CSAA Insurance Group
Industry: Insurance company
DescriptionFounded: 1907 Subsidiaries: Western United Insurance Company, Parent organization: California State Auto Group
CSAA Insurance Group List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at CSAA Insurance Group. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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CSAA Insurance Group Employees
Bank of the West December 2014 - Present
CSAA Insurance Group March 2012 - November 2014
Workday December 2011 - March 2012
NetApp November 2010 - December 2011
Blackhawk Network April 2008 - December 2010
Safeway, Inc. March 2007 - April 2008
Bain & Company, Inc. September 2004 - March 2007
Bain & Company, Inc. April 2002 - August 2004
Bain & Company October 1999 - April 2002
Caesars Palace July 1996 - March 1998
Skills
Financial Analysis, Forecasting, Strategic Planning, Process Improvement, Analysis, Budget, Financial Modeling, Acquisition Integration, Management Consulting, Business Analysis, Budgets, Business Process..., Business Intelligence, Business Strategy, Strategy, Finance, Portfolio Management, Management, Accounting, Leadership, Internal Controls, Auditing, Program Management, Vendor Management, Cross-functional Team..., Enterprise Software, Consulting, Project Management, Sarbanes-Oxley Act, Business Process
Education
Cornell University 2012 — 2012
Certificate, Financial Management
San Francisco State University
Master of Business Administration, Finance and Strategic Management
San Francisco State University
Bachelor of Science, Finance and Banking
Household Management February 2004 - Present
Howard Rice 2000 - 2004
Legalink Company November 1998 - March 2000
CSAA Insurance Group March 1991 - October 1998
Beauty Mark Beauty Supply March 1989 - February 1991
Skills
Customer Service, Telephone Skills, Clerical Skills, Time Management, Outlook, Microsoft Word, Treasurers, Event Planning, Fundraising, Resiliency, Data Entry, Invoicing, Administrative...
Education
City College of San Francisco 1988 — 1991
General Studies
DeLoux of Cosmetology 1987 — 1988
Certificate of Diploma, Cosmetology/Cosmetologist, General
Balboa High School 1983 — 1987
General Studies, 9th to12th Grade
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group March 2013 - March 2014
CSAA Insurance Group March 2012 - March 2013
United States Air Force December 2009 - December 2011
Skills
Security Clearance, Military, DoD, Military Operations, Air Force, Command, Military Experience, Operational Planning, Force Protection, Defense, National Security, Weapons, Insurance, Automobile Liability, Leadership, Supervising, Property & Casualty..., Chinese, Training, Staff Development
Education
Hawaii Pacific University 2009 — 2012
BSBA, International Business
Defense Language Institute 2006 — 2007
AA, Chinese-Mandarin
CSAA Insurance Group July 2014 - Present
Rural/Metro Corporation March 2014 - July 2014
Arizona Department of Economic Security (Paradigm Contractor) June 2013 - March 2014
Aerotek October 2012 - June 2013
Experis March 2012 - August 2012
QinetiQ North America September 2010 - March 2012
Lockheed Martin March 2008 - September 2010
Northrop Grumman TASC January 2007 - March 2008
ManTech International September 2005 - November 2006
Northrop Grumman Mission Systems October 2004 - September 2005
Skills
CISSP, DIACAP, Information Assurance, Security Engineering, FISMA, Vulnerability Assessment, NIST, Security, Computer Security, CEH, Information Systems..., Information Security, DoD, Intrusion Detection, Security Clearance, Network Security, C&A, Firewalls, Nessus, Security Policy, Information Security..., Information Security..., Business Development, Cisco Routers, RMF, Switches
Education
University of Phoenix 2009 — 2014
BS (Working), Information Technology, Information Systems Security
Colorado Technical University 2005 — 2008
Bachelor of Science (BS), Computer Science
CSAA Insurance Group January 2013 - Present
CSAA Insurance Group September 2009 - January 2013
CDMdata Inc., a Kelley Blue Book Company October 2007 - July 2009
Acxiom June 2006 - August 2007
Skills
Process Improvement, SharePoint, Databases, Data Analysis, Business Process, SDLC, Business Analysis, Business Process..., Project Management, KPI Implementation, Information Security, IT Strategy, IT GRC, Identity Management, Access Control, Training, Project Planning, Business Intelligence, Leadership, Cross-functional Team..., Visio, Business Analytics, Vendor Management, Requirements Analysis, Microsoft SQL Server
Education
Franklin University
B.S., Management Information Systems
Franklin University
A.S., Business Administration
MassMutual Financial Group August 2013 - Present
World Financial Group (WFG) 2011 - August 2013
AAA NCNU Insurance Exchange 2009 - 2010
AAA NCNU Insurance Exchange 2007 - 2009
CSAA Insurance Group 2005 - 2007
CSAA Insurance Group 2001 - 2005
CSAA Insurance Group 1998 - 2001
Skills
Training, Sales Management, Life Insurance, Employee Training, Leadership, Property & Casualty..., Customer Service, Insurance, Training Delivery, Coaching, Leadership Development, Workshop Facilitation, Problem Solving, Performance Improvement, Instructional Design, Human Resources, Training Facilitation, Needs Analysis, Claims Management, Exceptionally Organized, Retirement Planning
Education
College of San Mateo
CSAA Insurance Group October 2014 - Present
Farmers Insurance April 2013 - October 2014
Farmers Insurance February 2010 - March 2013
Farmers Insurance July 2008 - January 2010
Farmers Insurance July 2005 - June 2008
Amica Mutual Insurance Company February 1991 - June 2005
Smith & Brink, P.C. 1998 - 2000
Skills
Management, Leadership, Team Building, Coaching, Negotiation, Leadership Development, Team Leadership, Customer Satisfaction, Casualty, Casualty Insurance, Change Management, Claim, Claims Management, Commercial Insurance, Employee Benefits, Fixed Annuities, General Insurance, Insurance, Legal Liability, Liability, Liability Analysis, Life Insurance, Performance Management, Project Management, Property, Recruiting, Risk Management, Succession Planning, Strategic Planning, Term Life Insurance, Training, Vendor Management, Workers Compensation
Education
Eastern Connecticut State University
Bachelor of Science (B.S.)
Suffolk Law School
J.D.
CSAA Insurance Group March 2015 - Present
CSAA Insurance Group August 2013 - February 2015
AAA Northern California, Nevada & Utah Insurance Exchange March 2013 - July 2013
AAA NCNU Insurance Exchange March 2012 - March 2013
AAA NCNU Insurance Exchange September 2010 - March 2012
AAA NCNU Insurance Exchange October 2009 - September 2010
AAA NCNU Insurance Exchange June 2009 - September 2009
Government Management Services February 2009 - May 2009
George Mason University August 2007 - May 2009
Skills
SAS, Data Warehousing, Business Analytics, PL/SQL, Statistics, .NET, SQL, Ruby, Data Mining, Visio, Data Analysis, Analytics, Underwriting, Property and Casualty..., Project Management, Business Planning, Insurance, Oracle, Microsoft SQL Server, Databases, Business Analysis, Requirements Analysis, SDLC, Requirements Gathering, Analysis
Education
George Mason University 2007 — 2009
Master of Science, Information Systems
Jawaharlal Nehru Technological University 2003 — 2007
Bachelor of Technology, Electronics and Communications Engineering
Dignity Health September 2015 - Present
CSAA Insurance Group April 2014 - Present
DeVry University 2010 - 2014
American Traffic Solutions October 2012 - May 2013
Skills
Circuit Analysis, Java, C#, Programming, Windows, Linux, Mac OS X, Software Development, Microsoft Office, VHDL, matlab, excel, Test Equipment, Product Development, Penetration Testing, Computer Security, Computer Repair, QRadar, NeXpose, Sonicwall, Computer Forensics, Malware Analysis, Symantec Endpoint..., Microsoft Excel, C, Matlab, OS X, C++, Networking, Visual Basic, Python, Visual Studio, Network Security, Windows 7, Computer Hardware, Network Administration, Troubleshooting, Operating Systems, TCP/IP, Wireless Networking, Security, Vulnerability Assessment, Firewalls, Visio, Information Security, VPN, Active Directory, Hardware, Unix, Windows XP
Education
DeVry University Phoenix 2010 — 2014
Bachelor's Degree, Computer Engineering Technology
Community College of Allegheny County 2004 — 2006
ADN, Registered Nursing/Registered Nurse
CSAA Insurance Group December 2014 - Present
JEI Real Estate October 2006 - Present
Allstate Insurance October 2013 - November 2014
Plaza Loans October 2012 - August 2013
Heald College March 2011 - October 2012
Norcal Mutual Insurance Company November 2007 - June 2010
Clarion Mortgage Capital, Inc. April 2003 - March 2009
MIServices.cc February 2003 - December 2006
Long Beach Mortgage/WAMU March 2003 - May 2004
Fidelity National Title June 2001 - April 2002
Skills
Contract Negotiation, Customer Experience, Risk Analysis, Underwriting, Credit, Loans, Mortgage, Mortgage Lending, Insurance, Real Estate, Customer Service, Customer Relations, Risk Management, Strategic Planning, New Business Development, Sales Management, Problem Solving, Marketing Strategy, Excel, Analysis, Process Improvement, PowerPoint, Microsoft Office, Retail, Team Building, Operations Management, Funding, FHA, Budgeting, Account Management, Public Speaking, Mortgage Banking, Residential Mortgages, Marketing Event Planning, Event Planning, Fundraising, Educational Leadership, Student Counseling, Student Affairs, Student Leadership, Student Recruiting, Microsoft Excel, Residential Homes, Loan Origination, Marketing, Sales, Budgets, Training, Finance, Refinance
Education
Concord Law School - Kaplan University 2009 — 2009
Law
University of Phoenix 2007 — 2008
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
University of Phoenix 2000 — 2003
Bachelor of Science (B.S.), Business Management
Heald Schools of Business 1996 — 1998
Associate of Arts and Sciences (AAS), Legal Office Administration
CSAA Insurance Group 2013 - Present
CSAA Insurance Group November 2010 - Present
CSAA Insurance Group April 2010 - November 2010
CSAA Insurance Group February 2010 - November 2010
CSAA Insurance Group November 2009 - November 2010
Skills
Property & Casualty..., Insurance, General Insurance, Underwriting, Casualty, Liability, Legal Liability, Umbrella Insurance, Reinsurance, Life Insurance, Employee Training, Project Management, Development Of Employees, Job Coaching, Training, Casualty Insurance, Leadership, Management, Team Building, Team building
Education
Columbia Southern University
Business Administration and Management, General
CSAA Insurance Group July 2014 - Present
Wells Fargo August 2007 - July 2014
IndyMac Bank December 2004 - May 2007
Altivus Consulting September 2004 - October 2004
MCI Telecommunications March 1989 - July 2004
Skills
Time Management, Business Development, Selling, Management, Strategy, Lead Generation, SaaS, Business Analysis, Credit, Team Leadership, P&L Management, Customer Service, Loans, B2B, Training, Banking, Customer Retention, Customer Experience, Change Management, Call Center, Strategic Partnerships, Cross-functional Team..., Leadership Development, Workforce Management, Financial Services, Vendor Management, Sales Management, Call Centers, Sales
Education
Florida State University
B.S.
