Cricket Wireless
Industry: Wireless company
DescriptionCricket Wireless LLC is a prepaid wireless service provider in the United States, a wholly owned subsidiary of AT&T Inc. It offers mobile voice, text, and data using parent AT&T's nationwide network. Cricket Wireless was founded in 1999 by Leap Wireless International, Inc. Headquarters: Atlanta, Georgia, United States Founder: Leap Wireless Founded: 17 March 1999 Parent organizations: Leap Wireless (1999–2014), AT&T (2014–2017) Subsidiaries: Muve Music, Mobilelink USA, VPs: George Cleveland (Channel Operations), Nataraj Rao (Business Operations, Strategy), Dave Fine (Sales)
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Cricket Wireless Employees
Huntington National Bank January 2015 - Present
Nordstrom November 2014 - Present
Cricket Wireless March 2014 - September 2014
Sprint November 2010 - May 2013
Verizon Wireless December 2006 - June 2010
Skills
Customer Satisfaction, Call Centers, Customer Experience, Customer Service, Telecommunications, Incident Management, Customer Retention, Training, Troubleshooting, Technical Support, Analysis, Time Management, Team Leadership, Information Technology, Telecommunication..., Business Analysis, CRM, Employee Training, Wireless, Customer Support, Recruiting, Cellular Communications, Mobile Devices, Team Building, Microsoft Office, Leadership, VoIP, Process Improvement, Vendor Management, Microsoft Excel, Project Management
Education
DeVry University's Keller Graduate School of Management-Georgia 2007 — 2009
Master of Business Administration (M.B.A.), Human Resources Management and Services
The Ohio State University 1997 — 2001
Bachelor of Arts (B.A.), Psychology
Barri Financial Group May 2013 - Present
Instant Cash Worldwide March 2011 - June 2013
Cricket Wireless January 2010 - January 2011
Skills
Customer Service, Sales, Front Office, Customer Satisfaction, Customer Experience, Sales Operations, Sales Management, Inventory Management, Payments
Education
Houston Community College 2013 — 2020
Associate's degree, Computer Software Engineering
Pasadena High School 2005 — 2009
General Studies
Carbon Valley Park & Recreation District July 2014 - Present
Barr Lake State Park March 2011 - May 2014
Lids September 2009 - March 2011
Bank of the West November 2008 - May 2009
Cricket Wireless March 2008 - August 2008
Sprint October 2006 - June 2007
Skills
PowerPoint, Microsoft Word, Teamwork, Social Media, Sales, Team Leadership, Customer Service, Recreation, Management, Outdoor Recreation
Education
Metropolitan State University of Denver 2009 — 2014
Bachelor of Arts (B.A.), Parks, Recreation and Leisure Facilities Management
Cricket Wireless February 2013 - Present
Texas A&M University July 2011 - December 2012
Essilor June 2012 - August 2012
Target January 2011 - July 2011
Target October 2009 - January 2011
United States Army Reserve July 2007 - November 2009
Aldi Holding ApS February 2008 - October 2009
United States Army Reserve November 2003 - July 2007
MB Financial Bank June 2003 - August 2003
Ketchum Public Relations March 2003 - March 2003
Skills
Merchandising, Customer Service, Recruiting, Training, Store Management, Interviews, Store Operations, Leadership, Retail, Management, Staff Development, Inventory Management, Human Resources, Leadership Development, Marketing, Marketing Strategy, Operations Management, Sales, Strategy, Time Management
Education
Texas A&M University - Mays Business School 2011 — 2012
MBA, Business
Southern Illinois University, Carbondale 2003 — 2007
B.S., Marketing
Moraine Valley Community College 2003 — 2004
None, College Core Classwork
Trinity Christian College 2003 — 2003
none, calculus
Cricket Wireless May 2012 - Present
Clearwire April 2010 - April 2012
CenturyLink August 2007 - April 2010
CenturyLink October 2005 - August 2007
Best Buy Electronics October 2004 - May 2005
Ultimate Electronics December 2003 - October 2004
Best Buy November 2000 - December 2003
Sears June 1998 - November 2000
Skills
Inside Sales, Sales Management, Training & Development, Retail, Account Management, Customer Satisfaction, Sales, Direct Sales, Merchandising, Customer Retention, Sales Operations, Telecommunications, Salesforce.com, Customer Experience, B2B, Sales Process, Team Building, Customer Service, Call Centers, Store Management, Cold Calling, Wireless, Product Marketing, Income Statement, Profit, Team Leadership, Hiring, Inventory Management, Pricing, Building Relationships, Cellular Communications, Training, Mobile Devices, Recruiting, Retail Sales, 4G, People Development, Forecasting, Management, Leadership, Start-ups, Consumer Electronics, WiMAX, Inventory Control
Education
Longview Community College 2000 — 2003
Associates in Business Management, Business Management
Cricket Wireless February 2014 - Present
Creative Visual Solutions by Scott Francis May 2013 - January 2014
Access TCA May 2012 - April 2013
Victorinox Swiss Army Brands Inc. October 2005 - August 2011
Musicland Group a Best Buy Subsidiary July 2002 - June 2005
Brookstone July 1997 - June 2002
Brookstone June 1996 - June 1997
Brookstone October 1993 - June 1996
Accessory Lady/Melville Corporation January 1991 - October 1993
Claire's Accessories September 1989 - January 1991
Skills
Visual Merchandising, Trade Shows, Budget Management, Store Design, Brand Development, Purchasing, Strategic Planning, Strategic Communications, Fixture Design, Vendor Management, Organizational..., Consumer and Trade..., Trade Show Booth Design..., Point of Sale..., Store Fixtures, Trade Show Graphics, Designs, Budgets, Retail, Marketing Communications, Brand Management, Team Building, Creative Direction, Merchandising, Product Development, Integrated Marketing, Fashion, Apparel, Sales, Management, Marketing Strategy, Store Management, Leadership, Event Management, Window Displays, Training, POS, Strategy, Trend Analysis, Brand Awareness, Retail Design, Retail Sales, Profit, Styling, Luxury Goods, Trend, Time Management, Department Stores, Advertising, Trend Forecasting
Education
Northeastern University 1989 — 1993
Business Administration and Marketing
Northeastern University
Allure Domination Sports Management June 2015 - Present
Cricket Wireless April 2015 - Present
Dominion Basketball Association June 2014 - Present
Rich City League August 2011 - Present
Henrico Wolfpack AAU Organization January 2011 - Present
We R Wireless November 2014 - February 2015
Richmond Rattlers October 2013 - December 2013
Skills
Sports Marketing, Sports Management, Marketing Strategy, Marketing Communications, Product Marketing, Online Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, PowerPoint, Windows, Fitness, Time Management, Web Design, Social Networking, Sports
Education
J Sargeant Reynolds Community College 2010 — 2012
Associate's degree, Business Administration and Management, General
Highland Springs High 2006 — 2010
Diploma
Cricket Wireless August 2008 - Present
Bechtel Corporation March 2000 - February 2002
Nortel Networks May 1997 - February 2000
Skills
Cellular Communications, Wireless, Computer Network..., CDMA, EVDO, Telecommunications, Optical Fiber, Wireless Networking, T1, 3G, LTE, Ethernet, TDMA, RF, Switches, 4G, Network Design, Backhaul, Network Engineering, SS7, Troubleshooting, Routers, VoIP, GSM, Unix, Network Administration, TCP/IP, HSPA, WiFi, CCENT
Education
Los Angeles City College 1987 — 1989
Associate of Arts (A.A.)
Cricket Wireless January 2013 - Present
Shine-N-Ride Carwash May 2007 - Present
Campus Park Apartments February 2012 - January 2013
Folchi's Formalwear February 2010 - June 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership
Education
University of Cincinnati 2011 — 2015
Bachelor's degree, Health Services/Allied Health/Health Sciences, General, Senior
Miami University-Middletown 2010 — 2011
General Education
Cricket Wireless SalesBest BuyNovember 2013 - June 2014
KFC-KBP FOODS April 2011 - October 2013
Skills
Strategic Planning, Customer Service, Marketing Strategy, Sales, Marketing, New Business Development, Leadership, Business Strategy, Sales Management, Negotiation
Education
Longwood University
Mass Communication/Media Studies
Skanska April 2015 - Present
Skanska April 2014 - April 2015
The Aerie at Eagle Landing May 2013 - March 2014
Paragon Payroll & HR April 2009 - May 2013
CricKet Wireless April 2009 - May 2013
Veritas Investment Company, LLC June 2007 - March 2009
Eagle Landing Ventures LLC June 2005 - March 2009
Skills
Payroll, Excel, Microsoft Office, Budgeting, Customer Service, Customer Relations, Problem Solving, Small Business, Word, Employee Relations, PowerPoint, Inventory Management, Operations Management, Retail, Planning, Account Management, Outlook, Administration, Business Analysis, Scheduling, Team Leadership, Microsoft Excel, Budgets, Microsoft Word, Leadership, Accounting, Team Building
Education
George Fox University 2011 — 2013
Master of Business Administration (MBA)
Northwest Christian University 2001 — 2005
Bachelors, Business Administration with concentrations in Accounting and Management
Cricket Wireless July 2015 - Present
Rent-A-Center March 2015 - August 2015
MarketSource Inc. September 2014 - March 2015
Erie Insurance Group November 2013 - August 2014
Harrison County Sheriff February 2013 - October 2013
Erie Insurance Group August 2012 - February 2013
Telatron Marketing Group, Inc. April 2011 - December 2011
Pennsylvania Department of Corrections August 2004 - January 2011
Skills
Security, Customer Service, Leadership, Cpr Certified, Microsoft Office, Microsoft Excel, PowerPoint, Team Leadership, Sales, Team Building, Surveillance, Training, Human Resources, Management, Security Management, Military, Emergency Management, Supervisory Skills, Law Enforcement, Physical Security, Inventory Management, Security Clearance, Account Management, New Business Development
Education
Mercyhurst College 2011 — 2013
Accounting and Business/Management
Reotemp Instruments June 2008 - December 2013
Furniture Heaven June 2008 - June 2009
Cricket Wireless 2006 - 2008
Sears, Roebuck and Co. February 2004 - February 2006
Skills
Distribution Strategies, New Business Development, Sales, Manufacturing, Microsoft Excel, Industrial Control, Microsoft Office, Customer Service, Process Automation, Microsoft Word, Account Management, Engineering, Product Development, Business Development, Team Building, Business Strategy, Sales Management, Purchasing, Sales Operations, Product Marketing, Process Improvement, Cross-functional Team..., Operations Management, Marketing Strategy
Education
University of Redlands 2012 — 2015
Bachelor's degree, International Business
Landmark Education 2013 — 2020
Self Expression & Leadership Program,Extraordinaire Seminar,Landmark Forum + Advanced Forum, Ontology
San Diego Miramar College 2006 — 2009
Pilot Operations, Aviation
Cricket Wireless May 2015 - Present
North Atlanta Volleyball Club October 2014 - Present
Hodges-Mace, LLC October 2014 - April 2015
ContinuousHealth January 2014 - October 2014
GA5 Volleyball Club November 2008 - June 2014
