journal Community Advisory Board September 2012 - September 2013
CAA South Central Ontario April 2011 - January 2012
Edmonton Symphony Orchestra June 2010 - April 2011
Winspear Centre June 2010 - April 2011
Walterdale Playhouse September 2004 - September 2010
Skills
Search Engine..., Google Adwords, Email Marketing, Social Media Marketing, Social Media Relations, Website Usability, Online Marketing, Internal Communications, Online Communications, SEM, PPC, Google Analytics, Digital Marketing, Social Media, Online Advertising, Marketing Communications, Facebook, E-commerce, Marketing Strategy, Conversion Optimization, Digital Strategy, Social Networking, Online Branding, Organic Search, Search Advertising, Landing Page..., SEO, Usability, Public Relations, Pickles, Kicking Ass, Small Business Marketing, Pop Up Retail Marketing, Editing, Direct Marketing, Advertising, Strategic Communications, Blogging, General Awesomeness, Soups, Loving Life, Eating, Hot Water, Cooking, Friendly Personality, Vegetables, Sauces, Beef, Taste, Media Relations
Education
Erickson International 2014 — 2015
Coaching, Personal and life coaching
Grant Macewan College 2001 — 2002
Public Relations Diploma
CAA South Central Ontario March 2012 - Present
Laura Canada Inc. 2010 - March 2012
CDW Canada March 2007 - March 2010
Smart-Set July 2006 - March 2007
The Phelps Group Inc. 2004 - 2006
Mark's (Mark's Work Wearhouse) 2001 - 2004
Mark's (Mark's Work Wearhouse) 2001 - 2004
Mark's (Mark's Work Wearhouse) 2001 - 2004
Skills
Talent Acquisition, Human Resources, Talent Management, Coaching, Onboarding, Recruiting, HR Policies, Performance Management, Employee Engagement, Succession Planning, Employee Relations, Leadership
Education
Sheridan College 2003 — 2008
Human Resources Management
Numeris February 2015 - Present
Book4Time Inc. January 2014 - January 2015
CAA South Central Ontario June 2013 - January 2014
BPS Resolver May 2007 - June 2013
Accruent 2005 - 2007
Marketlink 2002 - 2005
Skills
SaaS, .NET, SQL Server, IIS, Business Analysis, Microsoft SQL Server, JavaScript, jQuery, Agile Methodolgy, Web Services, Agile Methodologies, C#, SharePoint, ETL, Data Warehousing, Data Mining, SSRS, SSIS, Software Development, SOA, Web Applications, Leadership Development
Education
National Institute of Information Technology 1992 — 1994
Diploma, Advanced Systems Management
St. Xavier's College 1989 — 1992
BSC, Economics
St Thomas School, Kolkata
ONFC September 2010 - Present
SB Simpson Group June 2005 - May 2010
CAA South Central Ontario January 2004 - June 2005
Skills
Performance Management, Employee Relations, Employee Engagement, Human Resources, Succession Planning, Recruiting, HR Policies, Deferred Compensation, Training, Leadership Development, Change Management, Benefits Administration
Education
The University of Western Ontario
Bachelor of Arts
Sheridan College 1998 — 1999
CHRM, Human Resources
HRPA
CHRL, Human Resources
Legislative Assembly of Ontario, Elections Ontario November 2011 - June 2012
CAA South Central Ontario 2009 - 2011
CAA South Central Ontario May 2008 - December 2009
MFXchange Holdings Inc.(Owned by Fairfax Financial Holdings Limited) April 2006 - May 2008
Insurance Bureau of Canada January 2001 - April 2006
Ministry of Health and Long-Term Care 1994 - 2000
Skills
