CSAA Insurance Group
Industry: Insurance company
DescriptionFounded: 1907 Subsidiaries: Western United Insurance Company, Parent organization: California State Auto Group
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CSAA Insurance Group Employees
BlackRock August 2015 - Present
CSAA Insurance Group December 2011 - Present
Delaware County Community College September 2010 - February 2012
Skills
Public Speaking, Commercial Insurance, Claim, Customer Service, PowerPoint, Leadership, Insurance, Social Media, Social Networking, Training, Event Planning, Fundraising, Community Outreach
Education
Wilmington University 2014 — 2015
Master of Science (MS), Human Resources Management and Services
Kutztown University of Pennsylvania 2006 — 2010
Bachelor of Science (B.S.), Sports Studies
CSAA Insurance Group 2012 - Present
Hunsucker Defense Firm March 2008 - January 2009
AOL July 2005 - January 2007
Skills
Claims Management, Community Outreach, Claims Handling, Leadership Development, Fundraising, Program Development, Organizational..., Public Speaking, Adjusters, Nonprofits, Leadership, Organizational..., Insurance, Strategic Planning, Volunteer Management, Claims Resolution, Homeowners, Casualty, Claim, Liability
Education
Southern Nazarene University 2013 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Southern Nazarene University 2011 — 2012
Bachelor's degree, Organizational Leadership, 3.6
Oklahoma State University 2008 — 2011
Public Service, Public Administration
CSAA Insurance Group January 2014 - Present
Education
Rowan University 2011 — 2013
Bachelor of Arts (B.A.), Spanish Language and Literature
Salisbury University 2009 — 2011
Bachelor of Arts (B.A.), Spanish Language and Literature
The University of Chicago 2012 - 2013
CSAA Insurance Group June 2010 - August 2010
Allstate February 2007 - February 2008
Skills
Customer Service, IT Management, IT Strategy, Cellular Communications, Cellular Analysis, Account Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Insurance, Project Planning, Project Management, Windows Movie Maker, Promotions, Sales, Sponsorship Sales, Public Relations, Writing
Education
Purdue University Calumet 2009 — 2014
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
CSAA Insurance Group January 2015 - Present
self April 2013 - Present
Erie Insurance Group June 2014 - August 2014
Lord & Taylor June 2013 - December 2013
WellCare December 2004 - April 2013
Quintiles 2003 - 2004
Kansas City Southern Railway 2003 - 2003
Sprint 2000 - 2001
Missouri Gas Energy 1999 - 2000
Wells Fargo (orig First Security Bank) 1998 - 1999
Skills
COBOLII, HLASM, Unix, IBM Mainframe, JES2, ISPF, SDSF, SAS Base, SAS, COBOL, JCL, Testing, DB2, Teradata, SAS macros, Data Warehousing, Requirements Analysis, SDLC, Visio, TFS, Debugging Code, SQL, SQL Tuning, Mentoring, ESP scheduler, Databases, Data Modeling, CLIST, REXX, Oracle, Analysis, ETL, Quality Assurance, Data Integration, StarTeam, Endevor, Mainframe, Database Design, Data Management, Informatica, Endeavor, Data Mining, Toad, Programming, Systems Analysis, Data Analysis, Business Intelligence, TSO, PL/SQL, OLAP
Education
Purdue University 1964 — 1972
Bachelor of Science (BS), Biology Teacher Education
Purdue University Calumet 1973 — 1978
Master of Science (MS, ABD), Educational Leadership and Administration, General, 5.26/6.0
ECPI 1984 — 1985
Certificate, Computer Programming, A+
GretPix October 2014 - Present
CSAA Insurance Group August 2010 - October 2014
LexisNexis June 2008 - August 2010
Steelcard February 2005 - June 2008
Veronica Mars January 2004 - January 2005
Various Film Production Companies January 1995 - January 2005
KMGQ March 1992 - January 1995
Skills
Information Technology, Systems Analysis, Operating Systems, Requirements Analysis, Requirements Gathering, Business Requirements, Requirements Management, Functional Requirements, Functional Analysis, System Requirements, Project Management, Software Project..., Software Design, Software Quality..., Software Implementation, Software Integrations, Software Lifecycle..., Product Management, Product Launch, Analytic Problem Solving, Microsoft Office, Computer Hardware, Computer Hardware..., Microsoft Operating..., Agile & Waterfall..., Business Systems..., TCP/IP, Client Liason, Long-term Customer..., Process Flow..., Leading Meetings, Technical Presentations, Systems Design, Team Motivation, Process Improvement, LAN-WAN, System Administration, Wireless Networking, Customer Product..., SQA Team Test, Unit Testing, Regression Testing, SQA Team Building, Network Design, Computer Network..., Network Hardware..., PC building, A+ Certification, Certified Scrum Product..., Customer Service
Education
University of California, Santa Barbara 1983 — 1987
BA, Biological Sciences, Biology/Biological Sciences, General
Menlo College 1981 — 1983
Associate of Arts (AA), Pre-Medicine/Pre-Medical Studies
Cate School 1975 — 1979
High School, College Prep
CSAA Insurance Group January 2005 - Present
Nationwide Insurance July 2014 - September 2015
Modtech Holdings, Inc. January 2001 - January 2005
Skills
Leadership, Organization, Teamwork, Insurance, Communication, Marketing, Sales, Computers, Bilingual-English/Spanis..., Employee Benefits, Customer Satisfaction, Call Centers, Business, Finance, Customer Retention, Customer Service, Commercial Insurance, General Insurance, Team Building, Community Outreach, Life Insurance, Microsoft Office, Event Planning
Education
Humphreys College
Business Administration and Management, General
Believe Productions November 2012 - Present
CSAA Insurance Group June 2006 - January 2011
Williams Body & Paint January 2005 - June 2006
Skills
Customer Service, Training, Team Building, Sales, Fundraising, Marketing, Strategic Planning, Microsoft Office, Underwriting, Insurance, Account Management
Education
Pikes Peak Community College 2005 — 2006
General Studies Classes
RCB High School 2001 — 2004
High school diploma
CSAA Insurance Group July 2012 - Present
AAA Northern California, Nevada & Utah Insurance Exchange March 2012 - July 2012
Professional Team Search May 2010 - March 2012
Adultcare Assistance Homecare May 2008 - July 2011
Skills
Technical Recruiting, Full-cycle Recruiting, Salary Negotiation, Staffing Services, Applicant Tracking..., Contract Recruitment, Sourcing, Internet Recruiting, Screening, Permanent Placement, Talent Acquisition, Staffing Industry, Candidate Screening, Reference Checking, Direct Sourcing, Job Posting, Candidate Selection
Education
Rio Salado College 2009 — 2011
Pipeline Insurance June 2014 - Present
Hudson Insurance Group January 2008 - May 2013
CSAA Insurance Group October 2002 - December 2007
A-1 Carpet Care May 2001 - January 2002
Mann Theatres November 1993 - May 2001
Skills
Umbrella Insurance, Underwriting, Property & Casualty..., Commercial Lines, Professional Liability, Liability, Commercial Insurance, Legal Liability, Brokers, Inland Marine, Employment Practices..., General Insurance, Excess & Surplus Lines, Employee Management, Business Process..., Personal Lines Auto, Operations Management, System Testing, Employee Training, D&O, Workers Compensation, Farm Liability, Errors & Omissions, Leadership
Education
Mt. San Antonio College 1995 — 1999
Business Management
Granada Hills High School 1991 — 1994
Diploma
USIS Consults April 2015 - Present
CSAA Insurance Group March 2013 - March 2015
CSAA Insurance Group August 2011 - February 2013
Risk Management Solutions June 2008 - August 2011
Risk Management Solutions October 2007 - May 2008
Risk Management Solutions June 2006 - October 2007
Risk Management Solutions October 2005 - May 2006
Risk Management Solutions August 2004 - September 2005
RMSI October 2002 - July 2004
RMSI October 2001 - September 2002
Skills
Analytics, Risk Management, Business Intelligence, Data Analysis, Analysis, VBA, Data Mining, SQL, Project Management, Management, Databases, Business Analysis, Data Modeling, Product Management, Predictive Modeling, SAS, Insurance, Business Analytics, Strategy, Cross-functional Team..., Leadership, Reinsurance, Financial Risk, Solution Architecture, Access, Business Communications, Program Management, Predictive Analytics, Property & Casualty..., People Management, Numerical Analysis, Actuarial Science, Training, Underwriting, Change Management, Data Management, Client Communication, Innovative Problem..., Tableau, R, Statistical Modeling, Numerical Modeling, Advanced Excel, Alteryx