ContinuousHealth September 2012 - January 2014
Southern HealthCare Management November 2009 - September 2012
Sting Sports Management January 2009 - November 2009
Skills
Microsoft Excel, Analysis, Event Planning, Customer Service, Microsoft Office, Social Media, PowerPoint, Public Speaking, Program Management, Marketing, SharePoint, Inventory Management, Outlook, Leadership, Salesforce.com, Management
Education
Oglethorpe University 2005 — 2009
B.S., Economics, 3.54
United Business Mail May 2014 - Present
Aon Hewitt March 2014 - May 2014
Redbox November 2009 - February 2014
Cricket Wireless December 2007 - July 2009
World Discount Telecommunications July 2004 - December 2007
ERA Industries, Inc. January 1995 - July 2004
Skills
Operations Management, Account Management, Marketing Management, Sales Management, Employee Training, Income Statement, Marketing Strategy, Retail, Customer Service, Profit, Customer Satisfaction, P&L Responsibility, Team Building, Sales Operations, Cross-functional Team..., Merchandising, Customer Retention, Sales, Telecommunications, Hiring, Leadership, Wireless, Business Development, Forecasting, Strategy, Management, Marketing, CRM, Training, Budgets, Recruiting, Change Management, Analysis, Strategic Planning, Logistics, Human Resources, Direct Sales, Team Leadership, Inventory Management, B2B, Customer Experience, Competitive Analysis, Vendor Management, New Business Development, Call Centers, Sales Process, Cold Calling, Coaching, Start-ups, Strategic Partnerships
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2003 — 2005
MBA, Leadership and Change Management
Michigan State University - The Eli Broad Graduate School of Management 1991 — 1995
BA, Business Management, with concentration in Materials & Logistics Management, Purchasing & Operations
Cricket Wireless October 2013 - Present
Revol Wireless February 2012 - October 2013
Sprint Prepaid Group October 2009 - February 2012
IPCS Wireless January 2008 - August 2009
Best Buy November 2002 - January 2008
Skills
Customer Service, Hiring, Merchandising, Territory, Retail Sales, Multi-unit, Multi-Unit Management, Strategic Sales..., door expansion, Sales Growth, Indirect Channel Sales, Sales Operations, Management, Retail, Sales, Sales Process, Leadership, Employee Training, Wireless, Time Management, Customer Retention, Coaching, Customer Experience, Direct Sales, Performance Management, Cold Calling, Cellular Communications, Networking, Sales Management, Telecommunications, Call Centers
Education
Indiana University-Purdue University at Fort Wayne
Associates Degree, General Studies
Cricket Wireless January 2007 - Present
Elan Pharmaceuticals November 2003 - July 2005
MedVantx 2001 - 2003
ADP March 1999 - February 2001
Ford Motor Company June 1995 - August 1998
Skills
PMP, Scrum, SDLC, PMO, Software Project..., MS Project, Vendor Management, Integration, Agile Methodologies, Project Portfolio..., Visio, Telecommunications, Requirements Analysis, Cross-functional Team..., Agile Project Management, Product Lifecycle..., Project Management, Change Management, Process Improvement, Program Management, Software Development, Business Intelligence, Business Process, Databases, Resource Management, Product Management, Quality Assurance, Enterprise Software, Risk Management, Benefits Realisation, Cloud Computing
Education
University of Michigan / LTU 1995 — 2000
MBA
Lawrence Technological University 1990 — 1994
BSBA
ESI
Program Management
San Diego Training Center
CSM
Snap Publications March 2015 - Present
Broker Advertising September 2014 - February 2015
Fairway Outdoor Advertising February 2013 - September 2014
Fairway Outdoor Advertising August 2003 - February 2013
Cricket Wireless 2002 - August 2003
AT&T Wireless January 2000 - March 2002
Skills
Boys and Girls..., Sales, Advertising, B2B, Outdoor Advertising, Small Business, Social Media Marketing, Customer Service, Marketing Strategy, Account Management, Marketing, New Business Development, Event Planning, Public Relations, Public Speaking, Email Marketing, Cold Calling, Direct Marketing, Marketing Communications, Inventory Management, Strategic Planning, Social Media, Time Management, Online Advertising, Advertising Sales, Lead Generation, Sales Management, Social Networking, Training, Facebook, Coaching, Selling, Media Planning, Integrated Marketing, Sales Presentations, Direct Sales
Education
University of the Rockies 2014 — 2015
Masters, Sport Psychology, 3.7
North Carolina A&T State University 1990 — 1997
Bachelor of Arts (B.A.), Speech-Language Pathology/Pathologist
US Navy September 2012 - October 2014
Texas Department of Criminal Justice October 2012 - November 2012
Advantage Sales & Marketing August 2012 - October 2012
Cricket Wireless May 2008 - August 2011
Education
Lamar Institute of Technology 2004 — 2008
Associate of Arts and Sciences (AAS), Homeland Security
3C's Packaging Company February 2014 - Present
Boost Mobile March 2012 - March 2014
Cricket Wireless June 2010 - March 2012
Skills
Mathematics, Spanish Translation, Team Leadership, Easily Adaptable, Professional..., Retail Sales, Customer Service, Closing Abilities, Store Opening, Teamwork, At Multitasking, Microsoft Office, Microsoft Word, Sales, Retail, Customer Satisfaction
Education
North Carolina State University 2014 — 2017
Bachelor's degree, Mathematics
Johnston Community College 2010 — 2013
Associate of Arts (A.A.), Art/Art Studies, General
Ingram Micro Mobility July 2012 - Present
Star Wireless April 2011 - July 2012
Cricket Wireless July 2006 - April 2011
Cricket Wireless July 2006 - August 2008
Sprint June 2003 - June 2006
Skills
Conversational Spanish, Team Leadership, Event Management, Account Management, Retail, Cold Calling, Wireless, Sales, Selling, Sales Operations, Leadership, Spanish, Conversation, Marketing, Recruiting, Cellular Communications, Mobile Devices, 4G, Business Development, Direct Sales, Lead Generation, Management, New Business Development, Sales Management, Training
Education
King University 2015 — 2016
Master of Business Administration (M.B.A.), Marketing
University of Phoenix 2012 — 2014
Bachelor of Science (B.S.), Marketing
Pellissippi State Community College 2000 — 2003
Associate of Arts (A.A.), Marketing
Cricket Wireless October 2014 - Present
Cricket Communications February 2011 - October 2014
Real Baby Inc. January 2010 - February 2011
ZClub Colorado October 2009 - February 2010
Skills
Telecommunications, Wireless, Customer Retention, Direct Sales, Account Management, Sales Operations, Sales Management, Customer Experience, Customer Satisfaction, Sales, Salesforce.com, Cellular Communications, Mobile Devices, Training, Retail, Event Management, Event Planning, Customer Service, Solution Selling, B2B, Lead Generation, Time Management, Team Leadership, Team Building, Coaching, Social Networking
Education
Metropolitan State College of Denver 2007 — 2009
Minor, Marketing
Metropolitan State University of Denver 2007 — 2009
Bachelor of Arts (B.A.), Psychology
University of Colorado Boulder 2005 — 2006
AT&T /Cricket Wireless July 2014 - Present
Cricket Wireless July 2014 - Present
Intra Health Group, LLC March 2014 - July 2014
Siemens Energy 1988 - 2001
Skills
Enforcement, Criminal Justice, Government, Patrol, Interrogation, Public Safety, Criminal Investigations, Criminal Law, Evidence, Police, Field Training, Field Training Officer, Crime Prevention, Investigation, Homeland Security, Executive Protection, Law Enforcement...
Education
Kennesaw State University 2007 — 2012
Bachelor of Science (BS), Criminal Justice and Corrections
Cherokee High School 1981 — 1985
JERRYS HOME IMPROVEMENT August 2015 - Present
NW Cellular Corp - METRO PCS Authorized Dealer October 2014 - June 2015
Cricket Wireless 2002 - 2012
Skills
Customer Retention, Customer Service, Customer Satisfaction, Mobile Devices, Sales, Sales Management, Coaching, Team Building, B2B, Hiring, Customer Experience, Employee Engagement, Operations Management, Budgets, Marketing, Social Media Marketing, Marketing Strategy, Marketing Management
Education
Lane Community College 2012 — 2014
Small Business Cert, Business Administration and Management, General
Cricket Wireless February 2015 - Present
Verizon Telematics, Inc. August 2013 - February 2015
Sprint July 2010 - July 2013
BlueCross BlueShield of Tennessee January 2008 - July 2010
AT&T Mobility September 2005 - January 2008
Skills
Call Centers, Wireless, Telecommunications, Mobile Devices, VoIP, IP, Troubleshooting, Vendor Management, Customer Satisfaction, Technical Support, Training, Customer Experience, Windows, Android, Mobile Technology, Mobile Communications, CDMA, LTE, Cellular Communications, Product Management, Customer Service, Blackberry, GSM, 4G, WiMAX, Oracle Applications, Siebel, OBIEE, Microsoft Office, Team Leadership, Technical Leadership, Technical Training, Technical Analysis, Leadership, Networking, Quality Assurance, Management, Analysis
Education
Morris Brown College 2001 — 2003
Computer Science
Kirby High School 1997 — 2000
High School Diploma, General Studies
Cricket Wireless January 2015 - Present
AT&T January 2014 - Present
Verizon Wireless May 2008 - January 2014
Holston Properties LLC January 2001 - May 2008
Education
Indiana Wesleyan University 2012 — 2015
Master of Business Administration (MBA)
Indiana Wesleyan University 2010 — 2012
Bachelor of Science (B.S.), Marketing
Indiana Wesleyan University 2005 — 2007
Associate of Science (A.S.), Business Administration, Management and Operations
Cricket Wireless August 2014 - December 2014
Ceja Enterprises October 2013 - September 2014
Skills
Microsoft Excel, QuickBooks, PowerPoint, General Ledger, Bookkeeping, Spreadsheets, Customer Service, Leadership, Microsoft Office, Nonprofits, Teamwork, Research
Education
Lipscomb University 2013 — 2014
Hillsboro High School 2008 — 2012
Cricket Wireless April 2014 - Present
Cricket Communications March 2013 - Present
McDonald's Corporation August 2011 - March 2013
Skills
Technology, Mobile Technology, Computers, Poetry, Microsoft Office
Education
Montgomery College 2013 — 2015
Cricket Wireless November 2014 - Present
LogistiCare March 2011 - Present
LogistiCare November 2007 - March 2011
Comcast April 2005 - November 2007
Skills
Lotus Notes, OS X, Networking, BMC Remedy, Access
Education
Hunter Business School 2000 — 2001
A+ Certificate, Computer Networking
Nassau Community College 1993 — 1996
A.A.S, Criminal Justice
Clayton State University
Bachelors (currently enrolled)part-time, IT/ Database Management/ Networking
Cricket Wireless June 2012 - Present
Junior League of Atlanta September 2005 - Present
Skills
Product Management, Product Marketing, Mobile Devices, Wireless, Strategy, Leadership, Cross-functional Team..., Project Management, Management, Telecommunications, Training, Marketing Strategy, Program Management, Strategic Partnerships, Product Development
Education
Kennesaw State University - Michael J. Coles College of Business 2007 — 2009
MBA
Saint Anselm College 1993 — 1997
Bachelor of Arts (B.A.)
