Experience
Xerox  October 2012 - Present
CIGNA Group Insurance   November 2010 - July 2012
Czarnowski  October 2008 - January 2010
Art Guild, Inc  November 2004 - October 2008
Catalent Pharma Solutions  July 2007 - October 2007
Showtime Enterprises, Inc   May 2000 - June 2004

Skills
Account Management, Budgets, Customer Service, Management, Marketing Strategy, Microsoft Office, Process Improvement, Project Management, Retail, Sales, Team Building

Education
Rutgers University – Camden   2002 — 2003
Computer Information Systems

Gloucester County College   1998 — 2002
Associates, Computer Information Systems

Deptford High School   1994 — 1998
Diploma

Experience
Scholar Academies  July 2015 - Present
Iron Pen ESL Writing Tutors   2008 - Present
Conackamack Middle School   December 2014 - June 2015
Henkels & McCoy Training Services   August 2008 - January 2014
WD Communications  2004 - 2006
Temple University  1998 - 2002
Fels Institute for Cancer Research and Molecular Biology   1994 - 1996
Institute for Schools and Society (formerly Center for Research in Human Development & Education)   1992 - 1994
CIGNA Group Insurance   1981 - 1988

Skills
Academic Tutoring, Online Tutoring, University Teaching, Teaching Writing, Teaching English as a..., Teacher Training, Editing, Resume Writing, Public Speaking, Business Communications, Communication Consulting, Graphic Design, Grant Writing, English, Career Counseling, Instructional Design, Staff Development, Higher Education, Curriculum Development

Education
Rider University   2015 — 2016
CEAS, ESL Certification in Rider's Graduate-Level Teacher Certification Program (GLTP), Graduate Study

Temple University   1993 — 2002
ABD, Rhetoric and Composition

Woodrow Wilson High School

Experience
Benefits Technologies, LLC  June 2013 - Present
Benefits Technologies, LLC  May 2004 - April 2013
BenefitSource, Inc.   August 1994 - May 2004
Anthony Melonakos, MD   August 1988 - August 1994
CIGNA Group Insurance   1982 - 1987

Skills
Health Insurance, Disability Insurance, Accident, Employee Benefits, Life Insurance, Health Savings Accounts, Insurance, Term Life Insurance, Call Centers, Brokers, Sales, Critical Illness, Whole Life, Cafeteria Plans, Workers Compensation, Medicare, Voluntary Employee..., Flexible Spending..., Group Insurance, Fixed Annuities, Long-term Care, Benefits Administration, Universal Life, Underwriting, 401k, Health Care Reform, COBRA, Long Term Care Insurance, Dentistry, Retirement, ERISA, Claim, Group Medical, Open Enrollment, Employee Wellness, Self-funded, Managed Care, Property & Casualty..., Insurance Brokerage, FSA, Retirement Planning, Accident Insurance, Health Policy, Small Business, General Insurance, IRAs, Legal Liability, Benefits Design, Customer Service, Account Management

Education
Monroe County Community College   1981 — 1983
Associate of Science

Monroe High School

Siena Heights University
MultiDisciplinary Studies

Experience
CIGNA  August 2010 - Present
CIGNA Group Insurance   2009 - August 2010
Romance Writers of America  2009 - August 2010
Shepherd's Hope   March 2009 - June 2009
Walgreens Health Initiatives  June 2007 - March 2009
CFAHU   2008 - 2009
Insurance Office of America  October 2005 - May 2007
Humana, Inc.   September 2002 - October 2005
WorkAble Solutions, Inc.   June 1995 - March 2002
Rollins College  1989 - 1992

Skills
Employee Benefits, Leadership, Health Insurance, Training, Insurance, Management, Healthcare, Marketing, Program Management, Sales, Public Speaking, Customer Service

Education
Rollins College - Crummer Graduate School of Business   1990 — 1992
MBA, Marketing & Operations

The Ohio State University   1981 — 1985
B.S., BioMedical Communications

Experience
Aon Risk Solutions  2009 - Present
Aon Risk Solutions  2005 - 2009
Aon Risk Solutions  1996 - 2005
Johnson & Higgins (now Marsh, Inc)   1992 - 1996
CIGNA Group Insurance   1991 - 1992

Skills
Mergers, Financial Analysis, Risk Management, Strategic Financial..., Finance, P&L, Executive Management, Financial Risk, Financial Services, Cash Management, Forecasting, Leadership, Insurance, Mergers & Acquisitions, Analysis, Business Analysis, Strategy, Budgets, Sarbanes-Oxley, Management, Financial Modeling, Corporate Finance, Financial Accounting

Education
St. Joseph's University   1991 — 1994
MBA, Accounting

University of Pittsburgh   1987 — 1991
BA, Business Administration and Economics

Experience
Cigna Group Insurance   June 2015 - Present
MetLife  November 2014 - June 2015
MetLife GVWS   December 2005 - October 2014
Assurant Employee Benefits  April 2004 - December 2005
Ameritas  January 2001 - April 2004
SWS Financial   January 1994 - December 2000

Skills
Selling, Negotiation, Employee Benefits, Insurance, Disability Insurance, Underwriting, Life Insurance, Term Life Insurance, Brokers, Strategic Planning, Risk Management, New Business Development, Benefits Administration, Account Management, Sales Management, 401k, Sales, Dentistry, Health Savings Accounts, Business Planning, Investments, Leadership

Education
Syracuse University - Martin J. Whitman School of Management   2003 — 2008
MS MBA, Finance, Global Entrepreneurship

Syracuse University   1983 — 1987
BA, Economics

Experience
CIGNA Group Insurance   October 2010 - Present
CIGNA Group Insurance   January 1995 - September 2010

Skills
Group Insurance, Disability Insurance, Employee Benefits, Insurance, Claim, Claims Management, Disabilities, PPO, General Insurance, Healthcare, Disability Management, Utilization Management, Property & Casualty..., Commercial Insurance, Benefits Administration, Management