Education
School of Planning and Architecture 1998 — 2000
M.Plan
Guru Nanak Dev University 1994 — 1998
B. Tech.
DAV College, Amritsar 1993 — 1994
Bachelor of Science Part 1 - Computer Science
CSAA Insurance Group April 2014 - Present
Blinkx November 2013 - December 2013
Blinkx September 2013 - December 2013
Blinkx May 2013 - December 2013
Private Contractor August 2013 - September 2013
Blinkx July 2013 - August 2013
Blinkx June 2013 - July 2013
Blinkx May 2013 - June 2013
UC Riverside November 2012 - December 2012
UC Riverside April 2012 - May 2012
Skills
•Macroeconomic..., •Microeconomic..., •Financial Accounting, Analysis, Financial Modeling, Competitive Analysis, Financial Analysis, CRM, Valuation, Microsoft Excel, Salesforce.com, PowerPoint, Databases, Corporate Finance, Capital Markets, Finance, Mergers & Acquisitions, M&A experience, Management, Market Research, Due Diligence, Leadership
Education
University of California, Riverside 2011 — 2012
Bachelor of Arts (B.A.), Business/Managerial Economics
MiraCosta College 2009 — 2011
Associate's degree
CSAA Insurance Group July 2012 - Present
Firemans Fund Insurance Company October 2010 - June 2012
Firemans Fund Insurance Company April 2009 - October 2010
AIMCO September 2006 - April 2009
Safeco Insurance June 2005 - September 2006
ChannelPoint November 2000 - January 2002
InsurQuote Inc. May 2000 - November 2000
Progressive Insurance July 1985 - April 2000
Education
Regis University 1996 — 1998
Bachelor of Science (BS), Business Administration/Finance
CSAA Insurance Group January 2015 - Present
Value Place August 2013 - October 2014
Applebees December 2012 - August 2013
Taco Bell December 2011 - November 2012
Wendy's February 2008 - December 2011
McDonald's Corporation November 2006 - February 2008
Dell Computers November 2004 - June 2005
McDonald's Corporation September 2003 - July 2004
Oklahoma City Community College November 1999 - April 2003
Skills
Microsoft Excel, Microsoft Word, Teamwork, Microsoft Office, Team Leadership, Marketing, Hospitality Management, Food, Food, Food Service, Restaurant Management, Hotels, Hiring, Catering, Customer Service, Hospitality, Leadership, Management, Payroll, Recruiting, Restaurants, Training, Sales
Education
Oklahoma Baptist University 1998 — 2004
Bachelor of Business Administration (B.B.A.), Marketing and Management
CSAA Insurance Group, a AAA Insurer July 2011 - Present
The Nicholas Colby Fund June 2006 - Present
CSAA Insurance Group March 2011 - June 2011
CSAA Insurance Group February 2007 - March 2011
CSAA Insurance Group June 2005 - February 2007
CSAA Insurance Group September 2002 - June 2005
CSAA Insurance Group December 1997 - September 2002
CSAA Insurance Group February 1994 - December 1996
CSAA Insurance Group February 1987 - February 1994
CSAA Insurance Group May 1980 - February 1987
Skills
Project Coordination, Leadership Development, Fundraising, Public Speaking, Motivational Speaking, Workshop Facilitation, Non-profits, Succession Planning, Nonprofits, Training, Executive Coaching, Team Building, Program Management, Leadership, Change Management, Employee Relations, Business Strategy, Business Process..., Team Leadership, Process Improvement, Strategic Planning, Organizational Design, Organizational..., Management, Employee Engagement, Human Resources, Cross-functional Team..., Insurance, Analysis, Executive Development, Executive Management, Performance Improvement, Business Transformation, Entrepreneurship, Business Process, Strategy, Management Consulting, Organizational..., Coaching, Management Development, Performance Management, Talent Management, Culture Change, Consulting, Workforce Planning, Career Development, Strategic Thinking, Employee Training, Emotional Intelligence, Training Delivery
Education
Sacramento City College 1977 — 1979
Associate in Arts, Business
Saint Mary's College of California
Business Managment
CSAA Insurance Group January 2014 - Present
USAA August 2013 - January 2014
White House Black Market October 2012 - July 2013
First American Title November 2012 - February 2013
RESIDCO August 2012 - November 2012
ELRC - Private Law Firm August 2011 - August 2012
Red Mountain Enterprise Properties Inc. May 2006 - September 2011
Skills
Customer Service, Spanish, Selling Skills, Outlook, Administrative..., Office Management, E-Discovery Consulting, Litigation Support, Management, Data Entry, Time Management, Administrative Work, Process Scheduler, Wordperfect, Sales, Retail, Pacer, ISYS, Discovery Process, Photoshop, Web Design, Dreamweaver, Microsoft Office, Adobe Acrobat, IT Development
Education
Northeastern Illinois University 2008 — 2011
Bachelors
Guide de Vins September 2013 - Present
Scottsdalians' 34th Anniversary Event - 10/26/2014 October 2014 - October 2014
Toastmasters International August 2014 - August 2014
CSAA Insurance Group 2012 - 2014
Skills
Wine, Wine Tasting, Wineries, Wine Lists, Wine Cellars, Public Speaking, Organizational..., Organizational..., Business Process..., Sommelier, Red Wine, Experienced Speaker, Organizational..., Business Process, commercial model
Education
International Wine Guild 2013 — 2014
Certified Executive Sommelier
Grand Canyon University 2009 — 2011
Master of Business Administration (M.B.A.)
CSAA Insurance Group February 2005 - Present
AIS Insurance February 1996 - February 2001
Northwest Airlines November 1990 - July 1998
Skills
Insurance Law, Insurance, Underwriting, Hospice, Housekeeping, Airline Reservations, Airline Ticketing, Project Management, Campaigns, Childcare, Legal Documents, Notary Public, Community Outreach, Liability Analysis, Microsoft Office, Program Management, Coaching, Nonprofits, Public Speaking, Property Damage, CPCU, Team Building, Strategic Planning, Social Media, Training, Leadership, Microsoft Excel
Education
International Air Academy 1989 — 1990
Certification, Reservation sales airline ticket agent
Sacramento City College 1981 — 1987
Psychology
Consumnes River College 1982 — 1986
Psychology
DAVID Corporation June 2015 - Present
Apex Systems April 2015 - June 2015
CSAA Insurance Group August 2010 - March 2015
CSAA Insurance Group May 2003 - July 2010
IEA- Insurance Educational Assocation January 2001 - December 2006
CSAA Insurance Group April 1991 - April 2003
CSAA Insurance Group August 1987 - March 1991
Education
National University 1990 — 1993
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
AmericanInstitute of Chartered Property Casualty Underwriters 1995 — 1998
CPCU, Insurance
Insurance Institute of America 2002 — 2004
Associate in Claims, Associate in Insurance Services
CSAA Insurance Group September 2014 - Present
Engle Martin & Associates April 2013 - September 2014
Travelers January 2008 - April 2013
Skills
Large Loss, Property Damage, Property Claims, Adjusters, Xactimate, Commercial Insurance
Education
Quinnipiac University 1996 — 2000
Bachelor of Science (BS), Marketing
AAA Insurance Broker April 2014 - Present
Liberty Mutual Insurance May 2011 - May 2014
CSAA Insurance Group May 2009 - May 2011
BDL Financial September 2004 - May 2009
Allstate November 1996 - September 2004
Skills
Auto, Home & Life..., Insurance, Fundraising, Selling, Nonprofits, Umbrella Insurance, Property & Casualty..., Payroll, Life Insurance, Workers Compensation, Health Insurance, Homeowners, Employee Benefits, Marketing, Risk Management, Customer Service, Strategic Planning, Sales, 401k, Sales Management, Account Management, Basketball Coaching, College Basketball, Basketball, Club Basketball
Education
Southern Utah University 1990 — 1993
Bachelor's degree, Communication and Media Studies
Mesa Community College 1988 — 1990
Communication, General
Saguaro High School 1984 — 1988
CSAA Insurance Group January 2013 - Present
Hewlett-Packard April 2012 - August 2012
Hewlett-Packard October 2011 - March 2012
Hewlett-Packard July 2010 - October 2011
Palm 2002 - July 2010
Palm September 2000 - 2002
Hewlett-Packard 1999 - 2000
Hewlett-Packard 1998 - 1999
Hewlett-Packard 1994 - 1998
Skills
Mobile Marketing, Social Media, Vendor Management, Distribution Strategies, Product Marketing, Messaging, Project Management, Go-to-market Strategy, Corporate Communications, Thought Leadership, Analyst Relations, Public Relations, Blogging, Web Content, Internal Communications, Cross-functional Team..., Program Management, Editing, Management
Education
Loyola Marymount University
BA
Loyola Marymount University
Asurion September 2013 - Present
Homesite Insurance October 2011 - October 2012
CSAA Insurance Group August 2006 - October 2011
NSDI 1998 - 2000
Skills
Call Centers, Leadership, Training, Team Building, Customer Service, Process Improvement, Customer Satisfaction, Project Management, Sales, Business Analysis, Vendor Management, Outlook, Property & Casualty..., Team Leadership, Customer Experience, Coaching, Microsoft Office, Troubleshooting, Customer Retention, Employee Training
Education
New Mexico State University
Business Administration and Management, General
CSAA Insurance Group October 2014 - Present
CSAA Insurance Group March 2012 - October 2014
AAA NCNU April 2010 - March 2012
AAA NCNU April 2010 - April 2010
AAA NCNU December 2008 - April 2010
AAA NCNU May 2007 - December 2008
Spherion April 2006 - May 2007
Skills
IT Operations, Incident Management, ITIL, Information Technology, IT Service Management, IT Management, Disaster Recovery, Enterprise Software, Problem Management, IT Strategy, ITIL v3 Foundations..., Service Desk, HP Openview, Infrastructure, Release Management, Servers, ITIL Certified, Help Desk Support, Event Management, HP Operations Manager, Solarwinds, AlarmPoint, SiteScope, Systems Management, Business Services, Process Improvement, Business Systems..., ITIL OSA, Service Now, (x)Matters
Education
Katharine Gibbs School 2001 — 2003
Associates, Applied Science
UCCS FAMILY DEVELOPMENT CENTER August 2013 - Present
Self-employed 2010 - 2013
CSAA Insurance Group September 2007 - April 2010
USAA October 1991 - September 2007
Skills
all lines of property..., type 40 wpm, familiar..., early childhood teacher..., currently hold an...
Education
Regis University 1998 — 2002
Bachelor's degree, Business Administration w/ an insurance emphasis
University of Maryland branch / Okinawa Japan 1989 — 1991
CSAA Insurance Group March 2013 - Present
AAA July 2009 - March 2013
AAA Nevada, Northern California & Utah 1999 - July 2009
Macy's West February 1997 - August 1999
Skills
SDLC, Visio, Vendor Management, Process Improvement, ITIL, Business Analysis, SharePoint, Disaster Recovery, Software Documentation, Call Center, Insurance, Business Requirements, Project Management, Requirements Gathering, IT Service Management, IT Operations, Business Process..., Business Process, Change Management, Troubleshooting, Requirements Analysis, PMP, IT Management, Call Centers
Education
Marymount California University 1993 — 1996
AA, General
CSAA Insurance Group January 2013 - Present
Office of Undergraduate Admission, University of California of Berkeley June 2012 - 2013
University of California, Berkeley January 2012 - 2013
YACA Education Center Inc. September 2009 - June 2010
Blue Star Buffet September 2008 - August 2009
Skills
SAS, Microsoft Excel, Microsoft Office, SQL, Statistics, Microsoft Word, PowerPoint, Data Analysis, Analysis, Research, Leadership, Customer Service, Public Speaking, Access, Labview, Matlab, R, Oracle
Education
University of California, Berkeley 2010 — 2012
Bachelor's degree, Applied Mathematics
University of California, Berkeley 2010 — 2012
Bachelor's degree, Physics
Pasadena City College 2008 — 2010
Associate's degree, Mathematics
CSAA Insurance Group March 2012 - Present
PMI Mortgage Insurance Co. June 2010 - March 2012
PMI Mortgage Insurance Co. October 2007 - May 2010
PMI Mortgage Insurance Co. June 2002 - September 2007
Skills
Risk Management, Financial Modeling, Analytics, Risk Analytics, Forecasting, Portfolio Management, Credit Risk, Insurance, VBA, Management, Econometrics, Project Management, Mortgage Lending, Cross-functional Team..., SAS, Economic Capital, Business Analytics, V&V, Credit, Valuation, Pricing, Model Validation, Information Systems, Process Automation, Business Driven
Education
Michigan State University - The Eli Broad College of Business 2001 — 2003
MS, Accounting
CSAA Insurance Group May 2014 - Present
AAA NCNU Insurance Exchange 2012 - Present
AAA NCNU 2007 - 2011
AAA NCNU 2006 - 2007
AAA NCNU 2000 - 2006
Skills
Finance Business Partner, Staff Development, Sales Operations, Financial Forecasting, Strategic Planning, Executive Reporting, Cloud Computing, Forecasting, Financial Modeling, Budgeting, Compliance, Productivity Improvement, P&L, Insurance, Business Process..., Financial Analysis, PeopleSoft, Hyperion, Cross-functional Team..., P&L Management, Business Planning, Financial Management, Financial Reporting, Business Analysis, Business Management, Planning, SOX, Performance Management, Business Strategy, Change Management, Finance, Project Planning, Business Process, Sales, Operations Management, Marketing, Income Statement, Budgets, Access, New Business Development, Training, Leadership, Corporate Finance, Vendor Management, Strategy, Analytics, Analysis, Management, Hyperion Enterprise, Strategic Financial...