IT Consulting, Program Management, Project Governance, IT Transformation, Public Sector, Change Leadership, Organizational Change, Project Direction, Project Portfolio..., IT Strategy, Strategic IT, Executive Management, Change Management, Consulting, Information Technology
Education
Ryerson University 2009 — 2010
Certificate, IT Leadership Program
University of Toronto - School of Continuing Studies & Bay 3000 2003 — 2003
Project Management Professional
Seneca College of Applied Arts and Technology 1985 — 1987
Honours Diploma, Computer Programming and Analysis
University of Toronto 1983 — 1985
Chemistry
CAA South Central Ontario January 2006 - Present
IBM Global Services August 2004 - January 2006
Convergys December 2002 - February 2004
WWICS December 2001 - September 2002
Education
Panjab University 1998 — 2001
BCA
Loblaw Companies Limited June 2011 - Present
CAA South Central Ontario July 2006 - June 2011
CAA South Central Ontario February 2005 - June 2006
Mattel Canada May 2003 - December 2004
Skills
Business Intelligence, Business Analysis, Project Management, SharePoint, SDLC, Requirements Analysis, Process Improvement, Vendor Management, Data Warehousing, Project Planning, Quality Assurance, Active Directory, Agile Methodologies, Business Process, Requirements Gathering, Systems Analysis, ERP, IT Management, Visio, Business Process..., Enterprise Architecture, Software Documentation, Technical Support, Integration, Business Requirements, Solution Architecture, Software Project..., Management, Databases, Change Management, MS Project, SQL, PMP, IT Strategy, Project Portfolio..., Microsoft SQL Server, ITIL, PMO, User Acceptance Testing
Education
Ryerson University 2000 — 2004
Bachelor of Commerce, Information Technology Management; Systems Development
Martingrove Collegiate Institute
CAA South Central Ontario June 2014 - Present
CAA South Central Ontario September 2012 - June 2014
Points.com August 2003 - September 2012
Skills
Email Marketing, Web Design, Web Development, Graphic Design, HTML, CSS, HTML emails, Usability, Responsive Design, Adobe Creative Suite
Education
Rochester Institute of Technology 1994 — 1998
BFA, Advertising Photographic Illustration
CAA South Central Ontario August 2008 - Present
Dortec Industries a division of Magna International June 2001 - August 2008
KTM Locks a division of Magna International June 1999 - June 2001
Skills
Employee Relations, Talent Management, Employee Engagement, Personnel Management, Performance Management, Human Resources, Onboarding, Training, HR Policies, HRIS, Management, Process Improvement, Team Building
Education
Seneca College of Applied Arts and Technology
Human Resources Post Diploma Program, Human Resources Management
York University
Bachelor of Arts (BA), Sociology
Cognizant Technology Solutions July 2013 - Present
Citizens Property Insurance Corporation April 2013 - March 2014
Cognizant Technology Solutions November 2010 - June 2013
CAA South Central Ontario January 2012 - October 2012
Hiscox January 2010 - April 2011
Cognizant Technology Solutions November 2007 - October 2010
Cognizant Technology Solutions February 2005 - October 2007
Skills
Java Enterprise Edition, Spring, Web Services, Java, Software Development, SQL, Data Migration, Guidewire, Agile Methodologies, Software Documentation, Web Applications, Testing, SDLC, Requirements Analysis, Data Modeling, XML, Software Project...