Cricket Wireless 2011 - 2013
Cricket Wireless 2011 - 2013
Skills
Telecommunications, Marketing, Appointment Scheduling
Education
Modesto Junior College 2008 — 2009
Patterson High School 2004 — 2008
Diploma
YP August 2014 - Present
Cricket Wireless March 2014 - Present
Aio Wireless April 2013 - March 2014
AT&T Mobility March 2012 - April 2013
AT&T Mobility December 2010 - March 2012
AT&T Mobility May 2009 - December 2010
AT&T Mobility 2005 - 2009
AT&T January 2001 - August 2005
Skills
Wireless, Mobile Devices, Strategic Partnerships, LTE, Telecommunications, Product Management, Mentoring, Solution Selling, Work Life Balance, Strategy, Cellular Communications, Mobile Communications, Leadership Development, Broadband, Business Planning, CDMA, Call Centers, Customer Retention, IP, Leadership, Management Consulting, Mergers, Networking, Solutions Marketing, UMTS, Unified Communications, Account Management, Team Leadership, Management, Mergers & Acquisitions
Education
Leadership Atlanta
Leadership Atlanta
Virginia Tech
BS, Industrial and Systems Engineering
Kennesaw State University
MBA
Cricket Wireless November 2013 - Present
Adolph Lovett & Associates, Inc. November 2013 - Present
AT&T Mobility July 2011 - October 2013
G.M. Tiger, Inc. December 2008 - October 2011
Alexander Gallo Holdings, LLC November 2010 - April 2011
Comcast August 2009 - November 2010
AT&T June 2006 - December 2008
AT&T (formerly BellSouth) August 2003 - June 2006
BellSouth Business August 2000 - August 2003
Skills
Call Center, Coaching, Sales, Account Management, Solution Selling, Telecommunications, Performance Management, Training, Sales Management, Team Building, Customer Service, Process Improvement, Leadership, Strategic Planning, Leadership Development, Customer Retention, Project Management, Direct Sales, Change Management, Negotiation, Product Development, Business Strategy, Vendor Management, Project Planning, Business Development, Employee Relations, Human Resources, Microsoft Excel, Selling, Business Analysis, Budgets, Cross-functional Team..., Marketing Strategy, Customer Satisfaction, Outlook, Sales Operations, CRM, Management, Team Leadership, Microsoft Office, Program Management, Organizational..., New Business Development, Call Centers, Job Coaching, Sales Process, Enterprise Software, Networking, Wireless, Analysis
Education
Morehouse College 1986 — 1990
BA, Psychology
Druid Hills High School 1981 — 1986
Cricket Wireless June 2014 - Present
FW Warehousing 2013 - April 2014
Skills
Facebook, Social Media, Social Networking, PowerPoint, Public Speaking, Editing, Market Research, Microsoft Excel, Microsoft Word, Customer Service, Online Marketing, Business Development, Spanish, Audio Engineering, Audio Editing, Audio Post Production, Audio Processing, Digital Audio, Pro Tools, Sound Design, Sound Editing, Sound Forge, Audacity, Logic Pro, SSL Duality, SSL 9000J, Amek 9098i, Microphone Placement, Social Media Marketing
Education
Full Sail University 2011 — 2013
Bachelors of Science, Recording Arts
Lewis and Clark Community College
Cricket Wireless December 2014 - Present
Howard University August 2012 - Present
Postmates September 2014 - January 2015
The Home Depot March 2014 - June 2014
Foot Locker May 2013 - January 2014
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Social Media, Strategic Planning, Team Leadership, Team Building, Training, Sales, Teamwork, Business Strategy, Negotiation, Marketing, Teaching, Event Planning, Photoshop, Marketing Strategy, Budgets, English, New Business Development, Project Planning, Sales Management, Time Management, Outlook, Coaching, Social Networking, Public Relations, Event Management, Windows, Analysis, Program Management, Editing, Human Resources, Financial Analysis
Education
Howard University 2012 — 2016
Bachelor's Degree, Actuarial Science
Cricket Wireless January 2014 - Present
AT&T June 2013 - December 2014
AT&T June 2007 - June 2013
Skills
Wireless, Customer Experience, Mobile Devices, Direct Sales, Customer Retention, Customer Satisfaction, Telecommunications, Sales Operations, Sales, Mobile Communications, Cellular Communications, Sales Process, Sales Management, Retail, Team Leadership, Management, Customer Service, Leadership, Mobile Technology, Solution Selling, Team Building, Training, Networking, Store Management, B2B, Troubleshooting, Marketing, Product Marketing, 4G, Account Management, Sales Presentations, LTE, GSM, Employee Training
Education
University of Illinois Springfield 2013 — 2015
Bachelor's Degree, Business Administration and Management, General
Lincoln Land Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies
Cricket Wireless January 2015 - Present
AT&T June 2012 - Present
AT&T Mobility October 2006 - June 2012
Skills
Telecommunications, Cold Calling, Reporting & Analysis, Cellular Communications, Customer Experience, Solution Selling, Consulting, Customer Retention, Negotiation, Sales, Pricing Analysis, Team Leadership, Direct Sales, Team Building, Business Intelligence, Sales Process, Contract Pricing, Managing Workflow, Determination, Goal-driven leader, Crunching Numbers, Referrals, Customer Service, B2B, Managed Services, Quotas, Sales Presentations, Mobile Communications, M2M, Product Management, Sales Management, New Business Development, Forecasting, Product Launch, Business Operations, Inventory Management, Healthcare, Reporting Systems, Account Management, Wireless, Mobile Devices, Salesforce.com, Sales Operations, Customer Satisfaction, Leadership, VoIP, Strategic Partnerships, Call Centers, Management
Education
Middlesex County College 2006 — 2006
Business Administration and Management, General
Cricket Wireless January 2009 - Present
T-Mobile February 2006 - January 2009
Skills
Telecommunications, Sales Management, Wireless, Account Management, Retail, Team Leadership, Sales, Forecasting, New Business Development, Coaching, Sales Operations, Customer Service
Education
Northampton Community College 1997 — 1999
Associate's degree, Criminal Justice
Cricket Wireless July 2014 - Present
AT&T August 2013 - Present
AT&T June 2011 - June 2012
AT&T June 2008 - May 2011
Humboldt State University June 2005 - May 2008
Skills
Sales, Direct Sales, Customer Experience, Team Leadership, Mobile Devices, Wireless, Customer Service, Solution Selling, VoIP, Telecommunications, Retail Sales
Education
Humboldt State University 2005 — 2008
BS, Environmental Science
Cricket Wireless April 2015 - Present
AT&T May 2011 - Present
AT&T Mobility August 2009 - May 2011
AT&T Mobility June 2007 - August 2009
Skills
Wireless, Telecommunications, Quotas, M2M, Wireline, Solution Selling, T1, VoIP, Cellular Communications, Unified Communications, MPLS, Direct Sales, Sales Process, Sales Operations, Customer Retention, Sales
Education
Marshall University 2002 — 2007
Bachelor of Business Administration (BBA), Finance, General
Cricket Wireless July 2015 - Present
AT&T Mobility January 1996 - July 2015
Cellulink Wireless April 1994 - December 1995
Skills
Sales Operations, Sales, Retail, Customer Service, Coaching, Retail Sales, Wireless, Cellular Communications, Hiring, Quotas, Telecommunications, 4G, Customer Retention, Mobile Devices, LTE, Solution Selling, Customer Experience, Mobile Technology, GSM, UMTS, Mobile Communications, 3G, M2M, Management, Wireless Broadband
Education
James H Faulkner State Community College 1994 — 1995
Pelham High School 1989 — 1993
Cricket Wireless 2013 - 2014
Ameriprise Financial August 2011 - December 2012
Ameriprise Financial Services, Inc. 2009 - August 2011
Ameriprise Financial Services, Inc. 2007 - 2009
American Express Financial Advisors 2004 - 2007
American Express Financial Advisors 2002 - 2004
American Express Financial Advisors 1996 - 2002
Skills
Process Improvement, Strategic Planning, Instructional Design, Training Delivery, Virtual Distance..., Corporate Events, Program Management, Technology..., Team Leadership, Logistics, Cross-functional Team..., Virtual Teams, Organizational Design, WebEx, Network Administration, E-Learning, Solution Implementation, Training, Strategy, Leadership, Employee Training, Coaching, Webinars, Event Management, Blended Learning, Leadership Development, Management, Software Documentation, Staff Development
Education
Minnesota State University, Mankato
BFA, Creative Arts
St. Thomas University, Minnesota
Project Management Mini Masters Certificate
InSync Training, LLC
Certified Synchronous Learning Expert/Design & Facilitation, Distance Learning Education
Bob Pike Creative Training Techniques
Presenter Skills, Design, Facilitation
VA Classroom Online Course
Social Media Marketing Certificate
VA Classroom Online Course
Teleseminar Specialist Certificate
Webinar Mastery Bootcamp
Certificate, Michelle Schoen, Virtual Event Management
Cricket Wireless November 2012 - April 2013
Cricket Wireless November 2012 - April 2013
Cricket Wireless November 2012 - April 2013
Skills
Accounting, Business Management..., Marketing Analytics, Customer Service, Digital Marketing...
Education
Northeastern Illinois University 2008 — 2012
Bachelor of Accounting (B.Acc), Accounting and Business/Management
Cricket Wireless December 2010 - Present
JP Morgan Chase June 2007 - June 2008
Wells Fargo Home Mortgage June 2006 - June 2007
Wells Fargo Financial January 2003 - June 2006
Skills
Team Leadership, Team Management, Sales Management, Sales, Customer Satisfaction, Telecommunications, Property Management, Investment Properties, Mortgage Lending, Account Management, Portfolio Management, Real Estate, Wireless, Telemarketing, Credit Analysis, Marketing Strategy, Consumer Lending, Consumer Financing, Strategic Planning, Customer Service, Time Management, Operational Efficiency, Cold Calling, Direct Sales, Goal Setting, Recruiting, Quota Achievement, Oracle HR, Small Business Lending, Reports, Sales Process, Customer Retention, Thinking Outside The Box, Volunteering, Microsoft Office, Outlook, Communication, P & L Ownership, Forecasting, Strategy, Marketing, Leadership, Finance, Banking, Sales Operations, Customer Experience, Credit
Education
Northern Illinois University - College of Business 2001 — 2002
Bachelors, Marketing
Rock Valley College 1998 — 2001
Associates, Business Administration
Cricket Wireless January 2014 - Present
The Home Depot April 2013 - January 2014
The Home Depot May 2013 - 2013
Wireless Advocates September 2011 - October 2012
Retail Wireless Flextronics - Retail Technical Services June 2007 - August 2011
Target May 2004 - March 2007
GAP January 2000 - January 2004
Skills
Customer Service, Sales, Retail, Troubleshooting, Customer Satisfaction, Technical Support, Sales Operations, Inventory Management, Data Entry, Teamwork, Management, Time Management, Loss Prevention, Windows 7, Outlook, Team Leadership, Training, Computer Hardware, Help Desk Support, Inventory Control, Cashiering, Shipping, Process Scheduler, Merchandising, CRM, Account Management, Leadership
Education
Kingsborough Community College 2001 — 2002
South Shore High School 1997 — 2001
Regents Diploma
south shore high school 1997 — 2001
diploma, American History (United States)
Kingsborough Community College
Regents Diploma
South Shore High School
Regents Diploma
Kingsborough Community College
South Shore High School
Cricket Wireless May 2013 - Present
AT&T August 2012 - May 2013
AT&T October 2009 - August 2012
AT&T February 2008 - October 2009
AT&T May 2006 - February 2008
BellSouth November 2005 - May 2006
BellSouth July 2004 - November 2005
BellSouth October 2002 - July 2004
BellSouth May 2000 - October 2002
Skills
Call Center, Team Leadership, Strategic Planning, Marketing Strategy, Management, Customer Satisfaction, Sales, Marketing Communications, Customer Experience, Strategy, Leadership, Telecommunications, Customer Service, Solution Selling, Cross-functional Team..., Account Management, Vendor Management, Sales Management, Process Improvement, Analysis, Training, Call Centers