Education
Notre Dame de Namur University 1990 — 1994
BS, Accounting
CSAA Insurance Group January 2015 - Present
Maple Shade Auto Wash June 2010 - Present
NFL Films September 2014 - January 2015
Philadelphia Flyers August 2013 - December 2013
The Barkann Family Healing Hearts Foundation January 2012 - October 2012
Drink’ Em Up 879 Lounge January 2010 - October 2012
Renergy Solar October 2011 - December 2011
US Census Bureau April 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Social Media, Advertising, Online Advertising, Adobe Acrobat, Public Speaking, PowerPoint, Public Relations, Photoshop, Marketing, Customer Service, Strategic Planning, Sales, Brand Development, Brand Management, Corporate Events, Recruiting
Education
Rowan University 2010 — 2013
Bachelor of Arts; Liberal Studies: Humanities/ Social Science, Sociology/ Public Relations
Valley Forge Military Academy & College 2008 — 2009
Associate of Arts, Business
American Plant Services July 2009 - May 2013
American Plant Services August 2008 - July 2009
Martinez Unified School District August 2008 - May 2009
CSAA Insurance Group 2003 - 2005
Skills
Management, Construction Safety, Plant Maintenance, Employee Training, New Hire Orientations, Team Building, Coaching, Investigation, Food Safety, Process Improvement, Manufacturing, Customer Service, Customer Satisfaction, Sales, Lean Manufacturing, Microsoft Office, Training, Benefits Administration, Performance Management, Human Resources, Leadership, Operations Management, Continuous Improvement, Process Scheduler, Supervisory Skills, Employee Relations, Auditing, Inventory Management, Public Speaking, Microsoft Excel
Education
Humboldt State Univeristy 1998 — 2001
Bachelor of Science (B.S.), Business Administration and Management, General
Grambling State University 1996 — 1998
Business Administration and Management, General
Pittsburg High School 1992 — 1996
CSAA Insurance Group November 2014 - Present
C3 Customer Contact Channels March 2014 - November 2014
Xerox Commercial Solutions LLC. August 2010 - March 2014
Cox Communications July 2007 - August 2010
Cox Communications July 2006 - July 2007
Skills
Call Centers, Workforce Management, Troubleshooting, Microsoft Excel, Microsoft Office, Avaya, Visio, Customer Service, HTML, SharePoint Designer, Outsourcing, Software Documentation, Management, IEX Total View, CSS, Telecommunications, SAP BI, Genesys, Avaya Communication..., Contact Centers, BPO, Databases, Customer Satisfaction, Visual Basic, SharePoint, Microsoft SQL Server, Database Design, Business Intelligence, Business Objects, Process Management, CMS, Help Desk Support, Training, Process Improvement, Team Leadership, Six Sigma, Business Analysis
Education
Mid-America Christian University 2015 — 2016
University of Phoenix 2012 — 2014
Associate of Arts (AA), Computer Programming
CSAA Insurance Group October 2014 - Present
CGI October 2011 - July 2014
Capgemini January 2011 - October 2011
Capgemini May 2009 - October 2011
Capgemini May 2007 - May 2009
IBM Global Services November 1999 - May 2007
Honeywell 1996 - 1999
Jesco Technical Services February 1993 - December 1996
USMC February 1987 - May 1991
Skills
Solution Architecture, Enterprise Architecture, IT Outsourcing, IT Service Management, IT Strategy, ITIL, Requirements Analysis, Business Analysis, Infrastructure, Outsourcing, Cloud Computing, Security, IT Transformation, Leadership, Service Delivery, Information Technology, IT Management, Architecture, Virtualization, CRM, IT Operations, Integration, Data Center, Disaster Recovery, PMP, PMO, Risk Management, Global Delivery, SDLC, Business Process, Vendor Management, Project Portfolio..., Service Management, Governance, Enterprise Software, Business Intelligence, Pre-sales, Business Transformation, Offshoring, Software Project..., Professional Services, System Deployment, Project Delivery, Business Continuity
Education
Ottawa University
Portland State University
CSAA Insurance Group October 2014 - Present
Cognizant Technology Solutions January 2014 - Present
Cognizant Technology Solutions September 2013 - January 2014
Cognizant Technology Solutions December 2010 - September 2013
Bowne & Co., Inc December 2009 - December 2010
Lionbridge June 2002 - December 2009
L10NBridge Technologies Inc June 2002 - December 2009
Pearson School Systems 2004 - 2009
Pearson School Systems January 2007 - April 2008
Pearson School Systems April 2005 - December 2006
Skills
Scrum, Microsoft SQL Server, SQL, Agile Methodologies, Test Automation, JavaScript
Education
National Institute of Information Technology (NIIT) 1998 — 2001
MumbaiB.Sc, Computer Science; Synergetics Information Technology
National Institute of Information Technology 1998 — 2000
GNIIT, Computer Science
GujaratGujarat University 1992 — 1995
B.Com, Business Administration
Gujarat University 1992 — 1995
BCom, Business Management
NavGujarat Commerce College 1992 — 1995
Bachelor of Commerce (B.Com.), Business Administration and Management, General
CSAA Insurance Group March 2014 - Present
Farmers Insurance Group May 2010 - March 2014
AIG May 2005 - May 2010
Proformance Insurance February 2004 - May 2005
State Farm Insurance February 2001 - February 2004
Skills
Investigation, Claim, Property Damage, Claims Management, Liability, Casualty, Property & Casualty..., Claims Handling, Personal Injury, Litigation, Subrogation
Education
American Education Institute 2012 — 2013
Fraud Claims Litigation Specialist, Claims Designation
American Education Institute 2008 — 2008
Automobile Claims Litigation Specialist, Claims Designation
Montclair State University 1990 — 1994
Bachelor of Arts, Broadcast Media/Communications
Maxwell Insurance & Financial July 2011 - Present
CSAA Insurance Group May 2009 - July 2011
Statewide Insurance September 2005 - May 2009
Hatcher Press January 1989 - March 1999
Skills
Property & Casualty..., Casualty, Insurance, Umbrella Insurance, General Insurance, Commercial Insurance, Underwriting, Liability, Homeowners
Education
Mississippi State University 1982 — 1987
BA, Finance & Marketing
CSAA Insurance Group September 1998 - Present
CSAA Insurance Group September 1998 - Present
CSAA Insurance Group June 1989 - June 1992
CSAA Insurance Group June 1986 - June 1992
Education
Heald College-San Jose 1985 — 1987
Associate's degree, Computer Programming
I-Car Platnum Certified Technical Training-Auto Physical Damage Appraiser
Ports America April 2015 - Present
CSAA Insurance Group May 2014 - April 2015
CSAA Insurance Group January 2014 - May 2014
USMC April 2010 - March 2014
United States Marine Corps June 2001 - March 2014
1st Marine Logistics Group January 2011 - December 2013
Marine Corps Tactical Systems Support Activity October 2007 - December 2010
Naval Postgraduate School 2005 - 2007
MALS-13 1996 - 1997
Skills
Information Technology, Virtualization, Information Security..., Information Security, Network Forensics, IT Management, ITIL, Cross-functional Team..., Project Management, Program Management, Information Assurance, Network Security, Military Experience, Cisco Technologies, Security Clearance, Organizational..., SharePoint, Government, Team Leadership, Troubleshooting, Defense, Disaster Recovery, CISSP, Tactics, Leadership, Operational Planning, Vulnerability Assessment, Enterprise Architecture, National Security, Systems Engineering, Network Administration, Security+, Active Directory, Integration, Top Secret, DoD, Information Management, Navy, Risk Management, Military Operations, Military, VMware, Operations Management, Data Center, Project Planning, Command, Computer Security, Security, IT Strategy, Force Protection
Education
Syracuse University 2013 — 2014
Veteran's Career Transition Program, Program Management
Naval Postgraduate School 2005 — 2007
MS, Computer Science
Oregon State University 1998 — 2001
BS, Geography
CSAA Insurance Group August 2014 - Present
US Airways July 2012 - August 2014
US Airways October 2010 - July 2012
Volt August 2008 - August 2010
Dry Creek Transportation May 2007 - May 2008
Bank of America May 2006 - May 2007
Adecco Group June 2005 - December 2005
Skills
Applicant Tracking..., Talent Acquisition, Internet Recruiting, College Recruiting, Technical Recruiting, Onboarding, Temporary Placement, Benefits Negotiation, Employee Relations, Recruiting, Staffing Services, Contract Recruitment, Human Resources, New Hire Orientations, Job Fairs, Interviews, Management, Resume, Job Descriptions, Screening, Benefits Administration, Sourcing, Cold Calling, Talent Management, Recruitment Advertising, Job Coaching, Deferred Compensation, Employee Benefits, Resume Writing, HRIS, Screening Resumes, Background Checks, Hiring, Temporary Staffing, Employer Branding, PeopleSoft, Time Management, Executive Search, Training, Performance Management, Permanent Placement, Behavioral Interviewing, Employee Training, Employee Engagement, Taleo, Personnel Management, HR Policies, Workforce Planning
Education
Mesa Community College 2005 — 2009
Associates of the Art, Sociology, Psychology, Humanities
CSAA Insurance Group September 2013 - Present
AAA Northern California, Nevada & Utah Insurance Exchange January 2012 - August 2013
Tata Consultancy Services March 2010 - October 2011
American Express April 2007 - February 2010
Skills
Program Management, Product Management, Proposal Writing, New Business Development, IT Solutions, Enterprise Architecture, Business Strategy, Business Intelligence, Business Process..., Sales Management, Project Management, Agile Project Management, Agile Modeling, Agile Methodologies, Scrum, Agile Testing, Rational Team Concert, Software Project..., Business Analysis, SDLC, Requirements Gathering, Team Building, MS Project, PL/SQL, DB2, Oracle, Unix, Java, JavaScript, JIRA, Requirements Analysis, Recruiting, Solution Architecture
Education
Mahatma Gandhi University
B Tech, Electrical & Electronics Engineering
Sears Holdings Corporation February 2014 - Present
CSAA Insurance Group June 2011 - February 2014
CSAA Insurance Group May 2010 - May 2011
AAA Missouri November 2006 - April 2010
GMAC Insurance May 2003 - November 2006
Protective Life May 2001 - May 2003
Skills
Property and Casualty..., Financial Planning, Insurance Pricing, Loss Reserving, Project Management, Sales Market Initiatives, Data Mining, Data Warehouses, Insurance Systems, Competitive Intelligence, Excel, Access, SAS, SQL, Visual Basic, InsurQuote, Quadrant, PHP, ASP.NET, VB.NET, Russian, German, Linux
Education
Maryville University of Saint Louis 1999 — 2003
Bachelors of Science
Shasta Regional Medical Center March 2015 - Present
Mercy Medical Center Redding February 2015 - Present
Shasta Regional Medical Center September 2013 - March 2015
CSAA Insurance Group September 2011 - July 2012
Enterprise Rent-A-Car November 2010 - September 2011
Skills
Customer Service, Sales, Insurance, Teamwork, Marketing, Property & Casualty..., Leadership, Marketing Strategy, Process Improvement, Multi Tasking, Health Insurance, Time Management, Casualty, General Insurance, Organization, Marketing Communications, Confidentiality, Healthcare Industry, Human Resources, Term Life Insurance, Schedules, Preparation Of Reports, Computer/Technical...