Education
Robert Morris University
Bachelors, Business Education

Experience
Center for Medicare Advocacy  February 2014 - Present
The Law Office of Kathleen Holt   1997 - 2014
The ALS Association, Evergreen Chapter   2000 - 2014
Seattle Children's  2000 - 2014
The U.S. Department of Health and Human Services   1993 - 1997
Northwest Hospital  1988 - 1991
CIGNA Group Insurance   1985 - 1988
CIGNA Group Insurance   1983 - 1985
New Britain Memorial Hospital   1982 - 1983

Skills
Administration, Budgeting, Business Analysis, Business Strategy, Business Planning, Business Management, Customer Service, Contract Negotiation, Documentation, Excel, Editing, Event Planning, Employee Relations, Event Management, Fundraising, Forecasting, Financial Planning, Government, Government Liaison, Grant Writing, Governance, Government Relations, Healthcare, Health, Hospitality, Insurance, Innovation, Key Account Management, Logistics, Lean Manufacturing, Litigation, Microsoft Office, Mentoring, Online Marketing, Social Media, Program Management, Negotiation, Non-profits, Operations Management, Organizational..., Organizing, Strategic Planning, Team Leadership, Team Building, Teaching, Team Management, Teamwork, Youth Development, Business Formation, Mediation

Education
The University of Connecticut   1983 — 1987
MBA, Healthcare Management

Seattle University School of Law   1991 — 1994
Juris Doctor, Law

Trinity College of Vermont   1978 — 1982
Bachelor of Science (BS), Business and Economics

Experience
GuideOne Insurance  2007 - Present
ACE Group  1997 - 2007
CIGNA Group Insurance   1982 - 1997
St. Paul Companies  1979 - 1982

Education
St. Cloud State University   1974 — 1979
Bachelor's degree, Industrial Engineering

Experience
The Standard  February 2014 - Present
Sylvan Learning Center  August 2002 - Present
The Standard  July 2012 - February 2014
Prudential Financial  July 2010 - June 2012
Prudential Financial  May 2007 - July 2010
Prudential Financial  January 2005 - May 2007
KP Claims Corporation   August 2004 - January 2005
CIGNA Group Insurance   July 2000 - December 2003
UNUM Provident  October 1999 - July 2000
Greenburgh 11 UFSD at Children's Village   November 1998 - July 1999

Skills
Time Management, Organizational..., Management, Analysis, Teaching, Health Insurance, Able To Multi-task, Attention To Detail, Dedication, Customer Service, Insurance, Claims Management, Mentoring

Education
SUNY Geneseo   1992 — 1996
Bachelor of Science, Special Education and Elementary Education

Experience
Health Partners Plans  October 2013 - Present
CIGNA Group Insurance   February 2012 - October 2013
Health Partners  August 2007 - February 2012
PHH Mortgage  April 2005 - August 2007
SHI  February 2004 - April 2005

Skills
Data Analysis, Statistics, Health Economics, Forecasting, Analysis, Access, SAS, Excel, Process Improvement, Business Analysis, PowerPoint, Word, Financial Analysis, Market Research, Healthcare

Education
Rutgers, The State University of New Jersey-Camden   2009 — 2012
MBA, Marketing & Finance Concentrations

Rutgers University-New Brunswick   1999 — 2003
B.A., Economics

Experience
eLoyalty - a TeleTech Company  May 2011 - Present
United States Soccer Federation  March 1984 - Present
Inergex  November 2006 - May 2011
HealthNow New York Inc.  October 2004 - November 2006
Professional Support Inc.  November 2001 - October 2004
CIGNA  September 1998 - September 2001
CIGNA Group Insurance   July 1997 - September 1998
ACE Group  January 1995 - July 1997
ESIS  January 1995 - July 1997
Buffalo State College  1992 - 1994

Skills
Cisco Call Manager, Cisco ICM, CVP, Cost Down, VoIP, Cisco Technologies, Data Center, Cisco Certified, Contact Centers, Voice Mail, Cisco VoIP, Windows Server, IVR, Strategy, Telecommunications, Vendor Management, Management, IP, Enterprise Software, Troubleshooting, Avaya, System Administration, Telephony, Large Scale Deployments, Disaster Recovery, Unified Communications, Cisco IOS, Firewalls, Technical Support, Routing, Cloud Computing, Active Directory, TCP/IP, System Deployment, VMware, CCNA, Network Architecture, Network Engineering, Virtualization

Education
State University of New York College at Buffalo   1992 — 1994
MS, Student Personnel Administration

University of Rochester   1988 — 1992
BS, Chemical Engineering

Experience
PHH Mortgage  June 2013 - Present
Williamson Performance Partners, LLC   September 2012 - Present
Campbell Soup Company  2011 - 2012
Campbell Soup Company - North America Foodservice   2009 - 2011
Campbell Soup Company  2008 - 2009
Campbell Soup Company  2004 - 2008
Campbell Soup Company  2002 - 2004
CIGNA Group Insurance   1998 - 2002

Skills
Leadership Development, Executive Coaching, Change Management, Training, Risk Management, Organizational..., Employee Relations, Employee Engagement, Organizational..., Organizational Design, Workforce Planning, HRIS, Talent Acquisition, Human Resources, Performance Management, Employee Training, HR Transformation, Recruiting, Cross-functional Team..., Leadership, Strategy, Personnel Management, Onboarding, Management, Executive Search, HR Consulting

Education
Rowan University
BA, English/Liberal Arts

Rutgers, The State University of New Jersey-New Brunswick
Master of Science (MS), Human Resources Management

Experience
Towers Watson  November 2012 - Present
CIGNA Group Insurance   June 2010 - October 2012
Bensalem High School   October 2005 - May 2010
Philadelphia Department of Revenue   October 2007 - March 2010
Wood River Village  October 2004 - December 2009
CIGNA Group Insurance   June 2009 - August 2009
Temple University  January 2007 - September 2007