Evans High School
CSAA Insurance Group 2012 - Present
Air National Guard August 1997 - Present
USAA April 2000 - August 2012
USAF February 1994 - August 1997
Skills
Type 40 WPM, Knowledge on Excel,..., Multi-tasking,..., Easily adapt to changes..., Colorado State Notary, Communicate well with..., Energetic, positive,..., Ability to speak and..., fluent in speaking..., Accounts Payable, Claim, Courts, Insurance, Legal Assistance, Notary Public, Telephone Skills, Management, Investigation
Education
Community College of the Air Force 1997 — 2000
Associate of Science, Paralegal
Manchester Community College 1990 — 1993
Associate of Science, Paralegal
CSAA Insurance Group March 2014 - Present
CSAA Insurance Group April 2012 - March 2014
CSAA Insurance Group November 2010 - April 2012
CSAA Insurance Group September 2009 - November 2010
The Hartford 2002 - 2009
Skills
Vendor Management, Property & Casualty..., Insurance, Claim, Process Improvement, Call Centers, Liability, Employee Benefits, Risk Management
Education
Cuyamaca College
CSAA Insurance Group March 2012 - Present
True North Financial December 2011 - March 2012
Darden June 2007 - December 2011
Skills
Life Insurance, Insurance, Sales
Education
Evergreen Valley College 2007 — 2009
Psychology
CSAA Insurance Group August 2014 - Present
Catlin July 2014 - August 2014
Georgia State University January 2014 - May 2014
Topview Consulting & Trading Ltd. May 2012 - August 2012
Fry's Electronics September 2010 - May 2012
China Control & Safety Information Technology May 2011 - July 2011
Skills
Actuarial Science, Statistics, Finance, Insurance, Risk Management, Financial Analysis, Data Analysis, Microsoft Excel, VBA, Pivot Tables, PowerPoint, Microsoft Access, Microsoft Word, Market Research, Customer Service, Access, R, Property & Casualty..., SAS
Education
Georgia State University - J. Mack Robinson College of Business 2009 — 2014
Bachelor's Degree, Actuarial Science and Finance
Lyft March 2015 - Present
Hewlett-Packard May 2014 - March 2015
CSAA Insurance Group October 2009 - May 2014
Guy Carpenter January 2004 - June 2009
Norwich Union January 2002 - December 2003
Reinsurance Portfolio Managers September 2000 - November 2001
Reinsurance Consultants and Intermediaries Pty Ltd March 1996 - August 2000
Skills
Reinsurance, Underwriting, Risk Management, Captives, Accounting, Brokers, New Business Development, Life Insurance, Insurance, General Insurance, Claim, Property & Casualty..., Casualty, Commercial Insurance, Claims Management, Liability, Directors, Risk Financing, Umbrella Insurance, Workers Compensation, Commercial Lines, Casualty Insurance
Education
University of Cape Town 2006 — 2008
MBA
University of the Witwatersrand 1991 — 1995
Bachelor of Commerce (B.Com.), Insurance and Risk Management
Damelin 1990 — 1991
Koning & Associates Independent Insurance Adjusters serving California, Nevada & Arizona June 2014 - Present
CSAA Insurance Group January 2014 - May 2014
CSAA Insurance Group January 2006 - September 2013
CSAA Insurance Group January 2000 - January 2006
CSAA Insurance Group January 1998 - January 2000
Skills
Liability, Claim, Property Damage, Casualty, Litigation, Mediation, Insurance, Claims Investigations, Small Claims, Customer Service, Personal Injury, claim negociation, Highly motivated..., Arbitration, Investigation, Trials, Homeowners, Private Investigations, Legal Liability, Claims Management, Claim Investigation, Property & Casualty..., Claims Handling, Professional Liability, Workers Compensation, General Insurance, Umbrella Insurance, Claims Resolution, Settlement, Commercial Lines, Commercial Insurance, Subrogation, Adjustments, Reinsurance, Underwriting
Education
College of San Mateo
2 years of general eduation
AAA NCNU August 2013 - Present
CSAA Insurance Group 2012 - Present
AAA NCNU March 2013 - August 2013
AAA NCNU August 2010 - March 2013
Titan Insurance Sales May 2007 - August 2010
Eastwood Insurance October 1999 - May 2007
Skills
Insurance, Sales, Marketing, Customer Service, Property & Casualty..., Underwriting, General Insurance, Liability, Salesforce.com, Employee Benefits, Claim
Education
Embry-Riddle Aeronautical University 1983 — 1986
Bachelors Degree in Professional Aeronautics
XL Catlin May 2015 - Present
Catlin December 2014 - May 2015
Agile Technologies March 2014 - December 2014
CSAA Insurance Group February 2011 - February 2014
AAA - Northern California, Nevada & Utah February 2010 - February 2011
AAA Northern California, Nevada & Utah June 2009 - February 2010
AAA Northern California, Nevada & Utah February 2008 - June 2009
CSAA January 2007 - February 2008
California State Automobile Association (AAA) June 2006 - January 2007
US Airways November 2005 - June 2006
Skills
Leadership, Service Management, Program Management, Vendor Management, IT Operations, Management, Process Improvement, Change Management, Project Management, Enterprise Software, IT Service Management, IT Management, Integration, Incident Management, Business Intelligence, Release Management, IT Strategy, Requirements Analysis, Agile Methodologies, Software Project..., PMP, Cross-functional Team..., Strategy, ERP, Testing, SDLC, Information Technology, ITIL, PMO, Business Process, Project Portfolio..., Enterprise Architecture, Business Process..., Requirements Gathering, Business Analysis, Governance, Disaster Recovery, Solution Architecture, Resource Management, Software Documentation
Education
University of Southern California 1991 — 1994
MS
Emporia State University 1982 — 1986
BA
Dubb Ya Bee's BBQ September 2012 - Present
CSAA Insurance Group March 2008 - January 2015
Skills
Customer Service, Food, Strategic Planning, Marketing Strategy, Analysis, Microsoft Suites
Education
Collins College
Associate of Arts and Sciences (AAS)
CSAA Insurance Group October 2013 - Present
CSAA Insurance Group October 2012 - October 2013
Pastor's Masters Annual Golf Tournament 2006 - 2013
Shadow Hills Church August 2006 - September 2012
Army National Guard June 2003 - June 2005
USAA June 1998 - June 2002
USAA March 1993 - June 1998
United States Air Force January 1987 - January 1992
Skills
Teaching, CAT Adjuster, P&C Independent..., Corporate Training, Public Speaking, Customer Service, Insurance Adjusting, Property Claims, Aeronautics, Military Training, Technical Presentations, Xactimate 27.5, Problem Solving, Technical Writing, Process Efficiency, Negotiation, Organizational..., P&C Adjuster License- TX, Property & Casualty..., CAT, Claim, Xactimate, Commercial Insurance, Claim Investigation, Property Damage, Business Analysis, Technical Analysis, Curriculum Development, Mentoring New Hires, Legal Liability, Liability, General Insurance, Underwriting, Training, Insurance, Claims Management, Management, Team Building, Risk Management
Education
Embry-Riddle Aeronautical University
Bachelor of Science (BS), Professional Aeronautics
Embry-Riddle Aeronautical University
Master of Science (MS), Aerospace Science
CSAA Insurance Group May 2014 - Present
UC Berkeley August 2013 - Present
US Japan Research Institute September 2012 - December 2012
Skills
Microsoft Office, Research, English, Microsoft Excel, PowerPoint, Teamwork, Microsoft Word, Economics, Social Media, International Relations, Public Speaking, Customer Service, Spanish, Market Research, International..., French, Photoshop, Team Leadership, Event Planning, Policy Analysis
Education
Georgetown University - The McDonough School of Business 2009 — 2013
Bachelor's Degree, International Business
Sophia University 2011 — 2012
Japanese Language and Literature
CSAA Insurance Group January 2013 - Present
IntraEdge August 2012 - January 2013
Business and Decision March 2011 - August 2012
Arizona Department of Education March 2011 - August 2012
Best Western International 2008 - 2011
Safeway 2007 - 2008
Computer Guidance Corporation 2006 - 2007
iNation 2005 - 2006
2Wire 2001 - 2005
ANTEK Industries 1999 - 2001
Skills
Requirements Analysis, SDLC, Business Analysis, Project Management, Adobe Photoshop 7.0, Web Development, HTML 5.0, O/S X, Windows..., Microsoft Office Suite, Microsoft Visio..., Microsoft Project..., Sage SalesLogix 7.2..., WebEx Sessions, UNIX/LINUX, MySQL, SQL Server, QuickBooks, Visual Basic 6.0, Visual C++ 6.0, Net Meeting, Microsoft Sharepoint..., Microsoft Visual Studio..., Prosight, Peoplesoft 8.8/9.0, Domestic/International..., Client Training Seminar..., Microsoft Office, Microsoft SQL Server, SharePoint, Visio, Software Project..., Visual Basic, ALM, IT Management, Project Planning, Cross-functional Team..., Integration, Process Improvement, Software Development, Requirements Gathering, Resource Management, IT Strategy, Visual Studio, PMO, HTML 5, CRM, Scrum, Management, Databases
Education
DeVry University 1998 — 2001
Bachelor of Science, Computer Information Systems
CSM
Independent IT Consultant/Contractor March 2009 - Present
Confidential Trust & Investment Management January 2007 - Present
Terra Verde Services January 2015 - August 2015
CSAA Insurance Group September 2012 - October 2014
Unix Services at State of Nevada - DoIT October 2010 - September 2012
Microsoft Licensing, GP April 2009 - July 2009
Employers November 1998 - February 2009
Fremont Comp Insurance November 1998 - July 2003
Computer Consulting Services January 1995 - December 1999
The Office of Robb Evans April 1996 - October 1998
Skills
Enterprise Architecture, Systems Analysis, System Administration, Unix, Linux, Server Architecture, Storage Area Networks, Vendor Management, Cross-functional Team..., Systems Management, Systems Engineering, Project Management, Business Analysis, Financial Analysis, Financial Reporting, Financial Accounting, Capital Budgeting, Trust Management, Software Documentation, Disaster Recovery, VMware, AIX, SAN, Visio, Solaris, Operating Systems, Networking, Databases, Process Improvement, Technical Support, Infrastructure, Hardware, SaaS, IT Management, Data Center
Education
San Diego State University-California State University 1986 — 1989
Bachelor of Science in Business Administration
Diablo Valley College 1983 — 1986
Associates in Arts
International Information Systems Security Certification Consortium (ISC2) October 2014 - Present
CSAA Insurance Group January 2012 - Present
OmarAlam.tv September 2008 - Present
The Matador Media June 2008 - Present
The OA Group et al 2002 - Present