Education
University of Madras 2000 — 2004
BE, Computer Science
CAA South Central Ontario September 2011 - February 2013
CAA South Central Ontario January 2009 - September 2011
CAA South Central Ontario March 2008 - January 2009
CAA South Central Ontario January 2005 - March 2008
CAA South Central Ontario December 1999 - January 2005
Scotiabank 1996 - 1999
Neo Material Technologies Inc. 1995 - 1996
Klohn Crippen Consultants Ltd. 1993 - 1995
Skills
Financial Analysis, Budgets, Forecasting, Team Building, Financial Reporting, Change Management, Team Leadership, Analytics, Managerial Finance, Business Strategy, Process Improvement, Analysis, Leadership, Microsoft Excel, Negotiation, Risk Management, Accounting, Operations Management, Variance Analysis, Customer Service, Strategic Planning, Management, Business Process..., Business Planning, Business Analysis, Mergers, Vendor Management, Six Sigma, Performance Management, Mergers & Acquisitions, Cross-functional Team..., Contract Negotiation, Corporate Finance, Internal Controls, Insurance, Finance, Account Management, Project Planning
Education
McMaster University 1982 — 1986
Bachelor of Commerce (B.Com.), Accounting
CAA South Central Ontario January 2011 - Present
CAA South Central Ontario August 2009 - December 2010
The Nielsen Company April 2002 - October 2008
ACNielsen 1999 - 2001
ACNielsen 1997 - 1999
Skills
Market Research, Product Management, Analytics, Management, Leadership, Strategic Planning, Customer Insight, Marketing Research, Competitive Analysis, Analysis, Marketing, Change Management, Product Development, Marketing Communications, New Business Development, Training, Market Analysis, Marketing Strategy
Education
Seneca College of Applied Arts and Technology 2000 — 2002
Human Resources Management
Seneca College of Applied Arts and Technology 1987 — 1990
Business Administraton
Assurant August 2015 - Present
Key2 Communications September 2014 - May 2015
Club auto CAA January 2014 - June 2014
Dufferin -Peel Catholic District School Board January 2011 - June 2014
CAA South Central Ontario November 2012 - May 2013
The Shopping Channel November 2011 - November 2012
The Ashley Market October 2008 - August 2012
Jazmyn March 2010 - October 2011
Live Laugh and Love To Shop Network. May 2009 - December 2010
Loblaw Companies June 2005 - January 2008
Skills
Time Management, Sales, Customer Service, Account Management, Networking, Social Media, Training, Solution Selling, Direct Sales, Marketing, Management
Education
York University 2002 — 2002
University of Ottawa 1990 — 1991
BA, French
CAA South Central Ontario January 2012 - Present
CAA Insurance 2001 - January 2012
The Co-operators 1987 - 2001
Education
Mohawk College 1984 — 1987
business, Insurance
CAA South Central Ontario VP Business DevelopmentAmberdon1995 - 1999
Skills
Business Analysis, Visio, Systems Analysis, Data Modeling, Six Sigma, Requirements Analysis, Team Leadership, SDLC, Requirements Gathering, Change Management, Business Requirements, Business Process, Call Centers, Process Improvement, MS Project, Integration, Software Project..., PMP, SQL, Business Intelligence, SSRS, Business Process..., Vendor Management, Data Warehousing, Project Management, Agile Methodologies, Microsoft SQL Server, T-SQL, Insurance, SharePoint, SOA, Call Center
Education
Trent University 1970 — 1972
BA, Math & Economics
CAA South Central Ontario August 1995 - March 2009
Education
University of Guelph
B.A., Psychology
University of Guelph
B.A., Psychology
Town of Richmond Hill January 2009 - Present
Avis Budget Group 2006 - 2008
Cadillac Fairview 2005 - 2006
CAA South Central Ontario 2002 - 2004
Education
University of Toronto - Ontario Institute for Studies in Education 2005 — 2006
Master, Adult Education
Sheridan College 1999 — 2000
HR, Human Resources Management
York University 1995 — 1999
BA, Political Science
Superior asphalt paving company April 2015 - Present
Costco Wholesale November 2013 - April 2015
Contech Construction April 2012 - February 2013
Best Personnel March 2012 - April 2012
Tannix Industries February 2012 - March 2012
Rainforest Roofing December 2011 - January 2012
Hay's Roofing May 2010 - March 2011
Wawanesa Insurance February 2009 - April 2010
CAA South Central Ontario November 2007 - January 2008
Belairdirect February 2005 - June 2007
Skills