Education
Mercer University - Stetson School of Business and Economics 2005 — 2007
MBA
Mercer University - Stetson School of Business and Economics 1998 — 2002
BBA, Marketing and Management
AT&T 2014 - 2015
Cricket Wireless 2011 - 2014
Cricket Wireless 2008 - 2011
Gateway 2002 - 2008
Titan Corp 2002 - 2002
eRegister, Inc. 1999 - 2001
Bain & Company 1997 - 1999
Education
Rice University 1993 — 1997
BS, Computer Engineering
Massachusetts Institute of Technology
Professional Education, Tackling the Challenges of Big Data
Lehigh Valley Health Network February 2015 - Present
Maxim Healthcare Services December 2014 - February 2015
Sanofi Pasteur October 2012 - July 2014
Family iTrips March 2012 - October 2012
Self-employed January 2004 - October 2012
Sundance Networks, Inc. June 2010 - October 2010
Cricket Wireless May 2009 - September 2009
Shelter Rock Public Library May 2000 - September 2007
Career Institute of Health & Technology February 2004 - February 2005
Skills
Help Desk Support, Laptops, Windows 7, Printers, Computer Hardware, Windows XP, Software Installation, Network Administration, Computer Repair, Microsoft Office, Remote Desktop, Troubleshooting, Computer Maintenance, Windows Vista, XP, Computer Technology, Windows XP Pro, Information Technology, Customer Service, Hardware Support, Windows Server, Active Directory, Apple Hardware, Mac OS, Linux, iPhone Support, iPad Support, iOS
Education
Nassau Community College 2003 — 2008
Associate's degree, Liberal Arts and Sciences, General Studies and Humanities
Computer Career Center, Garden City NY 2002 — 2003
CompTIA A+, MCSE, Network Specialist
Cricket Wireless May 2015 - Present
eSecuritel June 2014 - May 2015
Institute for Nuclear Power Operations May 2013 - December 2013
Sciberus May 2012 - January 2013
Omnilink Systems February 2012 - May 2012
RelayHealth August 2011 - November 2011
Elavon, Inc. February 2011 - June 2011
The Home Depot June 2010 - November 2010
IES February 2010 - May 2010
Bradford and Galt March 2008 - March 2009
Skills
Testing, Team Leadership, Quality Management, Software Quality..., Test Automation, Management, SDLC, Test Planning, Quality Center, Quality Assurance, Waterfall, Requirements Analysis, ClearQuest, Regression Testing, Test Cases, System Testing, User Acceptance Testing, Agile Methodologies, QTP, Manual Testing, Defect Tracking, Test Management, Integration, Business Analysis, Process Improvement, Visio, Business Requirements, Software Project..., Requirements Gathering, Software Documentation, SQL, Test Strategy, MS Project, Databases, Software Development, SharePoint, TFS, Telerik, Oracle, Web Applications, Microsoft SQL Server, Web Services, Business Process, Visual Studio, ClearCase, .NET, Scrum, Integration Testing, Agile Testing, Agile Project Management
Education
Saint Louis University 2005 — 2007
24 hour certificate, Computer Science
Southwestern Illinois College 2000 — 2003
AAS, Web Development and Administration
Salve Regina University 1989 — 1991
MS, Management
Naval War College 1989 — 1990
MS, National Security and Strategic Studies
Saint Louis University 1976 — 1980
BA, Psychology
Cricket Wireless June 2015 - Present
Cricket Wireless November 2014 - June 2015
Cricket Wireless November 2013 - November 2014
Verizon Wireless August 2011 - November 2013
Cricket Communications May 2008 - August 2011
Go Wireless Inc. March 2008 - May 2008
Cricket (Chit Chat Wireless) January 2006 - August 2007
Skills
Sales Management, Communication Skills, Bilingual, Sales Process, Staff Development, Customer Retention, Account Management, Direct Sales, Sales Operations, Quotas, Wireless, Solution Selling, Process Improvement, Sales, M2M, Management, Retail, Customer Service, Customer Experience, Cold Calling, Cellular Communications, Teamwork, Team Leadership, 4G, Recruiting, Inventory Management, Time Management, Mobile Devices, Call Centers, Customer Satisfaction
Education
New Mexico State University 2005 — 2010
Bachelors in Business Administration, Management
Seeking New Position August 2015 - Present
Betfair US TVG Network September 2009 - August 2015
Cricket Wireless July 2009 - September 2009
Polycom April 2006 - March 2009
Birch Telecom March 2003 - January 2004
Raviant Networks August 2000 - August 2002
Sprint September 1993 - August 2000
Boeing August 1987 - August 1992
Skills
Agile Methodologies, Software Development, Vendor Management, Scrum, Project Management, SDLC, Telecommunications, Integration, Management, Program Management, Cross-functional Team..., PMP, Business Analysis, Software Engineering, Product Management, Mobile Devices, Leadership, Product Marketing, Strategic Planning, Agile Project Management, Team Leadership, Software Project..., Quality Assurance, Wireless, Project Portfolio..., Unified Communications, Requirements Analysis, SaaS, VoIP, Cloud Computing, Testing, Troubleshooting, IT Management, Visio, Resource Management, System Architecture, IT Strategy, Product Development, Organization Skills, Communication, Technical Leadership
Education
Southern Methodist University
Computer Engineering graduate course work
Missouri University of Science and Technology
BS, Electrical Engineering, 3.54 GPA
Primerica September 2013 - Present
US Bank June 2011 - Present
Bounce4Joy! February 2009 - Present
PepsiCo February 2013 - December 2013
Dr Bizers Visionworld August 2010 - June 2011
Keller Willams Realty 2009 - 2011
Cricket Wireless October 2006 - May 2008
Skills
Sales, Customer Service, Small Business, Marketing, Sales Management, Strategic Planning, Budgets, Team Building, Management, Leadership, Banking, Credit, Marketing Strategy, Real Estate, Coaching, New Business Development, Loans, Negotiation, Investments, Financial Analysis
Education
National College of Business & Technology 2009 — 2012
Business Management
Lindsey Wilson College 1992 — 1993
Quest Automated Services July 2015 - Present
Smartphone Solutions March 2012 - Present
AAA Tech Deals LLC 2012 - Present
Cricket Wireless May 2014 - March 2015
OSU- Tulsa August 2012 - December 2014
The Curve March 2011 - August 2012
Olive Garden December 2010 - March 2011
Skills
Business Strategy, Marketing Strategy, Marketing, Customer Service, Product Development, Social Media Marketing, Marketing Communications, Advertising, Online Advertising, Social Media, Entrepreneurship, Online Marketing, Email Marketing, Social Networking, Digital Marketing, Public Relations, Market Research, New Business Development, SEO, Event Management, Sales, Strategic Planning, Sales Management, Marketing Management, B2B, Account Management, Direct Marketing, Product Marketing, Brand Development, E-commerce, Start-ups, Management, Interviews, Team Building, Integrated Marketing, Small Business, Retail, Team Leadership, Market Planning, Strategy, Direct Sales, Marketing Research, Microsoft Office, Microsoft Excel, Leadership, PowerPoint, Public Speaking, Microsoft Word
Education
Oklahoma State University 2012 — 2015
Bachelor's degree, Marketing/Marketing Management, General
Oklahoma State University 2012 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
CNY Copy Centers November 2014 - Present
Quartier Printing Company August 2012 - Present
Cricket Wireless June 2007 - April 2010
Rent-A-Center June 2002 - November 2003
Skills
Accounts Payable &..., Marketing, Customer Service, Organizational..., Team Motivation, Scheduling, Sales Process, Customer Retention, Escalations Management, Purchasing Supplies, Vendor Relations
Education
Onondaga Community College 2006 — 2007
English Language and Literature, General
University of Phoenix 2002 — 2005
Associate's degree, Business, Management, Marketing, and Related Support Services
University of Maryland Medical Center September 2013 - Present
Morgan State University August 2013 - Present
LIGHT Health & Wellness Comprehensive Services, Inc. March 2013 - March 2014
University of Maryland Medical Center May 2012 - September 2013
Bose Corporation November 2012 - January 2013
Maryland Department of Health and Mental Hygiene March 2012 - May 2012
Cricket Wireless August 2011 - February 2012
Eddie Bauer April 2011 - August 2011
Bose Corporation March 2010 - August 2011
Cricket Wireless June 2009 - February 2010
Skills
Community Outreach, Clinical Research, Brand Management, Nonprofits, Social Media Marketing, Research, Program Development, Public Speaking, Social Media, Fundraising, Grant Writing, Teaching, Volunteer Management, Marketing, Leadership, Leadership Development, Case Management, Public Health, Motivational..., Community Partnership..., Community Organizing, Adolescents, Event Management, Youth Development, Health Promotion, Capacity Building, Health Education, Group Therapy, Graphic Design
Education
Morgan State University 2007 — 2009
Cricket Wireless May 2014 - Present
Todt, Ryan & McCulloch Attorney at Law LLC 2009 - 2013
Skills
Customer Service, Management, Telecommunications, Leadership, Team Leadership, Sales Management, Customer Satisfaction, Account Management, Marketing, Retail, Team Building, Sales, Sales Operations, Customer Experience, Microsoft Office, Social Media, Research, Time Management
Education
Lindenwood University 2012 — 2016
Bachelor's degree, History and English
St Charles Community College 2007 — 2011
Associate of Arts (A.A.), Criminology and History
Reyes Holdings April 2013 - Present
Cricket Wireless July 2012 - April 2013
AJIN USA LLC May 2011 - July 2012
Skills
Microsoft Office, PowerPoint, Customer Service, Microsoft Excel, Management, Microsoft Word, Sales, Leadership, Time Management, Training
Education
Kennesaw State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), International Business, A
Halverson Group, Inc. June 2014 - Present
Halverson Group, Inc. January 2012 - June 2014
Cricket Wireless June 2011 - September 2011
Grassroots Campaigns Incorporated July 2010 - August 2010
1-2-1 Fitness Center 2008 - 2010
NineSigma August 2009 - December 2009
Case Western Reserve University November 2008 - August 2009
Chicago White Sox May 2007 - August 2007
Skills
Market Research, Segmentation, Data Analysis, Integrated Marketing, Marketing Strategy, Digital Marketing, Social Media, Web Analytics, Marketing, Statistical Modeling, SPSS, Social Media Marketing, Qualitative Research, Microsoft Excel, Tableau
Education
Northwestern University 2010 — 2011
M.S., Integrated Marketing Communications
Case Western Reserve University - Weatherhead School of Management 2006 — 2010
B.S., Management
Cricket Wireless November 2014 - Present
AT&T Mobility February 2013 - November 2014
AT&T Mobility April 2003 - February 2013
AutoZone June 2000 - January 2003
Skills
Logistics, Process Improvement, Team Building, Operations Management, Vendor Management, Warehouse Management, Project Management, Cross-functional Team..., Supply Chain, Telecommunications, Retail, Logistics Management, Training, Management, Supply Chain Management, Warehousing, Forecasting, Sales Operations, Customer Satisfaction, Team Leadership, Inventory Management
Education
LeMoyne-Owen College 1991 — 1995
Mitchell High School 1986 — 1989
Diploma, General Studies
Cricket Wireless December 2014 - Present
Cricket Wireless December 2014 - Present
Skills
Sales, Customer Service, Management, Telecommunications, Sales Management, Team Leadership, Leadership, Customer Satisfaction, Retail, Wireless
Education
Metropolitan Community College-Penn Valley 2015 — 2016
Business Administration and Management, General
Disc Replay February 2015 - Present
Self Employeed March 2012 - Present
c7Host August 2014 - August 2015
Active Solutions Group October 2014 - January 2015
Cricket Wireless August 2014 - October 2014
JVIS Manufacturing LLC August 2013 - November 2013