Education
The University of Texas at San Antonio 2006 — 2009
Bachelor's degree, General Business
Shasta College 2012 — 2012
Medical Terminology
Palomar College 2006 — 2007
Associate's Degree, 2006
FOOTHILL HIGH SCHOOL 2000 — 2004
High School Diploma
Walden University 2015 — 2017
Master of Business Administration (M.B.A.), Health/Health Care Administration/Management
CSAA Insurance Group May 2011 - Present
Ameriprise Auto & Home Insurance April 2005 - May 2011
General Fire & Casualty 2001 - 2005
CGU North Pacific Ins April 1995 - December 2001
Farmers Insurance October 1991 - April 1995
Skills
Claims Management, Claim, Insurance, Property & Casualty..., Liability, Underwriting, Claims Handling, Subrogation, General Insurance, Casualty, Litigation Management, Professional Liability, Leadership, Property Damage, Legal Liability, Commercial Insurance, Process Improvement, Reinsurance, Workers Compensation, Strategic Planning, Commercial Lines, Risk Management, Claim Investigation, Health Insurance, Litigation, Life Insurance, Brokers, D&O, Liability Analysis, Negotiation, Inland Marine, Umbrella Insurance, Claims Resolution, Property Claims, Insurance Law, Excess, Homeowners, Financial Risk, Team Leadership, Management, Executive Management, Executive Coaching, Casualty Insurance
Education
Montana State University-Billings
Bachelor's Degree, Finance
Cognizant Technology Solutions April 2005 - Present
Anthem, Inc. March 2014 - Present
CSAA Insurance Group April 2005 - February 2014
JKV Software Solutions July 2004 - April 2005
SwathiGroup July 2002 - July 2004
Skills
ASP.NET, VB.NET, C#, Microsoft SQL Server, Web Services, HTML, CSS, jQuery, AJAX, Web Design, ASP.NET MVC, DynaTrace, SEO, Agile Methodologies, SDLC, Content Management, Requirements Analysis
Education
Manonmaniam Sundaranar University 1999 — 2002
Master of Computer Applications (MCA), Computer Science
Manonmaniam Sundaranar University 1996 — 1999
Bachelor of Science (B.Sc.), Physics, Mathematics, Chemistry
CSAA Insurance Group May 2011 - January 2015
Marin Community Clinic 2006 - 2013
Coldwell Banker Real Estate & Frank Howard Allen Realtors November 2008 - October 2012
Prudential California Realty 2001 - July 2008
Firemans Fund Insurance Company (Allianz Ins. Co.) July 1986 - September 2001
Skills
Real Estate, Investment Properties, Foreclosures, Residential Homes, Sellers, Real Estate Transactions, REO, Short Sales, Relocation, Investors, First Time Home Buyers, Listings, Selling, Customer Service, Strategic Planning, Contract Negotiation, Marketing, Negotiation, Sales, Human Resources, Property Management, Employee Benefits, Small Business, Commercial Real Estate, Investments, Referrals, Leadership, Mortgage Lending, Insurance, Leases, Training
Education
Golden Gate University, School of Law 1975 — 1978
Doctor of Law (JD)
University of Michigan 1964 — 1967
BA, English
CSAA Insurance Group January 2010 - Present
Skills
Solarwinds, Avaya Site..., vSphere, HP Operations Manager, ITIL, IT Operations, Vendor Management, Process Improvement, VMware ESX, HP Openview, LAN Switching, Cisco Certified, Major Incident..., Cisco Nexus, Cisco IOS, Firewalls, Cisco Wireless, Network Load Balancing, Modular Messaging, FWSM, Infinistream, Proteus, HP SIM, HP Business..., Avaya Communication..., Cisco Routers, Avaya Aura, Data Center, Citrix Netscalers, Netscout, IPSec, Cisco ASA, Network Troubleshooting
Education
Glendale Community College
Barry Goldwater High School
Diploma, Drafting/Architecture & Computer Science
AdColony April 2014 - Present
CSAA Insurance Group August 2013 - April 2014
Northern Arizona University June 2012 - May 2013
genusSystems Brands May 2010 - August 2010
Skills
Java, C#, Python, .NET, ASP.NET, PHP, JavaScript, CSS, jQuery, Android Development, HTML, XML, Microsoft SQL Server, MySQL, Oracle, XNA, C++, Android
Education
Northern Arizona University 2007 — 2013
Bachelor of Science (B.S.), Computer Science
CSAA Insurance Group February 2014 - Present
AAA Northern California, Nevada & Utah Insurance Exchange October 2011 - Present
AAA NCNU April 2007 - September 2011
AAA NCNU January 2002 - April 2008
Professional Search/Insurance Placement Services August 2000 - January 2002
St. Paul Professional Risk Management November 1998 - August 2000
Pacific Gas and Electric Co March 1990 - November 1998
Skills
Workers Compensation, Disability Management, Risk Mitigation, Ergonomics, Claims Management, Training Skills, Team Leadership, OSHA, Human Resources, Investigations, Risk Management, Training, Benefits Administration, Process Improvement, Employee Benefits, Insurance, Leadership, Management, System Administration, General Insurance, Budgets, Employee Relations, Health Insurance, Negotiation, Call Centers, Coaching, Claim, Analysis, Program Management, Liability, Claim Investigation, Subrogation, Performance Management, Property & Casualty...
Education
North Carolina State University 2013 — 2013
Accrediated Office Ergonomics Evaluator, Ergonomics
The Back School of Atlanta 2011 — 2012
Certification/Designation, Ergonomics
Insurance Education Association 2002 — 2003
Certified Professional in Disability Management, Human Resources Development
University of Phoenix 1996 — 1997
Bachelors Degree, Business Administration; Business Management
San Francisco State University 1982 — 1986
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bank of the West October 2014 - Present
CSAA Insurance Group December 2011 - October 2014
Kaiser Permanente March 2006 - July 2011
Washington Mutual Card Services October 2005 - March 2006
Providian Financial 1999 - October 2005
Naviant 1996 - 1999
Skills
SDLC, Process Improvement, MS Project, Vendor Management, Cross-functional Team..., Project Management, Risk Management, Change Management, Microsoft Excel, CRM, Agile & Waterfall..., Managing Project Budgets, Project Charter, SOW, Process Simulation, Access, Agile Methodologies, Strategy, Management, Leadership, Six Sigma, Lotus Notes, Process Analysis, Financial Analysis, Public Relations, Minitab, MS Access, Process Development, Project Staffing, Program Management, Integration, Microsoft Project
Education
Golden Gate University
MBA, Business Management
University of California, Berkeley
BS, Engineering
CSAA Insurance Group March 2011 - Present
CSAA Insurance Group June 2009 - March 2011
Micron Technology September 2008 - March 2011
First Security Bank of Idaho 1991 - 2000
Skills
Talent Acquisition, Applicant Tracking..., Technical Recruiting, Internet Recruiting, Workforce Planning, Recruiting, College Recruiting, Talent Management, Sourcing, Insurance, Strategy
Education
Idaho State University
Bachelor's Business Administration, Management
Apriva April 2015 - August 2015
TEKsystems October 2014 - April 2015
CSAA Insurance Group May 2007 - August 2014
CIBER, Inc. 2004 - 2007
Acxiom 2004 - 2004
IBM Global Services May 2002 - December 2003
IBM 2002 - 2003
American Express August 1998 - May 2002
American Express September 1992 - July 1998
American Express June 1982 - August 1991
Skills
Project Management, Infrastructure, Vendor Management, PMP, ITIL, Release Management, Software Project..., Process Improvement, Business Analysis, Business Process..., Program Management, Change Management, PMO, IT Service Management, Requirements Gathering, Risk Management, Leadership, Cross-functional Team..., Enterprise Architecture, IT Strategy, MS Project, Software Documentation, Quality Assurance, IT Management, SDLC, Project Portfolio..., Team Building, Business Requirements, Budgets, Resource Management, Requirements Analysis, Business Process, Telecommunications, SharePoint, Integration, Data Center, Microsoft Project