Los Angeles County Department of Public Social Services June 2015 - July 2015
FCA - North America November 2014 - May 2015
Sempra Energy October 2014 - January 2015
Port of Los Angeles August 2013 - November 2014
Martin Luther King, Jr. Community Hospital July 2012 - August 2013
Skills
CISSP, Security, Project Management, IT Audit, IT GRC, Penetration Testing, Data Security, Sarbanes-Oxley Act, Entrepreneurship, Internal Audit, CISA, Enterprise Architecture..., Data Privacy, PCI DSS, Enterprise Architecture, ISO 27001, Change Management, Executive Management, Social Media, Network Security, Enterprise Risk..., Computer Forensics, Security Audits, SEM, Web Application Security, Mobile Security, Juniper, Vulnerability Assessment, Network Design, Network Administration, SOX, SSL, Security Architecture..., Firewalls, Infrastructure Security, TOGAF, Cisco Security, Cisco IOS, Checkpoint, Incident Management, Mainframe, Information Security..., Healthcare Consulting, Ethical Hacking, Database Security, Network Management..., ArcSight, Greenfield Projects, Information Technology, Computer Security
Education
University of Southern California 2012 — 2013
Graduate Certificate, Six Sigma Green Belt, Operations Management and Supervision, Systems Engineering
San Jose State University 1998 — 2000
Bachelor's Degree, Dual Degree: Business Administration, MIS
De Anza College 1995 — 1998
Associate's Degree, Business Administration and Management, General
21st Century Oncology June 2014 - Present
College of Southern Nevada August 2013 - May 2014
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. April 2013 - April 2014
The Venetian I The Palazzo, Resort Hotel & Casino I Las Vegas Sands Corp. July 2012 - April 2013
CSAA Insurance Group April 2009 - December 2011
CSAA Insurance Group March 2008 - April 2009
Skills
Bilingual-English/Spanis..., Phone Etiquette, Team-oriented, Front Office, Highly detail oriented, Close Attention to..., Filing, Dependable Team Player, Cashiering, Vital Signs, Goal Oriented, Friendly Personality, Receptionist Duties, Resorts, Hospitality
Education
College of Southern Nevada 2009 — 2014
Associate of Applied Science, Medical Radiologic Technology/Science - Radiation Therapist
Kaiser Permanente August 2014 - Present
CSAA Insurance Group January 2014 - August 2014
CSAA Insurance Group, a AAA Insurer September 2012 - December 2013
jTask, Inc. February 2012 - September 2012
Kaiser Permanente November 2010 - December 2011
Western Wyoming Community College April 2010 - September 2010
DaVita March 2009 - December 2009
Robert Half International August 2005 - July 2008
DeVry University October 2004 - July 2005
Sun Microsystems July 2000 - October 2004
Skills
Change Management, Program Management, Strategy, Training, Cross-functional Team..., Project Management, Organizational..., Process Improvement, Business Process, Leadership, Project Planning, Management Consulting, Management, Organizational..., Internal & External..., Business Process..., Coaching, Consulting, Business Transformation, Employee Training, Agile Methodologies, Software Documentation, Integration, Human Resources, Analysis, Project Portfolio..., Vendor Management, Employee Engagement, Training Delivery, Leadership Development, Onboarding, PMO, Stakeholder Management, Organizational Design, Business Analysis, Technical Liaison, Instructional Design, Visio, Recruiting, Workshop Facilitation, Performance Improvement, Internal Communications, Sales Presentations, Call Centers, Performance Management, Process Consulting, Strategy Development, Presentation Development, Project Implementation, Scrum
Education
Capella University 2010 — 2012
Master of Science (50% complete), Organizational Development
DeVry University Phoenix 1997 — 2000
BSBA, Business Information Systems
CSAA Insurance Group, a AAA Insurer September 2015 - Present
CSAA Insurance Group November 2013 - Present
CSAA Insurance Group November 2011 - October 2013
CSAA Insurance Group September 2009 - November 2011
Farmers Insurance September 2006 - September 2009
Skills
Underwriting, General Insurance, Property & Casualty..., Casualty, Liability, Commercial Insurance, Insurance, Umbrella Insurance, Legal Liability, Commercial Lines, Claim, Reinsurance, Employment Practices..., Workers Compensation, Casualty Insurance, Claims Management, Customer Service
Education
Southern Nazarene University
Master of Business Administration (M.B.A.)
Columbia Southern University
Master's degree, Human Resources Management
Oklahoma State University
Bachelor of Business Administration (B.B.A.), Management
You, Me, Inc. May 2015 - Present
CSAA Insurance Group November 2012 - Present
self employed / in transition career seeker October 2011 - Present
in home, for a private individual 2009 - 2010
Semperian, LLC (formerly GMAC, now Ally Financial Services) 2005 - 2009
GMAC Financial Services 2000 - 2005
GMAC Financial Services 1994 - 2000
Skills
Customer Centricity, Active Listening, Patience, Communicator, Resilient, Proactivity, Innovative Thinking, Creative Problem Solving, Decision Modeling, Motivating, Dedicated, Mentoring, Organizing, Research, Investigation, Report Writing, Team Building, Timeliness, Credibility, Cultural Diversity, Resourceful, Compliance, Skip Tracing, Hard Worker, Positive Attitude, Imaginative, Integrity, Enthusiastic, Eager To Learn, Customer Service, Eager to Meet Challenges, Financial Crime, Identity Theft, Fraud Investigations, Computer Literate, FCRA, Self-directed, Proven Leadership Skills, Customer Relations, Bank Secrecy Act, Professional, Debt Collection, Flexible/Adaptable, Team Leadership, Account Maintenance, Independent Thinker, Financial Services, Free Thinking
Education
Glendale Community College
Interpersonal Communication, Spanish
Northeastern Illinois University
Psychology, Sociology - Liberal Arts
Discovery Detective Academy 2011 — 2011
Professional Investigator Master Course Diploma, PI Law, Observation, Interviewing, Reporting, Document Research, Evidence Presentation, et al
GM University
GMAC Specialized Training
Gateway Community College
Workplace Readiness Skills Training
Head Scratchers 2010 — 2010
Critical Thinking
SOAR program - Workforce Connection
Re-careering
CSAA Insurance Group March 2013 - Present
Farmers Insurance December 2011 - March 2013
USAA 2004 - 2011
Electronic Data Systems 2002 - 2005
Skills
Insurance, Property, Sales, Customer Service, Liability, Life Insurance, Commercial Insurance, Health Insurance, Term Life Insurance
Education
Gateway Community College 2002 — 2004
associates, General Studies
CSAA Insurance Group August 2011 - Present
AAA Mid-Atlantic September 1999 - August 2011
Skills
Customer Service, Advertising, Nonprofits, Microsoft Office, Film Production, Account Management, Customer Satisfaction, Call Centers, Outlook, Managed Care, Team Building, Microsoft Excel, PowerPoint, Strategic Planning, Public Speaking, Time Management, Management, Marketing Strategy, Microsoft Word, Insurance, Sales, Event Planning, Video Editing, Event Management, Fundraising, Team Leadership, Teamwork, Social Media, Health Insurance, Sales Management, Property & Casualty...
Education
Community College of Philadelphia
Associate's degree, Journalism
Cardinal Dougherty High School
CSAA Insurance Group June 2010 - Present
CSAA Insurance Group, a AAA Insurer June 2009 - Present
The Hartford October 2007 - May 2010
Fowler Auto Group August 2006 - October 2007
Land O'Lakes, Inc. April 2006 - August 2006
Land O Lakes March 2005 - April 2006
Land O Lakes September 2003 - March 2005
Regis Corporation September 2000 - September 2003
Skills
Employee Benefits, Performance Management, Workforce Planning, Leadership Development, Employee Engagement, Organizational..., Training, HR Policies, Personnel Management, Team Building, Conflict Resolution, Incentive Programs, Hiring, Strategic Planning, Call Centers, Employee Training, Coaching, Succession Planning, Onboarding, Employee Relations, Customer Service, Human Resources, College Recruiting, Talent Acquisition, Benefits Administration
Education
University of St. Thomas 2000 — 2005
Communication, General
Century College
Associate of Arts, Human Services
Irondale High School
Southern Nazarene University
Bachelor of Science, Organizational Leadership
CSAA Insurance Group July 2012 - Present
Apollo Group March 2011 - July 2012
Apollo Group October 2009 - March 2011
Apollo Group March 2007 - November 2009
Apollo Group 2000 - 2007
The Arizona Republic September 1998 - September 2000
Skills
Software Development, Production Support, Capacity Planning, SDLC, Unix, ITIL, Integration, Enterprise Architecture, Oracle, SQL, Databases, Process Improvement, PeopleSoft, Testing, Team Leadership, IIS, Software Engineering, Troubleshooting, Software Development..., Quality Assurance, Vendor Management, IT Service Management, PL/SQL, Agile Methodologies, Solaris, SharePoint, Business Strategy, Security, Technical Support, Visio, Management, IT Management, Linux
Education
Columbus State University 1996 — 1998
BS, Computer Engineering and Information Technology
University of New Haven 1985 — 1988
Bachelor of Science (B.S.), Computer Science
P of P class
Coldwell Banker Real Estate 2013 - Present
Donlen Corporation 2009 - 2013
Ensenda Inc. 2006 - 2008
GE Capital 2000 - 2006
CSAA Insurance Group 1998 - 2000
US Fleet Services & Associates Fleet Services 1990 - 1998
Skills
New Business Development, Automotive, Fleet Management, Operations Management, Contract Negotiation, Customer Satisfaction, Customer Retention, Purchasing, Business Strategy, Strategic Planning, Project Management, Real Estate, Real Estate Transactions, Sellers, Real Estate Investor, First Time Home Buyers
Education
College of San Mateo
Associate of Science (AS), Business Administration and Management, General
San Jose State University
Bachelor of Science (BS), Business Administration, Management and Operations
CSAA Insurance Group July 2013 - Present
Cisco October 2010 - July 2013
Cisco Systems July 2008 - October 2010
Cisco July 2006 - July 2007
Cisco September 2005 - July 2006
Cisco December 2001 - September 2005
Skills
Cross-functional Team..., Cloud Computing, Cisco Technologies, Vendor Management, Program Management, Professional Services, Strategy, Project Management, Go-to-market Strategy, Business Process..., Unified Communications, Marketing, Procurement, Outsourcing, Change Management, Project Portfolio...
