Crawford and Company
Crawford & Company is the world's largest independent claims management company, with more than 700 offices in 70 countries. Headquarters: Atlanta, GA Revenue: 1.109 billion USD (2016) CEO: Harshavardhan V. Agadi (Aug 2015–), Danielle M. Lisenbey (Mar 20, 2012–), David A. Isaac (Oct 2006–) Subsidiaries: Crawford & Co Adjusters (UK) Ltd,
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Crawford and Company Employees
Viewpoint Construction Software September 2015 - Present
Crawford and Company November 2014 - June 2015
Tri-State Enterprises August 2006 - July 2014
Kensington Homes October 2005 - July 2006
K. Hovnanian Homes July 2005 - October 2005
Education
Southern Illinois University, Carbondale
Construction Management
Nationwide Insurance March 2015 - Present
Nationwide Insurance October 2013 - March 2015
Nationwide Insurance January 2012 - March 2013
Nationwide Insurance December 2006 - January 2012
Nationwide Insurance September 2003 - November 2006
NCA Group 2001 - 2003
Crawford and Company 2000 - 2003
Skills
Leadership, Litigation, Claims Management, Claims Resolution, Claims Investigations, Claims Handling, Property Claims, Property & Casualty..., Casualty Claims, Claim, Insurance, Commercial Insurance, General Insurance, Legal Liability, Liability, Subrogation, Underwriting
Education
Purdue University 2002 — 2005
Bachelor of Arts (BA), History
BCG Financial Forensics, LLC April 2012 - Present
Baskett Consulting Group, LLC May 2010 - Present
Habif, Arogeti & Wynne, LLP May 2004 - June 2010
Crawford & Company January 2000 - April 2004
Kroll & Associates March 1998 - December 1999
Crawford and Company 1993 - 1998
Phillips Petroleum Company 1991 - 1993
Occidental Petroleum Company 1988 - 1991
Phillips Petroleum Company 1980 - 1988
Frazee, Thomas & Tate, CPAs 1977 - 1980
Skills
Litigation Support, Forensic Accounting, Expert Witness, Fraud Investigations, Financial Analysis, Certified Fraud Examiner, Business Valuation, Accounting, Mergers & Acquisitions, Fraud, Private Equity, Due Diligence, Valuation, Auditing, Insurance, Corporate Law
Education
University of Tulsa 1990 — 1992
MT, Taxation
Oklahoma State University 1984 — 1986
MBA, Finance
University of Tennessee at Martin 1973 — 1977
Bachelor of Science (BS), Accounting
USAA September 2001 - Present
USAA February 1990 - September 2001
Crawford and Company February 1985 - August 1988
Skills
Claim, Claims Management, Insurance, Liability, Risk Management, Underwriting, Casualty, Property, Legal Liability, General Insurance, Casualty Insurance, Property, Subrogation, Commercial Lines
Education
Our Lady of the Lake University
MBA, Management
Our Lady of the Lake University
Master of Business Administration (MBA), Business Administration and Management, General
Louisiana Tech University 1979 — 1984
Bachelor of Applied Science (B.A.Sc.), Finance, General
Veolia North America 2014 - Present
OfficeMax November 2009 - June 2014
Broadspire, A Crawford Company November 2002 - April 2009
Crawford and Company December 2003 - November 2006
Crawford & Company November 2002 - December 2003
Dean Foods Company January 1997 - September 2002
Skills
Insurance, Property & Casualty..., Team Building, Commercial Insurance, Risk Management, Workers Compensation, Leadership, Training, Management, Program Management, Budgets, Negotiation, Risk Financing, Claims Management, Strategic Planning, Strategy, Employee Benefits, Mergers & Acquisitions, Cross-functional Team..., Business Planning, Human Resources, Claim, Business Development, Executive Management, Liability, Talent Management
Education
Triton-College 1980 — 1982
Insurance Institute of America
Aon Risk Services October 2003 - Present
NoteSchool 2015 - 2015
The Simple Investor Real Estate Group Inc. 2015 - 2015
The Simple Investor Real Estate Group Inc. 2015 - 2015
The Simple Investor Real Estate Group Inc. 2015 - 2015
Near North Insurance Brokerage 2001 - 2003
Near North Commercial Brokerage 2001 - 2003
Crawford and Company September 1988 - September 2001
Crum & Forster 1985 - 1988
Skills
Claims Management, Insurance, Property & Casualty..., Claim, Workers Compensation, Legal Liability, Liability, Commercial Insurance, Casualty, Reinsurance, Professional Liability, Underwriting, Risk Management, Brokers, General Insurance, Excess, Claim Investigation, Litigation Management, Surety, Commercial Lines, Financial Risk, Subrogation, Negotiation, Property Damage, Product Liability, Umbrella Insurance, Surety Bonds, Insurance Law, Employment Practices..., Liability Analysis, Risk Assessment, Litigation, Captives, Relationship Management, Property, Claims Handling, Disability Insurance, Financial Analysis, Risk Analysis, Investigation, Claims Resolution, Medicare, Enterprise Risk..., Inland Marine, Accident, Executive Management, Casualty Insurance, Foreign Languages, Life Insurance, Health Insurance
Education
University of Illinois at Chicago 1979 — 1983
BS, Economics - Finance
Main East High School
B.L.A. Ltd. (Bulgarian Loss Adjusters) March 2012 - Present
Crawford and Company January 2008 - February 2012
Allianz Insurance PLC 2005 - 2008
Allianz Insurance PLC 1999 - 2005
Allianz Insurance PLC 1993 - 1999
Skills
Risk Management, Claims handling, Claims Management, Liability, Photography, Structural Engineering
Education
Universitet po Arhitektura, Stroitelstvo i Geodezia 1976 — 1981
Master of Science (M.S.), civil engineering / structures
Sofia
EMC Insurance Companies May 2013 - Present
MMIC January 2011 - March 2013
MMIC Group January 2008 - January 2011
Principal Financial Group January 2002 - January 2008
Principal Financial Group January 1986 - January 2002
Crawford and Company January 1984 - January 1986
Mercy Hospital Medical Center January 1980 - January 1984
Skills
Case Management Process, Case Managment, Regulations, Analytical Reasoning, Confidentiality, HIPAA, Patient Safety, Root Cause Analysis, Quality Assurance, Communication Skills
Education
Luther College 1977 — 1980
BSN
Bachelor of Science, Nursing
University of Iowa
The Co-operators January 2015 - Present
Poser Magazine January 2014 - Present
The Co-operators January 2008 - December 2014
Crawford and Company December 2002 - December 2008
Marsh Canada Limited August 2000 - November 2001
Skills
Commercial Insurance, New Business Development, Account Management, Insurance, Liability, Claim, Management, Leadership, Customer Service, Budgets, General Insurance, Brokers, Negotiation, Sales
Education
Humphrey Group 2010 — 2010
How Woman Can Achieve a Leadership Presence
Insurance Institute of Canada 2003 — 2007
Chartered Insurance Professional, Insurance
Crawford & Company 2003 — 2003
Claims School, Multi-Lines Insurance Adjusting & Casualty School
Mohawk College 1998 — 2000
Diploma, Insurance
CVS Health March 2015 - Present
CVS Health November 2012 - March 2015
CDW June 2012 - August 2012
Fidelity National Information Services September 2007 - June 2012
Focus Receivables Management September 2006 - September 2007
Crawford and Company February 2005 - September 2006
Skills
Employee Relations, Benefits, Human Resources, Strategic Human..., Human Resource..., Technical Recruiting, Recruiting, Contract Recruitment, College Recruiting, Microsoft Office, Employee Benefits, New Hire Orientations, Internet Recruiting, Leadership, Talent Acquisition, Management, Applicant Tracking..., HRIS, Onboarding, Interviews, Taleo, Screening, Talent Management, Temporary Placement, Screening Resumes, Succession Planning, IT Recruitment, HR Policies, Benefits Negotiation, Deferred Compensation, Resource Management, Networking, Employer Branding, Employee Engagement, Staffing Services, Sourcing, Vendor Management, Job Descriptions, Temporary Staffing, PeopleSoft, SDLC, Benefits Administration, Training, Time Management, Executive Search, Workforce Planning, Employee Training, Performance Management, HR Consulting, Hiring
Education
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Project Management, Project Management, 3.94
Purdue University 1999 — 2004
Bachelor, Organizational Leadership
Purdue University 1999 — 2003
Associates of Science, Computer Graphics Technology
Crawford & Company August 2007 - Present
Crawford and Company September 2007 - April 2012
Hotel booking solutions Inc. (HBSI) November 2005 - September 2007
SRA Systems November 1998 - October 2005
SRA Systems Pvt. Ltd 1998 - 1999
Skills
XML, MS Project, Project Management, Six Sigma, SDLC, Software Project..., Agile Methodologies, Visio, Integration, Software Development, Business Intelligence, Process Improvement, Risk Management, IT Strategy, RDBMS, Kintana, Certified Scrum Master..., Management, Analysis, Requirements Analysis, Scrum, Requirements Gathering, Vendor Management, Business Process..., Project Portfolio..., Business Process, Resource Management, PMO, Program Management
Education
Pondicherry University 1991 — 1995
B.Tech, Engineering
Pondicherry University 1991 — 1995
Bachelor of Technology (B.Tech.)