Skills
Insurance, Employee Benefits, Excel, Underwriting, Accident, Group Insurance, Life Insurance, Disability Insurance, Microsoft Excel, Health Insurance, Workers Compensation, Human Resources, Customer Service, Leadership, Training, Risk Management, Sales, Management

Education
Temple University   2006 — 2010
Bachelor's Degree, Risk Management, Finance

Temple University - Fox School of Business and Management   2006 — 2010
BBA, Risk Management, Finance

Experience
The Raider Consulting Group   September 1997 - Present
Columbia University  September 1997 - December 2007
The Touchstone Partnership, LLC   October 1994 - August 1997
CIGNA Group Insurance   September 1989 - September 1994

Skills
Organizational..., Conflict Transformation, Peacebuilding, Mediation, Workshop Facilitation, Leadership Development, Capacity Building, Nonprofits, Training, Consulting, Program Evaluation, Community Development, Coaching, Conflict Resolution, Team Building, Executive Coaching, Leadership, Human Resources, Strategic Planning, Strategy, Organizational..., Action Learning, Non-profits, Change Management

Education
Temple University   1972 — 1975
M.Ed., Organization Development

Temple University   1964 — 1968
BS, Elementary Education

Experience
Mackie Wolf Zientz & Mann, P.C.   September 2014 - Present
Cherry Petersen Landry Albert LLP  June 2014 - August 2014
LawProse, Inc.   February 2013 - April 2014
Coats & Todd  May 2013 - August 2013
Wells Fargo Capital Finance  May 2012 - August 2012
CIGNA Group Insurance   November 2009 - December 2010
Brice, Vander Linden, & Wernick   July 2008 - June 2009
Fin-Econ Partners   May 2008 - July 2008
Pacific Equity Management   June 2006 - March 2008
J. Hoffman & Co.   June 2005 - March 2006

Skills
Research, Legal Research, Analysis, Legal Writing, Financial Statements, Accounting, Management

Education
Southern Methodist University Dedman School of Law   2012 — 2014
Juris Doctor (J.D.)

Texas Wesleyan University School of Law   2011 — 2012
Law

University of Dallas   2003 — 2006
Bachelor's Degree, Economics & Finance, 3.62 cumulative GPA

Loyola University Chicago   2002 — 2003
Finance

Cistercian Preparatory School   1996 — 2002
High School

Experience
Rochester City School District  Coordinator of Instruction for College Prep SchoolsRochester City School DistrictAugust 2009 - Present
United Way of Greater Rochester  2005 - 2009
CIGNA Group Insurance   1990 - 1991

Education
University of Rochester   1987 — 1993
BS,MS, Applied Mathematics, Mathematics Education

Roberts Wesleyan College

Experience
ILM-PLM Group   March 2012 - Present
Oddo Entertainment   1980 - Present
Syracuse University  September 2011 - September 2013
The Moore Insurance Group   2010 - March 2012
Independent Insurance Agent  July 2008 - June 2010
RMSCO, Inc  2007 - 2009
Consolidated Risk Services   2003 - 2007
CIGNA Group Insurance   1994 - 1996
Crum & Forster  1986 - 1996

Skills
Customer Relations, Entertainment, Word, PowerPoint, Excel, Public Speaking, New Business Development, Account Management, Strategic Partnerships, Customer Retention, Direct Sales, Sales Management, Logistics, Sales Presentations, Market Planning, Promotions, Sales Process, Fundraising, Trade Shows, Event Planning, Team Building, Social Networking, Team Leadership, Sales Support, Customer Service, Creative Problem Solving, Outlook, Building Relationships, Microsoft Excel, Marketing, Sales, Microsoft Word, Sales Operations, Training, Marketing Strategy, Relationship Building, Leadership, Management

Education
State University of New York College of Agriculture and Technology at Morrisville
Business Mgmt

Syracuse University
Insurance

Experience
Zurich Insurance  June 2006 - Present
Morgan Stanley Smith Barney  September 1996 - May 2006
Chubb  January 1995 - September 1996
CIGNA Group Insurance   June 1991 - December 1994
American Centennial Insurance   September 1987 - September 1990
Schwartz & Andolino   August 1986 - September 1987
Prudential Reinsurance  September 1985 - July 1986
Fenwick and West  September 1981 - September 1985

Skills
Liability, Casualty, Professional Liability, Reinsurance, Claims, Insurance, Litigation, Mediation, D&O, Coverage, Defense, Civil Litigation

Education
Rutgers University School of Law - Camden   1978 — 1981
J.D. (with honors)

Rutgers, The State University of New Jersey-New Brunswick   1974 — 1978
B.A., Physics

Experience
CIGNA Group Insurance   February 2002 - Present
Home Delivery Network   March 1995 - September 2001

Skills
Microsoft Excel, Microsoft Office, Process Improvement, Team Building, Coaching, Strategic Planning, Microsoft Word, Leadership, Access, Outlook, Analysis, Data Entry, Program Management, Customer Service, Customer Retention, Training, Insurance, Research

Education
The University of Texas at Dallas   1990 — 1994
Mathematics

Southern Methodist University   1987 — 1988
Electrical and Electronics Engineering

Experience
Jose Toledo, P.A.   September 2014 - Present
Law Office of Lorenzo & Lorenzo, P.A.   May 2011 - September 2014
Law Office of Dario Diaz   2009 - May 2011
WML Group   2008 - 2009
Martinez, Manglardi, Diez Arguelles & Tejedor   2002 - 2008
Nationwide Insurance  1992 - 2002
CIGNA Group Insurance   1990 - 1992
Fireman's Fund Insurance Company  1985 - 1990
City of Tampa  1980 - 1985