General Insurance, Team Building, Direct Sales, Claims Handling, Public Speaking, Construction, Management, Customer Satisfaction, Inventory Management, Negotiation, Operations Management, Process Scheduler, Sales Management
Education
The University of Winnipeg 2001 — 2004
BA, History
University of Manitoba 1997 — 1999
General Studies
Canadian College Italy 1996 — 1997
Grade 13, OAC
Afcent International 1994 — 1996
grade 12, General Studies
CAA South Central Ontario May 2014 - Present
Mary Kay Canada Ltd. February 2014 - May 2014
Villa Charities Inc./Villa Charities Foundation September 2010 - February 2014
Stash Media Inc. 2009 - 2010
MuchMusic 2009 - 2010
Rogers Television (York Region and Toronto) 2008 - 2010
ELLE Canada 2004 - 2008
Skills
Media Relations, Editing, Public Relations, Advertising, Copywriting, Social Media, Event Management, Social Media Marketing, Film, Event Planning, Press Releases, Marketing, Publicity
Education
Ryerson University
BA, Journalism (Broadcast Major)
CAA South Central Ontario September 2013 - Present
Skills
Film Production, Alternative Investments, Negotiation, Strategic Planning, Sales, Fundraising, Communication, Public Speaking, Presentations, Analysis, Creative Direction, Social Media Marketing, Team Leadership, Marketing, Leadership
Education
York University 2001 — 2005
Bachelor of Arts
New York Film Academy 2007 — 2009
Associate of Fine Arts, Producing for Film & Television
CAA South Central Ontario July 2014 - Present
C J Derrick Consulting 2010 - Present
OpenText 2013 - 2014
OpenText 2012 - 2013
Pitney Bowes 2011 - 2012
iSIGN MEDIA CORP. 2009 - 2010
Thomson Reuters 2006 - 2009
Rogers Communications Inc. 2005 - 2006
Olisa Designs 2004 - 2006
MCI 2004 - 2005
Skills
Email Marketing, Product Marketing, Online Marketing, Social Media Marketing, Competitive Analysis, Marketing Strategy, Digital Marketing, Social Media, Direct Marketing, SEO, E-commerce, Digital Strategy, Online Advertising, Brand Development, Adobe Creative Suite, Creative Strategy, Creative Direction, Dreamweaver, Analytics, Marketing, Strategic Communications, Mobile Marketing, Market Planning, Integrated Marketing, Marketing Management, B2B Marketing, Strategy, Field Marketing, Salesforce.com, HTML, Branding & Identity, Demand Generation, Eloqua, mobil, Multi-channel Marketing, SEM, Strategic Partnerships, Marketing Automation, Selling, Lead Generation, CRM, B2B, Campaign Management, Management
Education
Ryerson University
CBC 2014 - Present
Independent consultant and contract services 2012 - Present
CAA South Central Ontario 2010 - 2011
American Express 1995 - 2009
Grand & Toy 1991 - 1995
Education
McGill University
Bachelor of Commerce
Ryerson University
Telecommunications Management
Td Insurance August 2014 - Present
TD Insurance October 2010 - January 2015
TD Insurance May 2009 - September 2010
CAA South Central Ontario 2002 - 2009
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Organizational..., Time Management, Multi Tasking, Work Ethic, Adaptability, Outstanding...
Education
Seneca College of Applied Arts and Technology 1997 — 1999
Travel and Tourism
CAA South Central Ontario February 2006 - Present
Seneca College of Applied Arts and Technology May 2006 - August 2009
The Travel Corporation Canada 2003 - February 2006
The Travel Corporation Canada 2000 - 2003
Insight Vacations 1999 - 2000
Signature Vacations 1998 - 1999
Skills
Team Leadership, Customer Service, Coaching, Project Management, Sales Management, Teaching Experience, Event Management, Marketing, Call Centers, Leadership Development, Negotiation, Operations Management, Account Management, Management, Marketing Strategy, Team Building, Online Marketing, Organizational..., Leadership, Time Management, Customer Satisfaction, Teacher Training, Social Media Marketing, Marketing Communications, Sales, Event Planning, Microsoft Excel, Budgets, Business Planning, Customer Retention, PowerPoint, Employee Relations, Training, New Business Development, Tourism, Project Planning, Teamwork, Public Relations, Recruiting, Performance Management, Insurance, Contract Negotiation, Hospitality, Analysis, Social Media, Outlook, Process Improvement, Data Analysis, Travel Management
Education
Seneca College of Applied Arts and Technology 2004 — 2004
Ontario Management Development Program
McMaster University
Bachelor of Arts (B.A.)