Education
Wickenburg High
Grand Canyon University
University of Arizona
B. S.
CSAA Insurance Group July 2013 - Present
Cognizant February 2010 - June 2013
UST Global December 2007 - January 2010
Skills
Business Analysis, Insurance, Process Improvement, Management, Project Management, SDLC, Analysis, Leadership, Risk Management, Quality Assurance, Application Improvement, DB2, IMS DB/DC, Guidewire
Education
Rajiv Gandhi Prodyogiki Vishwavidyalaya 2003 — 2007
Bachelor of Engineering in Electrical & Electronics, Electrical and Electronics Engineering
Rajiv Gandhi Prodyogiki Vishwavidyalaya 2003 — 2007
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
CSAA Insurance Group August 2014 - Present
Premiere Appraisal Network, LLC March 2013 - Present
Mercury Insurance 2005 - 2013
Fletcher's Forge Auto Body October 1992 - September 2005
Education
Johnson and Wales University 1985 — 1987
Associate's degree, Hotel, Motel, and Restaurant Management
Phillips Law Group November 2014 - Present
Warnock, MacKinlay & Carman, PLLC March 2007 - Present
Sentry Insurance November 2005 - July 2006
CSAA Insurance Group January 2002 - November 2005
Skills
Personal Injury
Education
Phoenix College 2009 — 2010
some coursework completed, Legal Assistant/Paralegal
CSAA Insurance Group February 2012 - Present
Cognizant Technology Solutions July 2007 - Present
Cognizant Technology Solutions November 2010 - October 2013
Cognizant Technology Solutions July 2008 - October 2010
Cognizant Technology Solutions July 2007 - June 2008
ANZ, Bangalore January 2007 - April 2007
Skills
Web Services, Spring Framework, Oracle, Hibernate, Maven, Liquibase, XML, Agile Methodologies, IBM RTC, OpenL, HP Quality Center, Core Java, Tomcat, Java Enterprise Edition, J2EE Application..., Ant, SQL, Unix, XSL, Microsoft SQL Server, PL/SQL, JBoss Application Server, JDBC, EJB, JavaEE, Servlets, JSP, Weblogic, JMS, Oracle SQL, DTS, XSLT, Struts2, DTSX, Java, Struts, Requirements Analysis, SDLC, Spring, ClearCase, JIRA
Education
Motilal Nehru National Institute Of Technology 2004 — 2007
MCA, Computer Science
Michael Madhusudan Memorial College 2001 — 2004
Bachelor of Computer Application (BCA), Computer Science
CSAA Insurance Group, a AAA Insurer January 2015 - Present
CSAA Insurance Group January 2011 - Present
iCat April 2003 - December 2010
Skills
Analysis, Business Analysis, Casualty, Claim, Claims Management, Commercial Insurance, Contract Negotiation, General Insurance, Insurance, Insurance Law, Liability, Property & Casualty..., Property Damage, Risk Management, Subrogation, Underwriting, Casualty Insurance, Legal Liability
Education
North Carolina State University 1988 — 1992
B.A., Business Management
Crawford & Company July 2011 - Present
CSAA Insurance Group March 2004 - May 2011
State Farm® September 2008 - April 2010
City of LeRoy, IL January 2001 - November 2003
Skills
Liability, Claims Resolution, Claims Management, Underwriting, Investigation, Accident Investigation, Claim, Casualty Insurance, Property & Casualty..., Commercial Insurance, Legal Liability
Education
Illinois State University 2002 — 2004
Criminal Justice/Law Enforcement Administration
Illinois State University 2002 — 2004
Criminal Justice/Police Science
CSAA Insurance Group, a AAA Insurer April 2015 - Present
CSAA Insurance Group February 2014 - April 2015
AAA Northern California, Nevada & Utah July 2013 - February 2014
Advanced Eyecare & Vision Gallery October 2012 - February 2013
Sun National Bank March 2012 - September 2012
Hyatt House March 2012 - September 2012
TD Bank, N.A. December 2008 - May 2012
Skills
Retail Banking, Commercial Banking, Customer Service, Financial Analysis, Consumer Lending, Deposits, Client Billing, Credit, Portfolio Management, Coaching, Sales, Time Management, Loans, Leadership, Vendor Management, Training, Analysis, Process Improvement, Lines Of Credit, Business Analysis, Access, Budgets, Claim, Insurance, Liability, Microsoft Excel, Microsoft Office, Team Building, Team Leadership
Education
Rutgers, The State University of New Jersey-New Brunswick 2008 — 2012
B.A., Communication
CSAA Insurance Group July 2013 - Present
Mount Holyoke College May 2011 - May 2013
Mount Holyoke College 2011 - 2013
Mount Holyoke College 2010 - 2013
Mount Holyoke College 2011 - 2012
JFK Middle School 2009 - 2010
Skills
Editing, Community Outreach, Photoshop, Photography, Communication, Designs, Writing, Publisher 2007, InDesign, Intuition, Highly Dedicated, Flexibility, Team Problem Solving, Empathy, Creative Visualization, Endurance, Workshop Facilitation, Teaching, Tutoring, Program Creation, special events planning, Fundraising, Life Skills Training, Multi-media, Event Promotion, Sales, Customer Service, Microsoft Office
Education
Mount Holyoke College 2010 — 2013
Bachelor of Arts (BA), English Language and Literature, General
AT&T 2015 - Present
Walgreens March 2013 - October 2014
Sitel 2011 - 2011
IGS March 2009 - February 2010
CSAA Insurance Group August 2005 - March 2009
Skills
Digital Photography, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Photoshop, Call Centers, Cashiering, Sales, Photography
Education
Oklahoma State University-Oklahoma City 2014 — 2015
Nursing, Registered Nursing/Registered Nurse
Platt College-Central OKC 2014 — 2015
Registered Nurse, Registered Nursing/Registered Nurse
Vincennes University
General
CSAA Insurance Group May 2013 - Present
CSAA Insurance Group July 2012 - May 2013
Looterang July 2011 - June 2012
Jawa August 2009 - July 2011
HBI International October 2008 - July 2009
Heartland Communications January 2001 - March 2008
Computer Mechanix LLC January 2004 - May 2004
Skills
Web Development, MySQL, PHP, CSS, Web Analytics, Analytics, Web Applications, HTML, SQL, Business Intelligence, Google Analytics, Subversion, Mobile Applications, Databases, LAMP, Web Design, OOP, SEO, jQuery, HTML 5, Database Design, Web Project Management, Data Analysis, AJAX, Apache, Adobe Creative Suite, JavaScript, Front-end, XHTML, Team Management, ETL, Reporting & Analysis, Business Analytics, Data Visualization, SVN, Application Performance..., Dynatrace, Application Monitoring, Splunk, R
Education
Michigan Technological University 2001 — 2006
BS, Computer Science
LenderLive Network December 2013 - Present
W.J. Bradley Mortgage Capital, LLC July 2013 - November 2013
Interthinx August 2009 - July 2013
CSAA Insurance Group March 2009 - August 2009
Farmers Insurance July 2003 - April 2007
Farmers Insurance July 2001 - July 2003
Skills
Underwriting, Financial Risk, Mortgage Underwriting, Credit Analysis, Microsoft Office, Consumer Lending, Customer Service, Residential Mortgages, Sales, Mortgage Banking, Risk Management, Mortgage Lending, Credit Risk, Due Diligence, Banking, Credit, Loans, Refinance
Education
University of Colorado at Colorado Springs 2003 — 2007
Bachelor of Arts, Psychology
Metropolitan State College of Denver 2002 — 2003
Behavioral Sciences
State Auto Insurance September 2013 - Present
Travelers September 2008 - September 2013
CSAA Insurance Group November 2006 - May 2008
Skills
Claim, Customer Service, Insurance, Microsoft Office, Property, Liability, Claims Management, General Insurance, Commercial Insurance, Casualty Insurance
Education
Ithaca College 1994 — 1998
Bachelor of Science (B.S.), Communications
CSAA INSURANCE GROUP January 2010 - Present
WJ Bradley Mortgage Capital Corporation October 2008 - January 2010
Skills
Insurance, Property & Casualty..., Life Insurance, Umbrella Insurance, General Insurance, FHA, Liability, Casualty, Mortgage Banking, Legal Liability, Mortgage Lending, Refinance, Homeowners, Risk Management, Customer Service, Customer Satisfaction, Customer Retention, Customer Insight, Customer Experience, Customer Oriented, Customer Acquisition, Customer Engagement, Customer Support, Sales Management, Job Coaching, Business Process..., Employee Training, Hands-on Training, Supervisory Skills, Supervising, Staff Supervision, Personnel Supervision, Human Resources, Insurance Law, Actuarial Science, Property Damage, Whole Life
Education
Oklahoma State University 2009 — 2013
Bachelor of Business Administration (B.B.A.), PRE-LAW
Rose State College 1989 — 1991
Associate's degree, PARA LEGAL STUDIES
CSAA Insurance Group September 2013 - Present
Farmers Insurance 2001 - August 2013
MassMutual Financial Group May 2000 - September 2001
City and County of Denver September 1997 - May 2000
Skills
Claim, Life Insurance, Property & Casualty..., Commercial Insurance, Insurance, General Insurance, Claims Management, Analysis, Homeowners, Commercial Lines, Underwriting, Team Building, Legal Liability, Whole Life, Customer Service, Training, Property Damage, Workers Compensation, Fixed Annuities
Education
Metropolitan State College of Denver 1994 — 2000
Bachelor of Science (B.S.), Criminal Justice/Law Enforcement Administration
CSAA Insurance Group May 2006 - Present
General Motors 1996 - May 2006
Education
Oakland University 1998 — 2000
MBA, Operations Mgmt and Information Systems
Marquette University 1991 — 1996
BS, Engineering
Ambit Energy 2012 - Present
Premier Financial Alliance June 2009 - Present
State Farm November 2010 - 2011
CSAA Insurance Group January 2000 - 2007
Skills
Life Insurance, Property & Casualty..., Consulting, Insurance, Leadership, Retirement Planning, Retirement, Finance, Fixed Annuities, Small Business, Term Life Insurance, Disability Insurance, Health Insurance, Commercial Insurance, General Insurance, Financial Planners, Sales, Underwriting, Account Management, Team Building
Education
Heald College 1985 — 1987
Associate of Arts (AA), Accounting and Computer Science
Heald College-Hayward 1984 — 1985
Certificate, Accounting and Business/Management
CSAA Insurance Group June 2013 - Present
Steven Wolf Insurance Agency November 2010 - Present
Euphorix 2012 - 2013
IAP Worldwide Services April 2006 - December 2011
Skills
Insurance, Sales, Sales Management, Beverage Development, Beverage Industry, Product Development, Customer Service, Strategic Planning, Networking, Business Development, Training, Negotiation, Leadership, Marketing Strategy, General Insurance, Liability, Social Media Marketing, Account Management, Claim, Management, New Business Development, Business Planning, Recruiting, Commercial Insurance, Property & Casualty..., Small Business, Fixed Annuities, Life Insurance
Education
Rowan University 2006 — 2010
Bachelors, Law and Justice
Saint Joseph's University 2007 — 2008
Air Force Reserve Officer Training Corps, Aerospace Studies
Northern Burlington Regional High School 2000 — 2006
CSAA Insurance Group August 2012 - Present
Enterprise Rent-A-Car November 2011 - August 2012
Wegmans Food Markets November 2004 - November 2011
Skills
Customer Service, Claims Handling, Sales, Public Relations, Marketing Communications