Dr.Fairbanks & Dr. Galbraith DDS March 2013 - Present
Purple Oven Mitt November 2011 - Present
Law Office of Cat Zavis December 2011 - March 2013
Tamerlane Ventures Inc. February 2011 - December 2011
Principal Warranty Corp. June 2010 - February 2011
Rainshield Construction July 2006 - November 2008
Crawford and Company June 1997 - July 2006
Skills
QuickBooks, Simply Accounting, Social Media Marketing, Social Media Consulting, Project Management, Creative Writing, Technical Writing, Bid Preparation, Microsoft Word, Microsoft Excel, SharePoint, Lotus Notes, Outlook, Trade Shows, International..., Travel Management, Travel Photography, Food Photography, Sales Management, Building Permits, Operating Budgets, Budget Reconciliation, Production Budgeting, Accounts Payable, Account Management, Telemarketing, Banking, Online Communications, Online Journalism, Google Calendar, Editorial Calendars, GIMP, Training, Collaborative Problem..., Collaborative Leadership, Blog Marketing, Corporate Blogging, Social Media Blogging, Press Releases, Management, Marketing
Education
Linfield College 1991 — 1995
Bachelor of Arts, Business Administration
St.Anthony 1988 — 1991
Lattocha Claim Services, LLC October 2011 - Present
WJU 2014 - 2015
Crawford and Company 2007 - 2011
Crawford & Company 2004 - 2007
State Auto Insurance 2001 - 2002
Crawford & Company 1995 - 2001
Skills
Property & Casualty..., Claims Management, Insurance, Liability, Claim, Property, Casualty, Commercial Insurance, Legal Liability, General Insurance, Property Damage, Commercial Lines, Subrogation, Professional Liability, Litigation Management, Casualty Insurance, Workers Compensation
Education
The University of Akron 1992 — 1993
MBA, Finance
The University of Akron 1981 — 1985
BS, Chemical Engineering
St Clairsville HS 1977 — 1981
High School Diploma, College Preparation
Pilot Catastrophe Service July 2008 - Present
Pilot Catastrophe Adjuster, Independent Adjuster May 2003 - Present
Crawford and Company April 2008 - May 2009
National Credit Systems, Inc January 2001 - September 2008
Skills
Claim
Education
Shaw University
Self Employed July 2012 - Present
The Cottages Assisted Living April 2012 - July 2012
Many local Businesses October 2011 - January 2012
First Advantage May 2007 - December 2008
Staffing Concepts International November 2005 - May 2007
Crawford and Company October 2003 - October 2005
Allstate July 2000 - January 2003
Skills
Microsoft Office, Resourceful, Strong Communication..., Insurance, Legal Liability, Liability, Health Insurance, Liability Analysis, Employee Benefits, General Insurance, Property & Casualty..., Contractual Risk..., Employee Relations, Coaching, Financial Risk, Adjusters, Commercial Insurance, Outlook, Subrogation, Litigation, Employee Leasing, Employee Training, Management, Risk Management, Negotiation, Critical Thinking, Fast Learner, Exceeding Expectations, Energetic Leader, Building Strong..., Leadership, Workers' Compensation..., Policy, Human Resources, PowerPoint, Training, Background Checks, Analysis
Education
St. Petersburg College 2006 — 2013
Bachelor of Applied Science (B.A.Sc.), Public Administration
St. Petersburg College 1999 — 2005
Associate of Arts (A.A.), Business Administration and Management, General
TD September 2015 - Present
TD November 2009 - August 2015
HB Group Insurance October 2004 - January 2009
Crawford and Company April 2001 - October 2004
Canada Life Casualty March 1988 - April 2001
Skills
Insurance, Strategic Planning, New Business Development, Budget, Call Center, Budgets, General Insurance, Leadership, Customer Service, Operations Management, Management, Business Strategy, Change Management, Recruiting, Negotiation, Claim, Underwriting, Cross-functional Team..., Call Centers, Sales, Risk Management, Claims Management, Customer Satisfaction, Employee Benefits
Education
Sheridan College 1979 — 1982
Business Administration (Sales and Marketing Major)
UniTek Global Services March 2013 - Present
Crawford & Company July 2011 - July 2012
Broadspire, a Crawford Company October 1998 - June 2011
Crawford and Company August 1997 - December 1998
Crawford and Company January 1994 - July 1997
Crawford and Comapny January 1990 - December 1993
Skills
Accounting, Mergers, Accounts Receivable, Inventory Management, Data Entry, Risk Management, Team Building, Claim Investigation, Claim, Performance Management, Account Management, Sales, Sales Management, Salesforce.com, Social Media, Insurance, Social Networking, Claims Management, Property & Casualty..., Legal Liability, Subrogation, Liability, Casualty, Commercial Insurance, Management, Workers Compensation, Reinsurance, Budgets, Employee Benefits, New Business Development, Underwriting, CRM, Excess, Employment Practices..., Property Damage, General Insurance, Health Insurance, Litigation Management, Insurance Law, Workers' Compensation..., Mergers & Acquisitions, Commercial Lines, Claims Handling, Executive Management, Professional Liability, Adjustments, Claims Resolution, Liability Analysis, Brokers, Accident
Education
CPCU Designation - Current Member Valley Forge Chapter 1981 — 1986
Chartered Property Casualty Underwriter, Insurance
Montana State University-Bozeman 1973 — 1977
Bachelor's Degree, Business
Aetna Insurance March 2008 - Present
Connecticut Training Center March 2007 - 2012
The Hartford Insurance July 2005 - October 2007
Rehabilitation and ReEmployment 2004 - 2005
CorVel Corporation 2001 - 2004
Crawford and Company 2000 - 2001
Medical Transcription Services January 1998 - January 2000
Baystate Medical Center January 1996 - January 1998
Baystate Medical Center January 1995 - January 1996
Baystate Medical Center January 1993 - January 1995
Skills
Healthcare, Hospitals, Case Management, HIPAA, Training, Nursing, Insurance, Leadership, Management
Education
Elms College 1995 — 1998
BA, Psychology
Springfield Technical Community College 1989 — 1992
As, Nursing
Justice Benefits, Inc. March 2005 - Present
Justice Benefits, Inc. March 2005 - April 2011
Staff Force March 2004 - March 2005
Crawford and Company March 2003 - March 2004
Skills
Contract Negotiation, Marketing Research, Government Liason, Customer Relations, Account Management, New Business Development, Sales Management, Marketing Strategy, Business Planning, Market Planning, Sales, Building Relationships, Recruiting, Marketing, Leadership, Cold Calling, CRM, Direct Sales, Training, Salesforce.com, Sales Process, Team Leadership, Cross-functional Team...
Education
Stephen F. Austin State University 2000 — 2002
Bachelor of Business Administration, Marketing
Kilgore College 1998 — 2000
Associate of Arts, Dance
Self June 2012 - Present
Fluor September 2009 - May 2012
KBR, Inc. September 2004 - August 2009
Crawford and Company May 1999 - September 2004
Skills
Subcontracting, Construction Management, Steam, Inspection, Cost Control, Scheduling Microsoft..., Independend Insurance..., MAXIMO, Energy Management, Energy Audits, Cleanroom Design and..., Construction, Maximo, Contract Management, Project Management, Supervisory Skills, Construction Safety, Project Control, Factory, Electricity, Maintenance Management, Electricians, EPC, Procurement, Contractors, Power Generation, Process Scheduler, Project Estimation, Facilities Management, MS Project, Petroleum, Commissioning, Engineering, Power Plants, Materials, Wiring, Petrochemical, Preventive Maintenance, Gas, Operations Management, Safety Management..., Primavera P6, Piping, Project Planning
Education
San Jacinto College 1976 — 1978
Electrical Cert., Electrical
Southern Methodist University May 2013 - Present
FWLB Skillman, LP 2003 - Present
Great Investors' Best Ideas Foundation August 2012 - November 2012
Northwestern Mutual - Weilert Financial September 2011 - August 2012
Southern Methodist University, University of North Texas, UTA, NCTC 1993 - 2003
G A Kraut, Company January 1994 - December 1994
Ralph Andersen & Associates February 1993 - December 1993
Crawford and Company January 1989 - January 1991
Skills
Customer Relations, Strategic Planning, Analysis, Quantitative Analysis, Finance, Investor Relations, Marketing, Workshop Facilitation, Investments, Portfolio Management, Financial Analysis, Equities, Asset Managment, Valuation, Financial Modeling, Business Strategy, Negotiation, Strategic Financial..., Economics, Banking, Bloomberg, Due Diligence, Real Estate, Alternative Investments
Education
University of North Texas 1991 — 1993
M.S., Economics/Public Administration
Southern Methodist University 1985 — 1989
Bachelor of Science (B.S.), Economics/Finance
SMU in RomeLiberal Arts StudiesLoyola University Rome Center 1988 — 1988
Norcross October 2014 - Present
McLarens August 2014 - Present
Engle Martin & Associates February 2012 - August 2014
IAS Services Group, LLC January 2010 - June 2011
Crawford and Company 2004 - 2010
GAB Robins 1992 - 2004
New York Life Insurance Company 1991 - 1992
Skills
Risk Management, Claim, Insurance, Property & Casualty..., Management, Account Management, Claims Management, General Insurance, Strategic Planning, Analysis, Team Building, Underwriting, Marketing Strategy, Liability, Litigation Management, Negotiation, Commercial Insurance, Legal Liability, Workers Compensation, Litigation, Contract Negotiation, New Business Development, Subrogation, Professional Liability, Casualty, Liability Analysis, Commercial Lines, Property Damage, Reinsurance, Claim Investigation, Inland Marine, Property Claims, Excess, Captives, D&O, Brokers, Employment Practices..., Claims Handling, Health Insurance, Claims Resolution, Accident, Adjustments, CPCU, Insurance Brokerage, Financial Risk, Umbrella Insurance, Disability Insurance, Insurance Law, Product Liability, Life Insurance
Education
Kansas State University 1987 — 1991
Bachelor of Business Administration (B.B.A.)
Right Management Consulting March 2005 - Present
H&R Block January 2011 - April 2013
Marsh August 1997 - August 2004
Crawford and Company November 1990 - July 1997
Playboy Enterprises, Inc. August 1987 - November 1990
Skills
Leadership Development, Training, Organizational..., Career Counseling, Performance Management, Team Building, Process Improvement, Succession Planning, Staff Development, Employee Benefits, Consulting, Sales, Change Management, Business Strategy, Microsoft Excel, Coaching, Team Leadership, Business Planning, Strategy, Microsoft Office, Strategic Planning, Workshop Facilitation, Budgets, Employee Relations, Negotiation, Project Management, Human Resources, Leadership, Career Development, Management, Analysis, Risk Management, Management Consulting, Organizational..., Interviews, Recruiting, Insurance, Talent Management, Employee Engagement, Business Process..., Employee Training, Executive Coaching, Income Tax, Customer Service
Education
University of Florida 1982 — 1984
MBA, Management/Finance
University of Florida 1977 — 1981
Bachelor of Science (B.S.), Finance
Pompano Beach High School 1973 — 1977
Farmers Insurance July 2013 - Present
Digital Evolution January 2010 - July 2013
Horace Mann Insurance Company May 1995 - August 2003
Aetna Insurance Company January 1992 - March 1995
Aetna Insurance Company October 1990 - January 1992
Aetna Insurance Company August 1988 - October 1990
Crawford and Company March 1988 - August 1988
State Farm Insurance November 1984 - March 1988
Financial Indemnity Co November 1983 - November 1984
Financial Indemnity Co June 1983 - November 1983
Skills
Claim, Insurance, Computers
Education
Southern Illinois University, Edwardsville 2004 — 2010
Bachelors, Computer Management Information Systems
Illinois State University
Bachelor of Science, Political Science
Southern Illinois University
Bachelor of Science, Computer Management Information Systems January
Liberty Mutual Insurance September 2013 - Present
Craword and Company January 2013 - August 2013
US Government September 2010 - December 2012
US Army November 1997 - December 2012
Crawford and Company October 1989 - November 1997
Crawford and Company October 1989 - November 1997
United States Army Reserves August 1989 - November 1997
Skills
Command, Military Operations, Counterterrorism, Training, Leadership, Military, Intelligence, Private Investigations, Human Resources, Investigation, Logistics, Insurance, Time Management, Organizational..., Budgets, Risk Assessment, Defense, Policy, Claim, Military Experience, Risk Management, Crisis Management, Operational Planning, Security Clearance, Analysis, Weapons, Contingency Planning, Business Process..., Litigation Management, Briefing, Army, Homeland Security, Security Management, Security Operations, Tactics
Education
Army War College 2007 — 2009
Master, Strategic Studies
Salve Regina University 1998 — 2000
Master, Business
Insurance Institute of America 1990 — 1997
CPCU, Insurance
University of Washington 1981 — 1986
Bachelors of Arts, Sociology, and Society and Justice
Progressive Insurance February 2004 - Present
Unitrin Direct June 2001 - February 2004
Crawford and Company 1999 - 2001
Moore & Lilly Associates 1999 - 1999
The Merrill Group 1997 - 1999
Reliance Personal Lines Insurance 1995 - 1997
Skills
Fraud, Investigations, Fraud Investigations, Anti-fraud, Compliance, Internal Investigations, Fraud Prevention, Internal Audit
Education
University of Florida 1986 — 1990
BA
Crawford and Company April 2010 - Present
Crawford & Company July 2001 - April 2010
Crawford Adjusters Canada April 1999 - July 2001
Crawford Adjusters Canada April 1998 - July 1999
Skills
Claims Management, Claim, Property Damage, Liability, Property & Casualty..., Casualty, Legal Liability, Subrogation, Commercial Lines, General Insurance, Commercial Insurance, Insurance, Claim Investigation, Liability Analysis, Property Claims
Education
University of Western Ontario 1993 — 1996
B.A., Kinesiology
Mohawk College 1996 — 1998
Business Insurance Program, Insurance
Rock-Tenn Company December 2011 - Present
Crawford and Company January 2004 - December 2011
Skills
Liability, Claims Management, Workers Compensation, Insurance, Claim, Casualty Insurance, Subrogation, Risk Management, Litigation Management, Workers' Compensation...