Toronto School of Business
Certificate for Travel and Tourism
CAA South Central Ontario August 2014 - Present
InterContinental Hotels & Resorts March 2013 - August 2014
Pantages Hotel Toronto Centre March 2012 - August 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Team Leadership, Business Strategy, Teamwork, Public Speaking, Business Analysis, Management, Research, Leadership, Sales, English, Training, Outlook, Customer Service, Food, Event Planning, Time Management, New Business Development, Guidewire, SharePoint, Underwriting
Education
Seneca College of Applied Arts and Technology 2011 — 2014
Business Insurance, Insurance
CAA South Central Ontario April 2014 - Present
Rogers Communications February 2006 - September 2013
tulkita Technologies Inc. March 2012 - June 2013
Bell Media July 2012 - August 2012
Bell Media February 2010 - February 2010
Rogers Communications November 2003 - February 2006
Skills
Blogging, Video, Storytelling, Sponsorship, Producing, Creative Writing, Management, Social Media, Social Media Marketing, Media Relations, Strategic Planning, Sponsorship Relations, Team Leadership, Project Management, Marketing Communications, Editing, Content Management, Content Strategy, Web Content, Content Development, Digital Media, Digital Strategy, Digital Video, Sports Management, Sports Marketing, Adobe Creative Suite, Photoshop, CMS, Copy Editing, Press Releases, Television, New Media, Broadcast, SEO, Broadcast Journalism, Public Relations, Editorial, Digital Marketing, Online Marketing, Marketing, Leadership, Advertising, Integrated Marketing
Education
University of Windsor 1999 — 2001
MA, Sports Management
Queen's University 1995 — 1999
BAH, History
CAA South Central Ontario June 2014 - Present
United Healthcare Group (UHG) March 2012 - February 2014
Mphasis November 2009 - December 2011
AIG Systems & Solutions October 2003 - November 2009
Polaris Financial Technology Limited October 2002 - October 2003
Skills
.NET, C#, ASP.NET, VB,NET, MVC, WCF, TFS, Microsoft SQL Server, SQL, Oracle, Web Services, XML, JavaScript, SOA, SSRS, SSIS, Crystal Reports, Requirements Analysis, SDLC, Agile Methodologies, Software Project..., Project Delivery, Solution Architecture, Global Delivery, Requirements Gathering, Program Management, Team Management, Software Development, Management, Onsite-Offshore..., Business Analysis
Education
University of Madras
Master of Business Administration (MBA), Systems & Finance
Carlson Wagonlit Travel May 2014 - Present
CAA South Central Ontario May 2007 - May 2014
Fun Sun Vacations 2005 - April 2007
The Walt Disney Company 2004 - 2005
Sears Travel 1999 - 2004
Insight Vacations 1994 - 1999
Skills
Tourism, Marketing Strategy, Sales Management, Product Development, Sales, Business Development, Strategic Planning, Business Strategy, Account Management, Marketing Communications, New Business Development, Team Building, Strategy, Leadership, Retail, Team Leadership, Travel Management, Customer Service, Social Media Marketing, Marketing, Change Management
Education
McMaster University
Bachelor of Arts
The DATA Group November 2014 - Present
CAA South Central Ontario March 2014 - October 2014
AVW-TELAV January 2012 - December 2013
Bombardier Aerospace Downsview April 2011 - November 2011
Elections Ontario May 2010 - April 2011
6N Silicon 2009 - 2010
All Weathewr Windows 2006 - 2009
Unilever Canada 2002 - 2006
BDP Resolve 2002 - 2003
BDP Resolve 2002 - 2003
Skills
Employee Relations, HRIS, HR Policies, Performance Management, Human Resources, New Hire Orientations, Deferred Compensation, Recruiting, Onboarding, Benefits Administration, Talent Acquisition, Employee Benefits, Talent Management, Employee Engagement, Organizational..., Succession Planning, Applicant Tracking..., Labor Relations, Workforce Planning, Policy, Employer Branding, Personnel Management, Job Descriptions, Hiring, Interviews, HR Consulting
Education
Sheridan College
HR, Human Resources
Baxter June 2008 - Present
CAA South Central Ontario 2006 - 2008
CAA South Central Ontario 2004 - 2006
Skills