Skills
Personal Injury, Wrongful Death, Medical Malpractice, Trials, Litigation, Appellate Practice, Civil Litigation, Automobile Accidents, Torts, Public Liability, Alternative Dispute..., Legal Assistance, Appeals, Courts, Product Liability, Mediation, Personal Injury..., Trial Practice, Accident, Traumatic Brain Injury, Slip & Fall, Arbitration, Construction Law, Breach Of Contract, Attorneys, Jury Trials, Claim, Insurance Law, Depositions, Immigration Law, Injury, Employment Law, Professional Negligence, Legal Advice, Discrimination, Sports Injuries, Spinal Cord Injury, Legal Affairs, Theme Parks, Trial Advocacy, Legal Services, Auto Accidents, Premises Liability, Nursing Home Negligence, Negligence, Mass Torts, Catastrophic Personal..., Complex Litigation, Employment Litigation, Class Actions

Education
Syracuse University College of Law   1976 — 1979
JD, Law

State University of New York College at Geneseo   1972 — 1976
BA, History/Pre Law

Experience
QAD  August 2015 - Present
South Jersey Industries  March 2011 - July 2014
AnswerNet  January 2010 - February 2011
EDS, an HP company  2008 - 2009
ExcellerateHRO  2004 - 2008
Towers Watson  1994 - 2004
CIGNA Group Insurance   1989 - 1994
Colonial Penn Life Insurance  1975 - 1989

Skills
Access, Software Documentation, Project Management, Program Management, System Administration, Business Analysis, SDLC, Software Development, CRM, Testing, SQL, Team Leadership, Recruiting, Vendor Management, Agile Methodologies, Databases, Team Building, Product Management, Management, Customer Service, Leadership, Requirements Gathering, ERP, Training, Programming, Project Planning, Visio, Enterprise Architecture, Budgets, Business Intelligence, Outsourcing, Security, Employee Benefits, Change Management, MS Project, Data Warehousing, Requirements Analysis, Enterprise Software, Business Requirements, Software Project..., Process Improvement, Disaster Recovery, Oracle, Information Technology, PMO, Microsoft SQL Server, Call Center, Business Process, IT Strategy, IT Management

Education
Temple University   1976 — 1981
Bachelor of Business Administration (BBA), Business Administration and Management, General

Experience
Springboard  September 2013 - Present
Garage Designs of St Louis   May 2007 - Present
GO! Network  January 2013 - August 2013
Parkway School District  September 2006 - August 2012
CIGNA Group Insurance   1990 - 1997
Delta Dental Plan of Missouri   April 1987 - December 1989

Skills
Public Speaking, Client Retention, Relationship Development, Photoshop, Account Management, Excel, Social Media, Photography, Quickbooks, Teaching, Customer Relations, Microsoft Office, Operations Management, Desktop Publishing, Dreamweaver, Wordpress, Social Media Marketing, Microsoft Excel, WordPress, Customer Service, Advertising, Marketing, Nonprofits, Marketing Strategy, Blogging, Budgets, Public Relations, Management

Education
University of Missouri-Saint Louis
Chancellor's Certificate - Electronic Art and Publishing

Southeast Missouri State University
BS in BA, Marketing, Speech Communication

Parkway Central

Experience
SunGard Availability Services  March 2009 - Present
SunGard Availability Services  2006 - December 2009
NYK Line  2006 - 2006
Sun Microsystems  1997 - 2004
SAP  1994 - 1997
KPMG Consulting  1984 - 1994
CIGNA Group Insurance   1982 - 1984

Skills
PMP, Cloud Computing, Professional Services, Vendor Management, PMO, Data Center, Program Management, Process Improvement, SAP, Disaster Recovery, Software Project..., ITIL, Project Portfolio..., Project Management, Visio, SDLC, IT Management, Business Intelligence, Business Continuity, Integration, IT Strategy, Business Analysis, Business Process, Solution Architecture, Enterprise Software, Enterprise Architecture, IT Service Management, SaaS

Education
Rutgers University – Camden   1978 — 1982
BS, Computer Science

Experience
Promise & Destiny Group Inc.   September 2013 - Present
The Cofield Report   May 2012 - Present
Big Brothers Big Sisters Southeastern PA  September 2013 - December 2014
Toastmasters International  2013 - December 2014
CIGNA Group Insurance   August 2006 - December 2014
Rosemont College  2011 - 2014
Independence Blue Cross  September 1998 - May 2006

Skills
Insurance, Health Insurance, Analysis, Call Center, Leadership, Management, Business Analysis, Project Management, Customer Satisfaction, Sales, Team Building, Strategic Planning, Human Resources, Software Documentation, Strategy, Marketing, Recruiting, Call Centers, Quality Assurance, Policy, New Business Development, Financial Analysis, Coaching, Customer Service, Data Analysis, Process Improvement, Microsoft Excel, Healthcare, Underwriting, Microsoft Office, Finance, Risk Management, Access, Program Management, Training, Employee Benefits, PowerPoint, Outlook, Time Management, Microsoft Word, Budgets, Vendor Management, Pricing, Public Speaking, Marketing Strategy

Education
Rosemont College   2011 — 2014
MBA, Leadership Management, 3.87 GPA

Peirce College   2003 — 2007
Bachelor of Science (B.S.), Marketing

Simon Gratz H.S.

Experience
Arena Technical Resources  July 2015 - Present
Maryland Matchmakers   March 2014 - Present
New Jersey Singles   March 2011 - September 2013
Newtech Dental Laboratories   May 2010 - January 2011
Osstem  2007 - 2008
CIGNA Group Insurance   2007 - 2007

Skills
Cold Calling, Sales Management, New Business Development, Selling, Sales, Public Speaking, Team Building, Marketing, Customer Service, Event Planning, Training, Social Media Marketing, Business Development, Social Media, Social Networking, Account Management, Marketing Strategy

Education
Temple University   2001 — 2006
BA, Marketing

North Penn   1998 — 2001

Experience
CIGNA Group Insurance   January 2012 - Present
PNC Financial Services  February 2008 - December 2010
PNC Financial Services  July 2005 - February 2008
PNC Financial Services  October 2000 - July 2005
South Hills Health System  January 1999 - July 2000
South Hills Health System  January 1994 - July 2000
South Hills Health System  September 1984 - July 2000
D'Appolonia GTI  May 1978 - September 1984