Education
University of Cincinnati 1998 — 2003
Bachelors, Economics
Better Body and Soul February 2012 - Present
Crawford and Company December 2011 - September 2013
Reed Group LTD February 2008 - April 2010
Northeast Health March 2003 - 2008
Community Hospice of Rensselaer, N. Y. 2001 - 2003
Skills
Stress Management, Holistic Health, Nursing, Lifestyle Coaching, Wellbeing, Pain Management, Personal Development, Nutritional Counseling, Meditation, Stress, Nutrition, Fitness, Weight, Wellness, Lifestyle, Wellness Coaching, Case Managment, Clinical Research, Hospitals, Health Education, Home Care, Diabetes, Medicine, Pediatrics, Prevention, Disease Management, Rehabilitation, Nutrition Education, Health Promotion, Utilization Management, Healthcare, Chronic Illness, Treatment, Alternative Medicine, Women's Health, Healthcare Management, Mental Health, Cpr Certified, Healing, Managed Care, Reiki, Patient Safety, Medicare, Public Health, Case Management, Acute Care, EMR, Nursing Education, Medical Terminology, Critical Care
Education
Sage Junior College of Albany 1987 — 1991
AAS, Nursing
Institute of Integrative Nutrition
Certificate, Integrative Nutriton Health Coach
State University of New York College at Purchase
other
other
Finkel and Associates Corporate Training Services November 2001 - Present
Saudi Aramco (Saudi Arabia) January 2010 - November 2011
Overhead Reduction Services 2003 - 2010
Crawford and Company 1997 - 2001
FM Stainless Manufacturing 1995 - 1997
AT&T Telecommunications 1990 - 1995
AT&T Telecommunications 1983 - 1990
BellSouth Corporation 1979 - 1983
Department of Defense - Dependent Schools 1975 - 1977
Skills
Performance Management, Training Needs Analysis, Instructional Design, Course development, Compression Planning..., Technical Writing, Text Editing, Analysis, Leadership Development, Editing, Workshop Facilitation, Management, Employee Training, Leadership, Sales, Consulting, Organizational..., Adult Education, Performance Consulting, Organizational..., Learning Management, ADDIE, Program Management, Plannning, Management Development, Human Performance, Telecommunications, Technical Training, Marketing, Coaching, Team Building, Training, Planning
Education
Compression Planning 2000 — 2000
Certification, Leading structured brainstorming sessions
The Johns Hopkins University 1972 — 1974
MS Education, Reading Diagnosis and Remediation
University of Alabama 1967 — 1971
BS Education, Education
CBMC, Inc. January 2008 - Present
Crawford and Company November 1976 - December 2007
United States Army Reserve April 1972 - January 1979
Roanoke County Sheriff's Department May 1975 - November 1976
Skills
Leadership Development, CPCU, Team Building, Insurance, Strategic Planning, Coaching, Workers Compensation, Public Speaking, Property & Casualty..., Leadership, New Business Development, Customer Service, Claim, Operations Management, Claims Management, Legal Liability, Commercial Insurance, Sales Management, Sales, Non-profits, Team Leadership, Training, Public Relations, Nonprofits, Business Development, Small Business, Marketing, Management, Negotiation, Change Management, Management Consulting, Executive Coaching, Business Planning, Customer Retention, Entrepreneurship, Fundraising, Business Strategy, Time Management, Program Management, Organizational..., Process Improvement, Start-ups, Budgets
Education
The American Institute for Property and Liability Underwriters 1985 — 1988
CPCU, Insurance and Risk Management
Insurance Institute of America 1982 — 1984
Associate in Management, Insurance Management
Roanoke College 1970 — 1975
BBA, Business Administration
. June 2012 - Present
Homesite Insurance September 2009 - June 2012
Crawford and Company April 2008 - September 2009
Hanover Insurance Group August 2006 - April 2008
The Hartford 1996 - 2006
Allstate Insurance November 1989 - April 1996
Skills
Strategic Planning, Vendor Management, Financial Analysis, Claim, Program Management, Sales, Insurance, Strategy, Change Management, Leadership, Team Building, Organizational..., Process Improvement, Analytics, Claims Management, Budgets, General Insurance, Casualty, Reinsurance, Legal Liability, Property & Casualty..., Liability, Call Centers, Commercial Lines, Subrogation, Financial Services, Property Damage, Litigation Management, Claim Investigation, Commercial Insurance, Risk Management, Underwriting, Liability Analysis, Workers Compensation, Professional Liability
Education
University of Hartford 1993 — 1995
MBA
University of Connecticut 1984 — 1988
BS
Obsidian Construction June 2015 - Present
OBSIDIAN CONSTRUCTION LTD June 2015 - Present
Roswell Drywall March 2014 - Present
Home Builder/Remodeling Contractor seeking employment opportunities January 2014 - Present
Crawford and Company June 2009 - December 2013
Energy & Renovation Solutions July 2010 - July 2011
Bethany Land Company December 2006 - August 2008
Robert Harris Homes June 2004 - September 2006
The Orchards Group June 1999 - May 2004
Skills
Contract Negotiation, Renovation, Basements, Customer Service, Real Estate, Negotiation, Process Improvement, Strategic Planning, Construction, Team Building, Leadership, Budgets, Insurance, Accounting, Marketing, Residential Homes, Project Management, Microsoft Excel, Performance Management, Microsoft Office, New Business Development, Team Leadership, Sales, Management, Operations Management, Construction Management, Contractors, Analysis, Pricing, Property & Casualty...
Education
Georgia Institute of Real Estate
Broker's License
The University of Georgia
BBA, International Business
Insurance Placement Solutions July 2013 - September 2013
Insurance Recruiting Specialists June 2011 - June 2012
Crawford and Company March 1994 - February 2011
Skills
Licensed/Bonded NY..., Property & Casualty..., Casualty, Claim, Claims Management, Commercial Insurance, General Insurance
Education
New York University
Bachelor of Arts (B.A.), Photography
Rochester Institute of Technology
Retirement Mutual January 2012 - Present
Cunningham Lindsey June 2006 - December 2011
Crawford & Company February 1972 - June 2006
Crawford and Company February 1971 - May 2006
Skills
PGA, AIC, ARM, Claim, Claims Management, Casualty, Liability Analysis, Insurance, Sales, Property & Casualty..., Investigation, Management, Legal Liability, Mold Remediation, Professional Liability, Reinsurance, Liability, Financial Risk, Underwriting, Commercial Lines, Subrogation, Property Damage, Consulting, General Insurance, Risk Management, Claim Investigation, Negotiation, Health Insurance, Commercial Insurance
Education
Crawford University 1971 — 1972
Southern Wesleyan University 1969 — 1971
BA, Business Administration
Southern Wesleyan University 1968 — 1971
BA, Business/History
Jenkins High School 1964 — 1967
Notre Dame Academy- Marist and IB World School August 2010 - Present
St. Vincent de Paul Thrift Store of Buford, GA 2009 - 2011
Meadows Physical Therapy and Hand Clinic September 2009 - June 2010
Meadows Physical Therapy and Hand Clinic December 2007 - October 2009
Boyle and Toth Family Medicine, LLC--Duluth, GA May 2003 - December 2007
South Carolina Department of Mental Health--Anderson, SC October 1997 - November 1998
Anderson Area Medical Center, Wellspring --Anderson, SC January 1997 - October 1997
Charter Hospital -- Greer, SC July 1996 - January 1997
St Charles Hospital--Toledo, OH September 1992 - June 1996
Crawford and Company 1993 - 1995
Education
Joliet Junior College 1985 — 1988
AAS, Nursing
York Risk Services Group April 2013 - Present
Wells Fargo Insurance Services April 2007 - October 2012
Liberty Mutual Insurance Company January 2005 - April 2007
Liberty Mutual Insurance September 2001 - January 2005
Crawford and Company January 2001 - September 2001
Skills
Insurance, Workers Compensation, Property & Casualty..., Casualty, Legal Liability, Commercial Lines, Account Management, Commercial Insurance, Employment Practices..., Sales, Underwriting, Claim, Sales Management, Team Building, Salesforce.com, Risk Management, Brokers, Customer Service, Process Improvement, Negotiation, Business Strategy, Manage Client..., Marketing, New Business Development, Microsoft Excel, Real Estate, Sales Presentations, Mutual Funds, Custom Reporting..., Client Presentation
Education
University of Arizona 1996 — 2000
BA, Political Science
Punahou School 1990 — 1996
UPS May 2012 - Present
UPS August 2009 - May 2012
Equifax September 2008 - August 2009
Crawford and Company December 2006 - August 2008
CH2M HILL October 2004 - December 2006
Bellsouth International October 2003 - October 2004
PSEG March 1998 - August 2003
Harsco Corporation March 1996 - March 1998
Cisneros Group of Companies October 1992 - May 1994
Deloitte & Touche June 1990 - September 1992
Skills
Financial Reporting, Variance Analysis, US GAAP, Internal Controls, Forecasting, Accounting, Auditing, Consolidation, GAAP, Cash Flow, Internal Audit, Finance, Mergers & Acquisitions, Financial Statements, Corporate Finance, Tax, Due Diligence, Budgets, Sarbanes-Oxley, CPA, Cost Accounting, Managerial Finance, Sarbanes-Oxley Act, Account Reconciliation, Financial Audits
Education
Universidad Católica Andrés Bello 1986 — 1992
BS, Accounting
TSYS October 2010 - Present
Parkmobile USA, Inc. September 2009 - September 2010
MeasureUp April 2000 - June 2009
B.O.C., Inc., JungleGems.com (no longer active) March 1998 - September 2004
Crawford and Company June 1995 - April 2000
Raytheon March 1993 - May 1995
Havertys Furniture April 1991 - March 1993
IBM January 1991 - April 1991
Assurant July 1988 - January 1991
Skills
ASP.NET, .NET, SDLC, IIS, ASP, Microsoft SQL Server, C#, ASP.NET MVC, Business Process, CSS, Databases, JavaScript, Process Improvement, Project Management, Quality Assurance, SOA, SharePoint, Silverlight, Software Development, Software Documentation, Testing, VB.NET, WCF, Web Services, Windows, XML, Agile Methodologies, Visual Studio, Agile Project Management
Education
Jacksonville State University 1984 — 1990
BS, Computer Information Systems
Chemeketa Community College September 2011 - Present
College of the Canyons October 2010 - August 2011
Los Angeles Unified School District October 1998 - August 2011
Los Angeles Unified School District September 2002 - December 2006
Burbank Unified School District September 1996 - October 1998
POLY Languages Institute August 1995 - June 1997
Louisiana State University January 1992 - January 1994
Jeff Davis Sherrif's Depatment 1994 - 1994
Crawford and Company January 1988 - January 1992
Skills
Educational Consulting, Teaching, Public Speaking, Non-profits, Editing, Research, Curriculum Design, Curriculum Development, Adult Education, Higher Education, Instructional Design, Staff Development, Tutoring, E-Learning, Educational Technology, ESL, Program Development, Courses, Distance Learning, Public Relations, Student Affairs, Leadership Development, College Teaching
Education
Jennings High 1978 — 1982
High School Diploma, General Studies
Louisiana State University 1991 — 1994
Master of Fine Arts (M.F.A.), Acting, 3.91
National University, 2004 2000 — 2002
Master of Science (M.S.), Educational Administration; Management of Educational Personnel; Adult Education, 3.85
University of California, Los Angeles (Extension Services) 1996 — 1998
Teaching Credential, Adult and Continuing Education and Teaching, 4.0
McNeese State University 1982 — 1988
Bachelor of Science (B.S.), Mass Communications; Communication Studies
Irwin Commercial Finance December 2000 - July 2008