Education
De Anza College
Stratton Agency November 2014 - Present
NHORA October 2010 - Present
McDermottCosta Insurance Brokers November 2010 - November 2014
Pentagon Technologies January 2010 - November 2010
JSW Insurance September 2008 - December 2009
Brooke Insurance Corporation January 2007 - September 2008
CSAA Insurance Group July 2000 - December 2006
Skills
Insurance, Property & Casualty..., Commercial Insurance, General Insurance, Workers Compensation, Casualty, Umbrella Insurance, Liability, Professional Liability, Customer Satisfaction, Customer Service, Renters, Employee Benefits, Small Business, Disability Insurance, Employment Practices..., Claims Management, Inland Marine, Term Life Insurance, Brokers, Homeowners, Insurance Brokerage, Commercial Lines, Casualty Insurance
Education
The National Alliance for Insurance Education & Research 2011 — 2015
CISR Certification, Certified Insurance Service Representative.
Chabot College 1994 — 1996
None.
Castlemont High School - Oakland 1990 — 1993
High School Diploma, English as a Second Language (ESL)
CSAA Insurance Group April 2014 - Present
CSAA Insurance Group May 2012 - April 2014
Amica Mutual Insurance Co. September 2007 - May 2012
Skills
Property & Casualty..., Training, Insurance, Management, Leadership, Sales, Customer Satisfaction, Customer Service, Analysis, Coaching, Underwriting, General Insurance, Casualty
Education
Colorado State University 2013 — 2015
Master of Business Administration (MBA)
Penn State University 2003 — 2007
Bachelor of Science (B.S.), Marketing
CSAA Insurance Group 2013 - Present
CSAA Insurance Group 2012 - 2013
CSAA Insurance Group 2010 - 2012
AAA 2006 - 2010
IBM Global Business Services 2002 - 2006
PricewaterhouseCoopers 1998 - 2002
Price Waterhouse Management Consultants 1996 - 1998
National Research Council Canada 1993 - 1996
Skills
Organizational..., Change Management, Talent Management, Strategy, Management, Human Resources, Program Management, Leadership, Organizational Design, Coaching, Project Management, Organizational..., Leadership Development, Consulting, Business Strategy, Management Consulting, Cultural Transformation, Employee Engagement, Business Process..., Workshop Facilitation, Employee Training, Executive Coaching, Business Transformation
Education
Concordia University
Bachelor of Arts (B.A.), Political Science Honours
Concordia University
Master of Arts, Public Policy and Public Administration
CSAA Insurance Group August 2013 - Present
CSAA Insurance Group (ProUnlimited) October 2010 - August 2013
Gap Inc. October 1998 - August 2010
Firemans Fund Insurance Company April 1994 - October 1998
IBM (ISSC) January 1993 - December 1993
Southern Pacific Transportation January 1981 - December 1992
Skills
User Acceptance Testing, Testing, Production Support, System Testing, SOX, Instructional Writing, Vendor Relations, Functional Design, Technical Design, Requirements Gathering, Requirements Analysis, Integration Testing, System Integration..., Quality Center, Business Analysis, MS Project, Excel, PowerPoint, Visio, Access
Education
Lowell High School
City College of San Francisco
San Francisco State University
BA, Geography
self-employed January 2009 - Present
CSAA Insurance Group July 2013 - June 2015
East Bay Business Times January 2006 - October 2008
Self-employed November 1992 - December 2005
OAG Travel Magazines July 1984 - October 1992
Skills
Press Releases, Editing, Newsletters, Editorial, Magazines, Journalism, Publishing, Copy Editing, Freelance Writing, Social Media, Corporate Communications, Marketing, Advertising, Storytelling, Public Relations, Feature Articles, AP Style, Media Relations, Newspapers, Newspaper, Project Management, Blogging, Creative Direction, Event Planning, Video, Web Content, Creative Writing, Published Author, Proofreading, News Writing, Copywriting
Education
DePauw University
B.A., Asian Studies
Mary Institute and St. Louis Country Day School
CSAA Insurance Group September 2012 - Present
CSAA Insurance Group August 2009 - September 2012
CSAA Insurance Group July 2006 - August 2009
CSAA Insurance Group October 2003 - July 2006
Skills
SDLC, Analysis, Workday, EKP - Enterprise..., Saba, Dell Boomi Atomsphere, Integration Development, Integration Testing, Interface Programming, Interface Builder, Design Documents, Production Support, Root Cause Analysis, Root Cause Problem..., Project Estimation, Requirements Gathering, Business Requirements, Visio, Business Analysis, Requirements Analysis, SharePoint, Vendor Management, Data Warehousing, Systems Analysis, Insurance, User Acceptance Testing, Process Improvement, Agile Methodologies, Business Intelligence, Project Management
Education
Colorado State University
Bachelor of Science (BS), Information Technology
Colorado Technical University
Bachelor of Science (BS), Information Technology
CSAA Insurance Group April 2013 - Present
Pro 5 Design August 2011 - April 2013
Premier Incorporated Construction November 2007 - June 2011
Skills
Customer Service, Purchasing Negotiation, Property & Casualty..., Office Administration, Microsoft Word, Microsoft Excel, QuickBooks, Accounts Payable &...
Education
Glendale Community College 2013 — 2015
CSAA Insurance Group May 2013 - Present
Snodgrass Engineering Solutions May 2007 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2012 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange July 2008 - October 2011
AAA Northern California, Nevada & Utah Insurance Exchange July 2007 - July 2008
JDA Software April 2003 - July 2007
Pinnacle West Capital Corporation August 2005 - February 2006
Rockwell Automation October 2000 - April 2003
Sequencia March 2000 - September 2000
Skills
Release Management, Configuration Management, Project Management, Metrics, ITIL, VMware, SDLC, IT Management, SharePoint, Integration, IT Service Management, Disaster Recovery, System Deployment, Enterprise Architecture, Vendor Management, Software Implementation, Software Project..., Requirements Analysis, Quality Assurance, InstallShield, Visio, Technology Management, Process Improvement, IT Operations, Security, Troubleshooting, Information Technology, SCCM, PCI DSS, Management, PMP, IT Strategy, Networking, VBScript, Business Intelligence, Leadership, Requirements Gathering, Data Center, Solution Architecture, Project Portfolio..., Technical Support, Linux, Software Development, PMO, Systems Analysis, Software Documentation, Business Process
Education
University of Phoenix 1998 — 2001
BS, Information Technology
Glendale Community College 1992 — 1994
AA, Computer Science & Mathematics
EBMUD June 2014 - Present
Trayer Engineering Corporation September 2013 - June 2014
Ex'pression College May 2013 - June 2013
Cord Blood Registry February 2013 - March 2013
CSAA Insurance Group January 2008 - December 2011
AAA September 2007 - January 2008
AAA June 2007 - September 2007
Skills
Financial Reporting, Sarbanes-Oxley Act, Internal Controls, Insurance, Accounting, Financial Analysis, Property & Casualty..., Audit Preparation, Report Reconciliation, Project Prioritization, Confidential..., Interpersonal Skills, Journal Entry, Project Coordination, Customer Service, Account Reconciliation, Invoicing, Accounts Receivable, Auditing, General Ledger, Financial Statements, Finance, Accounts Payable, Microsoft Excel, Customer Service, Analysis, Bank Reconciliation
Education
College of San Mateo
AA, Accounting
College of San Mateo
Certificate of Completion – Accounting Assistant II
College of San Mateo
Certificate of Specialization – Accounting Assistant
College of San Mateo
Certificate of Achievement – Accounting
College of San Mateo
Certificate of Specialization – Tax Preparer I
CSAA Insurance Group June 2011 - Present
AAA Mid-Atlantic Insurance Group May 2008 - June 2011
AAA Mid-Atlantic Isurance Group May 2007 - May 2008
AAA Mid-Atlantic June 2003 - May 2007
AAA Mid-Atlantic May 1999 - June 2003
Skills
Analysis, Data Analysis, Process Improvement, Presentation Development, Account Reconciliation, Financial Analysis, Microsoft Excel, Databases, PowerPoint, Essbase, Accounting, Property & Casualty..., Employee Recognition, Sales Compensation, Award Programs, Customer Service, Risk Management, Access, Leadership
Education
Strayer University 2009 — 2011
Master, Business Administration
Strayer University 2007 — 2008
Bachelors of Science, Accounting
Community College of Philadelphia 2006 — 2006
Business
Temple University 2003 — 2005
Psychology
CSAA Insurance Group August 2013 - Present
RMS October 2010 - August 2013
Leachman & Associates LLC July 2010 - February 2011
University of California,Berkeley August 2008 - July 2010
Air Transportation Lab October 2006 - July 2008
Skills
Mathematical Modeling, SQL, R, Matlab, Probability, Insurance, Reinsurance, ArcGIS, Large-scale Data..., Quantitative Analytics
Education
University of California, Berkeley 2008 — 2010
PhD Coursework & M.Eng
Georgia Tech & Southern Polytechnic 2006 — 2008
Master
Dalian University of Technology 2002 — 2006
B.Sc
TM Information Solutions December 2010 - Present
Leaders in Technical Communication & Instructional Design in Phoenix AZ 2014 - Present
Intel Corporation August 2014 - December 2014
GT Advanced Technologies Corporation July 2014 - August 2014
PulteGroup December 2013 - June 2014
CSAA Insurance Group December 2011 - August 2013
TriZetto, A Cognizant Company April 2011 - December 2011
Systrends USA October 2009 - October 2011
Eldorado Computing May 2010 - December 2010
FonWallet Transaction Solutions Inc. 2008 - 2010
Skills
Technical Writing, Software Documentation, Visio, Technical Documentation, SharePoint, SnagIt, FrameMaker, RoboHelp, Content Management, Information Architecture, SDLC, Captivate, Adobe Acrobat, Technical Communication, Manuals, Usability, Instructional Design, User Interface Design, User Experience, Dreamweaver, CMS, Online Help, Camtasia, Web Applications, Usability Testing, Content Development, CSS, Business Analysis, XML, Testing, Business Process, Management, E-Learning, HTML, Web Content, Information Mapping, Project Management, Software Development, Photoshop, Requirements Gathering, Agile Methodologies, Training, Editing, User-centered Design, MS Project, Needs Analysis, Drupal, Agile Project Management, Accessibility, Joomla
Education
Drexel University
BS, Design and Merchandising
Seminole High School
graduated high school with honors, College prep
Lenape High School
College Prep
Willingboro High School
CSAA Insurance Group August 2013 - Present