Skills
Customer Service, Registration, Budgets, Business Analysis, Business Development, Employee Relations, Human Resources, Invoicing, Leadership, Management, Process Improvement, Project Planning, Public Speaking, Sales, Strategy, Team Building, Vendor Management, Training, Finance, Analysis, Strategic Planning

Education
Robert Morris University   1978 — 1980
BS/BA, Management

Experience
QC Lending   November 2012 - Present
Biomet Orthopedics  March 2008 - April 2010
Boden Organization   September 2005 - March 2008
CIGNA Group Insurance   June 2004 - September 2005
San Francisco 49ers  June 2003 - September 2003

Skills
Sales Management, Marketing Strategy, Account Management, Customer Service, Underwriting, Insurance

Education
San Jose State University   2002 — 2004
B.S., Marketing

Experience
Purchasing Power  August 2012 - Present
ValueOptions  November 2011 - August 2012
CIGNA Group Insurance   2008 - 2011
Alere, Inc.   2007 - 2008
Caremark  2001 - 2006
MetLife/MetraHealth/United HealthCare   1988 - 2001

Skills
Managed Care, Strategic Planning, Leadership, Insurance, Business Development, Sales, Management, New Business Development, Performance Management, Marketing, Account Management, CRM, Training, Program Management, Business Planning, Strategy, Cross-functional Team..., Sales Management, Analytics, Employee Benefits, Healthcare

Education
State University of New York College at Oneonta
BA, History

Experience
CIGNA Group Insurance   Director, ContractsCIGNA Group InsuranceSeptember 1995 - December 2010

Skills
Risk Management, Vendor Management, Business Analysis, Health Insurance, Business Process..., Insurance, Project Portfolio..., SDLC, Program Management, PMO, Employee Benefits, Process Improvement, Team Building, Customer Service, Requirements Analysis

Education
Rutgers University – Camden

Experience
Gannon Insurance Agency, Inc.   2000 - Present
Erie Insurance Group  2000 - 2010
Meehl Insurance   January 1998 - January 2000
New York Life Insurance Company  January 1997 - January 1998
CIGNA Group Insurance   January 1995 - January 1997
Prudential Insurance  January 1990 - January 1995

Skills
Customer Service, Life Insurance, General Insurance, Insurance, Property & Casualty..., Umbrella Insurance, Time Management, Selling, Homeowners, Commercial Insurance, Renters, Finance, Professional Liability, Workers Compensation, Analysis, Inland Marine, Liability, Underwriting, Brokers, Accident, Financial Services, Health Insurance, Management, Casualty, Marketing, Employee Benefits, Term Life Insurance, Long-term Care, Long Term Care Insurance, Fixed Annuities, Property Damage, Team Building, Claims Management, Property, D&O, Disability Insurance, Claim, Call Centers, Small Business, Commercial Lines, Sales Management, Risk Management, Legal Liability, Whole Life, Universal Life

Education
Saint Joseph's University   1987 — 1990
B.S. & MBA, Finance & Business Management

Cardinal Dougherty H.S.
Finance, General

Experience
Cigna Group Insurance   January 2013 - Present
Ashford University  September 2011 - July 2012
AT&T Mobility  September 2007 - August 2011
Nordstrom  June 2003 - August 2007

Skills
Merchandising, Sales, Customer Service, Sales Management, Microsoft Technologies, Office Administration, Account Management, Business Development, Key Account Management, Customer Experience, Customer Retention, Social Networking, Management, Strategic Planning, Social Media Marketing, Inventory Management, Salesforce.com, Recruiting, Marketing, Team Building, Leadership, Training, Sales Process, Coaching, Interviews, Outlook, Team Leadership, Leadership Development, Budgets, Microsoft Excel, Public Relations, Sales Operations

Education
Southern New Hampshire University
Bachelors of Arts

Experience
State of New Jersey OIT PMO   February 2015 - Present
NJILOA - Lacrosse   March 2009 - Present
IAABO - Board 34   2009 - Present
Interactive Data Corporation  2014 - 2015
Camden County College  February 2013 - March 2014
Iron Mountain  April 2012 - January 2013
TNC Management Group   2010 - 2012
AT&T  2008 - October 2011
CIGNA Group Insurance   August 2005 - March 2008
Telcordia Technologies  2000 - 2005

Skills
Requirements Analysis, SDLC, Business Analysis, PMO, Vendor Management, SharePoint, Process Improvement, Project Management, Business Requirements, Quality Assurance, Business Process, Visio, Project Portfolio..., PMP, Business Process..., Requirements Gathering, Program Management, MS Project, IT Management

Education
Rutgers, The State University of New Jersey-New Brunswick   1977 — 1981
Bachelor's degree, Biology, General

Experience
Reliance Standard  October 2010 - December 2011
Lincoln Financial Group  June 2008 - July 2009
CIGNA Group Insurance   June 2006 - June 2008
ADP  January 2005 - May 2006

Skills
Territory Management, Campaigns, Sales Process, Employee Benefits, Underwriting, Negotiation, Brokers, Sales Operations, Leadership, Sales Management, Cold Calling, Business Development, Sales, Property & Casualty..., Talent Acquisition, Selling, Customer Service, Relationship Marketing, Human Resources, Contract Negotiation, Health Insurance, Insurance, Disability Insurance, Account Management, Life Insurance, Strategic Planning, Management, New Business Development, Customer Retention, Benefits Administration

Education
Stephen F. Austin State University   2000 — 2004
Bachelor's of Business Administration, Marketing

Experience
Independence Blue Cross  January 2015 - Present
Chartis  August 2012 - August 2014
Harleysville Insurance  May 2011 - August 2012
Munich Reinsurance America, Inc.   September 2010 - May 2011
CIGNA Corporation, Group Insurance   October 2007 - January 2010
CIGNA Group Insurance   August 1995 - October 2007
IOA Re  June 1993 - August 1995
John Hancock  September 1980 - June 1993
Archdiocese of Philadelphia  September 1976 - September 1980