Crawford and Company January 1995 - November 2000
Skills
Commercial Lending, Loans, Credit, Banking, Financial Analysis, Credit Analysis, Portfolio Management, Credit Risk
Education
Seattle University 1987 — 1991
Crawford Appraisal Mgmt August 2012 - Present
Crawford and Company January 2007 - August 2012
Schlueter Group March 2003 - June 2007
Skills
Claims Management, Claim, Claim Investigation, Quality Management, Process Improvement, Mentoring, Operations Management, Customer Experience, Marine Insurance, Training, Management, Strategy, Analysis, Leadership, Customer Service, General Insurance, Insurance, Negotiation
Education
Sheridan College 1990 — 1992
Loss Prevention and Administration
PMA Companies March 2013 - Present
PMA Companies March 2001 - Present
PMA Companies March 2001 - March 2013
Crawford & Company September 1997 - March 2001
Crawford & Company September 1996 - September 1997
Crawford & Company October 1994 - September 1997
Crawford and Company February 1994 - October 1994
Skills
Training, Training Delivery, Casualty, Human Resources, Subrogation, Interviews, Project Management, Property Damage, Negotiation, Coaching, EDI Resolution, Geographic Expansion, Governmental Compliance, Stakeholder Liaison, Claims, Casualty Claims
Education
Pennsylvania State University-Great Valley Graduate Center 2009 — 2012
Master of Education (M.Ed.), Instructional Systems Program
Towson University 1988 — 1992
Bachelor of Arts, Business Administration
Great Valley High School 1984 — 1988
Currently seeking new opportunities. November 2014 - Present
Integrity Gaming Inc., March 2015 - May 2015
City of Tulsa September 2009 - October 2014
ConocoPhillips October 1997 - April 2009
Crawford and Company August 1995 - September 1997
Phillips Petroleum Company April 1981 - August 1995
Skills
Financial Analysis, Finance, SAP, Budgets, Auditing, Analysis, Mergers & Acquisitions, Strategic Planning, Training, Project Planning, Business Development, Microsoft Excel, Petroleum, Internal Controls, Financial Reporting, Accounting, Financial Modeling
Education
Southern Methodist University 1974 — 1975
Master of Business Administration (M.B.A.), Finance & Accounting, 3.4
Southern Methodist University 1968 — 1972
Bachelor's Degree, European & U.S. History, 3.0
Good Samaritan Society June 2015 - Present
Good Samaritan Society February 2013 - June 2015
Good Samaritan Society March 2010 - February 2013
The Evangelical Lutheran Good Samaritan Society August 2009 - February 2010
Central Minnesota Federal Credit Union June 2009 - August 2009
Healthland (formerly Dairyland Healthcare Solutions) June 2002 - March 2009
Southeast Colorado Hospital March 1999 - June 2002
Peoples Credit Union September 1996 - March 1999
Crawford and Company March 1994 - July 1996
Skills
Training, Time Management, Troubleshooting, Healthcare, Management, Hospitals, Software Documentation, Process Improvement, Leadership, Insurance, HIPAA, Team Building, Healthcare Management, Customer Service
Education
University of Denver - Daniels College of Business 1985 — 1989
BSBA, Management
USDA-APHIS-MRPBS-HRD March 2010 - Present
Amerisafe Risk Services, Inc. July 2006 - February 2011
Crawford and Company May 2003 - June 2006
Walker and Company May 2000 - April 2003
KLB Financial Services, Inc. July 1998 - April 2000
Skills
Employee Benefits, Team Building, PowerPoint, Insurance, Policy, Workers Compensation, Human Resources, Analysis, Management, Employee Relations, Leadership Development, Microsoft Word, Training, Performance Management, Interviews, Leadership
Education
University of Minnesota - Carlson School of Management 2006 — 2008
Master of Arts, Human Resources and Industrial Relations
Northwestern College 1990 — 1994
BA, Social Science
InSite Media, llc November 2014 - Present
Centra Media Group January 2007 - October 2014
Centra Conex January 2006 - January 2007
Crawford and Company October 1986 - December 2005
Skills
Social Media Marketing, Social Media, SMO, Consulting, Management Consulting, Insurance, General Insurance, Commercial Insurance, Fundraising, Insurance Adjusting, Business Development, Email Marketing, Account Management, Management, Sales, CRM, Lead Generation, B2B, Online Advertising, Entrepreneurship, Direct Marketing, Online Lead Generation, Small Business, SEO, New Business Development, Strategic Partnerships, Online Marketing, E-commerce, PPC, Mobile Marketing, Call Centers, Marketing, Affiliate Marketing, SEM, Web Marketing, Conversion Optimization, B2B Marketing, Digital Marketing, Search Advertising, Telemarketing, Customer Acquisition, Media Buying, Web Analytics, Inbound Marketing, Google Adwords, Display Advertising, Interactive Marketing, Mobile Advertising, Landing Page..., Multi-channel Marketing
Education
Texas State University-San Marcos 1976 — 1980
Bachelor of Arts (B.A.), Political Science and Government
Texas State at San Marcos 1976 — 1980
Political Science, Political Science and Government
Texas State at San Marcos 1976 — 1980
Bachelor’s Degree, Political Science and Government, 3.1
Texas state at San Marcos 1976 — 1980
Bachelor of Arts (B.A.), Political Science
A.D.A.M., a business unit of Ebix May 2015 - Present
Avion Pharmaceuticals February 2014 - October 2014
EMORY UNIVERSITY HOSPITAL MIDTOWN January 2010 - September 2013
Sciele Pharma November 2006 - July 2009
PEACHTREE ORTHOPEDIC CLINIC November 2003 - November 2006
NUESOFT July 2002 - June 2003
Crawford and Company January 2000 - January 2001
BLUE CROSS AND BLUE SHIELD OF GEORGIA January 1999 - January 2000
HEALTH CARE INNOVATIONS January 1998 - January 1999
DR. BOBBY January 1993 - January 1996
Skills
Pharmaceutical Sales, Managed Care, HIPAA, Healthcare, Hospitals, Cross-functional Team..., Pharmaceutical Industry, Product Launch, Sales, Medical Terminology, Insurance, Medical Billing, Selling, Training, Medical Devices
Education
University of Alabama 1989 — 1994
B.S., Business of Science, Health Care Management
Central High School
Gallagher Bassett May 2013 - Present
Venture Companies May 2012 - April 2013
The Hartford/Specialty Risk Services December 2005 - April 2010
The Hartford/Specialty Risk Services March 2003 - December 2005
Royal & SunAlliance March 2002 - March 2003
Metlife Auto May 1997 - March 2002
Crawford and Company December 1994 - April 1997
Skills
Delivering Results, Employee Engagement, Vendor Relations, Leadership Development, Insurance, Customer Service, Team Building, Customer Relations, Negotiation, Claims, Mentoring, Problem Solving, Process Improvement, Risk Management, Coaching, Account Management, Public Speaking, Supervisory Skills, Vendor Management, Budgeting, Performance Management, Compliance, Employee Relations, Analysis, Team Leadership, Microsoft Office, Planning, Administration, Hiring, Organizational..., Fundraising, Contract Negotiation, Business Strategy, Property & Casualty..., Contract Management, Customer Satisfaction, Adult Learning Theory, Training, Training Delivery, Design Research, Claim, Liability, Legal Liability, Quality Assurance, Budgets, Financial Risk, Professional Liability
Education
South Carolina State University
Bachelors of Science, Business Administration
Andrews High School
Lionheart PDC,LLC January 2010 - Present
Pilot Catastrophic Services January 2003 - Present
Fries Insurance Agency January 2010 - January 2011
LS Roofing Systems LLC – January 2009 - February 2010
Crawford and Company January 2001 - January 2003
Skills
Insurance, Construction, Consultants, Flat Roofing, Claim, Property Damage, Damage Assessment, Appraisals, Policy, Residential Homes, Life Insurance, Health Insurance, Property & Casualty..., Contract Negotiation, Contractors, Negotiation, Process Scheduler, Roofers, Renovation, Sales Management, Construction Management, Contract Management, Claim Investigation, Claims Handling, Workers Compensation, Restoration, Casualty, Claims Management, Commercial Insurance, Liability, Training, Claims Resolution, Property Claims, Adjustments, General Insurance, Commercial Lines, Leadership, Legal Liability, Xactimate, Budgets, Subrogation, Homeowners, Litigation Management, Risk Management, Claims Investigations, Estimates, Underwriting
Education
Texas Tech University 2001 — 2005
Business Administration and Management, General, Business Administration and Management, General
South Plains College
Harleysville Insurance a Nationwide Company January 2012 - Present
Harleysville Insurance January 2004 - January 2012
Specialty Risk Services (SRS) August 2003 - December 2003
Millennium Music Center January 2000 - January 2003
The Hartford January 1998 - January 2000
AIG January 1995 - January 1997
Crawford and Company January 1993 - January 1995
Skills
Bilingual-Spanish, Claim, Litigation Management, Property & Casualty..., Legal Liability, Insurance, Subrogation, Commercial Insurance, Liability Analysis, Liability, Casualty, General Insurance, Risk Management, Underwriting, Commercial Lines, Employee Benefits, Product Liability, Professional Liability, Leadership, Disability Management, Workers' Compensation..., Claims Handling, Claims Resolution, Casualty Insurance, Workers Compensation, Team Leadership, Public Speaking, Claims Management
Education
Regis College 1988 — 1992
Bachelor's Degree, COMMUNICATIONS AND MINOR IN SOCIOLOGY
Regis College
B.A. , Communication and Media Studies
Forum Energy Technologies August 2014 - Present
Forum Energy Technologies October 2012 - August 2014
Richard, Wayne & Roberts May 2012 - October 2012
Searching November 2011 - May 2012
Amica Mutual Insurance Company May 2010 - November 2011
Travelers February 2005 - April 2010
Pilot Catastrophe Services September 2004 - February 2005
Farmers Insurance August 2003 - September 2004
Crawford and Company September 2002 - August 2003
Houston ISD March 2002 - September 2002
Skills
Windows Server, Citrix XenApp, VMware vSphere, VMware ESX, CommVault, Active Directory, Troubleshooting, Microsoft Exchange, Customer Service, Networking, Microsoft Excel, Technical Support, Outlook, Microsoft Word, Microsoft Office, Claim, Insurance, PowerPoint, Help Desk Support, CompTIA A+ Certification, PC building and..., Network troubleshooting, Hardware, Time Management, Printers, Team Building
Education
University of Houston-Downtown 1999 — 2001
B.B.A., Computer Information Systems
University of Houston 1995 — 1998
Bachelor of Business Administration (B.B.A.), Electrical Engineering
Office of Secretary of State (Georgia) January 2014 - Present
Daniel E. Bugg, LLC October 2008 - Present
HP February 2001 - November 2008
DHL April 2000 - February 2001
DuPont January 1998 - April 2000
Crawford and Company November 1980 - November 1997
Skills
Supply Chain Management, Management, Logistics, Inventory Management, Supply Chain, Project Management, Business Intelligence, Strategy, Integration, Business Process..., Process Improvement, Change Management, Business Analysis, Vendor Management, Operations Management, Business Development, Management Consulting, Salesforce.com, CRM, Budgets, Continuous Improvement, Leadership, B2B
Education
Kennesaw State University - Michael J. Coles College of Business 1999 — 2001
MBA, International Business
Kennesaw State University - Michael J. Coles College of Business 1993 — 1998
BBA, Management
Crawford and Company December 2011 - Present
Crawford & Company January 2009 - December 2011
Crawford & Company January 2005 - January 2009
Crawford & Company August 2003 - December 2004
RBC November 2002 - July 2003
Skills