Education
State University of New York College at Fredonia 2008 — 2011
Bachelor of Science (BS), Public Relations, Advertising, and Applied Communication
Monroe Community College 2007 — 2008
Associate of Arts (AA), Communication and Media Studies
CSAA Insurance Group, a AAA Insurer August 2015 - Present
CSAA Insurance Group August 2012 - Present
CSAA Insurance Group August 2011 - August 2012
CSAA Insurance Group January 2011 - August 2011
Mercury Insurance February 2007 - November 2010
Mercury Insurance September 2003 - February 2007
Skills
Underwriting, Property & Casualty..., Casualty, CPCU, General Insurance, Liability, Commercial Lines, Legal Liability, Commercial Insurance, Insurance, Umbrella Insurance, Claim, Brokers, Call Centers, Casualty Insurance, Claims Management, Customer Retention, Customer Service, Homeowners, Leadership, Process Improvement, Property Damage, Risk Management, Team Building
Education
Oklahoma State University 2013 — 2016
Master of Business Administration (MBA), Business Administration and Management, General
Oklahoma State University 1997 — 2001
BS, Marketing/Business
CSAA Insurance Group December 2014 - Present
Chevron January 2012 - December 2014
Chevron September 2009 - December 2011
Chevron August 2007 - September 2009
Williams-Sonoma, Inc. April 2004 - August 2007
General Electric (GE) December 2001 - April 2004
Skills
Data Analytics, Enterprise Architecture, Business Analysis, SharePoint, Integration, Business Process, Visio, Technical Support, Software Documentation, Six Sigma, Project Portfolio..., Project Management, Requirements Analysis, System Deployment, Windows, MS Project, Data Migration, Oracle, SQL, Management, Microsoft Office, Lean Sigma, Process Improvement, Certified Green Belt, IT Management, IT Strategy, Novell, Microsoft Project, Enterprise Software, Business Process..., Leadership, Change Management
Education
Golden Gate University 2010 — 2015
Master of Business Administration (M.B.A.), Management, 3.5
Golden Gate University 2000 — 2007
Bachelor of Science (BS), Computer Information Systems, 3.5 GPA
CSAA Insurance Group September 1999 - Present
Skills
Quality Assurance, Policy, Analysis, Databases, Research, Property & Casualty..., CPCU, Claim, General Insurance, Claims Management, Strategic Planning, Business Intelligence, Casualty, Business Analysis
Education
St. Mary's College of California
MBA
Oklahoma State University
B.S., Mathematics
American Institute for CPCU and Insurance Institute of America
CSAA Insurance Group 2012 - Present
Provident Technology Solutions LLC July 2008 - March 2012
Avnet July 2007 - March 2012
Avnet Inc. November 2010 - April 2011
Avnet Inc. July 2010 - December 2010
Avnet Inc. March 2010 - July 2010
Avnet Inc. July 2007 - March 2010
General Dynamics C4 Systems 2006 - 2007
General Dynamics C4 Systems 2004 - 2006
General Dynamics C4 Systems 2002 - 2006
Skills
ClearCase, Software Development, Integration, ClearQuest, Systems Engineering, Software Engineering, Agile Methodologies, Requirements Analysis, Java, SDLC, Unix, Software Project..., Scrum, Software Configuration..., Software Design, System Architecture, Perl, Linux, Embedded Systems, Subversion, Spring, Tomcat, Solution Architecture, C, Object Oriented Design, Web Applications, Visio, Programming, System Testing, Embedded Software, Architecture, Eclipse, XML, Java Enterprise Edition, UML, Process Improvement, Shell Scripting, JavaScript, Enterprise Architecture, Websphere, Agile Project Management, Testing, SOA, Continuous Delivery, Continuous Integration, DevOps, Configuration Management, Weblogic, Technical Leadership, Web Services
Education
Ohio University
Bachelor of Science, Computer Science
Ohio University
Bachelor of Science, Applied Mathematics
University of Phoenix 2002 — 2004
MBA, Technology Management
Kaiser Permanente 2011 - Present
CSAA Insurance Group 2005 - 2011
Wilshire Associates 2002 - 2004
. 1994 - 2004
Skills
Hedge Funds, Portfolio Management, Investments, Alternative Investments, Due Diligence, Asset Allocation
Education
Harvard Business School 1996 — 1998
MBA, Finance and Investments
Queen's University 1988 — 1992
B.Commerce, Business and Economics
CSAA Insurance Group May 2012 - Present
American Express July 2005 - May 2012
CompuDyne August 2002 - July 2005
United States Navy July 1996 - August 2002
Skills
Active Directory, Windows Server, IIS, Virtualization, VMware, SharePoint, Disaster Recovery, Microsoft SQL Server, Security, Enterprise Architecture, Windows, Linux, Data Center, SQL, Cloud Computing, Servers, IT Service Management, Unix, ITIL, VMware ESX, Citrix, Architecture, Infrastructure, Microsoft Exchange, Solution Architecture, Solaris, IT Strategy, SDLC
Education
University of Phoenix 2003 — 2005
BSIT, Information Technology
Hawaii Pacific University 2000 — 2002
Asc Comp Sci, Computer Programming and Architecture
CSAA Insurance Exchange October 2004 - Present
CSAA Insurance Group October 2004 - Present
Skills
SDLC, Requirements Gathering, Business Analysis, Requirements Analysis, Vendor Management, Visio, Process Improvement, Program Management, ITIL, Project Management, Insurance, Business Requirements, Change Management, Software Project..., Property & Casualty..., Analysis, Data Warehousing, Data Modeling, DB2, ETL, Analytics, Business Intelligence, IT Strategy, PMO, PMP
Education
University of California, Irvine 2015 — 2015
Certificate
University of California, Irvine 2014 — 2015
Certificate
Webster University George Herbert Walker School of Business and Technology 2009 — 2011
Master
Malaviya National Institute of Technology
Bachelor's degree
CSAA Insurance Group April 2011 - Present
Kaiser Permanente August 2008 - April 2011
Advisor Software January 2006 - July 2008
Hewlett-Packard (MW2 Consulting) 2002 - 2005
Eloquent 1999 - 2001
Caresoft 1996 - 1999
Computer Curriculum Corporation 1991 - 1996
Skills
User Experience, Usability Testing, Usability, Project Management, Graphics, Interaction Design, User-centered Design, Information Architecture, User Interface Design, User Interface, User Experience Design, Information Design, User Research, Agile Methodologies, Wireframes, Web Design, Mobile Applications, Dreamweaver, Heuristic Evaluation, CSS, Scrum, Wire Framing, HTML, Persona, Adobe Creative Suite, JavaScript, Task Analysis, Photoshop, Flash, Usability Engineering, Illustrator
Education
University of California, Berkeley 2005 — 2008
Certification
Michigan State University
Bachelor of Arts
Pinnacle Entertainment May 2014 - Present
Ameristar Casino September 2011 - February 2013
Ameristar Casinos, Inc. August 2010 - September 2011
Boyd Gaming March 2005 - March 2009
Boyd Gaming August 2003 - March 2005
CSAA Insurance Group April 2002 - August 2003
GEICO 1994 - 2001
Education
Old Dominion University 1989 — 1994
J.P. Morgan May 2009 - Present
J.P. Morgan May 2007 - March 2009
USAA January 2006 - May 2007
American Family Insurance September 2004 - December 2005
CSAA Insurance Group June 2003 - August 2004
Education
The University of Texas at Austin - The Red McCombs School of Business 2010 — 2012
Masters of Business Administration, Strategy & Management
Punjab Technical University
Bachelor of Engineering (B.E.), Computer Science & Engineering
Blue e Graphics April 2014 - Present
New Conservatory Theatre Center March 2005 - April 2014
RA Performance Group 2001 - 2003
AAA Northern California, Nevada & Utah October 1999 - July 2001
AAA Northern California, Nevada and Utah September 1996 - October 1999
CSAA Insurance Group May 1987 - September 1996
Pleasant Holidays 1983 - 1985
Skills
Marketing, Cruise Sales, Tourism Management, Travel & Tourism, Meeting Planning, Social Media, Advertising, Management, Event Planning, Event Management, Sales, Web Design, Customer Service, Microsoft Office, Editing, Public Speaking, Marketing Communications, Non-profits, Marketing Strategy, PowerPoint, Microsoft Excel
Education
Johnson and Wales University 1978 — 1981
Associate Degreee, Tourism and Travel Services Management
Pascack Hills High School 1974 — 1978
High School Diploma
CSAA Insurance Group October 2013 - Present
Skills
Employee Engagement, Business Objects, Talent Management, Creative Problem Solving, Cross-functional Team..., Talent Analytics, Dashboards, Innovation, Data Visualization, Statistical Reporting, Data Analysis, Workforce Planning, Talent Acquisition, Organizational..., Dashboard, Organizational..., Employee Training, Analytics, Succession Planning, Onboarding, Organizational Design, Job Analysis, HRIS, Performance Management, Leadership, Change Management
Education
New York University
MA, Industrial/Organizational Psychology
University of California, Berkeley
BSc, Cognitive Science
CSAA Insurance Group April 2014 - Present
CSAA Insurance Group November 2010 - April 2014
CSAA Insurance Group September 2007 - November 2010
Hospitality Solutions International 2000 - 2005
Skills
Technical Support, Call Center, Troubleshooting, Information Technology, Help Desk Support, Windows XP, Active Directory, Windows 7, Incident Management, Software Documentation, Computer Hardware, Software Installation, ITIL, VPN, Service Now, CompTIA A+ Certification, MSDST, Call Centers
Education
Glendale Community College
Paradise Valley Community College
CSAA Insurance Group July 2011 - Present
CSAA Insurance Group September 1993 - Present
MCI Telecommunications October 1988 - October 1992
MCI Telecommunications 1988 - 1992
Bechtel 1979 - 1986
Skills
Human Resources, HRIS, PeopleSoft, Employee Benefits, Benefits Administration, Workday, Process Improvement, Onboarding, Personnel Management, Training
Education
Golden Gate University
BS, Management
CSAA Insurance Group 2000 - Present
Bristol West Insurance Group October 1996 - August 2000
State Farm Insurance April 1992 - August 1996
Skills
Insurance, Risk Management, Process Improvement, Leadership, Mediation, Coaching, Workers Compensation, Organizational..., Leadership Development, Team Building, Change Management, Performance Management, Employee Benefits, Talent Management, Strategic Leadership, Talent Acquisition, Casualty, Health Insurance, Underwriting, Subrogation, Property & Casualty..., Liability, Commercial Insurance, General Insurance, Claims Management, Legal Liability, Workshop Facilitation, Whole Life, Professional Liability, Liability Analysis, Umbrella Insurance, CPCU, Reinsurance, Call Centers, Commercial Lines, Analysis, Claim Investigation, P&C Insurance, Customer Satisfaction, Policy, Universal Life, Claims Resolution, Litigation Management, Executive Management, Mergers & Acquisitions, Product Liability, Homeowners, Property Damage, Customer Service, Claims Handling
Education
Lafayette College 1970 — 1974
BA, Law & Government