Metlife Investments July 2010 - June 2012
Merck & Co. Inc. October 2009 - December 2009
MTV Networks June 1997 - December 2008
Jim Madrid Productions 1996 - 2003
Spectacolor Inc. 1985 - 1997
Skills
Photoshop, Illustrator, Video, After Effects, Advertising, Final Cut Pro, Premiere, Flash, InDesign, Animation, Adobe Acrobat, Video Conferencing, QuarkXPress, Graphic Design, Video Production, Editing, Social Media Marketing, Web Design, Social Media, Multimedia, Digital Signage, Sound, Broadcast, HD Video, New Media, Content Strategy, Video Editing, Digital Media, Networking, Streaming Media, Social Networking, Mac, Dreamweaver, Management, Leadership, Mobile Devices
Education
School of Visual Arts 1987 — 1989
University of the East 1974 — 1976
Bachelor, Fine Arts
Far Eastern University
Boys High School
University of the Philippines
Art History
CSAA Insurance Group April 2012 - Present
Andalou Naturals April 2011 - August 2011
Juice Beauty, Inc. October 2006 - April 2011
YMCA of Santa Clara Valley May 2001 - August 2005
Skills
Social Media, Email Marketing, Marketing, Event Planning, Public Relations, Partnership Marketing, Web Project Management, Community Management, Corporate Communications, Social Marketing, Social Listening, Digital Marketing, Facebook, Strategic Communications, E-commerce, Internal Communications, Content Development, Web Content, WordPress, Website Development, Brand Management, Social Media Marketing, Direct Marketing, Sales, Leadership, Social Networking, Retail, Advertising
Education
Dominican University of California 2007 — 2009
MBA, Sustainable Enterprise
Dominican University of California 2003 — 2007
BA, Business Administration, Marketing
Fitness 19 December 2013 - Present
California Family Fitness 2013 - 2013
Planet Organics August 2011 - May 2012
Powerhouse Gym November 2008 - January 2010
VSP Vision Care June 2008 - September 2009
Gold's Gym March 2003 - November 2008
CSAA Insurance Group August 2002 - June 2008
Sprint November 2000 - August 2002
U.S. Air Force June 1985 - September 1991
Skills
Customer Service, Fitness, Personal Training, Training, CPR Certified, Weight Training, Fitness Training, Strength Training, Sports Nutrition, Exercise Physiology, Athletics, Social Networking
Education
National Academy of Sports Medicine 2012 — 2013
Certificate, Certified Personal Training
City College of San Francisco 1994 — 1997
Communication and Media Studies
CSAA Insurance Group August 2011 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2011 - August 2011
AAA Northern California, Nevada & Utah Insurance Exchange November 2009 - January 2011
Forever 21 May 2008 - November 2009
Skills
Property & Casualty..., Underwriting, Casualty, Insurance, Professional Liability, Risk Management, Commercial Insurance, Workers Compensation, Training, Reinsurance, Umbrella Insurance, General Insurance, Claim, Claims Management, Legal Liability, Commercial Lines, Brokers, Liability, Sales, Employment Practices..., Homeowners, Customer Service, Casualty Insurance
Education
University of Central Oklahoma 2014 — 2017
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Delaware County Community College 2005 — 2007
Allied Health, Allied Health and Medical Assisting Services
Edmond Santa Fe High School 2000 — 2004
High School Diploma
AAA Colorado September 2014 - Present
CSAA Insurance Group March 2013 - September 2014
CSAA Insurance Group March 2012 - March 2013
CSAA Insurance Group August 2011 - March 2012
CSAA Insurance Group November 2010 - August 2011
CSAA Insurance Group August 2008 - November 2010
CSAA Insurance Group August 2005 - August 2008
CSAA Insurance Group February 2005 - August 2005
Progressive Insurance December 2002 - February 2005
Skills
Underwriting, Insurance, Business Process, Process Mapping, Team Leadership, Building Relationships, Business Process Mapping, Customer Service, Property & Casualty..., Management, Process Improvement, Claim, Casualty, Risk Management, Reinsurance, Commercial Lines, General Insurance, Cross-functional Team..., Liability, Call Centers, Business Requirements, Umbrella Insurance, Quality Assurance, Legal Liability, Analysis, Commercial Insurance, Claims Management, Brokers, Team Management, CPCU, Homeowners, Business Analysis, Casualty Insurance, Leadership, Team Building, Training, Vendor Management
Education
Colorado State University
Bachelor, Business Management
CSAA Insurance Group June 2010 - Present
JPMorgan Chase (formerly Washington Mutual) March 2005 - November 2009
Panasonic 2001 - 2003
Skills
Business Analysis, Vendor Management, Project Management, Visio, SDLC, System Deployment, System Design, Quality System, UAT coordination, Quality Center, Quality Assurance, Requirements Analysis, Requirements Gathering, Functional Requirements, Functional..., Agile Methodologies, Agile Project Management, Business Requirements, Test Planning, Software Quality..., Process Improvement, Business Process..., Analysis
Education
Diablo Valley College 2010 — 2010
Project Management
Western Washington University 2004 — 2005
BA, Linguistics, Business Administration
ASPE Business Analyst Bootcamp
BBC 2014
BBC 2014
General Motors July 2015 - Present
CSAA Insurance Group December 2013 - July 2015
Godaddy.com 2011 - 2013
United States Marine Corps June 1977 - August 1984
Skills
Troubleshooting, Customer Service, Computer Hardware, HTML, Linux, SQL, Web Development
Education
DeVry University Phoenix, AZ 2008 — 2014
Bachelor's Degree, Computer Information Systems, Major: Web Applications, 3.5 GPA
DeVry University Phoenix, AZ 2008 — 2014
Bachelor of Science (B.S.), Computer Information Science/Web Applications
Convergenz May 2015 - Present
CSAA Insurance Group October 2010 - March 2015
American Fidelity June 2009 - October 2010
Midland Mortgage September 2004 - January 2008
Skills
Property & Casualty..., Insurance, Underwriting, General Insurance, Claim, Liability, Property Damage, Claims Management, Homeowners, Claims Handling, Training, Call Centers, Management, Casualty Insurance, Customer Service, Finance, Microsoft Office
Education
University of Central Oklahoma - College of Business Administration 2005 — 2014
Bachelor's Degree, Management Information Systems, 3.56
Hilton Santa Clara Hotel September 2015 - Present
Villa Florence Hotel - JRK Hotel Group June 2014 - September 2015
Franklin Templeton Investments October 2005 - July 2008
CSAA Insurance Group October 1985 - October 1999
Skills
Customer Service, Hospitality, Hotels, Hospitality Industry, Front Office, Hospitality Management, Tourism, Yield Management, Revenue Analysis, Event Management, Restaurants, Customer Satisfaction
Education
San Francisco State University
Certificate in Hospitality and Tourism Management, Hospitality Administration/Management
Golden Gate University
Master's degree, Taxation
De Anza College
Associate of Science (A.S.), Paralegal Studies
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group December 2013 - April 2015
Education
Florida State University 2009 — 2011
Sport Management
Fairleigh Dickinson University-College at Florham 2007 — 2008
Entrepreneurship/Entrepreneurial Studies
CSAA Insurance Group March 2008 - Present
Gila River Indian Community Department of Corrections September 2003 - February 2008
Ropak Corporation 2002 - 2004
Claire sprayway manufacturing 2000 - 2001
United States Air Force Security Forces 1988 - 1992
Skills
Business Services, Maximo, Vendor Management, Project Management, Quality Assurance, Change Management, Process Improvement, IT Management, SDLC, ITIL, SharePoint, IT Strategy, Troubleshooting, Requirements Gathering, PMO, PMP, IT Service Management, Disaster Recovery, Program Management, Requirements Analysis, Project Portfolio..., Business Analysis, Enterprise Architecture, IT Operations, Software Project..., Business Process, Resource Management, Visio, Integration, MS Project, Software Documentation, Business Intelligence, Business Process..., Business Requirements, Governance, Release Management
Education
DeVry University Phoenix
Elgin Community College
Mesa Community College
Streamwood, IL
MetLife November 2012 - Present
CSAA Insurance Group January 2010 - November 2012
AAA NCNU January 2010 - October 2012
Skills
Property Damage, Property, Claims Handling, Liability, Call Center, Umbrella Insurance, Claims Resolution, Claim Investigation, Customer Satisfaction, Underwriting, Claims Management, Team Building, Customer Experience, Leadership, Time Management
Education
Full Sail University 2013 — 2015
Bachelor of Arts (BA), Computer Animation, First Year
University of Nevada-Las Vegas 2005 — 2009
Bachelors, Communications
CSAA Insurance Group July 1996 - Present
CSAA 1996 - 2008
National Power Company 1992 - June 1996
Skills
Business Analysis, Process Improvement, Business Process..., PeopleSoft, Accounts Payable, Requirements Gathering, Vendor Management, Team Building, Purchasing, Finance, Analysis, Cross-functional Team..., Budgets, Access, ERP
Education
Golden Gate University 1991 — 1993
BS, Accounting
City College of San Francisco 1985 — 1987
AA, General Ed
AIG December 2014 - Present
CSAA Insurance Group January 2014 - June 2014
O'Reilly Auto Parts May 2012 - May 2013
Eagles FM Radio Station August 2009 - May 2010
Eagles FM Radio Station October 2008 - May 2010
Skills
Leadership, Human Factors, Research, Safety Management..., Testing, Facebook, Human Computer..., Flights, Troubleshooting, Public Speaking, Spanish, Microsoft Office, Aviation, Airport Management, Accident Investigation, Transportation, Transportation..., Team Leadership, Management
Education
Embry-Riddle Aeronautical University-Worldwide 2011 — 2013
Bachelor's degree, Airport Management, Aviation Safety
Embry-Riddle Aeronautical University 2008 — 2012
BS, Safety Science/Human Factors
Grant Thornton LLP January 2015 - Present
CSAA Insurance Group January 2008 - June 2014
Pacific Maritime Association March 2006 - December 2007
Danville Hospital October 2005 - March 2006
Chop Shop Salon January 2005 - October 2005
Virgil Chavez Land Surveying July 2002 - June 2004
Dugan Remodeling November 2001 - July 2002
Skills
Administrative..., Training, Insurance, PowerPoint, Office Management, Visio, SharePoint, Customer Service, Time Management, Project Management, Research, Event Planning, Executive..., Outlook, Microsoft Office, Team Building, Invoicing, Human Resources, Access, Data Entry, Budgets, Spreadsheets, Microsoft Word, Event Management, Accounting, Project Planning, Oracle HR, Microsoft Excel, Database Admin, Analysis, Policy, PeopleSoft, Leadership, System Administration, Data Analysis, Program Management, Software Documentation, Process Improvement, Database Management, Meeting Management, Mac, Analytical Skills