Skills
Underwriting, Project Management, Employee Training, Insurance, Reinsurance, Health Insurance, Employee Benefits, Strategy, Process Improvement, Training, General Insurance, Commercial Insurance, Leadership, Business Process, Actuarial Science, Project Planning, Change Management, Team Building, Financial Risk, Software Documentation, Strategic Planning, Managed Care, Risk Management, Analysis, Pricing, Financial Analysis, Business Process..., Budgets, Business Planning, Sales, Recruiting, Customer Service, Program Management, Claims Management, Management

Education
Rowan College at Burlington County   2009 — 2009
Certificate, Professional Coach

Burlington County College   2006 — 2007
Project Managemet

Saint Joseph's University   1977 — 1980
Bachelors, Social Sciences

Experience
CIGNA Group Insurance   January 2001 — November 2009
CIGNA  October 2000 — January 2001
Rockland Orthopedics and Sports Medicine  January 1999 — January 2001
Screeem, Inc   January 1997 — January 1999

Skills
Leadership, Management, Coaching, Human Resources, Insurance, Mentoring, Strategy, Analysis, Account Management, Training, Hiring, Relationship Building, Team Building, Customer Service, Project Management, Claim, Team Management, Marketing, Managed Care, Public Relations, Public Speaking, Case Management, Team Leadership

Education
State University of New York College at Cortland   1993 — 1997
Bachelor of Arts, communications

Experience
ADP  August 2011 - Present
The Judge Group  October 2010 - September 2011
CIGNA Group Insurance   2006 - October 2010
CIGNA HealthCare  1996 - 2002

Education
Rutgers University-New Brunswick   1990 — 1994

Experience
CVS Health/ CVS Caremark   March 2014 - Present
Elsevier  June 2013 - March 2014
eBay Enterprise  November 2009 - June 2013
Merck  2006 - 2009
TruePosition  2006 - 2006
CIGNA Group Insurance   2005 - 2005

Skills
SDLC, Business Requirements, Business Analysis, Requirements Analysis, Systems Analysis, Requirements Gathering, Visio, Quality Assurance, Waterfall, Business Intelligence, Enterprise Architecture, User Acceptance Testing, SharePoint, Agile Methodologies, Requirements Management, MS Project, Process Improvement, Software Documentation, Business Process Design, Scrum, Project Management, Resource Management, Vendor Management, Manage Client..., Supply Chain Management, Project Portfolio..., PMO, Program Management, Online Retail, ATG, E-commerce, Global E-commerce, Cross Functional Team..., Offshore Software..., Risk Management, Team Leadership, Multi-channel Retail, Sterling Commerce, Agile Project Management, IT Strategy, Software Project..., Integration, Management, Enterprise Software, Product Management, Leadership, CRM

Education
Syracuse University   2002 — 2007
Master of Science (MS), Computer Engineering

University of Mumbai   1997 — 2001
BE, Electronics

Experience
AIG  January 2015 - Present
Bupa  June 2013 - December 2014
Bupa  October 2011 - December 2014
CIGNA Group Insurance   April 2011 - October 2011
CIGNA  December 2008 - April 2011
Watsonwyatt LLc   June 2008 - August 2008

Skills
Insurance, Actuarial Science, Risk Management, Reinsurance, Health Insurance, Underwriting, Life Insurance, Disability Insurance, Analysis, Employee Benefits, Financial Risk, Financial Services, General Insurance

Education
Temple University - Fox School of Business and Management   2007 — 2009
MS, Actuarial Science

Experience
Northwest Savings Bank  April 2013 - Present
Key Bank  March 2010 - April 2013
MedAmerica Insurance Co   April 2009 - March 2010
Citizens Bank  January 2002 - February 2009
CIGNA Group Insurance   January 1999 - September 2001
Travelers Property Casualty  July 1996 - January 1999

Skills
Commercial Banking, Credit, Credit Analysis, Loans, Banking, Commercial Lending, Credit Risk, Small Business Lending, Lines Of Credit, Mortgage Lending, Consumer Lending, Underwriting, Financial Risk, Financial Analysis, Portfolio Management, Analysis, Finance

Education
Rochester Institute of Technology   1993 — 1995
Masters of Business Administration (MBA)

State University of New York College at Geneseo   1989 — 1993
Bachelors

Experience
Humana  May 2013 - Present
Aflac Benefits Solutions   2012 - May 2013
Marsh  2006 - 2012
Group Benefits Solutions LLC   September 1999 - April 2006
CIGNA Group Insurance   December 1984 - September 1999

Skills
Insurance, Brokers, Underwriting, Professional Liability, Property & Casualty..., Health Insurance, Employee Benefits, Casualty, Commercial Insurance, Disability Insurance, Workers Compensation, Liability, Reinsurance, D&O, General Insurance, Legal Liability, Risk Management, Employment Practices..., Claim, Accident

Education
Temple University

Experience
Convergent Insurance Services   January 2008 - March 2010
Harleysville Insurance  March 1999 - November 2007
Reliance Insurance  2000 - 2000
CIGNA Group Insurance   1984 - 1988

Skills
Casualty, Commercial Lines, Product Development, Compliance, General Insurance, Commercial Insurance, General Liability, Property & Casualty..., Umbrella, Professional Liability, Inland Marine, Liability, Product Management, Underwriting, Workers Compensation, Insurance, Policy, Customer Relations, Problem Solving

Education
Glassboro State College
BA

Rowan University
Bachelor of Arts (BA), Education

Experience
Deloitte  August 2008 - Present
CIGNA Group Insurance   August 2007 - August 2008
CIGNA Group Insurance   May 2005 - August 2007
SunGard Institutional Brokerage, Inc.   January 2003 - May 2005
CIGNA Healthcare  October 2000 - December 2002
PFPC Worldwide   June 1999 - September 2000

Skills
Financial Analysis, Accounting, Financial Reporting, Microsoft Office, Process Improvement, Financial Accounting, Investments, Finance, Internal Controls, Auditing, Strategic Financial..., Variance Analysis, Sarbanes-Oxley Act, Financial Modeling, Business Process..., Management Consulting, GAAP