JetBlue Airways September 2014 - Present
CSAA Insurance Group February 2012 - May 2014
Avon November 2009 - June 2012
Healthfirst December 2008 - November 2009
Healthfirst May 2007 - December 2008
Electronic Health Plans December 2002 - May 2007
National Technology Consulting Group May 2001 - December 2002
Skills
Business Analysis, Requirements Gathering, Business Requirements, Enterprise Analysis, Requirements Analysis, Business Intelligence, Analytics, Agile Methodologies, IT Strategy, Data Analysis, Requirements Management, SQL, E-commerce, Business Case Design, Use Case, Business Process..., SDLC, Business Process Design, Analysis, Visio, UML, Microsoft SQL Server, Entrepreneurship, BPMN, Software Documentation, Systems Analysis, Information Architecture, Scrum, Agile, Testing, Business Modeling, Functional Requirements, Technical Requirements, Wireframes, Prototype, End User Training, User Acceptance Testing, Troubleshooting, Rational Team Concert, CRM, System Testing
Education
Hofstra University 1998 — 2002
Bachelors in Business Computer Information Systems, Business, Computer Programming, Systems Analysis
CSAA Insurance Group 1998 - Present
Skills
Underwriting, Property & Casualty..., Insurance, Business Requirements, Liability, Sales Management, General Insurance, Business Analysis, Requirements Gathering, Cross Selling, Umbrella Insurance, Casualty, Strategic Planning, SDLC, Homeowners, Claim, Risk Management, Life Insurance, Claims Management, Reinsurance, Brokers, Change Management, Casualty Insurance
Education
Orange Coast College 1997 — 1998
CSAA Insurance Group August 2007 - Present
EDS, an HP Company May 1998 - August 2007
Skills
Data Center, Virtualization, VMware, Cisco Technologies, Project Management, Account Management, SDLC, ITIL, PMP, Vendor Management, Business Analysis, IT Service Management, Disaster Recovery, Enterprise Architecture, Requirements Analysis, IT Management, IT Strategy, Visio, PMO, Integration, System Deployment, IT Operations, SharePoint, Security
Education
Golden Gate University 2007 — 2009
MS ITM, Information Technology Management
Golden Gate University
CSAA Insurance Group February 2013 - Present
Mayo Clinic April 2012 - February 2013
Central Arizona Project May 2006 - April 2012
City of Glendale AZ December 2000 - May 2006
Maricopa County August 1999 - December 2000
ASML August 1997 - August 1998
Skills
Employee Relations, Employment Law, Policy, Mediation, FMLA, Onboarding, EEO, Investigations, Orientation, HR Policies, Talent Acquisition, Applicant Tracking..., Interviewing, Leadership Development, Conflict Resolution, Legal Compliance, Hiring, New Hire Orientation, Job Descriptions, Full-cycle Recruiting, Talent Management, Interviews, New Hire Orientations, Succession Planning, Human Resources, Performance Management, Workforce Planning, Organizational..., Private Investigations, HRIS, Leadership, Training, Management, Recruiting, SDLC, Program Management
Education
Northern Arizona University
Masters, Management
CSAA Insurance Group 2003 - Present
EDS Advanced Solutions 1997 - 2000
Education
San Francisco State University 2000 — 2002
M.S., Instructional Technology
Mansfield University of Pennsylvania 1973 — 1977
B.S., English, Speech, and Theater
Dignity Health June 2015 - Present
Sutter Health 2014 - 2015
Rabobank NA 2010 - 2014
Bi-County Irrigation 2007 - 2009
NCG Enterprises 2005 - 2007
CSAA Insurance Group 2004 - 2005
Fireman's Fund Insurance Company 1999 - 2004
Skills
Account Reconciliation, General Ledger, Financial Reporting, Journal Entries, Financial Analysis, Accounting
Education
Gonzaga University 1983 — 1987
Bachelor's Degree, Philosophy
Mead Senior High School 1980 — 1983
CSAA Insurance Group September 2014 - Present
Aetna January 2014 - August 2014
Coventry Health Care May 2012 - January 2014
IBM/Verizon/NiSource June 2011 - June 2012
MedSolutions January 2008 - June 2011
DCC August 2004 - January 2008
Skills
Servers, VoIP, Avaya, System Administration, Network Administration, Switches, Troubleshooting, Computer Hardware, Call Center, Technical Support, IVR, T1, Call Centers, SIP, Routing, Integration, Telecommunications, Unified Communications, Telephony, Active Directory, Avaya Technologies, Microsoft Exchange, Wireless, Disaster Recovery
Education
Middle Tennessee State University 1998 — 2002
BS, Computer Engineering
Middle Tennessee State University 1998 — 2002
Bachelor of Science Degree, Engineering Technology; Computer Engineering
CSAA Insurance Group 2006 - Present
USAA 1998 - 2006
Frost Bank 1995 - 1998
University of Texas at San Antonio 1986 - 1995
Education
Park University
BS, Computer Science
Baxter August 2013 - Present
Bank of America / LaSalle Bank June 2004 - May 2013
CSAA Insurance Group January 1999 - March 2002
Skills
Customer Service, PowerPoint, Microsoft Excel, Microsoft Word, Vendor Management, Event Planning, Budgets, Teamwork, Access, Customer Satisfaction, Outlook, Team Building, Data Analysis, Project Planning, Microsoft Office, Risk Management
Education
Marquette University 1989 — 1992
Bachelor, Social Work
CSAA Insurance Group August 2007 - Present
AAA NCNU January 2007 - August 2007
Deutsche Börse January 2001 - August 2006
Deutsche Börse Systems AG 2001 - 2006
Skills
Vendor Management, ITIL, IT Operations, Business Analysis, Release Management, IT Management, Requirements Analysis, PMP, Infrastructure, IT Service Management, Integration, Process Improvement, Agile Methodologies, Change Management, SDLC, Program Management, Enterprise Architecture, Project Management, Systems Analysis, Business Requirements, Agile Project Management, Software Project..., IT Strategy, Leadership, CRM, Management, PMO, Software Development, Business Process..., Requirements Gathering, Business Process, Project Portfolio..., Visio, Disaster Recovery, SharePoint, Information Technology, Resource Management, Business Intelligence, Project Delivery, Solution Architecture, Software Documentation, Data Center, Solaris, Governance, Outsourcing, SOA, Data Warehousing, Technical Support, MS Project, Cloud Computing
Education
UCLA 2000 — 2003
Oregon Institute of Technology 1974 — 1978
BS Computer Science, Computer Science
CSAA Insurance Group May 2013 - Present
Autodesk January 2012 - May 2013
Autodesk October 2010 - January 2012
Hewlett-Packard September 2008 - October 2010
Hewlett-Packard June 2007 - August 2008
Hewlett-Packard August 2005 - June 2007
Hewlett-Packard June 2003 - August 2005
Hewlett-Packard June 2001 - May 2003
Hewlett-Packard June 1999 - June 2001
Hewlett-Packard August 1997 - June 1999
Skills
Enterprise Architecture, Cloud Computing, Solution Architecture, Business Process..., IT Strategy, Enterprise Software, Product Management, Domain Architecture, Business Process..., Application Architecture, Strategic Planning, SaaS, Business Process..., Business Analysis, Acquisition Integration, Software Acquisition, IT Transformation, Master Data Management, Web Architecture, Integration Architecture, Program Budgeting, Technical Support, Identity Management, Change Management, Release Management, Escalations Management, Escalation Process, Program Management, Strategy, Cross-functional Team..., ERP, Testing, IT Management, SOA, Agile Project Management
Education
Trend College of Business 1993 — 1994
Associate, Accounting
Oregon State University 1990 — 1991
Pre-Med
CSAA Insurance Group April 2014 - Present
CSAA Insurance Group July 2007 - April 2014
AG Communication Systems 2000 - 2007
Lucent Technologies 2000 - 2007
NDC 1999 - 2000
NDC Health 1999 - 2000
Arvind Mills 1994 - 1997
Skills
Data Warehousing, Oracle, Unix, Requirements Analysis, Software Project..., Business Analysis, Disaster Recovery, Enterprise Architecture, Databases, Data Modeling, IT Strategy, PL/SQL, SDLC, SQL, Solution Architecture, Integration, ITIL, ETL, Agile Methodologies, Business Intelligence
Education
Gujarat University 1991 — 1994
MCA, Computers
L.D College of Engineering - Ahmedabad 1991 — 1994
MCA, Computer Application
M. G. Science Institute 1988 — 1991
B. Sc, Maths
CSAA Insurance Group August 2011 - February 2014
Wells Fargo May 2010 - June 2011
State of Arizona November 2006 - August 2009
American Express 2001 - 2006
Skills
ITIL, Risk Management, Integration, Vendor Management, IT Strategy, Governance, Project Management, IT Management, Strategy, Cross-functional Team..., Security, Program Management, CRM, IT Operations, Enterprise Software, Process Improvement, Information Security, Management, Enterprise Architecture, SDLC
Education
Indiana University - Kelley School of Business 1981 — 1984
Buisiness
USMC - OFFICER
CSAA Insurance Group March 2012 - Present
Saama Technologies, Inc. January 2011 - Present
InfoSTEP June 2004 - December 2010
Stanford University Medical Center April 2009 - May 2010
Kaiser Permanente July 2008 - March 2009
Asyst Technologies January 2007 - July 2008
NACCO Materials Handling Group November 2006 - January 2007
Skills
Data Warehousing, Business Intelligence, Oracle, Requirements Analysis, PL/SQL, SDLC, SQL, ETL, C#, Business Objects, Microsoft SQL Server
Education
Masters in IT @ IIIT, Hyderabad 2002 — 2004
Masters in Information Technology, Computers, Bio Informatics
Jawaharlal Nehru Technological University 1998 — 2002
Bachelors, Computer Science
CSAA Insurance Group March 2013 - Present
Wells Fargo Bank October 2007 - March 2013
1st United Services Credit Union 2005 - 2007
Charles Schwab 1999 - 2001
Corporate Project Resources 1998 - 1999
Wells Fargo Bank 1993 - 1997
Skills
Database Marketing, Direct Marketing, Segmentation, Analytics, Customer Acquisition, Integrated Marketing, Email Marketing, Relationship Management, Cross Selling, Multi-channel Marketing, Product Marketing, Financial Services, Market Research, Customer Insight, Direct Mail
Education
North Park University
BA
CSAA Insurance Group October 2009 - Present
Dell April 2006 - March 2009
Baker Hughes Centrilift 2001 - 2002
Education
Oklahoma State University 2001 — 2005
BS, Marketing
CSAA Insurance Group September 2014 - Present
CSAA Insurance Group March 2013 - Present
CSAA Insurance Group March 2014 - May 2014
AAA NCNU August 2010 - March 2013
Perry-Smith LLP May 2009 - August 2010
Deloitte & Touche 2002 - 2009
Skills
Internal Controls, Auditing, Sarbanes-Oxley Act, SEC filings, CRM, CPA, Financial Reporting, Sarbanes-Oxley, US GAAP, Banking, Finance, Accounting, External Audit, GAAP, Microsoft Excel, Revenue Recognition, Financial Accounting, Internal Audit, Enterprise Risk..., Financial Statements, Consolidation, General Ledger, Financial Analysis, IFRS, FASB, Account Management, SEC Filings
Education
Rutgers University-New Brunswick 1998 — 2002
BS, Accounting
CSAA Insurance Group October 2013 - Present
AAA NCNU October 2009 - October 2013