Skills
Networking, Microsoft Word, Microsoft Excel, Program Design, Program Development, Windows, Python, Mac OS, iOS, Pascal, Computer Maintenance, Computer Repair, RAPTOR, Program Management, Leadership, Microsoft Office, Research, Management, Customer Service, HTML, Servers, Strategic Planning, Sales, Team Building
Education
Oakland University 2015 — 2017
Bachelor's Degree, Computer Science
Macomb Community College 2013 — 2015
General Studies
Adlai E. Stevenson High School 2010 — 2013
General Studies, General Studies
Cricket Wireless February 2014 - Present
MetroPCS January 2013 - April 2014
MetroPCS April 2008 - December 2013
Skills
Wireless, Telecommunications, Customer Satisfaction, Sales Management, Sales, Store Management, Customer Retention, Customer Experience, Inventory Management, Merchandising, Retail Sales, Customer Service, Cellular Communications, Team Leadership, Mobile Devices, Profit, Income Statement, Visual Merchandising, Solution Selling, Product Management, Training, Management, Inventory Control, Hiring, Sales Operations, B2B, Direct Sales, Sales Process, P, Account Management, Retail, Product Marketing, Team Building, Pricing, Employee Training, Loss Prevention, Purchasing, New Business Development, Mobile Communications, Mobile Technology, Business Development, Leadership, Competitive Analysis, Cross-functional Team..., Marketing Strategy, Strategic Partnerships, Start-ups, Marketing, Strategic Planning
Education
Walsh College of Accountancy and Business Administration 2010 — 2012
Bachelor of Business Administration (BBA), Business Administration and Management, General
Macomb Community College 2006 — 2007
Associate's degree, Business Administration, Management and Operations
Cricket Wireless July 2007 - Present
Jackson Hewitt July 2005 - July 2007
American Gem Society August 2002 - July 2005
Education
Marist College 1996 — 2000
Business, Marketing
Cricket Wireless May 2009 - Present
Skills
Sales Operations, Team Building, Sales Management, Management, Foreign Languages, Customer Service, Inventory Management, Team Leadership, Sales, Retail, Customer Retention, Managing multiple..., Leadership, Solution Selling, P&L Analysis, Business Strategy, Customer Experience, Telecommunications, Wireless, Store Management, Staff Development
Education
Northwest Nazarene University 2011 — 2013
Bachelor of Science (BS), Business Administration and Management
LCC - A Tech Mahindra Company January 2015 - Present
Samsung March 2013 - November 2014
Batelco February 2011 - August 2012
Gogo June 2009 - November 2010
Sprint January 2009 - June 2009
Cricket Wireless January 2008 - December 2008
Sprint November 2006 - October 2007
Alcatel-Lucent October 2004 - September 2006
Skills
CDMA, RF, CDMA2000, LTE, GSM, Wireless, WiMAX, Cellular Communications, Mobile Devices, New Business Development, 3G, 4G, RAN, Telecommunications, Networking, UMTS, Troubleshooting, Network Optimization, WCDMA, Network Design, Optimization, RF Engineering, Drive Test, Antennas, Testing, MapInfo, EVDO, Integration, Network Performance, Management, Wireless Networking, RF Design, GPRS, System Deployment, Mobile Communications, Transmission
Education
Keller Graduate School of Management of DeVry University
Sears Holdings Corporation November 2012 - Present
Cricket Wireless February 2015 - May 2015
Loan Max Title Loans September 2012 - February 2015
Verizon Wireless 2010 - 2012
Circuit City March 1999 - March 2007
Budget Car & Truck Rental September 1998 - November 2001
Education
Marshall University 1993 — 1998
Bachelor of Business Administration (B.B.A.), Marketing
St.Joseph Central, Huntington WV 1989 — 1993
College Prep
Mt. Moriah Auto Sales January 2013 - Present
Old Navy May 2011 - Present
Cricket Wireless March 2010 - September 2010
FedEx Express June 2008 - January 2010
Lakeside Behavioral Health May 2005 - November 2007
Skills
Loss Prevention, Retail Sales, Merchandising, Visual Merchandising, Retail, Cashiering, Store Management, Store Operations, Customer Service, Fashion, Time Management, Apparel, Inventory Management, Sales, Driving Results, Inventory Control, Trend Analysis, Styling
Education
Northwest Mississippi Community College 2010 — 2011
PreReq's for Nursing, Registered Nursing/Registered Nurse
Collierville High School 2000 — 2004
Arrow Electronics December 2014 - Present
Cricket Wireless August 2012 - December 2014
Vann's, Inc. October 2010 - July 2012
Vann's, Inc. October 2009 - October 2010
Margot Madison Stationery October 2006 - June 2008
Skills
Web Design, Packaging, Catalogs, Brochures, Adobe Creative Suite, Graphic Design, InDesign, Illustrator, Photoshop, Logo Design, Layout, Corporate Identity, Advertising, Email Marketing, Copywriting, Facebook, Retail, Branding & Identity, Marketing Strategy, Typography, Marketing
Education
Indiana University Bloomington 2003 — 2006
BFA, Graphic Design, Business
Otterbein University 2002 — 2003
Istonish January 2015 - Present
Geek Squad March 2013 - December 2014
Sprint May 2011 - June 2013
Cricket Wireless January 2010 - March 2011
Skills
Troubleshooting, Windows Server, TCP/IP, Active Directory, Customer Service, Cisco Technologies, Server Management, VMware, Hyper-V, Microsoft Exchange, Computer Networking, Windows, Remote Desktop, Computer Hardware, Information Technology, Microsoft Office, Microsoft Excel, Microsoft Word, Autotask, Time Management, PowerPoint, English, Research, Outlook, HTML, Service-now.com, VPN, Networking, Technical Support
Education
Pickens Technical College 2009 — 2009
A+/Net+, Computer and Information Sciences, General, A
Metropolitan State University of Denver
Still in school, Computer Science
MarketSource April 2014 - Present
MarketSource April 2013 - April 2014
RadioShack November 2012 - April 2013
Cricket Wireless June 2008 - November 2012
Skills
Store Management, Retail, Merchandising, Sales, Sales Management, Profit, Retail Sales, Inventory Management, Sales Operations, Customer Satisfaction, Customer Service, Direct Sales, Store Operations, Leadership, Management, P, Training
Education
Morehouse College 1998 — 1999
Business Administration and Management, General
Pebblebrook High School 1996 — 1998
High school diploma, High School/Secondary Diplomas and Certificates
Cricket Wireless September 2015 - Present
Rent-A-Center April 2015 - August 2015
RadioShack December 2014 - March 2015
ViSalus August 2012 - January 2015
RadioShack June 2013 - December 2014
RadioShack August 2012 - June 2013
Panera Bread September 2012 - March 2013
Domino's Pizza February 2010 - August 2012
Skills
Store Management, Management, Retail, Customer Service, Sales, Inventory Management, Time Management, Cashiering, Customer Satisfaction, Retail Sales, Merchandising, Loss Prevention, Bakery, Bread, Consumer Electronics, Customer Engagement, Customer Insight, Customer Relations, Customer Retention, Customer Support, Electronics, Food, Food, Food Industry, Food Preparation, Hiring, New Restaurant Openings, Inventory Control, Power Electronics, Profit, Restaurants, Team Building, Team Leadership, Team Management, Team Motivation, Teamwork, Telecommunications, Customer Experience, Operations Management, Wireless, Cisco Wireless, Sales Management, Wireless Networking, Sales Operations, Sales Process, Multi-channel Retail, Restaurant Management, Restaurant Marketing, Restaurant Reviews, Store Operations
Education
Jefferson College 2012 — 2012
Communication, Journalism, and Related Programs
Mineral Area College 2011 — 2012
Journalism
Saint Louis University 2010 — 2011
Cricket Wireless October 2014 - Present
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Outlook, Windows, English, Microsoft Office, HTML, Sales, Team Leadership, Leadership, Training, Team Building, Research, Access, Photoshop
Education
University of Mississippi 2014 — 2017
Bachelor's degree, Management Information Systems
Northwest Mississippi Community College 2011 — 2013
Associate's degree, Management Information Systems
Colorado Motor Sports Park July 2015 - Present
Colorado Army National Guard August 2010 - Present
Colorado Army National Guard December 2007 - August 2010
Colorado Army National Guard August 2005 - December 2007
Colorado Army National Gaurd March 2005 - August 2005
Colorado Army National Guard March 2004 - March 2005
Colorado Army National Guard July 2001 - March 2004
Cricket Wireless March 2001 - April 2002
US Army August 1989 - March 2001
Skills
Telecommunications, Sales, Marketing, Networking, Recruiting, Military, Leadership, Training, Organizational..., Team Building, Government, Leadership Development, Security Clearance, Cellular Communications, RF Troubleshooting
Education
Kaplan University 2012 — 2014
Associate’s Degree, Accounting, 3.94 GPA
Cumberland Valley High School 1986 — 1989
High School Diploma
MarketSource Inc. November 2014 - Present
HP/Intel Rep March 2014 - Present
Generational Technology LLC December 2013 - Present
AC Model and Talent June 2013 - Present
Unveiled Marketing Group June 2013 - Present
Sprint February 2013 - December 2014
Cricket Wireless January 2011 - February 2013
Skills
Marketing, Advertising, Social Media Marketing, Event Management, Sales, Event Planning, Customer Service, Social Networking, Marketing Strategy, Marketing Communications, Digital Marketing, Online Marketing
Education
Mt. Hood Community College 2013 — 2016
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Cricket Wireless September 2014 - Present
Clear Talk January 2013 - June 2014
Skills
Telecommunications, Wireless, Mobile Devices, Sales, Management, Customer Service, Microsoft Office, Sales Management, Leadership, Project Management
Education
Jackson State Community College 2008 — 2010
Business Administration and Management, General, 4.0
North Side High School 2004 — 2008
Diploma
Cricket Wireless April 2015 - Present
AT&T Mobility August 2001 - March 2015
Skills
Customer Experience, Customer Retention, Customer Satisfaction, Customer Service, Direct Sales, Leadership, Management, Sales, Sales Management, Sales Operations, Team Leadership, Telecommunications, Wireless, Team Building, Training, Retail, Mobile Devices, Strategic Planning
Education
Middle Tennessee State University 1995 — 1995
Mass Communication/Media Studies
Walters State Community College 1993 — 1995
Associate of Science (A.S.), Mass Communication/Media Studies
Cricket Wireless December 2014 - Present
CAN Capital 2000 - 2014
Lithonia Lighting 1998 - 2000
Wachovia Bank 1989 - 1998
Skills
Information Security..., PCI DSS, Disaster Recovery, Data Security, Risk Management, IT Audit, Executive Management, Process Improvement, Management, Security Policy, IT Management, Project Management, ISO 27001, Information Security..., Information Technology, Start-ups, Threat & Vulnerability..., Information Security, Security, Networking, IT Controls, SOX 404, Business Continuity, TippingPoint IPS, Security Incident &..., Security Incident..., Vulnerability Management, Business Intelligence
Education
Kennesaw State University 1985 — 1989
Bachelor of Business Administration (B.B.A.), Finance
Cricket Wireless
Skills
Sales, Mobile Devices, LTE, Sales Operations, GSM, Wireless, Hospitality, Customer Service, Microsoft Excel, Microsoft Word, Vital Signs, Drawing Blood
Education
Kaplan College-San Antonio
Cricket Wireless
Skills
IP, Team Leadership, Telecommunications, Troubleshooting, VoIP, Wireless, Networking, Switches, Wireless Networking, Call Centers, Routers, Integration
Education
Ivy Tech Community College-Richmond 2006 — 2008
Associate's degree, Computer Science
Saint Mary-of-the-Woods College
Bachelor's degree, Computer Science
Cricket Wireless March 2015 - Present
Tim Hortons June 2014 - February 2015
Artistic Flesh October 2013 - January 2014
Zoup! Fresh Soup Company August 2012 - May 2013
Skills
●Ability to listen and...