Claims Management, Risk Management, CRM, Claim, Business Development, Commercial Insurance, Account Management, General Insurance, Insurance, Liability, Property & Casualty..., Casualty, Legal Liability, Leadership, Brokers, Professional Liability
Education
McMaster University 1998 — 2003
Business Management (FCIP, CRM)
Mohawk College 1983 — 1984
Insurance Administration, Insurance
Born Alliance, LLC February 2013 - Present
The Color Management Group March 2012 - July 2013
Integrated Products and Supplies September 2009 - March 2012
Meridian Cyber Solutions, The Epson Dealer March 2008 - September 2009
Landmark Staffing August 2007 - 2009
Stride & Associates January 2008 - February 2008
Davis Paul Management Group July 2006 - February 2008
H&R Block January 2007 - April 2007
Crawford and Company January 2005 - July 2006
Born Entrepreneurs January 2003 - March 2005
Skills
B2B, Marketing, Recruiting, Customer Service, Entrepreneurship, New Business Development, Business Development, Training, Salesforce.com, System Administration, Strategy, Leadership, Management, CRM, Interviews, Telecommunications, Account Management, Sales, Cold Calling, Direct Sales, SEO, Start-ups, Process Improvement, Sales Process, Selling, Strategic Partnerships, Team Building, Networking, Solution Selling, Business Strategy, Business Planning, Team Leadership, Marketing Strategy, Sales Operations, Team Management
Education
University of California, Riverside 2001 — 2004
BA, Economics with an emphasis in Finance
JPS Health Network January 2008 - Present
MHNet March 2006 - November 2007
Review Med November 2002 - December 2005
Grapevine Valley Hope January 2001 - November 2002
Allegiance Medical Case Management December 1999 - January 2001
Crawford and Company July 1998 - November 1999
Texas Tech University Health Sciences Center November 1994 - July 1998
Skills
Behavioral Health, Hospitals, Case Management, Healthcare, Mental Health Counseling, DSRIP, Inpatient, 1115 Waiver, Healthcare Management, JCAHO, Adolescents, Physician Relations, HIPAA, Healthcare Consulting, Revenue Cycle, Managed Care, Public Health, Medicaid, Mental Health, Leadership, Management, Executive Management, Community Service, Project Management, Data Analysis, Accreditation, Healthcare Industry, Psychiatric Care, Integrated Care, Workers Compensation, Vocational..., Addiction Recovery, Non-profit Leadership, Performance Improvement, Medicare, Advocacy, Disability Management, Contract Negotiation, Case Managment, Physicians, Community Outreach, Social Services, Nonprofits
Education
The University of Dallas 2004 — 2006
Master of Business Administration (M.B.A.), Health Services Administration
Texas Tech University 1995 — 1997
Masters of Education, Community Counseling
Texas Tech University 1989 — 1993
Bachelor of Science (BS), Human Development and Family Studies, General
Plano Senior High
Custard Insurance Adjusters September 2015 - Present
RGA Claims Management March 2012 - September 2015
echogravity February 2012 - March 2014
Crawford and Company November 2003 - January 2012
Universal Restoration Services, Inc. January 2002 - October 2003
The Darwin Technology Group 1998 - 2002
Renaissance Worldwide October 1994 - December 1998
Skills
Strategic Planning, Insurance, Contract Negotiation, Marketing Strategy, Marketing Communications, Social Media, Social Media Marketing, Marketing Research, Marketing Management, Business Development, Lead Generation, Claims Management, Marketing, Strategy, Competitive Analysis, General Insurance, Property & Casualty..., Commercial Insurance, Account Management
Education
Loyola University of Chicago - Graduate School of Business 1996 — 1998
MBA, Marketing and Management Science
Northern Illinois University 1990 — 1994
Bachelor of Science (BS), Magna Cum Laude
Gallina Companies April 2007 - June 2009
WPS INSURANCE COMPANY June 2002 - September 2006
IDS UNLIMITED, INC March 2000 - January 2002
FIRST WEBER REALITY January 1999 - January 2001
KILIAN CHIROPRACTIC November 1998 - January 2000
CRAWFORD AND COMPANY November 1997 - January 2000
Education
Madison Area Technical College 2009 — 2012
M Hayes 1999 - Present
Crawford and Company January 1992 - January 1999
Skills
Workers Compensation, Claim, Case Managment, Managed Care, Liability, Claim Investigation, Health Insurance, Legal Liability, Rehabilitation, Litigation Management, Healthcare
Education
Towson University 1994 — 1996
Masters of Art, Rehabilitation Counseling
University of Maryland 1984 — 1986
Bachelor of Science, Psychology
U.S. Department of Veterans Affairs October 2013 - Present
United States Air Force September 2010 - October 2013
www.projectfanboy.com 2009 - 2011
Crawford and Company April 2008 - May 2009
Progressive Insurance March 2007 - April 2008
United States Air Force May 2001 - May 2007
Skills
Screenwriting, Creative Writing, Supervisory Skills, Property & Casualty..., Editing, Social Media, Adobe Creative Suite, Social Networking
Education
Southern New Hampshire University 2015 — 2018
Game and Interactive Media Design
University of South Carolina-Columbia 1994 — 1996
Creative Writing
Sister 2 Sister Magazine January 2009 - Present
US Work Alliance dba Access Business Services December 2006 - March 2009
Sister 2 Sister Magazine January 2005 - October 2006
Radiant Research, Inc January 2003 - January 2005
Left Eye Productions, Inc August 1999 - April 2001
Crawford and Company January 1999 - January 2000
ADT Security Services January 1993 - January 1998
Skills
Typing, Microsoft..., Event Planning, Publicity, Microsoft Office, Research, Press Releases, Editing, Media Relations, Event Management, Entertainment, Employee Relations, PowerPoint, Account Management, Microsoft Word
Education
University of Dayton 1989 — 2002
Psychology
Empire Insurance Recruiters, Inc. dba Empire Jobs August 2005 - Present
Mitigation Management and Restoration December 2001 - December 2003
Crawford and Company September 1998 - December 2001
Insurance Overload Systems November 1995 - September 1998
Nationwide Insurance July 1994 - October 1995
Windsor Insurance Group October 1991 - May 1994
US Transportation Underwriters July 1991 - December 1991
Norton Insurance Agency August 1985 - July 1991
Skills
Workers Compensation, Claims Management, Property & Casualty..., Insurance, Claim, Technical Recruiting, General Insurance, Commercial Lines, Commercial Insurance, Social Networking, Legal Liability, Staff Development, Liability, Human Resources, Casualty, Recruiting, D&O, Underwriting, Professional Liability, Training, Umbrella Insurance, Health Insurance, Insurance Brokerage, Management, Strategic Planning, Marketing, Resume Writing, Account Management, Property Damage, Claim Investigation, New Business Development, Financial Risk, Negotiation, Excess, Indemnity, Accident, Directors & Officers..., Disability Insurance, Litigation Management, Life Insurance, Business Development, People Development, Employee Benefits, Brokers, Fixed Annuities, Captives, Employment Practices..., Reinsurance, Executive Management, Homeowners
Education
Atlanta CPCU Society 2013 — 2014
Pursuing ARM (Associates In Risk Management), Insurance Risk Management
Shorter College 2000 — 2003
Business, Human Resource, Insurance
Shorter University 2000 — 2002
Business
Shorter University 1997 — 2000
None, Business, Management, Marketing, and Related Support Services, 3.87
Pilot Catastrophe Service, Inc. May 2011 - Present
Crawford and Company April 2007 - April 2011
Claimstar, Inc. 2000 - 2007
Allstate 1996 - 2000
Sears, Roebuck, and Co 1992 - 1996
Skills
Instructional Design, Learning Management..., Workers Compensation, Team Building, Claim, Insurance, Liability, Performance Management, Claims Management, Subrogation, Commercial Insurance, Training, Investigation, Adult Education, Analysis, Leadership, Litigation Management, Financial Risk, General Insurance, E-Learning, Casualty, Program Management, Property & Casualty..., Private Investigations, Brokers, Policy
Education
Northern Illinois University 1999 — 2001
Executive MBA, Business
Northeastern Illinois University 1984 — 1988
BA, History & English, 4.6 Cum Laude
Progressive Insurance Claims RepresentativeProgressive InsuranceAugust 2005 - Present
Progressive Insurance 2006 - 2008
Crawford and Company August 1998 - September 2003
Education
The University of Texas at Arlington 2001 — 2005
Bachelors of Science, Economics
AmTrust North America September 2003 - Present
Crawford and Company 1996 - 2002
Skills
Claims Management, Claim, Workers Compensation, Insurance, Liability, Legal Liability, Casualty, Casualty Insurance, Commercial Insurance, Commercial Lines, General Insurance, Litigation Management, Professional Liability, Property, Reinsurance, Subrogation
Education
Rutgers University-New Brunswick 1989 — 1993
Red Bank Catholic High School 1985 — 1989
Montana State Fund October 2009 - Present
AIM Healthcare May 2003 - February 2009
Sedgwick CMS May 2003 - February 2004
Crawford and Company May 2001 - January 2003
Idaho State Insurance Fund 1994 - 2001
Reliance Insurance 1982 - 1990
Skills
Negotiation, Time Management, Insurance, Workers Compensation, Health Insurance
Education
University of Idaho 1977 — 1981
BS, Business-Marketing
S.L. Nusbaum Realty Company July 2003 - Present
Cato Corporation April 2007 - July 2007
Crawford and Company May 2003 - June 2003
Medical Records October 2001 - January 2003
Education
Norfolk State University 2006 — 2010
ECPI College of Technology 2001 — 2003
A.S.S., Business Administration
Nansemond River High School 1997 — 2001
Sedgwick March 2013 - Present
Seabright Insurance November 2012 - March 2013
Metro Risk Management May 2010 - September 2012
Zenith Insurance Company August 2004 - May 2010
TriStar Risk Management June 2003 - August 2004
ESIS March 2003 - June 2003
Crawford and Company April 2002 - March 2003
May Department Stores September 2000 - April 2002
Skills
Workers Compensation, Staff Supervision, Strategic Innovation, Customer Service, General Liability, Business Administration, Instructor-led Training, Analysis, Claims Resolution, Commercial Lines, Employment Practices..., Innovation
Education
University of California, Irvine - The Paul Merage School of Business 2006 — 2009
Master of Business Administration (M.B.A.), Masters of Business Administration
University of Southern California 1996 — 2000
Bachelor of Science, Athletic Medicine/Kinesiology
mcmc VPMCMC2002 - Present
Crawford and Company 1989 - 1993
Skills
Claim, Insurance, Managed Care, Workers Compensation, Healthcare, Pharmacy Benefit..., Claims Management
Education
Slippery Rock University of Pennsylvania
Crawford and Company September 2008 - January 2009
Profiles June 2008 - August 2008
Headway Corporate Resources January 2007 - May 2008
Education
University of Arkansas 2004 — 2006
Crawford and Company February 2008 - June 2012
Siemens Business Systems March 2004 - January 2006
SBS 2004 - 2006
Siemens 2004 - 2006
Siemens IT Solutions and Services, Inc. 2004 - 2006
Siemens Business Technologies 2004 - 2005
SBT 2004 - 2005
Kemper 2000 - 2005
Kemper December 2000 - March 2004
Kemper Insurance 2000 - 2004
Education
Northern Illinois University 1985 — 1990
Impact Interactive - an AmWins Group Company June 2015 - Present
Project Time and Cost October 2007 - May 2015
Crawford and Company June 2002 - October 2007
Unisource Worldwide June 2001 - May 2002
Georgia Pacific April 2000 - June 2001
Kawneer February 1999 - February 2000
Kawneer April 1996 - February 1999
WRDW August 1995 - April 1996
Skills