AAA November 2006 - October 2009
Skills
Insurance, Property & Casualty..., Property Damage, Legal Liability, Casualty, Claim, Liability, General Insurance, Underwriting, Commercial Insurance, Claims Management, Casualty Insurance, Commercial Lines, Customer Service, Litigation, Litigation Management, Subrogation, Umbrella Insurance
Education
School name: 2007 — 2011
Master's degree, Business Administration and Management, General
University of Colorado Colorado Springs 2007 — 2011
MBA, Management
Purdue University 2001 — 2004
BA, Law And Society
CSAA Insurance Group February 2014 - Present
AAA NCNU May 2011 - January 2014
Farmers Insurance August 2010 - April 2011
Nationwide Insurance February 2009 - August 2010
Aon Hewitt June 2008 - August 2008
Education
University of Iowa 2007 — 2008
M.S, Actuarial Science
Jilin University
B.S, Applied Mathematics & Computational Science
Holy Sepulche Cemetery March 2015 - Present
Skylawn Memorial Park February 2014 - March 2015
BC Senior Solutions January 2001 - February 2014
CSAA Insurance Group January 1998 - January 2001
Edward Jones January 1996 - January 1998
Allstate Insurance January 1983 - January 1996
IBM January 1980 - September 1983
Skills
Financial Advisory, Strategic Planning, Finance, Business Development, Team Building, Budgets, Financial Analysis, Sales, Investments, Management, Sales Management, Strategic Financial..., Coaching, Recruiting, Microsoft Office, Process Improvement, Business Strategy, Training, Sales Operations, Marketing
Education
Golden Gate University 1977 — 1992
Bachelor of Science, Management
California Insurance License # 0611883
Consultant December 2013 - Present
CSAA Insurance Group December 2007 - November 2013
PMI 2004 - 2007
Bank of the West 2003 - 2004
Skills
Tax, Sarbanes-Oxley Act, SEC filings, CPA, Financial Accounting, Financial Reporting, Financial Analysis, General Ledger, Auditing, Internal Controls, Sarbanes-Oxley, PeopleSoft, Insurance, Finance, Cash Management, SAP, CorpTax Compliance, CorpTax Provision
Education
Golden Gate University 1972 — 1978
MBA, Tax
San Jose State University
BS, Business Admin - Accounting Emphasis
Fidelity National Financial November 2014 - Present
Randstad June 2014 - November 2014
Team Persona May 2014 - June 2014
ManpowerGroup November 2013 - January 2014
St.Rose Hospital March 2013 - May 2013
AAA Northern California, Nevada & Utah Insurance Exchange April 2007 - June 2008
CSAA Insurance Group May 2002 - January 2007
Skills
Commercial Insurance, Liability, Casualty, Commercial Lines, Risk Management, Competitive Analysis, Team Management, Creative Problem Solving, Conflict Management, Computers, Microsoft Word, Microsoft Excel, Highly detail oriented, Organization, Team Leadership, Time Management, Administration, Analysis
Education
California State University, East Bay 2010 — 2013
Bachelor of Business Administration (B.B.S.), Information Technology and Human Resources, 2.9
Merritt College 2008 — 2010
Associate of Arts and Sciences (AAS), Business Administration and Accountng
CSAA Insurance Group May 2014 - Present
Cognizant Technology Solutions February 2010 - Present
American Express August 2011 - March 2014
Bank of America July 2006 - October 2010
Tata Consultancy Services November 2003 - January 2010
Skills
DataPower, SOA, XML Spy, Websphere, Webmethod, IBM DataPower -Xi50 ,..., Websphere..., Integration, API Management, Splunk
Education
Madurai Kamaraj University 2000 — 2003
BE, Computer Science
SBOA
HIgh School
Dignity Health February 2015 - Present
Magellan Health Services October 2013 - December 2014
CSAA Insurance Group July 2011 - March 2013
CSAA Insurance Group October 2010 - July 2011
CSAA Insurance Group January 2009 - October 2010
Skills
SDLC, Business Analysis, Requirements Gathering, Visio, Process Improvement, Business Process..., Requirements Analysis, Vendor Management, Business Intelligence, Analysis, PMO, Software Project..., Project Management, Program Management, IT Strategy, SharePoint, ITIL, Business Process, Agile Methodologies, MS Project, Access, Business Requirements, Software Documentation, Management, Insurance, Quality Assurance
Education
Paradise Valley Community College 2000 — 2001
Business Administration and Management, General
CSAA Insurance Group February 2013 - Present
CSAA Insurance Group January 2012 - February 2013
Workplace Resource of Oklahoma City May 2011 - January 2012
Workplace Resource February 2010 - May 2011
Workplace Resource of Oklahoma City May 2008 - February 2010
Skills
Customer Service, Property & Casualty..., Insurance Training, AS400 system, Outlook
Education
University of Central Oklahoma 2005 — 2008
Bachelor of Fine Arts (B.F.A.), Interior Design
Kansas State University 2003 — 2005
John Wiley and Sons June 2015 - Present
John Wiley and Sons March 2012 - Present
Direct Supply November 2011 - March 2012
Data Vision Group May 2011 - October 2011
GlaxoSmithKline Poland October 2010 - April 2011
Florida Power & Light September 2009 - September 2010
CSAA Insurance Group November 2006 - July 2009
IBM October 2004 - September 2005
Skills
Cognos ReportNet, Business Intelligence, Cognos, Informatica, Requirements Analysis, SQL, Agile Methodologies, Business Analysis, Business Intelligence..., ETL, SSIS, Data Modeling, Data Warehousing, Microsoft SQL Server, Crystal Reports, SharePoint, PL/SQL, Java, Transformer, Cubes, Oracle, Data Warehouse..., QlikView, MySQL
Education
Western Illinois University 2002 — 2003
MS, Computer Science
Jawaharlal Nehru Technological University 1998 — 2002
Bachelor's degree, EEE
CSAA Insurance Group June 2010 - Present
Allstate Insurance Company August 1989 - December 2009
Skills
Insurance, General Insurance, Process Improvement, Legal Liability, Claim, Project Management
Education
Radford University
B.A., English
CSAA Insurance Group May 2009 - Present
CSAA Insurance Group January 2008 - April 2009
CSAA Insurance Group September 2006 - December 2007
Farmers Insurance June 2005 - August 2006
Fireman's Fund Insurance Company June 2000 - May 2005
Bechtel Corporation December 1994 - May 2000
Skills
Reinsurance, Property & Casualty..., General Insurance, Reserving, Predictive Modeling, Data Mining, Insurance, Actuarial Science, Analysis, Business Analysis, Risk Management, SAS, Financial Risk, Statistical Modeling
Education
University of California, Berkeley 1991 — 1995
PhD, Civil Engineering
Univeristy of Hawaii 1990 — 1991
MS, Ocean Engineering
Hohai University 1980 — 1984
Bachelor of Engineering (BE), Water Resources Engineering
CSAA Insurance Group August 2011 - Present
Skills
Underwriting, Property & Casualty..., Risk Management, Claim, Liability, Insurance, Process Improvement, Commercial Insurance
Education
Morgan State University
Bachelor's Degree, Marketing
CSAA Insurance Group June 2013 - Present
Petra Industries January 2013 - April 2013
American Fidelity January 2011 - July 2012
Oklahoma City Thunder July 2010 - October 2010
Quik Print Inc. October 2009 - July 2010
Skills
Graphic Design, Web Design, Adobe Creative Suite, Microsoft Office, Customer Service, Email Marketing, Illustration, Vector Illustration, Logo Design, User Interface Design, Layout, Posters, Flyers, OS X, Catalogs, Desktop Publishing
Education
Oklahoma Baptist University 2005 — 2009
Bachelor of Arts (BA), Graphic Design
Deloitte Consulting LLP August 2014 - Present
Chinese Connection Club November 2012 - January 2014
KPMG China July 2013 - August 2013
PricewaterhouseCoopers October 2012 - October 2012
CSAA Insurance Group June 2012 - August 2012
International Student Council Penn State August 2011 - May 2012
Zhong Shan Securities Co., Ltd December 2011 - January 2012
TRD Alison Clinical Development Company Limited May 2010 - August 2010
Skills
Auditing, Project Control, Budgeting, Management Consulting, Microsoft Office, Big 4, External Audit, Financial Statement..., Internal Audit, CPA candidate, US GAAP, MapPoint, minitab, eAudit, SAS programming, R, Microsoft Excel, Microsoft Word, PowerPoint, Financial Analysis, Accounting
Education
Penn State University 2010 — 2014
Bachelor's degree, Accounting
Penn State University 2010 — 2014
Bachelor's degree, Statistics
Aon Hewitt March 2015 - Present
Rutgers Business School September 2010 - May 2015
CSAA Insurance Group June 2014 - August 2014
Major League Gaming June 2009 - March 2012
Skills
Microsoft Office, Data Analysis, Microsoft Excel, PowerPoint, Microsoft Word, Customer Service, Research, Teamwork, English, Windows, Public Speaking, Statistics, Gamification, Economics
Education
Rutgers University-New Brunswick 2010 — 2015
Bachelor's Degree, Economics, 3.5
Rutgers University-New Brunswick 2010 — 2015
Bachelor’s Degree, Statistics
Ciber January 2015 - Present
AB Computing Systems, ABCS April 2012 - Present
Boise State University August 2004 - January 2015
Comporium February 2014 - June 2014
CSAA Insurance Group 2012 - 2014
Grand Rapids Community College September 1999 - July 2004
Skills
PeopleSoft, PeopleSoft Financial, PeopleTools, Oracle, Troubleshooting, System Administration, SQL, Software Documentation, Servers, Databases, PeopleCode, Microsoft Office, Software Installation
Education
Grand Valley State University 2001 — 2004
Bachelor of Science (BS), Information Technology
CSAA INSURANCE GROUP April 2015 - Present
Adi's Daycare February 2011 - Present
Quick Chek January 2009 - December 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Employee Relations
Education
Kean University 2010 — 2012
Bachelor's Degree, Communication, General
Union County College 2007 — 2010
Associate's degree, Communication and Media Studies
CSAA Insurance Group September 2011 - Present
Sprint August 2005 - June 2007
NEXTEL January 2002 - August 2005
NEXTEL January 2002 - August 2005
Skills
Leadership, Property Tax, Process Improvement, Sales, Customer Service, Team Building
Education
Boston University
Bachelor's Degree, Art/Art Studies, General
California College of Arts and Crafts
Bachelor's Degree, Metal Arts/Sculpture
California College of Arts and Crafts
Teaching Certificate, teaching of Art and English from Junior High to High School
Mills College
Master's Degree, Printmaking
The Frog and The Peach October 2014 - Present
Citizens United Reciprocal Exchange April 2014 - Present
Sur La Table November 2013 - August 2014
CSAA Insurance Group August 2011 - September 2013
Rutgers University Residence Life August 2009 - May 2011
Skills
Customer Service, Bookkeeping, Social Media, Problem Solving, Leadership, Microsoft Office, Sales, Management, Microsoft Word, PowerPoint, Time Management, Research, Insurance, Policy, Customer Satisfaction, Analysis
Education
Rutgers University-New Brunswick 2007 — 2011
Bachelor of Arts (B.A.), Planning and Public Policy
The Solebury School 2003 — 2007