Payroll, Employee Benefits, Training, Payroll Taxes, Employee Relations, Deferred Compensation, Onboarding, Performance Management, Benefits Administration, Human Resources, HR Policies, Employee Engagement, Succession Planning, Recruiting, Process Improvement
Education
Seneca College of Applied Arts and Technology
Accounting and Finance
Aspire Lifestyles March 2013 - Present
CAA South Central Ontario March 2011 - July 2012
Skills
Customer Service, Teamwork, Customer Satisfaction, Call Centers, Training, Microsoft Word, Time Management, Microsoft Excel, Microsoft Office, PowerPoint
Education
Mohawk College 2009 — 2010
Diploma, Tourism & Travel
St. Lawrence College 2007 — 2008
Certificate, Veterinary Assistant
Sheridan College
Visual and Performing Arts
CAA South Central Ontario September 2010 - Present
CO-OP 2005 - August 2011
The Cooperators Insurance August 2005 - August 2010
Skills
Social Media, Integrated Marketing, Facebook, Digital Marketing, Event Management, Brand Management, Marketing Strategy, Market Research, Public Relations, Creative Direction, Customer Service, Branding & Identity
Education
Memorial University of Newfoundland 1986 — 1990
Bachelor of Arts (B.A.), Business/Managerial Economics
Fatima Central High 1982 — 1986
High School
Konecranes September 2013 - Present
Konecranes May 2011 - February 2014
CAA South Central Ontario 2007 - May 2011
Whirlpool Corporation 2006 - 2007
Robert Bosch 2003 - 2006
Kubota 1999 - 2003
Household Finance 1995 - 1999
Kito Canada 1993 - 1995
Skills
Product Development, Direct Marketing, B2B, Marketing Management, Marketing Communications, Marketing Strategy, Online Marketing, Cross-functional Team..., Email Marketing, Strategic Sales..., Sales Process, International Sales, Market Planning, Management, Marketing, Digital Marketing, Integrated Marketing, Product Management, Strategy, Sales, Sales Operations, Negotiation, Retail, Pricing, Budgets, Entrepreneurship, Competitive Analysis, Product Marketing, Project Planning, Forecasting, B2B Marketing, Brand Management, Market Research, Market Analysis, CRM, Key Account Management, Lead Generation, Account Management, New Business Development, Business Development, Marketing Research, Online Advertising, Sales Management, Customer Retention, Product Launch, Leadership, Strategic Partnerships, Brand Development, Sales Presentations, Strategic Planning
Education
Ryerson University
B.Comm, Marketing and Management
CAA South Central Ontario December 2005 - Present
01 Communique 2003 - 2005
DUFFERIN GAMES 2001 - 2003
HOME OUTFITTERS 2000 - 2003
Hudson's Bay Company 1990 - 2003
Skills
Management, Sales, Customer Service, Call Centers, Business Analysis, Negotiation, Training, Process Improvement, Vendor Management, Contract Negotiation, Team Leadership, Project Management, Customer Satisfaction, Time Management, Analysis, Problem Solving, Leadership, Microsoft Excel, CRM
Education
Ryerson University 1994 — 2000
BUSINESS MANAGEMENT DEGREE BCOM, BUSINESS MANAGEMENT
ST AUGUSTINE SECONDARY SCHOOL 1989 — 1994
HIGHSCHOOL DIPOLMA
CAA South Central Ontario August 2014 - Present
Royal & Sun Alliance Insurance Company of Canada (RSA) July 2004 - July 2014
Davies Ward Phillips & Vineberg LLP 2001 - 2003
paul weiss 2000 - 2001
Skills
Corporate Governance, Privacy Law, Mergers and acquisitions, Insurance, Corporate law, Information Technology, Brokers, Litigation Management, Insurance Law, mergers and acquisitions, Professional Liability, Legal Advice, Liability, Claims Management, Commercial Insurance, Legal Liability, Risk Management, Property & Casualty..., Product Liability
Education
McGill University 1996 — 2000
Bachelor of Arts (B.A.), Political Science and Government
CAA South Central Ontario May 2012 - January 2015
Sears Canada May 2011 - April 2012
The Dominion of Canada General Insurance Company June 2008 - March 2011
Shoppers Drug Mart April 2006 - May 2008
Aviva Canada January 2006 - March 2006
Aviva Canada January 2005 - December 2005
Aviva Canada December 2003 - December 2004
Skills
Financial Analysis, Financial Modeling, Budgets, Budget Process, Forecasting, Strategic Financial..., Financial Reporting, Financial Accounting, Project Management, Business Partner Support, Process Improvement, Property & Casualty...