Project Management, Business Analysis, SharePoint, Process Improvement, Visio, Program Management, MS Project, Integration, Business Intelligence, SDLC, Microsoft SQL Server, Software Documentation, SQL, Software Project..., Analysis, Data Modeling, Data Warehousing, Strategic Planning, Database Design
Education
Savannah College of Art and Design 1991 — 1995
Bachelor of Fine Arts (BFA), Video
Independent Consultant June 2012 - Present
Genzeon Healthcare January 2015 - May 2015
Zurich North America October 2014 - December 2014
Writers Guild of America West May 2014 - August 2014
The Walt Disney Company November 2013 - May 2014
AbbVie August 2013 - November 2013
State Farm Insurance June 2012 - July 2013
Ryan Specialty Group October 2011 - June 2012
Crawford and Company September 2008 - October 2011
United Airlines January 2008 - September 2008
Skills
Business Analysis, SDLC, Requirements Analysis, Banking, Requirements Gathering, Visio, SQL, Project Management, Vendor Management, Data Warehousing, Process Improvement, Business Process..., Insurance, Risk Management, Software Project..., Business Process, SharePoint, Blueprint, MEGA, DOORS, IBM Rational-Requisite..., Qlikview, Cognos, MS Access, Microsoft Excel, Power Point, MS Project, MS Excel Pivot Tables, Microsoft Word, Six Sigma, Agile & Waterfall..., JAD, Use Case Analysis &..., BPM, SOA, UAT coordination, Data Analysis, Data Modeling, Data Mapping, Source to Target..., Traceability Matrix, Acceptance Criteria, RFP, Business Requirements, Systems Analysis, Access, Strategy, Business Intelligence, Software Documentation, Leadership
Education
Roosevelt University
Gallagher Bassett Services June 2009 - May 2011
Liberty Mutual Group November 2007 - May 2008
Crawford and Company August 2006 - June 2007
Chubb Group of Insurance Companies April 2002 - June 2005
Ohio Casualty Group April 1999 - March 2002
Crawford and Company February 1995 - March 1999
Education
Marshall University 1976 — 1980
Marshall University
M Hayes 2005 - Present
Subrogation Partners 2003 - 2005
Crawford and Company 1992 - 2002
Education
Susquehanna University 1986 — 1990
Crawford and Company February 2009 - Present
Crawford & Company / Broadspire / Risk Sciences Group 2009 - Present
Education
Northeastern Illinois University
Travelers September 2008 - Present
Crawford and Company July 2006 - September 2008
Education
Southern Illinois University, Carbondale
Momentum Textiles March 2015 - Present
Allsteel September 2012 - March 2015
Allsteel October 2011 - September 2012
Bara Church October 2010 - September 2011
Crawford and Company June 2008 - March 2010
Starbucks Coffee Company April 2004 - April 2008
Share Our Strength May 2007 - July 2007
Pepperdine University August 2005 - December 2005
Skills
Customer Service, Sales, Event Management, Leadership, Marketing, Community Outreach, Management, Fundraising, Public Speaking, Outlook, Process Improvement, Nonprofits, CRM, Project Management, Project Planning, Event Planning, Team Building, Strategic Planning
Education
Pepperdine University 2004 — 2008
B.A., Organizational Communication
Pepperdine University 2004 — 2008
Organizational communications, Organizational Communication
Insurance Claims Adjusters 1999 - Present
Crawford and Company 1999 - Present
Skills
Claim, Claims Management, Insurance, Property Damage, Property & Casualty..., Subrogation, Commercial Lines, Casualty, Xactimate, Liability Analysis, Legal Liability, Property Claims, Liability, Claim Investigation, Adjusters
Education
stevenson high 1985 — 1987
Oregon State University
Malauzai Software Inc February 2012 - Present
Celebration Church Austin 2010 - 2011
Texas Fury 2009 - 2010
Merck January 2001 - July 2008
Crawford and Company September 2008 - 2008
Skills
Goal Oriented, Account Management, Sales, Project Management, Coaching, Team Leadership, Leadership, Salesforce.com, Customer Service, Public Speaking, Management, Start-ups, Sales Process, Microsoft Excel, Selling, Microsoft Word, Mobile Devices, Microsoft Office, Program Management, Vendor Management, CRM, Cloud Computing, Process Improvement, Business Development, SaaS
Education
University of North Texas 1999 — 2001
Masters, Business Administration
Louisiana State University 1992 — 1999
BS, Microbiology
Crawford and Company April 2013 - Present
Crawford & Company January 2007 - April 2013
Crawford & Company June 2005 - January 2007
Crawford & Company April 2003 - June 2005
Skills
Requirements Analysis, Risk Management, Inventory Management, SDLC, Requirements Gathering, Business Analysis, General Insurance, Insurance, Software Documentation, SQL, Sales Management, Lotus Notes, Property & Casualty..., Analysis, Process Improvement
Education
Southern Illinois University, Carbondale 1996 — 2001
Lane Technical HS 1987 — 1991
CJW Associates September 2007 - Present
GAB Robins August 2003 - August 2007
GAB Robins North America 2002 - 2007
Crawford and Company January 2002 - August 2003
Education
Northern Arizona University 1993 — 1998
Bachelor of Science, Chemistry
Brightree September 2012 - Present
AON November 2006 - September 2012
Aon December 2004 - November 2006
Ceridian September 2003 - December 2004
Prosys May 2002 - August 2002
Crawford and Company September 1998 - May 2002
Primerica Financial Services March 1997 - September 1998
TSYS May 1996 - March 1997
Equifax Marketing Services September 1993 - May 1996
Skills
Agile Methodologies, Testing, Quality Center, Microsoft SQL Server, Web Applications, Oracle, Software Quality..., QTP, Quality Assurance, Software Development, API Testing, SoapUI, BizTalk, Databases, SQL, XML, Project Management, Product Management, Data Analysis, User Acceptance Testing, Business Analysis, Software Documentation, Technical Documentation, Microsoft Office, IT Solutions, LoadRunner, UAT coordination, PL/SQL, Analysis, HTML, Requirements Analysis, Manual Testing, Usability Testing, Web Services, Cloud Computing, Agile Testing, Test Planning, Oracle SQL, SharePoint, Test Cases, Regression Testing, HP QTP, UAT Coordination
Education
The University of Georgia 1987 — 1991
BBA
Morehouse College 1986 — 1987
Kendrick High School 1982 — 1986
Seoul American High School 1981 — 1982
BrightClaim, Inc. 2004 - Present
Crawford and Company October 2002 - October 2004
Skills
Property & Casualty..., Property Damage, Insurance, Customer Service, Claim, Litigation Management, Liability, Liability Analysis, Subrogation, Legal Liability, Claims Management, Commercial Lines, Professional Liability, Adjustments, Casualty, Commercial Insurance, Inland Marine, General Insurance, Accident, Excess, Reinsurance, Workers Compensation
Education
Oglethorpe University 1984 — 1988
David Weekley Homes July 2011 - Present
Mike's Print Shop January 2010 - June 2011
David Weekley Homes February 2006 - January 2010
Coldwell Banker Residential Real Estate, Inc. October 2002 - January 2006
Crawford and Company November 1998 - October 2002
Skills
Selling, Sales Management, Sales Process, Relocation, Real Estate, Sales, Contract Negotiation, Leadership, New Home Sales, Residential Homes
Education
Rollins College 1996 — 1998
B.A., English
Crawford and Company Software Engineer IVSprint1998 - 2002
IBM 1997 - 1998
Sprint 1993 - 1995
Skills
T-SQL, Leadership, Analysis, SSIS, SDLC, Requirements Gathering, Visio, SSRS, Microsoft SQL Server
Education
Oklahoma State University 1995 — 1997
MS, Telecommunications Management
Oklahoma State University 1989 — 1993
BS, MIS
Future-Assurance February 2014 - Present
pihms, An Aetna Company July 2010 - February 2014
Absentys, LLC November 2008 - September 2010
Matria Healthcare August 2006 - December 2007
GatesMcDonald January 2000 - June 2004
Crawford and Company February 1974 - December 1998
Skills
Integrated Disability..., Health & Productivity..., Administration of..., Sales Managment and..., Human Resources, New Business Development, Marketing, Sales, Employee Relations, Recruiting, Team Building, Disability Insurance, Claim, Customer Service, Account Management, Performance Management, Sales Operations, Leadership, Sales Process, Management, Product Management, Disabilities
Education
University of Pennsylvania - The Wharton School 1995 — 1996
Executive Education, Insurance Executive Development program at The Wharton School
Southeast Missouri State University 1968 — 1972
BS Bus Adm, Marketing
CSC Consulting Business AnalystKroger2013 - 2013
MasterCard 2009 - 2010
MasterCard 2009 - 2010
Crawford and Company 2007 - 2008
Grosvenor Capital Management 2007 - 2008
HCSC 2001 - 2006
Blue Cross Blue Shield of Illinois, New Mexico, Oklahoma & Texas 2000 - 2005
Skills
SDLC, Requirements Gathering, Requirements Analysis, Visio, Business Process..., Business Process Design, Requirements Workshops, IT Management, Application Architecture, Change Management, SOA, Business Analysis, Software Development, IT Strategy, Software Project..., Project Management, ITIL, Management Consulting
Education
Northern Illinois University 1982 — 1986
BS, Computer Science
Crawford and Company September 2008 - Present
AT&T April 2005 - June 2008
British Telecom February 1999 - April 2005
British Telecom (Concert) 1996 - 2003
Education
Rensselaer Polytechnic Institute 1987 — 1989
BS, Electrical Power Engineering
Crawford & Company February 2014 - Present
Crawford and Company Manager Human ResourcesDS WatersNovember 2004 - January 2006
KB Toys August 1995 - November 2004
Macy's East 1981 - 1995
Skills
Human Resources, Management, Employee Relations, TUPE, Recruiting, Leadership, Performance Management, Corporate Recruiting, Onboarding, Succession Planning, SHRM, Coaching, Training, Training Delivery, Job Evaluation, FMLA, Workers Compensation, Employee Benefits, Talent Acquisition, Temporary Placement, Hiring, Talent Management
Education
The Johns Hopkins University
MS
University of Maryland College Park
BS
Southwest Rehabiliation Consultants November 1989 - Present
Crawford and Company 1985 - 1989
Skills
Case Management, Case Managment, Psychotherapy, Vocational..., Career Counseling, Human Resources, Recruiting, Social Services, Nonprofits, Community Outreach, Teaching, Resume Writing
Education
University of North Texas 1983 — 1985
M.S., Rehabilitation Counseling
Michigan State University 1976 — 1981
B.S., Psychology
Benzie Central High School 1971 — 1976
Crawford Contractor Connection November 1999 - Present
Crawford and Company December 1994 - November 1999
Crawford & Company July 1983 - December 1994
Skills
Account Management, Property & Casualty..., Customer Service, Claims Management, Insurance, Commercial Insurance, New Business Development, Claim, Negotiation, Strategic Planning, Liability, Property Damage, Team Building
Education
UCLA
BA
CorVel Corporation July 2002 - Present
GAB Robins 1996 - 2002
Alexsis Inc 1987 - 1996
Crawford and Company 1975 - 1987
Education
The University of Connecticut 1971 — 1975
Bachelor's degree
Bama Companies, Inc October 1993 - Present
Crawford and Company 1990 - 1993
Education
Northeastern State University 1984 — 1988
BS, Business Administration
Strategic Comp April 2014 - Present
Sedgwick CMS 2010 - April 2014
Sedgwick 2005 - 2010
CNA Insurance 2004 - 2005
Zurich Insurance 2003 - 2004
CNA Insurance 1998 - 2003
State Fund Mutual Insurance Company 1994 - 1998
Transamerica 1991 - 1994
Crawford and Company 1989 - 1991
Skills
Claim, Insurance, Analysis, Outlook, Microsoft Excel, Management, Workers Compensation, Mediation, Negotiation, Workers' Compensation..., Litigation, Subrogation, Liability, Litigation Management, Human Resources, Claim Investigation, Claims Management, Property & Casualty..., Claims Handling