Education
Rutgers University – Camden   2001 — 2004
M.S., Accounting, Finance

Rutgers University – Camden   1997 — 1999
B.S., Accounting

Experience
Self Employed  April 2008 - Present
CIGNA  June 1972 - April 2008
CIGNA Group Insurance   1997 - 2008
CIGNA  1972 - 2008
CIGNA - Retirement Division   1990 - 1995

Skills
SDLC, Visio, Vendor Management, Project Portfolio..., Business Analysis, Process Improvement, Data Warehousing, Requirements Analysis, SharePoint, Enterprise Architecture, Change Management, Program Management, DB2, Project Management, SQL, Fileaid, ITIL, Insurance, Software Development, Data Analysis

Education
The University of Connecticut School of Business   1972 — 1976
MBA, Business

State University of New York College at Potsdam   1970 — 1972
BA, Computer Science

Experience
CIGNA Group Insurance   June 2010 - Present
CIGNA Group Insurance   2005 - 2010

Skills
Marketing Communications, Marketing Strategy, Direct Marketing, Marketing, New Business Development, Disability Insurance, Management, Brokers

Education
Temple University   1977 — 1981
B.A., Journalism/Advertising

Experience
CIGNA Group Insurance   September 2008 - Present
Various Pittsburgh area schools as a long term/short term substitute   September 2005 - June 2008

Skills
Customer Service, Microsoft Word, Microsoft Office, Microsoft Excel, Insurance, Public Speaking, Teaching, Coaching, Event Planning, Creative Writing, Social Media, Research

Education
Actors Studio MFA, at New School University   1999 — 2002
MFA, Acting

University of Pittsburgh   1994 — 1997
Bachelor of Arts, English Literature

State University of New York College at Fredonia   1987 — 1992
BFA, Theater Performance

Experience
University of Rochester Medical Center  2012 - Present
Rochester General Health System at Rochester Mental Health Center   2009 - 2012
Rochester General Health System at Rochester Mental Health   2002 - 2004
CIGNA Group Insurance   1993 - 2000
Strong Memorial Hospital  1998 - 1999

Skills
Psychotherapy, Mental Health Counseling, Mental Health, Treatment, DBT, Healthcare, Rehabilitation, Behavioral Health, Case Management, Clinical Research, Group Therapy, Therapists, Wellness, CBT

Education
SUNY Buffalo   1994 — 1998
MSW, Health, Mental Health, and Disability

State University of New York College at Geneseo
BA, English and Secondary Education

Experience
Adecco Staffing, USA  November 2007 - Present
Benilde-St. Margaret's School   October 2009 - February 2010
Minneapolis Public Housing Authority  December 1998 - May 2007
MMC  January 1993 - February 1996
Citibank  May 1990 - August 1991
CIGNA Group Insurance   July 1986 - May 1990

Skills
Microsoft Excel, Microsoft Word, PowerPoint, Meeting Planning, Calendars, Adobe Acrobat, Travel Planning

Education
Robert Morris University - Illinois

Experience
Liberty Mutual  January 2004 - Present
CIGNA Group Insurance   February 2001 - February 2003
Canada Life  February 1993 - March 1995
Unum  November 1976 - March 1992

Skills
Employee Benefits, Disability Insurance, Health Insurance, Insurance, Term Life Insurance, Brokers, Life Insurance, Underwriting, Accident

Education
Seton Hall University   1970 — 1974
B.A., English

Experience
Airgas  January 2001 - June 2008
ACE USA  July 1999 - January 2000
CIGNA  1994 - July 1999
CIGNA Group Insurance   1992 - 1994
CIGNA  1989 - 1992
Gray & Rogers   1985 - 1989
Harleysville Insurance  1982 - 1985
Montgomery Publishing  1978 - 1981

Skills
Strategic Communications, Media Relations, Marketing Communications, Public Relations, Crisis Communications, Editing, Internal Communications, Corporate Communications, Speech Writing, Copywriting, Public Affairs, Leadership, Publications, Newsletters

Education
Temple University   1974 — 1978
BA

Experience
TCO Technology Consulting   September 2012 - Present
Ironshore  April 2010 - June 2012
TCO Consulting   April 2009 - April 2010
RCG Information Technology  2008 - 2009
Business Software Solutions  2005 - 2008
Montpelier RE   2007 - 2007
ACE INA  2005 - 2007
Strategic Systems Solutions  2002 - 2004
IBM  2000 - 2002
CIGNA Group Insurance   1985 - 2000

Skills
Requirements Analysis, Business Analysis, Vendor Management, SDLC, Insurance, IT Strategy, Global equities, Team management, Global Insurance /..., Business Intelligence, Business Process, Business Process..., Change Management, Management, Outsourcing, Program Management, SharePoint, Team Management

Education
Rowan University
Management Information Systems and Accounting, Computer/Information Technology Administration and Management

Rowan University
Master's degree, Adult Education and Technology

Experience
CIGNA Group Insurance   June 2008 - Present
CIGNA Group Insurance   July 2007 - June 2008
CIGNA Group Insurance   January 1999 - June 2007
Highmark Blue Cross Blue Shield  January 1996 - January 1999
Pennsylvania Blue Shield  January 1995 - January 1996

Skills
Insurance, Claims Management, Claim, Customer Service, Management, Leadership, Microsoft Office, Employee Benefits, Public Speaking, Process Improvement, Auditing, Retail, Health Insurance, Business Process..., Performance Management, Account Management, Disability Insurance, Interviews

Education
Slippery Rock University of Pennsylvania   1988 — 1993
BSBA, Accounting

Experience
Brandywine Holdings   Assistant Vice PresidentResolute Management, Inc.2004 - 2012
CIGNA Group Insurance   1990 - 1996

Skills
Insurance, Claims, Liability, Claim, Claims Management, Product Liability, Legal Liability, Reinsurance, Risk Management, Casualty, Insurance Law, Property & Casualty..., Liability Analysis, Commercial Insurance, Claims Handling, Professional Liability