Education
Project Management Institute
PMP
Certifed General Accountants of Ontario
CPA,CGA
University of Manitoba 1990 — 1996
Bachelor of Commerce (Honours), Commerce
CAA South Central Ontario August 2011 - Present
Skills
Leisure Travel, Tourism, Travel Management
Education
Seneca College of Applied Arts and Technology 2010 — 2011
Diploma, Tourism and Travel
York University 2002 — 2006
BA, Economics
CAA South Central Ontario November 2012 - Present
Centtric Marketing Systems August 2007 - November 2012
Skills
Change Management, Service Level Management, ITIL Process..., Manage Client..., Client Issue Resolution, Software Project..., Software Development..., Scrum, Agile & Waterfall..., Project Management, ITIL, Integration, IT Service Management, Requirements Gathering, Business Process, Cross-functional Team..., Analysis
Education
Ryerson University 1994 — 1998
Administration and Information Management, Information Technology
Aveta Business Institute
Six Sigma White Belt Certification
IBM
ITIL Practitioner Certificate, IT Infrastructure Library (ITIL)
Inquestra
Business Systems Analyst Certificate (BSAC) Program
Project Management Institute
Project Management Professional (PMP)
CAA South Central Ontario June 2015 - Present
CAA South Central Ontario June 2014 - May 2015
Arch Insurance Group June 2013 - May 2014
LAWPRO July 2009 - June 2013
Aviva Canada December 2003 - July 2009
Skills
Actuarial Science, Risk Management, Financial Risk, Insurance, SAS, VBA, Access, Statistics, Pricing, Statistical Modeling, General Insurance, Microsoft Excel, Actuarial, Reserving, Excel, GLM, Data Analytics
Education
University of Waterloo 2000 — 2001
MMath, Actuarial Science
University of Alberta 1995 — 2000
Bsc Honors, Actuarial Science
CAA South Central Ontario August 2011 - Present
Travel CUTS January 2006 - August 2011
Sears Travel July 2004 - January 2006
Skills
Adventure Travel, Tourism, Leisure Travel, Travel Management, Travel Insurance, Hospitality, Travel Writing, Vacation, Cruises, Business Travel, Travel Planning, Event Planning, Sales Management, Sabre, Tour Operators, Sales, Customer Service, Customer Satisfaction, Hotel Booking, Leisure
Education
Westervelt College 2003 — 2004
diploma, Travel & Tourism
Mohawk College 1991 — 1993
diploma, Community Care Counselling and development
American Express November 2013 - Present
CAA South Central Ontario July 2012 - November 2013
Rogers Communications December 2010 - March 2012
Rogers Communications November 2008 - December 2010
Sandylion Sticker Designs June 2004 - November 2008
Skills
Business Analysis, Database Marketing, Telecommunications, Analytics, Project Management, Process Improvement, Customer Insight, Marketing Communications, Key Performance..., ERP, Data Analysis, Supply Chain, SQL, PIR, SAS
Education
Liaoning University 1988 — 1992
Bachelor, International Economics
CAA South Central Ontario April 2015 - Present
Investors Group May 2014 - August 2014
Hudson's Bay Company September 2013 - February 2014
Skills
Human Resources, Customer Service, Microsoft Excel, Microsoft Word, Management, PowerPoint, Public Speaking, Research, Leadership, Strategic Planning, Project Management, Time Management, Teamwork, Team Leadership, Team Building, Social Media, Performance Management