Education
University of Denver - Daniels College of Business 1987 — 1989
BSBA, Business; Restaurant/Hotel Management
University of Colorado Boulder - Leeds School of Business 1985 — 1987
Business
Punahou School 1979 — 1985
Crawford and Company October 1998 - October 2012
Skills
SDLC, Property & Casualty..., Insurance, Business Analysis, Business Process..., Process Improvement, Risk Management
Education
Texas State University 1991 — 1995
BS, Sociology
AIG December 2000 - Present
The Hartford Insurance Group July 1999 - December 2000
Crawford and Company January 1997 - June 1999
Fireman's Fund Insurance Company July 1996 - December 1996
Crawford and Company October 1979 - June 1996
Missouri Department of Mental Health 1976 - October 1979
Skills
General Liability, Claims, Workers Compensation, Liability, Insurance, Property & Casualty..., Commercial Insurance, Investigation, Negotiation, Casualty, Litigation, Problem Solving, Analysis, Documentation, Insurance Claims, Legal Liability, Claim, Claims Management, Subrogation, General Insurance, Team Building, Liability Analysis, Risk Management, Litigation Management, Software Documentation, Claims Handling, Reinsurance, Adjustments, Claims Resolution, Professional Liability, Underwriting, Commercial Lines, Umbrella Insurance, Workers' Compensation..., Inland Marine, Product Liability, Mediation, Accident, Property Damage, Claim Investigation, Property Claims, Casualty Insurance
Education
Missouri Western State University 1971 — 1976
BSW, Social Work
Retired - and loving it February 2010 - Present
Civil Air Patrol 2009 - 2010
Broadspire 2006 - 2008
Crawford and Company 2006 - 2007
Civil Air Patrol 2000 - 2006
Education
University of Pittsburgh School of Law 1975 — 1978
JD, Law
University at Buffalo 1970 — 1971
MBA, Business
New Jersey Institute of Technology 1966 — 1970
BS in IE, Industrial Engineering
Newark College of Engineering 1966 — 1970
BS in IE, Industrial Engineering
Teaneck High School 1963 — 1966
Crawford and Company October 2002 - June 2014
Farmers Insurance Group of Companies February 1998 - November 2002
Education
The University of Montana - School of Business Administration 1985 — 1989
Bachelor of Science (B.S.), Business, Management, Marketing, and Related Support Services
Fuji Silysia Chemical February 2008 - Present
Hardware Suppliers of America December 2005 - January 2008
Crawford and Company 1992 - 1995
Skills
Journal Entries, Accounts Receivable, Accruals, Accounting, Sales Tax, Fixed Assets, General Ledger, Inventory Management
Education
Pitt Community College 1986 — 1991
Associate of Arts and Sciences (AAS), Accounting
Custard Insurance Adjusters February 2001 - Present
Custard Insurance Adjusters February 2001 - Present
Crawford and Company October 1997 - February 2001
Crawford & Company 1997 - February 2001
Skills
Subrogation, Claims Management, Liability, Settlement, Claims Resolution, Claims Investigations, Fire Investigation, Litigation Management, Claim, Property & Casualty..., Commercial Insurance, Legal Liability, Casualty Insurance, Insurance, General Insurance, Professional Liability
Education
Mercy College 1995 — 1997
AAS, Fire Science
Mercy College
Fire Science
Atlanta Journal-Constitution April 2013 - Present
Self-Employed March 2012 - Present
Simply Buckhead Magazine 2012 - 2013
Creative Loafing February 2001 - March 2012
Intertec Publishing May 1990 - June 2005
WABE-FM/WPBA 1996 - 1998
The Nashville Scene 1989 - 1996
Crawford and Company January 1995 - July 1995
Marietta Daily Journal 1990 - 1990
The Nashville Banner 1986 - 1988
Skills
Creative Writing, Pop Culture, Film, Books, Ap Style, Copy Editing, Journalism, Editorial, Editing, Storytelling, Magazines, Blogging
Education
The University of Georgia 1987 — 1989
MA, Journalism and Mass Communications
Vanderbilt University 1983 — 1987
B.A., Creative Writing
Engle Martin & Associates September 2014 - Present
Crawford and Company March 1990 - August 2014
Skills
Claims Management, Legal Liability, Claim, Property & Casualty..., Insurance, General Insurance, Workers Compensation, Liability, Commercial Lines, Commercial Insurance, Casualty, Professional Liability, Subrogation, Property Damage, Casualty Insurance, Claim Investigation, Litigation Management, Litigation, Reinsurance, Underwriting
Education
Shippensburg University of Pennsylvania 1984 — 1989
Masters, Administration of Justice
EMCAS February 2010 - Present
BrightClaim Inc August 2006 - February 2010
Crawford and Company 2001 - 2006
Skills
Claims, Insurance, Property Damage, Claim Investigation, Claim, Claims Management, Legal Liability, Liability, Property & Casualty..., Casualty, Claims Handling, Liability Analysis, Commercial Insurance, Subrogation, Property Claims, Litigation Management, Commercial Lines, Professional Liability
Education
Keiser College 1999 — 2001
Associates of Science, Computer Networking
Crawford and Company April 2008 - Present
DS WATERS OF AMERICA, INC. April 2004 - April 2008
MACTEC, INC. July 2002 - April 2004
MACTEC, INC. April 1998 - July 2002
TETLEY USA INC. May 1987 - April 1998
Skills
FMLA, Human Resources, HR Policies, Personnel Management, HRIS, Process Improvement, Benefits Administration, Leadership, Employee Relations
Education
Kennesaw State University
BBA, Human Resource Management
Clayton State University
Associate Degree, Administrative Office Services
Broadspire October 2007 - Present
Crawford and Company 2006 - Present
Broadspire, a Crawford Company 1995 - Present
Skills
Workers Compensation, Claims Management, Managed Care, Claim, Insurance, Property & Casualty..., Healthcare, Healthcare Management, Medicare, Casualty, Nursing, Case Managment, Health Insurance, Liability, Professional Liability
Education
Charity Hospital School of Nursing
RN-Diploma, Nursing
Louisiana State University Health Sciences Center
RN, RN
Riskonnect 2009 - Present
Crawford and Company November 2005 - March 2009
RSG 1982 - 2009
Risk Sciences Group, Inc. February 1999 - October 2005
Risk Sciences Group, Inc. February 1997 - January 1999
Education
University of California, Berkeley 1980 — 1982
MA, Mathematics, IEOR
University of California, Berkeley 1978 — 1980
BA, Mathematics
Crawford and Company 1993 - Present
Skills
Claim, Case Managment, Coaching, Health & Welfare Plan..., FMLA
Education
The Ohio State University
BS, Public Health
University of Cincinnati
AS
Crawford and Company July 2000 - Present
Keane 2000 - 2007
Skills
Software Documentation, Risk Management, SDLC, Requirements Analysis, Testing, Business Analysis, Insurance, Project Management, Analysis, Business Process..., Web Services, Visio, Business Process, Vendor Management, Business Intelligence, Requirements Gathering, Software Project..., SharePoint
Education
Miami University 1975 — 1979
BS, Accounting
Crawford and Company April 2009 - April 2013
Crawford & Company April 1989 - April 2009
Crawford & Company July 1985 - April 1989
Crawford & Company November 1976 - July 1985
Skills
Business Analysis, Requirements Analysis, Requirements Gathering, Data Warehousing, Insurance, Business Intelligence, Visio, Oracle, Access, Software Development, Vendor Management, Leadership, Software Project..., SDLC, Data Modeling, Process Improvement, Integration, Project Management, Risk Management, SQL, Analysis, Microsoft SQL Server, Agile Methodologies, Data Analysis, Software Documentation, ETL, Databases, Disaster Recovery
Education
Rensselaer Polytechnic Institute 1972 — 1976
BS, Biology, BioMedical Engineering
GAB Robins September 2004 - Present
GAB Robins September 2004 - Present
Crawford and Company August 2003 - September 2004
Crawford & Company August 2003 - August 2004
State Farm Insurance Company February 1998 - December 2002
State Farm Insurance February 1998 - November 2002
U.S. Navy July 1978 - October 2000
U.S July 1978 - October 2000
State Farm Insurance Company December 1992 - February 1998
Education
Oberlin College 1972 — 1976
BA, Government, Economics
Oberlin College
Bachelor's
Oberlin - Ohio - US
Crawford & Company July 2015 - Present
Crawford and Company August 1984 - Present
Crawford and Company January 2009 - July 2012
Skills
Claim, Insurance, Commercial Insurance, Claims Management, Property & Casualty..., Reinsurance, Risk Management, Training, Adjustments, Management, Liability, Testing, Umbrella Insurance, Workers Compensation, Risk Assessment, Underwriting, Health Insurance, Property, General Insurance, Enterprise Risk..., Process Improvement, Commercial Lines, Investigation, Financial Risk, Casualty, Excess, SDLC, Professional Liability, Life Insurance, Legal Liability, Fraud, Employee Benefits, Casualty Insurance
Education
Oklahoma City Community College 1985 — 1989
Business Management, Business Administration and Management, General
Forman High School
Zurich Financial Services April 2011 - Present
Zurich Financial Services May 2010 - April 2011
Crawford and Company June 2008 - March 2010
The Oscar Company February 2001 - June 2008
Skills
Maritime, Freight, Inspection, Underwriting, Marine Engineering, Risk Assessment, Ports, Claims Management, Construction, Claim, Insurance, Liability, Negotiation, Reinsurance, Risk Management, Marine Insurance, General Insurance, Property & Casualty..., New Business Development, Brokers, Commercial Insurance, Casualty, Marketing, Program Management, Operational Planning, Professional Liability, Legal Liability, Investigation, Private Investigations, Financial Risk, Commercial Lines, Enterprise Risk..., Security, Theft Prevention, Anti-piracy, Risk Analytics, international hijacking..., International Project..., International Business, International..., Defense Contracting, Risk Analysis, Inland Marine, Executive Management, Operational Risk..., Engineering, Liability Analysis
Education
The Citadel 1987 — 1991
University of South Carolina-Columbia
Walgreens April 2013 - Present
Crawford and Company November 2006 - September 2012
Broadspire November 2003 - November 2006
Kemper August 1992 - 2003
Skills
Disaster Recovery, Microsoft SQL Server, Lotus Notes, MS Reporting Services, MS Integration Services, Erwin, Microsoft Office, IMS DB/DC, DB2, SharePoint, SDLC, Business Intelligence, Oracle, Databases, JCL, Project Management, Visual Basic, Citrix, Data Migration, Unix, Visio, Systems Analysis, Data Warehousing, Troubleshooting, IIS, Cognos, Business Objects, SQL Tuning, VMware, SSRS, Performance Tuning, COBOL, XP, Database Design, Servers, Unix Shell Scripting, SQL, Active Directory, Windows Server, Data Modeling, Requirements Gathering, Business Analysis, Software Documentation, VBScript, AIX, Database Administration, ETL, Mainframe, T-SQL
Education
McHenry County College
Associate of Science (AS)
McHenry High School
Crawford and Company April 2007 - Present
Keane Inc June 1995 - March 2007
Education Logistics April 1993 - June 1995
University of Montana March 1990 - March 1993
Bharat Electronics March 1985 - September 1989
Skills
Testing, Quality Assurance, Management, SDLC, Software Development, Requirements Analysis, Integration, XML, Oracle, Visual Basic, Program Management, Business Process, Web Services, Agile Methodologies, Business Analysis, Software Project..., Databases, Process Improvement, Vendor Management, SQL, Business Intelligence, .NET, Enterprise Architecture, Requirements Gathering
Education
Kennesaw State University - Michael J. Coles College of Business 2012 — 2014
Master of Business Administration (M.B.A.)