Education
University of Phoenix
Business Administration and Management, General
Learn iT
Advanced Microsoft Office
Office Dynamics
19th Annual Conference for Administrative Excellence
Diablo Valley College
General Coursework
CSAA Insurance Group February 2014 - Present
CSAA Insurance Group January 2012 - February 2014
CSAA Insurance Group September 2009 - January 2012
DHL August 2002 - August 2008
DHL Express 2002 - 2008
Buckeye CableSystem January 2001 - December 2001
Tosco Marketing January 2000 - December 2000
MicroAge June 1998 - January 2000
MicroAge 1998 - 2000
Skills
Business Analysis, Project Management, System Administration, Windows, Networking, Training, Network Systems, OSI, ITIL, Process Improvement, Vendor Management, Active Directory, IT Management, IT Service Management, Incident Management, Servers, Management, Disaster Recovery, Technical Support, Infrastructure, VMware, IT Operations, SQL, IT Strategy, Help Desk Support, Visio, SharePoint, Network Administration, Data Center, System Deployment, Integration, Enterprise Architecture, SDLC, PMO, Project Portfolio..., Requirements Analysis, PMP, Software Documentation, Requirements Gathering, Release Management, Service Delivery, Software Project..., Service Desk, Business Process, Service Management, Business Process..., Solution Architecture, Business Requirements, HP Openview, Sla
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master of Information System Management, Management Information Systems and Services
DeVry University Phoenix 2010 — 2012
Bachelor of Science (B.S.), Technical Management
Paradise Valley Community College 2007 — 2009
AAS, Computer Information System
CSAA Insurance Group April 2012 - Present
Statera February 2011 - April 2012
PetSmart, Inc. January 2005 - February 2011
PF Changs, Inc October 2003 - January 2005
Nuveen Investments, Inc. November 2000 - October 2003
Intelliworxx, Inc. June 1999 - October 2000
Automated Concepts, Inc July 1998 - June 1999
Key Communications Service, Inc. January 1995 - June 1998
USAF April 1991 - January 1995
Skills
User Interface Design, Usability, Software Design, Software Development, .NET, C#, System Architecture, Technical Leadership, SDLC, Microsoft SQL Server, SQL, JavaScript, HTML, ASP.NET MVC, WPF Development, MVVM, ALM, Enterprise Architecture, Integration, ASP.NET, IIS, SOA, REST, Innovation, Mentoring, Web Services, SSRS, Software Project..., Requirements Analysis, Web Applications, Team Leadership, Strategic Planning, VB.NET, XML, Scrum, jQuery, CSS, Web Design, Problem Solving, Technical Writing, SharePoint, SSIS
Education
Park University 1991 — 1995
BS
Community College of the Air Force 1991 — 1994
A.A.S.
CSAA Insurance Group July 2004 - Present
Skills
Casualty, Claim Investigation, Adjustments, Property Damage, Claim
Education
Colorado Technical University 1997 — 2001
BS, MIS
CSAA Insurance Group December 2011 - Present
Encore Discovery Solutions January 2009 - December 2011
CrystalTech Web Hosting Inc. January 2005 - December 2008
CrystalTech Web Hosting Inc November 2004 - December 2008
Pacific Office Automation July 2003 - November 2004
Pacific Office Automation July 2003 - November 2004
Atlas Construction Supply, Inc. November 2002 - May 2003
Atlas Construction Supply, Inc November 2002 - May 2003
Industrial Fiber Optics January 2002 - November 2002
Grainger Inc August 2000 - November 2001
Skills
Microsoft SQL Server, Troubleshooting, IIS, Windows Server, SQL, Active Directory, Databases, Disaster Recovery, System Administration, Integration, HTML, Operating Systems, Servers, Windows, Process Improvement, Security, Database Administration, Cloud Computing, Software Documentation, Database Design, T-SQL, Microsoft Exchange, ITIL, Visio, Oracle, IT Management, Microsoft Technologies, Networking, Network Administration, Network Security, .NET, SDLC, DNS, Management, Visual Basic, Software Development, Windows 7
Education
TechSkills 2008 — 2008
Microsoft SQL Database Administrator, MCDBA
DeVry University 2003 — 2005
Bachelor of Science, Computer Information Systems
Mesa Community College 2000 — 2002
AA, General Studies
Sierra High School 1991 — 1995
Pacific Specialty Insurance Company July 2015 - Present
CSAA Insurance Group May 2013 - December 2014
CompWest Insurance December 2006 - October 2012
California State Automobile Association and Interinsurance Bureau 1999 - 2006
California Casualty Management Company 1995 - 1999
Concord General 1994 - 1995
GTE REinsurance 1988 - 1993
Skills
Performance management..., Enterprise planning and..., Key finance liaison..., Executive, Board and..., Enterprise mission,..., Business transformation, General, benefits and..., Internal and external..., Expense management, Loss reserves, Investments/Treasury, Cash management, Internal controls, Financial policies and..., Federal, state and..., CPA, active license, Executive presence and..., Strong collaborative..., Financial Analysis, Insurance, Property & Casualty..., Workers Compensation, Accounting, Forecasting, Risk Management, Underwriting, Reinsurance, Internal Controls, Cash Management, Business Transformation, Expense Management, Enterprise Risk..., Leadership, Process Improvement, Strategy, Employee Benefits, Finance, Auditing, Strategic Planning, Financial Services, Internal Audit
Education
Georgia State University - J. Mack Robinson College of Business
Bachelor of Business Administration (BBA), Accounting
CSAA Insurance Group August 2012 - Present
Kaiser Permanente October 2011 - August 2012
NetApp March 2011 - October 2011
PayPal October 2010 - March 2011
Solta Medical, Inc. June 2010 - October 2010
VMware April 2005 - June 2009
Children and Family Resources July 2002 - April 2005
Portal 2000 - 2002
IMX Mortgage Exchange 1997 - 1998
Adobe 1994 - 1996
Education
University of Phoenix 2010 — 2011
Colorado State University-Global Campus 2011 — 2012
CSAA Insurance Group April 2004 - Present
Andre Maltais Photography October 2010 - Present
Gap, Inc October 2002 - February 2004
Ask Jeeves, Inc July 2001 - June 2002
CNET Networks, Inc. April 1999 - March 2001
Williams-Sonoma, Inc April 1997 - August 1998
Stanford University August 1995 - April 1997
Skills
PeopleSoft, Forecasting, Microsoft Excel, Analysis, Auditing, Hyperion Planning, Budgets, Finance, Strategic Financial..., Project Planning, Process Improvement, Financial Analysis, Business Analysis, Software Documentation, Call Centers, Insurance, Visio, Management, Financial Modeling, Accounting, Financial Reporting, Financial Forecasting, Competitive Analysis, Accounts Receivable, Training, Excel, PeopleSoft Financials, Corporate Finance, Leadership, Strategy
Education
University of California Berkeley Extension 2002 — 2008
Certificate In Finance, Corporate Finance
Emory University 1991 — 1995
BA, Political Science
Hamilton-Wenham Regional High School 1988 — 1991
CSAA Insurance Group August 2009 - Present
Cal State Auto Association November 2004 - August 2009
Skills
Insurance, Requirements Gathering, Visio, Business Analysis, Process Improvement, SDLC, Analysis, Property & Casualty..., Risk Management, Business Requirements, Claim, Requirements Analysis, General Insurance, Data Analysis, Access, Volunteering, Vendor Relationship..., Sports Coaching
Education
Diablo Valley College 1993 — 1998
CSAA Insurance Group March 2011 - Present
Skills
Commercial Insurance, Insurance, Risk Management, Property & Casualty..., Underwriting, Investments, Liability, Casualty, Reinsurance, Legal Liability
Education
Notre Dame de Namur University 1999 — 2001
MBA, Finance
Dickinson College 1987 — 1991
BA, Political Science
Pioneer Services April 2015 - Present
Pioneer Services January 2011 - June 2015
Pioneer Services March 2009 - December 2010
Pioneer Services October 2008 - February 2009
Pioneer Services January 2005 - September 2008
Pioneer Services September 2004 - December 2004
CSAA Insurance Group August 1998 - March 2004
Credit One Bank (Bank of Marin Credit Card Services) March 1996 - August 1998
Skills
Call Centers, Process Improvement, Customer Service, Forecasting, Business Analysis, Microsoft Excel, Operations Management, Analysis, Workforce Management, Customer Experience, Data Analysis, Banking, Team Building, Sales, Leadership, Management, Microsoft Office, Team Leadership, Credit
Education
Gannon University 1990 — 1994
Bachelor of Science (BS), Computer Science
CSAA Insurance Group September 2013 - Present
Farmers Insurance June 1999 - September 2013
Farmers 2009 - 2010
21st Century Insurance September 2007 - September 2009
AIG March 2007 - September 2009
AIG 2002 - 2007
Royal Insurance 1990 - 2000
Skills
Liability, Property & Casualty..., Casualty, Insurance, Commercial Insurance, Claim, Onboarding, Negotiation, Underwriting, Recruiting, Litigation Management, General Insurance
Education
Florida State University 1986 — 1989
B.A., Political Science
CSAA Insurance Group January 2013 - Present
CSAA Insurance Group August 2012 - January 2013
CSAA Insurance Group February 2011 - August 2012
CSAA Insurance Group March 2005 - February 2011
CSAA Insurance Group March 2003 - March 2005
CSAA Insurance Group August 2000 - March 2003
CSAA Insurance Group March 1999 - August 2000
Skills
Property & Casualty..., Underwriting, Umbrella, CPCU, Excel, Access, SQL, SAS, Umbrella Insurance, Liability, Reinsurance, Microsoft Excel, Customer Satisfaction, Homeowners, Business Requirements, Risk Management, Customer Service, P&C Insurance, Actuarial Science, Personal Lines Auto, Watercraft, Flood Insurance, Legal Liability, General Insurance, Whole Life, Employee Benefits, Claims Handling, Claim, Insurance, Litigation Management, Subrogation, Commercial Lines, Property Damage, Claims Resolution, Commercial Insurance
Education
Excelsior College 2013 — 2014
Bachelor of Science (B.S.), Risk Management and Insurance
AICPCU
CPCU, ARM, AINS, API
CSE Insurance Group November 2001 - Present
CSAA Insurance Group March 1996 - December 2000
Skills
Insurance, Business Analysis, Risk Management, General Insurance, Underwriting, Management, Process Improvement, Project Management, Customer Service, Analysis
Education
College of San Mateo 1994 — 1995
Insurance Institute of America 1983 — 1985
Certificate of Insurance, Insurance
CSAA Insurance Group April 2014 - Present