Education
Stetson University College of Law   1978 — 1980
JD, Law

Rollins College   1974 — 1976
BA, English

The Lawrenceville School   1968 — 1972
High School, Hugh school

Experience
First Citizens Bank  July 2014 - Present
First Citizens Bank  April 2011 - July 2014
CIGNA Group Insurance   June 2008 - February 2011
AXA Equitable Life Insurance  December 2004 - May 2008
ACS Education Services  1998 - 2004

Skills
Financial Analysis, Attention To Detail, Goal Development, Analysis, Finance, SharePoint, Business Analysis, Databases, Access, Business Process, Data Analysis, Marketing, Process Improvement, Risk Management

Education
State University of New York Institute of Technology at Utica/Rome   2001 — 2003
B.S., Business & Public Management

Villanova University
Project Management Certificate, Project Management

Experience
The Hartford  July 2013 - Present
The Standard  September 2010 - July 2013
Pejake Enterprises, LLC   July 2003 - September 2010
Hewitt Associates  July 2008 - October 2009
LCG/Disability Management Alternatives   May 2003 - July 2008
Disability Management Alternatives   October 1996 - May 2003
CIGNA Group Insurance   May 1985 - October 1996

Skills
Negotiation, Employee Relations, Health Insurance, Business Analysis, Insurance, Claims Management, Process Improvement, Human Resources, Claim, Marketing, Employee Benefits, Team Building, Strategy, Reinsurance, Benefits Administration, Life Insurance, Customer Service, Disability Insurance, Group Insurance, Change Management, Mergers & Acquisitions, Leadership, FMLA, 401k, Vendor Management, CRM, Management, Training, Strategic Planning, Program Management, Operations Management, Workers Compensation, Account Management, Risk Management, Start-ups, ERISA, Sales, Contract Negotiation, Brokers, Underwriting

Education
Saint Joseph's University   1986 — 1989
M.B.A, Finance

Villanova University   1981 — 1985
B.S., Accounting

Certified Public Accountant

Experience
Marsh  January 1989 - Present
CIGNA Group Insurance   January 1988 - December 1988
Navistar  January 1984 - December 1987
Industrial Risk Insurers  January 1980 - December 1983

Skills
Risk Management, Property & Casualty..., Financial Risk, Workers Compensation, Underwriting, Insurance, Employment Practices..., Liability, Casualty, Brokers, Legal Liability, D&O, Reinsurance, Professional Liability, Commercial Insurance, Casualty Insurance

Education
Roosevelt University   1983 — 1986
MBA, Business

Western Illinois University   1975 — 1979
BS, Business

Experience
CIGNA Group Insurance   May 2008 - June 2010
CIGNA Group Insurance   November 2005 - March 2008

Skills
Insurance, Visio, Process Improvement

Education
Robert Morris University
BSBA, Management

University of Dayton

Experience
CIGNA Group Insurance   June 2009 - Present

Education
Rutgers University-New Brunswick   2005 — 2009
B.A., Psychology, Economics

Experience
Professional Claims Managers  November 1998 - Present
CIGNA Group Insurance   March 1997 - October 1998

Skills
Civil Litigation, Commercial Litigation, Courts, Insurance Law, Liability, Liability Analysis, Litigation, Litigation Management, Mediation, Personal Injury, Product Liability, Professional Liability, Public Liability, Wrongful Death, Arbitration, Insurance

Education
Southern Methodist University Dedman School of Law   1993 — 1996
JD

Southern Methodist University   1989 — 1993
BA, Sociology

Experience
CIGNA Group Insurance   October 2008 - Present

Skills
Insurance, Health Insurance, Process Improvement, Employee Benefits, Vendor Management, SDLC, Business Analysis, Risk Management, Project Management, Strategic Planning, Program Management, Underwriting

Education
San Diego State University-California State University
BA, Business

indio high schol

Experience
Cigna  February 2014 - Present
CIGNA Group Insurance   September 1987 - January 2014

Skills
Claims Management, Insurance, Claim, Disability Insurance

Education
Robert Morris University   1988 — 2005
Bachelor, Management

Experience
Mercy Philadelphia Hospital  August 1998 - Present
Mercy Philadelphia Hospital  September 1992 - August 1998
CIGNA Group Insurance   September 1979 - June 1989

Skills
Computer, Presentation Development, Coaching

Education
St. Joseph's University   1985 — 1992
Bachelor of Science, Accounting

University City High School   1976 — 1980
High School Dipolma, Business

Experience
Miravast   February 2012 - Present
Chartis  2003 - 2012
CIGNA Group Insurance   2000 - 2002
The Guardian Life Insurance Company of America  1985 - 2000

Skills
Insurance, Leadership, Underwriting

Education
Rutgers, The State University of New Jersey-New Brunswick
Bachelor of Arts, Political Science

Experience
CIGNA Group Insurance   2011 - 2012
Chartis  May 2008 - August 2011

Education
Rowan University   1998 — 2005
Bachelor of Arts (BA), Fine/Studio Arts, General

Experience
Lockheed Martin Advanced Technology Laboratories  1996 - Present
General Graphic Services   1995 - 1996
CIGNA Group Insurance   1994 - 1995
Martin Marietta Government Communications Systems   1992 - 1994

Skills
Community Outreach, Technical Writing, Web Development, Video Production, Corporate Communications, Media Relations, Editing, Internal Communications

Education
Temple University
Master of Journalism

West Virginia University
Bachelor of Science in Journalism, News Writing

Experience
Cigna Group Insurance   June 2010 - Present

Skills
Training, Customer Service, Research, Microsoft Excel, Microsoft Word, Sales, Leadership, PowerPoint, Process Improvement

Education
State University of New York College at Oswego   1982 — 1984
Applied Linguistics, 4.0

Hiram College   1978 — 1982
Bachelor's degree, Pre-Medicine/Pre-Medical Studies, 3.4