Education
Oakland Community College 2011 — 2012
Business Management, Business Administration and Management, General
Pontiac Northern High School 2005 — 2009
High School Diploma
Bridgestone Americas January 2015 - Present
Cricket Wireless May 2011 - January 2015
Gaylord Entertainment June 2010 - April 2011
National Association of State Boards of Accountancy (NASBA) May 2006 - June 2010
INROADS 2005 - 2009
Skills
Talent Acquisition, Onboarding, Applicant Tracking..., Employee Relations, New Hire Orientations, Resume Writing, Training, Process Improvement, Payroll, Human Resources
Education
Western Governors University 2013 — 2015
Master of Business Administration (MBA), Management and Strategy
Middle Tennessee State University
Bachelors, Management/ Human Resources
Flipagram May 2014 - Present
Muve Music December 2010 - May 2014
Cricket Wireless July 2008 - December 2010
Helio June 2006 - July 2008
Virgin Mobile USA July 2002 - June 2006
G.Triad January 2001 - April 2002
Lucent Technologies June 1998 - August 2000
Skills
Management, Strategy, Business Development, Product Development, Product Management, Strategic Partnerships, Digital Media, Wireless, Mobile Applications, Start-ups, Marketing, Music Industry, Telecommunications, Mobile Technology, Product Marketing
Education
Montclair State University
Bachelor's
Cricket Wireless Dance InstructorCorky Bell Dance SchoolAugust 2014 - February 2015
Creative Mindz January 2014 - April 2014
Education
Lawson State Community College-Birmingham Campus 2010 — 2011
none, biology
Cricket Wireless August 2015 - Present
Cable ONE Business December 2014 - July 2015
United States Postal Service November 2014 - December 2014
n/a - currently unemployed October 2014 - November 2014
Allstate September 2012 - September 2014
Allstate September 2011 - September 2012
CenturyLink January 2008 - September 2011
Qwest Communications 2005 - 2008
Qwest January 2004 - January 2005
Qwest January 2001 - January 2004
Skills
Customer Service, Coaching, Billing, Call Center, Customer Satisfaction, Sales Management, Customer Relations, Team Building, Telecommunications, Budgeting, Problem Solving, Leadership Development, Competitive Analysis, Team Leadership, Employee Relations, Talent Acquisition, Performance Management, Direct Sales, Customer Experience, Call Centers, Vendor Management, CRM, Training, Analysis, Employee Engagement, Customer Retention, Sales, Management, Negotiation, Time Management, Sales Process, Sales Operations, Process Improvement, Cross-functional Team..., Salesforce.com, Solution Selling, Cold Calling, Account Management, Business Development, Strategy, Recruiting, Selling, B2B, Hiring, Wireless, Leadership, Invoicing, Budgets
Education
Idaho State University 1992 — 1994
Cricket Wireless June 2015 - Present
Cricket Wireless November 2014 - Present
AT&T March 2008 - Present
AT&T April 2005 - March 2008
AT&T April 2000 - March 2005
AT&T October 1994 - March 2000
Skills
Consultative Selling, Selling, Sales, Strategy, Strategic Planning, Customer Retention, Solution Selling, Wireless, Managed Services, Management, Telecommunications, Sales Operations, Program Management, Sales Process, Salesforce.com, Direct Sales
Education
Marquette University 1990 — 1994
Business and Public Relations, Business and Public Relations
Kennesaw State University 2013 — 2015
Executive Master Of Business Management, Business, Management, Marketing, and Related Support Services
Cricket Wireless September 2013 - Present
Meritage Realty Group July 2013 - Present
Floors 4U, Inc June 2009 - Present
Alcatel-Lucent January 2005 - June 2009
AT&T Wireless January 2001 - January 2005
AT&T 1996 - 2001
AT&T January 1994 - January 1996
Skills
Wireless, Telecommunications, Cellular Communications, Networking, IP, VoIP, 4G, Mobile Devices, LTE, Sales, Program Management, Team Leadership, SS7, Contract Negotiation, Wireless Networking, CDMA, Microwave, Broadband, Proposal Writing, Direct Sales, Project Management, Long-term Customer..., Training, Process Improvement, Fiber Optics, Ethernet, Sales Operations, UMTS, Managed Services, SIP, MPLS, WiMAX, GSM, System Deployment, Telephony, Business Development, Real Estate License, Life & Health Insurance..., Notary Public, 3G, Siterra, Optical Fiber, Computer Network..., ATM networks, Network Design, Mobile Communications, WiFi, Drones, Vendor Management
Education
North Park University School of Business and Nonprofit Management
Stevens Institute of Technology
Masters Certificate, Project Management
Evolution Retail Concepts, Inc. February 2015 - Present
Young Milwaukee Charitable Organization, Inc. October 2012 - Present
Cricket Wireless January 2014 - January 2015
Wireless Evolution, Inc September 2009 - October 2012
The Mobile Solution October 2008 - May 2009
The Mobile Solution October 2005 - October 2008
The Mobile Solution August 2002 - October 2005
Skills
Sales Management, Wireless, Sales Operations, Team Building, Development Of Employees, Leadership Development, Direct Sales, Leadership, Recruiting, Sales Process, Strategic Planning, Management, Account Management, Cross-functional Team..., Training, Business Development, Sales, Inventory Management, Time Management, P&L Management, Program Management, Start-ups, Coaching, Retail, Customer Experience, Enterprise Software, Mobile Devices, Budgets, Customer Retention, Selling, B2B, Networking, Strategic Partnerships, Customer Satisfaction, Cold Calling, New Business Development, Team Leadership, Salesforce.com, Telecommunications, Solution Selling, P&L, Product Marketing, Competitive Analysis, Contract Negotiation, Marketing, Sales Presentations, CRM, Operations Management, Product Management, Strategy
Education
Marquette University 1998 — 2002
Political Science and Broadcast and Electronic Communication
AT&T October 2014 - Present
Cricket Wireless May 2011 - October 2014
Aflac 2008 - 2011
Skills
College Recruiting, Applicant Tracking..., Job Fairs, Talent Acquisition, Internet Recruiting, Recruiting, Sourcing, Recruitment Advertising, Microsoft Office, Data Analysis, Talent Management, Human Resources, HR Policies, Onboarding, Interviews, Organizational..., New Hire Orientations, Hiring, Temporary Placement, Workforce Planning, Taleo, Training, Screening, Succession Planning, HRIS, Employee Engagement, Benefits Administration, Deferred Compensation, Screening Resumes
Education
Michigan State University 2004 — 2008
Bachelor of Arts, Human Resource Management
Cricket Wireless November 2014 - Present
INTOUCH Interactive April 2013 - October 2014
CloudBlue Technologies, an Ingram Micro company March 2012 - March 2013
Verizon Telematics, Inc. August 2011 - March 2012
LG Electronics January 2010 - October 2010
Personal Communications Devices, LLC October 2007 - July 2009
Pantech Wireless March 2006 - March 2007
Nokia 2005 - March 2006
Nokia Inc. 2004 - 2005
Nokia 2002 - 2004
Skills
Reverse Logistics, Supply Chain, Logistics, Operations Management, P&L Management, Vendor Management, Customer Service, Team Leadership, Customer Experience, Product Management, Strategy, CRM, Management, Start-ups, E-commerce, Electronics Repair, Program Management, Business Development, Supply Chain Management, Mobile Devices, Product Development, Leadership, New Business Development, Account Management, Outsourcing, Project Management, Sales Management, Cross-functional Team..., ERP, Customer Satisfaction, Marketing, Strategic Partnerships, Negotiation, Project Planning, Wireless, Telecommunications, Business Intelligence, Sales Operations, Process Improvement, Contract Negotiation, Team Building, Business Management, Team Management, Key Account Management, Strategic Planning, Business Process..., Six Sigma, Business Strategy, Sales
Education
St. Petersburg College 1991 — 1995
Cold Spring Harbor High School 1984 — 1992
High School Diploma, General Studies
Northeastern University 1987 — 1988
Bachelor of Science (BS), Business Administration and Management, General
Brocade October 2010 - Present
Prepper Press 2013 - 2015
Cricket Wireless March 2009 - March 2010
Republic Services November 2004 - March 2009
Qwest July 2001 - November 2004
Leprino Foods 1997 - July 2001
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, English, Microsoft Access, Callidus, Forecasting, Access, Accounting, Finance, Cash Flow, Sales Operations, C, HTML, Editing, Outlook, Public Speaking, Budgets, Windows, Teaching, Analysis, Process Improvement
Education
Metropolitan State University of Denver 1994 — 1997
Bachelor's Degree, Economics
Dexcom, Inc November 2014 - Present
Cricket Wireless January 2008 - July 2014
Sony Electronics August 2007 - October 2007
EWI Holdings, Inc. November 2005 - February 2007
Credit Solutions Corp January 2004 - November 2005
Skills
Financial Reporting, General Ledger, Accounts Receivable, Sarbanes-Oxley Act, Accounting, Accounts Payable, Account Reconciliation, Internal Controls, Auditing, Variance Analysis, GAAP, Financial Analysis, Fixed Assets, Forecasting, Financial Accounting, Revenue Recognition, Financial Statements, Cost Accounting
Education
National University 2014 — 2015
Master of Science (MS), Management Information Systems, General
National University 2012 — 2013
Master's Degree, Master of Accountancy, 3.9
San Diego State University-California State University 2001 — 2003
Bachelor's Degree, Bachelor of Science degree in Business Administration with a major in Accounting
Emory Healthcare July 2015 - Present
Independent November 2014 - July 2015
Cricket Wireless November 2014 - January 2015
CNN January 2011 - November 2014
CNN November 2000 - November 2014
The Smyrna Black Belt Academy May 2009 - April 2013
Turner Broadcasting June 2012 - March 2013
Skills
Social Media, Facebook, Video Production, Broadcast, Video, Broadcast Television, Leadership, Broadcast Journalism, Project Management, Strategic Communications, Camera, Facilitators, SharePoint, Corporate Communications, Job Coaching, Consulting, Helping Clients Succeed, Storytelling, Journalism, Media Production, AP Style, Volunteering, Television, Media Relations
Education
Kennesaw State University 2010 — 2011
Certification, Project Management
Webster University 2008 — 2010
M.A, Communications Management, 3.9 GPA
Ohio University 1996 — 2000
B.S, Communication
Apple Express May 2015 - Present
Amazon August 2014 - Present
Soroc Technology June 2010 - May 2013
University of Houston-Downtown May 2009 - October 2009
Cricket Wireless September 2008 - October 2009
Walgreens June 2008 - August 2008
WirelessGalaxy.com September 2004 - April 2007
Education
University of Houston-Downtown 2007 — 2009
Bachelor's Degree, Supply Chain Management
Houston Community College 2004 — 2006
Associates, General Science
American Red Cross March 2010 - Present
University of Oregon, EMU Food Outlets August 2009 - Present
Cricket Wireless June 2007 - Present
American Red Cross, Oregon Pacific Chapter March 2010 - May 2010
Society of Professional Journalists January 2009 - June 2009
Education
University of Oregon 2006 — 2010
B.S., Journalism
La Trobe University 2008 — 2008
Media Studies, History, Politics
Cricket Wireless November 2013 - Present
SetFocus, LLC August 2009 - March 2010
Georgia Pacific June 2008 - December 2008
Georgia Army National Guard December 2001 - December 2007
Skills
SSIS, T-SQL, SSRS, Microsoft SQL Server, SharePoint, Databases, Business Intelligence, Data Warehousing, ETL, Visio, C#, .NET, SQL, Visual Basic, Analysis Services, Software Development, Access, Data Modeling, Integration, Software Documentation, Stored Procedures, MDX, Web Applications
Education
Kennesaw State University 2003 — 2013
Bachelors of Science, Computer Science
Set Focus 2009 — 2010
Certificate of Course Completion, Masters Program in Business Intelligence
Courtroom Connect July 2015 - Present
Courtroom Connect August 2014 - Present
Cricket Wireless April 2014 - August 2014
Aio Wireless May 2013 - April 2014
AT&T Mobility January 2013 - May 2013
AT&T Global Services January 2012 - January 2013
AT&T Global Services November 2010 - January 2012
Grayson Athletic Association August 2008 - November 2010
AT&T July 2004 - October 2010
AT&T August 2007 - August 2009
Skills
Wireless, Telecommunications, Vendor Management, Network Design, Cloud Computing, Troubleshooting, Data Center, Networking, VoIP, TCP/IP, IP, Software Documentation, Disaster Recovery, Program Management, Network Engineering, WAN, Managed Services, Testing, Network Administration, Six Sigma, Routing
Education
Kennesaw State University - Michael J. Coles College of Business 2010 — 2012
Executive MBA, Business Administration, Management and Operations
DeVry University 2004 — 2006
Bachelor's, IT Network and Communications Management
DeVry University 2001 — 2003
Associate's, Telecommunications Management
Cricket Wireless December 2008 - December 2014
Pinehurst Country Club February 2004 - April 2008
Glenmoor Country Club February 2001 - March 2003
Skills
Leadership, Management, Inventory Management, Cross-functional Team..., Vendor Management, Retail, Supply Chain, Product Marketing, Team Leadership, Project Management, Account Management, Team Building, Strategy, Change Management, Operations Management, Customer Service, Customer Experience, Staff Management, Team Management, Sales, Sales Management, Strategic Planning, Financial Analysis, Forecasting, Telecommunications, Procurement, Business Analysis, Event Planning, Process Improvement, Wireless, Customer Retention, Negotiation, Solution Selling, Supply Chain Management, Sales Operations, Product Management, Contract Negotiation, Business Development, Business Strategy, Direct Sales, Call Centers, Budgets, P&L Management, Customer Satisfaction, Business Process, Microsoft Office, Salesforce.com, SDLC, Training, Business Process...