CSAA Insurance Group November 2010 - April 2014
CSAA Insurance Group September 2007 - November 2010
Hospitality Solutions International 2000 - 2005
Skills
Technical Support, Call Center, Troubleshooting, Information Technology, Help Desk Support, Windows XP, Active Directory, Windows 7, Incident Management, Software Documentation, Computer Hardware, Software Installation, ITIL, VPN, Service Now, CompTIA A+ Certification, MSDST, Call Centers
Education
Glendale Community College
Paradise Valley Community College
CSAA Insurance Group October 2014 - Present
Computer Science and Computer Information Systems - Project Management August 2013 - Present
Peace Corps August 2007 - August 2013
Pixar Animation Studios December 2000 - May 2002
Pixar Animation Studios February 2000 - December 2000
Pixar Animation Studios August 1999 - February 2000
Skills
Event Planning, Editing, Non-profits, Customer Service, Recruiting, Training, Event Management, Interviews, Microsoft Office, Employee Relations, Technical Support, Nonprofits, Time Management, Community Outreach, Research
Education
Diablo Valley College 2013 — 2015
Associate of Science (AS), Computer Science
University of California Cooperative Extension
Master Gardener Certification
University of California, Davis 2005 — 2007
BA, International Relations
Solano Community College 2003 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities
Saama Technologies February 2011 - Present
CSAA Insurance Group October 2013 - Present
Apple April 2012 - September 2013
Infosys November 2003 - February 2011
Mahan Computers (I) Ltd July 2002 - November 2003
Polaris Software Ltd January 2002 - July 2002
Skills
Data Warehousing, Big Data, Informatica, Business Objects, Teradata, ETL, Business Analysis, New Business Development, Project Management, Program Management, Account Management, Data Modeling, Business Intelligence, Pre-sales, Business Process, SDLC, PMP, Solution Architecture, CRM, Requirements Analysis, Requirements Gathering, Software Project..., Databases, Global Delivery, PL/SQL, Oracle, Management, Agile Methodologies, Data Integration, IT Strategy
Education
Maharshi Dayanand University 1999 — 2002
MCA, Computer Applications
Delhi University 1996 — 1999
BSc Computers, Computer Application
Delhi Public School - R. K. Puram 1994 — 1996
High School, Science - Technical Drawing
Banasthali Public School 1984 — 1994
Secondary School, Science
CSAA Insurance Group January 2012 - Present
Fireman's Fund December 1998 - October 2011
California State Automobile Association (AAA) 1997 - 1998
California State Automobile Association (AAA) 1982 - 1997
Skills
Requirements Gathering, SDLC, Requirements Analysis, Business Requirements, Business Analysis, User Documentation, Interviewing Skills, Test Cases, Use Case Analysis, Analysis
Education
Dominican University of California
BA
CSAA Insurance Group February 2013 - Present
Progressive Insurance July 2009 - March 2012
Progressive Insurance June 2008 - August 2008
Federal Reserve Board July 2004 - June 2007
Skills
Product Management, P&L Responsibilities, Pricing Analysis, Business Analysis, Segmentation, Competitive Analysis, Sales Management, Research, Strategy, Insurance, Product Marketing, Strategic Partnerships, Product Development, Analytics, Portfolio Management, Management, Market Analysis, P&L Management, Data Analysis
Education
Carnegie Mellon University - Tepper School of Business 2007 — 2009
MBA, General Management, Marketing, Strategy
University of California, Santa Barbara 2000 — 2004
BA, Economics/Mathematics, Minor in Statistical Science
CSAA Insurance Group September 2012 - Present
Robert Half International November 2011 - May 2012
Levi Strauss & Co. July 2011 - September 2011
Dagaz July 2009 - June 2011
US Army January 2009 - July 2009
International Reliability Consultants (IRC), August 2008 - December 2008
NetXperts, Inc March 2003 - August 2008
Chevron Information Technology Company (CITC) October 1995 - December 2001
Automatic Data Processing (ADP) April 1994 - October 1995
Chevron Information Technology Company August 1985 - March 1993
Skills
Visio, Requirements Gathering, SharePoint, COBOL, Access, DB2, Oracle, Microsoft SQL Server, InfoPath, JCL, Visual Studio, .NET, Unix, C#, HTML, XP, Java, Data Analysis, Project Management, SAP
Education
Diablo Valley College 1980 — 2008
Computer Science
CSAA Insurance Group April 1981 - Present
AAA--California State Automobile Association 1981 - Present
AAA Northern California, Nevada & Utah 1981 - Present
California State Automobile Association (CSAA) 1981 - Present
AAA Northern California-Nevada-Utah (NCNU) 1981 - Present
AAA NCNU 1981 - June 2012
California State Automobile Association (AAA) 1981 - June 2012
AAA Nevada, Northern California & Utah 1981 - May 2012
CSAA December 2000 - April 2011
Skills
Litigation Management, Privacy Law, Arbitration, Mediation, Insurance, Litigation, Employment Law, Risk Management, Corporate Law, Product Liability, Legal Writing, Commercial Litigation, Claim, Legal Research, Intellectual Property, Liability, Civil Litigation, Legal Liability, Subrogation, Mergers & Acquisitions, Licensing
Education
Villanova Law School 1977 — 1980
Doctor of Law (J.D.), Law
Cornell University 1973 — 1977
Bachelor of Arts (BA), Economics and German Literature
TEKsystems June 2008 - Present
Mary Kay Inc. 2013 - February 2013
Alameda Power & Telecom 2006 - 2008
CSAA Insurance Group 2005 - 2006
Skills
Internet Recruiting, Applicant Tracking..., Screening Resumes, Recruiting, Benefits Negotiation, Talent Acquisition, Project Management, Telecommunications, Vendor Management, Contract Recruitment, SDLC, Staffing Services, SQL, Human Resources, Active Directory, Windows, Technical Recruiting, Customer Service, Management, Sourcing, Team Building, Cold Calling, Troubleshooting, Screening, Computer Hardware, Networking, Staff Augmentation
Education
Fisk University
Bachelor of Science (BS), Psychology
CSAA Insurance Group July 2014 - Present
Progressive Insurance January 2012 - Present
Progressive Insurance January 2009 - December 2011
Farm Bureau Insurance August 1994 - January 1996
Skills
Wyoming licensed, New Mexico Licensed, Property Damage, Casualty, Claim, Claims Management, Liability Analysis, Insurance, Liability, Legal Liability, Commercial Insurance, General Insurance, Property & Casualty..., Claim Investigation, Subrogation, Commercial Lines, Casualty Insurance
Education
Fort Hays State University 1985 — 1990
B.S., Business Communication
Fort Hays State University 1985 — 1990
Bachelor - Business Communications, Business/Corporate Communications
CSAA Insurance Group August 2013 - Present
CSAA Insurance Group May 2012 - August 2013
The Hartford November 2010 - May 2012
Skills
Information Technology, Insurance, Software Development, Team-oriented, Business Analysis, Support Analysts, Claims Handling, Auto Claims, Marketing, Finance, Accounting, Customer Service, Claim, Agile Methodologies, Guidewire, Applications, Requirements Analysis, Property & Casualty..., Document Management, IT Operations, Liability, Claim Investigation, Systems Analysis, SharePoint, Integration, Requirements Gathering, Business Process, SDLC
Education
University of North Texas 2006 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Emmanuel College 2005 — 2006
Bachelor of Business Administration (BBA)
CSAA Insurance Group July 2013 - Present
Apollo Group July 2009 - July 2013
United Software Group Inc February 2008 - June 2009
Skills
Unix, Java, Brainbench..., Salesforce.com, Apex Programming, SDLC, SOA, Web Services, Software Development, Scrum, SQL, Agile Methodologies, REST, Java Enterprise Edition, JavaScript, Software Engineering, Tomcat, Maven, JUnit, Hibernate, Struts, SOAP, SoapUI, Subversion, Eclipse, Ant, JSP, Servlets, Spring Framework
Education
Fairleigh Dickinson University 2006 — 2008
Master's degree, Electrical, Electronics and Communications Engineering
Anna University 2002 — 2006
Bachelor of Engineering (B.E.), Electronics and communication
CSAA Insurance Group April 2005 - Present
Hertz Local Edition September 2002 - December 2004
Sands on Broadway January 2002 - July 2002
Keebler Company June 2001 - October 2001
Denver Nuggets and Colorado Avalanche May 2000 - August 2000
Skills
Property & Casualty..., Customer Satisfaction, Sales, Insurance, Customer Service, Claim, Management, Leadership, Claims Management, Retail, Professional Liability, Training, Analysis, Claims Handling, Commercial Lines, Legal Liability, General Insurance, Casualty, Subrogation, Liability Analysis, Claim Investigation, Liability, Personal Injury
Education
Colorado Technical University 2007 — 2008
M.B.A., Business Administration-Project Management
Colorado State University 1997 — 2001
B.S., Business Administration
St. Mary's High School 1993 — 1997
CSAA Insurance Group 1988 - Present
Hollister Garage, Inc. 1987 - 1988
Teledyne McCormick Selph 1985 - 1987
Skills
Claim, Claims Management, Claims Handling, Training, Supervision, Vendor Management, Insurance, Casualty, Subrogation, Liability, Property Damage, Claim Investigation, Property & Casualty..., Claims Resolution, Legal Liability, Automobile, Litigation Management, General Insurance, CPCU, Casualty Insurance, Customer Service
Education
Gavilan College 1984 — 1986
Liberal Arts
Evergreen Valley College 1982 — 1984
General Education /Art
CSAA Insurance Group October 2011 - Present
AAA NCNU February 2009 - Present
Pearson School Systems 2002 - 2008
Skills
SQL, Business Intelligence, SDLC, Requirements Analysis, Software Documentation, Software Project..., Microsoft SQL Server, Visio, Business Analysis, Project Management, PMP, ITIL, SharePoint, Requirements Gathering
Education
DeVry University 1998 — 2001
BS, Computer Science
CSAA Insurance Group August 2013 - Present
BoA August 2012 - August 2013
GO Financial January 2011 - August 2012
PetSmart May 2010 - January 2011
MetLife January 2005 - May 2010
The Boeing Company June 1997 - January 2005
Skills
Visio, Access, Microsoft Excel, Requirements Gathering, ETL, Waterfall, SharePoint, Informatica, Business Analysis, SSIS, T-SQL, Process Improvement, PMP, Software Development, Oracle, Data Modeling, Data Warehousing, Project Management, Requirements Analysis, Visual Studio, Business Intelligence, Databases, SQL
Education
City University of Seattle 2002 — 2005
Masters, Computer Science
Eastern Washington University 1994 — 1997
BA, Liberal Arts, Computer Science
Brigham Young University - Idaho 1989 — 1993
AA, Policial Science, Business Admin.