Education
Ryerson University 2013 — 2017
Bachelor of Commerce (B.Com.), Human Resources Development
Marc Garneau Collegiate Institute 2009 — 2013
CAA South Central Ontario August 2014 - Present
J&J Jewelry August 2013 - August 2014
Power Unit Youth Organization October 2009 - August 2014
Power Unit Youth Organization October 2012 - January 2014
Wind November 2012 - April 2013
World Financial Group (WFG) March 2008 - January 2010
The Shoe Company January 2007 - August 2008
Skills
Social Media, Nonprofits, Non-profits, English, Cantonese, Customer Service, Customer Relations, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Life Insurance, Mutual Funds, Teamwork, Leadership, Sales, Time Management, Marketing
Education
Insurance Institute of Ontario 2013 — 2015
CIP - Partial Completion
Insurance Institute of Ontario 2014 — 2014
OTL, Insurance
Seneca College of Applied Arts and Technology 2012 — 2013
Business - Insurance
Stephen Leacock C.I. 2005 — 2008
OSSD
Toronto Hydro March 2013 - Present
CAA South Central Ontario February 2012 - March 2013
Conestoga College September 2009 - August 2011
City Of Hamilton January 2008 - September 2008
City Of Hamilton May 2007 - January 2008
Skills
Adult Education, PowerPoint, Microsoft Office, Technical Writing, Excel, Instructional Design, E-Learning, Articulate Studio, Captivate, Audacity
Education
University of Guelph 2008 — 2009
M.A, Public Policy and Public Administration
Sheridan College 2005 — 2006
Degree Diploma; B.Sc, Human Resources Management Post; Psychology & Biology
McMaster University 2000 — 2005
Bachelor's degree, Psychology
CAA South Central Ontario June 2015 - Present
Travelers Canada November 2013 - June 2015
The Dominion of Canada General Insurance Company April 2011 - November 2013
Canadian Tire September 2005 - April 2009
Canadian Tire March 1999 - September 2005
Education
Ryerson University 1997 — 1999
Computer Programming (Computer Applications)
University of Gujarat 1983 — 1986
Bachelor of Commerce (B.Com.)
The Shepherd Group March 2014 - Present
CAA South Central Ontario July 2007 - January 2014
Canadian Centre for Occupational Health and Safety 2006 - 2007
TJX Canada/Winners Merchants International L.P. 2002 - 2006
Skills
Property & Casualty..., Insurance, General Insurance, Underwriting, Liability, Casualty, Life Insurance, Disability Insurance, Legal Liability, Customer Service, Customer Retention, Marketing, Retail Sales, Business Process..., Sales Process, Direct Sales, Employee Training, Reporting & Analysis, Qualifying Prospects, Sales Presentations, Volunteer Recruiting, Office Administration, Call Centers, Merchandising, Segregated Funds, Annuity Sales, Customer Satisfaction, Leadership, Microsoft Office, Time Management, Management, Microsoft Excel
Education
Landmark Education
Seneca College of Applied Arts and Technology
Sir John A MacDonald Secondary School
Royal and Sun Alliance May 2015 - Present
CAA South Central Ontario May 2014 - May 2015
Skills
Insurance, Underwriting, Microsoft Word, Property, Microsoft Office, Microsoft Excel, Risk Management
Education
McMaster University 2010 — 2014
Bachelor's degree, Labor Studies