Education
University of Dayton 1990 — 1994
Bachelor of Science in Business, Marketing
Metropolitan State University of Denver 2010 — 2012
Certiicate, Accounting
Queen's University Belfast September 2015 - Present
Queen's University Belfast September 2014 - Present
Cricket Wireless December 2013 - September 2014
Cricket Communications July 2013 - December 2013
Cricket Communications August 2011 - July 2012
Cricket Communications July 2010 - April 2012
Cricket Communications January 2010 - July 2010
Cricket Communications July 2008 - January 2010
Cricket Communications July 2008 - January 2010
Skills
Retail, Customer Service, Merchandising, Excel, Strategic Planning, Problem Solving, Brand Development, Wireless, Vendor Relations, Account Management, Telecommunications, Promotions, Sales Management, Sales Operations, Event Marketing, Marketing Strategy, Vendor Management, Marketing Communications, Salesforce.com, Event Planning, Team Leadership, Microsoft Excel, Product Marketing, Budgets, Management, Marketing, Direct Sales, Sales, Project Management, Cross-functional Team..., Customer Retention, Contract Negotiation, Leadership, Strategy, CRM, Email Marketing, Forecasting, Analysis, Business Development, Customer Experience, Mobile Devices, Strategic Partnerships
Education
Queen's University Belfast 2015 — 2018
Doctor of Philosophy (PhD), Organizational Dynamics
Queen's University Belfast 2014 — 2015
International MBA, Business Administration and Management, General
Metropolitan State College of Denver 2002 — 2005
BA, Communication, Journalism, and Related Programs
Bear Creek HS
Bear Creek HS
Ericsson April 2013 - Present
Cricket Wireless December 2006 - March 2013
VoiceCue March 2002 - November 2006
Teligent January 1999 - January 2002
PrimeCo Personal Communications March 1996 - December 1998
Skills
CDMA, EVDO, LTE, 4G, Wireless, 3G, Telecommunications
Education
Northern Illinois University
Bachelor, Liberal Arts; Business & Spanish Translation GPA
Cricket Wireless August 2013 - Present
Cricket Wireless February 2012 - August 2013
Cricket Wireless June 2011 - February 2012
Cricket Wireless March 2009 - June 2011
NextWave Broadband 2006 - March 2009
Skills
College Recruiting, Applicant Tracking..., Talent Acquisition, Cold Calling, Recruiting, Customer Service, HR Policies, Talent Management, Performance Management, Onboarding, Interviews, Employee Relations, Hiring, Networking, Oracle HR, Analytics, PeopleSoft, Human Resources, Management, Taleo, Workforce Planning
Education
Marquette University 1998 — 2002
B.S., International Business, Marketing
Sensorimotor Psychotherapy Institute August 2015 - Present
Cricket Wireless August 2008 - March 2015
Cricket Wireless May 2007 - August 2008
Engineering Environmental Management, Inc. June 2005 - April 2007
West Corporation May 2003 - June 2005
GBSM Interactive September 2002 - November 2002
United States Army and Army Reserve September 1992 - September 2002
Oklahoma State University Studio March 2002 - May 2002
Covington Aircraft September 1998 - September 2000
Skills
Web Design, Dreamweaver, Program Management, CSS, Cross-functional Team..., Multimedia, Flash, Telecommunications, Illustrator, Graphic Design, Customer Retention, ActionScript, InDesign, Mobile Devices, Adobe Acrobat, Project Management, Email Marketing, Layout, Illustration, Adobe Creative Suite, Technical Writing, Technical Illustration, Knowledge Management, Training & Development, User Acceptance Testing, Mobile Device Management, Customer Service Systems, Software Documentation, E-Learning, Video Editing, Process Improvement, Photography, Training Management, Customer Service..., Web Content Management, Adobe CQ, Content Management, Learning Management..., Corporate Communications, Team Mentoring, Sound Design, Sound Editing, Inventory Management, Inventory Control, Inventory Analysis, Physical Inventory, SharePoint, Training
Education
Oklahoma State University 2001 — 2003
A.A.S.., Multimedia Technology
Okmulgee High School 1989 — 1992
H.S. Diploma
Rice Energy June 2014 - Present
All Covered July 2012 - May 2014
Vitera Healthcare Solutions July 2010 - July 2012
Cricket Wireless 2007 - August 2010
Frank Lloyd Wright Foundation 2001 - 2007
Motorola 1999 - 2001
Deer Valley Federal Credit Union 1996 - 1999
Skills
SharePoint, Active Directory, Windows, Security, Microsoft Office, SP2010, FBA, Troubleshooting, Windows Server, System Administration, Disaster Recovery, System Deployment, IIS, Project Management, Management
Education
Pittsburgh Theological Seminary 2013 — 2017
MA, Theology/Theological Studies
Nazarene Bible College 2011 — 2013
Bachelor of Arts (B.A.), Theology/Theological Studies
Cricket Wireless May 2014 - Present
Cricket Communications December 2013 - May 2014
Verizon Wireless December 2012 - November 2013
Verizon Wireless October 2011 - December 2012
Verizon Wireless January 2007 - October 2011
T-Mobile 2000 - 2006
Publix September 1998 - August 2000
Skills
Retail, Telecommunications, CRM, Management, Business Process, Strategy, Customer Experience, Development Of Employees, Training, Morale, Microsoft Office, Store Operations, Inventory Control, Operations Management, Sales Management, Sales Rep Training, Written & Oral..., Market Research, Strategic Planning, Wireless, Sales Operations, Direct Sales, Leadership, Sales, Customer Retention
Education
Kennesaw State University 2007 — 2009
Finance & Computer Science
Cricket Wireless 2012 - December 2014
Cricket Communications 2010 - 2012
Cricket Wireless 2004 - 2010
Cricket Communications 2001 - 2004
Verizon Wireless 1999 - 2001
Cellular One/Airtouch/Verizon 1991 - 1999
Skills
Strategy, Wireless, P&L Management, Telecommunications, Sales Management, B2B, Retail, Sales, Leadership, Competitive Analysis, Mobile Devices, Marketing, Customer Retention, Solution Selling, Direct Sales, Sales Operations, Account Management, Start-ups, Vendor Management, Contract Negotiation, CDMA, Product Management, Strategic Partnerships, Cross-functional Team..., Cellular Communications, Customer Experience, Product Marketing, LTE, Management, New Business Development, Sales Process, Budgets, Go-to-market Strategy, Selling, Salesforce.com, Business Development, Team Leadership, Operations Management, Strategic Planning, Team Building, Training, Forecasting, Customer Satisfaction, CRM
Education
Ohio University 1982 — 1986
Bachelor of Arts (B.A.), Social Work
Cricket Wireless / AT&T Mobility November 2014 - Present
Cricket Wireless July 2011 - October 2014
Clearwire August 2009 - July 2011
Grey Activation & PR (formally Alliance) July 2005 - January 2009
Weber Shandwick January 2005 - July 2005
Skills
Integrated Marketing
Education
Northeastern University
BA
OtterBox June 2014 - Present
Cricket Wireless October 2011 - June 2014
The Integer Group August 2005 - October 2011
Thomas, Taber, and Drazen February 2005 - May 2005
Skills
Budgets, Program Management, Selling, Shopper Marketing, Project Planning, Retail Marketing, Time Management, Packaging, Fundraising, Customer Experience, Digital Marketing, Direct Marketing, Marketing Communications, Brand Management, Brand Development
Education
Johnson and Wales Univ. 2000 — 2005
Bachelor of Science, Marketing & Advertising
Trumbull High School 1997 — 2000
General, General
Cricket Wireless January 2015 - Present
Cricket Wireless October 2011 - Present
Cricket Wireless March 2010 - Present
Cricket Communications April 2009 - March 2010
Cricket Communications June 2008 - April 2009
Cricket Communications May 2007 - June 2008
Cricket Communications August 2006 - May 2007
Cricket Communications March 2006 - August 2006
Cricket Communications May 2003 - March 2006
Cricket Communications May 2001 - May 2003
Skills
Sales Operations, Direct Sales, Sales Management, Account Management, Sales Process, Wireless, Customer Satisfaction, 4G, Wireless Broadband, Retail, Channel, Cellular Communications, Sales, New Business Development, Merchandising, Team Building, Product Management, CDMA, Quotas, Customer Retention, Solution Selling, Customer Experience, Mobile Devices, Strategic Partnerships, B2B, LTE, Product Marketing, P&L Management, Networking, Cold Calling, Salesforce.com, Selling, Call Centers, Channel Partners, Go-to-market Strategy, Broadband, Mobile Technology
Education
Mesa Community College 1998 — 2003
Pima Community College 1996 — 1998
ISG Technology Inc / Twin Valley Telephone January 2014 - Present
Level 3 Communications September 2012 - September 2013
Virtela Technology Services Incorporated 2011 - 2012
Cricket Wireless August 2004 - January 2011
Qwest 1998 - 2004
Qwest 1998 - 2004
Qwest 1998 - 2004
Sprint Nextel 1995 - 1998
Arthur Andersen 1992 - 1995
Skills
Pricing, Business Analysis, Forecasting, Financial Analysis, Budgeting, Financial Reporting, Process Improvement, Mergers, Start-ups, Strategic Planning, Financial Modeling, Accounting, Business Planning, Financial Management, P&L Management, Business Strategy, Contract Negotiation, Team Building, Planning, Telecommunications, Cross-functional Team..., Negotiation, Leadership Development, Problem Solving, Financial Planning
Education
Kansas State University 1986 — 1991
MBA, Finance
The Bread Store 2012 - Present
The Phone Zone November 2011 - June 2015
Cricket Wireless April 2011 - January 2012
The Bread Store July 2007 - April 2011
INNlink June 2007 - July 2007
Sonic Drive-In May 2007 - June 2007
Pizza Hut October 2006 - April 2007
Church's Chicken April 2006 - May 2006
Skills
Sales Management, Marketing, Business Development, Customer Satisfaction, Customer Care, Customer Retention, Team Leadership, Team Development, Employee Learning &..., Training, Mentoring, Coaching, Technical Support, Troubleshooting, Problem Solving, Customer Service, Inventory Management, Microsoft Office, Sales, Microsoft Word
Education
Middle Tennessee State University 2007 — 2017
Bachelor of Business Administration (B.B.A.) (Pending Completion, Business Administration and Management, General
Volunteer State Community College
Associate's in Business, Business Administration and Management, General
Gallatin High School 2003 — 2007
High School Dimploma
Cricket Wireless March 2014 - Present
CSE June 2010 - Present
Career Sports & Entertainment March 2004 - June 2010
Summit Marketing May 1999 - March 2004
Skills
Integrated Marketing, Mobile Marketing, Digital Marketing, Sponsorship, Marketing Communications, Account Management, Digital Media, Marketing Strategy, Marketing Management, Endorsements, Content Marketing, Promotions
Education
Mercer University - Stetson School of Business and Economics 2008 — 2009
MBA, International Marketing
University of Georgia - Terry College of Business 1995 — 1999
Bachelor of Business Administration (BBA), Marketing
AT&T December 2014 - Present
Cricket Wireless July 2014 - Present
Cricket Wireless October 2012 - July 2014
AT&T Mobility March 2011 - October 2012