CSAA Insurance Group May 2014 - Present
CSAA Insurance Group April 2010 - May 2014
Farmers Insurance March 2009 - April 2010
Home Depot January 2008 - February 2009
ETI Professionals Inc September 2006 - December 2007
Satyam Computer services Limited June 2004 - December 2005
Skills
Unix, Leadership, Disaster Recovery, AIX, SDLC, SQL, ITIL, Linux, System Administration, Problem Solving, Unix Shell Scripting, Servers, Security, VMware, Virtualization, Project Management, Solaris
Education
Dakota State University 2006 — 2007
MSIS, Information Technology
Osmania University
Bachelor of Engineering
CSAA Insurance Group 1996 - Present
State Farm Mutual Automobile Company 1990 - 1996
Skills
Litigation, Courts, Arbitration, Insurance, Claim, Trials, Depositions, Liability, Property & Casualty..., Litigation Management, Contract Negotiation, Analysis, Product Liability, Personal Injury, Civil Litigation, Casualty, Legal Writing, Subrogation, Workers Compensation, Insurance Law, Mediation, Claims Management, Legal Liability, Property Damage, Personal Injury..., Professional Liability, Commercial Litigation, Torts
Education
Widener University School of Law 1985 — 1989
J.D., Law
Drexel University 1977 — 1979
M.S., Biological Sciences
Widener University 1974 — 1977
B.S., Biology
San Francisco Conservation Corps February 2012 - Present
American Wine Distributors July 2008 - December 2011
PC Tools June 2007 - July 2008
Villa Italia March 2006 - June 2007
Marina Auto Body May 2000 - December 2005
Kozmo.com December 1999 - April 2001
CSAA Insurance Group June 1992 - December 1997
Skills
Fundraising, Non-profits, Italian, Nonprofits, Accounting, Payroll, Finance, Budgets, Account Reconciliation, Financial Analysis, Management
Education
City College of San Francisco
Mercy High School
CSAA Insurance Group 2010 - Present
Selective Insurance Company November 1997 - April 2010
WRS Restoration 2010 - 2010
Skills
Contract Negotiation, Contractors, Construction Management, Contract Management, Construction, Negotiation, Claim, Budgets, Property & Casualty..., Claims Management, Insurance, Commercial Insurance, General Insurance, Team Building, New Business Development, Subrogation, Liability, Workers Compensation
Education
George Mason University 1988 — 1991
BA, History
CSAA Insurance Group May 2012 - Present
DePaul Law Journal for Social Justice September 2014 - Present
Superior Court of Arizona - Maricopa County May 2014 - August 2014
DePaul University College of Law May 2014 - August 2014
AAA NCNU May 2010 - May 2012
Skills
Legal Writing, Research, Public Speaking, Visio, Business Analysis, SharePoint, Microsoft Office, PeopleSoft Financial
Education
DePaul University College of Law 2013 — 2016
Juris Doctor
Loyola Marymount University 2008 — 2012
Bachelor of Arts (BA), English & Philosophy
CSAA Insurance Group July 2013 - Present
Freeport Distribution October 2012 - July 2013
@Work Personnel Services June 2012 - October 2012
Greg Whigham Insurance June 2009 - September 2011
Advance Services, Inc. January 2009 - April 2009
Office Team August 2008 - December 2008
Target November 2007 - April 2008
National Property Inspections May 2006 - September 2007
Lowe's Home Improvement April 2005 - April 2006
RBC Wealth Management February 2000 - August 2004
Skills
Data Entry, Time Management, Training, Customer Service, Telephone Skills, Leadership, Management, Microsoft Excel, Microsoft Word
Education
Glendale Community College 1978 — 1988
50+ hours
CSAA Insurance Group May 1995 - August 2004
Blue Shield of California January 1991 - April 1995
National Association of Securities Dealers November 1985 - August 1988
Education
The University of Montana - School of Business Administration 2012 — 2014
n/a - CPA education requirements, upper division accounting
Columbia University - Columbia Business School 1988 — 1990
Master of Business Administration (MBA)
U.C. Berkeley 1981 — 1985
Bachelor's degree, Finance and Marketing
CSAA Insurance Group September 2013 - Present
Ross Stores September 2012 - September 2013
Sleep Train Inc February 2007 - September 2012
North bay AVS design December 2005 - December 2006
North Bay AVS Design December 2005 - December 2006
Audio Video October 2004 - October 2005
Bay View Cafe July 2000 - July 2004
Skills
Leadership, Training, Recruiting, Sales, Coaching, P, Profit, Hiring, Store Management, Inventory Management, Visual Merchandising, Inventory Control, Customer Service, Team Building, Microsoft Excel, POS, Employee Training, Merchandising, Retail, Income Statement, Loss Prevention, Retail Sales, Management, Store Operations, Interviews, Leadership Development, Microsoft Word, PowerPoint, Driving Results, Big Box, Sales Management, Strategic Planning, Customer Satisfaction
Education
College of the Redwoods 2002 — 2004
Associate of Science (A.S.), International Business
Mendocino Academy 2000 — 2002
College of the Redwoods
International Business Relations
Self study online for Health and Insurance (New York Life insurance) September 2013 - Present
AT&T 2003 - 2011
Fireman's Fund Insurance Company December 1999 - October 2001
CSAA Insurance Group May 1977 - April 1999
Skills
Telecommunications, Wireless, VoIP, Managed Services, IP, Unified Communications, Call Centers, MPLS, Telephony, Ethernet, Direct Sales, Mobile Devices, Solution Selling, T1, Broadband, Customer Retention, GSM, Customer Experience, LTE, Customer Satisfaction
Education
Boston Reed College 2012 — 2013
Clinical Medical Assistant
City College of San Francisco 1997 — 1999
Communication
City College of San Francisco 1997 — 1999
Cummunications, General Studies
Anthony School of Real Estate 1985 — 1986
Bosston Reed College
CSAA Insurance Group April 2013 - Present
Farmers Insurance 2012 - 2013
Titlemax 2011 - 2012
Aaron's, Inc July 2005 - July 2011
Skills
Sales, Claim, Customer Satisfaction, Customer Service, Health Insurance, Insurance, Liability, Life Insurance, Retail, Sales Management, Strategic Financial..., Underwriting
Education
Emerson College
CSAA Insurance Group 1979 - Present
Education
Fresno City College 1971 — 1973
Nursing Education
CSAA Insurance Group 2004 - Present
Office Depot March 1995 - March 2004
Skills
Administrative..., Business Travel, Travel Planning, Travel Arrangements, Customer Service, Customer Satisfaction, Customer Retention, Insurance, Sales, Reservation, Airline Reservations, Leisure Travel, Resorts, Office Administration, Communication Skills, Car Rental, Administrative Work, Customer Engagement, Customer Support, Microsoft Office, Passion for Helping..., Passion for Success, Passport
Education
Chabot College
Associate's degree, Liberal Arts and Sciences/Liberal Studies
Larry Winston Construction May 2013 - January 2014
CSAA Insurance Group 2003 - 2009
Skills
Health Insurance, Auto Insurance..., Microsoft Word, Microsoft Excel, Microsoft Office, Office Administration, Call Centers, Customer Service, General Insurance, Insurance, Property
Education
Cosumnes River College 2010 — 2013
Associate of Arts (AA)
Mt Diablo High School 1990 — 1994
Diploma
CSAA Insurance Group Auto Claims AdjusterAAA Mid Atlantic Insurance GroupFebruary 2001 - June 2012
GE Financial Assurance March 1999 - August 2001
Skills
Property & Casualty..., Casualty Insurance, General Insurance, Claims Management, Commercial Insurance, Legal Liability, Underwriting, Property Damage, Subrogation, Umbrella Insurance, Workers Compensation, Reinsurance, Professional Liability, Life Insurance, Health Insurance
Education
Insurance Society of Philadelphia 1996 — 2001
Associate Degree in Claims, Claims
Community College of Philadelphia 1978 — 1983
Associate's degree, business
CSAA Insurance Group 2004 - 2014
Adelphia Cable May 2000 - June 2002
Skills
Insurance Claims, Customer Service, Supervisory Skills, CNA
Education
Colorado State University 2002 — 2004
Mary Mount University 2000 — 2002