University of Montana 1989 — 1993
Master of Science, Computer Science
Govt B.D.T.Collect of Engineering 1981 — 1984
Bachelor in Engineering, Electronics and Telecommunications
Broadspire January 2011 - January 2013
Crawford and Company 2007 - 2010
Broadspire 2003 - 2007
Lumbermens Mutual Casualty (fka Kemper) 1999 - 2003
Lumbermens Mutual Casualty (fka Kemper) 1996 - 1999
Skills
Insurance, Property, Vendor Management, Process Improvement, Commercial Insurance, Visio, General Insurance, Program Management, Requirements Gathering, Lotus Notes, Business Process..., Change Management, Requirements Analysis, Operations Management, Strategic Planning, Data Warehousing, Analysis, Team Building
Education
Northern Illinois University 1981 — 1983
political science
College of Lake County 1980 — 1981
Liberty Mutual Insurance 2007 - Present
Spectrum Investigations 2006 - 2007
Crawford and Company 2002 - 2006
Skills
Private Investigations, Background Checks, Interviews, Subrogation, Insurance, Property & Casualty..., Investigation, Claim, Insurance Law, Physical Security, Fraud, Claims Management, Liability, Surveillance, Claims Investigations, Accident, Claim Investigation, Litigation Management, Property Damage
Education
University of Arkansas at Little Rock
Bachelors, political science, history
Crawford and Company June 1974 - Present
Skills
Casualty, Claim, Claims Management, Commercial Insurance, Commercial Lines, General Insurance, Insurance, Legal Liability, Liability, Property
Education
Massachusetts Maritime Academy 1970 — 1974
Bachelor's degree, Marine Transportation
Bunker Hill Insurance Company January 2005 - Present
Crawford and Company August 2003 - January 2005
Crawford and Company August 2001 - August 2003
Skills
Liability, Umbrella, General Insurance, Claims, Insurance, Negotiation, Property & Casualty..., Problem Solving, Analysis, General Liability, Customer Service, Premises Liability, Subrogation, Claims Management, Automobile, Insurance Claims, Documentation, Reserving, Research, Litigation Management, Complex Litigation, Insurance Coverage..., Insurance Coverage..., Casualty, Coverage, Litigation, Product Liability, Investigations, Supervisory Skills, Property Damage, Commercial Insurance, Commercial Lines, Reinsurance, Adjusting, Claims Administration, Risk Management, Investigation, Mediation, Settlements, Personal Injury, Policy, Customer Relations, Risk Mitigation, Policy Analysis, CPCU, Excess, Claim, Liability Analysis, Professional Liability, Inland Marine
Education
Northeastern University 1997 — 2001
BS, Criminal Justice
Crawford and Company September 1970 - Present
Skills
Claims Management, Claim, Property & Casualty..., Liability, Casualty, Insurance, Property Damage, General Insurance, Commercial Insurance, Legal Liability, Commercial Lines, Subrogation, Claim Investigation, Professional Liability, Workers Compensation, Adjustments, Property Claims, Claims Handling, Liability Analysis, Underwriting
Education
Kitchener Collegiate
Seneca College of Applied Arts and Technology
Crawford & Company April 2012 - Present
Trimble Insurance Agency, Inc. November 2009 - March 2012
Crawford and Company 1987 - June 2001
Education
The Ohio State University - The Max M. Fisher College of Business 1982 — 1986
BSBA, Marketing
Crawford & Company January 2015 - Present
Crawford and Company March 2009 - December 2014
Skills
Claims Management, Claim, Property & Casualty..., Liability, Legal Liability, Casualty, Property Damage, Commercial Lines, Claim Investigation, Professional Liability, Property Claims, Liability Analysis, Subrogation, Claims Handling, Claims Resolution, Casualty Insurance, Commercial Insurance
Education
McMaster University 2006 — 2009
Diploma, Management Studies, Canadian Risk Management
Crawford & Company July 1979 - Present
Crawford and Company 1979 - Present
Crawford and Company 1979 - 2009
Skills
Property & Casualty..., Liability Analysis, Insurance, Claims Management, Legal Liability, Inland Marine, Commercial Insurance, Claim, Marketing, General Insurance, Sales, Umbrella Insurance, Health Insurance, Liability, Commercial Lines, Casualty, Underwriting, D&O, Professional Liability, Claims Handling, Reinsurance, Workers Compensation, Brokers, Claims Resolution, Excess, Litigation Management, Accident, Casualty Insurance
Education
The Ohio State University 1973 — 1977
BS, Education
Greenville High School 1970 — 1973
Farmers Insurance Company of Flemington 2010 - Present
New Jersey Skylands Insurance Company October 2003 - October 2010
Crawford and Company February 1999 - September 2003
Skills
Claim, Casualty, Property, Property & Casualty..., Liability, Insurance, General Insurance, Commercial Insurance, Commercial Lines, Underwriting, Claims Management, Legal Liability, Property Damage, Subrogation, Workers Compensation, Claim Investigation, Customer Service, Liability Analysis, Litigation Management, Professional Liability, Risk Management, Umbrella Insurance, Property Claims, Inland Marine, Casualty Insurance, Reinsurance, Claims Handling, Brokers
Education
Union County College 1989 — 1994
AA Business, Business Management
Equisys,Inc. April 2015 - Present
JC Penney November 2008 - May 2012
Crawford and Company June 1999 - October 2003
Skills
Financial Statements, Accounting, Journal Entries, Spanish, Bank Reconciliation, Account Reconciliation, Budgets, Accounts Receivable, Accounts Payable, Bookkeeping, Forecasting, Small Business, Inventory Management, Cash Flow, General Ledger, Financial Analysis, Analysis
Education
Mercer University - Stetson School of Business and Economics 1997 — 1999
MBA, Finance and MIS
Terracon Consultants, Inc. July 2013 - October 2014
MACTEC Engineering and Consulting, Inc. January 2005 - June 2013
AMEC Environment & Infrastructure UK Limited January 2005 - June 2013
Florida Department of Environmental Protection January 2004 - January 2005
Advanced Environmental Technologies October 2000 - November 2002
Handex September 1999 - October 2000
Qore January 1997 - September 1999
Crawford and Company 1991 - 1994
Skills
Remediation, Groundwater, Environmental Consulting, Groundwater Remediation, Soil, Phase I, Environmental Compliance, RCRA, Hazardous Waste..., Environmental Awareness, Sampling, Environmental Permitting, Environmental..., Hydrogeology, Environmental Impact..., CERCLA, Environmental..., Water Quality, Water, Environmental..., Waste, Soil Sampling, HAZWOPER, Environmental Services, NEPA, Asbestos, Waste Management, Environmental Science, Contaminated Land
Education
University of Florida 1984 — 1989
Geolgogy
Crawford & Co. Canada January 2014 - Present
Coachman Insurance Co. Toronto April 2013 - October 2013
Crawford and Company November 2010 - March 2013
Prostar Collision December 2009 - November 2010
Independent Field Insurance Loss Adjuster January 1997 - March 2008
Skills
Claim, Liability, Insurance, General Insurance, Claims Management, Claim Investigation, Claims Handling, Claims Resolution, Commercial Auto PD Claim, Personal Auto PD Claim, commercial Auto Policies, Communication, Evaluation, Reserves, Negotiation, Settlement, Property Damage, Underwriting, Subrogation, Accident, Property & Casualty..., Commercial Insurance, Legal Liability, Risk Management, Liability Analysis
Education
College of Engineering, Sewagram, Wardha 1988 — 1992
Bachelor of Engineering, Mechanical Engineering
Nagpur University 1988 — 1992
Bachelor of Mechanical Engineering, Automobile/ Air conditioning
Topa Insurance Company 2008 - Present
NAICC - Danielson Insurance Company 2003 - 2008
USAA 1994 - 2003
Lancer Insurance Company 1991 - 1994
Hertz Claims Management 1984 - 1991
Crawford and Company 1979 - 1984
Skills
Subrogation, Professional Liability, Risk Management, Strategic Planning, General Insurance, Workers Compensation, Litigation Management, Litigation, Commercial Lines, Claim Investigation
Education
SUNY Geneseo 1971 — 1975
BA, Anthropology
Glendale University College of Law
Law
Crawford and Company October 2000 - Present
Skills
Customer Service, Insurance, Leadership, Training, Microsoft Office, Process Improvement, Claims Management, Public Speaking, Management, Claim
Education
Lincoln University in Missouri
Bachelor's of Science, Criminal Justice/ Sociology
Crawford and Company
Skills
Auto Liability, Insurance Claims, Claims Management, Property Damage, Subrogation, Claims Administration, General Liability, Adjusting, Claims, Liability, Commercial Lines, Property & Casualty..., Reserving, General Insurance, Litigation Management, Coverage, Commercial Insurance, Insurance, Reserves, Umbrella, Accident, Settlements, Investigation, Product Liability, Customer Negotiations, Settlement, Claim Investigation, Legal Liability, Claims Resolution, Claim, Property Claims, Liability Analysis, Claims Handling, Adjustments, Professional Liability, Brokers, Casualty, Loss Adjusting, Third Party Liability, Workers Compensation, Health Insurance, Inland Marine, Xactimate, Claims Investigations, Large Loss, Reinsurance, Excess, Underwriting, Adjusters, Negotiation
Education
University of Alberta
Business, Marketing, Human Resources
Crawford and Company April 2009 - Present
Education
Seneca College of Applied Arts and Technology 2002 — 2005
Business
Action Claim Service, Inc. June 2004 - Present
Crawford and Company April 1994 - June 2004
Skills
General Liability, Customer Relations, Insurance, Customer Service, Negotiation, Property & Casualty..., Fixed Annuities, Liability Analysis, Claims Management, Brokers, Casualty, Claim, D&O, Excess, Legal Liability, Surety Bonds, Health Insurance, Property Damage, Subrogation, Term Life Insurance, Commercial Lines, Liability, Underwriting, Insurance Brokerage, Sales, Claim Investigation, Litigation Management, Sales Management, Process Improvement, Employment Practices..., Professional Liability, Property Claims, Reinsurance, Inland Marine, Captives, General Insurance, New Business Development, Motorcycle, Strategic Planning, Marketing, Disability Insurance, Commercial Insurance, Insurance Law, CPCU, Employee Benefits, Risk Management, Life Insurance, Workers Compensation, Homeowners, Accident
Education
University of Arkansas at Monticello 1991 — 1994
BS, Marketing
Elkstone Construction January 2013 - Present
Northstar Academy 2008 - Present
Southeast Christian Church September 2012 - October 2013
Crawford and Company August 2000 - October 2001
Zenith Insurance Company August 1999 - August 2000
AmFed, LLC June 1997 - August 1999
Crawford and Company September 1993 - June 1997
University of Mississippi Medical Center May 1992 - September 1993
Skills
Workers Compensation, Automobile Liability, Commercial General..., Superior Client Service, Marketing, Marketing Research, Demographic Analysis, Non-profit Volunteer, Library Skills, Microsoft Office 2010, Word Processing, Written & Verbal..., Customer-focused, Telephone Skills, School Volunteer, Sales, Nonprofits, Data Entry, Casualty, Customer Service, Client Relations Skills, Insurance
Education
Mississippi State University 1988 — 1992
Bachelor of Business Administration, Marketing Degree; Bachelor of Science Degree, Marketing/Office Administration
Ramic Medical Imaging April 2000 - February 2011
Anna Maria Nursing Home September 2006 - April 2009
Crawford and Company March 2000 - April 2001
Mt. Sinai Euclid Health Center August 1999 - March 2000
Hergenroeder Orthopaedic Clinic and AmeriSports Medicine September 1991 - August 1999
Concentra April 1993 - September 1995
St Vincent Charity Medical Center May 1985 - September 1991
Humana Hospital Lake Cumberland Medical Center January 1980 - February 1984
Education
Cuyahoga Community College Warrensville
Associates Degree of Applied Science, Nursing
Kent State University
Parma Community General Hospital School of Radiological Technology
Radiological Technologist
Engle Martin & Associates November 2013 - Present
Gallagher Bassett July 1996 - November 2013
Crawford and Company May 1990 - July 1996
Skills
Commercial Insurance, Claims Management, Insurance, Claim, Subrogation, Liability, Property & Casualty..., Property Claims, Property Damage, Casualty Insurance, Customer Service, Property, Legal Liability
Education
Millikin University 1982 — 1986
Bachelor's degree, Marketing
Penn National Insurance September 1998 - Present
General Accident Insurance September 1996 - September 1998
Crawford and Company April 1995 - September 1996
Skills
Insurance field..., good communication..., good computer skills, good math skills
Education
Penn State University 1989 — 1991
Bachelor of Applied Science (B.A.Sc.), Criminology
York College of Pa 1987 — 1989
CorVel Corporation April 2011 - Present
CorVel Corporation August 2010 - March 2011
Hoover Rehabilitation Services January 2008 - August 2010
Crawford and Company 1990 - 2003
Skills
Vocational..., Expert Witness, Case Management, Rehabilitation, Disabilities, Management, Workers Compensation, Training, Disease Management, Case Management Services, Subrogation, Ergonomics, Medical Case Management, Workers' Compensation..., Medicare, Managed Care, Program Development, Acute Care, Claims Management, Utilization Management, Case Managment, Disability Management, Claim
Education
Southern Illinois University, Carbondale 1988 — 1990
Master of Science (M.S.), Vocational Rehabilitation Counseling/Counselor
Pennsylvania State University 1984 — 1988
Bachelor of Science (B.S.), Psychology
Instructional Design Contractor May 2012 - Present
IBM June 2003 - April 2012
Home Depot May 2002 - June 2003
IBM May 1999 - May 2002
UPS September 1998 - March 1999
Coca Cola Enterprises March 1998 - September 1998
UPS January 1997 - February 1998
Crawford and Company March 1990 - November 1996
Docutronics, Inc. April 1988 - February 1990
Skills
E-Learning, Instructional Design, Research, Public Speaking, Teaching, Educational Technology, Curriculum Design, Classroom, Curriculum Development, Adult Education, Distance Learning, Tutoring, Educational Leadership, Project Management, Captivate, Leadership Development, Instructor-led Training, Program Management, Technical Writing, Training
Education
Our Lady of the Lake University
M.Ed.
Randstad September 2014 - Present
PCUMC September 2010 - August 2014
Dermpath Diagnostics/Quest Diagnostics June 2008 - March 2010
Crawford and Company September 2004 - June 2008
Tampa General Hospital April 2001 - April 2003
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Teamwork, Leadership, Nonprofits, Coaching, Team Building, Training, Time Management
Education
Saint Leo University 2014 — 2016
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Trekker Group May 2014 - Present
Altec Industries 2006 - 2014
Crawford and Company 1999 - 2006
Skills
Inventory Management, Purchasing, Contract Negotiation, Team Building, Operations Management
Education
Vincennes University 1993 — 1995
Associates Degree, Business Administration, Management and Operations, 3.33
Ivy Tech Community College 1992 — 1993
Architectural and Mechanical Design