AT&T Mobility September 2009 - February 2011
AT&T Mobility May 2009 - August 2009
Cingular January 2007 - April 2009
Cingular October 2005 - December 2006
AT&T Wireless Services January 1999 - July 2002
Skills
Wireless, Telecommunications, Management, Vendor Management, Product Management, Customer Experience, Strategy, Sales Operations, Cross-functional Team..., Program Management, Budgets, Sales, Mobile Devices, Marketing, Six Sigma, Mobile Technology, Strategic Partnerships, Process Improvement, Training, LTE, Call Centers, Go-to-market Strategy
Education
Nova Southeastern University 1998 — 2000
MBA
Saint Anselm College 1988 — 1990
Mount Saint Mary High School 1984 — 1988
High School diploma
Cricket Communications April 2013 - July 2014
Cricket Communications April 2011 - April 2013
Cricket Communications October 2009 - April 2011
Cricket Wireless January 2009 - October 2009
Cricket Wireless April 2008 - January 2009
Cingular 2004 - 2006
AT&T Wireless 2002 - 2004
Totem Ocean Trailer Express 2000 - 2002
Skills
Pricing, Wireless, Budgets, Telecommunications, Strategy, Financial Analysis, Product Marketing, Customer Experience, Mobile Devices, Cross-functional Team..., Finance, Market Research, Product Management, CDMA, Business Analysis, Strategic Financial..., Process Improvement, P&L Management, Start-ups, Strategic Partnerships, Analysis, Account Management, Forecasting, Cellular Communications, Strategic Planning, Business Planning, Operations Management, Financial Modeling, 4G, Sales Operations, Competitive Analysis, Vendor Management, Salesforce.com, Management, Business Development, Project Management, Product Development, Program Management, Portfolio Management, Leadership
Education
Seattle University 2001 — 2002
MBA, Finance
Kansas State University 1996 — 2000
BS, Marketing
Cricket Wireless December 2014 - Present
Cox Communications May 2014 - December 2014
Anime Weekend Atlanta January 2014 - December 2014
Cox Communications November 2013 - May 2014
Anime Weekend Atlanta September 2010 - January 2014
Cox Communications May 2010 - November 2013
Cox Communications June 2008 - May 2010
Sogang Language Program December 2006 - September 2007
Skills
Web Content Management, Content Strategy, Information Architecture, Dreamweaver, Copywriting, Photoshop, Email Marketing, User Experience, Technical Writing, Editing, Video Editing, User Interface Design, Graphic Design, Copy Editing, Visio, InDesign, Flash, 3D Studio Max, Storyboarding, Creative Writing, Writing for the Web, Online Marketing, Usability, Writing, Event Planning, Competitive Analysis, Strategic Planning, Relationship Management, Building Relationships, Strategic Communications, Liaison, Data Analysis, Fireworks, Premiere, 3D Animation, 2D Animation, Design, Team Leadership, Web Content, Digital Media, Axure RP, OmniGraffle
Education
Mercer University 2000 — 2004
Bachelor of Science, Technical Communication
The Art Institute of Pittsburgh-Online Division
Incomplete B.S., Media Arts and Animation
Thunderbird Oasis March 2015 - Present
Cricket Wireless September 2013 - October 2014
Cricket Communications November 2008 - August 2013
Skills
Analysis, Problem Analysis, Problem Solving, Generating Revenue, Revenue Assurance, Revenue Growth..., Quality Assurance, Quality Improvement, Quality Management, Quality Auditing, Medical Billing, Billing Systems, Client Billing, Billing Process, Claims Resolution, Claims Management, Account Reconciliation, Management, Leadership, Customer Service, Team Leadership, Sales, Marketing, Invoicing, Microsoft Office, Microsoft Word, Recruiting, Wireless, Public Relations, Training, Time Management, Telecommunications, Team Building, Sales Management
Education
Kennesaw State University
Communications, 3.8 GPA
Phoenix College
Writing, General, 4.0 GPA
Cricket Wireless January 2014 - Present
Happy's Pizza 2013 - March 2014
Revol Wireless January 2006 - June 2013
Foot Locker October 2000 - January 2006
Skills
Graphic Design, Screen Printing, Photoshop, Graphics, Photography, Adobe Creative Suite, Sales, Customer Service, Illustrator, Drawing, Microsoft Office, Retail
Education
Ivy Tech Community College
Hyde Park
Cricket Wireless November 2014 - Present
AT&T January 2013 - November 2014
AT&T March 2007 - January 2013
AT&T July 2004 - March 2007
AT&T September 2000 - July 2004
Skills
Sales, Telecommunications, Solution Selling, Managed Services, Direct Sales, Sales Operations, Sales Process, Unified Communications, Wireless, Strategic Partnerships, Salesforce.com, Selling, Cloud Computing, MPLS
Education
Ohio University 1997 — 2001
BBA, Marketing
Cricket Wireless March 2013 - Present
Techno-Comp Inc November 2011 - February 2013
ASAP Staffing August 2010 - November 2011
AT&T Mobility October 2004 - May 2008
Cingular Wireless December 2001 - September 2004
Cingular Wireless January 2000 - November 2001
ASAP Staffing November 1997 - December 1999
CCC Information Services August 1996 - November 1997
Skills
Project Management, Program Management, SDLC, Software Development, PMP, Databases, Unix, XML, Oracle, Vendor Management, Software Project..., Telecommunications
Education
Northern Illinois University 1995 — 1997
MS, Computer Science
Northern Illinois University 1995 — 1997
MS, Computer Science
Cricket Wireless May 2015 - Present
Posh Hippie Apothecary May 2014 - Present
MarketSource Inc. June 2013 - May 2015
Circle K August 2011 - January 2013
Famous Footwear May 2006 - August 2011
Skills
Store Management, Mobile Sales, Customer Service, Sales, Merchandising, Inventory Management, Advanced Computer..., Trainer, Time Management
Education
ITT Technical Institute-Troy 2007 — 2009
Associate's degree, Computer Electronics Engineering Technology
Cricket Wireless July 2015 - Present
AT&T Mobility February 2014 - June 2015
AT&T Mobility October 2010 - January 2014
AT&T Mobility November 2009 - November 2010
Skills
Customer Retention, Cellular Communications, Mobile Devices, Direct Sales, Wireless, Telecommunications, Customer Experience, Sales, Customer Satisfaction, Account Management, Managed Services, Sales Management, Solution Selling, Customer Service
Education
Northern Virginia Community College
Communication Design
DIRECTV January 2015 - Present
Cricket Wireless April 2012 - January 2015
Wilshire Axon May 2010 - April 2012
Aricent Group May 2005 - November 2006
Emuzed May 2004 - May 2005
ISRO May 2002 - May 2003
Skills
Android, BREW, Agile Methodologies, Test Automation, XML, Mobile Applications, Scrum, Software Development, C, Web Services, Windows CE, DirectX, Performance Tuning, Microsoft SQL Server, Windows Mobile, Quality Assurance, Unix, Testing, Test Planning, Software Quality..., Software Engineering, Mobile Devices, Eclipse, SOA, Objective-C
Education
Manonmaniam Sundaranar University 1997 — 2001
Bachelors, Electronics & communication
St.Josephs Convent
AT&T May 2015 - Present
Cricket Wireless November 2011 - May 2015
Cricket Wireless April 2006 - November 2011
T-Mobile May 1998 - April 2006
Skills
CDMA, 4G, Computer Network..., T1, EVDO, Cellular Communications, Wireless, Telecommunications, Microwave, Optical Fiber, NOC, Switches, WiMAX, Change Management, GSM, Wireless Networking, DS3, Network Engineering, Ethernet, SS7, Routers, LTE, Network Design, CALEA, Huawei M2000, T1s, Provisioning, Technical Support, UMTS, Cisco Technologies, Networking, 3G, RF Engineering, Fiber Optics, Core Network, RF, IP, Broadband, LAN-WAN, Network Optimization, Wireless Broadband, SIP, Nortel, Lucent, Nokia, Centigram, Glenyare, Geoprobe, Primus, ITIL v3 Foundations...
Education
New Mexico Highlands University 1992 — 1998
BBA, Management Information Systems
Volta LLC January 2010 - Present
Volta LLC January 2010 - Present
Powell Industries July 2008 - February 2009
Powell Electrical July 2008 - February 2009
ABM Industries January 2008 - July 2008
ABM Security Services January 2008 - July 2008
Cricket Wireless December 2006 - December 2007
Sammy's Texaco January 2006 - March 2006
Ace Hardware October 2005 - December 2005
Skills
AutoCAD, Quality Assurance, Microsoft Office
Education
Houston Community College 2006 — 2007
Community CollegeWestside High School
Diploma
cricket wireless 2011 - 2011
Education
Morgan State University
Computer Science
Shell March 2015 - September 2015
98c fashion and more June 2013 - September 2013
Cricket Wireless June 2012 - September 2012
Education
University of Oregon 2010 — 2016
Lane Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.)
Cricket Wireless September 2014 - Present
Flexi Compras June 2012 - June 2014
Carpet Cleaning and Restoration, Inc. May 2008 - June 2012
Skills
A+, N+, Computer Repair, Sales, Sales Management, Stocking, Customer Service, Arc Welding, MIG welding, Woodworking
Education
University of North Texas 2008 — 2010
Associate's degree, Kinesiology, 3.7
Navarro College 2006 — 2008
Associate's degree, Gen. Studies
Waxahachie High School 2003 — 2006
Skyline Chili July 2015 - Present
Clark, Schaefer, Hackett & Co. January 2015 - April 2015
Cricket Wireless November 2013 - January 2015
Skills
Microsoft Office, Microsoft Excel, Accounting, Management, Microsoft Word, Financial Analysis, Budgets, Financial Reporting, PowerPoint, Strategic Planning, Direct Sales, Tax Preparation, Tax Returns, Tax Compliance
Education
Northern Kentucky University 2013 — 2016
Master's Degree, Accounting-Certificate in Advanced Taxation
University of Louisville 2008 — 2012
BSBA, Accounting
University of Louisville 2008 — 2012
BSBA-Accounting, Accounting
Cricket Wireless December 2013 - March 2014
Education
Kaplan College-San Antonio 2014 — 2014
Cricket Wireless October 2012 - Present
Ericsson March 2012 - October 2012
System Integrators, Inc. August 2011 - March 2012
Wireless Network Group March 2011 - August 2011
Education
Lord Fairfax Community College
Associate's Degree, Business Administration and Management, General, Science, Liberal Arts, General Studies
Sunglass Hut May 2014 - Present
Lou Malnati's Pizzeria May 2013 - August 2013
Cricket Wireless September 2011 - August 2012
Skills
Team Building, Sales, Microsoft Excel, Leadership, Team Motivation, Relationship Building, Financial Analysis, Forecasting, Management, Customer Service, Store Management, Time Management
Education
Illinois State University 2013 — 2015
Bachelor of Science (B.S.), Finance, General
Illinois State University 2013 — 2015
Bachelor of Science (B.S.), Finance, General
Taco Punk Restaurant January 2012 - December 2012
Personal Nanny November 2010 - December 2011
Cricket Wireless February 2010 - October 2010
Skills
Microsoft Office, Adaptive Learning, Customer Service, Personable, Organization Skills, Spatial Arrangement, Art/Creative Skills, Management, Microsoft Word, PowerPoint, Research, Project Management, Leadership, Decoration
Education
Jefferson Community College 2012 — 2016
Business Administration and Management, General